2019 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 37 9 5 2 0 0 84 7 599
2019 Does not provide services to public 41 37 12 7 3 0 0 78 10 1859
2018 Provides services to public 45 38 10 4 3 0 0 83 7 447
2018 Does not provide services to public 36 44 10 8 3 0 0 80 11 1310
2017 Provides services to public 39 45 8 5 3 0 0 84 8 625
2017 Does not provide services to public 35 46 10 6 2 0 0 81 9 1692
2011 Provides services to public 41 41 9 5 4 0 0 82 9 855
2011 Does not provide services to public 39 41 9 7 4 0 0 80 11 2155
2008 Provides services to public 44 39 9 5 3 0 0 83 8 920
2008 Does not provide services to public 41 43 8 6 3 0 0 83 9 2101

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 37 12 9 5 0 0 73 14 598
2019 Does not provide services to public 34 38 13 10 5 0 0 73 15 1853
2018 Provides services to public 32 35 16 11 7 0 0 66 18 451
2018 Does not provide services to public 29 40 15 11 5 0 0 69 16 1302
2017 Provides services to public 26 43 16 9 7 0 0 69 16 625
2017 Does not provide services to public 29 42 14 9 6 0 0 71 15 1693

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 28 6 2 1 0 0 92 3 596
2019 Does not provide services to public 55 32 9 3 1 0 0 87 4 1847
2018 Provides services to public 63 28 7 1 1 0 0 91 2 447
2018 Does not provide services to public 52 36 8 3 1 0 0 88 4 1301
2017 Provides services to public 60 33 5 1 0 0 0 93 2 624
2017 Does not provide services to public 54 35 7 2 1 0 0 90 3 1690
2011 Provides services to public 69 24 4 2 0 0 0 94 2 852
2011 Does not provide services to public 63 29 5 2 1 0 0 92 3 2153

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 35 9 3 1 0 0 88 4 599
2019 Does not provide services to public 48 37 10 4 2 0 0 84 6 1859
2018 Provides services to public 48 37 9 4 2 0 0 85 6 451
2018 Does not provide services to public 43 40 11 4 2 0 0 83 6 1309
2017 Provides services to public 46 40 8 4 2 0 0 86 6 623
2017 Does not provide services to public 44 38 10 5 1 0 0 83 7 1690
2011 Provides services to public 47 40 7 4 2 0 0 87 6 856
2011 Does not provide services to public 46 40 7 5 2 0 0 86 7 2155
2008 Provides services to public 49 40 6 3 2 0 0 89 4 924
2008 Does not provide services to public 50 38 6 4 2 0 0 88 6 2106

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 27 10 7 4 0 0 79 10 595
2019 Does not provide services to public 44 32 14 6 3 0 0 76 10 1856
2018 Provides services to public 42 30 17 5 6 0 0 72 10 446
2018 Does not provide services to public 36 34 19 7 4 0 0 70 11 1296
2017 Provides services to public 38 35 14 9 4 0 0 73 13 623
2017 Does not provide services to public 37 35 15 8 4 0 0 72 12 1693
2011 Provides services to public 28 35 19 11 7 0 0 63 18 850
2011 Does not provide services to public 26 34 18 12 9 1 0 60 22 2160

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 32 11 7 3 0 0 78 11 594
2019 Does not provide services to public 39 35 15 7 3 0 0 75 10 1851
2018 Provides services to public 36 36 16 7 4 0 0 72 12 446
2018 Does not provide services to public 32 37 19 9 3 0 0 69 12 1293
2017 Provides services to public 33 40 13 10 4 0 0 73 15 622
2017 Does not provide services to public 34 37 16 9 4 0 0 71 13 1694
2011 Provides services to public 24 37 15 15 9 0 0 61 24 850
2011 Does not provide services to public 23 34 18 15 9 1 0 57 25 2156
2008 Provides services to public 32 41 13 9 4 0 0 73 13 924
2008 Does not provide services to public 33 39 13 10 4 0 0 73 14 2104

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 24 13 7 6 2 0 73 13 598
2019 Does not provide services to public 40 25 16 9 5 3 1 68 15 1854
2018 Provides services to public 40 27 16 8 6 3 0 70 14 449
2018 Does not provide services to public 35 27 20 10 6 2 1 63 17 1300
2017 Provides services to public 36 27 18 8 5 4 1 67 14 623
2017 Does not provide services to public 37 28 16 9 6 4 1 68 15 1694
2011 Provides services to public 31 28 17 9 9 4 1 63 19 851
2011 Does not provide services to public 30 28 16 11 9 5 1 61 22 2161
2008 Provides services to public 34 29 14 12 7 4 1 65 19 922
2008 Does not provide services to public 34 30 15 9 7 5 0 68 17 2102
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 28 13 3 3 1 2 80 7 598
2019 Does not provide services to public 50 28 12 5 2 0 2 81 7 1856

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 29 9 4 4 2 1 83 8 597
2019 Does not provide services to public 52 27 11 5 3 2 0 80 8 1854
2018 Provides services to public 42 29 12 9 6 1 0 72 16 452
2018 Does not provide services to public 47 28 13 7 3 2 1 77 10 1302
2017 Provides services to public 40 33 14 7 4 1 1 74 11 624
2017 Does not provide services to public 45 30 12 6 4 2 1 77 11 1694
2011 Provides services to public 41 31 13 7 7 1 0 72 15 853
2011 Does not provide services to public 42 31 12 8 5 1 0 74 13 2157
2008 Provides services to public 37 31 13 9 7 2 0 70 17 923
2008 Does not provide services to public 43 29 11 9 7 2 0 73 16 2106

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 32 10 5 5 1 0 80 9 597
2019 Does not provide services to public 46 31 11 7 3 1 1 78 11 1851
2018 Provides services to public 40 32 13 9 6 0 0 72 16 450
2018 Does not provide services to public 41 33 12 10 4 0 0 74 14 1307
2017 Provides services to public 34 40 12 8 5 0 0 75 13 624
2017 Does not provide services to public 40 34 11 9 5 1 0 75 14 1692
2011 Provides services to public 36 33 12 12 7 0 0 69 19 850
2011 Does not provide services to public 37 34 12 10 7 0 0 71 17 2155
2008 Provides services to public 32 33 13 12 9 0 0 66 21 922
2008 Does not provide services to public 35 32 11 12 9 1 0 68 21 2106

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 25 9 6 3 1 0 82 9 600
2019 Does not provide services to public 54 26 10 6 3 0 0 80 9 1854
2018 Provides services to public 44 27 11 8 10 1 0 71 18 450
2018 Does not provide services to public 46 29 13 8 4 0 0 75 12 1305
2017 Provides services to public 44 30 14 6 6 0 0 75 12 623
2017 Does not provide services to public 48 28 10 8 5 0 0 77 13 1694

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 29 14 4 5 8 0 75 10 597
2019 Does not provide services to public 35 30 17 7 3 8 1 71 11 1850
2018 Provides services to public 34 27 17 9 5 6 0 66 15 451
2018 Does not provide services to public 27 35 17 9 3 8 0 67 14 1313
2017 Provides services to public 27 34 15 9 6 8 0 67 16 625
2017 Does not provide services to public 28 32 18 7 4 10 0 67 13 1693
2011 Provides services to public 21 31 20 10 11 7 1 56 23 848
2011 Does not provide services to public 20 28 21 11 11 10 1 53 24 2157

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 33 16 7 5 2 0 70 13 595
2019 Does not provide services to public 28 31 17 13 6 4 1 62 20 1847
2018 Provides services to public 27 32 19 11 8 3 0 61 19 450
2018 Does not provide services to public 20 33 21 15 8 3 0 54 24 1311
2017 Provides services to public 23 35 19 11 9 3 0 60 20 621
2017 Does not provide services to public 21 34 21 12 8 4 0 57 21 1695
2011 Provides services to public 16 28 19 16 20 2 0 44 36 853
2011 Does not provide services to public 14 25 20 17 22 2 0 40 40 2158
2008 Provides services to public 21 33 18 16 11 1 0 54 28 922
2008 Does not provide services to public 22 32 17 13 13 3 0 56 26 2106

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 33 21 10 8 4 1 59 19 596
2019 Does not provide services to public 19 27 23 16 8 7 1 49 26 1844
2018 Provides services to public 17 29 23 17 9 5 0 49 27 449
2018 Does not provide services to public 11 27 26 20 10 6 0 40 32 1310
2017 Provides services to public 12 30 26 14 11 6 0 46 27 624
2017 Does not provide services to public 13 29 24 17 9 8 0 46 28 1695
2011 Provides services to public 9 26 23 22 16 5 0 36 40 853
2011 Does not provide services to public 8 25 21 22 18 6 0 35 42 2156
2008 Provides services to public 10 33 21 20 11 6 0 46 33 922
2008 Does not provide services to public 12 32 19 19 12 7 0 46 33 2104

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 36 17 13 8 2 0 61 22 598
2019 Does not provide services to public 17 31 20 20 10 3 1 49 31 1853
2018 Provides services to public 17 28 19 19 14 3 0 46 34 451
2018 Does not provide services to public 10 27 22 24 14 2 0 39 39 1313
2017 Provides services to public 11 35 23 18 11 2 0 47 29 623
2017 Does not provide services to public 12 32 21 19 12 4 0 46 32 1691
2011 Provides services to public 10 28 19 22 19 2 0 38 42 853
2011 Does not provide services to public 9 26 17 24 21 3 0 36 46 2157
2008 Provides services to public 12 35 18 19 13 3 0 48 33 923
2008 Does not provide services to public 13 34 16 21 12 3 0 49 34 2102
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 34 16 12 7 0 0 65 19 599
2019 Does not provide services to public 29 37 16 12 6 0 0 66 18 1855
2018 Provides services to public 20 30 24 15 10 0 0 50 26 449
2018 Does not provide services to public 22 36 20 14 8 0 0 58 23 1311
2017 Provides services to public 21 34 19 17 10 0 0 55 26 625
2017 Does not provide services to public 25 37 17 14 7 0 0 62 21 1693
2011 Provides services to public 18 36 16 16 13 0 0 55 29 854
2011 Does not provide services to public 19 40 16 15 9 0 0 59 25 2161

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 38 11 7 4 0 0 78 11 599
2019 Does not provide services to public 30 43 14 11 3 0 0 73 13 1849
2018 Provides services to public 27 44 14 11 5 0 0 71 15 449
2018 Does not provide services to public 25 41 16 13 5 0 0 66 17 1312
2017 Provides services to public 24 46 13 13 4 0 0 70 17 624
2017 Does not provide services to public 26 46 14 11 4 0 0 72 14 1692

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 32 13 6 4 1 0 76 11 596
2019 Does not provide services to public 42 32 13 8 4 1 0 75 12 1855
2018 Provides services to public 34 36 11 13 6 1 0 70 19 452
2018 Does not provide services to public 35 36 13 11 5 0 0 71 16 1308
2017 Provides services to public 30 40 14 10 5 0 0 70 15 625
2017 Does not provide services to public 35 36 13 8 6 1 0 72 14 1693
2011 Provides services to public 33 33 14 11 9 0 0 66 20 854
2011 Does not provide services to public 34 35 13 10 6 0 0 70 17 2157
2008 Provides services to public 29 37 13 11 9 0 0 66 20 922
2008 Does not provide services to public 31 35 13 11 9 1 1 67 20 2106

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 41 11 10 4 0 0 75 15 597
2019 Does not provide services to public 34 39 13 10 3 0 0 73 14 1850
2018 Provides services to public 22 44 14 13 6 0 1 66 20 451
2018 Does not provide services to public 24 45 12 13 5 0 1 70 18 1310
2017 Provides services to public 21 41 15 16 6 0 0 62 23 625
2017 Does not provide services to public 29 41 12 12 5 0 0 71 17 1692
2011 Provides services to public 22 36 15 17 8 0 1 59 26 854
2011 Does not provide services to public 26 37 16 12 6 0 2 65 19 2152
2008 Provides services to public 28 42 15 10 5 0 1 71 14 923
2008 Does not provide services to public 27 40 14 11 4 1 3 69 16 2105

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 31 22 11 9 1 1 57 20 598
2019 Does not provide services to public 22 31 18 16 10 3 0 55 26 1853
2018 Provides services to public 14 30 19 20 15 2 0 45 35 451
2018 Does not provide services to public 14 30 22 20 12 2 0 45 33 1306
2017 Provides services to public 14 33 22 16 12 2 0 49 29 624
2017 Does not provide services to public 18 33 18 15 13 3 0 53 29 1690
2011 Provides services to public 14 27 18 19 19 2 0 43 39 855
2011 Does not provide services to public 15 31 19 18 15 2 0 47 33 2151
2008 Provides services to public 21 35 18 15 9 2 0 57 25 923
2008 Does not provide services to public 21 34 18 15 10 2 0 56 26 2103

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 20 26 17 16 17 2 2 48 35 597
2019 Does not provide services to public 19 25 16 16 18 3 3 47 36 1857
2018 Provides services to public 15 23 19 19 20 3 0 40 41 452
2018 Does not provide services to public 15 23 16 21 22 1 1 39 45 1306
2017 Provides services to public 13 25 18 18 21 4 2 40 41 625
2017 Does not provide services to public 16 26 15 17 21 4 2 45 40 1691
2011 Provides services to public 14 21 15 20 26 2 2 37 48 853
2011 Does not provide services to public 12 21 17 18 27 2 2 35 47 2149
2008 Provides services to public 13 28 17 19 21 1 2 42 40 922
2008 Does not provide services to public 15 26 15 18 22 2 2 43 41 2101

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 23 12 3 2 0 5 82 5 597
2019 Does not provide services to public 55 25 11 4 1 1 4 83 5 1854

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 9 8 4 3 3 12 83 8 597
2019 Does not provide services to public 58 10 7 4 4 3 14 82 10 1854

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 22 16 6 3 2 3 73 9 598
2019 Does not provide services to public 45 25 16 6 3 2 3 73 10 1853

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 21 17 6 3 3 3 72 10 593
2019 Does not provide services to public 42 23 16 7 3 3 4 71 12 1848

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 16 15 9 8 4 5 65 18 591
2019 Does not provide services to public 48 14 13 8 8 4 6 69 17 1850

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 15 8 4 3 3 6 84 7 596
2019 Does not provide services to public 67 13 9 3 2 2 5 86 5 1849

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 7 5 3 1 5 5 89 5 594
2019 Does not provide services to public 76 8 5 2 2 3 4 91 3 1849

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 76 6 4 1 2 3 9 93 3 597
2019 Does not provide services to public 79 6 2 1 1 2 9 96 1 1842

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 37 14 8 4 0 0 74 13 597
2019 Does not provide services to public 34 39 13 9 5 0 0 73 13 1847
2018 Provides services to public 27 38 15 12 7 0 0 65 19 451
2018 Does not provide services to public 29 42 12 11 5 0 0 71 16 1304
2017 Provides services to public 26 43 14 12 5 0 0 69 17 622
2017 Does not provide services to public 31 43 12 9 4 0 0 75 13 1690
2011 Provides services to public 31 37 13 13 6 0 0 68 19 851
2011 Does not provide services to public 31 40 11 10 8 0 0 71 18 2156

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 31 15 8 4 0 0 73 12 599
2019 Does not provide services to public 41 33 14 7 4 0 0 75 11 1855
2018 Provides services to public 34 33 14 13 6 0 0 67 19 450
2018 Does not provide services to public 35 38 14 10 4 0 0 73 13 1299
2017 Provides services to public 31 39 16 9 5 0 0 70 14 624
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 1686

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 38 13 9 3 0 0 75 12 591
2019 Does not provide services to public 32 40 16 8 3 1 0 73 11 1835
2018 Provides services to public 28 34 16 16 6 0 0 62 22 450
2018 Does not provide services to public 24 40 18 13 5 0 1 64 18 1304
2017 Provides services to public 26 40 16 12 6 0 0 66 18 623
2017 Does not provide services to public 30 40 16 10 5 0 1 70 14 1690
2011 Provides services to public 32 40 13 11 4 0 0 72 15 852
2011 Does not provide services to public 32 41 15 7 3 1 1 74 11 2156

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 40 19 9 3 3 1 69 12 594
2019 Does not provide services to public 23 44 19 8 3 2 1 69 12 1855
2018 Provides services to public 21 35 24 12 5 2 0 57 18 450
2018 Does not provide services to public 18 40 23 10 5 3 0 61 15 1309
2017 Provides services to public 17 42 21 14 4 3 0 60 18 624
2017 Does not provide services to public 22 39 21 10 5 4 0 63 15 1694

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 28 11 6 4 0 0 78 10 596
2019 Does not provide services to public 47 30 12 7 3 0 0 77 10 1852
2018 Provides services to public 40 33 13 8 6 0 0 73 13 448
2018 Does not provide services to public 42 34 13 7 3 1 1 76 11 1307
2017 Provides services to public 38 33 16 8 4 0 1 72 12 624
2017 Does not provide services to public 42 33 12 8 3 1 1 77 11 1686
2011 Provides services to public 38 35 12 8 6 0 1 73 14 853
2011 Does not provide services to public 39 37 11 8 4 1 1 77 12 2153

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 33 18 10 5 0 0 67 15 596
2019 Does not provide services to public 32 36 17 9 5 0 0 68 14 1853
2018 Provides services to public 25 32 22 13 6 0 1 58 20 451
2018 Does not provide services to public 27 35 20 11 6 0 1 63 17 1311
2017 Provides services to public 22 39 23 9 7 0 1 61 16 625
2017 Does not provide services to public 27 41 18 8 4 0 1 69 12 1690
2011 Provides services to public 25 37 19 11 7 0 1 63 18 855
2011 Does not provide services to public 25 39 19 10 5 0 1 65 15 2159
2008 Provides services to public 20 31 25 15 8 0 1 51 23 924
2008 Does not provide services to public 21 38 22 12 7 0 1 59 19 2103

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 20 10 4 4 4 3 82 8 594
2019 Does not provide services to public 57 21 8 4 3 3 3 83 8 1851
2017 Provides services to public 44 27 10 6 7 4 3 76 14 622
2017 Does not provide services to public 46 24 9 6 4 6 5 79 11 1691
2011 Provides services to public 43 28 9 7 7 2 5 76 14 852
2011 Does not provide services to public 46 29 10 4 4 3 4 80 9 2155

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 15 54 31 600
2019 Does not provide services to public 20 51 29 1859
2018 Provides services to public 13 58 29 452
2018 Does not provide services to public 17 54 29 1309
2017 Provides services to public 17 56 27 624
2017 Does not provide services to public 15 55 29 1692
2011 Provides services to public 17 52 31 856
2011 Does not provide services to public 16 50 33 2159

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 21 23 27 7 20 3 87
2019 Does not provide services to public 21 11 20 10 31 7 341
2018 Provides services to public 35 16 33 11 2 3 62
2018 Does not provide services to public 18 20 30 14 11 6 239
2017 Provides services to public 34 13 21 22 6 5 107
2017 Does not provide services to public 29 18 16 14 17 6 246
2011 Provides services to public 31 12 24 23 9999 9 145
2011 Does not provide services to public 21 10 27 22 9999 20 358
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 33 10 4 2 0 0 84 6 597
2019 Does not provide services to public 39 40 12 7 2 0 0 79 8 1849
2018 Provides services to public 44 43 7 5 2 0 0 86 7 451
2018 Does not provide services to public 38 43 11 6 2 0 0 81 8 1310
2017 Provides services to public 39 43 10 5 3 0 0 82 8 625
2017 Does not provide services to public 36 44 12 6 3 0 0 79 9 1694
2011 Provides services to public 38 41 11 5 5 0 0 79 10 855
2011 Does not provide services to public 37 41 11 7 4 1 0 78 11 2161
2008 Provides services to public 49 37 7 4 2 0 0 87 6 923
2008 Does not provide services to public 46 38 8 5 2 1 0 85 7 2106

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 40 14 8 4 0 0 74 12 600
2019 Does not provide services to public 28 43 16 8 3 1 0 72 12 1854
2018 Provides services to public 24 45 17 10 3 1 0 69 13 451
2018 Does not provide services to public 22 41 20 12 4 1 0 63 17 1303
2017 Provides services to public 18 45 18 13 6 0 0 63 19 624
2017 Does not provide services to public 19 41 21 13 6 1 0 60 19 1689
2011 Provides services to public 19 35 17 14 14 0 0 54 29 853
2011 Does not provide services to public 18 35 16 17 13 1 0 54 30 2160

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 6 24 38 20 9 1 2 30 31 594
2019 Does not provide services to public 8 25 38 20 7 1 1 27 34 1857
2018 Provides services to public 9 31 36 17 4 1 1 22 41 451
2018 Does not provide services to public 11 30 36 17 5 1 1 22 42 1306
2017 Provides services to public 10 30 34 15 8 1 2 24 41 624
2017 Does not provide services to public 9 26 39 16 7 0 2 23 36 1686
2011 Provides services to public 15 30 33 14 6 0 2 20 46 848
2011 Does not provide services to public 15 28 33 15 6 1 2 22 45 2153
2008 Provides services to public 8 27 35 20 7 0 2 28 36 920
2008 Does not provide services to public 8 24 37 20 8 0 3 29 33 2101

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 12 28 30 20 2 3 53 18 592
2019 Does not provide services to public 6 16 29 28 16 2 2 46 24 1849
2018 Provides services to public 9 20 29 25 12 2 3 39 31 449
2018 Does not provide services to public 10 21 32 23 12 2 1 36 31 1302
2017 Provides services to public 10 20 26 25 14 2 3 41 32 621
2017 Does not provide services to public 8 19 30 24 13 2 4 39 29 1677
2011 Provides services to public 18 25 27 17 10 2 3 27 45 845
2011 Does not provide services to public 18 25 26 16 10 2 3 27 45 2152
2008 Provides services to public 7 17 31 28 13 2 3 43 25 921
2008 Does not provide services to public 7 15 27 28 17 2 5 47 24 2103

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 25 28 20 10 1 2 31 40 594
2019 Does not provide services to public 16 26 30 15 8 2 2 24 44 1854
2018 Provides services to public 17 26 32 16 7 1 2 23 43 449
2018 Does not provide services to public 22 26 29 15 6 1 1 21 49 1300
2017 Provides services to public 21 26 29 14 7 1 3 22 49 624
2017 Does not provide services to public 17 27 28 15 7 2 4 23 47 1685
2011 Provides services to public 20 25 29 16 7 1 2 24 46 849
2011 Does not provide services to public 17 24 28 16 8 2 5 26 44 2149
2008 Provides services to public 17 25 30 16 8 1 3 25 44 920
2008 Does not provide services to public 13 21 29 20 11 1 4 34 36 2094

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 12 37 29 17 0 2 47 15 590
2019 Does not provide services to public 5 13 34 30 15 2 1 46 18 1848
2018 Provides services to public 7 16 38 27 9 0 3 38 23 446
2018 Does not provide services to public 7 18 36 27 10 1 1 38 26 1304
2017 Provides services to public 7 16 36 27 11 1 2 40 23 622
2017 Does not provide services to public 6 13 35 28 13 1 3 43 20 1680
2011 Provides services to public 8 15 37 26 11 1 3 38 24 850
2011 Does not provide services to public 7 14 32 30 13 1 3 44 23 2153
2008 Provides services to public 6 18 33 30 11 0 2 42 24 918
2008 Does not provide services to public 5 12 35 30 14 1 4 46 18 2097

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 19 32 18 18 1 3 38 30 594
2019 Does not provide services to public 14 20 28 22 13 2 1 37 35 1851
2018 Provides services to public 21 23 29 16 7 2 2 24 46 450
2018 Does not provide services to public 18 26 29 17 7 1 2 25 46 1308
2017 Provides services to public 16 26 28 16 10 2 3 27 43 623
2017 Does not provide services to public 11 22 30 21 11 1 4 34 35 1685
2011 Provides services to public 20 27 27 16 8 0 3 25 48 847
2011 Does not provide services to public 16 23 27 18 11 1 4 30 42 2158
2008 Provides services to public 13 26 30 19 10 1 3 29 40 919
2008 Does not provide services to public 10 22 28 21 14 1 4 36 34 2096

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 8 21 34 27 3 3 65 13 592
2019 Does not provide services to public 3 9 23 32 26 3 4 62 13 1844
2018 Provides services to public 6 10 27 28 21 4 4 54 17 445
2018 Does not provide services to public 6 11 25 32 20 2 3 56 18 1296
2017 Provides services to public 5 11 22 33 21 3 5 59 17 621
2017 Does not provide services to public 3 8 20 33 25 4 7 65 13 1682
2011 Provides services to public 5 9 22 31 25 2 6 61 15 847
2011 Does not provide services to public 4 8 22 32 23 3 8 62 14 2150
2008 Provides services to public 4 10 23 34 20 2 6 60 15 917
2008 Does not provide services to public 4 9 23 30 23 3 7 60 15 2097

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 10 23 34 17 13 1 2 31 34 591
2019 Does not provide services to public 15 24 29 17 10 3 2 29 41 1849
2018 Provides services to public 20 27 31 12 5 3 2 18 49 449
2018 Does not provide services to public 20 27 30 15 5 2 2 21 49 1307
2017 Provides services to public 19 29 33 9 5 1 2 15 51 625
2017 Does not provide services to public 16 26 30 14 7 2 4 23 46 1684

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 21 32 19 15 1 2 36 31 594
2019 Does not provide services to public 7 16 30 27 15 1 2 44 24 1856

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 31 22 17 7 2 0 54 24 596
2019 Does not provide services to public 14 32 24 18 8 3 0 48 27 1845

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 27 7 8 5 1 0 80 13 593
2019 Does not provide services to public 46 29 11 9 4 0 0 76 14 1855
2018 Provides services to public 41 29 11 11 6 1 0 72 18 448
2018 Does not provide services to public 39 32 11 11 6 1 0 72 17 1306
2017 Provides services to public 37 34 12 10 7 1 0 71 17 624
2017 Does not provide services to public 42 32 10 8 5 0 1 75 14 1694

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 31 6 4 3 0 0 87 7 596
2019 Does not provide services to public 51 34 8 5 2 0 0 85 7 1853
2018 Provides services to public 45 37 8 6 4 0 0 82 10 448
2018 Does not provide services to public 46 39 7 6 2 0 0 85 8 1311
2017 Provides services to public 42 41 9 4 4 0 0 83 8 623
2017 Does not provide services to public 46 39 7 5 2 0 0 85 8 1690

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 35 10 4 2 1 0 84 6 595
2019 Does not provide services to public 45 38 10 5 2 0 0 83 7 1854
2018 Provides services to public 41 38 13 5 2 1 0 79 7 451
2018 Does not provide services to public 38 44 10 4 2 1 0 84 6 1310

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 39 9 5 3 1 0 83 8 596
2019 Does not provide services to public 41 38 13 4 2 2 0 80 6 1846
2018 Provides services to public 41 38 12 6 2 1 0 80 8 447
2018 Does not provide services to public 37 42 14 4 1 1 0 80 6 1296
2017 Provides services to public 36 42 14 4 3 2 0 79 7 621
2017 Does not provide services to public 39 42 11 4 1 2 0 84 5 1690
2011 Provides services to public 31 39 15 8 5 2 0 72 13 855
2011 Does not provide services to public 32 39 16 6 4 3 0 73 10 2154

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 32 13 5 2 3 1 79 7 597
2019 Does not provide services to public 41 33 17 4 1 4 0 77 5 1844
2018 Provides services to public 38 35 16 5 2 3 0 76 8 447
2018 Does not provide services to public 33 37 19 5 2 4 0 73 8 1298
2017 Provides services to public 32 37 17 4 4 6 0 74 8 622
2017 Does not provide services to public 36 35 17 4 2 6 1 75 6 1688

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 27 7 3 2 0 0 87 6 596
2019 Does not provide services to public 55 33 7 4 2 0 0 88 5 1854
2018 Provides services to public 48 33 11 5 2 0 0 82 7 447
2018 Does not provide services to public 47 37 10 4 2 0 0 84 5 1290
2017 Provides services to public 44 39 10 4 3 0 0 83 7 624
2017 Does not provide services to public 47 39 7 4 2 0 0 86 6 1692
2011 Provides services to public 38 36 13 7 5 0 0 74 12 854
2011 Does not provide services to public 36 37 14 7 6 0 0 73 13 2155
2008 Provides services to public 36 39 12 8 5 0 0 75 13 924
2008 Does not provide services to public 39 38 11 8 3 1 0 77 11 2103

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 31 16 10 6 5 3 65 18 594
2019 Does not provide services to public 29 30 18 9 4 5 4 65 15 1855
2018 Provides services to public 20 29 21 12 9 5 3 53 24 450
2018 Does not provide services to public 19 34 22 11 6 6 3 58 19 1308
2017 Provides services to public 17 32 21 9 12 6 3 54 23 623
2017 Does not provide services to public 25 31 18 10 6 5 5 62 18 1691

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 31 16 9 5 2 2 70 14 596
2019 Does not provide services to public 28 36 15 10 4 4 2 68 15 1854
2018 Provides services to public 30 33 13 12 8 2 0 65 21 450
2018 Does not provide services to public 25 34 18 14 5 3 1 62 20 1305
2017 Provides services to public 33 32 14 11 5 4 1 69 16 623
2017 Does not provide services to public 27 35 17 11 5 5 1 65 17 1688
2011 Provides services to public 33 31 13 10 8 4 1 67 19 853
2011 Does not provide services to public 27 30 16 12 7 6 2 62 20 2159
2008 Provides services to public 30 35 12 10 8 3 1 68 19 922
2008 Does not provide services to public 26 31 14 14 8 5 2 61 23 2105

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 33 16 7 3 3 0 73 10 595
2019 Does not provide services to public 30 36 21 7 3 3 0 68 10 1849
2018 Provides services to public 31 31 24 11 3 2 0 62 14 452
2018 Does not provide services to public 22 37 28 9 3 2 0 60 12 1307

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 20 21 12 11 10 2 50 27 592
2019 Does not provide services to public 19 22 21 14 10 12 2 47 28 1854
2018 Provides services to public 16 21 19 14 17 11 1 43 36 449
2018 Does not provide services to public 14 23 22 19 11 10 2 42 34 1307
2017 Provides services to public 11 19 21 15 18 15 2 36 39 625
2017 Does not provide services to public 12 21 22 15 12 15 3 40 33 1689
2011 Provides services to public 11 18 20 18 18 11 3 35 42 854
2011 Does not provide services to public 11 19 21 17 16 13 3 36 39 2157

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 40 5 10 4 0 0 81 14 598
2019 Does not provide services to public 38 43 6 10 2 0 0 81 13 1856
2017 Provides services to public 23 46 8 16 7 0 0 69 23 624
2017 Does not provide services to public 30 50 5 11 4 0 0 80 15 1694
2011 Provides services to public 41 43 6 9 2 0 0 84 11 853
2011 Does not provide services to public 41 44 4 8 3 0 0 84 11 2157
2008 Provides services to public 45 42 4 6 2 0 0 87 9 924
2008 Does not provide services to public 47 42 3 6 1 0 0 89 8 2105

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 31 6 7 3 0 0 84 11 596
2019 Does not provide services to public 53 34 6 6 2 0 0 87 8 1856
2017 Provides services to public 45 37 6 8 4 0 0 82 12 625
2017 Does not provide services to public 50 36 6 6 2 0 0 86 8 1694
2011 Provides services to public 51 34 6 5 4 0 0 85 9 848
2011 Does not provide services to public 50 36 5 7 2 0 0 86 9 2156

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 33 8 4 2 0 1 86 6 590
2019 Does not provide services to public 58 31 6 3 1 0 0 90 4 1847
2017 Provides services to public 52 35 6 6 1 0 0 87 7 622
2017 Does not provide services to public 55 36 5 3 1 0 0 91 4 1690

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 21 6 7 4 0 1 82 12 598
2019 Does not provide services to public 65 18 5 6 4 0 1 84 10 1859
2017 Provides services to public 56 21 7 9 6 0 2 78 15 625
2017 Does not provide services to public 63 20 5 7 4 0 1 84 10 1692
2011 Provides services to public 61 19 5 8 6 0 1 81 14 852
2011 Does not provide services to public 68 15 5 6 4 0 2 85 10 2157
2008 Provides services to public 61 19 7 7 5 0 1 81 12 924
2008 Does not provide services to public 71 14 4 6 3 0 1 87 9 2102

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 19 8 6 5 1 2 80 11 595
2019 Does not provide services to public 62 18 8 5 4 0 3 82 9 1853
2017 Provides services to public 56 21 8 7 4 0 4 80 12 624
2017 Does not provide services to public 62 19 7 5 4 0 3 84 10 1695
2011 Provides services to public 58 15 7 8 7 0 4 77 15 851
2011 Does not provide services to public 65 15 5 5 4 0 5 85 10 2157
2008 Provides services to public 55 15 7 9 8 1 6 75 18 921
2008 Does not provide services to public 61 14 6 5 5 1 7 82 11 2103

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 11 4 2 4 0 3 89 6 594
2019 Does not provide services to public 77 11 4 2 3 0 3 91 5 1850
2017 Provides services to public 71 15 5 2 3 0 4 89 6 625
2017 Does not provide services to public 76 13 4 2 2 0 3 92 4 1687
2011 Provides services to public 72 11 4 3 6 0 5 87 9 853
2011 Does not provide services to public 75 11 3 2 3 0 5 91 6 2155
2008 Provides services to public 72 9 4 4 5 0 5 87 10 923
2008 Does not provide services to public 75 8 4 2 4 0 6 89 7 2104

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 39 23 15 7 5 7 3 69 13 598
2019 Does not provide services to public 40 27 15 5 3 9 2 74 9 1858

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 47 10 5 1 0 2 84 6 598
2019 Does not provide services to public 35 48 9 5 1 0 1 84 6 1858

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 24 10 2 2 5 2 85 4 598
2019 Does not provide services to public 56 26 9 2 1 4 1 87 3 1859

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 9 91 598
2019 Does not provide services to public 7 93 1856
2018 Provides services to public 11 89 451
2018 Does not provide services to public 9 91 1311

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 54
2019 Does not provide services to public 56 44 128
2018 Provides services to public 43 57 53
2018 Does not provide services to public 52 48 115

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 57 43 54
2019 Does not provide services to public 51 49 128
2018 Provides services to public 64 36 53
2018 Does not provide services to public 52 48 115

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 13 87 53
2018 Does not provide services to public 4 96 115

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 54
2019 Does not provide services to public 0 100 128
2018 Provides services to public 0 100 53
2018 Does not provide services to public 0 100 115

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 40 60 54
2019 Does not provide services to public 28 72 127
2018 Provides services to public 56 44 52
2018 Does not provide services to public 32 68 115

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 34 66 54
2019 Does not provide services to public 33 67 127
2018 Provides services to public 46 54 52
2018 Does not provide services to public 30 70 115

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 54
2019 Does not provide services to public 53 47 127
2018 Provides services to public 42 58 52
2018 Does not provide services to public 43 57 115

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 47 53 54
2019 Does not provide services to public 37 63 127
2018 Provides services to public 35 65 52
2018 Does not provide services to public 35 65 115

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 54
2019 Does not provide services to public 31 69 127
2018 Provides services to public 40 60 52
2018 Does not provide services to public 35 65 115

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 60 40 54
2019 Does not provide services to public 46 54 127
2018 Provides services to public 49 51 52
2018 Does not provide services to public 44 56 115

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 54
2019 Does not provide services to public 27 73 127
2018 Provides services to public 27 73 52
2018 Does not provide services to public 29 71 115

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 52
2018 Does not provide services to public 0 100 115

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 52
2018 Does not provide services to public 10 90 115

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 22 78 52
2018 Does not provide services to public 12 88 115

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 43 57 54
2019 Does not provide services to public 55 45 127
2018 Provides services to public 44 56 52
2018 Does not provide services to public 45 55 115

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 54
2019 Does not provide services to public 16 84 127
2018 Provides services to public 27 73 52
2018 Does not provide services to public 20 80 115

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 54
2019 Does not provide services to public 13 87 127
2018 Provides services to public 12 88 52
2018 Does not provide services to public 13 87 115

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 47 53 54
2019 Does not provide services to public 48 52 127
2018 Provides services to public 66 34 53
2018 Does not provide services to public 51 49 114

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 18 82 54
2019 Does not provide services to public 24 76 127
2018 Provides services to public 26 74 53
2018 Does not provide services to public 26 74 114

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 23 77 54
2019 Does not provide services to public 11 89 127
2018 Provides services to public 25 75 53
2018 Does not provide services to public 18 82 114

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 54
2019 Does not provide services to public 16 84 127
2018 Provides services to public 27 73 53
2018 Does not provide services to public 19 81 114

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 54
2019 Does not provide services to public 10 90 127

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 11 89 54
2019 Does not provide services to public 11 89 127
2018 Provides services to public 14 86 53
2018 Does not provide services to public 4 96 114

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 54
2019 Does not provide services to public 32 68 127
2018 Provides services to public 17 83 53
2018 Does not provide services to public 30 70 114

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 16 84 50
2018 Does not provide services to public 10 90 110

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 14 86 50
2018 Does not provide services to public 26 74 110

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 24 76 50
2018 Does not provide services to public 6 94 110

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 22 78 50
2018 Does not provide services to public 5 95 110

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 31 69 50
2018 Does not provide services to public 34 66 110

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 12 88 50
2018 Does not provide services to public 13 87 110

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 57 43 50
2018 Does not provide services to public 53 47 110

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 44 56 50
2018 Does not provide services to public 49 51 110

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 12 88 50
2018 Does not provide services to public 11 89 110

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 599
2019 Does not provide services to public 10 90 1855

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 11 18 6 6 27 9 52 20 598
2019 Does not provide services to public 19 13 19 5 3 31 11 54 14 1856
2018 Provides services to public 17 15 21 6 7 29 6 49 19 451
2018 Does not provide services to public 14 15 22 5 4 32 8 48 15 1307
2017 Provides services to public 13 13 20 7 5 33 9 46 21 624
2017 Does not provide services to public 15 15 19 5 3 34 10 52 14 1694

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 24 18 6 4 10 1 69 11 596
2019 Does not provide services to public 33 29 18 4 3 13 1 72 7 1857
2018 Provides services to public 27 27 22 7 6 11 1 61 15 451
2018 Does not provide services to public 24 29 24 7 3 12 1 61 11 1306
2017 Provides services to public 24 27 20 7 5 14 2 61 15 625
2017 Does not provide services to public 27 31 19 5 3 14 2 68 9 1692
2011 Provides services to public 29 32 18 7 6 8 0 67 13 852
2011 Does not provide services to public 29 33 19 5 3 11 1 69 10 2151

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 5 95 598
2019 Does not provide services to public 4 96 1854
2018 Provides services to public 5 95 450
2018 Does not provide services to public 5 95 1310

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 46 54 33
2019 Does not provide services to public 38 62 82
2018 Provides services to public 42 58 23
2018 Does not provide services to public 26 74 59

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 81 19 33
2019 Does not provide services to public 78 22 82
2018 Provides services to public 77 23 23
2018 Does not provide services to public 70 30 59

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 33
2019 Does not provide services to public 0 100 82
2018 Provides services to public 0 100 23
2018 Does not provide services to public 0 100 59

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 23
2018 Does not provide services to public 15 85 59

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 33
2019 Does not provide services to public 23 77 80
2018 Provides services to public 30 70 23
2018 Does not provide services to public 15 85 59

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 22 78 33
2019 Does not provide services to public 25 75 80
2018 Provides services to public 27 73 23
2018 Does not provide services to public 22 78 59

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 31 69 33
2019 Does not provide services to public 23 77 80
2018 Provides services to public 23 77 23
2018 Does not provide services to public 18 82 59

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 33
2019 Does not provide services to public 41 59 80
2018 Provides services to public 52 48 23
2018 Does not provide services to public 40 60 59

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 23
2018 Does not provide services to public 0 100 59

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 33
2019 Does not provide services to public 0 100 80
2018 Provides services to public 0 100 23
2018 Does not provide services to public 0 100 59

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 33
2019 Does not provide services to public 18 82 80

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 23 77 33
2019 Does not provide services to public 21 79 80

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 14 86 33
2019 Does not provide services to public 10 90 80

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 17 83 33
2019 Does not provide services to public 8 92 80

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 52 48 33
2019 Does not provide services to public 64 36 80
2018 Provides services to public 46 54 23
2018 Does not provide services to public 57 43 59

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 27 73 22
2018 Does not provide services to public 28 72 57

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 52 48 22
2018 Does not provide services to public 47 53 57

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 0 100 22
2018 Does not provide services to public 0 100 57

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 44 56 22
2018 Does not provide services to public 56 44 57

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 8 92 596
2019 Does not provide services to public 6 94 1854

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 12 17 4 3 31 10 61 11 598
2019 Does not provide services to public 20 13 20 3 2 33 10 58 8 1847
2018 Provides services to public 16 16 23 3 4 32 6 52 10 450
2018 Does not provide services to public 15 14 24 3 2 35 7 50 8 1310
2017 Provides services to public 12 14 22 2 3 39 8 49 10 625
2017 Does not provide services to public 14 15 19 2 1 40 9 55 7 1690

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 23 17 4 2 10 1 73 7 597
2019 Does not provide services to public 35 28 17 3 2 14 2 74 5 1851
2018 Provides services to public 29 26 24 4 2 13 1 64 8 452
2018 Does not provide services to public 26 28 24 4 2 15 1 65 7 1309
2017 Provides services to public 26 26 20 5 3 19 1 65 10 623
2017 Does not provide services to public 26 30 18 3 2 19 2 71 6 1691
2011 Provides services to public 33 34 17 4 2 10 0 75 6 856
2011 Does not provide services to public 34 34 17 2 1 12 0 77 4 2157

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 598
2019 Does not provide services to public 9 91 1856
2017 Provides services to public 13 87 625
2017 Does not provide services to public 9 91 1692

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 80 20 78
2019 Does not provide services to public 82 18 170
2017 Provides services to public 73 27 80
2017 Does not provide services to public 76 24 150

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 43 1 2 2 0 2 96 3 60
2019 Does not provide services to public 52 34 6 7 2 0 0 85 9 139
2017 Provides services to public 52 36 4 5 4 0 0 88 9 59
2017 Does not provide services to public 48 41 8 2 1 1 0 89 3 114
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 22 10 2 3 3 0 85 5 598
2019 Does not provide services to public 61 23 9 3 3 1 0 85 6 1859
2018 Provides services to public 49 24 13 6 7 2 0 74 13 448
2018 Does not provide services to public 51 28 12 5 4 1 0 80 8 1300
2017 Provides services to public 47 30 12 5 5 1 0 78 9 623
2017 Does not provide services to public 52 26 11 5 4 2 0 80 10 1693

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 14 50 15 15 2 2 2 67 17 109
2019 Does not provide services to public 10 39 23 17 5 4 3 53 23 418

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 18 41 22 11 5 4 0 61 16 597
2019 Does not provide services to public 18 36 22 13 4 6 0 58 19 1849
2018 Provides services to public 12 25 27 17 13 7 0 39 32 452
2018 Does not provide services to public 10 30 27 19 8 5 1 42 28 1310
2017 Provides services to public 10 26 24 19 13 9 0 39 35 623
2017 Does not provide services to public 10 29 25 16 9 10 1 44 28 1694

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 37 18 11 6 1 0 65 17 598
2019 Does not provide services to public 24 36 19 13 5 3 0 62 18 1851
2018 Provides services to public 19 30 22 17 9 4 0 51 26 453
2018 Does not provide services to public 18 34 24 14 7 2 0 54 22 1308
2017 Provides services to public 16 35 19 18 9 3 0 53 28 623
2017 Does not provide services to public 18 38 20 13 7 4 0 59 20 1690

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 27 15 5 4 0 1 76 9 596
2019 Does not provide services to public 47 30 13 5 4 0 1 78 9 1857
2018 Provides services to public 39 28 19 8 5 0 1 67 13 452
2018 Does not provide services to public 43 29 16 6 5 0 1 73 11 1310
2017 Provides services to public 40 29 16 8 5 0 3 71 13 625
2017 Does not provide services to public 43 31 13 7 4 1 1 76 11 1687

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 30 29 13 9 0 0 49 22 597
2019 Does not provide services to public 22 30 26 13 8 0 0 53 21 1855
2018 Provides services to public 12 30 27 18 12 1 1 43 30 452
2018 Does not provide services to public 13 28 30 17 11 0 0 42 28 1313
2017 Provides services to public 15 25 28 19 12 0 0 41 31 625
2017 Does not provide services to public 17 30 28 16 9 0 1 47 25 1690

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 33 26 8 4 0 1 62 12 597
2019 Does not provide services to public 31 34 20 9 4 0 1 66 14 1847
2018 Provides services to public 19 33 27 12 7 1 1 53 20 453
2018 Does not provide services to public 20 32 25 15 6 0 1 53 22 1307
2017 Provides services to public 18 31 27 15 6 0 2 50 22 624
2017 Does not provide services to public 25 33 22 13 6 0 2 59 19 1686

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 28 22 15 11 0 0 52 26 594
2019 Does not provide services to public 22 26 23 16 13 1 0 48 29 1856
2018 Provides services to public 15 25 20 21 16 1 1 41 38 449
2018 Does not provide services to public 15 23 24 19 16 1 1 39 36 1306
2017 Provides services to public 17 25 22 20 14 1 2 42 35 624
2017 Does not provide services to public 18 26 23 18 12 1 1 46 30 1692

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 26 17 6 4 0 2 72 10 593
2019 Does not provide services to public 47 29 12 6 4 0 3 78 9 1846
2018 Provides services to public 34 26 20 8 6 1 4 64 15 449
2018 Does not provide services to public 39 28 16 9 5 0 3 69 14 1309
2017 Provides services to public 30 29 18 10 7 1 6 63 18 624
2017 Does not provide services to public 39 31 15 7 4 1 5 74 11 1693

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 31 19 7 6 0 0 67 13 596
2019 Does not provide services to public 35 32 18 8 6 0 1 67 14 1851
2018 Provides services to public 28 26 24 14 7 1 0 55 21 452
2018 Does not provide services to public 29 32 20 10 7 0 1 62 18 1311
2017 Provides services to public 28 29 24 12 6 0 0 58 18 623
2017 Does not provide services to public 31 34 20 10 5 0 1 65 15 1688

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 32 20 7 4 1 1 69 10 594
2019 Does not provide services to public 30 34 23 8 4 1 1 65 12 1855
2018 Provides services to public 21 29 29 13 5 2 1 52 18 450
2018 Does not provide services to public 20 35 26 11 6 0 1 56 18 1305
2017 Provides services to public 22 30 26 14 6 1 1 53 21 623
2017 Does not provide services to public 25 34 22 12 6 1 1 60 17 1688

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 31 26 9 6 0 0 59 15 597
2019 Does not provide services to public 22 33 24 14 6 1 1 57 20 1853
2018 Provides services to public 16 29 28 16 9 2 1 46 26 450
2018 Does not provide services to public 14 31 26 17 11 0 1 45 28 1301
2017 Provides services to public 15 30 26 18 10 0 1 45 28 621
2017 Does not provide services to public 17 31 27 16 8 0 1 49 24 1688

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 38 30 17 10 5 0 0 67 16 596
2019 Does not provide services to public 29 33 21 11 5 0 1 63 16 1850
2018 Provides services to public 23 35 21 12 7 0 1 59 20 451
2018 Does not provide services to public 21 33 24 14 8 0 1 54 22 1302
2017 Provides services to public 21 32 24 13 8 0 1 54 22 623
2017 Does not provide services to public 25 33 22 11 7 0 1 59 19 1690

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 27 17 8 7 1 1 68 15 592
2019 Does not provide services to public 42 29 14 9 5 1 1 71 14 1852

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 32 19 10 6 0 1 66 15 593
2019 Does not provide services to public 38 35 17 6 3 1 1 74 9 1849
2018 Provides services to public 23 31 24 13 8 0 1 55 21 448
2018 Does not provide services to public 30 33 22 10 4 0 1 65 13 1299
2017 Provides services to public 25 29 23 14 7 0 1 56 21 622
2017 Does not provide services to public 32 33 20 9 4 1 1 66 13 1686

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 23 10 2 2 0 2 85 5 592
2019 Does not provide services to public 64 22 8 3 1 0 1 88 4 1847
2018 Provides services to public 60 23 9 4 2 0 2 85 6 450
2018 Does not provide services to public 60 26 9 3 1 0 1 87 4 1301
2017 Provides services to public 62 21 9 3 2 0 3 85 5 625
2017 Does not provide services to public 62 25 8 2 1 0 2 88 3 1695

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 75 9 5 1 1 1 8 93 2 591
2019 Does not provide services to public 79 10 3 1 0 1 6 95 1 1843
2018 Provides services to public 76 11 4 1 1 1 7 93 2 450
2018 Does not provide services to public 78 12 3 1 1 1 3 94 2 1301

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 77 11 4 2 3 0 2 90 5 592
2019 Does not provide services to public 81 8 5 2 2 1 2 91 4 1851
2018 Provides services to public 73 10 6 3 3 1 4 88 6 450
2018 Does not provide services to public 75 11 6 2 2 2 2 91 4 1301
2017 Provides services to public 76 10 5 3 2 0 3 90 6 625
2017 Does not provide services to public 79 9 4 2 2 1 2 92 4 1692

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 28 9 3 2 0 1 86 5 594
2019 Does not provide services to public 58 27 9 2 1 0 1 87 4 1851
2018 Provides services to public 55 27 10 4 2 0 1 83 6 450
2018 Does not provide services to public 53 30 10 3 2 0 1 85 5 1312
2017 Provides services to public 50 29 11 5 2 0 2 82 7 624
2017 Does not provide services to public 57 29 8 2 1 0 1 88 4 1690

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 19 8 4 4 0 1 84 8 590
2019 Does not provide services to public 62 19 10 4 3 1 1 83 7 1848
2018 Provides services to public 53 21 11 8 5 0 1 75 14 450
2018 Does not provide services to public 55 23 12 5 4 0 1 79 9 1309
2017 Provides services to public 56 21 12 5 4 0 2 79 9 623
2017 Does not provide services to public 61 21 9 5 3 0 1 83 8 1693

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 13 5 0 1 1 24 92 2 592
2019 Does not provide services to public 62 11 5 1 0 1 19 92 2 1842
2018 Provides services to public 48 11 6 1 1 0 33 88 3 447
2018 Does not provide services to public 54 15 5 2 1 0 23 90 3 1302
2017 Provides services to public 49 11 5 1 0 0 33 90 2 624
2017 Does not provide services to public 57 13 5 1 0 0 24 92 2 1689

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 24 7 2 1 0 3 90 3 592
2019 Does not provide services to public 74 15 4 1 1 1 5 94 1 1840
2018 Provides services to public 55 27 9 1 1 1 5 88 2 449
2018 Does not provide services to public 72 16 5 1 0 0 5 93 2 1306
2017 Provides services to public 60 21 10 2 0 1 6 87 2 623
2017 Does not provide services to public 72 15 4 1 1 1 7 94 2 1687

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 67 19 7 2 3 1 2 88 5 594
2019 Does not provide services to public 64 19 8 3 3 1 2 85 7 1849
2018 Provides services to public 54 26 11 3 4 0 2 81 7 449
2018 Does not provide services to public 57 22 10 5 5 0 1 81 9 1312
2017 Provides services to public 56 25 8 3 4 1 3 85 7 625
2017 Does not provide services to public 51 24 11 5 5 1 2 78 11 1694

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 62 24 8 3 1 0 2 87 4 594
2019 Does not provide services to public 60 24 10 2 1 0 2 86 4 1850
2018 Provides services to public 54 28 10 3 2 0 3 85 4 450
2018 Does not provide services to public 55 29 10 3 1 0 2 86 4 1309
2017 Provides services to public 56 27 10 2 1 0 3 87 3 622
2017 Does not provide services to public 56 28 10 2 1 0 3 86 4 1692

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 38 31 11 3 0 0 56 14 600
2019 Does not provide services to public 18 34 33 12 2 0 0 53 14 1859
2018 Provides services to public 11 32 38 15 4 0 0 43 19 453
2018 Does not provide services to public 11 34 37 14 3 0 0 46 17 1314
2017 Provides services to public 9 29 36 18 7 0 0 39 25 625
2017 Does not provide services to public 10 33 39 13 5 0 0 43 18 1694

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 14 37 27 15 0 0 42 21 596
2019 Does not provide services to public 6 14 40 26 12 0 0 39 21 1847
2018 Provides services to public 7 21 41 20 11 0 0 31 28 443
2018 Does not provide services to public 6 18 40 26 9 0 0 35 24 1302
2017 Provides services to public 8 20 39 23 10 0 1 33 28 624
2017 Does not provide services to public 5 17 41 26 11 0 0 37 22 1685
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 25 8 2 1 5 2 62 38 599
2019 Does not provide services to public 57 25 7 2 1 7 2 62 38 1854
2018 Provides services to public 66 16 5 2 1 9 1 74 26 451
2018 Does not provide services to public 68 17 5 2 1 5 1 73 27 1313
2017 Provides services to public 68 15 5 1 1 8 2 75 25 624
2017 Does not provide services to public 66 16 5 1 1 9 1 74 26 1694

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 221
2019 Does not provide services to public 41 59 641

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 76 24 218
2019 Does not provide services to public 76 24 630
2018 Provides services to public 59 41 108
2018 Does not provide services to public 64 36 331

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 16 4 3 2 2 10 90 5 598
2019 Does not provide services to public 62 11 6 3 2 3 12 86 7 1849
2018 Provides services to public 67 7 5 3 2 3 13 88 7 450
2018 Does not provide services to public 68 9 5 2 2 1 12 88 6 1313

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 26 20 9 4 3 10 62 15 220
2019 Does not provide services to public 21 27 18 11 7 3 13 57 21 634
2018 Provides services to public 19 23 21 14 10 2 11 49 27 113
2018 Does not provide services to public 18 29 16 12 14 1 10 53 29 330
2017 Provides services to public 14 28 16 13 7 4 18 54 25 141
2017 Does not provide services to public 16 27 19 9 6 4 19 56 20 395

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 22 20 22 10 7 4 15 52 21 219
2019 Does not provide services to public 13 20 18 14 11 5 19 43 33 637
2018 Provides services to public 12 17 22 15 12 1 21 37 35 113
2018 Does not provide services to public 10 17 19 13 16 4 20 36 38 333
2017 Provides services to public 9 16 20 10 8 6 31 41 28 141
2017 Does not provide services to public 9 20 18 10 6 8 29 46 26 395
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