2019 Public Service Employee Survey Results by Theme for Financial Transactions and Reports Analysis Centre of Canada by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 32 6 3 3 1 0 88 6 184
2019 Unilingual English 55 30 12 1 2 0 0 85 3 99
2019 Either English or French 43 39 15 0 0 4 0 85 0 28
2017 Bilingual 42 38 14 5 0 0 0 81 6 208
2017 Unilingual English 55 30 8 6 2 0 0 84 7 108
2017 Either English or French 40 47 10 0 3 0 0 87 3 30
2014 Bilingual 40 44 9 5 2 0 0 84 7 212
2014 Unilingual English 46 41 5 6 1 0 0 87 8 78
2014 Either English or French 42 42 4 8 4 0 0 85 12 26
2011 Bilingual 44 36 11 6 3 0 0 80 9 195
2011 Unilingual English 29 46 15 9 1 0 0 74 10 98
2011 Either English or French 31 24 10 21 14 0 0 55 34 29
2008 Bilingual 44 33 14 6 3 0 0 77 9 181
2008 Unilingual English 40 37 13 6 4 0 0 77 10 78
2008 Either English or French 35 45 0 10 10 0 0 80 20 20

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 33 9 9 5 0 0 77 15 185
2019 Unilingual English 40 39 9 8 3 1 0 79 11 98
2019 Either English or French 31 41 11 18 0 0 0 72 18 29
2017 Bilingual 43 36 9 8 4 0 0 79 12 208
2017 Unilingual English 45 32 8 9 6 0 0 77 15 108
2017 Either English or French 60 27 6 3 3 0 0 87 7 30

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 63 29 4 1 3 0 0 92 4 184
2019 Unilingual English 67 27 3 1 2 0 0 94 3 98
2019 Either English or French 52 41 7 0 0 0 0 93 0 29
2017 Bilingual 61 28 9 2 0 0 0 89 2 208
2017 Unilingual English 65 26 6 4 0 0 0 91 4 108
2017 Either English or French 70 23 3 0 3 0 0 94 3 30
2014 Bilingual 65 28 5 2 0 0 0 93 2 212
2014 Unilingual English 68 26 4 1 1 0 0 94 3 78
2014 Either English or French 69 27 4 0 0 0 0 96 0 26
2011 Bilingual 63 30 7 1 0 0 0 93 1 195
2011 Unilingual English 53 35 7 4 1 0 0 88 5 98
2011 Either English or French 52 34 7 0 7 0 0 86 7 29

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 31 9 2 3 0 0 87 4 183
2019 Unilingual English 51 37 7 2 2 0 0 89 4 99
2019 Either English or French 31 62 4 4 0 0 0 93 4 29
2017 Bilingual 49 35 11 3 1 0 0 85 4 208
2017 Unilingual English 61 27 8 2 2 0 0 88 4 108
2017 Either English or French 64 30 6 0 0 0 0 94 0 30
2014 Bilingual 48 37 8 6 1 0 0 85 7 212
2014 Unilingual English 54 31 10 2 3 0 0 85 5 78
2014 Either English or French 42 35 15 0 8 0 0 77 8 26
2011 Bilingual 50 39 7 3 1 0 0 89 4 195
2011 Unilingual English 44 36 12 8 0 0 0 80 8 98
2011 Either English or French 31 28 17 17 7 0 0 59 24 29
2008 Bilingual 49 34 9 6 2 0 0 83 8 183
2008 Unilingual English 51 37 4 5 3 0 0 88 8 78
2008 Either English or French 45 35 0 15 5 0 0 80 20 20

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 31 11 2 1 2 0 86 3 183
2019 Unilingual English 57 27 12 3 1 0 0 84 4 97
2019 Either English or French 34 28 17 21 0 0 0 62 21 29
2017 Bilingual 52 27 12 6 2 1 0 80 8 208
2017 Unilingual English 56 27 9 4 5 0 0 83 8 108
2017 Either English or French 57 33 10 0 0 0 0 90 0 30
2014 Bilingual 49 30 14 5 2 0 0 79 7 212
2014 Unilingual English 49 31 10 8 3 0 0 79 10 78
2014 Either English or French 46 23 8 12 8 4 0 72 20 26
2011 Bilingual 43 29 15 8 4 1 0 73 12 195
2011 Unilingual English 43 30 13 12 1 1 0 73 13 98
2011 Either English or French 17 41 10 14 17 0 0 59 31 29

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 35 11 3 1 1 0 86 3 184
2019 Unilingual English 53 33 10 3 1 0 0 86 4 96
2019 Either English or French 30 35 21 11 4 0 0 65 14 29
2017 Bilingual 52 28 12 5 2 0 0 81 7 208
2017 Unilingual English 54 30 12 0 5 0 0 83 5 108
2017 Either English or French 60 27 10 3 0 0 0 87 3 30
2014 Bilingual 49 31 12 6 1 0 0 81 7 212
2014 Unilingual English 49 37 3 9 1 0 1 87 10 78
2014 Either English or French 46 19 4 19 8 0 4 68 28 26
2011 Bilingual 46 32 10 9 3 0 0 78 12 195
2011 Unilingual English 38 38 14 8 2 0 0 76 10 98
2011 Either English or French 14 45 14 14 14 0 0 59 28 29
2008 Bilingual 32 41 13 9 5 0 0 73 14 182
2008 Unilingual English 46 40 4 5 5 0 0 86 10 78
2008 Either English or French 55 15 15 5 10 0 0 70 15 20

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 47 25 12 9 5 2 0 73 15 184
2019 Unilingual English 47 24 14 6 5 3 0 73 12 97
2019 Either English or French 20 28 35 17 0 0 0 48 17 29
2017 Bilingual 47 22 17 8 4 1 0 70 13 207
2017 Unilingual English 49 25 10 7 6 1 2 76 13 108
2017 Either English or French 37 30 17 3 7 7 0 71 11 30
2014 Bilingual 40 24 13 14 6 4 0 66 21 212
2014 Unilingual English 42 23 17 9 8 1 0 66 17 78
2014 Either English or French 46 15 12 8 15 0 4 64 24 26
2011 Bilingual 35 28 13 11 8 3 1 66 20 195
2011 Unilingual English 36 26 16 13 6 3 0 63 20 98
2011 Either English or French 17 24 24 10 21 0 3 43 32 29
2008 Bilingual 29 23 15 18 11 4 0 54 30 183
2008 Unilingual English 41 31 12 8 6 1 1 74 14 78
2008 Either English or French 40 15 15 20 0 5 5 61 22 20
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 62 23 10 3 1 0 1 86 4 184
2019 Unilingual English 60 18 13 4 0 2 3 82 4 99
2019 Either English or French 37 21 35 0 7 0 0 58 7 29

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 22 10 5 4 1 2 81 9 183
2019 Unilingual English 59 22 10 3 2 3 0 84 5 98
2019 Either English or French 54 10 11 14 7 4 0 67 22 29
2017 Bilingual 58 26 7 5 1 1 1 86 7 207
2017 Unilingual English 61 26 6 5 1 1 0 88 6 107
2017 Either English or French 50 36 0 7 7 0 0 87 13 30
2014 Bilingual 55 27 9 4 1 3 0 85 5 212
2014 Unilingual English 74 10 9 3 3 1 0 86 5 78
2014 Either English or French 54 27 12 4 0 4 0 84 4 26
2011 Bilingual 53 25 7 8 2 3 1 82 11 193
2011 Unilingual English 51 24 9 8 3 2 2 79 12 98
2011 Either English or French 41 21 17 14 7 0 0 62 21 29
2008 Bilingual 42 27 14 8 8 2 0 70 16 183
2008 Unilingual English 50 29 10 3 5 1 1 82 8 78
2008 Either English or French 50 35 5 0 5 0 5 89 5 20

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 50 28 10 9 2 0 1 79 11 185
2019 Unilingual English 53 30 8 6 1 1 1 84 7 98
2019 Either English or French 47 24 14 11 4 0 0 72 14 29
2017 Bilingual 54 31 6 6 2 0 0 86 8 208
2017 Unilingual English 53 32 7 3 5 0 0 85 7 108
2017 Either English or French 47 36 0 10 7 0 0 83 17 30
2014 Bilingual 50 32 9 5 3 1 0 83 8 212
2014 Unilingual English 65 17 8 6 3 1 0 83 9 78
2014 Either English or French 50 31 12 4 0 4 0 84 4 26
2011 Bilingual 48 27 7 11 6 1 1 76 17 193
2011 Unilingual English 47 29 12 7 5 0 0 76 12 98
2011 Either English or French 41 28 7 21 3 0 0 69 24 29
2008 Bilingual 39 32 13 9 7 1 0 71 16 183
2008 Unilingual English 28 49 5 9 8 1 0 78 17 78
2008 Either English or French 30 50 0 15 0 0 5 84 16 20

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 26 8 4 3 0 1 85 8 185
2019 Unilingual English 65 23 9 2 1 0 0 88 3 99
2019 Either English or French 51 21 4 18 7 0 0 72 25 29
2017 Bilingual 60 26 9 3 2 0 0 86 5 208
2017 Unilingual English 62 18 9 5 6 0 0 80 11 108
2017 Either English or French 57 30 0 10 3 0 0 87 13 30
2014 Bilingual 59 30 7 2 2 0 0 89 4 211
2014 Unilingual English 67 22 4 3 4 1 0 90 7 78
2014 Either English or French 58 23 4 12 4 0 0 81 15 26

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 39 11 13 4 2 1 72 17 184
2019 Unilingual English 42 27 10 11 4 6 0 73 16 98
2019 Either English or French 38 17 27 7 4 7 0 59 11 29
2017 Bilingual 27 32 12 13 13 2 0 61 27 208
2017 Unilingual English 34 34 10 15 6 1 0 68 21 108
2017 Either English or French 44 26 17 7 3 3 0 72 10 30
2014 Bilingual 34 35 10 12 4 4 0 72 17 212
2014 Unilingual English 35 32 14 9 6 4 0 69 16 78
2014 Either English or French 46 19 4 15 4 12 0 74 22 26
2011 Bilingual 31 38 12 7 6 5 0 74 14 195
2011 Unilingual English 34 26 25 4 5 5 1 64 10 97
2011 Either English or French 28 31 10 17 14 0 0 59 31 29

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 30 37 16 9 7 1 0 67 16 184
2019 Unilingual English 36 26 14 11 8 4 0 65 20 98
2019 Either English or French 27 38 14 14 7 0 0 65 21 29
2017 Bilingual 30 33 11 12 11 2 0 65 24 208
2017 Unilingual English 34 30 12 14 8 2 0 65 22 108
2017 Either English or French 47 23 10 7 7 7 0 75 14 30
2014 Bilingual 36 32 13 13 5 1 0 69 18 212
2014 Unilingual English 33 35 14 8 8 2 0 70 16 78
2014 Either English or French 46 23 19 4 4 4 0 72 8 26
2011 Bilingual 37 34 14 8 5 1 0 72 13 195
2011 Unilingual English 30 38 19 8 4 1 0 68 12 98
2011 Either English or French 7 52 17 7 14 3 0 61 21 29
2008 Bilingual 20 35 21 13 8 2 1 56 21 182
2008 Unilingual English 22 45 15 12 4 3 0 68 16 78
2008 Either English or French 35 15 15 20 5 0 10 56 28 20

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 27 34 19 13 6 2 0 62 19 183
2019 Unilingual English 22 35 14 17 7 4 0 59 26 98
2019 Either English or French 21 31 18 21 7 3 0 53 29 29
2017 Bilingual 28 31 15 11 10 4 0 62 22 208
2017 Unilingual English 28 29 11 17 10 4 0 60 29 108
2017 Either English or French 44 37 6 7 7 0 0 80 13 30
2014 Bilingual 28 35 12 18 4 4 0 65 22 211
2014 Unilingual English 28 37 12 12 5 6 0 70 18 78
2014 Either English or French 42 27 15 4 4 8 0 75 8 26
2011 Bilingual 30 43 13 9 3 2 0 74 13 193
2011 Unilingual English 23 40 18 9 4 6 0 67 14 97
2011 Either English or French 3 66 7 7 10 7 0 74 19 29
2008 Bilingual 11 44 22 13 5 4 1 58 19 183
2008 Unilingual English 17 41 22 10 8 3 0 59 18 78
2008 Either English or French 30 40 0 30 0 0 0 70 30 20

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 27 36 15 16 5 1 0 63 22 184
2019 Unilingual English 31 36 10 13 6 3 0 69 20 98
2019 Either English or French 20 31 14 24 7 3 0 53 32 29
2017 Bilingual 27 36 16 10 8 3 0 65 18 208
2017 Unilingual English 31 31 9 19 8 1 0 63 28 108
2017 Either English or French 31 41 14 7 7 0 0 73 14 29
2014 Bilingual 24 41 15 11 7 1 0 66 19 210
2014 Unilingual English 27 30 17 13 8 5 1 60 22 78
2014 Either English or French 23 46 15 8 4 0 4 72 12 26
2011 Bilingual 28 45 9 12 4 1 0 74 16 194
2011 Unilingual English 22 39 20 12 5 2 0 62 18 97
2011 Either English or French 10 52 14 10 10 3 0 64 21 29
2008 Bilingual 15 34 19 21 8 2 1 51 30 183
2008 Unilingual English 15 38 21 12 13 1 0 55 25 78
2008 Either English or French 35 25 15 10 15 0 0 60 25 20
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 44 29 9 11 6 1 0 73 17 185
2019 Unilingual English 41 36 9 9 3 1 0 78 12 99
2019 Either English or French 24 48 4 11 11 0 4 74 22 29
2017 Bilingual 43 37 12 3 5 0 0 80 8 208
2017 Unilingual English 43 33 6 12 6 0 0 76 18 108
2017 Either English or French 47 47 3 0 3 0 0 93 3 30
2014 Bilingual 37 36 11 10 5 0 0 73 15 212
2014 Unilingual English 37 37 10 13 1 1 0 75 14 78
2014 Either English or French 38 19 19 12 12 0 0 58 23 26
2011 Bilingual 37 39 8 10 6 0 0 76 16 195
2011 Unilingual English 28 37 19 7 8 1 0 65 15 98
2011 Either English or French 14 41 10 21 10 0 3 57 32 29

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 39 8 5 6 1 0 80 11 185
2019 Unilingual English 48 37 8 5 3 0 0 84 8 99
2019 Either English or French 41 35 14 10 0 0 0 76 10 29
2017 Bilingual 43 38 8 11 0 0 0 81 11 208
2017 Unilingual English 44 36 7 9 4 0 0 80 13 108
2017 Either English or French 44 50 0 3 3 0 0 94 6 30

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 31 8 7 4 1 0 81 12 185
2019 Unilingual English 48 33 7 7 3 2 0 83 10 99
2019 Either English or French 38 30 18 11 4 0 0 68 14 29
2017 Bilingual 50 35 7 7 1 0 0 85 8 208
2017 Unilingual English 55 29 9 4 4 0 0 83 7 108
2017 Either English or French 47 40 3 7 3 0 0 87 10 30
2014 Bilingual 48 36 7 8 1 0 0 84 9 212
2014 Unilingual English 63 13 11 5 4 3 1 79 9 78
2014 Either English or French 50 27 8 12 4 0 0 77 15 26
2011 Bilingual 42 31 11 11 4 0 1 73 15 193
2011 Unilingual English 36 43 6 13 2 0 0 79 15 98
2011 Either English or French 38 31 7 17 7 0 0 69 24 29
2008 Bilingual 38 30 14 11 7 1 1 68 18 183
2008 Unilingual English 40 38 8 8 6 0 0 78 14 78
2008 Either English or French 25 55 10 5 0 0 5 84 5 20

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 33 12 7 3 1 0 78 10 181
2019 Unilingual English 42 38 8 9 2 0 0 80 11 97
2019 Either English or French 31 48 14 7 0 0 0 79 7 29
2017 Bilingual 48 39 3 7 3 0 0 87 10 208
2017 Unilingual English 47 31 6 11 5 0 1 79 16 108
2017 Either English or French 60 33 3 0 3 0 0 93 3 30
2014 Bilingual 45 33 9 9 3 0 0 78 13 212
2014 Unilingual English 53 32 8 5 2 0 0 85 8 78
2014 Either English or French 38 35 8 19 0 0 0 73 19 26
2011 Bilingual 40 38 12 7 2 0 1 78 9 195
2011 Unilingual English 34 35 13 12 6 0 0 68 18 98
2011 Either English or French 14 59 3 21 3 0 0 72 24 29
2008 Bilingual 27 34 16 15 8 0 0 61 23 183
2008 Unilingual English 15 44 15 19 5 0 1 60 25 78
2008 Either English or French 25 40 5 25 5 0 0 65 30 20

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 32 33 16 12 6 0 0 65 18 183
2019 Unilingual English 32 26 17 14 7 3 0 60 22 99
2019 Either English or French 10 32 25 18 11 4 0 44 30 28
2017 Bilingual 39 39 11 7 4 0 0 78 11 206
2017 Unilingual English 40 28 10 12 9 1 0 68 22 108
2017 Either English or French 57 33 6 0 3 0 0 90 3 30
2014 Bilingual 38 34 10 11 5 1 0 73 17 212
2014 Unilingual English 33 37 15 13 1 0 0 70 14 78
2014 Either English or French 46 27 4 8 15 0 0 73 23 26
2011 Bilingual 36 32 13 10 7 1 1 70 17 194
2011 Unilingual English 23 39 16 11 9 1 0 63 21 98
2011 Either English or French 10 41 14 17 14 3 0 54 32 29
2008 Bilingual 21 37 13 17 11 2 0 59 28 183
2008 Unilingual English 18 40 12 18 10 1 1 59 29 78
2008 Either English or French 25 30 20 20 5 0 0 55 25 20

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 21 24 19 18 15 1 3 46 34 183
2019 Unilingual English 22 18 16 24 18 1 0 40 43 99
2019 Either English or French 10 18 23 21 25 4 0 28 48 29
2017 Bilingual 20 30 15 18 13 1 3 52 33 208
2017 Unilingual English 19 30 10 20 17 3 1 51 38 108
2017 Either English or French 30 30 17 3 13 7 0 64 18 30
2014 Bilingual 22 22 17 21 16 1 1 46 37 212
2014 Unilingual English 27 22 10 19 15 4 3 52 37 78
2014 Either English or French 27 19 4 15 31 4 0 48 48 26
2011 Bilingual 22 27 13 21 13 2 3 51 35 195
2011 Unilingual English 15 23 21 21 17 1 0 39 39 98
2011 Either English or French 3 21 24 24 24 3 0 25 50 29
2008 Bilingual 7 29 16 20 27 1 1 36 47 182
2008 Unilingual English 8 38 21 18 12 3 1 48 31 78
2008 Either English or French 5 20 20 25 20 0 10 28 50 20

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 62 19 12 3 0 1 3 85 3 183
2019 Unilingual English 68 19 9 0 1 1 2 89 1 99
2019 Either English or French 54 21 7 11 0 0 7 81 11 29

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 75 4 4 3 1 1 12 91 5 185
2019 Unilingual English 53 14 11 3 9 3 6 74 13 99
2019 Either English or French 31 38 10 4 7 4 7 77 12 29

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 22 12 3 0 1 2 84 3 185
2019 Unilingual English 52 23 15 5 1 2 1 78 6 99
2019 Either English or French 31 24 24 11 4 0 7 59 15 29

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 19 12 5 2 1 3 81 7 183
2019 Unilingual English 49 20 16 6 3 4 1 73 10 99
2019 Either English or French 24 35 7 21 7 0 7 62 30 29

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 60 14 7 6 7 1 5 79 13 185
2019 Unilingual English 48 15 11 10 10 3 2 66 22 98
2019 Either English or French 31 17 18 14 18 0 3 49 33 29

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 71 13 7 2 2 2 3 89 4 185
2019 Unilingual English 83 9 3 0 3 1 1 94 3 99
2019 Either English or French 76 10 7 0 0 0 7 92 0 29

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 82 8 1 2 1 3 3 95 4 183
2019 Unilingual English 88 2 3 0 2 4 1 95 2 99
2019 Either English or French 76 11 4 0 0 3 7 96 0 29

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 85 3 1 1 0 1 9 98 1 184
2019 Unilingual English 91 3 2 0 0 1 3 98 0 98
2019 Either English or French 80 11 0 0 0 3 7 100 0 29

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 46 31 10 9 4 0 0 77 13 183
2019 Unilingual English 45 40 7 5 3 0 0 85 8 99
2019 Either English or French 20 44 14 7 14 0 0 65 21 29
2017 Bilingual 45 35 12 6 2 0 0 80 8 208
2017 Unilingual English 40 45 5 7 3 0 0 85 10 108
2017 Either English or French 35 51 14 0 0 0 0 86 0 29
2014 Bilingual 40 44 7 5 3 0 0 85 8 212
2014 Unilingual English 36 42 6 10 3 1 1 80 13 78
2014 Either English or French 35 38 12 12 4 0 0 73 15 26
2011 Bilingual 40 42 7 9 2 1 1 82 10 195
2011 Unilingual English 26 45 10 12 7 0 0 70 19 98
2011 Either English or French 14 38 17 21 10 0 0 52 31 29

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 46 35 11 4 3 0 1 81 7 184
2019 Unilingual English 43 44 6 5 2 0 0 87 7 98
2019 Either English or French 31 28 24 11 7 0 0 58 18 29
2017 Bilingual 49 32 11 7 2 0 0 80 9 208
2017 Unilingual English 48 32 9 5 6 0 0 81 10 108
2017 Either English or French 40 43 13 3 0 0 0 83 3 30
2014 Bilingual 44 36 10 7 2 0 0 81 9 212
2014 Unilingual English 51 28 9 8 4 0 0 80 12 78
2014 Either English or French 42 38 4 4 8 0 4 84 12 26

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 36 7 7 4 0 0 82 11 180
2019 Unilingual English 42 44 7 3 3 0 1 87 6 97
2019 Either English or French 24 54 4 15 0 4 0 81 15 28
2017 Bilingual 46 40 7 5 1 0 0 87 6 208
2017 Unilingual English 54 28 11 4 4 0 0 82 7 108
2017 Either English or French 57 40 3 0 0 0 0 97 0 30
2014 Bilingual 50 37 6 6 1 0 0 88 7 212
2014 Unilingual English 55 25 10 6 3 0 0 81 9 78
2014 Either English or French 44 36 12 0 8 0 0 80 8 25
2011 Bilingual 50 37 8 4 1 0 0 87 5 195
2011 Unilingual English 45 37 10 6 1 1 0 82 7 98
2011 Either English or French 38 28 14 17 3 0 0 66 21 29

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 37 37 16 6 2 3 0 75 8 184
2019 Unilingual English 34 41 15 7 1 1 0 76 8 97
2019 Either English or French 14 36 33 14 4 0 0 50 18 28
2017 Bilingual 34 39 17 7 0 2 0 75 8 207
2017 Unilingual English 32 42 14 6 3 2 1 76 9 108
2017 Either English or French 30 56 3 3 0 3 3 93 4 30

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 25 7 7 4 0 0 83 10 184
2019 Unilingual English 59 27 6 4 3 0 0 87 7 98
2019 Either English or French 51 38 4 0 7 0 0 89 7 29
2017 Bilingual 63 28 4 4 0 0 0 92 4 208
2017 Unilingual English 60 26 5 6 3 0 0 86 9 108
2017 Either English or French 73 17 0 7 3 0 0 90 10 30
2014 Bilingual 56 28 8 7 1 0 0 84 8 212
2014 Unilingual English 64 21 5 6 1 2 0 87 8 78
2014 Either English or French 62 15 15 4 4 0 0 77 8 26
2011 Bilingual 49 32 8 6 3 1 1 82 9 195
2011 Unilingual English 51 33 4 6 5 1 0 85 11 98
2011 Either English or French 41 34 3 17 3 0 0 76 21 29

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 33 19 5 2 1 0 74 7 185
2019 Unilingual English 54 22 15 5 2 1 0 77 7 99
2019 Either English or French 27 41 14 11 7 0 0 68 18 29
2017 Bilingual 43 40 11 4 1 0 1 84 5 208
2017 Unilingual English 52 31 12 3 3 0 0 83 6 108
2017 Either English or French 60 30 7 0 3 0 0 90 3 30
2014 Bilingual 40 42 11 4 2 0 0 82 6 212
2014 Unilingual English 45 42 9 3 1 0 0 87 4 78
2014 Either English or French 46 23 15 15 0 0 0 69 15 26
2011 Bilingual 34 40 15 7 4 0 1 75 10 195
2011 Unilingual English 37 38 19 4 2 0 0 74 6 98
2011 Either English or French 38 38 14 10 0 0 0 76 10 29
2008 Bilingual 31 39 19 7 4 0 1 70 11 183
2008 Unilingual English 41 44 8 5 3 0 0 85 8 78
2008 Either English or French 35 50 10 0 5 0 0 85 5 20

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 16 10 5 2 1 6 81 8 185
2019 Unilingual English 68 16 4 4 2 2 4 89 6 99
2019 Either English or French 51 24 11 4 7 0 4 78 11 29
2017 Bilingual 55 22 9 3 2 1 7 85 6 208
2017 Unilingual English 65 22 6 0 1 5 2 93 1 108
2017 Either English or French 67 13 7 0 3 0 10 89 4 30
2014 Bilingual 56 17 6 6 6 4 6 80 14 212
2014 Unilingual English 67 19 3 3 1 1 6 93 4 78
2014 Either English or French 58 19 12 4 0 8 0 83 4 26
2011 Bilingual 46 21 12 5 8 3 5 72 14 195
2011 Unilingual English 41 24 9 10 11 3 1 68 22 98
2011 Either English or French 38 31 7 7 14 0 3 71 21 29

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Bilingual 31 34 35 185
2019 Unilingual English 24 35 41 98
2019 Either English or French 38 24 38 29
2017 Bilingual 27 39 34 208
2017 Unilingual English 22 37 41 108
2017 Either English or French 23 37 40 30
2014 Bilingual 29 36 35 212
2014 Unilingual English 24 40 36 78
2014 Either English or French 27 46 27 26
2011 Bilingual 34 35 30 195
2011 Unilingual English 18 37 45 98
2011 Either English or French 34 31 34 29

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Bilingual 14 21 44 5 10 5 57
2019 Unilingual English 0 27 44 4 20 4 23
2019 Either English or French 9 19 28 9 25 9 11
2017 Bilingual 12 25 42 7 5 9 56
2017 Unilingual English 8 21 30 17 15 8 23
2014 Bilingual 8 21 51 18 9999 2 61
2014 Unilingual English 16 16 42 27 9999 0 19
2011 Bilingual 12 15 57 3 9999 13 67
2011 Unilingual English 6 17 33 11 9999 33 18
2011 Either English or French 20 10 60 0 9999 10 10
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 64 22 9 3 2 1 0 86 5 185
2019 Unilingual English 65 26 5 1 3 0 0 91 4 98
2019 Either English or French 56 31 9 4 0 0 0 87 4 29
2017 Bilingual 58 31 5 5 1 0 0 89 6 208
2017 Unilingual English 63 30 4 1 3 0 0 93 4 108
2017 Either English or French 60 27 7 3 3 0 0 87 6 30
2014 Bilingual 53 33 7 5 3 0 0 86 8 212
2014 Unilingual English 58 29 4 6 3 0 0 87 9 78
2014 Either English or French 58 42 0 0 0 0 0 100 0 26
2011 Bilingual 52 37 7 3 1 1 0 89 4 195
2011 Unilingual English 41 44 10 5 0 0 0 85 5 98
2011 Either English or French 38 38 14 10 0 0 0 76 10 29
2008 Bilingual 49 37 7 5 2 0 0 86 7 183
2008 Unilingual English 55 34 9 0 3 0 0 88 3 77
2008 Either English or French 50 35 0 10 5 0 0 85 15 20

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 36 4 3 1 1 0 93 3 185
2019 Unilingual English 59 25 8 4 2 2 0 86 6 99
2019 Either English or French 42 37 21 0 0 0 0 79 0 29
2017 Bilingual 52 37 5 5 0 0 0 89 5 208
2017 Unilingual English 56 32 5 2 4 0 1 90 6 107
2017 Either English or French 50 46 0 3 0 0 0 97 3 30
2014 Bilingual 49 37 5 5 3 1 0 87 8 211
2014 Unilingual English 42 41 9 5 3 0 0 83 8 78
2014 Either English or French 50 35 12 0 4 0 0 85 4 26
2011 Bilingual 46 45 6 3 0 0 0 91 3 194
2011 Unilingual English 40 40 15 4 1 0 0 80 5 98
2011 Either English or French 24 66 3 3 3 0 0 90 7 29

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 8 25 32 23 12 1 1 35 33 185
2019 Unilingual English 5 18 38 24 13 1 1 38 24 99
2019 Either English or French 4 27 38 24 3 0 4 28 32 29
2017 Bilingual 7 12 38 24 14 0 3 40 20 206
2017 Unilingual English 11 17 30 20 17 0 6 39 29 107
2017 Either English or French 7 7 17 33 30 0 7 68 14 30
2014 Bilingual 7 19 38 24 12 0 0 36 26 211
2014 Unilingual English 8 17 31 20 19 1 4 41 26 77
2014 Either English or French 12 8 27 23 27 0 4 52 20 26
2011 Bilingual 4 28 30 23 11 1 2 36 33 194
2011 Unilingual English 8 22 38 18 9 1 3 29 32 98
2011 Either English or French 10 24 31 21 10 0 3 32 36 29
2008 Bilingual 9 30 36 15 9 1 2 25 39 183
2008 Unilingual English 10 24 36 19 8 0 3 28 36 78
2008 Either English or French 10 25 40 15 10 0 0 25 35 20

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 6 19 25 22 25 1 1 48 26 183
2019 Unilingual English 6 14 31 23 24 0 1 48 21 98
2019 Either English or French 18 7 29 22 20 4 0 43 27 28
2017 Bilingual 4 14 25 28 24 1 3 55 19 205
2017 Unilingual English 14 10 23 16 32 1 4 50 26 105
2017 Either English or French 3 0 10 33 47 0 7 86 4 30
2014 Bilingual 1 9 26 30 28 2 3 61 11 212
2014 Unilingual English 5 3 22 27 37 3 4 68 8 78
2014 Either English or French 8 8 12 27 42 0 4 72 16 26
2011 Bilingual 6 11 26 32 21 1 3 55 18 195
2011 Unilingual English 5 12 19 39 14 4 6 59 19 98
2011 Either English or French 3 17 34 14 28 0 3 43 21 29
2008 Bilingual 13 30 34 11 11 1 1 22 43 183
2008 Unilingual English 8 12 33 28 15 1 3 45 20 78
2008 Either English or French 0 32 16 32 21 0 0 53 32 19

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 10 20 27 23 18 1 1 42 31 184
2019 Unilingual English 4 18 31 21 21 2 2 44 23 99
2019 Either English or French 14 11 36 29 6 4 0 37 26 28
2017 Bilingual 5 17 33 21 21 1 1 44 22 205
2017 Unilingual English 14 13 22 24 22 1 4 49 28 106
2017 Either English or French 0 13 20 37 20 0 10 63 15 30
2014 Bilingual 7 19 30 25 17 0 1 43 27 212
2014 Unilingual English 10 8 34 23 22 0 3 46 18 78
2014 Either English or French 12 4 23 27 31 4 0 60 16 26
2011 Bilingual 6 16 32 27 15 1 3 44 23 194
2011 Unilingual English 16 19 31 20 9 0 4 31 37 98
2011 Either English or French 17 21 24 10 24 0 3 36 39 29
2008 Bilingual 10 22 31 22 11 1 2 35 34 183
2008 Unilingual English 13 16 40 25 5 0 1 30 29 77
2008 Either English or French 21 16 21 21 21 0 0 42 37 19

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 3 19 25 30 21 1 1 52 23 185
2019 Unilingual English 3 6 29 29 33 0 0 62 9 98
2019 Either English or French 7 15 18 39 20 0 0 60 22 28
2017 Bilingual 2 6 27 39 23 0 2 63 9 204
2017 Unilingual English 6 6 26 32 27 1 3 61 12 104
2017 Either English or French 3 3 13 43 27 0 10 78 7 30
2014 Bilingual 2 10 33 35 19 0 0 55 12 212
2014 Unilingual English 4 5 33 26 27 1 4 56 10 77
2014 Either English or French 8 0 24 32 36 0 0 68 8 25
2011 Bilingual 4 10 31 37 17 1 2 55 14 194
2011 Unilingual English 5 14 28 32 17 0 4 51 20 98
2011 Either English or French 3 24 21 24 21 0 7 48 30 29
2008 Bilingual 7 13 37 28 13 1 1 42 20 182
2008 Unilingual English 3 13 36 32 14 0 3 47 16 78
2008 Either English or French 15 0 40 5 40 0 0 45 15 20

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 16 26 31 10 16 1 1 27 42 185
2019 Unilingual English 17 13 29 26 12 1 1 39 31 99
2019 Either English or French 29 26 17 21 6 0 0 28 55 28
2017 Bilingual 6 18 34 20 18 1 3 40 25 205
2017 Unilingual English 8 14 27 21 27 0 2 49 23 106
2017 Either English or French 10 0 13 33 33 3 7 74 11 30
2014 Bilingual 6 14 35 20 22 2 1 43 20 212
2014 Unilingual English 8 9 30 24 18 4 8 48 19 78
2014 Either English or French 15 12 35 23 15 0 0 38 27 26
2011 Bilingual 10 16 31 26 14 0 3 41 26 194
2011 Unilingual English 11 19 31 19 12 2 5 34 33 98
2011 Either English or French 10 28 21 21 14 0 7 37 41 29
2008 Bilingual 12 20 32 19 14 1 2 34 33 181
2008 Unilingual English 6 23 31 22 14 0 3 37 31 77
2008 Either English or French 10 15 25 20 30 0 0 50 25 20

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 9 20 29 21 17 1 3 40 30 185
2019 Unilingual English 7 19 16 20 27 5 5 53 29 99
2019 Either English or French 11 15 33 17 14 10 0 35 29 28
2017 Bilingual 1 10 31 31 21 2 4 55 13 205
2017 Unilingual English 13 8 19 20 34 2 4 57 23 106
2017 Either English or French 7 3 13 17 53 0 7 75 11 30
2014 Bilingual 1 7 17 33 33 4 5 72 9 212
2014 Unilingual English 1 9 22 28 26 5 9 63 12 78
2014 Either English or French 4 4 19 42 31 0 0 73 8 26
2011 Bilingual 7 9 24 28 25 3 4 57 18 195
2011 Unilingual English 2 5 27 41 17 3 5 63 8 98
2011 Either English or French 0 14 17 48 17 0 3 68 14 29
2008 Bilingual 5 17 33 28 14 0 2 43 23 183
2008 Unilingual English 3 5 23 40 23 3 4 67 8 78
2008 Either English or French 5 15 5 30 45 0 0 75 20 20

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 7 16 30 27 17 1 1 45 24 185
2019 Unilingual English 5 15 32 24 18 2 3 45 21 99
2019 Either English or French 15 15 36 24 7 4 0 32 30 28
2017 Bilingual 4 12 31 31 17 1 4 50 17 205
2017 Unilingual English 13 9 22 25 25 2 4 53 24 106
2017 Either English or French 3 3 30 23 30 3 7 59 7 30
2014 Bilingual 6 18 30 26 17 2 1 45 25 211
2014 Unilingual English 12 14 29 25 16 3 3 42 27 77
2014 Either English or French 16 12 36 24 12 0 0 36 28 25

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 4 15 36 26 17 0 2 44 19 185
2019 Unilingual English 7 21 37 21 12 1 1 34 29 99
2019 Either English or French 22 18 28 22 7 4 0 30 41 28

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 22 42 16 15 3 1 0 65 18 185
2019 Unilingual English 22 43 15 13 5 1 0 66 18 99
2019 Either English or French 20 28 24 21 4 0 4 50 25 29

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 55 22 9 8 5 1 1 78 13 185
2019 Unilingual English 57 23 10 5 3 1 0 82 8 99
2019 Either English or French 34 38 14 11 4 0 0 72 14 29
2017 Bilingual 57 24 7 9 2 0 0 81 11 208
2017 Unilingual English 53 26 8 7 6 0 0 79 13 108
2017 Either English or French 60 30 7 0 3 0 0 90 3 30
2014 Bilingual 51 32 7 7 2 0 0 84 9 212
2014 Unilingual English 57 20 10 10 3 0 0 77 13 78
2014 Either English or French 46 27 12 8 8 0 0 73 15 26

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 63 24 4 7 3 0 0 87 9 184
2019 Unilingual English 61 26 5 5 1 1 0 89 6 99
2019 Either English or French 47 35 11 4 4 0 0 82 7 29
2017 Bilingual 64 27 4 5 0 0 0 91 5 208
2017 Unilingual English 47 37 5 7 5 0 0 83 12 108
2017 Either English or French 57 33 3 3 3 0 0 90 7 30
2014 Bilingual 61 32 3 3 0 0 0 93 4 212
2014 Unilingual English 49 40 4 8 0 0 0 88 8 78
2014 Either English or French 42 35 8 15 0 0 0 77 15 26

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 31 8 4 4 1 1 84 8 184
2019 Unilingual English 53 29 12 4 0 1 0 84 4 99
2019 Either English or French 37 49 14 0 0 0 0 86 0 29

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 53 30 14 3 1 0 0 83 3 185
2019 Unilingual English 49 34 9 7 1 0 0 83 9 95
2019 Either English or French 31 35 27 7 0 0 0 65 7 29
2017 Bilingual 52 35 9 2 1 0 0 87 4 208
2017 Unilingual English 56 31 9 1 2 2 0 89 3 108
2017 Either English or French 54 43 3 0 0 0 0 97 0 30
2014 Bilingual 59 36 3 1 0 1 0 96 1 212
2014 Unilingual English 50 29 13 6 0 1 0 80 7 78
2014 Either English or French 62 23 4 0 8 4 0 88 8 26
2011 Bilingual 49 37 10 2 2 1 0 87 4 194
2011 Unilingual English 39 37 14 8 0 1 0 77 8 97
2011 Either English or French 31 55 7 3 3 0 0 86 7 29

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 26 8 2 0 3 0 89 2 184
2019 Unilingual English 60 26 8 2 1 1 1 88 3 96
2019 Either English or French 32 43 15 0 7 0 4 77 8 28
2017 Bilingual 54 32 9 3 0 1 0 88 3 206
2017 Unilingual English 53 31 9 1 4 2 0 86 5 108
2017 Either English or French 47 43 0 3 3 0 3 93 7 30
2014 Bilingual 60 28 6 2 0 4 0 92 2 212
2014 Unilingual English 53 33 9 3 1 1 0 87 4 78
2014 Either English or French 58 27 4 4 8 0 0 85 12 26

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 67 26 4 2 1 0 0 93 3 185
2019 Unilingual English 65 28 5 1 1 0 0 93 2 97
2019 Either English or French 52 38 4 4 4 0 0 89 7 29
2017 Bilingual 59 29 7 2 2 0 0 88 4 208
2017 Unilingual English 67 23 7 1 2 0 0 90 3 108
2017 Either English or French 64 36 0 0 0 0 0 100 0 30
2014 Bilingual 67 29 2 1 0 0 0 97 1 211
2014 Unilingual English 61 31 6 0 1 0 0 92 1 78
2014 Either English or French 50 27 8 4 8 0 4 80 12 26
2011 Bilingual 60 31 5 3 2 0 0 91 4 193
2011 Unilingual English 56 31 8 4 1 0 0 87 5 98
2011 Either English or French 31 41 14 7 7 0 0 72 14 29
2008 Bilingual 47 34 9 6 4 0 0 81 10 183
2008 Unilingual English 54 35 5 5 1 0 0 88 6 78
2008 Either English or French 58 32 0 11 0 0 0 89 11 19

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 27 15 8 4 4 2 72 13 184
2019 Unilingual English 38 31 13 7 3 3 4 75 11 99
2019 Either English or French 27 27 18 18 0 7 4 61 20 29
2017 Bilingual 37 26 15 9 3 5 4 70 13 208
2017 Unilingual English 32 27 7 12 8 6 7 68 23 108
2017 Either English or French 40 26 10 7 3 0 13 77 12 30
2014 Bilingual 37 33 14 7 1 4 4 76 9 212
2014 Unilingual English 44 24 9 9 5 4 5 75 16 78
2014 Either English or French 35 27 4 15 4 8 8 73 23 26

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 57 27 9 5 1 1 2 85 6 184
2019 Unilingual English 50 34 9 2 2 3 0 87 4 99
2019 Either English or French 44 35 10 10 0 0 0 80 10 29
2017 Bilingual 46 31 12 7 4 1 0 77 11 208
2017 Unilingual English 46 31 13 4 4 2 1 79 8 107
2017 Either English or French 37 40 7 6 3 3 3 82 11 30
2014 Bilingual 50 31 8 6 4 1 0 82 10 212
2014 Unilingual English 42 31 14 9 4 0 0 73 13 78
2014 Either English or French 50 35 0 8 8 0 0 85 15 26
2011 Bilingual 44 31 9 9 4 3 2 78 13 195
2011 Unilingual English 43 32 17 4 0 4 0 78 4 98
2011 Either English or French 38 28 21 10 3 0 0 66 14 29
2008 Bilingual 40 36 8 9 5 1 1 78 14 183
2008 Unilingual English 41 32 9 10 3 4 1 77 14 78
2008 Either English or French 50 25 20 5 0 0 0 75 5 20

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 38 8 3 0 0 0 89 3 185
2019 Unilingual English 56 26 11 3 2 1 0 84 5 99
2019 Either English or French 28 48 17 7 0 0 0 76 7 29

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 23 25 18 16 9 4 5 53 28 182
2019 Unilingual English 27 24 14 15 9 8 2 57 28 98
2019 Either English or French 7 28 20 21 14 6 4 38 39 29
2017 Bilingual 20 21 13 15 20 8 2 46 39 207
2017 Unilingual English 24 23 12 19 13 6 4 52 35 107
2017 Either English or French 13 30 17 17 3 7 13 54 25 30
2014 Bilingual 20 19 14 15 17 11 5 46 37 212
2014 Unilingual English 17 18 18 22 13 9 4 40 40 78
2014 Either English or French 23 15 4 27 15 8 8 45 50 26
2011 Bilingual 13 20 16 12 19 10 10 42 38 195
2011 Unilingual English 10 20 24 19 8 13 6 37 33 97
2011 Either English or French 7 31 17 17 21 7 0 41 41 29

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 52 35 4 5 3 0 0 87 9 184
2019 Unilingual English 46 44 4 3 2 0 0 91 5 99
2019 Either English or French 35 51 0 14 0 0 0 86 14 29
2017 Bilingual 51 40 2 5 1 0 0 92 6 208
2017 Unilingual English 46 35 7 9 2 0 1 81 11 108
2017 Either English or French 60 33 0 3 3 0 0 93 7 30
2014 Bilingual 55 37 2 4 3 0 0 91 7 212
2014 Unilingual English 35 51 4 6 4 0 0 86 10 78
2014 Either English or French 50 38 0 8 4 0 0 88 12 26
2011 Bilingual 51 36 3 8 2 0 0 87 10 195
2011 Unilingual English 33 46 3 14 4 0 0 79 18 98
2011 Either English or French 24 55 3 7 10 0 0 79 17 29
2008 Bilingual 51 37 3 6 2 0 0 89 8 183
2008 Unilingual English 40 49 4 6 1 0 0 88 8 78
2008 Either English or French 30 50 0 10 10 0 0 80 20 20

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 58 28 5 5 4 0 0 86 9 183
2019 Unilingual English 41 41 8 10 0 0 0 82 10 99
2019 Either English or French 48 34 7 7 4 0 0 82 11 29
2017 Bilingual 56 33 3 6 1 0 0 89 7 208
2017 Unilingual English 58 33 2 6 2 0 0 91 7 108
2017 Either English or French 56 33 3 7 0 0 0 90 7 30
2014 Bilingual 58 26 7 9 0 0 0 83 10 212
2014 Unilingual English 56 30 3 9 2 0 0 86 11 78
2014 Either English or French 81 12 0 0 8 0 0 92 8 26
2011 Bilingual 61 27 2 7 2 0 1 89 9 194
2011 Unilingual English 52 31 8 7 2 0 0 83 9 98
2011 Either English or French 54 36 7 4 0 0 0 89 4 28

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 64 28 4 1 3 0 0 92 4 183
2019 Unilingual English 57 36 3 1 2 0 1 94 3 97
2019 Either English or French 55 35 4 7 0 0 0 90 7 29
2017 Bilingual 60 33 4 2 0 0 0 94 2 208
2017 Unilingual English 63 28 6 3 0 1 0 92 3 108
2017 Either English or French 53 47 0 0 0 0 0 100 0 30
2014 Bilingual 60 34 4 2 0 0 0 94 2 212
2014 Unilingual English 55 33 8 3 1 0 0 89 4 78
2014 Either English or French 58 35 0 4 4 0 0 92 8 26

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 66 19 4 8 3 0 1 85 11 184
2019 Unilingual English 81 9 4 1 3 1 1 92 4 99
2019 Either English or French 87 10 3 0 0 0 0 97 0 29
2017 Bilingual 62 23 6 7 3 0 0 84 10 207
2017 Unilingual English 80 12 2 4 2 0 0 93 6 108
2017 Either English or French 90 7 3 0 0 0 0 97 0 30
2014 Bilingual 61 25 5 6 4 0 0 86 9 211
2014 Unilingual English 81 12 1 0 5 0 1 94 5 78
2014 Either English or French 92 8 0 0 0 0 0 100 0 26
2011 Bilingual 57 23 5 8 6 1 1 81 14 195
2011 Unilingual English 82 10 3 3 2 0 0 92 5 98
2011 Either English or French 69 21 10 0 0 0 0 90 0 29
2008 Bilingual 57 20 9 9 5 0 0 77 14 183
2008 Unilingual English 81 10 0 1 5 0 3 93 7 77
2008 Either English or French 90 10 0 0 0 0 0 100 0 20

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 72 15 5 5 4 0 0 86 9 185
2019 Unilingual English 88 4 2 4 1 1 0 93 5 99
2019 Either English or French 86 14 0 0 0 0 0 100 0 29
2017 Bilingual 68 19 7 2 3 0 0 88 6 208
2017 Unilingual English 77 13 3 3 2 0 3 92 5 108
2017 Either English or French 80 17 3 0 0 0 0 97 0 30
2014 Bilingual 72 17 6 5 1 0 0 88 6 212
2014 Unilingual English 73 13 4 5 3 1 1 88 8 78
2014 Either English or French 85 8 4 4 0 0 0 92 4 26
2011 Bilingual 63 19 5 7 4 1 1 84 11 195
2011 Unilingual English 78 11 3 2 3 1 1 91 5 96
2011 Either English or French 62 24 10 0 3 0 0 86 3 29
2008 Bilingual 60 20 6 6 8 0 0 80 14 183
2008 Unilingual English 74 4 8 1 5 0 8 85 7 78
2008 Either English or French 85 10 0 0 0 0 5 100 0 20

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 82 9 3 2 3 0 0 92 5 183
2019 Unilingual English 84 4 6 1 1 1 3 92 2 98
2019 Either English or French 89 4 4 4 0 0 0 93 4 28
2017 Bilingual 82 12 2 1 2 0 0 94 3 208
2017 Unilingual English 84 9 3 0 3 0 2 94 3 108
2017 Either English or French 90 3 3 0 3 0 0 93 3 30
2014 Bilingual 85 12 1 0 1 0 0 98 1 212
2014 Unilingual English 89 4 3 0 4 0 1 94 4 78
2014 Either English or French 85 8 0 4 0 0 4 96 4 26
2011 Bilingual 76 12 4 3 4 1 1 90 6 193
2011 Unilingual English 86 5 4 1 3 0 1 92 4 98
2011 Either English or French 72 21 3 0 0 0 3 96 0 29
2008 Bilingual 69 12 6 5 7 0 1 82 12 183
2008 Unilingual English 78 6 3 3 3 0 8 92 6 78
2008 Either English or French 85 5 0 0 0 0 10 100 0 20

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 32 14 3 1 1 0 82 4 185
2019 Unilingual English 50 25 10 3 2 6 3 83 6 99
2019 Either English or French 55 14 17 4 4 7 0 74 8 29

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 32 4 3 3 1 26 87 7 184
2019 Unilingual English 29 27 12 5 1 2 24 75 8 97
2019 Either English or French 24 38 7 4 11 0 18 75 17 29

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 48 14 5 1 0 5 27 90 2 184
2019 Unilingual English 40 21 8 0 1 8 22 87 1 98
2019 Either English or French 37 32 14 0 4 0 14 80 4 29

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 11 89 184

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 20

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 20

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 20

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 45 55 20

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 40 60 20

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 35 65 20

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 50 50 20

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 20

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 40 60 20

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 20

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 25 75 20

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 30 70 20

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 50 50 20

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 20

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 25 75 20

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 14 86 184
2019 Unilingual English 18 82 98
2019 Either English or French 18 82 29

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 21 18 6 7 20 3 61 16 185
2019 Unilingual English 27 23 18 6 6 15 3 62 15 98
2019 Either English or French 20 11 21 18 0 16 14 45 25 29
2017 Bilingual 22 20 18 5 8 21 6 57 18 208
2017 Unilingual English 15 14 16 6 3 33 14 53 17 108
2017 Either English or French 20 17 13 3 3 23 20 65 12 30
2014 Bilingual 29 12 12 5 4 29 9 67 14 212
2014 Unilingual English 22 15 20 9 5 22 6 52 20 78
2014 Either English or French 15 12 4 8 15 31 15 50 43 26

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 49 35 8 4 3 2 0 85 7 185
2019 Unilingual English 50 32 9 7 1 0 0 82 8 97
2019 Either English or French 27 39 17 10 0 3 4 71 11 29
2017 Bilingual 36 31 14 8 5 6 0 72 14 208
2017 Unilingual English 39 27 20 2 4 8 1 72 6 108
2017 Either English or French 37 23 10 3 3 17 6 78 9 30
2014 Bilingual 41 29 10 3 3 13 0 81 7 212
2014 Unilingual English 39 26 18 12 0 5 1 69 12 78
2014 Either English or French 27 23 12 4 12 19 4 65 20 26
2011 Bilingual 35 33 18 3 3 9 0 74 6 193
2011 Unilingual English 42 27 19 2 0 10 0 76 2 98
2011 Either English or French 28 41 14 3 7 3 3 74 11 29

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 185

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 11

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 45 55 11

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 11

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 55 45 11

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 0 100 10

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 7 93 185

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 15 15 4 3 25 5 68 10 185
2019 Unilingual English 26 17 18 2 2 26 8 66 6 99
2019 Either English or French 24 11 31 7 0 17 11 48 9 29
2017 Bilingual 25 17 16 1 3 29 8 67 7 208
2017 Unilingual English 16 14 15 2 2 41 11 62 8 108
2017 Either English or French 17 17 20 0 3 20 23 59 6 30
2014 Bilingual 28 15 9 0 2 38 8 80 4 212
2014 Unilingual English 13 13 18 1 1 44 10 56 6 78
2014 Either English or French 27 4 12 4 4 42 8 62 15 26

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 54 28 10 3 2 3 1 85 5 185
2019 Unilingual English 47 30 15 1 0 5 1 83 1 99
2019 Either English or French 38 38 17 4 0 3 0 79 4 29
2017 Bilingual 44 29 14 3 3 6 1 78 7 208
2017 Unilingual English 41 33 9 2 2 10 3 85 4 108
2017 Either English or French 30 30 13 0 3 13 10 78 4 30
2014 Bilingual 41 31 9 0 2 16 1 87 3 212
2014 Unilingual English 45 24 17 1 0 11 1 79 1 78
2014 Either English or French 42 15 4 8 4 23 4 79 16 26
2011 Bilingual 45 29 13 2 1 10 0 82 3 193
2011 Unilingual English 43 28 14 3 1 11 0 79 5 98
2011 Either English or French 24 55 14 0 0 7 0 85 0 29

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 13 87 185
2019 Unilingual English 18 82 98
2019 Either English or French 11 89 29
2017 Bilingual 14 86 207
2017 Unilingual English 14 86 108
2014 Bilingual 13 87 212
2014 Unilingual English 8 92 78

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 92 8 24
2017 Bilingual 87 13 30
2017 Unilingual English 87 13 14
2014 Bilingual 63 37 27

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 82 18 0 0 0 0 0 100 0 22
2017 Bilingual 62 31 4 4 0 0 0 92 4 26
2017 Unilingual English 39 45 0 8 0 0 8 92 8 12
2014 Bilingual 65 24 6 6 0 0 0 88 6 17
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 73 12 9 3 2 0 0 86 5 185
2019 Unilingual English 71 17 6 2 1 3 0 91 3 99
2019 Either English or French 51 21 18 11 0 0 0 72 11 29
2017 Bilingual 63 27 5 4 1 0 0 91 5 208
2017 Unilingual English 65 22 6 2 4 1 0 88 6 108
2017 Either English or French 57 27 7 7 3 0 0 83 10 30

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 41 47 3 3 0 2 3 93 3 61

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 60 33 5 1 1 0 0 93 2 183
2019 Unilingual English 60 33 5 2 0 0 0 93 2 97
2019 Either English or French 35 51 10 4 0 0 0 86 4 29
2017 Bilingual 24 54 15 5 2 0 0 78 7 208
2017 Unilingual English 29 43 12 10 4 1 1 74 14 108
2017 Either English or French 30 40 13 10 3 3 0 72 14 30

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 40 36 12 9 2 1 0 77 11 185
2019 Unilingual English 44 45 4 6 1 0 0 89 7 98
2019 Either English or French 17 38 35 7 4 0 0 55 11 29
2017 Bilingual 25 46 14 11 2 2 0 72 14 208
2017 Unilingual English 26 45 17 6 5 2 1 73 10 108
2017 Either English or French 33 46 13 0 7 0 0 80 7 30

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 67 21 7 4 1 0 0 88 5 185
2019 Unilingual English 50 25 14 5 4 0 1 76 9 97
2019 Either English or French 28 30 24 11 7 0 0 58 18 29
2017 Bilingual 49 25 12 7 3 0 3 77 11 207
2017 Unilingual English 46 29 10 6 6 1 2 77 12 108
2017 Either English or French 27 37 17 7 10 0 3 66 17 30

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 25 33 16 14 11 1 0 59 26 185
2019 Unilingual English 23 34 18 11 11 2 0 58 23 98
2019 Either English or French 14 27 24 25 11 0 0 41 35 29
2017 Bilingual 24 31 28 11 4 0 2 56 15 207
2017 Unilingual English 23 37 25 9 5 1 1 61 14 108
2017 Either English or French 26 37 17 7 10 0 3 65 17 30

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 33 34 13 14 6 1 1 67 20 184
2019 Unilingual English 41 31 14 8 5 1 0 73 14 97
2019 Either English or French 33 38 21 7 0 0 0 72 7 29
2017 Bilingual 36 30 23 5 2 0 3 68 8 206
2017 Unilingual English 39 37 11 8 3 1 1 78 11 108
2017 Either English or French 46 23 13 3 7 0 7 75 11 30

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 16 22 26 18 16 1 1 39 35 184
2019 Unilingual English 16 25 25 15 20 0 0 41 35 98
2019 Either English or French 20 17 20 14 28 0 0 38 42 29
2017 Bilingual 24 37 24 9 4 1 1 63 13 208
2017 Unilingual English 29 27 21 11 8 2 1 58 20 108
2017 Either English or French 36 30 7 7 13 0 7 71 22 30

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 56 21 9 5 4 2 3 81 9 183
2019 Unilingual English 56 29 2 4 4 1 3 89 9 97
2019 Either English or French 62 14 10 14 0 0 0 76 14 29
2017 Bilingual 56 27 7 1 1 0 8 90 2 206
2017 Unilingual English 69 17 6 4 1 1 3 89 5 108
2017 Either English or French 67 10 7 10 3 0 3 79 14 30

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 29 17 7 4 0 1 72 10 184
2019 Unilingual English 44 33 12 7 3 0 0 77 10 97
2019 Either English or French 34 35 14 14 4 0 0 69 18 29
2017 Bilingual 45 28 18 5 3 0 1 73 8 208
2017 Unilingual English 46 31 11 6 5 0 1 78 11 107
2017 Either English or French 36 37 13 7 7 0 0 73 13 30

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 42 35 15 4 3 1 1 78 7 185
2019 Unilingual English 40 30 21 4 4 0 1 71 8 98
2019 Either English or French 27 17 35 7 11 0 4 46 18 29
2017 Bilingual 37 34 17 8 2 0 2 72 10 208
2017 Unilingual English 37 31 18 6 6 0 4 70 12 107
2017 Either English or French 37 30 23 3 3 0 3 69 7 30

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 31 36 17 11 5 0 0 67 16 183
2019 Unilingual English 33 34 14 12 5 0 1 68 18 98
2019 Either English or French 17 41 28 11 4 0 0 58 14 29
2017 Bilingual 32 33 20 10 3 0 2 66 13 206
2017 Unilingual English 33 34 9 10 11 1 1 69 22 107
2017 Either English or French 53 23 7 7 3 0 7 82 11 30

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 43 25 19 10 2 1 0 69 12 185
2019 Unilingual English 42 29 16 8 4 0 0 71 12 97
2019 Either English or French 31 27 28 11 0 0 4 60 11 29
2017 Bilingual 42 31 14 9 3 0 2 74 12 208
2017 Unilingual English 43 26 12 6 11 0 2 70 18 107
2017 Either English or French 50 23 10 6 3 0 7 79 11 30

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 51 22 14 8 3 1 1 75 11 185
2019 Unilingual English 50 29 12 6 3 0 0 78 9 98
2019 Either English or French 44 24 11 11 11 0 0 68 21 29

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 45 29 12 10 3 1 1 75 13 184
2019 Unilingual English 52 28 13 4 2 1 0 80 6 98
2019 Either English or French 38 33 29 0 0 0 0 71 0 28
2017 Bilingual 42 34 14 5 3 0 2 77 8 207
2017 Unilingual English 48 27 11 7 3 0 3 78 11 106
2017 Either English or French 43 37 7 3 3 0 7 86 7 30

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 72 16 8 3 1 0 1 89 3 185
2019 Unilingual English 67 15 10 5 2 0 0 83 7 98
2019 Either English or French 55 27 14 4 0 0 0 82 4 29
2017 Bilingual 69 17 8 2 1 0 2 88 3 208
2017 Unilingual English 73 18 6 1 1 0 2 93 2 108
2017 Either English or French 63 17 10 3 3 0 3 83 7 30

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 82 8 3 2 0 0 6 95 2 183
2019 Unilingual English 88 9 2 0 0 0 1 98 0 98
2019 Either English or French 83 7 4 0 0 0 7 96 0 29
2017 Bilingual 76 11 6 2 2 0 2 89 4 207
2017 Unilingual English 79 12 5 0 3 1 1 93 3 108
2017 Either English or French 67 13 7 10 0 0 3 83 10 30

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 77 11 5 3 3 1 1 89 6 184
2019 Unilingual English 82 9 5 1 2 0 0 91 3 95
2019 Either English or French 65 21 7 4 0 0 4 89 4 29
2017 Bilingual 52 35 9 2 1 0 1 88 3 208
2017 Unilingual English 63 20 7 5 4 0 1 84 8 108
2017 Either English or French 57 23 17 0 0 0 3 83 0 30

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 65 20 9 3 2 1 1 87 4 182
2019 Unilingual English 69 24 4 1 0 1 0 95 1 95
2019 Either English or French 58 28 11 4 0 0 0 86 4 29
2017 Bilingual 60 21 10 4 3 0 1 82 8 208
2017 Unilingual English 66 15 7 6 6 0 1 81 11 108
2017 Either English or French 63 7 10 17 0 0 3 72 17 30

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 66 20 7 5 3 0 0 86 8 184
2019 Unilingual English 78 15 4 2 1 0 0 93 3 94
2019 Either English or French 54 28 11 7 0 0 0 82 7 29
2017 Bilingual 54 17 3 3 1 0 21 91 5 208
2017 Unilingual English 57 11 3 1 0 0 29 95 1 108
2017 Either English or French 56 17 0 7 0 0 20 92 8 30

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 59 15 4 2 2 0 19 91 4 184
2019 Unilingual English 69 5 1 2 1 0 22 95 4 94
2019 Either English or French 69 11 0 0 0 0 20 100 0 29
2017 Bilingual 76 12 4 1 1 0 5 93 3 208
2017 Unilingual English 85 7 3 1 0 0 5 96 1 107
2017 Either English or French 80 10 0 0 3 0 7 96 4 30

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 73 14 5 0 1 0 8 93 1 183
2019 Unilingual English 86 5 5 0 0 0 3 95 0 95
2019 Either English or French 62 25 4 0 0 0 10 96 0 29
2017 Bilingual 69 19 4 2 2 0 3 91 4 208
2017 Unilingual English 72 15 6 3 2 1 3 90 5 108
2017 Either English or French 70 13 3 7 3 0 3 86 10 30

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 80 13 2 1 2 0 2 96 2 184
2019 Unilingual English 83 7 6 3 0 0 0 91 3 95
2019 Either English or French 62 20 7 0 7 0 4 86 7 29
2017 Bilingual 53 26 15 4 1 0 1 80 5 208
2017 Unilingual English 50 31 12 5 1 0 2 82 6 108
2017 Either English or French 37 40 17 3 3 0 0 77 7 30

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 63 26 8 1 2 0 1 89 3 184
2019 Unilingual English 69 16 11 3 1 0 0 85 4 95
2019 Either English or French 47 32 17 0 0 0 4 82 0 29

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 19 36 30 12 4 0 0 55 16 185
2019 Unilingual English 23 40 28 7 1 1 0 64 8 98
2019 Either English or French 7 41 42 7 4 0 0 47 11 29
2017 Bilingual 13 43 37 6 1 0 0 56 8 208
2017 Unilingual English 17 39 33 6 3 0 2 57 9 108
2017 Either English or French 20 57 20 0 3 0 0 77 3 30

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 7 15 40 27 12 0 0 39 22 184
2019 Unilingual English 2 12 40 28 17 1 0 46 14 99
2019 Either English or French 4 24 34 35 0 0 4 36 29 29
2017 Bilingual 4 13 38 31 14 0 0 46 17 208
2017 Unilingual English 2 15 45 23 15 0 1 38 17 108
2017 Either English or French 3 3 27 43 23 0 0 67 7 30
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 62 27 6 3 1 2 0 63 37 184
2019 Unilingual English 60 23 5 5 1 6 0 64 36 97
2019 Either English or French 34 42 11 3 7 0 4 35 65 29
2017 Bilingual 59 22 8 4 4 3 0 61 39 208
2017 Unilingual English 55 24 7 6 2 5 2 59 41 108
2017 Either English or French 37 27 23 3 7 3 0 38 62 30

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 28 72 67
2019 Unilingual English 17 83 33
2019 Either English or French 30 70 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Bilingual 81 19 65
2019 Unilingual English 80 20 30
2019 Either English or French 82 18 17

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 50 19 12 7 6 1 5 74 13 183
2019 Unilingual English 59 15 5 6 2 0 12 85 10 95
2019 Either English or French 65 14 0 0 7 4 11 92 8 29

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 61 9 14 3 2 2 9 79 5 65
2019 Unilingual English 40 23 3 10 10 3 10 73 23 30
2019 Either English or French 47 17 0 6 17 0 12 73 27 17
2017 Bilingual 49 19 5 9 6 0 11 76 18 78
2017 Unilingual English 43 35 5 7 0 0 9 87 8 42
2017 Either English or French 39 33 17 0 0 0 11 81 0 18

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Bilingual 26 11 11 9 5 2 37 60 22 65
2019 Unilingual English 10 7 24 10 16 7 27 25 39 30
2019 Either English or French 35 5 18 6 11 0 24 53 23 17
2017 Bilingual 9 5 9 5 16 5 51 32 48 78
2017 Unilingual English 7 14 9 2 15 7 45 45 36 42
2017 Either English or French 17 6 11 6 22 6 33 37 45 18
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