2019 Public Service Employee Survey Results for Health Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 49 3 5 1 0 0 91 6 99
2019 Non-shift worker 42 44 3 9 2 0 0 85 11 5232
2017 Shift worker 32 35 7 16 9 0 0 68 25 160
2017 Non-shift worker 32 48 5 11 4 0 0 80 15 5832
2014 Shift worker 27 50 5 12 4 1 0 79 16 171
2014 Non-shift worker 29 49 5 13 5 0 0 78 17 6457
2011 Shift worker 39 44 8 8 1 0 0 83 8 210
2011 Non-shift worker 36 47 4 10 3 0 0 84 13 7070
2008 Shift worker 38 45 5 8 4 0 0 83 12 198
2008 Non-shift worker 41 45 3 9 3 0 0 85 11 6586

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 23 5 10 2 0 0 83 12 99
2019 Non-shift worker 68 17 5 6 3 0 1 86 9 5222
2017 Shift worker 56 19 7 13 5 0 0 75 18 160
2017 Non-shift worker 67 17 5 6 3 0 1 85 10 5822
2014 Shift worker 52 20 7 13 5 0 1 74 19 171
2014 Non-shift worker 65 18 5 6 4 0 1 85 10 6452
2011 Shift worker 55 19 8 10 5 0 2 76 15 210
2011 Non-shift worker 69 16 4 6 4 0 1 86 10 7068
2008 Shift worker 46 17 7 18 10 1 0 64 29 198
2008 Non-shift worker 69 16 4 6 4 0 1 86 10 6575

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 29 5 6 2 0 0 88 7 98
2019 Non-shift worker 44 34 6 11 5 0 0 78 15 5225
2017 Shift worker 35 36 12 10 7 0 0 71 17 159
2017 Non-shift worker 38 35 7 12 7 0 0 73 20 5830
2014 Shift worker 39 37 6 8 9 0 1 77 17 171
2014 Non-shift worker 37 34 7 13 8 0 0 71 21 6450
2011 Shift worker 39 41 11 6 3 0 0 81 8 211
2011 Non-shift worker 42 36 8 9 5 0 0 78 14 7063

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 47 8 10 3 0 0 79 13 99
2019 Non-shift worker 31 39 12 13 4 0 0 71 18 5212
2018 Shift worker 35 44 8 10 2 0 1 80 12 79
2018 Non-shift worker 27 44 11 12 4 0 1 72 17 4270
2017 Shift worker 29 33 11 13 13 1 0 62 27 160
2017 Non-shift worker 27 40 12 14 7 0 0 67 21 5827
2014 Shift worker 18 40 13 16 10 0 2 60 27 169
2014 Non-shift worker 22 39 13 17 8 0 0 62 25 6455
2011 Shift worker 21 43 19 10 6 0 2 65 16 213
2011 Non-shift worker 27 40 12 13 6 0 1 68 20 7069
2008 Shift worker 27 45 10 12 5 0 1 73 17 199
2008 Non-shift worker 29 42 12 11 5 0 1 72 16 6580

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 29 13 3 2 0 0 82 5 98
2019 Non-shift worker 49 34 8 6 2 0 0 83 8 5198
2017 Shift worker 40 34 12 9 6 0 0 73 15 159
2017 Non-shift worker 46 37 8 7 2 0 0 83 9 5811
2014 Shift worker 33 47 9 7 4 0 0 80 11 171
2014 Non-shift worker 41 38 10 7 3 0 0 80 10 6453

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 23 15 2 2 1 0 81 4 98
2019 Non-shift worker 50 30 9 6 4 0 0 80 11 5216
2018 Shift worker 50 33 10 5 1 0 1 84 7 79
2018 Non-shift worker 47 32 9 7 4 0 0 80 11 4266
2017 Shift worker 35 21 19 10 15 0 0 56 25 160
2017 Non-shift worker 45 32 9 8 6 0 0 77 14 5820
2014 Shift worker 37 29 19 6 7 0 1 67 13 171
2014 Non-shift worker 38 35 11 9 6 0 0 74 16 6451
2011 Shift worker 37 34 15 9 3 0 1 72 12 209
2011 Non-shift worker 43 34 9 8 5 0 0 78 13 7074

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 35 15 5 1 1 0 79 6 97
2019 Non-shift worker 39 40 11 7 4 0 0 78 11 5227
2018 Shift worker 38 53 2 6 1 1 0 91 7 79
2018 Non-shift worker 36 42 11 7 4 0 0 78 11 4259
2017 Shift worker 45 30 16 3 5 0 0 76 8 160
2017 Non-shift worker 34 43 10 8 5 0 0 77 13 5828
2014 Shift worker 33 45 11 6 5 0 0 78 11 170
2014 Non-shift worker 29 45 11 10 6 0 0 74 15 6454
2011 Shift worker 37 46 9 5 3 0 0 83 8 211
2011 Non-shift worker 34 40 12 8 5 0 0 75 13 7054
2008 Shift worker 37 38 14 5 6 0 0 76 11 197
2008 Non-shift worker 37 40 11 8 4 0 0 77 12 6544

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 43 7 9 7 0 0 78 15 99
2019 Non-shift worker 32 37 13 11 6 0 0 69 18 5228
2018 Shift worker 35 45 11 3 5 1 0 80 9 78
2018 Non-shift worker 31 34 15 11 7 0 0 66 19 4271
2017 Shift worker 31 26 16 9 16 0 0 58 26 160
2017 Non-shift worker 27 36 15 12 9 0 0 64 21 5830
2014 Shift worker 19 41 13 17 8 2 0 61 26 170
2014 Non-shift worker 23 36 16 14 10 0 0 59 25 6455
2011 Shift worker 25 36 20 12 7 0 0 61 19 213
2011 Non-shift worker 24 38 15 14 10 0 0 62 23 7074

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 47 12 4 2 0 0 83 5 99
2019 Non-shift worker 37 41 10 8 3 0 0 79 11 5202
2018 Shift worker 38 47 11 2 1 0 1 86 3 79
2018 Non-shift worker 36 40 11 9 4 0 0 76 13 4271
2017 Shift worker 38 38 16 4 3 0 0 77 7 159
2017 Non-shift worker 33 42 10 10 5 0 0 75 15 5823

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 37 10 6 1 0 0 82 8 99
2019 Non-shift worker 47 38 8 5 2 0 0 86 6 5205
2018 Shift worker 51 41 6 2 1 0 0 91 3 80
2018 Non-shift worker 48 38 7 4 2 0 0 87 6 4278
2017 Shift worker 41 37 11 6 4 0 1 79 10 160
2017 Non-shift worker 42 40 9 5 3 1 0 83 9 5821
2014 Shift worker 44 34 13 7 2 0 0 78 9 170
2014 Non-shift worker 38 42 11 5 3 0 0 80 9 6452
2011 Shift worker 38 43 10 5 3 0 0 82 8 211
2011 Non-shift worker 40 41 10 6 3 1 0 81 9 7070
2008 Shift worker 37 40 14 5 3 0 0 77 8 199
2008 Non-shift worker 43 38 9 5 3 0 0 82 9 6579

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 34 11 6 7 0 0 76 13 99
2019 Non-shift worker 36 37 12 10 5 0 0 73 15 5215
2018 Shift worker 31 52 9 5 2 1 0 84 7 80
2018 Non-shift worker 35 36 12 9 6 0 0 72 16 4276
2017 Shift worker 32 32 17 7 12 0 0 64 19 158
2017 Non-shift worker 31 37 12 11 8 0 0 69 19 5820

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 27 11 4 2 1 0 82 6 99
2019 Non-shift worker 53 32 9 3 2 0 0 86 5 5203
2018 Shift worker 54 40 2 3 1 0 0 93 4 80
2018 Non-shift worker 50 35 10 3 2 0 0 85 5 4251
2017 Shift worker 61 31 5 0 3 0 0 92 3 157
2017 Non-shift worker 52 35 9 3 2 0 0 86 5 5818
2014 Shift worker 61 27 9 1 0 1 0 89 2 170
2014 Non-shift worker 59 30 7 3 1 0 0 89 4 6451
2011 Shift worker 61 30 6 2 1 0 0 91 3 212
2011 Non-shift worker 58 31 7 3 1 0 0 89 4 7071

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 35 17 4 8 0 2 70 12 97
2019 Non-shift worker 34 40 12 9 5 0 0 74 14 5204
2018 Shift worker 27 44 17 7 3 1 0 72 11 79
2018 Non-shift worker 31 40 13 10 5 0 0 72 15 4264
2017 Shift worker 29 32 15 7 16 1 0 62 23 159
2017 Non-shift worker 31 41 11 10 6 0 0 73 16 5811
2014 Shift worker 19 46 15 12 7 0 0 66 19 171
2014 Non-shift worker 22 43 13 14 9 0 0 65 22 6458
2011 Shift worker 27 42 15 9 7 0 0 69 16 212
2011 Non-shift worker 32 40 11 10 6 0 0 73 16 7064

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 28 16 7 6 0 1 71 13 99
2019 Non-shift worker 37 35 15 8 5 0 0 72 12 5221
2018 Shift worker 31 49 15 2 3 0 0 80 5 79
2018 Non-shift worker 36 34 15 10 5 0 0 70 15 4244
2017 Shift worker 30 28 19 13 10 1 0 58 23 160
2017 Non-shift worker 35 35 14 10 6 0 0 70 16 5820
2014 Shift worker 30 35 19 11 5 0 0 65 16 171
2014 Non-shift worker 29 37 15 12 8 0 0 66 19 6457

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 41 37 13 4 4 0 0 79 8 98
2019 Non-shift worker 35 40 13 8 3 0 1 75 12 5148
2018 Shift worker 34 51 4 9 2 0 0 85 11 80
2018 Non-shift worker 34 36 15 10 5 0 0 70 15 4265
2017 Shift worker 33 31 16 8 13 0 0 64 20 160
2017 Non-shift worker 34 36 13 10 5 0 0 71 16 5810
2014 Shift worker 22 48 13 9 5 1 0 72 14 171
2014 Non-shift worker 28 39 15 11 7 0 0 67 18 6452
2011 Shift worker 33 39 11 10 4 0 3 74 14 211
2011 Non-shift worker 36 40 12 7 4 1 0 77 11 7056

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 37 5 3 4 0 0 88 7 99
2019 Non-shift worker 44 38 10 6 2 0 0 82 8 5232
2018 Shift worker 50 43 2 4 1 0 0 93 4 79
2018 Non-shift worker 40 41 11 5 3 0 0 81 9 4274
2017 Shift worker 51 32 8 3 5 0 0 83 9 158
2017 Non-shift worker 40 40 11 6 4 0 0 80 9 5806
2014 Shift worker 47 33 11 5 4 0 0 79 9 171
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 6453
2011 Shift worker 42 42 9 6 0 0 0 85 7 210
2011 Non-shift worker 41 40 9 6 3 0 0 81 9 7072
2008 Shift worker 42 41 8 8 2 0 0 83 10 199
2008 Non-shift worker 43 40 8 7 3 0 0 83 9 6581

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 26 13 3 0 0 1 85 3 98
2019 Non-shift worker 38 33 17 7 4 0 0 71 12 5198
2018 Shift worker 63 24 5 3 2 0 3 90 5 80
2018 Non-shift worker 37 33 17 8 5 0 1 70 13 4287
2017 Shift worker 37 25 16 11 6 0 4 65 18 160
2017 Non-shift worker 34 37 16 8 4 0 1 72 12 5827
2014 Shift worker 50 27 14 5 4 0 0 77 9 171
2014 Non-shift worker 32 37 18 7 5 0 1 69 12 6455
2011 Shift worker 45 32 16 3 4 0 0 78 7 212
2011 Non-shift worker 34 35 18 7 5 0 0 69 12 7070
2008 Shift worker 33 37 16 8 4 0 1 71 13 198
2008 Non-shift worker 27 34 22 10 7 0 0 61 17 6574

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 17 38 21 16 1 2 39 23 97
2019 Non-shift worker 9 23 37 21 9 1 1 31 32 5226
2018 Shift worker 5 18 26 18 14 8 11 40 28 79
2018 Non-shift worker 9 23 36 20 9 1 2 29 34 4277
2017 Shift worker 10 21 29 21 15 1 2 38 32 159
2017 Non-shift worker 11 24 37 17 7 1 3 26 36 5802
2014 Shift worker 12 23 38 18 5 2 3 24 36 171
2014 Non-shift worker 11 28 38 16 6 1 2 22 40 6432
2011 Shift worker 8 27 33 18 10 1 3 29 37 213
2011 Non-shift worker 12 26 36 17 6 1 2 24 39 7064
2008 Shift worker 15 23 37 14 6 2 3 21 40 198
2008 Non-shift worker 11 27 37 16 6 1 2 22 40 6566

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 14 15 22 37 6 2 63 20 96
2019 Non-shift worker 8 15 29 27 16 2 2 46 24 5208
2018 Shift worker 4 12 11 25 28 7 13 67 20 78
2018 Non-shift worker 8 16 29 26 15 3 2 44 25 4253
2017 Shift worker 18 16 25 17 19 3 4 38 36 158
2017 Non-shift worker 10 18 30 23 13 2 4 38 30 5789
2014 Shift worker 11 21 28 18 14 4 4 35 35 170
2014 Non-shift worker 13 22 31 21 9 2 2 31 36 6427
2011 Shift worker 10 12 30 23 16 5 5 43 24 213
2011 Non-shift worker 12 19 29 23 12 3 3 37 33 7042
2008 Shift worker 12 19 26 21 14 3 4 38 34 198
2008 Non-shift worker 13 20 30 21 11 2 2 34 35 6557

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 21 18 27 19 5 5 51 29 97
2019 Non-shift worker 18 25 29 16 9 2 2 25 44 5214
2018 Shift worker 11 18 20 14 17 6 15 38 36 78
2018 Non-shift worker 19 25 29 15 8 2 3 24 46 4259
2017 Shift worker 17 23 25 11 15 5 4 29 44 159
2017 Non-shift worker 21 25 28 14 7 2 3 22 49 5797
2014 Shift worker 25 23 27 13 6 3 3 20 51 169
2014 Non-shift worker 27 28 25 11 5 2 2 17 57 6428
2011 Shift worker 12 22 33 16 9 3 5 27 37 213
2011 Non-shift worker 20 26 29 14 6 1 3 21 49 7048
2008 Shift worker 17 20 28 17 10 3 6 29 41 197
2008 Non-shift worker 19 26 30 14 6 2 3 22 47 6548

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 2 6 21 21 44 5 2 69 8 95
2019 Non-shift worker 9 17 33 25 14 1 2 40 26 5198
2018 Shift worker 3 8 13 28 30 4 13 71 14 78
2018 Non-shift worker 10 18 33 24 13 1 2 38 29 4244
2017 Shift worker 9 15 25 22 20 5 5 46 26 157
2017 Non-shift worker 11 18 33 24 11 1 3 36 29 5773
2014 Shift worker 8 18 27 24 13 4 6 41 29 171
2014 Non-shift worker 11 20 35 23 8 1 2 32 31 6422
2011 Shift worker 7 13 29 28 15 2 6 47 22 212
2011 Non-shift worker 10 18 34 24 10 1 3 36 29 7044
2008 Shift worker 7 19 24 23 17 2 8 45 29 196
2008 Non-shift worker 10 19 34 24 9 1 2 35 30 6551

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 13 14 27 38 4 2 68 17 97
2019 Non-shift worker 13 21 28 20 14 1 3 36 36 5216
2018 Shift worker 6 16 10 26 19 7 16 58 29 79
2018 Non-shift worker 15 23 29 19 11 2 3 31 39 4263
2017 Shift worker 13 20 24 15 14 8 5 34 39 157
2017 Non-shift worker 19 23 27 17 9 2 4 27 44 5800
2014 Shift worker 20 22 25 13 15 2 4 29 45 169
2014 Non-shift worker 23 26 27 14 6 1 2 21 51 6435
2011 Shift worker 11 21 29 23 11 3 3 36 33 212
2011 Non-shift worker 16 23 30 17 9 1 3 28 41 7049
2008 Shift worker 9 20 23 23 18 2 6 44 31 198
2008 Non-shift worker 15 23 29 19 10 2 3 30 40 6555

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 11 15 28 31 9 2 67 17 96
2019 Non-shift worker 10 17 29 23 16 2 3 41 29 5209
2018 Shift worker 4 13 10 23 21 14 16 63 23 79
2018 Non-shift worker 11 18 27 24 14 4 3 40 31 4254
2017 Shift worker 22 17 24 14 11 6 6 29 44 158
2017 Non-shift worker 12 18 29 21 12 3 5 36 33 5800
2014 Shift worker 13 18 24 22 16 3 4 41 33 170
2014 Non-shift worker 12 17 28 25 12 2 4 39 31 6429
2011 Shift worker 12 17 24 17 18 7 4 39 33 213
2011 Non-shift worker 12 18 28 23 12 2 5 38 32 7047
2008 Shift worker 17 23 18 16 13 7 6 34 45 198
2008 Non-shift worker 16 23 29 18 9 2 4 28 41 6564

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 2 16 25 27 24 3 3 54 19 96
2019 Non-shift worker 14 22 32 17 10 2 2 29 38 5207
2018 Shift worker 3 10 18 22 15 14 17 54 19 79
2018 Non-shift worker 15 23 32 16 9 3 3 26 40 4271
2017 Shift worker 17 19 30 12 11 6 5 26 40 158
2017 Non-shift worker 17 23 33 14 7 2 3 23 42 5803
2014 Shift worker 17 20 23 18 12 3 6 33 41 170
2014 Non-shift worker 21 26 30 12 6 2 3 19 49 6434

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 2 16 22 25 30 3 2 57 19 96
2019 Non-shift worker 8 19 36 23 11 1 2 35 28 5219
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 14 8 11 6 0 3 75 17 99
2019 Non-shift worker 70 15 6 5 3 0 1 86 8 5222
2017 Shift worker 63 12 5 12 4 1 3 78 16 158
2017 Non-shift worker 70 15 6 4 3 0 3 87 7 5826
2014 Shift worker 68 14 6 7 3 0 2 84 10 171
2014 Non-shift worker 71 14 5 4 3 0 3 88 7 6453
2011 Shift worker 55 20 8 10 5 1 2 77 15 213
2011 Non-shift worker 69 14 6 5 3 0 3 86 8 7057
2008 Shift worker 48 20 6 11 9 1 6 73 21 198
2008 Non-shift worker 68 13 5 5 4 1 5 85 9 6574

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 20 18 7 6 4 8 65 15 99
2019 Non-shift worker 31 29 15 9 6 6 4 66 17 5217
2018 Shift worker 36 31 12 4 4 11 4 78 9 80
2018 Non-shift worker 25 30 17 9 7 7 5 63 18 4269
2017 Shift worker 23 24 20 13 10 6 3 53 25 159
2017 Non-shift worker 26 31 14 11 9 5 4 63 21 5824
2014 Shift worker 24 33 14 10 11 3 4 62 24 171
2014 Non-shift worker 29 31 14 11 9 4 3 64 21 6453

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 23 7 8 5 0 0 81 13 99
2019 Non-shift worker 48 28 8 9 5 1 0 77 15 5215
2018 Shift worker 61 29 3 5 2 0 0 90 7 79
2018 Non-shift worker 45 30 8 9 7 1 0 76 16 4263
2017 Shift worker 35 26 13 16 8 1 0 62 25 159
2017 Non-shift worker 44 29 9 10 8 1 0 74 18 5826
2014 Shift worker 35 31 14 14 5 0 1 67 19 171
2014 Non-shift worker 42 29 9 11 8 1 0 72 19 6453

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 23 13 6 1 0 0 80 7 99
2019 Non-shift worker 54 31 6 6 3 0 0 85 9 5209
2018 Shift worker 76 15 6 3 0 0 0 91 3 80
2018 Non-shift worker 52 32 7 6 3 0 0 84 9 4262
2017 Shift worker 36 33 16 10 4 1 0 70 14 160
2017 Non-shift worker 45 36 7 8 4 0 0 81 12 5822
2014 Shift worker 35 41 15 5 4 0 0 76 9 171
2014 Non-shift worker 42 38 8 8 4 0 0 80 12 6452

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 34 10 2 2 0 1 85 4 99
2019 Non-shift worker 47 35 10 5 2 1 0 83 7 5218
2018 Shift worker 53 37 5 1 1 3 0 93 2 80
2018 Non-shift worker 44 37 10 5 3 1 0 82 8 4265
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 18 22 9 2 3 5 64 13 98
2019 Non-shift worker 51 26 12 4 3 1 3 80 7 5227

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 24 17 4 7 1 1 72 11 98
2019 Non-shift worker 46 31 10 7 4 1 1 78 11 5224
2018 Shift worker 45 37 5 6 3 1 3 85 10 78
2018 Non-shift worker 42 34 11 8 4 1 1 77 12 4253
2017 Shift worker 42 27 15 6 8 1 1 70 14 160
2017 Non-shift worker 44 32 10 7 6 1 1 76 13 5829
2014 Shift worker 43 26 17 10 3 0 0 70 13 171
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 6455
2011 Shift worker 33 39 14 6 6 0 1 73 12 213
2011 Non-shift worker 37 35 11 10 7 0 0 72 17 7059
2008 Shift worker 34 38 13 8 7 0 0 71 16 199
2008 Non-shift worker 33 35 12 11 8 1 1 68 19 6583

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 22 12 3 5 2 0 80 8 97
2019 Non-shift worker 54 25 10 6 4 1 1 80 10 5229
2018 Shift worker 56 28 10 0 4 1 0 85 4 78
2018 Non-shift worker 50 29 11 5 4 2 0 80 9 4245
2017 Shift worker 42 30 13 8 5 1 2 74 13 158
2017 Non-shift worker 48 28 10 7 4 2 1 78 11 5826
2014 Shift worker 46 30 9 7 6 1 1 77 13 170
2014 Non-shift worker 44 30 12 7 5 2 0 75 13 6454
2011 Shift worker 40 34 15 6 3 2 0 76 9 211
2011 Non-shift worker 42 30 12 8 6 2 1 74 14 7070
2008 Shift worker 39 35 11 7 4 4 0 77 11 199
2008 Non-shift worker 40 30 12 9 7 2 0 72 16 6578

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 25 10 4 5 2 1 80 9 98
2019 Non-shift worker 49 29 9 7 4 1 1 79 11 5209
2018 Shift worker 49 40 6 2 3 0 0 89 5 76
2018 Non-shift worker 48 31 9 8 4 1 0 79 12 4233
2017 Shift worker 38 34 10 7 5 0 6 76 13 160
2017 Non-shift worker 45 31 9 8 5 1 0 78 14 5824
2014 Shift worker 42 31 11 9 7 0 0 73 16 171
2014 Non-shift worker 41 33 9 9 6 1 0 75 15 6451
2011 Shift worker 37 35 15 8 4 0 0 73 12 213
2011 Non-shift worker 40 33 10 10 6 1 0 74 16 7061
2008 Shift worker 42 31 11 8 8 0 0 73 15 199
2008 Non-shift worker 37 33 10 10 8 1 0 71 19 6578

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 75 8 10 4 0 0 3 85 4 99
2019 Non-shift worker 81 10 4 2 1 0 2 93 3 5195
2017 Shift worker 73 14 4 3 1 0 4 91 5 159
2017 Non-shift worker 78 12 4 2 2 0 2 92 4 5821
2014 Shift worker 82 11 2 2 3 0 0 93 5 170
2014 Non-shift worker 78 12 4 2 2 0 2 92 4 6453
2011 Shift worker 73 16 3 3 3 1 2 91 6 213
2011 Non-shift worker 77 11 4 2 2 0 3 91 4 7063
2008 Shift worker 72 11 3 7 4 1 2 85 12 199
2008 Non-shift worker 79 8 3 3 3 1 4 91 6 6569

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 67 13 9 3 4 0 4 84 7 98
2019 Non-shift worker 63 19 7 4 4 2 2 85 8 5226
2017 Shift worker 31 29 9 5 7 4 15 75 15 157
2017 Non-shift worker 51 24 8 5 5 3 3 81 11 5816
2014 Shift worker 47 24 9 4 7 3 6 78 12 171
2014 Non-shift worker 49 23 8 6 7 3 4 78 13 6456
2011 Shift worker 41 31 13 4 5 2 3 76 10 212
2011 Non-shift worker 46 25 8 7 7 2 3 76 16 7074

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 69 15 7 3 5 1 0 85 8 98
2019 Non-shift worker 64 20 8 3 3 1 0 85 6 5234
2018 Shift worker 69 22 5 3 1 0 0 91 4 77
2018 Non-shift worker 59 23 9 4 4 1 0 83 8 4243
2017 Shift worker 45 23 19 3 7 3 0 70 10 160
2017 Non-shift worker 57 23 9 4 5 2 0 82 9 5822

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 58 27 8 3 4 0 0 85 7 97
2019 Non-shift worker 56 26 8 6 4 0 0 82 10 5232
2018 Shift worker 62 27 4 3 3 0 1 90 6 78
2018 Non-shift worker 52 27 10 7 5 0 0 79 11 4256
2017 Shift worker 45 22 20 5 7 1 0 67 12 160
2017 Non-shift worker 52 26 9 7 5 0 0 78 12 5815
2014 Shift worker 49 29 11 6 6 0 0 78 12 171
2014 Non-shift worker 48 28 10 7 6 0 0 76 13 6450
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 25 11 4 2 10 0 81 7 99
2019 Non-shift worker 33 33 14 8 4 7 0 71 14 5227
2018 Shift worker 56 24 6 2 2 9 1 89 4 80
2018 Non-shift worker 31 30 16 9 5 9 0 67 15 4281
2017 Shift worker 29 30 15 5 12 10 0 65 18 160
2017 Non-shift worker 27 32 16 10 7 9 1 64 18 5830
2014 Shift worker 29 27 17 10 6 10 1 63 18 171
2014 Non-shift worker 23 32 18 10 6 10 0 62 18 6450
2011 Shift worker 29 30 21 5 4 10 1 66 10 211
2011 Non-shift worker 24 30 17 11 9 7 1 59 22 7062

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 32 12 4 3 3 0 80 8 99
2019 Non-shift worker 30 34 17 11 6 3 0 65 17 5211
2018 Shift worker 56 23 6 3 3 9 1 87 6 80
2018 Non-shift worker 28 32 17 12 7 3 0 62 20 4269
2017 Shift worker 27 28 14 11 10 8 0 61 23 159
2017 Non-shift worker 23 33 18 13 9 3 0 58 23 5825
2014 Shift worker 25 28 20 13 9 5 0 56 23 171
2014 Non-shift worker 19 32 21 14 10 3 0 53 25 6444
2011 Shift worker 26 31 22 7 6 7 0 61 15 212
2011 Non-shift worker 20 33 19 14 12 3 0 54 27 7054
2008 Shift worker 31 35 13 6 11 3 0 68 18 199
2008 Non-shift worker 24 35 17 12 10 3 0 60 22 6578

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 31 17 6 2 5 1 74 9 98
2019 Non-shift worker 21 31 20 15 7 6 0 56 23 5209
2018 Shift worker 51 21 9 6 2 10 1 81 9 80
2018 Non-shift worker 19 31 20 15 8 7 1 53 25 4265
2017 Shift worker 24 19 20 12 14 11 1 49 29 158
2017 Non-shift worker 16 30 20 17 10 6 0 49 29 5824
2014 Shift worker 21 22 19 16 13 8 0 47 31 171
2014 Non-shift worker 13 28 22 19 11 6 0 44 32 6450
2011 Shift worker 16 39 25 8 6 6 0 59 15 213
2011 Non-shift worker 12 32 20 18 11 6 0 47 31 7058
2008 Shift worker 14 35 19 15 6 9 0 55 24 198
2008 Non-shift worker 12 34 19 18 11 6 0 49 30 6571

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 33 13 9 3 4 1 74 12 98
2019 Non-shift worker 20 32 19 17 9 3 0 54 27 5221
2018 Shift worker 42 26 13 5 2 11 1 77 8 79
2018 Non-shift worker 18 32 17 19 11 4 0 51 31 4278
2017 Shift worker 19 27 16 13 15 9 0 51 31 160
2017 Non-shift worker 16 31 18 18 13 4 0 49 32 5827
2014 Shift worker 19 29 17 23 7 5 0 50 31 171
2014 Non-shift worker 14 30 19 20 13 3 0 46 34 6446
2011 Shift worker 22 34 24 11 7 2 0 57 18 211
2011 Non-shift worker 13 32 18 22 13 3 0 46 36 7051
2008 Shift worker 17 37 14 19 9 3 0 56 29 198
2008 Non-shift worker 14 35 15 21 12 3 0 50 35 6576

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 22 12 9 3 6 2 74 13 99
2019 Non-shift worker 47 26 13 4 2 6 1 79 6 5233
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 37 16 3 1 1 0 80 4 99
2019 Non-shift worker 28 43 17 8 2 2 0 72 11 5226
2018 Shift worker 35 43 13 5 1 2 0 80 7 78
2018 Non-shift worker 27 42 18 9 3 1 0 70 12 4265
2017 Shift worker 30 32 19 5 6 7 0 67 12 160
2017 Non-shift worker 26 42 17 9 5 2 0 69 14 5820
2014 Shift worker 24 38 22 8 4 3 0 64 13 170
2014 Non-shift worker 23 42 19 10 5 2 0 66 15 6454
2011 Shift worker 26 43 15 8 4 2 1 71 13 211
2011 Non-shift worker 24 43 17 10 5 1 0 68 15 7061

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 25 42 22 6 2 2 1 69 9 98
2019 Non-shift worker 15 35 22 17 6 4 0 52 24 5200

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 35 16 11 2 5 2 68 14 99
2019 Non-shift worker 31 37 15 10 4 3 1 71 14 5217
2018 Shift worker 35 42 5 5 2 8 5 87 8 76
2018 Non-shift worker 30 38 13 9 4 3 2 72 14 4275
2017 Shift worker 30 26 17 10 11 7 0 60 22 160
2017 Non-shift worker 34 37 11 8 5 3 1 75 13 5819
2014 Shift worker 27 37 13 11 5 5 1 68 18 171
2014 Non-shift worker 33 38 11 8 4 4 1 75 13 6456
2011 Shift worker 33 31 16 8 7 3 2 68 15 211
2011 Non-shift worker 31 34 12 10 6 5 1 70 18 7058
2008 Shift worker 29 33 11 15 8 5 0 65 23 199
2008 Non-shift worker 30 34 12 10 7 5 1 69 19 6573

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 39 13 4 2 2 0 81 6 99
2019 Non-shift worker 31 38 19 7 3 2 0 70 10 5215
2018 Shift worker 46 38 11 2 4 0 0 83 6 78
2018 Non-shift worker 31 39 18 6 4 2 0 72 10 4259

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 26 23 4 7 10 4 61 12 98
2019 Non-shift worker 17 22 21 14 12 11 3 45 31 5214
2018 Shift worker 26 27 14 4 5 11 13 70 11 77
2018 Non-shift worker 17 22 20 14 13 11 3 46 32 4266
2017 Shift worker 15 29 21 9 13 10 2 50 26 160
2017 Non-shift worker 17 21 17 15 16 11 3 44 36 5818
2014 Shift worker 12 21 27 8 19 10 2 38 32 171
2014 Non-shift worker 13 20 18 17 19 11 2 38 41 6453
2011 Shift worker 15 23 24 12 10 12 4 46 26 213
2011 Non-shift worker 12 18 18 16 18 13 3 37 41 7067

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 36 16 3 6 7 0 72 11 98
2019 Non-shift worker 22 32 19 15 9 2 0 56 25 5219
2018 Shift worker 33 36 13 8 5 4 0 73 14 78
2018 Non-shift worker 22 32 18 14 10 3 0 56 25 4265
2017 Shift worker 23 33 19 14 9 2 0 57 24 160
2017 Non-shift worker 23 32 15 16 11 2 0 56 28 5814
2014 Shift worker 18 26 24 18 11 3 0 46 30 170
2014 Non-shift worker 17 29 18 19 15 2 0 47 34 6455
2011 Shift worker 20 34 17 15 7 5 3 58 23 212
2011 Non-shift worker 22 33 16 16 12 2 1 56 28 7075
2008 Shift worker 22 39 16 13 6 3 0 63 21 199
2008 Non-shift worker 25 37 15 13 8 2 0 63 21 6578

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 32 16 8 8 6 0 66 17 99
2019 Non-shift worker 20 27 16 16 16 2 1 50 33 5230
2018 Shift worker 24 45 12 4 7 3 6 75 11 78
2018 Non-shift worker 18 29 15 16 17 3 2 49 34 4264
2017 Shift worker 14 28 25 10 14 7 2 47 26 159
2017 Non-shift worker 19 24 14 17 21 3 2 45 40 5815
2014 Shift worker 14 20 25 12 18 3 7 38 34 170
2014 Non-shift worker 13 22 15 20 26 3 2 37 48 6453
2011 Shift worker 15 29 22 16 12 3 3 47 30 213
2011 Non-shift worker 14 26 15 18 22 2 2 43 41 7070
2008 Shift worker 21 28 18 14 15 2 3 51 30 199
2008 Non-shift worker 18 33 14 16 15 2 2 53 33 6568

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 25 4 1 1 3 4 94 2 96
2019 Non-shift worker 49 25 13 5 3 1 4 78 8 5221

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 12 8 2 2 2 14 85 5 95
2019 Non-shift worker 49 13 10 6 9 2 11 71 17 5219

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 31 8 1 3 3 5 86 5 96
2019 Non-shift worker 44 26 16 6 4 1 3 72 11 5219

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 23 11 2 3 3 3 82 6 96
2019 Non-shift worker 40 21 17 9 6 3 4 66 16 5197

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 17 7 5 6 9 4 80 12 96
2019 Non-shift worker 49 15 11 7 7 3 6 71 16 5204

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 18 5 6 1 3 4 87 7 94
2019 Non-shift worker 68 14 7 2 2 2 5 88 5 5207

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 69 15 3 1 6 3 3 89 8 97
2019 Non-shift worker 75 8 5 2 3 4 4 90 5 5208

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 13 2 0 2 1 5 96 2 95
2019 Non-shift worker 78 7 3 1 1 1 9 94 3 5213

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 37 18 3 3 4 2 73 7 97
2019 Non-shift worker 21 42 19 9 3 4 1 66 14 5222
2018 Shift worker 28 38 22 4 3 5 0 69 7 78
2018 Non-shift worker 21 37 22 9 5 4 0 61 16 4272
2017 Shift worker 15 33 21 13 9 8 1 52 24 159
2017 Non-shift worker 20 36 20 12 7 5 0 59 19 5819

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 32 8 3 2 1 0 87 5 97
2019 Non-shift worker 39 39 13 5 2 2 0 79 8 5206
2018 Shift worker 65 27 4 2 1 1 0 93 4 79
2018 Non-shift worker 44 37 10 5 2 1 0 83 7 4270
2017 Shift worker 42 33 10 4 5 5 0 80 10 159
2017 Non-shift worker 39 40 11 5 3 2 0 81 8 5824
2014 Shift worker 44 39 11 3 1 1 0 84 5 171
2014 Non-shift worker 40 38 12 5 3 2 0 80 8 6455
2011 Shift worker 32 43 12 6 3 3 0 78 9 213
2011 Non-shift worker 35 39 13 7 4 2 0 75 11 7056

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 30 10 2 1 3 1 86 4 98
2019 Non-shift worker 45 33 13 3 2 4 0 82 5 5198
2018 Shift worker 56 32 7 2 2 1 0 89 4 80
2018 Non-shift worker 44 35 12 3 2 3 0 82 5 4265
2017 Shift worker 40 30 13 2 6 8 0 77 9 160
2017 Non-shift worker 41 35 14 3 3 4 1 80 6 5816
2014 Shift worker 48 32 12 2 1 4 0 84 4 171
2014 Non-shift worker 44 35 12 3 2 4 0 82 5 6452

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 66 25 4 3 2 0 0 91 5 98
2019 Non-shift worker 52 33 9 4 2 1 0 85 6 5227
2018 Shift worker 71 23 4 2 1 0 0 94 2 80
2018 Non-shift worker 49 35 9 4 3 0 0 85 6 4245
2017 Shift worker 45 31 11 5 7 0 0 76 12 159
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 5823
2014 Shift worker 45 38 11 4 2 0 0 83 6 170
2014 Non-shift worker 45 37 9 5 3 0 0 82 8 6455
2011 Shift worker 43 39 13 1 3 1 0 83 5 211
2011 Non-shift worker 40 37 12 6 4 1 0 78 11 7057
2008 Shift worker 39 37 9 10 3 2 0 78 13 199
2008 Non-shift worker 38 38 12 7 5 1 0 77 12 6576

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 30 7 3 2 1 0 88 5 98
2019 Non-shift worker 41 33 15 6 4 1 0 75 10 5215
2018 Shift worker 60 29 7 2 2 0 0 89 3 79
2018 Non-shift worker 39 33 17 6 4 1 0 72 11 4264
2017 Shift worker 43 22 16 7 11 1 0 65 19 159
2017 Non-shift worker 35 34 17 8 6 1 0 69 14 5817
2014 Shift worker 30 34 22 8 5 1 0 65 13 171
2014 Non-shift worker 26 37 18 11 8 1 0 64 18 6454
2011 Shift worker 33 37 20 6 3 1 0 71 9 212
2011 Non-shift worker 29 35 18 9 7 1 0 65 16 7066

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 52 32 10 3 3 0 0 84 6 97
2019 Non-shift worker 39 36 14 7 3 0 0 76 10 5181
2018 Shift worker 58 31 6 4 1 0 0 89 5 80
2018 Non-shift worker 38 36 14 8 4 0 0 74 11 4239
2017 Shift worker 40 25 17 7 9 1 0 66 17 160
2017 Non-shift worker 34 37 15 9 5 0 0 71 14 5827
2014 Shift worker 33 35 17 9 5 1 0 69 15 171
2014 Non-shift worker 26 38 16 12 7 0 0 65 19 6454
2011 Shift worker 32 40 19 5 4 1 0 73 8 212
2011 Non-shift worker 29 38 16 10 6 0 0 67 17 7063
2008 Shift worker 35 35 14 7 9 0 0 70 16 199
2008 Non-shift worker 30 39 14 10 6 0 0 70 16 6572

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 24 12 8 4 1 1 75 13 98
2019 Non-shift worker 35 26 19 10 6 3 0 63 17 5231
2018 Shift worker 41 23 25 4 3 3 0 66 7 80
2018 Non-shift worker 33 26 19 10 7 4 0 62 18 4275
2017 Shift worker 30 23 17 7 14 8 0 57 24 160
2017 Non-shift worker 30 26 18 12 9 4 0 59 22 5817
2014 Shift worker 29 24 18 14 9 6 0 56 24 171
2014 Non-shift worker 26 26 19 14 11 4 0 54 26 6457
2011 Shift worker 31 25 20 15 6 4 0 58 21 213
2011 Non-shift worker 28 25 19 14 10 4 0 55 25 7063
2008 Shift worker 29 26 11 14 12 8 0 59 28 199
2008 Non-shift worker 28 28 17 13 9 5 1 58 23 6577
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 33 32 35 98
2019 Non-shift worker 30 33 36 5241
2018 Shift worker 22 24 54 78
2018 Non-shift worker 30 33 37 4285
2017 Shift worker 25 39 36 160
2017 Non-shift worker 31 35 34 5822
2014 Shift worker 29 41 30 171
2014 Non-shift worker 30 34 36 6459
2011 Shift worker 30 40 29 213
2011 Non-shift worker 33 33 34 7072

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Shift worker 2 33 11 0 52 2 30
2019 Non-shift worker 10 36 34 3 11 7 1566
2018 Shift worker 3 35 7 0 55 0 16
2018 Non-shift worker 12 33 34 4 12 5 1242
2017 Shift worker 5 16 19 32 13 15 37
2017 Non-shift worker 12 32 36 6 7 7 1817
2014 Shift worker 13 21 34 20 9999 12 51
2014 Non-shift worker 11 30 39 9 9999 11 1929
2011 Shift worker 11 35 24 13 9999 15 63
2011 Non-shift worker 12 31 39 8 9999 10 2359
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 36 16 13 3 4 2 65 17 98
2019 Non-shift worker 35 46 8 7 2 1 2 83 9 5230

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 19 17 2 1 13 2 77 3 97
2019 Non-shift worker 57 24 9 2 1 5 2 87 4 5223
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 7 93 99
2019 Non-shift worker 12 88 5227
2018 Shift worker 4 96 80
2018 Non-shift worker 12 88 4285

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 7 93 97
2019 Non-shift worker 15 85 5218

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 24 14 18 6 3 17 18 58 13 99
2019 Non-shift worker 16 14 19 7 6 29 9 49 21 5229
2018 Shift worker 30 12 10 2 1 26 18 75 7 79
2018 Non-shift worker 14 15 19 6 5 31 9 49 19 4274
2017 Shift worker 17 17 17 9 6 28 6 51 23 159
2017 Non-shift worker 15 17 18 7 8 27 8 48 23 5829
2014 Shift worker 16 14 24 7 6 29 4 45 19 171
2014 Non-shift worker 13 16 19 7 7 29 8 47 24 6456

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 20 14 2 3 10 5 77 6 99
2019 Non-shift worker 33 30 17 6 3 10 1 71 10 5233
2018 Shift worker 39 27 13 2 3 14 2 78 6 79
2018 Non-shift worker 30 33 17 6 4 10 1 70 10 4272
2017 Shift worker 31 27 15 7 11 7 2 64 19 157
2017 Non-shift worker 28 31 17 7 6 10 1 67 14 5821
2014 Shift worker 25 26 23 8 5 12 0 58 15 170
2014 Non-shift worker 22 28 20 7 5 16 2 61 15 6455
2011 Shift worker 32 36 19 6 2 5 0 71 8 212
2011 Non-shift worker 28 32 17 8 5 9 0 67 14 7066
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 7 93 99
2019 Non-shift worker 7 93 5226
2018 Shift worker 5 95 80
2018 Non-shift worker 7 93 4266

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 6 94 98
2019 Non-shift worker 8 92 5223

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 10 17 7 3 22 15 60 14 98
2019 Non-shift worker 18 13 20 3 3 33 9 54 11 5222
2018 Shift worker 31 15 12 2 2 21 17 74 6 79
2018 Non-shift worker 16 15 21 3 3 35 8 54 10 4269
2017 Shift worker 22 12 23 2 4 31 7 54 10 156
2017 Non-shift worker 16 16 20 3 4 34 8 55 11 5825
2014 Shift worker 21 15 25 3 4 26 6 53 10 171
2014 Non-shift worker 14 15 20 3 3 36 9 53 11 6449

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 26 13 4 3 12 3 77 8 98
2019 Non-shift worker 35 28 17 3 2 12 2 74 7 5219
2018 Shift worker 45 25 16 2 3 9 0 77 5 79
2018 Non-shift worker 31 31 18 3 3 13 2 72 7 4273
2017 Shift worker 34 22 20 3 4 14 2 67 9 157
2017 Non-shift worker 31 32 16 3 3 13 2 73 7 5813
2014 Shift worker 30 21 28 3 1 17 0 62 5 171
2014 Non-shift worker 26 28 19 3 3 19 2 69 7 6453
2011 Shift worker 40 32 15 4 1 7 0 78 6 212
2011 Non-shift worker 35 34 14 4 3 10 0 77 7 7052
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 21 18 12 9 1 2 61 21 97
2019 Non-shift worker 22 28 21 13 14 0 1 51 27 5231
2018 Shift worker 32 18 20 8 14 1 7 54 25 80
2018 Non-shift worker 17 25 24 14 18 1 2 42 33 4275
2017 Shift worker 14 21 21 11 31 0 1 36 43 160
2017 Non-shift worker 18 24 20 15 21 1 2 43 36 5815

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 34 29 22 10 4 0 2 65 13 97
2019 Non-shift worker 19 30 25 15 10 0 1 49 25 5235
2018 Shift worker 23 31 25 6 10 1 3 57 17 80
2018 Non-shift worker 15 27 29 17 11 0 1 42 28 4272
2017 Shift worker 17 22 31 11 19 0 0 39 30 159
2017 Non-shift worker 15 28 27 17 12 0 1 43 30 5815

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 28 12 6 2 0 2 80 8 98
2019 Non-shift worker 25 31 22 12 7 0 1 57 20 5209
2018 Shift worker 32 29 14 6 7 6 7 70 15 80
2018 Non-shift worker 21 30 24 14 9 1 2 52 23 4263
2017 Shift worker 33 23 24 10 7 2 2 57 18 159
2017 Non-shift worker 21 30 23 14 9 1 2 52 24 5806

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 16 25 6 6 1 2 61 12 96
2019 Non-shift worker 24 25 23 14 12 1 1 50 26 5210
2018 Shift worker 32 17 18 8 13 1 10 55 24 80
2018 Non-shift worker 18 25 25 16 13 1 2 44 30 4266
2017 Shift worker 23 19 21 15 21 1 0 43 35 158
2017 Non-shift worker 17 24 23 17 15 1 2 42 34 5815

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 70 17 6 5 2 0 1 87 7 97
2019 Non-shift worker 48 25 12 5 4 0 5 77 11 5208
2018 Shift worker 52 24 5 2 3 2 12 89 5 80
2018 Non-shift worker 42 26 14 7 5 1 7 73 12 4255
2017 Shift worker 45 19 11 6 10 1 8 70 18 159
2017 Non-shift worker 39 25 15 6 5 1 9 71 12 5801

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 35 10 4 3 0 1 82 8 98
2019 Non-shift worker 32 30 19 10 8 0 1 63 18 5211
2018 Shift worker 42 25 17 7 3 4 1 71 11 80
2018 Non-shift worker 29 28 20 12 9 0 1 58 21 4267
2017 Shift worker 32 24 18 12 13 0 1 57 25 160
2017 Non-shift worker 27 31 22 11 8 0 1 58 20 5802

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 32 12 2 4 1 4 81 6 98
2019 Non-shift worker 28 36 21 8 5 1 1 66 13 5210
2018 Shift worker 35 35 12 4 4 3 7 78 9 80
2018 Non-shift worker 24 35 23 9 5 1 1 61 15 4262
2017 Shift worker 30 29 14 13 12 1 1 60 26 160
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 5799

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 25 15 4 4 1 2 77 8 98
2019 Non-shift worker 24 34 22 11 6 1 1 60 18 5204
2018 Shift worker 31 30 25 2 2 3 7 68 5 80
2018 Non-shift worker 21 33 26 12 6 1 1 55 19 4264
2017 Shift worker 34 29 18 11 6 1 2 65 17 160
2017 Non-shift worker 21 32 23 14 8 1 2 54 23 5792

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 23 19 8 4 0 2 69 12 97
2019 Non-shift worker 32 31 19 10 6 0 1 64 16 5198
2018 Shift worker 27 28 24 7 4 3 7 61 12 80
2018 Non-shift worker 27 34 21 11 6 1 1 61 18 4255
2017 Shift worker 39 28 16 7 7 2 1 69 14 160
2017 Non-shift worker 26 32 20 11 8 1 2 60 20 5795

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 22 9 7 5 0 1 79 12 97
2019 Non-shift worker 42 27 15 7 7 0 1 71 14 5199

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 32 13 4 3 0 3 79 7 96
2019 Non-shift worker 34 32 19 8 5 0 1 68 13 5202
2018 Shift worker 25 37 22 7 2 3 4 67 10 79
2018 Non-shift worker 28 33 22 11 5 1 1 62 16 4242
2017 Shift worker 36 24 17 11 11 0 1 61 22 159
2017 Non-shift worker 28 32 21 10 6 1 2 62 16 5783

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 65 13 10 6 2 0 3 81 9 96
2019 Non-shift worker 52 25 12 5 4 0 2 78 9 5193
2018 Shift worker 62 11 11 3 2 3 7 82 5 79
2018 Non-shift worker 48 25 13 6 5 1 2 75 11 4252
2017 Shift worker 47 23 12 7 8 1 1 72 16 160
2017 Non-shift worker 48 26 13 6 4 0 2 76 11 5821

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 74 14 2 3 3 0 4 92 6 94
2019 Non-shift worker 72 12 4 2 2 1 7 91 4 5196
2018 Shift worker 57 12 4 4 2 4 17 88 7 80
2018 Non-shift worker 67 16 6 3 3 1 6 88 6 4265

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 81 9 2 2 4 0 2 92 6 97
2019 Non-shift worker 72 11 6 4 3 1 3 87 7 5197
2018 Shift worker 63 9 7 1 3 4 12 86 5 79
2018 Non-shift worker 68 13 6 4 4 1 4 86 8 4251
2017 Shift worker 60 19 5 3 5 1 6 86 9 157
2017 Non-shift worker 68 13 6 4 4 1 4 85 8 5822

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 69 14 9 2 3 0 3 86 5 97
2019 Non-shift worker 57 26 9 3 2 0 2 85 6 5182
2018 Shift worker 64 17 6 2 2 1 7 88 5 79
2018 Non-shift worker 56 26 10 4 2 1 1 84 6 4264
2017 Shift worker 42 27 11 5 8 0 7 74 14 158
2017 Non-shift worker 53 28 10 4 2 0 2 83 7 5822

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 75 13 3 3 4 0 2 90 6 98
2019 Non-shift worker 60 19 9 5 5 0 2 81 9 5180
2018 Shift worker 69 11 2 3 5 1 8 88 9 80
2018 Non-shift worker 55 21 11 6 5 1 1 78 11 4258
2017 Shift worker 49 22 10 4 8 1 7 77 13 160
2017 Non-shift worker 56 21 9 6 5 0 2 79 11 5814

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 72 5 5 1 0 0 17 93 1 97
2019 Non-shift worker 55 12 5 2 1 0 25 90 4 5161
2018 Shift worker 64 6 2 2 2 1 23 92 6 79
2018 Non-shift worker 50 12 5 2 1 1 29 88 5 4245
2017 Shift worker 51 20 3 2 2 1 21 91 5 160
2017 Non-shift worker 51 13 5 2 1 0 27 88 5 5813

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 77 12 2 1 2 0 5 94 3 98
2019 Non-shift worker 68 17 6 2 1 0 5 91 3 5181
2018 Shift worker 66 18 2 3 2 1 8 93 6 79
2018 Non-shift worker 64 19 7 2 1 1 7 89 3 4246
2017 Shift worker 60 17 10 5 2 2 5 82 7 159
2017 Non-shift worker 62 20 7 2 1 1 7 89 4 5786

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 66 12 5 4 8 0 4 82 13 98
2019 Non-shift worker 70 14 5 3 3 1 3 88 7 5199
2018 Shift worker 50 22 7 10 5 1 4 76 16 80
2018 Non-shift worker 66 16 6 3 4 1 5 86 7 4265
2017 Shift worker 53 15 12 5 10 1 5 72 16 159
2017 Non-shift worker 61 18 7 4 4 1 4 84 8 5821

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 62 24 5 4 1 0 4 90 5 98
2019 Non-shift worker 52 27 12 4 2 0 2 82 6 5188
2018 Shift worker 51 24 8 5 5 1 6 81 10 80
2018 Non-shift worker 47 29 14 4 2 1 2 79 7 4261
2017 Shift worker 49 25 15 8 2 1 1 75 10 160
2017 Non-shift worker 49 30 12 4 2 0 3 82 6 5809

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 40 25 8 2 0 0 66 9 98
2019 Non-shift worker 15 35 35 11 4 0 0 50 15 5236
2018 Shift worker 24 46 24 3 2 1 0 71 5 80
2018 Non-shift worker 13 33 36 13 5 0 0 47 17 4290
2017 Shift worker 11 28 28 15 13 3 1 41 30 159
2017 Non-shift worker 11 31 38 13 7 0 0 42 20 5820

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 8 12 33 29 18 0 0 47 20 97
2019 Non-shift worker 9 16 40 24 10 0 0 34 26 5197
2018 Shift worker 7 6 26 29 31 1 0 61 13 80
2018 Non-shift worker 9 19 40 22 10 0 0 32 28 4235
2017 Shift worker 14 25 27 24 9 0 1 33 39 159
2017 Non-shift worker 9 19 42 21 8 0 0 30 29 5820

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 34 11 12 2 5 0 73 15 98
2019 Non-shift worker 39 40 12 6 2 2 0 80 8 5215
2018 Shift worker 27 45 13 2 2 7 4 81 5 77
2018 Non-shift worker 39 39 12 5 3 2 0 80 8 4278
2017 Shift worker 24 35 18 8 14 2 0 60 22 159
2017 Non-shift worker 34 40 13 6 5 2 0 76 11 5823

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 39 15 8 5 1 0 72 13 99
2019 Non-shift worker 28 36 17 11 6 1 0 65 18 5226
2018 Shift worker 35 37 14 4 5 4 1 76 10 80
2018 Non-shift worker 27 37 16 12 7 2 0 65 19 4282
2017 Shift worker 24 32 17 13 13 1 0 56 27 160
2017 Non-shift worker 20 40 15 14 10 2 0 61 24 5823
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 15 85 97
2019 Non-shift worker 19 81 5231
2017 Shift worker 18 82 156
2017 Non-shift worker 20 80 5821
2014 Shift worker 10 90 170
2014 Non-shift worker 17 83 6441

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 88 12 15
2019 Non-shift worker 83 17 999
2017 Shift worker 62 38 28
2017 Non-shift worker 82 18 1185
2014 Shift worker 65 35 16
2014 Non-shift worker 80 20 1115

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 17 20 7 0 0 10 70 8 13
2019 Non-shift worker 51 33 4 7 3 1 0 85 11 822
2017 Shift worker 32 31 11 19 7 0 0 63 26 21
2017 Non-shift worker 51 32 6 7 3 0 0 84 10 976
2014 Shift worker 45 35 13 7 0 0 0 80 7 11
2014 Non-shift worker 50 33 6 6 3 0 1 84 9 902
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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 35 16 2 8 1 1 38 62 98
2019 Non-shift worker 23 31 22 11 10 2 1 23 77 5215
2018 Shift worker 24 24 21 6 9 11 5 28 72 80
2018 Non-shift worker 26 25 22 12 12 2 1 26 74 4282
2017 Shift worker 14 18 17 19 24 7 2 16 84 160
2017 Non-shift worker 26 23 20 12 14 3 1 27 73 5834

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 61 39 61
2019 Non-shift worker 57 43 3908

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 60 40 56
2019 Non-shift worker 40 60 3859
2018 Shift worker 51 49 51
2018 Non-shift worker 27 73 3078

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 27 21 14 13 0 5 50 28 57
2019 Non-shift worker 12 24 18 18 19 2 7 39 41 3863
2018 Shift worker 30 21 18 20 9 1 1 52 30 51
2018 Non-shift worker 10 22 18 19 23 2 6 35 45 3091
2017 Shift worker 7 14 17 15 30 9 7 26 54 117
2017 Non-shift worker 10 21 16 18 25 2 8 35 48 4059

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 16 32 14 10 22 0 6 52 34 58
2019 Non-shift worker 5 15 16 21 34 2 6 22 60 3866
2018 Shift worker 12 23 27 15 13 0 10 38 31 51
2018 Non-shift worker 3 11 14 19 46 2 5 15 70 3086
2017 Shift worker 3 10 7 18 52 6 5 14 78 118
2017 Non-shift worker 2 8 11 18 52 2 6 11 77 4054

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 22 9 3 7 0 9 80 11 97
2019 Non-shift worker 37 19 15 9 11 1 7 61 22 5171
2018 Shift worker 41 16 8 5 5 8 16 75 14 80
2018 Non-shift worker 33 18 15 11 12 1 10 57 25 4276
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