2019 Public Service Employee Survey Results by Theme for Office of the Privacy Commissioner of Canada by Question 99. What are the language requirements of your position?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 52 35 5 2 5 0 0 87 7 109
2019 Unilingual English 26 66 0 8 0 0 0 92 8 14
2017 Bilingual 35 38 11 11 5 0 0 74 16 123
2014 Bilingual 41 45 7 4 3 1 0 86 7 130
2014 Unilingual English 44 32 6 19 0 0 0 76 19 21

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 55 32 5 6 3 0 0 86 9 109
2019 Unilingual English 42 42 15 0 0 0 0 85 0 13
2017 Bilingual 38 33 14 9 7 0 0 71 15 123

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 63 29 4 2 1 1 0 93 3 108
2019 Unilingual English 40 52 8 0 0 0 0 92 0 14
2017 Bilingual 46 39 8 6 1 0 0 85 6 123
2014 Bilingual 71 20 6 2 1 1 0 91 2 130
2014 Unilingual English 70 19 11 0 0 0 0 89 0 20

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 60 27 7 3 3 0 0 87 6 109
2019 Unilingual English 57 43 0 0 0 0 0 100 0 14
2017 Bilingual 36 40 11 8 4 0 0 76 13 123
2014 Bilingual 51 34 8 2 4 1 0 86 6 130
2014 Unilingual English 54 26 10 5 0 5 0 84 5 21

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 65 23 6 4 3 0 0 88 7 107
2019 Unilingual English 42 43 8 0 0 7 0 91 0 14
2017 Bilingual 50 24 12 11 2 1 0 75 13 123
2014 Bilingual 51 33 10 4 1 1 0 85 5 130
2014 Unilingual English 57 20 14 0 9 0 0 77 9 21

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 63 26 3 4 3 0 0 90 7 108
2019 Unilingual English 42 43 0 8 0 7 0 91 9 14
2017 Bilingual 44 29 15 9 3 0 0 73 12 123
2014 Bilingual 47 38 9 3 1 1 0 86 5 130
2014 Unilingual English 63 14 14 4 5 0 0 77 9 21

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 55 15 16 7 2 4 1 74 9 108
2019 Unilingual English 50 20 8 14 0 7 0 76 15 14
2017 Bilingual 37 24 13 13 7 6 1 65 21 122
2014 Bilingual 47 19 17 10 4 4 0 69 14 130
2014 Unilingual English 44 25 4 9 14 5 0 72 24 21
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 68 21 4 0 2 2 4 94 2 109
2019 Unilingual English 56 21 14 8 0 0 0 77 8 14

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 61 24 5 2 3 3 2 90 6 109
2019 Unilingual English 50 29 6 8 0 7 0 85 9 14
2017 Bilingual 55 28 8 4 2 2 1 86 6 123
2014 Bilingual 62 19 7 6 3 4 0 84 9 130
2014 Unilingual English 63 10 4 9 10 0 4 76 19 21

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 62 25 8 2 2 0 1 88 4 107
2019 Unilingual English 48 31 6 0 8 7 0 85 9 14
2017 Bilingual 47 34 8 5 6 0 0 82 10 123
2014 Bilingual 58 28 5 5 4 1 0 87 9 130
2014 Unilingual English 40 38 4 9 5 0 4 81 15 21

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 64 26 5 3 2 1 1 91 5 108
2019 Unilingual English 65 14 6 8 0 7 0 85 9 14
2017 Bilingual 56 30 6 4 2 1 0 87 6 123
2014 Bilingual 61 22 9 6 2 1 0 84 8 130
2014 Unilingual English 44 32 4 0 20 0 0 76 20 21

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 51 34 9 4 2 1 0 85 6 108
2019 Unilingual English 55 14 23 0 0 8 0 75 0 14
2017 Bilingual 43 35 10 6 2 3 0 81 8 122
2014 Bilingual 39 38 7 6 4 6 0 82 11 130
2014 Unilingual English 40 38 4 9 9 0 0 78 18 21

