2019 Public Service Employee Survey Results for Statistics Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 42 3 6 1 0 0 90 7 135
2019 Health care practitioners 45 37 6 12 0 0 0 82 12 16
2019 Communications or public affairs 35 46 6 10 3 0 0 81 13 111
2019 Access to information and privacy 52 43 0 5 0 0 0 95 5 37
2019 Security 59 34 7 0 0 0 0 93 0 15
2019 Science and technology 40 43 6 7 3 0 0 83 10 141
2019 Library services 40 36 0 17 8 0 0 75 25 11
2019 Administration and operations 52 36 3 6 2 0 0 89 8 397
2019 Human resources 51 37 3 6 3 0 0 89 8 140
2019 Financial management 52 37 2 8 2 0 0 88 10 121
2019 Procurement 58 19 0 17 6 0 0 77 23 16
2019 Information management 51 39 3 6 1 0 1 90 7 150
2019 Information technology 37 46 5 9 3 0 0 83 12 590
2019 Internal audit 60 40 0 0 0 0 0 100 0 10
2019 Evaluation 55 36 6 0 3 0 0 91 3 33
2019 Data sciences 41 43 4 9 3 0 0 84 12 761
2019 Policy 40 44 0 16 0 0 0 84 16 25
2019 Project management 38 47 6 7 2 0 0 85 9 402
2019 Other services to the public 50 36 2 11 1 0 0 86 12 166
2019 None of the above 41 44 5 7 3 0 0 85 10 560
2017 Client contact centre 39 43 6 12 1 0 0 81 13 135
2017 Health care practitioners 40 50 0 10 0 0 0 90 10 11
2017 Communications or public affairs 40 48 1 7 4 0 0 88 11 102
2017 Access to information and privacy 59 25 9 4 3 0 0 84 7 25
2017 Science and technology 28 49 7 12 5 0 0 76 17 136
2017 Library services 47 39 7 7 0 0 0 86 7 13
2017 Administration and operations 46 39 4 8 3 0 0 85 11 441
2017 Human resources 31 43 7 13 7 0 0 74 20 158
2017 Financial management 41 48 4 3 3 0 0 89 7 122
2017 Procurement 69 18 0 12 0 0 0 88 12 16
2017 Information management 44 43 3 5 4 0 1 88 9 132
2017 Information technology 31 51 4 9 5 0 0 82 14 586
2017 Internal audit 30 39 11 11 10 0 0 69 20 10
2017 Evaluation 44 39 3 14 0 0 0 83 14 35
2017 Data sciences 37 46 5 8 4 0 0 83 13 676
2017 Policy 43 40 4 7 7 0 0 82 14 28
2017 Project management 37 45 4 12 3 0 0 82 14 438
2017 Other services to the public 36 46 4 8 5 0 1 83 13 135
2017 None of the above 37 44 4 10 4 0 0 81 14 877
2014 Client contact centre 36 43 6 11 4 0 0 79 15 174
2014 Health care practitioners 36 51 7 0 7 0 0 87 7 13
2014 Communications or public affairs 38 53 3 4 1 0 0 91 6 89
2014 Access to information and privacy 48 42 5 3 0 0 3 93 3 40
2014 Science and technology 41 41 6 8 4 0 0 82 12 209
2014 Library services 36 41 12 11 0 0 0 77 11 16
2014 Administration and operations 39 47 6 6 2 0 0 85 9 581
2014 Human resources 45 43 5 4 3 1 0 88 7 138
2014 Financial management 47 41 5 4 3 0 0 87 7 129
2014 Procurement 39 51 0 10 0 0 0 90 10 18
2014 Information management 38 47 5 10 1 0 0 84 11 227
2014 Information technology 32 47 6 12 2 0 0 80 15 644
2014 Internal audit 24 76 0 0 0 0 0 100 0 13
2014 Evaluation 44 56 0 0 0 0 0 100 0 29
2014 Other services to the public 41 43 3 10 3 0 0 84 13 324
2014 None of the above 37 46 4 10 3 0 0 83 12 1158

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 25 13 10 2 0 0 74 12 136
2019 Health care practitioners 63 18 6 12 0 0 0 82 12 16
2019 Communications or public affairs 60 23 5 10 1 0 1 84 11 111
2019 Access to information and privacy 61 22 11 5 0 0 0 83 5 37
2019 Security 61 20 13 5 0 0 0 82 5 15
2019 Science and technology 45 32 7 12 3 0 1 78 15 141
2019 Library services 80 8 12 0 0 0 0 88 0 11
2019 Administration and operations 64 23 5 7 1 0 0 87 8 399
2019 Human resources 50 29 8 11 2 0 0 80 13 139
2019 Financial management 65 27 6 2 1 0 0 91 3 121
2019 Procurement 48 34 12 6 0 0 0 82 6 15
2019 Information management 67 21 3 5 3 0 1 89 9 149
2019 Information technology 61 22 7 7 3 0 0 83 11 588
2019 Internal audit 90 10 0 0 0 0 0 100 0 10
2019 Evaluation 88 6 0 3 3 0 0 94 6 33
2019 Data sciences 63 19 6 9 2 0 0 82 12 761
2019 Policy 72 16 0 8 4 0 0 88 12 25
2019 Project management 56 27 6 8 4 0 0 83 12 406
2019 Other services to the public 71 19 5 4 1 0 0 90 5 165
2019 None of the above 65 21 5 6 3 0 1 87 9 560
2017 Client contact centre 43 28 13 11 4 0 1 72 15 138
2017 Health care practitioners 57 25 10 8 0 0 0 83 8 11
2017 Communications or public affairs 63 20 8 7 1 0 1 84 8 102
2017 Access to information and privacy 59 33 5 4 0 0 0 91 4 25
2017 Science and technology 49 21 13 13 4 0 1 71 16 136
2017 Library services 63 30 0 0 0 0 7 100 0 13
2017 Administration and operations 63 24 5 7 2 0 0 87 9 441
2017 Human resources 60 22 6 10 1 0 1 83 12 158
2017 Financial management 65 19 6 7 3 0 0 85 9 121
2017 Procurement 63 25 6 6 0 0 0 88 6 16
2017 Information management 67 17 6 8 2 0 1 84 9 133
2017 Information technology 55 25 6 10 4 0 0 81 14 586
2017 Internal audit 39 30 11 11 9 0 0 70 20 10
2017 Evaluation 72 23 0 3 3 0 0 94 6 35
2017 Data sciences 62 21 6 8 3 0 0 83 11 675
2017 Policy 70 20 3 3 4 0 0 90 7 27
2017 Project management 58 23 6 8 5 0 0 81 13 438
2017 Other services to the public 65 27 2 5 0 0 1 93 5 136
2017 None of the above 62 24 5 6 2 0 0 86 9 876
2014 Client contact centre 38 33 14 12 3 0 1 72 15 174
2014 Health care practitioners 80 7 0 13 0 0 0 87 13 13
2014 Communications or public affairs 54 27 7 9 2 0 1 82 11 89
2014 Access to information and privacy 68 25 3 3 3 0 0 92 5 40
2014 Science and technology 45 28 9 14 3 0 0 74 17 209
2014 Library services 73 27 0 0 0 0 0 100 0 16
2014 Administration and operations 55 27 6 9 3 0 0 82 12 580
2014 Human resources 58 31 5 6 1 0 0 88 7 138
2014 Financial management 56 31 3 8 2 0 0 87 10 129
2014 Procurement 54 23 6 16 0 0 0 78 16 18
2014 Information management 58 25 7 7 3 0 1 83 10 226
2014 Information technology 52 26 8 9 4 0 0 79 13 644
2014 Internal audit 37 43 20 0 0 0 0 80 0 13
2014 Evaluation 53 33 3 7 3 0 0 86 10 29
2014 Other services to the public 63 20 6 8 2 0 1 84 11 324
2014 None of the above 59 22 7 9 3 0 0 81 11 1161

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 46 40 5 7 2 0 0 85 10 137
2019 Health care practitioners 49 27 0 25 0 0 0 75 25 16
2019 Communications or public affairs 46 35 5 7 6 0 0 81 13 110
2019 Access to information and privacy 50 42 0 5 3 0 0 92 8 37
2019 Security 55 40 5 0 0 0 0 95 0 15
2019 Science and technology 49 35 2 11 3 0 0 84 14 141
2019 Library services 47 45 0 8 0 0 0 92 8 11
2019 Administration and operations 52 33 5 7 3 0 0 85 10 398
2019 Human resources 60 33 2 4 1 0 0 93 5 140
2019 Financial management 65 27 3 5 1 0 0 91 6 120
2019 Procurement 52 42 0 6 0 0 0 94 6 16
2019 Information management 55 27 7 8 2 0 1 83 10 150
2019 Information technology 45 38 6 6 4 0 0 83 11 589
2019 Internal audit 60 30 10 0 0 0 0 90 0 10
2019 Evaluation 65 27 0 3 6 0 0 91 9 33
2019 Data sciences 47 36 5 8 3 0 0 83 11 761
2019 Policy 46 29 13 8 4 0 0 75 13 24
2019 Project management 43 39 6 9 2 0 0 82 11 404
2019 Other services to the public 54 32 4 10 1 0 0 86 11 165
2019 None of the above 46 35 7 9 3 0 0 81 12 560
2017 Client contact centre 42 34 10 12 3 0 0 75 14 138
2017 Health care practitioners 29 56 8 8 0 0 0 85 8 11
2017 Communications or public affairs 41 35 7 10 7 0 0 76 17 102
2017 Access to information and privacy 44 49 4 3 0 0 0 93 3 25
2017 Science and technology 33 43 12 9 4 0 0 76 12 136
2017 Library services 41 53 0 7 0 0 0 93 7 13
2017 Administration and operations 48 35 9 3 5 0 0 83 8 441
2017 Human resources 46 35 8 8 3 0 0 81 11 158
2017 Financial management 54 33 6 4 3 0 0 87 7 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 45 35 6 8 5 0 1 81 13 132
2017 Information technology 37 41 9 8 5 0 0 79 12 586
2017 Internal audit 30 40 11 10 10 0 0 70 19 10
2017 Evaluation 56 32 6 6 0 0 0 88 6 35
2017 Data sciences 44 34 9 7 6 0 0 78 13 676
2017 Policy 44 38 3 11 4 0 0 82 15 27
2017 Project management 41 36 5 12 6 0 0 77 18 438
2017 Other services to the public 44 35 6 13 2 0 0 79 15 136
2017 None of the above 42 33 7 11 6 0 0 76 17 875
2014 Client contact centre 36 43 13 6 2 0 0 79 8 174
2014 Health care practitioners 37 15 20 21 7 0 0 52 28 13
2014 Communications or public affairs 58 31 7 3 1 0 0 89 4 89
2014 Access to information and privacy 60 33 3 3 0 0 2 95 3 39
2014 Science and technology 50 37 7 3 2 0 0 87 6 208
2014 Library services 60 34 0 6 0 0 0 94 6 16
2014 Administration and operations 49 35 5 8 3 0 0 84 11 580
2014 Human resources 48 36 5 8 3 1 0 84 11 138
2014 Financial management 47 40 5 8 1 0 0 87 8 129
2014 Procurement 50 39 5 6 0 0 0 89 6 18
2014 Information management 47 40 5 6 2 0 0 87 8 226
2014 Information technology 40 37 10 7 5 0 0 77 13 644
2014 Internal audit 36 51 0 13 0 0 0 87 13 13
2014 Evaluation 49 34 10 7 0 0 0 83 7 29
2014 Other services to the public 47 34 7 8 3 0 0 81 12 324
2014 None of the above 47 35 6 8 4 0 0 82 12 1161

