2019 Public Service Employee Survey Results for ESD - Middle East

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Global Affairs Canada 35 46 5 11 3 0 0 81 14 3872
2019 EGM - Europe, Artic, Middle East and Maghreb 29 50 5 12 4 0 0 79 17 276
2019 ESD - Middle East 31 43 6 16 4 0 0 74 20 47

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Global Affairs Canada 55 24 6 10 4 0 0 79 14 3860
2019 EGM - Europe, Artic, Middle East and Maghreb 59 20 5 11 5 0 0 79 16 271
2019 ESD - Middle East 61 14 4 15 6 0 0 75 21 46

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Global Affairs Canada 37 35 7 13 8 0 0 72 21 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 37 32 6 13 12 0 0 70 25 273
2019 ESD - Middle East 36 38 6 16 4 0 0 73 20 46

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Global Affairs Canada 26 41 14 14 5 0 0 67 19 3860
2019 EGM - Europe, Artic, Middle East and Maghreb 24 40 17 16 3 0 0 64 19 275
2019 ESD - Middle East 32 28 12 19 9 0 0 60 27 46

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Global Affairs Canada 39 38 11 8 3 0 0 77 12 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 35 40 8 12 4 0 0 76 16 276
2019 ESD - Middle East 47 29 10 10 4 0 0 76 14 47

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Global Affairs Canada 36 33 12 12 6 0 0 70 18 3869
2019 EGM - Europe, Artic, Middle East and Maghreb 23 38 14 16 9 0 0 61 24 274
2019 ESD - Middle East 34 27 21 16 2 0 0 61 18 46

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Global Affairs Canada 40 40 10 7 4 0 0 80 11 3868
2019 EGM - Europe, Artic, Middle East and Maghreb 43 44 6 4 2 0 0 88 6 275
2019 ESD - Middle East 53 39 4 2 2 0 0 92 4 47

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Global Affairs Canada 28 39 13 12 7 0 0 67 19 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 24 40 12 16 9 0 0 63 24 275
2019 ESD - Middle East 37 41 2 16 4 0 0 78 20 47

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Global Affairs Canada 28 43 13 12 5 0 0 71 16 3842
2019 EGM - Europe, Artic, Middle East and Maghreb 24 49 10 15 3 0 0 73 17 274
2019 ESD - Middle East 30 51 4 13 2 0 0 81 15 47

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Global Affairs Canada 43 42 8 5 2 0 0 85 7 3849
2019 EGM - Europe, Artic, Middle East and Maghreb 42 45 6 5 2 0 0 87 7 274
2019 ESD - Middle East 53 41 4 0 2 0 0 94 2 47

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Global Affairs Canada 31 39 13 10 6 0 0 70 17 3852
2019 EGM - Europe, Artic, Middle East and Maghreb 26 44 15 9 6 0 0 70 15 276
2019 ESD - Middle East 33 40 17 4 6 0 0 73 10 47

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Global Affairs Canada 52 34 9 3 2 0 0 87 4 3839
2019 EGM - Europe, Artic, Middle East and Maghreb 53 37 8 2 1 0 0 89 3 271
2019 ESD - Middle East 56 35 4 4 0 0 0 92 4 46

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Global Affairs Canada 31 40 13 11 5 0 0 71 16 3846
2019 EGM - Europe, Artic, Middle East and Maghreb 27 46 12 11 4 0 0 73 15 275
2019 ESD - Middle East 22 52 10 14 2 0 0 74 16 47

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Global Affairs Canada 34 36 15 9 5 0 0 71 14 3859
2019 EGM - Europe, Artic, Middle East and Maghreb 28 44 14 11 3 0 0 72 15 276
2019 ESD - Middle East 29 52 6 10 2 0 0 82 12 47

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Global Affairs Canada 30 41 14 10 4 1 0 72 14 3819
2019 EGM - Europe, Artic, Middle East and Maghreb 23 47 11 13 3 1 2 72 16 272
2019 ESD - Middle East 25 45 15 13 0 0 2 72 13 46

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Global Affairs Canada 44 39 10 5 2 0 0 83 7 3866
2019 EGM - Europe, Artic, Middle East and Maghreb 45 42 9 3 1 0 0 87 4 274
2019 ESD - Middle East 53 41 4 2 0 0 0 94 2 47

