2019 Public Service Employee Survey Results by Theme for National Cyber Security Directorate / National Security Operations Directorate

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Public Safety Canada 43 34 11 7 4 0 0 77 11 772
2019 National and Cyber Security Branch 44 26 17 10 2 0 0 71 12 98
2019 National Cyber Security Directorate / National Security Operations Directorate 44 26 11 19 0 0 0 70 19 25

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Public Safety Canada 38 35 11 8 7 0 0 73 15 773
2019 National and Cyber Security Branch 44 28 14 9 5 0 0 72 14 99
2019 National Cyber Security Directorate / National Security Operations Directorate 51 22 11 11 4 0 0 74 15 25

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Public Safety Canada 53 32 10 3 2 0 0 85 5 773
2019 National and Cyber Security Branch 53 31 12 3 1 0 0 84 4 98
2019 National Cyber Security Directorate / National Security Operations Directorate 55 26 11 7 0 0 0 81 7 25

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Public Safety Canada 45 34 10 6 4 0 0 79 10 774
2019 National and Cyber Security Branch 45 35 10 8 2 0 0 79 10 99
2019 National Cyber Security Directorate / National Security Operations Directorate 51 22 11 15 0 0 0 74 15 25

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Public Safety Canada 33 29 17 11 9 0 0 63 20 774
2019 National and Cyber Security Branch 37 29 20 9 6 0 0 66 14 98
2019 National Cyber Security Directorate / National Security Operations Directorate 37 21 19 15 7 0 0 59 22 25

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Public Safety Canada 34 33 15 11 8 0 0 66 19 773
2019 National and Cyber Security Branch 37 33 17 8 5 0 0 70 13 99
2019 National Cyber Security Directorate / National Security Operations Directorate 37 26 15 15 7 0 0 63 22 25

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Public Safety Canada 33 23 16 14 11 3 1 58 26 773
2019 National and Cyber Security Branch 28 28 27 9 7 0 0 56 17 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 25 26 4 15 0 0 56 19 25
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Public Safety Canada 55 23 10 4 5 1 3 80 9 773
2019 National and Cyber Security Branch 57 19 13 5 4 2 1 78 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 63 4 19 7 4 0 4 69 12 25

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Public Safety Canada 50 27 9 6 5 1 2 79 12 771
2019 National and Cyber Security Branch 51 29 8 4 6 1 1 82 10 99
2019 National Cyber Security Directorate / National Security Operations Directorate 66 19 11 0 4 0 0 85 4 25

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Public Safety Canada 48 28 8 7 6 0 2 78 14 771
2019 National and Cyber Security Branch 47 30 11 6 5 1 0 78 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 59 11 22 4 4 0 0 70 7 25

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Public Safety Canada 53 27 7 6 6 0 0 81 12 774
2019 National and Cyber Security Branch 48 34 6 5 6 1 0 83 10 99
2019 National Cyber Security Directorate / National Security Operations Directorate 55 30 7 4 4 0 0 85 7 25

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Public Safety Canada 34 32 13 10 6 5 0 70 17 769
2019 National and Cyber Security Branch 46 24 15 9 2 3 0 73 12 98
2019 National Cyber Security Directorate / National Security Operations Directorate 51 26 8 11 0 4 0 81 12 25

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Public Safety Canada 31 34 15 11 8 1 0 65 20 770
2019 National and Cyber Security Branch 36 35 18 8 3 0 0 71 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 40 34 4 22 0 0 0 74 22 25

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Public Safety Canada 20 34 17 15 10 3 0 57 26 766
2019 National and Cyber Security Branch 22 46 16 10 5 2 0 68 15 99
2019 National Cyber Security Directorate / National Security Operations Directorate 29 37 11 15 4 4 0 69 19 25

