2019 Public Service Employee Survey Results by Theme for CMSS Information Management and Chief Library / Enterprise IT Architecture and Security

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Natural Resources Canada 40 37 11 8 5 0 0 77 12 2843
2019 Corporate Management and Services Sector (CMSS) 36 36 11 10 7 0 0 73 17 352
2019 (CMSS)Chief Information Officer and Security 38 41 0 14 6 0 0 79 21 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 35 50 0 11 4 0 0 85 15 23

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Natural Resources Canada 36 34 12 11 7 0 0 70 17 2828
2019 Corporate Management and Services Sector (CMSS) 39 29 13 12 6 0 0 68 18 350
2019 (CMSS)Chief Information Officer and Security 32 34 11 16 7 0 0 66 23 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 50 21 12 11 6 0 0 71 17 23

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Natural Resources Canada 53 32 10 3 2 0 0 84 5 2822
2019 Corporate Management and Services Sector (CMSS) 48 33 11 4 4 0 0 81 8 353
2019 (CMSS)Chief Information Officer and Security 44 41 7 2 7 0 0 85 8 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 51 32 17 0 0 0 0 83 0 23

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Natural Resources Canada 46 36 10 6 3 0 0 82 9 2839
2019 Corporate Management and Services Sector (CMSS) 44 34 13 7 3 0 0 77 9 350
2019 (CMSS)Chief Information Officer and Security 39 39 11 7 3 0 0 79 11 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 40 41 12 7 0 0 0 81 7 23

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Natural Resources Canada 39 32 15 8 5 1 0 72 13 2835
2019 Corporate Management and Services Sector (CMSS) 37 30 16 10 6 1 0 68 16 351
2019 (CMSS)Chief Information Officer and Security 28 32 20 11 8 0 0 61 20 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 30 34 23 13 0 0 0 64 13 23

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Natural Resources Canada 37 35 14 9 4 0 0 72 13 2828
2019 Corporate Management and Services Sector (CMSS) 36 33 16 9 5 0 0 70 14 352
2019 (CMSS)Chief Information Officer and Security 29 33 23 8 7 0 0 62 15 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 25 35 32 8 0 0 0 60 8 23

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Natural Resources Canada 34 24 19 11 6 3 1 61 18 2839
2019 Corporate Management and Services Sector (CMSS) 33 27 18 10 10 3 1 61 20 353
2019 (CMSS)Chief Information Officer and Security 24 30 19 12 12 2 1 56 25 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 24 32 15 19 4 6 0 60 24 23
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Natural Resources Canada 51 26 12 4 3 1 3 80 7 2838
2019 Corporate Management and Services Sector (CMSS) 46 28 13 5 3 1 3 77 9 352
2019 (CMSS)Chief Information Officer and Security 41 36 15 3 5 0 0 77 8 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 55 33 12 0 0 0 0 88 0 23

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Natural Resources Canada 51 25 12 5 4 2 0 78 10 2838
2019 Corporate Management and Services Sector (CMSS) 46 26 13 8 5 3 0 74 13 352
2019 (CMSS)Chief Information Officer and Security 36 33 15 9 2 6 0 73 11 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 35 31 21 12 0 0 0 67 12 23

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Natural Resources Canada 45 31 10 8 5 1 0 77 13 2826
2019 Corporate Management and Services Sector (CMSS) 43 33 11 8 5 0 0 76 13 348
2019 (CMSS)Chief Information Officer and Security 32 41 15 8 5 0 0 72 13 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 31 39 12 17 0 0 0 71 17 23

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Natural Resources Canada 51 28 10 6 4 0 0 79 10 2845
2019 Corporate Management and Services Sector (CMSS) 48 29 10 8 5 0 0 77 13 352
2019 (CMSS)Chief Information Officer and Security 41 33 12 11 2 0 0 75 13 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 35 40 13 12 0 0 0 75 12 23

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Natural Resources Canada 31 31 16 9 6 8 0 67 16 2844
2019 Corporate Management and Services Sector (CMSS) 26 27 21 9 7 9 0 59 18 351
2019 (CMSS)Chief Information Officer and Security 23 28 20 11 11 7 0 54 24 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 29 28 12 12 14 6 0 61 27 23

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Natural Resources Canada 27 32 17 12 8 4 0 62 21 2836
2019 Corporate Management and Services Sector (CMSS) 24 27 22 14 8 4 0 54 23 350
2019 (CMSS)Chief Information Officer and Security 18 29 22 18 14 0 0 47 32 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 27 22 26 16 10 0 0 49 25 23

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Natural Resources Canada 19 29 20 15 10 7 0 51 27 2828
2019 Corporate Management and Services Sector (CMSS) 18 25 27 13 10 7 0 46 25 349
2019 (CMSS)Chief Information Officer and Security 10 22 37 13 14 3 0 33 28 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 6 36 37 16 0 6 0 44 17 23

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Natural Resources Canada 18 30 18 19 12 4 0 49 31 2837
2019 Corporate Management and Services Sector (CMSS) 17 30 20 20 11 4 0 48 31 348
2019 (CMSS)Chief Information Officer and Security 3 31 25 22 19 0 0 34 41 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 0 40 21 35 4 0 0 40 39 23
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Natural Resources Canada 31 35 14 13 7 0 0 67 19 2839
2019 Corporate Management and Services Sector (CMSS) 32 31 14 15 7 0 1 64 22 353
2019 (CMSS)Chief Information Officer and Security 25 24 18 20 11 0 3 50 32 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 37 23 11 15 14 0 0 60 29 23

