2019 Public Service Employee Survey Results by Theme for Innovation and Chief Information Officer Branch

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Library and Archives Canada 44 38 10 5 3 0 0 82 8 827
2019 Corporate Services and Chief Financial Officer 42 44 10 3 1 0 0 86 4 197
2019 Innovation and Chief Information Officer Branch 46 30 16 6 2 0 0 77 7 69

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Library and Archives Canada 39 37 12 8 5 0 0 76 12 828
2019 Corporate Services and Chief Financial Officer 41 41 9 7 1 1 1 82 8 197
2019 Innovation and Chief Information Officer Branch 43 34 12 6 2 2 2 80 8 69

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Library and Archives Canada 55 32 10 2 1 0 0 88 3 823
2019 Corporate Services and Chief Financial Officer 54 36 9 0 1 0 0 89 2 194
2019 Innovation and Chief Information Officer Branch 48 37 12 0 3 0 0 85 3 69

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Library and Archives Canada 46 38 9 5 1 0 0 85 6 826
2019 Corporate Services and Chief Financial Officer 45 43 10 1 1 1 0 89 2 196
2019 Innovation and Chief Information Officer Branch 45 39 13 0 2 2 0 85 2 69

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Library and Archives Canada 45 34 12 4 4 0 0 79 9 827
2019 Corporate Services and Chief Financial Officer 51 35 9 3 2 1 0 87 4 197
2019 Innovation and Chief Information Officer Branch 56 29 9 3 2 2 0 87 5 69

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Library and Archives Canada 43 36 11 5 4 1 0 80 9 822
2019 Corporate Services and Chief Financial Officer 46 40 8 3 1 1 0 87 4 197
2019 Innovation and Chief Information Officer Branch 48 34 9 5 2 3 0 85 6 69

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Library and Archives Canada 44 26 14 6 6 4 1 73 13 826
2019 Corporate Services and Chief Financial Officer 47 26 15 3 4 3 1 76 8 196
2019 Innovation and Chief Information Officer Branch 46 20 17 3 6 6 2 72 10 69
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Library and Archives Canada 49 26 12 3 4 1 5 80 7 823
2019 Corporate Services and Chief Financial Officer 54 33 5 0 2 2 4 92 2 196
2019 Innovation and Chief Information Officer Branch 57 31 2 0 3 4 3 95 3 68

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Library and Archives Canada 52 28 10 4 3 2 0 82 8 826
2019 Corporate Services and Chief Financial Officer 51 32 10 3 2 1 1 85 6 197
2019 Innovation and Chief Information Officer Branch 54 29 9 1 3 2 2 86 5 69

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Library and Archives Canada 51 29 9 7 4 0 1 80 11 826
2019 Corporate Services and Chief Financial Officer 52 32 8 7 0 1 1 85 7 197
2019 Innovation and Chief Information Officer Branch 48 34 9 6 0 2 2 84 6 69

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Library and Archives Canada 54 28 8 5 4 0 0 83 9 822
2019 Corporate Services and Chief Financial Officer 57 31 6 4 2 0 1 89 6 196
2019 Innovation and Chief Information Officer Branch 55 35 6 1 1 0 2 91 3 69

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Library and Archives Canada 31 34 15 7 3 10 0 72 11 820
2019 Corporate Services and Chief Financial Officer 32 35 17 7 1 8 0 73 9 193
2019 Innovation and Chief Information Officer Branch 38 25 18 9 0 9 0 69 10 68

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Library and Archives Canada 28 37 18 8 5 4 0 68 13 822
2019 Corporate Services and Chief Financial Officer 30 33 21 8 3 5 0 66 12 194
2019 Innovation and Chief Information Officer Branch 31 31 24 5 3 6 0 66 8 68

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Library and Archives Canada 20 34 23 10 5 9 0 59 16 820
2019 Corporate Services and Chief Financial Officer 23 30 28 8 3 8 0 58 12 194
2019 Innovation and Chief Information Officer Branch 23 23 32 8 3 10 0 52 12 68

