2019 Public Service Employee Survey Results for Correctional Service of Canada by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 47 7 17 8 0 0 68 25 1307
2019 Provides services to public - French only 20 50 8 10 11 0 0 70 22 118
2019 Provides services to public - Both English and French 22 50 8 15 5 0 0 72 20 988
2017 Provides services to public - English only 14 49 7 18 11 0 0 63 30 1356
2017 Provides services to public - French only 12 55 12 13 7 0 0 68 20 123
2017 Provides services to public - Both English and French 19 51 8 16 6 0 0 70 22 1075
2014 Provides services to public - English only 17 50 5 19 9 0 0 67 28 1606
2014 Provides services to public - French only 15 48 14 15 8 0 0 63 23 181
2014 Provides services to public - Both English and French 17 49 10 17 6 0 0 67 23 1386
2011 Provides services to public - English only 21 50 6 15 8 0 0 71 23 1809
2011 Provides services to public - French only 24 46 14 10 5 1 0 70 15 272
2011 Provides services to public - Both English and French 28 50 7 12 3 0 0 78 15 1578
2008 Provides services to public - English only 19 47 5 17 12 0 0 66 29 1826
2008 Provides services to public - French only 18 59 13 6 4 0 0 77 10 187
2008 Provides services to public - Both English and French 25 49 8 12 6 0 0 74 18 980

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 73 15 5 2 3 0 2 90 4 1304
2019 Provides services to public - French only 51 35 4 4 7 0 0 86 10 118
2019 Provides services to public - Both English and French 54 31 7 5 3 0 0 85 7 984
2017 Provides services to public - English only 72 17 5 2 2 0 1 91 4 1356
2017 Provides services to public - French only 50 42 3 2 2 0 0 93 4 123
2017 Provides services to public - Both English and French 54 28 6 6 5 0 0 83 12 1071
2014 Provides services to public - English only 70 18 6 2 3 0 1 90 4 1607
2014 Provides services to public - French only 51 41 7 1 1 0 0 91 2 181
2014 Provides services to public - Both English and French 50 31 6 6 6 0 0 81 12 1384
2011 Provides services to public - English only 77 16 4 1 1 0 1 93 3 1810
2011 Provides services to public - French only 65 26 3 3 2 1 0 92 4 272
2011 Provides services to public - Both English and French 58 26 5 7 4 0 0 84 11 1578
2008 Provides services to public - English only 80 13 3 1 1 0 2 95 2 1825
2008 Provides services to public - French only 65 27 4 2 1 0 0 92 3 187
2008 Provides services to public - Both English and French 58 26 5 6 5 0 0 83 12 979

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 33 10 19 15 0 0 57 34 1304
2019 Provides services to public - French only 22 32 15 15 16 0 0 54 31 117
2019 Provides services to public - Both English and French 23 35 13 15 14 0 0 58 29 987
2017 Provides services to public - English only 20 33 9 17 20 0 0 53 38 1355
2017 Provides services to public - French only 20 34 15 16 15 0 0 53 32 123
2017 Provides services to public - Both English and French 19 37 13 17 14 0 0 56 31 1072
2014 Provides services to public - English only 22 33 9 20 16 0 0 55 36 1605
2014 Provides services to public - French only 17 32 21 19 11 0 0 49 30 181
2014 Provides services to public - Both English and French 20 34 13 20 13 0 0 54 33 1384
2011 Provides services to public - English only 23 35 9 17 16 0 0 58 33 1807
2011 Provides services to public - French only 16 30 17 22 13 1 0 47 35 274
2011 Provides services to public - Both English and French 23 35 13 17 12 0 0 58 29 1578

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 38 11 20 14 0 0 54 35 1306
2019 Provides services to public - French only 12 43 16 17 12 0 0 55 29 117
2019 Provides services to public - Both English and French 17 42 14 17 10 0 0 59 27 985
2017 Provides services to public - English only 12 36 10 21 21 0 0 48 42 1357
2017 Provides services to public - French only 12 34 21 21 11 0 1 47 32 123
2017 Provides services to public - Both English and French 13 38 16 20 12 0 0 52 32 1074
2014 Provides services to public - English only 13 35 11 22 19 0 0 48 41 1606
2014 Provides services to public - French only 9 37 23 20 10 0 0 47 30 181
2014 Provides services to public - Both English and French 13 37 16 21 12 0 0 50 34 1386
2011 Provides services to public - English only 22 43 10 15 10 0 0 65 26 1808
2011 Provides services to public - French only 18 42 18 14 7 1 1 61 21 275
2011 Provides services to public - Both English and French 23 46 11 14 5 0 1 69 19 1578
2008 Provides services to public - English only 16 44 8 19 13 0 0 60 32 1826
2008 Provides services to public - French only 21 43 17 13 6 0 0 64 19 187
2008 Provides services to public - Both English and French 18 45 14 15 7 0 0 63 23 981

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 34 12 18 15 0 0 54 33 1287
2019 Provides services to public - French only 19 35 16 15 15 0 0 54 30 118
2019 Provides services to public - Both English and French 22 41 14 13 10 0 0 63 23 984
2017 Provides services to public - English only 18 35 10 20 16 0 0 53 37 1356
2017 Provides services to public - French only 14 43 17 14 12 0 0 57 26 123
2017 Provides services to public - Both English and French 20 41 15 14 9 0 0 62 23 1068
2014 Provides services to public - English only 19 38 11 20 12 0 0 57 32 1608
2014 Provides services to public - French only 18 49 14 12 6 0 0 67 19 180
2014 Provides services to public - Both English and French 20 40 16 17 8 0 0 60 25 1386

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 29 14 16 16 1 0 54 32 1304
2019 Provides services to public - French only 22 35 14 12 17 0 1 57 29 117
2019 Provides services to public - Both English and French 24 32 18 12 12 0 1 57 24 986
2017 Provides services to public - English only 19 31 13 17 21 0 0 49 38 1356
2017 Provides services to public - French only 16 29 22 11 22 0 0 45 33 123
2017 Provides services to public - Both English and French 21 32 16 15 15 0 1 53 30 1072
2014 Provides services to public - English only 21 31 14 17 17 1 0 52 34 1601
2014 Provides services to public - French only 15 32 30 12 10 0 1 47 22 181
2014 Provides services to public - Both English and French 18 32 17 16 15 0 1 50 32 1387
2011 Provides services to public - English only 25 36 12 13 15 0 0 61 27 1806
2011 Provides services to public - French only 19 31 23 15 10 1 2 51 25 274
2011 Provides services to public - Both English and French 24 36 17 13 8 0 1 61 22 1576

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 33 15 11 17 0 0 57 28 1302
2019 Provides services to public - French only 25 37 20 13 6 0 0 61 18 117
2019 Provides services to public - Both English and French 25 36 16 12 10 0 0 62 22 984
2017 Provides services to public - English only 20 38 13 10 19 0 0 58 29 1357
2017 Provides services to public - French only 18 47 16 9 9 0 0 66 19 123
2017 Provides services to public - Both English and French 25 43 13 10 9 0 0 67 19 1074
2014 Provides services to public - English only 22 40 13 11 14 0 0 62 25 1606
2014 Provides services to public - French only 23 47 19 10 1 0 0 70 11 181
2014 Provides services to public - Both English and French 25 41 16 11 7 0 0 66 18 1387
2011 Provides services to public - English only 27 39 13 9 12 0 0 66 21 1806
2011 Provides services to public - French only 34 39 16 7 3 1 0 74 11 274
2011 Provides services to public - Both English and French 37 40 13 6 4 0 0 77 10 1579
2008 Provides services to public - English only 30 37 12 10 11 0 0 67 22 1810
2008 Provides services to public - French only 29 51 14 5 1 0 0 80 6 185
2008 Provides services to public - Both English and French 33 41 14 8 4 0 0 74 12 978

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 27 14 19 25 0 0 41 45 1300
2019 Provides services to public - French only 12 38 16 21 13 0 0 49 34 118
2019 Provides services to public - Both English and French 17 32 18 17 17 0 0 49 33 982
2017 Provides services to public - English only 10 25 14 19 32 0 0 35 51 1356
2017 Provides services to public - French only 12 24 20 17 26 0 0 36 43 123
2017 Provides services to public - Both English and French 13 30 19 17 20 0 0 43 38 1073
2014 Provides services to public - English only 12 28 15 20 25 0 0 40 45 1608
2014 Provides services to public - French only 8 28 27 25 12 0 0 36 37 181
2014 Provides services to public - Both English and French 12 27 20 21 19 0 0 40 40 1384
2011 Provides services to public - English only 14 30 15 19 22 0 0 44 41 1811
2011 Provides services to public - French only 12 31 23 23 11 1 0 43 34 275
2011 Provides services to public - Both English and French 16 35 19 18 12 0 0 51 29 1579

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 40 15 14 10 0 0 60 25 1294
2019 Provides services to public - French only 15 50 15 11 8 0 0 66 19 118
2019 Provides services to public - Both English and French 20 42 19 13 6 0 0 63 19 981
2017 Provides services to public - English only 19 38 15 15 13 0 0 57 28 1356
2017 Provides services to public - French only 13 46 17 12 11 0 0 59 24 123
2017 Provides services to public - Both English and French 20 41 20 11 8 0 0 61 19 1075

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 36 15 9 11 1 0 65 20 1294
2019 Provides services to public - French only 21 45 14 12 9 0 0 65 21 118
2019 Provides services to public - Both English and French 29 38 17 8 7 1 0 67 16 981
2017 Provides services to public - English only 27 35 14 10 13 1 0 63 23 1356
2017 Provides services to public - French only 19 42 25 8 6 0 0 61 15 123
2017 Provides services to public - Both English and French 26 41 16 9 8 1 0 67 17 1071
2014 Provides services to public - English only 26 37 15 10 11 1 0 64 21 1607
2014 Provides services to public - French only 22 37 27 9 4 0 0 59 13 181
2014 Provides services to public - Both English and French 23 43 17 10 7 1 0 66 17 1387
2011 Provides services to public - English only 29 39 13 8 9 1 0 69 17 1810
2011 Provides services to public - French only 23 40 19 12 5 1 0 64 17 275
2011 Provides services to public - Both English and French 30 43 15 7 4 1 0 73 12 1580
2008 Provides services to public - English only 35 36 11 8 9 1 0 72 17 1824
2008 Provides services to public - French only 25 51 18 5 1 0 0 76 6 187
2008 Provides services to public - Both English and French 36 39 14 6 5 1 0 75 11 980

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 26 15 20 23 1 0 41 43 1296
2019 Provides services to public - French only 16 34 16 19 15 0 0 50 34 118
2019 Provides services to public - Both English and French 18 32 17 17 16 0 0 51 32 984
2017 Provides services to public - English only 12 25 14 18 31 0 0 37 49 1354
2017 Provides services to public - French only 9 26 27 14 23 0 0 36 37 123
2017 Provides services to public - Both English and French 15 32 19 16 18 0 0 47 35 1072

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 34 11 5 8 0 0 76 13 1297
2019 Provides services to public - French only 37 39 10 8 5 0 0 77 13 118
2019 Provides services to public - Both English and French 41 38 11 4 6 0 0 79 10 976
2017 Provides services to public - English only 42 33 11 6 7 0 0 75 14 1353
2017 Provides services to public - French only 36 46 12 1 4 0 0 83 6 123
2017 Provides services to public - Both English and French 42 39 11 4 3 0 0 81 8 1071
2014 Provides services to public - English only 53 28 10 4 5 0 0 81 8 1602
2014 Provides services to public - French only 44 41 11 3 1 0 0 85 4 181
2014 Provides services to public - Both English and French 50 34 10 2 3 0 0 85 5 1384
2011 Provides services to public - English only 54 31 8 4 3 0 0 85 8 1810
2011 Provides services to public - French only 45 45 6 2 1 1 0 91 3 275
2011 Provides services to public - Both English and French 56 34 7 2 1 0 0 89 3 1578

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 32 13 17 21 1 0 48 39 1291
2019 Provides services to public - French only 11 30 18 25 17 0 0 41 42 117
2019 Provides services to public - Both English and French 16 33 19 16 16 0 0 49 32 981
2017 Provides services to public - English only 14 31 12 19 23 0 0 45 42 1352
2017 Provides services to public - French only 11 26 17 21 24 0 0 37 45 122
2017 Provides services to public - Both English and French 15 34 17 19 15 0 0 49 34 1070
2014 Provides services to public - English only 12 33 13 23 20 0 0 45 43 1605
2014 Provides services to public - French only 7 27 22 29 15 0 0 33 44 181
2014 Provides services to public - Both English and French 11 31 17 24 17 0 0 42 41 1387
2011 Provides services to public - English only 19 36 13 15 17 0 0 55 32 1811
2011 Provides services to public - French only 14 30 22 21 12 1 0 45 33 275
2011 Provides services to public - Both English and French 21 34 17 16 11 0 1 56 27 1579

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 28 17 13 21 1 0 47 35 1298
2019 Provides services to public - French only 14 29 18 24 15 1 0 43 39 117
2019 Provides services to public - Both English and French 19 28 22 15 15 0 0 47 30 980
2017 Provides services to public - English only 15 28 17 16 23 0 0 43 39 1352
2017 Provides services to public - French only 13 19 24 20 24 0 0 32 43 122
2017 Provides services to public - Both English and French 18 30 18 17 17 0 0 48 33 1070
2014 Provides services to public - English only 17 31 16 17 19 0 0 48 36 1604
2014 Provides services to public - French only 8 29 26 24 12 0 0 37 37 181
2014 Provides services to public - Both English and French 16 30 19 20 15 0 0 46 35 1387

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 30 20 17 16 1 0 46 33 1285
2019 Provides services to public - French only 12 40 23 10 14 0 1 52 24 113
2019 Provides services to public - Both English and French 16 36 22 16 11 1 0 52 26 977
2017 Provides services to public - English only 14 28 17 19 21 0 0 42 40 1350
2017 Provides services to public - French only 11 28 26 15 20 0 0 38 36 123
2017 Provides services to public - Both English and French 16 32 22 17 14 0 0 47 31 1070
2014 Provides services to public - English only 15 32 18 18 16 0 0 48 34 1607
2014 Provides services to public - French only 8 38 29 15 10 0 0 46 25 181
2014 Provides services to public - Both English and French 15 31 22 19 13 0 0 46 32 1387
2011 Provides services to public - English only 24 37 18 10 10 1 0 62 20 1807
2011 Provides services to public - French only 17 40 20 14 9 1 0 57 23 273
2011 Provides services to public - Both English and French 23 41 19 12 4 0 0 64 16 1573

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 37 14 8 8 1 0 69 17 1307
2019 Provides services to public - French only 28 45 18 9 0 0 0 73 9 118
2019 Provides services to public - Both English and French 33 40 16 6 5 0 0 73 11 981
2017 Provides services to public - English only 28 40 14 9 9 0 0 68 18 1351
2017 Provides services to public - French only 28 53 9 4 6 0 0 81 10 123
2017 Provides services to public - Both English and French 32 43 13 6 5 0 0 76 12 1067
2014 Provides services to public - English only 34 40 13 6 6 0 0 75 12 1605
2014 Provides services to public - French only 30 55 11 3 1 0 0 85 4 181
2014 Provides services to public - Both English and French 33 45 13 5 3 0 0 79 8 1384
2011 Provides services to public - English only 37 42 10 5 5 0 0 79 11 1807
2011 Provides services to public - French only 42 43 10 3 1 1 0 86 4 274
2011 Provides services to public - Both English and French 44 44 7 3 2 0 0 88 5 1578
2008 Provides services to public - English only 39 42 7 7 4 0 0 81 12 1827
2008 Provides services to public - French only 36 52 9 2 1 0 0 88 3 187
2008 Provides services to public - Both English and French 41 46 8 4 2 0 0 87 6 982

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 27 25 10 7 1 2 57 17 1300
2019 Provides services to public - French only 39 32 16 5 7 0 0 71 13 117
2019 Provides services to public - Both English and French 30 34 20 8 7 0 1 65 15 976
2017 Provides services to public - English only 27 34 21 10 5 0 3 63 16 1358
2017 Provides services to public - French only 39 39 14 6 1 0 1 79 7 123
2017 Provides services to public - Both English and French 28 40 18 8 4 0 1 69 12 1074
2014 Provides services to public - English only 24 35 25 9 5 0 1 60 15 1606
2014 Provides services to public - French only 33 44 17 5 1 0 0 77 6 181
2014 Provides services to public - Both English and French 25 39 22 9 5 0 1 64 13 1385
2011 Provides services to public - English only 29 31 22 8 7 0 2 62 16 1807
2011 Provides services to public - French only 31 37 20 7 4 1 1 69 11 274
2011 Provides services to public - Both English and French 27 35 20 11 6 0 1 63 16 1578
2008 Provides services to public - English only 19 33 26 11 9 0 1 53 21 1826
2008 Provides services to public - French only 21 37 22 11 7 0 2 59 19 187
2008 Provides services to public - Both English and French 21 36 24 13 7 0 0 57 19 979

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 27 33 13 5 1 1 18 48 1311
2019 Provides services to public - French only 18 36 28 12 4 1 2 17 55 118
2019 Provides services to public - Both English and French 17 32 30 15 4 1 1 19 50 988
2017 Provides services to public - English only 21 30 32 10 4 1 2 14 52 1349
2017 Provides services to public - French only 15 38 24 18 3 0 1 22 54 123
2017 Provides services to public - Both English and French 18 33 31 11 4 1 3 16 52 1071
2014 Provides services to public - English only 16 32 35 10 4 1 1 15 49 1604
2014 Provides services to public - French only 15 39 26 16 3 0 0 19 55 181
2014 Provides services to public - Both English and French 14 38 33 11 3 1 1 14 52 1378
2011 Provides services to public - English only 17 30 32 13 5 1 2 19 49 1803
2011 Provides services to public - French only 13 38 29 11 3 3 3 16 53 273
2011 Provides services to public - Both English and French 12 34 34 12 6 1 2 18 47 1578
2008 Provides services to public - English only 20 32 32 11 3 1 1 15 53 1822
2008 Provides services to public - French only 15 42 29 11 1 0 2 13 58 185
2008 Provides services to public - Both English and French 14 38 31 11 5 0 1 16 52 980

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 25 27 14 7 2 1 22 50 1302
2019 Provides services to public - French only 26 24 28 13 4 3 2 18 52 118
2019 Provides services to public - Both English and French 22 29 28 14 6 1 1 20 52 987
2017 Provides services to public - English only 26 26 27 13 5 1 2 18 54 1349
2017 Provides services to public - French only 27 32 22 12 6 0 1 18 59 123
2017 Provides services to public - Both English and French 20 29 29 13 5 1 2 19 51 1071
2014 Provides services to public - English only 20 28 31 12 6 1 1 19 49 1603
2014 Provides services to public - French only 19 31 31 14 2 3 1 17 51 181
2014 Provides services to public - Both English and French 18 33 29 11 5 2 1 17 53 1379
2011 Provides services to public - English only 19 26 26 16 9 1 2 27 46 1803
2011 Provides services to public - French only 15 30 29 15 5 3 2 21 48 273
2011 Provides services to public - Both English and French 13 28 30 17 9 2 2 27 42 1575
2008 Provides services to public - English only 21 27 29 14 6 0 1 21 49 1812
2008 Provides services to public - French only 16 31 36 11 4 0 2 16 47 186
2008 Provides services to public - Both English and French 14 32 31 13 7 2 1 20 48 976

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 25 28 17 6 2 2 24 48 1309
2019 Provides services to public - French only 28 32 21 12 2 1 4 15 63 117
2019 Provides services to public - Both English and French 25 28 24 13 5 3 2 19 56 984
2017 Provides services to public - English only 24 25 25 15 5 2 4 21 52 1350
2017 Provides services to public - French only 29 35 20 11 2 3 1 13 66 122
2017 Provides services to public - Both English and French 22 30 27 12 4 1 3 16 55 1073
2014 Provides services to public - English only 22 26 30 13 5 1 2 19 50 1599
2014 Provides services to public - French only 23 43 23 6 3 0 2 9 68 180
2014 Provides services to public - Both English and French 24 33 27 9 4 3 2 13 59 1384
2011 Provides services to public - English only 22 24 27 15 6 2 4 23 48 1800
2011 Provides services to public - French only 24 34 23 8 4 2 4 13 62 272
2011 Provides services to public - Both English and French 21 30 26 11 7 1 3 19 54 1570
2008 Provides services to public - English only 23 25 30 14 4 1 2 19 50 1821
2008 Provides services to public - French only 18 42 25 9 2 2 1 12 62 187
2008 Provides services to public - Both English and French 20 32 28 12 5 2 2 17 54 979

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 14 33 26 12 2 3 40 26 1298
2019 Provides services to public - French only 16 20 33 16 8 3 4 25 40 118
2019 Provides services to public - Both English and French 10 21 35 22 8 1 3 31 32 986
2017 Provides services to public - English only 11 16 32 24 9 1 6 35 30 1344
2017 Provides services to public - French only 16 15 38 18 7 2 4 27 33 123
2017 Provides services to public - Both English and French 10 20 36 20 7 1 5 29 33 1069
2014 Provides services to public - English only 9 16 36 27 8 1 3 37 26 1595
2014 Provides services to public - French only 11 26 41 14 7 0 2 21 38 179
2014 Provides services to public - Both English and French 11 22 37 19 6 1 3 26 35 1375
2011 Provides services to public - English only 9 15 34 26 10 1 5 38 26 1797
2011 Provides services to public - French only 17 32 28 14 5 3 2 20 51 274
2011 Provides services to public - Both English and French 14 24 33 17 8 1 3 26 40 1570
2008 Provides services to public - English only 11 18 37 22 8 1 3 31 31 1814
2008 Provides services to public - French only 15 34 33 12 2 2 2 15 51 187
2008 Provides services to public - Both English and French 13 29 33 16 6 1 2 23 43 979

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 23 26 15 7 1 2 23 50 1307
2019 Provides services to public - French only 23 34 23 11 5 1 3 17 60 118
2019 Provides services to public - Both English and French 27 27 22 13 7 1 2 21 56 983
2017 Provides services to public - English only 27 24 27 12 6 1 3 19 53 1348
2017 Provides services to public - French only 31 26 23 10 6 0 2 17 59 123
2017 Provides services to public - Both English and French 23 29 28 13 4 1 3 17 54 1072
2014 Provides services to public - English only 25 27 28 13 5 1 2 18 53 1601
2014 Provides services to public - French only 22 34 27 10 5 0 3 15 57 180
2014 Provides services to public - Both English and French 27 32 25 9 4 1 2 13 61 1382
2011 Provides services to public - English only 21 25 29 13 8 1 3 22 48 1805
2011 Provides services to public - French only 17 30 27 12 9 2 2 22 49 273
2011 Provides services to public - Both English and French 17 28 30 14 7 1 3 22 47 1573
2008 Provides services to public - English only 25 27 28 12 5 1 2 17 54 1819
2008 Provides services to public - French only 19 31 28 15 4 2 2 20 51 186
2008 Provides services to public - Both English and French 21 30 29 13 4 1 2 17 53 978

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 20 28 16 9 2 2 27 44 1301
2019 Provides services to public - French only 26 20 21 16 11 3 2 28 49 118
2019 Provides services to public - Both English and French 22 24 23 19 8 3 2 28 48 985
2017 Provides services to public - English only 17 20 27 21 8 2 5 31 40 1351
2017 Provides services to public - French only 25 22 24 14 10 2 1 26 50 123
2017 Provides services to public - Both English and French 18 26 26 18 7 2 4 26 46 1070
2014 Provides services to public - English only 14 19 29 23 10 2 3 35 34 1598
2014 Provides services to public - French only 17 31 31 14 4 1 1 19 49 181
2014 Provides services to public - Both English and French 15 25 29 20 8 1 2 29 41 1387
2011 Provides services to public - English only 16 22 27 19 11 2 3 31 40 1806
2011 Provides services to public - French only 23 29 26 13 6 1 2 20 53 273
2011 Provides services to public - Both English and French 20 25 25 16 8 2 3 26 48 1578
2008 Provides services to public - English only 21 23 28 18 6 2 3 25 46 1821
2008 Provides services to public - French only 26 35 22 11 2 3 1 14 63 187
2008 Provides services to public - Both English and French 21 32 26 13 6 1 2 19 54 977

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 25 27 15 8 2 2 24 47 1307
2019 Provides services to public - French only 22 28 29 10 8 2 2 18 51 117
2019 Provides services to public - Both English and French 22 26 31 13 7 2 1 20 49 986
2017 Provides services to public - English only 24 21 28 13 5 3 5 20 50 1349
2017 Provides services to public - French only 21 31 30 10 3 1 4 14 55 123
2017 Provides services to public - Both English and French 19 26 32 13 4 3 4 18 48 1071
2014 Provides services to public - English only 22 26 28 14 6 2 3 20 50 1598
2014 Provides services to public - French only 23 26 34 10 4 2 0 14 51 181
2014 Provides services to public - Both English and French 18 32 31 10 4 2 3 15 52 1382

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 15 34 26 10 1 2 37 28 1309
2019 Provides services to public - French only 11 18 33 24 10 1 2 35 30 118
2019 Provides services to public - Both English and French 11 21 31 25 8 1 1 34 33 984
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 74 9 9 1 2 0 4 87 3 1303
2019 Provides services to public - French only 65 19 5 1 5 1 4 89 6 117
2019 Provides services to public - Both English and French 60 20 8 4 5 0 3 83 9 983
2017 Provides services to public - English only 73 10 7 1 2 1 6 90 3 1353
2017 Provides services to public - French only 63 22 5 2 1 0 7 91 3 123
2017 Provides services to public - Both English and French 59 22 6 3 6 0 4 84 9 1072
2014 Provides services to public - English only 71 12 8 1 2 1 5 89 3 1606
2014 Provides services to public - French only 61 24 7 2 0 0 6 90 3 181
2014 Provides services to public - Both English and French 59 19 7 5 5 0 4 82 11 1386
2011 Provides services to public - English only 74 12 7 1 1 1 5 91 2 1810
2011 Provides services to public - French only 67 23 1 1 0 1 6 97 1 274
2011 Provides services to public - Both English and French 62 18 6 5 5 0 3 83 10 1577
2008 Provides services to public - English only 72 9 4 1 2 1 10 92 3 1826
2008 Provides services to public - French only 69 16 5 1 1 1 6 92 3 187
2008 Provides services to public - Both English and French 55 18 5 7 10 0 5 77 17 983

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 24 21 16 23 1 1 39 40 1305
2019 Provides services to public - French only 18 26 24 16 11 2 3 46 28 117
2019 Provides services to public - Both English and French 15 29 21 16 16 2 1 45 34 983
2017 Provides services to public - English only 11 25 17 18 26 2 1 38 45 1354
2017 Provides services to public - French only 6 27 23 17 25 2 1 33 43 123
2017 Provides services to public - Both English and French 14 29 21 16 17 1 1 44 34 1074
2014 Provides services to public - English only 16 29 16 18 18 2 1 47 36 1608
2014 Provides services to public - French only 17 30 27 17 7 2 1 48 24 181
2014 Provides services to public - Both English and French 16 32 21 15 13 2 1 49 29 1389

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 27 15 18 19 1 0 47 37 1303
2019 Provides services to public - French only 29 31 17 16 7 0 0 61 23 117
2019 Provides services to public - Both English and French 27 31 15 14 12 0 0 59 26 980
2017 Provides services to public - English only 19 24 13 17 26 1 1 43 43 1354
2017 Provides services to public - French only 19 39 16 11 14 0 0 59 26 122
2017 Provides services to public - Both English and French 24 33 17 13 13 0 1 57 25 1073
2014 Provides services to public - English only 24 27 12 17 19 1 1 52 36 1607
2014 Provides services to public - French only 21 43 21 13 3 0 0 64 15 180
2014 Provides services to public - Both English and French 26 33 16 14 11 0 0 59 25 1387

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 34 13 18 13 1 0 56 31 1300
2019 Provides services to public - French only 34 33 17 12 4 0 0 67 15 117
2019 Provides services to public - Both English and French 25 40 14 13 8 0 0 66 20 981
2017 Provides services to public - English only 16 31 16 16 20 1 0 48 36 1350
2017 Provides services to public - French only 19 48 14 11 7 0 0 68 19 122
2017 Provides services to public - Both English and French 19 43 16 12 10 0 0 63 21 1074
2014 Provides services to public - English only 18 38 16 17 11 0 0 56 28 1602
2014 Provides services to public - French only 19 56 16 8 2 0 0 75 9 180
2014 Provides services to public - Both English and French 20 45 18 12 5 0 0 65 17 1385