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Global Affairs Canada 27 31 19 12 10 0 0 58 22 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 17 27 17 20 18 0 0 44 38 274
2019 ESD - Middle East 17 29 12 32 10 0 0 46 42 47

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Global Affairs Canada 8 25 39 19 7 1 1 27 34 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 6 22 42 23 6 0 1 30 28 275
2019 ESD - Middle East 7 14 44 25 10 0 0 35 21 47

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Global Affairs Canada 10 20 31 24 11 2 2 36 31 3854
2019 EGM - Europe, Artic, Middle East and Maghreb 10 19 36 24 9 0 2 34 30 275
2019 ESD - Middle East 13 16 33 23 12 0 2 36 30 47

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Global Affairs Canada 19 27 30 15 6 1 2 22 47 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 17 29 33 18 4 0 0 21 46 273
2019 ESD - Middle East 14 29 33 20 4 0 0 24 43 47

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Global Affairs Canada 12 25 35 19 8 1 1 27 38 3848
2019 EGM - Europe, Artic, Middle East and Maghreb 14 31 38 14 3 0 0 17 45 274
2019 ESD - Middle East 0 24 44 24 8 0 0 32 24 47

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Global Affairs Canada 17 24 28 17 10 1 2 27 43 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 23 32 28 12 4 0 0 16 56 276
2019 ESD - Middle East 18 28 30 16 7 0 0 23 46 47

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Global Affairs Canada 16 23 29 19 8 2 2 29 41 3855
2019 EGM - Europe, Artic, Middle East and Maghreb 12 22 33 23 7 1 2 30 35 273
2019 ESD - Middle East 10 27 26 20 10 2 5 32 40 47

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Global Affairs Canada 20 28 30 14 6 1 1 20 49 3852
2019 EGM - Europe, Artic, Middle East and Maghreb 25 33 28 10 2 0 1 13 58 273
2019 ESD - Middle East 27 31 20 17 4 0 0 21 58 46

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Global Affairs Canada 11 22 35 22 9 1 1 31 33 3860
2019 EGM - Europe, Artic, Middle East and Maghreb 9 25 42 19 6 0 0 24 34 274
2019 ESD - Middle East 15 20 37 22 6 0 0 28 35 47
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Global Affairs Canada 62 21 6 6 3 0 1 84 10 3867
2019 EGM - Europe, Artic, Middle East and Maghreb 66 19 7 3 5 0 0 85 8 274
2019 ESD - Middle East 57 25 8 4 7 0 0 81 11 47

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Global Affairs Canada 27 31 16 10 7 5 4 63 20 3859
2019 EGM - Europe, Artic, Middle East and Maghreb 30 33 13 10 7 5 2 68 17 274
2019 ESD - Middle East 26 28 17 9 8 7 6 62 19 47

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Global Affairs Canada 45 31 8 9 6 1 0 77 15 3855
2019 EGM - Europe, Artic, Middle East and Maghreb 48 32 8 7 5 0 0 80 12 271
2019 ESD - Middle East 42 37 4 13 4 0 0 80 17 47

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Global Affairs Canada 51 34 6 7 3 0 0 84 9 3847
2019 EGM - Europe, Artic, Middle East and Maghreb 49 34 9 5 2 0 0 84 7 272
2019 ESD - Middle East 52 35 8 4 0 0 0 88 4 46

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Global Affairs Canada 45 37 9 5 2 1 0 83 7 3866
2019 EGM - Europe, Artic, Middle East and Maghreb 45 40 8 4 3 1 0 86 6 274
2019 ESD - Middle East 40 43 10 4 2 0 0 83 6 47
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Global Affairs Canada 51 28 11 4 2 1 3 82 6 3860
2019 EGM - Europe, Artic, Middle East and Maghreb 52 32 9 4 1 1 2 86 5 275
2019 ESD - Middle East 59 28 10 0 2 0 0 88 2 47

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Global Affairs Canada 39 32 12 10 6 1 1 72 16 3873
2019 EGM - Europe, Artic, Middle East and Maghreb 32 38 11 11 7 0 1 70 18 276
2019 ESD - Middle East 33 45 12 4 6 0 0 78 10 47

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Global Affairs Canada 47 29 11 7 5 1 1 77 12 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 42 32 12 7 6 1 0 75 13 275
2019 ESD - Middle East 49 35 8 6 2 0 0 84 8 47

