2019 Public Service Employee Survey Results by Theme for Federal Economic Development Agency for Southern Ontario by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	41	16	4	2	78	6	51
2019	Provides services to public - Both English and French	48	35	4	13	0	83	13	23
2017	Provides services to public - English only	35	37	12	14	2	72	16	48
2017	Provides services to public - Both English and French	42	45	3	8	2	87	10	36
2014	Provides services to public - English only	29	34	17	14	7	62	21	42
2014	Provides services to public - Both English and French	30	40	7	7	16	71	23	30
2011	Provides services to public - English only	39	45	8	5	3	84	8	38
2011	Provides services to public - Both English and French	32	32	5	9	23	63	32	22

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	27	10	12	8	70	20	51
2019	Provides services to public - Both English and French	61	26	4	4	4	87	9	23
2017	Provides services to public - English only	24	29	14	20	12	54	32	48
2017	Provides services to public - Both English and French	48	33	9	8	2	80	10	36

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	42	4	2	2	0	92	4	52
2019	Provides services to public - Both English and French	65	22	0	9	4	0	87	13	23
2017	Provides services to public - English only	47	27	13	13	0	0	74	13	48
2017	Provides services to public - Both English and French	56	44	0	0	0	0	100	0	36
2014	Provides services to public - English only	55	29	12	2	0	2	86	2	42
2014	Provides services to public - Both English and French	71	23	3	0	3	0	94	3	30
2011	Provides services to public - English only	49	40	5	3	3	0	89	5	37
2011	Provides services to public - Both English and French	50	23	14	5	9	0	73	14	22

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	27	12	8	2	79	10	52
2019	Provides services to public - Both English and French	52	40	0	9	0	91	9	23
2017	Provides services to public - English only	39	27	19	13	2	66	15	48
2017	Provides services to public - Both English and French	55	30	9	3	2	86	5	36
2014	Provides services to public - English only	21	46	19	14	0	67	14	42
2014	Provides services to public - Both English and French	43	30	11	7	10	73	16	30
2011	Provides services to public - English only	50	37	5	3	5	87	8	38
2011	Provides services to public - Both English and French	36	36	5	9	14	72	23	22

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	27	8	16	2	0	75	18	52
2019	Provides services to public - Both English and French	47	31	13	9	0	0	78	9	23
2017	Provides services to public - English only	28	28	19	2	22	0	57	24	48
2017	Provides services to public - Both English and French	39	29	16	8	5	3	70	13	36
2014	Provides services to public - English only	22	14	21	31	12	0	36	43	42
2014	Provides services to public - Both English and French	17	36	16	13	17	0	53	30	30
2011	Provides services to public - English only	26	50	5	11	8	0	76	19	38
2011	Provides services to public - Both English and French	36	14	13	23	14	0	50	37	22

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	27	8	14	2	77	16	52
2019	Provides services to public - Both English and French	52	27	13	9	0	78	9	23
2017	Provides services to public - English only	24	35	16	14	10	60	24	48
2017	Provides services to public - Both English and French	45	31	13	8	2	77	10	36
2014	Provides services to public - English only	17	19	14	31	19	36	50	42
2014	Provides services to public - Both English and French	27	30	10	16	17	57	33	30
2011	Provides services to public - English only	26	47	8	11	8	74	19	38
2011	Provides services to public - Both English and French	36	18	9	23	14	54	37	22

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	35	15	8	10	2	67	18	52
2019	Provides services to public - Both English and French	47	13	13	22	0	4	63	23	23
2017	Provides services to public - English only	18	16	22	17	26	0	35	44	48
2017	Provides services to public - Both English and French	40	19	17	11	8	5	62	20	36
2014	Provides services to public - English only	12	14	22	7	38	7	28	49	42
2014	Provides services to public - Both English and French	27	10	23	23	14	3	38	38	30
2011	Provides services to public - English only	23	40	8	13	13	3	65	27	38
2011	Provides services to public - Both English and French	18	18	18	13	32	0	36	46	22

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	31	15	2	2	0	0	81	4	52
2019	Provides services to public - Both English and French	65	22	9	4	0	0	0	87	4	23

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	33	4	6	2	2	0	88	8	52
2019	Provides services to public - Both English and French	43	35	9	4	4	4	0	82	9	23
2017	Provides services to public - English only	43	28	16	8	4	0	0	72	12	48
2017	Provides services to public - Both English and French	65	24	5	0	3	0	3	92	3	36
2014	Provides services to public - English only	48	28	10	7	7	0	0	76	14	42
2014	Provides services to public - Both English and French	60	23	10	3	4	0	0	83	7	30
2011	Provides services to public - English only	50	27	8	5	11	0	0	76	16	38
2011	Provides services to public - Both English and French	41	27	14	0	18	0	0	68	18	22

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	39	45	6	8	2	0	84	10	51
2019	Provides services to public - Both English and French	56	22	9	4	4	4	82	9	23
2017	Provides services to public - English only	33	37	17	10	2	0	71	12	48
2017	Provides services to public - Both English and French	53	34	5	8	0	0	87	8	36
2014	Provides services to public - English only	41	26	14	14	2	2	68	17	42
2014	Provides services to public - Both English and French	40	39	3	11	6	0	80	17	30
2011	Provides services to public - English only	42	29	8	8	13	0	71	21	38
2011	Provides services to public - Both English and French	36	23	13	9	18	0	59	28	22

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	53	33	10	4	0	86	4	51
2019	Provides services to public - Both English and French	56	35	4	4	0	91	4	23
2017	Provides services to public - English only	37	35	13	12	2	72	14	48
2017	Provides services to public - Both English and French	61	29	0	10	0	90	10	36
2014	Provides services to public - English only	48	31	9	5	7	79	12	42
2014	Provides services to public - Both English and French	60	20	3	6	11	80	17	30

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	47	10	6	6	0	78	12	51
2019	Provides services to public - Both English and French	34	48	13	4	0	0	82	4	23
2017	Provides services to public - English only	20	40	6	16	12	5	63	30	47
2017	Provides services to public - Both English and French	50	23	5	11	5	5	78	17	36
2014	Provides services to public - English only	19	26	7	28	14	5	48	45	42
2014	Provides services to public - Both English and French	27	20	24	20	7	3	48	28	30
2011	Provides services to public - English only	29	36	8	16	8	3	67	25	38
2011	Provides services to public - Both English and French	27	23	23	13	14	0	50	27	22

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	37	35	14	12	2	0	0	72	14	51
2019	Provides services to public - Both English and French	36	46	14	5	0	0	0	82	5	22
2017	Provides services to public - English only	18	34	10	18	16	3	0	54	35	48
2017	Provides services to public - Both English and French	43	38	5	5	5	3	0	84	11	36
2014	Provides services to public - English only	17	21	14	14	31	2	0	39	46	42
2014	Provides services to public - Both English and French	17	36	17	13	17	0	0	53	30	30
2011	Provides services to public - English only	29	39	3	19	11	0	0	68	29	38
2011	Provides services to public - Both English and French	32	13	13	23	14	0	4	47	39	22

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	31	14	16	12	2	0	58	28	51
2019	Provides services to public - Both English and French	22	26	17	27	4	4	0	49	32	23
2017	Provides services to public - English only	8	25	12	26	22	7	0	35	52	48
2017	Provides services to public - Both English and French	31	27	8	21	8	5	0	61	31	36
2014	Provides services to public - English only	12	12	17	24	33	2	0	24	59	42
2014	Provides services to public - Both English and French	7	33	24	26	7	3	0	41	34	30
2011	Provides services to public - English only	3	59	8	8	19	3	0	64	28	37
2011	Provides services to public - Both English and French	23	31	5	23	14	0	4	57	38	22

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	22	33	12	30	2	2	56	32	51
2019	Provides services to public - Both English and French	39	22	17	18	4	0	60	22	23
2017	Provides services to public - English only	17	27	12	30	10	3	46	41	48
2017	Provides services to public - Both English and French	40	23	13	15	8	0	63	23	36
2014	Provides services to public - English only	5	24	21	17	26	7	31	46	42
2014	Provides services to public - Both English and French	7	29	14	33	17	0	37	50	30
2011	Provides services to public - English only	13	42	8	18	16	3	57	35	38
2011	Provides services to public - Both English and French	18	23	14	18	28	0	41	46	22

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	29	15	12	4	0	69	16	52
2019	Provides services to public - Both English and French	39	39	13	9	0	0	78	9	23
2017	Provides services to public - English only	16	31	20	18	12	2	48	31	48
2017	Provides services to public - Both English and French	41	44	10	5	0	0	85	5	36
2014	Provides services to public - English only	24	26	24	10	17	0	50	26	42
2014	Provides services to public - Both English and French	30	19	30	14	7	0	49	21	30
2011	Provides services to public - English only	19	57	8	11	5	0	76	16	37
2011	Provides services to public - Both English and French	23	36	9	9	23	0	59	32	22

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	45	10	12	2	76	14	51
2019	Provides services to public - Both English and French	56	30	9	4	0	87	4	23
2017	Provides services to public - English only	29	30	10	21	10	59	31	48
2017	Provides services to public - Both English and French	45	39	5	5	5	84	10	36

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	35	15	10	2	0	73	12	52
2019	Provides services to public - Both English and French	48	35	13	4	0	0	82	4	23
2017	Provides services to public - English only	27	46	13	8	4	2	74	13	48
2017	Provides services to public - Both English and French	63	26	6	5	0	0	89	5	36
2014	Provides services to public - English only	41	26	24	2	7	0	67	10	42
2014	Provides services to public - Both English and French	40	36	13	3	7	0	76	11	30
2011	Provides services to public - English only	29	47	11	10	3	0	76	13	38
2011	Provides services to public - Both English and French	23	36	4	18	18	0	59	37	22

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	24	41	18	8	10	65	18	51
2019	Provides services to public - Both English and French	45	41	5	5	5	86	9	22
2017	Provides services to public - English only	20	47	9	16	8	67	24	48
2017	Provides services to public - Both English and French	41	32	15	8	3	74	11	36
2014	Provides services to public - English only	24	35	7	29	5	59	33	42
2014	Provides services to public - Both English and French	30	43	7	13	7	73	20	30
2011	Provides services to public - English only	21	56	11	5	8	76	13	38
2011	Provides services to public - Both English and French	32	32	9	14	14	63	28	22

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	33	17	16	6	0	61	21	52
2019	Provides services to public - Both English and French	43	22	9	4	17	4	68	23	23
2017	Provides services to public - English only	10	28	17	31	12	2	39	44	48
2017	Provides services to public - Both English and French	51	22	10	11	5	0	73	16	36
2014	Provides services to public - English only	9	21	14	31	21	2	31	54	42
2014	Provides services to public - Both English and French	14	43	19	14	10	0	57	24	30
2011	Provides services to public - English only	24	24	34	16	3	0	47	18	38
2011	Provides services to public - Both English and French	27	32	9	14	18	0	59	32	22

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	15	13	21	10	2	0	55	32	52
2019	Provides services to public - Both English and French	35	17	4	18	26	0	0	52	44	23
2017	Provides services to public - English only	16	21	13	21	24	5	0	39	47	48
2017	Provides services to public - Both English and French	34	28	8	16	14	0	0	62	30	36
2014	Provides services to public - English only	7	9	14	26	41	2	0	17	69	42
2014	Provides services to public - Both English and French	10	20	3	13	43	3	7	34	63	30
2011	Provides services to public - English only	11	32	21	21	16	0	0	42	37	38
2011	Provides services to public - Both English and French	14	23	18	18	28	0	0	36	46	22

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	44	29	14	6	4	0	4	76	10	52
2019	Provides services to public - Both English and French	43	26	13	13	0	0	4	72	14	23

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	47	20	18	4	6	0	6	71	11	51
2019	Provides services to public - Both English and French	73	9	0	9	0	0	9	90	10	22

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	31	12	4	2	2	4	81	6	52
2019	Provides services to public - Both English and French	52	35	4	0	4	4	0	91	5	23

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	24	16	8	6	2	2	69	14	51
2019	Provides services to public - Both English and French	43	26	9	0	9	9	4	80	10	23

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	13	17	16	12	4	2	53	29	52
2019	Provides services to public - Both English and French	39	17	4	4	22	4	9	65	30	23

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	11	6	2	0	0	2	92	2	52
2019	Provides services to public - Both English and French	52	9	17	4	4	4	9	70	10	23

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	79	12	0	2	4	2	2	94	6	52
2019	Provides services to public - Both English and French	65	9	13	4	0	4	4	81	5	23

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	92	4	0	0	2	0	2	98	2	52
2019	Provides services to public - Both English and French	78	0	4	4	0	4	9	90	5	23

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	35	46	2	16	2	81	18	52
2019	Provides services to public - Both English and French	45	32	9	14	0	77	14	22
2017	Provides services to public - English only	31	33	13	19	4	64	23	48
2017	Provides services to public - Both English and French	55	35	5	3	2	90	5	36
2014	Provides services to public - English only	17	38	17	14	14	55	28	42
2014	Provides services to public - Both English and French	37	34	10	13	6	71	20	30
2011	Provides services to public - English only	26	55	8	3	8	81	11	38
2011	Provides services to public - Both English and French	41	18	4	14	23	59	37	22

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	36	38	13	6	6	75	12	52
2019	Provides services to public - Both English and French	56	26	18	0	0	82	0	23
2017	Provides services to public - English only	24	32	17	16	11	56	27	48
2017	Provides services to public - Both English and French	50	34	9	8	0	84	8	36
2014	Provides services to public - English only	21	24	19	14	21	45	36	42
2014	Provides services to public - Both English and French	33	19	10	21	16	53	37	30

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	38	4	16	4	77	19	52
2019	Provides services to public - Both English and French	50	32	14	5	0	82	5	22
2017	Provides services to public - English only	24	36	13	21	6	60	27	48
2017	Provides services to public - Both English and French	53	24	15	3	6	76	8	36
2014	Provides services to public - English only	26	26	12	10	26	52	36	42
2014	Provides services to public - Both English and French	43	23	10	10	14	66	24	30
2011	Provides services to public - English only	35	38	5	16	5	73	22	37
2011	Provides services to public - Both English and French	31	41	5	9	14	72	23	22

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	44	10	10	4	2	76	14	52
2019	Provides services to public - Both English and French	26	44	13	9	9	0	69	18	23
2017	Provides services to public - English only	16	37	16	24	6	0	54	30	48
2017	Provides services to public - Both English and French	42	37	8	8	5	0	79	13	36

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	52	32	4	10	2	0	84	12	50
2019	Provides services to public - Both English and French	52	39	4	4	0	0	91	4	23
2017	Provides services to public - English only	30	37	17	6	8	2	68	15	48
2017	Provides services to public - Both English and French	54	29	3	8	6	0	83	14	36
2014	Provides services to public - English only	24	38	10	9	19	0	62	29	42
2014	Provides services to public - Both English and French	43	29	10	3	14	0	72	17	30
2011	Provides services to public - English only	34	45	8	11	3	0	79	13	38
2011	Provides services to public - Both English and French	32	37	13	4	14	0	69	18	22

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	25	35	33	6	0	61	6	51
2019	Provides services to public - Both English and French	26	35	17	4	18	61	22	23
2017	Provides services to public - English only	26	43	21	8	2	69	10	48
2017	Provides services to public - Both English and French	23	48	11	12	6	71	18	36
2014	Provides services to public - English only	26	43	19	2	10	69	12	42
2014	Provides services to public - Both English and French	33	27	16	10	14	59	24	30
2011	Provides services to public - English only	13	42	29	8	8	55	16	38
2011	Provides services to public - Both English and French	18	28	27	18	9	46	27	22

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	21	6	6	2	0	2	86	8	52
2019	Provides services to public - Both English and French	74	9	9	4	4	0	0	82	9	23
2017	Provides services to public - English only	43	29	9	10	8	0	0	73	18	48
2017	Provides services to public - Both English and French	44	28	9	3	5	2	9	81	9	36
2014	Provides services to public - English only	43	21	2	14	12	7	0	69	28	42
2014	Provides services to public - Both English and French	46	3	17	10	14	3	6	55	26	30
2011	Provides services to public - English only	42	27	13	10	8	0	0	68	18	38
2011	Provides services to public - Both English and French	36	22	9	14	9	0	9	65	25	22

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Provides services to public - English only	36	23	40	52
2019	Provides services to public - Both English and French	22	35	44	23
2017	Provides services to public - English only	42	24	34	48
2017	Provides services to public - Both English and French	22	39	39	36
2014	Provides services to public - English only	45	7	48	42
2014	Provides services to public - Both English and French	37	24	40	30
2011	Provides services to public - English only	29	31	40	38
2011	Provides services to public - Both English and French	55	27	18	22

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Provides services to public - English only	10	5	65	5	16	0	20
2014	Provides services to public - English only	0	16	31	47	9999	5	19
2014	Provides services to public - Both English and French	0	27	55	9	9999	9	11
2011	Provides services to public - English only	0	18	18	45	9999	18	11
2011	Provides services to public - Both English and French	0	8	83	0	9999	9	12

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	40	6	2	2	90	4	52
2019	Provides services to public - Both English and French	70	17	0	9	4	87	13	23
2017	Provides services to public - English only	48	37	4	7	4	85	11	48
2017	Provides services to public - Both English and French	59	21	7	10	3	80	13	36
2014	Provides services to public - English only	50	22	17	0	12	71	12	42
2014	Provides services to public - Both English and French	50	36	3	0	11	86	11	30
2011	Provides services to public - English only	53	29	8	8	3	82	11	38
2011	Provides services to public - Both English and French	45	23	0	14	18	68	32	22

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	42	6	2	0	0	92	2	52
2019	Provides services to public - Both English and French	69	26	0	4	0	0	96	4	23
2017	Provides services to public - English only	32	38	15	6	10	0	69	16	48
2017	Provides services to public - Both English and French	66	26	3	5	0	0	92	5	36
2014	Provides services to public - English only	24	41	19	7	7	2	66	15	42
2014	Provides services to public - Both English and French	37	40	16	3	3	0	77	7	30
2011	Provides services to public - English only	24	50	10	11	5	0	74	16	38
2011	Provides services to public - Both English and French	40	41	9	4	4	0	82	9	22

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	35	33	13	6	0	19	48	52
2019	Provides services to public - Both English and French	4	18	48	22	9	0	30	22	23
2017	Provides services to public - English only	22	24	40	12	2	0	14	46	48
2017	Provides services to public - Both English and French	11	19	37	21	13	0	34	30	36
2014	Provides services to public - English only	36	14	36	5	10	0	15	50	42
2014	Provides services to public - Both English and French	14	44	23	13	6	0	19	58	30
2011	Provides services to public - English only	16	37	34	13	0	0	13	52	38
2011	Provides services to public - Both English and French	18	41	13	4	13	9	20	66	22

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	29	29	19	15	0	0	34	37	52
2019	Provides services to public - Both English and French	0	17	39	30	13	0	0	43	17	23
2017	Provides services to public - English only	30	28	21	9	6	3	2	16	61	48
2017	Provides services to public - Both English and French	14	24	28	18	16	0	0	34	38	36
2014	Provides services to public - English only	29	24	29	10	7	0	0	17	53	41
2014	Provides services to public - Both English and French	20	26	30	10	10	3	0	21	48	30
2011	Provides services to public - English only	13	16	34	21	13	0	3	35	30	38
2011	Provides services to public - Both English and French	14	14	36	18	9	5	4	30	30	22

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	27	35	10	6	0	15	50	52
2019	Provides services to public - Both English and French	9	13	44	17	17	0	35	22	23
2017	Provides services to public - English only	47	21	20	6	2	3	9	71	48
2017	Provides services to public - Both English and French	13	27	22	25	12	0	37	41	36
2014	Provides services to public - English only	55	22	17	7	0	0	7	76	42
2014	Provides services to public - Both English and French	36	27	20	13	4	0	17	63	30
2011	Provides services to public - English only	37	24	29	11	0	0	11	61	38
2011	Provides services to public - Both English and French	28	18	31	13	9	0	22	46	22

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	27	35	19	9	0	0	29	37	52
2019	Provides services to public - Both English and French	5	18	23	32	23	0	0	54	23	22
2017	Provides services to public - English only	16	26	37	19	0	3	0	19	43	47
2017	Provides services to public - Both English and French	10	20	34	23	13	0	0	36	30	36
2014	Provides services to public - English only	33	17	21	24	5	0	0	29	50	42
2014	Provides services to public - Both English and French	16	24	27	20	6	0	6	28	44	30
2011	Provides services to public - English only	27	29	13	26	5	0	0	31	56	38
2011	Provides services to public - Both English and French	41	14	23	4	13	0	4	19	58	22

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	15	27	37	9	9	0	2	19	43	52
2019	Provides services to public - Both English and French	13	35	13	17	22	0	0	39	48	23
2017	Provides services to public - English only	22	30	28	11	4	3	2	16	55	48
2017	Provides services to public - Both English and French	16	30	23	14	16	0	0	30	47	36
2014	Provides services to public - English only	29	28	22	17	5	0	0	21	57	42
2014	Provides services to public - Both English and French	24	33	10	26	3	0	3	30	59	30
2011	Provides services to public - English only	18	26	21	21	13	0	0	34	45	38
2011	Provides services to public - Both English and French	23	23	27	4	9	0	14	16	53	22

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	14	24	27	18	16	2	0	34	38	51
2019	Provides services to public - Both English and French	0	9	41	27	18	0	5	48	9	22
2017	Provides services to public - English only	29	38	19	6	5	3	0	12	69	47
2017	Provides services to public - Both English and French	21	24	22	16	16	0	0	33	45	36
2014	Provides services to public - English only	17	12	45	16	10	0	0	26	29	42
2014	Provides services to public - Both English and French	0	13	44	27	10	0	6	39	14	30
2011	Provides services to public - English only	16	10	29	19	21	3	3	42	27	38
2011	Provides services to public - Both English and French	9	9	27	32	13	0	9	50	20	22

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	21	31	36	8	4	0	11	52	52
2019	Provides services to public - Both English and French	9	9	32	27	18	5	47	19	22
2017	Provides services to public - English only	30	34	29	2	4	0	6	64	48
2017	Provides services to public - Both English and French	13	18	22	35	12	0	46	31	36
2014	Provides services to public - English only	40	21	28	7	2	0	10	62	42
2014	Provides services to public - Both English and French	20	40	14	16	6	3	23	62	30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	6	10	31	44	10	0	0	54	15	52
2019	Provides services to public - Both English and French	4	18	22	30	26	0	0	56	22	23

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	11	56	15	14	4	0	0	67	18	52
2019	Provides services to public - Both English and French	39	34	9	13	4	0	0	73	18	23

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	48	25	11	12	4	0	73	16	52
2019	Provides services to public - Both English and French	65	13	4	4	9	4	82	14	23
2017	Provides services to public - English only	29	34	10	17	10	0	64	27	48
2017	Provides services to public - Both English and French	43	39	5	8	5	0	82	13	36
2014	Provides services to public - English only	48	17	7	14	12	2	66	27	42
2014	Provides services to public - Both English and French	41	32	0	10	14	3	76	24	30

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	29	4	6	0	0	90	6	52
2019	Provides services to public - Both English and French	65	22	0	4	9	0	87	13	23
2017	Provides services to public - English only	43	36	7	8	6	0	79	14	48
2017	Provides services to public - Both English and French	48	33	8	8	3	0	81	11	36
2014	Provides services to public - English only	41	41	5	12	2	0	81	14	42
2014	Provides services to public - Both English and French	46	27	7	6	10	3	76	18	30

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	58	25	10	4	4	0	0	83	8	52
2019	Provides services to public - Both English and French	49	23	9	9	5	5	0	76	14	22

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	40	50	2	6	2	0	90	8	52
2019	Provides services to public - Both English and French	56	22	9	9	4	0	78	13	23
2017	Provides services to public - English only	22	54	10	6	8	0	76	14	48
2017	Provides services to public - Both English and French	33	51	5	8	3	0	84	10	36
2014	Provides services to public - English only	31	35	10	12	12	0	67	24	42
2014	Provides services to public - Both English and French	43	16	17	3	17	3	61	21	30
2011	Provides services to public - English only	50	32	11	3	5	0	81	8	38
2011	Provides services to public - Both English and French	27	32	27	0	14	0	59	14	22

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	40	14	4	0	0	82	4	52
2019	Provides services to public - Both English and French	65	26	0	4	0	4	95	5	23
2017	Provides services to public - English only	36	45	11	2	6	0	81	8	48
2017	Provides services to public - Both English and French	57	30	8	3	0	3	89	3	36
2014	Provides services to public - English only	43	31	12	2	2	9	81	5	42
2014	Provides services to public - Both English and French	50	29	7	7	3	3	82	11	30

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	35	4	4	2	90	6	52
2019	Provides services to public - Both English and French	48	39	9	4	0	87	4	23
2017	Provides services to public - English only	31	35	22	4	8	66	12	48
2017	Provides services to public - Both English and French	57	38	0	3	3	95	5	36
2014	Provides services to public - English only	38	29	19	7	7	67	14	42
2014	Provides services to public - Both English and French	46	30	7	10	7	76	17	30
2011	Provides services to public - English only	51	27	8	11	3	78	14	37
2011	Provides services to public - Both English and French	36	31	9	5	18	68	23	22

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	45	22	18	10	4	0	2	68	14	51
2019	Provides services to public - Both English and French	39	22	18	13	9	0	0	60	22	23
2017	Provides services to public - English only	23	29	24	8	14	0	2	53	23	48
2017	Provides services to public - Both English and French	34	33	11	3	8	6	5	75	13	36
2014	Provides services to public - English only	36	29	9	14	12	0	0	64	26	42
2014	Provides services to public - Both English and French	37	23	13	10	14	3	0	62	25	30

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	34	38	6	14	8	0	0	73	21	52
2019	Provides services to public - Both English and French	43	35	13	4	4	0	0	78	9	23
2017	Provides services to public - English only	37	31	13	8	10	0	0	69	18	48
2017	Provides services to public - Both English and French	47	31	8	12	3	0	0	78	15	36
2014	Provides services to public - English only	36	28	9	7	12	7	0	69	21	42
2014	Provides services to public - Both English and French	37	36	3	10	7	3	3	78	18	30
2011	Provides services to public - English only	37	26	29	5	3	0	0	63	8	38
2011	Provides services to public - Both English and French	32	23	23	0	23	0	0	54	23	22

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	42	40	8	6	4	0	0	83	10	52
2019	Provides services to public - Both English and French	61	26	0	4	9	0	0	87	13	23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	33	13	13	10	2	0	63	24	52
2019	Provides services to public - Both English and French	30	22	13	9	22	4	0	54	32	23
2017	Provides services to public - English only	10	16	23	21	20	8	2	29	45	48
2017	Provides services to public - Both English and French	33	9	16	14	18	4	6	47	36	36
2014	Provides services to public - English only	12	17	7	19	35	10	0	32	60	42
2014	Provides services to public - Both English and French	21	6	16	23	24	6	3	30	52	30
2011	Provides services to public - English only	19	24	24	22	5	5	0	46	29	37
2011	Provides services to public - Both English and French	14	14	23	9	27	5	9	32	42	22

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	43	43	2	8	4	86	12	51
2019	Provides services to public - Both English and French	61	30	4	0	4	91	4	23
2017	Provides services to public - English only	24	56	7	12	2	79	14	48
2017	Provides services to public - Both English and French	41	44	3	10	3	85	12	36
2014	Provides services to public - English only	19	26	2	24	29	45	52	42
2014	Provides services to public - Both English and French	26	47	4	13	10	73	23	30
2011	Provides services to public - English only	39	47	3	8	3	87	11	38
2011	Provides services to public - Both English and French	41	31	9	14	5	72	19	22

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	26	6	6	2	86	8	51
2019	Provides services to public - Both English and French	56	35	4	4	0	91	4	23
2017	Provides services to public - English only	56	33	3	6	2	89	8	48
2017	Provides services to public - Both English and French	58	30	5	8	0	87	8	36
2014	Provides services to public - English only	17	24	0	24	36	40	60	42
2014	Provides services to public - Both English and French	44	20	7	10	20	63	29	30
2011	Provides services to public - English only	45	42	5	3	5	87	8	38
2011	Provides services to public - Both English and French	50	27	9	14	0	77	14	22

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	55	39	4	0	2	94	2	51
2019	Provides services to public - Both English and French	65	35	0	0	0	100	0	23
2017	Provides services to public - English only	42	48	6	2	2	90	4	48
2017	Provides services to public - Both English and French	58	37	0	5	0	95	5	36
2014	Provides services to public - English only	33	36	2	17	12	69	29	42
2014	Provides services to public - Both English and French	37	36	7	10	11	73	20	30

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	84	8	2	0	2	4	96	2	51
2019	Provides services to public - Both English and French	65	22	4	9	0	0	87	9	23
2017	Provides services to public - English only	89	6	3	0	0	2	97	0	48
2017	Provides services to public - Both English and French	76	5	5	8	5	0	81	14	36
2014	Provides services to public - English only	74	19	2	0	0	5	98	0	42
2014	Provides services to public - Both English and French	67	17	3	0	13	0	84	13	30
2011	Provides services to public - English only	87	13	0	0	0	0	100	0	38
2011	Provides services to public - Both English and French	64	4	0	14	18	0	68	32	22

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	80	6	6	0	0	8	94	0	51
2019	Provides services to public - Both English and French	52	22	4	18	4	0	74	22	23
2017	Provides services to public - English only	80	5	11	0	0	4	89	0	48
2017	Provides services to public - Both English and French	70	13	3	8	6	0	84	14	36
2014	Provides services to public - English only	79	7	2	0	0	12	97	0	42
2014	Provides services to public - Both English and French	67	14	0	3	13	3	83	17	30
2011	Provides services to public - English only	76	18	3	0	0	3	97	0	38
2011	Provides services to public - Both English and French	46	23	5	5	23	0	68	27	22

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	88	4	0	0	0	2	6	100	0	52
2019	Provides services to public - Both English and French	74	4	4	9	4	4	0	82	14	23
2017	Provides services to public - English only	85	6	5	0	0	0	4	95	0	48
2017	Provides services to public - Both English and French	75	17	0	0	8	0	0	92	8	36
2014	Provides services to public - English only	79	10	0	0	0	0	12	100	0	42
2014	Provides services to public - Both English and French	76	14	0	0	10	0	0	90	10	30
2011	Provides services to public - English only	79	13	5	0	0	0	3	95	0	37
2011	Provides services to public - Both English and French	59	14	5	14	9	0	0	73	23	22

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	16	31	8	2	4	2	57	10	52
2019	Provides services to public - Both English and French	35	9	39	13	4	0	0	44	18	23

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	50	6	11	0	0	0	83	11	52
2019	Provides services to public - Both English and French	26	52	9	4	4	0	4	82	9	23

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	63	25	6	2	2	2	0	90	4	52
2019	Provides services to public - Both English and French	48	35	9	0	0	4	4	90	0	23

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	19	23	6	4	12	4	61	12	52
2019	Provides services to public - Both English and French	52	4	9	13	9	9	4	65	25	23
2017	Provides services to public - English only	15	10	28	17	15	13	2	30	37	46
2017	Provides services to public - Both English and French	28	22	13	8	11	14	4	61	23	36
2014	Provides services to public - English only	17	12	40	7	12	12	0	33	21	42
2014	Provides services to public - Both English and French	17	20	13	16	14	14	7	46	38	30

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	49	31	16	2	0	2	0	82	2	51
2019	Provides services to public - Both English and French	65	22	4	4	4	0	0	87	9	23
2017	Provides services to public - English only	21	26	20	18	8	6	0	51	28	48
2017	Provides services to public - Both English and French	49	30	11	3	8	0	0	79	11	36
2014	Provides services to public - English only	26	24	24	12	7	7	0	54	20	42
2014	Provides services to public - Both English and French	34	26	16	3	14	3	3	64	18	30
2011	Provides services to public - English only	45	18	29	3	5	0	0	63	8	38
2011	Provides services to public - Both English and French	27	23	32	5	14	0	0	50	18	22

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	23	16	6	2	15	6	70	10	52
2019	Provides services to public - Both English and French	47	18	13	4	0	13	4	79	5	23
2017	Provides services to public - English only	12	12	35	5	6	28	2	34	15	48
2017	Provides services to public - Both English and French	23	20	13	5	8	27	3	62	19	36
2014	Provides services to public - English only	16	22	22	0	5	29	7	59	7	42
2014	Provides services to public - Both English and French	24	3	16	3	14	40	0	45	28	30

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	54	33	8	4	0	2	88	4	52
2019	Provides services to public - Both English and French	74	9	18	0	0	0	82	0	23
2017	Provides services to public - English only	29	29	17	7	4	14	67	13	47
2017	Provides services to public - Both English and French	43	28	18	8	3	0	71	10	36
2014	Provides services to public - English only	26	24	24	0	5	21	63	6	42
2014	Provides services to public - Both English and French	41	19	16	7	14	3	62	21	30
2011	Provides services to public - English only	53	26	13	5	0	3	81	5	38
2011	Provides services to public - Both English and French	22	32	14	4	5	23	70	12	22

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	17	83	52
2019	Provides services to public - Both English and French	30	70	23
2017	Provides services to public - English only	30	70	48
2017	Provides services to public - Both English and French	19	81	36
2014	Provides services to public - English only	17	83	42
2014	Provides services to public - Both English and French	21	79	30

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Provides services to public - English only	61	39	14

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	69	23	6	0	2	0	0	92	2	52
2019	Provides services to public - Both English and French	61	26	9	0	4	0	0	87	4	23
2017	Provides services to public - English only	47	27	9	8	4	5	0	78	13	48
2017	Provides services to public - Both English and French	71	19	8	0	0	0	3	92	0	36

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	49	16	8	0	0	76	8	51
2019	Provides services to public - Both English and French	52	35	9	0	4	0	87	4	23
2017	Provides services to public - English only	17	45	23	8	2	5	65	11	46
2017	Provides services to public - Both English and French	25	44	14	17	0	0	69	17	36

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	37	21	12	4	0	63	16	52
2019	Provides services to public - Both English and French	47	39	4	9	0	0	87	9	23
2017	Provides services to public - English only	12	32	19	19	14	3	46	34	48
2017	Provides services to public - Both English and French	25	40	11	16	5	3	67	22	36

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	33	36	16	10	6	0	69	15	52
2019	Provides services to public - Both English and French	35	22	13	18	13	0	57	31	23
2017	Provides services to public - English only	16	19	32	10	18	5	37	30	48
2017	Provides services to public - Both English and French	20	37	11	5	27	0	57	32	36

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	33	31	21	8	0	40	29	52
2019	Provides services to public - Both English and French	22	30	4	35	9	0	52	43	23
2017	Provides services to public - English only	8	31	26	18	14	3	41	33	48
2017	Provides services to public - Both English and French	21	21	24	19	15	0	42	34	36

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	13	31	29	25	2	0	0	44	27	52
2019	Provides services to public - Both English and French	32	23	27	9	5	0	5	57	14	22
2017	Provides services to public - English only	12	36	19	14	16	3	0	49	31	48
2017	Provides services to public - Both English and French	22	28	16	28	5	0	0	50	33	36

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	12	33	27	16	12	0	0	45	28	51
2019	Provides services to public - Both English and French	30	22	22	13	13	0	0	52	26	23
2017	Provides services to public - English only	13	16	26	22	18	3	2	31	42	48
2017	Provides services to public - Both English and French	19	18	19	14	31	0	0	36	44	36

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	38	28	20	8	4	0	2	67	12	50
2019	Provides services to public - Both English and French	52	22	13	13	0	0	0	74	13	23
2017	Provides services to public - English only	25	40	16	8	6	3	2	68	15	48
2017	Provides services to public - Both English and French	47	26	11	3	10	0	3	75	13	36

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	29	29	23	12	8	0	57	19	52
2019	Provides services to public - Both English and French	34	27	13	17	9	0	61	26	23
2017	Provides services to public - English only	12	31	29	14	10	3	45	25	48
2017	Provides services to public - Both English and French	31	22	19	23	5	0	52	28	36

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	27	42	17	8	6	0	0	69	14	52
2019	Provides services to public - Both English and French	43	30	26	0	0	0	0	74	0	23
2017	Provides services to public - English only	26	21	19	17	14	3	0	48	32	48
2017	Provides services to public - Both English and French	31	37	11	16	3	0	3	70	19	36

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	27	23	23	10	0	44	33	52
2019	Provides services to public - Both English and French	35	30	22	4	9	0	65	13	23
2017	Provides services to public - English only	13	16	19	25	25	3	30	51	47
2017	Provides services to public - Both English and French	32	31	8	19	11	0	62	30	36

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	23	29	31	12	6	0	52	17	52
2019	Provides services to public - Both English and French	35	48	13	4	0	0	82	4	23
2017	Provides services to public - English only	22	16	29	18	12	3	39	31	48
2017	Provides services to public - Both English and French	44	34	3	11	8	0	78	18	36

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	46	21	17	8	8	0	0	67	15	52
2019	Provides services to public - Both English and French	60	26	13	0	0	0	0	87	0	23

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	31	29	25	10	6	0	60	15	52
2019	Provides services to public - Both English and French	52	17	13	17	0	0	69	17	23
2017	Provides services to public - English only	25	24	27	9	12	3	50	22	48
2017	Provides services to public - Both English and French	44	21	25	3	8	0	64	11	36

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	15	8	6	0	0	87	6	52
2019	Provides services to public - Both English and French	74	26	0	0	0	0	100	0	23
2017	Provides services to public - English only	64	23	6	0	4	3	89	4	48
2017	Provides services to public - Both English and French	66	13	13	5	3	0	79	8	36

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	87	4	0	2	2	0	6	96	4	52
2019	Provides services to public - Both English and French	91	4	0	0	5	0	0	95	5	22
2017	Provides services to public - English only	54	13	10	8	8	5	2	72	17	48
2017	Provides services to public - Both English and French	57	16	16	5	3	0	3	75	8	36

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	15	4	0	6	0	4	90	6	52
2019	Provides services to public - Both English and French	69	13	13	4	0	0	0	83	4	23
2017	Provides services to public - English only	51	30	6	4	4	3	2	85	9	48
2017	Provides services to public - Both English and French	51	28	10	8	3	0	0	79	11	36

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	71	19	4	0	2	0	4	94	2	52
2019	Provides services to public - Both English and French	52	26	13	4	4	0	0	79	9	23
2017	Provides services to public - English only	39	22	17	13	4	5	0	64	17	47
2017	Provides services to public - Both English and French	57	30	8	5	0	0	0	87	5	36

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	24	10	2	2	0	2	86	4	51
2019	Provides services to public - Both English and French	52	22	22	4	0	0	0	74	4	23
2017	Provides services to public - English only	57	16	0	0	0	5	22	100	0	48
2017	Provides services to public - Both English and French	48	10	12	6	0	0	24	77	8	36

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	61	10	6	0	0	23	92	0	51
2019	Provides services to public - Both English and French	57	13	9	0	0	22	89	0	23
2017	Provides services to public - English only	62	20	9	2	3	4	88	2	48
2017	Provides services to public - Both English and French	62	21	11	0	0	5	88	0	36

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	74	14	8	0	0	0	4	92	0	51
2019	Provides services to public - Both English and French	65	30	4	0	0	0	0	96	0	23
2017	Provides services to public - English only	44	17	8	10	15	3	2	64	27	48
2017	Provides services to public - Both English and French	62	14	6	8	8	0	3	77	17	36

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	75	10	4	2	6	0	4	88	8	52
2019	Provides services to public - Both English and French	79	9	9	0	4	0	0	87	4	23
2017	Provides services to public - English only	51	22	16	4	0	3	4	78	5	48
2017	Provides services to public - Both English and French	56	19	20	3	3	0	0	75	5	36

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	65	23	6	0	2	0	4	92	2	52
2019	Provides services to public - Both English and French	45	27	14	9	5	0	0	73	14	22

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	41	35	12	4	49	16	51
2019	Provides services to public - Both English and French	13	44	30	13	0	57	13	23
2017	Provides services to public - English only	8	18	47	23	4	26	27	48
2017	Provides services to public - Both English and French	13	23	40	15	8	36	23	36

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	8	24	35	20	14	0	33	32	51
2019	Provides services to public - Both English and French	17	22	39	13	9	0	22	39	23
2017	Provides services to public - English only	8	22	43	12	12	3	25	31	48
2017	Provides services to public - Both English and French	8	12	45	29	5	0	35	20	35

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	10	32	32	16	6	0	4	10	90	50
2019	Provides services to public - Both English and French	22	22	22	17	17	0	0	22	78	23
2017	Provides services to public - English only	16	13	29	10	24	7	0	17	83	48
2017	Provides services to public - Both English and French	18	27	30	3	17	3	3	18	82	36

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	65	35	43
2019	Provides services to public - Both English and French	67	33	18

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Provides services to public - English only	46	54	41
2019	Provides services to public - Both English and French	11	89	18

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	50	23	8	6	2	2	8	82	9	48
2019	Provides services to public - Both English and French	64	5	23	0	9	0	0	68	9	22

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	17	42	18	15	2	3	3	63	18	40
2019	Provides services to public - Both English and French	29	18	6	35	6	0	6	50	44	17
2017	Provides services to public - English only	5	15	23	29	25	0	3	21	56	37
2017	Provides services to public - Both English and French	21	39	0	14	15	0	12	67	33	28

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Provides services to public - English only	5	25	17	20	28	3	3	31	50	40
2019	Provides services to public - Both English and French	6	6	17	30	41	0	0	12	71	17
2017	Provides services to public - English only	3	0	6	16	67	3	5	3	90	37
2017	Provides services to public - Both English and French	0	17	10	23	43	0	7	19	71	28

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Federal Economic Development Agency for Southern Ontario by Question 101. In what official language(s) do you provide services to the public?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.