2019 Public Service Employee Survey Results for Canadian Institutes of Health Research by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 52 44 0 4 0 0 0 96 4 27
2019 Science and technology 44 49 0 6 0 0 0 94 6 11
2019 Administration and operations 52 36 0 12 0 0 0 88 12 46
2019 Human resources 53 33 0 13 0 0 0 87 13 15
2019 Financial management 37 53 10 0 0 0 0 90 0 11
2019 Information technology 27 58 0 12 3 0 0 85 15 34
2019 Evaluation 36 42 0 22 0 0 0 78 22 11
2019 Policy 52 37 8 3 0 0 0 89 3 24
2019 Project management 40 46 0 14 0 0 0 86 14 55
2019 None of the above 39 49 4 0 8 0 0 88 8 27
2017 Client contact centre 60 8 0 8 23 0 0 68 32 10
2017 Communications or public affairs 58 34 0 7 0 0 0 93 7 29
2017 Science and technology 37 43 7 14 0 0 0 80 14 14
2017 Administration and operations 42 42 7 7 2 0 0 84 9 58
2017 Human resources 18 64 0 18 0 0 0 82 18 16
2017 Financial management 44 43 4 4 4 0 0 87 9 21
2017 Information technology 46 39 4 11 0 0 0 85 11 26
2017 Policy 31 69 0 0 0 0 0 100 0 19
2017 Project management 38 58 2 2 0 0 0 96 2 51
2017 None of the above 44 46 3 3 5 0 0 89 8 35
2014 Communications or public affairs 46 50 0 4 0 0 0 96 4 26
2014 Science and technology 41 51 3 3 3 0 0 92 5 35
2014 Administration and operations 43 48 2 5 1 0 0 91 7 92
2014 Human resources 47 47 7 0 0 0 0 93 0 15
2014 Financial management 17 65 0 18 0 0 0 82 18 17
2014 Information management 80 10 10 0 0 0 0 90 0 10
2014 Information technology 34 58 0 8 0 0 0 92 8 25
2014 Evaluation 38 38 0 23 0 0 0 77 23 13
2014 Other services to the public 53 27 7 7 6 0 0 80 13 15
2014 None of the above 42 42 3 13 0 0 0 84 13 62

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 55 16 4 16 10 0 0 70 26 27
2019 Science and technology 61 39 0 0 0 0 0 100 0 11
2019 Administration and operations 57 24 0 7 12 0 0 81 19 46
2019 Human resources 67 13 6 13 0 0 0 80 13 15
2019 Financial management 53 38 0 10 0 0 0 90 10 11
2019 Information technology 76 10 8 2 3 0 0 86 5 34
2019 Evaluation 65 11 0 24 0 0 0 76 24 10
2019 Policy 83 0 5 0 12 0 0 83 12 24
2019 Project management 56 25 8 10 2 0 0 80 12 55
2019 None of the above 55 24 8 0 13 0 0 79 13 27
2017 Client contact centre 75 17 0 8 0 0 0 92 8 10
2017 Communications or public affairs 57 7 10 15 11 0 0 64 26 28
2017 Science and technology 44 27 22 7 0 0 0 71 7 14
2017 Administration and operations 44 34 5 12 5 0 0 78 17 58
2017 Human resources 25 43 19 6 6 0 0 68 12 16
2017 Financial management 57 34 4 4 0 0 0 91 4 21
2017 Information technology 65 23 4 8 0 0 0 88 8 26
2017 Policy 62 22 0 6 11 0 0 84 16 19
2017 Project management 85 9 0 4 2 0 0 94 6 51
2017 None of the above 53 19 11 6 11 0 0 73 16 35
2014 Communications or public affairs 58 11 11 11 8 0 0 69 19 26
2014 Science and technology 76 5 3 13 3 0 0 81 16 35
2014 Administration and operations 60 25 3 7 5 0 0 85 12 92
2014 Human resources 47 40 7 0 7 0 0 87 7 15
2014 Financial management 53 35 6 0 6 0 0 88 6 17
2014 Information management 60 10 10 20 0 0 0 70 20 10
2014 Information technology 62 19 4 8 7 0 0 81 15 25
2014 Evaluation 69 0 0 15 8 0 8 75 25 13
2014 Other services to the public 54 40 0 7 0 0 0 93 7 15
2014 None of the above 58 18 10 11 3 0 0 76 15 62

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 53 31 12 0 4 0 0 84 4 26
2019 Science and technology 34 34 11 11 11 0 0 68 21 11
2019 Administration and operations 51 30 4 10 2 3 0 84 12 45
2019 Human resources 33 60 0 7 0 0 0 93 7 15
2019 Financial management 52 38 10 0 0 0 0 90 0 11
2019 Information technology 60 30 5 2 3 0 0 90 5 34
2019 Evaluation 60 11 11 11 0 0 7 76 12 11
2019 Policy 53 39 5 0 3 0 0 92 3 24
2019 Project management 54 31 7 6 2 0 0 85 8 54
2019 None of the above 49 25 4 18 4 0 0 73 22 27
2017 Client contact centre 60 23 8 8 0 0 0 83 8 10
2017 Communications or public affairs 53 28 7 4 8 0 0 81 11 28
2017 Science and technology 44 43 0 14 0 0 0 86 14 14
2017 Administration and operations 47 35 7 5 5 0 0 83 10 58
2017 Human resources 19 49 13 18 0 0 0 68 18 16
2017 Financial management 47 35 0 17 0 0 0 83 17 21
2017 Information technology 54 42 0 4 0 0 0 96 4 26
2017 Policy 52 38 6 5 0 0 0 89 5 19
2017 Project management 59 27 2 12 0 0 0 86 12 51
2017 None of the above 42 40 3 13 3 0 0 81 16 35
2014 Communications or public affairs 46 39 11 4 0 0 0 85 4 26
2014 Science and technology 58 35 8 0 0 0 0 92 0 35
2014 Administration and operations 53 30 6 5 5 0 0 84 11 92
2014 Human resources 53 27 7 13 0 0 0 80 13 15
2014 Financial management 47 47 0 0 6 0 0 94 6 17
2014 Information management 60 40 0 0 0 0 0 100 0 10
2014 Information technology 74 19 8 0 0 0 0 92 0 25
2014 Evaluation 54 31 8 8 0 0 0 85 8 13
2014 Other services to the public 87 13 0 0 0 0 0 100 0 15
2014 None of the above 55 29 0 11 5 0 0 84 16 62

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 32 60 4 4 0 0 0 92 4 27
2019 Science and technology 17 66 0 17 0 0 0 83 17 11
2019 Administration and operations 27 34 21 18 1 0 0 60 19 46
2019 Human resources 40 40 13 7 0 0 0 80 7 15
2019 Financial management 34 48 9 0 10 0 0 81 10 11
2019 Information technology 26 47 9 12 3 0 3 75 16 33
2019 Evaluation 25 42 11 22 0 0 0 67 22 11
2019 Policy 20 58 5 13 5 0 0 78 17 24
2019 Project management 25 49 16 6 4 0 0 74 10 54
2019 None of the above 31 38 6 19 6 0 0 69 25 27
2018 Client contact centre 34 56 5 5 0 0 0 90 5 16
2018 Communications or public affairs 50 41 4 5 0 0 0 91 5 39
2018 Administration and operations 16 36 19 20 8 0 1 53 28 50
2018 Human resources 15 63 4 8 4 7 0 83 13 18
2018 Financial management 21 41 14 17 7 0 0 62 24 20
2018 Information technology 53 33 0 5 9 0 0 86 14 26
2018 Evaluation 39 27 14 7 12 0 0 66 20 11
2018 Data sciences 42 45 0 6 6 0 0 88 12 12
2018 Policy 25 41 20 9 2 0 2 69 11 32
2018 Project management 17 58 5 18 2 0 0 74 20 54
2018 None of the above 22 46 13 16 3 0 0 68 19 24
2017 Client contact centre 51 8 0 17 23 0 0 60 40 10
2017 Communications or public affairs 54 28 8 7 4 0 0 82 11 28
2017 Science and technology 37 28 14 21 0 0 0 65 21 14
2017 Administration and operations 29 35 14 13 9 0 0 64 22 58
2017 Human resources 25 30 19 19 6 0 0 56 25 16
2017 Financial management 44 35 3 9 9 0 0 79 18 21
2017 Information technology 30 51 15 4 0 0 0 81 4 26
2017 Policy 10 53 16 16 6 0 0 63 21 19
2017 Project management 22 53 8 18 0 0 0 74 18 51
2017 None of the above 27 36 15 8 14 0 0 63 22 35
2014 Communications or public affairs 31 57 8 0 4 0 0 89 4 26
2014 Science and technology 41 40 13 5 0 0 0 82 5 35
2014 Administration and operations 30 39 13 15 2 0 0 69 18 92
2014 Human resources 33 60 7 0 0 0 0 93 0 15
2014 Financial management 35 59 6 0 0 0 0 94 0 17
2014 Information management 30 60 10 0 0 0 0 90 0 10
2014 Information technology 55 38 4 4 0 0 0 92 4 25
2014 Evaluation 8 47 8 30 8 0 0 54 38 13
2014 Other services to the public 53 21 21 6 0 0 0 73 6 15
2014 None of the above 26 37 19 15 2 0 2 64 16 62