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Library and Archives Canada 20 37 18 13 7 4 0 60 20 822
2019 Corporate Services and Chief Financial Officer 25 34 20 12 5 4 0 62 18 194
2019 Innovation and Chief Information Officer Branch 22 29 22 13 6 6 0 55 21 68
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Library and Archives Canada 34 40 13 7 6 0 0 74 13 828
2019 Corporate Services and Chief Financial Officer 40 41 10 6 2 1 1 82 9 196
2019 Innovation and Chief Information Officer Branch 42 35 12 5 2 3 2 81 6 69

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Library and Archives Canada 39 42 10 8 2 0 0 81 9 824
2019 Corporate Services and Chief Financial Officer 38 41 13 8 0 0 1 79 8 194
2019 Innovation and Chief Information Officer Branch 35 41 16 8 0 0 0 76 8 68

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Library and Archives Canada 44 32 13 5 5 0 1 77 10 825
2019 Corporate Services and Chief Financial Officer 48 32 11 4 2 1 2 82 6 195
2019 Innovation and Chief Information Officer Branch 47 32 9 4 0 2 6 85 5 69

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Library and Archives Canada 34 43 10 10 3 0 0 78 12 826
2019 Corporate Services and Chief Financial Officer 37 43 13 5 0 1 0 81 5 196
2019 Innovation and Chief Information Officer Branch 41 35 17 6 0 2 0 77 6 68

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Library and Archives Canada 26 36 16 10 7 5 0 66 18 826
2019 Corporate Services and Chief Financial Officer 22 42 20 10 3 3 0 67 13 197
2019 Innovation and Chief Information Officer Branch 28 34 18 14 2 6 0 65 16 69

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Library and Archives Canada 21 28 16 15 14 3 3 52 30 828
2019 Corporate Services and Chief Financial Officer 18 30 16 18 11 3 3 52 31 196
2019 Innovation and Chief Information Officer Branch 30 27 8 15 10 5 5 63 28 69

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Library and Archives Canada 59 20 8 4 3 1 5 84 8 829
2019 Corporate Services and Chief Financial Officer 59 20 10 4 2 0 3 83 7 197
2019 Innovation and Chief Information Officer Branch 67 20 3 4 3 0 3 89 8 69

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Library and Archives Canada 65 11 8 3 3 1 10 85 6 827
2019 Corporate Services and Chief Financial Officer 74 9 5 2 1 1 8 91 3 197
2019 Innovation and Chief Information Officer Branch 74 10 5 3 0 0 9 92 3 69

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Library and Archives Canada 55 21 11 4 2 2 4 81 7 828
2019 Corporate Services and Chief Financial Officer 55 24 12 5 1 1 2 81 6 197
2019 Innovation and Chief Information Officer Branch 52 27 12 7 0 0 2 80 7 69

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Library and Archives Canada 52 20 11 5 3 4 5 79 9 825
2019 Corporate Services and Chief Financial Officer 54 19 13 8 1 2 4 77 9 196
2019 Innovation and Chief Information Officer Branch 54 20 13 10 0 2 2 77 10 69

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Library and Archives Canada 56 16 9 4 5 5 5 80 10 823
2019 Corporate Services and Chief Financial Officer 62 15 11 4 3 1 4 81 8 194
2019 Innovation and Chief Information Officer Branch 64 7 15 5 4 2 3 74 9 67

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Library and Archives Canada 68 12 7 3 2 2 5 87 5 827
2019 Corporate Services and Chief Financial Officer 67 14 10 3 1 1 4 84 5 196
2019 Innovation and Chief Information Officer Branch 64 13 10 4 1 2 6 84 6 69

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Library and Archives Canada 79 6 3 1 2 3 5 93 4 822
2019 Corporate Services and Chief Financial Officer 81 6 3 0 2 2 5 94 2 194
2019 Innovation and Chief Information Officer Branch 79 6 3 0 1 2 9 96 1 68

