2019 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	42	41	8	0	9	0	0	83	9	13
2019	Security	56	23	13	8	0	0	0	79	8	25
2019	Legal services	52	32	10	4	2	1	0	84	6	123
2019	Administration and operations	38	46	8	5	2	0	0	85	7	115
2019	Human resources	38	30	12	7	13	0	0	68	19	34
2019	Financial management	54	18	12	8	8	0	0	72	15	15
2019	Information management	36	40	24	0	0	0	0	76	0	14
2019	Information technology	45	32	8	0	15	0	0	77	15	27
2019	Project management	72	28	0	0	0	0	0	100	0	11
2019	Other services to the public	40	40	20	0	0	0	0	80	0	13
2019	None of the above	46	41	13	0	0	0	0	87	0	23
2018	Client contact centre	30	43	14	13	0	0	0	73	13	15
2018	Security	33	46	14	7	0	0	0	79	7	14
2018	Legal services	48	36	8	4	4	0	0	84	8	117
2018	Administration and operations	41	42	8	5	4	0	1	84	9	126
2018	Human resources	40	44	13	0	3	0	0	84	3	31
2018	Financial management	26	49	24	0	0	0	0	76	0	15
2018	Information management	28	27	26	10	10	0	0	55	19	13
2018	Information technology	27	44	10	13	6	0	0	72	19	31
2018	Other services to the public	27	39	18	16	0	0	0	66	16	11
2018	None of the above	54	32	14	0	0	0	0	86	0	23
2017	Client contact centre	26	33	25	15	0	0	0	59	15	12
2017	Security	36	56	8	0	0	0	0	92	0	11
2017	Legal services	42	44	10	3	1	0	0	86	4	108
2017	Administration and operations	20	50	15	8	7	0	0	70	15	105
2017	Human resources	29	61	5	5	0	0	0	90	5	20
2017	Information technology	28	66	0	0	5	0	0	95	5	18
2017	None of the above	29	61	10	0	0	0	0	90	0	18
2014	Client contact centre	7	40	29	18	6	0	0	47	24	16
2014	Legal services	31	52	13	2	2	0	0	84	4	104
2014	Administration and operations	30	42	11	13	4	0	0	72	17	140
2014	Human resources	26	46	6	14	8	0	0	72	22	15
2014	Financial management	10	52	19	13	6	0	0	61	19	14
2014	Information management	0	66	25	0	9	0	0	66	9	12
2014	Information technology	27	23	23	18	9	0	0	50	27	22
2014	Other services to the public	49	27	24	0	0	0	0	76	0	17
2014	None of the above	23	41	17	9	10	0	0	64	18	34

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	47	22	9	8	0	0	61	17	13
2019	Security	43	32	8	9	8	0	0	75	17	25
2019	Legal services	40	35	10	4	10	1	0	76	14	123
2019	Administration and operations	34	42	10	8	5	0	1	77	13	115
2019	Human resources	42	24	9	18	7	0	0	66	25	34
2019	Financial management	59	6	27	8	0	0	0	65	8	15
2019	Information management	30	20	33	8	8	0	0	51	16	14
2019	Information technology	49	20	16	4	11	0	0	69	15	27
2019	Project management	80	0	8	0	11	0	0	80	11	11
2019	Other services to the public	40	12	16	24	8	0	0	52	32	13
2019	None of the above	43	34	5	5	14	0	0	77	19	23
2018	Client contact centre	28	37	35	0	0	0	0	65	0	14
2018	Security	40	27	6	5	22	0	0	67	27	14
2018	Legal services	44	32	7	8	7	2	0	78	15	116
2018	Administration and operations	44	33	8	7	6	0	2	78	14	125
2018	Human resources	29	42	12	6	9	3	0	73	14	32
2018	Financial management	51	31	7	11	0	0	0	82	11	15
2018	Information management	32	33	16	10	10	0	0	65	19	13
2018	Information technology	33	24	12	21	9	0	0	57	31	32
2018	Other services to the public	9	45	9	16	21	0	0	54	37	11
2018	None of the above	43	39	0	3	15	0	0	82	18	22
2017	Client contact centre	18	31	27	7	17	0	0	49	24	12
2017	Security	16	45	30	8	0	0	0	62	8	11
2017	Legal services	43	26	13	13	5	0	0	69	19	108
2017	Administration and operations	27	39	13	10	11	0	0	66	21	106
2017	Human resources	39	36	10	5	10	0	0	76	15	20
2017	Information technology	29	49	0	11	11	0	0	78	22	18
2017	None of the above	34	40	21	0	5	0	0	74	5	18

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	41	42	8	9	0	0	0	83	9	13
2019	Security	64	28	0	7	0	0	0	93	7	25
2019	Legal services	72	23	3	3	0	0	0	94	3	123
2019	Administration and operations	55	31	10	3	1	1	0	87	3	114
2019	Human resources	47	27	6	13	7	0	0	74	20	33
2019	Financial management	61	13	11	8	8	0	0	74	15	15
2019	Information management	59	27	14	0	0	0	0	86	0	14
2019	Information technology	67	14	16	0	3	0	0	81	3	27
2019	Project management	92	8	0	0	0	0	0	100	0	11
2019	Other services to the public	70	30	0	0	0	0	0	100	0	13
2019	None of the above	64	31	5	0	0	0	0	95	0	23
2018	Client contact centre	40	41	14	5	0	0	0	81	5	15
2018	Security	83	12	5	0	0	0	0	95	0	14
2018	Legal services	65	25	3	2	3	2	0	92	5	116
2018	Administration and operations	62	29	3	2	2	0	1	92	5	124
2018	Human resources	41	43	10	3	3	0	0	84	6	32
2018	Financial management	57	22	21	0	0	0	0	79	0	14
2018	Information management	38	36	26	0	0	0	0	74	0	13
2018	Information technology	41	43	9	3	3	0	0	85	6	32
2018	Other services to the public	36	46	9	9	0	0	0	82	9	11
2018	None of the above	73	17	9	0	0	0	0	91	0	22
2017	Client contact centre	33	42	9	15	0	0	0	75	15	12
2017	Security	47	45	0	0	0	0	8	100	0	11
2017	Legal services	73	21	5	1	0	0	0	94	1	107
2017	Administration and operations	50	39	7	2	3	0	0	89	5	106
2017	Human resources	56	39	0	5	0	0	0	95	5	20
2017	Information technology	62	38	0	0	0	0	0	100	0	18
2017	None of the above	57	32	5	5	0	0	0	89	5	18
2014	Client contact centre	44	32	24	0	0	0	0	76	0	16
2014	Legal services	64	32	4	0	0	0	0	96	0	104
2014	Administration and operations	64	28	6	1	1	0	0	92	1	140
2014	Human resources	52	26	14	8	0	0	0	78	8	15
2014	Financial management	61	6	6	26	0	0	0	68	26	14
2014	Information management	43	38	0	19	0	0	0	81	19	12
2014	Information technology	64	18	18	0	0	0	0	82	0	22
2014	Other services to the public	82	18	0	0	0	0	0	100	0	17
2014	None of the above	55	20	18	0	3	0	3	78	3	34

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	35	48	8	9	0	0	0	83	9	13
2019	Security	59	22	16	0	4	0	0	81	4	25
2019	Legal services	59	30	7	4	0	0	0	89	4	123
2019	Administration and operations	44	38	12	4	2	0	0	82	6	115
2019	Human resources	31	44	9	9	7	0	0	75	16	34
2019	Financial management	58	14	28	0	0	0	0	72	0	15
2019	Information management	48	28	16	8	0	0	0	76	8	14
2019	Information technology	42	36	11	8	3	0	0	78	11	27
2019	Project management	72	28	0	0	0	0	0	100	0	11
2019	Other services to the public	64	20	16	0	0	0	0	84	0	13
2019	None of the above	46	50	0	4	0	0	0	96	4	23
2018	Client contact centre	51	23	11	15	0	0	0	74	15	14
2018	Security	61	27	7	5	0	0	0	88	5	14
2018	Legal services	55	33	7	1	4	1	0	89	4	118
2018	Administration and operations	46	39	8	3	3	0	1	86	6	125
2018	Human resources	39	49	9	0	3	0	0	88	3	32
2018	Financial management	53	30	11	6	0	0	0	83	6	15
2018	Information management	38	27	16	0	19	0	0	65	19	13
2018	Information technology	26	46	9	12	6	0	0	73	18	32
2018	Other services to the public	27	45	19	9	0	0	0	72	9	11
2018	None of the above	62	33	0	0	5	0	0	95	5	22
2017	Client contact centre	25	45	22	9	0	0	0	69	9	12
2017	Security	36	48	8	0	0	0	8	91	0	11
2017	Legal services	52	38	6	3	2	0	0	90	4	107
2017	Administration and operations	33	46	10	5	5	0	1	80	10	106
2017	Human resources	39	56	5	0	0	0	0	95	0	20
2017	Information technology	39	55	0	0	5	0	0	95	5	18
2017	None of the above	55	40	4	0	0	0	0	96	0	18
2014	Client contact centre	20	26	31	11	11	0	0	47	23	16
2014	Legal services	38	55	4	1	2	0	0	93	3	104
2014	Administration and operations	38	39	13	9	1	0	0	77	10	140
2014	Human resources	44	28	20	8	0	0	0	72	8	15
2014	Financial management	10	52	13	19	6	0	0	61	26	14
2014	Information management	33	48	0	9	9	0	0	81	19	12
2014	Information technology	27	23	14	32	5	0	0	50	36	22
2014	Other services to the public	54	33	6	6	0	0	0	88	6	17
2014	None of the above	29	45	13	3	6	0	3	77	10	34

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	31	13	25	0	0	0	61	25	13
2019	Security	40	28	13	12	4	4	0	70	16	25
2019	Legal services	50	25	10	10	5	0	0	74	16	122
2019	Administration and operations	40	25	18	6	7	1	2	68	14	111
2019	Human resources	41	43	12	0	3	0	0	84	3	34
2019	Financial management	52	36	5	0	7	0	0	88	7	15
2019	Information management	41	6	32	6	14	0	0	47	20	14
2019	Information technology	44	24	16	0	16	0	0	68	16	26
2019	Project management	60	23	17	0	0	0	0	83	0	11
2019	Other services to the public	38	38	16	0	8	0	0	76	8	13
2019	None of the above	42	30	5	10	14	0	0	72	24	23
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	34	39	0	18	9	0	0	73	27	14
2018	Legal services	49	21	10	9	9	1	0	71	18	114
2018	Administration and operations	39	29	14	9	7	1	1	69	16	126
2018	Human resources	52	19	11	12	6	0	0	71	18	32
2018	Financial management	45	22	28	6	0	0	0	67	6	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	23	25	30	15	6	0	0	48	22	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	19	16	6	9	0	0	70	14	23
2017	Client contact centre	15	34	33	0	18	0	0	49	18	12
2017	Security	16	16	50	9	0	0	8	36	9	11
2017	Legal services	33	30	16	11	7	3	0	65	19	108
2017	Administration and operations	20	27	28	16	8	0	0	47	25	106
2017	Human resources	40	26	24	5	0	5	0	69	5	20
2017	Information technology	12	44	16	27	0	0	0	56	27	18
2017	None of the above	37	24	12	12	11	0	5	64	24	17
2014	Client contact centre	7	19	43	13	13	5	0	27	27	16
2014	Legal services	20	37	23	12	6	2	1	59	18	104
2014	Administration and operations	23	32	25	13	7	0	0	54	20	140
2014	Human resources	22	38	26	8	6	0	0	60	14	15
2014	Financial management	10	35	23	6	26	0	0	45	32	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	18	18	36	0	0	27	55	22
2014	Other services to the public	31	39	25	6	0	0	0	69	6	17
2014	None of the above	26	21	30	8	15	0	0	47	23	34

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	44	8	17	0	0	0	75	17	13
2019	Security	44	32	13	12	0	0	0	75	12	25
2019	Legal services	48	26	10	13	4	0	0	74	16	122
2019	Administration and operations	41	29	16	7	6	1	1	72	12	113
2019	Human resources	41	34	16	6	3	0	0	75	9	34
2019	Financial management	46	33	5	8	7	0	0	80	15	15
2019	Information management	41	6	38	0	14	0	0	47	14	14
2019	Information technology	42	27	8	12	11	0	0	69	23	27
2019	Project management	72	17	11	0	0	0	0	89	0	11
2019	Other services to the public	38	38	8	8	8	0	0	76	16	13
2019	None of the above	41	31	9	10	9	0	0	72	19	23
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	40	33	0	12	15	0	0	73	27	14
2018	Legal services	49	24	10	9	6	1	0	74	16	112
2018	Administration and operations	42	28	18	6	6	0	1	70	12	126
2018	Human resources	39	40	7	7	6	0	0	79	13	32
2018	Financial management	45	22	22	11	0	0	0	67	11	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	15	36	31	15	3	0	0	51	18	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	17	18	6	9	0	0	68	14	23
2017	Client contact centre	16	33	33	0	18	0	0	49	18	12
2017	Security	27	36	20	9	0	0	8	69	9	11
2017	Legal services	34	36	15	8	6	1	0	71	14	108
2017	Administration and operations	24	32	22	15	6	0	1	57	21	106
2017	Human resources	45	31	10	5	5	5	0	80	10	20
2017	Information technology	18	55	5	22	0	0	0	73	22	18
2017	None of the above	35	29	16	5	11	0	4	66	16	18
2014	Client contact centre	0	33	36	13	13	5	0	35	27	16
2014	Legal services	21	44	18	9	6	1	1	66	15	104
2014	Administration and operations	22	35	20	13	9	1	0	58	22	140
2014	Human resources	28	26	32	14	0	0	0	54	14	15
2014	Financial management	10	29	23	13	26	0	0	39	39	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	27	18	27	0	0	27	45	22
2014	Other services to the public	31	45	19	6	0	0	0	75	6	17
2014	None of the above	27	22	31	2	16	2	0	50	18	33

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	8	42	5	17	0	0	37	22	13
2019	Security	36	19	25	4	8	4	4	60	13	25
2019	Legal services	41	26	13	7	9	0	3	70	17	123
2019	Administration and operations	39	19	14	12	9	6	1	63	22	113
2019	Human resources	36	18	21	11	13	0	0	55	24	34
2019	Financial management	32	18	14	8	27	0	0	50	35	15
2019	Information management	30	6	20	22	14	8	0	39	39	14
2019	Information technology	38	19	16	12	15	0	0	57	27	27
2019	Project management	60	20	11	8	0	0	0	80	8	11
2019	Other services to the public	54	30	16	0	0	0	0	84	0	13
2019	None of the above	36	22	9	19	9	0	5	62	29	23
2018	Client contact centre	33	35	0	22	6	0	5	70	30	15
2018	Security	30	42	0	12	15	0	0	73	27	14
2018	Legal services	41	13	16	11	8	3	8	61	21	114
2018	Administration and operations	36	27	9	15	10	3	1	65	26	126
2018	Human resources	39	30	10	6	15	0	0	69	21	32
2018	Financial management	41	15	20	18	0	6	0	59	19	15
2018	Information management	19	19	31	12	19	0	0	38	31	13
2018	Information technology	16	26	18	12	18	9	0	47	33	32
2018	Other services to the public	27	21	25	0	27	0	0	48	27	11
2018	None of the above	47	24	7	4	10	6	3	77	16	23
2017	Client contact centre	14	35	9	7	18	18	0	60	30	12
2017	Security	38	16	8	18	11	0	8	60	31	11
2017	Legal services	29	22	14	9	9	9	8	61	21	108
2017	Administration and operations	23	25	21	21	6	4	0	50	28	106
2017	Human resources	40	10	31	15	5	0	0	49	20	20
2017	Information technology	7	33	38	11	5	5	0	42	17	18
2017	None of the above	23	22	12	0	22	0	21	56	28	18
2014	Client contact centre	14	7	25	24	19	5	6	23	49	16
2014	Legal services	23	30	17	14	7	7	2	58	23	104
2014	Administration and operations	27	22	17	15	14	5	0	52	30	140
2014	Human resources	34	26	12	14	14	0	0	60	28	15
2014	Financial management	19	19	10	32	19	0	0	39	52	14
2014	Information management	7	28	40	15	9	0	0	35	25	12
2014	Information technology	14	5	23	14	41	5	0	19	57	22
2014	Other services to the public	31	47	11	12	0	0	0	77	12	17
2014	None of the above	24	6	39	5	12	9	6	35	20	34

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	39	13	0	8	0	8	77	9	13
2019	Security	65	9	13	4	4	0	4	78	8	25
2019	Legal services	40	27	16	5	4	2	7	73	10	123
2019	Administration and operations	39	22	22	4	4	3	6	68	8	114
2019	Human resources	48	26	14	5	3	0	3	77	9	34
2019	Financial management	53	28	14	0	5	0	0	81	5	15
2019	Information management	30	28	20	0	14	0	8	64	15	14
2019	Information technology	51	25	8	0	11	0	4	80	12	27
2019	Project management	41	40	20	0	0	0	0	80	0	11
2019	Other services to the public	48	28	16	8	0	0	0	76	8	13
2019	None of the above	42	34	5	10	4	5	0	81	14	23

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	50	5	0	8	0	0	87	8	13
2019	Security	61	13	22	0	4	0	0	74	4	25
2019	Legal services	58	20	6	4	7	3	1	81	12	123
2019	Administration and operations	50	22	13	10	1	4	1	75	11	113
2019	Human resources	44	47	6	0	3	0	0	91	3	34
2019	Financial management	59	27	7	0	0	7	0	92	0	15
2019	Information management	30	32	30	0	8	0	0	62	8	14
2019	Information technology	55	30	8	0	7	0	0	85	7	27
2019	Project management	52	20	8	0	20	0	0	72	20	11
2019	Other services to the public	48	12	24	8	8	0	0	60	16	13
2019	None of the above	63	18	5	5	9	0	0	82	13	23
2018	Client contact centre	53	29	11	8	0	0	0	81	8	15
2018	Security	30	42	0	5	13	9	0	80	20	14
2018	Legal services	54	26	10	2	1	3	3	86	4	116
2018	Administration and operations	50	29	8	2	6	4	1	83	9	125
2018	Human resources	52	29	10	0	6	3	0	83	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	30	54	6	0	10	0	0	84	10	13
2018	Information technology	36	16	29	9	6	3	0	54	16	32
2018	Other services to the public	45	9	16	12	9	0	9	59	23	11
2018	None of the above	66	7	16	6	0	6	0	77	6	23
2017	Client contact centre	42	34	15	9	0	0	0	76	9	12
2017	Security	53	19	11	0	9	0	8	79	9	11
2017	Legal services	52	20	12	8	3	3	2	76	12	107
2017	Administration and operations	40	33	11	8	7	2	0	74	15	106
2017	Human resources	59	10	21	0	10	0	0	69	10	20
2017	Information technology	45	44	0	5	0	0	5	94	6	18
2017	None of the above	45	23	15	0	11	0	5	72	12	18
2014	Client contact centre	20	30	38	0	13	0	0	49	13	16
2014	Legal services	27	40	12	9	5	2	6	72	15	104
2014	Administration and operations	40	33	12	6	7	0	2	74	13	140
2014	Human resources	50	42	8	0	0	0	0	92	0	15
2014	Financial management	45	6	13	35	0	0	0	52	35	14
2014	Information management	23	42	0	34	0	0	0	66	34	12
2014	Information technology	14	27	18	23	14	5	0	43	38	22
2014	Other services to the public	54	21	12	6	6	0	0	75	12	17
2014	None of the above	27	30	18	6	13	3	3	61	20	34

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	50	5	9	8	0	0	78	17	13
2019	Security	57	25	9	4	4	0	0	83	8	25
2019	Legal services	58	17	8	9	7	2	1	76	16	123
2019	Administration and operations	49	23	14	9	3	1	2	74	12	114
2019	Human resources	47	37	5	7	3	0	0	85	10	34
2019	Financial management	52	28	6	14	0	0	0	80	14	14
2019	Information management	40	44	0	7	9	0	0	84	16	12
2019	Information technology	52	22	8	8	11	0	0	73	19	27
2019	Project management	32	37	11	11	8	0	0	69	20	11
2019	Other services to the public	48	12	16	8	16	0	0	60	24	13
2019	None of the above	55	23	9	5	9	0	0	78	13	23
2018	Client contact centre	57	31	7	0	5	0	0	88	5	14
2018	Security	36	30	15	5	13	0	0	67	18	14
2018	Legal services	51	28	9	3	4	2	3	83	8	115
2018	Administration and operations	48	30	8	5	5	2	2	81	10	125
2018	Human resources	60	24	10	0	6	0	0	84	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	31	69	0	0	0	0	0	100	0	13
2018	Information technology	36	30	12	9	9	0	3	68	19	32
2018	Other services to the public	45	9	16	9	21	0	0	54	30	11
2018	None of the above	66	13	10	6	0	6	0	83	6	23
2017	Client contact centre	51	16	25	0	9	0	0	67	9	12
2017	Security	16	25	41	9	0	0	8	46	9	11
2017	Legal services	52	23	12	7	3	1	2	78	10	107
2017	Administration and operations	43	32	12	7	5	0	1	75	13	105
2017	Human resources	59	26	0	10	5	0	0	85	15	20
2017	Information technology	45	49	5	0	0	0	0	95	0	18
2017	None of the above	44	24	10	5	17	0	0	68	22	18
2014	Client contact centre	27	36	12	13	13	0	0	63	25	16
2014	Legal services	25	42	17	6	7	0	3	69	13	103
2014	Administration and operations	32	32	13	15	6	0	1	65	21	140
2014	Human resources	52	34	14	0	0	0	0	86	0	15
2014	Financial management	45	19	6	29	0	0	0	65	29	14
2014	Information management	25	33	16	16	9	0	0	58	26	12
2014	Information technology	14	36	9	23	18	0	0	50	41	22
2014	Other services to the public	48	33	6	6	6	0	0	81	12	17
2014	None of the above	25	30	18	9	13	0	5	58	23	34

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	34	0	5	8	0	0	87	13	13
2019	Security	52	27	9	4	8	0	0	78	12	25
2019	Legal services	53	24	11	6	6	0	1	77	12	123
2019	Administration and operations	54	27	7	9	2	1	1	82	11	115
2019	Human resources	46	30	14	3	7	0	0	77	9	34
2019	Financial management	60	29	11	0	0	0	0	89	0	15
2019	Information management	48	20	8	16	8	0	0	68	24	14
2019	Information technology	44	34	11	4	7	0	0	78	11	27
2019	Project management	60	11	8	0	20	0	0	72	20	11
2019	Other services to the public	48	12	16	8	16	0	0	60	24	13
2019	None of the above	61	21	0	9	9	0	0	82	18	23
2018	Client contact centre	53	29	14	0	5	0	0	81	5	15
2018	Security	42	30	5	0	22	0	0	73	22	14
2018	Legal services	53	28	11	3	3	1	1	83	7	116
2018	Administration and operations	58	20	11	4	5	1	1	79	10	124
2018	Human resources	62	26	6	0	6	0	0	88	6	32
2018	Financial management	71	10	19	0	0	0	0	81	0	14
2018	Information management	52	22	10	6	10	0	0	74	16	13
2018	Information technology	45	19	17	6	12	0	0	64	19	32
2018	Other services to the public	27	27	25	0	21	0	0	54	21	11
2018	None of the above	66	12	10	6	0	6	0	83	6	23
2017	Client contact centre	45	23	15	9	9	0	0	68	17	12
2017	Security	33	41	18	0	0	0	8	81	0	11
2017	Legal services	52	29	6	6	4	2	2	84	10	108
2017	Administration and operations	49	27	10	7	7	0	0	76	14	106
2017	Human resources	59	26	0	5	10	0	0	85	15	20
2017	Information technology	67	33	0	0	0	0	0	100	0	18
2017	None of the above	55	28	0	11	6	0	0	83	17	18
2014	Client contact centre	25	25	31	7	13	0	0	49	19	16
2014	Legal services	32	36	16	10	5	0	1	69	15	104
2014	Administration and operations	48	27	9	10	5	0	1	76	16	140
2014	Human resources	34	40	8	12	6	0	0	74	18	15
2014	Financial management	29	23	35	6	6	0	0	52	13	14
2014	Information management	43	14	9	25	9	0	0	56	34	12
2014	Information technology	14	36	14	9	18	9	0	55	30	22
2014	Other services to the public	52	29	6	12	0	0	0	81	12	17
2014	None of the above	32	22	33	6	3	0	3	56	10	34

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	30	17	0	8	15	8	67	11	13
2019	Security	31	28	12	17	12	0	0	59	29	25
2019	Legal services	38	27	14	4	9	8	0	70	15	123
2019	Administration and operations	37	29	13	8	5	8	0	71	15	114
2019	Human resources	42	27	24	3	0	4	0	72	3	33
2019	Financial management	48	31	7	7	7	0	0	78	14	15
2019	Information management	43	18	24	0	14	0	0	62	14	14
2019	Information technology	41	28	15	8	4	4	0	72	12	27
2019	Project management	43	28	17	0	11	0	0	72	11	11
2019	Other services to the public	16	44	16	0	8	16	0	71	10	13
2019	None of the above	30	30	12	5	19	0	5	63	25	23
2018	Client contact centre	33	27	22	14	5	0	0	59	19	15
2018	Security	25	33	15	21	6	0	0	58	27	14
2018	Legal services	47	23	8	6	5	11	1	79	12	117
2018	Administration and operations	32	33	16	5	7	5	2	70	13	126
2018	Human resources	28	53	3	3	3	10	0	90	6	32
2018	Financial management	39	49	6	6	0	0	0	89	6	15
2018	Information management	46	19	10	10	10	6	0	69	21	13
2018	Information technology	29	30	19	15	3	3	0	62	19	32
2018	Other services to the public	9	36	25	0	21	9	0	49	23	11
2018	None of the above	44	17	15	18	0	6	0	65	19	23
2017	Client contact centre	16	25	33	9	9	0	9	45	19	12
2017	Security	30	53	0	0	9	0	8	91	9	11
2017	Legal services	31	38	13	9	4	5	0	72	14	108
2017	Administration and operations	25	33	19	11	6	8	0	62	17	106
2017	Human resources	30	29	31	5	0	5	0	62	5	20
2017	Information technology	34	28	16	5	5	5	5	69	12	18
2017	None of the above	24	29	5	27	0	10	4	62	32	18
2014	Client contact centre	7	39	24	13	0	18	0	55	16	16
2014	Legal services	19	37	20	8	5	11	0	63	14	104
2014	Administration and operations	23	32	17	12	7	9	0	60	21	140
2014	Human resources	38	34	8	20	0	0	0	72	20	15
2014	Financial management	16	42	23	19	0	0	0	58	19	14
2014	Information management	16	39	17	27	0	0	0	56	27	12
2014	Information technology	23	14	14	23	23	5	0	38	48	22
2014	Other services to the public	30	35	24	4	6	0	0	65	11	17
2014	None of the above	18	12	33	16	6	12	2	35	27	33

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	39	23	0	8	0	8	66	9	13
2019	Security	40	32	4	17	8	0	0	71	25	25
2019	Legal services	34	26	13	11	11	5	0	63	24	123
2019	Administration and operations	34	31	14	9	9	3	0	67	18	114
2019	Human resources	45	27	18	6	0	4	0	75	6	33
2019	Financial management	53	25	7	0	14	0	0	78	14	15
2019	Information management	49	12	16	8	14	0	0	62	22	14
2019	Information technology	33	29	16	12	11	0	0	61	23	27
2019	Project management	52	28	0	8	11	0	0	80	20	11
2019	Other services to the public	8	44	16	8	16	8	0	56	26	13
2019	None of the above	30	33	4	9	19	5	0	67	30	23
2018	Client contact centre	33	29	20	8	11	0	0	61	19	15
2018	Security	25	36	12	12	15	0	0	61	27	14
2018	Legal services	42	25	12	7	7	8	0	72	15	116
2018	Administration and operations	30	32	15	10	9	2	2	65	20	124
2018	Human resources	25	37	13	8	3	13	0	72	13	32
2018	Financial management	49	27	18	0	6	0	0	76	6	14
2018	Information management	40	25	0	10	19	6	0	69	31	13
2018	Information technology	26	31	12	18	12	0	0	57	31	32
2018	Other services to the public	18	18	18	25	21	0	0	36	46	11
2018	None of the above	33	25	18	14	4	6	0	61	20	23
2017	Client contact centre	16	9	49	9	18	0	0	25	26	12
2017	Security	19	53	19	0	0	0	8	79	0	11
2017	Legal services	27	29	17	15	9	3	0	57	25	108
2017	Administration and operations	20	27	24	15	8	4	1	50	25	106
2017	Human resources	35	20	21	19	5	0	0	54	24	20
2017	Information technology	25	29	23	12	6	0	6	57	19	17
2017	None of the above	28	19	16	21	11	0	4	49	34	18
2014	Client contact centre	0	31	36	20	7	6	0	33	29	16
2014	Legal services	15	35	29	10	8	4	0	51	19	104
2014	Administration and operations	18	30	19	17	14	1	0	49	32	140
2014	Human resources	26	40	8	20	6	0	0	66	26	15
2014	Financial management	16	29	23	13	19	0	0	45	32	14
2014	Information management	19	30	26	25	0	0	0	49	25	12
2014	Information technology	18	9	18	27	27	0	0	27	55	22
2014	Other services to the public	12	41	18	23	6	0	0	53	29	17
2014	None of the above	21	18	24	10	13	9	6	46	27	33

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	29	25	0	8	20	8	53	12	13
2019	Security	30	37	4	13	16	0	0	67	29	25
2019	Legal services	30	24	18	9	10	9	0	59	21	122
2019	Administration and operations	23	28	16	16	9	7	0	55	28	113
2019	Human resources	24	32	22	13	3	6	0	59	17	33
2019	Financial management	41	19	14	5	14	7	0	64	20	15
2019	Information management	49	12	24	0	14	0	0	62	14	14
2019	Information technology	25	37	16	8	15	0	0	61	23	27
2019	Project management	35	45	0	8	11	0	0	80	20	11
2019	Other services to the public	8	44	16	8	16	8	0	56	26	13
2019	None of the above	29	29	9	9	19	5	0	62	30	23
2018	Client contact centre	20	38	24	12	7	0	0	58	18	14
2018	Security	25	36	6	13	20	0	0	61	33	14
2018	Legal services	36	21	13	11	10	10	0	63	23	117
2018	Administration and operations	20	31	19	11	12	4	2	54	25	126
2018	Human resources	17	37	13	14	9	10	0	60	25	32
2018	Financial management	34	44	11	11	0	0	0	78	11	15
2018	Information management	25	30	10	0	19	16	0	65	23	13
2018	Information technology	27	17	31	21	0	3	0	46	22	32
2018	Other services to the public	0	28	49	0	23	0	0	28	23	10
2018	None of the above	22	29	20	10	12	6	0	55	24	23
2017	Client contact centre	0	18	49	9	18	7	0	20	28	12
2017	Security	8	28	36	9	0	11	8	45	11	11
2017	Legal services	19	23	24	18	9	6	0	46	29	108
2017	Administration and operations	14	29	22	15	12	8	0	47	29	106
2017	Human resources	25	29	5	15	10	17	0	65	29	20
2017	Information technology	18	27	27	11	11	0	5	48	23	18
2017	None of the above	24	23	11	16	17	5	4	52	36	18
2014	Client contact centre	0	13	21	40	13	13	0	15	61	16
2014	Legal services	12	22	33	17	10	7	0	36	28	104
2014	Administration and operations	13	24	20	22	14	6	0	40	39	140
2014	Human resources	22	26	14	38	0	0	0	48	38	15
2014	Financial management	0	39	23	19	19	0	0	39	39	14
2014	Information management	19	7	49	25	0	0	0	26	25	12
2014	Information technology	9	9	23	23	32	5	0	19	57	22
2014	Other services to the public	6	35	30	11	12	6	0	44	24	17
2014	None of the above	15	13	21	19	15	15	2	33	42	33

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	15	38	25	9	8	6	0	55	18	13
2019	Security	35	24	8	22	12	0	0	59	33	25
2019	Legal services	29	26	12	16	9	8	0	60	27	123
2019	Administration and operations	22	28	21	13	11	5	1	53	25	114
2019	Human resources	24	32	15	17	6	6	0	60	24	33
2019	Financial management	15	39	20	19	7	0	0	54	26	15
2019	Information management	38	23	16	8	14	0	0	62	22	14
2019	Information technology	33	18	26	12	11	0	0	51	23	27
2019	Project management	37	32	11	20	0	0	0	69	20	11
2019	Other services to the public	8	36	24	8	16	8	0	48	26	13
2019	None of the above	21	39	12	10	19	0	0	60	28	23
2018	Client contact centre	18	43	28	5	6	0	0	61	11	15
2018	Security	25	36	12	5	22	0	0	61	27	14
2018	Legal services	31	25	15	11	10	8	0	61	22	117
2018	Administration and operations	18	43	13	10	14	1	2	63	24	126
2018	Human resources	17	39	6	22	6	10	0	63	30	32
2018	Financial management	39	27	22	6	6	0	0	67	11	15
2018	Information management	25	25	10	5	19	16	0	59	30	13
2018	Information technology	27	18	22	15	15	3	0	46	31	32
2018	Other services to the public	0	25	36	9	30	0	0	25	39	11
2018	None of the above	30	23	24	0	18	6	0	56	19	23
2017	Client contact centre	9	9	49	15	18	0	0	18	33	12
2017	Security	8	36	8	8	20	11	8	55	35	11
2017	Legal services	17	30	15	17	14	7	0	51	33	108
2017	Administration and operations	18	29	18	21	12	2	0	48	34	105
2017	Human resources	20	26	15	10	24	5	0	49	36	20
2017	Information technology	29	27	22	0	16	0	5	59	17	18
2017	None of the above	28	24	16	5	22	0	4	55	29	18
2014	Client contact centre	0	20	41	26	7	6	0	21	35	16
2014	Legal services	8	26	29	17	15	5	0	36	34	104
2014	Administration and operations	15	33	17	15	17	3	0	50	33	140
2014	Human resources	20	48	8	18	6	0	0	68	24	15
2014	Financial management	0	29	19	39	13	0	0	29	52	14
2014	Information management	26	25	15	34	0	0	0	50	34	12
2014	Information technology	9	14	23	32	18	5	0	24	52	22
2014	Other services to the public	18	34	18	17	12	0	0	53	29	17
2014	None of the above	12	13	28	22	20	2	2	26	44	32

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	24	28	9	8	0	8	51	18	13
2019	Security	20	42	13	22	4	0	0	62	25	25
2019	Legal services	34	34	12	9	9	3	0	70	18	123
2019	Administration and operations	29	42	15	10	5	0	1	71	14	115
2019	Human resources	47	20	12	17	3	0	0	67	21	34
2019	Financial management	46	34	5	15	0	0	0	80	15	15
2019	Information management	24	38	22	8	8	0	0	62	16	14
2019	Information technology	44	37	8	4	7	0	0	81	11	27
2019	Project management	43	28	8	8	11	0	0	72	20	11
2019	Other services to the public	40	20	0	32	8	0	0	60	40	13
2019	None of the above	43	34	9	0	14	0	0	77	14	23
2018	Client contact centre	34	41	20	5	0	0	0	75	5	15
2018	Security	30	27	15	5	22	0	0	58	27	14
2018	Legal services	34	33	10	9	8	2	3	71	18	117
2018	Administration and operations	41	32	10	10	5	0	1	74	16	126
2018	Human resources	29	37	17	14	0	3	0	68	14	32
2018	Financial management	52	30	6	12	0	0	0	82	12	15
2018	Information management	37	5	32	16	10	0	0	43	26	13
2018	Information technology	24	42	12	12	9	0	0	66	21	32
2018	Other services to the public	9	27	9	34	21	0	0	36	55	11
2018	None of the above	49	16	10	15	10	0	0	65	25	23
2017	Client contact centre	9	33	32	26	0	0	0	42	26	12
2017	Security	16	47	36	0	0	0	0	64	0	11
2017	Legal services	36	31	14	12	6	1	0	68	18	108
2017	Administration and operations	22	37	18	17	7	0	0	59	24	106
2017	Human resources	44	36	10	0	10	0	0	81	10	20
2017	Information technology	18	55	16	11	0	0	0	73	11	18
2017	None of the above	45	29	15	5	5	0	0	74	11	18
2014	Client contact centre	7	27	29	17	19	0	0	34	37	16
2014	Legal services	21	40	14	15	9	0	1	61	25	104
2014	Administration and operations	26	37	9	15	14	0	0	62	29	140
2014	Human resources	22	44	14	12	0	8	0	72	13	15
2014	Financial management	16	26	19	19	19	0	0	42	39	14
2014	Information management	0	52	14	25	9	0	0	52	34	12
2014	Information technology	14	36	23	14	14	0	0	50	27	22
2014	Other services to the public	49	27	6	12	6	0	0	76	18	17
2014	None of the above	22	31	18	12	17	0	0	53	29	33

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	38	16	9	8	0	0	67	17	13
2019	Security	31	15	29	17	8	0	0	46	25	25
2019	Legal services	43	33	11	9	3	1	0	77	12	123
2019	Administration and operations	37	42	12	8	1	0	0	79	9	115
2019	Human resources	27	38	15	11	9	0	0	65	20	34
2019	Financial management	33	52	7	7	0	0	0	86	7	15
2019	Information management	30	62	0	8	0	0	0	92	8	14
2019	Information technology	44	25	12	12	7	0	0	69	19	27
2019	Project management	43	17	8	20	11	0	0	60	31	11
2019	Other services to the public	38	30	16	16	0	0	0	68	16	13
2019	None of the above	46	32	0	17	5	0	0	78	22	23
2018	Client contact centre	34	33	20	13	0	0	0	67	13	15
2018	Security	25	39	9	21	6	0	0	63	27	14
2018	Legal services	41	37	14	4	4	0	0	79	8	117
2018	Administration and operations	40	43	10	6	1	0	1	83	7	126
2018	Human resources	23	50	15	6	6	0	0	74	11	32
2018	Financial management	32	35	33	0	0	0	0	67	0	15
2018	Information management	26	52	6	6	10	0	0	78	16	13
2018	Information technology	15	42	15	16	12	0	0	57	28	32
2018	Other services to the public	27	36	9	7	21	0	0	63	28	11
2018	None of the above	54	39	4	3	0	0	0	93	3	23
2017	Client contact centre	25	39	28	0	0	0	9	70	0	12
2017	Security	28	36	36	0	0	0	0	64	0	11
2017	Legal services	38	39	14	8	2	0	0	77	10	108
2017	Administration and operations	29	45	17	6	3	0	0	74	9	106
2017	Human resources	35	34	10	12	10	0	0	69	21	20
2017	Information technology	23	44	22	11	0	0	0	67	11	18
2017	None of the above	40	28	10	16	5	0	0	68	22	18

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	42	8	5	8	0	0	78	13	13
2019	Security	49	12	19	4	8	4	4	67	13	25
2019	Legal services	49	20	14	7	6	2	2	72	13	123
2019	Administration and operations	42	31	15	6	4	1	2	74	11	114
2019	Human resources	61	18	12	3	6	0	0	79	9	34
2019	Financial management	53	23	13	11	0	0	0	76	11	15
2019	Information management	24	20	34	14	8	0	0	44	22	14
2019	Information technology	44	22	20	4	11	0	0	65	15	27
2019	Project management	41	28	0	0	31	0	0	69	31	11
2019	Other services to the public	48	22	22	0	8	0	0	70	8	13
2019	None of the above	45	32	9	5	9	0	0	77	14	23
2018	Client contact centre	45	51	0	0	5	0	0	95	5	15
2018	Security	36	30	6	12	15	0	0	67	27	14
2018	Legal services	38	35	8	5	5	5	5	80	11	116
2018	Administration and operations	49	30	6	6	6	2	1	81	13	125
2018	Human resources	45	29	21	3	3	0	0	73	6	32
2018	Financial management	57	21	7	6	0	0	9	86	6	15
2018	Information management	40	34	16	0	10	0	0	74	10	13
2018	Information technology	30	24	22	17	6	0	0	55	23	32
2018	Other services to the public	36	18	9	9	28	0	0	54	37	11
2018	None of the above	63	15	11	6	6	0	0	77	11	23
2017	Client contact centre	26	23	26	15	0	0	9	54	17	12
2017	Security	36	38	0	9	9	0	8	81	19	11
2017	Legal services	38	34	13	8	4	1	2	74	13	107
2017	Administration and operations	35	33	13	12	6	0	1	68	18	106
2017	Human resources	44	29	17	5	5	0	0	74	10	20
2017	Information technology	45	38	11	0	0	0	5	88	0	18
2017	None of the above	27	39	4	5	18	0	5	70	25	18
2014	Client contact centre	20	49	5	13	13	0	0	69	26	16
2014	Legal services	27	32	17	12	8	0	4	62	21	104
2014	Administration and operations	36	35	9	12	7	0	1	71	19	140
2014	Human resources	38	34	14	6	0	0	8	78	6	15
2014	Financial management	32	23	6	32	6	0	0	55	39	14
2014	Information management	7	59	0	25	9	0	0	66	34	12
2014	Information technology	9	41	14	18	18	0	0	50	36	22
2014	Other services to the public	46	29	18	6	0	0	0	75	6	17
2014	None of the above	20	37	24	6	13	0	0	57	19	34

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	25	5	25	8	8	58	37	13
2019	Security	25	27	12	24	12	0	52	36	25
2019	Legal services	38	40	9	9	4	0	77	14	122
2019	Administration and operations	29	39	12	13	7	0	68	20	114
2019	Human resources	34	33	12	14	3	3	69	18	34
2019	Financial management	24	35	6	35	0	0	59	35	15
2019	Information management	36	30	6	20	8	0	66	28	14
2019	Information technology	25	33	10	12	19	0	59	31	27
2019	Project management	32	28	20	20	0	0	60	20	11
2019	Other services to the public	38	30	24	8	0	0	68	8	13
2019	None of the above	29	43	10	5	9	5	76	14	23
2018	Client contact centre	42	31	0	27	0	0	73	27	15
2018	Security	21	37	12	19	11	0	58	30	14
2018	Legal services	39	40	6	8	8	0	79	15	116
2018	Administration and operations	30	45	7	10	4	2	78	15	124
2018	Human resources	16	52	10	9	10	3	69	20	32
2018	Financial management	54	26	6	15	0	0	79	15	15
2018	Information management	26	49	0	6	19	0	74	26	13
2018	Information technology	12	36	24	15	13	0	48	28	32
2018	Other services to the public	9	63	9	19	0	0	72	19	11
2018	None of the above	39	36	14	6	6	0	74	11	23
2017	Client contact centre	18	43	26	14	0	0	61	14	12
2017	Security	25	38	8	19	9	0	64	28	11
2017	Legal services	42	30	14	8	6	1	73	14	108
2017	Administration and operations	26	46	13	12	3	0	72	15	106
2017	Human resources	29	25	10	21	15	0	54	36	20
2017	Information technology	7	50	16	5	22	0	56	27	18
2017	None of the above	34	22	0	26	18	0	56	44	18
2014	Client contact centre	0	25	26	31	18	0	25	49	16
2014	Legal services	15	45	22	12	6	1	61	17	104
2014	Administration and operations	23	30	17	18	11	0	54	29	139
2014	Human resources	16	6	14	44	20	0	22	64	15
2014	Financial management	10	26	23	13	29	0	35	42	14
2014	Information management	28	7	15	33	16	0	35	50	12
2014	Information technology	9	14	5	9	64	0	23	73	22
2014	Other services to the public	19	51	12	12	6	0	70	18	17
2014	None of the above	30	19	24	18	9	0	49	27	34

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	31	22	8	9	0	8	58	18	13
2019	Security	20	44	24	9	0	4	0	66	9	25
2019	Legal services	34	31	12	11	11	1	0	66	22	123
2019	Administration and operations	21	34	16	18	6	3	2	57	25	113
2019	Human resources	22	26	24	10	10	5	3	52	21	34
2019	Financial management	36	12	27	12	12	0	0	48	25	15
2019	Information management	24	41	14	6	14	0	0	65	20	14
2019	Information technology	40	14	16	12	15	4	0	56	28	27
2019	Project management	25	35	23	8	0	8	0	66	9	11
2019	Other services to the public	16	30	22	8	16	8	0	50	26	13
2019	None of the above	30	29	14	5	17	5	0	62	23	23
2018	Client contact centre	26	19	36	12	0	6	0	48	13	15
2018	Security	25	36	17	9	13	0	0	61	22	14
2018	Legal services	30	26	14	11	12	5	2	60	25	117
2018	Administration and operations	25	30	17	10	14	2	1	57	25	125
2018	Human resources	17	38	21	24	0	0	0	55	24	32
2018	Financial management	37	28	15	5	6	0	9	72	12	15
2018	Information management	25	12	22	10	10	21	0	47	25	13
2018	Information technology	6	23	22	21	24	3	0	30	47	32
2018	Other services to the public	18	43	0	18	12	9	0	67	33	11
2018	None of the above	17	42	16	15	4	6	0	63	20	23
2017	Client contact centre	7	34	33	9	18	0	0	41	26	12
2017	Security	36	27	8	11	9	0	8	70	21	11
2017	Legal services	21	35	15	13	10	5	0	59	24	107
2017	Administration and operations	21	26	27	12	11	3	0	48	24	106
2017	Human resources	54	0	21	15	10	0	0	54	24	20
2017	Information technology	23	27	22	11	11	5	0	54	23	18
2017	None of the above	11	24	23	27	11	0	4	36	39	18
2014	Client contact centre	6	20	25	19	23	6	0	28	45	16
2014	Legal services	11	16	25	18	24	4	1	29	45	104
2014	Administration and operations	13	17	24	18	22	4	1	32	42	140
2014	Human resources	22	20	6	12	34	0	6	45	49	15
2014	Financial management	0	6	0	65	29	0	0	6	94	14
2014	Information management	19	0	31	33	16	0	0	19	50	12
2014	Information technology	5	9	18	27	36	5	0	14	67	22
2014	Other services to the public	12	24	47	17	0	0	0	36	17	17
2014	None of the above	6	16	31	22	22	3	0	23	45	34

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	25	15	8	22	8	8	46	36	13
2019	Security	23	30	25	13	4	4	0	56	18	25
2019	Legal services	20	18	19	13	18	2	9	43	35	123
2019	Administration and operations	24	22	9	20	15	5	3	51	39	114
2019	Human resources	11	20	17	14	29	3	6	33	48	34
2019	Financial management	22	13	24	19	22	0	0	35	41	15
2019	Information management	24	37	14	6	14	5	0	64	22	14
2019	Information technology	41	22	7	8	19	4	0	65	28	27
2019	Project management	52	31	0	8	0	8	0	91	9	11
2019	Other services to the public	8	38	6	32	8	0	8	50	44	13
2019	None of the above	24	16	0	13	31	0	16	48	52	23
2018	Client contact centre	18	13	38	12	19	0	0	31	31	15
2018	Security	27	30	15	9	18	0	0	58	27	14
2018	Legal services	16	18	5	18	23	5	17	43	51	117
2018	Administration and operations	22	26	15	15	18	3	1	50	35	126
2018	Human resources	22	33	8	15	17	5	0	58	34	32
2018	Financial management	36	22	19	23	0	0	0	58	23	15
2018	Information management	35	12	12	16	19	0	5	50	37	13
2018	Information technology	15	15	6	19	41	3	0	31	62	32
2018	Other services to the public	18	18	0	34	30	0	0	36	64	11
2018	None of the above	22	31	3	13	17	6	9	61	35	23
2017	Client contact centre	0	18	31	15	35	0	0	18	51	12
2017	Security	16	45	0	22	9	0	8	67	33	11
2017	Legal services	15	18	11	17	21	5	12	40	46	108
2017	Administration and operations	12	17	27	19	18	4	3	31	40	106
2017	Human resources	15	15	10	20	36	5	0	31	59	20
2017	Information technology	18	27	11	22	16	0	5	48	40	18
2017	None of the above	4	18	11	4	23	5	33	36	45	18
2014	Client contact centre	7	13	33	18	29	0	0	19	47	16
2014	Legal services	8	9	22	16	32	5	8	20	55	104
2014	Administration and operations	14	15	20	19	25	3	5	31	47	140
2014	Human resources	6	22	14	18	40	0	0	28	58	15
2014	Financial management	0	13	6	42	29	10	0	14	79	14
2014	Information management	9	16	0	36	32	0	7	27	73	12
2014	Information technology	9	23	14	9	45	0	0	32	55	22
2014	Other services to the public	18	23	24	19	12	0	4	43	32	17
2014	None of the above	6	9	15	14	39	6	11	18	64	34

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	0	13	17	0	0	8	67	18	13
2019	Security	32	32	19	9	4	0	4	66	14	25
2019	Legal services	51	21	16	2	2	1	6	78	4	123
2019	Administration and operations	52	26	10	4	1	2	4	83	6	114
2019	Human resources	39	20	21	3	6	0	11	66	10	34
2019	Financial management	47	14	15	19	5	0	0	61	24	15
2019	Information management	60	18	0	5	8	0	8	85	15	14
2019	Information technology	61	7	8	8	12	0	4	71	20	27
2019	Project management	72	28	0	0	0	0	0	100	0	11
2019	Other services to the public	54	22	8	8	0	0	8	83	9	13
2019	None of the above	60	0	18	0	9	0	13	69	10	23

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	58	17	8	0	8	0	8	82	9	13
2019	Security	75	8	12	5	0	0	0	83	5	25
2019	Legal services	62	14	8	1	3	1	12	87	4	123
2019	Administration and operations	56	8	9	2	6	2	16	79	9	114
2019	Human resources	60	15	5	0	3	3	15	90	4	34
2019	Financial management	61	14	12	0	0	0	12	86	0	15
2019	Information management	48	20	8	8	0	0	16	81	10	14
2019	Information technology	68	0	8	0	8	0	16	81	10	26
2019	Project management	72	0	0	0	11	8	8	86	14	11
2019	Other services to the public	70	8	0	0	0	0	22	100	0	13
2019	None of the above	79	4	4	0	0	0	13	96	0	23

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	16	13	8	0	0	8	76	9	13
2019	Security	57	21	12	6	4	0	0	78	10	24
2019	Legal services	57	19	12	5	1	1	5	81	7	123
2019	Administration and operations	49	15	18	6	6	2	5	69	12	114
2019	Human resources	41	26	15	3	6	0	9	74	10	34
2019	Financial management	61	21	6	5	0	0	7	88	6	15
2019	Information management	33	35	16	0	8	0	8	74	9	14
2019	Information technology	41	16	16	7	16	0	4	59	24	26
2019	Project management	60	11	8	11	0	8	0	78	12	11
2019	Other services to the public	30	38	24	0	0	0	8	74	0	13
2019	None of the above	62	9	12	0	12	0	5	74	13	23

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	16	13	8	9	0	8	67	18	13
2019	Security	59	8	19	5	0	4	4	73	6	25
2019	Legal services	51	20	12	8	3	2	5	76	12	123
2019	Administration and operations	46	17	17	3	8	4	5	70	11	113
2019	Human resources	38	16	15	7	9	0	15	63	19	33
2019	Financial management	51	7	22	5	15	0	0	58	20	15
2019	Information management	33	35	16	0	8	0	8	74	9	14
2019	Information technology	35	15	8	11	19	8	4	57	34	27
2019	Project management	41	11	20	0	11	17	0	62	14	11
2019	Other services to the public	22	30	16	16	0	8	8	62	19	13
2019	None of the above	67	7	9	0	12	0	5	78	13	23

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	52	0	17	8	23	0	0	52	31	13
2019	Security	68	23	4	5	0	0	0	91	5	25
2019	Legal services	51	12	10	11	7	2	6	69	20	121
2019	Administration and operations	38	18	14	10	10	4	6	62	22	114
2019	Human resources	68	9	7	0	7	0	9	85	8	33
2019	Financial management	74	6	0	5	0	7	7	94	6	15
2019	Information management	44	18	24	0	6	0	8	67	7	14
2019	Information technology	54	11	8	11	8	4	4	71	20	27
2019	Project management	43	28	8	11	0	8	0	78	12	11
2019	Other services to the public	46	14	0	8	24	0	8	65	35	13
2019	None of the above	40	11	19	5	14	5	5	57	21	22

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	0	16	0	0	8	0	83	0	13
2019	Security	80	4	7	5	0	0	4	88	5	25
2019	Legal services	67	16	5	2	3	1	5	90	5	121
2019	Administration and operations	59	12	9	7	3	3	7	79	11	114
2019	Human resources	74	3	5	0	6	3	9	88	7	34
2019	Financial management	58	21	8	0	0	0	13	90	0	14
2019	Information management	64	19	9	0	0	0	9	91	0	13
2019	Information technology	46	12	11	8	11	4	8	66	22	27
2019	Project management	80	11	0	0	8	0	0	92	8	11
2019	Other services to the public	70	6	8	8	0	0	8	83	9	13
2019	None of the above	67	10	14	0	0	0	10	85	0	23

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	77	0	0	8	0	8	6	90	10	13
2019	Security	87	0	4	5	0	4	0	90	6	25
2019	Legal services	74	8	3	5	2	4	5	89	7	123
2019	Administration and operations	70	8	6	3	2	5	7	88	5	114
2019	Human resources	74	10	3	0	4	0	9	92	4	33
2019	Financial management	89	6	0	5	0	0	0	95	5	15
2019	Information management	48	14	8	6	8	0	16	74	17	14
2019	Information technology	69	4	4	0	11	4	8	83	13	27
2019	Project management	92	0	0	0	8	0	0	92	8	11
2019	Other services to the public	78	6	0	8	0	0	8	91	9	13
2019	None of the above	73	0	9	5	0	4	10	84	6	23

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	75	0	17	0	0	8	0	82	0	13
2019	Security	81	9	0	5	0	4	0	94	6	25
2019	Legal services	77	6	4	1	1	3	9	93	3	123
2019	Administration and operations	73	3	3	2	0	4	15	95	2	114
2019	Human resources	78	3	0	4	0	0	15	96	4	33
2019	Financial management	94	6	0	0	0	0	0	100	0	15
2019	Information management	41	20	6	0	8	8	16	81	11	14
2019	Information technology	68	0	0	4	8	8	12	85	15	27
2019	Project management	100	0	0	0	0	0	0	100	0	10
2019	Other services to the public	86	6	0	0	0	0	8	100	0	13
2019	None of the above	74	9	4	0	0	0	13	96	0	23

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	36	33	17	0	0	6	47	18	13
2019	Security	31	31	26	8	4	0	0	62	12	25
2019	Legal services	31	33	12	14	9	1	0	65	23	123
2019	Administration and operations	31	36	9	16	6	1	2	68	23	115
2019	Human resources	36	46	14	0	3	0	0	83	3	34
2019	Financial management	60	14	18	8	0	0	0	74	8	15
2019	Information management	36	34	5	16	8	0	0	70	24	14
2019	Information technology	47	23	12	4	11	0	4	72	16	27
2019	Project management	72	8	0	20	0	0	0	80	20	11
2019	Other services to the public	24	52	8	0	16	0	0	76	16	13
2019	None of the above	38	23	13	14	9	0	3	64	23	23
2018	Client contact centre	30	34	14	22	0	0	0	64	22	15
2018	Security	52	30	5	7	6	0	0	82	13	14
2018	Legal services	41	24	12	9	9	4	1	69	19	118
2018	Administration and operations	33	36	10	11	10	0	1	69	21	126
2018	Human resources	29	50	10	3	6	3	0	81	9	32
2018	Financial management	47	38	15	0	0	0	0	85	0	15
2018	Information management	16	58	6	0	19	0	0	74	19	13
2018	Information technology	36	37	9	12	6	0	0	72	19	32
2018	Other services to the public	16	48	0	9	27	0	0	64	36	11
2018	None of the above	41	24	20	10	6	0	0	64	16	22
2017	Client contact centre	9	51	0	15	24	0	0	61	39	12
2017	Security	8	73	0	11	0	0	8	88	12	11
2017	Legal services	35	32	15	13	5	0	0	67	18	107
2017	Administration and operations	25	45	18	7	5	1	0	70	12	106
2017	Human resources	44	34	10	7	5	0	0	79	12	20
2017	Information technology	51	39	11	0	0	0	0	89	0	18
2017	None of the above	28	29	26	11	5	0	0	58	16	18
2014	Client contact centre	0	38	26	30	7	0	0	38	36	16
2014	Legal services	18	38	22	13	8	2	0	57	21	104
2014	Administration and operations	21	38	14	14	12	1	0	60	26	140
2014	Human resources	46	28	6	14	6	0	0	74	20	15
2014	Financial management	10	48	10	26	6	0	0	58	32	14
2014	Information management	9	42	25	24	0	0	0	51	24	12
2014	Information technology	14	32	14	18	23	0	0	45	41	22
2014	Other services to the public	12	41	30	17	0	0	0	53	17	17
2014	None of the above	12	21	39	9	18	0	0	34	28	34

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	31	38	0	0	0	8	58	0	13
2019	Security	32	40	16	9	4	0	0	71	13	25
2019	Legal services	40	31	13	9	7	0	0	71	16	123
2019	Administration and operations	36	32	11	15	5	0	1	69	20	115
2019	Human resources	43	36	14	3	3	0	0	79	7	34
2019	Financial management	55	19	11	0	15	0	0	74	15	15
2019	Information management	36	28	22	0	8	5	0	69	8	14
2019	Information technology	54	30	0	0	11	0	4	88	12	27
2019	Project management	44	34	22	0	0	0	0	78	0	10
2019	Other services to the public	46	30	8	8	8	0	0	76	16	13
2019	None of the above	50	22	5	9	14	0	0	73	22	23
2018	Client contact centre	28	23	28	21	0	0	0	51	21	14
2018	Security	58	15	0	21	6	0	0	73	27	14
2018	Legal services	38	30	9	7	11	3	1	71	20	117
2018	Administration and operations	39	30	15	8	7	0	2	69	15	125
2018	Human resources	42	33	16	6	3	0	0	75	9	32
2018	Financial management	32	52	9	7	0	0	0	84	7	15
2018	Information management	26	37	18	10	10	0	0	63	19	13
2018	Information technology	41	28	19	6	6	0	0	69	12	31
2018	Other services to the public	36	28	0	18	18	0	0	64	36	11
2018	None of the above	50	30	10	0	10	0	0	80	10	22
2017	Client contact centre	9	51	7	24	9	0	0	61	32	12
2017	Security	34	30	19	9	0	0	8	70	9	11
2017	Legal services	40	28	16	11	3	1	0	69	15	107
2017	Administration and operations	30	32	15	12	10	1	0	62	23	106
2017	Human resources	49	31	5	15	0	0	0	80	15	20
2017	Information technology	62	22	5	11	0	0	0	84	11	18
2017	None of the above	28	39	16	5	11	0	0	67	16	18
2014	Client contact centre	13	45	6	29	7	0	0	58	36	16
2014	Legal services	20	39	22	9	7	2	2	61	16	104
2014	Administration and operations	31	32	14	13	9	0	1	64	23	140
2014	Human resources	40	28	14	12	6	0	0	68	18	15
2014	Financial management	29	45	0	26	0	0	0	74	26	14
2014	Information management	9	41	33	7	9	0	0	51	16	12
2014	Information technology	23	23	23	23	9	0	0	45	32	22
2014	Other services to the public	18	47	23	0	12	0	0	65	12	17
2014	None of the above	21	25	27	15	13	0	0	46	28	34

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	33	20	9	8	0	0	63	17	13
2019	Security	38	31	9	16	5	0	0	70	21	25
2019	Legal services	42	34	11	10	4	0	0	76	14	122
2019	Administration and operations	37	34	18	7	3	1	1	72	10	113
2019	Human resources	31	43	8	12	7	0	0	73	18	34
2019	Financial management	39	38	6	17	0	0	0	77	17	13
2019	Information management	33	58	0	0	9	0	0	91	9	13
2019	Information technology	38	46	4	0	12	0	0	84	12	26
2019	Project management	49	20	0	20	11	0	0	69	31	11
2019	Other services to the public	30	46	16	0	8	0	0	76	8	13
2019	None of the above	53	27	5	10	4	0	0	81	14	22
2018	Client contact centre	33	55	12	0	0	0	0	88	0	15
2018	Security	46	21	13	14	6	0	0	67	20	14
2018	Legal services	40	37	7	5	8	3	0	79	14	118
2018	Administration and operations	45	30	12	6	6	0	1	76	12	126
2018	Human resources	32	39	12	9	9	0	0	71	17	32
2018	Financial management	56	26	0	12	6	0	0	82	18	15
2018	Information management	26	43	6	5	19	0	0	69	25	13
2018	Information technology	24	48	15	9	3	0	0	73	12	32
2018	Other services to the public	18	27	9	37	9	0	0	45	46	11
2018	None of the above	47	38	5	0	10	0	0	85	10	22
2017	Client contact centre	18	31	18	15	17	0	0	49	32	12
2017	Security	25	47	20	0	0	0	8	79	0	11
2017	Legal services	34	40	11	10	4	0	1	75	14	107
2017	Administration and operations	31	39	19	7	4	0	0	71	10	106
2017	Human resources	44	31	10	5	10	0	0	76	15	20
2017	Information technology	51	38	5	0	0	0	5	94	0	18
2017	None of the above	38	41	4	16	0	0	0	79	16	18
2014	Client contact centre	6	45	23	19	7	0	0	51	26	16
2014	Legal services	24	42	21	8	5	0	0	66	13	104
2014	Administration and operations	26	34	17	12	10	0	1	61	22	140
2014	Human resources	14	60	26	0	0	0	0	74	0	15
2014	Financial management	16	35	16	26	6	0	0	52	32	14
2014	Information management	7	61	14	18	0	0	0	68	18	12
2014	Information technology	23	23	18	32	5	0	0	45	36	22
2014	Other services to the public	30	29	29	12	0	0	0	59	12	17
2014	None of the above	24	26	23	13	13	0	0	51	26	34

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	53	30	0	0	0	8	67	0	13
2019	Security	15	62	11	8	0	4	0	81	8	25
2019	Legal services	25	35	16	13	8	3	0	62	21	123
2019	Administration and operations	19	45	17	10	8	2	1	65	18	113
2019	Human resources	41	38	8	9	3	0	0	79	12	34
2019	Financial management	36	52	12	0	0	0	0	88	0	15
2019	Information management	30	20	28	6	8	8	0	54	15	14
2019	Information technology	38	43	4	0	11	4	0	84	12	27
2019	Project management	37	43	0	20	0	0	0	80	20	11
2019	Other services to the public	24	24	17	35	0	0	0	48	35	12
2019	None of the above	22	28	9	23	9	10	0	55	35	23
2018	Client contact centre	18	43	20	14	5	0	0	61	19	15
2018	Security	36	27	9	14	13	0	0	63	27	14
2018	Legal services	34	29	16	5	10	4	2	68	16	116
2018	Administration and operations	27	35	22	10	3	4	1	64	13	126
2018	Human resources	30	49	10	7	3	0	0	79	10	32
2018	Financial management	41	35	12	0	6	6	0	81	6	15
2018	Information management	35	30	16	0	19	0	0	65	19	13
2018	Information technology	32	34	22	9	3	0	0	66	12	32
2018	Other services to the public	18	34	12	27	9	0	0	52	36	11
2018	None of the above	32	16	29	4	6	9	3	55	11	23
2017	Client contact centre	0	50	32	0	18	0	0	50	18	12
2017	Security	8	53	22	9	0	0	8	67	9	11
2017	Legal services	20	32	22	8	7	11	0	59	17	108
2017	Administration and operations	14	34	24	12	10	6	0	51	23	105
2017	Human resources	34	39	10	10	0	7	0	79	10	20
2017	Information technology	23	55	22	0	0	0	0	78	0	18
2017	None of the above	22	29	18	0	16	10	4	60	19	18

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	8	22	33	8	0	0	37	41	13
2019	Security	47	19	4	21	8	0	0	67	29	25
2019	Legal services	41	37	7	8	6	2	0	79	15	121
2019	Administration and operations	48	34	12	5	1	1	0	82	6	115
2019	Human resources	53	29	15	3	0	0	0	82	3	34
2019	Financial management	34	51	0	8	7	0	0	85	15	15
2019	Information management	30	26	20	16	8	0	0	56	24	14
2019	Information technology	48	28	12	4	8	0	0	76	12	27
2019	Project management	60	20	8	0	11	0	0	80	11	11
2019	Other services to the public	48	28	16	8	0	0	0	76	8	13
2019	None of the above	46	18	10	17	4	5	0	68	22	23
2018	Client contact centre	40	41	0	13	6	0	0	81	19	15
2018	Security	15	58	7	5	15	0	0	73	20	14
2018	Legal services	45	37	8	5	4	1	0	83	9	117
2018	Administration and operations	54	24	8	7	5	1	1	80	13	126
2018	Human resources	44	38	7	0	8	3	0	84	8	32
2018	Financial management	61	15	12	11	0	0	0	76	11	15
2018	Information management	27	47	16	0	10	0	0	74	10	13
2018	Information technology	54	22	12	6	3	0	3	78	9	32
2018	Other services to the public	27	30	27	7	9	0	0	57	16	11
2018	None of the above	47	29	4	0	14	0	6	81	14	23
2017	Client contact centre	31	42	9	0	17	0	0	74	17	12
2017	Security	34	47	11	0	9	0	0	80	9	11
2017	Legal services	43	32	9	10	4	1	1	76	14	108
2017	Administration and operations	42	27	18	8	5	0	0	69	13	106
2017	Human resources	69	20	0	12	0	0	0	88	12	20
2017	Information technology	45	44	5	0	5	0	0	89	5	18
2017	None of the above	29	37	11	11	11	0	0	67	22	18
2014	Client contact centre	13	38	36	7	6	0	0	51	13	16
2014	Legal services	25	33	28	7	3	4	1	61	10	104
2014	Administration and operations	35	30	15	12	5	0	2	67	18	140
2014	Human resources	32	40	28	0	0	0	0	72	0	15
2014	Financial management	19	29	13	26	13	0	0	48	39	14
2014	Information management	51	31	18	0	0	0	0	82	0	12
2014	Information technology	18	18	23	9	32	0	0	36	41	22
2014	Other services to the public	30	41	18	11	0	0	0	72	11	17
2014	None of the above	27	29	21	9	8	3	3	60	18	34

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	53	0	8	0	0	0	92	8	13
2019	Security	38	28	12	17	4	0	0	66	22	25
2019	Legal services	37	33	21	4	5	0	0	69	10	123
2019	Administration and operations	48	27	19	3	3	0	1	76	6	112
2019	Human resources	32	25	18	15	11	0	0	56	26	34
2019	Financial management	39	42	7	0	12	0	0	81	12	15
2019	Information management	51	43	6	0	0	0	0	94	0	14
2019	Information technology	40	31	12	10	6	0	0	71	17	27
2019	Project management	17	55	28	0	0	0	0	72	0	11
2019	Other services to the public	30	24	30	8	0	8	0	59	9	13
2019	None of the above	41	34	16	4	5	0	0	75	9	23
2018	Client contact centre	58	14	28	0	0	0	0	72	0	15
2018	Security	30	36	5	13	15	0	0	67	28	14
2018	Legal services	34	33	18	7	6	1	1	68	14	118
2018	Administration and operations	40	37	14	6	2	1	1	79	7	126
2018	Human resources	6	40	15	23	14	3	0	47	38	31
2018	Financial management	11	60	6	18	6	0	0	71	24	15
2018	Information management	72	12	10	6	0	0	0	84	6	13
2018	Information technology	15	33	24	12	10	0	6	51	23	32
2018	Other services to the public	18	48	27	7	0	0	0	66	7	11
2018	None of the above	55	23	0	17	4	0	0	78	22	23
2017	Client contact centre	51	24	18	0	7	0	0	75	7	12
2017	Security	30	16	8	45	0	0	0	47	45	11
2017	Legal services	42	32	16	4	6	0	1	75	9	107
2017	Administration and operations	35	44	15	1	3	0	1	80	4	106
2017	Human resources	5	39	31	25	0	0	0	44	25	20
2017	Information technology	29	27	11	17	11	0	5	60	29	18
2017	None of the above	50	23	11	5	5	7	0	77	11	18
2014	Client contact centre	46	23	19	7	6	0	0	68	13	16
2014	Legal services	36	36	19	6	2	0	0	72	9	104
2014	Administration and operations	31	34	23	9	3	0	1	65	12	139
2014	Human resources	22	24	18	18	18	0	0	46	36	15
2014	Financial management	10	23	35	6	26	0	0	32	32	14
2014	Information management	44	23	25	0	8	0	0	67	8	12
2014	Information technology	27	32	18	5	18	0	0	59	23	22
2014	Other services to the public	55	23	6	10	6	0	0	78	16	17
2014	None of the above	45	34	14	0	7	0	0	79	7	34

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	25	22	0	8	0	17	64	10	13
2019	Security	48	12	4	12	4	12	8	75	20	25
2019	Legal services	50	24	7	6	4	3	7	81	11	123
2019	Administration and operations	57	19	7	3	2	3	9	86	6	114
2019	Human resources	69	17	12	0	0	0	2	88	0	34
2019	Financial management	63	10	15	0	0	7	5	83	0	15
2019	Information management	47	22	6	8	8	0	8	76	17	14
2019	Information technology	63	14	15	4	0	4	0	80	4	27
2019	Project management	69	11	0	11	0	0	8	88	12	11
2019	Other services to the public	62	14	8	0	16	0	0	76	16	13
2019	None of the above	61	36	0	3	0	0	0	97	3	23
2017	Client contact centre	41	18	25	0	17	0	0	58	17	12
2017	Security	27	19	8	8	9	0	28	65	24	11
2017	Legal services	46	27	3	8	8	2	6	79	17	108
2017	Administration and operations	39	19	16	11	7	5	3	63	20	106
2017	Human resources	79	15	0	0	0	0	7	100	0	20
2017	Information technology	72	16	11	0	0	0	0	89	0	18
2017	None of the above	45	38	0	0	5	0	11	94	6	18
2014	Client contact centre	26	32	6	25	6	0	5	60	33	16
2014	Legal services	30	30	13	9	4	6	7	70	16	104
2014	Administration and operations	40	22	15	4	6	5	7	71	12	140
2014	Human resources	60	20	14	0	6	0	0	80	6	15
2014	Financial management	16	42	23	13	6	0	0	58	19	14
2014	Information management	40	34	9	7	9	0	0	74	16	12
2014	Information technology	23	27	14	0	23	9	5	58	26	22
2014	Other services to the public	65	6	0	6	12	0	10	80	20	17
2014	None of the above	33	19	22	10	8	3	5	56	20	34

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	Client contact centre	22	39	40	13
2019	Security	15	33	52	25
2019	Legal services	35	36	29	123
2019	Administration and operations	24	31	44	115
2019	Human resources	51	23	26	34
2019	Financial management	45	20	35	15
2019	Information management	18	36	46	14
2019	Information technology	36	15	49	27
2019	Project management	11	52	37	11
2019	Other services to the public	38	16	46	13
2019	None of the above	33	33	34	23
2018	Client contact centre	41	48	11	15
2018	Security	37	42	20	14
2018	Legal services	43	26	32	116
2018	Administration and operations	26	45	29	126
2018	Human resources	34	33	33	32
2018	Financial management	51	24	26	15
2018	Information management	43	32	26	13
2018	Information technology	45	25	29	32
2018	Other services to the public	30	18	52	11
2018	None of the above	17	57	26	23
2017	Client contact centre	24	31	45	12
2017	Security	26	47	27	11
2017	Legal services	35	33	32	108
2017	Administration and operations	38	25	37	106
2017	Human resources	51	25	25	20
2017	Information technology	22	34	44	18
2017	None of the above	47	37	16	18
2014	Client contact centre	29	13	57	16
2014	Legal services	29	40	31	104
2014	Administration and operations	26	35	38	140
2014	Human resources	66	22	12	15
2014	Financial management	42	16	42	14
2014	Information management	39	19	42	12
2014	Information technology	41	23	36	22
2014	Other services to the public	29	49	23	17
2014	None of the above	28	28	44	34

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	Legal services	11	10	38	0	37	3	46
2019	Administration and operations	13	31	27	13	8	8	28
2019	Human resources	0	10	50	0	27	13	17
2019	Information technology	0	11	64	0	24	0	10
2018	Legal services	7	4	27	1	59	2	48
2018	Administration and operations	18	6	51	7	18	0	33
2018	Human resources	0	8	55	0	14	23	10
2018	Information technology	7	14	60	0	13	7	15
2017	Legal services	12	8	26	0	51	3	35
2017	Administration and operations	21	14	45	3	10	7	38
2017	Human resources	10	19	58	0	0	13	10
2014	Legal services	26	18	28	3	9999	24	31
2014	Administration and operations	14	8	53	14	9999	10	37
2014	Human resources	0	12	76	0	9999	12	10
2014	None of the above	23	12	37	8	9999	19	10

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	41	17	0	8	0	0	75	8	13
2019	Security	54	32	14	0	0	0	0	86	0	24
2019	Legal services	63	29	3	4	1	0	0	92	5	121
2019	Administration and operations	52	39	5	2	1	0	1	92	3	114
2019	Human resources	50	25	8	10	6	0	0	75	16	34
2019	Financial management	61	34	5	0	0	0	0	95	0	15
2019	Information management	30	50	20	0	0	0	0	80	0	14
2019	Information technology	57	32	8	0	3	0	0	89	3	27
2019	Project management	69	20	11	0	0	0	0	89	0	11
2019	Other services to the public	46	38	8	8	0	0	0	84	8	13
2019	None of the above	74	12	10	4	0	0	0	86	4	23
2018	Client contact centre	33	57	11	0	0	0	0	89	0	15
2018	Security	55	34	11	0	0	0	0	89	0	14
2018	Legal services	61	28	5	2	3	1	0	90	5	118
2018	Administration and operations	52	36	7	2	0	1	1	90	2	126
2018	Human resources	45	50	0	5	0	0	0	95	5	32
2018	Financial management	43	42	15	0	0	0	0	85	0	15
2018	Information management	40	35	16	0	10	0	0	74	10	13
2018	Information technology	42	48	10	0	0	0	0	90	0	32
2018	Other services to the public	25	66	9	0	0	0	0	91	0	11
2018	None of the above	67	24	9	0	0	0	0	91	0	22
2017	Client contact centre	24	58	9	9	0	0	0	82	9	12
2017	Security	36	47	9	8	0	0	0	83	8	11
2017	Legal services	55	36	5	4	0	0	0	92	4	108
2017	Administration and operations	38	45	9	5	3	0	0	83	8	106
2017	Human resources	59	31	5	5	0	0	0	90	5	20
2017	Information technology	40	55	5	0	0	0	0	95	0	18
2017	None of the above	39	41	15	0	5	0	0	80	5	18
2014	Client contact centre	7	51	29	0	7	7	0	62	7	16
2014	Legal services	36	40	16	6	2	1	0	76	8	104
2014	Administration and operations	45	38	9	5	3	0	0	83	8	140
2014	Human resources	52	20	14	6	0	0	8	78	6	15
2014	Financial management	29	42	10	13	6	0	0	71	19	14
2014	Information management	27	57	15	0	0	0	0	85	0	12
2014	Information technology	36	27	18	9	5	5	0	67	14	22
2014	Other services to the public	67	28	0	4	0	0	0	96	4	17
2014	None of the above	39	23	23	6	6	0	3	64	12	34

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	39	8	0	8	0	0	83	8	13
2019	Security	32	51	17	0	0	0	0	83	0	25
2019	Legal services	30	41	16	8	3	1	0	73	11	122
2019	Administration and operations	30	44	16	7	3	0	1	74	9	114
2019	Human resources	35	44	9	6	3	2	0	81	9	34
2019	Financial management	23	39	22	8	0	8	0	67	9	14
2019	Information management	30	33	30	0	6	0	0	63	6	14
2019	Information technology	38	38	12	7	4	0	0	76	12	26
2019	Project management	24	59	17	0	0	0	0	83	0	11
2019	Other services to the public	16	44	24	16	0	0	0	60	16	13
2019	None of the above	34	47	5	5	9	0	0	81	14	23
2018	Client contact centre	18	54	28	0	0	0	0	72	0	14
2018	Security	25	42	11	9	13	0	0	67	22	14
2018	Legal services	40	30	21	4	5	1	0	70	9	117
2018	Administration and operations	27	38	19	6	6	2	1	67	13	126
2018	Human resources	31	55	6	3	6	0	0	86	8	32
2018	Financial management	33	41	11	6	0	0	9	82	6	15
2018	Information management	25	19	32	5	19	0	0	43	25	13
2018	Information technology	26	42	16	9	6	0	0	69	15	32
2018	Other services to the public	18	43	27	0	12	0	0	61	12	11
2018	None of the above	26	42	22	10	0	0	0	68	10	23
2017	Client contact centre	9	44	15	15	9	7	0	57	26	12
2017	Security	19	53	11	9	0	0	8	79	9	11
2017	Legal services	28	37	19	7	5	3	0	68	12	108
2017	Administration and operations	24	44	14	13	5	0	0	69	17	106
2017	Human resources	35	36	10	15	5	0	0	71	20	20
2017	Information technology	29	33	22	16	0	0	0	61	16	18
2017	None of the above	16	46	23	11	0	0	4	64	11	18
2014	Client contact centre	13	27	41	13	7	0	0	40	19	16
2014	Legal services	19	33	36	4	4	2	1	54	9	103
2014	Administration and operations	25	40	19	11	3	1	1	66	15	140
2014	Human resources	26	52	16	0	6	0	0	78	6	15
2014	Financial management	13	45	23	6	13	0	0	58	19	14
2014	Information management	9	32	24	25	9	0	0	42	34	12
2014	Information technology	14	23	27	14	23	0	0	36	36	22
2014	Other services to the public	24	31	41	4	0	0	0	54	4	17
2014	None of the above	15	32	35	3	10	5	0	50	14	34

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	16	22	26	8	29	0	0	37	38	13
2019	Security	24	25	23	4	21	4	0	26	50	25
2019	Legal services	7	17	34	24	18	0	1	42	24	122
2019	Administration and operations	4	22	28	24	18	3	1	43	27	114
2019	Human resources	20	27	25	21	8	0	0	29	47	34
2019	Financial management	16	27	42	16	0	0	0	16	42	14
2019	Information management	8	22	28	25	8	0	8	36	33	14
2019	Information technology	8	34	37	18	0	3	0	19	43	27
2019	Project management	0	8	43	17	31	0	0	48	8	11
2019	Other services to the public	8	16	36	16	16	8	0	35	26	13
2019	None of the above	5	27	24	21	18	5	0	41	33	23
2018	Client contact centre	20	13	35	26	6	0	0	33	33	15
2018	Security	16	36	21	27	0	0	0	27	52	14
2018	Legal services	8	15	18	26	24	5	4	54	26	117
2018	Administration and operations	7	15	32	21	20	2	4	44	23	126
2018	Human resources	25	35	26	8	3	0	3	11	62	32
2018	Financial management	6	32	33	15	15	0	0	30	37	15
2018	Information management	6	16	42	27	10	0	0	36	22	13
2018	Information technology	16	41	21	13	9	0	0	23	57	31
2018	Other services to the public	7	45	30	0	18	0	0	18	52	11
2018	None of the above	4	23	31	14	14	9	6	33	31	23
2017	Client contact centre	9	25	26	25	0	0	15	30	39	12
2017	Security	29	27	16	19	0	0	8	21	61	11
2017	Legal services	5	17	27	22	19	2	7	45	25	108
2017	Administration and operations	7	13	42	24	8	3	3	34	22	106
2017	Human resources	26	20	49	5	0	0	0	5	46	20
2017	Information technology	33	22	40	5	0	0	0	5	55	18
2017	None of the above	15	21	17	24	22	0	0	46	36	18
2014	Client contact centre	30	43	13	7	0	0	7	7	79	16
2014	Legal services	4	14	38	25	11	1	7	39	19	104
2014	Administration and operations	7	26	38	13	10	2	3	25	35	140
2014	Human resources	26	26	48	0	0	0	0	0	52	15
2014	Financial management	32	39	29	0	0	0	0	0	71	14
2014	Information management	0	57	43	0	0	0	0	0	57	12
2014	Information technology	55	23	14	5	5	0	0	9	77	22
2014	Other services to the public	6	9	30	24	24	6	0	52	16	17
2014	None of the above	9	11	36	16	17	2	9	37	23	34

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	25	25	5	23	8	6	32	39	13
2019	Security	20	24	24	12	16	4	0	29	46	25
2019	Legal services	7	9	22	27	28	5	3	59	17	121
2019	Administration and operations	5	18	22	25	26	2	4	53	24	115
2019	Human resources	10	15	22	26	18	3	6	49	28	33
2019	Financial management	14	14	52	21	0	0	0	21	27	14
2019	Information management	8	20	37	14	22	0	0	35	28	14
2019	Information technology	15	24	19	30	8	4	0	40	40	27
2019	Project management	8	20	40	0	32	0	0	32	28	11
2019	Other services to the public	8	24	14	22	24	8	0	50	35	13
2019	None of the above	14	14	21	14	29	5	4	46	31	23
2018	Client contact centre	8	31	19	16	18	0	8	37	42	15
2018	Security	8	26	30	20	17	0	0	36	34	13
2018	Legal services	6	13	17	25	26	7	5	59	22	117
2018	Administration and operations	3	17	27	25	23	2	4	51	21	125
2018	Human resources	25	10	38	6	8	7	6	16	40	32
2018	Financial management	6	18	17	33	26	0	0	59	24	14
2018	Information management	10	26	21	6	37	0	0	43	35	13
2018	Information technology	9	19	36	22	12	3	0	35	28	32
2018	Other services to the public	21	27	25	9	18	0	0	27	48	11
2018	None of the above	9	14	18	26	14	9	9	49	29	23
2017	Client contact centre	17	23	35	9	0	0	16	11	48	12
2017	Security	20	34	30	8	0	0	8	9	58	11
2017	Legal services	9	14	22	20	25	4	6	50	25	108
2017	Administration and operations	7	18	30	26	10	2	6	40	27	106
2017	Human resources	15	5	49	10	10	12	0	23	22	20
2017	Information technology	6	29	47	6	0	6	6	7	40	17
2017	None of the above	5	31	12	23	22	6	0	48	39	18
2014	Client contact centre	24	43	6	7	0	13	7	8	84	16
2014	Legal services	7	18	23	27	9	3	12	43	30	103
2014	Administration and operations	11	20	30	16	14	4	5	33	34	140
2014	Human resources	12	0	38	32	12	0	6	47	13	15
2014	Financial management	29	26	32	13	0	0	0	13	55	14
2014	Information management	26	25	32	18	0	0	0	18	50	12
2014	Information technology	50	9	18	18	0	0	5	19	62	22
2014	Other services to the public	13	9	30	24	18	6	0	45	23	17
2014	None of the above	10	9	38	8	21	8	6	34	22	34

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	5	17	25	16	23	14	0	45	25	13
2019	Security	4	49	20	11	8	8	0	20	58	25
2019	Legal services	5	10	21	28	25	6	4	59	17	122
2019	Administration and operations	7	22	23	18	23	6	2	44	31	113
2019	Human resources	18	0	35	21	20	3	3	43	19	34
2019	Financial management	22	18	6	21	29	5	0	52	41	15
2019	Information management	8	6	22	28	28	0	8	60	15	14
2019	Information technology	4	20	42	24	10	0	0	34	24	27
2019	Project management	8	17	8	35	31	0	0	66	25	11
2019	Other services to the public	19	10	33	9	29	0	0	38	28	11
2019	None of the above	14	11	27	10	29	9	0	43	27	23
2018	Client contact centre	0	22	31	19	13	0	15	38	25	14
2018	Security	31	29	17	13	10	0	0	23	60	13
2018	Legal services	3	13	19	20	33	6	6	59	19	115
2018	Administration and operations	7	17	25	17	22	5	7	44	28	126
2018	Human resources	14	17	26	25	5	0	14	35	36	32
2018	Financial management	11	22	6	28	28	0	6	59	35	15
2018	Information management	15	6	38	21	10	10	0	34	24	13
2018	Information technology	6	29	34	13	15	0	3	28	37	32
2018	Other services to the public	9	18	30	25	9	0	9	38	30	11
2018	None of the above	12	6	11	32	12	23	6	60	24	23
2017	Client contact centre	0	31	18	35	0	0	15	42	37	12
2017	Security	9	36	28	11	0	0	16	13	53	11
2017	Legal services	5	14	21	22	28	1	9	56	21	108
2017	Administration and operations	5	24	32	23	9	0	8	35	31	106
2017	Human resources	25	19	21	15	15	0	5	31	46	20
2017	Information technology	12	17	30	18	6	6	12	29	35	17
2017	None of the above	22	10	10	17	23	6	13	49	39	18
2014	Client contact centre	44	36	7	7	0	0	7	7	85	16
2014	Legal services	7	17	21	29	12	2	12	48	28	104
2014	Administration and operations	13	21	26	19	12	4	5	34	37	139
2014	Human resources	38	26	22	0	14	0	0	14	64	15
2014	Financial management	35	13	32	19	0	0	0	19	48	14
2014	Information management	30	16	17	27	9	0	0	37	46	12
2014	Information technology	14	27	32	23	0	5	0	24	43	22
2014	Other services to the public	11	16	18	18	24	6	6	49	31	17
2014	None of the above	13	16	29	3	20	5	16	29	35	34

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	8	8	30	17	31	0	6	51	17	13
2019	Security	8	29	21	20	19	4	0	40	38	25
2019	Legal services	1	5	29	38	24	1	3	64	6	121
2019	Administration and operations	2	7	23	37	27	3	2	67	9	114
2019	Human resources	9	12	29	22	21	4	3	46	23	33
2019	Financial management	14	12	21	41	7	5	0	50	28	15
2019	Information management	6	6	16	14	50	0	8	69	13	14
2019	Information technology	7	12	30	27	24	0	0	51	20	26
2019	Project management	0	20	32	17	31	0	0	48	20	11
2019	Other services to the public	0	8	30	14	40	8	0	59	9	13
2019	None of the above	5	13	18	28	35	0	0	63	18	23
2018	Client contact centre	0	30	23	28	18	0	0	47	30	15
2018	Security	8	12	50	20	10	0	0	30	20	13
2018	Legal services	1	11	23	24	32	6	4	61	13	117
2018	Administration and operations	3	6	28	32	27	1	3	61	9	124
2018	Human resources	9	19	40	16	13	0	3	30	28	32
2018	Financial management	12	11	6	32	39	0	0	71	24	15
2018	Information management	0	16	12	41	31	0	0	72	16	13
2018	Information technology	12	22	25	23	18	0	0	41	34	32
2018	Other services to the public	7	18	27	21	18	9	0	42	28	11
2018	None of the above	7	17	9	35	20	11	0	62	28	23
2017	Client contact centre	9	7	9	51	9	0	15	71	18	12
2017	Security	9	20	25	19	11	0	16	36	34	11
2017	Legal services	1	6	26	35	27	0	5	66	7	107
2017	Administration and operations	8	10	34	32	12	0	5	46	18	105
2017	Human resources	25	17	39	5	15	0	0	20	41	20
2017	Information technology	12	18	47	11	6	0	6	18	31	17
2017	None of the above	11	15	11	29	24	4	6	59	28	18
2014	Client contact centre	19	18	25	31	0	0	7	34	40	16
2014	Legal services	6	11	26	37	13	2	6	54	18	103
2014	Administration and operations	6	16	24	29	20	1	4	52	23	138
2014	Human resources	6	24	48	14	8	0	0	22	30	15
2014	Financial management	13	26	52	0	10	0	0	10	39	14
2014	Information management	7	17	25	41	9	0	0	51	24	12
2014	Information technology	48	24	0	19	10	0	0	29	71	21
2014	Other services to the public	0	11	17	42	24	6	0	71	11	17
2014	None of the above	11	3	36	23	18	2	7	45	16	34

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	13	16	25	17	0	6	44	39	13
2019	Security	16	21	0	8	44	12	0	59	41	25
2019	Legal services	8	11	31	17	26	1	5	46	21	123
2019	Administration and operations	8	22	24	17	23	2	4	43	31	114
2019	Human resources	27	20	22	20	11	0	0	31	47	34
2019	Financial management	19	15	41	13	5	0	7	20	36	15
2019	Information management	6	12	22	35	16	0	8	56	20	14
2019	Information technology	15	22	23	25	15	0	0	40	37	27
2019	Project management	11	37	8	8	26	0	8	38	53	11
2019	Other services to the public	16	16	22	14	24	8	0	41	35	13
2019	None of the above	14	9	17	26	35	0	0	60	23	23
2018	Client contact centre	6	33	13	20	20	8	0	44	42	15
2018	Security	10	37	23	23	7	0	0	30	47	13
2018	Legal services	12	13	23	17	21	7	8	44	29	117
2018	Administration and operations	14	17	27	16	19	2	4	37	33	124
2018	Human resources	38	23	19	12	6	0	3	19	62	32
2018	Financial management	6	29	21	26	19	0	0	45	34	15
2018	Information management	26	6	31	15	16	0	6	33	34	13
2018	Information technology	24	32	14	18	9	0	3	28	58	32
2018	Other services to the public	36	18	16	12	18	0	0	30	54	11
2018	None of the above	14	26	4	21	20	9	6	48	47	23
2017	Client contact centre	24	22	54	0	0	0	0	0	46	12
2017	Security	26	41	8	8	8	0	8	18	73	11
2017	Legal services	15	19	25	13	21	2	5	36	36	108
2017	Administration and operations	16	35	25	13	5	1	5	20	54	106
2017	Human resources	29	24	21	10	10	5	0	21	57	20
2017	Information technology	35	35	17	6	6	0	0	12	71	17
2017	None of the above	20	11	14	24	19	0	11	49	35	18
2014	Client contact centre	38	37	12	7	0	0	7	7	80	16
2014	Legal services	19	23	21	21	8	1	9	31	46	104
2014	Administration and operations	25	24	23	12	11	2	3	24	52	140
2014	Human resources	36	12	36	8	8	0	0	16	48	15
2014	Financial management	42	29	19	10	0	0	0	10	71	14
2014	Information management	33	50	9	0	0	0	7	0	90	12
2014	Information technology	55	18	9	18	0	0	0	18	73	22
2014	Other services to the public	12	39	24	6	12	6	0	20	55	17
2014	None of the above	21	8	27	23	15	2	3	41	31	34

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	27	9	31	0	24	9	0	27	39	12
2019	Security	22	19	24	11	17	8	0	30	44	25
2019	Legal services	10	13	26	19	24	6	3	47	24	122
2019	Administration and operations	13	15	31	18	16	2	3	37	30	114
2019	Human resources	15	17	28	17	23	0	0	40	32	34
2019	Financial management	7	17	20	36	0	20	0	45	30	15
2019	Information management	6	20	22	22	22	8	0	47	29	14
2019	Information technology	8	16	28	28	17	4	0	46	25	27
2019	Project management	20	11	25	15	20	0	8	38	34	11
2019	Other services to the public	32	0	14	30	16	8	0	50	35	13
2019	None of the above	27	5	27	7	29	5	0	38	34	23
2018	Client contact centre	14	55	21	4	6	0	0	11	69	15
2018	Security	10	7	43	13	27	0	0	40	17	13
2018	Legal services	11	15	14	24	23	3	10	54	30	117
2018	Administration and operations	11	18	30	15	18	3	4	36	31	126
2018	Human resources	15	33	40	10	3	0	0	13	48	32
2018	Financial management	11	11	39	21	19	0	0	39	22	15
2018	Information management	19	19	19	5	18	10	10	29	47	13
2018	Information technology	3	24	31	23	6	9	3	34	31	32
2018	None of the above	4	10	26	35	16	9	0	56	15	22
2017	Client contact centre	9	22	18	42	0	9	0	47	34	12
2017	Security	17	8	39	16	11	0	8	30	27	11
2017	Legal services	13	14	20	12	26	8	7	45	31	107
2017	Administration and operations	18	18	32	18	9	1	4	29	38	106
2017	Human resources	20	29	24	12	10	5	0	23	52	20
2017	Information technology	6	24	18	29	6	0	18	43	36	17
2017	None of the above	6	28	12	23	14	11	6	45	41	17
2014	Client contact centre	35	13	25	7	0	7	13	8	61	16
2014	Legal services	9	15	19	23	11	2	20	45	31	104
2014	Administration and operations	4	21	25	24	13	5	6	43	29	139
2014	Human resources	6	30	20	30	8	0	6	41	38	15
2014	Financial management	16	13	65	6	0	0	0	6	29	14
2014	Information management	50	23	9	18	0	0	0	18	73	12
2014	Information technology	23	23	18	27	5	0	5	33	48	22
2014	Other services to the public	6	12	27	24	18	6	6	48	21	17
2014	None of the above	15	18	35	9	18	0	6	28	35	34

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	38	9	8	23	8	6	36	54	13
2019	Security	12	12	24	19	28	4	0	50	25	25
2019	Legal services	7	15	26	23	21	5	3	48	24	121
2019	Administration and operations	11	19	27	14	23	2	4	39	32	114
2019	Human resources	18	15	26	23	15	0	3	39	34	34
2019	Financial management	22	12	0	41	20	5	0	64	36	15
2019	Information management	0	26	22	16	20	8	8	43	31	14
2019	Information technology	8	24	20	32	8	8	0	44	35	27
2019	Project management	8	17	40	15	20	0	0	35	25	11
2019	Other services to the public	16	8	44	8	8	16	0	19	29	13
2019	None of the above	12	22	22	4	35	5	0	41	36	23
2018	Client contact centre	0	22	23	34	20	0	0	55	22	15
2018	Security	19	21	27	17	7	10	0	26	44	13
2018	Legal services	4	15	25	20	21	6	9	49	22	114
2018	Administration and operations	7	17	28	24	17	2	5	44	26	126
2018	Human resources	12	25	31	16	9	5	3	26	40	31
2018	Financial management	18	21	11	26	24	0	0	51	39	15
2018	Information management	15	10	22	22	21	10	0	48	27	13
2018	Information technology	3	35	22	18	15	0	6	36	41	32
2018	Other services to the public	18	9	46	9	9	9	0	20	30	11
2018	None of the above	0	21	17	21	16	19	6	50	27	23
2017	Client contact centre	9	24	25	0	18	9	15	24	43	12
2017	Security	9	11	42	30	0	0	8	33	21	11
2017	Legal services	10	17	23	18	23	3	6	45	30	108
2017	Administration and operations	13	17	32	21	9	4	5	33	33	106
2017	Human resources	25	19	15	29	5	7	0	37	47	20
2017	Information technology	12	24	35	12	18	0	0	30	35	17
2017	None of the above	16	15	5	16	24	11	13	52	41	18
2014	Client contact centre	26	34	13	20	0	0	7	21	65	16
2014	Legal services	10	16	33	15	5	6	15	25	34	104
2014	Administration and operations	13	22	28	13	13	4	5	29	39	140
2014	Human resources	12	32	34	6	16	0	0	22	44	15
2014	Financial management	26	16	35	23	0	0	0	23	42	14
2014	Information management	18	34	30	0	10	0	8	11	57	11
2014	Information technology	9	14	27	36	5	5	5	45	25	22
2014	Other services to the public	4	29	24	24	12	6	0	39	35	17
2014	None of the above	13	22	33	14	12	0	6	28	37	34

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	9	25	22	15	25	0	6	42	35	13
2019	Security	0	21	16	28	32	4	0	62	21	25
2019	Legal services	11	12	35	21	20	1	0	42	23	122
2019	Administration and operations	11	24	25	19	18	2	2	38	36	114
2019	Human resources	20	12	23	24	20	0	0	45	32	34
2019	Financial management	27	12	26	13	22	0	0	35	39	15
2019	Information management	0	20	40	24	8	0	8	35	22	14
2019	Information technology	4	27	20	26	16	3	4	45	34	27
2019	Project management	0	11	20	54	15	0	0	69	11	11
2019	Other services to the public	16	16	36	8	16	8	0	26	35	13
2019	None of the above	24	14	19	22	17	5	0	40	40	23

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	20	33	5	17	8	8	8	64	30	13
2019	Security	21	19	19	33	8	0	0	40	41	25
2019	Legal services	18	38	16	16	7	6	0	59	24	122
2019	Administration and operations	17	35	17	21	6	3	2	54	28	114
2019	Human resources	8	45	29	13	6	0	0	52	18	34
2019	Financial management	32	29	20	7	7	5	0	64	15	15
2019	Information management	24	20	28	14	14	0	0	44	28	14
2019	Information technology	22	38	18	15	4	4	0	62	20	27
2019	Project management	20	41	20	8	11	0	0	60	20	11
2019	Other services to the public	14	22	32	8	16	8	0	39	26	13
2019	None of the above	21	31	4	22	14	8	0	57	39	23

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	27	0	18	9	0	0	73	27	12
2019	Security	36	23	17	12	8	4	0	62	20	25
2019	Legal services	45	31	7	11	6	0	0	76	17	123
2019	Administration and operations	51	27	7	4	10	0	1	78	15	113
2019	Human resources	57	28	8	3	3	0	0	85	7	34
2019	Financial management	74	11	8	7	0	0	0	85	7	15
2019	Information management	36	12	22	16	14	0	0	47	30	14
2019	Information technology	59	10	16	4	11	0	0	69	15	27
2019	Project management	43	48	8	0	0	0	0	92	0	11
2019	Other services to the public	56	14	14	8	8	0	0	70	16	13
2019	None of the above	49	23	0	10	14	5	0	75	25	23
2018	Client contact centre	40	35	12	5	8	0	0	75	13	15
2018	Security	34	27	9	14	15	0	0	61	30	14
2018	Legal services	59	23	6	3	6	2	1	85	9	116
2018	Administration and operations	45	30	7	13	5	0	1	75	18	124
2018	Human resources	71	22	7	0	0	0	0	93	0	32
2018	Financial management	65	30	6	0	0	0	0	94	0	15
2018	Information management	36	42	6	0	10	6	0	83	10	13
2018	Information technology	42	25	12	12	9	0	0	67	21	32
2018	Other services to the public	27	27	9	16	12	9	0	59	31	11
2018	None of the above	51	17	19	12	0	0	0	68	12	23
2017	Client contact centre	31	35	7	9	9	0	9	74	19	12
2017	Security	25	25	19	11	11	0	8	55	24	11
2017	Legal services	38	35	11	8	7	1	0	74	15	108
2017	Administration and operations	39	33	13	8	7	0	0	72	15	105
2017	Human resources	69	26	5	0	0	0	0	95	0	20
2017	Information technology	45	44	0	0	11	0	0	89	11	18
2017	None of the above	40	38	5	11	0	0	4	82	12	18
2014	Client contact centre	22	38	20	13	7	0	0	60	20	16
2014	Legal services	27	39	7	9	10	7	1	71	21	104
2014	Administration and operations	41	25	9	10	13	1	1	67	23	140
2014	Human resources	66	20	6	0	8	0	0	86	8	15
2014	Financial management	23	55	13	10	0	0	0	77	10	14
2014	Information management	42	40	18	0	0	0	0	82	0	12
2014	Information technology	23	32	5	18	18	5	0	57	38	22
2014	Other services to the public	52	17	6	12	13	0	0	69	25	17
2014	None of the above	39	27	8	9	13	0	3	68	23	34

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	50	32	9	0	9	0	0	82	9	12
2019	Security	56	27	4	13	0	0	0	83	13	25
2019	Legal services	49	34	7	10	0	0	0	83	10	123
2019	Administration and operations	45	37	5	9	3	0	1	83	12	113
2019	Human resources	55	32	6	3	4	0	0	87	7	33
2019	Financial management	80	20	0	0	0	0	0	100	0	14
2019	Information management	49	22	6	16	6	0	0	72	22	14
2019	Information technology	51	30	4	4	11	0	0	81	15	27
2019	Project management	52	20	8	20	0	0	0	72	20	11
2019	Other services to the public	40	44	16	0	0	0	0	84	0	13
2019	None of the above	40	28	0	23	9	0	0	68	32	23
2018	Client contact centre	28	51	21	0	0	0	0	79	0	15
2018	Security	27	47	6	11	9	0	0	74	20	14
2018	Legal services	59	31	4	3	2	0	0	91	5	116
2018	Administration and operations	50	33	7	7	3	0	1	84	9	126
2018	Human resources	61	22	7	5	0	5	0	87	5	32
2018	Financial management	69	31	0	0	0	0	0	100	0	15
2018	Information management	36	22	16	16	10	0	0	58	26	13
2018	Information technology	40	34	14	6	6	0	0	74	12	31
2018	Other services to the public	27	36	16	0	21	0	0	63	21	11
2018	None of the above	40	42	9	4	6	0	0	82	9	23
2017	Client contact centre	31	51	0	0	9	0	9	91	9	12
2017	Security	25	17	27	11	0	11	8	52	14	11
2017	Legal services	31	52	8	8	1	1	0	84	9	108
2017	Administration and operations	35	42	13	7	4	0	0	76	11	106
2017	Human resources	59	36	0	5	0	0	0	95	5	20
2017	Information technology	51	22	17	5	5	0	0	73	11	18
2017	None of the above	36	43	0	11	6	0	4	82	18	18
2014	Client contact centre	29	39	20	13	0	0	0	67	13	16
2014	Legal services	27	46	14	10	3	0	0	73	13	104
2014	Administration and operations	34	37	11	12	6	0	0	71	18	139
2014	Human resources	70	22	8	0	0	0	0	92	0	15
2014	Financial management	35	48	0	16	0	0	0	84	16	14
2014	Information management	14	59	19	8	0	0	0	73	8	12
2014	Information technology	18	45	9	5	23	0	0	64	27	22
2014	Other services to the public	42	33	6	6	13	0	0	75	19	17
2014	None of the above	38	31	19	0	12	0	0	69	12	34

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	50	9	9	0	0	0	82	9	12
2019	Security	32	47	18	4	0	0	0	79	4	25
2019	Legal services	42	36	12	2	4	3	0	81	6	123
2019	Administration and operations	42	37	13	4	2	1	1	81	5	112
2019	Human resources	62	29	6	0	3	0	0	91	3	34
2019	Financial management	74	6	20	0	0	0	0	80	0	15
2019	Information management	36	30	20	5	8	0	0	66	14	14
2019	Information technology	53	28	8	0	11	0	0	81	11	27
2019	Project management	41	40	0	20	0	0	0	80	20	11
2019	Other services to the public	32	36	24	8	0	0	0	68	8	13
2019	None of the above	46	21	10	9	9	5	0	71	19	23
2018	Client contact centre	40	21	33	6	0	0	0	61	6	15
2018	Security	33	53	5	9	0	0	0	86	9	14
2018	Legal services	56	32	7	1	2	2	0	89	4	117
2018	Administration and operations	44	34	8	3	6	2	3	82	9	126
2018	Human resources	59	38	0	3	0	0	0	97	3	32
2018	Financial management	41	41	12	6	0	0	0	82	6	15
2018	Information management	46	28	0	16	10	0	0	74	26	13
2018	Information technology	42	33	12	9	0	3	0	78	10	32
2018	Other services to the public	27	48	7	0	9	9	0	82	10	11
2018	None of the above	38	29	28	0	6	0	0	67	6	23

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	44	9	14	0	9	0	75	15	12
2019	Security	39	36	17	0	4	4	0	78	4	25
2019	Legal services	40	38	12	4	5	1	0	79	9	121
2019	Administration and operations	37	36	12	8	5	1	1	74	13	114
2019	Human resources	50	41	8	0	0	0	0	92	0	34
2019	Financial management	68	24	8	0	0	0	0	92	0	13
2019	Information management	36	26	16	8	14	0	0	62	22	14
2019	Information technology	47	34	4	7	4	4	0	84	12	27
2019	Project management	45	15	28	0	11	0	0	60	11	11
2019	Other services to the public	54	22	16	8	0	0	0	76	8	13
2019	None of the above	49	33	0	5	14	0	0	81	19	23
2018	Client contact centre	48	27	11	14	0	0	0	75	14	15
2018	Security	30	36	17	16	0	0	0	67	16	14
2018	Legal services	41	38	8	3	4	5	0	84	8	114
2018	Administration and operations	45	35	11	5	3	1	1	81	8	126
2018	Human resources	52	41	8	0	0	0	0	92	0	32
2018	Financial management	63	31	6	0	0	0	0	94	0	15
2018	Information management	47	27	16	10	0	0	0	74	10	13
2018	Information technology	51	37	12	0	0	0	0	88	0	32
2018	Other services to the public	43	30	9	18	0	0	0	73	18	11
2018	None of the above	46	29	21	4	0	0	0	75	4	23
2017	Client contact centre	25	51	15	0	0	9	0	83	0	12
2017	Security	16	47	17	11	0	0	8	70	12	11
2017	Legal services	33	43	11	4	5	4	0	78	10	108
2017	Administration and operations	26	42	16	9	4	3	0	71	13	105
2017	Human resources	54	31	15	0	0	0	0	85	0	20
2017	Information technology	50	39	5	0	0	5	0	94	0	18
2017	None of the above	27	46	5	0	16	0	4	77	17	18
2014	Client contact centre	6	63	31	0	0	0	0	69	0	16
2014	Legal services	26	43	20	2	5	3	1	72	7	104
2014	Administration and operations	36	43	10	8	3	1	0	79	11	140
2014	Human resources	40	46	6	8	0	0	0	86	8	15
2014	Financial management	16	58	13	13	0	0	0	74	13	14
2014	Information management	16	52	22	0	9	0	0	69	9	12
2014	Information technology	41	23	14	14	5	5	0	67	19	22
2014	Other services to the public	60	15	19	6	0	0	0	75	6	17
2014	None of the above	29	41	15	9	7	0	0	70	15	34

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	36	34	8	22	0	0	0	70	22	13
2019	Security	44	27	17	0	0	12	0	81	0	25
2019	Legal services	38	34	16	7	3	3	0	74	10	123
2019	Administration and operations	46	25	19	5	3	2	1	73	8	114
2019	Human resources	46	27	11	13	3	0	0	73	16	34
2019	Financial management	67	21	7	0	5	0	0	88	5	15
2019	Information management	36	34	8	8	14	0	0	70	22	14
2019	Information technology	36	31	8	4	16	4	0	71	21	26
2019	Project management	54	20	18	0	0	0	8	80	0	11
2019	Other services to the public	46	14	24	0	8	8	0	65	9	13
2019	None of the above	50	23	4	5	14	5	0	77	20	23
2018	Client contact centre	48	27	11	6	8	0	0	75	14	15
2018	Security	30	42	11	7	9	0	0	73	16	14
2018	Legal services	47	28	11	3	3	7	1	81	6	114
2018	Administration and operations	45	27	16	5	3	2	1	75	8	125
2018	Human resources	42	51	8	0	0	0	0	92	0	32
2018	Financial management	63	31	6	0	0	0	0	94	0	15
2018	Information management	47	37	6	10	0	0	0	84	10	13
2018	Information technology	48	15	22	0	0	15	0	74	0	32
2018	Other services to the public	43	30	9	18	0	0	0	73	18	11
2018	None of the above	46	30	13	6	0	6	0	80	6	23
2017	Client contact centre	25	51	25	0	0	0	0	75	0	12
2017	Security	34	19	28	0	11	0	8	58	12	11
2017	Legal services	38	27	17	4	4	10	0	72	9	108
2017	Administration and operations	37	36	13	6	4	4	0	76	10	106
2017	Human resources	49	36	15	0	0	0	0	85	0	20
2017	Information technology	50	39	0	0	0	11	0	100	0	18
2017	None of the above	27	40	17	0	5	7	4	75	6	18
2014	Client contact centre	0	64	24	5	0	7	0	69	5	16
2014	Legal services	31	37	16	5	5	2	3	72	11	104
2014	Administration and operations	40	35	15	1	5	5	0	78	7	140
2014	Human resources	28	66	6	0	0	0	0	94	0	15
2014	Financial management	16	65	13	6	0	0	0	81	6	14
2014	Information management	33	42	15	0	9	0	0	75	9	12
2014	Information technology	41	18	27	9	0	5	0	62	10	22
2014	Other services to the public	55	9	25	6	0	0	6	67	6	17
2014	None of the above	21	38	17	7	10	8	0	64	18	34

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	53	17	0	0	0	0	83	0	13
2019	Security	48	39	9	4	0	0	0	87	4	25
2019	Legal services	55	30	6	4	4	0	0	86	8	123
2019	Administration and operations	56	29	7	5	2	1	1	86	7	113
2019	Human resources	71	20	9	0	0	0	0	91	0	34
2019	Financial management	67	25	7	0	0	0	0	93	0	15
2019	Information management	41	29	16	0	14	0	0	70	14	14
2019	Information technology	50	39	4	0	7	0	0	89	7	27
2019	Project management	69	11	20	0	0	0	0	80	0	11
2019	Other services to the public	54	30	8	8	0	0	0	84	8	13
2019	None of the above	63	18	5	5	9	0	0	81	14	23
2018	Client contact centre	40	41	0	14	5	0	0	81	19	15
2018	Security	46	27	5	22	0	0	0	73	22	14
2018	Legal services	59	32	5	2	3	0	0	90	5	112
2018	Administration and operations	57	29	6	4	3	0	1	87	7	124
2018	Human resources	66	31	0	0	3	0	0	97	3	32
2018	Financial management	61	28	11	0	0	0	0	89	0	15
2018	Information management	46	25	19	0	10	0	0	71	10	13
2018	Information technology	50	34	9	3	3	0	0	85	6	32
2018	Other services to the public	61	21	9	0	9	0	0	82	9	11
2018	None of the above	60	26	8	6	0	0	0	86	6	22
2017	Client contact centre	33	25	15	17	0	9	0	64	19	12
2017	Security	34	49	9	0	0	0	8	91	0	11
2017	Legal services	49	37	7	4	3	0	0	86	8	108
2017	Administration and operations	42	38	11	5	4	0	0	80	9	106
2017	Human resources	52	38	0	5	5	0	0	90	10	19
2017	Information technology	50	33	16	0	0	0	0	84	0	18
2017	None of the above	46	33	5	5	5	0	4	83	11	18
2014	Client contact centre	19	50	24	0	6	0	0	70	6	16
2014	Legal services	37	42	11	5	4	1	0	80	9	103
2014	Administration and operations	46	37	8	5	4	0	0	83	9	140
2014	Human resources	58	34	0	8	0	0	0	92	8	15
2014	Financial management	23	45	19	13	0	0	0	68	13	14
2014	Information management	23	68	8	0	0	0	0	92	0	12
2014	Information technology	27	36	14	9	14	0	0	64	23	22
2014	Other services to the public	65	17	12	6	0	0	0	82	6	17
2014	None of the above	34	27	21	6	10	2	0	63	16	34

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	23	28	9	9	0	0	54	18	12
2019	Security	12	35	21	13	11	4	4	50	27	25
2019	Legal services	32	21	19	9	9	7	3	60	19	123
2019	Administration and operations	25	26	15	14	9	7	2	57	26	113
2019	Human resources	32	39	9	6	7	0	8	77	14	34
2019	Financial management	36	22	21	7	0	14	0	67	8	15
2019	Information management	30	8	24	30	8	0	0	38	38	14
2019	Information technology	27	34	20	0	11	4	4	67	12	27
2019	Project management	24	8	20	0	20	20	8	45	28	11
2019	Other services to the public	24	36	8	16	8	8	0	65	26	13
2019	None of the above	45	9	5	5	19	18	0	66	28	23
2018	Client contact centre	22	30	33	0	8	7	0	55	9	14
2018	Security	21	47	0	11	15	6	0	72	28	14
2018	Legal services	33	28	13	7	3	12	4	73	11	117
2018	Administration and operations	27	29	13	17	6	3	5	61	25	126
2018	Human resources	34	22	16	8	6	6	8	66	16	31
2018	Financial management	39	42	18	0	0	0	0	82	0	14
2018	Information management	11	16	12	22	19	19	0	33	52	13
2018	Information technology	17	22	25	12	12	3	9	44	27	32
2018	Other services to the public	18	9	25	18	21	9	0	30	42	11
2018	None of the above	38	8	20	4	10	11	9	57	17	23
2017	Client contact centre	7	29	19	18	9	0	17	44	33	11
2017	Security	25	9	38	0	20	0	8	37	21	11
2017	Legal services	17	28	17	15	9	9	5	53	28	108
2017	Administration and operations	19	31	23	14	8	3	2	53	23	106
2017	Human resources	44	39	5	7	0	5	0	88	7	20
2017	Information technology	23	28	27	0	11	0	11	57	12	18
2017	None of the above	11	27	10	17	11	0	23	50	37	18
2014	Client contact centre	11	18	32	6	26	0	7	31	35	16
2014	Legal services	20	27	17	13	13	7	4	52	29	104
2014	Administration and operations	24	27	22	12	11	3	2	53	24	139
2014	Human resources	46	28	14	0	0	0	12	84	0	15
2014	Financial management	26	26	6	23	6	0	13	59	33	14
2014	Information management	16	57	26	0	0	0	0	74	0	12
2014	Information technology	9	14	36	18	18	0	5	24	38	22
2014	Other services to the public	29	18	29	12	12	0	0	47	25	17
2014	None of the above	15	34	21	12	15	3	0	50	28	34

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	33	17	8	8	0	0	66	17	13
2019	Security	29	34	16	17	0	4	0	66	18	25
2019	Legal services	40	37	8	5	7	1	2	79	12	123
2019	Administration and operations	36	34	16	6	4	2	3	73	10	113
2019	Human resources	47	30	11	9	0	0	3	79	9	34
2019	Financial management	39	33	7	7	13	0	0	73	20	15
2019	Information management	24	40	5	16	14	0	0	64	30	14
2019	Information technology	41	40	4	11	4	0	0	81	15	27
2019	Project management	35	45	0	8	0	11	0	90	10	11
2019	Other services to the public	32	30	14	0	16	8	0	67	17	13
2019	None of the above	48	30	0	13	9	0	0	78	22	23
2018	Client contact centre	39	49	5	8	0	0	0	87	8	15
2018	Security	25	33	19	5	13	6	0	61	19	14
2018	Legal services	50	34	6	3	4	2	1	87	7	117
2018	Administration and operations	36	33	17	5	6	1	3	72	11	126
2018	Human resources	54	29	11	3	3	0	0	83	6	32
2018	Financial management	33	47	11	0	9	0	0	80	9	15
2018	Information management	25	43	6	10	10	6	0	73	21	13
2018	Information technology	29	19	21	6	12	6	6	55	21	32
2018	Other services to the public	18	52	0	30	0	0	0	70	30	11
2018	None of the above	38	33	21	4	0	4	0	74	4	23
2017	Client contact centre	22	51	9	9	9	0	0	73	18	12
2017	Security	36	16	31	0	0	9	8	63	0	11
2017	Legal services	44	30	10	8	4	4	0	76	13	108
2017	Administration and operations	31	40	14	8	2	3	1	75	10	106
2017	Human resources	59	26	5	10	0	0	0	85	10	20
2017	Information technology	36	35	11	0	6	12	0	81	7	17
2017	None of the above	37	30	17	6	0	6	5	75	7	17
2014	Client contact centre	13	18	32	24	0	0	14	35	28	16
2014	Legal services	24	40	14	6	9	7	0	69	16	103
2014	Administration and operations	36	35	16	9	2	3	1	73	11	140
2014	Human resources	74	20	0	6	0	0	0	94	6	15
2014	Financial management	45	26	23	6	0	0	0	71	6	14
2014	Information management	7	77	16	0	0	0	0	84	0	12
2014	Information technology	14	45	14	5	18	5	0	62	24	22
2014	Other services to the public	46	23	30	0	0	0	0	70	0	17
2014	None of the above	26	38	15	12	7	3	0	66	19	34

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	30	39	9	0	8	15	0	80	10	13
2019	Security	21	42	32	5	0	0	0	63	5	25
2019	Legal services	38	32	18	5	4	3	0	71	10	122
2019	Administration and operations	29	37	18	7	7	2	1	68	14	114
2019	Human resources	43	42	6	6	3	0	0	85	9	33
2019	Financial management	36	48	16	0	0	0	0	84	0	14
2019	Information management	30	33	22	0	14	0	0	63	14	14
2019	Information technology	44	44	4	4	4	0	0	88	8	27
2019	Project management	43	17	31	0	0	8	0	66	0	11
2019	Other services to the public	32	44	8	8	8	0	0	76	16	13
2019	None of the above	48	25	8	10	9	0	0	73	19	23
2018	Client contact centre	26	41	17	16	0	0	0	67	16	15
2018	Security	30	36	11	9	13	0	0	67	22	14
2018	Legal services	41	33	16	7	2	0	0	74	9	117
2018	Administration and operations	30	32	23	5	6	1	3	65	12	126
2018	Human resources	45	35	11	6	3	0	0	80	9	31
2018	Financial management	33	41	11	6	0	0	9	82	6	15
2018	Information management	19	40	21	10	10	0	0	59	19	13
2018	Information technology	23	27	28	9	6	6	0	54	16	32
2018	Other services to the public	18	36	25	21	0	0	0	54	21	11
2018	None of the above	32	47	16	0	0	4	0	83	0	23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	17	25	0	17	13	15	14	58	42	13
2019	Security	16	23	24	10	21	5	0	42	32	24
2019	Legal services	23	18	22	11	10	13	3	49	25	122
2019	Administration and operations	21	20	21	14	12	8	4	46	29	114
2019	Human resources	28	33	15	3	3	14	3	74	8	34
2019	Financial management	41	18	15	13	5	7	0	64	20	15
2019	Information management	16	28	19	0	22	14	0	52	26	14
2019	Information technology	36	6	23	12	11	11	0	48	26	27
2019	Project management	15	20	28	0	20	17	0	42	24	11
2019	Other services to the public	24	36	8	8	8	16	0	71	19	13
2019	None of the above	26	31	8	9	19	8	0	61	30	23
2018	Client contact centre	18	19	21	12	14	16	0	44	31	15
2018	Security	21	21	30	5	22	0	0	42	27	14
2018	Legal services	24	21	13	11	11	15	6	57	27	117
2018	Administration and operations	27	22	17	10	12	6	6	56	25	126
2018	Human resources	23	22	12	9	8	18	8	62	22	31
2018	Financial management	36	22	26	6	0	11	0	64	6	15
2018	Information management	35	24	6	19	10	6	0	62	31	13
2018	Information technology	18	19	16	19	9	13	6	45	35	31
2018	Other services to the public	9	18	9	37	18	9	0	30	60	11
2018	None of the above	32	20	18	0	17	9	3	60	20	23
2017	Client contact centre	9	49	0	18	9	16	0	69	31	12
2017	Security	34	27	0	0	20	11	8	76	24	11
2017	Legal services	17	22	12	11	13	22	3	52	32	108
2017	Administration and operations	13	18	26	15	11	15	3	37	31	106
2017	Human resources	30	20	15	10	0	21	5	67	13	20
2017	Information technology	18	22	27	5	11	5	11	48	19	18
2017	None of the above	13	16	5	27	16	13	10	38	55	18
2014	Client contact centre	13	14	40	10	18	6	0	28	30	16
2014	Legal services	13	26	16	16	18	11	1	44	38	104
2014	Administration and operations	17	20	22	14	15	8	5	42	33	140
2014	Human resources	34	18	6	20	0	22	0	67	26	15
2014	Financial management	16	6	13	52	0	13	0	26	59	14
2014	Information management	0	18	56	26	0	0	0	18	26	12
2014	Information technology	5	9	27	9	32	9	9	17	50	22
2014	Other services to the public	18	12	35	12	0	18	4	39	16	17
2014	None of the above	12	18	19	9	21	13	8	38	38	34

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	46	0	8	0	92	8	13
2019	Security	36	50	5	4	4	87	8	25
2019	Legal services	49	38	3	5	4	87	10	123
2019	Administration and operations	42	40	6	10	2	83	12	115
2019	Human resources	52	40	3	6	0	92	6	34
2019	Financial management	54	36	11	0	0	89	0	14
2019	Information management	44	30	12	0	14	74	14	14
2019	Information technology	50	27	7	16	0	78	16	26
2019	Project management	60	20	0	20	0	80	20	11
2019	Other services to the public	40	60	0	0	0	100	0	13
2019	None of the above	38	36	0	18	8	74	26	23
2017	Client contact centre	7	58	18	17	0	65	17	12
2017	Security	64	16	0	20	0	80	20	11
2017	Legal services	36	39	5	14	6	75	20	108
2017	Administration and operations	34	42	7	13	3	77	16	106
2017	Human resources	25	46	5	19	5	71	24	20
2017	Information technology	23	49	11	16	0	73	16	18
2017	None of the above	23	48	0	20	10	70	30	18
2014	Client contact centre	11	44	7	25	13	56	37	16
2014	Legal services	27	48	7	16	2	76	17	104
2014	Administration and operations	25	37	7	18	13	62	31	140
2014	Human resources	22	56	0	22	0	78	22	15
2014	Financial management	0	81	0	6	13	81	19	14
2014	Information management	23	34	26	17	0	57	17	12
2014	Information technology	9	32	0	41	18	41	59	22
2014	Other services to the public	31	59	0	10	0	90	10	17
2014	None of the above	31	34	12	20	3	65	23	34

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	25	5	16	25	0	0	54	41	13
2019	Security	48	31	8	9	4	0	0	78	13	25
2019	Legal services	49	32	4	12	1	0	0	82	14	122
2019	Administration and operations	46	37	5	9	4	0	0	83	13	114
2019	Human resources	39	45	3	9	3	0	0	84	12	34
2019	Financial management	43	22	15	13	6	0	0	65	19	14
2019	Information management	41	45	6	0	8	0	0	86	8	14
2019	Information technology	58	23	8	4	7	0	0	81	11	27
2019	Project management	45	35	0	20	0	0	0	80	20	11
2019	Other services to the public	62	14	0	16	8	0	0	76	24	13
2019	None of the above	45	37	5	9	5	0	0	82	14	23
2017	Client contact centre	18	41	35	7	0	0	0	58	7	12
2017	Security	53	30	9	8	0	0	0	83	8	11
2017	Legal services	42	39	3	10	4	1	0	82	15	108
2017	Administration and operations	42	36	9	9	3	0	0	79	12	106
2017	Human resources	40	36	10	15	0	0	0	76	15	20
2017	Information technology	51	27	0	16	5	0	0	78	22	18
2017	None of the above	50	23	12	4	11	0	0	72	15	18
2014	Client contact centre	20	57	5	18	0	0	0	77	18	16
2014	Legal services	37	42	7	10	4	0	1	80	13	102
2014	Administration and operations	47	32	7	8	6	0	0	79	14	139
2014	Human resources	46	26	0	28	0	0	0	72	28	15
2014	Financial management	6	71	6	16	0	0	0	77	16	14
2014	Information management	35	47	9	8	0	0	0	82	8	12
2014	Information technology	36	36	9	14	5	0	0	73	18	22
2014	Other services to the public	53	31	4	12	0	0	0	84	12	17
2014	None of the above	52	21	11	9	7	0	0	73	16	34

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	34	25	17	8	8	0	8	64	18	13
2019	Security	34	48	4	14	0	0	0	82	14	24
2019	Legal services	46	37	6	8	3	1	0	84	10	121
2019	Administration and operations	48	36	9	6	0	0	1	85	7	115
2019	Human resources	62	27	7	4	0	0	0	90	4	33
2019	Financial management	55	33	12	0	0	0	0	88	0	15
2019	Information management	41	45	0	6	8	0	0	86	14	14
2019	Information technology	39	49	4	4	3	0	0	89	7	27
2019	Project management	52	28	8	11	0	0	0	80	11	11
2019	Other services to the public	46	38	8	8	0	0	0	84	8	13
2019	None of the above	38	45	5	3	9	0	0	83	12	23
2017	Client contact centre	9	82	9	0	0	0	0	91	0	12
2017	Security	25	49	9	8	9	0	0	74	17	11
2017	Legal services	48	34	6	9	2	0	1	83	10	108
2017	Administration and operations	40	49	5	3	3	0	0	89	6	104
2017	Human resources	59	15	5	21	0	0	0	74	21	20
2017	Information technology	40	39	16	5	0	0	0	78	5	18
2017	None of the above	34	32	12	10	11	0	0	66	22	18
2014	Client contact centre	13	63	19	0	5	0	0	76	5	16
2014	Legal services	30	49	15	5	0	1	0	79	5	104
2014	Administration and operations	38	36	15	8	2	0	0	75	10	140
2014	Human resources	72	28	0	0	0	0	0	100	0	15
2014	Financial management	23	48	23	0	6	0	0	71	6	14
2014	Information management	42	40	0	18	0	0	0	82	18	12
2014	Information technology	23	27	27	14	9	0	0	50	23	22
2014	Other services to the public	34	41	6	18	0	0	0	76	18	17
2014	None of the above	30	46	11	6	3	3	0	78	10	34

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	22	0	25	0	0	0	75	25	13
2019	Security	68	23	5	0	0	0	4	95	0	25
2019	Legal services	54	30	5	10	2	0	0	83	11	123
2019	Administration and operations	63	24	5	5	2	0	0	88	7	115
2019	Human resources	44	35	10	6	3	0	3	81	10	33
2019	Financial management	53	6	16	24	0	0	0	60	24	14
2019	Information management	36	28	14	16	6	0	0	63	22	14
2019	Information technology	77	15	0	8	0	0	0	92	8	27
2019	Project management	57	35	8	0	0	0	0	92	0	11
2019	Other services to the public	68	16	8	8	0	0	0	84	8	13
2019	None of the above	58	24	9	5	0	0	4	86	5	23
2017	Client contact centre	17	31	36	9	0	7	0	52	9	12
2017	Security	56	36	0	9	0	0	0	91	9	11
2017	Legal services	58	25	6	9	2	0	0	83	11	108
2017	Administration and operations	52	32	8	7	0	0	1	84	7	106
2017	Human resources	44	41	5	10	0	0	0	85	10	20
2017	Information technology	62	33	5	0	0	0	0	95	0	18
2017	None of the above	51	28	6	5	5	0	4	82	11	18
2014	Client contact centre	46	18	0	36	0	0	0	64	36	16
2014	Legal services	51	29	8	7	3	0	2	81	10	104
2014	Administration and operations	64	20	6	7	1	0	1	85	9	140
2014	Human resources	32	54	0	14	0	0	0	86	14	15
2014	Financial management	29	45	16	10	0	0	0	74	10	14
2014	Information management	53	47	0	0	0	0	0	100	0	12
2014	Information technology	59	5	14	9	14	0	0	64	23	22
2014	Other services to the public	76	12	12	0	0	0	0	88	0	17
2014	None of the above	55	25	10	3	6	0	0	80	9	34

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	48	46	0	0	0	6	0	100	0	12
2019	Security	68	23	9	0	0	0	0	91	0	25
2019	Legal services	61	22	7	9	1	0	1	83	10	123
2019	Administration and operations	73	16	4	4	2	1	2	90	6	113
2019	Human resources	66	27	0	6	0	0	0	94	6	34
2019	Financial management	69	19	0	7	5	0	0	88	12	15
2019	Information management	38	34	12	16	0	0	0	72	16	14
2019	Information technology	82	10	0	4	4	0	0	92	8	27
2019	Project management	72	0	8	20	0	0	0	72	20	11
2019	Other services to the public	62	8	14	0	16	0	0	70	16	13
2019	None of the above	78	5	0	10	4	0	4	86	14	23
2017	Client contact centre	42	41	9	0	0	0	9	91	0	12
2017	Security	67	16	9	0	0	0	8	91	0	11
2017	Legal services	58	22	6	8	4	1	1	82	12	108
2017	Administration and operations	64	23	5	5	1	0	2	89	5	106
2017	Human resources	64	31	5	0	0	0	0	95	0	20
2017	Information technology	72	11	5	11	0	0	0	84	11	18
2017	None of the above	52	23	16	0	5	0	4	78	6	18
2014	Client contact centre	37	32	18	7	0	6	0	74	7	16
2014	Legal services	52	28	4	8	4	0	5	84	12	104
2014	Administration and operations	66	17	6	4	3	0	4	87	7	139
2014	Human resources	72	20	0	8	0	0	0	92	8	15
2014	Financial management	58	29	13	0	0	0	0	87	0	14
2014	Information management	69	14	8	8	0	0	0	83	8	12
2014	Information technology	45	23	0	27	5	0	0	68	32	22
2014	Other services to the public	70	18	6	0	0	0	6	94	0	17
2014	None of the above	49	23	15	9	0	0	3	75	10	34

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	66	34	0	0	0	0	100	0	13
2019	Security	78	13	4	0	0	4	96	0	25
2019	Legal services	85	11	1	3	0	1	97	3	122
2019	Administration and operations	84	12	1	2	0	2	97	2	114
2019	Human resources	87	11	3	0	0	0	97	0	34
2019	Financial management	88	6	0	6	0	0	94	6	14
2019	Information management	44	48	0	0	8	0	92	8	14
2019	Information technology	96	4	0	0	0	0	100	0	27
2019	Project management	80	8	0	0	11	0	89	11	11
2019	Other services to the public	70	14	16	0	0	0	84	0	13
2019	None of the above	96	0	0	0	0	4	100	0	23
2017	Client contact centre	75	16	0	0	0	9	100	0	12
2017	Security	74	9	9	0	0	8	91	0	11
2017	Legal services	85	10	1	1	1	2	97	2	107
2017	Administration and operations	81	14	3	2	1	0	94	3	106
2017	Human resources	85	15	0	0	0	0	100	0	20
2017	Information technology	78	11	5	0	0	5	94	0	18
2017	None of the above	73	17	4	5	0	0	90	5	18
2014	Client contact centre	45	50	0	5	0	0	95	5	16
2014	Legal services	74	18	6	1	1	1	92	2	104
2014	Administration and operations	80	10	3	1	4	2	92	5	140
2014	Human resources	94	6	0	0	0	0	100	0	15
2014	Financial management	81	13	6	0	0	0	94	0	14
2014	Information management	69	22	0	0	9	0	91	9	12
2014	Information technology	73	18	9	0	0	0	91	0	22
2014	Other services to the public	82	18	0	0	0	0	100	0	17
2014	None of the above	64	21	15	0	0	0	85	0	34

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	25	13	8	0	0	0	78	8	13
2019	Security	70	12	13	0	0	4	0	86	0	25
2019	Legal services	63	19	10	2	3	2	1	84	5	123
2019	Administration and operations	55	21	13	3	4	5	0	80	7	115
2019	Human resources	78	17	3	0	0	3	0	97	0	34
2019	Financial management	61	26	13	0	0	0	0	87	0	15
2019	Information management	64	14	16	0	6	0	0	78	6	14
2019	Information technology	57	20	4	8	3	4	4	84	12	27
2019	Project management	69	0	11	8	11	0	0	69	20	11
2019	Other services to the public	52	8	8	8	8	16	0	72	19	13
2019	None of the above	66	21	0	0	0	13	0	100	0	23

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	23	29	25	17	0	6	0	56	18	13
2019	Security	28	38	21	5	4	0	4	69	10	25
2019	Legal services	38	33	15	8	3	2	1	74	11	123
2019	Administration and operations	38	46	9	2	4	0	2	85	6	115
2019	Human resources	50	11	18	15	3	2	0	62	19	34
2019	Financial management	33	48	5	0	13	0	0	82	13	15
2019	Information management	30	28	20	22	0	0	0	58	22	14
2019	Information technology	40	57	0	4	0	0	0	96	4	27
2019	Project management	37	46	0	17	0	0	0	83	17	11
2019	Other services to the public	24	60	0	0	16	0	0	84	16	13
2019	None of the above	43	34	5	5	3	5	5	85	9	23

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	38	8	0	0	0	14	90	0	13
2019	Security	45	19	28	4	0	0	4	67	4	25
2019	Legal services	51	27	8	3	1	9	1	87	5	123
2019	Administration and operations	64	21	7	0	0	6	2	92	0	115
2019	Human resources	68	14	6	0	7	3	2	87	7	34
2019	Financial management	54	21	20	0	0	5	0	79	0	15
2019	Information management	42	14	36	0	8	0	0	56	8	14
2019	Information technology	59	30	11	0	0	0	0	89	0	27
2019	Project management	63	8	8	0	0	20	0	89	0	11
2019	Other services to the public	32	36	0	16	8	8	0	74	26	13
2019	None of the above	59	18	0	5	5	8	5	89	11	23

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	22	78	25
2019	Legal services	14	86	123
2019	Administration and operations	14	86	115
2019	Human resources	16	84	34
2018	Legal services	14	86	117
2018	Administration and operations	13	87	126
2018	Financial management	0	100	15
2018	Information technology	15	85	32

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	53	47	16
2019	Administration and operations	64	36	16
2018	Legal services	30	70	18
2018	Administration and operations	42	58	17

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	70	30	16
2019	Administration and operations	49	51	16
2018	Legal services	73	27	18
2018	Administration and operations	69	31	17

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	No (%)	Total responses
2019	Legal services	100	16
2019	Administration and operations	100	16
2018	Legal services	100	18
2018	Administration and operations	100	17

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	16
2019	Administration and operations	0	100	16

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	35	65	17

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	16
2018	Legal services	0	100	18

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	60	40	16
2019	Administration and operations	50	50	16
2018	Legal services	39	61	18
2018	Administration and operations	40	60	17

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	39	61	16
2019	Administration and operations	38	62	16
2018	Legal services	38	62	18
2018	Administration and operations	39	61	17

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	41	59	16
2019	Administration and operations	37	63	16
2018	Legal services	26	74	18
2018	Administration and operations	35	65	17

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	48	52	16
2018	Legal services	47	53	18
2018	Administration and operations	58	42	17

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	34	66	17

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	48	52	16
2019	Administration and operations	29	71	16
2018	Legal services	36	64	18
2018	Administration and operations	57	43	17

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	37	63	16
2018	Legal services	32	68	18
2018	Administration and operations	30	70	17

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	16
2018	Legal services	100	18
2018	Administration and operations	100	17

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	0	100	16

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	51	49	16
2019	Administration and operations	49	51	16
2018	Legal services	32	68	18
2018	Administration and operations	47	53	17

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	32	68	16
2018	Legal services	28	72	18
2018	Administration and operations	32	68	17

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	64	36	16
2019	Administration and operations	44	56	16
2018	Legal services	37	63	18
2018	Administration and operations	40	60	17

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	32	68	18

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18
2018	Administration and operations	0	100	17

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18
2018	Administration and operations	0	100	17

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	No (%)	Total responses
2019	Legal services	100	16
2019	Administration and operations	100	16
2018	Legal services	100	18
2018	Administration and operations	100	17

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	44	56	16
2018	Administration and operations	31	69	17

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	17

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	41	59	18

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	32	68	18

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Administration and operations	35	65	16
2018	Administration and operations	30	70	17

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	16

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	33	67	18
2018	Administration and operations	0	100	17

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	16

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	0	100	18
2018	Administration and operations	0	100	17

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	16
2019	Administration and operations	0	100	16

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	62	38	16
2019	Administration and operations	44	56	16
2018	Administration and operations	52	48	17

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	No (%)	Total responses
2019	Legal services	100	16
2019	Administration and operations	100	16
2018	Legal services	100	18
2018	Administration and operations	100	17

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	43	57	16
2019	Administration and operations	43	57	16
2018	Legal services	50	50	18

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	No (%)	Total responses
2019	Administration and operations	100	16
2018	Legal services	100	18
2018	Administration and operations	100	17

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	38	62	25
2019	Legal services	22	78	123
2019	Administration and operations	18	82	115
2019	None of the above	30	70	23

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	13	13	25	17	0	17	15	39	24	13
2019	Security	24	15	19	21	8	8	4	45	33	25
2019	Legal services	18	16	20	6	7	25	9	50	19	123
2019	Administration and operations	19	14	16	9	8	25	9	50	26	115
2019	Human resources	22	25	13	3	7	20	11	67	14	34
2019	Financial management	14	25	28	0	0	32	0	59	0	15
2019	Information management	16	14	31	6	16	8	8	36	27	14
2019	Information technology	29	3	16	4	7	31	11	54	19	27
2019	Project management	26	0	17	0	8	48	0	51	16	11
2019	Other services to the public	16	22	22	0	0	40	0	63	0	13
2019	None of the above	15	12	0	0	18	39	16	60	40	23
2018	Client contact centre	26	27	6	8	6	14	13	72	19	15
2018	Security	34	12	11	28	6	9	0	50	37	14
2018	Legal services	18	15	9	7	6	35	10	60	25	116
2018	Administration and operations	13	16	25	9	9	20	8	40	25	124
2018	Human resources	23	19	20	0	6	26	6	62	8	32
2018	Financial management	37	6	36	0	0	16	6	54	0	15
2018	Information management	19	18	6	6	19	31	0	54	37	13
2018	Information technology	17	3	28	9	12	12	18	29	30	32
2018	Other services to the public	18	16	18	21	9	9	9	42	36	11
2018	None of the above	16	9	25	8	6	29	7	40	21	23
2017	Client contact centre	9	24	33	0	9	9	16	44	11	12
2017	Security	19	8	27	8	20	0	17	33	34	11
2017	Legal services	7	18	15	8	10	31	11	44	31	108
2017	Administration and operations	8	22	23	7	9	21	10	43	24	106
2017	Human resources	35	24	5	5	0	31	0	86	7	20
2017	Information technology	11	17	33	7	5	16	11	38	17	18
2017	None of the above	0	0	6	24	18	41	12	0	88	17
2014	Client contact centre	0	40	23	0	0	19	18	64	0	16
2014	Legal services	12	22	22	9	6	26	2	48	21	103
2014	Administration and operations	17	13	24	8	10	20	8	41	25	140
2014	Human resources	42	6	14	0	0	20	18	77	0	15
2014	Financial management	6	0	48	6	0	32	6	11	11	14
2014	Information management	7	65	19	9	0	0	0	72	9	12
2014	Information technology	9	9	27	18	14	18	5	24	41	22
2014	Other services to the public	37	9	31	0	0	18	6	60	0	17
2014	None of the above	17	11	12	6	9	40	6	51	27	34

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	30	17	17	0	0	0	67	17	13
2019	Security	28	31	28	9	4	0	0	59	13	25
2019	Legal services	33	29	17	8	4	9	1	68	13	123
2019	Administration and operations	30	31	15	8	6	6	4	67	15	115
2019	Human resources	41	29	18	3	3	6	0	73	7	34
2019	Financial management	34	32	14	0	7	12	0	75	8	15
2019	Information management	30	28	20	6	16	0	0	57	22	14
2019	Information technology	44	25	15	0	4	12	0	78	4	27
2019	Project management	26	37	0	11	8	17	0	76	24	11
2019	Other services to the public	16	30	22	16	0	16	0	55	19	13
2019	None of the above	27	27	6	0	15	22	3	72	20	23
2018	Client contact centre	34	41	0	8	6	6	5	84	16	15
2018	Security	34	18	15	27	6	0	0	52	33	14
2018	Legal services	32	32	7	11	4	15	0	75	17	116
2018	Administration and operations	32	25	22	5	6	10	1	64	12	125
2018	Human resources	43	29	19	0	3	5	0	77	3	32
2018	Financial management	58	22	21	0	0	0	0	79	0	15
2018	Information management	19	29	12	0	19	19	0	61	24	13
2018	Information technology	23	37	13	6	15	6	0	64	22	32
2018	Other services to the public	27	9	25	9	21	9	0	40	33	11
2018	None of the above	24	28	29	9	0	10	0	58	10	23
2017	Client contact centre	9	49	18	0	9	16	0	69	10	12
2017	Security	25	17	30	0	9	11	8	52	11	11
2017	Legal services	22	30	17	7	7	15	1	62	17	108
2017	Administration and operations	20	38	21	3	8	10	0	64	13	106
2017	Human resources	45	36	10	0	0	10	0	89	0	20
2017	Information technology	34	55	5	0	0	5	0	95	0	18
2017	None of the above	11	31	22	12	12	13	0	47	27	17
2014	Client contact centre	0	47	23	0	0	19	11	67	0	16
2014	Legal services	18	33	22	7	7	12	2	59	15	104
2014	Administration and operations	27	30	21	10	4	8	1	62	15	140
2014	Human resources	50	24	20	0	0	6	0	79	0	15
2014	Financial management	13	19	45	13	0	10	0	36	14	14
2014	Information management	7	74	9	9	0	0	0	81	9	12
2014	Information technology	27	14	23	18	9	9	0	45	30	22
2014	Other services to the public	37	21	18	6	0	12	6	70	8	17
2014	None of the above	18	28	15	0	15	21	3	61	20	34

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	9	91	123
2019	Other services to the public	0	100	13
2019	None of the above	0	100	23
2018	Legal services	7	93	117
2018	Administration and operations	8	92	126
2018	Financial management	0	100	15
2018	Other services to the public	0	100	11

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	100	0	10

Question 67c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10

Question 68d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 68i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 68n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	0	100	10
2018	Administration and operations	0	100	10

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	51	49	10

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	0	100	10

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	15	85	123
2019	Administration and operations	8	92	115
2019	Financial management	0	100	15

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	22	22	9	17	0	31	0	63	24	13
2019	Security	30	4	28	4	4	13	17	48	12	24
2019	Legal services	16	15	23	7	3	30	6	48	16	123
2019	Administration and operations	20	16	16	5	4	32	7	59	14	113
2019	Human resources	19	16	17	3	4	21	21	59	12	33
2019	Financial management	19	21	28	0	0	32	0	59	0	15
2019	Information management	16	20	28	6	8	8	14	46	18	14
2019	Information technology	29	14	15	0	4	31	7	69	6	27
2019	Project management	26	0	17	11	8	37	0	42	31	11
2019	Other services to the public	22	22	24	0	0	32	0	64	0	13
2019	None of the above	15	9	5	5	5	42	20	61	26	23
2018	Client contact centre	18	27	14	5	14	14	8	58	24	15
2018	Security	25	15	18	9	6	27	0	55	21	14
2018	Legal services	17	15	12	3	3	39	10	64	13	117
2018	Administration and operations	19	17	25	4	4	26	6	53	11	126
2018	Human resources	22	25	15	0	3	33	3	73	4	32
2018	Financial management	37	11	30	0	0	22	0	62	0	15
2018	Information management	19	12	28	0	10	31	0	45	14	13
2018	Information technology	20	3	38	0	0	21	18	38	0	32
2018	Other services to the public	18	16	36	12	0	18	0	42	14	11
2018	None of the above	19	12	23	0	4	30	12	54	7	21
2017	Client contact centre	0	16	33	9	0	18	25	28	15	12
2017	Security	36	8	8	9	11	20	8	61	27	11
2017	Legal services	12	16	15	2	4	39	11	57	13	108
2017	Administration and operations	19	19	18	2	6	26	11	60	12	106
2017	Human resources	45	15	16	0	0	20	5	78	0	20
2017	Information technology	25	6	35	0	0	17	17	47	0	17
2017	None of the above	6	13	15	6	0	60	0	47	15	17
2014	Client contact centre	0	25	18	0	6	38	13	51	13	16
2014	Legal services	10	19	27	1	1	34	7	50	3	104
2014	Administration and operations	17	15	21	4	4	32	8	53	12	140
2014	Human resources	34	20	14	0	0	26	6	79	0	15
2014	Financial management	0	0	35	0	0	65	0	0	0	14
2014	Information management	9	47	34	0	9	0	0	56	9	12
2014	Information technology	9	9	32	9	5	32	5	29	21	22
2014	Other services to the public	30	15	18	0	0	37	0	72	0	17
2014	None of the above	8	3	21	3	5	48	11	27	21	34

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	28	30	17	17	0	8	0	63	18	13
2019	Security	38	29	24	0	0	4	4	73	0	24
2019	Legal services	35	29	17	6	3	10	0	70	11	123
2019	Administration and operations	37	28	11	4	5	12	2	77	10	114
2019	Human resources	38	37	9	0	7	9	0	83	7	34
2019	Financial management	32	33	22	0	0	12	0	75	0	15
2019	Information management	30	34	14	14	8	0	0	64	22	14
2019	Information technology	44	25	15	0	4	12	0	78	4	27
2019	Project management	35	28	8	11	0	17	0	76	14	11
2019	Other services to the public	22	30	24	0	0	24	0	68	0	13
2019	None of the above	28	22	10	5	10	18	7	66	20	23
2018	Client contact centre	26	49	0	13	6	6	0	80	20	15
2018	Security	30	15	27	9	6	12	0	52	17	14
2018	Legal services	30	29	14	5	2	19	2	74	9	117
2018	Administration and operations	31	24	25	5	3	10	2	62	9	126
2018	Human resources	38	35	15	5	0	7	0	79	5	32
2018	Financial management	43	27	24	0	0	6	0	74	0	15
2018	Information management	19	29	22	0	10	19	0	61	12	13
2018	Information technology	23	34	31	0	0	12	0	65	0	32
2018	Other services to the public	27	25	27	0	12	9	0	58	13	11
2018	None of the above	18	35	25	0	0	22	0	68	0	22
2017	Client contact centre	25	25	25	17	0	9	0	54	19	12
2017	Security	36	8	17	20	0	11	8	54	24	11
2017	Legal services	20	35	16	4	3	19	2	70	10	108
2017	Administration and operations	27	33	19	1	5	12	3	71	7	105
2017	Human resources	50	36	5	0	0	10	0	95	0	20
2017	Information technology	45	39	11	0	0	5	0	89	0	18
2017	None of the above	11	37	11	6	0	35	0	74	9	17
2014	Client contact centre	7	39	18	0	0	30	6	71	0	16
2014	Legal services	18	32	22	3	1	22	2	65	5	104
2014	Administration and operations	29	27	22	2	2	14	3	67	5	140
2014	Human resources	42	38	14	0	0	6	0	85	0	15
2014	Financial management	6	13	52	0	0	29	0	27	0	14
2014	Information management	19	47	25	0	9	0	0	66	9	12
2014	Information technology	23	9	36	5	5	23	0	41	12	22
2014	Other services to the public	36	27	12	0	0	25	0	84	0	17
2014	None of the above	20	23	9	3	5	33	6	71	14	34

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Client contact centre	23	77	13
2019	Security	17	83	25
2019	Legal services	18	82	123
2019	Administration and operations	15	85	115
2019	Human resources	20	80	34
2019	Financial management	7	93	15
2019	Information management	34	66	14
2019	Information technology	15	85	27
2019	Project management	0	100	11
2019	Other services to the public	6	94	13
2019	None of the above	7	93	23
2017	Legal services	21	79	107
2017	Administration and operations	14	86	106
2017	Human resources	24	76	20
2014	Legal services	18	82	104
2014	Administration and operations	16	84	140

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Legal services	85	15	20
2019	Administration and operations	100	0	17
2017	Legal services	64	36	23
2017	Administration and operations	79	21	15
2014	Legal services	80	20	20
2014	Administration and operations	87	13	22

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	45	37	5	0	13	82	13	17
2019	Administration and operations	37	26	25	12	0	63	12	16
2017	Legal services	74	19	0	7	0	93	7	15
2017	Administration and operations	40	34	9	17	0	73	17	12
2014	Legal services	57	31	6	0	6	88	6	16
2014	Administration and operations	57	21	16	5	0	79	5	19

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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	33	5	9	8	0	0	78	17	13
2019	Security	63	20	9	0	4	4	0	86	4	25
2019	Legal services	63	21	5	6	5	1	1	84	11	123
2019	Administration and operations	63	19	9	4	2	3	1	85	6	115
2019	Human resources	70	15	9	3	3	0	0	85	7	34
2019	Financial management	86	14	0	0	0	0	0	100	0	15
2019	Information management	42	16	34	0	8	0	0	58	8	14
2019	Information technology	59	14	20	0	7	0	0	73	7	27
2019	Project management	60	28	0	0	11	0	0	89	11	11
2019	Other services to the public	56	12	16	8	8	0	0	68	16	13
2019	None of the above	67	15	5	10	4	0	0	82	14	23
2018	Client contact centre	61	27	8	0	5	0	0	87	5	15
2018	Security	36	36	5	7	15	0	0	73	22	14
2018	Legal services	62	22	5	4	2	2	3	89	6	115
2018	Administration and operations	62	23	3	3	6	1	2	87	9	125
2018	Human resources	68	18	3	3	6	0	3	88	9	32
2018	Financial management	63	21	7	0	9	0	0	84	9	15
2018	Information management	52	22	16	0	10	0	0	74	10	13
2018	Information technology	42	30	16	0	9	0	3	74	10	32
2018	Other services to the public	45	9	25	12	9	0	0	54	21	11
2018	None of the above	66	18	4	0	6	6	0	89	6	23
2017	Client contact centre	36	22	25	17	0	0	0	58	17	12
2017	Security	44	19	18	0	0	11	8	78	0	11
2017	Legal services	56	23	9	4	4	3	2	83	8	108
2017	Administration and operations	52	20	20	2	6	1	0	72	8	106
2017	Human resources	76	19	0	0	5	0	0	95	5	20
2017	Information technology	61	33	0	0	0	5	0	100	0	18
2017	None of the above	54	22	0	6	18	0	0	76	24	17

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Legal services	32	21	12	23	7	5	0	56	31	18
2019	Administration and operations	32	21	20	5	16	0	5	56	23	20
2019	Human resources	25	56	0	19	0	0	0	81	19	11

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	33	25	25	0	17	0	0	58	17	13
2019	Security	28	31	19	17	0	0	4	62	18	25
2019	Legal services	35	41	9	7	3	4	0	80	11	123
2019	Administration and operations	36	40	10	11	2	1	0	77	13	114
2019	Human resources	56	27	15	0	0	3	0	85	0	34
2019	Financial management	19	54	20	0	0	7	0	78	0	15
2019	Information management	16	29	22	17	16	0	0	45	33	14
2019	Information technology	28	29	26	4	4	8	0	63	9	27
2019	Project management	48	24	20	0	0	8	0	78	0	11
2019	Other services to the public	30	46	16	8	0	0	0	76	8	13
2019	None of the above	39	30	13	3	5	10	0	77	9	23
2018	Client contact centre	40	41	13	6	0	0	0	81	6	15
2018	Security	30	30	33	0	6	0	0	61	6	14
2018	Legal services	35	36	11	9	4	4	1	75	13	117
2018	Administration and operations	32	42	8	9	4	3	1	77	14	125
2018	Human resources	36	50	6	3	3	3	0	88	6	32
2018	Financial management	39	46	6	0	0	0	9	94	0	15
2018	Information management	10	50	15	0	19	6	0	63	21	13
2018	Information technology	20	49	19	0	3	9	0	76	3	32
2018	Other services to the public	27	34	18	9	12	0	0	61	21	11
2018	None of the above	37	33	8	12	4	6	0	74	18	23
2017	Client contact centre	24	58	0	0	0	18	0	100	0	12
2017	Security	36	16	16	31	0	0	0	53	31	11
2017	Legal services	16	48	22	6	7	2	0	65	13	107
2017	Administration and operations	20	43	23	7	4	3	0	65	11	106
2017	Human resources	20	60	10	0	0	10	0	89	0	20
2017	Information technology	34	50	16	0	0	0	0	84	0	18
2017	None of the above	31	16	11	12	6	24	0	62	23	17

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	14	45	16	8	17	0	0	59	25	13
2019	Security	20	35	28	13	0	0	4	58	14	25
2019	Legal services	27	36	15	15	6	1	0	64	21	123
2019	Administration and operations	27	29	17	16	10	1	1	57	26	115
2019	Human resources	45	28	15	6	7	0	0	73	12	34
2019	Financial management	33	20	42	5	0	0	0	53	5	15
2019	Information management	24	14	34	20	8	0	0	38	28	14
2019	Information technology	24	29	15	8	19	4	0	56	28	27
2019	Project management	45	35	0	8	11	0	0	80	20	11
2019	Other services to the public	30	30	24	8	8	0	0	60	16	13
2019	None of the above	31	37	5	0	19	8	0	74	20	23
2018	Client contact centre	40	35	11	0	14	0	0	75	14	15
2018	Security	25	36	0	33	6	0	0	61	39	14
2018	Legal services	31	38	13	12	3	2	1	71	16	118
2018	Administration and operations	26	31	18	14	8	2	1	58	23	124
2018	Human resources	30	32	19	6	10	3	0	64	17	32
2018	Financial management	39	26	18	11	6	0	0	65	17	14
2018	Information management	19	33	38	0	10	0	0	52	10	13
2018	Information technology	23	19	24	24	3	6	0	45	29	32
2018	Other services to the public	9	27	36	28	0	0	0	36	28	11
2018	None of the above	40	25	15	4	10	6	0	69	15	23
2017	Client contact centre	7	51	16	17	9	0	0	58	26	12
2017	Security	8	45	8	19	9	11	0	59	31	11
2017	Legal services	20	39	19	15	7	0	0	59	21	108
2017	Administration and operations	13	37	21	24	4	1	0	50	28	105
2017	Human resources	30	20	24	26	0	0	0	49	26	20
2017	Information technology	7	39	38	5	11	0	0	45	16	18
2017	None of the above	25	28	11	17	0	13	6	66	21	17

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	44	33	15	8	0	0	0	77	8	13
2019	Security	42	28	17	4	6	0	4	72	10	24
2019	Legal services	46	16	16	10	12	0	1	62	21	122
2019	Administration and operations	35	29	18	6	11	1	1	65	16	112
2019	Human resources	47	32	9	9	3	0	0	79	12	33
2019	Financial management	50	17	26	0	7	0	0	67	7	15
2019	Information management	24	50	18	8	0	0	0	74	8	14
2019	Information technology	43	25	16	8	8	0	0	68	16	27
2019	Project management	55	17	11	17	0	0	0	72	17	11
2019	Other services to the public	40	46	14	0	0	0	0	86	0	13
2019	None of the above	41	17	22	12	9	0	0	58	20	23
2018	Client contact centre	27	53	0	6	14	0	0	80	20	15
2018	Security	22	30	12	20	6	9	0	58	29	14
2018	Legal services	37	24	20	8	8	0	3	63	16	118
2018	Administration and operations	38	31	13	9	6	1	2	71	16	125
2018	Human resources	35	29	19	8	9	0	0	64	17	32
2018	Financial management	30	31	15	6	12	0	6	65	19	15
2018	Information management	42	5	21	16	16	0	0	47	32	13
2018	Information technology	37	21	18	12	11	0	0	58	24	32
2018	Other services to the public	18	27	27	16	12	0	0	45	28	11
2018	None of the above	37	30	13	6	14	0	0	67	20	23
2017	Client contact centre	32	27	15	9	16	0	0	59	25	12
2017	Security	17	11	25	17	11	0	19	35	35	11
2017	Legal services	40	21	15	11	9	1	3	63	21	108
2017	Administration and operations	26	27	18	10	12	0	6	56	24	105
2017	Human resources	35	29	10	12	10	0	5	67	23	20
2017	Information technology	40	33	0	5	16	0	5	77	23	18
2017	None of the above	52	11	7	0	18	0	12	72	20	17

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	23	22	0	25	0	0	54	25	13
2019	Security	23	16	27	16	13	0	4	41	31	25
2019	Legal services	17	24	36	12	9	1	1	42	21	122
2019	Administration and operations	25	25	29	11	7	1	2	52	19	113
2019	Human resources	20	17	13	32	18	0	0	37	50	34
2019	Financial management	13	26	34	0	27	0	0	39	27	15
2019	Information management	30	34	29	0	0	0	8	69	0	14
2019	Information technology	29	23	30	14	4	0	0	52	18	27
2019	Project management	8	48	32	0	11	0	0	57	11	11
2019	Other services to the public	24	22	30	24	0	0	0	46	24	13
2019	None of the above	23	26	16	21	14	0	0	49	35	23
2018	Client contact centre	26	27	35	6	6	0	0	53	12	15
2018	Security	25	18	33	6	9	9	0	47	17	14
2018	Legal services	15	30	25	12	15	2	1	46	28	118
2018	Administration and operations	21	27	32	11	8	0	1	49	19	125
2018	Human resources	22	10	16	22	28	0	3	33	51	32
2018	Financial management	30	6	15	44	6	0	0	35	50	15
2018	Information management	54	12	28	6	0	0	0	66	6	13
2018	Information technology	18	20	9	34	19	0	0	38	53	32
2018	Other services to the public	18	0	30	45	7	0	0	18	52	11
2018	None of the above	21	38	12	20	8	0	0	59	28	23
2017	Client contact centre	18	9	33	33	7	0	0	27	40	12
2017	Security	19	0	8	36	18	0	19	24	66	11
2017	Legal services	19	31	19	18	10	1	1	52	28	107
2017	Administration and operations	15	19	36	22	7	1	0	34	30	106
2017	Human resources	5	24	20	10	41	0	0	29	51	20
2017	Information technology	18	11	11	33	27	0	0	29	60	18
2017	None of the above	18	29	25	6	11	0	12	53	19	17

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	24	25	33	9	8	0	0	50	17	12
2019	Security	15	29	11	25	8	4	8	50	38	25
2019	Legal services	39	28	21	7	2	2	2	69	9	120
2019	Administration and operations	40	28	16	10	1	1	4	72	12	113
2019	Human resources	23	23	22	17	9	0	6	49	27	34
2019	Financial management	19	35	27	5	14	0	0	54	19	15
2019	Information management	29	39	9	7	0	0	17	82	8	13
2019	Information technology	37	16	25	15	8	0	0	52	23	27
2019	Project management	40	25	24	11	0	0	0	65	11	11
2019	Other services to the public	40	30	22	0	8	0	0	70	8	13
2019	None of the above	49	9	28	5	9	0	0	58	14	23
2018	Client contact centre	26	39	21	8	6	0	0	65	14	15
2018	Security	19	33	26	13	0	9	0	57	14	14
2018	Legal services	30	31	22	9	3	2	4	64	13	118
2018	Administration and operations	30	37	20	9	2	0	2	69	11	125
2018	Human resources	24	18	20	13	22	0	3	43	36	32
2018	Financial management	33	18	17	26	6	0	0	51	32	14
2018	Information management	44	21	28	0	6	0	0	66	6	13
2018	Information technology	24	21	18	25	12	0	0	45	37	32
2018	Other services to the public	18	39	18	9	16	0	0	57	25	11
2018	None of the above	41	25	16	14	4	0	0	66	18	23
2017	Client contact centre	35	26	23	0	7	0	9	67	8	12
2017	Security	19	19	25	0	18	11	8	48	22	11
2017	Legal services	31	30	17	13	5	1	2	63	20	106
2017	Administration and operations	22	29	28	10	8	1	3	52	18	105
2017	Human resources	15	24	10	20	31	0	0	39	51	20
2017	Information technology	23	22	22	11	16	0	5	48	29	18
2017	None of the above	34	7	11	16	6	0	25	55	29	17

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	23	13	8	25	0	0	54	33	13
2019	Security	29	19	19	16	13	0	4	50	30	25
2019	Legal services	28	31	23	4	10	2	1	60	15	120
2019	Administration and operations	24	21	27	11	12	2	3	48	24	114
2019	Human resources	23	5	25	21	25	0	0	29	46	33
2019	Financial management	28	20	25	12	15	0	0	48	27	15
2019	Information management	27	22	16	20	6	0	8	54	29	14
2019	Information technology	18	31	18	14	19	0	0	49	33	27
2019	Project management	17	28	43	0	11	0	0	45	11	11
2019	Other services to the public	25	25	15	26	9	0	0	51	34	12
2019	None of the above	29	18	16	23	13	0	0	47	37	23
2018	Client contact centre	12	25	22	22	19	0	0	37	41	15
2018	Security	6	25	19	26	15	9	0	34	46	14
2018	Legal services	35	22	17	7	14	1	4	60	22	117
2018	Administration and operations	17	29	24	17	10	1	2	47	28	125
2018	Human resources	16	13	19	13	36	0	3	30	51	32
2018	Financial management	19	6	33	26	17	0	0	24	43	15
2018	Information management	31	10	22	5	32	0	0	41	37	13
2018	Information technology	21	9	14	25	30	0	0	30	55	32
2018	Other services to the public	9	0	18	25	48	0	0	9	73	11
2018	None of the above	25	27	24	14	11	0	0	51	25	23
2017	Client contact centre	9	16	18	33	15	0	9	27	53	12
2017	Security	8	8	19	16	29	0	19	20	56	11
2017	Legal services	22	31	9	19	15	2	2	55	35	108
2017	Administration and operations	12	13	29	24	20	0	2	25	45	106
2017	Human resources	10	15	15	21	40	0	0	25	61	20
2017	Information technology	12	22	5	22	38	0	0	34	61	18
2017	None of the above	17	24	11	6	16	0	25	55	29	17

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	29	25	13	8	8	0	17	65	19	13
2019	Security	44	19	7	22	4	0	4	66	27	25
2019	Legal services	45	29	15	4	4	0	2	76	9	120
2019	Administration and operations	58	19	13	3	0	1	6	83	3	113
2019	Human resources	53	21	14	6	0	0	7	79	6	34
2019	Financial management	54	14	20	0	12	0	0	69	12	15
2019	Information management	44	36	12	0	0	0	8	87	0	14
2019	Information technology	59	19	10	8	4	0	0	78	12	27
2019	Project management	57	25	7	0	11	0	0	82	11	11
2019	Other services to the public	48	8	22	8	8	0	6	59	17	13
2019	None of the above	49	9	21	8	5	0	9	63	14	23
2018	Client contact centre	48	25	8	6	0	8	5	84	7	15
2018	Security	42	15	24	0	9	9	0	63	10	14
2018	Legal services	40	21	19	5	6	3	5	67	12	117
2018	Administration and operations	53	23	9	3	4	1	6	82	8	124
2018	Human resources	51	6	17	6	10	0	10	63	18	32
2018	Financial management	35	26	26	0	12	0	0	61	12	15
2018	Information management	68	6	10	0	6	0	10	82	7	13
2018	Information technology	36	33	16	9	6	0	0	69	15	32
2018	Other services to the public	36	30	25	0	9	0	0	66	9	11
2018	None of the above	64	15	7	4	9	0	0	79	14	23
2017	Client contact centre	42	32	26	0	0	0	0	74	0	12
2017	Security	8	16	8	11	18	0	38	40	46	11
2017	Legal services	36	32	12	5	5	1	9	75	11	106
2017	Administration and operations	44	24	12	4	4	5	6	77	9	106
2017	Human resources	25	29	5	12	10	0	20	67	27	20
2017	Information technology	40	16	16	11	11	0	5	60	23	18
2017	None of the above	23	23	13	0	11	0	31	66	15	17

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	8	22	8	16	0	0	54	24	13
2019	Security	35	20	11	21	12	0	0	55	33	25
2019	Legal services	34	28	19	9	9	1	0	62	18	122
2019	Administration and operations	35	30	13	14	6	0	2	67	20	113
2019	Human resources	50	20	13	11	3	0	3	72	14	34
2019	Financial management	26	22	35	10	7	0	0	48	17	15
2019	Information management	24	50	20	5	0	0	0	74	5	14
2019	Information technology	39	22	12	16	12	0	0	61	28	27
2019	Project management	60	11	17	0	11	0	0	72	11	11
2019	Other services to the public	32	30	38	0	0	0	0	62	0	13
2019	None of the above	47	20	11	10	12	0	0	67	22	23
2018	Client contact centre	33	41	8	0	14	0	5	77	15	15
2018	Security	19	27	31	14	0	9	0	50	16	14
2018	Legal services	29	24	26	10	8	1	2	54	19	118
2018	Administration and operations	40	24	16	14	5	0	1	65	19	124
2018	Human resources	35	25	22	6	11	0	3	61	17	32
2018	Financial management	45	21	17	12	6	0	0	65	18	15
2018	Information management	46	26	22	0	6	0	0	72	6	13
2018	Information technology	24	31	24	9	12	0	0	55	21	32
2018	Other services to the public	10	40	20	8	23	0	0	49	31	10
2018	None of the above	35	20	24	4	13	4	0	57	18	23
2017	Client contact centre	49	25	9	9	9	0	0	74	17	12
2017	Security	8	25	41	8	9	0	8	37	18	11
2017	Legal services	26	35	19	9	8	1	2	63	17	106
2017	Administration and operations	22	32	21	15	9	1	0	54	25	105
2017	Human resources	29	15	34	12	10	0	0	44	22	20
2017	Information technology	34	33	16	5	11	0	0	67	16	18
2017	None of the above	24	29	13	11	11	0	12	60	25	17

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	14	30	8	0	0	8	58	9	13
2019	Security	41	19	23	9	4	4	0	62	13	25
2019	Legal services	42	23	19	7	7	1	1	66	15	123
2019	Administration and operations	30	31	19	11	6	2	2	63	17	115
2019	Human resources	41	37	12	3	7	0	0	78	10	34
2019	Financial management	34	19	25	7	14	0	0	53	22	15
2019	Information management	16	62	0	6	8	8	0	85	15	14
2019	Information technology	36	30	15	11	4	4	0	69	16	27
2019	Project management	38	42	20	0	0	0	0	80	0	11
2019	Other services to the public	32	38	14	0	16	0	0	70	16	13
2019	None of the above	39	20	9	19	12	0	0	60	31	23
2018	Client contact centre	34	35	19	0	0	6	6	79	0	15
2018	Security	12	46	11	7	6	9	9	71	16	14
2018	Legal services	38	24	19	9	5	1	4	65	15	118
2018	Administration and operations	38	30	17	6	6	1	2	70	12	126
2018	Human resources	38	21	28	6	3	0	5	62	9	32
2018	Financial management	35	43	0	11	11	0	0	78	22	15
2018	Information management	46	22	32	0	0	0	0	68	0	13
2018	Information technology	33	30	18	18	0	0	0	63	18	32
2018	Other services to the public	18	36	28	9	9	0	0	54	18	11
2018	None of the above	25	40	17	9	0	6	3	72	10	23
2017	Client contact centre	7	50	17	9	9	0	9	62	19	12
2017	Security	17	36	19	11	9	0	8	58	21	11
2017	Legal services	32	28	20	11	5	1	2	63	16	107
2017	Administration and operations	21	28	26	13	9	0	4	50	23	104
2017	Human resources	25	39	7	15	10	0	5	67	26	20
2017	Information technology	45	28	11	11	5	0	0	73	16	18
2017	None of the above	31	24	11	6	11	0	18	66	21	17

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	8	22	17	8	0	0	54	24	13
2019	Security	32	11	32	13	12	0	0	43	25	25
2019	Legal services	35	34	20	5	5	0	1	70	10	123
2019	Administration and operations	33	27	19	9	8	2	2	62	18	114
2019	Human resources	29	20	24	20	7	0	0	49	27	34
2019	Financial management	15	34	31	5	15	0	0	49	20	14
2019	Information management	27	41	8	8	8	0	8	74	17	14
2019	Information technology	22	23	29	19	7	0	0	44	26	27
2019	Project management	25	66	8	0	0	0	0	92	0	11
2019	Other services to the public	24	38	14	16	8	0	0	62	24	13
2019	None of the above	34	21	22	14	9	0	0	55	22	23
2018	Client contact centre	40	33	14	13	0	0	0	73	13	15
2018	Security	6	34	33	12	6	0	9	44	20	14
2018	Legal services	30	31	20	10	4	2	4	65	14	118
2018	Administration and operations	30	32	22	9	6	0	2	63	15	126
2018	Human resources	24	23	29	11	12	0	0	48	23	32
2018	Financial management	30	30	18	17	6	0	0	60	22	15
2018	Information management	44	34	10	12	0	0	0	78	12	13
2018	Information technology	15	26	32	21	6	0	0	41	27	32
2018	Other services to the public	9	30	36	9	16	0	0	39	25	11
2018	None of the above	34	26	11	20	4	6	0	63	25	23
2017	Client contact centre	9	43	24	17	0	0	7	56	18	12
2017	Security	19	8	25	20	20	0	8	30	43	11
2017	Legal services	31	34	16	12	3	1	2	68	16	107
2017	Administration and operations	25	31	26	9	7	0	2	57	16	105
2017	Human resources	15	29	21	15	20	0	0	44	35	20
2017	Information technology	28	11	33	11	16	0	0	40	27	18
2017	None of the above	41	7	6	11	16	0	18	59	34	17

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	54	8	29	0	8	0	0	62	8	13
2019	Security	21	26	20	13	19	0	0	47	33	25
2019	Legal services	43	25	21	7	4	0	0	68	11	123
2019	Administration and operations	33	30	25	3	8	0	1	64	11	114
2019	Human resources	30	27	21	11	7	3	3	60	18	34
2019	Financial management	22	44	15	5	14	0	0	65	20	15
2019	Information management	27	41	16	0	8	0	8	74	9	14
2019	Information technology	25	29	15	20	7	4	0	56	28	27
2019	Project management	41	20	20	20	0	0	0	60	20	11
2019	Other services to the public	48	22	14	8	8	0	0	70	16	13
2019	None of the above	26	35	21	9	9	0	0	61	18	23
2018	Client contact centre	40	35	14	5	0	0	6	80	5	15
2018	Security	21	36	6	12	6	9	9	71	22	14
2018	Legal services	35	29	20	9	4	0	2	66	14	117
2018	Administration and operations	42	26	17	7	6	0	3	70	13	126
2018	Human resources	25	29	29	9	6	0	3	55	15	32
2018	Financial management	56	11	22	0	11	0	0	67	11	15
2018	Information management	35	28	16	21	0	0	0	63	21	13
2018	Information technology	10	36	39	6	10	0	0	45	16	30
2018	Other services to the public	27	25	27	12	9	0	0	52	21	11
2018	None of the above	46	37	4	9	3	0	0	83	12	23
2017	Client contact centre	18	33	7	18	9	0	16	61	31	12
2017	Security	19	16	27	20	9	0	8	39	31	11
2017	Legal services	34	35	18	7	3	2	1	71	11	107
2017	Administration and operations	37	25	15	15	6	1	2	63	22	105
2017	Human resources	30	10	26	15	20	0	0	40	34	20
2017	Information technology	29	27	38	0	5	0	0	56	5	18
2017	None of the above	41	13	0	11	16	0	18	66	34	17

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	39	39	8	5	8	0	0	78	13	13
2019	Security	44	11	32	7	5	0	0	55	13	25
2019	Legal services	47	22	14	7	9	1	1	70	16	122
2019	Administration and operations	44	22	17	5	9	1	2	68	14	113
2019	Human resources	46	26	10	6	3	3	7	79	10	34
2019	Financial management	62	18	13	7	0	0	0	80	7	15
2019	Information management	22	40	16	8	14	0	0	62	22	14
2019	Information technology	50	27	8	4	7	4	0	80	12	27
2019	Project management	52	20	0	8	11	8	0	78	22	11
2019	Other services to the public	48	6	22	8	16	0	0	54	24	13
2019	None of the above	52	14	9	16	10	0	0	65	26	23

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	29	9	17	0	0	0	75	17	13
2019	Security	52	27	4	9	8	0	0	79	17	25
2019	Legal services	37	37	14	6	6	1	0	74	12	121
2019	Administration and operations	30	35	18	8	6	1	3	67	15	113
2019	Human resources	27	36	17	9	9	3	0	64	19	34
2019	Financial management	28	46	13	5	7	0	0	75	12	15
2019	Information management	30	46	16	0	0	0	8	82	0	14
2019	Information technology	41	29	19	12	0	0	0	69	12	27
2019	Project management	49	20	20	0	11	0	0	69	11	11
2019	Other services to the public	32	38	14	8	8	0	0	70	16	13
2019	None of the above	44	27	21	4	5	0	0	71	9	23
2018	Client contact centre	42	27	26	5	0	0	0	69	5	13
2018	Security	27	21	15	18	0	9	9	59	22	14
2018	Legal services	39	34	11	12	2	0	2	75	15	117
2018	Administration and operations	30	33	16	13	5	0	3	65	19	126
2018	Human resources	22	32	19	19	9	0	0	53	28	32
2018	Financial management	60	12	11	6	11	0	0	73	17	15
2018	Information management	60	22	18	0	0	0	0	82	0	13
2018	Information technology	27	52	16	6	0	0	0	78	6	32
2018	Other services to the public	36	21	36	7	0	0	0	57	7	11
2018	None of the above	34	29	7	18	12	0	0	63	30	23
2017	Client contact centre	33	42	0	15	0	0	9	83	17	12
2017	Security	30	16	8	17	9	0	19	58	32	11
2017	Legal services	36	29	20	9	2	1	1	67	12	107
2017	Administration and operations	32	31	18	10	5	1	2	65	16	105
2017	Human resources	39	10	25	16	5	0	5	51	23	20
2017	Information technology	51	22	11	16	0	0	0	73	16	18
2017	None of the above	37	15	18	0	11	0	18	63	14	17

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	46	13	33	8	0	0	0	59	8	13
2019	Security	64	23	0	9	0	0	4	90	10	25
2019	Legal services	56	24	13	4	2	0	1	81	6	121
2019	Administration and operations	54	25	13	3	3	0	3	81	6	113
2019	Human resources	68	17	10	6	0	0	0	84	6	34
2019	Financial management	56	19	12	0	12	0	0	75	12	15
2019	Information management	28	48	8	0	0	0	16	90	0	14
2019	Information technology	54	27	12	7	0	0	0	81	7	27
2019	Project management	69	8	11	11	0	0	0	77	11	11
2019	Other services to the public	56	22	22	0	0	0	0	78	0	13
2019	None of the above	51	28	4	12	5	0	0	79	17	23
2018	Client contact centre	45	33	14	0	0	8	0	85	0	15
2018	Security	47	21	13	0	0	9	9	84	0	14
2018	Legal services	53	28	9	7	1	0	2	83	8	116
2018	Administration and operations	54	20	11	9	2	0	4	77	12	126
2018	Human resources	52	19	12	8	5	0	5	75	13	32
2018	Financial management	74	20	0	0	6	0	0	94	6	14
2018	Information management	55	34	5	0	0	6	0	94	0	13
2018	Information technology	59	13	13	9	6	0	0	72	15	31
2018	Other services to the public	45	12	43	0	0	0	0	57	0	11
2018	None of the above	43	33	15	6	4	0	0	76	9	23
2017	Client contact centre	75	9	15	0	0	0	0	85	0	12
2017	Security	36	36	9	0	0	0	19	89	0	11
2017	Legal services	51	28	15	1	4	0	1	80	5	108
2017	Administration and operations	51	22	16	6	2	0	3	75	8	106
2017	Human resources	64	15	17	0	0	0	5	83	0	20
2017	Information technology	67	22	5	0	5	0	0	89	5	18
2017	None of the above	58	6	25	6	0	0	6	68	6	17

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	62	33	5	0	0	0	0	95	0	13
2019	Security	75	15	0	5	0	0	4	94	6	25
2019	Legal services	75	10	6	0	4	1	4	90	4	121
2019	Administration and operations	72	12	4	0	1	1	10	94	1	114
2019	Human resources	79	3	3	0	3	0	12	93	4	34
2019	Financial management	84	5	6	5	0	0	0	89	5	15
2019	Information management	41	20	14	0	8	0	16	73	10	14
2019	Information technology	66	22	0	4	0	4	4	96	4	27
2019	Project management	89	11	0	0	0	0	0	100	0	11
2019	Other services to the public	78	15	7	0	0	0	0	93	0	12
2019	None of the above	75	12	9	0	0	0	4	91	0	23
2018	Client contact centre	75	21	5	0	0	0	0	95	0	15
2018	Security	50	16	7	0	0	0	26	90	0	13
2018	Legal services	69	16	6	1	1	0	6	91	2	117
2018	Administration and operations	66	14	5	3	1	0	11	90	4	126
2018	Human resources	68	15	8	0	9	0	0	83	9	32
2018	Financial management	88	12	0	0	0	0	0	100	0	15
2018	Information management	66	22	12	0	0	0	0	88	0	13
2018	Information technology	82	12	3	0	3	0	0	94	3	32
2018	Other services to the public	63	19	18	0	0	0	0	82	0	11
2018	None of the above	74	7	6	6	0	0	7	88	6	23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	75	17	0	8	0	0	0	92	8	13
2019	Security	71	0	17	8	0	0	4	74	8	25
2019	Legal services	68	10	9	4	5	1	3	82	9	123
2019	Administration and operations	68	13	8	2	2	0	7	87	5	114
2019	Human resources	72	12	0	0	7	0	10	92	8	33
2019	Financial management	77	11	5	7	0	0	0	88	7	15
2019	Information management	49	18	8	8	8	0	8	74	17	14
2019	Information technology	77	4	0	11	4	0	4	84	16	27
2019	Project management	74	18	0	8	0	0	0	92	8	11
2019	Other services to the public	94	6	0	0	0	0	0	100	0	13
2019	None of the above	64	9	9	15	0	0	4	76	15	23
2018	Client contact centre	70	5	6	6	8	0	5	79	15	15
2018	Security	36	28	5	0	15	0	15	76	18	14
2018	Legal services	72	8	7	5	1	1	6	85	7	118
2018	Administration and operations	63	15	9	2	2	1	8	85	5	126
2018	Human resources	84	6	3	5	3	0	0	90	8	32
2018	Financial management	91	9	0	0	0	0	0	100	0	15
2018	Information management	66	7	0	10	17	0	0	73	27	12
2018	Information technology	70	9	12	3	6	0	0	79	9	32
2018	Other services to the public	70	12	9	9	0	0	0	82	9	11
2018	None of the above	66	12	15	0	4	0	4	81	4	23
2017	Client contact centre	58	15	0	17	9	0	0	74	26	12
2017	Security	53	28	0	0	11	0	8	88	12	11
2017	Legal services	70	13	4	5	3	1	4	87	9	108
2017	Administration and operations	65	17	6	6	4	0	2	84	10	106
2017	Human resources	78	0	5	5	0	0	12	89	6	20
2017	Information technology	73	16	11	0	0	0	0	89	0	18
2017	None of the above	76	0	0	12	0	0	12	86	14	17

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	37	46	17	0	0	0	0	83	0	13
2019	Security	70	12	4	5	8	0	0	83	13	25
2019	Legal services	59	31	9	1	0	0	1	90	1	122
2019	Administration and operations	42	32	18	5	1	0	3	76	5	114
2019	Human resources	61	26	3	0	6	0	3	91	6	32
2019	Financial management	75	13	7	5	0	0	0	88	5	15
2019	Information management	39	37	8	0	8	0	8	83	9	14
2019	Information technology	44	29	8	11	8	0	0	73	19	27
2019	Project management	45	18	37	0	0	0	0	63	0	11
2019	Other services to the public	62	30	8	0	0	0	0	92	0	13
2019	None of the above	47	39	5	9	0	0	0	86	9	23
2018	Client contact centre	45	39	8	8	0	0	0	84	8	15
2018	Security	70	11	19	0	0	0	0	81	0	14
2018	Legal services	60	27	7	2	1	0	3	90	2	118
2018	Administration and operations	45	34	10	3	4	1	4	82	7	125
2018	Human resources	49	32	10	3	3	3	0	84	6	32
2018	Financial management	56	21	18	6	0	0	0	76	6	15
2018	Information management	52	16	6	16	10	0	0	68	26	13
2018	Information technology	33	12	37	15	3	0	0	45	18	32
2018	Other services to the public	27	18	25	21	9	0	0	45	30	11
2018	None of the above	43	35	12	0	6	0	3	81	6	21
2017	Client contact centre	56	17	0	18	9	0	0	73	27	12
2017	Security	34	28	8	11	11	0	8	67	24	11
2017	Legal services	56	31	7	4	1	0	1	88	5	108
2017	Administration and operations	47	30	11	6	6	0	1	78	12	105
2017	Human resources	44	29	21	0	0	0	5	77	0	20
2017	Information technology	45	27	16	11	0	0	0	73	11	18
2017	None of the above	60	11	11	6	0	0	12	80	7	17

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	76	9	5	0	9	0	0	86	9	12
2019	Security	37	20	17	8	13	0	4	60	22	25
2019	Legal services	62	19	13	2	4	0	1	81	6	122
2019	Administration and operations	57	21	7	4	6	0	5	82	11	115
2019	Human resources	77	10	3	0	7	0	3	90	7	33
2019	Financial management	67	6	8	5	14	0	0	73	19	15
2019	Information management	56	20	0	8	8	0	8	83	17	14
2019	Information technology	69	19	0	3	8	0	0	88	12	26
2019	Project management	72	0	20	8	0	0	0	72	8	11
2019	Other services to the public	54	14	24	8	0	0	0	68	8	13
2019	None of the above	73	9	5	9	0	0	5	86	9	23
2018	Client contact centre	72	8	12	0	8	0	0	80	8	14
2018	Security	58	15	0	12	15	0	0	73	27	14
2018	Legal services	62	17	8	6	3	0	3	82	10	118
2018	Administration and operations	54	23	10	6	2	1	3	81	9	125
2018	Human resources	59	19	16	0	3	3	0	80	3	32
2018	Financial management	61	21	6	12	0	0	0	82	12	15
2018	Information management	53	24	0	0	17	7	0	82	18	12
2018	Information technology	45	27	19	3	6	0	0	72	9	32
2018	Other services to the public	27	27	16	21	9	0	0	54	30	11
2018	None of the above	48	19	15	14	4	0	0	67	18	21
2017	Client contact centre	41	25	9	9	18	0	0	65	26	12
2017	Security	47	25	9	0	0	0	19	89	0	11
2017	Legal services	57	22	9	4	4	0	3	82	8	108
2017	Administration and operations	53	25	6	9	5	2	1	80	14	106
2017	Human resources	49	21	5	15	5	0	5	74	20	20
2017	Information technology	78	11	0	5	0	0	5	94	6	18
2017	None of the above	61	10	11	6	0	0	12	80	7	17

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	59	17	0	0	0	0	25	100	0	13
2019	Security	63	18	0	0	0	4	15	100	0	25
2019	Legal services	63	9	3	2	0	1	21	93	3	122
2019	Administration and operations	56	9	5	3	1	0	27	88	5	112
2019	Human resources	59	19	3	0	3	3	13	92	4	33
2019	Financial management	72	16	8	5	0	0	0	87	5	14
2019	Information management	49	20	0	0	6	0	24	92	8	14
2019	Information technology	59	10	4	8	0	0	18	86	10	27
2019	Project management	83	0	0	0	0	0	17	100	0	11
2019	Other services to the public	54	14	0	0	0	0	32	100	0	13
2019	None of the above	48	0	4	5	5	0	38	78	16	23
2018	Client contact centre	53	6	16	6	0	0	19	73	8	15
2018	Security	68	5	6	6	0	0	15	86	7	14
2018	Legal services	56	8	5	1	1	1	29	91	2	117
2018	Administration and operations	48	11	9	5	0	1	27	81	6	125
2018	Human resources	73	11	0	0	0	0	16	100	0	32
2018	Financial management	89	6	6	0	0	0	0	94	0	15
2018	Information management	40	6	12	6	0	0	35	71	10	13
2018	Information technology	39	16	12	6	3	0	24	72	12	32
2018	Other services to the public	45	7	0	12	0	0	36	82	18	11
2018	None of the above	56	21	0	0	0	0	24	100	0	22
2017	Client contact centre	60	15	0	0	0	0	25	100	0	12
2017	Security	34	27	8	11	0	0	19	76	14	11
2017	Legal services	51	13	8	0	2	0	26	87	2	108
2017	Administration and operations	39	13	4	8	2	0	34	79	14	106
2017	Human resources	54	16	10	0	0	0	20	88	0	20
2017	Information technology	39	22	5	0	5	0	27	85	8	18
2017	None of the above	43	11	5	6	0	0	35	84	9	17

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	83	17	0	0	0	0	0	100	0	13
2019	Security	71	17	8	0	0	0	4	92	0	25
2019	Legal services	62	16	9	2	3	1	6	84	6	120
2019	Administration and operations	52	24	16	0	2	1	6	81	2	114
2019	Human resources	80	10	3	3	0	0	3	94	3	33
2019	Financial management	100	0	0	0	0	0	0	100	0	15
2019	Information management	70	14	0	0	0	0	16	100	0	14
2019	Information technology	77	12	4	0	0	0	7	96	0	26
2019	Project management	69	8	23	0	0	0	0	77	0	11
2019	Other services to the public	46	38	16	0	0	0	0	84	0	13
2019	None of the above	62	18	3	4	4	0	9	88	8	23
2018	Client contact centre	53	22	14	0	0	0	11	84	0	15
2018	Security	61	9	14	0	0	0	15	83	0	14
2018	Legal services	58	16	10	5	4	0	8	80	9	118
2018	Administration and operations	48	31	10	3	2	1	4	83	6	126
2018	Human resources	83	3	6	0	0	3	5	93	0	31
2018	Financial management	100	0	0	0	0	0	0	100	0	15
2018	Information management	56	6	6	16	0	0	16	74	19	13
2018	Information technology	63	25	6	3	0	0	3	90	3	32
2018	Other services to the public	27	27	28	9	9	0	0	54	18	11
2018	None of the above	76	20	0	0	0	0	3	100	0	21
2017	Client contact centre	67	17	0	7	9	0	0	84	16	12
2017	Security	72	0	0	0	0	0	28	100	0	11
2017	Legal services	63	17	10	3	3	0	5	84	6	107
2017	Administration and operations	58	14	11	7	2	0	8	79	9	105
2017	Human resources	64	20	7	0	0	5	5	93	0	20
2017	Information technology	67	0	11	0	11	0	11	75	12	18
2017	None of the above	55	11	11	0	6	0	17	79	7	17

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	75	8	0	8	0	0	9	91	9	13
2019	Security	59	20	0	9	8	0	4	83	17	25
2019	Legal services	79	15	2	1	1	0	2	96	2	122
2019	Administration and operations	78	10	4	0	1	0	7	95	1	114
2019	Human resources	75	6	0	5	4	0	10	90	10	33
2019	Financial management	82	7	11	0	0	0	0	89	0	15
2019	Information management	72	12	0	0	0	0	16	100	0	14
2019	Information technology	74	11	8	4	3	0	0	85	7	27
2019	Project management	92	0	8	0	0	0	0	92	0	11
2019	Other services to the public	78	14	8	0	0	0	0	92	0	13
2019	None of the above	61	18	9	4	0	5	4	86	4	23
2018	Client contact centre	80	0	8	6	0	0	6	85	7	15
2018	Security	61	14	0	15	9	0	0	75	25	14
2018	Legal services	72	10	6	5	2	0	5	86	7	118
2018	Administration and operations	79	9	0	2	6	0	4	92	8	125
2018	Human resources	65	11	11	3	3	0	8	82	6	32
2018	Financial management	64	10	0	26	0	0	0	74	26	14
2018	Information management	72	6	0	12	10	0	0	78	22	13
2018	Information technology	64	19	6	0	0	3	9	93	0	32
2018	Other services to the public	70	9	0	9	12	0	0	79	21	11
2018	None of the above	62	6	6	6	0	4	16	85	7	22
2017	Client contact centre	73	9	0	9	9	0	0	82	18	12
2017	Security	45	17	11	8	11	0	8	67	21	11
2017	Legal services	64	17	8	2	6	1	3	84	8	108
2017	Administration and operations	62	17	7	5	3	3	4	84	8	106
2017	Human resources	74	10	5	0	7	0	5	88	7	20
2017	Information technology	60	18	5	6	0	0	12	87	7	17
2017	None of the above	51	6	13	0	12	0	19	70	15	17

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	67	33	0	0	0	0	0	100	0	13
2019	Security	62	26	12	0	0	0	0	88	0	25
2019	Legal services	56	24	9	8	1	0	1	82	9	122
2019	Administration and operations	56	21	14	2	3	0	4	80	5	114
2019	Human resources	52	19	19	6	4	0	0	71	10	33
2019	Financial management	62	18	0	20	0	0	0	80	20	15
2019	Information management	50	34	8	0	0	0	8	91	0	14
2019	Information technology	63	11	18	0	8	0	0	74	8	27
2019	Project management	60	23	17	0	0	0	0	83	0	11
2019	Other services to the public	70	30	0	0	0	0	0	100	0	13
2019	None of the above	58	12	14	9	0	0	7	76	9	23
2018	Client contact centre	58	28	8	0	6	0	0	86	6	15
2018	Security	53	27	11	0	0	0	9	88	0	14
2018	Legal services	53	19	17	4	1	1	4	77	6	118
2018	Administration and operations	53	23	14	4	1	1	3	80	5	126
2018	Human resources	35	37	11	8	8	0	0	73	16	32
2018	Financial management	79	15	0	6	0	0	0	94	6	15
2018	Information management	57	16	10	18	0	0	0	73	18	13
2018	Information technology	34	30	21	9	6	0	0	64	15	32
2018	Other services to the public	27	25	48	0	0	0	0	52	0	11
2018	None of the above	58	25	6	4	0	0	7	90	4	22
2017	Client contact centre	47	27	9	18	0	0	0	74	18	12
2017	Security	50	11	11	0	0	0	28	85	0	11
2017	Legal services	62	26	8	2	1	0	1	89	3	108
2017	Administration and operations	49	21	20	5	3	0	2	72	8	106
2017	Human resources	59	24	12	5	0	0	0	83	5	20
2017	Information technology	40	27	5	11	11	0	5	71	23	18
2017	None of the above	58	14	16	0	0	0	12	82	0	17

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	31	15	55	0	0	0	0	45	0	13
2019	Security	15	37	21	27	0	0	0	52	27	25
2019	Legal services	16	30	38	13	3	0	0	46	17	122
2019	Administration and operations	19	40	33	7	1	1	0	59	8	115
2019	Human resources	18	26	34	18	3	0	0	44	21	34
2019	Financial management	14	46	22	10	7	0	0	61	17	15
2019	Information management	8	48	44	0	0	0	0	56	0	14
2019	Information technology	21	24	33	12	11	0	0	44	23	27
2019	Project management	17	48	24	11	0	0	0	65	11	11
2019	Other services to the public	16	38	22	16	8	0	0	54	24	13
2019	None of the above	26	13	48	5	9	0	0	39	14	23
2018	Client contact centre	22	44	20	8	6	0	0	66	14	15
2018	Security	0	42	30	28	0	0	0	42	28	14
2018	Legal services	17	41	26	14	2	0	0	57	17	117
2018	Administration and operations	25	26	34	10	4	0	1	51	14	124
2018	Human resources	3	27	46	14	11	0	0	30	25	32
2018	Financial management	15	36	26	24	0	0	0	50	24	15
2018	Information management	19	43	28	10	0	0	0	62	10	13
2018	Information technology	9	14	47	30	0	0	0	23	30	32
2018	Other services to the public	0	27	45	21	7	0	0	27	28	11
2018	None of the above	25	33	25	4	14	0	0	57	18	23
2017	Client contact centre	15	25	35	24	0	0	0	41	24	12
2017	Security	8	19	64	9	0	0	0	27	9	11
2017	Legal services	17	39	29	13	2	0	0	55	15	108
2017	Administration and operations	12	30	44	11	4	0	0	41	15	106
2017	Human resources	5	15	39	36	5	0	0	20	41	20
2017	Information technology	12	11	27	33	16	0	0	23	49	18
2017	None of the above	13	29	42	6	5	0	5	45	11	17

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	0	22	39	17	17	0	6	35	23	13
2019	Security	8	28	19	24	20	0	0	45	36	25
2019	Legal services	9	16	47	14	15	0	0	28	25	122
2019	Administration and operations	6	13	45	23	12	0	1	36	19	115
2019	Human resources	6	25	30	21	17	0	0	38	32	33
2019	Financial management	12	20	18	35	14	0	0	49	33	15
2019	Information management	0	15	36	32	17	0	0	49	15	13
2019	Information technology	25	16	34	7	18	0	0	24	41	27
2019	Project management	0	21	39	21	18	0	0	39	21	10
2019	Other services to the public	24	14	0	46	16	0	0	62	38	13
2019	None of the above	9	14	35	29	13	0	0	42	22	23
2018	Client contact centre	7	26	25	27	15	0	0	42	33	14
2018	Security	9	28	20	36	6	0	0	42	37	14
2018	Legal services	5	16	38	23	16	0	1	40	21	118
2018	Administration and operations	5	19	44	20	12	0	1	32	23	122
2018	Human resources	11	24	35	17	13	0	0	30	35	32
2018	Financial management	12	11	32	26	19	0	0	45	24	15
2018	Information management	16	0	44	15	25	0	0	40	16	13
2018	Information technology	6	31	54	3	6	0	0	9	37	32
2018	Other services to the public	16	30	45	9	0	0	0	9	46	11
2018	None of the above	11	14	34	25	17	0	0	42	25	23
2017	Client contact centre	9	17	28	29	17	0	0	46	26	11
2017	Security	9	0	45	19	19	0	8	42	9	11
2017	Legal services	3	16	38	23	18	1	0	42	20	107
2017	Administration and operations	4	21	40	28	5	1	1	34	25	106
2017	Human resources	0	46	29	20	5	0	0	25	46	20
2017	Information technology	5	39	49	0	7	0	0	7	44	18
2017	None of the above	0	16	24	37	18	0	5	58	17	17

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	53	25	17	0	0	0	6	56	44	13
2019	Security	31	33	28	0	0	0	8	34	66	25
2019	Legal services	44	26	12	5	6	5	2	47	53	123
2019	Administration and operations	37	35	13	1	8	2	4	39	61	114
2019	Human resources	27	51	7	12	0	0	3	28	72	34
2019	Financial management	43	44	13	0	0	0	0	43	57	15
2019	Information management	46	30	12	6	0	5	0	49	51	14
2019	Information technology	33	37	12	4	8	3	4	35	65	27
2019	Project management	38	45	8	8	0	0	0	38	62	11
2019	Other services to the public	48	38	8	0	6	0	0	48	52	13
2019	None of the above	32	36	12	9	3	5	3	34	66	23
2018	Client contact centre	42	22	22	14	0	0	0	42	58	15
2018	Security	34	34	12	14	6	0	0	34	66	14
2018	Legal services	44	27	13	6	3	5	3	48	52	118
2018	Administration and operations	53	19	13	6	5	3	1	55	45	125
2018	Human resources	50	22	9	11	6	0	3	51	49	32
2018	Financial management	30	52	12	6	0	0	0	30	70	15
2018	Information management	5	37	26	10	12	10	0	6	94	13
2018	Information technology	51	19	15	6	3	3	3	54	46	32
2018	Other services to the public	48	27	0	16	0	9	0	52	48	11
2018	None of the above	49	26	9	4	6	6	0	52	48	23
2017	Client contact centre	26	48	17	10	0	0	0	26	74	11
2017	Security	42	8	25	8	8	9	0	46	54	11
2017	Legal services	43	20	19	6	3	7	1	47	53	108
2017	Administration and operations	54	13	22	5	5	1	1	55	45	106
2017	Human resources	44	36	15	0	5	0	0	44	56	20
2017	Information technology	67	22	5	5	0	0	0	67	33	18
2017	None of the above	58	18	0	0	6	12	6	70	30	17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	66	34	15
2019	Legal services	55	45	59
2019	Administration and operations	61	39	65
2019	Human resources	50	50	24
2019	Information technology	63	37	16
2019	None of the above	45	55	14

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	Security	53	47	15
2019	Legal services	60	40	58
2019	Administration and operations	69	31	63
2019	Human resources	76	24	24
2019	Information technology	63	37	16
2019	None of the above	77	23	14
2018	Security	27	73	10
2018	Legal services	53	47	55
2018	Administration and operations	54	46	54
2018	Human resources	53	47	16
2018	Financial management	50	50	11
2018	Information management	55	45	11
2018	Information technology	35	65	14
2018	None of the above	62	38	10

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Client contact centre	45	8	9	16	0	9	14	68	21	13
2019	Security	52	16	17	7	0	0	8	74	8	25
2019	Legal services	49	19	11	5	6	1	9	76	12	123
2019	Administration and operations	47	15	9	5	12	2	10	71	19	114
2019	Human resources	44	9	16	8	12	0	11	59	23	34
2019	Financial management	65	7	13	8	7	0	0	72	15	15
2019	Information management	68	14	12	0	0	5	0	87	0	14
2019	Information technology	32	16	16	4	20	0	12	55	27	27
2019	Project management	52	8	28	0	11	0	0	60	11	11
2019	Other services to the public	40	30	8	22	0	0	0	70	22	13
2019	None of the above	40	26	9	5	12	0	8	72	19	23
2018	Client contact centre	53	0	8	11	14	8	6	62	29	15
2018	Security	27	47	14	0	6	0	6	78	6	14
2018	Legal services	57	4	11	3	5	2	18	76	10	118
2018	Administration and operations	52	10	8	9	5	2	14	73	17	126
2018	Human resources	35	9	11	12	13	7	13	54	31	32
2018	Financial management	62	9	7	0	11	6	5	80	12	15
2018	Information management	31	10	6	12	22	0	19	51	42	13
2018	Information technology	46	26	9	6	9	0	3	75	16	32
2018	Other services to the public	66	0	0	34	0	0	0	66	34	11
2018	None of the above	43	27	8	9	0	6	7	80	11	23

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Security	20	26	48	0	6	0	0	46	6	15
2019	Legal services	18	26	19	17	13	0	7	48	32	59
2019	Administration and operations	23	22	18	8	15	2	11	52	27	63
2019	Human resources	46	12	20	5	5	0	12	66	11	24
2019	Information technology	30	20	0	11	33	0	7	53	47	16
2019	None of the above	22	6	16	17	14	8	16	37	41	14
2018	Security	23	9	42	26	0	0	0	32	26	10
2018	Legal services	15	29	13	19	19	2	2	46	40	55
2018	Administration and operations	16	27	19	16	15	0	8	46	33	54
2018	Human resources	36	12	6	28	6	0	12	54	39	16
2018	Financial management	60	0	32	0	0	0	8	65	0	11
2018	Information management	7	32	42	0	19	0	0	40	19	11
2018	Information technology	21	23	7	28	14	0	7	47	45	14
2018	None of the above	30	45	0	12	0	0	12	86	14	10
2017	Legal services	20	28	19	17	12	0	4	50	30	54
2017	Administration and operations	6	35	27	13	12	0	7	44	27	45
2017	Human resources	53	26	0	0	9	0	12	90	10	11

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	Security	20	27	42	6	0	6	0	49	6	15
2019	Legal services	8	21	8	17	21	0	25	38	50	59
2019	Administration and operations	12	14	23	6	16	2	27	36	32	64
2019	Human resources	8	0	20	0	16	0	56	19	36	24
2019	Information technology	18	7	13	0	33	0	29	35	47	16
2019	None of the above	14	16	24	6	14	0	25	41	27	14
2018	Security	9	28	28	0	9	9	17	50	12	10
2018	Legal services	11	15	8	10	26	3	26	37	52	55
2018	Administration and operations	9	12	18	15	14	6	26	32	42	54
2018	Human resources	0	5	0	13	18	0	64	15	85	16
2018	Financial management	21	0	21	0	32	0	26	28	43	11
2018	Information management	0	19	30	22	11	0	18	23	40	11
2018	Information technology	7	7	7	21	35	0	23	18	73	14
2018	None of the above	0	28	8	0	17	12	34	53	33	10
2017	Legal services	10	14	20	14	13	4	26	34	38	53
2017	Administration and operations	2	27	21	2	24	0	24	38	35	46
2017	Human resources	0	9	17	9	26	0	38	15	57	11

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 95. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.