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 57 28 12 0 4 0 0 84 4 27
2019 Science and technology 38 39 6 11 0 6 0 82 11 11
2019 Administration and operations 54 28 8 9 1 0 0 82 10 46
2019 Human resources 73 20 7 0 0 0 0 93 0 15
2019 Financial management 52 19 19 0 10 0 0 71 10 11
2019 Information technology 48 46 2 3 0 0 0 95 3 33
2019 Evaluation 38 33 11 0 11 0 7 76 12 11
2019 Policy 55 31 5 10 0 0 0 86 10 24
2019 Project management 43 45 6 6 0 0 0 88 6 54
2019 None of the above 41 38 12 4 4 0 0 80 8 27
2017 Client contact centre 43 40 8 8 0 0 0 83 8 10
2017 Communications or public affairs 66 20 7 3 4 0 0 86 7 29
2017 Science and technology 48 29 15 7 0 0 0 77 7 13
2017 Administration and operations 47 39 2 3 7 2 0 88 10 58
2017 Human resources 37 56 6 0 0 0 0 94 0 16
2017 Financial management 47 44 4 4 0 0 0 91 4 21
2017 Information technology 68 28 0 4 0 0 0 96 4 25
2017 Policy 36 48 11 5 0 0 0 84 5 19
2017 Project management 47 44 2 6 0 0 0 92 6 50
2017 None of the above 47 27 10 14 3 0 0 74 16 35
2014 Communications or public affairs 62 31 8 0 0 0 0 92 0 26
2014 Science and technology 63 32 3 0 0 3 0 97 0 35
2014 Administration and operations 51 40 6 1 2 0 0 91 3 92
2014 Human resources 67 26 7 0 0 0 0 93 0 15
2014 Financial management 47 47 6 0 0 0 0 94 0 17
2014 Information management 80 20 0 0 0 0 0 100 0 10
2014 Information technology 70 19 11 0 0 0 0 89 0 25
2014 Evaluation 69 31 0 0 0 0 0 100 0 13
2014 Other services to the public 74 20 7 0 0 0 0 93 0 15
2014 None of the above 53 36 8 3 0 0 0 88 3 61

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 44 46 4 6 0 0 0 90 6 27
2019 Science and technology 38 32 23 6 0 0 0 70 6 11
2019 Administration and operations 44 27 15 14 0 0 0 71 14 46
2019 Human resources 40 33 13 13 0 0 0 74 13 15
2019 Financial management 43 28 10 10 10 0 0 71 19 11
2019 Information technology 49 41 5 0 5 0 0 90 5 34
2019 Evaluation 60 29 0 11 0 0 0 89 11 11
2019 Policy 50 33 5 8 5 0 0 83 13 24
2019 Project management 46 39 6 5 4 0 0 85 9 55
2019 None of the above 39 20 16 14 10 0 0 59 25 27
2018 Client contact centre 28 48 9 10 5 0 0 76 15 16
2018 Communications or public affairs 56 35 3 5 0 0 0 91 5 39
2018 Administration and operations 40 38 8 12 3 0 0 78 14 50
2018 Human resources 34 32 16 15 4 0 0 65 19 17
2018 Financial management 54 27 4 11 4 0 0 81 15 20
2018 Information technology 47 39 9 5 0 0 0 86 5 26
2018 Evaluation 59 34 7 0 0 0 0 93 0 11
2018 Data sciences 76 12 0 6 0 6 0 94 6 12
2018 Policy 52 37 6 5 0 0 0 89 5 32
2018 Project management 47 43 3 0 8 0 0 89 8 54
2018 None of the above 28 43 9 16 3 0 0 72 19 24
2017 Client contact centre 35 40 0 17 8 0 0 75 25 10
2017 Communications or public affairs 59 31 0 7 4 0 0 90 10 29
2017 Science and technology 28 29 7 29 8 0 0 57 36 14
2017 Administration and operations 41 34 5 13 7 0 0 74 20 58
2017 Human resources 19 38 18 13 12 0 0 57 25 16
2017 Financial management 53 30 4 0 13 0 0 83 13 21
2017 Information technology 60 32 4 0 4 0 0 92 4 25
2017 Policy 42 32 21 5 0 0 0 74 5 19
2017 Project management 44 36 4 6 10 0 0 80 16 51
2017 None of the above 45 25 16 11 3 0 0 70 14 35
2014 Communications or public affairs 46 34 11 8 0 0 0 81 8 26
2014 Science and technology 55 19 16 3 5 0 3 76 8 35
2014 Administration and operations 49 33 5 8 3 0 2 83 11 92
2014 Human resources 64 22 7 7 0 0 0 86 7 14
2014 Financial management 59 30 0 6 6 0 0 88 12 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 58 30 4 4 4 0 0 89 8 25
2014 Evaluation 38 15 38 8 0 0 0 54 8 13
2014 Other services to the public 53 27 13 6 0 0 0 80 6 15
2014 None of the above 41 38 13 7 2 0 0 79 8 61

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 28 64 0 4 4 0 0 92 8 27
2019 Science and technology 23 49 17 11 0 0 0 72 11 11
2019 Administration and operations 41 32 8 8 12 0 0 73 20 46
2019 Human resources 40 34 13 13 0 0 0 74 13 15
2019 Financial management 19 53 19 0 10 0 0 71 10 11
2019 Information technology 36 44 12 3 5 0 0 80 9 34
2019 Evaluation 29 54 11 0 0 0 7 88 0 11
2019 Policy 31 47 8 10 5 0 0 77 15 24
2019 Project management 32 50 8 10 0 0 0 82 10 55
2019 None of the above 26 37 28 2 6 0 0 63 9 27
2018 Client contact centre 29 38 9 15 9 0 0 67 24 16
2018 Communications or public affairs 36 53 2 5 4 0 0 89 9 39
2018 Administration and operations 23 37 22 12 7 0 0 60 18 50
2018 Human resources 42 36 11 7 4 0 0 78 11 18
2018 Financial management 25 40 14 14 7 0 0 65 21 20
2018 Information technology 34 57 9 0 0 0 0 91 0 26
2018 Evaluation 27 66 7 0 0 0 0 93 0 11
2018 Data sciences 61 33 6 0 0 0 0 94 0 12
2018 Policy 44 34 13 10 0 0 0 77 10 32
2018 Project management 34 48 10 6 2 0 0 82 8 53
2018 None of the above 27 28 13 22 10 0 0 55 32 24
2017 Client contact centre 26 34 0 17 23 0 0 60 40 10
2017 Communications or public affairs 38 45 14 0 4 0 0 83 4 29
2017 Science and technology 36 49 15 0 0 0 0 85 0 14
2017 Administration and operations 22 41 12 17 9 0 0 63 26 58
2017 Human resources 19 67 7 6 0 0 0 87 6 16
2017 Financial management 34 49 13 4 0 0 0 83 4 21
2017 Information technology 35 50 4 8 4 0 0 85 11 26
2017 Policy 26 48 6 21 0 0 0 73 21 19
2017 Project management 25 51 15 8 0 0 0 76 8 51
2017 None of the above 36 40 11 8 5 0 0 76 14 35
2014 Communications or public affairs 39 46 0 12 4 0 0 84 16 26
2014 Science and technology 39 53 3 5 0 0 0 92 5 35
2014 Administration and operations 30 47 15 6 2 0 0 77 8 92
2014 Human resources 40 53 7 0 0 0 0 93 0 15
2014 Financial management 23 47 24 6 0 0 0 70 6 17
2014 Information management 60 30 0 0 10 0 0 90 10 10
2014 Information technology 38 40 8 7 7 0 0 78 15 25
2014 Evaluation 38 23 8 15 15 0 0 62 31 13
2014 Other services to the public 40 40 13 6 0 0 0 80 6 15
2014 None of the above 34 45 11 6 3 0 0 79 10 62

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 33 56 0 8 4 0 0 88 12 27
2019 Science and technology 17 49 6 28 0 0 0 66 28 11
2019 Administration and operations 28 43 8 19 1 0 0 71 21 46
2019 Human resources 33 33 7 20 7 0 0 67 26 15
2019 Financial management 15 47 19 10 10 0 0 62 19 11
2019 Information technology 29 42 18 3 9 0 0 70 12 34
2019 Evaluation 7 53 22 7 11 0 0 60 18 11
2019 Policy 37 32 0 23 8 0 0 69 31 24
2019 Project management 37 39 12 11 2 0 0 75 13 55
2019 None of the above 27 30 28 12 2 0 0 57 15 27
2018 Client contact centre 28 38 19 0 15 0 0 66 15 16
2018 Communications or public affairs 35 38 4 17 5 0 0 73 23 39
2018 Administration and operations 28 32 21 15 4 0 0 60 19 50
2018 Human resources 31 36 14 8 11 0 0 68 19 18
2018 Financial management 21 31 17 18 14 0 0 52 32 20
2018 Information technology 32 36 14 11 6 0 0 69 17 25
2018 Evaluation 59 14 14 0 12 0 0 73 12 11
2018 Data sciences 42 51 0 0 6 0 0 94 6 12
2018 Policy 19 41 18 9 13 0 0 60 22 32
2018 Project management 41 35 12 8 4 0 0 75 13 54
2018 None of the above 25 28 19 15 13 0 0 53 28 24
2017 Client contact centre 43 8 8 8 32 0 0 51 40 10
2017 Communications or public affairs 38 27 14 17 4 0 0 65 21 29
2017 Science and technology 35 36 14 15 0 0 0 71 15 14
2017 Administration and operations 30 37 17 8 7 0 0 68 15 58
2017 Human resources 6 56 26 12 0 0 0 62 12 16
2017 Financial management 38 45 0 9 9 0 0 83 17 21
2017 Information technology 31 42 16 4 8 0 0 73 11 26
2017 Policy 11 52 17 16 5 0 0 63 21 19
2017 Project management 35 45 10 10 0 0 0 80 10 51
2017 None of the above 31 44 11 8 5 0 0 75 14 35
2014 Communications or public affairs 46 34 8 12 0 0 0 81 12 26
2014 Science and technology 44 32 8 13 3 0 0 76 16 35
2014 Administration and operations 25 44 14 13 4 0 0 68 17 92
2014 Human resources 14 57 14 14 0 0 0 72 14 14
2014 Financial management 17 65 0 6 12 0 0 82 18 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 40 46 15 0 0 0 0 85 0 25
2014 Evaluation 39 15 15 15 15 0 0 54 31 13
2014 Other services to the public 47 26 7 6 13 0 0 74 20 15
2014 None of the above 31 33 17 16 3 0 0 64 20 61