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Global Affairs Canada 42 32 10 9 5 1 1 75 14 3855
2019 EGM - Europe, Artic, Middle East and Maghreb 40 35 10 11 4 0 0 75 15 275
2019 ESD - Middle East 41 41 8 6 4 0 0 82 10 47

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Global Affairs Canada 78 13 4 2 2 0 1 92 4 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 76 16 4 2 2 0 0 92 5 272
2019 ESD - Middle East 69 23 6 0 2 0 0 92 2 45

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Global Affairs Canada 48 23 9 6 5 3 5 77 13 3868
2019 EGM - Europe, Artic, Middle East and Maghreb 39 22 13 6 4 4 12 73 12 275
2019 ESD - Middle East 46 27 6 2 2 6 11 88 5 47

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Global Affairs Canada 57 24 9 4 4 1 0 83 9 3871
2019 EGM - Europe, Artic, Middle East and Maghreb 54 27 8 4 6 1 0 83 10 276
2019 ESD - Middle East 63 23 8 0 6 0 0 86 6 47

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Global Affairs Canada 46 29 10 8 6 0 0 76 14 3870
2019 EGM - Europe, Artic, Middle East and Maghreb 41 32 12 9 5 0 0 73 14 275
2019 ESD - Middle East 45 41 6 2 6 0 0 86 8 47

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Global Affairs Canada 13 44 16 16 6 3 2 60 23 1486
2019 EGM - Europe, Artic, Middle East and Maghreb 10 42 18 16 7 4 4 57 24 161
2019 ESD - Middle East 12 58 9 8 4 4 4 77 13 24
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Global Affairs Canada 28 33 17 10 5 6 0 66 16 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 26 39 16 11 5 4 0 67 17 276
2019 ESD - Middle East 29 43 17 6 2 4 0 75 8 47

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Global Affairs Canada 25 34 18 13 7 2 0 60 21 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 19 39 18 14 9 1 0 58 23 275
2019 ESD - Middle East 27 37 20 8 8 0 0 63 16 47

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Global Affairs Canada 17 31 21 18 9 4 0 50 29 3854
2019 EGM - Europe, Artic, Middle East and Maghreb 12 29 24 23 10 2 0 42 34 274
2019 ESD - Middle East 16 41 15 23 4 2 0 58 27 46

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Global Affairs Canada 14 32 20 19 12 2 0 47 32 3860
2019 EGM - Europe, Artic, Middle East and Maghreb 9 34 22 24 11 0 0 43 35 276
2019 ESD - Middle East 10 36 14 31 8 0 0 46 40 47

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Global Affairs Canada 41 30 18 5 2 4 0 73 7 3874
2019 EGM - Europe, Artic, Middle East and Maghreb 32 31 27 6 2 3 0 64 8 275
2019 ESD - Middle East 32 27 32 4 0 6 0 62 5 47
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Global Affairs Canada 20 47 17 12 3 1 0 67 15 3866
2019 EGM - Europe, Artic, Middle East and Maghreb 16 48 20 12 3 0 0 65 15 275
2019 ESD - Middle East 15 57 15 13 0 0 0 72 13 47

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Global Affairs Canada 10 29 23 25 11 2 0 40 37 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 6 28 26 30 11 0 0 34 41 275
2019 ESD - Middle East 4 32 20 40 4 0 0 36 44 47

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Global Affairs Canada 31 39 13 9 4 2 1 73 14 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 32 44 10 9 3 1 1 78 11 276
2019 ESD - Middle East 36 45 11 6 0 2 0 83 6 47

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Global Affairs Canada 26 40 20 8 4 2 0 67 13 3845
2019 EGM - Europe, Artic, Middle East and Maghreb 25 39 23 8 4 0 0 64 12 273
2019 ESD - Middle East 24 42 24 9 2 0 0 66 11 47

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Global Affairs Canada 14 22 19 16 15 10 3 41 36 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 14 22 16 17 18 10 2 42 40 274
2019 ESD - Middle East 15 20 16 12 19 18 0 43 37 47

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Global Affairs Canada 14 26 17 21 20 2 0 41 42 3859
2019 EGM - Europe, Artic, Middle East and Maghreb 6 21 18 24 30 0 0 27 55 273
2019 ESD - Middle East 4 23 20 23 30 0 0 27 53 47

