2019 Public Service Employee Survey Results by Theme for Privy Council Office by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 34 11 7 7 0 0 76 13 12
2019 Communications or public affairs 56 35 6 1 3 0 0 91 4 104
2019 Access to information and privacy 35 36 6 23 0 0 0 71 23 31
2019 Security 63 24 7 4 2 0 0 87 6 45
2019 Legal services 65 29 0 6 0 0 0 94 6 17
2019 Administration and operations 46 37 14 4 0 0 0 82 4 124
2019 Human resources 33 44 11 10 2 0 0 76 12 60
2019 Financial management 50 27 15 5 2 0 0 77 7 43
2019 Information management 47 38 4 8 4 0 0 85 11 23
2019 Information technology 52 32 13 2 2 0 0 84 3 59
2019 Data sciences 46 37 0 9 9 0 0 83 17 11
2019 Policy 57 32 5 5 1 0 0 89 6 188
2019 Project management 60 33 7 0 0 0 0 93 0 12
2019 Other services to the public 53 17 23 7 0 0 0 70 7 12
2019 None of the above 45 43 11 2 0 0 0 88 2 65
2018 Communications or public affairs 61 33 3 3 0 0 0 94 3 78
2018 Access to information and privacy 41 31 14 15 0 0 0 72 15 22
2018 Security 39 45 9 2 5 0 0 84 7 36
2018 Legal services 75 17 8 0 0 0 0 92 0 12
2018 Administration and operations 41 43 9 7 0 0 0 84 7 93
2018 Human resources 41 38 6 9 4 0 2 81 13 55
2018 Financial management 29 33 19 15 4 0 0 62 19 24
2018 Information management 51 24 12 7 6 0 0 75 13 26
2018 Information technology 40 43 15 3 0 0 0 82 3 32
2018 Policy 44 48 2 5 1 0 0 92 6 148
2018 Project management 54 46 0 0 0 0 0 100 0 12
2018 Other services to the public 54 41 5 0 0 0 0 95 0 13
2018 None of the above 33 53 8 4 2 0 0 86 5 48
2017 Communications or public affairs 54 40 2 2 1 0 0 95 4 71
2017 Access to information and privacy 54 39 4 3 0 0 0 93 3 25
2017 Security 54 36 10 0 0 0 0 90 0 40
2017 Legal services 62 38 0 0 0 0 0 100 0 12
2017 Administration and operations 42 42 7 6 3 0 0 84 9 117
2017 Human resources 32 40 11 8 8 0 0 72 17 56
2017 Financial management 55 43 3 0 0 0 0 97 0 32
2017 Information management 45 32 7 13 3 0 0 76 17 28
2017 Information technology 36 42 14 3 3 0 3 80 5 37
2017 Policy 47 40 9 3 0 0 0 88 3 160
2017 None of the above 46 36 11 5 3 0 0 81 7 71
2014 Client contact centre 37 40 23 0 0 0 0 77 0 13
2014 Communications or public affairs 46 32 12 6 3 0 0 79 10 63
2014 Access to information and privacy 47 41 0 12 0 0 0 88 12 19
2014 Security 60 28 8 2 2 0 0 88 4 42
2014 Legal services 44 46 0 9 0 0 0 91 9 21
2014 Administration and operations 31 44 11 13 1 0 0 75 14 110
2014 Human resources 49 29 16 4 0 2 0 80 4 50
2014 Financial management 49 47 4 0 0 0 0 96 0 21
2014 Information management 36 43 7 4 10 0 0 80 14 28
2014 Information technology 31 45 2 14 8 0 0 76 22 38
2014 Other services to the public 48 34 18 0 0 0 0 82 0 19
2014 None of the above 45 40 4 6 5 0 0 85 10 167

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 63 18 18 0 0 0 0 82 0 11
2019 Communications or public affairs 46 40 7 4 3 0 0 86 7 104
2019 Access to information and privacy 49 23 11 8 9 0 0 72 17 31
2019 Security 47 25 12 9 6 0 0 73 15 45
2019 Legal services 29 29 24 12 6 0 0 59 18 17
2019 Administration and operations 46 32 14 6 3 0 0 77 9 124
2019 Human resources 35 34 20 7 5 0 0 69 11 60
2019 Financial management 37 43 14 4 2 0 0 80 6 42
2019 Information management 40 33 4 17 8 0 0 72 24 23
2019 Information technology 42 35 13 6 3 0 0 77 10 58
2019 Data sciences 26 48 0 17 9 0 0 74 26 11
2019 Policy 45 39 6 6 3 0 0 84 9 188
2019 Project management 48 36 0 0 16 0 0 84 16 12
2019 Other services to the public 68 0 15 17 0 0 0 68 17 12
2019 None of the above 40 39 12 6 3 0 0 79 9 65
2018 Communications or public affairs 55 37 5 3 1 0 0 92 4 78
2018 Access to information and privacy 50 35 9 6 0 0 0 85 6 22
2018 Security 40 28 10 18 4 0 0 68 22 35
2018 Legal services 47 38 8 8 0 0 0 84 8 13
2018 Administration and operations 44 38 9 6 2 1 0 83 8 93
2018 Human resources 40 37 9 8 6 0 0 77 13 54
2018 Financial management 19 31 27 15 7 0 0 51 22 25
2018 Information management 41 32 12 4 10 0 0 74 14 24
2018 Information technology 25 46 16 13 0 0 0 71 13 32
2018 Policy 41 42 7 7 3 0 0 83 10 150
2018 Project management 51 35 7 0 8 0 0 86 8 13
2018 Other services to the public 64 30 5 0 0 0 0 95 0 13
2018 None of the above 32 44 12 7 5 0 0 77 12 48
2017 Communications or public affairs 56 28 7 6 3 0 0 84 9 70
2017 Access to information and privacy 69 18 0 10 0 3 0 90 10 25
2017 Security 31 45 17 5 3 0 0 76 8 40
2017 Legal services 69 23 8 0 0 0 0 92 0 12
2017 Administration and operations 46 39 9 2 4 0 0 85 6 117
2017 Human resources 47 25 11 7 10 0 0 72 17 56
2017 Financial management 24 55 12 6 3 0 0 79 8 32
2017 Information management 52 23 0 11 14 0 0 75 25 28
2017 Information technology 26 48 10 5 8 0 3 76 14 37
2017 Policy 41 41 9 6 3 0 0 82 9 158
2017 None of the above 32 31 15 12 9 0 0 63 22 71

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 28 17 0 7 0 0 76 7 12
2019 Communications or public affairs 64 30 4 1 2 0 0 93 3 102
2019 Access to information and privacy 48 22 16 10 5 0 0 70 14 31
2019 Security 69 22 7 2 0 0 0 91 2 45
2019 Legal services 75 25 0 0 0 0 0 100 0 16
2019 Administration and operations 54 38 5 2 1 0 0 92 2 122
2019 Human resources 46 42 8 4 0 0 0 88 4 59
2019 Financial management 57 31 10 0 2 0 0 88 2 43
2019 Information management 64 25 4 8 0 0 0 89 8 23
2019 Information technology 61 33 4 2 0 0 0 94 2 59
2019 Data sciences 63 19 0 9 9 0 0 83 17 11
2019 Policy 62 31 3 4 0 0 0 93 4 186
2019 Project management 81 11 8 0 0 0 0 92 0 10
2019 Other services to the public 54 29 17 0 0 0 0 83 0 12
2019 None of the above 58 34 6 2 0 0 0 92 2 65
2018 Communications or public affairs 69 27 5 0 0 0 0 95 0 78
2018 Access to information and privacy 64 26 5 6 0 0 0 90 6 22
2018 Security 61 27 12 0 0 0 0 88 0 35
2018 Legal services 84 16 0 0 0 0 0 100 0 13
2018 Administration and operations 64 26 10 0 0 0 0 90 0 93
2018 Human resources 49 38 6 4 4 0 0 87 7 55
2018 Financial management 35 36 13 16 0 0 0 71 16 25
2018 Information management 56 31 0 7 6 0 0 87 13 26
2018 Information technology 59 33 9 0 0 0 0 91 0 32
2018 Policy 62 33 2 2 1 0 0 95 3 150
2018 Project management 78 22 0 0 0 0 0 100 0 13
2018 Other services to the public 83 12 5 0 0 0 0 95 0 13
2018 None of the above 71 23 7 0 0 0 0 93 0 48
2017 Communications or public affairs 60 34 2 4 0 0 0 94 4 70
2017 Access to information and privacy 57 41 3 0 0 0 0 97 0 25
2017 Security 83 14 3 0 0 0 0 97 0 40
2017 Legal services 69 23 8 0 0 0 0 92 0 12
2017 Administration and operations 62 28 5 2 2 1 0 90 5 116
2017 Human resources 43 33 16 3 3 1 0 77 7 56
2017 Financial management 56 40 3 0 0 0 0 97 0 32
2017 Information management 58 24 10 7 0 0 0 83 7 28
2017 Information technology 49 45 6 0 0 0 0 94 0 37
2017 Policy 59 34 6 1 0 0 0 93 1 160
2017 None of the above 57 33 9 0 1 0 0 90 1 70
2014 Client contact centre 51 49 0 0 0 0 0 100 0 13
2014 Communications or public affairs 68 19 10 1 2 0 0 87 3 63
2014 Access to information and privacy 68 32 0 0 0 0 0 100 0 19
2014 Security 78 16 5 0 0 0 0 95 0 42
2014 Legal services 77 13 5 4 0 0 0 91 4 21
2014 Administration and operations 64 29 4 2 1 0 0 93 3 110
2014 Human resources 68 18 14 0 0 0 0 86 0 50
2014 Financial management 87 13 0 0 0 0 0 100 0 21
2014 Information management 65 29 6 0 0 0 0 94 0 28
2014 Information technology 76 13 11 0 0 0 0 89 0 38
2014 Other services to the public 74 10 16 0 0 0 0 84 0 19
2014 None of the above 71 21 5 1 2 0 0 92 3 167

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 52 0 0 0 0 0 100 0 12
2019 Communications or public affairs 67 26 4 3 1 0 0 93 4 104
2019 Access to information and privacy 46 30 9 11 5 0 0 76 15 31
2019 Security 61 30 4 4 0 0 0 91 4 45
2019 Legal services 65 29 6 0 0 0 0 94 0 17
2019 Administration and operations 49 40 9 2 0 0 0 89 2 124
2019 Human resources 33 50 10 7 0 0 0 83 7 60
2019 Financial management 51 38 5 4 2 0 0 88 6 43
2019 Information management 44 44 4 4 4 0 0 89 8 23
2019 Information technology 57 36 4 2 2 0 0 93 3 59
2019 Data sciences 63 19 0 9 9 0 0 83 17 11
2019 Policy 60 29 6 4 1 0 0 89 5 188
2019 Project management 51 33 0 16 0 0 0 84 16 12
2019 Other services to the public 38 43 0 9 9 0 0 81 19 11
2019 None of the above 57 29 8 4 2 0 0 86 6 64
2018 Communications or public affairs 66 29 2 3 0 0 0 95 3 78
2018 Access to information and privacy 54 23 5 19 0 0 0 76 19 22
2018 Security 53 32 8 3 4 0 0 85 7 35
2018 Legal services 77 23 0 0 0 0 0 100 0 13
2018 Administration and operations 49 38 7 4 1 0 0 87 5 93
2018 Human resources 51 29 9 6 6 0 0 80 11 55
2018 Financial management 26 34 20 4 16 0 0 60 20 25
2018 Information management 56 23 11 0 10 0 0 79 10 25
2018 Information technology 56 33 11 0 0 0 0 89 0 32
2018 Policy 58 30 5 7 1 0 0 88 8 151
2018 Project management 61 31 8 0 0 0 0 92 0 13
2018 Other services to the public 71 29 0 0 0 0 0 100 0 13
2018 None of the above 46 46 7 0 2 0 0 91 2 48
2017 Communications or public affairs 61 32 3 3 1 0 0 93 4 69
2017 Access to information and privacy 66 24 8 3 0 0 0 89 3 25
2017 Security 66 25 10 0 0 0 0 90 0 40
2017 Legal services 84 8 8 0 0 0 0 92 0 12
2017 Administration and operations 46 41 7 4 2 0 0 86 6 116
2017 Human resources 36 36 11 9 8 0 0 72 17 56
2017 Financial management 40 53 3 3 0 0 0 94 3 32
2017 Information management 55 24 0 18 3 0 0 79 21 28
2017 Information technology 42 47 3 3 3 0 3 92 5 37
2017 Policy 54 31 9 4 1 0 0 86 5 159
2017 None of the above 48 36 8 3 3 1 0 86 6 71
2014 Client contact centre 30 61 0 0 9 0 0 91 9 13
2014 Communications or public affairs 57 30 3 7 3 0 0 86 10 63
2014 Access to information and privacy 56 33 11 0 0 0 0 89 0 19
2014 Security 61 25 12 0 2 0 0 86 2 42
2014 Legal services 58 24 4 14 0 0 0 82 14 21
2014 Administration and operations 40 41 12 3 4 1 0 82 7 110
2014 Human resources 49 35 14 0 0 2 0 86 0 49
2014 Financial management 53 47 0 0 0 0 0 100 0 21
2014 Information management 46 42 3 10 0 0 0 87 10 28
2014 Information technology 50 37 3 5 5 0 0 87 11 38
2014 Other services to the public 62 25 13 0 0 0 0 87 0 19
2014 None of the above 53 33 5 4 5 0 0 86 9 167

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 48 11 0 7 0 0 83 7 12
2019 Communications or public affairs 62 29 9 0 0 0 0 91 0 104
2019 Access to information and privacy 58 21 9 9 2 0 0 79 12 30
2019 Security 37 42 11 4 4 2 0 80 8 44
2019 Legal services 47 18 18 6 12 0 0 65 18 17
2019 Administration and operations 48 35 11 3 2 1 0 84 5 123
2019 Human resources 37 43 12 5 3 0 0 80 8 60
2019 Financial management 57 26 9 8 0 0 0 84 8 42
2019 Information management 45 19 24 8 4 0 0 65 11 23
2019 Information technology 57 26 14 2 2 0 0 83 3 59
2019 Data sciences 80 11 0 0 9 0 0 91 9 11
2019 Policy 54 33 6 6 1 0 0 87 7 187
2019 Project management 42 25 24 9 0 0 0 67 9 12
2019 Other services to the public 53 15 24 0 8 0 0 68 8 12
2019 None of the above 38 34 11 8 7 0 0 73 16 63
2018 Communications or public affairs 71 19 7 1 1 0 0 91 2 78
2018 Access to information and privacy 59 35 6 0 0 0 0 94 0 22
2018 Security 40 20 20 13 5 3 0 61 18 37
2018 Legal services 62 30 8 0 0 0 0 92 0 13
2018 Administration and operations 43 36 13 8 0 1 0 80 8 93
2018 Human resources 43 38 9 4 6 0 0 81 9 55
2018 Financial management 30 11 25 18 16 0 0 41 35 25
2018 Information management 47 34 11 8 0 0 0 81 8 26
2018 Information technology 30 45 22 3 0 0 0 75 3 32
2018 Policy 50 31 12 6 1 1 0 81 7 150
2018 Project management 34 34 32 0 0 0 0 68 0 13
2018 Other services to the public 77 0 17 0 0 5 0 82 0 13
2018 None of the above 34 32 18 11 4 2 0 67 15 47
2017 Communications or public affairs 67 19 12 3 0 0 0 86 3 70
2017 Access to information and privacy 85 9 6 0 0 0 0 94 0 25
2017 Security 29 46 10 7 6 3 0 77 13 40
2017 Legal services 42 50 0 8 0 0 0 92 8 12
2017 Administration and operations 50 31 13 3 1 2 0 82 5 117
2017 Human resources 45 29 14 8 4 0 0 74 12 56
2017 Financial management 37 24 24 15 0 0 0 61 15 32
2017 Information management 44 21 21 7 3 4 0 67 11 28
2017 Information technology 34 37 13 13 3 0 0 71 16 37
2017 Policy 49 29 16 5 1 0 1 78 6 159
2017 None of the above 38 29 16 9 6 1 0 68 15 71
2014 Client contact centre 30 46 15 9 0 0 0 76 9 13
2014 Communications or public affairs 48 37 10 2 3 0 0 85 5 63
2014 Access to information and privacy 53 35 0 6 0 0 6 94 6 19
2014 Security 51 23 23 2 0 0 0 75 2 42
2014 Legal services 45 23 9 18 4 0 0 68 23 21
2014 Administration and operations 42 38 13 3 3 0 0 81 6 110
2014 Human resources 46 30 16 4 2 2 0 78 6 50
2014 Financial management 51 44 4 0 0 0 0 96 0 21
2014 Information management 39 35 17 3 3 3 0 76 7 28
2014 Information technology 36 31 8 16 8 0 0 68 24 38
2014 Other services to the public 53 29 10 0 0 7 0 89 0 19
2014 None of the above 48 33 10 7 1 1 0 82 8 167

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 37 45 11 0 7 0 0 82 7 11
2019 Communications or public affairs 66 25 6 3 0 0 0 92 3 103
2019 Access to information and privacy 56 23 11 9 0 0 0 79 9 30
2019 Security 30 49 8 8 2 2 0 81 11 45
2019 Legal services 50 25 13 6 6 0 0 75 13 16
2019 Administration and operations 50 36 9 3 2 0 0 86 5 124
2019 Human resources 42 40 7 8 3 0 0 82 11 60
2019 Financial management 56 28 12 4 0 0 0 84 4 43
2019 Information management 40 23 13 14 4 0 6 66 19 23
2019 Information technology 48 37 12 2 2 0 0 85 3 59
2019 Data sciences 80 11 0 0 9 0 0 91 9 11
2019 Policy 54 35 5 5 0 0 0 89 5 187
2019 Project management 42 32 7 18 0 0 0 74 18 12
2019 Other services to the public 61 14 8 8 8 0 0 75 17 12
2019 None of the above 41 35 13 11 1 0 0 75 12 65
2018 Communications or public affairs 69 23 6 1 1 0 0 92 2 78
2018 Access to information and privacy 63 23 9 6 0 0 0 85 6 22
2018 Security 35 25 18 18 2 3 0 62 20 37
2018 Legal services 54 46 0 0 0 0 0 100 0 13
2018 Administration and operations 46 34 15 5 0 0 0 80 5 92
2018 Human resources 44 41 8 0 8 0 0 85 8 54
2018 Financial management 26 20 25 16 13 0 0 46 29 24
2018 Information management 47 37 11 5 0 0 0 84 5 26
2018 Information technology 36 39 25 0 0 0 0 75 0 32
2018 Policy 45 37 12 4 1 0 0 83 6 148
2018 Project management 30 61 8 0 0 0 0 92 0 12
2018 Other services to the public 77 5 17 0 0 0 0 83 0 13
2018 None of the above 28 44 15 9 4 0 0 72 13 48
2017 Communications or public affairs 61 26 9 4 0 0 0 87 4 71
2017 Access to information and privacy 84 7 9 0 0 0 0 91 0 25
2017 Security 35 41 10 10 3 0 0 77 13 39
2017 Legal services 42 50 8 0 0 0 0 92 0 12
2017 Administration and operations 48 38 12 1 1 0 0 86 2 116
2017 Human resources 51 26 14 5 4 0 0 77 9 55
2017 Financial management 40 30 27 3 0 0 0 70 3 32
2017 Information management 45 27 17 7 3 0 0 72 11 28
2017 Information technology 45 39 3 8 3 0 3 86 11 37
2017 Policy 53 30 7 7 1 0 1 84 9 160
2017 None of the above 36 34 15 9 6 0 0 70 15 71
2014 Client contact centre 30 54 7 9 0 0 0 84 9 13
2014 Communications or public affairs 57 31 7 2 3 0 0 88 5 63
2014 Access to information and privacy 63 27 5 6 0 0 0 90 6 19
2014 Security 51 22 23 4 0 0 0 73 4 42
2014 Legal services 49 19 9 14 9 0 0 68 23 21
2014 Administration and operations 45 39 10 4 2 0 0 84 6 109
2014 Human resources 52 30 14 2 2 0 0 82 4 50
2014 Financial management 47 44 9 0 0 0 0 91 0 21
2014 Information management 39 34 18 6 3 0 0 72 10 28
2014 Information technology 34 36 11 16 3 0 0 70 19 38
2014 Other services to the public 53 29 17 0 0 0 0 83 0 19
2014 None of the above 55 27 10 6 2 0 0 82 8 167

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 41 17 14 11 7 11 0 65 19 12
2019 Communications or public affairs 66 17 14 0 1 1 0 84 1 104
2019 Access to information and privacy 52 17 11 3 14 4 0 71 18 29
2019 Security 31 29 21 11 5 2 2 62 16 45
2019 Legal services 53 18 6 18 6 0 0 71 24 17
2019 Administration and operations 49 26 11 8 5 1 1 76 13 124
2019 Human resources 42 26 15 10 7 0 0 68 17 60
2019 Financial management 44 20 22 12 0 2 0 65 12 43
2019 Information management 45 15 13 17 4 0 6 64 22 23
2019 Information technology 49 25 14 4 3 5 0 77 8 59
2019 Data sciences 63 17 11 0 9 0 0 80 9 11
2019 Policy 45 29 10 10 3 2 0 77 13 188
2019 Project management 60 14 7 9 9 0 0 74 18 12
2019 Other services to the public 45 24 15 0 8 0 8 75 9 12
2019 None of the above 34 26 25 11 1 0 3 62 13 65
2018 Communications or public affairs 69 16 8 3 1 1 1 87 4 79
2018 Access to information and privacy 58 18 9 15 0 0 0 76 15 22
2018 Security 38 16 20 22 5 0 0 53 27 37
2018 Legal services 47 14 16 23 0 0 0 61 23 13
2018 Administration and operations 43 28 16 6 3 3 0 74 9 91
2018 Human resources 42 23 16 9 7 2 0 66 17 55
2018 Financial management 33 16 3 31 16 0 0 50 47 25
2018 Information management 60 17 12 7 0 0 4 80 8 26
2018 Information technology 28 32 27 10 0 3 0 62 10 32
2018 Policy 41 25 17 8 2 4 2 70 11 151
2018 Project management 43 22 10 0 16 9 0 72 17 13
2018 Other services to the public 61 29 11 0 0 0 0 89 0 13
2018 None of the above 27 23 19 17 5 7 2 55 25 47
2017 Communications or public affairs 63 15 13 4 1 1 3 82 5 71
2017 Access to information and privacy 66 18 3 3 6 0 3 87 10 25
2017 Security 38 31 23 0 5 0 2 71 5 40
2017 Legal services 41 30 7 8 0 0 14 83 9 12
2017 Administration and operations 39 22 18 10 5 3 3 65 16 117
2017 Human resources 43 18 9 16 10 3 0 63 27 56
2017 Financial management 37 19 18 9 9 6 3 61 19 32
2017 Information management 33 18 23 7 3 8 7 60 12 28
2017 Information technology 34 29 13 8 12 3 2 66 21 37
2017 Policy 36 24 16 16 4 4 0 62 21 159
2017 None of the above 34 34 11 15 2 3 2 71 18 70
2014 Client contact centre 37 37 26 0 0 0 0 74 0 13
2014 Communications or public affairs 54 23 12 5 2 3 0 80 7 63
2014 Access to information and privacy 53 32 0 6 0 10 0 93 7 19
2014 Security 40 21 26 9 4 0 0 61 13 42
2014 Legal services 31 23 14 9 18 4 0 57 29 21
2014 Administration and operations 38 26 20 8 3 4 1 67 12 110
2014 Human resources 50 16 10 12 8 4 0 69 21 50
2014 Financial management 48 18 29 4 0 0 0 67 4 21
2014 Information management 43 23 16 11 6 0 0 66 17 28
2014 Information technology 39 21 10 16 11 3 0 62 28 38
2014 Other services to the public 39 14 19 22 0 0 5 56 23 19
2014 None of the above 39 19 21 11 5 4 1 61 17 166
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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 35 13 34 0 7 0 11 54 8 12
2019 Communications or public affairs 53 28 8 2 1 1 7 88 4 104
2019 Access to information and privacy 35 27 17 14 0 0 7 66 15 31
2019 Security 47 38 5 4 0 0 5 90 5 45
2019 Legal services 56 13 13 0 0 0 19 85 0 16
2019 Administration and operations 45 26 10 5 4 2 8 79 9 124
2019 Human resources 56 27 9 3 3 0 2 84 7 60
2019 Financial management 63 28 5 2 2 0 0 91 4 43
2019 Information management 48 26 10 7 4 0 6 78 12 23
2019 Information technology 56 29 12 0 2 0 2 86 2 58
2019 Data sciences 63 29 0 0 9 0 0 91 9 11
2019 Policy 69 20 7 1 0 0 2 91 2 188
2019 Project management 66 9 9 7 0 0 9 82 8 12
2019 Other services to the public 47 8 23 0 0 0 21 70 0 12
2019 None of the above 53 27 9 3 1 1 5 85 5 65

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 69 17 7 0 7 0 0 87 7 12
2019 Communications or public affairs 56 29 6 2 1 1 4 90 3 103
2019 Access to information and privacy 71 10 6 10 0 2 0 84 11 31
2019 Security 36 30 21 11 0 0 2 67 11 44
2019 Legal services 35 12 24 6 12 0 12 53 20 17
2019 Administration and operations 51 30 11 2 5 1 1 82 8 123
2019 Human resources 49 30 10 10 2 0 0 78 11 60
2019 Financial management 60 30 6 2 2 0 0 90 4 43
2019 Information management 59 16 8 7 11 0 0 74 18 23
2019 Information technology 54 31 10 5 0 0 0 86 5 59
2019 Data sciences 78 0 12 0 10 0 0 78 10 10
2019 Policy 56 30 6 4 2 1 1 88 6 186
2019 Project management 49 25 9 7 0 0 9 82 8 12
2019 Other services to the public 60 25 8 7 0 0 0 85 7 12
2019 None of the above 48 23 20 6 3 0 0 71 9 64
2018 Communications or public affairs 66 25 4 2 0 1 1 94 2 77
2018 Access to information and privacy 64 36 0 0 0 0 0 100 0 22
2018 Security 59 19 13 5 4 0 0 78 9 37
2018 Legal services 68 25 7 0 0 0 0 93 0 12
2018 Administration and operations 61 25 8 2 0 4 0 89 2 93
2018 Human resources 48 30 11 9 0 2 0 80 9 55
2018 Financial management 42 28 22 0 4 4 0 74 4 25
2018 Information management 54 18 11 4 10 0 3 74 15 26
2018 Information technology 57 22 15 6 0 0 0 80 6 32
2018 Policy 58 29 5 7 1 1 0 87 8 151
2018 Project management 53 22 0 8 8 0 9 83 17 13
2018 Other services to the public 70 24 0 6 0 0 0 94 6 13
2018 None of the above 49 27 10 2 5 5 2 82 7 47
2017 Communications or public affairs 64 17 5 6 2 1 4 86 9 71
2017 Access to information and privacy 80 17 3 0 0 0 0 97 0 25
2017 Security 43 38 14 2 3 0 0 80 5 40
2017 Legal services 70 14 8 8 0 0 0 84 8 12
2017 Administration and operations 63 21 11 4 2 0 0 84 6 117
2017 Human resources 56 25 7 7 5 0 0 81 12 56
2017 Financial management 49 33 12 0 3 3 0 85 3 32
2017 Information management 59 16 14 0 7 4 0 78 7 28
2017 Information technology 35 50 7 5 0 0 3 87 5 37
2017 Policy 60 21 8 5 2 3 0 84 8 160
2017 None of the above 42 22 13 6 13 1 1 66 20 71
2014 Client contact centre 46 32 15 0 7 0 0 78 7 13
2014 Communications or public affairs 60 23 7 5 0 3 2 87 5 63
2014 Access to information and privacy 42 31 16 6 0 6 0 77 6 19
2014 Security 50 25 16 4 5 0 0 75 9 42
2014 Legal services 49 29 0 4 13 4 0 81 19 21
2014 Administration and operations 56 26 12 1 2 3 0 85 3 110
2014 Human resources 64 18 6 6 4 2 0 84 10 50
2014 Financial management 58 28 5 0 0 9 0 95 0 21
2014 Information management 55 12 14 12 0 0 8 72 13 28
2014 Information technology 37 34 11 8 5 5 0 74 14 38
2014 Other services to the public 64 29 7 0 0 0 0 93 0 19
2014 None of the above 52 28 10 3 4 2 1 82 7 167

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 31 11 0 7 0 0 83 7 12
2019 Communications or public affairs 56 26 10 1 5 0 2 84 6 104
2019 Access to information and privacy 65 20 3 13 0 0 0 84 13 31
2019 Security 44 22 21 9 2 0 2 67 11 44
2019 Legal services 29 29 18 18 0 0 6 63 19 17
2019 Administration and operations 50 32 9 5 3 1 0 83 8 124
2019 Human resources 45 32 8 10 5 0 0 77 15 60
2019 Financial management 57 29 8 4 2 0 0 86 6 43
2019 Information management 41 24 0 11 12 6 6 74 26 22
2019 Information technology 44 39 10 2 2 2 2 87 3 58
2019 Data sciences 52 39 0 0 9 0 0 91 9 11
2019 Policy 50 31 8 8 2 0 0 82 11 187
2019 Project management 41 43 7 0 0 0 9 92 0 12
2019 Other services to the public 68 0 8 23 0 0 0 68 23 12
2019 None of the above 51 27 14 0 6 0 1 80 6 64
2018 Communications or public affairs 66 29 2 3 0 0 0 95 3 76
2018 Access to information and privacy 67 28 5 0 0 0 0 95 0 22
2018 Security 43 34 16 4 2 0 0 77 6 37
2018 Legal services 51 42 7 0 0 0 0 93 0 12
2018 Administration and operations 52 28 9 9 1 0 1 81 10 93
2018 Human resources 45 31 11 9 2 0 2 78 11 54
2018 Financial management 44 31 9 4 4 4 5 82 8 25
2018 Information management 52 10 16 13 6 0 3 64 19 26
2018 Information technology 57 19 13 10 0 0 0 77 10 32
2018 Policy 46 33 8 11 2 1 0 79 12 150
2018 Project management 57 26 8 0 0 0 9 91 0 13
2018 Other services to the public 70 17 13 0 0 0 0 87 0 13
2018 None of the above 48 21 13 14 5 0 0 68 19 47
2017 Communications or public affairs 65 19 5 8 2 0 0 84 11 71
2017 Access to information and privacy 73 18 6 0 3 0 0 91 3 25
2017 Security 43 32 10 9 5 0 0 75 15 40
2017 Legal services 42 27 23 8 0 0 0 69 8 12
2017 Administration and operations 54 27 10 7 2 0 0 81 9 116
2017 Human resources 52 27 7 7 5 0 2 80 12 56
2017 Financial management 49 33 6 6 3 3 0 85 9 32
2017 Information management 37 32 15 12 3 0 0 70 16 28
2017 Information technology 36 44 9 0 7 0 3 83 8 37
2017 Policy 55 29 4 9 4 1 0 84 12 160
2017 None of the above 39 25 9 20 6 0 0 65 26 71
2014 Client contact centre 44 26 23 7 0 0 0 69 7 13
2014 Communications or public affairs 52 25 10 9 3 0 0 77 13 63
2014 Access to information and privacy 57 26 6 6 6 0 0 83 11 19
2014 Security 39 36 7 11 7 0 0 75 18 42
2014 Legal services 30 38 14 4 13 0 0 68 18 21
2014 Administration and operations 55 31 7 4 2 0 0 86 7 110
2014 Human resources 46 30 8 12 2 0 2 78 14 50
2014 Financial management 62 28 5 4 0 0 0 91 4 21
2014 Information management 42 41 7 10 0 0 0 83 10 28
2014 Information technology 34 28 8 16 11 3 0 64 28 38
2014 Other services to the public 53 40 0 7 0 0 0 93 7 19
2014 None of the above 43 36 8 10 3 0 1 79 12 167

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 37 11 0 0 0 0 89 0 11
2019 Communications or public affairs 66 21 8 3 1 0 0 87 4 103
2019 Access to information and privacy 61 24 5 10 0 0 0 85 10 31
2019 Security 50 22 9 15 4 0 0 72 19 45
2019 Legal services 41 24 24 0 6 0 6 69 6 17
2019 Administration and operations 59 26 8 2 4 0 1 86 6 124
2019 Human resources 50 27 10 10 2 2 0 78 12 60
2019 Financial management 67 29 0 2 2 0 0 96 4 43
2019 Information management 59 23 7 4 7 0 0 82 11 23
2019 Information technology 61 25 6 7 2 0 0 86 9 59
2019 Data sciences 63 29 0 0 9 0 0 91 9 11
2019 Policy 55 29 8 6 1 0 0 85 7 188
2019 Project management 66 9 9 0 7 0 9 82 8 12
2019 Other services to the public 68 8 15 8 0 0 0 77 8 12
2019 None of the above 53 26 14 4 3 0 0 80 7 65
2018 Communications or public affairs 68 29 1 2 0 0 0 96 2 77
2018 Access to information and privacy 76 9 15 0 0 0 0 85 0 22
2018 Security 50 21 22 2 4 0 0 71 6 36
2018 Legal services 68 32 0 0 0 0 0 100 0 12
2018 Administration and operations 62 31 4 1 1 1 0 94 2 93
2018 Human resources 49 34 7 7 2 0 0 84 9 55
2018 Financial management 48 31 14 4 0 4 0 81 4 25
2018 Information management 51 24 15 0 10 0 0 75 10 26
2018 Information technology 70 12 14 0 3 0 0 83 3 32
2018 Policy 53 30 8 6 2 1 0 83 9 151
2018 Project management 69 15 8 0 0 0 9 91 0 13
2018 Other services to the public 76 18 5 0 0 0 0 95 0 13
2018 None of the above 43 36 7 9 5 0 0 79 14 47
2017 Communications or public affairs 63 24 3 6 2 0 1 89 9 71
2017 Access to information and privacy 77 17 0 6 0 0 0 94 6 25
2017 Security 68 14 5 7 5 0 0 83 12 40
2017 Legal services 62 22 16 0 0 0 0 84 0 12
2017 Administration and operations 64 19 12 4 2 0 0 82 6 116
2017 Human resources 59 25 7 7 2 0 0 84 9 55
2017 Financial management 52 37 6 3 3 0 0 88 6 32
2017 Information management 52 15 16 10 7 0 0 66 17 28
2017 Information technology 53 34 3 3 5 0 3 90 8 37
2017 Policy 55 28 8 6 3 0 0 83 9 160
2017 None of the above 47 21 11 11 11 0 0 67 21 71
2014 Client contact centre 28 49 23 0 0 0 0 77 0 13
2014 Communications or public affairs 62 23 5 6 3 0 0 85 9 63
2014 Access to information and privacy 53 29 6 11 0 0 0 83 11 19
2014 Security 52 37 7 5 0 0 0 89 5 42
2014 Legal services 44 28 14 9 4 0 0 72 13 21
2014 Administration and operations 59 24 3 10 3 0 0 83 14 108
2014 Human resources 58 24 12 4 2 0 0 82 6 50
2014 Financial management 67 29 4 0 0 0 0 96 0 21
2014 Information management 49 31 17 0 3 0 0 80 3 28
2014 Information technology 45 37 3 11 5 0 0 81 16 38
2014 Other services to the public 80 9 4 7 0 0 0 89 7 19
2014 None of the above 48 27 10 7 5 2 1 77 13 167

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 38 11 11 7 0 0 72 17 12
2019 Communications or public affairs 51 35 6 2 1 4 1 90 3 104
2019 Access to information and privacy 63 20 10 0 0 7 0 89 0 31
2019 Security 21 50 10 4 6 8 0 77 12 44
2019 Legal services 53 24 6 0 12 6 0 81 13 17
2019 Administration and operations 47 31 8 6 2 6 0 83 8 123
2019 Human resources 27 38 12 15 5 3 0 67 21 59
2019 Financial management 50 28 8 8 2 4 0 82 10 42
2019 Information management 40 27 13 8 7 0 6 70 15 23
2019 Information technology 43 35 15 2 3 2 0 80 5 59
2019 Data sciences 72 19 0 0 9 0 0 91 9 11
2019 Policy 53 32 6 6 0 2 0 87 6 185
2019 Project management 25 42 24 9 0 0 0 67 9 12
2019 Other services to the public 68 15 0 8 0 8 0 91 9 12
2019 None of the above 40 24 14 4 7 11 1 73 12 64
2018 Communications or public affairs 63 28 6 2 0 1 0 92 2 79
2018 Access to information and privacy 65 22 5 5 0 5 0 91 5 22
2018 Security 28 43 20 5 4 0 0 71 9 37
2018 Legal services 54 23 7 8 8 0 0 78 16 13
2018 Administration and operations 45 28 13 6 2 6 0 78 9 93
2018 Human resources 38 24 16 8 10 5 0 65 18 55
2018 Financial management 28 32 16 15 4 5 0 64 19 25
2018 Information management 43 24 8 7 7 7 3 75 16 26
2018 Information technology 35 40 16 3 3 3 0 77 6 32
2018 Policy 61 21 6 5 2 5 0 87 7 152
2018 Project management 29 66 6 0 0 0 0 94 0 13
2018 Other services to the public 61 17 11 12 0 0 0 77 12 13
2018 None of the above 37 26 13 12 8 4 0 66 21 47
2017 Communications or public affairs 54 29 2 5 0 8 1 92 5 71
2017 Access to information and privacy 63 27 3 0 0 7 0 97 0 25
2017 Security 38 40 12 0 6 5 0 81 6 40
2017 Legal services 42 51 7 0 0 0 0 93 0 12
2017 Administration and operations 47 31 8 3 2 8 1 86 5 116
2017 Human resources 36 44 0 12 2 6 0 85 15 56
2017 Financial management 30 37 15 6 0 13 0 76 7 32
2017 Information management 36 7 25 9 3 19 0 54 15 28
2017 Information technology 21 43 20 5 3 8 0 69 9 36
2017 Policy 50 39 2 2 1 5 0 94 4 160
2017 None of the above 33 23 15 9 13 6 0 60 24 71
2014 Client contact centre 21 47 26 7 0 0 0 68 7 13
2014 Communications or public affairs 53 25 8 3 2 9 0 86 5 63
2014 Access to information and privacy 43 36 11 4 0 6 0 84 4 19
2014 Security 45 35 11 7 3 0 0 80 10 42
2014 Legal services 57 19 5 18 0 0 0 77 18 21
2014 Administration and operations 39 38 11 3 3 5 1 82 6 109
2014 Human resources 40 42 8 6 2 2 0 84 8 50
2014 Financial management 18 73 4 5 0 0 0 91 5 21
2014 Information management 36 31 3 3 8 18 0 82 14 28
2014 Information technology 21 36 21 5 5 11 0 64 12 38
2014 Other services to the public 52 36 0 4 0 7 0 95 5 19
2014 None of the above 45 34 9 6 3 3 0 82 9 167

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 21 11 11 7 0 0 72 17 12
2019 Communications or public affairs 48 41 7 0 0 5 0 93 0 104
2019 Access to information and privacy 58 27 5 0 5 5 0 90 5 31
2019 Security 24 45 13 7 6 2 2 73 13 44
2019 Legal services 53 24 6 6 12 0 0 76 18 17
2019 Administration and operations 49 31 11 2 2 5 0 84 4 123
2019 Human resources 35 39 17 3 7 0 0 73 10 59
2019 Financial management 53 30 6 5 2 2 0 86 8 42
2019 Information management 48 11 13 15 7 0 6 62 23 23
2019 Information technology 46 29 16 3 5 2 0 75 8 58
2019 Data sciences 91 0 0 0 9 0 0 91 9 11
2019 Policy 49 37 5 8 0 0 0 87 8 185
2019 Project management 34 32 26 9 0 0 0 65 9 12
2019 Other services to the public 60 23 17 0 0 0 0 83 0 12
2019 None of the above 41 29 16 4 5 4 1 74 10 64
2018 Communications or public affairs 62 26 7 1 2 1 0 89 4 78
2018 Access to information and privacy 65 21 10 0 0 5 0 89 0 22
2018 Security 26 44 18 7 4 0 0 71 12 37
2018 Legal services 47 23 7 8 8 8 0 76 17 13
2018 Administration and operations 44 31 16 5 2 2 0 76 7 93
2018 Human resources 32 34 16 7 8 0 2 68 15 55
2018 Financial management 26 31 28 15 0 0 0 57 15 24
2018 Information management 40 28 4 10 8 7 3 75 21 26
2018 Information technology 32 37 15 9 3 3 0 71 13 31
2018 Policy 56 28 4 7 3 1 0 85 11 152
2018 Project management 21 51 6 14 8 0 0 72 22 13
2018 Other services to the public 67 16 12 5 0 0 0 83 5 13
2018 None of the above 39 23 16 7 13 2 0 63 21 47
2017 Communications or public affairs 50 34 6 5 0 5 1 89 5 70
2017 Access to information and privacy 66 20 10 0 0 4 0 90 0 25
2017 Security 40 38 10 5 8 0 0 77 13 40
2017 Legal services 42 44 14 0 0 0 0 86 0 12
2017 Administration and operations 47 37 9 2 2 3 0 86 4 117
2017 Human resources 40 38 9 8 2 4 0 80 11 56
2017 Financial management 40 30 18 6 0 5 0 74 6 32
2017 Information management 29 14 20 18 7 11 0 49 28 28
2017 Information technology 18 47 16 8 12 0 0 65 20 37
2017 Policy 52 36 6 5 1 0 0 87 7 160
2017 None of the above 34 26 16 12 11 1 0 61 23 71
2014 Client contact centre 21 56 23 0 0 0 0 77 0 13
2014 Communications or public affairs 53 27 14 3 2 2 0 81 5 63
2014 Access to information and privacy 63 27 10 0 0 0 0 90 0 19
2014 Security 39 38 11 5 7 0 0 77 12 42
2014 Legal services 58 14 14 9 4 0 0 72 14 21
2014 Administration and operations 40 39 9 6 3 3 0 82 9 110
2014 Human resources 42 46 6 2 4 0 0 88 6 50
2014 Financial management 29 62 9 0 0 0 0 91 0 21
2014 Information management 28 35 18 3 4 11 0 71 8 28
2014 Information technology 26 24 21 13 11 6 0 53 26 38
2014 Other services to the public 46 36 10 7 0 0 0 83 7 19
2014 None of the above 51 28 12 5 2 1 0 80 8 167

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 21 11 11 7 0 0 72 17 12
2019 Communications or public affairs 31 48 10 4 0 7 0 85 4 104
2019 Access to information and privacy 48 30 8 6 5 5 0 81 11 31
2019 Security 12 41 24 6 12 5 0 55 20 44
2019 Legal services 35 35 0 12 12 6 0 75 25 17
2019 Administration and operations 40 33 14 5 2 6 0 78 7 123
2019 Human resources 22 31 28 10 7 2 0 54 18 57
2019 Financial management 42 40 9 4 2 2 0 84 7 42
2019 Information management 22 27 21 20 4 0 6 52 26 23
2019 Information technology 37 30 19 11 2 2 0 68 13 59
2019 Data sciences 71 20 0 0 9 0 0 91 9 11
2019 Policy 40 44 7 7 3 0 0 83 10 186
2019 Project management 16 42 24 9 0 9 0 64 10 12
2019 Other services to the public 49 8 18 25 0 0 0 57 25 11
2019 None of the above 30 29 20 6 7 7 1 64 14 64
2018 Communications or public affairs 45 37 11 3 1 2 0 84 5 79
2018 Access to information and privacy 47 31 0 10 0 13 0 88 12 22
2018 Security 24 29 23 14 9 0 0 53 24 37
2018 Legal services 39 39 22 0 0 0 0 78 0 13
2018 Administration and operations 40 24 18 7 3 5 2 69 11 92
2018 Human resources 20 39 15 13 10 4 0 61 24 54
2018 Financial management 21 33 16 22 7 0 0 54 29 25
2018 Information management 30 15 15 15 11 11 3 53 29 25
2018 Information technology 21 40 23 6 3 6 0 65 10 32
2018 Policy 38 38 6 11 5 2 0 78 16 152
2018 Project management 9 45 22 8 8 9 0 59 17 13
2018 Other services to the public 48 30 11 12 0 0 0 77 12 13
2018 None of the above 27 23 25 9 12 2 2 52 21 47
2017 Communications or public affairs 44 37 11 5 0 1 1 83 5 71
2017 Access to information and privacy 63 20 13 0 0 4 0 86 0 25
2017 Security 25 41 14 12 8 0 0 66 20 40
2017 Legal services 21 64 8 7 0 0 0 85 7 12
2017 Administration and operations 32 44 9 7 1 4 2 82 9 117
2017 Human resources 35 38 11 11 2 2 2 76 13 55
2017 Financial management 10 49 23 6 0 12 0 67 7 30
2017 Information management 26 11 27 7 11 19 0 45 22 28
2017 Information technology 8 42 26 11 12 2 0 50 23 37
2017 Policy 43 39 8 8 1 1 0 83 9 160
2017 None of the above 26 34 13 11 13 3 0 62 25 71
2014 Client contact centre 7 62 31 0 0 0 0 69 0 13
2014 Communications or public affairs 47 31 12 7 0 4 0 80 7 62
2014 Access to information and privacy 52 22 10 6 0 11 0 83 6 19
2014 Security 31 37 11 11 7 2 0 70 19 42
2014 Legal services 44 33 10 9 4 0 0 76 14 21
2014 Administration and operations 34 37 13 12 0 5 0 74 12 110
2014 Human resources 32 38 20 0 6 4 0 73 6 50
2014 Financial management 13 69 9 5 0 4 0 86 5 21
2014 Information management 18 42 7 15 3 15 0 71 22 28
2014 Information technology 18 26 26 10 14 5 0 47 25 38
2014 Other services to the public 42 35 16 7 0 0 0 77 7 19
2014 None of the above 38 36 13 11 1 1 0 75 11 167

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 28 48 7 11 7 0 0 76 17 12
2019 Communications or public affairs 34 44 9 10 2 1 0 79 12 104
2019 Access to information and privacy 46 46 3 0 5 0 0 93 5 31
2019 Security 12 42 18 8 17 2 0 56 26 44
2019 Legal services 29 24 12 24 12 0 0 53 35 17
2019 Administration and operations 42 30 10 9 5 4 0 75 15 123
2019 Human resources 15 33 20 25 7 0 0 48 31 59
2019 Financial management 39 50 4 4 0 2 0 91 4 42
2019 Information management 8 34 30 6 11 6 6 47 19 23
2019 Information technology 36 28 22 8 5 2 0 65 13 59
2019 Data sciences 46 26 10 9 9 0 0 72 17 11
2019 Policy 21 46 9 18 6 0 0 67 24 186
2019 Project management 9 48 34 9 0 0 0 57 9 12
2019 Other services to the public 40 20 15 17 8 0 0 60 25 12
2019 None of the above 25 27 21 9 9 7 1 57 20 64
2018 Communications or public affairs 40 42 11 5 1 1 0 83 6 78
2018 Access to information and privacy 65 17 14 0 0 5 0 86 0 22
2018 Security 12 38 16 22 12 0 0 50 34 37
2018 Legal services 31 23 16 22 8 0 0 54 30 13
2018 Administration and operations 34 28 20 11 4 3 0 64 16 92
2018 Human resources 12 33 12 22 17 4 0 47 40 55
2018 Financial management 16 21 16 39 7 0 0 37 47 25
2018 Information management 15 35 11 20 12 4 3 54 34 26
2018 Information technology 15 33 27 19 6 0 0 48 25 32
2018 Policy 25 40 9 15 10 1 0 66 26 152
2018 Project management 9 50 10 14 8 9 0 65 24 13
2018 Other services to the public 54 17 12 6 11 0 0 71 17 13
2018 None of the above 13 29 15 21 18 5 0 44 40 48
2017 Communications or public affairs 37 39 8 7 0 7 1 83 8 71
2017 Access to information and privacy 59 38 3 0 0 0 0 97 0 25
2017 Security 21 41 14 11 8 5 0 64 20 40
2017 Legal services 28 34 23 15 0 0 0 62 15 12
2017 Administration and operations 30 40 13 12 2 3 0 72 14 116
2017 Human resources 22 42 15 12 5 4 0 67 18 56
2017 Financial management 31 22 18 27 3 0 0 52 30 32
2017 Information management 15 26 10 18 20 11 0 46 43 28
2017 Information technology 13 31 26 10 17 3 0 45 28 37
2017 Policy 30 45 8 10 6 1 0 76 16 159
2017 None of the above 19 26 14 25 14 3 0 46 40 71
2014 Client contact centre 7 46 47 0 0 0 0 53 0 13
2014 Communications or public affairs 35 46 4 11 3 0 0 81 15 63
2014 Access to information and privacy 69 10 21 0 0 0 0 79 0 19
2014 Security 18 32 18 23 7 2 0 51 30 42
2014 Legal services 29 38 19 9 4 0 0 67 14 21
2014 Administration and operations 25 43 11 13 5 3 0 70 19 109
2014 Human resources 32 32 13 12 6 4 0 67 19 50
2014 Financial management 5 69 0 22 5 0 0 73 27 20
2014 Information management 20 43 23 10 4 0 0 63 14 28
2014 Information technology 10 31 13 19 19 8 0 45 41 38
2014 Other services to the public 37 30 33 0 0 0 0 67 0 19
2014 None of the above 20 45 14 16 3 2 1 67 19 167
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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 34 0 7 7 0 0 87 13 12
2019 Communications or public affairs 46 35 9 6 4 0 0 81 10 104
2019 Access to information and privacy 44 21 15 6 11 0 3 67 18 31
2019 Security 36 39 14 2 8 0 0 75 11 45
2019 Legal services 29 35 18 12 6 0 0 65 18 17
2019 Administration and operations 42 34 15 6 3 0 0 76 9 124
2019 Human resources 34 35 17 10 3 0 0 70 14 60
2019 Financial management 32 46 16 2 2 2 0 80 4 43
2019 Information management 43 29 7 13 7 0 0 72 20 23
2019 Information technology 33 45 12 6 5 0 0 78 10 59
2019 Data sciences 37 46 0 9 9 0 0 83 17 11
2019 Policy 39 38 8 14 1 0 0 77 15 188
2019 Project management 48 17 18 16 0 0 0 65 16 12
2019 Other services to the public 52 25 15 8 0 0 0 77 8 12
2019 None of the above 37 37 14 9 3 0 0 74 12 65
2018 Communications or public affairs 55 28 12 2 2 0 1 84 5 78
2018 Access to information and privacy 51 39 5 6 0 0 0 90 6 22
2018 Security 34 25 12 15 14 0 0 60 28 37
2018 Legal services 54 23 8 14 0 0 0 78 14 13
2018 Administration and operations 41 40 8 8 3 1 0 81 11 93
2018 Human resources 31 38 6 11 11 2 2 71 23 55
2018 Financial management 31 10 36 19 4 0 0 42 22 25
2018 Information management 38 27 16 13 6 0 0 66 19 26
2018 Information technology 18 40 23 13 6 0 0 58 19 32
2018 Policy 33 48 8 6 4 1 0 81 10 148
2018 Project management 55 29 0 16 0 0 0 84 16 12
2018 Other services to the public 48 41 5 6 0 0 0 88 6 13
2018 None of the above 32 42 14 9 3 0 0 74 12 48
2017 Communications or public affairs 46 31 5 15 2 0 0 78 17 71
2017 Access to information and privacy 54 36 4 6 0 0 0 90 6 25
2017 Security 36 37 17 2 7 0 0 74 10 40
2017 Legal services 55 37 8 0 0 0 0 92 0 12
2017 Administration and operations 43 32 13 7 4 0 1 75 11 117
2017 Human resources 40 34 11 11 5 0 0 73 15 56
2017 Financial management 27 42 12 6 6 0 7 74 13 32
2017 Information management 52 16 4 14 14 0 0 68 28 28
2017 Information technology 13 52 17 8 8 0 3 67 16 37
2017 Policy 38 38 14 7 3 1 0 76 10 160
2017 None of the above 31 37 13 12 7 0 0 67 20 71
2014 Client contact centre 21 39 33 0 7 0 0 60 7 13
2014 Communications or public affairs 49 36 4 3 7 0 0 85 10 63
2014 Access to information and privacy 41 48 0 6 0 6 0 94 6 19
2014 Security 50 28 9 12 2 0 0 77 14 42
2014 Legal services 38 35 0 18 9 0 0 73 27 21
2014 Administration and operations 29 36 20 11 2 1 0 66 14 110
2014 Human resources 36 44 8 8 4 0 0 80 12 50
2014 Financial management 49 24 23 0 4 0 0 73 4 21
2014 Information management 28 37 12 10 13 0 0 65 23 28
2014 Information technology 29 26 16 14 16 0 0 55 30 38
2014 Other services to the public 36 36 12 11 4 0 0 72 16 19
2014 None of the above 29 37 16 12 6 0 0 66 18 167

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 41 52 0 0 7 0 0 93 7 12
2019 Communications or public affairs 45 38 11 6 0 0 0 83 6 102
2019 Access to information and privacy 49 28 21 2 0 0 0 77 2 31
2019 Security 29 35 17 13 6 0 0 64 19 45
2019 Legal services 29 35 24 12 0 0 0 65 12 17
2019 Administration and operations 40 42 11 5 2 0 0 82 6 123
2019 Human resources 32 42 9 12 5 0 0 74 17 59
2019 Financial management 46 35 7 10 2 0 0 81 12 43
2019 Information management 31 40 11 8 11 0 0 71 18 23
2019 Information technology 38 40 11 8 3 0 0 78 11 59
2019 Data sciences 38 19 24 10 10 0 0 57 19 10
2019 Policy 31 38 14 15 2 0 0 69 17 187
2019 Project management 32 51 0 16 0 0 0 84 16 12
2019 Other services to the public 68 17 15 0 0 0 0 85 0 12
2019 None of the above 35 39 17 6 3 0 0 74 9 65
2018 Communications or public affairs 52 40 7 1 0 0 0 92 1 78
2018 Access to information and privacy 65 35 0 0 0 0 0 100 0 22
2018 Security 35 30 14 10 12 0 0 65 21 36
2018 Legal services 16 53 16 8 8 0 0 69 16 13
2018 Administration and operations 42 39 8 6 4 1 0 82 10 93
2018 Human resources 26 54 8 7 5 0 0 80 12 55
2018 Financial management 24 32 16 16 11 0 0 56 28 25
2018 Information management 43 18 10 14 15 0 0 61 29 26
2018 Information technology 24 37 33 6 0 0 0 61 6 32
2018 Policy 25 50 7 14 4 0 0 75 18 150
2018 Project management 23 54 7 16 0 0 0 77 16 12
2018 Other services to the public 70 18 6 5 0 0 0 88 5 13
2018 None of the above 33 36 20 7 4 0 0 69 11 47
2017 Communications or public affairs 44 39 6 8 2 0 0 83 11 71
2017 Access to information and privacy 66 28 6 0 0 0 0 94 0 25
2017 Security 23 55 12 7 3 0 0 78 10 40
2017 Legal services 7 62 7 24 0 0 0 69 24 12
2017 Administration and operations 34 46 10 6 4 0 0 81 9 117
2017 Human resources 28 43 13 11 5 0 0 71 16 56
2017 Financial management 21 62 6 3 9 0 0 82 12 32
2017 Information management 41 18 11 17 14 0 0 58 31 28
2017 Information technology 10 51 21 13 3 3 0 63 16 37
2017 Policy 22 50 14 11 3 0 0 72 14 160
2017 None of the above 32 34 13 12 9 0 0 66 22 71

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 34 0 7 7 0 0 87 13 12
2019 Communications or public affairs 53 30 6 6 3 0 2 84 9 104
2019 Access to information and privacy 50 30 3 14 3 0 0 80 17 31
2019 Security 35 38 18 6 2 0 0 73 9 45
2019 Legal services 41 24 18 6 0 0 12 73 7 17
2019 Administration and operations 50 27 12 7 3 1 0 78 10 123
2019 Human resources 45 27 14 7 7 2 0 73 13 60
2019 Financial management 52 21 13 12 2 0 0 73 14 43
2019 Information management 50 16 4 13 11 0 6 70 26 23
2019 Information technology 51 28 17 4 0 0 0 79 4 59
2019 Data sciences 71 0 11 9 9 0 0 71 17 11
2019 Policy 43 35 13 7 2 0 0 78 9 188
2019 Project management 36 38 8 0 8 0 10 83 9 11
2019 Other services to the public 68 8 17 7 0 0 0 77 7 12
2019 None of the above 53 19 15 10 3 0 0 73 12 65
2018 Communications or public affairs 59 28 11 1 1 0 0 87 2 76
2018 Access to information and privacy 67 18 15 0 0 0 0 85 0 22
2018 Security 46 24 16 15 0 0 0 69 15 37
2018 Legal services 58 34 8 0 0 0 0 92 0 12
2018 Administration and operations 56 31 7 4 1 1 0 87 5 92
2018 Human resources 37 42 5 11 2 0 4 82 13 55
2018 Financial management 48 20 9 11 5 4 4 73 18 25
2018 Information management 42 30 10 12 6 0 0 72 18 26
2018 Information technology 41 30 19 10 0 0 0 70 10 32
2018 Policy 45 34 8 10 2 1 1 80 12 151
2018 Project management 39 22 22 8 0 0 9 67 9 13
2018 Other services to the public 70 24 0 6 0 0 0 94 6 13
2018 None of the above 43 33 9 9 4 0 2 77 14 47
2017 Communications or public affairs 56 24 6 11 2 1 0 80 14 70
2017 Access to information and privacy 69 17 7 0 3 4 0 90 3 25
2017 Security 55 30 5 7 3 0 0 86 10 40
2017 Legal services 62 30 8 0 0 0 0 92 0 12
2017 Administration and operations 52 26 10 8 2 0 2 80 10 117
2017 Human resources 56 23 9 9 1 0 2 81 10 56
2017 Financial management 37 45 9 0 6 3 0 85 6 32
2017 Information management 41 28 15 3 14 0 0 69 17 28
2017 Information technology 27 52 11 0 7 0 3 81 8 37
2017 Policy 45 34 7 9 4 1 0 80 13 160
2017 None of the above 39 31 12 10 7 0 0 70 18 71
2014 Client contact centre 37 41 22 0 0 0 0 78 0 13
2014 Communications or public affairs 56 33 7 0 5 0 0 89 5 63
2014 Access to information and privacy 42 41 11 6 0 0 0 83 6 19
2014 Security 42 45 7 7 0 0 0 87 7 42
2014 Legal services 44 19 5 27 4 0 0 63 32 21
2014 Administration and operations 42 40 8 9 1 1 0 83 10 110
2014 Human resources 48 28 14 8 2 0 0 76 10 50
2014 Financial management 53 38 4 0 0 4 0 95 0 21
2014 Information management 43 32 12 7 7 0 0 75 13 28
2014 Information technology 32 44 8 13 3 0 0 76 16 38
2014 Other services to the public 53 30 7 0 0 5 4 92 0 19
2014 None of the above 39 35 9 10 5 1 1 75 16 167

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 14 28 17 7 0 0 48 24 12
2019 Communications or public affairs 42 39 5 6 3 2 3 85 9 103
2019 Access to information and privacy 33 58 3 3 3 0 0 91 6 29
2019 Security 17 37 31 14 2 0 0 53 16 44
2019 Legal services 18 41 0 35 6 0 0 59 41 17
2019 Administration and operations 30 40 16 12 2 0 0 71 14 124
2019 Human resources 28 37 13 18 3 0 0 65 21 60
2019 Financial management 36 43 12 8 2 0 0 78 10 41
2019 Information management 44 37 0 8 11 0 0 82 18 23
2019 Information technology 43 37 12 4 3 0 0 81 7 58
2019 Data sciences 26 37 19 17 0 0 0 63 17 11
2019 Policy 34 40 14 9 3 0 1 74 12 185
2019 Project management 16 34 16 34 0 0 0 50 34 12
2019 Other services to the public 68 23 8 0 0 0 0 92 0 12
2019 None of the above 32 42 8 13 6 0 0 73 18 65
2018 Communications or public affairs 46 40 7 1 1 1 3 90 2 78
2018 Access to information and privacy 50 41 0 9 0 0 0 91 9 22
2018 Security 25 32 14 14 9 0 5 61 24 37
2018 Legal services 47 30 23 0 0 0 0 77 0 13
2018 Administration and operations 25 46 10 12 4 1 2 73 17 93
2018 Human resources 20 42 12 22 2 0 2 63 24 55
2018 Financial management 23 36 16 25 0 0 0 59 25 25
2018 Information management 43 36 7 4 6 0 4 83 10 26
2018 Information technology 25 51 10 9 0 0 4 79 10 31
2018 Policy 23 48 11 13 5 0 1 72 17 150
2018 Project management 22 40 14 8 16 0 0 62 24 13
2018 Other services to the public 59 21 0 19 0 0 0 81 19 13
2018 None of the above 28 37 13 16 6 0 0 65 22 47
2017 Communications or public affairs 47 41 7 2 1 0 0 89 4 71
2017 Access to information and privacy 61 25 8 7 0 0 0 86 7 25
2017 Security 18 31 17 16 12 0 5 52 30 40
2017 Legal services 22 63 7 8 0 0 0 85 8 12
2017 Administration and operations 41 32 14 8 2 1 2 75 11 117
2017 Human resources 32 34 9 23 2 0 0 66 25 56
2017 Financial management 25 48 12 3 11 0 0 73 14 32
2017 Information management 48 27 7 14 3 0 0 75 18 28
2017 Information technology 30 29 21 13 2 3 3 62 16 37
2017 Policy 23 39 21 13 3 0 1 63 16 160
2017 None of the above 26 33 19 13 10 0 0 59 23 71
2014 Client contact centre 62 31 7 0 0 0 0 93 0 13
2014 Communications or public affairs 52 36 2 6 5 0 0 87 11 63
2014 Access to information and privacy 42 31 16 11 0 0 0 73 11 19
2014 Security 19 65 7 9 0 0 0 84 9 42
2014 Legal services 42 40 5 13 0 0 0 82 13 21
2014 Administration and operations 35 42 14 7 1 1 0 78 8 110
2014 Human resources 38 43 12 4 0 0 2 83 4 50
2014 Financial management 44 47 9 0 0 0 0 91 0 21
2014 Information management 44 30 7 16 3 0 0 74 19 28
2014 Information technology 19 37 21 10 10 0 3 57 21 38
2014 Other services to the public 37 36 13 14 0 0 0 73 14 19
2014 None of the above 25 42 11 14 7 1 1 68 20 167

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 48 11 0 7 0 0 83 7 12
2019 Communications or public affairs 38 44 9 3 3 4 0 86 5 104
2019 Access to information and privacy 33 36 12 10 5 5 0 72 15 31
2019 Security 17 44 16 8 13 2 0 63 21 45
2019 Legal services 12 29 29 6 18 6 0 44 25 17
2019 Administration and operations 36 32 12 7 10 2 0 69 18 122
2019 Human resources 17 38 16 14 10 5 0 58 25 58
2019 Financial management 37 31 20 7 2 2 0 70 10 43
2019 Information management 28 31 13 11 11 0 6 62 23 23
2019 Information technology 33 34 15 9 5 3 0 70 14 59
2019 Data sciences 26 37 11 17 9 0 0 63 26 11
2019 Policy 25 28 19 14 8 4 2 57 23 188
2019 Project management 0 49 18 16 7 9 0 54 26 12
2019 Other services to the public 45 15 15 8 8 8 0 66 18 12
2019 None of the above 21 25 27 10 16 0 1 47 26 65
2018 Communications or public affairs 37 37 11 9 4 3 0 77 12 77
2018 Access to information and privacy 64 13 9 10 0 0 5 80 11 22
2018 Security 27 26 25 14 8 0 0 52 23 37
2018 Legal services 23 53 0 8 16 0 0 77 23 13
2018 Administration and operations 28 29 17 13 5 7 0 62 20 93
2018 Human resources 22 54 11 7 4 2 0 78 11 54
2018 Financial management 19 26 25 11 7 11 0 51 21 25
2018 Information management 47 24 15 7 4 3 0 73 11 26
2018 Information technology 22 29 23 13 12 0 0 51 26 31
2018 Policy 24 37 12 12 9 4 1 65 23 152
2018 Project management 15 37 8 32 8 0 0 52 40 13
2018 Other services to the public 48 23 13 11 0 5 0 75 11 13
2018 None of the above 25 22 18 19 13 0 3 48 34 48
2017 Communications or public affairs 49 28 6 9 2 2 3 82 12 71
2017 Access to information and privacy 58 25 11 3 0 4 0 86 3 25
2017 Security 19 38 15 11 12 5 0 60 25 40
2017 Legal services 8 63 15 14 0 0 0 71 14 12
2017 Administration and operations 35 31 15 6 4 9 1 73 11 117
2017 Human resources 30 36 13 10 4 7 0 71 15 56
2017 Financial management 27 36 6 9 8 10 3 73 20 32
2017 Information management 37 7 11 13 14 15 4 54 33 28
2017 Information technology 5 42 8 18 13 14 0 54 36 37
2017 Policy 26 37 10 11 8 7 1 68 21 160
2017 None of the above 26 23 21 17 10 3 0 51 28 71
2014 Client contact centre 21 55 16 7 0 0 0 76 7 13
2014 Communications or public affairs 53 34 8 0 3 2 0 88 4 63
2014 Access to information and privacy 52 21 6 10 6 6 0 77 17 19
2014 Security 28 48 9 11 5 0 0 75 16 42
2014 Legal services 24 44 0 4 23 4 0 71 29 21
2014 Administration and operations 32 31 12 11 6 7 2 69 18 109
2014 Human resources 35 31 10 12 2 8 2 73 16 49
2014 Financial management 34 62 0 4 0 0 0 96 4 21
2014 Information management 39 25 12 14 3 8 0 69 19 28
2014 Information technology 21 18 21 11 26 0 3 40 38 38
2014 Other services to the public 47 30 16 0 0 7 0 82 0 19
2014 None of the above 23 38 10 14 10 3 2 64 25 166

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 0 34 11 17 7 21 11 50 35 12
2019 Communications or public affairs 33 30 13 16 6 0 2 64 23 103
2019 Access to information and privacy 33 29 10 7 13 5 4 68 22 31
2019 Security 9 32 23 14 19 0 2 42 34 45
2019 Legal services 6 24 35 12 24 0 0 29 35 17
2019 Administration and operations 27 25 21 9 12 3 3 55 22 123
2019 Human resources 13 29 15 20 19 2 2 44 41 60
2019 Financial management 24 15 25 25 12 0 0 39 36 42
2019 Information management 7 17 15 29 32 0 0 24 61 23
2019 Information technology 20 24 23 17 12 3 0 46 31 59
2019 Data sciences 28 9 0 26 37 0 0 37 63 11
2019 Policy 19 26 12 18 15 7 3 50 36 188
2019 Project management 25 24 18 25 7 0 0 49 32 12
2019 Other services to the public 45 0 8 7 23 8 8 54 36 12
2019 None of the above 18 23 16 6 24 7 5 46 35 65
2018 Communications or public affairs 34 20 21 10 12 1 1 56 23 78
2018 Access to information and privacy 56 22 13 0 10 0 0 77 10 22
2018 Security 12 35 17 17 11 8 0 51 30 37
2018 Legal services 39 23 0 14 16 0 8 68 32 13
2018 Administration and operations 17 27 32 14 7 3 0 46 21 92
2018 Human resources 20 35 16 9 15 0 4 58 25 54
2018 Financial management 16 24 25 11 19 0 5 42 31 25
2018 Information management 26 18 16 20 11 0 10 48 34 26
2018 Information technology 23 19 27 13 18 0 0 42 31 32
2018 Policy 21 21 13 19 17 4 6 46 40 152
2018 Project management 7 38 23 25 8 0 0 44 32 13
2018 Other services to the public 48 23 6 12 5 5 0 75 18 13
2018 None of the above 18 15 18 16 26 2 5 36 45 48
2017 Communications or public affairs 35 25 15 14 5 4 3 64 20 71
2017 Access to information and privacy 48 14 0 7 13 8 10 76 24 25
2017 Security 18 25 20 12 16 5 5 48 31 40
2017 Legal services 15 34 14 15 16 0 7 52 33 12
2017 Administration and operations 26 30 15 12 7 3 6 62 22 117
2017 Human resources 22 30 13 21 9 4 2 55 32 56
2017 Financial management 29 27 18 12 6 6 3 61 19 32
2017 Information management 22 18 9 14 22 4 12 47 42 28
2017 Information technology 11 31 18 8 27 3 2 43 37 36
2017 Policy 25 24 12 21 11 3 4 52 35 160
2017 None of the above 19 17 15 19 21 4 4 39 44 71
2014 Client contact centre 0 17 46 23 7 0 7 18 33 13
2014 Communications or public affairs 14 26 17 14 20 6 3 44 37 63
2014 Access to information and privacy 46 23 10 5 12 6 0 73 17 19
2014 Security 24 29 6 23 19 0 0 52 41 42
2014 Legal services 26 10 19 14 27 4 0 37 43 21
2014 Administration and operations 21 28 11 18 14 2 7 53 35 110
2014 Human resources 20 24 10 14 18 4 10 51 37 50
2014 Financial management 29 38 11 13 4 4 0 70 18 21
2014 Information management 15 18 15 13 27 8 4 38 45 28
2014 Information technology 10 13 21 16 34 3 3 25 53 38
2014 Other services to the public 32 10 31 20 6 0 0 42 26 19
2014 None of the above 14 16 13 23 23 5 6 34 51 167

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 51 17 0 11 11 0 11 76 24 12
2019 Communications or public affairs 48 32 10 6 0 0 4 84 6 103
2019 Access to information and privacy 63 28 9 0 0 0 0 91 0 31
2019 Security 40 22 29 2 0 2 5 66 2 45
2019 Legal services 53 12 24 12 0 0 0 65 12 17
2019 Administration and operations 58 23 13 1 1 1 3 85 2 124
2019 Human resources 52 17 12 13 3 0 2 71 17 60
2019 Financial management 65 16 10 4 2 0 2 83 6 43
2019 Information management 43 23 11 0 10 0 13 76 11 23
2019 Information technology 62 18 14 4 2 0 0 81 6 59
2019 Data sciences 39 35 26 0 0 0 0 74 0 11
2019 Policy 43 28 15 7 4 0 3 73 11 188
2019 Project management 44 32 7 7 0 0 9 84 8 12
2019 Other services to the public 68 32 0 0 0 0 0 100 0 12
2019 None of the above 54 22 19 1 4 0 0 76 5 65

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 66 7 17 11 0 0 0 72 11 12
2019 Communications or public affairs 66 7 6 5 1 0 15 86 7 103
2019 Access to information and privacy 80 3 12 0 0 0 6 87 0 31
2019 Security 50 13 6 5 9 2 16 77 16 45
2019 Legal services 65 0 12 0 6 0 18 79 7 17
2019 Administration and operations 65 8 6 6 2 2 12 84 8 124
2019 Human resources 77 3 3 5 2 0 10 89 7 60
2019 Financial management 62 8 11 12 0 0 6 75 13 43
2019 Information management 36 8 10 0 11 6 30 68 17 23
2019 Information technology 61 25 2 2 9 0 2 87 10 59
2019 Data sciences 46 19 9 9 9 0 9 71 19 11
2019 Policy 56 15 12 4 2 0 10 80 7 188
2019 Project management 69 0 7 7 7 0 9 76 16 12
2019 Other services to the public 72 0 0 15 0 0 13 83 17 12
2019 None of the above 64 13 5 2 2 4 10 89 6 65

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 42 17 24 11 7 0 0 59 17 12
2019 Communications or public affairs 65 20 5 2 1 1 6 92 3 103
2019 Access to information and privacy 69 24 5 0 0 0 3 95 0 31
2019 Security 33 26 18 4 7 4 8 66 13 45
2019 Legal services 41 35 12 6 6 0 0 76 12 17
2019 Administration and operations 55 19 9 6 4 2 4 79 11 124
2019 Human resources 52 21 15 5 5 0 2 75 10 60
2019 Financial management 60 17 17 4 0 0 2 79 4 43
2019 Information management 45 21 8 0 7 6 13 82 9 23
2019 Information technology 61 20 13 4 2 0 0 81 6 58
2019 Data sciences 37 19 17 17 9 0 0 57 26 11
2019 Policy 52 30 9 5 2 0 3 84 7 188
2019 Project management 26 32 7 9 7 0 18 71 20 12
2019 Other services to the public 64 15 0 0 8 0 13 91 9 12
2019 None of the above 48 26 16 2 3 3 1 78 6 65

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 52 7 24 11 7 0 0 59 17 12
2019 Communications or public affairs 59 16 10 5 2 3 6 82 7 101
2019 Access to information and privacy 66 23 5 0 0 3 3 95 0 30
2019 Security 35 23 14 4 9 4 10 67 16 45
2019 Legal services 35 24 24 6 12 0 0 59 18 17
2019 Administration and operations 52 20 9 8 3 4 4 78 12 124
2019 Human resources 50 15 16 8 5 0 6 69 14 59
2019 Financial management 45 18 24 7 0 2 4 66 8 43
2019 Information management 36 21 8 4 13 6 13 70 21 23
2019 Information technology 57 31 7 3 2 0 0 88 5 58
2019 Data sciences 37 17 0 26 9 11 0 61 39 11
2019 Policy 49 26 11 4 5 0 5 79 9 188
2019 Project management 34 9 23 0 7 9 18 58 10 12
2019 Other services to the public 47 15 8 0 8 8 13 79 10 12
2019 None of the above 41 25 20 4 5 3 3 70 9 65

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 59 7 0 17 7 11 0 73 27 12
2019 Communications or public affairs 70 9 3 3 3 2 10 89 8 103
2019 Access to information and privacy 75 11 7 5 0 3 0 88 5 31
2019 Security 43 19 9 0 4 2 23 82 5 45
2019 Legal services 53 24 6 0 12 0 6 81 13 17
2019 Administration and operations 63 11 9 3 1 5 8 84 5 124
2019 Human resources 65 15 2 2 5 2 11 90 8 60
2019 Financial management 60 12 17 4 0 5 2 78 5 43
2019 Information management 49 12 11 9 0 6 13 75 11 23
2019 Information technology 62 21 6 0 6 2 3 87 7 59
2019 Data sciences 57 9 17 9 9 0 0 65 17 11
2019 Policy 77 8 4 1 0 0 9 94 1 188
2019 Project management 59 7 9 0 7 0 18 81 9 12
2019 Other services to the public 77 8 7 0 8 0 0 85 8 12
2019 None of the above 69 5 6 2 1 4 12 88 4 64

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 48 17 28 0 7 0 0 66 7 12
2019 Communications or public affairs 78 11 2 1 0 1 7 97 1 103
2019 Access to information and privacy 76 9 3 4 4 5 0 89 8 31
2019 Security 68 11 6 2 0 2 11 91 3 45
2019 Legal services 88 6 0 0 0 0 6 100 0 17
2019 Administration and operations 61 17 11 4 2 2 3 82 6 124
2019 Human resources 75 7 7 5 2 2 4 86 7 60
2019 Financial management 60 12 13 11 2 0 2 73 13 43
2019 Information management 43 21 13 0 4 6 13 79 5 23
2019 Information technology 62 18 11 2 3 3 2 83 5 59
2019 Data sciences 74 9 9 9 0 0 0 83 9 11
2019 Policy 89 5 0 0 0 1 5 99 1 188
2019 Project management 67 24 0 0 0 0 9 100 0 12
2019 Other services to the public 92 0 0 8 0 0 0 92 8 12
2019 None of the above 74 8 6 0 3 6 4 90 3 64

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 66 11 7 11 0 7 0 82 11 12
2019 Communications or public affairs 79 6 2 2 2 1 7 93 4 102
2019 Access to information and privacy 85 3 0 3 0 9 0 97 3 31
2019 Security 66 4 8 6 0 7 9 83 7 45
2019 Legal services 76 6 6 6 6 0 0 82 12 17
2019 Administration and operations 84 7 4 1 1 2 2 94 2 123
2019 Human resources 78 10 3 2 0 5 2 95 2 60
2019 Financial management 90 6 0 2 0 0 2 98 2 43
2019 Information management 58 12 4 6 3 10 8 84 11 23
2019 Information technology 83 8 3 0 2 2 3 95 2 59
2019 Data sciences 63 9 0 17 0 0 10 81 19 11
2019 Policy 83 9 2 1 0 2 4 97 1 188
2019 Project management 67 7 16 0 0 0 9 82 0 12
2019 Other services to the public 85 7 0 0 0 8 0 100 0 12
2019 None of the above 70 7 6 1 6 4 4 85 8 65

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 89 11 0 0 0 0 0 100 0 11
2019 Communications or public affairs 84 3 1 1 0 0 10 97 1 102
2019 Access to information and privacy 86 0 2 3 0 8 0 94 3 31
2019