2019 Public Service Employee Survey Results for Statistics Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 33 46 6 11 4 0 0 80 15 546
2019 CS-02 39 43 5 8 5 0 0 82 13 250
2019 CS-03 23 51 8 14 4 0 0 74 18 170
2019 CS-04 26 50 7 14 3 0 0 76 17 58
2017 CS 33 49 4 9 5 0 0 82 14 566
2017 CS-01 39 48 3 5 5 0 0 87 10 62
2017 CS-02 38 46 3 8 5 0 0 84 13 291
2017 CS-03 23 57 3 11 6 0 0 80 17 145
2017 CS-04 27 44 6 21 2 0 0 71 23 48
2017 CS-05 15 68 0 0 16 0 0 84 16 13
2014 CS 31 46 7 13 3 0 0 78 16 606
2014 CS-01 36 40 10 12 3 0 0 76 14 77
2014 CS-02 33 47 6 12 2 0 0 80 14 319
2014 CS-03 27 49 6 15 3 0 0 76 18 139
2014 CS-04 26 44 8 14 8 0 0 70 22 50
2011 CS 41 47 4 7 1 0 0 87 8 759
2011 CS-01 33 56 4 4 3 0 0 89 7 115
2011 CS-02 43 44 5 6 1 0 0 88 8 354
2011 CS-03 37 48 5 9 1 0 0 85 10 211
2011 CS-04 50 39 3 8 0 0 0 89 8 64
2011 CS-05 50 50 0 0 0 0 0 100 0 12
2008 CS 49 39 6 4 2 0 0 89 6 836
2008 CS-01 52 38 4 4 2 0 0 90 6 165
2008 CS-02 50 37 6 4 2 0 0 88 6 385
2008 CS-03 41 49 5 3 2 0 0 90 5 198
2008 CS-04 64 28 3 5 0 0 0 92 5 64
2008 CS-05 62 31 8 0 0 0 0 92 0 13

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 57 23 7 9 4 0 0 80 13 545
2019 CS-01 70 16 0 10 4 0 0 86 14 50
2019 CS-02 62 19 4 10 4 0 0 81 15 249
2019 CS-03 49 28 11 8 4 0 0 76 12 169
2019 CS-04 48 29 9 10 3 0 0 78 14 58
2019 CS-05 80 10 10 0 0 0 0 90 0 10
2017 CS 55 25 6 10 4 0 0 80 15 567
2017 CS-01 63 19 5 6 6 0 0 82 13 62
2017 CS-02 56 23 6 11 4 0 0 79 15 292
2017 CS-03 52 28 5 10 5 0 1 81 15 145
2017 CS-04 42 35 2 15 6 0 0 77 21 48
2017 CS-05 53 23 16 8 0 0 0 76 8 13
2014 CS 51 26 9 10 4 0 0 77 14 606
2014 CS-01 60 17 6 10 5 1 0 78 16 77
2014 CS-02 54 24 8 11 3 0 1 79 14 319
2014 CS-03 47 25 12 11 5 0 0 73 16 139
2014 CS-04 28 44 14 12 2 0 0 72 14 50
2011 CS 53 23 8 12 4 0 1 76 16 757
2011 CS-01 55 23 6 11 3 0 2 80 14 115
2011 CS-02 57 20 7 13 3 0 0 77 16 353
2011 CS-03 50 25 8 10 7 0 0 75 17 210
2011 CS-04 44 30 13 14 0 0 0 73 14 64
2011 CS-05 50 25 25 0 0 0 0 75 0 12
2008 CS 57 21 7 10 5 0 0 78 15 837
2008 CS-01 63 19 5 7 5 0 1 83 12 166
2008 CS-02 57 22 8 8 4 0 0 80 12 385
2008 CS-03 51 21 7 14 7 0 0 72 21 198
2008 CS-04 64 16 6 13 2 0 0 80 14 64
2008 CS-05 62 15 8 15 0 0 0 77 15 13

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 39 7 9 4 0 0 80 13 546
2019 CS-01 62 34 2 2 0 0 0 96 2 50
2019 CS-02 43 35 7 8 6 0 0 78 15 249
2019 CS-03 31 47 7 11 4 0 0 78 15 170
2019 CS-04 43 38 7 10 2 0 0 81 12 58
2019 CS-05 30 50 20 0 0 0 0 80 0 10
2017 CS 38 41 9 8 5 0 0 78 13 566
2017 CS-01 49 39 3 2 7 0 0 89 8 61
2017 CS-02 38 40 10 7 4 0 0 79 11 292
2017 CS-03 37 41 6 12 5 0 0 77 17 145
2017 CS-04 29 40 19 8 4 0 0 69 13 48
2017 CS-05 23 38 16 15 8 0 0 61 23 13
2014 CS 40 37 10 7 6 0 0 77 13 606
2014 CS-01 40 32 9 16 3 0 0 72 19 77
2014 CS-02 43 38 10 4 5 0 0 81 8 319
2014 CS-03 35 41 9 7 7 0 0 76 14 139
2014 CS-04 28 36 14 14 8 0 0 64 22 50
2011 CS 44 40 8 5 2 0 0 85 7 756
2011 CS-01 39 44 9 6 1 1 0 84 7 114
2011 CS-02 44 40 8 5 3 1 0 85 7 354
2011 CS-03 44 42 7 4 2 0 0 87 6 210
2011 CS-04 46 35 11 6 2 0 0 81 8 63
2011 CS-05 83 8 0 8 0 0 0 92 8 12

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 14 38 19 17 11 1 0 53 28 543
2019 CS-01 30 48 10 10 2 0 0 78 12 50
2019 CS-02 15 37 22 15 10 1 0 53 25 248
2019 CS-03 10 35 18 21 16 1 0 46 37 170
2019 CS-04 11 37 21 21 11 0 0 47 32 57
2019 CS-05 10 70 0 20 0 0 0 80 20 10
2018 CS 22 43 14 15 5 0 1 66 20 479
2018 CS-01 27 51 6 10 6 0 0 78 16 51
2018 CS-02 20 41 19 13 4 0 2 63 18 220
2018 CS-03 17 45 12 22 4 0 0 62 26 131
2018 CS-04 32 48 4 10 6 0 0 80 16 50
2018 CS-05 55 27 9 0 9 0 0 82 9 11
2017 CS 23 41 15 13 8 0 0 64 21 567
2017 CS-01 23 32 15 11 18 0 2 56 30 62
2017 CS-02 21 42 18 13 5 0 0 63 19 292
2017 CS-03 26 43 9 12 10 0 0 69 22 145
2017 CS-04 29 46 13 6 6 0 0 75 13 48
2017 CS-05 30 23 15 32 0 0 0 53 32 13
2014 CS 21 39 18 13 7 1 0 61 20 606
2014 CS-01 27 32 13 18 6 3 1 61 25 77
2014 CS-02 21 38 22 12 7 1 0 60 18 319
2014 CS-03 17 46 17 12 7 1 0 64 20 139
2014 CS-04 18 40 18 16 6 0 2 59 22 50
2011 CS 26 40 16 10 4 1 2 68 15 755
2011 CS-01 29 37 18 8 4 1 4 68 13 112
2011 CS-02 23 40 17 13 4 1 1 65 18 355
2011 CS-03 25 45 14 9 5 0 1 72 14 211
2011 CS-04 34 32 18 10 2 2 3 69 12 62
2011 CS-05 67 25 8 0 0 0 0 92 0 12
2008 CS 28 41 17 10 4 1 1 70 13 836
2008 CS-01 32 36 17 10 4 1 1 69 13 166
2008 CS-02 26 44 14 11 4 0 1 71 15 385
2008 CS-03 26 40 21 10 3 0 0 66 13 197
2008 CS-04 39 38 16 2 2 3 2 80 3 64
2008 CS-05 31 31 15 8 8 0 8 67 17 13

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 42 41 11 5 1 1 0 83 6 543
2019 CS-01 63 29 6 2 0 0 0 92 2 49
2019 CS-02 42 40 10 4 3 1 0 83 7 247
2019 CS-03 34 45 14 8 0 1 0 79 8 170
2019 CS-04 45 41 9 5 0 0 0 86 5 58
2019 CS-05 70 20 0 10 0 0 0 90 10 10
2017 CS 49 36 9 4 2 0 0 85 5 565
2017 CS-01 48 35 8 5 3 0 0 84 8 62
2017 CS-02 46 38 10 3 2 1 0 85 6 290
2017 CS-03 52 32 10 4 1 0 1 85 5 145
2017 CS-04 56 33 8 0 2 0 0 90 2 48
2017 CS-05 46 39 8 8 0 0 0 85 8 13
2014 CS 44 38 10 5 1 1 0 83 6 606
2014 CS-01 37 41 9 6 3 4 0 81 9 77
2014 CS-02 43 36 14 4 1 1 0 80 6 319
2014 CS-03 49 39 4 6 1 1 0 88 7 139
2014 CS-04 44 44 6 2 2 0 2 90 4 50

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 45 36 8 6 2 0 1 83 8 543
2019 CS-01 50 32 8 6 0 2 2 85 6 50
2019 CS-02 49 35 10 3 2 0 1 85 5 247
2019 CS-03 39 39 8 10 3 1 1 79 13 169
2019 CS-04 52 34 5 5 2 0 2 88 7 58
2019 CS-05 20 50 20 10 0 0 0 70 10 10
2018 CS 47 35 10 4 3 1 1 83 7 479
2018 CS-01 47 37 8 4 0 4 0 88 4 51
2018 CS-02 49 34 9 4 3 0 0 83 7 222
2018 CS-03 43 34 12 7 2 0 2 78 9 130
2018 CS-04 44 48 6 0 2 0 0 92 2 50
2018 CS-05 40 30 10 10 0 0 10 78 11 10
2017 CS 49 32 9 6 3 1 1 82 9 566
2017 CS-01 45 26 19 6 2 2 0 72 8 62
2017 CS-02 49 31 8 5 3 1 2 83 9 291
2017 CS-03 52 30 7 6 4 0 0 83 10 145
2017 CS-04 48 40 6 4 2 0 0 88 6 48
2017 CS-05 38 46 0 8 9 0 0 84 16 13
2014 CS 39 37 13 5 2 1 2 79 8 605
2014 CS-01 37 36 16 3 3 4 1 77 5 77
2014 CS-02 41 35 14 5 2 1 2 78 7 319
2014 CS-03 41 39 11 6 1 0 1 81 8 139
2014 CS-04 27 49 10 8 2 2 2 79 11 49
2011 CS 49 36 9 4 2 1 1 86 5 760
2011 CS-01 43 43 8 3 0 2 1 88 4 115
2011 CS-02 51 32 11 4 1 1 1 84 5 355
2011 CS-03 51 37 7 1 3 0 0 89 5 211
2011 CS-04 45 39 5 8 3 0 0 84 11 64
2011 CS-05 33 50 8 8 0 0 0 83 8 12

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 34 41 12 8 5 0 0 75 13 546
2019 CS-01 48 30 12 4 6 0 0 78 10 50
2019 CS-02 37 40 11 8 4 0 0 78 11 250
2019 CS-03 30 44 12 8 4 1 0 75 13 169
2019 CS-04 28 40 14 12 5 2 0 68 18 58
2019 CS-05 20 30 20 10 20 0 0 50 30 10
2018 CS 31 47 13 5 4 0 0 78 9 479
2018 CS-01 47 33 14 2 2 2 0 82 4 51
2018 CS-02 30 46 14 6 3 0 0 77 9 222
2018 CS-03 24 55 13 4 5 0 0 78 8 130
2018 CS-04 32 46 10 4 8 0 0 78 12 50
2018 CS-05 50 40 0 0 10 0 0 90 10 10
2017 CS 34 46 10 6 3 0 0 80 10 566
2017 CS-01 40 39 10 5 6 0 0 79 11 62
2017 CS-02 30 51 10 5 4 0 0 81 9 291
2017 CS-03 35 45 10 9 1 0 0 80 10 145
2017 CS-04 44 38 8 6 4 0 0 81 10 48
2017 CS-05 53 24 8 15 0 0 0 77 15 13
2014 CS 29 49 11 7 3 0 0 79 10 607
2014 CS-01 36 48 9 3 4 0 0 85 6 77
2014 CS-02 29 48 12 7 3 0 0 77 11 319
2014 CS-03 26 59 6 6 3 0 0 84 9 140
2014 CS-04 32 36 16 14 2 0 0 68 16 50
2011 CS 35 44 12 6 3 0 0 79 9 756
2011 CS-01 35 49 5 8 3 0 0 84 11 113
2011 CS-02 34 42 14 6 3 1 0 76 10 355
2011 CS-03 30 49 14 5 1 0 0 80 6 209
2011 CS-04 44 34 11 3 8 0 0 78 11 64
2011 CS-05 58 42 0 0 0 0 0 100 0 12
2008 CS 36 42 13 4 4 0 0 78 9 833
2008 CS-01 48 34 11 4 4 0 0 82 7 166
2008 CS-02 31 42 16 5 6 0 0 73 10 381
2008 CS-03 33 50 11 5 2 0 0 83 6 198
2008 CS-04 47 33 14 5 2 0 0 80 6 64
2008 CS-05 31 54 0 0 15 0 0 85 15 13

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 23 47 14 9 6 0 0 70 16 546
2019 CS-01 44 44 4 4 4 0 0 88 8 50
2019 CS-02 24 48 15 8 5 1 1 72 13 250
2019 CS-03 16 47 18 9 10 0 0 63 20 169
2019 CS-04 22 47 9 17 5 0 0 69 22 58
2019 CS-05 20 30 30 20 0 0 0 50 20 10
2018 CS 25 39 19 10 7 1 0 64 17 477
2018 CS-01 35 35 16 8 4 2 0 72 12 51
2018 CS-02 25 38 19 10 7 0 1 64 17 220
2018 CS-03 17 42 21 12 8 0 0 59 20 130
2018 CS-04 29 39 18 6 6 2 0 69 13 49
2018 CS-05 45 27 9 18 0 0 0 73 18 11
2017 CS 28 41 16 10 5 0 0 69 15 566
2017 CS-01 32 37 18 3 8 0 2 70 11 62
2017 CS-02 26 43 18 8 4 0 0 69 13 291
2017 CS-03 27 42 12 12 6 0 1 69 18 145
2017 CS-04 35 40 8 13 4 0 0 75 17 48
2017 CS-05 30 15 8 47 0 0 0 46 47 13
2014 CS 21 42 18 12 5 0 0 64 18 607
2014 CS-01 30 41 15 6 6 1 0 72 13 77
2014 CS-02 20 43 19 10 6 1 1 64 17 319
2014 CS-03 17 48 19 13 3 0 0 65 16 140
2014 CS-04 28 24 18 26 4 0 0 52 30 50
2011 CS 19 46 19 11 4 1 0 66 15 761
2011 CS-01 23 47 15 10 3 1 1 72 13 115
2011 CS-02 20 44 20 10 4 1 0 65 15 356
2011 CS-03 16 48 18 13 4 0 0 65 17 211
2011 CS-04 20 41 19 11 8 2 0 62 19 64
2011 CS-05 17 42 25 17 0 0 0 58 17 12

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 43 11 13 7 0 0 69 20 545
2019 CS-01 38 42 6 8 6 0 0 80 14 50
2019 CS-02 29 48 10 12 2 0 0 76 14 249
2019 CS-03 21 41 12 15 11 0 0 62 26 169
2019 CS-04 26 29 14 17 14 0 0 55 31 58
2019 CS-05 30 30 20 20 0 0 0 60 20 10
2018 CS 27 44 15 9 4 0 0 72 13 480
2018 CS-01 39 37 18 4 0 2 0 78 4 51
2018 CS-02 31 45 13 8 3 0 0 76 11 222
2018 CS-03 15 49 20 11 5 0 0 64 16 130
2018 CS-04 26 40 14 16 4 0 0 66 20 50
2018 CS-05 27 55 18 0 0 0 0 82 0 11
2017 CS 30 46 12 7 5 0 0 76 12 565
2017 CS-01 35 37 15 6 6 0 0 73 13 62
2017 CS-02 30 46 12 6 5 0 0 77 11 290
2017 CS-03 30 50 10 7 3 0 0 79 10 145
2017 CS-04 23 52 13 10 2 0 0 75 13 48
2017 CS-05 23 23 30 15 9 0 0 46 24 13

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 39 45 7 6 3 0 0 85 8 542
2019 CS-01 68 22 4 4 2 0 0 90 6 50
2019 CS-02 38 49 6 5 1 0 0 87 7 247
2019 CS-03 32 51 7 5 4 1 0 83 10 168
2019 CS-04 41 34 10 9 5 0 0 76 14 58
2019 CS-05 60 20 10 10 0 0 0 80 10 10
2018 CS 43 41 10 5 1 0 0 83 6 480
2018 CS-01 60 26 10 2 2 0 0 86 4 50
2018 CS-02 43 37 11 6 1 0 0 81 8 222
2018 CS-03 33 54 8 5 1 0 0 87 5 131
2018 CS-04 42 38 18 0 2 0 0 80 2 50
2018 CS-05 73 18 9 0 0 0 0 91 0 11
2017 CS 45 40 9 3 3 0 0 85 6 565
2017 CS-01 53 26 15 3 3 0 0 79 6 62
2017 CS-02 42 42 9 3 3 0 0 84 7 290
2017 CS-03 48 41 8 3 1 0 0 88 4 145
2017 CS-04 44 44 10 0 2 0 0 88 2 48
2017 CS-05 61 15 8 8 9 0 0 76 16 13
2014 CS 40 45 10 4 1 0 0 85 4 606
2014 CS-01 41 36 19 4 0 0 0 77 4 77
2014 CS-02 40 47 9 2 1 1 0 87 3 318
2014 CS-03 38 47 7 6 1 1 0 86 7 140
2014 CS-04 40 46 10 4 0 0 0 86 4 50
2011 CS 40 46 9 3 1 1 0 87 4 759
2011 CS-01 43 39 12 4 1 2 0 83 4 114
2011 CS-02 39 45 9 4 1 2 0 86 5 355
2011 CS-03 37 50 9 1 1 0 0 88 3 211
2011 CS-04 34 56 8 2 0 0 0 91 2 64
2011 CS-05 58 42 0 0 0 0 0 100 0 12
2008 CS 44 41 9 3 2 0 0 86 5 835
2008 CS-01 52 34 10 3 0 0 1 87 3 166
2008 CS-02 43 39 11 3 2 1 0 83 6 383
2008 CS-03 39 49 6 4 1 1 0 89 5 198
2008 CS-04 47 44 3 5 2 0 0 91 6 64
2008 CS-05 38 46 0 0 15 0 0 85 15 13

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 30 44 13 7 6 0 0 74 13 544
2019 CS-01 48 30 14 4 4 0 0 78 8 50
2019 CS-02 31 46 13 6 4 0 0 77 10 248
2019 CS-03 25 44 14 7 9 1 0 70 17 169
2019 CS-04 28 45 10 12 5 0 0 72 17 58
2019 CS-05 40 20 20 20 0 0 0 60 20 10
2018 CS 31 43 13 8 5 0 0 74 13 479
2018 CS-01 35 47 10 6 2 0 0 82 8 49
2018 CS-02 30 42 15 9 3 0 0 73 12 222
2018 CS-03 27 47 11 8 6 0 0 74 15 131
2018 CS-04 32 44 10 8 6 0 0 76 14 50
2018 CS-05 45 45 9 0 0 0 0 91 0 11
2017 CS 31 43 13 8 5 0 0 74 13 565
2017 CS-01 29 40 13 10 8 0 0 69 18 62
2017 CS-02 32 43 14 7 5 0 0 75 12 291
2017 CS-03 30 46 15 8 1 0 0 76 10 144
2017 CS-04 31 48 8 8 4 0 0 79 13 48
2017 CS-05 53 8 8 15 16 0 0 61 32 13

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 44 39 11 4 2 0 0 83 6 542
2019 CS-01 60 26 8 4 2 0 0 86 6 50
2019 CS-02 46 39 10 3 2 0 0 85 5 248
2019 CS-03 38 45 11 3 2 0 0 83 5 169
2019 CS-04 40 37 16 5 2 0 0 77 7 57
2019 CS-05 50 20 20 10 0 0 0 70 10 10
2018 CS 46 40 9 4 2 0 0 86 6 478
2018 CS-01 54 40 4 2 0 0 0 94 2 50
2018 CS-02 46 37 10 5 1 0 0 84 6 221
2018 CS-03 40 47 8 2 2 0 0 88 4 131
2018 CS-04 50 34 8 6 2 0 0 84 8 50
2018 CS-05 64 18 18 0 0 0 0 82 0 11
2017 CS 50 39 7 3 1 0 0 89 5 566
2017 CS-01 55 32 5 6 2 0 0 87 8 62
2017 CS-02 48 41 7 3 1 0 0 89 4 292
2017 CS-03 52 39 6 3 0 0 0 91 3 145
2017 CS-04 50 33 13 0 4 0 0 83 4 48
2017 CS-05 66 16 8 10 0 0 0 82 10 12
2014 CS 53 37 7 1 1 0 0 91 2 606
2014 CS-01 58 33 8 0 1 0 0 91 1 77
2014 CS-02 53 37 7 2 1 0 0 90 3 318
2014 CS-03 52 40 6 0 2 0 0 92 2 140
2014 CS-04 52 36 12 0 0 0 0 88 0 50
2011 CS 54 35 8 2 1 0 0 90 3 758
2011 CS-01 60 31 5 3 1 1 0 91 4 114
2011 CS-02 52 37 7 3 1 0 0 89 3 355
2011 CS-03 53 36 10 0 0 0 1 89 0 210
2011 CS-04 56 31 9 3 0 0 0 88 3 64
2011 CS-05 83 17 0 0 0 0 0 100 0 12

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 28 43 15 10 4 0 0 71 13 544
2019 CS-01 44 32 12 12 0 0 0 76 12 50
2019 CS-02 26 47 14 9 4 0 0 73 13 249
2019 CS-03 24 45 16 9 5 1 0 70 14 170
2019 CS-04 29 30 23 13 5 0 0 59 18 56
2019 CS-05 60 20 10 10 0 0 0 80 10 10
2018 CS 30 43 12 9 5 1 0 74 13 479
2018 CS-01 32 38 16 6 6 2 0 71 12 50
2018 CS-02 30 41 12 11 5 0 0 72 16 222
2018 CS-03 26 50 12 8 4 0 0 76 12 130
2018 CS-04 36 44 12 8 0 0 0 80 8 50
2018 CS-05 55 36 9 0 0 0 0 91 0 11
2017 CS 34 44 10 6 4 0 0 79 11 566
2017 CS-01 35 47 5 5 6 0 2 84 11 62
2017 CS-02 32 43 13 6 5 0 0 76 11 292
2017 CS-03 37 44 10 8 2 0 0 81 10 145
2017 CS-04 35 50 6 4 4 0 0 85 8 48
2017 CS-05 49 33 18 0 0 0 0 82 0 12
2014 CS 27 44 14 10 5 0 0 71 15 607
2014 CS-01 32 40 9 12 5 0 3 74 17 77
2014 CS-02 25 43 16 11 5 0 0 68 16 319
2014 CS-03 24 52 13 6 4 0 0 76 11 140
2014 CS-04 34 32 18 16 0 0 0 66 16 50
2011 CS 29 46 12 9 3 1 0 76 12 755
2011 CS-01 34 42 13 6 3 2 1 78 9 112
2011 CS-02 25 47 14 10 3 0 0 72 13 354
2011 CS-03 30 47 11 9 2 0 0 78 11 210
2011 CS-04 34 45 5 9 6 0 0 80 16 64
2011 CS-05 50 42 8 0 0 0 0 92 0 12

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 32 41 15 6 4 0 0 74 10 545
2019 CS-01 44 30 14 12 0 0 0 74 12 50
2019 CS-02 31 43 15 7 3 0 0 74 10 248
2019 CS-03 29 45 14 4 7 0 1 75 11 170
2019 CS-04 33 40 16 7 5 0 0 72 12 58
2019 CS-05 60 10 30 0 0 0 0 70 0 10
2018 CS 33 41 13 8 5 0 0 74 13 477
2018 CS-01 30 50 10 4 4 2 0 82 8 50
2018 CS-02 27 43 14 10 5 0 1 71 15 221
2018 CS-03 30 40 16 8 5 0 0 71 13 129
2018 CS-04 52 30 10 4 4 0 0 82 8 50
2018 CS-05 91 9 0 0 0 0 0 100 0 11
2017 CS 35 43 11 7 4 1 0 79 11 565
2017 CS-01 42 34 8 10 2 3 2 80 12 62
2017 CS-02 32 44 13 7 4 0 0 77 10 291
2017 CS-03 34 46 6 8 6 0 0 81 13 145
2017 CS-04 44 38 15 2 2 0 0 81 4 48
2017 CS-05 49 41 0 0 10 0 0 90 10 12
2014 CS 34 40 15 7 3 0 0 75 10 606
2014 CS-01 40 32 19 4 4 1 0 73 8 77
2014 CS-02 33 41 16 7 3 0 0 74 10 318
2014 CS-03 31 46 12 7 3 0 0 78 10 140
2014 CS-04 36 38 12 10 4 0 0 74 14 50

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 29 42 15 9 4 1 0 71 13 536
2019 CS-01 47 37 10 4 0 2 0 85 4 49
2019 CS-02 30 48 15 6 1 0 0 78 7 244
2019 CS-03 20 42 16 11 9 1 0 63 21 166
2019 CS-04 31 29 17 16 7 0 0 60 22 58
2019 CS-05 50 20 20 10 0 0 0 70 10 10
2018 CS 28 43 16 7 5 0 0 71 12 476
2018 CS-01 34 40 18 6 2 0 0 74 8 50
2018 CS-02 29 45 15 7 4 1 0 74 11 220
2018 CS-03 19 47 21 6 6 0 0 67 12 129
2018 CS-04 32 36 16 10 6 0 0 68 16 50
2018 CS-05 55 27 9 0 9 0 0 82 9 11
2017 CS 34 43 11 7 4 1 0 77 11 566
2017 CS-01 35 37 11 10 3 0 3 75 13 62
2017 CS-02 33 46 12 5 4 1 0 79 9 292
2017 CS-03 36 41 8 8 6 1 0 78 14 145
2017 CS-04 35 40 13 8 4 0 0 75 13 48
2017 CS-05 41 25 16 8 10 0 0 66 18 12
2014 CS 30 42 15 8 4 1 0 73 12 607
2014 CS-01 40 34 14 3 5 3 1 77 8 77
2014 CS-02 30 45 14 6 4 1 0 75 10 319
2014 CS-03 26 47 13 11 3 0 0 74 14 140
2014 CS-04 32 28 26 12 2 0 0 60 14 50
2011 CS 37 43 11 6 1 1 1 82 7 756
2011 CS-01 43 42 10 2 2 2 0 86 4 113
2011 CS-02 37 42 11 7 1 1 1 81 8 355
2011 CS-03 30 52 11 4 1 0 0 84 5 210
2011 CS-04 44 27 16 11 2 0 0 71 13 63
2011 CS-05 67 33 0 0 0 0 0 100 0 12

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 37 39 13 7 4 0 0 77 10 546
2019 CS-01 58 24 14 0 4 0 0 82 4 50
2019 CS-02 39 42 9 6 4 0 0 82 9 249
2019 CS-03 31 42 17 8 2 1 0 73 10 170
2019 CS-04 31 38 12 14 5 0 0 69 19 58
2019 CS-05 50 0 20 10 20 0 0 50 30 10
2018 CS 38 43 11 4 3 0 0 82 8 479
2018 CS-01 54 40 4 2 0 0 0 94 2 50
2018 CS-02 37 43 11 5 3 0 0 81 8 221
2018 CS-03 30 50 14 4 2 0 0 80 6 131
2018 CS-04 38 38 8 8 8 0 0 76 16 50
2018 CS-05 64 18 9 9 0 0 0 82 9 11
2017 CS 44 39 10 5 2 0 0 83 7 565
2017 CS-01 48 37 11 3 0 0 0 85 3 62
2017 CS-02 44 40 10 5 2 0 0 83 7 291
2017 CS-03 43 42 8 6 1 0 0 85 7 145
2017 CS-04 44 38 13 0 6 0 0 81 6 48
2017 CS-05 58 8 25 0 10 0 0 66 10 12
2014 CS 36 46 10 6 2 0 0 82 8 607
2014 CS-01 46 39 8 3 4 0 0 86 6 77
2014 CS-02 38 43 10 7 2 0 0 81 9 319
2014 CS-03 29 56 9 4 1 0 0 85 6 140
2014 CS-04 30 46 14 10 0 0 0 76 10 50
2011 CS 40 45 9 3 2 0 0 85 6 761
2011 CS-01 42 43 9 4 3 0 0 84 7 115
2011 CS-02 38 46 10 4 3 0 0 84 6 356
2011 CS-03 38 48 8 3 1 1 0 88 4 211
2011 CS-04 44 39 13 3 2 0 0 83 5 64
2011 CS-05 75 25 0 0 0 0 0 100 0 12
2008 CS 41 44 9 4 2 0 0 85 6 833
2008 CS-01 53 38 3 5 1 0 0 91 6 166
2008 CS-02 37 45 12 4 3 0 0 81 7 382
2008 CS-03 38 49 9 4 1 0 0 87 4 197
2008 CS-04 48 41 8 3 0 0 0 89 3 64
2008 CS-05 46 38 0 0 15 0 0 85 15 13

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 41 35 14 5 5 1 0 77 9 545
2019 CS-02 51 35 9 2 2 1 0 87 3 250
2019 CS-03 27 37 21 7 8 1 0 64 15 169
2019 CS-04 24 34 21 12 9 0 0 59 21 58
2018 CS 44 35 13 4 3 1 0 80 7 480
2018 CS-01 61 29 8 0 0 2 0 92 0 51
2018 CS-02 54 33 8 2 1 0 1 89 3 221
2018 CS-03 33 38 17 7 5 0 0 71 12 131
2018 CS-04 26 40 20 6 6 2 0 67 12 50
2018 CS-05 9 18 36 18 18 0 0 27 36 11
2017 CS 48 35 10 4 2 0 1 83 7 567
2017 CS-01 50 37 5 2 2 2 3 92 3 62
2017 CS-02 58 31 5 3 1 0 1 90 4 292
2017 CS-03 38 39 16 3 4 0 1 77 7 145
2017 CS-04 25 40 15 17 4 0 0 65 21 48
2017 CS-05 0 30 38 16 15 0 0 30 32 13
2014 CS 42 36 15 5 2 0 0 77 7 607
2014 CS-01 49 39 5 6 0 0 0 88 6 77
2014 CS-02 52 33 11 3 1 0 0 85 4 319
2014 CS-03 29 44 21 4 2 0 0 73 6 140
2014 CS-04 12 30 34 16 8 0 0 42 24 50
2011 CS 37 42 13 5 2 0 0 79 7 757
2011 CS-01 51 34 10 3 2 0 1 86 4 113
2011 CS-02 42 44 12 1 1 0 0 86 2 355
2011 CS-03 28 44 18 6 4 0 0 72 10 210
2011 CS-04 19 45 11 20 5 0 0 64 25 64
2011 CS-05 8 33 25 17 17 0 0 42 33 12
2008 CS 37 39 16 5 2 0 0 77 8 838
2008 CS-01 50 40 5 4 1 0 1 91 4 166
2008 CS-02 42 41 12 3 1 0 1 84 4 386
2008 CS-03 26 39 24 6 6 0 0 65 12 198
2008 CS-04 17 36 31 11 3 0 2 54 14 64
2008 CS-05 23 15 15 38 8 0 0 38 46 13

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 12 28 37 13 7 1 1 21 41 545
2019 CS-01 6 4 35 33 16 4 2 52 11 49
2019 CS-02 8 26 40 14 10 1 1 25 34 250
2019 CS-03 17 32 40 9 1 0 1 10 49 169
2019 CS-04 16 47 28 5 5 0 0 10 62 58
2019 CS-05 50 30 10 10 0 0 0 10 80 10
2018 CS 10 24 35 23 5 1 2 28 36 480
2018 CS-01 10 12 31 37 8 0 2 46 22 51
2018 CS-02 9 21 33 27 6 1 3 35 31 220
2018 CS-03 9 32 42 12 3 0 2 15 42 132
2018 CS-04 14 34 32 18 2 0 0 20 48 50
2018 CS-05 27 27 36 9 0 0 0 9 55 11
2017 CS 9 23 38 18 9 1 2 28 33 563
2017 CS-01 11 21 28 11 21 2 5 35 35 61
2017 CS-02 7 18 38 22 11 2 4 34 26 291
2017 CS-03 10 27 44 16 2 1 0 18 37 144
2017 CS-04 19 33 35 10 2 0 0 13 52 48
2017 CS-05 30 32 23 15 0 0 0 15 62 13
2014 CS 9 28 38 15 5 2 3 21 38 606
2014 CS-01 6 17 35 23 10 6 3 36 26 77
2014 CS-02 6 25 39 18 5 3 5 24 33 318
2014 CS-03 11 34 43 7 4 1 1 11 46 140
2014 CS-04 18 36 30 8 4 0 4 13 56 50
2011 CS 10 23 41 17 6 1 3 23 34 757
2011 CS-01 11 18 34 23 8 2 5 33 30 114
2011 CS-02 8 21 43 18 7 1 3 25 30 355
2011 CS-03 13 24 42 13 3 2 3 17 39 209
2011 CS-04 11 31 44 13 2 0 0 14 42 64
2011 CS-05 0 42 33 17 8 0 0 25 42 12
2008 CS 7 23 39 20 7 2 2 28 32 836
2008 CS-01 6 15 36 19 15 4 5 37 23 165
2008 CS-02 6 22 39 23 6 2 3 30 29 386
2008 CS-03 11 29 36 17 6 0 1 23 41 197
2008 CS-04 5 22 59 14 0 0 0 14 27 64
2008 CS-05 15 23 46 8 8 0 0 15 38 13

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 7 19 28 23 18 3 2 43 27 541
2019 CS-01 6 4 14 18 47 6 4 73 11 49
2019 CS-02 3 15 26 31 20 4 2 54 18 247
2019 CS-03 11 26 33 17 11 2 1 28 38 168
2019 CS-04 7 31 34 16 10 0 2 26 39 58
2019 CS-05 30 20 30 20 0 0 0 20 50 10
2018 CS 5 17 27 30 16 3 3 49 22 477
2018 CS-01 12 8 24 24 24 4 4 52 22 50
2018 CS-02 4 13 21 35 21 3 3 59 18 218
2018 CS-03 4 23 33 29 8 2 2 39 28 132
2018 CS-04 4 18 42 26 8 0 2 35 22 50
2018 CS-05 0 18 27 36 18 0 0 55 18 11
2017 CS 5 12 28 29 18 4 6 51 18 560
2017 CS-01 7 13 41 11 20 3 5 34 21 61
2017 CS-02 3 8 19 32 24 5 9 65 13 288
2017 CS-03 5 19 34 31 8 2 1 40 24 144
2017 CS-04 8 10 44 27 8 0 2 36 19 48
2017 CS-05 8 8 23 47 15 0 0 62 15 13
2014 CS 5 16 31 28 11 5 5 43 23 605
2014 CS-01 9 9 22 28 15 12 5 52 22 77
2014 CS-02 3 13 29 31 12 5 7 49 18 318
2014 CS-03 4 23 37 23 7 4 2 32 29 139
2014 CS-04 8 20 38 24 6 0 4 31 29 50
2011 CS 6 15 26 29 14 5 6 48 23 755
2011 CS-01 4 11 20 30 15 10 10 56 19 113
2011 CS-02 5 12 25 29 18 4 7 53 19 354
2011 CS-03 8 19 31 25 9 4 4 37 30 209
2011 CS-04 9 20 28 33 8 2 0 41 30 64
2011 CS-05 8 25 8 50 8 0 0 58 33 12
2008 CS 3 9 18 38 24 4 5 68 13 833
2008 CS-01 1 9 10 34 28 9 9 75 13 163
2008 CS-02 4 7 16 41 23 4 5 70 12 385
2008 CS-03 4 8 26 39 20 0 3 61 12 197
2008 CS-04 0 16 19 38 28 0 0 66 16 64
2008 CS-05 8 8 31 31 23 0 0 54 15 13

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 9 22 33 20 9 4 2 31 34 544
2019 CS-01 6 14 20 20 22 8 8 51 24 49
2019 CS-02 5 19 32 24 13 5 2 40 26 249
2019 CS-03 11 25 40 16 3 3 2 20 39 169
2019 CS-04 24 26 31 16 2 2 0 18 51 58
2019 CS-05 20 40 20 20 0 0 0 20 60 10
2018 CS 11 26 32 18 8 3 2 27 39 481
2018 CS-01 6 18 35 22 12 4 4 36 26 51
2018 CS-02 8 19 33 22 12 4 3 36 29 221
2018 CS-03 14 35 32 11 5 2 1 16 51 132
2018 CS-04 16 38 38 8 0 0 0 8 54 50
2018 CS-05 18 27 18 36 0 0 0 36 45 11
2017 CS 11 17 33 19 12 2 6 33 31 562
2017 CS-01 7 20 38 11 20 2 3 33 28 61
2017 CS-02 8 13 27 22 16 4 9 44 25 289
2017 CS-03 16 16 42 18 4 0 4 23 33 144
2017 CS-04 17 38 29 15 2 0 0 17 54 48
2017 CS-05 15 32 38 15 0 0 0 15 47 13
2014 CS 14 24 32 16 7 3 5 25 41 603
2014 CS-01 12 23 31 8 15 8 3 26 40 77
2014 CS-02 10 21 33 20 6 3 7 29 34 316
2014 CS-03 14 27 35 16 4 2 1 21 43 139
2014 CS-04 28 32 26 6 4 0 4 10 63 50
2011 CS 10 23 31 19 8 3 6 29 36 757
2011 CS-01 8 22 30 18 12 3 8 34 33 115
2011 CS-02 9 22 30 20 8 5 7 32 34 353
2011 CS-03 11 24 32 20 7 2 5 28 37 210
2011 CS-04 16 33 38 11 2 0 2 13 49 64
2011 CS-05 8 17 58 8 8 0 0 17 25 12
2008 CS 6 16 33 24 12 4 4 39 24 835
2008 CS-01 5 10 28 23 19 10 6 49 17 164
2008 CS-02 5 16 32 27 11 5 5 42 23 385
2008 CS-03 7 16 41 24 10 2 1 34 23 198
2008 CS-04 9 30 31 20 9 0 0 30 39 64
2008 CS-05 23 23 31 8 15 0 0 23 46 13

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 8 14 34 27 15 1 1 43 22 541
2019 CS-01 2 4 8 27 53 2 4 85 7 49
2019 CS-02 3 7 33 36 18 2 2 56 10 246
2019 CS-03 12 18 44 19 5 0 1 24 31 169
2019 CS-04 16 34 33 10 5 2 0 16 51 58
2019 CS-05 40 30 10 20 0 0 0 20 70 10
2018 CS 6 16 35 26 14 1 3 41 22 479
2018 CS-01 0 12 18 41 22 2 6 68 13 51
2018 CS-02 2 9 35 30 21 0 3 52 12 219
2018 CS-03 11 20 45 19 5 0 2 24 31 132
2018 CS-04 14 28 36 16 6 0 0 22 42 50
2018 CS-05 18 45 27 9 0 0 0 9 64 11
2017 CS 6 12 34 29 14 1 3 45 19 561
2017 CS-01 0 15 28 21 30 3 3 54 16 61
2017 CS-02 4 7 30 35 19 1 5 57 11 289
2017 CS-03 9 17 42 26 4 0 2 31 26 144
2017 CS-04 15 27 44 10 4 0 0 15 42 48
2017 CS-05 8 23 38 32 0 0 0 32 30 13
2014 CS 7 18 35 24 10 2 4 36 26 606
2014 CS-01 4 13 16 31 25 7 5 63 19 76
2014 CS-02 5 12 36 30 10 2 4 43 18 319
2014 CS-03 10 24 43 17 4 1 1 22 34 140
2014 CS-04 10 40 38 4 4 0 4 8 52 50
2011 CS 5 13 31 31 13 2 4 47 19 755
2011 CS-01 3 11 23 32 25 2 6 61 14 114
2011 CS-02 4 9 30 35 15 3 5 55 13 354
2011 CS-03 7 15 38 28 6 1 5 36 24 208
2011 CS-04 9 31 33 23 3 0 0 27 41 64
2011 CS-05 8 25 42 17 8 0 0 25 33 12
2008 CS 4 11 33 33 16 1 2 50 16 838
2008 CS-01 2 5 17 37 32 3 4 74 8 166
2008 CS-02 4 9 33 37 14 1 2 53 13 386
2008 CS-03 6 16 41 27 10 0 1 37 22 198
2008 CS-04 3 25 47 20 5 0 0 25 28 64
2008 CS-05 8 31 31 15 8 0 8 25 42 13

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 15 20 30 18 14 1 2 33 36 542
2019 CS-02 8 15 32 25 17 2 2 44 23 248
2019 CS-03 24 28 32 12 3 0 1 16 52 169
2019 CS-04 26 33 29 7 3 2 0 11 60 58
2018 CS 13 24 28 20 12 1 3 33 38 480
2018 CS-01 2 16 22 39 14 4 4 57 19 51
2018 CS-02 7 19 30 25 16 2 3 42 27 220
2018 CS-03 19 31 30 13 6 0 2 19 51 132
2018 CS-04 28 36 22 6 6 2 0 12 65 50
2018 CS-05 27 36 27 0 9 0 0 9 64 11
2017 CS 10 22 31 19 12 3 4 33 34 563
2017 CS-01 10 26 25 3 26 5 5 33 40 61
2017 CS-02 7 15 29 25 15 3 6 44 24 289
2017 CS-03 12 30 37 16 4 1 0 20 43 145
2017 CS-04 19 25 38 15 4 0 0 19 44 48
2017 CS-05 8 53 24 15 0 0 0 15 61 13
2014 CS 15 25 31 14 8 2 4 24 43 606
2014 CS-01 5 17 30 16 19 9 4 41 25 77
2014 CS-02 12 20 33 18 9 2 6 30 35 318
2014 CS-03 24 34 31 8 2 1 1 10 59 140
2014 CS-04 22 36 32 4 2 0 4 6 60 50
2011 CS 10 25 29 19 8 3 5 30 38 755
2011 CS-01 8 17 27 23 13 4 9 41 28 113
2011 CS-02 9 18 31 22 11 3 6 36 30 353
2011 CS-03 12 34 27 18 2 3 4 21 49 210
2011 CS-04 13 42 34 6 2 2 2 8 56 64
2011 CS-05 8 42 33 8 8 0 0 17 50 12
2008 CS 10 21 32 20 11 1 4 33 33 835
2008 CS-01 2 9 26 25 24 5 9 57 13 164
2008 CS-02 8 18 33 25 11 1 4 37 28 386
2008 CS-03 18 30 33 13 6 1 0 18 48 197
2008 CS-04 11 34 41 9 5 0 0 14 45 64
2008 CS-05 23 38 23 0 0 0 15 0 73 13

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 7 14 31 27 17 3 2 46 22 543
2019 CS-01 2 6 14 16 47 10 4 74 10 49
2019 CS-02 5 13 26 30 19 5 2 53 19 249
2019 CS-03 12 14 37 27 8 1 1 36 27 169
2019 CS-04 5 19 39 26 9 2 0 36 25 57
2019 CS-05 0 50 40 10 0 0 0 10 50 10
2018 CS 7 12 29 28 17 3 3 48 20 477
2018 CS-01 4 10 18 31 22 10 6 63 16 51
2018 CS-02 6 11 27 27 23 3 3 53 18 220
2018 CS-03 11 13 35 26 12 1 2 39 25 129
2018 CS-04 6 12 40 30 6 2 4 38 19 50
2018 CS-05 0 9 45 36 9 0 0 45 9 11
2017 CS 6 13 25 28 16 5 6 50 21 562
2017 CS-01 8 19 16 21 18 8 10 47 33 62
2017 CS-02 6 9 20 28 20 7 9 58 17 288
2017 CS-03 3 15 35 32 10 1 2 44 19 145
2017 CS-04 13 17 29 31 10 0 0 42 29 48
2017 CS-05 0 23 53 16 8 0 0 24 23 13
2014 CS 4 13 29 28 13 5 7 47 20 606
2014 CS-01 3 10 21 25 19 10 12 57 16 77
2014 CS-02 4 11 26 31 14 6 8 52 17 319
2014 CS-03 6 18 35 28 9 1 2 38 25 139
2014 CS-04 4 18 44 20 8 2 4 30 23 50
2011 CS 4 15 31 25 13 5 7 43 21 754
2011 CS-01 2 14 23 23 22 9 6 53 19 111
2011 CS-02 3 13 26 29 13 6 9 49 20 355
2011 CS-03 5 19 36 22 8 3 6 33 26 209
2011 CS-04 3 14 47 23 11 0 2 35 17 64
2011 CS-05 0 0 75 8 17 0 0 25 0 12
2008 CS 5 18 31 23 14 4 5 40 25 836
2008 CS-01 3 11 20 18 29 9 12 58 18 164
2008 CS-02 3 16 31 27 13 4 6 44 21 386
2008 CS-03 9 25 34 22 8 2 0 30 35 198
2008 CS-04 6 23 48 20 2 0 0 22 30 64
2008 CS-05 0 23 38 15 8 0 15 27 27 13

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 9 23 34 18 10 4 1 30 34 544
2019 CS-01 0 16 18 27 27 10 2 60 19 49
2019 CS-02 6 19 31 22 15 5 2 39 27 248
2019 CS-03 14 25 43 12 2 3 1 15 41 170
2019 CS-04 16 36 29 16 3 0 0 19 52 58
2019 CS-05 20 30 30 20 0 0 0 20 50 10
2018 CS 12 22 34 19 7 3 3 28 36 479
2018 CS-01 4 20 31 27 6 4 8 38 27 51
2018 CS-02 8 18 33 23 11 4 3 36 28 219
2018 CS-03 15 26 38 16 3 2 0 19 42 132
2018 CS-04 24 26 38 8 4 0 0 12 50 50
2018 CS-05 9 18 64 0 9 0 0 9 27 11
2017 CS 9 19 36 17 10 4 5 30 31 564
2017 CS-01 8 16 35 19 11 5 5 34 27 62
2017 CS-02 8 15 30 19 15 5 8 39 26 289
2017 CS-03 10 22 45 17 3 1 2 21 33 145
2017 CS-04 13 40 35 4 6 0 2 11 53 48
2017 CS-05 15 15 70 0 0 0 0 0 30 13
2014 CS 9 21 35 19 7 5 4 29 33 607
2014 CS-01 7 19 35 13 13 8 5 30 30 77
2014 CS-02 8 16 34 23 7 7 5 34 27 319
2014 CS-03 11 22 40 19 5 0 3 25 34 140
2014 CS-04 14 34 36 10 2 0 4 13 50 50

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 5 11 34 30 17 1 2 48 16 543
2019 CS-01 0 10 20 29 35 2 4 67 11 49
2019 CS-02 6 8 32 29 21 2 2 52 15 249
2019 CS-03 5 14 39 29 10 0 2 40 20 168
2019 CS-04 2 16 40 34 7 2 0 42 18 58
2019 CS-05 20 0 60 20 0 0 0 20 20 10
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 60 22 5 8 4 0 1 83 12 546
2019 CS-01 74 12 2 6 6 0 0 86 12 50
2019 CS-02 62 18 6 7 4 1 2 83 11 250
2019 CS-03 49 31 6 10 4 0 0 80 14 170
2019 CS-04 68 16 5 9 2 0 0 84 11 57
2019 CS-05 70 30 0 0 0 0 0 100 0 10
2017 CS 56 24 8 8 4 0 1 81 12 565
2017 CS-01 57 21 11 3 7 0 0 79 10 61
2017 CS-02 55 23 8 9 4 0 1 78 14 292
2017 CS-03 58 28 6 4 3 0 1 87 7 144
2017 CS-04 50 33 2 13 2 0 0 83 15 48
2017 CS-05 68 8 16 8 0 0 0 76 8 13
2014 CS 58 23 7 8 3 0 0 82 11 607
2014 CS-01 60 15 9 9 3 3 1 79 12 77
2014 CS-02 60 22 7 8 3 0 0 82 12 319
2014 CS-03 54 26 8 8 4 0 1 80 12 140
2014 CS-04 48 36 8 8 0 0 0 84 8 50
2011 CS 58 23 7 8 3 0 1 81 12 756
2011 CS-01 56 19 8 11 4 1 2 77 14 114
2011 CS-02 59 24 5 8 4 0 1 83 12 356
2011 CS-03 57 23 8 8 2 0 0 81 11 209
2011 CS-04 51 27 13 6 3 0 0 78 10 63
2011 CS-05 73 18 9 0 0 0 0 91 0 11
2008 CS 58 21 7 7 6 0 1 80 12 836
2008 CS-01 64 18 5 5 7 1 0 82 12 165
2008 CS-02 58 20 8 6 5 0 2 80 12 386
2008 CS-03 52 25 7 9 7 0 1 78 15 197
2008 CS-04 63 27 8 3 0 0 0 89 3 64
2008 CS-05 62 15 8 15 0 0 0 77 15 13

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 33 35 12 4 3 8 6 78 8 546
2019 CS-01 40 26 10 4 0 10 10 83 5 50
2019 CS-02 34 33 11 2 3 9 8 80 6 249
2019 CS-03 26 41 12 7 4 6 4 75 12 170
2019 CS-04 43 28 17 2 2 5 3 77 4 58
2019 CS-05 20 50 10 10 0 10 0 78 11 10
2018 CS 24 43 14 3 4 7 5 76 8 480
2018 CS-01 37 24 14 2 4 12 8 76 7 51
2018 CS-02 23 38 16 4 3 10 6 74 8 222
2018 CS-03 15 54 14 5 5 4 3 75 11 131
2018 CS-04 28 52 12 0 2 2 4 85 2 50
2018 CS-05 36 45 9 0 0 9 0 90 0 11
2017 CS 31 33 12 6 3 7 7 75 11 566
2017 CS-01 29 31 13 8 3 8 8 71 13 62
2017 CS-02 29 31 13 5 4 8 10 73 11 291
2017 CS-03 34 36 9 9 2 5 5 78 12 145
2017 CS-04 31 44 15 2 0 8 0 82 2 48
2017 CS-05 53 30 8 0 9 0 0 84 9 13
2014 CS 38 31 13 5 3 5 5 76 9 607
2014 CS-01 42 23 14 4 0 8 9 78 5 77
2014 CS-02 38 27 16 5 3 6 6 73 9 319
2014 CS-03 36 38 11 5 4 3 4 79 9 140
2014 CS-04 36 42 8 6 2 2 4 83 9 50

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 52 33 7 4 2 2 0 87 7 546
2019 CS-01 66 18 10 0 2 4 0 88 2 50
2019 CS-02 50 36 6 3 2 2 0 88 6 249
2019 CS-03 48 36 7 6 2 1 0 84 9 170
2019 CS-04 62 26 5 7 0 0 0 88 7 58
2019 CS-05 60 20 10 10 0 0 0 80 10 10
2018 CS 43 40 9 5 2 1 1 84 7 478
2018 CS-01 43 39 8 6 2 2 0 84 8 51
2018 CS-02 38 41 11 5 3 1 1 81 8 221
2018 CS-03 42 46 5 7 1 0 0 88 8 131
2018 CS-04 53 33 6 4 0 2 2 89 4 49
2018 CS-05 73 9 9 9 0 0 0 82 9 11
2017 CS 51 32 7 6 3 1 0 84 9 566
2017 CS-01 42 32 8 6 8 3 0 77 15 62
2017 CS-02 48 34 8 5 3 2 0 83 9 291
2017 CS-03 57 28 6 7 2 0 0 85 9 145
2017 CS-04 63 33 2 2 0 0 0 96 2 48
2017 CS-05 46 38 0 8 9 0 0 84 16 13
2014 CS 51 33 8 5 1 2 0 86 6 607
2014 CS-01 48 34 8 4 1 5 0 86 5 77
2014 CS-02 50 32 10 5 2 2 0 83 7 319
2014 CS-03 51 37 5 6 0 1 0 89 6 140
2014 CS-04 62 26 6 4 0 0 2 90 4 50

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 58 33 5 3 1 0 0 92 4 545
2019 CS-01 76 20 4 0 0 0 0 96 0 50
2019 CS-02 60 33 4 2 1 0 0 92 3 248
2019 CS-03 51 38 5 4 2 1 0 89 6 170
2019 CS-04 59 33 5 3 0 0 0 91 3 58
2019 CS-05 50 40 0 10 0 0 0 90 10 10
2018 CS 52 38 5 3 1 0 0 92 4 479
2018 CS-01 57 37 0 2 4 0 0 94 6 51
2018 CS-02 52 35 6 4 1 1 0 89 5 221
2018 CS-03 47 47 4 2 1 0 0 94 2 131
2018 CS-04 54 40 4 0 0 0 2 96 0 50
2018 CS-05 55 36 0 9 0 0 0 91 9 11
2017 CS 51 37 7 3 2 0 0 88 5 564
2017 CS-01 50 32 10 2 6 0 0 82 8 62
2017 CS-02 50 37 8 3 2 0 0 87 5 289
2017 CS-03 53 38 6 3 1 0 0 91 3 145
2017 CS-04 60 35 2 2 0 0 0 96 2 48
2017 CS-05 53 38 0 0 9 0 0 91 9 13
2014 CS 52 39 5 2 1 0 0 91 3 607
2014 CS-01 57 32 6 3 0 1 0 91 3 77
2014 CS-02 49 41 5 3 2 0 0 91 4 319
2014 CS-03 54 39 4 3 1 0 0 92 4 140
2014 CS-04 62 30 4 2 0 0 2 94 2 50

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 48 39 9 3 1 0 0 87 4 546
2019 CS-01 56 32 8 2 0 2 0 90 2 50
2019 CS-02 47 39 10 3 1 0 0 87 4 249
2019 CS-03 44 44 6 4 2 0 0 88 5 170
2019 CS-04 52 31 14 2 2 0 0 83 3 58
2019 CS-05 50 40 10 0 0 0 0 90 0 10
2018 CS 39 45 9 4 1 1 0 86 5 480
2018 CS-01 43 35 10 8 2 2 0 80 10 51
2018 CS-02 39 43 12 4 1 1 1 83 5 222
2018 CS-03 34 55 8 2 1 0 0 89 3 131
2018 CS-04 44 44 4 4 2 2 0 90 6 50
2018 CS-05 55 45 0 0 0 0 0 100 0 11
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 47 31 13 4 1 2 3 82 4 546
2019 CS-02 43 33 14 4 0 2 4 81 4 250
2019 CS-03 50 29 13 5 1 1 1 81 6 170
2019 CS-04 60 29 7 2 0 2 0 91 2 58

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 45 36 11 5 3 1 0 81 8 547
2019 CS-01 46 36 2 12 0 4 0 85 13 50
2019 CS-02 46 37 12 4 1 0 0 83 5 250
2019 CS-03 45 35 11 4 5 0 0 80 9 170
2019 CS-04 41 28 17 5 9 0 0 69 14 58
2019 CS-05 60 40 0 0 0 0 0 100 0 10
2018 CS 35 41 13 6 4 0 1 77 10 481
2018 CS-01 39 41 10 4 6 0 0 80 10 51
2018 CS-02 38 36 14 5 4 0 2 76 9 222
2018 CS-03 26 45 17 7 4 1 0 72 11 132
2018 CS-04 30 52 4 10 4 0 0 82 14 50
2018 CS-05 55 45 0 0 0 0 0 100 0 11
2017 CS 42 39 10 5 4 0 0 81 9 567
2017 CS-01 42 35 11 2 10 0 0 77 11 62
2017 CS-02 43 38 11 4 4 0 0 81 8 292
2017 CS-03 44 39 8 6 2 0 1 83 8 145
2017 CS-04 35 48 8 4 2 2 0 85 6 48
2017 CS-05 38 30 8 24 0 0 0 68 24 13
2014 CS 44 39 8 6 2 0 0 84 7 607
2014 CS-01 52 33 10 1 1 3 0 87 3 77
2014 CS-02 45 40 8 5 3 0 0 85 8 319
2014 CS-03 42 41 6 10 0 0 0 84 10 140
2014 CS-04 40 36 16 4 2 0 2 78 6 50
2011 CS 38 39 13 5 3 1 1 79 9 757
2011 CS-01 39 42 13 4 1 2 0 83 5 112
2011 CS-02 40 37 12 6 3 1 1 79 10 355
2011 CS-03 36 39 15 4 3 2 1 77 7 211
2011 CS-04 31 41 13 8 5 0 3 74 13 64
2011 CS-05 33 50 8 8 0 0 0 83 8 12
2008 CS 33 38 13 9 6 0 0 72 15 839
2008 CS-01 47 32 8 8 5 0 0 79 13 166
2008 CS-02 34 40 11 8 6 1 0 75 14 387
2008 CS-03 28 38 18 11 5 0 1 67 15 198
2008 CS-04 20 39 25 9 6 0 0 59 16 64
2008 CS-05 0 46 15 15 23 0 0 46 38 13

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 56 27 9 4 2 2 1 85 6 544
2019 CS-01 62 24 10 0 0 4 0 90 0 50
2019 CS-02 57 29 7 3 1 2 0 89 4 249
2019 CS-03 54 24 11 5 4 1 1 79 9 168
2019 CS-04 55 19 10 5 7 2 2 77 13 58
2019 CS-05 50 30 10 10 0 0 0 80 10 10
2018 CS 46 35 10 4 2 1 1 83 7 479
2018 CS-01 57 24 10 6 4 0 0 80 10 51
2018 CS-02 48 34 9 4 1 3 1 86 5 220
2018 CS-03 35 42 15 4 3 1 1 78 7 132
2018 CS-04 44 40 8 8 0 0 0 84 8 50
2018 CS-05 55 36 0 9 0 0 0 91 9 11
2017 CS 49 33 10 2 3 2 1 84 5 566
2017 CS-01 44 32 15 2 5 3 0 78 7 62
2017 CS-02 50 33 9 2 4 2 1 85 6 292
2017 CS-03 53 31 10 3 1 1 1 86 4 144
2017 CS-04 50 35 6 4 2 0 2 87 6 48
2017 CS-05 46 30 15 0 9 0 0 76 9 13
2014 CS 53 31 10 2 2 2 0 86 4 607
2014 CS-01 58 25 10 0 1 5 0 88 1 77
2014 CS-02 53 33 9 0 2 2 1 88 2 319
2014 CS-03 53 30 9 5 1 1 0 84 7 140
2014 CS-04 50 28 12 6 2 0 2 80 8 50
2011 CS 46 34 10 3 2 4 1 84 6 756
2011 CS-01 54 30 7 2 1 5 1 90 3 112
2011 CS-02 48 30 11 4 2 4 1 82 6 356
2011 CS-03 39 42 11 3 2 2 0 83 5 210
2011 CS-04 44 33 11 5 5 2 0 79 10 63
2011 CS-05 58 42 0 0 0 0 0 100 0 12
2008 CS 46 31 11 4 4 4 1 80 8 839
2008 CS-01 56 25 9 4 2 5 0 85 6 166
2008 CS-02 45 31 10 5 4 4 1 80 10 387
2008 CS-03 43 31 16 4 4 2 2 77 7 198
2008 CS-04 39 44 8 0 6 3 0 85 6 64
2008 CS-05 38 38 8 0 15 0 0 77 15 13

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 50 30 9 5 4 1 0 81 9 543
2019 CS-01 54 34 12 0 0 0 0 88 0 50
2019 CS-02 54 29 8 5 3 1 0 84 8 249
2019 CS-03 49 28 10 7 5 1 1 78 12 169
2019 CS-04 40 28 16 7 9 0 0 68 16 57
2019 CS-05 50 50 0 0 0 0 0 100 0 10
2018 CS 43 34 11 7 3 1 0 78 10 480
2018 CS-01 47 25 12 8 2 4 2 77 10 51
2018 CS-02 43 33 13 7 3 1 0 77 10 221
2018 CS-03 36 39 11 8 4 1 1 77 12 132
2018 CS-04 42 42 6 6 4 0 0 84 10 50
2018 CS-05 64 36 0 0 0 0 0 100 0 11
2017 CS 46 36 9 6 3 1 0 82 8 567
2017 CS-01 45 31 13 3 5 2 2 78 8 62
2017 CS-02 44 38 9 5 3 1 0 83 8 292
2017 CS-03 51 31 8 8 1 1 1 83 8 145
2017 CS-04 46 42 2 10 0 0 0 88 10 48
2017 CS-05 53 23 24 0 0 0 0 76 0 13
2014 CS 47 36 9 5 2 1 0 83 7 607
2014 CS-01 49 32 12 3 1 4 0 84 4 77
2014 CS-02 47 35 10 5 3 0 0 82 8 319
2014 CS-03 46 40 7 4 2 1 0 87 6 140
2014 CS-04 48 28 12 8 2 0 2 78 10 50
2011 CS 42 38 11 5 4 1 0 80 9 755
2011 CS-01 44 37 9 5 4 0 1 81 10 112
2011 CS-02 44 35 11 5 4 1 0 80 9 355
2011 CS-03 37 44 11 5 3 0 0 81 8 209
2011 CS-04 41 41 9 6 3 0 0 81 9 64
2011 CS-05 67 17 17 0 0 0 0 83 0 12
2008 CS 41 34 10 6 6 1 1 77 13 839
2008 CS-01 48 33 7 5 5 2 0 83 10 166
2008 CS-02 40 34 10 7 7 1 1 75 14 387
2008 CS-03 39 35 12 8 5 0 2 75 12 198
2008 CS-04 42 36 9 3 8 2 0 79 11 64
2008 CS-05 31 38 15 0 15 0 0 69 15 13

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 79 13 4 2 1 0 0 93 3 543
2019 CS-01 86 2 8 4 0 0 0 88 4 50
2019 CS-02 77 16 3 2 2 0 0 93 4 248
2019 CS-03 78 15 6 1 1 0 0 93 1 169
2019 CS-04 84 9 2 4 2 0 0 93 5 57
2019 CS-05 100 0 0 0 0 0 0 100 0 10
2017 CS 77 14 3 3 2 0 0 91 5 567
2017 CS-01 74 10 6 5 5 0 0 84 10 62
2017 CS-02 75 16 3 3 3 0 0 91 6 292
2017 CS-03 81 12 3 2 1 0 1 94 3 145
2017 CS-04 79 13 2 6 0 0 0 92 6 48
2017 CS-05 92 0 8 0 0 0 0 92 0 13
2014 CS 75 16 3 4 2 0 0 91 5 607
2014 CS-01 68 17 6 5 3 1 0 86 8 77
2014 CS-02 74 16 3 4 2 0 1 91 7 319
2014 CS-03 77 16 3 3 1 0 0 94 4 140
2014 CS-04 86 8 2 2 0 0 2 96 2 50
2011 CS 76 16 4 3 1 0 0 92 4 757
2011 CS-01 67 20 6 4 1 0 1 88 5 113
2011 CS-02 75 15 4 4 2 0 0 90 6 355
2011 CS-03 79 16 3 1 0 0 0 95 1 210
2011 CS-04 83 11 5 0 0 0 2 95 0 64
2011 CS-05 83 17 0 0 0 0 0 100 0 12
2008 CS 79 11 3 2 3 0 1 91 6 837
2008 CS-01 81 8 3 3 4 0 1 90 7 166
2008 CS-02 78 12 3 3 2 1 1 92 5 386
2008 CS-03 77 12 4 1 6 0 1 90 7 198
2008 CS-04 92 6 0 2 0 0 0 98 2 63
2008 CS-05 92 8 0 0 0 0 0 100 0 13

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 70 22 5 1 1 1 1 93 2 546
2019 CS-01 72 24 4 0 0 0 0 96 0 50
2019 CS-02 69 21 6 1 1 1 0 91 2 250
2019 CS-03 66 25 5 1 0 2 1 94 1 169
2019 CS-04 81 10 5 3 0 0 0 91 3 58
2019 CS-05 80 20 0 0 0 0 0 100 0 10
2017 CS 63 25 4 3 1 2 2 92 4 565
2017 CS-01 56 25 5 3 3 7 2 88 7 61
2017 CS-02 62 26 2 3 2 2 3 92 5 291
2017 CS-03 68 23 6 1 1 1 1 92 2 145
2017 CS-04 67 19 4 4 0 4 2 91 4 48
2017 CS-05 61 39 0 0 0 0 0 100 0 13
2014 CS 55 29 5 2 1 2 5 91 4 607
2014 CS-01 53 28 6 1 1 4 6 90 3 77
2014 CS-02 55 29 4 2 2 3 5 91 5 319
2014 CS-03 60 29 4 3 1 1 3 93 4 140
2014 CS-04 56 30 10 0 0 0 4 90 0 50
2011 CS 59 28 5 3 2 2 2 91 4 758
2011 CS-01 55 32 1 4 3 4 2 93 6 114
2011 CS-02 57 28 6 3 1 2 2 89 4 355
2011 CS-03 65 24 3 1 2 2 2 93 3 210
2011 CS-04 53 31 8 3 3 2 0 86 6 64
2011 CS-05 58 25 8 0 0 0 8 91 0 12

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 63 22 9 3 2 1 1 86 5 546
2019 CS-01 72 16 6 4 0 2 0 90 4 50
2019 CS-02 61 23 11 2 1 0 1 85 3 250
2019 CS-03 61 24 8 3 3 1 0 86 6 169
2019 CS-04 62 21 7 5 2 3 0 86 7 58
2019 CS-05 90 0 10 0 0 0 0 90 0 10
2018 CS 50 31 10 3 4 2 0 83 7 480
2018 CS-01 53 27 12 4 2 2 0 82 6 51
2018 CS-02 52 29 9 3 3 4 0 84 7 222
2018 CS-03 42 38 12 3 5 0 0 80 8 131
2018 CS-04 48 34 10 4 4 0 0 82 8 50
2018 CS-05 73 27 0 0 0 0 0 100 0 11
2017 CS 58 26 9 2 3 2 1 85 5 566
2017 CS-01 53 24 8 6 6 2 0 79 13 62
2017 CS-02 55 28 8 2 4 2 1 86 6 291
2017 CS-03 63 24 10 1 0 1 1 89 1 145
2017 CS-04 71 17 8 2 0 2 0 89 2 48
2017 CS-05 46 30 24 0 0 0 0 76 0 13

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 57 26 9 5 3 0 0 83 8 545
2019 CS-02 62 24 9 3 2 0 0 86 5 250
2019 CS-03 53 29 8 7 4 0 0 82 10 169
2019 CS-04 45 28 14 7 7 0 0 72 14 58
2018 CS 46 33 11 5 4 1 0 80 9 478
2018 CS-01 52 28 8 6 4 2 0 82 10 50
2018 CS-02 50 30 12 4 4 1 0 81 7 221
2018 CS-03 36 39 14 6 5 1 0 76 11 132
2018 CS-04 47 37 6 6 4 0 0 84 10 49
2018 CS-05 55 45 0 0 0 0 0 100 0 11
2017 CS 55 30 7 4 3 0 0 86 7 566
2017 CS-01 48 29 8 2 11 2 0 79 13 62
2017 CS-02 53 33 8 3 3 0 0 86 6 291
2017 CS-03 62 27 6 4 1 0 1 90 5 145
2017 CS-04 63 25 2 10 0 0 0 88 10 48
2017 CS-05 53 23 15 9 0 0 0 76 9 13
2014 CS 52 33 9 4 2 0 0 84 7 607
2014 CS-01 57 32 6 3 1 1 0 90 4 77
2014 CS-02 51 33 9 4 3 0 0 84 7 319
2014 CS-03 54 32 6 6 1 0 0 86 8 140
2014 CS-04 46 28 18 4 2 0 2 76 6 50

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 14 41 20 13 4 5 3 60 19 194
2019 CS-03 12 38 23 16 6 5 1 53 23 124
2019 CS-04 20 49 13 9 2 2 4 74 12 45
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 26 32 18 6 4 14 0 67 12 542
2019 CS-01 37 22 8 6 0 27 0 81 8 49
2019 CS-02 33 27 17 3 4 15 0 71 9 249
2019 CS-03 13 34 25 11 6 12 0 53 19 169
2019 CS-04 26 44 9 11 4 7 0 75 15 57
2019 CS-05 20 60 20 0 0 0 0 80 0 10
2018 CS 25 37 17 5 3 12 0 71 10 481
2018 CS-01 26 38 14 4 2 16 0 76 7 50
2018 CS-02 25 36 14 5 3 15 1 73 10 222
2018 CS-03 20 38 23 5 5 9 0 63 11 132
2018 CS-04 24 44 22 2 2 6 0 72 4 50
2018 CS-05 55 27 9 9 0 0 0 82 9 11
2017 CS 33 32 16 6 4 9 1 72 11 566
2017 CS-01 34 31 16 0 8 10 2 73 9 62
2017 CS-02 33 31 16 4 3 12 1 73 9 291
2017 CS-03 33 32 15 10 3 6 1 70 13 145
2017 CS-04 40 33 17 6 2 2 0 74 9 48
2017 CS-05 38 38 8 16 0 0 0 76 16 13
2014 CS 25 35 16 6 3 15 1 71 10 604
2014 CS-01 27 31 14 7 1 16 4 72 10 76
2014 CS-02 25 31 18 4 4 17 1 68 10 318
2014 CS-03 20 41 16 6 4 13 0 71 11 140
2014 CS-04 30 44 10 10 0 4 2 79 11 50
2011 CS 21 34 18 6 3 17 1 67 11 752
2011 CS-01 21 29 16 8 3 22 1 65 14 112
2011 CS-02 22 31 20 3 3 20 1 68 7 353
2011 CS-03 18 39 19 8 4 12 0 65 14 208
2011 CS-04 31 31 14 9 5 8 2 69 16 64
2011 CS-05 17 58 0 17 0 8 0 82 18 12

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 22 32 20 13 8 6 0 57 22 544
2019 CS-01 34 28 12 10 2 14 0 72 14 50
2019 CS-02 26 35 18 9 5 7 0 65 16 249
2019 CS-03 18 24 27 16 12 3 0 43 29 169
2019 CS-04 14 43 12 19 12 0 0 57 31 58
2019 CS-05 20 40 20 10 10 0 0 60 20 10
2018 CS 23 39 20 9 6 3 0 64 16 479
2018 CS-01 32 44 10 8 2 4 0 79 10 50
2018 CS-02 23 38 19 10 5 4 1 64 16 221
2018 CS-03 16 35 27 11 8 3 0 53 20 131
2018 CS-04 16 56 16 4 6 2 0 73 10 50
2018 CS-05 45 27 18 9 0 0 0 73 9 11
2017 CS 28 35 17 10 5 3 1 66 16 566
2017 CS-01 27 37 13 8 8 6 0 69 17 62
2017 CS-02 29 37 17 8 4 4 1 69 13 291
2017 CS-03 27 30 21 14 6 1 1 58 20 145
2017 CS-04 27 46 15 8 4 0 0 73 13 48
2017 CS-05 38 15 15 32 0 0 0 53 32 13
2014 CS 21 36 19 14 5 5 1 60 20 606
2014 CS-01 30 27 22 5 5 9 3 64 12 77
2014 CS-02 21 34 20 13 5 6 1 59 20 319
2014 CS-03 15 44 16 18 7 1 0 59 25 140
2014 CS-04 26 36 18 16 2 2 0 63 18 50
2011 CS 17 40 21 10 6 5 0 60 18 754
2011 CS-01 18 42 17 9 5 10 0 66 16 113
2011 CS-02 16 39 25 8 7 5 1 58 15 352
2011 CS-03 13 42 20 14 8 3 0 57 23 210
2011 CS-04 23 34 20 16 5 2 0 59 21 64
2011 CS-05 33 58 8 0 0 0 0 92 0 12
2008 CS 26 42 16 7 4 5 0 71 12 837
2008 CS-01 35 36 9 7 5 8 1 77 13 167
2008 CS-02 23 41 19 7 4 5 1 68 12 385
2008 CS-03 23 50 13 9 3 3 0 75 11 197
2008 CS-04 30 38 20 9 3 0 0 67 13 64
2008 CS-05 15 54 15 0 15 0 0 69 15 13

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 16 26 21 17 11 9 0 47 30 543
2019 CS-01 22 24 14 16 2 20 0 59 23 49
2019 CS-02 22 27 23 12 6 10 0 53 21 249
2019 CS-03 11 22 24 21 17 6 0 35 40 169
2019 CS-04 7 38 14 19 17 5 0 47 38 58
2019 CS-05 10 30 10 20 20 10 0 44 44 10
2018 CS 18 30 24 13 6 8 0 52 21 479
2018 CS-01 28 26 26 8 2 10 0 60 11 50
2018 CS-02 21 26 25 12 5 10 1 53 19 221
2018 CS-03 7 36 27 13 10 7 0 46 25 131
2018 CS-04 14 38 22 16 8 2 0 53 24 50
2018 CS-05 36 36 0 27 0 0 0 73 27 11
2017 CS 18 35 18 12 6 9 1 59 20 565
2017 CS-01 18 42 15 8 8 10 0 66 18 62
2017 CS-02 21 35 17 10 4 11 2 64 16 291
2017 CS-03 16 32 24 16 6 5 1 51 24 144
2017 CS-04 10 40 19 19 6 6 0 53 27 48
2017 CS-05 23 38 8 24 8 0 0 61 32 13
2014 CS 16 30 22 15 5 11 1 52 23 604
2014 CS-01 23 24 23 6 4 15 4 58 13 77
2014 CS-02 17 29 22 11 5 14 1 55 19 319
2014 CS-03 10 30 23 23 7 7 0 43 32 138
2014 CS-04 16 34 20 22 6 2 0 51 29 50
2011 CS 12 33 24 13 7 11 1 50 23 756
2011 CS-01 14 31 21 11 5 18 0 55 19 114
2011 CS-02 13 31 24 11 7 13 1 51 21 352
2011 CS-03 8 31 27 18 8 7 0 43 28 211
2011 CS-04 13 42 19 16 8 3 0 56 24 64
2011 CS-05 8 75 17 0 0 0 0 83 0 12
2008 CS 14 38 19 11 5 12 0 60 19 839
2008 CS-01 23 37 9 9 5 16 1 72 17 167
2008 CS-02 11 36 23 12 3 14 0 55 18 386
2008 CS-03 13 41 19 12 5 10 1 60 19 198
2008 CS-04 13 45 22 11 9 0 0 58 20 64
2008 CS-05 0 62 15 8 15 0 0 62 23 13

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 CS 16 28 20 19 13 4 0