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 35 20 12 10 1 0 56 23 1298
2019 Provides services to public - French only 28 39 22 8 2 0 0 67 11 117
2019 Provides services to public - Both English and French 23 40 19 9 7 1 0 64 16 982
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 28 20 8 9 1 2 62 17 1310
2019 Provides services to public - French only 29 33 21 9 8 0 1 62 17 118
2019 Provides services to public - Both English and French 31 32 22 6 5 1 3 66 11 988

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 30 15 11 13 1 0 60 25 1305
2019 Provides services to public - French only 29 28 14 19 9 0 0 57 29 118
2019 Provides services to public - Both English and French 30 32 19 10 9 0 1 62 19 980
2017 Provides services to public - English only 24 32 14 13 17 0 0 56 30 1359
2017 Provides services to public - French only 20 30 16 15 15 1 2 52 32 123
2017 Provides services to public - Both English and French 24 36 16 12 11 0 1 60 23 1073
2014 Provides services to public - English only 24 35 15 14 12 1 0 59 26 1607
2014 Provides services to public - French only 18 35 23 15 8 0 0 53 23 181
2014 Provides services to public - Both English and French 22 36 18 13 9 1 1 58 23 1389
2011 Provides services to public - English only 25 32 13 15 14 1 0 58 29 1805
2011 Provides services to public - French only 20 38 21 14 6 1 0 59 20 274
2011 Provides services to public - Both English and French 26 39 16 12 6 0 0 65 18 1577
2008 Provides services to public - English only 26 35 11 13 15 0 0 61 29 1826
2008 Provides services to public - French only 23 39 17 9 11 0 0 62 20 187
2008 Provides services to public - Both English and French 27 36 16 13 8 0 0 63 21 981

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 25 20 9 11 1 0 59 21 1302
2019 Provides services to public - French only 30 30 20 11 8 0 0 60 19 118
2019 Provides services to public - Both English and French 35 30 20 7 6 1 1 66 13 982
2017 Provides services to public - English only 28 28 16 11 15 1 1 58 26 1357
2017 Provides services to public - French only 22 29 22 11 13 1 1 53 25 123
2017 Provides services to public - Both English and French 27 35 17 9 8 2 1 64 18 1072
2014 Provides services to public - English only 28 30 17 11 12 2 0 59 23 1606
2014 Provides services to public - French only 24 39 20 10 5 1 0 64 15 181
2014 Provides services to public - Both English and French 25 36 19 10 8 2 1 62 19 1387
2011 Provides services to public - English only 29 30 15 11 13 2 1 60 24 1805
2011 Provides services to public - French only 25 37 23 7 5 3 0 64 12 273
2011 Provides services to public - Both English and French 31 36 17 7 6 3 0 69 14 1577
2008 Provides services to public - English only 29 30 12 12 15 2 0 60 27 1828
2008 Provides services to public - French only 21 38 24 10 6 2 0 60 16 187
2008 Provides services to public - Both English and French 27 35 19 11 7 1 0 62 19 981

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 29 15 12 13 1 0 59 25 1305
2019 Provides services to public - French only 30 32 19 12 9 0 0 61 20 118
2019 Provides services to public - Both English and French 33 34 15 10 8 0 0 67 18 982
2017 Provides services to public - English only 27 31 13 12 16 0 1 59 28 1358
2017 Provides services to public - French only 23 42 18 7 10 0 1 65 17 123
2017 Provides services to public - Both English and French 28 34 17 11 8 1 1 63 20 1072
2014 Provides services to public - English only 27 32 15 14 10 1 0 60 25 1607
2014 Provides services to public - French only 24 38 24 9 5 0 1 62 14 181
2014 Provides services to public - Both English and French 24 37 17 12 8 1 1 63 20 1387
2011 Provides services to public - English only 28 33 12 13 13 0 1 61 26 1805
2011 Provides services to public - French only 25 39 19 10 6 1 0 65 16 274
2011 Provides services to public - Both English and French 29 39 14 11 5 0 1 69 17 1579
2008 Provides services to public - English only 27 34 10 13 16 0 0 62 29 1828
2008 Provides services to public - French only 21 45 18 8 7 0 1 67 15 187
2008 Provides services to public - Both English and French 26 38 16 11 8 0 0 64 20 979

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 76 9 7 1 3 1 4 89 4 1301
2019 Provides services to public - French only 76 19 0 2 3 0 0 95 5 117
2019 Provides services to public - Both English and French 70 17 6 1 4 0 1 88 5 983
2017 Provides services to public - English only 75 11 6 0 2 1 4 91 3 1358
2017 Provides services to public - French only 70 23 1 1 4 0 1 94 5 122
2017 Provides services to public - Both English and French 67 20 5 2 5 0 2 88 7 1072
2014 Provides services to public - English only 73 12 7 0 2 1 4 90 3 1603
2014 Provides services to public - French only 68 25 4 1 0 0 2 95 1 180
2014 Provides services to public - Both English and French 67 19 5 2 4 0 2 89 6 1388
2011 Provides services to public - English only 76 12 6 1 1 1 4 92 2 1806
2011 Provides services to public - French only 73 21 3 1 0 1 1 96 1 272
2011 Provides services to public - Both English and French 70 17 5 2 4 0 1 88 7 1579
2008 Provides services to public - English only 79 5 4 1 2 1 9 94 2 1826
2008 Provides services to public - French only 80 14 1 0 2 0 3 97 2 187
2008 Provides services to public - Both English and French 71 14 4 2 7 0 2 87 10 980

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 20 15 6 16 2 7 60 24 1305
2019 Provides services to public - French only 33 22 10 13 13 0 10 60 29 116
2019 Provides services to public - Both English and French 35 23 14 7 10 2 8 65 20 984
2017 Provides services to public - English only 28 23 15 7 15 3 9 58 26 1357
2017 Provides services to public - French only 20 27 11 7 17 2 16 57 29 123
2017 Provides services to public - Both English and French 25 27 12 8 13 3 12 61 24 1070
2014 Provides services to public - English only 30 24 14 8 13 4 7 61 24 1607
2014 Provides services to public - French only 21 35 16 11 4 2 10 64 17 181
2014 Provides services to public - Both English and French 24 27 14 9 13 2 10 58 26 1386
2011 Provides services to public - English only 27 25 14 10 17 2 5 56 29 1812
2011 Provides services to public - French only 23 26 20 11 11 2 7 54 24 275
2011 Provides services to public - Both English and French 26 29 13 10 12 3 7 61 25 1580

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 25 15 6 12 3 0 66 19 1303
2019 Provides services to public - French only 37 26 16 9 12 0 0 63 21 118
2019 Provides services to public - Both English and French 44 27 14 6 8 1 0 72 14 984
2017 Provides services to public - English only 35 25 15 8 16 1 0 61 24 1356
2017 Provides services to public - French only 23 35 12 7 20 2 0 59 28 123
2017 Provides services to public - Both English and French 34 30 18 5 10 2 1 66 16 1073

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 29 15 9 11 1 0 65 20 1306
2019 Provides services to public - French only 27 33 19 14 8 0 0 60 22 117
2019 Provides services to public - Both English and French 37 32 15 8 7 0 1 70 15 985
2017 Provides services to public - English only 31 28 15 8 16 1 0 60 24 1356
2017 Provides services to public - French only 23 30 16 13 17 1 0 54 30 122
2017 Provides services to public - Both English and French 32 30 18 9 10 1 0 63 19 1073
2014 Provides services to public - English only 32 29 18 9 10 1 0 63 19 1606
2014 Provides services to public - French only 26 38 20 9 5 2 0 66 14 180
2014 Provides services to public - Both English and French 29 34 18 10 9 1 0 64 18 1388

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 48 14 13 8 1 0 65 21 208
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 23 16 15 27 2 1 41 43 1311
2019 Provides services to public - French only 18 34 16 21 9 2 0 53 31 118
2019 Provides services to public - Both English and French 17 31 19 12 16 4 0 51 30 985
2017 Provides services to public - English only 14 24 16 15 28 4 0 39 45 1357
2017 Provides services to public - French only 7 30 24 14 20 4 1 39 36 123
2017 Provides services to public - Both English and French 14 27 21 15 18 4 0 43 35 1073
2014 Provides services to public - English only 14 26 17 18 22 3 0 41 42 1606
2014 Provides services to public - French only 10 29 30 18 10 2 1 40 29 181
2014 Provides services to public - Both English and French 14 29 22 17 14 4 0 44 32 1386
2011 Provides services to public - English only 15 25 16 18 25 2 0 40 44 1808
2011 Provides services to public - French only 11 35 27 11 8 7 0 50 21 275
2011 Provides services to public - Both English and French 17 33 22 14 11 4 1 51 26 1579

