2019 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - ES

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 36 39 11 6 8 0 0 75 14 133
2008 ES-03 18 59 12 0 12 0 0 76 12 17
2008 ES-04 37 39 12 5 7 0 0 76 12 41
2008 ES-05 28 44 13 6 9 0 0 72 16 32
2008 ES-06 41 37 7 11 4 0 0 78 15 27

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 42 41 8 6 2 0 0 83 8 133
2008 ES-03 35 47 6 0 12 0 0 82 12 17
2008 ES-04 44 41 10 5 0 0 0 85 5 41
2008 ES-05 38 41 9 13 0 0 0 78 13 32
2008 ES-06 37 48 4 7 4 0 0 85 11 27

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 29 47 11 8 3 2 0 77 11 133
2008 ES-03 41 47 6 0 6 0 0 88 6 17
2008 ES-04 24 52 14 5 2 2 0 78 7 42
2008 ES-05 19 55 13 13 0 0 0 74 13 31
2008 ES-06 33 26 15 15 7 4 0 62 23 27

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 28 33 17 15 4 3 0 63 19 134
2008 ES-03 41 24 18 6 6 6 0 69 13 17
2008 ES-04 26 40 14 17 2 0 0 67 19 42
2008 ES-05 13 50 13 22 3 0 0 63 25 32
2008 ES-06 33 11 22 15 7 11 0 50 25 27
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Leadership

Immediate supervisor

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 45 24 10 7 7 5 1 74 15 134
2008 ES-03 41 29 6 6 6 6 6 80 13 17
2008 ES-04 50 17 12 10 7 5 0 70 18 42
2008 ES-05 41 25 16 6 3 6 3 72 10 32
2008 ES-06 44 22 4 11 11 7 0 72 24 27

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 41 31 11 9 8 1 1 73 17 133
2008 ES-03 41 18 29 0 6 0 6 63 6 17
2008 ES-04 45 31 7 10 5 2 0 78 15 42
2008 ES-05 34 41 3 16 6 0 0 75 22 32
2008 ES-06 42 31 4 8 15 0 0 73 23 26

Senior management

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 16 46 17 9 8 5 0 65 17 133
2008 ES-03 12 65 18 0 6 0 0 76 6 17
2008 ES-04 31 33 14 7 10 5 0 68 18 42
2008 ES-05 3 52 19 13 3 10 0 61 18 31
2008 ES-06 11 37 22 19 11 0 0 48 30 27

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 8 35 19 23 9 6 0 46 34 133
2008 ES-03 6 35 29 6 12 12 0 47 20 17
2008 ES-04 19 38 17 7 14 5 0 60 23 42
2008 ES-05 3 29 19 39 3 6 0 34 45 31
2008 ES-06 0 33 19 41 7 0 0 33 48 27

Question 37. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 13 40 16 24 6 1 0 54 30 134
2008 ES-03 12 71 0 6 6 6 0 88 13 17
2008 ES-04 21 31 21 19 5 2 0 54 24 42
2008 ES-05 6 38 16 31 9 0 0 44 41 32
2008 ES-06 19 26 19 30 7 0 0 44 37 27
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Workforce

Performance management

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 25 43 11 13 7 1 1 69 20 134
2008 ES-03 18 41 24 6 12 0 0 59 18 17
2008 ES-04 31 52 7 7 2 0 0 83 10 42
2008 ES-05 16 38 19 19 6 3 0 55 26 32
2008 ES-06 30 41 4 11 11 0 4 73 23 27

Job fit and development

Question 4. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 22 43 13 16 4 0 2 66 21 134
2008 ES-03 0 41 24 24 6 0 6 44 31 17
2008 ES-04 24 43 7 17 5 0 5 70 23 42
2008 ES-05 16 41 22 22 0 0 0 56 22 32
2008 ES-06 33 37 11 11 7 0 0 70 19 27

Question 44. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 28 40 13 10 5 4 0 70 16 134
2008 ES-03 12 35 18 6 18 12 0 53 27 17
2008 ES-04 24 43 12 12 5 5 0 70 18 42
2008 ES-05 22 41 25 9 0 3 0 65 10 32
2008 ES-06 48 26 4 15 7 0 0 74 22 27

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 26 47 11 9 7 0 0 73 16 134
2008 ES-03 12 59 18 0 12 0 0 71 12 17
2008 ES-04 26 50 5 17 2 0 0 76 19 42
2008 ES-05 22 41 13 13 13 0 0 63 25 32
2008 ES-06 33 37 19 4 7 0 0 70 11 27

Work-life balance and workload

Question 17. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 23 43 20 10 5 0 0 66 14 133
2008 ES-03 29 41 12 12 6 0 0 71 18 17
2008 ES-04 33 38 17 10 2 0 0 71 12 42
2008 ES-05 19 42 29 6 3 0 0 61 10 31
2008 ES-06 11 48 19 15 7 0 0 59 22 27
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 38 45 5 5 7 0 0 83 12 133
2008 ES-03 24 65 0 0 12 0 0 88 12 17
2008 ES-04 37 41 7 7 7 0 0 78 15 41
2008 ES-05 38 47 0 9 6 0 0 84 16 32
2008 ES-06 44 37 11 0 7 0 0 81 7 27

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 10 27 44 14 4 1 0 18 38 134
2008 ES-03 12 29 41 12 6 0 0 18 41 17
2008 ES-04 12 17 43 17 10 2 0 27 29 42
2008 ES-05 9 34 41 16 0 0 0 16 44 32
2008 ES-06 15 37 44 4 0 0 0 4 52 27

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 7 25 33 28 5 1 0 34 33 134
2008 ES-03 18 12 24 35 12 0 0 47 29 17
2008 ES-04 7 17 33 31 7 5 0 40 25 42
2008 ES-05 6 31 28 31 3 0 0 34 38 32
2008 ES-06 4 41 41 11 4 0 0 15 44 27

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 16 22 43 15 4 1 1 19 38 134
2008 ES-03 24 29 35 6 6 0 0 12 53 17
2008 ES-04 17 17 43 17 5 2 0 22 34 42
2008 ES-05 19 22 41 16 3 0 0 19 41 32
2008 ES-06 15 19 59 7 0 0 0 7 33 27

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 7 25 42 19 7 0 1 26 32 134
2008 ES-03 12 18 47 12 12 0 0 24 29 17
2008 ES-04 7 19 38 26 10 0 0 36 26 42
2008 ES-05 3 38 44 16 0 0 0 16 41 32
2008 ES-06 15 30 44 4 7 0 0 11 44 27

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 10 24 31 22 10 1 1 33 35 134
2008 ES-03 6 18 41 18 18 0 0 35 24 17
2008 ES-04 7 14 36 26 12 2 2 40 23 42
2008 ES-05 9 38 31 16 6 0 0 22 47 32
2008 ES-06 22 30 30 11 7 0 0 19 52 27

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 16 26 29 22 4 1 1 27 43 134
2008 ES-03 12 18 35 24 6 0 6 31 31 17
2008 ES-04 14 21 40 17 5 0 2 22 37 42
2008 ES-05 19 38 9 28 6 0 0 34 56 32
2008 ES-06 19 33 26 19 4 0 0 22 52 27

Respectful workplace

Question 50. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 37 48 9 4 1 1 0 85 6 134
2008 ES-03 24 65 6 0 6 0 0 88 6 17
2008 ES-04 43 40 10 2 2 2 0 85 5 42
2008 ES-05 22 53 16 9 0 0 0 75 9 32
2008 ES-06 44 44 4 7 0 0 0 89 7 27

Ethical workplace

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 34 30 13 10 8 5 0 67 20 134
2008 ES-03 18 41 12 12 6 12 0 67 20 17
2008 ES-04 29 33 14 12 12 0 0 62 24 42
2008 ES-05 31 22 19 13 9 6 0 57 23 32
2008 ES-06 41 37 4 4 7 7 0 84 12 27

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 36 43 6 13 2 0 0 79 15 134
2008 ES-03 24 53 6 18 0 0 0 76 18 17
2008 ES-04 40 40 5 12 2 0 0 81 14 42
2008 ES-05 25 53 3 16 3 0 0 78 19 32
2008 ES-06 37 33 11 15 4 0 0 70 19 27

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 66 19 3 9 3 0 0 85 12 134
2008 ES-03 65 12 6 12 6 0 0 76 18 17
2008 ES-04 64 19 5 10 2 0 0 83 12 42
2008 ES-05 66 22 0 9 3 0 0 88 13 32
2008 ES-06 70 15 4 7 4 0 0 85 11 27

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 71 17 3 3 5 0 1 89 8 134
2008 ES-03 53 24 6 6 12 0 0 76 18 17
2008 ES-04 74 12 2 2 7 0 2 88 10 42
2008 ES-05 72 16 6 3 3 0 0 88 6 32
2008 ES-06 78 19 0 0 4 0 0 96 4 27

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2008 ES 82 8 2 1 4 0 1 92 6 134
2008 ES-03 65 12 0 6 12 0 6 81 19 17
2008 ES-04 79 10 2 2 5 0 2 90 7 42
2008 ES-05 88 6 3 0 3 0 0 94 3 32
2008 ES-06 89 7 0 0 4 0 0 96 4 27
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