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Library and Archives Canada 80 6 2 1 1 1 9 96 2 822
2019 Corporate Services and Chief Financial Officer 85 4 2 1 0 1 7 97 1 196
2019 Innovation and Chief Information Officer Branch 82 4 2 1 0 2 10 97 2 69

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Library and Archives Canada 36 37 12 9 5 0 0 74 14 826
2019 Corporate Services and Chief Financial Officer 38 39 12 8 1 1 0 79 9 197
2019 Innovation and Chief Information Officer Branch 43 34 10 9 1 2 1 79 11 69

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Library and Archives Canada 40 35 14 5 5 0 0 76 10 827
2019 Corporate Services and Chief Financial Officer 41 39 15 3 2 0 0 80 5 197
2019 Innovation and Chief Information Officer Branch 42 33 18 3 3 0 1 76 6 69

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Library and Archives Canada 36 42 11 8 1 0 1 79 10 824
2019 Corporate Services and Chief Financial Officer 41 49 6 2 1 0 1 91 3 194
2019 Innovation and Chief Information Officer Branch 45 41 9 3 0 0 2 87 3 68

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Library and Archives Canada 24 41 19 7 4 5 0 69 11 826
2019 Corporate Services and Chief Financial Officer 22 42 22 3 3 6 1 69 7 197
2019 Innovation and Chief Information Officer Branch 26 31 25 3 5 8 3 63 8 69

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Library and Archives Canada 51 29 9 6 3 1 1 81 9 827
2019 Corporate Services and Chief Financial Officer 53 31 7 6 2 1 0 85 8 196
2019 Innovation and Chief Information Officer Branch 56 26 7 5 3 3 0 85 8 69

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Library and Archives Canada 49 31 11 5 2 0 1 81 8 821
2019 Corporate Services and Chief Financial Officer 44 29 14 10 2 0 1 74 12 195
2019 Innovation and Chief Information Officer Branch 50 35 5 7 0 0 3 88 8 68

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Library and Archives Canada 60 22 5 4 3 2 4 87 7 827
2019 Corporate Services and Chief Financial Officer 54 27 4 3 4 3 3 87 8 197
2019 Innovation and Chief Information Officer Branch 54 23 4 3 7 5 5 85 11 69

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Library and Archives Canada 23 43 34 829
2019 Corporate Services and Chief Financial Officer 28 38 34 197
2019 Innovation and Chief Information Officer Branch 32 39 29 69

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Library and Archives Canada 16 26 29 4 18 7 196
2019 Corporate Services and Chief Financial Officer 27 23 38 0 2 11 54
2019 Innovation and Chief Information Officer Branch 24 26 28 0 3 19 23
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Library and Archives Canada 51 39 7 3 1 0 0 90 4 827
2019 Corporate Services and Chief Financial Officer 46 44 7 2 0 0 0 91 2 197
2019 Innovation and Chief Information Officer Branch 42 44 9 5 0 0 0 86 5 69

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Library and Archives Canada 36 47 10 4 2 1 0 84 6 826
2019 Corporate Services and Chief Financial Officer 36 48 10 4 0 1 0 85 4 194
2019 Innovation and Chief Information Officer Branch 40 43 14 2 0 2 0 85 2 68

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Library and Archives Canada 5 17 37 26 13 1 0 39 23 829
2019 Corporate Services and Chief Financial Officer 6 24 41 19 9 1 0 28 30 197
2019 Innovation and Chief Information Officer Branch 5 21 45 18 8 3 0 27 26 69

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Library and Archives Canada 5 11 24 33 23 4 2 58 16 823
2019 Corporate Services and Chief Financial Officer 1 13 32 28 19 6 1 50 15 196
2019 Innovation and Chief Information Officer Branch 2 15 35 24 18 7 0 45 18 69

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Library and Archives Canada 10 18 32 20 14 3 2 37 30 827
2019 Corporate Services and Chief Financial Officer 11 21 36 18 13 1 0 31 33 197
2019 Innovation and Chief Information Officer Branch 16 25 31 14 12 3 0 27 41 69

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Library and Archives Canada 3 11 27 35 22 1 2 58 15 827
2019 Corporate Services and Chief Financial Officer 5 18 33 30 13 1 0 43 23 197
2019 Innovation and Chief Information Officer Branch 6 18 29 34 12 2 0 47 24 69

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Library and Archives Canada 11 17 29 22 19 1 2 42 28 825
2019 Corporate Services and Chief Financial Officer 10 18 36 18 14 2 2 34 29 196
2019 Innovation and Chief Information Officer Branch 8 17 34 21 15 3 2 39 25 69

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Library and Archives Canada 6 13 27 26 21 3 3 50 21 823
2019 Corporate Services and Chief Financial Officer 5 14 33 24 17 5 2 44 20 196
2019 Innovation and Chief Information Officer Branch 6 14 34 16 19 9 2 39 23 68

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Library and Archives Canada 9 19 33 20 14 2 2 36 29 825
2019 Corporate Services and Chief Financial Officer 6 24 38 20 11 1 0 31 30 196
2019 Innovation and Chief Information Officer Branch 8 27 38 17 8 2 0 25 36 68

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Library and Archives Canada 9 18 42 20 10 1 1 31 27 827
2019 Corporate Services and Chief Financial Officer 4 13 39 27 17 0 1 44 17 195
2019 Innovation and Chief Information Officer Branch 2 8 34 31 24 0 2 56 9 68

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Library and Archives Canada 17 40 22 11 6 4 0 59 18 824
2019 Corporate Services and Chief Financial Officer 19 36 27 10 4 4 0 58 14 197
2019 Innovation and Chief Information Officer Branch 22 27 36 6 5 4 0 51 11 69

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Library and Archives Canada 49 32 7 6 5 1 0 82 11 827
2019 Corporate Services and Chief Financial Officer 57 32 6 1 3 1 1 91 3 197
2019 Innovation and Chief Information Officer Branch 56 32 5 2 3 2 2 91 5 69

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Library and Archives Canada 53 34 6 5 2 0 0 87 7 824
2019 Corporate Services and Chief Financial Officer 59 34 4 3 0 0 0 93 3 195
2019 Innovation and Chief Information Officer Branch 53 42 3 2 0 0 0 95 2 69

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Library and Archives Canada 44 37 11 4 2 1 0 83 6 824
2019 Corporate Services and Chief Financial Officer 48 38 10 1 1 1 0 87 3 195
2019 Innovation and Chief Information Officer Branch 51 35 11 0 2 2 0 88 2 69

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Library and Archives Canada 37 43 11 5 2 2 0 82 7 826
2019 Corporate Services and Chief Financial Officer 41 48 8 2 0 2 0 90 2 197
2019 Innovation and Chief Information Officer Branch 48 36 11 3 0 2 0 85 3 69

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Library and Archives Canada 39 36 14 3 1 6 1 80 5 826
2019 Corporate Services and Chief Financial Officer 42 41 9 2 0 6 1 89 2 195
2019 Innovation and Chief Information Officer Branch 46 33 11 0 0 9 2 88 0 68

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Library and Archives Canada 54 32 7 3 2 1 0 87 5 827
2019 Corporate Services and Chief Financial Officer 57 38 3 0 1 1 0 96 1 197
2019 Innovation and Chief Information Officer Branch 63 34 2 0 0 2 0 98 0 69

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Library and Archives Canada 30 31 14 7 5 7 5 70 13 826
2019 Corporate Services and Chief Financial Officer 34 34 12 5 2 8 4 78 8 196
2019 Innovation and Chief Information Officer Branch 34 32 6 8 1 12 7 81 11 69

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Library and Archives Canada 27 37 15 10 4 5 1 68 15 827
2019 Corporate Services and Chief Financial Officer 30 40 14 7 3 4 1 74 11 196
2019 Innovation and Chief Information Officer Branch 30 35 16 7 1 6 3 72 9 69

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Library and Archives Canada 28 38 23 6 2 3 0 68 8 827
2019 Corporate Services and Chief Financial Officer 28 42 21 6 0 3 0 72 6 197
2019 Innovation and Chief Information Officer Branch 38 34 22 1 0 4 0 75 1 69

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Library and Archives Canada 19 26 21 9 9 12 3 53 22 826
2019 Corporate Services and Chief Financial Officer 16 30 23 11 6 12 3 54 19 196
2019 Innovation and Chief Information Officer Branch 22 29 20 9 3 15 2 61 15 68

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Library and Archives Canada 44 44 5 6 1 0 0 88 7 829
2019 Corporate Services and Chief Financial Officer 55 39 2 3 1 0 0 95 3 197
2019 Innovation and Chief Information Officer Branch 55 39 2 3 2 0 0 94 5 69

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Library and Archives Canada 51 36 6 6 2 0 0 86 8 827
2019 Corporate Services and Chief Financial Officer 60 31 3 5 1 0 0 91 6 197
2019 Innovation and Chief Information Officer Branch 66 24 6 4 0 0 0 90 4 69

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Library and Archives Canada 51 35 7 6 1 0 0 87 7 823
2019 Corporate Services and Chief Financial Officer 59 31 6 4 0 1 0 90 4 195
2019 Innovation and Chief Information Officer Branch 63 22 7 6 0 2 0 86 6 69

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Library and Archives Canada 59 28 6 6 2 0 0 86 8 828
2019 Corporate Services and Chief Financial Officer 57 27 6 8 1 0 0 85 9 197
2019 Innovation and Chief Information Officer Branch 61 21 9 9 0 0 0 82 9 69

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Library and Archives Canada 67 22 5 5 1 0 1 89 6 827
2019 Corporate Services and Chief Financial Officer 62 27 4 6 1 0 0 89 7 196
2019 Innovation and Chief Information Officer Branch 54 29 6 10 0 0 0 84 10 69

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Library and Archives Canada 82 13 2 2 1 0 0 96 2 820
2019 Corporate Services and Chief Financial Officer 81 14 3 2 0 0 1 95 2 194
2019 Innovation and Chief Information Officer Branch 74 13 6 5 0 0 2 89 5 69

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Library and Archives Canada 63 25 7 2 1 2 0 90 2 826
2019 Corporate Services and Chief Financial Officer 57 29 9 1 1 2 0 88 3 196
2019 Innovation and Chief Information Officer Branch 57 24 8 3 3 5 0 85 7 68

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Library and Archives Canada 31 48 10 7 2 2 1 81 9 825
2019 Corporate Services and Chief Financial Officer 39 39 10 7 2 1 1 80 10 195
2019 Innovation and Chief Information Officer Branch 43 33 14 7 3 0 0 77 10 69

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Library and Archives Canada 56 27 7 1 1 6 2 90 2 823
2019 Corporate Services and Chief Financial Officer 60 24 6 0 1 6 3 93 1 196
2019 Innovation and Chief Information Officer Branch 68 17 6 0 0 8 2 93 0 69

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Library and Archives Canada 9 91 827
2019 Corporate Services and Chief Financial Officer 6 94 197

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Library and Archives Canada 64 36 73
2019 Corporate Services and Chief Financial Officer 44 56 13

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Library and Archives Canada 46 54 73
2019 Corporate Services and Chief Financial Officer 43 57 13

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Library and Archives Canada 8 92 73

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Library and Archives Canada 0 100 73
2019 Corporate Services and Chief Financial Officer 0 100 13

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Corporate Services and Chief Financial Officer 0 100 13

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Corporate Services and Chief Financial Officer 0 100 13

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Library and Archives Canada 42 58 72
2019 Corporate Services and Chief Financial Officer 43 57 12

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Library and Archives Canada 33 67 72

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Library and Archives Canada 43 57 72

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Library and Archives Canada 23 77 72

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Library and Archives Canada 26 74 72

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Library and Archives Canada 59 41 72
2019 Corporate Services and Chief Financial Officer 57 43 12

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Library and Archives Canada 33 67 72

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Library and Archives Canada 0 100 72
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Library and Archives Canada 9 91 72

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Library and Archives Canada 34 66 72

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Library and Archives Canada 20 80 72

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Library and Archives Canada 14 86 72

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Library and Archives Canada 63 37 71
2019 Corporate Services and Chief Financial Officer 54 46 12

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Library and Archives Canada 20 80 71

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Library and Archives Canada 15 85 71

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Library and Archives Canada 12 88 71
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Library and Archives Canada 9 91 71
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Library and Archives Canada 9 91 71

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Library and Archives Canada 12 88 71
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Library and Archives Canada 26 74 71

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Corporate Services and Chief Financial Officer 47 53 12

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Corporate Services and Chief Financial Officer 50 50 12

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Corporate Services and Chief Financial Officer 0 100 12

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Library and Archives Canada 12 88 826
2019 Corporate Services and Chief Financial Officer 6 94 196

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Library and Archives Canada 14 16 17 6 4 32 10 53 18 825
2019 Corporate Services and Chief Financial Officer 16 21 14 1 1 36 12 71 3 196
2019 Innovation and Chief Information Officer Branch 22 20 11 2 0 34 10 77 3 68

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Library and Archives Canada 28 36 16 4 3 12 1 73 9 828
2019 Corporate Services and Chief Financial Officer 30 43 11 2 0 12 2 85 2 197
2019 Innovation and Chief Information Officer Branch 35 39 11 1 0 13 0 85 2 69

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Library and Archives Canada 4 96 824
2019 Corporate Services and Chief Financial Officer 3 97 195

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Library and Archives Canada 42 58 31

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Library and Archives Canada 66 34 31

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Library and Archives Canada 0 100 31

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Library and Archives Canada 0 100 31

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Library and Archives Canada 15 85 31

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Library and Archives Canada 16 84 31

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Library and Archives Canada 23 77 31

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Library and Archives Canada 30 70 31

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Library and Archives Canada 0 100 31

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Library and Archives Canada 19 81 31

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Library and Archives Canada 0 100 31

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Library and Archives Canada 18 82 31

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Library and Archives Canada 30 70 31

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Library and Archives Canada 0 100 31

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Library and Archives Canada 55 45 31

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Library and Archives Canada 5 95 828
2019 Corporate Services and Chief Financial Officer 3 97 197

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Library and Archives Canada 15 15 18 2 2 38 10 58 7 826
2019 Corporate Services and Chief Financial Officer 18 18 14 1 1 40 8 69 4 195
2019 Innovation and Chief Information Officer Branch 25 16 13 1 0 37 7 73 3 69

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Library and Archives Canada 29 36 15 3 1 14 2 77 6 825
2019 Corporate Services and Chief Financial Officer 31 44 8 3 0 12 2 87 3 195
2019 Innovation and Chief Information Officer Branch 36 40 7 1 0 15 0 89 2 67

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Library and Archives Canada 12 88 826
2019 Corporate Services and Chief Financial Officer 8 92 196
2019 Innovation and Chief Information Officer Branch 10 90 69

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Library and Archives Canada 79 21 103
2019 Corporate Services and Chief Financial Officer 66 34 15

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Library and Archives Canada 59 25 8 6 1 0 2 85 8 81
2019 Corporate Services and Chief Financial Officer 27 45 20 9 0 0 0 71 9 10
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Library and Archives Canada 64 21 8 2 3 1 0 86 5 827
2019 Corporate Services and Chief Financial Officer 67 24 5 1 2 1 1 92 3 196
2019 Innovation and Chief Information Officer Branch 73 14 8 1 0 1 2 91 1 69

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Library and Archives Canada 20 45 19 11 3 1 1 67 14 168
2019 Corporate Services and Chief Financial Officer 28 48 16 4 3 1 0 76 7 66
2019 Innovation and Chief Information Officer Branch 38 33 20 3 4 3 0 73 7 27

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Library and Archives Canada 22 40 20 9 3 5 1 66 12 826
2019 Corporate Services and Chief Financial Officer 28 40 18 5 1 7 0 73 7 197
2019 Innovation and Chief Information Officer Branch 29 31 20 5 1 14 0 69 7 69

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Library and Archives Canada 25 39 19 9 5 3 0 67 14 822
2019 Corporate Services and Chief Financial Officer 33 42 15 5 2 3 0 77 7 196
2019 Innovation and Chief Information Officer Branch 40 34 14 6 1 5 0 78 7 69

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Library and Archives Canada 37 29 17 10 7 0 1 66 16 826
2019 Corporate Services and Chief Financial Officer 48 26 13 5 8 0 1 74 12 197
2019 Innovation and Chief Information Officer Branch 45 23 13 6 12 0 2 69 18 69

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Library and Archives Canada 26 29 25 12 8 0 1 56 20 827
2019 Corporate Services and Chief Financial Officer 22 28 26 16 8 0 1 50 24 197
2019 Innovation and Chief Information Officer Branch 20 40 19 13 7 0 2 60 20 69

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Library and Archives Canada 37 29 21 8 4 0 1 67 12 822
2019 Corporate Services and Chief Financial Officer 26 30 24 12 7 0 1 56 19 196
2019 Innovation and Chief Information Officer Branch 28 39 16 8 9 0 2 67 17 69

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Library and Archives Canada 26 25 22 14 13 1 1 51 27 826
2019 Corporate Services and Chief Financial Officer 22 26 23 17 11 1 1 49 28 197
2019 Innovation and Chief Information Officer Branch 19 33 20 12 13 2 2 54 26 69

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Library and Archives Canada 62 19 7 2 2 0 7 88 5 822
2019 Corporate Services and Chief Financial Officer 61 20 10 3 1 1 4 85 4 195
2019 Innovation and Chief Information Officer Branch 67 18 8 2 0 2 4 90 2 69

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Library and Archives Canada 40 31 15 6 6 0 1 72 13 824
2019 Corporate Services and Chief Financial Officer 42 32 16 6 3 1 0 75 9 196
2019 Innovation and Chief Information Officer Branch 47 34 12 3 2 2 0 83 5 69

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Library and Archives Canada 35 32 19 8 4 1 1 68 12 824
2019 Corporate Services and Chief Financial Officer 35 34 21 7 1 2 0 70 8 196
2019 Innovation and Chief Information Officer Branch 33 35 23 5 2 2 1 70 6 69

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Library and Archives Canada 31 35 19 9 4 0 1 67 13 825
2019 Corporate Services and Chief Financial Officer 25 39 19 13 5 0 0 64 17 197
2019 Innovation and Chief Information Officer Branch 22 43 19 9 7 0 0 64 16 69

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Library and Archives Canada 39 32 16 8 4 0 1 72 13 825
2019 Corporate Services and Chief Financial Officer 40 29 18 9 3 1 0 70 12 196
2019 Innovation and Chief Information Officer Branch 38 32 13 12 4 0 0 70 17 68

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Library and Archives Canada 50 26 10 7 5 1 1 78 12 824
2019 Corporate Services and Chief Financial Officer 56 25 11 7 2 0 0 81 8 196
2019 Innovation and Chief Information Officer Branch 55 24 11 8 2 0 0 80 9 69

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Library and Archives Canada 38 33 17 7 3 0 1 72 10 819
2019 Corporate Services and Chief Financial Officer 37 35 17 9 2 0 0 72 11 194
2019 Innovation and Chief Information Officer Branch 34 40 16 10 0 0 0 74 10 68

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Library and Archives Canada 59 25 9 3 2 0 1 85 5 823
2019 Corporate Services and Chief Financial Officer 67 20 6 3 2 0 2 89 5 197
2019 Innovation and Chief Information Officer Branch 67 16 9 4 2 0 3 86 5 69

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Library and Archives Canada 80 9 3 1 1 1 6 95 2 822
2019 Corporate Services and Chief Financial Officer 83 7 3 1 0 0 6 95 1 196
2019 Innovation and Chief Information Officer Branch 84 8 3 1 0 0 4 96 2 68

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Library and Archives Canada 79 9 5 2 3 0 2 90 5 823
2019 Corporate Services and Chief Financial Officer 83 9 1 2 2 0 3 95 4 197
2019 Innovation and Chief Information Officer Branch 83 10 1 2 2 0 3 95 3 69

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Library and Archives Canada 54 27 11 4 2 0 1 82 6 820
2019 Corporate Services and Chief Financial Officer 64 21 9 3 2 0 2 86 5 195
2019 Innovation and Chief Information Officer Branch 60 20 9 8 2 0 2 81 9 69

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Library and Archives Canada 67 17 8 4 3 0 1 85 7 820
2019 Corporate Services and Chief Financial Officer 71 18 5 3 2 1 1 91 4 196
2019 Innovation and Chief Information Officer Branch 71 19 3 3 2 2 0 92 5 69

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Library and Archives Canada 60 10 3 1 1 0 25 92 3 818
2019 Corporate Services and Chief Financial Officer 68 11 3 1 2 0 15 94 3 195
2019 Innovation and Chief Information Officer Branch 63 15 5 3 2 0 13 90 5 69

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Library and Archives Canada 67 17 7 1 1 0 6 90 2 824
2019 Corporate Services and Chief Financial Officer 80 11 3 1 1 0 5 95 2 197
2019 Innovation and Chief Information Officer Branch 75 12 5 2 2 0 6 92 3 69

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Library and Archives Canada 69 14 6 3 4 0 3 86 7 824
2019 Corporate Services and Chief Financial Officer 85 7 2 1 2 0 3 95 3 196
2019 Innovation and Chief Information Officer Branch 83 6 2 0 2 0 7 97 2 68

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Library and Archives Canada 51 28 11 4 3 0 2 81 7 822
2019 Corporate Services and Chief Financial Officer 56 24 13 3 2 0 1 82 5 197
2019 Innovation and Chief Information Officer Branch 51 21 19 3 5 0 2 73 8 69

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Library and Archives Canada 19 37 32 10 2 0 0 56 12 827
2019 Corporate Services and Chief Financial Officer 22 34 33 9 2 0 0 56 11 197
2019 Innovation and Chief Information Officer Branch 21 40 29 9 2 0 0 61 10 69

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Library and Archives Canada 6 16 34 27 16 0 0 43 23 822
2019 Corporate Services and Chief Financial Officer 4 19 34 28 15 0 0 43 23 195
2019 Innovation and Chief Information Officer Branch 3 20 31 29 16 0 0 46 23 69
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Library and Archives Canada 37 34 14 7 4 3 1 38 62 825
2019 Corporate Services and Chief Financial Officer 42 33 13 3 7 1 0 43 57 196
2019 Innovation and Chief Information Officer Branch 37 30 17 7 8 1 0 37 63 69

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Library and Archives Canada 50 50 494
2019 Corporate Services and Chief Financial Officer 49 51 111
2019 Innovation and Chief Information Officer Branch 50 50 43

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Library and Archives Canada 67 33 487
2019 Corporate Services and Chief Financial Officer 64 36 111
2019 Innovation and Chief Information Officer Branch 60 40 43

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Library and Archives Canada 45 17 13 7 7 1 10 70 15 816
2019 Corporate Services and Chief Financial Officer 38 16 16 7 17 0 5 58 26 195
2019 Innovation and Chief Information Officer Branch 41 20 14 6 16 0 3 63 23 69

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Library and Archives Canada 20 28 15 14 11 1 11 55 28 488
2019 Corporate Services and Chief Financial Officer 36 19 14 7 8 2 14 66 18 111
2019 Innovation and Chief Information Officer Branch 30 12 22 12 7 2 14 51 23 43

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Library and Archives Canada 9 15 13 12 17 2 31 37 43 485
2019 Corporate Services and Chief Financial Officer 13 13 15 8 21 3 27 38 41 110
2019 Innovation and Chief Information Officer Branch 17 15 18 12 19 0 19 40 39 43
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