2019 Public Service Employee Survey Results by Theme for Shared Services Canada by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 38 12 4 5 1 0 79 9 78
2019 Communications or public affairs 36 32 17 6 9 0 0 68 15 86
2019 Access to information and privacy 32 31 38 0 0 0 0 62 0 18
2019 Security 35 35 14 10 6 0 0 70 16 131
2019 Science and technology 26 44 18 9 3 1 0 70 12 69
2019 Administration and operations 38 32 17 9 5 0 0 70 14 313
2019 Human resources 43 35 8 7 6 0 0 78 13 194
2019 Financial management 39 36 12 9 3 1 0 75 13 169
2019 Procurement 38 33 15 8 5 0 0 72 13 99
2019 Real property 48 34 16 2 0 0 0 82 2 43
2019 Materiel management 30 46 13 6 6 0 0 76 12 17
2019 Information management 42 25 14 12 6 1 0 67 18 90
2019 Information technology 32 38 14 9 7 0 0 71 15 1823
2019 Internal audit 42 35 15 8 0 0 0 77 8 12
2019 Data sciences 31 36 0 22 10 0 0 68 32 22
2019 Policy 26 49 8 13 4 0 0 75 17 44
2019 Project management 31 38 12 12 7 0 0 69 19 229
2019 Other services to the public 35 33 20 8 3 0 0 68 12 21
2019 None of the above 34 31 15 13 6 1 0 65 19 147
2018 Client contact centre 33 33 24 4 6 0 0 66 10 49
2018 Communications or public affairs 26 26 18 22 7 1 0 53 29 79
2018 Security 30 43 13 7 7 0 0 73 14 117
2018 Science and technology 30 40 15 6 9 0 0 70 15 32
2018 Administration and operations 34 39 10 7 9 0 0 74 16 237
2018 Human resources 33 46 9 6 6 0 0 79 12 172
2018 Financial management 25 38 21 8 8 0 0 63 16 129
2018 Procurement 36 41 14 2 6 0 0 77 8 70
2018 Real property 27 49 14 10 0 0 0 75 10 35
2018 Materiel management 20 51 7 15 7 0 0 71 22 13
2018 Information management 31 46 10 7 6 0 0 77 13 70
2018 Information technology 26 42 14 11 8 0 0 68 19 1398
2018 Internal audit 33 29 27 5 6 0 0 63 11 18
2018 Data sciences 41 39 11 0 9 0 0 81 9 12
2018 Policy 18 60 7 15 0 0 0 78 15 25
2018 Project management 33 39 9 12 6 0 0 72 18 148
2018 Other services to the public 26 26 17 12 18 0 0 53 30 15
2018 None of the above 30 40 10 7 14 0 0 69 21 86
2017 Client contact centre 33 45 12 5 5 0 0 78 11 75
2017 Communications or public affairs 36 31 12 7 14 0 0 68 21 68
2017 Security 33 42 10 9 6 0 0 75 15 135
2017 Science and technology 23 50 15 8 4 0 0 73 12 73
2017 Administration and operations 29 45 13 8 6 0 0 74 14 311
2017 Human resources 36 45 11 5 3 0 1 81 8 139
2017 Financial management 20 47 17 10 6 0 0 67 16 139
2017 Procurement 32 45 18 2 4 0 0 77 6 98
2017 Real property 28 29 15 16 8 4 0 60 25 24
2017 Materiel management 16 24 27 25 8 0 0 40 33 12
2017 Information management 30 31 21 9 9 0 0 61 17 80
2017 Information technology 24 42 13 11 9 0 0 67 20 1745
2017 Policy 30 48 11 0 11 0 0 78 11 19
2017 Project management 31 37 11 10 11 1 0 69 21 163
2017 Other services to the public 44 40 5 5 5 0 0 84 11 18
2017 None of the above 25 29 20 12 11 1 1 55 24 150
2014 Client contact centre 26 34 14 21 4 0 0 61 25 88
2014 Communications or public affairs 26 38 8 16 12 0 0 65 28 66
2014 Security 24 38 12 14 12 1 0 62 26 139
2014 Science and technology 17 46 16 9 12 0 0 63 21 118
2014 Administration and operations 23 41 18 11 7 0 0 64 18 372
2014 Human resources 22 43 14 15 4 0 0 66 20 163
2014 Financial management 21 38 21 9 11 0 0 59 20 203
2014 Procurement 28 33 21 5 12 1 0 62 17 100
2014 Real property 36 36 14 5 9 0 0 72 14 22
2014 Materiel management 6 56 17 5 16 0 0 62 21 18
2014 Information management 21 43 16 12 8 0 0 65 20 112
2014 Information technology 19 43 16 12 10 0 0 62 23 2511
2014 Internal audit 21 51 21 7 0 0 0 72 7 14
2014 Other services to the public 11 55 15 11 9 0 0 66 19 34
2014 None of the above 21 38 14 13 13 0 1 60 27 161

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 39 19 4 10 0 0 67 14 78
2019 Communications or public affairs 35 39 8 13 6 0 0 74 18 86
2019 Access to information and privacy 43 38 19 0 0 0 0 81 0 18
2019 Security 34 38 13 6 10 0 0 72 16 132
2019 Science and technology 37 34 17 7 4 0 0 72 12 69
2019 Administration and operations 42 27 17 6 7 0 0 70 13 311
2019 Human resources 36 36 15 10 3 0 0 72 13 193
2019 Financial management 31 45 13 6 5 0 0 75 12 168
2019 Procurement 40 34 7 11 8 0 0 74 19 100
2019 Real property 41 38 19 2 0 0 0 79 2 42
2019 Materiel management 53 17 13 12 6 0 0 70 17 17
2019 Information management 42 30 10 8 11 0 0 72 18 90
2019 Information technology 30 38 16 8 7 0 0 69 15 1822
2019 Internal audit 48 29 23 0 0 0 0 77 0 12
2019 Data sciences 42 31 4 18 5 0 0 73 23 22
2019 Policy 38 37 4 10 10 0 0 75 21 43
2019 Project management 32 34 18 9 6 0 0 66 16 229
2019 Other services to the public 56 20 5 9 9 0 0 76 19 21
2019 None of the above 37 27 18 9 9 1 1 64 18 147
2018 Client contact centre 28 15 28 18 8 2 0 45 27 47
2018 Communications or public affairs 24 31 17 18 10 0 0 55 28 79
2018 Security 30 39 12 8 10 0 0 69 19 119
2018 Science and technology 23 47 12 9 9 0 0 71 18 33
2018 Administration and operations 40 29 12 10 8 0 0 70 19 237
2018 Human resources 31 38 11 9 9 1 0 70 19 171
2018 Financial management 26 35 20 13 7 0 0 60 20 129
2018 Procurement 26 40 19 9 7 0 0 66 16 70
2018 Real property 27 47 14 11 1 0 0 75 12 38
2018 Materiel management 10 54 15 7 14 0 0 64 21 13
2018 Information management 36 34 11 14 6 0 0 70 19 71
2018 Information technology 27 37 17 11 8 0 0 64 19 1398
2018 Internal audit 41 33 16 11 0 0 0 74 11 18
2018 Data sciences 27 38 11 0 9 16 0 77 10 12
2018 Policy 27 40 21 11 0 0 0 67 11 25
2018 Project management 33 41 14 5 6 0 0 74 12 150
2018 Other services to the public 14 60 7 5 14 0 0 74 19 14
2018 None of the above 31 31 12 14 12 0 0 62 26 88
2017 Client contact centre 32 32 21 9 4 3 0 65 13 75
2017 Communications or public affairs 36 32 14 13 5 0 0 68 19 68
2017 Security 33 33 13 10 10 0 0 67 20 135
2017 Science and technology 23 34 23 11 9 0 0 57 20 73
2017 Administration and operations 28 43 13 8 8 0 0 71 16 311
2017 Human resources 34 39 11 8 6 0 2 75 14 139
2017 Financial management 17 44 19 14 5 0 1 62 19 139
2017 Procurement 27 42 16 7 8 0 0 68 15 97
2017 Real property 23 42 16 11 4 4 0 68 16 25
2017 Materiel management 8 49 7 8 27 0 0 57 35 12
2017 Information management 30 33 20 9 8 0 1 64 16 80
2017 Information technology 21 36 18 13 11 0 0 58 24 1749
2017 Policy 17 61 16 5 0 0 0 79 5 19
2017 Project management 33 30 16 13 7 1 0 63 21 163
2017 Other services to the public 42 30 10 7 11 0 0 73 17 18
2017 None of the above 26 23 22 12 15 3 0 50 27 150

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 38 9 3 1 1 0 87 4 78
2019 Communications or public affairs 40 29 18 8 5 0 0 69 13 86
2019 Access to information and privacy 46 31 23 0 0 0 0 77 0 17
2019 Security 56 25 12 4 4 0 0 81 7 132
2019 Science and technology 54 29 15 3 0 0 0 82 3 68
2019 Administration and operations 50 31 14 3 2 0 0 81 6 310
2019 Human resources 51 33 9 6 1 0 0 84 7 192
2019 Financial management 45 39 11 4 1 1 0 84 5 167
2019 Procurement 53 26 10 7 4 0 0 79 11 99
2019 Real property 48 38 9 5 0 0 0 86 5 42
2019 Materiel management 53 23 13 0 12 0 0 76 12 17
2019 Information management 54 25 17 2 2 0 0 79 4 89
2019 Information technology 46 34 12 4 4 0 0 80 8 1809
2019 Internal audit 49 30 21 0 0 0 0 79 0 12
2019 Data sciences 50 31 5 9 5 0 0 81 14 22
2019 Policy 48 32 13 5 2 0 0 80 7 42
2019 Project management 46 32 17 4 2 0 0 78 5 226
2019 Other services to the public 62 26 9 0 3 0 0 88 3 21
2019 None of the above 54 24 13 4 3 1 0 79 8 147
2018 Client contact centre 46 33 13 4 2 2 0 80 6 47
2018 Communications or public affairs 35 27 18 16 5 0 0 62 21 79
2018 Security 47 36 11 3 3 0 0 83 6 117
2018 Science and technology 37 48 12 0 3 0 0 85 3 32
2018 Administration and operations 50 32 11 5 2 0 0 82 7 236
2018 Human resources 50 33 9 3 5 0 0 83 8 168
2018 Financial management 39 36 17 4 4 0 0 75 7 128
2018 Procurement 50 28 13 5 3 0 0 78 9 70
2018 Real property 41 34 15 11 0 0 0 74 11 38
2018 Materiel management 49 36 15 0 0 0 0 85 0 13
2018 Information management 47 41 11 0 1 0 0 87 1 71
2018 Information technology 43 36 13 4 4 0 0 79 8 1390
2018 Internal audit 52 27 16 0 6 0 0 79 6 18
2018 Data sciences 57 34 9 0 0 0 0 91 0 12
2018 Policy 38 47 15 0 0 0 0 85 0 25
2018 Project management 40 41 10 7 2 0 0 81 9 149
2018 Other services to the public 21 41 20 18 0 0 0 62 18 14
2018 None of the above 52 20 16 9 2 0 0 73 11 88
2017 Client contact centre 47 42 7 3 1 0 0 89 4 75
2017 Communications or public affairs 49 26 13 8 5 0 0 74 13 68
2017 Security 51 36 6 4 2 0 0 87 7 134
2017 Science and technology 43 37 15 1 4 0 0 80 5 73
2017 Administration and operations 44 38 11 5 1 0 0 82 6 310
2017 Human resources 52 30 14 1 2 0 1 83 3 139
2017 Financial management 33 40 18 6 2 0 1 74 8 139
2017 Procurement 46 39 9 2 4 0 0 85 6 97
2017 Real property 39 46 4 7 4 0 0 85 11 25
2017 Materiel management 24 17 34 25 0 0 0 41 25 12
2017 Information management 49 37 6 8 1 0 0 85 9 80
2017 Information technology 41 37 13 5 4 0 0 78 9 1740
2017 Policy 46 37 11 5 0 0 0 84 5 19
2017 Project management 48 31 9 8 4 0 0 79 12 163
2017 Other services to the public 49 35 5 0 11 0 0 84 11 18
2017 None of the above 44 29 15 6 4 1 0 74 10 149
2014 Client contact centre 53 31 9 5 2 0 0 84 7 88
2014 Communications or public affairs 48 24 15 9 5 0 0 72 14 66
2014 Security 52 28 10 6 2 1 0 81 9 139
2014 Science and technology 45 37 8 3 7 0 0 82 9 118
2014 Administration and operations 55 30 10 3 3 0 1 85 6 372
2014 Human resources 54 32 9 4 1 1 0 86 4 163
2014 Financial management 46 36 11 4 4 0 0 82 8 203
2014 Procurement 61 28 6 3 2 0 0 89 5 100
2014 Real property 63 28 5 0 5 0 0 91 5 22
2014 Materiel management 51 27 17 0 5 0 0 78 5 18
2014 Information management 59 20 14 2 5 0 0 80 6 113
2014 Information technology 50 32 10 5 3 0 0 82 8 2509
2014 Internal audit 50 35 15 0 0 0 0 85 0 14
2014 Other services to the public 39 48 14 0 0 0 0 86 0 34
2014 None of the above 49 31 12 2 6 0 1 80 8 161

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 45 9 4 2 1 0 85 6 78
2019 Communications or public affairs 41 39 10 5 5 0 0 80 10 86
2019 Access to information and privacy 37 44 19 0 0 0 0 81 0 18
2019 Security 38 45 8 5 5 0 0 83 10 130
2019 Science and technology 34 40 15 7 4 0 0 74 11 69
2019 Administration and operations 45 35 12 5 3 0 0 80 7 313
2019 Human resources 43 37 8 9 3 0 0 80 11 193
2019 Financial management 36 47 10 4 3 0 0 83 7 169
2019 Procurement 45 34 7 7 6 1 0 80 13 100
2019 Real property 52 34 9 5 0 0 0 86 5 43
2019 Materiel management 41 29 13 6 12 0 0 70 17 17
2019 Information management 45 29 12 7 5 1 0 75 13 91
2019 Information technology 37 39 12 7 5 0 0 76 12 1826
2019 Internal audit 49 36 8 8 0 0 0 85 8 12
2019 Data sciences 36 32 5 13 14 0 0 68 27 22
2019 Policy 29 44 6 15 6 0 0 73 21 44
2019 Project management 35 38 12 13 2 0 0 73 15 230
2019 Other services to the public 60 29 0 12 0 0 0 88 12 21
2019 None of the above 40 33 11 9 6 1 0 74 15 146
2018 Client contact centre 38 43 14 0 6 0 0 80 6 48
2018 Communications or public affairs 27 32 19 17 2 1 0 60 20 78
2018 Security 35 43 11 7 3 0 0 78 10 119
2018 Science and technology 23 50 12 6 9 0 0 73 15 33
2018 Administration and operations 41 35 10 7 6 0 0 76 13 236
2018 Human resources 39 40 10 5 6 0 0 79 11 171
2018 Financial management 28 40 16 11 5 0 0 68 16 129
2018 Procurement 44 37 10 8 2 0 0 81 9 70
2018 Real property 27 50 12 11 0 0 0 77 11 38
2018 Materiel management 24 61 7 7 0 0 0 86 7 13
2018 Information management 41 38 14 3 4 0 0 79 7 71
2018 Information technology 32 40 14 8 5 0 0 73 13 1401
2018 Internal audit 38 41 16 0 6 0 0 78 6 18
2018 Data sciences 49 31 19 0 0 0 0 81 0 12
2018 Policy 30 49 17 3 0 0 0 79 3 25
2018 Project management 36 38 13 11 3 0 0 74 13 150
2018 Other services to the public 14 41 20 20 5 0 0 56 25 14
2018 None of the above 42 30 11 9 9 0 0 71 18 87
2017 Client contact centre 45 39 7 7 3 0 0 84 9 75
2017 Communications or public affairs 43 29 14 9 6 0 0 71 15 68
2017 Security 41 35 12 7 4 0 0 76 12 134
2017 Science and technology 29 42 19 7 4 0 0 71 11 73
2017 Administration and operations 38 39 12 7 4 0 0 77 11 310
2017 Human resources 41 39 9 5 4 0 1 81 9 139
2017 Financial management 24 43 21 6 6 0 0 66 12 139
2017 Procurement 38 43 9 6 4 0 0 81 10 97
2017 Real property 31 50 8 3 8 0 0 81 11 25
2017 Materiel management 24 16 34 8 17 0 0 41 25 12
2017 Information management 35 36 20 6 3 0 0 71 9 80
2017 Information technology 29 40 14 10 6 0 0 70 17 1744
2017 Policy 32 42 11 16 0 0 0 73 16 19
2017 Project management 38 27 16 10 9 1 0 66 19 161
2017 Other services to the public 28 51 5 5 11 0 0 79 16 18
2017 None of the above 31 31 20 9 9 1 0 63 18 150
2014 Client contact centre 32 30 19 14 6 0 0 62 20 88
2014 Communications or public affairs 30 33 17 11 9 0 0 63 20 66
2014 Security 31 36 16 9 6 1 0 68 16 139
2014 Science and technology 22 44 18 9 7 0 0 66 16 118
2014 Administration and operations 33 40 13 7 6 0 0 73 13 372
2014 Human resources 29 37 17 11 4 1 0 67 16 163
2014 Financial management 26 42 17 7 8 0 0 68 16 202
2014 Procurement 33 35 13 9 9 1 0 68 18 99
2014 Real property 45 41 5 5 5 0 0 86 9 22
2014 Materiel management 34 38 16 0 11 0 0 72 11 18
2014 Information management 34 38 15 7 6 0 0 72 13 112
2014 Information technology 28 42 15 10 6 0 0 69 16 2510
2014 Internal audit 22 43 35 0 0 0 0 65 0 14
2014 Other services to the public 18 57 17 5 3 0 0 75 8 34
2014 None of the above 32 36 9 15 5 1 1 70 21 161

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 36 13 4 10 4 0 72 15 78
2019 Communications or public affairs 42 30 19 6 3 0 0 72 9 86
2019 Access to information and privacy 29 37 12 18 0 0 5 69 19 18
2019 Security 33 30 16 10 10 0 0 64 20 132
2019 Science and technology 28 32 15 13 12 0 0 61 25 69
2019 Administration and operations 40 28 17 9 6 0 0 68 15 311
2019 Human resources 39 30 16 11 4 0 0 69 14 193
2019 Financial management 40 28 17 8 5 1 0 70 14 169
2019 Procurement 49 27 8 8 5 3 0 79 13 100
2019 Real property 47 25 25 2 0 0 0 73 2 43
2019 Materiel management 44 24 26 6 0 0 0 68 6 16
2019 Information management 45 21 16 11 6 1 0 66 17 92
2019 Information technology 29 32 18 12 9 1 0 61 21 1822
2019 Internal audit 54 0 23 23 0 0 0 54 23 12
2019 Data sciences 40 22 19 4 14 0 0 63 18 22
2019 Policy 38 32 12 17 2 0 0 69 19 44
2019 Project management 31 26 22 12 7 1 0 58 20 230
2019 Other services to the public 35 38 3 14 9 0 0 73 24 21
2019 None of the above 38 19 18 9 12 3 1 60 22 146
2018 Client contact centre 18 29 13 13 24 2 0 48 39 47
2018 Communications or public affairs 23 21 18 23 15 1 0 44 38 79
2018 Security 28 27 20 13 11 1 0 56 24 116
2018 Science and technology 26 18 30 12 15 0 0 44 27 33
2018 Administration and operations 36 25 18 10 11 0 0 61 21 239
2018 Human resources 24 33 19 10 11 2 0 58 22 171
2018 Financial management 20 28 25 18 7 2 0 49 25 130
2018 Procurement 36 32 13 11 7 1 0 68 19 70
2018 Real property 22 33 19 18 8 0 0 55 26 38
2018 Materiel management 10 14 46 15 7 7 0 26 24 13
2018 Information management 38 26 20 10 5 1 0 65 15 71
2018 Information technology 25 28 20 13 12 1 0 54 26 1404
2018 Internal audit 16 43 24 11 6 0 0 59 17 18
2018 Data sciences 43 30 0 8 19 0 0 73 27 12
2018 Policy 31 45 20 3 0 0 0 76 3 25
2018 Project management 23 31 21 11 11 4 0 55 23 147
2018 Other services to the public 38 18 26 12 5 0 0 57 17 15
2018 None of the above 31 24 19 9 14 2 0 56 24 86
2017 Client contact centre 28 32 22 8 10 0 0 60 18 75
2017 Communications or public affairs 27 23 18 6 21 5 0 52 29 68
2017 Security 25 28 18 15 15 0 0 52 30 134
2017 Science and technology 14 26 29 18 13 0 0 40 31 72
2017 Administration and operations 26 29 19 15 9 1 0 56 24 309
2017 Human resources 28 32 22 5 10 3 1 62 15 137
2017 Financial management 15 31 22 19 11 1 0 47 31 139
2017 Procurement 27 34 17 13 9 1 0 61 22 98
2017 Real property 11 20 39 22 8 0 0 31 29 25
2017 Materiel management 24 41 8 8 19 0 0 65 27 12
2017 Information management 28 16 24 10 21 1 0 44 31 80
2017 Information technology 15 25 22 17 20 1 0 40 38 1744
2017 Policy 9 32 32 22 5 0 0 41 27 19
2017 Project management 25 25 19 16 15 1 0 50 31 163
2017 Other services to the public 35 22 21 0 22 0 0 57 22 18
2017 None of the above 20 23 23 10 20 3 1 45 32 150
2014 Client contact centre 20 20 29 16 13 0 2 41 30 88
2014 Communications or public affairs 20 20 18 21 20 0 0 40 41 66
2014 Security 15 20 23 20 20 1 1 36 41 139
2014 Science and technology 11 26 28 15 19 0 0 37 35 118
2014 Administration and operations 18 29 20 16 15 0 1 48 32 372
2014 Human resources 11 26 23 22 17 1 0 37 40 163
2014 Financial management 15 25 28 19 12 1 0 40 31 203
2014 Procurement 19 31 15 18 16 1 0 50 34 99
2014 Real property 22 32 23 18 5 0 0 54 23 22
2014 Materiel management 28 22 27 6 17 0 0 50 23 18
2014 Information management 25 26 13 16 19 1 1 51 35 113
2014 Information technology 12 27 23 18 19 1 0 39 38 2510
2014 Internal audit 15 43 28 7 7 0 0 58 14 14
2014 Other services to the public 11 36 35 8 6 3 0 49 15 34
2014 None of the above 19 24 19 18 17 2 0 44 36 161

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 39 13 5 9 2 0 72 14 78
2019 Communications or public affairs 33 45 14 5 4 0 0 77 9 86
2019 Access to information and privacy 29 32 19 11 0 5 5 67 12 18
2019 Security 30 31 16 11 11 0 0 62 22 131
2019 Science and technology 23 31 21 17 7 0 0 54 25 69
2019 Administration and operations 39 29 17 10 5 0 0 68 15 310
2019 Human resources 40 31 14 10 5 0 0 71 14 192
2019 Financial management 38 33 16 6 5 1 0 72 11 168
2019 Procurement 48 28 11 7 5 1 0 77 12 99
2019 Real property 46 35 14 5 0 0 0 81 5 42
2019 Materiel management 41 29 13 12 6 0 0 70 17 17
2019 Information management 41 25 17 10 5 1 0 67 16 92
2019 Information technology 28 34 18 13 8 0 0 62 21 1812
2019 Internal audit 54 0 23 23 0 0 0 54 23 12
2019 Data sciences 42 10 24 18 5 0 0 52 24 21
2019 Policy 40 33 4 19 4 0 0 73 23 44
2019 Project management 31 29 19 14 6 1 0 60 20 229
2019 Other services to the public 47 22 5 8 19 0 0 68 27 21
2019 None of the above 36 27 13 10 12 3 1 64 22 144
2018 Client contact centre 14 26 26 9 22 2 0 41 32 47
2018 Communications or public affairs 20 28 15 18 18 1 0 48 36 78
2018 Security 28 31 14 18 10 1 0 59 27 117
2018 Science and technology 31 25 25 6 12 0 0 56 19 31
2018 Administration and operations 37 25 17 12 9 0 0 62 21 239
2018 Human resources 27 38 15 12 8 0 0 65 20 170
2018 Financial management 24 27 23 16 8 1 0 52 24 131
2018 Procurement 42 26 15 10 6 1 0 68 17 70
2018 Real property 23 29 25 15 8 0 0 52 23 37
2018 Materiel management 17 7 39 22 7 7 0 26 31 13
2018 Information management 36 31 20 8 6 0 0 67 13 71
2018 Information technology 23 31 19 15 12 1 0 54 27 1401
2018 Internal audit 26 41 22 6 6 0 0 67 11 18
2018 Data sciences 43 38 11 0 9 0 0 81 9 12
2018 Policy 28 41 24 7 0 0 0 69 7 25
2018 Project management 21 35 17 16 10 2 0 56 27 147
2018 Other services to the public 20 20 25 31 5 0 0 39 36 15
2018 None of the above 29 30 17 10 14 0 0 58 24 87
2017 Client contact centre 29 35 18 12 6 0 0 64 18 75
2017 Communications or public affairs 26 31 12 17 13 1 0 58 30 68
2017 Security 23 30 16 18 13 1 0 53 31 133
2017 Science and technology 13 36 20 16 15 0 0 48 31 73
2017 Administration and operations 26 35 15 14 9 1 0 62 23 310
2017 Human resources 30 30 24 8 5 2 1 62 14 138
2017 Financial management 18 32 24 20 7 0 0 50 26 138
2017 Procurement 30 33 16 11 9 1 0 64 20 98
2017 Real property 12 24 42 15 8 0 0 35 23 25
2017 Materiel management 16 48 8 8 19 0 0 65 27 12
2017 Information management 24 19 26 14 18 0 0 43 31 79
2017 Information technology 14 25 21 19 20 0 0 40 39 1742
2017 Policy 15 36 22 22 5 0 0 52 27 19
2017 Project management 23 25 21 15 16 0 0 48 31 163
2017 Other services to the public 35 22 26 0 17 0 0 57 17 18
2017 None of the above 18 28 22 12 19 1 1 46 31 149
2014 Client contact centre 20 23 29 17 9 0 2 43 27 88
2014 Communications or public affairs 23 28 14 17 18 0 0 52 35 66
2014 Security 17 21 20 21 21 0 0 37 43 139
2014 Science and technology 7 29 27 16 21 0 0 36 37 117
2014 Administration and operations 20 30 19 16 14 0 0 51 31 372
2014 Human resources 11 32 22 21 14 0 0 42 35 162
2014 Financial management 17 31 23 17 11 1 0 48 28 203
2014 Procurement 19 30 17 15 18 1 0 49 33 99
2014 Real property 31 37 14 14 5 0 0 68 18 22
2014 Materiel management 28 28 22 17 5 0 0 56 22 18
2014 Information management 22 29 14 16 19 0 0 51 34 113
2014 Information technology 11 28 21 19 19 0 0 40 39 2511
2014 Internal audit 22 36 28 14 0 0 0 58 14 14
2014 Other services to the public 17 24 36 17 6 0 0 41 23 34
2014 None of the above 20 26 17 19 16 2 0 47 36 161

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 24 28 12 8 4 0 50 21 78
2019 Communications or public affairs 28 29 12 18 10 3 0 59 29 86
2019 Access to information and privacy 17 29 17 18 5 10 5 53 27 18
2019 Security 27 32 19 8 12 2 0 60 21 132
2019 Science and technology 20 27 27 12 10 3 0 49 23 68
2019 Administration and operations 34 19 23 11 11 3 0 54 23 313
2019 Human resources 38 21 16 13 8 3 0 61 22 193
2019 Financial management 37 24 14 11 9 5 1 63 22 169
2019 Procurement 39 24 11 10 10 7 0 68 21 100
2019 Real property 43 30 19 5 5 0 0 72 9 43
2019 Materiel management 34 30 19 12 6 0 0 64 17 17
2019 Information management 37 17 27 8 8 3 0 56 17 92
2019 Information technology 28 27 20 13 10 3 0 57 23 1822
2019 Internal audit 40 14 15 8 15 8 0 59 25 12
2019 Data sciences 33 5 20 18 19 4 0 40 39 21
2019 Policy 29 29 13 13 17 0 0 58 29 44
2019 Project management 27 24 21 16 10 2 0 52 27 230
2019 Other services to the public 19 18 34 10 7 8 3 42 20 21
2019 None of the above 35 18 20 10 11 5 1 56 22 145
2018 Client contact centre 21 16 24 10 24 6 0 38 36 48
2018 Communications or public affairs 20 16 18 22 23 1 0 36 46 80
2018 Security 27 24 21 11 15 2 0 52 27 117
2018 Science and technology 23 15 36 9 18 0 0 38 27 33
2018 Administration and operations 33 17 16 17 14 3 0 51 32 239
2018 Human resources 22 28 20 12 14 3 0 52 27 171
2018 Financial management 24 19 22 18 13 4 0 45 32 131
2018 Procurement 42 26 9 11 11 1 0 69 22 70
2018 Real property 33 20 21 15 8 3 0 55 23 38
2018 Materiel management 20 21 22 7 15 15 0 49 25 13
2018 Information management 32 26 22 11 7 1 1 59 18 71
2018 Information technology 22 26 21 15 13 3 0 50 29 1402
2018 Internal audit 26 30 28 11 6 0 0 56 16 18
2018 Data sciences 37 29 15 9 0 11 0 74 10 12
2018 Policy 15 27 24 18 14 2 0 43 32 25
2018 Project management 20 27 22 15 12 2 1 49 28 148
2018 Other services to the public 13 20 26 24 17 0 0 33 41 15
2018 None of the above 22 24 23 4 22 4 1 48 28 87
2017 Client contact centre 32 20 26 4 12 5 1 55 17 75
2017 Communications or public affairs 22 21 18 14 23 3 0 45 37 68
2017 Security 18 25 24 13 18 3 0 44 31 134
2017 Science and technology 8 25 26 19 19 1 1 34 39 73
2017 Administration and operations 24 21 24 12 14 4 1 47 28 310
2017 Human resources 32 26 12 13 11 5 2 62 25 138
2017 Financial management 15 21 27 17 15 4 1 37 34 138
2017 Procurement 34 23 18 16 8 1 0 57 25 98
2017 Real property 15 24 34 8 15 4 0 41 24 25
2017 Materiel management 8 17 32 17 19 8 0 27 39 12
2017 Information management 21 18 21 15 19 5 1 41 36 80
2017 Information technology 16 23 21 16 19 5 1 41 37 1748
2017 Policy 21 10 11 31 27 0 0 31 58 19
2017 Project management 21 20 22 17 17 3 0 42 35 163
2017 Other services to the public 24 11 21 17 17 10 0 38 38 18
2017 None of the above 20 17 25 12 19 8 1 40 33 150
2014 Client contact centre 23 20 21 18 14 4 0 45 33 87
2014 Communications or public affairs 21 15 18 19 23 3 1 38 43 66
2014 Security 16 17 20 17 24 4 1 36 43 139
2014 Science and technology 10 27 22 12 26 3 0 38 39 118
2014 Administration and operations 17 19 24 19 17 4 0 38 37 372
2014 Human resources 13 16 25 15 24 5 2 31 42 163
2014 Financial management 16 25 21 17 18 3 0 42 36 203
2014 Procurement 23 18 15 20 19 5 0 43 41 99
2014 Real property 17 46 14 14 9 0 0 63 23 22
2014 Materiel management 23 28 12 16 11 11 0 57 30 18
2014 Information management 23 18 20 13 20 4 2 43 36 113
2014 Information technology 15 21 22 17 20 5 1 38 39 2509
2014 Internal audit 15 14 37 28 7 0 0 29 35 14
2014 Other services to the public 8 33 29 15 9 6 0 44 25 34
2014 None of the above 22 22 19 16 15 5 1 47 33 161
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 29 15 5 2 1 3 76 8 78
2019 Communications or public affairs 70 15 10 3 1 0 1 86 4 86
2019 Access to information and privacy 52 24 17 0 0 0 7 82 0 18
2019 Security 51 31 11 1 5 0 1 83 6 131
2019 Science and technology 45 34 12 3 3 1 2 82 6 68
2019 Administration and operations 51 22 14 5 3 2 4 77 8 309
2019 Human resources 58 27 5 6 2 0 2 87 8 194
2019 Financial management 47 26 11 3 4 4 5 80 8 168
2019 Procurement 51 22 13 6 4 0 5 76 10 100
2019 Real property 64 18 15 0 0 0 2 85 0 43
2019 Materiel management 58 6 30 0 6 0 0 64 6 17
2019 Information management 60 18 14 1 3 1 2 81 4 92
2019 Information technology 53 27 12 3 2 1 2 82 5 1824
2019 Internal audit 69 8 0 8 8 0 8 84 16 12
2019 Data sciences 77 23 0 0 0 0 0 100 0 22
2019 Policy 62 19 6 8 2 0 2 83 11 44
2019 Project management 60 20 15 3 2 0 1 80 5 228
2019 Other services to the public 63 10 18 6 4 0 0 72 9 21
2019 None of the above 54 20 15 3 3 1 4 78 6 147

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 28 16 3 5 4 0 75 8 78
2019 Communications or public affairs 51 23 14 5 7 0 0 74 12 86
2019 Access to information and privacy 38 45 17 0 0 0 0 83 0 18
2019 Security 48 26 13 5 7 0 1 75 12 132
2019 Science and technology 63 17 13 4 3 0 0 80 7 69
2019 Administration and operations 56 23 12 3 5 1 1 80 8 312
2019 Human resources 61 23 8 5 3 0 0 84 8 194
2019 Financial management 53 26 10 4 4 3 0 81 8 168
2019 Procurement 53 23 8 3 10 0 2 78 14 99
2019 Real property 55 32 2 5 5 2 0 88 9 43
2019 Materiel management 52 18 24 0 6 0 0 70 6 17
2019 Information management 57 22 15 2 3 1 0 80 5 92
2019 Information technology 53 27 12 4 3 1 0 81 7 1822
2019 Internal audit 58 27 0 8 8 0 0 85 15 12
2019 Data sciences 49 24 13 4 0 9 0 81 4 22
2019 Policy 48 32 4 8 6 0 2 82 14 44
2019 Project management 57 20 12 6 4 1 0 78 10 229
2019 Other services to the public 72 14 5 0 9 0 0 86 9 21
2019 None of the above 53 22 11 5 6 2 2 77 11 147
2018 Client contact centre 36 32 13 8 6 7 0 72 14 49
2018 Communications or public affairs 42 31 10 6 6 5 0 76 13 80
2018 Security 44 26 21 4 3 1 0 71 8 117
2018 Science and technology 38 27 27 0 3 6 0 69 3 33
2018 Administration and operations 52 24 9 7 7 1 0 77 14 240
2018 Human resources 44 37 5 9 5 0 0 81 14 171
2018 Financial management 43 31 14 4 5 1 1 76 10 129
2018 Procurement 51 22 9 4 12 3 0 75 16 70
2018 Real property 55 23 14 8 0 0 0 78 8 37
2018 Materiel management 42 36 15 0 7 0 0 78 7 13
2018 Information management 60 20 8 4 6 1 1 82 10 71
2018 Information technology 47 28 13 6 3 2 1 77 9 1391
2018 Internal audit 73 16 11 0 0 0 0 89 0 18
2018 Data sciences 72 17 11 0 0 0 0 89 0 12
2018 Policy 46 14 24 7 7 3 0 62 14 25
2018 Project management 57 26 6 3 4 3 1 87 7 149
2018 Other services to the public 52 17 20 11 0 0 0 69 11 15
2018 None of the above 42 32 11 5 5 5 0 78 11 87
2017 Client contact centre 42 34 13 4 4 3 0 78 8 75
2017 Communications or public affairs 56 21 4 6 9 4 0 80 16 68
2017 Security 52 27 9 4 6 1 0 81 10 135
2017 Science and technology 45 36 11 4 3 0 1 83 7 73
2017 Administration and operations 44 33 10 6 4 3 1 80 10 311
2017 Human resources 48 33 10 4 2 2 1 83 6 139
2017 Financial management 40 38 11 6 4 0 0 78 11 139
2017 Procurement 49 32 5 6 7 1 0 82 13 98
2017 Real property 49 28 11 8 0 4 0 80 8 25
2017 Materiel management 49 24 0 8 10 8 0 80 20 12
2017 Information management 44 35 11 4 4 1 2 81 8 80
2017 Information technology 45 29 12 6 4 2 1 77 11 1747
2017 Policy 47 22 11 10 11 0 0 69 20 19
2017 Project management 57 23 10 6 1 2 0 83 7 162
2017 Other services to the public 38 46 5 5 5 0 0 84 11 18
2017 None of the above 41 32 14 4 3 4 2 77 7 150
2014 Client contact centre 31 37 20 5 3 1 2 71 8 88
2014 Communications or public affairs 58 21 7 3 9 1 0 80 12 66
2014 Security 42 29 13 7 6 1 1 73 13 139
2014 Science and technology 30 35 16 7 11 2 0 66 18 118
2014 Administration and operations 49 25 12 7 5 2 1 76 12 372
2014 Human resources 39 35 12 4 6 4 0 77 11 163
2014 Financial management 38 32 14 7 6 1 1 72 14 203
2014 Procurement 50 28 9 6 6 2 0 79 12 99
2014 Real property 54 32 5 5 4 0 0 86 9 22
2014 Materiel management 40 23 22 6 5 4 0 66 12 18
2014 Information management 46 30 10 4 10 1 1 77 14 113
2014 Information technology 41 32 14 6 4 3 1 75 11 2511
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 16 45 18 8 9 3 0 63 18 34
2014 None of the above 40 26 16 8 5 4 2 69 14 161

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 30 16 8 5 1 0 71 13 78
2019 Communications or public affairs 60 19 8 6 6 0 0 80 12 85
2019 Access to information and privacy 42 58 0 0 0 0 0 100 0 18
2019 Security 45 31 10 6 7 0 2 77 13 132
2019 Science and technology 54 23 13 4 6 0 0 77 10 69
2019 Administration and operations 53 24 9 8 5 1 0 78 13 310
2019 Human resources 54 29 7 7 3 1 0 84 9 193
2019 Financial management 47 30 8 6 5 3 1 80 11 167
2019 Procurement 45 32 9 6 6 0 2 78 13 100
2019 Real property 51 31 9 7 2 0 0 82 9 43
2019 Materiel management 53 12 19 6 11 0 0 64 17 17
2019 Information management 55 30 4 5 5 0 0 85 11 91
2019 Information technology 49 31 9 6 4 1 0 81 9 1814
2019 Internal audit 57 21 8 8 8 0 0 77 15 12
2019 Data sciences 67 14 10 4 5 0 0 81 9 22
2019 Policy 44 34 9 10 2 0 0 79 12 44
2019 Project management 55 23 8 8 4 0 0 79 12 229
2019 Other services to the public 59 27 5 0 9 0 0 86 9 21
2019 None of the above 49 21 14 9 4 1 2 72 13 146
2018 Client contact centre 27 43 8 12 8 2 0 72 20 49
2018 Communications or public affairs 43 27 14 12 4 0 0 70 16 79
2018 Security 41 33 13 9 3 1 0 74 12 117
2018 Science and technology 38 30 30 0 3 0 0 67 3 33
2018 Administration and operations 50 24 9 8 7 1 1 75 15 240
2018 Human resources 45 36 11 4 5 0 0 80 9 171
2018 Financial management 38 34 11 13 4 0 0 72 17 127
2018 Procurement 42 33 6 5 13 0 1 75 18 70
2018 Real property 60 24 11 6 0 0 0 84 6 37
2018 Materiel management 49 36 7 0 7 0 0 85 7 13
2018 Information management 49 32 6 10 4 0 0 81 14 71
2018 Information technology 42 33 12 8 5 1 0 75 13 1393
2018 Internal audit 67 16 11 6 0 0 0 84 6 18
2018 Data sciences 66 23 11 0 0 0 0 89 0 12
2018 Policy 42 18 15 13 8 3 0 63 22 25
2018 Project management 58 26 6 4 4 1 0 85 8 149
2018 Other services to the public 45 30 13 6 5 0 0 75 11 15
2018 None of the above 38 33 12 8 8 2 0 72 16 87
2017 Client contact centre 39 37 9 9 5 0 0 76 14 75
2017 Communications or public affairs 52 30 3 4 7 1 2 85 12 68
2017 Security 49 25 12 6 8 0 0 74 14 135
2017 Science and technology 39 38 12 7 4 0 0 77 11 73
2017 Administration and operations 43 34 10 6 5 2 1 78 11 311
2017 Human resources 51 29 11 5 2 0 1 81 7 139
2017 Financial management 32 35 15 8 8 1 0 68 17 139
2017 Procurement 42 32 12 6 7 0 1 75 13 98
2017 Real property 45 39 12 4 0 0 0 84 4 25
2017 Materiel management 49 32 8 0 10 0 0 81 10 12
2017 Information management 46 25 10 15 3 0 2 72 18 80
2017 Information technology 41 33 11 8 6 1 1 75 14 1748
2017 Policy 49 41 5 0 5 0 0 89 5 19
2017 Project management 51 29 13 3 3 1 1 81 6 163
2017 Other services to the public 54 35 0 5 5 0 0 89 11 18
2017 None of the above 39 38 13 5 3 2 1 79 7 150
2014 Client contact centre 25 46 16 6 5 1 1 73 11 88
2014 Communications or public affairs 56 26 5 1 12 0 0 82 13 66
2014 Security 37 34 10 8 9 2 0 73 17 139
2014 Science and technology 34 33 12 7 13 0 0 67 20 118
2014 Administration and operations 45 31 8 9 6 1 1 77 15 372
2014 Human resources 36 35 12 10 6 1 0 71 17 163
2014 Financial management 36 40 10 8 6 0 0 77 13 202
2014 Procurement 37 39 8 8 6 1 1 78 14 99
2014 Real property 49 37 9 0 4 0 0 86 4 22
2014 Materiel management 28 23 39 0 5 4 0 54 6 18
2014 Information management 45 31 11 3 11 0 0 76 13 113
2014 Information technology 37 35 12 9 6 1 0 73 15 2510
2014 Internal audit 44 35 7 7 7 0 0 79 14 14
2014 Other services to the public 22 43 9 20 6 0 0 65 26 34
2014 None of the above 38 30 14 9 7 2 1 69 16 161

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 47 29 18 3 2 1 0 77 5 78
2019 Communications or public affairs 63 16 9 5 8 0 0 78 13 86
2019 Access to information and privacy 53 37 5 0 0 5 0 95 0 18
2019 Security 53 28 7 5 7 0 0 81 12 131
2019 Science and technology 56 26 12 1 4 0 0 82 6 68
2019 Administration and operations 62 20 7 7 4 0 0 82 11 311
2019 Human resources 65 23 6 4 3 0 0 87 7 194
2019 Financial management 53 30 7 6 4 1 0 84 9 168
2019 Procurement 60 22 7 5 6 0 0 81 11 99
2019 Real property 63 23 9 2 2 0 0 86 5 43
2019 Materiel management 58 18 13 6 6 0 0 76 11 17
2019 Information management 63 19 6 5 5 1 0 83 10 92
2019 Information technology 57 26 9 5 3 0 0 83 8 1829
2019 Internal audit 58 27 8 0 8 0 0 85 8 12
2019 Data sciences 69 17 0 4 5 5 0 90 10 22
2019 Policy 50 31 4 10 4 0 0 82 14 44
2019 Project management 62 20 9 6 3 0 0 82 9 230
2019 Other services to the public 59 29 3 6 4 0 0 88 9 21
2019 None of the above 61 19 10 6 3 1 1 81 9 147
2018 Client contact centre 36 34 15 2 10 2 0 72 13 49
2018 Communications or public affairs 47 27 12 6 8 0 1 75 14 80
2018 Security 48 27 10 10 5 0 0 75 15 117
2018 Science and technology 44 21 33 0 3 0 0 64 3 33
2018 Administration and operations 55 19 12 6 7 0 0 75 13 239
2018 Human resources 51 27 9 9 5 0 0 77 14 172
2018 Financial management 44 26 14 9 6 1 0 70 15 129
2018 Procurement 55 20 8 4 13 0 0 75 17 70
2018 Real property 52 24 14 11 0 0 0 75 11 37
2018 Materiel management 49 36 0 7 7 0 0 85 15 13
2018 Information management 59 20 11 4 6 0 0 79 10 71
2018 Information technology 48 27 13 7 5 0 0 75 11 1397
2018 Internal audit 54 35 11 0 0 0 0 89 0 18
2018 Data sciences 58 31 11 0 0 0 0 89 0 12
2018 Policy 38 27 14 11 10 0 0 65 21 25
2018 Project management 63 24 5 3 4 1 0 88 7 149
2018 Other services to the public 51 18 0 13 18 0 0 69 31 15
2018 None of the above 48 27 9 8 8 0 0 76 16 87
2017 Client contact centre 49 29 13 7 3 0 0 78 9 75
2017 Communications or public affairs 57 21 4 6 10 1 0 79 17 68
2017 Security 55 21 13 4 5 1 0 77 10 135
2017 Science and technology 54 28 9 4 5 0 0 81 9 73
2017 Administration and operations 55 26 9 5 4 1 0 81 9 310
2017 Human resources 61 24 8 3 4 0 1 85 7 138
2017 Financial management 47 28 10 6 7 1 0 76 13 139
2017 Procurement 55 24 8 6 6 0 0 80 12 98
2017 Real property 53 28 15 0 4 0 0 81 4 25
2017 Materiel management 33 41 0 0 26 0 0 74 26 12
2017 Information management 56 25 7 8 3 0 2 82 10 80
2017 Information technology 50 27 12 7 4 0 0 77 11 1747
2017 Policy 42 21 26 5 5 0 0 64 11 19
2017 Project management 63 20 11 3 2 1 0 84 5 162
2017 Other services to the public 54 35 0 11 0 0 0 89 11 18
2017 None of the above 52 27 12 5 2 1 1 80 7 148
2014 Client contact centre 38 36 14 8 3 0 1 74 11 88
2014 Communications or public affairs 61 20 6 6 8 0 0 81 14 66
2014 Security 50 23 5 15 7 1 0 73 22 139
2014 Science and technology 41 29 12 7 10 1 0 71 17 118
2014 Administration and operations 52 26 10 8 5 1 0 78 12 372
2014 Human resources 51 23 13 5 8 0 0 74 13 163
2014 Financial management 44 33 9 6 7 0 0 77 13 202
2014 Procurement 56 24 7 8 5 1 0 80 13 99
2014 Real property 50 37 9 5 0 0 0 86 5 22
2014 Materiel management 34 45 11 5 5 0 0 79 10 18
2014 Information management 55 24 10 3 8 0 0 80 11 113
2014 Information technology 46 30 11 7 5 1 0 76 12 2509
2014 Internal audit 44 42 7 0 7 0 0 86 7 14
2014 Other services to the public 22 54 15 0 9 0 0 76 9 34
2014 None of the above 44 28 15 6 4 2 1 74 10 161

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 32 22 2 8 8 0 65 11 78
2019 Communications or public affairs 34 30 17 7 4 8 0 70 12 86
2019 Access to information and privacy 24 45 32 0 0 0 0 68 0 18
2019 Security 25 35 18 7 7 7 0 65 15 132
2019 Science and technology 23 36 25 7 1 7 0 63 9 69
2019 Administration and operations 43 24 17 6 4 5 0 71 11 312
2019 Human resources 28 33 14 7 6 11 1 69 16 194
2019 Financial management 36 33 14 8 2 6 0 74 11 167
2019 Procurement 38 27 13 9 5 8 0 70 15 100
2019 Real property 37 36 21 2 2 2 0 74 5 43
2019 Materiel management 47 24 6 23 0 0 0 71 23 17
2019 Information management 43 26 12 11 4 5 0 73 15 92
2019 Information technology 27 32 20 7 4 9 0 65 12 1820
2019 Internal audit 54 15 8 15 0 8 0 75 16 12
2019 Data sciences 54 17 19 5 4 0 0 71 9 22
2019 Policy 37 32 11 13 8 0 0 68 21 44
2019 Project management 33 29 15 10 7 6 0 66 18 228
2019 Other services to the public 30 31 10 13 3 13 0 69 19 21
2019 None of the above 34 27 16 8 3 11 1 69 13 146
2018 Client contact centre 18 21 26 6 10 20 0 48 20 49
2018 Communications or public affairs 23 24 20 15 9 7 2 52 26 80
2018 Security 28 29 21 10 5 7 0 61 17 118
2018 Science and technology 18 33 29 6 3 12 0 57 10 33
2018 Administration and operations 34 27 23 6 4 5 0 64 11 240
2018 Human resources 23 29 16 11 12 9 0 58 25 172
2018 Financial management 25 26 26 9 1 13 0 58 11 131
2018 Procurement 35 25 18 10 6 7 0 64 17 69
2018 Real property 34 23 18 8 11 6 0 61 20 37
2018 Materiel management 10 22 32 14 0 22 0 41 18 13
2018 Information management 37 21 23 6 3 9 0 64 10 71
2018 Information technology 24 28 22 8 6 12 0 59 16 1403
2018 Internal audit 39 28 6 6 6 16 0 80 14 18
2018 Data sciences 37 26 17 6 9 6 0 67 16 12
2018 Policy 25 33 22 7 0 14 0 67 8 25
2018 Project management 28 35 15 8 6 8 0 69 15 149
2018 Other services to the public 30 38 13 13 0 6 0 73 14 15
2018 None of the above 20 31 27 5 7 10 0 56 13 87
2017 Client contact centre 28 29 20 5 4 15 0 66 10 75
2017 Communications or public affairs 29 33 8 9 10 11 0 70 22 68
2017 Security 21 26 21 9 10 13 1 54 22 135
2017 Science and technology 12 33 23 5 10 13 4 54 19 73
2017 Administration and operations 31 31 18 10 4 7 0 67 15 311
2017 Human resources 24 37 15 9 4 10 1 69 15 139
2017 Financial management 26 27 20 13 6 8 0 58 20 139
2017 Procurement 28 34 15 9 7 6 0 66 18 98
2017 Real property 33 32 7 4 4 20 0 81 10 25
2017 Materiel management 0 40 8 17 8 26 0 55 34 12
2017 Information management 30 20 22 11 10 8 0 54 23 80
2017 Information technology 17 25 23 10 8 16 0 51 21 1748
2017 Policy 21 43 20 0 5 11 0 71 6 19
2017 Project management 34 25 17 8 3 11 1 67 13 163
2017 Other services to the public 22 40 11 5 16 7 0 66 23 18
2017 None of the above 21 23 25 11 6 13 0 51 21 150
2014 Client contact centre 14 27 26 15 7 10 0 46 25 88
2014 Communications or public affairs 22 25 21 12 7 14 0 54 22 66
2014 Security 23 28 23 8 9 9 0 55 19 139
2014 Science and technology 9 31 25 12 12 10 0 46 27 118
2014 Administration and operations 29 31 15 7 5 12 1 69 15 372
2014 Human resources 14 30 25 13 11 7 0 48 25 163
2014 Financial management 17 39 23 7 6 7 0 61 14 203
2014 Procurement 22 37 19 12 4 6 0 63 17 99
2014 Real property 31 37 18 5 9 0 0 68 14 22
2014 Materiel management 17 35 21 0 6 22 0 66 7 18
2014 Information management 26 28 23 5 11 6 0 58 18 113
2014 Information technology 18 29 22 9 8 14 0 55 19 2510
2014 Internal audit 22 43 28 0 7 0 0 65 7 14
2014 Other services to the public 17 36 18 8 9 11 0 60 20 34
2014 None of the above 21 24 27 10 7 11 1 50 19 161

