2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - CH

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 37 50 4 8 1 0 0 87 9 364
2019 CH-02 46 48 3 2 1 0 0 94 3 126
2019 CH-03 34 50 4 11 1 0 0 84 12 141
2019 CH-04 17 59 4 19 0 0 0 77 19 49
2017 CH 32 51 5 10 2 0 0 83 12 380
2017 CH-02 34 57 3 5 1 0 0 91 6 129
2017 CH-03 32 47 5 12 3 0 0 80 15 156
2017 CH-04 25 48 8 16 2 0 0 73 18 47
2017 CH-05 35 44 7 14 0 0 0 80 14 30
2014 CH 29 52 6 9 4 0 0 81 13 473
2014 CH-02 32 55 2 7 3 0 0 87 10 169
2014 CH-03 27 49 7 13 4 0 0 76 17 182
2014 CH-04 20 57 11 5 5 1 0 78 11 72
2014 CH-05 30 49 11 10 0 0 0 79 10 35
2011 CH 36 49 5 8 2 0 0 85 10 560
2011 CH-01 61 32 0 7 0 0 0 93 7 15
2011 CH-02 39 50 3 7 2 0 0 88 8 214
2011 CH-03 33 50 6 8 3 0 0 83 11 200
2011 CH-04 38 41 6 13 1 0 0 79 15 66
2011 CH-05 34 50 6 10 0 0 0 84 10 48
2008 CH 36 49 3 9 2 0 0 85 12 485
2008 CH-01 57 38 0 5 0 0 0 95 5 16
2008 CH-02 41 51 2 5 1 0 0 92 6 178
2008 CH-03 31 48 5 12 4 0 0 79 16 192
2008 CH-04 29 56 0 11 4 0 0 85 15 49
2008 CH-05 39 38 6 18 0 0 0 77 18 34

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 66 18 6 7 2 0 1 85 9 365
2019 CH-02 64 22 7 5 2 0 0 86 6 126
2019 CH-03 69 14 8 7 1 0 2 84 8 141
2019 CH-04 60 23 6 8 4 0 0 82 12 50
2017 CH 63 19 7 7 2 0 1 84 9 381
2017 CH-02 62 20 6 11 1 0 1 82 12 129
2017 CH-03 67 18 5 6 4 0 1 85 10 156
2017 CH-04 64 18 8 6 2 0 2 84 8 48
2017 CH-05 50 27 20 3 0 0 0 77 3 30
2014 CH 62 20 6 6 4 1 2 84 10 473
2014 CH-02 64 20 4 8 2 1 2 86 10 169
2014 CH-03 63 18 6 5 6 0 2 82 12 182
2014 CH-04 58 23 8 4 3 3 1 85 7 72
2014 CH-05 46 30 13 8 3 0 0 76 11 35
2011 CH 64 18 6 6 4 0 1 83 11 560
2011 CH-01 53 21 13 0 14 0 0 74 14 15
2011 CH-02 67 18 6 4 3 0 2 86 7 214
2011 CH-03 66 14 5 7 7 0 1 81 14 200
2011 CH-04 68 19 6 6 2 0 0 87 7 66
2011 CH-05 44 28 12 10 6 0 0 72 16 48
2008 CH 63 18 5 9 3 0 1 83 12 484
2008 CH-01 62 6 0 25 6 0 0 69 31 16
2008 CH-02 67 18 7 5 0 0 2 87 5 178
2008 CH-03 63 17 4 9 6 0 2 81 15 191
2008 CH-04 57 27 6 9 0 0 0 84 9 49
2008 CH-05 59 15 6 12 9 0 0 74 20 34

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 36 42 8 11 4 0 0 78 15 363
2019 CH-02 35 45 6 10 3 0 0 80 13 124
2019 CH-03 36 42 7 10 5 0 0 78 15 141
2019 CH-04 30 35 16 12 6 0 0 65 19 50
2017 CH 39 39 7 11 5 0 0 77 16 381
2017 CH-02 35 46 6 9 4 0 0 81 13 129
2017 CH-03 43 34 5 11 7 0 0 77 18 156
2017 CH-04 31 32 12 20 4 0 0 64 25 48
2017 CH-05 37 40 13 7 3 0 0 77 10 30
2014 CH 41 38 7 8 5 0 0 80 13 472
2014 CH-02 34 46 9 8 4 0 0 79 11 169
2014 CH-03 43 34 6 9 7 0 1 77 16 182
2014 CH-04 50 35 5 5 4 0 1 85 10 71
2014 CH-05 55 32 8 5 0 0 0 87 5 35
2011 CH 39 40 8 8 5 0 0 79 13 558
2011 CH-01 57 35 0 7 0 0 0 93 7 14
2011 CH-02 35 44 7 9 5 0 0 79 14 214
2011 CH-03 42 35 10 7 5 0 0 78 12 199
2011 CH-04 41 40 9 9 2 0 0 80 11 66
2011 CH-05 36 40 10 4 10 0 0 76 14 48

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 26 43 14 13 4 0 0 69 17 363
2019 CH-02 28 49 10 10 3 0 0 77 13 125
2019 CH-03 25 38 17 14 5 0 1 63 19 140
2019 CH-04 14 46 10 23 6 0 0 60 30 50
2018 CH 27 46 10 13 4 0 0 73 18 341
2018 CH-02 19 52 9 14 6 0 0 71 20 105
2018 CH-03 30 43 10 12 5 0 0 73 16 142
2018 CH-04 26 42 13 16 2 0 2 69 18 57
2017 CH 28 43 13 11 5 0 0 71 16 381
2017 CH-02 32 47 9 7 4 0 0 79 12 129
2017 CH-03 26 37 17 13 7 0 0 63 20 156
2017 CH-04 19 44 10 22 4 0 0 63 27 48
2017 CH-05 32 48 13 7 0 0 0 80 7 30
2014 CH 23 39 14 17 7 0 0 62 24 473
2014 CH-02 26 39 17 13 6 0 0 65 19 169
2014 CH-03 20 38 13 21 8 0 0 58 29 182
2014 CH-04 22 47 7 16 8 0 1 69 24 72
2014 CH-05 24 40 19 5 11 0 0 64 16 35
2011 CH 29 42 13 11 4 0 1 71 16 559
2011 CH-01 33 27 13 26 0 0 0 61 26 15
2011 CH-02 26 45 12 12 4 0 0 72 16 214
2011 CH-03 29 40 12 13 6 0 0 69 19 200
2011 CH-04 32 43 12 9 1 0 1 77 11 65
2011 CH-05 28 38 24 4 4 0 2 68 8 48
2008 CH 26 44 14 11 4 0 1 71 15 483
2008 CH-01 37 44 14 6 0 0 0 81 6 16
2008 CH-02 22 48 13 10 6 0 1 71 17 178
2008 CH-03 29 41 14 13 3 0 1 70 16 190
2008 CH-04 25 39 23 8 2 0 2 66 11 49
2008 CH-05 34 47 9 6 6 0 0 80 11 34

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 45 38 10 5 1 0 1 84 6 363
2019 CH-02 44 46 5 3 2 0 0 89 5 125
2019 CH-03 46 33 12 6 2 0 1 80 8 141
2019 CH-04 32 40 20 7 0 0 2 73 7 49
2017 CH 50 36 9 3 1 0 0 87 4 380
2017 CH-02 52 38 5 4 0 0 0 91 4 128
2017 CH-03 42 40 12 5 1 0 1 83 5 156
2017 CH-04 52 34 9 2 2 0 0 87 4 48
2017 CH-05 73 20 7 0 0 0 0 93 0 30
2014 CH 46 40 6 6 1 0 0 86 7 473
2014 CH-02 47 41 8 4 0 0 0 88 4 169
2014 CH-03 44 40 4 9 3 0 1 84 12 182
2014 CH-04 50 31 13 4 1 0 0 81 5 72
2014 CH-05 49 48 0 3 0 0 0 97 3 35

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 46 34 11 6 3 0 0 80 9 363
2019 CH-02 47 33 13 4 3 0 0 80 7 124
2019 CH-03 46 33 9 6 5 0 1 79 11 141
2019 CH-04 40 44 11 4 0 0 0 84 4 50
2018 CH 42 37 11 6 3 0 1 80 9 338
2018 CH-02 44 36 10 4 5 0 1 81 9 103
2018 CH-03 38 42 9 7 2 0 1 81 10 141
2018 CH-04 46 30 10 9 4 0 2 78 13 57
2017 CH 44 34 12 5 4 0 1 79 9 380
2017 CH-02 47 36 10 3 2 0 2 84 5 128
2017 CH-03 40 34 13 7 6 0 1 74 13 156
2017 CH-04 47 41 6 4 2 0 0 88 6 48
2017 CH-05 48 29 17 3 3 0 0 77 6 30
2014 CH 38 38 14 7 3 0 1 76 10 473
2014 CH-02 40 38 14 4 2 1 2 80 6 169
2014 CH-03 33 42 13 9 4 0 0 75 12 182
2014 CH-04 35 30 19 12 3 0 1 66 15 72
2014 CH-05 59 28 8 3 3 0 0 87 5 35
2011 CH 43 36 11 7 3 0 1 79 10 560
2011 CH-01 47 46 7 0 0 0 0 93 0 15
2011 CH-02 45 35 13 6 1 0 0 80 7 214
2011 CH-03 42 36 10 7 4 0 0 79 11 200
2011 CH-04 44 32 14 6 4 0 0 76 10 66
2011 CH-05 40 30 4 14 10 0 2 71 24 48

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 37 43 10 7 3 0 0 80 10 365
2019 CH-02 35 40 15 7 3 0 0 75 10 126
2019 CH-03 38 46 4 7 5 0 0 84 11 141
2019 CH-04 37 40 15 8 0 0 0 77 8 50
2018 CH 37 41 14 6 3 0 0 78 9 339
2018 CH-02 25 41 23 8 4 0 0 66 11 105
2018 CH-03 40 43 9 4 4 0 0 83 8 142
2018 CH-04 41 46 6 7 0 0 0 87 7 55
2017 CH 41 41 11 5 2 0 0 82 7 380
2017 CH-02 35 48 9 5 2 0 0 84 7 129
2017 CH-03 43 39 12 5 2 0 0 81 7 155
2017 CH-04 42 44 13 2 0 0 0 86 2 48
2017 CH-05 52 35 7 7 0 0 0 86 7 30
2014 CH 35 46 11 7 2 0 0 81 8 473
2014 CH-02 33 49 11 5 2 0 0 82 7 169
2014 CH-03 38 41 10 8 2 0 0 79 11 182
2014 CH-04 32 43 18 7 1 0 0 74 8 72
2014 CH-05 33 59 3 5 0 0 0 92 5 35
2011 CH 41 39 10 7 4 0 0 79 11 559
2011 CH-01 53 40 0 7 0 0 0 93 7 15
2011 CH-02 37 39 12 8 3 0 0 77 12 214
2011 CH-03 42 36 10 6 5 0 0 78 12 199
2011 CH-04 40 45 9 4 1 0 0 85 6 66
2011 CH-05 48 38 4 8 2 0 0 86 10 48
2008 CH 40 40 11 6 3 0 0 81 9 481
2008 CH-01 49 45 0 6 0 0 0 94 6 16
2008 CH-02 35 45 12 6 3 0 0 80 9 177
2008 CH-03 41 40 11 5 3 0 0 80 8 189
2008 CH-04 44 35 14 6 0 2 0 80 6 49
2008 CH-05 51 38 6 6 0 0 0 89 6 34

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 23 38 18 13 6 0 0 62 20 365
2019 CH-02 22 36 23 12 7 1 0 58 19 126
2019 CH-03 21 39 16 16 9 0 0 59 25 141
2019 CH-04 30 31 16 17 4 0 2 63 21 50
2018 CH 23 33 20 16 7 1 1 56 23 341
2018 CH-02 16 32 29 14 7 0 1 49 22 105
2018 CH-03 24 28 15 20 9 2 1 54 30 142
2018 CH-04 20 47 12 12 7 0 2 68 20 57
2017 CH 24 37 21 10 9 0 0 60 19 381
2017 CH-02 27 32 21 12 7 0 0 59 19 129
2017 CH-03 20 42 21 8 9 0 0 62 17 156
2017 CH-04 29 41 9 12 8 0 0 71 21 48
2017 CH-05 22 29 36 3 9 0 0 51 13 30
2014 CH 18 36 20 17 8 1 0 55 26 473
2014 CH-02 19 33 22 15 11 0 0 52 26 169
2014 CH-03 14 36 21 18 9 1 0 51 28 182
2014 CH-04 22 37 12 21 7 1 0 60 28 72
2014 CH-05 29 47 16 8 0 0 0 76 8 35
2011 CH 20 37 18 14 10 1 1 57 24 559
2011 CH-01 29 35 14 15 8 0 0 63 22 14
2011 CH-02 18 38 21 15 7 1 0 56 23 214
2011 CH-03 20 37 18 13 12 1 0 57 25 200
2011 CH-04 23 36 15 15 11 0 0 59 26 66
2011 CH-05 22 34 16 12 16 0 0 56 28 48

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 32 48 11 7 2 0 0 80 9 365
2019 CH-02 32 49 12 6 1 0 0 81 7 126
2019 CH-03 31 52 6 7 4 0 0 83 11 141
2019 CH-04 31 30 24 12 2 0 0 61 14 50
2018 CH 36 40 14 8 2 0 0 76 10 341
2018 CH-02 31 38 18 10 2 1 0 70 12 105
2018 CH-03 36 43 11 7 3 0 0 79 10 142
2018 CH-04 41 37 17 5 0 0 0 77 5 57
2017 CH 35 44 12 7 2 0 0 79 9 379
2017 CH-02 33 50 8 9 1 0 0 83 9 129
2017 CH-03 37 38 16 6 3 0 0 75 8 154
2017 CH-04 43 40 4 10 2 0 0 84 12 48
2017 CH-05 33 44 20 0 3 0 0 77 3 30

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 39 44 11 5 1 0 0 84 6 364
2019 CH-02 34 47 11 6 1 1 0 82 6 126
2019 CH-03 40 43 10 6 1 0 0 83 7 140
2019 CH-04 42 37 18 4 0 0 0 78 4 50
2018 CH 44 43 9 3 1 1 0 87 4 341
2018 CH-02 33 50 12 4 3 0 0 82 6 105
2018 CH-03 43 42 9 5 0 1 0 86 5 141
2018 CH-04 53 43 2 0 2 0 0 96 2 57
2017 CH 45 42 9 3 1 0 0 87 4 381
2017 CH-02 44 41 9 4 2 0 0 85 6 129
2017 CH-03 49 38 9 3 1 0 0 87 4 156
2017 CH-04 43 49 5 2 0 0 0 92 2 48
2017 CH-05 48 38 10 3 0 0 0 86 3 30
2014 CH 38 44 12 5 1 0 0 82 6 473
2014 CH-02 35 47 11 6 0 1 0 83 6 169
2014 CH-03 38 41 14 6 0 0 0 79 6 182
2014 CH-04 41 42 8 4 4 0 1 84 8 72
2014 CH-05 43 46 11 0 0 0 0 89 0 35
2011 CH 40 41 10 6 2 1 1 82 8 558
2011 CH-01 43 44 7 0 0 0 7 93 0 14
2011 CH-02 37 39 13 8 1 1 0 77 10 214
2011 CH-03 42 42 7 6 3 1 0 84 9 199
2011 CH-04 42 47 9 3 0 0 0 88 3 66
2011 CH-05 44 38 12 4 2 0 0 82 6 48
2008 CH 43 38 10 5 2 1 0 83 7 485
2008 CH-01 37 45 18 0 0 0 0 82 0 16
2008 CH-02 44 40 8 4 4 1 0 84 8 178
2008 CH-03 44 37 10 6 1 1 0 83 8 192
2008 CH-04 43 38 10 4 3 0 2 83 6 49
2008 CH-05 45 32 20 3 0 0 0 77 3 34

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 26 45 16 10 4 0 0 71 13 365
2019 CH-02 25 44 16 12 5 0 0 68 16 126
2019 CH-03 24 44 19 8 6 0 0 68 13 141
2019 CH-04 26 51 10 14 0 0 0 76 14 50
2018 CH 29 37 18 12 4 0 0 66 16 342
2018 CH-02 21 35 25 13 5 0 0 56 19 105
2018 CH-03 32 38 14 11 5 0 0 70 16 142
2018 CH-04 32 44 13 8 4 0 0 75 12 57
2017 CH 33 37 14 9 7 0 0 70 16 381
2017 CH-02 28 42 17 6 6 0 0 71 12 129
2017 CH-03 36 32 13 11 8 0 0 68 19 156
2017 CH-04 31 44 12 10 2 0 0 75 12 48
2017 CH-05 35 38 10 7 9 0 0 74 16 30

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 51 36 10 2 1 0 0 87 3 364
2019 CH-02 48 38 12 2 1 0 0 85 2 125
2019 CH-03 53 36 9 1 1 0 0 89 2 141
2019 CH-04 53 28 11 8 0 0 0 81 8 50
2018 CH 54 33 8 3 1 0 0 88 4 338
2018 CH-02 43 39 13 4 1 0 0 82 4 103
2018 CH-03 56 36 3 4 1 0 0 92 5 141
2018 CH-04 63 25 7 4 2 0 0 88 5 57
2017 CH 60 31 7 1 1 0 0 91 2 381
2017 CH-02 56 33 8 2 2 0 0 89 3 129
2017 CH-03 63 28 6 2 1 0 0 91 3 156
2017 CH-04 51 40 8 0 0 0 0 92 0 48
2017 CH-05 67 27 7 0 0 0 0 93 0 30
2014 CH 60 32 6 2 1 0 0 91 3 473
2014 CH-02 56 35 6 2 1 0 0 91 3 169
2014 CH-03 62 28 7 2 1 0 0 90 3 182
2014 CH-04 59 32 5 2 1 0 0 91 4 72
2014 CH-05 63 37 0 0 0 0 0 100 0 35
2011 CH 64 27 7 2 1 0 0 91 2 560
2011 CH-01 58 27 14 0 0 0 0 86 0 15
2011 CH-02 60 30 7 2 0 0 0 90 2 214
2011 CH-03 66 24 7 3 1 0 0 89 4 200
2011 CH-04 70 27 3 0 0 0 0 97 0 66
2011 CH-05 68 28 4 0 0 0 0 96 0 48

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 29 44 14 8 4 0 0 74 13 362
2019 CH-02 23 46 14 12 5 0 0 69 17 126
2019 CH-03 32 43 13 7 5 0 0 75 12 140
2019 CH-04 29 41 16 10 4 0 0 70 14 50
2018 CH 27 40 19 10 3 0 0 67 13 337
2018 CH-02 17 38 29 13 3 0 0 55 16 104
2018 CH-03 33 35 17 11 3 0 0 69 14 139
2018 CH-04 27 55 9 7 2 0 0 82 9 56
2017 CH 30 45 11 10 3 0 0 75 14 381
2017 CH-02 25 51 9 9 4 0 0 77 14 129
2017 CH-03 34 40 14 9 4 0 0 73 13 156
2017 CH-04 22 54 14 10 0 0 0 76 10 48
2017 CH-05 42 32 10 16 0 0 0 73 16 30
2014 CH 24 43 15 12 5 0 0 68 17 473
2014 CH-02 19 45 17 13 6 0 0 64 19 169
2014 CH-03 25 43 15 13 3 0 0 69 16 182
2014 CH-04 32 33 14 11 8 1 1 67 19 72
2014 CH-05 25 59 3 10 3 0 0 84 13 35
2011 CH 30 44 13 10 3 1 0 75 12 559
2011 CH-01 33 40 20 7 0 0 0 73 7 15
2011 CH-02 26 46 16 9 3 0 0 72 12 214
2011 CH-03 31 45 9 11 3 1 0 77 14 199
2011 CH-04 32 39 16 10 3 0 0 71 13 66
2011 CH-05 36 44 12 6 2 0 0 80 8 48

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 28 40 19 9 5 0 0 68 13 365
2019 CH-02 23 43 18 10 6 0 1 66 16 126
2019 CH-03 28 41 16 7 7 0 0 69 14 141
2019 CH-04 30 29 33 8 0 0 0 58 8 50
2018 CH 29 35 20 12 3 0 0 65 15 339
2018 CH-02 22 33 23 17 4 0 1 55 21 105
2018 CH-03 35 32 19 10 4 1 0 67 14 140
2018 CH-04 26 45 19 9 2 0 0 70 11 56
2017 CH 33 39 16 7 4 0 0 72 11 381
2017 CH-02 30 43 15 7 4 0 1 73 11 129
2017 CH-03 38 32 17 7 5 0 0 70 13 156
2017 CH-04 22 57 15 7 0 0 0 79 7 48
2017 CH-05 39 35 20 3 3 0 0 73 7 30
2014 CH 27 38 17 12 6 0 0 65 18 472
2014 CH-02 24 35 22 11 7 1 0 59 18 169
2014 CH-03 29 38 17 10 6 0 0 67 17 181
2014 CH-04 23 42 14 15 6 0 0 65 21 72
2014 CH-05 40 44 6 10 0 0 0 84 10 35

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 29 43 16 9 3 0 1 72 12 358
2019 CH-02 27 42 18 11 1 0 0 70 12 122
2019 CH-03 31 41 15 6 4 1 1 73 11 139
2019 CH-04 23 42 16 11 6 0 2 66 18 50
2018 CH 25 38 23 11 4 0 0 63 14 339
2018 CH-02 15 46 26 9 4 0 0 61 12 104
2018 CH-03 29 33 23 12 3 0 0 62 16 141
2018 CH-04 24 40 20 13 2 0 2 65 15 56
2017 CH 31 41 14 8 5 0 0 72 13 381
2017 CH-02 29 49 12 5 5 0 0 77 11 129
2017 CH-03 34 37 18 6 5 1 0 71 11 156
2017 CH-04 31 42 14 8 4 0 0 73 12 48
2017 CH-05 35 29 6 20 9 0 0 64 30 30
2014 CH 27 40 18 11 5 0 1 67 15 473
2014 CH-02 26 43 19 7 4 0 1 70 11 169
2014 CH-03 25 39 18 13 5 0 0 64 18 182
2014 CH-04 27 32 16 15 8 1 1 61 23 72
2014 CH-05 33 43 17 8 0 0 0 76 8 35
2011 CH 35 43 13 5 2 1 1 79 7 558
2011 CH-01 28 58 14 0 0 0 0 86 0 14
2011 CH-02 35 44 13 4 2 1 1 80 6 214
2011 CH-03 37 40 14 5 3 0 1 78 8 199
2011 CH-04 30 40 15 10 1 1 1 72 12 66
2011 CH-05 36 50 8 4 0 2 0 88 4 48

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 45 38 11 4 2 0 0 82 6 365
2019 CH-02 46 36 12 3 2 0 0 82 6 126
2019 CH-03 44 39 9 5 2 0 0 83 8 141
2019 CH-04 46 31 15 8 0 0 0 77 8 50
2018 CH 38 41 13 6 2 0 0 80 8 341
2018 CH-02 30 41 19 8 2 0 0 71 10 105
2018 CH-03 39 43 12 3 2 0 0 82 5 141
2018 CH-04 41 44 7 7 0 0 0 85 7 57
2017 CH 47 37 11 4 2 0 0 84 6 381
2017 CH-02 44 41 11 2 2 1 0 86 4 129
2017 CH-03 47 34 12 5 2 0 0 81 7 156
2017 CH-04 43 44 11 2 0 0 0 87 2 48
2017 CH-05 52 35 10 3 0 0 0 86 3 30
2014 CH 40 43 9 6 2 0 0 83 8 473
2014 CH-02 41 43 10 4 2 0 0 84 6 169
2014 CH-03 41 41 7 9 2 0 0 82 11 182
2014 CH-04 38 44 10 5 3 0 1 82 8 72
2014 CH-05 33 56 5 5 0 0 0 89 5 35
2011 CH 45 41 8 4 2 0 0 85 6 560
2011 CH-01 73 20 7 0 0 0 0 93 0 15
2011 CH-02 42 43 9 4 2 0 0 85 6 214
2011 CH-03 47 36 8 7 3 0 0 83 10 200
2011 CH-04 42 49 9 0 0 0 0 91 0 66
2011 CH-05 46 40 8 6 0 0 0 86 6 48
2008 CH 48 37 8 5 2 0 0 85 7 483
2008 CH-01 50 50 0 0 0 0 0 100 0 16
2008 CH-02 45 37 10 5 3 1 0 82 7 177
2008 CH-03 50 36 9 5 0 0 0 86 6 191
2008 CH-04 46 40 2 6 5 2 0 88 10 49
2008 CH-05 54 32 9 6 0 0 0 86 6 34

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 32 37 18 8 4 0 1 70 12 361
2019 CH-02 42 39 13 4 1 0 1 82 5 125
2019 CH-03 27 39 19 11 3 1 0 67 14 138
2019 CH-04 23 35 20 8 14 0 0 58 22 50
2018 CH 31 40 15 9 4 0 1 71 13 342
2018 CH-02 38 42 13 6 0 0 2 82 6 105
2018 CH-03 30 36 17 8 7 0 1 67 16 142
2018 CH-04 19 46 16 15 2 0 2 67 17 57
2017 CH 34 38 19 5 4 0 0 72 9 381
2017 CH-02 45 42 9 2 2 0 0 87 4 129
2017 CH-03 31 36 20 7 5 1 0 67 13 156
2017 CH-04 35 26 27 8 2 0 2 62 10 48
2017 CH-05 14 45 32 0 10 0 0 59 10 30
2014 CH 30 38 22 6 3 0 1 68 9 473
2014 CH-02 40 40 17 3 1 0 0 79 4 169
2014 CH-03 27 38 25 6 3 0 1 66 9 182
2014 CH-04 16 35 30 11 8 0 1 51 19 72
2014 CH-05 16 43 22 8 11 0 0 59 19 35
2011 CH 33 38 16 8 3 0 1 73 11 557
2011 CH-01 39 53 0 7 0 0 0 93 7 15
2011 CH-02 39 42 14 3 2 0 0 81 5 213
2011 CH-03 34 35 18 8 2 0 2 71 10 200
2011 CH-04 20 38 18 14 11 0 0 57 25 64
2011 CH-05 26 28 19 20 8 0 0 54 28 48
2008 CH 25 36 22 10 6 0 0 62 17 484
2008 CH-01 18 45 6 20 11 0 0 63 31 16
2008 CH-02 32 37 21 5 4 0 1 70 9 178
2008 CH-03 22 39 22 12 5 0 0 61 17 191
2008 CH-04 23 28 19 19 10 0 0 52 29 49
2008 CH-05 12 29 27 14 17 0 0 41 31 34

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 5 21 42 26 5 1 1 31 27 364
2019 CH-02 3 16 47 28 5 1 1 33 19 125
2019 CH-03 7 19 36 31 5 1 1 37 26 141
2019 CH-04 6 37 43 11 1 1 0 12 44 50
2018 CH 8 20 43 22 6 1 1 29 28 342
2018 CH-02 7 21 41 22 7 1 0 30 29 105
2018 CH-03 8 14 48 20 8 1 1 28 23 142
2018 CH-04 4 24 41 27 3 0 2 31 28 57
2017 CH 6 20 40 22 7 1 4 30 27 379
2017 CH-02 3 16 44 23 8 1 4 33 21 128
2017 CH-03 8 16 37 22 8 2 7 33 26 155
2017 CH-04 4 33 41 19 2 0 0 21 38 48
2017 CH-05 0 29 48 19 3 0 0 22 29 30
2014 CH 5 24 43 18 6 1 2 25 30 471
2014 CH-02 4 25 41 17 9 1 3 27 30 168
2014 CH-03 6 23 41 21 6 0 2 27 30 181
2014 CH-04 6 25 44 15 4 3 4 20 34 72
2014 CH-05 5 21 65 8 0 0 0 8 27 35
2011 CH 10 21 36 20 8 2 4 30 32 557
2011 CH-01 23 22 21 7 20 0 7 29 48 14
2011 CH-02 7 19 37 20 11 2 4 33 27 213
2011 CH-03 10 18 37 24 6 2 3 31 29 199
2011 CH-04 10 29 40 14 4 0 3 18 41 66
2011 CH-05 14 30 35 16 4 0 2 20 44 48
2008 CH 7 26 38 20 6 2 1 26 35 482
2008 CH-01 0 39 31 18 6 0 6 25 42 16
2008 CH-02 8 21 40 21 8 2 0 30 30 176
2008 CH-03 6 26 36 20 6 3 3 27 35 191
2008 CH-04 8 31 42 16 4 0 0 20 39 49
2008 CH-05 6 43 30 18 3 0 0 21 49 34

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 4 14 27 36 14 3 2 53 19 363
2019 CH-02 5 14 21 41 16 2 1 59 20 125
2019 CH-03 5 10 29 35 14 4 3 53 16 140
2019 CH-04 2 17 37 34 6 3 0 41 20 50
2018 CH 8 13 33 29 14 1 1 44 22 341
2018 CH-02 10 18 29 25 15 1 2 41 29 105
2018 CH-03 7 9 35 28 17 1 1 47 17 142
2018 CH-04 5 16 36 34 5 2 2 41 22 56
2017 CH 7 16 28 26 14 3 5 44 25 379
2017 CH-02 9 14 24 26 20 5 3 50 25 129
2017 CH-03 5 14 31 26 13 3 7 44 21 154
2017 CH-04 6 23 34 22 8 4 2 32 31 48
2017 CH-05 3 16 35 39 3 0 3 43 20 30
2014 CH 9 19 31 26 9 3 3 37 30 472
2014 CH-02 10 19 27 27 8 4 4 38 32 169
2014 CH-03 7 23 32 26 7 2 3 35 31 181
2014 CH-04 6 13 33 20 19 5 2 43 21 72
2014 CH-05 5 21 40 30 3 0 0 33 27 35
2011 CH 10 18 29 23 13 4 4 39 31 559
2011 CH-01 21 7 7 19 26 7 13 56 36 15
2011 CH-02 8 18 26 24 16 4 3 43 28 213
2011 CH-03 12 15 32 25 11 3 3 38 28 200
2011 CH-04 9 20 33 22 8 5 3 32 31 66
2011 CH-05 12 32 30 16 6 2 2 22 46 48
2008 CH 8 21 30 20 13 4 3 36 31 481
2008 CH-01 6 30 20 18 6 14 6 30 45 16
2008 CH-02 5 20 34 16 20 4 2 38 26 176
2008 CH-03 11 20 26 23 10 3 5 37 34 190
2008 CH-04 10 28 27 27 4 4 0 33 39 49
2008 CH-05 9 20 45 18 9 0 0 27 29 34

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 16 24 34 16 7 2 1 24 42 361
2019 CH-02 12 20 32 24 8 3 2 34 33 124
2019 CH-03 20 27 31 14 7 1 1 21 47 140
2019 CH-04 16 28 39 12 4 0 0 17 44 50
2018 CH 17 27 27 18 6 2 2 25 47 340
2018 CH-02 11 29 24 20 6 6 3 29 44 105
2018 CH-03 23 24 27 17 7 1 1 25 47 142
2018 CH-04 13 33 36 13 2 0 4 15 47 55
2017 CH 14 32 26 13 8 1 6 22 50 379
2017 CH-02 10 34 24 13 11 0 8 26 48 129
2017 CH-03 15 29 26 13 9 1 5 24 48 154
2017 CH-04 26 30 25 9 2 2 6 11 61 48
2017 CH-05 7 50 36 7 0 0 0 7 57 30
2014 CH 20 30 25 14 6 1 3 21 53 469
2014 CH-02 13 33 20 19 8 1 6 29 50 166
2014 CH-03 22 24 33 13 5 0 3 19 47 181
2014 CH-04 24 32 21 12 6 3 2 19 59 72
2014 CH-05 30 46 19 3 3 0 0 5 76 35
2011 CH 18 24 29 15 8 2 4 25 45 557
2011 CH-01 7 7 20 39 6 14 7 57 18 15
2011 CH-02 13 23 31 16 11 1 5 29 38 212
2011 CH-03 20 21 33 15 7 0 3 23 43 200
2011 CH-04 29 29 24 15 1 0 1 17 59 66
2011 CH-05 29 37 18 4 10 2 0 15 67 47
2008 CH 17 25 29 16 7 3 4 24 45 479
2008 CH-01 13 19 38 6 6 6 12 15 38 16
2008 CH-02 14 24 27 19 10 3 3 31 41 175
2008 CH-03 18 28 28 16 5 1 4 22 48 190
2008 CH-04 30 21 27 12 4 4 2 18 54 48
2008 CH-05 14 23 42 15 3 3 0 18 38 34

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 6 10 35 35 13 0 1 48 16 363
2019 CH-02 3 7 26 47 17 1 0 64 10 124
2019 CH-03 9 8 35 35 11 0 1 47 18 141
2019 CH-04 11 15 47 22 5 0 0 27 26 50
2018 CH 6 16 33 32 10 1 1 44 23 342
2018 CH-02 3 14 25 41 14 2 1 57 17 105
2018 CH-03 6 17 35 28 11 1 1 40 24 142
2018 CH-04 5 24 40 25 2 2 2 28 31 57
2017 CH 4 14 37 28 12 2 3 42 19 377
2017 CH-02 2 7 31 40 15 2 3 58 10 129
2017 CH-03 7 14 37 23 13 2 5 38 22 153
2017 CH-04 2 27 41 23 7 0 0 30 30 47
2017 CH-05 7 22 51 16 3 0 0 20 29 30
2014 CH 4 12 38 31 10 2 3 43 17 468
2014 CH-02 4 7 38 33 14 2 3 49 11 168
2014 CH-03 5 9 37 33 10 2 4 46 15 179
2014 CH-04 4 24 38 24 5 1 3 31 29 71
2014 CH-05 5 19 52 24 0 0 0 24 25 35
2011 CH 6 14 32 30 14 1 4 46 21 558
2011 CH-01 0 8 30 21 27 7 7 56 9 14
2011 CH-02 5 10 29 32 18 0 5 53 15 213
2011 CH-03 5 12 28 36 13 1 5 52 19 200
2011 CH-04 8 13 52 23 3 1 0 26 21 66
2011 CH-05 8 36 36 12 8 0 0 20 44 48
2008 CH 7 16 36 25 13 1 2 39 23 481
2008 CH-01 6 14 32 31 5 0 12 41 23 16
2008 CH-02 6 13 29 29 21 2 2 51 19 176
2008 CH-03 5 15 38 25 12 1 3 39 21 190
2008 CH-04 6 23 53 12 4 2 0 16 30 49
2008 CH-05 11 32 38 15 3 0 0 18 44 34

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 11 22 32 22 10 1 1 33 35 363
2019 CH-02 7 11 29 37 15 2 0 52 18 125
2019 CH-03 12 29 30 19 8 1 1 28 42 140
2019 CH-04 22 36 35 2 2 0 3 4 59 50
2018 CH 18 27 27 17 8 1 2 26 46 341
2018 CH-02 11 20 35 19 10 2 3 31 33 105
2018 CH-03 21 34 19 15 9 1 1 25 56 142
2018 CH-04 19 29 31 14 2 2 4 17 51 56
2017 CH 18 24 26 17 10 2 4 29 44 379
2017 CH-02 12 21 27 25 12 1 3 38 34 128
2017 CH-03 21 24 19 16 10 4 6 29 50 155
2017 CH-04 21 23 41 6 6 2 0 13 45 48
2017 CH-05 23 32 25 17 3 0 0 20 55 30
2014 CH 16 25 32 16 6 2 3 23 43 470
2014 CH-02 10 21 33 21 9 2 3 32 33 167
2014 CH-03 15 27 34 15 4 2 3 21 44 181
2014 CH-04 26 28 24 12 4 0 5 17 58 72
2014 CH-05 22 30 38 5 5 0 0 10 52 35
2011 CH 17 21 24 22 8 2 4 33 41 560
2011 CH-01 21 7 7 19 19 7 19 52 39 15
2011 CH-02 14 17 25 25 11 2 5 39 34 214
2011 CH-03 17 21 23 26 8 3 2 36 40 200
2011 CH-04 21 33 31 12 1 0 1 14 55 66
2011 CH-05 28 33 24 12 4 0 0 16 61 48
2008 CH 16 24 30 16 10 2 2 27 42 483
2008 CH-01 14 30 38 6 6 0 6 13 46 16
2008 CH-02 11 19 27 23 17 2 2 41 31 177
2008 CH-03 19 23 34 12 7 2 4 20 44 192
2008 CH-04 24 30 32 12 2 0 0 14 54 48
2008 CH-05 18 43 24 9 3 3 0 12 63 34

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 6 15 28 27 19 2 3 48 22 361
2019 CH-02 5 11 26 29 24 2 2 56 17 124
2019 CH-03 6 13 31 27 17 2 4 47 21 140
2019 CH-04 9 23 29 26 8 3 2 36 34 50
2018 CH 9 17 24 28 18 2 2 48 27 342
2018 CH-02 10 10 30 26 21 3 1 49 20 105
2018 CH-03 7 24 19 25 20 3 1 47 33 142
2018 CH-04 9 24 20 33 8 0 5 44 34 57
2017 CH 9 15 30 22 18 3 4 43 25 379
2017 CH-02 7 10 26 27 24 2 3 54 19 129
2017 CH-03 8 15 33 19 15 4 6 37 26 154
2017 CH-04 10 21 23 26 15 6 0 43 32 48
2017 CH-05 0 20 44 27 10 0 0 36 20 30
2014 CH 6 14 25 32 14 3 6 50 22 469
2014 CH-02 6 15 21 34 14 3 7 53 24 167
2014 CH-03 5 14 27 29 15 4 5 49 21 180
2014 CH-04 9 11 32 26 11 0 10 41 23 72
2014 CH-05 3 14 19 54 8 0 3 63 17 35
2011 CH 6 12 23 32 18 3 6 54 20 557
2011 CH-01 0 15 8 14 27 22 15 64 23 14
2011 CH-02 2 10 22 36 20 2 8 62 14 213
2011 CH-03 9 13 23 31 17 2 4 52 23 200
2011 CH-04 8 15 28 32 11 2 4 46 24 65
2011 CH-05 12 14 32 20 16 4 2 38 28 48
2008 CH 8 19 27 24 13 4 5 41 30 482
2008 CH-01 0 30 33 25 0 0 12 28 34 16
2008 CH-02 2 16 24 30 19 5 4 54 20 176
2008 CH-03 11 21 28 19 11 4 6 34 35 191
2008 CH-04 14 17 27 28 11 2 0 40 32 49
2008 CH-05 17 25 23 23 9 3 0 33 43 34

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 15 24 30 21 6 2 2 29 40 363
2019 CH-02 11 17 29 30 11 0 2 41 29 126
2019 CH-03 16 27 31 20 3 3 1 24 44 139
2019 CH-04 19 28 29 15 2 5 2 18 50 50
2018 CH 17 24 32 14 6 3 3 22 44 341
2018 CH-02 10 21 37 15 6 6 5 24 35 105
2018 CH-03 22 23 29 15 7 3 1 23 47 141
2018 CH-04 16 25 37 16 2 2 4 18 43 57
2017 CH 13 26 32 14 7 3 5 22 43 378
2017 CH-02 12 20 34 16 9 5 5 28 35 129
2017 CH-03 12 26 33 12 7 3 7 21 43 154
2017 CH-04 17 38 31 11 2 0 2 13 56 48
2017 CH-05 14 43 27 17 0 0 0 17 56 30
2014 CH 15 25 30 15 7 3 5 24 44 470
2014 CH-02 10 23 26 21 9 2 7 34 37 168
2014 CH-03 18 20 36 12 5 4 4 19 42 180
2014 CH-04 22 25 26 9 9 3 6 20 52 72
2014 CH-05 19 43 25 13 0 0 0 13 62 35

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 7 20 37 23 12 1 1 35 27 363
2019 CH-02 6 16 33 26 18 0 0 44 22 126
2019 CH-03 5 18 35 30 10 0 2 41 24 139
2019 CH-04 14 37 37 8 1 2 0 10 52 50
Top of Page

My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 68 17 5 5 3 0 2 86 8 363
2019 CH-02 68 18 5 3 4 0 2 88 7 126
2019 CH-03 68 13 6 6 2 1 3 85 8 140
2019 CH-04 62 22 6 8 2 0 0 84 10 50
2017 CH 69 15 9 4 2 0 1 85 6 381
2017 CH-02 75 14 8 2 1 0 1 90 3 129
2017 CH-03 67 16 6 6 4 1 1 84 10 156
2017 CH-04 69 10 17 2 2 0 0 79 4 48
2017 CH-05 62 18 17 3 0 0 0 80 3 30
2014 CH 69 15 6 3 3 1 3 87 7 473
2014 CH-02 68 14 6 3 3 1 5 86 7 169
2014 CH-03 68 17 6 3 4 1 3 87 7 182
2014 CH-04 66 19 6 1 4 1 2 89 5 72
2014 CH-05 71 13 5 11 0 0 0 84 11 35
2011 CH 66 14 6 6 4 1 4 83 10 555
2011 CH-01 71 15 7 0 7 0 0 86 7 14
2011 CH-02 67 14 6 4 3 0 6 86 7 211
2011 CH-03 70 11 5 7 5 0 2 82 12 200
2011 CH-04 64 20 8 1 3 0 3 87 5 65
2011 CH-05 54 14 12 14 6 0 0 68 20 48
2008 CH 64 14 5 6 4 0 7 84 11 484
2008 CH-01 50 19 6 19 6 0 0 69 25 16
2008 CH-02 69 11 5 6 3 0 7 86 9 178
2008 CH-03 62 14 6 4 6 0 8 83 10 191
2008 CH-04 59 21 4 9 3 0 4 83 12 49
2008 CH-05 56 26 3 9 6 0 0 83 14 34

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 21 31 18 15 5 6 4 58 22 363
2019 CH-02 19 34 17 14 7 6 3 59 22 126
2019 CH-03 17 31 18 18 5 6 4 54 26 140
2019 CH-04 21 24 17 16 7 8 6 53 27 50
2018 CH 17 37 20 12 5 5 4 60 18 341
2018 CH-02 12 30 23 21 5 5 4 46 28 105
2018 CH-03 15 38 21 9 6 5 6 59 17 141
2018 CH-04 28 32 17 5 4 11 4 70 10 57
2017 CH 23 32 19 9 9 5 4 60 20 381
2017 CH-02 19 30 25 8 8 3 8 55 18 129
2017 CH-03 24 31 17 12 10 6 2 59 23 156
2017 CH-04 27 34 13 8 6 8 4 70 16 48
2017 CH-05 29 47 14 7 3 0 0 76 10 30
2014 CH 21 35 18 10 8 4 4 61 19 473
2014 CH-02 19 31 16 15 10 5 4 55 27 169
2014 CH-03 19 34 20 10 8 3 5 58 20 182
2014 CH-04 27 44 15 4 2 6 2 77 7 72
2014 CH-05 27 52 13 5 0 3 0 81 6 35

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 34 33 15 11 5 2 0 69 16 362
2019 CH-02 31 38 13 11 7 1 0 69 18 126
2019 CH-03 28 32 20 11 6 3 0 62 17 139
2019 CH-04 39 29 6 22 2 2 0 69 24 50
2018 CH 36 35 10 9 7 2 0 73 17 340
2018 CH-02 26 38 14 13 7 1 1 66 21 105
2018 CH-03 36 33 11 10 9 2 0 70 19 141
2018 CH-04 44 35 7 5 7 2 0 80 13 57
2017 CH 41 30 11 8 8 2 0 72 17 381
2017 CH-02 38 38 8 7 7 1 0 77 15 129
2017 CH-03 41 25 14 7 10 2 0 68 17 156
2017 CH-04 43 26 10 10 8 3 0 71 19 48
2017 CH-05 48 29 7 16 0 0 0 77 16 30
2014 CH 35 35 11 11 7 1 0 71 18 473
2014 CH-02 32 35 13 10 9 1 0 68 19 169
2014 CH-03 34 31 12 14 8 1 0 66 22 182
2014 CH-04 39 38 8 6 6 3 1 79 12 72
2014 CH-05 49 43 5 3 0 0 0 92 3 35

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 42 38 11 6 3 0 0 81 9 363
2019 CH-02 42 35 12 6 4 1 0 78 10 126
2019 CH-03 39 38 12 9 2 0 0 78 11 140
2019 CH-04 42 45 4 4 4 0 0 87 9 50
2018 CH 41 38 12 6 3 0 0 79 8 341
2018 CH-02 34 42 12 10 2 1 0 76 12 105
2018 CH-03 40 39 13 4 3 0 0 79 7 141
2018 CH-04 44 36 11 7 2 0 0 80 9 57
2017 CH 43 40 8 7 2 0 0 83 9 381
2017 CH-02 45 40 9 5 2 0 0 84 7 129
2017 CH-03 44 38 9 7 2 0 0 82 9 156
2017 CH-04 47 33 8 12 0 0 0 80 12 48
2017 CH-05 35 55 3 7 0 0 0 90 7 30
2014 CH 36 45 9 6 2 0 0 82 9 473
2014 CH-02 36 42 10 8 4 0 0 78 12 169
2014 CH-03 38 43 8 6 3 1 1 82 9 182
2014 CH-04 32 50 11 5 0 1 1 83 6 72
2014 CH-05 36 59 6 0 0 0 0 94 0 35

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 36 44 13 4 1 1 0 81 6 362
2019 CH-02 29 49 16 4 2 0 0 78 6 126
2019 CH-03 35 44 13 5 2 1 0 80 7 139
2019 CH-04 42 42 12 2 0 0 1 85 2 50
2018 CH 37 41 13 6 2 1 0 79 8 340
2018 CH-02 30 41 20 6 2 1 0 71 8 104
2018 CH-03 35 39 13 8 3 2 0 76 11 141
2018 CH-04 45 46 5 2 2 0 0 91 4 57
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 35 29 19 9 3 1 4 67 13 364
2019 CH-02 20 29 21 14 7 2 7 54 23 126
2019 CH-03 36 29 21 10 1 1 2 66 12 141
2019 CH-04 50 30 16 2 0 0 1 81 2 50

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 36 36 16 8 4 0 0 72 12 364
2019 CH-02 30 38 17 10 4 1 1 68 14 125
2019 CH-03 34 37 16 7 5 0 0 71 13 141
2019 CH-04 41 37 14 6 2 0 0 78 9 50
2018 CH 33 36 16 11 3 0 0 70 14 337
2018 CH-02 24 42 16 16 3 1 0 66 19 103
2018 CH-03 38 32 16 10 3 0 1 70 13 141
2018 CH-04 30 42 19 7 2 0 0 72 9 57
2017 CH 39 38 10 7 5 1 0 77 13 381
2017 CH-02 32 45 12 7 5 0 0 76 12 129
2017 CH-03 42 33 11 8 7 0 0 74 15 156
2017 CH-04 49 33 6 6 4 2 0 84 10 48
2017 CH-05 35 36 10 9 7 3 0 73 17 30
2014 CH 34 34 15 10 5 1 0 69 16 473
2014 CH-02 31 38 14 10 7 1 0 69 17 169
2014 CH-03 37 31 14 10 6 2 0 69 17 182
2014 CH-04 39 27 14 16 1 1 1 68 18 72
2014 CH-05 30 44 21 5 0 0 0 74 5 35
2011 CH 32 39 12 10 6 1 1 72 16 560
2011 CH-01 41 27 13 13 7 0 0 67 20 15
2011 CH-02 32 37 15 12 3 1 1 70 15 214
2011 CH-03 34 36 11 10 10 0 0 70 19 200
2011 CH-04 30 49 6 10 4 0 0 79 15 66
2011 CH-05 24 49 16 6 4 2 0 74 10 48
2008 CH 27 33 16 13 10 0 0 60 23 485
2008 CH-01 23 39 19 0 19 0 0 62 19 16
2008 CH-02 25 36 16 12 11 0 0 61 23 178
2008 CH-03 30 32 15 14 8 1 0 63 22 192
2008 CH-04 24 32 12 13 16 0 2 58 30 49
2008 CH-05 28 26 21 17 9 0 0 54 26 34

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 44 31 14 6 3 2 1 77 9 363
2019 CH-02 39 30 16 9 3 2 1 71 12 125
2019 CH-03 46 29 12 7 4 1 1 76 11 141
2019 CH-04 47 33 12 4 0 2 2 83 4 49
2018 CH 41 30 14 8 4 2 1 74 12 335
2018 CH-02 28 35 18 9 4 6 1 67 13 102
2018 CH-03 45 27 13 9 5 0 1 73 14 140
2018 CH-04 51 28 13 5 4 0 0 79 9 57
2017 CH 41 32 13 6 5 2 1 75 11 381
2017 CH-02 40 30 17 8 5 0 1 70 14 129
2017 CH-03 40 35 12 7 4 2 1 77 11 156
2017 CH-04 51 28 10 2 4 4 0 83 6 48
2017 CH-05 44 26 20 0 3 6 0 75 4 30
2014 CH 39 33 12 9 5 2 1 73 14 473
2014 CH-02 32 40 10 10 6 2 0 73 16 169
2014 CH-03 43 24 14 10 6 2 1 69 16 182
2014 CH-04 39 36 11 8 4 1 1 77 12 72
2014 CH-05 40 43 11 3 0 3 0 86 3 35
2011 CH 41 32 11 7 6 2 1 75 13 559
2011 CH-01 54 33 0 7 6 0 0 87 13 15
2011 CH-02 37 31 14 9 4 3 2 72 13 214
2011 CH-03 46 31 9 7 8 0 0 77 15 200
2011 CH-04 45 30 9 4 6 4 0 79 11 66
2011 CH-05 32 41 16 2 8 2 0 74 10 48
2008 CH 34 30 13 11 9 2 0 65 21 483
2008 CH-01 18 37 13 26 6 0 0 55 32 16
2008 CH-02 33 29 17 11 8 2 0 63 20 178
2008 CH-03 37 29 12 9 10 3 0 68 19 190
2008 CH-04 29 33 2 19 10 5 2 67 31 49
2008 CH-05 31 37 12 6 14 0 0 68 20 34

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 40 36 13 7 3 1 1 78 9 365
2019 CH-02 35 39 14 6 3 1 1 76 9 126
2019 CH-03 37 39 14 7 3 0 0 76 10 141
2019 CH-04 48 29 13 9 2 0 0 76 11 50
2018 CH 38 34 13 10 4 1 0 73 14 336
2018 CH-02 24 41 15 15 3 2 0 66 18 101
2018 CH-03 40 33 13 8 4 1 1 74 12 141
2018 CH-04 48 25 13 12 2 0 0 73 14 57
2017 CH 39 35 11 9 5 1 0 75 14 380
2017 CH-02 34 45 11 9 1 0 0 79 10 129
2017 CH-03 39 32 10 9 8 1 1 73 17 156
2017 CH-04 50 28 9 6 2 4 0 82 8 47
2017 CH-05 38 23 20 9 7 3 0 63 17 30
2014 CH 35 36 13 7 6 2 1 73 14 473
2014 CH-02 27 41 14 8 9 2 0 69 17 169
2014 CH-03 37 33 15 7 6 1 1 72 13 182
2014 CH-04 38 35 9 5 8 3 2 77 13 72
2014 CH-05 48 35 14 3 0 0 0 83 3 35
2011 CH 35 35 13 10 5 1 1 71 16 560
2011 CH-01 40 47 7 0 0 0 6 92 0 15
2011 CH-02 30 39 13 9 6 1 0 71 16 214
2011 CH-03 42 29 10 15 4 0 0 71 19 200
2011 CH-04 30 39 16 9 6 0 0 69 15 66
2011 CH-05 32 29 28 6 6 0 0 61 12 48
2008 CH 29 35 12 13 10 1 0 65 23 484
2008 CH-01 11 45 13 20 12 0 0 55 32 16
2008 CH-02 27 37 12 13 9 1 0 66 22 178
2008 CH-03 32 32 11 13 10 1 0 65 23 191
2008 CH-04 30 34 6 14 12 2 2 67 27 49
2008 CH-05 34 32 17 9 9 0 0 66 17 34

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 78 12 3 2 1 0 3 93 3 363
2019 CH-02 79 13 2 1 2 1 2 95 3 124
2019 CH-03 74 14 3 2 1 0 5 93 4 141
2019 CH-04 81 7 8 4 0 0 0 88 4 50
2017 CH 77 15 4 1 2 1 2 94 2 381
2017 CH-02 76 16 5 0 2 0 1 93 2 129
2017 CH-03 82 12 1 1 1 1 2 97 2 156
2017 CH-04 77 13 6 2 0 0 2 92 2 48
2017 CH-05 71 23 3 0 0 3 0 97 0 30
2014 CH 80 11 3 1 2 1 3 94 3 472
2014 CH-02 79 13 2 0 3 1 3 95 3 169
2014 CH-03 80 12 2 1 1 1 4 95 3 181
2014 CH-04 76 9 8 1 1 0 4 89 3 72
2014 CH-05 86 11 3 0 0 0 0 97 0 35
2011 CH 76 12 4 1 2 0 4 92 3 559
2011 CH-01 80 7 0 0 7 0 7 92 8 15
2011 CH-02 75 12 4 2 2 0 6 92 4 214
2011 CH-03 79 11 4 1 2 0 2 92 3 199
2011 CH-04 80 12 6 0 1 0 0 92 1 66
2011 CH-05 70 20 6 2 0 2 0 92 2 48
2008 CH 77 9 3 3 3 1 5 92 6 485
2008 CH-01 75 6 0 13 6 0 0 81 19 16
2008 CH-02 79 8 2 2 3 1 7 93 5 178
2008 CH-03 74 9 4 3 2 1 7 90 6 192
2008 CH-04 75 19 0 0 4 0 2 96 4 49
2008 CH-05 80 12 3 3 3 0 0 91 6 34

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 57 24 7 5 2 1 3 85 8 364
2019 CH-02 61 21 6 3 2 2 4 87 6 125
2019 CH-03 52 28 8 5 4 1 3 83 9 141
2019 CH-04 63 22 4 9 0 0 2 87 9 50
2017 CH 57 22 7 5 4 2 2 83 10 380
2017 CH-02 62 23 7 4 3 0 1 86 8 129
2017 CH-03 53 19 9 8 5 2 5 77 14 156
2017 CH-04 65 25 2 6 0 2 0 92 6 48
2017 CH-05 53 34 11 0 0 3 0 89 0 29
2014 CH 52 23 7 6 6 3 3 80 12 473
2014 CH-02 52 23 8 6 6 4 2 80 12 169
2014 CH-03 53 22 8 4 8 2 3 79 13 182
2014 CH-04 54 22 4 9 4 0 6 81 14 72
2014 CH-05 51 32 3 3 0 5 6 94 3 35
2011 CH 54 24 9 4 5 2 3 82 9 560
2011 CH-01 74 7 6 6 0 0 7 87 7 15
2011 CH-02 55 25 8 4 4 1 1 83 8 214
2011 CH-03 55 21 9 4 6 2 3 80 10 200
2011 CH-04 57 26 9 2 4 0 2 85 6 66
2011 CH-05 46 32 4 4 8 0 6 83 13 48

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 53 26 13 3 3 2 0 81 6 363
2019 CH-02 48 27 15 4 2 3 1 77 7 125
2019 CH-03 50 26 15 2 5 2 0 77 7 141
2019 CH-04 60 30 8 2 0 0 0 90 2 50
2018 CH 50 28 11 6 3 2 0 80 9 337
2018 CH-02 39 34 10 11 3 4 0 76 14 103
2018 CH-03 50 30 12 4 3 2 0 81 7 140
2018 CH-04 63 21 11 2 4 0 0 84 5 57
2017 CH 54 24 11 4 5 2 0 80 9 380
2017 CH-02 47 33 11 3 4 1 1 81 8 129
2017 CH-03 57 19 12 4 6 2 0 78 10 156
2017 CH-04 66 21 6 0 4 4 0 90 4 48
2017 CH-05 49 20 18 11 0 3 0 71 11 29

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 47 32 11 7 3 0 0 79 10 365
2019 CH-02 47 31 10 8 3 1 1 79 11 126
2019 CH-03 42 31 15 7 5 0 0 73 12 141
2019 CH-04 55 26 9 8 2 0 0 81 10 50
2018 CH 41 31 14 9 5 0 0 73 13 338
2018 CH-02 32 37 17 9 4 1 0 70 13 103
2018 CH-03 45 28 14 9 5 0 0 73 14 141
2018 CH-04 42 31 12 9 5 0 0 73 14 57
2017 CH 47 30 10 7 5 1 0 78 12 379
2017 CH-02 46 36 8 4 6 0 0 82 10 129
2017 CH-03 49 22 14 10 5 1 0 71 15 155
2017 CH-04 47 39 5 2 4 2 0 89 6 48
2017 CH-05 42 34 7 11 4 3 0 78 15 29
2014 CH 43 31 11 8 6 1 0 75 14 473
2014 CH-02 39 36 8 10 8 0 0 75 17 169
2014 CH-03 44 25 17 7 5 2 0 70 12 182
2014 CH-04 47 28 8 9 5 1 1 77 14 72
2014 CH-05 51 38 5 5 0 0 0 89 5 35

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 16 52 18 6 1 3 3 73 8 85
2019 CH-03 6 57 28 5 5 0 0 63 9 27
2019 CH-05 29 51 17 3 0 0 0 80 3 31
Top of Page

Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 25 35 17 10 3 11 0 67 14 363
2019 CH-02 24 32 17 10 3 14 0 65 16 126
2019 CH-03 25 33 17 12 3 9 0 64 17 141
2019 CH-04 15 41 19 9 4 12 0 63 15 50
2018 CH 24 31 24 7 4 11 0 61 11 341
2018 CH-02 14 35 26 7 2 15 1 59 10 105
2018 CH-03 28 29 23 7 3 10 0 63 11 141
2018 CH-04 30 23 26 7 3 11 0 59 11 57
2017 CH 24 34 17 8 5 12 0 66 15 381
2017 CH-02 23 32 21 8 4 12 0 63 13 129
2017 CH-03 25 34 16 7 5 13 0 68 14 156
2017 CH-04 19 35 14 8 4 19 0 68 15 48
2017 CH-05 29 25 16 20 7 3 0 56 27 30
2014 CH 23 32 18 10 5 11 0 62 17 472
2014 CH-02 22 31 19 9 7 12 0 60 18 169
2014 CH-03 22 31 17 13 4 11 1 61 20 181
2014 CH-04 30 31 15 9 3 13 0 69 14 72
2014 CH-05 30 38 22 5 3 3 0 70 8 35
2011 CH 23 32 17 9 8 10 1 62 18 557
2011 CH-01 20 39 20 7 14 0 0 59 21 15
2011 CH-02 20 34 17 9 7 12 0 62 18 213
2011 CH-03 27 28 18 7 7 12 1 63 16 198
2011 CH-04 24 35 17 8 9 8 0 64 18 66
2011 CH-05 20 31 18 18 10 4 0 52 29 48

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 20 37 20 14 4 5 0 60 19 362
2019 CH-02 16 41 19 16 2 6 0 60 20 125
2019 CH-03 22 28 23 17 5 5 0 53 23 141
2019 CH-04 17 47 15 14 5 2 0 65 19 50
2018 CH 20 32 24 11 9 4 0 54 21 341
2018 CH-02 12 35 28 13 7 5 1 49 21 105
2018 CH-03 24 30 23 9 11 4 0 56 20 141
2018 CH-04 21 34 23 12 6 3 0 57 19 57
2017 CH 19 35 17 16 9 4 0 56 26 380
2017 CH-02 22 31 19 16 8 4 0 55 25 129
2017 CH-03 18 38 16 14 8 4 0 59 24 156
2017 CH-04 9 36 25 16 11 4 0 46 28 48
2017 CH-05 16 36 10 24 13 0 0 53 37 29
2014 CH 17 33 23 15 7 4 0 52 23 472
2014 CH-02 18 32 23 12 9 5 0 53 22 169
2014 CH-03 13 36 21 19 5 5 1 52 26 181
2014 CH-04 21 26 25 16 8 4 0 49 25 72
2014 CH-05 19 36 27 10 8 0 0 55 19 35
2011 CH 18 34 20 15 9 3 1 54 26 558
2011 CH-01 20 46 0 21 14 0 0 65 35 15
2011 CH-02 17 34 23 14 10 2 0 53 24 213
2011 CH-03 21 33 19 14 10 2 0 55 25 199
2011 CH-04 12 34 18 21 9 5 0 49 32 66
2011 CH-05 18 33 20 20 8 2 0 51 28 48
2008 CH 18 32 19 16 9 5 0 53 27 484
2008 CH-01 25 19 43 13 0 0 0 44 13 16
2008 CH-02 18 30 25 15 5 5 1 52 21 177
2008 CH-03 17 37 11 16 12 6 0 58 30 192
2008 CH-04 17 16 19 22 17 8 0 36 43 49
2008 CH-05 22 46 14 12 3 3 0 71 15 34

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 13 33 24 15 6 9 0 51 23 360
2019 CH-02 12 36 23 13 5 10 0 54 21 124
2019 CH-03 11 29 25 18 8 9 0 44 29 140
2019 CH-04 7 33 25 19 9 8 0 43 30 50
2018 CH 11 26 30 16 8 8 0 41 26 338
2018 CH-02 9 24 34 17 7 8 1 37 26 105
2018 CH-03 12 24 30 16 8 10 0 40 27 140
2018 CH-04 7 31 31 15 9 7 0 42 25 55
2017 CH 14 29 22 16 12 8 0 47 30 381
2017 CH-02 17 26 24 17 9 6 0 46 29 129
2017 CH-03 15 28 23 12 11 10 0 48 26 156
2017 CH-04 9 27 27 18 13 7 0 39 32 48
2017 CH-05 0 51 6 24 16 3 0 53 41 30
2014 CH 12 28 24 16 12 8 0 43 30 472
2014 CH-02 16 26 22 15 11 10 0 46 30 169
2014 CH-03 8 31 22 18 13 8 1 42 34 181
2014 CH-04 14 22 24 18 13 9 0 40 34 72
2014 CH-05 14 33 35 8 11 0 0 47 19 35
2011 CH 11 32 20 21 7 8 0 48 31 560
2011 CH-01 20 46 14 21 0 0 0 65 21 15
2011 CH-02 13 27 23 21 7 8 0 44 30 214
2011 CH-03 11 35 16 20 9 9 0 51 32 200
2011 CH-04 5 33 24 20 9 9 0 41 32 66
2011 CH-05 6 34 22 24 8 4 2 43 34 48
2008 CH 10 27 21 21 12 10 0 40 36 484
2008 CH-01 6 37 26 19 13 0 0 43 31 16
2008 CH-02 9 26 22 19 9 14 0 41 33 178
2008 CH-03 11 26 21 18 16 7 0 40 37 191
2008 CH-04 7 22 13 34 12 12 0 33 52 49
2008 CH-05 13 32 17 26 3 9 0 49 32 34

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 14 29 27 18 8 3 0 45 27 361
2019 CH-02 15 34 26 15 5 4 0 52 22 125
2019 CH-03 13 23 28 21 11 3 0 37 34 140
2019 CH-04 8 28 29 24 10 2 0 36 34 50
2018 CH 13 33 20 19 10 4 0 48 31 341
2018 CH-02 9 37 19 21 10 3 1 48 32 105
2018 CH-03 13 31 22 20 10 4 0 45 32 141
2018 CH-04 14 30 19 17 12 7 0 48 32 57
2017 CH 12 37 20 17 10 5 0 52 28 379
2017 CH-02 15 33 21 18 11 3 0 49 29 129
2017 CH-03 11 40 20 14 8 6 0 55 23 155
2017 CH-04 4 40 19 23 10 4 0 47 34 47
2017 CH-05 9 45 14 20 9 3 0 55 31 30
2014 CH 12 32 21 18 11 5 1 47 31 472
2014 CH-02 15 31 19 16 14 4 0 48 32 169
2014 CH-03 10 35 19 18 11 6 1 49 31 181
2014 CH-04 13 23 28 18 12 5 0 38 32 72
2014 CH-05 14 41 22 21 0 3 0 56 22 35
2011 CH 13 32 21 19 12 4 0 46 31 559
2011 CH-01 20 19 6 41 7 7 0 42 51 15
2011 CH-02 15 32 22 19 10 1 0 48 30 214
2011 CH-03 12 32 20 17 13 5 0 47 32 199
2011 CH-04 4 28 27 21 15 5 0 34 38 66
2011 CH-05 8 36 24 16 14 2 0 45 31 48
2008 CH 13 34 18 21 10 2 0 49 32 484
2008 CH-01 24 36 13 27 0 0 0 60 27 16
2008 CH-02 10 35 22 21 9 3 1 46 32 177
2008 CH-03 16 36 15 19 13 1 0 53 32 192
2008 CH-04 12 23 20 31 10 4 0 37 42 49
2008 CH-05 19 38 11 23 6 3 0 58 30 34

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 48 23 11 5 2 10 2 80 8 365
2019 CH-02 51 22 8 2 4 10 2 83 7 126
2019 CH-03 50 24 10 5 1 8 2 82 7 141
2019 CH-04 35 28 19 5 0 14 0 73 6 50
Top of Page

My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 20 45 24 7 2 2 0 67 8 365
2019 CH-02 23 48 19 5 1 3 0 74 7 126
2019 CH-03 15 47 26 9 1 2 1 63 11 141
2019 CH-04 17 43 27 6 4 4 0 62 10 50
2018 CH 20 44 25 8 2 0 0 64 10 341
2018 CH-02 19 48 20 6 3 1 1 69 10 104
2018 CH-03 16 44 30 8 3 0 0 60 10 142
2018 CH-04 20 46 26 7 0 0 0 67 7 57
2017 CH 24 42 21 9 3 1 0 66 12 379
2017 CH-02 22 45 20 8 4 1 0 68 13 128
2017 CH-03 27 38 22 8 4 1 0 66 12 156
2017 CH-04 15 42 27 16 0 0 0 57 16 47
2017 CH-05 25 39 22 14 0 0 0 65 14 30
2014 CH 19 43 22 10 4 3 0 63 14 473
2014 CH-02 19 41 24 7 7 2 0 61 15 169
2014 CH-03 18 44 21 11 2 4 0 64 14 182
2014 CH-04 18 42 20 15 3 2 0 62 18 72
2014 CH-05 25 33 35 5 3 0 0 58 7 35
2011 CH 21 44 18 10 5 2 0 66 15 559
2011 CH-01 34 34 6 20 0 6 0 72 22 15
2011 CH-02 21 43 19 11 3 2 1 66 15 214
2011 CH-03 20 45 18 10 6 2 0 66 16 199
2011 CH-04 17 46 20 9 6 2 0 64 15 66
2011 CH-05 28 38 20 8 6 0 0 66 14 48

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 11 36 28 16 5 4 0 49 22 363
2019 CH-02 14 34 28 15 4 5 0 51 20 125
2019 CH-03 10 36 29 15 6 3 1 48 22 140
2019 CH-04 5 35 28 21 7 4 0 42 29 50

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 28 36 18 10 3 3 2 67 14 364
2019 CH-02 27 33 21 10 4 2 2 63 15 125
2019 CH-03 22 41 18 13 2 3 2 65 16 141
2019 CH-04 31 29 17 8 4 6 4 67 14 50
2018 CH 27 43 16 6 5 2 1 72 11 342
2018 CH-02 17 48 17 8 5 3 2 69 14 105
2018 CH-03 30 41 18 6 4 1 1 72 10 142
2018 CH-04 27 49 14 7 2 2 0 77 9 57
2017 CH 30 39 14 9 5 3 1 72 14 380
2017 CH-02 21 45 14 11 6 1 2 69 17 128
2017 CH-03 29 39 15 7 5 4 1 72 13 156
2017 CH-04 38 36 9 13 2 2 0 76 16 48
2017 CH-05 48 28 20 3 0 0 0 76 3 30
2014 CH 28 40 15 7 4 4 2 73 12 473
2014 CH-02 26 43 13 8 5 3 2 73 14 169
2014 CH-03 28 36 18 8 3 6 2 69 12 182
2014 CH-04 34 36 12 11 4 3 1 72 15 72
2014 CH-05 44 49 5 0 3 0 0 92 3 35
2011 CH 28 37 12 10 5 7 2 71 16 559
2011 CH-01 19 33 7 7 7 26 0 71 19 15
2011 CH-02 23 39 14 11 4 6 2 68 17 214
2011 CH-03 35 34 9 6 6 7 3 77 13 200
2011 CH-04 22 32 18 15 7 5 2 58 24 66
2011 CH-05 28 44 8 14 4 2 0 73 19 47
2008 CH 23 41 13 12 5 5 1 68 18 484
2008 CH-01 13 55 13 19 0 0 0 68 19 16
2008 CH-02 18 44 14 10 5 6 2 67 17 178
2008 CH-03 28 37 10 14 4 6 1 71 19 191
2008 CH-04 18 44 12 16 6 2 2 65 23 49
2008 CH-05 30 38 20 9 3 0 0 68 12 34

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 25 41 22 7 2 2 1 68 10 363
2019 CH-02 25 39 25 6 2 2 0 66 9 126
2019 CH-03 19 47 21 8 3 2 1 67 11 140
2019 CH-04 28 32 22 9 2 6 0 64 12 49
2018 CH 29 41 20 5 4 1 0 71 9 339
2018 CH-02 20 46 22 3 5 2 1 69 9 105
2018 CH-03 31 40 17 6 4 1 0 72 10 140
2018 CH-04 33 37 25 3 2 0 0 70 5 57

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 16 26 20 11 12 11 3 50 27 363
2019 CH-02 14 28 16 15 14 11 3 48 33 126
2019 CH-03 14 27 25 11 12 10 1 45 27 139
2019 CH-04 11 21 20 10 12 20 6 43 30 50
2018 CH 16 26 22 14 12 8 3 47 29 342
2018 CH-02 15 25 24 19 9 6 2 43 31 105
2018 CH-03 16 27 19 14 14 7 1 48 31 142
2018 CH-04 12 27 25 8 9 14 4 48 22 57
2017 CH 17 26 17 14 12 12 2 50 31 380
2017 CH-02 18 25 15 16 12 12 2 50 33 129
2017 CH-03 16 27 17 13 14 11 2 49 31 155
2017 CH-04 17 23 18 16 7 19 0 49 28 48
2017 CH-05 18 29 20 10 13 3 7 52 26 30
2014 CH 12 26 19 16 13 12 2 44 33 473
2014 CH-02 11 23 23 16 16 10 1 38 36 169
2014 CH-03 11 31 16 15 11 15 2 50 31 182
2014 CH-04 18 21 16 18 13 12 2 45 36 72
2014 CH-05 17 30 24 16 5 5 3 51 23 35
2011 CH 12 23 18 16 12 15 3 43 35 558
2011 CH-01 13 26 0 19 29 7 7 45 55 15
2011 CH-02 9 20 19 20 12 17 2 37 40 214
2011 CH-03 14 28 18 14 12 11 5 49 30 198
2011 CH-04 9 21 20 12 13 24 0 40 34 66
2011 CH-05 14 19 20 22 10 12 4 38 37 48

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 12 31 24 18 11 3 0 44 30 364
2019 CH-02 14 27 26 17 11 6 0 43 30 126
2019 CH-03 7 34 21 22 14 2 0 41 37 141
2019 CH-04 11 31 28 19 9 3 0 43 28 49
2018 CH 17 25 25 20 12 1 0 43 32 342
2018 CH-02 16 18 30 21 12 3 1 35 34 105
2018 CH-03 15 28 23 23 11 0 0 43 34 142
2018 CH-04 18 28 23 19 11 2 0 46 30 57
2017 CH 18 27 20 20 14 1 0 45 34 381
2017 CH-02 18 26 25 19 12 0 0 44 31 129
2017 CH-03 20 25 21 18 15 1 0 45 33 156
2017 CH-04 10 40 16 22 10 2 0 51 33 48
2017 CH-05 16 31 14 32 7 0 0 48 39 30
2014 CH 12 27 21 21 17 2 0 40 39 472
2014 CH-02 11 27 22 19 17 3 0 40 38 168
2014 CH-03 11 26 20 23 17 3 0 38 41 182
2014 CH-04 16 26 19 20 17 2 0 43 38 72
2014 CH-05 19 25 24 16 16 0 0 43 33 35
2011 CH 18 34 19 16 10 1 1 53 27 560
2011 CH-01 20 33 19 13 7 0 7 58 21 15
2011 CH-02 14 35 17 19 12 3 0 51 32 214
2011 CH-03 21 33 16 17 13 0 0 54 30 200
2011 CH-04 20 30 32 9 8 0 1 50 17 66
2011 CH-05 20 32 28 18 2 0 0 52 20 48
2008 CH 16 38 19 14 10 2 0 55 25 483
2008 CH-01 17 32 13 26 13 0 0 49 38 16
2008 CH-02 11 34 26 13 13 2 1 47 27 177
2008 CH-03 19 41 13 15 10 1 0 61 26 191
2008 CH-04 18 33 21 16 8 5 0 53 25 49
2008 CH-05 21 53 9 9 3 3 3 79 12 34

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 CH 10 25 16 19 25 4 2 37 46 365
2019 CH-02 9 21 15 23 26 5 1 32 52 126
2019 CH-03 6 27 15 19 29 3 2 34 50 141
2019 CH-04 11 31 11 18 19 9 3 47 41 50
2018 CH 13 23 20 19 21 2 1 37 42 342
2018 CH-02 9 20 19 26 23 2 1 30 51 105
2018 CH-03 13 22 21 21 20 2 0 35 43 142
2018 CH-04 11 36 17 12 21 2 2 48 35 57
2017 CH 14 22 17 21 23 2 1 37 46 381
2017 CH-02 11 21 17 25 25 2 1 32 51 129
2017 CH-03 14 25 18 19 21 2 1 40 42 156
2017 CH-04 14 26 20 12 25 2 0 41 38 48
2017 CH-05 22 16 19 26 16 0 0 39