2019 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 90. Are you currently a shift worker?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 33 10 6 4 0 0 80 10 787
2019 Non-shift worker 40 39 10 6 4 0 0 79 11 4571
2018 Shift worker 40 38 10 6 5 0 0 78 12 561
2018 Non-shift worker 35 42 11 7 5 0 0 77 11 3626
2017 Shift worker 38 43 8 6 4 0 0 82 10 566
2017 Non-shift worker 36 44 10 6 4 0 0 80 10 4056
2014 Shift worker 40 35 14 5 6 0 0 75 11 492
2014 Non-shift worker 33 44 11 8 5 0 0 76 13 4311
2011 Shift worker 32 40 10 10 9 0 0 72 19 240
2011 Non-shift worker 39 38 10 8 5 0 0 76 13 3323
2008 Shift worker 26 43 18 9 5 0 0 68 14 200
2008 Non-shift worker 36 40 10 8 5 0 0 76 13 2796

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 33 14 9 5 0 0 72 14 785
2019 Non-shift worker 37 34 14 9 6 0 0 71 16 4549
2018 Shift worker 35 32 15 10 8 0 0 67 17 564
2018 Non-shift worker 33 37 13 10 7 0 0 69 18 3620
2017 Shift worker 34 35 14 11 6 0 0 69 17 566
2017 Non-shift worker 31 38 14 10 7 0 0 69 17 4058

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 27 8 2 2 0 0 88 4 781
2019 Non-shift worker 56 30 9 3 2 0 0 86 5 4524
2018 Shift worker 57 31 6 4 2 0 0 88 6 562
2018 Non-shift worker 51 34 9 4 2 0 0 86 6 3606
2017 Shift worker 58 30 8 2 1 0 0 89 3 564
2017 Non-shift worker 55 33 8 2 2 0 0 88 4 4048
2014 Shift worker 63 23 8 3 2 0 0 87 5 492
2014 Non-shift worker 61 28 7 2 1 0 0 89 3 4313
2011 Shift worker 50 32 11 5 1 0 0 82 7 239
2011 Non-shift worker 59 29 8 2 1 0 0 88 4 3328

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 30 9 3 2 0 0 86 5 788
2019 Non-shift worker 47 35 10 5 3 0 0 82 8 4575
2018 Shift worker 51 31 11 4 3 0 0 81 8 564
2018 Non-shift worker 42 38 11 5 3 0 0 81 9 3632
2017 Shift worker 46 39 8 4 2 1 0 85 6 565
2017 Non-shift worker 43 38 10 5 3 0 0 81 8 4039
2014 Shift worker 52 29 12 5 2 0 0 80 7 492
2014 Non-shift worker 43 37 11 6 3 0 0 80 9 4311
2011 Shift worker 36 37 9 10 7 0 0 74 17 240
2011 Non-shift worker 43 38 9 6 3 0 0 82 9 3325
2008 Shift worker 30 43 15 8 4 0 0 73 12 201
2008 Non-shift worker 40 41 10 6 4 0 0 81 9 2825

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 25 10 5 4 0 0 80 9 784
2019 Non-shift worker 46 31 13 5 4 1 0 78 9 4557
2018 Shift worker 49 27 12 4 7 1 0 77 10 562
2018 Non-shift worker 43 33 14 5 5 0 0 76 10 3621
2017 Shift worker 51 27 13 5 4 1 1 78 9 566
2017 Non-shift worker 41 32 15 6 5 1 0 74 11 4052
2014 Shift worker 49 33 10 5 2 1 0 83 7 493
2014 Non-shift worker 36 36 16 7 5 1 0 72 12 4309
2011 Shift worker 36 29 18 9 7 1 0 66 16 240
2011 Non-shift worker 36 33 16 9 5 1 0 70 14 3321

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 26 10 6 4 0 0 80 10 783
2019 Non-shift worker 45 33 12 6 4 0 0 78 10 4544
2018 Shift worker 46 32 10 6 5 1 0 79 11 559
2018 Non-shift worker 41 35 14 6 4 0 0 76 10 3604
2017 Shift worker 48 29 11 7 4 0 0 78 11 563
2017 Non-shift worker 39 35 14 7 4 0 0 75 11 4051
2014 Shift worker 49 32 10 6 2 0 0 82 8 492
2014 Non-shift worker 35 37 15 8 4 0 0 73 12 4308
2011 Shift worker 36 31 14 13 6 1 0 67 19 240
2011 Non-shift worker 35 36 15 9 5 0 0 71 14 3320
2008 Shift worker 29 38 15 13 4 0 0 67 17 200
2008 Non-shift worker 31 39 14 10 5 0 0 70 16 2821

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 19 20 10 9 2 1 59 20 786
2019 Non-shift worker 42 25 15 9 6 3 0 68 16 4571
2018 Shift worker 36 24 17 9 10 4 1 62 20 564
2018 Non-shift worker 38 26 17 8 7 3 0 66 16 3630
2017 Shift worker 38 21 17 10 8 5 1 62 19 567
2017 Non-shift worker 37 26 16 9 7 3 1 66 17 4057
2014 Shift worker 36 21 20 11 8 3 1 59 20 493
2014 Non-shift worker 34 27 17 11 7 4 1 64 19 4310
2011 Shift worker 33 19 18 13 13 4 0 54 27 238
2011 Non-shift worker 35 26 16 11 8 3 1 64 19 3320
2008 Shift worker 24 21 20 17 15 4 0 47 33 199
2008 Non-shift worker 30 27 16 13 9 5 1 60 23 2822
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 39 23 18 4 5 2 8 69 10 786
2019 Non-shift worker 50 24 14 4 3 1 4 77 8 4570

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 23 11 3 3 2 1 83 6 785
2019 Non-shift worker 53 26 10 5 3 2 1 81 9 4564
2018 Shift worker 52 25 11 5 3 3 1 80 8 551
2018 Non-shift worker 49 28 11 6 4 2 0 79 10 3606
2017 Shift worker 55 28 9 5 2 2 1 84 7 566
2017 Non-shift worker 47 31 10 6 4 2 0 80 10 4063
2014 Shift worker 57 24 10 4 2 3 1 84 6 493
2014 Non-shift worker 48 29 11 5 4 2 1 79 9 4312
2011 Shift worker 51 25 11 5 4 3 1 79 9 240
2011 Non-shift worker 45 29 12 7 4 2 1 77 11 3324
2008 Shift worker 45 32 12 5 2 4 1 81 7 200
2008 Non-shift worker 41 29 12 8 6 3 1 73 15 2827

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 59 25 8 3 3 1 0 85 7 786
2019 Non-shift worker 49 30 10 7 3 1 1 80 10 4551
2018 Shift worker 53 27 10 5 4 0 0 80 9 551
2018 Non-shift worker 47 30 10 7 4 1 0 78 12 3607
2017 Shift worker 52 31 8 6 2 1 0 84 8 566
2017 Non-shift worker 46 34 8 7 5 0 1 80 12 4059
2014 Shift worker 57 27 9 5 2 1 0 85 7 493
2014 Non-shift worker 45 33 9 7 4 1 0 79 11 4313
2011 Shift worker 50 31 8 7 4 0 0 81 11 240
2011 Non-shift worker 44 33 9 8 5 0 0 78 13 3324
2008 Shift worker 45 33 12 5 2 1 1 80 8 201
2008 Non-shift worker 39 32 11 10 7 1 0 72 17 2826

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 25 8 4 3 0 0 85 7 788
2019 Non-shift worker 55 26 9 5 3 0 0 82 9 4576
2018 Shift worker 53 26 10 4 5 1 0 80 9 555
2018 Non-shift worker 49 28 11 7 5 0 0 78 12 3606
2017 Shift worker 60 23 8 4 4 1 1 84 8 565
2017 Non-shift worker 52 28 10 6 4 0 0 80 10 4056
2014 Shift worker 62 24 7 4 2 1 0 87 6 493
2014 Non-shift worker 51 29 10 5 4 0 0 81 9 4311