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 38 24 5 9 0 0 61 14 77
2019 Communications or public affairs 29 34 18 11 3 5 0 66 15 85
2019 Access to information and privacy 29 35 37 0 0 0 0 63 0 18
2019 Security 23 30 19 13 13 3 0 54 26 131
2019 Science and technology 23 30 25 14 9 0 0 53 23 69
2019 Administration and operations 38 28 17 10 5 2 0 68 15 312
2019 Human resources 25 37 18 9 6 4 1 65 16 194
2019 Financial management 34 30 13 9 7 6 0 68 18 167
2019 Procurement 38 25 17 10 6 4 0 66 16 100
2019 Real property 41 32 16 11 0 0 0 73 11 43
2019 Materiel management 41 30 0 17 12 0 0 71 29 17
2019 Information management 37 27 16 12 4 4 0 67 17 92
2019 Information technology 21 30 22 14 8 4 0 54 23 1818
2019 Internal audit 54 8 0 23 8 8 0 67 33 12
2019 Data sciences 46 26 18 4 5 0 0 73 9 22
2019 Policy 32 38 16 8 6 0 0 69 14 44
2019 Project management 29 27 19 15 9 2 0 57 24 229
2019 Other services to the public 39 13 13 5 14 16 0 62 22 21
2019 None of the above 28 25 19 15 7 5 1 57 23 147
2018 Client contact centre 12 20 25 14 16 13 0 36 35 49
2018 Communications or public affairs 17 24 17 19 21 2 0 41 41 80
2018 Security 20 29 18 21 10 1 0 50 31 118
2018 Science and technology 12 21 41 9 15 3 0 34 24 33
2018 Administration and operations 30 29 20 10 9 3 0 60 20 239
2018 Human resources 21 30 16 11 17 6 1 54 29 170
2018 Financial management 22 27 26 17 4 4 0 51 21 131
2018 Procurement 35 19 17 15 9 4 0 57 26 68
2018 Real property 28 26 19 14 12 0 0 54 26 37
2018 Materiel management 7 32 32 29 0 0 0 39 29 13
2018 Information management 32 21 25 7 8 7 0 56 17 70
2018 Information technology 19 27 22 16 13 3 0 47 30 1402
2018 Internal audit 39 27 11 11 6 6 0 71 18 18
2018 Data sciences 31 38 23 0 9 0 0 68 9 12
2018 Policy 30 34 18 7 2 9 0 70 10 25
2018 Project management 18 36 19 12 11 5 0 56 24 148
2018 Other services to the public 30 26 19 25 0 0 0 57 25 15
2018 None of the above 18 29 20 16 14 3 0 48 31 87
2017 Client contact centre 24 28 24 12 6 7 0 55 20 75
2017 Communications or public affairs 30 33 7 16 10 4 0 65 27 68
2017 Security 18 27 18 19 14 3 1 47 35 135
2017 Science and technology 10 26 23 16 20 3 3 38 38 73
2017 Administration and operations 28 29 18 14 7 3 0 59 22 311
2017 Human resources 23 38 18 10 6 4 1 65 16 138
2017 Financial management 19 29 27 20 5 1 0 48 25 139
2017 Procurement 25 36 13 13 9 3 0 63 23 98
2017 Real property 18 28 23 20 12 0 0 45 32 25
2017 Materiel management 8 32 27 0 25 8 0 44 27 12
2017 Information management 20 20 22 21 17 0 0 40 38 80
2017 Information technology 13 22 23 20 19 3 0 36 40 1749
2017 Policy 10 49 36 5 0 0 0 58 5 19
2017 Project management 25 26 21 16 12 1 0 51 28 163
2017 Other services to the public 24 53 0 0 22 0 0 78 22 18
2017 None of the above 16 27 22 16 16 4 0 45 33 150
2014 Client contact centre 11 22 39 14 9 4 0 35 25 88
2014 Communications or public affairs 21 29 10 29 9 2 0 51 39 65
2014 Security 11 30 17 16 22 3 0 43 39 139
2014 Science and technology 9 21 25 18 22 4 0 32 41 118
2014 Administration and operations 24 33 15 14 10 4 0 59 25 372
2014 Human resources 12 29 23 24 11 2 0 41 36 163
2014 Financial management 17 33 24 15 8 4 0 52 23 203
2014 Procurement 18 26 23 17 13 3 0 45 31 99
2014 Real property 27 41 18 5 9 0 0 68 14 22
2014 Materiel management 17 23 28 22 10 0 0 40 32 18
2014 Information management 18 22 26 19 15 2 0 40 34 113
2014 Information technology 11 23 22 21 19 4 0 35 41 2511
2014 Internal audit 22 29 35 7 7 0 0 51 14 14
2014 Other services to the public 15 37 22 3 14 9 0 57 19 34
2014 None of the above 14 24 24 21 13 3 1 40 35 161

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 35 26 7 12 5 0 54 19 77
2019 Communications or public affairs 22 31 19 17 4 6 0 57 22 86
2019 Access to information and privacy 24 35 27 10 0 5 0 61 10 18
2019 Security 16 29 27 10 15 3 0 46 26 132
2019 Science and technology 19 28 24 19 9 1 0 48 28 69
2019 Administration and operations 33 25 21 13 6 3 0 59 19 312
2019 Human resources 19 33 23 10 8 8 1 56 19 190
2019 Financial management 18 36 17 13 6 10 0 59 22 168
2019 Procurement 31 25 19 13 7 6 0 59 21 99
2019 Real property 19 46 23 9 0 2 0 67 9 42
2019 Materiel management 34 34 13 6 13 0 0 68 19 15
2019 Information management 28 28 15 17 6 5 0 60 25 92
2019 Information technology 15 27 26 16 10 6 0 45 28 1819
2019 Internal audit 14 27 0 36 15 8 0 45 55 12
2019 Data sciences 23 29 19 18 5 5 0 55 25 21
2019 Policy 18 48 13 15 2 4 0 68 18 44
2019 Project management 23 26 17 19 11 4 0 52 31 229
2019 Other services to the public 30 13 14 5 17 21 0 54 28 21
2019 None of the above 19 27 18 20 9 6 1 50 31 147
2018 Client contact centre 8 10 33 16 16 16 0 22 39 48
2018 Communications or public affairs 9 19 18 19 30 5 0 30 51 80
2018 Security 10 24 27 24 10 4 0 36 36 118
2018 Science and technology 3 30 50 0 15 3 0 34 15 33
2018 Administration and operations 22 29 21 16 9 3 0 52 26 240
2018 Human resources 12 27 21 17 15 7 0 43 35 172
2018 Financial management 9 23 29 18 13 7 0 34 34 130
2018 Procurement 25 20 25 12 10 8 0 49 24 69
2018 Real property 20 21 34 14 10 0 0 42 24 36
2018 Materiel management 0 17 39 15 14 15 0 20 34 13
2018 Information management 18 22 27 12 6 15 0 46 21 71
2018 Information technology 12 24 24 19 15 6 0 38 36 1402
2018 Internal audit 24 33 16 11 11 6 0 60 23 18
2018 Data sciences 24 27 32 8 9 0 0 52 17 12
2018 Policy 23 32 24 10 2 9 0 60 14 25
2018 Project management 14 26 21 18 15 5 0 43 35 148
2018 Other services to the public 32 21 33 7 7 0 0 53 14 14
2018 None of the above 16 26 21 13 18 5 0 44 33 86
2017 Client contact centre 20 17 30 13 7 13 0 43 23 75
2017 Communications or public affairs 10 29 14 25 13 8 0 43 42 68
2017 Security 10 27 21 16 17 7 1 41 36 135
2017 Science and technology 8 20 27 16 20 8 3 31 39 73
2017 Administration and operations 22 28 19 15 11 5 0 52 28 309
2017 Human resources 13 39 22 14 5 7 1 56 20 139
2017 Financial management 13 25 27 26 4 5 0 40 31 139
2017 Procurement 20 29 21 13 11 5 0 52 26 97
2017 Real property 11 12 24 27 12 14 0 27 45 25
2017 Materiel management 0 25 17 8 24 26 0 34 44 12
2017 Information management 16 16 23 24 21 0 0 32 45 80
2017 Information technology 9 20 23 20 22 7 0 30 45 1743
2017 Policy 10 31 37 17 5 0 0 41 22 19
2017 Project management 18 21 24 15 17 5 0 42 34 163
2017 Other services to the public 26 34 11 0 23 6 0 64 25 17
2017 None of the above 12 20 20 17 20 11 0 36 42 150
2014 Client contact centre 10 22 34 18 12 5 0 34 31 88
2014 Communications or public affairs 11 22 16 26 21 3 0 35 49 66
2014 Security 6 21 22 21 24 6 0 29 47 139
2014 Science and technology 4 21 26 19 25 5 0 26 46 118
2014 Administration and operations 18 25 19 18 13 7 0 46 34 371
2014 Human resources 7 24 25 23 14 7 0 34 39 163
2014 Financial management 11 24 28 21 9 9 0 37 32 203
2014 Procurement 12 24 22 20 16 6 0 38 38 99
2014 Real property 22 41 19 9 9 0 0 63 18 22
2014 Materiel management 11 23 16 16 16 17 0 41 39 18
2014 Information management 11 26 24 15 18 6 0 40 35 113
2014 Information technology 7 18 23 24 23 6 0 26 50 2508
2014 Internal audit 22 21 43 7 7 0 0 43 14 14
2014 Other services to the public 8 24 30 6 17 15 0 37 27 34
2014 None of the above 8 19 24 25 16 7 1 29 44 160

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 32 27 7 14 0 0 52 21 78
2019 Communications or public affairs 29 31 14 17 7 2 0 61 25 86
2019 Access to information and privacy 24 30 37 5 0 5 0 56 5 18
2019 Security 15 32 19 16 16 1 0 48 33 132
2019 Science and technology 20 27 22 16 15 0 0 47 31 69
2019 Administration and operations 31 26 19 14 9 2 0 57 23 310
2019 Human resources 22 32 18 15 8 4 1 57 24 194
2019 Financial management 18 32 20 17 9 4 0 52 27 168
2019 Procurement 27 33 19 12 7 3 0 62 19 99
2019 Real property 29 32 27 9 2 0 0 61 11 43
2019 Materiel management 30 30 17 6 17 0 0 60 23 17
2019 Information management 31 26 16 13 11 4 0 59 25 92
2019 Information technology 17 29 22 18 11 3 0 48 30 1817
2019 Internal audit 21 41 0 15 23 0 0 62 38 12
2019 Data sciences 37 31 4 22 5 0 0 68 27 22
2019 Policy 9 57 8 16 9 0 0 67 25 44
2019 Project management 21 26 17 21 12 3 0 48 34 229
2019 Other services to the public 28 15 14 16 14 13 0 49 34 21
2019 None of the above 19 28 13 22 13 5 1 50 37 147
2018 Client contact centre 8 18 25 16 17 16 0 31 39 48
2018 Communications or public affairs 10 23 18 19 26 3 0 35 46 80
2018 Security 12 28 23 23 13 0 0 40 36 118
2018 Science and technology 12 24 44 6 12 3 0 37 18 33
2018 Administration and operations 21 30 20 15 12 2 0 52 27 239
2018 Human resources 16 26 19 20 16 4 0 43 37 172
2018 Financial management 9 24 23 25 15 3 0 35 41 131
2018 Procurement 23 26 19 8 20 4 0 51 29 69
2018 Real property 23 26 17 22 12 0 0 49 35 37
2018 Materiel management 7 15 42 7 21 7 0 23 31 13
2018 Information management 20 30 24 11 7 9 0 54 19 71
2018 Information technology 13 28 21 20 16 3 0 42 36 1402
2018 Internal audit 21 34 12 11 11 11 0 62 25 18
2018 Data sciences 16 23 32 20 9 0 0 39 29 12
2018 Policy 22 30 8 23 9 9 0 57 35 25
2018 Project management 12 31 18 21 12 6 0 46 35 149
2018 Other services to the public 30 20 13 13 24 0 0 50 37 15
2018 None of the above 21 22 17 16 21 3 0 44 38 86
2017 Client contact centre 24 26 19 20 5 7 0 53 27 75
2017 Communications or public affairs 14 22 26 18 17 3 0 37 36 67
2017 Security 14 27 18 18 19 4 1 43 38 135
2017 Science and technology 7 20 34 16 18 4 1 28 36 73
2017 Administration and operations 21 26 16 19 14 4 0 49 34 311
2017 Human resources 18 33 23 14 8 3 1 54 22 139
2017 Financial management 13 29 24 21 12 1 0 43 33 139
2017 Procurement 20 29 16 17 15 3 0 50 33 98
2017 Real property 4 42 11 28 12 4 0 47 41 25
2017 Materiel management 8 41 8 10 32 0 0 49 43 12
2017 Information management 19 20 18 20 17 7 0 41 40 80
2017 Information technology 10 25 19 22 20 4 0 37 44 1747
2017 Policy 6 53 16 15 11 0 0 58 25 19
2017 Project management 18 24 17 21 17 3 1 43 39 163
2017 Other services to the public 26 34 22 0 18 0 0 60 18 17
2017 None of the above 12 22 22 18 18 8 0 37 39 150
2014 Client contact centre 12 25 25 20 14 3 1 39 35 88
2014 Communications or public affairs 9 25 11 27 24 3 1 36 53 66
2014 Security 7 22 21 22 24 4 0 30 48 139
2014 Science and technology 3 24 24 27 19 3 0 28 47 118
2014 Administration and operations 19 23 16 24 14 3 0 44 40 371
2014 Human resources 7 24 21 26 20 2 0 31 47 163
2014 Financial management 10 31 20 20 16 3 0 42 37 203
2014 Procurement 15 21 14 25 22 2 0 37 48 99
2014 Real property 27 37 5 5 23 4 0 67 28 22
2014 Materiel management 11 28 34 5 22 0 0 39 27 18
2014 Information management 13 28 22 16 19 3 0 42 36 112
2014 Information technology 8 23 20 23 23 4 0 32 47 2509
2014 Internal audit 22 15 42 0 21 0 0 36 21 14
2014 Other services to the public 11 37 17 3 23 9 0 53 29 34
2014 None of the above 11 22 17 23 22 3 2 35 47 161
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 34 20 6 8 0 0 66 14 78
2019 Communications or public affairs 33 39 13 11 4 0 0 72 15 86
2019 Access to information and privacy 43 50 7 0 0 0 0 93 0 18
2019 Security 31 38 14 5 10 1 0 71 15 132
2019 Science and technology 30 39 16 12 3 0 0 70 15 68
2019 Administration and operations 42 30 15 8 5 0 0 73 13 312
2019 Human resources 36 36 13 10 4 1 0 73 14 193
2019 Financial management 27 48 12 9 3 1 0 76 12 168
2019 Procurement 38 32 13 7 10 0 0 70 17 100
2019 Real property 43 44 11 2 0 0 0 86 2 43
2019 Materiel management 47 17 30 0 6 0 0 64 6 17
2019 Information management 47 31 7 6 9 0 0 78 15 90
2019 Information technology 28 39 17 10 6 0 0 67 16 1824
2019 Internal audit 35 35 15 15 0 0 0 69 15 12
2019 Data sciences 54 21 10 9 5 0 0 76 14 22
2019 Policy 35 41 2 10 12 0 0 76 22 43
2019 Project management 33 34 15 11 6 0 0 68 17 230
2019 Other services to the public 41 19 16 5 20 0 0 60 25 21
2019 None of the above 35 32 17 9 6 1 1 67 16 146
2018 Client contact centre 29 24 12 14 18 0 2 55 33 49
2018 Communications or public affairs 26 30 13 15 14 0 3 57 30 80
2018 Security 31 30 20 9 10 0 0 60 19 118
2018 Science and technology 36 27 21 9 6 0 0 64 15 32
2018 Administration and operations 36 31 13 10 9 0 1 68 19 236
2018 Human resources 36 31 14 11 8 1 0 67 19 171
2018 Financial management 26 28 22 13 10 0 0 54 24 128
2018 Procurement 27 35 15 14 10 0 0 61 24 70
2018 Real property 20 40 25 11 4 0 0 60 15 37
2018 Materiel management 35 22 15 21 7 0 0 57 28 13
2018 Information management 41 29 15 12 3 0 0 70 14 70
2018 Information technology 23 34 21 13 9 0 0 57 22 1406
2018 Internal audit 16 41 21 11 6 0 6 60 17 18
2018 Data sciences 27 39 25 0 9 0 0 66 9 12
2018 Policy 30 48 7 7 8 0 0 78 15 25
2018 Project management 35 42 10 9 3 0 0 77 12 149
2018 Other services to the public 13 36 32 13 5 0 0 50 18 15
2018 None of the above 28 33 16 12 11 0 0 61 24 87
2017 Client contact centre 34 24 23 11 7 1 0 59 17 75
2017 Communications or public affairs 39 26 15 11 7 1 0 66 18 68
2017 Security 29 35 19 8 10 0 0 64 18 135
2017 Science and technology 24 33 25 4 13 0 0 57 17 73
2017 Administration and operations 29 38 15 10 8 0 1 68 18 311
2017 Human resources 34 40 12 9 3 0 2 76 12 138
2017 Financial management 21 40 16 15 7 0 1 62 22 139
2017 Procurement 27 32 19 15 7 0 0 59 22 97
2017 Real property 16 32 16 18 12 4 4 51 32 25
2017 Materiel management 17 49 0 24 10 0 0 66 34 12
2017 Information management 31 34 14 9 13 0 0 65 21 80
2017 Information technology 20 35 21 13 11 0 0 55 24 1748
2017 Policy 31 42 11 5 11 0 0 74 16 19
2017 Project management 30 31 14 13 8 2 2 64 22 163
2017 Other services to the public 21 44 18 0 17 0 0 65 17 18
2017 None of the above 25 29 18 11 16 1 1 54 27 150
2014 Client contact centre 19 40 21 12 8 0 0 59 20 88
2014 Communications or public affairs 29 40 6 15 10 0 0 69 25 66
2014 Security 17 38 15 15 13 1 1 56 29 139
2014 Science and technology 15 33 27 8 17 0 0 47 25 118
2014 Administration and operations 30 35 13 13 8 1 1 66 21 372
2014 Human resources 25 38 15 12 9 1 0 63 22 163
2014 Financial management 21 34 21 10 12 0 0 56 23 202
2014 Procurement 24 35 14 11 15 1 0 59 27 98
2014 Real property 45 23 14 9 9 0 0 68 18 22
2014 Materiel management 17 39 12 21 11 0 0 56 33 18
2014 Information management 20 31 18 16 15 0 0 51 31 113
2014 Information technology 16 35 21 15 12 0 0 51 28 2510
2014 Internal audit 29 29 22 20 0 0 0 58 20 14
2014 Other services to the public 5 39 23 17 15 0 0 45 32 34
2014 None of the above 22 32 20 14 11 1 1 54 25 161

Question 9. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 37 15 10 4 0 0 70 14 78
2019 Communications or public affairs 29 31 13 20 8 0 0 60 27 86
2019 Access to information and privacy 27 47 26 0 0 0 0 74 0 18
2019 Security 27 36 16 16 5 0 1 63 21 131
2019 Science and technology 34 27 24 12 4 0 0 60 16 69
2019 Administration and operations 32 37 15 13 4 0 0 68 17 309
2019 Human resources 34 35 15 11 4 1 0 70 15 194
2019 Financial management 25 42 18 12 4 0 0 67 16 168
2019 Procurement 37 36 10 10 7 0 0 73 17 100
2019 Real property 32 38 20 7 2 0 0 70 9 43
2019 Materiel management 29 41 24 0 6 0 0 70 6 17
2019 Information management 32 38 8 12 9 0 1 71 21 90
2019 Information technology 24 40 18 12 6 0 0 63 18 1813
2019 Internal audit 23 49 21 8 0 0 0 72 8 12
2019 Data sciences 36 28 12 13 10 0 0 65 23 22
2019 Policy 12 54 15 15 4 0 0 67 19 43
2019 Project management 23 41 16 12 8 0 0 64 21 230
2019 Other services to the public 31 50 5 0 14 0 0 81 14 20
2019 None of the above 33 34 17 11 4 1 0 67 16 147
2018 Client contact centre 23 34 18 14 10 0 0 58 24 49
2018 Communications or public affairs 22 32 12 26 8 0 0 54 34 80
2018 Security 24 40 10 15 10 1 0 64 25 118
2018 Science and technology 21 43 21 9 6 0 0 63 15 32
2018 Administration and operations 33 32 10 15 10 1 0 66 25 238
2018 Human resources 27 36 14 13 10 1 0 64 22 172
2018 Financial management 20 40 14 20 6 0 0 60 26 129
2018 Procurement 28 35 17 10 10 0 0 63 20 70
2018 Real property 17 46 22 14 1 0 0 63 15 37
2018 Materiel management 17 36 17 15 15 0 0 54 29 13
2018 Information management 31 38 14 8 8 0 0 69 16 70
2018 Information technology 20 36 19 15 10 0 0 56 25 1407
2018 Internal audit 34 44 10 6 6 0 0 79 11 18
2018 Data sciences 9 57 26 0 9 0 0 66 9 12
2018 Policy 15 47 7 32 0 0 0 62 32 25
2018 Project management 30 34 21 10 5 0 0 64 16 148
2018 Other services to the public 20 20 19 31 10 0 0 40 41 15
2018 None of the above 30 35 9 13 13 0 0 65 26 86
2017 Client contact centre 26 39 17 9 7 0 1 67 16 75
2017 Communications or public affairs 29 34 11 15 12 0 0 63 26 68
2017 Security 23 47 11 9 10 0 0 70 19 135
2017 Science and technology 18 38 19 13 12 0 0 56 25 73
2017 Administration and operations 27 36 16 13 7 0 0 64 20 310
2017 Human resources 30 37 15 12 5 0 1 68 17 139
2017 Financial management 21 37 17 17 8 0 0 58 25 139
2017 Procurement 22 48 14 8 8 0 0 70 16 98
2017 Real property 15 32 24 21 8 0 0 47 29 25
2017 Materiel management 8 58 0 7 27 0 0 66 34 12
2017 Information management 19 37 15 16 11 1 0 57 28 80
2017 Information technology 17 36 19 16 11 0 0 53 27 1747
2017 Policy 27 37 16 15 5 0 0 64 20 19
2017 Project management 22 39 13 14 12 1 0 61 26 163
2017 Other services to the public 27 52 16 0 5 0 0 79 5 18
2017 None of the above 20 37 20 12 11 0 0 57 23 149

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 45 27 20 4 3 1 0 73 6 78
2019 Communications or public affairs 52 28 6 6 8 0 0 80 13 85
2019 Access to information and privacy 64 17 19 0 0 0 0 81 0 18
2019 Security 40 39 10 3 8 0 0 79 11 132
2019 Science and technology 47 27 13 7 6 0 0 74 13 69
2019 Administration and operations 49 26 9 10 5 0 1 75 15 312
2019 Human resources 50 28 11 5 4 1 1 79 10 192
2019 Financial management 39 37 10 5 5 2 1 78 11 169
2019 Procurement 53 25 11 4 6 0 1 78 10 100
2019 Real property 58 30 5 5 2 0 0 88 7 42
2019 Materiel management 53 30 12 0 6 0 0 83 6 17
2019 Information management 52 25 11 5 5 0 1 79 11 90
2019 Information technology 45 30 12 7 4 0 1 76 11 1825
2019 Internal audit 70 8 8 8 8 0 0 77 15 12
2019 Data sciences 54 23 9 9 0 4 0 81 9 22
2019 Policy 44 30 8 10 8 0 0 74 18 44
2019 Project management 51 25 11 8 4 2 0 77 12 230
2019 Other services to the public 42 39 9 4 6 0 0 81 9 21
2019 None of the above 39 38 8 7 6 1 1 79 13 146
2018 Client contact centre 33 24 25 6 10 2 0 58 16 49
2018 Communications or public affairs 37 33 15 8 8 0 0 69 16 80
2018 Security 33 35 15 10 6 0 1 69 16 117
2018 Science and technology 44 33 18 3 3 0 0 76 6 33
2018 Administration and operations 47 26 13 7 6 1 1 75 13 238
2018 Human resources 41 34 10 10 4 0 0 76 15 172
2018 Financial management 38 38 12 7 5 0 0 76 12 129
2018 Procurement 39 33 13 1 14 0 0 72 15 69
2018 Real property 31 44 14 8 3 0 0 75 11 37
2018 Materiel management 56 29 7 0 7 0 0 85 7 13
2018 Information management 53 26 7 6 7 0 1 80 13 70
2018 Information technology 37 34 15 8 5 1 1 71 13 1398
2018 Internal audit 49 41 0 10 0 0 0 90 10 18
2018 Data sciences 58 31 11 0 0 0 0 89 0 12
2018 Policy 34 31 21 7 7 0 0 65 14 25
2018 Project management 54 33 5 4 4 1 0 87 8 149
2018 Other services to the public 52 13 19 5 12 0 0 65 16 15
2018 None of the above 41 25 23 4 8 0 0 66 11 87
2017 Client contact centre 33 45 8 11 4 0 0 78 15 75
2017 Communications or public affairs 49 24 5 10 11 0 0 73 21 67
2017 Security 41 33 13 7 5 1 0 74 13 135
2017 Science and technology 34 40 12 7 5 0 1 76 12 73
2017 Administration and operations 44 32 13 5 5 0 0 76 11 309
2017 Human resources 42 37 11 4 1 1 3 82 6 137
2017 Financial management 34 37 17 5 6 0 1 71 11 139
2017 Procurement 44 35 6 5 9 0 1 80 14 98
2017 Real property 39 20 10 12 8 8 3 66 22 25
2017 Materiel management 48 25 8 8 10 0 0 73 19 12
2017 Information management 44 30 11 9 4 0 3 75 13 80
2017 Information technology 37 32 14 10 6 1 1 70 16 1748
2017 Policy 42 27 16 5 5 5 0 72 11 19
2017 Project management 50 28 11 6 4 2 0 79 10 163
2017 Other services to the public 33 57 0 0 11 0 0 89 11 18
2017 None of the above 32 36 14 9 5 2 2 71 15 150
2014 Client contact centre 25 41 20 7 6 0 1 67 12 88
2014 Communications or public affairs 54 27 7 7 5 0 0 81 12 66
2014 Security 40 28 9 12 11 1 0 68 23 139
2014 Science and technology 30 32 16 11 10 0 1 63 21 118
2014 Administration and operations 41 33 12 8 6 1 1 74 14 372
2014 Human resources 37 39 9 10 5 0 1 76 15 163
2014 Financial management 34 37 13 9 6 0 0 72 16 203
2014 Procurement 40 28 16 7 7 2 0 69 14 99
2014 Real property 40 32 4 9 9 0 5 76 19 22
2014 Materiel management 34 35 5 17 5 4 0 72 23 18
2014 Information management 38 29 15 5 12 0 0 67 18 113
2014 Information technology 34 34 16 9 5 1 0 69 15 2511
2014 Internal audit 37 43 13 0 7 0 0 80 7 14
2014 Other services to the public 19 41 19 15 6 0 0 60 21 34
2014 None of the above 37 31 13 10 6 1 1 71 16 161

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 40 22 8 8 0 0 63 15 78
2019 Communications or public affairs 31 35 18 11 3 0 1 67 15 85
2019 Access to information and privacy 33 48 12 7 0 0 0 81 7 18
2019 Security 30 40 14 7 7 0 1 71 14 131
2019 Science and technology 28 37 19 14 1 0 0 65 16 69
2019 Administration and operations 36 32 14 13 5 0 0 68 18 312
2019 Human resources 31 37 16 10 4 0 0 69 15 191
2019 Financial management 36 39 11 9 4 0 1 76 13 168
2019 Procurement 37 33 13 5 11 0 1 71 16 98
2019 Real property 33 43 12 7 2 0 2 78 10 43
2019 Materiel management 28 42 24 6 0 0 0 70 6 17
2019 Information management 32 39 16 7 3 0 2 73 11 91
2019 Information technology 27 36 16 13 6 0 0 64 20 1816
2019 Internal audit 42 50 8 0 0 0 0 92 0 12
2019 Data sciences 43 18 20 14 4 0 0 61 18 22
2019 Policy 31 41 13 13 2 0 0 72 15 43
2019 Project management 24 42 16 13 5 0 1 66 18 229
2019 Other services to the public 35 26 10 5 24 0 0 61 29 20
2019 None of the above 28 38 15 10 9 0 1 66 19 146
2018 Client contact centre 16 32 14 24 13 0 2 48 38 48
2018 Communications or public affairs 24 40 9 17 8 2 1 66 25 80
2018 Security 21 34 19 18 6 1 0 56 25 118
2018 Science and technology 21 37 18 15 9 0 0 57 24 32
2018 Administration and operations 24 35 14 14 11 0 1 60 25 236
2018 Human resources 22 37 14 17 10 0 1 60 26 172
2018 Financial management 23 44 14 13 6 0 0 67 19 129
2018 Procurement 25 33 11 22 8 0 1 59 31 70
2018 Real property 19 40 22 14 4 0 0 59 18 37
2018 Materiel management 22 40 22 7 10 0 0 61 17 13
2018 Information management 32 34 14 15 4 0 1 67 19 70
2018 Information technology 19 36 17 16 11 0 0 56 28 1405
2018 Internal audit 33 39 17 6 0 6 0 76 6 18
2018 Data sciences 12 79 0 9 0 0 0 91 9 12
2018 Policy 24 48 11 10 3 0 3 74 14 25
2018 Project management 19 39 17 13 9 1 2 60 23 149
2018 Other services to the public 13 20 19 29 19 0 0 33 48 15
2018 None of the above 23 35 16 12 11 1 2 59 24 87
2017 Client contact centre 25 34 16 13 12 0 0 59 25 75
2017 Communications or public affairs 26 43 10 10 10 0 1 70 20 68
2017 Security 33 30 15 9 12 1 0 64 21 135
2017 Science and technology 12 39 20 16 12 0 1 51 28 73
2017 Administration and operations 31 37 13 12 6 0 1 69 18 311
2017 Human resources 28 44 11 7 8 0 2 73 15 139
2017 Financial management 19 50 9 14 6 0 1 70 21 139
2017 Procurement 21 46 8 17 7 0 0 67 24 98
2017 Real property 23 37 12 24 4 0 0 61 28 25
2017 Materiel management 17 32 17 24 10 0 0 49 34 12
2017 Information management 15 32 18 19 15 0 1 48 34 80
2017 Information technology 17 31 19 16 17 0 0 48 33 1747
2017 Policy 21 27 6 31 16 0 0 48 46 19
2017 Project management 16 45 14 14 10 1 1 62 24 163
2017 Other services to the public 13 42 11 17 17 0 0 55 34 18
2017 None of the above 21 27 17 18 15 1 2 49 34 150
2014 Client contact centre 18 31 26 19 6 0 0 49 25 88
2014 Communications or public affairs 20 56 9 10 4 0 1 77 14 66
2014 Security 14 24 9 21 29 1 1 39 52 139
2014 Science and technology 7 20 16 30 27 0 0 27 57 118
2014 Administration and operations 24 33 13 17 11 0 1 58 29 372
2014 Human resources 23 42 17 10 7 0 1 66 17 163
2014 Financial management 22 41 17 10 10 0 0 63 20 203
2014 Procurement 31 30 13 14 10 0 2 62 24 99
2014 Real property 31 33 4 18 14 0 0 64 32 22
2014 Materiel management 18 17 22 38 6 0 0 34 44 18
2014 Information management 22 27 18 14 17 1 1 50 32 113
2014 Information technology 9 24 17 23 26 0 1 34 49 2511
2014 Internal audit 51 42 7 0 0 0 0 93 0 14
2014 Other services to the public 20 25 21 29 6 0 0 44 34 34
2014 None of the above 20 22 16 21 20 0 1 42 41 161

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 31 19 9 9 4 0 61 19 77
2019 Communications or public affairs 27 45 12 9 6 1 0 73 15 86
2019 Access to information and privacy 24 45 32 0 0 0 0 68 0 18
2019 Security 25 34 17 12 12 1 0 59 24 132
2019 Science and technology 22 27 29 10 7 4 1 51 18 69
2019 Administration and operations 33 33 16 10 7 1 0 66 17 311
2019 Human resources 30 39 11 12 5 3 0 71 17 191
2019 Financial management 33 38 14 5 8 3 0 72 13 169
2019 Procurement 41 30 15 6 7 1 0 72 13 99
2019 Real property 38 37 16 9 0 0 0 75 9 43
2019 Materiel management 24 23 30 6 17 0 0 47 23 17
2019 Information management 40 23 20 10 4 2 0 65 15 92
2019 Information technology 23 32 22 12 9 2 0 56 21 1821
2019 Internal audit 15 70 0 15 0 0 0 85 15 12
2019 Data sciences 30 37 18 9 5 0 0 68 14 22
2019 Policy 30 34 10 11 8 6 0 69 20 44
2019 Project management 26 29 20 15 8 2 0 57 23 228
2019 Other services to the public 21 32 18 0 17 11 0 60 20 21
2019 None of the above 26 27 15 12 15 3 0 56 29 147
2018 Client contact centre 14 29 23 16 13 6 0 45 31 48
2018 Communications or public affairs 13 42 19 8 14 4 0 58 22 80
2018 Security 24 24 23 16 12 1 0 48 28 118
2018 Science and technology 14 36 27 6 18 0 0 50 24 33
2018 Administration and operations 28 25 19 14 11 2 1 55 26 239
2018 Human resources 19 32 18 16 11 3 1 53 28 171
2018 Financial management 15 43 18 10 10 4 1 60 21 131
2018 Procurement 25 29 17 16 9 4 0 56 26 69
2018 Real property 27 28 27 13 4 0 0 55 17 38
2018 Materiel management 18 29 7 18 21 7 0 50 42 13
2018 Information management 23 33 22 4 14 4 0 58 19 69
2018 Information technology 16 31 21 16 14 3 0 48 31 1403
2018 Internal audit 34 50 11 5 0 0 0 84 5 18
2018 Data sciences 22 40 23 14 0 0 0 62 14 12
2018 Policy 20 33 17 13 7 11 0 59 21 25
2018 Project management 19 35 18 17 7 3 0 56 25 148
2018 Other services to the public 26 43 5 13 13 0 0 69 26 15
2018 None of the above 17 35 18 11 16 2 0 53 28 88
2017 Client contact centre 25 23 26 11 8 4 2 51 21 75
2017 Communications or public affairs 27 27 18 10 13 4 0 57 25 68
2017 Security 28 29 13 16 11 4 1 59 28 134
2017 Science and technology 17 27 27 15 12 1 0 45 28 72
2017 Administration and operations 29 32 17 11 6 4 1 64 18 310
2017 Human resources 27 38 14 10 5 5 1 69 16 138
2017 Financial management 21 34 22 11 9 3 0 57 20 138
2017 Procurement 28 36 10 16 9 1 0 65 25 98
2017 Real property 15 41 16 8 12 8 0 62 21 25
2017 Materiel management 24 0 33 8 26 8 0 27 37 12
2017 Information management 21 21 19 17 16 4 1 45 35 80
2017 Information technology 14 27 22 17 17 3 0 42 36 1749
2017 Policy 11 48 5 15 16 5 0 62 32 19
2017 Project management 20 29 21 13 13 2 0 51 27 163
2017 Other services to the public 12 40 21 11 17 0 0 51 28 18
2017 None of the above 17 23 22 13 18 7 1 44 33 150
2014 Client contact centre 14 29 19 23 10 5 2 46 34 88
2014 Communications or public affairs 15 40 9 17 14 3 1 58 33 65
2014 Security 9 25 19 17 26 3 0 36 44 139
2014 Science and technology 5 19 26 17 30 2 2 25 49 117
2014 Administration and operations 20 28 14 17 14 6 1 51 33 371
2014 Human resources 13 30 25 20 10 3 0 44 30 163
2014 Financial management 12 37 16 18 14 2 0 51 33 203
2014 Procurement 20 31 14 14 17 3 1 53 32 99
2014 Real property 31 41 23 0 4 0 0 72 4 22
2014 Materiel management 22 28 11 22 12 6 0 53 35 18
2014 Information management 18 24 17 20 18 3 0 44 39 113
2014 Information technology 9 20 20 22 24 3 0 31 48 2509
2014 Internal audit 44 36 21 0 0 0 0 79 0 14
2014 Other services to the public 19 12 32 13 18 6 0 33 33 34
2014 None of the above 13 23 19 22 17 4 2 38 41 161

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 28 22 12 11 4 0 54 23 76
2019 Communications or public affairs 31 32 11 10 15 1 0 64 25 86
2019 Access to information and privacy 34 37 20 5 0 5 0 74 5 18
2019 Security 30 22 15 13 16 1 3 55 29 132
2019 Science and technology 27 23 19 15 12 0 4 52 28 69
2019 Administration and operations 28 28 15 11 14 3 2 58 26 313
2019 Human resources 35 26 16 10 9 2 2 64 20 192
2019 Financial management 29 29 15 11 9 5 2 62 22 169
2019 Procurement 36 28 15 9 11 1 1 64 21 99
2019 Real property 43 18 21 9 5 2 2 64 14 43
2019 Materiel management 12 29 24 12 23 0 0 40 35 17
2019 Information management 33 21 13 17 10 3 3 57 29 91
2019 Information technology 22 30 16 13 16 2 1 53 31 1824
2019 Internal audit 23 35 27 8 8 0 0 58 15 12
2019 Data sciences 32 39 8 4 12 5 0 75 17 22
2019 Policy 31 30 4 16 15 4 0 63 32 44
2019 Project management 25 26 15 14 18 1 2 52 32 230
2019 Other services to the public 16 40 19 8 13 0 3 58 22 21
2019 None of the above 27 23 11 12 20 3 4 54 35 147
2018 Client contact centre 16 10 22 18 27 6 2 28 49 48
2018 Communications or public affairs 20 30 17 13 18 2 0 51 32 80
2018 Security 22 26 16 16 19 1 0 49 35 117
2018 Science and technology 9 35 12 21 18 6 0 47 41 33
2018 Administration and operations 25 22 16 15 19 1 2 48 36 239
2018 Human resources 17 33 13 19 15 2 2 52 35 171
2018 Financial management 18 28 14 16 19 2 3 49 37 130
2018 Procurement 30 24 19 10 15 0 1 55 25 70
2018 Real property 14 44 19 16 7 0 0 58 23 38
2018 Materiel management 25 15 7 25 14 7 7 46 46 13
2018 Information management 24 26 23 6 13 4 3 55 21 71
2018 Information technology 18 28 16 15 20 2 1 48 36 1405
2018 Internal audit 27 46 6 11 5 6 0 77 17 18
2018 Data sciences 34 25 6 34 0 0 0 60 34 12
2018 Policy 27 32 8 14 8 11 0 66 25 25
2018 Project management 14 32 18 13 19 2 2 47 33 149
2018 Other services to the public 39 36 12 7 6 0 0 75 13 15
2018 None of the above 19 28 13 10 23 2 4 50 36 88
2017 Client contact centre 23 25 14 21 11 3 4 52 34 74
2017 Communications or public affairs 30 19 9 10 26 5 2 52 39 67
2017 Security 24 25 11 17 20 2 1 50 39 134
2017 Science and technology 13 31 24 7 21 1 3 46 29 73
2017 Administration and operations 23 30 14 13 14 3 2 56 29 311
2017 Human resources 23 32 13 14 10 6 2 60 26 139
2017 Financial management 18 29 14 13 23 1 2 48 37 138
2017 Procurement 31 25 18 11 15 0 0 56 26 98
2017 Real property 23 36 14 16 11 0 0 59 27 25
2017 Materiel management 24 17 17 16 17 8 0 45 37 12
2017 Information management 21 18 16 11 30 2 3 40 43 80
2017 Information technology 16 25 15 17 23 2 1 43 41 1747
2017 Policy 17 36 16 15 11 5 0 56 27 19
2017 Project management 22 25 15 16 19 2 1 49 36 163
2017 Other services to the public 22 16 28 11 17 0 5 41 29 18
2017 None of the above 20 17 15 11 27 6 3 41 42 150
2014 Client contact centre 12 15 17 22 23 8 2 30 50 88
2014 Communications or public affairs 15 15 8 17 40 4 1 32 60 66
2014 Security 14 17 14 16 33 4 1 33 52 139
2014 Science and technology 7 15 13 31 31 1 3 22 64 118
2014 Administration and operations 14 21 12 19 25 6 3 38 48 371
2014 Human resources 13 23 17 22 22 1 2 37 46 163
2014 Financial management 15 21 15 20 20 5 3 39 44 203
2014 Procurement 13 18 12 15 33 6 2 34 52 99
2014 Real property 27 32 23 5 9 0 4 62 14 22
2014 Materiel management 17 29 16 16 17 6 0 48 35 18
2014 Information management 14 13 15 23 31 2 2 29 56 113
2014 Information technology 9 21 17 18 31 3 1 32 51 2511
2014 Internal audit 37 22 20 7 14 0 0 59 21 14
2014 Other services to the public 8 19 26 12 29 3 3 29 44 34
2014 None of the above 11 18 17 18 28 5 2 32 50 161

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 61 24 8 4 0 1 1 88 4 78
2019 Communications or public affairs 51 25 14 5 3 0 2 78 8 85
2019 Access to information and privacy 48 30 12 0 0 0 10 87 0 18
2019 Security 57 27 7 3 1 1 4 88 5 132
2019 Science and technology 55 22 10 4 4 0 4 81 9 69
2019 Administration and operations 58 20 11 4 2 1 6 83 6 312
2019 Human resources 54 21 8 4 6 2 5 80 11 193
2019 Financial management 55 22 10 6 2 1 3 81 9 168
2019 Procurement 61 21 10 4 3 0 1 83 7 98
2019 Real property 57 22 11 0 2 0 7 86 2 43
2019 Materiel management 70 17 7 6 0 0 0 87 6 17
2019 Information management 53 21 15 2 3 1 4 79 5 92
2019 Information technology 56 24 11 3 2 1 4 84 5 1822
2019 Internal audit 71 14 15 0 0 0 0 85 0 12
2019 Data sciences 62 21 4 4 4 0 5 87 9 22
2019 Policy 46 29 21 4 0 0 0 75 4 44
2019 Project management 53 27 9 4 2 1 3 84 7 229
2019 Other services to the public 51 21 6 10 0 0 13 82 11 21
2019 None of the above 60 13 14 4 3 2 4 79 7 147

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 65 14 6 4 3 3 5 86 7 76
2019 Communications or public affairs 64 9 8 3 5 1 10 82 9 85
2019 Access to information and privacy 39 19 5 0 0 0 38 92 0 18
2019 Security 50 10 10 7 9 4 10 70 18 132
2019 Science and technology 59 4 14 6 4 0 12 72 12 69
2019 Administration and operations 58 12 9 2 6 1 13 80 9 312
2019 Human resources 70 8 4 1 3 2 13 90 5 193
2019 Financial management 65 8 5 3 5 3 11 86 9 169
2019 Procurement 71 13 4 5 3 0 4 87 9 98
2019 Real property 71 7 5 2 2 0 13 89 5 43
2019 Materiel management 58 18 7 0 0 0 17 92 0 17
2019 Information management 48 14 14 8 3 3 11 72 12 92
2019 Information technology 54 13 8 5 7 2 11 76 14 1823
2019 Internal audit 51 28 0 21 0 0 0 79 21 12
2019 Data sciences 52 15 9 4 5 10 5 79 11 22
2019 Policy 58 9 8 6 4 3 13 78 12 44
2019 Project management 57 8 9 4 7 2 12 76 13 229
2019 Other services to the public 49 8 10 5 5 5 20 75 12 21
2019 None of the above 63 6 8 4 6 3 10 79 11 147

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 24 20 7 4 4 1 68 11 77
2019 Communications or public affairs 51 31 6 5 1 2 4 87 6 84
2019 Access to information and privacy 45 29 12 5 0 5 5 81 5 18
2019 Security 50 18 14 5 6 2 5 73 12 132
2019 Science and technology 43 18 23 10 1 3 1 64 12 68
2019 Administration and operations 51 18 14 5 5 0 6 75 11 313
2019 Human resources 50 23 12 4 5 2 4 78 9 194
2019 Financial management 60 19 9 5 3 1 4 82 9 168
2019 Procurement 64 18 9 4 3 2 0 84 7 98
2019 Real property 63 16 9 5 0 0 7 85 5 43
2019 Materiel management 58 23 13 0 0 6 0 87 0 17
2019 Information management 45 26 14 5 1 5 4 78 7 91
2019 Information technology 44 26 15 7 4 1 3 73 11 1819
2019 Internal audit 59 21 13 8 0 0 0 79 8 12
2019 Data sciences 45 27 13 4 0 5 5 81 4 22
2019 Policy 54 20 20 4 2 0 0 74 6 44
2019 Project management 48 20 15 8 3 2 5 72 12 230
2019 Other services to the public 47 7 21 14 0 6 5 60 16 21
2019 None of the above 50 19 13 6 4 4 5 76 10 145

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 22 17 9 1 8 1 69 11 78
2019 Communications or public affairs 47 28 6 4 4 6 4 84 9 85
2019 Access to information and privacy 34 34 12 0 5 10 5 80 6 18
2019 Security 42 22 13 7 8 4 5 70 16 130
2019 Science and technology 41 21 20 10 3 3 1 65 14 68
2019 Administration and operations 46 17 15 7 6 2 8 70 14 312
2019 Human resources 42 19 17 6 5 4 7 69 12 194
2019 Financial management 56 17 9 5 3 4 6 81 9 168
2019 Procurement 59 19 11 3 4 4 0 81 7 98
2019 Real property 49 25 14 2 2 0 7 80 5 42
2019 Materiel management 53 29 13 0 0 6 0 87 0 17
2019 Information management 44 25 13 6 3 5 4 76 10 91
2019 Information technology 41 24 15 7 5 3 3 70 14 1815
2019 Internal audit 73 21 7 0 0 0 0 93 0 12
2019 Data sciences 36 15 17 13 8 5 5 57 23 22
2019 Policy 41 9 31 4 12 2 0 51 17 44
2019 Project management 42 15 17 12 6 3 5 63 19 230
2019 Other services to the public 34 16 22 14 0 6 8 58 16 21
2019 None of the above 47 16 14 4 7 5 7 72 12 145

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 15 10 12 4 6 3 71 17 78
2019 Communications or public affairs 70 12 7 5 0 2 4 88 5 84
2019 Access to information and privacy 39 29 12 0 0 0 21 85 0 18
2019 Security 50 14 10 10 6 3 7 71 18 132
2019 Science and technology 34 19 14 20 8 3 3 55 30 69
2019 Administration and operations 60 10 7 6 4 3 10 79 12 311
2019 Human resources 57 15 7 6 3 3 9 82 9 192
2019 Financial management 65 13 3 5 5 3 6 85 11 169
2019 Procurement 73 10 4 5 3 3 1 87 9 98
2019 Real property 57 14 15 7 2 0 5 74 10 43
2019 Materiel management 76 0 7 6 0 6 6 86 6 17
2019 Information management 49 23 7 5 5 5 5 80 12 92
2019 Information technology 48 15 13 8 9 3 4 68 19 1816
2019 Internal audit 78 0 0 0 0 0 22 100 0 12
2019 Data sciences 49 17 14 4 0 10 5 78 5 22
2019 Policy 68 11 4 4 0 2 10 90 5 44
2019 Project management 49 15 12 7 7 2 8 71 16 229
2019 Other services to the public 35 21 12 6 5 8 14 71 13 21
2019 None of the above 58 7 12 3 9 3 9 73 14 146

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 21 15 7 5 6 1 71 13 76
2019 Communications or public affairs 86 5 1 0 1 2 4 98 1 84
2019 Access to information and privacy 65 7 12 0 0 6 10 86 0 18
2019 Security 69 12 4 4 1 3 7 90 5 132
2019 Science and technology 74 13 3 3 0 3 4 94 3 67
2019 Administration and operations 62 17 7 3 3 1 7 85 7 311
2019 Human resources 69 9 10 3 2 2 6 84 5 192
2019 Financial management 74 10 4 2 3 2 5 90 6 167
2019 Procurement 73 13 5 2 3 4 0 89 5 98
2019 Real property 50 23 14 5 0 2 7 79 5 43
2019 Materiel management 41 35 7 0 12 6 0 80 12 17
2019 Information management 56 18 7 4 3 5 7 84 8 92
2019 Information technology 67 16 7 2 2 2 4 88 4 1814
2019 Internal audit 86 8 0 0 0 0 7 100 0 12
2019 Data sciences 76 9 0 0 0 10 5 100 0 22
2019 Policy 80 4 7 2 2 0 4 88 5 44
2019 Project management 60 16 9 5 3 2 5 82 8 229
2019 Other services to the public 50 14 0 5 9 0 22 82 18 21
2019 None of the above 62 18 6 4 1 4 5 88 5 146

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 70 7 5 8 3 4 4 83 11 75
2019 Communications or public affairs 85 4 2 1 1 3 3 95 2 84
2019 Access to information and privacy 44 5 16 0 0 16 19 75 0 17
2019 Security 77 8 2 2 3 6 4 93 5 131
2019 Science and technology 69 10 6 4 3 4 3 86 8 68
2019 Administration and operations 75 8 5 3 2 2 5 89 6 308
2019 Human resources 77 6 4 2 3 2 6 90 5 191
2019 Financial management 75 8 3 2 2 6 4 92 5 168
2019 Procurement 84 2 4 1 2 5 2 92 3 98
2019 Real property 74 7 7 0 0 5 7 92 0 42
2019 Materiel management 70 18 0 0 6 6 0 94 6 17
2019 Information management 76 10 3 1 1 2 7 94 2 91
2019 Information technology 75 8 4 2 3 5 4 91 5 1819
2019 Internal audit 86 0 0 8 0 0 7 92 8 12
2019 Data sciences 72 9 0 0 0 14 5 100 0 22
2019 Policy 83 2 0 6 2 5 2 91 9 43
2019 Project management 69 9 5 4 5 3 4 85 10 229
2019 Other services to the public 78 6 0 0 8 3 5 91 9 21
2019 None of the above 73 6 6 4 2 4 6 87 6 147

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 69 7 10 5 0 5 5 84 5 78
2019 Communications or public affairs 79 5 1 4 1 1 8 93 5 85
2019 Access to information and privacy 55 12 12 0 0 0 21 85 0 18
2019 Security 79 4 4 0 1 2 10 94 2 132
2019 Science and technology 78 4 7 1 2 3 4 89 4 69
2019 Administration and operations 76 7 4 2 2 2 8 92 4 312
2019 Human resources 76 8 1 1 2 2 11 95 3 194
2019 Financial management 76 8 2 1 3 2 9 94 4 168
2019 Procurement 82 6 3 0 2 4 3 94 2 98
2019 Real property 79 9 5 0 0 0 7 95 0 42
2019 Materiel management 70 6 0 7 0 6 12 92 8 17
2019 Information management 78 6 3 0 0 4 9 96 0 92
2019 Information technology 78 7 4 1 1 2 8 94 2 1815
2019 Internal audit 81 0 0 13 0 0 7 86 14 12
2019 Data sciences 86 0 0 4 0 5 5 96 4 22
2019 Policy 81 6 4 2 0 0 6 93 2 44
2019 Project management 78 5 2 2 0 2 9 95 3 230
2019 Other services to the public 60 6 8 9 4 5 8 76 15 21
2019 None of the above 72 7 3 2 2 4 9 91 5 147

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 28 23 9 6 0 0 62 15 78
2019 Communications or public affairs 32 41 8 10 8 1 0 73 18 86
2019 Access to information and privacy 44 37 19 0 0 0 0 81 0 18
2019 Security 38 33 16 9 4 0 0 71 13 132
2019 Science and technology 32 38 17 12 1 0 0 70 13 69
2019 Administration and operations 36 34 13 11 5 1 1 70 17 310
2019 Human resources 34 35 16 10 4 1 1 70 14 192
2019 Financial management 34 43 9 9 4 1 0 78 13 167
2019 Procurement 44 33 10 8 5 0 0 76 13 99
2019 Real property 27 50 11 11 0 0 0 77 11 43
2019 Materiel management 47 29 7 6 12 0 0 76 17 17
2019 Information management 43 28 12 9 9 0 0 71 17 90
2019 Information technology 32 39 14 9 6 0 0 71 15 1816
2019 Internal audit 27 35 23 8 8 0 0 62 15 12
2019 Data sciences 35 29 9 17 10 0 0 64 27 22
2019 Policy 36 47 6 9 2 0 0 83 11 43
2019 Project management 34 36 12 11 7 0 0 70 18 229
2019 Other services to the public 38 28 7 8 14 0 5 69 23 21
2019 None of the above 38 32 14 8 7 1 1 71 15 146
2018 Client contact centre 22 36 15 4 21 0 2 59 26 47
2018 Communications or public affairs 31 25 14 20 9 0 1 57 29 78
2018 Security 32 39 14 9 6 0 0 71 15 119
2018 Science and technology 24 47 18 6 6 0 0 71 12 33
2018 Administration and operations 34 34 13 12 6 0 0 69 18 237
2018 Human resources 29 33 22 9 7 0 0 62 16 170
2018 Financial management 16 44 15 16 8 0 0 61 24 127
2018 Procurement 27 43 10 15 4 0 1 70 20 70
2018 Real property 24 53 14 8 1 0 0 77 9 38
2018 Materiel management 39 22 32 0 7 0 0 61 7 13
2018 Information management 33 39 11 12 4 0 0 73 16 70
2018 Information technology 27 39 17 11 7 0 0 65 18 1395
2018 Internal audit 33 40 12 10 6 0 0 73 16 18
2018 Data sciences 41 31 11 17 0 0 0 72 17 12
2018 Policy 26 36 23 8 3 5 0 64 12 25
2018 Project management 33 40 11 13 3 0 0 73 16 148
2018 Other services to the public 21 53 7 19 0 0 0 74 19 14
2018 None of the above 37 31 12 12 8 0 0 69 20 88
2017 Client contact centre 30 35 13 13 7 0 1 66 21 75
2017 Communications or public affairs 32 35 13 11 8 1 0 68 19 68
2017 Security 38 37 11 6 8 0 0 76 13 133
2017 Science and technology 23 47 16 11 3 0 0 70 13 72
2017 Administration and operations 31 43 12 8 6 0 0 74 14 310
2017 Human resources 35 39 15 6 4 0 1 75 11 138
2017 Financial management 20 45 16 11 7 1 0 66 18 139
2017 Procurement 32 48 9 5 5 0 1 80 10 97
2017 Real property 19 27 19 22 12 0 0 47 34 25
2017 Materiel management 17 49 0 0 34 0 0 66 34 12
2017 Information management 29 43 10 13 4 0 1 72 17 80
2017 Information technology 25 40 14 13 8 0 0 65 21 1743
2017 Policy 53 37 11 0 0 0 0 89 0 19
2017 Project management 32 37 14 9 6 1 1 71 16 163
2017 Other services to the public 27 40 16 7 11 0 0 67 17 18
2017 None of the above 32 33 16 10 8 0 1 66 18 149
2014 Client contact centre 13 34 22 14 17 0 0 47 31 88
2014 Communications or public affairs 21 41 11 12 15 0 0 62 27 66
2014 Security 24 39 13 12 10 1 0 64 23 139
2014 Science and technology 18 32 17 18 15 0 0 50 33 118
2014 Administration and operations 24 38 14 13 10 0 1 63 23 372
2014 Human resources 19 45 16 12 7 0 1 65 19 162
2014 Financial management 17 44 17 11 10 0 1 62 22 202
2014 Procurement 21 39 14 10 15 1 0 61 25 99
2014 Real property 45 27 9 19 0 0 0 72 19 22
2014 Materiel management 23 27 11 22 17 0 0 50 39 18
2014 Information management 25 40 8 14 12 0 1 66 26 113
2014 Information technology 17 40 16 15 12 0 0 57 27 2510
2014 Internal audit 44 21 35 0 0 0 0 65 0 14
2014 Other services to the public 8 33 24 12 20 0 3 43 33 34
2014 None of the above 22 38 16 12 11 1 1 61 23 161

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 37 30 21 7 5 0 0 67 13 78
2019 Communications or public affairs 43 28 12 10 6 0 1 72 16 86
2019 Access to information and privacy 49 27 24 0 0 0 0 76 0 18
2019 Security 40 32 13 7 7 0 0 72 14 132
2019 Science and technology 35 32 20 6 7 0 0 67 13 69
2019 Administration and operations 39 32 15 7 7 0 0 72 13 312
2019 Human resources 41 33 14 7 6 1 0 73 13 194
2019 Financial management 37 40 12 9 3 0 0 77 12 167
2019 Procurement 48 27 13 5 7 0 0 75 12 100
2019 Real property 34 48 16 2 0 0 0 82 2 43
2019 Materiel management 47 29 0 13 12 0 0 76 24 17
2019 Information management 44 29 9 7 11 0 0 73 18 90
2019 Information technology 34 36 14 9 6 0 0 71 15 1821
2019 Internal audit 40 29 23 8 0 0 0 69 8 12
2019 Data sciences 48 32 0 9 10 0 0 81 19 22
2019 Policy 48 28 13 9 2 0 0 76 11 43
2019 Project management 35 30 20 10 4 0 0 65 15 229
2019 Other services to the public 47 26 9 6 12 0 0 73 18 21
2019 None of the above 43 32 11 9 5 0 1 76 14 146
2018 Client contact centre 27 35 15 4 17 2 0 63 21 47
2018 Communications or public affairs 31 20 17 17 13 0 1 52 31 79
2018 Security 34 31 20 6 7 1 1 66 13 119
2018 Science and technology 30 41 21 0 9 0 0 71 9 33
2018 Administration and operations 39 33 11 9 8 0 0 72 17 237
2018 Human resources 38 33 14 11 4 0 0 70 15 170
2018 Financial management 25 40 18 10 6 0 0 66 16 128
2018 Procurement 40 22 22 11 4 0 1 62 15 69
2018 Real property 31 53 6 10 0 0 0 84 10 36
2018 Materiel management 32 29 25 7 7 0 0 61 14 13
2018 Information management 42 30 15 11 1 0 0 73 12 69
2018 Information technology 29 37 17 8 8 0 0 66 17 1386
2018 Internal audit 32 33 24 5 6 0 0 65 11 18
2018 Data sciences 34 38 11 9 9 0 0 72 17 12
2018 Policy 38 41 14 7 0 0 0 79 7 25
2018 Project management 41 28 17 9 4 0 0 69 14 147
2018 Other services to the public 21 52 7 14 0 0 7 78 15 14
2018 None of the above 43 26 14 6 10 1 0 70 16 88
2017 Client contact centre 38 26 25 8 3 0 0 65 11 75
2017 Communications or public affairs 35 33 13 10 10 0 0 68 20 68
2017 Security 45 35 9 5 6 0 0 80 11 134
2017 Science and technology 33 31 23 9 4 0 0 64 13 72
2017 Administration and operations 39 37 13 4 6 0 0 77 10 310
2017 Human resources 41 38 13 4 3 0 1 80 7 139
2017 Financial management 28 35 21 11 6 0 0 63 16 139
2017 Procurement 37 41 10 4 6 0 1 79 10 97
2017 Real property 27 27 26 11 8 0 0 55 19 25
2017 Materiel management 25 33 16 0 27 0 0 58 27 12
2017 Information management 35 31 17 12 5 0 0 66 17 80
2017 Information technology 28 36 18 11 7 0 0 64 18 1741
2017 Policy 43 31 21 5 0 0 0 73 5 19
2017 Project management 38 37 12 8 4 1 0 75 13 163
2017 Other services to the public 22 38 30 0 11 0 0 60 11 18
2017 None of the above 30 32 20 7 12 0 0 62 18 150
2014 Client contact centre 19 35 23 11 11 0 0 54 23 88
2014 Communications or public affairs 24 39 12 11 13 0 0 63 24 66
2014 Security 30 39 9 8 13 1 0 70 21 139
2014 Science and technology 22 27 22 12 16 0 0 49 29 118
2014 Administration and operations 34 34 15 10 7 0 0 68 17 371
2014 Human resources 23 44 14 8 10 0 1 68 18 163
2014 Financial management 24 37 17 12 10 0 0 61 22 202
2014 Procurement 31 32 19 8 9 0 1 64 17 99
2014 Real property 45 27 10 9 9 0 0 72 18 22
2014 Materiel management 22 39 16 11 11 0 0 62 22 18
2014 Information management 30 33 16 9 12 0 1 64 21 113
2014 Information technology 23 37 18 12 10 0 0 60 23 2508
2014 Internal audit 44 20 22 7 7 0 0 64 14 14
2014 Other services to the public 15 31 20 17 17 0 0 46 35 34
2014 None of the above 29 29 21 11 9 1 1 59 20 161

Question 15. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 35 19 9 3 0 0 69 11 78
2019 Communications or public affairs 37 37 10 10 6 0 1 74 16 83
2019 Access to information and privacy 56 23 15 5 0 0 0 80 5 17
2019 Security 33 39 9 12 6 0 0 73 18 128
2019 Science and technology 30 37 17 12 4 0 0 66 16 68
2019 Administration and operations 40 34 14 8 3 1 1 75 11 306
2019 Human resources 37 36 12 12 3 0 0 73 16 193
2019 Financial management 37 48 10 3 2 0 0 84 5 166
2019 Procurement 34 41 10 9 5 1 0 75 14 98
2019 Real property 29 45 16 10 0 0 0 73 10 41
2019 Materiel management 25 37 13 24 0 0 0 62 24 16
2019 Information management 40 35 10 9 7 0 0 75 15 88
2019 Information technology 30 40 15 9 5 0 0 71 14 1801
2019 Internal audit 49 21 15 15 0 0 0 69 15 12
2019 Data sciences 36 36 8 9 10 0 0 72 19 22
2019 Policy 49 32 10 8 2 0 0 80 10 44
2019 Project management 31 35 19 10 3 1 0 67 13 224
2019 Other services to the public 37 36 13 6 9 0 0 73 14 21
2019 None of the above 34 37 14 9 5 1 0 71 15 146
2018 Client contact centre 26 36 17 8 13 0 0 62 21 47
2018 Communications or public affairs 22 34 19 16 9 0 0 56 25 78
2018 Security 31 39 16 8 7 0 0 69 15 119
2018 Science and technology 35 32 21 6 6 0 0 67 12 33
2018 Administration and operations 36 33 13 9 9 0 0 69 18 236
2018 Human resources 29 39 13 10 8 0 1 69 18 170
2018 Financial management 22 39 17 16 6 0 0 62 22 127
2018 Procurement 36 31 15 12 5 0 0 67 18 70
2018 Real property 19 42 19 14 7 0 0 61 20 38
2018 Materiel management 17 36 18 15 14 0 0 53 29 13
2018 Information management 43 24 17 10 6 0 0 68 16 71
2018 Information technology 25 36 18 11 8 0 0 62 20 1399
2018 Internal audit 31 40 17 6 6 0 0 72 11 18
2018 Data sciences 27 15 17 17 9 16 0 50 30 12
2018 Policy 19 39 23 14 4 0 0 58 18 25
2018 Project management 36 33 14 11 6 0 0 68 17 149
2018 Other services to the public 34 34 0 12 14 0 7 72 28 14
2018 None of the above 33 34 10 12 10 0 0 68 22 88
2017 Client contact centre 36 30 17 13 4 0 0 66 17 75
2017 Communications or public affairs 42 30 9 8 9 1 0 74 17 68
2017 Security 39 33 15 7 4 1 0 73 12 134
2017 Science and technology 22 33 25 11 9 0 0 55 20 73
2017 Administration and operations 34 40 13 8 5 0 0 74 13 310
2017 Human resources 36 38 10 9 5 0 1 75 14 139
2017 Financial management 23 42 19 12 4 0 0 65 16 139
2017 Procurement 32 43 9 9 5 0 1 76 14 97
2017 Real property 23 50 11 8 8 0 0 73 16 25
2017 Materiel management 32 32 19 0 17 0 0 65 17 12
2017 Information management 34 33 10 18 6 0 0 67 24 80
2017 Information technology 24 35 18 13 10 0 0 60 23 1744
2017 Policy 32 26 32 11 0 0 0 58 11 19
2017 Project management 33 30 16 15 6 1 0 63 21 163
2017 Other services to the public 22 45 5 12 11 5 0 71 24 18
2017 None of the above 26 35 21 10 8 0 0 61 19 150
2014 Client contact centre 26 32 18 13 10 0 0 59 24 88
2014 Communications or public affairs 28 31 15 11 15 0 0 59 26 65
2014 Security 25 35 14 7 17 1 0 61 25 137
2014 Science and technology 24 30 23 9 14 1 0 54 23 118
2014 Administration and operations 31 39 12 10 8 0 0 70 18 370
2014 Human resources 30 38 11 14 6 1 0 68 21 163
2014 Financial management 22 39 17 11 11 0 0 61 22 202
2014 Procurement 30 37 14 10 9 0 0 67 19 99
2014 Real property 40 23 14 18 4 0 0 63 23 22
2014 Materiel management 22 44 17 6 11 0 0 67 17 18
2014 Information management 28 33 16 7 15 0 1 61 23 112
2014 Information technology 20 35 19 14 11 0 0 56 25 2510
2014 Internal audit 36 36 21 0 7 0 0 73 7 14
2014 Other services to the public 21 41 14 15 8 0 0 62 24 34
2014 None of the above 22 35 15 14 12 1 1 58 27 161

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 21 31 26 9 4 8 1 57 14 78
2019 Communications or public affairs 26 51 10 8 4 2 0 78 12 86
2019 Access to information and privacy 29 28 25 5 0 7 5 65 6 17
2019 Security 25 35 21 8 7 5 0 62 16 132
2019 Science and technology 23 28 29 13 3 4 0 53 17 69
2019 Administration and operations 26 38 20 7 5 3 2 66 12 310
2019 Human resources 29 32 22 10 3 4 0 64 13 194
2019 Financial management 23 42 16 8 3 7 1 70 12 169
2019 Procurement 29 42 13 4 7 4 1 75 11 99
2019 Real property 32 34 25 5 2 2 0 68 7 41
2019 Materiel management 35 23 13 23 6 0 0 58 29 17
2019 Information management 30 35 15 11 3 5 0 69 15 92
2019 Information technology 21 40 21 9 5 3 0 64 15 1825
2019 Internal audit 28 26 15 8 0 23 0 70 10 12
2019 Data sciences 23 54 10 8 5 0 0 77 13 22
2019 Policy 25 51 13 6 2 2 0 78 9 44
2019 Project management 19 36 26 13 4 3 0 56 17 229
2019 Other services to the public 17 43 9 14 8 5 5 66 25 21
2019 None of the above 29 31 21 7 5 5 1 64 13 147
2018 Client contact centre 16 22 39 4 15 4 0 40 19 48
2018 Communications or public affairs 13 34 19 22 8 2 0 49 31 80
2018 Security 23 36 21 10 7 2 0 61 18 118
2018 Science and technology 20 27 36 9 6 3 0 48 15 33
2018 Administration and operations 25 27 24 10 8 4 1 56 19 238
2018 Human resources 20 35 27 7 6 4 0 58 13 171
2018 Financial management 17 36 27 11 7 2 0 54 19 131
2018 Procurement 36 28 18 9 4 4 2 67 14 69
2018 Real property 16 33 30 11 7 3 0 51 18 38
2018 Materiel management 25 14 10 29 7 15 0 46 42 13
2018 Information management 31 34 22 6 3 4 0 68 9 71
2018 Information technology 17 36 25 11 7 4 0 56 19 1403
2018 Internal audit 26 41 11 5 6 11 0 76 12 18
2018 Data sciences 37 44 19 0 0 0 0 81 0 12
2018 Policy 34 40 14 3 0 9 0 81 4 25
2018 Project management 18 44 20 10 4 3 0 64 15 148
2018 Other services to the public 13 45 25 12 6 0 0 58 18 15
2018 None of the above 21 33 21 6 12 6 0 58 19 86
2017 Client contact centre 25 24 31 9 1 8 2 54 11 75
2017 Communications or public affairs 25 36 15 11 10 3 0 62 22 68
2017 Security 20 42 19 7 7 5 0 66 14 133
2017 Science and technology 15 38 23 12 9 4 0 54 22 73
2017 Administration and operations 24 34 24 8 6 3 0 60 15 310
2017 Human resources 25 43 18 6 4 4 1 71 10 139
2017 Financial management 14 34 24 16 7 5 0 51 24 139
2017 Procurement 28 37 23 5 4 3 0 67 9 98
2017 Real property 19 16 41 12 8 4 0 37 20 25
2017 Materiel management 16 32 17 19 0 17 0 58 22 12
2017 Information management 27 33 23 6 7 4 0 63 14 80
2017 Information technology 15 32 26 13 8 6 0 50 23 1748
2017 Policy 23 45 22 0 5 5 0 72 6 19
2017 Project management 25 30 26 11 5 3 0 57 16 163
2017 Other services to the public 12 61 10 5 12 0 0 73 17 18
2017 None of the above 18 23 28 6 14 8 3 46 23 150

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 23 10 7 6 0 0 77 13 77
2019 Communications or public affairs 59 20 9 8 4 0 0 79 12 86
2019 Access to information and privacy 66 22 5 7 0 0 0 88 7 18
2019 Security 50 36 4 3 6 0 1 87 9 132
2019 Science and technology 50 30 11 4 1 1 2 83 5 69
2019 Administration and operations 57 23 10 5 4 1 0 81 10 313
2019 Human resources 56 30 7 3 4 0 0 86 7 191
2019 Financial management 51 28 8 9 4 1 0 79 13 169
2019 Procurement 56 28 4 3 8 0 0 85 11 97
2019 Real property 73 23 5 0 0 0 0 95 0 43
2019 Materiel management 47 47 0 6 0 0 0 94 6 17
2019 Information management 61 24 8 4 2 1 0 86 6 91
2019 Information technology 48 32 9 6 4 0 0 81 10 1824
2019 Internal audit 50 35 15 0 0 0 0 85 0 12
2019 Data sciences 63 18 5 10 4 0 0 81 14 22
2019 Policy 44 37 4 10 4 0 0 82 14 44
2019 Project management 49 30 9 8 4 1 0 79 12 228
2019 Other services to the public 55 18 8 14 0 0 5 77 15 21
2019 None of the above 55 24 9 6 5 0 0 80 11 146
2018 Client contact centre 49 29 11 4 8 0 0 78 12 49
2018 Communications or public affairs 53 25 5 6 10 0 0 79 16 80
2018 Security 52 33 6 3 6 0 0 84 10 117
2018 Science and technology 57 21 15 3 3 0 0 79 6 32
2018 Administration and operations 51 25 10 6 7 0 0 77 14 237
2018 Human resources 52 29 8 7 4 0 0 81 11 172
2018 Financial management 40 35 8 12 3 0 2 77 15 128
2018 Procurement 49 32 7 6 5 0 0 81 11 69
2018 Real property 61 22 11 5 0 0 0 83 5 37
2018 Materiel management 47 22 24 0 7 0 0 69 7 13
2018 Information management 47 30 11 8 3 0 0 77 12 70
2018 Information technology 43 34 12 6 4 0 0 78 10 1396
2018 Internal audit 46 43 6 5 0 0 0 89 5 18
2018 Data sciences 34 23 27 8 9 0 0 57 17 12
2018 Policy 54 17 10 15 4 0 0 71 19 25
2018 Project management 56 31 7 2 5 0 0 87 7 148
2018 Other services to the public 46 31 5 5 13 0 0 77 18 15
2018 None of the above 44 37 6 5 7 0 1 82 12 86
2017 Client contact centre 48 29 12 6 5 0 0 77 11 75
2017 Communications or public affairs 50 34 7 4 3 0 2 85 7 68
2017 Security 50 25 10 8 5 1 1 76 13 135
2017 Science and technology 44 31 11 9 4 0 1 76 14 73
2017 Administration and operations 48 30 9 8 4 0 0 78 13 309
2017 Human resources 49 35 10 2 4 0 1 84 6 139
2017 Financial management 29 40 13 12 6 0 0 69 17 139
2017 Procurement 44 32 11 8 5 0 0 76 13 98
2017 Real property 42 43 11 4 0 0 0 85 4 25
2017 Materiel management 32 41 8 0 19 0 0 73 19 12
2017 Information management 50 28 15 6 1 0 0 77 8 80
2017 Information technology 41 34 11 8 5 0 1 76 13 1745
2017 Policy 32 40 6 22 0 0 0 73 22 19
2017 Project management 53 26 9 7 4 1 0 80 11 162
2017 Other services to the public 38 35 12 0 11 5 0 76 11 18
2017 None of the above 40 29 15 10 3 2 2 72 13 149
2014 Client contact centre 21 43 13 15 5 0 4 66 20 88
2014 Communications or public affairs 41 28 9 11 7 1 1 72 19 66
2014 Security 32 37 10 14 5 1 0 70 20 139
2014 Science and technology 29 36 18 7 10 0 1 65 17 118
2014 Administration and operations 45 27 14 7 6 1 1 73 13 372
2014 Human resources 43 33 10 8 7 0 0 76 15 162
2014 Financial management 37 31 14 9 7 1 0 69 16 203
2014 Procurement 49 31 10 6 4 1 0 80 10 99
2014 Real property 54 23 14 0 9 0 0 77 9 22
2014 Materiel management 34 40 20 0 6 0 0 74 6 18
2014 Information management 36 40 10 8 6 0 0 76 14 113
2014 Information technology 34 35 15 9 6 1 1 70 15 2509
2014 Internal audit 51 35 7 0 7 0 0 86 7 14
2014 Other services to the public 11 42 23 3 14 3 3 57 18 34
2014 None of the above 35 29 17 8 8 1 1 66 17 161

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 28 19 9 1 0 1 70 11 77
2019 Communications or public affairs 56 25 11 3 4 0 0 82 8 85
2019 Access to information and privacy 46 42 12 0 0 0 0 88 0 18
2019 Security 42 35 16 4 3 0 0 77 7 131
2019 Science and technology 33 33 22 9 3 0 1 66 12 68
2019 Administration and operations 47 33 12 6 1 0 0 81 7 311
2019 Human resources 32 33 20 5 8 1 0 66 13 194
2019 Financial management 38 32 15 10 4 1 0 71 14 168
2019 Procurement 29 39 19 9 4 0 0 68 13 98
2019 Real property 41 39 18 0 2 0 0 79 2 43
2019 Materiel management 59 18 12 11 0 0 0 77 11 17
2019 Information management 44 34 11 6 4 1 0 79 11 91
2019 Information technology 34 36 16 8 6 0 1 71 13 1818
2019 Internal audit 56 14 0 15 14 0 0 70 30 12
2019 Data sciences 45 32 13 9 0 0 0 78 9 22
2019 Policy 32 29 20 8 11 0 0 61 19 43
2019 Project management 32 37 16 9 5 0 1 69 14 226
2019 Other services to the public 53 32 5 0 10 0 0 85 10 21
2019 None of the above 40 26 15 12 4 1 2 68 16 145
2018 Client contact centre 41 17 18 14 4 2 5 62 19 49
2018 Communications or public affairs 49 23 15 8 5 0 0 73 13 80
2018 Security 30 40 16 11 3 0 1 71 13 117
2018 Science and technology 29 27 38 3 3 0 0 56 6 33
2018 Administration and operations 45 28 14 9 3 0 1 73 12 238
2018 Human resources 32 32 16 13 6 0 1 65 19 170
2018 Financial management 31 30 24 9 4 1 0 62 14 131
2018 Procurement 38 28 16 15 4 0 0 66 18 70
2018 Real property 27 27 16 16 13 0 0 55 29 38
2018 Materiel management 36 28 22 7 7 0 0 64 14 13
2018 Information management 26 36 26 10 1 0 0 63 11 71
2018 Information technology 32 36 16 9 6 0 0 69 15 1403
2018 Internal audit 45 11 17 11 16 0 0 56 27 18
2018 Data sciences 19 50 9 6 17 0 0 69 23 12
2018 Policy 46 22 16 5 11 0 0 68 16 25
2018 Project management 33 36 17 9 5 0 0 69 14 149
2018 Other services to the public 50 13 33 5 0 0 0 62 5 15
2018 None of the above 41 26 17 10 5 1 0 68 15 88
2017 Client contact centre 42 34 7 11 6 0 0 76 17 75
2017 Communications or public affairs 35 33 22 5 5 0 0 68 10 68
2017 Security 29 39 15 7 7 1 2 71 14 135
2017 Science and technology 38 37 12 10 3 0 0 75 13 73
2017 Administration and operations 36 39 13 6 5 0 1 76 11 310
2017 Human resources 22 34 25 10 8 0 1 57 18 139
2017 Financial management 31 41 17 6 5 0 0 72 11 139
2017 Procurement 35 43 11 4 6 0 1 79 10 98
2017 Real property 30 19 16 12 15 4 4 53 30 25
2017 Materiel management 42 33 19 0 7 0 0 74 7 12
2017 Information management 28 41 17 5 6 0 3 71 12 80
2017 Information technology 34 37 15 7 5 0 1 72 13 1746
2017 Policy 22 35 27 16 0 0 0 57 16 19
2017 Project management 33 34 17 8 6 1 1 68 14 162
2017 Other services to the public 40 26 18 5 0 0 11 74 6 18
2017 None of the above 40 33 15 6 4 0 2 74 10 150
2014 Client contact centre 36 34 13 10 3 1 2 73 13 88
2014 Communications or public affairs 52 20 24 2 3 0 0 72 4 66
2014 Security 27 35 17 8 12 0 1 62 21 139
2014 Science and technology 31 40 15 8 4 0 1 72 12 118
2014 Administration and operations 41 36 12 6 5 0 1 77 11 372
2014 Human resources 29 32 24 6 10 0 0 60 16 163
2014 Financial management 43 27 19 7 4 0 0 70 11 203
2014 Procurement 33 36 20 5 6 0 0 69 11 100
2014 Real property 40 28 18 0 14 0 0 68 14 22
2014 Materiel management 43 46 11 0 0 0 0 89 0 18
2014 Information management 45 34 10 6 3 0 2 80 9 113
2014 Information technology 30 37 19 8 5 0 1 67 14 2508
2014 Internal audit 43 29 7 7 7 0 7 77 15 14
2014 Other services to the public 44 36 9 6 3 3 0 82 9 34
2014 None of the above 34 31 16 9 7 1 3 67 17 161

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 17 8 8 9 1 4 75 17 78
2019 Communications or public affairs 79 17 1 0 2 0 0 97 2 86
2019 Access to information and privacy 72 28 0 0 0 0 0 100 0 18
2019 Security 74 19 3 1 1 1 0 94 3 132
2019 Science and technology 69 19 10 1 1 0 0 88 2 69
2019 Administration and operations 66 15 6 3 6 1 3 84 9 312
2019 Human resources 79 14 2 3 0 0 1 94 4 193
2019 Financial management 62 19 6 6 4 1 2 83 11 167
2019 Procurement 70 20 1 3 4 0 2 91 8 99
2019 Real property 80 14 6 0 0 0 0 94 0 43
2019 Materiel management 76 18 6 0 0 0 0 94 0 17
2019 Information management 74 18 3 4 0 1 0 93 4 91
2019 Information technology 68 19 5 3 3 1 1 89 6 1823
2019 Internal audit 92 8 0 0 0 0 0 100 0 12
2019 Data sciences 81 10 0 4 0 5 0 96 4 22
2019 Policy 67 21 2 8 2 0 0 88 10 44
2019 Project management 75 12 6 3 2 1 0 89 5 230
2019 Other services to the public 78 13 5 4 0 0 0 91 4 21
2019 None of the above 65 18 5 3 5 1 3 87 8 145
2017 Client contact centre 49 28 16 1 3 4 0 80 4 75
2017 Communications or public affairs 63 22 1 4 5 3 2 89 10 68
2017 Security 63 21 7 4 4 1 1 85 7 135
2017 Science and technology 69 13 11 3 1 0 3 85 4 73
2017 Administration and operations 47 26 7 5 5 5 4 80 12 309
2017 Human resources 71 23 2 1 2 0 1 95 3 138
2017 Financial management 43 34 6 7 7 2 1 80 15 139
2017 Procurement 55 17 7 11 7 2 0 74 19 98
2017 Real property 69 16 4 8 0 4 0 88 8 25
2017 Materiel management 50 32 0 0 19 0 0 81 19 12
2017 Information management 61 19 8 4 3 1 4 85 7 78
2017 Information technology 59 24 6 3 3 3 2 87 6 1745
2017 Policy 52 27 16 0 5 0 0 78 5 19
2017 Project management 67 18 7 1 2 2 2 89 4 163
2017 Other services to the public 67 23 0 0 5 5 0 94 6 18
2017 None of the above 43 28 9 5 5 5 5 79 11 150
2014 Client contact centre 31 34 15 8 5 6 1 71 13 88
2014 Communications or public affairs 43 25 9 1 15 3 4 73 17 66
2014 Security 55 19 10 4 4 5 2 80 9 139
2014 Science and technology 42 29 10 5 9 3 3 75 15 118
2014 Administration and operations 49 24 7 5 5 6 5 82 10 372
2014 Human resources 60 22 6 3 6 1 1 84 10 163
2014 Financial management 53 25 8 3 6 1 4 82 9 203
2014 Procurement 57 24 9 3 2 2 3 85 5 99
2014 Real property 54 23 5 14 4 0 0 77 18 22
2014 Materiel management 39 45 5 12 0 0 0 83 12 18
2014 Information management 51 27 4 7 5 2 4 82 13 113
2014 Information technology 50 26 9 4 5 4 3 81 9 2511
2014 Internal audit 65 20 7 0 0 0 7 92 0 14
2014 Other services to the public 18 31 9 0 24 8 10 60 29 33
2014 None of the above 45 25 12 1 6 5 6 78 9 161

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not sure
(%)		 Total responses
2019 Client contact centre 13 31 56 78
2019 Communications or public affairs 36 23 41 86
2019 Access to information and privacy 35 27 38 18
2019 Security 32 32 35 132
2019 Science and technology 20 36 43 69
2019 Administration and operations 44 24 32 312
2019 Human resources 33 36 31 194
2019 Financial management 36 31 32 168
2019 Procurement 22 34 44 100
2019 Real property 25 41 34 43
2019 Materiel management 13 29 58 17
2019 Information management 30 35 34 92
2019 Information technology 25 36 40 1828
2019 Internal audit 29 35 36 12
2019 Data sciences 44 34 21 22
2019 Policy 58 19 23 44
2019 Project management 34 26 40 230
2019 Other services to the public 14 28 58 21
2019 None of the above 28 32 40 147
2018 Client contact centre 40 24 36 49
2018 Communications or public affairs 49 19 32 80
2018 Security 30 32 38 119
2018 Science and technology 33 36 32 33
2018 Administration and operations 41 27 32 240
2018 Human resources 40 25 35 171
2018 Financial management 36 29 35 131
2018 Procurement 31 25 44 70
2018 Real property 22 36 42 38
2018 Materiel management 36 49 15 13
2018 Information management 24 42 34 71
2018 Information technology 25 34 41 1406
2018 Internal audit 27 27 46 18
2018 Data sciences 23 47 30 12
2018 Policy 49 16 35 25
2018 Project management 29 31 40 149
2018 Other services to the public 42 40 19 15
2018 None of the above 27 37 36 88
2017 Client contact centre 30 40 30 75
2017 Communications or public affairs 36 27 37 68
2017 Security 27 36 37 134
2017 Science and technology 25 29 47 72
2017 Administration and operations 32 33 36 310
2017 Human resources 32 33 35 139
2017 Financial management 42 23 34 139
2017 Procurement 28 32 40 98
2017 Real property 37 35 28 25
2017 Materiel management 51 32 17 12
2017 Information management 35 30 35 80
2017 Information technology 25 33 42 1748
2017 Policy 65 10 26 19
2017 Project management 37 28 35 163
2017 Other services to the public 30 37 33 18
2017 None of the above 31 31 39 150
2014 Client contact centre 28 31 42 88
2014 Communications or public affairs 48 16 37 66
2014 Security 29 24 47 139
2014 Science and technology 31 31 38 117
2014 Administration and operations 41 23 36 372
2014 Human resources 56 15 29 163
2014 Financial management 47 22 31 203
2014 Procurement 37 32 31 100
2014 Real property 18 41 41 22
2014 Materiel management 5 55 40 18
2014 Information management 33 31 36 112
2014 Information technology 27 32 42 2509
2014 Internal audit 43 29 28 14
2014 Other services to the public 8 56 36 34
2014 None of the above 28 33 39 161

Question 55. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2019 Client contact centre 21 30 30 0 0 20 10
2019 Communications or public affairs 6 32 36 7 10 9 30
2019 Security 9 30 35 9 10 7 42
2019 Science and technology 29 29 35 0 0 7 14
2019 Administration and operations 12 29 40 3 11 5 139
2019 Human resources 11 23 46 0 10 10 64
2019 Financial management 6 35 46 0 9 3 61
2019 Procurement 5 38 44 0 0 13 22
2019 Real property 17 28 44 0 11 0 11
2019 Information management 24 27 27 7 11 3 28
2019 Information technology 21 36 34 4 4 3 450
2019 Data sciences 11 20 50 18 0 0 10
2019 Policy 0 22 53 10 12 3 26
2019 Project management 11 36 34 4 9 6 78
2019 None of the above 12 30 46 5 2 4 42
2018 Client contact centre 32 10 58 0 0 0 20
2018 Communications or public affairs 7 13 70 5 0 5 39
2018 Security 14 29 40 5 0 12 35
2018 Science and technology 9 36 55 0 0 0 11
2018 Administration and operations 12 34 44 1 5 4 101
2018 Human resources 6 20 56 2 7 10 74
2018 Financial management 8 26 61 0 2 2 49
2018 Procurement 11 20 59 0 5 5 22
2018 Information management 21 35 28 17 0 0 18
2018 Information technology 19 35 30 6 3 7 346
2018 Policy 0 35 56 0 0 9 14
2018 Project management 20 30 37 7 5 2 45
2018 None of the above 9 26 43 5 13 5 24
2017 Client contact centre 17 40 30 0 13 0 23
2017 Communications or public affairs 9 9 64 10 0 8 24
2017 Security 16 22 57 0 0 5 37
2017 Science and technology 17 6 49 14 9 6 17
2017 Administration and operations 14 27 47 1 7 4 99
2017 Human resources 2 28 56 0 10 4 44
2017 Financial management 2 25 55 3 6 8 59
2017 Procurement 32 21 36 0 7 3 28
2017 Information management 18 25 42 7 7 0 28
2017 Information technology 20 29 37 8 1 5 446
2017 Policy 0 35 57 8 0 0 12
2017 Project management 13 29 40 5 5 8 60
2017 None of the above 30 23 34 2 7 4 46
2014 Client contact centre 13 21 41 8 9999 17 24
2014 Communications or public affairs 6 7 64 13 9999 10 31
2014 Security 12 17 56 5 9999 10 41
2014 Science and technology 11 31 44 11 9999 3 36
2014 Administration and operations 12 21 49 5 9999 12 153
2014 Human resources 4 22 56 5 9999 13 91
2014 Financial management 5 26 55 7 9999 6 95
2014 Procurement 22 14 56 3 9999 5 37
2014 Information management 9 28 44 8 9999 11 36
2014 Information technology 19 26 40 9 9999 6 673
2014 None of the above 22 14 50 0 9999 14 45
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 39 34 19 3 4 1 0 74 6 78
2019 Communications or public affairs 39 30 9 19 4 0 0 68 23 86
2019 Access to information and privacy 48 33 19 0 0 0 0 81 0 18
2019 Security 40 41 8 6 5 0 0 81 11 132
2019 Science and technology 44 29 17 9 1 0 0 73 10 69
2019 Administration and operations 40 37 13 7 3 1 0 77 10 310
2019 Human resources 43 39 7 8 3 0 0 82 11 192
2019 Financial management 41 42 8 7 1 0 0 84 8 166
2019 Procurement 43 35 10 5 6 0 0 78 11 99
2019 Real property 55 34 9 2 0 0 0 89 2 43
2019 Materiel management 41 35 18 0 6 0 0 76 6 17
2019 Information management 50 29 7 7 5 0 1 80 13 90
2019 Information technology 36 40 13 7 4 0 0 76 11 1818
2019 Internal audit 63 22 8 0 8 0 0 85 8 12
2019 Data sciences 47 30 9 9 5 0 0 77 14 22
2019 Policy 48 43 0 4 4 0 0 92 8 43
2019 Project management 40 37 11 10 3 0 0 77 12 228
2019 Other services to the public 44 32 5 5 14 0 0 76 19 21
2019 None of the above 46 28 10 9 5 1 1 76 15 147
2018 Client contact centre 29 40 21 8 2 0 0 69 10 47
2018 Communications or public affairs 34 41 8 11 4 1 0 76 16 79
2018 Security 40 35 12 8 5 1 0 75 13 119
2018 Science and technology 18 64 9 6 3 0 0 82 9 33
2018 Administration and operations 41 38 10 7 3 0 0 79 10 237
2018 Human resources 48 31 11 4 4 1 1 81 9 170
2018 Financial management 35 43 13 7 2 0 0 78 9 128
2018 Procurement 38 41 13 6 3 0 0 79 9 70
2018 Real property 30 57 11 0 3 0 0 87 3 38
2018 Materiel management 39 37 25 0 0 0 0 75 0 13
2018 Information management 37 43 10 8 3 0 0 80 10 71
2018 Information technology 35 40 14 6 4 1 0 76 10 1400
2018 Internal audit 46 26 16 0 6 6 0 77 6 18
2018 Data sciences 55 21 16 0 9 0 0 76 9 12
2018 Policy 39 44 9 3 5 0 0 83 8 25
2018 Project management 44 41 8 6 2 0 0 84 8 150
2018 Other services to the public 28 52 20 0 0 0 0 80 0 14
2018 None of the above 38 44 8 6 2 2 0 84 8 88
2017 Client contact centre 35 41 12 8 3 1 0 77 11 75
2017 Communications or public affairs 39 44 4 8 5 0 0 83 13 68
2017 Security 39 35 15 6 5 0 0 74 11 135
2017 Science and technology 27 37 17 11 7 0 0 65 18 73
2017 Administration and operations 36 39 16 6 4 0 0 74 10 311
2017 Human resources 42 40 8 7 1 1 1 84 8 139
2017 Financial management 26 45 15 9 5 0 0 71 14 139
2017 Procurement 38 46 8 3 4 1 0 85 7 98
2017 Real property 31 45 16 4 4 0 0 76 8 25
2017 Materiel management 23 42 19 8 8 0 0 65 17 12
2017 Information management 35 44 12 6 3 0 0 79 9 80
2017 Information technology 30 36 15 11 8 1 0 67 19 1747
2017 Policy 52 37 11 0 0 0 0 89 0 19
2017 Project management 42 35 10 5 6 1 0 78 12 163
2017 Other services to the public 53 35 7 0 5 0 0 88 5 18
2017 None of the above 31 35 17 9 7 1 0 67 17 150
2014 Client contact centre 21 46 20 12 1 0 0 67 13 87
2014 Communications or public affairs 41 33 12 6 8 0 0 74 14 66
2014 Security 26 36 14 12 8 3 0 65 21 138
2014 Science and technology 23 36 18 9 12 2 0 60 22 118
2014 Administration and operations 36 36 12 8 5 1 1 75 13 372
2014 Human resources 28 41 17 8 6 0 0 69 14 163
2014 Financial management 33 40 16 4 7 0 0 73 11 203
2014 Procurement 38 41 6 8 7 1 0 79 15 99
2014 Real property 38 43 10 5 5 0 0 80 10 21
2014 Materiel management 22 46 0 16 11 4 0 71 29 18
2014 Information management 32 36 13 11 6 2 0 69 18 113
2014 Information technology 27 40 14 10 8 1 0 67 18 2509
2014 Internal audit 43 29 14 13 0 0 0 72 13 14
2014 Other services to the public 27 62 12 0 0 0 0 88 0 34
2014 None of the above 29 40 12 9 7 1 1 71 16 161

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 29 35 27 5 3 1 0 65 8 78
2019 Communications or public affairs 38 38 10 9 5 0 0 76 14 85
2019 Access to information and privacy 24 64 12 0 0 0 0 88 0 18
2019 Security 27 37 24 9 3 0 0 64 12 132
2019 Science and technology 18 39 27 9 4 2 0 59 14 68
2019 Administration and operations 37 38 17 4 2 1 0 76 7 312
2019 Human resources 33 42 13 6 3 2 0 77 9 194
2019 Financial management 33 38 20 6 2 1 0 72 8 169
2019 Procurement 37 45 11 2 4 1 0 83 6 98
2019 Real property 38 48 12 0 2 0 0 86 2 43
2019 Materiel management 35 29 24 6 6 0 0 64 11 17
2019 Information management 36 39 12 11 1 0 0 76 12 92
2019 Information technology 24 43 18 10 4 1 0 67 15 1827
2019 Internal audit 29 55 8 8 0 0 0 85 8 12
2019 Data sciences 36 51 9 4 0 0 0 87 4 22
2019 Policy 34 54 4 8 0 0 0 88 8 44
2019 Project management 32 38 16 12 2 1 0 70 14 230
2019 Other services to the public 38 32 7 12 10 0 0 70 22 21
2019 None of the above 30 37 20 5 6 2 0 68 11 147
2018 Client contact centre 19 26 32 8 9 5 0 47 19 46
2018 Communications or public affairs 17 40 17 11 15 0 0 57 26 79
2018 Security 18 50 21 8 4 0 0 67 12 118
2018 Science and technology 15 38 18 15 6 9 0 58 23 33
2018 Administration and operations 23 42 23 8 3 0 0 65 11 239
2018 Human resources 27 47 13 10 3 1 0 75 13 171
2018 Financial management 17 43 20 15 4 1 0 60 19 131
2018 Procurement 26 39 21 7 5 1 0 66 13 70
2018 Real property 14 43 21 19 3 0 0 57 22 38
2018 Materiel management 0 46 25 22 0 7 0 50 24 13
2018 Information management 27 36 21 10 6 0 1 63 16 70
2018 Information technology 17 37 24 14 8 1 0 54 22 1403
2018 Internal audit 43 24 17 11 0 6 0 71 12 18
2018 Data sciences 22 30 32 8 9 0 0 52 17 12
2018 Policy 30 41 11 9 0 9 0 78 10 25
2018 Project management 16 47 22 8 4 3 0 65 13 149
2018 Other services to the public 13 36 32 13 6 0 0 49 19 15
2018 None of the above 22 38 20 16 4 0 0 59 21 88
2017 Client contact centre 28 39 21 7 3 3 0 69 9 75
2017 Communications or public affairs 17 46 19 9 8 1 0 64 17 68
2017 Security 18 36 19 14 10 3 0 56 25 135
2017 Science and technology 11 40 24 12 11 1 1 52 23 73
2017 Administration and operations 24 39 16 14 5 2 0 64 20 311
2017 Human resources 26 46 17 6 1 3 1 75 7 138
2017 Financial management 19 44 21 10 6 1 0 63 16 139
2017 Procurement 22 46 16 9 7 0 0 67 16 98
2017 Real property 15 50 19 8 8 0 0 65 16 25
2017 Materiel management 0 41 42 8 8 0 0 41 17 12
2017 Information management 23 34 21 9 13 0 0 57 22 79
2017 Information technology 14 34 23 16 12 1 0 49 28 1748
2017 Policy 32 26 37 0 5 0 0 57 5 19
2017 Project management 30 32 19 12 5 1 1 64 17 162
2017 Other services to the public 25 38 16 10 12 0 0 62 22 18
2017 None of the above 17 29 34 11 8 1 1 46 19 150
2014 Client contact centre 17 37 25 14 5 1 1 55 19 88
2014 Communications or public affairs 34 36 10 14 6 0 0 70 20 66
2014 Security 19 32 18 15 15 1 0 51 30 139
2014 Science and technology 7 36 22 21 13 1 0 44 34 118
2014 Administration and operations 31 37 14 11 7 1 0 68 18 372
2014 Human resources 12 47 21 13 7 0 0 59 20 163
2014 Financial management 23 42 18 8 7 1 0 66 15 203
2014 Procurement 23 39 16 6 10 6 0 66 17 99
2014 Real property 40 51 0 9 0 0 0 91 9 22
2014 Materiel management 17 33 28 6 6 10 0 56 13 18
2014 Information management 27 39 14 10 10 0 0 66 20 113
2014 Information technology 16 36 21 14 11 2 0 53 25 2510
2014 Internal audit 36 36 15 13 0 0 0 72 13 14
2014 Other services to the public 27 41 24 0 3 6 0 72 3 34
2014 None of the above 19 29 26 17 7 2 1 49 24 161

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 5 25 44 19 6 0 1 25 30 78
2019 Communications or public affairs 16 34 31 7 12 0 0 18 50 86
2019 Access to information and privacy 5 0 65 15 15 0 0 30 5 18
2019 Security 19 32 28 15 5 0 2 21 51 132
2019 Science and technology 18 23 38 14 6 0 1 20 42 69
2019 Administration and operations 13 25 32 18 9 2 2 28 39 313
2019 Human resources 15 33 36 9 6 1 0 15 49 194
2019 Financial management 10 31 36 14 5 2 1 20 43 169
2019 Procurement 4 20 48 17 9 0 1 27 25 99
2019 Real property 9 37 32 19 0 0 2 20 47 42
2019 Materiel management 6 47 18 18 6 0 6 25 56 17
2019 Information management 12 32 29 16 8 1 2 25 45 90
2019 Information technology 14 27 36 15 6 1 1 21 42 1826
2019 Internal audit 0 31 35 14 21 0 0 35 31 12
2019 Data sciences 22 26 42 0 9 0 0 9 49 22
2019 Policy 17 40 22 17 2 2 0 19 58 44
2019 Project management 19 27 35 14 5 1 1 18 46 229
2019 Other services to the public 4 17 51 5 20 0 3 26 22 21
2019 None of the above 15 29 32 14 7 1 1 22 45 146
2018 Client contact centre 14 50 18 10 6 2 0 16 65 48
2018 Communications or public affairs 25 31 30 8 5 0 0 13 57 78
2018 Security 7 30 39 18 6 0 0 24 37 119
2018 Science and technology 15 33 41 3 5 0 3 9 49 33
2018 Administration and operations 14 31 33 14 7 0 1 21 46 239
2018 Human resources 17 34 35 11 3 0 0 14 51 172
2018 Financial management 18 31 36 13 1 0 1 15 49 130
2018 Procurement 10 23 39 19 8 0 0 28 34 70
2018 Real property 17 27 48 6 3 0 0 8 44 38
2018 Materiel management 7 22 35 14 7 7 7 25 34 13
2018 Information management 14 31 40 13 3 0 0 15 45 71
2018 Information technology 16 29 37 13 4 1 1 17 46 1399
2018 Internal audit 6 35 22 21 16 0 0 37 41 18
2018 Data sciences 9 37 30 0 24 0 0 24 46 12
2018 Policy 8 26 33 29 5 0 0 33 34 24
2018 Project management 20 32 30 11 2 2 2 14 54 149
2018 Other services to the public 13 30 13 25 12 0 7 39 47 15
2018 None of the above 15 19 35 16 13 1 1 30 35 88
2017 Client contact centre 8 25 38 12 9 1 6 23 36 74
2017 Communications or public affairs 19 20 45 12 3 1 0 15 40 68
2017 Security 15 29 31 16 7 1 1 24 44 134
2017 Science and technology 17 27 37 14 3 0 3 17 45 73
2017 Administration and operations 13 27 36 15 6 1 3 21 41 308
2017 Human resources 13 33 34 10 5 1 4 15 49 139
2017 Financial management 18 33 33 9 3 0 4 12 53 139
2017 Procurement 11 20 39 18 8 2 2 27 32 98
2017 Real property 24 37 28 8 0 0 4 8 63 25
2017 Materiel management 9 55 0 18 9 0 9 29 71 11
2017 Information management 15 32 26 23 1 1 1 25 48 78
2017 Information technology 16 30 35 13 4 1 1 17 47 1741
2017 Policy 10 32 47 6 6 0 0 11 42 19
2017 Project management 18 36 26 9 6 1 5 15 57 162
2017 Other services to the public 11 21 30 26 6 0 5 34 34 18
2017 None of the above 16 34 23 9 7 4 6 18 56 149
2014 Client contact centre 12 34 32 17 1 0 4 19 49 88
2014 Communications or public affairs 32 26 27 8 6 0 1 14 59 66
2014 Security 23 30 28 12 4 2 1 16 55 139
2014 Science and technology 19 42 26 7 3 1 2 10 63 118
2014 Administration and operations 13 31 28 14 9 1 4 24 47 371
2014 Human resources 19 40 29 9 2 0 1 11 60 163
2014 Financial management 21 30 26 11 8 1 3 20 53 201
2014 Procurement 11 45 19 14 5 1 3 21 59 98
2014 Real property 23 37 36 5 0 0 0 5 60 22
2014 Materiel management 22 23 43 6 6 0 0 12 45 18
2014 Information management 18 25 37 8 7 0 5 16 45 112
2014 Information technology 20 34 31 10 3 1 1 13 56 2503
2014 Internal audit 0 21 35 29 7 0 7 39 23 14
2014 Other services to the public 16 21 30 28 6 0 0 33 37 34
2014 None of the above 16 29 38 10 5 2 1 15 46 161

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 11 17 40 16 10 5 1 27 30 78
2019 Communications or public affairs 13 22 32 20 11 0 2 31 35 86
2019 Access to information and privacy 5 35 29 27 5 0 0 32 40 18
2019 Security 19 27 29 13 9 0 2 23 47 130
2019 Science and technology 16 14 38 25 6 0 1 31 31 69
2019 Administration and operations 13 20 27 16 19 2 2 37 35 313
2019 Human resources 16 30 26 13 7 5 2 22 50 194
2019 Financial management 16 24 30 14 13 2 1 28 41 169
2019 Procurement 6 10 32 29 19 1 3 51 16 100
2019 Real property 5 27 37 16 11 2 2 28 33 43
2019 Materiel management 17 30 29 7 12 0 6 19 50 17
2019 Information management 14 19 30 18 16 2 1 35 34 91
2019 Information technology 14 26 30 19 9 1 1 29 41 1813
2019 Internal audit 23 30 8 19 21 0 0 40 52 12
2019 Data sciences 9 36 29 13 13 0 0 26 45 22
2019 Policy 11 32 23 21 11 2 0 32 44 44
2019 Project management 17 27 28 16 10 1 1 26 45 228
2019 Other services to the public 9 5 23 14 24 22 3 51 19 21
2019 None of the above 15 21 29 18 11 3 2 30 39 146
2018 Client contact centre 22 37 21 10 8 2 0 18 61 48
2018 Communications or public affairs 34 16 26 13 11 1 0 24 50 78
2018 Security 18 30 22 22 7 1 0 29 48 118
2018 Science and technology 21 30 30 9 8 0 3 18 52 33
2018 Administration and operations 17 24 27 20 9 1 1 29 43 237
2018 Human resources 24 28 32 10 4 2 0 14 53 171
2018 Financial management 19 32 30 11 4 3 0 16 53 130
2018 Procurement 13 23 26 24 11 1 2 36 38 70
2018 Real property 19 25 40 8 8 0 0 16 44 38
2018 Materiel management 22 32 15 7 10 7 7 20 63 13
2018 Information management 11 25 28 28 4 3 1 34 38 71
2018 Information technology 19 27 29 15 7 2 1 23 47 1396
2018 Internal audit 6 22 52 10 11 0 0 21 27 18
2018 Data sciences 0 31 26 19 24 0 0 43 31 12
2018 Policy 7 31 34 20 8 0 0 28 38 24
2018 Project management 19 32 29 9 7 3 1 17 53 148
2018 Other services to the public 13 20 37 12 12 0 7 25 35 15
2018 None of the above 26 16 24 15 14 2 3 31 44 88
2017 Client contact centre 17 27 28 8 11 5 4 21 48 74
2017 Communications or public affairs 23 28 28 12 6 3 0 19 52 68
2017 Security 24 19 31 13 8 3 2 22 45 134
2017 Science and technology 22 36 28 3 8 1 3 11 60 73
2017 Administration and operations 18 26 30 10 8 4 4 20 48 308
2017 Human resources 19 28 27 19 3 2 3 22 49 139
2017 Financial management 24 34 28 7 5 1 1 12 59 138
2017 Procurement 18 21 30 16 10 2 3 27 42 98
2017 Real property 23 46 16 12 0 0 4 12 71 25
2017 Materiel management 20 9 26 18 9 9 9 33 35 11
2017 Information management 34 22 29 8 4 3 1 12 58 78
2017 Information technology 26 29 27 9 6 2 1 16 56 1741
2017 Policy 11 32 24 33 0 0 0 33 42 19
2017 Project management 27 29 25 7 5 2 4 13 60 161
2017 Other services to the public 17 32 22 10 8 5 6 20 55 18
2017 None of the above 25 26 21 11 5 4 7 19 58 149
2014 Client contact centre 22 37 22 13 4 1 0 18 60 88
2014 Communications or public affairs 27 21 34 7 8 1 1 15 49 65
2014 Security 37 30 19 8 2 3 1 11 70 138
2014 Science and technology 36 29 23 6 3 2 1 9 67 118
2014 Administration and operations 23 29 22 10 11 2 3 22 55 370
2014 Human resources 34 30 22 7 3 3 1 10 67 163
2014 Financial management 30 27 22 7 7 4 3 15 61 201
2014 Procurement 30 27 22 6 8 2 4 15 61 99
2014 Real property 18 45 14 5 14 4 0 19 66 22
2014 Materiel management 32 17 34 0 11 6 0 11 52 18
2014 Information management 27 24 31 6 5 4 4 12 54 113
2014 Information technology 32 31 23 8 4 1 1 11 65 2507
2014 Internal audit 14 22 28 14 15 0 7 31 38 14
2014 Other services to the public 30 20 22 21 5 3 0 27 51 34
2014 None of the above 26 31 24 7 8 4 1 15 59 161

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 25 18 24 5 6 3 32 48 77
2019 Communications or public affairs 26 38 27 8 0 0 1 8 65 86
2019 Access to information and privacy 17 24 28 32 0 0 0 32 41 18
2019 Security 28 31 22 9 7 2 1 17 61 132
2019 Science and technology 36 29 21 9 4 1 0 13 65 69
2019 Administration and operations 21 25 32 10 9 1 2 19 47 312
2019 Human resources 18 37 27 12 5 1 1 17 55 193
2019 Financial management 18 27 26 13 13 1 2 27 47 169
2019 Procurement 8 25 39 10 14 0 4 25 34 100
2019 Real property 19 26 39 14 2 0 0 17 45 42
2019 Materiel management 17 36 29 7 6 6 0 13 56 17
2019 Information management 21 26 22 22 5 1 2 28 48 91
2019 Information technology 28 31 24 10 4 2 1 15 60 1820
2019 Internal audit 13 37 43 8 0 0 0 8 50 12
2019 Data sciences 13 32 24 12 13 5 0 26 48 22
2019 Policy 16 21 38 14 8 3 0 23 38 44
2019 Project management 31 31 24 7 5 1 0 13 63 228
2019 Other services to the public 24 5 33 18 16 3 0 35 30 21
2019 None of the above 29 25 23 10 7 3 4 18 57 147
2018 Client contact centre 25 35 22 6 8 4 0 14 63 49
2018 Communications or public affairs 65 18 9 5 0 1 1 6 85 78
2018 Security 27 28 25 13 4 1 2 17 57 119
2018 Science and technology 35 33 21 6 5 0 0 11 68 33
2018 Administration and operations 21 33 27 14 5 1 1 19 54 237
2018 Human resources 28 38 22 9 4 0 0 12 66 172
2018 Financial management 18 24 34 17 4 2 1 22 44 130
2018 Procurement 27 17 37 10 5 1 3 16 46 70
2018 Real property 13 47 29 9 3 0 0 12 60 36
2018 Materiel management 32 47 7 7 7 0 0 14 79 13
2018 Information management 15 31 27 17 4 4 1 23 49 70
2018 Information technology 33 30 23 8 3 2 1 12 65 1397
2018 Internal audit 22 17 35 11 11 0 6 22 41 18
2018 Data sciences 0 29 32 15 24 0 0 39 29 12
2018 Policy 8 31 24 16 15 5 0 33 42 24
2018 Project management 34 31 18 11 1 3 2 13 68 148
2018 Other services to the public 13 36 19 13 12 0 7 27 53 15
2018 None of the above 28 18 24 17 8 2 3 26 49 88
2017 Client contact centre 16 23 34 8 11 5 3 21 42 74
2017 Communications or public affairs 54 27 10 5 0 0 3 6 83 68
2017 Security 24 25 27 15 3 3 3 19 52 134
2017 Science and technology 28 29 28 6 3 4 3 9 60 73
2017 Administration and operations 18 32 26 10 6 2 5 18 54 309
2017 Human resources 18 30 23 18 4 2 4 24 51 139
2017 Financial management 21 23 34 15 3 3 1 19 46 138
2017 Procurement 16 35 22 19 5 2 2 25 52 98
2017 Real property 43 28 18 4 4 0 4 8 74 25
2017 Materiel management 18 9 46 9 18 0 0 27 27 11
2017 Information management 30 35 25 6 4 0 0 10 65 78
2017 Information technology 34 30 22 8 3 1 1 12 66 1744
2017 Policy 17 41 15 27 0 0 0 27 58 19
2017 Project management 34 33 20 6 1 3 4 7 72 162
2017 Other services to the public 21 28 16 10 19 0 5 31 52 18
2017 None of the above 33 25 23 4 3 4 6 8 66 150
2014 Client contact centre 23 29 29 11 2 2 4 14 55 88
2014 Communications or public affairs 55 24 14 1 6 0 0 8 78 66
2014 Security 35 28 22 10 0 1 3 10 66 139
2014 Science and technology 48 25 18 5 2 2 1 7 74 117
2014 Administration and operations 24 27 26 11 6 2 4 18 54 372
2014 Human resources 27 34 28 8 2 0 1 10 61 162
2014 Financial management 19 29 30 10 6 2 3 17 51 202
2014 Procurement 33 35 21 6 2 2 1 8 69 99
2014 Real property 23 32 23 18 5 0 0 22 55 22
2014 Materiel management 49 29 11 6 0 6 0 6 82 18
2014 Information management 29 22 28 10 6 2 4 17 54 111
2014 Information technology 38 29 21 7 2 1 2 9 69 2503
2014 Internal audit 21 29 35 0 7 0 7 8 54 14
2014 Other services to the public 27 12 42 11 6 3 0 17 40 34
2014 None of the above 34 32 18 7 5 3 1 12 69 161

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 13 28 27 13 5 4 45 25 75
2019 Communications or public affairs 14 20 41 15 10 0 0 25 34 86
2019 Access to information and privacy 5 12 42 25 17 0 0 42 17 18
2019 Security 8 12 41 24 15 0 2 39 20 131
2019 Science and technology 7 20 35 27 9 1 0 36 28 69
2019 Administration and operations 11 19 27 25 16 1 2 42 30 311
2019 Human resources 13 21 31 21 11 2 1 33 35 193
2019 Financial management 9 22 32 20 13 2 1 34 32 168
2019 Procurement 6 15 38 24 15 0 2 40 22 100
2019 Real property 5 33 32 26 4 0 0 30 38 42
2019 Materiel management 11 19 17 35 12 0 6 50 32 17
2019 Information management 8 13 26 25 23 3 2 50 22 90
2019 Information technology 12 20 31 24 10 1 1 35 33 1820
2019 Internal audit 8 22 35 28 8 0 0 36 29 12
2019 Data sciences 30 4 47 9 9 0 0 18 35 22
2019 Policy 14 17 35 18 13 2 0 32 32 44
2019 Project management 17 27 29 18 7 0 2 25 45 230
2019 Other services to the public 5 5 33 23 27 5 3 54 10 21
2019 None of the above 12 15 32 27 10 1 3 39 28 144
2018 Client contact centre 14 20 21 26 12 4 3 41 37 47
2018 Communications or public affairs 17 25 31 20 5 1 0 26 43 78
2018 Security 5 21 35 31 7 0 1 38 27 118
2018 Science and technology 6 15 46 15 15 0 3 31 22 32
2018 Administration and operations 12 22 33 18 11 1 3 31 35 236
2018 Human resources 13 24 34 18 9 2 1 27 38 172
2018 Financial management 21 19 24 28 6 1 1 35 41 130
2018 Procurement 13 13 32 29 7 2 3 39 27 69
2018 Real property 16 31 39 11 3 0 0 14 47 38
2018 Materiel management 7 18 32 29 7 0 7 39 27 13
2018 Information management 5 18 40 24 9 3 1 34 24 71
2018 Information technology 14 20 33 23 8 1 1 31 34 1394
2018 Internal audit 6 22 32 30 11 0 0 40 28 18
2018 Data sciences 0 17 37 21 24 0 0 45 17 12
2018 Policy 21 11 32 23 13 0 0 36 32 23
2018 Project management 17 32 36 11 3 0 1 14 49 149
2018 Other services to the public 7 18 39 18 12 0 7 32 27 15
2018 None of the above 12 16 27 26 15 2 2 43 29 88
2017 Client contact centre 5 14 31 27 18 0 5 48 20 74
2017 Communications or public affairs 13 39 28 14 7 0 0 21 52 68
2017 Security 14 20 35 19 9 1 2 29 35 133
2017 Science and technology 11 16 34 28 6 0 5 36 28 73
2017 Administration and operations 13 19 33 20 10 2 4 31 33 308
2017 Human resources 10 26 35 18 6 1 5 25 39 139
2017 Financial management 17 19 38 20 5 0 1 25 36 139
2017 Procurement 15 18 33 24 6 2 2 31 35 95
2017 Real property 28 39 12 14 3 0 4 18 70 25
2017 Materiel management 24 10 24 33 0 0 8 36 37 12
2017 Information management 22 18 19 28 10 1 1 39 41 77
2017 Information technology 15 21 34 20 7 1 2 28 37 1735
2017 Policy 36 27 16 15 5 0 0 21 63 19
2017 Project management 23 20 30 16 6 1 4 23 45 162
2017 Other services to the public 10 11 33 6 35 5 0 43 22 18
2017 None of the above 23 16 27 15 10 4 5 28 43 149
2014 Client contact centre 14 15 36 24 7 2 2 32 30 88
2014 Communications or public affairs 18 26 29 12 12 2 1 25 45 66
2014 Security 24 19 27 19 7 1 4 27 44 139
2014 Science and technology 22 23 23 22 5 1 3 29 47 117
2014 Administration and operations 14 20 27 22 12 1 6 36 35 369
2014 Human resources 12 26 38 18 6 0 0 24 38 162
2014 Financial management 16 29 28 16 8 2 1 25 46 201
2014 Procurement 23 22 38 12 2 1 2 14 47 100
2014 Real property 9 23 37 18 9 0 4 28 33 22
2014 Materiel management 11 11 40 15 23 0 0 38 22 18
2014 Information management 15 17 30 19 13 0 5 34 34 112
2014 Information technology 18 20 33 20 7 1 2 27 39 2496
2014 Internal audit 0 14 42 22 15 0 7 39 15 14
2014 Other services to the public 13 11 20 45 8 3 0 54 25 34
2014 None of the above 17 16 35 21 7 2 1 29 35 160

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 10 29 19 26 8 4 4 36 43 78
2019 Communications or public affairs 12 15 26 35 10 0 2 46 28 86
2019 Access to information and privacy 5 18 41 37 0 0 0 37 23 18
2019 Security 17 22 29 14 15 1 2 30 40 131
2019 Science and technology 14 30 27 20 8 0 1 28 45 69
2019 Administration and operations 14 18 27 21 15 1 3 38 34 312
2019 Human resources 16 20 29 23 9 1 2 33 37 191
2019 Financial management 13 18 30 20 15 3 1 37 32 169
2019 Procurement 8 20 25 29 14 0 4 45 29 100
2019 Real property 7 22 39 25 6 0 0 31 30 43
2019 Materiel management 12 18 39 12 6 0 12 20 35 16
2019 Information management 17 16 24 23 13 2 5 39 35 92
2019 Information technology 19 24 30 16 9 1 2 26 44 1824
2019 Internal audit 22 35 13 23 8 0 0 30 57 12
2019 Data sciences 19 19 21 23 17 0 0 40 39 22
2019 Policy 19 21 25 22 14 0 0 36 39 44
2019 Project management 19 23 27 18 9 2 2 29 44 229
2019 Other services to the public 14 10 17 13 35 8 3 54 27 21
2019 None of the above 22 17 24 21 10 2 4 33 41 146
2018 Client contact centre 20 28 23 9 16 2 2 26 50 49
2018 Communications or public affairs 17 16 29 24 11 2 1 36 34 78
2018 Security 21 21 32 16 8 1 1 24 43 119
2018 Science and technology 15 38 24 15 0 0 8 16 58 33
2018 Administration and operations 18 23 24 19 11 2 2 32 43 238
2018 Human resources 22 34 17 16 7 1 3 24 58 171
2018 Financial management 17 25 31 20 5 1 1 26 43 130
2018 Procurement 18 27 19 24 6 2 3 32 47 70
2018 Real property 16 26 35 9 9 0 6 18 45 37
2018 Materiel management 36 35 22 0 7 0 0 7 71 13
2018 Information management 16 25 29 18 4 3 5 24 45 71
2018 Information technology 22 26 28 16 6 2 1 22 50 1400
2018 Internal audit 17 38 11 11 24 0 0 35 54 18
2018 Data sciences 9 25 27 15 24 0 0 39 34 12
2018 Policy 4 29 34 25 8 0 0 33 33 24
2018 Project management 17 28 34 11 4 4 1 16 48 150
2018 Other services to the public 24 25 13 19 12 0 7 33 52 15
2018 None of the above 17 27 30 8 12 3 3 21 47 87
2017 Client contact centre 14 18 27 19 17 0 5 37 34 74
2017 Communications or public affairs 13 27 32 16 5 3 4 23 43 68
2017 Security 20 24 26 13 7 4 6 22 49 135
2017 Science and technology 20 26 32 12 7 0 3 20 47 72
2017 Administration and operations 17 20 27 18 11 2 5 31 39 306
2017 Human resources 19 34 23 11 8 2 4 20 56 139
2017 Financial management 16 21 32 18 9 1 3 28 39 138
2017 Procurement 20 23 23 18 9 3 4 29 47 97
2017 Real property 27 38 28 0 0 0 8 0 70 25
2017 Materiel management 20 17 18 18 9 9 9 33 45 11
2017 Information management 24 29 31 8 4 1 3 12 56 78
2017 Information technology 24 29 27 12 6 2 1 18 55 1737
2017 Policy 27 16 46 11 0 0 0 11 43 19
2017 Project management 23 25 26 12 7 3 4 20 52 161
2017 Other services to the public 16 22 21 21 14 0 5 37 40 18
2017 None of the above 25 22 24 10 7 3 9 19 54 149
2014 Client contact centre 26 18 25 18 7 2 2 26 47 88
2014 Communications or public affairs 23 20 21 15 12 2 7 30 46 66
2014 Security 38 25 16 11 2 3 4 15 68 139
2014 Science and technology 30 31 20 13 3 2 2 16 64 117
2014 Administration and operations 20 21 21 21 10 1 6 33 45 372
2014 Human resources 21 26 28 17 5 1 2 22 48 162
2014 Financial management 16 29 25 15 8 1 5 25 48 202
2014 Procurement 27 31 24 7 6 2 2 14 61 98
2014 Real property 14 9 32 28 14 0 4 43 24 22
2014 Materiel management 11 17 34 16 11 0 11 31 31 18
2014 Information management 26 21 31 7 6 1 8 15 51 112
2014 Information technology 33 29 24 9 3 1 2 13 63 2501
2014 Internal audit 14 7 42 15 15 0 7 32 23 14
2014 Other services to the public 19 27 20 26 5 0 3 33 47 34
2014 None of the above 29 19 27 10 11 1 2 22 50 161

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 21 12 27 10 5 4 41 46 78
2019 Communications or public affairs 15 23 23 21 9 7 1 33 42 86
2019 Access to information and privacy 12 40 39 5 5 0 0 10 51 18
2019 Security 18 22 25 21 10 3 2 33 41 132
2019 Science and technology 7 21 19 35 10 3 4 49 30 68
2019 Administration and operations 15 20 22 20 16 3 4 39 37 311
2019 Human resources 19 26 25 17 8 5 1 26 48 193
2019 Financial management 16 27 23 14 13 6 1 29 46 169
2019 Procurement 3 14 34 26 19 1 3 47 18 99
2019 Real property 9 21 43 18 8 0 0 27 30 43
2019 Materiel management 17 17 25 18 11 6 6 33 39 17
2019 Information management 7 15 27 28 16 3 3 47 24 89
2019 Information technology 12 19 29 23 15 2 2 39 32 1819
2019 Internal audit 23 30 8 7 21 0 13 31 60 12
2019 Data sciences 9 12 38 9 27 5 0 38 22 22
2019 Policy 19 13 26 13 25 4 0 39 33 44
2019 Project management 14 25 28 17 10 3 2 28 42 227
2019 Other services to the public 8 10 16 19 20 14 14 53 25 21
2019 None of the above 16 13 26 22 16 3 4 41 31 144
2018 Client contact centre 19 21 17 24 12 2 5 39 44 49
2018 Communications or public affairs 27 27 24 12 8 3 0 20 55 78
2018 Security 20 18 26 18 14 2 2 34 39 116
2018 Science and technology 24 15 33 18 0 0 11 20 43 33
2018 Administration and operations 19 19 24 18 14 2 4 34 41 237
2018 Human resources 27 27 23 14 5 4 1 19 57 170
2018 Financial management 19 25 28 21 3 2 3 25 46 130
2018 Procurement 15 25 37 15 5 2 2 21 41 69
2018 Real property 5 25 28 31 3 6 3 37 33 37
2018 Materiel management 24 22 32 0 0 7 15 0 59 13
2018 Information management 7 15 36 18 11 4 8 33 25 69
2018 Information technology 13 21 28 22 11 3 3 34 36 1395
2018 Internal audit 11 33 30 10 11 0 6 22 46 18
2018 Data sciences 0 17 40 19 24 0 0 43 17 12
2018 Policy 12 26 20 34 9 0 0 42 38 23
2018 Project management 16 23 33 15 5 4 3 21 43 149
2018 Other services to the public 31 13 13 18 19 0 7 39 47 15
2018 None of the above 18 13 19 26 16 6 2 45 34 87
2017 Client contact centre 13 28 16 17 14 4 8 34 47 73
2017 Communications or public affairs 19 24 31 20 2 3 1 23 45 68
2017 Security 13 21 26 23 8 5 4 34 37 134
2017 Science and technology 14 16 32 13 12 3 9 29 34 73
2017 Administration and operations 16 23 26 16 8 5 6 27 44 306
2017 Human resources 26 30 21 11 7 2 4 19 59 138
2017 Financial management 21 26 27 13 7 3 4 21 50 139
2017 Procurement 26 31 21 13 6 3 1 19 59 96
2017 Real property 27 30 27 12 0 0 4 12 59 25
2017 Materiel management 11 9 35 27 0 9 9 32 24 11
2017 Information management 21 22 19 25 8 1 5 34 45 78
2017 Information technology 15 21 26 21 11 3 3 34 38 1737
2017 Policy 28 31 20 16 6 0 0 22 59 19
2017 Project management 18 26 29 11 7 3 7 20 48 163
2017 Other services to the public 16 27 16 5 24 5 7 33 49 18
2017 None of the above 18 16 23 17 10 5 11 33 40 149
2014 Client contact centre 14 26 12 19 15 4 11 40 46 88
2014 Communications or public affairs 20 15 20 21 17 1 5 41 37 66
2014 Security 15 26 22 24 7 2 4 34 43 138
2014 Science and technology 19 18 28 17 11 4 3 30 39 118
2014 Administration and operations 15 17 20 24 13 2 8 41 36 372
2014 Human resources 21 17 34 15 8 2 3 24 40 163
2014 Financial management 12 20 24 24 9 4 6 37 36 202
2014 Procurement 23 32 16 8 12 5 4 22 60 99
2014 Real property 9 0 32 42 14 0 4 57 10 22
2014 Materiel management 11 6 17 27 17 0 22 56 21 18
2014 Information management 11 17 28 19 15 4 6 37 31 111
2014 Information technology 16 18 26 22 11 3 4 35 36 2495
2014 Internal audit 15 14 28 15 22 0 7 40 30 14
2014 Other services to the public 8 17 16 33 18 8 0 55 27 34
2014 None of the above 17 13 25 20 13 6 6 38 35 160

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 17 19 21 22 13 2 6 38 39 78
2019 Communications or public affairs 20 32 28 14 4 1 1 18 53 86
2019 Access to information and privacy 22 25 17 30 0 7 0 32 50 18
2019 Security 25 27 26 8 12 1 1 20 53 129
2019 Science and technology 29 29 28 9 4 1 0 13 58 69
2019 Administration and operations 16 24 32 11 12 2 2 24 42 311
2019 Human resources 16 26 30 16 8 4 0 25 44 194
2019 Financial management 17 23 35 10 11 3 1 22 42 169
2019 Procurement 8 19 38 15 16 1 3 33 27 100
2019 Real property 23 20 32 14 8 0 2 23 45 43
2019 Materiel management 28 25 17 12 12 0 6 25 56 17
2019 Information management 16 27 30 16 8 2 1 25 44 90
2019 Information technology 27 29 27 10 5 2 1 15 57 1825
2019 Internal audit 15 34 36 15 0 0 0 15 49 12
2019 Data sciences 18 26 28 9 18 0 0 27 45 22
2019 Policy 18 21 37 13 9 2 0 22 40 44
2019 Project management 32 27 23 8 7 1 1 15 61 228
2019 Other services to the public 21 9 32 17 11 4 6 31 33 21
2019 None of the above 22 20 30 13 8 4 2 23 45 145
2018 Client contact centre 17 29 31 13 6 4 0 20 48 49
2018 Communications or public affairs 39 31 16 10 2 1 0 12 71 78
2018 Security 21 26 34 13 4 1 1 18 48 119
2018 Science and technology 35 30 18 6 0 0 11 7 73 33
2018 Administration and operations 21 22 33 13 7 0 2 21 45 237
2018 Human resources 23 26 32 12 5 2 1 17 50 172
2018 Financial management 22 24 32 15 2 3 2 18 48 130
2018 Procurement 15 18 39 14 8 3 4 23 36 70
2018 Real property 15 39 38 6 3 0 0 8 54 38
2018 Materiel management 31 40 15 7 7 0 0 14 71 13
2018 Information management 17 20 31 22 3 3 5 27 39 70
2018 Information technology 31 29 25 9 4 2 1 14 61 1403
2018 Internal audit 11 16 46 21 6 0 0 27 27 18
2018 Data sciences 12 46 9 9 24 0 0 33 58 12
2018 Policy 0 24 29 30 8 5 4 42 26 24
2018 Project management 35 27 28 6 1 1 1 7 64 149
2018 Other services to the public 18 13 25 25 12 0 7 39 33 15
2018 None of the above 27 21 27 13 8 4 2 22 50 88
2017 Client contact centre 12 24 39 11 9 0 5 21 38 75
2017 Communications or public affairs 27 31 31 7 0 3 1 7 61 68
2017 Security 21 25 32 13 4 2 2 18 48 134
2017 Science and technology 21 27 29 9 5 4 4 15 53 73
2017 Administration and operations 21 20 29 16 7 3 4 25 44 307
2017 Human resources 17 18 40 11 8 2 4 20 38 139
2017 Financial management 19 27 33 14 3 2 3 18 48 139
2017 Procurement 14 27 30 15 8 2 4 24 44 98
2017 Real property 39 34 15 8 0 0 4 8 76 25
2017 Materiel management 11 18 54 8 0 0 9 9 32 11
2017 Information management 33 21 27 12 4 3 1 16 56 78
2017 Information technology 32 28 25 8 4 2 1 13 62 1738
2017 Policy 11 24 44 11 6 0 5 18 36 19
2017 Project management 30 29 29 5 3 1 2 8 61 162
2017 Other services to the public 16 17 26 11 19 5 6 34 37 18
2017 None of the above 27 25 20 10 6 4 8 18 59 149
2014 Client contact centre 15 25 27 21 6 4 1 29 42 88
2014 Communications or public affairs 35 23 27 3 12 0 0 15 58 66
2014 Security 26 27 27 9 6 1 3 16 56 139
2014 Science and technology 26 36 25 8 3 2 1 11 64 118
2014 Administration and operations 18 26 29 12 8 2 4 21 48 371
2014 Human resources 20 33 30 11 3 0 2 15 55 163
2014 Financial management 20 19 36 14 6 2 3 22 40 202
2014 Procurement 24 29 26 12 5 2 2 18 55 100
2014 Real property 14 23 23 23 9 5 4 35 40 22
2014 Materiel management 21 22 33 11 6 6 0 18 46 18
2014 Information management 20 28 29 11 7 3 3 19 50 112
2014 Information technology 29 28 28 10 3 2 1 13 58 2507
2014 Internal audit 14 14 51 0 13 0 7 14 30 14
2014 Other services to the public 8 27 23 33 6 3 0 40 36 34
2014 None of the above 29 22 30 9 6 2 1 16 53 161

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 8 13 32 34 8 4 3 44 22 78
2019 Communications or public affairs 11 8 44 18 19 0 0 37 19 85
2019 Access to information and privacy 32 38 17 7 7 0 0 14 69 18
2019 Security 8 11 32 26 20 1 2 47 20 132
2019 Science and technology 1 15 38 27 19 0 0 46 17 68
2019 Administration and operations 7 10 32 26 21 1 3 49 18 313
2019 Human resources 9 18 34 24 12 1 3 37 28 193
2019 Financial management 8 14 40 26 11 1 1 38 22 169
2019 Procurement 2 16 26 30 25 1 0 55 19 99
2019 Real property 0 7 33 41 18 0 0 60 7 43
2019 Materiel management 6 19 47 0 12 6 11 14 29 17
2019 Information management 4 12 35 34 11 1 2 47 16 91
2019 Information technology 4 12 34 30 18 1 1 49 17 1825
2019 Internal audit 15 13 45 19 8 0 0 27 28 12
2019 Data sciences 9 16 19 43 13 0 0 56 25 22
2019 Policy 0 13 54 17 16 0 0 33 13 44
2019 Project management 5 13 31 31 17 0 2 49 19 230
2019 Other services to the public 15 0 28 19 32 0 6 54 16 21
2019 None of the above 8 16 31 25 14 2 4 41 26 147

Question 40. I feel that change is managed well in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 19 39 18 18 3 4 0 60 22 77
2019 Communications or public affairs 14 29 20 20 14 3 0 44 35 86
2019 Access to information and privacy 19 33 34 10 0 5 0 54 10 18
2019 Security 14 29 21 21 14 0 0 44 35 132
2019 Science and technology 12 30 25 18 16 0 0 41 34 68
2019 Administration and operations 21 32 20 17 7 2 0 55 25 310
2019 Human resources 18 35 17 20 7 4 0 55 28 191
2019 Financial management 13 32 19 22 8 6 0 47 32 169
2019 Procurement 27 27 27 9 7 3 0 56 16 98
2019 Real property 16 37 27 17 0 2 0 55 18 40
2019 Materiel management 12 42 18 17 11 0 0 53 28 17
2019 Information management 22 33 20 16 6 3 0 56 23 92
2019 Information technology 12 29 27 21 10 2 0 42 31 1818
2019 Internal audit 8 27 14 30 8 0 13 40 44 12
2019 Data sciences 24 42 15 4 15 0 0 66 19 21
2019 Policy 9 31 12 35 6 6 0 42 44 44
2019 Project management 12 27 23 20 15 2 0 40 36 227
2019 Other services to the public 24 29 22 7 14 3 0 55 22 21
2019 None of the above 12 29 22 22 7 7 0 44 32 146

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 31 7 5 3 3 1 85 8 77
2019 Communications or public affairs 56 21 4 14 4 0 0 78 18 86
2019 Access to information and privacy 48 40 12 0 0 0 0 88 0 18
2019 Security 52 25 10 5 7 1 1 78 12 131
2019 Science and technology 55 29 10 1 4 0 0 84 6 68
2019 Administration and operations 55 22 12 4 7 0 0 78 11 312
2019 Human resources 59 29 5 6 1 0 1 89 6 194
2019 Financial management 52 31 7 5 4 1 0 85 8 168
2019 Procurement 56 23 7 8 5 0 1 80 14 99
2019 Real property 63 28 5 2 0 2 0 93 2 42
2019 Materiel management 41 18 18 11 12 0 0 59 23 17
2019 Information management 57 16 9 7 10 1 0 73 17 92
2019 Information technology 53 27 8 6 4 1 0 81 11 1821
2019 Internal audit 63 14 23 0 0 0 0 77 0 12
2019 Data sciences 69 22 0 4 5 0 0 91 9 22
2019 Policy 55 23 4 12 5 0 0 79 17 44
2019 Project management 53 23 9 8 4 2 0 79 12 229
2019 Other services to the public 41 28 13 5 9 0 5 72 15 21
2019 None of the above 52 21 10 10 4 2 1 75 15 146
2018 Client contact centre 31 43 7 6 6 8 0 80 13 49
2018 Communications or public affairs 37 35 8 11 8 1 0 73 19 79
2018 Security 47 27 12 10 4 0 0 74 14 118
2018 Science and technology 50 27 15 3 3 3 0 79 6 33
2018 Administration and operations 49 25 9 7 8 1 1 76 15 239
2018 Human resources 51 31 7 6 4 1 0 82 11 171
2018 Financial management 35 40 3 18 4 0 0 75 22 131
2018 Procurement 44 26 11 9 7 0 2 71 17 69
2018 Real property 48 41 8 3 0 0 0 89 3 37
2018 Materiel management 42 44 0 7 7 0 0 86 14 13
2018 Information management 54 20 11 9 6 0 0 74 15 68
2018 Information technology 47 31 10 6 4 1 0 79 10 1396
2018 Internal audit 51 33 0 6 11 0 0 83 17 18
2018 Data sciences 54 38 9 0 0 0 0 91 0 12
2018 Policy 42 33 5 14 7 0 0 75 20 25
2018 Project management 46 33 8 8 4 1 0 80 12 150
2018 Other services to the public 37 26 19 12 6 0 0 63 18 15
2018 None of the above 49 21 12 8 8 2 0 72 16 87
2017 Client contact centre 45 30 9 4 5 3 4 80 10 75
2017 Communications or public affairs 47 29 5 10 9 0 0 76 18 68
2017 Security 47 31 10 9 3 0 0 79 12 134
2017 Science and technology 40 33 16 8 0 3 0 75 8 73
2017 Administration and operations 47 28 11 8 6 1 0 75 14 311
2017 Human resources 48 30 9 7 5 2 1 79 12 139
2017 Financial management 37 38 11 8 5 2 0 76 13 139
2017 Procurement 45 26 12 8 8 1 0 71 16 97
2017 Real property 39 47 14 0 0 0 0 86 0 25
2017 Materiel management 32 41 0 8 10 8 0 80 20 12
2017 Information management 49 25 14 3 10 0 0 74 12 80
2017 Information technology 45 30 11 7 5 1 1 77 12 1747
2017 Policy 59 26 11 5 0 0 0 84 5 19
2017 Project management 55 26 13 4 1 2 0 82 5 163
2017 Other services to the public 61 21 5 7 5 0 0 83 12 18
2017 None of the above 42 32 10 6 6 1 3 77 13 149
2014 Client contact centre 36 31 14 6 12 0 1 68 18 88
2014 Communications or public affairs 58 25 5 6 6 0 0 83 12 66
2014 Security 42 26 10 14 7 1 0 69 21 139
2014 Science and technology 44 30 11 6 7 2 0 76 13 118
2014 Administration and operations 48 25 10 9 7 1 0 74 17 371
2014 Human resources 45 31 8 8 6 1 0 77 15 163
2014 Financial management 35 34 14 8 9 1 0 69 17 203
2014 Procurement 49 31 2 9 7 2 0 82 16 99
2014 Real property 54 18 14 9 5 0 0 72 14 22
2014 Materiel management 34 33 22 0 11 0 0 67 11 18
2014 Information management 42 32 10 3 10 2 0 76 13 113
2014 Information technology 47 29 10 7 5 1 0 78 12 2511
2014 Internal audit 43 35 15 7 0 0 0 79 7 14
2014 Other services to the public 17 36 15 8 21 3 0 55 30 34
2014 None of the above 41 29 11 8 7 3 1 73 16 161

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 55 33 8 3 1 0 0 88 4 76
2019 Communications or public affairs 56 25 8 10 1 0 0 81 11 86
2019 Access to information and privacy 43 40 17 0 0 0 0 83 0 18
2019 Security 53 33 6 5 4 0 0 85 8 132
2019 Science and technology 54 34 6 6 0 0 0 88 6 68
2019 Administration and operations 56 30 6 6 2 0 0 86 8 312
2019 Human resources 63 27 4 5 1 0 1 90 6 190
2019 Financial management 60 28 7 2 2 0 0 88 4 168
2019 Procurement 58 27 7 3 3 0 1 86 6 98
2019 Real property 63 32 5 0 0 0 0 95 0 42
2019 Materiel management 53 11 24 6 6 0 0 64 12 17
2019 Information management 61 25 5 5 4 0 0 86 9 92
2019 Information technology 58 30 6 4 2 0 0 88 6 1819
2019 Internal audit 69 23 8 0 0 0 0 92 0 12
2019 Data sciences 69 21 5 5 0 0 0 90 5 22
2019 Policy 64 18 4 10 4 0 0 82 14 44
2019 Project management 58 27 9 4 2 0 0 85 6 228
2019 Other services to the public 45 32 14 0 4 0 5 81 4 21
2019 None of the above 57 21 8 10 2 2 1 80 12 146
2018 Client contact centre 40 36 12 4 6 2 0 78 10 49
2018 Communications or public affairs 53 31 6 5 6 0 0 84 11 79
2018 Security 50 36 7 3 3 0 0 86 7 118
2018 Science and technology 45 31 9 9 3 3 0 78 12 32
2018 Administration and operations 55 29 7 6 2 0 0 84 9 238
2018 Human resources 54 35 5 4 2 0 0 89 6 170
2018 Financial management 47 40 7 4 2 0 0 87 6 130
2018 Procurement 45 39 10 5 2 0 0 83 7 69
2018 Real property 56 33 6 6 0 0 0 89 6 37
2018 Materiel management 35 44 14 7 0 0 0 78 7 13
2018 Information management 57 24 7 9 1 1 0 83 10 70
2018 Information technology 52 35 7 5 2 1 0 87 6 1399
2018 Internal audit 72 22 6 0 0 0 0 94 0 18
2018 Data sciences 69 31 0 0 0 0 0 100 0 12
2018 Policy 49 41 0 10 0 0 0 90 10 25
2018 Project management 51 37 7 3 2 0 0 88 5 149
2018 Other services to the public 37 31 19 13 0 0 0 68 13 15
2018 None of the above 52 32 6 6 2 1 0 85 9 86
2017 Client contact centre 50 35 5 4 4 1 0 87 8 75
2017 Communications or public affairs 48 26 3 18 5 0 0 74 23 68
2017 Security 45 37 9 3 7 0 0 82 10 135
2017 Science and technology 55 35 8 3 0 0 0 89 3 73
2017 Administration and operations 50 32 9 5 3 1 0 83 7 310
2017 Human resources 48 30 13 5 3 1 1 79 8 137
2017 Financial management 38 44 9 6 3 1 0 82 9 138
2017 Procurement 42 36 10 8 4 0 0 78 12 97
2017 Real property 39 53 8 0 0 0 0 92 0 25
2017 Materiel management 41 48 10 0 0 0 0 90 0 12
2017 Information management 53 37 4 5 1 0 0 90 6 79
2017 Information technology 45 38 8 5 2 1 0 84 8 1742
2017 Policy 37 36 16 11 0 0 0 73 11 19
2017 Project management 53 38 5 4 0 0 0 91 4 163
2017 Other services to the public 37 45 7 0 12 0 0 82 12 17
2017 None of the above 45 34 14 3 1 3 1 81 4 150
2014 Client contact centre 30 46 14 8 1 1 0 77 9 88
2014 Communications or public affairs 57 33 1 4 5 0 0 90 9 66
2014 Security 39 36 12 7 5 0 0 75 12 139
2014 Science and technology 40 46 7 5 2 0 0 86 7 118
2014 Administration and operations 41 40 6 9 3 1 0 82 12 372
2014 Human resources 40 44 9 4 3 0 0 84 8 163
2014 Financial management 35 45 10 7 3 0 0 81 10 203
2014 Procurement 53 34 6 3 3 1 0 88 6 99
2014 Real property 63 28 5 0 5 0 0 91 5 22
2014 Materiel management 33 49 12 6 0 0 0 83 6 18
2014 Information management 43 36 13 2 5 1 0 80 7 113
2014 Information technology 44 40 8 5 2 1 0 85 7 2510
2014 Internal audit 37 35 14 7 7 0 0 72 14 14
2014 Other services to the public 17 43 21 16 0 3 0 62 16 34
2014 None of the above 41 36 9 6 3 1 4 81 9 161

Question 23. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 28 14 5 0 1 0 80 5 77
2019 Communications or public affairs 55 26 9 4 4 2 0 83 8 85
2019 Access to information and privacy 50 38 12 0 0 0 0 88 0 18
2019 Security 46 36 12 3 3 0 0 82 6 132
2019 Science and technology 42 38 10 3 1 3 2 85 5 68
2019 Administration and operations 51 27 10 5 5 1 1 80 10 313
2019 Human resources 56 30 6 5 1 2 1 88 6 194
2019 Financial management 45 40 9 3 1 2 0 87 4 169
2019 Procurement 57 26 10 3 3 0 1 84 6 100
2019 Real property 57 41 2 0 0 0 0 98 0 43
2019 Materiel management 41 35 13 6 6 0 0 76 12 17
2019 Information management 53 29 8 4 4 1 0 83 9 91
2019 Information technology 49 34 10 4 2 1 0 84 6 1823
2019 Internal audit 49 21 31 0 0 0 0 69 0 12
2019 Data sciences 64 32 0 4 0 0 0 96 4 22
2019 Policy 56 31 6 4 2 0 0 88 6 44
2019 Project management 54 28 14 3 2 0 0 82 5 229
2019 Other services to the public 31 29 12 5 9 9 5 69 17 21
2019 None of the above 49 28 9 6 3 3 2 81 9 145
2018 Client contact centre 31 44 16 2 4 4 0 78 6 49
2018 Communications or public affairs 36 37 17 4 4 1 0 74 8 79
2018 Security 45 38 11 3 3 0 0 83 6 118
2018 Science and technology 29 44 12 3 9 3 0 76 12 33
2018 Administration and operations 46 32 13 4 4 1 0 79 8 239
2018 Human resources 48 39 5 2 5 2 0 89 7 170
2018 Financial management 34 48 12 4 2 0 0 82 6 131
2018 Procurement 43 37 10 4 4 0 1 81 8 69
2018 Real property 39 50 6 3 0 3 0 91 3 37
2018 Materiel management 42 36 15 7 0 0 0 78 7 13
2018 Information management 53 26 8 9 1 3 0 81 11 70
2018 Information technology 42 40 11 3 2 2 0 83 6 1401
2018 Internal audit 43 46 0 11 0 0 0 89 11 18
2018 Data sciences 52 40 9 0 0 0 0 91 0 12
2018 Policy 50 32 10 7 0 0 0 83 7 25
2018 Project management 49 35 11 3 1 1 0 85 4 150
2018 Other services to the public 31 62 7 0 0 0 0 93 0 15
2018 None of the above 47 26 14 6 3 3 1 76 9 87

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 24 18 6 3 6 0 71 10 77
2019 Communications or public affairs 53 30 12 2 1 2 0 85 3 85
2019 Access to information and privacy 36 50 5 0 0 5 5 95 0 18
2019 Security 38 40 13 7 1 1 0 79 8 131
2019 Science and technology 34 35 27 3 0 1 0 70 3 69
2019 Administration and operations 43 32 15 5 4 1 0 76 9 312
2019 Human resources 45 33 13 5 2 2 0 80 7 192
2019 Financial management 45 35 7 7 2 2 0 83 10 168
2019 Procurement 51 30 8 6 2 4 0 83 8 99
2019 Real property 43 50 7 0 0 0 0 93 0 43
2019 Materiel management 35 29 24 0 12 0 0 64 12 17
2019 Information management 49 32 8 5 2 3 0 84 7 92
2019 Information technology 37 38 15 4 2 4 0 78 6 1813
2019 Internal audit 50 21 22 8 0 0 0 70 8 12
2019 Data sciences 51 33 16 0 0 0 0 84 0 21
2019 Policy 41 42 2 8 4 2 0 85 13 44
2019 Project management 39 38 13 5 3 2 0 79 8 230
2019 Other services to the public 52 26 5 10 4 3 0 80 15 21
2019 None of the above 41 25 15 9 3 6 1 71 13 146
2018 Client contact centre 34 35 12 4 2 11 2 79 7 47
2018 Communications or public affairs 37 39 14 10 0 0 0 76 10 80
2018 Security 35 36 17 6 4 2 0 73 10 116
2018 Science and technology 38 33 24 0 0 6 0 75 0 33
2018 Administration and operations 45 34 13 3 3 2 0 81 6 237
2018 Human resources 41 42 11 2 1 3 0 85 3 169
2018 Financial management 39 43 9 3 3 2 0 84 6 129
2018 Procurement 54 28 11 0 3 2 2 85 3 69
2018 Real property 38 50 10 0 3 0 0 88 3 38
2018 Materiel management 32 15 25 0 7 22 0 59 9 13
2018 Information management 43 30 20 0 3 3 1 76 3 71
2018 Information technology 36 35 19 3 2 5 0 75 5 1401
2018 Internal audit 42 30 16 6 6 0 0 72 11 18
2018 Data sciences 49 51 0 0 0 0 0 100 0 12
2018 Policy 31 50 14 3 0 2 0 83 3 25
2018 Project management 35 44 11 6 1 3 0 81 8 147
2018 Other services to the public 31 45 12 7 0 6 0 81 7 15
2018 None of the above 35 32 13 6 1 13 0 76 9 87
2017 Client contact centre 40 37 16 2 0 5 0 81 2 75
2017 Communications or public affairs 36 32 10 12 7 3 0 69 20 68
2017 Security 41 31 15 4 2 5 1 77 7 133
2017 Science and technology 27 46 17 3 0 7 0 79 3 73
2017 Administration and operations 37 41 13 3 2 3 1 81 6 310
2017 Human resources 43 38 9 4 2 3 1 84 6 137
2017 Financial management 27 48 19 4 0 3 0 77 4 139
2017 Procurement 43 40 13 1 3 1 0 83 4 98
2017 Real property 30 55 16 0 0 0 0 84 0 25
2017 Materiel management 32 25 42 0 0 0 0 58 0 12
2017 Information management 35 31 24 1 4 5 0 70 5 80
2017 Information technology 29 39 19 4 3 6 0 73 7 1745
2017 Policy 43 37 11 4 0 5 0 85 4 19
2017 Project management 43 35 12 4 1 5 1 82 5 163
2017 Other services to the public 46 31 5 5 5 7 0 83 12 18
2017 None of the above 32 35 15 4 1 12 0 76 7 150
2014 Client contact centre 28 37 16 3 3 12 0 74 8 88
2014 Communications or public affairs 36 24 14 13 5 8 0 66 19 66
2014 Security 34 32 17 5 2 9 1 73 8 139
2014 Science and technology 26 41 18 5 6 3 0 70 12 118
2014 Administration and operations 41 31 14 5 3 6 1 77 9 372
2014 Human resources 27 38 16 8 6 4 0 68 15 163
2014 Financial management 30 37 19 5 4 6 0 71 9 203
2014 Procurement 44 35 10 5 2 4 0 82 7 99
2014 Real property 32 51 14 0 0 0 4 86 0 22
2014 Materiel management 34 33 22 6 0 5 0 71 6 18
2014 Information management 39 32 11 4 5 9 0 78 10 112
2014 Information technology 33 36 16 4 3 7 0 75 8 2511
2014 Internal audit 50 29 21 0 0 0 0 79 0 14
2014 Other services to the public 30 41 15 3 5 6 0 76 9 34
2014 None of the above 31 31 19 7 2 9 1 69 10 161

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 33 16 1 3 4 1 79 4 77
2019 Communications or public affairs 54 27 13 2 1 3 0 84 3 86
2019 Access to information and privacy 43 35 12 0 0 5 5 87 0 18
2019 Security 45 34 12 3 1 6 0 84 4 132
2019 Science and technology 27 43 22 3 1 2 1 73 5 69
2019 Administration and operations 49 31 14 3 1 2 1 82 4 312
2019 Human resources 47 32 12 3 2 4 0 83 5 192
2019 Financial management 47 34 8 4 2 6 0 86 6 169
2019 Procurement 57 23 9 2 2 7 0 86 5 99
2019 Real property 50 43 2 0 0 5 0 98 0 41
2019 Materiel management 35 29 24 0 6 6 0 68 6 17
2019 Information management 51 26 13 6 0 3 1 80 7 92
2019 Information technology 40 32 17 2 2 6 1 77 4 1820
2019 Internal audit 42 37 13 8 0 0 0 79 8 12
2019 Data sciences 53 37 10 0 0 0 0 90 0 22
2019 Policy 53 33 8 2 2 2 0 87 5 44
2019 Project management 37 33 20 3 3 4 0 74 6 230
2019 Other services to the public 61 24 5 5 0 6 0 90 5 21
2019 None of the above 44 24 12 5 3 10 1 77 9 145
2018 Client contact centre 35 21 18 5 4 13 4 68 11 46
2018 Communications or public affairs 32 39 15 3 3 8 0 78 7 80
2018 Security 35 35 17 5 4 4 0 73 9 116
2018 Science and technology 38 27 29 0 3 3 0 67 3 33
2018 Administration and operations 44 25 18 5 2 6 0 74 7 238
2018 Human resources 39 41 12 1 1 5 1 85 2 171
2018 Financial management 36 39 11 4 4 4 2 79 9 131
2018 Procurement 52 29 9 3 3 2 2 85 6 70
2018 Real property 49 39 8 0 4 0 0 88 4 38
2018 Materiel management 17 29 25 7 0 22 0 59 9 13
2018 Information management 44 24 20 5 1 6 0 72 7 70
2018 Information technology 34 32 20 4 2 8 1 71 7 1399
2018 Internal audit 28 43 17 0 0 12 0 81 0 17
2018 Data sciences 34 57 9 0 0 0 0 91 0 12
2018 Policy 38 45 8 7 0 2 0 85 7 25
2018 Project management 32 37 15 8 1 7 0 74 10 147
2018 Other services to the public 33 40 14 0 7 7 0 78 8 14
2018 None of the above 33 28 25 2 1 11 0 68 4 87
2017 Client contact centre 33 29 23 5 1 7 1 67 7 75
2017 Communications or public affairs 41 27 17 5 7 4 0 70 12 68
2017 Security 35 33 15 7 3 6 1 73 11 134
2017 Science and technology 22 43 12 3 5 15 0 77 9 73
2017 Administration and operations 37 31 16 7 2 5 1 73 10 309
2017 Human resources 36 37 13 4 4 6 1 78 8 139
2017 Financial management 30 34 22 8 1 5 0 68 10 139
2017 Procurement 38 38 17 3 4 0 0 76 6 98
2017 Real property 26 39 20 0 0 16 0 77 0 25
2017 Materiel management 41 8 24 10 8 0 8 54 20 12
2017 Information management 34 24 18 7 9 9 0 63 17 80
2017 Information technology 28 31 23 4 3 9 1 66 8 1744
2017 Policy 42 31 27 0 0 0 0 73 0 19
2017 Project management 39 28 18 3 2 7 2 74 5 161
2017 Other services to the public 22 50 11 0 10 7 0 78 11 18
2017 None of the above 27 30 24 4 4 9 3 64 8 150
2014 Client contact centre 27 35 24 3 1 10 0 68 5 88
2014 Communications or public affairs 38 31 17 2 4 8 0 75 7 65
2014 Security 35 27 22 2 1 11 1 70 4 139
2014 Science and technology 27 36 24 5 2 5 1 68 7 118
2014 Administration and operations 36 32 14 4 3 11 1 77 8 372
2014 Human resources 22 38 18 8 6 7 1 66 15 163
2014 Financial management 27 42 12 4 5 9 1 77 9 203
2014 Procurement 45 27 17 2 4 6 0 76 6 99
2014 Real property 32 41 23 0 0 0 4 76 0 22
2014 Materiel management 34 33 27 0 0 6 0 71 0 18
2014 Information management 38 34 13 4 6 6 0 76 10 112
2014 Information technology 33 31 19 3 3 10 1 72 7 2511
2014 Internal audit 50 29 21 0 0 0 0 79 0 14
2014 Other services to the public 24 41 18 3 5 10 0 72 8 34
2014 None of the above 36 27 16 3 7 10 2 71 11 161

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 29 14 4 2 1 0 79 6 78
2019 Communications or public affairs 58 32 8 0 2 0 0 90 2 86
2019 Access to information and privacy 41 50 5 0 0 0 5 95 0 18
2019 Security 44 38 10 5 3 0 0 82 8 132
2019 Science and technology 34 47 12 7 0 0 0 81 7 68
2019 Administration and operations 55 31 8 2 2 1 1 87 5 313
2019 Human resources 57 29 10 2 2 0 0 86 4 193
2019 Financial management 54 33 8 4 0 1 0 88 4 169
2019 Procurement 61 24 7 5 3 0 0 85 8 100
2019 Real property 54 46 0 0 0 0 0 100 0 43
2019 Materiel management 47 29 18 0 6 0 0 76 6 17
2019 Information management 53 31 9 5 1 1 0 84 6 92
2019 Information technology 45 37 11 4 3 0 0 82 6 1819
2019 Internal audit 77 15 8 0 0 0 0 92 0 12
2019 Data sciences 50 45 5 0 0 0 0 95 0 22
2019 Policy 51 29 4 10 6 0 0 80 16 44
2019 Project management 43 36 15 3 2 1 0 80 5 230
2019 Other services to the public 60 21 0 14 5 0 0 81 19 21
2019 None of the above 53 27 10 7 2 1 1 80 9 146
2018 Client contact centre 36 28 23 2 4 7 0 69 6 47
2018 Communications or public affairs 38 46 6 5 4 0 0 85 9 79
2018 Security 38 40 11 6 4 0 0 78 11 115
2018 Science and technology 35 44 15 3 0 3 0 82 3 33
2018 Administration and operations 52 28 12 4 4 0 0 80 8 239
2018 Human resources 44 39 12 2 3 0 0 83 5 170
2018 Financial management 39 46 10 2 4 0 0 84 6 128
2018 Procurement 58 26 7 4 4 1 0 84 9 70
2018 Real property 46 39 4 8 3 0 0 85 11 38
2018 Materiel management 32 29 24 7 0 7 0 66 8 13
2018 Information management 55 27 11 4 1 1 0 83 6 71
2018 Information technology 40 36 15 5 3 1 0 77 8 1400
2018 Internal audit 38 52 11 0 0 0 0 89 0 18
2018 Data sciences 58 34 8 0 0 0 0 92 0 12
2018 Policy 38 51 10 0 0 0 0 90 0 25
2018 Project management 41 41 9 6 2 1 0 83 8 148
2018 Other services to the public 45 29 19 0 7 0 0 74 7 15
2018 None of the above 41 33 17 5 3 1 0 75 8 87
2017 Client contact centre 41 40 12 6 1 0 0 81 8 75
2017 Communications or public affairs 40 36 10 9 5 1 0 76 13 68
2017 Security 40 39 9 9 3 1 0 79 12 134
2017 Science and technology 30 48 16 4 1 0 0 79 5 73
2017 Administration and operations 46 34 10 6 3 0 0 80 10 310
2017 Human resources 49 34 7 6 3 0 1 84 9 138
2017 Financial management 30 53 11 5 1 0 0 83 6 139
2017 Procurement 40 45 4 7 4 0 0 85 11 98
2017 Real property 49 47 0 0 4 0 0 96 4 25
2017 Materiel management 41 32 17 0 10 0 0 73 10 12
2017 Information management 41 31 16 6 4 2 0 74 10 80
2017 Information technology 30 40 18 8 4 1 0 70 12 1747
2017 Policy 27 57 0 11 0 0 6 89 11 19
2017 Project management 42 33 15 7 2 1 0 76 9 163
2017 Other services to the public 41 37 17 0 5 0 0 78 5 18
2017 None of the above 35 38 14 6 4 3 0 76 10 150
2014 Client contact centre 30 37 23 3 3 4 0 69 7 88
2014 Communications or public affairs 48 23 16 5 9 0 0 71 14 66
2014 Security 37 29 15 14 3 1 1 67 18 139
2014 Science and technology 24 39 21 7 7 2 0 64 14 117
2014 Administration and operations 45 37 9 5 4 1 0 82 9 372
2014 Human resources 36 43 11 7 4 0 0 79 10 162
2014 Financial management 41 37 13 5 3 1 0 79 8 203
2014 Procurement 41 37 12 5 3 2 0 80 8 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 34 49 11 6 0 0 0 83 6 18
2014 Information management 42 30 14 10 3 1 0 72 13 112
2014 Information technology 34 37 15 7 5 1 0 72 13 2510
2014 Internal audit 36 50 13 0 0 0 0 87 0 14
2014 Other services to the public 22 41 30 0 6 0 0 64 6 34
2014 None of the above 32 34 15 9 7 2 1 68 16 161

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 15 24 5 4 9 4 63 10 77
2019 Communications or public affairs 38 24 20 5 10 5 0 64 15 85
2019 Access to information and privacy 17 46 32 5 0 0 0 63 5 18
2019 Security 37 26 15 9 5 5 3 68 15 132
2019 Science and technology 40 32 18 0 3 4 3 77 3 67
2019 Administration and operations 41 25 14 5 8 5 2 71 14 312
2019 Human resources 39 27 11 7 2 10 4 77 10 194
2019 Financial management 30 31 16 7 3 9 4 71 11 168
2019 Procurement 34 30 18 5 5 5 3 69 11 100
2019 Real property 36 27 23 5 0 5 5 70 5 43
2019 Materiel management 36 11 24 23 0 6 0 50 24 17
2019 Information management 42 21 19 6 8 4 1 65 15 92
2019 Information technology 36 30 15 5 4 6 5 73 10 1822
2019 Internal audit 48 22 8 8 8 8 0 75 16 12
2019 Data sciences 45 23 14 13 0 0 4 71 14 22
2019 Policy 42 22 8 10 11 4 2 68 23 44
2019 Project management 41 24 15 6 5 3 5 71 13 228
2019 Other services to the public 30 37 14 5 8 0 6 71 14 21
2019 None of the above 35 30 13 7 6 3 8 71 15 146
2018 Client contact centre 20 25 31 0 10 13 2 52 11 49
2018 Communications or public affairs 25 22 17 17 9 7 2 53 28 79
2018 Security 25 39 17 6 7 3 2 68 14 118
2018 Science and technology 17 36 21 6 9 12 0 60 17 33
2018 Administration and operations 30 25 19 10 8 5 3 60 19 238
2018 Human resources 27 31 13 8 8 8 6 67 18 172
2018 Financial management 22 34 21 8 9 4 2 60 18 131
2018 Procurement 31 23 25 9 9 3 0 55 18 69
2018 Real property 41 32 19 3 0 6 0 77 3 37
2018 Materiel management 18 53 7 0 7 15 0 83 8 13
2018 Information management 37 28 18 10 1 3 3 69 12 70
2018 Information technology 25 32 19 7 4 8 5 66 13 1400
2018 Internal audit 22 27 16 17 8 6 6 54 27 18
2018 Data sciences 43 29 11 9 0 9 0 79 9 12
2018 Policy 37 27 19 13 0 3 0 66 14 25
2018 Project management 32 32 21 4 3 5 3 69 8 150
2018 Other services to the public 27 27 21 12 7 0 6 57 20 14
2018 None of the above 28 21 24 6 8 6 7 56 17 87
2017 Client contact centre 28 34 15 6 8 1 8 68 16 75
2017 Communications or public affairs 33 28 11 9 13 3 4 65 23 68
2017 Security 29 33 14 6 7 7 5 70 14 135
2017 Science and technology 22 33 23 8 3 4 8 62 12 73
2017 Administration and operations 31 30 15 7 7 6 5 68 15 311
2017 Human resources 31 33 13 8 4 5 5 72 13 139
2017 Financial management 24 34 13 6 12 7 4 65 21 139
2017 Procurement 28 34 19 6 10 3 0 64 16 98
2017 Real property 23 23 20 0 0 20 14 70 0 25
2017 Materiel management 32 24 8 0 19 8 8 68 22 12
2017 Information management 30 25 23 8 6 2 6 60 15 80
2017 Information technology 29 29 17 7 6 6 6 66 14 1746
2017 Policy 22 24 15 16 5 12 5 56 25 19
2017 Project management 40 28 17 6 3 2 4 72 10 163
2017 Other services to the public 25 48 12 5 5 0 5 76 11 18
2017 None of the above 25 27 24 8 3 6 8 60 13 150
2014 Client contact centre 20 28 21 10 10 4 7 54 23 88
2014 Communications or public affairs 46 24 8 9 6 3 5 75 16 66
2014 Security 26 30 18 11 6 4 5 61 19 139
2014 Science and technology 25 33 17 9 5 6 5 65 16 118
2014 Administration and operations 38 29 12 9 6 4 2 71 16 372
2014 Human resources 30 33 13 9 6 4 4 69 16 163
2014 Financial management 25 32 16 10 8 4 4 62 20 203
2014 Procurement 42 27 12 8 5 4 2 74 14 99
2014 Real property 45 32 5 14 5 0 0 77 18 22
2014 Materiel management 23 34 26 6 11 0 0 57 17 18
2014 Information management 36 28 15 5 10 5 2 68 16 112
2014 Information technology 35 29 16 6 5 5 5 71 12 2510
2014 Internal audit 15 43 14 22 7 0 0 57 28 14
2014 Other services to the public 8 28 23 15 23 0 3 37 39 34
2014 None of the above 26 34 15 7 8 4 6 67 17 161

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 38 17 9 6 4 1 66 16 77
2019 Communications or public affairs 41 28 14 11 4 1 0 70 16 86
2019 Access to information and privacy 34 34 27 5 0 0 0 68 5 18
2019 Security 28 41 10 12 6 3 0 71 18 132
2019 Science and technology 30 31 24 10 1 1 1 63 12 69
2019 Administration and operations 39 31 15 8 4 2 1 73 12 312
2019 Human resources 42 32 11 8 2 5 0 79 10 193
2019 Financial management 37 37 12 6 3 3 2 78 10 168
2019 Procurement 43 32 14 3 7 1 0 75 10 99
2019 Real property 51 27 8 7 5 0 2 80 12 43
2019 Materiel management 18 41 35 6 0 0 0 59 6 17
2019 Information management 33 30 14 10 5 6 1 68 17 92
2019 Information technology 29 36 18 8 5 4 1 68 13 1821
2019 Internal audit 44 28 8 8 0 0 13 83 9 12
2019 Data sciences 38 33 19 4 5 0 0 72 9 22
2019 Policy 43 39 0 7 6 4 0 86 14 44
2019 Project management 36 32 13 8 8 3 0 70 17 229
2019 Other services to the public 32 14 19 5 19 11 0 52 26 21
2019 None of the above 34 32 16 7 5 5 1 71 12 146
2018 Client contact centre 19 31 20 8 4 13 4 60 15 47
2018 Communications or public affairs 31 36 14 8 6 5 0 71 14 79
2018 Security 25 36 17 13 5 3 1 64 19 118
2018 Science and technology 29 30 21 3 9 9 0 64 13 33
2018 Administration and operations 36 37 13 7 4 1 1 75 12 236
2018 Human resources 44 34 8 7 3 3 1 82 10 171
2018 Financial management 22 34 20 16 2 4 2 60 19 131
2018 Procurement 38 30 11 6 10 2 3 71 17 70
2018 Real property 36 29 19 8 8 0 0 65 16 38
2018 Materiel management 14 39 24 0 7 15 0 63 9 13
2018 Information management 41 34 11 6 3 4 1 79 9 71
2018 Information technology 26 39 17 9 4 4 1 68 14 1405
2018 Internal audit 27 32 0 17 19 6 0 63 37 18
2018 Data sciences 15 44 11 9 0 22 0 75 11 12
2018 Policy 38 39 8 3 0 11 0 87 4 25
2018 Project management 36 38 13 6 3 4 0 77 9 148
2018 Other services to the public 26 32 13 5 11 6 6 67 18 15
2018 None of the above 31 32 18 5 6 7 1 68 12 88
2017 Client contact centre 29 38 11 14 6 3 0 69 20 75
2017 Communications or public affairs 40 35 3 8 12 2 0 77 20 68
2017 Security 28 39 13 10 4 5 0 71 15 134
2017 Science and technology 12 42 19 8 11 5 3 59 21 73
2017 Administration and operations 36 33 12 9 5 3 1 73 15 311
2017 Human resources 40 39 10 1 5 2 3 83 7 138
2017 Financial management 26 39 18 11 4 1 2 67 15 139
2017 Procurement 29 36 20 4 6 4 1 69 11 98
2017 Real property 19 43 4 19 8 6 0 67 29 25
2017 Materiel management 24 33 17 16 10 0 0 57 26 12
2017 Information management 35 32 11 11 7 3 0 69 19 80
2017 Information technology 27 36 15 10 6 5 1 67 17 1746
2017 Policy 42 31 21 0 0 0 6 78 0 19
2017 Project management 40 26 14 10 3 5 1 71 14 162
2017 Other services to the public 51 33 5 5 5 0 0 84 11 18
2017 None of the above 26 33 20 8 5 4 3 64 14 150
2014 Client contact centre 24 38 14 12 6 5 1 66 19 88
2014 Communications or public affairs 36 35 5 12 11 1 0 72 23 66
2014 Security 23 31 18 15 7 4 1 58 23 138
2014 Science and technology 22 36 15 16 8 2 1 60 24 117
2014 Administration and operations 30 34 11 13 4 5 2 69 19 372
2014 Human resources 29 40 10 8 7 4 1 73 16 163
2014 Financial management 20 34 12 21 8 3 2 56 30 203
2014 Procurement 38 37 8 8 5 4 0 78 13 99
2014 Real property 27 49 9 10 5 0 0 77 14 22
2014 Materiel management 17 49 16 0 6 12 0 76 7 18
2014 Information management 26 38 14 4 14 3 1 66 19 112
2014 Information technology 25 36 16 11 7 5 1 65 19 2507
2014 Internal audit 43 22 21 15 0 0 0 65 15 14
2014 Other services to the public 14 43 18 10 6 9 0 63 18 34
2014 None of the above 21 35 14 13 7 5 5 63 22 161

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 42 19 7 4 1 0 70 11 78
2019 Communications or public affairs 39 33 18 6 2 1 0 74 9 85
2019 Access to information and privacy 29 45 27 0 0 0 0 73 0 18
2019 Security 30 36 23 6 4 1 0 67 10 131
2019 Science and technology 30 25 39 3 3 0 0 55 6 69
2019 Administration and operations 41 29 19 7 2 2 0 72 9 312
2019 Human resources 39 34 16 7 2 2 0 74 9 194
2019 Financial management 29 37 19 7 4 3 0 69 11 167
2019 Procurement 36 38 18 3 4 1 0 75 7 99
2019 Real property 45 38 14 2 0 0 0 83 2 42
2019 Materiel management 30 29 30 6 6 0 0 59 11 17
2019 Information management 43 24 20 6 1 4 1 71 8 91
2019 Information technology 31 37 22 4 3 2 0 69 7 1822
2019 Internal audit 21 49 23 8 0 0 0 69 8 12
2019 Data sciences 43 47 10 0 0 0 0 90 0 22
2019 Policy 26 44 8 17 0 4 0 73 18 43
2019 Project management 31 36 18 9 4 2 0 68 14 226
2019 Other services to the public 28 43 5 9 12 3 0 73 22 21
2019 None of the above 33 31 21 6 4 5 1 68 10 147
2018 Client contact centre 25 26 29 6 8 5 0 54 15 47
2018 Communications or public affairs 25 46 19 7 3 0 0 71 10 79
2018 Security 27 36 25 7 3 2 1 65 10 117
2018 Science and technology 27 33 27 0 6 6 0 64 6 32
2018 Administration and operations 35 37 19 4 3 1 0 73 8 237
2018 Human resources 40 35 13 6 4 2 0 77 9 168
2018 Financial management 24 44 19 8 4 1 0 69 12 130
2018 Procurement 34 38 12 7 6 2 0 74 14 69
2018 Real property 38 31 15 14 3 0 0 69 16 38
2018 Materiel management 18 29 39 7 0 7 0 50 8 13
2018 Information management 41 29 25 4 0 0 1 71 4 70
2018 Information technology 29 37 22 7 3 2 0 67 10 1401
2018 Internal audit 32 29 28 6 6 0 0 61 11 18
2018 Data sciences 28 38 25 9 0 0 0 66 9 12
2018 Policy 25 47 12 7 0 9 0 79 8 25
2018 Project management 27 44 16 5 4 4 0 74 10 149
2018 Other services to the public 24 39 19 18 0 0 0 63 18 15
2018 None of the above 27 29 32 8 2 2 0 57 10 88

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 23 23 8 9 12 1 54 19 77
2019 Communications or public affairs 22 24 26 12 7 8 0 51 21 86
2019 Access to information and privacy 10 34 33 5 0 5 14 54 6 18
2019 Security 27 16 22 8 12 13 2 50 24 131
2019 Science and technology 17 38 20 9 6 10 1 62 16 69
2019 Administration and operations 27 19 21 9 13 9 2 52 24 310
2019 Human resources 23 26 19 8 13 8 2 55 24 191
2019 Financial management 16 21 18 12 13 16 3 47 31 169
2019 Procurement 29 20 26 9 6 7 2 54 17 97
2019 Real property 28 35 19 7 5 5 2 67 12 43
2019 Materiel management 24 23 24 12 11 6 0 50 24 17
2019 Information management 26 28 18 12 8 7 1 58 22 92
2019 Information technology 19 26 22 11 10 11 1 52 23 1820
2019 Internal audit 0 19 30 7 15 15 13 27 31 12
2019 Data sciences 31 18 10 13 4 23 0 64 23 22
2019 Policy 17 30 11 16 12 11 4 55 33 44
2019 Project management 19 26 21 10 11 10 3 52 24 228
2019 Other services to the public 16 19 26 0 18 21 0 45 23 20
2019 None of the above 27 19 15 12 11 14 1 54 28 147
2018 Client contact centre 10 13 25 10 16 21 5 31 35 47
2018 Communications or public affairs 10 22 23 17 17 10 1 36 38 79
2018 Security 13 24 27 8 17 10 2 42 28 117
2018 Science and technology 15 24 35 6 15 6 0 41 22 33
2018 Administration and operations 24 22 16 13 13 8 3 52 30 239
2018 Human resources 19 30 14 10 14 8 4 57 28 169
2018 Financial management 9 21 25 15 10 15 4 37 31 130
2018 Procurement 25 24 18 10 12 11 0 55 24 70
2018 Real property 25 27 19 16 3 11 0 58 21 38
2018 Materiel management 22 39 7 0 17 15 0 71 20 13
2018 Information management 25 18 24 7 11 14 1 50 21 71
2018 Information technology 16 23 23 13 10 13 2 46 27 1402
2018 Internal audit 11 26 22 5 12 24 0 49 22 18
2018 Data sciences 23 23 15 14 9 16 0 55 27 12
2018 Policy 18 19 11 18 8 22 3 50 35 25
2018 Project management 14 26 21 15 9 12 3 46 29 149
2018 Other services to the public 25 19 26 20 5 6 0 46 26 15
2018 None of the above 20 20 29 8 11 10 2 46 22 88
2017 Client contact centre 26 17 18 10 12 13 3 51 27 75
2017 Communications or public affairs 20 18 19 7 21 9 5 45 33 68
2017 Security 16 25 15 8 16 17 2 51 30 134
2017 Science and technology 5 32 24 13 9 12 4 44 27 73
2017 Administration and operations 21 22 19 9 15 10 4 50 28 311
2017 Human resources 22 20 16 14 14 9 5 49 32 138
2017 Financial management 13 15 26 15 19 9 3 32 39 139
2017 Procurement 20 34 17 7 14 7 0 59 23 97
2017 Real property 8 20 24 12 7 26 4 39 27 25
2017 Materiel management 8 33 17 0 26 17 0 49 31 12
2017 Information management 23 14 29 3 18 9 4 42 24 79
2017 Information technology 15 22 21 14 13 13 2 44 31 1745
2017 Policy 15 16 11 21 10 21 6 43 43 19
2017 Project management 22 21 20 9 12 12 4 52 25 162
2017 Other services to the public 22 45 10 5 5 12 0 76 12 18
2017 None of the above 16 19 23 14 9 14 5 43 29 150
2014 Client contact centre 7 20 29 14 13 15 2 32 32 88
2014 Communications or public affairs 18 12 12 21 19 17 0 36 49 66
2014 Security 9 15 25 17 18 14 2 28 42 139
2014 Science and technology 9 21 18 16 23 8 4 34 45 117
2014 Administration and operations 16 22 20 14 15 9 5 44 34 372
2014 Human resources 8 21 24 15 16 11 4 35 37 163
2014 Financial management 11 20 19 16 13 15 7 39 37 203
2014 Procurement 16 19 22 13 18 8 4 40 35 99
2014 Real property 27 32 14 19 0 5 4 64 21 22
2014 Materiel management 12 21 40 5 6 12 5 39 13 18
2014 Information management 20 18 14 19 20 7 3 42 42 113
2014 Information technology 12 23 20 14 15 14 2 42 34 2509
2014 Internal audit 22 7 22 6 7 29 7 46 20 14
2014 Other services to the public 11 15 27 8 21 11 6 32 36 34
2014 None of the above 16 20 22 11 14 13 4 43 30 161

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 32 50 7 10 1 0 0 82 12 78
2019 Communications or public affairs 44 40 2 12 2 0 0 84 14 86
2019 Access to information and privacy 32 50 0 13 5 0 0 82 18 18
2019 Security 38 42 7 10 3 0 0 80 13 132
2019 Science and technology 26 40 12 19 3 0 0 66 22 69
2019 Administration and operations 55 33 3 8 2 0 0 88 10 311
2019 Human resources 43 44 2 9 2 0 0 87 11 194
2019 Financial management 45 42 5 7 1 0 0 87 8 169
2019 Procurement 49 38 4 3 5 0 0 88 8 100
2019 Real property 50 41 5 5 0 0 0 91 5 43
2019 Materiel management 11 71 0 12 6 0 0 82 18 17
2019 Information management 45 42 5 5 2 0 0 88 7 91
2019 Information technology 31 45 7 13 4 0 0 76 17 1823
2019 Internal audit 15 64 8 0 13 0 0 79 13 12
2019 Data sciences 44 31 5 19 0 0 0 76 19 22
2019 Policy 40 46 2 12 0 0 0 86 12 44
2019 Project management 40 41 7 10 3 0 0 81 12 229
2019 Other services to the public 38 37 6 10 9 0 0 75 19 21
2019 None of the above 40 34 6 14 5 1 1 75 19 147
2017 Client contact centre 35 41 12 8 4 0 0 76 12 75
2017 Communications or public affairs 25 51 4 14 6 0 0 76 20 67
2017 Security 26 47 10 12 5 0 0 73 18 135
2017 Science and technology 20 52 15 8 5 0 0 72 13 73
2017 Administration and operations 37 49 4 8 2 0 0 86 10 311
2017 Human resources 36 48 3 8 3 0 1 85 12 139
2017 Financial management 32 47 7 12 1 1 0 79 14 138
2017 Procurement 36 49 3 9 4 0 0 84 13 98
2017 Real property 34 47 8 7 4 0 0 81 11 25
2017 Materiel management 33 48 8 10 0 0 0 81 10 12
2017 Information management 28 34 9 20 9 0 0 62 29 79
2017 Information technology 18 48 7 17 9 0 0 67 26 1745
2017 Policy 15 69 11 0 5 0 0 84 5 19
2017 Project management 26 48 6 13 7 1 0 74 20 163
2017 Other services to the public 30 48 11 7 5 0 0 77 12 18
2017 None of the above 26 48 9 11 6 1 0 74 17 149
2014 Client contact centre 27 44 13 13 4 0 0 71 17 88
2014 Communications or public affairs 32 45 3 12 7 0 0 77 19 66
2014 Security 20 36 11 18 15 0 0 56 33 139
2014 Science and technology 22 34 14 16 14 0 0 57 30 118
2014 Administration and operations 38 39 6 11 6 0 0 78 17 372
2014 Human resources 31 49 5 12 4 0 0 80 15 163
2014 Financial management 39 42 4 10 5 0 0 81 15 203
2014 Procurement 42 42 2 11 3 0 0 84 14 99
2014 Real property 36 41 4 4 14 0 0 77 18 22
2014 Materiel management 12 56 6 27 0 0 0 67 27 18
2014 Information management 30 43 6 12 9 0 0 73 21 113
2014 Information technology 19 40 8 21 12 0 0 60 32 2511
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 29 50 5 8 7 0 0 79 15 34
2014 None of the above 24 45 7 13 11 1 0 69 24 161

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 43 31 15 7 4 0 0 75 10 78
2019 Communications or public affairs 66 23 2 6 3 0 0 89 9 86
2019 Access to information and privacy 43 31 0 19 7 0 0 74 26 18
2019 Security 45 38 5 4 7 0 1 84 11 132
2019 Science and technology 41 35 15 5 4 0 0 75 9 69
2019 Administration and operations 54 30 5 7 4 0 0 85 10 311
2019 Human resources 50 36 4 7 3 0 0 86 10 194
2019 Financial management 50 35 5 8 2 0 0 85 10 169
2019 Procurement 59 26 5 4 5 0 0 85 9 98
2019 Real property 68 25 5 2 0 0 0 93 2 43
2019 Materiel management 35 47 6 12 0 0 0 83 12 17
2019 Information management 54 32 2 6 4 0 1 87 11 91
2019 Information technology 45 32 9 9 5 0 0 77 14 1822
2019 Internal audit 41 45 8 7 0 0 0 86 7 12
2019 Data sciences 44 27 19 10 0 0 0 71 10 22
2019 Policy 44 24 4 28 0 0 0 68 28 44
2019 Project management 51 29 9 6 5 0 0 80 11 229
2019 Other services to the public 58 21 18 0 4 0 0 79 4 21
2019 None of the above 43 34 6 8 8 0 1 77 16 147
2017 Client contact centre 36 35 14 5 9 0 0 71 15 75
2017 Communications or public affairs 30 41 6 13 11 0 0 70 24 68
2017 Security 37 34 9 11 10 0 0 71 21 135
2017 Science and technology 32 42 16 1 8 0 1 74 9 73
2017 Administration and operations 44 38 9 5 4 0 0 82 9 311
2017 Human resources 41 34 9 9 6 0 2 77 14 139
2017 Financial management 33 47 8 11 1 0 0 80 12 139
2017 Procurement 45 38 4 7 5 1 0 84 12 98
2017 Real property 49 39 8 3 0 0 0 89 3 25
2017 Materiel management 40 24 17 19 0 0 0 65 19 12
2017 Information management 46 25 11 11 5 0 1 72 17 80
2017 Information technology 38 39 8 9 6 0 0 76 15 1747
2017 Policy 53 31 5 5 5 0 0 84 11 19
2017 Project management 42 39 9 6 5 0 0 81 11 163
2017 Other services to the public 40 32 6 17 5 0 0 72 23 18
2017 None of the above 44 33 7 10 5 0 1 78 15 150
2014 Client contact centre 41 36 10 10 2 0 0 78 13 88
2014 Communications or public affairs 37 25 8 21 9 0 0 62 30 66
2014 Security 39 32 6 13 8 0 1 73 21 139
2014 Science and technology 32 36 9 13 9 0 0 69 22 118
2014 Administration and operations 48 34 8 7 3 0 0 82 10 372
2014 Human resources 29 28 7 17 19 0 0 57 36 163
2014 Financial management 42 34 11 5 7 0 0 77 12 202
2014 Procurement 55 26 6 8 5 0 0 81 13 100
2014 Real property 62 24 0 5 10 0 0 86 14 21
2014 Materiel management 39 33 11 6 11 0 0 72 17 18
2014 Information management 41 36 5 11 7 0 0 76 18 113
2014 Information technology 39 37 9 10 6 0 0 75 15 2511
2014 Internal audit 65 28 7 0 0 0 0 93 0 14
2014 Other services to the public 10 70 6 5 9 0 0 80 14 34
2014 None of the above 35 39 10 10 6 0 1 75 15 161

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 46 36 8 8 3 0 0 82 10 78
2019 Communications or public affairs 59 25 9 3 2 2 0 86 5 85
2019 Access to information and privacy 44 32 24 0 0 0 0 76 0 18
2019 Security 43 39 9 7 2 0 0 82 9 129
2019 Science and technology 47 33 16 1 3 0 0 80 4 69
2019 Administration and operations 53 29 9 7 2 0 0 82 9 312
2019 Human resources 53 34 7 5 1 0 0 87 6 191
2019 Financial management 47 37 11 2 3 1 0 85 5 166
2019 Procurement 55 27 7 6 5 0 0 82 11 99
2019 Real property 59 26 10 2 2 0 0 85 5 41
2019 Materiel management 35 42 17 0 6 0 0 77 6 17
2019 Information management 57 28 11 3 0 0 1 86 3 91
2019 Information technology 43 37 11 6 2 0 0 81 9 1817
2019 Internal audit 54 46 0 0 0 0 0 100 0 12
2019 Data sciences 54 23 0 13 9 0 0 77 23 22
2019 Policy 45 34 2 16 4 0 0 79 19 44
2019 Project management 47 33 11 7 1 0 1 80 8 225
2019 Other services to the public 45 32 5 10 8 0 0 76 19 21
2019 None of the above 45 30 12 8 3 1 1 77 11 143
2017 Client contact centre 41 41 12 1 4 0 0 83 5 74
2017 Communications or public affairs 46 32 10 8 5 0 0 78 12 68
2017 Security 39 39 8 11 1 1 0 79 13 135
2017 Science and technology 35 53 5 4 3 0 0 88 7 73
2017 Administration and operations 47 35 10 5 2 1 1 83 7 308
2017 Human resources 49 38 8 2 1 0 2 89 3 138
2017 Financial management 32 50 11 5 1 0 0 83 6 139
2017 Procurement 48 42 3 2 4 0 1 91 6 98
2017 Real property 53 27 16 4 0 0 0 80 4 25
2017 Materiel management 41 16 24 8 10 0 0 57 19 12
2017 Information management 39 39 10 6 5 0 0 78 11 79
2017 Information technology 37 42 12 6 2 0 0 79 9 1746
2017 Policy 43 41 11 5 0 0 0 84 5 19
2017 Project management 45 38 10 4 2 0 1 83 7 161
2017 Other services to the public 48 34 7 6 6 0 0 82 11 17
2017 None of the above 36 41 12 7 4 1 1 78 11 149
2014 Client contact centre 28 45 15 10 1 1 0 74 11 88
2014 Communications or public affairs 34 43 6 12 4 0 0 77 17 65
2014 Security 37 38 13 6 6 0 0 75 12 139
2014 Science and technology 22 46 14 10 7 1 0 69 17 117
2014 Administration and operations 39 41 10 6 3 0 1 81 10 372
2014 Human resources 39 37 14 7 2 1 0 77 9 162
2014 Financial management 37 39 14 6 4 0 1 76 10 203
2014 Procurement 50 33 7 8 3 0 0 82 11 99
2014 Real property 49 32 14 0 5 0 0 82 5 22
2014 Materiel management 28 50 16 6 0 0 0 78 6 18
2014 Information management 41 33 9 10 5 2 0 76 15 113
2014 Information technology 35 39 14 8 3 1 0 74 11 2510
2014 Internal audit 57 35 7 0 0 0 0 93 0 14
2014 Other services to the public 10 61 13 8 8 0 0 70 17 34
2014 None of the above 39 36 12 7 5 1 1 76 12 160

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 49 19 11 14 6 0 0 68 21 78
2019 Communications or public affairs 71 9 5 9 5 0 0 80 15 86
2019 Access to information and privacy 71 17 7 0 5 0 0 88 5 18
2019 Security 55 22 10 10 2 1 0 78 12 132
2019 Science and technology 49 15 13 12 8 2 1 67 20 68
2019 Administration and operations 60 23 8 7 2 0 1 83 9 312
2019 Human resources 54 28 9 6 3 0 0 82 9 194
2019 Financial management 54 29 7 7 3 0 0 83 11 169
2019 Procurement 71 14 5 3 7 0 0 85 10 99
2019 Real property 65 19 7 9 0 0 0 84 9 42
2019 Materiel management 47 29 24 0 0 0 0 76 0 17
2019 Information management 67 18 4 9 1 0 1 86 10 91
2019 Information technology 58 22 8 7 4 0 0 81 11 1819
2019 Internal audit 72 22 7 0 0 0 0 93 0 12
2019 Data sciences 48 19 13 14 5 0 0 68 19 22
2019 Policy 71 19 0 2 8 0 0 90 10 44
2019 Project management 56 22 8 8 4 0 0 79 12 228
2019 Other services to the public 72 9 14 0 5 0 0 81 5 21
2019 None of the above 64 14 9 7 3 1 2 80 11 146
2017 Client contact centre 35 40 12 8 5 0 0 75 13 75
2017 Communications or public affairs 53 21 8 10 7 0 0 75 17 68
2017 Security 59 20 9 7 3 0 2 81 10 135
2017 Science and technology 40 24 8 10 17 0 0 65 27 73
2017 Administration and operations 54 26 5 9 5 0 0 80 14 311
2017 Human resources 53 24 6 14 2 0 2 78 16 138
2017 Financial management 46 36 8 9 1 0 0 81 10 139
2017 Procurement 67 21 5 3 4 0 0 88 7 98
2017 Real property 53 23 8 12 4 0 0 76 16 25
2017 Materiel management 59 24 8 0 8 0 0 83 8 12
2017 Information management 56 20 11 8 5 0 0 76 13 79
2017 Information technology 52 23 8 10 6 0 1 76 16 1749
2017 Policy 69 15 6 5 5 0 0 84 11 19
2017 Project management 60 18 7 11 4 0 0 78 15 163
2017 Other services to the public 62 26 7 5 0 0 0 88 5 18
2017 None of the above 57 20 9 7 5 0 1 78 13 149
2014 Client contact centre 35 25 15 13 8 0 4 62 22 88
2014 Communications or public affairs 59 25 5 5 6 0 0 85 10 65
2014 Security 52 17 13 9 7 0 3 71 16 139
2014 Science and technology 33 23 15 17 8 0 3 58 26 117
2014 Administration and operations 57 24 5 10 4 0 0 81 14 372
2014 Human resources 42 31 10 12 5 0 0 73 17 163
2014 Financial management 39 28 10 16 6 0 0 68 22 203
2014 Procurement 70 18 4 4 2 0 2 90 6 99
2014 Real property 49 23 9 10 9 0 0 72 19 22
2014 Materiel management 38 17 11 35 0 0 0 55 35 18
2014 Information management 54 23 11 9 3 0 1 78 12 113
2014 Information technology 51 24 8 9 6 0 1 77 15 2510
2014 Internal audit 66 14 7 7 6 0 0 80 13 14
2014 Other services to the public 52 36 6 6 0 0 0 88 6 34
2014 None of the above 51 25 11 6 4 0 3 78 10 161

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 24 8 6 3 1 1 82 9 77
2019 Communications or public affairs 80 13 2 4 1 0 0 93 5 86
2019 Access to information and privacy 70 20 5 0 5 0 0 90 5 17
2019 Security 62 16 9 7 5 0 1 79 12 132
2019 Science and technology 51 17 15 9 6 0 1 69 15 68
2019 Administration and operations 68 17 7 5 2 0 1 85 7 312
2019 Human resources 69 21 4 5 1 0 1 90 6 194
2019 Financial management 53 32 7 5 3 0 1 86 7 169
2019 Procurement 73 14 5 3 4 0 1 88 7 100
2019 Real property 68 20 7 2 2 0 0 88 5 43
2019 Materiel management 53 24 23 0 0 0 0 77 0 17
2019 Information management 72 10 6 6 2 1 2 85 8 92
2019 Information technology 61 20 9 6 3 0 2 82 9 1821
2019 Internal audit 85 15 0 0 0 0 0 100 0 12
2019 Data sciences 66 20 5 10 0 0 0 85 10 21
2019 Policy 66 18 2 8 6 0 0 84 14 44
2019 Project management 57 24 10 5 3 0 0 82 9 229
2019 Other services to the public 62 10 14 0 5 0 10 79 5 21
2019 None of the above 61 19 5 6 5 1 3 84 11 147
2017 Client contact centre 44 29 6 9 4 3 5 79 14 75
2017 Communications or public affairs 64 22 4 4 6 0 0 86 10 68
2017 Security 56 25 7 7 2 0 2 83 10 135
2017 Science and technology 48 21 12 7 12 0 0 69 19 73
2017 Administration and operations 57 26 6 7 2 0 1 84 9 311
2017 Human resources 67 24 3 4 1 0 1 92 4 139
2017 Financial management 53 26 7 10 3 1 0 79 14 139
2017 Procurement 63 18 9 1 5 1 2 84 6 98
2017 Real property 57 20 8 8 4 0 4 80 12 25
2017 Materiel management 75 8 0 0 8 0 8 91 9 12
2017 Information management 64 15 8 4 7 0 3 81 12 80
2017 Information technology 57 21 9 6 5 0 2 79 12 1746
2017 Policy 76 13 6 5 0 0 0 89 5 19
2017 Project management 63 20 8 7 3 0 0 82 10 163
2017 Other services to the public 57 16 11 11 0 0 6 76 11 18
2017 None of the above 56 18 11 5 5 0 4 78 11 150
2014 Client contact centre 45 27 7 7 11 1 2 75 18 88
2014 Communications or public affairs 70 21 3 1 5 0 0 91 6 66
2014 Security 59 19 11 5 4 0 3 80 9 139
2014 Science and technology 43 27 9 12 5 0 4 73 18 117
2014 Administration and operations 62 21 5 6 4 0 2 84 10 372
2014 Human resources 68 23 4 5 1 0 1 91 5 163
2014 Financial management 55 20 12 7 4 0 2 76 11 203
2014 Procurement 77 13 3 1 4 1 1 92 5 100
2014 Real property 63 28 4 5 0 0 0 91 5 22
2014 Materiel management 49 23 5 23 0 0 0 72 23 18
2014 Information management 53 25 12 3 3 0 4 81 6 113
2014 Information technology 61 18 8 6 4 0 3 81 11 2510
2014 Internal audit 80 7 7 6 0 0 0 87 6 14
2014 Other services to the public 51 37 3 0 3 3 3 95 3 34
2014 None of the above 62 20 6 3 3 1 5 87 7 161

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 83 10 3 3 0 0 1 95 3 78
2019 Communications or public affairs 91 5 1 2 1 0 0 95 3 86
2019 Access to information and privacy 85 15 0 0 0 0 0 100 0 18
2019 Security 75 16 5 2 1 0 2 92 3 132
2019 Science and technology 75 11 9 0 3 0 1 87 3 69
2019 Administration and operations 86 7 4 1 1 0 1 94 2 310
2019 Human resources 89 10 1 0 1 0 0 99 1 193
2019 Financial management 78 17 1 3 2 0 0 94 5 166
2019 Procurement 79 10 4 0 6 0 1 90 6 99
2019 Real property 84 16 0 0 0 0 0 100 0 43
2019 Materiel management 76 13 12 0 0 0 0 88 0 17
2019 Information management 82 9 4 2 0 0 3 94 2 92
2019 Information technology 80 12 4 1 1 0 1 94 3 1821
2019 Internal audit 85 8 0 8 0 0 0 92 8 12
2019 Data sciences 90 5 5 0 0 0 0 95 0 22
2019 Policy 92 6 0 2 0 0 0 98 2 44
2019 Project management 78 12 7 2 1 0 0 90 3 228
2019 Other services to the public 86 0 9 0 5 0 0 86 5 21
2019 None of the above 81 5 4 5 1 1 2 89 7 147
2017 Client contact centre 66 21 5 4 3 1 0 88 7 75
2017 Communications or public affairs 84 13 0 1 2 0 0 97 3 68
2017 Security 77 14 4 3 2 0 1 91 5 135
2017 Science and technology 73 21 0 0 5 0 0 95 5 73
2017 Administration and operations 77 17 3 2 2 0 1 94 4 311
2017 Human resources 85 13 1 0 0 0 1 99 0 139
2017 Financial management 75 18 1 4 1 0 0 94 5 139
2017 Procurement 76 15 2 2 5 0 0 91 7 97
2017 Real property 88 8 0 4 0 0 0 96 4 25
2017 Materiel management 83 8 0 0 0 0 8 100 0 12
2017 Information management 77 11 3 4 2 0 3 91 6 80
2017 Information technology 74 16 4 2 3 0 1 90 5 1748
2017 Policy 89 11 0 0 0 0 0 100 0 19
2017 Project management 84 9 4 1 1 0 1 94 2 163
2017 Other services to the public 61 21 7 5 0 0 6 87 6 18
2017 None of the above 73 11 7 5 3 0 1 85 9 150
2014 Client contact centre 64 20 10 2 2 0 1 85 5 88
2014 Communications or public affairs 79 12 1 2 6 0 0 91 8 66
2014 Security 72 13 7 1 3 0 3 88 4 139
2014 Science and technology 55 22 7 6 7 0 3 80 13 118
2014 Administration and operations 80 13 2 2 3 0 1 94 4 372
2014 Human resources 79 16 4 1 0 0 0 95 1 163
2014 Financial management 74 18 3 1 3 1 1 93 3 203
2014 Procurement 78 10 2 3 5 1 1 90 8 99
2014 Real property 87 9 4 0 0 0 0 96 0 22
2014 Materiel management 84 11 6 0 0 0 0 94 0 18
2014 Information management 64 21 8 3 1 0 4 88 4 112
2014 Information technology 73 14 5 3 3 0 2 89 5 2510
2014 Internal audit 85 0 7 7 0 0 0 85 7 14
2014 Other services to the public 67 29 0 4 0 0 0 96 4 34
2014 None of the above 70 17 5 2 2 1 3 91 5 161

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 22 17 6 3 1 0 74 9 78
2019 Communications or public affairs 47 33 12 4 1 2 0 82 5 86
2019 Access to information and privacy 48 35 5 0 5 0 7 89 5 18
2019 Security 54 22 13 4 2 5 0 80 6 132
2019 Science and technology 49 25 16 3 0 6 1 80 3 69
2019 Administration and operations 57 20 12 7 2 2 1 79 9 313
2019 Human resources 45 26 18 7 0 3 1 73 8 194
2019 Financial management 54 24 14 4 2 2 0 80 6 169
2019 Procurement 49 31 11 5 3 2 0 81 8 99
2019 Real property 55 30 13 0 2 0 0 84 2 43
2019 Materiel management 70 18 0 0 0 0 12 100 0 17
2019 Information management 51 28 6 7 1 5 1 85 8 92
2019 Information technology 48 27 11 4 2 8 1 82 6 1825
2019 Internal audit 43 8 13 15 0 8 13 64 19 12
2019 Data sciences 55 18 18 8 0 0 0 74 8 22
2019 Policy 53 22 12 6 4 2 0 77 10 44
2019 Project management 51 27 11 3 3 5 0 83 6 229
2019 Other services to the public 36 36 11 8 0 8 0 79 9 21
2019 None of the above 55 20 10 3 4 9 0 83 7 146

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 42 10 11 1 1 0 78 12 78
2019 Communications or public affairs 29 39 11 12 6 1 1 70 18 86
2019 Access to information and privacy 5 46 29 15 0 0 6 54 16 18
2019 Security 38 49 6 3 2 1 1 88 5 132
2019 Science and technology 36 40 17 0 2 2 1 80 2 69
2019 Administration and operations 36 37 13 7 4 2 2 76 11 311
2019 Human resources 43 32 8 9 1 1 7 81 10 192
2019 Financial management 38 41 9 4 3 2 3 83 8 169
2019 Procurement 31 51 8 7 2 1 0 83 9 99
2019 Real property 37 49 5 9 0 0 0 86 9 43
2019 Materiel management 56 38 6 0 0 0 0 94 0 16
2019 Information management 34 40 16 7 1 0 1 75 8 92
2019 Information technology 37 47 8 5 1 1 2 86 6 1821
2019 Internal audit 44 44 13 0 0 0 0 87 0 12
2019 Data sciences 27 58 5 5 0 0 4 89 5 22
2019 Policy 29 49 6 9 2 0 4 82 12 44
2019 Project management 43 39 7 5 1 2 3 86 6 229
2019 Other services to the public 35 29 15 17 3 0 0 64 21 21
2019 None of the above 45 36 11 4 3 0 1 82 7 146

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 24 22 1 1 4 0 75 3 77
2019 Communications or public affairs 45 34 7 4 1 9 0 86 6 86
2019 Access to information and privacy 43 29 17 0 0 5 6 81 0 18
2019 Security 56 27 11 2 0 3 1 86 2 132
2019 Science and technology 55 29 10 0 1 3 1 88 2 69
2019 Administration and operations 56 21 9 2 2 8 2 86 5 310
2019 Human resources 53 23 7 2 0 6 8 89 3 193
2019 Financial management 60 23 7 2 0 4 4 90 2 168
2019 Procurement 61 25 6 1 2 5 0 90 3 99
2019 Real property 61 34 5 0 0 0 0 95 0 43
2019 Materiel management 68 14 0 0 6 6 6 93 7 16
2019 Information management 60 24 7 4 2 3 0 86 6 92
2019 Information technology 57 26 9 1 1 4 2 88 2 1824
2019 Internal audit 72 15 13 0 0 0 0 87 0 12
2019 Data sciences 68 28 0 0 0 0 4 100 0 22
2019 Policy 54 21 8 8 0 9 0 83 9 44
2019 Project management 53 25 11 1 1 5 3 85 2 230
2019 Other services to the public 70 12 5 0 4 9 0 91 4 21
2019 None of the above 62 20 9 1 1 6 1 88 3 146

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 9 91 77
2019 Communications or public affairs 12 88 85
2019 Security 8 92 132
2019 Science and technology 10 90 69
2019 Administration and operations 13 87 313
2019 Human resources 11 89 194
2019 Financial management 11 89 169
2019 Information management 11 89 92
2019 Information technology 9 91 1822
2019 Internal audit 0 100 12
2019 Policy 21 79 44
2019 Project management 12 88 230
2019 None of the above 9 91 147
2018 Client contact centre 12 88 49
2018 Communications or public affairs 14 86 79
2018 Security 8 92 119
2018 Administration and operations 10 90 240
2018 Human resources 14 86 169
2018 Financial management 13 87 131
2018 Information management 12 88 70
2018 Information technology 9 91 1400
2018 Project management 14 86 150
2018 None of the above 15 85 88

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 48 52 43
2019 Human resources 29 71 21
2019 Financial management 43 57 19
2019 Information technology 46 54 162
2019 Project management 45 55 28
2019 None of the above 38 62 13
2018 Administration and operations 67 33 26
2018 Human resources 34 66 24
2018 Financial management 72 28 17
2018 Information technology 50 50 130
2018 Project management 33 67 19
2018 None of the above 47 53 13

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 55 45 43
2019 Human resources 70 30 21
2019 Financial management 58 42 19
2019 Information technology 52 48 162
2019 Project management 72 28 28
2019 None of the above 61 39 13
2018 Administration and operations 65 35 26
2018 Financial management 54 46 17
2018 Information technology 60 40 130
2018 Project management 67 33 19
2018 None of the above 46 54 13

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Financial management 31 69 19
2019 Information management 0 100 11
2019 Information technology 5 95 162
2019 None of the above 0 100 13
2018 Human resources 0 100 24
2018 Financial management 0 100 17
2018 Information technology 9 91 130

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Administration and operations 0 100 43
2019 Human resources 0 100 21
2019 Financial management 0 100 19
2019 Information management 0 100 11
2019 Information technology 0 100 162
2019 Policy 0 100 10
2019 Project management 0 100 28
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 26
2018 Human resources 0 100 24
2018 Financial management 0 100 17
2018 Information technology 0 100 130
2018 Project management 0 100 19
2018 None of the above 0 100 13

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 15 85 162
2018 Communications or public affairs 0 100 11
2018 Administration and operations 0 100 26
2018 Information technology 16 84 130

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Administration and operations 0 100 43
2019 Financial management 0 100 19
2019 Policy 0 100 10
2019 Project management 0 100 28
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 11
2018 Financial management 0 100 17

Question 59g. From whom did you experience harassment on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Human resources 0 100 21
2019 Financial management 0 100 19
2019 Information management 0 100 11
2019 Information technology 4 96 162
2019 Policy 0 100 10
2018 Communications or public affairs 0 100 11
2018 Information technology 5 95 130

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 44 56 10
2019 Administration and operations 43 57 43
2019 Human resources 36 64 21
2019 Financial management 47 53 19
2019 Information technology 47 53 162
2019 Project management 35 65 28
2018 Communications or public affairs 54 46 11
2018 Administration and operations 27 73 26
2018 Human resources 29 71 24
2018 Financial management 40 60 17
2018 Information technology 42 58 130
2018 Project management 52 48 19
2018 None of the above 53 47 13

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 44 56 10
2019 Security 51 49 10
2019 Administration and operations 54 46 43
2019 Human resources 28 72 21
2019 Financial management 48 52 19
2019 Information technology 38 62 162
2019 Project management 48 52 28
2019 None of the above 38 62 13
2018 Communications or public affairs 50 50 11
2018 Administration and operations 45 55 26
2018 Human resources 47 53 24
2018 Information technology 33 67 130
2018 Project management 44 56 19
2018 None of the above 37 63 13

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 53 47 43
2019 Human resources 41 59 21
2019 Financial management 38 62 19
2019 Information management 54 46 11
2019 Information technology 41 59 162
2019 Project management 48 52 28
2019 None of the above 59 41 13
2018 Communications or public affairs 58 42 11
2018 Administration and operations 65 35 26
2018 Human resources 57 43 24
2018 Financial management 42 58 17
2018 Information technology 50 50 130
2018 Project management 43 57 19

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 40 60 43
2019 Human resources 38 62 21
2019 Financial management 27 73 19
2019 Information technology 44 56 162
2019 Project management 35 65 28
2018 Administration and operations 39 61 26
2018 Human resources 46 54 24
2018 Information technology 38 62 130
2018 Project management 38 62 19
2018 None of the above 39 61 13

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 36 64 43
2019 Human resources 26 74 21
2019 Information management 55 45 11
2019 Information technology 29 71 162
2019 Project management 32 68 28
2018 Administration and operations 47 53 26
2018 Human resources 37 63 24
2018 Financial management 36 64 17
2018 Information technology 31 69 130

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 57 43 43
2019 Human resources 51 49 21
2019 Financial management 53 47 19
2019 Information technology 51 49 162
2019 Project management 62 38 28
2019 None of the above 53 47 13
2018 Communications or public affairs 42 58 11
2018 Administration and operations 57 43 26
2018 Human resources 42 58 24
2018 Financial management 34 66 17
2018 Information technology 55 45 130

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 18 82 43
2019 Human resources 24 76 21
2019 Financial management 31 69 19
2019 Information management 45 55 11
2019 Information technology 38 62 162
2019 Project management 32 68 28
2018 Administration and operations 32 68 26
2018 Information technology 31 69 130
2018 Project management 38 62 19

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Administration and operations 0 100 43
2019 Human resources 0 100 21
2019 Financial management 0 100 19
2019 Information management 0 100 11
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 11
2018 Human resources 0 100 24
2018 Financial management 0 100 17
2018 Project management 0 100 19

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 21
2019 Financial management 0 100 19
2019 Information management 0 100 11
2019 Information technology 4 96 162
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 11
2018 Information technology 9 91 130
2018 None of the above 47 53 13

Question 60j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Financial management 0 100 19
2019 Information technology 12 88 162
2018 Administration and operations 0 100 26
2018 Information technology 11 89 130
2018 Project management 0 100 19

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 56 44 43
2019 Human resources 37 63 21
2019 Financial management 53 47 19
2019 Information management 45 55 11
2019 Information technology 50 50 162
2019 Project management 59 41 28
2019 None of the above 64 36 13
2018 Administration and operations 63 37 26
2018 Human resources 47 53 24
2018 Financial management 53 47 17
2018 Information technology 52 48 130
2018 Project management 57 43 19

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 30 70 43
2019 Human resources 28 72 21
2019 Financial management 32 68 19
2019 Information technology 21 79 162
2019 Project management 17 83 28
2018 Administration and operations 31 69 26
2018 Financial management 40 60 17
2018 Information technology 21 79 130
2018 None of the above 46 54 13

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Administration and operations 25 75 43
2019 Information technology 13 87 162
2019 Project management 21 79 28
2019 None of the above 0 100 13
2018 Information technology 15 85 130

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 63 37 43
2019 Human resources 57 43 21
2019 Financial management 58 42 19
2019 Information technology 54 46 160
2019 Project management 56 44 28
2019 None of the above 52 48 13
2018 Administration and operations 61 39 26
2018 Human resources 60 40 24
2018 Financial management 62 38 17
2018 Information technology 57 43 130
2018 Project management 76 24 19

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 36 64 43
2019 Financial management 32 68 19
2019 Information technology 28 72 160
2019 Project management 22 78 28
2018 Administration and operations 24 76 26
2018 Information technology 30 70 130
2018 Project management 24 76 19

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 15 85 43
2019 Information technology 12 88 160
2018 Human resources 0 100 24
2018 Financial management 0 100 17
2018 Information technology 8 92 130

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Administration and operations 20 80 43
2019 Information technology 15 85 160
2018 Communications or public affairs 0 100 11
2018 Administration and operations 27 73 26
2018 Information technology 19 81 130

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 14 86 160
2018 Communications or public affairs 0 100 11
2018 Human resources 0 100 24
2018 Information technology 7 93 130

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Financial management 0 100 19
2019 Information management 0 100 11
2019 Information technology 6 94 160
2019 None of the above 0 100 13
2018 Financial management 0 100 17
2018 Information technology 6 94 130
2018 None of the above 0 100 13

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 15 85 43
2019 Human resources 0 100 21
2019 Information management 0 100 11
2019 Information technology 16 84 160
2018 Information technology 19 81 130
2018 None of the above 0 100 13

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Administration and operations 18 82 43
2019 Information technology 13 87 160
2018 Communications or public affairs 0 100 11
2018 Administration and operations 20 80 26
2018 Information technology 14 86 130

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 24 76 43
2019 Human resources 24 76 21
2019 Information technology 25 75 160
2019 Project management 34 66 28
2018 Administration and operations 20 80 26
2018 Human resources 28 72 24
2018 Information technology 24 76 130
2018 Project management 0 100 19

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Information management 0 100 11
2019 Information technology 11 89 151
2018 Administration and operations 22 78 23
2018 Information technology 7 93 122

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Financial management 26 74 19
2019 Information technology 16 84 151
2019 None of the above 0 100 13
2018 Administration and operations 22 78 23
2018 Information technology 16 84 122

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Information technology 12 88 151
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 10
2018 Information technology 10 90 122
2018 None of the above 0 100 13

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Information technology 6 94 151
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 10
2018 Information technology 6 94 122

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Information technology 11 89 151
2018 Financial management 0 100 17
2018 Information technology 9 91 122

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Information management 0 100 11
2019 Information technology 6 94 151
2019 None of the above 0 100 13
2018 Financial management 0 100 17
2018 Information technology 7 93 122

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 27 73 19
2019 Information technology 17 83 151
2018 Administration and operations 25 75 23
2018 Information technology 20 80 122
2018 Project management 30 70 18

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 15 85 151
2018 Communications or public affairs 0 100 10
2018 Administration and operations 0 100 23
2018 Information technology 14 86 122

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Financial management 32 68 19
2019 Information technology 14 86 151
2018 Information technology 8 92 122

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 37 63 19
2019 Information management 46 54 11
2019 Information technology 33 67 151
2019 None of the above 37 63 13
2018 Administration and operations 40 60 23
2018 Financial management 33 67 17
2018 Information technology 30 70 122

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Information technology 11 89 151
2018 Information technology 9 91 122

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 48 52 19
2019 Information technology 48 52 151
2019 None of the above 50 50 13
2018 Administration and operations 51 49 23
2018 Human resources 46 54 23
2018 Financial management 71 29 17
2018 Information technology 52 48 122
2018 Project management 35 65 18

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Security 0 100 10
2019 Information management 0 100 11
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 10
2018 Administration and operations 0 100 23
2018 Financial management 0 100 17

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 44 56 10
2019 Financial management 53 47 19
2019 Information technology 49 51 151
2018 Communications or public affairs 49 51 10
2018 Administration and operations 51 49 23
2018 Human resources 61 39 23
2018 Information technology 57 43 122
2018 Project management 45 55 18
2018 None of the above 52 48 13

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 0 100 10
2019 Information technology 4 96 151
2019 None of the above 0 100 13
2018 Communications or public affairs 0 100 10
2018 Financial management 0 100 17
2018 Information technology 5 95 122
2018 Project management 0 100 18
2018 None of the above 0 100 13

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Security 0 100 10
2019 Information technology 18 82 151
2018 Communications or public affairs 0 100 10
2018 Financial management 0 100 17
2018 Information technology 15 85 122
2018 Project management 25 75 18

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 9 91 78
2019 Communications or public affairs 19 81 86
2019 Security 12 88 132
2019 Administration and operations 17 83 313
2019 Human resources 10 90 194
2019 Financial management 14 86 169
2019 Procurement 6 94 100
2019 Real property 15 85 43
2019 Information management 18 82 92
2019 Information technology 11 89 1822
2019 Policy 17 83 43
2019 Project management 12 88 230
2019 None of the above 14 86 147

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 12 18 4 0 27 11 65 6 78
2019 Communications or public affairs 19 15 21 3 5 30 5 54 13 86
2019 Access to information and privacy 5 6 46 5 5 27 7 16 15 18
2019 Security 21 9 26 3 4 25 11 47 12 131
2019 Science and technology 23 18 26 1 1 21 9 59 4 69
2019 Administration and operations 23 12 21 5 6 21 12 52 17 313
2019 Human resources 23 17 16 3 5 28 9 63 12 193
2019 Financial management 19 12 16 7 2 33 12 57 15 168
2019 Procurement 29 14 17 3 2 20 15 66 8 100
2019 Real property 27 20 30 0 0 16 7 61 0 43
2019 Materiel management 12 17 30 0 11 18 11 41 16 17
2019 Information management 25 13 19 10 4 24 4 53 20 92
2019 Information technology 20 15 20 4 3 29 9 57 11 1824
2019 Internal audit 21 7 15 8 0 37 13 54 15 12
2019 Data sciences 41 18 14 4 0 18 4 76 5 22
2019 Policy 7 25 19 4 6 34 6 52 17 44
2019 Project management 18 16 23 4 4 25 11 53 11 230
2019 Other services to the public 17 13 6 0 13 40 10 61 26 21
2019 None of the above 17 11 23 3 5 29 11 48 14 147
2018 Client contact centre 8 9 29 2 4 39 10 32 12 48
2018 Communications or public affairs 10 12 26 8 5 33 5 36 22 80
2018 Security 16 17 29 3 4 24 8 48 10 118
2018 Science and technology 6 21 32 3 6 21 12 39 13 33
2018 Administration and operations 23 11 26 4 4 25 7 50 12 238
2018 Human resources 21 19 17 7 5 23 8 57 17 170
2018 Financial management 17 15 21 6 4 25 13 50 15 130
2018 Procurement 23 13 19 4 7 24 10 54 17 70
2018 Real property 20 8 32 8 3 23 6 40 15 38
2018 Materiel management 17 29 15 0 0 39 0 76 0 13
2018 Information management 20 14 28 3 4 25 6 49 10 70
2018 Information technology 17 15 23 4 4 31 7 52 12 1400
2018 Internal audit 26 6 17 6 0 46 0 59 10 18
2018 Data sciences 24 21 20 0 9 15 11 61 12 12
2018 Policy 18 7 31 5 3 25 12 39 13 25
2018 Project management 15 12 26 4 4 33 5 45 13 149
2018 Other services to the public 25 26 20 7 0 17 5 66 9 15
2018 None of the above 15 13 21 3 4 36 8 50 14 88
2017 Client contact centre 14 12 24 5 5 29 11 43 17 75
2017 Communications or public affairs 7 18 20 3 8 30 14 45 19 68
2017 Security 15 15 24 5 5 27 8 47 16 135
2017 Science and technology 12 19 21 3 0 29 17 56 5 73
2017 Administration and operations 17 16 20 5 5 28 10 52 16 311
2017 Human resources 25 18 12 4 3 31 8 69 11 139
2017 Financial management 11 17 17 6 7 33 9 48 22 139
2017 Procurement 14 25 23 2 8 24 3 54 14 98
2017 Real property 8 16 19 4 4 42 8 46 16 25
2017 Materiel management 8 24 25 0 19 24 0 42 25 12
2017 Information management 15 15 22 5 6 30 6 47 17 80
2017 Information technology 14 14 22 3 4 33 10 49 13 1747
2017 Policy 5 9 15 0 31 34 6 24 52 19
2017 Project management 14 11 20 4 5 30 16 47 16 162
2017 Other services to the public 41 16 10 0 5 28 0 78 7 18
2017 None of the above 9 10 29 2 5 29 16 35 13 149
2014 Client contact centre 13 15 23 6 5 29 9 45 18 88
2014 Communications or public affairs 7 7 21 3 7 44 10 32 23 66
2014 Security 14 8 25 4 5 33 12 40 16 139
2014 Science and technology 9 15 25 6 9 31 6 37 23 118
2014 Administration and operations 12 15 23 7 5 28 10 44 20 372
2014 Human resources 14 14 24 5 10 23 10 42 23 163
2014 Financial management 8 11 21 4 5 34 16 39 19 202
2014 Procurement 13 18 25 3 4 25 11 49 11 99
2014 Real property 18 0 41 0 9 23 8 27 13 22
2014 Materiel management 22 12 16 6 6 33 6 55 19 18
2014 Information management 15 18 20 4 12 27 5 49 22 113
2014 Information technology 12 14 23 4 4 35 9 46 13 2509
2014 Internal audit 7 20 15 7 7 36 7 49 25 14
2014 Other services to the public 6 21 38 0 6 27 3 38 9 33
2014 None of the above 12 12 23 4 4 34 12 44 14 161

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 25 18 5 0 15 1 73 6 78
2019 Communications or public affairs 38 28 18 5 3 8 0 72 8 86
2019 Access to information and privacy 5 31 34 0 0 17 14 51 0 18
2019 Security 34 29 17 3 4 12 1 72 9 132
2019 Science and technology 34 32 22 4 1 5 1 71 6 69
2019 Administration and operations 38 22 19 5 4 10 1 68 10 313
2019 Human resources 39 27 15 2 4 10 2 76 7 194
2019 Financial management 37 27 12 5 1 17 2 79 7 168
2019 Procurement 44 22 22 1 2 10 0 73 3 99
2019 Real property 42 37 14 0 0 5 2 85 0 42
2019 Materiel management 30 23 24 0 11 12 0 60 13 17
2019 Information management 47 18 17 10 1 7 0 70 12 92
2019 Information technology 35 30 17 3 2 12 1 74 6 1825
2019 Internal audit 55 8 23 0 0 14 0 73 0 12
2019 Data sciences 45 30 5 4 0 15 0 89 5 22
2019 Policy 24 40 8 12 4 12 0 72 19 44
2019 Project management 31 30 18 4 3 11 3 71 8 229
2019 Other services to the public 46 21 3 5 8 17 0 81 16 21
2019 None of the above 33 16 24 4 3 19 2 61 9 146
2018 Client contact centre 24 25 24 2 4 19 2 62 7 49
2018 Communications or public affairs 16 36 30 7 1 10 0 58 9 80
2018 Security 26 34 24 3 3 9 0 67 7 119
2018 Science and technology 18 38 24 0 6 12 3 65 7 33
2018 Administration and operations 33 23 23 3 3 13 1 66 7 238
2018 Human resources 31 36 14 4 6 7 2 74 11 170
2018 Financial management 24 31 25 4 4 11 2 62 9 129
2018 Procurement 40 24 17 6 5 8 0 69 12 70
2018 Real property 37 24 18 8 5 8 0 66 15 38
2018 Materiel management 25 29 15 7 0 25 0 71 9 13
2018 Information management 35 20 21 9 3 11 1 63 13 70
2018 Information technology 29 29 22 4 3 12 1 67 7 1402
2018 Internal audit 45 22 17 0 0 16 0 80 0 18
2018 Data sciences 28 48 17 0 0 6 0 82 0 12
2018 Policy 37 39 14 0 0 11 0 85 0 25
2018 Project management 25 33 20 2 4 14 1 69 7 149
2018 Other services to the public 36 26 13 5 7 12 0 72 13 15
2018 None of the above 27 24 20 2 3 21 3 67 7 88
2017 Client contact centre 24 28 20 7 5 17 0 62 14 75
2017 Communications or public affairs 22 29 21 10 5 13 2 59 17 68
2017 Security 24 29 21 4 4 17 1 64 10 135
2017 Science and technology 22 31 20 1 0 23 3 71 2 73
2017 Administration and operations 27 27 20 6 3 16 2 66 10 311
2017 Human resources 30 32 12 7 2 17 1 75 11 138
2017 Financial management 25 31 18 5 5 16 1 67 12 139
2017 Procurement 25 32 20 6 6 11 0 64 13 98
2017 Real property 8 40 19 0 4 30 0 67 6 25
2017 Materiel management 24 16 25 0 19 17 0 48 22 12
2017 Information management 26 22 25 6 1 18 1 60 9 80
2017 Information technology 22 27 23 4 3 18 2 62 9 1747
2017 Policy 20 27 11 6 21 15 0 56 32 19
2017 Project management 26 20 23 4 3 21 4 60 9 163
2017 Other services to the public 46 16 16 0 5 17 0 75 6 18
2017 None of the above 15 21 26 6 4 18 9 51 14 149
2014 Client contact centre 17 26 22 4 7 25 0 57 13 88
2014 Communications or public affairs 14 15 19 11 7 32 1 44 28 66
2014 Security 18 19 27 7 2 25 2 51 12 139
2014 Science and technology 14 28 19 8 9 22 1 54 21 118
2014 Administration and operations 22 20 23 7 3 22 3 56 13 372
2014 Human resources 15 25 22 10 7 18 3 51 21 162
2014 Financial management 13 20 27 5 4 27 3 47 14 203
2014 Procurement 21 32 17 3 5 17 4 68 10 99
2014 Real property 22 27 37 5 4 5 0 52 10 22
2014 Materiel management 17 39 6 0 0 39 0 91 0 18
2014 Information management 23 23 22 4 9 19 1 57 15 113
2014 Information technology 18 25 24 5 3 23 2 58 10 2510
2014 Internal audit 29 35 15 7 7 7 0 69 15 14
2014 Other services to the public 14 42 24 3 8 9 0 61 12 34
2014 None of the above 18 17 27 5 4 25 4 49 13 161

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 6 94 77
2019 Communications or public affairs 9 91 86
2019 Access to information and privacy 0 100 18
2019 Security 5 95 132
2019 Administration and operations 5 95 312
2019 Human resources 7 93 194
2019 Financial management 7 93 169
2019 Procurement 5 95 100
2019 Real property 0 100 43
2019 Information management 8 92 92
2019 Information technology 5 95 1823
2019 Internal audit 0 100 12
2019 Data sciences 0 100 22
2019 Policy 13 87 44
2019 Project management 11 89 229
2019 None of the above 4 96 147
2018 Security 9 91 118
2018 Administration and operations 8 92 238
2018 Human resources 6 94 170
2018 Financial management 12 88 129
2018 Procurement 10 90 69
2018 Materiel management 0 100 13
2018 Information management 9 91 70
2018 Information technology 5 95 1396
2018 Internal audit 0 100 18
2018 Data sciences 0 100 12
2018 Policy 0 100 25
2018 Project management 9 91 150

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 38 62 16
2019 Information technology 36 64 94
2019 Project management 27 73 23
2018 Administration and operations 57 43 19
2018 Financial management 42 58 15
2018 Information technology 32 68 68

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 73 27 94
2019 Project management 67 33 23
2018 Administration and operations 64 36 19
2018 Information technology 78 22 68

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 13
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Financial management 0 100 12
2019 Information technology 0 100 94
2019 Project management 0 100 23
2018 Security 0 100 10
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Information technology 0 100 68
2018 Project management 0 100 13

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Information technology 13 87 94
2018 Information technology 9 91 68

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Financial management 0 100 12
2019 Information technology 6 94 94
2018 Administration and operations 0 100 19
2018 Financial management 0 100 15

Question 67g. From whom did you experience discrimination on the job? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 15 85 94
2018 Administration and operations 0 100 19
2018 Information technology 9 91 68

Question 68a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 32 68 16
2019 Information technology 23 77 93
2018 Financial management 44 56 15
2018 Information technology 14 86 68
2018 Project management 0 100 13

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 25 75 93
2019 Project management 39 61 23
2018 Security 50 50 10
2018 Administration and operations 26 74 19
2018 Financial management 45 55 15
2018 Information technology 23 77 68

Question 68c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 13 87 93
2018 Security 0 100 10
2018 Human resources 0 100 10
2018 Information technology 10 90 68

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Financial management 0 100 12
2018 Security 0 100 10
2018 Human resources 0 100 10
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 68e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 32 68 16
2019 Information technology 27 73 93
2019 Project management 32 68 23
2018 Information technology 25 75 68

Question 68f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 32 68 16
2019 Information technology 33 67 93
2019 Project management 43 57 23
2018 Security 0 100 10
2018 Administration and operations 26 74 19
2018 Information technology 28 72 68

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Financial management 0 100 12
2019 Information technology 8 92 93
2019 Project management 0 100 23
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Project management 0 100 23
2018 Security 0 100 10
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Financial management 0 100 15
2018 Information technology 0 100 68

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Information technology 10 90 93
2018 Security 0 100 10
2018 Human resources 0 100 10
2018 Financial management 0 100 15

Question 68j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 13 87 93
2018 Security 0 100 10
2018 Information technology 13 87 68

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Financial management 0 100 12
2019 Information technology 0 100 93
2019 Project management 0 100 23
2018 Security 0 100 10
2018 Human resources 0 100 10
2018 Financial management 0 100 15
2018 Information technology 0 100 68
2018 Project management 0 100 13

Question 68l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 12
2019 Information technology 22 78 93
2019 Project management 25 75 23
2018 Information technology 23 77 68

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Human resources 0 100 13
2019 Financial management 0 100 12
2019 Project management 0 100 23
2018 Security 0 100 10
2018 Administration and operations 0 100 19
2018 Human resources 0 100 10
2018 Financial management 0 100 15
2018 Information technology 0 100 68
2018 Project management 0 100 13

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 41 59 13
2019 Information technology 24 76 93
2019 Project management 20 80 23
2018 Information technology 27 73 68
2018 Project management 38 62 13

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 57 43 13
2019 Financial management 42 58 12
2019 Information technology 26 74 92
2019 Project management 41 59 23
2018 Security 0 100 10
2018 Financial management 68 32 15
2018 Information technology 27 73 68
2018 Project management 38 62 13

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 18 82 92
2018 Information technology 18 82 68

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 0 100 16
2019 Information technology 10 90 92
2018 Security 0 100 10

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 12
2019 Information technology 12 88 92
2019 Project management 21 79 23
2018 Information technology 13 87 68

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Human resources 0 100 13
2019 Financial management 0 100 12
2019 Information technology 8 92 92
2019 Project management 0 100 23
2018 Administration and operations 0 100 19
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 12
2019 Information technology 5 95 92
2018 Security 0 100 10
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 8 92 92
2018 Security 0 100 10
2018 Administration and operations 0 100 19
2018 Information technology 7 93 68

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 8 92 92
2018 Administration and operations 0 100 19
2018 Financial management 0 100 15
2018 Information technology 7 93 68

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Administration and operations 51 49 16
2019 Information technology 56 44 92
2019 Project management 51 49 23
2018 Administration and operations 64 36 19
2018 Information technology 51 49 68

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Financial management 0 100 15
2018 Information technology 0 100 66

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 12 88 82
2018 Administration and operations 35 65 17
2018 Financial management 0 100 15
2018 Information technology 15 85 66

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Administration and operations 0 100 17
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2019 Information technology 0 100 82
2018 Financial management 0 100 15
2018 Information technology 0 100 66
2018 Project management 0 100 13

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2018 Administration and operations 0 100 17
2018 Financial management 0 100 15
2018 Information technology 0 100 66

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 14 86 82
2018 Information technology 8 92 66

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 7 93 82
2018 Information technology 22 78 66

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 10 90 82
2018 Financial management 35 65 15
2018 Information technology 17 83 66
2018 Project management 0 100 13

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 27 73 82
2018 Financial management 55 45 15
2018 Information technology 31 69 66

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 12 88 82
2018 Administration and operations 0 100 17
2018 Information technology 11 89 66

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 42 58 82
2018 Administration and operations 34 66 17
2018 Financial management 54 46 15
2018 Information technology 52 48 66
2018 Project management 54 46 13

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2018 Administration and operations 0 100 17
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 62 38 82
2018 Administration and operations 40 60 17
2018 Information technology 66 34 66
2018 Project management 62 38 13

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Financial management 0 100 11
2019 Information technology 6 94 82
2018 Administration and operations 0 100 17
2018 Financial management 0 100 15
2018 Project management 0 100 13

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Information technology 10 90 82
2018 Financial management 0 100 15
2018 Information technology 22 78 66

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Communications or public affairs 5 95 86
2019 Access to information and privacy 0 100 18
2019 Security 8 92 131
2019 Administration and operations 7 93 312
2019 Human resources 7 93 194
2019 Financial management 8 92 169
2019 Information management 7 93 91
2019 Information technology 6 94 1821
2019 Internal audit 0 100 12
2019 Data sciences 0 100 22
2019 Policy 10 90 42
2019 Project management 8 92 229
2019 None of the above 4 96 146

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 13 23 1 1 27 9 61 4 78
2019 Communications or public affairs 23 13 20 2 3 33 5 59 9 86
2019 Access to information and privacy 10 5 34 0 0 32 19 30 0 18
2019 Security 23 12 20 4 3 30 7 57 12 132
2019 Science and technology 21 16 36 0 1 18 9 49 2 69
2019 Administration and operations 27 10 23 3 2 26 9 58 7 313
2019 Human resources 25 17 14 2 4 32 6 68 9 194
2019 Financial management 19 14 16 4 2 37 7 60 11 168
2019 Procurement 27 15 20 2 1 27 8 65 5 100
2019 Real property 29 14 28 0 0 23 7 60 0 43
2019 Materiel management 6 23 30 0 11 18 11 41 16 17
2019 Information management 29 11 18 3 1 33 4 64 7 91
2019 Information technology 21 15 21 2 2 32 7 58 7 1819
2019 Internal audit 40 15 8 0 0 37 0 88 0 12
2019 Data sciences 45 13 14 0 0 18 9 81 0 22
2019 Policy 11 20 18 8 4 33 4 50 20 44
2019 Project management 18 14 28 2 3 26 10 49 8 230
2019 Other services to the public 21 14 6 5 4 40 10 70 17 21
2019 None of the above 17 8 26 3 0 35 11 46 6 147
2018 Client contact centre 10 11 31 4 2 32 10 36 10 49
2018 Communications or public affairs 6 16 35 2 0 38 2 37 4 79
2018 Security 13 16 28 3 6 28 6 43 14 119
2018 Science and technology 12 17 27 3 9 27 6 43 17 33
2018 Administration and operations 22 8 30 3 2 28 7 47 8 238
2018 Human resources 21 24 16 3 3 24 8 67 8 171
2018 Financial management 17 11 27 2 5 27 11 45 11 130
2018 Procurement 22 10 21 4 6 29 8 52 15 70
2018 Real property 20 11 33 3 3 22 8 45 8 38
2018 Materiel management 10 36 15 0 0 39 0 76 0 13
2018 Information management 23 14 24 6 3 25 6 53 12 70
2018 Information technology 18 15 24 2 2 32 6 54 7 1400
2018 Internal audit 22 12 17 0 0 48 0 66 0 17
2018 Data sciences 24 32 29 0 0 15 0 66 0 12
2018 Policy 15 15 30 3 0 25 12 48 5 25
2018 Project management 11 14 26 1 5 36 7 43 11 149
2018 Other services to the public 27 21 28 7 0 18 0 58 9 14
2018 None of the above 16 11 24 1 1 37 10 51 4 86
2017 Client contact centre 13 20 20 4 2 34 7 56 11 75
2017 Communications or public affairs 8 11 21 1 3 46 11 43 9 68
2017 Security 14 14 24 5 1 33 7 48 11 134
2017 Science and technology 9 24 19 1 0 34 13 62 3 73
2017 Administration and operations 17 19 20 2 2 30 10 59 8 310
2017 Human resources 22 17 16 1 2 33 9 67 5 138
2017 Financial management 11 21 16 5 1 39 7 59 12 139
2017 Procurement 21 18 24 3 2 27 5 58 8 97
2017 Real property 12 16 16 7 4 38 8 50 21 25
2017 Materiel management 8 24 25 0 19 24 0 42 25 12
2017 Information management 15 10 29 4 8 30 4 38 18 80
2017 Information technology 14 14 23 2 3 37 8 51 8 1744
2017 Policy 11 5 15 9 6 54 0 35 33 19
2017 Project management 14 10 25 2 2 35 13 45 7 163
2017 Other services to the public 35 21 11 0 5 17 10 78 7 18
2017 None of the above 7 14 26 0 1 37 14 44 3 150
2014 Client contact centre 12 12 22 8 3 33 9 42 20 88
2014 Communications or public affairs 6 1 15 0 4 61 12 27 16 66
2014 Security 13 11 22 3 4 36 12 46 12 139
2014 Science and technology 9 11 28 8 3 34 6 34 19 118
2014 Administration and operations 14 13 22 2 3 36 10 51 9 372
2014 Human resources 10 14 25 3 5 37 6 42 14 163
2014 Financial management 9 14 21 4 3 39 12 45 13 203
2014 Procurement 19 14 20 3 2 34 7 57 9 99
2014 Real property 13 13 32 0 5 28 9 42 7 22
2014 Materiel management 17 23 22 0 5 27 6 59 7 18
2014 Information management 13 13 23 4 5 36 6 45 15 113
2014 Information technology 13 14 23 2 2 38 8 49 7 2509
2014 Internal audit 7 13 15 7 0 51 7 49 16 14
2014 Other services to the public 8 30 30 0 3 29 0 54 4 34
2014 None of the above 9 14 21 4 2 39 12 45 12 161

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 23 24 2 0 17 4 67 3 78
2019 Communications or public affairs 41 22 19 2 3 12 1 72 6 86
2019 Access to information and privacy 20 15 24 0 0 27 14 59 0 18
2019 Security 38 23 18 4 2 14 2 71 7 132
2019 Science and technology 31 31 27 0 1 7 3 69 2 69
2019 Administration and operations 42 19 19 4 1 12 2 71 6 311
2019 Human resources 36 30 13 2 3 13 3 78 6 194
2019 Financial management 37 26 11 4 2 19 1 78 7 169
2019 Procurement 43 24 18 3 1 11 0 75 5 100
2019 Real property 43 34 12 0 0 9 2 87 0 43
2019 Materiel management 31 18 26 0 12 12 0 57 14 16
2019 Information management 49 21 13 5 0 12 1 79 6 91
2019 Information technology 36 27 17 2 2 13 2 74 5 1820
2019 Internal audit 51 25 9 0 0 15 0 90 0 11
2019 Data sciences 50 25 14 0 0 10 0 84 0 22
2019 Policy 30 40 12 6 2 10 0 77 9 44
2019 Project management 28 26 22 3 3 15 3 66 7 229
2019 Other services to the public 51 14 4 5 4 23 0 84 11 21
2019 None of the above 33 18 25 4 0 18 2 64 5 147
2018 Client contact centre 23 22 23 4 0 24 4 62 5 49
2018 Communications or public affairs 16 39 25 4 0 16 0 66 4 80
2018 Security 26 29 24 1 5 14 1 65 7 119
2018 Science and technology 21 29 24 6 9 9 3 57 17 33
2018 Administration and operations 35 19 25 2 3 15 1 65 6 239
2018 Human resources 31 39 12 3 3 11 2 80 7 169
2018 Financial management 24 34 20 2 5 15 1 68 8 130
2018 Procurement 37 23 19 7 6 6 2 65 14 69
2018 Real property 37 22 24 4 3 11 0 65 8 38
2018 Materiel management 25 36 15 0 0 25 0 81 0 13
2018 Information management 31 24 18 6 3 17 1 67 11 70
2018 Information technology 28 29 22 3 2 14 2 68 6 1402
2018 Internal audit 40 33 11 0 0 16 0 87 0 18
2018 Data sciences 37 34 15 8 0 6 0 76 8 12
2018 Policy 33 34 18 0 0 14 0 79 0 25
2018 Project management 24 36 20 2 3 14 1 70 6 149
2018 Other services to the public 35 22 15 20 0 7 0 62 22 13
2018 None of the above 28 18 21 0 1 29 3 67 2 86
2017 Client contact centre 28 29 18 7 1 17 0 69 9 75
2017 Communications or public affairs 28 25 17 4 1 24 1 70 7 68
2017 Security 23 29 21 6 1 19 1 65 9 134
2017 Science and technology 18 37 16 1 0 25 3 76 2 73
2017 Administration and operations 30 28 18 3 2 16 3 71 6 309
2017 Human resources 30 29 14 2 2 18 5 77 5 139
2017 Financial management 23 35 17 3 2 18 2 72 7 139
2017 Procurement 30 34 23 0 3 10 0 70 3 98
2017 Real property 15 40 4 7 4 30 0 78 16 25
2017 Materiel management 24 16 25 8 10 17 0 48 22 12
2017 Information management 25 18 26 1 8 20 1 54 12 80
2017 Information technology 23 26 22 3 2 21 2 64 7 1745
2017 Policy 28 26 15 15 0 16 0 65 18 19
2017 Project management 28 18 21 2 2 25 3 64 6 163
2017 Other services to the public 41 26 11 0 5 12 5 81 6 18
2017 None of the above 15 27 20 1 1 30 6 65 4 149
2014 Client contact centre 16 27 23 8 1 25 0 57 12 88
2014 Communications or public affairs 15 15 25 0 4 40 1 50 7 66
2014 Security 18 16 26 2 3 32 3 52 8 139
2014 Science and technology 18 24 24 7 5 21 1 54 15 118
2014 Administration and operations 24 21 21 2 2 27 3 64 6 371
2014 Human resources 13 27 22 5 5 27 1 56 14 162
2014 Financial management 14 23 26 4 2 27 3 54 8 203
2014 Procurement 24 27 20 2 4 19 3 67 8 99
2014 Real property 27 27 23 0 5 14 5 66 6 22
2014 Materiel management 17 35 11 11 0 27 0 71 15 18
2014 Information management 22 20 21 2 6 27 1 59 11 113
2014 Information technology 20 25 22 3 2 26 2 62 6 2509
2014 Internal audit 36 28 22 0 7 7 0 69 7 14
2014 Other services to the public 14 51 17 3 3 12 0 74 6 34
2014 None of the above 16 24 23 2 2 26 7 60 6 161

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 13 87 78
2019 Communications or public affairs 19 81 85
2019 Access to information and privacy 22 78 18
2019 Security 13 87 132
2019 Science and technology 13 87 69
2019 Administration and operations 16 84 310
2019 Human resources 17 83 192
2019 Financial management 16 84 169
2019 Procurement 19 81 100
2019 Real property 9 91 43
2019 Materiel management 30 70 17
2019 Information management 19 81 92
2019 Information technology 13 87 1820
2019 Internal audit 0 100 12
2019 Data sciences 13 87 22
2019 Policy 20 80 44
2019 Project management 15 85 230
2019 Other services to the public 23 77 21
2019 None of the above 14 86 147
2017 Client contact centre 10 90 75
2017 Communications or public affairs 18 82 68
2017 Security 15 85 134
2017 Administration and operations 17 83 310
2017 Human resources 21 79 139
2017 Financial management 25 75 138
2017 Procurement 25 75 98
2017 Real property 20 80 25
2017 Information management 22 78 80
2017 Information technology 14 86 1745
2017 Project management 19 81 163
2017 None of the above 11 89 149
2014 Client contact centre 20 80 88
2014 Communications or public affairs 25 75 66
2014 Security 13 87 139
2014 Science and technology 14 86 116
2014 Administration and operations 14 86 372
2014 Human resources 19 81 162
2014 Financial management 18 82 202
2014 Procurement 16 84 99
2014 Real property 23 77 22
2014 Information management 23 77 113
2014 Information technology 11 89 2506
2014 Internal audit 0 100 14
2014 Other services to the public 22 78 33
2014 None of the above 12 88 161

Question 80. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 71 29 10
2019 Communications or public affairs 74 26 16
2019 Security 71 29 17
2019 Administration and operations 84 16 51
2019 Human resources 91 9 32
2019 Financial management 71 29 28
2019 Procurement 94 6 19
2019 Information management 72 28 17
2019 Information technology 83 17 232
2019 Project management 85 15 34
2019 None of the above 80 20 22
2017 Communications or public affairs 93 7 12
2017 Security 65 35 20
2017 Administration and operations 70 30 55
2017 Human resources 85 15 28
2017 Financial management 75 25 34
2017 Procurement 63 37 25
2017 Information management 73 27 18
2017 Information technology 70 30 241
2017 Project management 69 31 32
2017 None of the above 81 19 16
2014 Client contact centre 85 15 18
2014 Communications or public affairs 82 18 17
2014 Security 72 28 18
2014 Science and technology 81 19 16
2014 Administration and operations 79 21 52
2014 Human resources 90 10 31
2014 Financial management 82 18 35
2014 Procurement 87 13 16
2014 Information management 85 15 26
2014 Information technology 75 25 279
2014 None of the above 78 22 19

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Communications or public affairs 55 15 8 15 8 0 0 70 23 13
2019 Security 66 25 0 0 8 0 0 92 8 12
2019 Administration and operations 56 27 7 7 4 0 0 83 10 44
2019 Human resources 39 41 4 9 7 0 0 80 17 29
2019 Financial management 65 20 0 10 5 0 0 85 15 20
2019 Procurement 56 22 5 11 6 0 0 78 17 18
2019 Information management 67 16 8 0 8 0 0 83 8 12
2019 Information technology 53 30 6 6 4 1 1 84 10 191
2019 Project management 55 35 3 3 3 0 0 90 7 29
2019 None of the above 61 27 6 0 6 0 0 88 6 18
2017 Communications or public affairs 41 27 16 8 8 0 0 68 16 11
2017 Security 46 54 0 0 0 0 0 100 0 13
2017 Administration and operations 53 26 3 10 0 3 5 86 11 38
2017 Human resources 47 35 0 18 0 0 0 82 18 24
2017 Financial management 38 39 11 4 8 0 0 77 12 26
2017 Procurement 31 37 26 6 0 0 0 68 6 16
2017 Information management 54 23 16 0 8 0 0 77 8 13
2017 Information technology 40 35 6 11 5 1 1 77 16 169
2017 Project management 54 27 5 9 0 0 5 86 10 22
2017 None of the above 53 24 0 15 8 0 0 77 23 13
2014 Client contact centre 40 32 27 0 0 0 0 73 0 15
2014 Communications or public affairs 37 35 0 21 7 0 0 72 28 14
2014 Security 38 46 8 8 0 0 0 85 8 13
2014 Science and technology 31 46 8 15 0 0 0 77 15 13
2014 Administration and operations 61 19 8 5 5 0 3 83 10 41
2014 Human resources 36 50 3 4 7 0 0 86 11 28
2014 Financial management 51 43 4 0 3 0 0 93 3 29
2014 Procurement 50 29 14 7 0 0 0 79 7 14
2014 Information management 58 28 0 14 0 0 0 86 14 22
2014 Information technology 57 31 3 6 3 0 0 88 9 208
2014 None of the above 65 21 7 0 7 0 0 86 7 15
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 57 26 8 1 5 3 0 85 7 78
2019 Communications or public affairs 71 14 5 6 4 0 0 85 10 86
2019 Access to information and privacy 62 22 5 0 0 11 0 94 0 18
2019 Security 67 19 7 4 3 1 0 86 7 132
2019 Science and technology 71 19 6 1 1 1 0 91 3 69
2019 Administration and operations 71 15 5 3 5 1 0 87 8 313
2019 Human resources 74 17 5 1 2 0 0 91 4 194
2019 Financial management 63 21 8 2 4 1 0 85 7 168
2019 Procurement 68 18 4 3 4 1 1 88 8 100
2019 Real property 66 23 9 0 0 2 0 91 0 43
2019 Materiel management 70 18 6 0 6 0 0 89 6 17
2019 Information management 67 15 8 2 4 4 0 85 6 92
2019 Information technology 63 21 9 3 2 1 0 85 5 1825
2019 Internal audit 78 7 15 0 0 0 0 85 0 12
2019 Data sciences 82 8 10 0 0 0 0 90 0 22
2019 Policy 72 6 7 10 6 0 0 77 16 44
2019 Project management 67 16 9 5 3 0 0 83 8 230
2019 Other services to the public 76 20 0 0 4 0 0 96 4 21
2019 None of the above 65 18 5 8 3 1 1 84 11 146
2018 Client contact centre 37 44 6 0 8 5 0 86 8 49
2018 Communications or public affairs 56 27 5 6 5 1 0 84 11 80
2018 Security 53 23 14 5 5 0 0 76 10 113
2018 Science and technology 47 27 27 0 0 0 0 73 0 33
2018 Administration and operations 62 18 7 6 7 0 0 80 13 240
2018 Human resources 56 27 7 5 4 1 0 84 9 171
2018 Financial management 53 25 13 4 4 0 1 79 8 128
2018 Procurement 57 22 10 5 6 0 0 79 11 70
2018 Real property 63 18 11 8 0 0 0 81 8 37
2018 Materiel management 57 36 0 0 7 0 0 93 7 13
2018 Information management 60 23 7 3 6 3 0 85 8 71
2018 Information technology 54 27 10 3 4 2 0 83 7 1399
2018 Internal audit 71 24 5 0 0 0 0 95 0 18
2018 Data sciences 66 23 11 0 0 0 0 89 0 12
2018 Policy 49 26 10 7 4 3 0 78 11 25
2018 Project management 68 20 5 2 5 1 0 88 7 145
2018 Other services to the public 66 7 21 0 7 0 0 72 7 14
2018 None of the above 49 32 10 4 4 1 0 82 8 86
2017 Client contact centre 53 26 16 4 1 0 0 79 5 75
2017 Communications or public affairs 66 17 1 6 9 1 0 84 15 68
2017 Security 61 16 12 4 5 1 0 79 9 135
2017 Science and technology 58 26 8 5 3 0 0 84 8 73
2017 Administration and operations 58 20 11 5 4 1 0 79 10 309
2017 Human resources 62 23 10 2 2 1 1 86 4 137
2017 Financial management 52 25 14 5 3 2 0 78 8 139
2017 Procurement 57 19 11 5 6 1 0 78 11 98
2017 Real property 65 20 11 4 0 0 0 85 4 25
2017 Materiel management 65 17 0 0 19 0 0 81 19 12
2017 Information management 62 18 10 3 4 1 2 83 6 80
2017 Information technology 54 25 12 4 3 2 0 81 7 1748
2017 Policy 47 27 21 0 5 0 0 74 5 19
2017 Project management 65 22 8 2 1 1 0 88 4 163
2017 Other services to the public 60 35 5 0 0 0 0 95 0 18
2017 None of the above 59 21 13 2 3 2 1 81 5 150

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 20 34 13 7 0 13 13 73 9 15
2019 Communications or public affairs 41 38 4 4 8 4 0 83 13 23
2019 Security 23 47 16 5 5 3 0 73 11 38
2019 Science and technology 27 36 5 22 0 0 11 70 24 19
2019 Administration and operations 27 41 12 9 3 3 5 74 13 66
2019 Human resources 34 40 12 14 0 0 0 75 14 43
2019 Financial management 15 50 15 10 0 6 3 72 11 70
2019 Procurement 16 33 20 26 0 0 4 51 28 24
2019 Real property 45 36 9 9 0 0 0 81 9 11
2019 Information management 30 40 20 5 0 0 5 74 5 20
2019 Information technology 23 39 18 10 3 3 3 67 14 535
2019 Policy 12 57 6 19 6 0 0 69 25 16
2019 Project management 33 33 16 12 2 1 2 68 15 92
2019 None of the above 37 40 13 5 3 2 0 79 8 40

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 24 35 24 4 5 8 0 64 10 78
2019 Communications or public affairs 42 40 6 5 4 4 0 85 9 85
2019 Access to information and privacy 12 47 29 0 0 12 0 67 0 18
2019 Security 32 40 19 4 2 3 0 75 5 131
2019 Science and technology 24 48 20 1 3 3 0 75 4 69
2019 Administration and operations 34 36 18 6 3 3 0 72 10 311
2019 Human resources 36 39 14 2 2 6 0 80 4 193
2019 Financial management 35 42 12 6 1 4 1 80 7 168
2019 Procurement 52 33 8 2 2 3 0 88 4 99
2019 Real property 53 35 12 0 0 0 0 88 0 42
2019 Materiel management 24 29 30 6 11 0 0 53 17 17
2019 Information management 45 33 17 3 0 3 0 80 3 92
2019 Information technology 30 39 18 5 2 5 0 72 8 1824
2019 Internal audit 55 8 22 8 0 8 0 68 8 12
2019 Data sciences 54 33 0 4 4 5 0 92 8 22
2019 Policy 42 52 2 4 0 0 0 94 4 43
2019 Project management 31 37 18 6 3 5 0 72 9 230
2019 Other services to the public 35 30 5 5 4 17 5 83 11 21
2019 None of the above 37 33 11 7 2 9 2 78 10 147
2018 Client contact centre 29 26 25 9 2 10 0 61 12 49
2018 Communications or public affairs 34 46 11 4 3 2 0 82 7 80
2018 Security 18 40 31 6 2 3 0 60 8 119
2018 Science and technology 24 41 18 6 9 3 0 67 15 33
2018 Administration and operations 31 35 18 7 3 6 0 70 11 240
2018 Human resources 38 39 12 8 1 2 0 79 9 172
2018 Financial management 20 38 26 5 4 6 0 62 11 131
2018 Procurement 33 29 23 8 3 5 0 65 11 68
2018 Real property 31 43 20 3 3 1 0 74 6 37
2018 Materiel management 17 29 24 22 7 0 0 46 29 13
2018 Information management 27 38 18 7 3 3 3 70 11 69
2018 Information technology 23 35 24 8 3 7 0 62 12 1404
2018 Internal audit 16 52 22 11 0 0 0 68 11 18
2018 Data sciences 37 15 34 0 9 6 0 55 9 12
2018 Policy 27 58 11 0 4 0 0 85 4 23
2018 Project management 23 44 17 4 4 7 0 73 9 147
2018 Other services to the public 31 31 20 11 7 0 0 62 18 15
2018 None of the above 18 35 23 7 4 11 2 60 14 86
2017 Client contact centre 14 27 25 12 7 16 0 49 22 75
2017 Communications or public affairs 21 47 15 8 6 1 0 69 15 68
2017 Security 11 40 20 8 10 11 0 57 20 133
2017 Science and technology 7 36 21 13 9 12 2 49 26 73
2017 Administration and operations 14 35 17 13 7 12 1 57 23 311
2017 Human resources 15 30 26 13 6 9 1 49 21 139
2017 Financial management 17 28 30 10 3 11 1 51 15 139
2017 Procurement 13 43 18 16 6 4 0 58 23 97
2017 Real property 4 32 35 8 8 14 0 41 18 25
2017 Materiel management 0 16 50 8 17 8 0 17 28 12
2017 Information management 20 29 21 12 11 6 0 52 25 80
2017 Information technology 11 32 27 12 8 11 0 48 22 1747
2017 Policy 0 46 32 5 16 0 0 46 21 19
2017 Project management 20 28 25 11 6 9 1 53 19 163
2017 Other services to the public 20 28 23 7 22 0 0 48 29 17
2017 None of the above 10 26 26 12 9 15 1 43 25 149

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 35 24 8 5 5 0 61 14 77
2019 Communications or public affairs 26 39 17 12 5 0 0 65 17 85
2019 Access to information and privacy 17 42 34 0 0 0 7 64 0 18
2019 Security 26 34 23 10 5 1 1 61 15 132
2019 Science and technology 21 38 22 11 4 4 0 61 16 69
2019 Administration and operations 36 28 17 12 5 2 0 65 18 310
2019 Human resources 31 39 17 7 4 3 0 72 11 192
2019 Financial management 25 42 17 11 3 1 1 68 14 169
2019 Procurement 43 34 7 10 4 2 0 78 14 100
2019 Real property 45 37 16 2 0 0 0 82 2 43
2019 Materiel management 24 46 18 0 11 0 0 70 11 17
2019 Information management 34 34 15 10 5 2 0 69 16 91
2019 Information technology 24 38 20 10 5 2 0 63 16 1822
2019 Internal audit 40 23 14 23 0 0 0 63 23 12
2019 Data sciences 41 27 14 12 0 5 0 72 13 22
2019 Policy 47 22 8 17 6 0 0 69 23 44
2019 Project management 24 34 19 12 7 4 0 61 20 230
2019 Other services to the public 44 21 10 5 4 11 5 77 10 21
2019 None of the above 28 33 18 8 5 6 2 67 13 146
2018 Client contact centre 23 29 28 9 6 6 0 55 15 49
2018 Communications or public affairs 13 39 19 16 12 0 0 53 28 80
2018 Security 19 38 23 11 8 1 0 58 19 119
2018 Science and technology 15 42 21 9 9 0 3 59 19 32
2018 Administration and operations 31 32 15 13 6 3 0 64 20 239
2018 Human resources 23 40 15 12 8 2 0 65 19 171
2018 Financial management 18 39 20 13 9 1 0 58 22 131
2018 Procurement 23 43 13 14 8 0 0 66 21 70
2018 Real property 35 32 19 8 5 0 0 68 13 38
2018 Materiel management 17 39 15 7 22 0 0 56 29 13
2018 Information management 23 34 25 10 5 3 1 59 15 71
2018 Information technology 21 32 21 15 6 5 0 56 22 1401
2018 Internal audit 24 54 11 11 0 0 0 78 11 18
2018 Data sciences 31 27 19 17 0 6 0 62 18 12
2018 Policy 23 38 24 14 0 0 0 62 14 24
2018 Project management 14 36 31 8 5 5 0 53 14 149
2018 Other services to the public 37 39 6 18 0 0 0 75 18 15
2018 None of the above 15 36 23 11 7 7 1 56 19 87
2017 Client contact centre 22 32 18 14 7 4 3 58 22 75
2017 Communications or public affairs 11 39 17 15 16 3 0 51 32 68
2017 Security 13 33 22 13 15 4 0 48 29 134
2017 Science and technology 13 35 21 14 11 7 0 51 27 73
2017 Administration and operations 16 40 18 13 9 5 0 59 23 309
2017 Human resources 18 35 23 11 10 2 2 55 22 139
2017 Financial management 14 37 19 19 8 3 0 52 28 139
2017 Procurement 18 31 18 15 15 3 0 50 31 98
2017 Real property 4 39 24 16 14 4 0 44 31 25
2017 Materiel management 16 25 33 0 26 0 0 41 26 12
2017 Information management 22 34 20 13 9 3 0 57 23 80
2017 Information technology 12 32 23 18 11 5 0 47 30 1747
2017 Policy 5 36 32 11 16 0 0 41 27 19
2017 Project management 16 29 24 14 13 3 0 47 28 163
2017 Other services to the public 19 43 16 12 11 0 0 62 23 18
2017 None of the above 12 27 28 15 9 8 2 43 27 150

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 14 21 10 22 0 4 45 33 77
2019 Communications or public affairs 21 27 24 13 13 0 2 49 27 85
2019 Access to information and privacy 7 12 39 23 15 5 0 20 39 18
2019 Security 26 22 20 16 13 0 3 49 30 132
2019 Science and technology 23 19 22 9 25 0 3 43 35 69
2019 Administration and operations 30 21 19 11 17 0 2 52 29 313
2019 Human resources 24 29 18 8 19 0 2 54 27 193
2019 Financial management 22 24 19 16 16 0 3 47 33 169
2019 Procurement 25 30 24 10 10 0 1 56 20 99
2019 Real property 19 25 28 12 14 0 2 45 26 42
2019 Materiel management 29 35 12 12 12 0 0 65 24 17
2019 Information management 28 20 23 18 10 0 1 49 28 92
2019 Information technology 25 27 22 11 14 0 1 52 25 1822
2019 Internal audit 35 22 15 15 13 0 0 56 28 12
2019 Data sciences 36 23 9 23 9 0 0 59 32 22
2019 Policy 22 20 17 15 26 0 0 42 41 44
2019 Project management 24 20 24 15 17 0 0 44 32 229
2019 Other services to the public 26 19 23 9 24 0 0 45 33 21
2019 None of the above 22 26 22 15 12 1 2 50 27 147
2018 Client contact centre 18 25 22 14 18 2 2 45 33 48
2018 Communications or public affairs 19 23 19 20 18 0 1 42 39 80
2018 Security 16 26 26 11 19 0 2 43 30 119
2018 Science and technology 26 24 24 9 18 0 0 50 27 33
2018 Administration and operations 24 20 20 19 13 0 2 45 34 237
2018 Human resources 20 20 28 12 17 0 3 41 30 171
2018 Financial management 23 18 25 12 18 1 2 42 32 131
2018 Procurement 29 19 24 14 14 0 0 48 28 70
2018 Real property 16 27 39 7 11 0 0 43 18 38
2018 Materiel management 7 14 15 10 54 0 0 22 64 13
2018 Information management 22 29 32 6 11 0 0 51 16 71
2018 Information technology 21 25 24 12 16 0 2 47 28 1400
2018 Internal audit 16 8 22 11 43 0 0 24 54 18
2018 Data sciences 31 23 0 6 34 0 6 57 43 12
2018 Policy 12 29 26 7 26 0 0 41 33 25
2018 Project management 18 27 17 22 15 1 1 45 37 150
2018 Other services to the public 6 29 32 13 20 0 0 35 33 15
2018 None of the above 18 19 25 18 18 0 1 38 36 88
2017 Client contact centre 22 28 17 12 12 0 9 55 26 74
2017 Communications or public affairs 21 21 20 14 21 0 3 43 36 68
2017 Security 22 25 21 14 18 0 0 47 32 134
2017 Science and technology 15 19 24 18 22 0 1 35 41 73
2017 Administration and operations 18 21 22 18 19 0 2 40 38 309
2017 Human resources 21 26 21 10 18 1 4 49 29 139
2017 Financial management 26 21 21 17 10 1 4 49 29 138
2017 Procurement 22 17 26 19 12 1 3 40 32 98
2017 Real property 19 18 20 23 20 0 0 37 43 25
2017 Materiel management 41 17 16 19 0 0 8 63 20 12
2017 Information management 8 33 17 22 15 1 4 43 39 80
2017 Information technology 20 27 21 13 17 0 1 48 31 1746
2017 Policy 17 5 20 26 32 0 0 21 59 19
2017 Project management 22 25 19 16 17 0 2 47 34 163
2017 Other services to the public 10 29 24 16 16 0 5 41 34 18
2017 None of the above 23 21 21 16 13 0 5 47 30 149

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 23 24 28 17 6 0 1 48 23 77
2019 Communications or public affairs 26 28 25 17 4 0 0 54 21 86
2019 Access to information and privacy 20 54 17 0 5 5 0 77 5 18
2019 Security 28 23 25 17 5 0 2 52 23 132
2019 Science and technology 25 21 28 21 6 0 0 46 26 68
2019 Administration and operations 30 26 25 10 7 0 1 57 18 311
2019 Human resources 18 29 26 14 12 0 1 48 26 193
2019 Financial management 27 22 26 10 13 2 1 50 23 169
2019 Procurement 17 34 31 7 10 0 0 52 17 98
2019 Real property 20 32 27 11 7 0 2 54 18 43
2019 Materiel management 35 18 13 17 17 0 0 53 34 17
2019 Information management 25 30 22 11 8 1 2 57 20 92
2019 Information technology 21 29 25 15 9 0 1 51 24 1820
2019 Internal audit 49 15 14 15 7 0 0 64 22 12
2019 Data sciences 31 19 23 16 10 0 0 51 26 22
2019 Policy 15 25 35 10 15 0 0 39 25 44
2019 Project management 22 28 28 11 10 0 1 51 22 229
2019 Other services to the public 28 30 20 22 0 0 0 58 22 21
2019 None of the above 33 27 16 12 9 1 2 62 22 147
2018 Client contact centre 21 25 25 18 8 2 2 47 27 48
2018 Communications or public affairs 15 34 27 10 13 0 1 50 23 80
2018 Security 19 28 25 19 9 1 0 47 27 119
2018 Science and technology 17 27 38 9 6 3 0 45 15 33
2018 Administration and operations 20 29 29 14 6 0 1 50 20 237
2018 Human resources 14 21 30 18 17 0 0 35 35 169
2018 Financial management 23 22 27 19 9 0 1 45 27 130
2018 Procurement 15 29 29 12 15 0 0 44 27 70
2018 Real property 6 22 32 30 10 0 0 27 40 38
2018 Materiel management 15 32 18 15 21 0 0 46 36 13
2018 Information management 16 30 31 8 13 0 1 47 22 70
2018 Information technology 19 27 29 15 10 0 0 46 25 1399
2018 Internal audit 26 17 13 33 11 0 0 43 44 18
2018 Data sciences 24 12 30 27 6 0 0 37 34 12
2018 Policy 34 14 29 13 11 0 0 48 23 25
2018 Project management 9 35 28 19 7 1 1 45 27 149
2018 Other services to the public 32 12 39 6 12 0 0 43 18 15
2018 None of the above 26 27 23 10 11 2 1 54 22 88
2017 Client contact centre 20 25 26 14 11 0 5 47 26 75
2017 Communications or public affairs 11 29 34 12 13 0 0 40 26 68
2017 Security 22 23 24 19 11 0 0 45 30 134
2017 Science and technology 20 31 25 13 10 0 0 51 24 73
2017 Administration and operations 23 26 28 14 9 0 0 49 23 310
2017 Human resources 11 20 29 19 18 0 2 33 38 139
2017 Financial management 16 23 31 14 14 0 1 40 29 139
2017 Procurement 15 31 25 18 11 0 0 46 28 98
2017 Real property 8 37 31 4 20 0 0 45 24 25
2017 Materiel management 25 33 19 16 7 0 0 58 23 12
2017 Information management 14 34 26 14 11 0 0 48 25 79
2017 Information technology 20 27 26 16 10 0 1 47 26 1744
2017 Policy 6 27 20 26 21 0 0 33 47 19
2017 Project management 17 27 25 19 13 0 0 44 31 162
2017 Other services to the public 40 12 5 23 10 0 10 57 37 18
2017 None of the above 23 24 22 16 11 0 3 49 28 149

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 33 26 21 13 4 0 4 60 18 76
2019 Communications or public affairs 27 23 26 17 7 0 0 50 24 85
2019 Access to information and privacy 20 40 31 0 5 5 0 62 5 18
2019 Security 38 27 16 13 5 0 1 65 18 131
2019 Science and technology 23 33 19 22 3 0 0 56 25 67
2019 Administration and operations 31 28 19 13 6 0 2 60 20 311
2019 Human resources 27 25 23 13 12 0 0 53 24 193
2019 Financial management 28 24 21 14 11 1 1 52 26 168
2019 Procurement 26 36 17 13 8 0 1 62 21 98
2019 Real property 16 40 27 7 7 0 2 58 15 42
2019 Materiel management 41 17 13 12 11 0 6 61 25 17
2019 Information management 39 23 18 12 6 1 1 63 18 91
2019 Information technology 25 31 20 14 8 1 1 57 22 1816
2019 Internal audit 21 42 30 8 0 0 0 63 8 12
2019 Data sciences 28 31 18 8 14 0 0 60 22 22
2019 Policy 21 26 28 8 17 0 0 47 25 44
2019 Project management 19 27 26 14 14 0 1 46 28 226
2019 Other services to the public 39 30 26 5 0 0 0 69 5 21
2019 None of the above 30 33 14 11 8 1 2 65 20 144
2018 Client contact centre 25 21 33 8 6 2 5 49 15 48
2018 Communications or public affairs 16 24 26 21 13 0 0 40 34 80
2018 Security 24 27 25 14 9 1 1 52 23 118
2018 Science and technology 23 24 29 15 3 6 0 50 19 33
2018 Administration and operations 19 32 25 15 6 1 2 52 22 238
2018 Human resources 12 33 28 10 15 0 1 46 26 169
2018 Financial management 25 24 19 17 14 0 1 50 31 130
2018 Procurement 20 41 18 12 7 0 2 62 19 70
2018 Real property 3 19 39 28 11 0 0 22 39 38
2018 Materiel management 22 32 25 14 7 0 0 54 21 13
2018 Information management 21 39 19 14 7 0 0 60 21 69
2018 Information technology 20 29 25 15 9 1 1 50 25 1398
2018 Internal audit 27 19 10 27 17 0 0 46 44 18
2018 Data sciences 24 21 31 23 0 0 0 45 23 12
2018 Policy 19 14 36 16 15 0 0 33 31 24
2018 Project management 10 23 31 19 14 1 1 35 33 149
2018 Other services to the public 34 19 28 6 12 0 0 53 19 14
2018 None of the above 31 26 18 7 15 3 0 59 22 87
2017 Client contact centre 26 21 24 15 6 0 9 51 22 73
2017 Communications or public affairs 11 18 42 20 9 0 0 29 29 68
2017 Security 24 23 28 12 13 0 1 47 25 134
2017 Science and technology 20 34 22 15 8 1 0 55 23 72
2017 Administration and operations 24 30 25 12 9 0 1 54 21 310
2017 Human resources 17 21 27 18 15 0 2 39 34 139
2017 Financial management 18 21 28 16 17 0 1 39 33 138
2017 Procurement 22 31 24 15 8 1 0 53 23 96
2017 Real property 4 39 20 29 8 0 0 43 37 24
2017 Materiel management 33 17 16 27 7 0 0 50 34 12
2017 Information management 25 25 19 18 13 0 0 50 31 80
2017 Information technology 20 29 23 16 10 1 1 50 26 1742
2017 Policy 11 20 33 14 21 0 0 31 35 19
2017 Project management 18 23 26 15 17 0 1 41 33 162
2017 Other services to the public 40 11 17 12 5 0 15 61 20 18
2017 None of the above 21 22 21 19 12 0 5 45 33 149

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 18 16 22 25 17 1 1 35 43 78
2019 Communications or public affairs 24 19 26 22 9 1 0 44 31 86
2019 Access to information and privacy 22 29 28 12 5 5 0 53 18 18
2019 Security 24 21 19 19 12 2 3 47 33 132
2019 Science and technology 13 26 28 15 15 0 3 41 30 68
2019 Administration and operations 32 24 18 14 11 1 1 56 25 311
2019 Human resources 23 22 20 17 16 1 0 46 33 193
2019 Financial management 23 27 21 12 13 1 2 52 26 167
2019 Procurement 26 31 21 11 10 0 0 57 22 99
2019 Real property 18 18 25 23 14 0 2 37 38 43
2019 Materiel management 23 23 14 11 23 0 6 49 36 17
2019 Information management 23 23 27 14 12 0 0 47 27 92
2019 Information technology 20 25 22 17 14 1 1 45 32 1814
2019 Internal audit 13 36 23 7 22 0 0 49 29 12
2019 Data sciences 18 38 24 10 11 0 0 56 20 21
2019 Policy 22 32 23 10 13 0 0 54 23 44
2019 Project management 22 23 24 15 15 0 1 45 31 227
2019 Other services to the public 22 31 7 35 5 0 0 53 40 21
2019 None of the above 29 27 14 14 14 1 2 57 28 146
2018 Client contact centre 18 8 34 12 20 2 6 28 35 49
2018 Communications or public affairs 27 26 25 12 11 0 0 52 22 79
2018 Security 17 21 23 23 15 1 1 38 38 118
2018 Science and technology 14 27 29 12 18 0 0 41 30 33
2018 Administration and operations 21 23 22 19 13 0 2 45 33 237
2018 Human resources 13 20 19 25 22 0 0 33 48 170
2018 Financial management 18 23 19 23 15 1 1 42 39 131
2018 Procurement 15 33 19 19 13 0 0 48 32 70
2018 Real property 14 16 34 17 16 3 0 31 34 38
2018 Materiel management 7 22 25 7 39 0 0 29 46 13
2018 Information management 12 34 19 12 20 1 1 47 33 70
2018 Information technology 16 23 24 19 15 1 1 41 35 1399
2018 Internal audit 21 11 16 19 28 6 0 34 49 18
2018 Data sciences 24 27 21 19 9 0 0 52 27 12
2018 Policy 17 42 18 11 12 0 0 58 23 25
2018 Project management 11 25 26 24 9 3 2 39 34 148
2018 Other services to the public 30 7 32 13 18 0 0 37 31 15
2018 None of the above 18 26 15 20 16 4 0 46 38 88
2017 Client contact centre 16 27 23 15 13 0 6 45 30 75
2017 Communications or public affairs 9 26 31 13 17 0 5 37 31 68
2017 Security 17 23 22 18 20 0 0 39 38 134
2017 Science and technology 14 19 34 15 17 0 1 33 33 73
2017 Administration and operations 22 23 21 16 14 1 2 47 31 310
2017 Human resources 11 23 19 22 22 0 2 35 45 138
2017 Financial management 21 24 24 11 18 1 1 46 30 139
2017 Procurement 12 22 28 21 16 1 0 35 37 98
2017 Real property 7 16 33 16 24 4 0 24 41 25
2017 Materiel management 33 8 19 24 7 8 0 45 34 12
2017 Information management 10 19 26 26 19 0 0 29 45 80
2017 Information technology 16 23 23 19 17 1 1 40 37 1743
2017 Policy 4 27 28 9 32 0 0 31 41 19
2017 Project management 16 17 20 26 21 0 1 33 47 163
2017 Other services to the public 18 11 28 5 27 0 10 32 37 18
2017 None of the above 18 19 19 21 16 2 7 40 40 150

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 48 26 11 4 1 1 9 83 6 78
2019 Communications or public affairs 49 25 13 6 3 0 4 76 10 85
2019 Access to information and privacy 32 47 5 0 5 5 7 89 6 18
2019 Security 55 24 10 4 1 0 7 85 5 131
2019 Science and technology 45 31 13 0 3 0 7 83 3 68
2019 Administration and operations 59 19 10 5 3 0 4 81 8 311
2019 Human resources 50 25 11 3 4 1 6 80 8 194
2019 Financial management 49 18 17 6 6 1 4 70 12 169
2019 Procurement 50 27 13 5 3 0 2 79 8 99
2019 Real property 55 22 12 2 2 0 7 83 5 42
2019 Materiel management 41 18 6 13 11 0 11 67 27 17
2019 Information management 57 21 9 3 4 1 4 82 8 91
2019 Information technology 47 27 12 6 4 0 4 77 10 1818
2019 Internal audit 56 22 8 14 0 0 0 78 14 12
2019 Data sciences 58 24 9 0 8 0 0 83 8 22
2019 Policy 35 24 23 10 6 0 2 60 17 44
2019 Project management 45 27 12 8 5 0 3 74 13 229
2019 Other services to the public 53 14 5 5 3 0 20 84 10 21
2019 None of the above 55 20 8 7 2 1 7 82 10 146
2018 Client contact centre 47 19 12 2 6 2 12 77 9 49
2018 Communications or public affairs 36 28 14 8 11 0 3 66 20 78
2018 Security 37 31 18 4 0 1 9 76 5 118
2018 Science and technology 45 27 15 3 0 0 9 80 3 32
2018 Administration and operations 40 26 15 7 3 1 8 73 11 237
2018 Human resources 40 24 17 5 5 0 9 71 11 168
2018 Financial management 40 19 23 9 5 0 4 61 15 131
2018 Procurement 42 33 11 4 7 0 4 77 12 70
2018 Real property 34 27 23 8 5 0 3 63 13 38
2018 Materiel management 47 32 0 7 14 0 0 79 21 13
2018 Information management 42 34 13 3 3 1 4 80 6 69
2018 Information technology 41 29 14 6 4 1 5 74 11 1398
2018 Internal audit 56 6 11 11 5 0 11 69 18 18
2018 Data sciences 60 6 0 19 14 0 0 66 34 12
2018 Policy 57 17 15 3 8 0 0 74 11 25
2018 Project management 42 24 17 6 3 2 6 71 10 149
2018 Other services to the public 38 13 25 13 11 0 0 52 24 15
2018 None of the above 43 22 10 12 4 2 7 71 18 88
2017 Client contact centre 43 14 8 7 5 0 23 74 15 75
2017 Communications or public affairs 33 28 14 13 8 0 5 64 21 68
2017 Security 38 32 14 7 4 0 4 74 12 134
2017 Science and technology 36 30 14 11 3 0 7 71 14 73
2017 Administration and operations 45 23 13 6 5 1 8 74 12 309
2017 Human resources 34 22 8 13 9 1 13 65 26 139
2017 Financial management 35 27 14 12 8 1 4 65 21 139
2017 Procurement 42 25 12 10 6 1 4 70 17 97
2017 Real property 37 39 4 0 8 0 12 87 9 25
2017 Materiel management 52 25 8 0 7 0 8 84 8 12
2017 Information management 44 22 12 4 6 1 10 75 12 79
2017 Information technology 40 29 15 6 4 1 6 73 11 1741
2017 Policy 32 16 16 21 15 0 0 49 36 19
2017 Project management 39 26 14 8 7 0 7 70 16 163
2017 Other services to the public 44 18 10 0 11 0 17 75 13 18
2017 None of the above 40 17 13 8 6 2 14 68 16 150

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 44 23 18 6 6 0 3 69 13 78
2019 Communications or public affairs 33 30 18 10 9 0 0 63 19 86
2019 Access to information and privacy 32 28 24 0 5 5 7 67 6 18
2019 Security 40 36 14 4 5 0 2 77 9 130
2019 Science and technology 39 30 20 8 3 0 0 69 11 69
2019 Administration and operations 44 24 15 9 6 0 2 70 16 310
2019 Human resources 45 25 18 4 8 1 0 70 12 194
2019 Financial management 35 28 17 11 8 1 1 64 19 168
2019 Procurement 40 32 11 8 8 0 0 72 16 98
2019 Real property 56 21 12 7 2 0 2 79 9 42
2019 Materiel management 52 14 11 6 17 0 0 66 23 17
2019 Information management 39 31 17 2 8 1 1 72 11 92
2019 Information technology 37 31 18 7 6 0 1 69 13 1823
2019 Internal audit 33 44 15 8 0 0 0 77 8 12
2019 Data sciences 53 23 16 4 4 0 0 76 9 21
2019 Policy 32 28 17 14 9 0 0 60 23 44
2019 Project management 37 31 16 9 6 0 1 68 16 230
2019 Other services to the public 38 23 17 10 8 5 0 63 18 21
2019 None of the above 45 17 19 8 7 1 2 64 16 147
2018 Client contact centre 45 16 12 12 6 4 6 67 20 49
2018 Communications or public affairs 32 24 21 12 11 0 0 56 23 79
2018 Security 35 31 17 10 5 1 1 67 15 118
2018 Science and technology 53 21 9 9 6 0 3 76 15 33
2018 Administration and operations 35 25 21 9 7 1 3 62 16 237
2018 Human resources 33 26 18 10 11 0 2 60 22 171
2018 Financial management 33 24 22 13 8 0 0 57 21 131
2018 Procurement 34 26 14 14 12 0 0 61 26 70
2018 Real property 45 19 25 8 0 0 3 66 8 38
2018 Materiel management 32 32 22 7 7 0 0 64 14 13
2018 Information management 32 34 19 10 3 0 1 67 14 68
2018 Information technology 34 29 19 9 7 1 1 64 16 1398
2018 Internal audit 51 6 28 6 10 0 0 56 16 18
2018 Data sciences 38 12 11 8 15 16 0 60 27 12
2018 Policy 39 22 19 7 12 0 0 61 19 25
2018 Project management 32 37 14 9 5 1 1 71 15 149
2018 Other services to the public 45 12 19 13 12 0 0 57 25 15
2018 None of the above 38 19 19 14 8 1 1 59 22 88
2017 Client contact centre 38 26 22 9 1 1 2 66 11 74
2017 Communications or public affairs 27 27 26 15 5 0 0 54 20 68
2017 Security 36 24 20 14 6 1 0 60 20 134
2017 Science and technology 32 23 19 16 6 3 1 57 23 73
2017 Administration and operations 32 29 22 10 5 0 1 62 16 308
2017 Human resources 40 24 20 8 7 0 1 64 15 139
2017 Financial management 28 25 22 15 9 0 2 53 24 139
2017 Procurement 33 27 23 10 6 0 1 61 16 98
2017 Real property 35 30 19 12 4 0 0 65 16 25
2017 Materiel management 58 10 8 23 0 0 0 68 23 12
2017 Information management 38 28 18 10 6 0 0 66 17 79
2017 Information technology 31 32 21 9 5 0 1 64 15 1744
2017 Policy 5 32 41 16 5 0 0 37 22 19
2017 Project management 30 31 18 13 8 0 0 61 21 162
2017 Other services to the public 33 28 11 13 11 0 5 64 25 18
2017 None of the above 42 22 17 10 5 1 3 66 16 149

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 42 30 16 3 6 4 0 75 9 78
2019 Communications or public affairs 26 37 21 10 6 0 0 62 17 85
2019 Access to information and privacy 27 34 27 0 0 12 0 70 0 18
2019 Security 29 32 23 9 5 1 2 62 15 131
2019 Science and technology 25 38 20 4 11 1 0 64 16 69
2019 Administration and operations 38 31 15 7 4 2 2 72 12 312
2019 Human resources 29 41 14 11 4 1 0 71 15 193
2019 Financial management 30 36 19 6 4 1 4 69 11 169
2019 Procurement 40 32 14 10 3 0 1 73 13 98
2019 Real property 28 45 14 10 0 0 2 75 10 41
2019 Materiel management 29 17 30 13 11 0 0 46 24 17
2019 Information management 36 36 15 8 5 0 0 71 13 92
2019 Information technology 27 36 21 9 5 1 1 64 14 1818
2019 Internal audit 21 64 8 8 0 0 0 85 8 12
2019 Data sciences 41 32 8 13 5 0 0 74 18 22
2019 Policy 30 32 15 8 11 4 0 65 20 44
2019 Project management 24 33 23 12 7 0 1 57 19 228
2019 Other services to the public 34 36 0 20 10 0 0 70 30 21
2019 None of the above 37 24 20 7 6 1 5 65 14 147
2018 Client contact centre 25 20 39 4 4 2 6 49 9 48
2018 Communications or public affairs 12 28 32 16 12 0 0 40 27 80
2018 Security 24 33 24 13 4 1 1 58 17 119
2018 Science and technology 27 27 24 6 9 3 3 58 16 32
2018 Administration and operations 35 29 20 8 5 1 2 67 13 238
2018 Human resources 20 33 24 13 6 1 3 55 20 166
2018 Financial management 25 36 21 10 9 0 0 61 19 129
2018 Procurement 32 41 16 6 5 0 0 74 10 70
2018 Real property 8 41 36 10 3 0 3 50 13 38
2018 Materiel management 18 36 15 25 7 0 0 54 32 13
2018 Information management 29 37 12 11 5 4 1 70 17 71
2018 Information technology 21 33 26 13 5 1 1 55 18 1402
2018 Internal audit 27 35 22 11 6 0 0 62 17 18
2018 Data sciences 24 23 32 21 0 0 0 47 21 12
2018 Policy 30 28 19 18 0 0 5 61 19 25
2018 Project management 22 33 25 9 7 3 1 57 17 149
2018 Other services to the public 30 29 15 5 20 0 0 59 26 14
2018 None of the above 30 33 15 9 8 1 3 66 18 85
2017 Client contact centre 30 23 20 19 3 1 3 57 23 75
2017 Communications or public affairs 25 30 22 13 7 1 1 56 21 68
2017 Security 29 31 21 10 8 1 1 61 18 133
2017 Science and technology 24 29 23 11 11 1 1 55 22 73
2017 Administration and operations 31 34 18 10 3 2 3 68 14 308
2017 Human resources 39 26 19 9 3 1 3 68 12 139
2017 Financial management 21 28 28 12 8 1 2 51 20 138
2017 Procurement 28 37 22 7 4 2 0 66 11 98
2017 Real property 8 39 34 16 4 0 0 46 20 25
2017 Materiel management 33 33 7 19 0 0 8 72 20 12
2017 Information management 23 35 14 15 13 0 0 58 28 78
2017 Information technology 20 32 25 13 8 1 1 53 21 1738
2017 Policy 11 37 31 11 5 0 5 51 17 19
2017 Project management 25 26 26 14 8 0 1 51 22 163
2017 Other services to the public 51 22 17 0 5 0 5 76 6 18
2017 None of the above 35 19 18 12 9 3 4 58 22 149

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 27 29 22 13 8 0 1 56 21 78
2019 Communications or public affairs 11 35 30 16 7 0 0 46 24 86
2019 Access to information and privacy 27 29 40 0 0 5 0 58 0 18
2019 Security 24 24 27 11 11 1 2 49 23 131
2019 Science and technology 12 39 21 16 10 1 0 52 26 69
2019 Administration and operations 28 33 18 13 6 0 1 62 20 312
2019 Human resources 23 25 27 14 10 1 0 48 24 193
2019 Financial management 18 33 24 15 6 2 2 53 22 169
2019 Procurement 28 39 16 9 7 0 1 67 16 98
2019 Real property 19 43 26 7 2 0 2 63 10 41
2019 Materiel management 29 12 30 18 11 0 0 40 30 17
2019 Information management 22 27 26 17 7 0 0 50 25 91
2019 Information technology 20 31 25 15 8 1 0 52 23 1818
2019 Internal audit 28 41 8 15 8 0 0 69 23 12
2019 Data sciences 31 23 14 17 14 0 0 55 31 22
2019 Policy 24 33 23 10 11 0 0 56 21 44
2019 Project management 17 28 29 13 13 0 0 45 26 228
2019 Other services to the public 25 48 0 12 9 5 0 77 23 21
2019 None of the above 22 31 22 10 8 1 5 57 19 146
2018 Client contact centre 16 26 28 19 6 2 4 44 26 48
2018 Communications or public affairs 8 25 25 27 14 0 0 33 42 80
2018 Security 26 27 23 15 9 0 1 53 23 118
2018 Science and technology 15 31 24 12 15 3 0 47 28 32
2018 Administration and operations 22 31 25 12 8 0 2 55 20 238
2018 Human resources 13 30 28 18 11 0 0 43 29 166
2018 Financial management 16 32 21 16 15 1 0 47 32 130
2018 Procurement 14 46 24 7 6 1 2 62 13 70
2018 Real property 11 22 26 34 8 0 0 33 41 38
2018 Materiel management 7 46 15 18 14 0 0 54 32 13
2018 Information management 15 39 25 12 7 0 1 55 20 70
2018 Information technology 15 28 28 17 11 1 1 44 28 1398
2018 Internal audit 21 17 33 24 6 0 0 37 30 18
2018 Data sciences 0 19 42 0 23 16 0 23 27 12
2018 Policy 19 29 26 16 10 0 0 48 26 25
2018 Project management 13 20 27 24 11 2 2 35 37 149
2018 Other services to the public 39 13 13 22 13 0 0 52 35 15
2018 None of the above 31 20 20 8 18 2 1 52 27 84
2017 Client contact centre 29 22 18 23 4 0 3 53 28 75
2017 Communications or public affairs 12 37 25 20 4 1 0 50 24 68
2017 Security 18 32 25 13 11 0 0 50 24 134
2017 Science and technology 15 26 28 18 11 1 1 41 30 73
2017 Administration and operations 22 32 22 12 8 1 2 56 21 307
2017 Human resources 23 28 24 15 8 1 1 52 23 139
2017 Financial management 16 17 29 22 15 0 2 33 37 138
2017 Procurement 18 36 22 15 7 1 1 55 22 98
2017 Real property 4 24 33 24 16 0 0 27 39 25
2017 Materiel management 33 16 0 24 10 0 17 59 41 12
2017 Information management 14 27 20 24 15 0 0 41 39 79
2017 Information technology 13 28 25 20 12 1 1 42 33 1743
2017 Policy 11 16 37 35 0 0 0 27 35 19
2017 Project management 17 21 21 26 15 0 1 37 41 163
2017 Other services to the public 35 16 27 7 11 0 5 54 18 18
2017 None of the above 25 17 18 20 14 2 3 45 36 149

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 26 20 13 8 1 1 59 21 78
2019 Communications or public affairs 21 27 29 15 8 0 0 47 24 85
2019 Access to information and privacy 17 56 12 10 0 5 0 77 10 18
2019 Security 31 19 23 15 11 0 2 51 26 131
2019 Science and technology 15 36 27 10 10 1 0 52 20 69
2019 Administration and operations 34 25 23 11 8 0 1 58 19 311
2019 Human resources 29 25 23 15 8 1 0 54 23 192
2019 Financial management 20 34 23 13 6 1 4 56 21 169
2019 Procurement 41 30 15 6 7 0 0 71 14 98
2019 Real property 30 23 30 12 2 0 2 55 14 42
2019 Materiel management 35 29 18 7 11 0 0 63 18 17
2019 Information management 30 23 22 12 13 0 0 53 25 91
2019 Information technology 25 29 24 12 8 0 1 55 21 1811
2019 Internal audit 14 27 38 13 8 0 0 42 21 12
2019 Data sciences 28 37 21 4 9 0 0 66 13 22
2019 Policy 11 43 21 12 13 0 0 54 25 44
2019 Project management 18 32 23 13 14 0 0 50 27 227
2019 Other services to the public 22 42 13 5 14 5 0 67 20 21
2019 None of the above 29 30 17 11 8 1 4 62 20 147
2018 Client contact centre 20 16 27 23 6 4 4 39 32 48
2018 Communications or public affairs 12 17 21 32 18 0 0 29 50 79
2018 Security 26 28 20 16 9 0 1 55 24 119
2018 Science and technology 28 22 22 16 9 3 0 51 26 31
2018 Administration and operations 24 27 24 15 8 0 1 52 23 238
2018 Human resources 20 28 24 16 10 1 1 49 26 165
2018 Financial management 18 29 26 13 13 1 0 47 26 129
2018 Procurement 17 37 27 4 12 1 2 55 17 69
2018 Real property 3 43 28 21 6 0 0 46 26 37
2018 Materiel management 25 36 7 18 14 0 0 61 32 13
2018 Information management 22 35 19 11 11 1 1 58 22 71
2018 Information technology 18 27 27 17 10 0 1 46 27 1395
2018 Internal audit 27 29 22 16 6 0 0 56 22 18
2018 Data sciences 9 41 30 0 21 0 0 49 21 12
2018 Policy 18 9 31 19 14 9 0 30 36 25
2018 Project management 18 22 31 18 8 2 1 41 27 150
2018 Other services to the public 20 7 45 13 16 0 0 26 29 15
2018 None of the above 32 20 15 12 20 1 0 52 33 85
2017 Client contact centre 27 22 21 18 7 0 5 52 25 75
2017 Communications or public affairs 23 33 15 14 13 1 1 57 28 68
2017 Security 19 30 25 14 11 0 0 50 26 134
2017 Science and technology 24 30 20 16 7 0 3 55 24 72
2017 Administration and operations 24 34 18 11 10 1 2 60 22 308
2017 Human resources 26 30 21 15 6 0 2 57 22 139
2017 Financial management 19 24 18 21 16 1 2 44 38 138
2017 Procurement 22 38 17 13 8 1 1 61 21 98
2017 Real property 11 20 38 15 16 0 0 31 31 25
2017 Materiel management 41 16 8 8 19 0 8 62 29 12
2017 Information management 20 32 9 20 19 0 0 52 39 79
2017 Information technology 17 28 24 18 12 1 1 45 31 1744
2017 Policy 11 38 21 15 15 0 0 49 30 19
2017 Project management 19 20 32 17 12 0 0 39 29 162
2017 Other services to the public 40 21 21 7 5 0 5 65 13 18
2017 None of the above 25 22 20 16 12 1 3 50 30 148

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 25 19 4 11 1 1 64 16 77
2019 Communications or public affairs 45 30 9 12 3 0 1 76 15 86
2019 Access to information and privacy 42 25 15 0 0 12 7 82 0 18
2019 Security 45 29 9 7 7 0 3 76 15 131
2019 Science and technology 42 28 17 6 4 0 3 72 10 69
2019 Administration and operations 53 20 13 6 7 0 1 74 13 311
2019 Human resources 48 27 12 6 6 1 0 76 12 192
2019 Financial management 46 26 13 7 5 2 2 74 12 169
2019 Procurement 49 28 7 12 4 0 0 77 17 99
2019 Real property 51 27 15 3 0 0 5 82 3 40
2019 Materiel management 46 17 18 7 11 0 0 63 18 17
2019 Information management 49 29 9 4 7 0 1 79 12 91
2019 Information technology 44 29 13 7 5 1 1 74 12 1816
2019 Internal audit 55 22 8 8 8 0 0 77 15 12
2019 Data sciences 61 27 8 0 4 0 0 88 4 22
2019 Policy 53 16 11 8 12 0 0 69 20 44
2019 Project management 44 25 14 9 6 1 1 70 15 226
2019 Other services to the public 42 20 12 0 16 5 5 69 18 21
2019 None of the above 50 25 9 8 3 1 4 78 12 147

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 20 24 12 6 1 1 56 19 78
2019 Communications or public affairs 32 39 16 9 3 0 1 72 12 86
2019 Access to information and privacy 27 10 51 7 0 5 0 39 7 18
2019 Security 40 29 19 7 2 0 2 71 9 131
2019 Science and technology 19 36 24 11 7 1 0 56 19 69
2019 Administration and operations 39 29 19 5 6 0 1 70 11 311
2019 Human resources 38 26 20 8 7 1 0 65 15 193
2019 Financial management 35 32 17 9 5 1 2 68 14 169
2019 Procurement 40 30 25 2 3 0 1 70 5 99
2019 Real property 34 37 22 5 0 0 3 72 5 40
2019 Materiel management 31 12 24 13 19 0 0 43 33 16
2019 Information management 34 33 18 8 5 0 1 68 14 92
2019 Information technology 30 34 21 10 5 1 1 64 15 1811
2019 Internal audit 55 22 15 8 0 0 0 77 8 12
2019 Data sciences 35 23 17 5 19 0 0 58 24 22
2019 Policy 31 38 15 8 8 0 0 69 16 44
2019 Project management 31 29 20 11 8 0 0 61 19 226
2019 Other services to the public 36 36 5 10 9 5 0 76 20 21
2019 None of the above 44 21 14 10 6 1 4 69 16 147
2018 Client contact centre 34 17 26 10 8 2 2 54 19 48
2018 Communications or public affairs 22 40 20 11 7 0 0 63 18 79
2018 Security 23 39 25 8 4 0 1 63 12 118
2018 Science and technology 28 25 22 19 6 0 0 53 25 31
2018 Administration and operations 30 34 20 11 4 0 0 65 15 236
2018 Human resources 28 30 20 11 9 1 0 59 20 164
2018 Financial management 32 25 20 14 7 1 2 58 21 129
2018 Procurement 31 32 27 7 2 1 2 64 9 69
2018 Real property 17 32 26 17 6 0 3 50 23 37
2018 Materiel management 22 39 22 10 7 0 0 61 18 13
2018 Information management 14 33 31 16 4 0 1 48 21 71
2018 Information technology 25 31 23 12 7 1 1 57 19 1395
2018 Internal audit 33 21 24 16 5 0 0 54 21 18
2018 Data sciences 15 22 46 17 0 0 0 37 17 12
2018 Policy 22 24 26 19 0 9 0 51 21 25
2018 Project management 21 26 30 13 7 1 1 49 21 149
2018 Other services to the public 20 37 26 7 11 0 0 57 18 15
2018 None of the above 41 22 17 9 10 1 0 64 19 85
2017 Client contact centre 29 25 22 14 4 0 6 58 19 74
2017 Communications or public affairs 29 29 24 8 6 1 3 60 15 68
2017 Security 27 34 20 11 8 0 0 61 19 134
2017 Science and technology 22 34 21 13 7 0 3 58 21 73
2017 Administration and operations 32 33 17 10 5 1 2 68 15 305
2017 Human resources 29 33 20 10 6 0 2 64 16 139
2017 Financial management 29 29 21 8 8 1 4 61 18 138
2017 Procurement 29 29 20 13 5 1 2 60 19 98
2017 Real property 12 48 25 8 8 0 0 60 16 24
2017 Materiel management 50 8 19 24 0 0 0 58 24 12
2017 Information management 18 41 21 9 11 0 0 59 20 79
2017 Information technology 26 32 22 11 7 1 1 59 18 1741
2017 Policy 12 20 40 22 6 0 0 32 28 18
2017 Project management 27 32 21 10 9 1 1 59 19 163
2017 Other services to the public 35 17 22 16 0 0 10 57 18 18
2017 None of the above 31 25 16 10 11 1 5 60 22 149

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 54 17 12 4 5 1 8 78 10 78
2019 Communications or public affairs 67 17 10 6 0 0 1 84 6 86
2019 Access to information and privacy 34 34 23 5 0 5 0 71 5 18
2019 Security 64 19 8 2 5 0 2 85 7 130
2019 Science and technology 59 22 11 1 4 0 3 83 6 69
2019 Administration and operations 64 18 10 3 3 0 2 83 6 313
2019 Human resources 65 18 10 1 3 2 2 86 4 191
2019 Financial management 57 22 11 6 3 1 2 80 9 169
2019 Procurement 64 20 11 1 2 0 1 85 3 99
2019 Real property 73 17 5 0 0 0 5 95 0 40
2019 Materiel management 58 19 0 18 6 0 0 76 24 17
2019 Information management 74 12 11 1 1 0 1 86 2 91
2019 Information technology 58 23 11 4 3 0 1 82 7 1814
2019 Internal audit 57 27 0 15 0 0 0 85 15 12
2019 Data sciences 72 19 4 0 5 0 0 91 5 22
2019 Policy 54 16 21 2 6 0 0 70 9 43
2019 Project management 66 19 8 3 2 0 2 87 4 228
2019 Other services to the public 47 43 0 0 0 0 10 100 0 20
2019 None of the above 60 19 8 6 3 1 3 82 9 146
2018 Client contact centre 52 14 18 5 6 2 4 70 11 48
2018 Communications or public affairs 44 27 18 6 4 0 1 72 10 79
2018 Security 52 20 15 5 6 0 2 73 11 119
2018 Science and technology 54 31 3 6 3 0 3 87 9 32
2018 Administration and operations 59 21 11 5 2 0 2 82 7 237
2018 Human resources 60 17 11 4 5 0 5 80 9 166
2018 Financial management 51 24 13 4 4 0 4 78 8 129
2018 Procurement 61 21 9 3 4 0 1 83 8 69
2018 Real property 55 24 12 3 0 0 6 84 3 38
2018 Materiel management 42 27 24 0 8 0 0 68 8 12
2018 Information management 53 24 11 10 0 0 3 79 10 71
2018 Information technology 57 21 10 6 4 0 1 79 10 1387
2018 Internal audit 52 32 11 6 0 0 0 83 6 18
2018 Data sciences 62 38 0 0 0 0 0 100 0 12
2018 Policy 50 24 11 11 5 0 0 73 15 25
2018 Project management 54 25 14 3 2 1 1 80 6 145
2018 Other services to the public 58 11 11 13 6 0 0 70 20 15
2018 None of the above 55 19 12 5 3 0 5 78 9 85
2017 Client contact centre 56 24 5 5 3 0 6 86 9 75
2017 Communications or public affairs 49 20 20 5 5 0 2 70 10 68
2017 Security 49 27 15 6 1 0 1 77 7 134
2017 Science and technology 63 20 11 4 3 0 0 83 7 73
2017 Administration and operations 62 20 10 2 3 0 2 84 6 310
2017 Human resources 59 21 8 6 3 1 2 83 9 139
2017 Financial management 49 25 12 6 4 1 4 78 9 138
2017 Procurement 60 18 10 6 4 1 1 80 10 98
2017 Real property 81 11 4 4 0 0 0 92 4 25
2017 Materiel management 73 0 27 0 0 0 0 73 0 12
2017 Information management 58 23 9 6 3 0 1 82 9 80
2017 Information technology 58 22 11 5 3 1 1 81 7 1744
2017 Policy 53 32 11 4 0 0 0 85 4 19
2017 Project management 57 26 10 4 2 1 1 84 6 163
2017 Other services to the public 56 16 17 5 5 0 0 72 11 18
2017 None of the above 62 19 11 2 2 0 4 85 4 149

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 16 10 1 3 1 6 85 4 78
2019 Communications or public affairs 73 11 0 5 2 0 8 92 8 85
2019 Access to information and privacy 44 22 24 0 0 5 6 73 0 18
2019 Security 75 12 5 3 1 1 3 90 4 130
2019 Science and technology 74 12 3 4 1 0 6 91 5 68
2019 Administration and operations 73 13 6 2 1 1 4 90 3 312
2019 Human resources 72 9 7 0 3 0 9 89 3 193
2019 Financial management 71 7 3 6 2 2 8 87 9 168
2019 Procurement 76 14 5 0 1 1 4 94 1 98
2019 Real property 76 7 7 0 0 0 10 92 0 41
2019 Materiel management 58 17 6 19 0 0 0 75 19 17
2019 Information management 78 16 3 1 1 0 1 95 2 91
2019 Information technology 72 13 5 2 2 1 5 90 4 1810
2019 Internal audit 81 7 13 0 0 0 0 87 0 12
2019 Data sciences 85 10 0 0 5 0 0 95 5 22
2019 Policy 75 14 4 0 2 0 4 94 2 44
2019 Project management 69 16 5 3 1 0 5 90 5 226
2019 Other services to the public 47 19 20 5 0 0 10 72 5 21
2019 None of the above 64 14 5 3 2 2 10 89 6 147
2018 Client contact centre 60 13 6 8 0 2 10 83 9 46
2018 Communications or public affairs 58 18 8 6 5 1 4 80 11 80
2018 Security 62 18 9 3 4 0 4 84 7 119
2018 Science and technology 67 12 3 6 3 3 6 87 10 32
2018 Administration and operations 61 20 10 3 2 0 3 84 5 236
2018 Human resources 64 12 8 3 5 0 8 83 8 166
2018 Financial management 69 13 7 3 2 0 6 87 6 129
2018 Procurement 67 15 6 3 3 1 4 87 7 70
2018 Real property 61 27 7 0 0 0 6 93 0 38
2018 Materiel management 54 7 22 0 7 10 0 68 8 13
2018 Information management 56 25 11 1 1 0 5 85 3 71
2018 Information technology 67 15 7 4 3 1 4 86 7 1391
2018 Internal audit 89 6 5 0 0 0 0 95 0 18
2018 Data sciences 81 11 9 0 0 0 0 91 0 12
2018 Policy 76 11 9 3 0 0 0 88 3 25
2018 Project management 66 18 5 3 2 3 3 89 6 149
2018 Other services to the public 61 6 19 13 0 0 0 67 13 15
2018 None of the above 61 17 8 4 4 0 6 83 9 84

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 78 9 6 2 4 0 0 88 6 77
2019 Communications or public affairs 76 9 8 2 4 0 1 86 6 86
2019 Access to information and privacy 80 5 0 5 0 10 0 95 5 18
2019 Security 79 7 2 5 4 1 2 89 9 132
2019 Science and technology 80 6 3 1 6 2 1 90 7 69
2019 Administration and operations 72 12 6 3 4 0 3 87 7 313
2019 Human resources 76 7 3 4 3 1 7 89 7 194
2019 Financial management 71 13 8 2 3 1 3 87 5 169
2019 Procurement 82 8 4 2 2 1 1 92 4 99
2019 Real property 83 7 5 3 0 0 3 92 3 40
2019 Materiel management 52 30 0 7 6 0 6 87 13 17
2019 Information management 76 9 6 5 1 0 2 87 6 92
2019 Information technology 77 9 5 2 3 1 3 90 5 1818
2019 Internal audit 100 0 0 0 0 0 0 100 0 12
2019 Data sciences 91 4 0 0 4 0 0 96 4 21
2019 Policy 70 9 6 8 4 0 2 81 12 44
2019 Project management 71 13 5 2 5 1 2 87 7 230
2019 Other services to the public 61 6 0 9 5 0 20 84 16 21
2019 None of the above 72 9 5 2 3 2 7 89 6 147
2018 Client contact centre 67 4 9 2 6 4 8 81 9 48
2018 Communications or public affairs 69 15 4 1 6 0 5 87 8 79
2018 Security 70 14 8 2 3 0 4 87 4 119
2018 Science and technology 82 3 0 6 3 6 0 90 10 32
2018 Administration and operations 74 11 4 4 3 2 3 89 7 238
2018 Human resources 68 8 6 4 5 0 9 84 10 167
2018 Financial management 70 9 6 6 4 1 4 83 11 130
2018 Procurement 67 16 4 2 3 1 7 90 5 70
2018 Real property 73 11 11 0 0 0 6 89 0 38
2018 Materiel management 86 7 7 0 0 0 0 93 0 13
2018 Information management 72 15 3 4 3 0 3 89 8 70
2018 Information technology 75 11 5 2 3 1 4 90 5 1393
2018 Internal audit 89 11 0 0 0 0 0 100 0 18
2018 Data sciences 77 17 0 0 0 6 0 100 0 12
2018 Policy 63 23 7 0 3 0 3 89 4 25
2018 Project management 68 13 4 6 3 2 5 87 9 150
2018 Other services to the public 62 25 6 7 0 0 0 87 7 15
2018 None of the above 69 12 4 6 2 0 8 87 9 85
2017 Client contact centre 74 9 1 7 1 0 7 90 9 75
2017 Communications or public affairs 62 15 9 4 9 0 1 78 12 68
2017 Security 82 6 5 2 4 1 0 89 6 134
2017 Science and technology 78 9 5 3 1 0 3 90 4 73
2017 Administration and operations 70 12 6 3 3 0 5 88 6 308
2017 Human resources 69 9 5 2 5 1 10 87 8 139
2017 Financial management 62 10 7 5 5 4 7 81 11 138
2017 Procurement 72 12 5 4 5 1 0 86 9 97
2017 Real property 77 15 4 0 4 0 0 92 4 25
2017 Materiel management 73 0 8 8 10 0 0 73 19 12
2017 Information management 68 15 6 3 5 1 3 86 8 80
2017 Information technology 75 10 5 2 3 2 3 90 5 1746
2017 Policy 58 5 11 20 0 0 6 67 22 19
2017 Project management 76 11 5 5 2 0 1 88 7 163
2017 Other services to the public 95 0 0 0 5 0 0 95 5 18
2017 None of the above 79 7 3 1 1 2 8 95 2 149

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 60 26 9 2 2 0 0 86 5 78
2019 Communications or public affairs 60 23 8 4 4 0 1 84 8 86
2019 Access to information and privacy 58 16 12 10 0 5 0 77 10 18
2019 Security 66 22 5 2 2 1 2 91 4 130
2019 Science and technology 63 23 7 0 4 2 0 88 4 69
2019 Administration and operations 65 18 8 3 3 0 2 85 7 310
2019 Human resources 68 17 6 2 2 0 5 89 4 194
2019 Financial management 62 16 12 2 3 1 3 82 6 168
2019 Procurement 63 26 8 0 2 0 1 90 2 99
2019 Real property 67 28 0 3 0 0 3 97 3 39
2019 Materiel management 47 29 11 7 0 0 6 81 7 17
2019 Information management 66 22 7 2 2 0 0 88 4 92
2019 Information technology 66 21 7 3 2 0 1 88 4 1810
2019 Internal audit 85 8 8 0 0 0 0 92 0 12
2019 Data sciences 71 19 0 5 4 0 0 90 10 21
2019 Policy 52 32 9 4 2 0 0 84 6 44
2019 Project management 67 20 6 3 2 1 1 89 6 227
2019 Other services to the public 56 16 7 0 5 0 15 86 5 21
2019 None of the above 67 18 5 3 1 1 5 91 4 147
2018 Client contact centre 68 17 0 5 4 2 4 90 10 47
2018 Communications or public affairs 56 22 11 4 4 0 4 81 7 79
2018 Security 66 23 8 1 1 0 2 90 2 119
2018 Science and technology 65 18 3 6 3 0 6 88 9 33
2018 Administration and operations 61 20 8 6 2 0 2 83 9 239
2018 Human resources 70 14 5 3 3 0 4 88 7 169
2018 Financial management 56 26 7 6 2 1 1 84 8 130
2018 Procurement 50 28 16 1 3 0 2 80 4 70
2018 Real property 62 19 11 6 0 0 3 83 6 38
2018 Materiel management 54 24 15 0 7 0 0 78 7 13
2018 Information management 63 21 11 1 1 0 3 86 3 71
2018 Information technology 64 23 8 2 1 0 2 88 4 1402
2018 Internal audit 100 0 0 0 0 0 0 100 0 18
2018 Data sciences 69 9 23 0 0 0 0 77 0 12
2018 Policy 69 14 14 3 0 0 0 82 3 25
2018 Project management 62 21 9 4 1 2 2 86 4 150
2018 Other services to the public 58 28 14 0 0 0 0 86 0 13
2018 None of the above 66 24 5 1 2 0 1 91 4 86
2017 Client contact centre 69 14 7 4 0 0 6 89 4 75
2017 Communications or public affairs 55 17 16 6 3 0 3 74 9 68
2017 Security 67 19 7 4 4 0 0 86 7 134
2017 Science and technology 65 19 4 5 3 0 4 87 8 72
2017 Administration and operations 63 22 6 3 3 0 4 88 6 306
2017 Human resources 58 17 10 4 3 0 8 82 8 139
2017 Financial management 47 27 11 4 4 1 6 79 9 139
2017 Procurement 54 31 8 3 2 1 1 87 5 98
2017 Real property 67 26 4 4 0 0 0 92 4 25
2017 Materiel management 92 0 0 0 0 0 8 100 0 12
2017 Information management 63 24 6 2 4 0 1 88 6 80
2017 Information technology 62 23 8 3 2 1 1 87 5 1746
2017 Policy 53 26 16 4 0 0 0 80 4 19
2017 Project management 71 20 6 2 1 0 1 91 3 163
2017 Other services to the public 73 10 11 0 5 0 0 84 5 18
2017 None of the above 62 20 6 4 1 1 7 88 5 149

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 66 16 10 4 4 0 0 82 8 77
2019 Communications or public affairs 65 15 6 7 7 0 0 80 13 86
2019 Access to information and privacy 71 7 11 5 0 5 0 83 6 17
2019 Security 63 16 7 7 4 1 1 82 12 132
2019 Science and technology 65 16 4 3 9 3 0 84 12 69
2019 Administration and operations 66 15 9 4 4 1 2 83 8 310
2019 Human resources 64 12 12 6 2 1 3 79 9 194
2019 Financial management 59 15 10 8 4 1 3 76 13 168
2019 Procurement 64 18 9 5 2 0 1 83 7 98
2019 Real property 69 22 0 5 2 0 2 93 7 41
2019 Materiel management 46 23 20 6 6 0 0 69 11 17
2019 Information management 68 15 2 9 4 0 1 84 14 92
2019 Information technology 68 17 6 4 4 0 2 86 8 1815
2019 Internal audit 85 8 0 0 8 0 0 92 8 12
2019 Data sciences 67 20 9 0 4 0 0 87 4 21
2019 Policy 53 23 6 0 18 0 0 76 18 44
2019 Project management 62 17 8 6 5 1 1 81 11 229
2019 Other services to the public 72 6 5 5 4 0 10 85 9 21
2019 None of the above 63 15 8 7 1 1 5 84 8 147
2018 Client contact centre 60 15 6 5 10 2 2 78 16 47
2018 Communications or public affairs 47 25 12 8 5 0 4 75 13 79
2018 Security 62 21 9 3 4 0 2 84 7 119
2018 Science and technology 55 19 3 6 10 0 6 79 17 31
2018 Administration and operations 59 20 10 6 6 0 1 79 12 238
2018 Human resources 52 19 8 9 7 0 4 75 17 169
2018 Financial management 63 19 6 6 4 1 1 84 10 130
2018 Procurement 54 19 15 5 5 0 2 74 11 70
2018 Real property 65 11 14 8 0 0 3 78 8 38
2018 Materiel management 71 15 7 0 7 0 0 86 7 13
2018 Information management 65 23 3 5 3 0 1 89 8 70
2018 Information technology 61 19 9 5 3 1 2 82 9 1399
2018 Internal audit 53 19 17 6 6 0 0 72 11 18
2018 Data sciences 75 17 9 0 0 0 0 91 0 12
2018 Policy 57 10 22 3 7 0 0 67 11 25
2018 Project management 62 18 9 5 3 1 2 82 8 150
2018 Other services to the public 30 35 15 13 8 0 0 65 20 13
2018 None of the above 59 19 9 5 7 1 1 80 11 86
2017 Client contact centre 67 12 6 5 3 0 7 84 9 75
2017 Communications or public affairs 61 10 3 8 16 0 1 73 24 67
2017 Security 67 18 3 4 6 1 1 87 11 134
2017 Science and technology 61 23 8 3 3 0 3 86 6 73
2017 Administration and operations 63 16 9 4 4 1 3 82 8 310
2017 Human resources 60 18 7 4 5 1 5 82 10 138
2017 Financial management 52 21 8 6 5 1 6 79 13 139
2017 Procurement 62 15 7 8 5 1 1 79 14 98
2017 Real property 62 22 4 8 4 0 0 84 12 25
2017 Materiel management 57 16 8 8 10 0 0 73 19 12
2017 Information management 64 15 8 4 6 3 1 82 10 80
2017 Information technology 65 18 8 4 3 1 2 85 7 1747
2017 Policy 54 20 16 0 4 5 0 79 4 19
2017 Project management 65 20 9 3 2 0 1 85 6 163
2017 Other services to the public 78 11 6 0 6 0 0 89 6 17
2017 None of the above 66 15 6 4 1 1 6 88 6 149

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 62 11 4 0 0 0 23 95 0 78
2019 Communications or public affairs 61 10 1 1 2 0 25 94 4 86
2019 Access to information and privacy 44 10 18 0 0 5 24 75 0 18
2019 Security 66 12 3 2 1 1 16 94 3 130
2019 Science and technology 58 9 4 0 3 2 23 90 4 69
2019 Administration and operations 67 8 2 2 1 0 20 94 3 311
2019 Human resources 67 9 4 1 0 0 19 94 1 193
2019 Financial management 55 14 6 3 2 1 19 86 7 168
2019 Procurement 64 12 1 1 0 0 22 97 1 96
2019 Real property 53 15 8 0 0 0 24 90 0 39
2019 Materiel management 47 12 7 11 6 0 17 71 20 17
2019 Information management 67 7 5 1 0 0 20 92 1 92
2019 Information technology 65 12 5 2 1 0 16 92 3 1807
2019 Internal audit 70 14 0 0 0 0 15 100 0 12
2019 Data sciences 72 4 10 0 0 0 14 89 0 21
2019 Policy 58 11 6 4 0 0 21 87 5 44
2019 Project management 64 16 4 0 0 1 15 95 1 229
2019 Other services to the public 37 15 0 0 0 0 48 100 0 20
2019 None of the above 56 11 3 1 0 1 27 93 2 147
2018 Client contact centre 52 11 2 4 0 2 29 91 6 47
2018 Communications or public affairs 50 13 2 4 0 1 30 92 5 77
2018 Security 59 17 4 3 0 0 17 92 3 118
2018 Science and technology 62 12 6 3 0 0 18 89 4 33
2018 Administration and operations 58 10 3 0 0 0 28 95 1 236
2018 Human resources 63 9 3 4 1 0 20 89 7 169
2018 Financial management 53 12 8 2 2 1 21 84 6 129
2018 Procurement 41 22 3 2 0 0 32 93 2 70
2018 Real property 61 11 8 0 0 0 20 90 0 38
2018 Materiel management 54 17 15 0 0 0 14 83 0 13
2018 Information management 63 10 4 1 1 0 20 91 3 70
2018 Information technology 57 12 6 2 0 0 22 90 2 1394
2018 Internal audit 64 11 0 0 0 0 25 100 0 18
2018 Data sciences 65 17 0 0 0 0 19 100 0 12
2018 Policy 55 10 4 4 5 0 24 85 11 24
2018 Project management 61 16 2 1 1 1 18 95 2 149
2018 Other services to the public 31 38 0 0 0 0 31 100 0 12
2018 None of the above 55 11 2 0 0 0 32 97 0 85
2017 Client contact centre 61 6 3 5 0 0 24 90 7 75
2017 Communications or public affairs 56 8 7 3 0 0 27 87 4 67
2017 Security 59 13 7 1 1 1 19 89 3 134
2017 Science and technology 66 8 7 0 0 0 19 92 0 73
2017 Administration and operations 60 11 5 1 1 1 21 92 2 309
2017 Human resources 61 7 5 1 0 0 25 92 2 139
2017 Financial management 50 12 6 6 3 1 22 80 13 139
2017 Procurement 55 18 4 4 1 1 16 89 6 98
2017 Real property 50 20 0 0 4 0 26 95 5 25
2017 Materiel management 65 0 0 0 0 0 35 100 0 12
2017 Information management 58 15 1 1 1 0 23 95 3 80
2017 Information technology 59 14 4 2 1 1 19 91 3 1743
2017 Policy 59 9 11 5 0 0 16 81 6 19
2017 Project management 66 11 4 2 1 0 17 92 3 163
2017 Other services to the public 73 0 0 5 0 0 22 93 7 18
2017 None of the above 60 5 5 1 1 1 27 91 3 149

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 72 19 3 4 0 0 3 93 4 78
2019 Communications or public affairs 81 8 2 3 0 0 5 94 4 86
2019 Access to information and privacy 58 21 10 0 0 5 7 89 0 18
2019 Security 65 22 4 3 0 1 5 93 3 132
2019 Science and technology 62 17 12 2 1 5 2 84 3 66
2019 Administration and operations 78 11 2 3 0 0 6 95 3 312
2019 Human resources 79 10 4 1 1 1 5 95 1 194
2019 Financial management 71 15 3 3 1 1 6 92 4 169
2019 Procurement 67 21 5 3 2 0 2 89 5 99
2019 Real property 64 17 10 3 0 0 7 87 3 40
2019 Materiel management 76 12 13 0 0 0 0 87 0 17
2019 Information management 73 13 7 1 1 0 5 91 2 90
2019 Information technology 66 19 8 3 1 0 3 88 4 1815
2019 Internal audit 85 15 0 0 0 0 0 100 0 12
2019 Data sciences 84 16 0 0 0 0 0 100 0 21
2019 Policy 75 15 2 0 2 0 6 96 2 44
2019 Project management 64 21 8 2 1 1 3 89 3 228
2019 Other services to the public 48 27 0 3 0 8 14 96 4 21
2019 None of the above 71 9 5 2 2 1 9 90 5 145
2018 Client contact centre 57 16 8 11 2 2 4 77 14 47
2018 Communications or public affairs 71 11 5 1 0 1 10 93 1 78
2018 Security 58 29 7 3 1 0 3 89 4 119
2018 Science and technology 64 15 3 6 3 0 9 87 10 32
2018 Administration and operations 70 17 5 1 0 0 7 93 1 239
2018 Human resources 73 12 3 1 1 0 10 94 3 169
2018 Financial management 71 16 4 1 1 1 7 94 2 129
2018 Procurement 59 22 7 6 2 0 4 84 8 70
2018 Real property 46 23 22 1 3 0 5 73 4 38
2018 Materiel management 64 15 15 7 0 0 0 78 7 13
2018 Information management 70 20 4 0 0 0 6 96 0 71
2018 Information technology 60 21 9 3 2 0 5 85 5 1397
2018 Internal audit 67 11 6 6 0 0 11 88 6 18
2018 Data sciences 65 17 6 0 6 0 6 87 7 12
2018 Policy 74 10 9 0 0 0 7 90 0 25
2018 Project management 59 19 14 1 1 1 5 83 2 149
2018 Other services to the public 48 29 15 8 0 0 0 77 8 13
2018 None of the above 67 10 7 1 3 1 11 87 5 87
2017 Client contact centre 65 12 12 4 0 0 7 83 4 75
2017 Communications or public affairs 73 14 1 0 0 0 12 98 0 67
2017 Security 64 23 6 0 2 1 4 91 2 133
2017 Science and technology 56 27 8 4 0 0 5 87 4 73
2017 Administration and operations 70 15 4 1 1 0 10 94 1 305
2017 Human resources 72 12 6 1 1 1 7 91 2 138
2017 Financial management 59 18 8 3 2 1 8 86 5 137
2017 Procurement 61 23 7 3 1 1 3 88 4 97
2017 Real property 58 30 4 4 0 0 4 92 4 25
2017 Materiel management 65 18 0 0 0 0 17 100 0 12
2017 Information management 70 11 6 5 4 0 4 85 9 80
2017 Information technology 61 21 9 2 1 1 5 87 4 1736
2017 Policy 73 11 5 0 0 0 11 94 0 19
2017 Project management 66 16 10 6 1 0 1 83 7 163
2017 Other services to the public 74 5 11 0 0 0 10 88 0 18
2017 None of the above 62 11 10 2 1 1 13 85 4 148

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 71 15 5 4 4 0 1 87 8 78
2019 Communications or public affairs 72 16 6 2 1 0 3 91 3 86
2019 Access to information and privacy 78 0 0 7 5 5 5 87 13 18
2019 Security 69 15 5 5 4 0 1 86 9 132
2019 Science and technology 71 18 3 3 5 0 0 89 8 69
2019 Administration and operations 69 12 7 4 5 0 4 84 9 312
2019 Human resources 75 11 3 2 5 0 3 89 8 194
2019 Financial management 78 9 2 2 3 2 4 93 5 169
2019 Procurement 76 10 4 4 4 1 1 88 8 99
2019 Real property 77 15 0 3 3 0 3 94 6 40
2019 Materiel management 29 47 11 0 12 0 0 76 12 17
2019 Information management 72 13 7 1 2 0 4 89 3 92
2019 Information technology 74 14 5 2 3 1 2 90 4 1820
2019 Internal audit 65 15 19 0 0 0 0 81 0 12
2019 Data sciences 95 5 0 0 0 0 0 100 0 21
2019 Policy 79 15 0 4 2 0 0 94 6 44
2019 Project management 70 15 5 2 5 2 1 88 7 230
2019 Other services to the public 50 18 19 3 5 0 5 71 9 21
2019 None of the above 76 8 5 1 3 1 6 91 4 147
2018 Client contact centre 57 29 0 2 4 2 6 93 7 47
2018 Communications or public affairs 68 17 7 1 1 1 6 91 2 78
2018 Security 60 21 12 1 3 0 3 83 4 118
2018 Science and technology 62 21 3 3 0 3 9 93 3 33
2018 Administration and operations 68 16 5 3 4 1 3 87 7 239
2018 Human resources 67 7 6 4 10 0 7 79 14 169
2018 Financial management 72 9 5 6 5 1 2 83 11 129
2018 Procurement 64 17 7 3 6 0 3 83 10 70
2018 Real property 66 14 4 8 3 0 5 84 12 38
2018 Materiel management 61 7 22 10 0 0 0 68 10 13
2018 Information management 72 13 4 5 3 1 1 87 8 71
2018 Information technology 67 16 7 2 3 1 3 87 5 1404
2018 Internal audit 81 14 0 0 5 0 0 95 5 18
2018 Data sciences 53 26 9 0 6 0 6 84 7 12
2018 Policy 60 28 3 4 5 0 0 88 9 25
2018 Project management 66 15 10 4 1 1 3 84 6 149
2018 Other services to the public 73 8 13 0 7 0 0 80 7 13
2018 None of the above 64 13 4 6 2 3 7 86 10 87
2017 Client contact centre 69 11 7 7 1 0 6 84 9 75
2017 Communications or public affairs 55 18 11 5 5 0 6 78 10 67
2017 Security 60 17 12 4 3 1 3 80 7 134
2017 Science and technology 56 13 15 9 1 0 5 73 11 73
2017 Administration and operations 61 15 10 6 5 0 3 78 11 310
2017 Human resources 67 13 5 5 3 1 7 85 9 139
2017 Financial management 66 12 5 4 4 1 7 85 9 139
2017 Procurement 71 9 10 3 5 0 1 81 8 97
2017 Real property 76 24 0 0 0 0 0 100 0 25
2017 Materiel management 58 0 16 0 17 0 8 63 19 12
2017 Information management 55 28 8 2 6 0 1 83 9 80
2017 Information technology 60 21 8 4 3 1 2 84 8 1746
2017 Policy 56 20 9 5 4 0 5 80 10 19
2017 Project management 68 17 5 5 3 0 3 87 8 163
2017 Other services to the public 49 13 23 5 5 0 5 65 11 18
2017 None of the above 64 14 5 5 6 0 7 83 12 149

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 64 21 9 2 4 0 0 85 6 78
2019 Communications or public affairs 45 31 14 7 3 0 0 77 10 86
2019 Access to information and privacy 68 5 16 0 0 5 7 82 0 18
2019 Security 61 22 8 5 1 1 1 85 6 131
2019 Science and technology 54 27 12 3 3 0 2 82 6 69
2019 Administration and operations 61 21 8 4 3 0 3 85 7 311
2019 Human resources 63 20 10 4 2 0 1 84 6 193
2019 Financial management 59 21 12 3 2 1 2 82 6 169
2019 Procurement 61 21 9 6 1 0 2 83 7 99
2019 Real property 76 10 7 5 0 0 3 88 5 40
2019 Materiel management 68 26 6 0 0 0 0 94 0 16
2019 Information management 58 21 15 1 1 2 2 82 2 92
2019 Information technology 58 24 11 3 2 0 2 85 5 1822
2019 Internal audit 77 15 0 8 0 0 0 92 8 12
2019 Data sciences 67 20 8 4 0 0 0 87 4 21
2019 Policy 59 19 20 0 2 0 0 77 2 43
2019 Project management 57 23 14 2 2 1 3 82 3 229
2019 Other services to the public 27 46 18 0 0 0 10 81 0 21
2019 None of the above 59 18 14 2 2 1 4 81 4 146
2018 Client contact centre 50 30 6 6 2 2 4 85 8 48
2018 Communications or public affairs 48 26 14 7 4 0 2 75 10 79
2018 Security 51 28 15 4 0 0 2 81 4 119
2018 Science and technology 62 12 9 6 6 0 6 78 13 33
2018 Administration and operations 58 24 12 1 3 0 2 84 4 238
2018 Human resources 51 25 12 4 3 0 4 80 8 169
2018 Financial management 46 32 10 6 2 1 3 81 9 130
2018 Procurement 44 31 13 6 3 0 4 78 9 70
2018 Real property 60 21 3 7 3 0 7 87 10 38
2018 Materiel management 56 22 22 0 0 0 0 78 0 13
2018 Information management 50 30 14 0 3 0 3 82 3 71
2018 Information technology 53 26 13 4 2 0 2 81 6 1400
2018 Internal audit 46 38 5 11 0 0 0 84 11 18
2018 Data sciences 40 43 0 9 9 0 0 83 17 12
2018 Policy 34 36 26 4 0 0 0 70 4 25
2018 Project management 52 22 13 7 3 1 2 77 10 148
2018 Other services to the public 51 35 14 0 0 0 0 86 0 13
2018 None of the above 59 25 5 1 5 1 4 88 7 87
2017 Client contact centre 56 23 11 6 0 0 5 83 6 75
2017 Communications or public affairs 42 24 21 2 4 0 6 71 6 67
2017 Security 49 22 16 8 3 0 2 73 11 134
2017 Science and technology 63 24 8 0 0 0 5 91 0 72
2017 Administration and operations 56 24 13 3 2 0 3 82 5 309
2017 Human resources 53 28 12 2 1 0 4 85 3 139
2017 Financial management 51 25 10 4 5 0 5 81 9 139
2017 Procurement 48 31 11 7 3 0 0 79 10 97
2017 Real property 62 14 19 4 0 0 0 77 4 25
2017 Materiel management 68 17 7 0 0 0 8 92 0 12
2017 Information management 56 22 11 4 3 0 4 82 7 80
2017 Information technology 53 27 12 4 2 1 2 83 6 1746
2017 Policy 51 23 21 0 0 0 6 78 0 18
2017 Project management 63 23 13 1 1 0 0 86 2 163
2017 Other services to the public 50 5 40 0 0 0 5 58 0 18
2017 None of the above 60 17 10 4 2 0 7 83 6 147

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very High
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 16 29 46 5 4 0 0 45 9 78
2019 Communications or public affairs 17 29 39 14 2 0 0 46 16 86
2019 Access to information and privacy 20 30 46 0 0 5 0 52 0 18
2019 Security 21 25 41 10 2 0 1 47 12 132
2019 Science and technology 17 38 33 10 1 0 0 56 11 69
2019 Administration and operations 22 33 30 10 3 0 1 55 14 312
2019 Human resources 19 32 36 10 3 0 0 51 13 194
2019 Financial management 19 28 38 11 3 0 1 47 15 169
2019 Procurement 23 34 30 11 2 0 0 57 13 100
2019 Real property 24 42 29 2 2 0 0 66 5 43
2019 Materiel management 30 11 48 6 6 0 0 41 11 17
2019 Information management 21 27 30 13 8 0 0 49 21 92
2019 Information technology 16 35 32 13 4 0 0 51 17 1826
2019 Internal audit 26 22 37 15 0 0 0 48 15 12
2019 Data sciences 33 4 39 13 5 0 5 39 19 22
2019 Policy 14 20 42 17 6 0 0 34 23 43
2019 Project management 12 33 33 17 4 0 0 46 21 230
2019 Other services to the public 26 40 16 14 0 0 5 68 14 21
2019 None of the above 23 28 32 12 4 1 0 51 16 147
2018 Client contact centre 13 38 32 12 4 2 0 52 16 48
2018 Communications or public affairs 12 31 40 8 9 0 0 43 17 79
2018 Security 10 29 43 13 2 0 2 40 16 119
2018 Science and technology 14 21 41 9 15 0 0 35 24 33
2018 Administration and operations 18 31 36 11 2 1 1 50 13 238
2018 Human resources 8 37 34 15 5 0 0 46 20 171
2018 Financial management 14 29 38 15 4 0 0 43 18 130
2018 Procurement 15 42 32 7 4 0 0 57 11 70
2018 Real property 11 26 34 21 8 0 0 37 29 38
2018 Materiel management 0 24 47 22 7 0 0 24 29 13
2018 Information management 14 30 38 14 3 0 1 45 17 71
2018 Information technology 14 32 36 13 5 0 0 46 18 1407
2018 Internal audit 13 27 38 11 11 0 0 40 22 18
2018 Data sciences 33 27 26 14 0 0 0 60 14 12
2018 Policy 14 46 25 8 8 0 0 59 16 25
2018 Project management 10 28 40 18 5 0 0 38 22 150
2018 Other services to the public 12 31 32 20 5 0 0 43 25 15
2018 None of the above 17 32 30 15 6 0 0 49 21 86
2017 Client contact centre 18 25 37 14 4 0 1 44 18 75
2017 Communications or public affairs 9 24 42 15 11 0 0 33 25 67
2017 Security 8 32 42 12 7 0 0 39 18 135
2017 Science and technology 13 29 36 18 4 0 0 42 22 73
2017 Administration and operations 15 28 40 11 5 0 0 43 16 310
2017 Human resources 11 24 39 17 7 1 1 36 25 139
2017 Financial management 12 29 37 16 4 1 1 42 21 139
2017 Procurement 12 31 42 10 5 0 0 43 15 98
2017 Real property 10 20 35 16 20 0 0 30 35 25
2017 Materiel management 33 8 33 0 26 0 0 42 26 12
2017 Information management 12 24 35 20 8 0 1 36 28 79
2017 Information technology 9 29 39 16 7 0 0 38 23 1748
2017 Policy 0 22 57 11 11 0 0 22 21 19
2017 Project management 7 26 35 24 5 2 0 34 30 163
2017 Other services to the public 10 29 28 23 11 0 0 39 33 18
2017 None of the above 16 26 32 16 9 1 1 43 25 150

Question 76. After my workday, I feel emotionally drained.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 4 14 45 26 10 0 0 37 18 77
2019 Communications or public affairs 5 15 40 29 11 0 0 40 20 85
2019 Access to information and privacy 0 23 46 17 10 5 0 28 24 18
2019 Security 7 19 35 25 12 0 1 38 27 132
2019 Science and technology 9 14 40 30 7 0 0 37 23 68
2019 Administration and operations 11 16 33 24 15 0 0 40 27 309
2019 Human resources 10 15 40 23 12 1 0 35 25 192
2019 Financial management 8 16 43 18 14 1 1 32 24 168
2019 Procurement 6 12 43 26 12 0 1 39 18 99
2019 Real property 5 18 30 27 20 0 0 47 23 43
2019 Materiel management 11 11 25 30 23 0 0 53 23 17
2019 Information management 15 14 37 29 5 0 0 35 29 92
2019 Information technology 9 17 37 25 12 0 0 38 26 1813
2019 Internal audit 8 31 35 14 13 0 0 27 38 12
2019 Data sciences 9 22 30 14 19 0 5 35 33 22
2019 Policy 19 13 37 18 12 0 0 30 33 42
2019 Project management 11 19 40 20 10 1 0 30 30 228
2019 Other services to the public 15 9 40 24 8 0 5 34 24 21
2019 None of the above 12 19 35 18 16 0 1 34 31 145
2018 Client contact centre 4 22 32 24 16 2 0 40 27 45
2018 Communications or public affairs 11 17 49 12 12 0 0 24 27 79
2018 Security 10 23 42 14 11 1 0 25 32 118
2018 Science and technology 12 18 46 9 15 0 0 24 30 32
2018 Administration and operations 7 19 38 23 13 0 0 36 26 237
2018 Human resources 11 19 34 21 14 0 0 36 30 169
2018 Financial management 9 21 35 28 7 0 1 34 30 127
2018 Procurement 7 16 40 27 9 0 0 36 23 69
2018 Real property 14 17 38 25 6 0 0 31 30 37
2018 Materiel management 7 29 32 14 17 0 0 32 36 13
2018 Information management 10 20 40 16 13 0 1 29 30 71
2018 Information technology 8 19 37 24 11 0 0 35 27 1393
2018 Internal audit 16 33 21 24 6 0 0 29 49 18
2018 Data sciences 6 19 30 37 9 0 0 45 25 12
2018 Policy 4 27 40 21 7 0 0 28 32 25
2018 Project management 9 24 32 28 6 0 0 35 33 150
2018 Other services to the public 12 14 33 34 7 0 0 41 26 14
2018 None of the above 9 17 36 24 13 0 1 38 26 83
2017 Client contact centre 5 17 36 21 18 0 3 40 23 75
2017 Communications or public affairs 11 21 41 20 6 0 0 26 33 68
2017 Security 7 22 41 19 10 1 0 30 29 135
2017 Science and technology 11 13 35 27 12 0 3 39 25 73
2017 Administration and operations 8 18 37 24 12 0 0 36 26 309
2017 Human resources 9 22 35 22 9 1 2 32 32 139
2017 Financial management 8 21 34 28 9 0 1 37 29 139
2017 Procurement 8 24 37 21 10 0 0 31 32 97
2017 Real property 16 19 47 18 0 0 0 18 35 25
2017 Materiel management 26 0 24 33 17 0 0 50 26 12
2017 Information management 9 32 27 25 8 0 0 32 41 78
2017 Information technology 9 22 38 22 9 0 0 31 31 1743
2017 Policy 11 35 49 4 0 0 0 4 46 19
2017 Project management 12 24 38 18 8 1 1 26 36 162
2017 Other services to the public 17 5 51 11 16 0 0 27 23 18
2017 None of the above 8 21 38 17 14 1 1 31 29 150
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 24 19 18 10 0 1 28 72 78
2019 Communications or public affairs 27 29 24 6 12 2 0 28 72 86
2019 Access to information and privacy 12 17 28 22 17 5 0 13 87 18
2019 Security 25 31 19 13 6 4 2 27 73 131
2019 Science and technology 27 32 18 10 13 0 0 27 73 68
2019 Administration and operations 27 27 21 10 13 1 1 28 72 312
2019 Human resources 22 32 18 16 9 2 1 23 77 194
2019 Financial management 22 29 26 11 11 1 0 22 78 168
2019 Procurement 28 36 20 6 6 3 1 29 71 100
2019 Real property 19 33 22 11 14 0 0 19 81 43
2019 Materiel management 29 41 23 0 7 0 0 29 71 17
2019 Information management 22 27 29 8 9 4 0 23 77 92
2019 Information technology 26 33 21 9 8 2 1 26 74 1821
2019 Internal audit 22 44 14 8 13 0 0 22 78 12
2019 Data sciences 31 31 8 14 10 5 0 33 67 22
2019 Policy 20 32 18 15 15 0 0 20 80 44
2019 Project management 20 29 23 12 14 1 1 20 80 230
2019 Other services to the public 27 13 9 12 17 16 5 34 66 21
2019 None of the above 24 29 21 14 8 3 1 25 75 147
2018 Client contact centre 36 21 21 8 11 2 0 37 63 49
2018 Communications or public affairs 25 23 19 11 16 5 1 26 74 80
2018 Security 27 26 23 11 13 0 0 27 73 119
2018 Science and technology 20 44 15 6 9 3 3 21 79 33
2018 Administration and operations 31 20 21 13 12 1 1 32 68 240
2018 Human resources 30 27 19 14 9 0 2 30 70 172
2018 Financial management 26 29 17 14 12 2 0 27 73 131
2018 Procurement 30 25 22 12 7 2 2 31 69 70
2018 Real property 30 28 22 12 5 3 0 31 69 38
2018 Materiel management 15 14 10 25 36 0 0 15 85 13
2018 Information management 29 27 21 12 8 4 0 30 70 71
2018 Information technology 32 28 19 10 9 2 0 33 67 1407
2018 Internal audit 17 29 0 22 32 0 0 17 83 18
2018 Data sciences 21 49 12 11 6 0 0 21 79 12
2018 Policy 10 28 35 8 10 9 0 11 89 25
2018 Project management 26 27 20 17 7 1 2 27 73 150
2018 Other services to the public 18 38 19 13 12 0 0 18 82 15
2018 None of the above 23 23 24 13 14 2 1 24 76 88
2017 Client contact centre 42 17 22 10 7 0 2 43 57 75
2017 Communications or public affairs 35 16 27 8 9 5 0 37 63 68
2017 Security 28 25 17 13 9 5 2 31 69 134
2017 Science and technology 29 23 21 16 9 0 1 29 71 73
2017 Administration and operations 27 24 22 12 12 2 2 28 72 311
2017 Human resources 34 25 13 10 12 3 2 36 64 139
2017 Financial management 27 28 19 16 10 1 0 27 73 139
2017 Procurement 29 21 21 13 12 2 1 30 70 98
2017 Real property 25 12 28 20 15 0 0 25 75 25
2017 Materiel management 57 17 10 0 7 0 8 63 37 12
2017 Information management 21 30 27 11 8 2 1 22 78 80
2017 Information technology 30 27 17 10 8 5 2 33 67 1745
2017 Policy 10 17 15 32 21 0 6 11 89 19
2017 Project management 32 21 23 10 10 4 1 33 67 163
2017 Other services to the public 22 35 32 5 0 5 0 23 77 18
2017 None of the above 41 19 18 7 10 4 3 43 57 150

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 66 34 55
2019 Communications or public affairs 72 28 63
2019 Access to information and privacy 64 36 15
2019 Security 52 48 91
2019 Science and technology 49 51 50
2019 Administration and operations 68 32 223
2019 Human resources 69 31 145
2019 Financial management 65 35 128
2019 Procurement 61 39 68
2019 Real property 45 55 35
2019 Materiel management 42 58 12
2019 Information management 62 38 69
2019 Information technology 54 46 1297
2019 Data sciences 56 44 14
2019 Policy 69 31 35
2019 Project management 65 35 178
2019 Other services to the public 65 35 12
2019 None of the above 58 42 107

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2019 Client contact centre 45 55 55
2019 Communications or public affairs 40 60 63
2019 Access to information and privacy 53 47 14
2019 Security 46 54 88
2019 Science and technology 48 52 49
2019 Administration and operations 37 63 220
2019 Human resources 33 67 143
2019 Financial management 35 65 127
2019 Procurement 49 51 67
2019 Real property 46 54 35
2019 Materiel management 42 58 12
2019 Information management 34 66 69
2019 Information technology 42 58 1288
2019 Data sciences 58 42 14
2019 Policy 25 75 34
2019 Project management 30 70 179
2019 Other services to the public 26 74 12
2019 None of the above 44 56 106
2018 Client contact centre 37 63 30
2018 Communications or public affairs 28 72 55
2018 Security 24 76 87
2018 Science and technology 52 48 25
2018 Administration and operations 23 77 160
2018 Human resources 39 61 117
2018 Financial management 24 76 92
2018 Procurement 44 56 47
2018 Real property 38 62 26
2018 Materiel management 12 88 11
2018 Information management 30 70 45
2018 Information technology 32 68 920
2018 Internal audit 22 78 15
2018 Policy 51 49 21
2018 Project management 23 77 105
2018 Other services to the public 61 39 12
2018 None of the above 32 68 66

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 15 17 20 10 0 10 48 33 78
2019 Communications or public affairs 41 21 14 8 11 2 3 65 20 86
2019 Access to information and privacy 27 12 17 16 22 0 7 41 40 18
2019 Security 30 22 20 10 11 2 6 56 22 129
2019 Science and technology 39 18 16 9 16 0 3 59 25 68
2019 Administration and operations 36 20 12 12 13 0 8 61 27 311
2019 Human resources 42 19 14 9 10 2 4 65 20 193
2019 Financial management 38 18 16 10 12 2 4 60 23 168
2019 Procurement 40 18 10 10 13 0 9 63 25 99
2019 Real property 32 22 11 18 11 0 5 57 31 43
2019 Materiel management 36 35 12 6 12 0 0 71 17 17
2019 Information management 42 14 18 10 6 2 7 62 18 92
2019 Information technology 38 19 16 9 13 1 6 60 23 1807
2019 Internal audit 72 13 0 15 0 0 0 85 15 12
2019 Data sciences 35 23 17 9 10 0 5 61 20 22
2019 Policy 23 16 13 23 16 3 7 43 43 43
2019 Project management 33 21 14 12 16 0 5 57 29 228
2019 Other services to the public 35 24 10 0 11 0 21 74 14 21
2019 None of the above 43 17 17 7 11 2 4 63 19 145
2018 Client contact centre 35 8 9 14 20 2 12 50 39 49
2018 Communications or public affairs 37 16 15 17 14 0 1 54 31 80
2018 Security 32 16 25 8 16 1 3 49 25 119
2018 Science and technology 29 9 21 12 9 0 21 48 26 33
2018 Administration and operations 36 16 13 14 13 2 7 57 29 240
2018 Human resources 32 18 11 15 12 0 12 56 31 172
2018 Financial management 35 23 13 11 14 0 5 61 25 130
2018 Procurement 47 14 16 11 4 5 3 67 16 70
2018 Real property 27 27 26 11 8 0 1 55 19 38
2018 Materiel management 24 15 17 14 22 0 7 42 39 13
2018 Information management 46 17 10 6 14 0 7 68 22 70
2018 Information technology 39 16 16 11 12 1 5 58 25 1399
2018 Internal audit 32 11 35 6 11 0 6 46 17 18
2018 Data sciences 36 12 27 0 9 0 16 57 10 12
2018 Policy 30 14 10 21 7 9 9 53 34 25
2018 Project management 33 17 18 12 18 0 3 51 31 149
2018 Other services to the public 39 17 0 6 31 0 7 60 40 15
2018 None of the above 34 21 9 7 21 4 4 60 30 86

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 13 17 19 13 22 2 15 35 42 54
2019 Communications or public affairs 3 34 11 14 29 3 6 41 47 63
2019 Access to information and privacy 12 31 6 7 38 0 6 46 48 15
2019 Security 10 22 23 14 18 3 9 37 37 88
2019 Science and technology 10 18 21 16 26 2 8 31 46 50
2019 Administration and operations 14 19 20 17 24 0 6 35 44 220
2019 Human resources 18 29 14 14 16 1 8 51 34 144
2019 Financial management 13 27 15 14 21 2 6 45 39 127
2019 Procurement 14 26 19 12 15 4 11 46 32 66
2019 Real property 6 38 17 14 17 0 9 47 34 35
2019 Materiel management 0 42 42 8 8 0 0 42 16 12
2019 Information management 15 19 18 19 21 0 7 37 44 69
2019 Information technology 11 20 18 18 24 2 7 34 46 1284
2019 Data sciences 14 38 13 6 14 0 14 61 24 14
2019 Policy 0 26 13 18 28 0 14 31 54 34
2019 Project management 8 15 16 21 31 2 7 26 57 179
2019 Other services to the public 16 35 14 9 25 0 0 51 35 12
2019 None of the above 10 25 18 17 25 2 3 36 44 106
2018 Client contact centre 6 3 21 24 23 0 23 12 60 29
2018 Communications or public affairs 8 18 14 33 22 0 6 28 58 56
2018 Security 8 19 20 18 27 2 7 29 49 86
2018 Science and technology 8 12 32 4 32 4 8 23 41 25
2018 Administration and operations 12 20 17 15 28 1 6 34 47 160
2018 Human resources 23 11 19 13 24 1 9 38 42 118
2018 Financial management 7 21 21 13 23 2 13 34 42 93
2018 Procurement 9 14 26 28 18 0 5 24 48 47
2018 Real property 6 28 20 16 20 0 10 37 40 26
2018 Materiel management 12 0 34 8 46 0 0 12 54 11
2018 Information management 8 27 6 24 23 2 10 39 54 47
2018 Information technology 7 20 21 19 24 2 6 30 47 919
2018 Internal audit 0 16 13 18 33 14 7 20 64 15
2018 Policy 10 40 19 14 13 0 4 52 27 21
2018 Project management 10 16 16 15 32 4 6 29 53 106
2018 Other services to the public 0 33 25 17 16 0 9 36 36 11
2018 None of the above 9 13 22 13 34 3 6 24 52 66
2017 Client contact centre 16 10 14 14 22 0 24 34 47 42
2017 Communications or public affairs 17 17 8 29 22 0 7 37 55 40
2017 Security 9 16 22 16 27 3 6 28 48 87
2017 Science and technology 10 11 25 15 30 0 10 23 50 51
2017 Administration and operations 13 18 20 19 21 1 6 34 44 219
2017 Human resources 14 25 12 20 15 3 11 45 41 82
2017 Financial management 11 16 16 18 20 2 18 33 48 100
2017 Procurement 8 19 22 11 31 2 8 29 46 66
2017 Real property 5 0 21 32 21 0 21 6 67 19
2017 Information management 13 17 17 10 30 0 13 34 46 60
2017 Information technology 7 18 18 19 25 3 10 29 50 1089
2017 Policy 13 38 6 27 10 0 7 55 39 16
2017 Project management 10 19 18 22 28 2 1 30 51 105
2017 Other services to the public 10 24 22 7 29 7 0 37 39 13
2017 None of the above 5 14 22 16 26 0 16 23 51 80

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 9 11 12 28 33 0 7 21 65 55
2019 Communications or public affairs 2 20 11 18 39 1 9 25 64 63
2019 Access to information and privacy 12 14 0 16 44 0 14 31 69 15
2019 Security 2 16 19 21 33 1 9 20 59 88
2019 Science and technology 2 17 26 18 30 2 6 21 51 50
2019 Administration and operations 6 22 14 18 36 0 3 29 56 219
2019 Human resources 7 15 21 21 28 1 7 24 53 144
2019 Financial management 10 15 20 17 33 3 2 26 53 127
2019 Procurement 5 19 20 18 27 1 10 27 51 67
2019 Real property 6 33 3 20 32 0 6 41 56 34
2019 Materiel management 0 34 24 17 26 0 0 34 42 12
2019 Information management 8 17 24 19 27 3 1 26 49 69
2019 Information technology 6 15 16 19 36 1 5 23 59 1281
2019 Data sciences 0 24 16 34 13 0 14 28 54 14
2019 Policy 5 7 14 22 47 0 5 13 73 34
2019 Project management 6 15 11 21 44 2 1 21 68 179
2019 Other services to the public 7 9 18 29 37 0 0 16 65 12
2019 None of the above 6 24 12 19 35 2 2 31 57 106
2018 Client contact centre 3 13 13 33 34 0 3 17 70 29
2018 Communications or public affairs 6 9 18 15 49 0 3 16 66 56
2018 Security 6 7 17 24 41 0 5 14 68 87
2018 Science and technology 4 8 16 24 40 4 4 13 70 25
2018 Administration and operations 3 12 16 19 43 4 3 16 66 159
2018 Human resources 8 13 13 12 45 0 8 23 62 118
2018 Financial management 5 11 16 15 45 3 5 18 65 93
2018 Procurement 0 8 23 22 40 2 5 9 67 47
2018 Real property 4 18 20 24 30 0 4 23 56 26
2018 Materiel management 12 8 8 9 63 0 0 20 71 11
2018 Information management 2 21 6 19 44 4 4 25 68 46
2018 Information technology 5 12 15 22 43 2 2 17 67 919
2018 Internal audit 0 9 7 32 46 7 0 10 83 15
2018 Policy 4 23 10 23 39 0 0 28 63 21
2018 Project management 2 13 8 19 50 2 5 16 75 105
2018 Other services to the public 9 24 0 34 33 0 0 33 67 11
2018 None of the above 2 18 18 12 49 2 2 20 62 66
2017 Client contact centre 7 2 14 34 38 0 5 10 75 42
2017 Communications or public affairs 0 10 7 30 46 0 7 11 81 40
2017 Security 5 15 13 13 52 0 3 20 67 87
2017 Science and technology 5 6 18 15 46 6 4 12 68 51
2017 Administration and operations 6 8 13 18 52 2 2 14 72 219
2017 Human resources 6 14 6 12 53 5 4 22 72 82
2017 Financial management 7 7 7 17 53 2 8 15 77 101
2017 Procurement 3 13 16 8 50 4 6 18 64 66
2017 Real property 0 0 21 11 68 0 0 0 79 19
2017 Information management 2 14 12 19 45 0 8 18 70 60
2017 Information technology 3 11 13 18 47 2 6 15 71 1090
2017 Policy 6 0 7 20 54 0 13 7 85 16
2017 Project management 2 11 12 19 53 1 2 13 74 105
2017 Other services to the public 10 24 22 7 29 7 0 37 39 13
2017 None of the above 3 9 11 19 53 2 3 12 76 80
Report a problem on this page
Date modified: