2019 Public Service Employee Survey Results by Theme for Statistical Survey Operations by Question 95. With which of the following communities do you most closely identify in relation to your current job?
The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.
Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.
Table of Contents
Employee engagement
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 32 | 19 | 10 | 11 | 0 | 0 | 61 | 21 | 112 |
2019 | Communications or public affairs | 26 | 44 | 21 | 8 | 0 | 0 | 0 | 70 | 8 | 15 |
2019 | Access to information and privacy | 48 | 39 | 3 | 6 | 3 | 0 | 0 | 88 | 9 | 37 |
2019 | Administration and operations | 35 | 33 | 17 | 8 | 8 | 0 | 0 | 67 | 16 | 242 |
2019 | Information management | 30 | 52 | 17 | 2 | 0 | 0 | 0 | 81 | 2 | 31 |
2019 | Data sciences | 29 | 45 | 12 | 9 | 6 | 0 | 0 | 73 | 15 | 83 |
2019 | Other services to the public | 40 | 35 | 20 | 4 | 1 | 0 | 0 | 75 | 5 | 110 |
2019 | None of the above | 34 | 36 | 16 | 8 | 5 | 0 | 0 | 70 | 14 | 181 |
2018 | Client contact centre | 23 | 36 | 19 | 7 | 15 | 1 | 0 | 59 | 22 | 169 |
2018 | Communications or public affairs | 14 | 52 | 34 | 0 | 0 | 0 | 0 | 66 | 0 | 15 |
2018 | Access to information and privacy | 40 | 47 | 8 | 4 | 1 | 0 | 0 | 86 | 5 | 48 |
2018 | Administration and operations | 28 | 42 | 15 | 8 | 7 | 0 | 0 | 70 | 14 | 68 |
2018 | Information management | 31 | 43 | 6 | 16 | 4 | 0 | 0 | 74 | 20 | 49 |
2018 | Data sciences | 31 | 35 | 16 | 10 | 8 | 0 | 0 | 66 | 18 | 117 |
2018 | Other services to the public | 26 | 41 | 17 | 10 | 5 | 1 | 0 | 67 | 15 | 179 |
2018 | None of the above | 35 | 36 | 17 | 8 | 5 | 0 | 0 | 71 | 13 | 232 |
2017 | Client contact centre | 25 | 36 | 14 | 13 | 10 | 1 | 0 | 62 | 24 | 188 |
2017 | Communications or public affairs | 47 | 16 | 16 | 14 | 7 | 0 | 0 | 63 | 21 | 13 |
2017 | Access to information and privacy | 45 | 33 | 8 | 11 | 3 | 0 | 0 | 78 | 14 | 37 |
2017 | Administration and operations | 36 | 39 | 11 | 8 | 5 | 0 | 0 | 75 | 14 | 298 |
2017 | Information management | 25 | 44 | 20 | 0 | 11 | 0 | 0 | 69 | 11 | 29 |
2017 | Data sciences | 24 | 44 | 19 | 6 | 6 | 0 | 0 | 68 | 13 | 95 |
2017 | Other services to the public | 29 | 41 | 15 | 10 | 5 | 0 | 0 | 70 | 15 | 184 |
2017 | None of the above | 27 | 43 | 15 | 8 | 6 | 0 | 0 | 70 | 14 | 295 |
2014 | Client contact centre | 21 | 45 | 16 | 9 | 9 | 0 | 0 | 65 | 18 | 173 |
2014 | Communications or public affairs | 35 | 25 | 33 | 6 | 0 | 0 | 0 | 60 | 6 | 14 |
2014 | Access to information and privacy | 43 | 42 | 5 | 8 | 3 | 0 | 0 | 85 | 10 | 70 |
2014 | Administration and operations | 34 | 51 | 8 | 4 | 3 | 0 | 0 | 85 | 7 | 63 |
2014 | Information management | 22 | 38 | 26 | 10 | 5 | 0 | 0 | 59 | 15 | 62 |
2014 | Other services to the public | 35 | 39 | 16 | 4 | 6 | 0 | 0 | 74 | 10 | 213 |
2014 | None of the above | 28 | 42 | 17 | 9 | 5 | 0 | 0 | 70 | 13 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 14 | 37 | 15 | 18 | 15 | 1 | 1 | 52 | 33 | 112 |
2019 | Communications or public affairs | 44 | 18 | 25 | 5 | 8 | 0 | 0 | 62 | 13 | 15 |
2019 | Access to information and privacy | 25 | 36 | 17 | 3 | 12 | 6 | 0 | 66 | 16 | 37 |
2019 | Administration and operations | 28 | 24 | 21 | 13 | 14 | 0 | 0 | 52 | 27 | 242 |
2019 | Information management | 26 | 23 | 41 | 9 | 0 | 0 | 0 | 49 | 9 | 31 |
2019 | Data sciences | 21 | 44 | 10 | 17 | 8 | 0 | 0 | 65 | 25 | 83 |
2019 | Other services to the public | 20 | 42 | 19 | 14 | 5 | 0 | 0 | 61 | 19 | 110 |
2019 | None of the above | 23 | 33 | 16 | 14 | 13 | 0 | 0 | 56 | 27 | 181 |
2018 | Client contact centre | 19 | 32 | 20 | 8 | 21 | 1 | 0 | 51 | 29 | 168 |
2018 | Communications or public affairs | 20 | 27 | 25 | 20 | 7 | 0 | 0 | 48 | 27 | 15 |
2018 | Access to information and privacy | 24 | 51 | 10 | 7 | 7 | 0 | 0 | 75 | 15 | 48 |
2018 | Administration and operations | 15 | 38 | 17 | 16 | 13 | 0 | 0 | 53 | 30 | 68 |
2018 | Information management | 21 | 38 | 12 | 18 | 11 | 0 | 0 | 59 | 29 | 49 |
2018 | Data sciences | 22 | 30 | 21 | 11 | 16 | 0 | 0 | 52 | 27 | 117 |
2018 | Other services to the public | 13 | 30 | 23 | 17 | 16 | 1 | 0 | 44 | 33 | 179 |
2018 | None of the above | 16 | 33 | 18 | 16 | 17 | 0 | 0 | 49 | 33 | 233 |
2017 | Client contact centre | 21 | 25 | 23 | 17 | 14 | 0 | 0 | 46 | 31 | 188 |
2017 | Communications or public affairs | 23 | 30 | 15 | 15 | 16 | 0 | 0 | 53 | 32 | 13 |
2017 | Access to information and privacy | 21 | 39 | 15 | 17 | 9 | 0 | 0 | 60 | 25 | 37 |
2017 | Administration and operations | 18 | 37 | 20 | 13 | 12 | 0 | 0 | 55 | 25 | 298 |
2017 | Information management | 24 | 24 | 25 | 17 | 7 | 3 | 0 | 49 | 25 | 29 |
2017 | Data sciences | 17 | 40 | 19 | 12 | 11 | 1 | 0 | 57 | 23 | 95 |
2017 | Other services to the public | 22 | 31 | 20 | 13 | 14 | 0 | 0 | 54 | 26 | 184 |
2017 | None of the above | 17 | 33 | 16 | 19 | 15 | 0 | 0 | 50 | 34 | 295 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 49 | 25 | 15 | 7 | 3 | 0 | 1 | 74 | 10 | 112 |
2019 | Communications or public affairs | 77 | 14 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 15 |
2019 | Access to information and privacy | 69 | 22 | 3 | 3 | 3 | 0 | 0 | 91 | 6 | 37 |
2019 | Administration and operations | 47 | 30 | 13 | 4 | 4 | 0 | 0 | 78 | 8 | 241 |
2019 | Information management | 60 | 23 | 15 | 2 | 0 | 0 | 0 | 83 | 2 | 31 |
2019 | Data sciences | 47 | 32 | 15 | 4 | 2 | 0 | 0 | 79 | 6 | 83 |
2019 | Other services to the public | 51 | 36 | 11 | 1 | 1 | 0 | 0 | 87 | 2 | 110 |
2019 | None of the above | 54 | 26 | 15 | 3 | 2 | 0 | 0 | 80 | 5 | 180 |
2018 | Client contact centre | 36 | 38 | 14 | 5 | 6 | 2 | 0 | 75 | 11 | 169 |
2018 | Communications or public affairs | 34 | 41 | 25 | 0 | 0 | 0 | 0 | 75 | 0 | 15 |
2018 | Access to information and privacy | 59 | 36 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 48 |
2018 | Administration and operations | 39 | 45 | 9 | 4 | 3 | 0 | 0 | 84 | 7 | 68 |
2018 | Information management | 57 | 20 | 21 | 2 | 0 | 0 | 0 | 77 | 2 | 49 |
2018 | Data sciences | 43 | 33 | 13 | 6 | 5 | 0 | 0 | 76 | 11 | 117 |
2018 | Other services to the public | 50 | 30 | 13 | 5 | 2 | 0 | 0 | 81 | 7 | 179 |
2018 | None of the above | 50 | 30 | 13 | 4 | 4 | 0 | 0 | 80 | 8 | 233 |
2017 | Client contact centre | 41 | 31 | 18 | 7 | 3 | 0 | 0 | 72 | 9 | 188 |
2017 | Communications or public affairs | 71 | 0 | 22 | 7 | 0 | 0 | 0 | 71 | 7 | 13 |
2017 | Access to information and privacy | 54 | 37 | 6 | 3 | 0 | 0 | 0 | 91 | 3 | 37 |
2017 | Administration and operations | 54 | 29 | 10 | 3 | 2 | 0 | 1 | 84 | 6 | 298 |
2017 | Information management | 55 | 34 | 7 | 0 | 4 | 0 | 0 | 89 | 4 | 28 |
2017 | Data sciences | 45 | 36 | 12 | 5 | 2 | 0 | 0 | 81 | 7 | 94 |
2017 | Other services to the public | 51 | 33 | 8 | 6 | 2 | 0 | 0 | 84 | 7 | 184 |
2017 | None of the above | 51 | 32 | 11 | 4 | 3 | 0 | 0 | 83 | 6 | 295 |
2014 | Client contact centre | 54 | 22 | 18 | 2 | 3 | 0 | 0 | 76 | 5 | 174 |
2014 | Communications or public affairs | 48 | 29 | 23 | 0 | 0 | 0 | 0 | 77 | 0 | 14 |
2014 | Access to information and privacy | 76 | 16 | 4 | 1 | 3 | 0 | 0 | 92 | 5 | 72 |
2014 | Administration and operations | 70 | 27 | 3 | 0 | 0 | 0 | 0 | 97 | 0 | 63 |
2014 | Information management | 47 | 37 | 6 | 8 | 0 | 0 | 3 | 86 | 8 | 62 |
2014 | Other services to the public | 59 | 30 | 8 | 2 | 1 | 0 | 0 | 89 | 3 | 212 |
2014 | None of the above | 62 | 27 | 8 | 2 | 2 | 0 | 0 | 89 | 3 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 33 | 34 | 17 | 12 | 4 | 0 | 0 | 67 | 16 | 112 |
2019 | Communications or public affairs | 44 | 39 | 8 | 0 | 8 | 0 | 0 | 83 | 8 | 15 |
2019 | Access to information and privacy | 56 | 35 | 3 | 0 | 6 | 0 | 0 | 91 | 6 | 36 |
2019 | Administration and operations | 39 | 32 | 15 | 9 | 5 | 0 | 0 | 71 | 14 | 242 |
2019 | Information management | 39 | 39 | 17 | 4 | 0 | 0 | 0 | 79 | 4 | 31 |
2019 | Data sciences | 42 | 36 | 12 | 6 | 4 | 0 | 0 | 78 | 10 | 83 |
2019 | Other services to the public | 37 | 44 | 11 | 5 | 4 | 0 | 0 | 80 | 9 | 110 |
2019 | None of the above | 37 | 34 | 19 | 5 | 5 | 0 | 0 | 71 | 10 | 181 |
2018 | Client contact centre | 26 | 34 | 21 | 9 | 10 | 0 | 0 | 60 | 19 | 169 |
2018 | Communications or public affairs | 34 | 45 | 14 | 7 | 0 | 0 | 0 | 80 | 7 | 15 |
2018 | Access to information and privacy | 56 | 36 | 2 | 6 | 0 | 0 | 0 | 92 | 6 | 48 |
2018 | Administration and operations | 28 | 52 | 9 | 5 | 7 | 0 | 0 | 80 | 11 | 67 |
2018 | Information management | 53 | 23 | 12 | 8 | 4 | 0 | 0 | 76 | 12 | 49 |
2018 | Data sciences | 35 | 35 | 16 | 7 | 7 | 0 | 0 | 70 | 14 | 117 |
2018 | Other services to the public | 35 | 36 | 15 | 8 | 7 | 0 | 0 | 71 | 14 | 179 |
2018 | None of the above | 33 | 42 | 13 | 6 | 6 | 0 | 0 | 75 | 12 | 232 |
2017 | Client contact centre | 28 | 41 | 16 | 7 | 9 | 0 | 0 | 69 | 15 | 188 |
2017 | Communications or public affairs | 42 | 27 | 16 | 15 | 0 | 0 | 0 | 69 | 15 | 12 |
2017 | Access to information and privacy | 45 | 38 | 11 | 6 | 0 | 0 | 0 | 83 | 6 | 37 |
2017 | Administration and operations | 43 | 32 | 16 | 6 | 3 | 0 | 0 | 75 | 8 | 298 |
2017 | Information management | 42 | 27 | 13 | 10 | 7 | 0 | 0 | 69 | 17 | 29 |
2017 | Data sciences | 38 | 36 | 13 | 6 | 5 | 1 | 0 | 75 | 12 | 93 |
2017 | Other services to the public | 35 | 38 | 15 | 4 | 7 | 0 | 0 | 74 | 11 | 184 |
2017 | None of the above | 35 | 36 | 16 | 6 | 6 | 0 | 0 | 72 | 13 | 294 |
2014 | Client contact centre | 31 | 36 | 18 | 9 | 7 | 0 | 0 | 67 | 16 | 173 |
2014 | Communications or public affairs | 42 | 29 | 13 | 6 | 0 | 10 | 0 | 79 | 7 | 14 |
2014 | Access to information and privacy | 58 | 26 | 8 | 5 | 3 | 0 | 0 | 84 | 8 | 71 |
2014 | Administration and operations | 44 | 37 | 10 | 6 | 3 | 0 | 0 | 81 | 8 | 63 |
2014 | Information management | 30 | 40 | 13 | 15 | 2 | 0 | 0 | 70 | 16 | 62 |
2014 | Other services to the public | 41 | 37 | 13 | 5 | 4 | 0 | 0 | 77 | 10 | 211 |
2014 | None of the above | 42 | 36 | 13 | 5 | 3 | 0 | 0 | 78 | 8 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 18 | 23 | 13 | 16 | 0 | 1 | 47 | 29 | 111 |
2019 | Communications or public affairs | 53 | 19 | 18 | 0 | 9 | 0 | 0 | 73 | 9 | 14 |
2019 | Access to information and privacy | 39 | 34 | 14 | 3 | 9 | 0 | 0 | 73 | 12 | 37 |
2019 | Administration and operations | 30 | 25 | 16 | 19 | 9 | 1 | 0 | 55 | 29 | 243 |
2019 | Information management | 46 | 26 | 14 | 13 | 0 | 0 | 0 | 72 | 13 | 32 |
2019 | Data sciences | 28 | 35 | 15 | 18 | 2 | 1 | 0 | 63 | 21 | 83 |
2019 | Other services to the public | 30 | 36 | 17 | 9 | 6 | 1 | 1 | 67 | 16 | 112 |
2019 | None of the above | 27 | 28 | 19 | 11 | 13 | 1 | 2 | 56 | 24 | 183 |
2018 | Client contact centre | 21 | 33 | 17 | 10 | 18 | 1 | 0 | 55 | 27 | 171 |
2018 | Communications or public affairs | 27 | 45 | 14 | 14 | 0 | 0 | 0 | 73 | 14 | 15 |
2018 | Access to information and privacy | 38 | 32 | 17 | 7 | 6 | 0 | 0 | 69 | 14 | 48 |
2018 | Administration and operations | 24 | 30 | 17 | 12 | 12 | 5 | 0 | 56 | 26 | 68 |
2018 | Information management | 42 | 27 | 14 | 11 | 4 | 2 | 0 | 70 | 15 | 49 |
2018 | Data sciences | 33 | 20 | 26 | 9 | 11 | 1 | 0 | 53 | 21 | 117 |
2018 | Other services to the public | 25 | 24 | 24 | 13 | 14 | 0 | 0 | 50 | 27 | 182 |
2018 | None of the above | 18 | 33 | 17 | 16 | 14 | 1 | 1 | 52 | 30 | 237 |
2017 | Client contact centre | 26 | 28 | 21 | 13 | 12 | 1 | 0 | 54 | 25 | 188 |
2017 | Communications or public affairs | 29 | 56 | 15 | 0 | 0 | 0 | 0 | 85 | 0 | 13 |
2017 | Access to information and privacy | 24 | 47 | 11 | 6 | 9 | 0 | 3 | 73 | 15 | 37 |
2017 | Administration and operations | 28 | 30 | 20 | 10 | 10 | 1 | 1 | 59 | 20 | 298 |
2017 | Information management | 35 | 27 | 13 | 11 | 14 | 0 | 0 | 62 | 25 | 29 |
2017 | Data sciences | 32 | 40 | 14 | 6 | 8 | 0 | 0 | 72 | 14 | 96 |
2017 | Other services to the public | 32 | 30 | 16 | 10 | 11 | 1 | 1 | 63 | 21 | 184 |
2017 | None of the above | 29 | 27 | 21 | 12 | 10 | 0 | 1 | 56 | 22 | 295 |
2014 | Client contact centre | 26 | 30 | 21 | 10 | 11 | 1 | 0 | 57 | 22 | 177 |
2014 | Communications or public affairs | 27 | 49 | 12 | 12 | 0 | 0 | 0 | 76 | 12 | 15 |
2014 | Access to information and privacy | 41 | 29 | 12 | 9 | 9 | 0 | 0 | 70 | 18 | 75 |
2014 | Administration and operations | 30 | 36 | 20 | 8 | 3 | 2 | 1 | 68 | 11 | 63 |
2014 | Information management | 22 | 38 | 23 | 10 | 8 | 0 | 0 | 60 | 18 | 60 |
2014 | Other services to the public | 34 | 28 | 22 | 10 | 6 | 0 | 0 | 62 | 17 | 216 |
2014 | None of the above | 25 | 32 | 20 | 13 | 7 | 2 | 1 | 58 | 21 | 315 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 33 | 22 | 17 | 14 | 14 | 0 | 1 | 55 | 28 | 112 |
2019 | Communications or public affairs | 39 | 27 | 17 | 8 | 8 | 0 | 0 | 67 | 17 | 15 |
2019 | Access to information and privacy | 39 | 31 | 19 | 2 | 9 | 0 | 0 | 70 | 11 | 37 |
2019 | Administration and operations | 30 | 28 | 19 | 14 | 9 | 0 | 0 | 57 | 23 | 243 |
2019 | Information management | 35 | 41 | 7 | 17 | 0 | 0 | 0 | 76 | 17 | 32 |
2019 | Data sciences | 31 | 35 | 11 | 17 | 4 | 1 | 0 | 67 | 22 | 83 |
2019 | Other services to the public | 31 | 38 | 17 | 9 | 5 | 0 | 1 | 69 | 14 | 112 |
2019 | None of the above | 28 | 32 | 20 | 10 | 9 | 0 | 1 | 61 | 20 | 183 |
2018 | Client contact centre | 23 | 34 | 14 | 12 | 15 | 2 | 0 | 59 | 27 | 171 |
2018 | Communications or public affairs | 34 | 32 | 20 | 14 | 0 | 0 | 0 | 66 | 14 | 15 |
2018 | Access to information and privacy | 38 | 34 | 20 | 1 | 7 | 0 | 0 | 71 | 9 | 48 |
2018 | Administration and operations | 21 | 43 | 15 | 12 | 9 | 2 | 0 | 64 | 21 | 68 |
2018 | Information management | 40 | 26 | 17 | 13 | 4 | 0 | 0 | 66 | 17 | 49 |
2018 | Data sciences | 29 | 31 | 21 | 10 | 9 | 1 | 0 | 60 | 19 | 117 |
2018 | Other services to the public | 25 | 27 | 24 | 15 | 9 | 0 | 0 | 51 | 25 | 182 |
2018 | None of the above | 19 | 31 | 22 | 17 | 10 | 1 | 0 | 50 | 27 | 237 |
2017 | Client contact centre | 27 | 34 | 16 | 13 | 9 | 0 | 0 | 61 | 22 | 188 |
2017 | Communications or public affairs | 22 | 56 | 7 | 15 | 0 | 0 | 0 | 78 | 15 | 13 |
2017 | Access to information and privacy | 29 | 45 | 9 | 6 | 12 | 0 | 0 | 74 | 17 | 37 |
2017 | Administration and operations | 29 | 33 | 18 | 12 | 7 | 0 | 1 | 63 | 19 | 298 |
2017 | Information management | 38 | 27 | 17 | 10 | 7 | 0 | 0 | 66 | 17 | 29 |
2017 | Data sciences | 34 | 40 | 13 | 5 | 6 | 1 | 0 | 75 | 12 | 96 |
2017 | Other services to the public | 31 | 37 | 15 | 8 | 9 | 0 | 0 | 68 | 17 | 184 |
2017 | None of the above | 27 | 31 | 18 | 16 | 8 | 0 | 0 | 58 | 24 | 294 |
2014 | Client contact centre | 26 | 32 | 21 | 10 | 9 | 2 | 0 | 59 | 19 | 177 |
2014 | Communications or public affairs | 37 | 45 | 6 | 12 | 0 | 0 | 0 | 82 | 12 | 15 |
2014 | Access to information and privacy | 45 | 27 | 9 | 9 | 10 | 0 | 0 | 71 | 19 | 75 |
2014 | Administration and operations | 33 | 40 | 17 | 7 | 3 | 1 | 0 | 74 | 9 | 63 |
2014 | Information management | 22 | 41 | 16 | 15 | 5 | 0 | 2 | 64 | 20 | 59 |
2014 | Other services to the public | 34 | 32 | 18 | 10 | 4 | 0 | 0 | 67 | 14 | 215 |
2014 | None of the above | 27 | 33 | 22 | 10 | 6 | 1 | 0 | 62 | 16 | 315 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 23 | 10 | 14 | 17 | 23 | 10 | 2 | 38 | 45 | 112 |
2019 | Communications or public affairs | 13 | 30 | 27 | 0 | 25 | 5 | 0 | 45 | 26 | 15 |
2019 | Access to information and privacy | 39 | 17 | 11 | 14 | 12 | 6 | 0 | 60 | 28 | 37 |
2019 | Administration and operations | 24 | 16 | 16 | 10 | 20 | 13 | 0 | 47 | 35 | 244 |
2019 | Information management | 33 | 15 | 20 | 19 | 10 | 4 | 0 | 50 | 29 | 32 |
2019 | Data sciences | 24 | 20 | 15 | 13 | 17 | 9 | 2 | 49 | 34 | 83 |
2019 | Other services to the public | 27 | 20 | 23 | 10 | 6 | 7 | 7 | 55 | 19 | 112 |
2019 | None of the above | 22 | 23 | 17 | 10 | 16 | 10 | 3 | 51 | 30 | 183 |
2018 | Client contact centre | 12 | 15 | 16 | 21 | 27 | 9 | 1 | 30 | 53 | 171 |
2018 | Communications or public affairs | 20 | 11 | 20 | 27 | 7 | 14 | 0 | 37 | 39 | 15 |
2018 | Access to information and privacy | 31 | 20 | 34 | 8 | 4 | 4 | 0 | 52 | 12 | 48 |
2018 | Administration and operations | 15 | 20 | 22 | 12 | 20 | 9 | 2 | 39 | 37 | 68 |
2018 | Information management | 36 | 9 | 12 | 21 | 12 | 9 | 2 | 50 | 37 | 49 |
2018 | Data sciences | 19 | 17 | 19 | 15 | 21 | 6 | 2 | 39 | 39 | 117 |
2018 | Other services to the public | 19 | 15 | 25 | 14 | 20 | 6 | 2 | 36 | 37 | 182 |
2018 | None of the above | 15 | 21 | 18 | 17 | 17 | 7 | 5 | 41 | 39 | 236 |
2017 | Client contact centre | 17 | 12 | 21 | 21 | 21 | 9 | 1 | 31 | 46 | 188 |
2017 | Communications or public affairs | 22 | 16 | 30 | 8 | 15 | 8 | 0 | 42 | 25 | 13 |
2017 | Access to information and privacy | 40 | 10 | 27 | 3 | 9 | 11 | 0 | 56 | 14 | 37 |
2017 | Administration and operations | 21 | 17 | 21 | 15 | 16 | 6 | 3 | 42 | 35 | 298 |
2017 | Information management | 18 | 21 | 24 | 16 | 15 | 4 | 3 | 42 | 33 | 29 |
2017 | Data sciences | 27 | 18 | 21 | 17 | 12 | 5 | 0 | 48 | 30 | 96 |
2017 | Other services to the public | 16 | 24 | 19 | 11 | 21 | 7 | 2 | 44 | 35 | 184 |
2017 | None of the above | 19 | 17 | 24 | 14 | 17 | 7 | 2 | 39 | 35 | 295 |
2014 | Client contact centre | 18 | 17 | 19 | 16 | 17 | 9 | 4 | 40 | 38 | 176 |
2014 | Communications or public affairs | 27 | 18 | 18 | 18 | 10 | 10 | 0 | 50 | 31 | 15 |
2014 | Access to information and privacy | 35 | 23 | 10 | 10 | 16 | 5 | 1 | 62 | 27 | 75 |
2014 | Administration and operations | 26 | 21 | 16 | 20 | 6 | 9 | 3 | 53 | 29 | 63 |
2014 | Information management | 11 | 21 | 32 | 15 | 12 | 6 | 3 | 35 | 30 | 62 |
2014 | Other services to the public | 17 | 22 | 24 | 12 | 13 | 10 | 2 | 44 | 30 | 215 |
2014 | None of the above | 21 | 19 | 19 | 12 | 19 | 7 | 3 | 44 | 34 | 315 |
Leadership
Immediate supervisor
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 8 | 9 | 16 | 5 | 18 | 6 | 38 | 30 | 41 | 111 |
2019 | Communications or public affairs | 27 | 13 | 30 | 21 | 0 | 0 | 8 | 44 | 23 | 15 |
2019 | Access to information and privacy | 8 | 22 | 6 | 9 | 12 | 9 | 33 | 52 | 37 | 37 |
2019 | Administration and operations | 19 | 16 | 15 | 10 | 11 | 3 | 26 | 49 | 30 | 242 |
2019 | Information management | 6 | 19 | 28 | 6 | 6 | 6 | 30 | 39 | 18 | 31 |
2019 | Data sciences | 14 | 18 | 13 | 7 | 11 | 1 | 35 | 50 | 29 | 82 |
2019 | Other services to the public | 18 | 18 | 25 | 8 | 13 | 2 | 16 | 44 | 26 | 110 |
2019 | None of the above | 18 | 24 | 13 | 6 | 10 | 5 | 24 | 59 | 23 | 182 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 32 | 33 | 13 | 11 | 6 | 3 | 2 | 68 | 18 | 111 |
2019 | Communications or public affairs | 36 | 48 | 8 | 8 | 0 | 0 | 0 | 83 | 8 | 15 |
2019 | Access to information and privacy | 44 | 30 | 9 | 5 | 3 | 9 | 0 | 81 | 9 | 37 |
2019 | Administration and operations | 36 | 22 | 19 | 10 | 6 | 3 | 4 | 62 | 17 | 242 |
2019 | Information management | 41 | 32 | 15 | 8 | 0 | 4 | 0 | 76 | 8 | 31 |
2019 | Data sciences | 46 | 21 | 16 | 9 | 5 | 3 | 0 | 69 | 15 | 83 |
2019 | Other services to the public | 37 | 27 | 16 | 10 | 4 | 4 | 2 | 68 | 15 | 111 |
2019 | None of the above | 36 | 30 | 15 | 10 | 4 | 3 | 2 | 69 | 15 | 183 |
2018 | Client contact centre | 38 | 26 | 11 | 7 | 9 | 5 | 3 | 70 | 18 | 170 |
2018 | Communications or public affairs | 41 | 32 | 0 | 7 | 0 | 14 | 7 | 91 | 9 | 15 |
2018 | Access to information and privacy | 50 | 26 | 15 | 6 | 0 | 1 | 1 | 78 | 6 | 48 |
2018 | Administration and operations | 35 | 30 | 18 | 7 | 5 | 5 | 0 | 68 | 12 | 68 |
2018 | Information management | 51 | 17 | 15 | 8 | 2 | 0 | 7 | 73 | 11 | 48 |
2018 | Data sciences | 42 | 28 | 10 | 8 | 5 | 4 | 3 | 75 | 14 | 116 |
2018 | Other services to the public | 27 | 34 | 14 | 13 | 7 | 4 | 2 | 64 | 21 | 181 |
2018 | None of the above | 38 | 29 | 12 | 10 | 8 | 2 | 1 | 69 | 19 | 237 |
2017 | Client contact centre | 41 | 27 | 17 | 5 | 6 | 2 | 2 | 70 | 12 | 188 |
2017 | Communications or public affairs | 32 | 45 | 7 | 16 | 0 | 0 | 0 | 77 | 16 | 13 |
2017 | Access to information and privacy | 44 | 42 | 8 | 3 | 0 | 3 | 0 | 89 | 3 | 37 |
2017 | Administration and operations | 41 | 28 | 14 | 9 | 3 | 3 | 2 | 72 | 13 | 299 |
2017 | Information management | 36 | 20 | 22 | 11 | 4 | 3 | 3 | 61 | 16 | 28 |
2017 | Data sciences | 49 | 26 | 12 | 7 | 3 | 1 | 1 | 77 | 10 | 96 |
2017 | Other services to the public | 37 | 29 | 13 | 10 | 5 | 6 | 1 | 70 | 16 | 184 |
2017 | None of the above | 32 | 32 | 17 | 6 | 7 | 3 | 2 | 68 | 14 | 295 |
2014 | Client contact centre | 33 | 34 | 16 | 8 | 4 | 2 | 1 | 70 | 13 | 176 |
2014 | Communications or public affairs | 29 | 27 | 28 | 0 | 6 | 10 | 0 | 63 | 7 | 15 |
2014 | Access to information and privacy | 53 | 24 | 13 | 4 | 5 | 0 | 1 | 78 | 8 | 73 |
2014 | Administration and operations | 53 | 33 | 10 | 4 | 0 | 0 | 0 | 86 | 4 | 60 |
2014 | Information management | 32 | 37 | 13 | 10 | 5 | 0 | 3 | 71 | 15 | 62 |
2014 | Other services to the public | 41 | 29 | 15 | 7 | 5 | 1 | 2 | 72 | 12 | 215 |
2014 | None of the above | 36 | 31 | 14 | 9 | 6 | 3 | 1 | 71 | 15 | 314 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 34 | 12 | 17 | 3 | 2 | 3 | 65 | 22 | 112 |
2019 | Communications or public affairs | 28 | 38 | 25 | 0 | 8 | 0 | 0 | 67 | 8 | 15 |
2019 | Access to information and privacy | 47 | 30 | 9 | 8 | 3 | 3 | 0 | 79 | 11 | 37 |
2019 | Administration and operations | 33 | 32 | 12 | 14 | 8 | 0 | 0 | 66 | 23 | 242 |
2019 | Information management | 32 | 45 | 6 | 17 | 0 | 0 | 0 | 77 | 17 | 31 |
2019 | Data sciences | 48 | 26 | 10 | 9 | 4 | 2 | 1 | 77 | 13 | 83 |
2019 | Other services to the public | 41 | 36 | 10 | 9 | 4 | 0 | 0 | 77 | 13 | 111 |
2019 | None of the above | 38 | 29 | 13 | 10 | 7 | 2 | 1 | 69 | 18 | 182 |
2018 | Client contact centre | 40 | 34 | 8 | 7 | 10 | 1 | 1 | 75 | 17 | 170 |
2018 | Communications or public affairs | 41 | 45 | 7 | 0 | 0 | 7 | 0 | 93 | 0 | 15 |
2018 | Access to information and privacy | 49 | 32 | 16 | 0 | 0 | 0 | 4 | 84 | 0 | 48 |
2018 | Administration and operations | 30 | 45 | 11 | 6 | 7 | 2 | 0 | 76 | 13 | 68 |
2018 | Information management | 41 | 33 | 13 | 8 | 2 | 0 | 2 | 76 | 10 | 48 |
2018 | Data sciences | 43 | 24 | 13 | 16 | 3 | 0 | 0 | 68 | 19 | 116 |
2018 | Other services to the public | 26 | 37 | 16 | 13 | 6 | 1 | 1 | 64 | 20 | 180 |
2018 | None of the above | 36 | 33 | 9 | 14 | 8 | 1 | 0 | 69 | 22 | 238 |
2017 | Client contact centre | 40 | 31 | 12 | 10 | 6 | 0 | 1 | 72 | 16 | 188 |
2017 | Communications or public affairs | 40 | 38 | 7 | 15 | 0 | 0 | 0 | 78 | 15 | 13 |
2017 | Access to information and privacy | 54 | 37 | 0 | 6 | 3 | 0 | 0 | 91 | 9 | 37 |
2017 | Administration and operations | 40 | 36 | 10 | 10 | 4 | 0 | 0 | 76 | 14 | 299 |
2017 | Information management | 34 | 34 | 11 | 21 | 0 | 0 | 0 | 67 | 21 | 29 |
2017 | Data sciences | 37 | 33 | 14 | 14 | 2 | 0 | 0 | 70 | 16 | 96 |
2017 | Other services to the public | 33 | 35 | 12 | 11 | 7 | 1 | 1 | 70 | 19 | 184 |
2017 | None of the above | 33 | 35 | 13 | 10 | 7 | 2 | 1 | 70 | 17 | 294 |
2014 | Client contact centre | 30 | 44 | 11 | 8 | 6 | 0 | 1 | 75 | 14 | 176 |
2014 | Communications or public affairs | 33 | 39 | 18 | 0 | 0 | 10 | 0 | 80 | 0 | 15 |
2014 | Access to information and privacy | 50 | 33 | 2 | 9 | 5 | 0 | 1 | 84 | 13 | 74 |
2014 | Administration and operations | 47 | 43 | 1 | 7 | 2 | 0 | 0 | 90 | 9 | 62 |
2014 | Information management | 29 | 43 | 14 | 12 | 0 | 0 | 3 | 74 | 12 | 62 |
2014 | Other services to the public | 42 | 35 | 9 | 12 | 2 | 0 | 0 | 77 | 14 | 215 |
2014 | None of the above | 37 | 37 | 12 | 8 | 5 | 1 | 0 | 74 | 13 | 315 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 34 | 33 | 17 | 10 | 6 | 1 | 0 | 67 | 16 | 112 |
2019 | Communications or public affairs | 62 | 5 | 25 | 8 | 0 | 0 | 0 | 67 | 8 | 15 |
2019 | Access to information and privacy | 43 | 35 | 5 | 6 | 8 | 3 | 0 | 80 | 15 | 36 |
2019 | Administration and operations | 40 | 25 | 16 | 11 | 8 | 0 | 0 | 65 | 19 | 243 |
2019 | Information management | 39 | 32 | 13 | 15 | 0 | 0 | 0 | 72 | 15 | 31 |
2019 | Data sciences | 48 | 23 | 17 | 5 | 6 | 1 | 0 | 72 | 11 | 83 |
2019 | Other services to the public | 42 | 31 | 12 | 12 | 3 | 0 | 0 | 72 | 15 | 111 |
2019 | None of the above | 37 | 33 | 15 | 9 | 6 | 0 | 0 | 71 | 15 | 183 |
2018 | Client contact centre | 38 | 33 | 11 | 9 | 8 | 0 | 0 | 71 | 18 | 170 |
2018 | Communications or public affairs | 48 | 39 | 0 | 14 | 0 | 0 | 0 | 86 | 14 | 15 |
2018 | Access to information and privacy | 56 | 25 | 11 | 5 | 2 | 0 | 0 | 81 | 7 | 48 |
2018 | Administration and operations | 31 | 37 | 14 | 9 | 8 | 2 | 0 | 69 | 17 | 68 |
2018 | Information management | 43 | 32 | 12 | 13 | 0 | 0 | 0 | 75 | 13 | 48 |
2018 | Data sciences | 37 | 33 | 16 | 10 | 3 | 0 | 0 | 70 | 14 | 116 |
2018 | Other services to the public | 30 | 34 | 18 | 8 | 10 | 0 | 0 | 64 | 18 | 181 |
2018 | None of the above | 39 | 27 | 12 | 13 | 9 | 0 | 0 | 66 | 22 | 237 |
2017 | Client contact centre | 31 | 34 | 14 | 10 | 9 | 2 | 0 | 67 | 19 | 187 |
2017 | Communications or public affairs | 52 | 23 | 8 | 16 | 0 | 0 | 0 | 75 | 16 | 13 |
2017 | Access to information and privacy | 53 | 22 | 11 | 11 | 3 | 0 | 0 | 75 | 14 | 37 |
2017 | Administration and operations | 39 | 30 | 15 | 9 | 6 | 1 | 0 | 70 | 14 | 299 |
2017 | Information management | 31 | 34 | 20 | 7 | 8 | 0 | 0 | 65 | 15 | 29 |
2017 | Data sciences | 39 | 35 | 16 | 8 | 3 | 0 | 0 | 74 | 11 | 96 |
2017 | Other services to the public | 37 | 35 | 13 | 8 | 8 | 0 | 0 | 72 | 15 | 184 |
2017 | None of the above | 34 | 31 | 19 | 10 | 6 | 0 | 0 | 65 | 16 | 295 |
2014 | Client contact centre | 40 | 30 | 15 | 7 | 7 | 1 | 0 | 71 | 15 | 175 |
2014 | Communications or public affairs | 39 | 37 | 18 | 6 | 0 | 0 | 0 | 76 | 6 | 15 |
2014 | Access to information and privacy | 49 | 35 | 1 | 11 | 5 | 0 | 0 | 84 | 15 | 74 |
2014 | Administration and operations | 52 | 37 | 6 | 1 | 2 | 0 | 1 | 90 | 4 | 61 |
2014 | Information management | 36 | 37 | 12 | 7 | 7 | 0 | 0 | 73 | 14 | 62 |
2014 | Other services to the public | 44 | 30 | 13 | 8 | 4 | 0 | 0 | 75 | 12 | 215 |
2014 | None of the above | 43 | 28 | 14 | 8 | 7 | 0 | 0 | 72 | 14 | 316 |
Senior management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 27 | 28 | 13 | 15 | 11 | 6 | 1 | 59 | 27 | 111 |
2019 | Communications or public affairs | 52 | 43 | 5 | 0 | 0 | 0 | 0 | 95 | 0 | 15 |
2019 | Access to information and privacy | 32 | 24 | 5 | 6 | 9 | 24 | 0 | 73 | 20 | 36 |
2019 | Administration and operations | 28 | 23 | 19 | 12 | 8 | 10 | 0 | 57 | 21 | 241 |
2019 | Information management | 34 | 15 | 25 | 13 | 0 | 13 | 0 | 56 | 15 | 31 |
2019 | Data sciences | 34 | 22 | 12 | 12 | 3 | 16 | 1 | 67 | 18 | 83 |
2019 | Other services to the public | 24 | 28 | 16 | 9 | 10 | 13 | 1 | 60 | 22 | 109 |
2019 | None of the above | 25 | 28 | 19 | 8 | 7 | 12 | 1 | 61 | 17 | 183 |
2018 | Client contact centre | 20 | 29 | 15 | 10 | 16 | 8 | 0 | 54 | 29 | 169 |
2018 | Communications or public affairs | 15 | 56 | 7 | 0 | 7 | 15 | 0 | 83 | 9 | 14 |
2018 | Access to information and privacy | 35 | 23 | 15 | 8 | 10 | 8 | 0 | 64 | 20 | 48 |
2018 | Administration and operations | 28 | 29 | 19 | 9 | 10 | 5 | 0 | 60 | 20 | 67 |
2018 | Information management | 29 | 30 | 20 | 4 | 11 | 4 | 2 | 63 | 16 | 48 |
2018 | Data sciences | 30 | 23 | 13 | 6 | 9 | 14 | 3 | 65 | 19 | 113 |
2018 | Other services to the public | 18 | 29 | 18 | 16 | 8 | 11 | 0 | 53 | 27 | 178 |
2018 | None of the above | 16 | 23 | 20 | 14 | 12 | 14 | 1 | 46 | 30 | 235 |
2017 | Client contact centre | 27 | 31 | 11 | 9 | 13 | 8 | 0 | 63 | 24 | 188 |
2017 | Communications or public affairs | 16 | 29 | 22 | 25 | 0 | 0 | 8 | 49 | 27 | 13 |
2017 | Access to information and privacy | 11 | 43 | 17 | 12 | 6 | 9 | 3 | 60 | 20 | 35 |
2017 | Administration and operations | 26 | 31 | 14 | 8 | 8 | 13 | 1 | 65 | 19 | 297 |
2017 | Information management | 27 | 25 | 21 | 3 | 14 | 10 | 0 | 58 | 19 | 29 |
2017 | Data sciences | 36 | 27 | 12 | 8 | 5 | 11 | 1 | 71 | 15 | 96 |
2017 | Other services to the public | 29 | 33 | 8 | 12 | 8 | 7 | 3 | 68 | 23 | 184 |
2017 | None of the above | 26 | 24 | 20 | 11 | 9 | 9 | 1 | 56 | 22 | 293 |
2014 | Client contact centre | 26 | 32 | 16 | 10 | 9 | 7 | 0 | 63 | 20 | 172 |
2014 | Communications or public affairs | 49 | 12 | 18 | 0 | 6 | 16 | 0 | 72 | 7 | 15 |
2014 | Access to information and privacy | 38 | 27 | 7 | 12 | 6 | 10 | 0 | 72 | 20 | 73 |
2014 | Administration and operations | 39 | 24 | 17 | 4 | 3 | 13 | 0 | 72 | 8 | 60 |
2014 | Information management | 22 | 32 | 21 | 15 | 5 | 3 | 2 | 57 | 21 | 62 |
2014 | Other services to the public | 27 | 28 | 14 | 10 | 5 | 14 | 2 | 65 | 18 | 212 |
2014 | None of the above | 25 | 28 | 18 | 8 | 8 | 12 | 1 | 61 | 18 | 309 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 25 | 30 | 16 | 13 | 14 | 2 | 0 | 57 | 27 | 112 |
2019 | Communications or public affairs | 44 | 30 | 26 | 0 | 0 | 0 | 0 | 74 | 0 | 15 |
2019 | Access to information and privacy | 30 | 27 | 14 | 11 | 9 | 8 | 0 | 62 | 22 | 36 |
2019 | Administration and operations | 25 | 26 | 21 | 15 | 11 | 2 | 0 | 52 | 26 | 241 |
2019 | Information management | 30 | 25 | 30 | 9 | 4 | 2 | 0 | 56 | 13 | 31 |
2019 | Data sciences | 31 | 38 | 9 | 10 | 5 | 5 | 1 | 74 | 16 | 83 |
2019 | Other services to the public | 24 | 36 | 21 | 9 | 9 | 2 | 0 | 61 | 17 | 109 |
2019 | None of the above | 25 | 32 | 14 | 12 | 11 | 5 | 1 | 60 | 25 | 183 |
2018 | Client contact centre | 18 | 31 | 19 | 10 | 18 | 3 | 0 | 51 | 29 | 169 |
2018 | Communications or public affairs | 29 | 41 | 7 | 22 | 0 | 0 | 0 | 71 | 22 | 14 |
2018 | Access to information and privacy | 37 | 28 | 20 | 7 | 8 | 0 | 0 | 65 | 16 | 48 |
2018 | Administration and operations | 23 | 32 | 16 | 17 | 10 | 2 | 0 | 57 | 27 | 67 |
2018 | Information management | 27 | 31 | 13 | 20 | 7 | 2 | 0 | 60 | 27 | 48 |
2018 | Data sciences | 27 | 29 | 19 | 13 | 10 | 3 | 0 | 57 | 23 | 115 |
2018 | Other services to the public | 18 | 24 | 26 | 17 | 11 | 2 | 0 | 44 | 29 | 178 |
2018 | None of the above | 16 | 27 | 20 | 20 | 15 | 1 | 1 | 44 | 36 | 235 |
2017 | Client contact centre | 26 | 33 | 14 | 13 | 13 | 0 | 1 | 60 | 26 | 188 |
2017 | Communications or public affairs | 16 | 22 | 15 | 30 | 8 | 0 | 8 | 42 | 42 | 13 |
2017 | Access to information and privacy | 13 | 46 | 13 | 18 | 9 | 0 | 0 | 60 | 27 | 36 |
2017 | Administration and operations | 23 | 33 | 16 | 13 | 12 | 3 | 0 | 58 | 26 | 295 |
2017 | Information management | 21 | 34 | 18 | 13 | 11 | 3 | 0 | 57 | 24 | 29 |
2017 | Data sciences | 30 | 33 | 18 | 12 | 5 | 1 | 1 | 65 | 17 | 96 |
2017 | Other services to the public | 30 | 32 | 11 | 15 | 10 | 3 | 1 | 63 | 26 | 184 |
2017 | None of the above | 25 | 27 | 19 | 15 | 11 | 3 | 0 | 53 | 27 | 293 |
2014 | Client contact centre | 26 | 28 | 18 | 12 | 13 | 2 | 1 | 56 | 25 | 170 |
2014 | Communications or public affairs | 49 | 12 | 33 | 0 | 6 | 0 | 0 | 61 | 6 | 15 |
2014 | Access to information and privacy | 41 | 27 | 9 | 14 | 8 | 0 | 1 | 69 | 22 | 73 |
2014 | Administration and operations | 34 | 34 | 19 | 5 | 3 | 5 | 0 | 72 | 9 | 61 |
2014 | Information management | 21 | 34 | 25 | 16 | 5 | 0 | 0 | 55 | 21 | 62 |
2014 | Other services to the public | 24 | 36 | 14 | 11 | 7 | 6 | 2 | 65 | 19 | 213 |
2014 | None of the above | 23 | 30 | 19 | 16 | 8 | 3 | 1 | 56 | 25 | 310 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 18 | 23 | 19 | 18 | 14 | 8 | 0 | 45 | 35 | 112 |
2019 | Communications or public affairs | 23 | 38 | 35 | 5 | 0 | 0 | 0 | 61 | 5 | 15 |
2019 | Access to information and privacy | 17 | 35 | 9 | 16 | 6 | 16 | 0 | 62 | 26 | 36 |
2019 | Administration and operations | 16 | 27 | 19 | 18 | 13 | 7 | 0 | 47 | 33 | 241 |
2019 | Information management | 17 | 36 | 17 | 23 | 0 | 8 | 0 | 57 | 25 | 31 |
2019 | Data sciences | 18 | 35 | 13 | 14 | 8 | 10 | 1 | 61 | 25 | 83 |
2019 | Other services to the public | 20 | 22 | 23 | 21 | 9 | 5 | 0 | 44 | 32 | 109 |
2019 | None of the above | 17 | 30 | 20 | 12 | 11 | 8 | 1 | 52 | 26 | 183 |
2018 | Client contact centre | 14 | 20 | 21 | 17 | 16 | 11 | 0 | 39 | 37 | 169 |
2018 | Communications or public affairs | 7 | 34 | 15 | 22 | 7 | 15 | 0 | 49 | 34 | 14 |
2018 | Access to information and privacy | 17 | 39 | 20 | 9 | 7 | 8 | 0 | 61 | 17 | 48 |
2018 | Administration and operations | 19 | 28 | 29 | 10 | 11 | 2 | 0 | 48 | 22 | 67 |
2018 | Information management | 20 | 27 | 15 | 21 | 7 | 9 | 2 | 52 | 31 | 48 |
2018 | Data sciences | 22 | 24 | 23 | 15 | 11 | 6 | 0 | 48 | 27 | 115 |
2018 | Other services to the public | 15 | 19 | 19 | 22 | 15 | 10 | 0 | 38 | 40 | 178 |
2018 | None of the above | 10 | 27 | 17 | 23 | 15 | 7 | 1 | 40 | 41 | 236 |
2017 | Client contact centre | 17 | 30 | 17 | 12 | 13 | 11 | 0 | 52 | 28 | 188 |
2017 | Communications or public affairs | 7 | 40 | 23 | 14 | 8 | 0 | 8 | 51 | 24 | 13 |
2017 | Access to information and privacy | 13 | 32 | 19 | 23 | 6 | 5 | 3 | 49 | 31 | 37 |
2017 | Administration and operations | 17 | 30 | 18 | 18 | 10 | 7 | 0 | 50 | 30 | 297 |
2017 | Information management | 17 | 28 | 18 | 13 | 14 | 10 | 0 | 50 | 30 | 29 |
2017 | Data sciences | 21 | 37 | 17 | 8 | 7 | 8 | 2 | 65 | 16 | 96 |
2017 | Other services to the public | 17 | 35 | 19 | 14 | 8 | 6 | 0 | 55 | 24 | 183 |
2017 | None of the above | 18 | 28 | 21 | 15 | 10 | 8 | 0 | 50 | 28 | 294 |
2014 | Client contact centre | 15 | 29 | 22 | 13 | 10 | 11 | 0 | 49 | 26 | 175 |
2014 | Communications or public affairs | 37 | 18 | 18 | 16 | 6 | 6 | 0 | 58 | 23 | 15 |
2014 | Access to information and privacy | 23 | 36 | 15 | 12 | 6 | 8 | 0 | 64 | 19 | 74 |
2014 | Administration and operations | 9 | 52 | 12 | 9 | 4 | 13 | 0 | 70 | 16 | 63 |
2014 | Information management | 19 | 28 | 29 | 16 | 6 | 2 | 0 | 48 | 22 | 62 |
2014 | Other services to the public | 13 | 35 | 20 | 15 | 5 | 10 | 1 | 54 | 23 | 214 |
2014 | None of the above | 12 | 31 | 24 | 14 | 10 | 9 | 0 | 47 | 26 | 311 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 21 | 16 | 24 | 17 | 7 | 1 | 38 | 44 | 112 |
2019 | Communications or public affairs | 9 | 48 | 35 | 0 | 8 | 0 | 0 | 57 | 8 | 15 |
2019 | Access to information and privacy | 18 | 30 | 17 | 14 | 8 | 12 | 0 | 55 | 25 | 36 |
2019 | Administration and operations | 14 | 28 | 19 | 19 | 16 | 4 | 0 | 44 | 37 | 240 |
2019 | Information management | 24 | 26 | 19 | 25 | 6 | 0 | 0 | 50 | 31 | 31 |
2019 | Data sciences | 17 | 36 | 16 | 13 | 14 | 4 | 0 | 56 | 28 | 83 |
2019 | Other services to the public | 16 | 27 | 14 | 24 | 16 | 3 | 0 | 45 | 41 | 111 |
2019 | None of the above | 16 | 30 | 18 | 13 | 14 | 8 | 1 | 51 | 30 | 182 |
2018 | Client contact centre | 15 | 24 | 22 | 17 | 18 | 4 | 0 | 40 | 37 | 168 |
2018 | Communications or public affairs | 0 | 63 | 0 | 29 | 0 | 7 | 0 | 68 | 32 | 14 |
2018 | Access to information and privacy | 18 | 38 | 17 | 15 | 5 | 8 | 0 | 61 | 21 | 48 |
2018 | Administration and operations | 15 | 29 | 15 | 21 | 18 | 3 | 0 | 45 | 40 | 67 |
2018 | Information management | 33 | 17 | 11 | 25 | 13 | 0 | 0 | 51 | 38 | 48 |
2018 | Data sciences | 19 | 24 | 19 | 21 | 14 | 3 | 0 | 45 | 36 | 115 |
2018 | Other services to the public | 14 | 24 | 17 | 20 | 20 | 5 | 0 | 40 | 42 | 178 |
2018 | None of the above | 9 | 23 | 20 | 22 | 22 | 4 | 0 | 33 | 46 | 234 |
2017 | Client contact centre | 17 | 30 | 12 | 18 | 16 | 7 | 0 | 51 | 37 | 188 |
2017 | Communications or public affairs | 15 | 7 | 15 | 47 | 8 | 0 | 8 | 24 | 60 | 13 |
2017 | Access to information and privacy | 8 | 42 | 14 | 11 | 14 | 8 | 3 | 56 | 28 | 37 |
2017 | Administration and operations | 20 | 29 | 15 | 15 | 15 | 5 | 0 | 52 | 31 | 297 |
2017 | Information management | 10 | 21 | 27 | 27 | 10 | 4 | 0 | 32 | 39 | 29 |
2017 | Data sciences | 18 | 32 | 24 | 13 | 10 | 3 | 0 | 51 | 24 | 96 |
2017 | Other services to the public | 21 | 29 | 15 | 14 | 15 | 6 | 0 | 53 | 31 | 184 |
2017 | None of the above | 15 | 27 | 17 | 18 | 19 | 5 | 0 | 44 | 39 | 294 |
2014 | Client contact centre | 14 | 24 | 17 | 24 | 15 | 6 | 0 | 41 | 41 | 175 |
2014 | Communications or public affairs | 22 | 33 | 0 | 24 | 6 | 16 | 0 | 65 | 35 | 15 |
2014 | Access to information and privacy | 23 | 41 | 9 | 13 | 7 | 7 | 0 | 69 | 22 | 74 |
2014 | Administration and operations | 19 | 45 | 12 | 10 | 8 | 6 | 0 | 68 | 19 | 63 |
2014 | Information management | 13 | 36 | 23 | 23 | 3 | 0 | 2 | 50 | 27 | 62 |
2014 | Other services to the public | 16 | 29 | 20 | 22 | 8 | 5 | 0 | 47 | 31 | 214 |
2014 | None of the above | 13 | 30 | 18 | 18 | 14 | 6 | 0 | 46 | 34 | 312 |
Workforce
Performance management
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 22 | 25 | 14 | 21 | 2 | 1 | 38 | 36 | 112 |
2019 | Communications or public affairs | 27 | 35 | 0 | 21 | 17 | 0 | 0 | 62 | 38 | 15 |
2019 | Access to information and privacy | 25 | 34 | 14 | 5 | 18 | 3 | 0 | 62 | 24 | 37 |
2019 | Administration and operations | 21 | 26 | 16 | 18 | 18 | 0 | 0 | 47 | 37 | 242 |
2019 | Information management | 24 | 43 | 13 | 17 | 2 | 0 | 0 | 67 | 19 | 31 |
2019 | Data sciences | 19 | 31 | 16 | 18 | 17 | 0 | 0 | 50 | 35 | 83 |
2019 | Other services to the public | 26 | 32 | 13 | 17 | 12 | 0 | 0 | 59 | 28 | 110 |
2019 | None of the above | 27 | 29 | 15 | 18 | 9 | 1 | 0 | 57 | 28 | 180 |
2018 | Client contact centre | 21 | 25 | 14 | 20 | 19 | 1 | 0 | 47 | 39 | 169 |
2018 | Communications or public affairs | 0 | 45 | 14 | 27 | 14 | 0 | 0 | 45 | 41 | 15 |
2018 | Access to information and privacy | 29 | 43 | 11 | 11 | 6 | 0 | 0 | 71 | 17 | 48 |
2018 | Administration and operations | 21 | 29 | 19 | 10 | 20 | 2 | 0 | 50 | 31 | 68 |
2018 | Information management | 19 | 30 | 23 | 17 | 10 | 0 | 0 | 50 | 27 | 49 |
2018 | Data sciences | 22 | 31 | 17 | 16 | 14 | 0 | 0 | 53 | 30 | 117 |
2018 | Other services to the public | 17 | 24 | 22 | 17 | 21 | 1 | 0 | 41 | 37 | 179 |
2018 | None of the above | 18 | 30 | 15 | 18 | 17 | 0 | 0 | 49 | 36 | 232 |
2017 | Client contact centre | 20 | 27 | 21 | 13 | 18 | 0 | 1 | 47 | 32 | 188 |
2017 | Communications or public affairs | 15 | 32 | 8 | 29 | 8 | 0 | 8 | 51 | 40 | 13 |
2017 | Access to information and privacy | 23 | 37 | 8 | 20 | 12 | 0 | 0 | 61 | 31 | 37 |
2017 | Administration and operations | 17 | 38 | 16 | 17 | 12 | 0 | 0 | 55 | 29 | 297 |
2017 | Information management | 21 | 31 | 7 | 25 | 17 | 0 | 0 | 52 | 41 | 29 |
2017 | Data sciences | 14 | 41 | 17 | 16 | 12 | 0 | 0 | 55 | 28 | 95 |
2017 | Other services to the public | 20 | 33 | 15 | 17 | 16 | 0 | 0 | 53 | 33 | 184 |
2017 | None of the above | 18 | 31 | 13 | 21 | 17 | 0 | 0 | 49 | 38 | 295 |
2014 | Client contact centre | 20 | 35 | 16 | 15 | 15 | 0 | 0 | 55 | 29 | 174 |
2014 | Communications or public affairs | 23 | 40 | 19 | 6 | 13 | 0 | 0 | 62 | 19 | 14 |
2014 | Access to information and privacy | 25 | 42 | 14 | 6 | 12 | 0 | 0 | 67 | 19 | 71 |
2014 | Administration and operations | 20 | 46 | 18 | 10 | 7 | 0 | 0 | 66 | 16 | 63 |
2014 | Information management | 8 | 44 | 11 | 21 | 15 | 2 | 0 | 52 | 37 | 62 |
2014 | Other services to the public | 21 | 34 | 16 | 15 | 14 | 0 | 0 | 55 | 29 | 213 |
2014 | None of the above | 19 | 32 | 17 | 18 | 13 | 0 | 0 | 51 | 32 | 312 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 33 | 38 | 16 | 10 | 3 | 1 | 0 | 71 | 13 | 112 |
2019 | Communications or public affairs | 40 | 51 | 0 | 0 | 8 | 0 | 0 | 92 | 8 | 15 |
2019 | Access to information and privacy | 55 | 34 | 6 | 2 | 3 | 0 | 0 | 89 | 5 | 37 |
2019 | Administration and operations | 36 | 36 | 14 | 9 | 5 | 0 | 0 | 72 | 14 | 242 |
2019 | Information management | 47 | 31 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 31 |
2019 | Data sciences | 48 | 31 | 11 | 10 | 1 | 0 | 0 | 79 | 10 | 83 |
2019 | Other services to the public | 38 | 42 | 10 | 7 | 2 | 0 | 0 | 80 | 10 | 110 |
2019 | None of the above | 42 | 35 | 11 | 10 | 2 | 0 | 0 | 76 | 13 | 180 |
2018 | Client contact centre | 35 | 41 | 10 | 8 | 5 | 1 | 0 | 76 | 13 | 168 |
2018 | Communications or public affairs | 27 | 66 | 0 | 0 | 0 | 0 | 7 | 100 | 0 | 15 |
2018 | Access to information and privacy | 51 | 36 | 11 | 1 | 0 | 0 | 0 | 87 | 1 | 48 |
2018 | Administration and operations | 36 | 40 | 6 | 15 | 3 | 0 | 0 | 76 | 18 | 68 |
2018 | Information management | 52 | 37 | 9 | 2 | 0 | 0 | 0 | 89 | 2 | 48 |
2018 | Data sciences | 40 | 35 | 15 | 8 | 2 | 0 | 1 | 76 | 10 | 117 |
2018 | Other services to the public | 31 | 39 | 16 | 10 | 3 | 0 | 1 | 71 | 14 | 179 |
2018 | None of the above | 37 | 42 | 9 | 7 | 4 | 0 | 0 | 79 | 12 | 232 |
2017 | Client contact centre | 36 | 43 | 8 | 7 | 4 | 0 | 1 | 80 | 12 | 188 |
2017 | Communications or public affairs | 30 | 70 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 13 |
2017 | Access to information and privacy | 41 | 42 | 14 | 3 | 0 | 0 | 0 | 83 | 3 | 37 |
2017 | Administration and operations | 44 | 40 | 8 | 5 | 3 | 0 | 0 | 84 | 7 | 298 |
2017 | Information management | 35 | 37 | 11 | 13 | 4 | 0 | 0 | 72 | 17 | 29 |
2017 | Data sciences | 32 | 46 | 10 | 11 | 1 | 0 | 0 | 78 | 12 | 95 |
2017 | Other services to the public | 45 | 39 | 6 | 7 | 3 | 0 | 0 | 84 | 10 | 184 |
2017 | None of the above | 38 | 40 | 9 | 9 | 4 | 0 | 0 | 78 | 13 | 293 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 31 | 13 | 20 | 7 | 0 | 1 | 60 | 26 | 112 |
2019 | Communications or public affairs | 40 | 26 | 8 | 17 | 8 | 0 | 0 | 67 | 25 | 15 |
2019 | Access to information and privacy | 39 | 33 | 5 | 9 | 11 | 3 | 0 | 74 | 21 | 37 |
2019 | Administration and operations | 35 | 31 | 12 | 14 | 7 | 0 | 0 | 66 | 22 | 243 |
2019 | Information management | 34 | 45 | 7 | 9 | 4 | 0 | 0 | 79 | 14 | 31 |
2019 | Data sciences | 40 | 32 | 9 | 13 | 5 | 1 | 0 | 73 | 18 | 83 |
2019 | Other services to the public | 41 | 29 | 17 | 4 | 7 | 0 | 1 | 71 | 12 | 111 |
2019 | None of the above | 38 | 28 | 14 | 13 | 7 | 1 | 0 | 66 | 20 | 183 |
2018 | Client contact centre | 38 | 32 | 12 | 7 | 10 | 0 | 0 | 70 | 18 | 170 |
2018 | Communications or public affairs | 41 | 32 | 0 | 7 | 14 | 0 | 7 | 78 | 22 | 15 |
2018 | Access to information and privacy | 48 | 37 | 6 | 5 | 2 | 0 | 2 | 87 | 7 | 48 |
2018 | Administration and operations | 36 | 37 | 9 | 5 | 10 | 3 | 0 | 76 | 15 | 68 |
2018 | Information management | 46 | 31 | 10 | 11 | 2 | 0 | 0 | 77 | 13 | 48 |
2018 | Data sciences | 41 | 36 | 10 | 11 | 2 | 0 | 0 | 77 | 13 | 116 |
2018 | Other services to the public | 29 | 40 | 12 | 8 | 10 | 0 | 0 | 69 | 19 | 181 |
2018 | None of the above | 35 | 38 | 7 | 13 | 7 | 0 | 0 | 73 | 20 | 238 |
2017 | Client contact centre | 41 | 32 | 11 | 11 | 5 | 0 | 0 | 73 | 17 | 188 |
2017 | Communications or public affairs | 38 | 32 | 0 | 14 | 16 | 0 | 0 | 70 | 30 | 13 |
2017 | Access to information and privacy | 42 | 44 | 3 | 11 | 0 | 0 | 0 | 86 | 11 | 37 |
2017 | Administration and operations | 45 | 27 | 11 | 12 | 6 | 0 | 0 | 71 | 18 | 299 |
2017 | Information management | 32 | 32 | 22 | 7 | 8 | 0 | 0 | 63 | 14 | 28 |
2017 | Data sciences | 35 | 39 | 14 | 9 | 3 | 0 | 0 | 74 | 12 | 96 |
2017 | Other services to the public | 36 | 35 | 10 | 10 | 8 | 1 | 0 | 72 | 18 | 184 |
2017 | None of the above | 39 | 30 | 13 | 9 | 9 | 0 | 0 | 69 | 17 | 295 |
2014 | Client contact centre | 38 | 38 | 12 | 6 | 4 | 0 | 1 | 77 | 10 | 176 |
2014 | Communications or public affairs | 33 | 37 | 18 | 12 | 0 | 0 | 0 | 71 | 12 | 15 |
2014 | Access to information and privacy | 63 | 22 | 1 | 7 | 7 | 0 | 0 | 85 | 14 | 73 |
2014 | Administration and operations | 45 | 49 | 1 | 4 | 0 | 0 | 0 | 95 | 4 | 60 |
2014 | Information management | 29 | 41 | 13 | 11 | 6 | 0 | 0 | 70 | 17 | 61 |
2014 | Other services to the public | 42 | 34 | 10 | 8 | 6 | 0 | 0 | 76 | 14 | 215 |
2014 | None of the above | 40 | 36 | 10 | 7 | 7 | 0 | 0 | 76 | 14 | 314 |
Job fit and development
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 36 | 41 | 9 | 12 | 2 | 0 | 0 | 77 | 14 | 111 |
2019 | Communications or public affairs | 53 | 30 | 8 | 8 | 0 | 0 | 0 | 83 | 8 | 15 |
2019 | Access to information and privacy | 45 | 31 | 15 | 8 | 0 | 0 | 0 | 77 | 8 | 37 |
2019 | Administration and operations | 40 | 34 | 9 | 12 | 4 | 0 | 0 | 75 | 16 | 242 |
2019 | Information management | 28 | 47 | 15 | 10 | 0 | 0 | 0 | 75 | 10 | 31 |
2019 | Data sciences | 43 | 36 | 4 | 16 | 1 | 0 | 0 | 79 | 16 | 83 |
2019 | Other services to the public | 40 | 46 | 6 | 7 | 1 | 0 | 0 | 85 | 9 | 109 |
2019 | None of the above | 37 | 41 | 4 | 16 | 3 | 0 | 0 | 78 | 19 | 181 |
2018 | Client contact centre | 34 | 46 | 8 | 9 | 3 | 0 | 0 | 81 | 12 | 169 |
2018 | Communications or public affairs | 55 | 45 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2018 | Access to information and privacy | 46 | 42 | 5 | 7 | 0 | 0 | 0 | 88 | 7 | 48 |
2018 | Administration and operations | 28 | 54 | 8 | 8 | 3 | 0 | 0 | 82 | 10 | 68 |
2018 | Information management | 40 | 45 | 4 | 11 | 0 | 0 | 0 | 85 | 11 | 49 |
2018 | Data sciences | 38 | 46 | 5 | 8 | 4 | 0 | 0 | 84 | 11 | 117 |
2018 | Other services to the public | 36 | 48 | 5 | 7 | 4 | 0 | 0 | 84 | 11 | 179 |
2018 | None of the above | 36 | 45 | 6 | 10 | 3 | 0 | 0 | 80 | 13 | 230 |
2017 | Client contact centre | 37 | 41 | 7 | 10 | 5 | 0 | 0 | 77 | 15 | 188 |
2017 | Communications or public affairs | 22 | 40 | 23 | 15 | 0 | 0 | 0 | 62 | 15 | 13 |
2017 | Access to information and privacy | 27 | 54 | 11 | 6 | 3 | 0 | 0 | 81 | 8 | 37 |
2017 | Administration and operations | 42 | 42 | 6 | 8 | 2 | 0 | 0 | 84 | 10 | 298 |
2017 | Information management | 25 | 33 | 11 | 10 | 18 | 3 | 0 | 60 | 28 | 29 |
2017 | Data sciences | 42 | 45 | 6 | 4 | 2 | 0 | 0 | 87 | 6 | 95 |
2017 | Other services to the public | 38 | 43 | 6 | 8 | 5 | 0 | 0 | 81 | 13 | 184 |
2017 | None of the above | 34 | 41 | 10 | 12 | 4 | 0 | 0 | 75 | 15 | 293 |
2014 | Client contact centre | 36 | 40 | 11 | 9 | 4 | 0 | 0 | 76 | 13 | 174 |
2014 | Communications or public affairs | 40 | 42 | 19 | 0 | 0 | 0 | 0 | 81 | 0 | 14 |
2014 | Access to information and privacy | 29 | 52 | 5 | 11 | 3 | 0 | 0 | 82 | 13 | 72 |
2014 | Administration and operations | 38 | 37 | 8 | 13 | 4 | 0 | 0 | 74 | 17 | 63 |
2014 | Information management | 21 | 45 | 9 | 21 | 4 | 0 | 0 | 66 | 25 | 62 |
2014 | Other services to the public | 35 | 45 | 7 | 9 | 3 | 0 | 0 | 81 | 12 | 213 |
2014 | None of the above | 30 | 45 | 10 | 10 | 5 | 0 | 0 | 75 | 15 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 10 | 14 | 21 | 19 | 21 | 12 | 4 | 28 | 47 | 112 |
2019 | Communications or public affairs | 31 | 23 | 25 | 0 | 8 | 13 | 0 | 62 | 10 | 15 |
2019 | Access to information and privacy | 13 | 22 | 19 | 5 | 20 | 17 | 3 | 44 | 32 | 36 |
2019 | Administration and operations | 12 | 14 | 23 | 16 | 23 | 11 | 2 | 29 | 44 | 243 |
2019 | Information management | 7 | 12 | 41 | 19 | 8 | 6 | 7 | 22 | 31 | 31 |
2019 | Data sciences | 10 | 12 | 25 | 15 | 16 | 17 | 4 | 28 | 40 | 83 |
2019 | Other services to the public | 12 | 21 | 26 | 19 | 16 | 5 | 1 | 35 | 37 | 112 |
2019 | None of the above | 11 | 20 | 20 | 10 | 19 | 16 | 4 | 39 | 36 | 183 |
2018 | Client contact centre | 8 | 13 | 23 | 12 | 27 | 12 | 4 | 25 | 47 | 169 |
2018 | Communications or public affairs | 7 | 11 | 20 | 27 | 0 | 34 | 0 | 28 | 41 | 15 |
2018 | Access to information and privacy | 20 | 17 | 28 | 14 | 7 | 12 | 2 | 42 | 25 | 48 |
2018 | Administration and operations | 7 | 17 | 21 | 18 | 27 | 9 | 1 | 27 | 50 | 68 |
2018 | Information management | 22 | 16 | 26 | 15 | 11 | 8 | 2 | 42 | 29 | 48 |
2018 | Data sciences | 14 | 22 | 17 | 21 | 17 | 6 | 2 | 40 | 42 | 116 |
2018 | Other services to the public | 8 | 15 | 26 | 14 | 27 | 8 | 2 | 26 | 46 | 181 |
2018 | None of the above | 6 | 18 | 21 | 18 | 26 | 9 | 2 | 27 | 49 | 237 |
2017 | Client contact centre | 9 | 20 | 16 | 17 | 23 | 11 | 3 | 34 | 47 | 188 |
2017 | Communications or public affairs | 0 | 22 | 48 | 15 | 15 | 0 | 0 | 22 | 30 | 13 |
2017 | Access to information and privacy | 8 | 23 | 24 | 11 | 18 | 11 | 6 | 37 | 34 | 37 |
2017 | Administration and operations | 11 | 13 | 24 | 17 | 21 | 9 | 4 | 28 | 44 | 299 |
2017 | Information management | 11 | 17 | 34 | 10 | 10 | 13 | 4 | 34 | 25 | 29 |
2017 | Data sciences | 10 | 22 | 30 | 16 | 10 | 8 | 3 | 36 | 30 | 96 |
2017 | Other services to the public | 12 | 20 | 24 | 11 | 19 | 11 | 4 | 37 | 35 | 184 |
2017 | None of the above | 12 | 18 | 23 | 12 | 20 | 12 | 5 | 35 | 38 | 294 |
2014 | Client contact centre | 12 | 17 | 25 | 14 | 24 | 9 | 0 | 32 | 41 | 176 |
2014 | Communications or public affairs | 12 | 22 | 43 | 6 | 6 | 12 | 0 | 38 | 13 | 15 |
2014 | Access to information and privacy | 14 | 33 | 16 | 18 | 9 | 7 | 2 | 52 | 30 | 75 |
2014 | Administration and operations | 11 | 23 | 22 | 19 | 8 | 10 | 7 | 40 | 33 | 63 |
2014 | Information management | 10 | 16 | 25 | 16 | 23 | 6 | 5 | 29 | 44 | 61 |
2014 | Other services to the public | 9 | 18 | 25 | 16 | 14 | 12 | 4 | 33 | 37 | 214 |
2014 | None of the above | 8 | 15 | 27 | 15 | 16 | 12 | 6 | 28 | 39 | 315 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 13 | 21 | 9 | 17 | 30 | 9 | 2 | 37 | 52 | 112 |
2019 | Communications or public affairs | 36 | 18 | 8 | 0 | 33 | 5 | 0 | 56 | 35 | 15 |
2019 | Access to information and privacy | 8 | 22 | 16 | 6 | 17 | 22 | 8 | 43 | 34 | 36 |
2019 | Administration and operations | 14 | 19 | 16 | 11 | 28 | 7 | 4 | 37 | 44 | 243 |
2019 | Information management | 11 | 0 | 39 | 21 | 19 | 6 | 4 | 12 | 44 | 31 |
2019 | Data sciences | 11 | 13 | 18 | 24 | 18 | 6 | 10 | 28 | 50 | 83 |
2019 | Other services to the public | 10 | 23 | 20 | 15 | 21 | 6 | 6 | 37 | 41 | 112 |
2019 | None of the above | 6 | 17 | 23 | 9 | 24 | 11 | 9 | 30 | 41 | 183 |
2018 | Client contact centre | 4 | 19 | 17 | 18 | 30 | 8 | 4 | 26 | 54 | 171 |
2018 | Communications or public affairs | 7 | 27 | 11 | 27 | 20 | 7 | 0 | 37 | 51 | 15 |
2018 | Access to information and privacy | 8 | 24 | 24 | 16 | 17 | 6 | 5 | 36 | 37 | 48 |
2018 | Administration and operations | 3 | 15 | 14 | 24 | 31 | 8 | 6 | 21 | 63 | 68 |
2018 | Information management | 21 | 16 | 13 | 15 | 23 | 6 | 6 | 42 | 44 | 49 |
2018 | Data sciences | 13 | 19 | 16 | 16 | 28 | 6 | 2 | 35 | 48 | 117 |
2018 | Other services to the public | 9 | 20 | 19 | 15 | 29 | 3 | 5 | 31 | 48 | 182 |
2018 | None of the above | 7 | 16 | 17 | 17 | 26 | 8 | 9 | 29 | 51 | 237 |
2017 | Client contact centre | 12 | 18 | 17 | 15 | 26 | 10 | 3 | 34 | 47 | 188 |
2017 | Communications or public affairs | 0 | 30 | 32 | 16 | 22 | 0 | 0 | 30 | 38 | 13 |
2017 | Access to information and privacy | 5 | 29 | 20 | 8 | 20 | 14 | 6 | 42 | 34 | 37 |
2017 | Administration and operations | 9 | 13 | 21 | 17 | 25 | 6 | 8 | 26 | 49 | 298 |
2017 | Information management | 14 | 17 | 20 | 20 | 13 | 11 | 3 | 37 | 40 | 29 |
2017 | Data sciences | 8 | 22 | 20 | 19 | 23 | 6 | 3 | 32 | 46 | 96 |
2017 | Other services to the public | 13 | 20 | 14 | 15 | 26 | 7 | 5 | 37 | 47 | 184 |
2017 | None of the above | 5 | 17 | 20 | 18 | 26 | 7 | 7 | 25 | 51 | 295 |
2014 | Client contact centre | 8 | 12 | 24 | 19 | 25 | 6 | 6 | 24 | 49 | 177 |
2014 | Communications or public affairs | 6 | 18 | 43 | 22 | 12 | 0 | 0 | 24 | 33 | 15 |
2014 | Access to information and privacy | 13 | 19 | 20 | 18 | 15 | 5 | 10 | 38 | 39 | 75 |
2014 | Administration and operations | 12 | 17 | 21 | 20 | 19 | 6 | 6 | 32 | 44 | 63 |
2014 | Information management | 14 | 15 | 15 | 31 | 19 | 2 | 5 | 31 | 53 | 62 |
2014 | Other services to the public | 10 | 20 | 20 | 16 | 24 | 7 | 3 | 33 | 45 | 215 |
2014 | None of the above | 9 | 15 | 22 | 17 | 23 | 7 | 7 | 28 | 47 | 315 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 39 | 20 | 13 | 7 | 8 | 3 | 11 | 68 | 17 | 112 |
2019 | Communications or public affairs | 56 | 13 | 13 | 13 | 0 | 0 | 5 | 73 | 14 | 15 |
2019 | Access to information and privacy | 33 | 30 | 13 | 2 | 3 | 3 | 16 | 78 | 6 | 36 |
2019 | Administration and operations | 39 | 20 | 16 | 7 | 6 | 4 | 9 | 67 | 15 | 242 |
2019 | Information management | 56 | 17 | 13 | 4 | 0 | 0 | 9 | 81 | 4 | 31 |
2019 | Data sciences | 47 | 20 | 10 | 9 | 3 | 4 | 7 | 75 | 14 | 83 |
2019 | Other services to the public | 38 | 24 | 12 | 11 | 3 | 1 | 11 | 70 | 17 | 111 |
2019 | None of the above | 37 | 18 | 16 | 5 | 5 | 1 | 17 | 68 | 12 | 182 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 45 | 5 | 4 | 5 | 13 | 3 | 25 | 68 | 26 | 112 |
2019 | Communications or public affairs | 70 | 0 | 0 | 8 | 8 | 0 | 13 | 81 | 19 | 15 |
2019 | Access to information and privacy | 38 | 5 | 3 | 3 | 6 | 6 | 38 | 77 | 17 | 35 |
2019 | Administration and operations | 48 | 7 | 3 | 3 | 6 | 7 | 26 | 83 | 13 | 241 |
2019 | Information management | 60 | 4 | 4 | 2 | 7 | 4 | 19 | 83 | 12 | 31 |
2019 | Data sciences | 52 | 7 | 2 | 4 | 6 | 4 | 23 | 82 | 15 | 83 |
2019 | Other services to the public | 50 | 3 | 5 | 3 | 6 | 4 | 31 | 79 | 13 | 112 |
2019 | None of the above | 43 | 8 | 5 | 5 | 6 | 5 | 28 | 76 | 17 | 183 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 11 | 18 | 11 | 12 | 4 | 16 | 50 | 28 | 111 |
2019 | Communications or public affairs | 62 | 8 | 17 | 8 | 0 | 0 | 5 | 74 | 9 | 15 |
2019 | Access to information and privacy | 33 | 17 | 9 | 11 | 8 | 14 | 8 | 64 | 24 | 37 |
2019 | Administration and operations | 32 | 16 | 13 | 9 | 12 | 7 | 12 | 58 | 26 | 242 |
2019 | Information management | 33 | 21 | 24 | 2 | 9 | 6 | 6 | 60 | 13 | 32 |
2019 | Data sciences | 42 | 6 | 12 | 10 | 10 | 6 | 14 | 60 | 25 | 83 |
2019 | Other services to the public | 34 | 21 | 13 | 10 | 6 | 6 | 10 | 66 | 19 | 112 |
2019 | None of the above | 36 | 12 | 18 | 6 | 4 | 9 | 15 | 64 | 13 | 183 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 29 | 10 | 17 | 11 | 13 | 6 | 13 | 49 | 30 | 111 |
2019 | Communications or public affairs | 62 | 0 | 25 | 8 | 0 | 0 | 5 | 65 | 9 | 15 |
2019 | Access to information and privacy | 17 | 20 | 3 | 14 | 8 | 27 | 11 | 60 | 35 | 37 |
2019 | Administration and operations | 28 | 15 | 13 | 10 | 13 | 8 | 12 | 54 | 30 | 242 |
2019 | Information management | 37 | 24 | 9 | 2 | 9 | 13 | 6 | 75 | 14 | 32 |
2019 | Data sciences | 38 | 6 | 10 | 11 | 10 | 12 | 15 | 59 | 28 | 83 |
2019 | Other services to the public | 29 | 20 | 12 | 10 | 7 | 11 | 12 | 63 | 22 | 112 |
2019 | None of the above | 31 | 13 | 13 | 7 | 4 | 15 | 16 | 64 | 16 | 183 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 21 | 12 | 15 | 19 | 19 | 4 | 11 | 39 | 44 | 112 |
2019 | Communications or public affairs | 56 | 9 | 8 | 13 | 8 | 5 | 0 | 69 | 23 | 15 |
2019 | Access to information and privacy | 25 | 14 | 13 | 17 | 8 | 16 | 8 | 51 | 33 | 37 |
2019 | Administration and operations | 26 | 18 | 12 | 11 | 16 | 7 | 9 | 53 | 32 | 242 |
2019 | Information management | 35 | 14 | 24 | 11 | 9 | 0 | 6 | 52 | 22 | 32 |
2019 | Data sciences | 30 | 12 | 11 | 14 | 15 | 9 | 9 | 51 | 35 | 82 |
2019 | Other services to the public | 26 | 14 | 14 | 17 | 15 | 5 | 10 | 47 | 37 | 112 |
2019 | None of the above | 28 | 10 | 13 | 13 | 14 | 7 | 16 | 49 | 35 | 183 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 54 | 13 | 12 | 3 | 5 | 4 | 10 | 77 | 9 | 112 |
2019 | Communications or public affairs | 65 | 21 | 0 | 8 | 0 | 0 | 5 | 91 | 9 | 15 |
2019 | Access to information and privacy | 47 | 15 | 2 | 0 | 0 | 22 | 14 | 97 | 0 | 37 |
2019 | Administration and operations | 50 | 15 | 7 | 3 | 7 | 7 | 12 | 80 | 12 | 241 |
2019 | Information management | 54 | 22 | 9 | 0 | 0 | 6 | 9 | 89 | 0 | 32 |
2019 | Data sciences | 68 | 11 | 5 | 1 | 0 | 3 | 13 | 93 | 2 | 82 |
2019 | Other services to the public | 66 | 14 | 4 | 0 | 1 | 4 | 12 | 94 | 1 | 111 |
2019 | None of the above | 54 | 11 | 8 | 3 | 1 | 7 | 16 | 85 | 5 | 181 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 61 | 8 | 7 | 4 | 6 | 6 | 9 | 80 | 11 | 112 |
2019 | Communications or public affairs | 87 | 0 | 0 | 8 | 0 | 0 | 5 | 91 | 9 | 15 |
2019 | Access to information and privacy | 62 | 6 | 5 | 0 | 6 | 11 | 10 | 86 | 8 | 37 |
2019 | Administration and operations | 58 | 9 | 6 | 4 | 5 | 10 | 9 | 81 | 11 | 242 |
2019 | Information management | 68 | 13 | 9 | 0 | 0 | 0 | 9 | 90 | 0 | 32 |
2019 | Data sciences | 76 | 2 | 5 | 3 | 2 | 1 | 11 | 88 | 6 | 83 |
2019 | Other services to the public | 70 | 9 | 3 | 3 | 3 | 2 | 10 | 91 | 6 | 112 |
2019 | None of the above | 59 | 10 | 4 | 3 | 2 | 6 | 15 | 88 | 7 | 182 |
Survey year | Demographic | Not at all (%) |
To a small extent (%) |
To a moderate extent (%) |
To a large extent (%) |
To a very large extent (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 67 | 11 | 1 | 2 | 5 | 1 | 13 | 90 | 9 | 112 |
2019 | Communications or public affairs | 70 | 8 | 8 | 0 | 0 | 0 | 13 | 90 | 0 | 15 |
2019 | Access to information and privacy | 61 | 6 | 8 | 0 | 3 | 8 | 14 | 86 | 4 | 37 |
2019 | Administration and operations | 59 | 6 | 6 | 4 | 5 | 4 | 16 | 81 | 12 | 241 |
2019 | Information management | 68 | 13 | 2 | 2 | 0 | 4 | 11 | 95 | 2 | 32 |
2019 | Data sciences | 62 | 14 | 2 | 3 | 1 | 2 | 15 | 92 | 5 | 83 |
2019 | Other services to the public | 68 | 9 | 4 | 1 | 1 | 2 | 15 | 93 | 2 | 112 |
2019 | None of the above | 57 | 4 | 6 | 3 | 4 | 7 | 20 | 83 | 9 | 182 |
Empowerment
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 7 | 19 | 17 | 26 | 29 | 2 | 0 | 27 | 56 | 111 |
2019 | Communications or public affairs | 27 | 13 | 25 | 21 | 13 | 0 | 0 | 40 | 35 | 15 |
2019 | Access to information and privacy | 13 | 31 | 30 | 11 | 12 | 3 | 0 | 45 | 24 | 37 |
2019 | Administration and operations | 15 | 28 | 13 | 21 | 21 | 1 | 0 | 43 | 43 | 241 |
2019 | Information management | 18 | 38 | 21 | 17 | 6 | 0 | 0 | 56 | 23 | 31 |
2019 | Data sciences | 10 | 23 | 19 | 24 | 22 | 0 | 1 | 33 | 47 | 83 |
2019 | Other services to the public | 19 | 29 | 15 | 23 | 14 | 0 | 0 | 48 | 37 | 110 |
2019 | None of the above | 14 | 25 | 20 | 22 | 18 | 1 | 0 | 39 | 40 | 180 |
2018 | Client contact centre | 5 | 21 | 23 | 16 | 31 | 2 | 2 | 27 | 49 | 169 |
2018 | Communications or public affairs | 7 | 18 | 20 | 41 | 14 | 0 | 0 | 25 | 55 | 15 |
2018 | Access to information and privacy | 11 | 41 | 22 | 20 | 6 | 0 | 0 | 53 | 26 | 48 |
2018 | Administration and operations | 11 | 32 | 20 | 13 | 21 | 2 | 2 | 44 | 35 | 68 |
2018 | Information management | 17 | 27 | 27 | 15 | 14 | 0 | 0 | 44 | 29 | 49 |
2018 | Data sciences | 12 | 21 | 22 | 18 | 26 | 0 | 1 | 33 | 44 | 117 |
2018 | Other services to the public | 8 | 23 | 18 | 23 | 26 | 1 | 0 | 31 | 50 | 177 |
2018 | None of the above | 7 | 25 | 20 | 22 | 24 | 1 | 1 | 33 | 47 | 233 |
2017 | Client contact centre | 9 | 25 | 20 | 19 | 25 | 1 | 2 | 35 | 45 | 188 |
2017 | Communications or public affairs | 30 | 23 | 8 | 30 | 8 | 0 | 0 | 53 | 38 | 13 |
2017 | Access to information and privacy | 5 | 29 | 22 | 12 | 33 | 0 | 0 | 34 | 44 | 37 |
2017 | Administration and operations | 14 | 27 | 19 | 19 | 18 | 1 | 1 | 42 | 38 | 298 |
2017 | Information management | 18 | 35 | 15 | 18 | 14 | 0 | 0 | 53 | 32 | 28 |
2017 | Data sciences | 11 | 27 | 16 | 23 | 18 | 0 | 5 | 40 | 43 | 94 |
2017 | Other services to the public | 17 | 28 | 18 | 16 | 21 | 1 | 0 | 46 | 37 | 184 |
2017 | None of the above | 11 | 26 | 20 | 19 | 22 | 0 | 1 | 37 | 42 | 295 |
2014 | Client contact centre | 8 | 29 | 19 | 21 | 20 | 1 | 2 | 39 | 42 | 173 |
2014 | Communications or public affairs | 6 | 46 | 29 | 0 | 19 | 0 | 0 | 52 | 19 | 14 |
2014 | Access to information and privacy | 17 | 36 | 18 | 13 | 16 | 1 | 0 | 54 | 29 | 72 |
2014 | Administration and operations | 19 | 50 | 12 | 13 | 3 | 0 | 4 | 72 | 16 | 63 |
2014 | Information management | 2 | 35 | 18 | 26 | 19 | 0 | 0 | 37 | 45 | 62 |
2014 | Other services to the public | 15 | 26 | 17 | 22 | 18 | 1 | 1 | 42 | 40 | 213 |
2014 | None of the above | 8 | 33 | 19 | 22 | 17 | 1 | 1 | 41 | 40 | 312 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 10 | 11 | 21 | 23 | 35 | 0 | 1 | 21 | 58 | 111 |
2019 | Communications or public affairs | 23 | 13 | 35 | 21 | 8 | 0 | 0 | 36 | 30 | 15 |
2019 | Access to information and privacy | 22 | 23 | 22 | 14 | 12 | 6 | 0 | 48 | 28 | 37 |
2019 | Administration and operations | 17 | 22 | 19 | 18 | 22 | 1 | 0 | 40 | 41 | 242 |
2019 | Information management | 11 | 24 | 36 | 25 | 0 | 0 | 4 | 37 | 26 | 31 |
2019 | Data sciences | 11 | 29 | 15 | 20 | 21 | 1 | 3 | 42 | 43 | 83 |
2019 | Other services to the public | 17 | 26 | 21 | 20 | 15 | 1 | 0 | 43 | 36 | 110 |
2019 | None of the above | 15 | 27 | 21 | 18 | 17 | 1 | 2 | 43 | 35 | 181 |
2018 | Client contact centre | 10 | 21 | 19 | 21 | 25 | 0 | 3 | 32 | 48 | 169 |
2018 | Communications or public affairs | 7 | 20 | 27 | 32 | 14 | 0 | 0 | 27 | 45 | 15 |
2018 | Access to information and privacy | 24 | 26 | 27 | 15 | 6 | 0 | 2 | 51 | 21 | 48 |
2018 | Administration and operations | 8 | 36 | 13 | 24 | 19 | 0 | 0 | 44 | 43 | 68 |
2018 | Information management | 16 | 31 | 23 | 19 | 11 | 0 | 0 | 47 | 30 | 49 |
2018 | Data sciences | 12 | 16 | 19 | 24 | 27 | 1 | 2 | 28 | 52 | 117 |
2018 | Other services to the public | 10 | 21 | 21 | 21 | 25 | 0 | 2 | 32 | 46 | 179 |
2018 | None of the above | 9 | 26 | 21 | 20 | 22 | 0 | 1 | 35 | 43 | 233 |
2017 | Client contact centre | 11 | 21 | 18 | 23 | 25 | 0 | 3 | 32 | 49 | 188 |
2017 | Communications or public affairs | 30 | 30 | 8 | 8 | 23 | 0 | 0 | 60 | 32 | 13 |
2017 | Access to information and privacy | 16 | 29 | 21 | 16 | 15 | 3 | 0 | 47 | 32 | 37 |
2017 | Administration and operations | 16 | 24 | 21 | 18 | 18 | 1 | 1 | 42 | 37 | 296 |
2017 | Information management | 11 | 47 | 4 | 24 | 14 | 0 | 0 | 59 | 38 | 29 |
2017 | Data sciences | 13 | 22 | 22 | 20 | 19 | 1 | 4 | 36 | 41 | 93 |
2017 | Other services to the public | 17 | 27 | 20 | 16 | 19 | 1 | 0 | 45 | 35 | 184 |
2017 | None of the above | 15 | 26 | 17 | 21 | 20 | 0 | 1 | 42 | 41 | 294 |
2014 | Client contact centre | 12 | 20 | 21 | 22 | 22 | 0 | 3 | 33 | 46 | 174 |
2014 | Communications or public affairs | 13 | 23 | 46 | 6 | 13 | 0 | 0 | 35 | 19 | 14 |
2014 | Access to information and privacy | 22 | 24 | 24 | 13 | 12 | 4 | 1 | 48 | 27 | 72 |
2014 | Administration and operations | 26 | 30 | 23 | 14 | 3 | 0 | 4 | 59 | 18 | 63 |
2014 | Information management | 6 | 24 | 23 | 30 | 16 | 0 | 0 | 30 | 46 | 62 |
2014 | Other services to the public | 20 | 26 | 21 | 13 | 20 | 0 | 0 | 47 | 33 | 212 |
2014 | None of the above | 14 | 25 | 24 | 20 | 14 | 1 | 2 | 40 | 35 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 41 | 23 | 10 | 9 | 2 | 0 | 57 | 20 | 112 |
2019 | Communications or public affairs | 40 | 30 | 21 | 8 | 0 | 0 | 0 | 70 | 8 | 15 |
2019 | Access to information and privacy | 38 | 39 | 17 | 3 | 3 | 0 | 0 | 77 | 6 | 37 |
2019 | Administration and operations | 23 | 31 | 22 | 15 | 8 | 1 | 0 | 55 | 23 | 242 |
2019 | Information management | 34 | 32 | 21 | 9 | 0 | 0 | 4 | 68 | 10 | 31 |
2019 | Data sciences | 24 | 37 | 21 | 15 | 4 | 1 | 0 | 61 | 18 | 83 |
2019 | Other services to the public | 25 | 37 | 19 | 11 | 7 | 0 | 0 | 63 | 18 | 110 |
2019 | None of the above | 22 | 39 | 19 | 7 | 10 | 2 | 0 | 62 | 18 | 181 |
2018 | Client contact centre | 21 | 34 | 19 | 15 | 11 | 1 | 0 | 56 | 25 | 169 |
2018 | Communications or public affairs | 14 | 59 | 20 | 7 | 0 | 0 | 0 | 73 | 7 | 15 |
2018 | Access to information and privacy | 37 | 35 | 17 | 9 | 0 | 1 | 0 | 73 | 9 | 48 |
2018 | Administration and operations | 21 | 34 | 21 | 14 | 9 | 2 | 0 | 56 | 23 | 68 |
2018 | Information management | 33 | 35 | 23 | 4 | 4 | 0 | 0 | 68 | 9 | 49 |
2018 | Data sciences | 28 | 30 | 22 | 16 | 4 | 0 | 0 | 58 | 20 | 117 |
2018 | Other services to the public | 16 | 35 | 22 | 16 | 10 | 0 | 0 | 52 | 26 | 179 |
2018 | None of the above | 17 | 34 | 19 | 20 | 8 | 0 | 1 | 51 | 29 | 232 |
2017 | Client contact centre | 17 | 38 | 21 | 12 | 11 | 0 | 0 | 55 | 24 | 187 |
2017 | Communications or public affairs | 38 | 30 | 7 | 0 | 16 | 8 | 0 | 75 | 18 | 13 |
2017 | Access to information and privacy | 29 | 35 | 22 | 12 | 3 | 0 | 0 | 64 | 14 | 37 |
2017 | Administration and operations | 20 | 41 | 18 | 13 | 7 | 0 | 1 | 61 | 20 | 296 |
2017 | Information management | 20 | 48 | 10 | 13 | 4 | 4 | 0 | 72 | 18 | 29 |
2017 | Data sciences | 23 | 41 | 19 | 9 | 8 | 0 | 0 | 64 | 17 | 92 |
2017 | Other services to the public | 29 | 35 | 16 | 11 | 8 | 1 | 0 | 64 | 19 | 182 |
2017 | None of the above | 19 | 40 | 17 | 13 | 10 | 0 | 1 | 59 | 24 | 295 |
2014 | Client contact centre | 24 | 34 | 22 | 14 | 5 | 0 | 0 | 58 | 19 | 174 |
2014 | Communications or public affairs | 46 | 23 | 19 | 13 | 0 | 0 | 0 | 69 | 13 | 14 |
2014 | Access to information and privacy | 30 | 36 | 11 | 15 | 5 | 1 | 3 | 68 | 20 | 71 |
2014 | Administration and operations | 27 | 45 | 13 | 14 | 1 | 0 | 0 | 71 | 15 | 63 |
2014 | Information management | 17 | 29 | 23 | 19 | 11 | 2 | 0 | 47 | 30 | 62 |
2014 | Other services to the public | 24 | 41 | 17 | 9 | 6 | 1 | 0 | 67 | 16 | 213 |
2014 | None of the above | 22 | 34 | 21 | 14 | 7 | 2 | 1 | 57 | 22 | 312 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 6 | 18 | 20 | 28 | 19 | 7 | 1 | 26 | 52 | 112 |
2019 | Communications or public affairs | 13 | 31 | 18 | 25 | 8 | 5 | 0 | 46 | 35 | 15 |
2019 | Access to information and privacy | 6 | 16 | 19 | 8 | 22 | 26 | 3 | 31 | 42 | 37 |
2019 | Administration and operations | 11 | 22 | 19 | 18 | 20 | 9 | 1 | 36 | 42 | 244 |
2019 | Information management | 9 | 35 | 36 | 9 | 0 | 7 | 4 | 50 | 10 | 32 |
2019 | Data sciences | 5 | 19 | 23 | 19 | 16 | 15 | 3 | 29 | 43 | 82 |
2019 | Other services to the public | 11 | 20 | 25 | 23 | 14 | 5 | 3 | 33 | 40 | 112 |
2019 | None of the above | 7 | 25 | 15 | 21 | 19 | 8 | 4 | 37 | 46 | 182 |
2018 | Client contact centre | 2 | 14 | 26 | 23 | 24 | 11 | 1 | 17 | 53 | 171 |
2018 | Communications or public affairs | 0 | 7 | 25 | 27 | 14 | 27 | 0 | 9 | 56 | 15 |
2018 | Access to information and privacy | 9 | 29 | 28 | 12 | 10 | 11 | 2 | 43 | 25 | 48 |
2018 | Administration and operations | 12 | 16 | 23 | 21 | 19 | 8 | 2 | 32 | 43 | 68 |
2018 | Information management | 22 | 10 | 32 | 23 | 11 | 2 | 0 | 33 | 35 | 49 |
2018 | Data sciences | 9 | 17 | 24 | 22 | 18 | 8 | 1 | 29 | 44 | 117 |
2018 | Other services to the public | 5 | 15 | 27 | 21 | 22 | 6 | 2 | 22 | 48 | 182 |
2018 | None of the above | 5 | 21 | 19 | 26 | 17 | 10 | 2 | 29 | 49 | 236 |
2017 | Client contact centre | 6 | 20 | 22 | 17 | 24 | 9 | 2 | 29 | 46 | 188 |
2017 | Communications or public affairs | 8 | 8 | 29 | 48 | 7 | 0 | 0 | 16 | 55 | 13 |
2017 | Access to information and privacy | 5 | 15 | 25 | 19 | 23 | 13 | 0 | 23 | 48 | 37 |
2017 | Administration and operations | 10 | 22 | 22 | 21 | 18 | 6 | 2 | 35 | 42 | 299 |
2017 | Information management | 7 | 27 | 25 | 24 | 14 | 3 | 0 | 35 | 39 | 29 |
2017 | Data sciences | 8 | 26 | 25 | 24 | 12 | 5 | 0 | 36 | 38 | 96 |
2017 | Other services to the public | 9 | 27 | 23 | 14 | 18 | 8 | 1 | 39 | 35 | 184 |
2017 | None of the above | 6 | 19 | 23 | 19 | 21 | 8 | 3 | 28 | 45 | 295 |
Work-life balance and workload
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 30 | 28 | 13 | 14 | 13 | 1 | 1 | 59 | 28 | 112 |
2019 | Communications or public affairs | 44 | 23 | 8 | 25 | 0 | 0 | 0 | 67 | 25 | 15 |
2019 | Access to information and privacy | 39 | 32 | 16 | 13 | 0 | 0 | 0 | 72 | 13 | 37 |
2019 | Administration and operations | 29 | 32 | 13 | 14 | 10 | 1 | 1 | 63 | 24 | 242 |
2019 | Information management | 39 | 32 | 12 | 17 | 0 | 0 | 0 | 71 | 17 | 31 |
2019 | Data sciences | 32 | 28 | 14 | 12 | 11 | 2 | 1 | 62 | 24 | 83 |
2019 | Other services to the public | 31 | 37 | 16 | 8 | 7 | 0 | 0 | 69 | 15 | 110 |
2019 | None of the above | 31 | 29 | 15 | 10 | 13 | 0 | 2 | 61 | 23 | 181 |
2018 | Client contact centre | 30 | 25 | 15 | 11 | 18 | 1 | 0 | 56 | 29 | 169 |
2018 | Communications or public affairs | 34 | 18 | 14 | 14 | 14 | 7 | 0 | 56 | 29 | 15 |
2018 | Access to information and privacy | 41 | 42 | 13 | 1 | 2 | 0 | 0 | 83 | 4 | 48 |
2018 | Administration and operations | 30 | 27 | 17 | 16 | 7 | 2 | 2 | 58 | 24 | 68 |
2018 | Information management | 33 | 33 | 13 | 10 | 11 | 0 | 0 | 67 | 21 | 49 |
2018 | Data sciences | 28 | 33 | 16 | 10 | 10 | 0 | 4 | 63 | 20 | 116 |
2018 | Other services to the public | 24 | 29 | 16 | 14 | 17 | 1 | 0 | 53 | 31 | 179 |
2018 | None of the above | 23 | 38 | 14 | 13 | 11 | 0 | 1 | 62 | 24 | 233 |
2017 | Client contact centre | 31 | 29 | 17 | 10 | 13 | 0 | 1 | 61 | 23 | 188 |
2017 | Communications or public affairs | 33 | 52 | 0 | 7 | 8 | 0 | 0 | 85 | 15 | 13 |
2017 | Access to information and privacy | 24 | 37 | 20 | 6 | 14 | 0 | 0 | 61 | 20 | 37 |
2017 | Administration and operations | 29 | 28 | 17 | 12 | 12 | 0 | 1 | 58 | 25 | 297 |
2017 | Information management | 28 | 17 | 32 | 17 | 7 | 0 | 0 | 45 | 24 | 29 |
2017 | Data sciences | 33 | 35 | 15 | 12 | 4 | 0 | 1 | 69 | 16 | 95 |
2017 | Other services to the public | 33 | 27 | 18 | 9 | 12 | 1 | 1 | 61 | 21 | 184 |
2017 | None of the above | 26 | 28 | 17 | 16 | 11 | 0 | 2 | 55 | 28 | 294 |
2014 | Client contact centre | 32 | 31 | 10 | 12 | 13 | 1 | 1 | 64 | 26 | 173 |
2014 | Communications or public affairs | 29 | 35 | 13 | 17 | 6 | 0 | 0 | 65 | 23 | 14 |
2014 | Access to information and privacy | 37 | 24 | 16 | 15 | 6 | 0 | 1 | 62 | 21 | 72 |
2014 | Administration and operations | 38 | 34 | 13 | 14 | 0 | 0 | 1 | 73 | 14 | 62 |
2014 | Information management | 22 | 36 | 19 | 14 | 7 | 2 | 0 | 59 | 22 | 61 |
2014 | Other services to the public | 31 | 33 | 14 | 10 | 9 | 2 | 1 | 66 | 20 | 213 |
2014 | None of the above | 26 | 31 | 16 | 15 | 12 | 0 | 0 | 57 | 27 | 313 |
Survey year | Demographic | Always/almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 59 | 25 | 7 | 3 | 0 | 1 | 4 | 89 | 3 | 112 |
2019 | Communications or public affairs | 92 | 8 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 15 |
2019 | Access to information and privacy | 53 | 31 | 3 | 0 | 0 | 3 | 9 | 96 | 0 | 37 |
2019 | Administration and operations | 43 | 30 | 12 | 3 | 1 | 2 | 10 | 83 | 4 | 242 |
2019 | Information management | 58 | 21 | 17 | 4 | 0 | 0 | 0 | 79 | 4 | 31 |
2019 | Data sciences | 60 | 18 | 7 | 1 | 0 | 0 | 14 | 91 | 2 | 83 |
2019 | Other services to the public | 49 | 25 | 12 | 1 | 2 | 0 | 10 | 83 | 4 | 109 |
2019 | None of the above | 51 | 29 | 9 | 3 | 0 | 0 | 7 | 87 | 4 | 180 |
2018 | Client contact centre | 61 | 23 | 7 | 1 | 1 | 1 | 6 | 90 | 2 | 169 |
2018 | Communications or public affairs | 59 | 27 | 0 | 7 | 7 | 0 | 0 | 86 | 14 | 15 |
2018 | Access to information and privacy | 53 | 30 | 7 | 0 | 1 | 2 | 6 | 91 | 2 | 48 |
2018 | Administration and operations | 47 | 37 | 6 | 1 | 2 | 2 | 6 | 91 | 3 | 68 |
2018 | Information management | 61 | 23 | 11 | 1 | 2 | 0 | 2 | 86 | 4 | 49 |
2018 | Data sciences | 62 | 22 | 6 | 0 | 0 | 1 | 9 | 93 | 0 | 117 |
2018 | Other services to the public | 54 | 22 | 11 | 4 | 0 | 0 | 8 | 84 | 4 | 179 |
2018 | None of the above | 57 | 20 | 10 | 2 | 1 | 1 | 9 | 85 | 4 | 233 |
2017 | Client contact centre | 65 | 20 | 3 | 3 | 0 | 1 | 8 | 94 | 3 | 188 |
2017 | Communications or public affairs | 60 | 32 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 13 |
2017 | Access to information and privacy | 70 | 13 | 5 | 0 | 3 | 0 | 9 | 92 | 3 | 37 |
2017 | Administration and operations | 50 | 24 | 11 | 2 | 0 | 1 | 11 | 85 | 3 | 296 |
2017 | Information management | 47 | 33 | 3 | 3 | 0 | 7 | 7 | 93 | 4 | 29 |
2017 | Data sciences | 42 | 38 | 8 | 1 | 0 | 2 | 8 | 90 | 1 | 95 |
2017 | Other services to the public | 62 | 21 | 5 | 1 | 1 | 1 | 9 | 93 | 2 | 184 |
2017 | None of the above | 60 | 23 | 8 | 2 | 0 | 1 | 6 | 90 | 2 | 294 |
2014 | Client contact centre | 59 | 28 | 6 | 0 | 0 | 0 | 6 | 93 | 0 | 174 |
2014 | Communications or public affairs | 46 | 54 | 0 | 0 | 0 | 0 | 0 | 100 | 0 | 14 |
2014 | Access to information and privacy | 54 | 31 | 9 | 1 | 0 | 0 | 5 | 89 | 1 | 71 |
2014 | Administration and operations | 49 | 33 | 9 | 3 | 6 | 0 | 0 | 82 | 9 | 63 |
2014 | Information management | 44 | 26 | 15 | 7 | 0 | 2 | 6 | 76 | 8 | 62 |
2014 | Other services to the public | 55 | 28 | 7 | 0 | 0 | 0 | 9 | 92 | 0 | 211 |
2014 | None of the above | 51 | 26 | 9 | 2 | 1 | 1 | 11 | 87 | 3 | 312 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 17 | 18 | 10 | 6 | 27 | 4 | 18 | 45 | 43 | 112 |
2019 | Communications or public affairs | 70 | 8 | 5 | 0 | 8 | 0 | 8 | 86 | 9 | 15 |
2019 | Access to information and privacy | 36 | 14 | 13 | 3 | 6 | 15 | 12 | 70 | 13 | 37 |
2019 | Administration and operations | 36 | 17 | 10 | 7 | 14 | 3 | 13 | 63 | 25 | 242 |
2019 | Information management | 32 | 24 | 8 | 0 | 6 | 9 | 21 | 80 | 8 | 31 |
2019 | Data sciences | 35 | 15 | 9 | 7 | 7 | 4 | 22 | 68 | 19 | 83 |
2019 | Other services to the public | 41 | 21 | 11 | 7 | 7 | 4 | 10 | 71 | 16 | 111 |
2019 | None of the above | 30 | 22 | 6 | 6 | 16 | 3 | 16 | 65 | 27 | 182 |
2017 | Client contact centre | 23 | 15 | 12 | 6 | 16 | 6 | 22 | 53 | 30 | 186 |
2017 | Communications or public affairs | 55 | 37 | 0 | 8 | 0 | 0 | 0 | 92 | 8 | 13 |
2017 | Access to information and privacy | 47 | 19 | 5 | 6 | 9 | 0 | 14 | 78 | 16 | 37 |
2017 | Administration and operations | 42 | 20 | 9 | 5 | 10 | 2 | 13 | 73 | 17 | 299 |
2017 | Information management | 27 | 31 | 15 | 11 | 10 | 0 | 7 | 62 | 22 | 29 |
2017 | Data sciences | 44 | 27 | 7 | 8 | 4 | 2 | 7 | 79 | 14 | 95 |
2017 | Other services to the public | 29 | 25 | 13 | 3 | 14 | 2 | 13 | 64 | 21 | 183 |
2017 | None of the above | 31 | 19 | 10 | 7 | 13 | 4 | 16 | 63 | 25 | 295 |
2014 | Client contact centre | 39 | 23 | 9 | 5 | 9 | 3 | 12 | 73 | 17 | 175 |
2014 | Communications or public affairs | 43 | 24 | 12 | 6 | 6 | 10 | 0 | 74 | 13 | 15 |
2014 | Access to information and privacy | 44 | 28 | 6 | 5 | 6 | 0 | 11 | 81 | 12 | 74 |
2014 | Administration and operations | 51 | 13 | 14 | 1 | 5 | 1 | 14 | 76 | 8 | 62 |
2014 | Information management | 39 | 31 | 9 | 2 | 6 | 3 | 9 | 81 | 9 | 62 |
2014 | Other services to the public | 42 | 24 | 10 | 4 | 5 | 4 | 10 | 77 | 11 | 215 |
2014 | None of the above | 36 | 20 | 10 | 5 | 10 | 4 | 15 | 69 | 19 | 316 |
Mobility and retention
Survey year | Demographic | Yes (%) |
No (%) |
Not sure (%) |
Total responses |
---|---|---|---|---|---|
2019 | Client contact centre | 30 | 39 | 31 | 111 |
2019 | Communications or public affairs | 25 | 25 | 50 | 15 |
2019 | Access to information and privacy | 18 | 61 | 21 | 37 |
2019 | Administration and operations | 25 | 42 | 32 | 243 |
2019 | Information management | 30 | 48 | 22 | 32 |
2019 | Data sciences | 23 | 31 | 45 | 82 |
2019 | Other services to the public | 18 | 56 | 26 | 112 |
2019 | None of the above | 16 | 56 | 28 | 180 |
2018 | Client contact centre | 32 | 38 | 31 | 161 |
2018 | Communications or public affairs | 7 | 41 | 52 | 15 |
2018 | Access to information and privacy | 17 | 43 | 40 | 47 |
2018 | Administration and operations | 16 | 59 | 25 | 65 |
2018 | Information management | 25 | 50 | 25 | 48 |
2018 | Data sciences | 31 | 37 | 33 | 115 |
2018 | Other services to the public | 26 | 42 | 33 | 180 |
2018 | None of the above | 23 | 47 | 29 | 234 |
2017 | Client contact centre | 28 | 38 | 34 | 188 |
2017 | Communications or public affairs | 15 | 56 | 29 | 13 |
2017 | Access to information and privacy | 14 | 62 | 24 | 37 |
2017 | Administration and operations | 14 | 50 | 35 | 295 |
2017 | Information management | 17 | 36 | 47 | 29 |
2017 | Data sciences | 21 | 38 | 41 | 96 |
2017 | Other services to the public | 19 | 47 | 34 | 183 |
2017 | None of the above | 18 | 50 | 32 | 293 |
2014 | Client contact centre | 32 | 37 | 32 | 171 |
2014 | Communications or public affairs | 37 | 45 | 18 | 15 |
2014 | Access to information and privacy | 18 | 55 | 26 | 74 |
2014 | Administration and operations | 29 | 43 | 28 | 62 |
2014 | Information management | 28 | 48 | 24 | 59 |
2014 | Other services to the public | 23 | 43 | 34 | 214 |
2014 | None of the above | 22 | 50 | 28 | 313 |
Survey year | Demographic | To retire (%) |
To pursue another position within my department or agency (%) |
To pursue a position in another department or agency (%) |
To pursue a position outside the federal public service (%) |
End of my term, casual or student employment (%) |
Other (%) |
Total responses |
---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 15 | 11 | 49 | 15 | 2 | 9 | 33 |
2019 | Administration and operations | 13 | 8 | 45 | 10 | 2 | 22 | 60 |
2019 | Information management | 31 | 12 | 38 | 12 | 7 | 0 | 10 |
2019 | Data sciences | 21 | 4 | 31 | 20 | 13 | 10 | 18 |
2019 | Other services to the public | 39 | 18 | 9 | 13 | 0 | 21 | 19 |
2019 | None of the above | 55 | 4 | 23 | 5 | 2 | 11 | 29 |
2018 | Client contact centre | 14 | 8 | 44 | 13 | 8 | 14 | 53 |
2018 | Administration and operations | 18 | 0 | 33 | 6 | 18 | 24 | 12 |
2018 | Information management | 32 | 16 | 16 | 16 | 8 | 13 | 13 |
2018 | Data sciences | 12 | 18 | 31 | 20 | 10 | 10 | 37 |
2018 | Other services to the public | 24 | 2 | 34 | 19 | 8 | 13 | 47 |
2018 | None of the above | 41 | 10 | 20 | 16 | 3 | 10 | 53 |
2017 | Client contact centre | 19 | 6 | 34 | 14 | 10 | 17 | 52 |
2017 | Administration and operations | 22 | 7 | 28 | 30 | 0 | 12 | 41 |
2017 | Data sciences | 10 | 11 | 30 | 25 | 19 | 5 | 20 |
2017 | Other services to the public | 21 | 3 | 32 | 11 | 3 | 28 | 35 |
2017 | None of the above | 36 | 2 | 27 | 12 | 11 | 13 | 49 |
2014 | Client contact centre | 23 | 7 | 20 | 37 | 9999 | 14 | 51 |
2014 | Access to information and privacy | 24 | 20 | 13 | 25 | 9999 | 18 | 13 |
2014 | Administration and operations | 49 | 24 | 11 | 16 | 9999 | 0 | 17 |
2014 | Information management | 13 | 6 | 19 | 49 | 9999 | 13 | 15 |
2014 | Other services to the public | 16 | 14 | 23 | 28 | 9999 | 19 | 46 |
2014 | None of the above | 31 | 3 | 20 | 24 | 9999 | 22 | 67 |
Workplace
Organizational goals
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 46 | 33 | 12 | 5 | 3 | 2 | 0 | 80 | 8 | 112 |
2019 | Communications or public affairs | 67 | 9 | 14 | 9 | 0 | 0 | 0 | 77 | 9 | 14 |
2019 | Access to information and privacy | 66 | 28 | 0 | 0 | 6 | 0 | 0 | 94 | 6 | 37 |
2019 | Administration and operations | 46 | 31 | 11 | 9 | 3 | 1 | 0 | 77 | 12 | 242 |
2019 | Information management | 49 | 31 | 13 | 7 | 0 | 0 | 0 | 79 | 7 | 31 |
2019 | Data sciences | 47 | 42 | 7 | 2 | 1 | 0 | 0 | 89 | 4 | 83 |
2019 | Other services to the public | 42 | 42 | 10 | 4 | 1 | 1 | 0 | 85 | 6 | 110 |
2019 | None of the above | 46 | 35 | 10 | 5 | 3 | 0 | 0 | 81 | 8 | 181 |
2018 | Client contact centre | 41 | 36 | 10 | 5 | 8 | 0 | 0 | 77 | 13 | 168 |
2018 | Communications or public affairs | 41 | 45 | 14 | 0 | 0 | 0 | 0 | 86 | 0 | 15 |
2018 | Access to information and privacy | 56 | 36 | 5 | 2 | 1 | 0 | 0 | 92 | 4 | 48 |
2018 | Administration and operations | 46 | 35 | 6 | 10 | 2 | 2 | 0 | 83 | 11 | 68 |
2018 | Information management | 54 | 29 | 13 | 4 | 0 | 0 | 0 | 83 | 4 | 49 |
2018 | Data sciences | 47 | 34 | 8 | 8 | 2 | 1 | 0 | 82 | 10 | 117 |
2018 | Other services to the public | 47 | 33 | 11 | 7 | 3 | 0 | 0 | 80 | 9 | 179 |
2018 | None of the above | 39 | 41 | 10 | 6 | 4 | 1 | 0 | 81 | 10 | 232 |
2017 | Client contact centre | 44 | 33 | 12 | 7 | 4 | 1 | 0 | 77 | 11 | 188 |
2017 | Communications or public affairs | 47 | 45 | 8 | 0 | 0 | 0 | 0 | 92 | 0 | 13 |
2017 | Access to information and privacy | 48 | 49 | 0 | 3 | 0 | 0 | 0 | 97 | 3 | 37 |
2017 | Administration and operations | 49 | 36 | 8 | 4 | 2 | 1 | 0 | 86 | 6 | 297 |
2017 | Information management | 52 | 24 | 13 | 11 | 0 | 0 | 0 | 76 | 11 | 29 |
2017 | Data sciences | 47 | 29 | 14 | 7 | 3 | 0 | 0 | 77 | 10 | 95 |
2017 | Other services to the public | 50 | 33 | 11 | 3 | 3 | 0 | 0 | 83 | 6 | 184 |
2017 | None of the above | 39 | 40 | 10 | 6 | 4 | 1 | 0 | 80 | 10 | 294 |
2014 | Client contact centre | 39 | 37 | 12 | 8 | 3 | 0 | 0 | 77 | 11 | 174 |
2014 | Communications or public affairs | 33 | 50 | 17 | 0 | 0 | 0 | 0 | 83 | 0 | 14 |
2014 | Access to information and privacy | 52 | 34 | 5 | 6 | 3 | 0 | 0 | 86 | 10 | 71 |
2014 | Administration and operations | 44 | 49 | 1 | 4 | 1 | 0 | 0 | 93 | 5 | 63 |
2014 | Information management | 38 | 50 | 3 | 6 | 3 | 0 | 0 | 87 | 10 | 61 |
2014 | Other services to the public | 42 | 42 | 7 | 5 | 4 | 0 | 0 | 84 | 9 | 213 |
2014 | None of the above | 42 | 42 | 10 | 3 | 2 | 0 | 0 | 85 | 5 | 313 |
Survey year | Demographic | Strongly agree (%) |
Somewhat agree (%) |
Neither agree nor disagree (%) |
Somewhat disagree (%) |
Strongly disagree (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 17 | 48 | 20 | 11 | 4 | 0 | 0 | 65 | 15 | 112 |
2019 | Communications or public affairs | 44 | 35 | 8 | 8 | 0 | 5 | 0 | 82 | 9 | 15 |
2019 | Access to information and privacy | 27 | 35 | 28 | 3 | 5 | 2 | 0 | 63 | 8 | 36 |
2019 | Administration and operations | 29 | 25 | 22 | 13 | 8 | 3 | 0 | 56 | 22 | 243 |
2019 | Information management | 24 | 43 | 21 | 9 | 0 | 2 | 0 | 69 | 10 | 31 |
2019 | Data sciences | 27 | 38 | 16 | 9 | 7 | 3 | 0 | 67 | 16 | 83 |
2019 | Other services to the public | 26 | 39 | 18 | 11 | 4 | 2 | 0 | 67 | 15 | 112 |
2019 | None of the above | 23 | 36 | 18 | 14 | 6 | 2 | 0 | 61 | 21 | 183 |
2018 | Client contact centre | 17 | 40 | 21 | 10 | 10 | 1 | 1 | 59 | 20 | 170 |
2018 | Communications or public affairs | 27 | 52 | 14 | 7 | 0 | 0 | 0 | 80 | 7 | 15 |
2018 | Access to information and privacy | 35 | 32 | 23 | 1 | 6 | 3 | 0 | 68 | 8 | 48 |
2018 | Administration and operations | 22 | 40 | 19 | 14 | 4 | 0 | 0 | 62 | 18 | 68 |
2018 | Information management | 27 | 36 | 22 | 9 | 4 | 0 | 2 | 64 | 13 | 48 |
2018 | Data sciences | 31 | 32 | 14 | 16 | 6 | 2 | 0 | 64 | 22 | 115 |
2018 | Other services to the public | 17 | 37 | 19 | 19 | 8 | 1 | 0 | 54 | 27 | 181 |
2018 | None of the above | 17 | 41 | 18 | 11 | 12 | 1 | 0 | 59 | 23 | 237 |
2017 | Client contact centre | 19 | 42 | 17 | 15 | 6 | 1 | 0 | 62 | 21 | 187 |
2017 | Communications or public affairs | 23 | 45 | 8 | 16 | 7 | 0 | 0 | 68 | 23 | 13 |
2017 | Access to information and privacy | 22 | 50 | 14 | 6 | 3 | 3 | 3 | 77 | 9 | 37 |
2017 | Administration and operations | 28 | 36 | 18 | 13 | 3 | 1 | 1 | 64 | 17 | 297 |
2017 | Information management | 18 | 44 | 24 | 7 | 7 | 0 | 0 | 62 | 14 | 28 |
2017 | Data sciences | 28 | 39 | 21 | 11 | 1 | 0 | 0 | 67 | 12 | 96 |
2017 | Other services to the public | 30 | 39 | 12 | 8 | 6 | 3 | 1 | 72 | 15 | 184 |
2017 | None of the above | 21 | 36 | 18 | 15 | 8 | 2 | 1 | 59 | 23 | 294 |
2014 | Client contact centre | 24 | 39 | 14 | 12 | 10 | 1 | 0 | 63 | 23 | 177 |
2014 | Communications or public affairs | 28 | 43 | 18 | 12 | 0 | 0 | 0 | 71 | 12 | 15 |
2014 | Access to information and privacy | 38 | 41 | 12 | 4 | 6 | 0 | 0 | 79 | 9 | 75 |
2014 | Administration and operations | 26 | 47 | 13 | 8 | 3 | 1 | 2 | 75 | 12 | 63 |
2014 | Information management | 25 | 47 | 10 | 14 | 2 | 0 | 3 | 74 | 16 | 62 |
2014 | Other services to the public | 27 | 40 | 14 | 12 | 5 | 3 | 0 | 68 | 17 | 216 |
2014 | None of the above | 25 | 41 | 19 | 6 | 7 | 2 | 0 | 67 | 13 | 315 |
Organizational performance
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 5 | 13 | 31 | 29 | 20 | 2 | 2 | 50 | 18 | 111 |
2019 | Communications or public affairs | 0 | 13 | 21 | 26 | 35 | 5 | 0 | 64 | 14 | 15 |
2019 | Access to information and privacy | 3 | 3 | 36 | 31 | 23 | 0 | 5 | 56 | 7 | 36 |
2019 | Administration and operations | 7 | 11 | 33 | 25 | 21 | 1 | 3 | 47 | 18 | 242 |
2019 | Information management | 6 | 6 | 40 | 30 | 15 | 0 | 4 | 46 | 12 | 31 |
2019 | Data sciences | 5 | 14 | 28 | 31 | 16 | 4 | 2 | 50 | 20 | 83 |
2019 | Other services to the public | 6 | 12 | 32 | 26 | 20 | 3 | 1 | 48 | 19 | 110 |
2019 | None of the above | 5 | 13 | 30 | 25 | 20 | 2 | 5 | 48 | 19 | 180 |
2018 | Client contact centre | 10 | 15 | 20 | 24 | 19 | 4 | 7 | 49 | 28 | 166 |
2018 | Communications or public affairs | 0 | 14 | 25 | 41 | 20 | 0 | 0 | 61 | 14 | 15 |
2018 | Access to information and privacy | 7 | 13 | 23 | 26 | 21 | 4 | 6 | 52 | 22 | 48 |
2018 | Administration and operations | 7 | 12 | 26 | 20 | 27 | 3 | 5 | 51 | 21 | 68 |
2018 | Information management | 6 | 17 | 19 | 21 | 25 | 4 | 8 | 52 | 26 | 48 |
2018 | Data sciences | 8 | 13 | 22 | 26 | 24 | 2 | 6 | 54 | 22 | 117 |
2018 | Other services to the public | 8 | 16 | 24 | 28 | 17 | 1 | 7 | 48 | 26 | 179 |
2018 | None of the above | 5 | 15 | 30 | 21 | 20 | 2 | 6 | 45 | 22 | 232 |
2017 | Client contact centre | 6 | 13 | 24 | 26 | 24 | 3 | 4 | 54 | 20 | 188 |
2017 | Communications or public affairs | 9 | 18 | 43 | 15 | 15 | 0 | 0 | 30 | 27 | 12 |
2017 | Access to information and privacy | 13 | 19 | 19 | 35 | 13 | 0 | 0 | 48 | 32 | 37 |
2017 | Administration and operations | 3 | 10 | 31 | 25 | 24 | 2 | 6 | 53 | 14 | 296 |
2017 | Information management | 4 | 13 | 46 | 11 | 14 | 4 | 8 | 28 | 19 | 29 |
2017 | Data sciences | 2 | 7 | 26 | 28 | 33 | 1 | 2 | 63 | 10 | 94 |
2017 | Other services to the public | 4 | 9 | 30 | 24 | 25 | 2 | 7 | 53 | 15 | 183 |
2017 | None of the above | 6 | 12 | 30 | 23 | 20 | 3 | 7 | 47 | 20 | 295 |
2014 | Client contact centre | 7 | 12 | 28 | 25 | 20 | 2 | 5 | 49 | 20 | 174 |
2014 | Communications or public affairs | 0 | 31 | 29 | 13 | 21 | 0 | 6 | 35 | 33 | 14 |
2014 | Access to information and privacy | 9 | 12 | 17 | 30 | 26 | 0 | 5 | 59 | 23 | 71 |
2014 | Administration and operations | 0 | 13 | 37 | 29 | 21 | 0 | 0 | 50 | 13 | 63 |
2014 | Information management | 6 | 17 | 40 | 25 | 9 | 2 | 3 | 35 | 24 | 62 |
2014 | Other services to the public | 6 | 14 | 25 | 29 | 23 | 1 | 3 | 54 | 20 | 212 |
2014 | None of the above | 3 | 13 | 34 | 26 | 19 | 2 | 4 | 47 | 17 | 312 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 6 | 14 | 30 | 20 | 25 | 4 | 1 | 47 | 21 | 111 |
2019 | Communications or public affairs | 0 | 18 | 0 | 10 | 71 | 0 | 0 | 82 | 18 | 14 |
2019 | Access to information and privacy | 6 | 11 | 13 | 31 | 29 | 3 | 7 | 66 | 20 | 36 |
2019 | Administration and operations | 7 | 13 | 31 | 21 | 23 | 3 | 2 | 46 | 22 | 241 |
2019 | Information management | 2 | 19 | 26 | 30 | 19 | 4 | 0 | 51 | 22 | 31 |
2019 | Data sciences | 4 | 9 | 26 | 23 | 32 | 3 | 4 | 59 | 14 | 83 |
2019 | Other services to the public | 7 | 13 | 25 | 25 | 28 | 2 | 0 | 54 | 20 | 109 |
2019 | None of the above | 7 | 14 | 23 | 25 | 24 | 3 | 5 | 53 | 22 | 181 |
2018 | Client contact centre | 15 | 17 | 19 | 14 | 24 | 4 | 6 | 43 | 36 | 167 |
2018 | Communications or public affairs | 0 | 14 | 27 | 18 | 41 | 0 | 0 | 59 | 14 | 15 |
2018 | Access to information and privacy | 5 | 14 | 23 | 23 | 26 | 5 | 4 | 54 | 21 | 48 |
2018 | Administration and operations | 6 | 13 | 28 | 18 | 27 | 2 | 6 | 49 | 21 | 68 |
2018 | Information management | 6 | 19 | 21 | 14 | 34 | 2 | 4 | 51 | 27 | 49 |
2018 | Data sciences | 13 | 18 | 14 | 26 | 24 | 3 | 2 | 53 | 33 | 117 |
2018 | Other services to the public | 14 | 19 | 24 | 17 | 20 | 2 | 4 | 40 | 34 | 179 |
2018 | None of the above | 9 | 21 | 23 | 19 | 22 | 1 | 4 | 44 | 32 | 233 |
2017 | Client contact centre | 12 | 13 | 18 | 26 | 21 | 4 | 5 | 53 | 28 | 186 |
2017 | Communications or public affairs | 0 | 34 | 27 | 31 | 7 | 0 | 0 | 39 | 34 | 12 |
2017 | Access to information and privacy | 6 | 14 | 29 | 25 | 24 | 0 | 3 | 50 | 20 | 37 |
2017 | Administration and operations | 6 | 10 | 30 | 17 | 31 | 3 | 4 | 52 | 16 | 296 |
2017 | Information management | 4 | 20 | 27 | 17 | 17 | 8 | 8 | 40 | 28 | 29 |
2017 | Data sciences | 6 | 14 | 22 | 20 | 33 | 2 | 3 | 56 | 21 | 94 |
2017 | Other services to the public | 9 | 12 | 22 | 20 | 27 | 6 | 4 | 53 | 23 | 182 |
2017 | None of the above | 10 | 15 | 21 | 19 | 23 | 5 | 5 | 48 | 28 | 294 |
2014 | Client contact centre | 8 | 20 | 24 | 21 | 19 | 2 | 5 | 44 | 30 | 174 |
2014 | Communications or public affairs | 13 | 13 | 23 | 19 | 33 | 0 | 0 | 52 | 25 | 14 |
2014 | Access to information and privacy | 7 | 15 | 23 | 21 | 30 | 1 | 4 | 53 | 23 | 72 |
2014 | Administration and operations | 5 | 16 | 28 | 19 | 29 | 1 | 1 | 49 | 22 | 63 |
2014 | Information management | 7 | 9 | 40 | 27 | 15 | 0 | 2 | 43 | 16 | 61 |
2014 | Other services to the public | 7 | 16 | 20 | 24 | 26 | 2 | 4 | 54 | 25 | 211 |
2014 | None of the above | 9 | 14 | 24 | 20 | 27 | 2 | 5 | 49 | 25 | 311 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 6 | 11 | 15 | 26 | 25 | 7 | 10 | 61 | 21 | 111 |
2019 | Communications or public affairs | 8 | 8 | 18 | 21 | 39 | 5 | 0 | 64 | 18 | 15 |
2019 | Access to information and privacy | 3 | 8 | 26 | 16 | 27 | 11 | 9 | 53 | 14 | 36 |
2019 | Administration and operations | 11 | 12 | 23 | 19 | 20 | 6 | 9 | 46 | 27 | 240 |
2019 | Information management | 4 | 6 | 31 | 18 | 30 | 7 | 4 | 55 | 11 | 31 |
2019 | Data sciences | 3 | 12 | 18 | 26 | 24 | 12 | 4 | 59 | 18 | 83 |
2019 | Other services to the public | 4 | 11 | 24 | 22 | 23 | 9 | 7 | 53 | 18 | 110 |
2019 | None of the above | 4 | 15 | 18 | 29 | 16 | 9 | 10 | 55 | 24 | 181 |
2018 | Client contact centre | 11 | 10 | 20 | 21 | 19 | 8 | 12 | 49 | 26 | 166 |
2018 | Communications or public affairs | 7 | 0 | 27 | 18 | 41 | 0 | 7 | 63 | 7 | 15 |
2018 | Access to information and privacy | 5 | 21 | 25 | 11 | 18 | 6 | 15 | 36 | 32 | 48 |
2018 | Administration and operations | 10 | 14 | 21 | 19 | 25 | 3 | 7 | 50 | 27 | 68 |
2018 | Information management | 6 | 13 | 26 | 15 | 24 | 6 | 10 | 46 | 23 | 49 |
2018 | Data sciences | 11 | 13 | 22 | 21 | 21 | 4 | 8 | 49 | 26 | 116 |
2018 | Other services to the public | 10 | 14 | 22 | 22 | 16 | 5 | 11 | 45 | 29 | 179 |
2018 | None of the above | 10 | 20 | 19 | 15 | 19 | 4 | 13 | 41 | 37 | 232 |
2017 | Client contact centre | 8 | 14 | 19 | 20 | 19 | 7 | 14 | 49 | 27 | 187 |
2017 | Communications or public affairs | 9 | 18 | 18 | 7 | 31 | 7 | 9 | 46 | 32 | 12 |
2017 | Access to information and privacy | 3 | 14 | 28 | 34 | 11 | 5 | 6 | 50 | 19 | 37 |
2017 | Administration and operations | 6 | 12 | 26 | 17 | 23 | 3 | 12 | 47 | 21 | 296 |
2017 | Information management | 7 | 14 | 23 | 24 | 17 | 4 | 11 | 48 | 25 | 29 |
2017 | Data sciences | 4 | 6 | 26 | 17 | 27 | 6 | 14 | 54 | 13 | 94 |
2017 | Other services to the public | 7 | 14 | 16 | 20 | 26 | 8 | 9 | 55 | 25 | 183 |
2017 | None of the above | 7 | 13 | 21 | 18 | 21 | 6 | 14 | 49 | 25 | 293 |
2014 | Client contact centre | 7 | 11 | 20 | 21 | 23 | 7 | 11 | 53 | 22 | 174 |
2014 | Communications or public affairs | 0 | 19 | 25 | 19 | 27 | 10 | 0 | 51 | 21 | 14 |
2014 | Access to information and privacy | 5 | 15 | 22 | 22 | 26 | 5 | 5 | 54 | 22 | 72 |
2014 | Administration and operations | 6 | 10 | 30 | 19 | 29 | 1 | 5 | 51 | 17 | 63 |
2014 | Information management | 9 | 18 | 14 | 30 | 18 | 8 | 3 | 54 | 30 | 62 |
2014 | Other services to the public | 8 | 13 | 18 | 24 | 22 | 5 | 10 | 54 | 25 | 209 |
2014 | None of the above | 6 | 15 | 24 | 20 | 20 | 6 | 9 | 48 | 25 | 313 |
Survey year | Demographic | Always/Almost always (%) |
Often (%) |
Sometimes (%) |
Rarely (%) |
Never/Almost never (%) |
Don't know (%) |
Not applicable (%) |
Positive answers (%) |
Negative answers (%) |
Total responses |
---|---|---|---|---|---|---|---|---|---|---|---|
2019 | Client contact centre | 1 | 6 | 12 | 35 | 32 | 2 | 12 | 78 | 8 | 112 |
2019 | Communications or public affairs | 0 | 0 | 25 | 27 | 48 | 0 | 0 | 75 | 0 | 15 |
2019 | Access to information and privacy | 6 | 4 | 11 | 35 | 36 | 2 | 6 | 77 | 11 | 36 |
2019 | Administration and operations | 4 | 5 | 20 | 31 | 28 | 3 | 8 | 66 | 11 | 242 |
2019 | Information management | 8 | 7 | 21 | 38 | 17 | 7 | 2 | 60 | 17 | 31 |
2019 | Data sciences | 5 | 7 | 12 | 30 | 39 | 3 | 4 | 74 | 13 | 83 |
2019 | Other services to the public | 2 | 7 | 18 | 33 | 30 | 2 | 7 | 70 | 10 | 109 |
2019 | None of the above | 2 | 6 | 17 | 37 | 29 | 3 | 6 | 72 | 10 | 181 |
2018 | Client contact centre | 4 | 5 | 19 | 23 | 31 | 4 | 14 | 65 | 12 | 168 |
2018 | Communications or public affairs | 0 | 7 | 7 | 34 | 52 | 0 | 0 | 86 | 7 | 15 |
2018 | Access to information and privacy | 2 | 11 | 15 | 20 | 42 | 4 | 7 | 69 | 14 | 48 |
2018 | Administration and operations | 4 | 7 | 27 | 21 | 32 | 0 | 9 | 58 | 12 | 68 |
2018 | Information management | 6 | 12 | 21 | 17 | 35 | 0 | 8 | 57 | 20 | 49 |
2018 | Data sciences | 3 | 9 | 17 | 27 | 35 | 2 | 8 | 68 | 13 | 116 |
2018 | Other services to the public | 2 | 9 | 23 | 30 | 30 | 1 | 5 | 64 | 11 | 179 |
2018 | None of the above | 5 | 10 | 25 | 24 | 27 | 1 | 8 | 56 | 17 | 233 |
2017 | Client contact centre | 3 | 4 | 15 | 26 | 36 | 4 | 13 | 74 | 9 | 184 |
2017 | Communications or public affairs | 0 | 9 | 0 | 43 | 39 | 0 | 9 | 90 | 10 | 12 |
2017 | Access to information and privacy | 3 | 3 | 28 | 38 | 28 | 0 | 0 | 66 | 6 | 36 |
2017 | Administration and operations | 1 | 6 | 20 | 32 | 34 | 1 | 6 | 71 | 8 | 295 |
2017 | Information management | 4 | 10 | 17 | 24 | 27 | 4 | 15 | 63 | 17 | 29 |
2017 | Data sciences | 2 | 4 | 13 | 37 | 34 | 2 | 6 | 78 | 8 | 95 |
2017 | Other services to the public | 3 | 6 | 18 | 30 | 31 | 4 | 7 | 69 | 10 | 183 |
2017 | None of the above | 4 | 6 | 21 | 27 | 29 | 4 | 10 | 65 | 11 | 294 |
2014 | Client contact centre | 2 | 2 |