2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 30 0 4 0 0 0 96 4 23
2019 Federal regulators 47 41 0 4 8 0 0 88 12 25
2019 Communications or public affairs 51 43 2 4 0 0 0 94 4 98
2019 Access to information and privacy 70 30 0 0 0 0 0 100 0 27
2019 Security 50 38 3 6 0 0 3 90 6 32
2019 Legal services 32 35 11 16 5 0 0 68 22 19
2019 Administration and operations 52 40 1 5 2 0 0 92 7 190
2019 Human resources 38 41 4 13 4 0 0 80 16 279
2019 Financial management 47 37 3 11 2 0 0 84 13 164
2019 Procurement 54 38 0 4 4 0 0 92 8 26
2019 Real property 55 41 0 4 0 0 0 96 4 24
2019 Information management 56 36 0 8 0 0 0 92 8 25
2019 Information technology 45 40 3 11 2 0 0 84 13 171
2019 Internal audit 34 51 10 4 0 0 0 86 4 49
2019 Evaluation 61 34 0 6 0 0 0 94 6 18
2019 Data sciences 33 36 5 15 10 0 0 70 25 39
2019 Policy 45 41 3 10 1 0 0 86 11 350
2019 Project management 38 53 2 4 4 0 0 91 7 55
2019 Other services to the public 63 28 0 4 0 5 0 95 5 22
2019 None of the above 44 39 6 6 5 0 0 83 11 104
2017 Client contact centre 42 48 0 10 0 0 0 90 10 22
2017 Federal regulators 21 30 7 28 14 0 0 51 42 14
2017 Communications or public affairs 32 46 4 10 7 0 0 78 18 73
2017 Access to information and privacy 11 40 16 27 5 0 0 51 32 18
2017 Security 36 37 18 5 5 0 0 73 9 22
2017 Legal services 0 59 24 0 16 0 0 59 16 12
2017 Administration and operations 40 45 4 9 2 0 0 85 11 193
2017 Human resources 36 41 5 13 6 0 0 77 18 212
2017 Financial management 43 41 4 9 4 0 0 84 12 163
2017 Procurement 47 33 6 14 0 0 0 80 14 14
2017 Real property 30 49 14 0 6 0 0 79 6 16
2017 Information management 26 38 9 22 6 0 0 64 28 35
2017 Information technology 33 48 5 9 4 0 0 81 14 125
2017 Internal audit 63 23 6 8 0 0 0 86 8 36
2017 Evaluation 23 37 16 9 15 0 0 60 24 12
2017 Data sciences 30 45 4 15 7 0 0 74 22 27
2017 Policy 34 47 3 12 4 0 0 81 15 285
2017 Project management 35 45 3 16 0 0 0 81 16 66
2017 None of the above 29 49 4 17 2 0 0 77 19 109
2014 Client contact centre 37 55 0 0 9 0 0 91 9 11
2014 Federal regulators 32 50 0 14 5 0 0 82 18 22
2014 Communications or public affairs 30 53 2 11 4 0 0 83 15 81
2014 Access to information and privacy 28 15 20 22 16 0 0 43 38 19
2014 Security 29 59 6 6 0 0 0 89 6 35
2014 Legal services 34 45 16 5 0 0 0 79 5 18
2014 Administration and operations 41 45 4 8 2 0 0 86 10 214
2014 Human resources 40 43 5 10 3 0 0 83 12 262
2014 Financial management 37 47 5 9 3 0 0 84 12 194
2014 Procurement 28 46 7 15 4 0 0 74 19 28
2014 Real property 40 34 7 14 6 0 0 74 19 15
2014 Information management 25 60 5 6 3 0 0 85 10 63
2014 Information technology 26 44 8 16 6 0 0 70 22 114
2014 Internal audit 43 49 0 2 5 0 0 93 7 39
2014 Evaluation 42 26 10 21 0 0 0 68 21 19
2014 Other services to the public 50 29 0 14 7 0 0 80 20 14
2014 None of the above 28 51 5 14 2 0 0 79 16 241

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 18 9 17 4 0 0 70 22 23
2019 Federal regulators 76 12 0 8 4 0 0 88 12 25
2019 Communications or public affairs 74 18 1 5 2 0 0 92 7 96
2019 Access to information and privacy 74 11 4 4 7 0 0 85 11 27
2019 Security 81 13 3 0 0 0 3 97 0 32
2019 Legal services 79 11 5 5 0 0 0 89 5 19
2019 Administration and operations 75 19 2 3 0 0 1 95 3 190
2019 Human resources 63 22 4 8 3 0 0 85 11 280
2019 Financial management 59 27 7 6 1 0 0 85 8 164
2019 Procurement 66 19 8 0 4 0 4 88 4 26
2019 Real property 71 21 0 4 4 0 0 92 8 24
2019 Information management 72 16 8 0 4 0 0 88 4 25
2019 Information technology 70 16 5 6 2 0 1 87 8 171
2019 Internal audit 71 17 0 8 4 0 0 88 12 49
2019 Evaluation 78 17 0 6 0 0 0 94 6 18
2019 Data sciences 67 18 8 5 3 0 0 85 8 39
2019 Policy 73 17 4 4 2 0 0 90 6 350
2019 Project management 69 20 0 6 6 0 0 89 11 55
2019 Other services to the public 82 9 5 4 0 0 0 91 4 22
2019 None of the above 70 20 5 4 1 0 0 90 5 105
2017 Client contact centre 35 43 4 13 4 0 0 78 17 22
2017 Federal regulators 78 22 0 0 0 0 0 100 0 14
2017 Communications or public affairs 65 27 1 3 4 0 0 92 7 72
2017 Access to information and privacy 40 44 0 11 5 0 0 84 16 18
2017 Security 68 19 9 5 0 0 0 86 5 22
2017 Legal services 26 57 9 9 0 0 0 83 9 12
2017 Administration and operations 62 25 6 5 2 0 0 87 7 193
2017 Human resources 58 17 5 16 4 0 0 75 20 212
2017 Financial management 62 17 8 8 5 0 0 78 14 163
2017 Procurement 79 14 8 0 0 0 0 92 0 14
2017 Real property 74 12 7 6 0 0 0 86 6 16
2017 Information management 63 14 11 12 0 0 0 77 12 35
2017 Information technology 65 17 7 11 0 0 0 82 11 124
2017 Internal audit 68 13 5 3 11 0 0 81 14 36
2017 Evaluation 52 17 31 0 0 0 0 69 0 12
2017 Data sciences 74 15 4 4 4 0 0 89 7 27
2017 Policy 74 11 5 5 4 0 1 86 9 283
2017 Project management 64 15 3 10 7 0 0 79 17 66
2017 None of the above 59 24 6 7 3 0 0 84 10 109
2014 Client contact centre 54 19 18 0 9 0 0 73 9 11
2014 Federal regulators 68 23 0 9 0 0 0 91 9 22
2014 Communications or public affairs 59 25 4 10 2 0 0 84 12 81
2014 Access to information and privacy 42 21 22 0 16 0 0 63 16 19
2014 Security 60 19 9 12 0 0 0 79 12 35
2014 Legal services 62 16 11 6 6 0 0 78 11 18
2014 Administration and operations 56 30 7 5 2 0 0 86 7 214
2014 Human resources 58 23 7 8 3 0 0 81 12 262
2014 Financial management 65 18 7 6 5 0 0 82 10 194
2014 Procurement 86 7 3 3 0 0 0 93 3 28
2014 Real property 67 26 0 0 7 0 0 93 7 15
2014 Information management 61 25 3 8 2 0 0 87 10 63
2014 Information technology 59 24 5 8 4 0 0 83 11 113
2014 Internal audit 61 23 2 10 3 0 0 85 13 39
2014 Evaluation 58 27 10 0 5 0 0 84 5 19
2014 Other services to the public 70 14 7 9 0 0 0 84 9 14
2014 None of the above 65 19 5 7 3 0 0 85 10 241

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 17 13 4 0 0 0 83 4 23
2019 Federal regulators 44 28 8 12 8 0 0 72 20 25
2019 Communications or public affairs 57 32 3 7 1 0 0 89 8 97
2019 Access to information and privacy 69 23 0 4 4 0 0 92 8 27
2019 Security 47 19 6 13 12 0 3 68 26 32
2019 Legal services 32 27 16 11 15 0 0 58 26 19
2019 Administration and operations 56 30 4 7 3 0 0 86 10 190
2019 Human resources 40 30 5 15 10 0 0 70 25 280
2019 Financial management 47 34 1 12 6 0 0 81 18 163
2019 Procurement 35 34 11 12 8 0 0 69 20 26
2019 Real property 59 24 9 4 4 0 0 83 8 24
2019 Information management 52 36 4 0 8 0 0 88 8 25
2019 Information technology 39 35 8 8 9 0 0 75 17 171
2019 Internal audit 42 40 4 12 2 0 0 82 14 49
2019 Evaluation 61 22 6 11 0 0 0 83 11 18
2019 Data sciences 33 28 13 18 8 0 0 62 26 39
2019 Policy 39 36 6 11 7 0 0 75 18 349
2019 Project management 44 21 7 16 11 0 0 65 28 55
2019 Other services to the public 45 36 14 4 0 0 0 82 4 22
2019 None of the above 47 31 5 12 6 0 0 78 18 104
2017 Client contact centre 38 39 5 14 4 0 0 77 18 22
2017 Federal regulators 28 28 0 23 21 0 0 56 44 14
2017 Communications or public affairs 40 36 4 17 3 0 0 76 20 73
2017 Access to information and privacy 25 42 5 21 5 0 0 68 27 18
2017 Security 54 28 9 5 5 0 0 81 9 22
2017 Legal services 26 33 8 17 17 0 0 59 33 12
2017 Administration and operations 51 35 7 6 2 0 0 86 8 192
2017 Human resources 45 31 6 12 6 0 0 77 18 212
2017 Financial management 42 31 8 10 9 0 0 72 20 163
2017 Procurement 38 50 6 0 6 0 0 88 6 14
2017 Real property 56 7 13 18 6 0 0 63 25 16
2017 Information management 43 38 8 8 3 0 0 81 11 35
2017 Information technology 46 31 6 9 7 0 0 77 17 124
2017 Internal audit 50 27 5 13 5 0 0 77 18 36
2017 Evaluation 60 24 8 0 8 0 0 84 8 12
2017 Data sciences 45 30 7 18 0 0 0 75 18 27
2017 Policy 44 32 3 13 8 0 0 76 21 284
2017 Project management 35 40 10 10 5 0 0 75 15 66
2017 None of the above 36 32 11 12 8 1 0 69 20 108
2014 Client contact centre 35 39 9 9 9 0 0 74 17 11
2014 Federal regulators 50 36 4 9 0 0 0 86 9 22
2014 Communications or public affairs 43 31 11 10 5 0 0 74 15 80
2014 Access to information and privacy 28 30 0 26 16 0 0 58 42 19
2014 Security 37 31 17 12 3 0 0 69 14 35
2014 Legal services 61 16 12 6 5 0 0 77 11 18
2014 Administration and operations 42 38 6 11 3 0 0 80 14 213
2014 Human resources 52 33 4 8 3 0 0 85 11 262
2014 Financial management 43 39 7 7 4 0 0 82 11 194
2014 Procurement 43 36 0 10 11 0 0 79 21 28
2014 Real property 34 40 7 7 6 0 7 79 14 15
2014 Information management 43 41 6 6 3 0 0 84 10 63
2014 Information technology 33 42 6 13 6 0 0 75 19 114
2014 Internal audit 46 36 5 8 5 0 0 82 13 39
2014 Evaluation 53 26 0 11 10 0 0 79 21 19
2014 Other services to the public 65 21 7 0 0 7 0 93 0 14
2014 None of the above 35 35 11 15 4 0 0 70 19 241