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 25 56 8 12 0 0 0 80 12 27
2019 Science and technology 6 55 28 11 0 0 0 61 11 11
2019 Administration and operations 35 39 14 8 4 0 0 74 12 46
2019 Human resources 13 53 13 13 7 0 0 67 20 15
2019 Financial management 19 72 0 0 10 0 0 90 10 11
2019 Information technology 24 50 10 10 5 0 0 75 15 34
2019 Evaluation 0 66 22 0 11 0 0 66 11 11
2019 Policy 17 56 8 16 3 0 0 74 19 24
2019 Project management 30 40 5 23 2 0 0 70 25 55
2019 None of the above 23 59 16 0 2 0 0 82 2 27
2018 Client contact centre 48 33 14 5 0 0 0 81 5 16
2018 Communications or public affairs 46 38 7 7 2 0 0 84 9 39
2018 Administration and operations 23 49 17 8 3 0 0 72 11 50
2018 Human resources 12 61 23 0 4 0 0 73 4 17
2018 Financial management 27 32 17 17 7 0 0 59 24 20
2018 Information technology 29 38 19 6 8 0 0 67 14 26
2018 Evaluation 25 55 7 12 0 0 0 80 12 11
2018 Data sciences 23 55 17 6 0 0 0 77 6 12
2018 Policy 16 46 4 30 4 0 0 62 34 32
2018 Project management 24 54 11 10 1 0 0 79 11 54
2018 None of the above 31 34 10 12 13 0 0 65 25 24
2017 Client contact centre 51 8 8 8 23 0 0 60 32 10
2017 Communications or public affairs 38 38 3 17 4 0 0 76 21 29
2017 Science and technology 29 35 15 14 8 0 0 64 21 14
2017 Administration and operations 24 44 10 12 10 0 0 68 22 58
2017 Human resources 6 50 25 19 0 0 0 56 19 16
2017 Financial management 30 53 0 9 9 0 0 83 17 21
2017 Information technology 15 55 15 11 4 0 0 70 15 26
2017 Policy 11 52 16 22 0 0 0 62 22 19
2017 Project management 29 39 18 14 0 0 0 68 14 51
2017 None of the above 29 50 6 11 5 0 0 78 16 35

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 39 42 12 8 0 0 0 80 8 27
2019 Science and technology 23 38 11 28 0 0 0 61 28 11
2019 Administration and operations 54 31 4 8 1 3 0 87 9 46
2019 Human resources 47 40 13 0 0 0 0 87 0 15
2019 Financial management 24 57 19 0 0 0 0 81 0 11
2019 Information technology 52 38 5 3 2 0 0 90 5 34
2019 Evaluation 31 58 0 11 0 0 0 89 11 11
2019 Policy 35 50 8 5 3 0 0 85 8 24
2019 Project management 38 39 11 12 0 0 0 77 12 55
2019 None of the above 26 62 12 0 0 0 0 88 0 27
2018 Client contact centre 47 48 0 5 0 0 0 95 5 16
2018 Communications or public affairs 44 43 3 7 2 0 0 87 9 39
2018 Administration and operations 45 45 8 0 1 0 0 91 1 51
2018 Human resources 44 52 0 4 0 0 0 96 4 19
2018 Financial management 38 47 7 4 0 4 0 88 4 20
2018 Information technology 55 35 0 10 0 0 0 90 10 26
2018 Evaluation 34 66 0 0 0 0 0 100 0 11
2018 Data sciences 67 23 11 0 0 0 0 89 0 12
2018 Policy 46 35 10 9 0 0 0 81 9 32
2018 Project management 61 34 2 3 0 0 0 95 3 54
2018 None of the above 48 33 19 0 0 0 0 81 0 25
2017 Client contact centre 51 40 0 8 0 0 0 92 8 10
2017 Communications or public affairs 41 41 0 7 11 0 0 83 17 29
2017 Science and technology 37 56 0 7 0 0 0 93 7 14
2017 Administration and operations 43 37 9 9 3 0 0 79 12 58
2017 Human resources 12 62 13 12 0 0 0 75 12 16
2017 Financial management 47 36 13 0 4 0 0 83 4 21
2017 Information technology 35 43 8 11 4 0 0 77 15 26
2017 Policy 27 51 22 0 0 0 0 78 0 19
2017 Project management 45 39 6 8 0 2 0 86 8 51
2017 None of the above 41 43 11 3 3 0 0 84 5 35
2014 Communications or public affairs 46 35 8 11 0 0 0 81 11 26
2014 Science and technology 57 32 5 3 3 0 0 89 5 35
2014 Administration and operations 47 39 11 2 1 0 0 86 3 92
2014 Human resources 54 46 0 0 0 0 0 100 0 15
2014 Financial management 29 59 6 0 6 0 0 88 6 17
2014 Information management 60 30 0 10 0 0 0 90 10 10
2014 Information technology 51 34 7 4 4 0 0 85 7 25
2014 Evaluation 54 23 0 15 8 0 0 77 23 13
2014 Other services to the public 47 26 27 0 0 0 0 73 0 15
2014 None of the above 47 40 7 5 2 0 0 87 6 62

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 42 38 8 8 4 0 0 80 12 26
2019 Science and technology 31 43 26 0 0 0 0 74 0 10
2019 Administration and operations 38 31 9 18 4 0 0 69 22 46
2019 Human resources 40 27 13 13 7 0 0 67 20 15
2019 Financial management 9 53 19 0 19 0 0 62 19 11
2019 Information technology 29 38 21 7 5 0 0 67 12 33
2019 Evaluation 7 54 22 0 18 0 0 60 18 11
2019 Policy 26 33 20 8 13 0 0 59 21 24
2019 Project management 30 41 16 7 6 0 0 71 13 55
2019 None of the above 23 40 16 14 6 0 0 63 21 27
2018 Client contact centre 24 52 14 10 0 0 0 76 10 16
2018 Communications or public affairs 27 51 7 11 4 0 0 78 15 38
2018 Administration and operations 22 43 12 18 5 0 0 65 23 51
2018 Human resources 27 41 21 0 10 0 0 69 10 19
2018 Financial management 27 34 18 14 7 0 0 61 21 20
2018 Information technology 31 46 12 8 3 0 0 77 12 25
2018 Evaluation 45 43 0 0 12 0 0 88 12 11
2018 Data sciences 38 56 0 6 0 0 0 94 6 12
2018 Policy 23 26 30 11 10 0 0 49 21 32
2018 Project management 40 39 2 12 8 0 0 79 19 54
2018 None of the above 19 47 15 6 13 0 0 65 19 25
2017 Client contact centre 35 17 8 8 32 0 0 51 40 10
2017 Communications or public affairs 35 41 10 11 4 0 0 76 14 29
2017 Science and technology 21 65 0 7 8 0 0 86 14 14
2017 Administration and operations 24 32 20 14 10 0 0 56 24 58
2017 Human resources 6 49 32 7 6 0 0 55 13 16
2017 Financial management 37 41 9 4 9 0 0 78 13 21
2017 Information technology 38 39 12 4 8 0 0 77 11 26
2017 Policy 21 32 37 11 0 0 0 52 11 19
2017 Project management 29 47 20 2 2 0 0 76 4 51
2017 None of the above 32 47 5 6 11 0 0 79 16 35

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 46 42 8 4 0 0 0 88 4 27
2019 Science and technology 61 28 0 11 0 0 0 89 11 11
2019 Administration and operations 44 40 7 3 7 0 0 84 9 46
2019 Human resources 60 33 6 0 0 0 0 94 0 15
2019 Financial management 43 47 10 0 0 0 0 90 0 11
2019 Information technology 60 29 9 0 2 0 0 89 2 33
2019 Evaluation 60 11 29 0 0 0 0 71 0 11
2019 Policy 45 35 10 10 0 0 0 80 10 23
2019 Project management 47 41 10 2 0 0 0 88 2 55
2019 None of the above 46 38 12 4 0 0 0 84 4 27
2018 Client contact centre 34 47 19 0 0 0 0 81 0 16
2018 Communications or public affairs 36 48 12 4 0 0 0 84 4 39
2018 Administration and operations 42 40 13 3 3 0 0 82 6 49
2018 Human resources 55 45 0 0 0 0 0 100 0 18
2018 Financial management 52 31 14 0 4 0 0 82 4 20
2018 Information technology 69 23 8 0 0 0 0 92 0 26
2018 Evaluation 66 34 0 0 0 0 0 100 0 11
2018 Data sciences 61 23 6 11 0 0 0 83 11 12
2018 Policy 54 27 10 8 0 0 0 82 8 32
2018 Project management 48 34 8 11 0 0 0 81 11 54
2018 None of the above 39 36 16 9 0 0 0 75 9 25
2017 Client contact centre 35 17 40 8 0 0 0 51 8 10
2017 Communications or public affairs 38 45 13 0 4 0 0 83 4 29
2017 Science and technology 57 36 7 0 0 0 0 93 0 14
2017 Administration and operations 32 44 13 9 2 0 0 76 11 58
2017 Human resources 31 56 13 0 0 0 0 87 0 16
2017 Financial management 69 31 0 0 0 0 0 100 0 21
2017 Information technology 46 47 0 4 4 0 0 92 8 26
2017 Policy 52 32 17 0 0 0 0 83 0 19
2017 Project management 51 33 16 0 0 0 0 84 0 51
2017 None of the above 52 31 14 3 0 0 0 84 3 35
2014 Communications or public affairs 61 31 4 4 0 0 0 92 4 26
2014 Science and technology 71 21 8 0 0 0 0 92 0 35
2014 Administration and operations 61 29 8 2 0 0 0 90 2 92
2014 Human resources 67 33 0 0 0 0 0 100 0 15
2014 Financial management 70 30 0 0 0 0 0 100 0 17
2014 Information technology 63 26 11 0 0 0 0 89 0 25
2014 Evaluation 62 15 8 15 0 0 0 77 15 13
2014 Other services to the public 74 26 0 0 0 0 0 100 0 15
2014 None of the above 72 18 10 0 0 0 0 90 0 62

