2019 Public Service Employee Survey Results for Health Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Collective Agreements and Terms and Conditions of Employment
Harassment
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	45	4	10	3	83	13	1254
2019	Does not provide services to public	43	43	3	9	2	86	11	4146
2017	Provides services to public	28	47	6	14	5	75	19	1654
2017	Does not provide services to public	34	48	4	10	4	82	14	4337
2014	Provides services to public	25	48	6	14	6	74	21	1866
2014	Does not provide services to public	31	49	5	12	4	79	16	4758
2011	Provides services to public	34	47	5	11	4	81	14	2074
2011	Does not provide services to public	37	47	4	9	3	85	12	5179
2008	Provides services to public	37	45	4	10	4	82	14	2143
2008	Does not provide services to public	42	44	3	8	2	87	10	4631

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	63	19	6	7	4	1	83	11	1253
2019	Does not provide services to public	69	17	5	5	3	1	87	8	4137
2017	Provides services to public	64	18	6	7	4	2	83	11	1651
2017	Does not provide services to public	67	17	5	6	3	1	86	10	4330
2014	Provides services to public	64	19	6	7	3	1	84	10	1866
2014	Does not provide services to public	65	18	5	6	4	1	85	10	4753
2011	Provides services to public	66	17	4	7	4	1	85	11	2074
2011	Does not provide services to public	69	16	4	6	4	1	86	10	5176
2008	Provides services to public	66	17	5	7	4	1	85	11	2143
2008	Does not provide services to public	69	15	4	7	4	1	85	10	4620

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	36	7	10	6	78	16	1252
2019	Does not provide services to public	45	33	6	11	4	79	15	4140
2017	Provides services to public	36	36	8	12	8	72	20	1653
2017	Does not provide services to public	39	34	7	12	7	74	19	4335
2014	Provides services to public	35	36	7	14	8	71	21	1864
2014	Does not provide services to public	38	33	7	13	8	72	21	4753
2011	Provides services to public	40	37	8	9	5	77	14	2074
2011	Does not provide services to public	43	36	8	8	5	79	14	5174

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	40	13	14	5	0	67	20	1249
2019	Does not provide services to public	32	39	11	12	4	0	72	17	4131
2018	Provides services to public	25	45	12	13	4	0	71	17	981
2018	Does not provide services to public	28	44	11	12	4	1	73	16	3356
2017	Provides services to public	24	40	12	16	8	0	64	24	1653
2017	Does not provide services to public	28	39	12	13	7	0	68	20	4333
2014	Provides services to public	19	37	14	20	9	0	56	29	1864
2014	Does not provide services to public	24	40	13	16	7	0	64	23	4756
2011	Provides services to public	26	41	12	13	7	1	68	20	2075
2011	Does not provide services to public	27	40	13	12	6	1	68	19	5181
2008	Provides services to public	29	42	12	11	5	1	71	17	2142
2008	Does not provide services to public	29	42	13	10	5	1	72	15	4627

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	37	10	7	4	79	11	1248
2019	Does not provide services to public	51	33	8	5	2	85	7	4117
2017	Provides services to public	40	38	9	9	4	78	13	1646
2017	Does not provide services to public	48	36	7	6	2	85	8	4323
2014	Provides services to public	35	42	11	9	3	77	12	1865
2014	Does not provide services to public	44	37	10	7	2	81	9	4755

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	29	12	7	6	0	76	13	1253
2019	Does not provide services to public	51	30	8	6	3	0	82	10	4130
2018	Provides services to public	43	34	9	8	6	0	77	14	981
2018	Does not provide services to public	49	31	9	7	3	0	80	10	3352
2017	Provides services to public	41	30	11	9	8	0	72	17	1651
2017	Does not provide services to public	46	32	8	8	5	0	79	13	4328
2014	Provides services to public	33	36	12	10	8	1	69	18	1865
2014	Does not provide services to public	40	34	10	9	5	0	75	14	4753
2011	Provides services to public	38	35	10	9	7	0	73	16	2076
2011	Does not provide services to public	45	34	8	7	5	0	79	12	5179

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	39	13	6	4	77	10	1249
2019	Does not provide services to public	39	40	11	7	4	79	11	4144
2018	Provides services to public	34	45	10	7	4	79	11	976
2018	Does not provide services to public	36	41	11	7	4	78	11	3350
2017	Provides services to public	36	42	11	7	4	78	11	1653
2017	Does not provide services to public	33	44	10	8	5	77	13	4334
2014	Provides services to public	32	44	10	9	4	77	13	1867
2014	Does not provide services to public	28	45	11	10	6	73	16	4753
2011	Provides services to public	38	40	11	7	5	78	11	2068
2011	Does not provide services to public	33	41	12	9	5	74	14	5170
2008	Provides services to public	40	40	10	6	4	80	10	2126
2008	Does not provide services to public	35	40	11	9	5	75	13	4605

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	36	14	13	8	0	65	21	1257
2019	Does not provide services to public	33	38	13	11	6	0	71	17	4138
2018	Provides services to public	29	35	15	12	9	0	64	21	980
2018	Does not provide services to public	32	35	15	11	7	0	67	18	3357
2017	Provides services to public	25	34	16	13	12	1	59	25	1651
2017	Does not provide services to public	28	37	14	12	9	0	65	20	4338
2014	Provides services to public	21	32	19	15	12	0	54	26	1866
2014	Does not provide services to public	24	37	15	14	9	0	61	24	4755
2011	Provides services to public	23	35	16	14	11	0	58	26	2076
2011	Does not provide services to public	25	38	14	13	9	0	63	22	5182

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	41	11	8	3	0	78	11	1247
2019	Does not provide services to public	37	42	10	8	3	0	79	11	4123
2018	Provides services to public	35	42	11	6	5	0	78	11	979
2018	Does not provide services to public	36	39	11	10	3	0	76	13	3359
2017	Provides services to public	33	44	10	8	5	1	78	12	1649
2017	Does not provide services to public	33	41	11	10	5	0	74	15	4332

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	38	8	4	2	0	85	6	1251
2019	Does not provide services to public	47	38	8	5	2	0	86	6	4121
2018	Provides services to public	50	38	6	4	2	1	89	5	979
2018	Does not provide services to public	48	38	8	4	2	0	86	6	3366
2017	Provides services to public	41	41	8	5	3	1	83	8	1649
2017	Does not provide services to public	43	39	9	6	3	0	82	9	4331
2014	Provides services to public	37	42	12	5	3	0	80	8	1867
2014	Does not provide services to public	39	41	11	5	3	0	80	9	4751
2011	Provides services to public	39	42	9	6	3	1	82	9	2076
2011	Does not provide services to public	39	40	10	6	3	0	80	9	5178
2008	Provides services to public	45	38	10	4	3	0	83	7	2142
2008	Does not provide services to public	42	39	9	6	3	0	82	9	4626

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	36	14	9	7	69	16	1254
2019	Does not provide services to public	38	37	11	10	5	75	14	4128
2018	Provides services to public	35	36	14	8	7	71	15	980
2018	Does not provide services to public	35	37	12	10	6	72	16	3363
2017	Provides services to public	29	36	14	12	9	65	21	1650
2017	Does not provide services to public	32	37	12	10	8	70	19	4327

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	54	32	10	3	1	86	4	1249
2019	Does not provide services to public	53	33	9	3	2	86	5	4119
2018	Provides services to public	51	36	9	2	1	87	3	974
2018	Does not provide services to public	50	35	10	4	2	85	5	3343
2017	Provides services to public	54	33	9	3	2	86	5	1647
2017	Does not provide services to public	51	35	9	3	1	87	4	4327
2014	Provides services to public	63	28	7	2	1	91	3	1864
2014	Does not provide services to public	57	30	8	3	1	88	4	4753
2011	Provides services to public	61	29	6	2	1	90	3	2076
2011	Does not provide services to public	56	32	7	3	2	88	4	5180

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	39	13	9	7	0	71	16	1248
2019	Does not provide services to public	34	40	12	9	5	0	74	13	4120
2018	Provides services to public	31	40	14	9	6	0	71	15	975
2018	Does not provide services to public	32	40	13	10	5	0	72	15	3355
2017	Provides services to public	30	39	11	10	8	1	70	18	1645
2017	Does not provide services to public	31	41	11	10	6	0	73	16	4324
2014	Provides services to public	20	42	13	14	10	0	63	24	1866
2014	Does not provide services to public	23	43	12	13	8	0	66	21	4759
2011	Provides services to public	32	38	12	11	7	0	71	18	2076
2011	Does not provide services to public	32	42	11	10	5	0	73	16	5174

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	34	16	9	7	69	15	1254
2019	Does not provide services to public	38	35	15	7	4	74	11	4134
2018	Provides services to public	33	35	15	11	6	68	17	972
2018	Does not provide services to public	36	34	15	9	5	71	14	3337
2017	Provides services to public	32	34	15	10	8	67	18	1649
2017	Does not provide services to public	36	35	13	10	6	71	15	4330
2014	Provides services to public	27	37	16	12	8	63	21	1867
2014	Does not provide services to public	30	37	14	11	7	67	19	4757

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	40	13	9	5	0	0	73	13	1236
2019	Does not provide services to public	36	40	12	8	3	0	1	76	11	4077
2018	Provides services to public	35	37	13	10	5	0	0	71	15	980
2018	Does not provide services to public	34	36	15	10	4	0	1	70	15	3352
2017	Provides services to public	32	36	13	12	7	0	0	69	18	1648
2017	Does not provide services to public	34	36	13	10	5	0	0	71	15	4321
2014	Provides services to public	26	38	16	12	8	0	0	64	20	1865
2014	Does not provide services to public	28	39	14	11	6	1	0	68	17	4754
2011	Provides services to public	34	40	11	9	4	1	0	75	14	2068
2011	Does not provide services to public	36	40	12	7	3	1	1	78	10	5172

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	38	11	4	3	0	82	7	1256
2019	Does not provide services to public	43	39	10	6	2	0	82	8	4144
2018	Provides services to public	41	41	11	4	3	0	83	7	980
2018	Does not provide services to public	40	41	10	6	3	0	81	9	3361
2017	Provides services to public	43	38	11	4	3	1	81	8	1646
2017	Does not provide services to public	39	40	11	6	4	0	79	10	4318
2014	Provides services to public	41	40	11	5	3	0	81	8	1864
2014	Does not provide services to public	37	40	11	7	4	0	77	12	4756
2011	Provides services to public	43	39	9	6	3	0	83	9	2076
2011	Does not provide services to public	40	41	10	6	3	0	81	10	5178
2008	Provides services to public	46	38	7	6	2	0	84	8	2143
2008	Does not provide services to public	41	41	8	7	3	0	82	10	4627

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	32	18	11	6	1	65	17	1247
2019	Does not provide services to public	40	33	16	6	4	0	74	10	4118
2018	Provides services to public	37	30	17	9	6	1	68	15	984
2018	Does not provide services to public	37	34	16	7	5	1	72	12	3370
2017	Provides services to public	30	38	16	9	5	1	69	15	1652
2017	Does not provide services to public	36	37	16	7	4	1	73	12	4334
2014	Provides services to public	30	35	20	8	6	1	66	14	1865
2014	Does not provide services to public	34	37	17	7	4	1	72	11	4756
2011	Provides services to public	32	33	20	9	5	1	65	15	2078
2011	Does not provide services to public	35	36	18	6	4	0	71	11	5178
2008	Provides services to public	25	32	23	12	8	0	57	19	2138
2008	Does not provide services to public	28	35	20	10	6	0	64	16	4624

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	24	34	19	9	1	2	28	37	1255
2019	Does not provide services to public	8	22	37	21	9	1	1	31	31	4137
2018	Provides services to public	11	26	35	17	7	1	2	25	39	977
2018	Does not provide services to public	9	22	36	20	9	1	2	30	32	3366
2017	Provides services to public	13	23	36	17	8	1	3	25	37	1644
2017	Does not provide services to public	10	24	37	18	7	1	3	26	35	4315
2014	Provides services to public	12	28	37	16	5	1	2	21	41	1857
2014	Does not provide services to public	11	27	38	16	6	1	2	22	39	4742
2011	Provides services to public	12	27	35	16	6	1	3	23	41	2069
2011	Does not provide services to public	11	25	36	18	6	1	2	25	38	5181
2008	Provides services to public	12	27	38	15	6	0	2	22	40	2136
2008	Does not provide services to public	11	27	36	17	6	1	2	23	40	4620

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	12	16	29	24	15	2	2	40	29	1250
2019	Does not provide services to public	6	15	28	29	18	3	2	48	22	4123
2018	Provides services to public	12	17	30	23	13	2	2	37	31	968
2018	Does not provide services to public	7	15	29	27	16	3	3	46	23	3350
2017	Provides services to public	14	19	30	20	12	2	4	34	35	1639
2017	Does not provide services to public	9	17	30	24	13	3	4	40	29	4307
2014	Provides services to public	15	22	32	18	9	2	2	28	39	1859
2014	Does not provide services to public	12	21	30	22	10	3	3	33	35	4733
2011	Provides services to public	14	20	28	21	12	3	3	35	36	2069
2011	Does not provide services to public	10	18	29	24	12	2	3	38	31	5158
2008	Provides services to public	13	21	31	20	10	2	2	32	36	2132
2008	Does not provide services to public	13	20	30	22	11	2	2	35	34	4615

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	19	24	30	15	8	1	3	24	45	1251
2019	Does not provide services to public	17	25	29	16	9	2	2	26	44	4125
2018	Provides services to public	21	23	30	16	6	1	3	23	46	973
2018	Does not provide services to public	18	25	28	15	9	2	3	25	45	3351
2017	Provides services to public	21	24	29	13	8	2	3	22	48	1643
2017	Does not provide services to public	21	25	28	14	7	2	3	22	49	4312
2014	Provides services to public	27	28	25	11	5	1	2	17	57	1853
2014	Does not provide services to public	27	28	25	11	5	2	2	17	57	4740
2011	Provides services to public	20	25	30	14	7	2	3	21	47	2072
2011	Does not provide services to public	20	27	29	15	6	1	3	21	49	5162
2008	Provides services to public	19	25	31	15	6	1	3	22	45	2130
2008	Does not provide services to public	19	26	30	14	7	2	3	22	47	4606

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	9	16	31	25	16	1	2	42	26	1250
2019	Does not provide services to public	8	16	33	25	15	1	1	41	25	4111
2018	Provides services to public	10	17	29	27	14	1	2	42	28	965
2018	Does not provide services to public	10	18	33	23	13	1	2	38	28	3344
2017	Provides services to public	9	16	30	27	12	2	4	41	27	1633
2017	Does not provide services to public	11	18	33	23	11	1	3	35	31	4296
2014	Provides services to public	10	18	35	25	9	1	2	36	28	1858
2014	Does not provide services to public	11	21	35	22	8	1	2	32	33	4731
2011	Provides services to public	9	17	33	25	11	1	4	38	27	2072
2011	Does not provide services to public	10	19	35	24	10	1	2	35	29	5157
2008	Provides services to public	9	18	33	27	10	0	2	38	28	2128
2008	Does not provide services to public	10	20	34	23	9	1	2	34	31	4610

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	23	26	17	14	1	3	33	40	1255
2019	Does not provide services to public	12	20	28	22	15	1	2	38	33	4127
2018	Provides services to public	17	25	26	19	10	1	2	30	43	971
2018	Does not provide services to public	14	22	29	19	11	2	3	32	38	3358
2017	Provides services to public	19	23	27	16	9	2	4	26	45	1645
2017	Does not provide services to public	18	23	27	17	9	2	4	28	43	4311
2014	Provides services to public	25	26	26	13	7	1	2	21	53	1857
2014	Does not provide services to public	22	26	28	14	6	1	3	21	50	4743
2011	Provides services to public	18	24	29	15	10	1	3	26	43	2066
2011	Does not provide services to public	15	23	30	19	9	2	3	29	40	5169
2008	Provides services to public	17	23	28	18	9	1	3	29	43	2132
2008	Does not provide services to public	14	22	30	19	10	2	3	31	38	4612

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	14	19	28	21	13	2	3	36	35	1253
2019	Does not provide services to public	9	16	28	24	17	3	3	44	26	4118
2018	Provides services to public	15	18	26	21	13	4	3	36	36	973
2018	Does not provide services to public	9	18	27	24	15	4	4	42	29	3347
2017	Provides services to public	16	21	27	19	9	4	4	30	40	1645
2017	Does not provide services to public	11	17	30	23	12	2	5	38	30	4312
2014	Provides services to public	15	19	27	22	11	2	4	36	35	1859
2014	Does not provide services to public	10	17	28	26	12	2	5	41	29	4736
2011	Provides services to public	15	18	26	21	12	2	5	36	36	2068
2011	Does not provide services to public	11	18	28	23	12	3	5	38	31	5166
2008	Provides services to public	18	22	27	18	8	2	4	28	43	2134
2008	Does not provide services to public	15	23	29	17	9	3	4	29	41	4618

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	22	32	18	10	1	2	29	38	1249
2019	Does not provide services to public	14	22	32	17	11	2	2	29	37	4123
2018	Provides services to public	15	21	32	17	8	2	3	27	39	977
2018	Does not provide services to public	15	22	32	15	9	3	3	26	40	3361
2017	Provides services to public	17	24	31	14	7	3	4	23	44	1641
2017	Does not provide services to public	17	22	34	14	7	2	3	23	41	4319
2014	Provides services to public	22	26	29	12	6	2	3	19	50	1861
2014	Does not provide services to public	21	25	30	13	6	2	3	20	49	4739

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	21	34	21	11	1	2	32	33	1252
2019	Does not provide services to public	7	18	37	23	12	1	2	36	26	4132

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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	66	16	7	6	3	0	2	84	9	1253
2019	Does not provide services to public	71	14	6	5	3	0	1	87	8	4137
2017	Provides services to public	68	14	7	5	3	0	4	85	8	1649
2017	Does not provide services to public	70	15	5	4	3	0	2	87	7	4334
2014	Provides services to public	70	13	5	4	3	0	4	87	8	1867
2014	Does not provide services to public	71	14	5	4	3	0	3	88	7	4753
2011	Provides services to public	67	14	5	5	4	0	4	86	9	2070
2011	Does not provide services to public	69	14	6	5	3	0	2	86	9	5174
2008	Provides services to public	67	12	6	4	5	0	6	84	9	2138
2008	Does not provide services to public	67	14	5	5	4	1	4	85	10	4624

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	28	17	10	8	4	5	62	19	1256
2019	Does not provide services to public	32	28	15	9	6	6	4	67	16	4129
2018	Provides services to public	25	30	19	9	8	5	4	60	19	980
2018	Does not provide services to public	25	31	16	9	6	8	6	64	17	3357
2017	Provides services to public	23	31	15	13	10	5	3	59	25	1651
2017	Does not provide services to public	27	30	15	10	8	5	4	64	20	4331
2014	Provides services to public	26	32	15	12	11	3	2	61	24	1866
2014	Does not provide services to public	30	31	13	10	8	4	4	66	20	4754

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	44	30	9	10	7	1	75	17	1254
2019	Does not provide services to public	50	27	8	9	5	1	78	14	4129
2018	Provides services to public	45	28	9	9	8	1	74	17	978
2018	Does not provide services to public	46	31	8	9	6	1	77	15	3352
2017	Provides services to public	40	29	10	11	9	1	70	20	1652
2017	Does not provide services to public	45	29	9	9	8	1	75	17	4332
2014	Provides services to public	40	30	9	12	8	1	70	21	1865
2014	Does not provide services to public	43	29	9	10	8	1	73	18	4755

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	32	7	8	3	0	82	11	1254
2019	Does not provide services to public	56	30	6	6	3	0	86	9	4124
2018	Provides services to public	48	32	9	7	3	0	81	10	977
2018	Does not provide services to public	54	32	6	6	3	0	85	8	3353
2017	Provides services to public	38	38	10	9	5	1	76	14	1648
2017	Does not provide services to public	47	35	7	7	3	0	83	11	4333
2014	Provides services to public	37	40	9	9	5	0	77	14	1865
2014	Does not provide services to public	44	38	8	8	3	0	82	11	4754

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	38	11	5	3	1	80	9	1256
2019	Does not provide services to public	49	34	10	4	2	1	84	6	4130
2018	Provides services to public	42	38	11	5	3	1	81	8	978
2018	Does not provide services to public	45	37	10	5	3	1	83	7	3355

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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	45	26	16	6	5	1	3	73	11	1254
2019	Does not provide services to public	53	26	11	4	2	1	3	82	7	4139

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	30	12	8	6	0	0	73	15	1257
2019	Does not provide services to public	48	31	10	7	4	1	1	80	11	4133
2018	Provides services to public	42	33	11	8	5	1	0	76	13	972
2018	Does not provide services to public	43	34	11	7	4	1	1	78	11	3346
2017	Provides services to public	42	32	10	8	6	1	1	75	14	1654
2017	Does not provide services to public	44	32	11	7	5	0	1	77	13	4335
2014	Provides services to public	38	34	12	9	6	0	0	73	15	1867
2014	Does not provide services to public	41	34	10	9	5	1	0	76	14	4756
2011	Provides services to public	35	34	12	10	7	0	0	70	18	2070
2011	Does not provide services to public	37	35	11	10	6	0	0	73	16	5174
2008	Provides services to public	32	35	12	11	9	0	0	68	20	2139
2008	Does not provide services to public	33	35	12	11	8	1	1	69	19	4633

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	26	12	7	5	1	1	76	12	1253
2019	Does not provide services to public	56	24	9	5	3	1	1	82	9	4140
2018	Provides services to public	46	30	13	4	6	2	0	77	10	973
2018	Does not provide services to public	51	28	10	5	3	2	0	81	9	3338
2017	Provides services to public	46	28	11	8	5	1	1	75	13	1650
2017	Does not provide services to public	49	28	10	6	4	2	1	79	11	4333
2014	Provides services to public	42	29	13	7	6	1	1	73	14	1866
2014	Does not provide services to public	45	30	11	7	5	2	0	76	12	4755
2011	Provides services to public	40	30	12	9	7	2	1	72	16	2069
2011	Does not provide services to public	43	30	11	7	5	2	0	75	13	5184
2008	Provides services to public	39	29	13	10	8	2	0	69	18	2141
2008	Does not provide services to public	41	30	11	9	6	3	1	74	15	4626

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	30	10	7	5	1	1	78	12	1249
2019	Does not provide services to public	50	29	9	7	3	1	1	80	11	4128
2018	Provides services to public	45	33	9	6	5	1	0	79	11	964
2018	Does not provide services to public	48	30	9	8	3	1	1	80	11	3333
2017	Provides services to public	43	34	9	8	6	1	1	78	14	1654
2017	Does not provide services to public	46	31	8	8	5	1	0	77	14	4329
2014	Provides services to public	39	34	11	9	6	0	0	74	15	1866
2014	Does not provide services to public	43	33	9	9	6	1	0	76	15	4753
2011	Provides services to public	37	33	11	11	7	1	0	71	18	2071
2011	Does not provide services to public	40	33	10	9	6	0	0	74	15	5175
2008	Provides services to public	36	32	11	10	9	1	1	69	20	2140
2008	Does not provide services to public	38	33	10	10	8	1	0	72	18	4627

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	77	13	5	3	1	0	2	91	4	1246
2019	Does not provide services to public	82	9	3	2	1	0	2	93	3	4116
2017	Provides services to public	76	14	4	2	2	0	3	92	4	1649
2017	Does not provide services to public	79	11	4	2	2	0	2	92	4	4330
2014	Provides services to public	76	12	4	2	3	0	3	91	5	1863
2014	Does not provide services to public	78	12	4	2	2	0	2	92	4	4756
2011	Provides services to public	75	12	4	2	3	0	4	91	5	2074
2011	Does not provide services to public	77	12	4	2	2	0	2	91	5	5174
2008	Provides services to public	76	8	4	3	4	1	5	89	7	2137
2008	Does not provide services to public	80	8	3	3	3	1	3	91	5	4621

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	20	8	5	6	1	3	80	11	1253
2019	Does not provide services to public	64	18	6	4	3	2	2	86	7	4140
2017	Provides services to public	44	24	10	5	7	4	6	75	14	1646
2017	Does not provide services to public	53	25	7	5	5	3	3	83	10	4326
2014	Provides services to public	44	24	10	6	8	3	5	74	15	1867
2014	Does not provide services to public	51	23	8	5	6	3	4	80	12	4756
2011	Provides services to public	43	25	9	8	9	2	3	72	19	2076
2011	Does not provide services to public	48	26	8	7	7	2	3	77	14	5183

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	60	22	9	4	5	1	83	8	1253
2019	Does not provide services to public	66	19	8	3	3	1	86	6	4148
2018	Provides services to public	54	25	10	4	6	2	80	10	966
2018	Does not provide services to public	61	22	9	4	4	1	84	7	3344
2017	Provides services to public	53	24	11	4	6	2	79	10	1648
2017	Does not provide services to public	58	23	9	4	4	2	82	8	4333

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	27	10	7	5	0	79	12	1254
2019	Does not provide services to public	58	25	7	6	3	0	83	9	4143
2018	Provides services to public	48	29	10	7	6	1	77	13	975
2018	Does not provide services to public	53	26	10	6	4	0	80	10	3347
2017	Provides services to public	50	25	11	7	6	0	76	13	1647
2017	Does not provide services to public	53	26	9	7	5	0	79	12	4327
2014	Provides services to public	47	28	11	7	6	1	75	14	1865
2014	Does not provide services to public	49	28	10	7	6	0	77	13	4752

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	24	48	11	9	5	2	0	74	15	254
2019	Does not provide services to public	26	48	12	9	3	1	2	75	12	1016

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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	34	31	15	8	6	6	0	69	15	1256
2019	Does not provide services to public	34	33	14	8	4	7	0	72	13	4133
2018	Provides services to public	34	29	15	8	5	8	0	69	15	981
2018	Does not provide services to public	31	30	16	8	5	9	0	68	15	3368
2017	Provides services to public	28	29	16	9	7	10	1	64	18	1653
2017	Does not provide services to public	26	33	16	10	6	8	0	65	18	4337
2014	Provides services to public	24	31	18	11	6	9	0	61	19	1865
2014	Does not provide services to public	23	33	18	10	6	10	0	62	18	4752
2011	Provides services to public	24	30	18	10	10	7	1	59	22	2074
2011	Does not provide services to public	24	31	17	12	8	8	1	59	22	5172

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	31	17	10	7	3	0	64	18	1250
2019	Does not provide services to public	30	34	17	11	5	3	0	66	16	4123
2018	Provides services to public	29	31	16	12	8	3	1	63	20	977
2018	Does not provide services to public	28	33	17	12	7	3	0	63	20	3360
2017	Provides services to public	24	30	19	12	11	4	1	57	24	1651
2017	Does not provide services to public	23	34	17	14	9	3	0	58	23	4332
2014	Provides services to public	21	29	22	15	10	3	0	51	26	1863
2014	Does not provide services to public	19	33	21	14	9	4	0	54	24	4748
2011	Provides services to public	22	29	18	14	12	3	0	54	28	2069
2011	Does not provide services to public	19	34	19	14	11	3	0	55	26	5169
2008	Provides services to public	24	34	16	12	12	2	1	60	24	2141
2008	Does not provide services to public	23	35	17	12	9	3	0	61	21	4626

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	30	20	14	8	5	0	55	23	1252
2019	Does not provide services to public	21	32	20	14	7	6	0	57	22	4118
2018	Provides services to public	22	29	18	16	9	5	1	54	27	980
2018	Does not provide services to public	19	31	20	15	8	7	0	54	24	3354
2017	Provides services to public	18	27	20	17	12	7	0	48	31	1647
2017	Does not provide services to public	16	31	21	16	10	7	0	50	28	4335
2014	Provides services to public	14	26	21	19	12	6	0	43	34	1865
2014	Does not provide services to public	13	29	23	19	10	6	0	45	31	4752
2011	Provides services to public	13	32	20	19	11	5	0	48	32	2074
2011	Does not provide services to public	12	33	21	18	10	7	0	48	30	5170
2008	Provides services to public	13	33	19	17	12	5	0	49	31	2140
2008	Does not provide services to public	12	34	19	18	10	7	0	50	30	4619

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	32	18	16	10	3	54	27	1252
2019	Does not provide services to public	20	33	18	17	9	3	54	27	4130
2018	Provides services to public	19	31	18	17	11	3	52	29	980
2018	Does not provide services to public	18	32	17	19	10	4	52	30	3365
2017	Provides services to public	17	29	19	17	14	5	48	32	1651
2017	Does not provide services to public	16	32	18	18	12	4	50	32	4335
2014	Provides services to public	14	29	18	20	15	4	45	36	1865
2014	Does not provide services to public	14	31	19	20	13	3	47	34	4748
2011	Provides services to public	15	32	18	20	14	2	48	34	2071
2011	Does not provide services to public	12	32	18	23	12	3	45	36	5165
2008	Provides services to public	14	34	16	19	13	3	50	33	2141
2008	Does not provide services to public	14	35	14	22	12	3	50	35	4623

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	15	5	3	6	1	75	9	1255
2019	Does not provide services to public	48	27	13	4	2	6	1	80	6	4146

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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	40	19	8	3	2	70	11	1254
2019	Does not provide services to public	28	44	16	8	2	2	73	10	4140
2018	Provides services to public	27	42	18	7	4	1	70	11	974
2018	Does not provide services to public	26	42	17	9	3	1	70	13	3356
2017	Provides services to public	23	42	17	9	6	2	67	16	1651
2017	Does not provide services to public	27	41	17	9	4	2	70	13	4328
2014	Provides services to public	23	40	20	9	5	2	65	15	1866
2014	Does not provide services to public	23	42	18	10	4	2	67	14	4754
2011	Provides services to public	25	41	17	11	5	1	67	16	2067
2011	Does not provide services to public	24	43	17	10	5	1	68	15	5177

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	16	34	22	16	7	3	0	52	25	1249
2019	Does not provide services to public	16	35	22	17	6	4	0	53	24	4118

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	26	37	16	11	5	3	1	67	17	1252
2019	Does not provide services to public	32	36	14	9	3	3	1	72	13	4131
2018	Provides services to public	28	40	13	9	5	3	1	72	15	978
2018	Does not provide services to public	31	38	13	9	4	3	2	73	14	3358
2017	Provides services to public	32	37	12	8	7	4	1	72	15	1649
2017	Does not provide services to public	35	37	11	8	4	3	1	76	13	4329
2014	Provides services to public	32	39	12	9	5	3	1	74	14	1867
2014	Does not provide services to public	34	38	11	8	4	4	1	75	13	4756
2011	Provides services to public	32	35	12	10	7	3	1	70	18	2068
2011	Does not provide services to public	32	33	12	10	6	5	1	70	18	5171
2008	Provides services to public	30	34	12	11	8	5	1	68	19	2141
2008	Does not provide services to public	31	35	11	10	7	5	1	69	19	4621

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	28	38	19	8	4	2	0	68	12	1251
2019	Does not provide services to public	32	38	19	7	2	2	0	71	10	4130
2018	Provides services to public	29	38	19	6	5	1	1	69	11	975
2018	Does not provide services to public	32	39	18	6	3	2	0	73	9	3348

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	18	21	21	14	14	10	2	44	32	1251
2019	Does not provide services to public	17	22	21	14	11	12	3	46	30	4130
2018	Provides services to public	18	23	19	13	15	9	3	47	32	974
2018	Does not provide services to public	16	22	20	14	12	12	3	46	31	3355
2017	Provides services to public	17	24	17	15	17	8	3	46	35	1650
2017	Does not provide services to public	16	21	17	15	16	12	3	44	36	4327
2014	Provides services to public	14	22	19	15	19	9	2	40	39	1867
2014	Does not provide services to public	13	19	19	18	18	11	3	37	41	4754
2011	Provides services to public	15	20	19	15	18	11	3	40	38	2072
2011	Does not provide services to public	12	18	18	17	17	14	4	36	42	5181

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	23	31	20	14	11	2	0	54	26	1249
2019	Does not provide services to public	22	33	18	15	8	3	0	57	24	4136
2018	Provides services to public	23	31	18	14	11	2	0	55	26	973
2018	Does not provide services to public	22	33	18	14	10	3	0	57	25	3355
2017	Provides services to public	22	32	17	15	12	3	0	55	27	1650
2017	Does not provide services to public	23	32	15	16	11	2	0	57	28	4323
2014	Provides services to public	17	28	18	19	16	2	1	46	36	1865
2014	Does not provide services to public	17	29	18	19	14	3	0	48	33	4756
2011	Provides services to public	22	33	15	16	11	2	1	56	28	2075
2011	Does not provide services to public	21	33	16	15	12	2	0	56	28	5185
2008	Provides services to public	24	36	14	13	10	2	0	62	23	2140
2008	Does not provide services to public	25	38	15	13	7	2	0	64	20	4627

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	27	18	15	16	2	2	49	32	1257
2019	Does not provide services to public	21	27	16	16	16	3	1	51	33	4141
2018	Provides services to public	19	31	16	14	17	3	1	52	32	969
2018	Does not provide services to public	18	29	15	16	17	3	2	49	34	3359
2017	Provides services to public	18	24	17	15	20	4	2	44	38	1647
2017	Does not provide services to public	19	24	13	18	21	3	2	46	40	4326
2014	Provides services to public	12	23	17	18	24	3	3	37	45	1863
2014	Does not provide services to public	13	22	14	21	26	2	2	37	49	4756
2011	Provides services to public	14	28	16	17	20	2	3	44	38	2076
2011	Does not provide services to public	14	26	15	19	22	2	1	42	42	5180
2008	Provides services to public	16	31	14	17	17	2	2	50	35	2139
2008	Does not provide services to public	19	33	13	16	15	2	2	54	32	4618

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	48	25	15	5	4	0	3	75	9	1254
2019	Does not provide services to public	50	26	12	4	3	1	4	79	8	4132

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	13	10	7	8	1	11	72	17	1250
2019	Does not provide services to public	49	13	10	6	9	2	11	71	17	4133

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	26	17	7	5	2	4	69	13	1255
2019	Does not provide services to public	45	26	16	6	4	1	3	74	10	4129

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	22	18	9	7	3	4	63	17	1247
2019	Does not provide services to public	41	21	16	8	6	3	4	67	15	4116

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	41	17	13	9	10	3	6	65	21	1248
2019	Does not provide services to public	52	15	11	6	6	3	6	74	14	4122

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	65	15	8	3	2	2	5	86	6	1248
2019	Does not provide services to public	69	14	7	2	2	2	4	89	4	4122

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	71	9	6	2	3	5	4	88	6	1248
2019	Does not provide services to public	75	8	4	2	2	4	4	90	5	4124

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	74	9	4	1	2	2	8	92	3	1252
2019	Does not provide services to public	79	6	2	1	1	1	9	95	3	4125

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	40	21	10	4	3	1	63	15	1253
2019	Does not provide services to public	21	43	19	9	3	4	1	67	13	4135
2018	Provides services to public	21	37	23	9	6	3	1	60	16	977
2018	Does not provide services to public	22	38	22	9	5	4	0	62	15	3359
2017	Provides services to public	20	34	19	13	8	5	0	57	22	1645
2017	Does not provide services to public	20	36	21	11	7	5	0	59	19	4332

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	37	14	7	3	2	75	10	1246
2019	Does not provide services to public	40	39	12	5	2	2	81	7	4125
2018	Provides services to public	44	36	11	5	3	2	81	7	977
2018	Does not provide services to public	44	38	10	5	2	1	83	7	3361
2017	Provides services to public	38	39	11	6	4	3	79	10	1649
2017	Does not provide services to public	40	40	11	5	2	2	81	8	4333
2014	Provides services to public	39	38	12	5	3	2	79	9	1866
2014	Does not provide services to public	41	38	12	5	3	2	81	7	4756
2011	Provides services to public	33	38	13	7	6	2	73	13	2073
2011	Does not provide services to public	35	39	13	6	3	3	77	10	5169

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	42	33	15	5	2	3	0	77	7	1248
2019	Does not provide services to public	47	33	12	3	2	4	0	83	5	4116
2018	Provides services to public	42	35	13	3	3	3	0	80	6	976
2018	Does not provide services to public	45	35	11	3	2	4	0	83	5	3357
2017	Provides services to public	39	33	15	4	3	4	1	76	8	1647
2017	Does not provide services to public	42	36	13	3	3	4	0	81	6	4328
2014	Provides services to public	42	35	12	4	2	3	1	81	6	1865
2014	Does not provide services to public	45	35	11	3	2	4	0	83	5	4754

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	49	34	10	4	2	1	83	7	1253
2019	Does not provide services to public	53	33	8	4	2	0	86	5	4141
2018	Provides services to public	49	35	9	3	3	0	85	6	975
2018	Does not provide services to public	50	35	8	4	2	0	85	6	3340
2017	Provides services to public	44	37	9	5	5	0	81	10	1648
2017	Does not provide services to public	45	37	9	5	3	0	83	8	4333
2014	Provides services to public	43	38	10	5	4	0	81	9	1866
2014	Does not provide services to public	45	37	9	5	3	0	83	8	4755
2011	Provides services to public	39	37	11	7	5	1	77	12	2073
2011	Does not provide services to public	40	37	12	6	4	1	78	10	5170
2008	Provides services to public	36	37	12	7	6	1	74	13	2141
2008	Does not provide services to public	38	39	11	7	4	1	78	11	4624

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	39	34	14	7	5	1	74	12	1252
2019	Does not provide services to public	43	33	15	6	3	1	76	9	4130
2018	Provides services to public	40	34	15	5	5	1	75	10	980
2018	Does not provide services to public	39	33	17	7	4	1	72	11	3352
2017	Provides services to public	35	33	16	8	7	1	68	15	1648
2017	Does not provide services to public	35	34	17	8	6	1	69	14	4327
2014	Provides services to public	28	36	17	10	9	1	64	19	1865
2014	Does not provide services to public	26	38	18	11	7	1	64	18	4756
2011	Provides services to public	30	34	19	9	7	1	65	16	2074
2011	Does not provide services to public	29	36	18	9	6	1	65	16	5177

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	36	15	7	5	0	73	12	1246
2019	Does not provide services to public	41	36	14	6	3	0	77	9	4101
2018	Provides services to public	39	36	14	6	4	1	76	10	973
2018	Does not provide services to public	38	36	14	8	3	0	75	11	3337
2017	Provides services to public	34	35	16	8	6	0	70	14	1649
2017	Does not provide services to public	34	37	15	9	5	0	71	14	4337
2014	Provides services to public	27	37	17	12	8	1	64	20	1866
2014	Does not provide services to public	26	39	16	12	6	0	66	18	4755
2011	Provides services to public	29	38	16	10	7	0	67	17	2072
2011	Does not provide services to public	29	39	16	10	6	0	68	16	5178
2008	Provides services to public	31	38	14	10	7	0	69	17	2140
2008	Does not provide services to public	30	40	14	10	5	0	70	16	4621

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	24	19	11	9	3	1	61	20	1253
2019	Does not provide services to public	36	27	19	10	5	3	0	65	16	4145
2018	Provides services to public	34	29	18	9	7	3	0	65	17	980
2018	Does not provide services to public	33	26	19	10	7	4	1	62	18	3365
2017	Provides services to public	31	25	17	11	10	5	0	59	23	1648
2017	Does not provide services to public	30	26	19	12	9	4	0	59	22	4329
2014	Provides services to public	27	26	19	11	11	5	0	56	24	1865
2014	Does not provide services to public	25	26	19	14	11	4	0	54	26	4759
2011	Provides services to public	28	25	17	13	11	4	1	56	26	2072
2011	Does not provide services to public	28	25	19	14	10	4	0	55	24	5178
2008	Provides services to public	29	26	17	13	10	5	1	59	24	2140
2008	Does not provide services to public	27	28	18	13	9	5	1	58	23	4626

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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public	31	30	39	1255
2019	Does not provide services to public	30	34	36	4153
2018	Provides services to public	28	33	39	983
2018	Does not provide services to public	30	34	36	3368
2017	Provides services to public	28	35	36	1649
2017	Does not provide services to public	32	34	34	4332
2014	Provides services to public	25	38	37	1867
2014	Does not provide services to public	32	33	35	4759
2011	Provides services to public	30	36	34	2077
2011	Does not provide services to public	34	33	34	5181

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Provides services to public	7	39	35	3	12	5	379
2019	Does not provide services to public	10	35	33	3	11	8	1235
2018	Provides services to public	11	39	31	3	8	7	275
2018	Does not provide services to public	12	31	34	4	14	4	980
2017	Provides services to public	15	27	32	11	5	9	474
2017	Does not provide services to public	11	33	37	5	8	7	1385
2014	Provides services to public	11	27	36	13	9999	13	484
2014	Does not provide services to public	11	31	40	8	9999	10	1492
2011	Provides services to public	15	30	34	10	9999	11	652
2011	Does not provide services to public	10	32	41	7	9999	10	1757

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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	29	48	9	8	3	1	1	79	12	1256
2019	Does not provide services to public	36	45	8	7	2	1	2	83	9	4136

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	51	27	10	3	2	6	1	83	6	1255
2019	Does not provide services to public	59	22	9	2	1	5	2	88	3	4129

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	1253
2019	Does not provide services to public	11	89	4143
2018	Provides services to public	13	87	984
2018	Does not provide services to public	12	88	3369

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	47	53	182
2019	Does not provide services to public	51	49	439
2018	Provides services to public	46	54	131
2018	Does not provide services to public	43	57	409

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	65	35	182
2019	Does not provide services to public	61	39	439
2018	Provides services to public	67	33	130
2018	Does not provide services to public	68	32	409

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	182
2019	Does not provide services to public	8	92	439
2018	Provides services to public	4	96	130
2018	Does not provide services to public	7	93	409

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	182
2019	Does not provide services to public	4	96	439
2018	Provides services to public	5	95	130
2018	Does not provide services to public	5	95	409

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	182
2019	Does not provide services to public	2	98	439
2018	Provides services to public	13	87	130
2018	Does not provide services to public	3	97	409

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	3	97	182
2019	Does not provide services to public	5	95	439
2018	Provides services to public	5	95	130
2018	Does not provide services to public	4	96	409

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	178
2019	Does not provide services to public	39	61	433
2018	Provides services to public	42	58	131
2018	Does not provide services to public	33	67	410

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	46	54	178
2019	Does not provide services to public	38	62	433
2018	Provides services to public	46	54	131
2018	Does not provide services to public	43	57	410

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	44	56	178
2019	Does not provide services to public	48	52	433
2018	Provides services to public	51	49	131
2018	Does not provide services to public	51	49	410

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	45	55	178
2019	Does not provide services to public	40	60	433
2018	Provides services to public	48	52	132
2018	Does not provide services to public	44	56	410

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	28	72	178
2019	Does not provide services to public	33	67	433
2018	Provides services to public	39	61	131
2018	Does not provide services to public	33	67	410

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	178
2019	Does not provide services to public	54	46	433
2018	Provides services to public	57	43	133
2018	Does not provide services to public	54	46	410

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	29	71	178
2019	Does not provide services to public	31	69	433
2018	Provides services to public	46	54	131
2018	Does not provide services to public	35	65	410

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	178
2019	Does not provide services to public	8	92	433
2018	Provides services to public	6	94	132
2018	Does not provide services to public	5	95	410

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	178
2019	Does not provide services to public	9	91	433
2018	Provides services to public	14	86	131
2018	Does not provide services to public	12	88	410

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	178
2019	Does not provide services to public	45	55	433
2018	Provides services to public	55	45	132
2018	Does not provide services to public	48	52	410

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	25	75	178
2019	Does not provide services to public	24	76	433
2018	Provides services to public	23	77	131
2018	Does not provide services to public	26	74	410

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	19	81	178
2019	Does not provide services to public	15	85	433
2018	Provides services to public	17	83	131
2018	Does not provide services to public	13	87	410

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	51	49	177
2019	Does not provide services to public	55	45	429
2018	Provides services to public	44	56	131
2018	Does not provide services to public	54	46	409

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	23	77	177
2019	Does not provide services to public	23	77	429
2018	Provides services to public	24	76	132
2018	Does not provide services to public	23	77	409

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	177
2019	Does not provide services to public	6	94	429
2018	Provides services to public	7	93	131
2018	Does not provide services to public	9	91	409

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	177
2019	Does not provide services to public	15	85	429
2018	Provides services to public	19	81	131
2018	Does not provide services to public	16	84	409

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	177
2019	Does not provide services to public	7	93	429
2018	Provides services to public	10	90	131
2018	Does not provide services to public	11	89	409

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	177
2019	Does not provide services to public	3	97	429
2018	Provides services to public	5	95	131
2018	Does not provide services to public	4	96	409

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	177
2019	Does not provide services to public	10	90	429
2018	Provides services to public	10	90	132
2018	Does not provide services to public	10	90	409

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	177
2019	Does not provide services to public	12	88	429
2018	Provides services to public	12	88	131
2018	Does not provide services to public	13	87	409

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	177
2019	Does not provide services to public	25	75	429
2018	Provides services to public	38	62	132
2018	Does not provide services to public	29	71	409

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	163
2019	Does not provide services to public	10	90	414
2018	Provides services to public	7	93	125
2018	Does not provide services to public	7	93	393

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	24	76	163
2019	Does not provide services to public	25	75	414
2018	Provides services to public	23	77	124
2018	Does not provide services to public	19	81	393

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	163
2019	Does not provide services to public	8	92	414
2018	Provides services to public	5	95	124
2018	Does not provide services to public	7	93	393

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	163
2019	Does not provide services to public	7	93	414
2018	Provides services to public	6	94	124
2018	Does not provide services to public	7	93	393

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	163
2019	Does not provide services to public	13	87	414
2018	Provides services to public	7	93	124
2018	Does not provide services to public	12	88	393

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	163
2019	Does not provide services to public	10	90	414
2018	Provides services to public	8	92	124
2018	Does not provide services to public	5	95	393

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	163
2019	Does not provide services to public	15	85	414
2018	Provides services to public	11	89	124
2018	Does not provide services to public	17	83	393

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	163
2019	Does not provide services to public	9	91	414
2018	Provides services to public	17	83	124
2018	Does not provide services to public	8	92	393

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	163
2019	Does not provide services to public	15	85	414
2018	Provides services to public	17	83	125
2018	Does not provide services to public	11	89	393

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	163
2019	Does not provide services to public	30	70	414
2018	Provides services to public	33	67	124
2018	Does not provide services to public	30	70	393

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	163
2019	Does not provide services to public	7	93	414
2018	Provides services to public	8	92	124
2018	Does not provide services to public	7	93	393

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	40	60	163
2019	Does not provide services to public	46	54	414
2018	Provides services to public	55	45	125
2018	Does not provide services to public	49	51	393

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	50	50	163
2019	Does not provide services to public	55	45	414
2018	Provides services to public	53	47	125
2018	Does not provide services to public	55	45	393

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	163
2019	Does not provide services to public	12	88	414
2018	Provides services to public	12	88	124
2018	Does not provide services to public	13	87	393

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	17	83	1247
2019	Does not provide services to public	15	85	4131

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	17	13	19	8	7	27	9	47	24	1251
2019	Does not provide services to public	16	15	18	7	5	29	9	50	20	4147
2018	Provides services to public	18	15	21	6	6	25	10	50	18	978
2018	Does not provide services to public	14	15	18	6	5	32	9	50	19	3364
2017	Provides services to public	15	18	19	7	10	25	7	48	25	1653
2017	Does not provide services to public	15	16	18	7	7	28	8	48	23	4335
2014	Provides services to public	14	18	19	8	10	25	7	46	25	1865
2014	Does not provide services to public	13	16	19	7	6	30	8	47	22	4758

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	27	18	7	5	10	2	67	13	1255
2019	Does not provide services to public	33	31	16	6	3	10	1	72	10	4145
2018	Provides services to public	29	32	17	6	5	9	1	68	13	979
2018	Does not provide services to public	31	33	17	5	3	10	1	72	10	3361
2017	Provides services to public	27	30	17	7	8	9	2	64	16	1649
2017	Does not provide services to public	29	31	17	7	5	11	1	68	13	4331
2014	Provides services to public	21	28	20	7	8	13	2	58	18	1866
2014	Does not provide services to public	22	28	20	7	5	16	2	62	14	4755
2011	Provides services to public	30	31	17	9	6	6	0	66	16	2072
2011	Does not provide services to public	28	33	17	7	4	10	0	68	13	5181

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	1251
2019	Does not provide services to public	7	93	4144
2018	Provides services to public	10	90	981
2018	Does not provide services to public	6	94	3353

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	49	51	95
2019	Does not provide services to public	37	63	269
2018	Provides services to public	27	73	92
2018	Does not provide services to public	32	68	213

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	79	21	95
2019	Does not provide services to public	74	26	269
2018	Provides services to public	79	21	91
2018	Does not provide services to public	77	23	213

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	95
2019	Does not provide services to public	8	92	269
2018	Provides services to public	7	93	92
2018	Does not provide services to public	9	91	213

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	5	95	95
2019	Does not provide services to public	10	90	269
2018	Provides services to public	15	85	91
2018	Does not provide services to public	11	89	213

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	33	67	94
2019	Does not provide services to public	25	75	263
2018	Provides services to public	29	71	92
2018	Does not provide services to public	26	74	212

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	31	69	94
2019	Does not provide services to public	19	81	263
2018	Provides services to public	24	76	92
2018	Does not provide services to public	23	77	212

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	22	78	94
2019	Does not provide services to public	15	85	263
2018	Provides services to public	19	81	92
2018	Does not provide services to public	15	85	212

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	94
2019	Does not provide services to public	9	91	263
2018	Provides services to public	7	93	92
2018	Does not provide services to public	8	92	212

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	36	64	94
2019	Does not provide services to public	26	74	263
2018	Provides services to public	28	72	93
2018	Does not provide services to public	23	77	212

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	94
2019	Does not provide services to public	22	78	263
2018	Provides services to public	22	78	92
2018	Does not provide services to public	20	80	212

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	6	94	94
2019	Does not provide services to public	4	96	263

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	94
2019	Does not provide services to public	15	85	263
2018	Provides services to public	22	78	92
2018	Does not provide services to public	18	82	212

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	12	88	94
2019	Does not provide services to public	17	83	263
2018	Provides services to public	17	83	92
2018	Does not provide services to public	16	84	212

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	0	100	94
2019	Does not provide services to public	0	100	263

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	94
2019	Does not provide services to public	19	81	263
2018	Provides services to public	22	78	93
2018	Does not provide services to public	24	76	212

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	27	73	92
2019	Does not provide services to public	26	74	256
2018	Provides services to public	27	73	92
2018	Does not provide services to public	28	72	213

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	14	86	92
2019	Does not provide services to public	9	91	256
2018	Provides services to public	13	87	92
2018	Does not provide services to public	12	88	213

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	92
2019	Does not provide services to public	11	89	256
2018	Provides services to public	20	80	92
2018	Does not provide services to public	17	83	213

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	92
2019	Does not provide services to public	2	98	256
2018	Provides services to public	6	94	92
2018	Does not provide services to public	7	93	213

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	92
2019	Does not provide services to public	6	94	256
2018	Provides services to public	7	93	92
2018	Does not provide services to public	11	89	213

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	62	38	92
2019	Does not provide services to public	50	50	256
2018	Provides services to public	45	55	93
2018	Does not provide services to public	51	49	213

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	15	85	80
2019	Does not provide services to public	17	83	236
2018	Provides services to public	9	91	86
2018	Does not provide services to public	14	86	198

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	11	89	80
2019	Does not provide services to public	8	92	236
2018	Provides services to public	10	90	86
2018	Does not provide services to public	11	89	198

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	80
2019	Does not provide services to public	9	91	236
2018	Provides services to public	13	87	86
2018	Does not provide services to public	9	91	198

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	16	84	80
2019	Does not provide services to public	10	90	236
2018	Provides services to public	18	82	87
2018	Does not provide services to public	12	88	198

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	21	79	80
2019	Does not provide services to public	21	79	236
2018	Provides services to public	37	63	87
2018	Does not provide services to public	25	75	198

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	8	92	80
2019	Does not provide services to public	7	93	236
2018	Provides services to public	11	89	86
2018	Does not provide services to public	6	94	198

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	39	61	80
2019	Does not provide services to public	43	57	236
2018	Provides services to public	49	51	87
2018	Does not provide services to public	46	54	198

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	58	42	80
2019	Does not provide services to public	61	39	236
2018	Provides services to public	68	32	86
2018	Does not provide services to public	61	39	198

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	10	90	80
2019	Does not provide services to public	10	90	236
2018	Provides services to public	9	91	85
2018	Does not provide services to public	14	86	198

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	9	91	1250
2019	Does not provide services to public	8	92	4136

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	12	22	4	4	29	9	51	13	1254
2019	Does not provide services to public	17	14	20	3	2	34	10	55	10	4135
2018	Provides services to public	18	16	22	4	4	29	8	54	12	976
2018	Does not provide services to public	15	15	20	3	2	36	8	54	9	3361
2017	Provides services to public	16	17	22	2	5	32	7	53	11	1647
2017	Does not provide services to public	16	15	19	3	3	35	9	55	11	4334
2014	Provides services to public	15	17	22	3	4	31	8	53	11	1865
2014	Does not provide services to public	14	14	20	3	3	38	9	53	10	4751

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	35	25	19	4	3	11	2	69	9	1248
2019	Does not provide services to public	36	29	16	3	2	12	1	75	6	4137
2018	Provides services to public	29	32	18	4	4	12	2	70	9	978
2018	Does not provide services to public	32	31	18	3	2	13	1	73	6	3363
2017	Provides services to public	30	32	17	3	4	13	1	71	8	1646
2017	Does not provide services to public	31	32	16	4	2	13	2	74	7	4324
2014	Provides services to public	26	29	20	3	3	17	2	68	8	1863
2014	Does not provide services to public	26	28	19	3	2	20	2	69	7	4757
2011	Provides services to public	36	32	16	5	3	8	1	74	9	2071
2011	Does not provide services to public	35	34	14	3	2	11	0	78	6	5167

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Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	26	21	14	16	0	1	47	31	1254
2019	Does not provide services to public	23	29	21	12	13	0	1	52	26	4143
2018	Provides services to public	17	22	24	14	21	0	3	40	36	976
2018	Does not provide services to public	17	25	23	14	18	1	2	44	32	3366
2017	Provides services to public	15	21	22	14	26	1	2	37	41	1649
2017	Does not provide services to public	19	25	20	15	19	0	2	45	35	4325

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	26	28	17	14	0	1	41	31	1256
2019	Does not provide services to public	20	31	24	15	9	0	1	52	24	4145
2018	Provides services to public	13	28	27	18	12	0	1	42	30	977
2018	Does not provide services to public	15	27	29	17	11	1	1	43	28	3362
2017	Provides services to public	15	24	27	17	15	0	1	40	33	1650
2017	Does not provide services to public	15	29	26	17	12	0	1	45	29	4323

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	28	24	12	8	0	2	55	21	1249
2019	Does not provide services to public	26	32	22	12	7	0	1	59	19	4127
2018	Provides services to public	24	30	21	13	9	0	2	55	23	972
2018	Does not provide services to public	20	30	25	14	9	1	2	51	23	3359
2017	Provides services to public	24	29	22	14	7	1	3	55	22	1649
2017	Does not provide services to public	20	30	24	14	10	0	2	51	25	4316

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	20	21	25	16	16	0	2	41	33	1249
2019	Does not provide services to public	25	27	22	13	10	1	1	53	24	4126
2018	Provides services to public	18	22	25	17	16	0	2	41	34	975
2018	Does not provide services to public	19	25	25	16	12	1	2	46	29	3358
2017	Provides services to public	17	20	23	18	19	1	1	39	38	1652
2017	Does not provide services to public	18	25	23	17	14	1	2	44	32	4320

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	46	24	11	6	6	1	5	75	13	1249
2019	Does not provide services to public	49	25	12	5	4	0	5	78	10	4125
2018	Provides services to public	44	23	15	5	6	1	6	72	12	969
2018	Does not provide services to public	42	26	13	7	4	1	7	73	12	3353
2017	Provides services to public	40	23	17	5	6	1	8	70	12	1644
2017	Does not provide services to public	39	26	14	6	5	1	9	72	12	4314

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	31	28	18	10	11	0	1	60	21	1246
2019	Does not provide services to public	33	31	19	10	7	0	1	64	17	4133
2018	Provides services to public	30	28	19	11	11	0	1	59	22	974
2018	Does not provide services to public	29	28	21	12	9	1	1	58	21	3361
2017	Provides services to public	27	30	22	11	9	0	1	58	20	1648
2017	Does not provide services to public	27	31	22	12	8	0	1	58	20	4313

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	27	34	22	8	6	1	1	62	15	1253
2019	Does not provide services to public	29	36	20	8	4	1	1	67	13	4123
2018	Provides services to public	25	32	23	10	6	1	2	59	17	974
2018	Does not provide services to public	25	36	23	9	5	1	1	62	15	3355
2017	Provides services to public	27	30	21	11	7	1	2	59	19	1647
2017	Does not provide services to public	25	34	21	11	7	0	1	60	18	4311

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	31	22	13	7	1	1	57	20	1252
2019	Does not provide services to public	25	35	22	11	6	0	1	61	17	4117
2018	Provides services to public	21	33	24	12	8	1	1	55	21	977
2018	Does not provide services to public	21	32	26	12	6	1	1	55	18	3354
2017	Provides services to public	23	29	22	14	8	1	1	54	23	1641
2017	Does not provide services to public	20	33	23	14	8	0	2	54	22	4310

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	32	31	18	11	7	0	1	64	18	1250
2019	Does not provide services to public	32	32	20	10	5	0	1	64	16	4112
2018	Provides services to public	30	32	20	9	6	0	2	63	16	976
2018	Does not provide services to public	26	34	21	12	6	1	1	61	18	3346
2017	Provides services to public	28	33	19	10	8	1	2	63	18	1645
2017	Does not provide services to public	26	32	21	12	8	0	2	59	20	4309

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	38	27	16	9	8	0	2	66	18	1245
2019	Does not provide services to public	44	27	14	7	6	0	1	73	13	4119

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	29	21	8	7	0	1	63	15	1247
2019	Does not provide services to public	35	33	18	8	4	0	1	69	12	4117
2018	Provides services to public	26	33	22	9	7	0	1	61	17	972
2018	Does not provide services to public	28	33	21	11	4	1	1	62	16	3336
2017	Provides services to public	27	32	21	10	7	1	2	60	18	1642
2017	Does not provide services to public	29	32	21	9	6	1	2	63	15	4299

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	50	24	14	5	5	0	3	76	10	1246
2019	Does not provide services to public	53	24	12	5	4	0	2	79	9	4112
2018	Provides services to public	48	24	14	7	5	0	3	74	12	974
2018	Does not provide services to public	49	25	13	6	5	1	2	76	11	3344
2017	Provides services to public	47	27	13	7	4	1	2	75	12	1650
2017	Does not provide services to public	49	25	13	6	4	0	2	76	11	4330

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	6	3	3	0	5	87	6	1249
2019	Does not provide services to public	73	12	4	2	1	1	7	92	4	4109
2018	Provides services to public	63	16	7	4	4	1	6	84	9	975
2018	Does not provide services to public	68	15	6	3	2	1	6	89	5	3357

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	12	6	5	4	1	3	84	9	1248
2019	Does not provide services to public	74	11	5	3	3	1	3	88	7	4114
2018	Provides services to public	66	15	7	3	4	1	4	85	7	974
2018	Does not provide services to public	69	12	5	4	4	2	4	86	8	3343
2017	Provides services to public	63	16	7	4	4	2	4	83	9	1648
2017	Does not provide services to public	70	12	6	4	3	1	4	86	8	4331

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	27	9	4	3	0	2	83	7	1241
2019	Does not provide services to public	58	26	9	3	2	0	2	86	5	4107
2018	Provides services to public	53	26	11	4	3	1	2	81	7	977
2018	Does not provide services to public	57	26	9	4	2	1	1	85	6	3353
2017	Provides services to public	47	30	12	5	4	0	3	79	9	1647
2017	Does not provide services to public	55	27	9	4	2	0	2	85	6	4332

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	59	18	11	5	5	0	2	78	11	1244
2019	Does not provide services to public	61	20	9	5	4	0	1	82	9	4103
2018	Provides services to public	56	20	9	6	6	1	2	78	13	974
2018	Does not provide services to public	56	21	11	6	4	1	1	78	11	3351
2017	Provides services to public	54	21	9	6	6	1	3	78	12	1644
2017	Does not provide services to public	57	21	9	6	4	0	3	80	10	4329

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	55	12	4	2	1	0	25	91	4	1238
2019	Does not provide services to public	55	12	5	2	1	0	26	90	4	4089
2018	Provides services to public	51	11	6	2	1	1	28	87	5	972
2018	Does not provide services to public	50	12	5	2	1	1	29	89	4	3340
2017	Provides services to public	49	14	5	3	1	1	27	86	6	1647
2017	Does not provide services to public	52	13	5	2	1	0	28	89	4	4325

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	57	24	10	3	2	1	4	85	5	1243
2019	Does not provide services to public	72	15	5	1	1	0	6	93	2	4104
2018	Provides services to public	54	25	11	3	1	1	5	84	4	972
2018	Does not provide services to public	67	17	6	2	1	1	7	91	2	3340
2017	Provides services to public	50	25	11	5	3	1	4	80	8	1639
2017	Does not provide services to public	67	17	5	1	1	0	8	92	2	4305

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	68	14	5	4	4	1	4	86	9	1247
2019	Does not provide services to public	71	14	5	3	3	1	3	88	7	4119
2018	Provides services to public	61	17	7	4	6	1	5	83	10	974
2018	Does not provide services to public	67	15	6	3	4	1	5	87	7	3358
2017	Provides services to public	57	18	10	3	6	2	4	79	10	1648
2017	Does not provide services to public	63	18	7	4	3	1	4	85	8	4331

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	52	27	11	3	3	0	3	82	7	1247
2019	Does not provide services to public	52	27	12	4	2	0	2	82	6	4109
2018	Provides services to public	49	28	12	4	2	1	3	80	7	976
2018	Does not provide services to public	47	30	14	4	2	1	2	79	7	3352
2017	Provides services to public	50	29	11	4	2	1	3	83	6	1644
2017	Does not provide services to public	48	30	12	5	2	0	3	81	6	4327

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	15	30	37	13	6	45	18	1256
2019	Does not provide services to public	16	37	34	10	3	52	14	4147
2018	Provides services to public	13	32	38	11	6	45	17	983
2018	Does not provide services to public	14	34	35	13	4	48	17	3376
2017	Provides services to public	10	29	37	15	8	40	23	1647
2017	Does not provide services to public	11	32	38	13	6	42	19	4332

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	19	37	23	9	0	33	31	1247
2019	Does not provide services to public	9	15	41	25	10	0	35	24	4117
2018	Provides services to public	10	17	40	23	10	0	33	26	970
2018	Does not provide services to public	9	19	39	23	10	0	33	28	3332
2017	Provides services to public	10	20	42	20	7	1	27	31	1650
2017	Does not provide services to public	9	19	41	22	9	0	31	28	4328

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	33	39	14	8	3	2	74	11	1250
2019	Does not provide services to public	41	39	11	5	2	2	82	7	4132
2018	Provides services to public	33	39	15	6	5	2	74	11	977
2018	Does not provide services to public	40	40	11	5	2	2	82	7	3365
2017	Provides services to public	26	39	17	7	8	3	67	15	1650
2017	Does not provide services to public	37	40	11	6	4	2	79	10	4331

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	25	34	17	14	8	1	61	22	1252
2019	Does not provide services to public	29	37	16	11	6	1	67	17	4143
2018	Provides services to public	27	33	17	12	9	3	61	22	981
2018	Does not provide services to public	27	38	15	12	6	2	66	18	3369
2017	Provides services to public	18	38	16	13	12	2	58	26	1652
2017	Does not provide services to public	21	40	15	13	9	2	62	23	4330

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	20	80	1251
2019	Does not provide services to public	19	81	4148
2017	Provides services to public	22	78	1645
2017	Does not provide services to public	20	80	4331
2014	Provides services to public	18	82	1856
2014	Does not provide services to public	16	84	4749

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	77	23	253
2019	Does not provide services to public	86	14	776
2017	Provides services to public	80	20	361
2017	Does not provide services to public	83	17	854
2014	Provides services to public	76	24	348
2014	Does not provide services to public	81	19	781

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	47	36	5	8	4	1	0	83	11	190
2019	Does not provide services to public	53	32	4	7	3	1	0	86	10	651
2017	Provides services to public	47	33	10	7	3	0	0	80	10	288
2017	Does not provide services to public	52	32	5	8	3	0	1	85	11	711
2014	Provides services to public	49	33	9	5	2	0	1	83	8	269
2014	Does not provide services to public	51	32	5	7	3	0	1	85	10	642

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Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	21	30	23	11	13	2	1	21	79	1248
2019	Does not provide services to public	24	32	21	11	9	2	1	25	75	4124
2018	Provides services to public	24	22	24	13	14	3	2	25	75	982
2018	Does not provide services to public	26	26	21	11	12	3	1	27	73	3368
2017	Provides services to public	21	22	20	14	18	3	1	23	77	1653
2017	Does not provide services to public	27	24	20	12	13	4	1	28	72	4340

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	61	39	964
2019	Does not provide services to public	56	44	3049

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public	41	59	952
2019	Does not provide services to public	40	60	2982
2018	Provides services to public	28	72	725
2018	Does not provide services to public	28	72	2393

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	11	23	19	17	22	1	6	37	42	953
2019	Does not provide services to public	12	24	18	18	19	2	7	40	40	2979
2018	Provides services to public	10	21	20	19	23	2	5	33	46	730
2018	Does not provide services to public	11	22	18	18	22	2	6	36	44	2401
2017	Provides services to public	8	19	16	18	27	4	8	31	51	1213
2017	Does not provide services to public	11	22	16	18	24	2	8	36	47	2964

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	6	16	18	19	34	2	6	23	58	956
2019	Does not provide services to public	6	15	16	21	34	2	6	22	60	2978
2018	Provides services to public	3	11	13	20	47	1	4	15	71	727
2018	Does not provide services to public	3	11	15	19	44	2	6	15	69	2399
2017	Provides services to public	2	8	10	20	52	3	4	11	77	1212
2017	Does not provide services to public	2	8	11	17	52	3	7	11	77	2961

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public	37	19	16	8	11	1	7	61	21	1236
2019	Does not provide services to public	38	20	14	10	11	1	7	62	22	4065
2018	Provides services to public	33	17	16	11	12	2	10	57	25	980
2018	Does not provide services to public	34	18	15	10	11	1	10	58	25	3365

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results for Health Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 4. I get the training I need to do my job.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Question 6. I have support at work to balance my work and personal life.

Question 7. I get a sense of satisfaction from my work.

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 16. Overall, I like my job.

Question 17. I can complete my assigned workload during my regular working hours.

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 30. My immediate supervisor seems to care about me as a person.

Question 31. I am satisfied with the quality of supervision I receive.

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Question 40. I feel that change is managed well in my department or agency.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Harassment