2019 Public Service Employee Survey Results for Health Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - BI

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 40 46 4 8 2 0 0 87 9 797
2019 BI-02 48 40 5 6 1 0 0 88 7 84
2019 BI-03 50 40 3 7 1 0 0 90 8 229
2019 BI-04 35 50 6 8 1 0 0 85 9 352
2019 BI-05 32 52 1 12 3 0 0 84 15 101
2017 BI 29 53 5 10 3 0 0 82 13 704
2017 BI-02 38 45 7 7 2 0 0 83 10 42
2017 BI-03 33 48 7 10 2 0 0 81 12 239
2017 BI-04 27 55 4 11 3 0 0 82 14 334
2017 BI-05 20 62 2 9 7 0 0 82 16 81
2014 BI 24 52 7 14 3 0 0 76 17 790
2014 BI-02 35 47 6 11 0 0 0 82 11 60
2014 BI-03 27 51 5 12 5 0 0 78 16 283
2014 BI-04 21 54 8 15 2 0 0 75 17 357
2014 BI-05 23 49 7 18 4 0 0 72 21 84
2011 BI 30 54 4 9 2 0 0 85 11 764
2011 BI-02 34 56 3 5 2 0 0 90 6 62
2011 BI-03 34 51 5 7 3 0 0 85 10 308
2011 BI-04 26 57 4 11 2 0 0 83 13 307
2011 BI-05 30 56 1 9 3 0 0 86 13 86
2008 BI 37 49 3 8 3 0 0 86 12 637
2008 BI-02 44 44 1 7 1 1 0 90 8 72
2008 BI-03 43 42 3 10 2 0 0 86 12 260
2008 BI-04 28 57 3 8 4 0 0 85 13 224
2008 BI-05 28 54 4 7 7 0 0 82 14 71

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 67 16 5 6 4 0 2 85 10 797
2019 BI-02 69 13 4 8 4 0 2 84 12 83
2019 BI-03 70 14 4 6 4 0 1 85 10 229
2019 BI-04 63 17 7 5 4 1 2 83 10 353
2019 BI-05 71 17 2 5 5 0 0 88 10 101
2017 BI 69 15 5 5 5 0 1 84 10 701
2017 BI-02 78 12 5 0 5 0 0 90 5 41
2017 BI-03 68 13 6 7 5 0 1 83 11 238
2017 BI-04 68 14 5 5 7 0 2 83 12 333
2017 BI-05 67 23 5 2 2 0 0 90 5 81
2014 BI 66 15 6 7 4 0 2 82 12 788
2014 BI-02 69 13 6 5 3 0 3 85 8 60
2014 BI-03 64 14 5 9 6 0 1 79 15 282
2014 BI-04 66 15 6 7 4 1 1 83 11 356
2014 BI-05 69 19 5 5 1 0 1 89 6 84
2011 BI 67 13 4 9 5 0 1 81 14 766
2011 BI-02 67 17 3 10 3 0 0 84 13 63
2011 BI-03 66 12 6 9 6 0 1 79 16 309
2011 BI-04 69 13 4 9 4 0 1 83 14 307
2011 BI-05 69 16 3 6 6 0 0 85 12 86
2008 BI 70 12 4 8 5 1 1 83 13 634
2008 BI-02 71 14 6 7 1 1 0 86 8 72
2008 BI-03 67 10 4 10 7 0 1 78 17 259
2008 BI-04 73 13 2 6 4 1 1 87 11 222
2008 BI-05 70 17 4 4 4 0 0 87 8 71

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 35 37 7 14 7 0 0 72 21 795
2019 BI-02 47 36 7 7 2 0 0 83 10 83
2019 BI-03 45 37 6 10 3 0 0 82 13 229
2019 BI-04 26 39 10 17 8 0 0 66 25 352
2019 BI-05 37 31 3 19 10 0 0 68 29 100
2017 BI 29 34 8 15 13 0 0 63 28 703
2017 BI-02 40 38 10 12 0 0 0 79 12 42
2017 BI-03 36 33 9 13 10 0 0 69 22 239
2017 BI-04 25 34 8 16 17 0 0 59 33 333
2017 BI-05 22 35 9 22 12 0 0 57 35 81
2014 BI 27 32 10 14 16 0 0 59 30 790
2014 BI-02 41 34 5 15 5 0 0 76 19 60
2014 BI-03 30 36 11 11 12 0 0 65 23 283
2014 BI-04 23 29 12 17 18 0 0 52 36 357
2014 BI-05 29 27 4 12 28 0 0 56 40 84
2011 BI 39 37 8 10 5 0 0 76 16 764
2011 BI-02 41 37 13 3 6 0 0 78 10 63
2011 BI-03 41 39 8 9 3 0 0 80 12 308
2011 BI-04 36 36 7 12 8 0 0 73 20 306
2011 BI-05 41 34 10 10 5 0 0 74 15 86

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 26 42 14 15 3 0 1 68 18 792
2019 BI-02 33 40 13 13 0 0 0 74 13 84
2019 BI-03 32 41 9 14 3 0 1 74 17 229
2019 BI-04 20 43 17 17 3 0 1 63 20 348
2019 BI-05 31 35 16 12 6 0 0 66 18 100
2018 BI 22 50 12 12 4 0 1 73 15 684
2018 BI-02 29 44 14 14 0 0 0 73 14 59
2018 BI-03 26 47 12 12 3 0 0 73 15 231
2018 BI-04 16 53 13 13 5 0 0 69 17 287
2018 BI-05 24 56 7 7 5 0 1 81 12 91
2017 BI 21 42 14 15 8 0 0 64 23 701
2017 BI-02 32 38 10 15 5 0 0 70 20 40
2017 BI-03 22 41 15 13 8 1 0 64 21 239
2017 BI-04 19 42 14 16 8 0 0 61 25 334
2017 BI-05 19 52 9 15 6 0 0 70 21 81
2014 BI 20 44 14 16 5 0 0 64 22 789
2014 BI-02 24 50 16 8 2 0 0 74 10 60
2014 BI-03 20 44 14 16 6 0 0 64 22 283
2014 BI-04 17 44 15 17 6 0 0 61 23 356
2014 BI-05 29 38 12 17 5 0 0 67 21 84
2011 BI 29 46 12 11 2 0 0 75 13 765
2011 BI-02 19 51 13 14 3 0 0 70 17 63
2011 BI-03 31 44 11 10 3 0 1 75 13 308
2011 BI-04 29 45 13 12 2 0 0 74 14 307
2011 BI-05 34 51 8 6 1 0 0 85 7 86
2008 BI 24 46 12 11 6 0 0 71 17 637
2008 BI-02 28 42 8 17 4 1 0 70 21 72
2008 BI-03 26 44 10 13 6 0 0 71 19 260
2008 BI-04 21 49 14 8 7 0 0 70 15 224
2008 BI-05 23 52 11 8 6 0 0 75 14 71

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 45 36 9 7 3 0 1 82 9 795
2019 BI-02 54 32 8 4 1 0 1 87 5 84
2019 BI-03 50 34 7 6 2 0 0 85 8 229
2019 BI-04 41 37 12 6 4 0 1 78 10 353
2019 BI-05 46 34 6 11 2 0 0 81 13 99
2017 BI 42 39 8 8 2 0 1 81 11 699
2017 BI-02 43 41 10 7 0 0 0 83 7 42
2017 BI-03 45 36 6 8 3 0 1 82 12 238
2017 BI-04 37 41 9 10 2 1 0 79 12 330
2017 BI-05 48 39 6 2 4 0 0 88 6 81
2014 BI 40 37 12 8 1 0 0 78 10 789
2014 BI-02 51 38 8 3 0 0 0 89 3 60
2014 BI-03 40 36 13 9 2 0 1 77 10 283
2014 BI-04 37 40 12 9 2 1 0 77 11 356
2014 BI-05 49 30 12 9 0 0 0 79 9 84

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 52 30 8 6 3 0 0 82 9 794
2019 BI-02 58 30 6 1 2 1 1 90 4 84
2019 BI-03 60 26 8 4 1 0 0 86 6 229
2019 BI-04 48 33 10 7 3 0 0 80 10 353
2019 BI-05 45 27 6 15 6 0 0 73 21 99
2018 BI 47 34 8 8 2 0 0 82 10 682
2018 BI-02 56 36 3 2 2 0 2 93 3 59
2018 BI-03 54 29 7 8 2 0 0 83 10 232
2018 BI-04 44 38 8 8 2 0 0 82 10 285
2018 BI-05 36 38 12 10 4 0 0 73 14 90
2017 BI 49 30 9 8 4 0 0 79 12 701
2017 BI-02 59 24 10 7 0 0 0 83 7 42
2017 BI-03 57 26 7 5 4 1 0 83 9 238
2017 BI-04 45 33 9 9 5 0 0 77 14 332
2017 BI-05 37 37 10 10 6 0 0 74 16 81
2014 BI 40 37 11 9 3 0 0 77 12 790
2014 BI-02 48 39 7 2 2 2 2 90 3 60
2014 BI-03 37 39 11 8 4 1 0 77 12 283
2014 BI-04 43 32 11 10 3 0 0 75 13 357
2014 BI-05 33 45 9 12 0 0 0 79 12 84
2011 BI 45 39 8 5 3 0 0 84 7 766
2011 BI-02 38 48 2 13 0 0 0 86 13 63
2011 BI-03 52 32 8 5 2 0 1 85 7 309
2011 BI-04 43 41 9 3 3 1 0 85 6 307
2011 BI-05 35 47 10 5 3 0 0 81 8 86

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 42 38 11 6 3 0 0 81 8 795
2019 BI-02 43 36 14 4 1 2 0 80 5 84
2019 BI-03 43 39 9 5 2 0 0 83 7 229
2019 BI-04 41 38 12 6 3 0 0 79 9 352
2019 BI-05 49 34 7 8 1 0 0 84 9 99
2018 BI 41 42 9 5 3 0 0 83 8 680
2018 BI-02 44 42 8 3 2 0 0 86 5 59
2018 BI-03 42 39 10 6 2 0 0 82 8 231
2018 BI-04 39 45 10 2 4 0 0 84 6 285
2018 BI-05 46 37 4 9 3 0 0 83 12 89
2017 BI 36 46 8 8 2 0 0 82 10 702
2017 BI-02 40 43 5 7 5 0 0 83 12 42
2017 BI-03 38 43 9 7 3 0 0 81 9 239
2017 BI-04 31 50 8 9 2 0 0 81 11 332
2017 BI-05 51 38 2 7 1 0 0 89 9 81
2014 BI 29 49 11 7 4 0 0 78 11 790
2014 BI-02 28 50 11 6 3 0 0 79 10 60
2014 BI-03 27 47 11 9 6 0 0 74 15 283
2014 BI-04 28 53 10 6 3 0 0 81 8 357
2014 BI-05 38 45 9 4 4 0 0 83 7 84
2011 BI 34 42 12 8 4 0 0 76 12 763
2011 BI-02 18 55 13 8 6 0 0 73 15 62
2011 BI-03 33 41 14 8 4 0 0 74 12 308
2011 BI-04 38 41 9 8 4 0 0 79 12 306
2011 BI-05 37 43 10 7 2 0 0 80 9 86
2008 BI 38 40 11 7 3 0 0 79 10 631
2008 BI-02 31 34 21 6 8 0 0 65 14 71
2008 BI-03 42 38 11 6 4 0 0 79 10 257
2008 BI-04 38 42 9 9 1 0 0 81 10 222
2008 BI-05 37 45 10 6 3 0 0 82 8 71

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 30 36 14 13 7 0 0 66 20 795
2019 BI-02 42 34 14 7 2 0 0 76 10 83
2019 BI-03 39 32 14 8 6 0 0 71 15 229
2019 BI-04 22 39 15 17 7 0 0 61 25 351
2019 BI-05 31 36 10 16 8 0 0 66 24 101
2018 BI 26 32 19 12 8 1 0 59 21 683
2018 BI-02 27 34 24 8 5 0 2 62 14 59
2018 BI-03 32 28 21 10 6 1 0 62 17 232
2018 BI-04 23 34 17 14 10 1 0 57 25 286
2018 BI-05 20 36 21 16 8 0 0 56 23 90
2017 BI 23 36 17 15 9 1 0 60 23 703
2017 BI-02 41 26 12 14 7 0 0 67 21 42
2017 BI-03 26 35 16 13 8 2 0 63 21 239
2017 BI-04 20 36 18 16 10 0 0 56 26 333
2017 BI-05 22 43 12 16 6 0 0 65 22 81
2014 BI 18 39 16 17 10 0 0 57 27 790
2014 BI-02 19 45 16 11 8 0 0 64 19 60
2014 BI-03 19 37 15 14 14 1 0 57 29 283
2014 BI-04 17 39 17 19 7 0 0 56 26 357
2014 BI-05 17 39 21 18 5 0 0 56 23 84
2011 BI 22 41 17 13 7 0 0 63 21 765
2011 BI-02 14 54 16 14 2 0 0 68 16 63
2011 BI-03 25 41 15 12 6 0 0 66 19 309
2011 BI-04 21 37 18 14 8 0 0 59 23 307
2011 BI-05 18 42 16 14 9 0 0 60 24 85

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 43 41 9 5 2 0 0 84 7 792
2019 BI-02 44 46 7 2 0 0 0 90 2 84
2019 BI-03 52 32 8 5 2 0 0 85 7 227
2019 BI-04 39 44 9 6 2 0 0 83 8 350
2019 BI-05 32 50 12 5 1 0 0 82 6 100
2018 BI 40 41 10 6 3 0 0 81 9 681
2018 BI-02 37 42 12 7 2 0 0 80 8 59
2018 BI-03 45 38 6 6 4 0 0 83 10 232
2018 BI-04 37 42 13 5 3 0 0 79 8 284
2018 BI-05 38 42 12 7 1 0 0 80 8 90
2017 BI 37 45 9 7 3 0 0 81 9 700
2017 BI-02 43 50 2 5 0 0 0 93 5 42
2017 BI-03 39 42 8 7 4 0 0 81 11 236
2017 BI-04 34 45 12 7 2 0 0 79 9 333
2017 BI-05 36 48 9 6 1 0 0 84 7 81

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 55 36 6 3 1 0 0 91 3 792
2019 BI-02 54 35 7 5 0 0 0 88 5 84
2019 BI-03 55 38 3 3 1 0 0 93 4 229
2019 BI-04 53 38 6 2 1 0 0 91 3 347
2019 BI-05 60 33 6 1 0 0 0 93 1 101
2018 BI 55 37 5 2 1 0 0 92 3 684
2018 BI-02 47 41 8 3 0 0 0 88 3 59
2018 BI-03 54 37 6 3 0 0 0 91 3 233
2018 BI-04 58 36 5 1 0 0 0 94 2 285
2018 BI-05 62 32 3 1 2 0 0 93 3 91
2017 BI 49 39 6 5 1 0 0 88 6 702
2017 BI-02 52 33 2 12 0 0 0 86 12 42
2017 BI-03 46 40 7 6 1 1 0 86 7 239
2017 BI-04 49 39 6 4 2 0 0 88 6 333
2017 BI-05 59 35 5 0 1 0 0 94 1 80
2014 BI 43 41 9 6 1 0 0 84 7 789
2014 BI-02 38 41 13 8 0 0 0 79 8 60
2014 BI-03 40 42 10 7 2 0 0 81 9 283
2014 BI-04 45 42 8 5 1 1 0 87 5 356
2014 BI-05 52 39 6 1 1 0 0 92 2 84
2011 BI 44 40 11 3 2 1 0 84 5 765
2011 BI-02 27 46 16 10 2 0 0 73 11 63
2011 BI-03 44 40 11 2 2 1 0 85 4 309
2011 BI-04 45 39 10 2 2 1 0 86 4 307
2011 BI-05 51 33 11 5 1 0 0 84 6 85
2008 BI 50 37 6 5 2 1 0 87 7 637
2008 BI-02 42 38 13 6 3 0 0 79 8 72
2008 BI-03 52 36 5 4 2 0 0 88 7 260
2008 BI-04 52 35 4 6 2 1 0 87 8 224
2008 BI-05 49 42 4 1 3 0 0 92 4 71

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 37 36 13 8 5 0 0 74 13 794
2019 BI-02 33 45 11 7 4 0 0 79 11 84
2019 BI-03 42 33 11 8 6 0 0 75 14 229
2019 BI-04 34 38 14 9 5 0 0 71 15 349
2019 BI-05 45 32 11 8 5 0 0 76 13 101
2018 BI 33 36 15 8 6 0 0 70 15 686
2018 BI-02 34 42 12 8 3 0 0 76 12 59
2018 BI-03 34 36 16 7 6 0 0 70 13 233
2018 BI-04 31 36 16 9 7 1 0 68 16 287
2018 BI-05 40 33 12 11 4 0 0 73 15 91
2017 BI 30 38 13 12 6 1 0 69 18 703
2017 BI-02 40 36 12 5 7 0 0 76 12 42
2017 BI-03 34 34 13 12 5 2 0 69 18 239
2017 BI-04 25 41 14 13 7 0 0 66 20 333
2017 BI-05 36 40 10 12 2 0 0 75 15 81

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 57 31 7 3 1 0 0 89 4 793
2019 BI-02 48 40 7 1 2 1 0 89 4 83
2019 BI-03 56 28 8 5 1 0 0 85 7 229
2019 BI-04 57 33 7 2 1 0 0 90 3 350
2019 BI-05 70 22 7 1 0 0 0 92 1 100
2018 BI 54 33 9 3 1 0 0 87 3 679
2018 BI-02 53 36 8 2 2 0 0 88 3 59
2018 BI-03 50 34 12 3 1 0 0 84 4 232
2018 BI-04 53 36 9 1 0 0 0 90 2 282
2018 BI-05 68 21 4 7 0 0 0 89 7 90
2017 BI 56 32 8 3 1 0 0 88 4 699
2017 BI-02 48 43 5 2 3 0 0 90 5 42
2017 BI-03 52 33 10 4 1 0 0 85 5 236
2017 BI-04 56 33 8 2 0 0 0 89 3 332
2017 BI-05 73 18 6 2 0 0 0 91 2 81
2014 BI 57 32 6 3 1 0 0 90 4 789
2014 BI-02 51 39 8 2 0 0 0 90 2 60
2014 BI-03 54 33 8 4 1 0 0 88 4 283
2014 BI-04 59 32 6 2 1 0 0 91 3 356
2014 BI-05 66 25 4 5 1 0 0 91 6 84
2011 BI 57 33 7 2 1 0 0 90 3 764
2011 BI-02 41 44 10 3 2 0 0 86 5 63
2011 BI-03 56 33 8 1 1 0 0 90 2 309
2011 BI-04 59 32 5 3 1 0 0 91 3 305
2011 BI-05 60 27 8 5 0 0 0 87 5 86