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Natural Resources Canada 31 40 12 12 5 0 0 71 17 2830
2019 Corporate Management and Services Sector (CMSS) 31 34 16 11 7 0 0 66 18 351
2019 (CMSS)Chief Information Officer and Security 25 30 20 14 11 0 0 54 25 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 34 24 17 16 10 0 0 57 25 23

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Natural Resources Canada 41 32 12 8 5 1 1 74 14 2835
2019 Corporate Management and Services Sector (CMSS) 44 26 15 8 6 1 1 71 14 351
2019 (CMSS)Chief Information Officer and Security 34 27 22 11 4 0 1 62 15 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 18 47 23 8 4 0 0 65 12 23

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Natural Resources Canada 33 38 13 11 4 0 1 72 15 2834
2019 Corporate Management and Services Sector (CMSS) 29 40 14 10 5 0 1 70 16 352
2019 (CMSS)Chief Information Officer and Security 19 35 17 17 11 0 2 54 29 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 27 35 13 16 9 0 0 62 25 23

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Natural Resources Canada 22 31 18 15 11 3 0 55 27 2838
2019 Corporate Management and Services Sector (CMSS) 20 30 20 18 9 2 0 51 28 351
2019 (CMSS)Chief Information Officer and Security 8 25 27 23 13 3 0 35 37 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 4 24 34 23 9 6 0 30 35 23

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Natural Resources Canada 21 26 15 15 18 3 3 49 35 2842
2019 Corporate Management and Services Sector (CMSS) 17 27 17 17 18 1 2 46 37 353
2019 (CMSS)Chief Information Officer and Security 9 25 21 21 21 0 3 35 43 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 14 27 20 12 22 0 6 43 36 23

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Natural Resources Canada 51 24 13 4 3 1 4 79 7 2841
2019 Corporate Management and Services Sector (CMSS) 51 22 13 5 3 1 5 78 8 353
2019 (CMSS)Chief Information Officer and Security 59 21 9 4 3 2 2 83 7 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 65 28 4 0 4 0 0 92 4 23

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Natural Resources Canada 53 13 9 5 6 3 10 76 13 2833
2019 Corporate Management and Services Sector (CMSS) 51 9 7 9 10 2 13 70 22 352
2019 (CMSS)Chief Information Officer and Security 51 9 6 9 10 2 14 71 22 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 45 16 4 8 18 0 10 68 28 23

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Natural Resources Canada 46 24 15 6 4 2 4 74 10 2828
2019 Corporate Management and Services Sector (CMSS) 46 17 17 7 6 2 4 67 15 351
2019 (CMSS)Chief Information Officer and Security 37 17 24 6 11 0 5 57 18 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 35 31 16 0 13 0 6 69 14 23

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Natural Resources Canada 43 21 14 7 5 5 5 71 13 2825
2019 Corporate Management and Services Sector (CMSS) 39 20 14 9 9 4 6 65 19 351
2019 (CMSS)Chief Information Officer and Security 31 20 22 5 14 2 7 56 20 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 32 25 25 0 13 0 6 60 14 23

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Natural Resources Canada 48 13 11 8 9 4 7 68 19 2827
2019 Corporate Management and Services Sector (CMSS) 50 12 11 7 10 3 8 69 19 351
2019 (CMSS)Chief Information Officer and Security 53 7 9 11 10 3 6 67 24 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 51 8 8 4 18 0 11 66 25 23

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Natural Resources Canada 68 15 6 3 2 2 5 89 5 2834
2019 Corporate Management and Services Sector (CMSS) 66 14 6 3 4 1 5 86 8 353
2019 (CMSS)Chief Information Officer and Security 68 15 7 5 2 0 3 86 6 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 83 13 4 0 0 0 0 96 0 23

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Natural Resources Canada 74 8 4 2 2 4 4 90 5 2829
2019 Corporate Management and Services Sector (CMSS) 72 7 6 2 3 4 5 88 6 351
2019 (CMSS)Chief Information Officer and Security 72 7 4 5 5 3 3 85 11 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 83 10 8 0 0 0 0 92 0 23

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Natural Resources Canada 79 5 2 1 1 2 9 95 2 2826
2019 Corporate Management and Services Sector (CMSS) 79 5 3 0 2 2 9 94 3 353
2019 (CMSS)Chief Information Officer and Security 88 3 2 0 0 2 6 98 0 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 90 4 0 0 0 0 6 100 0 23

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Natural Resources Canada 36 36 13 10 5 0 0 72 15 2830
2019 Corporate Management and Services Sector (CMSS) 34 36 13 10 7 0 0 70 17 349
2019 (CMSS)Chief Information Officer and Security 34 36 13 7 10 0 0 71 16 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 45 39 4 11 0 0 0 84 11 23

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Natural Resources Canada 42 33 14 8 4 0 0 74 12 2831
2019 Corporate Management and Services Sector (CMSS) 42 31 14 8 6 0 0 73 13 351
2019 (CMSS)Chief Information Officer and Security 35 32 20 8 5 0 0 67 13 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 45 31 12 12 0 0 0 77 12 23

