2019 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 46 40 3 9 1 1 0 86 11 169
2019 CS-01 43 48 5 0 5 0 0 90 5 21
2019 CS-02 27 54 0 12 4 4 0 84 16 26
2019 CS-03 53 36 0 12 0 0 0 88 12 59
2019 CS-04 61 27 7 5 0 0 0 88 5 41
2019 CS-05 29 47 6 18 0 0 0 76 18 17
2017 CS 34 43 6 12 5 0 0 77 17 126
2017 CS-01 21 63 11 5 0 0 0 84 5 19
2017 CS-02 32 39 7 18 4 0 0 71 22 28
2017 CS-03 45 37 2 10 5 0 0 83 15 40
2017 CS-04 33 41 6 13 6 0 0 74 19 31
2014 CS 30 45 8 12 5 0 0 75 17 117
2014 CS-01 43 29 14 7 7 0 0 71 14 14
2014 CS-02 23 46 12 15 4 0 0 69 19 26
2014 CS-03 24 41 3 17 14 0 0 66 31 29
2014 CS-04 33 52 5 10 0 0 0 86 10 42
2011 CS 23 45 5 19 9 0 0 67 28 164
2011 CS-01 28 50 6 17 0 0 0 78 17 18
2011 CS-02 16 60 8 12 4 0 0 76 16 25
2011 CS-03 29 40 0 20 11 0 0 69 31 45
2011 CS-04 24 41 7 19 10 0 0 64 29 59
2011 CS-05 6 41 6 29 18 0 0 47 47 17
2008 CS 28 49 7 9 7 0 0 77 16 75
2008 CS-04 23 45 10 16 6 0 0 68 23 31
2008 CS-05 35 45 0 5 15 0 0 80 20 20

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 73 12 6 6 1 0 1 87 7 169
2019 CS-01 76 10 5 10 0 0 0 86 10 21
2019 CS-02 58 15 15 12 0 0 0 73 12 26
2019 CS-03 75 14 3 7 0 0 2 90 7 59
2019 CS-04 73 12 5 2 5 0 2 88 8 41
2019 CS-05 82 12 6 0 0 0 0 94 0 17
2017 CS 63 17 6 14 1 0 0 80 14 125
2017 CS-01 68 5 0 26 0 0 0 74 26 19
2017 CS-02 39 29 15 18 0 0 0 68 18 28
2017 CS-03 68 12 7 12 0 0 0 80 12 40
2017 CS-04 77 19 0 3 0 0 0 97 3 31
2014 CS 58 26 4 8 4 0 0 84 12 116
2014 CS-01 43 21 7 14 14 0 0 64 29 14
2014 CS-02 46 42 8 4 0 0 0 88 4 26
2014 CS-03 57 25 0 11 7 0 0 82 18 28
2014 CS-04 69 19 5 7 0 0 0 88 7 42
2011 CS 54 21 10 9 5 0 1 76 14 164
2011 CS-01 44 28 17 6 6 0 0 72 11 18
2011 CS-02 40 24 16 12 8 0 0 64 20 25
2011 CS-03 53 20 4 11 9 0 2 75 20 45
2011 CS-04 58 20 12 7 2 0 2 79 9 59
2011 CS-05 71 18 0 6 6 0 0 88 12 17
2008 CS 59 21 5 8 5 1 0 81 14 75
2008 CS-04 58 19 6 13 3 0 0 77 16 31
2008 CS-05 65 20 10 5 0 0 0 85 5 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 44 28 8 9 9 0 0 73 19 169
2019 CS-01 57 24 10 5 5 0 0 81 10 21
2019 CS-02 42 27 8 4 19 0 0 69 23 26
2019 CS-03 39 32 7 14 8 0 0 71 22 59
2019 CS-04 51 22 10 10 7 0 0 73 17 41
2019 CS-05 29 35 12 12 12 0 0 65 24 17
2017 CS 43 34 8 8 7 0 0 77 15 125
2017 CS-01 47 32 16 0 5 0 0 79 5 19
2017 CS-02 33 37 7 11 12 0 0 70 23 27
2017 CS-03 52 33 7 5 2 0 0 85 7 40
2017 CS-04 35 36 6 13 10 0 0 71 23 31
2014 CS 35 36 10 14 5 0 0 71 19 117
2014 CS-01 43 43 0 7 7 0 0 86 14 14
2014 CS-02 31 46 8 15 0 0 0 77 15 26
2014 CS-03 48 17 10 14 10 0 0 66 24 29
2014 CS-04 26 40 17 14 2 0 0 67 17 42
2011 CS 33 39 13 10 5 0 0 72 15 164
2011 CS-01 44 44 11 0 0 0 0 89 0 18
2011 CS-02 20 76 4 0 0 0 0 96 0 25
2011 CS-03 44 33 4 9 9 0 0 78 18 45
2011 CS-04 32 27 17 19 5 0 0 59 24 59
2011 CS-05 12 35 35 12 6 0 0 47 18 17

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 42 11 12 3 1 2 73 15 168
2019 CS-01 14 62 10 10 5 0 0 76 14 21
2019 CS-02 27 38 12 19 4 0 0 65 23 26
2019 CS-03 31 37 12 14 5 0 2 69 19 59
2019 CS-04 28 50 15 5 0 3 0 79 5 40
2019 CS-05 35 29 6 18 0 0 12 73 20 17
2018 CS 22 39 15 19 4 1 0 62 23 95
2018 CS-02 13 40 13 20 13 0 0 53 33 15
2018 CS-03 25 43 11 18 4 0 0 68 21 28
2018 CS-04 19 41 16 22 0 3 0 61 23 32
2017 CS 20 36 14 19 10 2 0 57 29 126
2017 CS-01 26 32 11 21 11 0 0 58 32 19
2017 CS-02 18 35 22 11 11 4 0 55 23 28
2017 CS-03 25 38 17 12 7 0 0 63 20 40
2017 CS-04 10 45 3 32 10 0 0 55 42 31
2014 CS 19 36 16 18 10 0 0 55 28 116
2014 CS-01 29 21 14 21 14 0 0 50 36 14
2014 CS-02 15 46 23 15 0 0 0 62 15 26
2014 CS-03 24 28 17 17 14 0 0 52 31 29
2014 CS-04 17 40 10 21 12 0 0 57 33 42
2011 CS 20 36 13 14 16 0 1 56 30 164
2011 CS-01 17 44 17 6 17 0 0 61 22 18
2011 CS-02 28 48 8 12 4 0 0 76 16 25
2011 CS-03 22 51 11 4 11 0 0 73 16 45
2011 CS-04 19 24 19 19 17 0 3 44 37 59
2011 CS-05 6 12 6 35 41 0 0 18 76 17
2008 CS 21 29 16 17 13 0 3 52 32 75
2008 CS-04 26 29 16 23 6 0 0 55 29 31
2008 CS-05 0 25 25 20 30 0 0 25 50 20

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 30 5 5 1 1 1 89 5 168
2019 CS-01 38 52 0 5 5 0 0 90 10 21
2019 CS-02 48 36 8 4 0 4 0 88 4 25
2019 CS-03 68 19 5 8 0 0 0 86 8 59
2019 CS-04 63 29 5 2 0 0 0 93 2 41
2019 CS-05 59 24 12 0 0 0 6 88 0 17
2017 CS 43 39 9 5 3 0 1 83 8 126
2017 CS-01 42 42 5 0 11 0 0 84 11 19
2017 CS-02 25 39 21 7 8 0 0 64 15 28
2017 CS-03 60 32 2 5 0 0 0 93 5 40
2017 CS-04 36 51 6 3 0 0 3 90 3 31
2014 CS 37 42 13 5 3 1 0 79 8 117
2014 CS-01 43 29 14 7 7 0 0 71 14 14
2014 CS-02 35 46 19 0 0 0 0 81 0 26
2014 CS-03 34 31 17 10 3 3 0 68 14 29
2014 CS-04 33 55 5 5 2 0 0 88 7 42

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 56 26 5 9 3 1 1 83 12 169
2019 CS-01 43 38 5 0 10 0 5 85 10 21
2019 CS-02 46 31 12 8 0 4 0 80 8 26
2019 CS-03 66 20 2 10 2 0 0 86 12 59
2019 CS-04 51 29 7 7 5 0 0 80 12 41
2019 CS-05 59 18 0 24 0 0 0 76 24 17
2018 CS 42 33 11 6 6 0 2 76 13 95
2018 CS-02 60 20 7 7 7 0 0 80 13 15
2018 CS-03 43 36 4 11 7 0 0 79 18 28
2018 CS-04 44 38 13 0 3 0 3 84 3 32
2017 CS 50 31 3 12 1 3 1 84 13 126
2017 CS-01 47 37 0 5 5 5 0 89 11 19
2017 CS-02 32 47 4 15 0 4 0 81 15 28
2017 CS-03 78 7 7 7 0 0 0 85 7 40
2017 CS-04 39 45 0 13 0 0 3 87 13 31
2014 CS 38 33 10 15 4 0 0 71 19 117
2014 CS-01 29 36 14 14 7 0 0 64 21 14
2014 CS-02 38 38 15 8 0 0 0 77 8 26
2014 CS-03 38 28 7 17 10 0 0 66 28 29
2014 CS-04 45 24 10 19 2 0 0 69 21 42
2011 CS 39 37 10 10 4 0 1 76 14 163
2011 CS-01 22 50 6 6 6 0 11 81 13 18
2011 CS-02 28 52 12 8 0 0 0 80 8 25
2011 CS-03 51 27 4 11 7 0 0 78 18 45
2011 CS-04 42 37 17 3 0 0 0 80 3 59
2011 CS-05 25 25 0 38 13 0 0 50 50 16

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 33 6 9 2 0 0 82 12 169
2019 CS-01 52 29 10 10 0 0 0 81 10 21
2019 CS-02 27 58 8 4 4 0 0 85 8 26
2019 CS-03 59 22 5 12 2 0 0 81 14 59
2019 CS-04 49 32 7 7 5 0 0 80 12 41
2019 CS-05 47 41 0 12 0 0 0 88 12 17
2018 CS 35 45 14 2 4 0 0 80 6 95
2018 CS-02 40 27 20 13 0 0 0 67 13 15
2018 CS-03 36 39 14 0 11 0 0 75 11 28
2018 CS-04 34 53 9 0 3 0 0 88 3 32
2017 CS 40 42 4 11 3 0 0 82 14 125
2017 CS-01 32 47 5 5 11 0 0 79 16 19
2017 CS-02 28 36 7 21 8 0 0 64 29 28
2017 CS-03 63 37 0 0 0 0 0 100 0 40
2017 CS-04 33 40 7 20 0 0 0 73 20 30
2014 CS 21 59 13 3 5 0 0 79 8 117
2014 CS-01 21 50 21 0 7 0 0 71 7 14
2014 CS-02 27 42 23 4 4 0 0 69 8 26
2014 CS-03 31 55 10 0 3 0 0 86 3 29
2014 CS-04 10 71 7 5 7 0 0 81 12 42
2011 CS 29 43 10 9 9 0 0 73 17 164
2011 CS-01 28 44 11 11 6 0 0 72 17 18
2011 CS-02 36 48 4 8 4 0 0 84 12 25
2011 CS-03 29 49 9 4 9 0 0 78 13 45
2011 CS-04 29 41 14 8 8 0 0 69 17 59
2011 CS-05 24 29 12 18 18 0 0 53 35 17
2008 CS 39 37 3 12 9 0 0 76 21 75
2008 CS-04 32 45 3 13 6 0 0 77 19 31
2008 CS-05 45 10 5 20 20 0 0 55 40 20

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 40 31 12 9 7 1 0 71 16 169
2019 CS-01 33 43 14 0 10 0 0 76 10 21
2019 CS-02 35 35 15 12 4 0 0 69 15 26
2019 CS-03 42 27 17 2 10 2 0 71 12 59
2019 CS-04 32 37 10 20 2 0 0 68 22 41
2019 CS-05 59 18 0 18 6 0 0 76 24 17
2018 CS 27 39 17 5 10 2 0 67 15 94
2018 CS-02 27 27 20 13 13 0 0 53 27 15
2018 CS-03 21 36 21 4 18 0 0 57 21 28
2018 CS-04 32 45 13 6 0 3 0 80 7 31
2017 CS 29 36 13 13 8 1 0 65 22 125
2017 CS-01 26 37 21 5 11 0 0 63 16 19
2017 CS-02 22 28 21 14 11 4 0 52 26 28
2017 CS-03 43 42 5 7 2 0 0 85 10 40
2017 CS-04 19 34 10 27 10 0 0 53 37 30
2014 CS 28 32 21 10 9 0 0 61 19 117
2014 CS-01 14 7 36 14 29 0 0 21 43 14
2014 CS-02 38 31 12 12 8 0 0 69 19 26
2014 CS-03 28 31 24 10 7 0 0 59 17 29
2014 CS-04 26 40 19 10 5 0 0 67 14 42
2011 CS 21 32 16 16 16 0 0 52 32 164
2011 CS-01 17 56 0 28 0 0 0 72 28 18
2011 CS-02 28 28 20 12 12 0 0 56 24 25
2011 CS-03 24 29 18 9 20 0 0 53 29 45
2011 CS-04 20 34 22 12 12 0 0 54 24 59
2011 CS-05 6 12 0 41 41 0 0 18 82 17

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 39 10 17 5 0 0 68 22 169
2019 CS-01 24 52 14 5 5 0 0 76 10 21
2019 CS-02 23 35 19 15 8 0 0 58 23 26
2019 CS-03 32 39 7 17 5 0 0 71 22 59
2019 CS-04 32 32 12 22 2 0 0 63 24 41
2019 CS-05 24 53 0 18 6 0 0 76 24 17
2018 CS 27 35 17 12 10 0 0 62 21 94
2018 CS-02 27 27 13 27 7 0 0 53 33 15
2018 CS-03 37 30 15 4 15 0 0 67 19 27
2018 CS-04 19 34 28 13 6 0 0 53 19 32
2017 CS 29 31 17 16 7 0 0 60 23 124
2017 CS-01 26 26 11 21 16 0 0 53 37 19
2017 CS-02 14 29 32 14 11 0 0 43 25 28
2017 CS-03 46 36 13 5 0 0 0 82 5 39
2017 CS-04 29 20 17 27 7 0 0 49 33 30

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 48 30 11 8 3 0 0 78 11 168
2019 CS-01 48 33 19 0 0 0 0 81 0 21
2019 CS-02 36 36 20 4 4 0 0 72 8 25
2019 CS-03 54 24 7 12 3 0 0 78 15 59
2019 CS-04 44 34 12 5 5 0 0 78 10 41
2019 CS-05 59 29 0 12 0 0 0 88 12 17
2018 CS 43 35 11 6 4 0 1 78 11 94
2018 CS-02 33 33 7 13 7 0 7 71 21 15
2018 CS-03 37 48 4 4 7 0 0 85 11 27
2018 CS-04 50 31 13 6 0 0 0 81 6 32
2017 CS 32 46 13 6 4 0 0 78 10 125
2017 CS-01 32 42 16 5 5 0 0 74 11 19
2017 CS-02 25 51 11 7 7 0 0 75 14 28
2017 CS-03 43 40 17 0 0 0 0 83 0 40
2017 CS-04 29 44 7 13 7 0 0 73 20 30
2014 CS 39 40 13 5 2 1 0 80 7 117
2014 CS-01 36 21 21 7 7 7 0 62 15 14
2014 CS-02 35 46 8 12 0 0 0 81 12 26
2014 CS-03 45 31 21 3 0 0 0 76 3 29
2014 CS-04 36 50 10 2 2 0 0 86 5 42
2011 CS 34 36 12 12 6 0 0 70 18 164
2011 CS-01 72 17 0 11 0 0 0 89 11 18
2011 CS-02 36 36 20 8 0 0 0 72 8 25
2011 CS-03 27 44 13 9 7 0 0 71 16 45
2011 CS-04 32 39 12 12 5 0 0 71 17 59
2011 CS-05 18 24 12 24 24 0 0 41 47 17
2008 CS 41 35 8 4 11 0 1 77 15 75
2008 CS-04 48 26 6 3 13 0 3 77 17 31
2008 CS-05 35 30 5 10 20 0 0 65 30 20

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 49 26 11 8 6 0 0 75 14 168
2019 CS-01 48 33 10 0 10 0 0 81 10 21
2019 CS-02 35 31 19 8 8 0 0 65 15 26
2019 CS-03 57 26 5 7 5 0 0 83 12 58
2019 CS-04 44 22 20 10 5 0 0 66 15 41
2019 CS-05 59 18 6 12 6 0 0 76 18 17
2018 CS 35 35 16 8 6 0 0 69 15 95
2018 CS-02 27 27 7 27 13 0 0 53 40 15
2018 CS-03 43 29 14 0 14 0 0 71 14 28
2018 CS-04 38 31 25 6 0 0 0 69 6 32
2017 CS 30 36 10 14 9 1 0 67 23 125
2017 CS-01 26 26 21 11 11 5 0 56 22 19
2017 CS-02 21 29 11 29 11 0 0 50 39 28
2017 CS-03 48 40 5 5 2 0 0 88 7 40
2017 CS-04 23 34 13 17 13 0 0 57 30 30

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 57 32 4 5 1 0 0 90 6 167
2019 CS-01 67 29 5 0 0 0 0 95 0 21
2019 CS-02 38 58 4 0 0 0 0 96 0 26
2019 CS-03 64 22 3 9 2 0 0 86 10 58
2019 CS-04 48 40 5 8 0 0 0 88 8 40
2019 CS-05 71 24 6 0 0 0 0 94 0 17
2018 CS 48 39 8 4 1 0 0 87 5 93
2018 CS-02 60 20 13 7 0 0 0 80 7 15
2018 CS-03 54 32 7 4 4 0 0 86 7 28
2018 CS-04 47 43 7 3 0 0 0 90 3 30
2017 CS 49 37 6 5 2 0 0 87 7 126
2017 CS-01 37 42 11 5 5 0 0 79 11 19
2017 CS-02 32 44 7 14 4 0 0 75 18 28
2017 CS-03 65 32 2 0 0 0 0 98 0 40
2017 CS-04 52 32 10 3 3 0 0 84 6 31
2014 CS 67 24 5 2 3 0 0 91 4 117
2014 CS-01 57 21 14 0 7 0 0 79 7 14
2014 CS-02 65 23 8 4 0 0 0 88 4 26
2014 CS-03 72 28 0 0 0 0 0 100 0 29
2014 CS-04 69 19 5 2 5 0 0 88 7 42
2011 CS 54 35 7 2 2 0 0 89 4 164
2011 CS-01 50 39 6 6 0 0 0 89 6 18
2011 CS-02 48 48 4 0 0 0 0 96 0 25
2011 CS-03 56 36 4 2 2 0 0 91 4 45
2011 CS-04 59 27 10 2 2 0 0 86 3 59
2011 CS-05 47 35 6 0 12 0 0 82 12 17

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 29 11 5 5 0 0 79 10 169
2019 CS-01 52 24 14 0 10 0 0 76 10 21
2019 CS-02 38 42 12 4 4 0 0 81 8 26
2019 CS-03 49 34 7 5 5 0 0 83 10 59
2019 CS-04 51 22 17 5 5 0 0 73 10 41
2019 CS-05 59 18 6 12 6 0 0 76 18 17
2018 CS 37 38 9 9 6 1 0 76 15 94
2018 CS-02 40 33 7 7 13 0 0 73 20 15
2018 CS-03 36 43 11 0 11 0 0 79 11 28
2018 CS-04 39 35 6 16 0 3 0 77 17 31
2017 CS 29 35 13 14 8 0 0 64 22 126
2017 CS-01 21 37 16 21 5 0 0 58 26 19
2017 CS-02 18 25 25 22 11 0 0 43 32 28
2017 CS-03 53 35 2 7 2 0 0 88 10 40
2017 CS-04 19 36 16 13 16 0 0 55 29 31
2014 CS 25 43 10 15 7 0 0 68 22 117
2014 CS-01 29 21 14 7 29 0 0 50 36 14
2014 CS-02 15 58 15 12 0 0 0 73 12 26
2014 CS-03 24 34 14 21 7 0 0 59 28 29
2014 CS-04 29 43 5 19 5 0 0 71 24 42
2011 CS 22 46 10 13 9 0 0 68 22 164
2011 CS-01 17 50 17 11 6 0 0 67 17 18
2011 CS-02 28 52 8 12 0 0 0 80 12 25
2011 CS-03 20 47 11 18 4 0 0 67 22 45
2011 CS-04 24 46 8 12 10 0 0 69 22 59
2011 CS-05 18 35 6 6 35 0 0 53 41 17

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 56 27 7 4 6 0 0 83 10 168
2019 CS-01 57 24 10 0 10 0 0 81 10 21
2019 CS-02 50 31 8 0 12 0 0 81 12 26
2019 CS-03 56 32 5 2 5 0 0 88 7 59
2019 CS-04 50 28 10 10 3 0 0 78 13 40
2019 CS-05 71 12 6 6 6 0 0 82 12 17
2018 CS 47 29 11 7 4 1 0 78 12 95
2018 CS-02 40 40 0 13 7 0 0 80 20 15
2018 CS-03 50 25 11 7 7 0 0 75 14 28
2018 CS-04 53 25 13 6 0 3 0 81 6 32
2017 CS 41 32 9 10 8 0 0 73 18 126
2017 CS-01 32 26 21 11 11 0 0 58 21 19
2017 CS-02 25 32 11 21 11 0 0 58 32 28
2017 CS-03 68 22 5 5 0 0 0 90 5 40
2017 CS-04 22 52 4 6 16 0 0 74 23 31
2014 CS 32 41 15 10 3 0 0 73 13 117
2014 CS-01 21 36 29 14 0 0 0 57 14 14
2014 CS-02 27 58 12 0 4 0 0 85 4 26
2014 CS-03 34 34 14 14 3 0 0 69 17 29
2014 CS-04 33 36 14 14 2 0 0 69 17 42

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 42 35 13 8 3 0 0 77 11 167
2019 CS-01 48 24 29 0 0 0 0 71 0 21
2019 CS-02 40 40 12 8 0 0 0 80 8 25
2019 CS-03 42 37 10 8 2 0 0 80 10 59
2019 CS-04 29 39 15 12 5 0 0 68 17 41
2019 CS-05 63 25 0 0 13 0 0 88 13 16
2018 CS 36 38 12 12 2 0 0 74 14 94
2018 CS-02 40 40 0 20 0 0 0 80 20 15
2018 CS-03 33 41 11 7 7 0 0 74 15 27
2018 CS-04 38 34 22 6 0 0 0 72 6 32
2017 CS 37 31 15 11 6 0 0 68 17 126
2017 CS-01 37 37 16 5 5 0 0 74 11 19
2017 CS-02 21 36 21 15 7 0 0 57 22 28
2017 CS-03 58 30 7 5 0 0 0 88 5 40
2017 CS-04 28 26 23 10 13 0 0 54 23 31
2014 CS 27 39 12 16 5 0 0 67 21 117
2014 CS-01 21 43 7 14 14 0 0 64 29 14
2014 CS-02 31 35 12 19 4 0 0 65 23 26
2014 CS-03 31 31 10 21 7 0 0 62 28 29
2014 CS-04 24 45 17 12 2 0 0 69 14 42
2011 CS 26 44 15 9 6 0 0 70 15 164
2011 CS-01 33 39 22 6 0 0 0 72 6 18
2011 CS-02 8 68 20 4 0 0 0 76 4 25
2011 CS-03 29 44 9 9 9 0 0 73 18 45
2011 CS-04 32 42 12 8 5 0 0 75 14 59
2011 CS-05 18 18 24 24 18 0 0 35 41 17

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 55 27 9 7 2 1 0 83 8 169
2019 CS-01 67 24 10 0 0 0 0 90 0 21
2019 CS-02 38 42 15 4 0 0 0 81 4 26
2019 CS-03 61 20 5 8 3 2 0 83 12 59
2019 CS-04 46 32 10 10 2 0 0 78 12 41
2019 CS-05 65 24 12 0 0 0 0 88 0 17
2018 CS 38 39 11 10 2 0 0 78 12 94
2018 CS-02 47 27 13 13 0 0 0 73 13 15
2018 CS-03 37 33 11 11 7 0 0 70 19 27
2018 CS-04 34 50 9 6 0 0 0 84 6 32
2017 CS 43 33 14 6 5 0 0 75 10 126
2017 CS-01 42 42 5 0 11 0 0 84 11 19
2017 CS-02 35 25 25 7 8 0 0 61 15 28
2017 CS-03 58 35 7 0 0 0 0 93 0 40
2017 CS-04 35 23 23 13 6 0 0 58 19 31
2014 CS 33 45 15 3 3 0 0 79 6 117
2014 CS-01 29 43 14 0 14 0 0 71 14 14
2014 CS-02 38 42 15 4 0 0 0 81 4 26
2014 CS-03 52 31 14 3 0 0 0 83 3 29
2014 CS-04 19 55 19 2 5 0 0 74 7 42
2011 CS 34 45 10 6 4 0 0 80 10 163
2011 CS-01 39 44 6 6 6 0 0 83 11 18
2011 CS-02 36 48 8 4 4 0 0 84 8 25
2011 CS-03 38 44 9 7 2 0 0 82 9 45
2011 CS-04 34 43 12 9 2 0 0 78 10 58
2011 CS-05 18 53 12 0 18 0 0 71 18 17
2008 CS 45 32 9 7 7 0 0 77 13 75
2008 CS-04 42 32 10 10 6 0 0 74 16 31
2008 CS-05 50 15 15 5 15 0 0 65 20 20

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 34 23 7 7 0 0 63 14 169
2019 CS-01 38 43 10 0 10 0 0 81 10 21
2019 CS-02 42 27 23 8 0 0 0 69 8 26
2019 CS-03 24 44 19 7 7 0 0 68 14 59
2019 CS-04 12 29 39 10 10 0 0 41 20 41
2019 CS-05 35 18 24 12 12 0 0 53 24 17
2018 CS 28 37 11 18 4 1 1 67 23 95
2018 CS-02 53 40 0 7 0 0 0 93 7 15
2018 CS-03 29 36 14 14 4 0 4 67 19 28
2018 CS-04 16 41 13 22 6 3 0 58 29 32
2017 CS 25 45 19 6 5 0 0 70 11 126
2017 CS-01 26 53 11 5 5 0 0 79 11 19
2017 CS-02 40 35 18 7 0 0 0 75 7 28
2017 CS-03 31 47 17 0 5 0 0 78 5 40
2017 CS-04 10 48 23 13 6 0 0 58 19 31
2014 CS 26 38 21 10 4 0 0 64 15 117
2014 CS-01 29 57 7 0 7 0 0 86 7 14
2014 CS-02 27 42 19 0 12 0 0 69 12 26
2014 CS-03 34 28 21 14 3 0 0 62 17 29
2014 CS-04 24 38 24 14 0 0 0 62 14 42
2011 CS 20 43 24 9 3 0 1 64 12 164
2011 CS-01 39 33 22 0 0 0 6 76 0 18
2011 CS-02 28 60 12 0 0 0 0 88 0 25
2011 CS-03 22 40 18 16 4 0 0 62 20 45
2011 CS-04 14 44 32 7 2 0 2 59 9 59
2011 CS-05 6 29 29 24 12 0 0 35 35 17
2008 CS 15 48 16 11 11 0 0 63 21 75
2008 CS-04 16 52 13 6 13 0 0 68 19 31
2008 CS-05 5 45 30 10 10 0 0 50 20 20

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 14 27 32 21 5 1 1 26 42 169
2019 CS-01 10 19 38 24 10 0 0 33 29 21
2019 CS-02 19 31 19 23 8 0 0 31 50 26
2019 CS-03 10 25 34 19 7 2 3 27 38 59
2019 CS-04 20 34 34 12 0 0 0 12 54 41
2019 CS-05 18 18 35 29 0 0 0 29 35 17
2018 CS 15 31 40 11 2 2 0 13 46 95
2018 CS-02 7 40 47 0 0 7 0 0 50 15
2018 CS-03 18 29 36 11 4 4 0 15 48 28
2018 CS-04 16 31 38 16 0 0 0 16 47 32
2017 CS 16 33 31 13 4 2 2 18 50 126
2017 CS-01 5 32 37 16 11 0 0 26 37 19
2017 CS-02 21 43 25 8 0 0 4 8 67 28
2017 CS-03 17 17 38 15 5 5 2 22 38 40
2017 CS-04 16 39 23 19 3 0 0 22 55 31
2014 CS 15 38 33 9 4 0 1 14 53 117
2014 CS-01 0 43 36 7 14 0 0 21 43 14
2014 CS-02 15 46 15 19 0 0 4 20 64 26
2014 CS-03 17 34 31 7 10 0 0 17 52 29
2014 CS-04 17 31 48 5 0 0 0 5 48 42
2011 CS 20 36 33 8 2 0 2 10 57 164
2011 CS-01 6 28 39 6 11 0 11 19 38 18
2011 CS-02 20 40 28 4 4 0 4 8 63 25
2011 CS-03 16 31 38 16 0 0 0 16 47 45
2011 CS-04 17 39 37 7 0 0 0 7 56 59
2011 CS-05 53 41 6 0 0 0 0 0 94 17
2008 CS 19 37 33 4 7 0 0 11 56 75
2008 CS-04 16 29 42 6 6 0 0 13 45 31
2008 CS-05 20 60 20 0 0 0 0 0 80 20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 9 10 30 31 15 3 2 48 20 169
2019 CS-01 14 5 14 38 24 0 5 65 20 21
2019 CS-02 19 4 31 31 12 4 0 44 24 26
2019 CS-03 3 8 27 36 19 5 2 58 13 59
2019 CS-04 7 20 41 27 5 0 0 32 27 41
2019 CS-05 12 12 35 18 18 6 0 38 25 17
2018 CS 7 15 34 27 12 3 2 41 23 95
2018 CS-02 20 7 27 27 13 7 0 43 29 15
2018 CS-03 4 21 32 25 7 4 7 36 28 28
2018 CS-04 6 19 31 31 13 0 0 44 25 32
2017 CS 8 25 23 23 14 3 3 40 35 124
2017 CS-01 5 21 11 32 21 0 11 59 29 19
2017 CS-02 11 35 27 11 11 0 4 24 48 26
2017 CS-03 5 10 35 20 20 8 2 45 17 40
2017 CS-04 6 36 16 32 9 0 0 41 43 31
2014 CS 12 21 34 19 9 1 5 29 35 117
2014 CS-01 14 29 21 7 29 0 0 36 43 14
2014 CS-02 8 15 35 23 4 4 12 32 27 26
2014 CS-03 14 17 34 24 7 0 3 32 32 29
2014 CS-04 14 21 38 14 7 0 5 23 38 42
2011 CS 18 28 26 18 6 0 4 24 48 163
2011 CS-01 6 11 33 22 11 0 17 40 20 18
2011 CS-02 4 44 32 16 4 0 0 20 48 25
2011 CS-03 20 29 22 22 7 0 0 29 49 45
2011 CS-04 19 29 24 17 5 0 5 24 51 58
2011 CS-05 47 18 29 6 0 0 0 6 65 17
2008 CS 12 24 33 20 7 4 0 28 38 75
2008 CS-04 13 23 29 23 10 3 0 33 37 31
2008 CS-05 10 35 35 20 0 0 0 20 45 20

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 13 20 36 20 9 2 1 29 34 168
2019 CS-01 0 19 38 24 14 5 0 40 20 21
2019 CS-02 16 36 16 12 16 4 0 29 54 25
2019 CS-03 8 12 41 24 14 2 0 38 21 59
2019 CS-04 24 24 37 15 0 0 0 15 49 41
2019 CS-05 12 18 53 18 0 0 0 18 29 17
2018 CS 18 24 38 13 5 2 0 18 43 95
2018 CS-02 20 27 40 7 0 7 0 7 50 15
2018 CS-03 18 21 43 4 11 4 0 15 41 28
2018 CS-04 16 25 41 19 0 0 0 19 41 32
2017 CS 13 28 33 18 4 2 2 23 43 125
2017 CS-01 6 17 22 33 17 0 6 53 24 18
2017 CS-02 14 51 4 25 0 7 0 27 70 28
2017 CS-03 12 17 47 18 0 3 2 19 31 40
2017 CS-04 19 26 42 6 6 0 0 13 45 31
2014 CS 22 37 30 6 3 2 1 9 61 117
2014 CS-01 0 21 43 7 14 14 0 25 25 14
2014 CS-02 15 38 35 4 4 0 4 8 56 26
2014 CS-03 24 34 31 10 0 0 0 10 59 29
2014 CS-04 31 48 17 5 0 0 0 5 79 42
2011 CS 22 34 30 7 4 1 2 11 58 164
2011 CS-01 6 28 22 17 11 6 11 33 40 18
2011 CS-02 8 48 24 12 0 0 8 13 61 25
2011 CS-03 11 33 44 7 4 0 0 11 44 45
2011 CS-04 34 32 27 3 3 0 0 7 66 59
2011 CS-05 47 29 18 6 0 0 0 6 76 17
2008 CS 19 31 29 9 9 3 0 19 51 75
2008 CS-04 16 26 29 10 13 6 0 24 45 31
2008 CS-05 25 50 20 0 5 0 0 5 75 20

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 11 20 30 25 13 1 0 38 32 169
2019 CS-01 14 14 14 38 19 0 0 57 29 21
2019 CS-02 12 12 35 15 23 4 0 40 24 26
2019 CS-03 12 19 27 32 8 2 0 41 31 59
2019 CS-04 12 34 41 10 2 0 0 12 46 41
2019 CS-05 6 18 29 29 18 0 0 47 24 17
2018 CS 9 28 41 14 5 3 0 20 37 94
2018 CS-02 7 27 20 20 20 7 0 43 36 15
2018 CS-03 7 25 46 14 4 4 0 19 33 28
2018 CS-04 10 35 35 19 0 0 0 19 45 31
2017 CS 8 26 35 21 7 1 2 28 35 125
2017 CS-01 5 11 21 47 16 0 0 63 16 19
2017 CS-02 7 39 22 25 4 0 4 30 48 28
2017 CS-03 5 20 45 15 10 3 2 26 26 40
2017 CS-04 10 30 47 9 3 0 0 13 40 30
2014 CS 14 34 31 14 4 1 2 19 50 116
2014 CS-01 7 0 29 36 21 0 7 62 8 14
2014 CS-02 15 42 27 8 0 4 4 8 63 26
2014 CS-03 24 31 21 17 7 0 0 24 55 29
2014 CS-04 10 39 41 10 0 0 0 10 49 41
2011 CS 13 32 34 15 5 0 2 20 46 164
2011 CS-01 17 11 28 22 11 0 11 38 31 18
2011 CS-02 4 40 40 4 8 0 4 13 46 25
2011 CS-03 20 27 20 29 4 0 0 33 47 45
2011 CS-04 5 39 46 8 2 0 0 10 44 59
2011 CS-05 35 29 24 6 6 0 0 12 65 17
2008 CS 13 28 39 13 5 1 0 19 42 75
2008 CS-04 16 23 42 16 3 0 0 19 39 31
2008 CS-05 15 40 35 5 5 0 0 10 55 20

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 14 19 27 18 17 2 3 37 35 169
2019 CS-01 5 5 29 24 29 5 5 58 11 21
2019 CS-02 19 15 19 19 23 4 0 44 36 26
2019 CS-03 7 24 25 19 19 3 3 40 33 59
2019 CS-04 27 22 39 10 2 0 0 12 49 41
2019 CS-05 18 18 12 35 12 0 6 50 38 17
2018 CS 25 22 28 18 3 2 1 22 49 95
2018 CS-02 27 27 13 13 13 7 0 29 57 15
2018 CS-03 25 32 29 14 0 0 0 14 57 28
2018 CS-04 34 13 34 16 0 3 0 16 48 32
2017 CS 20 29 27 14 8 1 2 22 51 126
2017 CS-01 11 11 37 26 16 0 0 42 21 19
2017 CS-02 21 29 28 18 4 0 0 22 50 28
2017 CS-03 15 27 32 7 10 3 5 19 46 40
2017 CS-04 23 42 19 10 6 0 0 16 65 31
2014 CS 26 38 23 4 7 1 2 11 65 117
2014 CS-01 29 21 21 7 21 0 0 29 50 14
2014 CS-02 35 38 19 0 0 4 4 0 79 26
2014 CS-03 34 38 17 3 3 0 3 7 75 29
2014 CS-04 14 40 31 5 10 0 0 14 55 42
2011 CS 25 33 25 11 4 0 2 15 59 164
2011 CS-01 11 39 17 22 6 0 6 29 53 18
2011 CS-02 24 24 28 8 8 0 8 17 52 25
2011 CS-03 36 27 27 7 4 0 0 11 62 45
2011 CS-04 20 39 25 12 2 0 2 14 60 59
2011 CS-05 29 35 24 12 0 0 0 12 65 17
2008 CS 20 25 35 13 4 1 1 18 47 75
2008 CS-04 19 32 26 10 6 3 3 17 55 31
2008 CS-05 20 30 40 10 0 0 0 10 50 20

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 10 12 19 31 24 2 2 57 23 168
2019 CS-01 5 15 20 25 30 0 5 58 21 20
2019 CS-02 15 12 8 27 35 4 0 64 28 26
2019 CS-03 10 7 12 34 32 3 2 70 18 59
2019 CS-04 15 17 34 32 2 0 0 34 32 41
2019 CS-05 0 18 18 41 24 0 0 65 18 17
2018 CS 11 20 25 29 11 2 2 42 32 92
2018 CS-02 20 20 7 20 27 7 0 50 43 15
2018 CS-03 11 15 22 37 7 0 7 48 28 27
2018 CS-04 10 26 32 29 0 3 0 30 37 31
2017 CS 11 19 33 23 9 4 1 33 32 125
2017 CS-01 11 11 42 26 11 0 0 37 21 19
2017 CS-02 7 25 40 18 4 7 0 23 34 28
2017 CS-03 8 10 31 28 16 5 3 47 19 39
2017 CS-04 10 33 26 25 6 0 0 32 43 31
2014 CS 9 23 32 19 10 3 4 31 35 117
2014 CS-01 21 14 7 21 36 0 0 57 36 14
2014 CS-02 8 23 35 12 8 4 12 23 36 26
2014 CS-03 10 21 34 17 7 7 3 27 35 29
2014 CS-04 7 24 38 21 7 0 2 29 32 42
2011 CS 17 21 26 23 8 2 2 33 40 164
2011 CS-01 6 11 17 39 17 6 6 63 19 18
2011 CS-02 8 24 32 20 8 4 4 30 35 25
2011 CS-03 13 13 22 38 11 2 0 50 27 45
2011 CS-04 20 24 32 14 5 2 3 20 46 59
2011 CS-05 41 41 12 6 0 0 0 6 82 17
2008 CS 17 28 21 24 3 4 3 29 49 75
2008 CS-04 13 32 16 26 0 6 6 30 52 31
2008 CS-05 25 30 35 10 0 0 0 10 55 20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 13 21 33 18 14 1 1 32 35 168
2019 CS-01 5 14 43 5 33 0 0 38 19 21
2019 CS-02 15 27 27 12 15 4 0 28 44 26
2019 CS-03 9 21 26 26 17 0 2 44 30 58
2019 CS-04 20 20 39 20 2 0 0 22 39 41
2019 CS-05 24 29 24 18 6 0 0 24 53 17
2018 CS 15 25 40 11 6 3 0 17 41 95
2018 CS-02 20 40 20 13 0 7 0 14 64 15
2018 CS-03 18 25 36 7 7 7 0 15 46 28
2018 CS-04 9 25 59 6 0 0 0 6 34 32
2017 CS 10 24 37 18 8 2 2 27 35 126
2017 CS-01 0 11 21 47 16 0 5 67 11 19
2017 CS-02 7 37 35 14 4 4 0 18 45 28
2017 CS-03 12 12 50 15 5 3 2 21 26 40
2017 CS-04 13 29 36 10 13 0 0 23 42 31
2014 CS 12 29 39 13 3 2 2 17 42 117
2014 CS-01 0 14 43 7 21 14 0 33 17 14
2014 CS-02 12 23 35 23 0 0 8 25 38 26
2014 CS-03 7 38 38 14 3 0 0 17 45 29
2014 CS-04 19 31 40 10 0 0 0 10 50 42

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 8 17 39 23 12 1 1 36 25 168
2019 CS-01 5 19 29 19 24 5 0 45 25 21
2019 CS-02 12 23 23 23 19 0 0 42 35 26
2019 CS-03 10 9 43 28 9 0 2 37 19 58
2019 CS-04 5 15 46 24 10 0 0 34 20 41
2019 CS-05 6 35 41 18 0 0 0 18 41 17
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 73 12 4 7 2 1 2 88 8 169
2019 CS-01 76 10 0 10 0 5 0 90 10 21
2019 CS-02 62 15 12 8 0 0 4 80 8 26
2019 CS-03 75 14 3 3 3 0 2 90 7 59
2019 CS-04 68 15 2 10 2 0 2 85 13 41
2019 CS-05 88 6 0 6 0 0 0 94 6 17
2017 CS 61 24 8 6 1 0 0 85 7 126
2017 CS-01 68 11 5 16 0 0 0 79 16 19
2017 CS-02 39 35 18 8 0 0 0 74 8 28
2017 CS-03 65 25 7 2 0 0 0 90 2 40
2017 CS-04 77 19 3 0 0 0 0 97 0 31
2014 CS 67 20 6 5 2 0 1 87 7 117
2014 CS-01 64 14 7 7 7 0 0 79 14 14
2014 CS-02 58 27 12 4 0 0 0 85 4 26
2014 CS-03 69 24 0 3 3 0 0 93 7 29
2014 CS-04 71 14 7 7 0 0 0 86 7 42
2011 CS 57 23 8 7 5 1 0 80 12 164
2011 CS-01 39 39 11 11 0 0 0 78 11 18
2011 CS-02 36 40 8 4 12 0 0 76 16 25
2011 CS-03 60 18 7 7 9 0 0 78 16 45
2011 CS-04 69 14 10 5 0 2 0 84 5 59
2011 CS-05 53 29 0 12 6 0 0 82 18 17
2008 CS 61 15 8 4 8 0 4 79 13 75
2008 CS-04 74 13 6 3 0 0 3 90 3 31
2008 CS-05 55 15 5 5 15 0 5 74 21 20

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 36 26 11 8 9 7 4 69 19 168
2019 CS-01 33 29 14 0 14 5 5 68 16 21
2019 CS-02 48 16 8 4 4 16 4 80 10 25
2019 CS-03 39 25 8 12 7 5 3 70 20 59
2019 CS-04 27 29 20 7 10 7 0 61 18 41
2019 CS-05 35 35 0 12 18 0 0 71 29 17
2018 CS 31 27 20 8 5 5 3 63 15 95
2018 CS-02 27 27 13 13 7 13 0 62 23 15
2018 CS-03 46 14 11 11 14 4 0 63 26 28
2018 CS-04 22 34 25 6 0 3 9 64 7 32
2017 CS 36 24 16 9 7 5 3 65 17 126
2017 CS-01 32 26 21 5 0 11 5 69 6 19
2017 CS-02 21 14 36 14 8 7 0 38 23 28
2017 CS-03 60 22 2 2 5 0 7 89 8 40
2017 CS-04 25 36 13 13 13 0 0 61 26 31
2014 CS 30 39 16 6 4 3 2 72 11 117
2014 CS-01 21 43 14 7 14 0 0 64 21 14
2014 CS-02 19 58 8 12 0 4 0 80 12 26
2014 CS-03 41 17 24 7 3 3 3 63 11 29
2014 CS-04 31 38 19 2 5 2 2 73 8 42

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 30 7 7 6 1 0 81 13 168
2019 CS-01 43 33 14 0 10 0 0 76 10 21
2019 CS-02 50 38 4 0 4 4 0 92 4 26
2019 CS-03 52 24 5 9 9 2 0 77 18 58
2019 CS-04 44 39 10 5 2 0 0 83 7 41
2019 CS-05 53 18 0 24 6 0 0 71 29 17
2018 CS 46 27 11 9 5 0 1 74 15 95
2018 CS-02 47 20 0 27 7 0 0 67 33 15
2018 CS-03 46 25 7 7 14 0 0 71 21 28
2018 CS-04 47 31 16 3 0 0 3 81 3 32
2017 CS 44 25 8 12 10 1 0 70 22 126
2017 CS-01 32 47 5 5 11 0 0 79 16 19
2017 CS-02 25 29 18 11 15 4 0 56 26 28
2017 CS-03 68 22 5 2 2 0 0 90 5 40
2017 CS-04 41 16 6 23 13 0 0 57 36 31
2014 CS 47 30 11 5 5 2 0 78 10 117
2014 CS-01 36 14 29 0 21 0 0 50 21 14
2014 CS-02 42 42 12 0 0 4 0 88 0 26
2014 CS-03 52 24 7 3 10 3 0 79 14 29
2014 CS-04 50 29 10 12 0 0 0 79 12 42

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 59 27 7 4 2 1 0 87 7 169
2019 CS-01 57 29 10 0 0 5 0 90 0 21
2019 CS-02 58 35 0 0 4 4 0 96 4 26
2019 CS-03 64 25 3 5 2 0 0 90 7 59
2019 CS-04 49 32 17 0 2 0 0 80 2 41
2019 CS-05 53 18 0 24 6 0 0 71 29 17
2018 CS 51 35 6 5 3 0 0 85 8 95
2018 CS-02 40 27 13 20 0 0 0 67 20 15
2018 CS-03 57 25 7 0 11 0 0 82 11 28
2018 CS-04 50 41 3 6 0 0 0 91 6 32
2017 CS 47 34 11 5 3 1 0 81 8 126
2017 CS-01 32 58 0 0 5 5 0 94 6 19
2017 CS-02 22 53 18 4 4 0 0 75 7 28
2017 CS-03 78 10 5 5 2 0 0 88 7 40
2017 CS-04 39 38 20 3 0 0 0 77 3 31
2014 CS 53 38 5 3 2 0 0 91 4 117
2014 CS-01 50 43 0 0 7 0 0 93 7 14
2014 CS-02 62 38 0 0 0 0 0 100 0 26
2014 CS-03 48 38 7 3 3 0 0 86 7 29
2014 CS-04 52 33 10 5 0 0 0 86 5 42

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 55 32 7 4 2 0 1 87 6 168
2019 CS-01 57 24 10 5 0 0 5 85 5 21
2019 CS-02 46 38 12 0 4 0 0 85 4 26
2019 CS-03 56 31 7 5 2 0 0 86 7 59
2019 CS-04 50 38 8 3 3 0 0 88 5 40
2019 CS-05 65 24 0 12 0 0 0 88 12 17
2018 CS 46 35 8 5 3 2 0 83 9 95
2018 CS-02 53 7 13 20 7 0 0 60 27 15
2018 CS-03 50 32 7 4 7 0 0 82 11 28
2018 CS-04 44 47 3 0 0 6 0 97 0 32
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 21 8 3 3 2 1 85 6 169
2019 CS-01 52 24 14 0 5 5 0 80 5 21
2019 CS-02 58 12 15 4 4 4 4 75 8 26
2019 CS-03 64 19 7 3 2 3 2 88 5 59
2019 CS-04 66 22 7 2 2 0 0 88 5 41
2019 CS-05 53 35 0 6 6 0 0 88 12 17

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 44 24 14 8 7 1 2 71 15 169
2019 CS-01 43 14 29 0 10 5 0 60 10 21
2019 CS-02 50 23 15 0 4 4 4 79 4 26
2019 CS-03 44 27 10 12 5 0 2 72 17 59
2019 CS-04 39 32 15 7 7 0 0 71 15 41
2019 CS-05 47 12 12 18 6 0 6 63 25 17
2018 CS 42 25 13 9 8 3 0 70 17 92
2018 CS-02 36 29 14 14 0 7 0 69 15 14
2018 CS-03 48 19 11 7 11 4 0 69 19 27
2018 CS-04 38 34 13 9 3 3 0 74 13 32
2017 CS 38 32 15 7 6 2 0 71 14 125
2017 CS-01 26 21 32 0 16 5 0 50 17 19
2017 CS-02 15 40 30 8 4 4 0 57 12 27
2017 CS-03 60 25 10 5 0 0 0 85 5 40
2017 CS-04 36 35 3 13 13 0 0 71 26 31
2014 CS 39 32 15 8 5 1 0 72 13 117
2014 CS-01 36 43 7 14 0 0 0 79 14 14
2014 CS-02 42 23 23 12 0 0 0 65 12 26
2014 CS-03 45 21 14 3 17 0 0 66 21 29
2014 CS-04 36 38 14 7 2 2 0 76 10 42
2011 CS 30 34 10 13 13 0 1 64 26 164
2011 CS-01 28 56 6 6 6 0 0 83 11 18
2011 CS-02 32 44 4 8 12 0 0 76 20 25
2011 CS-03 33 31 11 13 9 0 2 66 23 45
2011 CS-04 32 29 14 15 10 0 0 61 25 59
2011 CS-05 12 18 6 18 47 0 0 29 65 17
2008 CS 32 29 8 13 16 0 1 62 30 75
2008 CS-04 48 29 6 10 3 0 3 80 13 31
2008 CS-05 15 25 15 15 30 0 0 40 45 20

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 56 22 11 5 4 1 1 80 9 169
2019 CS-01 38 29 24 0 5 5 0 70 5 21
2019 CS-02 54 31 8 4 0 0 4 88 4 26
2019 CS-03 64 24 5 3 2 2 0 90 5 59
2019 CS-04 54 15 20 5 7 0 0 68 12 41
2019 CS-05 53 18 6 12 12 0 0 71 24 17
2018 CS 49 27 8 6 4 5 0 81 11 93
2018 CS-02 36 36 7 14 0 7 0 77 15 14
2018 CS-03 50 25 11 0 11 4 0 78 11 28
2018 CS-04 53 22 6 9 3 6 0 80 13 32
2017 CS 46 30 13 6 4 1 0 77 10 126
2017 CS-01 32 47 16 5 0 0 0 79 5 19
2017 CS-02 25 39 25 8 0 4 0 67 8 28
2017 CS-03 68 22 7 2 0 0 0 90 2 40
2017 CS-04 48 17 13 10 13 0 0 65 23 31
2014 CS 45 30 14 3 3 4 1 79 6 117
2014 CS-01 43 21 14 7 7 7 0 69 15 14
2014 CS-02 46 35 8 8 0 4 0 84 8 26
2014 CS-03 48 21 21 0 3 3 3 74 4 29
2014 CS-04 48 31 12 2 2 5 0 83 5 42
2011 CS 36 30 12 9 10 2 1 68 19 164
2011 CS-01 22 61 11 0 6 0 0 83 6 18
2011 CS-02 44 32 4 8 8 4 0 79 17 25
2011 CS-03 40 31 18 2 9 0 0 71 11 45
2011 CS-04 41 24 10 14 7 3 2 68 21 59
2011 CS-05 12 18 18 18 35 0 0 29 53 17
2008 CS 37 27 9 8 16 3 0 66 25 75
2008 CS-04 52 26 10 3 10 0 0 77 13 31
2008 CS-05 15 25 5 15 40 0 0 40 55 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 49 27 11 5 6 1 2 78 12 169
2019 CS-01 33 14 33 5 5 5 5 53 11 21
2019 CS-02 54 27 8 4 4 0 4 84 8 26
2019 CS-03 53 34 2 3 7 0 2 88 10 59
2019 CS-04 44 27 17 7 5 0 0 71 12 41
2019 CS-05 53 24 6 6 12 0 0 76 18 17
2018 CS 38 37 11 5 7 1 0 76 13 94
2018 CS-02 36 36 14 7 0 7 0 77 8 14
2018 CS-03 39 32 18 0 11 0 0 71 11 28
2018 CS-04 34 44 9 9 3 0 0 78 13 32
2017 CS 43 36 9 9 3 0 0 78 13 126
2017 CS-01 32 42 11 16 0 0 0 74 16 19
2017 CS-02 18 57 22 4 0 0 0 75 4 28
2017 CS-03 65 30 2 2 0 0 0 95 2 40
2017 CS-04 41 23 6 19 10 0 0 64 30 31
2014 CS 43 32 12 8 5 0 1 75 13 117
2014 CS-01 43 29 0 14 14 0 0 71 29 14
2014 CS-02 38 31 15 15 0 0 0 69 15 26
2014 CS-03 41 24 17 3 10 0 3 68 14 29
2014 CS-04 48 33 12 5 2 0 0 81 7 42
2011 CS 32 35 10 13 10 0 0 66 23 164
2011 CS-01 33 50 17 0 0 0 0 83 0 18
2011 CS-02 20 44 16 16 4 0 0 64 20 25
2011 CS-03 36 38 7 13 7 0 0 73 20 45
2011 CS-04 39 31 10 10 10 0 0 69 20 59
2011 CS-05 12 12 6 35 35 0 0 24 71 17
2008 CS 34 30 7 18 12 0 0 64 30 74
2008 CS-04 40 37 3 17 3 0 0 77 20 30
2008 CS-05 15 25 5 25 30 0 0 40 55 20

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 85 7 2 2 1 1 2 94 3 169
2019 CS-01 86 0 0 5 0 5 5 95 5 21
2019 CS-02 88 0 0 4 0 0 8 96 4 26
2019 CS-03 88 7 2 2 2 0 0 95 3 59
2019 CS-04 80 7 7 0 2 0 2 90 3 41
2019 CS-05 76 18 0 0 0 6 0 100 0 17
2017 CS 78 15 6 1 0 0 0 94 1 126
2017 CS-01 84 11 5 0 0 0 0 95 0 19
2017 CS-02 71 22 7 0 0 0 0 93 0 28
2017 CS-03 88 7 5 0 0 0 0 95 0 40
2017 CS-04 74 16 6 3 0 0 0 90 3 31
2014 CS 79 15 2 3 2 0 0 94 4 117
2014 CS-01 86 14 0 0 0 0 0 100 0 14
2014 CS-02 65 19 8 4 4 0 0 85 8 26
2014 CS-03 83 10 0 3 3 0 0 93 7 29
2014 CS-04 86 12 0 2 0 0 0 98 2 42
2011 CS 71 15 8 1 3 1 1 88 4 164
2011 CS-01 61 28 11 0 0 0 0 89 0 18
2011 CS-02 60 24 4 4 8 0 0 84 12 25
2011 CS-03 73 13 9 0 2 2 0 89 2 45
2011 CS-04 81 8 5 0 2 2 2 93 2 59
2011 CS-05 53 12 18 6 6 0 6 69 13 17
2008 CS 72 9 4 7 4 0 4 85 11 75
2008 CS-04 81 10 6 0 0 0 3 93 0 31
2008 CS-05 65 10 5 10 5 0 5 79 16 20

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 70 14 4 6 2 2 1 87 9 169
2019 CS-01 52 19 0 10 10 10 0 79 21 21
2019 CS-02 62 27 4 0 0 4 4 96 0 26
2019 CS-03 76 12 2 8 0 0 2 90 9 59
2019 CS-04 78 5 10 5 2 0 0 83 7 41
2019 CS-05 71 12 6 6 6 0 0 82 12 17
2017 CS 54 28 7 4 6 2 0 83 10 126
2017 CS-01 42 32 11 5 5 5 0 78 11 19
2017 CS-02 32 39 11 11 8 0 0 71 18 28
2017 CS-03 80 12 2 0 2 2 0 95 3 40
2017 CS-04 48 36 6 3 6 0 0 84 10 31
2014 CS 56 26 5 6 2 3 2 87 8 117
2014 CS-01 43 29 14 14 0 0 0 71 14 14
2014 CS-02 54 31 4 4 0 8 0 92 4 26
2014 CS-03 72 14 3 7 0 0 3 89 7 29
2014 CS-04 57 26 5 5 5 0 2 85 10 42
2011 CS 41 36 10 4 2 4 3 82 7 164
2011 CS-01 44 22 17 0 6 0 11 75 6 18
2011 CS-02 44 32 8 4 0 8 4 86 5 25
2011 CS-03 40 51 2 2 0 2 2 95 2 45
2011 CS-04 42 31 14 3 3 5 2 78 7 59
2011 CS-05 29 35 12 18 6 0 0 65 24 17

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 67 13 11 3 4 2 1 82 7 168
2019 CS-01 57 14 14 0 5 10 0 79 5 21
2019 CS-02 68 28 0 0 0 0 4 100 0 25
2019 CS-03 73 10 10 3 3 0 0 83 7 59
2019 CS-04 61 12 17 5 2 2 0 75 8 41
2019 CS-05 71 6 12 0 12 0 0 76 12 17
2018 CS 55 22 7 5 5 3 1 81 11 94
2018 CS-02 57 14 14 7 7 0 0 71 14 14
2018 CS-03 50 18 7 7 11 4 4 73 19 28
2018 CS-04 59 25 9 3 0 3 0 87 3 32
2017 CS 54 25 11 5 4 2 1 80 9 126
2017 CS-01 32 37 16 11 0 5 0 72 11 19
2017 CS-02 35 35 22 0 4 4 0 73 4 28
2017 CS-03 83 7 7 2 0 0 0 90 2 40
2017 CS-04 48 26 3 10 10 0 3 77 20 31

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 57 22 8 8 5 0 1 80 13 169
2019 CS-01 57 5 19 10 10 0 0 62 19 21
2019 CS-02 62 31 0 0 4 0 4 96 4 26
2019 CS-03 63 24 3 7 3 0 0 86 10 59
2019 CS-04 49 24 12 10 5 0 0 73 15 41
2019 CS-05 41 29 12 12 6 0 0 71 18 17
2018 CS 48 27 13 6 5 1 0 75 12 94
2018 CS-02 43 29 14 14 0 0 0 71 14 14
2018 CS-03 54 21 14 0 11 0 0 75 11 28
2018 CS-04 41 34 13 6 3 3 0 77 10 32
2017 CS 47 30 11 7 5 1 0 77 12 126
2017 CS-01 37 37 11 16 0 0 0 74 16 19
2017 CS-02 21 39 29 4 4 4 0 63 7 28
2017 CS-03 78 15 2 5 0 0 0 93 5 40
2017 CS-04 38 30 10 10 13 0 0 68 23 31
2014 CS 45 35 9 7 3 0 0 80 10 117
2014 CS-01 36 50 7 7 0 0 0 86 7 14
2014 CS-02 50 31 12 8 0 0 0 81 8 26
2014 CS-03 52 14 14 10 10 0 0 66 21 29
2014 CS-04 45 40 7 5 2 0 0 86 7 42

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 49 10 5 3 3 3 81 8 39
2019 CS-04 29 41 18 0 6 0 6 75 6 17
2019 CS-05 27 45 9 18 0 0 0 73 18 11
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 35 31 13 7 10 5 0 69 18 168
2019 CS-01 29 29 19 0 5 19 0 71 6 21
2019 CS-02 42 31 8 0 19 0 0 73 19 26
2019 CS-03 36 31 17 7 5 5 0 70 13 59
2019 CS-04 23 38 13 15 13 0 0 60 28 40
2019 CS-05 47 29 0 12 12 0 0 76 24 17
2018 CS 28 39 11 12 6 4 0 70 19 93
2018 CS-02 33 20 7 20 13 7 0 57 36 15
2018 CS-03 32 43 11 7 7 0 0 75 14 28
2018 CS-04 26 42 10 16 3 3 0 70 20 31
2017 CS 28 26 22 9 7 7 0 59 17 126
2017 CS-01 21 37 21 5 11 5 0 61 17 19
2017 CS-02 18 22 36 7 0 18 0 48 9 28
2017 CS-03 40 27 12 7 7 5 0 71 16 40
2017 CS-04 28 19 26 17 10 0 0 48 26 31
2014 CS 21 41 15 9 4 10 0 70 14 117
2014 CS-01 29 43 14 0 0 14 0 83 0 14
2014 CS-02 19 54 8 4 0 15 0 86 5 26
2014 CS-03 17 28 24 10 10 10 0 50 23 29
2014 CS-04 24 40 12 12 5 7 0 69 18 42
2011 CS 14 25 17 11 21 12 0 44 36 163
2011 CS-01 0 33 33 0 6 28 0 46 8 18
2011 CS-02 13 38 4 13 8 25 0 67 28 24
2011 CS-03 18 24 18 13 20 7 0 45 36 45
2011 CS-04 15 24 19 10 24 8 0 43 37 59
2011 CS-05 18 6 12 18 47 0 0 24 65 17

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 36 29 12 12 8 3 0 67 20 167
2019 CS-01 43 14 19 10 5 10 0 63 16 21
2019 CS-02 42 19 15 0 19 4 0 64 20 26
2019 CS-03 34 31 17 14 3 2 0 66 17 59
2019 CS-04 23 44 5 18 10 0 0 67 28 39
2019 CS-05 41 35 0 18 6 0 0 76 24 17
2018 CS 28 32 17 14 7 2 0 61 22 94
2018 CS-02 33 7 27 20 13 0 0 40 33 15
2018 CS-03 39 21 14 18 7 0 0 61 25 28
2018 CS-04 22 44 16 9 6 3 0 68 16 32
2017 CS 20 33 20 16 8 2 0 55 24 126
2017 CS-01 16 32 32 5 11 5 0 50 17 19
2017 CS-02 11 32 32 18 4 4 0 45 23 28
2017 CS-03 28 42 12 10 5 3 0 72 15 40
2017 CS-04 25 16 16 30 13 0 0 41 43 31
2014 CS 19 40 19 12 7 3 0 61 19 117
2014 CS-01 29 43 7 7 7 7 0 77 15 14
2014 CS-02 15 46 19 8 4 8 0 67 13 26
2014 CS-03 24 28 31 7 10 0 0 52 17 29
2014 CS-04 14 43 14 19 7 2 0 59 27 42
2011 CS 11 29 22 12 21 4 0 42 35 163
2011 CS-01 11 39 33 6 6 6 0 53 12 18
2011 CS-02 4 42 17 13 13 13 0 52 29 24
2011 CS-03 9 27 29 11 22 2 0 36 34 45
2011 CS-04 15 31 15 15 22 2 0 47 38 59
2011 CS-05 12 6 24 6 47 6 0 19 56 17
2008 CS 20 37 11 15 16 1 0 58 31 75
2008 CS-04 32 26 6 23 13 0 0 58 35 31
2008 CS-05 10 45 5 15 25 0 0 55 40 20

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 25 31 13 16 10 5 0 59 27 167
2019 CS-01 33 19 14 14 5 14 0 61 22 21
2019 CS-02 35 19 15 4 19 8 0 58 25 26
2019 CS-03 24 33 16 19 3 5 0 60 24 58
2019 CS-04 8 43 10 23 18 0 0 50 40 40
2019 CS-05 35 35 6 12 12 0 0 71 24 17
2018 CS 13 34 20 16 11 6 0 50 28 94
2018 CS-02 20 27 20 13 13 7 0 50 29 15
2018 CS-03 21 21 21 14 11 11 0 48 28 28
2018 CS-04 6 47 22 19 6 0 0 53 25 32
2017 CS 17 23 24 17 8 11 0 45 28 126
2017 CS-01 11 26 21 16 5 21 0 47 27 19
2017 CS-02 4 25 32 18 4 18 0 35 26 28
2017 CS-03 25 30 20 7 5 13 0 63 14 40
2017 CS-04 25 10 23 30 13 0 0 35 43 31
2014 CS 14 32 25 15 9 6 0 48 25 117
2014 CS-01 29 29 14 7 0 21 0 73 9 14
2014 CS-02 15 35 27 12 4 8 0 54 17 26
2014 CS-03 14 34 24 14 10 3 0 50 25 29
2014 CS-04 10 31 26 17 14 2 0 41 32 42
2011 CS 6 26 23 18 18 9 0 36 40 163
2011 CS-01 0 39 22 17 6 17 0 47 27 18
2011 CS-02 4 38 21 17 4 17 0 50 25 24
2011 CS-03 7 22 29 13 24 4 0 30 40 45
2011 CS-04 8 27 22 19 19 5 0 38 39 59
2011 CS-05 6 6 12 29 35 12 0 13 73 17
2008 CS 9 41 15 20 11 4 0 53 32 75
2008 CS-04 13 39 13 23 13 0 0 52 35 31
2008 CS-05 0 40 15 35 10 0 0 40 45 20

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 23 29 18 13 15 2 0 53 28 168
2019 CS-01 24 29 29 10 0 10 0 58 11 21
2019 CS-02 27 27 12 15 19 0 0 54 35 26
2019 CS-03 22 31 17 10 19 2 0 53 29 59
2019 CS-04 18 28 23 15 18 0 0 45 33 40
2019 CS-05 24 35 12 12 18 0 0 59 29 17
2018 CS 15 29 26 16 14 1 0 44 30 94
2018 CS-02 13 20 27 27 13 0 0 33 40 15
2018 CS-03 18 25 32 11 14 0 0 43 25 28
2018 CS-04 16 34 25 16 9 0 0 50 25 32
2017 CS 14 28 22 19 13 4 0 44 33 126
2017 CS-01 16 11 32 26 11 5 0 28 39 19
2017 CS-02 7 36 21 22 4 11 0 48 28 28
2017 CS-03 15 45 20 10 7 3 0 62 18 40
2017 CS-04 19 13 23 19 26 0 0 32 46 31
2014 CS 15 27 16 21 15 6 0 45 37 117
2014 CS-01 36 21 0 14 14 14 0 67 33 14
2014 CS-02 15 46 4 19 8 8 0 67 29 26
2014 CS-03 10 21 28 14 24 3 0 32 39 29
2014 CS-04 12 21 19 29 14 5 0 35 45 42
2011 CS 10 25 12 22 28 3 0 36 51 163
2011 CS-01 17 39 11 22 11 0 0 56 33 18
2011 CS-02 4 29 21 21 13 13 0 38 38 24
2011 CS-03 4 33 13 24 20 4 0 40 47 45
2011 CS-04 14 19 8 22 37 0 0 32 59 59
2011 CS-05 12 6 12 18 53 0 0 18 71 17
2008 CS 11 29 17 21 21 0 0 40 43 75
2008 CS-04 13 32 10 26 19 0 0 45 45 31
2008 CS-05 0 15 25 25 35 0 0 15 60 20

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 45 20 16 10 4 5 1 69 14 168
2019 CS-01 60 30 0 0 5 5 0 95 5 20
2019 CS-02 50 15 0 19 8 8 0 71 29 26
2019 CS-03 47 19 15 8 3 7 0 71 13 59
2019 CS-04 32 24 27 10 5 0 2 58 15 41
2019 CS-05 41 12 35 12 0 0 0 53 12 17
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 41 17 8 4 1 0 71 12 169
2019 CS-01 38 29 24 5 5 0 0 67 10 21
2019 CS-02 46 19 15 4 8 8 0 71 13 26
2019 CS-03 24 47 20 7 2 0 0 71 8 59
2019 CS-04 20 51 15 10 5 0 0 71 15 41
2019 CS-05 29 53 6 6 6 0 0 82 12 17
2018 CS 26 41 24 3 6 0 0 67 10 93
2018 CS-02 36 21 29 7 7 0 0 57 14 14
2018 CS-03 25 39 25 4 7 0 0 64 11 28
2018 CS-04 23 48 26 3 0 0 0 71 3 31
2017 CS 21 40 24 9 5 2 0 61 15 126
2017 CS-01 11 47 21 11 5 5 0 61 17 19
2017 CS-02 11 39 39 4 4 4 0 52 7 28
2017 CS-03 38 37 22 0 2 0 0 75 2 40
2017 CS-04 16 45 16 19 3 0 0 61 23 31
2014 CS 21 43 21 13 0 3 0 66 13 117
2014 CS-01 21 29 36 14 0 0 0 50 14 14
2014 CS-02 27 42 19 8 0 4 0 72 8 26
2014 CS-03 21 45 14 14 0 7 0 70 15 29
2014 CS-04 19 43 24 14 0 0 0 62 14 42
2011 CS 16 37 18 13 12 4 0 55 26 164
2011 CS-01 22 56 17 6 0 0 0 78 6 18
2011 CS-02 16 36 28 4 4 12 0 59 9 25
2011 CS-03 4 40 16 18 13 9 0 49 34 45
2011 CS-04 22 36 15 10 17 0 0 58 27 59
2011 CS-05 18 18 18 29 18 0 0 35 47 17

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 17 43 17 13 5 4 0 63 19 168
2019 CS-01 24 33 29 10 5 0 0 57 14 21
2019 CS-02 24 36 20 8 4 8 0 65 13 25
2019 CS-03 14 54 14 14 3 2 0 69 17 59
2019 CS-04 5 49 22 12 10 2 0 55 23 41
2019 CS-05 35 24 6 24 6 6 0 63 31 17

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 33 14 8 7 1 1 71 15 169
2019 CS-01 38 24 24 5 5 0 5 65 10 21
2019 CS-02 31 27 8 19 12 4 0 60 32 26
2019 CS-03 32 36 15 5 10 0 2 69 16 59
2019 CS-04 41 34 12 7 5 0 0 76 12 41
2019 CS-05 41 53 6 0 0 0 0 94 0 17
2018 CS 35 35 10 6 7 6 0 75 15 94
2018 CS-02 29 36 14 7 7 7 0 69 15 14
2018 CS-03 43 32 7 11 7 0 0 75 18 28
2018 CS-04 31 44 6 0 6 13 0 86 7 32
2017 CS 33 29 18 10 5 3 2 66 15 126
2017 CS-01 16 32 32 0 11 5 5 53 12 19
2017 CS-02 32 18 25 15 4 7 0 53 20 28
2017 CS-03 43 28 15 5 5 2 2 74 11 40
2017 CS-04 35 39 10 13 3 0 0 74 16 31
2014 CS 32 38 13 3 4 8 2 78 8 117
2014 CS-01 21 64 7 0 0 7 0 92 0 14
2014 CS-02 35 38 15 0 0 8 4 83 0 26
2014 CS-03 21 34 17 7 7 10 3 64 16 29
2014 CS-04 40 33 12 2 5 7 0 79 8 42
2011 CS 27 27 15 16 9 6 1 58 26 162
2011 CS-01 22 28 28 11 6 6 0 53 18 18
2011 CS-02 29 21 4 33 4 8 0 55 41 24
2011 CS-03 16 31 22 13 13 2 2 49 28 45
2011 CS-04 32 27 12 12 7 10 0 66 21 59
2011 CS-05 44 19 6 19 13 0 0 63 31 16
2008 CS 36 19 17 11 9 7 1 59 22 75
2008 CS-04 48 16 13 6 6 10 0 71 14 31
2008 CS-05 30 20 20 15 5 5 5 56 22 20

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 40 29 17 8 5 1 0 69 13 167
2019 CS-01 43 29 19 5 5 0 0 71 10 21
2019 CS-02 42 31 15 8 4 0 0 73 12 26
2019 CS-03 36 31 16 9 7 2 0 68 16 58
2019 CS-04 40 30 15 10 5 0 0 70 15 40
2019 CS-05 47 24 18 12 0 0 0 71 12 17
2018 CS 37 34 18 4 4 2 0 73 9 93
2018 CS-02 43 29 14 7 0 7 0 77 8 14
2018 CS-03 37 41 15 0 7 0 0 78 7 27
2018 CS-04 28 41 22 6 0 3 0 71 6 32

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 20 18 11 15 12 3 48 31 169
2019 CS-01 38 5 24 5 10 10 10 53 18 21
2019 CS-02 35 12 23 8 12 12 0 52 22 26
2019 CS-03 17 29 12 7 19 15 2 55 31 59
2019 CS-04 2 24 27 22 12 7 5 31 39 41
2019 CS-05 35 12 12 18 18 6 0 50 38 17
2018 CS 18 18 18 16 14 13 3 43 35 94
2018 CS-02 21 0 7 21 14 36 0 33 56 14
2018 CS-03 14 29 14 14 21 4 4 46 38 28
2018 CS-04 13 22 25 13 9 13 6 42 27 32
2017 CS 12 22 18 14 16 15 2 41 36 126
2017 CS-01 11 32 16 0 11 26 5 62 15 19
2017 CS-02 7 11 21 14 25 22 0 23 50 28
2017 CS-03 18 25 17 12 10 13 5 52 27 40
2017 CS-04 10 25 17 26 19 3 0 36 47 31
2014 CS 11 25 21 15 15 15 0 42 34 117
2014 CS-01 21 29 21 7 7 14 0 58 17 14
2014 CS-02 8 42 19 12 8 12 0 57 22 26
2014 CS-03 7 21 17 10 21 24 0 36 41 29
2014 CS-04 14 14 24 24 17 7 0 31 44 42
2011 CS 7 13 15 17 25 19 4 26 54 163
2011 CS-01 22 11 33 6 11 11 6 40 20 18
2011 CS-02 4 21 8 25 8 25 8 38 50 24
2011 CS-03 7 16 9 11 31 22 4 30 58 45
2011 CS-04 5 10 19 22 24 19 2 19 57 59
2011 CS-05 6 6 12 18 47 12 0 13 73 17

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 31 17 11 8 5 0 62 20 168
2019 CS-01 29 24 19 10 14 5 0 55 25 21
2019 CS-02 42 27 15 8 8 0 0 69 15 26
2019 CS-03 32 31 19 8 7 3 0 65 16 59
2019 CS-04 17 29 20 17 12 5 0 49 31 41
2019 CS-05 13 50 13 13 0 13 0 71 14 16
2018 CS 19 39 13 18 7 3 0 60 26 94
2018 CS-02 36 21 0 29 14 0 0 57 43 14
2018 CS-03 21 36 21 14 7 0 0 57 21 28
2018 CS-04 9 50 13 22 0 6 0 63 23 32
2017 CS 18 33 15 20 11 2 0 53 32 126
2017 CS-01 16 26 21 21 16 0 0 42 37 19
2017 CS-02 21 29 21 18 8 4 0 52 26 28
2017 CS-03 28 45 7 12 5 2 0 75 18 40
2017 CS-04 9 23 14 35 19 0 0