2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 26 51 8 11 4 0 0 77 14 274
2019 CS-01 25 53 10 8 4 0 0 78 13 72
2019 CS-02 22 53 7 14 5 0 0 75 18 88
2019 CS-03 35 46 6 11 3 0 0 81 14 72
2017 CS 26 51 6 14 3 0 0 76 17 289
2017 CS-01 19 57 4 15 5 0 0 76 20 84
2017 CS-02 25 48 8 14 4 0 0 73 19 97
2017 CS-03 30 49 5 15 1 0 0 79 16 77
2017 CS-04 30 53 13 4 0 0 0 83 4 21
2014 CS 32 49 7 9 2 0 0 82 11 339
2014 CS-01 29 51 5 11 3 0 0 80 14 96
2014 CS-02 33 51 5 9 1 0 1 84 10 116
2014 CS-03 35 50 13 1 1 0 0 85 2 86
2014 CS-04 39 39 3 13 6 0 0 78 19 31
2011 CS 37 48 5 7 3 0 0 85 10 396
2011 CS-01 31 50 8 10 2 0 0 81 11 105
2011 CS-02 36 50 5 6 2 0 0 87 9 129
2011 CS-03 37 51 4 5 3 0 0 88 8 114
2011 CS-04 50 31 3 11 6 0 0 81 17 36
2008 CS 39 49 4 7 2 0 0 88 9 321
2008 CS-01 38 48 6 6 2 0 0 85 9 82
2008 CS-02 32 56 4 6 1 0 0 89 7 124
2008 CS-03 47 42 3 3 5 0 0 89 8 74
2008 CS-04 35 50 0 15 0 0 0 85 15 26

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 68 19 6 4 2 0 1 88 6 276
2019 CS-01 68 22 4 3 0 0 3 93 3 73
2019 CS-02 66 19 6 7 1 0 1 86 8 89
2019 CS-03 69 15 7 3 6 0 0 85 8 72
2017 CS 56 23 7 10 3 0 1 79 14 289
2017 CS-01 56 20 8 12 4 0 0 76 15 84
2017 CS-02 58 28 5 6 2 0 1 86 8 97
2017 CS-03 53 22 6 10 6 0 1 76 17 77
2017 CS-04 70 13 13 4 0 0 0 83 4 21
2014 CS 56 25 7 6 5 0 1 82 11 337
2014 CS-01 63 21 7 3 6 0 0 83 9 95
2014 CS-02 58 26 7 5 3 0 2 85 8 116
2014 CS-03 51 28 8 10 2 0 0 79 13 86
2014 CS-04 47 27 3 7 17 0 0 73 23 30
2011 CS 64 19 5 8 3 0 1 84 11 397
2011 CS-01 68 23 4 2 2 0 2 92 4 105
2011 CS-02 65 22 6 5 2 0 0 87 7 130
2011 CS-03 59 16 6 12 5 0 2 76 18 114
2011 CS-04 64 17 0 11 6 0 3 83 17 36
2008 CS 63 19 5 8 4 0 0 83 12 319
2008 CS-01 64 19 5 7 2 1 1 85 10 81
2008 CS-02 62 26 3 6 3 0 0 88 9 124
2008 CS-03 64 12 8 10 5 0 0 77 15 73
2008 CS-04 65 4 8 12 12 0 0 69 23 26

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 43 38 8 6 4 0 0 82 10 276
2019 CS-01 48 33 8 5 5 0 0 81 11 73
2019 CS-02 30 48 9 8 4 0 0 79 12 89
2019 CS-03 57 26 6 6 4 0 1 85 10 72
2017 CS 35 41 10 7 8 0 0 76 15 289
2017 CS-01 29 44 11 8 8 0 0 73 17 84
2017 CS-02 30 41 10 11 6 0 1 72 18 97
2017 CS-03 48 36 10 0 5 0 0 84 5 77
2017 CS-04 30 39 4 5 22 0 0 69 27 21
2014 CS 42 32 12 9 4 0 0 75 13 336
2014 CS-01 32 39 14 7 7 0 0 71 14 96
2014 CS-02 45 28 11 11 4 0 1 73 16 114
2014 CS-03 53 27 13 6 2 0 0 79 8 86
2014 CS-04 43 37 3 13 4 0 0 80 17 30
2011 CS 39 38 7 11 6 0 0 77 16 398
2011 CS-01 41 33 7 14 5 0 0 74 19 105
2011 CS-02 37 38 4 13 8 0 0 75 22 130
2011 CS-03 37 46 8 4 4 0 0 83 9 115
2011 CS-04 42 33 11 11 3 0 0 75 14 36

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 17 40 17 17 9 0 0 57 26 275
2019 CS-01 22 30 26 11 11 0 0 52 22 73
2019 CS-02 8 45 14 20 13 0 0 53 33 88
2019 CS-03 18 33 17 25 6 0 1 52 31 72
2018 CS 10 39 19 23 9 1 0 50 31 256
2018 CS-01 15 34 18 21 9 3 0 51 31 67
2018 CS-02 3 41 18 25 11 0 0 45 37 87
2018 CS-03 13 41 20 19 7 0 0 54 26 70
2017 CS 8 31 19 23 20 0 0 39 43 289
2017 CS-01 6 21 21 25 26 0 0 27 51 84
2017 CS-02 5 35 15 24 21 0 0 40 44 97
2017 CS-03 10 30 23 22 14 0 0 41 36 77
2017 CS-04 13 57 9 17 4 0 0 70 22 21
2014 CS 14 37 20 20 9 0 0 51 29 337
2014 CS-01 10 31 16 30 11 0 1 42 42 96
2014 CS-02 12 42 20 16 10 0 0 54 26 115
2014 CS-03 16 34 22 21 7 0 0 50 28 86
2014 CS-04 23 43 23 7 3 0 0 67 10 30
2011 CS 23 41 15 11 7 1 1 66 18 396
2011 CS-01 17 36 18 16 7 2 4 57 24 105
2011 CS-02 22 50 11 8 8 2 0 73 16 129
2011 CS-03 19 43 18 13 6 1 0 62 19 115
2011 CS-04 57 23 11 0 6 0 3 82 6 35
2008 CS 34 42 11 9 3 0 1 76 12 321
2008 CS-01 27 41 12 15 2 1 1 70 18 82
2008 CS-02 28 48 14 8 2 0 0 76 10 124
2008 CS-03 43 41 5 3 7 0 1 85 10 74
2008 CS-04 50 27 15 8 0 0 0 77 8 26

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 35 38 16 7 3 0 0 74 10 273
2019 CS-01 34 29 22 12 3 0 0 63 15 73
2019 CS-02 27 44 14 10 5 0 0 72 15 88
2019 CS-03 46 39 11 0 3 0 1 86 3 70
2017 CS 31 45 13 7 3 0 0 77 10 285
2017 CS-01 18 53 18 8 2 0 0 71 11 83
2017 CS-02 30 43 14 7 4 1 1 74 12 96
2017 CS-03 39 44 10 5 1 0 0 83 6 77
2017 CS-04 57 38 5 0 0 0 0 95 0 19
2014 CS 40 41 11 6 1 0 1 81 7 337
2014 CS-01 32 42 16 7 1 0 1 75 8 96
2014 CS-02 38 46 7 7 2 0 1 84 9 114
2014 CS-03 47 35 10 6 0 1 1 83 6 86
2014 CS-04 52 35 6 3 3 0 0 87 7 31

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 43 38 13 6 1 0 0 81 7 275
2019 CS-01 48 34 12 5 0 0 0 82 5 73
2019 CS-02 38 43 14 5 1 0 0 81 6 88
2019 CS-03 51 33 7 8 0 0 0 85 8 72
2018 CS 43 37 10 7 2 0 0 81 9 254
2018 CS-01 45 33 13 7 1 0 0 78 9 67
2018 CS-02 40 42 9 7 2 0 0 81 9 86
2018 CS-03 51 40 4 1 1 0 1 93 3 70
2017 CS 42 36 9 7 5 1 1 79 12 287
2017 CS-01 39 39 8 5 7 0 1 80 12 84
2017 CS-02 51 30 9 4 5 1 0 81 9 97
2017 CS-03 36 42 9 6 3 3 1 81 9 77
2017 CS-04 38 33 9 19 0 0 0 71 19 19
2014 CS 43 35 13 6 2 1 1 79 8 337
2014 CS-01 38 36 15 5 2 2 1 77 7 96
2014 CS-02 46 31 12 9 2 0 1 77 11 114
2014 CS-03 43 41 10 3 2 0 0 84 6 86
2014 CS-04 52 29 13 3 3 0 0 81 6 31
2011 CS 45 38 7 5 4 0 1 84 9 398
2011 CS-01 54 31 4 2 6 1 2 88 8 105
2011 CS-02 41 38 9 7 5 0 0 79 12 130
2011 CS-03 39 44 9 5 3 0 0 83 8 115
2011 CS-04 56 33 6 3 3 0 0 89 6 36

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 45 16 5 4 0 0 75 9 276
2019 CS-01 36 44 15 4 1 0 0 79 5 73
2019 CS-02 24 49 13 9 4 0 0 73 13 89
2019 CS-03 29 44 18 3 6 0 0 74 8 72
2018 CS 23 46 18 8 4 0 0 70 12 254
2018 CS-01 31 45 13 9 0 1 0 77 9 67
2018 CS-02 20 50 15 10 5 0 0 70 15 86
2018 CS-03 17 51 21 6 4 0 0 69 10 70
2017 CS 24 47 14 8 6 0 1 72 14 289
2017 CS-01 29 44 14 8 5 0 0 73 13 84
2017 CS-02 24 54 10 9 3 0 0 77 12 97
2017 CS-03 17 45 22 8 8 0 0 62 16 77
2017 CS-04 39 39 4 4 13 0 0 78 17 21
2014 CS 29 44 16 6 5 0 0 73 11 339
2014 CS-01 31 38 21 4 6 0 0 69 10 96
2014 CS-02 28 43 14 7 6 1 1 73 13 116
2014 CS-03 29 50 14 5 2 0 0 79 7 86
2014 CS-04 26 45 13 10 7 0 0 71 16 31
2011 CS 40 42 9 5 4 0 0 82 9 396
2011 CS-01 42 41 7 7 3 0 0 84 10 104
2011 CS-02 42 39 9 5 5 1 0 81 10 129
2011 CS-03 34 47 13 4 2 0 0 81 6 115
2011 CS-04 42 39 8 3 8 0 0 81 11 36
2008 CS 37 38 12 11 3 0 0 74 14 319
2008 CS-01 51 30 11 9 0 0 0 80 9 81
2008 CS-02 28 42 15 14 2 0 0 70 15 124
2008 CS-03 36 38 11 5 9 0 0 74 15 74
2008 CS-04 20 48 8 20 4 0 0 68 24 25

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 22 44 18 11 5 0 0 66 16 274
2019 CS-01 31 40 18 7 4 0 0 71 11 72
2019 CS-02 22 42 16 13 8 0 0 64 20 88
2019 CS-03 15 47 24 11 3 0 0 63 14 72
2018 CS 18 41 18 12 10 0 0 60 22 255
2018 CS-01 27 34 18 10 9 1 0 62 20 67
2018 CS-02 10 45 16 16 12 0 0 56 28 86
2018 CS-03 20 47 23 4 6 0 0 67 10 70
2017 CS 14 36 24 16 10 0 1 50 26 289
2017 CS-01 15 35 23 15 12 0 0 50 27 84
2017 CS-02 16 36 20 20 8 0 0 53 28 97
2017 CS-03 9 39 31 12 9 0 0 48 21 77
2017 CS-04 18 34 17 17 13 0 0 52 30 21
2014 CS 22 35 25 10 8 0 0 57 18 339
2014 CS-01 20 30 28 12 9 1 0 50 22 96
2014 CS-02 19 36 22 10 11 0 1 56 22 116
2014 CS-03 22 43 24 8 2 0 0 65 10 86
2014 CS-04 29 29 26 10 6 0 0 58 16 31
2011 CS 18 42 17 12 10 0 0 61 22 396
2011 CS-01 27 45 10 11 8 0 0 71 19 105
2011 CS-02 15 41 18 13 13 0 1 56 26 128
2011 CS-03 13 44 21 12 10 0 0 57 22 115
2011 CS-04 19 44 22 8 6 0 0 64 14 36

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 48 16 11 5 0 0 69 15 273
2019 CS-01 24 44 15 13 4 0 0 68 17 72
2019 CS-02 17 49 17 9 8 0 0 66 17 89
2019 CS-03 23 46 14 13 4 0 0 69 17 71
2018 CS 17 44 17 13 9 0 0 60 22 255
2018 CS-01 21 37 19 15 7 0 0 58 22 67
2018 CS-02 14 44 19 12 12 0 0 58 23 86
2018 CS-03 21 47 13 10 9 0 0 69 19 70
2017 CS 16 44 18 12 9 0 1 60 21 289
2017 CS-01 18 39 21 13 8 0 0 57 21 84
2017 CS-02 13 48 20 10 8 0 0 62 19 97
2017 CS-03 17 43 17 12 12 0 0 59 24 77
2017 CS-04 18 47 13 22 0 0 0 65 22 21

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 44 13 5 3 0 0 78 9 274
2019 CS-01 39 42 15 3 1 0 0 81 4 72
2019 CS-02 29 48 8 7 7 1 0 78 14 89
2019 CS-03 32 46 13 7 3 0 0 78 10 72
2018 CS 33 48 10 5 3 1 0 81 8 254
2018 CS-01 39 44 8 6 3 0 0 83 9 66
2018 CS-02 28 50 10 7 3 1 0 79 11 86
2018 CS-03 33 49 9 4 3 3 0 84 7 70
2017 CS 25 47 15 6 5 1 1 73 12 288
2017 CS-01 22 53 13 7 5 0 0 75 12 83
2017 CS-02 26 46 15 7 4 1 0 73 11 97
2017 CS-03 26 43 18 4 8 1 0 69 12 77
2017 CS-04 35 43 17 4 0 0 0 78 4 21
2014 CS 36 45 13 4 1 0 0 81 6 339
2014 CS-01 31 43 22 2 2 0 0 74 4 96
2014 CS-02 36 45 11 4 2 1 1 82 6 116
2014 CS-03 42 42 10 5 1 0 0 84 6 86
2014 CS-04 29 58 6 6 0 0 0 87 6 31
2011 CS 38 46 7 7 1 1 0 85 8 397
2011 CS-01 44 38 6 8 3 1 1 83 11 105
2011 CS-02 36 48 8 7 1 1 0 84 8 129
2011 CS-03 31 53 8 7 1 0 0 84 8 115
2011 CS-04 44 47 8 0 0 0 0 92 0 36
2008 CS 42 41 7 6 2 1 0 84 8 321
2008 CS-01 49 35 7 7 0 1 0 85 7 82
2008 CS-02 37 43 10 6 2 1 0 80 9 124
2008 CS-03 35 50 4 3 7 1 0 86 10 74
2008 CS-04 46 42 8 4 0 0 0 88 4 26

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 26 43 19 9 4 0 0 68 13 274
2019 CS-01 36 40 14 1 8 0 0 76 10 72
2019 CS-02 24 42 16 15 4 0 0 65 19 89
2019 CS-03 20 44 27 7 3 0 0 63 10 71
2018 CS 22 43 18 10 7 0 0 65 17 254
2018 CS-01 31 42 11 9 8 0 0 72 17 65
2018 CS-02 21 40 21 11 7 0 0 61 18 87
2018 CS-03 20 51 17 7 4 0 0 71 11 70
2017 CS 19 39 21 11 10 0 0 58 21 289
2017 CS-01 20 38 20 13 8 0 0 58 21 84
2017 CS-02 18 42 21 9 10 0 0 60 20 97
2017 CS-03 16 41 25 8 10 0 0 57 19 77
2017 CS-04 31 30 4 17 17 0 0 61 35 21

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 35 11 2 3 0 0 85 4 272
2019 CS-01 59 31 4 6 0 0 0 90 6 70
2019 CS-02 48 39 9 0 3 0 0 88 3 89
2019 CS-03 47 31 17 0 6 0 0 78 6 72
2018 CS 43 41 11 3 2 0 0 84 5 255
2018 CS-01 42 45 6 3 3 0 0 88 6 66
2018 CS-02 46 37 14 2 1 0 0 83 3 87
2018 CS-03 39 43 13 3 1 1 0 83 4 70
2017 CS 46 38 11 2 3 0 0 84 5 288
2017 CS-01 56 30 12 1 1 0 0 86 2 84
2017 CS-02 41 48 6 3 1 0 0 90 4 97
2017 CS-03 36 37 18 3 7 0 0 72 9 76
2017 CS-04 57 39 4 0 0 0 0 96 0 21
2014 CS 57 30 9 3 1 0 1 88 4 339
2014 CS-01 57 31 8 4 0 0 0 88 4 96
2014 CS-02 58 28 10 0 1 1 2 88 1 116
2014 CS-03 59 25 10 3 1 0 0 85 5 86
2014 CS-04 48 45 0 3 3 0 0 93 7 31
2011 CS 62 28 6 2 2 0 0 91 4 397
2011 CS-01 71 22 4 2 1 0 0 93 3 105
2011 CS-02 65 25 8 1 2 0 0 90 2 129
2011 CS-03 50 37 6 3 3 0 0 88 6 115
2011 CS-04 61 33 3 0 3 0 0 94 3 36

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 25 45 15 10 6 0 0 70 15 272
2019 CS-01 29 33 19 14 4 0 0 63 18 72
2019 CS-02 16 50 15 11 8 0 0 66 19 88
2019 CS-03 27 52 13 3 6 0 0 79 8 71
2018 CS 24 43 14 11 7 0 0 68 18 254
2018 CS-01 23 39 9 17 11 2 0 63 28 66
2018 CS-02 17 49 13 12 9 0 0 66 21 86
2018 CS-03 36 39 19 4 3 0 0 74 7 70
2017 CS 20 45 16 11 8 0 1 65 19 287
2017 CS-01 18 40 13 22 7 0 0 58 29 83
2017 CS-02 15 52 16 8 8 0 0 67 16 97
2017 CS-03 18 48 20 8 5 0 0 67 13 76
2017 CS-04 48 26 13 0 13 0 0 74 13 21
2014 CS 22 40 15 13 10 0 1 63 22 339
2014 CS-01 19 33 20 20 9 0 0 52 29 96
2014 CS-02 22 42 12 10 12 0 1 65 23 116
2014 CS-03 28 42 17 8 5 0 0 70 13 86
2014 CS-04 22 45 6 13 10 0 3 70 23 31
2011 CS 30 42 14 9 5 0 0 72 14 398
2011 CS-01 29 41 13 12 5 0 0 70 17 105
2011 CS-02 25 41 18 9 8 0 0 65 17 130
2011 CS-03 34 43 11 5 5 1 0 78 11 115
2011 CS-04 42 44 11 3 0 0 0 86 3 36

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 40 16 11 4 0 0 69 15 274
2019 CS-01 33 31 22 14 0 0 0 64 14 72
2019 CS-02 20 44 17 10 8 0 0 65 18 88
2019 CS-03 29 51 8 7 4 0 0 81 11 72
2018 CS 28 39 19 9 4 0 0 67 13 253
2018 CS-01 28 32 17 18 5 0 0 60 23 65
2018 CS-02 23 41 20 8 8 0 0 64 16 86
2018 CS-03 34 44 14 6 0 1 0 80 6 70
2017 CS 25 38 19 11 7 1 1 63 18 288
2017 CS-01 26 36 18 15 5 0 0 62 20 84
2017 CS-02 25 35 22 10 6 2 0 61 17 97
2017 CS-03 18 46 20 8 8 0 0 65 16 76
2017 CS-04 44 30 9 4 13 0 0 74 17 21
2014 CS 29 39 18 8 6 0 1 68 14 339
2014 CS-01 23 37 24 8 7 0 1 60 16 96
2014 CS-02 29 38 14 9 9 0 1 68 18 116
2014 CS-03 35 37 21 3 3 0 0 72 7 86
2014 CS-04 35 42 6 10 6 0 0 78 16 31

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 42 16 10 3 0 0 71 12 273
2019 CS-01 36 34 21 10 0 0 0 70 10 73
2019 CS-02 25 45 15 8 7 0 0 70 15 87
2019 CS-03 28 44 14 14 0 0 0 72 14 71
2018 CS 20 43 21 12 5 0 0 62 16 255
2018 CS-01 21 45 18 11 5 0 0 67 15 66
2018 CS-02 15 44 24 11 6 0 0 59 17 87
2018 CS-03 24 47 16 11 1 0 0 71 13 70
2017 CS 22 43 18 11 5 1 0 66 16 288
2017 CS-01 23 46 13 13 5 0 0 69 18 84
2017 CS-02 21 44 21 9 3 2 0 66 13 97
2017 CS-03 21 42 21 9 5 1 0 64 15 76
2017 CS-04 31 34 4 17 13 0 0 65 30 21
2014 CS 27 43 17 8 4 0 1 71 12 339
2014 CS-01 27 42 19 7 5 0 0 69 12 96
2014 CS-02 28 42 17 9 3 0 2 71 11 116
2014 CS-03 28 46 16 5 3 1 0 75 8 86
2014 CS-04 29 42 10 16 3 0 0 71 19 31
2011 CS 37 45 8 6 3 0 0 83 9 396
2011 CS-01 48 40 5 6 2 0 0 88 8 105
2011 CS-02 36 47 5 10 3 0 0 82 13 129
2011 CS-03 28 52 13 4 4 0 0 80 7 114
2011 CS-04 39 42 14 3 3 0 0 81 6 36

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 39 44 11 5 2 0 0 83 7 275
2019 CS-01 40 49 7 3 1 0 0 89 4 73
2019 CS-02 39 42 9 8 2 0 0 81 10 89
2019 CS-03 32 43 19 3 3 0 0 75 6 72
2018 CS 32 47 13 5 2 1 0 80 8 254
2018 CS-01 41 44 9 5 0 2 0 86 5 66
2018 CS-02 31 49 9 7 3 0 0 80 10 87
2018 CS-03 29 51 13 4 1 1 0 81 6 70
2017 CS 29 48 13 6 4 0 0 77 9 287
2017 CS-01 34 45 17 1 4 0 0 78 5 83
2017 CS-02 32 48 12 6 1 0 0 80 7 97
2017 CS-03 21 50 16 6 8 0 0 71 14 76
2017 CS-04 35 43 4 17 0 0 0 78 17 21
2014 CS 36 43 14 5 1 0 0 79 6 339
2014 CS-01 35 41 18 4 2 0 0 76 6 96
2014 CS-02 36 44 9 8 1 1 1 82 9 116
2014 CS-03 36 45 15 2 1 0 0 81 3 86
2014 CS-04 36 38 19 3 3 0 0 74 7 31
2011 CS 48 40 6 4 3 0 0 88 6 397
2011 CS-01 57 34 5 2 2 0 0 91 4 105
2011 CS-02 47 37 7 5 3 1 0 84 9 129
2011 CS-03 40 48 6 3 3 0 0 88 6 115
2011 CS-04 50 36 8 3 3 0 0 86 6 36
2008 CS 43 42 7 6 2 0 0 85 8 321
2008 CS-01 56 34 6 4 0 0 0 90 4 82
2008 CS-02 34 48 10 8 1 0 0 81 9 124
2008 CS-03 45 39 5 5 5 0 0 84 11 74
2008 CS-04 31 58 8 4 0 0 0 88 4 26

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 38 39 14 6 1 0 1 78 7 274
2019 CS-01 42 44 8 1 1 0 3 89 3 73
2019 CS-02 36 42 13 6 2 0 1 79 8 88
2019 CS-03 44 32 17 6 1 0 0 76 7 72
2018 CS 34 39 16 7 4 0 0 73 11 253
2018 CS-01 36 44 11 6 2 2 0 82 8 66
2018 CS-02 33 36 21 3 7 0 0 69 10 86
2018 CS-03 41 42 10 6 1 0 0 83 7 69
2017 CS 39 40 12 5 1 0 2 81 6 289
2017 CS-01 48 37 11 1 1 0 2 87 2 84
2017 CS-02 34 45 11 6 0 0 3 82 6 97
2017 CS-03 49 35 8 5 0 1 1 86 5 77
2017 CS-04 9 52 22 9 9 0 0 61 17 21
2014 CS 36 41 16 4 2 0 0 78 6 339
2014 CS-01 43 46 5 4 1 0 0 90 5 96
2014 CS-02 34 41 19 4 1 0 1 76 5 116
2014 CS-03 30 43 20 2 3 1 0 74 6 86
2014 CS-04 45 16 29 6 3 0 0 61 10 31
2011 CS 32 40 18 5 4 0 0 73 9 398
2011 CS-01 42 38 17 3 0 0 0 80 3 105
2011 CS-02 32 39 15 7 5 0 1 72 12 130
2011 CS-03 22 49 18 7 4 0 0 70 11 115
2011 CS-04 36 25 31 0 8 0 0 61 8 36
2008 CS 28 40 19 6 6 0 1 69 12 321
2008 CS-01 38 38 16 4 4 0 1 77 7 82
2008 CS-02 27 43 17 6 6 0 1 71 12 124
2008 CS-03 24 41 26 7 3 0 0 65 9 74
2008 CS-04 27 27 23 12 12 0 0 54 23 26

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 12 26 41 15 4 1 0 19 39 275
2019 CS-01 10 19 42 19 4 4 1 25 30 73
2019 CS-02 11 20 47 18 3 0 0 22 32 88
2019 CS-03 18 28 42 8 4 0 0 13 46 72
2018 CS 11 31 41 13 2 1 0 16 43 254
2018 CS-01 14 23 41 20 2 2 0 22 37 66
2018 CS-02 14 34 40 10 2 0 0 13 48 86
2018 CS-03 6 33 41 14 3 1 1 18 40 70
2017 CS 9 31 42 13 3 1 1 16 41 288
2017 CS-01 10 27 42 14 5 2 0 20 38 84
2017 CS-02 8 25 51 11 2 1 2 14 34 97
2017 CS-03 8 34 37 16 4 0 1 20 43 76
2017 CS-04 9 52 35 4 0 0 0 4 61 21
2014 CS 10 25 41 16 4 1 3 21 36 339
2014 CS-01 8 20 40 23 4 1 4 28 29 96
2014 CS-02 10 25 38 14 7 2 4 22 38 116
2014 CS-03 9 28 48 13 2 0 0 15 37 86
2014 CS-04 13 22 45 16 0 0 3 17 37 31
2011 CS 11 28 38 16 4 0 2 20 40 397
2011 CS-01 11 22 30 25 8 1 3 34 35 105
2011 CS-02 14 26 41 12 4 0 3 17 41 129
2011 CS-03 8 36 44 11 1 0 0 12 43 115
2011 CS-04 11 36 28 19 3 0 3 23 49 36
2008 CS 13 32 35 13 4 1 1 18 47 321
2008 CS-01 12 21 37 18 6 2 4 26 35 82
2008 CS-02 11 32 40 12 4 1 0 16 44 124
2008 CS-03 16 46 28 8 1 0 0 9 62 74
2008 CS-04 19 38 23 15 4 0 0 19 58 26

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 10 22 38 19 10 1 0 29 33 274
2019 CS-01 4 14 41 18 18 4 1 38 19 73
2019 CS-02 9 24 35 23 9 0 0 32 33 88
2019 CS-03 18 30 30 15 6 1 0 21 49 71
2018 CS 11 27 34 18 8 2 0 26 39 251
2018 CS-01 14 11 42 15 14 3 2 31 26 65
2018 CS-02 9 35 29 20 5 1 0 25 45 85
2018 CS-03 9 31 31 20 9 0 0 29 40 70
2017 CS 9 25 35 19 8 2 2 28 35 288
2017 CS-01 6 21 37 23 8 4 1 33 29 84
2017 CS-02 6 29 34 18 8 2 3 27 37 97
2017 CS-03 7 22 38 22 8 0 3 31 30 76
2017 CS-04 30 30 26 9 5 0 0 14 61 21
2014 CS 12 20 35 20 8 2 3 29 34 338
2014 CS-01 11 14 36 27 6 2 3 35 27 96
2014 CS-02 13 22 33 13 12 3 4 27 37 116
2014 CS-03 9 25 37 22 5 1 1 27 35 85
2014 CS-04 19 13 38 20 6 0 3 27 33 31
2011 CS 10 18 27 27 13 2 3 42 30 395
2011 CS-01 10 13 19 29 23 2 5 56 24 104
2011 CS-02 10 15 33 24 12 2 4 38 26 129
2011 CS-03 11 26 22 31 8 2 0 39 38 114
2011 CS-04 6 19 42 17 11 3 3 29 26 36
2008 CS 11 21 34 21 10 3 1 33 32 321
2008 CS-01 6 18 33 22 13 5 2 38 26 82
2008 CS-02 11 22 31 23 12 1 0 35 33 124
2008 CS-03 15 16 41 20 5 3 0 26 32 74
2008 CS-04 12 35 23 23 4 4 0 28 48 26

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 18 31 33 11 4 1 1 16 50 276
2019 CS-01 14 21 41 10 8 4 3 19 37 73
2019 CS-02 16 39 28 15 2 0 0 17 55 89
2019 CS-03 21 33 32 10 3 1 0 13 55 72
2018 CS 19 33 33 8 4 3 0 12 54 254
2018 CS-01 12 29 38 9 3 9 0 13 45 66
2018 CS-02 22 35 33 7 2 1 0 9 58 86
2018 CS-03 14 37 34 7 7 0 0 14 51 70
2017 CS 18 30 36 10 3 1 1 13 50 286
2017 CS-01 10 33 40 11 5 1 0 16 43 84
2017 CS-02 19 27 40 4 3 3 4 8 49 97
2017 CS-03 17 26 38 17 1 0 0 19 43 74
2017 CS-04 34 48 13 4 0 0 0 4 83 21
2014 CS 15 28 34 14 4 1 4 19 45 338
2014 CS-01 11 25 34 20 4 2 4 25 38 96
2014 CS-02 15 31 33 8 7 3 4 16 49 116
2014 CS-03 10 30 34 20 3 0 2 24 41 86
2014 CS-04 33 27 33 3 0 0 4 3 62 30
2011 CS 16 26 34 14 5 2 3 20 44 394
2011 CS-01 13 21 38 13 11 3 2 24 36 104
2011 CS-02 15 26 33 16 3 2 5 21 44 129
2011 CS-03 20 26 34 13 4 1 2 18 47 115
2011 CS-04 15 44 29 9 3 0 0 12 59 34
2008 CS 20 31 31 11 4 2 1 15 53 321
2008 CS-01 17 28 28 16 5 4 2 22 48 82
2008 CS-02 20 29 32 10 5 3 0 16 51 124
2008 CS-03 20 34 34 9 3 0 0 12 54 74
2008 CS-04 27 38 27 8 0 0 0 8 65 26

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 7 18 34 29 10 1 1 39 25 273
2019 CS-01 3 14 18 43 14 4 4 62 18 72
2019 CS-02 10 18 38 25 9 0 0 34 28 88
2019 CS-03 8 17 42 24 8 0 0 32 25 71
2018 CS 8 19 42 23 8 1 0 31 27 251
2018 CS-01 5 11 47 21 14 3 0 36 16 66
2018 CS-02 12 15 45 22 5 1 0 27 27 85
2018 CS-03 4 20 39 29 7 0 0 36 25 69
2017 CS 5 19 34 32 9 1 1 41 24 285
2017 CS-01 2 8 35 39 14 1 0 54 11 83
2017 CS-02 4 22 32 32 7 1 2 40 27 97
2017 CS-03 4 20 38 30 8 0 0 38 24 74
2017 CS-04 13 30 39 18 0 0 0 18 43 21
2014 CS 10 12 41 26 6 1 3 34 23 338
2014 CS-01 5 10 38 32 9 1 3 44 16 95
2014 CS-02 9 10 40 27 8 3 3 37 20 116
2014 CS-03 9 16 49 21 5 0 0 25 25 86
2014 CS-04 29 10 29 29 0 0 3 30 40 31
2011 CS 10 17 34 24 12 1 2 37 28 393
2011 CS-01 7 10 28 29 23 2 1 54 17 103
2011 CS-02 9 17 34 25 10 1 4 37 28 129
2011 CS-03 15 18 37 22 7 0 1 29 34 114
2011 CS-04 9 29 37 14 9 3 0 24 38 35
2008 CS 7 21 32 30 7 2 1 38 29 321
2008 CS-01 5 16 27 34 12 4 2 49 22 82
2008 CS-02 7 19 33 31 6 2 1 39 27 124
2008 CS-03 8 22 35 28 7 0 0 35 30 74
2008 CS-04 12 46 27 15 0 0 0 15 58 26

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 26 29 15 6 2 1 22 48 276
2019 CS-01 11 25 22 25 10 7 1 37 39 73
2019 CS-02 25 20 30 18 6 0 1 24 45 89
2019 CS-03 25 32 32 7 3 0 1 10 58 72
2018 CS 24 32 27 9 6 1 1 15 58 251
2018 CS-01 17 35 27 8 11 2 2 19 53 66
2018 CS-02 31 24 30 11 4 1 0 14 55 84
2018 CS-03 20 38 22 10 7 1 1 18 60 69
2017 CS 19 30 29 13 5 1 2 19 51 287
2017 CS-01 20 29 27 15 7 1 0 23 49 84
2017 CS-02 20 23 31 15 7 1 3 24 44 97
2017 CS-03 14 39 29 13 3 0 3 16 54 75
2017 CS-04 39 35 26 0 0 0 0 0 74 21
2014 CS 23 25 31 12 3 1 4 16 51 338
2014 CS-01 26 15 31 20 3 1 4 24 43 96
2014 CS-02 23 23 33 11 4 2 3 16 49 116
2014 CS-03 16 34 35 7 4 0 4 11 52 85
2014 CS-04 29 35 23 13 0 0 0 13 64 31
2011 CS 15 28 30 17 6 1 3 24 44 395
2011 CS-01 15 19 28 23 11 1 3 35 36 104
2011 CS-02 16 24 29 18 7 1 5 26 43 128
2011 CS-03 13 35 37 10 3 1 2 13 49 115
2011 CS-04 14 31 33 19 3 0 0 22 44 36
2008 CS 15 29 33 14 6 2 1 21 45 321
2008 CS-01 15 21 29 18 11 2 4 31 38 82
2008 CS-02 12 32 36 12 5 2 0 17 45 124
2008 CS-03 18 28 31 16 5 1 0 22 47 74
2008 CS-04 23 38 27 8 4 0 0 12 62 26

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 7 22 29 29 9 2 1 40 30 273
2019 CS-01 3 17 24 35 13 6 4 52 22 72
2019 CS-02 6 23 31 33 6 2 0 40 29 88
2019 CS-03 13 27 30 20 11 0 0 31 39 71
2018 CS 10 17 34 26 10 2 1 38 27 252
2018 CS-01 3 22 23 26 20 5 2 49 26 65
2018 CS-02 10 13 34 34 7 1 1 42 24 86
2018 CS-03 12 19 41 20 9 0 0 29 30 69
2017 CS 6 18 30 28 12 2 4 43 25 287
2017 CS-01 6 14 23 27 24 2 4 54 22 84
2017 CS-02 3 18 32 28 9 2 8 41 23 97
2017 CS-03 7 12 42 28 7 1 3 36 20 75
2017 CS-04 13 48 22 18 0 0 0 18 61 21
2014 CS 8 14 28 32 12 1 4 47 24 337
2014 CS-01 11 15 24 34 11 1 3 47 28 96
2014 CS-02 5 14 35 25 15 3 3 43 20 115
2014 CS-03 7 13 25 38 11 0 7 52 21 85
2014 CS-04 3 13 26 45 10 0 3 57 17 31
2011 CS 8 18 27 29 12 2 4 44 28 397
2011 CS-01 12 13 21 25 18 4 7 48 29 105
2011 CS-02 9 21 20 27 16 3 4 46 33 129
2011 CS-03 4 18 36 32 6 1 3 40 23 115
2011 CS-04 6 11 39 36 6 0 3 43 17 36
2008 CS 11 21 32 21 9 2 2 32 34 321
2008 CS-01 9 18 34 17 13 5 4 33 29 82
2008 CS-02 11 23 30 21 11 2 1 33 36 124
2008 CS-03 15 16 31 28 5 1 3 35 32 74
2008 CS-04 12 27 38 15 4 0 4 20 40 26

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 15 25 38 15 5 2 1 20 41 276
2019 CS-01 10 18 37 22 8 5 0 32 29 73
2019 CS-02 19 28 35 13 3 1 0 17 48 89
2019 CS-03 13 25 46 13 3 0 1 15 38 72
2018 CS 18 32 32 9 5 3 0 15 52 253
2018 CS-01 11 32 32 11 8 6 2 20 46 66
2018 CS-02 20 41 27 8 2 2 0 11 62 86
2018 CS-03 16 23 42 12 7 0 0 19 39 69
2017 CS 14 33 35 11 2 2 2 14 50 287
2017 CS-01 11 27 45 12 2 2 0 15 39 84
2017 CS-02 11 37 29 9 4 5 4 15 53 97
2017 CS-03 15 34 39 12 1 0 0 13 48 75
2017 CS-04 39 31 22 9 0 0 0 9 70 21
2014 CS 14 22 37 16 7 1 3 24 37 338
2014 CS-01 13 21 34 21 7 1 3 29 35 96
2014 CS-02 17 23 35 10 8 3 3 19 43 116
2014 CS-03 7 20 46 16 8 0 3 25 27 86
2014 CS-04 17 23 33 27 0 0 0 27 40 30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 4 15 41 25 13 1 1 38 20 275
2019 CS-01 3 14 49 21 10 4 0 32 17 72
2019 CS-02 8 18 43 19 11 0 1 31 26 89
2019 CS-03 1 15 32 33 15 1 1 50 17 72
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 67 18 6 2 2 0 4 89 5 276
2019 CS-01 71 16 5 4 0 0 3 90 4 73
2019 CS-02 69 16 7 2 3 0 3 87 6 89
2019 CS-03 68 21 6 0 4 0 1 90 4 72
2017 CS 62 18 8 5 5 1 2 82 10 289
2017 CS-01 63 12 10 6 7 0 2 77 13 84
2017 CS-02 67 21 4 2 3 1 2 90 5 97
2017 CS-03 56 17 13 8 5 1 0 73 14 77
2017 CS-04 74 13 0 4 4 0 4 91 9 21
2014 CS 64 16 8 5 4 1 3 83 9 339
2014 CS-01 65 15 7 4 4 0 4 84 9 96
2014 CS-02 67 13 9 3 3 2 3 85 6 116
2014 CS-03 61 20 5 7 6 0 1 82 13 86
2014 CS-04 55 19 10 3 10 3 0 77 13 31
2011 CS 62 17 7 6 4 0 3 82 10 398
2011 CS-01 70 14 4 6 2 1 3 88 8 105
2011 CS-02 69 15 5 4 3 0 3 87 7 130
2011 CS-03 50 21 10 8 8 0 4 74 16 115
2011 CS-04 53 22 11 8 3 0 3 77 11 36
2008 CS 62 17 7 4 4 1 4 83 9 320
2008 CS-01 67 12 9 1 4 2 5 86 5 82
2008 CS-02 66 16 5 5 3 0 5 86 8 124
2008 CS-03 54 20 8 5 7 0 5 79 13 74
2008 CS-04 48 24 12 8 8 0 0 72 16 25

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 36 12 5 4 3 4 76 10 274
2019 CS-01 32 40 15 7 4 1 0 73 11 72
2019 CS-02 29 29 13 7 7 6 9 68 16 89
2019 CS-03 38 43 6 6 1 3 4 87 7 72
2018 CS 22 42 14 9 7 6 1 69 17 254
2018 CS-01 21 44 14 8 8 5 2 69 16 66
2018 CS-02 17 34 17 14 8 8 1 57 24 87
2018 CS-03 29 49 6 4 3 9 0 86 8 69
2017 CS 23 39 17 9 5 3 4 67 15 289
2017 CS-01 21 33 19 7 11 4 5 60 19 84
2017 CS-02 21 44 14 9 4 5 2 70 14 97
2017 CS-03 25 43 19 5 3 1 5 72 8 77
2017 CS-04 31 34 13 22 0 0 0 65 22 21
2014 CS 36 33 12 5 7 4 4 75 12 339
2014 CS-01 41 26 12 7 7 3 3 71 15 96
2014 CS-02 30 32 12 3 10 6 6 71 16 116
2014 CS-03 35 38 13 6 3 1 3 77 10 86
2014 CS-04 35 55 3 0 3 3 0 93 3 31

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 54 29 9 6 1 0 0 83 7 274
2019 CS-01 55 30 10 4 1 0 0 85 5 73
2019 CS-02 49 31 9 9 0 0 1 81 9 87
2019 CS-03 56 29 6 8 0 1 0 86 8 72
2018 CS 44 33 12 8 2 1 0 78 10 254
2018 CS-01 42 30 15 8 3 2 0 74 11 66
2018 CS-02 37 36 12 9 5 1 0 74 14 86
2018 CS-03 56 30 7 7 0 0 0 86 7 70
2017 CS 41 37 7 8 5 1 0 79 14 289
2017 CS-01 39 35 8 11 7 0 0 74 18 84
2017 CS-02 43 35 6 8 3 3 1 82 12 97
2017 CS-03 41 43 7 5 4 0 0 84 9 77
2017 CS-04 44 34 0 9 13 0 0 78 22 21
2014 CS 49 28 10 7 5 1 0 77 12 339
2014 CS-01 49 28 10 6 6 1 0 77 12 96
2014 CS-02 49 24 11 6 6 3 1 76 13 116
2014 CS-03 47 28 10 13 2 0 0 75 15 86
2014 CS-04 51 39 3 3 3 0 0 90 7 31

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 53 36 7 4 0 0 0 88 5 276
2019 CS-01 60 30 5 3 1 0 0 90 4 73
2019 CS-02 47 38 10 4 0 0 0 85 4 89
2019 CS-03 54 38 4 4 0 0 0 92 4 72
2018 CS 48 36 9 5 2 0 0 84 7 254
2018 CS-01 50 33 8 5 3 2 0 85 8 66
2018 CS-02 42 37 9 8 3 0 0 79 12 86
2018 CS-03 51 41 4 3 0 0 0 93 3 70
2017 CS 37 43 11 6 3 0 0 81 8 288
2017 CS-01 35 42 17 4 2 0 0 77 6 83
2017 CS-02 41 41 7 6 2 1 1 84 8 97
2017 CS-03 34 47 9 9 1 0 0 80 11 77
2017 CS-04 39 44 4 0 13 0 0 83 13 21
2014 CS 46 37 11 4 1 1 0 84 5 339
2014 CS-01 39 38 15 4 2 1 0 78 6 96
2014 CS-02 47 34 9 5 2 2 1 84 7 116
2014 CS-03 48 39 10 1 0 1 0 88 1 86
2014 CS-04 61 32 3 3 0 0 0 93 3 31

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 37 7 6 0 0 0 87 6 276
2019 CS-01 58 30 4 7 1 0 0 88 8 73
2019 CS-02 40 45 10 4 0 0 0 85 4 89
2019 CS-03 54 33 4 7 0 1 0 89 7 72
2018 CS 36 47 10 4 1 1 0 84 6 255
2018 CS-01 38 42 9 6 2 3 0 83 8 66
2018 CS-02 31 48 11 6 2 1 0 80 8 87
2018 CS-03 46 47 6 1 0 0 0 93 1 70
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 34 12 2 0 1 1 86 3 275
2019 CS-01 47 30 12 5 1 1 3 80 7 73
2019 CS-02 49 33 15 2 0 1 0 83 2 88
2019 CS-03 53 39 8 0 0 0 0 92 0 72

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 45 35 12 5 1 1 0 81 6 273
2019 CS-01 51 35 10 3 0 1 0 87 3 72
2019 CS-02 41 31 15 7 5 2 0 73 12 88
2019 CS-03 46 37 13 4 0 0 0 83 4 71
2018 CS 33 43 10 7 5 1 1 78 12 251
2018 CS-01 39 38 12 3 5 2 2 80 8 66
2018 CS-02 27 42 10 12 7 1 1 71 20 84
2018 CS-03 46 46 3 4 0 0 0 93 4 69
2017 CS 34 38 11 9 6 0 2 73 15 289
2017 CS-01 39 30 12 10 10 0 0 69 19 84
2017 CS-02 38 37 11 6 5 0 2 77 12 97
2017 CS-03 25 47 13 10 4 0 1 72 14 77
2017 CS-04 35 39 4 17 4 0 0 74 22 21
2014 CS 34 38 16 6 4 1 1 73 10 339
2014 CS-01 36 36 16 7 3 0 1 73 10 96
2014 CS-02 34 36 16 5 8 1 1 71 13 116
2014 CS-03 31 41 20 7 1 1 0 72 8 86
2014 CS-04 45 36 10 3 6 0 0 81 10 31
2011 CS 32 39 15 8 6 0 0 71 14 397
2011 CS-01 39 32 13 9 6 1 0 72 14 105
2011 CS-02 28 43 12 9 8 0 0 71 16 129
2011 CS-03 30 41 17 7 5 0 0 71 12 115
2011 CS-04 33 33 19 11 3 0 0 67 14 36
2008 CS 34 36 15 10 6 0 0 69 16 321
2008 CS-01 38 38 12 5 7 0 0 76 12 82
2008 CS-02 34 34 15 11 6 0 0 68 17 124
2008 CS-03 30 35 18 8 9 0 0 65 18 74
2008 CS-04 19 42 19 15 0 0 4 64 16 26

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 57 25 11 4 1 1 0 83 6 276
2019 CS-01 62 21 12 3 0 1 1 85 3 73
2019 CS-02 52 27 12 3 3 2 0 80 7 89
2019 CS-03 57 25 8 7 1 1 0 83 8 72
2018 CS 45 29 13 5 5 2 1 76 10 251
2018 CS-01 55 21 12 3 3 3 3 81 6 66
2018 CS-02 37 30 19 6 6 2 0 68 12 84
2018 CS-03 52 36 4 6 1 0 0 88 7 69
2017 CS 40 35 11 5 6 2 1 77 12 288
2017 CS-01 49 26 12 6 7 0 0 75 13 84
2017 CS-02 42 38 5 5 5 2 2 84 11 97
2017 CS-03 31 41 16 5 4 3 1 74 10 76
2017 CS-04 31 34 13 9 13 0 0 65 22 21
2014 CS 45 29 17 4 2 2 1 77 6 339
2014 CS-01 51 25 15 7 1 0 1 76 8 96
2014 CS-02 42 31 16 3 3 3 2 77 6 116
2014 CS-03 40 31 21 2 1 3 1 74 4 86
2014 CS-04 48 32 13 0 6 0 0 81 6 31
2011 CS 42 34 14 4 5 2 0 77 9 397
2011 CS-01 50 31 10 4 4 2 0 83 8 105
2011 CS-02 36 36 12 4 8 3 1 76 12 129
2011 CS-03 41 37 15 5 3 0 0 77 8 115
2011 CS-04 50 19 28 0 3 0 0 69 3 36
2008 CS 39 34 15 6 4 1 1 75 10 321
2008 CS-01 40 35 15 6 2 0 1 77 9 82
2008 CS-02 39 29 17 7 6 2 1 69 13 124
2008 CS-03 38 39 12 4 5 1 0 78 10 74
2008 CS-04 31 46 15 0 4 4 0 80 4 26

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 51 33 9 5 2 1 0 84 7 275
2019 CS-01 60 26 5 5 3 0 0 86 8 73
2019 CS-02 38 39 11 6 3 2 0 79 9 89
2019 CS-03 58 31 4 7 0 0 0 89 7 71
2018 CS 41 40 10 2 5 1 1 82 8 250
2018 CS-01 50 33 6 5 3 2 2 86 8 66
2018 CS-02 35 43 11 2 8 1 0 78 11 84
2018 CS-03 48 43 6 1 1 0 0 91 3 69
2017 CS 44 30 10 8 6 1 1 75 14 288
2017 CS-01 49 27 8 5 10 1 0 77 14 84
2017 CS-02 47 32 5 8 5 1 1 81 14 97
2017 CS-03 41 28 16 10 4 0 1 70 14 77
2017 CS-04 37 32 18 14 0 0 0 68 14 20
2014 CS 42 36 12 5 4 1 1 79 10 339
2014 CS-01 51 31 8 4 4 1 1 83 8 96
2014 CS-02 39 39 9 6 7 0 1 78 13 116
2014 CS-03 36 34 21 7 1 1 0 71 8 86
2014 CS-04 42 42 10 0 6 0 0 84 6 31
2011 CS 42 32 12 8 6 1 0 74 14 397
2011 CS-01 50 24 10 10 5 1 0 75 15 105
2011 CS-02 37 40 7 7 9 1 0 77 16 129
2011 CS-03 40 30 18 7 4 0 0 70 11 115
2011 CS-04 50 25 17 6 3 0 0 75 8 36
2008 CS 37 36 10 7 8 0 0 74 16 321
2008 CS-01 39 40 10 6 5 0 0 79 11 82
2008 CS-02 38 34 12 5 11 0 0 72 16 124
2008 CS-03 34 38 7 12 8 1 0 73 21 74
2008 CS-04 27 42 12 8 8 0 4 72 16 26

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 81 10 4 1 1 1 2 94 2 275
2019 CS-01 82 10 3 1 1 0 3 94 3 73
2019 CS-02 83 8 5 0 1 2 1 94 1 88
2019 CS-03 82 14 1 1 1 0 0 96 3 72
2017 CS 76 12 3 3 4 0 2 89 8 287
2017 CS-01 76 10 2 5 7 0 0 86 12 84
2017 CS-02 82 9 2 1 1 0 4 96 2 96
2017 CS-03 68 16 4 4 6 0 3 85 11 77
2017 CS-04 77 18 0 0 5 0 0 95 5 20
2014 CS 75 14 5 1 2 0 3 91 4 339
2014 CS-01 77 14 4 0 1 0 3 95 1 96
2014 CS-02 73 16 4 1 2 1 3 93 3 116
2014 CS-03 75 14 6 1 2 0 2 91 4 86
2014 CS-04 71 7 6 10 6 0 0 78 16 31
2011 CS 76 13 4 2 2 0 4 92 4 398
2011 CS-01 84 6 2 2 2 0 5 94 4 105
2011 CS-02 75 16 3 1 2 0 3 94 2 130
2011 CS-03 71 16 4 3 2 0 4 91 5 115
2011 CS-04 81 6 8 0 6 0 0 86 6 36
2008 CS 78 10 4 2 2 0 5 92 3 320
2008 CS-01 79 6 2 4 0 0 9 93 4 82
2008 CS-02 78 10 6 1 2 0 2 90 3 124
2008 CS-03 71 15 5 1 1 0 5 91 3 73
2008 CS-04 85 12 0 0 4 0 0 96 4 26

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 23 7 1 2 3 1 89 4 273
2019 CS-01 62 26 5 1 1 3 1 91 3 73
2019 CS-02 61 23 9 1 0 5 1 89 1 87
2019 CS-03 67 24 3 1 4 1 0 92 6 72
2017 CS 54 27 6 4 5 2 2 85 9 289
2017 CS-01 54 24 4 6 6 4 4 83 13 84
2017 CS-02 66 22 3 1 4 2 2 91 5 97
2017 CS-03 50 30 11 3 3 3 1 83 5 77
2017 CS-04 35 34 9 9 13 0 0 70 22 21
2014 CS 56 28 5 4 2 2 3 88 6 339
2014 CS-01 58 31 4 3 1 0 3 92 4 96
2014 CS-02 54 28 3 5 2 4 5 90 7 116
2014 CS-03 53 29 8 2 5 3 0 84 7 86
2014 CS-04 61 23 6 6 3 0 0 84 10 31
2011 CS 47 34 8 4 3 3 1 84 8 398
2011 CS-01 51 33 8 3 0 4 1 89 3 105
2011 CS-02 46 32 8 5 6 2 1 80 12 130
2011 CS-03 38 39 10 6 3 3 1 80 10 115
2011 CS-04 61 25 11 0 0 3 0 89 0 36

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 64 25 8 1 1 1 0 90 2 276
2019 CS-01 68 21 8 1 1 0 0 89 3 73
2019 CS-02 58 29 6 2 2 2 0 90 5 89
2019 CS-03 69 22 8 0 0 0 0 92 0 72
2018 CS 50 31 8 3 5 1 1 83 8 250
2018 CS-01 58 21 12 2 3 3 2 83 5 66
2018 CS-02 40 40 5 6 7 1 0 82 13 84
2018 CS-03 66 26 4 3 0 0 0 93 3 68
2017 CS 54 24 10 4 6 0 1 80 10 288
2017 CS-01 55 24 11 5 6 0 0 79 11 84
2017 CS-02 54 30 5 3 6 1 1 85 9 97
2017 CS-03 59 20 13 4 3 0 1 80 7 76
2017 CS-04 48 17 13 4 17 0 0 65 22 21

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 57 28 9 5 0 0 0 86 5 276
2019 CS-01 64 25 5 5 0 0 0 89 5 73
2019 CS-02 53 30 8 8 0 1 0 84 8 89
2019 CS-03 58 29 10 3 0 0 0 88 3 72
2018 CS 46 29 14 5 4 1 1 77 9 251
2018 CS-01 53 23 15 2 5 2 2 78 6 66
2018 CS-02 36 35 12 10 6 2 0 72 16 84
2018 CS-03 59 30 7 3 0 0 0 90 3 69
2017 CS 51 26 10 5 6 0 2 79 12 289
2017 CS-01 50 26 12 6 6 0 0 76 12 84
2017 CS-02 57 27 4 6 4 1 1 85 11 97
2017 CS-03 50 26 13 6 3 0 3 77 9 77
2017 CS-04 48 13 17 0 22 0 0 61 22 21
2014 CS 50 29 13 4 3 1 1 80 7 339
2014 CS-01 54 24 15 4 2 0 1 78 6 96
2014 CS-02 48 34 9 3 4 1 1 84 7 116
2014 CS-03 47 28 17 6 1 1 0 75 7 86
2014 CS-04 58 23 10 3 6 0 0 81 10 31

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 20 47 18 7 2 3 2 71 10 87
2019 CS-02 11 46 23 11 3 6 0 61 15 35
2019 CS-03 25 46 8 8 0 4 8 81 10 24
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 23 32 18 15 6 6 0 58 22 271
2019 CS-01 28 35 18 7 4 8 0 68 12 72
2019 CS-02 23 35 17 12 6 7 0 63 19 86
2019 CS-03 18 23 18 31 8 1 0 41 40 71
2018 CS 18 26 22 15 11 8 0 48 28 255
2018 CS-01 24 20 20 12 14 11 0 49 29 66
2018 CS-02 15 30 20 18 8 9 0 49 29 87
2018 CS-03 16 27 26 14 9 9 0 47 25 70
2017 CS 18 30 20 12 11 9 1 53 26 288
2017 CS-01 13 36 18 7 13 13 0 56 23 84
2017 CS-02 22 28 12 18 7 11 2 57 29 97
2017 CS-03 16 24 33 15 9 4 0 41 25 76
2017 CS-04 26 34 13 4 22 0 0 61 26 21
2014 CS 23 37 17 10 5 8 1 65 16 339
2014 CS-01 21 36 16 10 5 10 1 64 17 96
2014 CS-02 18 40 15 11 6 9 1 64 19 116
2014 CS-03 27 34 24 8 3 3 0 63 12 86
2014 CS-04 29 45 6 13 3 3 0 77 17 31
2011 CS 21 37 18 12 6 6 1 61 19 396
2011 CS-01 29 31 13 15 5 6 1 64 22 104
2011 CS-02 20 40 17 9 6 6 1 65 17 129
2011 CS-03 14 37 23 13 6 6 0 55 20 115
2011 CS-04 22 42 22 8 6 0 0 64 14 36

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 19 31 21 15 11 3 0 52 27 270
2019 CS-01 25 29 22 10 8 6 0 57 19 72
2019 CS-02 13 35 24 12 13 4 0 50 26 85
2019 CS-03 14 24 18 31 11 1 0 39 43 71
2018 CS 15 25 23 21 15 2 0 41 36 255
2018 CS-01 24 17 23 20 14 3 0 42 34 66
2018 CS-02 11 29 23 22 14 1 0 41 36 87
2018 CS-03 11 26 21 23 14 4 0 39 39 70
2017 CS 11 29 21 23 14 2 1 41 38 288
2017 CS-01 8 33 19 26 10 4 0 43 37 84
2017 CS-02 13 30 15 24 17 1 1 44 41 96
2017 CS-03 10 19 33 23 13 1 0 30 37 77
2017 CS-04 14 43 9 9 26 0 0 57 35 21
2014 CS 18 37 19 14 9 3 1 57 23 339
2014 CS-01 18 30 25 15 9 2 1 49 25 96
2014 CS-02 14 41 16 11 11 5 1 59 24 116
2014 CS-03 20 38 19 19 5 0 0 58 23 86
2014 CS-04 35 32 16 3 13 0 0 68 16 31
2011 CS 21 36 19 13 9 2 0 58 22 396
2011 CS-01 26 37 15 9 10 4 0 65 19 104
2011 CS-02 19 37 22 11 9 2 0 58 20 129
2011 CS-03 15 36 22 18 9 1 0 51 27 115
2011 CS-04 25 31 14 14 17 0 0 56 31 36
2008 CS 23 38 15 13 8 2 1 63 22 321
2008 CS-01 26 43 15 7 5 2 2 72 13 82
2008 CS-02 16 43 18 12 9 2 0 60 21 124
2008 CS-03 20 34 16 18 12 0 0 54 30 74
2008 CS-04 35 27 4 15 12 8 0 67 29 26

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 13 26 29 16 12 5 0 40 29 269
2019 CS-01 18 22 31 11 8 10 0 45 22 72
2019 CS-02 13 27 24 17 16 2 0 40 35 86
2019 CS-03 9 17 36 22 12 4 0 27 35 69
2018 CS 11 19 27 25 15 4 0 31 42 254
2018 CS-01 17 14 26 26 14 5 0 32 41 66
2018 CS-02 8 19 28 29 12 5 0 28 43 86
2018 CS-03 7 20 33 21 16 3 0 28 38 70
2017 CS 7 24 29 16 18 5 0 33 36 289
2017 CS-01 7 24 37 10 15 7 0 33 27 84
2017 CS-02 7 31 16 21 18 6 1 41 41 97
2017 CS-03 6 16 38 21 17 3 0 23 39 77
2017 CS-04 14 26 26 9 26 0 0 39 35 21
2014 CS 13 32 24 15 10 4 1 48 27 339
2014 CS-01 14 26 30 16 9 4 1 41 27 96
2014 CS-02 12 36 18 13 13 7 1 52 28 116
2014 CS-03 19 27 29 20 6 0 0 46 25 86
2014 CS-04 6 48 16 10 16 3 0 57 27 31
2011 CS 11 37 22 17 9 4 0 50 27 397
2011 CS-01 15 33 21 16 10 5 0 51 27 105
2011 CS-02 12 36 22 13 10 6 0 51 25 129
2011 CS-03 6 40 25 18 10 1 0 46 28 115
2011 CS-04 6 42 19 28 3 3 0 49 31 36
2008 CS 8 37 26 17 9 3 0 46 26 321
2008 CS-01 11 40 28 15 5 1 0 52 20 82
2008 CS-02 4 38 27 19 8 4 0 44 29 124
2008 CS-03 7 30 30 14 16 4 0 38 31 74
2008 CS-04 12 38 12 19 12 8 0 54 33 26

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 12 33 23 17 13 3 0 46 30 270
2019 CS-01 17 24 28 15 10 6 0 43 27 71
2019 CS-02 9 35 19 16 17 3 0 46 35 86
2019 CS-03 8 30 27 21 13 1 0 39 34 71
2018 CS 13 20 22 25 17 2 0 34 43 254
2018 CS-01 21 17 23 18 18 3 0 39 38 66
2018 CS-02 9 28 15 28 18 2 0 38 47 87
2018 CS-03 9 20 29 26 14 1 0 29 41 69
2017 CS 9 29 21 19 19 4 0 39 39 288
2017 CS-01 7 30 26 20 14 2 0 38 35 84
2017 CS-02 10 29 14 19 22 5 1 42 43 97
2017 CS-03 7 25 27 21 16 5 0 33 39 76
2017 CS-04 13 39 4 17 26 0 0 52 43 21
2014 CS 12 37 21 15 13 3 1 50 28 339
2014 CS-01 11 27 27 15 18 1 1 39 34 96
2014 CS-02 13 42 16 12 13 3 1 58 26 116
2014 CS-03 13 29 27 20 8 3 0 44 29 86
2014 CS-04 10 68 3 10 10 0 0 78 19 31
2011 CS 14 37 21 16 11 1 0 51 27 397
2011 CS-01 22 29 20 13 15 1 0 51 29 105
2011 CS-02 13 41 17 15 12 2 0 56 27 129
2011 CS-03 10 36 28 16 10 1 0 46 26 115
2011 CS-04 11 44 22 22 0 0 0 56 22 36
2008 CS 11 39 19 22 8 1 0 50 31 321
2008 CS-01 11 40 18 23 6 1 0 52 30 82
2008 CS-02 9 39 19 24 7 2 0 48 32 124
2008 CS-03 9 35 23 22 11 0 0 45 32 74
2008 CS-04 8 46 15 19 12 0 0 54 31 26

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 36 23 20 6 4 7 3 65 12 274
2019 CS-01 41 15 15 7 7 10 4 66 16 71
2019 CS-02 36 25 20 2 3 9 4 70 6 89
2019 CS-03 35 31 18 8 4 3 1 68 13 72
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 22 44 20 8 3 3 0 68 12 276
2019 CS-01 22 36 27 10 1 4 0 60 11 73
2019 CS-02 19 45 19 10 4 2 0 66 15 89
2019 CS-03 21 56 17 4 3 0 0 76 7 72
2018 CS 17 44 18 13 6 1 0 62 20 253
2018 CS-01 23 36 15 15 8 3 0 61 23 66
2018 CS-02 15 49 20 11 5 0 0 64 16 87
2018 CS-03 16 51 13 14 6 0 0 67 20 70
2017 CS 17 45 21 12 6 1 0 62 17 288
2017 CS-01 18 39 23 13 6 1 0 58 19 84
2017 CS-02 14 47 21 15 2 1 1 62 17 96
2017 CS-03 14 49 24 6 6 0 0 63 13 77
2017 CS-04 31 43 0 13 13 0 0 74 26 21
2014 CS 26 44 16 9 4 1 0 71 13 339
2014 CS-01 24 40 19 14 2 1 0 65 17 96
2014 CS-02 22 46 13 9 8 1 1 70 17 116
2014 CS-03 29 43 19 7 1 1 0 73 8 86
2014 CS-04 32 48 6 3 6 3 0 83 10 31
2011 CS 22 52 13 10 3 1 0 74 12 397
2011 CS-01 25 42 16 13 3 1 0 67 16 105
2011 CS-02 19 57 13 8 2 2 0 76 10 129
2011 CS-03 18 59 10 10 3 0 0 77 12 115
2011 CS-04 31 50 11 6 3 0 0 81 8 36

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 10 30 30 22 6 3 0 41 29 274
2019 CS-01 14 29 29 21 3 5 0 45 25 73
2019 CS-02 8 30 28 22 10 2 0 38 33 88
2019 CS-03 10 30 25 25 7 3 0 41 33 71

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 32 43 13 7 3 2 0 77 10 273
2019 CS-01 33 38 11 10 4 4 0 74 14 72
2019 CS-02 29 45 12 7 2 3 1 78 9 89
2019 CS-03 30 56 7 6 1 0 0 86 7 71
2018 CS 24 47 14 10 3 2 0 72 13 251
2018 CS-01 29 42 14 11 2 3 0 73 13 66
2018 CS-02 20 49 14 12 2 3 0 71 14 86
2018 CS-03 24 51 14 6 4 0 0 76 10 70
2017 CS 28 43 15 8 4 1 1 73 12 289
2017 CS-01 23 43 18 8 8 0 0 65 17 84
2017 CS-02 30 41 12 8 2 4 2 76 11 97
2017 CS-03 32 44 15 9 0 0 0 76 9 77
2017 CS-04 30 48 9 0 13 0 0 78 13 21
2014 CS 38 38 11 6 3 3 1 79 9 339
2014 CS-01 36 28 18 9 5 3 1 67 15 96
2014 CS-02 35 43 6 7 5 2 3 81 13 116
2014 CS-03 36 41 15 2 0 6 0 82 2 86
2014 CS-04 55 39 3 3 0 0 0 94 3 31
2011 CS 31 38 13 7 5 4 1 73 13 396
2011 CS-01 30 37 10 9 8 6 2 72 18 105
2011 CS-02 31 42 13 4 4 6 0 78 8 128
2011 CS-03 28 40 18 7 4 2 1 70 12 115
2011 CS-04 42 28 8 14 6 3 0 71 20 36
2008 CS 28 36 14 10 7 3 1 67 19 321
2008 CS-01 26 34 17 12 7 4 0 62 20 82
2008 CS-02 26 38 12 8 9 6 2 69 18 124
2008 CS-03 27 39 19 8 7 0 0 66 15 74
2008 CS-04 35 35 4 15 8 4 0 72 24 26

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 30 42 16 9 2 1 0 73 11 275
2019 CS-01 32 40 15 8 1 3 0 74 10 72
2019 CS-02 27 45 17 8 3 0 0 72 11 89
2019 CS-03 28 44 15 11 1 0 0 72 13 72
2018 CS 25 44 18 8 4 1 0 70 12 250
2018 CS-01 22 40 22 8 5 5 0 65 13 65
2018 CS-02 21 53 16 6 3 0 0 74 9 86
2018 CS-03 33 38 14 12 3 0 0 71 14 69

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 21 25 18 16 6 12 2 54 26 277
2019 CS-01 23 30 21 7 5 14 0 62 14 73
2019 CS-02 21 31 12 19 6 10 0 59 28 89
2019 CS-03 17 15 17 22 8 14 7 40 39 72
2018 CS 15 28 22 16 10 7 2 48 28 253
2018 CS-01 20 24 24 18 6 8 0 48 26 66
2018 CS-02 15 29 21 18 8 8 1 48 29 87
2018 CS-03 14 34 21 10 10 7 3 54 22 70
2017 CS 14 28 20 17 11 9 1 47 31 289
2017 CS-01 12 25 27 13 13 8 1 41 29 84
2017 CS-02 14 34 16 15 8 10 1 55 27 97
2017 CS-03 14 23 21 22 8 9 3 42 34 77
2017 CS-04 22 31 0 13 22 13 0 60 40 21
2014 CS 18 28 21 13 9 9 2 51 25 339
2014 CS-01 12 29 19 18 10 8 4 47 32 96
2014 CS-02 20 24 21 12 10 11 2 51 26 116
2014 CS-03 17 33 27 12 6 6 0 53 18 86
2014 CS-04 32 19 19 10 10 10 0 57 22 31
2011 CS 14 24 23 15 10 11 3 45 29 396
2011 CS-01 16 26 22 12 9 13 3 50 24 104
2011 CS-02 15 23 25 16 10 9 3 43 29 129
2011 CS-03 9 23 24 20 9 13 2 38 34 115
2011 CS-04 25 25 17 11 14 6 3 55 27 36

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 12 35 20 20 9 3 0 48 31 274
2019 CS-01 15 38 13 17 11 7 0 57 30 72
2019 CS-02 9 43 12 19 13 3 0 53 34 89
2019 CS-03 11 23 31 30 4 0 1 34 34 71
2018 CS 12 29 23 20 13 2 0 42 34 252
2018 CS-01 18 23 23 18 14 5 0 43 33 66
2018 CS-02 7 40 15 15 21 2 0 48 37 86
2018 CS-03 11 24 33 24 7 0 0 36 31 70
2017 CS 10 27 21 21 19 2 0 37 41 287
2017 CS-01 7 26 18 20 27 2 0 34 48 82
2017 CS-02 12 28 19 19 20 2 1 41 39 97
2017 CS-03 8 27 28 27 9 1 0 35 37 77
2017 CS-04 13 26 26 17 17 0 0 39 35 21
2014 CS 16 32 19 18 11 2 1 50 30 339
2014 CS-01 14 28 16 20 19 2 2 43 40 96
2014 CS-02 16 36 17 16 11 3 1 54 28 116
2014 CS-03 16 31 28 20 5 0 0 47 24 86
2014 CS-04 26 39 10 16 10 0 0 65 26 31
2011 CS 21 36 18 14 9 3 0 59 23 396
2011 CS-01 18 31 19 16 7 8 1 54 25 105
2011 CS-02 19 41 11 16 12 2 0 61 28 129
2011 CS-03 18 37 24 12 7 1 0 56 19 115
2011 CS-04 46 31 14 3 6 0 0 77 9 35
2008 CS 25 39 15 12 8 1 0 65 20 319
2008 CS-01 21 46 11 17 4 0 1 68 21 82
2008 CS-02 20 39 20 7 12 1 0 60 20 123
2008 CS-03 26 42 14 11 7 1 0 68 18 74
2008 CS-04 44 24 16 12 4 0 0 68 16 25

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 14 25 24 18 14 3 1 42 34 276
2019 CS-01 14 37 18 10 16 5 0 54 28 73
2019 CS-02 12 24 26 17 19 1 1 37 37 89
2019 CS-03 15 15 25 29 10 4 1 32 41 72
2018 CS 13 29 16 19 20 3 0 43 41 252
2018 CS-01 20 28 9 20 18 5 0 50 40 65
2018 CS-02 7 31 10 22 25 5 0 40 49 87
2018 CS-03 14 26 24 19 16 1 0 41 35 70
2017 CS 10 24 20 19 24 1 2 35 44 289
2017 CS-01 10 24 24 14 27 0 1 34 42 84
2017 CS-02 9 26 13 16 29 2 4 37 48 97
2017 CS-03 8 18 28 27 19 0 0 26 47 77
2017 CS-04 26 39 13 17 4 0 0 66 22 21
2014 CS 12 24 22 15 25 2 1 37 41 339
2014 CS-01 11 17 18 18 34 2 1 29 53 96
2014 CS-02 9 26 22 11 27 3 2 37 40 116
2014 CS-03 10 25 29 21 13 0 1 36 34 86
2014 CS-04 22 36 13 6 19 0 3 60 27 31
2011 CS 17 30 19 15 15 3 1 49 32 395
2011 CS-01 18 28 21 12 13 4 4 49 28 105
2011 CS-02 16 34 16 13 20 2 0 52 33 128
2011 CS-03 10 32 21 20 14 3 0 43 35 115
2011 CS-04 40 14 20 11 11 0 3 56 24 35
2008 CS 14 35 16 14 20 0 1 50 34 319
2008 CS-01 18 39 16 10 15 1 1 59 25 82
2008 CS-02 10 33 21 14 23 0 0 42 37 123
2008 CS-03 9 39 11 19 22 0 0 49 41 74
2008 CS-04 28 32 16 12 12 0 0 60 24 25

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 27 11 5 1 3 3 83 6 274
2019 CS-01 58 23 3 8 0 5 3 88 9 73
2019 CS-02 52 27 12 4 1 1 2 81 6 89
2019 CS-03 46 31 8 6 1 3 4 83 8 71

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 48 14 13 5 6 4 11 73 12 274
2019 CS-01 46 19 7 4 7 6 11 78 13 72
2019 CS-02 51 11 15 3 6 3 11 72 11 89
2019 CS-03 41 14 21 6 7 6 6 62 14 71

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 31 21 10 4 4 2 63 14 276
2019 CS-01 22 32 23 7 5 8 3 60 14 73
2019 CS-02 27 27 20 17 3 4 1 57 21 89
2019 CS-03 24 41 23 6 3 1 3 68 9 71

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 29 30 17 12 4 6 2 64 17 275
2019 CS-01 22 29 22 11 6 8 1 57 18 72
2019 CS-02 27 35 9 19 4 4 1 65 25 89
2019 CS-03 31 31 21 4 3 6 4 69 8 71

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 32 17 18 13 12 5 4 53 27 275
2019 CS-01 30 15 18 10 16 8 3 51 29 73
2019 CS-02 24 21 19 13 18 3 1 47 33 89
2019 CS-03 38 17 17 17 1 6 4 61 20 71

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 69 15 6 2 1 4 3 90 3 271
2019 CS-01 65 19 3 1 0 7 4 95 2 72
2019 CS-02 72 13 7 2 0 3 2 90 2 89
2019 CS-03 69 15 7 0 1 4 3 91 2 71

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 76 9 5 1 1 4 4 92 2 275
2019 CS-01 78 7 3 0 3 4 5 94 3 73
2019 CS-02 75 6 8 2 0 4 4 89 2 89
2019 CS-03 75 14 4 0 0 4 3 95 0 71

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 78 6 5 1 1 3 7 93 2 274
2019 CS-01 74 7 7 1 1 4 5 89 3 73
2019 CS-02 82