2019 Public Service Employee Survey Results for Human Resources Client Services

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Health Canada 42 44 3 9 2 0 0 85 11 5434
2019 Corporate Services Branch 40 44 3 10 3 0 0 84 13 953
2019 Human Resources Services Directorate 35 49 3 10 3 0 0 84 13 247
2019 Human Resources Client Services 42 46 4 7 1 0 0 88 8 117

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Health Canada 68 17 5 6 3 0 1 86 9 5424
2019 Corporate Services Branch 65 20 5 6 3 0 1 87 8 952
2019 Human Resources Services Directorate 59 26 5 7 1 0 1 86 9 247
2019 Human Resources Client Services 64 23 4 7 2 0 1 88 9 117

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Health Canada 44 34 6 10 5 0 0 79 15 5426
2019 Corporate Services Branch 51 31 6 9 4 0 0 81 13 951
2019 Human Resources Services Directorate 49 33 5 9 3 0 0 82 13 248
2019 Human Resources Client Services 47 35 2 12 4 0 0 82 16 118

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Health Canada 31 40 12 13 4 0 0 71 17 5414
2019 Corporate Services Branch 32 36 12 13 6 0 0 69 19 952
2019 Human Resources Services Directorate 29 36 14 15 6 0 0 64 21 247
2019 Human Resources Client Services 27 43 15 12 3 0 0 70 15 118

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Health Canada 49 34 8 6 2 0 0 83 8 5399
2019 Corporate Services Branch 50 33 8 5 2 0 0 84 8 947
2019 Human Resources Services Directorate 48 35 8 5 3 0 0 84 8 245
2019 Human Resources Client Services 48 35 7 7 2 0 1 83 9 118

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Health Canada 50 30 9 6 4 0 0 81 11 5417
2019 Corporate Services Branch 52 29 8 7 4 1 0 82 11 947
2019 Human Resources Services Directorate 57 26 6 6 4 1 0 84 10 248
2019 Human Resources Client Services 62 20 5 6 5 0 1 83 11 118

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Health Canada 39 39 11 7 4 0 0 78 11 5427
2019 Corporate Services Branch 35 41 12 8 4 0 0 75 12 953
2019 Human Resources Services Directorate 33 41 12 10 3 0 0 74 14 248
2019 Human Resources Client Services 35 42 13 7 3 0 0 77 10 118

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Health Canada 32 37 13 11 6 0 0 69 18 5429
2019 Corporate Services Branch 33 37 14 10 7 0 0 70 17 951
2019 Human Resources Services Directorate 31 40 13 9 8 0 0 70 17 247
2019 Human Resources Client Services 31 33 16 10 10 0 0 64 19 118

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Health Canada 37 42 10 8 3 0 0 79 11 5403
2019 Corporate Services Branch 37 39 11 9 4 0 0 76 13 948
2019 Human Resources Services Directorate 42 37 11 8 3 0 0 78 11 247
2019 Human Resources Client Services 43 34 11 8 3 0 0 77 11 118

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Health Canada 47 38 8 5 2 0 0 86 6 5406
2019 Corporate Services Branch 44 40 10 4 2 0 0 84 6 947
2019 Human Resources Services Directorate 43 40 10 6 1 0 0 83 7 246
2019 Human Resources Client Services 46 38 10 3 3 0 0 84 6 118

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Health Canada 37 37 12 10 5 0 0 73 15 5416
2019 Corporate Services Branch 37 36 12 9 5 0 0 73 14 948
2019 Human Resources Services Directorate 32 39 13 10 6 0 0 71 16 245
2019 Human Resources Client Services 31 38 14 11 6 0 0 69 17 117

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Health Canada 53 32 9 3 2 0 0 86 5 5402
2019 Corporate Services Branch 52 31 11 4 2 0 0 83 6 941
2019 Human Resources Services Directorate 49 31 13 6 1 0 0 80 7 243
2019 Human Resources Client Services 51 33 12 2 2 0 0 84 4 116

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Health Canada 34 39 12 9 5 0 0 74 14 5402
2019 Corporate Services Branch 35 38 11 10 5 0 0 74 15 944
2019 Human Resources Services Directorate 31 41 12 12 5 0 0 71 17 245
2019 Human Resources Client Services 29 36 15 15 6 0 0 65 21 117

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Health Canada 37 35 15 8 5 0 0 72 12 5422
2019 Corporate Services Branch 40 35 14 7 4 0 0 75 11 950
2019 Human Resources Services Directorate 35 35 17 8 5 0 0 71 12 247
2019 Human Resources Client Services 36 33 20 5 5 1 0 70 10 118

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Health Canada 35 40 12 8 4 0 1 76 12 5347
2019 Corporate Services Branch 35 38 12 10 4 0 0 73 14 941
2019 Human Resources Services Directorate 32 40 13 10 5 1 0 72 15 245
2019 Human Resources Client Services 33 40 12 8 6 0 0 73 15 116

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Health Canada 44 38 10 5 2 0 0 82 8 5434
2019 Corporate Services Branch 42 37 10 8 2 0 0 79 11 952
2019 Human Resources Services Directorate 38 37 9 12 3 0 0 75 15 248
2019 Human Resources Client Services 36 41 9 9 4 0 0 77 13 118

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Health Canada 38 33 16 7 4 0 0 72 12 5399
2019 Corporate Services Branch 37 32 17 8 6 0 0 69 14 946
2019 Human Resources Services Directorate 32 28 22 8 8 1 0 62 17 246
2019 Human Resources Client Services 32 24 23 8 10 1 1 57 19 117

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Health Canada 9 23 37 21 9 1 1 31 32 5426
2019 Corporate Services Branch 11 26 36 18 7 1 1 25 38 950
2019 Human Resources Services Directorate 15 26 33 17 7 1 0 24 42 246
2019 Human Resources Client Services 13 29 33 14 9 1 0 24 43 116

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Health Canada 8 15 29 27 17 2 2 46 24 5407
2019 Corporate Services Branch 9 19 30 22 15 2 2 39 30 947
2019 Human Resources Services Directorate 8 20 30 22 16 2 1 40 29 245
2019 Human Resources Client Services 9 15 27 22 22 3 1 46 25 117

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Health Canada 18 25 29 16 9 2 2 26 44 5410
2019 Corporate Services Branch 23 29 25 12 6 2 2 19 54 949
2019 Human Resources Services Directorate 27 27 23 12 7 1 2 20 56 248
2019 Human Resources Client Services 18 27 33 8 12 1 1 20 47 118

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Health Canada 8 16 33 25 15 1 2 41 25 5395
2019 Corporate Services Branch 10 19 30 23 14 1 2 38 31 945
2019 Human Resources Services Directorate 13 18 34 20 13 2 1 33 32 247
2019 Human Resources Client Services 9 18 37 20 13 2 0 34 28 118

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Health Canada 13 21 27 21 14 1 3 36 35 5416
2019 Corporate Services Branch 18 23 24 19 12 1 3 32 43 947
2019 Human Resources Services Directorate 27 21 21 15 13 1 2 29 49 246
2019 Human Resources Client Services 21 18 25 16 17 1 1 34 41 117

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Health Canada 10 17 28 24 16 3 3 42 28 5405
2019 Corporate Services Branch 13 20 28 21 13 3 2 36 35 945
2019 Human Resources Services Directorate 16 14 26 19 19 4 2 40 32 245
2019 Human Resources Client Services 13 12 25 18 26 4 1 47 27 116

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Health Canada 14 22 32 18 10 2 2 29 37 5406
2019 Corporate Services Branch 19 25 29 15 8 2 2 25 45 945
2019 Human Resources Services Directorate 21 21 30 11 12 4 1 24 44 245
2019 Human Resources Client Services 14 19 37 10 14 5 1 26 35 116

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Health Canada 8 19 36 23 12 1 2 35 28 5418
2019 Corporate Services Branch 7 19 35 24 12 1 1 37 27 949
2019 Human Resources Services Directorate 12 22 34 20 10 1 1 30 35 245
2019 Human Resources Client Services 12 23 33 19 10 1 1 29 37 116
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Health Canada 70 15 6 5 3 0 1 86 8 5424
2019 Corporate Services Branch 69 17 5 4 3 1 0 87 7 950
2019 Human Resources Services Directorate 71 17 4 4 3 0 0 88 8 248
2019 Human Resources Client Services 70 14 7 5 4 0 0 84 9 118

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Health Canada 31 28 15 9 6 5 4 66 17 5419
2019 Corporate Services Branch 33 27 16 9 7 4 4 65 17 951
2019 Human Resources Services Directorate 30 25 18 10 7 4 7 61 19 248
2019 Human Resources Client Services 28 23 16 15 6 4 9 59 23 118

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Health Canada 49 28 8 9 5 1 0 77 15 5417
2019 Corporate Services Branch 52 26 7 9 5 0 0 78 14 951
2019 Human Resources Services Directorate 56 22 8 7 5 0 0 79 13 248
2019 Human Resources Client Services 52 21 9 9 7 1 0 74 16 118

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Health Canada 54 30 6 6 3 0 0 85 9 5411
2019 Corporate Services Branch 55 30 5 6 4 0 0 85 10 951
2019 Human Resources Services Directorate 57 29 5 5 4 0 0 86 9 247
2019 Human Resources Client Services 51 32 6 5 6 0 0 83 11 118

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Health Canada 47 35 10 5 2 1 0 83 7 5420
2019 Corporate Services Branch 47 36 9 4 2 1 0 84 7 951
2019 Human Resources Services Directorate 45 39 7 5 3 2 0 85 8 248
2019 Human Resources Client Services 41 38 8 5 5 3 0 81 10 118
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Health Canada 51 26 12 4 3 1 3 80 8 5427
2019 Corporate Services Branch 52 25 11 4 2 0 4 81 7 950
2019 Human Resources Services Directorate 55 26 11 6 2 0 1 82 7 247
2019 Human Resources Client Services 53 23 14 7 2 0 1 77 9 117

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Health Canada 46 31 10 7 4 1 0 78 11 5424
2019 Corporate Services Branch 48 32 9 6 4 0 1 80 11 950
2019 Human Resources Services Directorate 48 31 10 4 6 0 0 79 10 248
2019 Human Resources Client Services 50 27 14 2 7 0 1 77 9 118

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Health Canada 54 25 10 6 4 1 1 80 10 5427
2019 Corporate Services Branch 55 24 10 5 4 1 1 80 9 952
2019 Human Resources Services Directorate 57 23 11 5 4 0 0 80 9 247
2019 Human Resources Client Services 56 23 9 7 6 0 0 79 13 118

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Health Canada 50 29 9 7 4 1 1 79 11 5410
2019 Corporate Services Branch 50 28 9 7 5 1 1 79 12 947
2019 Human Resources Services Directorate 53 27 9 5 7 0 0 79 11 245
2019 Human Resources Client Services 56 24 8 5 8 0 0 80 13 117

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Health Canada 81 10 4 2 1 0 2 93 3 5396
2019 Corporate Services Branch 82 10 3 2 2 0 1 93 3 947
2019 Human Resources Services Directorate 83 11 2 1 2 0 0 94 3 246
2019 Human Resources Client Services 84 7 3 1 5 0 0 91 5 117

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Health Canada 63 19 7 4 4 2 2 85 8 5427
2019 Corporate Services Branch 67 18 6 3 3 1 2 88 7 954
2019 Human Resources Services Directorate 77 15 3 2 3 0 0 92 5 248
2019 Human Resources Client Services 79 11 5 2 2 1 0 90 5 118

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Health Canada 64 20 8 3 3 1 0 85 6 5435
2019 Corporate Services Branch 67 20 7 2 3 0 0 87 6 953
2019 Human Resources Services Directorate 70 19 6 2 3 0 0 89 5 248
2019 Human Resources Client Services 68 20 5 2 4 0 0 89 6 118

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Health Canada 56 26 8 6 4 0 0 82 10 5431
2019 Corporate Services Branch 58 25 8 5 4 0 0 83 9 949
2019 Human Resources Services Directorate 57 26 8 5 5 0 0 83 9 248
2019 Human Resources Client Services 62 20 8 3 6 0 0 82 9 118

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Health Canada 25 48 12 9 3 1 1 75 13 1281
2019 Corporate Services Branch 33 46 10 7 4 1 1 80 10 278
2019 Human Resources Services Directorate 21 64 10 2 3 0 0 85 5 57
2019 Human Resources Client Services 11 71 11 4 4 0 0 82 7 27
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Health Canada 34 32 14 8 4 7 0 71 13 5423
2019 Corporate Services Branch 31 33 14 10 6 5 0 67 17 952
2019 Human Resources Services Directorate 23 36 16 13 7 5 0 62 21 248
2019 Human Resources Client Services 26 33 18 11 7 4 0 63 19 118

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Health Canada 30 34 17 11 6 3 0 66 17 5407
2019 Corporate Services Branch 29 31 17 12 8 3 0 62 21 951
2019 Human Resources Services Directorate 24 32 18 16 8 2 0 57 24 248
2019 Human Resources Client Services 30 25 19 16 6 4 0 57 23 118

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Health Canada 22 31 20 14 7 6 0 56 23 5404
2019 Corporate Services Branch 20 29 19 17 10 5 0 51 29 949
2019 Human Resources Services Directorate 13 27 18 25 12 4 0 43 39 247
2019 Human Resources Client Services 16 29 15 24 11 4 0 47 37 117

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Health Canada 20 32 18 17 9 3 0 54 27 5416
2019 Corporate Services Branch 20 32 16 18 11 3 0 54 29 952
2019 Human Resources Services Directorate 17 32 16 18 15 3 0 50 33 248
2019 Human Resources Client Services 19 30 13 19 16 4 0 50 36 118

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Health Canada 47 26 13 4 2 6 1 79 7 5435
2019 Corporate Services Branch 52 26 11 3 1 5 1 83 5 952
2019 Human Resources Services Directorate 54 27 9 2 2 4 1 86 5 247
2019 Human Resources Client Services 55 24 8 3 2 7 1 85 6 118
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Health Canada 28 43 17 8 2 2 0 72 11 5428
2019 Corporate Services Branch 28 41 17 8 3 2 0 71 12 948
2019 Human Resources Services Directorate 27 47 11 10 4 2 0 75 14 248
2019 Human Resources Client Services 30 41 12 8 5 3 0 73 14 118

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Health Canada 16 35 22 17 6 4 0 53 24 5401
2019 Corporate Services Branch 15 34 20 19 8 3 0 51 28 947
2019 Human Resources Services Directorate 14 37 18 18 10 3 0 52 29 246
2019 Human Resources Client Services 15 35 17 21 9 2 1 52 31 117

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Health Canada 31 36 15 10 4 3 1 71 14 5417
2019 Corporate Services Branch 35 37 14 8 3 3 0 74 12 951
2019 Human Resources Services Directorate 35 40 11 9 4 2 0 76 13 247
2019 Human Resources Client Services 32 39 12 11 5 1 0 72 16 118

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Health Canada 31 38 19 7 3 2 0 70 10 5415
2019 Corporate Services Branch 35 37 17 7 2 1 0 73 10 948
2019 Human Resources Services Directorate 29 42 17 7 3 2 0 72 10 246
2019 Human Resources Client Services 26 43 17 8 3 3 0 71 11 116

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Health Canada 17 22 21 14 12 11 3 46 30 5415
2019 Corporate Services Branch 18 24 22 14 10 9 3 47 28 950
2019 Human Resources Services Directorate 15 26 24 13 12 8 2 46 28 247
2019 Human Resources Client Services 13 24 24 14 11 9 4 43 29 117

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Health Canada 22 33 19 15 9 2 0 57 24 5419
2019 Corporate Services Branch 24 33 18 13 9 3 0 58 23 953
2019 Human Resources Services Directorate 16 37 15 17 10 5 0 56 28 248
2019 Human Resources Client Services 18 39 17 12 10 5 0 60 23 118

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Health Canada 21 27 16 15 16 2 1 50 33 5431
2019 Corporate Services Branch 23 28 15 15 15 3 2 53 32 954
2019 Human Resources Services Directorate 20 32 13 15 15 4 0 55 32 248
2019 Human Resources Client Services 26 32 9 14 15 4 0 60 31 118

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Health Canada 50 25 13 5 3 1 4 78 8 5420
2019 Corporate Services Branch 53 24 10 4 4 1 4 81 9 948
2019 Human Resources Services Directorate 54 24 11 3 4 2 3 82 7 246
2019 Human Resources Client Services 58 20 8 3 3 3 4 84 7 117

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Health Canada 49 13 10 6 9 1 11 71 17 5415
2019 Corporate Services Branch 50 12 8 6 10 1 13 73 18 947
2019 Human Resources Services Directorate 47 9 11 7 12 0 13 65 22 245
2019 Human Resources Client Services 53 9 12 3 11 1 11 71 15 116

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Health Canada 44 26 16 6 4 1 3 73 11 5416
2019 Corporate Services Branch 44 26 15 6 5 2 3 73 11 947
2019 Human Resources Services Directorate 40 25 19 5 6 1 3 69 12 247
2019 Human Resources Client Services 42 24 18 4 5 3 3 71 10 117

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Health Canada 40 21 16 8 6 3 4 66 16 5395
2019 Corporate Services Branch 41 21 15 8 6 4 4 68 16 945
2019 Human Resources Services Directorate 40 20 16 6 8 3 7 67 16 243
2019 Human Resources Client Services 46 19 13 6 6 4 6 72 14 116

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Health Canada 49 15 11 7 7 3 6 72 16 5401
2019 Corporate Services Branch 52 14 11 7 8 2 5 72 16 949
2019 Human Resources Services Directorate 52 11 11 9 11 1 6 67 21 247
2019 Human Resources Client Services 50 10 14 9 12 1 4 63 22 117

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Health Canada 68 14 7 3 2 2 5 88 5 5404
2019 Corporate Services Branch 67 14 9 2 2 1 5 86 4 948
2019 Human Resources Services Directorate 73 11 8 2 2 0 4 88 4 247
2019 Human Resources Client Services 76 10 6 1 3 1 3 91 4 117

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Health Canada 74 8 5 2 3 4 4 90 5 5406
2019 Corporate Services Branch 76 8 4 2 2 3 4 91 4 948
2019 Human Resources Services Directorate 82 3 4 2 2 3 4 92 4 246
2019 Human Resources Client Services 82 2 3 3 2 5 4 92 6 116

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Health Canada 78 7 3 1 1 1 9 94 3 5411
2019 Corporate Services Branch 79 6 3 1 1 1 9 94 3 949
2019 Human Resources Services Directorate 77 7 3 2 1 1 9 93 3 247
2019 Human Resources Client Services 77 8 3 2 2 1 7 93 4 117

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Health Canada 21 42 19 9 4 4 1 67 13 5422
2019 Corporate Services Branch 23 41 18 10 3 5 1 67 14 948
2019 Human Resources Services Directorate 17 46 19 10 3 4 0 66 14 248
2019 Human Resources Client Services 15 47 16 12 3 8 0 67 16 118

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Health Canada 39 39 13 5 2 2 0 79 8 5405
2019 Corporate Services Branch 43 35 13 5 2 2 0 80 7 946
2019 Human Resources Services Directorate 41 35 15 5 2 1 0 78 7 246
2019 Human Resources Client Services 40 35 14 6 3 1 1 77 9 116

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Health Canada 46 33 12 3 2 4 0 82 5 5398
2019 Corporate Services Branch 49 32 10 3 2 4 1 84 5 945
2019 Human Resources Services Directorate 53 32 7 3 2 3 1 89 4 247
2019 Human Resources Client Services 55 27 8 4 2 4 1 85 6 117

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Health Canada 52 33 9 4 2 0 0 86 6 5428
2019 Corporate Services Branch 54 30 9 3 2 1 0 85 5 949
2019 Human Resources Services Directorate 56 32 7 3 2 1 0 88 5 247
2019 Human Resources Client Services 57 28 7 2 3 1 0 87 6 117

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Health Canada 42 33 15 6 4 1 0 75 10 5416
2019 Corporate Services Branch 38 32 17 8 5 1 0 70 13 951
2019 Human Resources Services Directorate 36 37 14 6 6 1 0 74 11 248
2019 Human Resources Client Services 42 35 14 5 3 1 0 78 8 118

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Health Canada 40 36 14 7 3 0 0 76 10 5381
2019 Corporate Services Branch 39 32 17 8 4 0 0 70 12 939
2019 Human Resources Services Directorate 38 35 15 8 4 0 0 72 12 246
2019 Human Resources Client Services 46 31 11 9 3 0 0 77 12 117

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Health Canada 36 26 19 10 6 3 0 64 17 5432
2019 Corporate Services Branch 33 25 20 11 9 3 0 60 20 952
2019 Human Resources Services Directorate 33 23 22 11 9 2 0 57 21 247
2019 Human Resources Client Services 37 21 22 6 10 4 0 61 16 118
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Health Canada 30 33 36 5441
2019 Corporate Services Branch 34 31 34 952
2019 Human Resources Services Directorate 40 25 35 248
2019 Human Resources Client Services 28 31 40 118

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Health Canada 9 36 33 3 11 7 1620
2019 Corporate Services Branch 12 25 42 4 8 9 328
2019 Human Resources Services Directorate 10 28 39 3 13 6 97
2019 Human Resources Client Services 11 34 35 5 10 5 34
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Health Canada 34 46 8 7 2 1 2 83 9 5426
2019 Corporate Services Branch 40 41 7 7 2 1 3 84 9 950
2019 Human Resources Services Directorate 42 34 4 8 2 1 9 85 10 245
2019 Human Resources Client Services 41 36 5 7 1 1 9 85 9 117

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Health Canada 57 24 9 2 1 5 2 87 4 5417
2019 Corporate Services Branch 60 23 8 1 1 5 2 89 3 947
2019 Human Resources Services Directorate 59 22 4 2 0 6 7 93 2 245
2019 Human Resources Client Services 62 20 4 2 1 5 4 91 4 117
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Health Canada 11 89 5428
2019 Corporate Services Branch 12 88 952
2019 Human Resources Services Directorate 12 88 248
2019 Human Resources Client Services 12 88 118

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Health Canada 50 50 626
2019 Corporate Services Branch 49 51 123
2019 Human Resources Services Directorate 53 47 31
2019 Human Resources Client Services 56 44 14

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Health Canada 62 38 626
2019 Corporate Services Branch 62 38 123
2019 Human Resources Services Directorate 61 39 31

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Health Canada 9 91 626
2019 Corporate Services Branch 13 87 123
2019 Human Resources Services Directorate 18 82 31

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Human Resources Services Directorate 0 100 31
2019 Human Resources Client Services 0 100 14

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Health Canada 4 96 626
2019 Corporate Services Branch 6 94 123
2019 Human Resources Client Services 0 100 14

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Health Canada 4 96 626
2019 Human Resources Services Directorate 0 100 31
2019 Human Resources Client Services 0 100 14

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Health Canada 4 96 626
2019 Corporate Services Branch 8 92 123

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Health Canada 38 62 616
2019 Corporate Services Branch 37 63 123
2019 Human Resources Services Directorate 28 72 31

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Health Canada 40 60 616
2019 Corporate Services Branch 37 63 123
2019 Human Resources Services Directorate 29 71 31
2019 Human Resources Client Services 36 64 14

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Health Canada 47 53 616
2019 Corporate Services Branch 51 49 123
2019 Human Resources Services Directorate 49 51 31
2019 Human Resources Client Services 51 49 14

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Health Canada 41 59 616
2019 Corporate Services Branch 38 62 123
2019 Human Resources Services Directorate 33 67 31
2019 Human Resources Client Services 38 62 14

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Health Canada 32 68 616
2019 Corporate Services Branch 30 70 123
2019 Human Resources Services Directorate 31 69 31

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Health Canada 53 47 616
2019 Corporate Services Branch 49 51 123
2019 Human Resources Services Directorate 50 50 31
2019 Human Resources Client Services 51 49 14

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Health Canada 31 69 616
2019 Corporate Services Branch 38 62 123
2019 Human Resources Services Directorate 37 63 31
2019 Human Resources Client Services 37 63 14

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Corporate Services Branch 0 100 123
2019 Human Resources Services Directorate 0 100 31
2019 Human Resources Client Services 0 100 14

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Health Canada 8 92 616
2019 Corporate Services Branch 8 92 123

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Health Canada 10 90 616
2019 Corporate Services Branch 10 90 123

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Health Canada 44 56 616
2019 Corporate Services Branch 41 59 123
2019 Human Resources Services Directorate 37 63 31
2019 Human Resources Client Services 45 55 14

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Health Canada 24 76 616
2019 Corporate Services Branch 24 76 123

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Health Canada 16 84 616
2019 Corporate Services Branch 15 85 123
2019 Human Resources Services Directorate 18 82 31

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Health Canada 54 46 611
2019 Corporate Services Branch 60 40 121
2019 Human Resources Services Directorate 54 46 30
2019 Human Resources Client Services 59 41 13

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Health Canada 23 77 611
2019 Corporate Services Branch 29 71 121
2019 Human Resources Services Directorate 21 79 30

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Health Canada 6 94 611
2019 Corporate Services Branch 8 92 121
2019 Human Resources Client Services 0 100 13

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Health Canada 14 86 611
2019 Corporate Services Branch 15 85 121

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Health Canada 7 93 611
2019 Corporate Services Branch 9 91 121
2019 Human Resources Client Services 0 100 13

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Health Canada 4 96 611
2019 Corporate Services Branch 4 96 121
2019 Human Resources Services Directorate 0 100 30
2019 Human Resources Client Services 0 100 13

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Health Canada 10 90 611
2019 Corporate Services Branch 9 91 121

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Health Canada 11 89 611
2019 Corporate Services Branch 11 89 121

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Health Canada 28 72 611
2019 Corporate Services Branch 22 78 121
2019 Human Resources Services Directorate 28 72 30

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Health Canada 11 89 581
2019 Corporate Services Branch 12 88 116
2019 Human Resources Services Directorate 17 83 30

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Health Canada 25 75 581
2019 Corporate Services Branch 25 75 116
2019 Human Resources Services Directorate 36 64 30
2019 Human Resources Client Services 35 65 13

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 8 92 581
2019 Corporate Services Branch 11 89 116

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Health Canada 8 92 581
2019 Corporate Services Branch 10 90 116
2019 Human Resources Client Services 0 100 13

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 13 87 581
2019 Corporate Services Branch 19 81 116
2019 Human Resources Services Directorate 23 77 30

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Health Canada 9 91 581
2019 Corporate Services Branch 6 94 116

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 14 86 581
2019 Corporate Services Branch 16 84 116

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Health Canada 11 89 581
2019 Corporate Services Branch 7 93 116

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Health Canada 14 86 581
2019 Corporate Services Branch 12 88 116
2019 Human Resources Services Directorate 20 80 30

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Health Canada 28 72 581
2019 Corporate Services Branch 22 78 116
2019 Human Resources Services Directorate 21 79 30

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Health Canada 7 93 581
2019 Corporate Services Branch 7 93 116

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Health Canada 44 56 581
2019 Corporate Services Branch 43 57 116
2019 Human Resources Services Directorate 47 53 30
2019 Human Resources Client Services 49 51 13

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Health Canada 1 99 581
2019 Human Resources Services Directorate 0 100 30
2019 Human Resources Client Services 0 100 13

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Health Canada 53 47 581
2019 Corporate Services Branch 50 50 116
2019 Human Resources Services Directorate 58 42 30
2019 Human Resources Client Services 46 54 13

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Health Canada 3 97 581
2019 Human Resources Services Directorate 0 100 30
2019 Human Resources Client Services 0 100 13

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Health Canada 12 88 581
2019 Corporate Services Branch 14 86 116

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Health Canada 15 85 5411
2019 Corporate Services Branch 16 84 949
2019 Human Resources Services Directorate 14 86 246
2019 Human Resources Client Services 12 88 116

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Health Canada 16 14 19 7 6 29 9 49 21 5430
2019 Corporate Services Branch 19 17 17 7 6 25 8 55 21 951
2019 Human Resources Services Directorate 16 19 15 9 5 26 9 54 23 247
2019 Human Resources Client Services 17 17 13 10 4 28 11 56 22 118

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Health Canada 33 30 17 6 3 10 1 71 10 5433
2019 Corporate Services Branch 36 33 14 5 4 7 1 75 10 952
2019 Human Resources Services Directorate 37 35 13 5 4 5 1 77 9 248
2019 Human Resources Client Services 41 26 16 7 3 5 1 72 11 118
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Health Canada 7 93 5427
2019 Corporate Services Branch 6 94 952
2019 Human Resources Services Directorate 8 92 248
2019 Human Resources Client Services 9 91 118

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Health Canada 40 60 367
2019 Corporate Services Branch 43 57 62
2019 Human Resources Services Directorate 75 25 19

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Health Canada 76 24 367
2019 Corporate Services Branch 86 14 62

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Health Canada 4 96 367
2019 Corporate Services Branch 7 93 62
2019 Human Resources Services Directorate 0 100 19
2019 Human Resources Client Services 0 100 10

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Corporate Services Branch 0 100 62
2019 Human Resources Services Directorate 0 100 19
2019 Human Resources Client Services 0 100 10

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Health Canada 9 91 367
2019 Corporate Services Branch 9 91 62
2019 Human Resources Client Services 0 100 10

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Health Canada 2 98 367
2019 Human Resources Client Services 0 100 10

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Health Canada 9 91 367
2019 Human Resources Client Services 0 100 10

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Health Canada 27 73 360
2019 Corporate Services Branch 21 79 61
2019 Human Resources Services Directorate 27 73 18

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Health Canada 22 78 360
2019 Corporate Services Branch 19 81 61

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Health Canada 17 83 360
2019 Corporate Services Branch 14 86 61
2019 Human Resources Services Directorate 0 100 18

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Health Canada 10 90 360

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Health Canada 29 71 360
2019 Corporate Services Branch 23 77 61
2019 Human Resources Services Directorate 27 73 18

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Health Canada 22 78 360
2019 Corporate Services Branch 26 74 61
2019 Human Resources Services Directorate 33 67 18

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Health Canada 4 96 360

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Corporate Services Branch 0 100 61
2019 Human Resources Services Directorate 0 100 18

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Health Canada 6 94 360

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Health Canada 15 85 360
2019 Corporate Services Branch 12 88 61

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Corporate Services Branch 0 100 61
2019 Human Resources Services Directorate 0 100 18

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Health Canada 16 84 360
2019 Corporate Services Branch 26 74 61
2019 Human Resources Services Directorate 35 65 18

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Health Canada 0 100 360
2019 Corporate Services Branch 0 100 61
2019 Human Resources Services Directorate 0 100 18

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Health Canada 19 81 360
2019 Corporate Services Branch 22 78 61

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Health Canada 27 73 351
2019 Corporate Services Branch 28 72 60

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Health Canada 11 89 351
2019 Corporate Services Branch 8 92 60

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Health Canada 3 97 351

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Health Canada 11 89 351
2019 Corporate Services Branch 11 89 60

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Health Canada 5 95 351
2019 Human Resources Services Directorate 0 100 18

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Health Canada 4 96 351

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Health Canada 6 94 351
2019 Human Resources Services Directorate 0 100 18

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Health Canada 7 93 351
2019 Corporate Services Branch 8 92 60

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Health Canada 53 47 351
2019 Corporate Services Branch 52 48 60
2019 Human Resources Services Directorate 59 41 18

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Health Canada 5 95 318

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Health Canada 17 83 318

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Health Canada 2 98 318

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 3 97 318

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 5 95 318

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Health Canada 5 95 318

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Health Canada 9 91 318

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Health Canada 12 88 318

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Health Canada 11 89 318

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Health Canada 21 79 318

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Health Canada 8 92 318

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Health Canada 42 58 318

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Health Canada 2 98 318

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Health Canada 60 40 318

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Health Canada 3 97 318

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Health Canada 10 90 318

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Health Canada 8 92 5419
2019 Corporate Services Branch 7 93 949
2019 Human Resources Services Directorate 7 93 247
2019 Human Resources Client Services 5 95 117

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Health Canada 18 13 20 3 3 33 10 54 11 5422
2019 Corporate Services Branch 22 16 19 3 3 29 8 60 9 951
2019 Human Resources Services Directorate 19 18 16 4 3 30 10 61 12 247
2019 Human Resources Client Services 23 13 15 4 3 30 11 61 13 117

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Health Canada 36 28 17 3 2 12 2 74 7 5417
2019 Corporate Services Branch 39 30 15 3 3 9 2 77 6 948
2019 Human Resources Services Directorate 37 33 14 4 3 8 2 78 7 247
2019 Human Resources Client Services 40 24 17 5 3 9 2 72 9 117
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Health Canada 23 28 21 13 14 0 1 51 27 5431
2019 Corporate Services Branch 25 27 20 13 14 0 1 53 28 952
2019 Human Resources Services Directorate 29 21 23 14 11 1 2 51 26 247
2019 Human Resources Client Services 29 17 23 14 13 1 3 49 28 118

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Health Canada 19 30 25 15 10 0 1 49 25 5435
2019 Corporate Services Branch 22 28 22 16 11 0 1 50 27 953
2019 Human Resources Services Directorate 16 27 22 20 14 0 0 43 34 248
2019 Human Resources Client Services 12 34 16 24 13 0 0 46 38 118

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Health Canada 26 31 22 12 7 0 2 58 19 5410
2019 Corporate Services Branch 27 29 20 14 8 0 2 57 23 950
2019 Human Resources Services Directorate 20 30 23 13 12 1 0 51 25 246
2019 Human Resources Client Services 19 35 25 13 7 1 0 54 20 118

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Health Canada 24 25 23 14 12 1 1 51 26 5409
2019 Corporate Services Branch 22 25 20 16 15 0 1 48 32 950
2019 Human Resources Services Directorate 23 18 23 14 21 0 1 41 35 248
2019 Human Resources Client Services 24 21 22 14 19 0 0 45 33 118

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Health Canada 48 25 12 5 4 0 5 77 10 5408
2019 Corporate Services Branch 53 20 10 4 5 0 7 79 9 950
2019 Human Resources Services Directorate 51 19 11 4 6 0 9 77 11 247
2019 Human Resources Client Services 55 16 10 4 5 0 10 79 10 117

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Health Canada 32 30 19 10 8 0 1 63 18 5412
2019 Corporate Services Branch 36 30 16 8 7 0 1 67 16 949
2019 Human Resources Services Directorate 39 27 16 8 9 0 1 66 17 245
2019 Human Resources Client Services 46 25 14 5 9 0 1 71 14 117

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Health Canada 29 36 20 8 5 1 1 66 13 5410
2019 Corporate Services Branch 31 33 19 10 5 1 1 66 16 951
2019 Human Resources Services Directorate 30 31 21 10 8 1 0 61 18 246
2019 Human Resources Client Services 31 28 21 12 7 1 0 59 20 117

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Health Canada 25 34 22 11 6 1 1 60 18 5403
2019 Corporate Services Branch 23 33 23 12 7 1 1 57 20 947
2019 Human Resources Services Directorate 19 30 25 17 9 1 0 49 26 245
2019 Human Resources Client Services 18 31 26 18 5 1 0 51 23 117

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Health Canada 32 31 19 10 6 0 1 64 16 5396
2019 Corporate Services Branch 32 29 19 11 7 0 1 62 18 945
2019 Human Resources Services Directorate 32 25 19 14 8 1 1 58 23 245
2019 Human Resources Client Services 37 25 18 14 6 1 0 62 20 116

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Health Canada 43 27 15 7 7 0 1 71 14 5398
2019 Corporate Services Branch 45 28 12 6 7 0 1 74 13 950
2019 Human Resources Services Directorate 39 32 12 7 9 1 0 72 16 247
2019 Human Resources Client Services 39 27 15 7 10 2 0 67 18 118

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Health Canada 34 32 19 8 5 0 1 68 13 5398
2019 Corporate Services Branch 32 32 20 10 5 0 1 64 15 947
2019 Human Resources Services Directorate 27 31 24 11 6 1 0 59 17 245
2019 Human Resources Client Services 24 24 27 13 10 1 0 49 23 117

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Health Canada 52 24 12 5 4 0 2 78 9 5391
2019 Corporate Services Branch 61 21 9 4 3 0 2 83 7 942
2019 Human Resources Services Directorate 62 18 9 5 4 0 1 81 9 243
2019 Human Resources Client Services 63 19 6 5 5 1 1 84 10 116

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Health Canada 72 12 4 2 2 1 7 91 4 5392
2019 Corporate Services Branch 75 10 3 2 1 1 8 93 4 947
2019 Human Resources Services Directorate 75 10 2 3 2 1 7 92 6 245
2019 Human Resources Client Services 74 12 1 4 3 1 5 92 7 116

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Health Canada 72 11 6 3 4 1 3 87 7 5395
2019 Corporate Services Branch 74 10 5 4 3 1 3 87 7 948
2019 Human Resources Services Directorate 75 9 8 1 3 0 4 88 4 247
2019 Human Resources Client Services 78 5 8 0 4 1 3 87 4 117

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Health Canada 57 26 9 3 2 0 2 85 6 5380
2019 Corporate Services Branch 57 26 9 4 2 0 2 84 7 942
2019 Human Resources Services Directorate 60 24 8 3 2 0 3 86 5 244
2019 Human Resources Client Services 64 24 7 2 2 0 2 89 5 115

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Health Canada 60 19 9 5 5 0 2 81 9 5381
2019 Corporate Services Branch 62 18 9 5 4 0 1 81 10 944
2019 Human Resources Services Directorate 64 19 7 5 3 0 2 84 9 246
2019 Human Resources Client Services 69 16 4 6 3 0 1 86 10 116

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Health Canada 55 12 5 2 1 0 25 90 4 5360
2019 Corporate Services Branch 58 13 6 2 2 0 20 88 5 940
2019 Human Resources Services Directorate 60 7 4 2 1 1 24 90 4 246
2019 Human Resources Client Services 69 4 2 4 1 1 18 91 6 116

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Health Canada 69 17 6 2 1 0 6 91 3 5380
2019 Corporate Services Branch 71 15 6 2 1 0 6 91 3 944
2019 Human Resources Services Directorate 72 14 4 0 0 1 9 95 0 246
2019 Human Resources Client Services 75 14 5 0 0 1 5 95 0 116

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Health Canada 70 14 5 3 4 1 3 88 7 5400
2019 Corporate Services Branch 70 15 6 3 3 0 3 88 7 946
2019 Human Resources Services Directorate 62 17 5 4 7 0 5 84 12 246
2019 Human Resources Client Services 70 10 4 5 7 0 4 84 12 116

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Health Canada 52 27 12 4 2 0 2 82 6 5389
2019 Corporate Services Branch 50 28 13 4 2 0 2 80 7 946
2019 Human Resources Services Directorate 48 27 16 4 2 0 4 78 6 246
2019 Human Resources Client Services 52 22 18 2 2 0 4 77 5 116

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Health Canada 15 35 34 11 4 0 0 51 15 5437
2019 Corporate Services Branch 16 33 35 12 4 0 0 49 16 954
2019 Human Resources Services Directorate 14 27 43 12 4 0 0 41 16 248
2019 Human Resources Client Services 15 30 38 14 4 0 0 45 18 118

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Health Canada 9 16 40 24 10 0 0 34 25 5396
2019 Corporate Services Branch 11 17 38 24 9 0 0 33 28 945
2019 Human Resources Services Directorate 11 20 40 22 6 0 1 28 31 248
2019 Human Resources Client Services 13 19 40 23 6 0 1 28 32 118

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Health Canada 39 39 12 6 2 2 0 80 8 5415
2019 Corporate Services Branch 51 35 6 5 2 1 0 87 7 947
2019 Human Resources Services Directorate 48 36 6 6 3 1 0 85 10 247
2019 Human Resources Client Services 48 34 7 5 5 0 0 83 10 118

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Health Canada 28 36 16 11 6 1 0 65 18 5428
2019 Corporate Services Branch 32 33 14 12 7 1 0 66 20 952
2019 Human Resources Services Directorate 29 32 19 12 8 0 0 61 20 248
2019 Human Resources Client Services 31 35 15 14 5 0 0 66 19 118
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Health Canada 19 81 5430
2019 Corporate Services Branch 20 80 952
2019 Human Resources Services Directorate 26 74 247
2019 Human Resources Client Services 28 72 118

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Health Canada 83 17 1034
2019 Corporate Services Branch 85 15 196
2019 Human Resources Services Directorate 91 9 66
2019 Human Resources Client Services 92 8 34

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Health Canada 52 33 4 7 3 1 0 85 11 844
2019 Corporate Services Branch 56 26 3 8 5 1 0 83 13 162
2019 Human Resources Services Directorate 52 29 7 8 2 2 0 83 10 59
2019 Human Resources Client Services 61 30 3 6 0 0 0 90 6 31
Top of Page

Compensation

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Health Canada 23 31 22 11 10 2 1 24 76 5405
2019 Corporate Services Branch 24 32 21 13 8 2 0 24 76 946
2019 Human Resources Services Directorate 26 33 24 11 6 1 0 26 74 246
2019 Human Resources Client Services 31 25 23 12 7 1 0 31 69 117

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Health Canada 57 43 4038
2019 Corporate Services Branch 64 36 706
2019 Human Resources Services Directorate 64 36 184
2019 Human Resources Client Services 64 36 82

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Health Canada 40 60 3958
2019 Corporate Services Branch 41 59 685
2019 Human Resources Services Directorate 42 58 178
2019 Human Resources Client Services 34 66 80

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Health Canada 12 24 18 18 19 2 7 39 41 3956
2019 Corporate Services Branch 15 24 18 17 19 1 6 42 38 686
2019 Human Resources Services Directorate 16 28 17 19 14 1 5 47 35 177
2019 Human Resources Client Services 15 22 19 21 20 0 4 38 42 80

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Health Canada 6 15 16 21 34 2 6 23 60 3960
2019 Corporate Services Branch 6 14 17 20 33 2 7 23 58 688
2019 Human Resources Services Directorate 5 15 16 19 34 1 10 22 60 177
2019 Human Resources Client Services 6 9 16 17 46 0 6 17 67 80

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Health Canada 37 19 15 9 11 1 7 62 22 5333
2019 Corporate Services Branch 35 21 14 10 14 1 5 60 25 935
2019 Human Resources Services Directorate 38 22 13 9 13 1 5 63 23 241
2019 Human Resources Client Services 38 23 12 7 15 1 4 64 23 117
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