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 21 56 16 0 8 0 0 76 8 27
2019 Science and technology 27 6 34 32 0 0 0 34 32 11
2019 Administration and operations 29 39 13 14 4 0 0 68 18 46
2019 Human resources 47 20 13 13 7 0 0 67 20 15
2019 Financial management 19 34 9 29 10 0 0 53 38 11
2019 Information technology 23 55 10 10 2 0 0 78 12 34
2019 Evaluation 7 53 18 11 11 0 0 60 22 11
2019 Policy 21 42 14 14 8 0 0 63 22 24
2019 Project management 26 50 10 12 2 0 0 76 14 54
2019 None of the above 22 47 16 4 10 0 0 69 15 27
2018 Client contact centre 24 48 19 9 0 0 0 72 9 16
2018 Communications or public affairs 22 55 18 5 0 0 0 77 5 39
2018 Administration and operations 26 42 17 13 1 0 0 68 14 50
2018 Human resources 30 45 14 4 7 0 0 76 10 19
2018 Financial management 18 47 15 17 4 0 0 65 21 20
2018 Information technology 35 54 3 8 0 0 0 89 8 26
2018 Evaluation 12 66 21 0 0 0 0 79 0 11
2018 Data sciences 27 61 6 0 0 6 0 94 0 12
2018 Policy 32 48 8 12 0 0 0 80 12 32
2018 Project management 38 39 14 4 5 0 0 77 10 54
2018 None of the above 22 44 10 19 0 0 6 70 20 25
2017 Client contact centre 43 17 0 17 23 0 0 60 40 10
2017 Communications or public affairs 42 31 17 7 4 0 0 73 10 29
2017 Science and technology 29 50 7 14 0 0 0 80 14 14
2017 Administration and operations 26 35 13 17 9 0 0 61 26 58
2017 Human resources 32 50 18 0 0 0 0 82 0 16
2017 Financial management 43 44 4 4 4 0 0 87 9 21
2017 Information technology 31 35 23 4 8 0 0 66 11 26
2017 Policy 26 63 11 0 0 0 0 89 0 19
2017 Project management 33 48 13 6 0 0 0 81 6 51
2017 None of the above 27 52 13 5 3 0 0 79 8 35
2014 Communications or public affairs 27 57 4 12 0 0 0 84 12 26
2014 Science and technology 22 62 8 8 0 0 0 84 8 35
2014 Administration and operations 21 46 17 12 3 0 1 68 15 92
2014 Human resources 20 53 13 13 0 0 0 73 13 15
2014 Financial management 17 47 17 18 0 0 0 65 18 17
2014 Information management 40 30 20 0 10 0 0 70 10 10
2014 Information technology 43 34 11 4 8 0 0 77 11 25
2014 Evaluation 46 23 0 15 15 0 0 69 31 13
2014 Other services to the public 33 41 13 7 6 0 0 74 13 15
2014 None of the above 26 39 24 7 3 2 0 66 10 62

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 39 45 12 4 0 0 0 84 4 27
2019 Science and technology 17 56 17 11 0 0 0 72 11 11
2019 Administration and operations 37 34 15 11 3 0 0 72 13 46
2019 Human resources 53 27 13 6 0 0 0 80 6 15
2019 Financial management 9 72 0 19 0 0 0 81 19 11
2019 Information technology 34 42 10 9 5 0 0 76 14 34
2019 Evaluation 17 58 13 0 11 0 0 75 11 11
2019 Policy 26 31 21 19 3 0 0 57 22 24
2019 Project management 40 35 11 12 2 0 0 75 14 54
2019 None of the above 35 36 12 8 9 0 0 71 17 27
2018 Client contact centre 38 48 14 0 0 0 0 86 0 16
2018 Communications or public affairs 25 53 18 4 0 0 0 78 4 39
2018 Administration and operations 33 27 23 18 0 0 0 59 18 51
2018 Human resources 43 25 10 10 10 0 0 69 21 19
2018 Financial management 28 47 18 0 7 0 0 75 7 20
2018 Information technology 37 50 5 0 8 0 0 87 8 26
2018 Evaluation 32 41 7 20 0 0 0 73 20 11
2018 Data sciences 61 23 11 6 0 0 0 83 6 12
2018 Policy 28 45 5 15 8 0 0 73 23 32
2018 Project management 52 28 8 6 5 0 0 80 12 54
2018 None of the above 27 48 10 12 3 0 0 75 15 25
2017 Client contact centre 35 17 8 40 0 0 0 51 40 10
2017 Communications or public affairs 41 28 20 7 4 0 0 69 11 29
2017 Science and technology 51 22 7 14 8 0 0 72 21 14
2017 Administration and operations 24 42 19 7 7 0 2 67 14 58
2017 Human resources 19 62 12 6 0 0 0 82 6 16
2017 Financial management 38 40 9 9 4 0 0 78 13 21
2017 Information technology 38 39 4 8 11 0 0 77 19 26
2017 Policy 26 58 6 6 6 0 0 83 11 19
2017 Project management 43 36 16 6 0 0 0 79 6 51
2017 None of the above 43 41 11 3 3 0 0 84 5 35
2014 Communications or public affairs 46 34 12 0 8 0 0 80 8 26
2014 Science and technology 50 29 16 5 0 0 0 79 5 35
2014 Administration and operations 33 37 19 9 1 0 1 71 10 92
2014 Human resources 27 53 7 13 0 0 0 80 13 15
2014 Financial management 6 76 12 6 0 0 0 82 6 17
2014 Information management 30 50 10 0 10 0 0 80 10 10
2014 Information technology 62 22 4 8 4 0 0 85 11 25
2014 Evaluation 54 23 0 15 8 0 0 77 23 13
2014 Other services to the public 46 41 7 7 0 0 0 87 7 15
2014 None of the above 33 36 19 10 2 0 0 69 11 62

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 43 49 4 4 0 0 0 92 4 27
2019 Science and technology 29 18 30 23 0 0 0 47 23 10
2019 Administration and operations 38 34 21 8 0 0 0 72 8 46
2019 Human resources 33 13 33 13 7 0 0 47 20 15
2019 Financial management 9 72 0 10 10 0 0 81 19 11
2019 Information technology 20 65 6 3 5 0 0 85 9 34
2019 Evaluation 14 62 12 0 12 0 0 76 12 10
2019 Policy 18 49 23 5 6 0 0 67 11 24
2019 Project management 29 52 13 2 3 0 0 82 5 54
2019 None of the above 24 42 12 17 5 0 0 66 22 26
2018 Client contact centre 33 44 23 0 0 0 0 77 0 16
2018 Communications or public affairs 26 58 13 3 0 0 0 84 3 39
2018 Administration and operations 21 37 24 16 2 0 0 58 18 51
2018 Human resources 34 31 8 21 7 0 0 65 27 19
2018 Financial management 23 51 18 0 7 0 0 75 7 20
2018 Information technology 37 41 11 6 5 0 0 78 11 26
2018 Evaluation 39 34 14 0 12 0 0 73 12 11
2018 Data sciences 44 39 0 17 0 0 0 83 17 12
2018 Policy 18 41 19 18 0 0 4 61 19 32
2018 Project management 29 40 13 15 3 0 0 69 18 54
2018 None of the above 15 44 13 18 6 0 3 62 25 25
2017 Client contact centre 43 25 0 8 23 0 0 68 32 10
2017 Communications or public affairs 45 31 10 10 4 0 0 76 14 29
2017 Science and technology 35 50 7 0 8 0 0 86 8 14
2017 Administration and operations 26 42 14 14 5 0 0 67 19 58
2017 Human resources 18 51 18 12 0 0 0 70 12 16
2017 Financial management 47 31 9 4 9 0 0 78 13 21
2017 Information technology 42 39 8 8 4 0 0 81 11 26
2017 Policy 31 37 22 11 0 0 0 68 11 19
2017 Project management 27 49 10 10 4 0 0 76 14 51
2017 None of the above 37 47 14 0 3 0 0 84 3 35
2014 Communications or public affairs 38 46 12 0 4 0 0 84 4 26
2014 Science and technology 50 29 13 8 0 0 0 79 8 35
2014 Administration and operations 35 36 21 6 1 0 0 72 8 92
2014 Human resources 27 60 0 13 0 0 0 87 13 15
2014 Financial management 29 53 12 6 0 0 0 82 6 17
2014 Information management 60 20 10 0 10 0 0 80 10 10
2014 Information technology 58 23 7 7 4 0 0 81 11 25
2014 Evaluation 38 24 23 8 8 0 0 62 15 13
2014 Other services to the public 53 34 0 7 6 0 0 87 13 15
2014 None of the above 40 36 18 3 3 0 0 76 7 62

