2019 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Immigration, Refugees and Citizenship Canada 43 42 5 7 2 0 0 85 10 5391
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Immigration, Refugees and Citizenship Canada 37 46 4 9 3 0 0 84 12 4637
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Immigration, Refugees and Citizenship Canada 40 45 4 9 3 0 0 85 11 4844
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Immigration, Refugees and Citizenship Canada 43 44 4 7 2 0 0 87 9 3626
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Immigration, Refugees and Citizenship Canada 37 48 4 8 2 0 0 85 11 3102

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Immigration, Refugees and Citizenship Canada 67 18 5 5 4 0 1 86 9 5384
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Immigration, Refugees and Citizenship Canada 67 18 5 7 3 0 1 85 10 4635
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Immigration, Refugees and Citizenship Canada 66 19 4 6 4 0 1 85 10 4842
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Immigration, Refugees and Citizenship Canada 67 16 5 7 3 0 1 84 10 3623
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Immigration, Refugees and Citizenship Canada 65 18 5 7 3 0 1 84 11 3099

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Immigration, Refugees and Citizenship Canada 46 33 7 9 4 0 0 80 13 5381
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Immigration, Refugees and Citizenship Canada 42 36 7 10 5 0 0 78 15 4631
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Immigration, Refugees and Citizenship Canada 47 35 6 8 4 0 0 81 12 4843
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Immigration, Refugees and Citizenship Canada 45 35 8 8 4 0 0 80 12 3614

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Immigration, Refugees and Citizenship Canada 32 40 11 12 5 0 0 72 17 5364
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Immigration, Refugees and Citizenship Canada 29 45 9 12 4 0 0 74 17 4244
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Immigration, Refugees and Citizenship Canada 29 39 11 14 7 0 0 69 20 4638
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Immigration, Refugees and Citizenship Canada 30 39 11 14 6 0 0 69 21 4841
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Immigration, Refugees and Citizenship Canada 31 40 11 12 5 0 1 72 17 3617
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Immigration, Refugees and Citizenship Canada 24 42 13 13 7 0 1 67 20 3090

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Immigration, Refugees and Citizenship Canada 48 34 9 6 2 0 0 82 9 5341
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Immigration, Refugees and Citizenship Canada 46 37 8 6 2 0 0 83 9 4617
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Immigration, Refugees and Citizenship Canada 45 37 9 6 2 0 0 82 9 4836

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Immigration, Refugees and Citizenship Canada 45 30 10 8 5 0 0 76 14 5385
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 76 13 4234
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 75 13 4627
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Immigration, Refugees and Citizenship Canada 39 34 12 8 5 1 1 74 14 4837
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Immigration, Refugees and Citizenship Canada 39 35 11 8 5 1 1 76 13 3622

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Immigration, Refugees and Citizenship Canada 41 38 10 6 4 0 0 79 11 5390
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Immigration, Refugees and Citizenship Canada 36 41 11 7 5 0 0 78 11 4218
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Immigration, Refugees and Citizenship Canada 36 44 9 6 4 0 0 80 10 4632
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Immigration, Refugees and Citizenship Canada 33 43 11 8 5 0 0 76 12 4839
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Immigration, Refugees and Citizenship Canada 38 38 10 8 6 0 0 76 14 3619
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Immigration, Refugees and Citizenship Canada 36 40 11 8 5 0 0 76 13 3070

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Immigration, Refugees and Citizenship Canada 32 36 14 10 6 0 0 69 17 5375
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Immigration, Refugees and Citizenship Canada 29 35 16 12 8 0 0 64 20 4223
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Immigration, Refugees and Citizenship Canada 29 37 15 12 7 0 0 66 19 4634
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Immigration, Refugees and Citizenship Canada 26 36 16 13 8 0 0 63 22 4838
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Immigration, Refugees and Citizenship Canada 25 37 15 14 9 0 0 62 23 3624

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Immigration, Refugees and Citizenship Canada 40 40 9 7 3 0 0 80 10 5351
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Immigration, Refugees and Citizenship Canada 36 40 12 9 4 0 0 76 13 4230
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Immigration, Refugees and Citizenship Canada 36 42 10 8 4 0 0 78 12 4632

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Immigration, Refugees and Citizenship Canada 51 36 7 4 2 0 0 87 6 5352
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Immigration, Refugees and Citizenship Canada 50 37 7 4 2 0 0 87 6 4229
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Immigration, Refugees and Citizenship Canada 49 38 7 4 2 0 0 86 7 4629
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Immigration, Refugees and Citizenship Canada 46 38 9 4 2 0 0 85 7 4840
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Immigration, Refugees and Citizenship Canada 45 39 8 5 3 1 0 84 8 3622
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Immigration, Refugees and Citizenship Canada 46 37 8 5 3 0 0 84 8 3097

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Immigration, Refugees and Citizenship Canada 37 34 14 9 6 0 0 71 15 5365
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Immigration, Refugees and Citizenship Canada 33 36 13 10 7 0 0 69 18 4215
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Immigration, Refugees and Citizenship Canada 32 37 14 10 7 0 0 69 17 4633

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Immigration, Refugees and Citizenship Canada 57 30 9 3 2 0 0 87 5 5337
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Immigration, Refugees and Citizenship Canada 52 34 8 4 2 0 0 86 6 4199
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Immigration, Refugees and Citizenship Canada 55 32 8 2 2 0 0 88 4 4622
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Immigration, Refugees and Citizenship Canada 61 28 7 2 1 0 0 89 4 4841
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Immigration, Refugees and Citizenship Canada 58 29 8 3 1 0 0 88 4 3623

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Immigration, Refugees and Citizenship Canada 34 36 14 9 6 0 0 71 15 5355
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Immigration, Refugees and Citizenship Canada 31 36 15 11 7 0 0 67 18 4208
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Immigration, Refugees and Citizenship Canada 32 38 13 10 6 0 0 70 16 4617
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Immigration, Refugees and Citizenship Canada 26 41 14 12 6 0 1 68 18 4838
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Immigration, Refugees and Citizenship Canada 31 40 12 10 7 0 1 71 17 3618

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Immigration, Refugees and Citizenship Canada 38 33 15 8 5 0 0 72 13 5372
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Immigration, Refugees and Citizenship Canada 36 33 16 9 6 0 0 69 15 4207
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Immigration, Refugees and Citizenship Canada 37 35 14 9 5 0 0 72 14 4622
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Immigration, Refugees and Citizenship Canada 32 37 15 9 6 0 1 70 15 4836

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Immigration, Refugees and Citizenship Canada 37 39 12 8 3 0 0 77 11 5328
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Immigration, Refugees and Citizenship Canada 34 36 15 9 5 0 0 71 14 4200
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Immigration, Refugees and Citizenship Canada 36 38 14 8 4 0 0 74 13 4622
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Immigration, Refugees and Citizenship Canada 33 39 13 9 5 0 0 73 14 4838
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Immigration, Refugees and Citizenship Canada 38 39 11 8 3 1 1 78 11 3610

