2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 43 6 10 3 0 0 81 13 11574
2019 CS-01 41 42 5 9 3 0 0 83 12 1517
2019 CS-02 37 44 6 10 3 0 0 81 13 4269
2019 CS-03 35 44 6 11 3 0 0 79 15 3752
2019 CS-04 38 43 6 9 3 0 0 82 12 1447
2019 CS-05 41 39 7 10 2 0 0 80 12 319
2017 CS 30 48 6 12 5 0 0 77 17 11294
2017 CS-01 32 46 6 11 4 0 0 78 16 1508
2017 CS-02 29 48 6 11 5 0 0 77 17 4632
2017 CS-03 29 47 5 12 6 0 0 77 18 3652
2017 CS-04 27 48 5 14 6 0 0 75 19 1142
2017 CS-05 34 49 5 10 3 0 0 82 13 220
2014 CS 30 45 6 13 5 0 0 75 19 12797
2014 CS-01 31 45 7 13 4 0 0 76 17 1928
2014 CS-02 31 45 6 13 5 0 0 76 18 5333
2014 CS-03 30 45 6 13 6 0 0 75 19 3848
2014 CS-04 28 44 5 15 6 0 0 73 22 1275
2014 CS-05 35 47 4 11 4 0 0 81 14 249
2011 CS 34 48 5 10 3 0 0 82 13 13805
2011 CS-01 33 48 6 9 4 0 0 81 13 2222
2011 CS-02 34 48 5 10 3 0 0 82 13 5673
2011 CS-03 34 48 5 10 4 0 0 82 13 4071
2011 CS-04 36 46 4 10 3 0 0 82 13 1318
2011 CS-05 44 42 4 8 3 0 0 86 11 283
2008 CS 35 47 6 9 4 0 0 81 13 11461
2008 CS-01 34 45 6 11 4 0 0 79 15 2202
2008 CS-02 34 47 6 9 4 0 0 80 13 4817
2008 CS-03 35 48 5 9 4 0 0 83 12 3042
2008 CS-04 38 46 4 9 3 0 0 84 12 969
2008 CS-05 43 44 2 5 5 0 0 87 10 238

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 62 20 7 6 4 0 1 83 10 11554
2019 CS-01 69 19 6 4 2 0 1 89 6 1513
2019 CS-02 63 20 7 6 4 0 1 83 10 4263
2019 CS-03 59 21 7 8 5 0 1 81 12 3742
2019 CS-04 57 23 8 8 4 0 1 81 12 1446
2019 CS-05 64 20 7 5 4 0 0 84 9 320
2017 CS 58 21 7 8 5 0 1 80 13 11292
2017 CS-01 62 21 7 6 3 0 1 84 8 1507
2017 CS-02 57 21 8 8 4 0 1 80 12 4629
2017 CS-03 57 21 7 8 6 0 1 79 15 3651
2017 CS-04 57 22 6 9 5 0 0 80 14 1146
2017 CS-05 62 17 8 8 5 0 0 79 13 219
2014 CS 56 21 7 8 5 0 1 79 14 12787
2014 CS-01 61 20 8 6 4 0 2 82 10 1927
2014 CS-02 57 21 8 8 5 0 1 79 13 5329
2014 CS-03 55 22 7 10 6 0 1 77 16 3844
2014 CS-04 55 22 7 10 6 0 0 77 16 1274
2014 CS-05 59 23 6 9 2 0 0 83 11 249
2011 CS 59 20 6 8 5 0 1 81 13 13799
2011 CS-01 64 20 6 6 3 0 1 86 8 2222
2011 CS-02 59 21 7 8 4 0 1 81 13 5671
2011 CS-03 57 20 7 9 6 0 1 78 16 4067
2011 CS-04 57 22 6 10 5 0 1 79 15 1318
2011 CS-05 64 17 6 7 5 0 0 82 12 283
2008 CS 58 20 6 9 6 0 1 79 14 11451
2008 CS-01 62 20 6 6 3 0 1 84 10 2201
2008 CS-02 58 21 6 9 5 0 1 80 14 4812
2008 CS-03 58 19 6 9 7 0 1 77 17 3040
2008 CS-04 56 21 5 11 7 0 0 77 18 966
2008 CS-05 62 22 7 7 2 0 0 84 9 238

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 44 35 8 9 4 0 0 79 13 11570
2019 CS-01 50 32 7 8 3 0 0 82 11 1516
2019 CS-02 43 36 8 9 4 0 0 79 13 4265
2019 CS-03 43 34 9 9 5 0 0 77 14 3751
2019 CS-04 43 36 9 8 4 0 0 79 12 1448
2019 CS-05 49 31 8 7 5 0 0 80 12 320
2017 CS 40 37 8 9 5 0 0 77 15 11284
2017 CS-01 42 36 8 9 6 0 0 78 15 1507
2017 CS-02 39 37 8 10 6 0 0 77 15 4622
2017 CS-03 40 38 8 9 5 0 0 78 14 3651
2017 CS-04 41 36 8 10 6 0 0 77 16 1144
2017 CS-05 53 31 7 5 3 0 0 84 9 219
2014 CS 42 35 8 9 5 0 0 77 15 12784
2014 CS-01 40 36 9 10 6 0 0 76 15 1927
2014 CS-02 41 36 9 8 5 0 0 78 14 5328
2014 CS-03 42 35 7 10 6 0 0 77 16 3846
2014 CS-04 40 34 8 12 5 0 0 75 17 1272
2014 CS-05 60 27 3 7 4 0 0 87 10 248
2011 CS 42 38 8 8 4 0 0 80 12 13782
2011 CS-01 43 36 8 8 4 0 0 79 13 2224
2011 CS-02 40 40 8 8 4 0 0 80 12 5666
2011 CS-03 42 38 8 8 4 0 0 81 12 4060
2011 CS-04 43 36 7 9 5 0 0 79 14 1315
2011 CS-05 53 31 4 8 5 0 0 84 13 281

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 38 16 12 6 0 0 67 18 11520
2019 CS-01 29 39 14 11 6 0 0 68 18 1511
2019 CS-02 27 38 15 12 7 0 0 65 19 4244
2019 CS-03 27 37 16 13 6 0 1 65 19 3736
2019 CS-04 29 40 17 9 5 0 0 70 14 1442
2019 CS-05 39 38 13 7 1 1 1 78 8 320
2018 CS 23 42 14 13 7 0 1 65 20 9727
2018 CS-01 23 44 12 13 7 1 0 67 21 1214
2018 CS-02 22 41 15 12 8 0 1 64 20 3758
2018 CS-03 22 43 14 13 7 0 1 65 21 3188
2018 CS-04 24 42 14 13 6 0 1 67 18 1088
2018 CS-05 35 39 10 12 3 0 1 75 14 217
2017 CS 24 37 14 14 10 0 0 61 25 11298
2017 CS-01 23 36 14 15 11 0 0 59 26 1510
2017 CS-02 22 37 14 16 10 0 0 59 26 4630
2017 CS-03 24 37 15 13 10 0 0 62 23 3652
2017 CS-04 26 38 13 13 8 0 1 65 21 1145
2017 CS-05 38 36 12 11 1 0 1 75 13 220
2014 CS 20 34 15 17 13 0 0 55 30 12788
2014 CS-01 19 33 17 17 14 0 0 52 31 1929
2014 CS-02 20 35 15 16 13 0 0 55 30 5328
2014 CS-03 20 35 15 17 13 0 0 55 30 3846
2014 CS-04 20 34 15 19 12 0 1 54 31 1274
2014 CS-05 34 31 14 16 4 0 2 66 20 248
2011 CS 24 38 14 13 9 0 1 63 23 13792
2011 CS-01 22 36 14 15 11 1 1 59 27 2220
2011 CS-02 23 38 15 14 9 0 1 62 23 5671
2011 CS-03 25 39 14 13 8 0 0 64 21 4065
2011 CS-04 30 36 15 12 6 0 1 66 18 1315
2011 CS-05 35 34 10 14 6 1 1 70 20 283
2008 CS 24 40 14 13 8 0 1 65 21 11457
2008 CS-01 22 37 15 13 12 1 1 60 25 2202
2008 CS-02 22 41 14 14 9 0 1 64 22 4814
2008 CS-03 26 42 13 12 7 0 1 68 18 3042
2008 CS-04 29 39 15 10 5 0 1 69 16 968
2008 CS-05 34 36 12 11 6 0 0 71 17 238

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 46 36 10 5 2 0 0 83 7 11508
2019 CS-01 49 34 10 4 2 0 0 83 7 1509
2019 CS-02 43 37 10 6 2 0 0 81 8 4250
2019 CS-03 45 37 10 5 2 0 0 83 8 3728
2019 CS-04 50 36 9 3 1 0 0 87 5 1433
2019 CS-05 58 29 5 5 2 1 0 88 7 320
2017 CS 45 39 9 5 2 0 0 84 7 11267
2017 CS-01 45 38 9 5 2 0 0 83 7 1501
2017 CS-02 42 40 10 5 2 0 0 83 7 4623
2017 CS-03 46 38 9 5 2 0 0 85 7 3644
2017 CS-04 51 37 8 2 2 0 0 88 4 1139
2017 CS-05 61 30 5 3 1 0 0 92 4 220
2014 CS 43 38 11 6 2 0 0 81 8 12787
2014 CS-01 41 38 11 6 3 1 0 80 8 1929
2014 CS-02 41 39 11 6 3 1 0 80 8 5328
2014 CS-03 45 37 10 5 2 0 0 82 8 3844
2014 CS-04 47 38 8 5 2 0 0 85 6 1273
2014 CS-05 64 24 8 3 0 0 0 89 4 249

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 32 9 6 3 0 0 82 9 11547
2019 CS-01 51 29 11 5 3 1 1 82 8 1514
2019 CS-02 49 32 10 5 3 0 0 82 8 4253
2019 CS-03 50 32 8 6 4 0 0 82 10 3745
2019 CS-04 50 33 8 6 3 0 0 83 9 1446
2019 CS-05 46 30 11 8 5 0 0 76 13 319
2018 CS 46 34 10 6 4 0 0 81 9 9694
2018 CS-01 44 34 13 5 3 1 1 79 8 1210
2018 CS-02 46 35 10 5 4 0 1 82 9 3749
2018 CS-03 47 34 9 6 3 0 0 82 9 3176
2018 CS-04 45 36 8 6 4 0 0 81 10 1085
2018 CS-05 37 32 13 9 8 0 0 70 17 215
2017 CS 46 33 10 6 4 0 1 80 10 11277
2017 CS-01 46 33 11 5 4 1 1 80 8 1509
2017 CS-02 45 34 11 6 4 1 0 79 10 4621
2017 CS-03 48 33 9 6 4 0 0 81 10 3646
2017 CS-04 46 34 8 8 3 0 1 81 11 1142
2017 CS-05 37 38 7 11 6 0 0 75 18 219
2014 CS 40 35 12 7 4 1 1 76 12 12784
2014 CS-01 39 34 14 6 4 1 1 75 10 1929
2014 CS-02 40 35 12 7 4 1 1 76 11 5323
2014 CS-03 42 35 11 8 4 0 1 77 12 3845
2014 CS-04 38 35 12 9 5 0 0 73 14 1274
2014 CS-05 33 39 10 11 8 0 0 71 19 249
2011 CS 43 36 10 6 3 1 1 80 10 13804
2011 CS-01 42 35 11 6 4 1 1 79 10 2224
2011 CS-02 43 35 11 6 4 1 1 80 10 5679
2011 CS-03 44 36 10 6 3 0 1 81 9 4066
2011 CS-04 44 37 11 7 2 0 0 80 9 1315
2011 CS-05 36 37 9 14 5 0 0 73 18 282

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 35 40 12 8 5 0 0 75 12 11570
2019 CS-01 40 37 12 6 5 0 0 77 10 1517
2019 CS-02 34 41 13 8 5 0 0 74 13 4266
2019 CS-03 33 42 12 8 5 0 0 75 13 3749
2019 CS-04 34 40 13 9 4 0 0 75 13 1449
2019 CS-05 43 40 8 6 3 0 0 82 10 320
2018 CS 30 43 13 8 5 0 0 74 14 9684
2018 CS-01 35 41 12 6 5 0 0 77 11 1215
2018 CS-02 29 43 14 8 5 0 0 73 13 3746
2018 CS-03 30 44 13 9 5 0 0 73 14 3166
2018 CS-04 31 44 12 9 4 0 0 75 13 1080
2018 CS-05 40 41 9 7 3 0 0 81 10 217
2017 CS 30 44 12 8 6 0 0 75 14 11294
2017 CS-01 32 44 11 8 5 0 0 77 12 1509
2017 CS-02 29 44 12 8 6 0 0 74 14 4626
2017 CS-03 30 45 11 9 5 0 0 75 14 3654
2017 CS-04 32 42 11 9 6 0 0 74 14 1144
2017 CS-05 44 43 4 5 3 0 0 88 8 220
2014 CS 27 44 13 9 7 0 0 71 16 12796
2014 CS-01 29 42 13 9 7 0 0 71 16 1929
2014 CS-02 27 44 14 9 7 0 0 71 16 5333
2014 CS-03 26 46 12 9 6 0 0 72 15 3846
2014 CS-04 25 44 11 11 8 0 0 70 19 1275
2014 CS-05 31 51 7 6 5 0 0 82 11 249
2011 CS 33 42 12 7 5 0 0 76 12 13802
2011 CS-01 36 40 12 7 5 0 0 76 12 2219
2011 CS-02 32 42 13 8 6 0 0 74 13 5678
2011 CS-03 32 45 12 7 5 0 0 76 12 4068
2011 CS-04 36 41 11 7 5 0 0 77 12 1316
2011 CS-05 38 46 7 6 4 0 0 84 10 283
2008 CS 32 42 12 8 5 0 0 75 13 11413
2008 CS-01 35 40 11 7 6 0 0 75 13 2197
2008 CS-02 30 44 13 8 5 0 0 73 14 4793
2008 CS-03 32 43 12 9 5 0 0 75 14 3029
2008 CS-04 38 39 11 8 4 0 0 77 12 966
2008 CS-05 46 35 9 5 5 0 0 81 11 238

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 38 17 10 6 0 0 67 16 11565
2019 CS-01 33 39 14 7 6 0 0 72 14 1514
2019 CS-02 28 38 17 10 6 0 0 66 16 4268
2019 CS-03 26 39 17 10 6 0 0 66 17 3748
2019 CS-04 29 39 16 10 5 0 0 68 15 1446
2019 CS-05 33 38 14 11 4 0 1 71 15 320
2018 CS 25 36 19 12 8 0 0 61 20 9694
2018 CS-01 30 35 16 9 9 0 0 66 18 1213
2018 CS-02 24 36 19 12 8 1 0 60 20 3741
2018 CS-03 24 36 20 13 7 0 0 60 20 3175
2018 CS-04 26 38 18 12 6 0 0 64 18 1087
2018 CS-05 26 41 13 13 6 0 1 68 19 217
2017 CS 24 37 18 12 9 0 0 61 21 11296
2017 CS-01 27 34 17 12 9 0 0 62 22 1508
2017 CS-02 23 37 18 12 9 0 0 61 21 4629
2017 CS-03 24 37 18 12 8 0 0 61 21 3654
2017 CS-04 23 41 16 12 7 0 0 64 20 1144
2017 CS-05 26 41 13 15 5 0 0 67 20 220
2014 CS 21 37 19 13 10 0 0 58 23 12794
2014 CS-01 22 34 19 13 11 1 0 56 24 1929
2014 CS-02 20 37 19 13 10 0 0 57 23 5330
2014 CS-03 20 39 18 14 9 0 0 59 23 3847
2014 CS-04 22 34 20 15 9 0 0 57 23 1275
2014 CS-05 26 38 16 11 8 0 0 65 19 249
2011 CS 21 39 18 13 9 0 0 60 22 13805
2011 CS-01 22 38 17 13 10 1 0 61 22 2223
2011 CS-02 20 38 18 13 10 0 0 59 23 5672
2011 CS-03 20 40 18 13 8 0 0 60 22 4070
2011 CS-04 22 42 17 12 6 0 0 65 18 1320
2011 CS-05 21 42 13 15 8 0 0 64 23 282

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 28 42 14 11 5 0 0 69 16 11512
2019 CS-01 36 39 14 7 4 0 0 75 12 1509
2019 CS-02 29 42 15 10 4 0 0 71 14 4251
2019 CS-03 24 42 14 13 6 0 0 67 19 3730
2019 CS-04 25 42 15 14 5 0 0 66 19 1435
2019 CS-05 30 42 12 12 4 0 0 72 16 318
2018 CS 25 40 16 12 7 0 0 66 18 9726
2018 CS-01 32 39 14 10 5 0 0 71 15 1216
2018 CS-02 26 42 16 10 6 0 0 68 16 3758
2018 CS-03 23 40 17 13 7 0 0 63 20 3187
2018 CS-04 20 42 16 14 8 0 0 63 22 1086
2018 CS-05 27 42 13 12 6 0 0 70 18 218
2017 CS 25 41 15 12 7 0 0 66 19 11286
2017 CS-01 30 40 15 10 5 0 0 70 15 1508
2017 CS-02 26 41 16 11 7 0 0 66 18 4624
2017 CS-03 23 41 15 13 7 0 0 65 21 3650
2017 CS-04 20 42 16 14 8 0 0 62 22 1144
2017 CS-05 26 48 11 11 4 0 0 73 15 219

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 41 40 11 5 3 0 0 81 8 11523
2019 CS-01 48 37 9 4 3 0 0 85 6 1507
2019 CS-02 40 40 11 5 3 0 0 81 8 4253
2019 CS-03 37 42 12 6 3 0 0 79 9 3731
2019 CS-04 41 40 11 6 2 0 0 82 8 1444
2019 CS-05 57 33 5 4 1 0 0 90 5 320
2018 CS 40 42 10 5 2 0 0 82 7 9719
2018 CS-01 45 38 10 3 3 0 0 83 7 1214
2018 CS-02 39 42 11 5 2 1 0 81 8 3754
2018 CS-03 38 44 10 5 3 0 0 82 8 3187
2018 CS-04 46 38 9 5 2 0 0 84 7 1087
2018 CS-05 60 33 4 1 2 0 0 93 3 218
2017 CS 37 40 12 6 4 0 0 78 11 11284
2017 CS-01 41 37 12 6 3 0 0 78 10 1507
2017 CS-02 36 41 12 6 5 1 0 77 11 4622
2017 CS-03 36 41 12 7 4 0 0 77 11 3650
2017 CS-04 38 41 10 7 4 0 0 79 11 1145
2017 CS-05 57 32 6 4 1 0 0 89 6 219
2014 CS 35 41 13 6 4 1 0 77 11 12787
2014 CS-01 37 38 14 6 4 1 0 76 10 1928
2014 CS-02 34 42 13 6 4 1 0 77 10 5328
2014 CS-03 34 41 13 7 4 0 0 76 11 3844
2014 CS-04 37 42 9 7 4 0 0 79 11 1274
2014 CS-05 53 37 5 3 2 0 0 90 4 249
2011 CS 37 42 11 5 3 1 0 80 8 13807
2011 CS-01 40 38 12 6 3 1 0 79 9 2223
2011 CS-02 35 43 12 5 3 1 0 79 8 5673
2011 CS-03 36 44 12 5 3 1 0 80 8 4071
2011 CS-04 41 44 8 5 2 0 0 85 6 1320
2011 CS-05 51 38 5 4 2 0 0 89 6 282
2008 CS 39 41 11 5 4 0 0 80 9 11455
2008 CS-01 42 36 12 5 4 0 0 79 10 2201
2008 CS-02 35 43 12 6 4 1 0 78 10 4814
2008 CS-03 38 42 10 6 4 1 0 80 9 3040
2008 CS-04 46 38 8 6 2 0 0 84 8 968
2008 CS-05 56 33 3 4 4 0 0 89 8 238