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 27 14 3 4 8 1 78 7 789
2019 Non-shift worker 34 32 15 8 5 7 0 71 13 4568
2018 Shift worker 42 28 11 4 6 9 1 78 10 557
2018 Non-shift worker 32 30 16 9 6 7 0 67 16 3631
2017 Shift worker 41 25 14 5 4 9 1 74 10 564
2017 Non-shift worker 31 33 15 9 5 7 0 69 15 4065
2014 Shift worker 49 27 8 2 2 11 0 86 5 492
2014 Non-shift worker 31 34 15 7 5 8 0 71 13 4306
2011 Shift worker 34 25 13 12 6 9 1 66 20 240
2011 Non-shift worker 29 32 16 9 7 6 0 65 17 3327

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 27 13 6 5 4 0 75 11 785
2019 Non-shift worker 31 33 16 10 6 3 0 66 17 4562
2018 Shift worker 40 27 14 7 7 4 1 70 15 555
2018 Non-shift worker 29 32 17 11 8 3 0 63 20 3622
2017 Shift worker 40 26 15 7 6 5 1 71 14 567
2017 Non-shift worker 29 33 17 11 7 3 0 64 18 4059
2014 Shift worker 49 26 13 4 2 6 0 80 7 491
2014 Non-shift worker 28 33 18 10 6 4 0 64 17 4310
2011 Shift worker 33 24 17 12 11 2 0 58 24 239
2011 Non-shift worker 25 34 17 11 9 3 0 61 21 3327
2008 Shift worker 18 27 24 10 14 5 1 48 26 201
2008 Non-shift worker 22 32 19 12 11 3 0 56 24 2828

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 26 18 6 5 7 1 68 12 785
2019 Non-shift worker 23 32 20 13 7 6 0 58 21 4556
2018 Shift worker 33 25 16 8 6 10 1 65 17 553
2018 Non-shift worker 20 31 20 15 8 6 0 55 24 3624
2017 Shift worker 31 28 20 7 6 7 1 64 15 565
2017 Non-shift worker 21 33 19 13 7 6 0 57 22 4053
2014 Shift worker 38 27 14 6 3 12 1 74 10 491
2014 Non-shift worker 19 32 20 15 7 6 0 55 24 4309
2011 Shift worker 22 27 22 13 5 10 0 55 21 240
2011 Non-shift worker 15 37 20 15 8 6 0 55 24 3330
2008 Shift worker 14 28 26 14 6 12 1 48 23 201
2008 Non-shift worker 11 31 20 20 11 6 0 45 33 2823

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 38 28 15 9 6 4 1 70 15 786
2019 Non-shift worker 21 33 18 16 9 3 0 55 26 4568
2018 Shift worker 34 31 14 9 7 4 1 68 17 556
2018 Non-shift worker 19 32 18 17 11 3 0 53 29 3628
2017 Shift worker 30 30 15 11 7 7 1 65 19 565
2017 Non-shift worker 20 34 18 15 10 3 0 56 26 4057
2014 Shift worker 38 28 15 9 4 5 1 70 14 488
2014 Non-shift worker 19 34 18 16 9 3 0 55 26 4305
2011 Shift worker 29 28 17 14 9 4 0 59 23 240
2011 Non-shift worker 17 36 16 17 10 3 0 55 28 3325
2008 Shift worker 17 37 25 14 4 3 1 55 18 201
2008 Non-shift worker 15 35 17 19 11 2 0 52 31 2824
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 32 15 9 6 1 0 70 16 787
2019 Non-shift worker 32 37 14 11 6 0 0 69 17 4556
2018 Shift worker 33 30 17 13 7 0 0 63 20 565
2018 Non-shift worker 29 35 16 12 8 0 0 65 20 3627
2017 Shift worker 33 34 15 11 5 0 1 68 17 566
2017 Non-shift worker 28 38 15 12 8 0 0 66 19 4058
2014 Shift worker 32 32 17 12 5 1 0 65 18 493
2014 Non-shift worker 26 36 16 13 9 0 0 62 22 4309
2011 Shift worker 25 29 17 18 9 0 1 55 27 240
2011 Non-shift worker 25 37 15 14 9 0 0 63 23 3328

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 35 7 5 1 0 0 88 6 786
2019 Non-shift worker 38 41 10 8 3 0 0 79 11 4533
2018 Shift worker 48 35 9 5 3 0 0 83 8 565
2018 Non-shift worker 34 41 12 9 4 0 0 75 14 3635
2017 Shift worker 45 39 8 5 3 0 0 84 7 565
2017 Non-shift worker 35 42 10 9 4 0 0 77 12 4057

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 51 28 10 5 4 0 1 80 10 785
2019 Non-shift worker 45 31 12 7 4 0 0 76 11 4568
2018 Shift worker 47 31 10 5 5 1 0 80 10 557
2018 Non-shift worker 40 35 12 8 5 1 0 75 13 3610
2017 Shift worker 49 31 11 5 3 0 0 81 9 566
2017 Non-shift worker 41 34 11 8 5 0 1 77 13 4065
2014 Shift worker 53 29 9 7 2 0 0 82 9 493
2014 Non-shift worker 40 35 11 7 5 1 1 76 12 4312
2011 Shift worker 51 31 7 5 5 0 0 82 11 240
2011 Non-shift worker 39 36 11 9 5 0 0 75 14 3327
2008 Shift worker 38 42 11 6 2 1 0 80 8 201
2008 Non-shift worker 33 34 13 11 8 1 0 68 19 2824

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 42 38 7 9 4 0 0 80 13 781
2019 Non-shift worker 30 40 12 12 6 0 0 71 18 4551
2018 Shift worker 42 38 7 11 2 0 0 80 13 568
2018 Non-shift worker 27 46 9 13 5 0 1 73 18 3645
2017 Shift worker 36 39 11 10 4 0 0 75 14 566
2017 Non-shift worker 28 39 11 14 7 0 0 68 21 4062
2014 Shift worker 40 36 9 10 4 0 0 77 14 493
2014 Non-shift worker 29 39 11 15 6 0 0 68 21 4310
2011 Shift worker 44 36 9 9 1 0 0 81 10 238
2011 Non-shift worker 30 40 11 12 6 0 1 71 17 3327
2008 Shift worker 33 44 11 8 2 0 1 78 11 201
2008 Non-shift worker 24 42 13 13 7 0 1 67 20 2827

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 37 28 15 8 8 3 1 67 17 785
2019 Non-shift worker 25 35 17 12 8 2 0 61 21 4558
2018 Shift worker 30 28 18 10 10 5 0 61 20 565
2018 Non-shift worker 23 34 17 14 10 2 0 58 24 3623
2017 Shift worker 31 30 15 10 7 5 1 65 19 565
2017 Non-shift worker 25 33 18 13 9 2 0 60 22 4057
2014 Shift worker 28 28 20 11 7 5 1 60 18 492
2014 Non-shift worker 21 32 17 14 11 3 1 56 26 4309
2011 Shift worker 23 35 15 13 12 3 0 60 25 239
2011 Non-shift worker 23 35 17 13 10 2 0 58 24 3326
2008 Shift worker 14 29 19 17 17 4 0 45 35 201
2008 Non-shift worker 18 34 17 16 12 3 0 53 29 2819

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 26 15 9 12 3 2 62 22 785
2019 Non-shift worker 25 32 15 12 12 2 1 59 25 4577
2018 Shift worker 29 25 17 10 14 4 1 56 26 565
2018 Non-shift worker 24 30 15 14 14 2 1 56 29 3623
2017 Shift worker 27 29 14 13 12 4 1 59 26 563
2017 Non-shift worker 23 28 15 15 14 3 2 53 31 4051
2014 Shift worker 24 21 17 15 18 3 3 47 35 493
2014 Non-shift worker 19 25 15 17 19 3 2 47 38 4308
2011 Shift worker 19 21 16 20 19 4 2 42 41 239
2011 Non-shift worker 17 28 14 19 19 2 2 47 39 3326
2008 Shift worker 17 26 22 16 16 2 1 45 33 201
2008 Non-shift worker 16 32 14 17 18 2 1 50 36 2820

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 20 13 4 3 1 6 78 7 785
2019 Non-shift worker 49 24 13 5 3 1 3 77 9 4568

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 55 11 9 4 6 2 12 78 11 786
2019 Non-shift worker 52 11 10 5 6 2 13 74 14 4559

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 49 19 14 7 5 2 4 72 13 785
2019 Non-shift worker 44 24 16 7 4 2 3 72 11 4549

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 18 15 9 6 3 5 69 15 784
2019 Non-shift worker 41 21 17 9 6 3 4 66 15 4546

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 17 13 8 7 4 5 69 17 786
2019 Non-shift worker 50 16 11 7 7 2 5 71 16 4549

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 64 14 10 3 2 3 5 85 5 784
2019 Non-shift worker 69 13 7 2 2 3 4 88 4 4554

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 10 6 2 3 4 4 89 5 783
2019 Non-shift worker 74 8 5 2 3 4 4 89 5 4548

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 73 8 5 1 2 3 8 91 4 783
2019 Non-shift worker 76 7 4 1 1 2 8 93 3 4547

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 32 32 19 10 6 0 1 64 16 785
2019 Non-shift worker 35 37 13 9 6 0 0 72 15 4539
2018 Shift worker 28 28 21 12 10 1 0 57 22 563
2018 Non-shift worker 32 37 14 11 7 0 0 69 17 3615
2017 Shift worker 27 36 17 11 7 1 2 65 18 565
2017 Non-shift worker 33 38 13 10 6 0 0 71 16 4043
2014 Shift worker 28 33 19 10 7 1 2 62 18 493
2014 Non-shift worker 26 42 13 12 6 0 1 69 18 4310
2011 Shift worker 20 35 13 13 15 1 2 57 29 239
2011 Non-shift worker 31 40 12 10 6 0 0 72 16 3323

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 35 31 17 9 6 0 1 67 16 787
2019 Non-shift worker 39 34 14 8 5 0 0 73 13 4553
2018 Shift worker 30 31 20 12 8 0 0 61 19 560
2018 Non-shift worker 37 33 15 8 6 0 0 71 14 3616
2017 Shift worker 33 37 14 10 5 0 1 70 16 565
2017 Non-shift worker 37 35 14 8 5 0 0 72 14 4047
2014 Shift worker 32 34 20 8 5 0 1 66 14 493
2014 Non-shift worker 32 37 14 9 6 0 0 70 16 4308

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 36 11 5 3 1 0 82 7 781
2019 Non-shift worker 36 40 12 8 4 0 0 76 12 4515
2018 Shift worker 41 33 16 6 4 0 0 75 10 561
2018 Non-shift worker 33 37 15 10 5 0 1 70 15 3608
2017 Shift worker 40 40 12 6 3 0 0 80 8 566
2017 Non-shift worker 35 37 14 9 4 0 0 73 13 4046
2014 Shift worker 39 39 12 7 2 0 0 79 9 493
2014 Non-shift worker 33 39 13 9 5 0 0 72 15 4310
2011 Shift worker 44 33 12 6 3 1 0 79 9 239
2011 Non-shift worker 37 40 11 8 3 1 1 78 11 3320

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 26 35 21 7 5 4 2 65 13 783
2019 Non-shift worker 23 42 19 8 4 4 0 68 12 4565
2018 Shift worker 26 31 22 7 8 7 0 61 16 564
2018 Non-shift worker 24 36 21 9 6 4 0 63 15 3633
2017 Shift worker 26 34 18 8 5 8 1 66 14 565
2017 Non-shift worker 22 38 20 10 5 4 0 63 16 4059

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 26 12 7 6 1 1 74 13 783
2019 Non-shift worker 45 31 10 8 5 0 0 76 14 4570
2018 Shift worker 42 31 14 6 5 1 1 74 11 563
2018 Non-shift worker 44 32 11 8 5 0 0 76 13 3640
2017 Shift worker 43 27 16 8 4 1 1 72 12 563
2017 Non-shift worker 43 32 10 8 6 0 0 76 14 4054
2014 Shift worker 40 34 13 7 2 2 2 77 10 493
2014 Non-shift worker 39 33 12 8 6 0 1 73 14 4308
2011 Shift worker 35 35 13 10 5 1 1 72 14 240
2011 Non-shift worker 40 35 11 8 5 1 1 76 13 3325

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 25 8 2 1 0 1 88 3 780
2019 Non-shift worker 40 31 17 7 4 0 0 71 11 4538
2018 Shift worker 63 25 9 1 1 0 1 89 2 566
2018 Non-shift worker 38 32 16 8 4 0 1 71 12 3653
2017 Shift worker 59 27 9 2 0 0 2 88 3 567
2017 Non-shift worker 37 37 15 6 3 0 1 75 10 4062
2014 Shift worker 56 28 11 2 1 0 1 85 3 493
2014 Non-shift worker 35 34 18 8 5 0 1 69 13 4311
2011 Shift worker 51 31 11 3 2 0 2 84 5 240
2011 Non-shift worker 33 35 18 9 5 0 1 68 14 3330
2008 Shift worker 43 33 12 4 3 0 6 80 8 201
2008 Non-shift worker 29 32 21 11 7 0 1 61 18 2821

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 45 15 12 3 8 3 13 72 13 787
2019 Non-shift worker 58 20 7 5 4 2 4 83 9 4568
2017 Shift worker 40 16 11 5 8 6 13 70 16 564
2017 Non-shift worker 51 22 7 5 5 4 5 81 12 4059
2014 Shift worker 46 21 9 3 2 6 13 82 6 490
2014 Non-shift worker 51 22 8 4 4 4 6 81 10 4312
2011 Shift worker 34 25 13 6 10 2 10 67 18 239
2011 Non-shift worker 49 25 8 7 5 2 4 79 13 3326

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Shift worker 29 36 35 788
2019 Non-shift worker 32 32 36 4583
2018 Shift worker 32 31 37 565
2018 Non-shift worker 30 34 36 3650
2017 Shift worker 28 38 34 566
2017 Non-shift worker 30 37 33 4062
2014 Shift worker 34 33 33 492
2014 Non-shift worker 29 36 35 4311
2011 Shift worker 41 23 36 240
2011 Non-shift worker 31 37 32 3329

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Shift worker 1 32 31 5 25 6 230
2019 Non-shift worker 8 46 26 5 10 6 1453
2018 Shift worker 1 41 28 7 17 6 180
2018 Non-shift worker 9 42 30 5 6 8 1099
2017 Shift worker 1 30 32 6 28 3 154
2017 Non-shift worker 10 41 29 6 6 8 1220
2014 Shift worker 1 32 34 12 9999 20 167
2014 Non-shift worker 12 36 31 8 9999 13 1231
2011 Shift worker 2 44 42 4 9999 8 98
2011 Non-shift worker 15 36 34 7 9999 8 1035
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 32 7 3 2 0 0 88 5 784
2019 Non-shift worker 50 36 7 4 2 0 0 87 6 4536
2018 Shift worker 57 32 7 2 2 0 0 89 4 565
2018 Non-shift worker 49 38 7 4 2 0 0 87 6 3633
2017 Shift worker 56 34 5 3 2 0 0 90 5 565
2017 Non-shift worker 47 38 7 5 2 0 0 86 7 4054
2014 Shift worker 50 32 10 4 2 1 0 83 6 493
2014 Non-shift worker 45 39 9 4 2 0 0 85 7 4311
2011 Shift worker 40 37 8 9 5 1 0 78 14 240
2011 Non-shift worker 45 39 8 5 2 1 0 85 8 3326
2008 Shift worker 38 38 12 8 3 1 0 76 11 200
2008 Non-shift worker 46 37 8 5 3 0 0 84 8 2823

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 40 9 5 2 1 0 84 7 787
2019 Non-shift worker 30 45 15 7 2 1 0 75 10 4565
2018 Shift worker 37 39 14 4 3 3 0 78 8 563
2018 Non-shift worker 28 45 15 7 4 1 0 73 11 3622
2017 Shift worker 40 38 11 6 2 1 1 80 9 565
2017 Non-shift worker 30 42 15 8 4 1 0 73 12 4052
2014 Shift worker 44 37 12 3 1 1 1 82 5 491
2014 Non-shift worker 29 42 16 8 4 2 0 72 12 4311
2011 Shift worker 32 35 18 9 3 2 0 69 13 240
2011 Non-shift worker 31 44 13 7 3 1 0 76 10 3324

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 7 19 26 23 19 2 4 45 27 785
2019 Non-shift worker 11 25 35 19 9 1 1 28 36 4561
2018 Shift worker 8 20 25 25 17 2 3 44 30 561
2018 Non-shift worker 11 27 35 17 8 1 1 25 39 3633
2017 Shift worker 9 17 31 20 14 1 8 37 29 559
2017 Non-shift worker 12 26 35 15 9 1 3 25 39 4038
2014 Shift worker 7 19 30 21 16 2 5 40 27 492
2014 Non-shift worker 12 28 36 14 7 1 2 22 41 4302
2011 Shift worker 9 26 25 21 10 1 9 34 38 239
2011 Non-shift worker 12 28 35 15 8 1 2 23 41 3317
2008 Shift worker 4 20 32 24 14 1 6 40 25 201
2008 Non-shift worker 13 28 36 15 5 1 2 22 42 2821

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 7 13 18 25 29 5 4 59 22 781
2019 Non-shift worker 9 16 27 27 17 2 2 46 26 4545
2018 Shift worker 9 13 22 22 24 5 5 51 25 560
2018 Non-shift worker 10 18 29 25 15 2 2 41 29 3621
2017 Shift worker 11 13 22 17 23 5 9 47 28 557
2017 Non-shift worker 9 17 28 22 16 3 5 41 29 4023
2014 Shift worker 9 11 24 23 21 5 6 50 23 491
2014 Non-shift worker 11 20 30 21 12 3 4 36 33 4295
2011 Shift worker 10 18 22 17 18 5 10 41 33 239
2011 Non-shift worker 10 17 29 25 14 2 4 41 28 3312
2008 Shift worker 5 15 32 20 19 3 6 42 22 201
2008 Non-shift worker 11 21 31 22 10 2 3 34 33 2809

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 11 23 21 26 6 8 55 19 782
2019 Non-shift worker 11 21 31 20 12 3 3 34 33 4544
2018 Shift worker 6 13 20 22 23 7 9 54 23 554
2018 Non-shift worker 11 21 32 20 10 2 4 32 34 3624
2017 Shift worker 7 12 21 20 20 7 13 50 24 556
2017 Non-shift worker 12 20 30 18 11 2 6 32 35 4033
2014 Shift worker 6 11 20 21 23 6 13 54 21 490
2014 Non-shift worker 13 20 30 18 10 3 6 30 37 4293
2011 Shift worker 8 13 27 16 12 5 18 37 28 238
2011 Non-shift worker 13 20 30 18 11 3 5 31 36 3305
2008 Shift worker 11 18 30 12 12 8 9 29 35 200
2008 Non-shift worker 15 22 30 18 8 2 5 28 39 2813

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 3 6 16 27 39 2 7 73 10 778
2019 Non-shift worker 8 16 32 25 16 1 3 42 25 4535
2018 Shift worker 4 6 19 29 30 4 8 66 12 560
2018 Non-shift worker 9 17 34 24 13 1 2 38 27 3613
2017 Shift worker 5 7 20 24 28 3 13 62 14 554
2017 Non-shift worker 8 17 32 22 15 1 5 39 27 4028
2014 Shift worker 4 9 19 25 29 2 11 63 15 492
2014 Non-shift worker 10 17 32 23 12 1 4 37 29 4282
2011 Shift worker 11 13 26 18 17 3 12 42 28 237
2011 Non-shift worker 10 20 33 21 12 1 3 34 31 3306
2008 Shift worker 11 19 28 16 14 1 11 34 34 200
2008 Non-shift worker 10 20 33 23 10 1 3 34 31 2812

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 8 16 24 39 2 6 69 14 778
2019 Non-shift worker 13 20 27 21 15 2 3 38 34 4545
2018 Shift worker 6 9 22 26 27 3 7 59 17 558
2018 Non-shift worker 14 22 28 20 12 2 3 33 38 3622
2017 Shift worker 5 13 16 24 28 4 11 61 20 559
2017 Non-shift worker 15 21 28 17 13 2 5 32 38 4030
2014 Shift worker 7 11 18 20 30 4 11 59 20 491
2014 Non-shift worker 16 23 28 17 11 2 4 29 41 4297
2011 Shift worker 10 20 20 12 20 2 16 39 36 240
2011 Non-shift worker 19 25 27 14 10 1 4 25 46 3315
2008 Shift worker 7 14 26 21 17 2 12 45 26 201
2008 Non-shift worker 22 27 25 15 8 1 3 24 51 2809

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 12 15 20 15 25 7 5 46 31 777
2019 Non-shift worker 12 18 26 22 15 3 3 39 32 4544
2018 Shift worker 16 16 23 14 17 7 7 36 37 557
2018 Non-shift worker 12 21 28 22 13 3 2 36 34 3611
2017 Shift worker 17 18 19 16 17 6 9 38 40 556
2017 Non-shift worker 12 21 29 18 12 3 6 33 35 4040
2014 Shift worker 15 19 19 14 18 8 7 38 40 492
2014 Non-shift worker 13 19 27 20 12 3 5 35 35 4296
2011 Shift worker 10 16 20 19 15 5 15 42 33 239
2011 Non-shift worker 11 19 28 20 13 2 5 37 33 3311
2008 Shift worker 19 28 14 17 9 8 5 30 54 200
2008 Non-shift worker 17 25 26 17 9 2 4 28 44 2819

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 5 10 22 23 31 5 6 59 17 778
2019 Non-shift worker 10 18 33 21 13 3 3 36 29 4539
2018 Shift worker 6 13 23 23 24 5 6 53 21 562
2018 Non-shift worker 11 20 34 19 11 2 2 31 33 3632
2017 Shift worker 7 13 21 21 21 7 10 51 24 556
2017 Non-shift worker 11 19 34 18 11 3 5 31 32 4034
2014 Shift worker 5 13 27 18 24 4 7 48 21 489
2014 Non-shift worker 12 21 33 18 10 3 4 30 35 4296

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 6 12 32 22 22 2 4 47 19 783
2019 Non-shift worker 9 17 33 24 14 1 2 39 27 4551

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 36 14 8 5 3 0 71 14 780
2019 Non-shift worker 19 36 21 16 6 2 0 56 23 4552

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 23 9 5 5 1 0 81 10 784
2019 Non-shift worker 51 28 8 7 5 1 0 79 12 4561
2018 Shift worker 51 28 8 6 6 1 0 80 12 567
2018 Non-shift worker 46 30 9 8 6 1 0 77 14 3616
2017 Shift worker 56 26 8 6 3 1 1 83 9 567
2017 Non-shift worker 48 29 8 8 6 1 0 78 14 4060
2014 Shift worker 60 26 5 5 4 1 0 87 8 493
2014 Non-shift worker 49 29 8 8 5 1 0 80 13 4309

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 61 29 4 4 2 0 0 90 6 786
2019 Non-shift worker 54 32 6 5 3 0 0 86 8 4554
2018 Shift worker 57 32 4 5 3 0 0 89 7 564
2018 Non-shift worker 52 34 7 5 2 0 0 86 8 3617
2017 Shift worker 57 29 7 4 1 0 1 87 6 565
2017 Non-shift worker 48 36 7 6 3 0 0 84 8 4055
2014 Shift worker 56 32 7 3 1 1 0 88 4 493
2014 Non-shift worker 48 37 7 6 2 0 0 85 8 4305

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 32 14 4 2 2 1 80 6 788
2019 Non-shift worker 48 34 11 4 2 1 0 83 6 4568
2018 Shift worker 41 33 13 5 3 4 1 78 9 565
2018 Non-shift worker 44 36 11 5 2 2 0 81 7 3620

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 50 32 10 4 2 1 0 83 7 779
2019 Non-shift worker 42 37 11 5 3 1 0 80 8 4547
2018 Shift worker 58 27 8 4 3 1 0 86 6 564
2018 Non-shift worker 46 37 10 4 2 1 0 84 6 3626
2017 Shift worker 53 33 7 3 2 1 1 87 5 566
2017 Non-shift worker 43 38 10 5 2 1 0 83 7 4062
2014 Shift worker 62 26 6 2 1 1 1 90 4 493
2014 Non-shift worker 48 34 10 4 2 2 0 84 6 4312
2011 Shift worker 45 28 11 9 4 3 0 76 13 240
2011 Non-shift worker 39 36 13 6 4 2 0 77 10 3331

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 27 10 3 2 3 0 85 5 783
2019 Non-shift worker 49 32 11 3 2 2 0 83 5 4551
2018 Shift worker 56 27 9 3 3 3 0 85 6 564
2018 Non-shift worker 47 34 12 3 2 3 0 83 5 3618
2017 Shift worker 52 28 12 2 2 3 2 83 4 566
2017 Non-shift worker 44 34 13 3 3 3 0 81 6 4049
2014 Shift worker 63 24 6 2 1 2 1 90 3 491
2014 Non-shift worker 50 31 11 3 2 4 0 84 5 4305

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 63 25 7 2 2 0 0 89 5 785
2019 Non-shift worker 53 32 8 4 2 0 0 86 6 4566
2018 Shift worker 61 26 6 4 3 0 0 88 7 559
2018 Non-shift worker 51 34 9 4 3 0 0 85 6 3626
2017 Shift worker 59 29 6 4 2 0 1 88 5 564
2017 Non-shift worker 49 36 8 4 3 0 0 85 7 4053
2014 Shift worker 66 27 4 2 1 0 0 93 3 488
2014 Non-shift worker 52 33 8 4 2 0 0 86 6 4310
2011 Shift worker 50 30 8 7 5 1 0 80 12 239
2011 Non-shift worker 45 35 11 5 4 0 0 81 9 3325
2008 Shift worker 37 43 10 6 5 0 0 79 11 200
2008 Non-shift worker 37 38 12 8 5 0 0 75 13 2824

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 24 16 5 5 6 3 71 11 781
2019 Non-shift worker 33 30 15 8 6 6 3 68 15 4559
2018 Shift worker 28 31 18 5 5 7 4 67 12 567
2018 Non-shift worker 24 33 18 9 6 6 3 63 17 3623
2017 Shift worker 38 26 12 6 4 8 6 74 12 566
2017 Non-shift worker 30 32 15 8 7 4 4 67 16 4060
2014 Shift worker 43 27 11 5 3 5 6 78 9 493
2014 Non-shift worker 34 31 14 8 5 5 3 70 15 4312

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 28 11 7 6 3 1 75 13 786
2019 Non-shift worker 36 37 12 8 4 2 1 75 12 4566
2018 Shift worker 38 36 9 6 6 3 1 78 13 565
2018 Non-shift worker 38 37 11 6 4 2 1 78 11 3630
2017 Shift worker 40 33 10 7 6 3 1 76 13 565
2017 Non-shift worker 42 36 10 6 4 2 1 80 10 4046
2014 Shift worker 46 33 9 5 2 4 1 83 8 492
2014 Non-shift worker 42 37 9 6 3 2 1 82 9 4309
2011 Shift worker 38 34 7 8 8 4 1 76 17 240
2011 Non-shift worker 44 34 9 6 3 3 1 81 10 3324
2008 Shift worker 31 39 13 8 4 5 1 74 12 199
2008 Non-shift worker 38 34 10 8 6 4 1 75 14 2827

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 28 14 4 4 2 0 78 7 783
2019 Non-shift worker 35 37 18 6 3 1 0 73 9 4553
2018 Shift worker 42 33 12 6 4 3 0 77 10 562
2018 Non-shift worker 35 37 18 6 3 1 0 73 9 3619

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 36 21 16 8 8 8 3 64 18 780
2019 Non-shift worker 22 23 20 14 10 10 2 50 27 4562
2018 Shift worker 27 24 17 9 10 12 1 59 22 561
2018 Non-shift worker 19 24 20 13 12 9 2 49 29 3624
2017 Shift worker 26 23 15 11 10 11 4 57 25 566
2017 Non-shift worker 19 24 17 14 13 10 3 50 31 4053
2014 Shift worker 28 21 18 12 6 11 4 58 21 492
2014 Non-shift worker 19 23 17 15 14 10 3 48 32 4307
2011 Shift worker 21 19 13 11 15 17 5 51 33 240
2011 Non-shift worker 17 21 17 15 15 12 3 44 35 3324

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 56 34 4 4 2 0 0 90 6 788
2019 Non-shift worker 41 43 5 8 2 0 0 85 10 4571
2017 Shift worker 51 39 3 5 2 0 0 90 7 565
2017 Non-shift worker 35 48 4 9 3 0 0 83 13 4062
2014 Shift worker 49 40 3 6 2 0 0 89 8 493
2014 Non-shift worker 39 45 4 9 3 0 0 84 12 4313
2011 Shift worker 54 35 5 3 3 0 0 89 7 240
2011 Non-shift worker 42 45 4 7 2 0 0 87 10 3328
2008 Shift worker 47 41 7 4 2 0 0 88 5 201
2008 Non-shift worker 36 48 4 9 3 0 0 84 11 2823

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 32 6 6 3 0 0 86 8 784
2019 Non-shift worker 45 34 7 9 4 0 0 79 14 4565
2017 Shift worker 51 31 8 8 3 0 0 81 11 565
2017 Non-shift worker 41 37 7 10 5 0 0 78 15 4056
2014 Shift worker 54 35 5 4 2 0 0 89 6 493
2014 Non-shift worker 46 35 6 9 4 0 0 80 13 4312
2011 Shift worker 49 33 11 5 2 0 0 82 6 239
2011 Non-shift worker 45 35 8 8 4 0 0 80 13 3324

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 54 33 6 4 2 0 0 87 7 784
2019 Non-shift worker 47 34 10 7 2 0 0 81 9 4525
2017 Shift worker 51 31 11 4 2 0 0 82 6 566
2017 Non-shift worker 45 38 8 7 2 0 0 83 9 4041
2014 Shift worker 53 34 8 3 1 0 0 87 5 492
2014 Non-shift worker 44 37 9 7 3 0 0 82 9 4308

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 69 15 5 4 5 0 2 86 9 786
2019 Non-shift worker 67 18 5 6 3 0 1 86 9 4566
2017 Shift worker 69 16 5 6 3 0 0 85 9 566
2017 Non-shift worker 66 18 5 7 3 0 1 85 10 4059
2014 Shift worker 69 16 4 7 3 0 1 86 10 493
2014 Non-shift worker 65 19 4 6 4 0 1 85 10 4311
2011 Shift worker 55 18 9 12 4 0 2 74 17 240
2011 Non-shift worker 68 16 5 7 3 0 1 85 10 3325
2008 Shift worker 48 24 8 9 10 0 0 72 20 201
2008 Non-shift worker 67 17 5 7 3 0 1 85 10 2820

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 13 6 4 3 0 3 87 7 786
2019 Non-shift worker 70 16 5 5 3 0 1 87 7 4564
2017 Shift worker 68 17 4 4 2 1 4 89 6 565
2017 Non-shift worker 69 17 5 5 3 0 2 87 8 4062
2014 Shift worker 77 10 5 2 2 1 3 90 5 493
2014 Non-shift worker 72 16 4 4 3 0 2 89 7 4312
2011 Shift worker 72 13 5 4 4 0 2 87 9 239
2011 Non-shift worker 70 14 6 4 3 0 2 87 8 3324
2008 Shift worker 69 15 5 4 4 0 2 86 8 201
2008 Non-shift worker 66 13 4 5 5 0 6 85 10 2822

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 82 10 4 2 1 0 2 93 3 783
2019 Non-shift worker 81 10 3 2 2 0 1 93 4 4552
2017 Shift worker 82 11 2 1 1 0 2 95 2 566
2017 Non-shift worker 79 12 4 2 2 0 2 92 4 4055
2014 Shift worker 81 12 3 1 1 1 1 95 2 493
2014 Non-shift worker 80 11 3 2 2 0 2 93 4 4308
2011 Shift worker 77 16 2 3 1 0 1 94 4 240
2011 Non-shift worker 78 11 4 1 2 0 3 92 4 3328
2008 Shift worker 80 12 3 2 2 0 2 94 4 201
2008 Non-shift worker 78 9 3 2 2 1 5 92 5 2826

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 15 8 3 2 11 3 84 7 786
2019 Non-shift worker 45 23 14 5 3 8 1 75 10 4574

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 37 11 8 5 2 4 74 14 786
2019 Non-shift worker 33 45 10 7 2 1 2 81 10 4570

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 24 9 2 1 6 4 87 3 785
2019 Non-shift worker 56 25 8 2 1 5 2 88 3 4569

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 8 92 788
2019 Non-shift worker 11 89 4566
2018 Shift worker 8 92 569
2018 Non-shift worker 12 88 3641

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 52 48 65
2019 Non-shift worker 52 48 498
2018 Shift worker 51 49 47
2018 Non-shift worker 51 49 428

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 56 44 65
2019 Non-shift worker 63 37 498
2018 Shift worker 59 41 47
2018 Non-shift worker 60 40 428

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 65
2019 Non-shift worker 0 100 498

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 65
2019 Non-shift worker 4 96 498

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 10 90 47
2018 Non-shift worker 3 97 428

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 19 81 64
2019 Non-shift worker 33 67 485
2018 Shift worker 22 78 47
2018 Non-shift worker 39 61 427

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 37 63 64
2019 Non-shift worker 37 63 485
2018 Shift worker 43 57 47
2018 Non-shift worker 37 63 427

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 33 67 64
2019 Non-shift worker 45 55 485
2018 Shift worker 43 57 47
2018 Non-shift worker 46 54 427

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 42 58 64
2019 Non-shift worker 44 56 485
2018 Shift worker 52 48 47
2018 Non-shift worker 43 57 427

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 21 79 64
2019 Non-shift worker 29 71 485
2018 Shift worker 25 75 47
2018 Non-shift worker 32 68 427

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 51 49 64
2019 Non-shift worker 52 48 485
2018 Shift worker 52 48 47
2018 Non-shift worker 51 49 427

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 27 73 64
2019 Non-shift worker 32 68 485
2018 Shift worker 32 68 47
2018 Non-shift worker 31 69 427

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 19 81 64
2019 Non-shift worker 9 91 485

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 8 92 64
2019 Non-shift worker 8 92 485
2018 Shift worker 10 90 47
2018 Non-shift worker 10 90 427

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 38 62 64
2019 Non-shift worker 49 51 485
2018 Shift worker 47 53 47
2018 Non-shift worker 47 53 427

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 13 87 64
2019 Non-shift worker 22 78 485
2018 Shift worker 18 82 47
2018 Non-shift worker 23 77 427

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 20 80 64
2019 Non-shift worker 15 85 485
2018 Shift worker 9 91 47
2018 Non-shift worker 13 87 427

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 43 57 64
2019 Non-shift worker 54 46 485
2018 Shift worker 48 52 47
2018 Non-shift worker 53 47 427

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 20 80 64
2019 Non-shift worker 27 73 485
2018 Shift worker 24 76 47
2018 Non-shift worker 23 77 427

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 64
2019 Non-shift worker 8 92 485

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 11 89 64
2019 Non-shift worker 17 83 485
2018 Shift worker 14 86 47
2018 Non-shift worker 16 84 427

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 10 90 47
2018 Non-shift worker 9 91 427

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 13 87 64
2019 Non-shift worker 11 89 485
2018 Shift worker 18 82 47
2018 Non-shift worker 11 89 427

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 64
2019 Non-shift worker 9 91 485
2018 Shift worker 21 79 47
2018 Non-shift worker 9 91 427

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 34 66 64
2019 Non-shift worker 28 72 485
2018 Shift worker 29 71 47
2018 Non-shift worker 30 70 427

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 13 87 44
2018 Non-shift worker 13 87 411

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 25 75 44
2018 Non-shift worker 18 82 411

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 18 82 44
2018 Non-shift worker 11 89 411

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 11 89 44
2018 Non-shift worker 7 93 411

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 17 83 44
2018 Non-shift worker 13 87 411

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 26 74 44
2018 Non-shift worker 12 88 411

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 23 77 44
2018 Non-shift worker 13 87 411

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 35 65 44
2018 Non-shift worker 29 71 411

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 54 46 44
2018 Non-shift worker 50 50 411

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 44 56 44
2018 Non-shift worker 54 46 411

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 11 89 44
2018 Non-shift worker 12 88 411

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 788
2019 Non-shift worker 15 85 4563

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 30 14 16 3 3 21 12 67 9 789
2019 Non-shift worker 18 15 19 6 5 28 8 52 18 4573
2018 Shift worker 26 14 16 3 4 28 9 63 12 563
2018 Non-shift worker 17 17 22 5 5 27 6 51 15 3635
2017 Shift worker 27 13 14 3 2 31 10 67 9 566
2017 Non-shift worker 17 18 19 6 5 25 9 54 16 4054
2014 Shift worker 27 17 12 4 1 24 15 72 8 493
2014 Non-shift worker 18 16 18 6 5 28 9 53 18 4312

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 21 12 3 3 12 1 79 7 788
2019 Non-shift worker 34 27 17 6 4 12 1 70 11 4569
2018 Shift worker 41 21 13 3 4 17 1 76 9 563
2018 Non-shift worker 30 31 19 5 4 11 1 68 11 3633
2017 Shift worker 41 24 13 2 2 15 2 80 4 566
2017 Non-shift worker 30 29 19 5 4 12 2 68 11 4053
2014 Shift worker 43 24 12 3 1 14 3 81 5 491
2014 Non-shift worker 29 27 18 5 4 15 1 67 11 4312
2011 Shift worker 45 30 11 4 3 6 0 80 8 238
2011 Non-shift worker 35 34 14 6 4 7 0 75 10 3323

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 7 93 788
2019 Non-shift worker 7 93 4560
2018 Shift worker 5 95 566
2018 Non-shift worker 7 93 3634

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 37 63 57
2019 Non-shift worker 36 64 324
2018 Shift worker 36 64 29
2018 Non-shift worker 37 63 247

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 73 27 57
2019 Non-shift worker 77 23 324
2018 Shift worker 75 25 29
2018 Non-shift worker 78 22 247

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 0 100 247

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 6 94 247

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 11 89 57
2019 Non-shift worker 6 94 324
2018 Shift worker 0 100 29
2018 Non-shift worker 5 95 247

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 19 81 29
2018 Non-shift worker 7 93 247

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 48 52 57
2019 Non-shift worker 27 73 324
2018 Shift worker 38 62 29
2018 Non-shift worker 25 75 247

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 31 69 57
2019 Non-shift worker 26 74 324
2018 Shift worker 23 77 29
2018 Non-shift worker 23 77 247

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 19 81 57
2019 Non-shift worker 19 81 324
2018 Shift worker 26 74 29
2018 Non-shift worker 15 85 247

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 16 84 29
2018 Non-shift worker 4 96 247

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 25 75 57
2019 Non-shift worker 29 71 324
2018 Shift worker 21 79 29
2018 Non-shift worker 24 76 247

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 21 79 57
2019 Non-shift worker 22 78 324

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 57
2019 Non-shift worker 4 96 324
2018 Shift worker 0 100 29
2018 Non-shift worker 3 97 247

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 2 98 247

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 10 90 247

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 10 90 57
2019 Non-shift worker 17 83 324

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 0 100 247

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 17 83 57
2019 Non-shift worker 18 82 324
2018 Shift worker 31 69 29
2018 Non-shift worker 20 80 247

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 16 84 56
2019 Non-shift worker 31 69 321
2018 Shift worker 37 63 29
2018 Non-shift worker 28 72 248

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 0 100 56
2019 Non-shift worker 4 96 321

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 18 82 29
2018 Non-shift worker 15 85 248

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 29
2018 Non-shift worker 7 93 248

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 9 91 56
2019 Non-shift worker 7 93 321

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 65 35 56
2019 Non-shift worker 48 52 321
2018 Shift worker 49 51 29
2018 Non-shift worker 53 47 248

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 25
2018 Non-shift worker 3 97 241

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 25 75 25
2018 Non-shift worker 4 96 241

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 31 69 25
2018 Non-shift worker 11 89 241

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 21 79 25
2018 Non-shift worker 12 88 241

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 28 72 25
2018 Non-shift worker 24 76 241

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 25
2018 Non-shift worker 9 91 241

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 56 44 25
2018 Non-shift worker 51 49 241

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 25
2018 Non-shift worker 2 98 241

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 48 52 25
2018 Non-shift worker 61 39 241

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 0 100 25
2018 Non-shift worker 3 97 241

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 20 80 25
2018 Non-shift worker 13 87 241

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 7 93 787
2019 Non-shift worker 8 92 4569

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 33 13 16 2 3 22 12 68 8 786
2019 Non-shift worker 21 14 20 3 3 30 8 57 11 4563
2018 Shift worker 28 15 16 3 2 29 6 67 8 568
2018 Non-shift worker 19 17 22 3 3 30 6 57 9 3629
2017 Shift worker 27 14 14 1 2 32 9 71 5 562
2017 Non-shift worker 19 18 19 3 3 31 8 60 9 4057
2014 Shift worker 28 14 11 3 1 30 13 75 7 490
2014 Non-shift worker 20 15 19 3 2 33 8 59 9 4306

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 21 12 3 3 11 1 79 7 789
2019 Non-shift worker 37 25 17 4 3 13 2 72 7 4562
2018 Shift worker 43 23 13 2 2 15 1 79 6 570
2018 Non-shift worker 34 29 18 4 3 11 1 72 7 3630
2017 Shift worker 41 28 12 2 2 14 2 82 4 564
2017 Non-shift worker 33 29 17 3 3 13 2 74 6 4047
2014 Shift worker 47 21 12 2 1 14 3 83 3 493
2014 Non-shift worker 33 26 17 3 2 17 2 73 6 4304
2011 Shift worker 49 27 13 2 2 7 0 82 4 240
2011 Non-shift worker 42 35 11 3 2 7 0 82 6 3325

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 14 86 785
2019 Non-shift worker 16 84 4567
2017 Shift worker 17 83 566
2017 Non-shift worker 17 83 4059
2014 Shift worker 12 88 490
2014 Non-shift worker 14 86 4298

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 79 21 107
2019 Non-shift worker 80 20 718
2017 Shift worker 75 25 101
2017 Non-shift worker 78 22 691
2014 Shift worker 64 36 61
2014 Non-shift worker 79 21 611

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 25 6 10 0 0 0 84 10 83
2019 Non-shift worker 47 35 6 7 4 0 0 83 11 571
2017 Shift worker 54 32 5 8 1 0 0 86 9 75
2017 Non-shift worker 46 36 5 9 4 0 1 83 13 544
2014 Shift worker 61 25 6 3 3 3 0 89 5 39
2014 Non-shift worker 53 34 5 4 3 0 1 88 7 485
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 60 23 10 2 4 1 0 84 6 788
2019 Non-shift worker 62 21 9 3 3 1 0 85 6 4573
2018 Shift worker 55 23 12 3 5 1 0 80 8 556
2018 Non-shift worker 57 23 10 4 4 1 0 82 8 3606
2017 Shift worker 59 22 10 4 3 2 1 83 7 566
2017 Non-shift worker 56 25 10 4 4 2 0 82 8 4060

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 16 33 26 12 6 2 4 52 20 49
2019 Non-shift worker 18 45 15 15 4 2 1 65 19 998

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 28 32 20 8 5 6 1 64 14 784
2019 Non-shift worker 27 40 17 9 4 3 0 69 14 4555
2018 Shift worker 23 31 19 11 7 7 1 60 19 563
2018 Non-shift worker 28 40 17 8 4 2 0 70 13 3635
2017 Shift worker 20 29 17 12 10 10 1 56 25 567
2017 Non-shift worker 17 37 20 12 7 6 1 58 21 4059

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 31 30 19 10 6 4 0 64 16 789
2019 Non-shift worker 25 36 18 12 7 2 0 63 19 4566
2018 Shift worker 30 31 15 10 9 4 0 64 20 567
2018 Non-shift worker 25 36 19 11 7 2 0 62 19 3636
2017 Shift worker 24 36 14 12 8 4 2 63 21 566
2017 Non-shift worker 18 38 19 14 8 3 0 58 23 4062

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 24 28 20 11 16 0 0 52 27 785
2019 Non-shift worker 19 26 23 14 16 0 1 46 31 4577
2018 Shift worker 17 22 23 13 22 0 2 40 36 568
2018 Non-shift worker 15 22 24 16 21 0 1 37 38 3640
2017 Shift worker 14 16 19 19 29 1 2 31 49 565
2017 Non-shift worker 14 20 21 18 26 0 1 34 44 4059

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 40 30 18 6 4 0 1 71 11 786
2019 Non-shift worker 22 26 26 16 10 0 0 48 26 4570
2018 Shift worker 32 31 22 10 5 0 1 63 15 567
2018 Non-shift worker 17 25 29 17 11 0 1 43 28 3641
2017 Shift worker 32 29 21 10 5 1 2 63 16 565
2017 Non-shift worker 18 26 29 16 10 0 1 45 27 4062

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 23 11 4 3 1 4 80 8 785
2019 Non-shift worker 28 29 22 12 7 1 2 58 19 4548
2018 Shift worker 43 23 18 6 4 1 4 70 11 567
2018 Non-shift worker 22 28 25 14 9 0 2 51 23 3623
2017 Shift worker 37 28 18 6 5 2 4 69 12 561
2017 Non-shift worker 23 29 23 14 8 0 2 54 22 4051

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 44 23 14 9 6 1 2 70 15 787
2019 Non-shift worker 24 24 23 15 11 1 1 50 27 4555
2018 Shift worker 41 20 18 10 7 2 2 64 18 566
2018 Non-shift worker 21 24 24 16 12 1 1 46 29 3625
2017 Shift worker 33 26 17 9 8 3 4 63 18 563
2017 Non-shift worker 21 25 24 16 12 1 2 48 28 4054

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 69 15 6 2 1 1 6 91 3 783
2019 Non-shift worker 50 23 13 5 4 1 5 77 9 4551
2018 Shift worker 61 19 8 2 3 2 4 86 5 561
2018 Non-shift worker 46 24 15 6 4 0 5 74 10 3623
2017 Shift worker 57 20 7 4 1 2 10 87 5 564
2017 Non-shift worker 45 24 14 6 3 1 7 75 10 4055

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 25 15 8 6 1 2 70 14 785
2019 Non-shift worker 33 28 20 10 8 0 1 62 18 4566
2018 Shift worker 37 23 19 10 8 1 1 62 19 566
2018 Non-shift worker 29 27 21 12 10 0 1 56 22 3636
2017 Shift worker 34 28 19 9 7 0 2 64 17 565
2017 Non-shift worker 29 29 22 11 8 0 1 59 19 4042

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 46 27 15 5 3 1 2 76 9 784
2019 Non-shift worker 31 35 19 8 4 1 2 68 12 4556
2018 Shift worker 37 31 19 5 4 2 2 71 9 565
2018 Non-shift worker 26 34 24 9 5 1 1 61 14 3618
2017 Shift worker 41 28 15 8 5 1 3 71 13 566
2017 Non-shift worker 30 33 20 10 5 1 2 64 15 4038

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 27 14 6 3 1 1 76 9 781
2019 Non-shift worker 25 32 23 11 6 0 1 58 18 4557
2018 Shift worker 42 27 17 6 5 2 2 71 11 564
2018 Non-shift worker 20 31 26 14 7 1 1 52 21 3626
2017 Shift worker 37 29 17 9 4 2 3 69 13 566
2017 Non-shift worker 23 30 24 14 7 0 2 54 21 4037

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 53 23 14 5 3 1 1 78 9 780
2019 Non-shift worker 32 32 19 9 6 1 1 65 15 4554
2018 Shift worker 41 28 19 6 3 2 2 71 9 563
2018 Non-shift worker 27 30 23 11 7 1 1 59 18 3608
2017 Shift worker 41 28 14 8 5 1 3 71 13 566
2017 Non-shift worker 30 30 21 10 7 0 2 61 18 4040

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 21 13 8 6 1 2 72 15 781
2019 Non-shift worker 43 27 15 8 6 1 1 71 14 4547

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 48 26 13 9 2 1 1 76 11 784
2019 Non-shift worker 32 31 20 9 6 0 1 64 16 4543
2018 Shift worker 41 28 18 6 4 1 2 72 10 561
2018 Non-shift worker 27 30 23 12 7 1 1 57 19 3610
2017 Shift worker 37 33 14 7 5 1 3 73 12 564
2017 Non-shift worker 27 31 21 11 7 0 2 60 19 4030

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 64 20 6 4 3 1 3 87 6 776
2019 Non-shift worker 54 24 11 5 4 0 1 80 9 4541
2018 Shift worker 59 20 11 2 3 1 3 82 6 561
2018 Non-shift worker 51 25 13 5 4 0 2 78 9 3605
2017 Shift worker 59 22 10 4 2 0 4 84 6 563
2017 Non-shift worker 53 24 13 5 3 0 2 79 8 4053

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 14 5 2 2 1 5 90 4 776
2019 Non-shift worker 71 13 5 2 2 1 6 90 4 4542
2018 Shift worker 66 16 7 2 4 2 5 86 6 564
2018 Non-shift worker 67 15 7 2 2 1 5 87 5 3611

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 75 9 4 2 5 1 3 88 7 788
2019 Non-shift worker 73 11 6 3 4 1 3 87 7 4557
2018 Shift worker 72 10 4 3 4 2 4 87 8 564
2018 Non-shift worker 71 11 6 3 4 1 4 87 7 3617
2017 Shift worker 75 8 5 2 3 1 5 88 6 565
2017 Non-shift worker 73 12 5 3 3 1 3 88 6 4057

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 71 16 6 2 2 1 2 90 4 779
2019 Non-shift worker 58 25 9 3 2 0 2 86 5 4541
2018 Shift worker 72 15 6 2 2 1 2 89 4 561
2018 Non-shift worker 56 26 10 4 2 0 2 84 6 3615
2017 Shift worker 68 15 5 5 2 0 4 87 7 562
2017 Non-shift worker 58 26 8 3 2 0 2 86 5 4057

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 72 12 7 3 4 1 2 86 7 782
2019 Non-shift worker 61 19 9 4 5 0 2 82 9 4541
2018 Shift worker 67 12 8 5 5 1 3 82 10 562
2018 Non-shift worker 55 22 11 5 5 0 2 79 10 3604
2017 Shift worker 69 12 7 5 3 0 4 85 8 563
2017 Non-shift worker 61 19 8 5 4 0 2 83 9 4048

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 70 7 2 0 1 1 18 95 2 780
2019 Non-shift worker 60 12 5 2 1 0 21 91 3 4526
2018 Shift worker 69 7 3 1 1 1 20 95 2 554
2018 Non-shift worker 53 12 5 2 1 0 26 89 4 3592
2017 Shift worker 65 7 3 2 1 0 22 92 4 562
2017 Non-shift worker 57 13 5 2 1 0 23 90 4 4053

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 79 9 4 1 1 1 5 94 2 780
2019 Non-shift worker 71 15 5 2 1 0 6 92 2 4538
2018 Shift worker 79 8 4 1 0 1 7 95 2 557
2018 Non-shift worker 65 17 7 2 1 0 7 89 3 3600
2017 Shift worker 73 9 3 2 1 1 11 93 3 561
2017 Non-shift worker 69 16 5 2 1 0 7 92 3 4039

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 43 16 14 11 13 1 2 61 24 786
2019 Non-shift worker 68 12 6 4 6 0 3 83 11 4557
2018 Shift worker 36 16 15 12 18 0 2 54 31 562
2018 Non-shift worker 62 14 8 5 8 0 3 78 13 3612
2017 Shift worker 37 18 14 14 13 0 3 58 28 565
2017 Non-shift worker 59 15 8 6 8 0 4 77 15 4059

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 57 21 12 4 3 1 2 80 8 782
2019 Non-shift worker 52 26 12 5 2 0 2 81 7 4548
2018 Shift worker 53 21 15 5 3 0 3 76 9 562
2018 Non-shift worker 47 28 14 5 3 0 2 77 9 3613
2017 Shift worker 51 26 13 4 3 0 2 79 8 563
2017 Non-shift worker 51 26 13 4 2 0 3 80 7 4051

Question 75. Overall, my level of work-related stress is...

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 29 33 25 8 3 0 1 64 11 786
2019 Non-shift worker 16 33 35 12 4 0 0 49 16 4575
2018 Shift worker 22 37 27 9 4 0 0 59 14 569
2018 Non-shift worker 13 31 37 14 5 0 0 44 19 3653
2017 Shift worker 22 30 33 10 4 0 1 52 15 567
2017 Non-shift worker 11 30 39 14 5 0 0 42 19 4062

Question 76. After my workday, I feel emotionally drained.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 8 11 33 24 22 1 0 47 19 779
2019 Non-shift worker 9 18 39 23 11 0 0 34 28 4519
2018 Shift worker 10 14 30 28 17 0 1 46 24 557
2018 Non-shift worker 10 18 40 22 9 0 0 31 29 3591
2017 Shift worker 5 14 34 26 19 1 1 45 20 564
2017 Non-shift worker 8 19 41 22 9 0 0 32 27 4054
Top of Page

Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 20 30 23 12 12 1 1 21 79 783
2019 Non-shift worker 19 30 24 13 12 2 1 19 81 4558
2018 Shift worker 22 23 23 13 15 2 1 23 77 566
2018 Non-shift worker 19 26 25 14 14 1 1 19 81 3647
2017 Shift worker 19 18 22 17 21 2 1 19 81 566
2017 Non-shift worker 19 22 23 15 18 2 1 20 80 4065

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 62 38 609
2019 Non-shift worker 62 38 3608

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Shift worker 48 52 601
2019 Non-shift worker 37 63 3566
2018 Shift worker 39 61 418
2018 Non-shift worker 27 73 2867

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 47 18 13 7 5 1 9 73 13 783
2019 Non-shift worker 36 20 16 10 11 1 7 61 22 4545
2018 Shift worker 44 16 13 8 7 2 10 68 17 563
2018 Non-shift worker 33 19 17 10 13 1 7 57 25 3634

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 22 25 19 13 14 2 6 50 29 604
2019 Non-shift worker 11 23 20 18 20 2 6 37 42 3586
2018 Shift worker 17 27 17 17 14 3 4 48 34 421
2018 Non-shift worker 10 21 20 19 23 1 6 33 45 2878
2017 Shift worker 13 25 16 18 19 3 6 42 41 441
2017 Non-shift worker 9 19 16 19 27 2 8 31 51 3158

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Shift worker 11 21 16 15 27 3 7 36 47 605
2019 Non-shift worker 5 15 17 22 34 2 6 21 61 3582
2018 Shift worker 10 15 16 20 29 4 6 28 54 421
2018 Non-shift worker 3 12 15 20 44 2 4 16 68 2878
2017 Shift worker 4 10 12 15 48 3 7 16 71 441
2017 Non-shift worker 3 8 10 17 54 2 6 12 77 3157
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