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Global Affairs Canada 14 24 14 19 25 2 1 40 45 3874
2019 EGM - Europe, Artic, Middle East and Maghreb 7 22 12 24 32 0 3 30 58 275
2019 ESD - Middle East 8 25 4 33 30 0 0 33 63 47

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Global Affairs Canada 44 25 15 6 4 1 5 73 11 3867
2019 EGM - Europe, Artic, Middle East and Maghreb 40 24 18 6 5 0 5 69 12 276
2019 ESD - Middle East 46 33 10 6 0 0 5 83 6 47

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Global Affairs Canada 56 11 9 5 7 1 11 77 14 3862
2019 EGM - Europe, Artic, Middle East and Maghreb 60 7 8 4 5 2 14 80 10 275
2019 ESD - Middle East 58 6 7 4 8 7 11 77 15 47

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Global Affairs Canada 42 25 17 7 4 1 3 71 12 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 38 31 17 5 3 1 4 73 9 276
2019 ESD - Middle East 34 36 14 7 2 0 7 76 10 47

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Global Affairs Canada 36 20 18 11 7 3 5 61 20 3856
2019 EGM - Europe, Artic, Middle East and Maghreb 31 23 19 10 8 2 6 59 20 275
2019 ESD - Middle East 28 20 14 14 11 2 12 55 29 47

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Global Affairs Canada 52 13 9 6 6 3 10 76 13 3854
2019 EGM - Europe, Artic, Middle East and Maghreb 48 13 11 6 6 1 14 72 15 274
2019 ESD - Middle East 62 6 5 6 8 0 13 78 16 47

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Global Affairs Canada 73 11 5 2 1 2 6 91 4 3862
2019 EGM - Europe, Artic, Middle East and Maghreb 82 4 4 1 0 0 8 95 1 276
2019 ESD - Middle East 75 6 5 0 0 2 12 94 0 47

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Global Affairs Canada 69 11 6 2 3 4 5 88 6 3846
2019 EGM - Europe, Artic, Middle East and Maghreb 66 11 7 4 3 2 7 85 8 276
2019 ESD - Middle East 66 2 9 7 4 4 9 78 12 47

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Global Affairs Canada 75 6 3 1 1 2 11 93 3 3851
2019 EGM - Europe, Artic, Middle East and Maghreb 75 5 3 2 1 1 14 94 3 274
2019 ESD - Middle East 65 7 0 5 0 0 23 94 6 46

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Global Affairs Canada 16 43 21 12 3 4 0 62 16 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 9 45 23 16 3 4 0 57 20 275
2019 ESD - Middle East 14 38 20 16 5 7 0 56 22 46

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Global Affairs Canada 28 41 15 10 4 2 0 70 14 3848
2019 EGM - Europe, Artic, Middle East and Maghreb 16 50 16 13 4 1 0 67 17 274
2019 ESD - Middle East 10 49 22 14 4 0 0 60 19 47

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Global Affairs Canada 34 41 13 6 3 3 0 77 9 3856
2019 EGM - Europe, Artic, Middle East and Maghreb 27 47 12 7 3 3 0 77 11 275
2019 ESD - Middle East 19 45 14 6 6 10 0 71 14 47

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Global Affairs Canada 38 38 12 8 4 0 0 76 11 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 26 43 15 13 3 0 0 69 15 275
2019 ESD - Middle East 25 38 24 11 2 0 0 63 13 47

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Global Affairs Canada 29 34 18 12 6 1 0 64 18 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 19 35 24 16 6 0 0 54 22 275
2019 ESD - Middle East 19 41 19 16 4 0 0 60 20 47

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Global Affairs Canada 27 36 18 12 6 0 0 64 17 3844
2019 EGM - Europe, Artic, Middle East and Maghreb 18 37 26 15 5 0 0 55 20 274
2019 ESD - Middle East 17 41 24 14 4 0 0 58 18 47

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Global Affairs Canada 37 30 15 9 5 2 1 70 15 3874
2019 EGM - Europe, Artic, Middle East and Maghreb 35 35 12 10 5 1 2 72 15 276
2019 ESD - Middle East 37 29 18 9 8 0 0 66 17 47
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Global Affairs Canada 41 32 27 3873
2019 EGM - Europe, Artic, Middle East and Maghreb 44 34 22 276
2019 ESD - Middle East 43 36 21 47

