2019 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	43	11	7	6	0	76	13	255
2019	CS-01	52	36	6	6	0	0	88	6	33
2019	CS-02	31	41	10	9	10	0	72	18	93
2019	CS-03	26	43	19	7	5	0	69	12	74
2019	CS-04	38	47	6	6	3	0	85	9	34
2019	CS-05	37	58	0	5	0	0	95	5	19
2018	CS	31	44	14	4	7	0	75	11	169
2018	CS-02	29	39	15	5	12	0	68	17	66
2018	CS-03	33	44	14	4	5	0	77	9	57
2018	CS-04	23	50	18	5	5	0	73	9	22
2017	CS	31	43	11	10	5	0	74	15	219
2017	CS-01	29	55	5	11	0	0	84	11	38
2017	CS-02	30	44	12	7	6	0	74	14	81
2017	CS-03	28	40	14	13	6	0	68	18	72
2017	CS-04	38	33	10	10	10	0	71	19	21
2014	CS	27	42	12	10	8	0	69	19	267
2014	CS-01	27	29	22	10	10	2	58	20	41
2014	CS-02	30	40	14	7	9	0	71	16	102
2014	CS-03	21	46	10	15	9	0	67	23	82
2014	CS-04	27	50	3	13	7	0	77	20	30
2011	CS	32	45	9	8	6	0	78	14	254
2011	CS-01	35	46	13	2	4	0	80	7	46
2011	CS-02	32	40	9	9	9	0	73	18	99
2011	CS-03	25	54	7	8	6	0	79	14	71
2011	CS-04	41	41	6	13	0	0	81	13	32
2008	CS	29	42	9	11	10	0	70	21	228
2008	CS-01	16	55	14	5	11	0	70	16	44
2008	CS-02	35	33	15	11	7	0	67	18	89
2008	CS-03	23	48	0	17	12	0	71	29	52
2008	CS-04	35	41	5	8	11	0	76	19	37

Question 11. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	37	17	9	6	0	68	15	255
2019	CS-01	48	30	18	3	0	0	79	3	33
2019	CS-02	33	23	24	12	9	0	56	20	93
2019	CS-03	23	47	12	9	8	0	70	18	74
2019	CS-04	26	59	6	6	3	0	85	9	34
2019	CS-05	26	47	21	5	0	0	74	5	19
2018	CS	36	37	15	8	5	0	73	12	172
2018	CS-02	37	30	13	10	9	0	67	19	67
2018	CS-03	33	39	19	5	4	0	72	9	57
2018	CS-04	30	43	17	9	0	0	74	9	23
2017	CS	30	35	19	7	8	1	65	16	219
2017	CS-01	39	29	29	0	0	3	70	0	38
2017	CS-02	30	35	16	10	9	1	65	19	81
2017	CS-03	25	38	17	7	14	0	63	21	72
2017	CS-04	24	38	19	14	5	0	62	19	21

Question 12. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	29	11	5	2	0	82	7	253
2019	CS-01	73	21	3	3	0	0	94	3	33
2019	CS-02	53	26	12	5	3	0	79	9	91
2019	CS-03	42	36	12	7	3	0	78	9	74
2019	CS-04	62	26	6	3	3	0	88	6	34
2019	CS-05	53	32	16	0	0	0	84	0	19
2018	CS	53	35	6	3	2	0	88	5	172
2018	CS-02	52	30	10	3	4	0	82	7	67
2018	CS-03	47	46	2	4	2	0	93	5	57
2018	CS-04	52	35	9	4	0	0	87	4	23
2017	CS	55	29	11	3	2	0	84	5	219
2017	CS-01	58	32	5	3	3	0	89	5	38
2017	CS-02	62	21	12	4	1	0	83	5	81
2017	CS-03	47	33	14	4	1	0	81	6	72
2017	CS-04	52	38	5	0	5	0	90	5	21
2014	CS	54	30	11	3	2	0	85	5	266
2014	CS-01	59	22	15	2	2	0	80	5	41
2014	CS-02	55	26	13	3	3	0	81	6	101
2014	CS-03	49	39	9	2	1	0	88	4	82
2014	CS-04	53	37	7	0	3	0	90	3	30
2011	CS	56	34	6	2	1	1	91	3	253
2011	CS-01	57	35	4	2	0	2	93	2	46
2011	CS-02	55	32	9	2	1	1	88	3	98
2011	CS-03	51	39	4	4	1	0	90	6	71
2011	CS-04	69	28	3	0	0	0	97	0	32

Question 16. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	35	11	6	4	0	79	10	255
2019	CS-01	73	18	6	0	3	0	91	3	33
2019	CS-02	41	35	11	9	4	0	76	13	93
2019	CS-03	35	35	18	5	7	0	70	12	74
2019	CS-04	47	41	3	6	3	0	88	9	34
2019	CS-05	37	53	11	0	0	0	89	0	19
2018	CS	42	40	9	6	3	0	81	10	172
2018	CS-02	43	34	9	7	6	0	78	13	67
2018	CS-03	33	51	9	4	4	0	84	7	57
2018	CS-04	48	26	9	17	0	0	74	17	23
2017	CS	36	42	13	6	4	0	78	9	217
2017	CS-01	42	42	13	3	0	0	84	3	38
2017	CS-02	36	43	12	6	2	0	79	9	81
2017	CS-03	30	41	17	6	6	0	71	11	70
2017	CS-04	33	48	5	5	10	0	81	14	21
2014	CS	33	40	12	9	6	0	73	15	267
2014	CS-01	34	37	12	7	10	0	71	17	41
2014	CS-02	31	44	15	6	4	0	75	10	102
2014	CS-03	30	37	11	13	9	0	67	22	82
2014	CS-04	33	40	10	13	3	0	73	17	30
2011	CS	37	48	6	7	2	0	85	9	254
2011	CS-01	41	46	9	2	0	2	89	2	46
2011	CS-02	37	45	4	8	5	0	83	13	99
2011	CS-03	27	54	6	13	1	0	80	14	71
2011	CS-04	50	41	9	0	0	0	91	0	32
2008	CS	31	46	10	8	4	0	77	13	229
2008	CS-01	20	61	5	7	7	0	82	14	44
2008	CS-02	35	42	13	6	4	0	76	10	89
2008	CS-03	26	53	11	9	0	0	79	9	53
2008	CS-04	41	32	8	11	8	0	73	19	37

Question 51. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	32	14	6	5	2	0	74	11	255
2019	CS-01	52	30	9	3	0	3	3	87	3	33
2019	CS-02	40	28	16	5	8	3	0	70	13	93
2019	CS-03	32	38	16	9	4	0	0	70	14	74
2019	CS-04	53	32	9	3	3	0	0	85	6	34
2019	CS-05	42	26	16	5	5	5	0	72	11	19
2018	CS	39	32	19	5	5	1	0	71	10	171
2018	CS-02	25	36	22	6	9	1	0	62	15	67
2018	CS-03	38	27	25	7	4	0	0	64	11	56
2018	CS-04	48	48	4	0	0	0	0	96	0	23
2017	CS	31	35	19	7	7	0	0	67	14	219
2017	CS-01	37	37	13	5	5	0	3	76	11	38
2017	CS-02	26	37	18	6	11	1	0	64	18	81
2017	CS-03	32	29	25	10	4	0	0	61	14	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	28	36	20	10	6	0	0	64	16	267
2014	CS-01	29	29	32	5	5	0	0	59	10	41
2014	CS-02	28	36	21	9	6	0	0	65	15	102
2014	CS-03	24	37	18	13	7	0	0	61	21	82
2014	CS-04	33	33	10	13	10	0	0	67	23	30
2011	CS	32	34	20	8	4	2	0	67	12	253
2011	CS-01	47	22	24	4	2	0	0	69	7	45
2011	CS-02	27	39	20	8	4	1	0	67	12	99
2011	CS-03	25	30	24	13	6	3	0	57	19	71
2011	CS-04	38	44	6	6	3	3	0	84	10	32

Question 52. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	36	10	9	4	1	0	77	12	253
2019	CS-01	55	30	9	3	0	0	3	88	3	33
2019	CS-02	39	32	13	11	4	1	0	71	15	92
2019	CS-03	31	42	12	9	5	0	0	73	15	74
2019	CS-04	55	36	3	3	3	0	0	91	6	33
2019	CS-05	32	47	5	11	0	5	0	83	11	19
2018	CS	35	38	20	2	4	1	0	74	6	171
2018	CS-02	28	36	24	1	9	1	0	65	11	67
2018	CS-03	30	39	25	4	2	0	0	70	5	56
2018	CS-04	39	52	9	0	0	0	0	91	0	23
2017	CS	30	38	17	8	5	0	0	69	14	219
2017	CS-01	34	39	21	0	3	0	3	76	3	38
2017	CS-02	25	40	16	10	9	1	0	65	19	81
2017	CS-03	32	32	19	12	4	0	0	64	17	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	29	36	16	12	6	0	0	65	18	267
2014	CS-01	29	32	27	7	5	0	0	61	12	41
2014	CS-02	30	37	15	13	5	0	0	68	18	102
2014	CS-03	23	38	17	13	9	0	0	61	22	82
2014	CS-04	40	27	10	17	7	0	0	67	23	30
2011	CS	31	39	19	7	4	0	0	70	11	254
2011	CS-01	41	39	13	4	2	0	0	80	7	46
2011	CS-02	29	35	24	7	4	0	0	65	11	99
2011	CS-03	21	42	20	13	4	0	0	63	17	71
2011	CS-04	41	44	9	3	3	0	0	84	6	32
2008	CS	22	34	25	12	7	0	0	56	19	227
2008	CS-01	23	27	30	11	9	0	0	50	20	44
2008	CS-02	19	39	23	14	6	0	0	58	19	88
2008	CS-03	21	35	23	12	10	0	0	56	21	52
2008	CS-04	35	27	27	8	3	0	0	62	11	37

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	26	18	12	5	1	1	64	17	255
2019	CS-01	58	21	12	3	3	0	3	81	6	33
2019	CS-02	39	23	18	11	8	1	1	63	19	93
2019	CS-03	27	30	23	16	3	1	0	58	19	74
2019	CS-04	41	29	18	9	3	0	0	71	12	34
2019	CS-05	32	26	16	16	5	5	0	61	22	19
2018	CS	32	29	22	10	5	2	1	62	15	171
2018	CS-02	27	30	19	12	7	4	0	59	20	67
2018	CS-03	25	32	25	9	5	2	2	59	15	56
2018	CS-04	52	13	26	9	0	0	0	65	9	23
2017	CS	28	27	22	12	8	1	1	56	21	219
2017	CS-01	29	24	29	8	8	0	3	54	16	38
2017	CS-02	27	29	20	10	10	4	1	58	21	81
2017	CS-03	26	28	21	17	7	0	1	55	24	72
2017	CS-04	48	14	19	10	10	0	0	62	19	21
2014	CS	29	27	16	11	13	4	1	59	24	266
2014	CS-01	24	20	22	7	15	10	2	50	25	41
2014	CS-02	30	30	13	10	14	3	0	63	24	102
2014	CS-03	23	26	22	13	15	1	0	49	28	82
2014	CS-04	48	24	7	10	7	0	3	75	18	29
2011	CS	30	28	20	13	7	3	0	59	20	254
2011	CS-01	37	26	13	15	4	4	0	66	20	46
2011	CS-02	27	29	18	13	8	4	0	59	22	99
2011	CS-03	21	25	31	14	6	3	0	48	20	71
2011	CS-04	44	31	9	6	9	0	0	75	16	32
2008	CS	24	25	20	14	13	3	0	51	28	228
2008	CS-01	16	23	20	14	20	7	0	41	37	44
2008	CS-02	22	26	20	17	14	1	0	48	31	88
2008	CS-03	26	25	23	17	6	2	2	53	24	53
2008	CS-04	35	22	19	5	14	5	0	60	20	37

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Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	23	16	3	1	1	3	79	4	255
2019	CS-01	61	18	12	3	0	0	6	84	3	33
2019	CS-02	43	25	20	5	2	1	3	71	8	93
2019	CS-03	53	24	16	3	0	1	3	80	3	74
2019	CS-04	71	18	9	0	0	0	3	91	0	34
2019	CS-05	58	26	11	0	0	5	0	89	0	19

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	54	26	11	4	2	3	1	83	6	254
2019	CS-01	63	28	9	0	0	0	0	91	0	32
2019	CS-02	53	25	13	1	4	3	1	81	6	93
2019	CS-03	50	28	12	7	1	1	0	79	8	74
2019	CS-04	53	29	6	6	0	3	3	88	6	34
2019	CS-05	63	16	5	5	0	11	0	88	6	19
2018	CS	52	25	11	6	2	2	1	80	8	170
2018	CS-02	54	22	10	3	6	3	1	80	9	67
2018	CS-03	46	30	12	11	0	0	2	77	11	57
2018	CS-04	50	32	9	5	0	5	0	86	5	22
2017	CS	46	29	9	6	8	1	1	77	15	219
2017	CS-01	55	16	8	5	11	3	3	75	17	38
2017	CS-02	43	30	12	5	7	1	1	75	13	81
2017	CS-03	44	32	4	11	7	1	0	77	18	72
2017	CS-04	43	33	14	0	10	0	0	76	10	21
2014	CS	48	25	13	3	9	2	0	75	12	267
2014	CS-01	49	22	15	5	5	5	0	74	10	41
2014	CS-02	51	22	12	3	12	1	0	73	15	102
2014	CS-03	45	29	12	1	10	2	0	76	11	82
2014	CS-04	50	30	13	3	3	0	0	80	7	30
2011	CS	44	34	10	7	4	1	0	78	11	254
2011	CS-01	48	26	17	7	2	0	0	74	9	46
2011	CS-02	43	31	8	9	5	3	0	77	15	99
2011	CS-03	39	41	10	6	4	0	0	80	10	71
2011	CS-04	50	34	9	6	0	0	0	84	6	32
2008	CS	34	32	12	9	9	3	1	69	18	229
2008	CS-01	25	39	11	7	11	5	2	68	20	44
2008	CS-02	31	28	17	10	9	2	2	62	20	89
2008	CS-03	38	36	8	6	8	6	0	78	14	53
2008	CS-04	46	30	8	8	8	0	0	76	16	37

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	25	12	7	5	0	0	76	12	253
2019	CS-01	67	18	15	0	0	0	0	85	0	33
2019	CS-02	45	27	16	5	5	0	1	73	11	92
2019	CS-03	45	32	9	8	5	0	0	77	14	74
2019	CS-04	50	21	9	15	6	0	0	71	21	34
2019	CS-05	67	11	6	6	6	6	0	82	12	18
2018	CS	51	27	8	8	6	0	1	79	14	171
2018	CS-02	49	27	9	7	7	0	0	76	15	67
2018	CS-03	49	32	7	5	7	0	0	81	12	57
2018	CS-04	55	23	0	18	5	0	0	77	23	22
2017	CS	38	30	11	10	9	1	1	70	19	219
2017	CS-01	42	21	11	8	11	0	8	69	20	38
2017	CS-02	33	35	10	12	7	2	0	70	20	81
2017	CS-03	40	28	11	11	10	0	0	68	21	72
2017	CS-04	43	33	10	5	10	0	0	76	14	21
2014	CS	43	29	13	6	9	0	0	72	15	267
2014	CS-01	44	27	17	2	7	2	0	73	10	41
2014	CS-02	45	26	12	7	10	0	0	72	17	102
2014	CS-03	38	30	15	6	11	0	0	68	17	82
2014	CS-04	53	23	7	10	7	0	0	77	17	30
2011	CS	43	36	9	6	6	0	0	79	12	254
2011	CS-01	46	30	13	9	2	0	0	76	11	46
2011	CS-02	42	38	8	6	5	0	0	81	11	99
2011	CS-03	39	37	11	6	7	0	0	76	13	71
2011	CS-04	50	38	3	3	6	0	0	88	9	32
2008	CS	34	36	12	10	7	1	0	70	17	229
2008	CS-01	23	43	20	7	5	2	0	67	12	44
2008	CS-02	33	34	12	11	9	0	1	67	20	89
2008	CS-03	36	34	9	11	8	2	0	71	19	53
2008	CS-04	46	35	8	8	3	0	0	81	11	37

Question 31. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	59	23	9	5	2	1	0	83	8	253
2019	CS-01	82	15	3	0	0	0	0	97	0	33
2019	CS-02	53	21	15	4	5	1	0	75	10	92
2019	CS-03	55	28	4	9	1	1	0	85	11	74
2019	CS-04	52	30	15	3	0	0	0	82	3	33
2019	CS-05	68	16	5	5	0	5	0	89	6	19
2018	CS	55	23	11	8	3	1	0	78	11	170
2018	CS-02	53	20	12	11	3	2	0	74	14	66
2018	CS-03	51	30	9	7	4	0	0	81	11	57
2018	CS-04	55	18	14	9	5	0	0	73	14	22
2017	CS	46	27	11	6	7	1	0	74	14	219
2017	CS-01	50	21	11	3	11	3	3	75	14	38
2017	CS-02	41	33	10	6	9	1	0	75	15	81
2017	CS-03	49	24	14	8	6	0	0	72	14	72
2017	CS-04	48	29	10	5	5	5	0	80	10	21
2014	CS	47	29	10	6	7	0	0	76	13	267
2014	CS-01	44	24	17	7	5	2	0	70	13	41
2014	CS-02	50	26	8	5	10	0	1	77	15	102
2014	CS-03	46	30	10	5	9	0	0	77	13	82
2014	CS-04	43	40	13	0	3	0	0	83	3	30

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	31	21	5	5	8	1	65	12	255
2019	CS-01	52	18	12	0	0	15	3	85	0	33
2019	CS-02	27	28	24	3	6	11	1	62	11	93
2019	CS-03	20	35	27	4	9	4	0	58	14	74
2019	CS-04	26	38	15	15	3	3	0	67	18	34
2019	CS-05	32	32	11	16	0	11	0	71	18	19
2018	CS	32	28	18	9	5	8	0	66	15	172
2018	CS-02	24	24	19	13	7	12	0	54	24	67
2018	CS-03	30	30	28	5	4	4	0	62	9	57
2018	CS-04	48	39	4	4	0	4	0	91	5	23
2017	CS	27	31	16	9	6	10	0	65	17	219
2017	CS-01	50	18	13	3	3	11	3	79	6	38
2017	CS-02	20	30	15	11	6	18	0	61	21	81
2017	CS-03	24	32	21	12	7	4	0	58	20	72
2017	CS-04	33	38	14	0	10	5	0	75	10	21
2014	CS	24	30	21	10	6	9	0	59	18	267
2014	CS-01	27	24	24	12	0	12	0	58	14	41
2014	CS-02	28	29	18	6	6	12	1	66	13	102
2014	CS-03	16	32	26	7	10	10	0	53	19	82
2014	CS-04	23	37	17	17	7	0	0	60	23	30
2011	CS	20	33	19	11	9	9	0	58	22	254
2011	CS-01	26	30	22	2	9	11	0	63	12	46
2011	CS-02	19	30	20	9	9	12	0	56	21	99
2011	CS-03	14	38	17	14	10	7	0	56	26	71
2011	CS-04	25	31	13	22	6	3	0	58	29	32

Question 35. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	27	31	18	10	8	6	0	61	20	254
2019	CS-01	64	12	9	3	0	12	0	86	3	33
2019	CS-02	25	30	18	12	9	6	0	59	22	93
2019	CS-03	16	34	26	8	14	1	0	51	22	73
2019	CS-04	18	41	12	18	9	3	0	61	27	34
2019	CS-05	26	42	11	11	0	11	0	76	12	19
2018	CS	26	30	22	14	5	3	0	58	20	172
2018	CS-02	25	15	27	21	9	3	0	42	31	67
2018	CS-03	21	39	25	11	4	2	0	61	14	57
2018	CS-04	22	52	13	13	0	0	0	74	13	23
2017	CS	21	36	18	12	9	4	0	60	22	219
2017	CS-01	34	29	13	8	8	5	3	69	17	38
2017	CS-02	17	35	20	14	9	6	0	55	24	81
2017	CS-03	18	37	19	15	8	1	0	56	24	72
2017	CS-04	19	43	19	5	10	5	0	65	15	21
2014	CS	20	33	21	15	8	2	0	55	24	267
2014	CS-01	27	32	22	15	2	2	0	60	18	41
2014	CS-02	25	29	22	15	9	1	0	54	24	102
2014	CS-03	12	33	23	17	10	5	0	47	28	82
2014	CS-04	13	50	10	20	7	0	0	63	27	30
2011	CS	15	37	20	15	11	2	0	53	27	253
2011	CS-01	22	39	24	7	7	2	0	62	13	46
2011	CS-02	16	31	17	19	13	3	0	48	34	98
2011	CS-03	7	38	23	18	11	3	0	46	30	71
2011	CS-04	19	47	16	13	6	0	0	66	19	32
2008	CS	12	31	18	20	14	4	0	45	36	229
2008	CS-01	18	25	18	20	9	9	0	48	33	44
2008	CS-02	11	27	18	20	18	4	1	40	40	89
2008	CS-03	13	32	19	17	19	0	0	45	36	53
2008	CS-04	8	43	19	22	8	0	0	51	30	37

Question 36. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	19	29	24	13	6	8	0	53	21	255
2019	CS-01	48	27	9	3	0	12	0	86	3	33
2019	CS-02	18	25	25	14	6	12	0	49	23	93
2019	CS-03	12	30	31	14	9	4	0	44	24	74
2019	CS-04	12	41	15	21	9	3	0	55	30	34
2019	CS-05	16	32	26	16	0	11	0	53	18	19
2018	CS	21	25	24	17	6	8	0	50	25	170
2018	CS-02	20	17	21	26	8	9	0	40	37	66
2018	CS-03	18	20	36	14	5	7	0	40	21	56
2018	CS-04	17	52	17	9	0	4	0	73	9	23
2017	CS	18	29	26	12	6	7	0	51	20	219
2017	CS-01	29	24	18	3	11	13	3	63	16	38
2017	CS-02	16	19	32	16	6	11	0	39	25	81
2017	CS-03	17	36	24	15	6	3	0	54	21	72
2017	CS-04	10	48	33	5	5	0	0	57	10	21
2014	CS	15	28	23	18	9	6	0	47	29	267
2014	CS-01	22	24	32	10	5	7	0	50	16	41
2014	CS-02	18	28	23	12	12	8	0	50	26	102
2014	CS-03	10	27	21	27	10	6	0	39	39	82
2014	CS-04	17	40	17	17	10	0	0	57	27	30
2011	CS	9	34	26	15	9	8	0	47	26	254
2011	CS-01	22	33	22	7	4	13	0	63	13	46
2011	CS-02	8	31	27	14	10	9	0	43	27	99
2011	CS-03	1	31	31	20	11	6	0	34	33	71
2011	CS-04	13	41	19	19	6	3	0	55	26	32
2008	CS	6	26	24	21	16	6	0	35	39	229
2008	CS-01	11	11	23	30	11	14	0	26	47	44
2008	CS-02	8	27	25	16	17	7	1	38	35	89
2008	CS-03	2	28	28	26	13	2	0	31	40	53
2008	CS-04	3	38	24	16	19	0	0	41	35	37

Question 37. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	22	28	22	15	11	4	0	51	26	254
2019	CS-01	58	24	6	6	0	6	0	87	6	33
2019	CS-02	18	26	27	10	14	4	0	47	25	92
2019	CS-03	15	26	23	23	12	1	0	41	36	74
2019	CS-04	18	38	21	12	12	0	0	56	24	34
2019	CS-05	11	26	21	26	5	11	0	41	35	19
2018	CS	21	27	20	19	10	3	0	50	30	172
2018	CS-02	16	19	22	22	16	3	0	37	40	67
2018	CS-03	14	32	21	23	7	4	0	47	31	57
2018	CS-04	22	39	22	13	4	0	0	61	17	23
2017	CS	18	27	20	15	11	8	0	49	29	219
2017	CS-01	26	24	5	18	13	11	3	58	36	38
2017	CS-02	16	29	12	19	12	11	0	51	35	81
2017	CS-03	17	22	33	13	10	6	0	41	24	72
2017	CS-04	14	33	29	10	14	0	0	48	24	21
2014	CS	15	31	18	18	13	5	0	48	33	266
2014	CS-01	20	33	20	15	8	5	0	55	24	40
2014	CS-02	18	35	17	12	15	4	0	55	28	102
2014	CS-03	10	26	20	27	13	5	0	37	42	82
2014	CS-04	13	27	17	23	20	0	0	40	43	30
2011	CS	11	38	18	17	12	4	0	51	30	253
2011	CS-01	22	35	17	13	4	9	0	62	19	46
2011	CS-02	10	36	14	22	14	3	0	48	38	99
2011	CS-03	4	44	19	16	13	4	0	51	30	70
2011	CS-04	6	38	28	16	13	0	0	44	28	32
2008	CS	8	36	15	20	18	3	0	46	39	229
2008	CS-01	14	18	32	20	16	0	0	32	36	44
2008	CS-02	7	43	11	15	19	6	0	52	36	89
2008	CS-03	6	34	13	25	21	2	0	40	46	53
2008	CS-04	11	41	11	24	14	0	0	51	38	37

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Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	37	13	13	5	0	1	68	19	255
2019	CS-01	45	42	6	3	3	0	0	88	6	33
2019	CS-02	28	32	17	18	4	0	0	60	23	93
2019	CS-03	28	39	9	12	9	0	1	68	22	74
2019	CS-04	32	29	24	9	6	0	0	62	15	34
2019	CS-05	21	53	0	21	0	0	5	78	22	19
2018	CS	30	36	21	10	3	0	0	66	13	171
2018	CS-02	27	27	26	15	5	0	0	55	20	66
2018	CS-03	25	46	19	9	2	0	0	70	11	57
2018	CS-04	22	43	30	4	0	0	0	65	4	23
2017	CS	29	33	16	12	9	0	0	62	22	219
2017	CS-01	34	34	13	11	8	0	0	68	18	38
2017	CS-02	26	36	15	14	9	0	1	63	23	81
2017	CS-03	31	26	18	12	13	0	0	57	25	72
2017	CS-04	24	43	19	10	5	0	0	67	14	21
2014	CS	21	36	16	12	13	1	0	58	25	267
2014	CS-01	24	22	27	20	5	2	0	48	25	41
2014	CS-02	24	36	14	9	16	2	0	61	25	102
2014	CS-03	20	39	13	12	16	0	0	59	28	82
2014	CS-04	17	50	13	13	7	0	0	67	20	30
2011	CS	23	43	17	10	7	0	0	65	17	254
2011	CS-01	28	39	17	4	11	0	0	67	15	46
2011	CS-02	24	31	20	16	8	0	0	56	24	99
2011	CS-03	18	55	17	4	6	0	0	73	10	71
2011	CS-04	22	53	13	13	0	0	0	75	13	32

Question 9. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	38	13	10	5	0	72	15	254
2019	CS-01	52	36	9	3	0	0	88	3	33
2019	CS-02	38	33	13	10	7	0	71	16	92
2019	CS-03	24	45	12	12	7	0	69	19	74
2019	CS-04	26	35	24	12	3	0	62	15	34
2019	CS-05	26	47	11	11	0	5	78	11	19
2018	CS	33	44	12	6	5	0	78	11	171
2018	CS-02	39	36	12	5	8	0	76	12	66
2018	CS-03	23	54	12	5	5	0	77	11	57
2018	CS-04	22	43	17	17	0	0	65	17	23
2017	CS	33	35	15	10	7	0	68	17	218
2017	CS-01	41	35	19	5	0	0	76	5	37
2017	CS-02	32	33	14	12	9	0	65	21	81
2017	CS-03	31	36	15	8	10	0	67	18	72
2017	CS-04	29	43	10	10	10	0	71	19	21

Question 25. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	30	11	4	4	2	1	81	8	255
2019	CS-01	76	15	6	0	0	0	3	94	0	33
2019	CS-02	45	28	13	4	5	3	1	76	10	93
2019	CS-03	39	41	8	7	4	1	0	81	11	74
2019	CS-04	41	29	21	6	3	0	0	71	9	34
2019	CS-05	63	21	5	0	0	11	0	94	0	19
2018	CS	46	28	17	6	4	0	0	74	9	171
2018	CS-02	45	27	18	7	3	0	0	72	10	67
2018	CS-03	42	33	14	5	5	0	0	75	11	57
2018	CS-04	36	32	18	9	5	0	0	68	14	22
2017	CS	37	31	14	10	7	0	1	69	17	219
2017	CS-01	42	16	26	0	11	3	3	61	11	38
2017	CS-02	33	37	14	9	6	0	1	71	15	81
2017	CS-03	37	31	10	17	6	0	0	68	22	72
2017	CS-04	43	38	5	5	10	0	0	81	14	21
2014	CS	36	33	13	9	9	0	0	69	18	267
2014	CS-01	46	22	15	10	7	0	0	68	17	41
2014	CS-02	35	34	13	8	10	0	0	70	18	102
2014	CS-03	30	39	11	9	11	0	0	70	20	82
2014	CS-04	40	37	10	10	3	0	0	77	13	30
2011	CS	38	37	13	6	6	0	0	75	13	254
2011	CS-01	41	28	17	7	7	0	0	70	13	46
2011	CS-02	33	42	12	6	6	0	0	76	12	99
2011	CS-03	39	34	11	7	8	0	0	73	15	71
2011	CS-04	47	38	13	3	0	0	0	84	3	32
2008	CS	33	30	15	13	9	0	0	63	22	229
2008	CS-01	32	36	7	11	11	2	0	70	23	44
2008	CS-02	30	33	13	11	12	0	0	63	24	89
2008	CS-03	36	28	17	15	4	0	0	64	19	53
2008	CS-04	38	22	24	11	5	0	0	59	16	37

Job fit and development

Question 4. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	39	17	9	8	0	0	66	17	254
2019	CS-01	30	42	12	12	3	0	0	73	15	33
2019	CS-02	28	33	20	9	10	0	1	62	19	92
2019	CS-03	20	39	22	8	11	0	0	59	19	74
2019	CS-04	29	44	9	12	6	0	0	74	18	34
2019	CS-05	21	58	5	11	0	5	0	83	11	19
2018	CS	28	41	15	10	4	0	1	70	15	172
2018	CS-02	34	33	18	9	6	0	0	67	15	67
2018	CS-03	21	47	12	14	4	0	2	70	18	57
2018	CS-04	17	43	17	17	4	0	0	61	22	23
2017	CS	25	34	18	12	9	0	1	60	21	219
2017	CS-01	26	34	16	16	5	0	3	62	22	38
2017	CS-02	21	37	21	10	10	1	0	59	20	81
2017	CS-03	24	29	19	15	11	0	1	53	27	72
2017	CS-04	43	33	14	0	5	0	5	80	5	21
2014	CS	30	34	15	14	6	0	1	65	20	267
2014	CS-01	24	29	24	20	2	0	0	54	22	41
2014	CS-02	34	33	12	12	6	1	2	70	18	102
2014	CS-03	22	40	12	17	9	0	0	62	26	82
2014	CS-04	37	33	23	0	7	0	0	70	7	30
2011	CS	29	33	18	10	9	0	1	63	19	254
2011	CS-01	30	33	13	13	9	0	2	64	22	46
2011	CS-02	27	29	19	10	12	0	2	58	23	99
2011	CS-03	25	42	15	11	6	0	0	68	17	71
2011	CS-04	44	25	25	3	3	0	0	69	6	32
2008	CS	15	36	18	15	13	0	2	52	29	228
2008	CS-01	20	18	23	20	16	0	2	40	37	44
2008	CS-02	10	45	18	13	14	0	0	56	26	88
2008	CS-03	13	36	15	15	17	0	4	51	33	53
2008	CS-04	22	38	19	14	5	0	3	61	19	37

Question 44. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	34	19	11	8	4	0	60	20	253
2019	CS-01	39	27	18	6	0	9	0	73	7	33
2019	CS-02	25	31	13	13	15	2	1	58	29	93
2019	CS-03	18	37	26	12	5	1	0	56	18	73
2019	CS-04	18	39	18	9	6	9	0	63	17	33
2019	CS-05	11	47	21	5	5	11	0	65	12	19
2018	CS	17	35	22	18	6	2	1	53	25	171
2018	CS-02	18	27	21	18	12	3	0	47	31	66
2018	CS-03	14	46	23	14	4	0	0	60	18	57
2018	CS-04	13	30	26	22	4	4	0	45	27	23
2017	CS	21	31	18	16	11	2	0	54	27	216
2017	CS-01	26	26	16	18	11	0	3	54	30	38
2017	CS-02	19	26	21	18	15	1	0	45	34	78
2017	CS-03	22	35	19	11	11	1	0	58	22	72
2017	CS-04	14	48	14	14	0	10	0	68	16	21
2014	CS	21	30	22	13	13	2	0	51	26	267
2014	CS-01	17	29	20	10	20	5	0	49	31	41
2014	CS-02	25	22	25	11	16	2	0	48	27	102
2014	CS-03	17	29	21	21	11	1	0	47	32	82
2014	CS-04	17	50	23	7	3	0	0	67	10	30
2011	CS	23	31	18	13	13	2	1	56	26	254
2011	CS-01	24	28	22	9	13	2	2	55	23	46
2011	CS-02	23	26	13	18	15	3	1	52	35	99
2011	CS-03	20	34	24	10	11	1	0	54	21	71
2011	CS-04	31	38	16	9	6	0	0	69	16	32
2008	CS	10	29	20	21	19	0	0	39	41	228
2008	CS-01	9	25	30	16	20	0	0	34	36	44
2008	CS-02	9	28	20	21	21	0	0	37	43	89
2008	CS-03	8	25	15	29	23	0	0	33	52	52
2008	CS-04	16	41	11	22	11	0	0	57	32	37

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	28	15	15	13	3	2	55	29	255
2019	CS-01	30	30	9	18	12	0	0	61	30	33
2019	CS-02	20	27	12	16	19	2	3	50	38	93
2019	CS-03	23	28	18	15	12	4	0	54	28	74
2019	CS-04	29	38	9	9	6	3	6	74	16	34
2019	CS-05	26	16	37	11	5	5	0	44	17	19
2018	CS	18	28	18	15	16	4	1	49	32	171
2018	CS-02	21	14	24	23	14	5	0	37	38	66
2018	CS-03	12	40	16	9	21	2	0	54	30	57
2018	CS-04	22	30	9	13	13	9	4	60	30	23
2017	CS	19	24	11	22	20	2	1	45	43	218
2017	CS-01	18	26	11	21	21	0	3	46	43	38
2017	CS-02	18	21	9	21	28	4	0	40	51	80
2017	CS-03	25	21	15	19	15	3	1	48	36	72
2017	CS-04	5	38	14	29	14	0	0	43	43	21
2014	CS	15	21	15	15	27	4	2	39	45	267
2014	CS-01	15	7	10	24	32	10	2	25	64	41
2014	CS-02	17	22	15	11	31	4	1	40	44	102
2014	CS-03	12	24	18	20	23	2	0	38	44	82
2014	CS-04	10	33	17	13	17	3	7	48	33	30
2011	CS	12	23	13	17	29	3	2	38	49	253
2011	CS-01	11	20	15	7	41	2	4	33	51	46
2011	CS-02	10	22	10	20	32	4	1	34	55	98
2011	CS-03	14	31	11	15	23	3	3	48	40	71
2011	CS-04	16	13	19	28	22	0	3	29	52	32
2008	CS	9	24	14	25	27	0	1	33	53	227
2008	CS-01	11	18	9	27	34	0	0	30	61	44
2008	CS-02	3	22	18	27	30	0	0	25	57	88
2008	CS-03	8	23	15	23	30	2	0	31	54	53
2008	CS-04	19	31	8	22	14	0	6	53	38	36

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	48	24	15	5	1	2	5	78	6	255
2019	CS-01	55	18	9	6	0	0	12	83	7	33
2019	CS-02	52	22	17	2	2	2	3	77	5	93
2019	CS-03	47	24	14	5	1	4	4	78	7	74
2019	CS-04	50	26	12	9	0	0	3	79	9	34
2019	CS-05	16	42	26	5	0	5	5	65	6	19

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	15	10	7	7	4	11	71	18	255
2019	CS-01	36	18	12	3	3	9	18	75	8	33
2019	CS-02	43	18	13	9	6	1	10	69	17	93
2019	CS-03	47	11	8	9	11	5	8	67	23	74
2019	CS-04	50	9	9	9	6	0	18	71	18	34
2019	CS-05	58	16	0	0	11	5	11	88	13	19

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	27	12	5	3	4	5	78	9	253
2019	CS-01	41	16	22	0	0	9	13	72	0	32
2019	CS-02	44	29	10	6	4	1	5	78	11	93
2019	CS-03	44	27	8	8	5	4	3	76	15	73
2019	CS-04	47	29	18	0	0	3	3	81	0	34
2019	CS-05	42	32	16	5	0	5	0	78	6	19

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	24	15	7	4	5	5	72	12	254
2019	CS-01	41	13	22	0	0	16	9	71	0	32
2019	CS-02	39	29	13	8	4	2	5	73	13	93
2019	CS-03	41	26	11	11	4	5	3	72	16	74
2019	CS-04	47	21	18	6	3	0	6	72	9	34
2019	CS-05	42	16	21	5	5	5	5	65	12	19

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	20	9	3	4	6	7	81	9	253
2019	CS-01	30	24	15	3	6	12	9	69	12	33
2019	CS-02	47	23	12	4	4	4	5	77	10	93
2019	CS-03	56	19	6	3	3	7	7	87	6	72
2019	CS-04	62	18	9	0	3	0	9	87	3	34
2019	CS-05	58	5	5	5	11	11	5	75	19	19

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	65	13	8	4	5	5	87	4	254
2019	CS-01	44	28	6	0	13	9	92	0	32
2019	CS-02	70	11	9	4	3	3	86	5	93
2019	CS-03	69	9	8	1	5	7	89	2	74
2019	CS-04	71	6	15	3	0	6	81	3	34
2019	CS-05	58	21	0	16	5	0	83	17	19

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	71	7	6	2	3	6	5	87	6	253
2019	CS-01	61	12	6	3	3	3	12	86	7	33
2019	CS-02	68	5	11	2	4	5	3	81	7	92
2019	CS-03	68	8	4	4	3	8	4	88	8	73
2019	CS-04	82	6	0	0	3	0	9	97	3	34
2019	CS-05	84	0	5	0	0	11	0	94	0	19

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	74	8	4	1	1	4	8	93	3	254
2019	CS-01	58	12	9	0	0	9	12	88	0	33
2019	CS-02	80	6	4	2	2	1	4	91	5	93
2019	CS-03	71	10	3	1	0	4	11	95	2	73
2019	CS-04	82	9	0	0	0	0	9	100	0	34
2019	CS-05	74	0	0	0	5	11	11	93	7	19

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	37	14	9	4	0	0	73	13	254
2019	CS-01	45	33	12	3	6	0	0	79	9	33
2019	CS-02	32	34	18	11	4	0	0	67	15	93
2019	CS-03	31	43	11	9	5	0	0	74	15	74
2019	CS-04	58	27	6	9	0	0	0	85	9	33
2019	CS-05	26	47	16	5	5	0	0	74	11	19
2018	CS	29	42	18	8	3	0	0	71	11	171
2018	CS-02	23	44	23	5	6	0	0	67	11	66
2018	CS-03	32	42	14	11	2	0	0	74	12	57
2018	CS-04	35	48	13	4	0	0	0	83	4	23
2017	CS	29	42	12	12	5	0	0	71	17	219
2017	CS-01	32	39	11	13	5	0	0	71	18	38
2017	CS-02	27	42	15	12	4	0	0	69	16	81
2017	CS-03	28	40	10	14	8	0	0	68	22	72
2017	CS-04	38	38	14	5	5	0	0	76	10	21
2014	CS	22	44	12	14	7	0	0	67	21	267
2014	CS-01	20	49	12	17	2	0	0	68	20	41
2014	CS-02	20	47	12	14	7	0	1	67	21	102
2014	CS-03	22	43	12	15	9	0	0	65	23	82
2014	CS-04	33	33	10	13	10	0	0	67	23	30
2011	CS	31	44	10	8	6	0	0	75	15	252
2011	CS-01	37	33	22	4	4	0	0	70	9	46
2011	CS-02	27	44	9	9	10	1	0	71	20	98
2011	CS-03	27	49	7	13	4	0	0	76	17	71
2011	CS-04	48	42	3	3	3	0	0	90	6	31

Question 14. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	33	14	9	5	0	72	14	255
2019	CS-01	58	24	15	3	0	0	82	3	33
2019	CS-02	33	27	19	11	9	1	61	20	93
2019	CS-03	31	46	9	8	5	0	77	14	74
2019	CS-04	53	26	9	12	0	0	79	12	34
2019	CS-05	32	47	5	11	5	0	79	16	19
2018	CS	34	33	18	10	5	0	67	15	169
2018	CS-02	29	25	23	14	9	0	54	23	65
2018	CS-03	41	36	14	5	4	0	77	9	56
2018	CS-04	30	52	9	9	0	0	83	9	23
2017	CS	34	33	15	12	5	0	67	17	219
2017	CS-01	34	37	18	8	3	0	71	11	38
2017	CS-02	26	35	20	12	7	0	61	20	81
2017	CS-03	39	28	13	17	4	0	67	21	72
2017	CS-04	48	33	5	5	10	0	81	14	21
2014	CS	30	38	14	7	11	0	68	18	266
2014	CS-01	37	27	20	7	10	0	63	17	41
2014	CS-02	27	39	15	4	15	0	67	19	102
2014	CS-03	27	43	11	11	9	0	70	20	82
2014	CS-04	37	37	10	10	7	0	73	17	30

Question 15. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	41	33	12	9	5	0	73	14	251
2019	CS-01	55	24	15	6	0	0	79	6	33
2019	CS-02	44	27	11	10	8	0	71	18	91
2019	CS-03	27	42	15	8	7	0	70	15	73
2019	CS-04	45	36	9	9	0	0	82	9	33
2019	CS-05	42	26	11	16	5	0	68	21	19
2018	CS	35	34	21	7	4	0	68	11	170
2018	CS-02	33	29	27	5	6	0	62	11	66
2018	CS-03	34	38	20	7	2	0	71	9	56
2018	CS-04	22	43	9	22	4	0	65	26	23
2017	CS	33	38	17	6	5	0	71	11	219
2017	CS-01	39	34	21	5	0	0	74	5	38
2017	CS-02	30	38	18	5	9	0	68	14	81
2017	CS-03	32	36	19	8	4	0	68	13	72
2017	CS-04	43	43	0	10	5	0	86	14	21
2014	CS	31	37	12	12	7	1	69	19	267
2014	CS-01	32	39	10	12	5	2	73	18	41
2014	CS-02	31	35	14	8	10	2	68	18	102
2014	CS-03	29	40	10	16	5	0	70	21	82
2014	CS-04	40	27	10	17	7	0	67	23	30
2011	CS	37	40	15	5	2	0	77	7	254
2011	CS-01	30	41	20	4	4	0	72	9	46
2011	CS-02	37	43	13	5	1	0	81	6	99
2011	CS-03	37	34	18	7	4	0	70	11	71
2011	CS-04	44	44	9	3	0	0	88	3	32

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	41	18	9	4	4	1	67	14	255
2019	CS-01	30	39	15	0	3	6	6	79	3	33
2019	CS-02	20	32	23	14	8	2	1	54	22	93
2019	CS-03	15	49	20	9	1	5	0	67	11	74
2019	CS-04	41	47	6	3	0	3	0	91	3	34
2019	CS-05	21	47	11	16	0	5	0	72	17	19
2018	CS	17	39	23	10	5	6	0	60	16	171
2018	CS-02	12	33	24	17	9	5	0	48	27	66
2018	CS-03	18	42	23	11	2	5	0	63	13	57
2018	CS-04	26	43	17	0	0	13	0	80	0	23
2017	CS	19	35	23	11	7	6	0	57	19	218
2017	CS-01	29	21	26	11	5	5	3	54	17	38
2017	CS-02	14	30	29	12	9	6	0	47	23	80
2017	CS-03	19	39	19	11	6	6	0	62	18	72
2017	CS-04	19	52	14	0	10	5	0	75	10	21

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	49	26	10	8	6	1	0	76	14	255
2019	CS-01	55	27	6	9	0	3	0	84	9	33
2019	CS-02	51	24	10	6	10	0	0	74	16	93
2019	CS-03	47	26	12	9	5	0	0	73	15	74
2019	CS-04	56	26	9	9	0	0	0	82	9	34
2019	CS-05	26	42	11	5	11	5	0	72	17	19
2018	CS	44	32	14	5	5	0	0	76	10	170
2018	CS-02	39	32	17	5	8	0	0	71	12	66
2018	CS-03	52	29	13	5	2	0	0	80	7	56
2018	CS-04	35	43	9	4	9	0	0	78	13	23
2017	CS	46	30	11	6	5	0	1	77	12	219
2017	CS-01	50	32	11	3	5	0	0	82	8	38
2017	CS-02	43	31	15	4	7	0	0	74	11	81
2017	CS-03	47	32	11	7	3	0	0	79	10	72
2017	CS-04	52	14	5	19	5	0	5	70	25	21
2014	CS	37	31	12	11	7	1	1	69	19	266
2014	CS-01	41	22	17	10	5	2	2	67	15	41
2014	CS-02	39	33	9	10	8	1	1	73	18	101
2014	CS-03	37	30	10	15	9	0	0	67	23	82
2014	CS-04	23	40	23	10	3	0	0	63	13	30
2011	CS	43	37	9	7	4	0	0	81	11	254
2011	CS-01	48	33	9	7	2	2	0	82	9	46
2011	CS-02	41	35	9	8	5	0	1	78	13	99
2011	CS-03	42	41	8	7	1	0	0	83	8	71
2011	CS-04	41	41	6	6	6	0	0	81	13	32

Question 17. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	35	15	8	4	0	1	74	11	253
2019	CS-01	58	33	6	0	0	0	3	94	0	33
2019	CS-02	41	43	12	1	2	0	0	85	3	92
2019	CS-03	37	26	23	8	4	0	1	64	13	73
2019	CS-04	15	47	12	15	9	0	3	64	24	34
2019	CS-05	32	11	11	37	5	5	0	44	44	19
2018	CS	44	32	12	5	5	1	1	77	10	171
2018	CS-02	42	38	9	2	5	2	3	84	6	66
2018	CS-03	42	30	18	5	5	0	0	72	11	57
2018	CS-04	26	35	17	13	9	0	0	61	22	23
2017	CS	45	31	14	6	2	0	1	77	9	219
2017	CS-01	55	29	13	3	0	0	0	84	3	38
2017	CS-02	48	31	14	5	1	0	1	80	6	81
2017	CS-03	46	33	11	5	3	0	1	80	8	72
2017	CS-04	24	33	14	19	10	0	0	57	29	21
2014	CS	37	40	13	6	3	0	1	78	9	267
2014	CS-01	46	37	12	2	0	0	2	85	3	41
2014	CS-02	45	41	8	4	0	1	1	88	4	102
2014	CS-03	30	41	18	6	4	0	0	72	10	82
2014	CS-04	20	40	13	17	10	0	0	60	27	30
2011	CS	36	39	16	4	4	0	0	75	9	254
2011	CS-01	50	37	9	2	2	0	0	87	4	46
2011	CS-02	39	35	20	2	3	0	0	75	5	99
2011	CS-03	35	39	14	7	3	0	1	76	10	71
2011	CS-04	16	50	19	6	9	0	0	66	16	32
2008	CS	26	41	19	7	5	0	0	68	12	228
2008	CS-01	43	39	14	2	0	2	0	84	2	44
2008	CS-02	28	49	15	3	3	0	1	78	7	89
2008	CS-03	21	38	29	6	6	0	0	60	12	52
2008	CS-04	11	35	24	16	14	0	0	46	30	37

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	62	20	6	3	2	2	4	88	5	255
2019	CS-01	67	9	6	3	0	6	9	89	4	33
2019	CS-02	59	18	11	4	4	1	2	80	9	93
2019	CS-03	66	22	1	3	3	3	3	93	6	74
2019	CS-04	71	21	3	0	0	0	6	97	0	34
2019	CS-05	47	32	5	0	0	5	11	94	0	19
2017	CS	51	26	7	5	6	4	1	81	12	219
2017	CS-01	50	13	5	3	18	8	3	71	24	38
2017	CS-02	43	30	7	9	5	5	1	78	15	81
2017	CS-03	58	26	7	3	3	3	0	87	6	72
2017	CS-04	57	29	10	5	0	0	0	86	5	21
2014	CS	50	25	10	4	6	3	3	79	10	267
2014	CS-01	34	17	15	7	10	5	12	62	21	41
2014	CS-02	54	22	9	2	8	5	1	80	10	102
2014	CS-03	55	29	7	5	2	0	1	85	7	82
2014	CS-04	47	33	17	0	3	0	0	80	3	30
2011	CS	48	27	9	8	6	2	0	77	13	253
2011	CS-01	50	22	13	4	9	0	2	73	13	46
2011	CS-02	44	31	8	9	4	4	0	78	14	98
2011	CS-03	48	30	10	6	6	1	0	79	11	71
2011	CS-04	63	13	9	13	3	0	0	75	16	32

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not sure (%)	Total responses
2019	CS	22	36	42	255
2019	CS-01	12	45	42	33
2019	CS-02	16	44	40	93
2019	CS-03	27	31	42	74
2019	CS-04	24	32	44	34
2019	CS-05	47	11	42	19
2018	CS	18	41	41	172
2018	CS-02	19	42	39	67
2018	CS-03	18	42	40	57
2018	CS-04	30	39	30	23
2017	CS	25	39	36	219
2017	CS-01	29	34	37	38
2017	CS-02	17	42	41	81
2017	CS-03	33	35	32	72
2017	CS-04	24	52	24	21
2014	CS	27	33	40	267
2014	CS-01	29	27	44	41
2014	CS-02	20	40	40	102
2014	CS-03	32	28	40	82
2014	CS-04	33	37	30	30
2011	CS	24	39	37	254
2011	CS-01	28	28	43	46
2011	CS-02	20	35	44	99
2011	CS-03	25	42	32	71
2011	CS-04	25	56	19	32

Question 55. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2019	CS	19	30	40	0	2	9	57
2019	CS-02	7	27	47	0	0	20	15
2019	CS-03	35	20	35	0	5	5	20
2018	CS	13	29	45	0	0	13	31
2018	CS-02	0	15	62	0	0	23	13
2018	CS-03	40	20	40	0	0	0	10
2017	CS	20	20	49	4	5	2	55
2017	CS-01	0	36	55	0	9	0	11
2017	CS-02	7	36	50	0	7	0	14
2017	CS-03	38	8	42	8	0	4	24
2014	CS	17	23	55	3	9999	3	71
2014	CS-01	0	25	67	0	9999	8	12
2014	CS-02	15	20	60	5	9999	0	20
2014	CS-03	12	23	58	4	9999	4	26
2014	CS-04	50	10	40	0	9999	0	10
2011	CS	10	21	52	8	9999	8	61
2011	CS-01	0	31	46	8	9999	15	13
2011	CS-02	10	30	45	5	9999	10	20
2011	CS-03	11	11	61	17	9999	0	18

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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	38	10	6	2	0	83	7	254
2019	CS-01	70	24	6	0	0	0	94	0	33
2019	CS-02	43	38	12	6	1	0	81	8	93
2019	CS-03	32	41	15	8	4	0	73	12	73
2019	CS-04	53	35	6	6	0	0	88	6	34
2019	CS-05	47	53	0	0	0	0	100	0	19
2018	CS	49	37	9	3	2	1	86	5	172
2018	CS-02	51	31	9	4	3	1	83	8	67
2018	CS-03	40	44	11	4	2	0	84	5	57
2018	CS-04	57	30	13	0	0	0	87	0	23
2017	CS	40	41	9	6	2	1	82	9	219
2017	CS-01	53	34	13	0	0	0	87	0	38
2017	CS-02	38	40	7	11	1	2	80	13	81
2017	CS-03	35	47	7	6	4	1	83	10	72
2017	CS-04	38	38	19	0	5	0	76	5	21
2014	CS	37	40	12	7	4	0	78	11	267
2014	CS-01	44	32	17	7	0	0	76	7	41
2014	CS-02	37	39	11	5	7	1	77	12	102
2014	CS-03	29	41	15	12	2	0	71	15	82
2014	CS-04	43	53	0	0	3	0	97	3	30
2011	CS	39	42	8	6	3	2	82	10	254
2011	CS-01	48	37	7	2	4	2	87	7	46
2011	CS-02	35	41	9	8	3	3	79	11	99
2011	CS-03	31	46	11	7	3	1	79	10	71
2011	CS-04	53	41	0	6	0	0	94	6	32
2008	CS	33	42	14	6	6	0	75	11	229
2008	CS-01	30	45	14	7	5	0	75	11	44
2008	CS-02	26	46	17	2	9	0	72	11	89
2008	CS-03	30	43	13	9	2	2	75	12	53
2008	CS-04	54	27	8	8	3	0	81	11	37

Question 39. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	40	16	11	2	1	0	71	13	250
2019	CS-01	44	38	13	3	0	0	3	84	3	32
2019	CS-02	32	40	14	9	3	2	0	73	12	91
2019	CS-03	19	42	20	18	1	0	0	61	19	74
2019	CS-04	38	41	9	13	0	0	0	78	13	32
2019	CS-05	21	42	21	11	0	5	0	67	11	19
2018	CS	26	44	17	8	5	1	0	71	12	171
2018	CS-02	24	41	18	9	6	2	0	66	15	66
2018	CS-03	26	46	14	9	5	0	0	72	14	57
2018	CS-04	22	48	22	4	4	0	0	70	9	23
2017	CS	22	37	23	11	5	2	0	61	15	218
2017	CS-01	29	42	13	8	5	0	3	73	14	38
2017	CS-02	20	37	23	14	3	4	0	60	17	80
2017	CS-03	22	30	31	8	7	1	0	53	16	72
2017	CS-04	29	38	14	14	5	0	0	67	19	21
2014	CS	25	34	22	11	6	3	0	61	17	267
2014	CS-01	27	22	32	5	5	10	0	54	11	41
2014	CS-02	25	38	16	13	6	2	0	65	19	102
2014	CS-03	17	38	23	15	7	0	0	55	22	82
2014	CS-04	37	33	20	7	3	0	0	70	10	30
2011	CS	22	44	17	8	4	4	0	69	12	253
2011	CS-01	33	48	9	2	2	4	2	86	5	46
2011	CS-02	20	42	20	8	3	6	0	66	12	98
2011	CS-03	10	48	23	11	6	3	0	59	17	71
2011	CS-04	31	41	13	6	9	0	0	72	16	32

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	25	31	20	9	1	3	30	38	255
2019	CS-01	9	12	24	30	12	6	6	48	24	33
2019	CS-02	8	23	32	22	13	0	3	36	31	93
2019	CS-03	12	30	34	16	7	0	1	23	42	74
2019	CS-04	15	35	29	15	6	0	0	21	50	34
2019	CS-05	26	32	21	16	0	0	5	17	61	19
2018	CS	9	25	38	20	6	0	2	27	35	172
2018	CS-02	9	24	36	25	4	0	1	30	33	67
2018	CS-03	7	28	39	18	7	0	2	25	36	57
2018	CS-04	17	39	30	13	0	0	0	13	57	23
2017	CS	11	26	33	20	6	2	3	27	38	215
2017	CS-01	3	16	39	24	13	0	5	39	19	38
2017	CS-02	8	24	35	19	6	4	4	28	35	78
2017	CS-03	16	31	27	21	3	1	1	25	48	71
2017	CS-04	19	29	38	10	5	0	0	14	48	21
2014	CS	8	27	39	15	5	3	4	21	37	266
2014	CS-01	2	20	46	15	0	0	17	18	26	41
2014	CS-02	6	25	37	21	7	2	3	29	32	102
2014	CS-03	10	30	36	15	5	5	0	21	42	81
2014	CS-04	13	37	43	3	3	0	0	7	50	30
2011	CS	12	24	36	18	6	2	2	24	38	254
2011	CS-01	11	9	28	35	9	4	4	48	21	46
2011	CS-02	11	20	37	18	9	2	2	28	33	99
2011	CS-03	13	30	41	11	1	1	3	13	44	71
2011	CS-04	13	47	28	9	0	3	0	10	61	32
2008	CS	16	30	35	13	4	0	2	17	47	228
2008	CS-01	14	16	36	18	11	0	5	31	31	44
2008	CS-02	13	23	43	17	2	0	2	20	36	88
2008	CS-03	23	38	30	8	2	0	0	9	60	53
2008	CS-04	19	46	27	8	0	0	0	8	65	37

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	6	21	23	27	17	2	3	47	29	254
2019	CS-01	0	6	9	33	36	6	9	82	7	33
2019	CS-02	8	16	23	27	20	3	3	51	25	93
2019	CS-03	5	31	30	22	11	0	1	33	37	74
2019	CS-04	9	27	21	33	9	0	0	42	36	33
2019	CS-05	11	21	26	21	11	5	5	35	35	19
2018	CS	6	16	29	29	15	3	2	46	23	171
2018	CS-02	5	18	26	26	18	6	2	48	25	66
2018	CS-03	9	11	35	39	5	0	2	45	20	57
2018	CS-04	4	35	39	22	0	0	0	22	39	23
2017	CS	8	16	31	22	16	4	4	41	25	217
2017	CS-01	5	5	29	24	32	3	3	58	11	38
2017	CS-02	10	19	22	20	14	7	8	40	34	79
2017	CS-03	8	14	37	24	13	1	3	38	23	72
2017	CS-04	5	24	48	14	10	0	0	24	29	21
2014	CS	8	21	32	22	8	2	6	33	32	266
2014	CS-01	5	27	22	20	5	0	22	31	41	41
2014	CS-02	6	18	35	25	10	2	5	37	25	102
2014	CS-03	10	21	35	21	9	4	1	31	32	82
2014	CS-04	14	24	31	21	10	0	0	31	38	29
2011	CS	11	18	30	19	14	4	4	36	32	254
2011	CS-01	9	9	24	26	17	4	11	51	21	46
2011	CS-02	14	15	26	19	21	2	2	42	31	99
2011	CS-03	13	17	34	20	8	6	3	31	32	71
2011	CS-04	6	34	41	13	3	3	0	16	42	32
2008	CS	14	24	28	23	6	2	2	31	40	226
2008	CS-01	11	18	25	16	18	9	2	38	33	44
2008	CS-02	10	21	27	35	3	0	3	40	33	86
2008	CS-03	17	23	36	19	4	2	0	23	40	53
2008	CS-04	19	38	27	14	0	0	3	14	58	37

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	13	22	35	16	10	2	3	27	37	255
2019	CS-01	0	15	30	21	18	6	9	46	18	33
2019	CS-02	13	22	29	20	12	1	3	34	36	93
2019	CS-03	15	24	42	8	9	0	1	18	40	74
2019	CS-04	15	32	38	12	3	0	0	15	47	34
2019	CS-05	21	16	32	21	0	5	5	24	41	19
2018	CS	9	23	36	18	10	1	2	29	33	171
2018	CS-02	15	21	26	21	12	2	3	35	38	66
2018	CS-03	4	28	44	16	7	0	2	23	32	57
2018	CS-04	17	22	43	17	0	0	0	17	39	23
2017	CS	14	23	31	16	10	3	3	28	39	215
2017	CS-01	8	26	32	8	21	0	5	31	36	38
2017	CS-02	13	24	23	15	12	6	6	31	43	78
2017	CS-03	18	17	41	15	7	1	0	23	36	71
2017	CS-04	19	29	24	29	0	0	0	29	48	21
2014	CS	14	25	35	14	4	3	4	20	43	267
2014	CS-01	7	39	20	12	2	5	15	18	58	41
2014	CS-02	17	20	39	13	4	4	4	18	39	102
2014	CS-03	12	24	37	17	5	2	2	23	38	82
2014	CS-04	17	37	30	13	3	0	0	17	53	30
2011	CS	16	22	31	19	7	3	3	27	40	253
2011	CS-01	15	20	22	22	7	7	9	33	41	46
2011	CS-02	8	19	32	23	12	3	2	38	29	98
2011	CS-03	23	27	34	10	3	1	3	13	51	71
2011	CS-04	25	16	38	22	0	0	0	22	41	32
2008	CS	22	29	30	12	3	1	2	16	53	229
2008	CS-01	20	27	30	7	9	5	2	17	51	44
2008	CS-02	17	28	30	17	3	1	3	21	47	89
2008	CS-03	21	36	26	15	2	0	0	17	57	53
2008	CS-04	35	24	35	3	0	0	3	3	61	37

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	18	29	20	17	1	4	40	30	255
2019	CS-01	3	6	24	12	45	3	6	63	10	33
2019	CS-02	5	11	31	30	19	1	2	51	17	93
2019	CS-03	8	22	36	20	9	0	4	31	31	74
2019	CS-04	21	35	26	12	6	0	0	18	56	34
2019	CS-05	42	26	5	0	11	5	11	13	81	19
2018	CS	9	12	38	26	12	1	2	39	21	170
2018	CS-02	9	9	33	32	12	2	3	46	19	66
2018	CS-03	7	14	46	23	9	0	2	32	21	57
2018	CS-04	18	18	45	18	0	0	0	18	36	22
2017	CS	8	16	31	28	12	2	2	41	26	214
2017	CS-01	3	8	22	32	30	3	3	66	11	37
2017	CS-02	5	18	28	29	10	4	5	44	25	78
2017	CS-03	13	16	41	21	10	0	0	31	28	71
2017	CS-04	14	19	33	33	0	0	0	33	33	21
2014	CS	12	18	34	22	7	2	4	31	32	264
2014	CS-01	8	8	35	25	15	0	10	44	17	40
2014	CS-02	8	13	35	26	10	3	5	39	22	102
2014	CS-03	18	23	35	18	4	3	1	22	42	80
2014	CS-04	17	37	33	13	0	0	0	13	53	30
2011	CS	7	19	37	22	12	2	3	35	27	254
2011	CS-01	7	13	35	24	15	0	7	42	21	46
2011	CS-02	8	12	32	27	16	3	1	45	21	99
2011	CS-03	4	25	39	15	10	1	4	27	31	71
2011	CS-04	9	25	47	19	0	0	0	19	34	32
2008	CS	13	24	33	20	9	0	1	29	37	227
2008	CS-01	5	11	36	27	18	0	2	47	16	44
2008	CS-02	7	20	32	30	9	0	2	40	27	87
2008	CS-03	25	28	32	11	4	0	0	15	53	53
2008	CS-04	14	41	38	5	3	0	0	8	54	37

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	23	30	18	14	2	3	33	35	254
2019	CS-01	3	13	19	28	28	3	6	62	17	32
2019	CS-02	5	17	34	23	16	1	3	40	24	93
2019	CS-03	16	30	30	11	11	1	1	22	47	74
2019	CS-04	12	35	32	15	6	0	0	21	47	34
2019	CS-05	26	21	26	5	11	5	5	18	53	19
2018	CS	16	20	35	21	6	0	1	28	37	171
2018	CS-02	15	22	37	19	6	0	0	25	37	67
2018	CS-03	11	21	43	21	4	0	0	25	32	56
2018	CS-04	39	30	22	9	0	0	0	9	70	23
2017	CS	13	25	28	16	13	2	2	31	40	216
2017	CS-01	8	29	24	13	24	0	3	38	38	38
2017	CS-02	14	23	26	17	10	5	5	30	41	78
2017	CS-03	11	21	35	15	17	1	0	32	32	72
2017	CS-04	24	38	24	14	0	0	0	14	62	21
2014	CS	15	24	29	19	7	2	3	28	41	267
2014	CS-01	17	15	29	20	7	5	7	31	36	41
2014	CS-02	14	20	28	23	10	1	5	34	35	102
2014	CS-03	18	26	27	21	7	1	0	28	44	82
2014	CS-04	10	47	40	3	0	0	0	3	57	30
2011	CS	17	28	30	13	6	3	3	20	48	254
2011	CS-01	15	26	24	17	11	2	4	30	44	46
2011	CS-02	16	20	33	17	7	4	2	26	39	99
2011	CS-03	17	31	31	11	4	3	3	16	51	71
2011	CS-04	19	47	28	3	0	0	3	3	68	32
2008	CS	17	32	27	16	4	0	3	21	51	228
2008	CS-01	7	23	18	32	16	0	5	50	31	44
2008	CS-02	15	28	30	19	2	0	6	23	46	88
2008	CS-03	21	36	34	9	0	0	0	9	57	53
2008	CS-04	27	43	27	3	0	0	0	3	70	37

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	14	22	28	20	4	4	51	25	253
2019	CS-01	0	6	12	15	45	12	9	77	8	33
2019	CS-02	9	13	20	31	21	2	4	55	24	91
2019	CS-03	11	18	23	30	15	3	1	46	30	74
2019	CS-04	12	15	32	26	15	0	0	41	26	34
2019	CS-05	16	21	21	26	0	5	11	31	44	19
2018	CS	6	13	33	26	17	3	1	45	21	172
2018	CS-02	7	15	31	24	16	6	0	43	24	67
2018	CS-03	2	16	33	37	11	0	2	48	18	57
2018	CS-04	9	17	43	17	9	4	0	27	27	23
2017	CS	7	16	27	25	17	5	3	45	25	216
2017	CS-01	8	11	29	13	29	8	3	47	21	38
2017	CS-02	9	12	20	28	18	8	5	53	24	78
2017	CS-03	4	21	31	26	14	1	3	42	26	72
2017	CS-04	10	29	33	24	5	0	0	29	38	21
2014	CS	5	13	26	29	16	3	7	50	21	266
2014	CS-01	2	15	15	32	10	5	22	57	23	41
2014	CS-02	6	11	20	29	24	2	9	59	19	102
2014	CS-03	9	12	32	29	15	4	0	46	22	82
2014	CS-04	0	27	37	27	10	0	0	37	27	30
2011	CS	9	12	26	25	20	2	6	49	23	254
2011	CS-01	7	13	15	28	28	2	7	62	21	46
2011	CS-02	8	9	20	27	27	3	5	59	19	99
2011	CS-03	10	13	37	21	11	1	7	35	25	71
2011	CS-04	16	16	28	28	9	0	3	39	32	32
2008	CS	10	19	29	25	13	1	3	39	30	228
2008	CS-01	9	9	27	25	20	5	5	50	20	44
2008	CS-02	5	24	22	31	16	1	2	48	29	88
2008	CS-03	13	23	28	23	9	0	4	33	37	53
2008	CS-04	22	14	43	19	0	0	3	19	36	37

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	11	22	31	18	13	3	2	32	35	254
2019	CS-01	0	3	33	30	24	3	6	60	3	33
2019	CS-02	10	23	27	19	17	3	1	38	34	93
2019	CS-03	16	22	32	16	9	3	1	27	39	74
2019	CS-04	6	44	29	12	6	0	3	18	52	34
2019	CS-05	32	11	42	5	0	5	5	6	47	19
2018	CS	11	20	34	19	12	2	2	32	32	171
2018	CS-02	13	22	27	22	7	6	1	32	39	67
2018	CS-03	9	20	41	16	13	0	2	29	29	56
2018	CS-04	13	26	35	22	0	0	4	23	41	23
2017	CS	14	19	37	16	8	5	2	25	35	218
2017	CS-01	11	24	32	11	16	5	3	29	37	38
2017	CS-02	14	15	35	16	9	7	4	28	32	80
2017	CS-03	15	19	40	17	5	3	0	23	36	72
2017	CS-04	19	19	38	24	0	0	0	24	38	21
2014	CS	11	22	37	16	6	3	3	24	36	267
2014	CS-01	10	22	32	20	5	2	10	28	36	41
2014	CS-02	11	18	40	19	6	2	5	26	31	102
2014	CS-03	12	27	33	13	11	4	0	25	41	82
2014	CS-04	10	27	40	20	0	3	0	21	38	30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	5	14	28	29	18	2	3	50	21	255
2019	CS-01	3	3	27	24	33	3	6	63	7	33
2019	CS-02	4	14	24	32	23	2	1	57	19	93
2019	CS-03	5	15	35	26	15	1	3	42	21	74
2019	CS-04	6	18	29	35	9	0	3	45	24	34
2019	CS-05	16	26	21	26	0	5	5	29	47	19

Question 40. I feel that change is managed well in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	29	24	17	7	4	0	49	26	255
2019	CS-01	30	45	6	6	0	9	3	86	7	33
2019	CS-02	22	28	26	13	6	5	0	52	20	93
2019	CS-03	9	30	28	22	9	1	0	40	32	74
2019	CS-04	21	18	26	26	9	0	0	38	35	34
2019	CS-05	5	26	21	21	16	11	0	35	41	19

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	26	8	9	6	2	0	77	15	253
2019	CS-01	64	15	12	3	0	6	0	84	3	33
2019	CS-02	46	25	7	13	9	1	0	71	22	92
2019	CS-03	42	27	11	10	8	0	1	71	18	73
2019	CS-04	53	38	0	6	3	0	0	91	9	34
2019	CS-05	63	26	5	0	0	5	0	94	0	19
2018	CS	44	31	8	9	8	0	0	75	17	170
2018	CS-02	25	36	12	15	12	0	0	61	27	67
2018	CS-03	47	30	5	9	9	0	0	77	18	57
2018	CS-04	73	27	0	0	0	0	0	100	0	22
2017	CS	37	32	13	9	8	1	0	69	17	219
2017	CS-01	39	29	16	8	5	0	3	70	14	38
2017	CS-02	35	36	15	2	10	2	0	72	13	81
2017	CS-03	35	28	13	17	8	0	0	63	25	72
2017	CS-04	43	29	10	14	5	0	0	71	19	21
2014	CS	41	29	8	10	10	2	0	72	20	267
2014	CS-01	34	32	7	12	10	5	0	69	23	41
2014	CS-02	39	28	10	10	10	3	0	70	20	102
2014	CS-03	48	27	5	10	10	1	0	75	20	82
2014	CS-04	37	37	7	7	13	0	0	73	20	30

Question 22. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	55	28	6	7	4	0	0	83	11	254
2019	CS-01	58	36	3	0	3	0	0	94	3	33
2019	CS-02	48	29	9	10	4	0	0	77	14	92
2019	CS-03	53	31	4	4	7	1	0	85	11	74
2019	CS-04	68	15	6	12	0	0	0	82	12	34
2019	CS-05	68	21	0	11	0	0	0	89	11	19
2018	CS	45	38	6	8	4	0	0	82	12	168
2018	CS-02	33	42	8	12	5	0	0	76	17	66
2018	CS-03	47	32	5	11	5	0	0	79	16	57
2018	CS-04	57	43	0	0	0	0	0	100	0	21
2017	CS	43	35	11	8	2	0	1	79	10	218
2017	CS-01	55	16	13	11	0	0	5	75	11	38
2017	CS-02	47	36	9	5	3	0	0	84	8	80
2017	CS-03	32	43	11	10	4	0	0	75	14	72
2017	CS-04	48	29	19	5	0	0	0	76	5	21
2014	CS	40	37	11	7	4	0	0	77	12	267
2014	CS-01	34	37	20	7	0	2	0	73	8	41
2014	CS-02	42	33	9	9	6	0	1	76	15	102
2014	CS-03	41	37	11	6	5	0	0	78	11	82
2014	CS-04	37	53	7	3	0	0	0	90	3	30

Question 23. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	29	8	5	4	3	1	83	9	254
2019	CS-01	67	12	9	3	0	9	0	87	3	33
2019	CS-02	47	32	10	5	4	0	2	80	10	92
2019	CS-03	42	34	8	7	7	3	0	78	14	74
2019	CS-04	68	24	6	3	0	0	0	91	3	34
2019	CS-05	47	37	5	0	0	11	0	94	0	19
2018	CS	44	35	12	6	2	1	0	80	8	170
2018	CS-02	33	39	15	9	4	0	0	72	13	67
2018	CS-03	46	35	11	7	2	0	0	81	9	57
2018	CS-04	55	32	9	0	0	5	0	90	0	22

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	34	13	3	3	3	0	80	7	254
2019	CS-01	52	27	9	0	0	9	3	90	0	33
2019	CS-02	42	29	15	5	6	2	0	73	12	93
2019	CS-03	36	40	16	3	3	3	0	77	6	73
2019	CS-04	56	35	9	0	0	0	0	91	0	34
2019	CS-05	42	47	5	5	0	0	0	89	5	19
2018	CS	48	33	11	2	2	3	1	84	5	170
2018	CS-02	36	36	19	1	1	6	0	76	3	67
2018	CS-03	47	35	9	4	4	0	2	83	7	55
2018	CS-04	52	43	0	0	4	0	0	96	4	23
2017	CS	36	43	13	4	2	1	0	81	6	219
2017	CS-01	39	39	13	3	3	0	3	81	5	38
2017	CS-02	35	43	17	2	0	2	0	80	3	81
2017	CS-03	35	46	10	7	3	0	0	81	10	72
2017	CS-04	48	38	10	0	5	0	0	86	5	21
2014	CS	47	35	10	1	4	2	0	85	5	266
2014	CS-01	46	32	15	0	2	5	0	82	3	41
2014	CS-02	47	35	9	1	5	3	0	85	6	102
2014	CS-03	46	37	12	0	4	0	1	84	4	81
2014	CS-04	50	40	3	3	0	3	0	93	3	30
2011	CS	35	39	13	6	4	4	0	77	10	254
2011	CS-01	37	39	9	7	4	4	0	80	11	46
2011	CS-02	30	44	15	3	3	4	0	78	6	99
2011	CS-03	31	41	13	10	3	3	0	74	13	71
2011	CS-04	50	22	9	9	6	3	0	74	16	32

Question 49. My department or agency implements activities and practices that support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	29	12	1	1	6	0	85	3	252
2019	CS-01	59	19	13	0	0	9	0	86	0	32
2019	CS-02	50	24	15	1	3	7	0	79	5	92
2019	CS-03	35	43	12	3	0	7	0	84	3	74
2019	CS-04	67	27	6	0	0	0	0	94	0	33
2019	CS-05	63	26	5	0	0	5	0	94	0	19
2018	CS	46	29	12	4	2	6	1	80	7	171
2018	CS-02	42	28	16	4	1	7	0	76	6	67
2018	CS-03	43	29	14	4	4	5	2	77	8	56
2018	CS-04	57	26	9	0	4	4	0	86	5	23
2017	CS	37	31	19	4	3	5	1	73	7	217
2017	CS-01	47	21	16	3	3	5	5	76	6	38
2017	CS-02	32	35	21	1	4	6	0	72	5	80
2017	CS-03	38	31	20	6	3	3	0	71	9	71
2017	CS-04	43	29	10	10	5	5	0	75	15	21
2014	CS	50	31	12	2	3	3	0	83	4	266
2014	CS-01	54	29	10	0	2	2	2	87	3	41
2014	CS-02	48	30	13	2	4	3	0	81	6	102
2014	CS-03	49	34	11	2	1	2	0	85	4	82
2014	CS-04	48	31	17	0	3	0	0	79	3	29

Question 50. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	31	9	4	2	1	0	84	6	254
2019	CS-01	64	24	6	0	0	3	3	94	0	33
2019	CS-02	48	33	10	4	3	1	0	83	8	93
2019	CS-03	42	36	12	8	1	0	0	78	10	73
2019	CS-04	65	26	6	0	3	0	0	91	3	34
2019	CS-05	53	26	11	5	0	5	0	83	6	19
2018	CS	50	31	14	3	1	1	0	82	4	170
2018	CS-02	40	37	18	1	1	1	0	79	3	67
2018	CS-03	47	27	16	7	2	0	0	75	9	55
2018	CS-04	57	39	4	0	0	0	0	96	0	23
2017	CS	41	40	10	5	3	0	0	82	8	219
2017	CS-01	47	39	8	3	0	0	3	89	3	38
2017	CS-02	37	41	11	6	4	1	0	79	10	81
2017	CS-03	43	36	13	6	3	0	0	79	8	72
2017	CS-04	43	43	5	5	5	0	0	86	10	21
2014	CS	45	33	12	5	3	2	0	80	8	267
2014	CS-01	46	22	20	2	2	7	0	74	5	41
2014	CS-02	47	33	9	5	4	2	0	82	9	102
2014	CS-03	40	38	13	6	2	0	0	78	9	82
2014	CS-04	53	27	10	10	0	0	0	80	10	30
2011	CS	37	40	16	2	4	2	0	78	6	252
2011	CS-01	42	42	7	0	4	4	0	88	5	45
2011	CS-02	32	41	21	2	2	1	0	74	4	99
2011	CS-03	35	38	17	3	6	1	0	74	9	71
2011	CS-04	45	39	10	3	3	0	0	84	6	31
2008	CS	22	40	19	13	5	0	0	63	18	229
2008	CS-01	23	34	23	14	7	0	0	57	20	44
2008	CS-02	24	39	20	12	3	1	0	64	16	89
2008	CS-03	15	47	17	13	8	0	0	62	21	53
2008	CS-04	32	35	19	11	3	0	0	68	14	37

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	25	13	6	8	6	3	71	15	253
2019	CS-01	48	18	15	0	3	3	12	79	4	33
2019	CS-02	38	20	15	9	9	7	2	64	19	91
2019	CS-03	30	31	14	5	12	7	1	66	19	74
2019	CS-04	50	24	6	9	3	6	3	81	13	34
2019	CS-05	42	37	5	5	0	11	0	88	6	19
2018	CS	24	36	17	9	6	4	4	66	16	170
2018	CS-02	15	37	24	7	7	6	3	57	16	67
2018	CS-03	23	39	11	12	9	4	4	66	23	57
2018	CS-04	45	32	9	5	0	5	5	85	5	22
2017	CS	28	31	15	11	6	6	3	65	19	219
2017	CS-01	37	32	13	5	8	0	5	72	14	38
2017	CS-02	28	28	10	7	9	12	5	69	19	81
2017	CS-03	22	31	18	19	3	6	1	57	24	72
2017	CS-04	29	33	24	10	5	0	0	62	14	21
2014	CS	31	28	16	9	9	3	3	64	19	267
2014	CS-01	24	29	17	12	7	7	2	59	22	41
2014	CS-02	29	22	17	9	13	5	6	57	24	102
2014	CS-03	37	28	15	9	9	1	2	67	18	82
2014	CS-04	23	53	17	3	3	0	0	77	7	30

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	35	16	8	4	2	1	71	12	255
2019	CS-01	45	36	12	0	0	3	3	87	0	33
2019	CS-02	32	30	17	12	6	1	1	64	19	93
2019	CS-03	23	42	22	7	4	3	0	67	11	74
2019	CS-04	50	32	9	6	3	0	0	82	9	34
2019	CS-05	32	37	11	11	0	5	5	76	12	19
2018	CS	33	42	11	9	3	2	1	77	12	171
2018	CS-02	29	35	14	14	5	5	0	67	19	66
2018	CS-03	25	49	12	9	4	0	2	75	13	57
2018	CS-04	48	39	4	4	0	4	0	91	5	23
2017	CS	30	40	11	8	5	3	2	75	14	217
2017	CS-01	24	47	13	5	3	5	3	77	9	38
2017	CS-02	30	35	9	12	6	5	3	70	20	80
2017	CS-03	30	40	14	6	7	0	3	73	13	72
2017	CS-04	45	40	10	5	0	0	0	85	5	20
2014	CS	35	36	12	8	4	4	1	75	13	267
2014	CS-01	32	24	27	2	5	10	0	62	8	41
2014	CS-02	28	42	8	10	6	5	1	75	17	102
2014	CS-03	37	38	9	12	1	2	1	77	14	82
2014	CS-04	50	27	20	3	0	0	0	77	3	30
2011	CS	36	35	14	5	4	6	1	75	10	253
2011	CS-01	41	30	11	2	4	9	2	80	7	46
2011	CS-02	29	40	15	6	6	4	0	71	13	98
2011	CS-03	30	39	14	6	1	8	1	77	8	71
2011	CS-04	56	19	13	6	6	0	0	75	13	32
2008	CS	31	31	13	12	9	2	2	65	21	229
2008	CS-01	18	34	14	18	11	2	2	55	31	44
2008	CS-02	27	30	15	13	9	2	3	61	24	89
2008	CS-03	34	28	11	11	11	2	2	65	24	53
2008	CS-04	49	35	11	0	3	3	0	86	3	37

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	35	34	18	6	4	3	0	71	10	252
2019	CS-01	45	33	9	0	0	9	3	90	0	33
2019	CS-02	34	32	16	8	7	3	0	68	15	91
2019	CS-03	27	36	26	7	4	0	0	64	11	74
2019	CS-04	38	29	21	9	3	0	0	68	12	34
2019	CS-05	44	33	11	0	0	11	0	88	0	18
2018	CS	30	40	19	7	3	1	0	71	10	171
2018	CS-02	21	41	21	9	6	2	0	63	15	66
2018	CS-03	30	42	16	11	2	0	0	72	12	57
2018	CS-04	39	39	22	0	0	0	0	78	0	23

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	24	24	22	8	10	10	2	54	21	254
2019	CS-01	33	27	21	6	0	6	6	69	7	33
2019	CS-02	25	27	17	8	15	8	0	56	25	92
2019	CS-03	18	19	31	11	11	11	0	41	24	74
2019	CS-04	26	21	18	3	12	21	0	59	19	34
2019	CS-05	26	26	16	11	0	11	11	67	13	19
2018	CS	13	28	26	12	8	11	2	47	23	169
2018	CS-02	9	26	26	12	12	14	2	41	29	66
2018	CS-03	14	27	29	14	11	4	2	43	26	56
2018	CS-04	13	43	17	9	0	17	0	68	11	23
2017	CS	18	22	20	14	13	11	2	46	31	218
2017	CS-01	18	24	18	16	5	16	3	52	26	38
2017	CS-02	19	19	24	9	19	11	0	42	31	80
2017	CS-03	18	24	21	18	10	10	0	46	31	72
2017	CS-04	14	24	14	24	14	0	10	42	42	21
2014	CS	15	27	20	12	16	8	2	46	32	267
2014	CS-01	22	17	24	10	15	10	2	44	28	41
2014	CS-02	13	27	20	13	17	8	3	45	33	102
2014	CS-03	13	27	17	15	21	6	1	43	38	82
2014	CS-04	13	37	20	10	7	10	3	58	19	30
2011	CS	14	20	19	16	15	14	3	40	37	254
2011	CS-01	26	15	15	4	11	24	4	58	21	46
2011	CS-02	13	19	22	14	15	13	3	39	35	99
2011	CS-03	10	13	17	31	20	10	0	25	56	71
2011	CS-04	9	41	19	9	9	9	3	57	21	32

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	39	42	5	9	4	0	81	13	255
2019	CS-01	36	42	9	12	0	0	79	12	33
2019	CS-02	43	38	4	11	4	0	81	15	93
2019	CS-03	28	51	8	8	4	0	80	12	74
2019	CS-04	50	41	3	3	3	0	91	6	34
2019	CS-05	42	32	0	16	5	5	78	22	19
2017	CS	35	45	5	12	3	0	80	15	219
2017	CS-01	32	45	5	16	3	0	76	18	38
2017	CS-02	38	38	5	14	5	0	77	19	81
2017	CS-03	29	54	6	10	1	0	83	11	72
2017	CS-04	48	43	5	5	0	0	90	5	21
2014	CS	38	48	3	9	2	0	86	11	267
2014	CS-01	41	44	5	10	0	0	85	10	41
2014	CS-02	40	46	3	5	5	1	87	10	102
2014	CS-03	32	51	2	15	0	0	83	15	82
2014	CS-04	37	53	0	7	3	0	90	10	30
2011	CS	37	48	6	6	2	0	85	9	254
2011	CS-01	37	50	9	4	0	0	87	4	46
2011	CS-02	38	45	3	8	5	0	84	13	99
2011	CS-03	32	49	10	7	1	0	82	8	71
2011	CS-04	44	47	6	3	0	0	91	3	32
2008	CS	37	44	4	14	2	0	80	16	229
2008	CS-01	39	30	7	20	5	0	68	25	44
2008	CS-02	36	49	3	10	1	0	85	11	89
2008	CS-03	30	55	2	11	2	0	85	13	53
2008	CS-04	46	30	5	16	3	0	76	19	37

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	40	35	11	8	6	0	0	74	14	255
2019	CS-01	48	24	18	6	3	0	0	73	9	33
2019	CS-02	43	32	9	10	6	0	0	75	16	93
2019	CS-03	32	45	9	7	7	0	0	77	14	74
2019	CS-04	38	35	12	6	6	0	3	76	12	34
2019	CS-05	32	26	21	11	11	0	0	58	21	19
2017	CS	36	38	8	11	6	0	0	74	17	218
2017	CS-01	45	42	5	3	5	0	0	87	8	38
2017	CS-02	38	32	9	15	6	0	0	70	21	81
2017	CS-03	25	46	7	14	7	0	0	72	21	71
2017	CS-04	48	29	14	10	0	0	0	76	10	21
2014	CS	49	34	4	8	5	0	0	83	13	267
2014	CS-01	46	37	10	2	5	0	0	83	7	41
2014	CS-02	45	42	3	5	4	1	0	88	9	102
2014	CS-03	51	27	2	12	7	0	0	78	20	82
2014	CS-04	57	23	7	10	3	0	0	80	13	30
2011	CS	40	38	10	8	4	0	0	78	11	254
2011	CS-01	41	37	7	7	7	2	0	80	13	46
2011	CS-02	38	36	13	8	4	0	0	75	12	99
2011	CS-03	39	42	8	7	3	0	0	82	10	71
2011	CS-04	44	38	6	13	0	0	0	81	13	32

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	45	36	11	5	2	0	0	81	8	253
2019	CS-01	55	27	15	0	3	0	0	82	3	33
2019	CS-02	39	42	8	7	3	1	0	82	10	92
2019	CS-03	38	36	18	7	1	0	0	74	8	74
2019	CS-04	64	27	9	0	0	0	0	91	0	33
2019	CS-05	58	26	0	11	5	0	0	84	16	19
2017	CS	42	39	11	5	2	1	0	81	7	219
2017	CS-01	42	45	8	5	0	0	0	87	5	38
2017	CS-02	38	40	9	7	4	2	0	80	11	81
2017	CS-03	39	43	15	1	1	0	0	82	3	72
2017	CS-04	62	14	19	5	0	0	0	76	5	21
2014	CS	45	34	14	4	3	0	0	79	6	267
2014	CS-01	39	34	24	0	2	0	0	73	2	41
2014	CS-02	44	36	14	2	3	0	1	81	5	102
2014	CS-03	46	33	12	7	1	0	0	79	9	82
2014	CS-04	47	33	10	0	7	3	0	83	7	30

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	68	14	7	6	5	0	82	11	255
2019	CS-01	79	9	3	6	3	0	88	9	33
2019	CS-02	69	14	11	4	2	0	83	6	93
2019	CS-03	68	11	8	7	7	0	78	14	74
2019	CS-04	53	29	6	12	0	0	82	12	34
2019	CS-05	74	5	0	0	21	0	79	21	19
2017	CS	58	19	8	10	5	0	78	15	219
2017	CS-01	63	24	3	5	5	0	87	11	38
2017	CS-02	57	19	9	12	2	1	76	15	81
2017	CS-03	53	18	13	11	6	0	71	17	72
2017	CS-04	67	14	0	5	14	0	81	19	21
2014	CS	61	21	6	6	4	1	83	11	267
2014	CS-01	76	15	5	0	2	2	93	3	41
2014	CS-02	55	24	9	7	5	1	79	12	102
2014	CS-03	63	20	6	5	6	0	83	11	82
2014	CS-04	60	17	3	17	3	0	77	20	30
2011	CS	63	18	6	9	2	2	82	11	254
2011	CS-01	72	13	7	4	2	2	87	7	46
2011	CS-02	62	17	6	10	3	2	80	13	99
2011	CS-03	63	15	7	13	1	0	79	14	71
2011	CS-04	47	38	6	6	0	3	87	6	32
2008	CS	67	18	5	6	4	0	85	10	229
2008	CS-01	73	16	5	2	2	2	91	5	44
2008	CS-02	63	20	7	4	6	0	83	10	89
2008	CS-03	64	15	6	8	8	0	79	15	53
2008	CS-04	70	19	0	11	0	0	89	11	37

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	69	13	7	7	3	0	0	83	10	252
2019	CS-01	82	6	6	3	0	0	3	91	3	33
2019	CS-02	70	16	7	7	1	0	0	86	8	90
2019	CS-03	64	11	8	11	7	0	0	74	18	74
2019	CS-04	59	26	6	6	3	0	0	85	9	34
2019	CS-05	84	5	5	5	0	0	0	89	5	19
2017	CS	56	16	13	7	5	0	2	74	13	219
2017	CS-01	61	13	11	8	3	0	5	78	11	38
2017	CS-02	55	15	14	6	7	0	2	72	14	81
2017	CS-03	56	15	15	8	6	0	0	71	14	72
2017	CS-04	52	24	10	10	5	0	0	76	14	21
2014	CS	64	16	6	7	4	0	2	82	11	267
2014	CS-01	66	15	15	0	0	0	5	85	0	41
2014	CS-02	60	18	6	9	4	0	4	81	13	102
2014	CS-03	72	12	4	6	6	0	0	84	12	82
2014	CS-04	57	20	3	13	7	0	0	77	20	30
2011	CS	62	17	7	6	5	0	3	81	11	254
2011	CS-01	70	13	9	2	4	2	0	84	7	46
2011	CS-02	58	19	4	6	7	0	6	82	14	99
2011	CS-03	58	14	14	10	4	0	0	72	14	71
2011	CS-04	66	22	3	6	0	0	3	90	6	32
2008	CS	62	15	5	7	7	0	3	80	14	228
2008	CS-01	66	18	5	0	5	0	7	90	5	44
2008	CS-02	60	12	6	10	8	0	4	75	19	89
2008	CS-03	57	15	8	11	9	0	0	72	21	53
2008	CS-04	72	17	3	6	3	0	0	89	8	36

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	84	8	4	1	2	0	2	94	3	254
2019	CS-01	91	3	3	0	0	0	3	97	0	33
2019	CS-02	84	8	2	2	2	0	2	93	4	92
2019	CS-03	81	11	5	1	0	0	1	93	1	74
2019	CS-04	79	12	6	0	3	0	0	91	3	34
2019	CS-05	95	0	0	0	5	0	0	95	5	19
2017	CS	73	14	6	2	2	0	2	89	5	218
2017	CS-01	82	3	5	0	5	0	5	89	6	38
2017	CS-02	67	18	7	3	1	0	4	88	4	80
2017	CS-03	75	13	8	3	1	0	0	87	4	72
2017	CS-04	71	19	0	5	5	0	0	90	10	21
2014	CS	79	12	4	1	2	0	1	92	4	267
2014	CS-01	83	7	7	0	0	0	2	93	0	41
2014	CS-02	73	19	1	3	4	0	1	92	7	102
2014	CS-03	87	6	5	0	2	0	0	93	2	82
2014	CS-04	80	10	10	0	0	0	0	90	0	30
2011	CS	70	15	5	2	4	0	2	88	6	254
2011	CS-01	72	15	4	0	4	2	2	91	5	46
2011	CS-02	65	20	4	2	5	0	4	88	7	99
2011	CS-03	73	11	7	4	3	0	1	86	7	71
2011	CS-04	75	13	6	3	3	0	0	88	6	32
2008	CS	75	10	4	3	4	1	4	89	6	228
2008	CS-01	77	9	2	2	5	2	2	90	7	44
2008	CS-02	72	11	6	1	3	1	6	89	5	89
2008	CS-03	74	8	6	6	4	0	4	84	10	53
2008	CS-04	78	14	3	3	3	0	0	92	5	37

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.
Survey year	Demographic	Always/almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	53	22	11	3	2	7	1	82	6	255
2019	CS-01	67	15	0	3	0	12	3	96	4	33
2019	CS-02	56	24	8	3	1	9	0	87	5	93
2019	CS-03	45	20	22	1	4	7	1	71	6	74
2019	CS-04	53	29	12	3	3	0	0	82	6	34
2019	CS-05	53	16	11	5	5	11	0	76	12	19

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	38	43	11	4	1	1	1	83	6	255
2019	CS-01	36	33	18	3	3	3	3	74	6	33
2019	CS-02	37	48	11	3	1	0	0	85	4	93
2019	CS-03	35	49	11	4	0	1	0	85	4	74
2019	CS-04	56	29	6	9	0	0	0	85	9	34
2019	CS-05	26	37	16	5	5	5	5	71	12	19

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	58	21	9	3	2	7	0	86	5	255
2019	CS-01	58	21	9	0	0	9	3	90	0	33
2019	CS-02	59	15	13	3	3	6	0	79	7	93
2019	CS-03	55	30	5	4	0	5	0	90	4	74
2019	CS-04	65	18	6	3	3	6	0	88	6	34
2019	CS-05	53	21	11	0	0	16	0	88	0	19

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	8	92	252
2019	CS-02	10	90	92
2019	CS-03	11	89	73
2018	CS	10	90	170
2018	CS-02	12	88	67
2018	CS-03	13	88	56

Question 59a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	59	41	17

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	20
2018	CS	47	53	17

Question 59c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	20

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	20
2018	CS	0	100	17

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	20

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 59g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	20

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	45	55	20
2018	CS	41	59	17

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	55	45	20
2018	CS	41	59	17

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	65	35	17

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	55	45	20
2018	CS	53	47	17

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	30	70	20
2018	CS	53	47	17

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	65	35	20
2018	CS	53	47	17

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	20
2018	CS	53	47	17

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	40	60	20
2018	CS	59	41	17

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	25	75	20

Question 60m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	60	40	20
2018	CS	53	47	17

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	35	65	20

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 61h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	30	70	20
2018	CS	35	65	17

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	29	71	17

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	47	53	17

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	59	41	17

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	0	100	17

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	CS	53	47	17

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	14	86	252
2019	CS-02	21	79	92
2019	CS-03	12	88	73

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	26	13	19	6	4	25	6	57	15	255
2019	CS-01	42	12	12	0	3	21	9	78	4	33
2019	CS-02	30	11	18	6	6	24	4	57	18	93
2019	CS-03	16	16	15	12	3	32	5	52	24	74
2019	CS-04	18	15	29	3	0	26	9	50	5	34
2019	CS-05	32	16	26	0	5	16	5	60	7	19
2018	CS	17	15	25	6	4	28	3	48	15	172
2018	CS-02	13	13	25	9	4	31	3	41	20	67
2018	CS-03	16	21	26	4	7	25	2	50	14	57
2018	CS-04	13	13	26	4	0	39	4	46	8	23
2017	CS	16	16	24	5	4	26	9	48	15	218
2017	CS-01	21	24	18	5	0	16	16	65	8	38
2017	CS-02	12	16	23	6	6	26	10	45	20	80
2017	CS-03	17	11	31	5	1	29	6	43	11	72
2017	CS-04	24	14	19	0	14	24	5	53	20	21
2014	CS	21	15	14	6	8	28	7	57	21	267
2014	CS-01	29	7	15	7	5	34	2	58	19	41
2014	CS-02	15	17	15	4	8	31	11	54	20	102
2014	CS-03	21	15	15	5	12	26	7	53	25	82
2014	CS-04	30	20	13	7	7	20	3	65	17	30

Question 65. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	34	23	19	5	4	14	1	68	10	253
2019	CS-01	42	21	12	3	0	18	3	81	4	33
2019	CS-02	37	18	18	7	4	14	1	65	13	92
2019	CS-03	30	23	19	7	5	15	1	63	15	74
2019	CS-04	29	26	29	0	3	12	0	63	3	34
2019	CS-05	33	39	11	6	0	11	0	81	6	18
2018	CS	30	33	19	6	1	10	1	71	8	172
2018	CS-02	27	28	21	10	0	10	3	64	12	67
2018	CS-03	26	37	16	5	4	12	0	72	10	57
2018	CS-04	30	39	26	0	0	4	0	73	0	23
2017	CS	22	25	27	6	4	15	2	57	12	218
2017	CS-01	29	32	21	5	0	11	3	70	6	38
2017	CS-02	18	26	22	6	6	19	2	56	16	81
2017	CS-03	20	24	35	6	1	13	1	51	8	71
2017	CS-04	38	19	24	5	10	5	0	60	15	21
2014	CS	28	24	16	5	7	18	2	64	15	267
2014	CS-01	37	12	17	10	5	20	0	61	18	41
2014	CS-02	22	27	19	3	6	21	3	64	12	102
2014	CS-03	27	26	16	4	11	16	1	63	18	82
2014	CS-04	37	20	13	10	7	10	3	65	19	30
2011	CS	29	38	16	6	4	8	0	73	10	254
2011	CS-01	37	35	9	7	4	9	0	79	12	46
2011	CS-02	27	42	14	5	3	8	0	76	9	99
2011	CS-03	24	32	23	6	6	10	0	63	13	71
2011	CS-04	34	38	16	6	3	3	0	74	10	32

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	5	95	252
2019	CS-02	9	91	92
2019	CS-04	0	100	34
2019	CS-05	0	100	19
2018	CS	5	95	171
2018	CS-01	0	100	20
2018	CS-02	9	91	67
2018	CS-04	0	100	23

Question 67a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	58	42	12

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	58	42	12

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 67g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 69h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	42	58	12

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	50	50	12

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	0	100	12

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	6	94	252
2019	CS-02	5	95	92
2019	CS-03	8	92	73
2019	CS-04	0	100	34

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	27	13	22	4	1	28	6	61	7	254
2019	CS-01	39	12	9	3	0	30	6	81	5	33
2019	CS-02	29	10	24	3	3	24	8	56	9	93
2019	CS-03	20	12	24	7	0	32	4	51	11	74
2019	CS-04	21	15	30	0	0	30	3	55	0	33
2019	CS-05	37	32	5	0	0	21	5	93	0	19
2018	CS	17	16	27	2	2	31	5	51	6	171
2018	CS-02	12	18	32	3	2	30	3	45	7	66
2018	CS-03	16	19	23	4	2	33	4	56	8	57
2018	CS-04	9	13	35	0	0	39	4	38	0	23
2017	CS	16	17	25	2	2	27	10	53	6	220
2017	CS-01	26	13	18	3	3	18	18	63	8	38
2017	CS-02	15	23	20	4	2	27	10	59	10	82
2017	CS-03	11	15	33	1	1	29	8	42	4	72
2017	CS-04	29	10	29	0	0	29	5	57	0	21
2014	CS	21	15	19	1	4	33	6	60	9	267
2014	CS-01	27	15	17	0	7	32	2	63	11	41
2014	CS-02	19	14	20	1	4	35	8	57	9	102
2014	CS-03	17	15	23	2	2	33	7	53	8	82
2014	CS-04	23	23	13	3	0	33	3	74	5	30

Question 73. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	23	20	2	2	16	2	72	4	255
2019	CS-01	45	24	9	0	0	18	3	88	0	33
2019	CS-02	34	20	20	1	3	18	2	69	5	93
2019	CS-03	28	24	26	5	1	14	1	62	8	74
2019	CS-04	41	21	24	0	0	15	0	72	0	34
2019	CS-05	53	26	5	0	0	16	0	94	0	19
2018	CS	32	28	23	2	1	13	1	70	3	172
2018	CS-02	28	21	30	3	0	16	1	60	4	67
2018	CS-03	28	30	21	2	2	16	2	70	4	57
2018	CS-04	30	48	17	0	0	4	0	82	0	23
2017	CS	28	29	22	1	2	15	3	69	4	220
2017	CS-01	39	24	18	3	0	8	8	75	3	38
2017	CS-02	28	33	18	1	1	16	2	75	3	82
2017	CS-03	21	29	26	1	3	17	3	62	5	72
2017	CS-04	38	14	33	0	5	10	0	58	5	21
2014	CS	30	24	21	3	3	18	2	67	7	267
2014	CS-01	37	17	22	0	5	20	0	67	6	41
2014	CS-02	26	25	21	4	3	19	3	65	9	102
2014	CS-03	27	24	22	4	2	18	2	65	8	82
2014	CS-04	33	30	20	0	0	13	3	76	0	30
2011	CS	33	40	14	3	2	8	0	79	5	254
2011	CS-01	41	33	11	4	2	9	0	81	7	46
2011	CS-02	28	48	11	2	2	8	0	84	4	99
2011	CS-03	25	38	20	4	1	11	0	71	6	71
2011	CS-04	47	28	19	0	3	3	0	77	3	32

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	12	88	252
2019	CS-01	6	94	32
2019	CS-02	15	85	92
2019	CS-03	15	85	73
2019	CS-04	3	97	34
2019	CS-05	11	89	19
2017	CS	12	88	220
2017	CS-02	13	87	82
2017	CS-03	13	87	72
2014	CS	9	91	266
2014	CS-02	11	89	102
2014	CS-03	11	89	82

Question 80. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	93	7	30
2019	CS-02	93	7	14
2019	CS-03	91	9	11
2017	CS	59	41	27
2017	CS-02	45	55	11
2014	CS	72	28	25
2014	CS-02	82	18	11

Question 81. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	50	29	4	11	7	0	79	18	28
2019	CS-02	38	38	0	8	15	0	77	23	13
2019	CS-03	50	30	10	10	0	0	80	10	10
2017	CS	25	56	6	0	6	6	87	7	16
2014	CS	56	28	6	6	0	6	88	6	18

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	64	20	9	2	3	2	0	86	4	255
2019	CS-01	76	18	3	0	3	0	0	94	3	33
2019	CS-02	62	15	13	2	4	3	0	80	7	93
2019	CS-03	59	26	8	3	3	1	0	86	5	74
2019	CS-04	62	21	12	0	0	3	3	88	0	34
2019	CS-05	74	16	5	0	0	5	0	94	0	19
2018	CS	59	22	9	7	1	1	1	82	8	170
2018	CS-02	55	24	8	8	3	2	2	81	11	66
2018	CS-03	56	23	11	11	0	0	0	79	11	57
2018	CS-04	64	23	5	5	0	5	0	90	5	22
2017	CS	49	24	12	5	6	3	0	76	12	219
2017	CS-01	45	21	13	3	11	5	3	71	14	38
2017	CS-02	51	23	11	2	9	4	0	77	12	81
2017	CS-03	51	24	11	10	4	0	0	75	14	72
2017	CS-04	48	29	14	5	0	5	0	80	5	21

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	37	16	13	9	4	60	23	68
2019	CS-03	26	39	16	3	6	10	71	11	31
2019	CS-04	26	39	13	17	4	0	65	22	23

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	38	19	10	3	8	0	65	14	253
2019	CS-01	28	31	16	3	0	19	3	76	4	32
2019	CS-02	22	37	18	12	4	8	0	63	17	93
2019	CS-03	16	38	28	9	1	7	0	58	12	74
2019	CS-04	33	45	3	9	3	6	0	84	13	33
2019	CS-05	11	37	21	21	5	5	0	50	28	19
2018	CS	23	39	24	6	4	2	1	64	11	171
2018	CS-02	18	39	27	6	8	2	0	58	14	66
2018	CS-03	21	46	18	11	4	2	0	68	14	57
2018	CS-04	30	39	22	4	0	4	0	73	5	23
2017	CS	10	31	25	9	10	14	0	49	22	220
2017	CS-01	5	32	29	5	13	13	3	44	22	38
2017	CS-02	15	27	22	11	9	17	0	50	23	82
2017	CS-03	7	39	24	8	8	14	0	53	19	72
2017	CS-04	19	24	33	5	19	0	0	43	24	21

Question 78. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	36	19	13	7	4	0	59	21	253
2019	CS-01	34	41	9	0	0	13	3	89	0	32
2019	CS-02	24	34	20	10	11	2	0	59	21	92
2019	CS-03	15	38	23	16	5	3	0	54	22	74
2019	CS-04	18	47	12	15	3	6	0	69	19	34
2019	CS-05	5	21	21	37	11	5	0	28	50	19
2018	CS	24	35	24	8	6	2	0	61	14	170
2018	CS-02	21	38	20	9	11	2	0	60	20	66
2018	CS-03	16	39	32	5	7	2	0	55	13	57
2018	CS-04	26	35	17	17	0	4	0	64	18	23
2017	CS	12	32	25	15	7	6	1	48	25	219
2017	CS-01	16	32	21	16	3	8	5	55	21	38
2017	CS-02	12	30	22	17	10	9	0	47	29	82
2017	CS-03	10	32	35	11	8	3	0	44	20	71
2017	CS-04	14	48	10	19	5	5	0	65	25	21

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	29	23	14	12	0	2	50	26	255
2019	CS-01	12	24	30	9	12	0	12	41	24	33
2019	CS-02	25	32	19	14	8	0	2	58	22	93
2019	CS-03	24	23	23	12	18	0	0	47	30	74
2019	CS-04	12	41	24	15	9	0	0	53	24	34
2019	CS-05	5	26	26	21	16	5	0	33	39	19
2018	CS	17	31	26	10	15	1	1	49	25	172
2018	CS-02	16	37	24	10	12	0	0	54	22	67
2018	CS-03	9	32	30	9	19	0	2	41	29	57
2018	CS-04	26	22	22	13	17	0	0	48	30	23
2017	CS	21	25	23	15	12	1	3	48	29	219
2017	CS-01	13	21	24	13	18	3	8	38	35	38
2017	CS-02	21	28	20	17	10	1	2	51	28	81
2017	CS-03	24	21	22	19	13	1	0	45	32	72
2017	CS-04	24	29	33	0	10	0	5	55	10	21

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	21	27	27	14	9	0	2	49	23	255
2019	CS-01	33	30	18	6	3	0	9	70	10	33
2019	CS-02	25	31	27	13	3	0	1	57	16	93
2019	CS-03	18	23	34	16	8	0	1	41	25	74
2019	CS-04	12	24	29	12	24	0	0	35	35	34
2019	CS-05	5	21	21	26	21	5	0	28	50	19
2018	CS	20	30	22	21	7	1	0	50	28	172
2018	CS-02	22	30	21	22	3	1	0	53	26	67
2018	CS-03	18	28	28	16	11	0	0	46	26	57
2018	CS-04	4	26	17	35	17	0	0	30	52	23
2017	CS	23	29	24	13	10	0	2	53	23	220
2017	CS-01	24	29	18	13	11	0	5	56	25	38
2017	CS-02	27	30	26	7	7	0	2	59	15	82
2017	CS-03	22	29	25	15	7	1	0	52	22	72
2017	CS-04	14	14	24	24	24	0	0	29	48	21

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	29	25	21	14	8	1	3	56	22	253
2019	CS-01	53	19	16	0	3	0	9	79	3	32
2019	CS-02	34	31	15	12	4	1	2	68	17	93
2019	CS-03	21	29	25	19	5	0	1	50	25	73
2019	CS-04	15	15	32	24	12	0	3	30	36	34
2019	CS-05	16	16	21	11	32	5	0	33	44	19
2018	CS	26	25	23	13	11	1	1	52	25	171
2018	CS-02	28	22	27	10	7	1	3	53	19	67
2018	CS-03	25	26	21	16	12	0	0	51	28	57
2018	CS-04	9	26	22	22	22	0	0	35	43	23
2017	CS	24	30	25	11	8	0	2	55	20	219
2017	CS-01	35	30	11	8	11	0	5	69	20	37
2017	CS-02	26	34	28	6	4	0	2	61	10	82
2017	CS-03	24	28	26	15	7	0	0	51	22	72
2017	CS-04	10	24	24	19	24	0	0	33	43	21

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	20	29	22	16	9	1	3	51	26	254
2019	CS-01	30	39	3	12	3	3	9	79	17	33
2019	CS-02	23	32	24	10	7	1	4	57	17	92
2019	CS-03	16	31	24	18	9	0	1	48	27	74
2019	CS-04	9	21	32	26	12	0	0	29	38	34
2019	CS-05	16	11	21	26	21	5	0	28	50	19
2018	CS	19	20	24	20	13	2	1	40	34	172
2018	CS-02	19	22	25	21	7	1	3	44	30	67
2018	CS-03	19	16	25	21	19	0	0	35	40	57
2018	CS-04	9	4	35	35	17	0	0	13	52	23
2017	CS	21	27	20	15	12	1	2	50	29	220
2017	CS-01	24	16	13	21	18	3	5	43	43	38
2017	CS-02	26	34	18	9	10	0	4	62	19	82
2017	CS-03	22	26	25	18	7	1	0	49	25	72
2017	CS-04	5	24	19	24	29	0	0	29	52	21

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	25	14	6	5	1	6	74	11	253
2019	CS-01	66	13	6	0	0	0	16	93	0	32
2019	CS-02	52	24	12	3	3	0	5	80	7	92
2019	CS-03	36	36	12	5	3	0	7	78	9	74
2019	CS-04	26	26	21	12	12	3	0	55	24	34
2019	CS-05	26	5	26	16	21	5	0	33	39	19
2018	CS	40	28	13	9	5	1	4	72	15	171
2018	CS-02	47	24	15	5	3	2	5	76	8	66
2018	CS-03	33	33	9	16	5	0	4	69	22	57
2018	CS-04	26	26	26	13	9	0	0	52	22	23
2017	CS	42	25	15	7	3	1	6	72	11	220
2017	CS-01	53	16	8	5	8	0	11	76	15	38
2017	CS-02	48	26	12	4	1	1	9	81	5	82
2017	CS-03	39	26	19	7	3	3	3	69	10	72
2017	CS-04	24	29	19	19	5	0	5	55	25	21

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	31	29	19	10	9	1	1	61	19	255
2019	CS-01	42	33	9	6	3	0	6	81	10	33
2019	CS-02	38	22	27	6	5	1	1	60	12	93
2019	CS-03	24	39	19	9	8	0	0	64	18	74
2019	CS-04	24	29	18	15	15	0	0	53	29	34
2019	CS-05	16	21	5	26	26	5	0	39	56	19
2018	CS	30	25	21	16	7	1	1	55	23	171
2018	CS-02	30	27	19	13	9	1	0	58	23	67
2018	CS-03	27	25	25	20	4	0	0	52	23	56
2018	CS-04	22	17	26	22	9	0	4	41	32	23
2017	CS	27	32	22	10	6	0	3	60	17	219
2017	CS-01	34	21	13	21	5	0	5	58	28	38
2017	CS-02	26	40	17	6	7	0	4	68	14	81
2017	CS-03	24	26	35	8	4	0	3	51	13	72
2017	CS-04	29	33	14	19	5	0	0	62	24	21

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	30	32	23	9	3	2	2	65	12	253
2019	CS-01	52	27	3	3	0	3	12	93	4	33
2019	CS-02	29	28	27	8	4	1	2	60	12	92
2019	CS-03	27	36	19	15	1	1	0	64	16	74
2019	CS-04	27	36	30	6	0	0	0	64	6	33
2019	CS-05	16	26	37	5	11	5	0	44	17	19
2018	CS	22	38	24	8	5	1	2	62	13	170
2018	CS-02	21	37	27	3	9	1	1	60	12	67
2018	CS-03	15	45	22	15	4	0	0	60	18	55
2018	CS-04	17	39	26	17	0	0	0	57	17	23
2017	CS	25	33	21	12	4	1	3	61	17	219
2017	CS-01	29	34	16	13	3	0	5	67	17	38
2017	CS-02	23	32	23	11	2	2	5	60	15	81
2017	CS-03	25	32	21	14	7	0	1	58	21	72
2017	CS-04	14	38	29	14	5	0	0	52	19	21

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	23	31	22	14	6	1	2	56	20	254
2019	CS-01	52	27	9	0	0	3	9	90	0	33
2019	CS-02	24	32	23	13	5	1	2	58	19	93
2019	CS-03	15	39	28	14	4	0	0	54	18	74
2019	CS-04	15	18	27	24	12	0	3	34	38	33
2019	CS-05	11	32	11	26	16	5	0	44	44	19
2018	CS	23	32	23	14	5	2	1	57	20	171
2018	CS-02	25	34	19	12	6	1	1	62	18	67
2018	CS-03	16	34	30	14	5	0	0	50	20	56
2018	CS-04	13	22	26	30	9	0	0	35	39	23
2017	CS	19	34	27	11	5	1	2	55	17	219
2017	CS-01	37	32	18	5	3	0	5	72	8	38
2017	CS-02	16	41	25	10	4	2	2	60	14	81
2017	CS-03	18	26	32	14	7	1	1	46	21	72
2017	CS-04	10	29	43	10	10	0	0	38	19	21

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	33	31	18	11	5	0	2	65	16	252
2019	CS-01	56	16	16	3	0	0	9	79	3	32
2019	CS-02	37	27	16	12	6	0	2	65	19	93
2019	CS-03	25	40	19	11	5	0	0	64	16	73
2019	CS-04	21	36	24	12	3	0	3	59	16	33
2019	CS-05	21	32	16	16	11	5	0	56	28	19
2018	CS	26	32	19	14	6	1	2	59	21	171
2018	CS-02	25	37	15	10	7	1	3	66	19	67
2018	CS-03	20	27	25	20	9	0	0	46	29	56
2018	CS-04	22	30	26	17	4	0	0	52	22	23
2017	CS	24	31	24	12	6	1	2	57	19	219
2017	CS-01	34	24	13	13	5	3	8	65	21	38
2017	CS-02	25	35	25	7	6	1	1	61	14	81
2017	CS-03	22	29	28	13	7	0	1	52	20	72
2017	CS-04	10	29	33	24	5	0	0	38	29	21

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	44	28	13	6	7	0	1	74	13	253
2019	CS-01	59	22	9	0	3	0	6	87	3	32
2019	CS-02	44	24	18	6	6	0	1	68	13	93
2019	CS-03	39	35	9	8	8	0	0	74	16	74
2019	CS-04	45	33	9	6	6	0	0	79	12	33
2019	CS-05	32	32	16	5	11	5	0	67	17	19

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	37	29	19	6	5	2	2	69	12	253
2019	CS-01	61	18	9	0	0	3	9	90	0	33
2019	CS-02	41	25	20	4	4	3	2	69	9	93
2019	CS-03	32	34	25	7	1	0	1	67	8	73
2019	CS-04	21	39	18	9	12	0	0	61	21	33
2019	CS-05	21	32	11	11	21	5	0	56	33	19
2018	CS	29	33	21	9	7	1	1	63	16	171
2018	CS-02	28	30	24	7	7	1	1	60	15	67
2018	CS-03	27	38	20	9	7	0	0	64	16	56
2018	CS-04	26	26	26	13	9	0	0	52	22	23
2017	CS	26	32	21	12	4	1	3	61	17	218
2017	CS-01	39	29	11	11	3	0	8	74	14	38
2017	CS-02	25	33	25	9	4	3	2	61	13	80
2017	CS-03	24	32	25	14	1	1	3	58	16	72
2017	CS-04	19	33	14	19	14	0	0	52	33	21

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	52	27	8	5	5	0	2	81	10	250
2019	CS-01	69	13	9	3	0	0	6	87	3	32
2019	CS-02	56	23	10	3	4	1	3	82	8	93
2019	CS-03	47	36	3	5	8	0	1	83	14	73
2019	CS-04	44	31	13	13	0	0	0	75	13	32
2019	CS-05	39	28	17	6	11	0	0	67	17	18
2018	CS	49	27	15	4	2	1	2	78	6	171
2018	CS-02	43	28	13	6	3	3	3	76	10	67
2018	CS-03	52	23	21	2	2	0	0	75	4	56
2018	CS-04	48	35	9	9	0	0	0	83	9	23
2017	CS	48	26	15	4	2	1	4	78	7	220
2017	CS-01	55	18	13	5	0	3	5	80	6	38
2017	CS-02	48	30	10	5	4	1	2	81	9	82
2017	CS-03	40	26	24	3	3	0	4	70	6	72
2017	CS-04	57	24	14	0	0	0	5	85	0	21

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	68	15	6	2	2	1	6	90	4	254
2019	CS-01	55	12	15	0	0	0	18	81	0	33
2019	CS-02	74	11	6	1	2	1	4	90	3	93
2019	CS-03	65	22	1	4	1	1	5	93	6	74
2019	CS-04	73	15	3	3	3	0	3	91	6	33
2019	CS-05	63	16	5	5	0	5	5	88	6	19
2018	CS	64	19	10	3	1	1	3	85	4	170
2018	CS-02	58	19	12	4	1	1	3	81	6	67
2018	CS-03	59	23	13	2	2	0	2	84	4	56
2018	CS-04	73	14	9	5	0	0	0	86	5	22

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	72	10	6	3	3	3	3	87	6	253
2019	CS-01	76	0	6	0	3	3	12	89	4	33
2019	CS-02	68	16	7	3	2	1	2	88	6	92
2019	CS-03	70	7	5	5	5	7	0	82	12	73
2019	CS-04	79	12	6	0	0	0	3	94	0	34
2019	CS-05	74	5	5	5	0	5	5	88	6	19
2018	CS	72	9	9	3	4	2	2	84	7	170
2018	CS-02	66	9	13	4	3	3	1	78	8	67
2018	CS-03	67	11	9	2	7	2	2	81	9	55
2018	CS-04	87	9	4	0	0	0	0	96	0	23
2017	CS	71	13	7	3	2	1	3	88	5	220
2017	CS-01	71	11	8	5	0	3	3	86	6	38
2017	CS-02	72	13	5	2	2	1	4	90	5	82
2017	CS-03	70	13	10	1	3	1	3	86	4	72
2017	CS-04	71	19	5	5	0	0	0	90	5	21

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	23	9	6	2	2	3	82	8	252
2019	CS-01	63	13	6	0	3	0	16	89	4	32
2019	CS-02	53	26	12	5	2	0	2	80	8	93
2019	CS-03	53	24	7	10	3	4	0	80	13	72
2019	CS-04	62	24	9	3	3	0	0	85	6	34
2019	CS-05	53	21	11	5	0	5	5	82	6	19
2018	CS	56	23	11	7	2	1	0	80	9	171
2018	CS-02	55	25	7	7	3	1	0	82	11	67
2018	CS-03	41	29	16	13	2	0	0	70	14	56
2018	CS-04	78	9	13	0	0	0	0	87	0	23
2017	CS	54	26	10	3	3	1	2	83	6	220
2017	CS-01	61	18	5	3	8	3	3	83	11	38
2017	CS-02	59	22	11	1	4	1	2	83	5	82
2017	CS-03	43	36	13	5	0	1	1	82	6	72
2017	CS-04	52	29	14	5	0	0	0	81	5	21

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	63	19	6	4	4	2	2	86	7	253
2019	CS-01	72	9	3	0	0	3	13	96	0	32
2019	CS-02	62	19	8	8	2	0	1	83	10	93
2019	CS-03	56	25	7	3	5	4	0	84	9	73
2019	CS-04	74	18	3	0	6	0	0	91	6	34
2019	CS-05	58	16	11	0	5	5	5	82	6	19
2018	CS	57	27	7	6	2	1	0	85	8	169
2018	CS-02	52	29	8	6	5	2	0	82	11	66
2018	CS-03	55	25	9	9	2	0	0	80	11	55
2018	CS-04	61	30	9	0	0	0	0	91	0	23
2017	CS	59	19	10	4	6	0	2	80	10	219
2017	CS-01	63	16	8	3	8	0	3	81	11	38
2017	CS-02	64	13	10	2	7	0	4	80	10	82
2017	CS-03	58	21	10	6	4	0	1	80	10	71
2017	CS-04	43	38	14	5	0	0	0	81	5	21

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	56	11	7	2	1	2	21	87	4	248
2019	CS-01	58	9	0	0	3	3	27	96	4	33
2019	CS-02	62	3	3	3	1	0	27	89	6	89
2019	CS-03	48	20	8	1	0	3	20	87	2	71
2019	CS-04	53	18	15	3	3	0	9	77	6	34
2019	CS-05	58	11	16	0	0	5	11	81	0	19
2018	CS	53	14	8	2	1	0	23	86	4	170
2018	CS-02	50	6	3	0	0	0	41	95	0	66
2018	CS-03	48	21	11	5	0	0	14	81	6	56
2018	CS-04	52	22	17	4	4	0	0	74	9	23
2017	CS	54	15	7	3	1	0	20	87	5	220
2017	CS-01	63	5	5	0	0	0	26	93	0	38
2017	CS-02	63	7	2	1	1	0	24	94	3	82
2017	CS-03	49	19	10	3	1	0	18	83	5	72
2017	CS-04	33	38	14	10	0	0	5	75	10	21

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	70	15	6	0	0	2	7	93	1	252
2019	CS-01	70	15	0	0	0	0	15	100	0	33
2019	CS-02	73	13	5	0	0	0	9	94	0	92
2019	CS-03	67	16	7	0	1	4	4	91	1	73
2019	CS-04	76	18	6	0	0	0	0	94	0	33
2019	CS-05	53	11	16	5	0	5	11	75	6	19
2018	CS	72	11	8	1	1	0	8	90	1	169
2018	CS-02	65	11	9	2	2	0	12	86	3	66
2018	CS-03	69	13	15	0	0	0	4	85	0	55
2018	CS-04	91	9	0	0	0	0	0	100	0	23
2017	CS	70	14	7	0	0	0	9	92	1	217
2017	CS-01	70	14	8	0	0	0	8	91	0	37
2017	CS-02	71	8	8	0	0	0	14	91	0	80
2017	CS-03	64	22	4	1	0	1	7	94	2	72
2017	CS-04	76	10	14	0	0	0	0	86	0	21

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	71	11	7	3	2	2	6	88	5	253
2019	CS-01	53	19	6	0	3	3	16	88	4	32
2019	CS-02	69	13	6	6	1	0	4	85	8	93
2019	CS-03	77	10	5	0	1	3	4	93	1	73
2019	CS-04	82	3	12	3	0	0	0	85	3	34
2019	CS-05	68	5	5	0	5	5	11	88	6	19
2018	CS	68	18	7	3	1	1	3	89	4	170
2018	CS-02	70	12	6	3	2	2	6	89	5	66
2018	CS-03	64	25	7	4	0	0	0	89	4	56
2018	CS-04	83	17	0	0	0	0	0	100	0	23
2017	CS	67	17	10	2	1	0	3	87	3	218
2017	CS-01	49	22	22	3	0	0	5	74	3	37
2017	CS-02	67	15	7	4	1	1	5	87	5	82
2017	CS-03	73	16	7	0	3	0	1	90	3	71
2017	CS-04	71	19	10	0	0	0	0	90	0	21

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	51	25	13	2	4	1	4	80	6	253
2019	CS-01	50	25	6	3	3	0	13	86	7	32
2019	CS-02	51	23	15	3	5	0	3	76	9	93
2019	CS-03	45	27	18	1	3	3	3	77	4	73
2019	CS-04	59	29	6	3	0	0	3	91	3	34
2019	CS-05	63	16	11	0	5	5	0	83	6	19
2018	CS	47	26	20	4	1	0	1	74	5	171
2018	CS-02	49	25	21	1	1	0	1	76	3	67
2018	CS-03	45	25	18	11	2	0	0	70	13	56
2018	CS-04	39	35	26	0	0	0	0	74	0	23
2017	CS	48	29	13	4	2	1	4	81	6	220
2017	CS-01	58	13	13	5	3	0	8	77	9	38
2017	CS-02	45	34	12	2	0	2	4	84	3	82
2017	CS-03	42	32	15	6	3	0	3	76	9	72
2017	CS-04	57	29	10	0	0	0	5	90	0	21

Question 75. Overall, my level of work-related stress is...
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very High (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	38	36	10	4	0	1	50	14	253
2019	CS-01	24	48	21	0	0	0	6	77	0	33
2019	CS-02	13	42	34	7	4	0	0	55	11	92
2019	CS-03	7	34	43	11	5	0	0	41	16	74
2019	CS-04	6	32	35	24	3	0	0	38	26	34
2019	CS-05	11	22	39	22	0	6	0	35	24	18
2018	CS	15	34	36	9	5	1	0	49	14	172
2018	CS-02	9	39	43	3	6	0	0	48	9	67
2018	CS-03	16	32	37	12	4	0	0	47	16	57
2018	CS-04	13	17	43	22	4	0	0	30	26	23
2017	CS	11	30	38	16	4	0	0	42	20	220
2017	CS-01	13	26	39	13	3	3	3	42	17	38
2017	CS-02	13	30	41	11	4	0	0	44	15	82
2017	CS-03	10	33	35	19	3	0	0	43	22	72
2017	CS-04	10	24	29	29	10	0	0	33	38	21

Question 76. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	9	19	39	21	10	1	1	32	29	252
2019	CS-01	6	9	38	13	25	3	6	41	17	32
2019	CS-02	9	15	41	24	10	1	0	34	24	92
2019	CS-03	9	20	39	22	9	0	0	31	30	74
2019	CS-04	9	18	42	27	3	0	0	30	27	33
2019	CS-05	16	47	21	11	0	5	0	11	67	19
2018	CS	7	14	41	27	10	1	0	37	22	166
2018	CS-01	0	0	45	35	15	5	0	53	0	20
2018	CS-02	9	18	40	23	9	0	0	32	28	65
2018	CS-03	9	12	40	30	9	0	0	39	21	57
2017	CS	5	23	40	24	8	0	0	32	28	219
2017	CS-01	5	21	32	29	11	0	3	41	27	38
2017	CS-02	2	22	47	18	9	1	0	27	25	81
2017	CS-03	5	25	32	31	7	0	0	38	30	72
2017	CS-04	14	24	43	14	5	0	0	19	38	21

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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	18	36	24	11	9	2	0	18	82	253
2019	CS-01	36	24	18	12	6	0	3	38	63	33
2019	CS-02	20	40	22	8	8	3	0	20	80	92
2019	CS-03	10	42	26	10	11	1	0	10	90	73
2019	CS-04	15	32	29	15	6	3	0	15	85	34
2019	CS-05	11	21	21	26	16	5	0	11	89	19
2018	CS	15	38	30	10	7	0	0	15	85	172
2018	CS-02	15	37	31	10	6	0	0	15	85	67
2018	CS-03	12	40	26	9	12	0	0	12	88	57
2018	CS-04	13	43	26	13	4	0	0	13	87	23
2017	CS	26	31	17	11	11	4	0	27	73	220
2017	CS-01	24	24	16	11	21	3	3	25	75	38
2017	CS-02	32	25	16	13	10	4	0	33	67	82
2017	CS-03	21	40	15	8	11	4	0	22	78	72
2017	CS-04	29	33	29	10	0	0	0	29	71	21

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	52	48	201
2019	CS-01	60	40	20
2019	CS-02	46	54	71
2019	CS-03	49	51	65
2019	CS-04	50	50	28
2019	CS-05	75	25	16

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 84. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2019	CS	30	70	201
2019	CS-01	35	65	20
2019	CS-02	30	70	71
2019	CS-03	31	69	65
2019	CS-04	25	75	28
2019	CS-05	38	63	16
2018	CS	20	80	143
2018	CS-02	23	77	56
2018	CS-03	12	88	49
2018	CS-04	25	75	20

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	36	21	15	12	9	2	5	62	22	255
2019	CS-01	55	15	12	3	0	0	15	82	4	33
2019	CS-02	37	23	16	10	11	1	3	62	21	93
2019	CS-03	28	28	12	16	7	4	4	62	25	74
2019	CS-04	44	18	9	18	6	3	3	66	25	34
2019	CS-05	26	0	37	16	16	5	0	28	33	19
2018	CS	36	16	18	10	13	2	5	56	25	171
2018	CS-02	33	22	15	9	13	6	1	60	24	67
2018	CS-03	30	13	23	13	16	0	5	45	30	56
2018	CS-04	39	13	13	9	17	0	9	57	29	23

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	12	23	22	16	20	3	5	38	38	200
2019	CS-01	25	30	15	10	15	5	0	58	26	20
2019	CS-02	14	27	21	10	23	4	1	43	34	71
2019	CS-03	8	17	27	20	17	2	9	28	42	64
2019	CS-04	14	21	21	18	18	0	7	38	38	28
2019	CS-05	0	25	19	25	25	0	6	27	53	16
2018	CS	6	25	25	17	21	1	5	33	40	146
2018	CS-02	0	25	23	21	25	2	5	26	49	57
2018	CS-03	4	26	30	10	24	2	4	32	36	50
2018	CS-04	10	20	20	30	15	0	5	32	47	20
2017	CS	6	20	21	17	23	2	10	30	46	154
2017	CS-01	15	15	22	19	19	0	11	33	42	27
2017	CS-02	2	21	19	21	25	4	9	26	52	53
2017	CS-03	6	24	19	11	30	2	9	33	46	54
2017	CS-04	7	7	33	20	13	0	20	17	42	15

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":
Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2019	CS	7	15	17	25	28	2	5	24	58	201
2019	CS-01	15	20	15	15	35	0	0	35	50	20
2019	CS-02	13	15	20	21	23	6	3	31	48	71
2019	CS-03	2	17	15	29	28	0	9	20	63	65
2019	CS-04	7	4	14	32	36	0	7	12	73	28
2019	CS-05	0	19	19	19	38	0	6	20	60	16
2018	CS	5	19	19	21	34	2	1	24	56	145
2018	CS-02	4	23	16	21	33	2	2	27	56	57
2018	CS-03	4	14	20	22	36	2	2	19	60	50
2018	CS-04	5	11	16	32	37	0	0	16	68	19
2017	CS	3	10	21	22	40	0	5	14	65	154
2017	CS-01	4	7	19	30	41	0	0	11	70	27
2017	CS-02	4	15	20	15	38	0	8	20	57	53
2017	CS-03	2	9	17	22	44	0	6	12	71	54
2017	CS-04	7	0	33	33	27	0	0	7	60	15

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Date modified:: 2019-03-01

2019 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 94. Please indicate your occupational group and level. Occupational group and level - CS

Table of Contents

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Question 11. Overall, I feel valued at work.

Question 12. I am proud of the work that I do.

Question 16. Overall, I like my job.

Question 51. I would recommend my department or agency as a great place to work.

Question 52. I am satisfied with my department or agency.

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Question 26. I can count on my immediate supervisor to keep his or her promises.

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Question 31. I am satisfied with the quality of supervision I receive.

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Question 35. I have confidence in the senior management of my department or agency.

Question 36. Senior management in my department or agency makes effective and timely decisions.

Question 37. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Question 9. I have clear work objectives.

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Job fit and development

Question 4. I get the training I need to do my job.

Question 44. My department or agency does a good job of supporting employee career development.

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Question 14. I am encouraged to be innovative or to take initiative in my work.

Question 15. I have support at work to provide a high level of service.

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Question 17. I can complete my assigned workload during my regular working hours.

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Question 55. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Question 40. I feel that change is managed well in my department or agency.

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Question 22. In my work unit, individuals behave in a respectful manner.

Question 23. The people I work with value my ideas and opinions.

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 49. My department or agency implements activities and practices that support a diverse workplace.

Question 50. Overall, my department or agency treats me with respect.

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.