2019 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - Other occupational group

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 31 0 0 0 0 0 100 0 13
2018 Other occupational group 39 28 6 22 6 0 0 67 28 18
2017 Other occupational group 40 21 19 7 12 0 0 61 19 12
2011 Other occupational group 38 45 2 12 0 2 0 85 12 42
2008 Other occupational group 42 46 5 6 2 0 0 88 7 124

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 15 8 0 0 0 77 8 13
2018 Other occupational group 44 22 6 17 11 0 0 67 28 18
2017 Other occupational group 14 60 7 12 7 0 0 74 19 12

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 77 23 0 0 0 0 0 100 0 13
2018 Other occupational group 79 0 5 11 5 0 0 79 16 19
2017 Other occupational group 60 21 19 0 0 0 0 81 0 12
2011 Other occupational group 54 39 5 2 0 0 0 93 2 41

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 46 0 0 0 0 0 100 0 13
2018 Other occupational group 47 26 16 5 5 0 0 74 11 19
2017 Other occupational group 33 40 26 0 0 0 0 74 0 12
2011 Other occupational group 45 43 5 5 0 2 0 90 5 42
2008 Other occupational group 54 35 7 3 0 0 0 90 3 124

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 31 15 8 0 8 0 75 8 13
2018 Other occupational group 33 11 39 6 11 0 0 44 17 18
2017 Other occupational group 40 46 7 0 7 0 0 86 7 12
2011 Other occupational group 32 37 17 5 7 0 2 70 13 41

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 15 0 8 0 0 77 8 13
2018 Other occupational group 33 28 28 0 11 0 0 61 11 18
2017 Other occupational group 33 40 19 0 7 0 0 74 7 12
2011 Other occupational group 37 39 5 10 10 0 0 76 20 41
2008 Other occupational group 37 40 13 7 2 1 0 77 10 123

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 23 31 8 8 0 0 54 15 13
2018 Other occupational group 28 28 28 6 6 0 6 59 12 18
2017 Other occupational group 26 21 32 0 14 7 0 51 15 12
2011 Other occupational group 24 41 10 5 7 7 5 75 14 41
2008 Other occupational group 35 29 18 7 3 5 2 70 11 124
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 23 8 0 0 0 0 92 0 13

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 31 8 0 0 8 0 92 0 13
2018 Other occupational group 32 37 11 16 5 0 0 68 21 19
2017 Other occupational group 47 28 12 0 12 0 0 75 12 12
2011 Other occupational group 48 21 17 7 5 2 0 71 12 42
2008 Other occupational group 49 25 6 10 5 4 1 78 15 124

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 15 8 8 0 0 0 85 8 13
2018 Other occupational group 32 47 11 5 5 0 0 79 11 19
2017 Other occupational group 26 60 0 0 7 7 0 92 8 12
2011 Other occupational group 40 31 10 14 2 2 0 73 17 42
2008 Other occupational group 43 30 10 7 7 2 2 75 15 124

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 54 8 0 0 0 0 92 0 13
2018 Other occupational group 32 37 5 11 16 0 0 68 26 19
2017 Other occupational group 47 14 12 26 0 0 0 61 26 12

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 15 0 0 8 0 83 0 13
2018 Other occupational group 32 21 16 5 16 11 0 59 24 19
2017 Other occupational group 26 14 19 0 19 21 0 51 24 12
2011 Other occupational group 15 27 32 0 10 12 5 50 12 41

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 23 15 15 0 0 0 69 15 13
2018 Other occupational group 21 26 21 11 16 5 0 50 28 19
2017 Other occupational group 26 26 7 0 19 21 0 67 24 12
2011 Other occupational group 19 29 19 17 12 5 0 50 30 42
2008 Other occupational group 29 29 11 10 13 6 2 63 25 124

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 8 23 31 0 0 0 46 31 13
2018 Other occupational group 11 21 16 21 16 11 5 38 44 19
2017 Other occupational group 14 12 14 12 19 28 0 36 44 12
2011 Other occupational group 12 33 21 10 10 10 5 53 22 42
2008 Other occupational group 13 36 11 20 9 11 1 55 33 123

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 23 15 23 0 0 0 62 23 13
2018 Other occupational group 5 26 26 16 16 5 5 35 35 19
2017 Other occupational group 14 19 19 7 19 21 0 42 33 12
2011 Other occupational group 14 29 14 21 17 5 0 45 40 42
2008 Other occupational group 23 28 14 16 11 8 1 55 29 123
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 15 8 0 0 0 77 8 13
2018 Other occupational group 32 11 5 21 26 0 5 44 50 19
2017 Other occupational group 33 26 14 0 19 7 0 64 21 12
2011 Other occupational group 24 38 17 12 10 0 0 62 21 42

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 23 15 15 0 0 0 69 15 13
2018 Other occupational group 47 16 5 21 5 0 5 67 28 19
2017 Other occupational group 43 23 13 21 0 0 0 66 21 11

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 38 8 8 0 0 0 85 8 13
2018 Other occupational group 32 21 26 11 11 0 0 53 21 19
2017 Other occupational group 33 40 0 14 12 0 0 74 26 12
2011 Other occupational group 40 31 14 10 5 0 0 71 14 42
2008 Other occupational group 32 37 12 9 7 2 1 71 17 124

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 54 15 8 0 0 0 77 8 13
2018 Other occupational group 53 21 16 5 5 0 0 74 11 19
2017 Other occupational group 35 39 7 7 12 0 0 74 19 12
2011 Other occupational group 29 24 21 14 10 0 2 54 24 42
2008 Other occupational group 40 27 10 10 7 1 5 72 18 124

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 17 25 25 8 8 8 8 50 20 12
2018 Other occupational group 22 17 22 17 17 6 0 41 35 18
2017 Other occupational group 14 58 7 0 7 14 0 84 8 12
2011 Other occupational group 14 33 10 21 14 2 5 51 38 42
2008 Other occupational group 28 23 19 20 7 4 1 53 27 123

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 23 38 0 8 8 0 50 8 13
2018 Other occupational group 17 17 11 17 33 6 0 35 53 18
2017 Other occupational group 32 33 21 0 7 7 0 70 8 12
2011 Other occupational group 12 29 7 17 21 2 12 47 44 42
2008 Other occupational group 11 31 16 18 16 3 4 46 37 123

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 23 0 15 0 0 0 85 15 13

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 8 15 0 0 15 8 80 0 13

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 23 23 15 0 0 0 62 15 13

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 0 38 8 0 15 0 45 9 13

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 8 15 8 0 8 0 75 8 13

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 8 15 0 0 8 0 83 0 13

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 8 8 8 0 0 15 82 9 13

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 15 8 0 0 8 8 91 0 13

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 54 8 0 8 0 0 85 8 13
2018 Other occupational group 37 26 16 11 11 0 0 63 21 19
2017 Other occupational group 33 46 14 0 7 0 0 79 7 12
2011 Other occupational group 34 37 15 10 5 0 0 71 15 41

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 23 23 0 0 0 0 77 0 13
2018 Other occupational group 47 26 11 11 5 0 0 74 16 19
2017 Other occupational group 47 46 0 7 0 0 0 93 7 12

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 38 23 8 0 0 0 69 8 13
2018 Other occupational group 53 11 11 11 16 0 0 63 26 19
2017 Other occupational group 40 40 0 12 7 0 0 81 19 12
2011 Other occupational group 36 36 19 7 0 0 2 73 7 42

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 38 23 0 0 15 0 73 0 13
2018 Other occupational group 39 11 39 11 0 0 0 50 11 18
2017 Other occupational group 19 46 7 7 0 21 0 82 9 12

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 46 8 8 0 0 0 85 8 13
2018 Other occupational group 47 26 11 11 5 0 0 74 16 19
2017 Other occupational group 47 33 0 12 0 7 0 87 13 12
2011 Other occupational group 29 34 15 5 10 0 7 68 16 41

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 23 23 15 8 0 0 54 23 13
2018 Other occupational group 32 37 11 11 11 0 0 68 21 19
2017 Other occupational group 26 67 0 0 0 7 0 100 0 12
2011 Other occupational group 43 33 7 5 10 2 0 78 15 42
2008 Other occupational group 28 30 19 13 8 1 2 60 21 124

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 31 0 8 0 0 0 92 8 13
2017 Other occupational group 28 26 7 7 12 19 0 67 24 12
2011 Other occupational group 32 39 5 7 12 2 2 74 21 41

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Other occupational group 8 54 38 13
2018 Other occupational group 5 42 53 19
2017 Other occupational group 21 43 36 11
2011 Other occupational group 24 48 29 42

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2011 Other occupational group 20 30 10 10 9999 30 10
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 54 8 0 0 0 0 92 0 13
2018 Other occupational group 58 21 16 5 0 0 0 79 5 19
2017 Other occupational group 46 26 14 0 14 0 0 72 14 12
2011 Other occupational group 29 48 14 0 7 2 0 78 7 42
2008 Other occupational group 44 41 7 6 2 0 0 85 8 124

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 46 8 15 0 0 0 77 15 13
2018 Other occupational group 22 33 22 6 11 6 0 59 18 18
2017 Other occupational group 14 33 14 0 32 7 0 51 34 12
2011 Other occupational group 24 40 12 7 14 2 0 66 22 42

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 46 31 8 0 0 0 8 62 13
2018 Other occupational group 16 42 11 16 5 5 5 24 65 19
2017 Other occupational group 0 51 35 7 0 7 0 8 55 12
2011 Other occupational group 14 24 38 7 14 0 2 22 39 42
2008 Other occupational group 11 21 29 25 9 2 3 36 33 123

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 0 15 31 31 8 8 8 45 18 13
2018 Other occupational group 26 21 11 26 5 11 0 35 53 19
2017 Other occupational group 7 12 19 14 12 21 14 40 30 12
2011 Other occupational group 14 21 24 17 19 2 2 38 38 42
2008 Other occupational group 7 16 21 29 21 2 4 53 25 124

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 23 38 0 0 8 0 0 58 13
2018 Other occupational group 26 5 16 32 11 5 5 47 35 19
2017 Other occupational group 7 40 12 12 0 14 14 17 66 12
2011 Other occupational group 17 17 26 29 7 0 5 38 35 42
2008 Other occupational group 14 19 28 21 12 2 5 35 34 124

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 23 23 38 8 0 0 46 31 13
2018 Other occupational group 16 16 32 11 16 11 0 29 35 19
2017 Other occupational group 12 12 33 14 0 14 14 19 34 12
2011 Other occupational group 5 10 26 31 24 0 5 58 15 42
2008 Other occupational group 6 14 32 27 18 1 2 47 20 124

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 8 15 15 15 0 0 31 54 13
2018 Other occupational group 32 16 26 11 5 5 5 18 53 19
2017 Other occupational group 0 19 21 39 0 7 14 49 24 12
2011 Other occupational group 14 21 21 19 19 0 5 40 38 42
2008 Other occupational group 11 15 27 22 16 2 7 42 29 123

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 8 38 8 31 8 0 42 17 13
2018 Other occupational group 5 11 16 32 32 5 0 67 17 19
2017 Other occupational group 0 7 7 39 12 21 14 79 11 12
2011 Other occupational group 2 12 33 19 21 2 10 46 16 42
2008 Other occupational group 2 9 19 28 23 5 13 63 14 124

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 17 33 8 25 17 0 0 42 50 12
2018 Other occupational group 16 21 11 16 26 11 0 47 41 19
2017 Other occupational group 14 26 19 12 0 14 14 17 56 12

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 31 23 23 15 0 0 38 38 13

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 54 8 8 8 15 0 73 18 13

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 46 8 8 0 0 0 85 8 13
2018 Other occupational group 32 32 21 11 5 0 0 63 16 19
2017 Other occupational group 33 42 0 12 12 0 0 75 25 12

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 31 15 0 0 0 0 85 0 13
2018 Other occupational group 53 32 11 5 0 0 0 84 5 19
2017 Other occupational group 40 47 0 0 12 0 0 88 12 12

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 54 8 0 0 0 0 92 0 13
2018 Other occupational group 47 32 5 11 0 0 5 83 11 19

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 31 15 15 0 15 0 64 18 13
2018 Other occupational group 39 39 17 6 0 0 0 78 6 18
2017 Other occupational group 33 46 0 7 7 7 0 85 15 12
2011 Other occupational group 26 45 12 2 10 5 0 75 13 42

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 46 0 8 8 8 0 83 17 13
2018 Other occupational group 39 17 39 6 0 0 0 56 6 18
2017 Other occupational group 40 33 7 0 0 19 0 91 0 12

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 46 8 8 0 0 0 85 8 13
2018 Other occupational group 44 22 28 0 6 0 0 67 6 18
2017 Other occupational group 40 40 12 0 0 7 0 87 0 12
2011 Other occupational group 36 36 21 0 7 0 0 71 7 42
2008 Other occupational group 46 28 13 9 3 1 0 75 12 123

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 46 23 0 0 0 15 73 0 13
2018 Other occupational group 16 32 21 5 21 5 0 50 28 19
2017 Other occupational group 19 28 14 0 32 7 0 51 34 12

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 31 15 23 0 8 8 55 27 13
2018 Other occupational group 22 17 33 6 17 6 0 41 24 18
2017 Other occupational group 33 21 0 0 32 14 0 63 37 12
2011 Other occupational group 19 38 10 7 17 5 5 63 26 42
2008 Other occupational group 38 30 9 10 6 6 2 73 17 124

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 38 15 8 0 15 0 73 9 13
2018 Other occupational group 22 44 17 11 6 0 0 67 17 18

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 17 17 17 25 8 17 0 40 40 12
2018 Other occupational group 11 22 22 11 17 17 0 40 33 18
2017 Other occupational group 19 14 14 7 32 14 0 39 45 12
2011 Other occupational group 14 19 21 19 12 10 5 39 36 42

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 77 0 15 0 0 0 85 15 13
2017 Other occupational group 53 28 7 12 0 0 0 81 12 12
2011 Other occupational group 52 43 2 2 0 0 0 95 2 42
2008 Other occupational group 46 43 4 4 2 0 0 89 7 123

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 31 31 15 15 8 0 0 62 23 13
2017 Other occupational group 46 28 0 14 12 0 0 74 26 12
2011 Other occupational group 60 33 2 2 2 0 0 93 5 42

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 0 23 0 0 0 77 23 13
2017 Other occupational group 54 7 0 39 0 0 0 61 39 12

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 23 15 8 8 0 0 69 15 13
2017 Other occupational group 35 39 12 7 7 0 0 74 14 12
2011 Other occupational group 67 29 0 5 0 0 0 95 5 42
2008 Other occupational group 73 14 5 7 1 0 1 88 7 123

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 15 8 0 0 0 15 91 0 13
2017 Other occupational group 67 7 12 7 7 0 0 74 14 12
2011 Other occupational group 62 21 5 0 2 0 10 92 3 42
2008 Other occupational group 56 21 10 2 4 1 7 83 6 123

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 85 8 0 0 0 0 8 100 0 13
2017 Other occupational group 67 14 0 12 7 0 0 81 19 12
2011 Other occupational group 69 24 0 0 0 0 7 100 0 42
2008 Other occupational group 69 10 5 5 2 0 10 88 7 124

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 15 31 0 0 0 15 64 0 13

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 38 8 8 0 0 8 83 8 13

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 38 15 0 0 0 0 85 0 13

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Other occupational group 0 100 13

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 15 15 15 0 31 8 50 25 13
2018 Other occupational group 11 26 21 5 11 21 5 50 21 19
2017 Other occupational group 19 12 0 0 7 54 7 82 18 12

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 31 31 0 0 15 0 64 0 13
2018 Other occupational group 26 26 11 5 16 16 0 63 25 19
2017 Other occupational group 33 19 0 0 7 40 0 88 12 12
2011 Other occupational group 26 43 17 7 0 5 2 74 8 42

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Other occupational group 0 100 13
2018 Other occupational group 0 100 19

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 0 23 8 0 46 8 33 17 13
2018 Other occupational group 21 16 32 0 0 26 5 54 0 19
2017 Other occupational group 19 0 12 0 7 54 7 50 18 12

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 23 23 8 0 31 0 56 11 13
2018 Other occupational group 37 16 21 5 5 16 0 63 13 19
2017 Other occupational group 26 14 12 7 0 40 0 68 12 12
2011 Other occupational group 29 37 17 0 2 10 5 77 3 41

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Other occupational group 0 100 13
2017 Other occupational group 0 100 12
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 15 8 0 8 8 0 83 8 13
2018 Other occupational group 47 21 21 5 5 0 0 68 11 19
2017 Other occupational group 54 19 19 0 0 7 0 79 0 12

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 31 31 15 8 0 0 46 23 13
2018 Other occupational group 32 11 16 5 32 0 5 44 39 19
2017 Other occupational group 19 7 7 32 7 28 0 37 54 12

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 38 31 8 0 0 0 62 8 13
2018 Other occupational group 21 32 21 11 16 0 0 53 26 19
2017 Other occupational group 26 21 14 32 0 7 0 51 34 12

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 46 8 0 0 8 0 92 0 13
2018 Other occupational group 26 37 26 5 5 0 0 63 11 19
2017 Other occupational group 40 26 26 0 7 0 0 67 7 12

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 38 8 23 15 8 0 50 42 13
2018 Other occupational group 42 5 21 11 21 0 0 47 32 19
2017 Other occupational group 21 33 26 12 7 0 0 54 19 12

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 15 31 23 0 8 0 42 25 13
2018 Other occupational group 42 16 16 16 11 0 0 58 26 19
2017 Other occupational group 28 26 19 19 7 0 0 54 26 12

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 25 0 42 17 17 0 0 25 33 12
2018 Other occupational group 26 11 11 11 37 5 0 39 50 19
2017 Other occupational group 33 33 26 0 7 0 0 67 7 12

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 23 15 8 0 0 15 73 9 13
2018 Other occupational group 53 21 11 5 11 0 0 74 16 19
2017 Other occupational group 79 0 21 0 0 0 0 79 0 12

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 23 0 15 8 0 8 75 25 13
2018 Other occupational group 47 26 5 0 21 0 0 74 21 19
2017 Other occupational group 54 14 19 12 0 0 0 68 12 12

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 38 23 8 0 0 8 67 8 13
2018 Other occupational group 37 32 11 11 11 0 0 68 21 19
2017 Other occupational group 26 33 33 0 7 0 0 60 7 12

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 15 31 31 15 8 0 0 46 23 13
2018 Other occupational group 32 16 16 21 16 0 0 47 37 19
2017 Other occupational group 21 26 14 25 14 0 0 47 39 12

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 23 38 23 0 8 0 8 67 8 13
2018 Other occupational group 32 26 21 11 11 0 0 58 21 19
2017 Other occupational group 26 21 33 12 7 0 0 47 19 12

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 23 15 8 8 0 8 67 17 13

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 15 23 0 0 0 0 77 0 13
2018 Other occupational group 42 26 11 16 5 0 0 68 21 19
2017 Other occupational group 28 44 28 0 0 0 0 72 0 12

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 15 31 8 0 0 0 62 8 13
2018 Other occupational group 53 16 11 0 16 0 5 72 17 19
2017 Other occupational group 42 32 19 7 0 0 0 74 7 12

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 8 8 0 0 0 23 90 0 13
2018 Other occupational group 79 5 5 0 5 0 5 89 6 19

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 8 8 8 0 0 8 83 8 13
2018 Other occupational group 74 16 5 0 0 5 0 94 0 19
2017 Other occupational group 60 19 7 0 0 7 7 92 0 12

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 38 46 0 8 0 0 8 92 8 13
2018 Other occupational group 42 26 21 0 11 0 0 68 11 19
2017 Other occupational group 33 33 12 7 0 7 7 77 8 12

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 62 23 0 0 0 0 15 100 0 13
2018 Other occupational group 53 5 21 5 16 0 0 58 21 19
2017 Other occupational group 47 19 0 19 0 7 7 77 23 12

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 8 8 0 0 0 31 89 0 13
2018 Other occupational group 50 17 11 6 0 0 17 80 7 18
2017 Other occupational group 40 7 0 7 0 0 46 87 13 12

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 69 8 8 0 0 0 15 91 0 13
2018 Other occupational group 68 11 11 0 5 5 0 83 6 19
2017 Other occupational group 67 19 0 0 0 7 7 100 0 12

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 23 0 0 8 0 15 91 9 13
2018 Other occupational group 47 32 11 0 5 0 5 83 6 19
2017 Other occupational group 33 39 14 7 0 0 7 77 8 12

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 42 42 17 0 0 0 0 83 0 12
2018 Other occupational group 67 17 0 0 17 0 0 83 17 18
2017 Other occupational group 53 21 12 7 0 0 7 79 8 12

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 8 46 8 23 8 0 8 58 33 13
2018 Other occupational group 26 16 26 32 0 0 0 42 32 19
2017 Other occupational group 14 26 53 7 0 0 0 40 7 12

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 0 33 17 25 17 0 8 45 36 12
2018 Other occupational group 11 26 21 21 21 0 0 42 37 19
2017 Other occupational group 0 7 40 33 19 0 0 53 7 12
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 46 31 8 8 0 8 0 50 50 13
2018 Other occupational group 58 32 0 5 5 0 0 58 42 19
2017 Other occupational group 65 14 0 0 0 21 0 82 18 12

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Other occupational group 54 0 15 15 0 8 8 64 18 13
2018 Other occupational group 58 21 16 0 5 0 0 79 5 19
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