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 35 17 13 4 0 0 65 17 23
2019 Federal regulators 28 48 4 8 12 0 0 76 20 25
2019 Communications or public affairs 39 39 12 9 1 0 0 77 10 96
2019 Access to information and privacy 46 32 15 8 0 0 0 78 8 27
2019 Security 22 53 6 13 0 3 3 80 14 32
2019 Legal services 32 31 11 16 10 0 0 63 26 19
2019 Administration and operations 38 41 9 6 5 0 1 80 12 191
2019 Human resources 37 30 11 11 7 0 2 69 19 281
2019 Financial management 33 47 7 10 3 0 0 80 13 163
2019 Procurement 39 26 8 19 8 0 0 65 27 26
2019 Real property 40 52 5 0 0 0 4 95 0 23
2019 Information management 37 32 19 12 0 0 0 69 12 25
2019 Information technology 25 41 13 14 6 1 1 67 20 170
2019 Internal audit 46 33 12 6 0 0 2 81 6 48
2019 Evaluation 44 33 6 17 0 0 0 77 17 18
2019 Data sciences 19 50 8 16 3 3 3 73 19 38
2019 Policy 26 42 16 11 2 1 2 70 13 346
2019 Project management 26 37 10 19 7 0 2 64 26 54
2019 Other services to the public 37 41 13 9 0 0 0 77 9 22
2019 None of the above 31 36 14 13 4 1 2 69 17 104
2018 Client contact centre 22 31 26 15 7 0 0 52 22 19
2018 Federal regulators 42 50 8 0 0 0 0 92 0 12
2018 Communications or public affairs 26 52 8 8 4 2 0 80 12 74
2018 Access to information and privacy 23 33 21 17 6 0 0 57 23 17
2018 Security 0 88 0 12 0 0 0 88 12 15
2018 Legal services 29 71 0 0 0 0 0 100 0 11
2018 Administration and operations 27 43 16 9 4 0 1 71 13 153
2018 Human resources 27 42 12 15 4 0 1 69 19 216
2018 Financial management 29 38 14 13 5 0 0 67 19 142
2018 Procurement 7 43 6 25 6 6 6 57 36 16
2018 Real property 27 34 16 12 6 0 4 64 19 18
2018 Information management 24 43 8 9 13 0 4 69 23 22
2018 Information technology 21 41 16 17 3 1 1 63 21 104
2018 Internal audit 54 35 3 8 0 0 0 89 8 37
2018 Evaluation 46 43 0 0 6 0 6 94 6 17
2018 Data sciences 34 56 5 5 0 0 0 90 5 19
2018 Policy 24 45 11 14 4 1 1 71 18 314
2018 Project management 35 32 8 18 4 3 0 69 23 47
2018 None of the above 27 41 18 6 6 0 2 69 13 92
2017 Client contact centre 22 42 17 19 0 0 0 65 19 22
2017 Federal regulators 43 28 0 23 7 0 0 70 30 14
2017 Communications or public affairs 35 37 9 11 8 0 0 72 19 73
2017 Access to information and privacy 20 37 16 11 10 5 0 60 23 18
2017 Security 22 32 13 19 14 0 0 54 33 22
2017 Legal services 0 33 0 51 17 0 0 33 67 12
2017 Administration and operations 36 44 10 9 2 0 1 80 10 193
2017 Human resources 27 45 9 15 3 0 2 73 18 212
2017 Financial management 40 38 11 8 3 0 0 78 11 163
2017 Procurement 27 28 15 25 6 0 0 54 31 14
2017 Real property 42 51 7 0 0 0 0 93 0 16
2017 Information management 8 49 9 19 14 0 0 58 34 35
2017 Information technology 24 39 13 14 9 2 0 64 23 125
2017 Internal audit 49 32 8 5 3 0 3 83 8 36
2017 Evaluation 40 38 7 15 0 0 0 77 15 12
2017 Data sciences 7 50 20 11 4 4 4 62 16 26
2017 Policy 25 40 13 15 5 0 1 65 21 284
2017 Project management 18 40 22 10 9 0 1 58 19 66
2017 None of the above 26 34 20 14 4 1 1 61 18 109
2014 Client contact centre 28 45 9 18 0 0 0 73 18 11
2014 Federal regulators 55 27 14 4 0 0 0 82 4 22
2014 Communications or public affairs 35 36 18 8 4 0 0 70 11 80
2014 Access to information and privacy 33 31 6 5 26 0 0 63 31 19
2014 Security 32 28 9 19 11 0 0 61 31 35
2014 Legal services 34 32 23 5 6 0 0 66 11 18
2014 Administration and operations 32 37 11 14 5 0 0 70 19 213
2014 Human resources 37 35 12 9 4 0 2 74 13 261
2014 Financial management 36 39 11 12 2 0 0 75 15 194
2014 Procurement 29 34 11 22 3 0 0 63 26 27
2014 Real property 28 27 13 20 12 0 0 54 33 15
2014 Information management 35 25 19 14 2 0 5 63 16 63
2014 Information technology 17 43 15 15 10 0 0 60 24 114
2014 Internal audit 58 32 5 5 0 0 0 90 5 39
2014 Evaluation 26 42 21 5 5 0 0 68 10 19
2014 Other services to the public 23 50 14 14 0 0 0 72 14 14
2014 None of the above 29 36 14 15 5 0 1 65 20 241

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 70 22 4 4 0 0 0 91 4 23
2019 Federal regulators 71 21 4 4 0 0 0 92 4 24
2019 Communications or public affairs 56 37 5 1 0 1 0 94 1 96
2019 Access to information and privacy 66 34 0 0 0 0 0 100 0 27
2019 Security 57 32 3 3 0 0 6 94 3 32
2019 Legal services 47 32 10 11 0 0 0 79 11 19
2019 Administration and operations 60 27 6 5 2 0 0 87 7 186
2019 Human resources 49 32 8 6 4 1 0 83 10 278
2019 Financial management 49 37 8 2 3 1 0 88 4 162
2019 Procurement 40 24 16 20 0 0 0 64 20 25
2019 Real property 70 30 0 0 0 0 0 100 0 23
2019 Information management 76 24 0 0 0 0 0 100 0 25
2019 Information technology 51 36 5 5 2 0 1 88 7 170
2019 Internal audit 55 31 6 6 0 2 0 88 6 49
2019 Evaluation 67 22 6 6 0 0 0 89 6 18
2019 Data sciences 51 38 3 5 3 0 0 89 8 37
2019 Policy 53 33 7 4 2 1 0 87 6 348
2019 Project management 53 34 5 5 0 2 0 89 6 55
2019 Other services to the public 41 41 9 4 0 5 0 86 5 22
2019 None of the above 59 27 8 5 1 0 1 87 6 105
2017 Client contact centre 31 60 4 5 0 0 0 91 5 22
2017 Federal regulators 28 50 15 7 0 0 0 78 7 14
2017 Communications or public affairs 62 30 4 4 0 0 0 92 4 73
2017 Access to information and privacy 46 33 21 0 0 0 0 79 0 18
2017 Security 47 43 10 0 0 0 0 90 0 21
2017 Legal services 33 33 26 8 0 0 0 66 8 12
2017 Administration and operations 52 38 6 4 1 0 0 90 5 190
2017 Human resources 49 36 7 6 1 1 1 86 7 211
2017 Financial management 59 29 7 5 1 0 0 88 5 162
2017 Procurement 62 25 14 0 0 0 0 86 0 14
2017 Real property 63 37 0 0 0 0 0 100 0 16
2017 Information management 34 41 8 11 3 0 3 77 14 35
2017 Information technology 49 34 8 4 5 0 0 83 9 125
2017 Internal audit 68 13 11 8 0 0 0 81 8 36
2017 Evaluation 53 39 8 0 0 0 0 92 0 12
2017 Data sciences 37 48 7 0 4 0 4 89 4 27
2017 Policy 55 28 10 6 1 0 0 83 7 284
2017 Project management 57 27 8 6 0 0 1 85 6 66
2017 None of the above 52 34 8 4 1 2 0 87 5 109
2014 Client contact centre 55 28 9 0 9 0 0 83 9 11
2014 Federal regulators 50 50 0 0 0 0 0 100 0 22
2014 Communications or public affairs 50 31 14 5 0 0 0 81 5 81
2014 Access to information and privacy 34 16 24 15 11 0 0 49 26 19
2014 Security 46 42 9 3 0 0 0 88 3 35
2014 Legal services 34 38 23 6 0 0 0 72 6 18
2014 Administration and operations 49 34 9 6 1 1 0 84 7 214
2014 Human resources 55 33 6 4 2 0 0 88 5 262
2014 Financial management 53 33 5 6 2 0 1 87 8 194
2014 Procurement 40 40 10 7 3 0 0 80 10 28
2014 Real property 47 40 0 7 6 0 0 87 13 15
2014 Information management 42 39 12 2 5 0 0 81 7 63
2014 Information technology 37 42 12 6 3 1 0 80 9 114
2014 Internal audit 49 36 0 8 8 0 0 84 16 39
2014 Evaluation 58 26 0 11 5 0 0 84 16 19
2014 Other services to the public 57 35 0 9 0 0 0 91 9 14
2014 None of the above 43 39 8 7 2 0 1 83 9 241