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Global Affairs Canada 9 54 16 5 10 5 1604
2019 EGM - Europe, Artic, Middle East and Maghreb 13 65 7 5 5 6 121
2019 ESD - Middle East 6 69 9 4 11 0 20
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Global Affairs Canada 28 47 9 7 4 1 4 79 12 3862
2019 EGM - Europe, Artic, Middle East and Maghreb 24 50 9 7 4 0 6 79 12 275
2019 ESD - Middle East 27 52 4 2 15 0 0 79 17 47

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Global Affairs Canada 46 28 10 4 1 7 4 83 6 3862
2019 EGM - Europe, Artic, Middle East and Maghreb 43 28 10 4 2 4 9 82 7 275
2019 ESD - Middle East 44 34 11 2 2 8 0 84 4 47
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Global Affairs Canada 13 87 3871
2019 EGM - Europe, Artic, Middle East and Maghreb 11 89 276

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Global Affairs Canada 39 61 512
2019 EGM - Europe, Artic, Middle East and Maghreb 39 61 28

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Global Affairs Canada 69 31 512
2019 EGM - Europe, Artic, Middle East and Maghreb 64 36 28

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Global Affairs Canada 7 93 512
2019 EGM - Europe, Artic, Middle East and Maghreb 24 76 28

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Global Affairs Canada 0 100 512
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 28

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Global Affairs Canada 5 95 512

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Global Affairs Canada 4 96 512

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Global Affairs Canada 3 97 512
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 28

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Global Affairs Canada 41 59 506
2019 EGM - Europe, Artic, Middle East and Maghreb 41 59 28

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Global Affairs Canada 40 60 506
2019 EGM - Europe, Artic, Middle East and Maghreb 34 66 28

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Global Affairs Canada 48 52 506
2019 EGM - Europe, Artic, Middle East and Maghreb 41 59 28

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Global Affairs Canada 44 56 506
2019 EGM - Europe, Artic, Middle East and Maghreb 44 56 28

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Global Affairs Canada 31 69 506
2019 EGM - Europe, Artic, Middle East and Maghreb 24 76 28

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Global Affairs Canada 53 47 506
2019 EGM - Europe, Artic, Middle East and Maghreb 53 47 28

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Global Affairs Canada 30 70 506
2019 EGM - Europe, Artic, Middle East and Maghreb 34 66 28

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 28

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Global Affairs Canada 9 91 506

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Global Affairs Canada 12 88 506
2019 EGM - Europe, Artic, Middle East and Maghreb 20 80 28

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Global Affairs Canada 47 53 506
2019 EGM - Europe, Artic, Middle East and Maghreb 62 38 28

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Global Affairs Canada 24 76 506

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Global Affairs Canada 16 84 506

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Global Affairs Canada 50 50 506
2019 EGM - Europe, Artic, Middle East and Maghreb 56 44 28

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Global Affairs Canada 27 73 506

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Global Affairs Canada 14 86 506
2019 EGM - Europe, Artic, Middle East and Maghreb 34 66 28

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Global Affairs Canada 13 87 506

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Global Affairs Canada 11 89 506

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Global Affairs Canada 4 96 506

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Global Affairs Canada 11 89 506

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Global Affairs Canada 15 85 506
2019 EGM - Europe, Artic, Middle East and Maghreb 16 84 28

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Global Affairs Canada 27 73 506
2019 EGM - Europe, Artic, Middle East and Maghreb 31 69 28

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Global Affairs Canada 6 94 484

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Global Affairs Canada 21 79 484

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Global Affairs Canada 8 92 484

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Global Affairs Canada 6 94 484

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Global Affairs Canada 10 90 484

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Global Affairs Canada 10 90 484

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Global Affairs Canada 13 87 484

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Global Affairs Canada 12 88 484

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Global Affairs Canada 11 89 484

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Global Affairs Canada 39 61 484

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Global Affairs Canada 12 88 484

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Global Affairs Canada 53 47 484

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Global Affairs Canada 2 98 484

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Global Affairs Canada 56 44 484

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Global Affairs Canada 4 96 484

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Global Affairs Canada 9 91 484

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Global Affairs Canada 18 82 3864
2019 EGM - Europe, Artic, Middle East and Maghreb 19 81 276
2019 ESD - Middle East 13 87 47