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 37 43 7 10 3 0 0 80 13 136
2019 Health care practitioners 45 18 24 12 0 0 0 63 12 16
2019 Communications or public affairs 35 36 9 16 3 0 1 72 19 111
2019 Access to information and privacy 40 44 5 11 0 0 0 84 11 37
2019 Security 38 42 20 0 0 0 0 80 0 15
2019 Science and technology 32 35 13 18 1 2 0 68 19 141
2019 Library services 37 38 0 25 0 0 0 75 25 11
2019 Administration and operations 33 43 12 8 4 0 0 76 12 398
2019 Human resources 26 48 10 9 7 0 0 73 17 140
2019 Financial management 31 48 12 8 1 0 0 79 9 119
2019 Procurement 38 50 12 0 0 0 0 88 0 16
2019 Information management 36 37 12 9 3 1 1 75 13 148
2019 Information technology 18 39 18 15 9 1 0 58 24 588
2019 Internal audit 61 20 10 9 0 0 0 80 9 10
2019 Evaluation 40 36 12 3 3 4 3 81 6 33
2019 Data sciences 34 44 11 9 2 0 1 78 11 761
2019 Policy 36 40 4 8 12 0 0 76 20 25
2019 Project management 28 42 12 12 6 0 1 71 18 405
2019 Other services to the public 32 39 11 11 6 0 1 72 17 166
2019 None of the above 35 40 12 9 4 0 1 75 13 556
2018 Client contact centre 35 42 8 12 3 0 0 78 15 130
2018 Communications or public affairs 16 58 14 7 2 0 3 76 10 94
2018 Access to information and privacy 40 47 13 0 0 0 0 87 0 23
2018 Science and technology 39 40 9 9 1 1 1 81 10 138
2018 Library services 49 31 0 20 0 0 0 80 20 13
2018 Administration and operations 30 44 11 10 4 0 1 74 15 378
2018 Human resources 26 42 10 15 7 0 0 68 22 136
2018 Financial management 27 58 9 3 3 0 0 85 6 109
2018 Information management 35 42 12 9 0 0 1 78 10 140
2018 Information technology 23 44 14 14 5 0 1 67 19 504
2018 Evaluation 31 46 12 7 3 0 0 77 10 27
2018 Data sciences 33 44 10 10 3 0 1 77 13 727
2018 Policy 31 55 0 0 7 0 7 93 7 29
2018 Project management 25 49 10 13 4 0 0 74 17 366
2018 Other services to the public 25 53 11 9 2 1 0 78 11 137
2018 None of the above 33 43 10 10 4 0 0 76 14 531
2017 Client contact centre 29 44 11 12 5 0 0 73 16 138
2017 Health care practitioners 23 0 33 45 0 0 0 23 45 11
2017 Communications or public affairs 38 42 6 9 5 0 0 80 14 102
2017 Access to information and privacy 50 27 12 9 3 0 0 76 12 25
2017 Science and technology 34 41 14 8 3 0 0 76 11 136
2017 Library services 53 41 0 7 0 0 0 93 7 13
2017 Administration and operations 33 40 10 9 6 0 1 73 16 441
2017 Human resources 22 40 9 15 12 0 1 63 28 158
2017 Financial management 40 34 11 11 3 1 0 75 14 122
2017 Procurement 55 26 6 12 0 0 0 82 12 16
2017 Information management 38 38 9 10 2 0 1 78 13 133
2017 Information technology 23 41 15 13 8 0 0 64 21 586
2017 Internal audit 29 50 0 11 10 0 0 79 21 10
2017 Evaluation 31 41 8 18 0 0 3 74 18 35
2017 Data sciences 37 42 9 8 3 0 1 80 11 675
2017 Policy 39 43 11 7 0 0 0 82 7 28
2017 Project management 29 40 12 14 5 0 0 69 19 438
2017 Other services to the public 31 44 9 10 4 0 1 76 15 135
2017 None of the above 31 43 11 10 4 0 1 75 14 875
2014 Client contact centre 27 43 13 12 5 0 0 70 16 174
2014 Health care practitioners 29 44 7 7 0 0 14 84 8 13
2014 Communications or public affairs 29 44 18 6 2 0 1 74 8 88
2014 Access to information and privacy 36 32 12 12 2 3 3 72 15 40
2014 Science and technology 41 41 7 7 2 1 0 83 10 209
2014 Library services 38 46 5 11 0 0 0 84 11 16
2014 Administration and operations 28 44 12 11 5 0 0 72 16 578
2014 Human resources 35 46 6 9 2 0 1 82 11 138
2014 Financial management 35 43 10 8 5 1 0 78 12 128
2014 Procurement 49 17 10 11 13 0 0 66 24 18
2014 Information management 34 43 12 7 4 0 1 78 10 225
2014 Information technology 23 38 18 13 6 1 0 62 20 644
2014 Internal audit 31 62 7 0 0 0 0 93 0 13
2014 Evaluation 37 39 10 10 0 0 3 79 10 29
2014 Other services to the public 36 41 10 9 5 0 1 77 14 323
2014 None of the above 32 41 13 10 3 0 1 74 14 1161

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 38 7 2 2 0 0 89 4 135
2019 Health care practitioners 51 24 18 6 0 0 0 75 6 16
2019 Communications or public affairs 56 32 7 3 2 1 0 89 4 111
2019 Access to information and privacy 57 33 8 3 0 0 0 89 3 37
2019 Security 51 22 27 0 0 0 0 73 0 15
2019 Science and technology 53 36 5 4 1 0 1 90 5 140
2019 Library services 54 46 0 0 0 0 0 100 0 11
2019 Administration and operations 55 35 5 4 0 0 0 90 5 398
2019 Human resources 63 27 4 4 1 1 1 91 4 139
2019 Financial management 69 27 1 3 0 0 0 96 3 120
2019 Procurement 39 43 0 18 0 0 0 82 18 16
2019 Information management 59 26 9 5 1 0 1 86 6 149
2019 Information technology 45 40 8 5 1 1 0 86 6 587
2019 Internal audit 70 30 0 0 0 0 0 100 0 10
2019 Evaluation 70 18 3 3 6 0 0 88 9 33
2019 Data sciences 58 30 6 4 2 0 0 88 6 758
2019 Policy 52 44 0 0 4 0 0 96 4 25
2019 Project management 54 32 9 3 1 0 0 87 4 401
2019 Other services to the public 57 30 4 6 2 1 1 88 8 164
2019 None of the above 52 36 6 5 1 1 0 88 6 562
2017 Client contact centre 46 35 11 6 1 1 0 82 7 136
2017 Health care practitioners 40 45 15 0 0 0 0 85 0 11
2017 Communications or public affairs 62 30 4 1 3 0 0 92 4 102
2017 Access to information and privacy 60 24 12 5 0 0 0 84 5 25
2017 Science and technology 52 38 4 6 0 0 0 90 6 136
2017 Library services 75 25 0 0 0 0 0 100 0 13
2017 Administration and operations 53 34 7 5 2 0 0 87 6 439
2017 Human resources 52 33 6 6 2 0 1 86 8 158
2017 Financial management 64 29 3 2 1 1 0 94 3 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 57 29 6 5 1 0 1 87 7 132
2017 Information technology 49 36 9 4 2 0 0 86 5 584
2017 Internal audit 39 39 11 11 0 0 0 79 11 10
2017 Evaluation 59 29 6 6 0 0 0 88 6 35
2017 Data sciences 57 32 6 3 1 1 0 90 4 674
2017 Policy 64 22 13 0 0 0 0 87 0 28
2017 Project management 54 34 6 5 1 0 0 88 6 437
2017 Other services to the public 54 32 7 5 2 0 0 86 7 136
2017 None of the above 51 36 7 5 1 0 0 87 6 875
2014 Client contact centre 42 42 10 4 1 0 1 85 5 174
2014 Health care practitioners 58 42 0 0 0 0 0 100 0 13
2014 Communications or public affairs 59 30 10 0 1 0 0 89 1 89
2014 Access to information and privacy 43 42 7 3 2 0 3 87 5 40
2014 Science and technology 52 35 7 2 0 1 1 89 3 208
2014 Library services 49 39 5 6 0 0 0 88 6 16
2014 Administration and operations 44 43 8 4 1 0 0 87 5 581
2014 Human resources 54 35 6 3 0 1 1 90 4 138
2014 Financial management 59 28 10 2 0 0 0 88 2 129
2014 Procurement 59 23 5 6 6 0 0 83 12 18
2014 Information management 56 31 8 3 2 0 0 87 6 226
2014 Information technology 44 38 10 6 1 1 0 83 7 644
2014 Internal audit 31 57 11 0 0 0 0 89 0 13
2014 Evaluation 53 34 13 0 0 0 0 87 0 29
2014 Other services to the public 50 36 8 3 2 1 0 86 6 323
2014 None of the above 47 38 9 5 1 0 0 85 6 1160