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 40 52 0 8 0 0 0 92 8 26
2019 Science and technology 44 34 21 0 0 0 0 79 0 11
2019 Administration and operations 38 38 13 6 5 0 0 76 11 45
2019 Human resources 47 34 6 13 0 0 0 80 13 15
2019 Financial management 24 57 10 10 0 0 0 81 10 11
2019 Information technology 42 40 6 10 2 0 0 82 12 34
2019 Evaluation 35 29 25 11 0 0 0 64 11 11
2019 Policy 40 28 19 13 0 0 0 68 13 24
2019 Project management 29 48 19 4 0 0 0 77 4 53
2019 None of the above 25 46 12 14 2 0 0 71 17 27
2018 Client contact centre 39 28 19 14 0 0 0 67 14 16
2018 Communications or public affairs 47 42 6 5 0 0 0 89 5 39
2018 Administration and operations 32 46 8 10 4 0 0 78 14 51
2018 Human resources 41 52 4 4 0 0 0 92 4 19
2018 Financial management 34 38 18 7 4 0 0 72 10 20
2018 Information technology 44 41 9 6 0 0 0 85 6 24
2018 Evaluation 47 46 7 0 0 0 0 93 0 11
2018 Data sciences 55 23 17 6 0 0 0 77 6 12
2018 Policy 41 45 6 8 0 0 0 85 8 31
2018 Project management 37 47 12 4 0 0 0 84 4 53
2018 None of the above 21 39 34 3 3 0 0 60 6 25
2017 Client contact centre 43 8 8 17 23 0 0 51 40 10
2017 Communications or public affairs 41 44 11 0 4 0 0 86 4 29
2017 Science and technology 29 57 15 0 0 0 0 85 0 14
2017 Administration and operations 27 43 8 10 11 0 0 70 21 57
2017 Human resources 24 70 6 0 0 0 0 94 0 16
2017 Financial management 47 35 17 0 0 0 0 83 0 21
2017 Information technology 35 54 0 8 4 0 0 89 11 26
2017 Policy 31 47 22 0 0 0 0 78 0 19
2017 Project management 37 47 14 2 0 0 0 84 2 51
2017 None of the above 43 38 16 0 3 0 0 81 3 35
2014 Communications or public affairs 46 38 0 16 0 0 0 84 16 26
2014 Science and technology 44 45 5 3 0 3 0 92 3 35
2014 Administration and operations 36 45 13 5 1 0 0 81 6 92
2014 Human resources 47 47 7 0 0 0 0 93 0 15
2014 Financial management 35 53 6 6 0 0 0 88 6 17
2014 Information management 70 20 0 0 10 0 0 90 10 10
2014 Information technology 55 30 7 7 0 0 0 85 7 25
2014 Evaluation 46 23 0 15 15 0 0 69 31 13
2014 Other services to the public 53 34 7 0 6 0 0 87 6 15
2014 None of the above 38 47 5 3 5 2 0 87 8 62

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 28 45 12 12 4 0 0 73 16 27
2019 Science and technology 11 21 44 17 6 0 0 32 23 11
2019 Administration and operations 46 16 26 10 2 0 0 63 11 45
2019 Human resources 20 27 27 20 7 0 0 47 26 15
2019 Financial management 21 32 16 21 11 0 0 53 31 10
2019 Information technology 35 43 13 5 3 0 0 78 8 34
2019 Evaluation 25 18 29 22 7 0 0 42 29 11
2019 Policy 37 34 18 5 6 0 0 71 11 23
2019 Project management 36 37 13 10 4 0 0 73 14 55
2019 None of the above 21 22 32 8 17 0 0 43 25 27
2018 Client contact centre 28 47 15 5 5 0 0 75 10 16
2018 Communications or public affairs 43 31 14 12 0 0 0 74 12 39
2018 Administration and operations 36 30 17 13 4 0 0 66 17 51
2018 Human resources 10 10 52 17 11 0 0 21 27 19
2018 Financial management 27 37 14 14 7 0 0 64 22 20
2018 Information technology 38 16 35 6 0 0 5 57 6 26
2018 Evaluation 34 20 34 12 0 0 0 53 12 11
2018 Data sciences 39 38 17 6 0 0 0 77 6 12
2018 Policy 29 48 19 2 2 0 0 77 5 32
2018 Project management 42 31 15 3 9 0 0 73 12 54
2018 None of the above 29 46 14 4 7 0 0 75 11 23
2017 Client contact centre 25 43 8 23 0 0 0 68 23 10
2017 Communications or public affairs 41 31 18 10 0 0 0 72 10 29
2017 Science and technology 20 42 7 15 15 0 0 63 30 14
2017 Administration and operations 31 38 16 8 5 2 0 70 14 58
2017 Human resources 18 25 36 13 7 0 0 44 20 16
2017 Financial management 34 32 16 18 0 0 0 66 18 21
2017 Information technology 30 31 23 8 4 0 4 64 13 26
2017 Policy 6 47 31 11 6 0 0 53 16 19
2017 Project management 17 43 20 10 10 0 0 60 20 51
2017 None of the above 31 29 22 11 6 0 0 61 17 35
2014 Communications or public affairs 39 38 15 8 0 0 0 77 8 26
2014 Science and technology 19 24 13 22 11 0 12 49 36 35
2014 Administration and operations 46 29 15 9 1 0 0 75 10 92
2014 Human resources 14 47 40 0 0 0 0 60 0 15
2014 Financial management 47 23 18 6 6 0 0 70 12 17
2014 Information management 30 30 30 0 10 0 0 60 10 10
2014 Information technology 29 49 11 7 4 0 0 78 11 25
2014 Evaluation 46 39 8 7 0 0 0 85 7 13
2014 Other services to the public 13 67 14 0 6 0 0 80 6 15
2014 None of the above 21 42 21 9 6 0 0 63 16 62

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 10 39 35 16 0 0 0 16 49 27
2019 Science and technology 11 19 53 17 0 0 0 17 30 11
2019 Administration and operations 8 30 35 21 6 0 0 27 38 45
2019 Human resources 33 27 27 7 7 0 0 13 60 15
2019 Financial management 0 53 19 28 0 0 0 28 53 11
2019 Information technology 18 33 29 13 7 0 0 20 51 34
2019 Evaluation 22 35 25 7 11 0 0 18 58 11
2019 Policy 23 30 27 12 8 0 0 20 53 24
2019 Project management 15 30 34 15 6 0 0 21 45 55
2019 None of the above 6 28 37 16 13 0 0 29 34 27
2018 Client contact centre 10 23 34 19 14 0 0 33 33 16
2018 Communications or public affairs 11 34 34 12 2 3 3 15 48 39
2018 Administration and operations 14 37 35 10 3 0 1 13 52 51
2018 Human resources 17 44 24 8 0 7 0 8 66 19
2018 Financial management 7 44 28 21 0 0 0 21 51 20
2018 Information technology 6 29 38 11 10 0 5 23 36 25
2018 Evaluation 0 20 34 39 7 0 0 46 20 11
2018 Data sciences 12 21 38 18 11 0 0 29 33 12
2018 Policy 12 25 44 19 0 0 0 19 37 32
2018 Project management 15 21 45 17 2 0 0 19 36 54
2018 None of the above 13 30 33 24 0 0 0 24 43 25
2017 Client contact centre 8 40 0 35 17 0 0 51 49 10
2017 Communications or public affairs 10 35 34 7 10 0 3 18 47 29
2017 Science and technology 22 22 42 0 14 0 0 14 43 14
2017 Administration and operations 19 44 23 5 2 0 7 7 68 58
2017 Human resources 20 61 13 6 0 0 0 6 81 15
2017 Financial management 10 46 39 5 0 0 0 5 56 20
2017 Information technology 8 43 30 11 4 0 4 16 53 26
2017 Policy 33 16 42 10 0 0 0 10 48 19
2017 Project management 20 36 29 6 6 0 4 12 58 51
2017 None of the above 24 45 22 8 0 0 0 8 69 34
2014 Communications or public affairs 8 35 27 23 4 0 4 28 44 26
2014 Science and technology 11 13 38 19 14 0 6 35 26 35
2014 Administration and operations 9 26 36 19 9 0 1 28 35 92
2014 Human resources 7 40 33 21 0 0 0 21 47 15
2014 Financial management 0 30 35 29 6 0 0 35 30 17
2014 Information management 0 30 60 10 0 0 0 10 30 10
2014 Information technology 0 41 34 10 11 0 4 22 43 25
2014 Evaluation 15 30 39 8 8 0 0 15 46 13
2014 Other services to the public 14 20 47 19 0 0 0 19 34 15
2014 None of the above 7 29 40 15 8 0 2 23 36 62

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 4 24 46 24 2 0 0 26 28 27
2019 Science and technology 0 28 66 6 0 0 0 6 28 11
2019 Administration and operations 10 29 31 15 15 0 0 30 39 45
2019 Human resources 27 33 20 7 7 0 7 14 64 15
2019 Financial management 10 29 34 19 10 0 0 28 38 11
2019 Information technology 8 13 50 18 10 0 0 29 22 34
2019 Evaluation 11 46 18 7 18 0 0 25 58 11
2019 Policy 17 25 34 20 3 0 0 23 43 24
2019 Project management 19 25 25 20 9 0 2 30 45 55
2019 None of the above 13 32 40 8 7 0 0 15 45 27
2018 Client contact centre 5 44 23 14 14 0 0 28 49 16
2018 Communications or public affairs 7 22 29 28 14 0 0 41 29 39
2018 Administration and operations 25 38 20 10 6 0 1 16 64 51
2018 Human resources 14 45 21 13 0 7 0 14 64 19
2018 Financial management 4 40 23 19 14 0 0 33 44 19
2018 Information technology 11 14 33 22 11 0 8 36 28 25
2018 Evaluation 7 20 25 29 20 0 0 48 27 11
2018 Data sciences 6 17 6 50 21 0 0 71 23 12
2018 Policy 15 27 40 14 4 0 0 18 41 32
2018 Project management 24 33 23 13 5 1 0 18 58 53
2018 None of the above 16 45 9 27 3 0 0 30 61 25
2017 Client contact centre 8 32 0 18 42 0 0 60 40 10
2017 Communications or public affairs 10 29 20 14 17 7 3 34 43 29
2017 Science and technology 14 30 42 0 14 0 0 14 44 14
2017 Administration and operations 29 30 29 5 2 0 5 7 63 58
2017 Human resources 34 34 26 6 0 0 0 6 68 15
2017 Financial management 15 37 30 19 0 0 0 19 51 20
2017 Information technology 12 21 48 4 8 4 4 13 36 25
2017 Policy 27 27 36 10 0 0 0 10 54 19
2017 Project management 26 40 23 4 4 0 4 8 68 51
2017 None of the above 35 30 14 11 5 6 0 17 68 35
2014 Communications or public affairs 7 23 27 27 12 0 4 40 32 26
2014 Science and technology 13 14 27 22 16 3 6 42 29 35
2014 Administration and operations 10 23 33 24 9 0 2 33 33 92
2014 Human resources 7 46 7 34 7 0 0 40 53 15
2014 Financial management 0 24 41 29 6 0 0 35 24 17
2014 Information management 0 20 30 40 10 0 0 50 20 10
2014 Information technology 0 23 31 16 26 0 4 43 24 24
2014 Evaluation 15 23 38 0 23 0 0 23 38 13
2014 Other services to the public 7 34 33 13 13 0 0 26 41 15
2014 None of the above 13 16 31 29 8 2 2 38 30 62

