2019 Public Service Employee Survey Results for Health Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 38 42 5 14 2 0 0 80 15 200
2019 CS-01 38 38 5 19 0 0 0 76 19 21
2019 CS-02 40 38 5 16 2 0 0 78 17 58
2019 CS-03 34 49 2 13 2 0 0 84 15 61
2019 CS-04 46 36 8 8 3 0 0 82 10 39
2019 CS-05 33 50 0 17 0 0 0 83 17 12
2017 CS 28 52 5 9 6 0 0 80 15 204
2017 CS-01 25 47 6 19 3 0 0 72 22 32
2017 CS-02 30 55 3 9 4 0 0 85 13 76
2017 CS-03 23 55 7 5 9 0 0 78 14 56
2017 CS-04 21 55 4 13 7 0 0 76 20 29
2014 CS 28 46 6 15 4 0 0 75 19 256
2014 CS-01 36 27 9 23 5 0 0 64 27 44
2014 CS-02 24 53 7 14 2 0 0 77 17 91
2014 CS-03 23 57 5 14 1 0 0 79 15 78
2014 CS-04 41 30 7 15 7 0 0 70 22 27
2011 CS 23 52 5 15 5 0 0 75 20 389
2011 CS-01 27 49 8 8 8 0 0 76 16 106
2011 CS-02 19 55 6 17 3 0 0 73 20 128
2011 CS-03 19 56 3 17 6 0 0 75 22 108
2011 CS-04 35 41 0 16 8 0 0 76 24 37
2008 CS 38 41 7 11 4 0 0 79 15 391
2008 CS-01 44 36 3 14 3 0 0 80 17 106
2008 CS-02 30 47 8 13 2 0 0 77 15 147
2008 CS-03 37 41 10 6 6 0 0 78 12 98
2008 CS-04 44 33 7 7 7 0 0 78 15 27

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 64 22 5 7 3 0 1 86 10 200
2019 CS-01 67 24 10 0 0 0 0 90 0 21
2019 CS-02 72 19 5 3 0 0 0 91 3 58
2019 CS-03 56 25 3 11 5 0 0 80 16 61
2019 CS-04 67 18 3 8 5 0 0 85 13 39
2019 CS-05 67 25 0 8 0 0 0 92 8 12
2017 CS 67 17 6 6 2 0 1 85 9 204
2017 CS-01 65 13 16 3 0 0 3 80 3 32
2017 CS-02 69 15 3 9 4 0 1 85 13 76
2017 CS-03 66 18 5 5 3 0 2 86 9 56
2017 CS-04 69 21 4 6 0 0 0 90 6 29
2014 CS 62 19 8 5 4 0 2 82 9 255
2014 CS-01 67 14 12 5 2 0 0 81 7 43
2014 CS-02 55 19 9 7 8 0 3 76 15 91
2014 CS-03 64 21 6 6 3 0 0 85 9 78
2014 CS-04 70 22 7 0 0 0 0 93 0 27
2011 CS 66 17 6 6 4 0 1 84 10 389
2011 CS-01 67 19 5 6 3 1 0 87 8 107
2011 CS-02 59 21 6 6 5 0 2 82 11 128
2011 CS-03 64 16 8 7 4 0 1 80 11 107
2011 CS-04 89 8 0 3 0 0 0 97 3 37
2008 CS 66 13 6 7 6 0 1 80 14 390
2008 CS-01 69 16 4 3 7 0 2 87 10 106
2008 CS-02 65 14 5 11 4 0 1 79 15 147
2008 CS-03 64 9 6 8 10 0 2 75 19 98
2008 CS-04 73 8 12 4 4 0 0 81 8 26

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 49 29 9 12 2 0 0 77 14 199
2019 CS-01 52 24 10 14 0 0 0 76 14 21
2019 CS-02 52 26 7 14 2 0 0 78 16 58
2019 CS-03 47 32 13 7 2 0 0 78 8 60
2019 CS-04 44 28 8 18 3 0 0 72 21 39
2019 CS-05 67 17 8 0 8 0 0 83 8 12
2017 CS 41 35 7 11 5 0 0 76 16 204
2017 CS-01 37 41 3 13 6 0 0 78 19 32
2017 CS-02 40 40 7 8 5 0 0 80 13 76
2017 CS-03 47 25 14 9 5 0 0 71 14 56
2017 CS-04 35 37 0 25 4 0 0 72 28 29
2014 CS 34 34 7 15 11 0 0 68 25 255
2014 CS-01 30 35 9 9 14 2 0 67 24 43
2014 CS-02 27 44 6 12 11 0 0 71 23 91
2014 CS-03 37 31 6 18 8 0 0 68 26 78
2014 CS-04 44 15 4 26 11 0 0 59 37 27
2011 CS 30 36 9 13 12 0 0 66 25 391
2011 CS-01 38 30 8 9 15 0 0 68 24 108
2011 CS-02 20 41 12 16 13 0 0 60 28 128
2011 CS-03 32 41 9 14 4 0 0 73 18 108
2011 CS-04 38 22 3 16 22 0 0 59 38 37

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 30 37 16 14 5 0 0 67 18 200
2019 CS-01 19 48 5 19 10 0 0 67 29 21
2019 CS-02 26 34 17 16 7 0 0 60 22 58
2019 CS-03 25 43 18 11 3 0 0 67 15 61
2019 CS-04 41 31 21 8 0 0 0 72 8 39
2019 CS-05 42 33 8 17 0 0 0 75 17 12
2018 CS 22 53 15 6 4 0 1 75 10 137
2018 CS-01 29 50 0 7 14 0 0 79 21 14
2018 CS-02 17 55 19 2 6 0 0 72 9 47
2018 CS-03 20 49 17 9 3 0 3 71 12 35
2018 CS-04 20 60 12 8 0 0 0 80 8 25
2018 CS-05 31 46 15 8 0 0 0 77 8 13
2017 CS 29 42 10 11 6 0 1 72 18 204
2017 CS-01 21 44 6 19 6 0 3 67 26 32
2017 CS-02 25 43 11 12 9 0 0 68 21 76
2017 CS-03 36 37 13 9 5 0 0 73 14 56
2017 CS-04 30 46 10 7 4 0 4 79 11 29
2014 CS 20 35 16 18 11 0 1 56 29 256
2014 CS-01 16 27 9 25 23 0 0 43 48 44
2014 CS-02 14 36 23 19 8 0 0 50 26 91
2014 CS-03 20 44 12 14 9 0 1 65 23 78
2014 CS-04 37 22 11 19 7 4 0 61 27 27
2011 CS 12 18 17 26 26 0 1 30 53 390
2011 CS-01 13 16 16 29 24 0 3 30 54 108
2011 CS-02 7 15 18 28 31 0 0 22 60 127
2011 CS-03 11 20 19 23 25 1 1 32 49 108
2011 CS-04 27 27 8 19 19 0 0 54 38 37
2008 CS 27 40 17 9 7 1 1 67 16 391
2008 CS-01 26 31 20 11 9 1 1 59 21 106
2008 CS-02 23 43 16 10 7 1 0 66 17 147
2008 CS-03 31 39 18 6 6 0 0 69 12 98
2008 CS-04 41 44 4 4 4 0 4 88 8 27

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 48 38 10 3 2 0 1 86 5 197
2019 CS-01 29 52 10 5 5 0 0 81 10 21
2019 CS-02 41 41 10 3 3 0 0 83 7 58
2019 CS-03 49 38 11 2 0 0 0 87 2 61
2019 CS-04 62 30 8 0 0 0 0 92 0 37
2019 CS-05 58 17 8 8 8 0 0 75 17 12
2017 CS 55 33 7 4 0 0 0 89 4 204
2017 CS-01 46 28 9 9 3 0 3 77 13 32
2017 CS-02 49 36 12 3 0 0 0 85 3 76
2017 CS-03 59 35 2 4 0 0 0 95 4 56
2017 CS-04 63 37 0 0 0 0 0 100 0 29
2014 CS 43 38 11 5 2 0 0 82 7 256
2014 CS-01 34 36 16 9 5 0 0 70 14 44
2014 CS-02 32 46 10 10 1 1 0 79 11 91
2014 CS-03 47 40 12 0 0 0 1 88 0 78
2014 CS-04 74 22 0 0 4 0 0 96 4 27

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 51 30 9 7 3 1 0 82 9 197
2019 CS-01 43 33 14 10 0 0 0 76 10 21
2019 CS-02 47 36 7 7 2 0 0 84 9 55
2019 CS-03 59 23 8 3 5 2 0 83 8 61
2019 CS-04 51 31 8 8 0 3 0 84 8 39
2019 CS-05 17 42 17 17 8 0 0 58 25 12
2018 CS 44 33 14 6 3 0 0 78 9 138
2018 CS-01 36 43 14 7 0 0 0 79 7 14
2018 CS-02 44 38 10 4 4 0 0 81 8 48
2018 CS-03 46 31 14 6 3 0 0 77 9 35
2018 CS-04 60 12 20 8 0 0 0 72 8 25
2018 CS-05 15 54 15 8 8 0 0 69 15 13
2017 CS 50 31 9 6 3 0 0 82 9 203
2017 CS-01 43 25 19 9 0 3 0 71 10 32
2017 CS-02 48 35 8 7 3 0 0 83 9 75
2017 CS-03 61 25 7 4 4 0 0 86 7 56
2017 CS-04 48 42 4 4 4 0 0 89 7 29
2014 CS 41 34 11 8 5 0 1 75 13 256
2014 CS-01 36 20 14 9 20 0 0 57 30 44
2014 CS-02 37 36 12 7 4 1 2 76 11 91
2014 CS-03 42 41 10 6 0 0 0 83 6 78
2014 CS-04 52 22 15 7 4 0 0 74 11 27
2011 CS 35 36 11 9 8 0 1 72 18 391
2011 CS-01 39 36 9 8 7 0 0 75 16 108
2011 CS-02 27 37 13 12 11 0 1 64 23 128
2011 CS-03 39 35 10 7 6 1 2 76 13 108
2011 CS-04 46 32 11 3 8 0 0 78 11 37

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 33 45 13 5 5 0 0 78 10 200
2019 CS-01 43 29 14 0 14 0 0 71 14 21
2019 CS-02 28 57 7 2 7 0 0 84 9 58
2019 CS-03 36 34 20 8 2 0 0 70 10 61
2019 CS-04 33 54 10 3 0 0 0 87 3 39
2019 CS-05 17 50 8 17 8 0 0 67 25 12
2018 CS 33 41 18 4 4 0 0 74 8 138
2018 CS-01 50 36 7 7 0 0 0 86 7 14
2018 CS-02 23 46 23 4 4 0 0 69 8 48
2018 CS-03 26 46 17 0 11 0 0 71 11 35
2018 CS-04 48 28 16 8 0 0 0 76 8 25
2018 CS-05 38 38 23 0 0 0 0 77 0 13
2017 CS 26 45 14 10 5 0 0 71 15 203
2017 CS-01 16 49 16 13 6 0 0 65 19 32
2017 CS-02 33 44 13 5 5 0 0 77 11 76
2017 CS-03 23 47 9 14 7 0 0 70 21 56
2017 CS-04 32 32 21 15 0 0 0 64 15 28
2014 CS 21 46 16 10 8 0 0 67 18 256
2014 CS-01 23 39 23 7 9 0 0 61 16 44
2014 CS-02 17 44 19 14 6 0 0 61 20 91
2014 CS-03 23 49 13 8 8 0 0 72 15 78
2014 CS-04 30 41 11 7 11 0 0 70 19 27
2011 CS 25 41 14 10 10 0 0 66 19 391
2011 CS-01 32 40 16 5 6 0 1 73 11 108
2011 CS-02 20 44 13 13 10 0 0 63 23 128
2011 CS-03 27 36 10 12 15 0 0 63 27 108
2011 CS-04 22 51 19 5 3 0 0 73 8 37
2008 CS 33 40 13 7 7 0 0 73 14 389
2008 CS-01 39 36 13 4 8 0 0 75 11 105
2008 CS-02 30 44 14 7 5 1 0 74 12 147
2008 CS-03 30 38 14 10 8 0 0 67 18 98
2008 CS-04 37 41 7 7 7 0 0 78 15 27

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 32 37 19 8 5 0 0 69 13 200
2019 CS-01 48 24 24 5 0 0 0 71 5 21
2019 CS-02 24 40 19 12 5 0 0 64 17 58
2019 CS-03 30 46 16 5 3 0 0 75 8 61
2019 CS-04 36 31 23 5 5 0 0 67 10 39
2019 CS-05 25 17 17 25 17 0 0 42 42 12
2018 CS 28 35 20 12 4 0 0 64 16 137
2018 CS-01 43 36 7 14 0 0 0 79 14 14
2018 CS-02 21 30 28 17 4 0 0 51 21 47
2018 CS-03 26 29 26 14 6 0 0 54 20 35
2018 CS-04 36 40 16 8 0 0 0 76 8 25
2018 CS-05 31 54 8 0 8 0 0 85 8 13
2017 CS 20 40 19 14 7 0 0 61 21 204
2017 CS-01 21 25 22 22 9 0 0 46 32 32
2017 CS-02 15 44 18 13 9 0 0 59 23 76
2017 CS-03 25 38 23 7 7 0 0 63 14 56
2017 CS-04 17 52 14 18 0 0 0 68 18 29
2014 CS 23 36 21 10 9 1 0 60 19 256
2014 CS-01 25 20 23 16 16 0 0 45 32 44
2014 CS-02 11 40 28 12 9 1 0 51 21 91
2014 CS-03 29 41 15 8 5 1 0 71 13 78
2014 CS-04 41 37 15 0 7 0 0 78 7 27
2011 CS 18 35 19 13 14 1 0 53 28 390
2011 CS-01 19 33 19 13 12 2 1 54 26 108
2011 CS-02 17 31 18 17 18 0 0 47 35 127
2011 CS-03 18 35 23 11 12 1 0 53 23 108
2011 CS-04 22 49 8 8 14 0 0 70 22 37

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 42 11 10 5 0 0 75 14 199
2019 CS-01 45 45 0 10 0 0 0 90 10 20
2019 CS-02 36 43 10 3 7 0 0 79 10 58
2019 CS-03 26 41 15 13 5 0 0 67 18 61
2019 CS-04 36 36 13 15 0 0 0 72 15 39
2019 CS-05 33 42 8 8 8 0 0 75 17 12
2018 CS 31 38 16 10 4 0 0 70 14 138
2018 CS-01 64 14 14 7 0 0 0 79 7 14
2018 CS-02 23 46 25 6 0 0 0 69 6 48
2018 CS-03 23 40 14 14 9 0 0 63 23 35
2018 CS-04 36 36 4 16 8 0 0 72 24 25
2018 CS-05 38 38 15 0 8 0 0 77 8 13
2017 CS 26 40 13 15 6 0 0 66 21 204
2017 CS-01 28 37 13 16 6 0 0 65 22 32
2017 CS-02 27 45 11 13 5 0 0 71 18 76
2017 CS-03 25 41 12 13 9 0 0 66 22 56
2017 CS-04 14 35 23 21 7 0 0 49 28 29

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 41 41 11 6 1 0 0 82 7 199
2019 CS-01 52 43 5 0 0 0 0 95 0 21
2019 CS-02 42 47 5 5 0 0 0 89 5 57
2019 CS-03 33 38 18 10 2 0 0 70 11 61
2019 CS-04 44 36 13 8 0 0 0 79 8 39
2019 CS-05 50 42 8 0 0 0 0 92 0 12
2018 CS 44 46 5 2 2 1 0 91 4 138
2018 CS-01 60 33 7 0 0 0 0 93 0 15
2018 CS-02 43 53 2 0 2 0 0 96 2 47
2018 CS-03 23 60 6 3 6 3 0 85 9 35
2018 CS-04 56 32 8 4 0 0 0 88 4 25
2018 CS-05 69 23 8 0 0 0 0 92 0 13
2017 CS 34 40 14 7 5 0 0 74 12 204
2017 CS-01 37 32 16 9 6 0 0 69 15 32
2017 CS-02 33 46 12 5 4 0 0 79 9 76
2017 CS-03 32 38 16 5 9 0 0 70 14 56
2017 CS-04 28 45 17 10 0 0 0 73 10 29
2014 CS 36 37 15 6 5 0 1 74 11 256
2014 CS-01 32 34 20 7 7 0 0 66 14 44
2014 CS-02 28 41 18 9 3 0 1 70 12 91
2014 CS-03 40 41 12 1 5 1 0 82 7 78
2014 CS-04 48 30 4 11 7 0 0 78 19 27
2011 CS 30 41 14 11 5 0 0 71 16 391
2011 CS-01 28 40 16 11 6 0 0 68 17 108
2011 CS-02 25 40 20 13 3 0 0 65 16 128
2011 CS-03 35 41 6 11 6 0 0 76 18 108
2011 CS-04 35 41 14 8 3 0 0 76 11 37
2008 CS 39 37 14 6 5 0 1 76 11 391
2008 CS-01 44 35 13 3 3 0 2 81 6 106
2008 CS-02 35 40 12 7 5 0 0 76 12 147
2008 CS-03 35 35 16 7 6 1 0 70 13 98
2008 CS-04 48 33 11 4 4 0 0 81 7 27

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 38 38 13 9 3 0 0 76 12 200
2019 CS-01 33 48 10 10 0 0 0 81 10 21
2019 CS-02 31 43 9 12 5 0 0 74 17 58
2019 CS-03 43 34 15 7 2 0 0 77 8 61
2019 CS-04 46 28 15 10 0 0 0 74 10 39
2019 CS-05 33 33 25 0 8 0 0 67 8 12
2018 CS 39 36 13 7 5 0 0 75 12 139
2018 CS-01 53 27 7 13 0 0 0 80 13 15
2018 CS-02 31 35 17 10 6 0 0 67 17 48
2018 CS-03 29 51 9 6 6 0 0 80 11 35
2018 CS-04 56 20 20 0 4 0 0 76 4 25
2018 CS-05 46 38 8 0 8 0 0 85 8 13
2017 CS 25 39 13 15 7 0 0 65 22 204
2017 CS-01 21 25 13 28 9 0 3 48 39 32
2017 CS-02 22 45 15 9 9 0 0 67 19 76
2017 CS-03 27 45 7 16 5 0 0 72 22 56
2017 CS-04 24 34 25 11 7 0 0 58 18 29

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 33 12 4 1 0 0 83 5 198
2019 CS-01 48 24 14 14 0 0 0 71 14 21
2019 CS-02 47 41 7 2 3 0 0 88 5 58
2019 CS-03 54 23 16 7 0 0 0 77 7 61
2019 CS-04 57 27 16 0 0 0 0 84 0 37
2019 CS-05 33 67 0 0 0 0 0 100 0 12
2018 CS 51 36 7 3 2 1 0 88 5 139
2018 CS-01 73 20 7 0 0 0 0 93 0 15
2018 CS-02 46 44 2 6 2 0 0 90 8 48
2018 CS-03 37 43 9 3 6 3 0 82 9 35
2018 CS-04 60 24 16 0 0 0 0 84 0 25
2018 CS-05 62 31 8 0 0 0 0 92 0 13
2017 CS 44 40 11 4 1 0 0 84 5 204
2017 CS-01 41 34 16 9 0 0 0 75 9 32
2017 CS-02 48 36 11 4 1 0 0 84 5 76
2017 CS-03 37 48 9 4 2 0 0 86 5 56
2017 CS-04 46 45 10 0 0 0 0 90 0 29
2014 CS 54 31 7 4 4 0 0 85 7 256
2014 CS-01 59 23 14 0 5 0 0 82 5 44
2014 CS-02 44 41 8 4 3 0 0 85 8 91
2014 CS-03 60 27 4 4 5 0 0 87 9 78
2014 CS-04 67 19 7 7 0 0 0 85 7 27
2011 CS 49 33 9 4 4 0 0 83 8 390
2011 CS-01 54 27 12 2 4 1 1 82 6 108
2011 CS-02 46 38 9 4 3 0 0 84 7 127
2011 CS-03 49 30 8 7 6 0 0 79 13 108
2011 CS-04 57 30 11 3 0 0 0 86 3 37

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 35 41 11 9 4 1 1 77 13 200
2019 CS-01 38 38 10 5 10 0 0 76 14 21
2019 CS-02 26 48 10 10 3 0 2 75 14 58
2019 CS-03 36 38 11 8 5 2 0 75 13 61
2019 CS-04 44 36 13 5 0 3 0 82 5 39
2019 CS-05 25 42 8 25 0 0 0 67 25 12
2018 CS 29 46 9 12 4 0 0 75 16 139
2018 CS-01 47 33 13 7 0 0 0 80 7 15
2018 CS-02 27 44 15 10 4 0 0 71 15 48
2018 CS-03 17 49 11 14 9 0 0 66 23 35
2018 CS-04 36 44 0 20 0 0 0 80 20 25
2018 CS-05 38 54 0 0 8 0 0 92 8 13
2017 CS 28 43 14 7 6 0 1 72 14 204
2017 CS-01 31 35 6 16 9 0 2 68 26 32
2017 CS-02 26 45 17 5 5 0 1 72 11 76
2017 CS-03 27 45 14 9 5 0 0 72 14 56
2017 CS-04 28 41 17 4 11 0 0 69 14 29
2014 CS 23 42 11 16 8 0 0 65 24 256
2014 CS-01 18 34 18 14 16 0 0 52 30 44
2014 CS-02 10 50 13 18 8 1 0 61 26 91
2014 CS-03 32 41 8 17 3 0 0 73 19 78
2014 CS-04 41 30 7 15 7 0 0 70 22 27
2011 CS 24 35 14 16 11 0 0 59 27 389
2011 CS-01 25 33 15 18 8 0 1 59 26 108
2011 CS-02 20 36 17 13 13 0 0 57 26 127
2011 CS-03 28 33 7 18 13 1 0 62 31 108
2011 CS-04 22 36 19 22 0 0 0 58 22 36

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 39 39 14 6 2 1 1 79 8 200
2019 CS-01 29 43 19 10 0 0 0 71 10 21
2019 CS-02 36 36 17 7 2 2 0 74 9 58
2019 CS-03 43 38 13 5 2 0 0 80 7 61
2019 CS-04 46 44 8 0 0 3 0 92 0 39
2019 CS-05 25 42 8 25 0 0 0 67 25 12
2018 CS 37 30 17 9 6 0 0 68 15 139
2018 CS-01 53 20 20 0 7 0 0 73 7 15
2018 CS-02 40 29 13 13 6 0 0 69 19 48
2018 CS-03 23 40 17 9 11 0 0 63 20 35
2018 CS-04 56 20 16 8 0 0 0 76 8 25
2018 CS-05 23 38 31 0 8 0 0 62 8 13
2017 CS 33 35 16 8 7 0 0 68 15 204
2017 CS-01 34 28 22 6 9 0 0 62 16 32
2017 CS-02 33 34 16 6 9 0 1 68 16 76
2017 CS-03 32 43 16 4 5 0 0 75 9 56
2017 CS-04 24 42 11 21 4 0 0 65 24 29
2014 CS 28 37 16 10 8 2 0 66 18 256
2014 CS-01 27 32 27 2 11 0 0 59 14 44
2014 CS-02 13 43 19 18 6 2 0 57 24 91
2014 CS-03 38 36 12 5 8 1 0 75 13 78
2014 CS-04 48 26 0 15 7 4 0 77 23 27

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 32 41 14 10 3 0 0 73 13 196
2019 CS-01 48 38 5 10 0 0 0 86 10 21
2019 CS-02 30 51 12 5 2 0 0 81 7 57
2019 CS-03 29 41 19 5 7 0 0 69 12 59
2019 CS-04 39 29 13 18 0 0 0 68 18 38
2019 CS-05 8 42 8 33 8 0 0 50 42 12
2018 CS 28 39 15 11 7 0 0 68 18 137
2018 CS-01 47 27 7 13 7 0 0 73 20 15
2018 CS-02 28 40 15 13 4 0 0 68 17 47
2018 CS-03 18 47 21 6 9 0 0 65 15 34
2018 CS-04 36 32 12 16 4 0 0 68 20 25
2018 CS-05 31 38 15 8 8 0 0 69 15 13
2017 CS 29 37 13 11 9 0 1 67 20 204
2017 CS-01 37 28 16 9 9 0 0 65 19 32
2017 CS-02 28 41 11 9 8 0 3 71 18 76
2017 CS-03 25 43 13 10 9 0 0 68 19 56
2017 CS-04 24 28 13 21 14 0 0 51 35 29
2014 CS 27 32 15 14 10 1 0 60 25 256
2014 CS-01 30 32 16 14 9 0 0 61 23 44
2014 CS-02 14 38 20 17 9 2 0 54 26 91
2014 CS-03 28 32 14 12 14 0 0 60 26 78
2014 CS-04 52 15 7 15 7 4 0 69 23 27
2011 CS 28 41 14 10 6 0 0 69 16 390
2011 CS-01 41 33 15 8 3 0 0 74 11 108
2011 CS-02 20 40 20 10 7 1 1 62 18 127
2011 CS-03 26 46 10 10 7 0 0 72 18 108
2011 CS-04 30 46 3 14 8 0 0 76 22 37

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 40 39 12 9 1 0 0 79 10 200
2019 CS-01 48 24 19 10 0 0 0 71 10 21
2019 CS-02 34 53 5 7 0 0 0 88 7 58
2019 CS-03 43 31 13 11 2 0 0 74 13 61
2019 CS-04 49 36 10 5 0 0 0 85 5 39
2019 CS-05 8 50 17 17 8 0 0 58 25 12
2018 CS 36 43 13 5 2 1 0 80 7 139
2018 CS-01 60 33 0 0 7 0 0 93 7 15
2018 CS-02 31 46 15 6 2 0 0 77 8 48
2018 CS-03 29 46 14 6 3 3 0 76 9 35
2018 CS-04 48 36 12 4 0 0 0 84 4 25
2018 CS-05 23 54 15 8 0 0 0 77 8 13
2017 CS 32 47 13 4 3 0 0 79 8 204
2017 CS-01 27 51 16 0 6 0 0 78 6 32
2017 CS-02 36 48 7 5 4 0 0 84 9 76
2017 CS-03 32 45 16 4 4 0 0 77 7 56
2017 CS-04 34 38 18 11 0 0 0 72 11 29
2014 CS 29 45 15 6 5 0 0 73 12 256
2014 CS-01 27 45 18 2 7 0 0 73 9 44
2014 CS-02 20 47 21 9 3 0 0 67 12 91
2014 CS-03 32 46 9 6 6 0 0 78 13 78
2014 CS-04 48 33 7 4 7 0 0 81 11 27
2011 CS 31 44 12 7 6 0 0 75 13 391
2011 CS-01 36 43 12 1 7 0 1 79 8 108
2011 CS-02 27 44 13 9 6 0 0 71 16 128
2011 CS-03 35 37 10 11 6 0 0 72 18 108
2011 CS-04 24 57 14 5 0 0 0 81 5 37
2008 CS 38 45 9 6 3 0 0 82 9 391
2008 CS-01 42 43 9 2 4 0 0 85 6 106
2008 CS-02 35 48 10 6 1 0 0 83 7 147
2008 CS-03 36 43 10 8 3 0 0 79 11 98
2008 CS-04 41 44 0 11 4 0 0 85 15 27

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 40 33 15 6 6 0 0 73 12 199
2019 CS-01 48 48 0 5 0 0 0 95 5 21
2019 CS-02 53 34 10 2 0 0 0 88 2 58
2019 CS-03 39 33 20 3 5 0 0 72 8 61
2019 CS-04 26 31 18 15 10 0 0 56 26 39
2019 CS-05 0 18 27 18 36 0 0 18 55 11
2018 CS 37 34 17 6 6 0 0 71 12 139
2018 CS-01 40 53 0 7 0 0 0 93 7 15
2018 CS-02 50 31 17 2 0 0 0 81 2 48
2018 CS-03 40 20 26 9 6 0 0 60 14 35
2018 CS-04 12 56 20 4 8 0 0 68 12 25
2018 CS-05 23 15 15 8 38 0 0 38 46 13
2017 CS 41 40 8 4 5 0 0 82 10 203
2017 CS-01 50 38 6 3 0 0 3 91 3 32
2017 CS-02 52 34 7 0 7 0 0 87 7 75
2017 CS-03 40 46 10 4 0 0 0 86 4 56
2017 CS-04 18 49 13 11 11 0 0 66 21 29
2014 CS 39 36 15 5 3 1 1 76 8 256
2014 CS-01 45 36 11 0 2 0 5 86 2 44
2014 CS-02 47 35 13 3 0 0 1 83 3 91
2014 CS-03 40 40 12 6 1 1 0 80 8 78
2014 CS-04 7 37 33 11 7 4 0 46 19 27
2011 CS 34 40 17 5 3 0 0 74 8 389
2011 CS-01 41 44 12 2 1 0 0 85 3 108
2011 CS-02 39 43 12 5 2 0 0 82 6 126
2011 CS-03 31 37 20 6 5 0 1 69 10 108
2011 CS-04 11 30 38 16 5 0 0 41 22 37
2008 CS 24 39 22 9 5 0 0 64 14 388
2008 CS-01 27 42 22 6 2 0 1 70 8 106
2008 CS-02 32 38 20 7 3 0 0 70 10 144
2008 CS-03 18 42 22 11 6 0 0 60 17 98
2008 CS-04 7 19 37 22 15 0 0 26 37 27

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 13 29 38 16 4 1 1 19 42 199
2019 CS-01 5 19 33 24 14 5 0 40 25 21
2019 CS-02 9 28 39 16 5 2 2 22 38 57
2019 CS-03 16 23 39 20 0 0 2 20 40 61
2019 CS-04 15 41 28 13 3 0 0 15 56 39
2019 CS-05 17 50 33 0 0 0 0 0 67 12
2018 CS 14 30 36 12 6 1 0 18 45 138
2018 CS-01 0 33 33 20 13 0 0 33 33 15
2018 CS-02 11 28 38 15 9 0 0 23 38 47
2018 CS-03 20 34 34 3 6 3 0 9 56 35
2018 CS-04 4 36 40 20 0 0 0 20 40 25
2018 CS-05 46 8 38 8 0 0 0 8 54 13
2017 CS 11 32 39 14 3 0 1 17 44 203
2017 CS-01 6 16 44 19 9 0 6 29 24 32
2017 CS-02 9 28 49 10 3 1 0 13 38 76
2017 CS-03 12 34 34 16 4 0 0 20 46 56
2017 CS-04 18 52 20 10 0 0 0 10 70 29
2014 CS 17 33 39 8 2 0 0 10 51 253
2014 CS-01 24 38 24 12 2 0 0 14 62 42
2014 CS-02 18 37 33 10 1 1 0 11 55 91
2014 CS-03 13 29 49 7 3 0 0 9 42 77
2014 CS-04 19 26 48 4 4 0 0 7 45 27
2011 CS 22 31 34 9 3 1 1 12 53 390
2011 CS-01 18 24 38 17 2 1 1 19 42 108
2011 CS-02 16 38 35 9 2 1 0 11 54 127
2011 CS-03 28 32 31 2 5 0 2 7 61 108
2011 CS-04 35 22 30 14 0 0 0 14 57 37
2008 CS 19 37 29 9 3 1 2 13 57 389
2008 CS-01 12 31 30 11 9 1 6 21 47 105
2008 CS-02 17 38 34 9 1 1 0 10 56 146
2008 CS-03 23 36 27 10 3 1 0 13 60 98
2008 CS-04 37 48 11 4 0 0 0 4 85 27

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 9 22 36 21 8 2 2 31 32 198
2019 CS-01 5 15 20 20 25 10 5 53 24 20
2019 CS-02 10 19 31 24 10 2 3 36 31 58
2019 CS-03 7 22 45 20 5 0 2 25 29 60
2019 CS-04 13 18 38 26 5 0 0 31 31 39
2019 CS-05 17 67 8 8 0 0 0 8 83 12
2018 CS 14 25 34 16 8 2 1 24 41 139
2018 CS-01 20 13 27 27 7 0 7 36 36 15
2018 CS-02 10 25 35 17 10 2 0 28 36 48
2018 CS-03 23 31 26 9 9 3 0 18 56 35
2018 CS-04 8 28 32 20 8 4 0 29 38 25
2018 CS-05 15 15 62 8 0 0 0 8 31 13
2017 CS 12 30 28 17 6 4 2 25 45 204
2017 CS-01 9 19 35 16 12 6 3 30 31 32
2017 CS-02 11 34 27 16 4 7 3 21 49 76
2017 CS-03 16 28 29 16 9 2 0 25 46 56
2017 CS-04 18 25 35 14 4 3 4 18 45 29
2014 CS 20 31 29 12 6 1 1 18 52 254
2014 CS-01 30 23 28 7 9 2 0 17 55 43
2014 CS-02 20 39 27 11 1 1 1 12 60 90
2014 CS-03 13 27 32 16 9 1 1 26 41 78
2014 CS-04 26 26 30 15 4 0 0 18 52 27
2011 CS 27 28 26 12 5 2 1 17 56 390
2011 CS-01 20 21 27 20 6 2 4 27 44 108
2011 CS-02 28 31 24 9 5 4 0 14 61 127
2011 CS-03 32 30 22 9 5 1 1 14 63 108
2011 CS-04 27 30 32 8 3 0 0 11 57 37
2008 CS 27 32 22 10 6 2 1 16 61 389
2008 CS-01 12 30 24 15 13 2 4 30 44 105
2008 CS-02 25 36 24 8 5 1 0 13 63 146
2008 CS-03 39 30 20 8 1 2 0 9 70 98
2008 CS-04 44 30 22 4 0 0 0 4 74 27

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 32 24 8 4 2 2 12 63 199
2019 CS-01 5 29 29 24 5 10 0 32 37 21
2019 CS-02 19 25 30 11 7 4 5 19 48 57
2019 CS-03 33 43 16 5 2 0 2 7 77 61
2019 CS-04 33 33 26 5 3 0 0 8 67 39
2019 CS-05 58 25 17 0 0 0 0 0 83 12
2018 CS 31 27 23 12 5 1 2 17 59 137
2018 CS-01 7 27 20 13 13 7 13 33 42 15
2018 CS-02 22 24 28 17 9 0 0 26 46 46
2018 CS-03 46 6 31 11 3 0 3 15 53 35
2018 CS-04 44 40 8 8 0 0 0 8 84 25
2018 CS-05 31 62 8 0 0 0 0 0 92 13
2017 CS 28 31 23 10 4 1 2 15 62 203
2017 CS-01 16 35 16 13 12 6 3 27 56 32
2017 CS-02 22 31 30 12 1 1 3 14 55 75
2017 CS-03 30 32 23 9 5 0 0 14 62 56
2017 CS-04 56 24 11 6 0 0 4 6 83 29
2014 CS 36 32 21 5 2 2 1 8 70 255
2014 CS-01 37 30 16 5 5 5 2 10 73 43
2014 CS-02 36 32 24 3 1 2 1 5 71 91
2014 CS-03 36 31 19 11 3 0 0 14 67 78
2014 CS-04 45 33 18 0 0 4 0 0 81 27
2011 CS 31 31 26 8 2 1 1 10 64 389
2011 CS-01 25 30 28 11 2 2 3 14 57 108
2011 CS-02 34 33 26 4 1 2 0 5 69 126
2011 CS-03 30 32 25 10 2 0 1 12 63 108
2011 CS-04 43 24 24 5 3 0 0 8 68 37
2008 CS 29 32 22 9 4 2 2 13 64 388
2008 CS-01 24 26 25 10 7 4 5 19 54 105
2008 CS-02 26 36 24 6 4 1 2 11 64 145
2008 CS-03 33 35 19 11 1 1 0 12 68 98
2008 CS-04 44 30 19 4 4 0 0 7 74 27

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 11 17 33 26 12 1 2 38 28 199
2019 CS-01 0 0 19 33 43 5 0 80 0 21
2019 CS-02 0 14 32 35 16 0 4 53 15 57
2019 CS-03 11 18 41 21 7 0 2 28 30 61
2019 CS-04 21 26 31 18 5 0 0 23 46 39
2019 CS-05 42 25 33 0 0 0 0 0 67 12
2018 CS 10 22 36 23 7 1 1 31 33 137
2018 CS-01 7 0 7 60 13 7 7 85 8 15
2018 CS-02 6 15 48 23 8 0 0 31 21 48
2018 CS-03 11 26 37 14 9 3 0 24 38 35
2018 CS-04 9 43 26 22 0 0 0 22 52 23
2018 CS-05 31 23 38 8 0 0 0 8 54 13
2017 CS 13 17 32 28 9 1 2 38 30 202
2017 CS-01 6 9 13 38 28 0 6 70 16 32
2017 CS-02 12 7 40 34 4 1 3 39 20 75
2017 CS-03 7 21 34 27 11 0 0 38 28 56
2017 CS-04 32 28 31 10 0 0 0 10 59 29
2014 CS 10 19 43 19 7 2 0 26 29 254
2014 CS-01 12 10 38 21 19 0 0 40 21 42
2014 CS-02 7 18 45 24 4 1 1 29 25 91
2014 CS-03 9 21 44 16 6 4 0 24 31 78
2014 CS-04 15 33 48 4 0 0 0 4 48 27
2011 CS 11 20 37 22 7 1 2 30 31 390
2011 CS-01 5 14 30 37 10 1 4 50 19 108
2011 CS-02 6 17 47 21 6 1 1 28 24 127
2011 CS-03 15 24 38 13 8 0 2 22 40 108
2011 CS-04 27 30 30 11 3 0 0 14 57 37
2008 CS 12 21 34 22 8 1 2 31 34 388
2008 CS-01 5 14 28 33 13 2 5 49 21 104
2008 CS-02 8 20 40 22 9 1 1 31 28 146
2008 CS-03 20 18 37 18 5 1 0 24 39 98
2008 CS-04 15 52 33 0 0 0 0 0 67 27

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 14 28 30 15 9 2 3 24 44 198
2019 CS-01 5 5 40 25 15 10 0 44 11 20
2019 CS-02 7 25 32 21 12 2 2 35 33 57
2019 CS-03 11 33 31 13 7 0 5 21 47 61
2019 CS-04 21 38 23 10 5 0 3 16 61 39
2019 CS-05 50 33 17 0 0 0 0 0 83 12
2018 CS 21 25 32 14 5 1 1 19 47 139
2018 CS-01 13 7 40 13 20 7 0 36 21 15
2018 CS-02 13 23 44 13 6 0 2 19 36 48
2018 CS-03 29 29 20 17 3 3 0 21 59 35
2018 CS-04 28 36 12 20 0 0 4 21 67 25
2018 CS-05 31 15 54 0 0 0 0 0 46 13
2017 CS 19 25 28 16 7 1 3 24 46 202
2017 CS-01 13 22 25 13 18 3 6 34 38 32
2017 CS-02 15 22 35 23 2 3 1 26 38 75
2017 CS-03 14 31 30 14 9 0 2 24 46 56
2017 CS-04 40 28 11 11 0 0 10 12 76 28
2014 CS 22 28 29 13 5 1 2 19 51 253
2014 CS-01 38 19 26 5 10 0 2 15 59 42
2014 CS-02 14 27 34 18 4 1 1 23 43 91
2014 CS-03 22 25 29 15 5 1 3 21 49 77
2014 CS-04 19 48 22 11 0 0 0 11 67 27
2011 CS 23 28 30 12 5 1 2 18 52 390
2011 CS-01 18 25 33 18 2 2 3 20 45 108
2011 CS-02 23 26 32 12 6 0 1 18 49 127
2011 CS-03 26 30 27 11 5 0 2 16 57 108
2011 CS-04 32 30 24 5 8 0 0 14 62 37
2008 CS 19 30 28 15 5 1 2 21 50 390
2008 CS-01 15 25 25 19 10 2 4 31 42 105
2008 CS-02 18 27 31 15 5 1 3 20 47 147
2008 CS-03 23 35 28 12 1 1 0 13 59 98
2008 CS-04 26 37 30 7 0 0 0 7 63 27

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 11 20 31 27 9 1 2 36 32 198
2019 CS-01 0 10 19 38 29 5 0 70 10 21
2019 CS-02 11 16 29 30 11 2 2 43 28 56
2019 CS-03 13 20 38 20 7 0 3 27 34 61
2019 CS-04 10 23 33 31 3 0 0 33 33 39
2019 CS-05 25 42 25 8 0 0 0 8 67 12
2018 CS 14 28 29 15 6 4 4 23 45 138
2018 CS-01 20 20 7 20 7 20 7 36 55 15
2018 CS-02 13 17 38 15 9 2 6 26 33 47
2018 CS-03 11 37 26 14 6 3 3 21 52 35
2018 CS-04 12 36 16 24 4 4 4 30 52 25
2018 CS-05 23 23 54 0 0 0 0 0 46 13
2017 CS 15 18 31 19 9 2 6 30 35 203
2017 CS-01 13 9 25 16 25 3 9 46 25 32
2017 CS-02 12 20 33 19 6 3 8 28 35 76
2017 CS-03 17 20 28 27 7 0 2 35 37 55
2017 CS-04 21 14 39 14 0 6 6 16 40 29
2014 CS 9 15 32 27 11 4 3 40 25 254
2014 CS-01 7 14 29 14 19 10 7 40 26 42
2014 CS-02 9 18 30 27 10 4 2 40 28 91
2014 CS-03 10 13 32 32 8 3 3 42 24 78
2014 CS-04 11 19 33 26 11 0 0 37 30 27
2011 CS 17 21 31 19 9 1 3 29 40 390
2011 CS-01 18 15 32 18 11 3 4 31 35 108
2011 CS-02 15 24 26 21 10 2 2 33 41 127
2011 CS-03 19 20 32 19 5 0 4 25 41 108
2011 CS-04 19 27 35 14 5 0 0 19 46 37
2008 CS 17 28 26 15 6 4 4 23 48 389
2008 CS-01 14 22 19 21 10 7 7 36 42 105
2008 CS-02 12 29 29 14 7 3 5 23 45 146
2008 CS-03 24 31 29 11 2 2 1 14 57 98
2008 CS-04 26 41 26 7 0 0 0 7 67 27

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 22 28 28 15 3 2 3 19 52 198
2019 CS-01 5 14 29 38 10 5 0 50 20 21
2019 CS-02 11 28 30 19 5 2 5 26 42 57
2019 CS-03 32 25 28 10 2 0 3 12 59 60
2019 CS-04 31 23 41 5 0 0 0 5 54 39
2019 CS-05 25 67 0 8 0 0 0 8 92 12
2018 CS 27 24 32 10 4 2 2 14 53 139
2018 CS-01 7 13 27 27 7 13 7 42 25 15
2018 CS-02 19 19 42 13 4 2 2 17 39 48
2018 CS-03 40 20 26 11 3 0 0 14 60 35
2018 CS-04 24 40 28 0 4 0 4 4 67 25
2018 CS-05 46 38 15 0 0 0 0 0 85 13
2017 CS 22 29 28 12 5 1 2 18 53 203
2017 CS-01 13 19 25 9 18 6 9 33 37 32
2017 CS-02 16 40 27 12 3 1 1 15 57 75
2017 CS-03 27 18 34 18 4 0 0 21 44 56
2017 CS-04 42 24 28 6 0 0 0 6 66 29
2014 CS 33 26 30 6 3 2 0 10 60 255
2014 CS-01 30 26 26 7 7 5 0 15 59 43
2014 CS-02 35 21 35 6 2 1 0 8 57 91
2014 CS-03 32 28 25 9 4 1 0 13 61 78
2014 CS-04 37 26 33 4 0 0 0 4 63 27

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 3 14 35 30 15 2 2 46 17 199
2019 CS-01 0 10 38 10 38 5 0 50 10 21
2019 CS-02 0 11 42 25 16 4 4 43 11 57
2019 CS-03 5 15 31 36 10 0 3 47 20 61
2019 CS-04 5 21 31 33 10 0 0 44 26 39
2019 CS-05 0 8 42 33 17 0 0 50 8 12
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 62 22 8 5 4 1 0 83 9 200
2019 CS-01 52 33 14 0 0 0 0 86 0 21
2019 CS-02 67 21 3 3 3 2 0 89 7 58
2019 CS-03 51 25 10 8 7 0 0 75 15 61
2019 CS-04 72 13 8 3 5 0 0 85 8 39
2019 CS-05 75 25 0 0 0 0 0 100 0 12
2017 CS 68 15 6 6 4 0 1 84 10 204
2017 CS-01 69 15 6 6 0 0 3 87 7 32
2017 CS-02 69 14 4 6 5 0 1 84 12 76
2017 CS-03 70 13 5 5 5 0 2 84 11 56
2017 CS-04 65 18 11 3 4 0 0 83 6 29
2014 CS 65 17 6 4 4 0 4 86 7 256
2014 CS-01 52 18 14 2 7 0 7 76 10 44
2014 CS-02 61 19 4 6 4 1 6 85 11 91
2014 CS-03 73 13 6 4 3 0 1 87 7 78
2014 CS-04 81 19 0 0 0 0 0 100 0 27
2011 CS 66 13 9 6 3 1 3 82 9 390
2011 CS-01 67 11 10 6 3 0 4 81 9 108
2011 CS-02 65 13 9 6 4 1 2 80 11 127
2011 CS-03 61 19 6 7 2 1 4 83 10 108
2011 CS-04 84 5 11 0 0 0 0 89 0 37
2008 CS 62 14 6 7 6 1 4 80 14 390
2008 CS-01 63 15 3 6 7 1 6 84 13 106
2008 CS-02 64 15 8 4 7 0 3 81 11 146
2008 CS-03 61 11 5 10 7 1 4 76 18 98
2008 CS-04 56 15 11 15 0 4 0 73 15 27

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 30 15 5 3 5 6 75 8 200
2019 CS-01 38 29 14 5 10 0 5 70 15 21
2019 CS-02 38 38 12 2 2 7 2 83 4 58
2019 CS-03 34 30 16 5 2 5 8 74 8 61
2019 CS-04 44 21 21 5 0 3 8 71 6 39
2019 CS-05 17 50 8 25 0 0 0 67 25 12
2018 CS 29 36 18 7 3 4 4 70 10 138
2018 CS-01 40 33 20 0 0 0 7 79 0 15
2018 CS-02 23 30 19 13 6 9 0 58 21 47
2018 CS-03 34 37 11 6 3 3 6 78 9 35
2018 CS-04 24 40 28 0 0 0 8 70 0 25
2018 CS-05 38 46 15 0 0 0 0 85 0 13
2017 CS 30 32 17 9 7 3 2 65 17 203
2017 CS-01 21 28 28 9 6 3 3 53 17 32
2017 CS-02 23 37 17 9 7 5 3 64 17 76
2017 CS-03 41 31 12 5 7 2 1 74 13 56
2017 CS-04 26 28 15 22 7 3 0 55 30 28
2014 CS 32 32 12 7 7 5 5 71 16 256
2014 CS-01 27 23 16 16 11 5 2 54 29 44
2014 CS-02 30 38 9 4 11 0 8 74 17 91
2014 CS-03 41 27 14 5 4 6 3 75 10 78
2014 CS-04 33 37 15 4 0 11 0 79 4 27

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 58 25 7 7 3 1 0 83 10 199
2019 CS-01 52 19 10 14 5 0 0 71 19 21
2019 CS-02 60 24 7 7 0 2 0 86 7 58
2019 CS-03 53 30 8 5 3 0 0 83 8 60
2019 CS-04 67 21 8 5 0 0 0 87 5 39
2019 CS-05 42 42 0 8 8 0 0 83 17 12
2018 CS 50 28 4 8 9 1 0 79 17 138
2018 CS-01 60 27 7 0 7 0 0 87 7 15
2018 CS-02 36 30 9 9 15 2 0 67 24 47
2018 CS-03 49 31 3 11 6 0 0 80 17 35
2018 CS-04 76 16 0 8 0 0 0 92 8 25
2018 CS-05 46 38 0 8 8 0 0 85 15 13
2017 CS 46 30 8 7 7 1 0 77 15 204
2017 CS-01 34 32 13 13 6 3 0 67 20 32
2017 CS-02 38 34 13 8 5 1 0 73 13 76
2017 CS-03 55 29 0 5 11 0 0 84 16 56
2017 CS-04 55 20 11 7 7 0 0 75 14 29
2014 CS 49 28 9 8 6 0 0 78 14 256
2014 CS-01 36 30 14 11 9 0 0 66 20 44
2014 CS-02 40 32 10 9 9 1 0 72 18 91
2014 CS-03 63 24 5 5 3 0 0 87 8 78
2014 CS-04 70 22 0 7 0 0 0 93 7 27

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 29 4 4 3 0 0 90 6 200
2019 CS-01 57 29 14 0 0 0 0 86 0 21
2019 CS-02 67 28 2 2 2 0 0 95 3 58
2019 CS-03 52 39 3 3 2 0 0 92 5 61
2019 CS-04 69 21 3 5 3 0 0 90 8 39
2019 CS-05 50 25 8 8 8 0 0 75 17 12
2018 CS 54 35 6 3 2 0 0 89 5 138
2018 CS-01 60 40 0 0 0 0 0 100 0 15
2018 CS-02 45 43 4 4 4 0 0 87 9 47
2018 CS-03 63 20 14 3 0 0 0 83 3 35
2018 CS-04 64 36 0 0 0 0 0 100 0 25
2018 CS-05 46 38 8 0 8 0 0 85 8 13
2017 CS 49 39 5 4 2 0 0 88 7 204
2017 CS-01 46 38 6 6 3 0 0 84 9 32
2017 CS-02 44 44 8 3 1 0 0 88 4 76
2017 CS-03 59 32 4 4 2 0 0 91 5 56
2017 CS-04 48 38 4 7 4 0 0 86 11 29
2014 CS 44 42 5 6 2 0 0 86 8 255
2014 CS-01 42 40 12 7 0 0 0 81 7 43
2014 CS-02 37 49 3 8 2 0 0 87 10 91
2014 CS-03 49 40 5 4 3 0 0 88 6 78
2014 CS-04 56 33 7 0 4 0 0 89 4 27

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 48 38 10 3 1 2 1 87 3 200
2019 CS-01 38 43 14 5 0 0 0 81 5 21
2019 CS-02 55 31 7 3 0 2 2 89 4 58
2019 CS-03 36 49 8 2 2 3 0 88 3 61
2019 CS-04 59 33 8 0 0 0 0 92 0 39
2019 CS-05 42 33 17 8 0 0 0 75 8 12
2018 CS 49 34 10 4 2 1 0 84 6 138
2018 CS-01 67 27 0 7 0 0 0 93 7 15
2018 CS-02 34 45 13 4 2 2 0 80 7 47
2018 CS-03 49 31 11 3 3 3 0 82 6 35
2018 CS-04 56 28 16 0 0 0 0 84 0 25
2018 CS-05 69 23 0 0 8 0 0 92 8 13
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 54 27 13 2 1 1 3 84 2 198
2019 CS-01 43 24 14 5 5 5 5 74 11 21
2019 CS-02 50 26 17 2 0 0 5 80 2 58
2019 CS-03 48 36 15 0 0 0 2 85 0 61
2019 CS-04 74 21 3 0 0 0 3 97 0 38
2019 CS-05 58 17 8 8 0 8 0 82 9 12

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 48 33 11 5 2 1 1 82 7 199
2019 CS-01 52 29 14 0 0 0 5 85 0 21
2019 CS-02 50 31 12 5 0 0 2 82 5 58
2019 CS-03 43 32 17 5 3 0 0 75 8 60
2019 CS-04 49 44 3 5 0 0 0 92 5 39
2019 CS-05 33 33 8 8 8 8 0 73 18 12
2018 CS 42 31 14 9 3 0 1 74 12 138
2018 CS-01 57 14 7 7 7 0 7 77 15 14
2018 CS-02 38 33 17 10 0 0 2 72 11 48
2018 CS-03 31 43 14 6 6 0 0 74 11 35
2018 CS-04 48 24 16 12 0 0 0 72 12 25
2018 CS-05 69 23 0 0 8 0 0 92 8 13
2017 CS 38 34 14 9 5 1 0 72 14 204
2017 CS-01 30 32 22 13 3 0 0 62 16 32
2017 CS-02 35 41 13 5 5 0 0 76 11 76
2017 CS-03 45 28 11 7 7 2 0 75 15 56
2017 CS-04 35 27 14 18 4 3 0 64 22 29
2014 CS 42 30 11 8 6 2 0 74 15 256
2014 CS-01 36 27 18 9 9 0 0 64 18 44
2014 CS-02 32 42 12 7 6 2 0 75 12 91
2014 CS-03 52 21 8 10 6 3 0 75 17 78
2014 CS-04 52 30 7 7 4 0 0 81 11 27
2011 CS 32 35 14 12 7 0 0 66 20 389
2011 CS-01 35 31 20 10 4 0 0 66 14 106
2011 CS-02 29 34 13 14 10 0 0 63 24 128
2011 CS-03 33 32 12 14 8 0 0 66 22 108
2011 CS-04 32 51 5 5 5 0 0 84 11 37
2008 CS 25 35 17 10 10 1 1 61 21 391
2008 CS-01 33 30 14 8 12 1 2 65 20 106
2008 CS-02 19 37 18 13 12 1 1 57 25 147
2008 CS-03 24 35 20 10 8 0 2 60 19 98
2008 CS-04 30 41 15 11 4 0 0 70 15 27

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 57 24 11 4 2 3 2 84 5 200
2019 CS-01 57 19 10 5 0 5 5 84 5 21
2019 CS-02 60 26 7 3 2 0 2 88 5 58
2019 CS-03 56 21 15 5 2 0 2 78 7 61
2019 CS-04 54 26 13 3 0 5 0 84 3 39
2019 CS-05 42 25 8 0 8 17 0 80 10 12
2018 CS 49 29 9 6 4 1 1 80 10 138
2018 CS-01 71 7 7 7 7 0 0 79 14 14
2018 CS-02 40 35 10 4 6 2 2 78 11 48
2018 CS-03 49 23 11 11 3 3 0 74 15 35
2018 CS-04 48 40 12 0 0 0 0 88 0 25
2018 CS-05 77 15 0 0 8 0 0 92 8 13
2017 CS 43 31 13 7 4 1 1 75 11 204
2017 CS-01 46 32 6 16 0 0 0 78 16 32
2017 CS-02 37 39 11 3 8 1 1 78 11 76
2017 CS-03 48 22 14 9 4 2 2 72 13 56
2017 CS-04 41 24 28 7 0 0 0 65 7 29
2014 CS 46 30 10 4 6 3 0 79 11 256
2014 CS-01 39 27 11 7 11 2 2 69 19 44
2014 CS-02 39 41 7 6 7 2 0 81 12 91
2014 CS-03 52 22 13 1 6 5 0 78 8 78
2014 CS-04 59 22 11 4 0 4 0 85 4 27
2011 CS 39 30 15 8 7 1 0 70 15 391
2011 CS-01 44 22 19 6 6 1 0 67 13 108
2011 CS-02 30 37 13 8 10 2 0 68 18 128
2011 CS-03 43 29 16 8 4 1 0 72 12 108
2011 CS-04 49 38 3 8 3 0 0 86 11 37
2008 CS 34 31 16 9 6 3 1 68 15 390
2008 CS-01 40 26 11 8 8 5 1 70 18 106
2008 CS-02 32 32 18 10 5 3 0 65 15 146
2008 CS-03 30 34 20 6 4 3 3 67 11 98
2008 CS-04 48 26 7 15 0 4 0 77 15 27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 29 10 5 2 1 1 83 7 199
2019 CS-01 52 33 10 0 0 0 5 90 0 21
2019 CS-02 55 22 16 5 0 0 2 79 5 58
2019 CS-03 50 32 10 3 5 0 0 82 8 60
2019 CS-04 54 33 8 5 0 0 0 87 5 39
2019 CS-05 42 33 0 8 8 8 0 82 18 12
2018 CS 40 34 12 8 4 2 1 76 12 138
2018 CS-01 64 14 7 14 0 0 0 79 14 14
2018 CS-02 40 27 13 8 6 4 2 71 16 48
2018 CS-03 31 31 17 14 3 3 0 65 18 35
2018 CS-04 32 56 12 0 0 0 0 88 0 25
2018 CS-05 62 31 0 0 8 0 0 92 8 13
2017 CS 38 33 12 8 6 0 1 73 15 203
2017 CS-01 34 28 19 13 3 0 3 64 16 32
2017 CS-02 34 42 7 8 7 0 3 78 15 76
2017 CS-03 41 32 13 7 5 2 0 74 13 56
2017 CS-04 43 21 18 7 11 0 0 64 18 28
2014 CS 43 31 12 8 7 0 0 74 14 256
2014 CS-01 43 34 11 5 7 0 0 77 11 44
2014 CS-02 36 34 14 8 8 0 0 70 15 91
2014 CS-03 51 21 13 8 8 0 0 72 15 78
2014 CS-04 48 33 7 7 4 0 0 81 11 27
2011 CS 37 33 12 11 6 0 0 70 17 388
2011 CS-01 41 30 13 11 5 0 1 71 16 108
2011 CS-02 29 38 13 12 7 1 0 68 19 126
2011 CS-03 41 29 11 12 7 0 0 69 19 108
2011 CS-04 49 35 11 3 3 0 0 84 5 37
2008 CS 31 34 19 8 7 1 0 65 16 390
2008 CS-01 45 21 14 8 10 2 0 67 18 106
2008 CS-02 22 39 23 10 5 0 0 62 15 147
2008 CS-03 29 35 22 7 6 1 0 65 14 97
2008 CS-04 37 33 15 7 7 0 0 70 15 27

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 80 11 4 2 1 1 2 93 3 200
2019 CS-01 81 10 5 0 0 0 5 95 0 21
2019 CS-02 79 14 0 2 0 2 3 98 2 58
2019 CS-03 80 8 8 2 2 0 0 89 3 61
2019 CS-04 79 10 3 5 3 0 0 90 8 39
2019 CS-05 75 17 0 0 0 8 0 100 0 12
2017 CS 76 15 4 2 1 0 0 92 4 204
2017 CS-01 78 16 3 3 0 0 0 94 3 32
2017 CS-02 78 16 3 1 1 1 0 95 3 76
2017 CS-03 77 7 10 4 2 0 0 84 5 56
2017 CS-04 68 28 0 0 4 0 0 96 4 29
2014 CS 74 15 4 2 2 0 3 92 4 255
2014 CS-01 75 16 0 2 5 0 2 93 7 44
2014 CS-02 68 17 4 1 3 0 6 91 5 91
2014 CS-03 75 14 5 3 1 0 1 91 4 77
2014 CS-04 81 11 4 4 0 0 0 93 4 27
2011 CS 73 13 6 3 3 1 2 88 6 391
2011 CS-01 73 13 7 1 3 0 3 89 4 108
2011 CS-02 73 9 5 3 5 2 3 86 9 128
2011 CS-03 68 19 6 5 1 1 1 88 6 108
2011 CS-04 84 11 5 0 0 0 0 95 0 37
2008 CS 72 9 5 4 6 1 3 85 10 391
2008 CS-01 68 8 5 4 8 1 8 82 12 106
2008 CS-02 73 9 5 4 6 0 2 84 10 147
2008 CS-03 74 10 4 3 4 2 2 88 7 98
2008 CS-04 70 15 7 4 0 4 0 88 4 27

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 21 6 4 1 1 1 90 4 200
2019 CS-01 62 19 5 14 0 0 0 81 14 21
2019 CS-02 71 19 9 2 0 0 0 90 2 58
2019 CS-03 70 23 5 0 0 0 2 95 0 61
2019 CS-04 72 15 5 3 3 3 0 89 5 39
2019 CS-05 33 33 8 17 0 8 0 73 18 12
2017 CS 55 27 5 4 4 2 2 86 8 203
2017 CS-01 53 22 0 13 3 0 9 83 17 32
2017 CS-02 52 24 9 3 9 3 0 78 12 75
2017 CS-03 55 29 5 4 0 3 4 90 4 56
2017 CS-04 62 35 0 0 0 3 0 100 0 29
2014 CS 52 28 5 5 5 4 2 84 10 256
2014 CS-01 41 27 9 7 11 2 2 71 19 44
2014 CS-02 47 31 6 6 3 6 2 84 10 91
2014 CS-03 54 28 4 4 4 4 3 88 8 78
2014 CS-04 74 19 7 0 0 0 0 93 0 27
2011 CS 39 28 10 8 12 1 2 69 20 391
2011 CS-01 38 27 12 11 9 1 2 67 21 108
2011 CS-02 32 27 14 6 19 1 1 60 25 128
2011 CS-03 46 28 6 8 9 1 2 76 18 108
2011 CS-04 51 30 3 3 8 3 3 86 11 37

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 20 7 1 2 2 1 90 3 199
2019 CS-01 67 10 14 0 5 0 5 80 5 21
2019 CS-02 71 19 7 2 0 0 2 91 2 58
2019 CS-03 72 23 2 0 2 2 0 97 2 61
2019 CS-04 64 23 10 0 0 3 0 89 0 39
2019 CS-05 42 25 17 0 8 8 0 73 9 12
2018 CS 56 22 12 5 4 1 1 79 9 138
2018 CS-01 57 29 0 14 0 0 0 86 14 14
2018 CS-02 48 23 15 6 8 0 0 71 15 48
2018 CS-03 57 20 17 3 0 0 3 79 3 35
2018 CS-04 68 12 16 4 0 0 0 80 4 25
2018 CS-05 69 15 0 0 8 8 0 92 8 13
2017 CS 55 26 13 1 3 1 0 82 5 204
2017 CS-01 49 16 32 3 0 0 0 65 3 32
2017 CS-02 51 32 11 0 7 0 0 83 7 76
2017 CS-03 61 18 14 2 4 2 0 80 6 56
2017 CS-04 55 39 0 4 0 3 0 96 4 29

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 61 25 7 3 3 1 1 87 6 200
2019 CS-01 57 24 5 0 10 0 5 85 10 21
2019 CS-02 62 26 7 3 0 0 2 89 4 58
2019 CS-03 62 26 5 5 2 0 0 89 7 61
2019 CS-04 64 23 13 0 0 0 0 87 0 39
2019 CS-05 33 33 8 8 8 8 0 73 18 12
2018 CS 51 22 14 7 4 1 1 74 12 138
2018 CS-01 64 14 7 7 7 0 0 79 14 14
2018 CS-02 46 23 19 6 4 0 2 70 11 48
2018 CS-03 43 23 14 11 6 3 0 68 18 35
2018 CS-04 60 20 12 8 0 0 0 80 8 25
2018 CS-05 69 23 0 0 8 0 0 92 8 13
2017 CS 51 27 9 7 5 1 0 78 12 202
2017 CS-01 49 16 25 9 0 0 0 65 9 32
2017 CS-02 46 34 5 5 9 0 0 80 15 75
2017 CS-03 57 20 9 9 4 2 0 78 13 56
2017 CS-04 52 31 7 4 4 3 0 86 7 29
2014 CS 51 27 8 7 7 0 0 78 14 256
2014 CS-01 43 30 7 14 7 0 0 73 20 44
2014 CS-02 46 30 11 4 9 0 0 76 13 91
2014 CS-03 54 26 5 8 6 1 0 80 14 78
2014 CS-04 67 22 0 7 4 0 0 89 11 27

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 35 45 8 7 1 1 1 83 9 71
2019 CS-03 21 55 10 3 3 3 3 81 7 29
2019 CS-04 44 41 0 15 0 0 0 85 15 27
2019 CS-05 50 42 8 0 0 0 0 92 0 12
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 25 36 19 8 4 9 0 67 13 200
2019 CS-01 38 19 14 5 0 24 0 75 6 21
2019 CS-02 31 24 22 7 2 14 0 64 10 58
2019 CS-03 18 46 21 5 3 7 0 68 9 61
2019 CS-04 26 38 18 10 5 3 0 66 16 39
2019 CS-05 17 42 8 8 25 0 0 58 33 12
2018 CS 24 33 19 11 3 11 0 63 15 138
2018 CS-01 47 13 13 7 7 13 0 69 15 15
2018 CS-02 17 38 23 11 2 9 0 60 14 47
2018 CS-03 20 37 23 9 0 11 0 65 10 35
2018 CS-04 32 24 12 16 0 16 0 67 19 25
2018 CS-05 23 38 8 8 15 8 0 67 25 13
2017 CS 21 36 20 9 5 9 0 63 16 204
2017 CS-01 27 28 22 3 3 16 0 66 8 32
2017 CS-02 13 37 24 9 5 11 0 57 16 76
2017 CS-03 21 43 14 11 7 4 0 67 19 56
2017 CS-04 28 35 18 11 4 6 0 66 15 29
2014 CS 22 31 21 11 5 11 0 59 17 255
2014 CS-01 23 33 14 16 5 9 0 62 23 43
2014 CS-02 13 28 22 14 7 15 1 49 25 91
2014 CS-03 25 30 26 6 4 9 0 60 11 78
2014 CS-04 30 37 22 4 4 4 0 69 8 27
2011 CS 13 25 22 13 19 8 0 41 35 390
2011 CS-01 18 24 20 13 16 9 0 46 32 108
2011 CS-02 9 17 30 14 23 7 0 28 40 127
2011 CS-03 14 30 18 10 17 11 1 49 31 108
2011 CS-04 11 43 11 14 22 0 0 54 35 37

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 20 35 25 10 8 4 0 57 18 199
2019 CS-01 29 33 14 5 5 14 0 72 11 21
2019 CS-02 22 31 28 10 3 5 0 56 15 58
2019 CS-03 13 43 27 5 10 2 0 58 15 60
2019 CS-04 26 23 31 15 5 0 0 49 21 39
2019 CS-05 17 33 17 8 25 0 0 50 33 12
2018 CS 20 27 27 16 8 2 0 49 24 139
2018 CS-01 60 7 13 13 7 0 0 67 20 15
2018 CS-02 19 29 25 13 8 6 0 51 22 48
2018 CS-03 11 23 43 14 9 0 0 34 23 35
2018 CS-04 12 40 24 20 4 0 0 52 24 25
2018 CS-05 23 23 15 31 8 0 0 46 38 13
2017 CS 16 31 21 18 10 4 0 49 30 203
2017 CS-01 19 19 38 6 9 9 0 41 17 32
2017 CS-02 11 33 21 17 12 6 0 47 31 76
2017 CS-03 22 38 13 18 9 0 0 60 28 55
2017 CS-04 14 20 21 28 11 6 0 37 41 29
2014 CS 15 35 19 14 15 3 0 51 30 255
2014 CS-01 12 23 33 7 23 2 0 36 31 43
2014 CS-02 10 28 20 22 18 3 0 39 41 91
2014 CS-03 18 40 15 14 10 3 0 59 25 78
2014 CS-04 26 48 11 7 7 0 0 74 15 27
2011 CS 7 22 20 19 29 2 0 30 49 391
2011 CS-01 11 21 24 16 25 3 0 33 42 108
2011 CS-02 4 19 22 19 34 3 0 23 54 128
2011 CS-03 7 25 18 20 28 2 0 33 49 108
2011 CS-04 8 22 14 24 32 0 0 30 57 37
2008 CS 16 24 21 18 18 3 0 41 37 391
2008 CS-01 25 22 20 10 18 5 0 50 30 106
2008 CS-02 9 27 25 18 17 3 1 38 36 147
2008 CS-03 11 18 21 23 22 3 0 31 47 98
2008 CS-04 26 30 7 30 7 0 0 56 37 27

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 16 29 23 14 10 9 0 49 26 200
2019 CS-01 19 24 19 5 5 29 0 60 13 21
2019 CS-02 21 31 19 10 5 14 0 60 18 58
2019 CS-03 8 36 33 8 11 3 0 46 20 61
2019 CS-04 21 21 21 28 8 3 0 42 37 39
2019 CS-05 8 17 17 33 25 0 0 25 58 12
2018 CS 14 27 28 17 9 4 0 43 27 137
2018 CS-01 47 13 20 0 20 0 0 60 20 15
2018 CS-02 15 27 33 13 4 8 0 45 18 48
2018 CS-03 6 29 29 21 15 0 0 35 35 34
2018 CS-04 13 21 25 33 4 4 0 35 39 24
2018 CS-05 0 38 31 8 15 8 0 42 25 13
2017 CS 11 29 21 23 11 5 0 42 36 203
2017 CS-01 22 16 33 13 7 9 0 43 22 31
2017 CS-02 5 36 19 17 14 9 0 45 34 76
2017 CS-03 14 29 22 21 14 0 0 43 35 56
2017 CS-04 11 13 17 49 7 3 0 25 58 29
2014 CS 10 27 19 25 15 4 0 38 42 255
2014 CS-01 7 19 21 26 21 5 2 28 50 43
2014 CS-02 7 22 20 30 18 4 0 30 49 91
2014 CS-03 15 28 21 19 13 4 0 45 33 78
2014 CS-04 7 44 15 30 4 0 0 52 33 27
2011 CS 5 18 20 26 24 7 0 25 53 391
2011 CS-01 10 21 20 21 18 9 0 35 43 108
2011 CS-02 2 17 20 27 25 9 0 21 57 128
2011 CS-03 5 17 20 26 29 4 0 22 57 108
2011 CS-04 5 22 16 32 22 3 0 28 56 37
2008 CS 7 25 19 26 18 4 1 34 46 390
2008 CS-01 12 26 19 16 18 8 1 42 38 105
2008 CS-02 5 27 22 26 17 3 1 33 45 147
2008 CS-03 4 21 17 32 22 3 0 26 56 98
2008 CS-04 11 26 15 37 11 0 0 37 48 27

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 17 34 19 20 8 3 0 52 28 200
2019 CS-01 29 33 5 24 0 10 0 68 26 21
2019 CS-02 19 40 17 17 2 5 0 62 20 58
2019 CS-03 10 33 30 15 11 2 0 43 27 61
2019 CS-04 21 28 13 31 8 0 0 49 38 39
2019 CS-05 8 17 25 25 25 0 0 25 50 12
2018 CS 13 33 17 21 12 4 0 48 34 139
2018 CS-01 47 13 13 13 13 0 0 60 27 15
2018 CS-02 10 38 21 15 6 10 0 53 23 48
2018 CS-03 11 29 17 17 23 3 0 41 41 35
2018 CS-04 8 28 12 44 8 0 0 36 52 25
2018 CS-05 0 54 23 15 8 0 0 54 23 13
2017 CS 17 27 19 19 15 3 0 45 35 204
2017 CS-01 15 31 16 28 9 0 0 46 38 32
2017 CS-02 16 24 25 13 16 6 0 42 31 76
2017 CS-03 19 32 16 18 14 0 0 52 32 56
2017 CS-04 14 14 13 31 25 3 0 29 57 29
2014 CS 12 28 19 20 18 3 0 41 39 255
2014 CS-01 14 23 16 14 26 5 2 40 43 43
2014 CS-02 8 28 15 25 20 4 0 37 47 91
2014 CS-03 13 30 23 21 13 1 0 43 34 78
2014 CS-04 15 30 22 19 15 0 0 44 33 27
2011 CS 8 21 19 26 24 2 0 30 51 388
2011 CS-01 15 19 21 22 19 4 0 35 43 108
2011 CS-02 2 18 19 30 28 2 0 21 60 127
2011 CS-03 10 21 19 24 24 2 0 31 50 107
2011 CS-04 6 33 11 25 25 0 0 39 50 36
2008 CS 11 24 19 26 17 2 0 36 44 391
2008 CS-01 25 22 20 17 12 4 0 49 30 106
2008 CS-02 6 26 24 29 14 1 0 32 43 147
2008 CS-03 4 22 16 31 26 1 0 27 57 98
2008 CS-04 7 33 7 33 15 4 0 42 50 27

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 51 26 14 3 0 6 1 82 3 199
2019 CS-01 48 14 19 5 0 5 10 72 6 21
2019 CS-02 53 26 10 0 0 10 0 88 0 58
2019 CS-03 42 35 17 2 0 5 0 81 2 60
2019 CS-04 64 13 13 8 0 3 0 79 8 39
2019 CS-05 58 25 17 0 0 0 0 83 0 12
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 25 41 20 9 3 2 0 68 12 198
2019 CS-01 38 38 19 0 0 5 0 80 0 21
2019 CS-02 32 40 19 5 4 0 0 72 9 57
2019 CS-03 15 43 25 12 3 2 0 59 15 60
2019 CS-04 31 41 15 13 0 0 0 72 13 39
2019 CS-05 17 42 17 25 0 0 0 58 25 12
2018 CS 29 33 25 7 4 4 0 64 11 138
2018 CS-01 40 13 13 13 13 7 0 57 29 15
2018 CS-02 23 40 23 4 2 6 0 68 7 47
2018 CS-03 29 29 34 3 3 3 0 59 6 35
2018 CS-04 28 36 20 12 4 0 0 64 16 25
2018 CS-05 38 31 31 0 0 0 0 69 0 13
2017 CS 22 39 20 11 5 2 0 62 17 203
2017 CS-01 22 32 25 9 3 8 0 59 14 32
2017 CS-02 25 35 24 7 7 3 0 61 14 75
2017 CS-03 23 43 16 14 4 0 0 66 18 56
2017 CS-04 13 42 17 21 7 0 0 55 28 29
2014 CS 19 37 23 12 5 4 0 58 18 256
2014 CS-01 25 25 20 16 7 5 2 54 24 44
2014 CS-02 11 39 23 12 9 6 0 53 22 91
2014 CS-03 23 40 24 9 1 3 0 64 11 78
2014 CS-04 18 41 19 22 0 0 0 59 22 27
2011 CS 13 34 21 16 14 2 0 49 30 390
2011 CS-01 14 35 18 16 16 2 0 50 32 108
2011 CS-02 8 35 24 18 13 2 0 43 32 127
2011 CS-03 16 32 22 15 13 2 0 49 28 108
2011 CS-04 19 32 19 16 11 3 0 53 28 37

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 13 32 24 22 8 4 0 46 30 200
2019 CS-01 19 24 24 10 5 19 0 53 18 21
2019 CS-02 21 36 24 10 7 2 0 58 18 58
2019 CS-03 7 38 23 23 8 2 0 45 32 61
2019 CS-04 10 23 21 36 8 3 0 34 45 39
2019 CS-05 0 17 42 33 8 0 0 17 42 12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 30 43 18 7 1 3 0 74