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Immigration, Refugees and Citizenship Canada 48 34 10 5 3 0 0 83 7 5395
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Immigration, Refugees and Citizenship Canada 44 37 11 5 3 0 0 81 8 4227
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Immigration, Refugees and Citizenship Canada 43 38 10 5 3 0 0 82 8 4614
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Immigration, Refugees and Citizenship Canada 44 36 11 6 3 0 0 80 9 4838
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Immigration, Refugees and Citizenship Canada 43 38 9 6 4 0 0 81 10 3621
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Immigration, Refugees and Citizenship Canada 40 41 10 6 3 0 0 81 9 3101

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Immigration, Refugees and Citizenship Canada 44 30 16 6 3 0 0 74 10 5350
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Immigration, Refugees and Citizenship Canada 42 31 15 7 4 0 1 74 11 4248
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Immigration, Refugees and Citizenship Canada 40 36 14 6 3 0 1 77 9 4639
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Immigration, Refugees and Citizenship Canada 37 33 17 7 5 0 1 71 12 4838
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Immigration, Refugees and Citizenship Canada 34 34 18 8 5 0 1 69 13 3625
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Immigration, Refugees and Citizenship Canada 29 32 20 10 7 0 1 63 17 3096

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Immigration, Refugees and Citizenship Canada 10 24 33 20 11 1 2 31 35 5378
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Immigration, Refugees and Citizenship Canada 11 26 33 18 9 1 2 28 38 4224
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Immigration, Refugees and Citizenship Canada 11 25 35 16 9 1 4 26 37 4607
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Immigration, Refugees and Citizenship Canada 11 27 35 15 8 1 3 24 39 4823
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Immigration, Refugees and Citizenship Canada 12 28 34 15 8 1 2 24 41 3609
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Immigration, Refugees and Citizenship Canada 12 27 35 16 6 1 2 23 41 3093

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Immigration, Refugees and Citizenship Canada 8 16 26 26 19 2 3 48 26 5357
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Immigration, Refugees and Citizenship Canada 10 17 28 24 16 3 2 42 28 4210
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Immigration, Refugees and Citizenship Canada 9 17 27 22 17 3 6 42 28 4589
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Immigration, Refugees and Citizenship Canada 11 19 29 21 13 3 4 37 32 4817
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Immigration, Refugees and Citizenship Canada 10 17 29 24 14 2 4 41 29 3604
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Immigration, Refugees and Citizenship Canada 11 20 31 22 11 2 3 35 33 3081

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Immigration, Refugees and Citizenship Canada 10 19 30 20 14 3 4 37 31 5358
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Immigration, Refugees and Citizenship Canada 10 20 30 20 12 3 4 35 33 4208
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Immigration, Refugees and Citizenship Canada 11 19 29 18 12 3 7 34 34 4599
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Immigration, Refugees and Citizenship Canada 12 19 29 18 11 3 6 33 35 4811
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Immigration, Refugees and Citizenship Canada 13 19 30 18 11 3 6 31 36 3596
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Immigration, Refugees and Citizenship Canada 14 22 30 18 9 3 5 28 39 3083

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Immigration, Refugees and Citizenship Canada 7 15 29 25 19 1 3 46 23 5345
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Immigration, Refugees and Citizenship Canada 9 15 32 25 15 2 3 42 25 4203
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Immigration, Refugees and Citizenship Canada 8 16 30 23 16 1 6 42 26 4591
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Immigration, Refugees and Citizenship Canada 10 16 31 23 14 1 5 40 28 4803
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Immigration, Refugees and Citizenship Canada 10 19 33 21 12 1 4 34 31 3596
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Immigration, Refugees and Citizenship Canada 10 20 33 22 10 1 4 34 32 3082

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 19 2 4 43 31 5354
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Immigration, Refugees and Citizenship Canada 13 20 27 21 14 2 3 37 35 4210
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Immigration, Refugees and Citizenship Canada 13 20 26 18 15 2 6 36 36 4598
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Immigration, Refugees and Citizenship Canada 15 22 27 17 13 2 5 32 39 4817
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Immigration, Refugees and Citizenship Canada 18 25 27 14 10 1 4 26 46 3609
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Immigration, Refugees and Citizenship Canada 21 26 25 15 9 1 4 25 49 3080

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Immigration, Refugees and Citizenship Canada 12 18 25 21 16 4 3 40 32 5353
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Immigration, Refugees and Citizenship Canada 13 20 27 20 13 4 3 36 35 4198
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Immigration, Refugees and Citizenship Canada 12 20 27 18 13 3 6 34 36 4606
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Immigration, Refugees and Citizenship Canada 13 19 26 20 13 4 5 36 36 4816
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Immigration, Refugees and Citizenship Canada 11 19 28 20 13 3 6 37 33 3602
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Immigration, Refugees and Citizenship Canada 17 25 25 17 9 3 4 28 45 3089

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Immigration, Refugees and Citizenship Canada 9 17 31 21 16 3 3 39 27 5349
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Immigration, Refugees and Citizenship Canada 10 19 33 19 13 3 3 34 31 4224
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Immigration, Refugees and Citizenship Canada 11 18 32 18 12 3 5 34 31 4600
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Immigration, Refugees and Citizenship Canada 11 20 32 18 11 3 5 32 34 4813

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Immigration, Refugees and Citizenship Canada 9 17 33 23 15 1 2 40 26 5366
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Immigration, Refugees and Citizenship Canada 70 15 5 5 3 0 2 87 7 5382
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Immigration, Refugees and Citizenship Canada 69 17 5 5 3 0 2 88 7 4637
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Immigration, Refugees and Citizenship Canada 72 15 4 4 3 0 2 89 7 4833
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Immigration, Refugees and Citizenship Canada 70 14 5 4 3 0 2 87 8 3616
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Immigration, Refugees and Citizenship Canada 67 13 5 5 5 0 6 85 10 3070

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Immigration, Refugees and Citizenship Canada 34 29 15 8 5 6 3 69 15 5371
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Immigration, Refugees and Citizenship Canada 25 33 18 8 6 6 3 64 16 4219
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Immigration, Refugees and Citizenship Canada 31 31 15 8 6 5 4 68 16 4636
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Immigration, Refugees and Citizenship Canada 35 30 14 8 5 5 4 71 14 4833

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Immigration, Refugees and Citizenship Canada 52 27 8 7 5 1 0 80 12 5377
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Immigration, Refugees and Citizenship Canada 47 30 9 8 6 1 0 77 14 4212
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Immigration, Refugees and Citizenship Canada 49 29 8 8 6 1 0 78 13 4637
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Immigration, Refugees and Citizenship Canada 51 29 7 7 5 1 0 80 12 4830

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Immigration, Refugees and Citizenship Canada 55 31 6 5 2 0 0 87 8 5371
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Immigration, Refugees and Citizenship Canada 53 33 6 5 2 0 0 86 7 4209
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Immigration, Refugees and Citizenship Canada 50 35 7 6 2 0 0 85 8 4630
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Immigration, Refugees and Citizenship Canada 49 36 7 5 2 0 0 86 7 4824

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Immigration, Refugees and Citizenship Canada 48 33 11 4 2 1 1 83 6 5388
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Immigration, Refugees and Citizenship Canada 43 36 12 5 3 2 0 81 7 4214
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Immigration, Refugees and Citizenship Canada 48 24 15 4 3 1 5 76 8 5388

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Immigration, Refugees and Citizenship Canada 46 30 12 7 4 0 0 77 11 5385
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Immigration, Refugees and Citizenship Canada 41 34 12 7 5 1 0 76 12 4196
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Immigration, Refugees and Citizenship Canada 42 34 11 7 5 0 1 77 12 4641
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Immigration, Refugees and Citizenship Canada 42 35 11 7 4 1 1 77 12 4830
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Immigration, Refugees and Citizenship Canada 39 36 10 9 5 0 0 76 14 3615
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Immigration, Refugees and Citizenship Canada 33 35 13 11 7 1 0 69 18 3066

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Immigration, Refugees and Citizenship Canada 53 26 11 5 3 2 1 81 8 5381
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Immigration, Refugees and Citizenship Canada 49 28 11 5 4 2 1 79 9 4186
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Immigration, Refugees and Citizenship Canada 48 31 10 6 4 2 0 81 10 4639
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Immigration, Refugees and Citizenship Canada 49 28 11 5 4 2 1 80 9 4830
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Immigration, Refugees and Citizenship Canada 46 29 12 7 4 2 1 77 11 3612
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Immigration, Refugees and Citizenship Canada 41 29 12 8 6 3 1 73 14 3068

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Immigration, Refugees and Citizenship Canada 51 29 10 6 3 1 0 81 9 5369
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Immigration, Refugees and Citizenship Canada 48 30 10 7 4 1 0 79 11 4187
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Immigration, Refugees and Citizenship Canada 47 33 8 7 4 1 0 81 12 4635
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Immigration, Refugees and Citizenship Canada 46 33 9 7 4 1 0 80 11 4831
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Immigration, Refugees and Citizenship Canada 44 33 9 8 5 0 0 78 13 3612
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Immigration, Refugees and Citizenship Canada 40 32 11 10 6 1 0 73 16 3068

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Immigration, Refugees and Citizenship Canada 81 10 3 2 2 0 1 93 3 5367
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Immigration, Refugees and Citizenship Canada 79 12 4 2 2 0 2 93 4 4631
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Immigration, Refugees and Citizenship Canada 81 11 3 2 2 0 2 94 3 4826
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Immigration, Refugees and Citizenship Canada 78 12 4 2 2 0 2 92 4 3615
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Immigration, Refugees and Citizenship Canada 78 9 3 2 2 0 5 92 5 3067

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Immigration, Refugees and Citizenship Canada 56 19 8 5 5 2 6 82 10 5387
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Immigration, Refugees and Citizenship Canada 50 21 7 5 6 4 6 80 12 4633
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Immigration, Refugees and Citizenship Canada 51 22 8 4 4 4 7 82 9 4825
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Immigration, Refugees and Citizenship Canada 48 25 8 7 6 2 4 78 13 3621

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Immigration, Refugees and Citizenship Canada 62 21 9 3 3 1 0 84 6 5393
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Immigration, Refugees and Citizenship Canada 57 23 10 4 4 1 0 82 8 4191
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Immigration, Refugees and Citizenship Canada 56 24 10 4 4 2 0 82 8 4636

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Immigration, Refugees and Citizenship Canada 56 26 9 5 3 0 0 82 9 5396
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Immigration, Refugees and Citizenship Canada 50 28 11 6 5 1 0 78 11 4190
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Immigration, Refugees and Citizenship Canada 53 27 9 6 4 0 0 80 10 4631
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Immigration, Refugees and Citizenship Canada 52 29 10 5 4 0 0 81 9 4827

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Immigration, Refugees and Citizenship Canada 18 45 16 15 4 2 1 64 19 1056
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Immigration, Refugees and Citizenship Canada 35 31 15 7 5 7 0 72 12 5389
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Immigration, Refugees and Citizenship Canada 33 30 15 8 6 7 0 68 15 4215
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Immigration, Refugees and Citizenship Canada 32 32 15 8 5 7 1 69 15 4639
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Immigration, Refugees and Citizenship Canada 33 33 14 7 4 9 0 72 12 4816
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Immigration, Refugees and Citizenship Canada 30 31 16 9 7 6 0 65 18 3607

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Immigration, Refugees and Citizenship Canada 33 32 16 10 6 3 0 68 16 5379
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Immigration, Refugees and Citizenship Canada 30 31 17 11 8 3 0 64 19 4204
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Immigration, Refugees and Citizenship Canada 31 33 17 10 7 3 0 65 18 4636
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Immigration, Refugees and Citizenship Canada 30 33 17 10 6 4 0 66 16 4819
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Immigration, Refugees and Citizenship Canada 26 33 17 11 9 3 0 61 22 3607
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Immigration, Refugees and Citizenship Canada 22 32 19 12 11 3 0 55 25 3059

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Immigration, Refugees and Citizenship Canada 25 31 20 12 6 6 0 59 19 5373
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Immigration, Refugees and Citizenship Canada 22 31 19 14 8 6 0 56 23 4204
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Immigration, Refugees and Citizenship Canada 22 33 19 12 7 6 0 58 21 4628
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Immigration, Refugees and Citizenship Canada 21 31 20 14 7 7 1 57 22 4818
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Immigration, Refugees and Citizenship Canada 16 36 20 15 8 6 0 55 24 3607
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Immigration, Refugees and Citizenship Canada 11 31 21 20 10 7 0 45 33 3049

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Immigration, Refugees and Citizenship Canada 23 32 17 15 9 3 0 58 25 5385
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Immigration, Refugees and Citizenship Canada 21 32 17 16 10 3 0 55 27 4210
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Immigration, Refugees and Citizenship Canada 22 33 17 14 9 4 0 57 25 4631
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Immigration, Refugees and Citizenship Canada 21 33 18 15 9 4 0 56 25 4811
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Immigration, Refugees and Citizenship Canada 18 36 16 17 10 3 0 55 28 3601
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Immigration, Refugees and Citizenship Canada 15 35 17 19 11 2 0 52 30 3046

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Immigration, Refugees and Citizenship Canada 46 22 13 5 3 9 1 76 9 5392
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Immigration, Refugees and Citizenship Canada 32 44 14 7 2 1 0 77 9 5383
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Immigration, Refugees and Citizenship Canada 29 44 15 7 3 1 0 74 11 4215
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Immigration, Refugees and Citizenship Canada 31 42 14 8 4 1 0 74 12 4627
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Immigration, Refugees and Citizenship Canada 30 41 15 8 3 2 0 73 11 4819
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Immigration, Refugees and Citizenship Canada 31 43 14 7 3 1 0 75 10 3607

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Immigration, Refugees and Citizenship Canada 21 36 20 15 6 2 0 59 21 5363

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Immigration, Refugees and Citizenship Canada 37 36 12 8 4 2 1 75 12 5383
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Immigration, Refugees and Citizenship Canada 38 37 11 6 4 2 1 78 11 4225
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Immigration, Refugees and Citizenship Canada 42 36 10 6 4 2 1 80 10 4620
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Immigration, Refugees and Citizenship Canada 42 37 9 6 3 2 1 82 9 4816
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Immigration, Refugees and Citizenship Canada 43 34 9 6 4 3 1 80 10 3606
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Immigration, Refugees and Citizenship Canada 37 34 10 8 5 4 1 75 14 3058

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Immigration, Refugees and Citizenship Canada 37 36 17 6 3 2 0 74 9 5367
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Immigration, Refugees and Citizenship Canada 36 37 17 6 4 1 0 73 9 4211

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Immigration, Refugees and Citizenship Canada 24 22 20 13 9 10 3 52 25 5373
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Immigration, Refugees and Citizenship Canada 21 24 20 13 12 9 2 50 28 4215
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Immigration, Refugees and Citizenship Canada 20 24 17 14 13 10 3 51 30 4629
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Immigration, Refugees and Citizenship Canada 20 23 17 15 13 10 3 49 31 4814
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Immigration, Refugees and Citizenship Canada 17 21 17 15 15 12 3 45 35 3604

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Immigration, Refugees and Citizenship Canada 27 34 17 11 9 2 0 62 20 5374
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Immigration, Refugees and Citizenship Canada 24 33 18 13 10 2 0 59 23 4218
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Immigration, Refugees and Citizenship Canada 26 32 17 12 9 3 0 60 22 4632
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Immigration, Refugees and Citizenship Canada 22 32 18 14 10 4 1 56 26 4814
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Immigration, Refugees and Citizenship Canada 23 34 17 13 10 2 0 58 24 3618
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Immigration, Refugees and Citizenship Canada 18 34 17 16 12 3 0 53 29 3079

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Immigration, Refugees and Citizenship Canada 27 31 15 12 12 2 2 60 25 5393
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Immigration, Refugees and Citizenship Canada 24 29 15 14 14 3 1 56 29 4218
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Immigration, Refugees and Citizenship Canada 24 28 15 15 14 3 2 54 30 4624
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Immigration, Refugees and Citizenship Canada 20 25 15 16 19 3 2 47 37 4814
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Immigration, Refugees and Citizenship Canada 17 27 14 19 19 2 2 46 39 3617
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Immigration, Refugees and Citizenship Canada 16 31 14 17 18 2 2 49 36 3076

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Immigration, Refugees and Citizenship Canada 50 24 13 5 3 1 4 77 9 5384

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Immigration, Refugees and Citizenship Canada 53 11 10 5 6 2 12 75 13 5376

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Immigration, Refugees and Citizenship Canada 45 23 16 7 4 2 3 72 12 5365

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Immigration, Refugees and Citizenship Canada 41 20 17 9 6 3 4 67 15 5361

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Immigration, Refugees and Citizenship Canada 50 16 12 7 7 3 5 71 16 5366

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Immigration, Refugees and Citizenship Canada 68 13 7 2 2 3 4 88 4 5369

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Immigration, Refugees and Citizenship Canada 74 9 5 2 3 4 4 89 5 5362

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Immigration, Refugees and Citizenship Canada 76 8 4 1 1 2 8 93 3 5361

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Immigration, Refugees and Citizenship Canada 23 41 19 8 4 4 1 67 12 5379
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Immigration, Refugees and Citizenship Canada 24 36 21 9 6 4 0 63 15 4227
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Immigration, Refugees and Citizenship Canada 23 38 20 9 5 5 0 64 16 4634

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Immigration, Refugees and Citizenship Canada 44 36 11 5 3 1 0 81 8 5357
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Immigration, Refugees and Citizenship Canada 48 35 9 4 2 1 0 84 6 4220
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Immigration, Refugees and Citizenship Canada 45 37 9 5 2 1 0 83 7 4638
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Immigration, Refugees and Citizenship Canada 50 33 9 4 2 2 0 85 6 4818
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Immigration, Refugees and Citizenship Canada 40 35 13 6 4 2 0 77 10 3607

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Immigration, Refugees and Citizenship Canada 50 31 11 3 2 2 0 83 5 5365
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 4212
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Immigration, Refugees and Citizenship Canada 45 34 13 3 2 3 1 81 6 4625
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Immigration, Refugees and Citizenship Canada 51 30 10 3 2 4 0 85 5 4809

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Immigration, Refugees and Citizenship Canada 55 31 8 4 2 0 0 86 6 5382
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Immigration, Refugees and Citizenship Canada 52 33 8 4 3 0 0 85 6 4215
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Immigration, Refugees and Citizenship Canada 50 35 8 4 3 0 0 85 7 4627
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Immigration, Refugees and Citizenship Canada 54 32 8 4 2 0 0 87 6 4811
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Immigration, Refugees and Citizenship Canada 46 34 10 5 4 0 0 81 9 3600
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Immigration, Refugees and Citizenship Canada 37 38 12 8 5 0 0 75 13 3045

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Immigration, Refugees and Citizenship Canada 48 30 12 5 4 1 0 78 9 5372
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Immigration, Refugees and Citizenship Canada 44 32 14 5 5 0 0 76 10 4213
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Immigration, Refugees and Citizenship Canada 42 31 15 6 4 1 0 75 11 4628
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Immigration, Refugees and Citizenship Canada 37 35 15 7 4 1 0 73 11 4815
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Immigration, Refugees and Citizenship Canada 36 33 16 9 5 1 0 69 14 3594

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Immigration, Refugees and Citizenship Canada 46 32 12 6 4 0 0 78 10 5359
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Immigration, Refugees and Citizenship Canada 42 34 13 6 4 0 0 76 10 4192
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Immigration, Refugees and Citizenship Canada 40 35 14 7 4 0 0 75 11 4624
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Immigration, Refugees and Citizenship Canada 37 36 15 8 4 0 0 74 12 4813
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Immigration, Refugees and Citizenship Canada 35 35 15 9 5 0 0 71 14 3593
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Immigration, Refugees and Citizenship Canada 31 39 14 11 5 0 0 70 16 3041

