2019 Public Service Employee Survey Results by Theme for Natural Sciences and Engineering Research Council by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 74 0 13 0 0 0 87 13 10
2017 Non-shift worker 44 42 7 4 2 0 0 87 6 357
2014 Shift worker 29 54 13 0 4 0 0 83 4 24
2014 Non-shift worker 35 46 10 5 3 0 0 82 8 321

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 39 30 0 0 0 0 70 0 10
2017 Non-shift worker 38 41 11 7 3 0 0 79 10 357

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 39 0 0 0 0 0 100 0 10
2017 Non-shift worker 61 32 5 1 1 0 0 93 2 358
2014 Shift worker 46 49 4 0 0 0 0 96 0 24
2014 Non-shift worker 64 27 6 2 1 0 0 92 2 321

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 57 0 0 0 0 0 100 0 10
2017 Non-shift worker 51 39 6 2 2 0 0 90 4 358
2014 Shift worker 33 38 20 4 4 0 0 71 9 24
2014 Non-shift worker 45 39 9 4 2 0 0 84 7 321

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 70 0 0 0 0 0 100 0 10
2017 Non-shift worker 56 31 8 3 2 1 0 87 5 358
2014 Shift worker 36 39 16 9 0 0 0 75 9 24
2014 Non-shift worker 46 36 11 4 2 0 0 83 6 321

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 48 0 0 0 0 0 100 0 10
2017 Non-shift worker 54 33 8 4 2 0 0 87 6 358
2014 Shift worker 36 43 12 9 0 0 0 79 9 24
2014 Non-shift worker 47 36 11 4 2 0 0 83 7 321

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 30 18 13 0 0 0 70 13 10
2017 Non-shift worker 43 28 16 5 6 2 1 73 11 357
2014 Shift worker 33 41 9 12 0 4 0 78 13 24
2014 Non-shift worker 39 27 16 10 5 2 0 68 15 321
Top of Page

Leadership

Immediate supervisor

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 70 30 0 0 0 0 0 100 0 10
2017 Non-shift worker 57 24 8 7 2 1 1 83 9 358
2014 Shift worker 41 47 4 0 8 0 0 88 8 24
2014 Non-shift worker 47 31 13 4 3 0 1 79 8 321

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 52 9 0 0 0 0 91 0 10
2017 Non-shift worker 51 28 9 8 2 1 1 81 10 357
2014 Shift worker 24 59 4 4 8 0 0 83 12 24
2014 Non-shift worker 45 34 10 8 3 1 0 79 11 321

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 70 30 0 0 0 0 0 100 0 10
2017 Non-shift worker 59 24 9 5 3 0 0 83 8 358
2014 Shift worker 49 22 17 9 4 0 0 71 12 24
2014 Non-shift worker 49 31 8 8 3 0 0 80 12 321

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 35 22 0 0 0 0 78 0 10
2017 Non-shift worker 40 36 12 5 2 4 1 80 8 357
2014 Shift worker 33 30 21 4 4 8 0 68 9 24
2014 Non-shift worker 36 40 8 7 6 3 0 79 13 321

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 48 18 0 0 0 0 82 0 10
2017 Non-shift worker 34 39 15 6 4 2 1 75 10 356
2014 Shift worker 24 29 34 9 4 0 0 53 13 24
2014 Non-shift worker 32 41 11 9 5 2 0 75 14 321

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 57 18 0 0 0 0 82 0 10
2017 Non-shift worker 22 38 21 12 4 3 1 62 17 356
2014 Shift worker 20 17 38 9 4 12 0 42 15 24
2014 Non-shift worker 21 46 15 10 6 3 0 68 16 321

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 57 9 0 0 0 0 91 0 10
2017 Non-shift worker 22 37 19 13 6 2 1 61 20 357
2014 Shift worker 20 30 21 20 4 4 0 52 26 24
2014 Non-shift worker 19 40 15 19 5 1 0 59 25 321
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 74 0 13 0 0 0 87 13 10
2017 Non-shift worker 36 34 13 12 4 0 0 70 17 357
2014 Shift worker 16 33 21 26 4 0 0 49 30 24
2014 Non-shift worker 30 38 14 12 6 0 0 67 18 321

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 35 13 0 0 0 0 87 0 10
2017 Non-shift worker 37 43 11 6 3 0 0 80 9 357

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 30 0 13 9 0 0 78 22 10
2017 Non-shift worker 49 31 8 9 3 0 1 81 11 358
2014 Shift worker 37 46 12 4 0 0 0 83 4 24
2014 Non-shift worker 40 36 8 11 3 1 0 77 14 321

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 18 9 13 0 0 0 78 13 10
2017 Non-shift worker 36 43 10 9 2 0 0 79 11 358
2014 Shift worker 28 51 4 4 13 0 0 79 17 24
2014 Non-shift worker 29 37 13 14 7 0 0 66 21 321

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 35 0 13 0 0 13 85 15 10
2017 Non-shift worker 28 41 12 11 5 2 1 71 16 357
2014 Shift worker 24 38 13 12 9 4 0 65 22 24
2014 Non-shift worker 18 37 16 16 11 2 0 56 27 321

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 44 22 13 0 9 0 62 14 10
2017 Non-shift worker 19 32 14 17 13 3 2 54 31 358
2014 Shift worker 12 13 17 25 25 7 0 27 55 24
2014 Non-shift worker 14 30 16 20 17 2 2 46 38 320

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 70 13 9 0 0 0 78 9 10
2017 Non-shift worker 42 39 9 6 4 0 0 81 10 358
2014 Shift worker 7 55 21 17 0 0 0 62 17 24
2014 Non-shift worker 30 46 12 9 3 0 0 76 12 321

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 39 9 0 0 0 0 91 0 10
2017 Non-shift worker 44 36 9 6 4 0 0 80 10 357
2014 Shift worker 20 46 25 8 0 0 0 67 8 24
2014 Non-shift worker 37 43 9 7 3 0 1 81 10 321

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 39 13 0 0 0 0 87 0 10
2017 Non-shift worker 41 38 12 7 2 0 0 79 9 358
2014 Shift worker 20 46 21 4 0 4 4 73 5 24
2014 Non-shift worker 35 41 12 7 4 0 0 76 11 321

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 26 43 16 8 3 4 0 72 11 357

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 26 13 0 0 0 0 87 0 10
2017 Non-shift worker 54 31 7 6 2 0 0 85 8 357
2014 Shift worker 20 26 34 4 4 7 4 51 10 24
2014 Non-shift worker 45 32 10 8 3 0 1 79 11 320

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 39 0 0 0 0 0 100 0 10
2017 Non-shift worker 41 34 18 5 2 0 0 75 7 358
2014 Shift worker 33 46 12 9 0 0 0 79 9 24
2014 Non-shift worker 34 39 15 9 2 0 0 74 11 321

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 70 9 0 0 9 0 13 90 10 10
2017 Non-shift worker 67 18 3 3 4 2 3 90 7 358
2014 Shift worker 45 39 8 8 0 0 0 84 8 24
2014 Non-shift worker 59 21 5 5 5 2 4 84 10 321

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2017 Shift worker 34 35 30 10
2017 Non-shift worker 26 41 33 357
2014 Shift worker 33 51 17 24
2014 Non-shift worker 29 39 32 321

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 20 28 32 6 8 4 93
2014 Non-shift worker 14 32 32 11 9999 12 94
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 26 22 0 0 0 0 78 0 10
2017 Non-shift worker 52 38 6 2 1 0 0 90 3 356
2014 Shift worker 37 54 0 9 0 0 0 91 9 24
2014 Non-shift worker 53 39 4 3 1 0 0 92 4 321

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 57 0 0 0 0 0 100 0 10
2017 Non-shift worker 36 44 11 6 3 1 0 80 8 357
2014 Shift worker 37 50 9 4 0 0 0 87 4 24
2014 Non-shift worker 38 42 13 4 2 1 0 81 6 321

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 18 48 22 0 0 0 22 30 10
2017 Non-shift worker 4 17 42 24 10 1 2 35 22 357
2014 Shift worker 9 26 30 16 12 4 4 30 37 24
2014 Non-shift worker 5 23 38 23 8 0 2 33 28 320

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 18 18 34 18 0 0 52 30 10
2017 Non-shift worker 4 17 25 26 22 4 2 51 22 356
2014 Shift worker 13 9 22 16 24 8 9 48 26 24
2014 Non-shift worker 5 15 28 30 18 2 3 50 21 320

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 26 9 13 30 0 13 50 40 10
2017 Non-shift worker 9 21 34 23 10 1 1 34 31 358
2014 Shift worker 17 25 29 8 12 4 4 22 46 24
2014 Non-shift worker 8 25 31 23 10 1 2 34 34 320

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 9 18 52 13 0 9 71 10 10
2017 Non-shift worker 3 12 32 34 16 1 1 51 16 356
2014 Shift worker 17 9 30 25 16 4 0 42 27 24
2014 Non-shift worker 3 18 39 28 11 0 1 39 21 319

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 9 39 13 30 0 9 47 10 10
2017 Non-shift worker 8 22 31 22 12 2 4 36 31 357
2014 Shift worker 26 13 29 17 7 4 4 26 42 24
2014 Non-shift worker 17 27 32 14 6 1 3 21 46 320

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 18 39 13 0 13 9 16 34 10
2017 Non-shift worker 8 20 29 24 13 3 2 40 30 356
2014 Shift worker 9 22 17 30 12 12 0 47 34 24
2014 Non-shift worker 8 16 35 25 13 1 3 40 25 319

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 9 18 38 18 0 9 61 19 10
2017 Non-shift worker 8 18 42 19 9 2 2 29 27 356
2014 Shift worker 9 25 21 17 16 8 4 37 39 24
2014 Non-shift worker 7 23 36 23 10 1 1 33 30 320

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 48 9 13 0 0 0 78 13 10
2017 Non-shift worker 52 33 5 6 3 1 0 85 9 357
2014 Shift worker 57 34 8 0 0 0 0 92 0 24
2014 Non-shift worker 47 34 7 9 4 0 0 80 13 320

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 44 9 13 0 0 0 78 13 10
2017 Non-shift worker 58 31 5 5 1 0 0 89 6 358
2014 Shift worker 42 49 4 0 4 0 0 91 4 24
2014 Non-shift worker 53 35 5 4 2 0 0 88 6 320

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 48 0 9 0 0 0 91 9 10
2017 Non-shift worker 46 40 8 5 1 1 0 86 6 356
2014 Shift worker 41 54 4 0 0 0 0 96 0 24
2014 Non-shift worker 48 38 8 4 1 1 0 87 5 321

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 26 34 0 0 0 0 66 0 10
2017 Non-shift worker 42 36 13 3 2 4 0 81 5 355
2014 Shift worker 41 30 12 8 0 8 0 78 9 24
2014 Non-shift worker 44 33 14 3 1 4 1 81 4 321

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 30 9 0 0 0 0 91 0 10
2017 Non-shift worker 59 32 6 2 1 0 0 91 3 357
2014 Shift worker 49 42 9 0 0 0 0 91 0 24
2014 Non-shift worker 64 27 7 2 1 0 0 91 3 320

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 26 18 0 0 13 9 78 0 10
2017 Non-shift worker 31 32 12 10 6 4 5 70 17 358
2014 Shift worker 33 30 9 4 4 12 9 78 11 24
2014 Non-shift worker 30 32 14 10 6 4 4 67 17 321

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 35 9 13 0 9 0 76 14 10
2017 Non-shift worker 39 29 14 10 5 2 1 70 15 357
2014 Shift worker 42 22 20 8 4 4 0 66 12 24
2014 Non-shift worker 39 33 10 10 3 4 1 76 13 321

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 39 9 13 0 18 0 74 16 10
2017 Non-shift worker 14 23 20 14 13 13 4 44 32 358
2014 Shift worker 24 13 17 30 0 12 4 44 36 24
2014 Non-shift worker 14 19 18 20 14 12 3 39 39 321

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 52 0 0 0 0 0 100 0 10
2017 Non-shift worker 33 54 4 7 3 0 0 87 9 358
2014 Shift worker 36 47 0 13 4 0 0 83 17 24
2014 Non-shift worker 32 46 6 12 3 0 0 79 16 321

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 48 0 0 0 0 0 100 0 10
2017 Non-shift worker 53 33 8 5 2 0 0 85 7 356
2014 Shift worker 37 38 17 0 9 0 0 75 9 24
2014 Non-shift worker 52 33 7 6 2 0 0 86 8 320

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 48 0 0 0 0 0 100 0 10
2017 Non-shift worker 56 33 8 2 0 0 1 90 2 356
2014 Shift worker 37 42 13 0 4 4 0 82 4 24
2014 Non-shift worker 50 36 9 4 1 0 0 86 5 321

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 26 0 0 0 0 0 100 0 10
2017 Non-shift worker 62 26 5 6 1 0 0 88 7 357
2014 Shift worker 45 30 9 13 4 0 0 75 17 24
2014 Non-shift worker 58 25 4 9 3 0 1 84 12 321

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 87 0 0 13 0 0 0 87 13 10
2017 Non-shift worker 77 18 3 2 0 0 0 95 2 357
2014 Shift worker 75 4 4 17 0 0 0 79 17 24
2014 Non-shift worker 74 18 2 3 1 0 1 93 5 321

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 91 9 0 0 0 0 0 100 0 10
2017 Non-shift worker 83 12 2 1 1 0 1 97 1 358
2014 Shift worker 70 25 0 0 4 0 0 96 4 24
2014 Non-shift worker 81 12 2 2 2 0 1 93 4 321

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 18 22 9 0 26 13 50 14 10
2017 Non-shift worker 14 19 14 7 8 30 9 54 24 358
2014 Shift worker 8 13 13 4 13 28 20 41 34 24
2014 Non-shift worker 11 12 18 11 7 31 11 40 30 321

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 35 13 9 0 18 0 74 11 10
2017 Non-shift worker 33 31 16 6 3 10 1 71 11 358
2014 Shift worker 12 24 22 9 4 20 9 51 18 24
2014 Non-shift worker 26 29 21 6 3 15 1 65 11 321

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 9 39 0 0 18 34 18 0 10
2017 Non-shift worker 18 15 13 3 3 39 10 64 11 358
2014 Shift worker 20 17 13 9 0 33 8 64 15 24
2014 Non-shift worker 14 12 16 3 1 41 13 57 8 319

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 39 30 9 0 9 0 57 10 10
2017 Non-shift worker 37 31 14 3 3 11 2 78 7 358
2014 Shift worker 28 30 22 0 0 20 0 73 0 24
2014 Non-shift worker 31 27 18 2 2 18 3 72 5 320

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 19 81 358
2014 Non-shift worker 14 86 321

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 76 24 68
2014 Non-shift worker 89 11 44

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 54 44 0 2 0 0 0 98 2 51
2014 Non-shift worker 49 31 13 5 3 0 0 79 8 39
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 52 0 0 0 0 0 100 0 10
2017 Non-shift worker 64 22 6 3 3 1 0 87 6 356

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Non-shift worker 25 53 9 10 2 1 0 79 12 137

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 57 0 0 0 13 0 100 0 10
2017 Non-shift worker 45 37 9 4 2 2 0 84 7 357

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 57 9 13 0 0 0 78 13 10
2017 Non-shift worker 32 43 11 10 3 1 0 76 13 357

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 22 22 9 0 0 13 65 10 10
2017 Non-shift worker 42 31 12 7 6 0 2 75 13 358

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 39 18 13 0 0 0 70 13 10
2017 Non-shift worker 15 27 31 18 8 1 1 42 26 358

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 61 18 9 0 0 0 13 90 0 10
2017 Non-shift worker 25 28 26 13 5 1 2 55 18 358

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 26 34 0 0 0 0 66 0 10
2017 Non-shift worker 19 27 26 16 10 1 2 47 26 358

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 39 0 0 0 0 13 100 0 10
2017 Non-shift worker 42 26 16 5 1 1 10 76 6 357

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 35 9 13 0 0 0 78 13 10
2017 Non-shift worker 27 31 25 13 3 0 1 59 16 358

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 35 22 0 0 0 0 78 0 10
2017 Non-shift worker 27 38 20 12 2 1 1 65 15 358

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 26 30 0 0 0 0 70 0 10
2017 Non-shift worker 24 31 29 12 2 0 2 56 15 358

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 39 22 0 0 0 0 78 0 10
2017 Non-shift worker 31 34 20 10 3 0 1 66 14 357

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 34 31 20 10 3 1 1 66 13 357

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 65 26 9 0 0 0 0 91 0 10
2017 Non-shift worker 64 21 9 3 1 0 3 87 3 358

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 26 0 0 0 0 0 100 0 10
2017 Non-shift worker 74 13 6 3 1 0 2 89 4 357

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 18 30 0 0 0 0 70 0 10
2017 Non-shift worker 58 26 10 3 1 0 2 86 5 358

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 26 0 0 0 0 0 100 0 10
2017 Non-shift worker 65 20 8 3 2 1 2 87 5 356

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 55 11 4 3 1 1 25 89 5 357

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 18 0 0 0 0 38 100 0 10
2017 Non-shift worker 66 21 5 1 1 1 5 92 2 357

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 9 9 13 0 0 13 75 15 10
2017 Non-shift worker 64 20 8 2 4 1 3 86 6 357

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 48 9 9 9 0 13 70 20 10
2017 Non-shift worker 50 29 13 3 2 0 2 81 5 355

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 18 48 9 0 0 0 43 9 10
2017 Non-shift worker 13 32 39 14 2 0 0 45 16 357

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 9 35 13 43 0 0 56 9 10
2017 Non-shift worker 6 15 44 23 12 0 0 36 20 357
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 0 22 0 9 0 13 65 35 10
2017 Non-shift worker 56 23 11 5 1 4 1 59 41 358

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 29 30 8 16 9 1 7 65 27 139

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 13 12 6 13 10 3 43 46 42 138
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