2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 52 8 13 7 0 0 71 20 144
2019 Health care practitioners 22 51 7 17 4 0 0 73 20 701
2019 Federal regulators 21 53 11 4 11 0 0 74 15 14
2019 Compliance, inspection and enforcement 20 47 5 19 8 0 0 67 27 178
2019 Communications or public affairs 39 53 5 1 1 0 0 93 3 67
2019 Access to information and privacy 44 34 5 13 5 0 0 78 17 56
2019 Security 14 51 9 17 9 0 0 65 26 2055
2019 Science and technology 42 29 7 7 14 0 0 72 21 27
2019 Library services 35 46 7 12 0 0 0 81 12 17
2019 Legal services 15 67 2 14 2 0 0 82 16 39
2019 Administration and operations 37 47 3 10 3 0 0 85 12 1395
2019 Human resources 36 45 3 14 2 0 0 81 16 444
2019 Financial management 45 46 3 5 2 0 0 91 6 318
2019 Procurement 25 51 6 14 4 0 0 76 18 86
2019 Real property 26 40 9 20 5 0 0 66 25 85
2019 Materiel management 29 44 8 13 6 1 0 73 19 153
2019 Information management 42 46 7 4 2 0 0 88 6 165
2019 Information technology 26 51 9 11 3 0 0 77 14 238
2019 Internal audit 70 11 7 11 0 0 0 82 11 24
2019 Evaluation 19 57 6 15 4 0 0 76 19 86
2019 Data sciences 44 43 0 8 4 0 0 88 12 24
2019 Policy 44 40 6 7 3 0 0 84 10 93
2019 Project management 38 45 7 8 2 1 0 83 10 176
2019 Other services to the public 27 49 5 13 5 0 0 76 18 329
2019 None of the above 23 45 7 17 8 0 0 68 25 1396
2017 Client contact centre 22 54 9 10 5 0 0 77 15 152
2017 Health care practitioners 22 54 6 13 5 0 0 75 19 774
2017 Federal regulators 13 44 4 24 14 0 0 57 39 17
2017 Compliance, inspection and enforcement 10 46 6 25 13 0 0 56 37 159
2017 Communications or public affairs 31 51 4 5 8 0 0 83 13 71
2017 Access to information and privacy 28 43 9 16 4 0 0 71 20 44
2017 Security 10 51 9 20 10 0 0 62 30 2042
2017 Science and technology 32 52 12 5 0 0 0 84 5 43
2017 Library services 10 34 17 35 5 0 0 44 39 18
2017 Legal services 19 57 5 15 4 0 0 76 19 40
2017 Administration and operations 32 50 4 10 3 0 0 83 13 1414
2017 Human resources 37 48 4 8 2 0 0 86 10 390
2017 Financial management 39 48 4 7 2 0 0 87 9 315
2017 Procurement 33 40 8 14 4 0 0 73 19 92
2017 Real property 27 47 5 18 3 0 0 74 21 75
2017 Materiel management 29 45 5 11 9 0 0 74 21 141
2017 Information management 33 50 9 6 1 1 0 83 8 143
2017 Information technology 29 48 5 15 3 0 0 77 18 258
2017 Internal audit 60 35 5 0 0 0 0 95 0 21
2017 Evaluation 28 50 3 15 4 0 0 78 19 104
2017 Data sciences 29 65 0 6 0 0 0 94 6 17
2017 Policy 32 58 1 7 1 0 0 90 9 78
2017 Project management 34 49 3 11 3 0 1 83 14 151
2017 Other services to the public 21 53 4 15 7 0 0 74 22 300
2017 None of the above 19 48 7 16 9 0 0 67 26 1705
2014 Client contact centre 20 52 10 16 2 0 0 72 19 220
2014 Health care practitioners 18 50 7 16 9 0 0 68 25 879
2014 Federal regulators 26 47 7 17 3 0 0 73 20 26
2014 Compliance, inspection and enforcement 19 50 5 15 10 0 0 69 26 257
2014 Communications or public affairs 32 53 4 8 4 0 0 85 12 76
2014 Access to information and privacy 28 47 6 19 0 0 0 75 19 44
2014 Security 13 52 9 18 7 0 0 65 26 3210
2014 Science and technology 16 50 14 17 4 0 0 65 21 45
2014 Library services 7 39 7 21 26 0 0 45 47 15
2014 Legal services 13 74 6 3 3 0 0 87 6 48
2014 Administration and operations 33 48 5 11 4 0 0 81 15 1806
2014 Human resources 31 53 4 8 3 0 0 84 12 562
2014 Financial management 34 52 3 9 3 0 0 86 11 337
2014 Procurement 34 49 3 11 2 0 0 83 14 83
2014 Real property 20 46 10 16 8 0 0 66 24 96
2014 Materiel management 29 46 4 15 6 0 0 75 21 190
2014 Information management 37 46 6 7 2 0 1 84 10 170
2014 Information technology 32 51 6 9 2 0 0 83 11 293
2014 Internal audit 55 41 4 0 0 0 0 96 0 29
2014 Evaluation 20 57 10 10 3 0 0 77 13 136
2014 Other services to the public 23 50 6 14 7 0 0 73 21 437
2014 None of the above 19 50 6 17 8 0 0 69 25 1783

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 33 11 4 4 0 0 81 8 144
2019 Health care practitioners 71 19 4 2 2 0 1 91 5 697
2019 Federal regulators 47 25 11 5 11 0 0 72 17 14
2019 Compliance, inspection and enforcement 75 18 4 1 0 0 1 94 2 178
2019 Communications or public affairs 73 21 3 3 0 0 0 94 3 66
2019 Access to information and privacy 69 21 3 8 0 0 0 89 8 56
2019 Security 67 20 6 3 3 0 1 88 6 2044
2019 Science and technology 66 27 3 0 4 0 0 93 4 27
2019 Library services 81 6 13 0 0 0 0 87 0 17
2019 Legal services 79 9 6 2 0 0 4 92 2 38
2019 Administration and operations 74 16 3 3 2 0 1 92 5 1394
2019 Human resources 63 25 5 5 2 0 0 88 6 443
2019 Financial management 67 22 4 6 1 0 1 89 7 320
2019 Procurement 59 27 7 5 0 0 3 88 5 86
2019 Real property 62 31 3 1 0 0 3 96 1 85
2019 Materiel management 75 16 5 1 1 1 1 93 3 153
2019 Information management 75 15 4 4 2 0 0 90 6 165
2019 Information technology 67 21 5 5 1 0 1 89 6 240
2019 Internal audit 78 15 0 3 0 0 4 96 4 24
2019 Evaluation 66 24 6 1 2 0 0 91 4 86
2019 Data sciences 71 17 4 4 4 0 0 88 8 23
2019 Policy 65 21 5 5 4 0 0 86 9 93
2019 Project management 66 17 6 6 3 1 2 84 9 174
2019 Other services to the public 78 14 4 1 2 1 0 93 3 329
2019 None of the above 72 18 5 3 2 0 1 90 5 1388
2017 Client contact centre 53 29 7 6 2 0 2 84 9 151
2017 Health care practitioners 73 18 4 3 2 0 1 92 4 774
2017 Federal regulators 31 31 14 10 14 0 0 62 24 17
2017 Compliance, inspection and enforcement 67 20 6 4 1 1 0 88 6 160
2017 Communications or public affairs 65 25 3 4 3 0 0 90 7 71
2017 Access to information and privacy 44 26 11 11 4 0 3 73 16 44
2017 Security 64 23 6 2 3 0 1 89 5 2041
2017 Science and technology 67 18 9 4 2 0 0 84 7 43
2017 Library services 75 15 11 0 0 0 0 89 0 18
2017 Legal services 65 30 0 5 0 0 0 95 5 40
2017 Administration and operations 70 20 3 4 2 0 1 90 6 1411
2017 Human resources 61 22 4 9 3 0 0 84 12 390
2017 Financial management 64 23 4 4 3 1 1 88 7 314
2017 Procurement 70 22 2 5 0 0 1 93 5 92
2017 Real property 61 27 6 4 0 0 1 90 4 74
2017 Materiel management 77 17 3 0 3 0 0 94 3 141
2017 Information management 58 28 3 8 3 0 0 86 11 143
2017 Information technology 58 22 6 10 3 0 1 81 13 258
2017 Internal audit 77 14 4 4 0 0 0 91 4 21
2017 Evaluation 60 28 3 6 2 0 0 89 9 104
2017 Data sciences 65 30 0 6 0 0 0 94 6 17
2017 Policy 67 24 2 4 2 0 0 91 6 78
2017 Project management 62 14 9 11 4 0 1 77 14 151
2017 Other services to the public 77 15 3 1 3 0 1 94 4 300
2017 None of the above 70 19 5 3 2 0 1 90 5 1703
2014 Client contact centre 54 26 8 9 3 0 0 80 12 220
2014 Health care practitioners 67 22 4 4 2 0 1 90 7 880
2014 Federal regulators 71 13 2 5 10 0 0 83 15 26
2014 Compliance, inspection and enforcement 71 20 3 4 1 0 1 91 5 258
2014 Communications or public affairs 63 26 4 4 3 0 0 89 7 76
2014 Access to information and privacy 56 21 2 10 7 0 4 81 18 44
2014 Security 63 24 6 3 3 0 1 88 6 3207
2014 Science and technology 62 18 10 8 2 0 0 80 9 45
2014 Library services 72 14 14 0 0 0 0 86 0 15
2014 Legal services 71 23 3 0 3 0 0 94 3 48
2014 Administration and operations 69 21 4 4 2 0 0 90 6 1805
2014 Human resources 61 25 5 5 2 0 1 88 7 561
2014 Financial management 66 22 2 6 2 0 1 89 8 337
2014 Procurement 55 30 4 8 2 0 1 86 11 83
2014 Real property 60 29 2 6 2 0 1 90 8 96
2014 Materiel management 73 19 5 1 2 0 1 92 3 190
2014 Information management 55 28 5 6 4 0 2 84 10 169
2014 Information technology 57 24 7 7 4 0 1 82 11 291
2014 Internal audit 56 17 7 14 7 0 0 73 20 29
2014 Evaluation 56 29 4 7 3 0 0 85 10 136
2014 Other services to the public 71 18 5 3 1 0 1 90 4 437
2014 None of the above 67 20 5 4 3 0 2 88 6 1781

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 34 13 19 14 0 0 55 33 144
2019 Health care practitioners 21 36 11 19 12 0 0 57 31 700
2019 Federal regulators 37 36 0 11 16 0 0 73 27 14
2019 Compliance, inspection and enforcement 28 39 11 12 10 0 0 67 22 178
2019 Communications or public affairs 48 30 6 10 5 0 0 79 15 66
2019 Access to information and privacy 48 38 0 14 0 0 0 86 14 56
2019 Security 14 34 13 21 17 0 0 48 39 2050
2019 Science and technology 46 37 4 4 10 0 0 82 14 27
2019 Library services 23 45 7 12 12 0 0 68 24 17
2019 Legal services 24 52 0 8 15 0 0 76 24 39
2019 Administration and operations 42 36 7 11 5 0 0 78 15 1391
2019 Human resources 43 35 6 13 2 0 0 78 15 442
2019 Financial management 45 42 3 7 4 0 0 87 10 319
2019 Procurement 31 37 11 13 5 0 2 71 19 85
2019 Real property 33 47 8 8 4 0 0 80 12 85
2019 Materiel management 38 37 7 10 7 1 0 75 17 153
2019 Information management 45 32 10 10 2 0 0 78 12 166
2019 Information technology 43 40 8 5 4 0 0 83 9 239
2019 Internal audit 67 15 0 15 4 0 0 81 19 24
2019 Evaluation 32 33 6 18 12 0 0 64 30 86
2019 Data sciences 50 30 0 20 0 0 0 80 20 24
2019 Policy 35 41 4 17 3 0 0 76 19 93
2019 Project management 43 32 6 15 3 1 1 76 18 176
2019 Other services to the public 34 37 9 14 5 0 0 72 19 328
2019 None of the above 29 34 10 15 11 0 0 64 26 1392
2017 Client contact centre 24 44 12 14 6 1 0 68 20 152
2017 Health care practitioners 22 37 7 18 16 0 0 59 33 774
2017 Federal regulators 21 16 0 14 49 0 0 37 63 17
2017 Compliance, inspection and enforcement 20 34 11 17 17 0 0 54 34 158
2017 Communications or public affairs 38 38 8 13 3 0 0 76 16 70
2017 Access to information and privacy 41 35 7 7 11 0 0 75 18 43
2017 Security 13 32 13 23 19 0 0 45 42 2042
2017 Science and technology 32 45 12 7 5 0 0 77 12 43
2017 Library services 21 29 21 5 24 0 0 50 29 18
2017 Legal services 31 45 2 20 2 0 0 76 22 40
2017 Administration and operations 34 41 6 12 7 0 0 74 19 1413
2017 Human resources 39 39 6 11 5 0 0 79 16 390
2017 Financial management 42 42 6 6 4 0 0 84 10 315
2017 Procurement 39 32 8 14 7 0 0 71 21 92
2017 Real property 30 49 5 11 5 0 0 79 16 75
2017 Materiel management 34 38 4 14 9 0 0 73 23 141
2017 Information management 45 42 5 2 6 0 0 87 8 143
2017 Information technology 37 38 9 8 7 0 0 76 16 258
2017 Internal audit 65 16 0 10 10 0 0 81 19 21
2017 Evaluation 31 40 10 13 6 0 0 71 19 104
2017 Data sciences 41 42 6 6 6 0 0 82 12 17
2017 Policy 44 40 3 7 6 0 0 84 13 78
2017 Project management 40 37 9 7 7 0 1 77 14 151
2017 Other services to the public 28 35 8 16 13 0 0 63 29 299
2017 None of the above 27 35 9 16 13 0 0 62 29 1705
2014 Client contact centre 28 34 9 22 7 0 0 62 29 219
2014 Health care practitioners 22 31 9 19 19 0 0 53 38 880
2014 Federal regulators 25 36 10 22 8 0 0 61 29 26
2014 Compliance, inspection and enforcement 24 31 9 19 16 0 0 55 35 258
2014 Communications or public affairs 47 36 4 5 9 0 0 82 14 76
2014 Access to information and privacy 28 45 2 11 14 0 0 72 26 44
2014 Security 14 33 14 22 16 0 0 47 38 3204
2014 Science and technology 32 34 11 14 7 0 2 67 22 44
2014 Library services 13 39 7 7 34 0 0 51 41 15
2014 Legal services 25 42 14 11 8 0 0 66 19 48
2014 Administration and operations 38 36 8 11 8 0 0 73 19 1805
2014 Human resources 39 37 8 11 5 0 0 76 16 562
2014 Financial management 42 38 5 9 6 0 0 80 15 337
2014 Procurement 34 44 4 12 6 0 0 78 18 82
2014 Real property 35 42 11 9 3 0 0 77 12 95
2014 Materiel management 39 33 7 14 8 0 0 72 21 190
2014 Information management 41 37 6 11 4 0 1 78 16 169
2014 Information technology 42 31 13 10 4 0 0 73 14 292
2014 Internal audit 52 38 7 0 3 0 0 90 3 29
2014 Evaluation 31 36 10 14 9 0 0 67 23 136
2014 Other services to the public 29 36 9 15 11 0 0 65 26 437
2014 None of the above 27 36 9 17 11 0 0 63 28 1780

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 44 14 14 15 0 0 56 30 144
2019 Health care practitioners 20 45 10 18 7 0 0 65 25 700
2019 Federal regulators 11 43 15 17 15 0 0 54 31 14
2019 Compliance, inspection and enforcement 13 43 14 18 12 0 0 56 30 178
2019 Communications or public affairs 38 44 8 10 0 0 0 82 10 67
2019 Access to information and privacy 32 40 13 8 8 0 0 72 16 56
2019 Security 12 38 12 22 15 0 0 51 37 2050
2019 Science and technology 28 47 10 4 11 0 0 75 15 26
2019 Library services 32 36 14 12 6 0 0 67 18 16
2019 Legal services 15 36 16 34 0 0 0 51 34 39
2019 Administration and operations 22 46 11 14 6 0 0 69 20 1388
2019 Human resources 22 42 12 17 6 0 0 64 23 443
2019 Financial management 28 47 11 12 2 0 0 75 14 319
2019 Procurement 31 27 15 19 7 0 1 58 26 86
2019 Real property 18 35 18 22 7 0 0 53 29 85
2019 Materiel management 22 37 12 15 14 1 0 59 29 154
2019 Information management 29 42 14 10 4 0 1 72 14 165
2019 Information technology 19 36 17 21 8 0 0 55 28 239
2019 Internal audit 44 41 4 11 0 0 0 85 11 24
2019 Evaluation 7 45 19 27 2 0 0 52 29 85
2019 Data sciences 17 30 12 26 12 0 4 49 39 24
2019 Policy 23 47 12 13 4 0 0 71 17 92
2019 Project management 24 38 12 21 4 1 0 63 25 176
2019 Other services to the public 19 42 15 16 7 0 0 61 23 327
2019 None of the above 16 42 12 19 11 0 0 58 30 1388
2018 Client contact centre 13 47 15 19 5 0 0 61 24 157
2018 Health care practitioners 15 51 11 16 7 0 0 67 22 635
2018 Compliance, inspection and enforcement 13 40 13 20 15 0 0 52 35 177
2018 Communications or public affairs 30 48 7 9 5 0 0 78 14 66
2018 Access to information and privacy 26 40 18 12 5 0 0 65 17 37
2018 Security 9 47 10 21 13 0 0 56 34 1666
2018 Science and technology 26 31 6 20 17 0 0 58 37 32
2018 Library services 21 58 7 7 7 0 0 79 14 15
2018 Legal services 13 37 21 23 6 0 0 50 29 39
2018 Administration and operations 19 48 10 16 7 0 0 67 23 1248
2018 Human resources 17 44 13 18 7 0 0 61 26 378
2018 Financial management 24 47 10 13 5 0 0 72 19 283
2018 Procurement 18 49 10 17 6 0 0 67 23 93
2018 Real property 11 39 15 21 15 0 0 50 36 62
2018 Materiel management 15 38 14 17 15 0 0 53 32 117
2018 Information management 16 48 15 13 6 0 1 65 19 118
2018 Information technology 16 39 17 21 7 1 0 55 28 242
2018 Internal audit 50 34 16 0 0 0 0 84 0 23
2018 Evaluation 12 44 19 23 2 0 0 56 25 90
2018 Policy 16 50 6 18 8 1 1 67 27 79
2018 Project management 19 46 11 15 7 0 1 66 22 134
2018 Other services to the public 16 42 13 17 12 0 0 58 28 279
2018 None of the above 14 46 9 20 11 0 0 60 30 1156
2017 Client contact centre 13 47 14 16 9 0 1 60 25 152
2017 Health care practitioners 20 42 13 17 9 0 0 61 26 774
2017 Federal regulators 28 19 4 10 39 0 0 47 49 17
2017 Compliance, inspection and enforcement 6 38 10 24 23 0 0 43 47 160
2017 Communications or public affairs 34 42 9 9 6 0 0 76 15 71
2017 Access to information and privacy 13 34 7 31 15 0 0 47 46 44
2017 Security 9 36 13 22 19 0 0 45 41 2040
2017 Science and technology 16 32 24 18 10 0 0 49 28 43
2017 Library services 10 35 35 15 5 0 0 45 20 18
2017 Legal services 22 37 11 28 2 0 0 59 30 40
2017 Administration and operations 20 40 13 17 10 0 0 60 27 1410
2017 Human resources 24 44 9 15 7 1 0 69 23 391
2017 Financial management 24 40 15 14 8 0 0 63 22 315
2017 Procurement 28 39 13 11 10 0 0 67 20 92
2017 Real property 14 41 19 16 11 0 0 55 26 75
2017 Materiel management 25 41 8 16 11 0 0 66 26 141
2017 Information management 23 35 17 16 10 0 0 57 26 143
2017 Information technology 12 31 15 23 20 0 0 42 43 258
2017 Internal audit 46 33 7 14 0 0 0 79 14 21
2017 Evaluation 15 33 15 20 17 0 0 48 37 104
2017 Data sciences 29 30 18 12 12 0 0 59 24 17
2017 Policy 22 50 14 6 9 0 0 71 15 78
2017 Project management 24 33 16 17 9 0 1 57 27 151
2017 Other services to the public 15 40 9 24 11 0 0 56 35 300
2017 None of the above 15 36 12 20 16 0 0 51 36 1702
2014 Client contact centre 16 37 19 17 9 0 0 54 27 220
2014 Health care practitioners 14 36 13 23 14 0 0 50 37 879
2014 Federal regulators 12 30 10 36 13 0 0 42 48 26
2014 Compliance, inspection and enforcement 14 34 12 24 16 0 0 48 40 258
2014 Communications or public affairs 29 52 4 9 7 0 0 81 15 76
2014 Access to information and privacy 19 37 9 14 21 0 0 56 35 43
2014 Security 10 37 14 23 16 0 0 47 38 3211
2014 Science and technology 17 46 15 14 8 0 0 63 22 45
2014 Library services 6 39 7 0 47 0 0 45 47 15
2014 Legal services 18 36 16 21 9 0 0 54 30 48
2014 Administration and operations 21 39 11 19 10 0 0 60 29 1804
2014 Human resources 21 39 11 18 10 0 1 60 28 562
2014 Financial management 20 41 11 19 10 0 0 60 29 337
2014 Procurement 27 40 9 13 12 0 0 67 25 83
2014 Real property 16 34 23 19 8 0 1 50 27 95
2014 Materiel management 21 37 16 16 10 0 0 58 26 190
2014 Information management 18 44 12 17 8 0 1 62 26 169
2014 Information technology 18 34 19 22 8 0 0 51 29 292
2014 Internal audit 31 31 21 14 0 0 4 64 14 29
2014 Evaluation 15 34 17 23 11 1 0 49 34 136
2014 Other services to the public 20 35 14 17 13 0 1 55 31 436
2014 None of the above 14 40 13 19 13 0 0 54 33 1781

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 41 14 14 12 0 0 60 26 144
2019 Health care practitioners 23 39 13 17 8 0 0 62 25 696
2019 Federal regulators 17 46 5 16 16 0 0 63 32 14
2019 Compliance, inspection and enforcement 14 39 12 21 14 0 0 53 35 178
2019 Communications or public affairs 63 31 3 3 0 0 0 94 3 67
2019 Access to information and privacy 53 37 6 3 0 0 0 90 3 54
2019 Security 14 35 14 21 15 0 0 49 36 2041
2019 Science and technology 43 37 10 4 6 0 0 80 10 27
2019 Library services 18 51 19 12 0 0 0 69 12 17
2019 Legal services 19 46 10 23 2 0 0 66 25 38
2019 Administration and operations 35 41 9 11 4 0 0 76 15 1383
2019 Human resources 43 37 10 8 1 0 0 81 9 433
2019 Financial management 46 38 9 6 2 0 0 84 8 316
2019 Procurement 32 34 21 8 4 0 1 67 12 86
2019 Real property 32 43 8 10 7 0 0 74 17 85
2019 Materiel management 30 43 9 8 10 1 0 73 18 153
2019 Information management 43 36 11 7 2 0 0 80 9 166
2019 Information technology 38 36 15 6 3 0 1 75 10 237
2019 Internal audit 63 15 8 15 0 0 0 78 15 24
2019 Evaluation 15 38 25 19 4 0 0 53 23 85
2019 Data sciences 58 33 8 0 0 0 0 92 0 24
2019 Policy 40 36 12 5 7 1 0 77 11 91
2019 Project management 41 40 8 6 4 1 0 82 10 176
2019 Other services to the public 24 42 13 12 7 0 0 67 20 328
2019 None of the above 24 38 11 16 11 0 0 62 27 1388
2017 Client contact centre 23 41 19 12 5 0 0 64 17 152
2017 Health care practitioners 30 42 11 12 6 0 0 71 18 771
2017 Federal regulators 12 31 4 30 23 0 0 43 53 17
2017 Compliance, inspection and enforcement 13 35 12 26 13 0 0 49 39 159
2017 Communications or public affairs 57 32 3 3 5 0 0 89 8 71
2017 Access to information and privacy 30 52 4 9 4 0 0 82 14 43
2017 Security 12 35 15 22 17 0 0 47 39 2035
2017 Science and technology 39 48 8 5 0 0 0 87 5 39
2017 Library services 40 21 11 29 0 0 0 61 29 18
2017 Legal services 26 53 2 15 4 0 0 79 19 40
2017 Administration and operations 35 41 8 11 4 0 0 76 15 1406
2017 Human resources 48 37 6 5 3 0 0 85 9 389
2017 Financial management 37 45 9 8 2 0 0 82 9 312
2017 Procurement 35 35 12 12 7 0 0 70 18 92
2017 Real property 47 35 8 8 3 0 0 81 11 75
2017 Materiel management 30 42 11 11 6 0 0 72 17 140
2017 Information management 35 45 13 5 2 0 0 80 6 143
2017 Information technology 35 42 12 8 3 0 0 77 11 255
2017 Internal audit 79 21 0 0 0 0 0 100 0 21
2017 Evaluation 23 45 13 13 6 0 0 68 19 104
2017 Data sciences 35 48 6 6 6 0 0 82 12 17
2017 Policy 39 44 8 9 0 0 0 84 9 77
2017 Project management 42 37 9 7 4 1 1 79 12 147
2017 Other services to the public 24 43 8 16 8 0 0 67 25 298
2017 None of the above 22 39 11 17 11 0 0 61 28 1699
2014 Client contact centre 21 43 16 17 3 0 0 64 20 220
2014 Health care practitioners 24 42 12 16 7 0 0 66 22 877
2014 Federal regulators 26 16 11 31 11 5 0 45 44 24
2014 Compliance, inspection and enforcement 21 36 11 20 12 0 0 57 32 258
2014 Communications or public affairs 60 33 2 4 0 0 0 94 4 76
2014 Access to information and privacy 39 39 6 11 5 0 0 79 16 44
2014 Security 14 39 15 21 11 0 0 53 32 3210
2014 Science and technology 37 51 4 6 2 0 0 87 9 45
2014 Library services 26 33 7 0 34 0 0 59 34 15
2014 Legal services 22 39 19 11 8 0 0 62 19 48
2014 Administration and operations 34 39 11 11 5 0 0 73 16 1806
2014 Human resources 42 39 8 8 2 0 0 82 10 560
2014 Financial management 38 41 10 7 4 0 0 79 11 337
2014 Procurement 32 41 12 10 5 0 0 74 14 83
2014 Real property 37 46 12 4 1 0 0 82 5 96
2014 Materiel management 32 43 8 10 7 0 0 75 17 190
2014 Information management 39 40 11 5 3 0 1 80 9 168
2014 Information technology 44 39 9 6 1 0 0 84 7 292
2014 Internal audit 55 38 0 3 3 0 0 93 7 29
2014 Evaluation 27 44 10 13 5 0 1 72 18 136
2014 Other services to the public 24 42 14 13 6 0 0 66 20 434
2014 None of the above 24 42 12 14 8 0 0 66 22 1782

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 32 18 7 15 0 2 59 23 143
2019 Health care practitioners 31 35 11 13 9 0 0 67 23 699
2019 Federal regulators 32 20 11 17 20 0 0 53 36 14
2019 Compliance, inspection and enforcement 24 37 9 15 13 0 1 62 29 178
2019 Communications or public affairs 57 28 4 9 1 1 0 86 10 67
2019 Access to information and privacy 53 21 17 3 6 0 0 74 9 56
2019 Security 15 29 19 16 19 0 0 45 36 2052
2019 Science and technology 51 28 11 4 7 0 0 79 10 27
2019 Library services 51 24 19 6 0 0 0 76 6 17
2019 Legal services 25 27 12 17 19 0 0 52 36 39
2019 Administration and operations 40 36 8 8 7 0 0 77 15 1391
2019 Human resources 49 31 9 7 4 0 0 80 11 442
2019 Financial management 48 33 10 6 2 0 0 82 9 320
2019 Procurement 32 37 20 6 3 0 1 70 10 86
2019 Real property 31 46 9 9 6 0 0 76 15 85
2019 Materiel management 35 35 15 8 6 1 1 71 14 153
2019 Information management 51 31 8 5 4 0 1 83 9 166
2019 Information technology 44 40 11 4 0 0 0 84 5 238
2019 Internal audit 74 15 0 11 0 0 0 89 11 24
2019 Evaluation 26 46 13 10 5 0 0 72 15 86
2019 Data sciences 51 28 14 8 0 0 0 78 8 24
2019 Policy 38 36 9 14 3 1 0 75 17 92
2019 Project management 44 32 12 6 5 1 1 77 11 176
2019 Other services to the public 34 35 15 10 5 0 1 69 16 327
2019 None of the above 30 31 15 12 12 0 1 61 24 1390
2018 Client contact centre 23 41 18 10 7 0 1 64 17 157
2018 Health care practitioners 33 34 14 11 7 0 1 67 19 634
2018 Compliance, inspection and enforcement 22 30 15 12 20 0 0 53 32 175
2018 Communications or public affairs 45 37 7 9 3 0 0 81 12 66
2018 Access to information and privacy 51 28 13 5 0 0 2 81 5 37
2018 Security 13 29 19 19 20 0 0 41 40 1663
2018 Science and technology 47 27 13 2 10 0 0 74 12 32
2018 Library services 62 31 0 0 7 0 0 93 7 15
2018 Legal services 20 37 16 9 18 0 0 57 27 39
2018 Administration and operations 37 36 11 10 6 0 0 73 16 1242
2018 Human resources 47 33 9 7 4 0 0 80 11 375
2018 Financial management 42 40 10 6 2 0 0 82 8 284
2018 Procurement 39 36 16 5 3 0 0 75 9 92
2018 Real property 23 39 15 12 11 0 0 62 23 62
2018 Materiel management 33 31 21 7 8 0 0 64 15 117
2018 Information management 47 26 14 8 3 0 1 74 11 119
2018 Information technology 41 38 10 7 2 1 0 81 9 240
2018 Internal audit 62 30 4 0 4 0 0 92 4 23
2018 Evaluation 40 26 13 12 8 0 0 67 20 92
2018 Policy 47 32 10 10 1 0 0 79 11 79
2018 Project management 44 37 9 6 5 0 0 81 10 133
2018 Other services to the public 29 36 12 14 8 0 0 66 22 278
2018 None of the above 28 37 14 11 9 0 0 65 21 1149
2017 Client contact centre 28 31 21 15 3 0 1 60 19 152
2017 Health care practitioners 29 36 12 12 10 0 1 66 22 771
2017 Federal regulators 16 13 18 0 53 0 0 29 53 17
2017 Compliance, inspection and enforcement 17 29 15 18 22 0 0 45 39 160
2017 Communications or public affairs 41 38 7 10 4 0 0 79 14 71
2017 Access to information and privacy 34 37 11 11 7 0 0 71 18 44
2017 Security 12 28 18 19 22 0 0 40 42 2038
2017 Science and technology 38 41 15 3 2 0 0 80 5 41
2017 Library services 29 35 20 10 5 0 0 65 15 18
2017 Legal services 16 48 11 17 8 0 0 64 25 40
2017 Administration and operations 37 34 11 11 7 0 1 72 17 1412
2017 Human resources 44 36 6 9 4 0 0 81 13 391
2017 Financial management 41 38 11 5 4 0 1 80 9 315
2017 Procurement 40 33 11 6 10 0 0 73 15 92
2017 Real property 29 47 12 5 7 0 0 76 12 75
2017 Materiel management 40 33 16 6 5 0 1 73 11 141
2017 Information management 31 47 10 8 3 1 1 79 11 142
2017 Information technology 46 34 8 5 5 1 0 81 11 257
2017 Internal audit 61 25 5 5 5 0 0 86 10 21
2017 Evaluation 37 38 11 7 5 2 0 76 12 104
2017 Data sciences 70 24 6 0 0 0 0 94 0 17
2017 Policy 47 29 9 15 0 0 0 76 15 77
2017 Project management 33 41 13 7 5 0 1 75 12 148
2017 Other services to the public 29 38 9 13 10 0 1 68 23 299
2017 None of the above 26 33 13 13 14 0 1 59 27 1700
2014 Client contact centre 21 31 22 12 12 0 1 53 25 220
2014 Health care practitioners 23 34 15 14 12 0 1 58 27 879
2014 Federal regulators 13 29 10 26 20 0 2 43 47 26
2014 Compliance, inspection and enforcement 22 34 16 13 14 1 1 56 28 256
2014 Communications or public affairs 44 35 1 13 6 0 0 80 19 76
2014 Access to information and privacy 31 40 4 14 9 0 2 72 23 44
2014 Security 13 30 20 18 18 1 0 44 37 3205
2014 Science and technology 40 41 13 6 0 0 0 80 6 45
2014 Library services 25 26 7 21 20 0 0 52 41 15
2014 Legal services 20 25 22 22 11 0 0 45 33 48
2014 Administration and operations 37 33 12 11 7 0 1 70 18 1804
2014 Human resources 38 35 10 11 5 0 0 73 17 561
2014 Financial management 37 35 13 7 8 0 1 73 15 337
2014 Procurement 25 44 10 11 8 0 2 71 19 83
2014 Real property 27 34 22 12 3 1 0 62 15 96
2014 Materiel management 40 36 10 8 5 0 1 76 13 190
2014 Information management 38 35 12 8 4 1 2 76 12 169
2014 Information technology 46 35 12 4 2 1 1 82 6 292
2014 Internal audit 45 34 4 10 7 0 0 80 17 29
2014 Evaluation 28 38 17 10 6 0 2 67 16 135
2014 Other services to the public 27 36 14 9 13 1 1 64 23 436
2014 None of the above 25 36 16 12 11 1 0 61 23 1783

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 39 9 10 12 0 0 68 23 144
2019 Health care practitioners 30 41 14 8 7 0 0 71 15 700
2019 Federal regulators 27 38 0 20 16 0 0 64 36 14
2019 Compliance, inspection and enforcement 24 44 12 7 13 0 0 68 20 176
2019 Communications or public affairs 42 51 4 1 1 0 0 93 3 67
2019 Access to information and privacy 40 39 15 7 0 0 0 79 7 56
2019 Security 14 31 19 14 23 0 0 45 37 2052
2019 Science and technology 33 35 22 4 6 0 0 68 10 27
2019 Library services 75 18 7 0 0 0 0 93 0 17
2019 Legal services 21 36 6 24 14 0 0 57 37 39
2019 Administration and operations 39 41 10 6 4 0 0 80 10 1389
2019 Human resources 36 41 13 5 5 0 0 77 10 445
2019 Financial management 40 43 10 5 2 0 0 84 7 320
2019 Procurement 27 44 15 9 5 0 0 71 14 86
2019 Real property 30 38 16 12 5 0 0 68 17 85
2019 Materiel management 29 44 16 6 4 1 0 73 10 154
2019 Information management 43 32 16 5 4 0 0 76 9 165
2019 Information technology 29 44 15 6 5 0 0 74 11 239
2019 Internal audit 42 27 11 4 16 0 0 69 20 24
2019 Evaluation 24 59 8 5 2 1 0 84 7 85
2019 Data sciences 32 39 8 13 8 0 0 71 21 24
2019 Policy 38 35 7 13 8 0 0 73 20 93
2019 Project management 40 35 13 9 3 1 0 75 12 173
2019 Other services to the public 35 41 12 9 3 0 0 76 12 327
2019 None of the above 32 38 12 8 10 0 0 71 17 1391
2018 Client contact centre 27 34 25 9 5 0 1 61 13 155
2018 Health care practitioners 31 42 14 9 4 0 0 73 13 634
2018 Compliance, inspection and enforcement 21 32 17 13 17 0 0 53 30 177
2018 Communications or public affairs 46 44 7 1 2 0 0 90 3 66
2018 Access to information and privacy 44 36 12 8 0 0 0 80 8 37
2018 Security 12 32 15 17 24 0 0 44 41 1663
2018 Science and technology 30 33 19 9 8 0 0 63 18 32
2018 Library services 66 34 0 0 0 0 0 100 0 15
2018 Legal services 30 38 11 8 13 0 0 67 21 39
2018 Administration and operations 34 44 11 7 4 0 0 78 11 1241
2018 Human resources 33 41 12 8 5 0 0 74 14 376
2018 Financial management 33 45 8 10 4 0 0 78 13 284
2018 Procurement 29 46 17 3 5 0 0 75 8 92
2018 Real property 28 36 16 17 2 0 0 64 20 62
2018 Materiel management 27 34 16 13 9 0 0 61 23 114
2018 Information management 30 43 13 7 6 0 0 74 13 118
2018 Information technology 21 49 19 7 3 0 0 70 10 240
2018 Internal audit 34 42 7 13 4 0 0 76 17 23
2018 Evaluation 30 53 5 9 3 0 0 82 12 91
2018 Policy 33 40 9 12 6 0 0 73 17 79
2018 Project management 41 40 9 8 2 0 0 81 10 133
2018 Other services to the public 32 41 12 11 4 0 0 73 15 275
2018 None of the above 31 40 12 8 8 0 0 72 16 1150
2017 Client contact centre 27 50 16 6 1 0 0 77 7 152
2017 Health care practitioners 30 47 9 9 6 0 0 76 14 773
2017 Federal regulators 33 23 0 10 34 0 0 56 44 17
2017 Compliance, inspection and enforcement 15 35 13 18 19 0 0 50 36 160
2017 Communications or public affairs 46 42 6 2 4 0 0 88 7 71
2017 Access to information and privacy 28 44 16 7 7 0 0 71 13 44
2017 Security 12 36 18 13 21 0 0 48 34 2041
2017 Science and technology 27 49 11 7 5 0 0 77 12 43
2017 Library services 40 33 21 0 5 0 0 74 5 18
2017 Legal services 26 38 24 7 5 0 0 64 12 40
2017 Administration and operations 32 47 9 7 5 0 0 79 11 1412
2017 Human resources 32 44 10 9 5 0 0 76 14 391
2017 Financial management 31 50 10 7 2 0 0 81 10 315
2017 Procurement 29 46 11 9 3 0 1 76 13 92
2017 Real property 36 49 9 3 4 0 0 85 6 75
2017 Materiel management 28 52 11 4 5 0 0 80 9 141
2017 Information management 28 49 10 8 5 0 0 77 13 143
2017 Information technology 27 48 13 7 5 0 0 75 12 258
2017 Internal audit 18 73 5 5 0 0 0 90 5 21
2017 Evaluation 42 39 11 7 2 0 0 81 9 104
2017 Data sciences 35 41 6 6 12 0 0 76 18 17
2017 Policy 41 42 7 4 5 0 0 84 9 78
2017 Project management 31 44 6 11 7 0 1 75 18 151
2017 Other services to the public 30 46 10 6 8 0 0 75 14 300
2017 None of the above 29 42 10 9 10 0 0 71 19 1706
2014 Client contact centre 29 40 17 8 6 0 0 69 14 220
2014 Health care practitioners 26 44 12 12 6 0 0 70 18 880
2014 Federal regulators 12 28 23 17 15 5 0 43 33 25
2014 Compliance, inspection and enforcement 23 42 13 9 14 0 0 65 23 257
2014 Communications or public affairs 38 47 2 8 5 0 0 85 13 76
2014 Access to information and privacy 25 49 11 7 6 0 2 76 13 44
2014 Security 14 39 19 13 14 0 0 54 27 3209
2014 Science and technology 29 48 23 0 0 0 0 77 0 45
2014 Library services 38 33 7 0 21 0 0 72 21 15
2014 Legal services 31 43 17 3 6 0 0 73 9 48
2014 Administration and operations 31 45 11 8 4 0 0 76 12 1805
2014 Human resources 29 47 10 9 4 0 0 76 14 562
2014 Financial management 28 49 11 7 5 0 0 77 11 337
2014 Procurement 30 49 13 4 5 0 0 79 8 83
2014 Real property 31 50 8 7 3 0 0 82 10 96
2014 Materiel management 32 41 13 11 3 0 0 74 14 190
2014 Information management 26 49 9 8 6 1 1 76 14 170
2014 Information technology 33 45 13 4 4 0 0 78 9 293
2014 Internal audit 32 37 24 3 3 0 0 69 7 29
2014 Evaluation 34 44 12 8 1 0 0 78 10 136
2014 Other services to the public 32 42 13 7 6 0 0 74 13 437
2014 None of the above 30 43 11 8 7 0 0 73 16 1782

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 32 16 20 19 0 0 46 39 144
2019 Health care practitioners 20 35 15 17 12 0 0 55 29 698
2019 Federal regulators 32 27 22 14 5 0 0 59 19 14
2019 Compliance, inspection and enforcement 16 31 21 13 19 0 0 47 33 177
2019 Communications or public affairs 46 39 11 3 1 0 0 85 4 67
2019 Access to information and privacy 35 37 11 13 5 0 0 72 18 56
2019 Security 7 23 16 21 32 0 0 30 53 2048
2019 Science and technology 24 45 10 8 14 0 0 68 22 27
2019 Library services 29 34 24 6 6 0 0 64 12 17
2019 Legal services 21 25 7 26 22 0 0 46 48 39
2019 Administration and operations 29 39 13 11 8 0 0 68 19 1388
2019 Human resources 31 38 13 13 5 0 0 69 18 444
2019 Financial management 34 37 14 10 3 0 0 72 14 319
2019 Procurement 19 39 26 8 8 0 0 58 16 86
2019 Real property 19 36 22 16 7 0 0 56 22 85
2019 Materiel management 19 39 13 22 8 1 0 58 30 154
2019 Information management 29 36 18 11 6 0 0 65 17 166
2019 Information technology 26 43 14 13 4 0 0 69 17 239
2019 Internal audit 41 30 11 8 11 0 0 70 19 24
2019 Evaluation 12 41 27 15 5 0 0 53 20 85
2019 Data sciences 30 38 13 15 4 0 0 67 19 24
2019 Policy 27 42 13 14 4 0 0 69 18 91
2019 Project management 28 45 11 9 7 1 0 73 15 174
2019 Other services to the public 24 35 14 17 10 0 0 59 27 326
2019 None of the above 19 33 16 15 17 0 0 52 32 1389
2018 Client contact centre 14 32 25 19 9 0 1 46 28 157
2018 Health care practitioners 21 31 19 17 11 0 0 53 28 632
2018 Compliance, inspection and enforcement 11 23 17 17 32 0 0 34 49 175
2018 Communications or public affairs 42 27 11 10 9 0 1 70 19 65
2018 Access to information and privacy 32 20 18 21 9 0 0 52 30 37
2018 Security 6 19 16 18 40 0 0 25 59 1660
2018 Science and technology 37 19 18 10 16 0 0 56 26 32
2018 Library services 45 27 0 28 0 0 0 72 28 15
2018 Legal services 22 32 5 21 20 0 0 54 41 39
2018 Administration and operations 27 33 13 14 11 0 0 61 26 1241
2018 Human resources 30 35 15 11 9 0 0 66 20 376
2018 Financial management 31 39 14 9 8 0 0 69 16 284
2018 Procurement 18 39 23 10 10 0 0 56 21 92
2018 Real property 11 39 20 14 15 0 2 51 29 62
2018 Materiel management 17 31 18 19 15 0 0 48 34 117
2018 Information management 24 35 14 16 11 0 1 59 27 118
2018 Information technology 19 40 18 14 9 0 0 60 22 241
2018 Internal audit 30 37 20 13 0 0 0 67 13 23
2018 Evaluation 15 35 14 24 11 0 0 50 36 92
2018 Policy 32 28 13 14 12 0 0 60 27 79
2018 Project management 31 34 18 8 9 0 0 64 18 132
2018 Other services to the public 18 33 18 16 16 0 0 51 31 277
2018 None of the above 16 32 17 17 18 0 0 48 35 1152
2017 Client contact centre 15 37 25 16 7 0 0 52 23 152
2017 Health care practitioners 18 36 17 16 14 0 0 54 29 774
2017 Federal regulators 8 30 0 4 58 0 0 38 62 17
2017 Compliance, inspection and enforcement 8 24 13 22 32 0 0 32 54 160
2017 Communications or public affairs 30 43 8 18 1 0 0 73 19 71
2017 Access to information and privacy 19 36 24 7 11 0 3 57 18 44
2017 Security 6 18 17 23 37 0 0 24 59 2036
2017 Science and technology 17 40 21 14 8 0 0 57 22 43
2017 Library services 24 11 20 21 24 0 0 35 44 18
2017 Legal services 14 35 15 23 13 0 0 49 36 40
2017 Administration and operations 25 38 15 12 10 0 0 63 22 1410
2017 Human resources 24 38 16 13 8 0 0 62 22 390
2017 Financial management 26 36 15 14 8 0 0 63 22 315
2017 Procurement 18 31 25 14 11 0 1 50 25 92
2017 Real property 20 47 14 8 10 1 0 67 18 75
2017 Materiel management 24 44 12 10 10 0 1 68 20 141
2017 Information management 17 39 20 12 11 0 1 56 24 142
2017 Information technology 18 37 20 15 9 0 0 55 24 257
2017 Internal audit 33 46 11 5 5 0 0 79 10 21
2017 Evaluation 17 44 19 14 6 0 0 61 20 104
2017 Data sciences 35 47 0 6 12 0 0 82 18 17
2017 Policy 29 36 10 15 10 0 0 65 25 78
2017 Project management 22 40 13 15 9 1 1 63 24 151
2017 Other services to the public 18 34 16 15 17 0 1 52 33 300
2017 None of the above 16 30 17 17 21 0 0 46 38 1705
2014 Client contact centre 15 29 22 19 16 0 0 43 35 220
2014 Health care practitioners 13 34 17 19 16 0 0 47 36 879
2014 Federal regulators 0 30 15 27 28 0 0 30 56 26
2014 Compliance, inspection and enforcement 11 32 17 16 24 0 0 43 40 258
2014 Communications or public affairs 29 48 9 10 4 0 0 77 14 76
2014 Access to information and privacy 17 40 11 25 7 0 0 57 32 44
2014 Security 7 24 20 23 26 0 0 30 50 3207
2014 Science and technology 16 41 30 7 6 0 0 57 13 45
2014 Library services 13 32 14 7 34 0 0 45 41 15
2014 Legal services 10 28 28 17 16 0 0 38 33 48
2014 Administration and operations 25 36 14 13 11 0 0 61 24 1803
2014 Human resources 22 36 15 16 10 0 0 58 26 562
2014 Financial management 21 35 21 9 14 0 0 56 24 337
2014 Procurement 19 37 21 10 13 0 0 55 23 83
2014 Real property 17 35 23 20 5 0 0 52 25 96
2014 Materiel management 21 35 14 17 13 1 0 56 30 190
2014 Information management 26 37 13 11 11 0 1 64 22 170
2014 Information technology 22 39 24 10 6 0 0 60 16 293
2014 Internal audit 32 34 17 14 3 0 0 65 17 29
2014 Evaluation 15 34 19 20 11 0 1 50 31 136
2014 Other services to the public 17 29 16 22 15 0 0 46 37 436
2014 None of the above 15 32 17 19 16 0 0 48 35 1782

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 40 20 12 9 0 0 59 21 144
2019 Health care practitioners 25 46 13 12 4 0 0 71 16 697
2019 Federal regulators 32 43 8 16 0 0 0 76 16 14
2019 Compliance, inspection and enforcement 26 45 10 9 11 0 0 71 19 173
2019 Communications or public affairs 49 34 11 6 0 0 0 83 6 66
2019 Access to information and privacy 48 36 5 9 2 0 0 84 11 56
2019 Security 12 37 20 19 12 0 0 49 30 2038
2019 Science and technology 25 41 24 10 0 0 0 66 10 27
2019 Library services 44 24 14 19 0 0 0 67 19 16
2019 Legal services 14 51 10 25 0 0 0 65 25 39
2019 Administration and operations 33 46 10 9 3 0 0 79 11 1386
2019 Human resources 32 42 12 10 4 0 0 74 14 444
2019 Financial management 39 42 11 7 0 0 0 81 8 315
2019 Procurement 22 47 20 7 3 0 0 70 10 86
2019 Real property 17 33 25 17 8 0 0 50 25 84
2019 Materiel management 28 42 16 10 5 1 0 70 15 152
2019 Information management 32 45 12 8 3 0 0 77 11 163
2019 Information technology 19 50 16 11 4 0 0 69 15 239
2019 Internal audit 51 34 0 4 11 0 0 85 15 24
2019 Evaluation 22 52 15 9 1 0 0 74 10 85
2019 Data sciences 27 40 4 29 0 0 0 67 29 24
2019 Policy 25 45 20 9 1 0 0 70 10 90
2019 Project management 24 44 16 14 2 1 0 68 16 172
2019 Other services to the public 31 44 12 9 4 0 0 76 12 328
2019 None of the above 25 43 12 13 7 0 0 68 20 1378
2018 Client contact centre 17 50 16 12 5 0 1 67 17 156
2018 Health care practitioners 25 47 14 10 4 0 0 72 14 635
2018 Compliance, inspection and enforcement 18 38 18 12 14 0 0 56 26 176
2018 Communications or public affairs 41 34 12 7 6 0 0 75 14 65
2018 Access to information and privacy 38 44 10 0 7 0 0 82 7 37
2018 Security 12 36 20 18 14 0 0 48 32 1662
2018 Science and technology 29 32 13 8 18 0 0 62 26 32
2018 Library services 46 40 14 0 0 0 0 86 0 15
2018 Legal services 29 37 23 11 0 0 0 66 11 39
2018 Administration and operations 30 44 13 8 4 0 0 74 13 1242
2018 Human resources 29 44 14 8 5 0 0 73 13 378
2018 Financial management 32 47 11 6 4 0 0 79 10 284
2018 Procurement 26 45 17 9 3 0 0 71 12 92
2018 Real property 15 39 20 13 13 0 0 55 26 62
2018 Materiel management 25 38 13 17 6 0 0 64 23 117
2018 Information management 26 43 17 8 5 0 0 69 14 119
2018 Information technology 18 43 18 13 9 0 0 61 21 240
2018 Internal audit 42 32 13 13 0 0 0 75 13 23
2018 Evaluation 27 51 13 7 2 0 0 78 9 92
2018 Policy 29 33 7 24 7 0 0 62 31 78
2018 Project management 24 42 17 10 6 0 0 67 16 133
2018 Other services to the public 29 38 16 15 3 0 0 67 17 279
2018 None of the above 25 43 12 13 7 0 0 68 20 1154
2017 Client contact centre 22 45 20 12 1 0 0 67 13 152
2017 Health care practitioners 28 43 13 11 6 0 0 71 16 772
2017 Federal regulators 17 30 14 20 19 0 0 47 39 17
2017 Compliance, inspection and enforcement 13 45 19 15 9 0 0 58 23 160
2017 Communications or public affairs 36 40 10 11 3 0 0 76 14 71
2017 Access to information and privacy 21 46 13 15 4 0 0 67 20 44
2017 Security 12 37 20 18 14 0 0 48 32 2039
2017 Science and technology 30 39 11 11 9 0 0 69 20 43
2017 Library services 26 39 6 29 0 0 0 65 29 18
2017 Legal services 24 52 18 4 2 0 0 76 6 39
2017 Administration and operations 30 45 11 10 4 0 0 75 14 1411
2017 Human resources 32 40 14 9 5 0 0 72 15 391
2017 Financial management 31 42 12 12 3 0 0 73 15 315
2017 Procurement 27 46 9 8 8 0 1 74 16 92
2017 Real property 30 29 21 14 7 0 0 59 21 75
2017 Materiel management 29 45 17 4 5 0 0 74 9 140
2017 Information management 29 43 14 10 3 0 1 73 13 142
2017 Information technology 19 43 18 12 8 0 0 62 20 258
2017 Internal audit 51 23 11 14 0 0 0 74 14 21
2017 Evaluation 27 49 9 9 5 0 0 76 15 104
2017 Data sciences 6 59 6 18 12 0 0 65 30 17
2017 Policy 37 41 11 9 2 0 0 78 11 78
2017 Project management 26 36 15 16 7 0 1 62 23 150
2017 Other services to the public 29 43 13 10 6 0 0 71 16 300
2017 None of the above 23 42 13 12 9 0 0 65 22 1703

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 37 15 14 8 1 0 62 22 144
2019 Health care practitioners 34 41 12 7 5 0 0 76 12 696
2019 Federal regulators 59 20 16 5 0 0 0 79 5 14
2019 Compliance, inspection and enforcement 35 44 9 4 9 0 0 79 13 177
2019 Communications or public affairs 65 28 6 1 0 0 0 93 1 67
2019 Access to information and privacy 46 41 8 5 0 0 0 87 5 55
2019 Security 16 34 20 15 14 1 0 51 29 2043
2019 Science and technology 29 50 14 4 3 0 0 80 7 27
2019 Library services 47 34 19 0 0 0 0 81 0 17
2019 Legal services 29 41 14 8 8 0 0 70 16 38
2019 Administration and operations 48 37 9 5 1 0 0 85 6 1386
2019 Human resources 46 41 8 3 2 1 0 87 5 444
2019 Financial management 45 41 11 3 1 0 0 86 4 319
2019 Procurement 34 40 16 5 4 1 0 75 9 86
2019 Real property 28 45 18 6 4 0 0 72 10 85
2019 Materiel management 36 36 15 9 2 1 0 73 12 151
2019 Information management 48 33 10 6 2 0 0 82 8 166
2019 Information technology 35 46 12 5 2 0 0 81 7 240
2019 Internal audit 59 41 0 0 0 0 0 100 0 24
2019 Evaluation 28 44 22 4 2 0 0 72 6 85
2019 Data sciences 47 38 8 4 4 0 0 84 8 24
2019 Policy 41 40 16 3 0 0 0 81 3 92
2019 Project management 48 38 10 2 2 1 0 86 4 175
2019 Other services to the public 41 42 9 6 2 1 0 83 8 327
2019 None of the above 35 40 13 5 7 0 0 75 11 1377
2018 Client contact centre 28 48 14 9 1 0 1 76 10 154
2018 Health care practitioners 33 46 14 5 3 0 0 79 8 633
2018 Compliance, inspection and enforcement 27 43 14 8 8 0 0 70 16 177
2018 Communications or public affairs 54 37 3 3 2 1 0 92 4 66
2018 Access to information and privacy 55 38 5 0 0 0 3 95 0 37
2018 Security 17 38 18 13 13 1 0 55 26 1668
2018 Science and technology 26 44 15 9 6 0 0 70 14 30
2018 Library services 60 33 7 0 0 0 0 93 0 15
2018 Legal services 24 41 22 0 13 0 0 65 13 38
2018 Administration and operations 46 39 9 3 2 0 0 85 5 1247
2018 Human resources 44 40 10 5 1 1 0 84 5 378
2018 Financial management 42 44 10 2 2 0 0 86 4 286
2018 Procurement 33 49 12 3 1 1 0 83 5 92
2018 Real property 20 45 18 12 3 2 0 67 15 61
2018 Materiel management 38 37 18 3 4 0 0 75 7 116
2018 Information management 43 39 9 5 4 0 0 82 9 119
2018 Information technology 36 45 12 4 2 1 0 82 6 239
2018 Internal audit 36 60 0 4 0 0 0 96 4 24
2018 Evaluation 33 43 11 11 1 0 0 76 12 91
2018 Policy 50 36 6 5 2 0 0 87 7 77
2018 Project management 51 34 8 4 3 0 0 85 7 134
2018 Other services to the public 40 37 12 7 3 0 0 77 11 275
2018 None of the above 36 43 10 5 5 0 0 79 10 1153
2017 Client contact centre 24 53 17 3 1 1 0 78 4 151
2017 Health care practitioners 36 41 13 7 3 0 0 77 10 774
2017 Federal regulators 39 8 24 9 20 0 0 47 29 17
2017 Compliance, inspection and enforcement 19 37 17 18 9 0 0 56 27 160
2017 Communications or public affairs 55 36 4 2 1 1 0 92 4 71
2017 Access to information and privacy 35 40 16 4 4 0 0 75 9 44
2017 Security 16 33 21 13 16 1 0 50 29 2036
2017 Science and technology 34 40 10 13 2 0 0 74 16 43
2017 Library services 54 25 11 11 0 0 0 79 11 18
2017 Legal services 38 48 12 0 2 0 0 86 2 40
2017 Administration and operations 43 43 8 5 2 0 0 85 7 1409
2017 Human resources 43 42 8 6 1 0 0 85 7 391
2017 Financial management 39 43 11 4 2 0 0 83 6 315
2017 Procurement 31 45 12 6 3 2 1 79 9 92
2017 Real property 36 38 18 1 5 1 0 75 7 74
2017 Materiel management 44 37 11 3 5 1 0 81 8 141
2017 Information management 36 44 10 6 2 2 0 82 8 142
2017 Information technology 30 45 12 7 5 1 0 76 12 258
2017 Internal audit 60 26 9 5 0 0 0 86 5 21
2017 Evaluation 31 47 10 10 2 0 0 78 12 102
2017 Data sciences 47 53 0 0 0 0 0 100 0 17
2017 Policy 48 38 6 7 1 0 0 85 8 78
2017 Project management 38 45 6 9 2 0 1 83 11 151
2017 Other services to the public 34 49 8 4 5 0 0 83 9 298
2017 None of the above 30 40 14 8 8 1 0 71 16 1698
2014 Client contact centre 31 37 17 7 7 2 0 69 14 220
2014 Health care practitioners 26 42 17 9 6 0 0 69 15 879
2014 Federal regulators 15 41 12 17 13 2 0 58 30 26
2014 Compliance, inspection and enforcement 28 42 10 8 11 1 0 70 19 258
2014 Communications or public affairs 46 44 6 1 1 1 0 91 3 76
2014 Access to information and privacy 46 41 6 4 3 0 0 87 7 44
2014 Security 16 37 22 13 11 1 0 54 24 3206
2014 Science and technology 30 49 8 11 2 0 0 79 13 45
2014 Library services 45 21 7 13 14 0 0 65 27 15
2014 Legal services 41 39 11 3 6 0 0 80 9 48
2014 Administration and operations 40 42 10 5 3 0 0 82 7 1806
2014 Human resources 38 41 11 7 3 0 0 79 10 562
2014 Financial management 35 46 11 4 4 1 0 81 8 337
2014 Procurement 25 49 12 7 5 2 0 76 12 83
2014 Real property 35 43 16 4 1 1 1 79 5 96
2014 Materiel management 35 41 15 4 4 1 0 77 7 190
2014 Information management 40 44 8 4 2 1 1 85 6 170
2014 Information technology 39 44 11 4 1 0 0 83 5 293
2014 Internal audit 56 34 7 0 3 0 0 90 3 29
2014 Evaluation 26 48 14 8 3 1 1 75 11 136
2014 Other services to the public 36 40 13 6 5 1 0 76 11 437
2014 None of the above 31 41 14 7 6 1 0 72 13 1781

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 31 15 19 18 0 0 48 36 143
2019 Health care practitioners 22 35 17 15 11 0 0 57 26 700
2019 Federal regulators 21 32 15 16 16 0 0 53 32 14
2019 Compliance, inspection and enforcement 16 34 14 16 19 0 0 50 36 175
2019 Communications or public affairs 51 31 12 6 1 0 0 81 7 67
2019 Access to information and privacy 37 33 13 8 10 0 0 70 17 56
2019 Security 9 22 18 19 31 0 0 31 51 2046
2019 Science and technology 24 33 24 12 6 0 0 58 18 27
2019 Library services 39 30 19 12 0 0 0 70 12 17
2019 Legal services 17 38 7 19 19 0 0 55 39 39
2019 Administration and operations 31 38 13 11 7 0 0 69 18 1387
2019 Human resources 32 41 13 10 4 0 0 73 13 444
2019 Financial management 38 40 12 7 3 0 0 78 10 318
2019 Procurement 22 40 18 12 6 1 0 63 18 85
2019 Real property 24 34 14 15 11 0 1 60 26 85
2019 Materiel management 22 32 21 17 7 1 0 54 25 154
2019 Information management 29 37 20 8 7 0 0 66 14 166
2019 Information technology 29 37 19 10 4 0 0 67 15 239
2019 Internal audit 42 19 20 8 11 0 0 61 19 24
2019 Evaluation 15 45 20 14 5 0 0 61 19 84
2019 Data sciences 30 33 21 4 12 0 0 63 15 24
2019 Policy 28 37 13 15 7 0 0 65 22 90
2019 Project management 33 38 11 9 9 1 0 71 18 175
2019 Other services to the public 25 36 15 14 9 0 0 62 23 326
2019 None of the above 21 32 15 15 17 0 0 53 31 1385
2018 Client contact centre 15 36 22 17 10 0 0 51 27 154
2018 Health care practitioners 21 39 17 13 10 0 0 60 23 631
2018 Compliance, inspection and enforcement 13 30 18 15 24 0 0 43 39 177
2018 Communications or public affairs 42 33 9 12 4 0 0 75 16 66
2018 Access to information and privacy 32 31 18 17 3 0 0 62 19 37
2018 Security 7 21 17 19 36 0 0 28 55 1664
2018 Science and technology 23 31 22 9 16 0 0 54 24 31
2018 Library services 46 32 0 22 0 0 0 78 22 15
2018 Legal services 20 33 13 16 18 0 0 54 34 38
2018 Administration and operations 27 38 12 12 10 0 0 66 22 1243
2018 Human resources 29 40 12 12 7 0 0 69 19 379
2018 Financial management 32 44 13 8 4 0 0 75 12 285
2018 Procurement 22 43 15 10 10 0 0 65 20 91
2018 Real property 7 38 20 14 20 0 0 46 34 62
2018 Materiel management 23 36 16 14 11 0 0 59 25 116
2018 Information management 27 37 21 10 6 0 0 64 15 119
2018 Information technology 23 42 18 10 7 0 0 65 17 240
2018 Internal audit 25 36 16 19 4 0 0 60 23 24
2018 Evaluation 17 34 20 16 12 0 0 51 28 91
2018 Policy 36 28 8 19 9 0 0 63 28 77
2018 Project management 37 35 15 6 7 0 0 72 13 134
2018 Other services to the public 21 35 16 15 13 0 0 55 29 275
2018 None of the above 17 35 16 16 16 0 0 52 32 1150
2017 Client contact centre 20 35 21 18 5 1 0 56 23 152
2017 Health care practitioners 21 37 14 14 14 0 0 58 27 772
2017 Federal regulators 16 4 12 0 67 0 0 21 67 17
2017 Compliance, inspection and enforcement 11 19 17 17 35 0 0 31 53 160
2017 Communications or public affairs 38 39 4 15 4 0 0 77 19 71
2017 Access to information and privacy 14 34 35 4 11 0 0 49 16 43
2017 Security 7 20 18 19 36 0 0 27 55 2036
2017 Science and technology 20 44 12 17 7 0 0 64 24 42
2017 Library services 24 21 24 26 5 0 0 45 30 18
2017 Legal services 14 40 18 11 16 0 0 55 28 39
2017 Administration and operations 26 40 13 11 10 0 0 66 21 1409
2017 Human resources 28 39 12 16 6 0 0 67 21 391
2017 Financial management 28 40 13 13 6 0 0 68 19 315
2017 Procurement 21 36 19 14 10 0 0 57 24 92
2017 Real property 24 44 13 11 8 0 0 68 19 75
2017 Materiel management 29 37 14 8 12 0 0 66 20 141
2017 Information management 20 39 19 13 8 0 0 59 22 143
2017 Information technology 24 39 18 8 10 0 0 63 18 258
2017 Internal audit 37 40 14 5 5 0 0 76 10 21
2017 Evaluation 20 43 18 15 4 0 0 63 19 104
2017 Data sciences 35 53 0 6 6 0 0 88 12 17
2017 Policy 31 37 10 10 11 0 0 68 21 78
2017 Project management 23 39 10 16 10 0 1 63 27 150
2017 Other services to the public 21 31 17 13 18 0 0 53 31 299
2017 None of the above 17 31 16 15 21 1 0 48 37 1705

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 37 7 8 6 0 0 79 14 144
2019 Health care practitioners 49 35 10 4 2 0 0 84 6 700
2019 Federal regulators 59 22 9 5 5 0 0 81 9 14
2019 Compliance, inspection and enforcement 45 35 8 6 7 0 0 80 12 173
2019 Communications or public affairs 58 37 5 0 0 0 0 95 0 65
2019 Access to information and privacy 58 34 6 2 0 0 0 92 2 56
2019 Security 30 37 17 6 10 0 0 67 16 2040
2019 Science and technology 47 43 10 0 0 0 0 90 0 27
2019 Library services 80 12 7 0 0 0 0 93 0 17
2019 Legal services 33 33 10 9 12 2 0 68 21 38
2019 Administration and operations 56 32 8 3 1 0 0 88 4 1374
2019 Human resources 51 38 6 3 2 0 0 90 4 442
2019 Financial management 53 37 7 3 0 0 0 90 3 315
2019 Procurement 42 42 11 4 2 0 0 84 6 85
2019 Real property 43 46 7 3 1 0 0 89 4 85
2019 Materiel management 52 35 9 2 1 1 0 88 3 152
2019 Information management 55 26 11 3 4 0 0 81 7 166
2019 Information technology 51 35 10 2 2 0 0 86 4 237
2019 Internal audit 44 47 9 0 0 0 0 91 0 23
2019 Evaluation 39 47 12 0 1 0 0 87 1 84
2019 Data sciences 47 28 17 8 0 0 0 75 8 24
2019 Policy 51 30 10 7 3 0 0 81 9 90
2019 Project management 58 28 8 5 1 1 0 86 6 174
2019 Other services to the public 50 35 9 4 1 0 0 86 5 327
2019 None of the above 48 33 9 4 4 0 0 82 9 1382
2018 Client contact centre 41 43 15 2 0 0 0 83 2 153
2018 Health care practitioners 47 38 10 4 1 0 0 85 5 628
2018 Compliance, inspection and enforcement 42 31 17 6 5 0 0 72 11 176
2018 Communications or public affairs 66 19 10 3 2 0 0 85 5 65
2018 Access to information and privacy 55 24 12 5 0 0 3 82 5 37
2018 Security 30 39 15 8 9 0 0 69 17 1657
2018 Science and technology 38 42 6 3 11 0 0 80 14 31
2018 Library services 80 20 0 0 0 0 0 100 0 15
2018 Legal services 47 27 20 6 0 0 0 74 6 39
2018 Administration and operations 53 36 8 2 1 0 0 89 3 1237
2018 Human resources 48 34 11 5 2 0 0 83 6 376
2018 Financial management 52 36 8 4 0 0 0 88 5 285
2018 Procurement 52 35 9 1 3 0 0 87 4 91
2018 Real property 45 35 8 6 4 0 0 81 11 62
2018 Materiel management 50 35 12 2 1 0 0 85 3 115
2018 Information management 52 35 7 6 1 0 0 87 6 117
2018 Information technology 45 41 10 2 2 0 0 86 3 241
2018 Internal audit 36 44 12 7 0 0 0 81 7 24
2018 Evaluation 38 49 11 2 0 0 0 87 2 92
2018 Policy 43 38 11 2 6 0 0 81 8 76
2018 Project management 61 25 9 2 1 1 0 87 3 133
2018 Other services to the public 50 37 8 3 2 0 0 87 6 274
2018 None of the above 50 33 10 3 4 0 0 84 6 1142
2017 Client contact centre 46 44 7 2 0 1 0 90 2 152
2017 Health care practitioners 50 37 9 2 2 0 0 87 4 773
2017 Federal regulators 47 24 14 4 10 0 0 71 14 17
2017 Compliance, inspection and enforcement 38 32 11 11 8 0 0 70 19 159
2017 Communications or public affairs 57 31 8 3 1 0 0 88 4 71
2017 Access to information and privacy 45 44 7 2 0 0 2 91 2 43
2017 Security 32 39 14 7 7 0 0 72 14 2031
2017 Science and technology 53 29 8 7 2 0 0 82 10 43
2017 Library services 75 10 11 5 0 0 0 85 5 18
2017 Legal services 54 39 2 5 0 0 0 93 5 40
2017 Administration and operations 54 35 7 3 1 0 0 89 4 1412
2017 Human resources 45 43 7 4 2 0 0 87 6 390
2017 Financial management 52 38 6 3 1 0 0 90 4 314
2017 Procurement 56 32 8 2 2 0 0 88 4 92
2017 Real property 47 48 4 0 1 0 0 95 1 74
2017 Materiel management 63 26 8 1 2 0 0 90 2 139
2017 Information management 50 35 12 1 1 0 0 85 3 142
2017 Information technology 48 38 8 2 3 0 0 86 5 258
2017 Internal audit 49 47 0 5 0 0 0 95 5 21
2017 Evaluation 46 44 9 1 0 0 0 90 1 103
2017 Data sciences 64 24 0 12 0 0 0 88 12 17
2017 Policy 54 31 10 4 1 0 0 85 5 78
2017 Project management 51 36 7 4 2 0 1 87 6 151
2017 Other services to the public 55 31 8 5 1 0 0 86 6 300
2017 None of the above 50 34 9 3 4 0 0 84 7 1698
2014 Client contact centre 51 33 12 2 2 0 0 84 4 220
2014 Health care practitioners 51 35 8 4 2 0 0 86 6 878
2014 Federal regulators 40 32 5 19 5 0 0 71 24 26
2014 Compliance, inspection and enforcement 51 32 11 2 4 1 0 83 6 257
2014 Communications or public affairs 69 25 4 1 1 0 0 94 2 76
2014 Access to information and privacy 68 23 6 3 0 0 0 92 3 44
2014 Security 42 36 13 4 5 0 0 78 9 3205
2014 Science and technology 55 40 6 0 0 0 0 94 0 45
2014 Library services 77 7 8 8 0 0 0 84 8 14
2014 Legal services 66 24 0 9 0 0 0 91 9 48
2014 Administration and operations 62 28 6 2 1 0 0 90 3 1801
2014 Human resources 62 27 7 3 1 0 0 89 4 562
2014 Financial management 58 32 6 2 1 0 0 90 4 337
2014 Procurement 66 30 2 1 1 0 0 95 3 83
2014 Real property 61 35 4 0 0 0 0 96 0 96
2014 Materiel management 67 24 7 2 1 0 0 91 3 188
2014 Information management 59 31 4 3 1 0 2 92 5 170
2014 Information technology 58 31 9 1 0 0 0 89 2 293
2014 Internal audit 59 31 10 0 0 0 0 90 0 29
2014 Evaluation 53 39 7 1 1 0 0 92 1 136
2014 Other services to the public 58 32 7 1 1 0 0 90 3 436
2014 None of the above 59 28 8 2 3 0 0 87 5 1779

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 32 20 16 18 0 1 46 34 144
2019 Health care practitioners 19 38 16 16 10 0 0 57 26 698
2019 Federal regulators 28 31 15 10 16 0 0 59 26 14
2019 Compliance, inspection and enforcement 17 33 19 15 15 0 0 50 30 177
2019 Communications or public affairs 46 40 6 8 0 0 0 86 8 67
2019 Access to information and privacy 45 23 13 8 11 0 0 68 19 56
2019 Security 9 25 16 20 28 0 0 35 49 2040
2019 Science and technology 28 37 14 13 4 0 4 68 18 27
2019 Library services 36 45 13 6 0 0 0 81 6 17
2019 Legal services 21 24 19 24 14 0 0 44 37 39
2019 Administration and operations 30 39 14 11 7 0 0 69 17 1383
2019 Human resources 33 42 12 8 5 0 0 75 13 442
2019 Financial management 34 43 11 11 2 0 0 77 13 318
2019 Procurement 21 48 21 6 3 1 0 70 9 85
2019 Real property 25 45 20 4 5 0 0 70 9 85
2019 Materiel management 26 38 9 15 11 1 0 64 26 154
2019 Information management 30 38 15 8 10 0 0 68 17 165
2019 Information technology 27 45 13 9 5 0 0 72 14 240
2019 Internal audit 59 15 18 4 4 0 0 74 8 24
2019 Evaluation 6 40 19 26 9 0 0 46 36 85
2019 Data sciences 34 49 9 4 4 0 0 83 8 24
2019 Policy 19 43 14 15 8 1 0 63 23 90
2019 Project management 40 31 11 14 5 1 0 71 18 172
2019 Other services to the public 24 38 16 13 8 0 0 63 21 326
2019 None of the above 19 35 15 17 13 0 0 55 30 1374
2018 Client contact centre 14 35 20 15 15 0 1 50 30 153
2018 Health care practitioners 21 40 16 15 9 0 0 61 24 633
2018 Compliance, inspection and enforcement 12 29 17 18 25 0 0 41 43 177
2018 Communications or public affairs 39 38 11 10 3 0 0 76 13 65
2018 Access to information and privacy 34 21 26 12 2 0 6 58 15 37
2018 Security 8 25 14 22 31 0 0 33 53 1665
2018 Science and technology 11 50 13 7 16 3 0 63 23 31
2018 Library services 27 52 0 14 7 0 0 78 22 15
2018 Legal services 13 36 15 28 9 0 0 48 37 39
2018 Administration and operations 25 41 13 13 8 0 0 66 21 1240
2018 Human resources 27 39 17 12 5 0 0 67 16 378
2018 Financial management 28 45 14 10 5 0 0 72 14 284
2018 Procurement 24 45 17 9 6 0 0 68 15 92
2018 Real property 12 46 22 11 9 0 0 58 20 62
2018 Materiel management 26 41 9 12 12 0 0 67 24 114
2018 Information management 29 35 16 14 4 1 0 65 19 119
2018 Information technology 27 39 12 13 9 0 0 66 22 240
2018 Internal audit 32 36 16 11 4 0 0 69 15 24
2018 Evaluation 15 30 20 24 10 0 1 45 35 92
2018 Policy 30 27 12 17 15 0 0 56 32 77
2018 Project management 38 34 15 7 6 0 1 72 13 133
2018 Other services to the public 19 39 17 14 10 0 0 58 24 274
2018 None of the above 15 39 14 16 15 0 0 54 32 1154
2017 Client contact centre 19 37 19 19 6 0 0 56 25 152
2017 Health care practitioners 22 41 12 14 11 0 0 63 25 773
2017 Federal regulators 17 13 18 8 44 0 0 30 52 17
2017 Compliance, inspection and enforcement 9 28 12 29 21 0 0 37 51 159
2017 Communications or public affairs 43 35 8 11 3 0 0 78 15 71
2017 Access to information and privacy 26 28 16 20 4 0 5 57 26 43
2017 Security 8 26 16 22 27 0 0 35 50 2029
2017 Science and technology 24 53 16 4 2 0 0 78 7 43
2017 Library services 25 35 16 5 19 0 0 60 24 18
2017 Legal services 22 34 17 18 9 0 0 56 27 40
2017 Administration and operations 28 39 11 14 7 0 0 68 21 1410
2017 Human resources 26 46 10 12 5 0 0 72 18 390
2017 Financial management 28 40 15 13 5 0 0 67 17 314
2017 Procurement 25 47 8 7 12 0 1 73 19 92
2017 Real property 21 51 13 11 4 0 0 72 15 74
2017 Materiel management 36 41 7 7 9 0 0 77 16 137
2017 Information management 27 39 12 14 7 1 1 67 21 142
2017 Information technology 22 46 14 10 8 0 0 68 18 257
2017 Internal audit 56 30 0 14 0 0 0 86 14 21
2017 Evaluation 14 38 25 17 6 1 0 52 23 103
2017 Data sciences 35 29 18 0 18 0 0 64 18 17
2017 Policy 38 29 6 21 5 1 0 67 26 78
2017 Project management 28 43 16 9 4 0 1 71 12 151
2017 Other services to the public 21 35 15 17 12 0 0 57 29 300
2017 None of the above 17 36 14 16 16 0 0 53 33 1696
2014 Client contact centre 12 29 21 21 17 0 0 41 38 220
2014 Health care practitioners 12 34 12 23 19 0 0 46 41 878
2014 Federal regulators 5 32 15 24 17 5 2 40 45 26
2014 Compliance, inspection and enforcement 10 33 15 21 21 0 0 43 42 258
2014 Communications or public affairs 24 58 3 7 8 0 0 82 15 76
2014 Access to information and privacy 25 44 10 20 0 0 0 70 20 44
2014 Security 7 27 18 26 22 0 0 34 48 3206
2014 Science and technology 23 58 6 7 6 0 0 81 13 45
2014 Library services 7 45 7 7 33 0 0 52 41 15
2014 Legal services 13 57 14 5 11 0 0 70 16 48
2014 Administration and operations 21 41 12 15 10 0 0 62 25 1805
2014 Human resources 19 40 13 20 8 0 0 59 28 560
2014 Financial management 17 45 12 15 10 0 0 62 25 337
2014 Procurement 18 48 15 9 10 0 0 66 19 83
2014 Real property 22 39 19 12 7 1 0 61 19 96
2014 Materiel management 25 38 12 12 13 1 0 63 25 190
2014 Information management 21 38 15 14 11 0 2 60 25 170
2014 Information technology 21 44 14 12 9 0 0 65 21 293
2014 Internal audit 34 38 14 10 3 0 0 72 14 29
2014 Evaluation 9 38 20 19 15 0 0 47 33 136
2014 Other services to the public 16 37 14 17 16 0 0 53 34 437
2014 None of the above 14 38 13 19 15 0 0 52 34 1784

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 29 19 13 20 0 0 48 33 141
2019 Health care practitioners 28 32 18 13 10 0 0 60 23 699
2019 Federal regulators 32 38 20 5 5 0 0 70 9 14
2019 Compliance, inspection and enforcement 19 33 18 15 16 0 0 51 31 177
2019 Communications or public affairs 55 33 11 1 0 0 0 88 1 67
2019 Access to information and privacy 56 22 9 8 5 0 0 78 12 56
2019 Security 10 22 20 17 29 1 0 33 47 2044
2019 Science and technology 35 32 18 7 7 0 0 67 15 26
2019 Library services 45 23 20 7 6 0 0 67 13 16
2019 Legal services 25 21 20 15 19 0 0 45 35 39
2019 Administration and operations 36 35 15 9 5 0 0 71 14 1387
2019 Human resources 38 35 16 6 5 0 0 73 11 444
2019 Financial management 35 40 17 5 3 0 0 75 8 319
2019 Procurement 25 43 16 9 7 0 0 68 16 86
2019 Real property 24 43 15 15 4 0 0 66 19 85
2019 Materiel management 27 37 16 11 9 1 0 64 20 152
2019 Information management 41 32 14 5 7 0 1 74 12 165
2019 Information technology 32 39 14 11 3 0 0 72 15 240
2019 Internal audit 48 26 11 15 0 0 0 74 15 24
2019 Evaluation 9 31 30 20 10 0 0 40 30 84
2019 Data sciences 43 34 16 4 4 0 0 77 8 24
2019 Policy 28 41 10 15 6 0 0 69 21 92
2019 Project management 43 33 10 9 4 1 0 76 13 174
2019 Other services to the public 27 42 12 12 7 0 0 69 19 326
2019 None of the above 24 31 18 13 13 0 0 55 26 1384
2018 Client contact centre 13 38 22 11 15 0 1 52 26 153
2018 Health care practitioners 26 37 16 13 8 0 0 63 21 630
2018 Compliance, inspection and enforcement 11 22 25 19 23 0 0 33 42 177
2018 Communications or public affairs 49 32 12 5 2 0 0 81 7 66
2018 Access to information and privacy 37 43 16 2 2 0 0 80 5 37
2018 Security 9 22 18 19 32 0 0 31 51 1659
2018 Science and technology 21 33 22 12 13 0 0 54 24 31
2018 Library services 38 41 7 14 0 0 0 78 14 15
2018 Legal services 19 37 16 20 9 0 0 56 28 39
2018 Administration and operations 31 37 14 11 7 0 0 68 18 1232
2018 Human resources 35 33 16 12 4 0 0 68 16 375
2018 Financial management 34 38 15 8 4 0 0 73 12 285
2018 Procurement 27 41 16 9 7 0 0 68 16 90
2018 Real property 15 42 20 6 17 0 0 57 23 60
2018 Materiel management 27 38 16 8 12 0 0 65 20 115
2018 Information management 30 38 19 7 6 0 0 68 13 119
2018 Information technology 29 39 18 11 3 0 0 68 14 238
2018 Internal audit 36 28 28 0 8 0 0 64 8 24
2018 Evaluation 16 25 25 23 10 0 1 41 33 91
2018 Policy 33 24 13 22 8 0 0 57 29 77
2018 Project management 45 26 16 9 5 0 0 71 14 132
2018 Other services to the public 25 33 21 14 8 0 0 58 21 272
2018 None of the above 20 34 17 14 14 0 0 55 28 1149
2017 Client contact centre 20 31 29 14 6 0 0 51 21 152
2017 Health care practitioners 28 36 16 11 10 0 0 64 20 773
2017 Federal regulators 14 11 19 14 42 0 0 25 56 17
2017 Compliance, inspection and enforcement 12 23 16 20 29 0 0 35 49 159
2017 Communications or public affairs 55 29 6 9 1 0 0 84 10 71
2017 Access to information and privacy 28 30 18 15 7 0 2 60 22 43
2017 Security 9 22 19 21 29 0 0 31 50 2027
2017 Science and technology 27 42 20 7 4 0 0 69 11 43
2017 Library services 20 36 20 5 19 0 0 56 24 18
2017 Legal services 25 40 20 9 6 0 0 65 15 40
2017 Administration and operations 33 36 12 11 7 0 0 70 18 1410
2017 Human resources 31 42 10 11 6 0 0 73 17 390
2017 Financial management 30 36 18 11 5 0 0 66 16 314
2017 Procurement 28 38 13 10 10 0 1 67 20 92
2017 Real property 30 45 15 4 6 0 0 75 10 74
2017 Materiel management 38 42 8 6 6 0 0 80 12 138
2017 Information management 31 35 17 9 7 0 0 66 16 142
2017 Information technology 27 39 18 10 5 1 0 67 15 258
2017 Internal audit 46 35 10 10 0 0 0 81 10 21
2017 Evaluation 13 38 26 20 3 0 0 51 23 103
2017 Data sciences 52 24 6 6 12 0 0 76 18 17
2017 Policy 38 31 12 12 5 1 1 71 17 78
2017 Project management 35 29 14 16 5 0 1 65 21 150
2017 Other services to the public 22 38 15 14 12 0 0 60 25 299
2017 None of the above 20 33 15 16 15 0 0 53 32 1696
2014 Client contact centre 15 30 25 17 13 0 0 45 30 220
2014 Health care practitioners 18 36 18 14 14 0 0 54 28 880
2014 Federal regulators 10 32 15 28 13 0 2 43 42 25
2014 Compliance, inspection and enforcement 13 31 15 22 19 0 0 44 41 258
2014 Communications or public affairs 35 44 4 13 5 0 0 78 18 76
2014 Access to information and privacy 39 35 12 9 5 0 0 74 14 44
2014 Security 10 26 21 21 21 0 0 36 43 3206
2014 Science and technology 22 47 13 9 8 0 0 69 17 45
2014 Library services 26 26 14 7 27 0 0 52 34 15
2014 Legal services 21 33 22 15 9 0 0 54 24 48
2014 Administration and operations 30 37 14 11 7 0 0 68 18 1806
2014 Human resources 28 39 14 11 8 0 0 68 18 562
2014 Financial management 23 44 14 10 9 0 0 67 19 337
2014 Procurement 22 41 19 9 9 0 0 63 18 83
2014 Real property 25 46 16 10 2 0 0 71 13 96
2014 Materiel management 29 38 15 12 6 0 0 67 18 190
2014 Information management 24 37 21 8 8 0 1 62 17 170
2014 Information technology 31 39 16 8 6 0 0 71 13 293
2014 Internal audit 38 45 7 7 3 0 0 83 10 29
2014 Evaluation 18 32 21 15 14 0 0 50 29 136
2014 Other services to the public 21 35 17 15 12 0 0 56 26 437
2014 None of the above 20 33 18 16 13 0 0 53 29 1783

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 31 25 12 14 0 0 49 26 143
2019 Health care practitioners 20 38 18 14 9 0 0 59 23 693
2019 Federal regulators 20 30 31 13 6 0 0 50 19 12
2019 Compliance, inspection and enforcement 16 38 14 16 16 0 0 54 32 174
2019 Communications or public affairs 39 48 7 6 0 0 0 87 6 67
2019 Access to information and privacy 39 36 11 8 6 0 0 75 14 56
2019 Security 9 25 25 21 19 0 0 34 41 2021
2019 Science and technology 27 52 15 3 3 0 0 79 7 26
2019 Library services 36 40 19 6 0 0 0 76 6 17
2019 Legal services 17 41 22 12 8 0 0 58 20 38
2019 Administration and operations 31 43 11 10 5 0 0 74 15 1368
2019 Human resources 29 43 13 10 5 0 0 73 15 440
2019 Financial management 40 41 13 5 1 0 0 81 6 318
2019 Procurement 22 47 17 6 8 0 0 69 14 84
2019 Real property 22 37 23 13 5 0 0 59 18 84
2019 Materiel management 29 34 15 16 5 1 0 63 22 151
2019 Information management 42 31 14 11 2 0 0 73 13 163
2019 Information technology 29 42 14 13 2 0 0 71 16 237
2019 Internal audit 44 22 11 22 0 0 0 67 22 24
2019 Evaluation 9 43 20 26 2 0 0 52 28 86
2019 Data sciences 26 50 12 4 8 0 0 76 12 24
2019 Policy 31 39 13 14 2 1 1 71 16 91
2019 Project management 31 47 11 7 4 1 1 78 10 173
2019 Other services to the public 21 41 16 17 5 0 0 62 22 324
2019 None of the above 19 36 19 14 12 0 0 55 26 1360
2018 Client contact centre 14 30 31 14 11 0 0 44 26 154
2018 Health care practitioners 21 38 18 15 8 0 0 59 24 632
2018 Compliance, inspection and enforcement 15 25 16 19 23 0 0 41 43 176
2018 Communications or public affairs 30 42 17 8 3 0 0 71 12 65
2018 Access to information and privacy 27 15 24 26 5 0 3 44 32 37
2018 Security 8 22 20 21 29 0 0 30 50 1658
2018 Science and technology 19 42 6 17 16 0 0 61 33 30
2018 Library services 25 40 14 7 14 0 0 65 21 15
2018 Legal services 22 35 26 9 7 0 0 58 17 39
2018 Administration and operations 27 38 15 12 8 0 0 65 20 1241
2018 Human resources 33 32 15 13 7 0 0 65 20 378
2018 Financial management 34 43 11 7 5 1 0 77 12 284
2018 Procurement 26 39 17 10 8 0 0 65 18 89
2018 Real property 14 31 22 19 13 0 0 46 32 62
2018 Materiel management 24 35 18 14 9 0 0 59 23 116
2018 Information management 27 40 15 11 6 0 0 68 17 118
2018 Information technology 22 43 17 12 5 0 0 66 17 241
2018 Internal audit 40 33 23 4 0 0 0 73 4 24
2018 Evaluation 19 27 19 19 15 0 1 47 34 92
2018 Policy 33 33 11 15 9 0 0 66 24 77
2018 Project management 37 37 12 7 6 0 0 75 13 133
2018 Other services to the public 18 35 18 16 12 1 0 54 28 275
2018 None of the above 18 33 19 17 13 0 0 51 30 1145
2017 Client contact centre 20 40 21 15 4 0 0 60 19 152
2017 Health care practitioners 23 35 18 15 9 0 0 58 24 772
2017 Federal regulators 17 16 10 14 43 0 0 33 57 17
2017 Compliance, inspection and enforcement 13 26 21 20 20 0 0 39 40 159
2017 Communications or public affairs 39 29 11 15 7 0 0 68 22 71
2017 Access to information and privacy 22 37 24 7 11 0 0 59 18 43
2017 Security 7 24 23 21 25 0 0 31 46 2030
2017 Science and technology 18 45 24 7 7 0 0 62 14 42
2017 Library services 15 35 21 24 5 0 0 50 29 18
2017 Legal services 17 52 25 2 4 0 0 69 6 40
2017 Administration and operations 30 39 13 11 7 0 0 69 17 1411
2017 Human resources 31 37 12 15 5 0 0 68 20 389
2017 Financial management 34 35 14 12 4 0 0 70 17 312
2017 Procurement 27 42 16 6 9 0 0 69 15 92
2017 Real property 22 48 18 6 5 0 0 70 12 74
2017 Materiel management 33 41 13 4 9 0 0 74 13 139
2017 Information management 25 42 16 12 3 2 1 68 15 142
2017 Information technology 26 42 16 10 5 1 0 69 15 258
2017 Internal audit 33 54 9 5 0 0 0 86 5 21
2017 Evaluation 20 40 17 20 4 0 0 60 24 103
2017 Data sciences 52 30 0 6 12 0 0 82 18 17
2017 Policy 39 32 15 9 5 0 0 71 14 78
2017 Project management 29 33 15 18 4 0 1 63 23 151
2017 Other services to the public 20 36 17 13 14 0 1 56 27 299
2017 None of the above 17 32 17 18 15 1 0 50 33 1695
2014 Client contact centre 18 31 20 21 10 0 0 49 31 220
2014 Health care practitioners 16 34 18 19 13 0 0 50 32 880
2014 Federal regulators 5 41 17 17 17 0 2 47 35 26
2014 Compliance, inspection and enforcement 13 33 21 16 17 0 0 46 33 257
2014 Communications or public affairs 33 48 4 13 3 0 0 81 15 76
2014 Access to information and privacy 23 36 14 14 10 0 4 61 25 44
2014 Security 9 27 25 21 17 0 0 36 39 3207
2014 Science and technology 20 44 17 12 6 0 0 64 19 45
2014 Library services 25 33 7 0 34 0 0 58 34 15
2014 Legal services 18 29 32 12 10 0 0 47 21 48
2014 Administration and operations 30 37 15 12 5 0 0 68 17 1803
2014 Human resources 26 44 13 10 7 0 0 70 17 562
2014 Financial management 25 37 18 13 7 0 0 63 19 337
2014 Procurement 25 38 19 11 6 1 0 64 17 83
2014 Real property 16 43 23 15 3 0 0 59 19 96
2014 Materiel management 29 35 13 15 7 0 0 64 23 190
2014 Information management 28 40 12 11 6 0 2 70 17 170
2014 Information technology 29 44 15 8 3 0 0 73 12 293
2014 Internal audit 32 44 10 7 3 4 0 79 11 29
2014 Evaluation 16 41 19 18 5 0 1 58 23 136
2014 Other services to the public 21 35 18 15 11 0 0 56 26 437
2014 None of the above 19 33 20 16 12 0 0 52 28 1782

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 44 12 7 6 0 0 75 13 144
2019 Health care practitioners 37 40 13 7 3 0 0 77 10 696
2019 Federal regulators 59 28 0 13 0 0 0 87 13 14
2019 Compliance, inspection and enforcement 29 44 17 7 3 0 0 72 11 178
2019 Communications or public affairs 59 38 1 1 0 0 0 97 1 67
2019 Access to information and privacy 48 33 15 2 2 0 0 81 3 56
2019 Security 22 40 19 9 9 0 0 62 18 2053
2019 Science and technology 47 40 7 7 0 0 0 86 7 27
2019 Library services 73 13 8 0 7 0 0 86 7 16
2019 Legal services 34 38 16 10 0 2 0 74 10 39
2019 Administration and operations 46 39 8 4 3 0 0 85 7 1387
2019 Human resources 40 45 7 4 3 0 0 85 7 444
2019 Financial management 48 39 9 3 1 0 0 87 3 318
2019 Procurement 35 44 13 4 3 0 0 79 8 86
2019 Real property 34 49 10 5 1 1 0 83 7 84
2019 Materiel management 37 48 10 3 1 1 0 86 4 153
2019 Information management 46 38 11 2 3 0 0 84 5 166
2019 Information technology 38 43 11 6 1 0 0 82 7 238
2019 Internal audit 46 33 20 0 0 0 0 80 0 24
2019 Evaluation 28 58 9 4 0 1 0 87 4 86
2019 Data sciences 36 47 4 9 4 0 0 83 13 24
2019 Policy 46 33 11 7 3 1 0 79 9 93
2019 Project management 47 37 9 5 2 1 0 84 7 176
2019 Other services to the public 40 40 11 6 2 1 0 81 8 328
2019 None of the above 40 39 11 5 5 0 0 80 10 1387
2018 Client contact centre 27 52 15 4 2 0 0 79 6 153
2018 Health care practitioners 37 42 13 6 2 0 0 79 8 633
2018 Compliance, inspection and enforcement 33 35 19 8 5 0 0 69 13 176
2018 Communications or public affairs 52 38 7 1 2 0 0 90 3 66
2018 Access to information and privacy 53 29 10 5 0 0 3 84 5 37
2018 Security 21 38 20 11 10 0 0 59 21 1665
2018 Science and technology 40 34 10 3 13 0 0 74 16 31
2018 Library services 56 37 8 0 0 0 0 92 0 14
2018 Legal services 32 35 26 7 0 0 0 67 7 39
2018 Administration and operations 40 43 9 5 3 0 0 83 8 1241
2018 Human resources 38 40 14 4 5 0 0 78 9 379
2018 Financial management 41 46 8 3 2 0 0 87 5 285
2018 Procurement 37 49 9 1 4 0 0 86 4 92
2018 Real property 31 44 15 10 1 0 0 74 11 62
2018 Materiel management 40 37 14 5 4 1 0 77 9 116
2018 Information management 40 45 10 5 1 0 0 84 5 119
2018 Information technology 31 48 14 3 3 1 0 80 6 240
2018 Internal audit 32 45 8 11 4 0 0 77 15 24
2018 Evaluation 36 46 11 4 2 0 1 82 7 92
2018 Policy 44 36 9 4 7 0 0 80 11 77
2018 Project management 53 31 7 6 2 0 0 84 9 134
2018 Other services to the public 41 36 14 7 3 0 0 76 10 276
2018 None of the above 40 40 11 5 4 0 0 80 9 1155
2017 Client contact centre 36 41 18 4 1 1 0 78 5 151
2017 Health care practitioners 36 43 11 6 4 0 0 79 10 773
2017 Federal regulators 25 26 10 29 10 0 0 51 39 17
2017 Compliance, inspection and enforcement 18 46 18 9 10 0 0 64 18 159
2017 Communications or public affairs 49 39 5 4 3 0 0 88 7 71
2017 Access to information and privacy 31 51 11 2 4 0 0 82 7 43
2017 Security 21 42 18 9 9 0 0 64 18 2026
2017 Science and technology 39 52 0 9 0 0 0 91 9 43
2017 Library services 59 15 11 16 0 0 0 74 16 18
2017 Legal services 31 60 7 2 0 0 0 91 2 40
2017 Administration and operations 41 43 8 4 3 0 0 84 8 1408
2017 Human resources 38 39 11 9 3 0 0 77 12 387
2017 Financial management 41 40 11 5 3 0 0 81 8 314
2017 Procurement 41 43 10 4 2 0 0 83 6 91
2017 Real property 35 51 9 3 2 0 0 86 5 73
2017 Materiel management 44 41 7 3 5 0 0 85 8 138
2017 Information management 31 44 15 6 5 0 0 75 11 142
2017 Information technology 37 44 11 4 4 0 0 81 8 257
2017 Internal audit 42 44 10 0 5 0 0 86 5 21
2017 Evaluation 41 43 7 8 1 0 0 84 9 103
2017 Data sciences 52 36 0 6 6 0 0 88 12 17
2017 Policy 49 35 9 5 3 0 0 84 8 77
2017 Project management 36 44 8 7 4 0 1 81 12 151
2017 Other services to the public 39 42 9 5 4 0 0 82 10 300
2017 None of the above 35 42 12 5 5 0 0 77 11 1695
2014 Client contact centre 34 45 16 2 4 0 0 79 5 220
2014 Health care practitioners 33 44 12 7 3 0 0 77 10 878
2014 Federal regulators 23 41 12 21 0 3 0 66 22 26
2014 Compliance, inspection and enforcement 34 41 12 7 6 0 0 75 13 256
2014 Communications or public affairs 53 37 5 0 5 0 0 90 5 76
2014 Access to information and privacy 44 33 7 10 4 0 2 79 14 44
2014 Security 27 46 15 6 6 0 0 73 12 3199
2014 Science and technology 32 51 7 8 2 0 0 83 10 44
2014 Library services 64 7 14 7 7 0 0 72 14 15
2014 Legal services 42 45 9 0 3 0 0 87 3 48
2014 Administration and operations 43 40 9 5 3 0 0 83 8 1806
2014 Human resources 39 43 9 7 2 0 0 82 9 561
2014 Financial management 36 41 13 6 4 0 0 77 10 336
2014 Procurement 42 46 5 4 1 0 1 90 5 83
2014 Real property 42 44 7 3 3 1 0 86 7 95
2014 Materiel management 46 41 9 2 2 1 0 87 4 190
2014 Information management 38 42 10 5 4 0 1 81 9 170
2014 Information technology 38 44 12 4 1 0 0 82 5 293
2014 Internal audit 45 41 7 3 3 0 0 86 7 29
2014 Evaluation 38 44 13 5 1 0 0 82 5 136
2014 Other services to the public 42 40 10 4 3 1 0 82 8 437
2014 None of the above 42 38 12 5 4 0 0 79 9 1782

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 35 19 4 7 0 2 70 11 142
2019 Health care practitioners 25 33 24 10 8 0 0 58 17 690
2019 Federal regulators 28 54 5 4 9 0 0 81 13 14
2019 Compliance, inspection and enforcement 26 25 25 12 8 0 3 53 21 178
2019 Communications or public affairs 32 35 18 12 3 0 0 68 14 66
2019 Access to information and privacy 37 39 18 3 2 0 2 77 5 55
2019 Security 30 31 24 8 5 0 2 63 12 2033
2019 Science and technology 36 47 7 3 6 0 0 84 9 27
2019 Library services 56 25 13 0 7 0 0 81 7 16
2019 Legal services 25 35 18 18 4 0 0 60 23 39
2019 Administration and operations 32 31 19 12 7 0 0 62 19 1378
2019 Human resources 28 33 19 12 8 0 0 61 19 445
2019 Financial management 43 37 12 5 3 0 0 80 8 317
2019 Procurement 28 34 24 6 8 0 0 62 15 84
2019 Real property 23 38 20 11 7 0 1 62 18 84
2019 Materiel management 45 27 15 7 5 1 0 72 13 152
2019 Information management 38 38 16 5 3 0 1 76 8 166
2019 Information technology 44 35 14 5 1 0 1 80 6 239
2019 Internal audit 63 15 15 3 0 4 0 81 4 24
2019 Evaluation 24 39 20 13 3 0 0 63 17 84
2019 Data sciences 44 30 8 15 4 0 0 73 19 24
2019 Policy 39 20 23 11 6 0 1 60 17 93
2019 Project management 24 35 28 8 4 1 1 59 12 172
2019 Other services to the public 28 29 27 10 6 0 0 57 16 328
2019 None of the above 32 31 21 8 7 0 1 63 16 1376
2018 Client contact centre 30 42 16 9 3 0 1 72 12 155
2018 Health care practitioners 23 36 22 11 8 0 0 58 19 632
2018 Compliance, inspection and enforcement 27 27 21 11 9 0 5 57 21 176
2018 Communications or public affairs 40 24 24 11 1 0 0 63 13 66
2018 Access to information and privacy 41 25 12 15 7 0 0 67 22 37
2018 Security 29 35 21 7 5 0 3 67 12 1667
2018 Science and technology 35 39 12 14 0 0 0 74 14 32
2018 Library services 34 31 7 14 7 7 0 70 22 15
2018 Legal services 29 20 25 18 8 0 0 49 26 39
2018 Administration and operations 31 31 19 11 8 0 0 62 20 1250
2018 Human resources 28 28 20 13 11 0 0 56 24 378
2018 Financial management 41 33 17 6 3 0 0 74 9 286
2018 Procurement 28 38 19 8 6 0 0 66 14 91
2018 Real property 12 35 20 24 8 0 0 47 33 62
2018 Materiel management 36 36 14 10 3 0 1 72 13 117
2018 Information management 40 28 15 10 7 0 1 69 16 118
2018 Information technology 35 36 16 8 4 0 0 71 12 241
2018 Internal audit 71 21 4 4 0 0 0 92 4 23
2018 Evaluation 25 32 30 8 4 0 0 58 12 92
2018 Policy 40 34 15 4 6 0 1 75 10 77
2018 Project management 24 32 24 15 5 0 0 56 20 134
2018 Other services to the public 29 32 22 9 8 0 0 61 17 280
2018 None of the above 30 31 22 9 6 0 1 62 15 1156
2017 Client contact centre 40 39 14 4 2 0 1 80 6 152
2017 Health care practitioners 23 40 20 12 5 0 0 63 18 773
2017 Federal regulators 22 23 32 19 4 0 0 45 23 17
2017 Compliance, inspection and enforcement 35 32 18 10 5 0 0 67 15 160
2017 Communications or public affairs 29 37 18 11 5 0 1 67 15 71
2017 Access to information and privacy 29 25 18 9 20 0 0 54 28 44
2017 Security 33 37 18 6 2 0 3 72 9 2041
2017 Science and technology 33 43 9 12 2 0 2 77 14 43
2017 Library services 35 10 35 15 0 0 6 47 16 18
2017 Legal services 22 37 26 7 8 0 0 59 15 40
2017 Administration and operations 30 35 20 10 5 0 0 65 15 1411
2017 Human resources 23 39 22 9 7 0 0 62 16 390
2017 Financial management 36 41 14 5 4 0 0 77 8 315
2017 Procurement 36 42 12 8 2 0 0 78 10 92
2017 Real property 20 35 21 14 10 0 0 55 24 75
2017 Materiel management 44 33 16 3 3 0 0 77 6 141
2017 Information management 38 34 16 4 7 0 1 73 11 143
2017 Information technology 41 40 10 6 1 0 2 82 7 258
2017 Internal audit 58 42 0 0 0 0 0 100 0 21
2017 Evaluation 24 44 15 10 6 0 0 69 16 104
2017 Data sciences 24 58 18 0 0 0 0 82 0 17
2017 Policy 27 51 15 5 0 0 1 80 5 78
2017 Project management 28 35 24 7 4 0 1 64 11 151
2017 Other services to the public 36 31 20 9 5 0 0 66 14 299
2017 None of the above 31 35 20 8 4 1 2 68 12 1706
2014 Client contact centre 31 37 21 9 2 0 0 68 11 220
2014 Health care practitioners 22 38 22 10 8 0 0 60 18 880
2014 Federal regulators 32 44 2 12 10 0 0 75 22 26
2014 Compliance, inspection and enforcement 33 33 16 10 7 0 1 67 18 258
2014 Communications or public affairs 37 45 4 11 4 0 0 81 15 75
2014 Access to information and privacy 14 36 19 16 12 0 2 51 29 44
2014 Security 29 37 23 7 3 0 2 67 10 3205
2014 Science and technology 34 27 24 14 2 0 0 60 16 45
2014 Library services 26 32 7 7 20 7 0 63 29 15
2014 Legal services 16 47 20 8 6 0 3 65 15 48
2014 Administration and operations 29 33 23 10 5 0 0 62 15 1804
2014 Human resources 21 35 22 13 8 0 0 57 21 562
2014 Financial management 29 35 19 9 7 0 0 64 16 337
2014 Procurement 29 40 25 4 2 0 1 69 6 83
2014 Real property 27 38 19 8 8 0 0 64 17 95
2014 Materiel management 36 33 17 9 5 0 0 69 14 190
2014 Information management 34 34 20 5 5 0 2 69 11 170
2014 Information technology 36 42 16 4 2 0 0 78 6 293
2014 Internal audit 46 31 7 10 7 0 0 76 17 29
2014 Evaluation 24 40 21 10 4 0 0 64 15 136
2014 Other services to the public 24 34 24 9 7 0 0 59 17 437
2014 None of the above 29 34 22 9 5 0 1 64 14 1783

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 40 26 12 6 0 2 18 55 143
2019 Health care practitioners 12 35 35 12 5 0 0 18 47 702
2019 Federal regulators 11 37 42 9 0 0 0 9 48 14
2019 Compliance, inspection and enforcement 16 36 34 9 5 1 0 14 52 178
2019 Communications or public affairs 7 27 42 14 10 0 0 24 34 67
2019 Access to information and privacy 9 16 45 25 3 0 2 28 26 56
2019 Security 23 31 31 9 3 1 1 13 55 2054
2019 Science and technology 3 36 36 8 16 0 0 24 40 27
2019 Library services 17 6 47 24 6 0 0 29 23 17
2019 Legal services 23 34 32 9 2 0 0 11 58 39
2019 Administration and operations 11 26 35 18 8 1 1 26 38 1393
2019 Human resources 13 31 33 13 8 0 1 22 44 445
2019 Financial management 4 17 40 25 10 1 2 36 22 320
2019 Procurement 10 26 41 17 6 0 0 22 36 86
2019 Real property 23 36 29 9 2 0 0 12 59 85
2019 Materiel management 13 33 31 15 4 1 1 20 48 154
2019 Information management 8 26 38 19 8 0 2 27 35 165
2019 Information technology 11 26 41 15 5 2 1 20 38 239
2019 Internal audit 11 8 37 26 14 0 4 42 19 24
2019 Evaluation 14 34 38 8 6 0 0 14 48 86
2019 Data sciences 25 24 25 12 13 0 0 26 49 24
2019 Policy 13 29 32 15 9 2 1 25 43 93
2019 Project management 8 33 40 10 7 1 1 17 42 176
2019 Other services to the public 11 27 39 15 7 1 0 22 39 328
2019 None of the above 16 27 33 16 6 1 1 22 44 1388
2018 Client contact centre 9 43 28 16 3 0 0 19 52 157
2018 Health care practitioners 11 36 30 17 5 1 1 22 48 632
2018 Compliance, inspection and enforcement 16 40 30 8 5 1 0 13 57 177
2018 Communications or public affairs 13 14 44 17 11 0 1 29 27 65
2018 Access to information and privacy 10 15 39 24 7 0 6 33 26 36
2018 Security 22 34 31 9 3 1 2 12 57 1666
2018 Science and technology 8 17 41 23 6 0 4 30 27 32
2018 Library services 0 28 34 31 7 0 0 38 28 15
2018 Legal services 21 30 23 26 0 0 0 26 51 39
2018 Administration and operations 13 27 36 17 6 0 1 24 40 1245
2018 Human resources 14 29 37 14 5 1 0 19 44 377
2018 Financial management 5 22 39 25 8 0 1 33 27 285
2018 Procurement 13 30 38 17 2 0 0 20 43 92
2018 Real property 21 34 35 7 3 0 0 10 54 62
2018 Materiel management 10 37 37 8 7 0 1 15 48 117
2018 Information management 11 30 37 15 6 0 0 21 41 119
2018 Information technology 13 27 41 14 3 2 0 17 42 239
2018 Internal audit 13 25 29 16 17 0 0 33 38 23
2018 Evaluation 10 39 33 16 2 0 0 18 50 91
2018 Policy 11 22 40 18 8 1 0 27 33 79
2018 Project management 9 32 40 15 5 0 0 19 41 132
2018 Other services to the public 13 24 44 12 7 1 0 18 37 277
2018 None of the above 14 30 35 15 5 1 1 20 44 1158
2017 Client contact centre 9 31 37 17 4 0 1 21 41 151
2017 Health care practitioners 13 29 35 15 6 1 1 21 43 771
2017 Federal regulators 23 31 26 10 10 0 0 20 54 17
2017 Compliance, inspection and enforcement 21 34 33 8 3 0 1 12 55 160
2017 Communications or public affairs 8 17 40 23 11 2 0 35 25 71
2017 Access to information and privacy 16 27 41 9 7 0 0 16 43 44
2017 Security 20 34 30 8 4 1 2 12 56 2036
2017 Science and technology 2 32 36 17 10 0 3 27 35 42
2017 Library services 14 27 36 17 0 0 6 18 44 17
2017 Legal services 15 21 41 20 4 0 0 24 35 40
2017 Administration and operations 12 28 36 15 7 1 2 22 41 1404
2017 Human resources 19 30 33 12 6 1 0 18 49 388
2017 Financial management 7 21 35 23 13 0 1 37 28 313
2017 Procurement 8 26 38 16 6 2 2 23 36 92
2017 Real property 23 37 30 5 3 0 1 8 61 75
2017 Materiel management 12 27 36 16 8 0 2 24 39 139
2017 Information management 14 24 33 18 8 1 2 27 39 143
2017 Information technology 9 29 44 12 3 2 2 16 39 257
2017 Internal audit 0 19 30 23 18 5 5 46 21 21
2017 Evaluation 19 34 33 8 6 0 0 15 53 104
2017 Data sciences 18 23 47 12 0 0 0 12 41 17
2017 Policy 10 18 47 16 4 2 2 21 30 78
2017 Project management 14 26 37 18 4 0 2 22 40 150
2017 Other services to the public 13 31 33 13 7 0 2 21 45 296
2017 None of the above 18 26 33 14 6 1 4 20 46 1692
2014 Client contact centre 11 43 31 8 5 1 1 14 55 218
2014 Health care practitioners 14 36 33 11 4 0 1 15 51 876
2014 Federal regulators 10 48 20 22 0 0 0 22 58 26
2014 Compliance, inspection and enforcement 15 37 33 10 4 1 1 14 53 257
2014 Communications or public affairs 2 32 44 15 5 0 1 21 35 76
2014 Access to information and privacy 22 37 28 8 5 0 0 13 59 44
2014 Security 14 35 35 11 4 1 1 15 50 3206
2014 Science and technology 6 28 41 17 4 0 3 22 35 45
2014 Library services 34 21 13 13 13 0 6 28 59 15
2014 Legal services 19 42 34 2 2 0 2 3 62 48
2014 Administration and operations 12 31 36 14 7 0 1 21 43 1798
2014 Human resources 17 36 29 12 4 0 1 17 54 561
2014 Financial management 11 32 36 15 5 0 1 20 44 336
2014 Procurement 12 34 30 16 4 2 1 21 48 83
2014 Real property 16 38 29 11 4 0 1 15 55 96
2014 Materiel management 17 24 38 15 6 1 1 21 41 190
2014 Information management 12 27 36 15 5 1 4 21 41 170
2014 Information technology 9 26 41 17 4 1 2 22 36 293
2014 Internal audit 7 20 21 35 14 0 3 50 28 29
2014 Evaluation 16 29 32 14 6 0 3 20 47 136
2014 Other services to the public 14 31 37 9 6 1 2 16 46 435
2014 None of the above 14 31 36 12 6 1 1 18 46 1781

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 27 24 13 7 1 1 20 55 144
2019 Health care practitioners 13 28 31 17 10 1 0 27 41 697
2019 Federal regulators 21 9 32 16 22 0 0 38 30 14
2019 Compliance, inspection and enforcement 22 27 28 9 10 1 3 20 50 178
2019 Communications or public affairs 10 17 30 22 22 0 0 44 26 66
2019 Access to information and privacy 14 13 22 29 12 8 3 45 30 56
2019 Security 28 29 26 11 4 1 1 16 58 2051
2019 Science and technology 14 10 37 15 24 0 0 39 24 27
2019 Library services 11 30 23 17 18 0 0 36 41 17
2019 Legal services 33 20 19 16 9 4 0 25 55 39
2019 Administration and operations 14 24 31 19 10 1 1 29 38 1387
2019 Human resources 18 32 24 14 9 1 2 24 51 443
2019 Financial management 11 19 32 22 13 0 3 36 30 319
2019 Procurement 9 20 36 22 8 5 0 32 31 85
2019 Real property 16 33 30 14 6 0 1 20 50 85
2019 Materiel management 14 30 23 17 12 2 2 30 46 151
2019 Information management 10 27 29 16 15 1 2 32 38 165
2019 Information technology 9 22 34 19 11 3 1 32 33 238
2019 Internal audit 11 8 26 23 25 4 4 52 20 24
2019 Evaluation 19 27 37 13 5 0 0 17 45 86
2019 Data sciences 17 12 29 29 9 0 5 40 30 24
2019 Policy 10 29 32 15 12 1 0 28 39 93
2019 Project management 13 35 26 13 12 1 1 25 48 176
2019 Other services to the public 16 27 29 16 9 2 1 26 44 329
2019 None of the above 19 27 27 17 8 1 1 26 47 1388
2018 Client contact centre 19 36 27 13 4 0 2 17 56 157
2018 Health care practitioners 15 27 30 16 8 2 1 25 44 625
2018 Compliance, inspection and enforcement 27 29 21 14 7 2 1 21 57 176
2018 Communications or public affairs 5 21 31 21 19 0 3 41 27 66
2018 Access to information and privacy 12 33 23 13 16 0 3 30 46 36
2018 Security 29 32 24 10 4 1 1 13 62 1663
2018 Science and technology 9 21 31 17 17 0 4 36 31 32
2018 Library services 4 15 51 8 15 7 0 25 21 14
2018 Legal services 18 35 29 9 2 6 0 12 57 38
2018 Administration and operations 15 27 29 18 9 1 1 27 43 1245
2018 Human resources 20 32 24 14 7 2 1 23 53 376
2018 Financial management 10 24 30 23 12 1 0 35 35 285
2018 Procurement 19 22 32 18 6 1 1 25 42 91
2018 Real property 26 26 26 14 8 0 0 22 52 62
2018 Materiel management 20 25 31 16 7 0 1 23 46 117
2018 Information management 14 28 22 24 8 2 2 33 44 119
2018 Information technology 12 26 35 19 7 2 0 26 38 237
2018 Internal audit 21 13 29 21 17 0 0 38 34 23
2018 Evaluation 9 41 31 15 3 1 0 18 51 90
2018 Policy 12 20 37 17 9 4 1 28 34 79
2018 Project management 17 25 29 17 11 0 0 29 43 134
2018 Other services to the public 19 30 30 11 8 0 1 20 50 275
2018 None of the above 19 27 30 15 8 1 1 23 47 1154
2017 Client contact centre 10 27 34 17 7 2 2 25 39 151
2017 Health care practitioners 14 26 29 19 9 1 2 29 41 768
2017 Federal regulators 57 27 12 0 0 0 4 0 87 17
2017 Compliance, inspection and enforcement 25 28 30 10 5 0 1 15 54 159
2017 Communications or public affairs 9 19 24 22 21 1 3 46 29 70
2017 Access to information and privacy 29 30 23 5 9 0 5 14 62 44
2017 Security 25 30 27 10 4 2 2 15 58 2030
2017 Science and technology 16 23 19 12 23 4 3 38 42 42
2017 Library services 5 15 16 25 20 0 19 56 24 18
2017 Legal services 9 12 47 15 12 4 0 28 23 40
2017 Administration and operations 15 24 31 18 9 1 2 28 40 1404
2017 Human resources 14 33 30 13 8 1 1 21 48 389
2017 Financial management 13 22 29 22 13 1 1 35 35 314
2017 Procurement 15 27 33 13 8 3 1 21 44 91
2017 Real property 19 24 40 8 5 1 3 13 45 75
2017 Materiel management 15 18 29 19 14 0 4 35 35 137
2017 Information management 10 28 32 15 9 3 3 26 40 143
2017 Information technology 8 26 34 18 10 2 2 29 35 258
2017 Internal audit 0 19 40 14 18 5 5 36 21 21
2017 Evaluation 25 28 28 7 9 3 1 16 55 104
2017 Data sciences 12 18 36 24 11 0 0 35 30 17
2017 Policy 12 23 39 21 4 1 0 25 35 78
2017 Project management 15 30 30 17 5 1 2 23 46 149
2017 Other services to the public 17 24 31 14 10 1 3 25 42 295
2017 None of the above 21 25 27 15 8 1 3 24 48 1692
2014 Client contact centre 20 30 29 11 7 2 2 18 52 220
2014 Health care practitioners 19 32 29 13 5 2 1 18 52 877
2014 Federal regulators 10 46 32 13 0 0 0 13 56 26
2014 Compliance, inspection and enforcement 17 28 31 14 7 1 2 22 46 257
2014 Communications or public affairs 4 18 42 18 14 1 3 33 23 76
2014 Access to information and privacy 28 21 25 12 11 0 2 24 50 44
2014 Security 18 32 31 12 5 2 1 17 51 3207
2014 Science and technology 8 27 26 29 5 2 3 36 37 45
2014 Library services 34 28 13 7 13 0 6 21 65 15
2014 Legal services 16 32 33 13 5 0 2 18 48 48
2014 Administration and operations 16 27 28 16 10 1 1 26 44 1796
2014 Human resources 18 26 30 16 8 1 1 24 46 561
2014 Financial management 16 29 30 16 6 1 1 23 46 336
2014 Procurement 20 28 30 10 9 0 2 20 49 83
2014 Real property 14 31 33 9 9 3 1 19 47 96
2014 Materiel management 19 23 29 18 9 1 1 27 43 190
2014 Information management 17 25 24 20 8 2 4 30 44 170
2014 Information technology 10 20 37 20 8 2 2 30 32 292
2014 Internal audit 7 10 27 38 14 0 3 54 18 29
2014 Evaluation 25 24 26 18 4 1 1 23 51 136
2014 Other services to the public 18 24 32 15 6 2 1 23 44 437
2014 None of the above 20 25 31 14 8 2 1 22 46 1781

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 35 24 6 4 3 1 11 64 143
2019 Health care practitioners 16 29 27 15 9 2 2 24 47 701
2019 Federal regulators 11 21 35 28 5 0 0 33 32 14
2019 Compliance, inspection and enforcement 20 25 24 17 5 3 6 24 50 177
2019 Communications or public affairs 13 26 37 14 6 3 1 21 41 67
2019 Access to information and privacy 8 17 23 29 16 3 4 49 27 56
2019 Security 24 28 27 13 4 2 2 17 54 2046
2019 Science and technology 24 29 14 7 17 8 0 27 58 27
2019 Library services 11 24 35 24 6 0 0 30 36 17
2019 Legal services 26 21 26 17 6 0 2 24 49 39
2019 Administration and operations 13 26 31 18 9 2 1 28 41 1384
2019 Human resources 21 28 27 13 8 2 1 22 50 445
2019 Financial management 11 21 36 20 8 1 3 29 34 318
2019 Procurement 26 28 23 13 9 0 0 22 55 86
2019 Real property 24 38 18 15 3 0 1 19 63 85
2019 Materiel management 23 25 26 15 6 2 2 22 50 153
2019 Information management 13 18 37 15 12 2 3 29 33 165
2019 Information technology 17 33 30 12 4 3 1 17 52 240
2019 Internal audit 0 22 34 24 17 0 4 42 23 24
2019 Evaluation 16 31 33 16 2 1 0 19 48 86
2019 Data sciences 25 8 38 21 0 0 9 23 36 24
2019 Policy 7 29 42 13 6 2 0 19 37 92
2019 Project management 21 28 33 12 4 1 1 16 50 176
2019 Other services to the public 15 27 29 17 9 2 1 27 43 327
2019 None of the above 19 24 30 17 7 1 2 25 44 1381
2018 Client contact centre 20 36 33 6 3 0 2 9 57 157
2018 Health care practitioners 15 30 29 12 9 2 2 22 48 630
2018 Compliance, inspection and enforcement 25 26 26 10 9 3 0 20 53 174
2018 Communications or public affairs 17 30 28 15 6 0 4 21 49 66
2018 Access to information and privacy 2 15 34 31 10 0 9 44 19 36
2018 Security 26 29 27 10 4 2 3 14 58 1657
2018 Science and technology 24 27 30 6 7 3 4 14 54 31
2018 Library services 7 34 30 14 7 0 7 23 44 15
2018 Legal services 33 18 25 14 4 6 0 20 54 38
2018 Administration and operations 15 26 32 16 7 2 2 24 43 1243
2018 Human resources 28 27 27 8 7 2 1 15 57 374
2018 Financial management 10 25 39 16 7 1 1 24 36 283
2018 Procurement 26 19 40 8 6 0 1 14 45 91
2018 Real property 26 42 25 3 1 0 3 4 70 62
2018 Materiel management 24 22 34 11 7 0 1 19 46 117
2018 Information management 15 29 28 17 6 2 2 25 46 118
2018 Information technology 23 30 29 8 6 3 0 15 55 240
2018 Internal audit 17 21 28 17 17 0 0 34 38 23
2018 Evaluation 15 32 31 15 4 1 2 19 49 91
2018 Policy 13 31 28 20 5 2 0 26 46 79
2018 Project management 25 34 30 9 2 0 0 11 59 133
2018 Other services to the public 22 23 26 20 6 2 1 26 47 275
2018 None of the above 21 27 28 14 6 1 2 22 50 1154
2017 Client contact centre 16 28 31 15 4 3 3 20 47 151
2017 Health care practitioners 15 25 28 18 8 3 3 27 43 771
2017 Federal regulators 47 31 18 0 4 0 0 4 77 17
2017 Compliance, inspection and enforcement 27 27 27 12 5 0 1 18 55 159
2017 Communications or public affairs 18 18 34 14 10 0 6 25 39 69
2017 Access to information and privacy 14 25 27 21 5 0 9 28 42 43
2017 Security 25 28 27 10 4 3 4 15 56 2035
2017 Science and technology 20 27 21 10 15 5 3 26 51 43
2017 Library services 15 11 21 24 0 5 24 34 36 18
2017 Legal services 6 21 47 19 2 2 2 22 28 40
2017 Administration and operations 17 24 29 17 8 2 3 27 43 1408
2017 Human resources 24 29 24 11 7 3 1 19 56 390
2017 Financial management 12 25 33 18 8 0 2 27 39 313
2017 Procurement 25 25 20 23 5 0 2 29 51 91
2017 Real property 42 26 23 5 2 0 1 8 69 75
2017 Materiel management 17 28 27 17 7 0 4 25 47 138
2017 Information management 7 26 32 18 10 3 4 30 36 143
2017 Information technology 21 28 35 10 4 1 2 14 50 256
2017 Internal audit 10 24 13 35 10 5 5 49 36 21
2017 Evaluation 15 37 26 12 7 1 1 19 54 104
2017 Data sciences 24 29 29 18 0 0 0 18 53 17
2017 Policy 19 30 38 10 3 0 0 12 49 77
2017 Project management 21 34 30 8 6 0 1 14 56 148
2017 Other services to the public 13 27 27 18 10 1 4 29 42 293
2017 None of the above 20 24 27 15 8 1 4 24 47 1696
2014 Client contact centre 20 36 24 9 8 1 2 17 58 217
2014 Health care practitioners 23 30 27 11 5 2 3 17 55 880
2014 Federal regulators 27 35 21 15 0 0 2 15 63 25
2014 Compliance, inspection and enforcement 20 28 26 14 7 2 3 22 50 256
2014 Communications or public affairs 17 29 30 9 8 5 1 18 49 76
2014 Access to information and privacy 27 13 22 15 13 0 10 31 45 44
2014 Security 22 31 28 11 4 2 2 15 56 3208
2014 Science and technology 19 36 25 13 5 0 3 18 57 45
2014 Library services 21 14 39 13 0 0 14 15 40 15
2014 Legal services 27 26 28 8 8 0 3 17 54 48
2014 Administration and operations 19 27 30 14 7 1 2 22 47 1797
2014 Human resources 27 30 27 9 4 1 2 13 59 561
2014 Financial management 22 30 31 10 5 0 1 15 53 336
2014 Procurement 23 36 26 7 6 1 1 13 61 83
2014 Real property 30 35 24 5 3 1 2 8 67 95
2014 Materiel management 18 26 26 18 9 2 1 27 46 190
2014 Information management 14 20 35 15 8 2 6 25 38 170
2014 Information technology 14 29 36 13 4 2 2 18 45 292
2014 Internal audit 7 27 31 31 4 0 0 35 34 29
2014 Evaluation 21 37 17 16 6 1 2 23 60 136
2014 Other services to the public 23 21 30 16 6 0 3 23 46 437
2014 None of the above 20 26 29 14 6 2 2 21 49 1779

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 18 32 21 6 1 6 29 37 144
2019 Health care practitioners 8 17 37 24 11 2 2 36 26 693
2019 Federal regulators 8 22 36 28 5 0 0 33 31 14
2019 Compliance, inspection and enforcement 10 15 37 24 7 1 5 34 26 178
2019 Communications or public affairs 6 19 39 26 11 0 0 37 25 67
2019 Access to information and privacy 16 6 26 29 20 2 2 50 23 56
2019 Security 9 16 34 24 10 2 5 36 27 2048
2019 Science and technology 9 3 37 35 16 0 0 51 13 27
2019 Library services 0 24 19 39 18 0 0 57 24 17
2019 Legal services 15 25 21 16 24 0 0 40 39 38
2019 Administration and operations 7 17 36 25 13 1 1 40 24 1383
2019 Human resources 9 21 32 19 15 1 2 35 31 443
2019 Financial management 4 8 33 38 14 0 2 53 12 317
2019 Procurement 11 22 31 27 8 0 0 35 34 86
2019 Real property 6 27 40 20 6 0 0 26 34 83
2019 Materiel management 5 17 36 24 17 1 1 42 22 152
2019 Information management 5 10 34 28 22 0 1 51 15 165
2019 Information technology 6 17 31 32 11 1 1 45 23 238
2019 Internal audit 0 15 8 31 38 0 8 75 16 23
2019 Evaluation 14 27 42 13 5 0 0 18 40 86
2019 Data sciences 19 12 39 8 22 0 0 30 31 24
2019 Policy 8 15 29 26 20 1 1 46 24 93
2019 Project management 11 19 36 25 8 1 1 34 30 175
2019 Other services to the public 8 15 36 28 11 1 1 40 23 325
2019 None of the above 10 15 34 25 13 1 2 39 26 1388
2018 Client contact centre 12 23 33 22 7 0 3 30 36 157
2018 Health care practitioners 8 18 38 23 10 1 1 34 27 628
2018 Compliance, inspection and enforcement 11 17 37 20 10 1 5 32 29 176
2018 Communications or public affairs 5 24 37 25 8 0 0 34 29 66
2018 Access to information and privacy 22 6 38 17 9 0 9 28 30 35
2018 Security 10 14 34 25 9 1 7 37 26 1653
2018 Science and technology 5 22 35 20 19 0 0 39 27 31
2018 Library services 7 8 19 44 22 0 0 66 15 14
2018 Legal services 16 7 40 32 5 0 0 37 23 39
2018 Administration and operations 9 17 36 26 11 0 1 37 26 1234
2018 Human resources 14 20 38 17 10 0 1 27 34 374
2018 Financial management 4 14 35 32 13 0 0 46 19 285
2018 Procurement 14 18 37 25 6 0 0 31 32 92
2018 Real property 10 25 38 24 1 0 1 25 36 62
2018 Materiel management 6 16 36 29 11 0 1 40 23 117
2018 Information management 11 13 36 28 10 2 2 39 25 118
2018 Information technology 8 18 40 23 9 1 0 33 27 238
2018 Internal audit 4 4 33 33 25 0 0 58 8 23
2018 Evaluation 16 26 36 17 5 0 0 22 42 90
2018 Policy 8 17 29 27 18 1 0 46 25 79
2018 Project management 9 19 42 23 7 0 0 30 28 132
2018 Other services to the public 10 17 36 25 10 1 0 36 28 274
2018 None of the above 10 17 36 25 10 0 2 35 28 1148
2017 Client contact centre 9 17 35 30 7 2 1 38 26 151
2017 Health care practitioners 8 18 36 26 10 1 2 37 26 765
2017 Federal regulators 9 56 31 4 0 0 0 4 65 17
2017 Compliance, inspection and enforcement 14 13 40 17 12 0 3 30 28 160
2017 Communications or public affairs 8 18 35 29 7 1 2 37 27 70
2017 Access to information and privacy 24 15 27 14 11 2 5 28 43 44
2017 Security 9 16 33 23 9 2 9 35 28 2028
2017 Science and technology 9 18 17 33 17 3 3 53 29 42
2017 Library services 0 0 22 42 16 0 20 73 0 17
2017 Legal services 9 19 30 32 4 0 5 38 30 40
2017 Administration and operations 9 17 33 26 12 1 2 39 27 1400
2017 Human resources 12 23 38 16 10 1 1 27 35 390
2017 Financial management 6 12 35 27 19 0 1 46 19 312
2017 Procurement 16 15 27 30 11 0 1 42 31 91
2017 Real property 10 25 40 23 1 0 1 24 36 74
2017 Materiel management 8 11 30 33 14 0 4 49 20 134
2017 Information management 7 17 31 27 13 2 3 42 25 141
2017 Information technology 6 19 33 33 8 1 1 42 25 256
2017 Internal audit 0 10 19 44 18 5 5 69 11 21
2017 Evaluation 16 27 36 11 8 1 1 20 43 104
2017 Data sciences 11 24 42 18 6 0 0 24 35 17
2017 Policy 5 18 38 25 13 0 1 38 23 78
2017 Project management 14 21 37 20 6 0 2 26 36 148
2017 Other services to the public 8 21 31 24 11 1 5 38 30 295
2017 None of the above 10 16 32 25 10 1 5 38 28 1691
2014 Client contact centre 11 23 37 16 11 1 2 27 35 216
2014 Health care practitioners 11 21 36 21 7 1 2 29 33 876
2014 Federal regulators 8 21 23 38 0 5 5 42 32 24
2014 Compliance, inspection and enforcement 13 12 33 30 7 1 4 39 26 255
2014 Communications or public affairs 5 25 39 22 5 0 3 28 32 75
2014 Access to information and privacy 17 30 29 18 4 0 2 22 48 44
2014 Security 8 17 35 25 8 2 5 36 27 3194
2014 Science and technology 8 17 37 29 7 0 3 37 26 45
2014 Library services 27 14 14 19 19 0 6 41 44 15
2014 Legal services 16 16 34 22 6 0 5 30 34 48
2014 Administration and operations 9 21 36 23 9 1 1 33 30 1787
2014 Human resources 19 27 31 15 6 1 1 21 47 560
2014 Financial management 8 22 38 21 10 0 1 31 30 336
2014 Procurement 16 19 35 20 11 0 0 31 34 83
2014 Real property 9 28 37 17 8 0 1 26 37 96
2014 Materiel management 8 18 30 30 12 1 2 43 26 188
2014 Information management 12 16 30 29 8 1 5 39 29 170
2014 Information technology 10 12 40 28 7 1 1 36 23 292
2014 Internal audit 10 17 31 31 11 0 0 42 27 29
2014 Evaluation 14 18 38 23 6 0 1 29 33 136
2014 Other services to the public 13 16 33 27 8 0 3 37 29 434
2014 None of the above 10 17 35 25 10 1 2 36 28 1770

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 30 24 9 6 1 4 16 59 143
2019 Health care practitioners 25 28 27 11 7 1 1 18 54 700
2019 Federal regulators 20 21 54 0 5 0 0 5 41 14
2019 Compliance, inspection and enforcement 30 31 19 10 7 2 1 18 62 177
2019 Communications or public affairs 23 21 22 21 12 0 0 33 45 67
2019 Access to information and privacy 19 16 27 8 22 4 4 33 38 56
2019 Security 23 27 29 14 5 1 2 19 51 2051
2019 Science and technology 20 37 15 17 12 0 0 29 57 27
2019 Library services 19 30 23 22 0 0 6 23 52 17
2019 Legal services 36 23 14 16 11 0 0 27 59 39
2019 Administration and operations 18 24 26 18 11 1 1 30 44 1387
2019 Human resources 20 25 22 18 12 2 2 31 47 440
2019 Financial management 12 20 30 23 14 0 2 37 32 318
2019 Procurement 24 25 21 24 6 0 0 30 49 86
2019 Real property 23 36 24 8 7 1 1 16 60 85
2019 Materiel management 27 24 18 18 12 1 1 30 51 151
2019 Information management 16 25 24 18 12 1 4 31 44 165
2019 Information technology 19 23 32 15 7 3 1 23 44 240
2019 Internal audit 15 19 30 7 26 0 4 34 34 24
2019 Evaluation 29 36 23 6 6 0 0 12 66 85
2019 Data sciences 25 28 17 17 9 0 5 27 55 24
2019 Policy 19 15 23 21 20 1 1 43 34 93
2019 Project management 17 27 29 16 9 1 2 25 45 176
2019 Other services to the public 24 25 27 12 9 2 1 21 51 329
2019 None of the above 26 23 25 15 9 1 1 25 50 1389
2018 Client contact centre 23 31 33 8 2 0 3 10 56 155
2018 Health care practitioners 33 28 24 9 4 1 1 14 62 630
2018 Compliance, inspection and enforcement 30 22 27 6 12 1 1 19 53 177
2018 Communications or public affairs 28 23 32 7 8 1 0 16 51 66
2018 Access to information and privacy 28 12 34 17 3 0 6 21 42 35
2018 Security 29 27 26 11 4 1 3 16 58 1661
2018 Science and technology 18 32 12 21 14 0 3 36 51 32
2018 Library services 25 14 32 22 0 7 0 23 42 15
2018 Legal services 28 19 37 6 3 6 0 10 50 39
2018 Administration and operations 24 27 25 14 8 1 1 22 52 1239
2018 Human resources 25 30 22 13 10 0 1 23 55 376
2018 Financial management 15 25 26 21 12 1 0 34 40 282
2018 Procurement 30 33 17 11 9 0 0 20 62 92
2018 Real property 28 33 28 7 3 0 1 10 62 62
2018 Materiel management 34 26 18 11 10 0 1 21 61 117
2018 Information management 31 23 18 15 8 2 3 24 57 119
2018 Information technology 26 29 29 7 7 1 1 14 56 237
2018 Internal audit 12 25 30 13 21 0 0 34 37 23
2018 Evaluation 35 34 17 9 3 2 1 12 71 91
2018 Policy 23 18 19 24 12 3 0 38 42 79
2018 Project management 15 28 37 16 3 0 0 20 43 132
2018 Other services to the public 31 26 26 10 6 1 0 16 58 275
2018 None of the above 29 26 25 12 6 1 2 18 57 1157
2017 Client contact centre 20 28 23 19 7 2 1 27 49 151
2017 Health care practitioners 31 27 24 10 7 0 1 17 59 770
2017 Federal regulators 32 28 33 4 4 0 0 8 59 17
2017 Compliance, inspection and enforcement 30 21 28 12 7 0 2 19 52 160
2017 Communications or public affairs 22 29 24 10 9 3 3 20 54 70
2017 Access to information and privacy 25 20 24 12 5 0 15 19 53 43
2017 Security 22 26 28 14 5 1 4 20 50 2036
2017 Science and technology 16 28 18 14 20 0 5 36 46 43
2017 Library services 16 29 10 10 16 0 19 32 56 18
2017 Legal services 22 18 31 23 2 4 0 26 42 40
2017 Administration and operations 22 24 27 14 10 1 3 24 48 1406
2017 Human resources 23 30 26 12 7 1 1 19 54 388
2017 Financial management 15 22 27 22 13 0 1 36 37 315
2017 Procurement 23 21 24 19 8 0 5 28 46 90
2017 Real property 26 20 40 10 3 0 1 13 46 75
2017 Materiel management 21 27 27 15 7 0 3 23 50 137
2017 Information management 24 22 27 13 9 2 3 23 48 142
2017 Information technology 19 30 30 12 5 1 3 18 51 257
2017 Internal audit 10 23 30 18 14 5 0 33 35 21
2017 Evaluation 39 22 24 6 8 1 0 15 61 104
2017 Data sciences 29 24 30 18 0 0 0 18 52 17
2017 Policy 14 25 29 18 10 1 2 29 40 78
2017 Project management 21 24 32 15 4 0 2 20 47 150
2017 Other services to the public 22 26 28 11 8 0 4 20 50 294
2017 None of the above 26 23 27 13 7 1 3 21 51 1696
2014 Client contact centre 28 29 26 8 8 1 2 16 58 219
2014 Health care practitioners 40 30 19 6 4 1 1 10 71 877
2014 Federal regulators 12 26 47 15 0 0 0 15 38 26
2014 Compliance, inspection and enforcement 29 24 23 14 7 0 3 21 55 258
2014 Communications or public affairs 25 41 11 14 3 5 1 18 70 76
2014 Access to information and privacy 28 29 18 16 4 0 4 21 60 44
2014 Security 19 28 30 14 5 2 3 19 49 3202
2014 Science and technology 11 31 39 7 7 2 3 15 45 45
2014 Library services 34 27 20 0 13 0 6 14 65 15
2014 Legal services 25 32 28 5 5 0 5 10 61 48
2014 Administration and operations 24 30 25 12 6 1 1 18 56 1799
2014 Human resources 24 33 23 13 4 0 2 17 59 561
2014 Financial management 27 24 32 9 6 1 2 15 53 336
2014 Procurement 27 31 25 9 4 0 3 14 60 83
2014 Real property 27 33 30 9 2 0 0 10 60 96
2014 Materiel management 28 27 24 11 9 1 1 20 55 189
2014 Information management 31 27 21 11 7 1 3 18 60 169
2014 Information technology 21 25 34 13 3 1 3 17 48 293
2014 Internal audit 20 21 33 10 11 0 4 22 43 29
2014 Evaluation 36 31 20 8 5 0 1 13 67 136
2014 Other services to the public 28 25 25 13 6 0 2 20 54 435
2014 None of the above 25 26 27 13 6 1 1 19 53 1779

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 27 16 17 6 1 4 25 58 143
2019 Health care practitioners 15 23 29 19 11 2 2 31 39 698
2019 Federal regulators 32 16 21 27 5 0 0 32 47 14
2019 Compliance, inspection and enforcement 21 19 32 13 10 2 4 24 42 177
2019 Communications or public affairs 9 23 30 15 18 3 2 35 33 67
2019 Access to information and privacy 15 19 19 14 20 8 6 40 39 55
2019 Security 23 22 26 17 8 2 3 26 46 2041
2019 Science and technology 17 18 20 19 25 0 0 45 35 27
2019 Library services 23 20 28 18 0 0 12 20 48 17
2019 Legal services 18 22 23 11 21 2 2 34 42 39
2019 Administration and operations 17 25 30 17 8 2 1 26 43 1388
2019 Human resources 24 29 24 11 9 2 0 21 55 442
2019 Financial management 14 23 29 19 11 2 2 31 39 318
2019 Procurement 15 19 26 30 9 0 1 40 34 86
2019 Real property 13 33 24 18 11 1 1 29 46 85
2019 Materiel management 10 20 23 22 20 1 4 45 31 153
2019 Information management 19 23 23 20 13 1 2 33 43 166
2019 Information technology 6 21 31 28 9 3 2 38 29 237
2019 Internal audit 0 7 48 19 22 4 0 42 8 24
2019 Evaluation 22 30 33 12 2 0 1 14 53 86
2019 Data sciences 13 12 25 32 8 4 5 44 28 24
2019 Policy 13 21 40 6 14 5 1 22 36 93
2019 Project management 16 26 26 15 13 2 3 28 44 176
2019 Other services to the public 15 19 27 23 12 2 1 37 35 327
2019 None of the above 18 22 26 19 12 2 2 32 41 1384
2018 Client contact centre 16 40 20 17 5 0 2 23 57 156
2018 Health care practitioners 18 23 27 20 9 2 2 30 42 632
2018 Compliance, inspection and enforcement 21 23 25 19 8 2 2 29 46 177
2018 Communications or public affairs 9 27 27 24 11 3 0 36 36 65
2018 Access to information and privacy 27 18 35 8 6 3 3 15 48 36
2018 Security 20 23 24 21 7 1 4 29 46 1650
2018 Science and technology 10 22 21 19 17 4 7 41 36 32
2018 Library services 11 14 26 21 21 7 0 46 27 15
2018 Legal services 25 24 33 16 2 0 0 18 49 39
2018 Administration and operations 18 28 28 15 8 2 1 23 48 1243
2018 Human resources 24 31 22 12 7 2 3 19 58 375
2018 Financial management 16 24 30 19 10 0 1 29 40 284
2018 Procurement 20 24 26 18 9 1 0 28 45 92
2018 Real property 22 23 28 16 9 2 1 25 46 62
2018 Materiel management 8 25 28 25 12 1 1 37 34 117
2018 Information management 18 22 32 17 9 2 1 27 41 119
2018 Information technology 10 17 35 22 12 2 1 35 28 238
2018 Internal audit 13 21 29 13 25 0 0 37 34 23
2018 Evaluation 21 37 26 9 5 0 1 15 59 91
2018 Policy 21 22 30 17 8 1 1 26 44 79
2018 Project management 18 26 32 12 7 1 4 20 46 132
2018 Other services to the public 16 22 28 24 8 1 1 32 39 274
2018 None of the above 17 22 27 20 10 2 2 31 41 1147
2017 Client contact centre 15 21 24 19 12 3 5 33 40 152
2017 Health care practitioners 15 21 26 22 12 2 3 36 37 772
2017 Federal regulators 17 28 35 0 15 0 4 16 47 16
2017 Compliance, inspection and enforcement 19 25 26 18 9 0 2 28 46 159
2017 Communications or public affairs 8 22 21 26 13 3 7 43 34 70
2017 Access to information and privacy 33 31 13 7 9 2 5 17 68 44
2017 Security 17 19 27 20 8 3 6 31 39 2036
2017 Science and technology 18 20 9 20 25 0 8 49 41 42
2017 Library services 6 10 33 26 5 5 16 38 20 18
2017 Legal services 13 18 27 21 20 2 0 41 31 40
2017 Administration and operations 16 26 27 17 8 2 3 27 44 1404
2017 Human resources 18 33 26 13 7 2 1 20 53 388
2017 Financial management 18 22 27 17 11 1 3 30 42 314
2017 Procurement 9 29 22 21 14 0 6 36 41 91
2017 Real property 18 18 36 21 4 0 3 26 37 75
2017 Materiel management 8 19 22 32 16 1 3 49 28 136
2017 Information management 17 19 28 24 7 4 1 32 38 142
2017 Information technology 4 18 30 28 13 2 5 44 24 257
2017 Internal audit 5 10 48 23 10 5 0 34 15 21
2017 Evaluation 28 24 29 9 10 0 1 19 52 104
2017 Data sciences 6 18 29 29 17 0 0 47 24 17
2017 Policy 10 27 32 23 4 1 3 28 39 77
2017 Project management 14 27 31 16 7 1 2 24 43 149
2017 Other services to the public 12 19 31 19 13 2 5 34 33 293
2017 None of the above 15 20 26 21 11 2 6 34 38 1699
2014 Client contact centre 19 26 26 15 11 1 2 27 46 219
2014 Health care practitioners 14 22 29 19 12 1 3 32 38 877
2014 Federal regulators 23 23 18 21 8 5 2 31 50 25
2014 Compliance, inspection and enforcement 13 20 26 24 12 2 3 38 35 257
2014 Communications or public affairs 2 24 29 30 8 2 5 41 28 76
2014 Access to information and privacy 32 22 23 11 4 6 3 16 59 44
2014 Security 12 20 30 23 9 2 4 35 34 3204
2014 Science and technology 6 15 28 22 18 3 7 45 24 45
2014 Library services 28 14 19 19 13 0 7 34 45 15
2014 Legal services 14 26 25 21 7 0 8 30 43 48
2014 Administration and operations 15 23 28 21 9 1 2 31 40 1799
2014 Human resources 16 24 26 21 10 1 2 32 41 561
2014 Financial management 18 27 28 17 8 1 1 25 46 336
2014 Procurement 18 16 27 21 13 0 5 36 36 83
2014 Real property 13 17 28 29 9 1 3 39 32 96
2014 Materiel management 15 22 20 21 18 1 3 40 38 190
2014 Information management 21 19 26 17 9 1 5 29 43 170
2014 Information technology 6 12 30 35 13 1 3 50 19 292
2014 Internal audit 10 17 40 18 11 0 4 30 29 29
2014 Evaluation 22 25 31 16 4 0 3 21 47 136
2014 Other services to the public 11 20 29 21 14 1 4 37 33 437
2014 None of the above 15 20 27 23 10 1 3 35 37 1776

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 30 34 7 5 2 1 13 52 143
2019 Health care practitioners 18 31 28 12 6 3 1 19 52 699
2019 Federal regulators 15 35 5 22 22 0 0 44 50 14
2019 Compliance, inspection and enforcement 24 29 30 8 6 1 3 14 55 178
2019 Communications or public affairs 9 16 32 25 13 0 6 40 26 66
2019 Access to information and privacy 7 14 21 27 28 0 3 57 22 55
2019 Security 23 25 29 13 5 2 3 19 50 2052
2019 Science and technology 24 19 14 26 13 0 4 41 45 27
2019 Library services 23 12 35 29 0 0 0 29 36 17
2019 Legal services 26 34 14 7 17 2 0 25 62 39
2019 Administration and operations 14 23 33 16 9 2 1 26 39 1384
2019 Human resources 15 28 27 17 9 2 1 27 45 442
2019 Financial management 10 19 33 22 13 1 2 36 30 320
2019 Procurement 16 28 27 24 5 0 0 29 44 86
2019 Real property 29 30 20 14 6 0 1 21 59 84
2019 Materiel management 14 22 32 15 12 3 1 28 38 152
2019 Information management 11 21 33 21 10 2 1 33 33 165
2019 Information technology 15 24 37 15 6 2 1 22 40 240
2019 Internal audit 0 15 41 19 18 4 4 40 16 24
2019 Evaluation 16 35 37 7 4 0 0 11 51 86
2019 Data sciences 8 14 43 12 23 0 0 35 22 23
2019 Policy 9 17 38 19 11 5 0 32 28 92
2019 Project management 15 28 35 12 8 1 1 20 44 174
2019 Other services to the public 17 27 29 14 10 2 1 25 45 329
2019 None of the above 18 24 31 15 9 2 2 25 44 1387
2018 Client contact centre 20 30 34 9 5 1 2 14 52 157
2018 Health care practitioners 20 33 28 10 5 2 1 16 55 628
2018 Compliance, inspection and enforcement 27 22 31 9 9 0 1 19 50 177
2018 Communications or public affairs 19 21 38 14 4 0 3 19 42 66
2018 Access to information and privacy 10 15 36 15 21 0 3 37 26 36
2018 Security 25 30 24 12 4 2 4 17 58 1661
2018 Science and technology 19 26 25 6 13 4 7 21 51 32
2018 Library services 7 22 58 7 0 0 7 8 31 15
2018 Legal services 26 16 30 14 1 7 6 18 48 38
2018 Administration and operations 17 26 33 14 7 2 1 22 44 1247
2018 Human resources 20 29 31 10 8 1 1 19 50 377
2018 Financial management 11 21 37 21 9 1 1 30 33 282
2018 Procurement 19 18 30 21 11 1 0 33 37 92
2018 Real property 34 29 26 8 2 0 1 10 63 62
2018 Materiel management 18 27 31 11 9 2 2 21 47 117
2018 Information management 17 25 31 16 8 2 1 25 43 119
2018 Information technology 20 31 32 7 6 3 0 14 53 239
2018 Internal audit 13 29 29 16 10 4 0 27 43 23
2018 Evaluation 18 35 31 9 7 0 1 15 54 91
2018 Policy 20 23 30 19 7 1 0 26 44 79
2018 Project management 16 29 33 16 5 0 0 22 45 131
2018 Other services to the public 19 27 30 14 7 2 2 22 47 275
2018 None of the above 21 25 28 14 7 3 2 22 48 1156
2017 Client contact centre 8 28 35 14 8 3 3 24 39 152
2017 Health care practitioners 21 26 31 12 6 3 2 18 49 773
2017 Federal regulators 37 30 34 0 0 0 0 0 66 17
2017 Compliance, inspection and enforcement 29 26 31 6 4 2 1 11 57 160
2017 Communications or public affairs 10 17 34 27 6 0 6 36 28 70
2017 Access to information and privacy 15 20 19 18 16 2 10 39 40 44
2017 Security 22 26 26 13 4 3 6 18 53 2034
2017 Science and technology 16 23 26 7 18 5 5 28 43 42
2017 Library services 10 25 30 10 5 0 19 18 44 18
2017 Legal services 14 23 33 18 6 2 5 26 39 40
2017 Administration and operations 17 25 32 14 8 2 3 22 43 1406
2017 Human resources 17 31 30 13 7 3 0 20 49 387
2017 Financial management 9 23 38 16 12 1 1 29 32 314
2017 Procurement 21 27 29 13 5 1 2 19 50 91
2017 Real property 26 30 34 5 2 2 1 8 57 75
2017 Materiel management 16 18 32 21 10 1 2 32 35 134
2017 Information management 9 26 37 13 6 5 4 21 38 143
2017 Information technology 17 33 31 12 2 3 2 15 53 257
2017 Internal audit 0 19 32 30 10 5 5 43 21 21
2017 Evaluation 24 26 33 5 11 1 1 16 51 104
2017 Data sciences 17 41 18 18 6 0 0 24 59 17
2017 Policy 5 27 40 17 9 1 0 27 33 78
2017 Project management 17 31 38 8 3 1 2 11 50 148
2017 Other services to the public 17 22 31 13 8 3 6 23 43 292
2017 None of the above 19 22 29 14 8 2 5 23 45 1694
2014 Client contact centre 19 26 36 9 7 1 1 17 46 220
2014 Health care practitioners 27 31 27 8 4 2 2 12 60 874
2014 Federal regulators 16 22 39 15 0 5 2 17 41 25
2014 Compliance, inspection and enforcement 22 28 26 13 4 3 3 18 54 257
2014 Communications or public affairs 7 24 47 15 4 1 1 20 32 76
2014 Access to information and privacy 12 32 21 14 7 4 10 25 51 42
2014 Security 18 29 28 13 5 3 4 19 50 3203
2014 Science and technology 15 24 40 17 0 2 3 17 41 45
2014 Library services 34 21 19 13 13 0 0 26 55 15
2014 Legal services 24 20 34 8 3 2 9 13 49 48
2014 Administration and operations 18 26 32 13 7 2 2 21 46 1798
2014 Human resources 20 31 31 10 5 2 2 16 52 561
2014 Financial management 16 29 35 13 5 1 1 18 46 336
2014 Procurement 24 24 32 14 2 1 3 17 50 83
2014 Real property 30 26 30 11 1 0 1 12 57 95
2014 Materiel management 15 23 32 14 10 4 2 26 41 187
2014 Information management 14 26 30 16 8 2 4 26 43 169
2014 Information technology 13 22 41 15 6 1 3 21 36 292
2014 Internal audit 10 16 38 21 10 0 4 33 28 29
2014 Evaluation 21 30 30 10 5 1 2 16 53 136
2014 Other services to the public 19 25 30 13 7 1 4 21 47 435
2014 None of the above 20 24 31 13 7 2 3 20 47 1771

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 15 39 23 10 1 1 34 27 144
2019 Health care practitioners 11 19 36 24 9 0 1 33 30 697
2019 Federal regulators 31 5 15 32 5 11 0 43 40 14
2019 Compliance, inspection and enforcement 9 16 37 21 11 1 5 35 27 178
2019 Communications or public affairs 12 16 29 24 15 0 4 41 29 67
2019 Access to information and privacy 5 15 34 16 24 4 2 43 21 56
2019 Security 13 20 32 25 7 1 2 33 34 2055
2019 Science and technology 11 12 21 23 25 4 4 52 25 26
2019 Library services 19 19 37 7 19 0 0 25 38 16
2019 Legal services 15 16 39 13 17 0 0 30 32 39
2019 Administration and operations 5 14 34 30 15 1 1 46 20 1388
2019 Human resources 7 16 27 29 19 1 1 49 24 444
2019 Financial management 7 18 33 25 14 1 2 41 26 319
2019 Procurement 16 18 27 31 8 0 0 39 34 86
2019 Real property 8 23 32 24 11 0 1 36 32 85
2019 Materiel management 11 11 35 25 15 1 3 41 23 152
2019 Information management 4 12 31 30 20 1 2 52 17 165
2019 Information technology 4 18 40 24 12 1 1 36 23 239
2019 Internal audit 4 30 26 8 29 0 4 38 35 24
2019 Evaluation 3 9 42 30 12 2 1 43 13 86
2019 Data sciences 4 20 21 29 26 0 0 55 24 24
2019 Policy 5 13 25 36 17 2 1 55 19 92
2019 Project management 6 16 32 34 11 1 1 46 22 174
2019 Other services to the public 9 14 32 30 13 1 1 43 24 327
2019 None of the above 9 14 31 28 15 1 1 44 24 1388
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 19 7 3 3 0 7 86 6 144
2019 Health care practitioners 76 12 4 2 2 0 3 91 5 694
2019 Federal regulators 67 28 0 5 0 0 0 95 5 14
2019 Compliance, inspection and enforcement 75 13 7 0 0 0 5 92 0 175
2019 Communications or public affairs 81 12 1 0 1 0 4 97 1 66
2019 Access to information and privacy 71 11 3 2 3 0 10 91 5 55
2019 Security 67 14 8 2 3 0 5 86 6 2051
2019 Science and technology 57 21 4 7 7 0 4 82 15 27
2019 Library services 88 6 0 0 0 0 6 100 0 17
2019 Legal services 78 8 6 2 0 0 6 92 2 39
2019 Administration and operations 76 11 5 2 1 0 3 91 3 1387
2019 Human resources 75 15 4 5 1 0 1 90 5 442
2019 Financial management 71 17 3 3 1 0 5 93 4 316
2019 Procurement 71 16 7 1 0 0 4 91 1 85
2019 Real property 62 27 6 1 1 0 3 92 2 85
2019 Materiel management 73 13 5 0 4 1 4 90 5 153
2019 Information management 71 12 9 2 3 1 3 85 5 166
2019 Information technology 69 17 6 4 2 0 3 88 6 240
2019 Internal audit 74 15 0 7 0 0 4 93 7 24
2019 Evaluation 78 13 2 5 1 0 1 92 6 85
2019 Data sciences 71 13 4 5 8 0 0 84 12 24
2019 Policy 68 18 7 1 5 0 1 87 6 92
2019 Project management 66 16 5 5 5 1 2 85 10 175
2019 Other services to the public 77 12 6 1 1 1 2 92 2 329
2019 None of the above 72 12 8 1 2 0 4 88 4 1392
2017 Client contact centre 67 22 4 3 3 0 3 91 5 151
2017 Health care practitioners 78 12 3 2 1 0 2 93 4 772
2017 Federal regulators 54 32 14 0 0 0 0 86 0 17
2017 Compliance, inspection and enforcement 71 13 7 2 3 1 4 88 5 160
2017 Communications or public affairs 80 10 4 3 3 0 0 90 5 71
2017 Access to information and privacy 57 22 7 7 4 0 3 82 11 44
2017 Security 63 16 8 2 3 1 7 85 5 2040
2017 Science and technology 65 20 4 5 2 0 4 88 7 43
2017 Library services 74 0 15 6 0 0 6 78 6 18
2017 Legal services 56 34 7 3 0 0 0 90 3 40
2017 Administration and operations 74 14 4 2 2 1 3 91 4 1408
2017 Human resources 72 17 4 4 3 0 0 89 7 390
2017 Financial management 65 20 3 4 2 1 6 91 6 314
2017 Procurement 78 13 2 2 1 1 3 95 3 92
2017 Real property 78 12 5 1 0 0 3 93 1 75
2017 Materiel management 77 10 9 0 1 0 3 90 1 139
2017 Information management 69 14 3 7 3 1 4 87 10 142
2017 Information technology 64 19 7 4 3 1 2 86 8 258
2017 Internal audit 68 18 5 9 0 0 0 87 9 21
2017 Evaluation 73 16 4 3 2 0 2 91 5 104
2017 Data sciences 88 12 0 0 0 0 0 100 0 17
2017 Policy 78 15 2 2 2 0 0 93 5 78
2017 Project management 69 16 9 3 2 1 1 86 5 151
2017 Other services to the public 77 12 5 1 3 0 3 91 4 300
2017 None of the above 73 12 6 1 2 0 5 90 3 1704
2014 Client contact centre 65 20 5 4 3 0 3 87 7 220
2014 Health care practitioners 74 14 4 2 2 0 3 91 5 878
2014 Federal regulators 63 7 15 0 5 5 5 78 5 26
2014 Compliance, inspection and enforcement 76 12 2 4 2 1 3 92 6 258
2014 Communications or public affairs 75 15 5 4 1 0 0 89 5 77
2014 Access to information and privacy 66 14 6 7 3 0 4 84 10 44
2014 Security 62 18 8 2 3 1 6 87 5 3210
2014 Science and technology 59 14 12 2 8 2 3 77 10 45
2014 Library services 71 15 14 0 0 0 0 86 0 15
2014 Legal services 86 10 0 3 0 0 2 97 3 48
2014 Administration and operations 76 12 4 2 2 0 3 92 4 1804
2014 Human resources 74 15 4 3 2 0 3 92 4 563
2014 Financial management 67 19 4 2 2 0 6 91 4 337
2014 Procurement 77 9 4 3 0 1 5 92 3 83
2014 Real property 76 18 2 1 1 0 2 96 2 96
2014 Materiel management 77 11 6 1 1 1 4 92 2 190
2014 Information management 68 15 5 4 3 0 5 87 8 170
2014 Information technology 63 16 9 6 3 1 3 82 9 293
2014 Internal audit 63 20 3 10 3 0 0 83 13 29
2014 Evaluation 77 13 1 1 3 0 4 95 4 136
2014 Other services to the public 73 12 6 2 1 0 5 90 4 437
2014 None of the above 71 14 5 2 3 0 5 90 5 1780

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 32 11 18 17 1 4 52 37 144
2019 Health care practitioners 17 29 23 16 13 1 1 47 30 699
2019 Federal regulators 11 48 16 20 5 0 0 59 25 14
2019 Compliance, inspection and enforcement 16 29 20 15 15 4 1 47 32 176
2019 Communications or public affairs 37 34 11 13 0 1 3 75 14 66
2019 Access to information and privacy 22 35 23 9 6 2 3 60 16 55
2019 Security 10 22 22 20 24 2 1 33 45 2050
2019 Science and technology 21 30 24 14 11 0 0 51 25 27
2019 Library services 18 29 12 18 17 6 0 50 37 17
2019 Legal services 27 21 8 27 12 2 2 50 41 39
2019 Administration and operations 23 36 16 12 9 3 1 61 22 1390
2019 Human resources 31 29 14 12 6 5 3 66 19 443
2019 Financial management 33 33 14 10 4 2 3 71 15 318
2019 Procurement 12 43 21 15 5 3 1 57 21 85
2019 Real property 23 29 13 15 16 2 1 54 32 84
2019 Materiel management 17 36 19 9 18 1 0 54 27 151
2019 Information management 31 29 21 7 5 3 5 65 13 166
2019 Information technology 35 35 13 6 4 5 4 76 10 240
2019 Internal audit 33 19 11 15 11 4 8 58 29 24
2019 Evaluation 16 29 24 15 13 2 0 47 28 86
2019 Data sciences 18 28 4 22 8 12 9 58 37 24
2019 Policy 17 33 13 11 13 4 9 58 28 93
2019 Project management 24 35 16 13 8 2 1 62 22 174
2019 Other services to the public 20 30 22 14 11 3 2 52 25 328
2019 None of the above 18 29 18 15 17 2 1 48 33 1388
2018 Client contact centre 8 40 22 14 13 2 1 49 28 156
2018 Health care practitioners 14 32 19 17 15 2 1 47 33 627
2018 Compliance, inspection and enforcement 6 30 18 15 26 4 0 38 43 176
2018 Communications or public affairs 29 27 13 15 10 3 3 59 27 65
2018 Access to information and privacy 17 28 29 2 17 5 2 48 21 37
2018 Security 6 21 20 21 29 1 1 28 52 1663
2018 Science and technology 17 25 26 15 15 3 0 43 30 32
2018 Library services 21 27 20 14 11 0 7 51 27 15
2018 Legal services 9 37 28 20 3 2 1 48 24 39
2018 Administration and operations 17 36 17 14 13 3 1 55 28 1245
2018 Human resources 28 37 13 10 6 5 2 70 16 377
2018 Financial management 22 34 20 11 5 5 2 61 18 283
2018 Procurement 11 35 21 16 14 2 1 47 31 93
2018 Real property 7 29 17 18 29 0 0 36 47 62
2018 Materiel management 12 35 25 12 14 2 0 49 26 116
2018 Information management 13 46 21 9 5 4 2 63 15 120
2018 Information technology 23 40 14 9 7 6 0 68 17 239
2018 Internal audit 20 20 12 32 8 7 0 44 44 24
2018 Evaluation 13 27 18 19 20 0 2 41 41 90
2018 Policy 17 27 14 23 13 2 5 47 38 79
2018 Project management 20 34 18 10 11 3 3 58 23 133
2018 Other services to the public 14 33 17 15 17 2 2 49 34 279
2018 None of the above 13 29 19 18 17 2 1 44 37 1150
2017 Client contact centre 13 29 31 13 11 1 1 44 24 151
2017 Health care practitioners 18 30 15 18 14 2 1 50 34 773
2017 Federal regulators 9 11 4 22 53 0 0 20 75 17
2017 Compliance, inspection and enforcement 12 25 21 17 21 0 4 39 40 160
2017 Communications or public affairs 41 22 11 10 5 7 4 71 17 71
2017 Access to information and privacy 21 13 16 20 18 7 4 39 43 44
2017 Security 8 22 21 20 27 2 1 31 48 2038
2017 Science and technology 18 30 19 16 16 0 0 48 32 43
2017 Library services 21 19 16 15 19 5 6 45 37 18
2017 Legal services 10 45 12 24 6 4 0 57 31 40
2017 Administration and operations 20 35 16 13 11 3 2 58 25 1412
2017 Human resources 22 39 17 10 5 4 4 65 16 390
2017 Financial management 24 30 15 15 7 4 4 60 24 314
2017 Procurement 27 27 21 11 9 3 2 57 21 92
2017 Real property 15 45 21 5 12 0 2 61 18 75
2017 Materiel management 23 36 22 6 13 0 1 59 19 140
2017 Information management 17 37 15 16 7 2 4 59 25 142
2017 Information technology 25 41 13 8 6 3 4 71 15 258
2017 Internal audit 10 37 9 30 0 9 5 54 35 21
2017 Evaluation 20 36 23 13 8 1 0 56 21 104
2017 Data sciences 29 23 6 12 24 0 6 56 38 17
2017 Policy 26 35 14 14 4 5 2 66 19 78
2017 Project management 18 35 15 12 14 2 2 56 28 151
2017 Other services to the public 18 33 18 12 15 3 1 52 28 300
2017 None of the above 15 27 18 17 19 2 1 44 37 1704
2014 Client contact centre 19 32 24 11 12 0 2 51 24 220
2014 Health care practitioners 17 31 14 19 15 2 1 50 36 880
2014 Federal regulators 0 32 22 16 29 0 0 32 46 26
2014 Compliance, inspection and enforcement 19 26 18 17 15 4 1 47 34 258
2014 Communications or public affairs 32 39 11 8 6 3 0 74 15 77
2014 Access to information and privacy 18 29 17 18 14 0 5 49 33 44
2014 Security 12 30 22 18 15 2 1 44 34 3211
2014 Science and technology 18 32 17 15 7 6 4 56 25 45
2014 Library services 27 32 14 6 21 0 0 58 28 15
2014 Legal services 26 24 21 21 8 0 0 50 29 48
2014 Administration and operations 23 36 15 11 10 2 2 62 22 1805
2014 Human resources 31 33 14 11 7 2 2 67 19 563
2014 Financial management 25 33 15 10 11 3 3 62 22 337
2014 Procurement 26 34 16 11 5 3 4 65 18 83
2014 Real property 19 49 14 5 10 1 2 70 15 96
2014 Materiel management 28 31 12 8 17 2 2 61 26 190
2014 Information management 33 30 17 9 5 2 4 67 15 170
2014 Information technology 36 36 11 5 6 4 3 76 12 293
2014 Internal audit 31 27 7 14 10 0 10 65 27 29
2014 Evaluation 28 31 17 12 9 1 2 60 22 136
2014 Other services to the public 19 31 16 17 13 2 2 52 31 437
2014 None of the above 18 33 16 17 12 2 1 53 30 1783

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 33 16 12 12 0 0 61 23 143
2019 Health care practitioners 27 33 14 17 9 0 0 59 26 698
2019 Federal regulators 27 39 21 9 5 0 0 66 14 14
2019 Compliance, inspection and enforcement 32 24 17 14 12 0 0 56 27 176
2019 Communications or public affairs 60 29 8 3 1 0 0 88 4 65
2019 Access to information and privacy 36 38 9 11 3 2 2 76 15 54
2019 Security 16 28 16 18 22 1 0 44 40 2048
2019 Science and technology 30 56 7 4 3 0 0 86 7 27
2019 Library services 24 27 12 13 18 6 0 54 33 17
2019 Legal services 34 25 8 15 19 0 0 58 34 39
2019 Administration and operations 39 32 9 12 7 1 0 72 19 1386
2019 Human resources 47 30 9 8 3 2 0 79 12 442
2019 Financial management 51 31 7 7 3 0 0 83 10 317
2019 Procurement 39 22 17 9 10 2 0 62 20 84
2019 Real property 34 34 14 11 7 0 0 68 18 85
2019 Materiel management 28 33 10 17 12 1 0 61 29 153
2019 Information management 46 30 13 7 4 0 1 76 11 165
2019 Information technology 52 32 9 5 1 0 0 85 7 239
2019 Internal audit 48 18 11 4 14 0 4 69 19 24
2019 Evaluation 26 43 13 13 6 0 0 69 18 86
2019 Data sciences 41 20 12 17 9 0 0 62 26 24
2019 Policy 29 36 15 10 8 1 0 66 19 92
2019 Project management 40 33 7 13 6 1 0 73 20 175
2019 Other services to the public 35 28 13 14 9 1 0 63 23 330
2019 None of the above 30 29 13 13 14 0 0 60 27 1390
2018 Client contact centre 26 39 15 8 10 0 0 66 19 156
2018 Health care practitioners 29 33 11 15 12 1 0 62 27 628
2018 Compliance, inspection and enforcement 18 33 13 10 25 1 0 51 36 174
2018 Communications or public affairs 48 25 8 11 8 0 0 73 19 66
2018 Access to information and privacy 32 25 21 7 15 0 0 57 22 37
2018 Security 13 25 17 19 25 0 1 38 44 1657
2018 Science and technology 32 33 12 10 13 0 0 64 23 32
2018 Library services 27 31 7 22 7 0 7 62 31 15
2018 Legal services 19 32 23 17 9 0 0 52 26 39
2018 Administration and operations 34 32 12 11 11 0 0 66 22 1242
2018 Human resources 45 29 9 10 5 1 0 75 15 377
2018 Financial management 44 34 7 11 4 0 0 78 15 286
2018 Procurement 24 37 13 17 9 1 0 61 26 93
2018 Real property 23 36 16 12 12 0 0 59 25 62
2018 Materiel management 31 26 15 11 17 1 0 57 27 116
2018 Information management 32 39 13 10 4 2 0 72 15 119
2018 Information technology 41 35 11 9 4 0 0 77 12 238
2018 Internal audit 28 20 24 24 4 0 0 48 28 24
2018 Evaluation 26 36 14 14 10 0 0 62 24 91
2018 Policy 28 31 10 21 11 0 0 58 32 79
2018 Project management 37 32 10 12 7 0 2 71 19 133
2018 Other services to the public 26 36 10 16 11 1 0 62 27 276
2018 None of the above 23 32 11 18 15 1 0 56 33 1148
2017 Client contact centre 23 46 8 14 8 1 0 69 23 150
2017 Health care practitioners 30 33 10 14 12 1 0 63 27 773
2017 Federal regulators 17 38 0 4 42 0 0 55 45 17
2017 Compliance, inspection and enforcement 21 27 13 15 23 0 0 48 38 160
2017 Communications or public affairs 50 30 9 7 4 0 0 80 11 71
2017 Access to information and privacy 32 24 21 11 11 0 0 56 22 44
2017 Security 13 23 18 20 24 1 1 37 45 2038
2017 Science and technology 28 42 0 22 7 0 0 71 29 43
2017 Library services 26 29 6 5 24 5 6 61 32 18
2017 Legal services 28 43 11 4 14 0 0 71 18 40
2017 Administration and operations 34 35 11 11 9 1 0 69 20 1412
2017 Human resources 39 35 9 11 4 1 0 75 16 390
2017 Financial management 43 30 11 10 6 0 0 73 16 314
2017 Procurement 37 35 11 7 10 0 0 72 17 92
2017 Real property 31 43 13 4 9 0 0 74 13 75
2017 Materiel management 40 30 12 6 12 1 0 70 18 140
2017 Information management 36 34 13 6 9 1 1 71 16 142
2017 Information technology 47 33 7 9 4 1 0 80 13 258
2017 Internal audit 36 43 5 16 0 0 0 79 16 21
2017 Evaluation 30 46 8 10 6 0 0 75 16 104
2017 Data sciences 29 29 24 12 6 0 0 58 18 17
2017 Policy 36 37 5 12 10 0 0 73 22 78
2017 Project management 27 38 12 13 9 1 1 65 22 151
2017 Other services to the public 32 29 8 14 16 1 1 61 30 299
2017 None of the above 24 29 15 14 17 1 1 53 31 1705
2014 Client contact centre 26 33 17 15 8 0 0 60 23 220
2014 Health care practitioners 26 33 11 19 11 0 0 59 30 878
2014 Federal regulators 7 25 26 12 29 0 0 32 41 26
2014 Compliance, inspection and enforcement 29 32 10 14 15 0 0 62 28 258
2014 Communications or public affairs 44 29 8 11 7 1 0 74 18 77
2014 Access to information and privacy 32 24 14 19 11 0 0 55 30 44
2014 Security 18 32 16 18 16 1 0 50 34 3208
2014 Science and technology 31 32 16 16 5 0 0 63 21 45
2014 Library services 39 20 7 0 27 7 0 63 29 15
2014 Legal services 32 20 16 20 13 0 0 52 32 48
2014 Administration and operations 35 33 10 12 9 0 0 69 21 1803
2014 Human resources 41 32 9 9 8 0 1 74 17 563
2014 Financial management 39 32 11 8 9 1 0 72 17 337
2014 Procurement 37 31 13 13 4 0 1 69 17 83
2014 Real property 44 33 10 6 6 0 0 77 12 96
2014 Materiel management 39 28 8 9 14 1 0 68 24 190
2014 Information management 40 34 8 12 3 2 1 76 16 170
2014 Information technology 50 29 9 8 3 1 0 79 11 293
2014 Internal audit 51 28 7 7 7 0 0 79 14 29
2014 Evaluation 40 33 14 7 5 0 1 74 12 136
2014 Other services to the public 33 25 13 16 13 1 0 58 29 436
2014 None of the above 29 32 11 15 13 0 0 61 28 1782

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 26 44 13 10 7 0 0 69 17 143
2019 Health care practitioners 25 42 13 14 6 0 0 68 20 700
2019 Federal regulators 43 21 11 20 5 0 0 64 24 14
2019 Compliance, inspection and enforcement 32 36 14 12 7 0 0 68 18 173
2019 Communications or public affairs 61 28 6 1 3 0 0 90 4 65
2019 Access to information and privacy 48 28 14 8 2 2 0 77 10 55
2019 Security 17 37 17 17 12 0 1 54 29 2044
2019 Science and technology 40 38 10 7 4 0 0 78 11 27
2019 Library services 39 29 19 12 0 0 0 69 12 17
2019 Legal services 42 38 6 10 4 0 0 80 15 39
2019 Administration and operations 38 40 8 9 5 0 0 78 15 1387
2019 Human resources 54 31 6 7 1 0 0 85 9 444
2019 Financial management 49 36 6 8 1 0 0 85 9 318
2019 Procurement 33 36 14 8 9 0 0 69 17 85
2019 Real property 31 36 15 16 2 0 0 67 18 85
2019 Materiel management 30 38 10 13 8 1 0 68 22 154
2019 Information management 50 31 9 8 1 0 1 82 9 166
2019 Information technology 55 36 6 2 0 0 0 91 3 239
2019 Internal audit 59 19 8 11 3 0 0 78 14 24
2019 Evaluation 30 50 10 8 1 0 0 80 9 86
2019 Data sciences 42 42 8 8 0 0 0 85 8 24
2019 Policy 41 29 17 8 5 0 0 70 13 93
2019 Project management 46 35 4 9 5 1 0 82 14 174
2019 Other services to the public 31 39 12 12 6 0 0 70 18 330
2019 None of the above 31 35 13 12 8 0 0 66 21 1386
2018 Client contact centre 23 49 16 8 4 0 0 72 12 155
2018 Health care practitioners 26 42 14 11 8 0 0 68 18 629
2018 Compliance, inspection and enforcement 18 43 13 17 10 0 0 61 26 176
2018 Communications or public affairs 50 33 3 13 1 0 0 83 14 66
2018 Access to information and privacy 35 44 5 10 6 0 0 79 16 37
2018 Security 13 34 20 17 15 0 0 47 33 1654
2018 Science and technology 35 32 14 10 9 0 0 67 19 32
2018 Library services 42 44 0 7 0 7 0 92 8 15
2018 Legal services 22 38 10 20 8 1 0 61 28 39
2018 Administration and operations 33 40 11 10 6 0 0 73 16 1240
2018 Human resources 45 38 9 6 2 0 0 83 8 375
2018 Financial management 43 41 8 5 3 0 0 84 8 283
2018 Procurement 24 43 14 10 8 1 0 68 18 92
2018 Real property 21 43 22 7 7 0 0 64 14 62
2018 Materiel management 25 40 14 11 10 0 0 64 22 116
2018 Information management 32 43 14 8 2 0 0 75 11 120
2018 Information technology 45 38 8 6 2 0 0 84 8 239
2018 Internal audit 17 51 20 12 0 0 0 68 12 24
2018 Evaluation 32 34 13 11 10 0 0 66 21 91
2018 Policy 32 42 6 12 8 0 0 74 20 79
2018 Project management 35 39 10 11 3 0 2 76 14 133
2018 Other services to the public 26 39 15 14 5 0 0 66 19 278
2018 None of the above 25 39 14 13 8 0 0 65 21 1149
2017 Client contact centre 27 47 11 9 5 1 0 75 14 152
2017 Health care practitioners 25 42 12 14 8 0 0 67 22 773
2017 Federal regulators 17 37 28 4 14 0 0 54 19 17
2017 Compliance, inspection and enforcement 20 35 19 16 11 0 0 55 26 159
2017 Communications or public affairs 47 32 4 12 4 0 0 80 16 71
2017 Access to information and privacy 26 39 5 16 15 0 0 64 31 44
2017 Security 9 33 20 18 18 1 0 43 36 2029
2017 Science and technology 27 43 10 13 7 0 0 70 20 43
2017 Library services 26 29 5 21 14 0 6 58 37 18
2017 Legal services 28 43 10 11 7 0 0 72 18 40
2017 Administration and operations 28 44 11 11 6 0 0 72 17 1411
2017 Human resources 41 42 6 9 2 0 0 83 11 391
2017 Financial management 39 39 11 7 4 0 0 78 11 315
2017 Procurement 30 40 9 13 8 0 0 70 21 92
2017 Real property 31 51 8 7 4 0 0 81 11 75
2017 Materiel management 27 41 15 7 10 0 0 68 17 139
2017 Information management 29 43 10 15 2 0 1 72 17 142
2017 Information technology 42 41 9 5 2 0 0 83 7 257
2017 Internal audit 41 42 7 5 5 0 0 84 10 21
2017 Evaluation 30 49 11 6 4 0 0 79 10 103
2017 Data sciences 41 42 0 12 6 0 0 82 18 17
2017 Policy 44 38 6 6 6 0 0 82 12 78
2017 Project management 33 46 10 8 3 0 1 79 11 151
2017 Other services to the public 25 39 9 16 10 1 0 64 26 300
2017 None of the above 21 37 15 14 12 0 0 59 26 1698
2014 Client contact centre 26 46 14 10 3 0 0 73 13 219
2014 Health care practitioners 22 43 11 15 8 0 0 65 23 878
2014 Federal regulators 6 56 14 13 12 0 0 61 25 26
2014 Compliance, inspection and enforcement 24 41 13 14 7 0 0 65 22 258
2014 Communications or public affairs 47 36 4 12 1 0 0 83 13 77
2014 Access to information and privacy 14 43 18 14 10 0 0 57 25 44
2014 Security 11 43 21 16 9 0 0 54 25 3207
2014 Science and technology 28 47 15 5 5 0 0 76 10 45
2014 Library services 33 40 21 6 0 0 0 72 6 15
2014 Legal services 22 32 20 20 6 0 0 54 26 48
2014 Administration and operations 30 44 11 10 5 0 0 74 15 1802
2014 Human resources 39 44 7 8 3 0 0 83 11 561
2014 Financial management 34 44 10 8 4 0 0 79 12 337
2014 Procurement 34 42 9 8 6 0 1 77 14 83
2014 Real property 33 48 9 7 2 0 0 81 9 96
2014 Materiel management 34 37 10 11 8 1 0 71 18 190
2014 Information management 38 42 10 5 2 1 1 82 8 170
2014 Information technology 48 35 11 4 1 1 0 83 6 293
2014 Internal audit 58 35 0 3 3 0 0 93 7 29
2014 Evaluation 32 52 9 6 1 0 0 84 7 136
2014 Other services to the public 26 38 14 14 8 0 0 64 22 433
2014 None of the above 25 42 13 13 7 0 0 67 20 1781

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 40 24 6 6 1 1 63 12 144
2019 Health care practitioners 25 45 18 8 4 0 0 70 11 700
2019 Federal regulators 10 54 36 0 0 0 0 64 0 14
2019 Compliance, inspection and enforcement 25 44 18 5 6 2 0 70 11 176
2019 Communications or public affairs 56 34 6 4 0 0 0 90 4 65
2019 Access to information and privacy 41 33 13 5 2 5 2 79 7 55
2019 Security 14 36 24 14 10 1 1 51 25 2038
2019 Science and technology 30 45 21 0 4 0 0 75 4 27
2019 Library services 30 45 19 6 0 0 0 75 6 17
2019 Legal services 33 32 19 12 2 2 0 66 15 39
2019 Administration and operations 35 43 13 6 2 1 0 78 9 1386
2019 Human resources 46 37 10 5 2 1 0 84 6 443
2019 Financial management 44 38 11 5 1 0 1 83 6 319
2019 Procurement 28 39 13 14 1 5 0 70 16 85
2019 Real property 27 48 20 4 1 0 0 75 5 85
2019 Materiel management 28 36 18 10 7 1 0 64 18 153
2019 Information management 42 36 16 4 1 0 1 79 6 164
2019 Information technology 51 37 6 6 0 1 0 88 7 240
2019 Internal audit 59 15 11 14 0 0 0 74 14 24
2019 Evaluation 24 55 15 4 2 0 0 79 6 86
2019 Data sciences 45 33 14 0 4 4 0 81 4 24
2019 Policy 34 44 9 11 1 2 0 79 12 93
2019 Project management 42 35 13 6 3 1 0 78 9 176
2019 Other services to the public 28 45 14 7 5 1 0 74 12 327
2019 None of the above 28 39 17 8 7 1 0 68 15 1391
2018 Client contact centre 16 47 24 8 3 2 1 64 11 155
2018 Health care practitioners 25 44 19 6 5 1 0 69 12 629
2018 Compliance, inspection and enforcement 18 40 18 12 11 1 0 59 23 176
2018 Communications or public affairs 56 31 8 2 1 2 0 89 3 66
2018 Access to information and privacy 36 45 14 2 0 0 3 84 2 37
2018 Security 11 37 24 12 14 1 0 49 26 1657
2018 Science and technology 28 34 12 13 13 0 0 62 26 32
2018 Library services 42 51 7 0 0 0 0 93 0 15
2018 Legal services 21 38 18 11 12 0 0 59 23 39
2018 Administration and operations 30 43 15 7 4 1 0 74 11 1242
2018 Human resources 40 40 13 4 3 1 0 80 7 378
2018 Financial management 38 43 12 6 2 0 0 81 7 286
2018 Procurement 23 38 25 10 3 1 0 62 13 93
2018 Real property 16 41 26 7 9 0 1 57 16 62
2018 Materiel management 23 47 15 5 10 1 0 70 15 114
2018 Information management 30 42 19 3 2 3 0 75 5 120
2018 Information technology 37 48 10 4 1 0 0 85 5 240
2018 Internal audit 29 32 31 4 4 0 0 61 8 24
2018 Evaluation 23 44 21 7 4 1 0 68 11 90
2018 Policy 36 30 11 15 7 1 0 67 22 79
2018 Project management 36 44 14 3 3 1 0 80 5 132
2018 Other services to the public 23 46 20 6 5 0 0 69 11 276
2018 None of the above 24 41 18 8 8 0 0 65 17 1152
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My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 29 22 5 7 1 5 64 13 144
2019 Health care practitioners 40 33 18 4 3 0 2 74 8 699
2019 Federal regulators 21 49 20 5 5 0 0 70 11 14
2019 Compliance, inspection and enforcement 38 31 16 4 8 2 0 71 12 178
2019 Communications or public affairs 63 23 7 6 2 0 0 86 7 67
2019 Access to information and privacy 56 23 8 2 3 3 5 86 5 56
2019 Security 22 31 24 8 10 1 3 55 19 2055
2019 Science and technology 54 31 7 4 4 0 0 85 8 27
2019 Library services 54 23 11 12 0 0 0 77 12 17
2019 Legal services 36 18 26 6 10 2 2 57 16 39
2019 Administration and operations 48 28 13 4 3 1 3 80 7 1393
2019 Human resources 46 28 17 3 2 1 2 76 6 445
2019 Financial management 48 29 12 4 2 1 3 81 7 320
2019 Procurement 32 42 13 3 6 0 4 77 10 85
2019 Real property 31 35 19 6 5 3 1 69 12 84
2019 Materiel management 39 33 19 4 3 1 1 73 8 154
2019 Information management 43 27 21 5 1 1 3 72 6 166
2019 Information technology 50 33 11 3 0 1 1 85 3 239
2019 Internal audit 61 9 26 0 4 0 0 70 4 24
2019 Evaluation 31 48 14 5 1 1 0 80 6 86
2019 Data sciences 62 25 9 0 4 0 0 86 4 24
2019 Policy 51 30 11 5 2 0 1 82 7 93
2019 Project management 55 25 9 6 4 1 0 81 9 174
2019 Other services to the public 41 35 15 4 2 1 2 79 6 330
2019 None of the above 36 32 18 6 6 1 2 70 12 1396

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 30 18 9 14 0 1 59 23 144
2019 Health care practitioners 35 34 14 11 6 1 0 69 17 697
2019 Federal regulators 32 42 17 5 5 0 0 73 10 14
2019 Compliance, inspection and enforcement 36 31 15 9 10 0 0 67 18 178
2019 Communications or public affairs 54 22 11 11 0 0 1 77 12 67
2019 Access to information and privacy 58 24 10 6 2 0 0 82 8 56
2019 Security 21 29 20 14 16 1 0 51 30 2051
2019 Science and technology 36 35 10 11 7 0 0 71 19 27
2019 Library services 42 27 19 6 6 0 0 69 12 17
2019 Legal services 25 32 15 12 16 0 0 57 28 38
2019 Administration and operations 43 33 12 7 5 0 0 76 12 1388
2019 Human resources 41 31 15 7 5 1 0 73 12 445
2019 Financial management 44 31 15 4 5 0 0 76 9 320
2019 Procurement 32 37 21 6 5 0 0 69 10 86
2019 Real property 31 32 18 12 8 0 0 62 20 84
2019 Materiel management 40 30 14 9 6 1 0 71 15 154
2019 Information management 47 31 15 3 3 1 0 79 6 166
2019 Information technology 45 35 11 7 1 0 0 81 8 236
2019 Internal audit 51 30 0 8 11 0 0 81 19 24
2019 Evaluation 36 43 10 9 1 0 0 79 11 85
2019 Data sciences 42 37 12 4 5 0 0 79 9 24
2019 Policy 45 35 9 7 4 0 0 80 11 92
2019 Project management 47 27 11 7 7 1 0 75 14 175
2019 Other services to the public 34 36 16 9 5 0 0 71 13 327
2019 None of the above 34 32 14 9 9 1 1 67 19 1392
2018 Client contact centre 19 40 20 12 7 0 1 60 20 156
2018 Health care practitioners 34 35 14 10 7 0 0 69 17 629
2018 Compliance, inspection and enforcement 29 29 11 12 19 0 0 58 31 177
2018 Communications or public affairs 51 24 11 10 5 0 0 75 14 66
2018 Access to information and privacy 41 32 19 5 3 0 0 73 7 37
2018 Security 16 31 18 15 19 0 0 47 35 1662
2018 Science and technology 30 34 14 6 16 0 0 64 22 32
2018 Library services 53 25 0 14 7 0 0 78 22 15
2018 Legal services 29 34 30 4 4 0 0 63 7 39
2018 Administration and operations 37 32 13 10 6 0 0 70 17 1243
2018 Human resources 36 34 13 11 6 0 0 70 17 375
2018 Financial management 41 35 11 9 4 0 0 75 14 284
2018 Procurement 31 37 17 11 5 0 0 67 16 93
2018 Real property 18 42 15 10 15 0 0 60 25 61
2018 Materiel management 34 40 11 8 6 0 0 74 14 114
2018 Information management 36 36 9 10 8 1 0 73 17 119
2018 Information technology 34 41 12 6 4 0 2 77 11 239
2018 Internal audit 33 36 12 15 4 0 0 69 19 24
2018 Evaluation 31 42 14 7 7 0 0 72 13 92
2018 Policy 36 31 10 11 12 0 0 66 23 79
2018 Project management 40 29 15 10 5 0 0 69 16 133
2018 Other services to the public 34 36 11 11 8 0 0 69 20 277
2018 None of the above 30 35 13 10 10 0 0 66 21 1148
2017 Client contact centre 22 47 17 10 5 0 0 68 15 152
2017 Health care practitioners 33 35 14 11 6 0 0 68 18 774
2017 Federal regulators 26 35 0 19 20 0 0 61 39 17
2017 Compliance, inspection and enforcement 15 45 17 9 14 0 0 60 23 160
2017 Communications or public affairs 49 26 8 11 4 0 2 77 15 71
2017 Access to information and privacy 37 37 14 7 2 0 3 76 9 43
2017 Security 16 30 17 17 18 1 0 47 36 2040
2017 Science and technology 33 36 14 12 2 2 0 71 14 43
2017 Library services 31 25 24 10 5 0 6 59 16 18
2017 Legal services 22 31 26 13 9 0 0 52 22 40
2017 Administration and operations 38 37 11 7 7 0 0 75 14 1412
2017 Human resources 39 33 9 12 7 0 0 72 19 391
2017 Financial management 36 34 15 9 6 0 0 71 15 314
2017 Procurement 28 30 19 12 7 0 3 60 20 92
2017 Real property 32 37 13 10 8 0 0 69 18 75
2017 Materiel management 37 42 10 5 5 0 0 80 10 140
2017 Information management 32 40 12 7 6 1 1 74 14 143
2017 Information technology 37 36 11 9 6 0 1 74 15 258
2017 Internal audit 37 44 10 5 5 0 0 81 10 21
2017 Evaluation 33 40 13 10 4 0 0 72 14 104
2017 Data sciences 41 35 6 6 12 0 0 76 18 17
2017 Policy 46 40 2 10 3 0 0 85 12 78
2017 Project management 34 32 13 13 7 0 1 67 20 151
2017 Other services to the public 33 36 10 13 8 0 0 69 21 300
2017 None of the above 27 35 15 11 11 0 0 63 22 1704
2014 Client contact centre 25 35 18 12 10 0 1 60 22 220
2014 Health care practitioners 26 39 15 12 7 0 1 66 20 878
2014 Federal regulators 10 27 15 36 12 0 0 37 48 26
2014 Compliance, inspection and enforcement 26 42 13 11 8 0 1 69 19 258
2014 Communications or public affairs 39 45 4 5 8 0 0 83 13 77
2014 Access to information and privacy 39 37 6 4 8 4 3 81 13 44
2014 Security 17 33 20 15 13 1 0 51 28 3210
2014 Science and technology 27 35 26 3 9 0 0 62 12 44
2014 Library services 19 47 15 7 13 0 0 66 19 15
2014 Legal services 21 40 22 8 9 0 0 61 17 48
2014 Administration and operations 37 35 11 9 6 0 0 73 16 1806
2014 Human resources 37 34 9 12 7 0 0 72 19 563
2014 Financial management 31 37 14 8 9 0 1 69 17 337
2014 Procurement 35 37 13 4 8 0 1 74 13 83
2014 Real property 39 23 23 8 7 0 0 62 15 96
2014 Materiel management 37 36 9 8 8 1 1 74 17 190
2014 Information management 33 40 9 8 5 1 4 77 13 170
2014 Information technology 37 37 17 6 3 0 0 74 9 293
2014 Internal audit 52 28 14 3 3 0 0 79 7 29
2014 Evaluation 40 39 11 6 4 0 0 78 10 136
2014 Other services to the public 33 34 16 10 6 0 0 68 16 437
2014 None of the above 28 36 15 11 9 1 0 66 19 1782

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 32 12 7 12 1 1 69 19 144
2019 Health care practitioners 37 31 15 9 7 1 0 69 15 700
2019 Federal regulators 48 42 5 0 5 0 0 90 5 14
2019 Compliance, inspection and enforcement 36 34 15 6 8 0 0 71 14 178
2019 Communications or public affairs 60 24 10 4 0 1 0 86 4 67
2019 Access to information and privacy 62 22 8 5 2 2 0 85 7 56
2019 Security 26 27 22 12 12 2 0 54 24 2046
2019 Science and technology 54 17 11 4 11 4 0 73 15 27
2019 Library services 58 19 11 12 0 0 0 77 12 17
2019 Legal services 38 25 13 15 10 0 0 63 25 39
2019 Administration and operations 49 30 9 6 4 1 1 80 10 1392
2019 Human resources 48 26 14 7 3 2 0 76 10 441
2019 Financial management 52 29 8 5 3 3 0 84 8 318
2019 Procurement 39 29 18 1 10 0 1 70 12 86
2019 Real property 40 26 17 8 8 0 0 66 16 85
2019 Materiel management 48 25 10 8 8 1 1 74 16 154
2019 Information management 54 26 12 5 1 2 0 81 6 166
2019 Information technology 57 23 12 6 1 0 0 81 7 240
2019 Internal audit 55 15 15 3 11 0 0 70 14 24
2019 Evaluation 44 32 15 6 2 1 0 77 8 86
2019 Data sciences 71 12 8 0 5 0 4 86 6 24
2019 Policy 49 30 10 10 0 2 0 80 10 93
2019 Project management 52 22 13 7 5 1 0 75 12 175
2019 Other services to the public 40 30 18 6 5 1 1 71 11 328
2019 None of the above 38 27 17 7 10 1 1 66 17 1387
2018 Client contact centre 23 38 22 11 5 1 0 62 16 157
2018 Health care practitioners 36 33 16 8 5 1 0 70 14 630
2018 Compliance, inspection and enforcement 29 33 14 9 13 1 1 63 22 177
2018 Communications or public affairs 56 23 11 7 3 0 0 78 10 66
2018 Access to information and privacy 44 27 11 12 3 2 0 73 15 37
2018 Security 20 30 20 13 16 1 1 50 29 1661
2018 Science and technology 42 21 16 3 16 0 3 65 19 32
2018 Library services 57 22 0 14 7 0 0 78 22 15
2018 Legal services 30 44 24 2 0 0 0 74 2 39
2018 Administration and operations 46 28 11 8 6 1 0 75 14 1243
2018 Human resources 44 27 14 9 5 1 1 73 13 376
2018 Financial management 48 31 10 5 5 1 0 80 10 283
2018 Procurement 40 36 15 6 4 0 0 76 10 93
2018 Real property 23 37 15 13 12 0 0 60 25 61
2018 Materiel management 38 32 14 8 8 0 0 70 16 115
2018 Information management 41 35 10 7 5 3 0 78 12 119
2018 Information technology 45 28 16 6 4 1 1 74 10 239
2018 Internal audit 37 39 0 16 8 0 0 76 24 24
2018 Evaluation 34 32 12 12 8 2 0 67 21 92
2018 Policy 37 29 12 10 10 1 0 67 21 78
2018 Project management 42 26 19 6 5 1 0 69 11 132
2018 Other services to the public 37 32 13 10 7 1 0 70 17 276
2018 None of the above 33 32 14 9 10 2 0 67 19 1148
2017 Client contact centre 28 37 19 10 5 1 0 65 15 152
2017 Health care practitioners 37 31 14 8 8 2 0 69 17 773
2017 Federal regulators 35 22 10 0 29 4 0 60 30 17
2017 Compliance, inspection and enforcement 29 39 16 7 9 0 0 68 16 160
2017 Communications or public affairs 61 17 8 8 2 1 2 80 11 71
2017 Access to information and privacy 40 31 23 2 2 2 0 72 4 44
2017 Security 20 32 20 12 14 2 1 53 27 2039
2017 Science and technology 38 41 9 9 2 0 0 79 12 43
2017 Library services 36 24 5 5 19 5 6 68 26 18
2017 Legal services 19 34 24 13 9 2 0 53 22 40
2017 Administration and operations 41 32 12 7 6 1 0 75 13 1412
2017 Human resources 42 36 10 7 3 2 0 80 10 390
2017 Financial management 49 30 9 6 5 1 0 80 11 315
2017 Procurement 36 31 11 10 9 1 1 69 20 92
2017 Real property 37 37 14 5 5 1 0 75 10 75
2017 Materiel management 46 29 10 8 6 0 0 76 14 141
2017 Information management 39 37 12 4 6 2 1 78 10 143
2017 Information technology 43 33 10 6 4 2 1 79 11 257
2017 Internal audit 51 23 21 5 0 0 0 74 5 21
2017 Evaluation 41 34 11 5 6 2 0 77 11 104
2017 Data sciences 52 42 0 0 6 0 0 94 6 17
2017 Policy 43 36 10 6 3 1 1 81 9 78
2017 Project management 44 23 15 9 8 1 1 68 17 151
2017 Other services to the public 36 31 12 13 6 1 0 68 20 300
2017 None of the above 31 31 16 10 10 1 1 64 21 1705
2014 Client contact centre 30 35 18 8 10 0 0 65 18 220
2014 Health care practitioners 32 31 15 12 8 1 0 65 20 878
2014 Federal regulators 9 40 29 14 5 3 0 50 20 26
2014 Compliance, inspection and enforcement 36 34 15 5 10 0 1 71 15 258
2014 Communications or public affairs 53 22 9 8 6 2 0 77 15 77
2014 Access to information and privacy 38 29 9 9 9 4 3 71 20 44
2014 Security 21 33 21 12 10 2 0 56 23 3211
2014 Science and technology 33 39 16 7 5 0 0 72 12 45
2014 Library services 26 34 14 13 13 0 0 60 26 15
2014 Legal services 28 31 24 11 6 0 0 59 17 48
2014 Administration and operations 42 31 11 8 6 2 0 74 14 1803
2014 Human resources 42 30 14 8 4 1 1 74 12 563
2014 Financial management 38 37 11 7 5 2 0 76 13 337
2014 Procurement 41 33 8 6 10 1 1 76 16 83
2014 Real property 38 31 15 9 6 0 0 69 15 96
2014 Materiel management 41 31 11 6 9 2 0 74 15 190
2014 Information management 41 30 12 7 5 2 2 74 13 169
2014 Information technology 48 27 16 4 2 2 1 78 6 293
2014 Internal audit 45 27 13 3 10 0 0 73 14 29
2014 Evaluation 42 33 15 6 2 1 0 76 8 136
2014 Other services to the public 36 32 16 10 5 1 0 68 15 437
2014 None of the above 32 33 14 10 9 2 0 67 19 1783

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 25 14 10 14 0 0 63 24 143
2019 Health care practitioners 35 35 14 9 6 1 0 71 15 694
2019 Federal regulators 38 41 0 11 10 0 0 79 21 14
2019 Compliance, inspection and enforcement 31 41 11 8 9 0 0 72 17 177
2019 Communications or public affairs 57 24 11 1 2 1 3 85 3 67
2019 Access to information and privacy 56 32 6 3 0 2 0 90 4 56
2019 Security 22 31 18 15 13 1 0 54 28 2047
2019 Science and technology 57 21 7 7 7 0 0 79 14 27
2019 Library services 30 41 11 12 0 6 0 75 13 17
2019 Legal services 39 29 12 10 10 0 0 68 20 38
2019 Administration and operations 44 32 11 7 5 0 0 76 12 1379
2019 Human resources 45 32 10 9 4 1 0 77 13 435
2019 Financial management 47 36 7 6 5 0 0 83 10 317
2019 Procurement 38 31 15 7 7 2 0 71 14 86
2019 Real property 37 32 16 9 6 0 0 69 15 85
2019 Materiel management 42 30 8 9 10 1 0 73 19 153
2019 Information management 51 27 12 5 3 1 0 79 8 166
2019 Information technology 52 30 7 9 2 0 0 82 11 239
2019 Internal audit 59 15 8 19 0 0 0 74 19 24
2019 Evaluation 39 42 13 5 1 0 0 82 6 86
2019 Data sciences 63 23 8 0 5 0 0 87 5 24
2019 Policy 45 24 11 16 1 1 1 71 17 92
2019 Project management 45 32 9 7 6 1 0 78 13 175
2019 Other services to the public 37 34 14 9 5 0 1 71 15 328
2019 None of the above 36 29 16 9 9 1 0 66 18 1386
2018 Client contact centre 28 34 16 16 6 0 0 62 22 157
2018 Health care practitioners 36 35 14 9 6 0 0 71 15 629
2018 Compliance, inspection and enforcement 29 31 11 13 17 0 0 60 29 177
2018 Communications or public affairs 60 23 5 7 5 0 0 84 12 66
2018 Access to information and privacy 45 33 19 3 0 0 0 78 3 37
2018 Security 18 31 20 15 16 1 0 49 32 1655
2018 Science and technology 31 41 8 11 10 0 0 71 21 32
2018 Library services 53 33 0 14 0 0 0 86 14 15
2018 Legal services 29 40 24 7 0 0 0 69 7 39
2018 Administration and operations 41 33 9 11 6 1 0 75 16 1240
2018 Human resources 44 28 13 9 6 0 0 72 15 374
2018 Financial management 44 36 9 6 5 0 0 80 11 284
2018 Procurement 37 39 15 3 6 0 0 76 9 93
2018 Real property 19 36 22 10 12 1 0 56 22 61
2018 Materiel management 38 34 13 8 7 0 0 72 15 115
2018 Information management 39 40 7 9 4 0 1 80 13 119
2018 Information technology 41 39 10 3 4 1 1 82 8 238
2018 Internal audit 40 36 4 12 8 0 0 76 20 24
2018 Evaluation 34 38 16 8 4 0 0 72 12 92
2018 Policy 34 33 12 14 7 0 0 67 21 79
2018 Project management 39 29 17 8 5 1 0 68 14 133
2018 Other services to the public 36 32 12 13 7 0 0 68 19 277
2018 None of the above 31 34 14 11 9 1 0 66 20 1146
2017 Client contact centre 29 42 11 11 5 0 1 72 16 152
2017 Health care practitioners 37 35 11 9 6 0 0 73 15 774
2017 Federal regulators 35 36 0 10 19 0 0 71 29 17
2017 Compliance, inspection and enforcement 29 37 15 10 9 0 0 65 20 159
2017 Communications or public affairs 59 22 6 11 2 0 0 81 13 71
2017 Access to information and privacy 43 33 14 4 4 2 0 77 9 44
2017 Security 19 32 18 14 16 1 0 51 30 2040
2017 Science and technology 34 40 14 7 5 0 0 75 11 43
2017 Library services 41 20 10 0 19 5 6 68 21 18
2017 Legal services 26 28 22 13 11 0 0 54 24 40
2017 Administration and operations 41 34 10 8 6 0 0 75 15 1411
2017 Human resources 42 37 8 8 3 1 0 80 12 390
2017 Financial management 43 31 10 11 4 1 1 75 15 315
2017 Procurement 38 31 9 11 8 0 3 72 20 91
2017 Real property 34 35 12 12 5 0 1 70 18 75
2017 Materiel management 46 33 7 7 7 0 0 79 14 141
2017 Information management 44 30 11 7 9 0 1 74 15 142
2017 Information technology 46 30 9 8 6 1 0 77 14 257
2017 Internal audit 47 28 11 10 5 0 0 74 14 21
2017 Evaluation 40 35 12 8 4 0 0 75 12 103
2017 Data sciences 52 35 6 0 6 0 0 88 6 17
2017 Policy 40 35 13 7 5 0 0 75 12 78
2017 Project management 40 20 15 17 7 1 1 60 24 150
2017 Other services to the public 38 30 12 10 9 0 0 68 20 300
2017 None of the above 31 33 13 11 11 1 0 65 22 1701
2014 Client contact centre 27 41 12 10 9 0 0 69 19 220
2014 Health care practitioners 32 37 13 12 6 0 0 69 18 880
2014 Federal regulators 9 37 34 9 7 3 0 48 17 26
2014 Compliance, inspection and enforcement 34 39 12 8 7 0 0 73 15 258
2014 Communications or public affairs 45 40 2 7 6 0 0 85 13 77
2014 Access to information and privacy 40 33 9 5 7 4 3 78 13 44
2014 Security 20 34 19 14 11 1 0 55 26 3212
2014 Science and technology 32 37 13 17 0 0 0 70 17 45
2014 Library services 25 28 21 7 19 0 0 53 26 15
2014 Legal services 33 23 23 19 3 0 0 55 22 48
2014 Administration and operations 39 33 9 11 6 1 0 73 17 1806
2014 Human resources 40 32 12 10 6 0 0 73 16 563
2014 Financial management 36 37 9 9 8 1 0 74 17 337
2014 Procurement 38 34 10 7 10 0 1 73 17 83
2014 Real property 36 34 13 13 4 0 0 70 17 96
2014 Materiel management 42 33 10 5 8 1 0 76 14 189
2014 Information management 37 36 8 10 6 1 2 75 16 170
2014 Information technology 43 36 11 5 4 1 0 79 10 293
2014 Internal audit 42 34 14 7 3 0 0 76 10 29
2014 Evaluation 41 40 10 6 3 0 0 82 9 136
2014 Other services to the public 36 30 15 11 7 1 0 67 18 437
2014 None of the above 30 35 13 12 8 1 0 66 21 1781

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 73 17 3 0 5 0 2 92 5 143
2019 Health care practitioners 83 9 2 0 2 0 4 95 2 696
2019 Federal regulators 74 20 0 5 0 0 0 95 5 14
2019 Compliance, inspection and enforcement 77 14 4 1 3 0 2 93 4 177
2019 Communications or public affairs 87 6 6 0 1 0 0 93 1 66
2019 Access to information and privacy 86 8 3 0 3 0 0 93 3 56
2019 Security 71 14 8 1 3 1 3 88 4 2045
2019 Science and technology 81 8 4 4 0 0 4 92 4 27
2019 Library services 94 0 0 0 0 0 6 100 0 16
2019 Legal services 86 4 2 6 0 2 0 92 6 39
2019 Administration and operations 83 9 3 1 1 0 2 95 2 1389
2019 Human resources 82 11 3 1 2 0 0 94 3 441
2019 Financial management 83 10 2 1 1 0 3 96 2 316
2019 Procurement 83 9 4 0 0 0 4 96 0 86
2019 Real property 78 13 2 1 1 0 5 96 2 84
2019 Materiel management 81 8 5 1 1 1 3 93 2 154
2019 Information management 82 8 7 1 2 1 1 91 2 164
2019 Information technology 83 11 3 0 1 0 1 95 2 239
2019 Internal audit 100 0 0 0 0 0 0 100 0 24
2019 Evaluation 91 8 0 0 1 0 0 99 1 85
2019 Data sciences 88 8 4 0 0 0 0 96 0 24
2019 Policy 74 10 11 4 1 0 0 84 6 93
2019 Project management 75 13 3 3 2 1 3 92 5 175
2019 Other services to the public 80 11 5 1 1 1 2 93 2 327
2019 None of the above 77 12 6 0 2 0 3 91 2 1388
2017 Client contact centre 70 24 1 1 1 0 2 96 3 151
2017 Health care practitioners 82 11 2 0 2 0 2 96 2 772
2017 Federal regulators 48 38 4 0 10 0 0 86 10 17
2017 Compliance, inspection and enforcement 75 12 8 0 3 1 2 89 4 159
2017 Communications or public affairs 86 3 6 4 1 0 0 89 5 71
2017 Access to information and privacy 63 16 2 9 7 0 3 82 16 44
2017 Security 68 16 7 1 3 1 3 88 5 2037
2017 Science and technology 75 21 0 2 0 0 2 98 2 41
2017 Library services 84 0 10 0 0 0 6 89 0 18
2017 Legal services 79 14 2 3 2 0 0 93 5 40
2017 Administration and operations 82 11 2 1 1 0 2 96 2 1411
2017 Human resources 79 13 2 2 3 0 1 93 5 390
2017 Financial management 79 13 2 2 1 0 4 95 3 315
2017 Procurement 84 9 4 0 0 1 2 96 0 91
2017 Real property 79 15 4 0 0 0 1 96 0 75
2017 Materiel management 79 13 4 0 1 0 3 95 1 140
2017 Information management 78 14 3 2 2 0 2 93 4 143
2017 Information technology 79 9 3 2 4 0 2 91 6 256
2017 Internal audit 86 0 14 0 0 0 0 86 0 21
2017 Evaluation 83 11 2 2 0 0 2 96 2 104
2017 Data sciences 88 12 0 0 0 0 0 100 0 17
2017 Policy 84 12 4 0 0 0 0 96 0 78
2017 Project management 78 10 6 1 3 1 1 89 5 151
2017 Other services to the public 79 12 2 3 3 0 1 92 6 299
2017 None of the above 77 11 5 1 2 0 3 91 3 1700
2014 Client contact centre 71 18 5 2 2 0 1 91 4 219
2014 Health care practitioners 78 13 3 1 1 0 3 95 2 880
2014 Federal regulators 63 22 5 5 5 0 0 85 10 26
2014 Compliance, inspection and enforcement 79 12 3 0 3 1 2 93 3 258
2014 Communications or public affairs 87 4 4 4 1 0 0 91 5 77
2014 Access to information and privacy 81 13 0 0 2 0 4 98 2 44
2014 Security 68 18 6 1 2 1 4 90 4 3206
2014 Science and technology 71 18 4 0 4 0 3 92 4 45
2014 Library services 71 15 14 0 0 0 0 86 0 15
2014 Legal services 78 21 0 0 0 0 2 100 0 48
2014 Administration and operations 80 11 3 1 2 0 2 94 3 1805
2014 Human resources 83 10 2 1 2 0 3 95 3 563
2014 Financial management 76 13 3 1 2 0 5 94 3 337
2014 Procurement 80 11 2 1 0 0 6 97 1 83
2014 Real property 82 12 4 0 1 0 1 94 1 96
2014 Materiel management 82 9 5 0 0 1 3 95 0 189
2014 Information management 75 11 6 3 2 0 3 89 5 170
2014 Information technology 76 13 4 1 2 0 3 92 4 293
2014 Internal audit 80 17 0 0 3 0 0 97 3 29
2014 Evaluation 83 12 1 0 2 0 2 97 2 136
2014 Other services to the public 76 9 7 0 1 1 5 91 2 437
2014 None of the above 75 12 5 1 3 0 4 91 3 1782

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 21 17 9 10 1 10 61 21 144
2019 Health care practitioners 43 26 11 7 6 3 4 75 14 701
2019 Federal regulators 48 27 5 4 5 0 11 84 10 14
2019 Compliance, inspection and enforcement 44 23 8 4 12 3 6 73 18 177
2019 Communications or public affairs 62 16 8 1 9 1 3 81 10 67
2019 Access to information and privacy 61 20 6 2 4 3 4 87 6 56
2019 Security 21 19 20 7 17 3 13 47 30 2047
2019 Science and technology 51 24 4 7 11 0 4 78 18 27
2019 Library services 63 11 13 6 0 0 6 80 6 17
2019 Legal services 31 34 0 21 8 4 2 69 31 38
2019 Administration and operations 52 24 9 4 4 2 4 81 9 1391
2019 Human resources 63 20 7 5 2 2 2 86 7 443
2019 Financial management 59 23 7 5 3 1 2 85 8 319
2019 Procurement 49 26 9 5 8 0 3 77 13 86
2019 Real property 40 27 17 3 5 4 4 73 9 84
2019 Materiel management 45 27 10 4 8 2 4 77 12 153
2019 Information management 63 18 10 3 1 2 3 86 4 166
2019 Information technology 65 23 6 1 2 2 1 91 3 238
2019 Internal audit 55 30 15 0 0 0 0 85 0 24
2019 Evaluation 58 29 9 1 2 0 0 87 3 86
2019 Data sciences 72 8 0 12 0 0 9 87 13 24
2019 Policy 52 22 7 6 6 2 5 80 13 93
2019 Project management 60 19 7 4 6 2 2 82 10 176
2019 Other services to the public 48 23 10 4 8 1 6 76 13 329
2019 None of the above 41 23 13 6 8 2 7 70 16 1389
2017 Client contact centre 36 37 7 5 7 1 6 79 13 151
2017 Health care practitioners 40 25 8 7 11 2 7 71 20 773
2017 Federal regulators 25 9 12 24 20 0 10 37 49 17
2017 Compliance, inspection and enforcement 31 27 16 7 11 1 6 62 20 160
2017 Communications or public affairs 55 23 4 6 3 4 6 86 10 71
2017 Access to information and privacy 62 19 7 4 4 2 0 83 9 43
2017 Security 15 21 17 9 17 5 17 46 33 2038
2017 Science and technology 28 40 18 0 2 2 10 77 3 43
2017 Library services 35 19 21 0 0 5 19 73 0 18
2017 Legal services 26 32 15 5 8 4 10 68 14 39
2017 Administration and operations 46 28 8 6 4 3 5 80 10 1412
2017 Human resources 57 24 5 6 4 2 2 84 11 390
2017 Financial management 51 30 9 2 3 2 4 85 5 315
2017 Procurement 38 29 12 6 8 1 6 72 15 92
2017 Real property 27 37 19 5 6 3 4 68 12 75
2017 Materiel management 45 18 17 3 9 2 6 69 13 140
2017 Information management 43 31 5 5 7 5 4 82 12 143
2017 Information technology 60 24 4 3 4 2 2 88 8 258
2017 Internal audit 53 14 10 5 10 0 10 74 16 21
2017 Evaluation 49 32 11 4 3 1 0 82 7 104
2017 Data sciences 70 18 12 0 0 0 0 88 0 17
2017 Policy 47 22 11 5 4 2 9 78 10 78
2017 Project management 46 23 9 8 7 4 4 74 16 151
2017 Other services to the public 44 25 8 6 8 2 8 76 15 297
2017 None of the above 35 24 13 7 10 3 7 66 19 1704
2014 Client contact centre 32 32 17 4 10 2 4 68 15 219
2014 Health care practitioners 35 28 11 9 9 2 6 68 20 879
2014 Federal regulators 20 29 20 11 10 5 5 55 23 26
2014 Compliance, inspection and enforcement 40 23 12 5 10 1 10 70 17 258
2014 Communications or public affairs 41 28 10 4 11 0 5 73 16 77
2014 Access to information and privacy 35 40 5 2 4 6 7 87 7 44
2014 Security 17 23 19 8 14 4 15 49 28 3209
2014 Science and technology 35 25 19 4 6 2 10 68 11 45
2014 Library services 58 15 7 0 13 0 7 78 14 15
2014 Legal services 31 25 11 8 17 5 3 61 27 48
2014 Administration and operations 45 25 9 5 7 3 5 77 13 1806
2014 Human resources 60 23 6 5 2 1 3 86 8 562
2014 Financial management 50 25 9 5 5 2 3 79 11 337
2014 Procurement 43 32 9 4 4 2 7 82 8 83
2014 Real property 32 24 21 8 3 2 8 63 13 96
2014 Materiel management 41 20 15 6 7 5 6 69 15 190
2014 Information management 47 30 7 3 4 3 5 84 8 170
2014 Information technology 60 25 5 4 1 3 2 89 6 293
2014 Internal audit 55 10 7 3 17 0 7 70 22 29
2014 Evaluation 50 34 4 6 1 3 2 88 8 136
2014 Other services to the public 39 25 13 7 8 3 5 69 16 436
2014 None of the above 36 26 12 6 9 3 7 69 17 1782

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 31 12 7 10 1 1 70 18 144
2019 Health care practitioners 49 26 11 4 7 2 0 77 11 699
2019 Federal regulators 37 54 4 0 5 0 0 92 5 14
2019 Compliance, inspection and enforcement 46 26 12 7 8 1 0 73 15 177
2019 Communications or public affairs 67 20 10 2 1 0 0 87 3 67
2019 Access to information and privacy 72 17 3 2 5 2 0 90 6 56
2019 Security 28 30 18 8 14 3 1 59 22 2049
2019 Science and technology 58 20 11 4 7 0 0 78 11 27
2019 Library services 69 12 19 0 0 0 0 81 0 17
2019 Legal services 40 27 14 8 8 4 0 70 16 39
2019 Administration and operations 60 24 10 3 3 1 0 84 6 1392
2019 Human resources 64 19 8 4 3 2 0 84 7 442
2019 Financial management 63 22 7 3 3 1 0 87 6 317
2019 Procurement 48 29 11 3 7 1 0 79 11 86
2019 Real property 44 31 11 6 8 0 0 75 14 85
2019 Materiel management 53 23 9 7 6 2 0 78 13 154
2019 Information management 66 19 12 1 1 1 0 86 2 166
2019 Information technology 68 21 9 2 2 0 0 88 3 240
2019 Internal audit 55 38 8 0 0 0 0 92 0 24
2019 Evaluation 63 27 6 3 0 1 0 91 3 86
2019 Data sciences 71 25 4 0 0 0 0 96 0 24
2019 Policy 57 25 13 4 1 1 0 83 5 93
2019 Project management 59 20 10 5 4 2 0 81 9 176
2019 Other services to the public 46 31 13 3 4 2 0 79 8 327
2019 None of the above 46 25 15 4 9 2 0 72 13 1390
2018 Client contact centre 31 36 11 11 10 0 0 67 22 156
2018 Health care practitioners 46 29 12 6 6 0 0 75 13 629
2018 Compliance, inspection and enforcement 34 30 17 7 10 2 0 65 17 177
2018 Communications or public affairs 68 23 5 0 5 0 0 91 5 66
2018 Access to information and privacy 49 26 13 11 0 0 0 75 11 37
2018 Security 23 28 21 11 16 1 0 52 27 1663
2018 Science and technology 40 28 16 4 9 0 3 70 14 32
2018 Library services 57 36 0 0 7 0 0 93 7 15
2018 Legal services 37 38 19 6 0 0 0 75 6 39
2018 Administration and operations 53 25 9 6 6 1 0 78 13 1238
2018 Human resources 56 26 9 4 4 0 0 82 9 375
2018 Financial management 59 24 9 4 4 0 0 84 8 279
2018 Procurement 45 27 18 4 6 0 0 72 10 93
2018 Real property 29 33 23 1 14 0 0 62 15 61
2018 Materiel management 45 32 15 2 5 1 0 77 8 115
2018 Information management 52 23 11 8 6 0 0 75 14 119
2018 Information technology 50 31 9 4 4 1 1 82 8 238
2018 Internal audit 44 27 16 8 4 0 0 72 12 24
2018 Evaluation 44 31 10 8 6 1 0 76 13 92
2018 Policy 56 19 6 8 12 0 0 75 19 79
2018 Project management 50 26 16 3 4 1 0 77 7 133
2018 Other services to the public 43 30 14 9 3 1 0 74 12 275
2018 None of the above 41 29 13 6 9 1 0 71 15 1140
2017 Client contact centre 37 33 12 9 7 2 0 72 16 151
2017 Health care practitioners 46 28 12 6 6 1 0 75 13 774
2017 Federal regulators 35 24 8 10 23 0 0 59 33 17
2017 Compliance, inspection and enforcement 35 27 25 3 10 0 0 62 13 160
2017 Communications or public affairs 65 18 10 2 1 4 0 86 4 71
2017 Access to information and privacy 47 31 16 0 4 2 0 79 4 44
2017 Security 23 29 19 8 17 3 1 54 26 2038
2017 Science and technology 40 34 16 7 2 0 0 74 9 43
2017 Library services 51 15 0 0 24 5 6 74 26 18
2017 Legal services 29 42 18 7 4 0 0 71 11 39
2017 Administration and operations 53 26 9 5 5 1 0 81 10 1414
2017 Human resources 54 29 7 4 4 1 0 85 8 391
2017 Financial management 55 26 8 5 5 1 0 82 9 315
2017 Procurement 39 33 11 7 5 1 3 75 13 92
2017 Real property 45 28 20 1 5 1 0 74 7 75
2017 Materiel management 53 28 9 6 4 0 0 81 10 140
2017 Information management 40 33 15 4 7 1 1 74 11 143
2017 Information technology 58 24 8 3 5 1 0 83 8 258
2017 Internal audit 56 19 16 10 0 0 0 74 10 21
2017 Evaluation 50 34 6 5 5 1 0 85 10 104
2017 Data sciences 82 12 0 0 6 0 0 94 6 17
2017 Policy 58 21 10 4 5 2 0 81 9 78
2017 Project management 49 28 8 6 7 1 1 78 14 151
2017 Other services to the public 44 28 9 6 9 2 1 75 16 298
2017 None of the above 40 26 14 6 11 2 0 68 17 1704

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 29 15 11 10 0 2 63 22 144
2019 Health care practitioners 38 34 14 8 5 0 0 72 13 701
2019 Federal regulators 59 27 4 5 5 0 0 86 10 14
2019 Compliance, inspection and enforcement 43 32 11 8 6 0 1 75 13 176
2019 Communications or public affairs 62 24 9 6 0 0 0 86 6 67
2019 Access to information and privacy 75 11 6 6 0 0 2 87 7 56
2019 Security 24 32 19 11 13 0 0 57 24 2050
2019 Science and technology 53 21 11 11 3 0 0 75 15 26
2019 Library services 52 18 24 6 0 0 0 69 6 17
2019 Legal services 36 33 10 11 10 0 0 69 21 39
2019 Administration and operations 53 29 9 5 3 0 0 83 9 1391
2019 Human resources 51 30 8 7 3 0 0 81 10 444
2019 Financial management 57 26 8 5 3 0 0 83 8 319
2019 Procurement 40 36 15 1 7 0 0 76 8 86
2019 Real property 40 32 11 10 7 1 0 72 17 85
2019 Materiel management 52 23 11 7 6 0 1 75 14 154
2019 Information management 58 29 8 3 1 1 0 88 4 166
2019 Information technology 60 26 9 5 0 0 0 86 5 240
2019 Internal audit 55 26 8 11 0 0 0 81 11 24
2019 Evaluation 43 41 10 6 0 0 0 84 6 86
2019 Data sciences 51 36 4 0 9 0 0 87 9 24
2019 Policy 49 26 11 12 2 0 0 75 14 92
2019 Project management 52 21 12 9 4 1 1 75 14 176
2019 Other services to the public 39 35 14 7 5 0 0 74 12 329
2019 None of the above 40 30 14 7 9 0 0 70 16 1391
2018 Client contact centre 26 35 20 12 7 0 0 61 18 157
2018 Health care practitioners 38 32 15 7 8 0 0 70 15 626
2018 Compliance, inspection and enforcement 32 30 15 10 14 0 0 62 24 177
2018 Communications or public affairs 58 19 13 7 3 0 0 77 10 66
2018 Access to information and privacy 49 24 16 2 9 0 0 73 11 37
2018 Security 21 28 21 13 16 0 0 49 30 1660
2018 Science and technology 43 25 14 2 16 0 0 68 18 32
2018 Library services 44 20 0 29 0 7 0 69 31 15
2018 Legal services 27 54 13 6 0 0 0 81 6 39
2018 Administration and operations 47 26 11 8 7 0 0 74 15 1241
2018 Human resources 48 25 12 9 6 0 0 74 14 377
2018 Financial management 49 30 11 4 5 0 1 80 9 284
2018 Procurement 43 36 9 7 4 0 0 80 11 93
2018 Real property 26 32 26 5 11 0 0 58 16 60
2018 Materiel management 41 33 11 8 7 0 0 74 15 115
2018 Information management 47 29 11 6 7 1 0 76 13 118
2018 Information technology 46 29 15 5 3 1 1 76 8 239
2018 Internal audit 33 47 0 16 4 0 0 80 20 24
2018 Evaluation 34 33 10 16 7 0 0 67 23 91
2018 Policy 40 28 7 13 11 1 0 69 24 79
2018 Project management 48 24 15 5 6 1 0 73 12 133
2018 Other services to the public 37 34 11 12 6 0 0 70 19 275
2018 None of the above 36 32 13 8 10 0 0 68 18 1150
2017 Client contact centre 34 34 18 7 7 0 0 68 14 151
2017 Health care practitioners 43 28 14 8 8 0 0 71 15 770
2017 Federal regulators 31 23 13 4 29 0 0 54 33 17
2017 Compliance, inspection and enforcement 29 35 20 6 9 0 0 64 15 160
2017 Communications or public affairs 54 25 9 8 2 0 2 80 11 71
2017 Access to information and privacy 46 29 18 2 4 0 0 75 7 43
2017 Security 22 30 20 11 16 1 0 53 27 2035
2017 Science and technology 38 24 28 5 5 0 0 63 9 43
2017 Library services 51 15 10 0 19 0 6 70 20 18
2017 Legal services 20 45 25 0 9 0 0 65 9 39
2017 Administration and operations 49 29 10 5 6 0 0 79 11 1410
2017 Human resources 50 30 8 8 4 0 0 80 12 391
2017 Financial management 53 27 8 8 4 0 0 79 12 314
2017 Procurement 40 32 11 8 7 0 1 74 15 92
2017 Real property 49 26 13 8 4 0 0 75 12 75
2017 Materiel management 49 26 12 8 5 0 0 75 13 140
2017 Information management 43 33 9 7 6 1 1 77 13 142
2017 Information technology 55 24 10 5 5 0 1 80 10 258
2017 Internal audit 60 21 10 5 5 0 0 81 10 21
2017 Evaluation 48 27 11 8 4 0 1 76 13 104
2017 Data sciences 64 12 6 12 6 0 0 76 18 17
2017 Policy 51 31 12 5 1 0 0 82 6 78
2017 Project management 43 26 16 9 5 0 1 70 14 151
2017 Other services to the public 43 29 9 10 9 0 1 72 19 297
2017 None of the above 36 29 14 8 12 0 0 66 20 1702
2014 Client contact centre 32 36 17 6 9 0 0 69 15 220
2014 Health care practitioners 35 32 15 9 8 0 0 68 18 878
2014 Federal regulators 24 23 34 7 12 0 0 47 19 26
2014 Compliance, inspection and enforcement 40 37 9 6 7 1 0 77 13 258
2014 Communications or public affairs 56 21 5 10 7 1 0 78 17 77
2014 Access to information and privacy 39 29 9 8 16 0 0 68 23 44
2014 Security 23 33 23 10 10 1 1 57 20 3209
2014 Science and technology 32 47 10 11 0 0 0 79 11 45
2014 Library services 25 34 15 7 19 0 0 59 26 15
2014 Legal services 30 29 26 11 5 0 0 59 16 48
2014 Administration and operations 48 28 10 8 5 0 0 77 13 1803
2014 Human resources 47 30 10 8 5 0 0 78 13 561
2014 Financial management 45 32 9 5 9 0 1 78 13 336
2014 Procurement 36 36 12 8 6 1 1 73 15 83
2014 Real property 35 39 11 8 7 0 0 74 15 96
2014 Materiel management 53 19 11 7 9 1 0 73 16 190
2014 Information management 49 30 9 5 5 1 2 81 10 169
2014 Information technology 54 28 12 4 2 1 0 82 6 293
2014 Internal audit 49 27 7 10 7 0 0 76 17 29
2014 Evaluation 50 33 9 3 4 1 0 84 8 136
2014 Other services to the public 40 30 14 9 7 1 0 70 16 437
2014 None of the above 37 32 13 8 8 1 0 71 17 1782

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 42 30 13 4 0 0 53 17 25
2019 Health care practitioners 33 49 5 6 5 1 0 83 11 104
2019 Compliance, inspection and enforcement 21 31 23 13 12 0 0 52 25 30
2019 Communications or public affairs 43 48 0 5 0 4 0 95 5 21
2019 Access to information and privacy 30 40 9 0 10 10 0 78 11 10
2019 Security 12 49 16 14 10 0 0 61 24 372
2019 Administration and operations 19 49 15 13 3 0 0 69 16 418
2019 Human resources 21 51 12 10 4 1 1 73 14 88
2019 Financial management 15 48 12 18 1 3 4 68 20 118
2019 Procurement 11 51 5 22 11 0 0 62 33 18
2019 Real property 12 53 14 13 8 0 0 65 21 40
2019 Materiel management 8 58 16 16 3 0 0 66 18 39
2019 Information management 15 41 25 15 0 5 0 59 16 20
2019 Information technology 21 44 19 9 1 3 3 69 11 75
2019 Evaluation 0 22 32 30 8 0 8 24 41 13
2019 Policy 14 54 13 19 0 0 0 67 19 23
2019 Project management 23 43 15 13 5 0 0 66 19 59
2019 Other services to the public 14 51 20 12 2 0 0 65 14 46
2019 None of the above 17 47 20 11 4 0 0 65 15 209
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 29 22 16 18 3 0 43 35 144
2019 Health care practitioners 21 29 20 12 10 7 1 54 24 701
2019 Federal regulators 38 27 20 11 5 0 0 64 16 14
2019 Compliance, inspection and enforcement 15 28 18 10 23 4 0 46 35 176
2019 Communications or public affairs 38 38 13 8 0 3 0 79 9 67
2019 Access to information and privacy 35 36 10 8 11 0 0 71 19 56
2019 Security 9 22 18 17 32 2 0 32 50 2055
2019 Science and technology 33 46 4 4 7 7 0 85 11 27
2019 Library services 30 22 35 13 0 0 0 51 13 17
2019 Legal services 23 29 18 12 15 2 0 53 28 39
2019 Administration and operations 31 34 15 9 7 2 0 67 17 1391
2019 Human resources 31 37 12 9 4 6 1 73 14 438
2019 Financial management 32 40 12 8 4 3 0 75 13 320
2019 Procurement 25 37 20 8 8 1 0 63 17 85
2019 Real property 28 31 19 12 7 2 0 60 20 84
2019 Materiel management 23 29 20 16 10 2 0 52 27 154
2019 Information management 27 23 19 14 8 6 2 55 24 166
2019 Information technology 25 32 18 14 6 5 1 59 22 236
2019 Internal audit 37 34 7 8 11 4 0 73 19 24
2019 Evaluation 12 39 22 14 11 4 0 52 25 86
2019 Data sciences 27 29 8 17 15 4 0 58 34 24
2019 Policy 34 33 8 13 10 1 0 68 24 93
2019 Project management 28 36 15 11 7 1 1 65 19 176
2019 Other services to the public 27 27 16 12 14 3 0 56 27 330
2019 None of the above 20 29 17 14 16 4 0 51 31 1394
2018 Client contact centre 16 34 21 12 13 3 1 52 26 155
2018 Health care practitioners 17 30 22 13 11 7 0 51 26 633
2018 Compliance, inspection and enforcement 16 22 16 17 24 5 0 40 43 176
2018 Communications or public affairs 42 20 15 10 11 1 0 63 21 65
2018 Access to information and privacy 25 22 30 14 9 0 0 47 23 37
2018 Security 7 20 16 17 38 2 0 27 56 1669
2018 Science and technology 29 24 23 11 11 3 0 55 22 32
2018 Library services 33 24 36 7 0 0 0 57 7 15
2018 Legal services 16 29 9 27 15 3 0 47 43 39
2018 Administration and operations 25 34 15 12 11 3 0 61 23 1245
2018 Human resources 28 36 17 10 5 3 0 66 16 377
2018 Financial management 27 42 13 8 7 3 0 71 16 284
2018 Procurement 28 30 19 10 10 2 0 60 21 94
2018 Real property 13 26 15 14 30 3 0 40 45 62
2018 Materiel management 13 38 24 12 12 2 0 52 24 116
2018 Information management 21 35 17 15 10 2 0 57 26 120
2018 Information technology 18 26 20 16 12 8 0 48 30 241
2018 Internal audit 19 24 40 12 0 4 0 46 12 24
2018 Evaluation 12 29 18 20 18 3 0 42 39 91
2018 Policy 20 32 15 22 11 1 0 52 33 79
2018 Project management 32 33 16 11 7 1 0 66 18 134
2018 Other services to the public 18 34 15 15 16 2 0 53 32 280
2018 None of the above 19 27 18 15 18 3 0 47 34 1151
2017 Client contact centre 15 36 24 11 9 6 0 54 21 152
2017 Health care practitioners 20 32 18 10 12 7 0 56 25 771
2017 Federal regulators 13 21 14 4 47 0 0 34 52 17
2017 Compliance, inspection and enforcement 10 27 22 16 21 4 0 38 39 160
2017 Communications or public affairs 47 26 11 9 1 5 0 77 11 71
2017 Access to information and privacy 16 35 14 13 18 2 2 53 32 44
2017 Security 7 20 19 20 32 2 0 28 53 2042
2017 Science and technology 19 37 24 9 2 8 0 61 13 43
2017 Library services 29 39 10 11 5 0 6 73 17 18
2017 Legal services 21 30 15 15 11 8 0 55 28 40
2017 Administration and operations 24 33 15 13 11 3 0 59 25 1413
2017 Human resources 26 36 14 11 7 5 0 66 19 391
2017 Financial management 27 34 14 12 9 4 0 64 22 315
2017 Procurement 22 30 17 12 11 6 1 56 25 91
2017 Real property 18 33 23 9 12 4 0 53 23 74
2017 Materiel management 21 33 21 9 11 4 1 57 21 141
2017 Information management 18 35 20 11 6 7 2 58 19 142
2017 Information technology 21 30 19 13 8 9 0 56 23 258
2017 Internal audit 14 37 21 28 0 0 0 51 28 21
2017 Evaluation 11 30 29 8 9 12 0 47 20 104
2017 Data sciences 12 23 18 30 18 0 0 35 47 17
2017 Policy 25 39 8 12 11 4 0 67 24 78
2017 Project management 20 35 12 16 14 2 1 57 30 151
2017 Other services to the public 19 27 16 16 16 6 0 49 34 300
2017 None of the above 16 28 19 15 19 3 1 46 35 1703
2014 Client contact centre 15 32 23 16 11 3 0 48 28 220
2014 Health care practitioners 15 31 22 14 11 6 0 49 28 880
2014 Federal regulators 3 10 32 18 34 3 0 13 54 26
2014 Compliance, inspection and enforcement 14 31 16 19 17 3 1 47 37 257
2014 Communications or public affairs 39 36 13 8 1 2 0 77 9 77
2014 Access to information and privacy 17 36 8 14 14 10 0 60 31 44
2014 Security 9 25 20 20 23 3 0 36 44 3210
2014 Science and technology 20 41 17 14 6 0 3 62 20 45
2014 Library services 32 26 15 7 14 7 0 62 22 15
2014 Legal services 16 31 18 14 18 3 0 49 33 48
2014 Administration and operations 24 34 16 13 10 3 0 60 23 1804
2014 Human resources 22 34 17 14 7 5 0 60 23 562
2014 Financial management 21 40 13 15 7 4 0 63 23 337
2014 Procurement 18 33 21 17 4 7 0 55 22 83
2014 Real property 21 37 23 10 3 6 0 62 14 96
2014 Materiel management 24 33 17 13 7 4 1 61 21 190
2014 Information management 23 37 16 6 8 7 2 66 16 170
2014 Information technology 25 39 16 10 4 7 0 68 14 293
2014 Internal audit 35 34 7 7 10 7 0 74 18 29
2014 Evaluation 16 36 17 9 12 8 1 57 24 136
2014 Other services to the public 22 27 20 14 12 4 0 51 28 436
2014 None of the above 15 32 19 15 15 5 0 49 31 1780

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 29 22 17 20 1 0 40 38 144
2019 Health care practitioners 19 29 21 14 14 3 1 49 29 701
2019 Federal regulators 28 46 5 5 16 0 0 74 21 14
2019 Compliance, inspection and enforcement 12 33 13 14 28 0 0 45 42 175
2019 Communications or public affairs 41 34 14 8 1 1 0 76 10 67
2019 Access to information and privacy 31 34 10 6 14 4 0 68 21 56
2019 Security 8 20 16 18 37 1 0 28 55 2050
2019 Science and technology 29 36 19 6 7 4 0 67 14 27
2019 Library services 30 22 29 13 6 0 0 52 19 17
2019 Legal services 27 24 27 6 15 0 0 51 22 39
2019 Administration and operations 30 33 15 11 9 1 0 64 20 1388
2019 Human resources 29 35 16 11 5 3 1 66 17 439
2019 Financial management 33 42 12 9 3 1 0 76 12 319
2019 Procurement 30 28 20 14 7 0 1 59 21 85
2019 Real property 18 33 24 12 12 1 0 51 25 84
2019 Materiel management 21 27 20 18 13 1 0 48 32 154
2019 Information management 29 23 18 13 12 3 2 55 26 165
2019 Information technology 19 31 20 15 12 2 1 51 28 234
2019 Internal audit 37 34 15 4 11 0 0 70 15 24
2019 Evaluation 10 31 26 19 14 0 0 41 33 85
2019 Data sciences 22 35 12 15 15 0 0 57 31 24
2019 Policy 35 28 11 19 6 1 0 63 26 92
2019 Project management 29 31 14 16 10 0 0 61 25 176
2019 Other services to the public 24 29 16 13 15 3 1 55 29 329
2019 None of the above 20 27 17 16 18 1 0 48 35 1390
2018 Client contact centre 12 29 29 16 14 1 0 41 30 156
2018 Health care practitioners 16 26 22 18 15 2 0 43 34 632
2018 Compliance, inspection and enforcement 13 23 11 20 31 2 0 37 52 175
2018 Communications or public affairs 37 24 18 11 6 0 3 63 18 65
2018 Access to information and privacy 23 27 26 17 8 0 0 50 25 37
2018 Security 6 18 15 18 42 0 0 24 60 1666
2018 Science and technology 28 16 20 24 13 0 0 43 37 32
2018 Library services 32 29 32 7 0 0 0 61 7 15
2018 Legal services 16 33 17 24 8 2 0 51 32 39
2018 Administration and operations 23 32 16 15 12 1 0 56 28 1246
2018 Human resources 27 35 16 13 7 2 0 63 21 375
2018 Financial management 28 36 21 9 7 1 0 64 16 285
2018 Procurement 22 34 19 11 13 0 0 56 24 92
2018 Real property 8 26 20 15 30 1 0 34 46 62
2018 Materiel management 16 30 21 18 14 2 0 47 32 116
2018 Information management 22 27 20 18 11 2 0 51 30 120
2018 Information technology 16 25 21 19 15 3 0 42 36 241
2018 Internal audit 23 41 24 4 4 4 0 67 8 24
2018 Evaluation 10 22 22 27 18 1 0 33 45 91
2018 Policy 20 30 14 24 10 1 0 51 35 79
2018 Project management 30 30 23 9 8 1 0 60 16 132
2018 Other services to the public 16 29 21 14 19 1 0 45 34 280
2018 None of the above 17 25 18 18 20 1 0 43 39 1150
2017 Client contact centre 14 28 29 15 10 3 0 44 26 152
2017 Health care practitioners 17 29 18 17 16 4 0 48 34 772
2017 Federal regulators 9 8 9 28 43 4 0 17 74 17
2017 Compliance, inspection and enforcement 6 29 16 15 32 2 0 36 48 160
2017 Communications or public affairs 40 35 10 10 5 1 0 76 15 71
2017 Access to information and privacy 18 27 16 14 20 5 0 47 36 43
2017 Security 6 18 17 21 37 1 0 24 58 2038
2017 Science and technology 11 15 44 20 5 6 0 27 26 43
2017 Library services 20 31 25 19 0 0 6 53 21 18
2017 Legal services 16 30 19 17 16 2 0 47 34 40
2017 Administration and operations 22 31 17 16 12 2 0 54 29 1414
2017 Human resources 24 39 18 11 7 1 0 64 19 391
2017 Financial management 27 33 17 12 10 1 0 61 22 315
2017 Procurement 21 28 14 22 12 2 1 50 35 91
2017 Real property 18 26 19 20 15 3 0 45 36 75
2017 Materiel management 21 31 19 18 9 2 1 53 28 141
2017 Information management 13 31 25 16 8 4 1 47 26 143
2017 Information technology 15 28 19 23 13 2 0 44 36 257
2017 Internal audit 27 40 23 10 0 0 0 67 10 21
2017 Evaluation 8 32 27 15 15 3 0 41 31 104
2017 Data sciences 12 23 12 24 29 0 0 35 53 17
2017 Policy 25 37 12 11 13 1 0 63 24 77
2017 Project management 19 32 16 16 16 1 1 52 32 150
2017 Other services to the public 18 27 14 19 20 2 0 46 40 300
2017 None of the above 14 26 17 19 22 1 1 41 42 1700
2014 Client contact centre 13 23 24 19 20 2 0 36 39 221
2014 Health care practitioners 11 26 23 19 18 3 0 38 38 880
2014 Federal regulators 0 24 20 17 39 0 0 24 56 26
2014 Compliance, inspection and enforcement 14 29 15 23 19 0 0 42 42 258
2014 Communications or public affairs 34 43 13 8 1 1 0 78 9 77
2014 Access to information and privacy 19 40 16 8 14 4 0 61 22 44
2014 Security 9 22 19 21 27 1 0 31 49 3210
2014 Science and technology 16 38 20 19 3 4 0 56 23 45
2014 Library services 25 33 15 13 14 0 0 58 27 15
2014 Legal services 13 24 28 8 26 2 0 38 34 48
2014 Administration and operations 22 33 17 17 11 1 0 55 28 1803
2014 Human resources 21 32 20 16 9 2 0 54 25 561
2014 Financial management 19 34 21 15 10 1 1 53 25 337
2014 Procurement 19 30 24 15 10 2 0 50 26 83
2014 Real property 14 34 31 14 7 1 0 48 21 96
2014 Materiel management 23 35 14 15 12 1 1 59 27 190
2014 Information management 20 35 20 10 12 2 2 57 22 170
2014 Information technology 20 38 19 13 8 2 0 59 22 293
2014 Internal audit 31 38 14 4 10 3 0 72 14 29
2014 Evaluation 12 28 25 14 15 5 0 43 31 136
2014 Other services to the public 19 27 22 17 14 1 0 47 31 437
2014 None of the above 14 27 20 18 18 2 0 42 37 1780

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 21 26 19 23 1 0 30 43 143
2019 Health care practitioners 16 25 22 19 14 4 1 43 34 696
2019 Federal regulators 28 42 8 5 16 0 0 70 21 14
2019 Compliance, inspection and enforcement 12 21 20 22 25 1 0 33 47 176
2019 Communications or public affairs 31 38 11 15 1 3 0 71 17 67
2019 Access to information and privacy 27 37 13 6 14 2 0 66 21 55
2019 Security 6 17 18 20 37 2 0 24 58 2044
2019 Science and technology 17 37 18 18 7 4 0 56 25 27
2019 Library services 23 16 29 18 7 6 0 42 27 17
2019 Legal services 17 32 23 8 18 2 0 50 26 39
2019 Administration and operations 23 34 18 15 9 2 0 58 24 1385
2019 Human resources 22 32 18 15 7 5 1 57 24 435
2019 Financial management 25 40 20 7 5 3 0 67 12 318
2019 Procurement 23 24 27 15 9 0 1 48 25 86
2019 Real property 10 32 25 21 12 0 0 42 33 84
2019 Materiel management 17 29 20 15 17 2 0 47 32 153
2019 Information management 23 23 24 12 11 6 2 50 25 165
2019 Information technology 12 25 28 16 14 5 1 39 31 233
2019 Internal audit 26 26 30 15 0 4 0 53 15 24
2019 Evaluation 7 22 36 25 11 0 0 28 35 85
2019 Data sciences 19 29 24 8 15 5 0 50 25 24
2019 Policy 24 30 13 21 8 3 0 56 31 93
2019 Project management 18 33 21 16 11 1 0 52 27 175
2019 Other services to the public 18 31 19 15 14 2 1 50 30 328
2019 None of the above 15 26 19 18 20 2 0 42 39 1386
2018 Client contact centre 8 21 31 23 13 2 1 30 37 155
2018 Health care practitioners 12 23 25 18 17 5 0 37 37 631
2018 Compliance, inspection and enforcement 7 21 17 19 32 3 0 29 53 174
2018 Communications or public affairs 25 35 17 11 6 3 3 63 18 65
2018 Access to information and privacy 14 33 29 17 8 0 0 46 25 36
2018 Security 4 15 17 20 42 1 0 19 64 1660
2018 Science and technology 12 17 27 24 13 7 0 31 40 32
2018 Library services 20 27 28 18 0 7 0 50 20 15
2018 Legal services 14 29 12 27 16 2 0 44 44 39
2018 Administration and operations 17 30 20 19 12 3 0 48 31 1241
2018 Human resources 17 32 21 17 8 4 0 51 26 375
2018 Financial management 21 33 25 12 7 2 0 55 19 285
2018 Procurement 16 33 21 18 10 2 0 50 29 94
2018 Real property 6 25 20 17 30 2 0 32 48 62
2018 Materiel management 11 28 23 21 15 3 0 40 37 116
2018 Information management 19 26 22 20 8 4 0 47 29 120
2018 Information technology 11 19 24 24 18 5 0 32 43 240
2018 Internal audit 15 23 28 16 4 13 0 44 23 24
2018 Evaluation 9 17 23 29 19 3 0 27 49 92
2018 Policy 15 31 18 16 17 3 0 47 34 79
2018 Project management 21 33 24 15 7 0 0 54 22 134
2018 Other services to the public 12 27 24 18 18 2 0 39 37 279
2018 None of the above 13 24 20 20 20 3 0 37 42 1150
2017 Client contact centre 12 20 31 22 8 6 0 35 32 151
2017 Health care practitioners 13 26 19 20 16 6 0 42 38 768
2017 Federal regulators 9 8 8 19 53 4 0 17 74 17
2017 Compliance, inspection and enforcement 4 24 16 23 32 1 0 28 55 160
2017 Communications or public affairs 21 44 13 14 4 4 0 68 18 71
2017 Access to information and privacy 13 21 20 20 15 7 3 38 39 44
2017 Security 5 16 19 24 36 1 0 20 60 2038
2017 Science and technology 11 17 35 23 7 8 0 30 32 43
2017 Library services 10 35 25 24 0 0 6 48 26 18
2017 Legal services 16 35 13 11 21 4 0 53 34 40
2017 Administration and operations 16 32 18 19 12 3 0 49 32 1409
2017 Human resources 17 32 22 17 9 3 0 50 27 391
2017 Financial management 19 35 17 16 10 3 0 55 27 314
2017 Procurement 11 30 14 23 15 7 0 45 41 90
2017 Real property 16 18 21 21 17 7 0 37 41 75
2017 Materiel management 16 32 20 19 11 4 1 49 30 141
2017 Information management 12 30 29 15 6 6 1 45 23 143
2017 Information technology 9 26 25 18 17 6 0 37 37 258
2017 Internal audit 9 42 35 10 0 5 0 53 10 21
2017 Evaluation 7 20 39 17 17 0 0 27 34 103
2017 Data sciences 0 35 6 47 12 0 0 35 59 17
2017 Policy 18 34 15 17 12 4 0 53 31 78
2017 Project management 16 31 18 16 17 1 1 47 34 150
2017 Other services to the public 14 23 20 20 21 3 0 37 42 300
2017 None of the above 11 23 20 21 22 2 1 35 45 1701
2014 Client contact centre 12 17 21 27 19 3 0 30 48 221
2014 Health care practitioners 8 21 21 26 19 4 0 31 48 880
2014 Federal regulators 0 27 15 19 34 5 0 28 56 26
2014 Compliance, inspection and enforcement 9 26 19 23 22 1 0 35 46 258
2014 Communications or public affairs 21 47 16 13 2 1 0 69 15 76
2014 Access to information and privacy 16 42 12 9 16 4 0 60 27 44
2014 Security 5 20 21 24 28 2 0 26 53 3211
2014 Science and technology 11 30 23 22 8 5 0 43 32 45
2014 Library services 7 39 14 14 21 7 0 48 37 15
2014 Legal services 12 26 26 13 22 2 0 38 36 48
2014 Administration and operations 16 31 18 20 13 2 0 48 33 1804
2014 Human resources 13 30 19 21 13 4 0 44 35 560
2014 Financial management 14 29 21 23 11 2 1 43 35 336
2014 Procurement 11 30 24 21 11 2 0 42 33 83
2014 Real property 10 27 22 30 9 2 0 38 40 95
2014 Materiel management 16 32 17 20 13 1 1 49 33 190
2014 Information management 14 33 19 16 11 6 2 51 29 170
2014 Information technology 14 34 24 15 9 3 0 49 26 293
2014 Internal audit 18 37 14 17 7 7 0 59 26 29
2014 Evaluation 7 23 24 26 18 3 0 30 45 136
2014 Other services to the public 15 25 23 20 16 2 0 40 36 436
2014 None of the above 10 25 20 21 20 3 0 36 43 1781

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 23 20 15 28 1 0 36 43 143
2019 Health care practitioners 13 28 21 18 17 2 0 43 36 695
2019 Federal regulators 17 31 8 28 16 0 0 48 44 14
2019 Compliance, inspection and enforcement 10 25 14 23 28 0 0 34 51 176
2019 Communications or public affairs 36 40 7 17 0 0 0 76 17 67
2019 Access to information and privacy 28 37 10 6 16 3 0 67 23 56
2019 Security 6 16 15 19 42 1 0 23 62 2050
2019 Science and technology 20 33 15 22 7 3 0 55 29 27
2019 Library services 6 28 24 19 17 6 0 36 39 17
2019 Legal services 14 28 9 14 32 2 0 44 47 39
2019 Administration and operations 21 34 16 17 12 1 0 55 29 1390
2019 Human resources 21 35 17 16 8 2 0 58 24 434
2019 Financial management 23 43 14 12 8 1 0 66 20 319
2019 Procurement 17 34 23 12 12 0 1 52 25 86
2019 Real property 11 37 22 18 12 0 0 48 30 84
2019 Materiel management 18 27 19 14 21 1 0 45 35 153
2019 Information management 22 29 19 14 12 3 2 53 27 162
2019 Information technology 12 31 21 17 15 3 1 45 33 235
2019 Internal audit 20 37 4 19 11 9 0 63 33 24
2019 Evaluation 8 29 26 27 9 1 0 38 36 86
2019 Data sciences 13 21 20 26 19 0 0 34 45 24
2019 Policy 24 27 12 22 15 0 0 51 37 93
2019 Project management 15 33 15 23 13 0 0 48 36 175
2019 Other services to the public 20 25 18 17 18 1 1 45 36 327
2019 None of the above 14 25 17 19 23 1 0 39 43 1389
2018 Client contact centre 9 27 24 23 16 1 0 37 40 153
2018 Health care practitioners 13 25 23 19 18 2 0 39 38 631
2018 Compliance, inspection and enforcement 8 19 13 17 41 2 0 27 60 176
2018 Communications or public affairs 25 35 13 18 6 0 3 62 25 65
2018 Access to information and privacy 24 36 10 7 23 0 0 60 30 37
2018 Security 4 15 14 20 47 1 0 19 68 1656
2018 Science and technology 15 36 20 17 13 0 0 51 30 32
2018 Library services 14 47 14 25 0 0 0 61 25 15
2018 Legal services 5 34 22 14 23 2 0 39 38 39
2018 Administration and operations 16 29 19 19 16 1 0 46 35 1242
2018 Human resources 18 37 17 18 9 2 0 56 27 376
2018 Financial management 19 33 18 18 10 1 0 53 29 283
2018 Procurement 16 34 22 14 14 1 0 50 28 94
2018 Real property 6 27 18 20 28 1 0 33 48 62
2018 Materiel management 11 28 15 21 21 3 0 40 44 116
2018 Information management 19 27 22 19 12 1 0 46 31 120
2018 Information technology 11 21 22 26 18 2 0 33 45 240
2018 Internal audit 8 44 24 20 4 0 0 52 24 24
2018 Evaluation 6 19 18 35 21 0 0 25 57 92
2018 Policy 16 28 17 20 19 0 0 43 40 79
2018 Project management 20 33 23 15 9 0 0 52 25 134
2018 Other services to the public 13 25 21 17 22 1 0 39 40 279
2018 None of the above 10 24 17 24 24 1 0 35 48 1151
2017 Client contact centre 12 24 33 19 11 1 0 36 30 152
2017 Health care practitioners 14 29 19 19 16 4 0 44 36 770
2017 Federal regulators 17 16 0 4 63 0 0 33 67 17
2017 Compliance, inspection and enforcement 5 22 15 23 33 1 0 27 57 160
2017 Communications or public affairs 26 36 16 15 4 3 0 64 20 71
2017 Access to information and privacy 13 25 24 16 20 2 0 40 36 44
2017 Security 4 15 16 22 42 1 0 19 65 2039
2017 Science and technology 14 19 38 13 7 9 0 36 22 43
2017 Library services 15 39 30 5 5 0 6 57 11 18
2017 Legal services 17 22 15 18 26 2 0 40 45 40
2017 Administration and operations 15 34 15 18 16 2 0 50 35 1411
2017 Human resources 18 32 18 21 10 1 0 51 31 388
2017 Financial management 16 34 18 15 15 1 0 51 31 314
2017 Procurement 11 40 16 21 9 3 0 52 31 91
2017 Real property 12 29 22 22 12 4 0 42 35 75
2017 Materiel management 14 32 15 21 16 1 1 47 37 141
2017 Information management 12 36 15 17 13 6 1 52 31 143
2017 Information technology 11 30 17 20 18 4 0 42 39 258
2017 Internal audit 22 49 15 15 0 0 0 70 15 20
2017 Evaluation 7 35 26 15 15 1 0 43 31 104
2017 Data sciences 0 23 18 36 24 0 0 23 59 17
2017 Policy 21 29 16 20 13 1 0 51 33 78
2017 Project management 15 28 17 19 19 1 1 44 38 150
2017 Other services to the public 13 24 18 22 21 2 0 38 44 300
2017 None of the above 10 23 16 21 28 2 0 34 50 1701
2014 Client contact centre 8 30 18 19 22 2 0 39 43 221
2014 Health care practitioners 8 27 20 21 21 2 0 36 43 880
2014 Federal regulators 0 2 22 38 34 3 0 2 75 26
2014 Compliance, inspection and enforcement 10 27 12 28 23 0 0 36 52 258
2014 Communications or public affairs 19 45 13 15 5 2 0 65 21 76
2014 Access to information and privacy 16 45 18 13 8 0 0 61 21 44
2014 Security 6 19 18 24 32 1 0 25 56 3211
2014 Science and technology 14 30 25 23 7 0 0 44 30 45
2014 Library services 0 39 28 6 20 7 0 42 28 15
2014 Legal services 10 21 26 16 25 2 0 32 42 48
2014 Administration and operations 15 32 17 19 16 1 0 48 35 1801
2014 Human resources 12 31 19 22 15 2 0 44 37 562
2014 Financial management 11 35 18 19 16 1 0 47 35 336
2014 Procurement 14 30 23 14 15 3 0 46 29 83
2014 Real property 10 42 18 18 13 0 0 52 30 95
2014 Materiel management 15 31 14 20 18 2 1 47 38 190
2014 Information management 17 29 17 20 12 3 2 49 34 170
2014 Information technology 13 39 20 14 11 3 0 53 26 293
2014 Internal audit 21 45 10 17 7 0 0 66 23 29
2014 Evaluation 8 33 23 20 15 1 0 41 36 136
2014 Other services to the public 14 23 18 23 20 3 0 38 44 437
2014 None of the above 9 24 19 23 23 2 0 34 47 1781

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 25 5 5 7 7 3 80 14 144
2019 Health care practitioners 34 14 9 6 7 24 7 68 19 700
2019 Federal regulators 11 53 11 16 0 5 5 70 17 14
2019 Compliance, inspection and enforcement 27 16 5 5 12 28 6 65 27 178
2019 Communications or public affairs 49 24 14 3 1 3 6 80 5 67
2019 Access to information and privacy 45 20 8 7 3 13 4 78 12 56
2019 Security 22 12 12 10 16 23 6 48 36 2054
2019 Science and technology 35 27 8 0 9 16 4 78 11 27
2019 Library services 30 0 6 10 6 42 6 59 30 17
2019 Legal services 25 11 10 8 8 35 4 59 25 39
2019 Administration and operations 33 15 11 8 9 18 6 64 22 1391
2019 Human resources 53 21 11 3 3 7 3 82 6 444
2019 Financial management 40 21 10 6 4 13 6 75 13 320
2019 Procurement 45 20 7 7 2 15 5 80 11 86
2019 Real property 42 20 4 8 6 12 9 78 17 85
2019 Materiel management 27 9 11 8 10 28 7 56 28 154
2019 Information management 40 17 13 3 7 14 6 71 13 166
2019 Information technology 34 25 18 7 5 6 5 66 14 238
2019 Internal audit 66 11 4 0 0 19 0 95 0 24
2019 Evaluation 50 19 10 5 6 10 0 77 12 86
2019 Data sciences 39 26 24 0 12 0 0 64 12 24
2019 Policy 35 26 9 9 12 9 0 67 23 93
2019 Project management 39 28 14 3 3 9 4 77 7 176
2019 Other services to the public 29 12 9 9 12 23 7 58 29 327
2019 None of the above 24 11 11 9 12 25 6 52 31 1394
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 14 35 26 10 15 1 0 49 25 143
2019 Health care practitioners 22 42 19 10 5 1 0 65 16 699
2019 Federal regulators 17 68 0 0 16 0 0 84 16 14
2019 Compliance, inspection and enforcement 16 41 20 12 9 2 0 58 21 177
2019 Communications or public affairs 54 44 3 0 0 0 0 97 0 67
2019 Access to information and privacy 46 37 10 5 2 2 0 84 6 56
2019 Security 9 30 25 18 16 1 0 40 34 2055
2019 Science and technology 19 59 11 4 4 4 0 81 8 27
2019 Library services 29 45 25 0 0 0 0 75 0 17
2019 Legal services 17 37 23 18 6 0 0 54 24 38
2019 Administration and operations 29 44 15 8 3 1 0 73 11 1388
2019 Human resources 34 40 16 7 2 1 0 74 10 442
2019 Financial management 32 49 13 5 1 1 0 81 6 319
2019 Procurement 16 50 25 5 2 2 0 67 7 86
2019 Real property 24 35 21 13 6 0 1 60 19 83
2019 Materiel management 20 42 20 10 7 1 0 63 17 153
2019 Information management 39 37 14 5 5 0 0 75 10 165
2019 Information technology 20 48 18 9 3 2 0 69 12 239
2019 Internal audit 55 34 11 0 0 0 0 89 0 24
2019 Evaluation 23 42 21 10 3 0 0 66 14 86
2019 Data sciences 27 58 12 4 0 0 0 85 4 24
2019 Policy 37 38 16 7 1 0 0 75 8 93
2019 Project management 27 46 13 11 3 0 0 73 14 176
2019 Other services to the public 24 38 24 8 5 1 0 63 13 328
2019 None of the above 20 38 20 11 10 1 0 58 22 1390
2018 Client contact centre 16 43 20 15 6 0 0 59 21 156
2018 Health care practitioners 20 42 20 12 6 0 0 63 17 634
2018 Compliance, inspection and enforcement 13 37 15 18 15 2 0 51 34 176
2018 Communications or public affairs 45 42 8 2 0 0 3 90 2 65
2018 Access to information and privacy 21 60 11 5 3 0 0 81 8 36
2018 Security 8 31 23 18 19 0 0 39 38 1668
2018 Science and technology 23 26 29 13 9 0 0 49 22 32
2018 Library services 27 58 8 8 0 0 0 85 8 14
2018 Legal services 16 48 20 10 6 0 0 63 16 39
2018 Administration and operations 24 45 17 9 4 1 0 69 14 1242
2018 Human resources 29 44 15 8 2 1 0 74 11 373
2018 Financial management 26 48 18 5 2 0 0 74 8 282
2018 Procurement 21 53 14 6 5 0 0 74 11 93
2018 Real property 13 27 29 19 12 0 0 41 30 61
2018 Materiel management 21 35 22 18 5 0 0 55 23 115
2018 Information management 25 52 11 8 4 0 0 77 11 120
2018 Information technology 15 46 19 13 7 1 0 61 19 239
2018 Internal audit 38 53 4 4 0 0 0 92 4 24
2018 Evaluation 13 44 21 17 4 0 0 58 21 92
2018 Policy 34 45 7 7 7 0 0 79 14 77
2018 Project management 30 43 17 6 4 0 0 73 10 135
2018 Other services to the public 19 38 20 15 8 0 0 57 23 279
2018 None of the above 16 38 20 16 9 1 0 55 25 1150
2017 Client contact centre 18 44 25 6 5 2 0 63 12 152
2017 Health care practitioners 23 42 15 10 7 2 0 67 18 774
2017 Federal regulators 9 20 9 19 44 0 0 28 63 17
2017 Compliance, inspection and enforcement 11 34 19 20 15 0 0 45 35 160
2017 Communications or public affairs 38 49 9 4 0 0 0 87 4 71
2017 Access to information and privacy 18 42 18 9 7 4 2 64 17 44
2017 Security 9 30 25 17 19 1 0 40 35 2037
2017 Science and technology 19 49 16 11 5 0 0 67 16 41
2017 Library services 29 21 21 0 24 0 6 53 25 18
2017 Legal services 21 36 18 21 4 0 0 57 25 40
2017 Administration and operations 25 42 17 10 5 1 0 68 15 1409
2017 Human resources 30 44 16 6 2 1 0 75 9 390
2017 Financial management 23 47 13 9 7 1 0 71 16 315
2017 Procurement 15 51 20 8 4 2 0 67 12 91
2017 Real property 15 42 25 11 7 1 0 57 17 75
2017 Materiel management 22 46 17 8 8 0 0 67 15 140
2017 Information management 20 49 14 12 3 2 1 70 15 143
2017 Information technology 20 43 21 11 4 1 0 63 15 258
2017 Internal audit 37 49 14 0 0 0 0 86 0 21
2017 Evaluation 15 52 23 5 5 0 0 67 10 104
2017 Data sciences 29 53 6 6 6 0 0 82 12 17
2017 Policy 36 44 9 7 4 0 0 80 11 78
2017 Project management 22 39 17 15 6 0 1 62 21 151
2017 Other services to the public 19 39 20 11 9 1 1 59 21 298
2017 None of the above 18 35 19 15 12 1 0 53 28 1697
2014 Client contact centre 15 36 25 15 9 0 0 51 24 221
2014 Health care practitioners 14 41 22 13 7 2 0 57 21 880
2014 Federal regulators 7 30 31 20 8 5 0 38 29 26
2014 Compliance, inspection and enforcement 17 34 24 14 11 0 0 51 25 258
2014 Communications or public affairs 36 49 5 9 0 1 0 86 9 76
2014 Access to information and privacy 33 39 13 5 7 4 0 75 12 44
2014 Security 11 34 24 16 13 1 0 46 29 3214
2014 Science and technology 25 35 28 4 2 6 0 64 7 45
2014 Library services 19 39 14 14 14 0 0 58 28 15
2014 Legal services 11 40 24 13 9 2 0 53 23 48
2014 Administration and operations 26 39 16 12 6 1 0 66 18 1805
2014 Human resources 24 45 17 8 4 1 0 70 13 563
2014 Financial management 19 43 18 10 8 2 1 63 19 336
2014 Procurement 14 39 27 14 6 0 0 53 20 83
2014 Real property 19 38 25 12 5 1 0 58 17 96
2014 Materiel management 21 38 20 9 10 1 1 60 20 189
2014 Information management 26 42 17 8 5 1 1 69 13 170
2014 Information technology 28 43 15 8 4 1 0 72 13 293
2014 Internal audit 58 32 3 7 0 0 0 90 7 29
2014 Evaluation 19 45 19 8 10 0 0 63 18 136
2014 Other services to the public 22 36 21 11 7 2 0 60 19 436
2014 None of the above 17 35 21 15 11 1 0 52 27 1780

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 7 21 26 20 22 3 0 29 44 143
2019 Health care practitioners 10 26 21 25 16 2 0 37 41 698
2019 Federal regulators 6 46 11 16 22 0 0 52 38 13
2019 Compliance, inspection and enforcement 5 21 21 29 23 1 0 26 53 176
2019 Communications or public affairs 17 45 16 19 1 1 0 63 21 64
2019 Access to information and privacy 22 45 8 10 8 7 0 72 19 56
2019 Security 4 16 19 29 31 1 0 21 60 2051
2019 Science and technology 17 40 14 19 7 4 0 59 26 27
2019 Library services 16 12 30 42 0 0 0 28 42 17
2019 Legal services 12 28 12 30 14 4 0 43 45 39
2019 Administration and operations 15 36 19 19 9 1 0 52 29 1388
2019 Human resources 15 31 22 21 8 2 0 47 31 445
2019 Financial management 19 40 19 16 5 2 0 59 21 319
2019 Procurement 6 41 26 18 7 2 0 49 25 86
2019 Real property 10 24 27 23 15 0 1 35 38 83
2019 Materiel management 12 31 26 15 14 1 0 43 30 153
2019 Information management 20 28 23 16 11 2 0 49 27 164
2019 Information technology 11 32 24 21 8 3 0 44 30 238
2019 Internal audit 17 20 26 29 0 0 8 40 32 24
2019 Evaluation 4 24 32 35 6 0 0 27 40 86
2019 Data sciences 0 47 12 29 8 4 0 49 39 24
2019 Policy 17 32 14 24 9 3 0 51 34 91
2019 Project management 12 34 22 20 12 1 0 46 32 174
2019 Other services to the public 13 31 19 24 12 1 0 44 36 326
2019 None of the above 11 26 22 23 17 1 0 37 40 1387

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 38 16 11 16 1 1 56 28 144
2019 Health care practitioners 30 36 14 13 7 0 0 66 20 701
2019 Federal regulators 38 27 36 0 0 0 0 64 0 14
2019 Compliance, inspection and enforcement 19 35 19 11 16 0 0 54 27 178
2019 Communications or public affairs 54 36 7 1 0 1 0 91 1 67
2019 Access to information and privacy 43 26 16 8 7 2 0 69 14 56
2019 Security 12 30 19 17 19 1 1 43 37 2047
2019 Science and technology 34 33 11 11 11 0 0 67 22 26
2019 Library services 28 47 20 6 0 0 0 75 6 17
2019 Legal services 28 27 14 15 13 2 0 56 30 38
2019 Administration and operations 36 39 11 8 4 1 0 77 12 1391
2019 Human resources 37 38 12 6 4 1 1 77 10 442
2019 Financial management 36 39 11 7 4 2 0 77 11 320
2019 Procurement 25 38 14 15 7 1 0 64 22 86
2019 Real property 26 39 19 11 5 0 0 65 16 84
2019 Materiel management 26 41 13 9 9 2 0 68 19 153
2019 Information management 37 39 12 5 5 2 0 77 10 165
2019 Information technology 32 46 11 7 2 2 0 79 9 237
2019 Internal audit 42 19 15 20 0 0 4 64 21 24
2019 Evaluation 14 38 20 15 12 1 0 53 27 86
2019 Data sciences 17 50 12 12 0 5 4 73 14 24
2019 Policy 31 34 11 16 6 0 2 66 22 93
2019 Project management 37 40 10 9 3 1 0 78 12 176
2019 Other services to the public 27 40 14 9 9 1 0 68 18 326
2019 None of the above 23 35 17 11 11 1 1 60 23 1391
2018 Client contact centre 16 47 16 14 5 0 1 64 20 157
2018 Health care practitioners 28 40 13 11 6 1 0 69 17 633
2018 Compliance, inspection and enforcement 20 34 16 16 13 1 0 54 29 175
2018 Communications or public affairs 51 37 5 3 1 0 3 91 5 66
2018 Access to information and privacy 32 41 13 9 6 0 0 73 14 37
2018 Security 12 30 19 16 21 1 0 43 38 1665
2018 Science and technology 33 31 15 9 12 0 0 64 21 32
2018 Library services 33 52 14 0 0 0 0 86 0 15
2018 Legal services 17 38 18 21 6 0 0 55 27 39
2018 Administration and operations 34 39 12 8 6 1 0 74 14 1244
2018 Human resources 40 40 10 6 3 1 0 81 9 379
2018 Financial management 28 47 12 8 4 1 0 76 12 284
2018 Procurement 31 39 15 7 6 0 1 71 13 94
2018 Real property 17 36 18 14 15 0 0 53 29 61
2018 Materiel management 27 44 16 8 5 0 0 71 13 115
2018 Information management 26 50 11 5 6 2 1 77 12 120
2018 Information technology 26 44 14 10 4 1 1 72 14 237
2018 Internal audit 20 68 8 0 0 0 4 92 0 23
2018 Evaluation 19 36 15 21 8 1 0 56 29 90
2018 Policy 38 37 11 6 5 4 0 78 11 77
2018 Project management 35 39 12 7 1 1 5 79 9 135
2018 Other services to the public 23 37 18 12 9 0 0 60 22 276
2018 None of the above 24 39 14 11 10 1 1 65 21 1152
2017 Client contact centre 21 42 22 8 5 1 0 64 13 152
2017 Health care practitioners 32 41 10 10 6 2 0 75 16 773
2017 Federal regulators 21 8 14 9 49 0 0 29 57 17
2017 Compliance, inspection and enforcement 15 39 16 15 12 1 0 55 28 160
2017 Communications or public affairs 44 41 6 4 1 1 1 88 5 71
2017 Access to information and privacy 33 33 9 13 4 7 0 71 19 44
2017 Security 14 34 18 14 17 2 1 49 32 2037
2017 Science and technology 28 46 9 9 2 5 0 78 12 42
2017 Library services 48 30 11 0 5 0 6 83 5 18
2017 Legal services 31 39 16 11 2 0 0 70 13 40
2017 Administration and operations 34 41 11 8 5 2 0 77 12 1405
2017 Human resources 44 37 8 5 3 2 1 83 8 390
2017 Financial management 32 41 10 10 4 3 1 75 15 314
2017 Procurement 27 41 12 12 6 2 0 70 18 91
2017 Real property 26 41 15 5 11 2 0 68 16 75
2017 Materiel management 35 41 11 7 5 1 1 77 12 140
2017 Information management 35 40 11 6 3 3 2 79 10 143
2017 Information technology 32 40 15 7 2 3 0 74 10 258
2017 Internal audit 58 19 10 14 0 0 0 77 14 21
2017 Evaluation 22 45 11 15 4 3 0 70 19 104
2017 Data sciences 35 41 18 6 0 0 0 76 6 17
2017 Policy 46 39 7 4 3 2 0 86 7 77
2017 Project management 39 31 11 12 4 2 1 72 17 151
2017 Other services to the public 31 36 15 9 6 3 0 69 15 297
2017 None of the above 24 37 15 11 10 2 0 63 22 1696
2014 Client contact centre 25 40 18 8 6 3 0 67 15 221
2014 Health care practitioners 27 42 11 11 7 1 1 71 18 878
2014 Federal regulators 8 31 20 21 15 5 0 41 38 26
2014 Compliance, inspection and enforcement 26 41 14 11 7 1 0 68 18 257
2014 Communications or public affairs 57 36 4 1 0 2 0 95 1 76
2014 Access to information and privacy 40 32 13 0 7 6 2 79 8 44
2014 Security 17 39 18 13 10 3 1 58 24 3209
2014 Science and technology 27 47 7 11 8 0 0 74 19 45
2014 Library services 32 40 14 0 14 0 0 72 14 15
2014 Legal services 36 36 12 8 6 2 0 73 15 48
2014 Administration and operations 39 36 11 7 5 2 0 76 12 1805
2014 Human resources 42 38 8 7 3 2 1 82 10 562
2014 Financial management 30 42 10 10 5 2 1 75 15 336
2014 Procurement 28 48 9 8 2 4 0 80 11 83
2014 Real property 29 44 13 5 4 4 0 77 10 96
2014 Materiel management 36 36 12 7 5 3 1 75 13 190
2014 Information management 42 33 10 6 5 3 2 79 11 170
2014 Information technology 39 36 11 8 3 3 1 78 11 293
2014 Internal audit 49 24 3 10 10 3 0 75 22 29
2014 Evaluation 27 46 10 9 3 4 0 76 13 136
2014 Other services to the public 33 40 12 6 6 2 0 75 13 436
2014 None of the above 27 38 14 11 7 3 0 67 19 1781

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 33 23 14 12 1 0 50 27 143
2019 Health care practitioners 22 34 22 12 8 2 0 57 20 700
2019 Federal regulators 5 49 20 21 5 0 0 54 26 14
2019 Compliance, inspection and enforcement 14 35 21 14 16 0 0 49 30 178
2019 Communications or public affairs 48 38 10 3 0 1 0 87 3 67
2019 Access to information and privacy 44 33 5 11 8 0 0 76 19 56
2019 Security 9 26 22 18 24 1 0 35 43 2048
2019 Science and technology 33 42 10 7 4 3 0 78 11 27
2019 Library services 28 41 25 6 0 0 0 69 6 17
2019 Legal services 25 34 14 15 10 2 0 60 26 39
2019 Administration and operations 29 39 15 9 6 1 0 69 16 1384
2019 Human resources 35 39 17 6 3 1 0 74 9 443
2019 Financial management 35 41 12 7 4 1 0 77 11 318
2019 Procurement 20 42 25 6 6 1 0 63 12 86
2019 Real property 24 41 19 6 9 0 0 65 16 84
2019 Materiel management 22 35 22 11 9 1 0 58 19 153
2019 Information management 36 32 19 8 4 1 0 69 12 165
2019 Information technology 30 44 14 9 3 1 0 74 12 239
2019 Internal audit 28 42 11 18 0 0 0 70 18 24
2019 Evaluation 11 37 26 20 7 0 0 47 27 85
2019 Data sciences 26 32 16 16 4 5 0 61 21 24
2019 Policy 33 36 11 13 6 0 1 70 19 92
2019 Project management 31 42 14 8 4 0 0 73 13 175
2019 Other services to the public 25 29 25 11 9 1 0 55 20 326
2019 None of the above 19 32 21 13 14 1 0 51 27 1392
2018 Client contact centre 13 45 30 8 4 0 0 58 12 155
2018 Health care practitioners 24 36 21 10 8 1 0 61 18 628
2018 Compliance, inspection and enforcement 17 27 17 22 17 0 0 44 38 176
2018 Communications or public affairs 56 25 11 4 2 0 3 83 6 66
2018 Access to information and privacy 23 40 24 11 3 0 0 62 14 37
2018 Security 8 27 21 19 25 0 0 35 44 1664
2018 Science and technology 34 27 15 12 13 0 0 60 25 32
2018 Library services 19 59 7 14 0 0 0 78 14 15
2018 Legal services 15 39 20 12 14 0 0 54 26 39
2018 Administration and operations 29 38 16 9 7 1 0 68 16 1243
2018 Human resources 35 39 15 7 3 1 0 74 10 377
2018 Financial management 31 39 16 8 5 1 0 70 14 282
2018 Procurement 26 40 21 8 5 0 0 66 13 94
2018 Real property 20 26 19 20 14 0 0 46 35 61
2018 Materiel management 22 43 17 12 5 1 0 66 18 115
2018 Information management 27 47 17 6 2 0 0 75 8 118
2018 Information technology 27 42 17 9 5 1 0 70 13 236
2018 Internal audit 15 65 16 4 0 0 0 80 4 24
2018 Evaluation 14 40 23 13 11 0 0 53 24 92
2018 Policy 24 41 13 16 6 0 0 65 22 77
2018 Project management 37 40 12 7 4 0 0 77 12 133
2018 Other services to the public 22 36 18 14 11 0 0 57 25 278
2018 None of the above 18 35 20 16 11 1 0 53 27 1151

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 31 18 15 22 4 2 42 39 144
2019 Health care practitioners 15 27 20 15 17 5 0 44 35 697
2019 Federal regulators 17 25 20 11 16 11 0 47 30 14
2019 Compliance, inspection and enforcement 15 23 16 18 24 3 1 40 43 178
2019 Communications or public affairs 27 22 28 10 4 8 0 54 16 67
2019 Access to information and privacy 24 18 16 16 15 11 0 47 35 55
2019 Security 8 21 17 19 32 2 0 30 53 2048
2019 Science and technology 20 26 18 10 11 11 4 54 25 27
2019 Library services 19 23 11 18 17 11 0 47 40 17
2019 Legal services 10 17 19 14 27 11 2 31 47 39
2019 Administration and operations 20 29 16 14 14 5 1 53 30 1392
2019 Human resources 20 27 19 13 11 7 3 52 27 442
2019 Financial management 19 27 23 13 9 7 2 51 24 320
2019 Procurement 18 26 19 14 15 8 0 48 31 86
2019 Real property 20 30 17 13 16 2 3 52 30 83
2019 Materiel management 19 29 20 11 19 3 1 49 31 152
2019 Information management 23 20 26 11 11 7 2 47 24 162
2019 Information technology 23 27 15 19 6 9 2 56 28 241
2019 Internal audit 20 26 15 11 15 4 9 53 30 24
2019 Evaluation 11 23 20 26 14 5 1 37 42 86
2019 Data sciences 12 16 25 5 20 17 5 36 32 24
2019 Policy 24 19 17 22 8 6 3 48 33 91
2019 Project management 18 29 18 17 13 3 1 49 31 175
2019 Other services to the public 20 21 16 17 20 4 1 44 39 329
2019 None of the above 13 24 18 17 25 3 1 38 43 1388
2018 Client contact centre 11 39 16 16 15 1 1 51 32 157
2018 Health care practitioners 15 28 19 17 18 4 1 44 36 634
2018 Compliance, inspection and enforcement 9 29 15 13 30 3 0 39 46 176
2018 Communications or public affairs 30 28 20 5 10 3 4 63 16 66
2018 Access to information and privacy 18 18 31 17 11 5 0 38 29 36
2018 Security 7 20 16 21 35 2 0 28 56 1670
2018 Science and technology 21 23 16 22 11 7 0 47 36 32
2018 Library services 25 50 11 7 0 7 0 80 8 15
2018 Legal services 12 28 18 18 20 3 2 42 40 39
2018 Administration and operations 18 26 18 15 18 4 1 47 35 1241
2018 Human resources 20 28 21 13 11 6 0 51 27 377
2018 Financial management 15 23 25 14 11 11 1 43 29 283
2018 Procurement 20 27 18 15 18 2 1 48 34 94
2018 Real property 8 23 28 20 21 0 0 31 41 61
2018 Materiel management 15 30 16 16 21 3 0 46 38 115
2018 Information management 11 38 22 16 9 3 1 51 26 120
2018 Information technology 18 25 21 16 11 7 2 48 30 239
2018 Internal audit 12 23 27 29 8 0 0 35 37 24
2018 Evaluation 14 20 15 32 16 3 0 35 49 92
2018 Policy 15 17 20 22 19 5 3 35 44 77
2018 Project management 21 26 21 11 13 6 3 51 26 135
2018 Other services to the public 14 27 17 19 19 4 0 42 40 279
2018 None of the above 13 22 17 20 25 3 1 36 46 1152
2017 Client contact centre 15 35 22 15 9 4 1 53 24 152
2017 Health care practitioners 17 25 15 19 18 6 1 45 39 772
2017 Federal regulators 9 0 21 10 56 4 0 9 69 17
2017 Compliance, inspection and enforcement 8 22 14 24 29 2 0 31 55 160
2017 Communications or public affairs 18 23 16 18 10 9 7 48 33 71
2017 Access to information and privacy 16 18 21 18 18 7 2 37 40 43
2017 Security 8 24 17 18 31 2 0 33 50 2034
2017 Science and technology 12 38 16 7 22 5 0 53 30 42
2017 Library services 16 24 11 24 10 0 16 47 40 18
2017 Legal services 13 27 20 20 18 2 0 41 39 40
2017 Administration and operations 18 28 16 16 17 4 2 49 34 1408
2017 Human resources 20 24 18 17 13 6 2 48 33 391
2017 Financial management 17 23 21 14 14 10 1 45 31 315
2017 Procurement 10 36 18 12 17 5 2 50 31 90
2017 Real property 18 30 18 17 13 3 0 50 31 75
2017 Materiel management 24 30 12 14 17 3 0 55 32 139
2017 Information management 13 33 15 17 10 8 3 52 31 143
2017 Information technology 18 27 18 17 10 9 1 50 30 258
2017 Internal audit 9 33 14 23 0 16 5 53 29 21
2017 Evaluation 15 30 21 20 6 7 1 49 28 104
2017 Data sciences 6 18 11 41 18 6 0 25 63 17
2017 Policy 25 17 18 15 14 7 4 47 33 78
2017 Project management 14 23 18 22 18 4 1 39 42 150
2017 Other services to the public 14 28 17 16 21 4 0 44 39 298
2017 None of the above 13 24 15 17 25 4 1 40 44 1696
2014 Client contact centre 13 25 20 21 16 4 1 40 40 221
2014 Health care practitioners 11 24 19 19 21 5 1 37 43 879
2014 Federal regulators 5 37 17 22 19 0 0 42 41 26
2014 Compliance, inspection and enforcement 14 24 15 20 25 2 0 39 46 258
2014 Communications or public affairs 22 28 21 11 10 6 1 54 23 76
2014 Access to information and privacy 11 33 12 11 17 14 2 52 34 44
2014 Security 9 28 17 20 23 3 0 38 44 3212
2014 Science and technology 14 36 23 9 8 11 0 55 19 45
2014 Library services 19 20 7 20 34 0 0 39 53 15
2014 Legal services 16 17 14 21 27 5 0 35 50 48
2014 Administration and operations 16 29 15 18 17 5 1 47 37 1805
2014 Human resources 16 31 14 17 16 4 1 51 35 562
2014 Financial management 11 26 19 16 18 8 2 41 38 336
2014 Procurement 16 38 9 17 9 10 1 61 30 83
2014 Real property 13 30 18 16 10 13 0 49 30 96
2014 Materiel management 17 34 20 13 12 3 1 53 26 190
2014 Information management 20 27 16 16 10 7 4 53 29 169
2014 Information technology 18 29 20 13 9 9 1 52 25 293
2014 Internal audit 18 27 17 10 14 7 7 53 28 29
2014 Evaluation 13 25 19 18 17 6 1 41 38 136
2014 Other services to the public 14 24 19 17 21 5 0 41 40 434
2014 None of the above 12 25 18 19 20 5 1 40 41 1783

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 25 21 20 21 3 0 36 42 144
2019 Health care practitioners 20 26 21 15 16 2 0 47 32 697
2019 Federal regulators 27 32 8 17 16 0 0 59 32 14
2019 Compliance, inspection and enforcement 9 31 18 17 21 3 2 42 39 177
2019 Communications or public affairs 29 41 11 14 3 1 1 72 17 66
2019 Access to information and privacy 34 29 11 15 11 0 0 63 26 56
2019 Security 8 20 20 19 32 2 0 28 52 2053
2019 Science and technology 17 37 14 15 18 0 0 54 33 27
2019 Library services 18 28 13 12 18 12 0 52 34 17
2019 Legal services 13 34 13 24 13 5 0 48 38 38
2019 Administration and operations 24 35 16 14 10 2 0 60 24 1390
2019 Human resources 23 33 19 13 10 2 0 57 23 443
2019 Financial management 27 41 14 8 8 1 1 69 16 319
2019 Procurement 17 40 28 5 9 1 0 57 14 86
2019 Real property 12 26 21 22 16 2 0 39 39 84
2019 Materiel management 24 26 18 12 18 1 0 50 31 152
2019 Information management 25 30 18 15 8 3 1 57 24 165
2019 Information technology 15 36 13 22 11 3 0 52 35 238
2019 Internal audit 36 25 11 22 0 5 0 64 24 24
2019 Evaluation 8 23 20 33 17 0 0 31 50 85
2019 Data sciences 28 32 8 16 12 4 0 63 29 24
2019 Policy 20 34 15 24 6 1 1 55 30 92
2019 Project management 20 33 18 16 12 1 1 53 28 176
2019 Other services to the public 21 28 17 15 16 2 0 50 32 329
2019 None of the above 17 27 20 16 19 2 0 45 35 1389
2018 Client contact centre 9 29 28 17 16 1 0 38 33 156
2018 Health care practitioners 14 29 20 19 16 2 0 44 35 634
2018 Compliance, inspection and enforcement 8 23 18 22 26 3 0 32 49 176
2018 Communications or public affairs 26 34 22 11 5 0 3 61 16 65
2018 Access to information and privacy 25 30 18 17 10 0 0 54 27 37
2018 Security 5 18 19 22 35 1 0 24 57 1662
2018 Science and technology 25 29 18 12 17 0 0 53 29 31
2018 Library services 20 45 7 14 14 0 0 64 28 15
2018 Legal services 7 30 35 11 15 2 0 37 27 38
2018 Administration and operations 20 31 18 18 12 1 0 51 31 1244
2018 Human resources 23 29 16 17 12 3 0 54 30 379
2018 Financial management 21 39 20 11 9 1 0 61 20 280
2018 Procurement 13 40 17 19 10 0 0 53 29 94
2018 Real property 8 21 25 28 19 0 0 29 47 60
2018 Materiel management 19 30 22 13 17 0 0 48 30 115
2018 Information management 16 37 24 14 6 2 0 54 21 119
2018 Information technology 12 33 22 19 13 1 0 45 33 238
2018 Internal audit 20 47 17 12 4 0 0 67 16 24
2018 Evaluation 5 23 27 25 20 0 0 28 45 92
2018 Policy 14 23 9 34 18 3 0 38 53 76
2018 Project management 19 32 20 16 9 1 3 54 25 135
2018 Other services to the public 15 25 21 17 20 2 0 41 37 277
2018 None of the above 13 26 18 19 22 2 0 39 42 1154
2017 Client contact centre 11 31 28 20 10 0 0 42 30 151
2017 Health care practitioners 20 33 16 16 12 2 1 54 30 774
2017 Federal regulators 13 12 8 22 44 0 0 25 66 17
2017 Compliance, inspection and enforcement 7 19 19 25 29 1 0 27 54 160
2017 Communications or public affairs 28 38 16 12 3 3 0 69 15 71
2017 Access to information and privacy 18 24 20 20 11 7 0 45 34 44
2017 Security 7 20 20 23 29 2 0 27 52 2036
2017 Science and technology 14 34 15 22 7 5 2 52 31 43
2017 Library services 21 34 29 0 10 0 6 58 10 18
2017 Legal services 12 40 18 13 15 2 0 53 28 39
2017 Administration and operations 21 32 17 17 10 3 1 55 28 1411
2017 Human resources 22 33 14 15 11 4 1 57 28 391
2017 Financial management 24 32 17 14 10 2 1 57 25 313
2017 Procurement 14 32 23 8 15 5 3 51 24 91
2017 Real property 20 28 18 17 15 3 0 49 33 75
2017 Materiel management 24 34 13 14 14 1 0 59 28 140
2017 Information management 19 34 14 15 13 3 1 56 29 143
2017 Information technology 14 29 19 20 16 2 0 44 36 257
2017 Internal audit 42 49 0 5 0 4 0 95 5 21
2017 Evaluation 14 23 22 24 14 3 0 39 39 104
2017 Data sciences 6 65 12 12 6 0 0 71 18 17
2017 Policy 15 40 12 17 14 1 0 56 32 78
2017 Project management 12 35 16 20 14 2 1 49 35 151
2017 Other services to the public 16 29 19 16 19 0 0 45 35 299
2017 None of the above 14 26 20 17 20 3 0 41 38 1701
2014 Client contact centre 10 26 23 26 14 2 0 36 41 221
2014 Health care practitioners 9 28 19 23 19 2 0 38 43 880
2014 Federal regulators 3 21 15 26 30 5 0 25 59 26
2014 Compliance, inspection and enforcement 11 27 18 24 17 2 0 39 42 258
2014 Communications or public affairs 26 39 13 11 7 4 0 68 19 76
2014 Access to information and privacy 15 37 14 12 14 6 3 56 28 44
2014 Security 8 23 23 21 21 3 0 32 44 3209
2014 Science and technology 8 30 27 16 15 4 0 40 32 45
2014 Library services 7 32 7 7 41 7 0 41 51 15
2014 Legal services 8 39 15 16 19 3 0 49 36 48
2014 Administration and operations 19 31 17 17 15 2 0 51 32 1804
2014 Human resources 14 34 18 19 14 2 1 48 34 562
2014 Financial management 21 31 18 15 13 2 0 53 29 336
2014 Procurement 19 37 19 7 14 1 3 59 21 83
2014 Real property 14 26 30 19 10 1 0 41 29 96
2014 Materiel management 24 28 15 14 17 1 1 53 31 190
2014 Information management 20 30 21 13 12 3 1 52 26 169
2014 Information technology 18 35 17 17 10 2 1 54 28 293
2014 Internal audit 21 38 10 17 7 7 0 63 26 29
2014 Evaluation 10 18 24 22 23 3 0 30 46 136
2014 Other services to the public 15 26 19 19 19 2 0 42 39 437
2014 None of the above 13 26 20 18 19 3 0 41 38 1783

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 30 18 12 24 1 4 43 38 144
2019 Health care practitioners 16 28 20 12 19 2 3 46 33 700
2019 Federal regulators 38 33 5 11 13 0 0 71 24 14
2019 Compliance, inspection and enforcement 12 38 14 10 22 0 2 52 33 177
2019 Communications or public affairs 29 33 16 15 5 0 1 63 20 67
2019 Access to information and privacy 33 22 13 6 14 4 6 62 23 56
2019 Security 11 27 18 14 28 1 1 38 43 2053
2019 Science and technology 14 23 16 21 18 0 8 41 42 26
2019 Library services 18 12 16 23 19 12 0 33 48 17
2019 Legal services 12 33 18 18 12 4 2 49 32 39
2019 Administration and operations 26 31 14 12 14 2 1 59 27 1387
2019 Human resources 26 27 17 13 13 2 2 55 27 444
2019 Financial management 26 29 14 16 10 2 2 57 27 320
2019 Procurement 20 29 22 10 12 1 6 52 24 86
2019 Real property 20 28 21 11 19 0 1 48 30 83
2019 Materiel management 23 27 18 9 21 2 1 51 31 152
2019 Information management 22 33 20 8 13 2 3 57 22 165
2019 Information technology 19 26 19 18 14 2 1 46 34 240
2019 Internal audit 24 19 4 24 19 4 7 48 48 24
2019 Evaluation 8 34 24 17 15 0 2 43 33 86
2019 Data sciences 30 25 4 12 16 4 9 63 33 24
2019 Policy 18 37 16 13 11 3 2 57 26 93
2019 Project management 26 31 12 15 14 1 1 58 30 175
2019 Other services to the public 21 27 17 14 19 2 1 49 34 328
2019 None of the above 17 27 18 14 20 2 2 46 36 1394
2018 Client contact centre 10 32 19 18 15 3 3 45 35 157
2018 Health care practitioners 14 23 21 15 23 1 3 39 40 632
2018 Compliance, inspection and enforcement 12 27 15 20 23 3 0 40 44 177
2018 Communications or public affairs 28 35 13 17 7 0 0 63 24 64
2018 Access to information and privacy 19 36 13 14 18 0 0 55 32 37
2018 Security 10 26 17 16 29 1 1 36 46 1666
2018 Science and technology 18 24 17 26 15 0 0 42 41 32
2018 Library services 7 32 27 20 7 0 7 42 29 15
2018 Legal services 9 45 16 17 11 0 2 55 29 39
2018 Administration and operations 20 31 16 14 15 2 1 53 30 1240
2018 Human resources 23 28 17 15 14 2 2 53 30 377
2018 Financial management 20 33 17 14 13 1 2 55 27 284
2018 Procurement 13 43 8 19 14 3 1 57 35 94
2018 Real property 8 28 26 14 21 0 3 37 36 61
2018 Materiel management 17 31 20 13 16 0 2 49 30 115
2018 Information management 18 35 13 22 11 2 0 53 33 120
2018 Information technology 14 33 16 16 20 1 1 48 36 238
2018 Internal audit 23 28 20 16 12 0 0 51 28 24
2018 Evaluation 9 30 34 11 14 1 1 40 25 91
2018 Policy 13 21 6 30 27 1 1 35 58 77
2018 Project management 25 24 20 16 10 3 1 52 27 135
2018 Other services to the public 16 30 17 16 19 1 2 47 36 278
2018 None of the above 15 26 18 17 21 1 2 42 39 1151
2017 Client contact centre 10 35 15 21 15 1 4 47 37 152
2017 Health care practitioners 17 25 19 15 18 3 3 45 35 773
2017 Federal regulators 8 8 8 23 51 0 0 17 75 16
2017 Compliance, inspection and enforcement 9 24 17 19 29 0 1 34 49 160
2017 Communications or public affairs 27 28 14 13 11 2 5 59 26 71
2017 Access to information and privacy 25 23 17 16 13 7 0 51 31 44
2017 Security 11 25 17 16 28 2 1 37 45 2037
2017 Science and technology 7 34 17 18 16 0 7 45 37 42
2017 Library services 15 26 30 5 15 0 11 45 22 18
2017 Legal services 16 38 21 11 11 2 0 56 23 40
2017 Administration and operations 22 28 15 15 14 2 2 53 31 1407
2017 Human resources 22 28 12 19 13 2 3 54 33 388
2017 Financial management 23 25 15 17 16 1 3 50 34 315
2017 Procurement 11 36 20 9 19 2 3 49 30 91
2017 Real property 19 36 11 22 12 0 0 55 34 74
2017 Materiel management 20 38 11 14 14 1 1 59 29 141
2017 Information management 20 29 22 14 12 1 3 50 27 143
2017 Information technology 13 27 17 18 23 1 1 41 42 258
2017 Internal audit 28 23 26 14 0 0 9 56 16 21
2017 Evaluation 17 37 15 16 10 2 3 57 28 104
2017 Data sciences 18 41 18 12 12 0 0 58 24 17
2017 Policy 24 27 9 20 14 4 3 55 36 78
2017 Project management 15 31 10 20 18 2 3 49 40 151
2017 Other services to the public 19 31 14 16 19 1 0 50 35 299
2017 None of the above 14 26 18 15 22 2 3 42 39 1704
2014 Client contact centre 10 31 16 20 18 2 3 43 40 221
2014 Health care practitioners 9 25 18 21 21 3 3 36 45 880
2014 Federal regulators 3 29 7 27 29 5 0 34 59 26
2014 Compliance, inspection and enforcement 15 31 17 13 21 2 0 47 36 258
2014 Communications or public affairs 22 29 10 23 13 1 1 53 36 76
2014 Access to information and privacy 17 28 13 14 16 8 4 51 34 44
2014 Security 12 30 18 16 21 2 1 43 38 3210
2014 Science and technology 11 21 22 13 24 5 5 35 41 45
2014 Library services 20 13 15 19 33 0 0 33 52 15
2014 Legal services 12 35 18 11 23 0 2 47 34 48
2014 Administration and operations 19 28 14 16 19 2 2 49 36 1805
2014 Human resources 13 28 18 20 18 1 1 43 39 560
2014 Financial management 17 25 14 17 22 2 4 44 41 336
2014 Procurement 16 32 18 13 19 0 3 49 32 83
2014 Real property 10 39 19 13 16 2 1 51 29 96
2014 Materiel management 23 30 14 12 17 1 3 55 31 190
2014 Information management 17 23 16 15 22 3 4 43 39 170
2014 Information technology 13 26 21 15 21 2 2 41 38 293
2014 Internal audit 21 17 7 20 21 11 4 44 48 29
2014 Evaluation 17 26 14 16 21 3 2 46 40 136
2014 Other services to the public 16 26 17 18 19 3 1 43 39 437
2014 None of the above 13 28 18 15 22 3 2 43 38 1778

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 24 15 7 4 1 2 73 11 144
2019 Health care practitioners 40 30 18 5 3 1 3 73 8 701
2019 Federal regulators 50 26 11 13 0 0 0 76 13 14
2019 Compliance, inspection and enforcement 33 27 20 6 8 0 5 64 15 178
2019 Communications or public affairs 59 24 4 10 3 0 0 83 12 67
2019 Access to information and privacy 51 23 15 5 3 0 4 77 8 54
2019 Security 32 24 21 9 8 1 4 59 18 2047
2019 Science and technology 59 31 4 0 3 3 0 93 3 27
2019 Library services 60 16 0 6 0 6 12 92 8 17
2019 Legal services 39 25 14 6 8 0 9 70 15 39
2019 Administration and operations 50 24 13 6 4 1 3 77 10 1389
2019 Human resources 49 24 12 6 3 1 4 78 9 442
2019 Financial management 49 27 13 5 3 0 3 78 8 318
2019 Procurement 47 23 16 5 3 1 5 74 8 86
2019 Real property 51 21 13 9 2 1 2 75 12 85
2019 Materiel management 55 23 10 5 4 1 3 81 9 151
2019 Information management 54 28 11 2 1 1 4 86 3 166
2019 Information technology 51 28 8 6 1 2 4 84 8 240
2019 Internal audit 74 22 0 4 0 0 0 96 4 24
2019 Evaluation 45 28 12 6 7 0 2 75 13 86
2019 Data sciences 37 25 16 12 0 0 9 68 14 24
2019 Policy 43 21 13 13 7 0 4 66 21 93
2019 Project management 45 31 17 4 1 0 2 78 5 175
2019 Other services to the public 41 27 19 4 4 2 3 72 9 327
2019 None of the above 44 22 16 7 5 1 4 70 13 1392

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 56 12 6 5 13 2 7 74 19 143
2019 Health care practitioners 57 8 6 6 7 2 14 77 15 696
2019 Federal regulators 73 0 0 0 0 0 27 100 0 14
2019 Compliance, inspection and enforcement 54 7 5 4 9 3 18 78 17 178
2019 Communications or public affairs 58 7 7 7 8 0 12 74 18 67
2019 Access to information and privacy 50 11 7 12 6 2 12 71 21 55
2019 Security 53 8 6 5 8 4 16 76 17 2045
2019 Science and technology 70 11 0 0 0 11 7 100 0 27
2019 Library services 45 6 0 6 0 7 35 89 11 17
2019 Legal services 54 11 6 0 2 2 25 89 3 39
2019 Administration and operations 58 8 7 4 6 2 15 80 11 1390
2019 Human resources 49 8 9 7 10 1 15 69 20 444
2019 Financial management 49 12 7 6 6 3 16 76 15 320
2019 Procurement 43 16 14 3 8 1 15 70 13 85
2019 Real property 55 8 5 5 6 5 17 80 14 85
2019 Materiel management 53 11 3 3 3 4 23 87 8 151
2019 Information management 58 8 10 4 5 4 11 77 11 166
2019 Information technology 50 15 13 3 5 4 10 75 9 239
2019 Internal audit 39 8 11 0 26 0 16 55 31 24
2019 Evaluation 42 17 13 3 9 5 11 70 15 86
2019 Data sciences 42 8 5 4 16 4 21 66 27 24
2019 Policy 50 10 8 7 13 0 12 68 23 92
2019 Project management 53 13 10 7 10 1 6 71 18 175
2019 Other services to the public 57 8 7 5 4 6 13 81 11 327
2019 None of the above 55 7 8 4 7 3 17 77 13 1384

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 25 19 25 10 14 2 6 47 26 144
2019 Health care practitioners 33 25 20 11 8 1 3 60 19 697
2019 Federal regulators 44 15 31 0 9 0 0 60 9 14
2019 Compliance, inspection and enforcement 30 23 17 10 12 1 8 58 24 177
2019 Communications or public affairs 57 29 6 5 1 1 0 88 6 67
2019 Access to information and privacy 52 19 9 5 8 2 5 76 14 55
2019 Security 27 21 20 12 12 3 4 52 27 2046
2019 Science and technology 28 34 12 8 15 3 0 65 23 26
2019 Library services 24 39 23 0 0 7 6 73 0 17
2019 Legal services 17 22 31 10 5 2 13 46 17 39
2019 Administration and operations 43 25 15 7 5 2 3 72 13 1393
2019 Human resources 37 28 17 7 6 1 5 69 13 444
2019 Financial management 44 28 13 6 3 2 4 76 10 319
2019 Procurement 28 32 22 4 8 2 3 64 13 85
2019 Real property 43 16 19 9 8 4 1 62 18 85
2019 Materiel management 38 28 11 13 5 2 3 70 19 152
2019 Information management 47 20 22 2 2 2 4 72 4 165
2019 Information technology 26 32 20 12 4 3 3 61 17 240
2019 Internal audit 57 20 12 0 11 0 0 77 11 23
2019 Evaluation 24 31 24 7 8 4 1 59 16 86
2019 Data sciences 38 34 4 4 12 4 4 78 18 24
2019 Policy 38 24 17 16 2 1 2 64 19 93
2019 Project management 36 28 21 10 3 1 2 65 14 175
2019 Other services to the public 32 28 17 9 8 3 3 64 18 325
2019 None of the above 33 23 20 10 9 3 4 59 20 1390

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 14 18 14 15 4 6 49 32 144
2019 Health care practitioners 31 25 18 11 8 4 3 60 20 694
2019 Federal regulators 44 27 20 0 9 0 0 71 9 14
2019 Compliance, inspection and enforcement 28 20 18 8 16 2 8 53 27 178
2019 Communications or public affairs 50 27 7 8 4 3 1 80 12 66
2019 Access to information and privacy 50 13 17 7 8 0 5 66 15 55
2019 Security 25 20 21 13 14 3 4 48 29 2040
2019 Science and technology 30 30 7 15 14 3 0 62 31 27
2019 Library services 24 39 12 11 0 7 6 73 13 17
2019 Legal services 17 7 22 20 19 2 13 28 46 39
2019 Administration and operations 40 24 16 8 6 3 3 68 15 1384
2019 Human resources 34 28 13 10 8 2 5 67 20 438
2019 Financial management 39 28 15 8 4 2 4 71 13 315
2019 Procurement 29 22 24 6 10 3 6 56 18 86
2019 Real property 47 13 13 12 10 4 1 63 23 85
2019 Materiel management 37 28 13 9 7 2 4 69 17 152
2019 Information management 46 21 17 5 2 3 6 73 8 166
2019 Information technology 29 31 15 12 6 4 3 65 19 240
2019 Internal audit 52 15 15 0 11 0 8 72 12 24
2019 Evaluation 23 31 26 8 8 3 1 56 17 86
2019 Data sciences 30 30 20 4 8 4 4 65 13 24
2019 Policy 37 22 15 15 6 2 3 62 22 92
2019 Project management 32 22 25 11 6 1 2 56 18 176
2019 Other services to the public 28 27 20 10 8 4 2 59 20 327
2019 None of the above 30 21 20 9 12 4 4 56 22 1380

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 20 15 9 16 4 8 54 29 142
2019 Health care practitioners 30 20 17 14 10 5 3 55 27 694
2019 Federal regulators 39 17 25 4 5 0 11 62 10 14
2019 Compliance, inspection and enforcement 26 20 16 9 17 2 9 52 30 177
2019 Communications or public affairs 44 27 9 10 5 1 3 75 16 66
2019 Access to information and privacy 51 7 16 10 2 9 5 68 13 55
2019 Security 27 19 19 11 14 5 5 51 28 2042
2019 Science and technology 31 15 19 14 18 3 0 47 33 27
2019 Library services 28 18 12 12 0 13 17 66 17 17
2019 Legal services 16 18 27 19 11 2 7 37 33 39
2019 Administration and operations 37 20 16 11 10 3 3 61 22 1389
2019 Human resources 37 18 18 9 11 2 6 59 21 443
2019 Financial management 36 19 17 13 9 2 4 59 24 319
2019 Procurement 24 26 18 13 9 3 6 55 25 85
2019 Real property 40 20 14 12 9 3 2 64 22 85
2019 Materiel management 35 24 15 10 8 2 6 64 20 152
2019 Information management 43 18 11 13 6 4 5 67 21 165
2019 Information technology 31 17 18 14 12 4 3 52 29 241
2019 Internal audit 55 11 4 4 19 0 8 72 24 24
2019 Evaluation 23 22 28 8 11 4 4 49 20 85
2019 Data sciences 43 16 8 9 8 4 12 69 21 24
2019 Policy 42 21 10 12 8 1 7 68 21 92
2019 Project management 36 23 21 10 7 1 2 61 17 175
2019 Other services to the public 30 20 21 11 11 4 3 54 23 327
2019 None of the above 31 19 18 10 13 5 4 55 25 1379

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 20 8 4 4 1 4 84 8 141
2019 Health care practitioners 68 13 6 3 1 2 6 88 5 697
2019 Federal regulators 83 17 0 0 0 0 0 100 0 13
2019 Compliance, inspection and enforcement 64 11 8 1 6 2 8 84 7 178
2019 Communications or public affairs 81 15 3 0 0 0 1 97 0 67
2019 Access to information and privacy 60 18 6 5 4 0 7 84 9 55
2019 Security 51 19 12 4 5 3 6 77 9 2043
2019 Science and technology 67 15 7 0 0 7 3 92 0 27
2019 Library services 63 12 6 6 0 7 6 86 7 17
2019 Legal services 49 10 23 6 2 0 11 65 9 39
2019 Administration and operations 63 17 8 3 2 2 4 86 6 1387
2019 Human resources 65 14 8 3 3 2 5 85 6 443
2019 Financial management 60 14 7 7 5 2 5 79 13 318
2019 Procurement 38 34 11 4 5 1 7 79 9 84
2019 Real property 50 28 11 5 3 2 1 81 8 85
2019 Materiel management 46 28 10 3 4 2 8 82 7 152
2019 Information management 56 20 7 5 2 4 6 85 7 165
2019 Information technology 66 18 7 1 0 3 3 90 2 240
2019 Internal audit 81 15 0 0 0 0 4 100 0 24
2019 Evaluation 84 10 1 0 1 1 2 98 1 86
2019 Data sciences 77 13 0 6 0 0 5 94 6 22
2019 Policy 62 16 7 7 1 2 4 84 9 93
2019 Project management 61 24 9 2 1 1 3 88 3 176
2019 Other services to the public 59 16 9 3 4 5 5 83 7 326
2019 None of the above 59 15 10 5 3 3 6 81 8 1391

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 58 13 13 5 7 3 2 74 13 141
2019 Health care practitioners 69 13 3 4 3 4 4 89 8 696
2019 Federal regulators 30 38 22 5 5 0 0 68 9 14
2019 Compliance, inspection and enforcement 61 10 11 4 5 2 7 78 11 177
2019 Communications or public affairs 80 12 1 0 2 3 1 97 2 65
2019 Access to information and privacy 59 18 3 3 5 6 5 87 9 55
2019 Security 47 13 13 7 11 4 5 66 19 2041
2019 Science and technology 75 14 0 0 3 7 0 97 3 27
2019 Library services 69 6 6 0 0 7 11 92 0 17
2019 Legal services 55 8 11 4 0 2 18 80 6 38
2019 Administration and operations 70 12 5 3 3 3 4 88 6 1383
2019 Human resources 76 9 4 1 3 2 4 91 5 439
2019 Financial management 72 10 5 2 3 3 4 89 6 319
2019 Procurement 60 12 14 1 3 3 7 80 5 85
2019 Real property 70 11 11 3 4 1 1 82 7 85
2019 Materiel management 60 15 11 1 4 3 6 82 6 151
2019 Information management 77 8 3 2 2 4 4 92 5 165
2019 Information technology 77 10 3 1 2 3 4 94 3 240
2019 Internal audit 77 4 0 11 0 0 8 88 12 23
2019 Evaluation 80 7 5 1 5 1 1 89 6 86
2019 Data sciences 75 4 0 0 4 9 8 95 5 24
2019 Policy 73 11 4 5 2 4 2 88 8 93
2019 Project management 70 11 7 3 4 1 3 85 8 176
2019 Other services to the public 61 14 10 3 5 5 3 81 9 328
2019 None of the above 58 14 9 4 7 4 4 78 12 1382

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 13 6 4 4 2 6 86 8 142
2019 Health care practitioners 68 10 6 3 3 3 7 87 6 693
2019 Federal regulators 63 17 11 5 5 0 0 79 9 14
2019 Compliance, inspection and enforcement 61 10 7 4 4 5 10 83 10 176
2019 Communications or public affairs 79 13 1 0 0 0 7 98 0 67
2019 Access to information and privacy 59 13 2 6 5 7 9 85 13 54
2019 Security 54 13 8 4 8 4 9 77 14 2042
2019 Science and technology 78 12 0 3 0 3 3 96 4 26
2019 Library services 65 12 0 0 0 0 23 100 0 17
2019 Legal services 57 8 11 2 2 2 18 80 6 39
2019 Administration and operations 73 9 4 2 2 2 8 91 4 1389
2019 Human resources 77 6 4 1 2 1 10 92 3 440
2019 Financial management 77 9 2 1 1 2 9 96 2 318
2019 Procurement 64 15 6 0 2 5 8 91 2 86
2019 Real property 72 10 5 0 3 3 6 91 3 84
2019 Materiel management 65 12 8 0 3 2 10 87 4 151
2019 Information management 78 5 5 2 2 1 8 91 4 166
2019 Information technology 79 5 4 1 1 2 7 93 2 239
2019 Internal audit 85 4 3 0 0 0 8 96 0 24
2019 Evaluation 78 12 2 1 0 1 6 96 1 85
2019 Data sciences 58 4 12 5 0 0 20 78 7 24
2019 Policy 72 11 3 4 6 1 4 87 10 93
2019 Project management 77 8 7 2 1 1 4 90 3 176
2019 Other services to the public 64 11 5 2 3 5 9 88 6 326
2019 None of the above 63 9 7 3 5 3 9 82 10 1384

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 6 33 25 15 18 2 1 40 34 144
2019 Health care practitioners 14 37 25 14 7 2 1 52 22 701
2019 Federal regulators 17 38 21 20 5 0 0 54 24 14
2019 Compliance, inspection and enforcement 7 35 17 21 15 4 1 44 38 178
2019 Communications or public affairs 37 50 10 3 0 0 0 87 3 67
2019 Access to information and privacy 29 34 18 9 5 6 0 66 15 56
2019 Security 7 21 23 21 25 2 1 29 47 2055
2019 Science and technology 22 38 21 12 3 3 0 63 15 26
2019 Library services 30 47 17 6 0 0 0 77 6 17
2019 Legal services 12 33 17 16 14 9 0 49 33 39
2019 Administration and operations 21 44 19 9 5 2 0 67 14 1392
2019 Human resources 23 44 13 11 4 4 0 70 16 444
2019 Financial management 21 45 21 9 2 2 1 68 11 320
2019 Procurement 18 39 28 6 5 3 1 60 11 85
2019 Real property 20 34 21 14 9 1 0 55 23 85
2019 Materiel management 16 45 17 12 9 1 0 62 21 153
2019 Information management 18 46 20 7 3 4 1 67 11 166
2019 Information technology 21 42 21 10 3 2 0 65 13 239
2019 Internal audit 16 41 20 4 11 8 0 62 16 24
2019 Evaluation 3 29 33 18 12 5 0 34 31 85
2019 Data sciences 12 64 12 4 0 8 0 83 4 24
2019 Policy 15 32 29 15 7 2 1 48 23 93
2019 Project management 27 43 15 9 5 1 0 70 14 173
2019 Other services to the public 17 38 20 13 9 2 0 56 23 329
2019 None of the above 14 35 21 15 12 3 0 51 27 1395
2018 Client contact centre 8 28 26 18 14 6 1 39 34 156
2018 Health care practitioners 16 32 26 13 10 3 0 49 24 634
2018 Compliance, inspection and enforcement 9 19 27 19 23 3 0 29 43 177
2018 Communications or public affairs 38 38 14 5 3 1 0 78 9 66
2018 Access to information and privacy 20 27 34 12 8 0 0 47 19 36
2018 Security 5 21 23 18 31 2 0 27 50 1667
2018 Science and technology 19 42 16 11 12 0 0 61 23 31
2018 Library services 16 62 14 7 0 0 0 78 7 15
2018 Legal services 8 34 26 8 16 8 0 45 26 39
2018 Administration and operations 20 37 23 12 8 1 0 57 20 1247
2018 Human resources 25 36 22 10 6 2 0 61 17 376
2018 Financial management 17 41 25 11 4 1 1 59 15 283
2018 Procurement 16 39 22 14 9 0 0 55 23 92
2018 Real property 8 36 27 11 17 0 2 44 28 60
2018 Materiel management 19 42 25 6 9 0 0 60 14 115
2018 Information management 17 36 25 14 6 2 0 55 20 120
2018 Information technology 18 39 25 12 5 2 0 58 17 236
2018 Internal audit 16 40 28 4 4 8 0 60 9 24
2018 Evaluation 6 20 40 18 13 2 0 27 32 92
2018 Policy 18 38 12 11 17 4 0 58 29 76
2018 Project management 28 32 25 11 4 0 0 60 15 133
2018 Other services to the public 15 29 26 14 12 3 0 46 27 279
2018 None of the above 14 31 23 16 14 2 0 46 31 1151
2017 Client contact centre 9 26 38 13 9 5 1 36 23 149
2017 Health care practitioners 15 36 22 13 10 4 0 53 24 774
2017 Federal regulators 5 16 18 12 49 0 0 21 61 17
2017 Compliance, inspection and enforcement 9 20 25 23 23 1 0 29 46 160
2017 Communications or public affairs 31 44 15 4 4 3 0 77 8 71
2017 Access to information and privacy 25 23 28 13 4 4 2 51 19 44
2017 Security 6 19 24 20 28 3 0 26 50 2039
2017 Science and technology 13 45 22 14 6 0 0 57 20 43
2017 Library services 20 32 23 10 10 0 6 54 21 18
2017 Legal services 11 32 22 9 21 4 0 45 32 40
2017 Administration and operations 21 37 19 12 8 4 0 60 21 1409
2017 Human resources 22 38 23 10 4 4 0 62 14 391
2017 Financial management 22 34 23 10 5 4 0 59 16 314
2017 Procurement 17 32 24 10 8 7 1 54 21 91
2017 Real property 18 45 17 12 8 0 0 63 20 74
2017 Materiel management 26 43 15 8 8 0 1 69 16 141
2017 Information management 18 38 20 11 5 6 1 61 18 143
2017 Information technology 19 36 25 12 5 4 0 57 18 258
2017 Internal audit 18 53 19 10 0 0 0 71 10 21
2017 Evaluation 11 22 36 19 7 5 0 35 27 103
2017 Data sciences 23 47 12 12 0 6 0 75 13 17
2017 Policy 25 34 17 13 8 2 0 60 22 78
2017 Project management 17 39 17 16 8 3 1 58 24 150
2017 Other services to the public 16 35 18 15 14 2 0 52 30 299
2017 None of the above 13 31 23 14 16 3 0 45 31 1705

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 15 40 21 9 14 1 0 55 23 144
2019 Health care practitioners 26 37 18 11 6 2 0 65 17 698
2019 Federal regulators 49 17 15 15 5 0 0 66 19 14
2019 Compliance, inspection and enforcement 15 43 19 9 10 2 2 61 20 177
2019 Communications or public affairs 42 48 6 3 0 1 0 91 3 67
2019 Access to information and privacy 46 34 13 5 2 0 0 80 7 56
2019 Security 12 29 24 16 17 2 1 42 34 2045
2019 Science and technology 33 43 7 7 3 7 0 82 11 27
2019 Library services 30 52 6 6 0 6 0 88 6 17
2019 Legal services 30 32 14 22 2 0 0 62 24 39
2019 Administration and operations 33 41 13 8 3 1 0 75 11 1381
2019 Human resources 40 37 12 6 3 1 0 78 9 441
2019 Financial management 34 46 12 5 2 1 0 81 7 316
2019 Procurement 31 41 23 1 3 1 0 72 4 86
2019 Real property 30 37 17 11 4 1 0 67 15 85
2019 Materiel management 21 42 23 7 5 1 0 64 12 152
2019 Information management 39 36 13 5 4 1 1 77 10 166
2019 Information technology 29 42 16 8 3 2 0 73 11 238
2019 Internal audit 28 40 20 8 0 4 0 71 8 24
2019 Evaluation 15 43 26 8 7 1 0 59 15 86
2019 Data sciences 31 44 4 8 4 10 0 83 13 24
2019 Policy 30 31 24 10 2 3 1 63 13 91
2019 Project management 36 45 11 6 3 0 0 81 8 176
2019 Other services to the public 29 36 18 8 8 1 0 66 16 327
2019 None of the above 21 38 17 11 11 2 1 61 22 1385
2018 Client contact centre 19 50 16 6 7 2 0 70 14 156
2018 Health care practitioners 28 43 17 7 5 1 0 71 12 631
2018 Compliance, inspection and enforcement 22 37 20 13 8 0 0 59 21 177
2018 Communications or public affairs 43 42 7 5 2 1 0 86 7 66
2018 Access to information and privacy 31 45 8 10 6 0 0 76 16 35
2018 Security 13 33 23 14 15 1 0 47 29 1660
2018 Science and technology 42 30 12 10 6 0 0 72 16 32
2018 Library services 60 18 14 7 0 0 0 78 7 15
2018 Legal services 20 39 32 7 0 1 0 60 7 38
2018 Administration and operations 36 38 14 7 3 1 0 75 10 1239
2018 Human resources 42 40 11 5 1 1 0 83 6 378
2018 Financial management 38 42 13 4 3 1 0 81 7 283
2018 Procurement 31 41 19 5 5 0 0 72 9 92
2018 Real property 19 46 19 8 6 1 0 66 14 61
2018 Materiel management 23 42 24 4 7 1 0 65 11 116
2018 Information management 34 41 12 6 5 2 0 77 10 119
2018 Information technology 30 44 15 7 2 2 0 76 9 240
2018 Internal audit 24 43 20 8 0 4 0 70 8 24
2018 Evaluation 11 42 27 10 7 2 0 55 17 91
2018 Policy 27 38 14 16 4 0 0 66 20 79
2018 Project management 44 38 12 3 2 1 0 83 5 134
2018 Other services to the public 25 42 15 10 6 2 0 68 17 276
2018 None of the above 25 40 18 9 7 1 0 65 16 1148
2017 Client contact centre 20 50 18 9 3 1 0 70 12 152
2017 Health care practitioners 29 42 16 7 4 1 0 72 11 773
2017 Federal regulators 27 32 9 13 19 0 0 59 32 17
2017 Compliance, inspection and enforcement 16 32 20 19 12 1 0 49 31 159
2017 Communications or public affairs 51 37 4 4 1 3 0 91 5 70
2017 Access to information and privacy 34 35 25 2 2 2 0 70 4 44
2017 Security 12 36 21 15 14 2 0 49 29 2039
2017 Science and technology 38 39 11 9 2 0 0 77 11 43
2017 Library services 29 26 16 5 19 0 6 58 25 18
2017 Legal services 20 59 10 7 4 0 0 79 11 40
2017 Administration and operations 33 42 13 6 4 2 0 77 10 1407
2017 Human resources 40 43 11 3 2 1 0 84 5 390
2017 Financial management 33 48 10 5 3 2 0 82 7 315
2017 Procurement 27 45 13 9 5 2 0 74 14 90
2017 Real property 28 49 17 4 3 0 0 77 7 75
2017 Materiel management 36 45 14 2 3 0 0 81 5 140
2017 Information management 29 48 11 8 1 2 2 79 9 143
2017 Information technology 30 48 13 6 2 2 0 79 7 258
2017 Internal audit 27 68 0 5 0 0 0 95 5 21
2017 Evaluation 18 49 15 11 6 1 0 68 17 104
2017 Data sciences 52 35 6 6 0 0 0 88 6 17
2017 Policy 34 44 12 6 3 1 0 78 9 78
2017 Project management 27 47 12 10 3 1 1 75 13 150
2017 Other services to the public 23 46 14 11 5 1 0 70 16 300
2017 None of the above 22 39 18 10 8 2 0 62 19 1700
2014 Client contact centre 22 46 18 8 4 2 0 70 12 221
2014 Health care practitioners 25 41 19 8 5 2 0 68 13 879
2014 Federal regulators 15 19 34 29 0 2 0 35 30 26
2014 Compliance, inspection and enforcement 27 41 12 11 7 3 0 70 18 258
2014 Communications or public affairs 45 46 4 1 1 2 0 93 3 76
2014 Access to information and privacy 34 32 13 10 3 6 2 73 14 44
2014 Security 19 38 20 12 8 2 1 58 21 3215
2014 Science and technology 32 47 11 5 4 2 0 80 9 45
2014 Library services 45 21 14 0 14 7 0 70 15 15
2014 Legal services 35 34 11 10 8 1 0 71 18 48
2014 Administration and operations 37 39 13 6 4 2 0 77 10 1805
2014 Human resources 41 43 9 4 2 1 0 84 7 563
2014 Financial management 30 45 14 6 3 1 1 77 9 336
2014 Procurement 24 54 15 2 1 2 1 81 4 82
2014 Real property 34 43 14 3 4 1 0 78 8 96
2014 Materiel management 34 42 10 6 5 3 0 79 11 190
2014 Information management 44 31 13 5 2 3 1 78 8 170
2014 Information technology 46 37 10 4 1 2 0 85 5 293
2014 Internal audit 58 28 10 0 3 0 0 86 3 29
2014 Evaluation 30 40 16 4 8 1 0 71 12 136
2014 Other services to the public 34 32 19 7 6 2 0 68 13 437
2014 None of the above 26 39 16 9 7 2 1 67 17 1782

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 43 22 6 8 1 1 62 15 144
2019 Health care practitioners 35 37 15 5 5 3 0 74 10 696
2019 Federal regulators 44 37 5 10 5 0 0 81 15 14
2019 Compliance, inspection and enforcement 29 36 17 6 9 1 1 66 16 174
2019 Communications or public affairs 51 31 10 3 0 3 2 86 3 67
2019 Access to information and privacy 54 26 11 3 2 4 0 83 5 56
2019 Security 17 33 26 10 12 2 1 51 23 2044
2019 Science and technology 32 45 16 4 3 0 0 77 7 27
2019 Library services 30 58 11 0 0 0 0 89 0 17
2019 Legal services 30 37 18 8 0 6 0 72 8 39
2019 Administration and operations 38 40 13 5 2 2 0 79 7 1385
2019 Human resources 47 33 13 3 2 2 0 82 5 442
2019 Financial management 42 38 12 4 2 2 0 82 6 319
2019 Procurement 25 43 23 2 2 4 0 71 5 86
2019 Real property 29 39 17 8 5 1 0 69 14 85
2019 Materiel management 25 46 20 3 3 2 0 73 6 151
2019 Information management 41 35 18 2 2 1 1 77 5 164
2019 Information technology 34 41 16 3 2 4 1 79 4 240
2019 Internal audit 28 52 20 0 0 0 0 80 0 24
2019 Evaluation 19 50 21 5 4 1 0 70 8 86
2019 Data sciences 38 50 0 8 0 4 0 92 8 24
2019 Policy 40 27 21 10 2 0 0 67 12 92
2019 Project management 36 45 13 4 2 1 0 81 6 175
2019 Other services to the public 32 36 17 6 6 4 0 70 12 328
2019 None of the above 26 36 21 6 8 3 1 64 15 1387
2018 Client contact centre 19 50 19 5 5 1 0 70 11 157
2018 Health care practitioners 31 43 17 4 3 2 0 76 7 632
2018 Compliance, inspection and enforcement 23 36 21 8 10 1 0 60 19 177
2018 Communications or public affairs 56 34 2 5 0 1 3 93 5 65
2018 Access to information and privacy 30 57 8 5 0 0 0 87 5 37
2018 Security 19 34 25 8 12 2 1 54 20 1663
2018 Science and technology 30 34 20 7 4 6 0 68 11 32
2018 Library services 53 32 7 7 0 0 0 86 7 15
2018 Legal services 23 40 28 8 0 1 0 63 8 38
2018 Administration and operations 38 38 14 5 3 2 0 78 8 1245
2018 Human resources 46 34 15 2 1 2 0 81 3 379
2018 Financial management 40 37 16 3 3 1 0 78 6 285
2018 Procurement 24 49 20 4 2 1 0 74 6 93
2018 Real property 18 44 22 13 2 1 0 63 15 62
2018 Materiel management 26 42 19 6 4 2 0 69 11 116
2018 Information management 34 44 11 5 5 2 0 79 10 118
2018 Information technology 32 40 19 3 1 3 0 75 5 241
2018 Internal audit 32 60 8 0 0 0 0 92 0 24
2018 Evaluation 16 48 23 7 2 3 0 66 10 91
2018 Policy 27 40 18 9 4 2 0 68 13 79
2018 Project management 47 32 15 3 2 1 0 80 5 133
2018 Other services to the public 30 40 14 7 6 3 0 73 13 276
2018 None of the above 27 40 19 6 6 2 0 68 12 1150
2017 Client contact centre 25 42 19 7 3 3 0 69 11 152
2017 Health care practitioners 35 36 17 4 4 3 0 74 8 773
2017 Federal regulators 37 8 13 13 29 0 0 45 42 17
2017 Compliance, inspection and enforcement 18 39 24 8 11 0 0 57 19 160
2017 Communications or public affairs 60 27 6 3 1 3 0 89 4 71
2017 Access to information and privacy 33 23 26 4 4 7 2 62 10 44
2017 Security 16 31 26 10 14 3 1 48 25 2039
2017 Science and technology 37 30 23 5 2 2 0 70 7 43
2017 Library services 25 30 21 0 19 0 6 58 20 18
2017 Legal services 26 47 8 12 4 2 0 75 17 40
2017 Administration and operations 35 38 16 5 2 2 1 76 8 1408
2017 Human resources 43 40 10 3 2 2 0 85 5 391
2017 Financial management 37 41 13 4 3 2 0 80 7 314
2017 Procurement 31 37 21 3 4 5 0 70 7 91
2017 Real property 21 43 29 4 0 1 1 66 4 74
2017 Materiel management 36 40 12 6 5 0 1 77 11 140
2017 Information management 30 43 15 4 3 2 4 77 7 142
2017 Information technology 36 33 18 4 2 6 0 74 7 258
2017 Internal audit 41 44 10 0 0 5 0 90 0 21
2017 Evaluation 19 47 21 7 3 3 0 68 10 103
2017 Data sciences 53 29 0 6 6 6 0 88 12 17
2017 Policy 41 34 16 6 1 1 0 76 8 78
2017 Project management 27 44 14 6 7 2 1 72 14 150
2017 Other services to the public 29 37 15 9 8 1 1 67 17 300
2017 None of the above 24 36 21 8 8 3 1 62 16 1697
2014 Client contact centre 24 47 18 4 2 3 2 75 6 221
2014 Health care practitioners 30 41 17 6 3 3 1 73 9 879
2014 Federal regulators 22 22 29 24 0 2 0 45 25 26
2014 Compliance, inspection and enforcement 32 38 13 5 9 2 1 72 15 258
2014 Communications or public affairs 48 44 4 0 0 4 0 96 0 76
2014 Access to information and privacy 42 23 16 5 3 8 4 73 8 44
2014 Security 23 37 21 8 6 3 1 63 15 3211
2014 Science and technology 44 34 17 2 2 2 0 79 4 45
2014 Library services 45 7 21 0 21 7 0 55 22 15
2014 Legal services 29 36 16 8 8 3 0 67 16 48
2014 Administration and operations 40 37 12 5 4 3 0 79 9 1802
2014 Human resources 45 37 10 4 1 2 0 84 6 562
2014 Financial management 35 46 9 4 3 2 1 83 7 336
2014 Procurement 23 47 16 6 1 5 1 75 8 83
2014 Real property 32 39 22 2 2 2 1 73 4 96
2014 Materiel management 34 40 15 6 4 1 0 75 10 190
2014 Information management 42 35 12 4 3 2 1 80 7 169
2014 Information technology 46 34 12 2 2 4 0 83 4 293
2014 Internal audit 55 28 7 3 3 3 0 86 7 29
2014 Evaluation 27 53 11 3 4 3 0 82 6 136
2014 Other services to the public 37 33 18 6 5 2 0 71 11 436
2014 None of the above 29 40 17 6 6 2 1 70 12 1780

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 41 17 12 10 0 0 61 21 144
2019 Health care practitioners 34 39 14 7 5 1 0 73 13 699
2019 Federal regulators 38 27 26 5 5 0 0 64 9 14
2019 Compliance, inspection and enforcement 25 37 16 14 8 0 0 62 22 178
2019 Communications or public affairs 58 37 1 1 1 0 0 96 3 67
2019 Access to information and privacy 55 31 0 8 5 2 0 87 13 56
2019 Security 16 31 20 14 18 1 0 48 32 2049
2019 Science and technology 35 54 8 0 3 0 0 89 3 27
2019 Library services 40 49 11 0 0 0 0 89 0 17
2019 Legal services 30 32 21 9 8 0 0 62 17 39
2019 Administration and operations 43 38 9 6 4 0 0 81 10 1385
2019 Human resources 49 35 9 5 2 0 0 84 7 444
2019 Financial management 49 36 8 5 1 0 0 85 6 319
2019 Procurement 30 46 21 1 2 0 0 76 3 85
2019 Real property 37 32 11 10 10 0 0 69 20 85
2019 Materiel management 30 44 14 7 6 1 0 74 13 153
2019 Information management 49 34 8 5 4 0 1 83 9 166
2019 Information technology 41 41 11 6 2 0 0 82 8 240
2019 Internal audit 41 41 0 15 0 0 4 85 15 24
2019 Evaluation 25 41 20 12 2 0 0 66 14 86
2019 Data sciences 39 37 15 4 4 0 0 77 8 24
2019 Policy 48 34 9 5 5 0 0 82 9 93
2019 Project management 47 35 8 8 2 0 0 82 10 175
2019 Other services to the public 38 36 10 8 7 1 0 75 15 328
2019 None of the above 31 34 14 9 11 0 0 65 20 1392
2018 Client contact centre 23 44 19 7 7 0 0 67 14 156
2018 Health care practitioners 30 44 12 8 6 0 0 74 14 632
2018 Compliance, inspection and enforcement 25 34 13 13 14 0 0 59 27 177
2018 Communications or public affairs 55 33 9 2 1 0 0 87 3 65
2018 Access to information and privacy 46 28 11 12 3 0 0 74 15 36
2018 Security 13 34 18 15 19 0 0 47 34 1658
2018 Science and technology 40 32 8 10 10 0 0 72 20 32
2018 Library services 60 25 14 0 0 0 0 86 0 15
2018 Legal services 31 38 17 6 8 0 0 68 14 38
2018 Administration and operations 39 38 11 7 5 0 0 77 12 1237
2018 Human resources 50 34 10 4 2 0 0 84 6 376
2018 Financial management 45 38 11 4 3 0 0 83 6 285
2018 Procurement 29 44 19 3 4 0 0 73 7 91
2018 Real property 20 39 13 12 15 0 0 60 27 62
2018 Materiel management 25 50 11 8 5 0 0 75 13 117
2018 Information management 37 42 12 5 2 2 0 81 7 118
2018 Information technology 33 47 10 7 3 0 0 80 10 241
2018 Internal audit 36 48 12 4 0 0 0 84 4 24
2018 Evaluation 18 39 29 8 5 1 0 57 14 91
2018 Policy 34 41 8 13 4 0 0 74 17 78
2018 Project management 49 35 9 6 2 0 0 83 8 134
2018 Other services to the public 27 41 15 11 7 0 0 68 17 275
2018 None of the above 27 39 17 7 9 0 0 67 16 1150
2017 Client contact centre 26 40 23 5 6 0 0 66 12 151
2017 Health care practitioners 30 44 11 9 6 0 0 74 15 773
2017 Federal regulators 13 27 19 28 14 0 0 39 42 17
2017 Compliance, inspection and enforcement 18 33 21 13 16 0 0 51 29 160
2017 Communications or public affairs 54 35 4 5 1 0 0 90 6 71
2017 Access to information and privacy 31 51 9 7 2 0 0 82 9 44
2017 Security 13 36 17 16 18 0 0 49 34 2039
2017 Science and technology 38 51 2 5 5 0 0 89 9 43
2017 Library services 29 30 6 19 5 0 11 67 26 18
2017 Legal services 23 53 14 9 2 0 0 75 11 40
2017 Administration and operations 36 41 12 6 5 0 0 77 11 1409
2017 Human resources 45 41 8 3 2 0 0 87 5 391
2017 Financial management 39 41 11 5 4 0 0 80 9 314
2017 Procurement 32 33 15 11 8 1 0 66 19 91
2017 Real property 31 46 12 7 4 0 0 77 11 74
2017 Materiel management 40 39 7 7 8 0 0 79 15 139
2017 Information management 32 46 10 6 3 1 1 79 10 143
2017 Information technology 38 41 12 5 2 1 0 80 8 258
2017 Internal audit 27 63 10 0 0 0 0 90 0 21
2017 Evaluation 22 50 16 9 3 0 0 72 12 104
2017 Data sciences 58 36 0 6 0 0 0 94 6 17
2017 Policy 48 37 5 9 1 0 0 85 10 78
2017 Project management 36 41 13 4 5 1 1 78 9 151
2017 Other services to the public 30 38 15 8 8 0 0 68 16 300
2017 None of the above 25 40 13 11 11 0 0 65 22 1698
2014 Client contact centre 24 40 23 8 6 0 0 64 14 221
2014 Health care practitioners 29 40 15 10 6 1 0 70 15 878
2014 Federal regulators 18 33 22 20 7 0 0 51 27 26
2014 Compliance, inspection and enforcement 28 42 9 13 6 1 0 71 20 258
2014 Communications or public affairs 57 32 6 2 3 0 0 88 5 76
2014 Access to information and privacy 36 31 23 5 5 0 0 67 10 44
2014 Security 19 39 17 13 10 0 0 59 24 3211
2014 Science and technology 42 40 12 4 2 0 0 82 6 45
2014 Library services 45 34 7 0 14 0 0 79 14 15
2014 Legal services 27 40 11 8 14 0 0 67 22 48
2014 Administration and operations 38 38 10 8 4 0 0 77 13 1803
2014 Human resources 41 41 10 5 2 0 0 82 7 563
2014 Financial management 36 41 13 7 4 0 0 77 10 336
2014 Procurement 29 52 6 7 4 1 1 84 11 83
2014 Real property 40 35 14 9 2 0 0 75 11 95
2014 Materiel management 38 39 8 9 5 1 0 78 14 190
2014 Information management 43 38 9 5 3 1 1 83 8 170
2014 Information technology 49 35 10 3 3 0 0 84 6 293
2014 Internal audit 59 31 0 7 3 0 0 90 10 29
2014 Evaluation 28 41 16 8 6 0 0 70 15 136
2014 Other services to the public 33 37 15 8 7 0 0 71 14 437
2014 None of the above 30 39 13 9 9 0 0 69 18 1779

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 12 32 21 11 23 0 0 45 34 144
2019 Health care practitioners 21 30 20 16 12 1 0 52 28 701
2019 Federal regulators 21 61 5 0 13 0 0 82 13 14
2019 Compliance, inspection and enforcement 15 28 20 16 21 0 0 43 37 178
2019 Communications or public affairs 41 45 6 6 3 0 0 86 9 66
2019 Access to information and privacy 39 36 9 6 8 2 0 76 15 55
2019 Security 10 21 22 18 29 1 0 31 47 2054
2019 Science and technology 22 50 15 4 10 0 0 72 14 26
2019 Library services 40 43 11 6 0 0 0 83 6 17
2019 Legal services 21 22 34 11 10 2 0 44 22 39
2019 Administration and operations 30 34 18 11 8 0 0 64 19 1391
2019 Human resources 31 33 17 11 7 1 0 65 18 440
2019 Financial management 36 33 18 9 4 0 0 68 13 319
2019 Procurement 24 34 21 12 8 1 0 59 20 86
2019 Real property 26 31 19 12 11 0 0 57 24 85
2019 Materiel management 23 33 21 8 15 1 0 56 24 153
2019 Information management 31 29 22 9 8 0 1 61 17 166
2019 Information technology 25 31 23 12 8 1 0 57 20 240
2019 Internal audit 29 34 26 11 0 0 0 63 11 24
2019 Evaluation 13 38 26 13 11 0 0 50 24 86
2019 Data sciences 18 36 21 8 12 4 0 57 21 23
2019 Policy 36 28 11 13 11 1 0 64 24 93
2019 Project management 28 32 17 11 10 1 0 61 22 176
2019 Other services to the public 26 29 19 12 13 1 0 56 25 328
2019 None of the above 22 27 19 13 17 1 0 50 30 1391
2018 Client contact centre 14 33 26 17 9 2 0 47 26 157
2018 Health care practitioners 19 28 23 16 13 0 0 48 29 631
2018 Compliance, inspection and enforcement 15 22 25 17 22 0 0 37 39 177
2018 Communications or public affairs 39 26 21 8 6 0 0 65 14 66
2018 Access to information and privacy 22 33 20 22 0 0 3 57 22 37
2018 Security 8 20 20 19 32 0 0 29 51 1661
2018 Science and technology 21 34 16 12 15 3 0 56 28 32
2018 Library services 44 18 15 23 0 0 0 62 23 14
2018 Legal services 10 30 21 30 8 0 0 41 38 38
2018 Administration and operations 28 31 19 11 10 0 0 59 22 1244
2018 Human resources 32 27 23 11 7 0 0 59 18 379
2018 Financial management 29 36 18 9 8 0 0 66 17 282
2018 Procurement 23 28 26 10 13 0 0 51 23 93
2018 Real property 8 31 14 22 25 0 0 39 47 62
2018 Materiel management 15 32 26 12 13 2 0 48 26 115
2018 Information management 16 43 22 10 7 1 0 60 17 120
2018 Information technology 16 35 24 13 10 1 0 52 24 238
2018 Internal audit 16 40 37 4 4 0 0 55 8 24
2018 Evaluation 12 24 32 19 13 0 0 36 33 91
2018 Policy 23 28 20 16 14 0 0 50 30 77
2018 Project management 32 29 21 10 8 0 1 61 18 134
2018 Other services to the public 21 27 22 18 13 0 0 47 30 273
2018 None of the above 18 30 21 15 16 0 0 48 31 1150
2017 Client contact centre 15 34 28 14 10 0 0 49 24 152
2017 Health care practitioners 21 30 22 14 13 1 0 51 27 771
2017 Federal regulators 13 4 14 30 39 0 0 17 69 17
2017 Compliance, inspection and enforcement 11 23 20 22 24 0 0 34 46 160
2017 Communications or public affairs 40 27 18 7 7 0 1 68 13 71
2017 Access to information and privacy 18 35 25 7 11 4 0 55 18 44
2017 Security 7 22 21 21 29 0 0 29 50 2039
2017 Science and technology 15 35 25 14 11 0 0 50 25 43
2017 Library services 24 21 29 10 5 0 11 50 17 18
2017 Legal services 18 40 14 6 18 5 0 61 25 40
2017 Administration and operations 24 33 18 14 10 1 0 58 24 1411
2017 Human resources 28 33 21 12 6 0 0 61 18 391
2017 Financial management 28 30 21 10 11 0 0 58 20 315
2017 Procurement 21 27 20 13 16 3 0 50 30 90
2017 Real property 23 35 15 15 12 0 0 58 27 74
2017 Materiel management 32 30 16 11 11 1 0 62 22 139
2017 Information management 21 38 19 13 9 0 1 59 21 143
2017 Information technology 18 38 19 14 10 0 0 57 24 257
2017 Internal audit 19 58 19 4 0 0 0 77 4 21
2017 Evaluation 15 34 28 14 8 1 0 49 22 104
2017 Data sciences 35 41 12 12 0 0 0 76 12 17
2017 Policy 35 34 12 10 9 0 0 70 19 78
2017 Project management 20 31 20 18 9 1 1 52 27 151
2017 Other services to the public 21 29 21 13 15 0 0 50 29 300
2017 None of the above 17 28 21 14 19 1 0 45 33 1699
2014 Client contact centre 13 33 28 19 6 0 0 46 26 221
2014 Health care practitioners 13 31 21 17 17 1 0 44 35 880
2014 Federal regulators 8 24 20 31 12 5 0 34 46 26
2014 Compliance, inspection and enforcement 15 34 16 18 17 0 0 49 35 258
2014 Communications or public affairs 35 46 8 5 5 0 1 82 10 76
2014 Access to information and privacy 25 35 17 9 14 0 0 60 23 44
2014 Security 11 31 22 19 17 1 0 42 36 3214
2014 Science and technology 25 42 22 6 4 0 0 68 10 45
2014 Library services 25 33 7 14 21 0 0 58 34 15
2014 Legal services 16 34 19 6 24 0 0 50 31 48
2014 Administration and operations 24 34 17 14 10 0 0 58 25 1803
2014 Human resources 24 35 20 14 7 0 0 59 21 563
2014 Financial management 21 32 15 19 11 1 0 54 31 337
2014 Procurement 18 46 18 8 7 3 0 66 15 83
2014 Real property 20 32 32 10 6 0 0 52 16 96
2014 Materiel management 28 33 19 12 8 0 0 61 20 190
2014 Information management 23 41 18 8 9 1 1 65 17 170
2014 Information technology 28 37 18 10 5 1 0 66 15 293
2014 Internal audit 31 45 11 10 3 0 0 76 14 29
2014 Evaluation 10 40 25 10 13 1 0 51 24 136
2014 Other services to the public 21 31 20 16 12 0 0 52 28 437
2014 None of the above 17 33 21 14 14 1 0 51 29 1784

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 37 23 16 14 0 0 48 29 142
2019 Health care practitioners 23 31 23 14 10 0 0 54 24 698
2019 Federal regulators 21 50 11 5 13 0 0 71 18 14
2019 Compliance, inspection and enforcement 15 31 19 19 16 0 0 46 35 178
2019 Communications or public affairs 42 44 7 7 0 0 0 86 7 67
2019 Access to information and privacy 49 30 6 11 5 0 0 78 16 56
2019 Security 11 23 21 19 25 1 0 34 45 2043
2019 Science and technology 25 51 14 7 3 0 0 76 10 27
2019 Library services 40 43 11 6 0 0 0 82 6 17
2019 Legal services 19 28 28 17 8 0 0 47 25 39
2019 Administration and operations 31 37 15 9 7 0 0 68 16 1380
2019 Human resources 32 37 16 9 5 1 0 70 14 442
2019 Financial management 39 34 15 9 3 0 0 73 12 318
2019 Procurement 28 33 24 11 4 0 0 61 15 84
2019 Real property 24 34 20 14 8 0 0 58 22 84
2019 Materiel management 24 33 21 9 12 1 0 58 21 150
2019 Information management 33 30 20 8 8 0 1 64 16 165
2019 Information technology 27 36 21 10 6 0 0 64 15 239
2019 Internal audit 37 41 11 11 0 0 0 78 11 24
2019 Evaluation 13 38 30 12 7 0 0 51 19 85
2019 Data sciences 18 46 12 16 8 0 0 64 24 24
2019 Policy 39 29 11 10 9 1 0 70 19 92
2019 Project management 33 31 19 9 7 1 0 64 16 173
2019 Other services to the public 25 35 18 12 9 1 0 61 22 329
2019 None of the above 22 31 19 13 14 1 0 54 27 1389
2018 Client contact centre 11 43 25 15 5 0 0 54 20 155
2018 Health care practitioners 20 33 23 15 9 0 0 53 24 631
2018 Compliance, inspection and enforcement 15 23 26 18 18 0 0 38 36 177
2018 Communications or public affairs 43 29 16 9 3 0 0 72 13 65
2018 Access to information and privacy 30 32 13 21 3 0 0 63 24 37
2018 Security 8 22 22 20 29 0 0 30 49 1649
2018 Science and technology 25 30 25 6 15 0 0 54 20 32
2018 Library services 41 38 0 14 7 0 0 78 22 15
2018 Legal services 12 33 35 10 10 0 0 45 20 38
2018 Administration and operations 28 33 20 13 7 0 0 61 20 1230
2018 Human resources 31 34 18 12 5 0 0 65 17 376
2018 Financial management 30 40 16 9 5 0 0 70 14 284
2018 Procurement 26 35 20 15 4 0 0 61 20 92
2018 Real property 10 33 12 22 22 0 0 44 44 62
2018 Materiel management 20 30 22 18 9 1 0 50 27 116
2018 Information management 19 41 24 10 5 2 0 61 15 120
2018 Information technology 21 37 20 12 9 0 0 59 21 239
2018 Internal audit 23 44 25 4 4 0 0 67 8 24
2018 Evaluation 13 24 32 20 11 0 0 37 31 91
2018 Policy 27 34 14 12 13 0 0 61 25 77
2018 Project management 35 33 18 7 7 0 0 69 14 133
2018 Other services to the public 20 34 17 15 14 0 0 54 29 275
2018 None of the above 18 35 19 14 13 0 0 54 27 1146
2017 Client contact centre 16 38 24 14 9 0 0 53 22 152
2017 Health care practitioners 21 34 20 15 11 1 0 55 26 773
2017 Federal regulators 13 4 14 12 57 0 0 17 69 17
2017 Compliance, inspection and enforcement 10 25 24 21 20 0 0 35 41 160
2017 Communications or public affairs 40 34 15 4 4 2 1 76 8 71
2017 Access to information and privacy 23 34 25 7 11 0 0 57 18 44
2017 Security 7 25 21 22 25 0 0 32 47 2037
2017 Science and technology 17 49 15 12 6 0 0 66 18 43
2017 Library services 26 22 31 5 5 0 11 54 12 17
2017 Legal services 22 30 14 22 7 5 0 55 31 40
2017 Administration and operations 25 38 17 14 7 0 0 63 21 1410
2017 Human resources 29 37 19 10 5 0 0 66 15 389
2017 Financial management 29 37 14 10 9 0 0 66 19 314
2017 Procurement 23 32 21 13 11 1 0 55 23 91
2017 Real property 20 36 20 13 11 0 0 56 24 75
2017 Materiel management 29 36 17 6 12 0 0 66 17 138
2017 Information management 20 46 13 15 5 1 1 67 20 143
2017 Information technology 21 41 18 13 7 1 0 62 20 258
2017 Internal audit 23 54 18 5 0 0 0 77 5 21
2017 Evaluation 16 39 24 12 9 0 0 55 21 104
2017 Data sciences 29 59 0 6 6 0 0 88 12 17
2017 Policy 34 39 10 10 7 0 0 73 17 78
2017 Project management 20 37 18 15 9 0 1 58 24 151
2017 Other services to the public 20 31 21 14 13 0 0 51 27 300
2017 None of the above 18 31 19 15 15 0 0 50 31 1697
2014 Client contact centre 15 35 26 16 8 0 0 50 24 221
2014 Health care practitioners 13 33 20 19 14 1 0 46 33 880
2014 Federal regulators 8 21 22 39 9 0 0 29 48 26
2014 Compliance, inspection and enforcement 15 31 20 20 15 0 0 46 35 257
2014 Communications or public affairs 38 46 7 5 3 1 0 85 8 76
2014 Access to information and privacy 27 40 11 9 12 0 0 67 21 44
2014 Security 11 32 23 18 15 0 0 43 33 3212
2014 Science and technology 25 44 18 6 6 0 0 69 12 45
2014 Library services 39 14 21 6 21 0 0 53 27 15
2014 Legal services 18 37 22 12 11 0 0 55 23 48
2014 Administration and operations 25 35 17 14 9 0 0 60 23 1804
2014 Human resources 24 41 16 13 6 0 0 65 19 561
2014 Financial management 21 34 17 17 10 0 0 56 27 336
2014 Procurement 21 40 23 7 7 3 0 62 14 83
2014 Real property 17 41 24 15 4 0 0 57 19 96
2014 Materiel management 27 34 15 16 7 1 0 62 23 190
2014 Information management 24 42 17 9 6 1 1 68 15 170
2014 Information technology 29 39 17 10 4 0 0 68 15 293
2014 Internal audit 31 48 10 7 3 0 0 79 10 29
2014 Evaluation 12 39 24 18 7 0 0 51 25 135
2014 Other services to the public 21 33 17 17 11 1 0 55 28 436
2014 None of the above 16 35 21 15 13 0 0 51 28 1782

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 30 25 8 17 1 2 48 26 143
2019 Health care practitioners 23 24 22 13 14 4 1 49 28 698
2019 Federal regulators 21 44 10 11 13 0 0 66 24 14
2019 Compliance, inspection and enforcement 20 20 21 19 16 3 0 42 36 178
2019 Communications or public affairs 45 19 17 10 3 5 1 68 14 67
2019 Access to information and privacy 39 23 18 7 5 5 5 68 13 55
2019 Security 12 20 21 17 25 4 1 34 44 2051
2019 Science and technology 23 39 14 6 10 7 0 67 18 27
2019 Library services 39 38 17 0 6 0 0 77 6 17
2019 Legal services 17 23 19 19 15 6 0 43 36 39
2019 Administration and operations 32 28 17 12 8 3 0 62 21 1390
2019 Human resources 29 25 19 14 9 3 1 56 24 444
2019 Financial management 31 28 19 11 8 4 0 61 19 318
2019 Procurement 28 20 29 11 11 0 1 49 22 86
2019 Real property 28 31 15 11 10 5 0 62 22 85
2019 Materiel management 26 29 16 10 16 2 0 57 27 153
2019 Information management 33 22 23 9 8 4 1 58 18 166
2019 Information technology 29 23 26 15 4 2 1 54 19 241
2019 Internal audit 31 30 22 9 3 0 4 64 13 24
2019 Evaluation 20 30 24 13 6 7 0 54 20 86
2019 Data sciences 30 28 7 13 13 9 0 64 28 24
2019 Policy 34 29 15 8 12 2 0 64 21 93
2019 Project management 32 25 19 8 13 2 0 59 21 176
2019 Other services to the public 28 23 18 14 11 4 0 54 27 329
2019 None of the above 25 23 20 12 14 3 1 51 28 1390
2018 Client contact centre 15 29 25 15 10 4 2 46 27 156
2018 Health care practitioners 20 24 25 15 13 2 1 46 29 633
2018 Compliance, inspection and enforcement 17 19 19 22 21 1 0 36 44 177
2018 Communications or public affairs 33 22 23 14 8 0 0 55 22 66
2018 Access to information and privacy 33 29 20 9 3 7 0 66 12 37
2018 Security 11 18 20 19 29 3 1 30 49 1661
2018 Science and technology 22 25 24 13 15 0 0 47 28 32
2018 Library services 34 32 7 13 0 14 0 77 15 15
2018 Legal services 12 30 23 21 14 0 0 43 35 37
2018 Administration and operations 29 25 20 13 11 3 0 55 25 1244
2018 Human resources 28 26 24 12 9 3 0 55 21 378
2018 Financial management 27 31 21 11 8 3 0 59 19 283
2018 Procurement 25 31 20 11 11 2 0 58 22 93
2018 Real property 16 26 20 14 22 3 0 42 37 62
2018 Materiel management 25 26 16 19 11 2 1 52 31 117
2018 Information management 23 34 24 13 7 0 0 56 20 120
2018 Information technology 22 25 27 14 10 2 0 48 24 240
2018 Internal audit 35 20 12 20 4 8 0 60 27 24
2018 Evaluation 19 23 30 12 11 2 2 45 24 91
2018 Policy 29 28 18 16 8 1 0 57 25 79
2018 Project management 32 25 27 8 8 0 0 57 16 134
2018 Other services to the public 24 24 21 12 16 1 1 49 29 275
2018 None of the above 22 23 21 16 16 2 0 46 32 1149
2017 Client contact centre 25 29 27 8 7 5 1 56 15 150
2017 Health care practitioners 21 25 21 15 13 5 0 48 30 773
2017 Federal regulators 17 0 18 3 62 0 0 17 65 17
2017 Compliance, inspection and enforcement 15 17 19 19 27 3 0 33 47 158
2017 Communications or public affairs 32 29 22 8 5 3 0 64 14 71
2017 Access to information and privacy 20 27 30 11 7 4 0 50 19 44
2017 Security 11 21 21 17 25 4 1 33 44 2037
2017 Science and technology 30 26 22 7 10 5 0 59 18 43
2017 Library services 40 5 16 19 10 5 6 50 32 18
2017 Legal services 18 31 24 17 10 0 0 49 27 40
2017 Administration and operations 28 27 19 12 10 4 1 58 23 1408
2017 Human resources 29 27 19 13 8 3 1 58 22 390
2017 Financial management 30 27 16 9 12 5 0 60 23 315
2017 Procurement 21 29 19 8 12 9 1 56 23 90
2017 Real property 21 32 19 14 13 0 0 53 28 75
2017 Materiel management 25 36 16 12 8 3 0 63 21 140
2017 Information management 18 31 20 16 9 4 1 52 27 143
2017 Information technology 25 24 25 15 8 4 0 50 24 258
2017 Internal audit 23 33 14 10 0 11 9 70 12 21
2017 Evaluation 23 27 22 10 6 10 2 57 19 104
2017 Data sciences 52 24 0 6 18 0 0 76 24 17
2017 Policy 32 23 20 10 11 4 0 57 22 78
2017 Project management 23 21 19 17 14 5 1 47 33 151
2017 Other services to the public 21 29 21 14 13 2 0 51 28 299
2017 None of the above 21 23 21 14 15 4 1 47 31 1701
2014 Client contact centre 23 24 22 15 11 5 0 49 28 221
2014 Health care practitioners 17 25 18 16 17 5 1 45 36 878
2014 Federal regulators 13 11 26 34 5 8 2 27 43 26
2014 Compliance, inspection and enforcement 15 25 23 13 21 2 1 41 36 258
2014 Communications or public affairs 42 32 10 9 4 4 0 77 13 76
2014 Access to information and privacy 30 17 27 3 19 4 0 49 23 44
2014 Security 14 24 23 16 17 5 1 41 35 3213
2014 Science and technology 29 24 31 9 2 4 0 56 11 45
2014 Library services 20 26 27 13 14 0 0 46 27 15
2014 Legal services 23 26 22 18 10 2 0 49 28 48
2014 Administration and operations 29 26 16 13 12 4 0 57 26 1806
2014 Human resources 23 29 19 15 10 4 1 54 26 563
2014 Financial management 24 22 18 14 17 5 0 49 33 336
2014 Procurement 26 35 18 13 4 4 0 63 18 83
2014 Real property 22 20 25 21 9 3 0 43 31 96
2014 Materiel management 27 23 21 13 13 1 1 52 27 190
2014 Information management 28 26 22 8 8 8 1 58 17 170
2014 Information technology 30 29 18 12 7 3 1 61 20 293
2014 Internal audit 38 52 3 3 3 0 0 90 7 29
2014 Evaluation 21 31 23 9 11 4 1 55 21 136
2014 Other services to the public 21 23 23 17 12 4 0 46 30 436
2014 None of the above 22 26 20 13 14 4 1 50 28 1785
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 22 51 27 143
2019 Health care practitioners 16 54 30 701
2019 Federal regulators 9 71 19 14
2019 Compliance, inspection and enforcement 15 47 38 178
2019 Communications or public affairs 28 34 38 67
2019 Access to information and privacy 26 33 42 56
2019 Security 15 48 37 2056
2019 Science and technology 17 51 31 27
2019 Library services 20 61 20 16
2019 Legal services 21 40 39 39
2019 Administration and operations 25 40 35 1394
2019 Human resources 31 31 38 444
2019 Financial management 24 37 39 320
2019 Procurement 16 46 38 86
2019 Real property 20 49 31 85
2019 Materiel management 19 44 37 153
2019 Information management 22 35 43 165
2019 Information technology 21 41 37 241
2019 Internal audit 46 39 15 24
2019 Evaluation 12 62 25 86
2019 Data sciences 37 42 22 24
2019 Policy 27 42 31 93
2019 Project management 29 38 33 176
2019 Other services to the public 15 49 35 330
2019 None of the above 17 48 34 1393
2018 Client contact centre 18 57 24 157
2018 Health care practitioners 15 48 37 630
2018 Compliance, inspection and enforcement 16 43 42 177
2018 Communications or public affairs 36 36 28 66
2018 Access to information and privacy 35 34 31 37
2018 Security 16 49 35 1669
2018 Science and technology 19 55 27 31
2018 Library services 13 73 14 15
2018 Legal services 25 40 35 38
2018 Administration and operations 23 39 38 1253
2018 Human resources 31 32 38 378
2018 Financial management 29 36 35 286
2018 Procurement 20 54 26 94
2018 Real property 26 44 30 62
2018 Materiel management 13 47 40 116
2018 Information management 22 39 39 119
2018 Information technology 25 40 35 242
2018 Internal audit 27 28 45 24
2018 Evaluation 12 66 22 91
2018 Policy 29 35 36 79
2018 Project management 26 39 35 135
2018 Other services to the public 16 53 31 278
2018 None of the above 17 48 34 1157
2017 Client contact centre 22 50 28 152
2017 Health care practitioners 15 55 30 774
2017 Federal regulators 8 9 83 17
2017 Compliance, inspection and enforcement 24 53 23 160
2017 Communications or public affairs 34 34 32 70
2017 Access to information and privacy 35 35 30 44
2017 Security 16 51 34 2039
2017 Science and technology 13 62 25 43
2017 Library services 10 56 34 18
2017 Legal services 19 51 30 40
2017 Administration and operations 22 42 36 1413
2017 Human resources 32 32 36 391
2017 Financial management 27 41 32 315
2017 Procurement 17 51 32 92
2017 Real property 25 44 31 75
2017 Materiel management 16 48 36 141
2017 Information management 26 35 39 143
2017 Information technology 25 41 34 258
2017 Internal audit 28 28 44 21
2017 Evaluation 13 69 17 104
2017 Data sciences 23 52 24 17
2017 Policy 34 28 38 78
2017 Project management 30 38 32 151
2017 Other services to the public 20 52 27 299
2017 None of the above 16 52 32 1703
2014 Client contact centre 21 56 23 221
2014 Health care practitioners 17 47 36 880
2014 Federal regulators 16 52 32 26
2014 Compliance, inspection and enforcement 20 53 26 259
2014 Communications or public affairs 22 42 36 77
2014 Access to information and privacy 39 31 30 44
2014 Security 13 56 31 3209
2014 Science and technology 18 60 21 45
2014 Library services 35 34 31 15
2014 Legal services 8 51 40 48
2014 Administration and operations 26 40 33 1805
2014 Human resources 43 26 32 563
2014 Financial management 32 35 33 336
2014 Procurement 18 46 36 82
2014 Real property 22 37 41 96
2014 Materiel management 15 41 44 190
2014 Information management 20 40 40 170
2014 Information technology 17 47 36 293
2014 Internal audit 27 39 34 29
2014 Evaluation 20 63 17 136
2014 Other services to the public 14 52 34 437
2014 None of the above 16 52 32 1782

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 19 32 38 6 2 3 34
2019 Health care practitioners 22 21 27 16 12 3 114
2019 Compliance, inspection and enforcement 24 32 24 17 0 3 27
2019 Communications or public affairs 5 43 31 0 10 11 19
2019 Access to information and privacy 19 30 30 0 21 0 16
2019 Security 23 30 21 14 2 11 325
2019 Legal services 20 50 9 10 0 11 10
2019 Administration and operations 17 43 20 5 11 3 349
2019 Human resources 13 38 28 1 15 4 138
2019 Financial management 13 32 42 2 4 7 78
2019 Procurement 28 15 50 0 0 7 14
2019 Real property 42 12 29 11 0 7 17
2019 Materiel management 27 26 17 10 11 9 31
2019 Information management 30 16 21 0 25 8 35
2019 Information technology 19 31 26 5 12 8 50
2019 Internal audit 48 25 28 0 0 0 10
2019 Evaluation 17 37 19 0 18 9 11
2019 Policy 17 43 23 3 7 7 27
2019 Project management 15 27 37 2 12 7 51
2019 Other services to the public 20 27 21 11 12 9 52
2019 None of the above 24 28 21 8 8 12 240
2018 Client contact centre 33 38 18 0 6 4 35
2018 Health care practitioners 35 16 18 24 1 7 97
2018 Compliance, inspection and enforcement 17 33 21 10 10 9 33
2018 Communications or public affairs 14 27 37 0 11 11 22
2018 Access to information and privacy 7 43 34 0 16 0 14
2018 Security 21 30 22 16 2 9 281
2018 Legal services 13 51 28 0 8 0 12
2018 Administration and operations 22 39 20 3 10 6 297
2018 Human resources 12 38 30 3 9 7 118
2018 Financial management 13 40 33 9 3 2 82
2018 Procurement 40 25 15 6 14 0 18
2018 Real property 27 0 27 29 0 17 17
2018 Materiel management 38 40 16 7 0 0 16
2018 Information management 25 32 18 3 11 10 28
2018 Information technology 21 29 33 5 6 6 62
2018 Evaluation 26 28 37 0 0 10 11
2018 Policy 4 36 45 7 9 0 24
2018 Project management 22 42 34 0 2 0 38
2018 Other services to the public 22 43 18 7 3 7 46
2018 None of the above 24 27 25 12 4 8 205
2017 Client contact centre 54 22 14 2 5 3 34
2017 Health care practitioners 28 14 24 20 8 7 118
2017 Compliance, inspection and enforcement 12 7 30 30 2 19 36
2017 Communications or public affairs 16 37 27 0 12 8 25
2017 Access to information and privacy 6 37 31 7 7 13 16
2017 Security 22 33 21 18 1 5 316
2017 Administration and operations 21 38 21 7 9 4 324
2017 Human resources 14 48 19 3 6 9 123
2017 Financial management 18 25 33 3 10 10 87
2017 Procurement 27 30 31 0 5 7 17
2017 Real property 37 19 14 30 0 0 20
2017 Materiel management 39 32 17 9 0 4 23
2017 Information management 25 17 36 0 14 8 36
2017 Information technology 20 32 38 6 2 2 65
2017 Evaluation 14 36 33 17 0 0 12
2017 Policy 14 37 19 11 15 4 25
2017 Project management 15 42 24 6 8 6 44
2017 Other services to the public 37 26 21 3 6 8 61
2017 None of the above 25 27 21 11 5 11 270
2014 Client contact centre 38 20 17 11 9999 14 49
2014 Health care practitioners 27 17 16 31 9999 9 146
2014 Compliance, inspection and enforcement 20 42 25 14 9999 0 57
2014 Communications or public affairs 17 51 21 11 9999 0 17
2014 Access to information and privacy 20 21 48 0 9999 11 17
2014 Security 22 33 17 20 9999 8 444
2014 Administration and operations 23 36 25 5 9999 12 478
2014 Human resources 14 27 33 4 9999 22 243
2014 Financial management 9 35 40 9 9999 6 106
2014 Procurement 35 20 19 6 9999 20 15
2014 Real property 23 45 13 14 9999 5 23
2014 Materiel management 47 23 16 4 9999 11 29
2014 Information management 20 26 29 6 9999 19 34
2014 Information technology 20 30 24 12 9999 13 50
2014 Evaluation 26 37 28 7 9999 3 30
2014 Other services to the public 27 19 22 17 9999 14 62
2014 None of the above 29 23 22 13 9999 13 288
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 48 20 6 5 1 1 68 11 144
2019 Health care practitioners 27 52 8 8 3 1 2 81 11 698
2019 Federal regulators 21 76 0 0 4 0 0 96 4 14
2019 Compliance, inspection and enforcement 32 50 8 6 0 0 3 85 7 178
2019 Communications or public affairs 35 46 3 8 4 0 3 84 13 67
2019 Access to information and privacy 37 42 9 5 4 0 4 82 9 55
2019 Security 29 52 11 4 2 1 2 83 6 2050
2019 Science and technology 32 39 18 10 0 0 0 72 10 27
2019 Library services 45 41 14 0 0 0 0 86 0 16
2019 Legal services 21 68 4 2 2 0 2 91 5 39
2019 Administration and operations 33 46 8 5 2 1 5 84 7 1384
2019 Human resources 41 36 8 6 2 1 6 82 9 442
2019 Financial management 39 47 6 4 1 1 2 88 6 318
2019 Procurement 30 44 14 11 1 0 0 74 12 85
2019 Real property 33 47 10 8 1 0 0 81 10 85
2019 Materiel management 27 55 11 5 1 1 1 83 5 152
2019 Information management 35 44 10 4 3 0 3 82 8 165
2019 Information technology 31 52 8 4 1 1 2 86 6 240
2019 Internal audit 39 34 8 5 0 0 15 85 6 24
2019 Evaluation 15 62 8 12 2 0 1 77 14 86
2019 Data sciences 37 51 8 5 0 0 0 88 5 24
2019 Policy 30 52 8 5 0 3 2 86 5 92
2019 Project management 32 51 9 6 2 0 1 83 8 175
2019 Other services to the public 30 46 8 9 5 2 1 78 14 330
2019 None of the above 30 46 11 7 3 1 2 78 11 1388

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 37 12 10 6 2 1 71 17 143
2019 Health care practitioners 41 35 10 4 4 5 2 81 8 699
2019 Federal regulators 65 25 0 5 5 0 0 90 10 14
2019 Compliance, inspection and enforcement 38 31 15 6 7 1 2 71 13 177
2019 Communications or public affairs 56 28 3 1 1 8 3 94 3 67
2019 Access to information and privacy 57 26 8 0 0 5 4 91 0 56
2019 Security 22 37 16 12 9 2 2 62 22 2039
2019 Science and technology 54 29 10 3 0 4 0 86 3 27
2019 Library services 43 37 14 6 0 0 0 80 6 16
2019 Legal services 37 21 13 10 13 4 2 61 25 39
2019 Administration and operations 48 31 8 3 1 3 5 87 5 1386
2019 Human resources 57 24 8 2 0 5 4 89 2 441
2019 Financial management 54 31 7 1 1 3 2 90 2 318
2019 Procurement 46 37 4 6 5 1 0 84 11 85
2019 Real property 55 29 5 4 5 1 1 86 9 85
2019 Materiel management 41 42 8 3 4 1 1 85 7 151
2019 Information management 54 22 15 1 0 5 2 83 1 166
2019 Information technology 59 30 5 1 2 2 1 92 2 240
2019 Internal audit 56 15 8 0 11 4 7 79 12 24
2019 Evaluation 46 41 6 2 1 3 1 90 4 86
2019 Data sciences 54 33 8 0 0 5 0 92 0 24
2019 Policy 56 26 5 4 1 6 3 90 5 91
2019 Project management 52 26 12 4 2 3 1 82 6 174
2019 Other services to the public 39 33 11 5 4 7 1 79 10 326
2019 None of the above 38 31 14 6 6 4 2 73 12 1385
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 24 76 142
2019 Health care practitioners 25 75 700
2019 Compliance, inspection and enforcement 22 78 178
2019 Communications or public affairs 12 88 67
2019 Access to information and privacy 8 92 56
2019 Security 34 66 2051
2019 Science and technology 17 83 26
2019 Legal services 32 68 39
2019 Administration and operations 19 81 1388
2019 Human resources 15 85 444
2019 Financial management 12 88 320
2019 Procurement 19 81 86
2019 Real property 31 69 85
2019 Materiel management 27 73 153
2019 Information management 13 87 165
2019 Information technology 11 89 240
2019 Evaluation 20 80 85
2019 Policy 16 84 93
2019 Project management 17 83 175
2019 Other services to the public 20 80 327
2019 None of the above 27 73 1384
2018 Client contact centre 24 76 155
2018 Health care practitioners 26 74 632
2018 Compliance, inspection and enforcement 35 65 176
2018 Communications or public affairs 17 83 65
2018 Security 42 58 1670
2018 Science and technology 16 84 30
2018 Library services 0 100 15
2018 Administration and operations 24 76 1242
2018 Human resources 13 87 378
2018 Financial management 12 88 283
2018 Procurement 23 77 94
2018 Real property 26 74 60
2018 Materiel management 33 67 116
2018 Information management 17 83 120
2018 Information technology 15 85 237
2018 Evaluation 25 75 91
2018 Policy 22 78 79
2018 Project management 13 87 135
2018 Other services to the public 30 70 279
2018 None of the above 30 70 1158

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 48 52 30
2019 Health care practitioners 61 39 174
2019 Compliance, inspection and enforcement 47 53 35
2019 Security 58 42 634
2019 Administration and operations 51 49 251
2019 Human resources 59 41 66
2019 Financial management 34 66 37
2019 Procurement 49 51 16
2019 Real property 47 53 25
2019 Materiel management 69 31 39
2019 Information management 66 34 20
2019 Information technology 34 66 27
2019 Evaluation 48 52 17
2019 Policy 44 56 11
2019 Project management 39 61 30
2019 Other services to the public 58 42 69
2019 None of the above 58 42 352
2018 Client contact centre 61 39 33
2018 Health care practitioners 66 34 161
2018 Compliance, inspection and enforcement 53 47 50
2018 Communications or public affairs 58 42 11
2018 Security 58 42 656
2018 Administration and operations 56 44 285
2018 Human resources 51 49 51
2018 Financial management 33 67 36
2018 Procurement 53 47 23
2018 Materiel management 58 42 37
2018 Information management 48 52 19
2018 Information technology 31 69 37
2018 Evaluation 55 45 22
2018 Policy 75 25 14
2018 Project management 60 40 19
2018 Other services to the public 51 49 79
2018 None of the above 57 43 330

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 69 31 30
2019 Health care practitioners 53 47 174
2019 Compliance, inspection and enforcement 58 42 35
2019 Security 70 30 634
2019 Administration and operations 57 43 251
2019 Human resources 63 37 66
2019 Financial management 62 38 37
2019 Procurement 63 37 16
2019 Real property 53 47 25
2019 Materiel management 45 55 39
2019 Information management 65 35 20
2019 Information technology 71 29 27
2019 Project management 65 35 30
2019 Other services to the public 63 37 69
2019 None of the above 62 38 352
2018 Client contact centre 68 32 33
2018 Health care practitioners 41 59 161
2018 Compliance, inspection and enforcement 65 35 50
2018 Communications or public affairs 54 46 11
2018 Security 71 29 656
2018 Administration and operations 60 40 285
2018 Human resources 68 32 51
2018 Financial management 75 25 36
2018 Procurement 69 31 23
2018 Real property 65 35 14
2018 Materiel management 50 50 37
2018 Information management 72 28 19
2018 Information technology 78 22 37
2018 Evaluation 54 46 22
2018 Project management 74 26 19
2018 Other services to the public 55 45 79
2018 None of the above 60 40 330

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 7 93 174
2019 Compliance, inspection and enforcement 13 87 35
2019 Security 12 88 634
2019 Legal services 0 100 10
2019 Administration and operations 12 88 251
2019 Human resources 21 79 66
2019 Real property 23 77 25
2019 Information management 0 100 20
2019 Project management 19 81 30
2019 Other services to the public 9 91 69
2019 None of the above 8 92 352
2018 Health care practitioners 11 89 161
2018 Compliance, inspection and enforcement 10 90 50
2018 Security 10 90 656
2018 Administration and operations 16 84 285
2018 Real property 49 51 14
2018 None of the above 9 91 330

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 33 67 30
2019 Health care practitioners 28 72 174
2019 Compliance, inspection and enforcement 39 61 35
2019 Security 48 52 634
2019 Administration and operations 11 89 251
2019 Information management 0 100 20
2019 Other services to the public 19 81 69
2019 None of the above 26 74 352
2018 Client contact centre 19 81 33
2018 Health care practitioners 23 77 161
2018 Compliance, inspection and enforcement 33 67 50
2018 Communications or public affairs 0 100 11
2018 Security 48 52 656
2018 Administration and operations 12 88 285
2018 Materiel management 27 73 37
2018 Other services to the public 26 74 79
2018 None of the above 21 79 330

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 30
2019 Health care practitioners 14 86 174
2019 Compliance, inspection and enforcement 0 100 35
2019 Security 12 88 634
2019 Administration and operations 8 92 251
2019 Human resources 11 89 66
2019 Procurement 0 100 16
2019 Real property 21 79 25
2019 Information management 0 100 20
2019 Policy 0 100 11
2019 Other services to the public 10 90 69
2019 None of the above 12 88 352
2018 Health care practitioners 8 92 161
2018 Communications or public affairs 0 100 11
2018 Security 10 90 656
2018 Administration and operations 8 92 285
2018 Financial management 0 100 36
2018 Procurement 0 100 23
2018 Evaluation 0 100 22
2018 Other services to the public 14 86 79
2018 None of the above 10 90 330

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 18 82 634
2019 Administration and operations 2 98 251
2019 Financial management 0 100 37
2019 Procurement 0 100 16
2019 Information management 0 100 20
2019 Information technology 0 100 27
2019 Evaluation 0 100 17
2019 Policy 0 100 11
2019 Project management 0 100 30
2019 None of the above 10 90 352
2018 Health care practitioners 3 97 161
2018 Security 16 84 656
2018 Administration and operations 3 97 285
2018 Real property 0 100 14
2018 Information management 0 100 19
2018 Information technology 0 100 37
2018 Policy 0 100 14
2018 Other services to the public 8 92 79
2018 None of the above 5 95 330

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 0 100 30
2019 Health care practitioners 4 96 174
2019 Security 6 94 634
2019 Legal services 0 100 10
2019 Administration and operations 3 97 251
2019 Evaluation 0 100 17
2019 Policy 0 100 11
2019 Other services to the public 12 88 69
2019 None of the above 5 95 352
2018 Health care practitioners 4 96 161
2018 Communications or public affairs 0 100 11
2018 Security 6 94 656
2018 Administration and operations 3 97 285
2018 Real property 0 100 14
2018 Materiel management 0 100 37
2018 Policy 0 100 14
2018 None of the above 5 95 330

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 31 69 29
2019 Health care practitioners 44 56 174
2019 Compliance, inspection and enforcement 54 46 35
2019 Security 52 48 627
2019 Administration and operations 36 64 250
2019 Human resources 36 64 65
2019 Financial management 24 76 35
2019 Real property 50 50 24
2019 Materiel management 51 49 37
2019 Information management 41 59 20
2019 Information technology 31 69 26
2019 Project management 29 71 30
2019 Other services to the public 39 61 68
2019 None of the above 38 62 349
2018 Client contact centre 41 59 33
2018 Health care practitioners 38 62 161
2018 Compliance, inspection and enforcement 32 68 51
2018 Communications or public affairs 53 47 11
2018 Security 49 51 654
2018 Administration and operations 35 65 287
2018 Human resources 48 52 51
2018 Financial management 49 51 36
2018 Procurement 40 60 23
2018 Real property 55 45 14
2018 Materiel management 52 48 37
2018 Information management 34 66 19
2018 Information technology 35 65 37
2018 Evaluation 55 45 22
2018 Policy 64 36 14
2018 Project management 37 63 19
2018 Other services to the public 30 70 79
2018 None of the above 42 58 331

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 53 47 29
2019 Health care practitioners 43 57 174
2019 Compliance, inspection and enforcement 36 64 35
2019 Security 39 61 627
2019 Administration and operations 37 63 250
2019 Human resources 47 53 65
2019 Financial management 29 71 35
2019 Procurement 47 53 16
2019 Real property 34 66 24
2019 Materiel management 43 57 37
2019 Information management 29 71 20
2019 Information technology 27 73 26
2019 Evaluation 47 53 17
2019 Project management 34 66 30
2019 Other services to the public 43 57 68
2019 None of the above 45 55 349
2018 Client contact centre 59 41 33
2018 Health care practitioners 40 60 161
2018 Compliance, inspection and enforcement 37 63 51
2018 Security 41 59 654
2018 Administration and operations 34 66 287
2018 Human resources 41 59 51
2018 Financial management 45 55 36
2018 Procurement 55 45 23
2018 Real property 38 62 14
2018 Materiel management 40 60 37
2018 Information management 39 61 19
2018 Information technology 42 58 37
2018 Evaluation 32 68 22
2018 Policy 36 64 14
2018 Project management 66 34 19
2018 Other services to the public 37 63 79
2018 None of the above 39 61 331

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 54 46 29
2019 Health care practitioners 47 53 174
2019 Compliance, inspection and enforcement 52 48 35
2019 Security 53 47 627
2019 Administration and operations 46 54 250
2019 Human resources 51 49 65
2019 Financial management 51 49 35
2019 Procurement 57 43 16
2019 Real property 46 54 24
2019 Materiel management 34 66 37
2019 Information management 45 55 20
2019 Information technology 46 54 26
2019 Evaluation 36 64 17
2019 Policy 58 42 11
2019 Project management 22 78 30
2019 Other services to the public 51 49 68
2019 None of the above 50 50 349
2018 Client contact centre 45 55 33
2018 Health care practitioners 48 52 161
2018 Compliance, inspection and enforcement 57 43 51
2018 Communications or public affairs 44 56 11
2018 Security 53 47 654
2018 Administration and operations 54 46 287
2018 Human resources 53 47 51
2018 Financial management 49 51 36
2018 Procurement 58 42 23
2018 Real property 65 35 14
2018 Materiel management 38 62 37
2018 Information management 56 44 19
2018 Information technology 58 42 37
2018 Evaluation 32 68 22
2018 Project management 48 52 19
2018 Other services to the public 39 61 79
2018 None of the above 52 48 331

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 50 50 29
2019 Health care practitioners 39 61 174
2019 Compliance, inspection and enforcement 45 55 35
2019 Security 49 51 627
2019 Administration and operations 36 64 250
2019 Human resources 34 66 65
2019 Financial management 33 67 35
2019 Procurement 40 60 16
2019 Real property 42 58 24
2019 Materiel management 41 59 37
2019 Information management 41 59 20
2019 Information technology 42 58 26
2019 Project management 37 63 30
2019 Other services to the public 48 52 68
2019 None of the above 46 54 349
2018 Client contact centre 37 63 33
2018 Health care practitioners 35 65 161
2018 Compliance, inspection and enforcement 47 53 51
2018 Communications or public affairs 43 57 11
2018 Security 48 52 654
2018 Administration and operations 44 56 287
2018 Human resources 45 55 51
2018 Financial management 40 60 36
2018 Procurement 35 65 23
2018 Real property 41 59 14
2018 Materiel management 27 73 37
2018 Information management 47 53 19
2018 Information technology 47 53 37
2018 Evaluation 32 68 22
2018 Policy 55 45 14
2018 Project management 59 41 19
2018 Other services to the public 33 67 79
2018 None of the above 37 63 331

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 24 76 29
2019 Health care practitioners 39 61 174
2019 Compliance, inspection and enforcement 45 55 35
2019 Security 34 66 627
2019 Administration and operations 28 72 250
2019 Human resources 45 55 65
2019 Financial management 26 74 35
2019 Real property 34 66 24
2019 Materiel management 27 73 37
2019 Information management 25 75 20
2019 Evaluation 36 64 17
2019 Project management 22 78 30
2019 Other services to the public 34 66 68
2019 None of the above 35 65 349
2018 Client contact centre 32 68 33
2018 Health care practitioners 44 56 161
2018 Compliance, inspection and enforcement 33 67 51
2018 Communications or public affairs 48 52 11
2018 Security 36 64 654
2018 Administration and operations 36 64 287
2018 Human resources 36 64 51
2018 Financial management 38 62 36
2018 Procurement 22 78 23
2018 Real property 45 55 14
2018 Materiel management 32 68 37
2018 Information management 43 57 19
2018 Information technology 44 56 37
2018 Evaluation 36 64 22
2018 Project management 45 55 19
2018 Other services to the public 34 66 79
2018 None of the above 43 57 331

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 71 29 29
2019 Health care practitioners 62 38 174
2019 Compliance, inspection and enforcement 81 19 35
2019 Security 64 36 627
2019 Legal services 45 55 10
2019 Administration and operations 55 45 250
2019 Human resources 56 44 65
2019 Financial management 44 56 35
2019 Procurement 44 56 16
2019 Real property 70 30 24
2019 Materiel management 52 48 37
2019 Information management 61 39 20
2019 Information technology 50 50 26
2019 Evaluation 54 46 17
2019 Policy 69 31 11
2019 Project management 56 44 30
2019 Other services to the public 65 35 68
2019 None of the above 60 40 349
2018 Client contact centre 73 27 33
2018 Health care practitioners 68 32 161
2018 Compliance, inspection and enforcement 73 27 51
2018 Communications or public affairs 52 48 11
2018 Security 70 30 654
2018 Administration and operations 60 40 287
2018 Human resources 42 58 51
2018 Financial management 49 51 36
2018 Procurement 60 40 23
2018 Real property 59 41 14
2018 Materiel management 55 45 37
2018 Information management 76 24 19
2018 Information technology 53 47 37
2018 Evaluation 55 45 22
2018 Policy 76 24 14
2018 Project management 65 35 19
2018 Other services to the public 57 43 79
2018 None of the above 63 37 331

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 52 48 29
2019 Health care practitioners 47 53 174
2019 Compliance, inspection and enforcement 53 47 35
2019 Security 50 50 627
2019 Administration and operations 35 65 250
2019 Human resources 40 60 65
2019 Financial management 22 78 35
2019 Procurement 37 63 16
2019 Real property 46 54 24
2019 Materiel management 35 65 37
2019 Information management 26 74 20
2019 Information technology 26 74 26
2019 Evaluation 29 71 17
2019 Policy 48 52 11
2019 Project management 26 74 30
2019 Other services to the public 53 47 68
2019 None of the above 42 58 349
2018 Client contact centre 30 70 33
2018 Health care practitioners 45 55 161
2018 Compliance, inspection and enforcement 50 50 51
2018 Security 52 48 654
2018 Administration and operations 41 59 287
2018 Human resources 38 62 51
2018 Financial management 31 69 36
2018 Procurement 40 60 23
2018 Materiel management 38 62 37
2018 Information management 49 51 19
2018 Information technology 29 71 37
2018 Evaluation 23 77 22
2018 Policy 54 46 14
2018 Project management 49 51 19
2018 Other services to the public 36 64 79
2018 None of the above 48 52 331

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 4 96 174
2019 Security 12 88 627
2019 Legal services 0 100 10
2019 Financial management 0 100 35
2019 Real property 0 100 24
2019 Materiel management 0 100 37
2019 Information management 0 100 20
2019 Information technology 0 100 26
2019 Project management 0 100 30
2019 None of the above 5 95 349
2018 Client contact centre 0 100 33
2018 Communications or public affairs 0 100 11
2018 Security 11 89 654
2018 Human resources 0 100 51
2018 Financial management 0 100 36
2018 Procurement 0 100 23
2018 Real property 0 100 14
2018 Information management 0 100 19
2018 Information technology 0 100 37
2018 Evaluation 0 100 22
2018 Policy 0 100 14
2018 Project management 0 100 19
2018 Other services to the public 0 100 79
2018 None of the above 3 97 331

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 12 88 174
2019 Compliance, inspection and enforcement 25 75 35
2019 Security 21 79 627
2019 Administration and operations 7 93 250
2019 Human resources 8 92 65
2019 Other services to the public 17 83 68
2019 None of the above 13 87 349
2018 Health care practitioners 13 87 161
2018 Compliance, inspection and enforcement 12 88 51
2018 Security 23 77 654
2018 Administration and operations 7 93 287
2018 Materiel management 14 86 37
2018 Other services to the public 11 89 79
2018 None of the above 11 89 331

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 14 86 174
2019 Compliance, inspection and enforcement 31 69 35
2019 Security 31 69 627
2019 Administration and operations 14 86 250
2019 Human resources 13 87 65
2019 Procurement 0 100 16
2019 Real property 26 74 24
2019 Materiel management 16 84 37
2019 Information management 0 100 20
2019 Other services to the public 13 87 68
2019 None of the above 17 83 349
2018 Health care practitioners 15 85 161
2018 Compliance, inspection and enforcement 17 83 51
2018 Security 28 72 654
2018 Administration and operations 10 90 287
2018 Human resources 14 86 51
2018 Financial management 23 77 36
2018 Procurement 23 77 23
2018 Materiel management 16 84 37
2018 Information technology 13 87 37
2018 Other services to the public 8 92 79
2018 None of the above 18 82 331

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 50 50 29
2019 Health care practitioners 43 57 174
2019 Compliance, inspection and enforcement 46 54 35
2019 Security 60 40 627
2019 Administration and operations 46 54 250
2019 Human resources 59 41 65
2019 Financial management 60 40 35
2019 Procurement 56 44 16
2019 Real property 48 52 24
2019 Materiel management 54 46 37
2019 Information management 56 44 20
2019 Information technology 46 54 26
2019 Project management 47 53 30
2019 Other services to the public 62 38 68
2019 None of the above 50 50 349
2018 Client contact centre 49 51 33
2018 Health care practitioners 49 51 161
2018 Compliance, inspection and enforcement 54 46 51
2018 Communications or public affairs 52 48 11
2018 Security 60 40 654
2018 Administration and operations 52 48 287
2018 Human resources 47 53 51
2018 Financial management 40 60 36
2018 Procurement 53 47 23
2018 Real property 59 41 14
2018 Materiel management 47 53 37
2018 Information management 57 43 19
2018 Information technology 54 46 37
2018 Evaluation 23 77 22
2018 Policy 45 55 14
2018 Project management 56 44 19
2018 Other services to the public 48 52 79
2018 None of the above 50 50 331

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 24 76 29
2019 Health care practitioners 33 67 174
2019 Compliance, inspection and enforcement 26 74 35
2019 Security 43 57 627
2019 Administration and operations 29 71 250
2019 Human resources 19 81 65
2019 Real property 42 58 24
2019 Materiel management 28 72 37
2019 Information management 35 65 20
2019 Other services to the public 31 69 68
2019 None of the above 28 72 349
2018 Client contact centre 29 71 33
2018 Health care practitioners 33 67 161
2018 Compliance, inspection and enforcement 27 73 51
2018 Security 45 55 654
2018 Administration and operations 28 72 287
2018 Human resources 25 75 51
2018 Financial management 28 72 36
2018 Procurement 28 72 23
2018 Real property 45 55 14
2018 Materiel management 34 66 37
2018 Information technology 25 75 37
2018 Evaluation 23 77 22
2018 Project management 28 72 19
2018 Other services to the public 22 78 79
2018 None of the above 29 71 331

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 17 83 29
2019 Health care practitioners 18 82 174
2019 Compliance, inspection and enforcement 25 75 35
2019 Security 20 80 627
2019 Administration and operations 16 84 250
2019 Human resources 31 69 65
2019 Financial management 25 75 35
2019 Materiel management 24 76 37
2019 Information technology 27 73 26
2019 Project management 15 85 30
2019 Other services to the public 29 71 68
2019 None of the above 17 83 349
2018 Health care practitioners 20 80 161
2018 Compliance, inspection and enforcement 10 90 51
2018 Security 17 83 654
2018 Administration and operations 18 82 287
2018 Human resources 12 88 51
2018 Financial management 19 81 36
2018 Information technology 18 82 37
2018 Other services to the public 15 85 79
2018 None of the above 16 84 331

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 55 45 29
2019 Health care practitioners 53 47 174
2019 Compliance, inspection and enforcement 39 61 35
2019 Security 40 60 623
2019 Administration and operations 59 41 248
2019 Human resources 58 42 64
2019 Financial management 41 59 35
2019 Procurement 61 39 15
2019 Real property 79 21 24
2019 Materiel management 52 48 37
2019 Information management 51 49 20
2019 Information technology 43 57 26
2019 Evaluation 58 42 17
2019 Policy 39 61 11
2019 Project management 50 50 30
2019 Other services to the public 55 45 68
2019 None of the above 47 53 349
2018 Client contact centre 61 39 33
2018 Health care practitioners 54 46 161
2018 Compliance, inspection and enforcement 38 62 51
2018 Security 38 62 656
2018 Administration and operations 57 43 286
2018 Human resources 61 39 51
2018 Financial management 45 55 35
2018 Procurement 53 47 23
2018 Real property 31 69 14
2018 Materiel management 53 47 37
2018 Information management 47 53 19
2018 Information technology 39 61 37
2018 Evaluation 62 38 21
2018 Policy 50 50 14
2018 Project management 59 41 19
2018 Other services to the public 45 55 78
2018 None of the above 55 45 330

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 34 66 174
2019 Compliance, inspection and enforcement 22 78 35
2019 Security 32 68 623
2019 Administration and operations 29 71 248
2019 Human resources 27 73 64
2019 Financial management 21 79 35
2019 Procurement 34 66 15
2019 Real property 42 58 24
2019 Materiel management 32 68 37
2019 Information technology 27 73 26
2019 Evaluation 29 71 17
2019 Other services to the public 35 65 68
2019 None of the above 30 70 349
2018 Client contact centre 42 58 33
2018 Health care practitioners 36 64 161
2018 Compliance, inspection and enforcement 34 66 51
2018 Security 31 69 656
2018 Administration and operations 30 70 286
2018 Human resources 34 66 51
2018 Financial management 19 81 35
2018 Real property 31 69 14
2018 Materiel management 14 86 37
2018 Information technology 24 76 37
2018 Evaluation 24 76 21
2018 Policy 47 53 14
2018 Project management 26 74 19
2018 Other services to the public 36 64 78
2018 None of the above 28 72 330

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 6 94 174
2019 Security 10 90 623
2019 Legal services 0 100 10
2019 Administration and operations 7 93 248
2019 Human resources 13 87 64
2019 Real property 25 75 24
2019 Information management 0 100 20
2019 Evaluation 0 100 17
2019 Policy 0 100 11
2019 None of the above 6 94 349
2018 Health care practitioners 8 92 161
2018 Security 7 93 656
2018 Administration and operations 9 91 286
2018 Materiel management 0 100 37
2018 Policy 0 100 14
2018 None of the above 11 89 330

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 28 72 29
2019 Health care practitioners 23 77 174
2019 Compliance, inspection and enforcement 29 71 35
2019 Security 34 66 623
2019 Administration and operations 24 76 248
2019 Human resources 13 87 64
2019 Financial management 20 80 35
2019 Real property 33 67 24
2019 Materiel management 29 71 37
2019 Information technology 20 80 26
2019 Evaluation 35 65 17
2019 Project management 22 78 30
2019 Other services to the public 38 62 68
2019 None of the above 31 69 349
2018 Client contact centre 42 58 33
2018 Health care practitioners 21 79 161
2018 Compliance, inspection and enforcement 24 76 51
2018 Security 30 70 656
2018 Administration and operations 23 77 286
2018 Human resources 20 80 51
2018 Financial management 30 70 35
2018 Procurement 23 77 23
2018 Materiel management 14 86 37
2018 Information management 54 46 19
2018 Information technology 24 76 37
2018 Evaluation 43 57 21
2018 Project management 36 64 19
2018 Other services to the public 23 77 78
2018 None of the above 32 68 330

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 17 83 174
2019 Security 15 85 623
2019 Administration and operations 7 93 248
2019 Human resources 15 85 64
2019 Real property 29 71 24
2019 Other services to the public 19 81 68
2019 None of the above 12 88 349
2018 Health care practitioners 18 82 161
2018 Security 15 85 656
2018 Administration and operations 12 88 286
2018 Financial management 14 86 35
2018 Procurement 33 67 23
2018 Materiel management 12 88 37
2018 Evaluation 24 76 21
2018 Other services to the public 8 92 78
2018 None of the above 12 88 330

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 8 92 174
2019 Compliance, inspection and enforcement 15 85 35
2019 Security 15 85 623
2019 Administration and operations 9 91 248
2019 Human resources 9 91 64
2019 Real property 22 78 24
2019 Information management 0 100 20
2019 Other services to the public 12 88 68
2019 None of the above 9 91 349
2018 Health care practitioners 6 94 161
2018 Compliance, inspection and enforcement 16 84 51
2018 Security 10 90 656
2018 Administration and operations 7 93 286
2018 Human resources 10 90 51
2018 Financial management 0 100 35
2018 Information management 0 100 19
2018 Project management 0 100 19
2018 Other services to the public 5 95 78
2018 None of the above 13 87 330

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 21 79 174
2019 Compliance, inspection and enforcement 23 77 35
2019 Security 24 76 623
2019 Legal services 0 100 10
2019 Administration and operations 13 87 248
2019 Human resources 12 88 64
2019 Project management 15 85 30
2019 Other services to the public 22 78 68
2019 None of the above 15 85 349
2018 Client contact centre 26 74 33
2018 Health care practitioners 20 80 161
2018 Compliance, inspection and enforcement 16 84 51
2018 Security 22 78 656
2018 Administration and operations 14 86 286
2018 Human resources 16 84 51
2018 Materiel management 12 88 37
2018 Evaluation 24 76 21
2018 Other services to the public 15 85 78
2018 None of the above 13 87 330

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 11 89 174
2019 Compliance, inspection and enforcement 17 83 35
2019 Security 17 83 623
2019 Administration and operations 13 87 248
2019 Human resources 23 77 64
2019 Materiel management 13 87 37
2019 Other services to the public 10 90 68
2019 None of the above 11 89 349
2018 Health care practitioners 12 88 161
2018 Compliance, inspection and enforcement 20 80 51
2018 Communications or public affairs 0 100 11
2018 Security 15 85 656
2018 Administration and operations 13 87 286
2018 Human resources 13 87 51
2018 Information management 0 100 19
2018 Other services to the public 18 82 78
2018 None of the above 11 89 330

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 22 78 29
2019 Health care practitioners 25 75 174
2019 Compliance, inspection and enforcement 22 78 35
2019 Security 25 75 623
2019 Administration and operations 18 82 248
2019 Human resources 26 74 64
2019 Financial management 35 65 35
2019 Materiel management 19 81 37
2019 Information management 29 71 20
2019 Information technology 31 69 26
2019 Evaluation 30 70 17
2019 Project management 29 71 30
2019 Other services to the public 20 80 68
2019 None of the above 31 69 349
2018 Client contact centre 17 83 33
2018 Health care practitioners 21 79 161
2018 Compliance, inspection and enforcement 21 79 51
2018 Security 29 71 656
2018 Administration and operations 21 79 286
2018 Human resources 19 81 51
2018 Financial management 28 72 35
2018 Procurement 19 81 23
2018 Materiel management 33 67 37
2018 Information technology 44 56 37
2018 Project management 27 73 19
2018 Other services to the public 20 80 78
2018 None of the above 25 75 330

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 9 91 159
2019 Compliance, inspection and enforcement 11 89 30
2019 Security 13 87 531
2019 Administration and operations 9 91 227
2019 Human resources 10 90 57
2019 Other services to the public 14 86 60
2019 None of the above 10 90 319
2018 Client contact centre 19 81 32
2018 Health care practitioners 16 84 151
2018 Compliance, inspection and enforcement 12 88 43
2018 Security 11 89 587
2018 Administration and operations 10 90 266
2018 Human resources 14 86 46
2018 Other services to the public 11 89 74
2018 None of the above 9 91 290

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 20 80 159
2019 Security 13 87 531
2019 Administration and operations 19 81 227
2019 Human resources 22 78 57
2019 Other services to the public 16 84 60
2019 None of the above 17 83 319
2018 Client contact centre 15 85 32
2018 Health care practitioners 21 79 151
2018 Compliance, inspection and enforcement 22 78 43
2018 Security 12 88 587
2018 Administration and operations 13 87 266
2018 Human resources 15 85 46
2018 Financial management 14 86 36
2018 Procurement 22 78 20
2018 Evaluation 33 67 21
2018 Other services to the public 17 83 74
2018 None of the above 16 84 290

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 10 90 159
2019 Compliance, inspection and enforcement 15 85 30
2019 Security 9 91 531
2019 Administration and operations 12 88 227
2019 Information management 0 100 20
2019 Other services to the public 12 88 60
2019 None of the above 7 93 319
2018 Health care practitioners 14 86 151
2018 Security 10 90 587
2018 Administration and operations 6 94 266
2018 Procurement 0 100 20
2018 Policy 0 100 13
2018 Other services to the public 14 86 74
2018 None of the above 8 92 290

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 5 95 159
2019 Security 5 95 531
2019 Administration and operations 6 94 227
2019 Information management 0 100 20
2019 Other services to the public 11 89 60
2019 None of the above 4 96 319
2018 Health care practitioners 7 93 151
2018 Security 6 94 587
2018 Administration and operations 7 93 266
2018 Project management 0 100 19
2018 None of the above 7 93 290

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 10 90 159
2019 Compliance, inspection and enforcement 15 85 30
2019 Security 4 96 531
2019 Administration and operations 14 86 227
2019 Human resources 13 87 57
2019 Real property 31 69 19
2019 Information management 0 100 20
2019 Other services to the public 13 87 60
2019 None of the above 8 92 319
2018 Health care practitioners 10 90 151
2018 Security 5 95 587
2018 Administration and operations 7 93 266
2018 Human resources 11 89 46
2018 Real property 0 100 13
2018 Materiel management 13 87 35
2018 Other services to the public 13 87 74
2018 None of the above 9 91 290

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 5 95 159
2019 Security 5 95 531
2019 Administration and operations 11 89 227
2019 Human resources 10 90 57
2019 Real property 0 100 19
2019 Other services to the public 8 92 60
2019 None of the above 7 93 319
2018 Client contact centre 22 78 32
2018 Health care practitioners 10 90 151
2018 Security 5 95 587
2018 Administration and operations 8 92 266
2018 Human resources 12 88 46
2018 Financial management 20 80 36
2018 Procurement 0 100 20
2018 Materiel management 14 86 35
2018 Other services to the public 6 94 74
2018 None of the above 10 90 290

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 6 94 159
2019 Security 3 97 531
2019 Administration and operations 10 90 227
2019 Human resources 13 87 57
2019 Other services to the public 10 90 60
2019 None of the above 5 95 319
2018 Client contact centre 13 87 32
2018 Health care practitioners 8 92 151
2018 Security 4 96 587
2018 Administration and operations 10 90 266
2018 Human resources 13 87 46
2018 Financial management 14 86 36
2018 Procurement 0 100 20
2018 Real property 0 100 13
2018 Evaluation 0 100 21
2018 None of the above 5 95 290

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 11 89 159
2019 Security 10 90 531
2019 Administration and operations 10 90 227
2019 Other services to the public 16 84 60
2019 None of the above 13 87 319
2018 Health care practitioners 10 90 151
2018 Compliance, inspection and enforcement 19 81 43
2018 Security 10 90 587
2018 Administration and operations 10 90 266
2018 Financial management 0 100 36
2018 Real property 0 100 13
2018 Information technology 19 81 36
2018 Policy 0 100 13
2018 Other services to the public 16 84 74
2018 None of the above 9 91 290

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 11 89 159
2019 Security 14 86 531
2019 Administration and operations 14 86 227
2019 Human resources 16 84 57
2019 Other services to the public 18 82 60
2019 None of the above 16 84 319
2018 Health care practitioners 14 86 151
2018 Compliance, inspection and enforcement 7 93 43
2018 Security 13 87 587
2018 Administration and operations 15 85 266
2018 Human resources 21 79 46
2018 Financial management 20 80 36
2018 Information management 32 68 19
2018 Other services to the public 10 90 74
2018 None of the above 11 89 290

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 39 61 159
2019 Compliance, inspection and enforcement 35 65 30
2019 Security 39 61 531
2019 Administration and operations 28 72 227
2019 Human resources 35 65 57
2019 Information management 40 60 20
2019 Other services to the public 49 51 60
2019 None of the above 38 62 319
2018 Client contact centre 32 68 32
2018 Health care practitioners 27 73 151
2018 Compliance, inspection and enforcement 47 53 43
2018 Security 41 59 587
2018 Administration and operations 37 63 266
2018 Human resources 28 72 46
2018 Financial management 25 75 36
2018 Procurement 36 64 20
2018 Real property 51 49 13
2018 Materiel management 34 66 35
2018 Information management 43 57 19
2018 Information technology 38 62 36
2018 Other services to the public 33 67 74
2018 None of the above 37 63 290

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 11 89 159
2019 Security 14 86 531
2019 Administration and operations 9 91 227
2019 Human resources 12 88 57
2019 Other services to the public 18 82 60
2019 None of the above 13 87 319
2018 Health care practitioners 8 92 151
2018 Security 13 87 587
2018 Administration and operations 10 90 266
2018 Human resources 13 87 46
2018 Information technology 14 86 36
2018 Project management 25 75 19
2018 None of the above 13 87 290

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 52 48 159
2019 Compliance, inspection and enforcement 48 52 30
2019 Security 52 48 531
2019 Administration and operations 50 50 227
2019 Human resources 54 46 57
2019 Real property 43 57 19
2019 Information management 50 50 20
2019 Other services to the public 60 40 60
2019 None of the above 54 46 319
2018 Client contact centre 51 49 32
2018 Health care practitioners 43 57 151
2018 Compliance, inspection and enforcement 47 53 43
2018 Security 53 47 587
2018 Administration and operations 55 45 266
2018 Human resources 45 55 46
2018 Financial management 52 48 36
2018 Procurement 55 45 20
2018 Real property 47 53 13
2018 Materiel management 28 72 35
2018 Information management 39 61 19
2018 Information technology 46 54 36
2018 Evaluation 47 53 21
2018 Project management 59 41 19
2018 Other services to the public 53 47 74
2018 None of the above 53 47 290

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 5 95 159
2019 Security 4 96 531
2019 Human resources 0 100 57
2019 Real property 0 100 19
2019 Information management 0 100 20
2018 Health care practitioners 4 96 151
2018 Compliance, inspection and enforcement 0 100 43
2018 Security 4 96 587
2018 Administration and operations 2 98 266
2018 Human resources 0 100 46
2018 Financial management 0 100 36
2018 Procurement 0 100 20
2018 Real property 0 100 13
2018 Information management 0 100 19
2018 Evaluation 0 100 21
2018 Policy 0 100 13
2018 Other services to the public 0 100 74
2018 None of the above 2 98 290

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 66 34 159
2019 Compliance, inspection and enforcement 61 39 30
2019 Security 66 34 531
2019 Administration and operations 54 46 227
2019 Human resources 53 47 57
2019 Real property 50 50 19
2019 Other services to the public 55 45 60
2019 None of the above 64 36 319
2018 Client contact centre 52 48 32
2018 Health care practitioners 52 48 151
2018 Compliance, inspection and enforcement 80 20 43
2018 Security 67 33 587
2018 Administration and operations 57 43 266
2018 Human resources 48 52 46
2018 Financial management 60 40 36
2018 Procurement 55 45 20
2018 Materiel management 59 41 35
2018 Information management 63 37 19
2018 Information technology 65 35 36
2018 Evaluation 43 57 21
2018 Policy 59 41 13
2018 Project management 51 49 19
2018 Other services to the public 58 42 74
2018 None of the above 64 36 290

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 5 95 159
2019 Compliance, inspection and enforcement 0 100 30
2019 Security 5 95 531
2019 Administration and operations 3 97 227
2019 Real property 0 100 19
2019 Information management 0 100 20
2019 None of the above 4 96 319
2018 Client contact centre 0 100 32
2018 Health care practitioners 4 96 151
2018 Security 4 96 587
2018 Administration and operations 7 93 266
2018 Human resources 0 100 46
2018 Procurement 0 100 20
2018 Materiel management 14 86 35
2018 Evaluation 0 100 21
2018 Policy 0 100 13
2018 None of the above 3 97 290

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Health care practitioners 9 91 159
2019 Security 14 86 531
2019 Administration and operations 12 88 227
2019 Human resources 14 86 57
2019 Other services to the public 22 78 60
2019 None of the above 12 88 319
2018 Health care practitioners 21 79 151
2018 Security 14 86 587
2018 Administration and operations 10 90 266
2018 Human resources 19 81 46
2018 Financial management 18 82 36
2018 Materiel management 14 86 35
2018 Information technology 14 86 36
2018 Other services to the public 16 84 74
2018 None of the above 16 84 290

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 33 67 143
2019 Health care practitioners 37 63 701
2019 Federal regulators 43 57 14
2019 Compliance, inspection and enforcement 31 69 176
2019 Communications or public affairs 12 88 67
2019 Access to information and privacy 29 71 56
2019 Security 43 57 2039
2019 Library services 29 71 17
2019 Legal services 37 63 38
2019 Administration and operations 25 75 1387
2019 Human resources 15 85 442
2019 Financial management 15 85 318
2019 Procurement 16 84 85
2019 Real property 27 73 84
2019 Materiel management 27 73 151
2019 Information management 16 84 166
2019 Information technology 17 83 238
2019 Evaluation 24 76 86
2019 Data sciences 21 79 24
2019 Policy 23 77 92
2019 Project management 19 81 176
2019 Other services to the public 32 68 328
2019 None of the above 32 68 1385

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 19 19 11 25 17 2 34 44 144
2019 Health care practitioners 12 21 18 16 16 11 5 40 38 700
2019 Federal regulators 5 41 16 11 16 0 11 52 30 14
2019 Compliance, inspection and enforcement 10 18 18 17 19 13 6 34 44 178
2019 Communications or public affairs 21 26 16 9 4 21 3 62 17 67
2019 Access to information and privacy 17 13 17 8 15 26 4 43 32 56
2019 Security 7 17 22 17 29 7 2 26 50 2055
2019 Science and technology 28 11 36 6 7 11 0 44 15 27
2019 Library services 23 12 17 12 11 12 12 47 31 17
2019 Legal services 9 19 23 7 23 20 0 35 37 39
2019 Administration and operations 16 24 19 13 12 11 4 49 29 1394
2019 Human resources 17 24 20 10 6 14 8 53 21 445
2019 Financial management 16 20 22 8 5 21 7 51 18 319
2019 Procurement 13 36 22 7 7 13 1 58 16 86
2019 Real property 17 20 22 9 19 12 1 42 32 85
2019 Materiel management 17 26 24 11 14 6 2 46 27 154
2019 Information management 18 16 22 13 7 17 8 46 26 166
2019 Information technology 16 20 17 11 7 22 7 51 26 240
2019 Internal audit 8 7 26 11 0 32 17 29 21 24
2019 Evaluation 7 17 28 13 16 18 1 30 36 86
2019 Data sciences 9 16 11 16 20 18 9 35 50 24
2019 Policy 9 22 21 14 8 21 5 42 29 93
2019 Project management 17 21 23 13 9 12 4 46 27 176
2019 Other services to the public 17 18 19 12 15 13 5 43 33 330
2019 None of the above 11 17 22 15 21 12 3 33 42 1394
2018 Client contact centre 10 19 27 14 15 11 4 34 34 156
2018 Health care practitioners 11 21 24 15 15 11 3 38 35 632
2018 Compliance, inspection and enforcement 7 17 27 16 27 5 1 26 46 176
2018 Communications or public affairs 11 27 23 9 13 12 6 46 26 66
2018 Access to information and privacy 15 16 44 7 13 2 2 32 21 37
2018 Security 5 16 21 20 33 5 0 22 56