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 32 28 24 12 4 0 0 16 60 27
2019 Science and technology 13 60 27 0 0 0 0 0 73 11
2019 Administration and operations 21 35 17 21 7 0 0 28 56 46
2019 Human resources 20 33 20 13 13 0 0 27 53 15
2019 Financial management 0 10 56 15 19 0 0 34 10 11
2019 Information technology 13 24 31 20 9 0 3 30 39 34
2019 Evaluation 11 18 40 11 7 7 7 20 34 11
2019 Policy 27 23 47 3 0 0 0 3 50 24
2019 Project management 26 29 35 4 2 2 2 6 58 55
2019 None of the above 21 24 38 6 6 0 4 13 47 27
2018 Client contact centre 5 33 34 14 14 0 0 28 38 16
2018 Communications or public affairs 8 37 33 12 3 3 3 16 48 39
2018 Administration and operations 24 30 36 7 3 0 0 10 54 50
2018 Human resources 19 29 26 18 0 0 7 20 52 18
2018 Financial management 14 31 24 31 0 0 0 31 45 20
2018 Information technology 3 8 45 25 14 0 5 41 12 25
2018 Evaluation 0 20 41 25 14 0 0 39 20 11
2018 Data sciences 0 0 55 33 6 6 0 42 0 12
2018 Policy 10 41 26 19 5 0 0 23 51 32
2018 Project management 13 21 41 21 2 2 0 24 34 54
2018 None of the above 22 37 9 32 0 0 0 32 59 25
2017 Client contact centre 23 17 26 25 8 0 0 34 40 10
2017 Communications or public affairs 17 25 38 10 7 0 3 17 43 29
2017 Science and technology 0 21 36 36 7 0 0 43 21 14
2017 Administration and operations 17 32 38 8 2 2 2 10 51 58
2017 Human resources 6 13 61 19 0 0 0 19 19 15
2017 Financial management 13 17 41 29 0 0 0 29 30 21
2017 Information technology 8 16 40 16 16 0 4 33 25 25
2017 Policy 6 37 21 31 5 0 0 36 43 19
2017 Project management 14 30 31 20 4 0 2 24 44 51
2017 None of the above 21 29 33 11 3 0 3 14 52 35
2014 Communications or public affairs 8 23 38 11 12 0 8 25 34 26
2014 Science and technology 11 18 35 19 8 0 9 30 32 35
2014 Administration and operations 10 28 39 14 4 1 3 19 39 91
2014 Human resources 0 20 26 47 7 0 0 53 20 15
2014 Financial management 6 18 41 29 6 0 0 35 24 17
2014 Information management 0 20 30 30 10 0 10 44 22 10
2014 Information technology 0 19 35 22 16 0 8 41 21 24
2014 Evaluation 31 23 24 23 0 0 0 23 54 13
2014 Other services to the public 20 27 40 6 7 0 0 13 47 15
2014 None of the above 10 27 40 15 3 3 2 19 39 62

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 12 23 50 10 4 0 0 14 35 27
2019 Science and technology 0 30 59 11 0 0 0 11 30 11
2019 Administration and operations 18 17 37 16 12 0 0 28 35 46
2019 Human resources 33 33 7 13 13 0 0 27 66 15
2019 Financial management 10 34 28 19 10 0 0 28 44 11
2019 Information technology 9 15 37 16 19 3 0 36 25 33
2019 Evaluation 11 51 7 18 7 7 0 26 67 11
2019 Policy 24 23 30 17 6 0 0 23 47 24
2019 Project management 9 13 57 16 5 0 0 21 22 55
2019 None of the above 17 20 36 16 7 0 4 24 38 27
2018 Client contact centre 0 20 56 10 14 0 0 24 20 16
2018 Communications or public affairs 2 33 34 28 3 0 0 31 35 38
2018 Administration and operations 8 25 44 17 7 0 0 23 33 51
2018 Human resources 10 21 35 27 0 7 0 29 33 19
2018 Financial management 14 18 34 14 20 0 0 34 32 20
2018 Information technology 12 12 38 24 14 0 0 38 24 24
2018 Evaluation 12 14 59 14 0 0 0 14 27 11
2018 Data sciences 6 21 33 33 6 0 0 39 27 12
2018 Policy 6 16 58 10 9 0 0 19 23 32
2018 Project management 4 23 40 30 2 1 0 33 27 54
2018 None of the above 13 27 27 19 15 0 0 33 40 25
2017 Client contact centre 40 0 9 17 34 0 0 51 40 10
2017 Communications or public affairs 7 28 52 10 4 0 0 14 35 29
2017 Science and technology 0 14 50 28 8 0 0 35 14 14
2017 Administration and operations 19 16 41 19 2 0 3 22 36 57
2017 Human resources 13 47 27 13 0 0 0 13 60 15
2017 Financial management 5 21 65 10 0 0 0 10 25 20
2017 Information technology 8 17 39 20 8 0 8 31 27 25
2017 Policy 0 37 42 21 0 0 0 21 37 19
2017 Project management 6 18 46 25 4 0 2 30 24 51
2017 None of the above 14 28 36 11 8 0 3 20 43 34
2014 Communications or public affairs 4 15 43 34 0 0 4 36 20 26
2014 Science and technology 8 19 33 28 6 0 6 36 29 34
2014 Administration and operations 3 16 26 40 13 0 1 54 20 92
2014 Human resources 7 20 40 21 13 0 0 34 26 15
2014 Financial management 0 0 41 59 0 0 0 59 0 17
2014 Information management 0 10 40 10 40 0 0 50 10 10
2014 Information technology 8 12 39 12 30 0 0 41 20 24
2014 Evaluation 8 25 59 8 0 0 0 8 33 12
2014 Other services to the public 13 7 53 20 7 0 0 27 20 15
2014 None of the above 6 23 42 19 10 0 0 29 29 62

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 20 24 10 34 12 0 0 46 44 27
2019 Science and technology 0 40 49 11 0 0 0 11 40 11
2019 Administration and operations 19 18 24 16 20 0 3 37 38 46
2019 Human resources 27 20 33 7 7 0 7 14 50 15
2019 Financial management 10 34 37 10 10 0 0 19 44 11
2019 Information technology 9 41 23 18 9 0 0 27 50 34
2019 Evaluation 22 29 42 0 0 7 0 0 55 11
2019 Policy 20 19 25 17 18 0 0 36 39 24
2019 Project management 7 26 36 18 13 0 0 31 33 55
2019 None of the above 25 16 36 4 11 4 4 17 44 27
2018 Client contact centre 10 20 28 14 19 0 9 36 33 16
2018 Communications or public affairs 11 26 30 21 12 0 0 33 37 38
2018 Administration and operations 17 24 26 23 8 0 1 31 42 51
2018 Human resources 38 14 24 7 10 7 0 18 56 19
2018 Financial management 7 34 38 14 7 0 0 21 41 20
2018 Information technology 15 33 33 8 5 0 5 14 51 25
2018 Evaluation 12 32 14 34 7 0 0 41 45 11
2018 Data sciences 12 17 17 27 21 6 0 52 31 12
2018 Policy 2 32 27 24 11 4 0 37 36 30
2018 Project management 10 30 40 16 1 0 3 18 41 54
2018 None of the above 10 28 25 27 6 0 3 35 40 24
2017 Client contact centre 8 32 35 8 17 0 0 25 40 10
2017 Communications or public affairs 3 32 27 13 18 7 0 33 38 29
2017 Science and technology 0 22 50 21 0 0 7 23 23 14
2017 Administration and operations 20 15 40 10 5 2 7 17 39 58
2017 Human resources 6 50 32 6 0 0 6 6 59 16
2017 Financial management 15 15 35 30 0 0 5 32 31 20
2017 Information technology 11 15 47 15 8 0 4 24 28 26
2017 Policy 0 37 37 21 0 0 5 22 39 19
2017 Project management 16 33 24 23 2 0 2 26 49 50
2017 None of the above 23 22 25 14 14 0 3 28 47 35
2014 Communications or public affairs 15 16 31 23 11 0 4 36 32 26
2014 Science and technology 11 30 22 16 11 0 11 30 46 35
2014 Administration and operations 9 21 31 25 14 0 1 40 29 92
2014 Human resources 7 20 53 7 13 0 0 21 26 15
2014 Financial management 6 18 35 29 6 0 6 37 25 17
2014 Information management 10 20 20 30 20 0 0 50 30 10
2014 Information technology 0 29 28 20 23 0 0 43 29 23
2014 Evaluation 23 15 38 23 0 0 0 23 38 13
2014 Other services to the public 0 26 53 20 0 0 0 20 26 15
2014 None of the above 16 29 35 13 6 0 0 20 46 61

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 10 12 32 26 12 4 4 41 24 27
2019 Science and technology 28 6 38 28 0 0 0 28 34 11
2019 Administration and operations 19 23 32 16 10 0 0 25 43 46
2019 Human resources 20 46 7 13 13 0 0 27 67 15
2019 Financial management 10 29 43 9 10 0 0 19 38 11
2019 Information technology 13 17 39 22 5 3 0 28 31 33
2019 Evaluation 29 36 22 13 0 0 0 13 65 11
2019 Policy 13 19 29 28 11 0 0 39 32 24
2019 Project management 17 29 33 9 11 1 0 21 46 54
2019 None of the above 27 24 26 13 6 0 4 20 53 27
2018 Client contact centre 14 30 32 10 9 5 0 20 47 16
2018 Communications or public affairs 4 9 34 29 17 7 0 50 14 39
2018 Administration and operations 22 40 17 14 3 3 1 17 65 50
2018 Human resources 21 31 24 7 7 7 4 15 58 19
2018 Financial management 7 41 21 11 13 7 0 26 52 20
2018 Information technology 17 17 33 17 10 0 6 29 36 25
2018 Evaluation 12 14 32 34 7 0 0 41 27 11
2018 Data sciences 6 6 33 44 0 11 0 49 14 12
2018 Policy 0 35 30 28 6 0 0 34 35 31
2018 Project management 23 24 32 16 1 1 2 18 49 54
2018 None of the above 25 31 18 18 9 0 0 27 56 25
2017 Client contact centre 0 17 49 17 17 0 0 34 17 10
2017 Communications or public affairs 0 7 27 31 32 3 0 65 7 29
2017 Science and technology 7 15 50 21 8 0 0 29 22 14
2017 Administration and operations 13 25 38 15 2 2 5 18 41 58
2017 Human resources 8 47 19 27 0 0 0 27 54 15
2017 Financial management 10 16 25 34 5 0 10 44 28 20
2017 Information technology 12 11 39 27 4 4 4 33 25 26
2017 Policy 11 22 47 21 0 0 0 21 33 19
2017 Project management 10 40 30 12 6 2 2 18 51 51
2017 None of the above 18 16 30 16 13 3 3 31 37 35
2014 Communications or public affairs 0 15 11 35 34 0 4 72 16 26
2014 Science and technology 8 5 43 17 8 0 19 30 16 35
2014 Administration and operations 10 14 29 30 12 1 3 44 25 92
2014 Human resources 13 0 6 67 13 0 0 80 13 15
2014 Financial management 0 0 36 41 11 0 12 60 0 17
2014 Information management 10 10 40 10 30 0 0 40 20 10
2014 Information technology 0 4 24 31 37 4 0 72 4 24
2014 Evaluation 8 8 31 38 8 0 8 50 17 13
2014 Other services to the public 0 27 46 21 7 0 0 27 27 15
2014 None of the above 10 18 29 24 11 2 6 39 30 62

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 8 23 41 12 8 8 0 22 33 26
2019 Science and technology 11 25 53 11 0 0 0 11 36 10
2019 Administration and operations 15 25 41 16 4 0 0 20 39 46
2019 Human resources 20 40 33 0 7 0 0 7 60 15
2019 Financial management 10 10 53 18 10 0 0 28 19 11
2019 Information technology 9 23 47 12 10 0 0 22 31 34
2019 Evaluation 12 31 0 31 19 7 0 54 46 10
2019 Policy 8 30 30 22 11 0 0 33 37 24
2019 Project management 11 34 37 10 6 0 2 16 46 55
2019 None of the above 13 36 32 10 2 2 4 14 52 27
2018 Client contact centre 15 24 19 19 14 0 9 36 43 16
2018 Communications or public affairs 2 21 37 24 7 5 3 34 25 39
2018 Administration and operations 10 35 40 13 1 0 0 14 45 51
2018 Human resources 14 27 42 4 7 7 0 11 44 19
2018 Financial management 14 31 38 17 0 0 0 17 45 20
2018 Information technology 6 14 44 17 14 0 5 32 21 25
2018 Evaluation 12 0 34 39 14 0 0 53 12 11
2018 Data sciences 17 11 17 50 0 6 0 53 29 12
2018 Policy 6 21 31 34 4 4 0 39 28 31
2018 Project management 8 21 52 17 1 1 0 19 29 54
2018 None of the above 6 34 33 18 9 0 0 27 40 25
2017 Client contact centre 23 8 18 17 34 0 0 51 32 10
2017 Communications or public affairs 7 32 20 20 14 3 3 37 42 29
2017 Science and technology 0 8 63 15 14 0 0 29 8 14
2017 Administration and operations 20 25 29 20 2 0 3 23 47 58
2017 Human resources 6 13 60 14 0 6 0 15 21 15
2017 Financial management 10 10 70 6 0 0 5 6 21 20
2017 Information technology 4 25 42 16 8 0 4 25 31 24
2017 Policy 6 33 26 36 0 0 0 36 38 19
2017 Project management 16 26 31 16 6 4 2 23 44 51
2017 None of the above 11 35 39 11 6 0 0 16 45 35
2014 Communications or public affairs 8 11 34 27 8 0 12 39 22 26
2014 Science and technology 5 11 35 35 3 3 8 42 18 35
2014 Administration and operations 10 17 40 19 7 4 2 28 29 92
2014 Human resources 7 27 46 13 7 0 0 20 34 15
2014 Financial management 0 17 53 30 0 0 0 30 17 17
2014 Information management 0 0 50 10 30 0 10 44 0 10
2014 Information technology 4 4 57 16 16 0 4 33 8 24
2014 Evaluation 0 31 31 23 15 0 0 38 31 13
2014 Other services to the public 7 33 27 26 7 0 0 33 40 15
2014 None of the above 3 27 43 13 10 0 3 24 32 62

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 9 12 40 23 12 0 4 37 21 27
2019 Science and technology 17 13 43 10 17 0 0 27 30 11
2019 Administration and operations 8 23 43 15 12 0 0 27 30 46
2019 Human resources 0 21 43 21 14 0 0 36 21 14
2019 Financial management 10 44 28 10 10 0 0 19 53 11
2019 Information technology 3 6 32 36 20 2 0 58 10 34
2019 Evaluation 11 11 33 25 20 0 0 44 22 11
2019 Policy 3 9 25 52 11 0 0 63 12 24
2019 Project management 5 14 33 38 9 0 2 48 19 55
2019 None of the above 8 13 48 14 10 2 4 27 22 27
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 63 12 6 12 8 0 0 74 19 27
2019 Science and technology 42 51 0 0 0 0 6 100 0 11
2019 Administration and operations 71 18 3 3 5 0 0 90 8 45
2019 Human resources 80 20 0 0 0 0 0 100 0 15
2019 Financial management 43 19 28 10 0 0 0 62 10 11
2019 Information technology 68 17 6 5 3 0 0 85 9 34
2019 Evaluation 78 0 0 11 11 0 0 78 22 11
2019 Policy 80 0 0 12 8 0 0 80 20 24
2019 Project management 64 24 10 2 0 0 0 88 2 55
2019 None of the above 69 12 8 6 4 0 0 81 10 27
2017 Client contact centre 92 8 0 0 0 0 0 100 0 10
2017 Communications or public affairs 62 7 3 24 3 0 0 69 28 29
2017 Science and technology 58 22 7 14 0 0 0 80 14 14
2017 Administration and operations 68 24 2 5 2 0 0 92 7 58
2017 Human resources 57 31 0 12 0 0 0 88 12 16
2017 Financial management 68 13 14 0 0 0 4 85 0 21
2017 Information technology 62 23 0 8 8 0 0 85 15 26
2017 Policy 63 16 6 11 6 0 0 78 16 19
2017 Project management 85 10 2 4 0 0 0 94 4 51
2017 None of the above 64 19 8 3 5 0 0 84 8 35
2014 Communications or public affairs 62 15 8 8 8 0 0 77 15 26
2014 Science and technology 76 8 3 11 3 0 0 84 13 35
2014 Administration and operations 71 16 3 4 6 0 0 87 10 92
2014 Human resources 74 20 0 0 7 0 0 93 7 15
2014 Financial management 53 35 6 6 0 0 0 88 6 17
2014 Information management 70 20 10 0 0 0 0 90 0 10
2014 Information technology 66 15 0 4 11 4 0 84 16 25
2014 Evaluation 77 0 0 0 15 0 8 83 17 13
2014 Other services to the public 87 7 0 0 6 0 0 94 6 15
2014 None of the above 74 14 7 3 2 0 0 89 5 62

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 36 36 12 8 8 0 0 72 16 27
2019 Science and technology 27 23 28 21 0 0 0 51 21 11
2019 Administration and operations 27 24 26 5 6 10 3 58 12 46
2019 Human resources 47 33 7 0 7 0 7 86 7 15
2019 Financial management 34 38 10 19 0 0 0 71 19 11
2019 Information technology 40 40 10 3 0 3 3 86 4 34
2019 Evaluation 0 42 7 0 34 18 0 51 41 11
2019 Policy 32 5 17 8 22 13 3 44 36 24
2019 Project management 31 26 11 4 6 11 10 73 13 54
2019 None of the above 25 23 20 4 8 12 8 60 15 27
2018 Client contact centre 19 52 15 0 0 5 9 82 0 16
2018 Communications or public affairs 36 28 13 14 5 3 0 67 20 39
2018 Administration and operations 19 39 18 5 7 7 5 66 13 51
2018 Human resources 26 15 25 21 0 7 7 48 24 19
2018 Financial management 17 31 11 17 11 7 7 55 32 20
2018 Information technology 40 22 9 13 3 5 8 72 18 26
2018 Evaluation 21 50 8 8 13 0 0 71 21 10
2018 Data sciences 17 27 17 6 6 27 0 60 17 12
2018 Policy 24 36 26 2 8 4 0 62 11 31
2018 Project management 31 23 17 5 8 8 7 64 16 54
2018 None of the above 19 50 10 0 3 9 9 84 4 25
2017 Client contact centre 18 65 8 0 8 0 0 83 8 10
2017 Communications or public affairs 45 28 14 10 3 0 0 73 13 29
2017 Science and technology 21 30 14 14 8 0 14 59 25 14
2017 Administration and operations 36 37 12 7 7 2 0 74 14 58
2017 Human resources 18 38 25 19 0 0 0 56 19 16
2017 Financial management 42 27 4 13 4 5 4 76 19 21
2017 Information technology 46 31 12 8 4 0 0 77 11 26
2017 Policy 26 48 5 11 0 6 5 83 12 19
2017 Project management 47 36 13 0 2 2 0 84 2 51
2017 None of the above 41 16 11 8 16 6 3 62 26 35
2014 Communications or public affairs 39 19 19 12 12 0 0 58 23 26
2014 Science and technology 31 46 8 3 8 3 3 81 11 35
2014 Administration and operations 32 30 10 11 8 4 5 69 21 92
2014 Human resources 13 40 20 13 13 0 0 53 27 15
2014 Financial management 41 36 24 0 0 0 0 76 0 17
2014 Information management 60 20 0 10 10 0 0 80 20 10
2014 Information technology 55 18 19 0 4 0 4 76 4 25
2014 Evaluation 8 23 15 15 15 23 0 40 40 13
2014 Other services to the public 53 27 13 6 0 0 0 80 6 15
2014 None of the above 39 21 16 13 2 6 3 66 16 62

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 36 52 4 8 0 0 0 88 8 27
2019 Science and technology 51 17 11 11 11 0 0 68 21 11
2019 Administration and operations 46 26 14 11 3 0 0 72 14 46
2019 Human resources 67 27 0 0 7 0 0 93 7 15
2019 Financial management 43 38 19 0 0 0 0 81 0 11
2019 Information technology 62 27 2 10 0 0 0 88 10 34
2019 Evaluation 25 29 18 0 22 7 0 57 24 11
2019 Policy 50 11 5 22 13 0 0 60 35 24
2019 Project management 44 35 8 6 5 2 0 80 11 54
2019 None of the above 59 23 4 8 6 0 0 82 14 27
2018 Client contact centre 62 38 0 0 0 0 0 100 0 16
2018 Communications or public affairs 43 35 9 13 0 0 0 78 13 39
2018 Administration and operations 38 32 9 9 9 0 3 72 19 50
2018 Human resources 41 32 10 13 4 0 0 73 17 19
2018 Financial management 49 19 4 14 15 0 0 67 29 19
2018 Information technology 64 20 8 6 3 0 0 83 9 26
2018 Evaluation 50 36 0 0 13 0 0 87 13 10
2018 Data sciences 49 33 12 6 0 0 0 82 6 12
2018 Policy 54 15 10 13 8 0 0 69 21 31
2018 Project management 52 27 7 10 2 2 0 80 12 54
2018 None of the above 44 26 15 10 0 6 0 74 10 25
2017 Client contact centre 43 25 32 0 0 0 0 68 0 10
2017 Communications or public affairs 62 24 14 0 0 0 0 86 0 29
2017 Science and technology 58 14 14 7 8 0 0 72 14 14
2017 Administration and operations 40 28 14 12 5 2 0 69 17 58
2017 Human resources 18 57 0 24 0 0 0 76 24 16
2017 Financial management 37 45 4 4 9 0 0 83 13 21
2017 Information technology 62 27 4 0 8 0 0 89 8 26
2017 Policy 42 43 5 5 0 5 0 89 5 19
2017 Project management 55 35 6 4 0 0 0 90 4 51
2017 None of the above 54 27 5 5 8 0 0 81 13 35
2014 Communications or public affairs 46 34 4 16 0 0 0 80 16 26
2014 Science and technology 57 27 11 0 5 0 0 84 5 35
2014 Administration and operations 42 35 11 7 3 2 0 79 10 92
2014 Human resources 34 33 13 0 20 0 0 66 20 15
2014 Financial management 47 41 6 6 0 0 0 88 6 17
2014 Information management 50 30 10 0 10 0 0 80 10 10
2014 Information technology 66 15 4 7 8 0 0 81 15 25
2014 Evaluation 54 23 0 8 15 0 0 77 23 13
2014 Other services to the public 60 27 0 7 6 0 0 87 13 15
2014 None of the above 50 29 8 5 2 5 2 84 7 62

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 55 38 0 4 4 0 0 92 8 27
2019 Science and technology 51 39 11 0 0 0 0 89 0 11
2019 Administration and operations 53 35 3 8 1 0 0 88 10 46
2019 Human resources 67 20 0 13 0 0 0 87 13 15
2019 Financial management 44 18 29 10 0 0 0 62 10 11
2019 Information technology 47 48 0 3 2 0 0 95 5 33
2019 Evaluation 18 49 0 11 22 0 0 66 34 11
2019 Policy 58 38 0 5 0 0 0 95 5 24
2019 Project management 54 42 0 2 1 0 0 97 3 54
2019 None of the above 63 25 8 0 4 0 0 88 4 27
2018 Client contact centre 61 34 5 0 0 0 0 95 0 16
2018 Communications or public affairs 47 39 9 6 0 0 0 86 6 39
2018 Administration and operations 45 37 5 11 1 0 1 83 12 51
2018 Human resources 45 24 20 4 0 0 7 75 4 19
2018 Financial management 40 45 7 4 4 0 0 85 7 20
2018 Information technology 61 28 8 3 0 0 0 89 3 26
2018 Evaluation 44 35 8 0 13 0 0 79 13 10
2018 Data sciences 61 39 0 0 0 0 0 100 0 12
2018 Policy 62 38 0 0 0 0 0 100 0 31
2018 Project management 53 41 4 2 0 0 0 94 2 53
2018 None of the above 67 12 21 0 0 0 0 79 0 25
2017 Client contact centre 43 49 0 8 0 0 0 92 8 10
2017 Communications or public affairs 50 46 3 0 0 0 0 97 0 28
2017 Science and technology 43 43 14 0 0 0 0 86 0 14
2017 Administration and operations 49 43 2 3 3 0 0 92 7 58
2017 Human resources 43 51 6 0 0 0 0 94 0 16
2017 Financial management 65 22 9 4 0 0 0 87 4 21
2017 Information technology 58 35 4 0 4 0 0 92 4 26
2017 Policy 75 25 0 0 0 0 0 100 0 19
2017 Project management 67 27 4 2 0 0 0 94 2 51
2017 None of the above 63 19 11 3 5 0 0 81 8 35
2014 Communications or public affairs 35 50 0 16 0 0 0 84 16 26
2014 Science and technology 62 33 5 0 0 0 0 95 0 35
2014 Administration and operations 51 35 5 9 0 0 0 86 9 92
2014 Human resources 47 33 0 7 13 0 0 80 20 15
2014 Financial management 59 35 0 6 0 0 0 94 6 17
2014 Information management 40 50 0 10 0 0 0 90 10 10
2014 Information technology 62 30 8 0 0 0 0 92 0 25
2014 Evaluation 38 54 0 8 0 0 0 92 8 13
2014 Other services to the public 60 26 7 7 0 0 0 87 7 15
2014 None of the above 61 34 3 2 0 0 0 95 2 62

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 44 40 4 8 0 4 0 88 8 27
2019 Science and technology 27 41 21 11 0 0 0 68 11 11
2019 Administration and operations 48 35 7 7 3 0 0 83 10 46
2019 Human resources 53 20 7 6 7 7 0 79 14 15
2019 Financial management 43 19 19 19 0 0 0 62 19 11
2019 Information technology 44 46 2 5 3 0 0 90 9 34
2019 Evaluation 24 47 18 0 11 0 0 71 11 11
2019 Policy 53 38 5 0 5 0 0 90 5 24
2019 Project management 42 44 12 2 0 0 0 86 2 55
2019 None of the above 41 33 20 0 6 0 0 73 6 27
2018 Client contact centre 58 24 18 0 0 0 0 82 0 16
2018 Communications or public affairs 50 39 7 4 0 0 0 89 4 39
2018 Administration and operations 32 40 18 8 1 0 0 73 10 51
2018 Human resources 44 35 10 7 4 0 0 79 10 19
2018 Financial management 38 48 7 0 7 0 0 85 7 20
2018 Information technology 56 28 11 0 3 3 0 86 3 26
2018 Evaluation 50 13 23 13 0 0 0 64 13 10
2018 Data sciences 65 23 6 6 0 0 0 88 6 12
2018 Policy 47 39 11 2 0 0 0 87 2 30
2018 Project management 57 31 10 2 0 0 0 88 2 54
2018 None of the above 40 44 6 9 0 0 0 85 9 25
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 52 40 4 0 0 0 4 96 0 27
2019 Science and technology 40 39 21 0 0 0 0 79 0 11
2019 Administration and operations 42 36 17 3 0 0 3 80 3 46
2019 Human resources 67 20 7 6 0 0 0 87 6 15
2019 Financial management 52 29 19 0 0 0 0 81 0 11
2019 Information technology 61 29 2 2 2 0 3 94 4 34
2019 Evaluation 36 29 0 11 18 0 7 69 31 11
2019 Policy 38 37 17 0 8 0 0 75 8 24
2019 Project management 56 26 14 0 4 0 0 82 4 55
2019 None of the above 53 27 4 4 4 0 8 87 9 27

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Communications or public affairs 37 40 8 4 8 0 4 80 12 27
2019 Science and technology 34 38 17 11 0 0 0 72 11 11
2019 Administrati