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 47 37 9 4 3 0 0 84 7 109
2019 Unilingual English 47 29 8 8 0 8 0 82 9 14
2017 Bilingual 42 27 17 8 4 2 0 70 12 123
2014 Bilingual 43 37 8 7 5 1 0 80 12 130
2014 Unilingual English 40 29 9 9 14 0 0 68 23 21

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 32 44 12 7 2 3 1 79 9 109
2019 Unilingual English 34 29 29 8 0 0 0 63 8 14
2017 Bilingual 28 36 17 8 3 7 0 70 12 123
2014 Bilingual 35 36 14 8 3 4 0 74 11 130
2014 Unilingual English 29 31 13 14 14 0 0 60 27 21

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 33 42 17 8 0 1 0 75 8 108
2019 Unilingual English 27 27 25 14 0 7 0 58 15 14
2017 Bilingual 26 40 14 12 5 3 0 68 17 123
2014 Bilingual 28 46 11 7 6 1 0 76 13 130
2014 Unilingual English 29 26 13 22 9 0 0 55 32 21
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 52 28 11 6 2 0 1 81 8 109
2019 Unilingual English 27 52 13 8 0 0 0 79 8 14
2017 Bilingual 35 32 14 9 9 1 0 68 18 123
2014 Bilingual 39 34 14 7 5 1 0 73 12 130
2014 Unilingual English 45 22 19 4 9 0 0 68 14 21

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 49 36 8 5 2 0 1 86 6 108
2019 Unilingual English 13 65 8 14 0 0 0 77 14 14
2017 Bilingual 37 45 9 6 4 0 0 82 9 123

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 57 26 10 3 2 1 1 84 5 109
2019 Unilingual English 50 21 21 0 8 0 0 71 8 14
2017 Bilingual 48 33 10 3 5 0 1 81 9 122
2014 Bilingual 49 32 9 6 3 1 1 83 9 130
2014 Unilingual English 48 28 6 4 10 0 4 79 15 21

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 51 29 6 10 2 1 0 82 12 109
2019 Unilingual English 22 44 14 14 0 0 6 69 15 14
2017 Bilingual 35 41 10 12 1 0 1 76 13 123
2014 Bilingual 42 32 12 8 5 1 0 75 13 130
2014 Unilingual English 33 53 0 9 5 0 0 86 14 21

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 37 40 10 7 4 2 0 78 11 108
2019 Unilingual English 19 39 6 13 16 7 0 62 31 14
2017 Bilingual 37 34 15 6 5 2 1 74 11 121
2014 Bilingual 41 36 7 9 4 3 1 80 13 130
2014 Unilingual English 34 32 10 10 14 0 0 66 24 21

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 28 27 19 8 13 2 3 59 21 108
2019 Unilingual English 27 25 0 12 29 7 0 56 44 14
2017 Bilingual 15 18 15 19 26 1 7 35 48 123
2014 Bilingual 14 21 18 19 20 4 5 38 42 130
2014 Unilingual English 10 28 11 5 42 0 5 39 49 21

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 62 18 11 3 2 0 5 84 5 108
2019 Unilingual English 67 20 0 6 0 0 6 93 7 14

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 69 10 7 2 3 0 9 86 6 107
2019 Unilingual English 23 19 6 25 21 0 6 45 49 14

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 60 24 7 3 1 1 4 88 4 108
2019 Unilingual English 52 21 14 0 0 6 6 84 0 14

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 56 19 9 3 5 3 4 81 9 108
2019 Unilingual English 37 29 8 6 7 6 6 76 15 14

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 74 7 6 1 1 1 10 92 2 107
2019 Unilingual English 38 20 0 0 35 0 6 62 38 14

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 76 11 4 1 2 1 5 92 3 106
2019 Unilingual English 59 29 0 0 0 6 6 100 0 14

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 84 3 5 2 0 1 5 93 2 107
2019 Unilingual English 65 8 0 6 0 14 6 92 8 14

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 84 5 1 2 0 0 8 97 2 108
2019 Unilingual English 80 8 0 0 0 0 12 100 0 14

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 47 35 12 4 2 0 0 82 6 108
2019 Unilingual English 46 14 16 16 0 7 0 65 18 14
2017 Bilingual 35 38 12 11 3 0 0 74 14 123
2014 Bilingual 39 41 10 4 5 1 0 81 10 130
2014 Unilingual English 44 19 10 18 9 0 0 63 27 21

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 52 33 8 4 3 0 0 85 6 109
2019 Unilingual English 35 52 12 0 0 0 0 88 0 14
2017 Bilingual 39 34 9 12 6 0 0 73 18 123
2014 Bilingual 47 30 9 9 4 1 0 78 13 130
2014 Unilingual English 40 23 14 14 9 0 0 63 23 21

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 48 37 9 5 1 0 0 85 5 108
2019 Unilingual English 56 44 0 0 0 0 0 100 0 14
2017 Bilingual 40 37 7 12 3 0 1 78 15 123
2014 Bilingual 42 38 7 9 2 1 0 81 11 130
2014 Unilingual English 44 35 11 5 5 0 0 79 10 21

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 43 39 9 5 1 3 1 85 6 108
2019 Unilingual English 31 63 6 0 0 0 0 94 0 14
2017 Bilingual 30 40 17 9 2 0 2 71 11 122

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 59 32 3 4 2 0 0 91 6 108
2019 Unilingual English 59 29 6 0 0 0 6 93 0 14
2017 Bilingual 44 35 8 8 6 0 0 78 14 122
2014 Bilingual 44 34 12 8 1 1 2 79 9 130
2014 Unilingual English 48 32 4 11 5 0 0 80 15 21

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 24 38 21 12 4 0 0 63 16 108
2019 Unilingual English 27 41 23 8 0 0 0 69 8 14
2017 Bilingual 30 31 28 6 5 0 0 60 12 123
2014 Bilingual 32 38 15 8 5 1 2 72 13 130
2014 Unilingual English 29 19 24 14 13 0 0 49 27 21

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 65 20 4 4 0 3 4 92 4 108
2019 Unilingual English 75 6 0 0 6 7 6 93 7 14
2017 Bilingual 45 28 8 9 3 2 3 78 13 123
2014 Bilingual 46 24 9 7 4 3 7 78 12 130
2014 Unilingual English 48 26 6 0 11 0 9 82 12 21

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Bilingual 19 44 37 108
2019 Unilingual English 25 56 19 14
2017 Bilingual 34 27 40 122
2014 Bilingual 29 26 45 130
2014 Unilingual English 25 34 41 21

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Bilingual 5 36 33 6 5 15 20
2017 Bilingual 8 15 68 3 0 6 41
2014 Bilingual 23 18 49 5 9999 5 38
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 60 32 4 3 1 1 0 93 4 109
2019 Unilingual English 50 41 0 8 0 0 0 92 8 14
2017 Bilingual 51 36 5 4 3 0 0 87 7 123
2014 Bilingual 54 38 2 2 2 1 0 93 5 130
2014 Unilingual English 76 9 6 9 0 0 0 86 9 21

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 55 35 8 2 0 0 0 90 2 109
2019 Unilingual English 63 15 16 6 0 0 0 77 6 14
2017 Bilingual 38 50 5 5 2 0 0 88 6 122
2014 Bilingual 47 40 5 5 0 2 0 89 6 130
2014 Unilingual English 54 29 9 4 4 0 0 82 9 21

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 6 20 41 20 13 1 0 32 27 109
2019 Unilingual English 0 35 28 16 20 0 0 37 35 14
2017 Bilingual 9 17 39 21 11 2 1 34 27 122
2014 Bilingual 5 10 44 22 15 1 2 39 16 130
2014 Unilingual English 9 23 49 9 10 0 0 19 32 21

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 4 18 23 34 16 2 3 52 23 109
2019 Unilingual English 0 29 23 22 20 7 0 45 31 14
2017 Bilingual 3 6 25 33 31 1 2 65 9 122
2014 Bilingual 1 5 22 36 29 4 4 69 7 130
2014 Unilingual English 4 13 38 20 25 0 0 44 18 21

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 8 12 27 29 20 1 3 52 20 109
2019 Unilingual English 6 29 14 16 27 7 0 47 38 14
2017 Bilingual 9 13 28 22 25 2 0 49 23 122
2014 Bilingual 11 10 27 25 26 1 2 52 21 128
2014 Unilingual English 4 39 30 22 5 0 0 27 43 21

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 2 14 30 33 18 0 3 52 17 108
2019 Unilingual English 0 8 19 31 35 7 0 71 9 14
2017 Bilingual 4 17 32 29 16 1 1 45 22 122
2014 Bilingual 2 16 29 35 17 1 1 53 18 129
2014 Unilingual English 0 10 39 32 15 0 4 49 10 21

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 3 22 33 20 14 3 5 37 28 108
2019 Unilingual English 8 0 21 20 44 7 0 69 9 14
2017 Bilingual 13 24 31 19 12 0 2 31 37 122
2014 Bilingual 13 23 30 19 9 2 4 29 38 130
2014 Unilingual English 13 23 29 30 5 0 0 35 36 21

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 7 17 35 22 12 4 2 37 26 109
2019 Unilingual English 6 25 13 37 13 7 0 53 33 14
2017 Bilingual 4 8 35 31 18 4 0 51 13 122
2014 Bilingual 4 14 22 32 18 6 5 56 20 130
2014 Unilingual English 4 9 22 35 20 5 4 61 15 21

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 5 9 37 30 15 1 3 47 15 109
2019 Unilingual English 0 23 20 35 15 7 0 53 25 14
2017 Bilingual 6 10 37 32 13 1 1 46 17 122
2014 Bilingual 7 15 36 19 14 4 5 36 24 130
2014 Unilingual English 19 20 32 24 5 0 0 28 39 21

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 2 6 25 36 28 0 3 66 8 109
2019 Unilingual English 0 13 8 50 29 0 0 79 13 14

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 30 40 15 6 5 4 0 73 11 108
2019 Unilingual English 21 35 14 23 0 7 0 60 25 14

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 53 28 8 5 5 0 1 82 10 109
2019 Unilingual English 63 23 6 0 8 0 0 86 8 14
2017 Bilingual 51 24 13 8 4 0 0 75 12 123
2014 Bilingual 50 27 9 5 6 2 1 80 11 130
2014 Unilingual English 29 39 0 23 9 0 0 68 32 21

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 68 24 4 3 1 0 1 93 3 109
2019 Unilingual English 61 31 0 8 0 0 0 92 8 14
2017 Bilingual 47 40 3 9 1 0 0 87 10 122
2014 Bilingual 51 38 5 3 2 1 1 90 5 130
2014 Unilingual English 53 42 0 4 0 0 0 96 4 21

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 62 30 3 1 3 2 0 93 4 109
2019 Unilingual English 55 31 14 0 0 0 0 86 0 14

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 46 35 13 4 2 0 0 81 6 107
2019 Unilingual English 46 40 6 0 0 8 0 93 0 14
2017 Bilingual 39 45 7 5 3 1 0 85 8 123
2014 Bilingual 47 37 8 2 2 5 0 87 5 130
2014 Unilingual English 40 38 14 9 0 0 0 77 9 21

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 46 36 10 4 1 3 0 85 5 108
2019 Unilingual English 42 29 6 0 8 15 0 83 10 14
2017 Bilingual 36 36 15 6 2 6 0 76 8 123
2014 Bilingual 47 26 12 5 1 9 0 80 7 130
2014 Unilingual English 40 34 18 9 0 0 0 73 9 21

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 66 25 5 2 2 1 0 91 4 108
2019 Unilingual English 61 39 0 0 0 0 0 100 0 14
2017 Bilingual 49 41 4 5 2 0 0 90 6 123
2014 Bilingual 61 31 4 2 1 1 0 92 4 130
2014 Unilingual English 55 31 4 9 0 0 0 86 9 21

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 39 27 8 5 4 6 12 80 11 108
2019 Unilingual English 44 33 8 0 8 7 0 82 9 14
2017 Bilingual 34 27 11 14 4 4 6 67 20 123
2014 Bilingual 30 29 16 9 3 8 6 68 14 130
2014 Unilingual English 26 38 22 14 0 0 0 64 14 21

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 51 33 5 6 2 3 0 87 8 107
2019 Unilingual English 41 31 14 0 0 7 6 84 0 14
2017 Bilingual 48 31 8 8 1 3 1 82 9 122
2014 Bilingual 50 31 5 7 5 1 2 83 12 130
2014 Unilingual English 38 21 18 18 5 0 0 60 23 21

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 43 37 16 2 0 3 0 82 2 108
2019 Unilingual English 41 37 14 0 0 7 0 85 0 14

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 28 21 24 11 3 11 2 57 16 108
2019 Unilingual English 27 23 21 0 0 29 0 70 0 14
2017 Bilingual 11 28 15 11 12 17 4 51 30 120
2014 Bilingual 16 19 21 7 13 17 7 46 27 130
2014 Unilingual English 16 15 10 18 19 14 9 40 47 21

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 63 33 1 2 1 0 0 96 3 109
2019 Unilingual English 59 41 0 0 0 0 0 100 0 14
2017 Bilingual 51 40 2 6 1 0 0 91 7 123
2014 Bilingual 38 46 6 7 2 1 0 84 10 130
2014 Unilingual English 25 56 5 14 0 0 0 81 14 21

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 53 33 5 5 5 0 0 86 10 109
2019 Unilingual English 48 29 8 8 7 0 0 77 15 14
2017 Bilingual 38 31 9 15 7 0 0 69 22 123
2014 Bilingual 31 31 9 19 8 1 0 63 28 130
2014 Unilingual English 30 10 9 19 32 0 0 40 51 21

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 62 31 7 0 1 0 0 92 1 109
2019 Unilingual English 46 33 13 8 0 0 0 79 8 14
2017 Bilingual 57 34 3 4 1 0 1 91 5 122
2014 Bilingual 46 38 8 4 1 1 2 86 5 130
2014 Unilingual English 57 24 9 9 0 0 0 81 9 21

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 59 24 7 4 5 0 1 84 9 108
2019 Unilingual English 80 6 14 0 0 0 0 86 0 14
2017 Bilingual 60 24 6 9 1 0 0 84 10 123
2014 Bilingual 55 28 10 5 1 1 1 84 6 130
2014 Unilingual English 50 23 4 13 9 0 0 73 22 21

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 71 11 4 9 3 1 1 83 12 109
2019 Unilingual English 63 23 14 0 0 0 0 86 0 14
2017 Bilingual 65 28 3 4 2 0 0 92 5 123
2014 Bilingual 67 24 3 4 1 1 1 92 4 130
2014 Unilingual English 78 9 4 5 4 0 0 86 9 21

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 90 3 3 2 0 0 1 94 2 108
2019 Unilingual English 86 8 6 0 0 0 0 94 0 14
2017 Bilingual 83 10 3 4 0 0 0 93 4 123
2014 Bilingual 87 6 3 2 0 1 0 94 2 130
2014 Unilingual English 86 0 0 0 5 0 9 95 5 21

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 54 25 16 3 2 0 0 79 5 109
2019 Unilingual English 53 25 14 0 0 8 0 84 0 14

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 36 45 10 5 1 0 3 84 6 108
2019 Unilingual English 26 54 8 6 6 0 0 80 12 14

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 65 23 7 1 0 3 2 91 1 108
2019 Unilingual English 42 29 6 0 0 14 8 92 0 14

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 9 91 108
2019 Unilingual English 0 100 14

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 10 90 108
2019 Unilingual English 0 100 14

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 24 10 15 3 3 39 7 63 10 107
2019 Unilingual English 13 0 25 0 0 36 27 34 0 14
2017 Bilingual 13 13 21 4 3 39 7 48 13 123
2014 Bilingual 15 16 9 3 7 35 14 62 20 130
2014 Unilingual English 40 9 13 0 10 24 4 68 14 21

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 40 28 13 4 2 11 1 78 7 108
2019 Unilingual English 33 6 47 0 0 13 0 45 0 14
2017 Bilingual 29 32 17 7 2 12 0 70 11 123
2014 Bilingual 31 34 11 8 1 14 2 77 10 130
2014 Unilingual English 45 22 14 5 5 9 0 74 11 21

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 5 95 108
2019 Unilingual English 0 100 14

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 9 91 108

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 22 6 15 3 2 45 8 59 11 108
2019 Unilingual English 13 0 23 0 0 44 20 36 0 14
2019 Either English or French 23 0 17 0 0 52 7 57 0 12
2017 Bilingual 11 16 19 2 1 42 8 55 6 122
2014 Bilingual 15 10 15 1 2 46 11 59 6 130
2014 Unilingual English 31 10 18 0 5 28 9 64 8 21

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 37 24 17 5 2 14 1 72 8 107
2019 Unilingual English 33 20 16 0 0 30 0 77 0 14
2017 Bilingual 33 33 15 4 1 11 2 77 6 123
2014 Bilingual 34 29 13 2 2 21 0 80 4 130
2014 Unilingual English 41 32 13 0 5 9 0 80 5 21

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 12 88 109
2019 Unilingual English 23 77 14
2017 Bilingual 17 83 123
2014 Bilingual 13 87 130

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 93 7 13
2017 Bilingual 78 22 21
2014 Bilingual 84 16 18

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 47 33 10 10 0 0 0 80 10 12
2017 Bilingual 30 64 6 0 0 0 0 94 0 16
2014 Bilingual 46 46 7 0 0 0 0 93 0 15
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 71 20 3 3 3 1 0 92 5 109
2019 Unilingual English 77 16 6 0 0 0 0 94 0 14
2017 Bilingual 66 17 4 7 2 3 0 86 10 123

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 35 49 6 7 0 0 3 87 7 30

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 56 36 6 1 0 0 0 93 1 109
2019 Unilingual English 56 15 16 6 0 7 0 76 7 14
2017 Bilingual 55 33 8 1 0 3 0 90 1 123

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 43 35 14 5 2 1 0 79 7 108
2019 Unilingual English 50 29 8 0 6 7 0 85 7 14
2017 Bilingual 23 44 15 15 3 1 0 67 19 123

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 45 27 11 6 9 0 2 74 16 107
2019 Unilingual English 52 28 20 0 0 0 0 80 0 14
2017 Bilingual 42 24 15 8 10 0 1 66 18 122

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 17 32 25 14 10 0 1 50 25 106
2019 Unilingual English 29 13 37 6 8 7 0 45 15 14
2017 Bilingual 13 21 25 26 15 0 0 34 41 123

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 32 35 20 8 5 0 0 67 13 107
2019 Unilingual English 42 29 14 8 0 7 0 76 9 14
2017 Bilingual 20 28 25 14 10 1 2 50 25 123

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 22 31 21 14 10 1 0 54 25 106
2019 Unilingual English 36 29 14 0 14 7 0 69 15 14
2017 Bilingual 16 22 22 22 15 0 3 39 38 123

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 54 25 10 7 2 0 2 81 9 107
2019 Unilingual English 58 23 7 6 0 7 0 86 7 14
2017 Bilingual 43 21 17 7 4 1 8 70 12 123

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 44 27 11 11 5 0 3 73 16 107
2019 Unilingual English 37 23 21 6 6 7 0 64 13 14
2017 Bilingual 27 27 29 9 8 0 0 54 16 122

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 41 38 13 5 3 0 0 79 8 108
2019 Unilingual English 40 23 13 25 0 0 0 63 25 14
2017 Bilingual 35 34 18 6 7 0 1 70 13 121

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 32 42 12 11 3 0 0 74 14 107
2019 Unilingual English 34 23 14 16 0 7 6 65 19 14
2017 Bilingual 28 32 20 12 8 0 0 60 20 122

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 44 32 16 6 2 0 0 76 8 108
2019 Unilingual English 20 35 22 23 0 0 0 56 23 14
2017 Bilingual 32 35 16 9 7 0 2 67 16 122

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 55 20 14 6 4 0 2 77 10 106
2019 Unilingual English 48 14 16 14 0 7 0 67 15 14

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 35 38 21 4 2 0 1 73 6 108
2019 Unilingual English 38 40 7 9 0 7 0 84 9 13
2017 Bilingual 31 30 21 7 9 1 2 62 16 122

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 58 26 6 2 4 0 5 88 6 108
2019 Unilingual English 56 14 23 0 7 0 0 71 7 14
2017 Bilingual 46 24 17 5 6 0 2 72 11 123

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 82 6 0 1 2 1 8 96 4 107
2019 Unilingual English 87 0 0 0 0 7 6 100 0 14
2017 Bilingual 76 10 8 3 1 1 1 87 4 123

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 84 7 3 1 3 1 2 93 4 109
2019 Unilingual English 88 0 6 0 0 0 6 93 0 14
2017 Bilingual 60 21 13 3 2 0 2 82 5 123

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 68 21 7 2 2 0 0 90 4 109
2019 Unilingual English 65 35 0 0 0 0 0 100 0 14
2017 Bilingual 59 17 14 6 2 1 1 77 9 123

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 73 16 6 2 3 0 0 89 5 109
2019 Unilingual English 65 20 0 8 0 7 0 91 9 14
2017 Bilingual 63 9 3 1 1 0 22 93 3 123

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 63 11 3 0 0 0 24 97 0 108
2019 Unilingual English 65 0 0 0 0 0 35 100 0 14
2017 Bilingual 62 21 9 1 0 0 6 89 1 122

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 64 17 7 3 1 0 7 87 5 108
2019 Unilingual English 79 14 0 0 0 7 0 100 0 14
2017 Bilingual 73 15 4 1 2 1 4 92 3 123

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 82 8 1 2 3 1 3 94 5 109
2019 Unilingual English 87 0 7 0 6 0 0 87 6 14
2017 Bilingual 55 30 9 3 2 0 2 86 5 123

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 57 24 13 3 1 1 2 83 4 109
2019 Unilingual English 61 18 15 0 0 0 6 84 0 14

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 17 39 30 8 5 0 1 56 13 109
2019 Unilingual English 19 46 29 6 0 0 0 65 6 14
2017 Bilingual 11 28 34 17 10 1 0 39 27 123

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 5 15 35 26 17 0 1 44 21 107
2019 Unilingual English 0 13 35 40 13 0 0 52 13 14
2017 Bilingual 7 24 34 25 8 0 1 34 32 122
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 29 39 15 6 9 1 1 29 71 109
2019 Unilingual English 35 42 15 8 0 0 0 35 65 14
2017 Bilingual 36 34 7 7 12 5 0 38 62 123

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 57 43 76

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Bilingual 66 34 76

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 46 15 9 6 12 1 10 69 20 109
2019 Unilingual English 58 19 15 0 0 0 8 84 0 14

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 56 18 6 5 7 0 8 80 14 75
2017 Bilingual 36 32 13 8 4 1 7 74 13 73

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Bilingual 15 7 4 13 17 4 40 38 54 76
2017 Bilingual 11 10 10 2 13 7 46 46 33 73
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