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 30 13 4 9 0 0 74 13 23
2019 Federal regulators 60 17 15 4 4 0 0 77 8 25
2019 Communications or public affairs 64 25 4 3 3 0 0 90 6 96
2019 Access to information and privacy 61 24 8 7 0 0 0 85 7 26
2019 Security 56 22 6 13 0 0 3 80 13 32
2019 Legal services 59 26 5 10 0 0 0 85 10 19
2019 Administration and operations 58 25 6 5 5 0 1 84 10 190
2019 Human resources 48 28 8 8 8 0 1 77 15 277
2019 Financial management 42 39 8 6 4 0 0 81 11 163
2019 Procurement 44 32 8 8 8 0 0 76 16 25
2019 Real property 71 29 0 0 0 0 0 100 0 24
2019 Information management 45 40 12 4 0 0 0 84 4 25
2019 Information technology 48 33 6 11 2 0 1 81 13 170
2019 Internal audit 53 29 2 16 0 0 0 81 16 49
2019 Evaluation 72 22 6 0 0 0 0 94 0 18
2019 Data sciences 49 31 5 13 0 2 0 82 13 39
2019 Policy 48 27 10 13 3 0 0 75 15 351
2019 Project management 51 37 2 5 5 0 0 87 11 55
2019 Other services to the public 47 35 4 9 0 5 0 86 10 22
2019 None of the above 53 29 6 5 6 0 0 82 12 105
2018 Client contact centre 48 25 15 0 12 0 0 73 12 19
2018 Federal regulators 50 25 0 26 0 0 0 74 26 12
2018 Communications or public affairs 54 30 5 7 1 0 2 86 9 74
2018 Access to information and privacy 63 24 0 0 13 0 0 87 13 17
2018 Security 55 27 11 8 0 0 0 81 8 15
2018 Legal services 55 34 11 0 0 0 0 89 0 11
2018 Administration and operations 42 37 9 8 4 0 0 79 12 153
2018 Human resources 57 22 5 9 6 1 0 80 15 217
2018 Financial management 45 32 10 9 3 0 0 77 13 141
2018 Procurement 32 43 12 6 6 0 0 75 13 16
2018 Real property 51 38 11 0 0 0 0 89 0 18
2018 Information management 55 23 9 5 9 0 0 78 13 22
2018 Information technology 39 32 12 8 7 0 2 72 15 104
2018 Internal audit 54 27 14 5 0 0 0 81 5 37
2018 Evaluation 59 29 6 0 6 0 0 88 6 17
2018 Data sciences 44 51 0 0 5 0 0 95 5 19
2018 Policy 42 38 8 8 3 0 0 80 12 316
2018 Project management 59 20 7 8 6 0 0 79 14 47
2018 None of the above 44 40 7 5 3 0 0 84 9 92
2017 Client contact centre 29 44 22 0 4 0 0 73 4 22
2017 Federal regulators 35 35 16 0 14 0 0 70 14 14
2017 Communications or public affairs 54 28 8 8 1 0 0 83 9 73
2017 Access to information and privacy 58 16 0 16 10 0 0 74 26 18
2017 Security 48 24 5 15 9 0 0 71 24 21
2017 Legal services 37 27 9 18 9 0 0 64 27 11
2017 Administration and operations 52 28 10 4 6 1 0 81 9 190
2017 Human resources 45 32 8 8 7 0 0 77 15 212
2017 Financial management 46 37 8 7 2 0 0 83 9 162
2017 Procurement 62 25 0 6 8 0 0 86 14 14
2017 Real property 57 25 6 12 0 0 0 82 12 16
2017 Information management 40 37 12 6 3 0 3 79 9 35
2017 Information technology 50 31 5 9 2 3 0 83 12 125
2017 Internal audit 63 18 11 8 0 0 0 81 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 52 30 15 4 0 0 0 81 4 27
2017 Policy 43 28 10 11 7 1 1 72 17 285
2017 Project management 43 36 9 10 3 0 0 78 13 66
2017 None of the above 44 28 11 12 5 0 0 72 17 109
2014 Client contact centre 54 37 9 0 0 0 0 91 0 11
2014 Federal regulators 41 45 4 9 0 0 0 86 9 22
2014 Communications or public affairs 44 32 16 5 2 1 0 77 8 81
2014 Access to information and privacy 44 5 26 6 16 5 0 51 23 19
2014 Security 34 34 20 6 6 0 0 68 12 35
2014 Legal services 50 11 18 11 6 0 6 64 18 18
2014 Administration and operations 44 34 8 9 5 0 0 78 14 213
2014 Human resources 48 35 8 8 1 0 0 83 9 262
2014 Financial management 40 35 8 10 5 1 1 76 15 192
2014 Procurement 42 25 22 7 3 0 0 67 11 28
2014 Real property 27 39 14 13 7 0 0 67 20 15
2014 Information management 34 41 11 9 2 0 3 78 11 63
2014 Information technology 39 32 8 16 4 0 0 72 20 114
2014 Internal audit 52 30 8 8 3 0 0 82 10 39
2014 Evaluation 47 21 16 6 10 0 0 68 16 19
2014 Other services to the public 49 28 14 9 0 0 0 78 9 14
2014 None of the above 37 31 11 14 6 0 1 69 21 241

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 30 4 13 4 0 0 78 17 23
2019 Federal regulators 53 35 4 4 4 0 0 88 8 25
2019 Communications or public affairs 46 38 7 7 1 0 0 84 8 97
2019 Access to information and privacy 53 33 14 0 0 0 0 86 0 27
2019 Security 48 42 7 0 0 0 3 93 0 31
2019 Legal services 48 20 32 0 0 0 0 68 0 19
2019 Administration and operations 50 31 6 10 4 0 0 81 14 190
2019 Human resources 39 38 8 10 6 0 0 76 15 279
2019 Financial management 33 45 15 4 4 0 0 77 8 164
2019 Procurement 42 42 8 4 4 0 0 85 8 26
2019 Real property 59 33 4 0 4 0 0 92 4 24
2019 Information management 25 52 4 12 8 0 0 77 20 25
2019 Information technology 49 34 4 10 4 0 0 83 13 170
2019 Internal audit 42 37 13 6 2 0 0 79 8 48
2019 Evaluation 66 17 6 12 0 0 0 82 12 17
2019 Data sciences 38 39 10 3 10 0 0 77 12 39
2019 Policy 43 41 9 6 0 0 0 84 7 350
2019 Project management 38 40 7 13 2 0 0 78 15 55
2019 Other services to the public 37 55 4 0 4 0 0 91 4 22
2019 None of the above 47 32 12 5 5 0 0 79 9 105
2018 Client contact centre 27 46 17 5 5 0 0 73 10 19
2018 Federal regulators 50 25 18 8 0 0 0 74 8 12
2018 Communications or public affairs 36 46 5 7 5 0 0 82 13 74
2018 Access to information and privacy 22 59 12 0 7 0 0 81 7 17
2018 Security 41 53 6 0 0 0 0 94 0 15
2018 Legal services 45 37 18 0 0 0 0 82 0 11
2018 Administration and operations 30 43 14 8 5 0 0 73 13 150
2018 Human resources 40 39 6 11 4 0 0 79 15 216
2018 Financial management 35 43 10 11 1 0 0 78 12 141
2018 Procurement 25 38 24 13 0 0 0 63 13 16
2018 Real property 44 50 0 0 6 0 0 94 6 18
2018 Information management 32 37 18 9 4 0 0 70 13 22
2018 Information technology 35 44 14 2 5 0 0 79 7 104
2018 Internal audit 44 30 18 6 3 0 0 74 9 37
2018 Evaluation 58 29 7 0 6 0 0 87 6 17
2018 Data sciences 60 35 0 5 0 0 0 95 5 19
2018 Policy 39 44 6 8 2 0 0 83 10 316
2018 Project management 41 43 9 8 0 0 0 83 8 47
2018 None of the above 38 43 8 4 8 0 0 81 11 90
2017 Client contact centre 26 60 4 10 0 0 0 86 10 22
2017 Federal regulators 28 72 0 0 0 0 0 100 0 14
2017 Communications or public affairs 31 44 14 7 5 0 0 74 12 73
2017 Access to information and privacy 52 32 5 0 11 0 0 84 11 18
2017 Security 41 45 5 5 5 0 0 86 9 22
2017 Legal services 34 24 17 17 8 0 0 58 25 12
2017 Administration and operations 27 48 12 10 4 0 0 75 14 193
2017 Human resources 32 45 11 9 3 0 0 77 12 212
2017 Financial management 36 50 5 5 4 0 0 86 9 160
2017 Procurement 26 59 15 0 0 0 0 85 0 14
2017 Real property 52 41 6 0 0 0 0 94 0 15
2017 Information management 26 44 6 11 14 0 0 70 25 35
2017 Information technology 36 45 5 10 4 0 0 81 14 125
2017 Internal audit 34 47 13 6 0 0 0 82 6 35
2017 Evaluation 61 31 0 8 0 0 0 92 8 12
2017 Data sciences 22 60 11 4 4 0 0 81 7 27
2017 Policy 40 41 8 7 3 0 0 82 10 285
2017 Project management 34 48 9 6 3 0 0 82 9 65
2017 None of the above 37 42 10 6 4 0 0 79 11 109
2014 Client contact centre 19 55 0 9 17 0 0 74 26 11
2014 Federal regulators 46 36 13 0 4 0 0 82 4 22
2014 Communications or public affairs 29 50 11 8 2 0 0 79 10 81
2014 Access to information and privacy 18 30 22 10 21 0 0 47 31 19
2014 Security 40 37 8 9 6 0 0 77 15 35
2014 Legal services 34 38 17 6 6 0 0 72 11 18
2014 Administration and operations 30 46 13 8 4 0 0 75 12 214
2014 Human resources 37 44 8 7 3 0 0 81 11 262
2014 Financial management 34 46 11 6 3 0 0 80 10 194
2014 Procurement 30 46 10 7 7 0 0 76 14 28
2014 Real property 20 67 7 7 0 0 0 87 7 15
2014 Information management 34 46 4 10 6 0 0 80 16 63
2014 Information technology 25 55 10 4 5 0 0 80 9 114
2014 Internal audit 43 52 5 0 0 0 0 95 0 39
2014 Evaluation 16 58 10 16 0 0 0 74 16 19
2014 Other services to the public 36 22 20 0 22 0 0 57 22 14
2014 None of the above 30 50 9 7 4 0 0 80 11 240