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 38 14 8 6 0 0 72 14 11538
2019 CS-01 39 35 13 7 6 0 0 74 13 1513
2019 CS-02 33 38 15 9 6 0 0 70 14 4259
2019 CS-03 32 40 14 8 6 0 0 72 14 3737
2019 CS-04 34 37 14 9 5 0 0 72 14 1441
2019 CS-05 40 37 13 8 3 0 0 76 11 319
2018 CS 30 39 14 10 6 0 0 70 16 9699
2018 CS-01 34 37 13 8 7 0 0 72 15 1211
2018 CS-02 28 40 16 10 7 0 0 68 16 3751
2018 CS-03 31 40 14 10 6 0 0 70 15 3178
2018 CS-04 33 39 12 9 6 0 0 72 15 1083
2018 CS-05 38 39 9 8 5 0 0 78 14 217
2017 CS 27 39 15 10 8 0 0 66 18 11292
2017 CS-01 29 37 15 10 8 0 0 66 19 1510
2017 CS-02 26 39 16 10 9 0 0 65 19 4626
2017 CS-03 28 40 15 10 7 0 0 68 17 3650
2017 CS-04 28 40 13 10 8 0 0 68 18 1145
2017 CS-05 42 37 9 6 6 0 0 79 12 220

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 34 10 3 2 0 0 84 5 11480
2019 CS-01 53 33 9 3 2 0 0 86 5 1507
2019 CS-02 49 34 11 3 2 0 0 83 6 4233
2019 CS-03 48 36 10 3 2 0 0 85 5 3726
2019 CS-04 51 33 11 3 1 0 0 84 5 1434
2019 CS-05 65 27 5 3 0 0 0 92 3 315
2018 CS 48 36 10 4 2 0 0 84 6 9647
2018 CS-01 52 32 10 4 2 0 0 85 6 1213
2018 CS-02 46 37 11 4 2 0 0 83 6 3726
2018 CS-03 48 36 10 4 2 0 0 84 6 3163
2018 CS-04 50 36 8 4 2 0 0 86 6 1076
2018 CS-05 60 33 5 2 0 0 0 93 2 216
2017 CS 49 36 10 4 2 0 0 84 6 11265
2017 CS-01 52 33 10 3 2 0 0 85 5 1502
2017 CS-02 47 36 11 4 2 0 0 83 6 4621
2017 CS-03 48 37 9 4 2 0 0 85 6 3645
2017 CS-04 51 35 8 3 2 0 0 86 6 1143
2017 CS-05 62 30 5 3 0 0 0 92 3 214
2014 CS 56 30 9 3 2 0 0 86 5 12787
2014 CS-01 58 28 9 2 2 0 0 87 4 1928
2014 CS-02 55 31 9 3 2 0 0 86 5 5325
2014 CS-03 57 30 8 3 2 0 0 87 5 3847
2014 CS-04 56 30 8 4 2 0 0 86 6 1274
2014 CS-05 65 28 4 2 0 0 0 93 3 249
2011 CS 56 32 8 2 1 0 0 89 4 13805
2011 CS-01 59 29 8 3 1 0 0 88 4 2224
2011 CS-02 55 33 8 2 1 0 0 88 4 5675
2011 CS-03 56 33 7 2 1 0 0 89 4 4068
2011 CS-04 59 31 7 2 1 0 0 90 3 1318
2011 CS-05 67 26 4 1 1 0 0 94 2 283

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 40 13 8 5 0 0 74 13 11504
2019 CS-01 34 37 14 8 6 0 0 72 14 1513
2019 CS-02 32 40 14 9 5 0 0 72 14 4242
2019 CS-03 33 42 12 8 4 0 0 75 13 3725
2019 CS-04 39 40 9 8 4 0 0 79 11 1439
2019 CS-05 43 36 10 8 3 0 0 79 11 318
2018 CS 30 41 14 9 6 0 0 71 15 9680
2018 CS-01 30 37 15 10 7 0 0 67 17 1213
2018 CS-02 26 42 17 9 6 0 0 68 15 3738
2018 CS-03 32 42 12 10 5 0 0 73 14 3175
2018 CS-04 36 40 12 8 4 0 0 76 13 1080
2018 CS-05 47 37 5 8 3 0 0 84 11 217
2017 CS 30 42 13 9 6 0 0 72 15 11257
2017 CS-01 29 39 14 11 7 0 0 68 18 1502
2017 CS-02 26 42 15 10 7 0 0 68 17 4614
2017 CS-03 31 44 11 9 5 0 0 75 14 3643
2017 CS-04 38 41 7 8 6 0 0 79 14 1144
2017 CS-05 50 41 5 4 1 0 0 91 5 214
2014 CS 23 42 14 13 8 0 0 65 21 12793
2014 CS-01 20 37 17 15 11 0 0 57 26 1928
2014 CS-02 21 41 16 13 9 0 0 62 22 5330
2014 CS-03 25 44 13 11 7 0 0 69 18 3849
2014 CS-04 27 42 10 14 6 0 0 70 20 1274
2014 CS-05 35 45 5 10 6 0 0 80 15 249
2011 CS 30 42 12 9 6 0 0 73 15 13798
2011 CS-01 26 40 15 11 7 1 0 66 18 2222
2011 CS-02 27 42 14 10 6 0 0 70 16 5673
2011 CS-03 32 44 10 9 5 0 0 76 14 4067
2011 CS-04 38 43 8 8 3 0 0 81 11 1316
2011 CS-05 44 37 7 7 5 0 0 80 12 282

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 37 36 14 7 5 0 0 73 12 11550
2019 CS-01 37 36 14 7 5 0 0 74 12 1512
2019 CS-02 35 35 17 8 5 0 0 70 13 4260
2019 CS-03 36 39 13 7 5 0 0 75 12 3746
2019 CS-04 40 38 12 7 4 0 0 77 10 1445
2019 CS-05 46 32 10 8 4 0 0 78 12 318
2018 CS 33 36 16 8 6 0 0 69 15 9641
2018 CS-01 34 33 15 11 6 0 0 68 17 1209
2018 CS-02 30 37 17 9 7 0 0 67 16 3727
2018 CS-03 33 38 15 8 5 0 0 71 14 3150
2018 CS-04 40 34 15 7 4 0 0 74 11 1079
2018 CS-05 47 31 13 4 5 0 1 78 9 217
2017 CS 33 36 15 10 6 0 0 69 15 11259
2017 CS-01 32 35 15 11 6 0 0 68 17 1501
2017 CS-02 31 36 17 10 6 0 0 67 16 4617
2017 CS-03 34 37 15 9 5 0 0 71 14 3643
2017 CS-04 37 36 11 9 6 0 0 73 15 1143
2017 CS-05 49 33 8 7 3 0 0 82 10 215
2014 CS 29 37 16 11 8 0 0 66 18 12791
2014 CS-01 27 35 17 12 8 0 0 63 20 1928
2014 CS-02 27 38 16 11 8 0 0 65 19 5331
2014 CS-03 30 38 16 10 6 0 0 68 17 3846
2014 CS-04 31 36 15 10 8 0 0 67 18 1275
2014 CS-05 37 36 10 12 5 0 0 73 17 249

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 33 40 14 9 4 0 0 73 13 11424
2019 CS-01 40 38 12 6 3 1 0 78 9 1500
2019 CS-02 33 40 14 8 4 0 0 74 12 4222
2019 CS-03 31 41 14 9 5 0 0 72 14 3701
2019 CS-04 31 40 15 10 4 0 0 71 14 1417
2019 CS-05 37 34 13 11 4 0 0 71 16 318
2018 CS 30 38 16 10 6 0 0 68 16 9680
2018 CS-01 35 36 15 8 5 0 0 72 14 1211
2018 CS-02 29 39 17 9 6 0 0 68 15 3734
2018 CS-03 30 38 16 11 6 0 0 67 16 3175
2018 CS-04 30 36 17 10 6 0 0 66 17 1086
2018 CS-05 36 37 10 10 6 0 0 74 16 216
2017 CS 31 39 15 10 6 0 0 69 16 11267
2017 CS-01 35 38 13 9 4 0 1 74 13 1505
2017 CS-02 29 39 15 9 6 0 0 69 15 4619
2017 CS-03 31 39 15 9 6 0 0 69 15 3647
2017 CS-04 30 37 13 14 7 0 0 67 20 1142
2017 CS-05 38 32 13 12 4 0 0 70 17 215
2014 CS 28 38 16 11 7 0 0 66 18 12792
2014 CS-01 29 36 17 10 7 0 0 66 17 1927
2014 CS-02 27 39 16 10 7 0 0 67 16 5330
2014 CS-03 27 38 16 11 7 0 0 66 18 3847
2014 CS-04 28 32 18 14 9 0 0 60 22 1275
2014 CS-05 32 32 16 14 6 0 0 64 21 249
2011 CS 36 41 12 7 3 1 0 77 10 13783
2011 CS-01 39 38 13 6 3 1 0 78 9 2219
2011 CS-02 35 42 13 7 3 1 0 77 10 5668
2011 CS-03 35 42 12 7 3 1 0 77 11 4059
2011 CS-04 36 40 12 9 3 0 0 76 12 1317
2011 CS-05 40 39 9 9 3 1 0 79 12 283

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 41 39 11 6 3 0 0 80 9 11579
2019 CS-01 50 34 10 4 3 0 0 83 7 1514
2019 CS-02 41 39 11 6 3 0 0 80 9 4273
2019 CS-03 38 40 12 6 3 0 0 79 9 3755
2019 CS-04 38 39 13 7 3 0 0 77 10 1447
2019 CS-05 44 38 11 5 2 0 0 83 7 320
2018 CS 37 41 12 7 3 0 0 78 10 9718
2018 CS-01 43 40 10 4 3 0 0 83 7 1219
2018 CS-02 37 41 12 7 3 0 0 77 10 3749
2018 CS-03 36 42 12 7 3 0 0 78 10 3188
2018 CS-04 36 42 11 8 3 0 0 78 11 1086
2018 CS-05 48 34 13 4 1 0 0 82 5 218
2017 CS 37 40 12 7 4 0 0 78 10 11257
2017 CS-01 42 39 11 4 4 0 0 81 8 1503
2017 CS-02 37 40 12 7 4 0 0 77 11 4616
2017 CS-03 36 41 12 7 4 0 0 77 10 3642
2017 CS-04 36 40 11 8 5 0 0 76 13 1142
2017 CS-05 47 38 8 4 3 0 0 85 6 215
2014 CS 35 41 13 7 4 0 0 76 11 12793
2014 CS-01 38 39 12 6 4 0 0 77 10 1928
2014 CS-02 36 40 13 7 3 0 0 77 11 5332
2014 CS-03 34 43 12 7 4 0 0 77 11 3847
2014 CS-04 33 40 15 9 4 0 0 73 12 1274
2014 CS-05 40 43 9 4 3 0 0 83 8 248
2011 CS 40 42 9 5 3 0 0 83 8 13814
2011 CS-01 43 40 9 5 3 0 0 83 8 2224
2011 CS-02 39 42 10 5 3 0 0 81 8 5681
2011 CS-03 39 44 8 6 2 0 0 83 9 4072
2011 CS-04 41 43 9 5 2 0 0 84 7 1316
2011 CS-05 43 46 4 4 2 0 0 90 6 283
2008 CS 39 43 9 6 3 0 0 82 9 11457
2008 CS-01 42 40 8 5 4 0 0 83 9 2201
2008 CS-02 36 46 9 6 3 0 0 82 9 4814
2008 CS-03 39 43 9 6 2 0 0 82 9 3042
2008 CS-04 42 42 7 7 2 0 0 85 8 969
2008 CS-05 53 33 7 4 3 0 0 86 7 238

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 38 35 16 7 4 0 0 74 11 11515
2019 CS-01 53 34 9 2 2 0 1 88 4 1505
2019 CS-02 45 35 13 4 2 0 0 81 6 4251
2019 CS-03 33 37 18 8 4 0 0 70 12 3728
2019 CS-04 22 35 22 13 7 0 0 57 20 1445
2019 CS-05 17 27 20 21 15 0 0 44 36 318
2018 CS 38 35 16 7 4 0 0 73 11 9727
2018 CS-01 50 33 10 3 2 1 1 85 5 1220
2018 CS-02 45 35 13 4 2 0 0 81 7 3748
2018 CS-03 33 36 18 8 4 0 0 69 12 3192
2018 CS-04 21 35 21 13 9 0 0 57 22 1089
2018 CS-05 10 26 25 19 20 0 0 36 39 218
2017 CS 41 36 13 6 3 0 1 78 9 11292
2017 CS-01 53 32 10 2 1 0 1 86 4 1509
2017 CS-02 48 35 10 4 2 0 1 84 6 4628
2017 CS-03 36 39 14 7 3 0 1 76 10 3651
2017 CS-04 21 37 20 14 8 0 1 58 22 1145
2017 CS-05 9 29 28 16 17 0 1 38 34 219
2014 CS 37 37 15 6 3 0 1 75 10 12796
2014 CS-01 47 34 12 4 2 0 1 82 6 1928
2014 CS-02 43 38 13 4 2 0 0 81 6 5332
2014 CS-03 32 39 17 7 3 0 1 72 11 3848
2014 CS-04 19 34 25 14 8 0 0 53 22 1275
2014 CS-05 10 28 24 19 19 0 0 38 38 249
2011 CS 35 39 16 6 3 0 0 74 10 13797
2011 CS-01 43 38 13 3 2 0 1 82 5 2219
2011 CS-02 39 40 14 4 2 0 0 79 7 5676
2011 CS-03 32 39 17 8 4 0 0 71 12 4065
2011 CS-04 21 36 24 11 7 0 0 58 18 1317
2011 CS-05 12 33 22 21 10 0 1 46 32 282
2008 CS 29 38 20 9 4 0 0 67 13 11456
2008 CS-01 36 39 16 5 2 0 1 76 8 2201
2008 CS-02 32 39 19 7 3 0 0 71 10 4811
2008 CS-03 24 38 23 10 5 0 0 62 15 3043
2008 CS-04 17 31 26 16 10 0 0 48 26 969
2008 CS-05 11 30 23 22 13 0 0 41 36 238

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 12 27 37 16 6 1 1 23 40 11559
2019 CS-01 9 18 36 21 12 2 1 35 28 1511
2019 CS-02 10 24 37 19 8 1 1 27 35 4264
2019 CS-03 14 31 37 13 4 0 1 17 45 3747
2019 CS-04 16 35 35 11 2 0 0 14 52 1447
2019 CS-05 19 34 32 12 3 0 0 14 54 321
2018 CS 13 28 37 15 5 1 1 21 41 9719
2018 CS-01 10 21 35 22 11 1 1 33 31 1220
2018 CS-02 11 24 38 18 6 1 2 25 36 3743
2018 CS-03 13 31 38 12 3 1 1 16 45 3190
2018 CS-04 19 34 35 10 2 0 0 12 53 1088
2018 CS-05 23 33 33 9 1 0 1 11 56 219
2017 CS 12 27 37 15 6 1 2 22 40 11238
2017 CS-01 7 22 36 19 10 1 4 31 31 1501
2017 CS-02 10 24 37 18 7 1 3 26 36 4603
2017 CS-03 14 29 38 13 4 1 2 17 44 3634
2017 CS-04 21 34 32 9 3 0 1 12 55 1144
2017 CS-05 17 33 36 12 1 0 1 14 50 219
2014 CS 14 31 35 13 5 1 2 18 46 12773
2014 CS-01 11 28 35 15 6 2 3 23 41 1924
2014 CS-02 10 28 36 16 6 1 2 23 40 5325
2014 CS-03 17 33 35 11 3 1 1 14 50 3840
2014 CS-04 22 37 32 6 2 0 1 8 60 1272
2014 CS-05 18 42 31 7 1 0 0 7 61 249
2011 CS 14 29 35 14 5 1 2 20 44 13770
2011 CS-01 12 25 32 19 8 1 3 28 38 2213
2011 CS-02 12 26 38 16 6 1 2 22 39 5657
2011 CS-03 16 33 35 11 4 0 1 15 49 4062
2011 CS-04 20 36 33 9 2 0 1 11 56 1319
2011 CS-05 20 37 30 8 3 1 1 11 58 283
2008 CS 14 31 34 14 4 1 2 18 47 11438
2008 CS-01 14 26 32 17 7 2 3 25 42 2196
2008 CS-02 13 29 37 15 4 1 2 19 43 4805
2008 CS-03 16 35 34 11 3 0 1 14 52 3037
2008 CS-04 17 40 32 9 2 0 0 11 57 969
2008 CS-05 14 35 39 10 2 0 0 12 50 238

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 10 20 29 24 13 2 2 38 31 11505
2019 CS-01 6 13 24 27 23 4 2 54 21 1505
2019 CS-02 8 16 29 26 16 3 2 44 26 4244
2019 CS-03 12 23 31 23 9 2 1 32 36 3726
2019 CS-04 15 26 33 19 7 0 1 26 41 1439
2019 CS-05 15 28 28 18 9 1 1 27 44 321
2018 CS 13 21 29 22 11 2 2 34 35 9692
2018 CS-01 11 14 25 25 20 3 2 48 26 1214
2018 CS-02 10 19 29 25 13 3 2 39 31 3730
2018 CS-03 14 24 31 21 8 1 1 30 39 3184
2018 CS-04 18 25 34 16 6 0 1 22 43 1087
2018 CS-05 18 25 34 16 7 0 1 23 43 218
2017 CS 13 20 28 20 12 3 3 34 36 11211
2017 CS-01 8 17 28 19 18 4 5 42 28 1495
2017 CS-02 11 19 27 21 14 4 4 38 32 4589
2017 CS-03 15 21 30 20 10 2 2 31 38 3628
2017 CS-04 22 25 30 15 6 1 1 22 47 1142
2017 CS-05 16 27 26 21 9 1 1 30 44 220
2014 CS 17 24 28 18 9 2 3 28 43 12762
2014 CS-01 16 22 27 18 10 3 4 30 41 1918
2014 CS-02 14 22 28 20 10 3 3 32 38 5322
2014 CS-03 18 25 29 17 8 1 2 25 45 3838
2014 CS-04 24 28 29 13 4 0 1 17 53 1272
2014 CS-05 19 34 29 15 3 0 0 18 53 249
2011 CS 13 21 28 22 11 2 3 34 36 13752
2011 CS-01 12 19 26 21 14 3 5 39 34 2212
2011 CS-02 12 20 27 23 12 3 3 37 34 5647
2011 CS-03 15 23 28 22 9 2 2 31 39 4057
2011 CS-04 16 27 30 18 7 1 1 26 44 1316
2011 CS-05 18 26 28 17 8 1 1 26 46 283
2008 CS 14 22 28 21 10 2 2 33 38 11423
2008 CS-01 14 21 24 20 15 3 3 37 37 2194
2008 CS-02 13 21 28 23 10 2 3 35 36 4799
2008 CS-03 15 23 30 20 9 1 1 30 39 3032
2008 CS-04 17 28 30 17 7 0 1 24 46 968
2008 CS-05 14 31 27 22 6 0 0 29 45 237

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 20 27 29 14 6 2 2 21 49 11536
2019 CS-01 12 23 27 19 13 4 2 34 37 1510
2019 CS-02 16 26 29 16 8 2 2 25 44 4254
2019 CS-03 24 30 29 12 4 1 1 16 54 3738
2019 CS-04 29 31 27 9 3 0 0 12 61 1447
2019 CS-05 32 29 27 9 2 1 0 11 61 319
2018 CS 23 27 28 13 6 2 2 19 52 9694
2018 CS-01 14 23 29 16 13 3 2 30 39 1215
2018 CS-02 18 26 29 15 7 3 2 23 47 3737
2018 CS-03 26 29 28 11 4 1 1 15 57 3186
2018 CS-04 33 30 26 9 2 0 0 12 62 1082
2018 CS-05 32 37 22 7 1 0 1 8 69 219
2017 CS 22 27 28 13 6 2 3 20 51 11223
2017 CS-01 14 23 32 14 9 4 4 25 41 1499
2017 CS-02 19 24 28 15 7 2 4 23 46 4598
2017 CS-03 25 29 28 12 4 1 1 16 55 3627
2017 CS-04 33 32 23 9 3 0 1 12 65 1141
2017 CS-05 34 29 25 9 2 0 0 12 63 220
2014 CS 25 28 27 11 5 2 2 17 55 12766
2014 CS-01 19 26 27 13 7 3 5 21 50 1922
2014 CS-02 21 26 29 13 6 2 3 20 49 5317
2014 CS-03 27 30 27 10 3 1 1 14 59 3842
2014 CS-04 37 30 23 6 2 0 1 9 68 1272
2014 CS-05 37 34 23 4 1 0 0 5 72 249
2011 CS 21 27 29 13 6 2 2 20 50 13769
2011 CS-01 17 24 28 15 9 3 4 25 44 2219
2011 CS-02 18 27 30 14 6 2 3 22 47 5655
2011 CS-03 24 28 30 11 5 1 2 16 53 4062
2011 CS-04 30 30 26 10 3 0 1 13 61 1314
2011 CS-05 29 32 24 9 5 1 0 14 62 282
2008 CS 21 28 29 13 5 2 2 19 51 11422
2008 CS-01 19 25 27 14 8 3 3 24 47 2198
2008 CS-02 19 28 29 15 5 2 2 21 49 4794
2008 CS-03 23 29 30 12 4 1 1 16 53 3032
2008 CS-04 29 32 26 9 4 0 1 13 61 969
2008 CS-05 24 36 23 13 4 0 0 18 60 238

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 9 16 33 28 12 1 1 41 25 11519
2019 CS-01 4 9 23 32 27 2 3 62 13 1508
2019 CS-02 5 12 32 33 16 1 2 50 17 4245
2019 CS-03 11 18 37 26 7 0 1 33 30 3737
2019 CS-04 15 27 37 16 5 0 0 21 42 1439
2019 CS-05 23 29 31 13 3 1 1 16 53 321
2018 CS 9 18 35 26 11 1 1 37 28 9672
2018 CS-01 4 10 27 33 22 2 2 57 15 1215
2018 CS-02 6 14 33 30 14 1 2 46 20 3729
2018 CS-03 10 21 39 23 6 0 1 29 31 3176
2018 CS-04 19 26 37 14 3 0 0 17 46 1078
2018 CS-05 25 37 27 7 2 0 1 10 63 217
2017 CS 10 17 34 25 10 1 3 37 28 11182
2017 CS-01 4 11 27 31 20 3 4 55 16 1493
2017 CS-02 7 13 32 30 13 1 4 45 21 4576
2017 CS-03 11 21 38 22 7 1 1 30 32 3617
2017 CS-04 22 27 35 13 3 0 1 16 49 1140
2017 CS-05 25 32 28 13 2 0 0 15 57 219
2014 CS 12 17 35 24 9 1 2 34 30 12733
2014 CS-01 6 11 31 29 15 2 4 48 19 1914
2014 CS-02 8 14 34 29 11 1 3 42 23 5309
2014 CS-03 14 20 37 21 6 1 1 27 35 3829
2014 CS-04 24 29 33 11 3 0 1 14 53 1269
2014 CS-05 27 34 32 6 1 0 0 6 62 248
2011 CS 9 17 34 26 10 1 2 38 28 13742
2011 CS-01 6 12 29 29 17 2 4 49 20 2210
2011 CS-02 7 14 33 30 12 1 2 44 22 5639
2011 CS-03 11 21 36 23 7 1 1 31 32 4060
2011 CS-04 15 28 38 14 3 0 1 18 44 1315
2011 CS-05 21 29 33 11 5 1 0 16 51 282
2008 CS 10 19 35 24 9 1 2 34 30 11423
2008 CS-01 7 15 28 29 17 2 3 47 23 2194
2008 CS-02 8 17 35 28 10 1 2 39 26 4797
2008 CS-03 12 22 39 21 6 0 1 27 34 3038
2008 CS-04 16 29 37 15 3 0 0 18 45 966
2008 CS-05 17 31 36 11 4 0 0 15 49 237

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 17 23 29 18 10 1 2 28 41 11546
2019 CS-01 11 14 25 23 21 3 3 47 26 1508
2019 CS-02 14 19 30 22 13 1 2 36 34 4258
2019 CS-03 20 28 31 14 6 1 1 20 48 3742
2019 CS-04 24 30 29 11 4 0 1 14 56 1449
2019 CS-05 31 27 29 9 3 1 1 12 59 320
2018 CS 19 25 29 16 8 1 2 25 46 9711
2018 CS-01 13 20 25 22 16 2 2 40 34 1220
2018 CS-02 16 22 29 20 10 2 2 31 40 3741
2018 CS-03 22 29 29 13 5 1 1 18 52 3185
2018 CS-04 27 29 29 9 3 1 1 12 58 1086
2018 CS-05 31 31 27 6 3 1 0 9 63 218
2017 CS 19 25 29 15 8 1 3 24 46 11216
2017 CS-01 13 20 27 18 15 2 4 36 36 1497
2017 CS-02 16 21 31 18 9 2 4 29 38 4590
2017 CS-03 20 29 30 13 5 1 2 19 51 3628
2017 CS-04 29 33 24 9 3 1 1 12 63 1142
2017 CS-05 30 32 27 9 2 0 0 11 62 220
2014 CS 24 27 27 13 6 1 2 20 52 12756
2014 CS-01 23 22 26 14 10 2 4 26 47 1923
2014 CS-02 18 24 29 16 7 1 3 25 45 5313
2014 CS-03 27 29 27 11 4 1 1 16 57 3834
2014 CS-04 34 34 22 6 2 0 1 8 69 1273
2014 CS-05 36 41 17 4 2 0 0 6 77 249
2011 CS 19 26 29 15 7 1 3 23 47 13764
2011 CS-01 16 23 27 17 11 2 4 29 42 2214
2011 CS-02 16 23 30 17 8 1 3 27 41 5654
2011 CS-03 22 28 30 12 5 1 2 17 52 4060
2011 CS-04 28 33 27 9 2 0 1 12 61 1317
2011 CS-05 33 33 22 7 2 1 1 10 68 283
2008 CS 19 27 28 15 7 1 2 23 47 11424
2008 CS-01 16 21 26 19 13 2 3 34 39 2192
2008 CS-02 17 25 30 17 8 1 3 26 43 4801
2008 CS-03 22 30 29 13 4 0 1 18 52 3034
2008 CS-04 28 35 26 7 3 0 1 10 64 968
2008 CS-05 27 34 25 9 4 0 1 13 62 238

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 10 18 28 25 15 2 2 42 29 11507
2019 CS-01 6 12 19 27 26 6 4 58 21 1505
2019 CS-02 8 15 25 27 18 3 3 48 25 4241
2019 CS-03 12 19 30 25 11 1 1 37 32 3732
2019 CS-04 13 24 35 19 7 1 1 26 38 1442
2019 CS-05 15 26 33 20 5 1 1 25 42 318
2018 CS 11 19 27 24 13 3 3 39 32 9681
2018 CS-01 9 15 21 25 21 6 3 50 26 1216
2018 CS-02 9 16 26 26 16 3 3 45 28 3730
2018 CS-03 12 21 30 23 11 1 2 35 34 3181
2018 CS-04 16 25 32 20 5 1 1 26 41 1081
2018 CS-05 19 19 31 24 5 0 1 30 39 217
2017 CS 10 17 27 24 14 3 5 42 29 11217
2017 CS-01 7 13 22 24 22 6 7 52 23 1498
2017 CS-02 9 14 25 26 17 4 6 48 25 4590
2017 CS-03 11 19 30 25 11 1 3 37 31 3630
2017 CS-04 17 25 30 19 7 1 2 27 43 1141
2017 CS-05 17 26 30 19 6 0 1 26 44 220
2014 CS 9 15 27 27 14 3 5 45 26 12754
2014 CS-01 8 13 22 25 20 4 8 51 23 1923
2014 CS-02 7 13 25 29 17 4 6 50 22 5314
2014 CS-03 10 16 29 29 11 1 3 41 28 3835
2014 CS-04 14 21 33 23 8 1 1 32 35 1270
2014 CS-05 12 25 38 18 5 0 1 23 38 248
2011 CS 8 15 27 28 16 3 5 47 24 13756
2011 CS-01 10 14 21 25 20 5 6 50 26 2208
2011 CS-02 7 13 25 28 19 3 5 51 22 5652
2011 CS-03 8 15 30 29 13 1 4 44 24 4058
2011 CS-04 9 18 32 27 11 1 3 39 28 1318
2011 CS-05 9 22 31 24 11 1 1 36 32 283
2008 CS 10 19 28 24 13 2 4 39 31 11439
2008 CS-01 9 17 24 23 17 5 5 44 29 2196
2008 CS-02 9 18 28 26 13 2 4 42 29 4806
2008 CS-03 11 20 30 24 10 1 3 36 32 3039
2008 CS-04 14 24 32 20 7 1 2 28 39 969
2008 CS-05 12 22 43 16 7 0 1 22 34 238

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 18 24 31 15 7 2 2 24 44 11550
2019 CS-01 10 19 28 21 16 4 2 39 31 1510
2019 CS-02 15 22 31 18 9 3 2 29 38 4258
2019 CS-03 22 25 34 14 4 1 1 18 48 3745
2019 CS-04 26 32 30 9 2 0 1 12 58 1447
2019 CS-05 29 35 25 7 3 1 1 9 65 321
2018 CS 20 26 31 14 6 2 1 21 47 9725
2018 CS-01 12 20 30 19 13 4 2 35 34 1220
2018 CS-02 16 24 31 17 8 3 2 25 42 3746
2018 CS-03 23 27 31 13 4 1 1 17 51 3192
2018 CS-04 28 29 30 9 2 1 1 11 58 1088
2018 CS-05 32 35 30 2 1 0 0 3 67 219
2017 CS 19 24 31 14 6 2 3 21 46 11240
2017 CS-01 13 20 32 16 11 4 4 30 36 1502
2017 CS-02 16 22 31 17 8 3 4 26 41 4604
2017 CS-03 21 27 33 12 4 1 2 16 50 3637
2017 CS-04 29 30 27 8 3 0 1 11 61 1142
2017 CS-05 27 30 33 6 2 0 1 8 59 218
2014 CS 19 25 32 14 6 2 2 21 46 12780
2014 CS-01 16 23 29 15 8 4 4 26 42 1924
2014 CS-02 16 23 32 16 6 3 3 24 41 5326
2014 CS-03 21 27 33 12 4 1 1 17 49 3845
2014 CS-04 28 28 30 10 2 1 1 13 57 1272
2014 CS-05 32 33 29 5 1 0 0 5 65 249

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 5 12 33 31 16 1 2 48 18 11553
2019 CS-01 5 11 29 29 22 1 3 53 17 1514
2019 CS-02 5 11 32 31 17 1 2 50 17 4257
2019 CS-03 5 13 34 32 14 1 1 47 18 3745
2019 CS-04 5 16 36 29 14 0 1 43 20 1448
2019 CS-05 7 14 39 28 11 0 1 39 21 321
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 62 18 8 6 4 0 2 82 10 11564
2019 CS-01 68 15 7 4 2 1 3 87 6 1510
2019 CS-02 63 17 8 5 4 0 3 82 9 4269
2019 CS-03 60 19 8 7 4 0 2 81 11 3750
2019 CS-04 59 22 8 7 4 0 1 81 11 1445
2019 CS-05 70 19 5 3 2 0 0 90 5 320
2017 CS 59 19 8 6 4 0 3 81 11 11292
2017 CS-01 63 16 7 5 3 1 4 84 8 1509
2017 CS-02 59 19 8 6 4 0 3 81 11 4630
2017 CS-03 58 20 8 7 5 0 2 80 12 3650
2017 CS-04 60 22 7 6 4 0 1 83 10 1142
2017 CS-05 63 24 4 6 2 0 1 88 9 220
2014 CS 61 18 7 6 4 0 3 82 11 12793
2014 CS-01 64 16 7 4 4 0 5 84 8 1928
2014 CS-02 61 18 7 6 4 1 3 82 10 5331
2014 CS-03 60 18 7 7 6 0 2 80 13 3847
2014 CS-04 62 20 6 8 4 0 1 82 11 1274
2014 CS-05 66 24 4 4 1 0 1 91 6 249
2011 CS 61 18 7 6 4 0 3 81 11 13784
2011 CS-01 65 17 7 4 3 1 3 85 8 2226
2011 CS-02 61 18 7 6 4 1 3 82 11 5671
2011 CS-03 57 19 8 7 6 0 2 79 14 4057
2011 CS-04 60 19 8 7 4 0 2 81 12 1314
2011 CS-05 68 18 6 6 2 0 0 87 7 280
2008 CS 58 17 7 7 7 0 4 79 14 11451
2008 CS-01 62 15 6 5 4 1 7 83 10 2198
2008 CS-02 58 17 6 7 7 1 5 79 14 4813
2008 CS-03 56 17 7 8 8 0 4 76 17 3042
2008 CS-04 58 20 5 9 5 0 1 80 15 967
2008 CS-05 66 17 6 6 4 0 1 84 10 238

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 34 31 16 6 4 5 4 71 11 11555
2019 CS-01 37 28 16 5 5 5 4 72 11 1513
2019 CS-02 33 29 16 6 4 6 5 70 12 4263
2019 CS-03 32 33 17 6 5 5 3 70 11 3748
2019 CS-04 36 33 15 7 3 4 3 73 10 1443
2019 CS-05 38 37 10 9 3 1 2 77 12 320
2018 CS 26 34 19 7 5 6 3 66 13 9697
2018 CS-01 31 30 20 5 5 6 3 67 11 1213
2018 CS-02 23 33 20 8 5 7 4 63 15 3741
2018 CS-03 25 35 19 8 5 6 3 66 14 3183
2018 CS-04 28 41 15 6 3 3 3 74 10 1084
2018 CS-05 37 44 12 4 1 2 1 83 5 216
2017 CS 29 33 16 8 5 5 4 68 14 11287
2017 CS-01 30 32 14 8 5 6 5 69 14 1510
2017 CS-02 27 31 17 8 6 6 5 66 15 4627
2017 CS-03 30 34 16 8 4 4 4 69 13 3651
2017 CS-04 31 36 14 7 5 3 3 72 13 1139
2017 CS-05 39 35 13 6 5 1 0 75 12 219
2014 CS 33 31 15 7 5 4 4 70 14 12796
2014 CS-01 31 29 17 7 7 5 4 66 15 1929
2014 CS-02 32 30 15 7 6 5 4 69 14 5331
2014 CS-03 34 32 15 7 5 4 3 71 13 3848
2014 CS-04 35 35 14 6 4 3 3 75 10 1275
2014 CS-05 36 42 11 5 3 1 2 81 8 249

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 50 29 8 6 4 1 0 81 11 11536
2019 CS-01 52 27 8 6 5 1 0 80 11 1509
2019 CS-02 48 30 9 6 4 1 0 79 11 4258
2019 CS-03 50 30 8 6 4 1 0 81 10 3738
2019 CS-04 56 29 6 6 3 0 0 85 8 1443
2019 CS-05 58 25 5 9 2 1 0 85 11 318
2018 CS 44 32 10 8 5 1 0 78 13 9685
2018 CS-01 45 31 10 8 5 1 0 77 13 1213
2018 CS-02 40 33 11 8 6 1 0 74 15 3737
2018 CS-03 46 33 9 7 4 1 0 80 12 3176
2018 CS-04 53 32 5 6 3 0 0 85 9 1085
2018 CS-05 60 27 5 5 2 0 0 87 8 215
2017 CS 45 32 9 7 5 1 0 78 12 11291
2017 CS-01 45 31 10 7 5 1 0 78 12 1510
2017 CS-02 42 33 10 8 6 1 0 76 14 4625
2017 CS-03 47 32 9 7 4 0 0 80 11 3653
2017 CS-04 51 33 7 5 4 0 0 84 9 1142
2017 CS-05 58 29 5 6 3 0 0 86 9 220
2014 CS 46 30 9 8 5 1 0 77 13 12795
2014 CS-01 44 29 10 9 7 1 0 75 16 1927
2014 CS-02 43 30 10 9 6 1 0 74 15 5333
2014 CS-03 48 31 9 7 4 1 0 80 11 3847
2014 CS-04 52 30 8 6 3 0 0 83 9 1274
2014 CS-05 51 31 10 5 1 0 0 84 6 249

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 55 32 6 5 2 0 0 87 6 11545
2019 CS-01 58 30 6 4 2 0 0 88 6 1514
2019 CS-02 55 31 7 5 2 0 0 87 6 4258
2019 CS-03 53 33 7 4 2 0 0 87 7 3740
2019 CS-04 54 34 6 5 1 0 0 89 6 1447
2019 CS-05 54 34 4 6 1 0 0 88 7 318
2018 CS 49 37 7 5 2 0 0 86 7 9678
2018 CS-01 52 35 8 4 2 0 0 87 5 1210
2018 CS-02 47 37 8 5 3 1 0 85 7 3735
2018 CS-03 50 36 7 5 2 0 0 86 7 3174
2018 CS-04 51 37 6 5 1 0 0 88 6 1083
2018 CS-05 54 36 5 3 2 0 0 90 5 216
2017 CS 45 40 8 5 2 0 0 85 7 11270
2017 CS-01 46 39 8 4 2 0 0 86 6 1505
2017 CS-02 45 38 8 5 2 0 0 84 7 4618
2017 CS-03 45 41 8 5 2 0 0 86 6 3647
2017 CS-04 46 43 5 3 2 0 0 89 6 1142
2017 CS-05 53 36 5 4 2 0 0 89 6 218
2014 CS 44 40 8 5 2 0 0 84 7 12793
2014 CS-01 43 39 9 5 2 1 0 83 8 1927
2014 CS-02 44 39 9 5 3 0 0 83 8 5329
2014 CS-03 45 41 7 5 2 0 0 86 7 3848
2014 CS-04 45 42 7 4 1 0 0 87 5 1275
2014 CS-05 46 43 6 5 0 0 0 89 5 249

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 46 37 10 4 2 1 0 84 6 11564
2019 CS-01 47 35 10 5 2 1 1 82 7 1511
2019 CS-02 44 37 12 4 2 1 0 82 6 4267
2019 CS-03 47 38 8 3 2 1 0 86 5 3753
2019 CS-04 50 36 8 3 2 0 0 87 5 1443
2019 CS-05 54 36 6 3 0 1 0 91 4 320
2018 CS 41 41 11 4 2 1 0 83 6 9699
2018 CS-01 41 38 13 4 3 1 1 80 7 1213
2018 CS-02 37 41 13 5 2 2 0 80 7 3743
2018 CS-03 43 41 10 3 2 1 0 85 5 3186
2018 CS-04 46 41 8 3 2 1 0 87 5 1084
2018 CS-05 55 38 4 2 1 0 0 93 3 215
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 51 27 13 3 2 1 2 82 5 11552
2019 CS-01 43 26 16 4 4 2 5 74 9 1513
2019 CS-02 47 29 15 3 2 1 3 79 5 4263
2019 CS-03 54 28 12 3 1 1 1 84 4 3750
2019 CS-04 62 26 7 2 1 0 1 89 3 1441
2019 CS-05 70 21 5 2 1 1 1 92 3 318

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 45 31 12 6 4 1 1 77 10 11547
2019 CS-01 47 30 12 5 4 1 1 78 10 1510
2019 CS-02 44 31 13 6 4 1 1 77 10 4257
2019 CS-03 45 31 12 7 4 1 1 77 11 3749
2019 CS-04 43 34 12 6 4 1 1 78 10 1441
2019 CS-05 50 27 11 7 3 1 1 79 10 321
2018 CS 38 35 13 8 5 1 1 74 13 9695
2018 CS-01 41 33 13 7 6 1 1 75 13 1210
2018 CS-02 38 34 14 8 5 1 1 73 13 3747
2018 CS-03 38 34 14 7 5 0 0 73 13 3180
2018 CS-04 40 37 10 8 4 0 0 78 12 1084
2018 CS-05 44 37 8 8 3 1 0 81 11 215
2017 CS 38 36 12 8 5 1 1 75 13 11289
2017 CS-01 38 34 12 8 6 0 1 74 14 1508
2017 CS-02 38 36 13 7 5 1 1 75 12 4629
2017 CS-03 38 35 13 9 5 1 0 74 13 3649
2017 CS-04 39 36 9 9 5 1 0 76 14 1143
2017 CS-05 41 37 9 9 5 0 0 78 13 219
2014 CS 37 35 13 8 5 1 0 73 13 12796
2014 CS-01 38 33 14 8 6 1 0 72 14 1928
2014 CS-02 37 36 13 8 6 1 0 73 13 5332
2014 CS-03 37 36 13 8 5 1 0 74 13 3849
2014 CS-04 36 35 14 9 4 1 1 73 14 1274
2014 CS-05 39 37 10 9 3 0 1 77 13 249
2011 CS 34 37 13 9 6 1 0 72 15 13797
2011 CS-01 35 36 14 8 6 1 0 72 14 2220
2011 CS-02 33 37 14 9 6 1 0 71 15 5673
2011 CS-03 35 36 13 9 6 1 0 72 15 4068
2011 CS-04 37 38 12 9 4 0 0 75 13 1318
2011 CS-05 35 37 12 10 6 0 0 72 16 281
2008 CS 29 36 14 11 9 0 0 66 20 11458
2008 CS-01 32 35 14 10 9 1 0 67 19 2201
2008 CS-02 29 36 14 11 9 1 1 65 20 4813
2008 CS-03 29 36 14 12 8 0 0 66 20 3043
2008 CS-04 29 36 15 11 7 0 1 66 19 969
2008 CS-05 31 36 13 11 9 0 0 67 20 238

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 52 27 11 4 3 2 1 82 7 11552
2019 CS-01 55 26 10 3 3 2 1 83 6 1512
2019 CS-02 52 28 11 4 3 2 1 82 7 4260
2019 CS-03 52 27 11 5 3 1 1 81 8 3745
2019 CS-04 52 28 9 5 3 2 0 82 8 1446
2019 CS-05 53 26 11 4 3 2 1 81 7 321
2018 CS 47 31 11 5 3 2 1 79 9 9679
2018 CS-01 50 28 12 4 4 1 1 80 8 1209
2018 CS-02 47 30 12 6 3 2 1 78 9 3737
2018 CS-03 46 31 11 6 4 1 0 79 9 3177
2018 CS-04 48 33 10 5 3 1 1 82 8 1084
2018 CS-05 54 28 10 3 3 1 0 83 7 215
2017 CS 46 32 11 5 4 2 1 79 9 11294
2017 CS-01 46 30 12 6 4 2 1 78 10 1507
2017 CS-02 45 32 11 5 4 2 1 79 9 4630
2017 CS-03 46 32 12 5 3 2 1 80 8 3651
2017 CS-04 46 32 11 6 4 1 0 79 10 1146
2017 CS-05 53 31 9 4 2 0 0 85 6 219
2014 CS 44 31 13 6 4 2 1 77 10 12800
2014 CS-01 44 29 14 6 4 2 1 75 11 1929
2014 CS-02 44 31 13 5 4 2 1 77 10 5334
2014 CS-03 44 32 12 6 4 2 0 78 10 3849
2014 CS-04 43 33 13 5 4 1 1 78 9 1275
2014 CS-05 44 36 9 5 4 1 1 82 9 249
2011 CS 42 32 13 7 4 2 0 76 11 13794
2011 CS-01 43 31 13 7 4 2 0 76 11 2221
2011 CS-02 42 32 13 7 5 2 0 75 12 5673
2011 CS-03 41 34 13 6 4 2 0 76 11 4065
2011 CS-04 45 32 12 7 3 1 0 78 10 1316
2011 CS-05 44 36 7 6 6 1 0 81 12 282
2008 CS 38 32 13 8 6 2 0 72 15 11459
2008 CS-01 39 31 13 7 6 3 0 72 14 2198
2008 CS-02 37 31 14 8 7 2 1 71 15 4817
2008 CS-03 38 33 13 8 6 2 1 73 14 3044
2008 CS-04 39 33 14 7 5 2 0 74 12 969
2008 CS-05 39 32 10 8 7 4 0 74 16 238

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 49 31 10 6 4 1 0 80 10 11511
2019 CS-01 51 29 9 5 4 1 1 82 9 1506
2019 CS-02 49 30 11 6 3 1 1 79 9 4246
2019 CS-03 48 32 10 6 4 0 0 80 10 3728
2019 CS-04 47 33 10 6 3 1 0 80 10 1444
2019 CS-05 52 31 6 6 4 1 1 84 11 320
2018 CS 44 33 11 7 4 1 0 78 11 9663
2018 CS-01 45 31 11 6 4 1 1 78 11 1210
2018 CS-02 43 34 11 7 4 1 0 77 12 3733
2018 CS-03 44 32 11 7 5 0 0 77 12 3164
2018 CS-04 44 37 9 7 3 0 0 81 9 1084
2018 CS-05 52 31 9 5 4 1 0 83 8 214
2017 CS 43 34 10 8 4 1 0 78 12 11287
2017 CS-01 44 32 10 8 4 1 1 77 13 1508
2017 CS-02 43 34 10 7 4 1 0 78 12 4626
2017 CS-03 44 34 10 7 4 1 0 78 12 3649
2017 CS-04 43 36 9 7 5 0 0 79 12 1143
2017 CS-05 50 37 6 3 5 0 0 87 8 220
2014 CS 41 34 11 8 5 0 0 76 13 12796
2014 CS-01 42 31 13 7 6 1 0 74 13 1928
2014 CS-02 41 34 11 9 5 1 0 75 14 5331
2014 CS-03 42 34 11 7 5 0 0 76 12 3849
2014 CS-04 42 36 11 7 4 0 0 78 11 1275
2014 CS-05 43 41 6 6 5 0 0 84 10 249
2011 CS 40 35 11 8 5 1 0 75 14 13779
2011 CS-01 40 35 11 8 5 1 0 75 13 2219
2011 CS-02 38 36 11 9 6 1 0 74 14 5669
2011 CS-03 39 36 10 8 5 1 0 76 14 4057
2011 CS-04 45 34 10 7 4 0 0 79 11 1315
2011 CS-05 42 35 9 11 4 0 0 76 14 281
2008 CS 34 35 12 10 8 1 0 70 18 11453
2008 CS-01 36 34 13 9 7 1 0 70 17 2199
2008 CS-02 33 34 13 10 8 1 0 68 19 4816
2008 CS-03 34 36 11 10 7 1 0 71 18 3040
2008 CS-04 37 38 9 10 6 0 0 75 15 967
2008 CS-05 37 36 8 11 8 0 0 73 19 237

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 78 12 4 2 2 0 2 92 4 11524
2019 CS-01 81 10 4 1 1 1 2 94 2 1510
2019 CS-02 77 12 4 2 2 0 3 92 4 4246
2019 CS-03 78 12 4 2 2 0 2 92 4 3739
2019 CS-04 79 13 4 2 1 0 1 92 4 1443
2019 CS-05 80 10 5 2 1 1 1 92 3 319
2017 CS 74 14 4 2 2 0 2 91 5 11289
2017 CS-01 74 16 3 2 3 0 3 92 4 1507
2017 CS-02 73 15 4 2 3 0 3 90 5 4629
2017 CS-03 75 13 5 3 2 0 2 90 5 3649
2017 CS-04 79 12 4 3 2 0 0 92 4 1144
2017 CS-05 76 14 3 4 2 0 0 91 6 220
2014 CS 73 14 5 3 3 0 3 90 5 12790
2014 CS-01 74 14 4 2 2 0 4 91 4 1926
2014 CS-02 73 14 5 3 3 0 3 90 5 5331
2014 CS-03 73 14 5 3 3 0 2 89 6 3845
2014 CS-04 76 13 4 4 2 0 1 90 6 1275
2014 CS-05 81 13 4 2 0 0 0 94 2 249
2011 CS 74 13 5 3 3 0 3 90 6 13799
2011 CS-01 75 13 5 2 2 1 3 92 4 2225
2011 CS-02 72 14 4 3 3 0 3 89 6 5675
2011 CS-03 73 13 5 3 3 0 2 89 6 4063
2011 CS-04 78 11 5 3 2 0 1 90 5 1316
2011 CS-05 81 9 4 3 1 0 0 91 5 282
2008 CS 74 11 4 3 4 0 4 88 8 11447
2008 CS-01 75 9 4 2 3 1 6 90 5 2198
2008 CS-02 73 11 4 3 4 0 5 88 8 4811
2008 CS-03 73 11 4 4 4 0 4 87 9 3041
2008 CS-04 76 12 3 3 4 0 1 89 7 968
2008 CS-05 78 11 4 5 2 0 1 89 7 236

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 66 21 5 3 2 2 1 89 5 11555
2019 CS-01 61 20 7 3 3 3 2 86 6 1511
2019 CS-02 64 21 6 3 3 2 1 88 6 4262
2019 CS-03 68 20 5 3 2 1 1 91 5 3750
2019 CS-04 71 19 4 2 2 1 1 92 4 1443
2019 CS-05 67 19 6 4 1 2 2 90 5 321
2017 CS 58 25 6 4 3 2 2 86 7 11278
2017 CS-01 52 24 8 3 4 4 4 83 9 1503
2017 CS-02 57 24 7 4 3 2 2 85 8 4624
2017 CS-03 60 25 5 4 3 2 1 88 7 3649
2017 CS-04 60 26 5 4 3 1 1 88 7 1141
2017 CS-05 52 33 4 3 3 2 3 90 6 220
2014 CS 54 26 7 4 4 3 3 84 8 12798
2014 CS-01 49 25 8 5 5 3 6 81 11 1928
2014 CS-02 54 25 7 4 4 3 3 84 9 5334
2014 CS-03 56 26 7 4 3 2 2 86 7 3847
2014 CS-04 56 25 9 4 3 2 2 84 6 1274
2014 CS-05 44 31 8 6 3 4 4 81 10 249
2011 CS 51 28 8 5 5 2 2 81 10 13809
2011 CS-01 46 28 9 5 6 2 3 78 12 2223
2011 CS-02 50 28 8 5 5 2 1 81 11 5678
2011 CS-03 53 28 7 5 4 2 1 83 9 4067
2011 CS-04 53 27 9 5 3 2 1 82 9 1320
2011 CS-05 46 28 10 6 4 1 5 79 11 283

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 63 22 9 2 2 1 0 86 5 11569
2019 CS-01 63 22 7 2 3 2 0 87 6 1513
2019 CS-02 61 23 9 2 2 2 0 86 5 4268
2019 CS-03 63 22 9 3 2 1 0 86 5 3751
2019 CS-04 64 21 9 2 3 1 0 86 5 1449
2019 CS-05 68 15 10 3 2 1 1 84 6 321
2018 CS 54 27 10 4 4 1 0 82 7 9670
2018 CS-01 55 25 10 4 4 1 0 82 8 1207
2018 CS-02 53 27 10 4 4 2 0 82 8 3738
2018 CS-03 54 27 10 4 4 1 0 82 7 3171
2018 CS-04 57 26 10 4 3 1 0 84 6 1081
2018 CS-05 60 24 9 2 4 1 0 85 5 215
2017 CS 55 26 11 3 3 2 0 82 7 11290
2017 CS-01 55 25 11 4 3 2 0 81 8 1509
2017 CS-02 54 26 11 3 4 2 0 82 7 4626
2017 CS-03 56 25 11 3 3 1 0 83 6 3652
2017 CS-04 56 26 9 4 4 1 0 83 8 1143
2017 CS-05 56 28 10 1 4 0 0 84 5 220

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 56 27 9 5 3 0 0 83 8 11578
2019 CS-01 58 25 8 4 3 1 0 84 8 1516
2019 CS-02 55 27 9 5 3 0 0 83 8 4270
2019 CS-03 55 28 9 5 3 0 0 83 8 3755
2019 CS-04 55 28 9 5 3 0 0 83 8 1448
2019 CS-05 58 23 10 5 3 1 1 82 8 320
2018 CS 48 28 12 6 5 0 0 77 11 9699
2018 CS-01 51 26 12 5 5 0 0 78 10 1210
2018 CS-02 48 27 12 7 5 1 0 76 12 3749
2018 CS-03 48 29 12 6 5 0 0 77 11 3180
2018 CS-04 49 31 10 6 4 0 0 80 10 1085
2018 CS-05 55 26 10 6 3 1 0 81 9 215
2017 CS 52 28 10 5 4 0 0 80 10 11283
2017 CS-01 53 27 10 5 4 0 0 80 10 1506
2017 CS-02 51 28 10 6 5 0 0 79 10 4627
2017 CS-03 52 28 10 6 4 0 0 81 9 3650
2017 CS-04 54 27 9 5 5 0 0 81 10 1141
2017 CS-05 56 28 9 3 4 0 0 84 6 219
2014 CS 49 29 10 6 5 0 0 79 11 12798
2014 CS-01 48 29 11 6 5 1 0 78 11 1929
2014 CS-02 48 29 10 6 5 0 0 78 12 5333
2014 CS-03 50 29 10 6 4 0 0 80 10 3847
2014 CS-04 49 31 10 5 4 0 0 81 9 1275
2014 CS-05 48 35 6 7 5 0 0 83 12 249

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 23 41 17 10 3 3 3 68 14 3157
2019 CS-01 7 59 18 7 0 0 9 73 8 12
2019 CS-02 17 42 20 11 5 3 3 62 17 181
2019 CS-03 20 39 19 11 4 4 4 63 16 1568
2019 CS-04 25 44 16 9 2 1 2 72 11 1028
2019 CS-05 31 45 12 7 1 3 1 79 8 281
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 31 32 17 7 4 8 0 68 13 11521
2019 CS-01 39 30 13 4 3 11 1 77 9 1510
2019 CS-02 32 29 18 6 4 10 1 68 11 4262
2019 CS-03 27 34 18 8 5 7 0 66 14 3735
2019 CS-04 28 37 17 9 5 4 0 68 15 1437
2019 CS-05 30 40 14 12 4 1 0 71 15 315
2018 CS 27 31 19 8 5 9 0 65 15 9713
2018 CS-01 34 29 17 5 5 10 0 70 11 1220
2018 CS-02 26 31 18 7 5 12 0 65 14 3748
2018 CS-03 26 32 20 8 5 7 0 63 15 3186
2018 CS-04 29 34 16 11 5 4 0 65 18 1084
2018 CS-05 41 32 12 11 4 1 0 73 15 217
2017 CS 26 31 19 8 6 10 0 63 16 11293
2017 CS-01 32 27 18 6 6 11 0 66 14 1509
2017 CS-02 24 30 19 7 6 13 1 63 15 4627
2017 CS-03 24 32 20 9 6 9 0 62 16 3650
2017 CS-04 28 35 16 10 7 4 0 65 18 1146
2017 CS-05 32 38 13 10 6 0 0 70 16 220
2014 CS 23 32 19 9 6 11 0 62 17 12796
2014 CS-01 24 29 18 8 6 13 0 62 17 1927
2014 CS-02 22 31 19 8 6 14 0 61 16 5334
2014 CS-03 22 33 19 9 6 10 0 62 17 3848
2014 CS-04 25 37 16 10 6 5 0 66 17 1275
2014 CS-05 31 33 15 14 6 2 0 65 20 248
2011 CS 20 30 21 10 8 10 0 56 21 13764
2011 CS-01 24 29 19 9 8 10 1 59 20 2218
2011 CS-02 19 28 22 10 9 12 1 54 21 5658
2011 CS-03 18 32 20 12 8 9 0 55 22 4057
2011 CS-04 24 33 19 12 8 4 0 60 20 1311
2011 CS-05 29 34 14 13 8 2 0 64 21 283

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CS 26 32 19 12 7 3 0 60 20 11508
2019 CS-01 37 29 15 8 5 5 1 70 14 1514
2019 CS-02 26 32 20 11 7 4 0 60 19 4260
2019 CS-03 22 33 20 14 9 2 0 56 23 3722
2019 CS-04 24 34 18 15 8 1 0 58 24 1435
2019 CS-05 31 36 16 10 7 1 0 67 17 314
2018 CS 22 31 20 13 10 3 0 55 24 9694
2018 CS-01 31 31 17 9 8 4 0 64 17 1218
2018 CS-02 22 31 21 12 9 4 0 55 23 3741
2018 CS-03 20 32 21 15 10 2 0 53 26 3172
2018 CS-04 19 35 19 15 11 1 0 55 26 1086
2018 CS-05 33 30 15 16 5 0 0 64 21 218
2017 CS 20 30 21 15 11 3 0 52 26 11291
2017 CS-01 27 27 21 11 9 4 0 56 22 1509
2017 CS-02 20 30 21 14 11 4 0 52 26 4626
2017 CS-03 19 31 20 17 11 1 0 51 28 3652
2017 CS-04 21 32 19 15 12 1 0 54 27 1143
2017 CS-05 27 40 13 15 6 0 0 66 21 220
2014 CS 17 30 21 15 12 4 0 50 28 12797
2014 CS-01 19 27 22 14 12 6 0 49 28 1928
2014 CS-02 17 30 22 15 11 5 0 49 28 5332
2014 CS-03 16 31 21 16 12 2 0 49 29 3849
2014 CS-04 17 33 19 18 12 1 0 50 30 1275
2014 CS-05 23 36 17 15 9 0 0 59 24 249
2011 CS 16 31 22 15 13 3 0 49 29