2019 Public Service Employee Survey Results for the Public Service by Question 94. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2019 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 19 46 6 20 9 1 0 65 29 193
2019 AO-02 17 75 0 8 0 0 0 92 8 12
2019 AO-03 13 46 7 22 11 1 0 60 33 125
2019 AO-04 20 45 5 20 10 0 0 65 30 39
2017 AO 8 43 9 22 18 0 0 51 40 255
2017 AO-02 8 46 0 38 8 0 0 54 46 13
2017 AO-03 7 40 11 21 21 0 0 47 42 175
2017 AO-04 2 52 5 27 14 0 0 54 41 41
2017 AO-05 26 40 8 9 17 0 0 66 26 12
2014 AO 11 42 9 21 17 0 0 52 38 275
2014 AO-01 12 69 0 13 6 0 0 81 19 16
2014 AO-02 0 39 12 42 7 0 0 39 49 15
2014 AO-03 8 38 10 23 20 0 0 47 43 181
2014 AO-04 15 45 11 14 15 0 0 60 29 46
2014 AO-05 38 47 0 0 16 0 0 84 16 14
2011 AO 19 46 6 17 11 1 0 65 29 335
2011 AO-01 40 39 10 10 0 0 0 80 10 10
2011 AO-02 17 55 5 10 13 0 0 72 23 40
2011 AO-03 14 44 8 20 14 1 0 58 34 188
2011 AO-04 21 50 2 22 3 2 0 73 26 63
2011 AO-05 43 37 7 3 10 0 0 80 13 31
2008 AO 16 49 6 17 11 0 0 65 28 269
2008 AO-01 10 41 21 29 0 0 0 51 29 10
2008 AO-02 14 52 7 20 8 0 0 66 27 92
2008 AO-03 10 44 7 22 18 0 0 54 40 80
2008 AO-04 19 52 5 15 9 0 0 70 24 42
2008 AO-05 30 55 0 4 11 0 0 85 15 29

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 61 22 9 4 2 0 2 85 6 193
2019 AO-02 75 25 0 0 0 0 0 100 0 12
2019 AO-03 59 24 9 3 2 0 3 86 5 125
2019 AO-04 67 13 13 4 3 0 0 80 7 39
2017 AO 63 16 8 4 7 0 1 80 11 255
2017 AO-02 69 23 0 8 0 0 0 92 8 13
2017 AO-03 65 16 9 4 4 1 2 82 8 175
2017 AO-04 56 17 10 5 12 0 0 73 17 41
2017 AO-05 51 25 0 8 17 0 0 75 25 12
2014 AO 64 16 5 8 4 0 2 82 12 275
2014 AO-01 87 13 0 0 0 0 0 100 0 16
2014 AO-02 75 7 13 6 0 0 0 81 6 15
2014 AO-03 61 16 6 8 4 0 3 80 13 181
2014 AO-04 66 20 0 8 6 0 0 86 14 46
2014 AO-05 60 14 8 18 0 0 0 74 18 14
2011 AO 63 18 7 6 4 0 2 83 10 335
2011 AO-01 70 10 0 10 10 0 0 80 20 10
2011 AO-02 59 28 3 5 2 0 3 90 7 40
2011 AO-03 60 17 10 6 5 0 2 79 11 188
2011 AO-04 71 16 5 3 3 0 2 88 7 63
2011 AO-05 67 20 3 6 3 0 0 87 10 31
2008 AO 61 19 9 6 3 1 2 81 9 268
2008 AO-01 61 39 0 0 0 0 0 100 0 10
2008 AO-02 68 19 7 4 0 0 2 89 4 91
2008 AO-03 46 22 12 12 5 1 3 70 18 80
2008 AO-04 65 14 15 3 3 0 0 80 5 42
2008 AO-05 72 13 4 0 11 0 0 85 11 29

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 32 42 9 10 6 0 1 75 17 192
2019 AO-02 25 42 17 8 8 0 0 67 17 12
2019 AO-03 30 43 7 12 7 0 1 74 18 124
2019 AO-04 33 40 11 11 5 0 0 74 16 39
2017 AO 21 37 8 15 19 0 0 58 34 255
2017 AO-02 15 62 0 15 8 0 0 77 23 13
2017 AO-03 19 36 9 17 18 0 0 55 36 175
2017 AO-04 20 41 5 10 24 0 0 61 34 41
2017 AO-05 43 33 9 8 8 0 0 75 16 12
2014 AO 23 36 9 16 15 0 0 60 31 275
2014 AO-01 13 50 13 19 6 0 0 62 25 16
2014 AO-02 13 28 13 26 20 0 0 41 46 15
2014 AO-03 21 37 12 17 15 0 0 57 31 181
2014 AO-04 35 29 0 15 21 0 0 64 36 46
2014 AO-05 51 43 0 0 6 0 0 94 6 14
2011 AO 26 38 11 13 11 0 0 65 24 334
2011 AO-01 51 40 9 0 0 0 0 91 0 10
2011 AO-02 19 38 10 20 12 0 0 57 33 40
2011 AO-03 20 39 16 14 12 0 0 59 25 188
2011 AO-04 30 42 5 11 12 0 0 72 23 63
2011 AO-05 56 27 0 11 6 0 0 83 17 30

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 13 21 12 24 30 0 0 34 54 193
2019 AO-02 17 50 8 25 0 0 0 67 25 12
2019 AO-03 10 20 11 25 34 0 0 30 59 125
2019 AO-04 11 11 15 25 39 0 0 21 64 39
2018 AO 5 32 9 24 30 0 0 37 54 208
2018 AO-03 2 28 11 26 33 0 0 30 59 134
2018 AO-04 3 34 8 26 29 0 0 37 55 41
2018 AO-05 24 38 9 5 24 0 0 62 29 13
2017 AO 4 16 13 24 43 0 0 20 67 255
2017 AO-02 0 15 46 31 8 0 0 15 38 13
2017 AO-03 4 12 11 26 47 0 0 16 73 175
2017 AO-04 2 17 7 19 54 0 0 20 73 41
2017 AO-05 0 51 16 9 25 0 0 51 34 12
2014 AO 10 25 11 26 28 0 0 35 54 275
2014 AO-01 31 50 13 6 0 0 0 81 6 16
2014 AO-02 7 19 13 55 7 0 0 25 62 15
2014 AO-03 8 20 10 26 35 1 0 28 62 181
2014 AO-04 8 32 17 18 25 0 0 40 44 46
2014 AO-05 24 33 0 27 16 0 0 57 43 14
2011 AO 18 35 12 20 15 0 0 53 35 333
2011 AO-01 40 40 0 19 0 0 0 81 19 10
2011 AO-02 23 28 21 13 15 0 0 51 28 40
2011 AO-03 11 35 11 25 17 0 1 46 42 187
2011 AO-04 24 37 11 14 14 0 0 61 28 63
2011 AO-05 30 41 6 13 11 0 0 70 23 30
2008 AO 22 40 13 17 9 0 0 62 26 267
2008 AO-01 20 61 0 19 0 0 0 81 19 10
2008 AO-02 12 42 19 19 9 0 0 54 27 91
2008 AO-03 25 33 12 17 14 0 0 58 31 79
2008 AO-04 21 47 13 15 4 0 0 68 19 42
2008 AO-05 49 30 4 10 7 0 0 79 17 29

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 27 41 15 13 5 0 0 68 18 192
2019 AO-02 25 50 17 8 0 0 0 75 8 12
2019 AO-03 21 45 13 12 8 0 0 66 20 124
2019 AO-04 34 27 18 20 0 0 0 61 20 39
2017 AO 21 38 14 16 11 0 0 59 27 252
2017 AO-02 15 54 0 23 8 0 0 69 31 13
2017 AO-03 17 38 17 16 11 1 0 55 28 172
2017 AO-04 24 39 10 17 10 0 0 64 27 41
2017 AO-05 27 40 0 9 24 0 0 67 33 12
2014 AO 26 44 12 11 6 1 0 70 17 274
2014 AO-01 38 56 0 6 0 0 0 94 6 16
2014 AO-02 26 32 7 20 7 9 0 64 29 15
2014 AO-03 21 46 15 12 6 1 0 67 18 181
2014 AO-04 36 39 11 10 4 0 0 74 15 45
2014 AO-05 44 35 0 0 21 0 0 79 21 14

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 47 38 6 5 4 0 0 85 9 193
2019 AO-02 42 25 25 0 8 0 0 67 8 12
2019 AO-03 49 38 5 5 3 0 0 87 8 125
2019 AO-04 37 52 4 3 4 0 0 89 7 39
2018 AO 47 33 8 7 5 0 0 80 12 207
2018 AO-03 47 37 8 7 2 0 0 83 9 134
2018 AO-04 44 29 5 9 12 0 0 73 21 40
2018 AO-05 24 29 24 0 24 0 0 53 24 13
2017 AO 37 38 12 6 7 0 0 75 13 251
2017 AO-02 54 23 23 0 0 0 0 77 0 13
2017 AO-03 35 42 10 7 5 0 1 78 12 172
2017 AO-04 33 37 15 2 12 0 0 70 15 40
2017 AO-05 36 24 16 9 16 0 0 60 25 12
2014 AO 34 38 12 10 6 1 0 72 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 39 13 13 20 6 9 0 58 28 15
2014 AO-03 29 40 16 9 5 0 1 69 14 181
2014 AO-04 38 39 2 11 10 0 0 77 21 46
2014 AO-05 40 33 6 21 0 0 0 73 21 14
2011 AO 30 37 11 13 9 0 0 67 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 43 28 8 18 3 0 0 71 21 39
2011 AO-03 27 39 13 11 10 1 0 66 21 188
2011 AO-04 32 33 8 16 11 0 0 65 27 63
2011 AO-05 26 38 10 19 7 0 0 64 25 31

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 26 42 17 9 7 0 1 68 16 193
2019 AO-02 25 50 25 0 0 0 0 75 0 12
2019 AO-03 21 42 16 11 8 0 1 64 20 125
2019 AO-04 23 49 16 5 7 0 0 72 12 39
2018 AO 22 43 14 12 9 0 0 65 21 207
2018 AO-03 20 43 13 14 10 0 0 63 24 134
2018 AO-04 16 50 18 1 15 0 0 66 16 41
2018 AO-05 29 38 0 33 0 0 0 67 33 13
2017 AO 17 46 15 11 11 0 0 63 22 255
2017 AO-02 23 54 15 0 8 0 0 77 8 13
2017 AO-03 13 46 18 11 12 0 0 59 23 175
2017 AO-04 19 47 7 12 15 0 0 66 27 41
2017 AO-05 25 60 8 8 0 0 0 84 8 12
2014 AO 22 41 14 11 13 0 0 62 24 274
2014 AO-01 50 50 0 0 0 0 0 100 0 16
2014 AO-02 28 52 6 7 7 0 0 80 14 14
2014 AO-03 13 41 16 15 15 0 0 54 30 181
2014 AO-04 30 39 14 4 13 0 0 69 17 46
2014 AO-05 59 21 0 12 8 0 0 80 20 14
2011 AO 25 32 13 15 15 0 0 57 30 334
2011 AO-01 81 19 0 0 0 0 0 100 0 10
2011 AO-02 23 36 10 21 11 0 0 59 32 39
2011 AO-03 20 28 17 16 19 0 0 48 35 188
2011 AO-04 17 47 11 15 10 0 0 64 25 63
2011 AO-05 51 22 3 7 16 0 0 73 23 31
2008 AO 23 39 12 13 12 0 0 63 26 267
2008 AO-01 20 61 19 0 0 0 0 81 0 10
2008 AO-02 13 41 15 18 13 0 0 54 31 91
2008 AO-03 24 33 12 16 14 0 0 57 31 80
2008 AO-04 28 44 5 10 10 3 0 74 21 42
2008 AO-05 40 41 4 0 15 0 0 82 15 29

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 23 38 18 11 9 0 0 61 20 192
2019 AO-02 25 17 50 8 0 0 0 42 8 12
2019 AO-03 23 37 19 12 9 0 0 60 21 125
2019 AO-04 14 57 8 7 14 0 0 70 21 38
2018 AO 18 36 22 13 10 0 0 54 23 208
2018 AO-03 17 37 22 14 9 0 0 54 23 134
2018 AO-04 14 31 29 12 13 0 0 46 25 41
2018 AO-05 19 24 14 9 33 0 0 43 42 13
2017 AO 16 39 18 11 14 0 0 56 26 255
2017 AO-02 15 54 15 15 0 0 0 69 15 13
2017 AO-03 17 38 19 12 13 1 0 55 25 175
2017 AO-04 7 44 19 5 24 0 0 52 29 41
2017 AO-05 17 35 17 8 24 0 0 52 31 12
2014 AO 14 36 22 14 14 0 0 50 28 275
2014 AO-01 44 31 24 0 0 0 0 76 0 16
2014 AO-02 13 29 13 25 20 0 0 42 45 15
2014 AO-03 7 38 23 15 15 1 1 46 31 181
2014 AO-04 24 34 21 6 14 0 0 58 21 46
2014 AO-05 24 29 21 18 8 0 0 53 25 14
2011 AO 14 29 20 17 19 1 0 44 36 334
2011 AO-01 30 39 20 0 10 0 0 70 10 10
2011 AO-02 12 40 15 17 13 3 0 54 30 40
2011 AO-03 12 25 25 14 23 1 0 37 37 188
2011 AO-04 16 34 12 24 14 0 0 50 38 63
2011 AO-05 18 29 14 23 17 0 0 46 40 30

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 22 43 16 13 6 0 0 65 19 192
2019 AO-02 42 42 8 8 0 0 0 83 8 12
2019 AO-03 20 41 17 15 7 0 0 61 22 125
2019 AO-04 16 45 21 11 7 0 0 61 18 38
2018 AO 17 38 16 17 11 0 0 55 29 208
2018 AO-03 13 40 20 17 11 0 0 53 27 134
2018 AO-04 19 31 13 17 20 0 0 50 37 41
2018 AO-05 24 14 0 52 9 0 0 39 61 13
2017 AO 15 39 15 19 12 0 0 54 31 254
2017 AO-02 23 69 8 0 0 0 0 92 0 13
2017 AO-03 13 38 18 19 13 0 0 51 32 174
2017 AO-04 10 35 12 26 17 0 0 44 43 41
2017 AO-05 17 51 9 8 16 0 0 67 24 12

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 28 45 13 9 4 1 1 74 13 190
2019 AO-02 33 42 17 8 0 0 0 75 8 12
2019 AO-03 24 48 13 7 6 1 1 73 13 123
2019 AO-04 31 43 10 16 0 0 0 74 16 38
2018 AO 25 44 15 9 6 0 0 69 16 208
2018 AO-03 21 46 17 9 7 1 0 67 16 134
2018 AO-04 32 38 13 7 10 0 0 70 17 41
2018 AO-05 24 33 14 28 0 0 0 58 28 13
2017 AO 21 42 13 15 9 1 0 64 24 254
2017 AO-02 23 69 8 0 0 0 0 92 0 13
2017 AO-03 17 43 14 15 10 1 1 61 25 175
2017 AO-04 27 37 10 15 10 0 0 65 25 40
2017 AO-05 34 43 8 8 8 0 0 76 16 12
2014 AO 19 42 16 15 7 1 0 62 21 275
2014 AO-01 19 63 18 0 0 0 0 82 0 16
2014 AO-02 20 49 12 13 7 0 0 68 20 15
2014 AO-03 14 42 17 17 8 1 0 57 26 181
2014 AO-04 30 37 17 11 4 2 0 68 15 46
2014 AO-05 49 43 0 8 0 0 0 92 8 14
2011 AO 22 35 15 14 12 1 0 58 27 335
2011 AO-01 51 29 10 10 0 0 0 80 10 10
2011 AO-02 20 37 25 8 10 0 0 57 18 40
2011 AO-03 16 34 14 19 16 1 0 51 35 188
2011 AO-04 24 37 19 8 10 2 0 62 18 63
2011 AO-05 51 32 3 13 0 0 0 83 13 31
2008 AO 25 34 18 9 12 2 0 59 22 268
2008 AO-01 10 80 10 0 0 0 0 90 0 10
2008 AO-02 12 31 27 14 13 2 0 44 28 91
2008 AO-03 23 38 14 7 17 1 0 61 25 80
2008 AO-04 38 22 17 8 10 5 0 63 19 42
2008 AO-05 52 29 11 0 7 0 0 82 7 29

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 23 39 16 12 9 0 0 63 21 192
2019 AO-02 33 33 17 17 0 0 0 67 17 12
2019 AO-03 24 34 16 14 11 0 0 59 25 125
2019 AO-04 14 54 21 7 4 0 0 68 12 38
2018 AO 17 40 18 12 13 0 0 57 24 208
2018 AO-03 13 44 18 13 12 0 0 57 25 134
2018 AO-04 14 39 18 14 13 0 0 54 28 41
2018 AO-05 29 14 14 9 33 0 0 43 42 13
2017 AO 19 35 15 17 13 0 0 55 30 254
2017 AO-02 8 85 8 0 0 0 0 92 0 13
2017 AO-03 18 31 20 18 13 0 0 49 31 175
2017 AO-04 15 43 5 17 20 0 0 58 37 40
2017 AO-05 34 27 8 8 24 0 0 61 31 12

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 46 41 6 4 2 0 0 88 7 190
2019 AO-02 50 50 0 0 0 0 0 100 0 12
2019 AO-03 42 43 6 5 3 0 0 85 8 123
2019 AO-04 47 42 5 5 0 0 0 89 5 38
2018 AO 42 37 10 6 4 0 0 79 10 204
2018 AO-03 39 40 10 8 4 0 0 79 11 133
2018 AO-04 39 41 11 2 7 0 0 80 9 38
2018 AO-05 61 15 0 14 9 0 0 76 24 13
2017 AO 39 33 15 8 5 0 0 72 13 254
2017 AO-02 46 38 15 0 0 0 0 85 0 13
2017 AO-03 36 32 17 9 6 0 0 67 16 174
2017 AO-04 41 39 10 5 5 0 0 81 10 41
2017 AO-05 51 34 8 8 0 0 0 84 8 12
2014 AO 50 31 10 4 4 0 0 82 9 274
2014 AO-01 81 19 0 0 0 0 0 100 0 16
2014 AO-02 59 34 7 0 0 0 0 93 0 15
2014 AO-03 43 34 11 6 6 0 0 77 12 180
2014 AO-04 56 29 13 2 0 0 0 85 2 46
2014 AO-05 80 12 0 0 8 0 0 92 8 14
2011 AO 50 28 10 9 3 0 0 78 12 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 47 33 12 8 0 0 0 80 8 40
2011 AO-03 49 23 12 12 4 0 0 72 16 188
2011 AO-04 45 42 3 8 2 0 0 87 10 63
2011 AO-05 63 21 10 3 3 0 0 84 6 31

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 22 45 13 15 5 1 0 67 20 191
2019 AO-02 36 45 0 9 9 0 0 82 18 11
2019 AO-03 20 43 13 17 7 1 0 63 24 125
2019 AO-04 16 50 21 11 2 0 0 67 13 38
2018 AO 21 38 17 13 11 0 0 59 24 208
2018 AO-03 20 36 20 14 11 0 0 55 24 134
2018 AO-04 14 47 10 11 17 0 0 62 28 41
2018 AO-05 29 29 14 28 0 0 0 58 28 13
2017 AO 15 39 17 13 15 0 0 55 29 253
2017 AO-02 15 69 15 0 0 0 0 85 0 13
2017 AO-03 14 37 17 14 17 0 0 51 32 173
2017 AO-04 10 32 24 17 17 0 0 42 34 41
2017 AO-05 27 49 8 8 8 0 0 76 16 12
2014 AO 14 36 17 19 12 1 1 51 32 275
2014 AO-01 31 25 31 6 0 0 6 60 7 16
2014 AO-02 20 20 13 25 13 9 0 43 42 15
2014 AO-03 10 36 16 22 15 0 1 46 37 181
2014 AO-04 18 43 16 11 12 0 0 61 23 46
2014 AO-05 35 33 12 20 0 0 0 68 20 14
2011 AO 16 36 18 15 15 0 0 52 29 335
2011 AO-01 10 71 9 10 0 0 0 81 10 10
2011 AO-02 12 40 25 8 15 0 0 52 23 40
2011 AO-03 12 30 20 18 19 0 0 43 37 188
2011 AO-04 22 43 14 13 8 0 0 65 22 63
2011 AO-05 36 38 10 7 10 0 0 73 16 31

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 25 38 18 11 9 0 1 63 20 191
2019 AO-02 33 50 0 0 17 0 0 83 17 12
2019 AO-03 22 35 23 11 8 0 1 57 19 125
2019 AO-04 22 45 8 13 12 0 0 67 25 37
2018 AO 23 28 18 16 14 0 0 52 30 208
2018 AO-03 22 31 20 16 11 0 0 53 26 134
2018 AO-04 22 24 20 12 23 0 0 46 34 41
2018 AO-05 19 9 15 47 9 0 0 29 56 13
2017 AO 21 31 18 13 16 0 0 52 30 254
2017 AO-02 23 54 15 8 0 0 0 77 8 13
2017 AO-03 20 29 22 13 17 0 0 49 29 174
2017 AO-04 19 32 7 19 22 0 0 51 41 41
2017 AO-05 27 42 16 0 16 0 0 69 16 12
2014 AO 20 26 19 17 16 1 1 46 34 275
2014 AO-01 25 31 18 25 0 0 0 57 25 16
2014 AO-02 26 20 0 25 20 9 0 51 49 15
2014 AO-03 12 27 23 18 19 0 1 39 37 181
2014 AO-04 31 29 15 13 12 0 0 60 25 46
2014 AO-05 53 16 12 6 14 0 0 69 20 14

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 20 36 12 22 8 0 1 57 30 185
2019 AO-02 42 25 8 17 8 0 0 67 25 12
2019 AO-03 17 37 13 21 9 0 2 56 31 119
2019 AO-04 14 37 17 27 5 0 0 50 33 38
2018 AO 19 31 19 16 15 0 0 50 31 207
2018 AO-03 18 32 23 14 14 0 0 49 28 133
2018 AO-04 17 21 21 23 19 0 0 38 41 41
2018 AO-05 10 33 5 9 42 0 0 43 52 13
2017 AO 17 29 20 15 18 0 0 46 34 254
2017 AO-02 23 54 23 0 0 0 0 77 0 13
2017 AO-03 15 29 19 17 20 1 0 44 37 174
2017 AO-04 7 32 25 15 22 0 0 39 36 41
2017 AO-05 34 17 25 9 16 0 0 51 25 12
2014 AO 17 29 18 18 18 0 0 46 36 275
2014 AO-01 44 38 18 0 0 0 0 82 0 16
2014 AO-02 26 22 12 20 20 0 0 49 39 15
2014 AO-03 11 28 19 21 21 1 0 39 42 181
2014 AO-04 21 27 19 14 19 0 0 48 33 46
2014 AO-05 32 35 6 14 14 0 0 67 27 14
2011 AO 22 31 19 13 15 1 0 53 28 334
2011 AO-01 40 51 9 0 0 0 0 91 0 10
2011 AO-02 29 28 22 10 8 3 0 59 18 40
2011 AO-03 17 32 20 14 17 0 0 49 31 188
2011 AO-04 26 25 14 13 20 2 0 52 34 62
2011 AO-05 29 31 16 16 6 0 0 61 23 31

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 33 48 11 6 2 0 0 80 9 192
2019 AO-02 42 50 8 0 0 0 0 92 0 12
2019 AO-03 33 43 13 8 3 0 0 76 12 124
2019 AO-04 20 68 7 5 0 0 0 88 5 39
2018 AO 31 38 17 9 5 0 0 69 14 208
2018 AO-03 27 39 18 12 4 0 0 66 16 134
2018 AO-04 22 45 20 3 10 0 0 67 13 41
2018 AO-05 38 19 19 19 5 0 0 58 24 13
2017 AO 28 42 14 9 6 0 0 71 15 254
2017 AO-02 23 62 8 8 0 0 0 85 8 13
2017 AO-03 25 45 14 9 7 0 1 70 16 174
2017 AO-04 29 37 17 10 7 0 0 66 17 41
2017 AO-05 43 26 16 8 8 0 0 69 16 12
2014 AO 29 42 13 9 6 0 0 71 16 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 26 55 6 7 7 0 0 81 13 15
2014 AO-03 22 43 17 10 8 0 0 65 18 181
2014 AO-04 33 44 9 12 2 0 0 77 14 46
2014 AO-05 75 12 0 6 8 0 0 86 14 14
2011 AO 33 35 12 12 8 0 0 68 20 334
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 36 38 11 8 8 0 0 74 16 39
2011 AO-03 26 39 12 15 7 0 0 65 22 188
2011 AO-04 34 30 15 11 10 0 0 64 21 63
2011 AO-05 57 20 7 0 16 0 0 77 16 31
2008 AO 32 41 13 7 7 0 0 73 14 269
2008 AO-01 20 80 0 0 0 0 0 100 0 10
2008 AO-02 23 47 16 10 4 0 0 70 14 92
2008 AO-03 33 37 17 5 8 0 0 70 13 80
2008 AO-04 46 23 13 10 8 0 0 69 18 42
2008 AO-05 42 39 4 7 7 0 0 82 15 29

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 19 30 26 11 14 0 1 49 25 191
2019 AO-02 17 17 50 0 17 0 0 33 17 12
2019 AO-03 19 35 21 12 12 0 1 54 24 123
2019 AO-04 11 24 33 12 20 0 0 34 32 39
2018 AO 20 27 24 16 12 1 0 47 28 206
2018 AO-03 21 32 23 11 12 1 0 53 23 132
2018 AO-04 12 22 26 26 13 0 0 34 40 41
2018 AO-05 9 19 24 24 24 0 0 29 47 13
2017 AO 21 25 27 14 12 1 0 47 26 255
2017 AO-02 31 31 15 15 8 0 0 62 23 13
2017 AO-03 23 26 30 12 9 1 0 49 21 175
2017 AO-04 10 20 24 17 27 2 0 30 45 41
2017 AO-05 27 16 8 25 25 0 0 43 49 12
2014 AO 16 32 23 17 12 0 0 48 29 274
2014 AO-01 31 44 19 6 0 0 0 75 6 16
2014 AO-02 35 46 6 7 7 0 0 81 13 15
2014 AO-03 15 32 24 17 12 0 0 47 29 181
2014 AO-04 11 25 29 17 17 0 0 36 35 45
2014 AO-05 0 32 20 33 16 0 0 32 49 14
2011 AO 16 36 19 15 14 0 0 51 29 335
2011 AO-01 30 39 30 0 0 0 0 70 0 10
2011 AO-02 10 54 8 20 8 0 0 64 28 40
2011 AO-03 15 36 20 15 14 0 0 51 29 188
2011 AO-04 19 24 16 17 24 0 0 43 42 63
2011 AO-05 16 32 32 10 10 0 0 48 20 31
2008 AO 9 33 23 21 13 0 0 43 34 269
2008 AO-01 20 30 29 21 0 0 0 51 21 10
2008 AO-02 7 43 25 17 7 0 1 51 24 92
2008 AO-03 10 28 23 23 17 0 0 37 40 80
2008 AO-04 13 18 12 30 25 2 0 32 56 42
2008 AO-05 0 36 24 21 18 0 0 36 39 29

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 16 31 33 13 5 2 1 18 48 193
2019 AO-02 8 8 50 17 17 0 0 33 17 12
2019 AO-03 16 29 36 13 3 2 1 17 46 125
2019 AO-04 20 51 18 8 3 0 0 11 71 39
2018 AO 19 30 35 13 1 0 1 15 50 207
2018 AO-03 17 30 38 13 2 0 0 15 47 133
2018 AO-04 28 38 24 10 0 0 0 10 66 41
2018 AO-05 38 24 33 5 0 0 0 5 62 13
2017 AO 16 29 35 12 4 1 2 17 47 255
2017 AO-02 0 8 31 38 23 0 0 62 8 13
2017 AO-03 15 32 34 12 3 1 3 16 49 175
2017 AO-04 29 29 39 2 0 0 0 2 58 41
2017 AO-05 0 48 35 17 0 0 0 17 48 12
2014 AO 18 30 33 13 4 1 1 17 50 275
2014 AO-01 0 6 37 31 25 0 0 57 6 16
2014 AO-02 19 26 26 13 16 0 0 29 45 15
2014 AO-03 18 35 30 13 2 1 2 15 54 181
2014 AO-04 29 24 39 6 0 2 0 7 53 46
2014 AO-05 16 21 39 6 18 0 0 24 37 14
2011 AO 25 33 28 10 3 1 2 13 59 335
2011 AO-01 0 39 10 40 0 0 10 45 44 10
2011 AO-02 26 28 28 11 5 0 3 16 55 40
2011 AO-03 26 35 29 7 3 0 1 9 62 188
2011 AO-04 31 28 22 14 3 2 2 17 60 63
2011 AO-05 10 30 36 17 0 3 3 18 43 31
2008 AO 16 38 29 11 3 1 2 14 56 269
2008 AO-01 8 21 61 10 0 0 0 10 29 10
2008 AO-02 12 42 29 11 2 1 2 13 56 92
2008 AO-03 20 40 24 9 7 1 0 16 60 80
2008 AO-04 19 38 26 11 2 2 2 13 60 42
2008 AO-05 18 27 43 12 0 0 0 12 45 29

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 17 28 27 17 8 2 0 26 47 192
2019 AO-02 0 25 50 8 17 0 0 25 25 12
2019 AO-03 16 29 28 17 7 3 0 25 46 124
2019 AO-04 32 36 21 11 0 0 0 11 68 39
2018 AO 19 32 27 15 4 2 0 20 53 206
2018 AO-03 15 32 30 16 4 2 0 20 49 132
2018 AO-04 33 39 14 10 3 0 0 13 72 41
2018 AO-05 57 28 10 5 0 0 0 5 85 13
2017 AO 19 24 30 15 6 2 3 23 45 253
2017 AO-02 0 31 38 8 15 8 0 25 33 13
2017 AO-03 19 25 29 17 6 1 2 23 46 173
2017 AO-04 29 22 27 12 2 2 5 16 55 41
2017 AO-05 8 24 52 8 9 0 0 17 31 12
2014 AO 23 25 27 14 8 1 2 23 49 274
2014 AO-01 0 13 18 25 38 6 0 67 13 16
2014 AO-02 13 26 20 25 16 0 0 41 39 15
2014 AO-03 24 25 32 10 6 2 2 17 50 180
2014 AO-04 34 28 14 19 2 0 3 22 64 46
2014 AO-05 16 29 25 12 18 0 0 30 45 14
2011 AO 37 24 19 11 7 0 1 18 62 335
2011 AO-01 0 10 39 40 10 0 0 51 10 10
2011 AO-02 36 20 19 12 10 0 3 23 58 40
2011 AO-03 40 28 17 7 6 0 1 14 69 188
2011 AO-04 42 19 19 11 5 2 2 16 63 63
2011 AO-05 20 17 28 23 10 0 3 33 38 31
2008 AO 27 32 22 10 6 1 2 16 61 269
2008 AO-01 10 30 29 20 10 0 0 30 41 10
2008 AO-02 21 34 30 10 2 1 2 12 56 92
2008 AO-03 30 30 19 9 8 2 1 18 62 80
2008 AO-04 37 33 12 11 5 0 2 17 71 42
2008 AO-05 33 28 17 12 10 0 0 22 61 29

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 19 33 31 11 4 2 1 15 53 193
2019 AO-02 0 25 42 33 0 0 0 33 25 12
2019 AO-03 21 32 30 9 5 2 1 15 55 125
2019 AO-04 23 32 34 10 2 0 0 11 54 39
2018 AO 24 30 31 9 2 2 1 11 56 206
2018 AO-03 20 32 35 9 2 1 2 11 53 132
2018 AO-04 34 32 32 3 0 0 0 3 66 41
2018 AO-05 57 14 19 10 0 0 0 10 71 13
2017 AO 24 36 22 11 4 1 2 15 62 255
2017 AO-02 8 15 46 23 0 8 0 25 25 13
2017 AO-03 27 36 22 9 3 1 2 13 65 175
2017 AO-04 27 36 24 7 5 0 0 12 63 41
2017 AO-05 16 51 8 26 0 0 0 26 66 12
2014 AO 31 33 24 8 2 1 1 11 65 273
2014 AO-01 13 19 37 25 0 0 6 27 34 16
2014 AO-02 13 46 7 20 15 0 0 34 59 15
2014 AO-03 30 34 25 7 2 1 1 10 65 180
2014 AO-04 40 34 22 4 0 0 0 4 74 46
2014 AO-05 66 15 19 0 0 0 0 0 81 13
2011 AO 30 26 25 13 4 0 2 17 57 335
2011 AO-01 0 20 49 0 30 0 0 30 20 10
2011 AO-02 18 28 30 10 10 0 5 20 49 40
2011 AO-03 32 26 26 12 3 0 1 15 59 188
2011 AO-04 35 21 25 14 3 2 0 18 57 63
2011 AO-05 32 35 7 20 3 0 3 24 69 31
2008 AO 19 28 33 10 6 1 3 17 49 268
2008 AO-01 29 10 41 0 10 0 10 11 43 10
2008 AO-02 8 29 41 16 3 0 3 20 38 91
2008 AO-03 34 27 22 11 5 1 0 16 62 80
2008 AO-04 19 27 36 5 7 2 4 12 49 42
2008 AO-05 19 28 39 0 13 0 0 13 47 29

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 10 18 36 27 8 1 1 35 28 190
2019 AO-02 0 25 8 42 25 0 0 67 25 12
2019 AO-03 11 11 40 30 7 1 1 38 22 123
2019 AO-04 9 38 37 14 3 0 0 16 47 38
2018 AO 10 18 42 22 7 1 1 30 28 206
2018 AO-03 4 20 42 26 6 1 0 33 25 132
2018 AO-04 24 17 44 12 3 0 0 14 41 41
2018 AO-05 47 0 47 5 0 0 0 5 47 13
2017 AO 13 19 28 28 9 0 3 38 33 252
2017 AO-02 8 0 23 46 23 0 0 69 8 13
2017 AO-03 11 19 29 28 9 1 3 38 32 174
2017 AO-04 27 20 30 20 3 0 0 23 47 40
2017 AO-05 9 37 27 19 9 0 0 27 46 11
2014 AO 12 20 35 21 9 1 1 31 33 274
2014 AO-01 0 13 12 44 25 0 6 74 13 16
2014 AO-02 7 0 26 33 34 0 0 67 7 15
2014 AO-03 12 22 36 19 8 2 2 28 35 180
2014 AO-04 17 17 48 18 0 0 0 18 34 46
2014 AO-05 27 37 6 18 12 0 0 30 64 14
2011 AO 13 18 30 28 8 0 2 37 33 334
2011 AO-01 0 10 30 29 30 0 0 60 10 10
2011 AO-02 13 18 16 40 5 0 7 49 34 39
2011 AO-03 13 15 34 29 8 0 1 38 28 188
2011 AO-04 13 30 25 22 7 2 2 30 45 63
2011 AO-05 21 22 29 19 6 0 3 26 44 31
2008 AO 11 18 35 24 10 1 1 35 29 267
2008 AO-01 19 10 41 20 10 0 0 30 29 10
2008 AO-02 4 10 39 33 11 1 1 45 15 90
2008 AO-03 13 26 30 20 9 3 0 29 40 80
2008 AO-04 15 27 29 17 11 0 2 28 43 42
2008 AO-05 18 10 49 19 4 0 0 23 28 29

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 33 30 21 11 3 1 1 15 64 193
2019 AO-02 17 25 17 33 8 0 0 42 42 12
2019 AO-03 34 28 23 11 2 1 1 14 62 125
2019 AO-04 45 42 11 3 0 0 0 3 87 39
2018 AO 37 27 24 9 2 0 0 11 64 207
2018 AO-03 32 30 26 9 2 1 0 11 63 133
2018 AO-04 62 14 18 5 0 0 0 5 76 41
2018 AO-05 57 28 10 5 0 0 0 5 85 13
2017 AO 35 27 23 9 3 0 2 13 64 254
2017 AO-02 8 8 46 23 8 8 0 33 17 13
2017 AO-03 37 29 22 8 2 0 2 11 67 174
2017 AO-04 53 25 17 5 0 0 0 5 78 41
2017 AO-05 8 49 35 8 0 0 0 8 57 12
2014 AO 37 32 19 5 4 1 1 9 71 275
2014 AO-01 6 25 43 0 19 0 6 20 34 16
2014 AO-02 20 26 33 0 21 0 0 21 46 15
2014 AO-03 39 34 17 7 0 2 1 7 76 181
2014 AO-04 44 28 19 3 6 0 0 9 72 46
2014 AO-05 49 27 12 0 12 0 0 12 76 14
2011 AO 40 26 19 8 5 1 1 13 67 335
2011 AO-01 10 20 30 10 29 0 0 39 30 10
2011 AO-02 36 25 14 15 2 3 5 18 66 40
2011 AO-03 41 30 17 5 5 0 1 11 72 188
2011 AO-04 48 15 21 11 3 2 0 15 64 63
2011 AO-05 30 28 30 6 3 0 3 10 59 31
2008 AO 36 28 19 11 5 1 1 15 65 268
2008 AO-01 39 0 41 20 0 0 0 20 39 10
2008 AO-02 33 36 16 11 3 0 1 14 69 92
2008 AO-03 41 18 19 13 7 3 0 20 60 79
2008 AO-04 47 23 12 11 4 0 2 16 71 42
2008 AO-05 24 44 22 6 4 0 0 10 69 29

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 15 21 28 22 10 2 2 34 37 193
2019 AO-02 8 17 25 17 33 0 0 50 25 12
2019 AO-03 15 21 31 22 7 4 2 30 38 125
2019 AO-04 23 22 26 26 0 0 3 27 46 39
2018 AO 20 22 25 23 6 2 2 30 43 206
2018 AO-03 18 21 26 24 6 2 2 31 41 133
2018 AO-04 33 24 20 18 5 0 0 24 57 41
2018 AO-05 29 28 24 14 5 0 0 19 57 13
2017 AO 12 18 32 18 16 2 2 35 32 254
2017 AO-02 8 15 54 15 8 0 0 23 23 13
2017 AO-03 12 21 29 18 16 3 2 36 34 174
2017 AO-04 20 12 42 15 7 2 2 23 34 41
2017 AO-05 8 27 18 24 24 0 0 47 35 12
2014 AO 14 18 26 21 11 5 3 36 36 274
2014 AO-01 0 0 24 31 38 6 0 74 0 16
2014 AO-02 13 20 20 20 19 9 0 42 36 15
2014 AO-03 15 19 28 21 7 7 3 31 38 180
2014 AO-04 21 17 25 24 6 0 6 32 41 46
2014 AO-05 0 21 27 12 40 0 0 51 21 14
2011 AO 8 20 31 26 11 1 4 38 30 334
2011 AO-01 0 20 9 40 20 0 10 68 23 10
2011 AO-02 8 31 20 22 14 0 5 38 41 40
2011 AO-03 8 22 30 25 11 1 4 37 31 187
2011 AO-04 10 15 35 30 8 2 0 39 25 63
2011 AO-05 10 3 43 22 9 6 6 35 16 31
2008 AO 14 19 32 20 9 2 3 31 35 269
2008 AO-01 21 10 29 20 20 0 0 41 31 10
2008 AO-02 16 23 29 21 7 2 2 28 41 92
2008 AO-03 13 21 31 21 9 4 1 31 36 80
2008 AO-04 10 18 38 17 13 0 4 31 29 42
2008 AO-05 11 18 39 22 10 0 0 31 29 29

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 33 30 23 8 3 2 1 11 65 192
2019 AO-02 8 25 25 17 17 8 0 36 36 12
2019 AO-03 35 31 22 8 1 1 1 10 68 124
2019 AO-04 39 29 25 7 0 0 0 7 68 39
2018 AO 37 34 20 7 1 1 0 8 72 207
2018 AO-03 39 35 20 5 1 0 0 5 75 133
2018 AO-04 33 37 28 0 3 0 0 3 70 41
2018 AO-05 61 24 5 10 0 0 0 10 85 13
2017 AO 40 30 20 5 2 1 2 8 72 255
2017 AO-02 8 38 31 8 8 0 8 17 50 13
2017 AO-03 41 33 17 5 2 1 1 6 76 175
2017 AO-04 54 22 22 2 0 0 0 2 76 41
2017 AO-05 34 9 49 8 0 0 0 8 43 12
2014 AO 43 30 20 3 2 1 0 5 75 274
2014 AO-01 0 44 37 6 6 6 0 13 47 16
2014 AO-02 20 26 35 7 12 0 0 19 46 15
2014 AO-03 48 30 15 3 1 1 1 4 80 180
2014 AO-04 44 33 21 2 0 0 0 2 77 46
2014 AO-05 51 12 32 0 6 0 0 6 62 14

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 15 25 31 22 5 1 1 27 41 193
2019 AO-02 8 0 17 58 17 0 0 75 8 12
2019 AO-03 18 26 32 19 2 1 1 22 45 125
2019 AO-04 10 33 33 16 5 0 3 22 44 39
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My Work Unit

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 64 17 8 6 2 0 3 84 8 192
2019 AO-02 75 17 0 0 0 0 8 100 0 12
2019 AO-03 62 18 11 6 1 0 3 82 7 124
2019 AO-04 73 15 5 3 4 0 0 88 7 39
2017 AO 67 15 7 5 3 0 3 85 8 254
2017 AO-02 62 8 15 0 8 8 0 75 8 13
2017 AO-03 68 14 6 5 3 0 4 86 8 174
2017 AO-04 64 22 7 2 2 0 2 88 5 41
2017 AO-05 67 8 0 16 9 0 0 75 25 12
2014 AO 67 13 6 4 3 1 5 85 8 275
2014 AO-01 87 6 0 0 6 0 0 94 6 16
2014 AO-02 66 13 6 0 0 0 16 93 0 15
2014 AO-03 65 13 8 4 3 1 5 83 8 181
2014 AO-04 70 14 6 4 2 0 4 88 6 46
2014 AO-05 60 8 0 18 6 0 8 74 26 14
2011 AO 60 14 10 5 4 1 6 80 9 335
2011 AO-01 60 10 0 20 0 0 10 77 23 10
2011 AO-02 64 23 5 0 2 3 3 93 2 40
2011 AO-03 59 13 12 4 4 1 7 78 8 188
2011 AO-04 55 16 10 5 6 0 8 78 12 63
2011 AO-05 74 6 7 10 3 0 0 80 13 31
2008 AO 58 13 6 6 4 1 12 82 11 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 61 11 4 2 3 0 18 88 7 92
2008 AO-03 46 17 7 10 9 1 9 70 22 80
2008 AO-04 65 12 13 5 0 0 5 81 5 42
2008 AO-05 67 19 4 2 0 0 7 94 2 29

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 25 32 19 11 7 2 3 60 20 193
2019 AO-02 8 50 0 42 0 0 0 58 42 12
2019 AO-03 27 29 19 11 7 3 3 60 20 125
2019 AO-04 24 37 28 3 9 0 0 61 11 39
2018 AO 26 28 24 6 10 3 2 57 18 208
2018 AO-03 23 29 26 7 8 4 3 56 16 134
2018 AO-04 25 29 22 8 16 0 0 54 24 41
2018 AO-05 47 29 19 0 5 0 0 76 5 13
2017 AO 23 30 20 11 11 2 2 55 23 255
2017 AO-02 15 54 15 0 8 8 0 75 8 13
2017 AO-03 24 28 22 12 10 2 3 55 22 175
2017 AO-04 17 32 24 10 14 2 0 50 25 41
2017 AO-05 9 34 17 25 16 0 0 43 40 12
2014 AO 26 35 16 9 6 4 3 66 17 275
2014 AO-01 63 19 12 0 0 6 0 87 0 16
2014 AO-02 20 20 12 20 20 0 9 43 43 15
2014 AO-03 23 36 17 9 7 6 3 64 17 181
2014 AO-04 29 40 17 9 4 2 0 70 13 46
2014 AO-05 24 41 8 16 6 0 6 69 23 14

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 48 30 6 8 5 1 1 80 14 192
2019 AO-02 50 25 17 8 0 0 0 75 8 12
2019 AO-03 46 28 8 10 6 2 1 75 16 125
2019 AO-04 51 42 0 3 3 0 0 94 6 38
2018 AO 41 35 7 7 9 0 0 77 16 207
2018 AO-03 39 35 8 8 9 1 0 75 17 133
2018 AO-04 42 34 8 5 11 0 0 76 16 41
2018 AO-05 47 29 5 19 0 0 0 76 19 13
2017 AO 40 34 9 9 7 0 0 75 17 253
2017 AO-02 33 42 8 17 0 0 0 75 17 12
2017 AO-03 39 34 11 9 7 0 0 73 16 175
2017 AO-04 44 35 2 10 7 2 0 81 17 41
2017 AO-05 19 63 9 9 0 0 0 83 9 11
2014 AO 44 32 7 8 6 1 0 78 15 275
2014 AO-01 63 13 13 12 0 0 0 76 12 16
2014 AO-02 20 35 6 20 20 0 0 55 39 15
2014 AO-03 41 33 8 8 7 2 1 76 16 181
2014 AO-04 55 32 6 4 2 0 0 88 6 46
2014 AO-05 53 33 0 8 6 0 0 86 14 14

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 48 32 8 8 3 0 1 81 11 193
2019 AO-02 33 42 8 8 8 0 0 75 17 12
2019 AO-03 50 30 9 9 2 0 1 80 10 125
2019 AO-04 45 39 10 4 3 0 0 83 7 39
2018 AO 45 37 6 10 1 0 0 82 12 205
2018 AO-03 44 38 7 9 2 0 0 82 11 132
2018 AO-04 42 33 8 16 1 0 0 75 17 41
2018 AO-05 62 33 0 6 0 0 0 94 6 12
2017 AO 37 41 7 9 5 0 0 78 14 254
2017 AO-02 31 54 0 15 0 0 0 85 15 13
2017 AO-03 40 40 8 7 5 0 0 80 12 175
2017 AO-04 25 52 5 12 7 0 0 76 19 41
2017 AO-05 28 36 19 9 9 0 0 64 17 11
2014 AO 41 42 7 7 3 0 0 83 10 275
2014 AO-01 69 31 0 0 0 0 0 100 0 16
2014 AO-02 35 13 12 33 7 0 0 49 39 15
2014 AO-03 39 44 9 5 3 0 0 82 8 181
2014 AO-04 46 46 0 6 2 0 0 92 8 46
2014 AO-05 30 51 6 6 8 0 0 80 14 14

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 44 38 10 7 1 1 1 83 7 193
2019 AO-02 50 8 33 8 0 0 0 58 8 12
2019 AO-03 45 37 11 6 1 0 1 82 7 125
2019 AO-04 37 56 0 4 0 3 0 96 4 39
2018 AO 38 41 12 5 2 2 0 80 7 208
2018 AO-03 37 38 15 5 2 2 0 77 8 134
2018 AO-04 38 43 10 5 1 1 0 82 7 41
2018 AO-05 47 42 5 5 0 0 0 90 5 13
Top of Page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 56 25 12 4 1 1 2 84 4 193
2019 AO-02 58 17 25 0 0 0 0 75 0 12
2019 AO-03 56 26 8 5 0 2 3 87 5 125
2019 AO-04 61 19 18 2 0 0 0 80 2 39

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 52 26 10 6 7 0 0 78 13 193
2019 AO-02 50 17 25 8 0 0 0 67 8 12
2019 AO-03 55 25 8 5 7 0 0 81 11 125
2019 AO-04 42 32 14 3 10 0 0 74 12 39
2018 AO 44 28 15 7 7 0 0 71 14 206
2018 AO-03 46 26 15 6 7 0 0 72 13 132
2018 AO-04 33 34 14 8 11 0 0 67 19 41
2018 AO-05 43 24 14 19 0 0 0 67 19 13
2017 AO 37 36 12 9 6 0 0 73 15 255
2017 AO-02 38 54 0 8 0 0 0 92 8 13
2017 AO-03 40 33 10 10 6 1 0 73 16 175
2017 AO-04 25 44 17 5 10 0 0 69 15 41
2017 AO-05 18 49 17 8 8 0 0 67 16 12
2014 AO 34 33 13 8 11 1 0 68 19 275
2014 AO-01 50 25 24 0 0 0 0 76 0 16
2014 AO-02 26 20 28 7 20 0 0 46 26 15
2014 AO-03 35 31 12 7 13 2 0 67 21 181
2014 AO-04 25 41 13 14 6 0 0 66 21 46
2014 AO-05 45 47 0 0 8 0 0 92 8 14
2011 AO 21 37 15 17 10 0 0 58 27 335
2011 AO-01 29 71 0 0 0 0 0 100 0 10
2011 AO-02 27 40 13 10 10 0 0 67 20 40
2011 AO-03 22 34 19 16 10 0 0 55 26 188
2011 AO-04 14 40 9 22 13 0 2 55 36 63
2011 AO-05 20 31 13 23 13 0 0 51 36 31
2008 AO 23 36 18 12 11 0 0 59 23 268
2008 AO-01 0 69 10 10 10 0 0 69 20 10
2008 AO-02 25 36 22 9 9 0 0 61 17 92
2008 AO-03 24 38 15 11 12 0 0 62 23 79
2008 AO-04 28 26 20 17 8 0 2 54 25 42
2008 AO-05 22 37 15 15 11 0 0 59 26 29

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 56 23 6 7 6 2 0 81 13 193
2019 AO-02 50 33 8 0 8 0 0 83 8 12
2019 AO-03 57 20 7 9 6 2 0 78 15 125
2019 AO-04 53 32 5 3 4 3 0 87 7 39
2018 AO 51 19 16 6 7 1 0 70 14 206
2018 AO-03 52 17 16 6 8 2 0 70 14 132
2018 AO-04 41 21 24 5 9 0 0 62 15 41
2018 AO-05 52 34 0 14 0 0 0 86 14 13
2017 AO 47 29 9 9 5 2 0 77 14 255
2017 AO-02 54 31 15 0 0 0 0 85 0 13
2017 AO-03 49 29 7 9 5 1 0 79 14 175
2017 AO-04 34 34 7 15 5 5 0 72 20 41
2017 AO-05 36 33 16 8 8 0 0 69 16 12
2014 AO 46 28 9 9 5 2 0 75 15 275
2014 AO-01 63 24 13 0 0 0 0 87 0 16
2014 AO-02 49 20 12 13 7 0 0 68 20 15
2014 AO-03 46 25 10 11 5 3 1 73 17 181
2014 AO-04 35 40 9 6 9 2 0 76 15 46
2014 AO-05 53 39 0 0 8 0 0 92 8 14
2011 AO 35 29 15 9 10 2 0 65 19 335
2011 AO-01 71 29 0 0 0 0 0 100 0 10
2011 AO-02 32 41 12 5 8 3 0 75 13 40
2011 AO-03 35 30 14 8 11 2 0 66 20 188
2011 AO-04 32 19 23 14 8 5 0 53 23 63
2011 AO-05 32 23 19 13 13 0 0 55 26 31
2008 AO 36 28 15 10 9 1 1 66 19 266
2008 AO-01 20 41 10 19 10 0 0 61 29 10
2008 AO-02 35 32 16 8 8 1 0 68 16 91
2008 AO-03 41 23 18 7 9 1 0 65 16 78
2008 AO-04 32 35 16 13 0 3 2 70 13 42
2008 AO-05 38 25 7 11 15 0 4 66 27 29

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 50 30 9 6 5 0 1 80 11 193
2019 AO-02 33 67 0 0 0 0 0 100 0 12
2019 AO-03 50 28 9 9 4 0 1 78 13 125
2019 AO-04 55 26 7 2 10 0 0 82 11 39
2018 AO 40 28 14 10 6 1 1 69 17 206
2018 AO-03 37 28 18 11 5 1 1 66 16 132
2018 AO-04 35 31 14 5 13 0 0 67 19 41
2018 AO-05 47 19 0 33 0 0 0 67 33 13
2017 AO 41 31 13 8 7 0 0 72 15 254
2017 AO-02 54 23 23 0 0 0 0 77 0 13
2017 AO-03 43 28 14 8 7 1 0 71 15 174
2017 AO-04 29 47 7 10 7 0 0 76 17 41
2017 AO-05 36 33 16 16 0 0 0 69 16 12
2014 AO 42 31 8 11 8 0 1 73 19 275
2014 AO-01 69 24 0 6 0 0 0 94 6 16
2014 AO-02 33 13 12 20 13 0 9 51 36 15
2014 AO-03 39 32 9 11 9 0 0 71 20 181
2014 AO-04 41 33 6 12 6 0 0 75 19 46
2014 AO-05 51 41 0 0 8 0 0 92 8 14
2011 AO 28 33 17 11 10 1 0 61 22 334
2011 AO-01 61 30 0 9 0 0 0 91 9 10
2011 AO-02 25 30 30 3 13 0 0 55 15 40
2011 AO-03 26 35 15 11 12 1 0 61 24 188
2011 AO-04 23 32 16 21 5 3 0 57 27 63
2011 AO-05 36 23 27 4 10 0 0 59 14 30
2008 AO 29 38 9 13 11 0 1 67 24 268
2008 AO-01 10 41 19 31 0 0 0 51 31 10
2008 AO-02 28 41 7 17 7 0 0 70 24 92
2008 AO-03 31 31 11 13 14 0 0 62 27 79
2008 AO-04 30 45 8 5 8 0 4 78 13 42
2008 AO-05 30 47 4 4 15 0 0 78 18 29

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 83 6 5 2 2 0 3 91 4 192
2019 AO-02 92 8 0 0 0 0 0 100 0 12
2019 AO-03 78 7 7 3 1 0 4 88 4 124
2019 AO-04 92 5 0 0 3 0 0 97 3 39
2017 AO 76 10 6 1 3 0 4 89 5 255
2017 AO-02 77 8 0 0 8 8 0 92 8 13
2017 AO-03 75 8 7 2 3 0 5 88 5 175
2017 AO-04 78 10 7 0 2 0 2 90 3 41
2017 AO-05 67 33 0 0 0 0 0 100 0 12
2014 AO 73 10 7 2 2 1 5 88 4 274
2014 AO-01 82 6 0 0 6 0 6 93 7 16
2014 AO-02 81 7 6 0 0 0 7 94 0 15
2014 AO-03 72 11 8 1 2 1 6 88 4 181
2014 AO-04 73 12 9 2 2 0 2 87 4 46
2014 AO-05 58 15 0 19 0 0 8 79 21 13
2011 AO 73 10 5 2 2 1 7 90 4 333
2011 AO-01 80 20 0 0 0 0 0 100 0 10
2011 AO-02 75 15 3 0 2 3 3 95 2 40
2011 AO-03 74 9 5 2 1 0 9 90 4 187
2011 AO-04 68 11 5 3 4 0 9 87 8 63
2011 AO-05 73 11 6 4 3 0 4 86 7 30
2008 AO 69 7 6 2 4 0 13 87 6 269
2008 AO-01 81 10 0 0 0 0 8 100 0 10
2008 AO-02 68 7 3 0 4 0 17 91 5 92
2008 AO-03 60 10 8 5 5 1 10 79 12 80
2008 AO-04 77 5 8 3 0 0 8 89 3 42
2008 AO-05 79 4 7 0 2 0 7 90 2 29

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 71 18 4 3 1 1 2 92 4 193
2019 AO-02 50 25 0 8 8 8 0 82 18 12
2019 AO-03 74 17 5 2 0 0 2 93 2 125
2019 AO-04 71 21 3 5 0 0 0 92 5 39
2017 AO 60 24 7 4 4 1 1 85 8 253
2017 AO-02 42 50 8 0 0 0 0 92 0 12
2017 AO-03 65 22 6 3 3 1 1 88 6 175
2017 AO-04 58 25 8 5 5 0 0 83 10 40
2017 AO-05 26 33 26 8 0 8 0 63 9 12
2014 AO 50 23 12 7 5 1 2 76 12 273
2014 AO-01 69 13 6 0 0 0 13 93 0 16
2014 AO-02 39 22 25 7 0 7 0 66 7 15
2014 AO-03 50 27 12 5 5 1 1 78 10 180
2014 AO-04 50 14 11 12 9 2 2 67 22 46
2014 AO-05 48 21 8 17 6 0 0 69 23 13
2011 AO 35 28 12 11 10 2 2 66 22 335
2011 AO-01 49 30 0 0 0 0 20 100 0 10
2011 AO-02 20 32 16 8 20 3 3 54 29 40
2011 AO-03 33 29 12 11 11 3 1 64 23 188
2011 AO-04 44 24 11 14 2 2 3 72 16 63
2011 AO-05 39 25 13 10 13 0 0 64 23 31

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 68 19 5 4 3 0 0 88 7 193
2019 AO-02 67 0 25 8 0 0 0 67 8 12
2019 AO-03 71 20 2 2 5 0 0 90 7 125
2019 AO-04 64 24 5 7 0 0 0 88 7 39
2018 AO 61 19 7 6 6 1 1 81 12 206
2018 AO-03 60 18 8 5 6 1 1 80 12 132
2018 AO-04 50 29 5 5 9 1 0 80 15 41
2018 AO-05 66 19 0 9 5 0 0 86 14 13
2017 AO 60 22 8 6 4 1 0 83 10 254
2017 AO-02 58 33 8 0 0 0 0 92 0 12
2017 AO-03 63 22 6 4 4 1 0 85 8 175
2017 AO-04 49 22 15 7 5 2 0 73 12 41
2017 AO-05 44 25 16 8 8 0 0 69 16 12

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 56 28 5 5 5 1 0 85 10 193
2019 AO-02 58 17 25 0 0 0 0 75 0 12
2019 AO-03 60 25 3 4 7 2 0 86 11 125
2019 AO-04 42 40 5 10 3 0 0 82 12 39
2018 AO 54 20 11 7 9 0 0 74 15 204
2018 AO-03 53 20 10 9 9 0 0 73 17 131
2018 AO-04 43 24 17 0 16 0 0 67 16 41
2018 AO-05 60 15 15 10 0 0 0 75 10 12
2017 AO 50 26 10 6 8 0 0 76 14 254
2017 AO-02 75 17 8 0 0 0 0 92 0 12
2017 AO-03 52 25 9 6 8 0 0 77 14 175
2017 AO-04 34 35 12 10 10 0 0 69 19 41
2017 AO-05 36 33 16 8 8 0 0 69 16 12
2014 AO 52 23 9 7 9 0 0 75 16 275
2014 AO-01 81 13 6 0 0 0 0 94 0 16
2014 AO-02 39 22 19 7 7 7 0 66 14 15
2014 AO-03 51 23 9 9 8 0 0 74 17 181
2014 AO-04 46 27 6 6 15 0 0 73 21 46
2014 AO-05 65 21 0 0 14 0 0 86 14 14

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 4 41 22 19 7 2 4 49 27 48
2019 AO-04 6 45 19 23 6 0 0 52 29 31
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Senior Management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 17 31 22 12 12 5 0 50 26 193
2019 AO-02 17 33 33 0 8 8 0 55 9 12
2019 AO-03 16 29 19 14 16 6 0 49 31 125
2019 AO-04 18 26 32 18 6 0 0 45 24 39
2018 AO 18 28 23 16 12 3 0 48 29 208
2018 AO-03 17 26 25 18 11 3 0 44 30 134
2018 AO-04 18 33 17 17 15 0 0 51 32 41
2018 AO-05 14 38 19 14 14 0 0 53 29 13
2017 AO 13 31 18 14 20 4 0 46 35 255
2017 AO-02 8 38 23 15 8 8 0 50 25 13
2017 AO-03 13 27 19 16 21 5 0 42 38 175
2017 AO-04 12 36 20 10 22 0 0 49 31 41
2017 AO-05 27 42 0 16 16 0 0 69 31 12
2014 AO 15 27 20 16 15 7 0 45 34 275
2014 AO-01 25 31 31 6 0 6 0 60 7 16
2014 AO-02 13 20 19 13 20 16 0 39 39 15
2014 AO-03 10 24 23 18 17 8 0 37 38 181
2014 AO-04 26 35 13 16 11 0 0 60 27 46
2014 AO-05 38 37 0 6 20 0 0 75 25 14
2011 AO 13 25 19 18 20 6 0 40 40 335
2011 AO-01 29 40 0 10 10 10 0 77 23 10
2011 AO-02 10 40 10 15 17 7 0 54 35 40
2011 AO-03 9 19 22 19 25 6 0 30 46 188
2011 AO-04 19 29 14 21 11 6 0 50 34 63
2011 AO-05 26 24 24 10 17 0 0 50 26 31

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 11 26 22 19 20 1 0 38 40 192
2019 AO-02 8 33 42 8 8 0 0 42 17 12
2019 AO-03 11 27 20 19 22 1 0 38 42 124
2019 AO-04 13 11 32 21 24 0 0 24 45 39
2018 AO 7 25 25 23 20 0 0 32 43 208
2018 AO-03 6 22 25 27 20 0 0 28 47 134
2018 AO-04 3 28 29 18 23 0 0 30 41 41
2018 AO-05 5 47 9 9 29 0 0 53 38 13
2017 AO 7 26 18 20 28 1 0 33 48 255
2017 AO-02 0 23 46 23 8 0 0 23 31 13
2017 AO-03 6 24 17 21 32 1 0 30 53 175
2017 AO-04 7 30 20 19 24 0 0 37 43 41
2017 AO-05 9 51 9 8 24 0 0 60 31 12
2014 AO 8 24 17 22 27 1 0 33 50 275
2014 AO-01 19 31 31 19 0 0 0 50 19 16
2014 AO-02 9 33 6 26 26 0 0 42 52 15
2014 AO-03 6 19 20 23 31 1 0 25 55 181
2014 AO-04 11 32 9 27 21 0 0 43 48 46
2014 AO-05 18 56 0 0 25 0 0 75 25 14
2011 AO 12 15 15 20 37 0 0 27 58 335
2011 AO-01 19 61 0 20 0 0 0 80 20 10
2011 AO-02 9 8 35 10 38 0 0 17 48 40
2011 AO-03 7 13 15 20 44 1 0 21 65 188
2011 AO-04 14 18 9 28 31 0 0 32 58 63
2011 AO-05 35 12 10 16 26 0 0 47 43 31
2008 AO 6 15 15 17 46 1 0 21 63 269
2008 AO-01 10 10 20 8 51 0 0 20 59 10
2008 AO-02 4 14 16 17 48 0 0 18 65 92
2008 AO-03 7 15 13 20 44 1 0 22 65 80
2008 AO-04 4 20 10 19 47 0 0 24 66 42
2008 AO-05 16 13 22 13 35 0 0 29 49 29

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 8 23 24 25 18 2 0 31 44 193
2019 AO-02 0 25 25 25 8 17 0 30 40 12
2019 AO-03 8 20 26 26 19 1 0 29 45 125
2019 AO-04 5 21 24 28 22 0 0 26 50 39
2018 AO 3 23 24 28 20 2 0 26 49 208
2018 AO-03 3 23 23 29 20 1 0 26 50 134
2018 AO-04 0 25 30 25 20 0 0 25 45 41
2018 AO-05 5 24 24 9 38 0 0 29 47 13
2017 AO 5 16 23 23 31 2 0 22 55 255
2017 AO-02 0 8 46 31 15 0 0 8 46 13
2017 AO-03 5 13 21 24 35 2 0 18 60 175
2017 AO-04 2 22 25 24 27 0 0 25 51 41
2017 AO-05 18 25 34 0 24 0 0 43 24 12
2014 AO 5 21 19 23 26 6 0 28 52 275
2014 AO-01 13 38 18 25 0 6 0 54 27 16
2014 AO-02 0 33 6 13 39 9 0 36 58 15
2014 AO-03 4 15 20 23 30 7 0 20 58 181
2014 AO-04 8 30 17 26 19 0 0 37 46 46
2014 AO-05 18 41 8 14 20 0 0 59 33 14
2011 AO 5 15 16 24 38 1 0 21 63 335
2011 AO-01 0 49 20 30 0 0 0 49 30 10
2011 AO-02 2 12 28 26 30 2 0 15 57 40
2011 AO-03 4 10 13 26 46 1 0 15 72 188
2011 AO-04 8 21 12 26 33 0 0 29 58 63
2011 AO-05 10 26 25 13 26 0 0 35 39 31
2008 AO 3 13 14 28 39 3 0 17 69 269
2008 AO-01 0 20 10 39 30 0 0 20 70 10
2008 AO-02 7 8 13 37 35 1 0 14 73 92
2008 AO-03 1 14 10 23 47 5 0 16 74 80
2008 AO-04 2 13 24 9 47 4 0 16 59 42
2008 AO-05 4 25 11 39 21 0 0 29 60 29

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 6 24 22 27 20 1 0 30 47 193
2019 AO-02 0 50 25 8 8 8 0 55 18 12
2019 AO-03 5 20 23 32 19 1 0 25 52 125
2019 AO-04 8 21 21 21 29 0 0 29 50 39
2018 AO 4 26 22 28 20 0 0 30 48 208
2018 AO-03 3 24 21 31 21 0 0 27 52 134
2018 AO-04 4 26 24 26 20 0 0 30 46 41
2018 AO-05 5 29 9 19 38 0 0 34 57 13
2017 AO 6 19 25 23 25 2 0 25 49 254
2017 AO-02 0 8 67 25 0 0 0 8 25 12
2017 AO-03 6 15 24 24 29 2 0 22 53 175
2017 AO-04 0 22 25 29 24 0 0 22 53 41
2017 AO-05 9 60 0 8 24 0 0 69 31 12
2014 AO 8 21 19 23 26 3 0 30 51 274
2014 AO-01 25 31 37 0 6 0 0 57 6 16
2014 AO-02 0 21 14 28 28 10 0 23 62 14
2014 AO-03 5 18 19 26 30 3 0 24 57 181
2014 AO-04 16 23 15 25 21 0 0 39 46 46
2014 AO-05 18 33 16 14 20 0 0 51 33 14
2011 AO 8 18 18 22 34 1 0 26 56 334
2011 AO-01 30 40 9 20 0 0 0 71 20 10
2011 AO-02 7 20 26 20 25 2 0 27 46 40
2011 AO-03 5 11 18 23 42 1 0 15 66 187
2011 AO-04 6 31 13 24 26 0 0 38 50 63
2011 AO-05 23 21 16 16 23 0 0 44 39 31
2008 AO 4 25 16 25 28 2 0 30 54 269
2008 AO-01 0 41 10 19 31 0 0 41 49 10
2008 AO-02 4 17 20 28 28 2 0 22 58 92
2008 AO-03 3 19 11 32 31 3 0 23 65 80
2008 AO-04 5 31 14 22 28 0 0 36 50 42
2008 AO-05 8 38 21 15 18 0 0 46 33 29

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 32 20 11 5 7 20 4 69 17 193
2019 AO-02 50 8 8 8 0 17 8 78 11 12
2019 AO-03 29 17 11 7 6 26 4 67 18 125
2019 AO-04 31 33 11 3 10 8 5 74 14 39
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My Organization (Department or Agency)

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 6 32 32 16 12 3 0 39 29 193
2019 AO-02 8 25 50 8 0 8 0 36 9 12
2019 AO-03 6 29 32 17 12 3 0 36 30 125
2019 AO-04 3 39 32 12 15 0 0 41 27 39
2018 AO 6 30 30 23 10 1 0 37 33 204
2018 AO-03 6 28 35 22 8 1 0 34 30 132
2018 AO-04 4 34 26 19 18 0 0 38 37 40
2018 AO-05 5 29 9 42 14 0 0 34 57 13
2017 AO 6 30 27 20 15 2 0 37 36 254
2017 AO-02 0 33 42 17 8 0 0 33 25 12
2017 AO-03 7 29 27 19 15 3 0 37 35 175
2017 AO-04 0 34 27 24 15 0 0 34 39 41
2017 AO-05 9 33 26 17 16 0 0 42 33 12
2014 AO 9 26 23 22 18 1 0 36 41 275
2014 AO-01 19 43 6 31 0 0 0 62 31 16
2014 AO-02 0 26 32 7 26 9 0 29 36 15
2014 AO-03 6 24 25 22 22 1 0 30 44 181
2014 AO-04 14 31 19 26 11 0 0 45 36 46
2014 AO-05 38 27 8 21 6 0 0 65 27 14
2011 AO 13 24 19 18 24 1 0 37 43 335
2011 AO-01 20 49 20 0 10 0 0 70 10 10
2011 AO-02 9 24 25 10 31 0 0 34 41 40
2011 AO-03 8 20 18 23 29 2 1 29 52 188
2011 AO-04 18 27 21 15 18 2 0 46 33 63
2011 AO-05 31 32 10 17 10 0 0 64 27 31

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 4 20 25 29 21 2 0 24 51 192
2019 AO-02 0 25 33 33 8 0 0 25 42 12
2019 AO-03 3 20 29 28 18 2 0 23 47 125
2019 AO-04 3 13 11 37 37 0 0 16 74 39

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 22 36 19 14 7 1 0 59 22 193
2019 AO-02 8 75 8 8 0 0 0 83 8 12
2019 AO-03 20 32 23 12 11 2 1 54 23 125
2019 AO-04 31 28 16 23 3 0 0 59 25 39
2018 AO 25 39 16 10 7 2 1 65 18 207
2018 AO-03 20 38 17 14 8 2 1 61 22 134
2018 AO-04 26 47 16 0 8 0 3 75 8 40
2018 AO-05 33 43 19 5 0 0 0 76 5 13
2017 AO 25 41 13 12 7 3 0 67 19 254
2017 AO-02 33 25 8 33 0 0 0 58 33 12
2017 AO-03 26 40 15 8 7 4 0 69 16 175
2017 AO-04 17 51 15 10 7 0 0 68 17 41
2017 AO-05 25 26 9 33 8 0 0 51 40 12
2014 AO 28 39 14 10 5 4 1 70 15 275
2014 AO-01 44 37 0 6 6 6 0 87 13 16
2014 AO-02 13 22 38 13 13 0 0 35 26 15
2014 AO-03 23 41 14 10 5 5 2 68 16 181
2014 AO-04 36 40 14 10 0 0 0 75 10 46
2014 AO-05 53 35 0 6 6 0 0 88 12 14
2011 AO 26 33 14 10 10 6 1 63 22 335
2011 AO-01 40 30 9 10 0 10 0 79 11 10
2011 AO-02 23 51 10 5 8 3 0 76 13 40
2011 AO-03 20 30 17 10 15 7 1 54 27 188
2011 AO-04 33 29 14 13 5 5 1 66 19 63
2011 AO-05 42 40 0 13 0 6 0 87 13 31
2008 AO 24 35 15 9 11 4 2 63 22 268
2008 AO-01 10 61 19 0 10 0 0 71 10 10
2008 AO-02 22 34 19 11 10 3 1 59 22 91
2008 AO-03 16 35 14 10 17 3 4 55 29 80
2008 AO-04 35 33 10 5 13 4 0 71 19 42
2008 AO-05 47 43 0 6 4 0 0 90 10 29

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 19 31 28 12 9 1 0 51 21 193
2019 AO-02 25 50 8 17 0 0 0 75 17 12
2019 AO-03 17 29 31 10 11 1 0 47 21 125
2019 AO-04 18 34 24 12 11 0 0 53 23 39
2018 AO 19 41 25 5 9 0 0 60 14 207
2018 AO-03 17 40 29 5 9 0 0 57 14 134
2018 AO-04 24 42 18 5 11 0 0 66 16 40
2018 AO-05 19 42 24 0 14 0 0 62 14 13

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 17 27 19 15 11 10 1 49 30 193
2019 AO-02 42 17 25 0 8 8 0 64 9 12
2019 AO-03 14 25 22 17 11 11 1 44 32 125
2019 AO-04 13 33 13 18 15 8 0 51 35 39
2018 AO 17 30 21 11 15 6 0 50 28 206
2018 AO-03 14 28 23 13 15 7 0 45 30 133
2018 AO-04 21 34 16 8 18 3 0 57 27 40
2018 AO-05 14 24 37 5 14 0 5 40 20 13
2017 AO 16 33 19 14 12 6 0 52 28 254
2017 AO-02 8 50 0 8 8 25 0 78 22 12
2017 AO-03 15 32 21 14 11 6 1 50 27 175
2017 AO-04 20 32 17 12 17 2 0 53 30 41
2017 AO-05 34 26 17 8 16 0 0 60 24 12
2014 AO 19 30 16 13 15 5 1 52 30 275
2014 AO-01 38 31 19 0 6 6 0 73 7 16
2014 AO-02 20 35 12 20 13 0 0 55 33 15
2014 AO-03 15 28 17 15 17 8 1 46 35 181
2014 AO-04 21 45 9 9 17 0 0 66 25 46
2014 AO-05 53 6 23 6 6 0 6 63 12 14
2011 AO 16 28 18 16 13 7 1 48 32 335
2011 AO-01 0 60 10 20 0 10 0 66 23 10
2011 AO-02 10 32 12 26 12 8 0 46 41 40
2011 AO-03 14 26 20 15 16 9 0 44 34 188
2011 AO-04 25 27 19 18 4 5 2 56 24 63
2011 AO-05 23 27 10 7 19 3 10 58 30 31

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 AO 12 13 29 21 21 3 0 26 44 193
2019 AO-02 8 17 42 17 8 8 0 27 27 12
2019 AO-03 12 11 32 22 20 4 0 24 43 125
2019 AO-04 8 13 25 24 30 0 0 21 53 39
2018 AO 5 27 26 22 19 1 0 31 42 207
2018 AO-03 2 27 28 22 20 1