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Public Safety Canada 20 31 18 19 12 1 0 51 31 771
2019 National and Cyber Security Branch 15 34 16 28 6 1 0 50 34 99
2019 National Cyber Security Directorate / National Security Operations Directorate 25 26 11 30 7 0 0 51 37 25
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Public Safety Canada 38 34 12 9 7 0 0 72 16 775
2019 National and Cyber Security Branch 44 30 12 8 6 0 1 74 14 99
2019 National Cyber Security Directorate / National Security Operations Directorate 52 18 15 11 4 0 0 70 15 25

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Public Safety Canada 31 38 11 13 7 0 0 69 20 768
2019 National and Cyber Security Branch 35 35 15 7 7 0 0 70 15 98
2019 National Cyber Security Directorate / National Security Operations Directorate 44 22 4 11 19 0 0 66 30 25

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Public Safety Canada 43 32 9 7 7 1 1 76 14 771
2019 National and Cyber Security Branch 40 34 10 9 6 0 1 75 15 99
2019 National Cyber Security Directorate / National Security Operations Directorate 52 26 11 4 7 0 0 78 11 25

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Public Safety Canada 29 37 13 13 7 0 0 67 20 768
2019 National and Cyber Security Branch 28 34 15 19 5 0 0 62 23 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 29 11 26 4 0 0 59 30 25

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Public Safety Canada 19 36 15 16 11 2 1 57 28 776
2019 National and Cyber Security Branch 12 39 12 31 6 0 0 51 37 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 18 15 29 7 0 0 48 37 25

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Public Safety Canada 21 29 15 14 17 2 1 52 32 775
2019 National and Cyber Security Branch 25 28 14 23 9 1 0 53 33 99
2019 National Cyber Security Directorate / National Security Operations Directorate 41 22 18 15 4 0 0 63 19 25

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Public Safety Canada 51 26 12 5 3 1 3 79 8 773
2019 National and Cyber Security Branch 49 25 12 7 1 1 5 78 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 44 30 4 15 0 0 7 80 16 25

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Public Safety Canada 50 11 9 7 10 2 11 70 20 774
2019 National and Cyber Security Branch 44 14 10 7 14 2 9 65 24 99
2019 National Cyber Security Directorate / National Security Operations Directorate 44 11 11 11 12 4 8 61 26 25

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Public Safety Canada 45 22 16 8 5 1 3 70 13 774
2019 National and Cyber Security Branch 43 26 12 10 4 1 4 72 15 99
2019 National Cyber Security Directorate / National Security Operations Directorate 43 19 11 7 12 4 4 67 21 25

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Public Safety Canada 39 21 18 8 9 3 3 63 18 769
2019 National and Cyber Security Branch 33 15 23 12 10 1 6 52 23 99
2019 National Cyber Security Directorate / National Security Operations Directorate 32 22 11 11 12 0 11 61 26 25

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Public Safety Canada 57 9 9 5 7 2 11 76 14 771
2019 National and Cyber Security Branch 60 11 6 3 5 0 15 84 9 98
2019 National Cyber Security Directorate / National Security Operations Directorate 55 4 4 0 0 0 38 94 0 25

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Public Safety Canada 72 12 6 2 2 2 4 90 4 771
2019 National and Cyber Security Branch 70 14 5 4 4 0 4 87 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 73 7 0 4 12 0 4 84 16 25

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Public Safety Canada 74 6 7 1 3 4 4 87 5 770
2019 National and Cyber Security Branch 82 5 4 1 2 1 6 93 3 99
2019 National Cyber Security Directorate / National Security Operations Directorate 80 0 4 0 4 0 12 91 4 25

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Public Safety Canada 77 6 4 2 2 1 9 92 4 771
2019 National and Cyber Security Branch 76 2 7 1 3 2 10 88 4 99
2019 National Cyber Security Directorate / National Security Operations Directorate 73 0 4 4 4 0 16 87 9 25

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Public Safety Canada 35 41 10 8 5 0 0 76 13 772
2019 National and Cyber Security Branch 36 42 9 8 4 2 0 79 12 99
2019 National Cyber Security Directorate / National Security Operations Directorate 40 37 15 4 4 0 0 78 7 25

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Public Safety Canada 40 34 12 7 6 0 0 74 14 775
2019 National and Cyber Security Branch 42 33 11 7 6 1 0 76 12 99
2019 National Cyber Security Directorate / National Security Operations Directorate 41 33 15 4 7 0 0 74 11 25

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Public Safety Canada 34 39 12 9 5 0 0 73 14 764
2019 National and Cyber Security Branch 36 46 9 6 2 1 0 83 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 44 29 19 4 4 0 0 74 7 25

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Public Safety Canada 23 40 19 11 3 4 0 66 15 773
2019 National and Cyber Security Branch 26 40 19 7 2 6 0 70 10 98
2019 National Cyber Security Directorate / National Security Operations Directorate 33 33 23 7 0 4 0 69 8 25

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Public Safety Canada 49 30 9 7 5 0 0 79 12 771
2019 National and Cyber Security Branch 47 39 9 3 2 0 0 86 5 99
2019 National Cyber Security Directorate / National Security Operations Directorate 52 33 8 4 4 0 0 85 7 25

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Public Safety Canada 32 34 19 9 5 0 0 67 14 770
2019 National and Cyber Security Branch 34 38 19 8 0 1 0 73 8 98
2019 National Cyber Security Directorate / National Security Operations Directorate 19 45 25 11 0 0 0 64 11 25

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Public Safety Canada 60 17 7 5 4 2 4 83 10 769
2019 National and Cyber Security Branch 49 21 9 6 3 4 7 79 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 45 11 14 7 4 0 18 69 14 25

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Public Safety Canada 45 23 33 776
2019 National and Cyber Security Branch 57 15 28 99
2019 National Cyber Security Directorate / National Security Operations Directorate 51 14 35 25

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Public Safety Canada 6 33 49 3 6 4 357
2019 National and Cyber Security Branch 2 38 55 2 2 2 60
2019 National Cyber Security Directorate / National Security Operations Directorate 7 28 57 7 0 0 14
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Public Safety Canada 48 37 7 4 4 0 0 85 8 770
2019 National and Cyber Security Branch 44 34 10 6 5 0 0 79 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 48 26 11 11 4 0 0 74 15 25

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Public Safety Canada 27 41 15 10 6 0 1 68 16 774
2019 National and Cyber Security Branch 21 43 18 13 6 0 0 64 18 99
2019 National Cyber Security Directorate / National Security Operations Directorate 22 41 14 19 4 0 0 63 22 25

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Public Safety Canada 10 24 39 16 8 1 1 25 35 772
2019 National and Cyber Security Branch 4 20 43 20 11 2 0 32 24 99
2019 National Cyber Security Directorate / National Security Operations Directorate 0 22 37 30 7 4 0 39 23 25

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Public Safety Canada 13 22 26 22 13 1 2 36 37 770
2019 National and Cyber Security Branch 9 28 27 24 13 0 0 36 37 99
2019 National Cyber Security Directorate / National Security Operations Directorate 4 33 26 27 11 0 0 37 37 25

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Public Safety Canada 18 24 32 18 6 1 1 24 43 773
2019 National and Cyber Security Branch 19 20 27 27 6 1 0 33 40 99
2019 National Cyber Security Directorate / National Security Operations Directorate 11 22 26 34 7 0 0 41 34 25

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Public Safety Canada 9 20 36 23 10 1 2 34 30 765
2019 National and Cyber Security Branch 5 18 39 27 10 1 0 38 23 98
2019 National Cyber Security Directorate / National Security Operations Directorate 4 23 34 32 7 0 0 39 27 24

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Public Safety Canada 17 23 27 17 12 2 2 30 42 769
2019 National and Cyber Security Branch 13 19 28 20 15 4 1 36 34 99
2019 National Cyber Security Directorate / National Security Operations Directorate 15 21 29 16 18 0 0 34 36 25

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Public Safety Canada 21 27 25 15 9 2 1 25 49 770
2019 National and Cyber Security Branch 29 26 28 6 10 0 1 16 56 99
2019 National Cyber Security Directorate / National Security Operations Directorate 22 42 22 3 11 0 0 14 64 25

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Public Safety Canada 16 21 35 17 7 2 1 25 39 770
2019 National and Cyber Security Branch 8 29 33 18 9 1 1 28 38 99
2019 National Cyber Security Directorate / National Security Operations Directorate 4 34 29 22 11 0 0 33 37 25

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Public Safety Canada 22 25 31 14 7 1 0 21 47 774
2019 National and Cyber Security Branch 23 23 37 14 2 1 0 16 47 99
2019 National Cyber Security Directorate / National Security Operations Directorate 31 44 11 7 7 0 0 14 75 25

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Public Safety Canada 13 34 20 18 11 5 0 49 30 772
2019 National and Cyber Security Branch 10 40 24 15 8 2 0 51 24 98
2019 National Cyber Security Directorate / National Security Operations Directorate 20 30 19 23 8 0 0 50 31 24

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Public Safety Canada 51 25 8 10 7 0 0 76 17 776
2019 National and Cyber Security Branch 57 21 10 5 6 0 0 78 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 55 23 11 7 4 0 0 78 11 25

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Public Safety Canada 55 28 5 7 5 0 0 84 11 773
2019 National and Cyber Security Branch 62 28 3 6 2 0 0 90 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 58 35 4 0 4 0 0 93 4 25

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Public Safety Canada 51 32 8 5 3 0 0 83 9 776
2019 National and Cyber Security Branch 61 27 5 4 3 1 0 89 7 99
2019 National Cyber Security Directorate / National Security Operations Directorate 59 22 11 4 4 0 0 81 7 25

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Public Safety Canada 38 36 13 8 4 2 0 75 12 770
2019 National and Cyber Security Branch 44 35 7 11 2 1 0 80 12 99
2019 National Cyber Security Directorate / National Security Operations Directorate 49 37 7 4 4 0 0 85 7 25

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Public Safety Canada 45 32 12 4 4 3 0 79 9 772
2019 National and Cyber Security Branch 56 27 9 4 2 2 0 85 6 99
2019 National Cyber Security Directorate / National Security Operations Directorate 67 18 4 0 4 7 0 92 4 25

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Public Safety Canada 48 35 8 5 3 0 0 84 8 773
2019 National and Cyber Security Branch 57 32 7 3 2 0 0 89 5 98
2019 National Cyber Security Directorate / National Security Operations Directorate 65 23 4 4 4 0 0 88 8 24

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Public Safety Canada 36 27 13 9 7 4 4 69 17 774
2019 National and Cyber Security Branch 39 29 18 6 3 6 1 72 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 33 18 7 4 7 0 68 12 25

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Public Safety Canada 29 35 16 10 6 3 2 66 17 774
2019 National and Cyber Security Branch 26 42 14 12 3 4 0 70 15 99
2019 National Cyber Security Directorate / National Security Operations Directorate 34 33 11 11 4 7 0 72 16 25

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Public Safety Canada 32 35 19 8 5 1 0 68 13 770
2019 National and Cyber Security Branch 35 40 13 5 3 5 0 78 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 41 44 4 0 4 7 0 92 4 25

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Public Safety Canada 18 19 20 14 13 12 4 44 32 771
2019 National and Cyber Security Branch 16 23 18 13 10 16 4 49 29 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 18 18 19 11 4 0 50 31 25

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Public Safety Canada 33 42 4 15 6 0 0 75 21 774
2019 National and Cyber Security Branch 27 45 7 15 6 0 0 72 21 98
2019 National Cyber Security Directorate / National Security Operations Directorate 11 38 16 31 4 0 0 49 34 24

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Public Safety Canada 47 32 5 9 7 0 0 79 16 773
2019 National and Cyber Security Branch 53 28 3 11 5 0 0 80 16 98
2019 National Cyber Security Directorate / National Security Operations Directorate 46 31 0 23 0 0 0 77 23 24

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Public Safety Canada 47 35 9 7 3 0 0 82 9 775
2019 National and Cyber Security Branch 48 36 8 5 1 1 2 86 6 98
2019 National Cyber Security Directorate / National Security Operations Directorate 51 30 0 15 0 0 4 84 16 25

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Public Safety Canada 67 18 5 7 4 0 0 85 10 773
2019 National and Cyber Security Branch 66 20 2 8 4 0 0 87 11 99
2019 National Cyber Security Directorate / National Security Operations Directorate 67 15 4 11 4 0 0 81 15 25

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Public Safety Canada 72 15 6 4 2 0 0 88 6 775
2019 National and Cyber Security Branch 75 12 4 7 3 0 0 87 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 70 15 7 0 7 0 0 85 7 25

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Public Safety Canada 82 9 4 2 2 0 1 92 4 769
2019 National and Cyber Security Branch 74 13 5 6 2 0 1 88 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 74 11 4 4 4 0 4 88 8 25

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Public Safety Canada 41 29 17 6 3 4 1 74 9 774
2019 National and Cyber Security Branch 26 32 24 11 5 2 0 59 16 99
2019 National Cyber Security Directorate / National Security Operations Directorate 30 37 18 4 7 4 0 69 12 25

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Public Safety Canada 35 41 7 7 5 1 5 80 13 771
2019 National and Cyber Security Branch 28 43 5 13 5 0 6 76 19 98
2019 National Cyber Security Directorate / National Security Operations Directorate 38 30 4 19 0 0 10 75 21 25

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Public Safety Canada 55 21 7 3 2 7 4 86 6 771
2019 National and Cyber Security Branch 55 18 7 3 2 9 6 86 6 97
2019 National Cyber Security Directorate / National Security Operations Directorate 72 11 4 0 4 0 10 92 4 25

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Public Safety Canada 17 83 775
2019 National and Cyber Security Branch 17 83 99

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Public Safety Canada 43 57 129
2019 National and Cyber Security Branch 38 62 16

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Public Safety Canada 67 33 129
2019 National and Cyber Security Branch 50 50 16

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Public Safety Canada 9 91 129

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Public Safety Canada 0 100 129
2019 National and Cyber Security Branch 0 100 16

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Public Safety Canada 7 93 129

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Public Safety Canada 40 60 128
2019 National and Cyber Security Branch 33 67 16

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Public Safety Canada 41 59 128

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Public Safety Canada 48 52 128
2019 National and Cyber Security Branch 55 45 16

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Public Safety Canada 39 61 128

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Public Safety Canada 35 65 128
2019 National and Cyber Security Branch 44 56 16

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Public Safety Canada 58 42 128
2019 National and Cyber Security Branch 57 43 16

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Public Safety Canada 38 62 128
2019 National and Cyber Security Branch 45 55 16

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Public Safety Canada 0 100 128
2019 National and Cyber Security Branch 0 100 16

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Public Safety Canada 9 91 128

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Public Safety Canada 10 90 128
2019 National and Cyber Security Branch 0 100 16

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Public Safety Canada 48 52 128
2019 National and Cyber Security Branch 50 50 16

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Public Safety Canada 23 77 128

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Public Safety Canada 11 89 128

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Public Safety Canada 53 47 128
2019 National and Cyber Security Branch 44 56 16

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Public Safety Canada 25 75 128

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Public Safety Canada 9 91 128

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Public Safety Canada 11 89 128

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Public Safety Canada 4 96 128

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 National and Cyber Security Branch 0 100 16

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Public Safety Canada 8 92 128

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Public Safety Canada 12 88 128
2019 National and Cyber Security Branch 0 100 16

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Public Safety Canada 30 70 128
2019 National and Cyber Security Branch 40 60 16

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 National and Cyber Security Branch 28 72 16

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 National and Cyber Security Branch 50 50 16

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 National and Cyber Security Branch 0 100 16

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 National and Cyber Security Branch 61 39 16

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 National and Cyber Security Branch 0 100 16

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Public Safety Canada 22 78 775
2019 National and Cyber Security Branch 15 85 99

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Public Safety Canada 15 15 18 8 8 28 8 47 25 776
2019 National and Cyber Security Branch 22 18 19 7 3 25 7 57 15 99
2019 National Cyber Security Directorate / National Security Operations Directorate 25 15 19 7 4 26 4 57 15 25

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Public Safety Canada 31 28 16 6 7 10 2 68 14 774
2019 National and Cyber Security Branch 40 28 15 4 3 6 4 76 7 99
2019 National Cyber Security Directorate / National Security Operations Directorate 59 19 8 0 4 11 0 87 4 25

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Public Safety Canada 9 91 776

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Public Safety Canada 42 58 66

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Public Safety Canada 82 18 66

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Public Safety Canada 0 100 66

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Public Safety Canada 12 88 66

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Public Safety Canada 25 75 64

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Public Safety Canada 27 73 64

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Public Safety Canada 11 89 64

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Public Safety Canada 32 68 64

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Public Safety Canada 29 71 64

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Public Safety Canada 8 92 64

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Public Safety Canada 8 92 64

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Public Safety Canada 16 84 64

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Public Safety Canada 16 84 64

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Public Safety Canada 0 100 64

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Public Safety Canada 9 91 64

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Public Safety Canada 34 66 64

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Public Safety Canada 18 82 64

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Public Safety Canada 8 92 64

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Public Safety Canada 14 86 64

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Public Safety Canada 49 51 64

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Public Safety Canada 10 90 771
2019 National and Cyber Security Branch 8 92 99

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Public Safety Canada 16 15 20 4 5 33 7 51 15 774
2019 National and Cyber Security Branch 25 17 16 2 2 35 4 68 6 98
2019 National Cyber Security Directorate / National Security Operations Directorate 22 20 7 0 4 41 7 79 7 25

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Public Safety Canada 32 26 18 3 5 14 1 69 10 776
2019 National and Cyber Security Branch 44 26 14 2 1 13 0 81 3 99
2019 National Cyber Security Directorate / National Security Operations Directorate 59 15 7 0 4 15 0 87 4 25

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Public Safety Canada 17 83 775
2019 National and Cyber Security Branch 19 81 99
2019 National Cyber Security Directorate / National Security Operations Directorate 23 77 25

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Public Safety Canada 78 22 128
2019 National and Cyber Security Branch 65 35 14

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Public Safety Canada 49 32 4 11 4 0 0 81 15 97
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Public Safety Canada 67 19 6 3 4 1 0 87 7 774
2019 National and Cyber Security Branch 72 19 3 2 4 1 0 92 6 99
2019 National Cyber Security Directorate / National Security Operations Directorate 74 15 7 0 4 0 0 89 4 25

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Public Safety Canada 20 48 15 10 5 1 2 69 15 271
2019 National and Cyber Security Branch 13 56 7 18 0 0 5 73 19 42
2019 National Cyber Security Directorate / National Security Operations Directorate 9 61 0 20 0 0 11 78 22 10

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Public Safety Canada 31 38 16 8 4 3 0 71 12 772
2019 National and Cyber Security Branch 34 34 18 8 2 5 0 72 10 99
2019 National Cyber Security Directorate / National Security Operations Directorate 41 29 14 7 4 4 0 73 12 25

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Public Safety Canada 24 33 18 14 10 2 0 58 24 773
2019 National and Cyber Security Branch 24 39 17 12 8 1 0 64 19 98
2019 National Cyber Security Directorate / National Security Operations Directorate 34 26 18 7 11 4 0 62 19 25

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Public Safety Canada 23 26 25 11 14 0 1 50 25 773
2019 National and Cyber Security Branch 19 30 25 9 17 0 0 49 27 98
2019 National Cyber Security Directorate / National Security Operations Directorate 15 38 23 4 20 0 0 53 24 24

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Public Safety Canada 17 29 26 17 10 0 0 47 27 773
2019 National and Cyber Security Branch 21 32 23 15 8 1 0 53 24 99
2019 National Cyber Security Directorate / National Security Operations Directorate 27 22 26 15 11 0 0 49 25 25

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Public Safety Canada 22 32 24 14 7 0 1 55 21 773
2019 National and Cyber Security Branch 26 39 18 12 5 1 0 65 17 99
2019 National Cyber Security Directorate / National Security Operations Directorate 23 34 22 18 4 0 0 56 22 25

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Public Safety Canada 18 24 22 18 17 0 1 42 35 770
2019 National and Cyber Security Branch 24 19 27 18 12 0 0 43 29 98
2019 National Cyber Security Directorate / National Security Operations Directorate 30 15 25 22 7 0 0 45 29 25

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Public Safety Canada 41 27 15 8 5 0 3 71 14 767
2019 National and Cyber Security Branch 47 30 11 6 4 1 1 79 10 96
2019 National Cyber Security Directorate / National Security Operations Directorate 30 37 18 3 7 0 4 70 11 25

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Public Safety Canada 31 29 20 10 10 0 1 60 21 772
2019 National and Cyber Security Branch 33 30 17 13 8 0 0 63 20 98
2019 National Cyber Security Directorate / National Security Operations Directorate 38 22 18 11 11 0 0 60 22 25

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Public Safety Canada 25 32 24 10 6 1 1 59 17 768
2019 National and Cyber Security Branch 30 31 22 12 3 2 0 62 15 96
2019 National Cyber Security Directorate / National Security Operations Directorate 30 23 19 23 0 4 0 55 24 24

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Public Safety Canada 21 34 22 14 7 1 1 56 21 769
2019 National and Cyber Security Branch 20 34 28 13 3 1 1 55 17 97
2019 National Cyber Security Directorate / National Security Operations Directorate 26 22 30 18 0 0 4 50 19 25

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Public Safety Canada 26 29 19 14 11 0 0 56 25 769
2019 National and Cyber Security Branch 26 28 21 16 8 1 0 55 24 98
2019 National Cyber Security Directorate / National Security Operations Directorate 40 7 26 19 7 0 0 48 26 25

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Public Safety Canada 43 25 16 8 7 0 0 68 15 769
2019 National and Cyber Security Branch 43 29 16 8 3 1 0 72 11 98
2019 National Cyber Security Directorate / National Security Operations Directorate 44 34 11 7 4 0 0 78 11 25

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Public Safety Canada 37 30 18 10 4 0 1 68 14 769
2019 National and Cyber Security Branch 51 26 10 11 2 0 0 77 13 97
2019 National Cyber Security Directorate / National Security Operations Directorate 59 19 8 15 0 0 0 78 15 25

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Public Safety Canada 54 22 13 6 5 0 1 77 11 764
2019 National and Cyber Security Branch 59 23 11 6 1 0 0 82 7 98
2019 National Cyber Security Directorate / National Security Operations Directorate 51 19 19 7 4 0 0 70 11 25

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Public Safety Canada 72 11 5 2 3 0 7 89 5 770
2019 National and Cyber Security Branch 74 6 6 6 1 1 7 86 7 98
2019 National Cyber Security Directorate / National Security Operations Directorate 70 8 8 7 0 0 7 84 8 25

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Public Safety Canada 72 12 6 3 5 0 2 86 9 770
2019 National and Cyber Security Branch 76 8 7 1 5 0 4 87 6 99
2019 National Cyber Security Directorate / National Security Operations Directorate 85 7 4 0 4 0 0 93 4 25

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Public Safety Canada 60 24 9 3 3 0 1 84 7 769
2019 National and Cyber Security Branch 60 24 9 6 2 0 0 84 8 99
2019 National Cyber Security Directorate / National Security Operations Directorate 66 22 11 0 0 0 0 89 0 25

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Public Safety Canada 57 19 10 6 6 0 1 77 13 766
2019 National and Cyber Security Branch 61 20 10 5 4 0 0 81 9 98
2019 National Cyber Security Directorate / National Security Operations Directorate 66 11 15 4 4 0 0 78 7 25

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Public Safety Canada 59 12 6 2 1 0 19 88 4 761
2019 National and Cyber Security Branch 61 11 6 5 3 0 15 84 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 67 14 7 0 0 0 11 92 0 25

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Public Safety Canada 73 14 5 2 1 0 5 92 3 769
2019 National and Cyber Security Branch 77 11 6 5 0 0 1 88 5 99
2019 National Cyber Security Directorate / National Security Operations Directorate 64 21 4 7 0 0 4 88 8 25

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Public Safety Canada 74 11 5 2 5 1 2 87 7 768
2019 National and Cyber Security Branch 73 13 5 0 5 3 1 90 5 99
2019 National Cyber Security Directorate / National Security Operations Directorate 85 11 0 0 0 0 4 100 0 25

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Public Safety Canada 54 26 11 5 3 0 2 81 8 768
2019 National and Cyber Security Branch 52 28 10 7 3 0 0 80 9 99
2019 National Cyber Security Directorate / National Security Operations Directorate 70 15 7 7 0 0 0 85 7 25

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Public Safety Canada 13 34 36 13 5 0 0 47 17 774
2019 National and Cyber Security Branch 15 37 31 14 4 0 0 52 18 99
2019 National Cyber Security Directorate / National Security Operations Directorate 27 26 32 7 7 0 0 53 15 25

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Public Safety Canada 10 19 39 21 11 0 0 32 29 768
2019 National and Cyber Security Branch 10 15 33 27 16 0 0 42 25 99
2019 National Cyber Security Directorate / National Security Operations Directorate 7 15 36 14 27 0 0 41 22 25
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Public Safety Canada 22 33 22 10 11 2 0 22 78 772
2019 National and Cyber Security Branch 20 33 25 8 11 4 0 21 79 98
2019 National Cyber Security Directorate / National Security Operations Directorate 20 25 47 0 9 0 0 20 80 24

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Public Safety Canada 62 38 592
2019 National and Cyber Security Branch 64 36 77
2019 National Cyber Security Directorate / National Security Operations Directorate 52 48 19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Public Safety Canada 40 60 583
2019 National and Cyber Security Branch 36 64 76
2019 National Cyber Security Directorate / National Security Operations Directorate 48 52 19

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Public Safety Canada 33 19 18 12 12 0 6 56 25 756
2019 National and Cyber Security Branch 32 28 17 10 9 0 4 62 20 97
2019 National Cyber Security Directorate / National Security Operations Directorate 32 26 23 11 4 0 4 60 16 25

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Public Safety Canada 15 24 16 17 19 3 7 42 40 578
2019 National and Cyber Security Branch 9 27 20 15 20 3 6 39 38 77
2019 National Cyber Security Directorate / National Security Operations Directorate 5 26 16 16 16 0 21 40 40 19

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Public Safety Canada 5 16 14 18 38 2 7 23 62 577
2019 National and Cyber Security Branch 7 17 13 17 38 2 6 26 60 77
2019 National Cyber Security Directorate / National Security Operations Directorate 0 26 16 15 27 0 16 31 50 19
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