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 22 14 17 30 1 0 38 47 1309
2019 Provides services to public - French only 15 28 22 21 14 0 0 43 34 118
2019 Provides services to public - Both English and French 15 29 20 14 20 1 0 45 34 984
2017 Provides services to public - English only 12 22 15 17 33 2 0 34 51 1355
2017 Provides services to public - French only 5 25 22 25 22 1 1 30 47 123
2017 Provides services to public - Both English and French 12 25 21 18 21 2 0 38 41 1075
2014 Provides services to public - English only 13 24 17 19 26 1 0 37 46 1607
2014 Provides services to public - French only 7 24 29 26 12 2 0 32 38 181
2014 Provides services to public - Both English and French 12 25 24 18 20 2 0 37 38 1386
2011 Provides services to public - English only 15 24 16 17 26 1 0 40 44 1806
2011 Provides services to public - French only 12 26 28 17 12 4 1 41 30 275
2011 Provides services to public - Both English and French 17 33 22 14 13 2 0 51 27 1578
2008 Provides services to public - English only 14 28 14 16 26 1 0 43 43 1826
2008 Provides services to public - French only 11 31 33 14 10 2 0 42 24 187
2008 Provides services to public - Both English and French 15 30 22 14 17 2 0 46 32 982

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 21 16 18 29 2 0 35 48 1305
2019 Provides services to public - French only 13 15 32 24 15 1 0 28 40 117
2019 Provides services to public - Both English and French 12 25 23 17 21 2 1 39 38 976
2017 Provides services to public - English only 10 18 15 21 33 2 0 29 55 1355
2017 Provides services to public - French only 6 19 24 25 24 2 0 25 50 122
2017 Provides services to public - Both English and French 9 21 24 21 21 3 0 31 44 1071
2014 Provides services to public - English only 10 22 18 22 26 2 0 33 49 1608
2014 Provides services to public - French only 4 21 30 30 14 2 0 25 44 181
2014 Provides services to public - Both English and French 8 21 23 23 22 3 0 30 46 1389
2011 Provides services to public - English only 10 26 16 22 25 2 0 37 47 1808
2011 Provides services to public - French only 10 24 32 18 10 6 0 36 30 275
2011 Provides services to public - Both English and French 10 32 27 17 10 4 0 43 28 1578
2008 Provides services to public - English only 8 27 13 24 26 2 0 35 51 1826
2008 Provides services to public - French only 6 24 36 25 7 2 0 32 32 186
2008 Provides services to public - Both English and French 7 28 27 20 14 3 0 37 36 981

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 11 19 13 21 34 1 0 30 56 1308
2019 Provides services to public - French only 14 20 24 26 16 0 0 35 42 118
2019 Provides services to public - Both English and French 12 28 21 14 22 2 0 41 37 980
2017 Provides services to public - English only 8 19 13 19 38 2 0 28 59 1353
2017 Provides services to public - French only 4 25 18 24 26 2 1 30 52 122
2017 Provides services to public - Both English and French 11 25 21 18 23 2 0 36 42 1073
2014 Provides services to public - English only 8 22 15 21 32 2 0 31 54 1606
2014 Provides services to public - French only 6 31 24 24 14 1 0 38 38 181
2014 Provides services to public - Both English and French 9 26 21 20 23 2 0 36 43 1389
2011 Provides services to public - English only 10 23 14 24 28 1 0 34 52 1807
2011 Provides services to public - French only 13 34 22 22 8 2 0 47 30 275
2011 Provides services to public - Both English and French 12 36 20 18 12 2 0 49 30 1578
2008 Provides services to public - English only 9 29 10 25 26 1 0 38 52 1828
2008 Provides services to public - French only 10 37 24 21 7 2 0 47 28 187
2008 Provides services to public - Both English and French 11 37 19 20 13 1 0 48 33 982

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 10 10 9 17 26 8 44 41 1310
2019 Provides services to public - French only 55 22 10 4 3 6 1 82 8 118
2019 Provides services to public - Both English and French 43 20 12 6 9 8 3 70 17 982
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 32 24 13 15 1 0 48 27 1310
2019 Provides services to public - French only 14 39 33 8 7 0 0 53 14 117
2019 Provides services to public - Both English and French 21 40 21 10 7 1 0 62 17 982
2017 Provides services to public - English only 13 34 18 15 18 1 1 48 34 1355
2017 Provides services to public - French only 14 38 28 13 7 0 0 52 21 123
2017 Provides services to public - Both English and French 18 37 22 12 10 1 0 55 22 1074
2014 Provides services to public - English only 16 33 20 16 13 1 0 50 30 1606
2014 Provides services to public - French only 11 45 24 13 6 1 0 56 19 181
2014 Provides services to public - Both English and French 17 37 22 13 9 1 0 55 23 1389
2011 Provides services to public - English only 19 38 19 12 10 1 0 59 23 1809
2011 Provides services to public - French only 21 45 20 9 4 1 0 67 13 274
2011 Provides services to public - Both English and French 27 44 17 8 4 1 0 71 12 1576

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 22 17 26 25 1 0 31 52 1298
2019 Provides services to public - French only 6 25 23 30 14 2 0 32 45 117
2019 Provides services to public - Both English and French 8 24 24 23 19 1 0 33 43 985

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 32 16 13 16 2 1 53 30 1305
2019 Provides services to public - French only 16 37 19 19 9 0 0 52 28 118
2019 Provides services to public - Both English and French 20 35 18 12 14 1 1 55 26 980
2017 Provides services to public - English only 23 32 16 13 15 1 1 55 29 1350
2017 Provides services to public - French only 12 38 16 21 12 1 0 51 33 123
2017 Provides services to public - Both English and French 23 38 15 11 11 2 1 62 22 1072
2014 Provides services to public - English only 25 36 14 12 10 3 0 63 23 1605
2014 Provides services to public - French only 12 39 26 13 5 6 0 54 19 180
2014 Provides services to public - Both English and French 23 38 16 12 8 2 1 63 20 1389
2011 Provides services to public - English only 29 36 13 9 10 2 1 67 20 1808
2011 Provides services to public - French only 18 39 17 14 6 7 0 61 20 274
2011 Provides services to public - Both English and French 28 39 15 9 6 2 0 69 16 1573
2008 Provides services to public - English only 25 34 11 13 14 2 1 61 28 1826
2008 Provides services to public - French only 20 43 15 16 5 2 0 64 21 186
2008 Provides services to public - Both English and French 25 37 15 10 9 4 1 64 20 981

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 25 19 18 21 1 0 42 39 1308
2019 Provides services to public - French only 16 32 25 15 11 0 0 48 26 118
2019 Provides services to public - Both English and French 17 34 23 11 13 1 0 52 25 981

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 11 20 16 19 30 3 1 32 52 1304
2019 Provides services to public - French only 8 30 28 20 12 2 0 39 32 118
2019 Provides services to public - Both English and French 13 25 21 15 21 4 1 40 38 986
2017 Provides services to public - English only 11 21 14 19 33 3 0 33 53 1352
2017 Provides services to public - French only 7 33 22 15 19 4 1 42 35 123
2017 Provides services to public - Both English and French 14 29 19 16 18 3 2 45 35 1070
2014 Provides services to public - English only 12 24 16 20 25 3 0 37 46 1607
2014 Provides services to public - French only 8 30 23 17 14 7 1 41 34 181
2014 Provides services to public - Both English and French 11 27 19 19 20 4 1 40 41 1388
2011 Provides services to public - English only 13 22 15 20 26 4 1 36 48 1805
2011 Provides services to public - French only 12 36 23 14 8 5 1 52 24 275
2011 Provides services to public - Both English and French 14 30 19 16 14 5 2 48 32 1579

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 23 17 15 29 2 0 37 46 1306
2019 Provides services to public - French only 8 27 21 25 18 2 0 35 43 118
2019 Provides services to public - Both English and French 13 25 22 18 20 2 0 39 38 983
2017 Provides services to public - English only 11 23 16 18 29 2 0 35 48 1355
2017 Provides services to public - French only 8 26 21 23 21 0 0 35 44 122
2017 Provides services to public - Both English and French 13 25 22 20 18 2 1 39 39 1072
2014 Provides services to public - English only 13 25 18 18 24 2 0 38 43 1607
2014 Provides services to public - French only 6 20 31 27 14 1 0 26 42 181
2014 Provides services to public - Both English and French 9 26 22 22 18 2 1 36 42 1388
2011 Provides services to public - English only 16 31 15 17 20 1 0 47 38 1807
2011 Provides services to public - French only 12 30 28 16 12 2 1 43 28 275
2011 Provides services to public - Both English and French 16 34 21 17 9 2 1 51 27 1580
2008 Provides services to public - English only 12 31 15 18 23 1 0 43 42 1829
2008 Provides services to public - French only 9 39 23 21 8 0 0 48 29 187
2008 Provides services to public - Both English and French 11 33 22 22 11 1 0 45 34 977

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 28 15 12 28 1 1 43 42 1304
2019 Provides services to public - French only 12 26 24 20 16 2 1 38 37 118
2019 Provides services to public - Both English and French 15 28 22 12 19 2 2 45 32 983
2017 Provides services to public - English only 13 24 14 18 29 2 1 37 48 1356
2017 Provides services to public - French only 10 24 23 16 22 3 2 36 40 123
2017 Provides services to public - Both English and French 14 29 18 14 21 2 2 44 37 1073
2014 Provides services to public - English only 14 26 15 16 25 2 1 42 43 1607
2014 Provides services to public - French only 7 26 26 22 16 2 1 34 39 181
2014 Provides services to public - Both English and French 11 28 19 17 20 3 2 41 39 1389
2011 Provides services to public - English only 18 32 12 15 21 1 1 50 37 1807
2011 Provides services to public - French only 17 33 21 16 11 1 1 51 27 275
2011 Provides services to public - Both English and French 20 35 15 13 12 2 2 57 27 1578
2008 Provides services to public - English only 16 37 10 15 20 1 1 54 35 1824
2008 Provides services to public - French only 13 36 20 16 10 1 4 51 27 186
2008 Provides services to public - Both English and French 17 38 16 12 13 2 2 58 26 981

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 25 19 9 8 1 4 62 18 1308
2019 Provides services to public - French only 40 21 19 9 6 1 4 64 16 117
2019 Provides services to public - Both English and French 39 23 19 9 5 1 4 66 14 982

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 6 7 4 7 4 16 77 14 1306
2019 Provides services to public - French only 29 12 10 11 22 5 11 49 39 118
2019 Provides services to public - Both English and French 51 11 10 6 9 2 11 71 18 981

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 23 18 11 12 3 3 56 25 1303
2019 Provides services to public - French only 24 20 15 16 15 3 7 49 34 118
2019 Provides services to public - Both English and French 30 20 22 13 10 2 4 52 25 980

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 21 19 12 14 3 3 52 28 1295
2019 Provides services to public - French only 22 22 14 12 18 5 8 50 34 117
2019 Provides services to public - Both English and French 28 19 21 14 12 2 4 50 27 982

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 21 17 12 15 4 4 51 30 1299
2019 Provides services to public - French only 26 16 19 9 17 4 9 49 30 118
2019 Provides services to public - Both English and French 27 18 20 14 14 3 5 48 30 976

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 18 11 3 6 3 5 79 10 1305
2019 Provides services to public - French only 50 19 14 5 4 3 6 76 9 116
2019 Provides services to public - Both English and French 57 15 11 5 3 3 7 79 9 979

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 51 12 11 6 10 5 4 70 18 1303
2019 Provides services to public - French only 60 9 9 5 9 5 4 75 15 116
2019 Provides services to public - Both English and French 55 15 10 4 7 3 5 76 13 979

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 12 10 4 8 5 7 75 14 1297
2019 Provides services to public - French only 61 8 4 5 8 4 10 80 15 116
2019 Provides services to public - Both English and French 60 12 7 3 6 2 10 82 10 978

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 11 30 19 16 21 2 1 42 38 1311
2019 Provides services to public - French only 6 30 26 21 14 3 0 36 36 118
2019 Provides services to public - Both English and French 10 29 26 18 13 3 0 41 33 984
2017 Provides services to public - English only 11 27 19 16 24 2 0 39 41 1358
2017 Provides services to public - French only 3 19 28 29 15 5 0 24 47 121
2017 Provides services to public - Both English and French 10 25 26 16 17 5 1 37 36 1070

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 30 20 14 15 2 1 50 30 1302
2019 Provides services to public - French only 15 39 21 15 11 0 0 53 26 118
2019 Provides services to public - Both English and French 21 36 24 8 9 2 0 58 18 979
2017 Provides services to public - English only 20 35 18 13 13 1 0 56 26 1359
2017 Provides services to public - French only 11 43 21 9 12 4 0 56 23 123
2017 Provides services to public - Both English and French 20 42 18 9 9 2 0 63 18 1074
2014 Provides services to public - English only 25 35 17 11 9 3 0 61 21 1607
2014 Provides services to public - French only 17 48 20 9 4 3 0 67 13 181
2014 Provides services to public - Both English and French 23 42 17 10 6 2 0 67 16 1390
2011 Provides services to public - English only 21 33 17 13 13 2 0 56 27 1808
2011 Provides services to public - French only 19 35 26 12 4 3 1 56 17 275
2011 Provides services to public - Both English and French 24 39 19 10 6 2 0 64 16 1575

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 32 21 9 11 2 1 58 20 1304
2019 Provides services to public - French only 17 45 23 7 4 5 0 65 11 116
2019 Provides services to public - Both English and French 26 37 21 5 8 3 0 64 14 979
2017 Provides services to public - English only 21 33 21 8 13 2 1 56 22 1352
2017 Provides services to public - French only 11 38 24 13 12 2 0 50 26 123
2017 Provides services to public - Both English and French 22 36 22 8 9 3 1 60 17 1071
2014 Provides services to public - English only 31 33 18 7 8 3 1 66 15 1604
2014 Provides services to public - French only 18 45 23 7 5 2 0 64 12 181
2014 Provides services to public - Both English and French 25 42 16 8 6 3 1 70 14 1389

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 33 14 11 16 1 0 58 27 1305
2019 Provides services to public - French only 18 45 16 15 7 0 0 63 22 118
2019 Provides services to public - Both English and French 28 35 19 9 10 0 0 62 19 985
2017 Provides services to public - English only 20 37 14 13 16 0 1 56 29 1357
2017 Provides services to public - French only 12 41 19 11 17 0 0 53 28 122
2017 Provides services to public - Both English and French 22 43 16 9 10 0 0 65 20 1074
2014 Provides services to public - English only 26 35 15 12 11 1 0 62 23 1607
2014 Provides services to public - French only 18 53 14 8 6 1 0 72 14 181
2014 Provides services to public - Both English and French 23 41 17 11 8 0 0 64 19 1388
2011 Provides services to public - English only 25 37 14 11 13 0 0 62 24 1807
2011 Provides services to public - French only 20 46 19 10 5 1 0 66 14 273
2011 Provides services to public - Both English and French 27 44 15 8 5 0 0 72 13 1577
2008 Provides services to public - English only 22 35 14 13 15 0 0 58 28 1824
2008 Provides services to public - French only 16 42 24 14 3 0 0 58 17 186
2008 Provides services to public - Both English and French 22 43 16 11 8 0 0 65 18 981

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 24 19 16 24 1 0 40 41 1303
2019 Provides services to public - French only 12 29 26 21 13 0 0 41 33 117
2019 Provides services to public - Both English and French 18 27 23 15 16 0 0 46 31 984
2017 Provides services to public - English only 13 23 18 17 27 0 0 37 45 1354
2017 Provides services to public - French only 7 28 21 22 21 1 0 35 43 123
2017 Provides services to public - Both English and French 13 28 26 14 17 1 0 42 32 1071
2014 Provides services to public - English only 16 28 18 17 20 1 0 45 37 1609
2014 Provides services to public - French only 8 35 32 14 10 0 0 44 24 180
2014 Provides services to public - Both English and French 15 32 24 16 13 0 0 47 29 1389
2011 Provides services to public - English only 18 32 19 16 15 1 0 51 31 1809
2011 Provides services to public - French only 17 37 27 12 6 1 0 55 19 272
2011 Provides services to public - Both English and French 22 38 23 10 6 1 0 60 17 1578

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 27 18 16 21 1 0 44 38 1302
2019 Provides services to public - French only 13 32 21 24 10 0 0 45 34 118
2019 Provides services to public - Both English and French 19 29 23 12 16 0 0 48 28 978
2017 Provides services to public - English only 13 27 17 19 23 0 0 41 42 1355
2017 Provides services to public - French only 7 28 25 22 18 0 0 35 40 123
2017 Provides services to public - Both English and French 13 32 26 15 13 0 0 45 29 1073
2014 Provides services to public - English only 16 31 18 17 18 1 0 47 35 1608
2014 Provides services to public - French only 6 36 34 16 9 0 0 42 24 180
2014 Provides services to public - Both English and French 14 33 25 17 11 1 0 47 28 1389
2011 Provides services to public - English only 18 34 18 15 14 0 0 53 30 1808
2011 Provides services to public - French only 15 38 27 13 6 1 0 53 19 274
2011 Provides services to public - Both English and French 22 40 21 11 6 0 0 62 17 1576
2008 Provides services to public - English only 18 36 14 18 13 0 0 55 31 1828
2008 Provides services to public - French only 13 46 25 11 5 0 0 59 16 186
2008 Provides services to public - Both English and French 18 43 19 13 7 0 0 61 21 983

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 20 20 14 23 3 0 40 38 1307
2019 Provides services to public - French only 17 23 26 20 9 5 0 42 31 118
2019 Provides services to public - Both English and French 20 22 23 14 18 3 1 44 33 982
2017 Provides services to public - English only 15 21 19 17 23 3 1 38 42 1354
2017 Provides services to public - French only 9 30 24 17 17 3 0 41 35 123
2017 Provides services to public - Both English and French 17 25 21 15 16 5 1 45 33 1072
2014 Provides services to public - English only 19 23 20 14 20 4 0 44 35 1606
2014 Provides services to public - French only 13 31 28 14 7 6 2 47 23 180
2014 Provides services to public - Both English and French 18 25 20 15 15 4 1 46 33 1390
2011 Provides services to public - English only 21 26 18 14 17 3 1 50 32 1806
2011 Provides services to public - French only 19 33 20 14 7 6 1 57 22 274
2011 Provides services to public - Both English and French 24 29 18 12 10 6 0 57 23 1580
2008 Provides services to public - English only 20 28 18 16 14 5 0 50 31 1827
2008 Provides services to public - French only 17 35 23 9 11 5 0 55 21 187
2008 Provides services to public - Both English and French 20 31 19 14 10 6 0 54 25 981
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Mobility and Retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 20 43 37 1309
2019 Provides services to public - French only 12 64 25 118
2019 Provides services to public - Both English and French 20 47 33 988
2017 Provides services to public - English only 21 45 34 1356
2017 Provides services to public - French only 12 60 28 123
2017 Provides services to public - Both English and French 16 52 32 1075
2014 Provides services to public - English only 16 49 35 1606
2014 Provides services to public - French only 11 68 21 181
2014 Provides services to public - Both English and French 18 52 30 1390
2011 Provides services to public - English only 21 47 32 1810
2011 Provides services to public - French only 15 69 16 274
2011 Provides services to public - Both English and French 22 54 24 1578

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 23 29 21 14 4 8 263
2019 Provides services to public - French only 13 44 33 10 0 0 16
2019 Provides services to public - Both English and French 15 37 25 14 6 3 210
2017 Provides services to public - English only 19 30 22 15 4 10 282
2017 Provides services to public - French only 27 39 6 6 0 22 15
2017 Provides services to public - Both English and French 28 29 25 12 4 3 191
2014 Provides services to public - English only 24 23 23 19 9999 12 268
2014 Provides services to public - French only 54 26 9 0 9999 11 20
2014 Provides services to public - Both English and French 23 33 25 8 9999 13 265
2011 Provides services to public - English only 21 42 17 10 9999 10 398
2011 Provides services to public - French only 51 19 20 4 9999 5 45
2011 Provides services to public - Both English and French 22 46 20 6 9999 6 361
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Collective Agreements and Terms and Conditions of Employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 51 8 4 3 1 1 85 7 1302
2019 Provides services to public - French only 24 46 17 9 2 2 1 72 11 118
2019 Provides services to public - Both English and French 27 49 13 6 2 0 2 78 9 980

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 34 13 7 10 3 1 68 18 1295
2019 Provides services to public - French only 28 38 17 8 3 4 1 69 12 118
2019 Provides services to public - Both English and French 32 38 14 6 4 3 2 74 11 979
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 35 65 1304
2019 Provides services to public - French only 17 83 118
2019 Provides services to public - Both English and French 25 75 981

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 58 42 401
2019 Provides services to public - French only 51 49 16
2019 Provides services to public - Both English and French 56 44 207

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 68 32 401
2019 Provides services to public - French only 70 30 16
2019 Provides services to public - Both English and French 66 34 207

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 401

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 36 64 401

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 401

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 18 82 401

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 401

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 51 49 394
2019 Provides services to public - French only 46 54 16
2019 Provides services to public - Both English and French 45 55 206

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 394
2019 Provides services to public - French only 40 60 16
2019 Provides services to public - Both English and French 37 63 206

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 57 43 394
2019 Provides services to public - French only 57 43 16
2019 Provides services to public - Both English and French 51 49 206

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 49 51 394
2019 Provides services to public - French only 42 58 16
2019 Provides services to public - Both English and French 46 54 206

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 36 64 394

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 62 38 394
2019 Provides services to public - French only 63 37 16
2019 Provides services to public - Both English and French 68 32 206

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 50 50 394
2019 Provides services to public - French only 50 50 16
2019 Provides services to public - Both English and French 50 50 206

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 394

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 394
2019 Provides services to public - French only 0 100 16
2019 Provides services to public - Both English and French 15 85 206

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 394

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 61 39 394

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 39 61 394

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 394

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 389

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 33 67 389
2019 Provides services to public - French only 0 100 15
2019 Provides services to public - Both English and French 27 73 205

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 389

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 34 66 389
2019 Provides services to public - French only 44 56 15
2019 Provides services to public - Both English and French 30 70 205

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 389

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 389

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 389

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 389

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 22 78 389

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 336

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 336

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 336

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 3 97 336

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 336

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 336

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 336

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 336

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 336

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 44 56 336

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 336

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 56 44 336

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 336

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 66 34 336

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 336

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 336

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 42 58 1288
2019 Provides services to public - French only 22 78 117
2019 Provides services to public - Both English and French 34 66 984

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 10 17 19 16 28 8 3 30 49 1308
2019 Provides services to public - French only 11 19 18 16 18 15 3 37 41 118
2019 Provides services to public - Both English and French 10 20 21 12 20 11 5 36 39 986
2017 Provides services to public - English only 8 16 21 15 27 9 3 28 48 1359
2017 Provides services to public - French only 3 18 25 17 25 8 5 24 48 123
2017 Provides services to public - Both English and French 9 20 23 13 18 13 4 35 38 1073
2014 Provides services to public - English only 10 20 21 15 22 10 2 35 41 1607
2014 Provides services to public - French only 5 26 26 17 8 14 4 38 30 179
2014 Provides services to public - Both English and French 9 20 23 14 15 15 4 35 36 1387

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 23 18 16 21 3 1 42 39 1304
2019 Provides services to public - French only 18 23 26 15 13 4 1 44 29 118
2019 Provides services to public - Both English and French 17 32 20 13 13 3 1 51 28 985
2017 Provides services to public - English only 12 24 18 15 25 3 1 38 42 1355
2017 Provides services to public - French only 6 27 22 20 21 2 1 35 43 123
2017 Provides services to public - Both English and French 14 29 21 13 16 6 1 47 31 1072
2014 Provides services to public - English only 15 23 21 15 20 5 1 41 37 1598
2014 Provides services to public - French only 7 43 21 12 10 5 1 53 24 180
2014 Provides services to public - Both English and French 13 32 21 14 14 5 1 48 29 1388
2011 Provides services to public - English only 19 33 17 13 14 2 0 54 28 1805
2011 Provides services to public - French only 13 44 20 13 5 3 0 60 19 273
2011 Provides services to public - Both English and French 22 41 18 10 6 3 0 65 17 1577
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 1302
2019 Provides services to public - French only 10 90 117
2019 Provides services to public - Both English and French 15 85 983

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 52 48 211

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 80 20 211

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 211

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 211

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 211

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 211

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 211

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 207

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 207

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 28 72 207

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 207

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 26 74 207

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 37 63 207

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 207

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 207

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 207

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 207

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 23 77 207

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 111

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 207

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 206

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 206

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 206

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 206

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 206

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 206

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 206

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 206

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 206

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 169

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 169

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 169

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 169

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 3 97 169

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 169

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 169

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 32 68 169

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 169

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 169

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 169

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 69 31 169

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 169

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 169

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 1297
2019 Provides services to public - French only 16 84 118
2019 Provides services to public - Both English and French 23 77 976

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 18 25 12 19 11 3 36 35 1300
2019 Provides services to public - French only 10 25 24 9 9 18 4 45 23 118
2019 Provides services to public - Both English and French 12 21 27 7 14 15 5 41 26 982
2017 Provides services to public - English only 10 19 26 9 17 14 4 36 32 1357
2017 Provides services to public - French only 3 24 29 11 16 11 6 33 32 123
2017 Provides services to public - Both English and French 10 24 26 9 11 15 4 43 24 1074
2014 Provides services to public - English only 13 21 27 11 11 15 3 41 27 1605
2014 Provides services to public - French only 5 28 26 7 5 22 7 46 17 180
2014 Provides services to public - Both English and French 11 22 28 8 9 19 4 43 22 1390

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 24 22 11 17 5 1 47 30 1294
2019 Provides services to public - French only 18 31 25 9 8 7 2 54 19 118
2019 Provides services to public - Both English and French 19 30 24 8 11 7 2 53 20 982
2017 Provides services to public - English only 16 25 22 11 17 7 2 45 31 1353
2017 Provides services to public - French only 5 33 29 6 18 6 1 42 26 122
2017 Provides services to public - Both English and French 16 32 24 7 9 8 2 54 19 1068
2014 Provides services to public - English only 18 27 24 10 11 8 1 50 23 1602
2014 Provides services to public - French only 5 45 26 5 7 10 2 57 14 180
2014 Provides services to public - Both English and French 16 33 23 10 8 10 1 55 20 1385
2011 Provides services to public - English only 25 35 19 9 9 3 0 62 19 1807
2011 Provides services to public - French only 17 48 19 7 4 5 0 69 11 275
2011 Provides services to public - Both English and French 25 45 15 6 4 4 0 74 11 1579
Top of Page

Stress and Well-Being

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 20 19 15 29 0 1 36 45 1307
2019 Provides services to public - French only 5 9 20 23 41 0 1 15 65 118
2019 Provides services to public - Both English and French 14 18 19 17 32 0 1 32 49 987
2017 Provides services to public - English only 14 18 17 17 32 1 1 32 50 1357
2017 Provides services to public - French only 6 7 13 17 57 0 0 13 74 123
2017 Provides services to public - Both English and French 9 15 16 18 40 0 2 25 59 1072

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 27 22 15 15 1 1 47 31 1307
2019 Provides services to public - French only 16 16 30 22 16 0 0 32 38 118
2019 Provides services to public - Both English and French 16 23 28 18 14 0 0 40 32 988
2017 Provides services to public - English only 18 26 24 14 15 1 2 45 30 1348
2017 Provides services to public - French only 12 22 29 17 19 0 1 34 36 123
2017 Provides services to public - Both English and French 13 23 31 19 13 0 1 36 32 1072

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 30 21 9 9 1 3 60 18 1298
2019 Provides services to public - French only 20 23 20 12 21 0 3 45 34 116
2019 Provides services to public - Both English and French 20 31 25 12 10 0 2 52 22 981
2017 Provides services to public - English only 24 31 21 12 8 1 3 58 20 1348
2017 Provides services to public - French only 11 28 27 14 18 0 1 40 33 121
2017 Provides services to public - Both English and French 16 28 26 16 10 0 2 46 27 1069

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 18 18 19 32 0 1 31 51 1300
2019 Provides services to public - French only 13 17 27 17 22 0 4 31 41 118
2019 Provides services to public - Both English and French 11 22 25 18 24 0 0 33 42 984
2017 Provides services to public - English only 12 20 24 18 23 1 2 34 42 1352
2017 Provides services to public - French only 15 26 18 19 19 0 2 42 40 123
2017 Provides services to public - Both English and French 11 21 27 19 19 0 3 32 40 1073

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 23 14 10 14 1 3 61 24 1301
2019 Provides services to public - French only 40 22 7 6 18 1 6 67 25 118
2019 Provides services to public - Both English and French 35 24 18 9 9 0 5 63 19 988
2017 Provides services to public - English only 34 23 16 10 11 0 7 61 22 1348
2017 Provides services to public - French only 26 33 13 7 13 0 8 64 22 123
2017 Provides services to public - Both English and French 29 27 19 9 8 0 8 61 19 1068

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 24 22 12 17 0 1 48 30 1306
2019 Provides services to public - French only 25 17 26 11 20 1 1 43 31 117
2019 Provides services to public - Both English and French 23 27 22 13 14 0 1 51 27 984
2017 Provides services to public - English only 18 28 23 16 14 0 1 46 30 1350
2017 Provides services to public - French only 18 24 24 15 19 0 0 42 34 123
2017 Provides services to public - Both English and French 17 26 28 15 12 0 1 44 28 1070

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 28 23 13 17 1 1 46 30 1304
2019 Provides services to public - French only 24 31 18 16 11 0 0 55 27 118
2019 Provides services to public - Both English and French 18 30 26 14 11 1 1 49 25 978
2017 Provides services to public - English only 15 25 26 18 14 1 1 41 32 1351
2017 Provides services to public - French only 22 16 18 28 15 2 0 39 43 123
2017 Provides services to public - Both English and French 16 29 28 15 10 1 2 47 25 1069

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 27 23 15 17 1 1 44 32 1298
2019 Provides services to public - French only 22 21 25 21 10 0 1 44 31 117
2019 Provides services to public - Both English and French 16 28 25 18 12 1 1 45 30 982
2017 Provides services to public - English only 14 26 26 17 16 1 1 40 33 1350
2017 Provides services to public - French only 14 18 26 23 17 1 0 33 40 123
2017 Provides services to public - Both English and French 14 27 26 17 14 0 1 42 32 1070

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 27 21 13 15 1 1 51 28 1300
2019 Provides services to public - French only 26 30 18 12 13 1 0 57 25 117
2019 Provides services to public - Both English and French 23 31 23 13 10 1 0 54 23 979
2017 Provides services to public - English only 20 26 21 15 16 1 1 47 31 1352
2017 Provides services to public - French only 19 26 21 18 15 2 0 46 33 123
2017 Provides services to public - Both English and French 19 31 23 14 11 1 1 51 26 1069

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 24 18 12 18 1 1 50 31 1302
2019 Provides services to public - French only 27 23 17 11 21 0 1 50 32 118
2019 Provides services to public - Both English and French 24 25 21 14 15 0 1 49 30 978

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 28 22 11 10 1 1 55 22 1300
2019 Provides services to public - French only 29 25 23 16 7 0 0 53 23 116
2019 Provides services to public - Both English and French 23 28 25 14 9 0 1 52 23 978
2017 Provides services to public - English only 22 30 22 12 12 1 2 53 24 1347
2017 Provides services to public - French only 14 29 21 17 17 2 1 44 35 123
2017 Provides services to public - Both English and French 19 31 23 15 9 1 2 51 25 1069

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 26 18 9 14 1 1 59 23 1296
2019 Provides services to public - French only 30 24 19 12 15 1 1 54 27 117
2019 Provides services to public - Both English and French 32 27 21 9 9 0 1 60 19 977
2017 Provides services to public - English only 34 26 16 13 9 0 1 61 22 1357
2017 Provides services to public - French only 26 21 25 15 13 0 0 47 28 123
2017 Provides services to public - Both English and French 30 29 22 9 9 0 1 59 19 1073

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 16 11 5 10 2 4 72 16 1292
2019 Provides services to public - French only 53 19 13 3 8 2 3 76 11 117
2019 Provides services to public - Both English and French 53 21 10 4 5 1 6 79 10 973
2017 Provides services to public - English only 41 22 13 10 11 1 2 65 22 1356
2017 Provides services to public - French only 33 20 13 14 17 0 3 54 33 122
2017 Provides services to public - Both English and French 44 25 13 8 8 0 2 70 17 1072

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 18 13 10 14 1 1 62 24 1306
2019 Provides services to public - French only 58 14 8 7 11 0 2 73 18 117
2019 Provides services to public - Both English and French 48 20 14 7 9 0 2 69 16 983
2017 Provides services to public - English only 29 35 17 9 9 1 1 65 18 1355
2017 Provides services to public - French only 28 33 17 10 10 0 2 62 21 123
2017 Provides services to public - Both English and French 36 32 17 7 5 0 2 70 13 1071

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 32 18 6 8 1 1 68 14 1297
2019 Provides services to public - French only 47 22 13 7 9 0 2 70 17 116
2019 Provides services to public - Both English and French 39 28 17 7 7 0 1 68 14 984
2017 Provides services to public - English only 31 24 17 11 15 1 1 56 26 1358
2017 Provides services to public - French only 32 26 10 14 17 0 0 58 31 123
2017 Provides services to public - Both English and French 41 25 13 10 10 0 2 67 20 1073

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 23 15 10 15 1 1 60 25 1296
2019 Provides services to public - French only 52 15 15 6 9 0 2 69 16 116
2019 Provides services to public - Both English and French 46 23 11 8 10 0 2 70 19 981
2017 Provides services to public - English only 45 17 8 3 3 1 24 82 8 1356
2017 Provides services to public - French only 49 10 7 3 4 5 22 82 9 122
2017 Provides services to public - Both English and French 47 18 8 2 3 0 22 83 6 1068

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 13 9 3 3 1 21 81 7 1291
2019 Provides services to public - French only 60 6 5 6 5 1 17 81 13 116
2019 Provides services to public - Both English and French 52 12 9 3 3 1 20 82 7 980
2017 Provides services to public - English only 46 28 12 4 4 1 5 79 9 1345
2017 Provides services to public - French only 47 29 8 3 4 1 8 83 8 122
2017 Provides services to public - Both English and French 50 26 11 3 3 0 7 82 6 1062

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 27 13 5 5 1 3 77 10 1297
2019 Provides services to public - French only 60 14 15 2 4 1 5 79 6 115
2019 Provides services to public - Both English and French 58 21 10 4 3 0 4 82 7 982
2017 Provides services to public - English only 64 17 7 3 5 1 4 85 8 1356
2017 Provides services to public - French only 58 13 9 5 7 2 6 78 13 123
2017 Provides services to public - Both English and French 63 16 6 4 5 0 6 84 10 1073

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 14 6 3 4 1 2 86 7 1306
2019 Provides services to public - French only 67 9 5 5 10 1 4 79 15 115
2019 Provides services to public - Both English and French 67 14 5 3 5 0 4 86 9 982
2017 Provides services to public - English only 45 31 12 4 4 1 3 79 9 1354
2017 Provides services to public - French only 44 26 17 3 7 1 1 72 11 123
2017 Provides services to public - Both English and French 46 30 13 4 3 0 4 79 7 1074

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 31 12 4 3 1 2 80 7 1299
2019 Provides services to public - French only 53 22 16 2 6 1 1 76 7 116
2019 Provides services to public - Both English and French 48 29 15 4 2 0 2 79 5 977

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 24 32 20 14 1 0 33 35 1308
2019 Provides services to public - French only 8 25 38 17 12 0 0 33 29 117
2019 Provides services to public - Both English and French 8 24 41 18 10 0 0 31 28 987
2017 Provides services to public - English only 6 18 38 21 17 0 1 24 38 1357
2017 Provides services to public - French only 3 19 40 22 16 1 0 21 39 123
2017 Provides services to public - Both English and French 7 19 41 21 11 0 0 26 33 1075

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 27 32 12 5 0 0 17 51 1294
2019 Provides services to public - French only 10 27 31 21 11 0 0 32 37 117
2019 Provides services to public - Both English and French 12 28 36 18 6 0 0 24 40 979
2017 Provides services to public - English only 20 30 37 9 4 0 0 13 50 1351
2017 Provides services to public - French only 16 28 34 15 7 0 0 21 45 122
2017 Provides services to public - Both English and French 10 28 41 15 6 0 0 20 38 1070

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 38 16 14 15 1 0 55 29 1306
2019 Provides services to public - French only 12 40 22 16 6 4 0 54 23 117
2019 Provides services to public - Both English and French 16 38 21 15 9 1 0 55 24 982
2017 Provides services to public - English only 15 38 16 12 18 1 0 53 30 1357
2017 Provides services to public - French only 4 40 17 18 19 2 0 44 38 122
2017 Provides services to public - Both English and French 13 38 20 16 10 2 0 53 27 1073

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 9 19 13 22 36 1 0 28 59 1304
2019 Provides services to public - French only 7 22 20 28 24 0 1 28 52 117
2019 Provides services to public - Both English and French 9 22 19 21 28 1 0 31 49 983
2017 Provides services to public - English only 5 23 13 17 42 1 0 28 59 1355
2017 Provides services to public - French only 2 20 15 21 42 0 0 22 63 122
2017 Provides services to public - Both English and French 6 22 19 24 28 1 0 28 53 1073
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 1308
2019 Provides services to public - French only 27 73 118
2019 Provides services to public - Both English and French 21 79 982
2017 Provides services to public - English only 27 73 1356
2017 Provides services to public - French only 28 72 121
2017 Provides services to public - Both English and French 23 77 1071
2014 Provides services to public - English only 23 77 1606
2014 Provides services to public - French only 19 81 180
2014 Provides services to public - Both English and French 18 82 1384

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 78 22 355
2019 Provides services to public - French only 79 21 31
2019 Provides services to public - Both English and French 73 27 193
2017 Provides services to public - English only 74 26 334
2017 Provides services to public - French only 75 25 33
2017 Provides services to public - Both English and French 70 30 222
2014 Provides services to public - English only 71 29 355
2014 Provides services to public - French only 61 39 31
2014 Provides services to public - Both English and French 70 30 243

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative