2019 Public Service Employee Survey Results by Theme for Financial Transactions and Reports Analysis Centre of Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 35 7 1 0 0 0 92 1 72
2019 Does not provide services to public 53 32 10 2 3 1 0 85 5 240
2017 Provides services to public 53 32 10 4 1 0 0 85 5 81
2017 Does not provide services to public 44 38 12 5 1 0 0 81 7 266
2014 Provides services to public 32 51 11 5 0 0 0 84 5 74
2014 Does not provide services to public 44 41 7 5 2 0 0 86 8 243
2011 Provides services to public 31 31 17 17 4 0 0 62 21 77
2011 Does not provide services to public 40 40 11 6 3 0 0 80 9 247
2008 Provides services to public 40 30 16 10 3 0 0 70 13 67
2008 Does not provide services to public 42 37 11 5 4 0 0 79 9 212

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 40 10 10 4 1 0 76 14 72
2019 Does not provide services to public 43 34 9 10 4 0 0 77 14 241
2017 Provides services to public 49 28 9 9 5 0 0 77 14 81
2017 Does not provide services to public 44 35 9 7 5 0 0 79 12 266

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 35 1 0 0 0 0 99 0 71
2019 Does not provide services to public 62 28 5 1 3 0 0 91 4 241
2017 Provides services to public 69 21 5 5 0 0 0 90 5 81
2017 Does not provide services to public 61 29 8 2 0 0 0 90 2 266
2014 Provides services to public 62 36 1 0 0 0 0 99 0 74
2014 Does not provide services to public 67 24 5 2 1 0 0 92 3 243
2011 Provides services to public 51 35 9 4 1 0 0 86 5 77
2011 Does not provide services to public 61 31 6 1 1 0 0 92 2 247

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 32 11 1 0 0 0 87 1 72
2019 Does not provide services to public 51 37 7 2 3 0 0 88 5 240
2017 Provides services to public 61 27 7 4 1 0 0 88 5 81
2017 Does not provide services to public 52 34 10 2 1 0 0 86 4 266
2014 Provides services to public 35 45 14 5 1 0 0 80 7 74
2014 Does not provide services to public 53 33 8 4 2 0 0 86 6 243
2011 Provides services to public 36 38 14 10 1 0 0 74 12 77
2011 Does not provide services to public 49 37 9 4 1 0 0 86 5 247
2008 Provides services to public 49 28 13 7 3 0 0 76 10 68
2008 Does not provide services to public 49 38 5 6 2 0 0 87 8 213

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 34 10 4 1 0 0 85 6 71
2019 Does not provide services to public 53 28 12 4 1 1 0 82 5 240
2017 Provides services to public 54 28 8 4 6 0 0 82 10 81
2017 Does not provide services to public 53 27 12 5 1 1 0 81 7 266
2014 Provides services to public 38 34 19 7 3 0 0 72 9 74
2014 Does not provide services to public 52 29 11 5 3 0 0 81 8 243
2011 Provides services to public 32 26 21 13 5 3 0 60 19 77
2011 Does not provide services to public 43 32 12 9 4 0 0 75 13 247

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 38 11 6 1 0 0 82 7 72
2019 Does not provide services to public 50 33 12 3 1 1 0 84 4 239
2017 Provides services to public 55 27 8 4 6 0 0 82 10 81
2017 Does not provide services to public 53 29 13 4 1 0 0 82 5 266
2014 Provides services to public 39 32 14 14 1 0 0 72 15 74
2014 Does not provide services to public 52 32 8 6 2 0 1 85 7 243
2011 Provides services to public 26 35 22 13 4 0 0 61 17 77
2011 Does not provide services to public 45 35 9 9 3 0 0 80 12 247
2008 Provides services to public 34 37 13 7 7 0 0 72 15 67
2008 Does not provide services to public 38 39 10 8 5 0 0 77 13 213

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 32 15 12 6 1 0 66 18 72
2019 Does not provide services to public 48 22 15 9 5 3 0 72 13 240
2017 Provides services to public 45 21 15 7 10 0 1 67 17 81
2017 Does not provide services to public 47 24 15 8 3 2 0 73 11 265
2014 Provides services to public 36 23 12 15 8 5 0 63 24 74
2014 Does not provide services to public 42 23 14 12 6 2 0 67 18 243
2011 Provides services to public 29 25 19 12 12 3 1 55 24 77
2011 Does not provide services to public 35 28 13 12 8 3 1 66 21 247
2008 Provides services to public 32 29 9 18 7 4 0 65 26 68
2008 Does not provide services to public 33 23 16 15 9 3 1 59 25 213
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 27 18 3 1 0 4 77 4 71
2019 Does not provide services to public 63 20 11 3 1 0 1 84 4 242

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 24 7 11 3 1 0 78 14 71
2019 Does not provide services to public 59 20 11 3 4 1 2 81 7 240
2017 Provides services to public 59 25 5 7 4 1 0 85 10 81
2017 Does not provide services to public 58 28 7 5 1 1 1 87 6 264
2014 Provides services to public 51 26 12 7 3 1 0 78 10 74
2014 Does not provide services to public 62 23 8 3 1 3 0 87 4 243
2011 Provides services to public 39 26 14 14 4 3 0 67 19 77
2011 Does not provide services to public 55 24 8 7 2 2 2 82 10 245
2008 Provides services to public 40 29 15 10 6 0 0 69 16 68
2008 Does not provide services to public 46 28 11 5 7 2 1 76 12 213

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 25 14 14 0 0 0 72 14 71
2019 Does not provide services to public 52 29 9 6 3 0 1 82 9 242
2017 Provides services to public 59 22 7 4 6 1 0 82 10 81
2017 Does not provide services to public 51 35 6 6 3 0 0 86 8 266
2014 Provides services to public 46 26 15 9 3 1 0 73 12 74
2014 Does not provide services to public 56 29 7 4 3 1 0 86 7 243
2011 Provides services to public 43 23 9 12 12 0 1 67 24 77
2011 Does not provide services to public 48 30 8 10 3 0 0 78 14 245
2008 Provides services to public 32 34 12 13 9 0 0 66 22 68
2008 Does not provide services to public 36 39 9 8 6 1 0 77 14 213

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 25 8 6 1 0 0 85 7 72
2019 Does not provide services to public 59 25 7 5 3 0 0 85 8 242
2017 Provides services to public 58 22 6 9 4 1 0 81 13 81
2017 Does not provide services to public 61 24 9 3 4 0 0 85 7 266
2014 Provides services to public 55 27 8 7 3 0 0 82 10 73
2014 Does not provide services to public 62 28 5 2 3 0 0 90 5 243

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 29 14 14 4 0 0 68 18 72
2019 Does not provide services to public 34 34 12 11 4 4 0 72 16 240
2017 Provides services to public 36 35 9 11 10 0 0 71 21 81
2017 Does not provide services to public 29 31 13 14 10 2 0 62 25 266
2014 Provides services to public 39 35 9 12 1 3 0 76 14 74
2014 Does not provide services to public 34 33 11 11 6 5 0 70 18 243
2011 Provides services to public 26 30 18 9 12 4 0 59 22 76
2011 Does not provide services to public 34 35 15 6 4 5 0 73 12 247

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 29 20 13 8 0 0 60 21 72
2019 Does not provide services to public 32 35 15 10 7 2 0 68 17 240
2017 Provides services to public 41 29 9 7 15 0 0 69 22 81
2017 Does not provide services to public 30 32 12 14 8 3 0 65 23 266
2014 Provides services to public 36 32 14 15 1 1 0 70 16 74
2014 Does not provide services to public 36 32 14 10 7 2 0 69 17 243
2011 Provides services to public 21 31 18 14 12 4 0 54 27 77
2011 Does not provide services to public 36 39 15 6 4 0 0 75 10 247
2008 Provides services to public 16 37 21 12 7 6 1 57 21 68
2008 Does not provide services to public 23 36 19 13 7 1 1 61 20 212

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 33 12 21 6 0 0 61 27 72
2019 Does not provide services to public 24 34 19 13 7 3 0 60 21 239
2017 Provides services to public 33 30 16 6 14 1 0 64 20 81
2017 Does not provide services to public 28 32 12 15 9 4 0 62 25 266
2014 Provides services to public 24 45 11 18 0 3 0 71 18 74
2014 Does not provide services to public 31 32 12 14 5 6 0 66 21 242
2011 Provides services to public 15 40 19 16 7 4 0 57 24 75
2011 Does not provide services to public 28 46 12 7 3 4 0 77 11 246
2008 Provides services to public 12 38 26 12 7 3 1 52 20 68
2008 Does not provide services to public 15 45 18 14 5 4 0 61 20 213

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 25 13 24 6 0 0 58 29 72
2019 Does not provide services to public 26 39 14 14 6 2 0 66 20 240
2017 Provides services to public 37 31 11 11 9 1 0 69 20 81
2017 Does not provide services to public 26 36 15 14 8 2 0 63 22 265
2014 Provides services to public 24 43 16 9 5 1 0 68 15 74
2014 Does not provide services to public 24 37 15 12 8 2 1 64 21 241
2011 Provides services to public 24 37 9 16 12 1 0 62 28 75
2011 Does not provide services to public 25 47 14 11 3 2 0 72 14 247
2008 Provides services to public 18 32 21 13 13 1 1 52 27 68
2008 Does not provide services to public 16 36 19 19 8 2 0 53 28 213
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 35 11 11 6 1 1 71 17 72
2019 Does not provide services to public 43 33 8 10 5 0 0 76 16 242
2017 Provides services to public 45 39 5 4 7 0 0 85 10 81
2017 Does not provide services to public 42 36 10 6 5 0 0 78 11 266
2014 Provides services to public 36 35 9 12 7 0 0 72 19 74
2014 Does not provide services to public 37 35 12 11 4 1 0 73 15 243
2011 Provides services to public 23 35 14 18 9 0 0 58 27 77
2011 Does not provide services to public 34 39 11 8 6 0 0 74 14 247

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 42 8 6 1 0 0 85 7 72
2019 Does not provide services to public 42 38 9 6 5 0 0 80 11 242
2017 Provides services to public 50 36 4 9 1 0 0 86 10 81
2017 Does not provide services to public 41 39 8 10 2 0 0 80 12 266

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 38 8 6 6 0 0 80 11 72
2019 Does not provide services to public 49 30 8 8 3 1 0 80 11 242
2017 Provides services to public 55 29 4 9 2 0 0 85 12 81
2017 Does not provide services to public 50 34 9 5 2 0 0 84 7 266
2014 Provides services to public 47 31 8 11 3 0 0 78 14 74
2014 Does not provide services to public 53 29 8 6 2 1 1 84 8 243
2011 Provides services to public 40 26 12 14 8 0 0 66 22 77
2011 Does not provide services to public 40 37 9 12 2 0 0 77 14 245
2008 Provides services to public 37 26 18 10 9 0 0 63 19 68
2008 Does not provide services to public 38 36 10 9 5 0 1 75 15 213

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 30 11 14 0 0 0 75 14 71
2019 Does not provide services to public 42 38 11 5 3 0 0 80 9 237
2017 Provides services to public 53 28 5 7 6 0 1 81 14 81
2017 Does not provide services to public 47 38 4 7 3 0 0 86 10 266
2014 Provides services to public 36 34 9 15 5 0 0 70 20 74
2014 Does not provide services to public 49 33 8 7 2 0 0 82 9 243
2011 Provides services to public 29 40 9 16 5 0 1 70 21 77
2011 Does not provide services to public 38 38 13 8 3 0 0 76 11 247
2008 Provides services to public 22 35 12 18 13 0 0 57 31 68
2008 Does not provide services to public 24 38 16 17 5 0 0 62 22 213

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 33 17 8 14 4 0 59 24 71
2019 Does not provide services to public 32 31 18 15 5 0 0 63 19 240
2017 Provides services to public 42 31 9 9 9 0 0 73 17 80
2017 Does not provide services to public 41 36 10 8 5 1 0 77 13 265
2014 Provides services to public 26 41 12 15 5 1 0 67 21 74
2014 Does not provide services to public 41 33 11 10 5 1 0 74 15 243
2011 Provides services to public 26 28 14 17 11 1 3 56 29 76
2011 Does not provide services to public 31 38 14 9 7 2 0 70 16 247
2008 Provides services to public 18 38 13 16 15 0 0 56 31 68
2008 Does not provide services to public 21 37 13 18 9 2 0 59 28 213

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 18 24 10 25 3 0 39 36 71
2019 Does not provide services to public 20 22 17 23 15 0 2 44 39 241
2017 Provides services to public 18 34 16 10 17 1 2 55 29 81
2017 Does not provide services to public 21 28 13 19 14 2 2 52 35 266
2014 Provides services to public 19 22 19 18 20 1 1 42 39 74
2014 Does not provide services to public 25 22 13 20 16 2 2 49 37 243
2011 Provides services to public 9 31 16 25 17 1 1 41 43 77
2011 Does not provide services to public 21 23 17 20 16 2 2 46 37 247
2008 Provides services to public 4 31 18 26 16 3 1 37 45 68
2008 Does not provide services to public 8 31 18 17 24 0 2 39 43 212

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 21 11 1 0 0 4 87 1 71
2019 Does not provide services to public 64 19 10 3 0 1 3 86 3 241

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 14 6 0 4 1 8 89 5 72
2019 Does not provide services to public 64 9 7 4 4 1 10 82 9 242

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 24 14 4 1 0 3 80 6 72
2019 Does not provide services to public 55 22 14 5 0 1 2 80 5 242

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 22 10 10 4 1 3 75 15 72
2019 Does not provide services to public 54 20 13 6 2 2 2 77 9 240

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 13 13 7 21 1 3 57 30 71
2019 Does not provide services to public 58 15 8 8 5 1 5 77 14 242

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 13 10 1 4 0 4 84 6 72
2019 Does not provide services to public 78 11 4 1 1 1 2 93 3 242

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 8 3 1 1 6 3 94 3 71
2019 Does not provide services to public 85 6 2 1 1 2 2 96 3 241

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 85 6 0 0 0 1 8 100 0 72
2019 Does not provide services to public 87 3 2 0 0 1 6 97 0 240

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 38 15 10 1 0 0 73 11 71
2019 Does not provide services to public 46 34 8 7 6 0 0 80 12 241
2017 Provides services to public 48 33 9 8 2 0 0 81 10 81
2017 Does not provide services to public 41 41 11 6 2 0 0 82 8 265
2014 Provides services to public 36 49 9 3 3 0 0 85 5 74
2014 Does not provide services to public 39 41 7 8 4 0 1 82 12 243
2011 Provides services to public 23 42 14 12 6 1 1 67 19 77
2011 Does not provide services to public 36 42 8 11 3 0 0 78 14 247

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 44 10 5 0 0 0 85 5 71
2019 Does not provide services to public 44 36 11 5 4 0 0 80 9 241
2017 Provides services to public 49 33 13 2 2 0 0 82 5 81
2017 Does not provide services to public 47 33 10 7 3 0 0 80 10 266
2014 Provides services to public 45 38 9 5 3 0 0 82 8 74
2014 Does not provide services to public 46 34 9 7 3 0 0 80 10 243

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 42 7 10 3 0 0 80 13 71
2019 Does not provide services to public 44 39 7 6 3 0 0 84 9 234
2017 Provides services to public 55 28 10 4 4 0 0 83 7 81
2017 Does not provide services to public 48 39 8 4 1 0 0 86 6 266
2014 Provides services to public 51 34 7 5 3 0 0 85 8 73
2014 Does not provide services to public 51 34 7 5 2 0 1 85 7 243
2011 Provides services to public 38 36 17 8 1 0 0 74 9 77
2011 Does not provide services to public 50 36 7 5 1 0 0 87 7 247

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 44 16 4 1 4 0 78 6 71
2019 Does not provide services to public 34 36 18 8 2 1 0 71 10 240
2017 Provides services to public 36 39 14 9 0 0 2 77 9 81
2017 Does not provide services to public 32 42 15 6 2 3 0 77 8 265

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 29 8 7 4 0 0 80 11 72
2019 Does not provide services to public 60 26 6 5 4 0 0 86 8 240
2017 Provides services to public 60 26 5 7 1 0 0 86 9 81
2017 Does not provide services to public 64 27 3 4 1 0 0 91 6 266
2014 Provides services to public 45 26 20 7 3 0 0 70 9 74
2014 Does not provide services to public 62 26 4 6 1 1 0 89 7 243
2011 Provides services to public 44 32 12 8 3 0 1 78 11 77
2011 Does not provide services to public 50 32 5 7 4 1 0 84 11 247

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 32 21 8 6 1 0 65 14 72
2019 Does not provide services to public 47 30 16 5 2 1 0 77 6 242
2017 Provides services to public 41 39 15 2 2 0 1 80 5 81
2017 Does not provide services to public 49 36 9 4 1 0 0 85 5 266
2014 Provides services to public 34 38 15 11 3 0 0 72 14 74
2014 Does not provide services to public 45 41 10 3 1 0 0 86 4 243
2011 Provides services to public 34 32 23 6 4 0 0 66 10 77
2011 Does not provide services to public 36 41 14 6 2 0 0 77 9 247
2008 Provides services to public 34 37 16 10 1 0 1 72 12 68
2008 Does not provide services to public 34 42 15 5 4 0 0 77 9 213

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 20 10 8 1 0 8 79 11 72
2019 Does not provide services to public 64 16 8 4 3 1 4 85 7 242
2017 Provides services to public 65 23 6 1 1 0 4 91 3 81
2017 Does not provide services to public 57 21 8 2 2 3 6 86 5 266
2014 Provides services to public 50 27 7 5 3 1 7 84 9 74
2014 Does not provide services to public 61 15 5 5 5 4 5 83 11 243
2011 Provides services to public 44 21 16 6 10 0 3 67 17 77
2011 Does not provide services to public 43 24 9 7 9 4 4 72 17 247

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 31 29 40 72
2019 Does not provide services to public 29 35 36 242
2017 Provides services to public 29 37 34 81
2017 Does not provide services to public 24 38 37 266
2014 Provides services to public 34 31 35 74
2014 Does not provide services to public 25 40 35 243
2011 Provides services to public 31 38 31 77
2011 Does not provide services to public 29 34 36 247

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 5 27 50 9 4 5 22
2019 Does not provide services to public 11 20 42 4 17 6 71
2017 Provides services to public 17 21 23 30 0 9 23
2017 Does not provide services to public 8 23 42 5 13 9 64
2014 Provides services to public 4 32 56 8 9999 0 25
2014 Does not provide services to public 11 15 47 25 9999 2 61
2011 Provides services to public 13 0 58 0 9999 29 24
2011 Does not provide services to public 11 19 50 6 9999 14 72
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 21 8 3 0 0 0 89 3 72
2019 Does not provide services to public 62 25 7 2 3 0 0 88 5 241
2017 Provides services to public 63 31 2 1 2 0 0 94 4 81
2017 Does not provide services to public 58 30 6 4 1 0 0 88 6 266
2014 Provides services to public 51 39 8 1 0 0 0 91 1 74
2014 Does not provide services to public 56 31 5 6 3 0 0 86 9 243
2011 Provides services to public 40 42 9 8 1 0 0 82 9 77
2011 Does not provide services to public 49 38 9 3 0 0 0 88 3 247
2008 Provides services to public 55 25 10 6 3 0 0 81 9 67
2008 Does not provide services to public 49 39 6 4 2 0 0 88 6 213

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 33 3 3 0 0 0 94 3 72
2019 Does not provide services to public 54 33 8 3 1 1 0 88 4 242
2017 Provides services to public 49 42 2 2 4 0 0 91 6 81
2017 Does not provide services to public 55 35 5 4 1 0 0 90 5 265
2014 Provides services to public 54 31 9 3 3 0 0 85 5 74
2014 Does not provide services to public 45 40 6 5 3 0 0 86 8 242
2011 Provides services to public 32 48 12 5 3 0 0 81 8 77
2011 Does not provide services to public 45 44 8 2 0 0 0 89 2 246

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 26 33 19 10 1 1 30 36 72
2019 Does not provide services to public 6 22 35 24 12 0 1 37 28 242
2017 Provides services to public 9 14 41 20 12 0 5 34 23 81
2017 Does not provide services to public 8 13 32 25 17 0 4 44 22 263
2014 Provides services to public 5 19 44 21 11 0 0 32 25 73
2014 Does not provide services to public 7 17 33 23 16 1 2 41 25 242
2011 Provides services to public 4 35 38 17 4 1 1 21 40 77
2011 Does not provide services to public 7 23 31 23 13 1 3 37 31 246
2008 Provides services to public 10 31 31 16 7 0 4 25 43 68
2008 Does not provide services to public 9 27 38 16 9 0 1 26 36 213

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 14 34 20 21 1 0 41 24 71
2019 Does not provide services to public 6 18 25 23 26 1 1 50 24 239
2017 Provides services to public 10 12 15 30 22 2 7 58 25 80
2017 Does not provide services to public 6 11 26 23 30 1 3 55 18 261
2014 Provides services to public 4 11 24 28 27 1 4 59 16 74
2014 Does not provide services to public 2 7 24 29 33 2 3 65 10 243
2011 Provides services to public 9 14 30 29 13 3 3 44 25 77
2011 Does not provide services to public 4 11 23 34 21 2 4 59 17 247
2008 Provides services to public 10 27 34 13 10 1 3 25 39 67
2008 Does not provide services to public 11 24 32 18 14 0 1 32 35 213

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 24 27 23 8 3 1 32 40 71
2019 Does not provide services to public 7 17 30 23 21 1 1 45 25 241
2017 Provides services to public 6 15 32 21 20 2 4 44 23 80
2017 Does not provide services to public 8 15 28 24 22 0 3 48 24 262
2014 Provides services to public 5 16 43 15 20 0 0 35 22 74
2014 Does not provide services to public 9 14 27 28 19 1 2 49 24 243
2011 Provides services to public 9 19 32 21 14 1 3 36 30 77
2011 Does not provide services to public 11 17 30 24 14 0 4 40 29 246
2008 Provides services to public 16 32 22 19 9 1 0 28 49 68
2008 Does not provide services to public 10 16 36 24 11 0 2 36 27 211

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 16 28 28 18 0 0 46 25 71
2019 Does not provide services to public 2 15 25 30 27 0 0 58 16 241
2017 Provides services to public 7 4 17 41 26 0 5 71 12 80
2017 Does not provide services to public 2 7 28 36 24 0 3 61 9 259
2014 Provides services to public 1 7 38 42 12 0 0 54 8 74
2014 Does not provide services to public 3 9 30 30 26 0 2 57 12 241
2011 Provides services to public 4 22 31 25 16 1 1 41 27 77
2011 Does not provide services to public 4 9 28 37 18 0 3 57 14 246
2008 Provides services to public 6 22 33 24 10 1 3 36 30 67
2008 Does not provide services to public 6 9 38 29 17 0 1 46 15 213

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 34 24 16 11 0 0 27 49 71
2019 Does not provide services to public 18 18 31 16 15 1 1 32 37 242
2017 Provides services to public 11 15 29 20 19 2 4 41 28 80
2017 Does not provide services to public 6 15 31 22 23 0 3 47 22 262
2014 Provides services to public 11 18 34 22 14 1 1 36 29 74
2014 Does not provide services to public 6 11 34 21 23 2 3 46 17 243
2011 Provides services to public 12 31 27 16 10 0 4 27 45 77
2011 Does not provide services to public 10 14 31 26 15 1 4 43 25 246
2008 Provides services to public 12 31 25 15 15 0 3 30 44 68
2008 Does not provide services to public 10 17 33 21 16 1 2 38 27 210

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 21 28 18 15 6 1 36 33 71
2019 Does not provide services to public 8 19 25 21 22 2 4 45 29 242
2017 Provides services to public 9 12 20 21 31 2 5 56 22 80
2017 Does not provide services to public 5 8 27 27 27 2 4 57 14 262
2014 Provides services to public 3 12 18 31 30 3 4 65 16 74
2014 Does not provide services to public 1 6 19 32 31 4 6 71 8 243
2011 Provides services to public 6 13 23 30 18 5 4 53 21 77
2011 Does not provide services to public 4 7 24 35 23 2 5 62 12 247
2008 Provides services to public 4 24 28 29 12 0 3 42 29 68
2008 Does not provide services to public 5 11 28 32 21 1 2 55 16 213

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 21 31 24 14 3 1 40 28 71
2019 Does not provide services to public 7 14 31 27 17 1 2 45 22 242
2017 Provides services to public 7 5 28 35 16 2 6 56 14 80
2017 Does not provide services to public 7 12 28 27 22 1 3 51 20 262
2014 Provides services to public 8 15 38 30 9 0 0 39 23 74
2014 Does not provide services to public 8 17 28 25 19 3 2 45 26 240

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 11 21 27 27 10 3 1 38 34 71
2019 Does not provide services to public 5 16 38 23 16 0 1 40 21 242

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 38 12 21 1 0 1 65 22 72
2019 Does not provide services to public 21 43 18 14 4 1 0 64 18 242

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 24 5 11 7 0 0 76 18 72
2019 Does not provide services to public 54 24 11 6 4 0 0 79 10 242
2017 Provides services to public 57 26 4 7 7 0 0 82 14 81
2017 Does not provide services to public 55 25 9 8 2 0 0 81 10 266
2014 Provides services to public 43 35 12 8 1 0 0 78 9 74
2014 Does not provide services to public 54 27 7 7 4 0 0 82 11 243

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 32 4 8 3 0 0 84 11 71
2019 Does not provide services to public 64 24 5 5 2 0 0 87 8 242
2017 Provides services to public 65 25 1 6 2 0 0 90 9 81
2017 Does not provide services to public 56 32 5 6 1 0 0 88 7 266
2014 Provides services to public 41 47 5 5 1 0 0 88 7 74
2014 Does not provide services to public 61 30 3 5 0 0 0 91 5 243

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 36 8 6 1 0 0 85 7 72
2019 Does not provide services to public 52 30 10 4 3 0 0 83 6 241

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 24 17 7 0 0 0 76 7 72
2019 Does not provide services to public 49 34 12 4 1 0 0 83 5 239
2017 Provides services to public 57 32 6 1 4 0 0 89 5 81
2017 Does not provide services to public 52 36 9 2 1 1 0 88 3 266
2014 Provides services to public 53 42 3 3 0 0 0 95 3 74
2014 Does not provide services to public 58 31 6 2 1 2 0 90 3 243
2011 Provides services to public 36 43 13 5 3 0 0 79 8 75
2011 Does not provide services to public 47 37 10 3 1 1 0 85 5 247

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 24 10 0 1 1 1 89 1 72
2019 Does not provide services to public 57 29 8 3 1 2 0 88 3 238
2017 Provides services to public 56 34 6 2 1 0 0 90 4 80
2017 Does not provide services to public 52 33 9 2 2 2 0 87 4 265
2014 Provides services to public 55 34 7 3 0 1 0 90 3 74
2014 Does not provide services to public 59 28 6 2 1 3 0 90 3 243

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 25 7 1 1 0 0 90 3 72
2019 Does not provide services to public 65 29 4 2 1 0 0 93 3 241
2017 Provides services to public 63 26 5 2 4 0 0 89 6 81
2017 Does not provide services to public 61 29 7 1 1 0 0 90 3 266
2014 Provides services to public 59 34 4 1 1 0 0 93 3 73
2014 Does not provide services to public 65 28 3 1 1 0 0 95 2 243
2011 Provides services to public 47 38 5 7 3 0 0 86 9 76
2011 Does not provide services to public 59 30 7 2 2 0 0 89 4 246
2008 Provides services to public 49 34 6 7 4 0 0 82 12 68
2008 Does not provide services to public 50 34 8 6 2 0 0 84 8 212

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 28 14 13 7 0 0 67 20 72
2019 Does not provide services to public 39 28 15 8 2 5 3 73 10 241
2017 Provides services to public 41 26 13 5 10 0 6 71 16 81
2017 Does not provide services to public 34 27 12 11 3 7 6 70 16 266
2014 Provides services to public 26 38 19 12 1 0 4 66 14 74
2014 Does not provide services to public 42 28 10 7 2 5 5 78 11 243

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 28 11 1 1 0 1 86 3 72
2019 Does not provide services to public 52 31 9 5 1 1 1 84 6 241
2017 Provides services to public 48 25 11 10 5 0 1 74 15 81
2017 Does not provide services to public 44 33 12 5 3 2 0 79 8 265
2014 Provides services to public 50 31 9 4 4 1 0 82 8 74
2014 Does not provide services to public 48 32 9 7 4 0 0 80 11 243
2011 Provides services to public 36 27 18 8 4 5 1 68 13 77
2011 Does not provide services to public 45 32 11 7 2 2 1 80 10 247
2008 Provides services to public 43 35 10 7 3 1 0 79 10 68
2008 Does not provide services to public 41 34 8 9 5 2 1 77 14 213

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 28 15 3 1 0 0 80 4 72
2019 Does not provide services to public 50 38 8 4 0 0 0 88 4 242

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 15 10 27 13 3 3 48 42 71
2019 Does not provide services to public 21 28 19 14 9 6 4 54 25 239
2017 Provides services to public 28 20 11 12 18 5 6 54 34 81
2017 Does not provide services to public 18 23 14 18 16 8 3 47 38 264
2014 Provides services to public 16 19 15 16 18 8 8 42 40 74
2014 Does not provide services to public 20 19 14 18 15 11 4 45 38 243
2011 Provides services to public 9 18 17 18 17 8 13 34 44 77
2011 Does not provide services to public 13 22 19 13 16 12 7 42 35 246

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 38 4 4 1 0 0 90 6 72
2019 Does not provide services to public 48 40 4 6 3 0 0 87 9 241
2017 Provides services to public 50 41 1 2 4 0 1 93 6 81
2017 Does not provide services to public 50 37 4 7 1 0 0 87 8 266
2014 Provides services to public 39 46 3 7 5 0 0 85 12 74
2014 Does not provide services to public 52 40 2 4 2 0 0 92 6 243
2011 Provides services to public 35 39 3 18 5 0 0 74 23 77
2011 Does not provide services to public 45 42 3 7 3 0 0 87 10 247
2008 Provides services to public 46 40 4 6 4 0 0 85 10 68
2008 Does not provide services to public 47 42 3 7 2 0 0 89 8 213

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 29 8 8 3 0 0 80 11 72
2019 Does not provide services to public 52 34 6 6 3 0 0 85 9 240
2017 Provides services to public 59 29 5 5 2 0 0 88 7 81
2017 Does not provide services to public 56 35 2 6 1 0 0 91 7 266
2014 Provides services to public 55 26 9 5 4 0 0 81 9 74
2014 Does not provide services to public 60 26 4 9 1 0 0 86 10 243
2011 Provides services to public 56 30 6 5 3 0 0 86 8 77
2011 Does not provide services to public 58 29 3 7 2 0 0 88 9 245

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 28 6 0 1 0 0 93 1 71
2019 Does not provide services to public 59 33 3 2 3 0 0 92 5 239
2017 Provides services to public 68 23 6 2 0 1 0 91 2 81
2017 Does not provide services to public 58 36 4 2 0 0 0 94 2 266
2014 Provides services to public 51 38 7 3 1 0 0 89 4 74
2014 Does not provide services to public 61 33 4 2 0 0 0 93 3 243

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 72 15 3 6 3 1 0 89 8 72
2019 Does not provide services to public 73 15 4 5 3 0 1 88 8 241
2017 Provides services to public 69 18 5 7 1 0 0 87 8 81
2017 Does not provide services to public 71 18 4 5 3 0 0 88 8 265
2014 Provides services to public 66 19 5 5 4 0 0 85 9 74
2014 Does not provide services to public 69 21 3 3 4 0 0 90 7 242
2011 Provides services to public 61 22 6 8 1 1 0 84 9 77
2011 Does not provide services to public 67 18 4 5 5 0 1 86 10 247
2008 Provides services to public 59 15 13 4 9 0 0 74 13 68
2008 Does not provide services to public 68 17 3 7 3 0 1 86 10 212

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 13 3 4 3 0 0 90 7 72
2019 Does not provide services to public 78 11 4 4 3 0 0 90 7 242
2017 Provides services to public 74 15 5 4 1 0 1 90 5 81
2017 Does not provide services to public 72 18 5 2 3 0 1 90 5 266
2014 Provides services to public 73 12 7 7 0 1 0 86 7 74
2014 Does not provide services to public 73 16 5 4 2 0 0 89 6 243
2011 Provides services to public 61 26 4 6 1 0 1 88 8 77
2011 Does not provide services to public 70 15 5 4 4 1 1 86 9 245
2008 Provides services to public 62 18 7 6 4 0 3 82 11 68
2008 Does not provide services to public 67 14 6 4 8 0 2 83 12 213

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 13 1 0 1 0 1 97 1 71
2019 Does not provide services to public 83 5 5 2 3 0 1 90 5 238
2017 Provides services to public 82 10 4 0 2 0 1 94 2 81
2017 Does not provide services to public 84 10 2 1 2 0 0 94 3 266
2014 Provides services to public 81 16 3 0 0 0 0 97 0 74
2014 Does not provide services to public 87 8 2 0 2 0 1 96 2 243
2011 Provides services to public 81 13 0 3 1 0 3 96 4 77
2011 Does not provide services to public 78 10 5 2 4 0 1 89 6 245
2008 Provides services to public 68 13 10 3 1 0 4 85 5 68
2008 Does not provide services to public 74 9 3 5 6 0 3 86 11 213

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 29 8 1 6 3 1 84 7 72
2019 Does not provide services to public 50 28 14 4 0 2 1 81 4 242

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 24 8 6 1 3 22 80 9 72
2019 Does not provide services to public 27 33 7 3 3 1 25 83 8 240

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 15 10 1 1 7 22 83 4 72
2019 Does not provide services to public 45 19 6 0 0 5 25 90 1 241

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 72
2019 Does not provide services to public 7 93 241

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 56 44 16
2019 Does not provide services to public 60 40 15

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 15

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 16
2019 Does not provide services to public 40 60 15

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 63 16
2019 Does not provide services to public 40 60 15

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 50 50 16
2019 Does not provide services to public 47 53 15

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 15

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 16
2019 Does not provide services to public 40 60 15

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 16
2019 Does not provide services to public 53 47 15

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 15

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 16
2019 Does not provide services to public 0 100 15

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 50 50 16
2019 Does not provide services to public 33 67 15

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 72
2019 Does not provide services to public 13 87 241

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 15 18 13 7 15 4 53 24 72
2019 Does not provide services to public 26 22 19 5 5 19 4 62 14 242
2017 Provides services to public 20 27 22 1 5 20 5 62 8 81
2017 Does not provide services to public 19 15 15 7 6 26 11 54 21 266
2014 Provides services to public 24 20 9 9 7 22 8 63 23 74
2014 Does not provide services to public 27 11 15 5 5 30 9 61 15 243

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 32 12 7 4 0 1 76 11 72
2019 Does not provide services to public 49 35 8 5 2 2 0 85 7 241
2017 Provides services to public 37 28 18 4 5 7 1 71 9 81
2017 Does not provide services to public 37 29 15 6 4 8 1 72 12 266
2014 Provides services to public 35 32 9 7 5 11 0 76 14 74
2014 Does not provide services to public 41 27 13 5 2 12 1 78 7 243
2011 Provides services to public 34 36 18 1 4 6 0 75 6 77
2011 Does not provide services to public 37 31 18 3 2 10 0 75 5 245

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 71
2019 Does not provide services to public 5 95 242

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 13 21 3 1 22 10 63 6 72
2019 Does not provide services to public 30 16 17 4 3 26 5 66 10 242
2017 Provides services to public 23 20 18 0 4 28 7 66 6 81
2017 Does not provide services to public 21 15 16 1 3 33 11 64 7 266
2014 Provides services to public 27 18 12 0 3 32 8 75 5 74
2014 Does not provide services to public 23 12 11 1 1 43 9 73 5 243

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 29 14 3 1 3 1 81 4 72
2019 Does not provide services to public 51 30 12 2 1 4 0 84 3 242
2017 Provides services to public 43 31 13 0 4 6 4 82 4 81
2017 Does not provide services to public 41 30 12 3 3 9 2 80 6 266
2014 Provides services to public 38 35 11 3 1 12 0 83 5 74
2014 Does not provide services to public 44 26 10 1 1 16 2 85 3 243
2011 Provides services to public 38 34 12 1 1 14 0 83 3 77
2011 Does not provide services to public 44 31 14 2 1 9 0 81 3 245

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 15 85 72
2019 Does not provide services to public 14 86 242
2017 Provides services to public 10 90 81
2017 Does not provide services to public 15 85 265
2014 Provides services to public 14 86 74
2014 Does not provide services to public 11 89 243

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 82 18 11
2019 Does not provide services to public 94 6 34
2017 Does not provide services to public 85 15 40
2014 Provides services to public 70 30 10
2014 Does not provide services to public 69 31 26

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Does not provide services to public 55 37 0 6 0 0 3 94 6 34
2014 Does not provide services to public 72 28 0 0 0 0 0 100 0 18
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 20 10 4 1 1 0 84 6 72
2019 Does not provide services to public 72 13 9 3 2 0 0 86 5 242
2017 Provides services to public 64 25 5 5 1 0 0 88 7 81
2017 Does not provide services to public 63 25 6 3 2 0 0 89 5 266

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 32 21 0 0 0 0 79 0 19
2019 Does not provide services to public 37 48 3 7 0 2 3 89 7 60

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 30 8 3 0 0 0 89 3 71
2019 Does not provide services to public 57 36 5 1 0 0 0 93 2 240
2017 Provides services to public 23 53 13 6 5 0 0 76 11 81
2017 Does not provide services to public 27 48 14 8 2 1 0 76 10 266

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 32 15 7 3 0 0 75 10 72
2019 Does not provide services to public 38 41 10 9 2 0 0 79 10 242
2017 Provides services to public 25 44 13 9 7 2 0 71 16 81
2017 Does not provide services to public 26 46 15 9 2 1 0 74 11 266

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 28 14 8 4 0 0 73 13 72
2019 Does not provide services to public 62 22 10 4 2 0 0 84 6 241
2017 Provides services to public 41 20 14 12 7 1 5 65 20 80
2017 Does not provide services to public 48 30 11 5 4 0 2 79 10 266

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 33 15 13 21 0 0 51 33 72
2019 Does not provide services to public 26 33 18 15 8 1 0 59 23 242
2017 Provides services to public 16 34 21 11 12 1 4 53 25 81
2017 Does not provide services to public 26 33 27 9 2 0 1 60 12 265

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 35 15 13 10 0 0 62 22 72
2019 Does not provide services to public 38 33 13 11 4 1 0 71 15 240
2017 Provides services to public 44 22 16 5 6 1 5 71 12 81
2017 Does not provide services to public 36 34 19 6 2 0 2 72 8 264

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 17 21 22 20 0 0 36 42 71
2019 Does not provide services to public 16 24 26 15 18 0 0 40 33 242
2017 Provides services to public 25 31 17 10 14 1 2 58 24 81
2017 Does not provide services to public 28 34 22 9 4 1 1 63 13 266

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 17 14 7 7 0 3 71 15 71
2019 Does not provide services to public 58 25 5 5 3 2 3 87 8 240
2017 Provides services to public 57 17 7 5 2 1 10 83 8 80
2017 Does not provide services to public 62 24 7 2 1 0 5 90 3 265

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 24 24 7 7 0 0 62 14 72
2019 Does not provide services to public 43 32 14 8 3 0 0 76 10 240
2017 Provides services to public 36 35 14 7 6 0 2 72 14 81
2017 Does not provide services to public 47 28 16 5 3 0 0 75 8 265

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 21 27 10 1 0 1 62 11 72
2019 Does not provide services to public 40 36 16 3 5 0 1 77 8 242
2017 Provides services to public 36 28 16 10 5 0 5 67 16 81
2017 Does not provide services to public 37 34 18 6 3 0 2 72 9 265

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 39 10 19 6 0 0 65 25 72
2019 Does not provide services to public 32 35 19 9 5 0 0 67 14 240
2017 Provides services to public 27 32 18 9 10 0 4 61 20 81
2017 Does not provide services to public 36 33 15 10 4 0 2 71 14 263

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 33 17 11 1 0 1 70 13 71
2019 Does not provide services to public 43 25 20 9 3 0 0 68 12 242
2017 Provides services to public 44 25 14 5 9 0 4 71 14 81
2017 Does not provide services to public 43 30 13 9 5 0 2 74 13 265

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 24 18 7 4 0 0 71 11 72
2019 Does not provide services to public 51 24 12 7 4 0 1 76 11 242

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 24 17 11 4 0 0 68 15 72
2019 Does not provide services to public 47 30 13 6 2 1 0 78 8 240
2017 Provides services to public 42 34 12 4 4 0 5 79 8 81
2017 Does not provide services to public 45 31 13 6 3 0 2 78 9 263

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 68 17 8 4 3 0 0 85 7 72
2019 Does not provide services to public 69 17 9 3 0 0 1 87 4 242
2017 Provides services to public 72 15 7 1 1 0 4 91 3 81
2017 Does not provide services to public 69 18 7 2 1 0 2 89 3 266

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 81 11 0 3 0 0 5 97 3 72
2019 Does not provide services to public 85 7 4 0 0 0 4 96 0 240
2017 Provides services to public 81 7 1 4 4 0 4 91 8 81
2017 Does not provide services to public 74 13 8 2 2 1 1 89 3 265

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 10 10 1 6 0 0 83 7 70
2019 Does not provide services to public 79 12 4 3 2 0 1 92 4 240
2017 Provides services to public 58 26 9 4 1 0 2 86 5 81
2017 Does not provide services to public 55 30 9 2 2 0 1 86 4 266

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 20 6 3 3 0 1 88 6 70
2019 Does not provide services to public 65 23 8 2 0 1 0 89 3 238
2017 Provides services to public 61 15 7 10 5 0 2 78 15 81
2017 Does not provide services to public 62 19 10 4 3 0 1 82 8 266

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 22 6 6 4 0 0 84 10 70
2019 Does not provide services to public 70 19 6 4 1 0 0 89 5 239
2017 Provides services to public 55 12 4 5 0 0 25 89 7 81
2017 Does not provide services to public 55 16 3 2 1 0 23 93 3 266

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 13 0 4 4 0 22 89 11 70
2019 Does not provide services to public 65 11 3 1 0 0 20 94 2 239
2017 Provides services to public 74 9 10 0 2 0 5 87 3 81
2017 Does not provide services to public 81 10 2 2 0 0 6 96 2 265

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 17 10 0 1 0 6 88 2 70
2019 Does not provide services to public 79 11 4 0 0 0 7 96 0 239
2017 Provides services to public 72 14 5 1 1 0 6 92 3 81
2017 Does not provide services to public 69 19 4 3 3 0 2 90 6 266

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 82 14 0 0 1 0 3 99 1 70
2019 Does not provide services to public 79 11 5 2 2 0 1 91 3 240
2017 Provides services to public 57 20 16 4 1 0 2 79 5 81
2017 Does not provide services to public 48 31 13 4 1 0 1 81 6 266

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 27 9 0 0 0 1 91 0 70
2019 Does not provide services to public 64 22 10 2 2 0 0 86 4 240

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 29 31 17 6 0 0 47 22 72
2019 Does not provide services to public 19 40 30 8 2 0 0 59 10 241
2017 Provides services to public 14 41 35 9 2 0 0 54 11 81
2017 Does not provide services to public 15 43 34 5 2 0 1 59 7 266

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 28 36 24 7 0 1 31 33 72
2019 Does not provide services to public 5 12 40 29 14 0 0 44 17 241
2017 Provides services to public 5 13 39 28 15 0 0 43 18 81
2017 Does not provide services to public 3 12 39 30 15 0 1 45 15 266
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 27 4 1 1 7 1 63 37 71
2019 Does not provide services to public 59 27 7 5 1 2 0 60 40 241
2017 Provides services to public 60 16 7 4 7 6 0 64 36 81
2017 Does not provide services to public 54 25 9 5 3 3 1 56 44 266

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 24
2019 Does not provide services to public 29 71 94

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 87 13 24
2019 Does not provide services to public 78 22 89

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 12 6 4 4 0 12 84 10 72
2019 Does not provide services to public 51 19 10 7 5 1 6 76 13 237

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 25 8 4 4 0 8 82 9 24
2019 Does not provide services to public 54 11 9 7 7 2 10 74 15 89
2017 Provides services to public 37 26 4 16 7 0 11 70 26 27
2017 Does not provide services to public 49 26 7 5 3 0 11 83 9 112

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 13 13 8 4 0 29 64 18 24
2019 Does not provide services to public 20 8 16 9 11 3 33 44 31 89
2017 Provides services to public 11 15 7 4 23 4 37 43 45 27
2017 Does not provide services to public 9 6 10 4 14 6 50 35 43 112
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