2019 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 32 19 10 11 0 0 61 21 112
2019 Communications or public affairs 26 44 21 8 0 0 0 70 8 15
2019 Access to information and privacy 48 39 3 6 3 0 0 88 9 37
2019 Administration and operations 35 33 17 8 8 0 0 67 16 242
2019 Information management 30 52 17 2 0 0 0 81 2 31
2019 Data sciences 29 45 12 9 6 0 0 73 15 83
2019 Other services to the public 40 35 20 4 1 0 0 75 5 110
2019 None of the above 34 36 16 8 5 0 0 70 14 181
2018 Client contact centre 23 36 19 7 15 1 0 59 22 169
2018 Communications or public affairs 14 52 34 0 0 0 0 66 0 15
2018 Access to information and privacy 40 47 8 4 1 0 0 86 5 48
2018 Administration and operations 28 42 15 8 7 0 0 70 14 68
2018 Information management 31 43 6 16 4 0 0 74 20 49
2018 Data sciences 31 35 16 10 8 0 0 66 18 117
2018 Other services to the public 26 41 17 10 5 1 0 67 15 179
2018 None of the above 35 36 17 8 5 0 0 71 13 232
2017 Client contact centre 25 36 14 13 10 1 0 62 24 188
2017 Communications or public affairs 47 16 16 14 7 0 0 63 21 13
2017 Access to information and privacy 45 33 8 11 3 0 0 78 14 37
2017 Administration and operations 36 39 11 8 5 0 0 75 14 298
2017 Information management 25 44 20 0 11 0 0 69 11 29
2017 Data sciences 24 44 19 6 6 0 0 68 13 95
2017 Other services to the public 29 41 15 10 5 0 0 70 15 184
2017 None of the above 27 43 15 8 6 0 0 70 14 295
2014 Client contact centre 21 45 16 9 9 0 0 65 18 173
2014 Communications or public affairs 35 25 33 6 0 0 0 60 6 14
2014 Access to information and privacy 43 42 5 8 3 0 0 85 10 70
2014 Administration and operations 34 51 8 4 3 0 0 85 7 63
2014 Information management 22 38 26 10 5 0 0 59 15 62
2014 Other services to the public 35 39 16 4 6 0 0 74 10 213
2014 None of the above 28 42 17 9 5 0 0 70 13 313

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 14 37 15 18 15 1 1 52 33 112
2019 Communications or public affairs 44 18 25 5 8 0 0 62 13 15
2019 Access to information and privacy 25 36 17 3 12 6 0 66 16 37
2019 Administration and operations 28 24 21 13 14 0 0 52 27 242
2019 Information management 26 23 41 9 0 0 0 49 9 31
2019 Data sciences 21 44 10 17 8 0 0 65 25 83
2019 Other services to the public 20 42 19 14 5 0 0 61 19 110
2019 None of the above 23 33 16 14 13 0 0 56 27 181
2018 Client contact centre 19 32 20 8 21 1 0 51 29 168
2018 Communications or public affairs 20 27 25 20 7 0 0 48 27 15
2018 Access to information and privacy 24 51 10 7 7 0 0 75 15 48
2018 Administration and operations 15 38 17 16 13 0 0 53 30 68
2018 Information management 21 38 12 18 11 0 0 59 29 49
2018 Data sciences 22 30 21 11 16 0 0 52 27 117
2018 Other services to the public 13 30 23 17 16 1 0 44 33 179
2018 None of the above 16 33 18 16 17 0 0 49 33 233
2017 Client contact centre 21 25 23 17 14 0 0 46 31 188
2017 Communications or public affairs 23 30 15 15 16 0 0 53 32 13
2017 Access to information and privacy 21 39 15 17 9 0 0 60 25 37
2017 Administration and operations 18 37 20 13 12 0 0 55 25 298
2017 Information management 24 24 25 17 7 3 0 49 25 29
2017 Data sciences 17 40 19 12 11 1 0 57 23 95
2017 Other services to the public 22 31 20 13 14 0 0 54 26 184
2017 None of the above 17 33 16 19 15 0 0 50 34 295

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 25 15 7 3 0 1 74 10 112
2019 Communications or public affairs 77 14 8 0 0 0 0 92 0 15
2019 Access to information and privacy 69 22 3 3 3 0 0 91 6 37
2019 Administration and operations 47 30 13 4 4 0 0 78 8 241
2019 Information management 60 23 15 2 0 0 0 83 2 31
2019 Data sciences 47 32 15 4 2 0 0 79 6 83
2019 Other services to the public 51 36 11 1 1 0 0 87 2 110
2019 None of the above 54 26 15 3 2 0 0 80 5 180
2018 Client contact centre 36 38 14 5 6 2 0 75 11 169
2018 Communications or public affairs 34 41 25 0 0 0 0 75 0 15
2018 Access to information and privacy 59 36 5 0 0 0 0 95 0 48
2018 Administration and operations 39 45 9 4 3 0 0 84 7 68
2018 Information management 57 20 21 2 0 0 0 77 2 49
2018 Data sciences 43 33 13 6 5 0 0 76 11 117
2018 Other services to the public 50 30 13 5 2 0 0 81 7 179
2018 None of the above 50 30 13 4 4 0 0 80 8 233
2017 Client contact centre 41 31 18 7 3 0 0 72 9 188
2017 Communications or public affairs 71 0 22 7 0 0 0 71 7 13
2017 Access to information and privacy 54 37 6 3 0 0 0 91 3 37
2017 Administration and operations 54 29 10 3 2 0 1 84 6 298
2017 Information management 55 34 7 0 4 0 0 89 4 28
2017 Data sciences 45 36 12 5 2 0 0 81 7 94
2017 Other services to the public 51 33 8 6 2 0 0 84 7 184
2017 None of the above 51 32 11 4 3 0 0 83 6 295
2014 Client contact centre 54 22 18 2 3 0 0 76 5 174
2014 Communications or public affairs 48 29 23 0 0 0 0 77 0 14
2014 Access to information and privacy 76 16 4 1 3 0 0 92 5 72
2014 Administration and operations 70 27 3 0 0 0 0 97 0 63
2014 Information management 47 37 6 8 0 0 3 86 8 62
2014 Other services to the public 59 30 8 2 1 0 0 89 3 212
2014 None of the above 62 27 8 2 2 0 0 89 3 313

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 34 17 12 4 0 0 67 16 112
2019 Communications or public affairs 44 39 8 0 8 0 0 83 8 15
2019 Access to information and privacy 56 35 3 0 6 0 0 91 6 36
2019 Administration and operations 39 32 15 9 5 0 0 71 14 242
2019 Information management 39 39 17 4 0 0 0 79 4 31
2019 Data sciences 42 36 12 6 4 0 0 78 10 83
2019 Other services to the public 37 44 11 5 4 0 0 80 9 110
2019 None of the above 37 34 19 5 5 0 0 71 10 181
2018 Client contact centre 26 34 21 9 10 0 0 60 19 169
2018 Communications or public affairs 34 45 14 7 0 0 0 80 7 15
2018 Access to information and privacy 56 36 2 6 0 0 0 92 6 48
2018 Administration and operations 28 52 9 5 7 0 0 80 11 67
2018 Information management 53 23 12 8 4 0 0 76 12 49
2018 Data sciences 35 35 16 7 7 0 0 70 14 117
2018 Other services to the public 35 36 15 8 7 0 0 71 14 179
2018 None of the above 33 42 13 6 6 0 0 75 12 232
2017 Client contact centre 28 41 16 7 9 0 0 69 15 188
2017 Communications or public affairs 42 27 16 15 0 0 0 69 15 12
2017 Access to information and privacy 45 38 11 6 0 0 0 83 6 37
2017 Administration and operations 43 32 16 6 3 0 0 75 8 298
2017 Information management 42 27 13 10 7 0 0 69 17 29
2017 Data sciences 38 36 13 6 5 1 0 75 12 93
2017 Other services to the public 35 38 15 4 7 0 0 74 11 184
2017 None of the above 35 36 16 6 6 0 0 72 13 294
2014 Client contact centre 31 36 18 9 7 0 0 67 16 173
2014 Communications or public affairs 42 29 13 6 0 10 0 79 7 14
2014 Access to information and privacy 58 26 8 5 3 0 0 84 8 71
2014 Administration and operations 44 37 10 6 3 0 0 81 8 63
2014 Information management 30 40 13 15 2 0 0 70 16 62
2014 Other services to the public 41 37 13 5 4 0 0 77 10 211
2014 None of the above 42 36 13 5 3 0 0 78 8 313

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 18 23 13 16 0 1 47 29 111
2019 Communications or public affairs 53 19 18 0 9 0 0 73 9 14
2019 Access to information and privacy 39 34 14 3 9 0 0 73 12 37
2019 Administration and operations 30 25 16 19 9 1 0 55 29 243
2019 Information management 46 26 14 13 0 0 0 72 13 32
2019 Data sciences 28 35 15 18 2 1 0 63 21 83
2019 Other services to the public 30 36 17 9 6 1 1 67 16 112
2019 None of the above 27 28 19 11 13 1 2 56 24 183
2018 Client contact centre 21 33 17 10 18 1 0 55 27 171
2018 Communications or public affairs 27 45 14 14 0 0 0 73 14 15
2018 Access to information and privacy 38 32 17 7 6 0 0 69 14 48
2018 Administration and operations 24 30 17 12 12 5 0 56 26 68
2018 Information management 42 27 14 11 4 2 0 70 15 49
2018 Data sciences 33 20 26 9 11 1 0 53 21 117
2018 Other services to the public 25 24 24 13 14 0 0 50 27 182
2018 None of the above 18 33 17 16 14 1 1 52 30 237
2017 Client contact centre 26 28 21 13 12 1 0 54 25 188
2017 Communications or public affairs 29 56 15 0 0 0 0 85 0 13
2017 Access to information and privacy 24 47 11 6 9 0 3 73 15 37
2017 Administration and operations 28 30 20 10 10 1 1 59 20 298
2017 Information management 35 27 13 11 14 0 0 62 25 29
2017 Data sciences 32 40 14 6 8 0 0 72 14 96
2017 Other services to the public 32 30 16 10 11 1 1 63 21 184
2017 None of the above 29 27 21 12 10 0 1 56 22 295
2014 Client contact centre 26 30 21 10 11 1 0 57 22 177
2014 Communications or public affairs 27 49 12 12 0 0 0 76 12 15
2014 Access to information and privacy 41 29 12 9 9 0 0 70 18 75
2014 Administration and operations 30 36 20 8 3 2 1 68 11 63
2014 Information management 22 38 23 10 8 0 0 60 18 60
2014 Other services to the public 34 28 22 10 6 0 0 62 17 216
2014 None of the above 25 32 20 13 7 2 1 58 21 315

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 22 17 14 14 0 1 55 28 112
2019 Communications or public affairs 39 27 17 8 8 0 0 67 17 15
2019 Access to information and privacy 39 31 19 2 9 0 0 70 11 37
2019 Administration and operations 30 28 19 14 9 0 0 57 23 243
2019 Information management 35 41 7 17 0 0 0 76 17 32
2019 Data sciences 31 35 11 17 4 1 0 67 22 83
2019 Other services to the public 31 38 17 9 5 0 1 69 14 112
2019 None of the above 28 32 20 10 9 0 1 61 20 183
2018 Client contact centre 23 34 14 12 15 2 0 59 27 171
2018 Communications or public affairs 34 32 20 14 0 0 0 66 14 15
2018 Access to information and privacy 38 34 20 1 7 0 0 71 9 48
2018 Administration and operations 21 43 15 12 9 2 0 64 21 68
2018 Information management 40 26 17 13 4 0 0 66 17 49
2018 Data sciences 29 31 21 10 9 1 0 60 19 117
2018 Other services to the public 25 27 24 15 9 0 0 51 25 182
2018 None of the above 19 31 22 17 10 1 0 50 27 237
2017 Client contact centre 27 34 16 13 9 0 0 61 22 188
2017 Communications or public affairs 22 56 7 15 0 0 0 78 15 13
2017 Access to information and privacy 29 45 9 6 12 0 0 74 17 37
2017 Administration and operations 29 33 18 12 7 0 1 63 19 298
2017 Information management 38 27 17 10 7 0 0 66 17 29
2017 Data sciences 34 40 13 5 6 1 0 75 12 96
2017 Other services to the public 31 37 15 8 9 0 0 68 17 184
2017 None of the above 27 31 18 16 8 0 0 58 24 294
2014 Client contact centre 26 32 21 10 9 2 0 59 19 177
2014 Communications or public affairs 37 45 6 12 0 0 0 82 12 15
2014 Access to information and privacy 45 27 9 9 10 0 0 71 19 75
2014 Administration and operations 33 40 17 7 3 1 0 74 9 63
2014 Information management 22 41 16 15 5 0 2 64 20 59
2014 Other services to the public 34 32 18 10 4 0 0 67 14 215
2014 None of the above 27 33 22 10 6 1 0 62 16 315

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 23 10 14 17 23 10 2 38 45 112
2019 Communications or public affairs 13 30 27 0 25 5 0 45 26 15
2019 Access to information and privacy 39 17 11 14 12 6 0 60 28 37
2019 Administration and operations 24 16 16 10 20 13 0 47 35 244
2019 Information management 33 15 20 19 10 4 0 50 29 32
2019 Data sciences 24 20 15 13 17 9 2 49 34 83
2019 Other services to the public 27 20 23 10 6 7 7 55 19 112
2019 None of the above 22 23 17 10 16 10 3 51 30 183
2018 Client contact centre 12 15 16 21 27 9 1 30 53 171
2018 Communications or public affairs 20 11 20 27 7 14 0 37 39 15
2018 Access to information and privacy 31 20 34 8 4 4 0 52 12 48
2018 Administration and operations 15 20 22 12 20 9 2 39 37 68
2018 Information management 36 9 12 21 12 9 2 50 37 49
2018 Data sciences 19 17 19 15 21 6 2 39 39 117
2018 Other services to the public 19 15 25 14 20 6 2 36 37 182
2018 None of the above 15 21 18 17 17 7 5 41 39 236
2017 Client contact centre 17 12 21 21 21 9 1 31 46 188
2017 Communications or public affairs 22 16 30 8 15 8 0 42 25 13
2017 Access to information and privacy 40 10 27 3 9 11 0 56 14 37
2017 Administration and operations 21 17 21 15 16 6 3 42 35 298
2017 Information management 18 21 24 16 15 4 3 42 33 29
2017 Data sciences 27 18 21 17 12 5 0 48 30 96
2017 Other services to the public 16 24 19 11 21 7 2 44 35 184
2017 None of the above 19 17 24 14 17 7 2 39 35 295
2014 Client contact centre 18 17 19 16 17 9 4 40 38 176
2014 Communications or public affairs 27 18 18 18 10 10 0 50 31 15
2014 Access to information and privacy 35 23 10 10 16 5 1 62 27 75
2014 Administration and operations 26 21 16 20 6 9 3 53 29 63
2014 Information management 11 21 32 15 12 6 3 35 30 62
2014 Other services to the public 17 22 24 12 13 10 2 44 30 215
2014 None of the above 21 19 19 12 19 7 3 44 34 315
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 8 9 16 5 18 6 38 30 41 111
2019 Communications or public affairs 27 13 30 21 0 0 8 44 23 15
2019 Access to information and privacy 8 22 6 9 12 9 33 52 37 37
2019 Administration and operations 19 16 15 10 11 3 26 49 30 242
2019 Information management 6 19 28 6 6 6 30 39 18 31
2019 Data sciences 14 18 13 7 11 1 35 50 29 82
2019 Other services to the public 18 18 25 8 13 2 16 44 26 110
2019 None of the above 18 24 13 6 10 5 24 59 23 182

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 32 33 13 11 6 3 2 68 18 111
2019 Communications or public affairs 36 48 8 8 0 0 0 83 8 15
2019 Access to information and privacy 44 30 9 5 3 9 0 81 9 37
2019 Administration and operations 36 22 19 10 6 3 4 62 17 242
2019 Information management 41 32 15 8 0 4 0 76 8 31
2019 Data sciences 46 21 16 9 5 3 0 69 15 83
2019 Other services to the public 37 27 16 10 4 4 2 68 15 111
2019 None of the above 36 30 15 10 4 3 2 69 15 183
2018 Client contact centre 38 26 11 7 9 5 3 70 18 170
2018 Communications or public affairs 41 32 0 7 0 14 7 91 9 15
2018 Access to information and privacy 50 26 15 6 0 1 1 78 6 48
2018 Administration and operations 35 30 18 7 5 5 0 68 12 68
2018 Information management 51 17 15 8 2 0 7 73 11 48
2018 Data sciences 42 28 10 8 5 4 3 75 14 116
2018 Other services to the public 27 34 14 13 7 4 2 64 21 181
2018 None of the above 38 29 12 10 8 2 1 69 19 237
2017 Client contact centre 41 27 17 5 6 2 2 70 12 188
2017 Communications or public affairs 32 45 7 16 0 0 0 77 16 13
2017 Access to information and privacy 44 42 8 3 0 3 0 89 3 37
2017 Administration and operations 41 28 14 9 3 3 2 72 13 299
2017 Information management 36 20 22 11 4 3 3 61 16 28
2017 Data sciences 49 26 12 7 3 1 1 77 10 96
2017 Other services to the public 37 29 13 10 5 6 1 70 16 184
2017 None of the above 32 32 17 6 7 3 2 68 14 295
2014 Client contact centre 33 34 16 8 4 2 1 70 13 176
2014 Communications or public affairs 29 27 28 0 6 10 0 63 7 15
2014 Access to information and privacy 53 24 13 4 5 0 1 78 8 73
2014 Administration and operations 53 33 10 4 0 0 0 86 4 60
2014 Information management 32 37 13 10 5 0 3 71 15 62
2014 Other services to the public 41 29 15 7 5 1 2 72 12 215
2014 None of the above 36 31 14 9 6 3 1 71 15 314

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 34 12 17 3 2 3 65 22 112
2019 Communications or public affairs 28 38 25 0 8 0 0 67 8 15
2019 Access to information and privacy 47 30 9 8 3 3 0 79 11 37
2019 Administration and operations 33 32 12 14 8 0 0 66 23 242
2019 Information management 32 45 6 17 0 0 0 77 17 31
2019 Data sciences 48 26 10 9 4 2 1 77 13 83
2019 Other services to the public 41 36 10 9 4 0 0 77 13 111
2019 None of the above 38 29 13 10 7 2 1 69 18 182
2018 Client contact centre 40 34 8 7 10 1 1 75 17 170
2018 Communications or public affairs 41 45 7 0 0 7 0 93 0 15
2018 Access to information and privacy 49 32 16 0 0 0 4 84 0 48
2018 Administration and operations 30 45 11 6 7 2 0 76 13 68
2018 Information management 41 33 13 8 2 0 2 76 10 48
2018 Data sciences 43 24 13 16 3 0 0 68 19 116
2018 Other services to the public 26 37 16 13 6 1 1 64 20 180
2018 None of the above 36 33 9 14 8 1 0 69 22 238
2017 Client contact centre 40 31 12 10 6 0 1 72 16 188
2017 Communications or public affairs 40 38 7 15 0 0 0 78 15 13
2017 Access to information and privacy 54 37 0 6 3 0 0 91 9 37
2017 Administration and operations 40 36 10 10 4 0 0 76 14 299
2017 Information management 34 34 11 21 0 0 0 67 21 29
2017 Data sciences 37 33 14 14 2 0 0 70 16 96
2017 Other services to the public 33 35 12 11 7 1 1 70 19 184
2017 None of the above 33 35 13 10 7 2 1 70 17 294
2014 Client contact centre 30 44 11 8 6 0 1 75 14 176
2014 Communications or public affairs 33 39 18 0 0 10 0 80 0 15
2014 Access to information and privacy 50 33 2 9 5 0 1 84 13 74
2014 Administration and operations 47 43 1 7 2 0 0 90 9 62
2014 Information management 29 43 14 12 0 0 3 74 12 62
2014 Other services to the public 42 35 9 12 2 0 0 77 14 215
2014 None of the above 37 37 12 8 5 1 0 74 13 315

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 33 17 10 6 1 0 67 16 112
2019 Communications or public affairs 62 5 25 8 0 0 0 67 8 15
2019 Access to information and privacy 43 35 5 6 8 3 0 80 15 36
2019 Administration and operations 40 25 16 11 8 0 0 65 19 243
2019 Information management 39 32 13 15 0 0 0 72 15 31
2019 Data sciences 48 23 17 5 6 1 0 72 11 83
2019 Other services to the public 42 31 12 12 3 0 0 72 15 111
2019 None of the above 37 33 15 9 6 0 0 71 15 183
2018 Client contact centre 38 33 11 9 8 0 0 71 18 170
2018 Communications or public affairs 48 39 0 14 0 0 0 86 14 15
2018 Access to information and privacy 56 25 11 5 2 0 0 81 7 48
2018 Administration and operations 31 37 14 9 8 2 0 69 17 68
2018 Information management 43 32 12 13 0 0 0 75 13 48
2018 Data sciences 37 33 16 10 3 0 0 70 14 116
2018 Other services to the public 30 34 18 8 10 0 0 64 18 181
2018 None of the above 39 27 12 13 9 0 0 66 22 237
2017 Client contact centre 31 34 14 10 9 2 0 67 19 187
2017 Communications or public affairs 52 23 8 16 0 0 0 75 16 13
2017 Access to information and privacy 53 22 11 11 3 0 0 75 14 37
2017 Administration and operations 39 30 15 9 6 1 0 70 14 299
2017 Information management 31 34 20 7 8 0 0 65 15 29
2017 Data sciences 39 35 16 8 3 0 0 74 11 96
2017 Other services to the public 37 35 13 8 8 0 0 72 15 184
2017 None of the above 34 31 19 10 6 0 0 65 16 295
2014 Client contact centre 40 30 15 7 7 1 0 71 15 175
2014 Communications or public affairs 39 37 18 6 0 0 0 76 6 15
2014 Access to information and privacy 49 35 1 11 5 0 0 84 15 74
2014 Administration and operations 52 37 6 1 2 0 1 90 4 61
2014 Information management 36 37 12 7 7 0 0 73 14 62
2014 Other services to the public 44 30 13 8 4 0 0 75 12 215
2014 None of the above 43 28 14 8 7 0 0 72 14 316

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 27 28 13 15 11 6 1 59 27 111
2019 Communications or public affairs 52 43 5 0 0 0 0 95 0 15
2019 Access to information and privacy 32 24 5 6 9 24 0 73 20 36
2019 Administration and operations 28 23 19 12 8 10 0 57 21 241
2019 Information management 34 15 25 13 0 13 0 56 15 31
2019 Data sciences 34 22 12 12 3 16 1 67 18 83
2019 Other services to the public 24 28 16 9 10 13 1 60 22 109
2019 None of the above 25 28 19 8 7 12 1 61 17 183
2018 Client contact centre 20 29 15 10 16 8 0 54 29 169
2018 Communications or public affairs 15 56 7 0 7 15 0 83 9 14
2018 Access to information and privacy 35 23 15 8 10 8 0 64 20 48
2018 Administration and operations 28 29 19 9 10 5 0 60 20 67
2018 Information management 29 30 20 4 11 4 2 63 16 48
2018 Data sciences 30 23 13 6 9 14 3 65 19 113
2018 Other services to the public 18 29 18 16 8 11 0 53 27 178
2018 None of the above 16 23 20 14 12 14 1 46 30 235
2017 Client contact centre 27 31 11 9 13 8 0 63 24 188
2017 Communications or public affairs 16 29 22 25 0 0 8 49 27 13
2017 Access to information and privacy 11 43 17 12 6 9 3 60 20 35
2017 Administration and operations 26 31 14 8 8 13 1 65 19 297
2017 Information management 27 25 21 3 14 10 0 58 19 29
2017 Data sciences 36 27 12 8 5 11 1 71 15 96
2017 Other services to the public 29 33 8 12 8 7 3 68 23 184
2017 None of the above 26 24 20 11 9 9 1 56 22 293
2014 Client contact centre 26 32 16 10 9 7 0 63 20 172
2014 Communications or public affairs 49 12 18 0 6 16 0 72 7 15
2014 Access to information and privacy 38 27 7 12 6 10 0 72 20 73
2014 Administration and operations 39 24 17 4 3 13 0 72 8 60
2014 Information management 22 32 21 15 5 3 2 57 21 62
2014 Other services to the public 27 28 14 10 5 14 2 65 18 212
2014 None of the above 25 28 18 8 8 12 1 61 18 309

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 25 30 16 13 14 2 0 57 27 112
2019 Communications or public affairs 44 30 26 0 0 0 0 74 0 15
2019 Access to information and privacy 30 27 14 11 9 8 0 62 22 36
2019 Administration and operations 25 26 21 15 11 2 0 52 26 241
2019 Information management 30 25 30 9 4 2 0 56 13 31
2019 Data sciences 31 38 9 10 5 5 1 74 16 83
2019 Other services to the public 24 36 21 9 9 2 0 61 17 109
2019 None of the above 25 32 14 12 11 5 1 60 25 183
2018 Client contact centre 18 31 19 10 18 3 0 51 29 169
2018 Communications or public affairs 29 41 7 22 0 0 0 71 22 14
2018 Access to information and privacy 37 28 20 7 8 0 0 65 16 48
2018 Administration and operations 23 32 16 17 10 2 0 57 27 67
2018 Information management 27 31 13 20 7 2 0 60 27 48
2018 Data sciences 27 29 19 13 10 3 0 57 23 115
2018 Other services to the public 18 24 26 17 11 2 0 44 29 178
2018 None of the above 16 27 20 20 15 1 1 44 36 235
2017 Client contact centre 26 33 14 13 13 0 1 60 26 188
2017 Communications or public affairs 16 22 15 30 8 0 8 42 42 13
2017 Access to information and privacy 13 46 13 18 9 0 0 60 27 36
2017 Administration and operations 23 33 16 13 12 3 0 58 26 295
2017 Information management 21 34 18 13 11 3 0 57 24 29
2017 Data sciences 30 33 18 12 5 1 1 65 17 96
2017 Other services to the public 30 32 11 15 10 3 1 63 26 184
2017 None of the above 25 27 19 15 11 3 0 53 27 293
2014 Client contact centre 26 28 18 12 13 2 1 56 25 170
2014 Communications or public affairs 49 12 33 0 6 0 0 61 6 15
2014 Access to information and privacy 41 27 9 14 8 0 1 69 22 73
2014 Administration and operations 34 34 19 5 3 5 0 72 9 61
2014 Information management 21 34 25 16 5 0 0 55 21 62
2014 Other services to the public 24 36 14 11 7 6 2 65 19 213
2014 None of the above 23 30 19 16 8 3 1 56 25 310

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 18 23 19 18 14 8 0 45 35 112
2019 Communications or public affairs 23 38 35 5 0 0 0 61 5 15
2019 Access to information and privacy 17 35 9 16 6 16 0 62 26 36
2019 Administration and operations 16 27 19 18 13 7 0 47 33 241
2019 Information management 17 36 17 23 0 8 0 57 25 31
2019 Data sciences 18 35 13 14 8 10 1 61 25 83
2019 Other services to the public 20 22 23 21 9 5 0 44 32 109
2019 None of the above 17 30 20 12 11 8 1 52 26 183
2018 Client contact centre 14 20 21 17 16 11 0 39 37 169
2018 Communications or public affairs 7 34 15 22 7 15 0 49 34 14
2018 Access to information and privacy 17 39 20 9 7 8 0 61 17 48
2018 Administration and operations 19 28 29 10 11 2 0 48 22 67
2018 Information management 20 27 15 21 7 9 2 52 31 48
2018 Data sciences 22 24 23 15 11 6 0 48 27 115
2018 Other services to the public 15 19 19 22 15 10 0 38 40 178
2018 None of the above 10 27 17 23 15 7 1 40 41 236
2017 Client contact centre 17 30 17 12 13 11 0 52 28 188
2017 Communications or public affairs 7 40 23 14 8 0 8 51 24 13
2017 Access to information and privacy 13 32 19 23 6 5 3 49 31 37
2017 Administration and operations 17 30 18 18 10 7 0 50 30 297
2017 Information management 17 28 18 13 14 10 0 50 30 29
2017 Data sciences 21 37 17 8 7 8 2 65 16 96
2017 Other services to the public 17 35 19 14 8 6 0 55 24 183
2017 None of the above 18 28 21 15 10 8 0 50 28 294
2014 Client contact centre 15 29 22 13 10 11 0 49 26 175
2014 Communications or public affairs 37 18 18 16 6 6 0 58 23 15
2014 Access to information and privacy 23 36 15 12 6 8 0 64 19 74
2014 Administration and operations 9 52 12 9 4 13 0 70 16 63
2014 Information management 19 28 29 16 6 2 0 48 22 62
2014 Other services to the public 13 35 20 15 5 10 1 54 23 214
2014 None of the above 12 31 24 14 10 9 0 47 26 311

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 15 21 16 24 17 7 1 38 44 112
2019 Communications or public affairs 9 48 35 0 8 0 0 57 8 15
2019 Access to information and privacy 18 30 17 14 8 12 0 55 25 36
2019 Administration and operations 14 28 19 19 16 4 0 44 37 240
2019 Information management 24 26 19 25 6 0 0 50 31 31
2019 Data sciences 17 36 16 13 14 4 0 56 28 83
2019 Other services to the public 16 27 14 24 16 3 0 45 41 111
2019 None of the above 16 30 18 13 14 8 1 51 30 182
2018 Client contact centre 15 24 22 17 18 4 0 40 37 168
2018 Communications or public affairs 0 63 0 29 0 7 0 68 32 14
2018 Access to information and privacy 18 38 17 15 5 8 0 61 21 48
2018 Administration and operations 15 29 15 21 18 3 0 45 40 67
2018 Information management 33 17 11 25 13 0 0 51 38 48
2018 Data sciences 19 24 19 21 14 3 0 45 36 115
2018 Other services to the public 14 24 17 20 20 5 0 40 42 178
2018 None of the above 9 23 20 22 22 4 0 33 46 234
2017 Client contact centre 17 30 12 18 16 7 0 51 37 188
2017 Communications or public affairs 15 7 15 47 8 0 8 24 60 13
2017 Access to information and privacy 8 42 14 11 14 8 3 56 28 37
2017 Administration and operations 20 29 15 15 15 5 0 52 31 297
2017 Information management 10 21 27 27 10 4 0 32 39 29
2017 Data sciences 18 32 24 13 10 3 0 51 24 96
2017 Other services to the public 21 29 15 14 15 6 0 53 31 184
2017 None of the above 15 27 17 18 19 5 0 44 39 294
2014 Client contact centre 14 24 17 24 15 6 0 41 41 175
2014 Communications or public affairs 22 33 0 24 6 16 0 65 35 15
2014 Access to information and privacy 23 41 9 13 7 7 0 69 22 74
2014 Administration and operations 19 45 12 10 8 6 0 68 19 63
2014 Information management 13 36 23 23 3 0 2 50 27 62
2014 Other services to the public 16 29 20 22 8 5 0 47 31 214
2014 None of the above 13 30 18 18 14 6 0 46 34 312
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 15 22 25 14 21 2 1 38 36 112
2019 Communications or public affairs 27 35 0 21 17 0 0 62 38 15
2019 Access to information and privacy 25 34 14 5 18 3 0 62 24 37
2019 Administration and operations 21 26 16 18 18 0 0 47 37 242
2019 Information management 24 43 13 17 2 0 0 67 19 31
2019 Data sciences 19 31 16 18 17 0 0 50 35 83
2019 Other services to the public 26 32 13 17 12 0 0 59 28 110
2019 None of the above 27 29 15 18 9 1 0 57 28 180
2018 Client contact centre 21 25 14 20 19 1 0 47 39 169
2018 Communications or public affairs 0 45 14 27 14 0 0 45 41 15
2018 Access to information and privacy 29 43 11 11 6 0 0 71 17 48
2018 Administration and operations 21 29 19 10 20 2 0 50 31 68
2018 Information management 19 30 23 17 10 0 0 50 27 49
2018 Data sciences 22 31 17 16 14 0 0 53 30 117
2018 Other services to the public 17 24 22 17 21 1 0 41 37 179
2018 None of the above 18 30 15 18 17 0 0 49 36 232
2017 Client contact centre 20 27 21 13 18 0 1 47 32 188
2017 Communications or public affairs 15 32 8 29 8 0 8 51 40 13
2017 Access to information and privacy 23 37 8 20 12 0 0 61 31 37
2017 Administration and operations 17 38 16 17 12 0 0 55 29 297
2017 Information management 21 31 7 25 17 0 0 52 41 29
2017 Data sciences 14 41 17 16 12 0 0 55 28 95
2017 Other services to the public 20 33 15 17 16 0 0 53 33 184
2017 None of the above 18 31 13 21 17 0 0 49 38 295
2014 Client contact centre 20 35 16 15 15 0 0 55 29 174
2014 Communications or public affairs 23 40 19 6 13 0 0 62 19 14
2014 Access to information and privacy 25 42 14 6 12 0 0 67 19 71
2014 Administration and operations 20 46 18 10 7 0 0 66 16 63
2014 Information management 8 44 11 21 15 2 0 52 37 62
2014 Other services to the public 21 34 16 15 14 0 0 55 29 213
2014 None of the above 19 32 17 18 13 0 0 51 32 312

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 38 16 10 3 1 0 71 13 112
2019 Communications or public affairs 40 51 0 0 8 0 0 92 8 15
2019 Access to information and privacy 55 34 6 2 3 0 0 89 5 37
2019 Administration and operations 36 36 14 9 5 0 0 72 14 242
2019 Information management 47 31 15 8 0 0 0 77 8 31
2019 Data sciences 48 31 11 10 1 0 0 79 10 83
2019 Other services to the public 38 42 10 7 2 0 0 80 10 110
2019 None of the above 42 35 11 10 2 0 0 76 13 180
2018 Client contact centre 35 41 10 8 5 1 0 76 13 168
2018 Communications or public affairs 27 66 0 0 0 0 7 100 0 15
2018 Access to information and privacy 51 36 11 1 0 0 0 87 1 48
2018 Administration and operations 36 40 6 15 3 0 0 76 18 68
2018 Information management 52 37 9 2 0 0 0 89 2 48
2018 Data sciences 40 35 15 8 2 0 1 76 10 117
2018 Other services to the public 31 39 16 10 3 0 1 71 14 179
2018 None of the above 37 42 9 7 4 0 0 79 12 232
2017 Client contact centre 36 43 8 7 4 0 1 80 12 188
2017 Communications or public affairs 30 70 0 0 0 0 0 100 0 13
2017 Access to information and privacy 41 42 14 3 0 0 0 83 3 37
2017 Administration and operations 44 40 8 5 3 0 0 84 7 298
2017 Information management 35 37 11 13 4 0 0 72 17 29
2017 Data sciences 32 46 10 11 1 0 0 78 12 95
2017 Other services to the public 45 39 6 7 3 0 0 84 10 184
2017 None of the above 38 40 9 9 4 0 0 78 13 293

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 31 13 20 7 0 1 60 26 112
2019 Communications or public affairs 40 26 8 17 8 0 0 67 25 15
2019 Access to information and privacy 39 33 5 9 11 3 0 74 21 37
2019 Administration and operations 35 31 12 14 7 0 0 66 22 243
2019 Information management 34 45 7 9 4 0 0 79 14 31
2019 Data sciences 40 32 9 13 5 1 0 73 18 83
2019 Other services to the public 41 29 17 4 7 0 1 71 12 111
2019 None of the above 38 28 14 13 7 1 0 66 20 183
2018 Client contact centre 38 32 12 7 10 0 0 70 18 170
2018 Communications or public affairs 41 32 0 7 14 0 7 78 22 15
2018 Access to information and privacy 48 37 6 5 2 0 2 87 7 48
2018 Administration and operations 36 37 9 5 10 3 0 76 15 68
2018 Information management 46 31 10 11 2 0 0 77 13 48
2018 Data sciences 41 36 10 11 2 0 0 77 13 116
2018 Other services to the public 29 40 12 8 10 0 0 69 19 181
2018 None of the above 35 38 7 13 7 0 0 73 20 238
2017 Client contact centre 41 32 11 11 5 0 0 73 17 188
2017 Communications or public affairs 38 32 0 14 16 0 0 70 30 13
2017 Access to information and privacy 42 44 3 11 0 0 0 86 11 37
2017 Administration and operations 45 27 11 12 6 0 0 71 18 299
2017 Information management 32 32 22 7 8 0 0 63 14 28
2017 Data sciences 35 39 14 9 3 0 0 74 12 96
2017 Other services to the public 36 35 10 10 8 1 0 72 18 184
2017 None of the above 39 30 13 9 9 0 0 69 17 295
2014 Client contact centre 38 38 12 6 4 0 1 77 10 176
2014 Communications or public affairs 33 37 18 12 0 0 0 71 12 15
2014 Access to information and privacy 63 22 1 7 7 0 0 85 14 73
2014 Administration and operations 45 49 1 4 0 0 0 95 4 60
2014 Information management 29 41 13 11 6 0 0 70 17 61
2014 Other services to the public 42 34 10 8 6 0 0 76 14 215
2014 None of the above 40 36 10 7 7 0 0 76 14 314

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 36 41 9 12 2 0 0 77 14 111
2019 Communications or public affairs 53 30 8 8 0 0 0 83 8 15
2019 Access to information and privacy 45 31 15 8 0 0 0 77 8 37
2019 Administration and operations 40 34 9 12 4 0 0 75 16 242
2019 Information management 28 47 15 10 0 0 0 75 10 31
2019 Data sciences 43 36 4 16 1 0 0 79 16 83
2019 Other services to the public 40 46 6 7 1 0 0 85 9 109
2019 None of the above 37 41 4 16 3 0 0 78 19 181
2018 Client contact centre 34 46 8 9 3 0 0 81 12 169
2018 Communications or public affairs 55 45 0 0 0 0 0 100 0 15
2018 Access to information and privacy 46 42 5 7 0 0 0 88 7 48
2018 Administration and operations 28 54 8 8 3 0 0 82 10 68
2018 Information management 40 45 4 11 0 0 0 85 11 49
2018 Data sciences 38 46 5 8 4 0 0 84 11 117
2018 Other services to the public 36 48 5 7 4 0 0 84 11 179
2018 None of the above 36 45 6 10 3 0 0 80 13 230
2017 Client contact centre 37 41 7 10 5 0 0 77 15 188
2017 Communications or public affairs 22 40 23 15 0 0 0 62 15 13
2017 Access to information and privacy 27 54 11 6 3 0 0 81 8 37
2017 Administration and operations 42 42 6 8 2 0 0 84 10 298
2017 Information management 25 33 11 10 18 3 0 60 28 29
2017 Data sciences 42 45 6 4 2 0 0 87 6 95
2017 Other services to the public 38 43 6 8 5 0 0 81 13 184
2017 None of the above 34 41 10 12 4 0 0 75 15 293
2014 Client contact centre 36 40 11 9 4 0 0 76 13 174
2014 Communications or public affairs 40 42 19 0 0 0 0 81 0 14
2014 Access to information and privacy 29 52 5 11 3 0 0 82 13 72
2014 Administration and operations 38 37 8 13 4 0 0 74 17 63
2014 Information management 21 45 9 21 4 0 0 66 25 62
2014 Other services to the public 35 45 7 9 3 0 0 81 12 213
2014 None of the above 30 45 10 10 5 0 0 75 15 313

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 10 14 21 19 21 12 4 28 47 112
2019 Communications or public affairs 31 23 25 0 8 13 0 62 10 15
2019 Access to information and privacy 13 22 19 5 20 17 3 44 32 36
2019 Administration and operations 12 14 23 16 23 11 2 29 44 243
2019 Information management 7 12 41 19 8 6 7 22 31 31
2019 Data sciences 10 12 25 15 16 17 4 28 40 83
2019 Other services to the public 12 21 26 19 16 5 1 35 37 112
2019 None of the above 11 20 20 10 19 16 4 39 36 183
2018 Client contact centre 8 13 23 12 27 12 4 25 47 169
2018 Communications or public affairs 7 11 20 27 0 34 0 28 41 15
2018 Access to information and privacy 20 17 28 14 7 12 2 42 25 48
2018 Administration and operations 7 17 21 18 27 9 1 27 50 68
2018 Information management 22 16 26 15 11 8 2 42 29 48
2018 Data sciences 14 22 17 21 17 6 2 40 42 116
2018 Other services to the public 8 15 26 14 27 8 2 26 46 181
2018 None of the above 6 18 21 18 26 9 2 27 49 237
2017 Client contact centre 9 20 16 17 23 11 3 34 47 188
2017 Communications or public affairs 0 22 48 15 15 0 0 22 30 13
2017 Access to information and privacy 8 23 24 11 18 11 6 37 34 37
2017 Administration and operations 11 13 24 17 21 9 4 28 44 299
2017 Information management 11 17 34 10 10 13 4 34 25 29
2017 Data sciences 10 22 30 16 10 8 3 36 30 96
2017 Other services to the public 12 20 24 11 19 11 4 37 35 184
2017 None of the above 12 18 23 12 20 12 5 35 38 294
2014 Client contact centre 12 17 25 14 24 9 0 32 41 176
2014 Communications or public affairs 12 22 43 6 6 12 0 38 13 15
2014 Access to information and privacy 14 33 16 18 9 7 2 52 30 75
2014 Administration and operations 11 23 22 19 8 10 7 40 33 63
2014 Information management 10 16 25 16 23 6 5 29 44 61
2014 Other services to the public 9 18 25 16 14 12 4 33 37 214
2014 None of the above 8 15 27 15 16 12 6 28 39 315

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 13 21 9 17 30 9 2 37 52 112
2019 Communications or public affairs 36 18 8 0 33 5 0 56 35 15
2019 Access to information and privacy 8 22 16 6 17 22 8 43 34 36
2019 Administration and operations 14 19 16 11 28 7 4 37 44 243
2019 Information management 11 0 39 21 19 6 4 12 44 31
2019 Data sciences 11 13 18 24 18 6 10 28 50 83
2019 Other services to the public 10 23 20 15 21 6 6 37 41 112
2019 None of the above 6 17 23 9 24 11 9 30 41 183
2018 Client contact centre 4 19 17 18 30 8 4 26 54 171
2018 Communications or public affairs 7 27 11 27 20 7 0 37 51 15
2018 Access to information and privacy 8 24 24 16 17 6 5 36 37 48
2018 Administration and operations 3 15 14 24 31 8 6 21 63 68
2018 Information management 21 16 13 15 23 6 6 42 44 49
2018 Data sciences 13 19 16 16 28 6 2 35 48 117
2018 Other services to the public 9 20 19 15 29 3 5 31 48 182
2018 None of the above 7 16 17 17 26 8 9 29 51 237
2017 Client contact centre 12 18 17 15 26 10 3 34 47 188
2017 Communications or public affairs 0 30 32 16 22 0 0 30 38 13
2017 Access to information and privacy 5 29 20 8 20 14 6 42 34 37
2017 Administration and operations 9 13 21 17 25 6 8 26 49 298
2017 Information management 14 17 20 20 13 11 3 37 40 29
2017 Data sciences 8 22 20 19 23 6 3 32 46 96
2017 Other services to the public 13 20 14 15 26 7 5 37 47 184
2017 None of the above 5 17 20 18 26 7 7 25 51 295
2014 Client contact centre 8 12 24 19 25 6 6 24 49 177
2014 Communications or public affairs 6 18 43 22 12 0 0 24 33 15
2014 Access to information and privacy 13 19 20 18 15 5 10 38 39 75
2014 Administration and operations 12 17 21 20 19 6 6 32 44 63
2014 Information management 14 15 15 31 19 2 5 31 53 62
2014 Other services to the public 10 20 20 16 24 7 3 33 45 215
2014 None of the above 9 15 22 17 23 7 7 28 47 315

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 39 20 13 7 8 3 11 68 17 112
2019 Communications or public affairs 56 13 13 13 0 0 5 73 14 15
2019 Access to information and privacy 33 30 13 2 3 3 16 78 6 36
2019 Administration and operations 39 20 16 7 6 4 9 67 15 242
2019 Information management 56 17 13 4 0 0 9 81 4 31
2019 Data sciences 47 20 10 9 3 4 7 75 14 83
2019 Other services to the public 38 24 12 11 3 1 11 70 17 111
2019 None of the above 37 18 16 5 5 1 17 68 12 182

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 45 5 4 5 13 3 25 68 26 112
2019 Communications or public affairs 70 0 0 8 8 0 13 81 19 15
2019 Access to information and privacy 38 5 3 3 6 6 38 77 17 35
2019 Administration and operations 48 7 3 3 6 7 26 83 13 241
2019 Information management 60 4 4 2 7 4 19 83 12 31
2019 Data sciences 52 7 2 4 6 4 23 82 15 83
2019 Other services to the public 50 3 5 3 6 4 31 79 13 112
2019 None of the above 43 8 5 5 6 5 28 76 17 183

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 11 18 11 12 4 16 50 28 111
2019 Communications or public affairs 62 8 17 8 0 0 5 74 9 15
2019 Access to information and privacy 33 17 9 11 8 14 8 64 24 37
2019 Administration and operations 32 16 13 9 12 7 12 58 26 242
2019 Information management 33 21 24 2 9 6 6 60 13 32
2019 Data sciences 42 6 12 10 10 6 14 60 25 83
2019 Other services to the public 34 21 13 10 6 6 10 66 19 112
2019 None of the above 36 12 18 6 4 9 15 64 13 183

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 10 17 11 13 6 13 49 30 111
2019 Communications or public affairs 62 0 25 8 0 0 5 65 9 15
2019 Access to information and privacy 17 20 3 14 8 27 11 60 35 37
2019 Administration and operations 28 15 13 10 13 8 12 54 30 242
2019 Information management 37 24 9 2 9 13 6 75 14 32
2019 Data sciences 38 6 10 11 10 12 15 59 28 83
2019 Other services to the public 29 20 12 10 7 11 12 63 22 112
2019 None of the above 31 13 13 7 4 15 16 64 16 183

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 21 12 15 19 19 4 11 39 44 112
2019 Communications or public affairs 56 9 8 13 8 5 0 69 23 15
2019 Access to information and privacy 25 14 13 17 8 16 8 51 33 37
2019 Administration and operations 26 18 12 11 16 7 9 53 32 242
2019 Information management 35 14 24 11 9 0 6 52 22 32
2019 Data sciences 30 12 11 14 15 9 9 51 35 82
2019 Other services to the public 26 14 14 17 15 5 10 47 37 112
2019 None of the above 28 10 13 13 14 7 16 49 35 183

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 54 13 12 3 5 4 10 77 9 112
2019 Communications or public affairs 65 21 0 8 0 0 5 91 9 15
2019 Access to information and privacy 47 15 2 0 0 22 14 97 0 37
2019 Administration and operations 50 15 7 3 7 7 12 80 12 241
2019 Information management 54 22 9 0 0 6 9 89 0 32
2019 Data sciences 68 11 5 1 0 3 13 93 2 82
2019 Other services to the public 66 14 4 0 1 4 12 94 1 111
2019 None of the above 54 11 8 3 1 7 16 85 5 181

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 61 8 7 4 6 6 9 80 11 112
2019 Communications or public affairs 87 0 0 8 0 0 5 91 9 15
2019 Access to information and privacy 62 6 5 0 6 11 10 86 8 37
2019 Administration and operations 58 9 6 4 5 10 9 81 11 242
2019 Information management 68 13 9 0 0 0 9 90 0 32
2019 Data sciences 76 2 5 3 2 1 11 88 6 83
2019 Other services to the public 70 9 3 3 3 2 10 91 6 112
2019 None of the above 59 10 4 3 2 6 15 88 7 182

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 67 11 1 2 5 1 13 90 9 112
2019 Communications or public affairs 70 8 8 0 0 0 13 90 0 15
2019 Access to information and privacy 61 6 8 0 3 8 14 86 4 37
2019 Administration and operations 59 6 6 4 5 4 16 81 12 241
2019 Information management 68 13 2 2 0 4 11 95 2 32
2019 Data sciences 62 14 2 3 1 2 15 92 5 83
2019 Other services to the public 68 9 4 1 1 2 15 93 2 112
2019 None of the above 57 4 6 3 4 7 20 83 9 182

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 7 19 17 26 29 2 0 27 56 111
2019 Communications or public affairs 27 13 25 21 13 0 0 40 35 15
2019 Access to information and privacy 13 31 30 11 12 3 0 45 24 37
2019 Administration and operations 15 28 13 21 21 1 0 43 43 241
2019 Information management 18 38 21 17 6 0 0 56 23 31
2019 Data sciences 10 23 19 24 22 0 1 33 47 83
2019 Other services to the public 19 29 15 23 14 0 0 48 37 110
2019 None of the above 14 25 20 22 18 1 0 39 40 180
2018 Client contact centre 5 21 23 16 31 2 2 27 49 169
2018 Communications or public affairs 7 18 20 41 14 0 0 25 55 15
2018 Access to information and privacy 11 41 22 20 6 0 0 53 26 48
2018 Administration and operations 11 32 20 13 21 2 2 44 35 68
2018 Information management 17 27 27 15 14 0 0 44 29 49
2018 Data sciences 12 21 22 18 26 0 1 33 44 117
2018 Other services to the public 8 23 18 23 26 1 0 31 50 177
2018 None of the above 7 25 20 22 24 1 1 33 47 233
2017 Client contact centre 9 25 20 19 25 1 2 35 45 188
2017 Communications or public affairs 30 23 8 30 8 0 0 53 38 13
2017 Access to information and privacy 5 29 22 12 33 0 0 34 44 37
2017 Administration and operations 14 27 19 19 18 1 1 42 38 298
2017 Information management 18 35 15 18 14 0 0 53 32 28
2017 Data sciences 11 27 16 23 18 0 5 40 43 94
2017 Other services to the public 17 28 18 16 21 1 0 46 37 184
2017 None of the above 11 26 20 19 22 0 1 37 42 295
2014 Client contact centre 8 29 19 21 20 1 2 39 42 173
2014 Communications or public affairs 6 46 29 0 19 0 0 52 19 14
2014 Access to information and privacy 17 36 18 13 16 1 0 54 29 72
2014 Administration and operations 19 50 12 13 3 0 4 72 16 63
2014 Information management 2 35 18 26 19 0 0 37 45 62
2014 Other services to the public 15 26 17 22 18 1 1 42 40 213
2014 None of the above 8 33 19 22 17 1 1 41 40 312

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 10 11 21 23 35 0 1 21 58 111
2019 Communications or public affairs 23 13 35 21 8 0 0 36 30 15
2019 Access to information and privacy 22 23 22 14 12 6 0 48 28 37
2019 Administration and operations 17 22 19 18 22 1 0 40 41 242
2019 Information management 11 24 36 25 0 0 4 37 26 31
2019 Data sciences 11 29 15 20 21 1 3 42 43 83
2019 Other services to the public 17 26 21 20 15 1 0 43 36 110
2019 None of the above 15 27 21 18 17 1 2 43 35 181
2018 Client contact centre 10 21 19 21 25 0 3 32 48 169
2018 Communications or public affairs 7 20 27 32 14 0 0 27 45 15
2018 Access to information and privacy 24 26 27 15 6 0 2 51 21 48
2018 Administration and operations 8 36 13 24 19 0 0 44 43 68
2018 Information management 16 31 23 19 11 0 0 47 30 49
2018 Data sciences 12 16 19 24 27 1 2 28 52 117
2018 Other services to the public 10 21 21 21 25 0 2 32 46 179
2018 None of the above 9 26 21 20 22 0 1 35 43 233
2017 Client contact centre 11 21 18 23 25 0 3 32 49 188
2017 Communications or public affairs 30 30 8 8 23 0 0 60 32 13
2017 Access to information and privacy 16 29 21 16 15 3 0 47 32 37
2017 Administration and operations 16 24 21 18 18 1 1 42 37 296
2017 Information management 11 47 4 24 14 0 0 59 38 29
2017 Data sciences 13 22 22 20 19 1 4 36 41 93
2017 Other services to the public 17 27 20 16 19 1 0 45 35 184
2017 None of the above 15 26 17 21 20 0 1 42 41 294
2014 Client contact centre 12 20 21 22 22 0 3 33 46 174
2014 Communications or public affairs 13 23 46 6 13 0 0 35 19 14
2014 Access to information and privacy 22 24 24 13 12 4 1 48 27 72
2014 Administration and operations 26 30 23 14 3 0 4 59 18 63
2014 Information management 6 24 23 30 16 0 0 30 46 62
2014 Other services to the public 20 26 21 13 20 0 0 47 33 212
2014 None of the above 14 25 24 20 14 1 2 40 35 313

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 15 41 23 10 9 2 0 57 20 112
2019 Communications or public affairs 40 30 21 8 0 0 0 70 8 15
2019 Access to information and privacy 38 39 17 3 3 0 0 77 6 37
2019 Administration and operations 23 31 22 15 8 1 0 55 23 242
2019 Information management 34 32 21 9 0 0 4 68 10 31
2019 Data sciences 24 37 21 15 4 1 0 61 18 83
2019 Other services to the public 25 37 19 11 7 0 0 63 18 110
2019 None of the above 22 39 19 7 10 2 0 62 18 181
2018 Client contact centre 21 34 19 15 11 1 0 56 25 169
2018 Communications or public affairs 14 59 20 7 0 0 0 73 7 15
2018 Access to information and privacy 37 35 17 9 0 1 0 73 9 48
2018 Administration and operations 21 34 21 14 9 2 0 56 23 68
2018 Information management 33 35 23 4 4 0 0 68 9 49
2018 Data sciences 28 30 22 16 4 0 0 58 20 117
2018 Other services to the public 16 35 22 16 10 0 0 52 26 179
2018 None of the above 17 34 19 20 8 0 1 51 29 232
2017 Client contact centre 17 38 21 12 11 0 0 55 24 187
2017 Communications or public affairs 38 30 7 0 16 8 0 75 18 13
2017 Access to information and privacy 29 35 22 12 3 0 0 64 14 37
2017 Administration and operations 20 41 18 13 7 0 1 61 20 296
2017 Information management 20 48 10 13 4 4 0 72 18 29
2017 Data sciences 23 41 19 9 8 0 0 64 17 92
2017 Other services to the public 29 35 16 11 8 1 0 64 19 182
2017 None of the above 19 40 17 13 10 0 1 59 24 295
2014 Client contact centre 24 34 22 14 5 0 0 58 19 174
2014 Communications or public affairs 46 23 19 13 0 0 0 69 13 14
2014 Access to information and privacy 30 36 11 15 5 1 3 68 20 71
2014 Administration and operations 27 45 13 14 1 0 0 71 15 63
2014 Information management 17 29 23 19 11 2 0 47 30 62
2014 Other services to the public 24 41 17 9 6 1 0 67 16 213
2014 None of the above 22 34 21 14 7 2 1 57 22 312

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 6 18 20 28 19 7 1 26 52 112
2019 Communications or public affairs 13 31 18 25 8 5 0 46 35 15
2019 Access to information and privacy 6 16 19 8 22 26 3 31 42 37
2019 Administration and operations 11 22 19 18 20 9 1 36 42 244
2019 Information management 9 35 36 9 0 7 4 50 10 32
2019 Data sciences 5 19 23 19 16 15 3 29 43 82
2019 Other services to the public 11 20 25 23 14 5 3 33 40 112
2019 None of the above 7 25 15 21 19 8 4 37 46 182
2018 Client contact centre 2 14 26 23 24 11 1 17 53 171
2018 Communications or public affairs 0 7 25 27 14 27 0 9 56 15
2018 Access to information and privacy 9 29 28 12 10 11 2 43 25 48
2018 Administration and operations 12 16 23 21 19 8 2 32 43 68
2018 Information management 22 10 32 23 11 2 0 33 35 49
2018 Data sciences 9 17 24 22 18 8 1 29 44 117
2018 Other services to the public 5 15 27 21 22 6 2 22 48 182
2018 None of the above 5 21 19 26 17 10 2 29 49 236
2017 Client contact centre 6 20 22 17 24 9 2 29 46 188
2017 Communications or public affairs 8 8 29 48 7 0 0 16 55 13
2017 Access to information and privacy 5 15 25 19 23 13 0 23 48 37
2017 Administration and operations 10 22 22 21 18 6 2 35 42 299
2017 Information management 7 27 25 24 14 3 0 35 39 29
2017 Data sciences 8 26 25 24 12 5 0 36 38 96
2017 Other services to the public 9 27 23 14 18 8 1 39 35 184
2017 None of the above 6 19 23 19 21 8 3 28 45 295

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 30 28 13 14 13 1 1 59 28 112
2019 Communications or public affairs 44 23 8 25 0 0 0 67 25 15
2019 Access to information and privacy 39 32 16 13 0 0 0 72 13 37
2019 Administration and operations 29 32 13 14 10 1 1 63 24 242
2019 Information management 39 32 12 17 0 0 0 71 17 31
2019 Data sciences 32 28 14 12 11 2 1 62 24 83
2019 Other services to the public 31 37 16 8 7 0 0 69 15 110
2019 None of the above 31 29 15 10 13 0 2 61 23 181
2018 Client contact centre 30 25 15 11 18 1 0 56 29 169
2018 Communications or public affairs 34 18 14 14 14 7 0 56 29 15
2018 Access to information and privacy 41 42 13 1 2 0 0 83 4 48
2018 Administration and operations 30 27 17 16 7 2 2 58 24 68
2018 Information management 33 33 13 10 11 0 0 67 21 49
2018 Data sciences 28 33 16 10 10 0 4 63 20 116
2018 Other services to the public 24 29 16 14 17 1 0 53 31 179
2018 None of the above 23 38 14 13 11 0 1 62 24 233
2017 Client contact centre 31 29 17 10 13 0 1 61 23 188
2017 Communications or public affairs 33 52 0 7 8 0 0 85 15 13
2017 Access to information and privacy 24 37 20 6 14 0 0 61 20 37
2017 Administration and operations 29 28 17 12 12 0 1 58 25 297
2017 Information management 28 17 32 17 7 0 0 45 24 29
2017 Data sciences 33 35 15 12 4 0 1 69 16 95
2017 Other services to the public 33 27 18 9 12 1 1 61 21 184
2017 None of the above 26 28 17 16 11 0 2 55 28 294
2014 Client contact centre 32 31 10 12 13 1 1 64 26 173
2014 Communications or public affairs 29 35 13 17 6 0 0 65 23 14
2014 Access to information and privacy 37 24 16 15 6 0 1 62 21 72
2014 Administration and operations 38 34 13 14 0 0 1 73 14 62
2014 Information management 22 36 19 14 7 2 0 59 22 61
2014 Other services to the public 31 33 14 10 9 2 1 66 20 213
2014 None of the above 26 31 16 15 12 0 0 57 27 313

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 59 25 7 3 0 1 4 89 3 112
2019 Communications or public affairs 92 8 0 0 0 0 0 100 0 15
2019 Access to information and privacy 53 31 3 0 0 3 9 96 0 37
2019 Administration and operations 43 30 12 3 1 2 10 83 4 242
2019 Information management 58 21 17 4 0 0 0 79 4 31
2019 Data sciences 60 18 7 1 0 0 14 91 2 83
2019 Other services to the public 49 25 12 1 2 0 10 83 4 109
2019 None of the above 51 29 9 3 0 0 7 87 4 180
2018 Client contact centre 61 23 7 1 1 1 6 90 2 169
2018 Communications or public affairs 59 27 0 7 7 0 0 86 14 15
2018 Access to information and privacy 53 30 7 0 1 2 6 91 2 48
2018 Administration and operations 47 37 6 1 2 2 6 91 3 68
2018 Information management 61 23 11 1 2 0 2 86 4 49
2018 Data sciences 62 22 6 0 0 1 9 93 0 117
2018 Other services to the public 54 22 11 4 0 0 8 84 4 179
2018 None of the above 57 20 10 2 1 1 9 85 4 233
2017 Client contact centre 65 20 3 3 0 1 8 94 3 188
2017 Communications or public affairs 60 32 0 8 0 0 0 92 8 13
2017 Access to information and privacy 70 13 5 0 3 0 9 92 3 37
2017 Administration and operations 50 24 11 2 0 1 11 85 3 296
2017 Information management 47 33 3 3 0 7 7 93 4 29
2017 Data sciences 42 38 8 1 0 2 8 90 1 95
2017 Other services to the public 62 21 5 1 1 1 9 93 2 184
2017 None of the above 60 23 8 2 0 1 6 90 2 294
2014 Client contact centre 59 28 6 0 0 0 6 93 0 174
2014 Communications or public affairs 46 54 0 0 0 0 0 100 0 14
2014 Access to information and privacy 54 31 9 1 0 0 5 89 1 71
2014 Administration and operations 49 33 9 3 6 0 0 82 9 63
2014 Information management 44 26 15 7 0 2 6 76 8 62
2014 Other services to the public 55 28 7 0 0 0 9 92 0 211
2014 None of the above 51 26 9 2 1 1 11 87 3 312

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 17 18 10 6 27 4 18 45 43 112
2019 Communications or public affairs 70 8 5 0 8 0 8 86 9 15
2019 Access to information and privacy 36 14 13 3 6 15 12 70 13 37
2019 Administration and operations 36 17 10 7 14 3 13 63 25 242
2019 Information management 32 24 8 0 6 9 21 80 8 31
2019 Data sciences 35 15 9 7 7 4 22 68 19 83
2019 Other services to the public 41 21 11 7 7 4 10 71 16 111
2019 None of the above 30 22 6 6 16 3 16 65 27 182
2017 Client contact centre 23 15 12 6 16 6 22 53 30 186
2017 Communications or public affairs 55 37 0 8 0 0 0 92 8 13
2017 Access to information and privacy 47 19 5 6 9 0 14 78 16 37
2017 Administration and operations 42 20 9 5 10 2 13 73 17 299
2017 Information management 27 31 15 11 10 0 7 62 22 29
2017 Data sciences 44 27 7 8 4 2 7 79 14 95
2017 Other services to the public 29 25 13 3 14 2 13 64 21 183
2017 None of the above 31 19 10 7 13 4 16 63 25 295
2014 Client contact centre 39 23 9 5 9 3 12 73 17 175
2014 Communications or public affairs 43 24 12 6 6 10 0 74 13 15
2014 Access to information and privacy 44 28 6 5 6 0 11 81 12 74
2014 Administration and operations 51 13 14 1 5 1 14 76 8 62
2014 Information management 39 31 9 2 6 3 9 81 9 62
2014 Other services to the public 42 24 10 4 5 4 10 77 11 215
2014 None of the above 36 20 10 5 10 4 15 69 19 316

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Client contact centre 30 39 31 111
2019 Communications or public affairs 25 25 50 15
2019 Access to information and privacy 18 61 21 37
2019 Administration and operations 25 42 32 243
2019 Information management 30 48 22 32
2019 Data sciences 23 31 45 82
2019 Other services to the public 18 56 26 112
2019 None of the above 16 56 28 180
2018 Client contact centre 32 38 31 161
2018 Communications or public affairs 7 41 52 15
2018 Access to information and privacy 17 43 40 47
2018 Administration and operations 16 59 25 65
2018 Information management 25 50 25 48
2018 Data sciences 31 37 33 115
2018 Other services to the public 26 42 33 180
2018 None of the above 23 47 29 234
2017 Client contact centre 28 38 34 188
2017 Communications or public affairs 15 56 29 13
2017 Access to information and privacy 14 62 24 37
2017 Administration and operations 14 50 35 295
2017 Information management 17 36 47 29
2017 Data sciences 21 38 41 96
2017 Other services to the public 19 47 34 183
2017 None of the above 18 50 32 293
2014 Client contact centre 32 37 32 171
2014 Communications or public affairs 37 45 18 15
2014 Access to information and privacy 18 55 26 74
2014 Administration and operations 29 43 28 62
2014 Information management 28 48 24 59
2014 Other services to the public 23 43 34 214
2014 None of the above 22 50 28 313

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Client contact centre 15 11 49 15 2 9 33
2019 Administration and operations 13 8 45 10 2 22 60
2019 Information management 31 12 38 12 7 0 10
2019 Data sciences 21 4 31 20 13 10 18
2019 Other services to the public 39 18 9 13 0 21 19
2019 None of the above 55 4 23 5 2 11 29
2018 Client contact centre 14 8 44 13 8 14 53
2018 Administration and operations 18 0 33 6 18 24 12
2018 Information management 32 16 16 16 8 13 13
2018 Data sciences 12 18 31 20 10 10 37
2018 Other services to the public 24 2 34 19 8 13 47
2018 None of the above 41 10 20 16 3 10 53
2017 Client contact centre 19 6 34 14 10 17 52
2017 Administration and operations 22 7 28 30 0 12 41
2017 Data sciences 10 11 30 25 19 5 20
2017 Other services to the public 21 3 32 11 3 28 35
2017 None of the above 36 2 27 12 11 13 49
2014 Client contact centre 23 7 20 37 9999 14 51
2014 Access to information and privacy 24 20 13 25 9999 18 13
2014 Administration and operations 49 24 11 16 9999 0 17
2014 Information management 13 6 19 49 9999 13 15
2014 Other services to the public 16 14 23 28 9999 19 46
2014 None of the above 31 3 20 24 9999 22 67
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 46 33 12 5 3 2 0 80 8 112
2019 Communications or public affairs 67 9 14 9 0 0 0 77 9 14
2019 Access to information and privacy 66 28 0 0 6 0 0 94 6 37
2019 Administration and operations 46 31 11 9 3 1 0 77 12 242
2019 Information management 49 31 13 7 0 0 0 79 7 31
2019 Data sciences 47 42 7 2 1 0 0 89 4 83
2019 Other services to the public 42 42 10 4 1 1 0 85 6 110
2019 None of the above 46 35 10 5 3 0 0 81 8 181
2018 Client contact centre 41 36 10 5 8 0 0 77 13 168
2018 Communications or public affairs 41 45 14 0 0 0 0 86 0 15
2018 Access to information and privacy 56 36 5 2 1 0 0 92 4 48
2018 Administration and operations 46 35 6 10 2 2 0 83 11 68
2018 Information management 54 29 13 4 0 0 0 83 4 49
2018 Data sciences 47 34 8 8 2 1 0 82 10 117
2018 Other services to the public 47 33 11 7 3 0 0 80 9 179
2018 None of the above 39 41 10 6 4 1 0 81 10 232
2017 Client contact centre 44 33 12 7 4 1 0 77 11 188
2017 Communications or public affairs 47 45 8 0 0 0 0 92 0 13
2017 Access to information and privacy 48 49 0 3 0 0 0 97 3 37
2017 Administration and operations 49 36 8 4 2 1 0 86 6 297
2017 Information management 52 24 13 11 0 0 0 76 11 29
2017 Data sciences 47 29 14 7 3 0 0 77 10 95
2017 Other services to the public 50 33 11 3 3 0 0 83 6 184
2017 None of the above 39 40 10 6 4 1 0 80 10 294
2014 Client contact centre 39 37 12 8 3 0 0 77 11 174
2014 Communications or public affairs 33 50 17 0 0 0 0 83 0 14
2014 Access to information and privacy 52 34 5 6 3 0 0 86 10 71
2014 Administration and operations 44 49 1 4 1 0 0 93 5 63
2014 Information management 38 50 3 6 3 0 0 87 10 61
2014 Other services to the public 42 42 7 5 4 0 0 84 9 213
2014 None of the above 42 42 10 3 2 0 0 85 5 313

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 17 48 20 11 4 0 0 65 15 112
2019 Communications or public affairs 44 35 8 8 0 5 0 82 9 15
2019 Access to information and privacy 27 35 28 3 5 2 0 63 8 36
2019 Administration and operations 29 25 22 13 8 3 0 56 22 243
2019 Information management 24 43 21 9 0 2 0 69 10 31
2019 Data sciences 27 38 16 9 7 3 0 67 16 83
2019 Other services to the public 26 39 18 11 4 2 0 67 15 112
2019 None of the above 23 36 18 14 6 2 0 61 21 183
2018 Client contact centre 17 40 21 10 10 1 1 59 20 170
2018 Communications or public affairs 27 52 14 7 0 0 0 80 7 15
2018 Access to information and privacy 35 32 23 1 6 3 0 68 8 48
2018 Administration and operations 22 40 19 14 4 0 0 62 18 68
2018 Information management 27 36 22 9 4 0 2 64 13 48
2018 Data sciences 31 32 14 16 6 2 0 64 22 115
2018 Other services to the public 17 37 19 19 8 1 0 54 27 181
2018 None of the above 17 41 18 11 12 1 0 59 23 237
2017 Client contact centre 19 42 17 15 6 1 0 62 21 187
2017 Communications or public affairs 23 45 8 16 7 0 0 68 23 13
2017 Access to information and privacy 22 50 14 6 3 3 3 77 9 37
2017 Administration and operations 28 36 18 13 3 1 1 64 17 297
2017 Information management 18 44 24 7 7 0 0 62 14 28
2017 Data sciences 28 39 21 11 1 0 0 67 12 96
2017 Other services to the public 30 39 12 8 6 3 1 72 15 184
2017 None of the above 21 36 18 15 8 2 1 59 23 294
2014 Client contact centre 24 39 14 12 10 1 0 63 23 177
2014 Communications or public affairs 28 43 18 12 0 0 0 71 12 15
2014 Access to information and privacy 38 41 12 4 6 0 0 79 9 75
2014 Administration and operations 26 47 13 8 3 1 2 75 12 63
2014 Information management 25 47 10 14 2 0 3 74 16 62
2014 Other services to the public 27 40 14 12 5 3 0 68 17 216
2014 None of the above 25 41 19 6 7 2 0 67 13 315

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 5 13 31 29 20 2 2 50 18 111
2019 Communications or public affairs 0 13 21 26 35 5 0 64 14 15
2019 Access to information and privacy 3 3 36 31 23 0 5 56 7 36
2019 Administration and operations 7 11 33 25 21 1 3 47 18 242
2019 Information management 6 6 40 30 15 0 4 46 12 31
2019 Data sciences 5 14 28 31 16 4 2 50 20 83
2019 Other services to the public 6 12 32 26 20 3 1 48 19 110
2019 None of the above 5 13 30 25 20 2 5 48 19 180
2018 Client contact centre 10 15 20 24 19 4 7 49 28 166
2018 Communications or public affairs 0 14 25 41 20 0 0 61 14 15
2018 Access to information and privacy 7 13 23 26 21 4 6 52 22 48
2018 Administration and operations 7 12 26 20 27 3 5 51 21 68
2018 Information management 6 17 19 21 25 4 8 52 26 48
2018 Data sciences 8 13 22 26 24 2 6 54 22 117
2018 Other services to the public 8 16 24 28 17 1 7 48 26 179
2018 None of the above 5 15 30 21 20 2 6 45 22 232
2017 Client contact centre 6 13 24 26 24 3 4 54 20 188
2017 Communications or public affairs 9 18 43 15 15 0 0 30 27 12
2017 Access to information and privacy 13 19 19 35 13 0 0 48 32 37
2017 Administration and operations 3 10 31 25 24 2 6 53 14 296
2017 Information management 4 13 46 11 14 4 8 28 19 29
2017 Data sciences 2 7 26 28 33 1 2 63 10 94
2017 Other services to the public 4 9 30 24 25 2 7 53 15 183
2017 None of the above 6 12 30 23 20 3 7 47 20 295
2014 Client contact centre 7 12 28 25 20 2 5 49 20 174
2014 Communications or public affairs 0 31 29 13 21 0 6 35 33 14
2014 Access to information and privacy 9 12 17 30 26 0 5 59 23 71
2014 Administration and operations 0 13 37 29 21 0 0 50 13 63
2014 Information management 6 17 40 25 9 2 3 35 24 62
2014 Other services to the public 6 14 25 29 23 1 3 54 20 212
2014 None of the above 3 13 34 26 19 2 4 47 17 312

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 6 14 30 20 25 4 1 47 21 111
2019 Communications or public affairs 0 18 0 10 71 0 0 82 18 14
2019 Access to information and privacy 6 11 13 31 29 3 7 66 20 36
2019 Administration and operations 7 13 31 21 23 3 2 46 22 241
2019 Information management 2 19 26 30 19 4 0 51 22 31
2019 Data sciences 4 9 26 23 32 3 4 59 14 83
2019 Other services to the public 7 13 25 25 28 2 0 54 20 109
2019 None of the above 7 14 23 25 24 3 5 53 22 181
2018 Client contact centre 15 17 19 14 24 4 6 43 36 167
2018 Communications or public affairs 0 14 27 18 41 0 0 59 14 15
2018 Access to information and privacy 5 14 23 23 26 5 4 54 21 48
2018 Administration and operations 6 13 28 18 27 2 6 49 21 68
2018 Information management 6 19 21 14 34 2 4 51 27 49
2018 Data sciences 13 18 14 26 24 3 2 53 33 117
2018 Other services to the public 14 19 24 17 20 2 4 40 34 179
2018 None of the above 9 21 23 19 22 1 4 44 32 233
2017 Client contact centre 12 13 18 26 21 4 5 53 28 186
2017 Communications or public affairs 0 34 27 31 7 0 0 39 34 12
2017 Access to information and privacy 6 14 29 25 24 0 3 50 20 37
2017 Administration and operations 6 10 30 17 31 3 4 52 16 296
2017 Information management 4 20 27 17 17 8 8 40 28 29
2017 Data sciences 6 14 22 20 33 2 3 56 21 94
2017 Other services to the public 9 12 22 20 27 6 4 53 23 182
2017 None of the above 10 15 21 19 23 5 5 48 28 294
2014 Client contact centre 8 20 24 21 19 2 5 44 30 174
2014 Communications or public affairs 13 13 23 19 33 0 0 52 25 14
2014 Access to information and privacy 7 15 23 21 30 1 4 53 23 72
2014 Administration and operations 5 16 28 19 29 1 1 49 22 63
2014 Information management 7 9 40 27 15 0 2 43 16 61
2014 Other services to the public 7 16 20 24 26 2 4 54 25 211
2014 None of the above 9 14 24 20 27 2 5 49 25 311

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 6 11 15 26 25 7 10 61 21 111
2019 Communications or public affairs 8 8 18 21 39 5 0 64 18 15
2019 Access to information and privacy 3 8 26 16 27 11 9 53 14 36
2019 Administration and operations 11 12 23 19 20 6 9 46 27 240
2019 Information management 4 6 31 18 30 7 4 55 11 31
2019 Data sciences 3 12 18 26 24 12 4 59 18 83
2019 Other services to the public 4 11 24 22 23 9 7 53 18 110
2019 None of the above 4 15 18 29 16 9 10 55 24 181
2018 Client contact centre 11 10 20 21 19 8 12 49 26 166
2018 Communications or public affairs 7 0 27 18 41 0 7 63 7 15
2018 Access to information and privacy 5 21 25 11 18 6 15 36 32 48
2018 Administration and operations 10 14 21 19 25 3 7 50 27 68
2018 Information management 6 13 26 15 24 6 10 46 23 49
2018 Data sciences 11 13 22 21 21 4 8 49 26 116
2018 Other services to the public 10 14 22 22 16 5 11 45 29 179
2018 None of the above 10 20 19 15 19 4 13 41 37 232
2017 Client contact centre 8 14 19 20 19 7 14 49 27 187
2017 Communications or public affairs 9 18 18 7 31 7 9 46 32 12
2017 Access to information and privacy 3 14 28 34 11 5 6 50 19 37
2017 Administration and operations 6 12 26 17 23 3 12 47 21 296
2017 Information management 7 14 23 24 17 4 11 48 25 29
2017 Data sciences 4 6 26 17 27 6 14 54 13 94
2017 Other services to the public 7 14 16 20 26 8 9 55 25 183
2017 None of the above 7 13 21 18 21 6 14 49 25 293
2014 Client contact centre 7 11 20 21 23 7 11 53 22 174
2014 Communications or public affairs 0 19 25 19 27 10 0 51 21 14
2014 Access to information and privacy 5 15 22 22 26 5 5 54 22 72
2014 Administration and operations 6 10 30 19 29 1 5 51 17 63
2014 Information management 9 18 14 30 18 8 3 54 30 62
2014 Other services to the public 8 13 18 24 22 5 10 54 25 209
2014 None of the above 6 15 24 20 20 6 9 48 25 313

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 1 6 12 35 32 2 12 78 8 112
2019 Communications or public affairs 0 0 25 27 48 0 0 75 0 15
2019 Access to information and privacy 6 4 11 35 36 2 6 77 11 36
2019 Administration and operations 4 5 20 31 28 3 8 66 11 242
2019 Information management 8 7 21 38 17 7 2 60 17 31
2019 Data sciences 5 7 12 30 39 3 4 74 13 83
2019 Other services to the public 2 7 18 33 30 2 7 70 10 109
2019 None of the above 2 6 17 37 29 3 6 72 10 181
2018 Client contact centre 4 5 19 23 31 4 14 65 12 168
2018 Communications or public affairs 0 7 7 34 52 0 0 86 7 15
2018 Access to information and privacy 2 11 15 20 42 4 7 69 14 48
2018 Administration and operations 4 7 27 21 32 0 9 58 12 68
2018 Information management 6 12 21 17 35 0 8 57 20 49
2018 Data sciences 3 9 17 27 35 2 8 68 13 116
2018 Other services to the public 2 9 23 30 30 1 5 64 11 179
2018 None of the above 5 10 25 24 27 1 8 56 17 233
2017 Client contact centre 3 4 15 26 36 4 13 74 9 184
2017 Communications or public affairs 0 9 0 43 39 0 9 90 10 12
2017 Access to information and privacy 3 3 28 38 28 0 0 66 6 36
2017 Administration and operations 1 6 20 32 34 1 6 71 8 295
2017 Information management 4 10 17 24 27 4 15 63 17 29
2017 Data sciences 2 4 13 37 34 2 6 78 8 95
2017 Other services to the public 3 6 18 30 31 4 7 69 10 183
2017 None of the above 4 6 21 27 29 4 10 65 11 294
2014 Client contact centre 2 2