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 32 8 7 3 0 1 81 10 137
2019 Health care practitioners 45 30 0 12 12 0 0 76 24 16
2019 Communications or public affairs 54 33 5 8 1 0 0 87 9 112
2019 Access to information and privacy 65 21 5 5 0 0 3 89 6 37
2019 Security 61 27 6 7 0 0 0 87 7 15
2019 Science and technology 55 33 7 2 2 1 1 89 4 141
2019 Library services 68 25 0 8 0 0 0 92 8 11
2019 Administration and operations 54 30 6 5 3 1 1 86 8 398
2019 Human resources 69 19 4 5 3 0 0 88 8 139
2019 Financial management 57 29 8 6 0 0 0 86 6 120
2019 Procurement 39 43 12 6 0 0 0 82 6 16
2019 Information management 54 25 13 3 3 1 1 80 6 150
2019 Information technology 48 35 7 5 2 0 1 85 8 587
2019 Internal audit 70 20 0 9 0 0 0 91 9 10
2019 Evaluation 70 18 0 6 6 0 0 88 12 33
2019 Data sciences 56 30 8 4 2 0 1 87 6 763
2019 Policy 44 32 8 8 8 0 0 76 16 25
2019 Project management 46 34 8 8 4 0 0 80 12 402
2019 Other services to the public 50 31 9 8 2 0 0 81 10 166
2019 None of the above 53 27 8 8 3 0 0 81 11 557
2018 Client contact centre 49 23 18 5 3 1 2 74 8 129
2018 Communications or public affairs 45 30 10 11 4 0 1 75 15 94
2018 Access to information and privacy 42 30 15 12 0 0 0 72 12 23
2018 Science and technology 53 34 9 3 1 1 1 88 3 139
2018 Library services 61 33 0 7 0 0 0 93 7 13
2018 Administration and operations 50 34 8 6 2 0 1 84 8 376
2018 Human resources 59 30 4 4 4 0 0 88 8 137
2018 Financial management 48 41 7 4 1 0 0 89 5 109
2018 Information management 50 32 9 5 1 0 2 85 6 141
2018 Information technology 48 34 10 5 3 1 1 82 7 503
2018 Evaluation 47 39 0 10 0 0 3 89 11 27
2018 Data sciences 54 30 8 6 2 0 1 85 8 728
2018 Policy 52 31 7 7 3 0 0 83 10 29
2018 Project management 43 34 11 7 4 0 1 78 11 366
2018 Other services to the public 45 34 13 3 2 1 2 81 5 137
2018 None of the above 46 32 12 5 4 1 1 79 9 530
2017 Client contact centre 42 39 10 7 3 0 0 80 10 138
2017 Health care practitioners 52 8 17 8 8 8 0 65 17 11
2017 Communications or public affairs 54 29 7 8 2 0 1 83 10 102
2017 Access to information and privacy 41 31 13 13 0 0 3 74 13 25
2017 Science and technology 56 29 5 4 2 1 2 88 7 135
2017 Library services 70 16 7 7 0 0 0 86 7 13
2017 Administration and operations 46 33 9 7 3 0 1 80 10 441
2017 Human resources 49 35 6 6 3 1 0 85 9 157
2017 Financial management 53 30 9 6 2 0 1 83 8 122
2017 Procurement 63 31 6 0 0 0 0 94 0 16
2017 Information management 58 29 7 6 0 0 1 87 6 132
2017 Information technology 49 32 9 6 3 1 1 82 10 585
2017 Internal audit 21 39 20 11 9 0 0 60 20 10
2017 Evaluation 71 20 5 0 3 0 0 91 3 35
2017 Data sciences 52 33 7 5 3 0 1 85 8 674
2017 Policy 40 46 0 14 0 0 0 86 14 28
2017 Project management 46 30 11 8 5 0 0 76 13 438
2017 Other services to the public 51 30 7 8 3 0 1 82 10 136
2017 None of the above 47 33 11 5 3 0 1 81 9 877
2014 Client contact centre 38 38 14 3 4 1 2 78 7 174
2014 Health care practitioners 39 34 13 0 0 0 14 84 0 13
2014 Communications or public affairs 49 34 8 2 3 0 3 86 6 89
2014 Access to information and privacy 49 21 15 3 8 3 2 74 11 40
2014 Science and technology 51 31 11 2 3 1 1 84 5 208
2014 Library services 42 46 6 5 0 0 0 88 5 16
2014 Administration and operations 45 36 10 4 3 1 1 82 8 580
2014 Human resources 55 31 7 4 3 0 1 86 7 138
2014 Financial management 50 32 11 3 3 0 1 83 6 129
2014 Procurement 54 22 11 12 0 0 0 77 12 18
2014 Information management 52 29 9 4 2 1 2 84 7 226
2014 Information technology 38 39 12 5 2 1 2 80 8 643
2014 Internal audit 18 51 13 0 0 11 7 84 0 13
2014 Evaluation 47 33 9 3 7 0 0 81 10 29
2014 Other services to the public 45 32 11 5 3 1 2 80 9 322
2014 None of the above 46 34 10 5 3 1 1 81 9 1161

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 37 43 10 5 4 0 0 80 10 136
2019 Health care practitioners 30 39 24 6 0 0 0 70 6 16
2019 Communications or public affairs 44 40 10 5 1 0 0 84 6 112
2019 Access to information and privacy 51 36 8 2 3 0 0 86 5 37
2019 Security 56 37 7 0 0 0 0 93 0 15
2019 Science and technology 36 45 13 4 2 1 0 81 5 140
2019 Library services 37 54 9 0 0 0 0 91 0 11
2019 Administration and operations 34 39 15 8 4 0 0 73 12 398
2019 Human resources 36 47 6 6 4 0 0 83 10 140
2019 Financial management 33 51 10 6 0 0 0 85 6 121
2019 Procurement 29 38 19 7 6 0 0 67 14 15
2019 Information management 40 39 10 6 3 1 1 81 9 150
2019 Information technology 35 41 12 7 4 0 0 77 11 590
2019 Internal audit 60 21 10 0 9 0 0 80 9 10
2019 Evaluation 59 26 9 3 3 0 0 85 6 33
2019 Data sciences 40 41 10 7 2 0 0 81 10 763
2019 Policy 52 32 8 8 0 0 0 84 8 25
2019 Project management 36 43 11 8 2 0 0 78 10 406
2019 Other services to the public 35 39 14 6 6 0 0 75 11 166
2019 None of the above 34 42 13 6 5 0 0 76 11 559
2018 Client contact centre 37 46 6 5 5 0 0 83 10 129
2018 Communications or public affairs 32 45 13 9 1 0 0 76 11 94
2018 Access to information and privacy 35 53 8 4 0 0 0 88 4 23
2018 Science and technology 40 43 10 6 1 1 0 83 7 138
2018 Library services 44 33 22 0 0 0 0 78 0 13
2018 Administration and operations 34 44 13 7 3 0 0 78 9 377
2018 Human resources 45 35 11 7 2 0 0 80 9 136
2018 Financial management 34 48 13 2 3 0 0 83 5 108
2018 Information management 33 46 10 7 3 0 1 80 11 138
2018 Information technology 32 46 13 5 4 0 0 78 9 505
2018 Evaluation 44 38 14 3 0 0 0 83 3 27
2018 Data sciences 38 43 10 7 2 0 0 82 9 725
2018 Policy 48 21 17 10 3 0 0 69 14 29
2018 Project management 35 45 10 6 3 0 0 80 10 364
2018 Other services to the public 29 54 8 6 2 0 0 83 8 136
2018 None of the above 35 43 11 9 3 0 0 78 11 528
2017 Client contact centre 34 45 8 7 6 0 0 79 13 138
2017 Health care practitioners 21 39 40 0 0 0 0 60 0 11
2017 Communications or public affairs 48 43 3 4 1 1 0 92 5 102
2017 Access to information and privacy 28 56 4 12 0 0 0 84 12 25
2017 Science and technology 31 52 10 5 3 0 0 82 8 136
2017 Library services 68 32 0 0 0 0 0 100 0 12
2017 Administration and operations 34 43 12 7 4 0 0 77 12 439
2017 Human resources 34 49 5 7 5 0 0 83 12 158
2017 Financial management 36 45 12 4 3 1 0 81 7 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 38 44 9 4 5 0 0 82 9 133
2017 Information technology 34 46 11 6 3 0 0 80 9 585
2017 Internal audit 20 39 11 30 0 0 0 59 30 10
2017 Evaluation 40 46 13 0 0 0 0 87 0 35
2017 Data sciences 37 47 8 5 4 0 0 83 8 676
2017 Policy 50 32 11 7 0 0 0 82 7 28
2017 Project management 35 48 10 5 2 0 0 82 8 438
2017 Other services to the public 36 44 14 5 1 0 0 80 6 135
2017 None of the above 36 44 11 7 3 1 0 80 9 875
2014 Client contact centre 28 46 13 10 2 1 0 74 12 174
2014 Health care practitioners 29 44 27 0 0 0 0 73 0 13
2014 Communications or public affairs 41 44 10 3 1 0 0 85 4 89
2014 Access to information and privacy 25 45 21 3 5 0 3 71 8 40
2014 Science and technology 33 52 7 6 1 0 0 85 7 209
2014 Library services 35 37 11 17 0 0 0 72 17 16
2014 Administration and operations 29 46 12 10 3 0 0 75 12 581
2014 Human resources 38 46 10 3 2 1 0 84 5 138
2014 Financial management 32 43 16 5 3 0 0 75 8 129
2014 Procurement 27 43 17 13 0 0 0 70 13 18
2014 Information management 29 49 12 7 3 0 0 78 10 227
2014 Information technology 29 49 12 7 4 0 0 78 11 645
2014 Internal audit 36 57 7 0 0 0 0 93 0 13
2014 Evaluation 20 63 3 10 3 0 0 83 13 29
2014 Other services to the public 31 47 11 7 5 0 0 78 11 323
2014 None of the above 29 47 13 8 4 0 0 75 12 1161

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 35 33 18 7 6 1 0 69 14 137
2019 Health care practitioners 21 25 18 24 12 0 0 45 37 16
2019 Communications or public affairs 42 42 9 5 3 0 0 83 8 112
2019 Access to information and privacy 51 35 8 6 0 0 0 86 6 37
2019 Security 42 32 26 0 0 0 0 74 0 15
2019 Science and technology 33 38 15 9 5 0 0 72 13 141
2019 Library services 45 43 12 0 0 0 0 88 0 11
2019 Administration and operations 33 38 14 9 6 0 0 71 15 398
2019 Human resources 40 34 7 12 6 1 0 74 19 140
2019 Financial management 32 53 7 7 1 1 0 86 8 121
2019 Procurement 21 31 29 13 6 0 0 52 19 16
2019 Information management 36 38 12 9 5 0 1 74 14 149
2019 Information technology 26 44 15 9 6 0 0 70 15 590
2019 Internal audit 50 40 0 0 9 0 0 91 9 10
2019 Evaluation 49 20 12 9 6 4 0 72 15 33
2019 Data sciences 38 38 11 9 3 0 0 76 12 763
2019 Policy 48 24 12 12 4 0 0 72 16 25
2019 Project management 29 43 12 9 6 0 0 72 15 403
2019 Other services to the public 32 41 12 8 7 0 0 72 16 166
2019 None of the above 32 40 14 9 4 0 0 73 13 560
2018 Client contact centre 34 35 13 5 10 1 1 71 15 129
2018 Communications or public affairs 27 43 14 8 7 0 0 70 16 93
2018 Access to information and privacy 36 42 17 4 0 0 0 79 4 23
2018 Science and technology 36 38 17 7 1 1 0 75 8 138
2018 Library services 37 40 23 0 0 0 0 77 0 13
2018 Administration and operations 32 39 14 9 5 1 0 71 15 377
2018 Human resources 35 40 8 14 4 0 0 75 17 137
2018 Financial management 35 39 15 9 2 1 0 74 11 109
2018 Information management 35 38 8 10 5 1 2 76 15 139
2018 Information technology 26 37 20 10 7 0 0 63 16 503
2018 Evaluation 35 44 7 3 10 0 0 79 14 27
2018 Data sciences 35 38 13 9 5 0 1 74 14 728
2018 Policy 35 38 10 3 14 0 0 72 17 29
2018 Project management 29 40 16 9 6 0 0 69 15 365
2018 Other services to the public 31 39 15 8 6 0 0 70 15 137
2018 None of the above 31 36 15 12 4 0 1 68 17 532
2017 Client contact centre 33 32 14 15 6 0 0 65 21 138
2017 Health care practitioners 30 8 45 8 10 0 0 38 17 11
2017 Communications or public affairs 40 33 13 8 5 1 0 74 13 102
2017 Access to information and privacy 48 33 7 8 5 0 0 81 12 25
2017 Science and technology 23 45 14 10 8 0 0 69 17 136
2017 Library services 47 46 0 7 0 0 0 93 7 13
2017 Administration and operations 31 37 14 9 8 0 0 69 17 439
2017 Human resources 35 36 13 9 6 1 0 72 15 158
2017 Financial management 45 30 16 5 2 1 1 76 7 122
2017 Procurement 51 25 0 12 12 0 0 75 25 16
2017 Information management 44 36 8 9 3 0 0 80 12 132
2017 Information technology 27 40 17 10 5 0 0 68 15 585
2017 Internal audit 11 39 11 10 30 0 0 50 39 10
2017 Evaluation 42 38 17 3 0 0 0 80 3 35
2017 Data sciences 34 42 11 8 5 0 0 76 13 676
2017 Policy 25 40 13 15 4 4 0 67 19 28
2017 Project management 30 37 13 12 8 0 0 67 20 437
2017 Other services to the public 31 37 16 12 3 0 1 68 15 135
2017 None of the above 31 39 14 10 6 1 0 71 15 875
2014 Client contact centre 26 45 15 7 6 0 1 71 14 174
2014 Health care practitioners 36 51 7 7 0 0 0 87 7 13
2014 Communications or public affairs 25 51 14 5 4 0 0 76 10 89
2014 Access to information and privacy 39 41 10 2 5 0 3 82 8 40
2014 Science and technology 28 45 14 8 3 0 0 74 11 209
2014 Library services 24 41 16 18 0 0 0 65 18 16
2014 Administration and operations 27 40 17 11 6 0 0 67 17 580
2014 Human resources 38 40 11 10 1 0 0 77 11 138
2014 Financial management 35 34 15 11 5 0 0 70 15 129
2014 Procurement 16 39 21 19 5 0 0 55 24 18
2014 Information management 34 41 13 9 4 0 0 74 13 226
2014 Information technology 22 39 20 12 5 1 0 62 18 645
2014 Internal audit 35 51 7 7 0 0 0 86 7 13
2014 Evaluation 20 54 0 16 10 0 0 74 26 29
2014 Other services to the public 29 37 19 9 5 0 0 67 14 324
2014 None of the above 27 41 15 11 5 0 0 69 17 1161

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 41 40 14 2 3 0 0 81 5 137
2019 Health care practitioners 39 37 6 18 0 0 0 76 18 16
2019 Communications or public affairs 43 40 7 8 1 0 0 84 9 110
2019 Access to information and privacy 57 35 3 5 0 0 0 92 5 37
2019 Security 50 27 16 7 0 0 0 77 7 15
2019 Science and technology 34 44 11 7 5 0 0 78 11 141
2019 Library services 83 9 0 8 0 0 0 92 8 11
2019 Administration and operations 40 42 9 6 3 0 0 82 9 397
2019 Human resources 37 40 10 9 4 1 0 77 13 140
2019 Financial management 32 46 12 9 1 0 0 77 10 119
2019 Procurement 20 67 6 7 0 0 0 87 7 16
2019 Information management 38 43 9 7 2 0 1 82 9 150
2019 Information technology 28 43 12 12 6 0 0 71 18 589
2019 Internal audit 70 21 0 9 0 0 0 91 9 10
2019 Evaluation 59 24 0 15 3 0 0 82 18 33
2019 Data sciences 36 44 11 7 2 0 0 80 9 760
2019 Policy 52 24 12 8 4 0 0 76 12 25
2019 Project management 31 45 11 10 3 0 0 76 13 405
2019 Other services to the public 35 38 13 9 4 0 1 74 13 165
2019 None of the above 35 45 11 7 2 0 0 80 9 558
2018 Client contact centre 36 43 9 7 4 0 1 80 11 130
2018 Communications or public affairs 34 49 8 8 1 0 0 83 9 93
2018 Access to information and privacy 47 49 4 0 0 0 0 96 0 22
2018 Science and technology 40 45 9 4 1 1 0 85 6 139
2018 Library services 53 47 0 0 0 0 0 100 0 13
2018 Administration and operations 33 46 11 7 2 0 0 79 10 378
2018 Human resources 33 42 16 8 1 0 1 76 9 137
2018 Financial management 30 47 14 4 5 0 0 77 8 109
2018 Information management 30 48 9 10 1 0 1 80 11 140
2018 Information technology 29 43 15 9 4 0 0 72 13 505
2018 Evaluation 49 33 8 3 7 0 0 82 10 27
2018 Data sciences 36 42 11 8 3 0 0 78 11 729
2018 Policy 35 35 14 14 3 0 0 69 17 29
2018 Project management 29 46 14 8 3 0 0 75 12 366
2018 Other services to the public 39 39 16 4 2 0 0 78 6 137
2018 None of the above 33 43 11 10 3 0 0 76 13 531
2017 Client contact centre 34 48 5 8 5 0 0 82 13 138
2017 Health care practitioners 48 43 10 0 0 0 0 90 0 11
2017 Communications or public affairs 53 34 8 3 2 0 0 87 5 102
2017 Access to information and privacy 45 47 9 0 0 0 0 91 0 25
2017 Science and technology 32 43 19 6 1 0 0 75 7 135
2017 Library services 61 39 0 0 0 0 0 100 0 13
2017 Administration and operations 36 42 10 8 4 0 0 79 11 439
2017 Human resources 35 38 11 11 4 1 0 73 16 158
2017 Financial management 41 40 11 6 1 1 0 82 7 122
2017 Procurement 49 45 0 6 0 0 0 94 6 16
2017 Information management 41 44 8 4 3 0 0 85 7 132
2017 Information technology 28 48 12 8 4 0 0 76 13 584
2017 Internal audit 38 10 31 0 21 0 0 49 21 10
2017 Evaluation 42 47 5 6 0 0 0 89 6 35
2017 Data sciences 38 43 11 6 3 0 0 80 9 676
2017 Policy 21 62 10 7 0 0 0 82 7 28
2017 Project management 34 45 9 9 3 0 0 79 12 438
2017 Other services to the public 35 50 10 5 1 0 0 85 5 134
2017 None of the above 36 44 9 9 2 0 0 80 11 875

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 43 44 4 5 2 1 0 88 7 136
2019 Health care practitioners 45 30 12 6 6 0 0 76 12 16
2019 Communications or public affairs 46 35 9 6 3 1 0 82 8 111
2019 Access to information and privacy 56 39 6 0 0 0 0 94 0 36
2019 Security 47 37 16 0 0 0 0 84 0 15
2019 Science and technology 46 40 9 4 1 0 1 86 5 141
2019 Library services 75 17 0 8 0 0 0 92 8 11
2019 Administration and operations 47 36 10 4 1 0 0 84 6 399
2019 Human resources 49 32 16 2 1 0 0 81 4 139
2019 Financial management 46 44 7 3 0 0 0 90 3 119
2019 Procurement 14 62 12 6 6 0 0 76 12 16
2019 Information management 48 34 10 2 4 1 1 84 6 150
2019 Information technology 40 46 7 5 2 0 0 86 7 586
2019 Internal audit 70 21 9 0 0 0 0 91 0 10
2019 Evaluation 74 15 6 6 0 0 0 88 6 33
2019 Data sciences 48 39 8 3 2 0 0 87 5 762
2019 Policy 56 32 8 4 0 0 0 88 4 25
2019 Project management 45 41 8 4 3 0 0 86 6 404
2019 Other services to the public 44 40 11 2 2 0 1 85 4 166
2019 None of the above 41 43 9 4 2 1 0 85 7 560
2018 Client contact centre 46 41 6 4 2 0 1 88 6 130
2018 Communications or public affairs 54 35 5 6 1 0 0 89 7 91
2018 Access to information and privacy 60 40 0 0 0 0 0 100 0 23
2018 Science and technology 43 43 8 3 1 1 0 87 4 140
2018 Library services 60 30 10 0 0 0 0 90 0 13
2018 Administration and operations 45 44 7 3 1 1 0 89 4 375
2018 Human resources 52 41 4 2 1 1 0 93 3 136
2018 Financial management 51 41 5 2 0 0 0 93 2 109
2018 Information management 56 34 5 3 1 1 1 92 3 141
2018 Information technology 45 40 10 4 1 0 0 84 6 505
2018 Evaluation 52 38 3 3 0 3 0 93 3 29
2018 Data sciences 50 39 6 4 1 0 0 89 5 728
2018 Policy 62 34 3 0 0 0 0 97 0 29
2018 Project management 45 44 7 1 2 0 0 89 3 365
2018 Other services to the public 47 44 6 2 0 1 0 91 2 137
2018 None of the above 46 41 8 4 1 0 0 87 5 533
2017 Client contact centre 42 43 9 1 4 0 0 85 6 138
2017 Health care practitioners 38 45 8 0 10 0 0 83 10 11
2017 Communications or public affairs 60 30 6 0 4 0 0 90 4 102
2017 Access to information and privacy 55 41 4 0 0 0 0 96 0 25
2017 Science and technology 36 54 5 5 1 0 0 90 6 136
2017 Library services 93 7 0 0 0 0 0 100 0 13
2017 Administration and operations 46 38 10 3 2 0 0 85 5 437
2017 Human resources 48 34 9 6 3 0 0 82 9 157
2017 Financial management 47 39 7 4 2 1 0 88 6 122
2017 Procurement 69 31 0 0 0 0 0 100 0 16
2017 Information management 52 38 7 1 2 0 0 90 3 133
2017 Information technology 44 41 8 4 3 0 0 85 7 584
2017 Internal audit 38 51 0 0 11 0 0 89 11 10
2017 Evaluation 55 39 3 2 0 0 0 95 2 34
2017 Data sciences 48 42 5 4 1 0 0 90 5 675
2017 Policy 44 45 4 0 7 0 0 90 7 28
2017 Project management 51 38 6 3 2 0 0 89 5 438
2017 Other services to the public 44 45 9 1 1 0 0 89 1 135
2017 None of the above 45 43 7 3 1 0 0 89 4 875
2014 Client contact centre 42 44 9 4 1 0 0 86 5 174
2014 Health care practitioners 52 42 7 0 0 0 0 93 0 13
2014 Communications or public affairs 52 34 10 1 2 0 0 87 3 89
2014 Access to information and privacy 56 32 5 5 0 0 3 91 5 40
2014 Science and technology 43 45 9 2 0 0 0 88 2 209
2014 Library services 43 50 6 0 0 0 0 94 0 16
2014 Administration and operations 45 42 9 3 1 1 0 87 4 581
2014 Human resources 51 38 9 1 1 0 0 90 1 138
2014 Financial management 46 38 9 5 1 0 0 85 6 128
2014 Procurement 37 45 13 5 0 0 0 82 5 18
2014 Information management 45 45 4 3 1 0 0 91 5 226
2014 Information technology 40 46 9 3 1 1 0 86 4 644
2014 Internal audit 41 45 7 7 0 0 0 86 7 13
2014 Evaluation 37 50 7 7 0 0 0 87 7 29
2014 Other services to the public 47 39 9 3 1 0 0 86 4 324
2014 None of the above 42 43 9 4 2 1 0 85 5 1161

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 35 34 16 7 7 0 0 69 15 137
2019 Health care practitioners 27 24 18 24 6 0 0 51 30 16
2019 Communications or public affairs 46 36 9 7 2 0 0 82 9 110
2019 Access to information and privacy 56 33 8 3 0 0 0 89 3 37
2019 Security 47 22 25 6 0 0 0 69 6 15
2019 Science and technology 35 44 8 10 3 0 0 79 13 141
2019 Library services 58 34 0 8 0 0 0 92 8 11
2019 Administration and operations 37 37 13 7 6 0 0 74 13 399
2019 Human resources 38 36 12 10 5 0 0 73 15 140
2019 Financial management 40 42 11 5 2 0 0 83 7 120
2019 Procurement 33 44 17 6 0 0 0 77 6 16
2019 Information management 37 40 15 5 3 0 1 77 7 149
2019 Information technology 31 44 13 6 6 0 0 75 12 589
2019 Internal audit 70 21 0 0 9 0 0 91 9 10
2019 Evaluation 56 26 3 6 9 0 0 82 15 33
2019 Data sciences 42 37 11 7 4 0 0 78 11 762
2019 Policy 50 25 13 8 4 0 0 75 12 24
2019 Project management 35 39 12 9 4 0 0 74 14 405
2019 Other services to the public 38 33 14 7 6 0 0 72 14 165
2019 None of the above 36 37 13 10 4 0 0 73 14 560
2018 Client contact centre 29 39 18 8 6 0 0 68 14 130
2018 Communications or public affairs 31 40 5 16 7 0 0 71 23 92
2018 Access to information and privacy 41 45 4 9 0 0 0 86 9 22
2018 Science and technology 39 39 16 4 1 1 0 79 5 140
2018 Library services 39 61 0 0 0 0 0 100 0 13
2018 Administration and operations 33 42 15 8 2 0 0 75 10 375
2018 Human resources 36 36 11 14 2 0 0 73 16 135
2018 Financial management 38 41 14 5 2 0 0 79 7 109
2018 Information management 37 40 14 6 3 0 1 77 9 141
2018 Information technology 32 42 14 7 4 0 0 75 12 504
2018 Evaluation 46 41 0 10 3 0 0 87 13 29
2018 Data sciences 37 40 11 7 4 0 0 78 11 727
2018 Policy 52 24 10 14 0 0 0 76 14 29
2018 Project management 33 41 12 10 5 0 0 74 14 365
2018 Other services to the public 31 44 15 5 5 0 0 75 10 136
2018 None of the above 34 38 13 10 4 0 0 72 15 533
2017 Client contact centre 37 34 12 9 7 1 0 71 17 138
2017 Health care practitioners 23 25 43 10 0 0 0 48 10 11
2017 Communications or public affairs 44 35 9 7 5 0 0 79 12 102
2017 Access to information and privacy 40 32 16 9 3 0 0 72 12 25
2017 Science and technology 29 42 17 7 4 0 0 71 12 135
2017 Library services 61 32 7 0 0 0 0 93 0 13
2017 Administration and operations 35 37 13 9 6 0 0 72 15 438
2017 Human resources 35 39 11 10 4 1 0 74 14 157
2017 Financial management 44 36 13 5 2 0 0 80 7 122
2017 Procurement 25 57 6 12 0 0 0 82 12 16
2017 Information management 47 32 11 7 3 0 0 78 11 133
2017 Information technology 31 43 13 7 5 0 0 74 12 583
2017 Internal audit 20 29 31 10 11 0 0 49 21 10
2017 Evaluation 43 37 12 5 3 0 0 80 9 35
2017 Data sciences 36 43 10 6 5 0 0 79 11 674
2017 Policy 32 46 4 14 4 0 0 78 18 28
2017 Project management 33 41 10 9 7 0 0 75 15 438
2017 Other services to the public 34 43 12 8 3 0 0 77 11 135
2017 None of the above 33 40 12 8 5 0 0 74 14 874

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 41 5 3 2 0 0 90 5 135
2019 Health care practitioners 51 30 12 6 0 0 0 82 6 16
2019 Communications or public affairs 55 30 12 3 0 0 0 85 3 111
2019 Access to information and privacy 62 28 8 3 0 0 0 89 3 37
2019 Security 60 27 13 0 0 0 0 87 0 15
2019 Science and technology 47 38 11 2 2 0 0 85 3 140
2019 Library services 46 54 0 0 0 0 0 100 0 11
2019 Administration and operations 47 34 14 4 2 0 0 81 5 396
2019 Human resources 49 35 10 4 1 0 0 85 5 140
2019 Financial management 48 40 9 3 0 0 0 88 3 121
2019 Procurement 39 55 6 0 0 0 0 94 0 16
2019 Information management 48 37 11 1 2 0 1 86 3 146
2019 Information technology 45 39 10 4 2 0 0 84 6 588
2019 Internal audit 70 10 10 0 9 0 0 80 9 10
2019 Evaluation 71 17 6 3 3 0 0 88 6 33
2019 Data sciences 49 34 11 4 2 0 0 83 6 756
2019 Policy 62 29 8 0 0 0 0 92 0 24
2019 Project management 51 37 8 3 1 0 0 88 4 402
2019 Other services to the public 45 39 8 6 2 0 0 84 8 165
2019 None of the above 44 36 14 3 3 0 0 80 6 558
2018 Client contact centre 47 39 10 2 2 0 0 86 4 126
2018 Communications or public affairs 46 39 10 6 0 0 0 84 6 92
2018 Access to information and privacy 64 32 0 4 0 0 0 96 4 23
2018 Science and technology 45 45 6 3 1 1 0 90 4 140
2018 Library services 37 63 0 0 0 0 0 100 0 13
2018 Administration and operations 47 37 12 3 1 0 0 85 3 375
2018 Human resources 56 35 4 2 3 0 0 91 5 135
2018 Financial management 45 41 8 5 1 0 0 86 6 109
2018 Information management 49 38 8 5 0 0 1 87 5 139
2018 Information technology 46 39 9 4 1 0 0 85 5 503
2018 Evaluation 49 41 7 3 0 0 0 90 3 28
2018 Data sciences 49 38 8 3 2 0 0 87 5 727
2018 Policy 45 31 21 3 0 0 0 76 3 29
2018 Project management 51 38 7 3 1 0 0 89 4 363
2018 Other services to the public 49 39 9 1 1 0 1 89 2 136
2018 None of the above 48 36 10 3 2 0 0 84 5 529
2017 Client contact centre 44 45 6 4 2 0 0 89 5 138
2017 Health care practitioners 50 33 17 0 0 0 0 83 0 11
2017 Communications or public affairs 60 32 5 2 1 0 0 92 3 101
2017 Access to information and privacy 53 43 5 0 0 0 0 95 0 25
2017 Science and technology 46 39 12 1 2 0 0 85 3 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 52 32 11 3 1 0 0 84 4 441
2017 Human resources 51 39 6 3 1 0 0 89 5 157
2017 Financial management 52 35 11 2 1 0 0 87 3 122
2017 Procurement 63 37 0 0 0 0 0 100 0 16
2017 Information management 53 37 5 4 1 0 0 90 5 133
2017 Information technology 49 40 7 3 1 0 0 89 5 585
2017 Internal audit 50 50 0 0 0 0 0 100 0 10
2017 Evaluation 43 52 5 0 0 0 0 95 0 35
2017 Data sciences 50 38 8 3 2 0 0 88 4 675
2017 Policy 60 29 4 7 0 0 0 90 7 28
2017 Project management 55 34 8 2 1 0 0 89 2 438
2017 Other services to the public 54 33 10 1 1 0 0 87 2 135
2017 None of the above 51 36 8 3 1 1 0 88 4 876
2014 Client contact centre 54 37 8 0 0 1 0 92 0 174
2014 Health care practitioners 72 15 14 0 0 0 0 86 0 13
2014 Communications or public affairs 63 27 8 2 0 0 0 90 2 89
2014 Access to information and privacy 56 22 19 2 0 0 0 78 2 40
2014 Science and technology 50 37 9 2 1 0 0 88 3 209
2014 Library services 42 46 5 6 0 0 0 88 6 16
2014 Administration and operations 58 30 10 2 1 0 0 87 2 580
2014 Human resources 66 26 6 2 0 0 0 92 2 138
2014 Financial management 53 32 12 3 0 0 0 86 3 129
2014 Procurement 33 55 12 0 0 0 0 88 0 18
2014 Information management 56 36 6 2 1 0 0 92 3 226
2014 Information technology 53 37 8 1 1 0 0 90 2 644
2014 Internal audit 60 33 7 0 0 0 0 93 0 13
2014 Evaluation 63 30 0 7 0 0 0 93 7 29
2014 Other services to the public 57 34 6 2 1 0 0 91 3 323
2014 None of the above 53 34 10 2 1 0 0 87 3 1161

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 34 16 7 8 1 1 68 16 136
2019 Health care practitioners 27 37 12 18 6 0 0 63 24 16
2019 Communications or public affairs 42 34 10 10 4 0 0 75 14 112
2019 Access to information and privacy 43 44 11 2 0 0 0 86 2 37
2019 Security 53 14 19 14 0 0 0 67 14 15
2019 Science and technology 30 48 12 5 3 1 0 79 8 140
2019 Library services 17 68 0 16 0 0 0 84 16 11
2019 Administration and operations 36 40 11 8 5 0 0 76 14 397
2019 Human resources 39 31 13 11 6 0 0 69 17 140
2019 Financial management 41 39 9 9 1 1 0 81 10 121
2019 Procurement 26 49 6 19 0 0 0 75 19 16
2019 Information management 35 37 13 11 2 1 1 74 13 150
2019 Information technology 30 44 13 9 4 0 0 74 12 588
2019 Internal audit 61 20 10 9 0 0 0 80 9 10
2019 Evaluation 49 26 6 6 9 4 0 79 15 33
2019 Data sciences 39 38 12 7 4 0 0 77 11 761
2019 Policy 48 40 8 4 0 0 0 88 4 25
2019 Project management 40 39 10 6 5 0 0 79 11 406
2019 Other services to the public 31 38 12 13 5 1 1 69 19 165
2019 None of the above 32 41 13 9 3 0 1 75 12 559
2018 Client contact centre 38 26 19 6 11 0 1 64 18 130
2018 Communications or public affairs 34 36 12 7 11 0 0 70 18 92
2018 Access to information and privacy 48 30 18 4 0 0 0 78 4 23
2018 Science and technology 42 42 10 5 2 1 0 84 6 140
2018 Library services 37 48 7 9 0 0 0 85 9 13
2018 Administration and operations 33 45 11 6 4 0 1 79 10 375
2018 Human resources 45 30 11 11 4 1 0 75 15 136
2018 Financial management 41 38 16 4 1 0 0 79 5 108
2018 Information management 34 41 16 6 1 0 2 76 8 139
2018 Information technology 31 42 12 10 4 1 0 73 14 504
2018 Evaluation 35 45 11 3 7 0 0 80 10 29
2018 Data sciences 37 40 12 7 4 0 0 77 11 724
2018 Policy 35 52 0 14 0 0 0 86 14 29
2018 Project management 39 43 9 5 3 0 0 82 9 363
2018 Other services to the public 30 44 16 8 1 0 1 75 9 136
2018 None of the above 34 39 12 10 4 0 0 74 13 531
2017 Client contact centre 24 43 12 11 8 2 0 68 19 138
2017 Health care practitioners 11 48 25 8 8 0 0 60 15 11
2017 Communications or public affairs 35 46 9 5 5 0 0 81 10 100
2017 Access to information and privacy 32 36 4 25 3 0 0 68 28 25
2017 Science and technology 33 48 7 8 5 0 0 80 12 136
2017 Library services 46 39 0 0 7 0 9 92 8 13
2017 Administration and operations 34 40 14 8 4 0 0 73 12 441
2017 Human resources 37 35 15 6 5 0 1 73 12 158
2017 Financial management 43 40 9 5 3 0 0 83 7 122
2017 Procurement 45 43 0 6 6 0 0 88 12 16
2017 Information management 46 33 11 8 2 0 1 80 10 133
2017 Information technology 35 43 11 7 4 0 0 78 11 585
2017 Internal audit 20 30 11 30 10 0 0 50 39 10
2017 Evaluation 33 47 17 3 0 0 0 80 3 35
2017 Data sciences 38 42 9 7 3 0 0 81 10 675
2017 Policy 46 43 7 4 0 0 0 90 4 28
2017 Project management 41 43 5 8 2 0 0 84 11 437
2017 Other services to the public 38 40 8 9 4 0 2 79 13 135
2017 None of the above 37 39 11 9 4 1 0 76 13 876
2014 Client contact centre 17 46 20 15 1 0 1 64 16 174
2014 Health care practitioners 16 48 7 22 7 0 0 64 29 13
2014 Communications or public affairs 23 54 11 10 1 0 0 78 11 89
2014 Access to information and privacy 21 51 15 10 3 0 0 73 12 40
2014 Science and technology 35 41 13 6 3 1 1 78 9 209
2014 Library services 25 24 12 23 5 0 11 55 32 16
2014 Administration and operations 29 42 13 10 4 1 1 72 15 580
2014 Human resources 28 48 10 11 1 0 2 77 12 138
2014 Financial management 33 39 15 8 5 0 0 72 12 129
2014 Procurement 43 27 11 19 0 0 0 71 19 18
2014 Information management 31 44 11 9 3 0 0 76 12 227
2014 Information technology 26 45 14 9 5 0 1 72 14 645
2014 Internal audit 24 43 20 7 0 7 0 71 7 13
2014 Evaluation 24 53 13 7 3 0 0 76 10 29
2014 Other services to the public 28 45 12 9 6 0 0 73 15 324
2014 None of the above 27 44 13 10 5 1 0 72 15 1161

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 30 18 5 4 0 1 73 9 137
2019 Health care practitioners 12 51 12 24 0 0 0 63 24 16
2019 Communications or public affairs 45 39 8 6 1 1 0 86 6 112
2019 Access to information and privacy 54 22 24 0 0 0 0 76 0 37
2019 Security 47 34 19 0 0 0 0 81 0 15
2019 Science and technology 44 41 9 3 2 0 0 85 5 141
2019 Library services 68 17 8 8 0 0 0 84 8 11
2019 Administration and operations 43 35 12 5 5 0 0 78 10 398
2019 Human resources 44 29 13 8 6 0 0 73 14 140
2019 Financial management 49 39 7 5 1 0 0 87 5 120
2019 Procurement 26 50 24 0 0 0 0 76 0 16
2019 Information management 41 33 16 7 3 0 1 74 9 150
2019 Information technology 34 41 15 6 4 0 0 75 10 589
2019 Internal audit 80 20 0 0 0 0 0 100 0 10
2019 Evaluation 50 30 3 9 9 0 0 79 18 33
2019 Data sciences 48 31 12 6 3 0 0 79 9 761
2019 Policy 52 36 8 4 0 0 0 88 4 25
2019 Project management 47 36 9 4 3 0 0 83 7 404
2019 Other services to the public 48 26 13 8 4 1 0 74 13 165
2019 None of the above 41 35 13 7 3 1 0 77 10 558
2018 Client contact centre 43 25 19 7 5 0 0 69 13 130
2018 Communications or public affairs 38 38 10 4 9 0 0 77 13 90
2018 Access to information and privacy 40 36 15 9 0 0 0 76 9 22
2018 Science and technology 53 32 9 2 3 1 0 86 6 140
2018 Library services 30 61 0 9 0 0 0 91 9 13
2018 Administration and operations 39 40 12 5 4 0 0 79 9 373
2018 Human resources 52 34 7 5 1 0 0 86 7 135
2018 Financial management 49 33 8 9 1 0 0 82 10 109
2018 Information management 37 41 12 7 1 0 2 80 8 140
2018 Information technology 35 38 14 7 5 0 0 74 13 502
2018 Evaluation 49 38 7 3 3 0 0 87 7 29
2018 Data sciences 43 36 11 6 3 0 0 80 9 725
2018 Policy 52 38 7 3 0 0 0 90 3 29
2018 Project management 44 35 9 8 4 0 0 79 11 362
2018 Other services to the public 43 36 13 6 1 0 0 80 8 137
2018 None of the above 40 33 15 9 3 0 0 73 12 530
2017 Client contact centre 34 41 12 9 5 0 0 75 13 138
2017 Health care practitioners 23 25 35 10 8 0 0 48 17 11
2017 Communications or public affairs 40 36 12 7 3 1 0 77 10 101
2017 Access to information and privacy 40 28 9 20 3 0 0 68 23 25
2017 Science and technology 40 42 9 6 3 0 0 82 9 136
2017 Library services 46 39 0 16 0 0 0 84 16 13
2017 Administration and operations 40 37 12 5 5 0 0 77 10 440
2017 Human resources 50 30 9 7 4 0 0 80 11 157
2017 Financial management 58 25 11 2 3 1 0 84 4 121
2017 Procurement 61 33 0 0 7 0 0 93 7 15
2017 Information management 48 32 14 4 2 0 1 80 6 133
2017 Information technology 35 43 10 8 4 1 0 78 12 584
2017 Internal audit 21 39 20 20 0 0 0 60 20 10
2017 Evaluation 41 45 9 5 0 0 0 86 5 34
2017 Data sciences 45 37 10 5 3 0 0 82 8 675
2017 Policy 56 30 4 4 7 0 0 86 10 28
2017 Project management 46 35 8 7 3 0 0 81 11 437
2017 Other services to the public 44 35 11 7 3 0 0 79 10 135
2017 None of the above 42 35 13 6 3 1 0 78 9 874
2014 Client contact centre 23 44 20 10 2 0 0 68 12 174
2014 Health care practitioners 30 35 13 21 0 0 0 65 21 13
2014 Communications or public affairs 35 39 15 9 2 0 0 74 11 89
2014 Access to information and privacy 29 45 10 12 5 0 0 73 17 40
2014 Science and technology 42 41 8 6 2 0 0 84 8 209
2014 Library services 25 47 11 12 5 0 0 72 17 16
2014 Administration and operations 37 39 13 7 3 1 0 77 10 581
2014 Human resources 45 38 11 5 1 0 0 84 6 138
2014 Financial management 45 36 12 5 2 0 0 81 7 129
2014 Procurement 54 12 16 18 0 0 0 66 18 18
2014 Information management 39 41 9 7 3 0 0 80 11 227
2014 Information technology 34 38 16 7 3 0 0 73 10 644
2014 Internal audit 34 25 33 7 0 0 0 60 7 13
2014 Evaluation 30 44 10 12 3 0 0 74 16 29
2014 Other services to the public 37 38 13 7 4 1 1 76 11 323
2014 None of the above 34 40 13 8 4 0 0 74 13 1161

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 40 12 5 4 0 0 80 9 137
2019 Health care practitioners 21 49 24 0 6 0 0 70 6 16
2019 Communications or public affairs 36 42 7 9 3 2 0 80 13 110
2019 Access to information and privacy 40 43 11 5 0 0 0 84 5 37
2019 Security 54 27 19 0 0 0 0 81 0 15
2019 Science and technology 31 45 12 7 4 1 0 76 11 140
2019 Library services 68 17 0 16 0 0 0 84 16 11
2019 Administration and operations 37 43 10 7 2 0 0 81 9 394
2019 Human resources 44 37 9 4 6 0 0 81 11 139
2019 Financial management 44 42 9 3 1 1 0 87 4 118
2019 Procurement 37 44 0 18 0 0 0 82 18 16
2019 Information management 41 37 15 4 1 1 1 80 5 148
2019 Information technology 30 44 14 8 3 1 0 74 12 584
2019 Internal audit 70 30 0 0 0 0 0 100 0 10
2019 Evaluation 53 30 6 3 6 0 3 85 9 33
2019 Data sciences 37 41 13 5 2 1 1 80 7 755
2019 Policy 40 44 8 4 0 4 0 87 4 25
2019 Project management 32 45 11 8 3 1 0 78 11 390
2019 Other services to the public 35 41 14 7 2 1 0 77 10 164
2019 None of the above 33 40 14 8 2 1 1 75 10 556
2018 Client contact centre 41 33 13 7 5 0 1 75 12 129
2018 Communications or public affairs 36 34 13 12 4 0 0 71 16 92
2018 Access to information and privacy 45 37 13 4 0 0 0 83 4 23
2018 Science and technology 39 43 10 6 2 1 0 83 8 140
2018 Library services 36 58 0 7 0 0 0 93 7 13
2018 Administration and operations 39 42 11 4 4 0 1 81 8 375
2018 Human resources 44 34 11 9 2 0 0 78 11 136
2018 Financial management 41 44 12 2 1 0 0 85 3 109
2018 Information management 38 40 14 5 1 1 1 80 6 141
2018 Information technology 30 40 16 7 5 1 0 71 12 500
2018 Evaluation 45 37 11 3 3 0 0 83 7 29
2018 Data sciences 36 41 11 8 3 1 1 78 11 724
2018 Policy 46 29 11 7 0 0 7 81 8 28
2018 Project management 29 42 15 10 4 0 0 71 14 363
2018 Other services to the public 34 42 17 6 1 0 0 75 7 135
2018 None of the above 34 38 15 9 3 1 0 72 12 530
2017 Client contact centre 39 41 9 5 5 0 1 80 11 138
2017 Health care practitioners 23 52 25 0 0 0 0 75 0 11
2017 Communications or public affairs 48 37 8 4 2 1 0 86 6 100
2017 Access to information and privacy 52 34 6 9 0 0 0 85 9 25
2017 Science and technology 30 45 12 8 3 0 1 76 12 136
2017 Library services 68 32 0 0 0 0 0 100 0 13
2017 Administration and operations 39 36 11 8 4 0 1 76 12 440
2017 Human resources 40 38 9 10 3 0 0 78 13 157
2017 Financial management 54 31 12 1 2 0 1 86 3 122
2017 Procurement 63 25 6 0 6 0 0 88 6 16
2017 Information management 50 36 7 4 2 0 1 87 6 133
2017 Information technology 34 43 12 6 5 1 0 78 10 585
2017 Internal audit 20 49 11 11 10 0 0 69 21 10
2017 Evaluation 39 46 6 3 2 0 3 89 5 35
2017 Data sciences 40 40 10 6 3 0 0 81 9 673
2017 Policy 35 36 15 7 4 4 0 74 11 28
2017 Project management 38 39 12 8 2 0 0 77 11 437
2017 Other services to the public 44 36 11 7 3 0 0 79 10 135
2017 None of the above 36 41 13 6 3 1 1 78 9 874
2014 Client contact centre 36 42 15 5 3 0 0 78 8 174
2014 Health care practitioners 30 42 13 15 0 0 0 72 15 13
2014 Communications or public affairs 43 38 12 3 3 0 0 81 7 89
2014 Access to information and privacy 38 35 15 10 0 3 0 75 10 40
2014 Science and technology 36 44 13 4 2 1 0 81 6 209
2014 Library services 25 47 11 17 0 0 0 72 17 16
2014 Administration and operations 34 42 14 6 3 0 0 77 9 581
2014 Human resources 47 32 11 8 1 1 0 79 9 138
2014 Financial management 39 37 13 8 1 1 1 78 9 129
2014 Procurement 65 22 0 13 0 0 0 87 13 18
2014 Information management 37 39 14 6 3 0 0 77 9 227
2014 Information technology 31 41 15 8 4 1 0 73 12 645
2014 Internal audit 18 82 0 0 0 0 0 100 0 13
2014 Evaluation 37 40 12 3 7 0 0 77 10 29
2014 Other services to the public 37 39 14 7 2 1 0 77 9 324
2014 None of the above 32 41 15 8 3 1 1 74 11 1161

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 45 8 3 4 0 0 85 7 136
2019 Health care practitioners 45 37 18 0 0 0 0 82 0 16
2019 Communications or public affairs 51 38 8 2 1 0 0 89 3 111
2019 Access to information and privacy 59 25 14 2 0 0 0 84 2 37
2019 Security 61 27 13 0 0 0 0 87 0 15
2019 Science and technology 45 44 6 4 1 0 0 89 5 140
2019 Library services 46 54 0 0 0 0 0 100 0 11
2019 Administration and operations 40 39 11 5 4 0 0 79 9 399
2019 Human resources 44 40 6 6 4 0 0 84 9 140
2019 Financial management 42 49 5 3 1 1 0 91 4 121
2019 Procurement 45 37 6 12 0 0 0 82 12 16
2019 Information management 43 38 9 7 3 0 1 82 9 150
2019 Information technology 39 40 11 6 3 0 0 79 10 591
2019 Internal audit 41 39 10 9 0 0 0 80 9 10
2019 Evaluation 56 26 9 3 6 0 0 82 9 33
2019 Data sciences 45 39 10 4 2 0 0 84 6 763
2019 Policy 60 28 8 4 0 0 0 88 4 25
2019 Project management 40 38 13 7 2 0 0 78 9 406
2019 Other services to the public 40 36 14 7 3 0 0 76 10 165
2019 None of the above 39 42 12 4 3 0 0 81 7 561
2018 Client contact centre 40 45 9 2 4 0 0 86 5 130
2018 Communications or public affairs 39 40 11 8 2 0 0 79 10 91
2018 Access to information and privacy 53 38 0 8 0 0 0 92 8 23
2018 Science and technology 45 44 4 4 2 1 0 89 6 140
2018 Library services 44 56 0 0 0 0 0 100 0 13
2018 Administration and operations 38 42 11 7 2 0 0 79 9 377
2018 Human resources 47 37 9 4 2 0 0 85 6 135
2018 Financial management 41 49 7 1 2 0 0 90 3 109
2018 Information management 40 40 13 4 2 0 1 80 6 141
2018 Information technology 38 43 11 5 3 0 0 82 7 503
2018 Evaluation 46 47 0 7 0 0 0 93 7 29
2018 Data sciences 41 43 8 5 3 0 0 84 7 728
2018 Policy 45 31 17 7 0 0 0 76 7 29
2018 Project management 37 43 13 5 2 0 0 80 7 364
2018 Other services to the public 37 42 15 3 2 0 0 79 5 137
2018 None of the above 39 40 13 5 3 0 0 80 8 531
2017 Client contact centre 45 36 10 7 2 0 0 81 9 137
2017 Health care practitioners 32 58 10 0 0 0 0 90 0 11
2017 Communications or public affairs 50 41 4 4 1 0 0 91 5 100
2017 Access to information and privacy 47 41 8 4 0 0 0 88 4 25
2017 Science and technology 42 42 10 5 1 0 0 84 6 136
2017 Library services 77 23 0 0 0 0 0 100 0 13
2017 Administration and operations 42 37 12 5 3 0 0 79 9 441
2017 Human resources 40 44 6 7 3 0 0 84 10 158
2017 Financial management 49 38 9 2 1 1 0 88 3 122
2017 Procurement 57 37 6 0 0 0 0 94 0 16
2017 Information management 44 41 9 3 2 0 0 86 5 132
2017 Information technology 43 41 10 5 2 0 0 84 6 585
2017 Internal audit 20 50 10 21 0 0 0 70 21 10
2017 Evaluation 43 48 9 0 0 0 0 91 0 35
2017 Data sciences 44 40 8 4 4 0 0 85 8 674
2017 Policy 42 40 7 10 0 0 0 82 10 28
2017 Project management 40 45 8 4 3 0 0 85 6 438
2017 Other services to the public 43 39 13 3 1 0 0 83 4 135
2017 None of the above 41 39 11 6 3 0 0 81 8 875
2014 Client contact centre 37 47 8 5 1 1 1 85 6 174
2014 Health care practitioners 52 21 13 0 0 0 14 84 0 13
2014 Communications or public affairs 46 38 9 6 1 0 0 84 7 88
2014 Access to information and privacy 42 29 21 0 8 0 0 71 8 40
2014 Science and technology 41 46 6 5 1 1 0 88 6 209
2014 Library services 42 29 16 12 0 0 0 72 12 16
2014 Administration and operations 38 40 13 7 2 0 0 78 9 581
2014 Human resources 45 41 11 3 1 0 0 86 3 138
2014 Financial management 42 38 13 6 2 0 0 80 8 129
2014 Procurement 54 27 12 6 0 0 0 82 6 18
2014 Information management 42 44 8 5 2 0 0 85 7 227
2014 Information technology 35 46 11 6 2 0 0 81 8 644
2014 Internal audit 48 46 7 0 0 0 0 93 0 13
2014 Evaluation 27 53 7 13 0 0 0 80 13 29
2014 Other services to the public 38 43 10 5 3 0 0 81 9 324
2014 None of the above 34 43 14 5 3 0 0 78 8 1160

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 25 12 2 3 0 2 82 5 136
2019 Health care practitioners 70 18 12 0 0 0 0 88 0 16
2019 Communications or public affairs 56 24 15 3 3 0 0 79 6 112
2019 Access to information and privacy 54 30 5 3 8 0 0 84 11 37
2019 Security 28 39 14 19 0 0 0 67 19 15
2019 Science and technology 44 34 10 7 4 0 1 78 11 139
2019 Library services 68 8 25 0 0 0 0 75 0 11
2019 Administration and operations 52 32 8 5 3 0 0 84 8 398
2019 Human resources 34 31 18 9 9 0 0 64 18 140
2019 Financial management 43 42 10 4 0 0 0 85 4 119
2019 Procurement 31 51 0 13 6 0 0 81 19 16
2019 Information management 55 29 12 1 1 0 1 85 3 149
2019 Information technology 45 33 12 5 4 1 0 79 9 589
2019 Internal audit 61 30 9 0 0 0 0 91 0 10
2019 Evaluation 61 24 15 0 0 0 0 85 0 33
2019 Data sciences 52 31 11 4 2 0 0 84 6 760
2019 Policy 28 44 16 8 4 0 0 72 12 25
2019 Project management 28 34 22 10 6 0 0 62 16 401
2019 Other services to the public 50 32 12 4 2 0 0 82 6 165
2019 None of the above 48 29 14 5 3 0 1 78 8 559
2018 Client contact centre 58 25 10 5 2 0 1 84 6 129
2018 Communications or public affairs 62 20 10 6 2 0 0 82 8 93
2018 Access to information and privacy 55 30 7 8 0 0 0 85 8 23
2018 Science and technology 47 29 14 7 3 1 0 77 9 140
2018 Library services 76 17 0 0 0 0 7 100 0 13
2018 Administration and operations 55 27 9 7 2 0 0 82 9 378
2018 Human resources 28 31 21 13 6 0 1 60 19 137
2018 Financial management 40 38 14 5 2 0 1 79 7 108
2018 Information management 51 30 13 4 1 0 1 82 5 141
2018 Information technology 45 35 12 4 3 1 0 81 7 504
2018 Evaluation 51 28 17 3 0 0 0 80 3 29
2018 Data sciences 48 32 11 5 3 0 0 81 8 725
2018 Policy 45 28 0 24 0 0 3 75 25 29
2018 Project management 31 31 22 11 6 0 0 62 16 366
2018 Other services to the public 46 31 16 5 2 0 0 77 7 137
2018 None of the above 47 30 13 5 4 0 0 78 9 530
2017 Client contact centre 56 29 7 3 1 0 4 88 5 138
2017 Health care practitioners 71 29 0 0 0 0 0 100 0 11
2017 Communications or public affairs 42 40 12 4 2 0 0 82 6 102
2017 Access to information and privacy 47 26 19 9 0 0 0 72 9 25
2017 Science and technology 38 41 11 6 3 0 1 79 9 136
2017 Library services 61 25 14 0 0 0 0 86 0 13
2017 Administration and operations 49 33 9 4 3 1 1 83 7 441
2017 Human resources 25 33 17 15 7 1 1 60 23 158
2017 Financial management 45 39 9 4 2 1 0 85 6 122
2017 Procurement 45 37 6 12 0 0 0 82 12 16
2017 Information management 56 33 6 3 1 0 2 90 4 133
2017 Information technology 48 33 10 4 3 0 1 83 7 586
2017 Internal audit 59 30 0 11 0 0 0 89 11 10
2017 Evaluation 50 41 6 3 0 0 0 91 3 35
2017 Data sciences 49 33 11 4 3 0 0 82 7 676
2017 Policy 43 26 13 7 11 0 0 69 17 28
2017 Project management 31 38 19 9 4 0 0 68 13 438
2017 Other services to the public 47 37 7 5 2 1 1 86 8 136
2017 None of the above 46 35 10 5 2 0 1 83 8 877
2014 Client contact centre 46 39 9 5 1 0 0 85 6 174
2014 Health care practitioners 87 7 7 0 0 0 0 93 0 13
2014 Communications or public affairs 64 19 9 5 3 0 0 82 9 89
2014 Access to information and privacy 63 20 10 3 3 0 2 85 5 40
2014 Science and technology 42 36 11 5 4 0 0 79 9 208
2014 Library services 31 35 17 0 5 0 11 74 6 16
2014 Administration and operations 49 33 11 4 2 0 0 82 7 581
2014 Human resources 34 40 16 6 3 1 0 75 9 138
2014 Financial management 43 37 14 3 3 0 0 80 6 129
2014 Procurement 47 42 6 5 0 0 0 89 5 18
2014 Information management 47 35 11 5 2 0 0 83 7 227
2014 Information technology 43 35 15 5 2 0 0 78 7 645
2014 Internal audit 81 12 7 0 0 0 0 93 0 13
2014 Evaluation 63 27 10 0 0 0 0 90 0 29
2014 Other services to the public 45 36 10 5 3 0 0 81 8 324
2014 None of the above 42 35 14 5 2 0 0 78 8 1161

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 9 19 31 22 15 2 1 38 29 136
2019 Health care practitioners 6 18 51 6 18 0 0 24 24 16
2019 Communications or public affairs 13 19 30 28 9 0 0 38 33 111
2019 Access to information and privacy 11 8 32 32 14 0 3 47 20 37
2019 Security 13 14 49 24 0 0 0 24 27 15
2019 Science and technology 10 19 42 22 7 1 0 30 29 141
2019 Library services 0 8 8 44 28 12 0 82 9 11
2019 Administration and operations 6 17 40 23 11 0 2 35 24 396
2019 Human resources 15 31 33 15 6 0 1 21 46 140
2019 Financial management 3 22 32 31 10 1 1 41 26 121
2019 Procurement 19 19 25 19 18 0 0 37 38 16
2019 Information management 5 24 33 23 13 1 2 37 30 149
2019 Information technology 12 25 37 17 9 0 1 25 38 589
2019 Internal audit 0 0 39 19 41 0 0 61 0 10
2019 Evaluation 9 15 24 31 18 0 3 51 25 33
2019 Data sciences 5 18 35 27 13 1 1 41 23 762
2019 Policy 4 24 52 16 4 0 0 20 28 25
2019 Project management 11 29 36 17 6 0 0 24 40 405
2019 Other services to the public 8 16 43 21 11 0 2 32 24 166
2019 None of the above 7 19 31 25 16 0 3 42 27 560
2018 Client contact centre 9 25 33 22 9 1 1 31 35 130
2018 Communications or public affairs 9 19 34 21 14 0 4 35 30 93
2018 Access to information and privacy 0 13 40 29 18 0 0 47 13 23
2018 Science and technology 4 16 38 28 11 1 1 40 21 138
2018 Library services 0 0 30 24 29 0 17 64 0 13
2018 Administration and operations 6 20 33 27 12 1 1 40 26 377
2018 Human resources 10 28 34 18 9 1 0 28 38 137
2018 Financial management 5 18 45 26 5 0 1 31 23 109
2018 Information management 5 21 35 24 11 2 1 37 26 140
2018 Information technology 10 23 34 22 7 1 2 30 34 506
2018 Evaluation 7 21 44 20 8 0 0 28 28 29
2018 Data sciences 4 16 35 29 13 1 2 43 21 727
2018 Policy 10 17 34 10 17 7 3 31 31 29
2018 Project management 11 27 39 18 5 0 0 23 38 364
2018 Other services to the public 7 13 41 24 11 1 3 37 20 136
2018 None of the above 7 21 34 24 11 1 2 36 29 529
2017 Client contact centre 6 17 33 23 16 0 5 41 24 137
2017 Health care practitioners 0 10 44 20 11 8 8 36 12 11
2017 Communications or public affairs 7 19 40 20 12 2 0 33 27 102
2017 Access to information and privacy 3 21 32 28 3 0 13 36 28 25
2017 Science and technology 5 21 39 24 10 1 1 34 27 136
2017 Library services 0 14 16 18 37 7 9 65 17 13
2017 Administration and operations 6 16 36 21 16 2 4 39 23 436
2017 Human resources 12 28 34 15 9 1 1 24 41 158
2017 Financial management 3 13 34 30 13 2 5 46 18 122
2017 Procurement 0 26 39 15 13 0 7 30 28 15
2017 Information management 1 14 35 30 17 1 2 48 15