2019 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 42 8 0 2 0 0 90 2 35
2019 Compliance, inspection and enforcement 50 30 20 0 0 0 0 80 0 22
2019 Communications or public affairs 31 44 11 11 3 0 0 75 14 50
2019 Security 70 26 0 4 0 0 0 96 4 23
2019 Science and technology 42 38 11 6 3 0 0 80 9 1188
2019 Library services 38 42 12 7 0 0 0 81 7 39
2019 Legal services 38 44 10 9 0 0 0 81 9 10
2019 Administration and operations 47 34 9 7 3 1 0 81 10 231
2019 Human resources 42 40 11 6 2 0 0 82 7 91
2019 Financial management 51 36 4 8 1 0 0 87 10 69
2019 Procurement 30 65 4 0 0 0 0 96 0 20
2019 Real property 34 44 16 5 2 0 0 78 7 28
2019 Materiel management 61 34 0 0 4 0 0 96 4 15
2019 Information management 31 47 3 10 10 0 0 77 20 29
2019 Information technology 41 31 14 13 2 0 0 72 14 114
2019 Evaluation 41 28 13 14 0 4 0 72 14 23
2019 Data sciences 51 31 5 9 4 0 0 82 13 39
2019 Policy 49 36 3 12 0 0 0 85 12 33
2019 Project management 35 39 14 8 4 0 0 74 12 138
2019 Other services to the public 56 31 8 2 2 0 0 88 4 45
2019 None of the above 44 30 14 5 6 0 0 75 11 165
2018 Client contact centre 46 43 4 4 4 0 0 89 7 26
2018 Compliance, inspection and enforcement 33 62 0 0 5 0 0 95 5 16
2018 Communications or public affairs 32 38 10 17 2 0 0 71 19 64
2018 Security 31 48 21 0 0 0 0 79 0 19
2018 Science and technology 39 42 9 7 2 0 0 82 9 867
2018 Library services 34 43 19 4 0 0 0 77 4 29
2018 Legal services 29 62 9 0 0 0 0 91 0 10
2018 Administration and operations 42 35 10 9 4 0 0 77 13 171
2018 Human resources 32 53 5 8 2 0 0 85 11 62
2018 Financial management 59 35 2 4 0 0 0 93 4 46
2018 Information management 33 53 7 6 0 0 0 86 6 18
2018 Information technology 44 38 5 10 4 0 0 82 13 83
2018 Evaluation 18 75 8 0 0 0 0 92 0 11
2018 Data sciences 18 59 12 12 0 0 0 76 12 15
2018 Policy 26 45 9 5 15 0 0 70 20 22
2018 Project management 35 41 11 7 5 1 0 76 12 100
2018 Other services to the public 57 32 9 0 2 0 0 89 2 38
2018 None of the above 31 45 15 5 3 0 0 77 8 110
2017 Client contact centre 48 45 5 3 0 0 0 93 3 34
2017 Communications or public affairs 28 55 4 11 2 0 0 83 13 52
2017 Security 62 25 7 6 0 0 0 87 6 16
2017 Science and technology 38 47 8 6 2 0 0 85 7 1162
2017 Library services 28 66 0 4 2 0 0 94 6 38
2017 Administration and operations 33 40 14 8 6 0 0 72 14 208
2017 Human resources 33 42 15 5 5 0 0 75 10 80
2017 Financial management 43 48 5 4 0 0 0 91 4 58
2017 Procurement 20 50 20 0 10 0 0 70 10 10
2017 Real property 44 45 6 6 0 0 0 89 6 17
2017 Materiel management 50 28 21 0 0 0 0 79 0 14
2017 Information management 22 47 7 16 9 0 0 69 24 32
2017 Information technology 36 43 10 9 2 0 0 79 11 121
2017 Internal audit 32 60 9 0 0 0 0 91 0 12
2017 Evaluation 33 33 22 11 0 0 0 67 11 18
2017 Data sciences 24 58 11 7 0 0 0 82 7 26
2017 Policy 32 44 8 8 8 0 0 76 16 13
2017 Project management 33 49 12 4 3 0 0 81 6 136
2017 Other services to the public 48 39 9 0 4 0 0 87 4 46
2017 None of the above 36 42 11 8 3 0 0 78 11 173

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 53 8 0 6 0 0 86 6 35
2019 Compliance, inspection and enforcement 49 34 9 8 0 0 0 83 8 22
2019 Communications or public affairs 28 34 16 15 7 0 0 62 22 50
2019 Security 60 27 4 9 0 0 0 87 9 23
2019 Science and technology 32 40 14 9 5 0 0 72 14 1183
2019 Library services 30 53 10 5 2 0 0 83 7 39
2019 Legal services 38 28 15 10 9 0 0 66 19 10
2019 Administration and operations 41 37 10 7 5 1 0 78 12 231
2019 Human resources 44 34 11 11 1 0 0 78 11 91
2019 Financial management 46 33 16 4 1 0 0 79 5 68
2019 Procurement 22 34 18 17 9 0 0 56 26 20
2019 Real property 28 55 6 9 2 0 0 83 11 28
2019 Materiel management 47 34 9 10 0 0 0 81 10 15
2019 Information management 36 31 13 17 3 0 0 67 20 29
2019 Information technology 35 39 11 8 8 0 0 74 15 114
2019 Evaluation 36 41 5 5 9 5 0 81 14 22
2019 Data sciences 44 35 9 7 4 0 0 79 11 39
2019 Policy 54 28 6 9 3 0 0 83 12 33
2019 Project management 31 35 15 15 5 0 0 66 19 138
2019 Other services to the public 37 30 22 11 0 0 0 67 11 45
2019 None of the above 34 28 16 10 12 1 0 62 22 165
2018 Client contact centre 43 31 15 3 8 0 0 73 11 27
2018 Compliance, inspection and enforcement 33 53 8 0 6 0 0 86 6 14
2018 Communications or public affairs 23 34 18 15 11 0 0 56 26 63
2018 Security 35 53 8 0 4 0 0 88 4 19
2018 Science and technology 27 39 17 12 5 0 0 66 17 870
2018 Library services 19 43 30 8 0 0 0 62 8 27
2018 Legal services 31 37 20 11 0 0 0 68 11 10
2018 Administration and operations 36 36 10 10 7 1 0 72 18 168
2018 Human resources 25 38 21 8 7 0 0 63 16 61
2018 Financial management 51 33 11 2 2 0 0 84 4 46
2018 Information management 32 39 12 17 0 0 0 71 17 19
2018 Information technology 34 45 7 8 6 0 0 79 14 83
2018 Evaluation 19 56 10 15 0 0 0 75 15 11
2018 Data sciences 44 32 8 16 0 0 0 76 16 15
2018 Policy 35 36 13 10 5 0 0 72 15 22
2018 Project management 31 38 17 9 4 0 0 69 14 100
2018 Other services to the public 32 42 8 11 7 0 0 73 19 40
2018 None of the above 29 38 16 11 6 0 0 67 17 110
2017 Client contact centre 30 46 15 6 3 0 0 76 9 34
2017 Communications or public affairs 17 40 17 15 11 0 0 57 26 52
2017 Security 36 51 7 0 6 0 0 87 6 16
2017 Science and technology 27 43 15 9 6 0 0 71 15 1163
2017 Library services 20 48 14 13 5 0 0 68 18 38
2017 Administration and operations 32 38 12 8 10 0 0 70 18 208
2017 Human resources 32 42 16 9 2 0 0 74 10 81
2017 Financial management 40 44 8 7 2 0 0 83 8 58
2017 Procurement 30 30 20 10 10 0 0 60 20 10
2017 Real property 33 34 11 5 16 0 0 67 21 17
2017 Materiel management 43 28 21 0 7 0 0 71 7 14
2017 Information management 21 51 0 18 6 3 0 75 25 32
2017 Information technology 30 46 11 5 8 0 0 76 13 121
2017 Internal audit 40 26 25 9 0 0 0 66 9 12
2017 Evaluation 39 39 17 6 0 0 0 78 6 18
2017 Data sciences 13 44 25 11 7 0 0 57 18 26
2017 Policy 30 38 8 16 8 0 0 68 24 13
2017 Project management 29 38 18 9 6 0 0 66 15 135
2017 Other services to the public 20 46 19 13 2 0 0 66 15 46
2017 None of the above 30 40 15 10 5 0 0 70 15 173

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 58 40 0 0 2 0 0 98 2 35
2019 Compliance, inspection and enforcement 66 22 9 4 0 0 0 87 4 22
2019 Communications or public affairs 43 39 13 4 2 0 0 82 5 49
2019 Security 84 12 4 0 0 0 0 96 0 23
2019 Science and technology 56 33 8 3 1 0 0 89 3 1180
2019 Library services 54 36 10 0 0 0 0 90 0 38
2019 Legal services 38 62 0 0 0 0 0 100 0 10
2019 Administration and operations 65 26 5 3 1 1 0 91 4 230
2019 Human resources 52 36 6 5 1 0 0 89 6 91
2019 Financial management 60 28 12 0 0 0 0 88 0 69
2019 Procurement 52 40 9 0 0 0 0 91 0 20
2019 Real property 41 53 7 0 0 0 0 93 0 28
2019 Materiel management 87 13 0 0 0 0 0 100 0 15
2019 Information management 57 25 10 7 0 0 0 82 7 28
2019 Information technology 52 28 16 0 3 0 0 80 3 112
2019 Evaluation 60 28 8 3 0 0 0 89 3 23
2019 Data sciences 71 20 7 0 2 0 0 91 2 39
2019 Policy 64 31 3 3 0 0 0 95 3 33
2019 Project management 46 40 7 6 1 0 0 85 8 137
2019 Other services to the public 78 12 10 0 0 0 0 90 0 45
2019 None of the above 60 26 7 5 2 0 0 86 6 165
2018 Client contact centre 62 27 4 3 3 0 0 89 7 27
2018 Compliance, inspection and enforcement 36 53 12 0 0 0 0 88 0 15
2018 Communications or public affairs 40 53 1 5 1 0 0 93 6 64
2018 Security 53 21 26 0 0 0 0 74 0 19
2018 Science and technology 55 35 7 2 1 0 0 90 3 863
2018 Library services 48 43 10 0 0 0 0 90 0 28
2018 Administration and operations 58 32 7 2 1 0 0 90 3 168
2018 Human resources 42 43 10 3 2 0 0 85 5 62
2018 Financial management 68 24 4 2 2 0 0 91 4 46
2018 Information management 53 23 24 0 0 0 0 76 0 19
2018 Information technology 55 32 8 4 2 0 0 87 6 83
2018 Evaluation 54 46 0 0 0 0 0 100 0 11
2018 Data sciences 55 33 4 0 8 0 0 88 8 15
2018 Policy 44 31 4 10 10 0 0 75 20 22
2018 Project management 55 34 7 1 2 1 0 90 3 101
2018 Other services to the public 78 17 3 0 2 0 0 95 2 39
2018 None of the above 60 25 11 5 0 0 0 85 5 109
2017 Client contact centre 56 41 3 0 0 0 0 97 0 34
2017 Communications or public affairs 36 50 9 6 0 0 0 85 6 52
2017 Security 69 24 7 0 0 0 0 93 0 16
2017 Science and technology 57 35 7 2 1 0 0 91 2 1160
2017 Library services 57 38 5 0 0 0 0 95 0 38
2017 Administration and operations 56 31 8 4 2 0 0 86 6 208
2017 Human resources 52 38 7 1 2 0 0 90 3 81
2017 Financial management 58 34 4 4 0 0 0 93 4 58
2017 Procurement 30 60 0 0 10 0 0 90 10 10
2017 Real property 72 28 0 0 0 0 0 100 0 17
2017 Materiel management 50 43 7 0 0 0 0 93 0 14
2017 Information management 50 33 15 2 0 0 0 83 2 32
2017 Information technology 52 35 9 3 1 0 0 87 4 120
2017 Internal audit 63 37 0 0 0 0 0 100 0 11
2017 Evaluation 44 50 6 0 0 0 0 94 0 18
2017 Data sciences 46 43 7 4 0 0 0 89 4 26
2017 Policy 62 22 0 16 0 0 0 84 16 13
2017 Project management 54 39 7 0 1 0 0 92 1 136
2017 Other services to the public 70 26 0 0 4 0 0 96 4 46
2017 None of the above 58 32 7 1 1 0 0 91 2 173

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 45 48 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 55 37 8 0 0 0 0 92 0 22
2019 Communications or public affairs 28 37 27 5 3 0 0 65 9 50
2019 Security 60 36 4 0 0 0 0 96 0 23
2019 Science and technology 48 38 9 4 1 0 0 86 5 1187
2019 Library services 43 42 15 0 0 0 0 85 0 39
2019 Legal services 28 63 9 0 0 0 0 91 0 10
2019 Administration and operations 55 31 7 3 2 1 0 87 5 232
2019 Human resources 47 37 11 4 2 0 0 84 6 91
2019 Financial management 57 35 6 2 0 0 0 92 2 69
2019 Procurement 35 65 0 0 0 0 0 100 0 20
2019 Real property 40 33 16 12 0 0 0 73 12 28
2019 Materiel management 76 20 4 0 0 0 0 96 0 15
2019 Information management 50 27 10 10 3 0 0 77 13 29
2019 Information technology 50 32 11 4 3 0 1 82 7 114
2019 Evaluation 32 50 14 0 0 4 0 86 0 23
2019 Data sciences 58 28 9 2 2 0 0 87 4 39
2019 Policy 53 35 3 9 0 0 0 89 9 33
2019 Project management 41 42 10 6 1 0 0 83 7 138
2019 Other services to the public 61 32 6 2 0 0 0 92 2 45
2019 None of the above 50 28 12 5 4 0 0 78 9 165
2018 Client contact centre 55 31 11 3 0 0 0 86 3 27
2018 Compliance, inspection and enforcement 37 57 0 0 6 0 0 94 6 15
2018 Communications or public affairs 29 44 10 13 4 0 0 73 17 64
2018 Security 47 48 5 0 0 0 0 95 0 18
2018 Science and technology 45 40 10 4 2 0 0 85 5 868
2018 Library services 28 41 19 12 0 0 0 69 12 28
2018 Legal services 30 70 0 0 0 0 0 100 0 10
2018 Administration and operations 46 33 10 7 3 0 0 79 10 170
2018 Human resources 41 42 8 6 3 0 0 83 9 62
2018 Financial management 59 32 6 0 2 0 0 91 2 46
2018 Information management 41 32 20 7 0 0 0 73 7 19
2018 Information technology 55 28 8 6 1 1 0 84 8 84
2018 Evaluation 54 36 10 0 0 0 0 90 0 11
2018 Data sciences 48 41 4 8 0 0 0 88 8 15
2018 Policy 35 46 9 0 10 0 0 81 10 22
2018 Project management 40 39 14 3 2 1 0 80 5 101
2018 Other services to the public 57 36 5 0 2 0 0 93 2 40
2018 None of the above 38 43 11 4 4 0 0 81 8 111
2017 Client contact centre 59 36 5 0 0 0 0 95 0 34
2017 Communications or public affairs 32 45 6 13 4 0 0 77 17 52
2017 Security 56 33 6 6 0 0 0 88 6 16
2017 Science and technology 45 40 10 4 1 0 0 85 5 1159
2017 Library services 33 56 8 2 0 0 0 89 2 38
2017 Administration and operations 47 33 9 7 4 0 0 80 11 208
2017 Human resources 41 38 12 8 2 0 0 79 9 81
2017 Financial management 49 42 7 2 0 0 0 91 2 58
2017 Procurement 40 30 10 10 10 0 0 70 20 10
2017 Real property 44 51 6 0 0 0 0 94 0 17
2017 Materiel management 50 36 14 0 0 0 0 86 0 14
2017 Information management 34 32 18 14 2 0 0 66 16 32
2017 Information technology 46 36 10 7 2 0 0 82 8 120
2017 Internal audit 54 19 18 0 0 10 0 81 0 11
2017 Evaluation 39 45 17 0 0 0 0 83 0 18
2017 Data sciences 46 40 11 0 4 0 0 86 4 26
2017 Policy 38 38 0 16 8 0 0 76 24 13
2017 Project management 45 39 10 5 1 0 0 84 6 137
2017 Other services to the public 39 48 7 4 2 0 0 87 6 46
2017 None of the above 47 32 14 5 2 1 0 79 6 172

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 68 21 6 0 4 0 0 89 4 35
2019 Compliance, inspection and enforcement 42 46 12 0 0 0 0 88 0 22
2019 Communications or public affairs 21 29 19 22 9 0 0 50 32 50
2019 Security 82 8 4 6 0 0 0 90 6 23
2019 Science and technology 42 33 15 7 3 0 0 75 10 1186
2019 Library services 48 29 7 12 0 2 0 80 13 39
2019 Legal services 28 20 44 9 0 0 0 48 9 10
2019 Administration and operations 52 28 11 4 4 1 0 81 8 231
2019 Human resources 55 35 3 5 2 0 0 91 7 90
2019 Financial management 63 30 5 1 1 0 0 93 3 69
2019 Procurement 28 51 13 0 9 0 0 79 9 20
2019 Real property 36 35 6 18 2 1 0 73 21 28
2019 Materiel management 76 11 13 0 0 0 0 87 0 15
2019 Information management 54 21 10 7 8 0 0 75 15 29
2019 Information technology 56 24 12 4 3 0 0 80 8 113
2019 Evaluation 47 31 17 0 4 0 0 79 4 23
2019 Data sciences 59 26 5 5 7 0 0 84 11 39
2019 Policy 49 40 7 5 0 0 0 88 5 33
2019 Project management 42 34 15 6 4 0 0 75 9 138
2019 Other services to the public 55 26 15 4 0 0 0 81 4 44
2019 None of the above 43 25 17 8 7 0 0 68 15 163
2018 Client contact centre 43 33 8 3 12 0 0 77 16 26
2018 Compliance, inspection and enforcement 34 42 18 5 0 0 0 77 5 16
2018 Communications or public affairs 23 36 16 15 8 1 0 60 24 64
2018 Security 47 33 16 4 0 0 0 79 4 19
2018 Science and technology 34 35 20 8 3 0 0 69 11 861
2018 Library services 20 46 20 15 0 0 0 65 15 28
2018 Legal services 30 23 37 10 0 0 0 53 10 10
2018 Administration and operations 47 22 17 8 6 1 0 69 13 168
2018 Human resources 33 40 15 7 5 0 0 73 12 60
2018 Financial management 55 38 4 0 2 0 0 93 2 46
2018 Information management 42 46 6 6 0 0 0 88 6 18
2018 Information technology 56 29 8 3 5 0 0 85 7 82
2018 Evaluation 37 46 17 0 0 0 0 83 0 11
2018 Data sciences 39 49 4 9 0 0 0 88 9 15
2018 Policy 19 38 23 10 5 5 0 60 16 22
2018 Project management 46 35 15 2 2 0 0 81 4 99
2018 Other services to the public 50 29 17 1 3 0 0 79 4 38
2018 None of the above 36 29 22 5 8 0 0 65 13 109
2017 Client contact centre 48 42 9 0 2 0 0 89 2 34
2017 Communications or public affairs 25 38 15 9 13 0 0 63 22 52
2017 Security 69 19 0 6 6 0 0 88 12 16
2017 Science and technology 35 37 15 9 4 0 0 72 13 1162
2017 Library services 23 42 15 18 2 0 0 65 20 38
2017 Administration and operations 42 29 18 5 7 0 0 71 12 208
2017 Human resources 34 47 9 5 4 1 0 82 9 81
2017 Financial management 57 35 7 2 0 0 0 92 2 58
2017 Procurement 40 40 10 0 10 0 0 80 10 10
2017 Real property 56 17 6 16 5 0 0 73 21 17
2017 Materiel management 43 35 8 0 0 7 7 91 0 14
2017 Information management 34 29 22 6 9 0 0 63 15 32
2017 Information technology 48 32 8 9 2 0 0 80 12 120
2017 Internal audit 25 57 9 0 0 9 0 90 0 12
2017 Evaluation 44 28 28 0 0 0 0 72 0 18
2017 Data sciences 32 25 29 11 4 0 0 57 14 26
2017 Policy 44 32 8 0 16 0 0 76 16 13
2017 Project management 36 33 21 4 6 0 0 69 10 137
2017 Other services to the public 31 45 11 7 7 0 0 76 13 46
2017 None of the above 40 28 17 10 4 2 0 69 14 171

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 31 9 0 4 0 0 87 4 35
2019 Compliance, inspection and enforcement 38 50 12 0 0 0 0 88 0 22
2019 Communications or public affairs 23 34 9 26 7 0 0 58 33 50
2019 Security 78 8 4 10 0 0 0 86 10 23
2019 Science and technology 37 36 16 8 3 0 0 73 11 1180
2019 Library services 42 38 10 10 0 0 0 80 10 38
2019 Legal services 28 55 9 9 0 0 0 83 9 10
2019 Administration and operations 45 34 13 5 2 1 0 80 7 230
2019 Human resources 47 40 6 7 1 0 0 87 7 91
2019 Financial management 60 34 5 0 1 0 0 94 1 69
2019 Procurement 28 47 17 0 9 0 0 74 9 20
2019 Real property 36 35 16 14 0 0 0 71 14 28
2019 Materiel management 62 25 13 0 0 0 0 87 0 15
2019 Information management 43 36 10 3 8 0 0 80 11 29
2019 Information technology 48 30 11 9 3 0 0 78 11 114
2019 Evaluation 32 47 13 4 4 0 0 79 8 23
2019 Data sciences 54 28 7 5 7 0 0 82 11 39
2019 Policy 46 43 7 5 0 0 0 88 5 33
2019 Project management 36 35 18 9 2 0 0 71 11 138
2019 Other services to the public 54 29 12 2 2 0 0 83 4 45
2019 None of the above 38 29 16 8 8 0 0 67 16 163
2018 Client contact centre 43 24 17 7 9 0 0 67 16 26
2018 Compliance, inspection and enforcement 21 46 32 0 0 0 0 68 0 16
2018 Communications or public affairs 23 41 17 10 7 1 1 65 17 64
2018 Security 43 37 11 9 0 0 0 79 9 19
2018 Science and technology 28 39 20 10 3 0 0 67 13 861
2018 Library services 14 53 21 13 0 0 0 66 13 27
2018 Legal services 19 53 29 0 0 0 0 71 0 10
2018 Administration and operations 45 29 13 9 3 1 0 75 12 165
2018 Human resources 31 37 22 5 5 0 0 68 10 61
2018 Financial management 54 37 5 2 2 0 0 91 4 46
2018 Information management 35 42 16 6 0 0 0 78 6 18
2018 Information technology 50 36 4 6 2 1 0 88 8 83
2018 Evaluation 30 51 11 8 0 0 0 81 8 10
2018 Data sciences 10 70 4 17 0 0 0 80 17 15
2018 Policy 15 36 23 10 10 5 0 55 21 22
2018 Project management 42 36 18 2 2 0 0 78 5 98
2018 Other services to the public 35 29 26 5 5 0 0 64 10 39
2018 None of the above 34 32 20 10 5 0 0 66 15 109
2017 Client contact centre 45 39 12 3 2 0 0 83 5 34
2017 Communications or public affairs 17 37 19 18 9 0 0 54 28 52
2017 Security 56 26 7 6 6 0 0 82 12 16
2017 Science and technology 31 39 15 11 4 0 0 70 15 1162
2017 Library services 23 46 13 16 2 0 0 69 18 38
2017 Administration and operations 37 35 18 6 3 0 0 73 9 207
2017 Human resources 35 45 10 6 3 0 0 81 9 81
2017 Financial management 52 45 2 0 2 0 0 97 2 58
2017 Procurement 30 50 10 0 10 0 0 80 10 10
2017 Real property 50 23 0 11 16 0 0 73 27 17
2017 Materiel management 36 36 15 0 0 7 7 83 0 14
2017 Information management 24 48 12 10 6 0 0 73 16 32
2017 Information technology 43 34 12 9 2 0 0 77 11 121
2017 Internal audit 33 34 17 7 0 9 0 73 8 12
2017 Evaluation 33 44 17 0 0 6 0 82 0 18
2017 Data sciences 28 40 25 4 4 0 0 68 7 26
2017 Policy 44 16 24 0 16 0 0 60 16 13
2017 Project management 31 39 17 7 5 0 0 70 12 137
2017 Other services to the public 29 47 11 7 7 0 0 76 13 46
2017 None of the above 39 24 21 11 4 1 0 64 15 171

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 50 24 11 7 4 2 0 77 12 35
2019 Compliance, inspection and enforcement 30 39 31 0 0 0 0 69 0 22
2019 Communications or public affairs 27 14 26 12 19 2 0 42 31 50
2019 Security 78 8 8 0 6 0 0 85 6 23
2019 Science and technology 41 26 16 8 5 3 1 69 14 1187
2019 Library services 41 20 15 20 2 2 0 62 23 39
2019 Legal services 38 24 10 9 10 10 0 69 21 10
2019 Administration and operations 47 22 12 10 6 2 0 71 17 230
2019 Human resources 45 32 12 3 6 2 0 79 9 91
2019 Financial management 48 34 12 4 0 2 0 84 4 69
2019 Procurement 32 30 26 4 9 0 0 62 13 20
2019 Real property 43 17 15 14 2 9 0 66 17 28
2019 Materiel management 36 23 19 9 4 8 0 64 14 15
2019 Information management 40 36 3 8 11 2 0 79 19 29
2019 Information technology 45 26 14 10 2 2 0 73 12 112
2019 Evaluation 32 28 22 17 0 0 0 61 17 23
2019 Data sciences 56 17 9 5 9 0 4 76 14 38
2019 Policy 50 32 7 8 3 0 0 83 11 33
2019 Project management 40 22 20 10 5 2 1 64 16 138
2019 Other services to the public 42 28 18 9 0 4 0 72 9 45
2019 None of the above 38 20 22 8 10 3 0 60 18 165
2018 Client contact centre 27 38 12 8 13 2 0 66 21 26
2018 Compliance, inspection and enforcement 21 39 32 8 0 0 0 60 8 16
2018 Communications or public affairs 19 30 20 17 12 1 0 50 30 64
2018 Security 31 31 13 4 0 21 0 78 5 19
2018 Science and technology 35 28 21 9 4 2 1 65 14 864
2018 Library services 30 30 20 5 7 8 0 65 13 28
2018 Legal services 19 0 43 8 10 20 0 23 23 10
2018 Administration and operations 38 23 17 9 9 4 1 64 19 169
2018 Human resources 39 24 17 10 10 0 1 63 20 61
2018 Financial management 60 31 4 2 2 0 0 91 4 46
2018 Information management 28 46 13 12 0 0 0 74 12 18
2018 Information technology 51 21 15 5 8 0 0 72 13 83
2018 Evaluation 48 16 0 29 0 7 0 69 31 11
2018 Data sciences 32 33 16 20 0 0 0 64 20 15
2018 Policy 15 32 13 19 15 5 0 49 37 22
2018 Project management 41 26 16 10 6 1 0 68 16 99
2018 Other services to the public 34 41 17 3 2 3 0 77 5 39
2018 None of the above 37 19 20 11 11 2 0 58 22 109
2017 Client contact centre 39 33 15 3 2 9 0 78 5 34
2017 Communications or public affairs 27 25 12 17 17 2 0 53 35 51
2017 Security 50 39 12 0 0 0 0 88 0 16
2017 Science and technology 36 28 17 9 4 5 1 68 14 1163
2017 Library services 32 17 28 14 2 6 0 52 18 38
2017 Administration and operations 39 23 15 8 8 6 0 66 18 208
2017 Human resources 40 32 13 9 4 1 0 72 14 81
2017 Financial management 59 29 7 0 2 4 0 91 2 58
2017 Procurement 40 40 0 10 10 0 0 80 20 10
2017 Real property 39 22 22 11 0 6 0 65 12 17
2017 Materiel management 36 29 7 7 8 7 7 75 17 14
2017 Information management 34 30 11 9 9 6 0 69 19 32
2017 Information technology 41 31 12 4 5 7 0 77 10 120
2017 Internal audit 34 32 16 9 0 9 0 73 10 12
2017 Evaluation 33 39 22 0 6 0 0 72 6 18
2017 Data sciences 32 32 21 0 7 8 0 69 8 26
2017 Policy 44 16 24 0 16 0 0 60 16 13
2017 Project management 34 28 22 11 3 3 0 63 15 137
2017 Other services to the public 39 28 15 7 11 0 0 68 17 46
2017 None of the above 39 19 22 7 9 3 1 61 17 172
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 32 17 0 2 0 0 81 2 35
2019 Compliance, inspection and enforcement 59 22 8 0 4 0 7 87 4 22
2019 Communications or public affairs 49 33 10 5 0 0 3 84 5 50
2019 Security 60 33 0 0 0 0 7 100 0 23
2019 Science and technology 48 31 12 5 2 1 1 81 7 1188
2019 Library services 54 29 5 3 0 2 7 92 3 38
2019 Legal services 81 19 0 0 0 0 0 100 0 10
2019 Administration and operations 53 25 9 4 3 1 5 82 8 231
2019 Human resources 55 22 12 4 0 0 7 83 5 91
2019 Financial management 48 28 19 0 2 0 2 78 2 69
2019 Procurement 39 35 9 9 0 0 9 81 9 20
2019 Real property 39 32 14 12 0 0 4 74 12 28
2019 Materiel management 48 19 27 6 0 0 0 67 6 15
2019 Information management 53 35 11 0 0 0 0 89 0 28
2019 Information technology 47 30 15 4 2 1 1 79 6 113
2019 Evaluation 31 32 17 0 4 4 11 75 5 23
2019 Data sciences 68 11 16 2 0 0 2 81 2 39
2019 Policy 79 21 0 0 0 0 0 100 0 33
2019 Project management 55 23 11 5 3 1 2 80 8 138
2019 Other services to the public 58 19 8 4 7 4 0 80 12 45
2019 None of the above 48 25 14 5 6 0 2 74 11 164

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 44 2 0 2 0 0 96 2 35
2019 Compliance, inspection and enforcement 50 24 13 8 4 0 0 74 13 22
2019 Communications or public affairs 42 39 12 6 0 0 0 81 6 49
2019 Security 70 30 0 0 0 0 0 100 0 23
2019 Science and technology 50 28 11 6 3 2 0 80 9 1185
2019 Library services 66 17 10 2 0 5 0 87 3 39
2019 Legal services 46 44 0 10 0 0 0 90 10 10
2019 Administration and operations 53 26 10 3 5 3 1 82 8 231
2019 Human resources 65 24 6 3 1 1 0 90 4 91
2019 Financial management 58 29 8 2 2 0 0 87 5 69
2019 Procurement 57 17 21 0 4 0 0 74 4 20
2019 Real property 34 31 14 9 12 0 0 66 21 28
2019 Materiel management 65 14 11 6 0 4 0 83 6 15
2019 Information management 56 30 9 3 0 3 0 89 3 29
2019 Information technology 56 30 8 3 1 2 0 88 4 113
2019 Evaluation 48 39 4 4 4 0 0 87 8 23
2019 Data sciences 71 9 9 11 0 0 0 80 11 39
2019 Policy 62 29 3 6 0 0 0 91 6 32
2019 Project management 48 27 13 8 2 2 0 76 10 138
2019 Other services to the public 44 33 10 4 2 2 4 82 7 45
2019 None of the above 48 26 14 5 6 3 0 75 11 164
2018 Client contact centre 38 41 4 13 3 0 0 79 17 27
2018 Compliance, inspection and enforcement 42 7 37 8 7 0 0 49 14 16
2018 Communications or public affairs 41 20 21 7 7 4 1 65 14 64
2018 Security 36 39 21 4 0 0 0 75 4 19
2018 Science and technology 44 30 13 7 5 1 0 75 12 867
2018 Library services 47 32 9 7 5 0 0 79 12 29
2018 Legal services 58 20 10 0 0 11 0 88 0 10
2018 Administration and operations 56 21 8 9 4 0 1 78 14 165
2018 Human resources 51 30 10 5 2 0 2 83 7 61
2018 Financial management 53 27 11 2 2 4 0 84 5 45
2018 Information management 47 20 27 0 6 0 0 67 6 19
2018 Information technology 56 29 6 4 1 4 0 88 5 84
2018 Evaluation 64 19 0 7 0 0 10 92 8 11
2018 Data sciences 28 51 12 9 0 0 0 79 9 15
2018 Policy 52 14 5 15 5 0 9 73 22 21
2018 Project management 46 27 20 5 1 1 0 74 6 101
2018 Other services to the public 49 31 7 10 0 3 0 82 10 40
2018 None of the above 41 29 11 12 6 1 0 71 18 110
2017 Client contact centre 49 30 18 0 3 0 0 79 3 34
2017 Communications or public affairs 44 28 11 13 4 0 0 72 17 52
2017 Security 62 32 0 6 0 0 0 94 6 16
2017 Science and technology 43 32 13 7 3 2 1 77 10 1162
2017 Library services 56 24 9 5 2 4 0 83 7 38
2017 Administration and operations 41 30 12 9 6 1 1 73 15 208
2017 Human resources 55 30 5 5 0 3 1 89 6 81
2017 Financial management 56 26 8 5 2 3 0 84 7 58
2017 Procurement 50 10 20 10 10 0 0 60 20 10
2017 Real property 45 17 22 16 0 0 0 62 16 17
2017 Materiel management 50 14 15 0 7 0 14 74 8 14
2017 Information management 37 39 16 7 0 0 0 76 7 32
2017 Information technology 54 25 11 2 4 2 1 82 7 121
2017 Internal audit 33 40 17 9 0 0 0 74 9 12
2017 Evaluation 41 47 6 6 0 0 0 88 6 17
2017 Data sciences 24 36 22 0 11 4 4 65 12 26
2017 Policy 60 16 16 0 8 0 0 76 8 13
2017 Project management 38 35 13 2 8 3 0 76 11 137
2017 Other services to the public 28 44 11 11 7 0 0 72 18 46
2017 None of the above 41 31 15 6 6 1 1 73 11 173

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 62 30 7 2 0 0 0 91 2 35
2019 Compliance, inspection and enforcement 42 37 13 4 4 0 0 79 8 22
2019 Communications or public affairs 43 39 8 7 2 2 0 83 9 50
2019 Security 52 44 4 0 0 0 0 96 0 23
2019 Science and technology 44 32 11 7 4 1 1 78 10 1183
2019 Library services 63 22 10 0 0 5 0 90 0 39
2019 Legal services 37 38 15 0 0 10 0 83 0 10
2019 Administration and operations 51 26 11 5 6 1 1 78 10 230
2019 Human resources 63 27 3 3 2 0 2 92 5 91
2019 Financial management 54 27 13 4 2 0 0 81 6 69
2019 Procurement 43 27 9 9 13 0 0 70 21 20
2019 Real property 26 33 18 12 12 0 0 59 23 28
2019 Materiel management 42 37 11 6 4 0 0 79 10 15
2019 Information management 50 35 8 7 0 0 0 84 7 29
2019 Information technology 49 31 13 4 3 0 0 80 7 114
2019 Evaluation 38 30 19 0 8 4 0 71 9 23
2019 Data sciences 51 18 14 13 0 4 0 72 14 39
2019 Policy 64 27 3 6 0 0 0 91 6 33
2019 Project management 36 39 10 11 4 1 0 75 15 135
2019 Other services to the public 41 39 10 4 2 2 0 82 7 45
2019 None of the above 44 27 13 10 6 0 1 71 16 164
2018 Client contact centre 48 21 14 13 3 0 0 69 17 27
2018 Compliance, inspection and enforcement 29 48 6 10 7 0 0 77 17 16
2018 Communications or public affairs 36 25 17 13 7 0 1 62 21 64
2018 Security 40 35 4 21 0 0 0 75 21 19
2018 Science and technology 38 33 14 9 5 1 0 72 14 867
2018 Library services 37 41 14 0 7 0 0 79 7 29
2018 Legal services 28 53 9 10 0 0 0 81 10 10
2018 Administration and operations 50 23 10 11 5 0 1 74 16 167
2018 Human resources 48 32 10 8 2 0 0 80 10 61
2018 Financial management 53 32 7 7 2 0 0 84 9 45
2018 Information management 44 13 25 12 6 0 0 58 18 19
2018 Information technology 52 31 1 11 4 0 0 84 15 84
2018 Evaluation 56 27 17 0 0 0 0 83 0 11
2018 Data sciences 43 40 17 0 0 0 0 83 0 15
2018 Policy 33 34 5 14 10 0 4 70 25 22
2018 Project management 40 36 14 7 3 0 0 76 10 101
2018 Other services to the public 41 41 5 5 5 3 0 85 10 40
2018 None of the above 36 34 11 10 9 0 1 70 19 110
2017 Client contact centre 43 29 12 9 3 0 3 75 13 34
2017 Communications or public affairs 38 38 8 9 8 0 0 76 17 52
2017 Security 62 25 7 6 0 0 0 87 6 16
2017 Science and technology 38 35 12 9 4 1 1 74 14 1161
2017 Library services 48 32 5 7 5 4 0 83 12 38
2017 Administration and operations 37 35 10 12 6 1 0 72 17 207
2017 Human resources 49 38 5 5 3 2 0 88 7 81
2017 Financial management 57 31 2 8 2 0 0 88 10 58
2017 Procurement 30 40 20 10 0 0 0 70 10 10
2017 Real property 45 17 16 11 0 11 0 69 13 17
2017 Materiel management 54 23 0 16 8 0 0 77 23 13
2017 Information management 42 36 15 7 0 0 0 78 7 32
2017 Information technology 44 41 6 6 3 0 0 85 10 121
2017 Internal audit 33 40 17 9 0 0 0 74 9 12
2017 Evaluation 50 39 6 6 0 0 0 89 6 18
2017 Data sciences 39 22 14 7 14 4 0 63 22 26
2017 Policy 28 48 8 8 0 8 0 83 9 13
2017 Project management 32 42 14 5 7 1 0 74 12 137
2017 Other services to the public 17 63 4 7 9 0 0 80 15 46
2017 None of the above 37 33 13 10 6 0 1 71 16 173

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 82 13 2 0 2 0 0 96 2 35
2019 Compliance, inspection and enforcement 44 39 4 4 8 0 0 83 13 22
2019 Communications or public affairs 50 30 8 11 2 0 0 80 13 50
2019 Security 73 23 4 0 0 0 0 96 0 23
2019 Science and technology 51 28 11 7 3 0 0 79 10 1188
2019 Library services 78 10 5 5 0 2 0 90 5 39
2019 Legal services 62 38 0 0 0 0 0 100 0 10
2019 Administration and operations 57 21 11 5 4 1 1 80 9 231
2019 Human resources 71 22 6 2 0 0 0 92 2 91
2019 Financial management 58 25 8 4 5 0 0 83 9 69
2019 Procurement 66 13 17 4 0 0 0 79 4 20
2019 Real property 42 19 14 16 9 0 0 61 25 28
2019 Materiel management 76 15 6 4 0 0 0 90 4 15
2019 Information management 59 25 13 3 0 0 0 84 3 29
2019 Information technology 57 28 9 3 3 0 0 85 6 114
2019 Evaluation 39 44 8 4 4 0 0 83 8 23
2019 Data sciences 62 14 8 16 0 0 0 75 16 39
2019 Policy 66 22 9 3 0 0 0 88 3 32
2019 Project management 51 24 15 6 4 0 0 76 9 135
2019 Other services to the public 50 31 10 7 2 0 0 81 9 45
2019 None of the above 55 26 8 6 5 2 0 82 11 165
2018 Client contact centre 37 38 9 8 8 0 0 75 16 26
2018 Compliance, inspection and enforcement 39 27 18 8 7 0 0 67 15 15
2018 Communications or public affairs 37 26 15 14 8 0 1 63 22 64
2018 Security 46 25 4 4 0 21 0 90 5 19
2018 Science and technology 42 30 14 7 6 0 0 72 13 868
2018 Library services 45 28 13 5 10 0 0 73 15 29
2018 Legal services 58 33 9 0 0 0 0 91 0 10
2018 Administration and operations 58 22 8 6 6 0 1 80 12 167
2018 Human resources 50 30 8 10 2 0 0 80 12 61
2018 Financial management 67 13 13 4 2 0 0 80 7 45
2018 Information management 38 36 3 17 6 0 0 74 23 19
2018 Information technology 60 21 10 3 6 0 0 81 9 84
2018 Evaluation 56 27 10 7 0 0 0 83 7 11
2018 Data sciences 43 36 12 9 0 0 0 79 9 15
2018 Policy 57 15 0 14 14 0 0 72 28 22
2018 Project management 44 38 8 7 2 1 0 83 9 100
2018 Other services to the public 43 29 11 12 5 0 0 73 17 40
2018 None of the above 45 24 15 8 7 0 0 69 16 110
2017 Client contact centre 54 30 10 0 6 0 0 83 6 34
2017 Communications or public affairs 40 26 9 13 11 0 0 66 24 52
2017 Security 75 20 0 0 6 0 0 94 6 16
2017 Science and technology 45 31 11 8 4 0 0 76 13 1161
2017 Library services 62 22 7 5 5 0 0 83 9 38
2017 Administration and operations 52 23 9 9 6 0 1 76 15 208
2017 Human resources 61 31 5 2 1 0 0 92 3 80
2017 Financial management 66 24 5 3 2 0 0 90 5 58
2017 Procurement 50 30 0 20 0 0 0 80 20 10
2017 Real property 50 23 21 6 0 0 0 73 6 17
2017 Materiel management 57 14 0 8 14 0 7 77 23 14
2017 Information management 46 43 6 2 4 0 0 89 6 32
2017 Information technology 58 27 7 2 5 1 0 85 7 121
2017 Internal audit 41 33 17 9 0 0 0 74 9 12
2017 Evaluation 50 28 6 11 0 6 0 82 12 18
2017 Data sciences 43 22 14 7 11 0 4 67 19 26
2017 Policy 44 24 8 16 0 8 0 74 17 13
2017 Project management 43 32 11 5 8 0 1 76 13 136
2017 Other services to the public 41 37 11 4 7 0 0 78 11 46
2017 None of the above 44 25 15 12 3 1 0 69 15 173

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 19 9 6 8 2 0 77 14 35
2019 Compliance, inspection and enforcement 31 36 8 9 0 16 0 80 10 22
2019 Communications or public affairs 15 32 16 18 15 4 0 49 35 50
2019 Security 68 28 0 4 0 0 0 96 4 23
2019 Science and technology 34 29 17 7 3 10 1 70 11 1182
2019 Library services 34 14 20 2 2 27 0 66 7 39
2019 Legal services 38 28 24 10 0 0 0 66 10 10
2019 Administration and operations 44 27 12 4 4 7 1 77 10 230
2019 Human resources 41 36 15 4 0 4 0 80 4 90
2019 Financial management 45 45 10 0 0 0 0 90 0 69
2019 Procurement 26 30 31 13 0 0 0 56 13 20
2019 Real property 27 30 16 14 0 13 0 66 16 28
2019 Materiel management 50 14 15 6 0 16 0 76 7 15
2019 Information management 28 40 24 3 0 3 3 72 3 29
2019 Information technology 40 31 14 3 3 8 2 78 7 114
2019 Evaluation 41 27 13 8 4 7 0 73 14 23
2019 Data sciences 46 29 13 5 5 2 0 77 9 39
2019 Policy 58 24 3 6 6 3 0 85 12 33
2019 Project management 33 32 21 6 4 3 1 68 11 138
2019 Other services to the public 43 25 14 2 4 11 0 77 8 45
2019 None of the above 29 31 21 6 5 7 0 65 12 164
2018 Client contact centre 45 16 16 9 8 4 2 66 18 27
2018 Compliance, inspection and enforcement 39 31 17 13 0 0 0 70 13 16
2018 Communications or public affairs 14 34 24 15 6 7 0 51 23 64
2018 Security 41 23 10 5 0 21 0 81 7 19
2018 Science and technology 25 34 19 9 4 8 0 64 15 870
2018 Library services 16 31 29 7 0 16 0 56 9 29
2018 Legal services 50 20 9 21 0 0 0 70 21 10
2018 Administration and operations 38 29 16 8 3 6 1 71 11 170
2018 Human resources 28 31 15 14 7 6 0 63 22 62
2018 Financial management 45 38 4 2 0 11 0 93 3 46
2018 Information management 46 22 16 6 6 3 0 70 13 18
2018 Information technology 37 37 13 2 4 6 1 79 7 83
2018 Evaluation 37 19 0 10 0 34 0 85 15 11
2018 Data sciences 26 37 12 0 0 24 0 84 0 15
2018 Policy 41 39 10 5 0 5 0 84 5 22
2018 Project management 35 38 13 9 1 3 0 76 11 101
2018 Other services to the public 39 28 12 0 11 11 0 75 12 40
2018 None of the above 28 31 15 16 4 6 0 63 21 111
2017 Client contact centre 26 46 19 6 3 0 0 72 9 34
2017 Communications or public affairs 17 34 21 15 7 6 0 54 24 52
2017 Security 44 44 0 6 6 0 0 88 12 16
2017 Science and technology 25 34 18 7 4 12 0 67 13 1162
2017 Library services 9 36 21 17 2 15 0 53 23 38
2017 Administration and operations 32 33 16 7 6 6 0 69 14 207
2017 Human resources 31 32 19 7 4 7 0 67 12 81
2017 Financial management 47 27 16 7 0 3 0 77 7 58
2017 Procurement 40 10 30 0 0 20 0 63 0 10
2017 Real property 28 44 22 0 0 6 0 77 0 17
2017 Materiel management 28 15 29 0 0 22 7 60 0 14
2017 Information management 20 36 20 9 4 7 4 63 15 32
2017 Information technology 33 33 20 4 1 8 2 73 5 121
2017 Internal audit 41 15 17 9 0 17 0 68 11 12
2017 Evaluation 33 28 6 11 0 22 0 78 14 18
2017 Data sciences 29 25 21 7 4 14 0 62 13 26
2017 Policy 31 46 8 0 0 16 0 91 0 13
2017 Project management 32 34 16 9 6 3 0 68 15 137
2017 Other services to the public 26 37 11 9 9 8 0 69 19 46
2017 None of the above 31 25 19 8 7 9 0 62 17 173

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 55 21 6 10 8 0 0 76 18 34
2019 Compliance, inspection and enforcement 27 26 15 17 0 16 0 62 20 22
2019 Communications or public affairs 11 28 25 18 15 2 0 40 34 50
2019 Security 52 40 4 3 0 0 0 93 3 23
2019 Science and technology 26 31 19 13 6 3 1 59 21 1183
2019 Library services 24 26 13 20 5 12 0 57 28 39
2019 Legal services 18 10 62 10 0 0 0 28 10 10
2019 Administration and operations 38 31 11 8 6 4 2 74 15 230
2019 Human resources 34 38 21 3 1 3 0 74 4 90
2019 Financial management 48 40 10 2 0 0 0 88 2 68
2019 Procurement 18 44 9 19 9 0 0 63 28 19
2019 Real property 35 33 4 28 0 0 0 68 28 27
2019 Materiel management 45 23 15 6 0 12 0 76 6 15
2019 Information management 30 25 27 12 3 3 0 57 15 29
2019 Information technology 29 41 14 7 5 3 2 73 13 114
2019 Evaluation 32 35 16 8 4 4 0 71 13 23
2019 Data sciences 39 29 16 9 7 0 0 68 16 39
2019 Policy 55 27 6 6 6 0 0 82 12 33
2019 Project management 29 26 21 17 5 2 0 57 22 138
2019 Other services to the public 42 30 19 2 5 2 0 74 7 44
2019 None of the above 25 32 15 15 9 4 0 60 25 164
2018 Client contact centre 39 25 12 5 12 4 2 69 19 26
2018 Compliance, inspection and enforcement 23 31 26 13 7 0 0 54 20 16
2018 Communications or public affairs 11 33 31 20 4 1 0 44 24 64
2018 Security 23 45 6 5 0 21 0 86 7 19
2018 Science and technology 19 32 21 16 9 3 0 53 25 869
2018 Library services 4 38 19 28 5 5 0 45 35 29
2018 Legal services 27 31 20 21 0 0 0 58 21 10
2018 Administration and operations 30 29 23 11 7 1 0 60 18 168
2018 Human resources 15 36 20 20 8 0 0 51 29 62
2018 Financial management 45 37 9 7 0 2 0 84 7 46
2018 Information management 26 45 18 0 12 0 0 70 12 19
2018 Information technology 37 29 20 5 6 1 1 68 12 84
2018 Evaluation 27 39 15 19 0 0 0 66 19 11
2018 Data sciences 17 48 11 9 0 16 0 76 10 15
2018 Policy 31 29 10 20 10 0 0 60 30 22
2018 Project management 24 40 19 10 6 1 0 65 16 100
2018 Other services to the public 29 31 20 4 10 6 0 63 16 40
2018 None of the above 21 26 23 14 12 4 0 49 27 111
2017 Client contact centre 27 38 29 3 3 0 0 65 6 34
2017 Communications or public affairs 10 31 21 19 17 2 0 41 37 51
2017 Security 37 25 20 6 12 0 0 62 18 16
2017 Science and technology 19 33 22 13 9 4 0 55 23 1163
2017 Library services 8 34 16 27 14 0 0 42 42 38
2017 Administration and operations 27 38 18 9 7 1 0 66 16 208
2017 Human resources 21 39 23 9 5 3 0 62 15 81
2017 Financial management 46 34 15 4 0 2 0 81 4 58
2017 Procurement 30 30 19 10 0 0 10 67 11 10
2017 Real property 28 39 23 11 0 0 0 67 11 17
2017 Materiel management 7 36 28 8 0 14 7 55 10 14
2017 Information management 12 46 20 12 6 0 4 60 19 32
2017 Information technology 25 37 19 11 3 2 1 65 15 121
2017 Internal audit 41 24 17 0 0 17 0 79 0 12
2017 Evaluation 28 39 11 11 0 11 0 75 12 18
2017 Data sciences 17 29 29 7 14 4 0 48 22 26
2017 Policy 36 32 8 16 0 8 0 74 17 13
2017 Project management 23 36 22 10 8 1 0 60 18 136
2017 Other services to the public 25 40 13 9 14 0 0 64 23 45
2017 None of the above 25 28 15 15 11 6 0 56 27 172

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 29 10 13 4 4 0 72 18 34
2019 Compliance, inspection and enforcement 8 27 17 23 9 16 0 42 38 22
2019 Communications or public affairs 12 21 25 25 15 2 0 34 41 50
2019 Security 37 39 17 4 3 0 0 76 7 23
2019 Science and technology 16 29 23 16 9 6 0 48 28 1182
2019 Library services 9 28 24 19 7 12 0 42 30 39
2019 Legal services 0 15 56 19 0 10 0 17 21 10
2019 Administration and operations 28 27 19 9 8 6 2 61 18 228
2019 Human resources 23 40 22 9 1 6 0 67 10 91
2019 Financial management 37 40 15 6 1 1 0 78 7 68
2019 Procurement 18 13 34 27 9 0 0 30 36 20
2019 Real property 26 20 22 6 7 18 0 57 16 28
2019 Materiel management 14 14 37 19 0 16 0 33 23 15
2019 Information management 21 23 28 23 6 0 0 44 28 28
2019 Information technology 19 32 21 13 6 7 1 56 21 114
2019 Evaluation 24 35 28 4 4 4 0 62 9 23
2019 Data sciences 29 25 18 12 11 2 2 57 24 39
2019 Policy 44 36 5 12 3 0 0 79 15 33
2019 Project management 17 28 29 17 7 1 0 45 25 138
2019 Other services to the public 20 37 23 9 7 4 0 59 16 45
2019 None of the above 20 24 22 17 12 5 0 46 31 161
2018 Client contact centre 20 42 11 13 8 4 2 66 21 27
2018 Compliance, inspection and enforcement 18 18 24 27 13 0 0 36 40 16
2018 Communications or public affairs 6 23 36 17 11 6 0 31 30 64
2018 Security 15 42 12 5 5 21 0 72 13 18
2018 Science and technology 11 24 26 21 12 6 0 38 34 868
2018 Library services 5 35 21 27 5 7 0 43 34 29
2018 Legal services 0 27 17 55 0 0 0 27 55 10
2018 Administration and operations 19 33 24 12 10 2 0 53 23 170
2018 Human resources 11 25 26 24 10 3 1 37 36 62
2018 Financial management 27 37 24 7 0 4 0 67 7 46
2018 Information management 17 60 3 12 6 3 0 79 18 19
2018 Information technology 21 31 20 12 8 6 1 56 22 84
2018 Evaluation 18 29 17 29 7 0 0 47 36 11
2018 Data sciences 8 15 20 29 0 28 0 32 41 15
2018 Policy 17 38 18 15 10 2 0 56 26 22
2018 Project management 10 37 25 19 7 1 0 48 26 99
2018 Other services to the public 18 30 24 7 12 9 0 53 21 40
2018 None of the above 13 19 30 22 11 4 0 33 35 110
2017 Client contact centre 17 36 29 9 3 6 0 56 13 34
2017 Communications or public affairs 2 27 17 30 22 2 0 29 53 52
2017 Security 19 31 32 6 12 0 0 50 18 16
2017 Science and technology 11 29 25 16 10 9 0 44 29 1162
2017 Library services 2 38 14 20 20 6 0 43 42 38
2017 Administration and operations 20 35 23 11 8 3 0 57 20 208
2017 Human resources 13 35 29 14 6 3 0 49 21 81
2017 Financial management 32 33 22 10 0 3 0 66 10 58
2017 Procurement 10 50 0 20 0 20 0 75 25 10
2017 Real property 0 44 34 16 0 6 0 47 17 17
2017 Materiel management 7 28 29 15 0 14 7 45 19 14
2017 Information management 9 45 22 15 6 0 4 56 22 32
2017 Information technology 15 25 28 19 5 8 1 44 26 121
2017 Internal audit 24 16 26 7 0 26 0 55 10 12
2017 Evaluation 22 17 39 11 0 11 0 44 12 18
2017 Data sciences 4 25 32 14 11 14 0 33 29 26
2017 Policy 14 47 8 16 8 8 0 65 26 13
2017 Project management 14 27 26 20 11 2 0 42 31 137
2017 Other services to the public 15 37 15 18 9 6 0 56 28 46
2017 None of the above 14 23 22 18 13 9 1 41 34 173

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 46 22 6 20 6 0 0 68 26 35
2019 Compliance, inspection and enforcement 8 32 21 23 9 7 0 43 34 22
2019 Communications or public affairs 14 32 32 11 11 0 0 46 22 49
2019 Security 41 35 16 4 4 0 0 76 8 23
2019 Science and technology 15 32 20 19 11 4 0 49 31 1189
2019 Library services 11 33 11 32 10 2 0 46 43 39
2019 Legal services 0 46 20 9 25 0 0 46 34 10
2019 Administration and operations 23 33 18 13 8 2 2 59 23 230
2019 Human resources 25 40 23 6 2 3 0 68 8 91
2019 Financial management 40 36 19 5 0 0 0 76 5 69
2019 Procurement 26 13 17 44 0 0 0 39 44 20
2019 Real property 22 29 18 27 5 0 0 51 31 28
2019 Materiel management 31 23 28 6 10 3 0 55 16 15
2019 Information management 18 31 20 24 7 0 0 50 31 29
2019 Information technology 21 28 17 21 8 3 1 51 30 113
2019 Evaluation 15 41 27 4 8 4 0 59 13 23
2019 Data sciences 20 32 5 32 9 2 0 53 42 39
2019 Policy 20 55 6 9 9 0 0 75 19 33
2019 Project management 11 33 18 26 10 2 0 45 37 138
2019 Other services to the public 18 35 26 11 7 2 0 54 19 44
2019 None of the above 18 28 16 21 14 3 0 48 36 163
2018 Client contact centre 13 45 20 4 16 0 2 59 21 26
2018 Compliance, inspection and enforcement 15 21 25 26 12 0 0 36 38 16
2018 Communications or public affairs 10 36 18 20 15 1 0 46 36 64
2018 Security 20 32 15 4 10 21 0 64 17 19
2018 Science and technology 9 26 23 25 15 2 0 36 40 870
2018 Library services 0 23 25 33 19 0 0 23 52 29
2018 Legal services 0 19 8 51 21 0 0 19 73 10
2018 Administration and operations 22 27 20 17 13 1 0 49 31 169
2018 Human resources 11 30 21 23 12 2 1 43 36 62
2018 Financial management 27 38 24 9 2 0 0 65 11 46
2018 Information management 17 47 9 21 6 0 0 64 27 19
2018 Information technology 20 32 16 19 11 1 0 53 30 83
2018 Evaluation 27 19 10 27 17 0 0 47 44 11
2018 Data sciences 8 20 18 34 17 4 0 29 53 15
2018 Policy 12 50 10 20 5 2 0 64 26 22
2018 Project management 10 22 23 26 17 1 0 33 44 101
2018 Other services to the public 21 39 9 13 12 6 0 63 27 40
2018 None of the above 12 24 23 22 14 5 0 38 37 111
2017 Client contact centre 20 35 33 8 3 0 0 56 11 34
2017 Communications or public affairs 2 34 16 26 22 0 0 36 49 52
2017 Security 19 32 6 24 19 0 0 51 43 16
2017 Science and technology 10 33 24 19 11 4 0 45 31 1161
2017 Library services 2 34 12 27 24 0 0 37 51 38
2017 Administration and operations 16 35 18 16 13 1 0 52 29 207
2017 Human resources 13 37 24 15 8 2 0 51 24 81
2017 Financial management 32 36 21 12 0 0 0 68 12 58
2017 Procurement 20 30 30 10 0 10 0 56 11 10
2017 Real property 0 51 32 6 6 6 0 54 12 17
2017 Materiel management 7 28 36 8 0 14 7 45 10 14
2017 Information management 0 41 22 19 19 0 0 41 38 32
2017 Information technology 16 34 19 20 6 4 1 52 28 121
2017 Internal audit 24 33 0 42 0 0 0 58 42 12
2017 Evaluation 28 28 17 11 6 11 0 62 19 18
2017 Data sciences 10 28 25 11 14 11 0 43 28 26
2017 Policy 14 30 8 40 8 0 0 44 48 13
2017 Project management 8 31 20 19 19 3 0 40 39 135
2017 Other services to the public 13 47 15 13 11 0 0 61 24 46
2017 None of the above 15 24 21 19 15 5 1 41 36 172
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 38 31 19 4 8 0 0 69 12 35
2019 Compliance, inspection and enforcement 38 37 8 12 4 0 0 75 17 22
2019 Communications or public affairs 16 41 20 20 4 0 0 57 23 50
2019 Security 52 28 4 16 0 0 0 80 16 23
2019 Science and technology 26 38 17 13 6 0 0 65 19 1184
2019 Library services 27 35 26 10 2 0 0 61 12 39
2019 Legal services 28 43 9 20 0 0 0 72 20 10
2019 Administration and operations 36 34 13 11 6 0 0 70 17 232
2019 Human resources 40 41 9 6 3 0 0 81 10 91
2019 Financial management 39 34 17 6 5 0 0 72 11 69
2019 Procurement 18 47 9 23 4 0 0 65 27 20
2019 Real property 27 20 27 24 2 0 0 47 26 28
2019 Materiel management 47 23 15 11 4 0 0 70 15 15
2019 Information management 23 51 8 15 3 0 0 74 17 29
2019 Information technology 27 38 14 10 10 0 1 66 20 113
2019 Evaluation 43 32 8 4 13 0 0 75 17 23
2019 Data sciences 38 31 13 14 4 0 0 69 18 39
2019 Policy 58 33 6 3 0 0 0 91 3 33
2019 Project management 24 37 19 13 7 0 0 61 20 138
2019 Other services to the public 21 33 25 16 4 0 0 55 21 45
2019 None of the above 29 29 17 10 14 1 0 59 24 165
2018 Client contact centre 34 29 16 18 4 0 0 63 21 26
2018 Compliance, inspection and enforcement 26 37 11 19 5 0 0 64 25 16
2018 Communications or public affairs 16 32 22 17 11 1 1 49 28 64
2018 Security 33 28 31 4 4 0 0 61 8 19
2018 Science and technology 18 36 23 15 8 0 0 54 23 869
2018 Library services 15 41 17 23 5 0 0 55 28 29
2018 Legal services 40 30 0 20 10 0 0 70 30 10
2018 Administration and operations 31 28 15 13 12 1 0 60 25 170
2018 Human resources 24 40 17 12 6 0 1 64 19 62
2018 Financial management 46 34 14 4 2 0 0 79 7 46
2018 Information management 23 27 13 30 7 0 0 50 37 18
2018 Information technology 24 31 24 14 7 0 0 55 21 83
2018 Evaluation 19 66 0 15 0 0 0 85 15 11
2018 Data sciences 18 62 0 16 4 0 0 80 20 15
2018 Policy 30 18 19 29 0 4 0 50 30 22
2018 Project management 20 38 19 14 9 1 0 58 22 100
2018 Other services to the public 11 46 12 5 25 0 0 58 30 39
2018 None of the above 20 26 32 12 11 0 0 45 23 111
2017 Client contact centre 32 41 12 3 9 3 0 75 12 34
2017 Communications or public affairs 23 34 13 17 13 0 0 57 30 52
2017 Security 36 38 14 6 6 0 0 74 12 16
2017 Science and technology 22 37 18 16 6 0 0 60 22 1162
2017 Library services 24 30 23 17 7 0 0 53 24 38
2017 Administration and operations 26 34 17 12 10 0 0 60 22 208
2017 Human resources 24 50 12 9 6 0 0 74 15 81
2017 Financial management 38 42 10 10 0 0 0 80 10 58
2017 Procurement 20 19 30 10 20 0 0 40 30 10
2017 Real property 27 34 6 16 16 0 0 62 33 17
2017 Materiel management 36 14 21 15 14 0 0 50 29 14
2017 Information management 26 34 18 14 9 0 0 60 22 32
2017 Information technology 27 34 17 12 9 1 0 61 21 121
2017 Internal audit 25 34 32 9 0 0 0 59 9 12
2017 Evaluation 39 44 0 17 0 0 0 83 17 18
2017 Data sciences 21 25 18 18 18 0 0 46 36 26
2017 Policy 20 48 8 24 0 0 0 68 24 13
2017 Project management 24 35 17 17 7 0 0 59 24 136
2017 Other services to the public 20 35 11 19 15 0 0 54 35 46
2017 None of the above 25 31 24 13 8 0 0 55 21 173

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 39 12 7 2 0 0 79 9 35
2019 Compliance, inspection and enforcement 42 33 13 13 0 0 0 75 13 22
2019 Communications or public affairs 29 43 15 8 5 0 0 72 13 50
2019 Security 47 43 10 0 0 0 0 90 0 22
2019 Science and technology 30 44 14 10 3 0 0 73 13 1183
2019 Library services 43 40 12 5 0 0 0 83 5 39
2019 Legal services 27 48 15 0 10 0 0 75 10 10
2019 Administration and operations 35 39 13 9 3 1 0 74 13 232
2019 Human resources 49 42 7 1 0 0 0 92 1 90
2019 Financial management 42 45 9 2 2 0 0 87 5 69
2019 Procurement 26 43 21 10 0 0 0 69 10 20
2019 Real property 41 35 14 8 2 0 0 76 10 28
2019 Materiel management 47 33 9 11 0 0 0 80 11 15
2019 Information management 34 45 8 13 0 0 0 79 13 29
2019 Information technology 29 38 15 14 4 0 0 66 18 111
2019 Evaluation 28 48 13 11 0 0 0 76 11 23
2019 Data sciences 44 26 13 14 2 0 0 71 16 39
2019 Policy 45 43 3 8 0 0 0 89 8 33
2019 Project management 25 41 18 15 1 0 0 66 16 138
2019 Other services to the public 46 37 10 7 0 0 0 83 7 45
2019 None of the above 32 38 11 10 9 0 0 70 19 165
2018 Client contact centre 37 40 8 8 7 0 0 77 15 26
2018 Compliance, inspection and enforcement 29 38 14 19 0 0 0 67 19 16
2018 Communications or public affairs 21 33 19 19 9 0 0 53 28 64
2018 Security 38 44 18 0 0 0 0 82 0 19
2018 Science and technology 23 44 17 12 4 0 0 67 17 868
2018 Library services 27 45 10 13 5 0 0 72 18 29
2018 Legal services 23 56 10 11 0 0 0 79 11 10
2018 Administration and operations 34 38 8 12 8 0 0 72 20 171
2018 Human resources 37 49 3 9 2 0 1 86 11 62
2018 Financial management 40 41 12 4 2 0 0 81 7 45
2018 Information management 20 50 10 8 12 0 0 70 21 18
2018 Information technology 26 45 13 9 7 0 0 71 16 83
2018 Evaluation 10 61 19 10 0 0 0 71 10 11
2018 Data sciences 14 34 29 16 8 0 0 48 24 15
2018 Policy 26 41 4 30 0 0 0 66 30 22
2018 Project management 22 43 22 10 2 0 0 66 12 100
2018 Other services to the public 23 45 18 13 3 0 0 67 15 40
2018 None of the above 27 36 16 15 6 0 0 63 21 111
2017 Client contact centre 38 56 3 0 3 0 0 94 3 33
2017 Communications or public affairs 18 30 19 23 11 0 0 47 34 52
2017 Security 36 45 7 6 6 0 0 81 12 16
2017 Science and technology 25 45 15 11 3 0 0 70 15 1162
2017 Library services 32 52 5 12 0 0 0 83 12 38
2017 Administration and operations 25 47 14 9 5 0 0 72 14 208
2017 Human resources 43 47 5 4 1 0 0 90 5 81
2017 Financial management 36 48 11 3 2 0 0 84 5 58
2017 Procurement 30 40 20 10 0 0 0 70 10 10
2017 Real property 35 24 23 17 0 0 0 59 17 16
2017 Materiel management 29 43 15 0 14 0 0 71 14 14
2017 Information management 26 41 13 17 4 0 0 66 21 32
2017 Information technology 26 50 10 11 3 0 0 75 15 121
2017 Internal audit 40 33 17 9 0 0 0 74 9 12
2017 Evaluation 33 56 0 11 0 0 0 89 11 18
2017 Data sciences 13 47 18 14 7 0 0 60 22 26
2017 Policy 0 52 24 16 0 0 8 57 17 13
2017 Project management 21 50 12 14 4 0 0 71 18 136
2017 Other services to the public 20 52 9 15 4 0 0 72 20 46
2017 None of the above 25 45 15 12 3 0 1 69 15 173

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 42 5 0 2 0 0 93 2 35
2019 Compliance, inspection and enforcement 50 24 4 21 0 0 0 75 21 22
2019 Communications or public affairs 40 36 12 11 0 0 0 77 11 50
2019 Security 69 31 0 0 0 0 0 100 0 22
2019 Science and technology 39 35 13 8 4 1 0 75 12 1185
2019 Library services 58 30 5 5 0 2 0 90 5 39
2019 Legal services 46 44 0 10 0 0 0 90 10 10
2019 Administration and operations 46 26 12 8 5 1 1 74 13 231
2019 Human resources 59 27 7 3 2 0 2 88 5 90
2019 Financial management 41 31 19 5 2 0 1 73 7 69
2019 Procurement 50 27 15 9 0 0 0 76 9 19
2019 Real property 33 26 15 16 9 0 0 60 25 28
2019 Materiel management 42 37 11 10 0 0 0 79 10 15
2019 Information management 58 23 16 0 0 3 0 83 0 29
2019 Information technology 44 34 14 4 3 0 0 78 8 114
2019 Evaluation 35 44 8 4 8 0 0 79 13 23
2019 Data sciences 53 20 11 15 0 0 0 73 15 39
2019 Policy 60 28 0 12 0 0 0 88 12 33
2019 Project management 43 26 20 4 5 1 0 70 9 137
2019 Other services to the public 32 37 22 4 4 0 0 69 9 45
2019 None of the above 43 28 11 11 6 1 1 71 18 165
2018 Client contact centre 27 43 18 9 3 0 0 70 12 27
2018 Compliance, inspection and enforcement 34 26 20 14 7 0 0 60 21 16
2018 Communications or public affairs 28 37 16 10 8 0 1 65 18 64
2018 Security 36 45 10 4 4 0 0 82 8 19
2018 Science and technology 32 37 13 12 5 0 0 70 17 869
2018 Library services 40 41 7 7 5 0 0 80 12 29
2018 Legal services 50 8 20 11 10 0 0 58 21 10
2018 Administration and operations 47 28 10 9 5 0 1 76 14 168
2018 Human resources 41 38 6 8 7 0 0 78 15 61
2018 Financial management 55 25 11 7 0 0 2 82 7 45
2018 Information management 35 36 12 11 6 0 0 71 17 19
2018 Information technology 47 25 14 10 4 0 0 72 14 84
2018 Evaluation 63 29 0 8 0 0 0 92 8 11
2018 Data sciences 39 32 8 21 0 0 0 71 21 15
2018 Policy 44 23 5 10 14 0 4 70 25 22
2018 Project management 28 44 12 11 4 1 0 73 16 101
2018 Other services to the public 26 34 21 13 5 0 0 60 18 40
2018 None of the above 33 38 9 11 7 1 0 72 19 110
2017 Client contact centre 46 36 9 6 3 0 0 82 9 34
2017 Communications or public affairs 34 39 10 11 6 0 0 73 17 52
2017 Security 54 34 6 0 6 0 0 88 6 16
2017 Science and technology 33 38 13 10 5 1 0 71 15 1163
2017 Library services 46 32 12 7 2 0 0 78 9 38
2017 Administration and operations 36 34 16 8 5 0 0 71 13 208
2017 Human resources 41 47 8 2 0 0 1 90 2 81
2017 Financial management 47 34 10 7 2 0 0 82 8 58
2017 Procurement 40 0 30 30 0 0 0 40 30 10
2017 Real property 45 23 21 11 0 0 0 67 11 17
2017 Materiel management 43 21 15 0 14 0 7 69 15 14
2017 Information management 35 41 17 7 0 0 0 76 7 32
2017 Information technology 38 37 14 5 4 1 1 77 9 120
2017 Internal audit 42 23 9 26 0 0 0 65 26 12
2017 Evaluation 45 28 6 11 0 6 6 81 13 18
2017 Data sciences 21 40 11 11 14 4 0 63 26 26
2017 Policy 31 37 16 8 0 8 0 74 9 13
2017 Project management 25 49 12 9 6 0 0 74 14 136
2017 Other services to the public 21 44 11 13 11 0 0 65 24 46
2017 None of the above 32 32 19 6 11 0 0 64 17 173

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 38 14 16 4 0 0 66 20 35
2019 Compliance, inspection and enforcement 37 46 17 0 0 0 0 83 0 22
2019 Communications or public affairs 33 51 9 6 2 0 0 84 8 50
2019 Security 62 24 7 7 0 0 0 86 7 23
2019 Science and technology 33 39 14 10 3 0 0 73 13 1185
2019 Library services 27 53 5 15 0 0 0 80 15 39
2019 Administration and operations 34 40 11 9 5 1 1 75 14 230
2019 Human resources 42 41 5 5 4 0 2 85 10 91
2019 Financial management 40 44 6 8 1 0 0 84 10 69
2019 Procurement 21 35 17 10 17 0 0 56 27 20
2019 Real property 22 32 6 29 12 0 0 54 40 28
2019 Materiel management 42 40 15 4 0 0 0 81 4 15
2019 Information management 29 43 7 19 3 0 0 72 21 28
2019 Information technology 33 39 11 10 6 0 0 72 17 112
2019 Evaluation 15 70 11 4 0 0 0 85 4 23
2019 Data sciences 42 28 21 5 4 0 0 70 9 39
2019 Policy 44 27 22 7 0 0 0 71 7 32
2019 Project management 32 41 15 9 3 0 0 73 12 137
2019 Other services to the public 27 48 18 7 0 0 0 75 7 45
2019 None of the above 32 33 13 14 8 0 0 65 22 164
2018 Client contact centre 36 34 14 9 7 0 0 70 16 26
2018 Compliance, inspection and enforcement 34 36 5 24 0 0 0 71 24 16
2018 Communications or public affairs 18 47 8 18 6 1 2 67 25 63
2018 Security 41 59 0 0 0 0 0 100 0 19
2018 Science and technology 22 45 14 13 4 0 1 68 18 870
2018 Library services 12 57 9 16 5 0 0 69 21 29
2018 Legal services 0 71 19 10 0 0 0 71 10 10
2018 Administration and operations 34 41 6 11 6 1 0 76 17 171
2018 Human resources 26 52 8 9 5 0 0 78 14 62
2018 Financial management 39 31 10 18 2 0 0 71 20 45
2018 Information management 38 33 16 13 0 0 0 71 13 18
2018 Information technology 31 41 10 13 2 0 3 74 16 83
2018 Evaluation 29 64 0 7 0 0 0 93 7 11
2018 Data sciences 18 46 8 25 0 4 0 66 26 15
2018 Policy 13 41 22 14 10 0 0 54 24 22
2018 Project management 19 48 17 12 4 0 0 67 16 100
2018 Other services to the public 7 55 10 15 13 0 0 62 28 40
2018 None of the above 26 32 14 16 11 0 1 59 27 110
2017 Client contact centre 31 30 29 6 3 0 0 61 9 34
2017 Communications or public affairs 10 51 6 22 11 0 0 61 33 52
2017 Security 57 38 0 0 6 0 0 94 6 16
2017 Science and technology 27 44 13 11 5 0 0 70 16 1160
2017 Library services 24 45 5 22 5 0 0 69 27 38
2017 Administration and operations 29 35 12 15 9 0 0 64 24 208
2017 Human resources 30 45 16 8 1 0 0 75 9 81
2017 Financial management 56 27 7 7 3 0 0 83 10 58
2017 Procurement 30 20 20 20 10 0 0 50 30 10
2017 Real property 16 45 17 11 11 0 0 61 22 17
2017 Materiel management 22 56 15 0 8 0 0 78 8 14
2017 Information management 17 58 12 9 4 0 0 76 12 32
2017 Information technology 26 35 14 16 7 1 1 62 23 121
2017 Internal audit 41 41 17 0 0 0 0 83 0 12
2017 Evaluation 45 33 11 6 6 0 0 78 11 18
2017 Data sciences 35 29 7 18 11 0 0 64 29 26
2017 Policy 48 28 8 8 0 8 0 83 9 13
2017 Project management 23 43 17 12 4 0 1 67 17 137
2017 Other services to the public 18 41 11 24 7 0 0 58 31 46
2017 None of the above 27 39 12 14 7 0 0 67 21 173

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 33 36 14 12 4 0 0 69 16 35
2019 Compliance, inspection and enforcement 39 29 24 8 0 0 0 68 8 22
2019 Communications or public affairs 15 24 19 16 20 5 0 41 38 50
2019 Security 54 32 0 14 0 0 0 86 14 23
2019 Science and technology 18 31 21 15 11 3 0 51 27 1181
2019 Library services 13 38 17 19 7 2 2 54 28 39
2019 Legal services 10 27 44 19 0 0 0 37 19 10
2019 Administration and operations 29 34 14 14 6 2 1 65 21 232
2019 Human resources 32 29 17 14 3 3 2 64 18 91
2019 Financial management 42 41 12 1 1 2 0 85 3 69
2019 Procurement 18 30 21 17 14 0 0 47 31 20
2019 Real property 21 19 26 25 4 5 0 42 31 28
2019 Materiel management 42 8 28 17 4 0 0 51 21 15
2019 Information management 25 26 34 8 5 3 0 52 13 29
2019 Information technology 29 33 12 17 5 3 0 64 23 114
2019 Evaluation 24 28 14 17 4 13 0 60 24 23
2019 Data sciences 39 21 18 5 13 4 0 63 19 39
2019 Policy 28 51 12 6 3 0 0 79 9 33
2019 Project management 16 34 22 18 10 0 0 50 28 138
2019 Other services to the public 16 28 32 13 9 2 0 45 22 45
2019 None of the above 25 22 17 17 15 4 0 49 34 164
2018 Client contact centre 23 33 14 21 8 0 0 56 29 27
2018 Compliance, inspection and enforcement 18 29 35 13 5 0 0 47 18 16
2018 Communications or public affairs 18 23 20 18 14 8 0 44 34 64
2018 Security 38 27 6 4 4 21 0 82 10 19
2018 Science and technology 10 29 25 21 15 1 0 39 36 868
2018 Library services 4 24 32 30 10 0 0 28 40 29
2018 Legal services 0 41 8 30 11 8 0 45 46 10
2018 Administration and operations 24 32 18 14 11 2 0 56 25 168
2018 Human resources 9 17 24 33 16 1 0 26 49 62
2018 Financial management 44 29 16 9 2 0 0 73 11 46
2018 Information management 16 15 30 19 16 3 0 32 36 18
2018 Information technology 24 43 11 9 11 3 0 68 21 83
2018 Evaluation 19 47 17 7 0 10 0 73 8 11
2018 Data sciences 15 49 14 9 12 0 0 65 22 14
2018 Policy 19 32 19 14 15 0 0 51 30 22
2018 Project management 15 36 18 18 11 2 0 52 30 101
2018 Other services to the public 5 24 15 37 18 0 0 30 55 40
2018 None of the above 17 28 18 20 14 4 0 46 36 110
2017 Client contact centre 18 38 32 12 0 0 0 56 12 34
2017 Communications or public affairs 15 34 15 23 9 4 0 52 33 52
2017 Security 49 40 0 0 12 0 0 88 12 16
2017 Science and technology 14 32 21 17 13 2 0 47 31 1158
2017 Library services 7 40 15 24 12 2 0 48 37 38
2017 Administration and operations 26 35 18 8 12 2 0 61 21 208
2017 Human resources 10 31 22 19 10 4 3 44 32 81
2017 Financial management 50 33 7 3 3 3 0 86 7 58
2017 Procurement 10 50 20 0 20 0 0 60 20 10
2017 Real property 11 38 17 22 6 6 0 53 29 17
2017 Materiel management 7 15 35 7 22 7 7 25 34 14
2017 Information management 4 42 13 22 17 3 0 47 40 32
2017 Information technology 20 41 17 10 11 2 0 61 21 121
2017 Internal audit 33 25 26 9 7 0 0 58 16 12
2017 Evaluation 22 39 22 6 0 11 0 69 6 18
2017 Data sciences 14 28 18 18 18 4 0 44 37 26
2017 Policy 24 28 8 8 8 16 8 69 21 13
2017 Project management 19 33 16 17 13 2 0 53 31 137
2017 Other services to the public 11 35 26 17 11