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Immigration, Refugees and Citizenship Canada 41 24 16 9 7 3 1 67 16 5388
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Immigration, Refugees and Citizenship Canada 38 26 17 8 8 3 0 66 17 4224
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Immigration, Refugees and Citizenship Canada 37 26 17 9 7 4 1 66 17 4633
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Immigration, Refugees and Citizenship Canada 34 26 17 11 7 4 1 63 19 4816
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Immigration, Refugees and Citizenship Canada 35 25 16 11 8 4 0 63 20 3591
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Immigration, Refugees and Citizenship Canada 29 26 17 13 9 5 1 59 24 3041
Top of Page

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Immigration, Refugees and Citizenship Canada 31 33 36 5403
2018 Public Service 27 39 35 161647
2018 Immigration, Refugees and Citizenship Canada 30 34 36 4246
2017 Public Service 26 40 34 174196
2017 Immigration, Refugees and Citizenship Canada 30 37 33 4636
2014 Public Service 26 40 34 180859
2014 Immigration, Refugees and Citizenship Canada 29 36 35 4816
2011 Public Service 27 42 31 198979
2011 Immigration, Refugees and Citizenship Canada 32 36 32 3600

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Immigration, Refugees and Citizenship Canada 7 44 26 5 12 6 1691
2018 Public Service 17 33 30 6 8 6 43390
2018 Immigration, Refugees and Citizenship Canada 8 42 30 5 8 8 1289
2017 Public Service 18 30 29 6 10 6 45785
2017 Immigration, Refugees and Citizenship Canada 9 40 30 6 8 7 1376
2014 Public Service 18 32 30 10 9999 11 47681
2014 Immigration, Refugees and Citizenship Canada 11 35 32 8 9999 14 1402
2011 Public Service 19 32 31 8 9999 10 53795
2011 Immigration, Refugees and Citizenship Canada 14 36 35 6 9999 8 1144
Top of Page

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Immigration, Refugees and Citizenship Canada 33 44 10 7 3 1 2 80 10 5386

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Immigration, Refugees and Citizenship Canada 56 25 8 2 1 5 2 88 3 5384
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Immigration, Refugees and Citizenship Canada 11 89 5385
2018 Public Service 15 85 161503
2018 Immigration, Refugees and Citizenship Canada 11 89 4240

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Immigration, Refugees and Citizenship Canada 52 48 567
2018 Public Service 51 49 22721
2018 Immigration, Refugees and Citizenship Canada 51 49 479

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Immigration, Refugees and Citizenship Canada 62 38 567
2018 Public Service 62 38 22735
2018 Immigration, Refugees and Citizenship Canada 60 40 479

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2018 Public Service 8 92 22696
2018 Immigration, Refugees and Citizenship Canada 8 92 479

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Immigration, Refugees and Citizenship Canada 0 100 567
2018 Public Service 5 95 22696

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Immigration, Refugees and Citizenship Canada 3 97 567
2018 Public Service 6 94 22696
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Immigration, Refugees and Citizenship Canada 5 95 567
2018 Public Service 10 90 22712
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Immigration, Refugees and Citizenship Canada 2 98 567
2018 Public Service 4 96 22694
2018 Immigration, Refugees and Citizenship Canada 4 96 479

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2018 Public Service 40 60 22709
2018 Immigration, Refugees and Citizenship Canada 37 63 478

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Immigration, Refugees and Citizenship Canada 37 63 553
2018 Public Service 40 60 22697
2018 Immigration, Refugees and Citizenship Canada 38 62 478

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2018 Public Service 46 54 22698
2018 Immigration, Refugees and Citizenship Canada 45 55 478

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Immigration, Refugees and Citizenship Canada 44 56 553
2018 Public Service 41 59 22706
2018 Immigration, Refugees and Citizenship Canada 44 56 478

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Immigration, Refugees and Citizenship Canada 28 72 553
2018 Public Service 33 67 22690
2018 Immigration, Refugees and Citizenship Canada 31 69 478

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Immigration, Refugees and Citizenship Canada 52 48 553
2018 Public Service 56 44 22722
2018 Immigration, Refugees and Citizenship Canada 51 49 478

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Immigration, Refugees and Citizenship Canada 31 69 553
2018 Public Service 36 64 22699
2018 Immigration, Refugees and Citizenship Canada 32 68 478

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Immigration, Refugees and Citizenship Canada 1 99 553
2018 Public Service 2 98 22678

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Immigration, Refugees and Citizenship Canada 11 89 553
2018 Public Service 10 90 22693
2018 Immigration, Refugees and Citizenship Canada 8 92 478

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Immigration, Refugees and Citizenship Canada 8 92 553
2018 Public Service 13 87 22689
2018 Immigration, Refugees and Citizenship Canada 10 90 478

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Immigration, Refugees and Citizenship Canada 48 52 553
2018 Public Service 48 52 22704
2018 Immigration, Refugees and Citizenship Canada 47 53 478

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Immigration, Refugees and Citizenship Canada 21 79 553
2018 Public Service 27 73 22702
2018 Immigration, Refugees and Citizenship Canada 22 78 478

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Immigration, Refugees and Citizenship Canada 16 84 553
2018 Public Service 15 85 22687
2018 Immigration, Refugees and Citizenship Canada 13 87 478

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Immigration, Refugees and Citizenship Canada 53 47 552
2018 Public Service 51 49 22718
2018 Immigration, Refugees and Citizenship Canada 52 48 478

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Immigration, Refugees and Citizenship Canada 26 74 552
2018 Public Service 27 73 22701
2018 Immigration, Refugees and Citizenship Canada 23 77 478

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Immigration, Refugees and Citizenship Canada 7 93 552
2018 Public Service 8 92 22688
2018 Immigration, Refugees and Citizenship Canada 5 95 478

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Immigration, Refugees and Citizenship Canada 17 83 552
2018 Public Service 20 80 22699
2018 Immigration, Refugees and Citizenship Canada 16 84 478

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2018 Public Service 10 90 22689
2018 Immigration, Refugees and Citizenship Canada 10 90 478

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Immigration, Refugees and Citizenship Canada 5 95 552
2018 Public Service 7 93 22692
2018 Immigration, Refugees and Citizenship Canada 4 96 478

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Immigration, Refugees and Citizenship Canada 11 89 552
2018 Public Service 14 86 22692
2018 Immigration, Refugees and Citizenship Canada 12 88 478

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Immigration, Refugees and Citizenship Canada 9 91 552
2018 Public Service 11 89 22688
2018 Immigration, Refugees and Citizenship Canada 11 89 478

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Immigration, Refugees and Citizenship Canada 29 71 552
2018 Public Service 27 73 22709
2018 Immigration, Refugees and Citizenship Canada 30 70 478

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 11 89 21200
2018 Immigration, Refugees and Citizenship Canada 13 87 459

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Immigration, Refugees and Citizenship Canada 20 80 527
2018 Public Service 19 81 21197
2018 Immigration, Refugees and Citizenship Canada 18 82 459

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 10 90 527
2018 Public Service 10 90 21191
2018 Immigration, Refugees and Citizenship Canada 11 89 459

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Immigration, Refugees and Citizenship Canada 7 93 527
2018 Public Service 7 93 21189
2018 Immigration, Refugees and Citizenship Canada 7 93 459

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 10 90 21189
2018 Immigration, Refugees and Citizenship Canada 8 92 459

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 9 91 21189
2018 Immigration, Refugees and Citizenship Canada 13 87 459

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 12 88 527
2018 Public Service 10 90 21188
2018 Immigration, Refugees and Citizenship Canada 11 89 459

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Immigration, Refugees and Citizenship Canada 13 87 527
2018 Public Service 11 89 21193
2018 Immigration, Refugees and Citizenship Canada 14 86 459

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 16 84 527
2018 Public Service 12 88 21192
2018 Immigration, Refugees and Citizenship Canada 14 86 459

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Immigration, Refugees and Citizenship Canada 32 68 527
2018 Public Service 30 70 21199
2018 Immigration, Refugees and Citizenship Canada 30 70 459

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Immigration, Refugees and Citizenship Canada 9 91 527
2018 Public Service 9 91 21189
2018 Immigration, Refugees and Citizenship Canada 9 91 459

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Immigration, Refugees and Citizenship Canada 46 54 527
2018 Public Service 47 53 21214
2018 Immigration, Refugees and Citizenship Canada 50 50 459

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Immigration, Refugees and Citizenship Canada 2 98 527
2018 Public Service 2 98 21187
2018 Immigration, Refugees and Citizenship Canada 2 98 459

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Immigration, Refugees and Citizenship Canada 50 50 527
2018 Public Service 56 44 21220
2018 Immigration, Refugees and Citizenship Canada 52 48 459

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Immigration, Refugees and Citizenship Canada 4 96 527
2018 Public Service 4 96 21191
2018 Immigration, Refugees and Citizenship Canada 3 97 459

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Immigration, Refugees and Citizenship Canada 11 89 527
2018 Public Service 13 87 21192
2018 Immigration, Refugees and Citizenship Canada 12 88 459

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Immigration, Refugees and Citizenship Canada 14 86 5383

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Immigration, Refugees and Citizenship Canada 20 15 19 6 5 27 9 55 16 5393
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Immigration, Refugees and Citizenship Canada 19 17 21 5 5 27 7 53 15 4228
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Immigration, Refugees and Citizenship Canada 19 17 18 5 5 26 10 56 16 4630
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Immigration, Refugees and Citizenship Canada 19 16 18 6 5 27 9 55 17 4816

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Immigration, Refugees and Citizenship Canada 36 26 16 5 4 12 1 71 10 5388
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Immigration, Refugees and Citizenship Canada 32 29 18 5 4 12 1 70 10 4226
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Immigration, Refugees and Citizenship Canada 31 28 18 5 4 12 2 69 10 4628
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Immigration, Refugees and Citizenship Canada 31 26 18 5 4 15 2 68 10 4815
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Immigration, Refugees and Citizenship Canada 36 34 14 6 4 7 0 75 10 3587
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Immigration, Refugees and Citizenship Canada 7 93 5379
2018 Public Service 8 92 161188
2018 Immigration, Refugees and Citizenship Canada 7 93 4229

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Immigration, Refugees and Citizenship Canada 36 64 384
2018 Public Service 36 64 11806
2018 Immigration, Refugees and Citizenship Canada 36 64 277

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Immigration, Refugees and Citizenship Canada 76 24 384
2018 Public Service 77 23 11826
2018 Immigration, Refugees and Citizenship Canada 78 22 277

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Immigration, Refugees and Citizenship Canada 4 96 384
2018 Public Service 4 96 11797
2018 Immigration, Refugees and Citizenship Canada 4 96 277

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2018 Public Service 4 96 11797
2018 Immigration, Refugees and Citizenship Canada 0 100 277

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2018 Public Service 7 93 11798
2018 Immigration, Refugees and Citizenship Canada 5 95 277

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 6 94 384
2018 Public Service 9 91 11802
2018 Immigration, Refugees and Citizenship Canada 4 96 277

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2018 Public Service 8 92 11798
2018 Immigration, Refugees and Citizenship Canada 9 91 277

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Immigration, Refugees and Citizenship Canada 31 69 384
2018 Public Service 25 75 11790
2018 Immigration, Refugees and Citizenship Canada 27 73 277

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Immigration, Refugees and Citizenship Canada 27 73 384
2018 Public Service 20 80 11790
2018 Immigration, Refugees and Citizenship Canada 23 77 277

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Immigration, Refugees and Citizenship Canada 19 81 384
2018 Public Service 15 85 11786
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Immigration, Refugees and Citizenship Canada 7 93 384
2018 Public Service 6 94 11784
2018 Immigration, Refugees and Citizenship Canada 5 95 277

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 28 72 384
2018 Public Service 26 74 11787
2018 Immigration, Refugees and Citizenship Canada 24 76 277

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Immigration, Refugees and Citizenship Canada 22 78 384
2018 Public Service 29 71 11792
2018 Immigration, Refugees and Citizenship Canada 19 81 277

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Immigration, Refugees and Citizenship Canada 5 95 384
2018 Public Service 4 96 11783
2018 Immigration, Refugees and Citizenship Canada 3 97 277

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Immigration, Refugees and Citizenship Canada 2 98 384
2018 Public Service 2 98 11782
2018 Immigration, Refugees and Citizenship Canada 2 98 277

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Immigration, Refugees and Citizenship Canada 9 91 384
2018 Public Service 8 92 11785
2018 Immigration, Refugees and Citizenship Canada 9 91 277

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2018 Public Service 15 85 11787
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2018 Public Service 1 99 11782

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Immigration, Refugees and Citizenship Canada 16 84 384
2018 Public Service 17 83 11791
2018 Immigration, Refugees and Citizenship Canada 16 84 277

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2018 Public Service 0 100 11783
2018 Immigration, Refugees and Citizenship Canada 0 100 277

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Immigration, Refugees and Citizenship Canada 18 82 384
2018 Public Service 19 81 11797
2018 Immigration, Refugees and Citizenship Canada 21 79 277

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Immigration, Refugees and Citizenship Canada 28 72 380
2018 Public Service 29 71 11822
2018 Immigration, Refugees and Citizenship Canada 29 71 278

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Immigration, Refugees and Citizenship Canada 11 89 380
2018 Public Service 15 85 11810
2018 Immigration, Refugees and Citizenship Canada 13 87 278

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 3 97 380
2018 Public Service 5 95 11809

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Immigration, Refugees and Citizenship Canada 14 86 380
2018 Public Service 17 83 11817
2018 Immigration, Refugees and Citizenship Canada 15 85 278

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Immigration, Refugees and Citizenship Canada 6 94 380
2018 Public Service 4 96 11805
2018 Immigration, Refugees and Citizenship Canada 6 94 278

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Immigration, Refugees and Citizenship Canada 4 96 380
2018 Public Service 6 94 11807
2018 Immigration, Refugees and Citizenship Canada 4 96 278

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 9 91 380
2018 Public Service 9 91 11806
2018 Immigration, Refugees and Citizenship Canada 6 94 278

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Immigration, Refugees and Citizenship Canada 8 92 380
2018 Public Service 9 91 11808
2018 Immigration, Refugees and Citizenship Canada 10 90 278

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Immigration, Refugees and Citizenship Canada 51 49 380
2018 Public Service 49 51 11821
2018 Immigration, Refugees and Citizenship Canada 52 48 278

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Immigration, Refugees and Citizenship Canada 6 94 340
2018 Public Service 5 95 11053
2018 Immigration, Refugees and Citizenship Canada 7 93 267

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Immigration, Refugees and Citizenship Canada 17 83 340
2018 Public Service 13 87 11052
2018 Immigration, Refugees and Citizenship Canada 14 86 267

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2018 Public Service 3 97 11049
2018 Immigration, Refugees and Citizenship Canada 5 95 267

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 4 96 340
2018 Public Service 2 98 11050
2018 Immigration, Refugees and Citizenship Canada 3 97 267

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2018 Public Service 3 97 11051
2018 Immigration, Refugees and Citizenship Canada 2 98 267

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Immigration, Refugees and Citizenship Canada 7 93 340
2018 Public Service 4 96 11049
2018 Immigration, Refugees and Citizenship Canada 6 94 267

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Immigration, Refugees and Citizenship Canada 8 92 340
2018 Public Service 7 93 11051
2018 Immigration, Refugees and Citizenship Canada 9 91 267

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Immigration, Refugees and Citizenship Canada 16 84 340
2018 Public Service 11 89 11053
2018 Immigration, Refugees and Citizenship Canada 13 87 267

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Immigration, Refugees and Citizenship Canada 11 89 340
2018 Public Service 11 89 11055
2018 Immigration, Refugees and Citizenship Canada 13 87 267

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Immigration, Refugees and Citizenship Canada 26 74 340
2018 Public Service 27 73 11058
2018 Immigration, Refugees and Citizenship Canada 25 75 267

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Immigration, Refugees and Citizenship Canada 11 89 340
2018 Public Service 9 91 11054
2018 Immigration, Refugees and Citizenship Canada 8 92 267

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Immigration, Refugees and Citizenship Canada 47 53 340
2018 Public Service 45 55 11069
2018 Immigration, Refugees and Citizenship Canada 51 49 267

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2018 Public Service 2 98 11050
2018 Immigration, Refugees and Citizenship Canada 2 98 267

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Immigration, Refugees and Citizenship Canada 57 43 340
2018 Public Service 64 36 11072
2018 Immigration, Refugees and Citizenship Canada 59 41 267

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Immigration, Refugees and Citizenship Canada 3 97 340
2018 Public Service 4 96 11051
2018 Immigration, Refugees and Citizenship Canada 3 97 267

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Immigration, Refugees and Citizenship Canada 8 92 340
2018 Public Service 13 87 11050
2018 Immigration, Refugees and Citizenship Canada 14 86 267

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Immigration, Refugees and Citizenship Canada 8 92 5388

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Immigration, Refugees and Citizenship Canada 23 14 19 3 3 29 8 59 10 5380
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Immigration, Refugees and Citizenship Canada 21 17 21 3 3 30 6 58 9 4227
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Immigration, Refugees and Citizenship Canada 20 17 18 3 3 31 8 61 8 4629
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Immigration, Refugees and Citizenship Canada 21 15 18 3 2 33 9 61 9 4807

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Immigration, Refugees and Citizenship Canada 39 24 17 4 3 13 2 73 7 5382
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Immigration, Refugees and Citizenship Canada 35 28 17 3 3 12 1 73 7 4231
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Immigration, Refugees and Citizenship Canada 34 29 16 3 2 13 2 75 6 4621
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Immigration, Refugees and Citizenship Canada 34 26 16 3 2 17 2 74 6 4808
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Immigration, Refugees and Citizenship Canada 42 34 11 3 2 7 0 82 6 3586
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Immigration, Refugees and Citizenship Canada 20 27 22 14 16 0 1 47 30 5393
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Immigration, Refugees and Citizenship Canada 15 22 24 16 21 0 1 38 38 4237
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Immigration, Refugees and Citizenship Canada 14 19 20 18 26 0 1 34 45 4634

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Immigration, Refugees and Citizenship Canada 25 27 25 14 9 0 1 52 23 5387
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Immigration, Refugees and Citizenship Canada 19 26 27 16 10 0 1 46 26 4238
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Immigration, Refugees and Citizenship Canada 20 27 28 15 9 0 1 47 25 4637

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Immigration, Refugees and Citizenship Canada 32 28 21 11 6 1 2 61 17 5364
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Immigration, Refugees and Citizenship Canada 25 27 24 13 8 0 2 54 21 4218
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Immigration, Refugees and Citizenship Canada 25 29 22 13 8 1 3 56 21 4622

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Immigration, Refugees and Citizenship Canada 27 24 22 14 11 1 1 53 25 5373
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Immigration, Refugees and Citizenship Canada 24 23 23 15 11 1 1 48 28 4220
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Immigration, Refugees and Citizenship Canada 23 25 23 15 11 1 2 50 27 4627

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Immigration, Refugees and Citizenship Canada 53 22 12 5 3 1 5 79 8 5365
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Immigration, Refugees and Citizenship Canada 48 23 14 5 4 1 5 76 10 4214
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Immigration, Refugees and Citizenship Canada 46 24 13 5 3 1 8 77 9 4629

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Immigration, Refugees and Citizenship Canada 34 28 19 10 8 0 1 63 18 5382
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Immigration, Refugees and Citizenship Canada 30 26 21 12 10 0 1 57 22 4231
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Immigration, Refugees and Citizenship Canada 30 29 21 10 8 0 1 60 18 4617

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Immigration, Refugees and Citizenship Canada 33 34 19 7 4 1 2 69 12 5371
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Immigration, Refugees and Citizenship Canada 28 33 23 8 5 1 1 62 14 4214
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Immigration, Refugees and Citizenship Canada 31 32 19 10 5 1 2 65 15 4614

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Immigration, Refugees and Citizenship Canada 28 31 22 11 6 1 1 61 17 5369
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Immigration, Refugees and Citizenship Canada 23 30 25 13 7 1 1 55 20 4221
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Immigration, Refugees and Citizenship Canada 25 30 23 13 6 1 2 56 20 4613

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Immigration, Refugees and Citizenship Canada 35 31 18 9 5 1 1 67 14 5365
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Immigration, Refugees and Citizenship Canada 29 30 22 10 6 1 1 60 17 4202
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Immigration, Refugees and Citizenship Canada 31 30 20 10 6 1 2 63 17 4616

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Immigration, Refugees and Citizenship Canada 44 26 14 8 6 1 1 71 14 5359

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Immigration, Refugees and Citizenship Canada 35 30 19 9 6 1 1 66 15 5357
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Immigration, Refugees and Citizenship Canada 29 30 22 11 7 1 1 60 18 4201
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Immigration, Refugees and Citizenship Canada 29 31 20 11 7 0 2 61 18 4603

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Immigration, Refugees and Citizenship Canada 56 24 10 5 4 0 2 81 9 5348
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Immigration, Refugees and Citizenship Canada 52 24 13 4 4 0 3 78 8 4196
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Immigration, Refugees and Citizenship Canada 54 24 13 4 3 0 2 79 8 4626

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Immigration, Refugees and Citizenship Canada 71 13 5 2 2 1 6 90 4 5349
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Immigration, Refugees and Citizenship Canada 67 15 7 2 3 1 5 87 5 4206

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Immigration, Refugees and Citizenship Canada 73 10 5 3 4 1 3 87 7 5376
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Immigration, Refugees and Citizenship Canada 71 11 6 3 4 1 4 87 7 4212
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Immigration, Refugees and Citizenship Canada 73 11 5 3 3 1 4 88 6 4631

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Immigration, Refugees and Citizenship Canada 60 24 8 3 2 0 2 86 5 5351
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Immigration, Refugees and Citizenship Canada 58 24 9 4 2 0 2 84 6 4204
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Immigration, Refugees and Citizenship Canada 60 24 8 3 2 0 3 86 5 4629

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Immigration, Refugees and Citizenship Canada 63 18 8 4 4 0 2 83 9 5354
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Immigration, Refugees and Citizenship Canada 57 20 10 5 5 0 2 79 10 4193
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Immigration, Refugees and Citizenship Canada 62 18 8 5 4 0 3 83 9 4621

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Immigration, Refugees and Citizenship Canada 61 11 4 1 1 0 20 91 3 5337
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Immigration, Refugees and Citizenship Canada 56 11 5 2 1 0 25 90 4 4174
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Immigration, Refugees and Citizenship Canada 58 12 4 2 1 0 23 91 4 4625

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Immigration, Refugees and Citizenship Canada 72 14 5 1 1 0 6 92 2 5348
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Immigration, Refugees and Citizenship Canada 67 16 7 2 1 0 7 90 3 4185
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Immigration, Refugees and Citizenship Canada 69 15 5 2 1 0 8 92 3 4609

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Immigration, Refugees and Citizenship Canada 64 13 8 5 7 0 3 79 13 5374
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Immigration, Refugees and Citizenship Canada 58 14 9 6 9 0 3 75 16 4202
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Immigration, Refugees and Citizenship Canada 56 15 8 7 9 0 4 74 17 4634

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Immigration, Refugees and Citizenship Canada 53 26 12 4 2 0 2 81 7 5360
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Immigration, Refugees and Citizenship Canada 48 27 14 5 3 0 2 77 8 4203
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Immigration, Refugees and Citizenship Canada 51 26 13 4 2 0 3 80 7 4624

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Immigration, Refugees and Citizenship Canada 18 33 33 11 4 0 0 51 15 5392
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Immigration, Refugees and Citizenship Canada 14 32 35 13 5 0 0 46 18 4253
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Immigration, Refugees and Citizenship Canada 13 30 38 13 5 0 0 43 19 4638

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Immigration, Refugees and Citizenship Canada 9 17 38 23 12 0 0 36 26 5329
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Immigration, Refugees and Citizenship Canada 10 18 38 23 10 0 0 33 28 4178
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Immigration, Refugees and Citizenship Canada 7 18 40 22 11 0 1 33 26 4628

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Immigration, Refugees and Citizenship Canada 27 38 17 9 4 4 0 68 14 5370
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Immigration, Refugees and Citizenship Canada 27 39 17 9 5 3 0 68 14 4226
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Immigration, Refugees and Citizenship Canada 17 36 19 12 7 7 1 58 21 4636

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Immigration, Refugees and Citizenship Canada 26 35 18 12 6 2 0 63 19 5386
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Immigration, Refugees and Citizenship Canada 25 35 18 11 8 2 0 62 19 4231
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Immigration, Refugees and Citizenship Canada 19 38 18 14 8 3 1 59 23 4637
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Immigration, Refugees and Citizenship Canada 16 84 5382
2017 Public Service 17 83 173939
2017 Immigration, Refugees and Citizenship Canada 17 83 4635
2014 Public Service 15 85 180286
2014 Immigration, Refugees and Citizenship Canada 14 86 4799

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Immigration, Refugees and Citizenship Canada 80 20 829
2017 Public Service 78 22 29537
2017 Immigration, Refugees and Citizenship Canada 78 22 794
2014 Public Service 78 22 27355
2014 Immigration, Refugees and Citizenship Canada 78 22 673

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Immigration, Refugees and Citizenship Canada 49 34 6 7 4 0 0 83 11 656
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Immigration, Refugees and Citizenship Canada 47 35 5 8 4 0 1 83 12 621
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Immigration, Refugees and Citizenship Canada 54 33 5 4 3 0 1 88 7 525
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Immigration, Refugees and Citizenship Canada 19 30 24 13 12 2 1 19 81 5373
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Immigration, Refugees and Citizenship Canada 19 25 25 14 14 2 1 20 80 4241
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Immigration, Refugees and Citizenship Canada 19 22 23 15 18 2 1 20 80 4641

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Immigration, Refugees and Citizenship Canada 62 38 4241

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Immigration, Refugees and Citizenship Canada 38 62 4185
2018 Public Service 35 65 108456
2018 Immigration, Refugees and Citizenship Canada 29 71 3307

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Immigration, Refugees and Citizenship Canada 12 24 20 17 19 2 6 39 40 4207
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Immigration, Refugees and Citizenship Canada 11 22 19 19 22 2 6 35 44 3321
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Immigration, Refugees and Citizenship Canada 9 20 16 19 26 2 8 33 50 3605

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Immigration, Refugees and Citizenship Canada 6 16 17 21 33 2 6 24 58 4203
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Immigration, Refugees and Citizenship Canada 4 12 16 20 42 2 4 18 66 3321
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Immigration, Refugees and Citizenship Canada 3 8 10 17 53 2 6 12 77 3604

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Immigration, Refugees and Citizenship Canada 38 20 15 9 10 1 7 63 21 5351
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Immigration, Refugees and Citizenship Canada 35 19 16 10 12 1 7 59 24 4225