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 32 41 12 10 4 1 0 73 15 793
2019 BI-02 33 40 18 7 1 1 0 73 9 83
2019 BI-03 34 40 13 9 3 0 0 75 12 230
2019 BI-04 28 42 12 12 6 1 0 70 18 349
2019 BI-05 37 42 5 13 4 0 0 78 17 101
2018 BI 29 42 14 10 5 1 0 72 15 683
2018 BI-02 27 49 14 7 3 0 0 76 10 59
2018 BI-03 31 40 13 10 4 1 0 72 15 231
2018 BI-04 27 41 15 11 5 0 0 68 16 286
2018 BI-05 37 38 11 8 5 0 0 76 13 91
2017 BI 28 44 11 12 5 0 0 72 17 698
2017 BI-02 45 31 10 12 2 0 0 76 14 42
2017 BI-03 28 42 12 12 5 0 0 70 18 235
2017 BI-04 24 46 13 11 5 0 0 71 16 332
2017 BI-05 33 47 5 12 2 0 0 80 15 81
2014 BI 22 44 13 14 6 0 0 67 20 789
2014 BI-02 22 49 13 6 6 0 3 73 13 60
2014 BI-03 21 42 12 17 7 0 0 63 25 283
2014 BI-04 22 46 14 13 5 0 0 68 18 356
2014 BI-05 25 47 12 12 5 0 0 72 17 84
2011 BI 28 43 12 12 4 1 0 72 17 765
2011 BI-02 22 49 21 6 2 0 0 71 8 63
2011 BI-03 28 42 10 14 4 2 0 71 18 309
2011 BI-04 29 42 12 11 5 0 0 71 16 306
2011 BI-05 29 47 7 14 3 0 0 76 17 86

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 31 37 18 9 5 0 0 69 14 793
2019 BI-02 43 25 18 10 4 1 0 69 13 84
2019 BI-03 33 37 20 7 3 0 0 71 10 230
2019 BI-04 24 41 19 9 6 0 0 65 16 348
2019 BI-05 37 38 11 9 5 0 0 75 14 100
2018 BI 31 33 17 13 5 0 0 65 19 678
2018 BI-02 39 36 14 10 2 0 0 75 12 59
2018 BI-03 30 32 21 12 3 1 0 63 16 230
2018 BI-04 28 32 17 15 7 0 0 60 22 282
2018 BI-05 41 36 5 10 8 0 0 77 18 91
2017 BI 30 34 18 12 5 0 0 65 17 699
2017 BI-02 48 29 12 7 5 0 0 76 12 42
2017 BI-03 30 35 18 11 5 1 0 66 16 236
2017 BI-04 26 34 19 15 5 0 1 60 20 332
2017 BI-05 40 36 12 10 2 0 0 75 12 81
2014 BI 27 38 17 12 6 0 0 65 18 790
2014 BI-02 32 41 13 6 6 0 2 73 13 60
2014 BI-03 26 37 16 12 8 0 0 64 20 283
2014 BI-04 26 37 19 14 4 0 0 63 18 357
2014 BI-05 31 45 14 6 4 0 0 76 9 84

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 34 42 12 8 3 1 1 77 11 784
2019 BI-02 40 38 13 5 2 1 0 80 7 84
2019 BI-03 39 43 9 5 2 1 1 83 8 227
2019 BI-04 29 43 15 9 2 0 1 73 11 344
2019 BI-05 36 37 8 12 6 0 0 74 18 99
2018 BI 29 39 17 10 4 0 1 69 14 684
2018 BI-02 36 37 20 3 2 0 2 74 5 59
2018 BI-03 32 39 15 10 2 0 1 72 12 233
2018 BI-04 25 39 19 10 5 1 2 65 15 285
2018 BI-05 30 45 8 13 4 0 0 75 18 91
2017 BI 31 39 17 8 4 1 1 71 12 698
2017 BI-02 43 33 17 5 2 0 0 76 7 42
2017 BI-03 34 41 14 6 3 2 1 77 9 235
2017 BI-04 25 39 19 11 5 1 1 65 16 332
2017 BI-05 40 39 11 6 4 0 0 79 10 81
2014 BI 24 39 20 11 5 1 0 64 16 789
2014 BI-02 33 49 12 2 5 0 0 82 6 60
2014 BI-03 23 40 19 10 7 1 1 64 17 283
2014 BI-04 24 39 23 10 4 0 0 63 14 356
2014 BI-05 27 31 19 20 1 1 0 59 22 84
2011 BI 35 41 14 6 2 1 1 77 8 762
2011 BI-02 27 56 13 3 2 0 0 83 5 63
2011 BI-03 40 36 13 6 2 0 2 78 8 308
2011 BI-04 32 43 13 8 2 0 1 77 10 305
2011 BI-05 29 41 21 4 2 2 0 72 6 85

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 48 38 8 5 1 0 0 86 5 795
2019 BI-02 49 35 10 6 0 1 0 84 6 84
2019 BI-03 54 35 5 5 1 0 0 90 6 230
2019 BI-04 44 42 10 4 1 0 0 85 5 349
2019 BI-05 48 38 9 6 0 0 0 85 6 101
2018 BI 43 41 9 6 1 0 0 84 7 684
2018 BI-02 39 47 10 2 2 0 0 86 3 59
2018 BI-03 50 36 8 5 1 0 0 86 6 233
2018 BI-04 38 45 10 5 2 0 0 83 7 286
2018 BI-05 47 38 7 9 0 0 0 84 9 90
2017 BI 41 42 10 5 1 0 0 83 6 697
2017 BI-02 50 38 7 2 3 0 0 88 5 42
2017 BI-03 46 37 8 6 2 0 0 84 8 235
2017 BI-04 35 47 13 4 1 0 0 82 5 332
2017 BI-05 45 42 6 6 0 0 0 88 6 80
2014 BI 40 41 10 6 3 0 0 81 9 790
2014 BI-02 45 34 13 3 5 0 0 79 8 60
2014 BI-03 40 40 8 8 4 0 0 80 12 283
2014 BI-04 39 42 11 4 3 0 0 82 7 357
2014 BI-05 37 46 8 6 2 0 0 83 8 84
2011 BI 42 42 9 6 2 0 0 83 7 763
2011 BI-02 29 53 8 5 5 0 0 82 10 62
2011 BI-03 44 37 12 6 1 0 0 81 7 307
2011 BI-04 43 42 8 6 2 0 0 84 7 307
2011 BI-05 42 48 5 6 0 0 0 90 6 86
2008 BI 45 39 9 5 2 0 0 84 7 637
2008 BI-02 36 38 15 6 6 0 0 74 11 72
2008 BI-03 50 35 8 3 3 0 0 85 7 260
2008 BI-04 43 44 7 6 0 0 0 87 6 224
2008 BI-05 44 42 7 4 3 0 0 86 7 71

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 43 34 14 6 3 0 1 77 9 785
2019 BI-02 54 36 5 4 1 1 0 90 5 84
2019 BI-03 59 27 10 2 1 0 1 88 3 229
2019 BI-04 40 36 14 7 2 0 0 77 9 345
2019 BI-05 8 33 30 18 10 1 0 42 28 97
2018 BI 38 34 17 8 2 0 0 73 11 683
2018 BI-02 64 22 8 5 0 0 0 86 5 59
2018 BI-03 48 36 10 3 2 0 0 84 5 231
2018 BI-04 30 38 21 9 2 0 0 68 11 286
2018 BI-05 22 25 23 22 7 0 1 48 29 91
2017 BI 41 39 13 5 2 0 1 80 7 701
2017 BI-02 67 29 0 2 0 0 2 98 2 42
2017 BI-03 47 38 11 1 1 0 1 86 2 239
2017 BI-04 38 41 15 3 2 0 0 80 5 333
2017 BI-05 16 34 18 21 10 0 0 51 32 79
2014 BI 39 39 15 5 3 0 0 78 7 789
2014 BI-02 43 49 6 2 0 0 0 92 2 60
2014 BI-03 41 40 13 4 1 0 0 82 5 283
2014 BI-04 42 37 15 4 2 0 0 79 6 356
2014 BI-05 17 39 23 11 11 0 0 56 21 84
2011 BI 35 41 17 5 2 0 0 77 7 767
2011 BI-02 40 40 17 2 0 0 2 81 2 63
2011 BI-03 42 41 15 2 1 0 0 83 2 310
2011 BI-04 34 43 16 4 2 0 0 77 7 307
2011 BI-05 15 36 23 19 7 0 0 51 26 86
2008 BI 28 38 19 8 5 0 0 67 14 637
2008 BI-02 38 40 15 3 1 0 3 80 4 72
2008 BI-03 32 42 16 7 2 0 0 74 10 260
2008 BI-04 25 39 21 8 6 0 0 65 14 224
2008 BI-05 10 23 28 21 18 0 0 32 39 71

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 7 19 36 26 11 1 1 38 26 798
2019 BI-02 5 8 33 35 15 1 2 52 14 84
2019 BI-03 4 13 31 32 17 1 2 50 17 230
2019 BI-04 8 20 39 24 9 0 1 33 28 352
2019 BI-05 9 34 38 15 4 0 1 19 43 101
2018 BI 7 19 39 23 9 1 2 33 27 681
2018 BI-02 5 12 39 31 8 2 3 41 18 59
2018 BI-03 6 12 34 27 14 3 4 44 19 232
2018 BI-04 8 20 43 21 6 1 0 28 29 283
2018 BI-05 9 32 38 16 4 0 0 21 41 91
2017 BI 9 18 37 20 11 1 3 33 28 697
2017 BI-02 0 17 39 17 22 0 5 41 18 41
2017 BI-03 8 16 33 23 13 3 4 38 26 236
2017 BI-04 11 19 37 20 10 1 3 31 31 332
2017 BI-05 10 17 51 17 4 0 1 21 27 81
2014 BI 7 24 39 22 5 1 2 28 32 786
2014 BI-02 5 26 34 27 6 0 2 34 31 60
2014 BI-03 6 22 40 23 5 1 3 28 29 283
2014 BI-04 8 22 38 22 6 1 2 30 31 354
2014 BI-05 6 35 41 17 1 0 0 18 41 83
2011 BI 8 19 40 22 6 1 3 30 28 766
2011 BI-02 3 22 41 27 5 2 0 32 26 63
2011 BI-03 9 15 38 22 10 2 4 34 25 310
2011 BI-04 9 20 41 23 3 0 3 27 30 306
2011 BI-05 6 29 44 16 5 0 0 21 35 86
2008 BI 8 26 36 19 7 2 2 27 35 635
2008 BI-02 4 21 42 18 8 3 4 28 27 72
2008 BI-03 6 20 36 21 11 3 2 34 28 259
2008 BI-04 11 32 34 17 4 0 0 22 43 224
2008 BI-05 7 36 37 17 1 1 0 19 43 70

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 5 13 31 30 18 2 2 50 18 796
2019 BI-02 1 4 20 46 22 5 2 73 5 83
2019 BI-03 5 10 26 29 24 3 3 57 16 230
2019 BI-04 4 15 35 28 15 1 2 44 20 351
2019 BI-05 9 17 37 25 12 0 1 37 26 101
2018 BI 6 12 32 30 15 3 2 47 19 676
2018 BI-02 5 14 22 29 19 8 3 54 21 59
2018 BI-03 5 11 27 27 22 6 3 54 17 231
2018 BI-04 8 12 35 34 10 1 0 45 20 280
2018 BI-05 4 11 46 29 9 0 1 38 16 91
2017 BI 7 16 30 25 17 2 3 44 24 694
2017 BI-02 2 14 31 22 14 2 14 43 20 42
2017 BI-03 5 16 23 26 24 3 3 53 22 234
2017 BI-04 10 17 32 25 13 2 3 39 28 330
2017 BI-05 5 15 41 25 14 1 0 39 20 81
2014 BI 8 16 31 27 12 3 3 41 26 787
2014 BI-02 2 19 31 23 15 9 2 42 24 60
2014 BI-03 9 16 27 29 12 3 5 44 27 282
2014 BI-04 8 14 32 29 12 3 2 42 24 355
2014 BI-05 6 24 42 19 8 1 0 28 30 84
2011 BI 7 14 28 32 15 3 2 49 21 763
2011 BI-02 3 8 29 32 23 3 2 58 12 62
2011 BI-03 7 12 23 32 18 4 3 54 21 309
2011 BI-04 7 15 31 33 12 1 1 46 22 306
2011 BI-05 7 20 30 31 8 2 1 41 28 86
2008 BI 9 17 31 25 13 3 2 40 28 636
2008 BI-02 4 14 19 38 18 3 4 60 19 72
2008 BI-03 7 14 32 25 15 5 3 44 22 259
2008 BI-04 13 18 32 23 10 2 1 34 33 224
2008 BI-05 11 28 37 17 7 0 0 24 39 71

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 11 19 32 23 11 1 2 35 32 793
2019 BI-02 7 15 30 27 14 2 4 44 24 84
2019 BI-03 12 13 29 25 15 2 3 43 26 228
2019 BI-04 9 24 34 21 9 1 2 31 34 351
2019 BI-05 17 24 36 18 5 0 0 23 41 100
2018 BI 13 24 31 19 9 2 2 30 38 678
2018 BI-02 3 25 31 20 12 3 5 35 31 59
2018 BI-03 12 19 25 24 13 4 3 40 33 232
2018 BI-04 14 27 32 19 7 0 1 26 42 280
2018 BI-05 20 21 43 11 5 0 0 16 41 91
2017 BI 16 22 32 17 8 1 4 27 40 699
2017 BI-02 7 17 33 17 14 0 12 35 27 42
2017 BI-03 15 21 29 17 10 3 5 30 39 237
2017 BI-04 16 23 33 19 6 1 2 26 40 332
2017 BI-05 24 27 32 9 7 0 1 16 51 81
2014 BI 16 26 29 17 8 2 3 26 44 785
2014 BI-02 15 32 21 11 10 6 5 24 53 60
2014 BI-03 16 24 29 17 7 3 4 25 43 282
2014 BI-04 15 26 31 18 8 1 2 27 42 353
2014 BI-05 20 27 25 20 7 0 0 27 48 84
2011 BI 15 23 31 19 9 1 3 29 39 764
2011 BI-02 8 24 35 19 13 0 2 32 32 63
2011 BI-03 10 21 32 19 13 2 4 34 32 309
2011 BI-04 18 24 29 20 6 1 3 26 43 306
2011 BI-05 26 26 31 16 1 0 0 17 51 86
2008 BI 12 21 35 19 8 2 2 29 34 634
2008 BI-02 6 15 45 14 13 3 4 29 23 71
2008 BI-03 9 20 32 22 10 3 3 34 32 259
2008 BI-04 15 21 36 19 7 1 1 27 37 223
2008 BI-05 23 24 35 15 1 1 0 17 47 71

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 6 14 35 28 16 0 1 45 20 795
2019 BI-02 1 5 25 36 31 1 1 68 6 84
2019 BI-03 3 10 24 37 22 1 3 61 14 229
2019 BI-04 6 15 41 27 11 0 1 38 21 350
2019 BI-05 14 24 47 12 4 0 0 16 38 101
2018 BI 7 15 36 25 14 1 2 40 23 678
2018 BI-02 2 12 22 31 29 2 3 63 14 59
2018 BI-03 4 14 29 25 22 3 3 50 19 231
2018 BI-04 10 13 41 27 8 0 1 35 23 281
2018 BI-05 13 23 47 11 5 0 0 16 36 91
2017 BI 7 13 34 28 15 1 2 45 20 698
2017 BI-02 2 2 22 34 27 5 7 70 6 41
2017 BI-03 4 7 33 30 22 1 3 54 12 237
2017 BI-04 10 14 35 29 12 0 1 41 24 331
2017 BI-05 7 30 39 15 8 0 1 23 37 81
2014 BI 5 15 38 31 9 1 2 41 21 785
2014 BI-02 3 0 25 49 20 0 3 71 3 60
2014 BI-03 5 13 36 33 8 1 4 43 20 283
2014 BI-04 6 14 40 29 9 1 1 38 21 352
2014 BI-05 6 27 43 20 4 0 0 24 33 84
2011 BI 6 16 35 28 12 1 2 41 22 764
2011 BI-02 3 10 37 32 14 2 3 48 13 63
2011 BI-03 3 11 30 32 18 2 4 54 14 309
2011 BI-04 9 19 38 26 7 1 1 33 29 306
2011 BI-05 8 24 45 19 4 0 1 23 32 85
2008 BI 9 19 33 26 10 1 2 37 29 636
2008 BI-02 3 14 26 31 22 3 1 55 17 72
2008 BI-03 5 15 27 33 15 2 3 50 22 259
2008 BI-04 14 20 42 20 3 0 1 23 34 224
2008 BI-05 17 35 32 11 4 0 0 15 52 71

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 11 18 30 23 15 1 2 39 30 795
2019 BI-02 6 6 26 24 32 4 2 59 13 84
2019 BI-03 8 13 23 27 23 2 4 53 23 230
2019 BI-04 10 21 34 23 9 0 1 33 32 349
2019 BI-05 22 25 37 13 4 0 0 17 47 101
2018 BI 12 21 33 18 11 3 2 30 34 678
2018 BI-02 5 17 25 24 19 5 5 47 25 59
2018 BI-03 9 15 32 19 18 5 2 40 26 232
2018 BI-04 14 23 35 18 7 1 1 25 38 282
2018 BI-05 18 29 37 9 3 0 3 13 49 89
2017 BI 16 23 29 16 10 2 3 28 41 699
2017 BI-02 0 17 29 19 24 0 10 49 19 41
2017 BI-03 11 21 26 18 16 4 4 37 34 237
2017 BI-04 18 25 32 17 6 1 1 24 43 332
2017 BI-05 33 26 30 6 2 0 2 9 61 81
2014 BI 16 29 31 15 5 1 3 22 46 787
2014 BI-02 6 15 31 23 19 2 5 44 23 60
2014 BI-03 16 28 27 18 5 1 4 25 46 282
2014 BI-04 15 31 34 14 4 1 1 18 47 355
2014 BI-05 27 32 30 10 1 0 0 11 59 84
2011 BI 11 21 32 20 10 2 4 32 34 763
2011 BI-02 8 16 31 24 16 2 3 42 25 62
2011 BI-03 6 16 29 26 14 2 7 44 24 309
2011 BI-04 16 24 34 15 7 2 2 23 42 305
2011 BI-05 13 35 34 10 7 0 1 18 48 86
2008 BI 14 22 29 19 13 2 2 33 37 635
2008 BI-02 3 11 29 25 24 6 3 53 15 72
2008 BI-03 9 19 25 23 17 3 3 43 30 259
2008 BI-04 19 26 33 16 5 0 1 21 45 223
2008 BI-05 25 32 31 7 4 0 0 11 58 71

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 5 11 29 31 20 2 2 53 17 794
2019 BI-02 4 5 14 34 31 8 4 74 10 83
2019 BI-03 6 9 25 26 29 2 3 58 16 230
2019 BI-04 3 13 34 32 17 1 2 50 16 349
2019 BI-05 7 16 35 34 9 0 0 43 23 101
2018 BI 6 13 25 32 17 4 3 53 20 677
2018 BI-02 2 5 14 37 24 8 10 75 8 59
2018 BI-03 8 13 19 29 21 6 3 56 23 231
2018 BI-04 6 13 30 34 14 3 1 50 19 280
2018 BI-05 7 14 33 31 13 0 2 45 21 91
2017 BI 6 12 28 30 16 3 4 50 20 695
2017 BI-02 7 2 34 17 22 2 15 47 12 41
2017 BI-03 5 13 27 24 20 6 6 49 20 236
2017 BI-04 6 13 28 35 14 2 2 51 20 331
2017 BI-05 10 12 28 36 11 0 2 48 23 81
2014 BI 5 9 23 38 17 3 6 60 15 786
2014 BI-02 3 8 15 37 21 11 5 69 13 60
2014 BI-03 5 9 24 33 19 3 7 58 16 283
2014 BI-04 5 9 20 43 17 1 6 64 14 354
2014 BI-05 4 13 36 32 12 0 2 46 17 83
2011 BI 6 13 26 31 16 3 5 51 21 764
2011 BI-02 8 13 26 27 16 5 5 48 23 62
2011 BI-03 6 14 19 30 19 4 8 56 22 309
2011 BI-04 7 11 30 32 14 2 3 49 19 306
2011 BI-05 7 12 33 36 10 0 2 48 19 86
2008 BI 10 20 31 23 11 3 2 35 31 636
2008 BI-02 6 11 25 25 26 3 4 55 18 72
2008 BI-03 7 19 30 24 12 5 3 38 29 259
2008 BI-04 13 22 33 23 6 1 0 30 36 224
2008 BI-05 13 27 38 18 4 0 0 23 39 71

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 9 18 35 21 12 2 2 35 28 795
2019 BI-02 6 12 29 22 20 7 4 47 20 83
2019 BI-03 7 14 31 26 17 2 3 46 21 229
2019 BI-04 9 21 38 19 10 1 2 30 31 351
2019 BI-05 15 26 40 14 4 1 1 18 41 101
2018 BI 11 20 33 20 10 3 2 31 34 679
2018 BI-02 7 15 29 25 12 7 5 42 25 59
2018 BI-03 9 16 28 25 14 4 3 42 27 232
2018 BI-04 13 23 35 18 7 2 1 26 38 281
2018 BI-05 16 23 45 11 4 0 0 15 40 91
2017 BI 12 22 34 16 10 4 3 28 36 699
2017 BI-02 5 12 31 26 17 2 7 47 19 42
2017 BI-03 10 19 31 16 14 6 3 34 32 237
2017 BI-04 12 23 35 16 8 3 2 26 38 333
2017 BI-05 19 27 40 9 3 0 2 12 47 80
2014 BI 14 21 33 17 9 2 4 28 37 788
2014 BI-02 15 11 29 19 17 2 6 40 28 60
2014 BI-03 12 24 32 15 9 3 5 26 39 282
2014 BI-04 12 19 36 20 8 3 3 30 33 356
2014 BI-05 21 25 32 14 6 0 1 21 47 84

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 6 17 39 24 11 0 2 36 24 796
2019 BI-02 6 18 29 26 17 1 4 45 25 84
2019 BI-03 5 14 37 27 13 0 3 42 20 229
2019 BI-04 5 18 43 22 10 0 1 32 23 351
2019 BI-05 14 19 42 23 3 0 0 26 33 101
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 65 15 7 6 4 1 2 83 10 796
2019 BI-02 71 14 6 5 1 0 2 88 6 83
2019 BI-03 69 10 7 8 4 1 1 81 13 229
2019 BI-04 60 17 8 5 5 1 3 81 11 352
2019 BI-05 68 18 7 4 2 0 1 87 6 101
2017 BI 68 14 7 5 4 1 2 84 9 704
2017 BI-02 81 7 7 2 2 0 0 88 5 42
2017 BI-03 67 15 5 6 4 1 3 84 11 239
2017 BI-04 66 13 8 5 5 1 2 81 10 334
2017 BI-05 71 16 6 1 2 1 1 90 4 81
2014 BI 68 13 5 6 4 0 2 84 11 788
2014 BI-02 79 10 6 2 0 0 3 92 2 60
2014 BI-03 68 11 5 7 6 0 3 81 14 282
2014 BI-04 67 13 6 6 5 0 3 83 11 357
2014 BI-05 68 21 5 4 1 0 1 90 5 84
2011 BI 64 15 6 8 6 1 2 80 14 764
2011 BI-02 63 17 6 6 2 2 3 85 8 63
2011 BI-03 63 15 5 7 8 1 2 79 16 309
2011 BI-04 66 13 7 8 4 0 2 81 12 305
2011 BI-05 62 20 5 8 6 0 0 81 14 86
2008 BI 65 12 5 6 8 1 4 80 14 636
2008 BI-02 75 10 3 4 3 0 6 90 7 71
2008 BI-03 63 11 4 7 11 1 3 77 18 260
2008 BI-04 67 10 6 5 6 1 5 82 12 224
2008 BI-05 61 18 8 8 4 0 0 79 13 71

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 28 27 18 9 5 8 4 63 16 797
2019 BI-02 34 25 18 4 2 8 8 71 7 83
2019 BI-03 36 23 15 7 5 10 4 68 14 230
2019 BI-04 22 27 21 11 6 8 4 56 20 352
2019 BI-05 29 38 14 11 4 3 2 70 16 101
2018 BI 20 28 19 11 7 11 4 57 21 680
2018 BI-02 20 25 15 12 3 22 2 60 20 59
2018 BI-03 24 25 14 11 5 14 6 62 21 230
2018 BI-04 17 26 22 10 10 10 5 51 24 284
2018 BI-05 22 43 21 10 3 1 0 66 13 91
2017 BI 23 32 16 11 6 8 3 62 20 704
2017 BI-02 36 26 14 2 5 7 10 74 9 42
2017 BI-03 27 25 15 8 5 15 5 65 17 239
2017 BI-04 19 35 16 14 8 6 2 59 24 334
2017 BI-05 17 46 21 14 1 0 1 64 15 81
2014 BI 29 32 15 9 6 5 4 67 17 789
2014 BI-02 32 38 6 8 3 8 5 80 13 60
2014 BI-03 26 29 16 7 8 6 7 64 18 282
2014 BI-04 30 29 15 10 7 5 3 65 19 357
2014 BI-05 30 49 13 6 1 1 0 80 7 84

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 48 28 9 9 6 1 0 76 15 796
2019 BI-02 52 31 7 7 2 0 0 83 10 83
2019 BI-03 55 25 7 8 4 1 0 81 12 230
2019 BI-04 41 26 11 12 9 1 0 68 21 351
2019 BI-05 55 32 7 3 3 0 0 87 6 101
2018 BI 40 32 9 11 6 1 0 74 17 680
2018 BI-02 39 39 7 10 3 2 0 79 14 59
2018 BI-03 44 28 12 9 4 2 0 74 14 231
2018 BI-04 36 33 9 13 8 1 0 70 21 283
2018 BI-05 47 35 5 10 2 0 0 82 12 91
2017 BI 40 32 10 10 7 2 0 74 16 704
2017 BI-02 45 24 12 10 5 5 0 73 15 42
2017 BI-03 44 32 9 6 8 2 0 77 14 239
2017 BI-04 36 32 10 13 7 2 0 69 21 334
2017 BI-05 41 39 12 6 0 0 1 81 6 81
2014 BI 42 31 9 10 7 1 0 74 17 788
2014 BI-02 53 23 11 10 3 0 0 76 13 60
2014 BI-03 44 29 8 11 6 1 0 74 18 283
2014 BI-04 38 33 9 10 9 1 0 72 19 356
2014 BI-05 49 31 11 6 2 1 0 81 8 84

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 56 30 7 6 1 0 0 86 8 795
2019 BI-02 57 28 11 5 0 0 0 84 5 83
2019 BI-03 61 30 3 4 2 0 0 91 6 230
2019 BI-04 53 29 9 8 2 0 0 81 10 350
2019 BI-05 53 33 7 6 0 0 1 87 6 101
2018 BI 48 36 7 7 3 0 0 84 9 679
2018 BI-02 44 37 8 7 3 0 0 81 10 59
2018 BI-03 53 31 7 6 2 1 0 85 8 232
2018 BI-04 45 37 6 7 4 0 0 83 11 282
2018 BI-05 47 42 4 4 2 0 0 89 7 90
2017 BI 46 37 8 7 2 0 0 84 9 703
2017 BI-02 50 38 5 5 0 2 0 90 5 42
2017 BI-03 55 32 5 6 2 0 0 87 8 238
2017 BI-04 43 38 10 8 2 0 0 80 10 334
2017 BI-05 37 48 7 5 1 0 1 86 6 81
2014 BI 47 37 7 7 2 0 0 84 9 790
2014 BI-02 48 39 5 5 2 2 0 88 7 60
2014 BI-03 51 34 6 5 3 0 0 85 9 283
2014 BI-04 46 36 8 8 2 0 0 82 10 357
2014 BI-05 42 49 4 6 0 0 0 91 6 84

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 48 35 11 4 2 1 0 84 6 797
2019 BI-02 46 39 11 2 2 0 0 84 5 83
2019 BI-03 52 33 10 3 1 0 1 85 4 230
2019 BI-04 45 36 12 4 2 1 0 81 7 352
2019 BI-05 52 33 9 5 1 0 0 85 6 101
2018 BI 41 38 12 4 3 2 0 81 7 680
2018 BI-02 39 41 12 5 3 0 0 80 8 59
2018 BI-03 45 35 11 5 2 3 0 82 7 230
2018 BI-04 37 39 14 4 4 1 0 78 8 284
2018 BI-05 49 37 10 2 0 1 0 88 2 91
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 51 29 11 5 2 1 2 82 7 798
2019 BI-02 48 26 17 6 0 2 1 77 6 84
2019 BI-03 54 25 12 3 2 1 3 82 5 230
2019 BI-04 45 32 13 5 2 1 2 80 7 352
2019 BI-05 63 28 1 6 2 0 0 91 8 101

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 48 32 9 6 4 0 1 81 10 797
2019 BI-02 52 33 7 4 2 1 0 87 6 84
2019 BI-03 54 27 8 5 3 0 2 83 8 230
2019 BI-04 45 34 9 6 4 0 0 80 11 352
2019 BI-05 40 37 9 9 5 0 0 77 14 100
2018 BI 43 34 10 8 4 0 1 78 12 681
2018 BI-02 51 39 5 3 0 2 0 91 3 59
2018 BI-03 47 30 10 8 3 0 2 78 12 231
2018 BI-04 41 35 11 8 5 0 0 77 13 285
2018 BI-05 36 39 10 10 4 0 1 75 15 90
2017 BI 46 33 9 7 4 1 0 79 12 704
2017 BI-02 50 36 5 5 5 0 0 86 10 42
2017 BI-03 48 33 8 5 5 1 0 82 10 239
2017 BI-04 46 31 9 9 4 0 0 78 13 334
2017 BI-05 36 38 12 11 2 0 0 74 14 81
2014 BI 40 36 10 8 5 0 1 77 13 790
2014 BI-02 35 45 8 10 0 0 2 82 10 60
2014 BI-03 45 30 10 8 6 0 0 76 15 283
2014 BI-04 38 38 10 7 6 0 1 77 13 357
2014 BI-05 31 46 12 10 1 0 0 77 11 84
2011 BI 38 36 12 9 5 0 0 74 14 763
2011 BI-02 29 38 19 11 2 0 2 68 13 63
2011 BI-03 42 35 9 9 5 0 0 77 14 308
2011 BI-04 38 35 13 8 6 0 0 73 14 306
2011 BI-05 29 40 14 13 4 0 0 69 16 85
2008 BI 35 37 10 11 7 0 0 72 18 635
2008 BI-02 39 29 13 13 7 0 0 68 19 72
2008 BI-03 41 34 9 10 6 0 1 75 16 259
2008 BI-04 31 42 11 8 8 0 0 73 16 224
2008 BI-05 24 38 10 18 7 1 1 64 26 71

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 58 23 8 5 3 1 1 83 8 797
2019 BI-02 61 27 7 0 0 2 2 93 0 84
2019 BI-03 66 20 7 3 2 2 1 88 5 230
2019 BI-04 57 23 8 6 4 1 0 81 11 351
2019 BI-05 47 30 13 7 4 0 0 76 11 101
2018 BI 52 26 12 4 5 1 0 79 9 678
2018 BI-02 59 29 10 0 2 0 0 88 2 58
2018 BI-03 56 22 10 4 4 3 1 81 9 230
2018 BI-04 49 26 15 4 6 0 0 75 10 285
2018 BI-05 46 34 11 6 2 1 0 81 8 90
2017 BI 48 29 9 7 4 2 1 79 11 704
2017 BI-02 50 31 10 5 2 0 2 83 7 42
2017 BI-03 51 27 5 9 4 3 1 81 14 239
2017 BI-04 48 28 12 6 4 2 0 78 10 334
2017 BI-05 40 38 12 7 2 0 0 78 10 81
2014 BI 45 32 11 6 5 2 0 78 11 790
2014 BI-02 45 36 13 0 3 3 0 83 3 60
2014 BI-03 50 27 9 5 6 2 0 79 12 283
2014 BI-04 41 33 12 7 4 2 1 76 12 357
2014 BI-05 41 40 8 8 1 1 0 82 10 84
2011 BI 46 29 12 7 4 2 0 77 11 764
2011 BI-02 35 33 21 6 3 2 0 69 10 63
2011 BI-03 50 28 10 8 3 1 1 79 11 309
2011 BI-04 48 25 14 5 5 2 0 75 11 306
2011 BI-05 38 40 9 9 2 1 0 79 12 85
2008 BI 45 31 9 7 6 2 0 78 13 635
2008 BI-02 50 24 11 3 10 3 0 76 13 72
2008 BI-03 49 30 7 7 5 2 0 81 11 259
2008 BI-04 43 31 10 8 7 2 0 75 15 224
2008 BI-05 29 44 13 9 4 1 0 74 13 70

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 50 32 8 7 2 0 1 83 9 795
2019 BI-02 55 35 2 4 2 1 1 91 6 84
2019 BI-03 55 27 10 3 3 1 1 83 7 229
2019 BI-04 49 31 8 9 2 0 1 80 11 350
2019 BI-05 41 43 8 7 2 0 0 83 9 101
2018 BI 49 29 10 7 4 1 0 78 11 677
2018 BI-02 51 31 14 3 2 0 0 81 5 59
2018 BI-03 52 23 8 9 5 1 1 77 14 231
2018 BI-04 46 31 11 6 5 0 0 78 11 283
2018 BI-05 43 36 11 7 2 1 0 80 9 89
2017 BI 45 33 9 8 5 0 0 78 13 702
2017 BI-02 55 26 2 10 5 2 0 83 15 42
2017 BI-03 47 31 7 10 4 1 0 79 14 238
2017 BI-04 45 32 10 8 5 0 0 77 13 333
2017 BI-05 36 46 10 6 2 0 0 82 9 81
2014 BI 43 33 9 9 5 1 0 77 14 789
2014 BI-02 40 37 12 6 3 2 0 78 10 60
2014 BI-03 46 29 8 9 7 1 0 75 16 283
2014 BI-04 41 35 9 10 3 1 1 77 14 356
2014 BI-05 42 37 9 7 4 1 0 80 11 84
2011 BI 40 35 11 10 4 0 0 75 15 765
2011 BI-02 29 43 10 16 3 0 0 71 19 63
2011 BI-03 43 34 11 8 4 0 0 76 12 310
2011 BI-04 39 35 12 8 6 0 0 75 13 306
2011 BI-05 38 35 2 21 4 0 0 73 25 85
2008 BI 38 35 10 9 7 1 0 73 17 636
2008 BI-02 49 21 11 6 13 1 0 70 18 72
2008 BI-03 41 32 11 9 5 1 0 74 15 259
2008 BI-04 33 40 9 9 9 0 0 73 18 224
2008 BI-05 31 44 8 11 4 1 0 76 16 71

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 80 10 4 2 2 1 2 92 4 795
2019 BI-02 92 4 2 0 0 0 2 98 0 84
2019 BI-03 83 9 3 2 2 1 1 93 4 229
2019 BI-04 75 11 5 3 2 1 3 90 5 350
2019 BI-05 77 15 2 3 3 0 0 92 6 101
2017 BI 75 11 6 4 2 1 2 88 6 704
2017 BI-02 86 12 2 0 0 0 0 98 0 42
2017 BI-03 76 11 5 4 2 0 2 89 6 239
2017 BI-04 72 10 7 4 3 1 3 86 7 334
2017 BI-05 82 10 6 2 0 0 0 91 2 81
2014 BI 76 11 5 3 2 0 2 90 6 790
2014 BI-02 85 13 0 0 0 0 2 100 0 60
2014 BI-03 78 8 4 3 3 0 3 89 6 283
2014 BI-04 72 13 6 4 2 1 2 87 6 357
2014 BI-05 80 14 2 1 2 0 0 94 4 84
2011 BI 74 11 7 4 3 0 1 86 7 765
2011 BI-02 74 15 3 6 0 0 2 90 7 62
2011 BI-03 72 11 7 4 4 0 1 84 8 310
2011 BI-04 75 11 7 3 3 1 1 87 6 307
2011 BI-05 80 7 7 2 4 0 0 87 6 85
2008 BI 77 8 3 3 4 0 4 89 7 633
2008 BI-02 87 4 3 4 0 0 1 93 4 71
2008 BI-03 75 8 3 4 5 0 4 87 10 257
2008 BI-04 76 8 4 2 4 1 4 90 6 224
2008 BI-05 82 10 0 1 4 0 3 94 6 71

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 64 21 6 4 2 2 1 88 6 794
2019 BI-02 68 19 5 1 0 5 2 94 1 84
2019 BI-03 67 18 4 4 3 1 3 89 7 228
2019 BI-04 64 22 6 3 3 2 0 87 7 351
2019 BI-05 61 26 7 5 0 1 0 88 5 100
2017 BI 58 25 6 4 4 2 1 86 8 701
2017 BI-02 57 31 5 3 0 5 0 92 3 42
2017 BI-03 60 23 5 3 2 4 2 89 5 237
2017 BI-04 57 25 6 5 6 1 0 83 11 334
2017 BI-05 58 26 14 1 0 0 1 85 1 80
2014 BI 57 22 7 5 5 2 2 83 10 790
2014 BI-02 59 19 7 3 3 5 3 86 7 60
2014 BI-03 59 19 6 5 6 2 3 82 12 283
2014 BI-04 55 24 8 5 5 2 2 81 10 357
2014 BI-05 63 26 5 4 0 1 1 91 4 84
2011 BI 53 27 7 6 3 2 1 82 10 764
2011 BI-02 43 29 6 6 2 6 8 83 9 63
2011 BI-03 57 22 6 7 3 3 1 82 11 308
2011 BI-04 53 27 8 5 5 1 0 82 10 306
2011 BI-05 44 38 9 7 0 0 1 84 7 86

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 66 19 8 3 2 1 0 87 5 798
2019 BI-02 68 19 11 2 0 0 0 87 2 84
2019 BI-03 73 15 7 1 2 2 0 90 4 230
2019 BI-04 63 22 9 4 2 1 0 85 6 352
2019 BI-05 64 19 9 3 5 0 0 83 8 101
2018 BI 59 22 10 4 4 1 1 82 8 678
2018 BI-02 64 24 12 0 0 0 0 88 0 59
2018 BI-03 61 19 9 3 5 1 2 83 8 231
2018 BI-04 57 24 10 4 5 0 0 81 9 283
2018 BI-05 53 24 11 7 2 1 1 80 9 90
2017 BI 56 26 8 4 4 1 0 83 9 702
2017 BI-02 55 33 2 5 2 2 0 90 7 42
2017 BI-03 60 26 7 3 3 1 0 87 6 238
2017 BI-04 56 24 9 4 6 1 0 81 10 334
2017 BI-05 49 31 11 9 0 0 0 80 9 80

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 57 27 7 5 3 0 0 85 8 797
2019 BI-02 70 20 8 1 0 0 0 90 1 84
2019 BI-03 61 27 5 3 3 0 0 89 6 230
2019 BI-04 54 28 8 6 3 0 0 82 9 352
2019 BI-05 51 31 10 4 4 0 0 82 8 100
2018 BI 51 27 12 6 4 0 0 78 10 678
2018 BI-02 61 27 12 0 0 0 0 88 0 59
2018 BI-03 55 26 10 6 3 0 1 81 9 231
2018 BI-04 47 29 13 6 5 0 0 76 11 284
2018 BI-05 47 26 11 10 4 0 1 74 15 89
2017 BI 52 28 8 7 5 0 0 80 12 702
2017 BI-02 62 21 7 7 2 0 0 83 10 42
2017 BI-03 56 27 5 7 5 1 0 84 11 238
2017 BI-04 51 28 9 6 7 0 0 78 13 334
2017 BI-05 39 36 11 11 2 0 0 75 14 80
2014 BI 50 27 9 9 5 0 0 78 14 790
2014 BI-02 46 39 8 3 3 0 0 85 6 60
2014 BI-03 55 23 6 8 7 0 0 78 15 283
2014 BI-04 48 28 10 9 5 0 0 76 14 357
2014 BI-05 45 31 12 11 1 0 0 76 12 84

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 23 51 8 10 3 1 3 78 14 121
2019 BI-05 25 49 10 9 2 0 4 78 11 91
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 31 32 16 8 4 8 0 69 13 794
2019 BI-02 43 29 13 2 1 12 0 81 4 84
2019 BI-03 40 34 11 4 3 7 1 81 8 230
2019 BI-04 26 31 20 9 5 9 0 62 16 352
2019 BI-05 27 32 13 17 5 6 0 62 24 98
2018 BI 28 29 20 9 5 9 0 62 16 684
2018 BI-02 31 34 12 8 2 14 0 75 12 59
2018 BI-03 33 26 18 7 5 11 1 67 14 233
2018 BI-04 23 29 25 8 7 7 0 57 16 287
2018 BI-05 29 30 17 18 3 3 0 61 22 90
2017 BI 24 33 16 11 5 11 0 64 18 704
2017 BI-02 36 24 12 7 2 19 0 74 12 42
2017 BI-03 27 38 11 6 5 13 0 75 13 239
2017 BI-04 19 31 19 12 6 12 0 57 20 334
2017 BI-05 25 32 18 20 5 0 0 57 25 81
2014 BI 24 31 19 10 5 11 0 62 17 789
2014 BI-02 40 26 10 6 3 13 2 77 11 60
2014 BI-03 29 29 17 7 7 11 0 65 16 283
2014 BI-04 18 34 21 12 4 12 0 58 18 356
2014 BI-05 23 34 24 13 4 2 0 59 17 84
2011 BI 24 29 19 11 8 9 0 58 20 762
2011 BI-02 16 45 15 8 6 8 2 68 16 62
2011 BI-03 31 28 19 7 4 11 1 66 13 307
2011 BI-04 20 26 23 12 11 8 0 50 25 306
2011 BI-05 19 31 14 21 8 7 0 54 31 86

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 26 37 17 12 6 2 0 64 18 789
2019 BI-02 39 29 20 5 2 5 0 71 8 83
2019 BI-03 32 37 14 11 3 3 0 71 14 228
2019 BI-04 22 36 20 12 7 2 0 60 20 351
2019 BI-05 20 41 13 14 11 0 0 61 26 98
2018 BI 21 34 19 16 7 2 0 57 23 680
2018 BI-02 27 36 17 14 3 3 0 65 18 59
2018 BI-03 27 35 15 14 6 3 1 64 20 229
2018 BI-04 17 33 23 17 9 2 0 51 26 287
2018 BI-05 19 39 14 20 8 0 0 58 28 90
2017 BI 18 35 20 15 8 4 0 55 24 703
2017 BI-02 36 24 22 2 7 10 0 66 11 42
2017 BI-03 21 38 18 12 7 4 0 62 20 239
2017 BI-04 14 34 22 19 8 4 0 49 28 333
2017 BI-05 20 36 21 15 7 0 1 56 22 81
2014 BI 19 31 21 16 8 4 0 53 25 789
2014 BI-02 25 33 21 5 5 10 2 65 11 60
2014 BI-03 22 32 16 15 11 4 0 56 27 282
2014 BI-04 16 33 22 19 6 4 0 51 26 356
2014 BI-05 22 25 31 17 6 0 0 47 23 84
2011 BI 18 34 21 14 10 2 0 53 25 763
2011 BI-02 16 41 24 10 8 0 2 58 18 63
2011 BI-03 24 31 21 14 7 3 0 57 21 307
2011 BI-04 14 34 21 15 13 3 0 50 29 306
2011 BI-05 14 37 20 17 10 1 0 52 28 86
2008 BI 19 37 19 15 8 3 0 57 23 635
2008 BI-02 19 47 21 6 3 4 0 70 9 72
2008 BI-03 26 37 17 11 5 3 0 65 17 259
2008 BI-04 13 35 20 20 10 1 0 49 31 223
2008 BI-05 11 34 17 23 13 1 1 46 36 71

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 20 32 21 14 6 7 0 57 21 790
2019 BI-02 27 23 19 10 2 19 0 62 15 84
2019 BI-03 24 37 17 10 3 8 0 67 14 230
2019 BI-04 18 31 23 14 8 6 0 52 24 349
2019 BI-05 14 33 21 22 8 1 0 47 31 98
2018 BI 14 31 22 18 7 7 0 49 28 683
2018 BI-02 17 32 24 14 2 12 0 56 17 59
2018 BI-03 19 33 17 16 5 10 1 58 23 232
2018 BI-04 11 29 27 18 10 5 0 41 30 287
2018 BI-05 13 33 19 26 7 2 0 48 33 90
2017 BI 13 26 25 20 7 9 0 43 30 702
2017 BI-02 26 14 26 17 0 17 0 48 20 42
2017 BI-03 15 26 23 17 8 12 0 46 28 239
2017 BI-04 11 25 27 22 8 7 0 39 32 332
2017 BI-05 11 32 23 23 7 1 1 44 32 81
2014 BI 12 28 24 18 9 8 0 44 29 790
2014 BI-02 24 28 18 10 5 15 2 61 17 60
2014 BI-03 14 29 19 16 12 10 0 48 31 283
2014 BI-04 9 29 27 21 6 8 0 41 30 356
2014 BI-05 10 26 34 18 10 2 0 37 28 84
2011 BI 12 33 24 18 9 5 0 47 28 763
2011 BI-02 14 32 22 11 11 10 0 51 25 63
2011 BI-03 17 33 23 15 6 7 0 53 23 307
2011 BI-04 8 33 25 19 10 4 0 43 31 306
2011 BI-05 6 31 22 29 9 2 0 38 39 86
2008 BI 9 34 22 19 8 8 0 47 29 635
2008 BI-02 10 36 22 21 3 8 0 50 26 72
2008 BI-03 13 35 21 14 5 12 0 55 21 258
2008 BI-04 6 33 23 21 13 4 0 41 35 224
2008 BI-05 4 28 21 28 15 3 0 33 45 71

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 18 32 20 17 9 4 0 51 27 794
2019 BI-02 24 25 23 13 6 10 0 54 21 84
2019 BI-03 20 36 15 17 8 4 0 59 25 230
2019 BI-04 16 28 24 19 10 3 0 45 30 352
2019 BI-05 11 43 21 12 11 1 0 55 24 98
2018 BI 15 29 20 20 13 3 0 45 34 681
2018 BI-02 10 32 29 15 5 8 0 46 22 59
2018 BI-03 19 30 16 19 12 3 0 50 33 232
2018 BI-04 13 25 22 21 17 2 0 38 39 285
2018 BI-05 16 38 13 23 7 3 0 55 31 90
2017 BI 12 31 19 22 12 5 0 45 35 703
2017 BI-02 17 29 24 17 2 12 0 51 22 42
2017 BI-03 15 31 18 20 10 6 0 49 32 239
2017 BI-04 8 29 19 25 15 4 0 39 42 333
2017 BI-05 13 41 20 21 6 0 0 53 27 81
2014 BI 11 32 22 21 11 3 0 45 32 790
2014 BI-02 17 34 25 13 6 3 2 54 20 60
2014 BI-03 12 32 20 18 14 3 0 46 33 283
2014 BI-04 8 31 23 26 9 3 0 41 36 356
2014 BI-05 14 38 25 13 7 2 0 54 21 84
2011 BI 11 30 18 25 12 4 0 43 38 763
2011 BI-02 14 25 19 24 8 10 0 44 35 63
2011 BI-03 13 31 19 22 10 5 0 47 34 308
2011 BI-04 9 29 18 26 15 3 0 39 42 305
2011 BI-05 7 33 17 30 10 2 0 40 42 86
2008 BI 12 34 19 22 11 3 0 47 34 637
2008 BI-02 14 40 17 17 6 7 0 58 24 72
2008 BI-03 17 33 18 19 10 3 0 52 29 260
2008 BI-04 7 35 18 24 13 3 0 43 39 224
2008 BI-05 4 28 23 31 13 1 0 33 44 71

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 42 27 15 5 2 8 1 76 7 798
2019 BI-02 54 14 18 2 0 12 0 77 3 84
2019 BI-03 47 23 13 5 2 8 2 78 7 230
2019 BI-04 39 31 14 5 3 8 1 77 8 352
2019 BI-05 38 33 22 5 1 2 0 72 6 101
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 28 45 16 8 2 2 0 74 10 796
2019 BI-02 36 38 15 7 0 4 0 77 7 84
2019 BI-03 31 46 11 9 2 1 0 77 12 229
2019 BI-04 23 47 18 8 2 2 0 71 10 352
2019 BI-05 27 50 12 8 3 0 0 77 11 100
2018 BI 24 43 19 10 3 1 0 68 13 677
2018 BI-02 19 53 19 8 2 0 0 71 10 59
2018 BI-03 28 41 15 12 2 3 0 71 14 229
2018 BI-04 20 43 24 8 4 0 0 63 13 283
2018 BI-05 31 43 13 8 4 0 0 74 12 90
2017 BI 23 44 17 10 3 2 0 69 14 702
2017 BI-02 31 40 14 10 2 2 0 73 12 42
2017 BI-03 25 49 10 9 3 3 0 76 13 237
2017 BI-04 21 41 22 12 3 2 0 63 15 334
2017 BI-05 25 47 20 7 1 0 0 72 9 81
2014 BI 21 43 19 11 3 2 0 65 15 790
2014 BI-02 30 42 16 10 0 2 0 73 10 60
2014 BI-03 26 43 17 10 4 1 0 69 14 283
2014 BI-04 16 42 21 14 3 4 0 60 18 357
2014 BI-05 18 46 21 9 4 1 0 65 13 84
2011 BI 23 45 19 10 3 1 0 68 13 765
2011 BI-02 19 49 21 8 2 2 0 69 10 63
2011 BI-03 29 40 17 10 2 2 0 71 12 309
2011 BI-04 19 48 22 8 4 1 0 67 11 306
2011 BI-05 16 45 14 21 3 0 0 62 24 86

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 13 35 21 17 7 6 0 52 26 792
2019 BI-02 14 33 23 10 5 16 0 56 17 83
2019 BI-03 20 39 14 15 6 6 1 63 22 230
2019 BI-04 10 34 23 19 8 5 0 47 29 347
2019 BI-05 8 37 22 20 11 3 0 46 32 101

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 27 37 17 9 4 4 1 68 14 792
2019 BI-02 30 35 18 5 4 5 2 71 9 82
2019 BI-03 31 35 14 8 5 4 3 71 14 229
2019 BI-04 23 39 19 11 4 5 1 65 15 349
2019 BI-05 33 40 18 8 2 0 0 72 10 101
2018 BI 27 39 15 9 5 3 1 69 15 679
2018 BI-02 22 32 24 15 5 2 0 55 21 59
2018 BI-03 29 40 11 9 4 6 2 74 14 232
2018 BI-04 22 41 17 11 6 2 1 65 17 282
2018 BI-05 43 34 16 2 4 0 0 78 7 90
2017 BI 26 41 12 10 5 5 1 72 15 702
2017 BI-02 17 29 26 12 2 10 5 53 17 42
2017 BI-03 29 42 10 8 4 5 2 76 13 238
2017 BI-04 24 41 13 11 6 5 0 68 18 333
2017 BI-05 33 49 5 6 2 2 1 86 9 81
2014 BI 29 37 13 10 4 6 1 71 15 791
2014 BI-02 24 44 15 10 3 5 0 71 14 60
2014 BI-03 30 34 12 12 4 7 1 69 17 283
2014 BI-04 28 38 14 9 5 6 1 70 15 357
2014 BI-05 36 45 12 5 1 1 0 82 6 84
2011 BI 24 37 14 13 5 7 1 66 19 766
2011 BI-02 16 40 14 19 3 8 0 60 24 63
2011 BI-03 27 31 14 14 5 9 1 64 20 309
2011 BI-04 22 38 15 11 6 7 1 65 18 307
2011 BI-05 28 48 7 13 5 0 0 76 17 86
2008 BI 22 33 16 14 8 7 1 60 23 637
2008 BI-02 24 31 13 19 4 10 0 60 26 72
2008 BI-03 23 30 15 13 8 8 2 60 23 260
2008 BI-04 17 36 16 15 10 6 0 57 26 224
2008 BI-05 28 41 14 7 6 3 1 72 13 71

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 28 39 20 8 2 3 1 69 10 794
2019 BI-02 34 36 17 5 2 6 0 74 8 83
2019 BI-03 36 36 16 5 2 3 1 76 7 229
2019 BI-04 22 38 24 10 3 3 0 62 13 350
2019 BI-05 29 44 15 11 1 1 0 73 12 101
2018 BI 29 38 20 7 4 1 0 68 11 677
2018 BI-02 29 41 17 7 2 5 0 73 9 59
2018 BI-03 32 37 19 7 3 1 0 70 11 230
2018 BI-04 24 39 22 9 5 1 0 64 14 282
2018 BI-05 38 36 20 4 1 0 0 75 5 91

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 15 20 20 16 13 15 2 42 34 796
2019 BI-02 22 22 23 8 7 17 1 53 19 83
2019 BI-03 18 20 20 12 9 17 4 48 26 229
2019 BI-04 11 18 19 19 17 16 1 35 43 352
2019 BI-05 15 30 20 18 12 5 1 47 32 101
2018 BI 14 20 19 18 15 13 2 40 38 680
2018 BI-02 22 15 19 15 12 15 2 45 33 59
2018 BI-03 14 24 15 11 14 19 2 49 32 231
2018 BI-04 10 16 22 23 18 10 1 29 46 283
2018 BI-05 20 27 16 18 12 4 2 51 32 91
2017 BI 12 20 18 20 13 15 2 39 40 701
2017 BI-02 12 17 19 15 15 17 5 38 37 41
2017 BI-03 11 19 13 19 12 22 4 40 42 239
2017 BI-04 11 20 20 21 15 12 1 35 41 332
2017 BI-05 16 27 18 22 7 6 3 47 32 81
2014 BI 10 17 19 19 17 16 2 33 44 790
2014 BI-02 17 11 23 23 11 15 0 33 40 60
2014 BI-03 10 14 18 16 19 20 3 31 46 283
2014 BI-04 8 18 18 21 18 15 2 32 47 356
2014 BI-05 18 23 26 15 10 6 2 44 27 84
2011 BI 9 18 18 18 15 19 2 35 42 765
2011 BI-02 6 21 19 16 11 19 6 37 37 62
2011 BI-03 10 17 17 17 12 24 2 37 39 309
2011 BI-04 7 18 18 19 19 17 2 31 47 307
2011 BI-05 12 24 19 17 15 9 3 41 37 86

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 BI 15 32 20 18 12 3 0 49 31 795
2019 BI-02 20 30 23 10 14 2 0 52 25 83
2019 BI-03 17 33 17 17 12 4 0 52 30 230
2019 BI-04 13 27 23 22 13 2 0 42 35 351
2019 BI-05 18 45 15 14 8 0 0 63 22 100
2018 BI 17 29 19 19 13 3 0 47 33 677
2018 BI-02 20 15 20 25 12 7 0 38 40 59
2018 BI-03 20 30 16 16 13 4 0 53 31 232
2018 BI-04 15 25 21 23 14 1 0 41 38 279
2018 BI-05 14 44 23 10 8 1 0 59 18 91
2017 BI 15 27 18 23 14 3 0 43 38 703
2017 BI-02 29 14 19 19 14 5 0 45 35 42
2017 BI-03 17 26 15 22 15 4 0 45 39 239
2017 BI-04 11 26 21 25 15 3 0 38