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Natural Resources Canada 32 39 14 9 4 0 1 72 14 2807
2019 Corporate Management and Services Sector (CMSS) 36 34 15 10 5 0 0 71 15 349
2019 (CMSS)Chief Information Officer and Security 32 31 21 11 5 0 0 63 16 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 38 39 19 4 0 0 0 77 4 23

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Natural Resources Canada 21 42 19 9 4 4 0 66 14 2837
2019 Corporate Management and Services Sector (CMSS) 23 39 22 7 5 3 0 65 12 352
2019 (CMSS)Chief Information Officer and Security 19 36 26 7 8 4 0 57 16 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 28 39 26 4 0 4 0 69 4 23

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Natural Resources Canada 47 30 10 8 5 0 0 77 13 2834
2019 Corporate Management and Services Sector (CMSS) 51 29 8 6 5 0 1 81 11 351
2019 (CMSS)Chief Information Officer and Security 55 26 5 9 3 0 2 83 12 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 54 27 6 8 0 0 6 86 8 23

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Natural Resources Canada 35 33 17 8 5 0 1 69 14 2833
2019 Corporate Management and Services Sector (CMSS) 39 28 19 7 6 0 1 68 13 352
2019 (CMSS)Chief Information Officer and Security 38 26 22 6 6 0 2 65 12 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 39 28 32 0 0 0 0 68 0 22

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Natural Resources Canada 59 20 7 5 4 2 3 83 9 2838
2019 Corporate Management and Services Sector (CMSS) 60 20 6 6 3 3 2 84 9 353
2019 (CMSS)Chief Information Officer and Security 60 24 5 5 0 2 4 90 6 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 66 16 4 8 0 0 6 87 9 23

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Natural Resources Canada 30 37 33 2846
2019 Corporate Management and Services Sector (CMSS) 35 30 35 353
2019 (CMSS)Chief Information Officer and Security 39 28 33 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 27 31 42 23

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Natural Resources Canada 17 20 31 9 17 6 839
2019 Corporate Management and Services Sector (CMSS) 21 19 44 5 7 4 120
2019 (CMSS)Chief Information Officer and Security 32 13 36 4 10 4 25
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Natural Resources Canada 40 39 10 7 3 0 0 80 10 2833
2019 Corporate Management and Services Sector (CMSS) 41 34 14 7 4 0 0 75 11 352
2019 (CMSS)Chief Information Officer and Security 35 35 19 7 5 0 0 69 12 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 44 29 27 0 0 0 0 73 0 23

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Natural Resources Canada 20 42 20 12 4 2 0 64 16 2837
2019 Corporate Management and Services Sector (CMSS) 18 40 23 12 4 2 0 60 16 351
2019 (CMSS)Chief Information Officer and Security 13 42 24 14 5 2 0 56 19 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 17 38 32 13 0 0 0 54 13 23

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Natural Resources Canada 8 21 37 24 9 1 1 33 29 2839
2019 Corporate Management and Services Sector (CMSS) 11 26 32 21 8 0 1 30 37 352
2019 (CMSS)Chief Information Officer and Security 19 28 31 18 4 0 0 22 47 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 26 17 36 13 8 0 0 21 43 23

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Natural Resources Canada 7 14 24 32 18 3 1 53 22 2834
2019 Corporate Management and Services Sector (CMSS) 10 20 24 25 16 3 2 43 32 350
2019 (CMSS)Chief Information Officer and Security 18 26 24 19 12 2 0 31 45 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 22 30 12 19 17 0 0 36 52 23

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Natural Resources Canada 17 25 29 17 9 1 2 27 43 2830
2019 Corporate Management and Services Sector (CMSS) 12 23 30 18 11 2 3 31 37 350
2019 (CMSS)Chief Information Officer and Security 22 24 31 18 3 2 0 22 47 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 33 6 43 13 5 0 0 18 39 22

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Natural Resources Canada 8 16 31 27 17 1 2 45 24 2826
2019 Corporate Management and Services Sector (CMSS) 8 16 28 27 19 0 2 47 24 349
2019 (CMSS)Chief Information Officer and Security 6 17 26 34 13 0 3 49 24 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 4 8 34 38 16 0 0 54 12 23

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Natural Resources Canada 14 20 27 20 13 2 2 35 36 2834
2019 Corporate Management and Services Sector (CMSS) 22 20 23 18 14 1 2 33 43 351
2019 (CMSS)Chief Information Officer and Security 30 16 25 18 7 0 3 26 48 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 25 24 30 7 14 0 0 22 49 23

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Natural Resources Canada 8 15 26 26 19 3 3 48 25 2820
2019 Corporate Management and Services Sector (CMSS) 13 18 27 22 16 3 2 39 33 351
2019 (CMSS)Chief Information Officer and Security 23 19 28 11 17 1 1 28 43 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 24 13 21 17 21 0 4 39 39 23

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Natural Resources Canada 15 24 30 17 10 2 2 28 40 2832
2019 Corporate Management and Services Sector (CMSS) 12 21 32 20 10 1 4 32 34 351
2019 (CMSS)Chief Information Officer and Security 17 25 37 16 4 0 2 20 43 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 29 8 31 19 12 0 0 32 37 23

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Natural Resources Canada 6 15 33 28 14 1 2 44 22 2838
2019 Corporate Management and Services Sector (CMSS) 6 13 37 27 14 1 2 43 19 352
2019 (CMSS)Chief Information Officer and Security 8 14 32 28 17 0 0 45 22 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 4 13 41 23 19 0 0 42 17 23

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Natural Resources Canada 14 31 24 18 7 5 0 48 26 2825
2019 Corporate Management and Services Sector (CMSS) 12 30 25 19 9 4 0 45 29 349
2019 (CMSS)Chief Information Officer and Security 7 27 31 20 15 0 0 34 35 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 12 25 29 24 10 0 0 37 34 22

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Natural Resources Canada 47 27 9 9 7 1 0 75 16 2839
2019 Corporate Management and Services Sector (CMSS) 49 27 8 8 6 1 0 77 14 352
2019 (CMSS)Chief Information Officer and Security 43 34 6 10 7 0 0 77 18 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 61 27 0 8 4 0 0 88 12 23

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Natural Resources Canada 52 31 7 7 3 0 0 84 10 2838
2019 Corporate Management and Services Sector (CMSS) 47 34 6 9 4 0 0 81 13 352
2019 (CMSS)Chief Information Officer and Security 42 33 6 12 6 0 0 75 19 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 63 25 4 4 4 0 0 88 8 23

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Natural Resources Canada 49 32 11 6 2 1 0 81 8 2842
2019 Corporate Management and Services Sector (CMSS) 44 33 13 6 3 1 0 78 9 353
2019 (CMSS)Chief Information Officer and Security 34 46 10 9 2 0 0 80 11 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 48 40 12 0 0 0 0 88 0 23

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Natural Resources Canada 37 37 14 6 3 3 0 76 10 2818
2019 Corporate Management and Services Sector (CMSS) 40 35 15 6 2 3 0 77 8 351
2019 (CMSS)Chief Information Officer and Security 35 33 17 9 2 3 0 71 11 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 43 29 18 10 0 0 0 72 10 22

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Natural Resources Canada 41 36 13 4 2 4 0 80 7 2825
2019 Corporate Management and Services Sector (CMSS) 43 34 13 2 1 6 1 82 4 351
2019 (CMSS)Chief Information Officer and Security 38 41 12 1 2 7 0 84 3 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 38 41 12 4 0 6 0 84 4 23

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Natural Resources Canada 49 33 10 5 3 0 0 83 8 2835
2019 Corporate Management and Services Sector (CMSS) 46 36 11 4 3 0 0 81 7 351
2019 (CMSS)Chief Information Officer and Security 42 37 11 5 5 0 0 80 10 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 55 33 12 0 0 0 0 88 0 23

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Natural Resources Canada 31 26 14 10 7 6 5 65 19 2841
2019 Corporate Management and Services Sector (CMSS) 32 25 17 10 7 3 6 63 18 353
2019 (CMSS)Chief Information Officer and Security 28 29 20 9 7 1 5 61 17 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 40 31 4 15 0 4 6 79 17 23

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Natural Resources Canada 28 36 14 12 5 3 2 67 18 2840
2019 Corporate Management and Services Sector (CMSS) 31 34 13 10 6 4 2 70 17 351
2019 (CMSS)Chief Information Officer and Security 20 38 16 12 11 3 0 59 24 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 22 39 21 13 0 4 0 64 14 23

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Natural Resources Canada 29 36 19 9 4 2 0 67 13 2832
2019 Corporate Management and Services Sector (CMSS) 26 35 18 11 5 4 0 64 17 350
2019 (CMSS)Chief Information Officer and Security 18 33 18 14 9 8 0 55 25 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 16 34 13 15 6 15 0 59 25 23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Natural Resources Canada 20 22 19 12 12 12 3 49 28 2836
2019 Corporate Management and Services Sector (CMSS) 21 23 18 13 11 11 3 51 28 353
2019 (CMSS)Chief Information Officer and Security 19 25 18 12 14 12 0 50 30 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 18 18 34 8 8 14 0 43 18 23

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Natural Resources Canada 41 43 5 9 3 0 0 84 12 2843
2019 Corporate Management and Services Sector (CMSS) 42 38 7 10 3 0 0 80 13 352
2019 (CMSS)Chief Information Officer and Security 30 42 11 14 3 0 0 72 17 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 37 42 17 4 0 0 0 79 4 23

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Natural Resources Canada 51 33 6 7 3 0 0 83 11 2843
2019 Corporate Management and Services Sector (CMSS) 50 32 5 7 5 0 0 83 12 353
2019 (CMSS)Chief Information Officer and Security 48 37 2 8 6 0 0 85 14 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 41 51 0 8 0 0 0 92 8 23

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Natural Resources Canada 55 31 7 5 2 0 0 86 7 2826
2019 Corporate Management and Services Sector (CMSS) 49 37 5 4 4 0 1 87 8 348
2019 (CMSS)Chief Information Officer and Security 49 41 2 3 2 2 2 93 5 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 62 38 0 0 0 0 0 100 0 23

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Natural Resources Canada 68 17 5 6 3 0 1 86 9 2836
2019 Corporate Management and Services Sector (CMSS) 60 23 7 8 1 0 1 83 9 352
2019 (CMSS)Chief Information Officer and Security 57 24 7 8 2 0 2 83 10 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 70 18 12 0 0 0 0 88 0 23

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Natural Resources Canada 68 16 7 5 2 0 2 86 7 2841
2019 Corporate Management and Services Sector (CMSS) 65 20 9 5 1 0 0 85 6 352
2019 (CMSS)Chief Information Officer and Security 61 22 11 6 0 0 0 82 6 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 78 5 12 6 0 0 0 82 6 23

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Natural Resources Canada 82 9 4 1 1 0 2 93 2 2830
2019 Corporate Management and Services Sector (CMSS) 82 12 3 2 1 0 0 94 3 349
2019 (CMSS)Chief Information Officer and Security 80 17 1 2 0 0 0 97 2 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 92 4 4 0 0 0 0 96 0 23

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Natural Resources Canada 36 26 17 6 3 10 1 70 11 2841
2019 Corporate Management and Services Sector (CMSS) 42 26 18 6 1 6 1 73 8 353
2019 (CMSS)Chief Information Officer and Security 44 25 21 4 0 5 0 73 4 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 29 40 17 0 0 13 0 80 0 23

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Natural Resources Canada 34 47 9 6 2 1 2 83 8 2834
2019 Corporate Management and Services Sector (CMSS) 35 45 8 6 2 1 4 84 7 352
2019 (CMSS)Chief Information Officer and Security 34 48 13 4 1 0 0 82 5 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 48 48 4 0 0 0 0 96 0 23

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Natural Resources Canada 54 26 9 3 1 5 2 86 5 2836
2019 Corporate Management and Services Sector (CMSS) 56 28 6 2 1 5 3 91 3 352
2019 (CMSS)Chief Information Officer and Security 47 41 5 0 0 7 0 95 0 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 57 43 0 0 0 0 0 100 0 23

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Natural Resources Canada 11 89 2833
2019 Corporate Management and Services Sector (CMSS) 13 87 349
2019 (CMSS)Chief Information Officer and Security 11 89 67

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Natural Resources Canada 46 54 330
2019 Corporate Management and Services Sector (CMSS) 48 52 47

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Natural Resources Canada 63 37 330
2019 Corporate Management and Services Sector (CMSS) 43 57 47

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Natural Resources Canada 7 93 330

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Natural Resources Canada 0 100 330
2019 Corporate Management and Services Sector (CMSS) 0 100 47

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Natural Resources Canada 5 95 330

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Natural Resources Canada 4 96 330

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Natural Resources Canada 4 96 330

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Natural Resources Canada 36 64 328
2019 Corporate Management and Services Sector (CMSS) 33 67 46

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Natural Resources Canada 39 61 328
2019 Corporate Management and Services Sector (CMSS) 36 64 46

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Natural Resources Canada 47 53 328
2019 Corporate Management and Services Sector (CMSS) 34 66 46

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Natural Resources Canada 43 57 328
2019 Corporate Management and Services Sector (CMSS) 40 60 46

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Natural Resources Canada 34 66 328
2019 Corporate Management and Services Sector (CMSS) 37 63 46

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Natural Resources Canada 50 50 328
2019 Corporate Management and Services Sector (CMSS) 50 50 46

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Natural Resources Canada 32 68 328
2019 Corporate Management and Services Sector (CMSS) 28 72 46

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Corporate Management and Services Sector (CMSS) 0 100 46

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Natural Resources Canada 7 93 328

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Natural Resources Canada 11 89 328

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Natural Resources Canada 46 54 328
2019 Corporate Management and Services Sector (CMSS) 43 57 46

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Natural Resources Canada 20 80 328
2019 Corporate Management and Services Sector (CMSS) 20 80 46

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Natural Resources Canada 11 89 328
2019 Corporate Management and Services Sector (CMSS) 11 89 46

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Natural Resources Canada 58 42 328
2019 Corporate Management and Services Sector (CMSS) 65 35 46

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Natural Resources Canada 23 77 328
2019 Corporate Management and Services Sector (CMSS) 28 72 46

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Natural Resources Canada 9 91 328
2019 Corporate Management and Services Sector (CMSS) 13 87 46

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Natural Resources Canada 22 78 328
2019 Corporate Management and Services Sector (CMSS) 24 76 46

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Natural Resources Canada 11 89 328

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Natural Resources Canada 9 91 328
2019 Corporate Management and Services Sector (CMSS) 17 83 46

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Natural Resources Canada 9 91 328

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Natural Resources Canada 10 90 328
2019 Corporate Management and Services Sector (CMSS) 14 86 46

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Natural Resources Canada 24 76 328
2019 Corporate Management and Services Sector (CMSS) 19 81 46

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Natural Resources Canada 7 93 300
2019 Corporate Management and Services Sector (CMSS) 14 86 38

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Natural Resources Canada 19 81 300
2019 Corporate Management and Services Sector (CMSS) 20 80 38

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Natural Resources Canada 9 91 300
2019 Corporate Management and Services Sector (CMSS) 15 85 38

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Natural Resources Canada 6 94 300
2019 Corporate Management and Services Sector (CMSS) 12 88 38

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Natural Resources Canada 11 89 300
2019 Corporate Management and Services Sector (CMSS) 14 86 38

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Natural Resources Canada 6 94 300

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Natural Resources Canada 6 94 300
2019 Corporate Management and Services Sector (CMSS) 17 83 38

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Natural Resources Canada 10 90 300

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Natural Resources Canada 11 89 300

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Natural Resources Canada 30 70 300
2019 Corporate Management and Services Sector (CMSS) 20 80 38

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Natural Resources Canada 10 90 300

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Natural Resources Canada 48 52 300
2019 Corporate Management and Services Sector (CMSS) 39 61 38

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Corporate Management and Services Sector (CMSS) 0 100 38

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Natural Resources Canada 54 46 300
2019 Corporate Management and Services Sector (CMSS) 44 56 38

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Natural Resources Canada 5 95 300

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Natural Resources Canada 13 87 300

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Natural Resources Canada 14 86 2836
2019 Corporate Management and Services Sector (CMSS) 19 81 350
2019 (CMSS)Chief Information Officer and Security 16 84 67

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Natural Resources Canada 16 14 17 7 6 31 8 50 21 2839
2019 Corporate Management and Services Sector (CMSS) 17 17 20 6 6 27 7 50 19 350
2019 (CMSS)Chief Information Officer and Security 14 21 15 3 9 32 5 57 19 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 3 20 23 4 8 42 0 40 20 23

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Natural Resources Canada 32 29 16 6 4 11 1 69 12 2840
2019 Corporate Management and Services Sector (CMSS) 29 32 17 6 4 11 1 70 11 352
2019 (CMSS)Chief Information Officer and Security 28 37 12 6 5 13 0 74 12 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 12 34 23 7 4 19 0 57 14 23

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Natural Resources Canada 6 94 2836
2019 Corporate Management and Services Sector (CMSS) 6 94 352

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Natural Resources Canada 44 56 183
2019 Corporate Management and Services Sector (CMSS) 37 63 21

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Natural Resources Canada 79 21 183
2019 Corporate Management and Services Sector (CMSS) 68 32 21

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Natural Resources Canada 4 96 183

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Natural Resources Canada 0 100 183
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Natural Resources Canada 6 94 183

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Natural Resources Canada 4 96 183
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Natural Resources Canada 4 96 183

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Natural Resources Canada 19 81 181

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Natural Resources Canada 22 78 181
2019 Corporate Management and Services Sector (CMSS) 24 76 21

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Natural Resources Canada 16 84 181

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Natural Resources Canada 8 92 181

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Natural Resources Canada 32 68 181
2019 Corporate Management and Services Sector (CMSS) 33 67 21

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Natural Resources Canada 32 68 181
2019 Corporate Management and Services Sector (CMSS) 34 66 21

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Natural Resources Canada 5 95 181
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Natural Resources Canada 6 94 181

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Natural Resources Canada 11 89 181

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Natural Resources Canada 16 84 181

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Natural Resources Canada 0 100 181
2019 Corporate Management and Services Sector (CMSS) 0 100 21

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Natural Resources Canada 13 87 181

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Natural Resources Canada 24 76 179
2019 Corporate Management and Services Sector (CMSS) 25 75 20

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Natural Resources Canada 8 92 179

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Natural Resources Canada 5 95 179
2019 Corporate Management and Services Sector (CMSS) 0 100 20

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Natural Resources Canada 16 84 179

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Natural Resources Canada 5 95 179

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Natural Resources Canada 5 95 179

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Natural Resources Canada 6 94 179

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Natural Resources Canada 9 91 179

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Natural Resources Canada 56 44 179
2019 Corporate Management and Services Sector (CMSS) 45 55 20

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Natural Resources Canada 5 95 157

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Natural Resources Canada 13 87 157

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Natural Resources Canada 4 96 157

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Natural Resources Canada 4 96 157

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Natural Resources Canada 3 97 157

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Natural Resources Canada 5 95 157

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Natural Resources Canada 14 86 157

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Natural Resources Canada 9 91 157

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Natural Resources Canada 22 78 157

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Natural Resources Canada 7 93 157

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Natural Resources Canada 44 56 157

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Natural Resources Canada 63 37 157

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Natural Resources Canada 5 95 157

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Natural Resources Canada 10 90 157

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Natural Resources Canada 8 92 2837
2019 Corporate Management and Services Sector (CMSS) 10 90 351
2019 (CMSS)Chief Information Officer and Security 8 92 67

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Natural Resources Canada 19 13 20 4 3 35 7 54 12 2836
2019 Corporate Management and Services Sector (CMSS) 20 16 22 3 3 30 6 56 10 351
2019 (CMSS)Chief Information Officer and Security 14 23 18 3 5 28 9 58 13 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 3 23 23 4 0 46 0 50 7 23

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Natural Resources Canada 33 28 17 4 3 13 1 72 8 2829
2019 Corporate Management and Services Sector (CMSS) 31 25 20 3 3 15 1 68 7 350
2019 (CMSS)Chief Information Officer and Security 27 29 18 9 3 11 2 65 14 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 13 25 37 8 0 18 0 46 9 22

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Natural Resources Canada 12 88 2840
2019 Corporate Management and Services Sector (CMSS) 17 83 353
2019 (CMSS)Chief Information Officer and Security 12 88 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 8 92 23

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Natural Resources Canada 82 18 338
2019 Corporate Management and Services Sector (CMSS) 79 21 60

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Natural Resources Canada 58 29 5 6 2 0 0 87 8 276
2019 Corporate Management and Services Sector (CMSS) 62 27 5 5 0 0 0 90 5 47
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Natural Resources Canada 62 22 9 3 3 2 0 85 6 2842
2019 Corporate Management and Services Sector (CMSS) 60 20 12 3 3 2 0 82 6 352
2019 (CMSS)Chief Information Officer and Security 56 25 12 4 0 3 0 83 4 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 56 29 8 8 0 0 0 85 8 23

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Natural Resources Canada 19 44 15 11 4 4 3 67 17 843
2019 Corporate Management and Services Sector (CMSS) 19 35 18 10 7 4 6 60 19 121
2019 (CMSS)Chief Information Officer and Security 14 44 12 12 14 0 5 60 27 25

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Natural Resources Canada 30 43 14 7 3 3 0 75 10 2834
2019 Corporate Management and Services Sector (CMSS) 31 40 14 7 4 3 0 74 12 351
2019 (CMSS)Chief Information Officer and Security 20 57 10 5 8 0 0 77 13 65
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 13 68 12 8 0 0 0 81 8 23

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Natural Resources Canada 27 35 17 12 7 2 0 63 19 2836
2019 Corporate Management and Services Sector (CMSS) 26 35 20 9 7 4 0 63 16 350
2019 (CMSS)Chief Information Officer and Security 21 35 21 10 10 3 0 59 20 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 29 32 16 8 10 6 0 64 19 22

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Natural Resources Canada 24 28 21 11 14 0 1 53 26 2841
2019 Corporate Management and Services Sector (CMSS) 22 29 21 12 15 0 1 52 27 351
2019 (CMSS)Chief Information Officer and Security 29 28 17 12 11 0 2 59 24 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 19 30 19 18 10 0 4 52 29 23

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Natural Resources Canada 20 31 25 15 9 0 1 51 24 2830
2019 Corporate Management and Services Sector (CMSS) 23 30 21 14 10 0 1 54 25 350
2019 (CMSS)Chief Information Officer and Security 20 29 20 18 11 0 2 50 29 65
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 28 27 18 27 0 0 0 55 27 22

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Natural Resources Canada 29 32 21 11 6 0 1 62 17 2825
2019 Corporate Management and Services Sector (CMSS) 33 31 20 8 7 0 1 64 16 351
2019 (CMSS)Chief Information Officer and Security 28 32 24 4 10 0 2 62 14 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 36 35 26 4 0 0 0 70 4 23

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Natural Resources Canada 21 26 22 16 13 1 1 49 29 2816
2019 Corporate Management and Services Sector (CMSS) 20 23 21 21 14 0 1 44 35 349
2019 (CMSS)Chief Information Officer and Security 9 23 19 24 25 0 0 32 48 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 14 15 12 33 26 0 0 29 58 23

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Natural Resources Canada 46 26 14 6 4 0 4 75 10 2822
2019 Corporate Management and Services Sector (CMSS) 56 21 11 5 2 0 4 80 8 346
2019 (CMSS)Chief Information Officer and Security 55 21 13 3 0 0 8 83 3 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 58 22 11 4 0 0 4 84 4 23

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Natural Resources Canada 32 30 20 10 8 0 1 62 18 2825
2019 Corporate Management and Services Sector (CMSS) 39 29 19 8 5 0 0 68 13 349
2019 (CMSS)Chief Information Officer and Security 38 35 17 5 3 2 0 74 8 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 36 29 23 12 0 0 0 65 12 22

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Natural Resources Canada 27 36 21 9 5 1 1 64 14 2831
2019 Corporate Management and Services Sector (CMSS) 33 32 18 9 6 0 1 66 16 352
2019 (CMSS)Chief Information Officer and Security 19 33 26 13 8 0 1 53 21 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 26 25 26 19 4 0 0 52 23 23

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Natural Resources Canada 25 34 23 11 6 0 1 60 17 2831
2019 Corporate Management and Services Sector (CMSS) 28 28 21 15 7 0 1 56 22 351
2019 (CMSS)Chief Information Officer and Security 24 29 25 12 11 0 0 53 23 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 25 28 30 10 8 0 0 53 17 23

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Natural Resources Canada 28 32 21 11 6 0 1 61 18 2821
2019 Corporate Management and Services Sector (CMSS) 33 28 19 11 9 0 0 61 19 350
2019 (CMSS)Chief Information Officer and Security 26 35 15 10 13 0 0 61 23 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 31 29 26 7 6 0 0 61 13 23

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Natural Resources Canada 43 25 16 9 6 0 1 69 15 2825
2019 Corporate Management and Services Sector (CMSS) 48 19 15 9 7 1 0 69 16 349
2019 (CMSS)Chief Information Officer and Security 47 16 17 8 9 2 0 65 18 65
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 61 15 20 0 4 0 0 76 4 22

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Natural Resources Canada 35 33 18 9 4 0 1 69 13 2810
2019 Corporate Management and Services Sector (CMSS) 41 30 14 7 6 0 2 73 13 348
2019 (CMSS)Chief Information Officer and Security 36 27 21 10 5 0 2 64 15 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 43 16 28 9 4 0 0 59 13 23

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Natural Resources Canada 57 24 11 4 3 0 1 82 7 2813
2019 Corporate Management and Services Sector (CMSS) 61 20 9 4 3 1 2 84 7 348
2019 (CMSS)Chief Information Officer and Security 57 21 11 5 3 0 3 81 8 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 57 28 12 0 4 0 0 84 4 22

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Natural Resources Canada 77 9 4 1 1 1 6 93 3 2814
2019 Corporate Management and Services Sector (CMSS) 79 7 5 1 1 0 6 92 3 352
2019 (CMSS)Chief Information Officer and Security 82 7 3 0 0 0 9 97 0 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 87 5 0 0 0 0 8 100 0 23

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Natural Resources Canada 73 12 6 3 3 1 2 87 7 2826
2019 Corporate Management and Services Sector (CMSS) 71 13 6 3 2 1 4 88 6 351
2019 (CMSS)Chief Information Officer and Security 66 21 1 5 2 0 6 92 7 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 71 21 4 4 0 0 0 92 4 23

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Natural Resources Canada 58 26 10 3 2 0 1 85 5 2824
2019 Corporate Management and Services Sector (CMSS) 56 25 11 4 2 0 1 83 6 351
2019 (CMSS)Chief Information Officer and Security 52 28 15 3 2 0 0 80 5 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 35 54 12 0 0 0 0 88 0 23

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Natural Resources Canada 60 20 9 6 4 0 1 80 10 2818
2019 Corporate Management and Services Sector (CMSS) 64 16 9 7 2 0 1 81 10 349
2019 (CMSS)Chief Information Officer and Security 57 19 11 7 3 2 1 79 10 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 60 14 14 12 0 0 0 74 12 22

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Natural Resources Canada 62 12 6 2 1 0 18 90 3 2805
2019 Corporate Management and Services Sector (CMSS) 57 11 9 4 1 0 18 83 7 348
2019 (CMSS)Chief Information Officer and Security 46 13 17 3 0 0 21 74 4 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 56 7 10 6 0 0 21 81 7 23

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Natural Resources Canada 75 14 5 1 1 0 4 93 2 2821
2019 Corporate Management and Services Sector (CMSS) 73 16 5 1 2 0 3 92 3 349
2019 (CMSS)Chief Information Officer and Security 65 23 7 0 2 0 3 91 2 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 70 21 9 0 0 0 0 91 0 23

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Natural Resources Canada 73 13 5 3 3 0 3 88 7 2832
2019 Corporate Management and Services Sector (CMSS) 75 16 2 2 1 0 3 94 4 352
2019 (CMSS)Chief Information Officer and Security 77 17 4 0 1 0 1 94 1 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 66 26 4 0 4 0 0 93 4 23

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Natural Resources Canada 56 26 12 3 1 0 2 84 5 2821
2019 Corporate Management and Services Sector (CMSS) 57 23 12 4 2 0 2 82 6 347
2019 (CMSS)Chief Information Officer and Security 53 23 11 6 5 0 3 78 11 66
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 57 27 8 4 4 0 0 84 8 22

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Natural Resources Canada 16 36 33 11 4 0 0 52 15 2843
2019 Corporate Management and Services Sector (CMSS) 18 33 30 14 5 0 0 51 18 353
2019 (CMSS)Chief Information Officer and Security 13 33 32 19 3 0 0 46 22 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 23 27 33 17 0 0 0 50 17 23

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Natural Resources Canada 7 18 38 26 11 0 0 37 25 2820
2019 Corporate Management and Services Sector (CMSS) 7 22 39 22 9 0 0 32 29 347
2019 (CMSS)Chief Information Officer and Security 11 15 47 22 5 0 0 27 26 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 13 12 33 29 13 0 0 42 25 23
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Natural Resources Canada 25 32 21 10 10 2 1 26 74 2839
2019 Corporate Management and Services Sector (CMSS) 26 37 18 8 10 1 1 26 74 349
2019 (CMSS)Chief Information Officer and Security 36 36 16 3 7 1 0 37 63 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 25 50 16 0 10 0 0 25 75 23

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Natural Resources Canada 58 42 2050
2019 Corporate Management and Services Sector (CMSS) 55 45 259
2019 (CMSS)Chief Information Officer and Security 54 46 42
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 59 41 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Natural Resources Canada 44 56 2022
2019 Corporate Management and Services Sector (CMSS) 43 57 256
2019 (CMSS)Chief Information Officer and Security 52 48 42
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 54 46 17

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Natural Resources Canada 42 17 13 8 9 1 9 67 19 2807
2019 Corporate Management and Services Sector (CMSS) 33 17 19 11 12 2 6 55 25 347
2019 (CMSS)Chief Information Officer and Security 25 17 21 12 15 3 7 46 30 67
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 23 21 25 13 8 4 8 49 23 23

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Natural Resources Canada 10 22 18 19 23 2 6 35 46 2032
2019 Corporate Management and Services Sector (CMSS) 13 22 17 15 22 2 10 39 42 258
2019 (CMSS)Chief Information Officer and Security 3 29 17 11 21 2 17 39 40 42
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 0 29 25 11 20 5 11 34 36 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Natural Resources Canada 6 17 16 20 34 2 5 24 59 2031
2019 Corporate Management and Services Sector (CMSS) 6 17 15 18 34 3 6 26 58 257
2019 (CMSS)Chief Information Officer and Security 3 24 10 18 28 6 11 32 56 42
2019 CMSS Information Management and Chief Library / Enterprise IT Architecture and Security 0 25 13 26 26 10 0 28 58 17
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