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Global Affairs Canada 11 16 20 10 8 28 7 42 28 3872
2019 EGM - Europe, Artic, Middle East and Maghreb 10 21 21 14 10 19 5 41 32 274
2019 ESD - Middle East 6 17 12 18 8 32 6 37 43 47

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Global Affairs Canada 21 31 19 10 6 12 1 59 18 3871
2019 EGM - Europe, Artic, Middle East and Maghreb 19 31 22 11 7 9 1 55 20 276
2019 ESD - Middle East 12 28 20 13 6 21 0 51 24 47
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Global Affairs Canada 9 91 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 12 88 274

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Global Affairs Canada 37 63 357
2019 EGM - Europe, Artic, Middle East and Maghreb 28 72 31

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Global Affairs Canada 76 24 357
2019 EGM - Europe, Artic, Middle East and Maghreb 82 18 31

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Global Affairs Canada 6 94 357

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Global Affairs Canada 0 100 357
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 31

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Global Affairs Canada 8 92 357

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Global Affairs Canada 8 92 357

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Global Affairs Canada 11 89 357
2019 EGM - Europe, Artic, Middle East and Maghreb 14 86 31

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Global Affairs Canada 20 80 355

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Global Affairs Canada 20 80 355
2019 EGM - Europe, Artic, Middle East and Maghreb 25 75 31

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Global Affairs Canada 11 89 355

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Global Affairs Canada 4 96 355

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Global Affairs Canada 33 67 355
2019 EGM - Europe, Artic, Middle East and Maghreb 30 70 31

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Global Affairs Canada 40 60 355
2019 EGM - Europe, Artic, Middle East and Maghreb 54 46 31

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Global Affairs Canada 3 97 355

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Global Affairs Canada 2 98 355
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 31

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Global Affairs Canada 10 90 355
2019 EGM - Europe, Artic, Middle East and Maghreb 15 85 31

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Global Affairs Canada 18 82 355
2019 EGM - Europe, Artic, Middle East and Maghreb 14 86 31

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 31

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Global Affairs Canada 13 87 355

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Global Affairs Canada 0 100 355
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 31

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Global Affairs Canada 14 86 355

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Global Affairs Canada 25 75 351
2019 EGM - Europe, Artic, Middle East and Maghreb 18 82 30

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Global Affairs Canada 13 87 351

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Global Affairs Canada 8 92 351

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Global Affairs Canada 10 90 351

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Global Affairs Canada 4 96 351
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 30

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Global Affairs Canada 4 96 351
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 30

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Global Affairs Canada 7 93 351

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Global Affairs Canada 9 91 351
2019 EGM - Europe, Artic, Middle East and Maghreb 15 85 30

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Global Affairs Canada 56 44 351
2019 EGM - Europe, Artic, Middle East and Maghreb 70 30 30

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Global Affairs Canada 4 96 319

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Global Affairs Canada 17 83 319

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Global Affairs Canada 2 98 319
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 26

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Global Affairs Canada 3 97 319

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Global Affairs Canada 3 97 319
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 26

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Global Affairs Canada 3 97 319

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Global Affairs Canada 6 94 319

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Global Affairs Canada 10 90 319

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Global Affairs Canada 6 94 319
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 26

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Global Affairs Canada 25 75 319
2019 EGM - Europe, Artic, Middle East and Maghreb 36 64 26

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Global Affairs Canada 6 94 319

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Global Affairs Canada 46 54 319
2019 EGM - Europe, Artic, Middle East and Maghreb 40 60 26

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Global Affairs Canada 68 32 319
2019 EGM - Europe, Artic, Middle East and Maghreb 68 32 26

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Global Affairs Canada 3 97 319
2019 EGM - Europe, Artic, Middle East and Maghreb 0 100 26

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Global Affairs Canada 14 86 319

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Global Affairs Canada 11 89 3864
2019 EGM - Europe, Artic, Middle East and Maghreb 14 86 273
2019 ESD - Middle East 13 87 47

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Global Affairs Canada 12 17 21 6 5 33 6 48 18 3867
2019 EGM - Europe, Artic, Middle East and Maghreb 9 24 22 11 6 24 4 46 24 274
2019 ESD - Middle East 2 27 14 13 4 36 4 48 28 47

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Global Affairs Canada 23 31 19 6 4 15 1 65 12 3862
2019 EGM - Europe, Artic, Middle East and Maghreb 20 37 18 9 6 10 0 64 16 273
2019 ESD - Middle East 14 43 12 9 4 17 2 70 15 47
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Global Affairs Canada 21 26 24 13 15 0 1 48 28 3863
2019 EGM - Europe, Artic, Middle East and Maghreb 22 27 26 12 12 0 0 50 24 274
2019 ESD - Middle East 21 18 34 10 17 0 0 39 27 47

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Global Affairs Canada 14 25 28 18 14 0 0 40 32 3864
2019 EGM - Europe, Artic, Middle East and Maghreb 10 19 32 19 20 0 0 29 39 275
2019 ESD - Middle East 4 20 42 16 16 0 2 24 33 47

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Global Affairs Canada 18 29 26 16 10 0 1 47 27 3845
2019 EGM - Europe, Artic, Middle East and Maghreb 12 26 29 22 10 0 0 38 32 272
2019 ESD - Middle East 8 40 32 16 2 0 2 49 19 47

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Global Affairs Canada 17 23 24 19 16 0 1 40 35 3846
2019 EGM - Europe, Artic, Middle East and Maghreb 13 19 27 23 18 0 1 32 41 272
2019 ESD - Middle East 21 10 30 18 17 0 4 32 37 46

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Global Affairs Canada 31 28 19 11 8 0 3 61 20 3850
2019 EGM - Europe, Artic, Middle East and Maghreb 19 28 22 17 13 0 1 47 30 274
2019 ESD - Middle East 15 21 40 10 10 0 4 38 20 47

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Global Affairs Canada 23 27 23 14 12 0 1 51 26 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 15 25 26 17 16 0 1 41 33 273
2019 ESD - Middle East 15 22 45 12 6 0 0 37 18 47

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Global Affairs Canada 23 35 23 11 5 0 1 60 17 3846
2019 EGM - Europe, Artic, Middle East and Maghreb 20 39 24 12 5 0 1 59 16 274
2019 ESD - Middle East 23 41 20 10 6 0 0 64 16 47

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Global Affairs Canada 21 33 26 12 7 0 1 54 20 3844
2019 EGM - Europe, Artic, Middle East and Maghreb 21 34 28 11 5 1 0 55 17 272
2019 ESD - Middle East 24 34 28 8 4 0 2 59 12 47

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Global Affairs Canada 23 31 24 13 8 0 1 55 21 3844
2019 EGM - Europe, Artic, Middle East and Maghreb 20 36 29 10 6 0 0 56 16 273
2019 ESD - Middle East 18 34 37 10 0 0 0 52 10 47

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Global Affairs Canada 34 28 17 11 8 1 1 64 19 3837
2019 EGM - Europe, Artic, Middle East and Maghreb 24 33 20 13 10 0 0 58 22 274
2019 ESD - Middle East 28 29 21 12 8 2 0 58 21 47

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Global Affairs Canada 27 30 23 12 7 0 1 58 19 3838
2019 EGM - Europe, Artic, Middle East and Maghreb 22 25 29 16 9 0 0 47 25 274
2019 ESD - Middle East 25 27 24 14 8 0 2 52 23 47

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Global Affairs Canada 45 26 15 8 5 0 1 71 13 3837
2019 EGM - Europe, Artic, Middle East and Maghreb 44 26 14 8 8 0 0 70 15 273
2019 ESD - Middle East 47 21 14 10 6 0 2 69 16 46

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Global Affairs Canada 68 12 5 3 2 1 9 89 6 3840
2019 EGM - Europe, Artic, Middle East and Maghreb 73 9 4 3 1 0 9 90 5 272
2019 ESD - Middle East 64 6 7 7 0 2 14 83 8 47

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Global Affairs Canada 68 12 7 4 5 1 3 84 9 3851
2019 EGM - Europe, Artic, Middle East and Maghreb 66 14 8 5 3 1 3 83 8 272
2019 ESD - Middle East 67 13 4 6 2 0 8 87 8 47

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Global Affairs Canada 55 27 11 4 2 0 2 83 6 3837
2019 EGM - Europe, Artic, Middle East and Maghreb 52 30 13 2 2 0 1 83 4 272
2019 ESD - Middle East 47 33 12 6 2 0 0 80 8 47

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Global Affairs Canada 54 20 10 7 6 0 1 76 14 3815
2019 EGM - Europe, Artic, Middle East and Maghreb 49 27 8 7 6 1 1 78 13 273
2019 ESD - Middle East 51 24 10 9 4 0 2 77 13 47

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Global Affairs Canada 52 16 8 3 2 0 20 85 6 3822
2019 EGM - Europe, Artic, Middle East and Maghreb 41 25 12 5 2 1 14 78 8 272
2019 ESD - Middle East 58 18 4 4 0 2 15 91 5 47

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Global Affairs Canada 68 18 6 2 1 0 5 91 3 3835
2019 EGM - Europe, Artic, Middle East and Maghreb 61 23 10 3 1 0 2 86 4 270
2019 ESD - Middle East 63 22 13 2 0 0 0 85 2 46

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Global Affairs Canada 73 10 4 4 6 0 4 86 10 3840
2019 EGM - Europe, Artic, Middle East and Maghreb 77 7 2 3 8 0 3 87 11 273
2019 ESD - Middle East 73 4 2 2 15 0 4 81 17 47

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Global Affairs Canada 55 26 11 3 2 0 2 83 5 3842
2019 EGM - Europe, Artic, Middle East and Maghreb 57 29 8 4 1 0 1 87 5 272
2019 ESD - Middle East 71 16 4 7 2 0 0 87 9 47

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Global Affairs Canada 11 30 38 16 5 0 0 41 21 3875
2019 EGM - Europe, Artic, Middle East and Maghreb 5 28 42 17 8 0 0 33 25 275
2019 ESD - Middle East 2 40 42 12 4 0 0 42 16 47

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Global Affairs Canada 10 20 40 22 7 0 0 29 31 3852
2019 EGM - Europe, Artic, Middle East and Maghreb 14 24 40 18 4 0 0 22 38 275
2019 ESD - Middle East 4 39 34 21 2 0 0 23 43 47

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Global Affairs Canada 19 42 18 12 5 3 0 63 18 3861
2019 EGM - Europe, Artic, Middle East and Maghreb 16 45 17 14 6 2 0 62 21 275
2019 ESD - Middle East 18 45 12 19 2 5 0 66 22 47

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Global Affairs Canada 17 32 21 18 11 2 0 50 29 3868
2019 EGM - Europe, Artic, Middle East and Maghreb 12 31 16 26 13 2 0 44 40 274
2019 ESD - Middle East 14 29 18 21 12 7 0 46 35 47
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Global Affairs Canada 15 85 3872
2019 EGM - Europe, Artic, Middle East and Maghreb 13 87 276
2019 ESD - Middle East 15 85 47

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Global Affairs Canada 74 26 589
2019 EGM - Europe, Artic, Middle East and Maghreb 77 23 35

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Global Affairs Canada 46 32 6 12 3 0 1 80 15 435
2019 EGM - Europe, Artic, Middle East and Maghreb 52 25 12 0 3 3 4 83 4 27
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Global Affairs Canada 19 32 21 12 11 3 1 20 80 3865
2019 EGM - Europe, Artic, Middle East and Maghreb 20 31 21 14 10 4 0 21 79 276
2019 ESD - Middle East 26 26 27 9 10 2 0 27 73 47

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Global Affairs Canada 59 41 2994
2019 EGM - Europe, Artic, Middle East and Maghreb 59 41 212
2019 ESD - Middle East 52 48 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Global Affairs Canada 39 61 2956
2019 EGM - Europe, Artic, Middle East and Maghreb 33 67 210
2019 ESD - Middle East 39 61 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Global Affairs Canada 8 19 18 21 26 2 7 29 51 2955
2019 EGM - Europe, Artic, Middle East and Maghreb 3 18 22 20 27 2 9 23 53 209
2019 ESD - Middle East 5 18 25 16 28 0 8 25 48 36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Global Affairs Canada 4 15 15 22 35 2 6 21 63 2956
2019 EGM - Europe, Artic, Middle East and Maghreb 1 12 18 23 34 2 9 16 64 209
2019 ESD - Middle East 3 17 17 20 36 0 8 21 60 36

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Global Affairs Canada 42 16 14 9 9 1 9 65 19 3825
2019 EGM - Europe, Artic, Middle East and Maghreb 55 11 14 4 5 1 9 73 11 273
2019 ESD - Middle East 62 11 10 8 2 0 8 79 10 47
Date modified: