2019 Public Service Employee Survey Results by Theme for Privy Council Office by Question 100. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 41 9 5 1 0 0 84 6 145
2019 Does not provide services to public 52 33 9 5 1 0 0 85 6 709
2018 Provides services to public 53 32 8 6 0 0 0 86 6 93
2018 Does not provide services to public 44 41 8 5 1 0 0 85 7 544
2017 Provides services to public 45 42 7 4 2 0 0 87 6 118
2017 Does not provide services to public 47 39 8 4 2 0 0 86 6 590
2014 Provides services to public 47 33 10 6 3 1 0 81 8 108
2014 Does not provide services to public 42 40 7 7 3 0 0 82 11 523
2011 Provides services to public 46 36 8 5 4 1 0 83 9 116
2011 Does not provide services to public 44 37 10 5 3 0 0 82 8 569
2008 Provides services to public 42 41 10 3 4 0 0 84 7 73
2008 Does not provide services to public 41 40 9 6 4 0 0 81 11 407

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 32 14 6 2 0 0 78 8 145
2019 Does not provide services to public 44 35 10 7 4 0 0 79 11 706
2018 Provides services to public 52 34 10 1 4 0 0 86 4 93
2018 Does not provide services to public 40 38 10 9 3 0 0 79 12 546
2017 Provides services to public 56 27 7 7 4 0 0 83 11 118
2017 Does not provide services to public 41 38 10 6 5 0 0 79 11 586

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 63 25 8 4 0 0 0 88 4 143
2019 Does not provide services to public 59 32 6 2 1 0 0 91 3 700
2018 Provides services to public 72 22 7 0 0 0 0 93 0 93
2018 Does not provide services to public 60 31 6 2 1 0 0 91 3 548
2017 Provides services to public 66 27 3 2 1 0 0 94 3 118
2017 Does not provide services to public 58 33 6 1 1 0 0 91 2 587
2014 Provides services to public 70 20 7 2 1 0 0 90 3 108
2014 Does not provide services to public 69 23 6 1 1 0 0 92 2 523
2011 Provides services to public 68 21 7 4 1 0 0 89 4 118
2011 Does not provide services to public 64 26 7 2 1 0 0 90 2 573

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 31 9 3 1 0 0 88 3 145
2019 Does not provide services to public 54 35 6 4 1 0 0 89 6 707
2018 Provides services to public 59 32 4 4 2 0 0 91 5 93
2018 Does not provide services to public 54 32 7 4 3 0 0 86 7 549
2017 Provides services to public 54 34 6 2 3 0 0 88 6 117
2017 Does not provide services to public 52 35 7 5 2 0 0 87 6 586
2014 Provides services to public 52 31 9 3 3 2 0 84 7 107
2014 Does not provide services to public 50 36 6 4 4 0 0 86 8 523
2011 Provides services to public 47 38 8 3 4 1 0 85 7 118
2011 Does not provide services to public 52 35 6 4 2 0 1 87 6 571
2008 Provides services to public 45 45 5 3 1 0 0 90 4 73
2008 Does not provide services to public 47 41 6 4 2 0 0 88 6 407

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 32 10 3 3 1 0 84 6 145
2019 Does not provide services to public 51 31 11 5 2 0 0 82 7 702
2018 Provides services to public 62 20 12 5 0 1 0 83 5 93
2018 Does not provide services to public 45 32 14 7 3 1 0 77 9 550
2017 Provides services to public 61 21 9 6 2 2 0 83 7 117
2017 Does not provide services to public 47 30 14 6 2 0 0 77 8 589
2014 Provides services to public 48 37 7 3 5 0 0 85 8 108
2014 Does not provide services to public 45 33 13 6 2 1 0 79 8 523
2011 Provides services to public 40 32 15 7 4 2 0 73 12 117
2011 Does not provide services to public 44 31 15 5 4 0 0 76 9 571

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 52 28 11 6 2 1 0 81 8 144
2019 Does not provide services to public 51 34 8 5 1 0 0 85 7 703
2018 Provides services to public 60 23 13 5 0 0 0 82 5 94
2018 Does not provide services to public 43 36 13 5 3 0 0 79 8 543
2017 Provides services to public 59 25 10 4 2 0 0 84 6 116
2017 Does not provide services to public 50 32 11 5 2 0 0 82 7 587
2014 Provides services to public 47 35 8 4 6 0 0 82 10 107
2014 Does not provide services to public 50 31 12 5 2 0 0 81 7 523
2011 Provides services to public 42 33 13 6 4 2 0 77 10 118
2011 Does not provide services to public 47 31 12 6 4 0 0 78 9 568
2008 Provides services to public 44 34 19 1 1 0 0 78 3 73
2008 Does not provide services to public 41 37 13 6 3 0 0 79 9 406

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 22 14 9 2 3 0 74 12 143
2019 Does not provide services to public 47 24 15 7 4 2 1 73 11 709
2018 Provides services to public 57 21 12 9 0 2 0 79 9 94
2018 Does not provide services to public 42 24 15 11 4 3 1 68 16 549
2017 Provides services to public 52 22 8 9 6 2 1 77 15 117
2017 Does not provide services to public 40 22 16 10 5 4 2 66 16 589
2014 Provides services to public 50 22 16 5 6 1 0 73 11 108
2014 Does not provide services to public 40 22 18 11 5 4 1 65 17 522
2011 Provides services to public 36 22 16 14 7 5 0 61 22 117
2011 Does not provide services to public 41 23 16 9 7 3 1 67 17 568
2008 Provides services to public 35 25 17 4 10 7 3 66 15 72
2008 Does not provide services to public 29 28 16 14 6 5 1 62 21 406
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 27 15 3 3 1 9 77 7 145
2019 Does not provide services to public 58 24 8 3 1 1 4 86 5 707

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 24 13 5 1 0 1 80 6 145
2019 Does not provide services to public 53 28 9 5 3 1 1 83 8 702
2018 Provides services to public 56 31 6 4 1 1 1 88 5 94
2018 Does not provide services to public 57 26 8 4 2 2 1 85 6 548
2017 Provides services to public 60 25 7 2 3 1 1 87 6 118
2017 Does not provide services to public 57 24 9 5 3 1 1 83 9 590
2014 Provides services to public 53 26 7 5 4 4 1 83 9 108
2014 Does not provide services to public 53 26 10 4 3 3 1 82 7 523
2011 Provides services to public 41 33 10 11 3 2 0 76 14 118
2011 Does not provide services to public 51 25 10 5 5 2 1 79 11 571
2008 Provides services to public 48 30 5 7 5 4 0 81 13 73
2008 Does not provide services to public 45 29 9 8 5 3 1 76 14 407

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 25 14 4 3 0 1 79 7 144
2019 Does not provide services to public 50 30 8 6 4 1 1 82 10 705
2018 Provides services to public 64 21 10 4 1 0 0 85 5 94
2018 Does not provide services to public 49 30 9 8 2 0 1 81 10 545
2017 Provides services to public 56 32 6 6 1 0 0 88 6 117
2017 Does not provide services to public 51 27 9 9 4 0 0 79 13 589
2014 Provides services to public 52 31 8 5 4 0 1 84 8 108
2014 Does not provide services to public 44 33 8 10 4 0 0 78 14 523
2011 Provides services to public 38 34 11 14 3 0 0 72 17 117
2011 Does not provide services to public 47 28 11 8 6 1 0 75 14 572
2008 Provides services to public 51 26 8 4 10 1 0 78 14 73
2008 Does not provide services to public 43 29 9 11 7 1 0 72 19 406

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 60 23 10 6 1 0 0 83 7 145
2019 Does not provide services to public 58 26 8 5 3 0 1 84 8 707
2018 Provides services to public 62 21 12 3 2 0 0 83 5 94
2018 Does not provide services to public 57 29 8 4 2 0 0 86 6 547
2017 Provides services to public 66 20 7 5 3 0 0 85 8 118
2017 Does not provide services to public 58 24 8 6 4 0 0 82 10 587
2014 Provides services to public 61 26 7 3 4 0 0 87 6 107
2014 Does not provide services to public 51 29 8 7 4 1 0 81 11 522

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 35 8 4 3 5 0 84 7 144
2019 Does not provide services to public 46 32 10 6 3 4 0 81 9 700
2018 Provides services to public 53 22 12 5 2 4 1 80 7 94
2018 Does not provide services to public 46 28 11 7 4 4 0 78 11 552
2017 Provides services to public 53 28 7 5 1 7 0 86 6 117
2017 Does not provide services to public 43 35 7 4 3 8 0 84 8 589
2014 Provides services to public 38 36 8 2 8 8 1 81 10 108
2014 Does not provide services to public 42 35 10 6 2 6 0 81 8 522
2011 Provides services to public 26 33 19 8 8 5 1 62 18 118
2011 Does not provide services to public 39 29 13 6 5 7 0 73 12 570

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 37 11 2 2 4 0 84 4 143
2019 Does not provide services to public 47 32 10 5 3 2 0 81 8 700
2018 Provides services to public 51 28 10 3 5 2 1 82 8 94
2018 Does not provide services to public 44 30 13 7 5 2 0 75 12 549
2017 Provides services to public 48 34 9 5 1 3 0 84 6 116
2017 Does not provide services to public 44 34 10 6 4 3 0 80 10 590
2014 Provides services to public 36 37 12 5 7 3 0 76 12 108
2014 Does not provide services to public 45 33 12 5 3 2 0 79 8 522
2011 Provides services to public 23 36 17 8 11 3 1 62 20 117
2011 Does not provide services to public 38 32 15 5 6 3 0 73 12 571
2008 Provides services to public 26 36 18 12 7 1 0 63 19 73
2008 Does not provide services to public 38 35 12 7 7 1 0 74 14 405

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 36 15 7 2 5 0 74 10 142
2019 Does not provide services to public 35 36 14 8 4 3 0 74 12 700
2018 Provides services to public 37 34 13 4 4 7 2 77 9 94
2018 Does not provide services to public 33 32 15 11 6 3 0 67 17 549
2017 Provides services to public 42 39 11 5 0 3 1 84 5 117
2017 Does not provide services to public 32 38 13 8 4 4 1 74 13 588
2014 Provides services to public 29 36 13 7 4 11 0 73 12 108
2014 Does not provide services to public 35 37 14 9 3 2 0 74 12 522
2011 Provides services to public 22 33 25 8 8 3 1 58 17 118
2011 Does not provide services to public 26 42 15 7 4 6 0 73 12 572
2008 Provides services to public 18 32 24 14 7 6 0 53 22 72
2008 Does not provide services to public 27 39 14 10 5 4 0 69 16 407

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 34 13 11 5 3 0 71 16 144
2019 Does not provide services to public 27 39 14 12 6 2 0 68 18 701
2018 Provides services to public 38 26 20 5 6 5 1 67 12 94
2018 Does not provide services to public 24 34 14 17 9 2 0 59 26 551
2017 Provides services to public 44 34 12 7 1 2 0 81 8 117
2017 Does not provide services to public 25 38 12 14 7 3 0 66 21 589
2014 Provides services to public 32 33 19 8 5 3 0 68 13 108
2014 Does not provide services to public 23 41 14 14 5 2 0 66 20 521
2011 Provides services to public 19 37 16 16 8 3 2 58 26 117
2011 Does not provide services to public 24 39 14 15 7 1 0 64 22 571
2008 Provides services to public 18 49 13 1 17 3 0 69 19 72
2008 Does not provide services to public 22 42 13 13 9 1 0 65 22 406
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 32 15 8 3 0 0 74 11 145
2019 Does not provide services to public 40 36 12 8 4 0 0 76 12 709
2018 Provides services to public 44 35 12 5 3 1 0 79 8 94
2018 Does not provide services to public 38 36 11 10 5 0 0 74 14 546
2017 Provides services to public 47 29 12 7 4 0 1 76 11 118
2017 Does not provide services to public 37 37 12 8 5 0 1 75 13 590
2014 Provides services to public 36 34 16 5 8 1 0 71 13 108
2014 Does not provide services to public 33 37 13 10 6 0 0 71 16 523
2011 Provides services to public 24 41 12 18 3 0 1 66 22 118
2011 Does not provide services to public 31 40 13 9 6 0 0 71 15 573

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 42 38 13 5 1 0 0 80 7 145
2019 Does not provide services to public 37 39 12 10 3 0 0 75 13 703
2018 Provides services to public 52 36 8 3 2 0 0 88 4 94
2018 Does not provide services to public 33 42 11 9 5 0 0 75 14 546
2017 Provides services to public 50 31 9 7 3 0 0 81 10 118
2017 Does not provide services to public 28 46 11 9 4 0 0 75 14 590

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 28 11 9 2 1 1 77 11 145
2019 Does not provide services to public 49 28 12 7 3 0 1 78 10 707
2018 Provides services to public 53 30 11 5 1 0 0 83 6 94
2018 Does not provide services to public 48 31 10 8 2 0 1 80 10 546
2017 Provides services to public 62 23 8 5 2 1 0 85 6 118
2017 Does not provide services to public 46 32 8 7 4 1 1 79 12 589
2014 Provides services to public 45 42 8 3 2 1 0 88 4 108
2014 Does not provide services to public 42 35 9 9 4 1 0 78 13 523
2011 Provides services to public 41 32 13 10 4 0 0 73 14 118
2011 Does not provide services to public 41 34 10 9 5 0 0 76 14 571
2008 Provides services to public 38 36 10 7 8 0 1 75 15 73
2008 Does not provide services to public 32 37 11 12 8 0 1 69 20 407

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 39 15 13 3 0 0 69 16 143
2019 Does not provide services to public 35 39 12 10 3 0 1 75 13 701
2018 Provides services to public 41 37 7 9 3 0 2 80 13 94
2018 Does not provide services to public 28 43 11 12 3 0 2 73 16 547
2017 Provides services to public 38 31 13 12 5 0 2 71 17 118
2017 Does not provide services to public 32 37 14 11 4 1 1 70 15 590
2014 Provides services to public 39 38 7 9 7 0 0 77 16 108
2014 Does not provide services to public 32 42 12 9 3 0 1 75 13 523
2011 Provides services to public 35 42 13 6 3 0 1 78 9 117
2011 Does not provide services to public 30 42 13 10 3 1 2 74 13 571
2008 Provides services to public 41 36 15 5 3 0 0 77 8 73
2008 Does not provide services to public 35 38 12 9 5 0 2 74 14 405

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 30 40 13 6 7 4 0 72 14 145
2019 Does not provide services to public 30 32 16 10 8 3 1 65 19 705
2018 Provides services to public 41 31 13 5 7 2 1 74 13 94
2018 Does not provide services to public 26 33 15 14 7 4 1 62 22 548
2017 Provides services to public 39 28 12 9 5 8 0 72 15 118
2017 Does not provide services to public 29 34 11 10 7 7 1 69 19 590
2014 Provides services to public 34 34 17 2 7 6 0 72 10 108
2014 Does not provide services to public 31 36 9 12 8 3 1 70 20 520
2011 Provides services to public 28 35 15 6 13 2 1 65 20 116
2011 Does not provide services to public 27 36 15 12 7 3 0 65 19 573
2008 Provides services to public 27 45 12 10 4 1 0 74 14 73
2008 Does not provide services to public 31 35 15 12 6 1 1 66 19 406

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 27 24 17 13 14 2 3 53 29 143
2019 Does not provide services to public 22 25 16 15 15 4 3 50 33 708
2018 Provides services to public 35 26 18 9 9 2 2 63 18 94
2018 Does not provide services to public 20 24 19 16 15 3 3 47 33 550
2017 Provides services to public 32 21 12 14 8 8 5 60 26 117
2017 Does not provide services to public 24 26 14 16 12 4 4 54 31 589
2014 Provides services to public 21 21 18 12 19 4 4 46 34 108
2014 Does not provide services to public 17 21 14 19 20 4 5 42 43 523
2011 Provides services to public 15 24 15 16 28 2 0 39 46 117
2011 Does not provide services to public 15 28 15 16 20 3 2 45 39 572
2008 Provides services to public 18 30 15 16 18 0 3 49 35 73
2008 Does not provide services to public 15 29 18 18 16 2 3 46 36 404

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 20 8 6 4 1 4 81 10 145
2019 Does not provide services to public 52 25 14 4 2 0 3 79 7 708

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 73 7 4 6 1 2 6 88 8 145
2019 Does not provide services to public 62 11 8 4 3 1 12 83 9 708

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 20 13 7 3 1 2 77 10 145
2019 Does not provide services to public 55 24 10 3 3 1 4 83 7 707

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 20 14 9 2 3 2 74 11 145
2019 Does not provide services to public 50 21 12 5 4 2 5 77 10 703

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 13 11 5 3 2 5 79 9 144
2019 Does not provide services to public 68 10 5 2 2 3 9 89 5 708

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 15 10 4 3 3 2 82 8 144
2019 Does not provide services to public 75 10 5 2 1 2 5 91 4 706

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 8 6 2 2 3 2 90 4 144
2019 Does not provide services to public 79 8 3 2 1 3 4 93 3 707

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 83 6 3 1 0 1 6 96 1 142
2019 Does not provide services to public 82 6 1 0 0 2 9 99 0 701

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 44 35 10 10 1 0 0 79 11 144
2019 Does not provide services to public 43 36 11 7 3 0 0 79 10 707
2018 Provides services to public 44 41 8 3 3 0 1 86 6 92
2018 Does not provide services to public 43 34 10 11 3 0 0 77 14 547
2017 Provides services to public 46 38 6 5 5 0 1 85 10 118
2017 Does not provide services to public 40 36 10 11 3 0 1 76 14 587
2014 Provides services to public 38 45 10 3 4 1 0 83 7 108
2014 Does not provide services to public 35 41 12 8 4 0 0 76 12 523
2011 Provides services to public 33 40 13 8 5 0 1 73 13 118
2011 Does not provide services to public 39 37 11 8 4 0 1 77 11 571

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 31 15 7 1 0 0 78 8 144
2019 Does not provide services to public 48 34 10 5 3 0 0 82 7 707
2018 Provides services to public 48 35 11 5 2 0 0 82 6 92
2018 Does not provide services to public 47 32 11 7 2 0 0 79 9 546
2017 Provides services to public 55 26 9 5 5 0 0 81 9 118
2017 Does not provide services to public 45 32 13 6 3 0 0 78 9 587
2014 Provides services to public 44 34 14 5 3 0 0 79 7 108
2014 Does not provide services to public 35 42 10 7 5 0 0 78 12 522

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 48 37 11 3 1 0 0 85 4 145
2019 Does not provide services to public 46 38 9 4 2 0 0 85 6 702
2018 Provides services to public 55 36 6 2 2 0 0 91 4 93
2018 Does not provide services to public 43 35 8 9 4 0 0 79 13 547
2017 Provides services to public 56 32 7 2 2 0 0 89 4 118
2017 Does not provide services to public 43 35 12 6 2 0 1 80 8 588
2014 Provides services to public 44 42 10 3 2 0 0 85 5 108
2014 Does not provide services to public 41 41 10 5 3 0 1 82 7 523
2011 Provides services to public 44 35 14 3 3 0 1 80 6 117
2011 Does not provide services to public 48 38 7 5 2 0 1 86 6 571

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 44 17 3 2 3 0 77 5 145
2019 Does not provide services to public 33 44 12 5 2 4 0 80 7 705
2018 Provides services to public 42 29 20 4 3 1 0 72 8 94
2018 Does not provide services to public 34 37 18 7 2 3 0 72 9 549
2017 Provides services to public 38 36 13 7 3 3 0 77 10 117
2017 Does not provide services to public 34 38 14 6 3 4 1 76 9 589

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 30 7 6 2 0 1 84 9 143
2019 Does not provide services to public 46 31 11 9 3 0 0 77 12 709
2018 Provides services to public 56 32 7 2 2 1 1 89 4 94
2018 Does not provide services to public 42 31 10 12 5 0 0 73 17 546
2017 Provides services to public 56 24 9 7 3 0 0 81 10 118
2017 Does not provide services to public 35 35 9 14 6 0 1 71 19 590
2014 Provides services to public 43 36 10 5 3 2 0 81 8 108
2014 Does not provide services to public 35 34 14 11 5 0 1 70 17 523
2011 Provides services to public 37 32 14 10 5 1 2 71 15 118
2011 Does not provide services to public 40 34 10 10 5 1 1 74 15 572

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 33 11 8 3 0 0 78 11 145
2019 Does not provide services to public 30 35 19 9 7 0 0 65 16 707
2018 Provides services to public 45 29 15 7 4 0 0 74 11 94
2018 Does not provide services to public 25 29 22 14 10 0 0 54 24 550
2017 Provides services to public 37 31 17 7 6 0 2 69 13 118
2017 Does not provide services to public 26 35 20 11 7 1 1 62 18 589
2014 Provides services to public 38 35 14 7 3 1 2 76 11 108
2014 Does not provide services to public 25 36 19 11 7 0 1 62 19 523
2011 Provides services to public 38 32 18 7 2 0 3 73 9 117
2011 Does not provide services to public 31 33 19 10 7 0 1 64 17 571
2008 Provides services to public 32 26 26 7 6 0 3 60 13 72
2008 Does not provide services to public 20 32 20 16 12 0 1 52 28 407

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 57 19 11 5 2 1 5 81 7 145
2019 Does not provide services to public 53 21 10 3 2 4 6 83 6 708
2017 Provides services to public 62 16 5 5 4 3 6 85 10 118
2017 Does not provide services to public 42 22 11 5 5 5 11 76 11 588
2014 Provides services to public 51 25 7 5 4 1 6 83 10 108
2014 Does not provide services to public 37 18 13 7 7 5 13 68 17 523
2011 Provides services to public 35 32 10 6 10 1 7 72 17 116
2011 Does not provide services to public 33 22 12 8 11 4 10 64 22 572

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public 35 34 31 145
2019 Does not provide services to public 42 24 34 708
2018 Provides services to public 29 36 34 94
2018 Does not provide services to public 41 24 35 552
2017 Provides services to public 34 30 36 118
2017 Does not provide services to public 46 26 29 590
2014 Provides services to public 29 37 33 108
2014 Does not provide services to public 46 24 30 523
2011 Provides services to public 32 40 28 118
2011 Does not provide services to public 41 27 33 572

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public 5 20 48 5 15 7 52
2019 Does not provide services to public 4 20 54 5 10 8 302
2018 Provides services to public 12 24 51 0 2 10 29
2018 Does not provide services to public 8 13 61 4 6 8 230
2017 Provides services to public 9 37 31 0 18 5 40
2017 Does not provide services to public 8 16 53 4 12 6 273
2014 Provides services to public 37 19 26 6 9999 11 33
2014 Does not provide services to public 7 17 62 6 9999 8 239
2011 Provides services to public 20 16 51 11 9999 2 39
2011 Does not provide services to public 6 15 66 3 9999 11 234
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 31 6 1 1 0 0 92 2 143
2019 Does not provide services to public 54 33 7 5 1 0 0 87 6 708
2018 Provides services to public 71 26 1 1 0 0 0 98 1 93
2018 Does not provide services to public 57 33 5 3 1 0 0 90 5 548
2017 Provides services to public 66 26 7 0 1 1 0 93 1 118
2017 Does not provide services to public 51 38 6 4 2 0 0 89 5 589
2014 Provides services to public 56 30 6 3 4 1 0 87 6 108
2014 Does not provide services to public 54 32 9 3 1 0 0 87 5 522
2011 Provides services to public 45 41 8 2 4 0 0 86 6 118
2011 Does not provide services to public 52 31 10 4 2 0 0 84 6 572
2008 Provides services to public 63 23 7 3 4 0 0 86 7 73
2008 Does not provide services to public 51 36 6 5 1 0 0 88 6 406

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 35 45 10 4 5 2 0 82 8 145
2019 Does not provide services to public 36 40 12 7 2 2 0 78 10 709
2018 Provides services to public 41 38 14 8 0 0 0 78 8 92
2018 Does not provide services to public 32 42 14 8 3 1 0 74 12 548
2017 Provides services to public 49 37 9 2 0 3 0 89 2 118
2017 Does not provide services to public 35 43 12 7 2 2 0 79 9 589
2014 Provides services to public 43 37 11 4 3 3 0 82 7 108
2014 Does not provide services to public 37 41 13 5 1 2 0 80 7 522
2011 Provides services to public 33 34 18 7 4 1 2 70 12 118
2011 Does not provide services to public 39 40 12 6 2 1 0 80 9 571

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 8 22 29 25 13 1 2 39 31 144
2019 Does not provide services to public 9 22 37 21 10 0 1 31 31 707
2018 Provides services to public 5 18 36 23 15 0 2 39 24 92
2018 Does not provide services to public 11 25 37 19 7 1 1 26 36 551
2017 Provides services to public 14 9 36 21 13 0 7 37 25 118
2017 Does not provide services to public 10 26 32 19 8 2 3 28 38 589
2014 Provides services to public 8 25 30 22 9 3 3 33 35 108
2014 Does not provide services to public 5 24 40 18 9 1 3 28 30 522
2011 Provides services to public 11 26 33 20 6 2 3 27 38 116
2011 Does not provide services to public 10 23 35 19 10 1 3 30 34 572
2008 Provides services to public 14 34 25 22 5 0 0 27 48 73
2008 Does not provide services to public 12 24 36 18 6 0 3 26 37 407

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 10 25 30 26 1 3 58 16 140
2019 Does not provide services to public 5 11 26 31 23 3 2 57 16 703
2018 Provides services to public 6 8 19 28 36 0 3 66 14 91
2018 Does not provide services to public 7 15 27 31 18 1 2 50 22 545
2017 Provides services to public 7 5 21 25 30 3 9 63 13 118
2017 Does not provide services to public 6 11 26 28 20 4 6 53 19 588
2014 Provides services to public 3 15 30 28 18 4 3 49 19 107
2014 Does not provide services to public 5 12 24 33 20 2 4 56 18 521
2011 Provides services to public 5 16 28 32 14 3 3 49 22 117
2011 Does not provide services to public 4 11 24 32 24 2 5 59 15 572
2008 Provides services to public 7 21 39 14 18 0 1 32 28 72
2008 Does not provide services to public 5 14 28 31 16 1 4 49 21 406

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 17 28 23 21 2 2 45 26 143
2019 Does not provide services to public 6 14 31 28 17 1 2 47 21 702
2018 Provides services to public 2 14 31 26 21 3 3 50 17 91
2018 Does not provide services to public 7 16 31 28 15 1 2 44 24 551
2017 Provides services to public 11 11 23 24 17 4 10 48 25 116
2017 Does not provide services to public 9 14 29 24 16 1 6 44 25 586
2014 Provides services to public 9 21 30 16 20 2 2 38 31 108
2014 Does not provide services to public 10 15 31 26 13 2 3 42 26 521
2011 Provides services to public 7 18 33 23 15 1 3 40 26 115
2011 Does not provide services to public 9 15 28 25 18 2 3 45 26 572
2008 Provides services to public 14 25 25 18 14 1 4 33 41 73
2008 Does not provide services to public 10 19 32 23 12 1 3 36 30 407

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 15 30 32 16 1 2 49 20 143
2019 Does not provide services to public 6 20 35 25 14 0 1 39 26 704
2018 Provides services to public 5 17 31 30 16 0 1 46 22 91
2018 Does not provide services to public 10 23 34 19 12 0 1 32 33 547
2017 Provides services to public 11 16 30 21 15 1 6 38 29 116
2017 Does not provide services to public 8 21 35 21 10 1 4 33 31 582
2014 Provides services to public 4 21 37 19 16 1 2 36 26 108
2014 Does not provide services to public 7 18 41 23 9 1 2 33 25 520
2011 Provides services to public 8 20 36 19 15 0 1 35 29 116
2011 Does not provide services to public 7 20 36 21 11 1 3 34 28 570
2008 Provides services to public 15 21 34 19 8 0 3 28 37 73
2008 Does not provide services to public 10 22 38 19 8 1 2 28 33 405

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 7 15 24 28 23 0 2 52 23 144
2019 Does not provide services to public 8 18 28 25 16 1 3 43 27 707
2018 Provides services to public 6 16 31 28 19 0 1 48 22 91
2018 Does not provide services to public 12 23 32 17 13 2 2 30 36 550
2017 Provides services to public 12 11 28 20 19 1 10 43 25 118
2017 Does not provide services to public 10 21 29 18 14 2 5 35 33 590
2014 Provides services to public 8 31 25 16 15 2 3 32 42 108
2014 Does not provide services to public 14 20 28 19 13 2 5 34 37 520
2011 Provides services to public 12 24 30 19 12 2 2 32 37 116
2011 Does not provide services to public 10 18 27 23 15 2 4 41 30 568
2008 Provides services to public 16 25 21 19 18 0 1 38 42 73
2008 Does not provide services to public 10 15 32 24 13 0 6 39 26 407

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 4 13 25 26 28 1 2 56 18 142
2019 Does not provide services to public 6 13 29 28 17 3 4 49 20 706
2018 Provides services to public 9 12 26 16 36 0 2 53 21 91
2018 Does not provide services to public 12 20 26 22 16 1 2 39 33 547
2017 Provides services to public 11 12 20 15 26 8 8 48 28 118
2017 Does not provide services to public 9 19 26 23 13 5 5 40 31 589
2014 Provides services to public 5 20 25 19 23 4 3 46 27 108
2014 Does not provide services to public 5 12 28 31 17 2 5 51 19 521
2011 Provides services to public 16 18 25 23 13 1 4 38 36 115
2011 Does not provide services to public 5 15 24 29 18 3 6 51 22 568
2008 Provides services to public 19 21 27 16 10 3 4 28 43 73
2008 Does not provide services to public 13 17 31 21 12 2 4 35 32 404

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 3 18 24 25 23 3 4 52 22 143
2019 Does not provide services to public 5 12 34 29 17 2 2 47 17 704
2018 Provides services to public 4 14 33 18 26 3 2 46 19 93
2018 Does not provide services to public 7 17 36 24 14 1 2 39 24 548
2017 Provides services to public 8 12 21 21 24 6 8 53 22 118
2017 Does not provide services to public 8 15 30 25 14 3 6 42 25 586
2014 Provides services to public 5 21 31 20 16 5 3 38 28 108
2014 Does not provide services to public 5 15 34 24 15 2 4 41 22 522

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 16 30 29 17 0 3 47 22 143
2019 Does not provide services to public 4 14 38 26 16 1 1 42 19 708

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 33 38 16 8 2 2 1 73 11 145
2019 Does not provide services to public 26 40 16 9 4 5 0 69 14 704

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 28 10 7 2 1 0 81 9 145
2019 Does not provide services to public 53 26 8 8 5 0 0 79 13 706
2018 Provides services to public 53 29 8 6 4 0 0 82 10 93
2018 Does not provide services to public 52 28 7 9 4 0 0 81 13 546
2017 Provides services to public 61 21 6 7 3 1 1 84 10 118
2017 Does not provide services to public 54 28 6 6 5 1 0 83 11 588
2014 Provides services to public 48 31 9 6 6 0 0 79 12 108
2014 Does not provide services to public 48 29 8 7 6 1 0 78 13 523

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 34 7 3 1 1 0 89 4 145
2019 Does not provide services to public 58 27 6 6 2 0 0 85 8 706
2018 Provides services to public 61 26 7 5 1 0 0 87 6 92
2018 Does not provide services to public 56 32 5 5 2 0 0 88 6 546
2017 Provides services to public 66 21 7 5 1 0 1 88 6 118
2017 Does not provide services to public 59 31 4 5 1 0 0 90 6 587
2014 Provides services to public 43 42 7 5 4 0 0 85 8 108
2014 Does not provide services to public 56 33 5 5 2 0 0 88 7 522

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 53 30 13 3 1 1 0 83 4 145
2019 Does not provide services to public 54 31 9 4 1 1 0 86 5 704
2018 Provides services to public 51 32 15 1 1 0 0 83 2 93
2018 Does not provide services to public 53 32 9 4 1 1 0 85 6 548

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 41 11 1 1 1 0 86 3 143
2019 Does not provide services to public 45 37 10 4 2 2 0 84 6 703
2018 Provides services to public 54 31 11 3 0 1 0 86 3 94
2018 Does not provide services to public 44 40 10 4 2 1 0 84 5 548
2017 Provides services to public 65 25 4 2 1 3 0 92 3 118
2017 Does not provide services to public 42 41 9 3 1 3 0 86 5 590
2014 Provides services to public 52 34 8 2 2 2 0 87 4 108
2014 Does not provide services to public 47 34 11 4 2 3 0 83 5 523
2011 Provides services to public 42 28 20 5 2 2 1 73 7 117
2011 Does not provide services to public 42 32 13 7 3 3 0 77 10 571

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 49 31 10 6 1 3 0 83 7 145
2019 Does not provide services to public 46 33 11 4 2 4 0 82 6 704
2018 Provides services to public 54 24 16 3 1 2 0 80 4 94
2018 Does not provide services to public 44 33 13 4 2 4 0 80 7 548
2017 Provides services to public 58 23 7 3 4 4 1 84 8 117
2017 Does not provide services to public 40 35 13 3 3 7 0 80 6 590
2014 Provides services to public 48 36 9 1 2 4 1 88 3 108
2014 Does not provide services to public 42 32 14 4 1 6 1 79 6 523

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 58 33 7 1 1 1 0 92 2 145
2019 Does not provide services to public 59 30 6 4 1 0 0 89 5 708
2018 Provides services to public 66 25 7 1 1 0 0 91 2 94
2018 Does not provide services to public 56 33 7 2 1 0 0 89 4 549
2017 Provides services to public 62 29 4 3 2 0 0 91 5 118
2017 Does not provide services to public 58 32 4 4 1 1 0 91 5 587
2014 Provides services to public 61 27 8 1 3 1 0 88 4 108
2014 Does not provide services to public 60 29 6 4 1 1 0 89 5 523
2011 Provides services to public 46 34 14 5 2 0 0 79 7 117
2011 Does not provide services to public 54 33 8 2 3 1 0 87 5 571
2008 Provides services to public 37 38 11 8 5 0 0 75 14 73
2008 Does not provide services to public 44 39 9 4 3 0 0 83 8 406

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 33 17 8 1 5 4 72 10 145
2019 Does not provide services to public 35 28 14 9 5 5 3 69 16 706
2018 Provides services to public 41 28 13 6 4 2 7 75 11 93
2018 Does not provide services to public 31 30 16 9 3 6 4 68 13 549
2017 Provides services to public 45 23 6 7 5 6 9 79 13 118
2017 Does not provide services to public 33 29 12 7 4 8 7 73 13 587
2014 Provides services to public 31 34 14 7 6 8 0 71 14 108
2014 Does not provide services to public 36 27 15 6 5 6 6 71 13 522

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 32 14 6 2 4 1 77 9 145
2019 Does not provide services to public 33 33 15 9 5 4 1 70 15 707
2018 Provides services to public 47 29 13 5 4 2 1 78 9 92
2018 Does not provide services to public 37 33 12 10 4 3 1 72 15 548
2017 Provides services to public 48 27 11 5 3 5 1 81 8 118
2017 Does not provide services to public 40 33 11 7 3 5 1 78 11 589
2014 Provides services to public 41 29 10 7 7 3 3 75 14 108
2014 Does not provide services to public 44 36 7 7 3 2 2 83 11 523
2011 Provides services to public 36 32 12 9 4 5 3 73 14 117
2011 Does not provide services to public 40 30 9 8 6 6 1 75 15 572
2008 Provides services to public 23 40 14 10 11 3 0 65 21 73
2008 Does not provide services to public 31 33 13 11 6 5 1 69 18 407

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 40 35 14 4 2 4 0 79 7 144
2019 Does not provide services to public 36 37 15 6 3 2 0 75 10 709
2018 Provides services to public 49 29 13 4 3 2 1 80 7 94
2018 Does not provide services to public 39 35 16 7 2 1 0 75 9 545

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 28 19 23 6 7 13 4 57 15 145
2019 Does not provide services to public 22 21 20 12 9 12 5 51 25 704
2018 Provides services to public 30 27 16 8 9 5 6 64 19 94
2018 Does not provide services to public 22 18 19 13 10 14 4 48 29 547
2017 Provides services to public 36 21 15 6 4 15 3 69 12 118
2017 Does not provide services to public 17 19 19 11 11 17 7 46 29 589
2014 Provides services to public 21 21 18 13 8 9 10 52 26 108
2014 Does not provide services to public 14 19 19 15 12 15 6 42 34 523
2011 Provides services to public 20 19 20 11 19 8 4 44 34 117
2011 Does not provide services to public 16 20 18 12 13 15 6 46 31 573

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 44 3 9 0 0 0 88 9 145
2019 Does not provide services to public 49 40 2 8 1 0 0 89 9 709
2017 Provides services to public 46 41 5 7 2 0 0 86 9 118
2017 Does not provide services to public 37 47 4 10 3 0 0 84 13 590
2014 Provides services to public 44 40 4 10 2 0 0 84 12 108
2014 Does not provide services to public 34 46 6 11 2 0 0 81 13 523
2011 Provides services to public 55 35 6 3 1 0 0 90 4 118
2011 Does not provide services to public 46 43 4 6 1 0 0 88 8 572
2008 Provides services to public 48 40 1 10 1 0 0 88 11 73
2008 Does not provide services to public 46 41 4 7 3 0 0 86 10 406

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 43 38 8 8 4 0 0 81 11 144
2019 Does not provide services to public 43 36 6 11 4 0 0 78 15 708
2017 Provides services to public 52 34 4 6 2 0 2 87 9 118
2017 Does not provide services to public 35 40 6 11 8 0 0 75 19 589
2014 Provides services to public 61 27 2 3 7 1 0 89 9 107
2014 Does not provide services to public 54 32 6 6 2 0 0 86 8 522
2011 Provides services to public 55 28 7 11 0 0 0 82 11 117
2011 Does not provide services to public 57 29 5 7 3 0 0 85 10 570

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 35 8 4 2 1 0 87 6 145
2019 Does not provide services to public 54 33 7 5 1 0 0 87 6 703
2017 Provides services to public 51 34 10 3 2 0 0 85 5 118
2017 Does not provide services to public 52 32 8 6 2 0 0 84 8 589
2014 Provides services to public 51 39 4 4 2 0 0 90 6 108
2014 Does not provide services to public 50 37 7 5 1 0 1 88 5 522

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 70 21 3 4 2 0 0 91 6 144
2019 Does not provide services to public 70 18 2 7 3 0 0 88 10 706
2017 Provides services to public 72 14 6 5 2 0 0 86 7 117
2017 Does not provide services to public 67 18 6 7 2 0 0 85 9 589
2014 Provides services to public 67 21 6 4 2 0 0 88 6 108
2014 Does not provide services to public 61 24 4 7 4 0 0 85 11 523
2011 Provides services to public 58 28 4 8 2 0 0 87 10 118
2011 Does not provide services to public 65 21 3 8 3 0 0 86 11 572
2008 Provides services to public 49 25 11 14 1 0 0 74 15 73
2008 Does not provide services to public 64 18 4 10 3 0 0 82 13 405

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 72 18 6 2 1 1 0 91 3 145
2019 Does not provide services to public 74 15 4 4 3 0 1 89 7 708
2017 Provides services to public 79 12 4 5 0 0 1 91 5 118
2017 Does not provide services to public 74 16 4 3 2 0 1 92 5 588
2014 Provides services to public 72 19 5 3 0 0 1 92 3 107
2014 Does not provide services to public 76 16 3 3 2 0 1 92 5 522
2011 Provides services to public 63 22 9 4 1 1 1 86 5 118
2011 Does not provide services to public 71 17 5 4 1 0 1 89 5 571
2008 Provides services to public 57 26 6 8 1 0 1 85 10 72
2008 Does not provide services to public 66 19 6 5 3 0 2 86 8 406

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 78 15 4 1 1 0 1 94 2 145
2019 Does not provide services to public 83 12 2 2 1 0 1 95 3 704
2017 Provides services to public 85 11 2 1 1 0 0 97 2 118
2017 Does not provide services to public 84 11 2 1 1 0 1 96 2 587
2014 Provides services to public 81 16 3 0 1 0 0 97 1 108
2014 Does not provide services to public 83 11 2 2 2 0 0 94 4 521
2011 Provides services to public 71 19 5 3 1 0 1 91 4 118
2011 Does not provide services to public 81 13 2 2 1 0 1 95 3 572
2008 Provides services to public 79 14 3 3 1 0 0 93 4 73
2008 Does not provide services to public 82 10 3 1 2 0 0 93 4 405

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 50 27 15 2 1 5 0 81 4 145
2019 Does not provide services to public 44 26 16 7 4 4 0 72 11 707

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 42 10 9 4 2 2 76 14 143
2019 Does not provide services to public 30 39 11 9 3 2 6 75 13 703

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 51 26 11 1 1 8 2 86 2 142
2019 Does not provide services to public 50 22 9 3 2 9 6 85 5 703

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 13 87 144
2019 Does not provide services to public 10 90 706
2018 Provides services to public 7 93 93
2018 Does not provide services to public 10 90 551

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 47 53 18
2019 Does not provide services to public 52 48 71

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 18
2019 Does not provide services to public 59 41 71

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 51 49 18
2019 Does not provide services to public 43 57 70

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 38 62 18
2019 Does not provide services to public 49 51 70

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 27 73 18
2019 Does not provide services to public 43 57 70

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 45 55 18
2019 Does not provide services to public 39 61 70

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 30 70 18
2019 Does not provide services to public 10 90 70

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 33 67 18
2019 Does not provide services to public 58 42 70

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 29 71 18
2019 Does not provide services to public 8 92 70

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 0 100 18
2019 Does not provide services to public 7 93 70

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 50 50 18
2019 Does not provide services to public 33 67 70

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 16 84 145
2019 Does not provide services to public 16 84 706

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 24 21 18 7 2 21 8 63 12 145
2019 Does not provide services to public 20 16 15 8 4 27 10 58 19 707
2018 Provides services to public 29 19 14 0 2 25 10 74 3 94
2018 Does not provide services to public 22 16 21 4 3 27 8 58 11 551
2017 Provides services to public 26 17 10 2 4 32 8 72 11 117
2017 Does not provide services to public 17 15 14 3 3 34 14 63 11 590
2014 Provides services to public 29 21 16 2 4 21 7 69 9 108
2014 Does not provide services to public 15 15 15 4 3 35 12 58 14 523

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 47 28 13 3 1 7 1 81 5 143
2019 Does not provide services to public 37 26 16 6 2 10 2 73 10 707
2018 Provides services to public 45 28 11 1 2 11 2 83 4 94
2018 Does not provide services to public 34 32 17 4 2 10 1 74 6 551
2017 Provides services to public 47 28 9 2 3 10 0 84 6 118
2017 Does not provide services to public 30 29 15 4 3 17 3 73 8 587
2014 Provides services to public 38 29 13 2 4 10 5 79 6 108
2014 Does not provide services to public 26 31 14 4 3 19 3 72 10 523
2011 Provides services to public 29 33 22 4 4 8 0 68 8 118
2011 Does not provide services to public 31 32 16 6 2 12 1 72 9 567

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 7 93 144
2019 Does not provide services to public 6 94 707
2018 Provides services to public 5 95 93
2018 Does not provide services to public 5 95 552

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 10 90 145
2019 Does not provide services to public 7 93 706

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 29 20 15 4 2 22 10 71 8 143
2019 Does not provide services to public 22 14 16 3 2 33 10 62 9 706
2018 Provides services to public 35 15 12 0 0 27 11 81 0 93
2018 Does not provide services to public 22 16 20 1 2 33 7 62 5 551
2017 Provides services to public 26 15 12 0 1 37 10 77 1 117
2017 Does not provide services to public 16 15 11 2 1 42 13 68 7 588
2014 Provides services to public 26 21 14 0 1 25 13 76 1 108
2014 Does not provide services to public 14 10 17 1 3 42 13 53 8 523

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 29 15 4 2 9 1 77 6 145
2019 Does not provide services to public 39 26 14 4 2 13 2 77 6 705
2018 Provides services to public 48 26 12 1 0 12 2 85 1 91
2018 Does not provide services to public 37 30 16 3 2 11 1 76 5 552
2017 Provides services to public 52 23 10 0 2 13 1 86 2 115
2017 Does not provide services to public 30 30 13 3 1 19 3 78 5 586
2014 Provides services to public 38 28 11 2 0 16 6 83 2 108
2014 Does not provide services to public 31 24 17 1 2 20 5 73 4 523
2011 Provides services to public 36 34 15 4 2 8 1 77 7 117
2011 Does not provide services to public 38 28 16 2 2 15 0 78 4 573

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 19 81 145
2019 Does not provide services to public 12 88 703
2017 Provides services to public 19 81 117
2017 Does not provide services to public 12 88 587
2014 Provides services to public 12 88 106
2014 Does not provide services to public 11 89 520

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 86 14 26
2019 Does not provide services to public 89 11 88
2017 Provides services to public 78 22 23
2017 Does not provide services to public 89 11 70
2014 Provides services to public 84 16 12
2014 Does not provide services to public 79 21 55

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 55 26 14 4 0 0 0 82 4 22
2019 Does not provide services to public 55 30 4 5 3 3 0 88 8 76
2017 Provides services to public 67 28 0 5 0 0 0 95 5 18
2017 Does not provide services to public 60 31 4 3 2 0 0 91 5 61
2014 Provides services to public 70 20 0 11 0 0 0 89 11 10
2014 Does not provide services to public 72 24 0 4 0 0 0 96 4 43
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 65 22 8 3 0 1 1 89 3 144
2019 Does not provide services to public 66 21 5 2 3 2 0 89 5 709
2018 Provides services to public 70 15 9 4 2 0 0 85 6 94
2018 Does not provide services to public 66 24 5 2 2 1 0 91 4 544
2017 Provides services to public 67 21 8 2 2 0 0 88 4 118
2017 Does not provide services to public 61 23 6 4 3 2 1 87 7 589

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 49 7 12 0 0 0 81 12 25
2019 Does not provide services to public 35 42 10 8 2 1 2 79 10 178

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 40 12 5 3 1 1 79 9 145
2019 Does not provide services to public 42 36 13 5 2 2 0 80 7 708
2018 Provides services to public 49 36 11 2 2 0 2 85 4 94
2018 Does not provide services to public 37 42 12 6 1 2 0 81 7 552
2017 Provides services to public 36 37 14 4 6 2 1 75 11 118
2017 Does not provide services to public 31 46 12 5 3 3 0 79 9 588

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 34 37 16 7 6 1 0 71 13 145
2019 Does not provide services to public 32 36 17 9 4 3 0 70 13 709
2018 Provides services to public 47 38 8 4 4 0 0 84 8 93
2018 Does not provide services to public 29 36 17 11 5 1 0 66 17 552
2017 Provides services to public 40 29 11 14 5 1 1 70 19 117
2017 Does not provide services to public 22 40 17 13 5 2 0 64 19 589

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 28 19 15 12 1 2 52 27 145
2019 Does not provide services to public 30 31 21 9 8 0 1 61 17 708
2018 Provides services to public 23 34 20 11 9 0 3 59 20 93
2018 Does not provide services to public 27 32 22 9 8 0 2 61 17 550
2017 Provides services to public 25 28 19 11 11 1 6 56 23 118
2017 Does not provide services to public 27 29 21 10 10 0 3 58 21 588

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 19 39 23 8 9 0 2 60 16 143
2019 Does not provide services to public 19 32 27 14 8 0 0 51 22 708
2018 Provides services to public 16 33 30 14 8 0 0 49 21 93
2018 Does not provide services to public 12 23 34 17 13 0 1 35 31 552
2017 Provides services to public 21 28 26 11 12 0 1 50 24 118
2017 Does not provide services to public 16 24 31 17 10 0 2 41 27 590

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 25 35 26 6 7 1 1 61 13 142
2019 Does not provide services to public 24 34 23 13 5 0 1 59 19 705
2018 Provides services to public 22 36 25 7 9 0 2 59 16 92
2018 Does not provide services to public 14 28 29 16 11 1 1 42 28 547
2017 Provides services to public 26 29 20 10 13 0 2 56 24 118
2017 Does not provide services to public 21 27 28 14 8 0 2 48 23 586

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 26 35 19 13 5 1 1 63 18 145
2019 Does not provide services to public 26 30 22 13 8 1 1 56 21 706
2018 Provides services to public 23 35 24 11 6 0 0 59 18 93
2018 Does not provide services to public 17 27 25 15 15 1 1 44 30 551
2017 Provides services to public 33 21 18 13 12 1 3 57 25 117
2017 Does not provide services to public 21 23 24 18 10 1 2 46 29 589

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 45 26 12 8 5 0 4 74 13 144
2019 Does not provide services to public 37 30 16 9 6 0 2 68 15 704
2018 Provides services to public 41 26 21 4 5 0 4 69 9 93
2018 Does not provide services to public 29 28 21 12 8 1 2 58 21 551
2017 Provides services to public 35 29 17 5 7 1 6 69 13 117
2017 Does not provide services to public 31 25 21 10 7 1 5 60 19 590

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 32 13 6 10 0 2 70 17 145
2019 Does not provide services to public 28 30 20 13 7 0 0 59 21 707
2018 Provides services to public 36 32 19 5 6 0 0 69 12 93
2018 Does not provide services to public 20 29 22 17 11 0 1 49 28 553
2017 Provides services to public 29 29 22 9 8 1 1 60 17 118
2017 Does not provide services to public 24 26 27 15 7 0 1 50 23 589

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 32 34 24 6 3 0 1 67 9 143
2019 Does not provide services to public 34 35 18 7 3 0 1 71 11 707
2018 Provides services to public 44 34 15 4 2 1 0 78 6 94
2018 Does not provide services to public 27 38 23 6 4 0 1 66 10 550
2017 Provides services to public 45 28 16 4 6 0 1 74 10 118
2017 Does not provide services to public 35 34 17 7 4 1 2 71 11 588

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 31 38 19 9 3 0 1 69 12 144
2019 Does not provide services to public 28 34 22 11 4 0 1 63 15 705
2018 Provides services to public 35 31 18 11 3 1 0 67 15 94
2018 Does not provide services to public 18 36 27 11 6 0 1 55 18 549
2017 Provides services to public 40 26 19 5 8 0 2 68 13 117
2017 Does not provide services to public 24 35 22 13 5 0 1 59 19 589

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 36 35 15 9 3 0 2 73 12 144
2019 Does not provide services to public 34 30 20 10 5 0 1 65 14 706
2018 Provides services to public 56 28 7 6 2 1 0 85 9 93
2018 Does not provide services to public 28 37 20 9 5 0 1 66 14 550
2017 Provides services to public 50 23 13 3 6 1 3 76 10 118
2017 Does not provide services to public 32 35 19 8 4 0 1 68 13 589

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 46 28 13 9 3 0 1 75 12 143
2019 Does not provide services to public 51 26 13 5 4 0 1 78 9 707

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 37 35 18 6 1 1 3 74 8 144
2019 Does not provide services to public 42 33 16 6 2 0 1 75 9 705
2018 Provides services to public 54 24 15 6 0 1 0 79 6 93
2018 Does not provide services to public 32 34 20 10 3 0 1 67 13 544
2017 Provides services to public 39 35 14 5 5 2 1 75 10 118
2017 Does not provide services to public 38 33 17 6 2 1 2 74 8 587

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 59 21 11 3 3 0 2 82 7 143
2019 Does not provide services to public 56 25 11 5 3 0 1 81 7 704
2018 Provides services to public 62 17 15 2 3 1 1 80 5 93
2018 Does not provide services to public 47 26 14 6 5 0 1 74 11 548
2017 Provides services to public 63 17 9 5 1 0 5 84 7 116
2017 Does not provide services to public 54 23 13 4 3 0 3 79 8 587

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 74 12 5 1 2 1 4 91 3 143
2019 Does not provide services to public 78 11 4 1 0 0 5 95 1 702
2018 Provides services to public 77 9 9 1 1 1 3 89 2 93
2018 Does not provide services to public 71 15 6 2 1 0 5 90 3 547

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 66 16 8 3 3 1 4 86 6 145
2019 Does not provide services to public 77 10 6 3 2 0 2 89 5 704
2018 Provides services to public 83 4 3 1 2 1 6 94 3 93
2018 Does not provide services to public 79 10 4 2 2 1 2 92 4 550
2017 Provides services to public 75 8 3 2 2 1 9 92 5 118
2017 Does not provide services to public 78 9 4 3 1 1 4 92 4 588

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 27 10 2 3 0 2 84 5 144
2019 Does not provide services to public 59 26 9 4 2 0 1 86 5 701
2018 Provides services to public 64 17 11 3 0 1 4 85 3 94
2018 Does not provide services to public 60 24 9 4 1 0 1 86 5 548
2017 Provides services to public 61 22 7 3 3 0 5 87 6 117
2017 Does not provide services to public 65 21 8 2 0 1 3 90 3 589

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 19 8 4 2 0 2 85 7 144
2019 Does not provide services to public 65 18 8 4 4 0 1 84 8 700
2018 Provides services to public 69 12 11 3 1 1 4 84 4 94
2018 Does not provide services to public 66 18 8 4 2 1 1 85 6 548
2017 Provides services to public 74 10 6 4 2 0 4 87 7 118
2017 Does not provide services to public 67 15 7 5 3 0 2 85 8 589

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 56 14 4 1 1 0 24 92 2 144
2019 Does not provide services to public 61 10 4 2 0 0 23 93 2 697
2018 Provides services to public 66 8 5 1 0 2 19 93 1 91
2018 Does not provide services to public 52 13 4 2 1 0 29 90 4 543
2017 Provides services to public 58 11 6 1 2 0 23 89 3 118
2017 Does not provide services to public 58 10 4 1 0 1 26 93 2 590

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 64 17 13 1 0 0 6 86 1 144
2019 Does not provide services to public 73 16 5 1 1 0 4 92 2 700
2018 Provides services to public 67 20 6 1 2 1 4 91 3 94
2018 Does not provide services to public 64 22 7 1 1 1 5 90 2 545
2017 Provides services to public 68 13 8 1 2 0 9 89 3 116
2017 Does not provide services to public 72 15 6 2 0 0 6 92 2 588

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 61 11 8 6 8 0 6 76 15 144
2019 Does not provide services to public 76 10 6 3 3 0 1 88 6 701
2018 Provides services to public 72 12 6 3 3 1 4 88 5 93
2018 Does not provide services to public 76 10 4 3 3 0 4 89 7 549
2017 Provides services to public 66 10 8 4 2 0 10 84 7 118
2017 Does not provide services to public 73 11 6 3 2 1 4 88 5 590

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 54 25 9 5 4 0 2 81 9 145
2019 Does not provide services to public 59 25 10 3 1 0 2 85 4 703
2018 Provides services to public 52 27 10 4 3 1 4 82 7 94
2018 Does not provide services to public 53 29 12 3 1 0 2 83 4 549
2017 Provides services to public 58 22 10 4 0 0 5 85 4 117
2017 Does not provide services to public 58 25 10 4 1 1 3 85 5 588

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 16 37 32 10 3 0 1 54 14 144
2019 Does not provide services to public 17 34 36 11 2 0 0 51 13 708
2018 Provides services to public 15 35 40 6 5 0 0 49 11 92
2018 Does not provide services to public 11 30 36 15 7 0 0 42 22 550
2017 Provides services to public 15 36 28 13 7 0 1 51 21 118
2017 Does not provide services to public 12 30 38 14 6 0 0 42 20 588

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 5 19 39 28 8 0 1 37 24 144
2019 Does not provide services to public 6 19 41 24 9 0 0 33 25 703
2018 Provides services to public 7 16 33 32 11 0 0 44 23 92
2018 Does not provide services to public 10 22 39 19 9 0 0 28 32 540
2017 Provides services to public 9 12 36 32 9 0 2 42 21 117
2017 Does not provide services to public 4 24 40 20 10 0 1 30 29 589
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 23 37 17 12 7 3 1 24 76 145
2019 Does not provide services to public 28 36 19 7 7 2 1 28 72 705
2018 Provides services to public 28 34 24 11 2 1 0 28 72 94
2018 Does not provide services to public 35 29 19 9 4 3 1 36 64 551
2017 Provides services to public 33 22 25 11 6 2 1 34 66 118
2017 Does not provide services to public 33 24 20 8 9 4 2 35 65 589

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 58 42 106
2019 Does not provide services to public 54 46 489

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public 53 47 105
2019 Does not provide services to public 44 56 478
2018 Provides services to public 40 60 67
2018 Does not provide services to public 40 60 341

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 41 16 13 8 11 2 8 64 21 142
2019 Does not provide services to public 43 21 15 8 7 1 6 69 16 693
2018 Provides services to public 41 26 11 9 7 0 5 71 17 94
2018 Does not provide services to public 45 18 16 8 7 1 5 68 15 547

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 17 31 18 15 12 1 8 52 29 104
2019 Does not provide services to public 17 23 19 16 13 3 10 46 33 477
2018 Provides services to public 16 24 17 21 13 0 9 45 37 66
2018 Does not provide services to public 18 23 20 16 14 1 8 45 33 342
2017 Provides services to public 30 24 11 15 11 1 9 60 29 74
2017 Does not provide services to public 19 25 15 16 12 2 10 50 33 357

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public 9 27 17 17 23 1 6 39 44 104
2019 Does not provide services to public 8 16 18 21 25 3 9 27 52 475
2018 Provides services to public 8 14 17 19 32 0 11 24 57 66
2018 Does not provide services to public 3 18 16 19 34 2 7 24 58 341
2017 Provides services to public 5 16 13 29 25 3 8 24 61 74
2017 Does not provide services to public 4 12 14 23 36 2 9 18 66 356
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