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 22 26 14 4 0 0 56 18 23
2019 Federal regulators 52 24 12 8 4 0 0 76 12 25
2019 Communications or public affairs 45 37 5 10 3 0 0 81 13 98
2019 Access to information and privacy 36 34 7 11 8 4 0 73 20 27
2019 Security 43 31 16 3 0 3 3 79 3 32
2019 Legal services 43 37 10 11 0 0 0 80 11 19
2019 Administration and operations 44 34 12 5 5 1 1 78 10 190
2019 Human resources 36 31 13 12 7 1 0 68 19 279
2019 Financial management 29 43 13 9 6 0 0 72 15 164
2019 Procurement 39 42 4 12 4 0 0 81 15 26
2019 Real property 50 38 4 8 0 0 0 88 8 24
2019 Information management 44 31 16 4 4 0 0 76 8 25
2019 Information technology 37 30 13 11 8 1 0 68 19 171
2019 Internal audit 47 28 12 10 0 0 2 77 10 49
2019 Evaluation 39 55 0 6 0 0 0 94 6 18
2019 Data sciences 34 34 8 19 3 3 0 70 22 38
2019 Policy 39 39 9 8 4 0 0 79 12 350
2019 Project management 25 44 14 9 7 0 0 69 17 55
2019 Other services to the public 47 31 9 4 9 0 0 78 13 22
2019 None of the above 41 34 12 9 4 0 1 76 12 104
2018 Client contact centre 27 41 10 15 7 0 0 68 22 19
2018 Federal regulators 57 25 9 8 0 0 0 82 8 12
2018 Communications or public affairs 39 31 17 9 4 0 0 70 13 73
2018 Access to information and privacy 24 35 20 6 14 0 0 59 20 16
2018 Security 42 26 27 6 0 0 0 68 6 15
2018 Legal services 38 42 0 20 0 0 0 80 20 11
2018 Administration and operations 33 33 18 10 5 1 0 67 15 152
2018 Human resources 34 37 10 9 8 1 0 72 18 215
2018 Financial management 27 33 19 12 9 0 0 59 21 141
2018 Procurement 32 37 12 6 13 0 0 69 19 16
2018 Real property 34 27 34 5 0 0 0 61 5 18
2018 Information management 41 32 9 14 4 0 0 73 18 22
2018 Information technology 28 39 15 9 8 1 0 67 18 103
2018 Internal audit 46 35 8 6 6 0 0 81 11 37
2018 Evaluation 63 31 0 0 6 0 0 94 6 17
2018 Data sciences 44 30 16 10 0 0 0 74 10 19
2018 Policy 37 37 9 10 7 1 0 75 17 317
2018 Project management 43 33 13 6 2 3 0 79 8 47
2018 None of the above 31 37 19 10 3 0 0 68 13 91
2017 Client contact centre 33 22 27 13 0 0 4 58 14 22
2017 Federal regulators 36 28 16 14 7 0 0 63 21 14
2017 Communications or public affairs 41 39 5 9 6 0 0 79 15 73
2017 Access to information and privacy 41 26 22 0 11 0 0 67 11 18
2017 Security 41 32 9 5 14 0 0 73 19 22
2017 Legal services 9 49 9 9 25 0 0 58 33 12
2017 Administration and operations 32 39 15 9 5 0 0 71 14 193
2017 Human resources 30 40 10 12 6 0 1 71 19 212
2017 Financial management 29 41 11 15 4 0 0 70 19 160
2017 Procurement 24 41 15 0 20 0 0 65 20 14
2017 Real property 37 51 0 12 0 0 0 88 12 16
2017 Information management 26 41 11 20 3 0 0 67 23 35
2017 Information technology 29 37 14 11 8 1 0 67 19 125
2017 Internal audit 43 30 16 3 8 0 0 73 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 19 37 15 22 7 0 0 55 30 27
2017 Policy 38 36 10 8 8 0 0 74 16 285
2017 Project management 26 43 9 15 6 0 0 70 21 65
2017 None of the above 40 31 9 13 7 0 0 71 20 109
2014 Client contact centre 28 29 9 26 9 0 0 57 35 11
2014 Federal regulators 55 27 4 4 9 0 0 82 14 22
2014 Communications or public affairs 27 41 12 18 2 0 0 68 20 81
2014 Access to information and privacy 17 42 15 0 26 0 0 59 26 19
2014 Security 31 29 23 8 9 0 0 60 17 35
2014 Legal services 34 27 17 11 11 0 0 60 22 18
2014 Administration and operations 33 34 14 13 5 0 0 68 19 214
2014 Human resources 30 37 14 13 6 0 0 66 19 262
2014 Financial management 33 31 14 14 8 0 0 64 22 194
2014 Procurement 29 26 0 24 20 0 0 56 44 28
2014 Real property 7 67 7 7 13 0 0 73 20 15
2014 Information management 33 25 26 11 5 0 0 58 16 63
2014 Information technology 28 38 17 10 8 0 0 66 18 114
2014 Internal audit 46 26 8 12 8 0 0 72 20 39
2014 Evaluation 37 42 16 5 0 0 0 79 5 19
2014 Other services to the public 44 34 0 7 15 0 0 78 22 14
2014 None of the above 32 33 15 13 7 1 0 65 20 240

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 53 4 4 9 0 4 82 13 23
2019 Federal regulators 32 40 8 12 8 0 0 72 20 25
2019 Communications or public affairs 28 46 9 11 5 0 0 75 16 98
2019 Access to information and privacy 45 29 7 15 4 0 0 74 19 27
2019 Security 44 25 16 10 3 0 3 71 13 32
2019 Legal services 39 39 16 6 0 0 0 78 6 18
2019 Administration and operations 34 42 11 9 3 1 0 76 12 188
2019 Human resources 34 36 7 16 6 0 0 71 23 279
2019 Financial management 34 39 10 12 5 0 0 73 17 163
2019 Procurement 31 46 4 15 4 0 0 77 19 26
2019 Real property 59 32 0 4 4 0 0 92 8 24
2019 Information management 41 40 8 12 0 0 0 80 12 25
2019 Information technology 26 40 9 16 8 0 0 66 25 170
2019 Internal audit 35 45 6 12 2 0 0 80 14 49
2019 Evaluation 44 22 11 22 0 0 0 67 22 18
2019 Data sciences 24 34 10 16 15 0 0 58 32 38
2019 Policy 35 40 10 11 4 0 0 75 15 350
2019 Project management 31 41 8 17 4 0 0 72 20 54
2019 Other services to the public 51 27 9 4 4 4 0 81 9 22
2019 None of the above 43 31 13 10 2 0 1 75 12 104
2018 Client contact centre 22 51 0 21 7 0 0 73 27 19
2018 Federal regulators 36 55 9 0 0 0 0 91 0 11
2018 Communications or public affairs 32 41 7 14 6 0 0 73 20 74
2018 Access to information and privacy 23 38 6 20 13 0 0 61 33 17
2018 Security 27 46 21 6 0 0 0 74 6 15
2018 Legal services 39 50 11 0 0 0 0 89 0 11
2018 Administration and operations 29 38 16 12 5 0 0 67 17 152
2018 Human resources 30 43 10 11 5 0 0 73 17 217
2018 Financial management 36 32 18 11 3 0 0 67 14 140
2018 Procurement 38 31 12 12 6 0 0 69 19 16
2018 Real property 27 38 11 18 6 0 0 65 24 18
2018 Information management 32 42 9 13 5 0 0 73 18 22
2018 Information technology 26 37 14 14 9 0 0 63 23 103
2018 Internal audit 40 45 6 3 6 0 0 86 8 37
2018 Evaluation 39 37 13 6 6 0 0 76 12 17
2018 Data sciences 44 40 11 5 0 0 0 84 5 19
2018 Policy 29 43 14 8 6 0 0 73 14 315
2018 Project management 33 31 17 17 2 0 0 64 19 47
2018 None of the above 28 36 15 13 9 0 0 64 21 92
2017 Client contact centre 30 43 18 9 0 0 0 73 9 22
2017 Federal regulators 43 43 7 7 0 0 0 86 7 14
2017 Communications or public affairs 28 38 17 11 5 0 0 66 17 73
2017 Access to information and privacy 36 42 11 0 11 0 0 78 11 18
2017 Security 36 32 14 10 9 0 0 68 19 22
2017 Legal services 25 25 17 17 16 0 0 50 33 12
2017 Administration and operations 31 45 11 9 4 0 0 76 13 192
2017 Human resources 28 38 14 12 8 0 0 66 20 212
2017 Financial management 29 43 9 14 4 0 0 72 19 160
2017 Procurement 14 67 13 6 0 0 0 81 6 14
2017 Real property 31 44 19 0 0 0 6 80 0 16
2017 Information management 20 29 20 25 6 0 0 49 31 35
2017 Information technology 29 32 18 12 9 0 0 61 22 124
2017 Internal audit 41 43 5 5 6 0 0 84 11 36
2017 Evaluation 54 38 0 8 0 0 0 92 8 12
2017 Data sciences 15 26 26 30 4 0 0 40 33 27
2017 Policy 27 42 12 12 7 0 0 69 19 285
2017 Project management 20 41 21 16 1 0 0 62 18 64
2017 None of the above 39 30 14 11 5 0 1 69 17 108

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 27 9 0 4 0 0 87 4 23
2019 Federal regulators 60 28 4 8 0 0 0 88 8 25
2019 Communications or public affairs 44 39 6 10 1 0 0 83 11 98
2019 Access to information and privacy 44 44 8 0 4 0 0 88 4 27
2019 Security 53 25 12 6 0 0 3 81 6 32
2019 Legal services 48 42 4 0 5 0 0 90 5 19
2019 Administration and operations 48 39 7 3 2 1 0 88 5 190
2019 Human resources 48 35 6 7 4 1 0 84 11 275
2019 Financial management 48 35 9 5 2 0 0 83 8 163
2019 Procurement 56 36 4 0 4 0 0 92 4 25
2019 Real property 67 28 0 4 0 0 0 96 4 24
2019 Information management 57 24 15 4 0 0 0 81 4 25
2019 Information technology 48 28 11 9 3 0 0 76 12 170
2019 Internal audit 59 33 4 2 0 2 0 94 2 48
2019 Evaluation 62 33 0 0 6 0 0 94 6 18
2019 Data sciences 36 35 5 8 16 0 0 71 24 38
2019 Policy 56 32 6 5 1 0 0 88 6 348
2019 Project management 47 39 11 4 0 0 0 86 4 55
2019 Other services to the public 65 17 9 9 0 0 0 82 9 22
2019 None of the above 58 29 8 4 1 0 0 87 5 103
2018 Client contact centre 30 59 6 5 0 0 0 89 5 18
2018 Federal regulators 66 26 0 8 0 0 0 92 8 12
2018 Communications or public affairs 44 40 6 7 3 0 0 84 9 73
2018 Access to information and privacy 28 48 11 12 0 0 0 76 12 17
2018 Security 55 37 8 0 0 0 0 92 0 15
2018 Legal services 73 27 0 0 0 0 0 100 0 11
2018 Administration and operations 45 45 6 1 3 0 0 90 4 152
2018 Human resources 49 40 4 4 2 0 0 89 6 213
2018 Financial management 50 36 9 3 1 0 0 86 5 142
2018 Procurement 56 31 0 6 0 6 0 93 7 16
2018 Real property 78 16 6 0 0 0 0 94 0 18
2018 Information management 47 39 5 0 4 5 0 91 4 22
2018 Information technology 44 35 9 6 4 0 1 80 11 102
2018 Internal audit 51 46 3 0 0 0 0 97 0 37
2018 Evaluation 69 26 0 6 0 0 0 94 6 17
2018 Data sciences 54 36 0 0 10 0 0 90 10 19
2018 Policy 60 33 3 3 1 0 0 93 3 316
2018 Project management 56 34 9 2 0 0 0 89 2 47
2018 None of the above 47 34 7 9 2 0 0 82 11 92
2017 Client contact centre 51 34 5 9 0 0 0 86 9 22
2017 Federal regulators 42 52 7 0 0 0 0 93 0 14
2017 Communications or public affairs 42 38 11 6 3 0 0 80 9 73
2017 Access to information and privacy 62 33 5 0 0 0 0 95 0 18
2017 Security 46 23 18 5 9 0 0 68 14 22
2017 Legal services 33 33 17 9 8 0 0 67 17 12
2017 Administration and operations 46 34 15 4 2 0 0 80 6 193
2017 Human resources 39 41 7 7 5 1 0 81 12 211
2017 Financial management 42 39 7 8 3 1 0 82 11 160
2017 Procurement 49 38 0 6 0 8 0 94 6 14
2017 Real property 63 31 6 0 0 0 0 94 0 16
2017 Information management 32 35 14 11 8 0 0 66 19 35
2017 Information technology 34 49 9 5 4 0 0 83 9 125
2017 Internal audit 64 27 3 3 3 0 0 92 5 36
2017 Evaluation 61 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 56 8 7 0 0 0 85 7 27
2017 Policy 51 35 6 6 2 0 0 87 7 284
2017 Project management 42 50 5 2 1 0 0 92 3 65
2017 None of the above 52 34 7 5 2 0 0 86 6 108
2014 Client contact centre 35 38 18 9 0 0 0 73 9 11
2014 Federal regulators 69 27 0 0 5 0 0 95 5 22
2014 Communications or public affairs 40 46 5 8 1 0 0 87 9 81
2014 Access to information and privacy 17 41 15 0 26 0 0 59 26 19
2014 Security 35 39 23 3 0 0 0 74 3 35
2014 Legal services 39 43 12 6 0 0 0 82 6 18
2014 Administration and operations 41 39 12 5 3 0 0 80 8 214
2014 Human resources 44 43 7 3 2 0 0 88 5 262
2014 Financial management 53 33 8 3 2 0 0 86 5 194
2014 Procurement 55 28 0 14 3 0 0 83 17 28
2014 Real property 34 53 0 13 0 0 0 87 13 15
2014 Information management 49 41 7 4 0 0 0 90 4 63
2014 Information technology 41 41 9 6 1 2 0 84 7 114
2014 Internal audit 78 17 3 3 0 0 0 95 3 39
2014 Evaluation 42 42 10 0 5 0 0 84 5 19
2014 Other services to the public 58 28 14 0 0 0 0 86 0 14
2014 None of the above 50 36 7 4 2 0 0 87 6 240

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 35 22 4 4 0 0 70 9 23
2019 Federal regulators 49 36 8 8 0 0 0 84 8 25
2019 Communications or public affairs 49 32 10 7 2 0 0 80 9 98
2019 Access to information and privacy 48 37 7 4 4 0 0 85 8 27
2019 Security 50 37 7 3 0 0 3 90 3 32
2019 Legal services 42 48 4 5 0 0 0 90 5 19
2019 Administration and operations 50 31 8 6 5 0 0 81 11 190
2019 Human resources 39 33 8 11 9 0 0 72 20 278
2019 Financial management 35 43 12 7 3 0 0 78 10 163
2019 Procurement 39 38 8 8 8 0 0 77 15 26
2019 Real property 63 30 0 4 4 0 0 92 8 24
2019 Information management 41 28 20 4 8 0 0 68 12 25
2019 Information technology 47 26 11 10 6 0 0 73 16 171
2019 Internal audit 56 23 4 17 0 0 0 79 17 49
2019 Evaluation 40 38 6 17 0 0 0 78 17 18
2019 Data sciences 29 40 11 13 8 0 0 68 21 38
2019 Policy 44 33 9 9 3 0 0 78 13 349
2019 Project management 30 50 7 6 7 0 0 80 13 55
2019 Other services to the public 56 26 13 0 4 0 0 82 4 22
2019 None of the above 44 34 9 7 6 0 0 79 13 104
2018 Client contact centre 38 27 20 15 0 0 0 64 15 19
2018 Federal regulators 50 34 0 8 8 0 0 84 16 12
2018 Communications or public affairs 41 35 11 8 6 0 0 76 13 72
2018 Access to information and privacy 35 27 19 6 13 0 0 62 19 17
2018 Security 42 26 27 6 0 0 0 68 6 15
2018 Legal services 47 34 0 20 0 0 0 80 20 11
2018 Administration and operations 37 32 16 9 5 1 0 70 14 151
2018 Human resources 40 36 7 11 6 0 0 76 17 213
2018 Financial management 30 39 16 9 5 0 0 70 15 141
2018 Procurement 32 37 6 12 13 0 0 68 25 16
2018 Real property 38 36 10 15 0 0 0 74 15 18
2018 Information management 46 36 0 13 4 0 0 83 17 22
2018 Information technology 36 35 13 10 7 0 0 70 17 104
2018 Internal audit 54 27 8 9 3 0 0 81 11 37
2018 Evaluation 69 26 0 0 6 0 0 94 6 17
2018 Data sciences 31 58 11 0 0 0 0 89 0 18
2018 Policy 41 41 5 9 4 0 0 82 13 316
2018 Project management 42 34 7 15 2 0 0 76 17 47
2018 None of the above 32 35 18 7 8 0 0 67 15 92
2017 Client contact centre 29 35 22 14 0 0 0 64 14 22
2017 Federal regulators 43 37 0 14 7 0 0 79 21 14
2017 Communications or public affairs 39 39 7 8 7 0 0 79 14 73
2017 Access to information and privacy 41 32 5 10 11 0 0 73 21 18
2017 Security 41 27 14 5 14 0 0 68 18 22
2017 Legal services 17 49 9 0 25 0 0 67 25 12
2017 Administration and operations 38 36 15 6 5 0 0 74 11 193
2017 Human resources 29 43 9 14 5 0 0 72 19 212
2017 Financial management 35 39 12 6 8 0 0 74 14 160
2017 Procurement 38 42 0 6 14 0 0 80 20 14
2017 Real property 31 57 0 6 0 0 6 94 6 16
2017 Information management 17 41 17 14 11 0 0 58 25 35
2017 Information technology 33 38 9 12 7 1 0 71 19 125
2017 Internal audit 48 33 8 0 11 0 0 81 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 15 44 15 19 7 0 0 59 26 27
2017 Policy 39 35 10 9 7 0 0 74 16 285
2017 Project management 29 45 12 6 8 0 0 75 14 65
2017 None of the above 39 30 8 13 10 0 0 69 23 109

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 35 4 0 4 0 0 91 4 23
2019 Federal regulators 50 46 4 0 0 0 0 96 0 24
2019 Communications or public affairs 50 33 13 3 1 0 0 83 4 94
2019 Access to information and privacy 55 42 4 0 0 0 0 96 0 26
2019 Security 62 29 6 0 0 0 3 94 0 32
2019 Legal services 56 28 16 0 0 0 0 84 0 18
2019 Administration and operations 54 31 11 2 2 0 0 85 4 190
2019 Human resources 50 31 12 5 3 0 0 81 8 276
2019 Financial management 46 43 7 4 1 0 0 88 4 164
2019 Procurement 60 32 0 0 8 0 0 92 8 25
2019 Real property 67 29 4 0 0 0 0 96 0 24
2019 Information management 53 39 0 4 4 0 0 92 8 25
2019 Information technology 57 31 4 5 2 0 0 88 8 169
2019 Internal audit 56 31 9 4 0 0 0 87 4 48
2019 Evaluation 45 38 11 6 0 0 0 83 6 18
2019 Data sciences 44 35 13 3 5 0 0 79 8 38
2019 Policy 54 34 10 2 0 0 0 88 2 349
2019 Project management 51 33 9 7 0 0 0 84 7 55
2019 Other services to the public 64 36 0 0 0 0 0 100 0 22
2019 None of the above 63 28 6 3 1 0 0 90 4 103
2018 Client contact centre 38 52 5 0 5 0 0 90 5 19
2018 Federal regulators 72 9 10 9 0 0 0 81 9 11
2018 Communications or public affairs 52 32 8 7 1 0 0 84 8 72
2018 Access to information and privacy 40 47 5 0 7 0 0 88 7 17
2018 Security 53 41 0 6 0 0 0 94 6 14
2018 Legal services 74 26 0 0 0 0 0 100 0 11
2018 Administration and operations 46 32 14 3 4 0 0 79 7 151
2018 Human resources 51 33 9 4 1 0 0 85 6 213
2018 Financial management 51 33 12 4 1 0 0 83 5 141
2018 Procurement 51 24 25 0 0 0 0 75 0 16
2018 Real property 65 28 6 0 0 0 0 94 0 17
2018 Information management 52 20 19 0 9 0 0 72 9 21
2018 Information technology 53 35 7 4 1 0 0 88 5 103
2018 Internal audit 57 32 8 0 3 0 0 89 3 37
2018 Evaluation 64 24 7 6 0 0 0 87 6 17
2018 Data sciences 65 30 0 5 0 0 0 95 5 19
2018 Policy 52 40 5 1 2 0 0 92 3 313
2018 Project management 55 35 7 2 0 0 0 91 2 47
2018 None of the above 42 41 11 2 4 0 0 83 6 92
2017 Client contact centre 47 53 0 0 0 0 0 100 0 22
2017 Federal regulators 35 58 8 0 0 0 0 92 0 14
2017 Communications or public affairs 55 28 12 5 0 0 0 83 5 73
2017 Access to information and privacy 62 33 0 0 5 0 0 95 5 18
2017 Security 63 32 5 0 0 0 0 95 0 22
2017 Legal services 42 49 0 0 8 0 0 92 8 12
2017 Administration and operations 47 39 10 4 1 0 0 85 5 193
2017 Human resources 51 36 9 3 2 0 0 87 5 211
2017 Financial management 53 38 5 4 1 0 0 91 4 163
2017 Procurement 76 17 7 0 0 0 0 93 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 15
2017 Information management 40 40 11 8 0 0 0 80 8 35
2017 Information technology 47 38 8 6 1 0 0 85 7 125
2017 Internal audit 57 36 5 3 0 0 0 92 3 36
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 40 34 7 19 0 0 0 74 19 27
2017 Policy 51 34 10 4 1 0 0 85 5 284
2017 Project management 51 35 7 2 5 0 0 86 6 66
2017 None of the above 53 34 7 4 2 0 0 87 5 109
2014 Client contact centre 56 27 17 0 0 0 0 83 0 11
2014 Federal regulators 78 18 0 4 0 0 0 96 4 22
2014 Communications or public affairs 52 34 10 4 0 0 0 87 4 81
2014 Access to information and privacy 31 31 16 6 16 0 0 62 22 19
2014 Security 49 33 12 3 3 0 0 83 6 35
2014 Legal services 72 17 6 0 6 0 0 89 6 18
2014 Administration and operations 58 30 7 3 3 0 0 88 6 214
2014 Human resources 59 29 8 3 2 0 0 88 4 262
2014 Financial management 62 30 7 1 1 0 0 92 2 194
2014 Procurement 62 18 10 7 3 0 0 80 10 28
2014 Real property 73 21 7 0 0 0 0 93 0 15
2014 Information management 56 33 5 6 0 0 0 89 6 63
2014 Information technology 69 23 5 3 1 0 0 92 4 114
2014 Internal audit 79 16 3 3 0 0 0 95 3 39
2014 Evaluation 50 33 11 6 0 0 0 83 6 18
2014 Other services to the public 52 42 7 0 0 0 0 93 0 14
2014 None of the above 64 25 8 1 1 0 0 89 2 240

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 40 13 9 9 0 0 70 17 23
2019 Federal regulators 36 44 12 8 0 0 0 80 8 25
2019 Communications or public affairs 47 31 16 4 2 0 0 78 6 97
2019 Access to information and privacy 37 49 14 0 0 0 0 86 0 27
2019 Security 46 39 10 0 3 0 3 87 3 31
2019 Legal services 37 53 4 5 0 0 0 90 5 19
2019 Administration and operations 46 28 11 9 4 0 2 76 13 190
2019 Human resources 43 33 9 11 5 0 0 75 16 278
2019 Financial management 30 48 13 6 3 0 0 77 10 162
2019 Procurement 52 36 0 4 4 0 4 92 8 25
2019 Real property 50 33 4 8 4 0 0 84 12 24
2019 Information management 38 33 13 12 4 0 0 71 16 24
2019 Information technology 48 30 9 7 5 1 0 79 12 171
2019 Internal audit 45 35 6 10 2 0 2 81 13 49
2019 Evaluation 40 44 6 11 0 0 0 83 11 18
2019 Data sciences 38 30 8 16 8 0 0 68 24 37
2019 Policy 38 40 12 8 2 0 0 78 10 347
2019 Project management 33 36 13 14 4 0 0 69 18 54
2019 Other services to the public 60 31 4 0 4 0 0 91 4 22
2019 None of the above 43 33 11 8 4 0 0 77 12 102
2018 Client contact centre 42 26 15 7 10 0 0 68 17 19
2018 Federal regulators 33 51 0 16 0 0 0 84 16 12
2018 Communications or public affairs 37 42 3 11 7 0 0 79 18 73
2018 Access to information and privacy 28 39 13 6 13 0 0 67 19 17
2018 Security 43 26 11 13 0 6 0 74 14 15
2018 Legal services 37 36 27 0 0 0 0 73 0 11
2018 Administration and operations 37 35 16 7 6 0 0 72 13 151
2018 Human resources 41 36 7 10 5 1 0 78 15 212
2018 Financial management 36 43 8 8 5 0 0 79 13 141
2018 Procurement 26 31 6 31 6 0 0 56 38 16
2018 Real property 33 35 5 21 6 0 0 68 27 18
2018 Information management 41 23 18 9 4 5 0 68 13 22
2018 Information technology 38 39 9 7 7 0 0 77 14 102
2018 Internal audit 41 37 6 14 0 3 0 80 15 37
2018 Evaluation 71 24 0 0 6 0 0 94 6 17
2018 Data sciences 29 51 15 5 0 0 0 80 5 19
2018 Policy 41 42 8 5 4 0 0 83 9 311
2018 Project management 42 35 2 18 0 3 0 79 18 46
2018 None of the above 31 39 16 11 3 0 0 70 14 92
2017 Client contact centre 29 48 10 13 0 0 0 77 13 22
2017 Federal regulators 28 44 8 7 14 0 0 72 21 14
2017 Communications or public affairs 47 33 8 5 5 1 0 81 11 73
2017 Access to information and privacy 41 31 11 0 16 0 0 73 16 18
2017 Security 45 23 9 9 14 0 0 68 23 22
2017 Legal services 9 24 25 25 8 9 0 36 36 12
2017 Administration and operations 36 36 15 11 2 0 0 72 13 193
2017 Human resources 31 41 9 15 3 0 0 73 18 211
2017 Financial management 29 50 9 8 4 0 0 79 12 163
2017 Procurement 41 36 0 23 0 0 0 77 23 14
2017 Real property 61 33 6 0 0 0 0 94 0 15
2017 Information management 20 46 17 14 3 0 0 66 17 35
2017 Information technology 30 34 16 12 8 0 0 64 20 125
2017 Internal audit 43 38 3 11 5 0 0 81 16 36
2017 Evaluation 69 23 0 0 8 0 0 92 8 12
2017 Data sciences 18 45 19 15 0 4 0 65 15 27
2017 Policy 39 37 8 11 5 0 0 76 16 285
2017 Project management 33 38 10 12 7 0 0 71 19 66
2017 None of the above 42 34 10 8 5 0 0 76 14 108
2014 Client contact centre 28 45 17 10 0 0 0 73 10 11
2014 Federal regulators 32 49 9 4 5 0 0 82 9 22
2014 Communications or public affairs 35 39 10 10 6 0 0 74 16 81
2014 Access to information and privacy 12 48 9 9 22 0 0 60 31 19
2014 Security 29 42 3 17 9 0 0 71 26 35
2014 Legal services 28 27 28 6 11 0 0 55 17 18
2014 Administration and operations 33 41 11 11 4 0 0 74 15 213
2014 Human resources 32 40 10 12 5 0 0 73 17 262
2014 Financial management 31 41 8 14 6 0 0 72 20 194
2014 Procurement 33 43 7 14 4 0 0 76 18 28
2014 Real property 28 47 7 12 7 0 0 75 19 15
2014 Information management 25 38 17 11 8 0 0 64 20 62
2014 Information technology 25 45 13 12 6 0 0 69 18 114
2014 Internal audit 52 35 8 3 3 0 0 87 5 39
2014 Evaluation 42 37 16 0 5 0 0 79 5 19
2014 Other services to the public 37 28 19 7 9 0 0 65 15 14
2014 None of the above 29 44 11 11 5 0 0 73 16 241

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 35 26 4 4 4 0 64 9 23
2019 Federal regulators 34 41 8 17 0 0 0 75 17 24
2019 Communications or public affairs 48 27 16 4 4 0 1 75 8 97
2019 Access to information and privacy 37 41 4 12 3 4 0 80 16 27
2019 Security 60 28 9 0 0 0 3 91 0 32
2019 Legal services 32 41 16 10 0 0 0 74 10 19
2019 Administration and operations 49 32 12 3 4 0 1 81 7 190
2019 Human resources 45 32 11 9 4 0 0 76 13 278
2019 Financial management 40 35 16 5 4 0 0 74 9 164
2019 Procurement 50 34 4 4 8 0 0 85 12 26
2019 Real property 50 42 4 4 0 0 0 92 4 24
2019 Information management 52 8 32 8 0 0 0 61 8 25
2019 Information technology 56 25 10 4 5 0 0 81 10 170
2019 Internal audit 47 36 4 13 0 0 0 83 13 49
2019 Evaluation 62 33 0 6 0 0 0 94 6 18
2019 Data sciences 45 27 3 15 10 0 0 72 26 38
2019 Policy 39 33 18 7 3 0 0 72 10 349
2019 Project management 42 35 11 5 7 0 0 77 13 55
2019 Other services to the public 58 24 14 0 5 0 0 82 5 21
2019 None of the above 45 35 12 4 5 0 0 80 8 104
2018 Client contact centre 37 36 5 10 12 0 0 73 22 19
2018 Federal regulators 44 37 10 9 0 0 0 82 9 11
2018 Communications or public affairs 40 37 6 12 5 0 0 77 18 72
2018 Access to information and privacy 33 34 21 6 6 0 0 67 12 17
2018 Security 51 24 13 6 0 6 0 80 6 15
2018 Legal services 75 8 8 9 0 0 0 83 9 11
2018 Administration and operations 42 35 11 7 5 0 0 77 12 151
2018 Human resources 43 34 6 11 4 1 0 78 16 212
2018 Financial management 39 32 17 8 4 0 0 71 12 141
2018 Procurement 19 31 25 12 13 0 0 50 25 16
2018 Real property 44 30 13 13 0 0 0 74 13 16
2018 Information management 54 19 18 5 4 0 0 73 9 22
2018 Information technology 49 31 8 8 4 0 0 80 12 104
2018 Internal audit 43 40 3 3 9 3 0 85 12 37
2018 Evaluation 71 17 0 7 6 0 0 87 13 17
2018 Data sciences 49 31 5 5 10 0 0 80 15 19
2018 Policy 40 40 10 6 4 0 0 80 10 313
2018 Project management 41 35 11 7 4 3 0 78 11 47
2018 None of the above 35 34 18 9 4 0 0 69 13 91
2017 Client contact centre 29 44 18 8 0 0 0 73 8 22
2017 Federal regulators 27 59 0 0 14 0 0 86 14 14
2017 Communications or public affairs 43 37 7 8 4 1 0 81 12 73
2017 Access to information and privacy 36 37 5 5 16 0 0 73 22 18
2017 Security 36 55 0 0 9 0 0 91 9 22
2017 Legal services 34 42 0 25 0 0 0 75 25 12
2017 Administration and operations 39 38 11 6 6 0 0 77 12 193
2017 Human resources 32 37 15 12 4 0 0 69 16 211
2017 Financial management 37 37 12 7 7 0 0 74 14 162
2017 Procurement 39 32 22 6 0 0 0 72 6 14
2017 Real property 54 26 13 7 0 0 0 80 7 15
2017 Information management 34 52 0 11 3 0 0 86 14 35
2017 Information technology 45 30 11 7 7 0 0 75 14 125
2017 Internal audit 49 27 5 14 5 0 0 76 19 36
2017 Evaluation 69 23 8 0 0 0 0 92 0 12
2017 Data sciences 33 33 11 19 4 0 0 67 22 27
2017 Policy 39 34 10 12 5 0 0 73 17 283
2017 Project management 36 33 13 6 12 0 0 69 18 66
2017 None of the above 39 39 11 6 5 0 0 78 11 109
2014 Client contact centre 37 36 9 19 0 0 0 72 19 11
2014 Federal regulators 37 49 4 4 5 0 0 86 9 22
2014 Communications or public affairs 35 36 16 10 4 0 0 71 13 81
2014 Access to information and privacy 23 30 16 10 21 0 0 53 31 19
2014 Security 38 30 11 17 3 0 0 68 20 35
2014 Legal services 28 34 33 0 6 0 0 62 6 18
2014 Administration and operations 37 36 14 7 5 0 1 74 12 213
2014 Human resources 38 33 12 10 6 0 0 72 17 261
2014 Financial management 39 34 12 9 6 0 0 73 15 194
2014 Procurement 29 32 10 11 18 0 0 60 29 28
2014 Real property 21 32 14 20 14 0 0 53 33 15
2014 Information management 34 35 16 8 5 0 2 71 13 63
2014 Information technology 31 43 14 7 3 1 0 75 11 114
2014 Internal audit 54 25 13 5 3 0 0 80 7 39
2014 Evaluation 42 37 5 10 5 0 0 79 16 19
2014 Other services to the public 39 48 0 14 0 0 0 86 14 14
2014 None of the above 33 37 16 8 7 0 0 69 15 241

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 29 19 5 5 0 0 72 10 21
2019 Federal regulators 49 31 8 12 0 0 0 80 12 25
2019 Communications or public affairs 43 41 12 2 2 0 0 84 4 98
2019 Access to information and privacy 52 41 0 4 4 0 0 92 8 27
2019 Security 41 41 6 9 0 0 3 84 10 32
2019 Legal services 58 21 11 5 4 0 0 79 10 19
2019 Administration and operations 47 36 9 7 2 0 0 83 9 187
2019 Human resources 35 37 11 11 5 0 1 73 16 274
2019 Financial management 35 46 6 9 3 1 0 82 12 162
2019 Procurement 50 23 12 8 8 0 0 73 16 26
2019 Real property 52 40 8 0 0 0 0 92 0 23
2019 Information management 37 44 4 12 4 0 0 80 16 25
2019 Information technology 41 37 11 7 4 1 0 78 11 169
2019 Internal audit 45 36 6 11 0 0 2 83 11 48
2019 Evaluation 40 49 6 6 0 0 0 89 6 18
2019 Data sciences 37 24 14 13 10 0 3 62 24 38
2019 Policy 37 41 11 8 2 0 1 79 10 343
2019 Project management 32 40 10 17 2 0 0 72 19 53
2019 Other services to the public 64 13 9 4 0 9 0 85 5 22
2019 None of the above 49 32 8 3 7 0 2 82 10 103
2018 Client contact centre 32 41 17 5 5 0 0 73 10 19
2018 Federal regulators 41 33 9 16 0 0 0 74 16 12
2018 Communications or public affairs 40 42 8 6 3 0 0 82 9 73
2018 Access to information and privacy 34 47 6 0 13 0 0 81 13 17
2018 Security 51 25 13 6 6 0 0 75 12 15
2018 Legal services 56 36 8 0 0 0 0 92 0 11
2018 Administration and operations 34 38 18 5 5 0 0 72 10 153
2018 Human resources 40 34 10 11 5 0 0 75 16 211
2018 Financial management 37 40 10 9 2 1 0 78 11 140
2018 Procurement 12 50 6 12 20 0 0 62 32 16
2018 Real property 34 32 17 11 6 0 0 66 17 18
2018 Information management 50 24 9 14 4 0 0 74 18 22
2018 Information technology 31 44 10 11 4 0 1 75 15 103
2018 Internal audit 43 40 8 9 0 0 0 82 9 35
2018 Evaluation 57 17 20 0 6 0 0 74 6 17
2018 Data sciences 41 43 5 5 5 0 0 84 10 18
2018 Policy 40 37 8 11 3 0 0 78 14 315
2018 Project management 45 29 18 8 0 0 0 74 8 47
2018 None of the above 32 34 16 12 6 0 1 66 18 91
2017 Client contact centre 29 47 19 4 0 0 0 77 4 22
2017 Federal regulators 35 44 7 0 14 0 0 79 14 14
2017 Communications or public affairs 49 37 8 6 0 0 0 86 6 73
2017 Access to information and privacy 46 38 5 0 11 0 0 84 11 18
2017 Security 41 32 18 5 5 0 0 73 9 22
2017 Legal services 17 50 17 16 0 0 0 67 16 12
2017 Administration and operations 36 43 11 5 5 0 0 79 10 192
2017 Human resources 29 41 12 14 3 0 0 70 18 210
2017 Financial management 41 34 12 10 4 0 0 75 14 163
2017 Procurement 33 47 0 6 6 8 0 87 13 14
2017 Real property 19 75 0 6 0 0 0 94 6 15
2017 Information management 20 41 25 8 6 0 0 61 14 35
2017 Information technology 41 32 14 8 5 0 0 73 14 125
2017 Internal audit 41 37 11 8 3 0 0 78 11 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 25 33 7 30 0 4 0 61 31 27
2017 Policy 39 34 12 9 4 0 2 75 13 285
2017 Project management 21 47 16 9 8 0 0 68 16 66
2017 None of the above 43 34 10 11 2 0 0 77 13 109
2014 Client contact centre 45 17 18 19 0 0 0 63 19 11
2014 Federal regulators 42 49 0 0 5 0 4 95 5 22
2014 Communications or public affairs 40 34 10 12 3 0 1 75 15 81
2014 Access to information and privacy 12 53 9 5 22 0 0 64 26 19
2014 Security 38 30 20 12 0 0 0 68 12 35
2014 Legal services 28 45 11 11 6 0 0 73 17 18
2014 Administration and operations 38 34 16 8 3 0 1 72 11 213
2014 Human resources 38 34 14 8 4 0 1 74 12 262
2014 Financial management 39 36 11 8 5 1 1 76 13 193
2014 Procurement 32 33 17 10 7 0 0 65 18 28
2014 Real property 21 60 0 13 0 0 7 86 14 15
2014 Information management 30 44 12 13 2 0 0 74 15 62
2014 Information technology 27 36 14 14 8 1 0 64 22 114
2014 Internal audit 57 25 12 5 0 0 0 82 5 39
2014 Evaluation 47 27 16 5 5 0 0 74 10 19
2014 Other services to the public 37 50 0 14 0 0 0 86 14 14
2014 None of the above 34 41 12 7 5 0 1 76 12 241

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 40 4 0 4 0 0 91 4 23
2019 Federal regulators 56 36 4 4 0 0 0 92 4 25
2019 Communications or public affairs 55 32 9 3 1 0 0 87 4 98
2019 Access to information and privacy 56 34 11 0 0 0 0 89 0 27
2019 Security 58 26 10 3 0 0 3 87 3 31
2019 Legal services 63 20 5 11 0 0 0 84 11 19
2019 Administration and operations 49 35 8 5 3 0 0 84 8 189
2019 Human resources 44 32 10 10 5 0 0 76 14 279
2019 Financial management 39 43 10 6 1 1 0 82 7 163
2019 Procurement 46 42 0 8 4 0 0 88 12 26
2019 Real property 67 21 4 8 0 0 0 88 8 24
2019 Information management 40 36 4 12 8 0 0 77 20 25
2019 Information technology 55 27 7 8 2 1 0 82 11 171
2019 Internal audit 41 39 12 8 0 0 0 80 8 49
2019 Evaluation 45 44 6 6 0 0 0 89 6 18
2019 Data sciences 43 37 8 8 5 0 0 80 13 39
2019 Policy 47 39 9 4 1 0 0 86 5 350
2019 Project management 40 35 13 9 3 0 0 74 13 55
2019 Other services to the public 64 27 9 0 0 0 0 91 0 22
2019 None of the above 54 33 7 4 3 0 0 87 6 105
2018 Client contact centre 32 41 15 7 5 0 0 73 12 19
2018 Federal regulators 50 25 16 9 0 0 0 74 9 12
2018 Communications or public affairs 53 30 9 3 6 0 0 83 8 72
2018 Access to information and privacy 28 42 12 11 7 0 0 70 18 17
2018 Security 49 33 19 0 0 0 0 81 0 15
2018 Legal services 54 46 0 0 0 0 0 100 0 11
2018 Administration and operations 39 34 12 8 7 0 0 73 15 152
2018 Human resources 43 38 9 6 3 0 0 81 10 213
2018 Financial management 38 41 16 4 1 0 0 80 4 140
2018 Procurement 32 44 12 6 6 0 0 75 12 16
2018 Real property 56 22 5 17 0 0 0 77 17 18
2018 Information management 36 50 0 13 0 0 0 87 13 22
2018 Information technology 39 38 11 9 3 0 0 77 12 103
2018 Internal audit 35 48 11 3 3 0 0 84 6 37
2018 Evaluation 64 24 0 7 6 0 0 87 13 17
2018 Data sciences 44 46 5 5 0 0 0 90 5 19
2018 Policy 46 37 9 6 3 0 0 83 8 315
2018 Project management 39 44 8 9 0 0 0 83 9 47
2018 None of the above 41 36 12 5 6 0 0 77 11 92
2017 Client contact centre 38 53 4 5 0 0 0 90 5 22
2017 Federal regulators 28 58 0 14 0 0 0 86 14 14
2017 Communications or public affairs 56 29 1 9 4 0 0 85 13 72
2017 Access to information and privacy 41 37 11 0 11 0 0 78 11 18
2017 Security 32 45 19 0 5 0 0 77 5 22
2017 Legal services 42 24 17 0 16 0 0 67 16 12
2017 Administration and operations 39 42 9 8 3 0 0 81 10 193
2017 Human resources 38 40 10 8 3 0 0 78 11 208
2017 Financial management 41 43 9 6 1 0 0 84 7 162
2017 Procurement 39 50 0 0 11 0 0 89 11 14
2017 Real property 52 40 8 0 0 0 0 92 0 15
2017 Information management 23 49 8 16 3 0 0 72 19 35
2017 Information technology 43 38 11 5 4 0 0 80 9 125
2017 Internal audit 49 35 7 8 0 0 0 85 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 53 7 11 0 0 0 81 11 27
2017 Policy 44 37 12 6 2 0 0 81 7 283
2017 Project management 35 51 7 2 5 0 0 86 6 65
2017 None of the above 44 31 10 11 3 0 0 75 14 109
2014 Client contact centre 28 46 26 0 0 0 0 74 0 11
2014 Federal regulators 46 41 9 0 4 0 0 87 4 22
2014 Communications or public affairs 44 41 10 4 1 0 0 85 5 81
2014 Access to information and privacy 18 30 26 0 26 0 0 47 26 19
2014 Security 44 30 8 12 6 0 0 74 18 35
2014 Legal services 44 28 17 11 0 0 0 72 11 18
2014 Administration and operations 36 44 9 6 5 0 0 80 11 212
2014 Human resources 44 37 10 8 2 0 0 81 10 262
2014 Financial management 44 41 8 4 3 0 0 85 6 193
2014 Procurement 41 29 14 10 3 3 0 72 14 28
2014 Real property 27 54 7 12 0 0 0 81 12 15
2014 Information management 33 49 5 8 5 0 0 82 13 63
2014 Information technology 37 42 14 4 3 1 0 79 7 114
2014 Internal audit 57 32 8 3 0 0 0 90 3 39
2014 Evaluation 32 42 21 5 0 0 0 73 5 19
2014 Other services to the public 43 28 14 15 0 0 0 71 15 14
2014 None of the above 42 37 12 6 4 0 0 79 10 241

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 43 22 0 4 0 0 73 4 23
2019 Federal regulators 28 32 23 8 8 0 0 60 16 25
2019 Communications or public affairs 49 29 15 4 3 0 0 78 7 98
2019 Access to information and privacy 33 33 19 4 8 4 0 68 12 27
2019 Security 28 12 22 25 9 0 3 42 36 32
2019 Legal services 43 21 20 5 4 0 5 68 10 19
2019 Administration and operations 38 36 16 4 6 1 0 74 10 191
2019 Human resources 30 31 17 12 9 0 0 62 21 279
2019 Financial management 33 33 24 5 4 1 1 66 9 163
2019 Procurement 16 39 16 20 8 0 0 56 28 25
2019 Real property 33 41 13 9 4 0 0 74 13 24
2019 Information management 36 24 24 12 4 0 0 60 16 25
2019 Information technology 28 32 22 10 8 0 0 60 18 171
2019 Internal audit 25 34 18 19 4 0 0 59 23 49
2019 Evaluation 70 24 6 0 0 0 0 94 0 17
2019 Data sciences 33 39 23 3 3 0 0 72 5 39
2019 Policy 28 29 25 12 6 0 0 57 18 349
2019 Project management 27 31 27 6 9 0 0 58 15 55
2019 Other services to the public 59 10 22 5 4 0 0 68 9 22
2019 None of the above 27 27 23 17 6 0 0 53 23 103
2018 Client contact centre 37 36 0 22 5 0 0 73 27 19
2018 Federal regulators 41 33 9 8 8 0 0 74 16 12
2018 Communications or public affairs 37 27 23 10 3 0 0 64 12 74
2018 Access to information and privacy 18 37 28 11 6 0 0 55 17 17
2018 Security 39 28 5 29 0 0 0 66 29 15
2018 Legal services 38 43 18 0 0 0 0 82 0 11
2018 Administration and operations 30 32 18 13 6 1 1 63 19 153
2018 Human resources 24 32 23 11 9 0 0 57 20 217
2018 Financial management 24 40 16 15 5 0 0 64 20 140
2018 Procurement 6 38 25 25 6 0 0 44 32 16
2018 Real property 26 28 17 29 0 0 0 54 29 18
2018 Information management 33 34 16 9 5 0 4 69 14 22
2018 Information technology 29 34 13 17 6 0 1 64 24 104
2018 Internal audit 20 39 25 14 3 0 0 59 17 37
2018 Evaluation 54 22 12 12 0 0 0 77 12 17
2018 Data sciences 34 36 26 5 0 0 0 69 5 19
2018 Policy 19 33 26 13 8 0 0 53 21 317
2018 Project management 24 32 20 9 12 3 0 58 22 47
2018 None of the above 32 25 22 6 14 0 1 57 21 92
2017 Client contact centre 26 26 17 22 9 0 0 52 31 22
2017 Federal regulators 8 44 28 21 0 0 0 51 21 14
2017 Communications or public affairs 45 37 12 4 3 0 0 81 7 73
2017 Access to information and privacy 26 27 38 5 5 0 0 52 10 18
2017 Security 18 42 13 18 8 0 0 61 26 22
2017 Legal services 51 41 9 0 0 0 0 91 0 12
2017 Administration and operations 32 37 17 8 6 0 0 69 14 193
2017 Human resources 22 38 19 13 6 0 1 61 20 212
2017 Financial management 29 42 20 7 1 1 0 71 8 163
2017 Procurement 41 34 14 12 0 0 0 75 12 14
2017 Real property 6 45 30 18 0 0 0 51 18 16
2017 Information management 31 46 11 6 3 0 3 80 9 35
2017 Information technology 26 41 20 6 7 0 0 67 13 125
2017 Internal audit 40 32 15 10 3 0 0 72 13 36
2017 Evaluation 38 23 23 16 0 0 0 61 16 12
2017 Data sciences 34 41 22 4 0 0 0 74 4 27
2017 Policy 22 31 26 12 8 0 1 53 20 285
2017 Project management 26 33 19 15 5 0 1 59 21 66
2017 None of the above 22 36 16 17 9 0 0 58 26 109
2014 Client contact centre 9 65 9 17 0 0 0 74 17 11
2014 Federal regulators 23 27 36 9 5 0 0 50 14 22
2014 Communications or public affairs 42 37 15 5 0 1 0 80 5 81
2014 Access to information and privacy 34 32 28 6 0 0 0 67 6 19
2014 Security 29 39 14 11 6 0 0 68 17 35
2014 Legal services 62 21 16 0 0 0 0 84 0 18
2014 Administration and operations 28 39 19 8 6 0 0 67 14 214
2014 Human resources 32 37 17 8 4 0 2 71 12 262
2014 Financial management 30 42 16 6 5 0 0 72 12 194
2014 Procurement 27 40 18 7 8 0 0 67 15 28
2014 Real property 14 39 20 7 21 0 0 53 27 15
2014 Information management 40 40 10 10 2 0 0 79 11 63
2014 Information technology 23 39 20 10 8 0 0 62 18 114
2014 Internal audit 16 45 31 8 0 0 0 61 8 39
2014 Evaluation 21 37 27 11 5 0 0 57 16 19
2014 Other services to the public 21 65 14 0 0 0 0 86 0 14
2014 None of the above 24 36 21 13 5 0 0 61 18 241

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic