2019 Public Service Employee Survey Results by Theme for ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Public Services and Procurement Canada 38 39 12 6 4 0 0 77 11 10661
2019 Ontario - Regional Director General 38 40 11 7 4 0 0 78 11 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 38 39 11 10 2 0 0 77 12 43

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Public Services and Procurement Canada 33 37 14 9 6 0 0 71 15 10648
2019 Ontario - Regional Director General 33 39 11 10 6 0 0 72 16 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 43 39 9 5 4 0 0 82 9 44

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Public Services and Procurement Canada 51 34 10 3 2 0 0 85 5 10604
2019 Ontario - Regional Director General 56 29 9 4 2 0 0 85 6 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 63 23 7 4 2 0 0 86 6 44

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Public Services and Procurement Canada 44 38 10 5 3 0 0 82 8 10668
2019 Ontario - Regional Director General 43 39 12 5 1 0 0 82 6 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 54 33 6 6 0 0 0 87 6 44

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Public Services and Procurement Canada 40 32 15 7 5 1 0 73 12 10653
2019 Ontario - Regional Director General 46 25 15 9 4 0 0 72 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 62 22 7 7 2 0 0 84 9 44

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Public Services and Procurement Canada 39 35 15 7 4 0 0 74 11 10625
2019 Ontario - Regional Director General 41 33 12 8 5 0 0 75 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 49 35 7 5 4 0 0 84 9 44

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Public Services and Procurement Canada 34 25 19 10 7 3 1 62 18 10666
2019 Ontario - Regional Director General 37 20 21 12 6 3 0 59 19 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 44 28 11 10 4 2 0 74 15 43
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Public Services and Procurement Canada 45 27 15 4 3 1 5 77 7 10680
2019 Ontario - Regional Director General 51 25 15 3 3 0 3 79 6 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 59 21 9 2 2 0 7 86 5 44

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Public Services and Procurement Canada 51 28 11 5 3 2 1 81 8 10656
2019 Ontario - Regional Director General 46 30 11 9 3 1 0 77 12 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 59 19 8 9 2 0 2 80 12 44

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Public Services and Procurement Canada 47 32 10 6 4 1 1 80 10 10627
2019 Ontario - Regional Director General 48 31 9 6 5 1 0 80 11 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 61 22 11 0 5 0 2 84 5 44

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Public Services and Procurement Canada 54 28 9 5 4 0 0 82 9 10668
2019 Ontario - Regional Director General 49 30 12 4 5 0 0 79 9 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 63 22 6 2 5 0 2 86 7 44

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Public Services and Procurement Canada 34 32 16 7 4 7 0 71 12 10650
2019 Ontario - Regional Director General 35 34 14 6 8 3 0 71 14 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 43 39 9 4 5 0 0 82 10 44

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Public Services and Procurement Canada 31 32 18 10 6 3 0 65 17 10621
2019 Ontario - Regional Director General 30 34 16 12 8 1 0 64 20 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 46 4 10 2 2 0 84 12 44

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Public Services and Procurement Canada 23 31 22 12 6 6 0 57 20 10624
2019 Ontario - Regional Director General 24 35 17 12 9 4 0 61 21 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 29 44 13 12 0 2 0 75 12 44

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Public Services and Procurement Canada 22 34 19 15 8 3 0 58 23 10629
2019 Ontario - Regional Director General 25 36 16 13 10 0 0 61 22 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 42 13 5 5 0 0 78 10 44
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Public Services and Procurement Canada 30 38 16 11 6 0 0 68 17 10658
2019 Ontario - Regional Director General 31 30 18 12 8 0 0 62 20 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 37 8 11 7 0 0 73 18 44

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Public Services and Procurement Canada 32 43 12 10 4 0 0 74 13 10623
2019 Ontario - Regional Director General 38 36 12 9 5 0 0 75 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 49 33 6 7 5 0 0 82 12 44

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Public Services and Procurement Canada 42 31 13 8 5 1 1 74 13 10660
2019 Ontario - Regional Director General 47 30 11 9 3 0 0 77 12 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 57 25 9 5 2 0 2 84 7 43

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Public Services and Procurement Canada 29 40 13 12 5 0 0 70 18 10635
2019 Ontario - Regional Director General 31 34 17 13 5 0 0 66 18 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 47 25 14 12 2 0 0 72 14 43

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Public Services and Procurement Canada 28 35 18 10 7 2 0 65 17 10641
2019 Ontario - Regional Director General 28 33 16 12 9 1 0 62 21 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 38 34 9 14 4 0 0 73 18 43

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Public Services and Procurement Canada 26 31 15 12 11 2 2 60 24 10671
2019 Ontario - Regional Director General 26 31 13 13 13 1 2 59 28 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 28 40 11 11 7 3 0 71 18 44

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Public Services and Procurement Canada 55 22 11 4 3 1 4 81 7 10666
2019 Ontario - Regional Director General 49 26 13 4 4 0 4 78 9 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 18 18 4 2 0 4 74 7 44

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Public Services and Procurement Canada 57 11 8 5 6 2 12 79 12 10657
2019 Ontario - Regional Director General 55 18 8 3 5 2 9 82 9 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 58 20 2 2 7 4 6 87 10 44

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Public Services and Procurement Canada 49 22 14 5 4 1 3 75 10 10631
2019 Ontario - Regional Director General 46 22 17 6 4 1 3 71 10 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 64 15 9 5 5 0 2 81 10 44

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Public Services and Procurement Canada 46 20 14 7 5 3 4 72 13 10628
2019 Ontario - Regional Director General 40 21 17 8 6 3 4 66 16 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 49 27 13 3 5 2 2 79 8 44

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Public Services and Procurement Canada 51 17 12 6 6 3 6 74 13 10631
2019 Ontario - Regional Director General 30 23 17 10 14 2 3 56 25 209
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 39 28 16 11 4 0 2 68 15 43

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Public Services and Procurement Canada 67 14 7 3 2 2 5 87 5 10629
2019 Ontario - Regional Director General 66 14 8 4 2 2 3 85 6 209
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 67 15 10 2 2 2 2 85 5 43

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Public Services and Procurement Canada 74 8 5 2 3 3 4 89 5 10619
2019 Ontario - Regional Director General 70 7 9 1 4 5 4 85 5 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 82 0 8 0 2 7 2 89 2 44

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Public Services and Procurement Canada 78 7 3 1 1 2 8 94 2 10604
2019 Ontario - Regional Director General 81 6 2 1 0 2 8 97 1 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 84 10 0 0 0 0 6 100 0 44

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Public Services and Procurement Canada 31 37 15 9 6 0 0 69 16 10619
2019 Ontario - Regional Director General 37 34 15 9 6 0 0 70 15 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 29 6 7 4 0 0 82 11 44

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Public Services and Procurement Canada 37 34 16 8 5 0 0 71 13 10642
2019 Ontario - Regional Director General 43 35 10 7 6 0 0 77 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 35 2 2 8 0 0 88 10 44

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Public Services and Procurement Canada 35 41 12 8 4 0 0 76 12 10524
2019 Ontario - Regional Director General 36 42 10 8 4 0 0 77 13 207
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 50 41 0 6 2 0 0 92 8 40

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Public Services and Procurement Canada 22 40 20 9 3 5 1 66 13 10660
2019 Ontario - Regional Director General 21 41 23 9 5 1 0 63 14 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 42 16 4 2 0 0 77 6 44

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Public Services and Procurement Canada 49 32 9 6 3 0 1 82 9 10635
2019 Ontario - Regional Director General 51 31 7 8 2 0 0 82 10 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 29 4 14 0 0 0 82 14 44

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Public Services and Procurement Canada 39 33 16 7 4 0 1 73 11 10627
2019 Ontario - Regional Director General 32 33 21 7 5 1 1 67 12 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 39 28 22 4 4 0 2 68 9 44

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Public Services and Procurement Canada 66 20 5 3 3 1 2 89 6 10656
2019 Ontario - Regional Director General 70 20 4 3 3 0 1 91 6 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 75 12 7 2 4 0 0 87 6 44

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Public Services and Procurement Canada 27 39 35 10682
2019 Ontario - Regional Director General 27 34 40 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 33 31 36 44

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Public Services and Procurement Canada 14 33 34 3 10 6 2854
2019 Ontario - Regional Director General 18 44 22 8 7 2 56
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 15 43 21 0 21 0 13
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Public Services and Procurement Canada 43 39 10 5 2 0 0 83 7 10617
2019 Ontario - Regional Director General 49 36 10 3 2 0 0 85 5 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 55 31 7 2 5 0 0 86 7 43

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Public Services and Procurement Canada 27 44 17 8 3 1 0 72 11 10658
2019 Ontario - Regional Director General 29 43 17 9 2 0 0 72 11 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 43 33 22 2 0 0 0 76 2 44

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Public Services and Procurement Canada 11 27 34 18 9 1 1 27 38 10655
2019 Ontario - Regional Director General 15 21 39 17 5 1 0 23 37 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 13 16 49 17 5 0 0 22 29 44

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Public Services and Procurement Canada 10 20 28 23 15 3 2 40 31 10621
2019 Ontario - Regional Director General 7 20 27 28 13 3 1 43 29 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 4 23 32 18 20 0 2 39 28 44

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Public Services and Procurement Canada 14 23 29 18 10 2 3 30 39 10621
2019 Ontario - Regional Director General 20 25 34 11 7 1 2 19 46 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 4 23 44 21 6 0 2 27 28 44

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Public Services and Procurement Canada 9 17 31 25 15 1 2 41 27 10598
2019 Ontario - Regional Director General 8 23 37 20 11 1 1 32 32 209
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 7 18 46 15 13 0 0 29 25 44

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Public Services and Procurement Canada 12 20 27 22 15 2 3 39 33 10625
2019 Ontario - Regional Director General 13 21 33 22 9 2 1 31 35 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 9 20 29 25 14 2 0 41 30 44

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Public Services and Procurement Canada 12 19 25 21 16 4 3 39 34 10596
2019 Ontario - Regional Director General 10 17 33 23 13 3 2 37 28 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 8 11 35 29 12 2 2 43 20 44

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Public Services and Procurement Canada 13 23 31 17 11 2 2 30 38 10631
2019 Ontario - Regional Director General 20 23 40 9 7 1 1 16 43 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 12 12 52 14 10 0 0 24 24 44

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Public Services and Procurement Canada 11 21 33 21 12 1 1 33 33 10650
2019 Ontario - Regional Director General 15 23 27 26 8 0 1 34 39 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 10 26 29 23 12 0 0 35 36 44

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Public Services and Procurement Canada 18 35 21 16 7 3 0 54 24 10625
2019 Ontario - Regional Director General 17 41 20 13 6 3 0 59 20 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 26 52 15 7 0 0 0 78 7 43

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Public Services and Procurement Canada 50 30 9 6 4 1 0 80 11 10639
2019 Ontario - Regional Director General 48 28 11 6 7 0 0 76 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 58 15 20 0 6 0 0 73 6 44

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Public Services and Procurement Canada 53 33 7 5 2 0 0 86 8 10651
2019 Ontario - Regional Director General 55 30 5 6 4 0 0 85 10 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 62 24 4 3 6 0 0 87 9 44

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Public Services and Procurement Canada 44 37 11 4 2 1 1 83 6 10660
2019 Ontario - Regional Director General 49 36 9 2 3 1 0 86 5 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 58 33 5 0 4 0 0 91 4 44

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Public Services and Procurement Canada 40 39 12 5 2 2 0 80 7 10620
2019 Ontario - Regional Director General 38 33 18 7 3 1 0 72 10 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 42 35 18 2 2 0 0 77 4 44

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Public Services and Procurement Canada 45 35 12 3 2 3 0 83 5 10627
2019 Ontario - Regional Director General 50 28 16 2 4 1 0 79 6 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 54 30 9 3 4 0 0 84 7 44

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Public Services and Procurement Canada 51 35 8 4 2 0 0 86 6 10660
2019 Ontario - Regional Director General 56 26 12 2 4 0 0 82 6 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 69 21 3 5 2 0 0 90 7 44

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Public Services and Procurement Canada 31 31 16 7 5 6 4 69 14 10653
2019 Ontario - Regional Director General 34 30 17 10 5 2 3 67 16 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 41 16 20 9 5 2 8 62 15 43

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Public Services and Procurement Canada 33 38 14 8 4 2 1 73 13 10649
2019 Ontario - Regional Director General 39 33 13 9 4 2 0 73 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 29 11 4 2 0 0 82 6 44

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Public Services and Procurement Canada 33 39 18 5 3 2 0 73 8 10633
2019 Ontario - Regional Director General 38 33 18 6 3 2 0 73 9 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 46 30 16 7 0 2 0 77 7 43

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Public Services and Procurement Canada 21 25 21 11 9 9 3 53 24 10653
2019 Ontario - Regional Director General 26 22 19 15 10 6 2 52 28 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 17 9 18 6 9 4 62 28 44

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Public Services and Procurement Canada 40 43 5 9 3 0 0 83 12 10668
2019 Ontario - Regional Director General 40 43 6 7 4 0 0 83 11 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 51 40 2 5 2 0 0 91 7 44

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Public Services and Procurement Canada 46 35 7 8 4 0 0 81 12 10659
2019 Ontario - Regional Director General 58 25 5 6 6 1 0 84 11 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 58 22 2 4 11 2 0 82 16 44

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Public Services and Procurement Canada 49 35 8 5 2 0 0 85 7 10596
2019 Ontario - Regional Director General 53 34 9 3 1 0 0 87 4 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 62 29 5 0 4 0 0 91 4 44

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Public Services and Procurement Canada 62 23 6 6 2 0 1 86 8 10657
2019 Ontario - Regional Director General 77 14 5 1 1 0 1 93 3 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 80 13 2 0 2 0 3 96 2 44

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Public Services and Procurement Canada 68 19 6 4 2 0 1 89 6 10659
2019 Ontario - Regional Director General 80 7 7 1 1 0 4 91 2 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 85 2 7 0 2 0 3 90 2 44

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Public Services and Procurement Canada 82 12 3 1 1 0 1 95 2 10652
2019 Ontario - Regional Director General 82 9 5 1 1 0 3 93 2 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 87 4 7 0 2 0 0 91 2 44

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Public Services and Procurement Canada 54 22 10 3 2 6 2 83 6 10678
2019 Ontario - Regional Director General 32 17 11 8 7 16 8 65 20 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 36 19 15 4 2 16 8 72 8 44

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Public Services and Procurement Canada 37 45 9 5 2 1 2 84 7 10638
2019 Ontario - Regional Director General 36 43 10 5 2 0 4 82 7 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 52 30 9 2 0 0 7 87 2 43

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Public Services and Procurement Canada 58 26 8 2 1 4 2 89 3 10644
2019 Ontario - Regional Director General 56 25 7 2 2 4 4 88 4 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 73 6 5 3 2 4 7 89 5 44

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Public Services and Procurement Canada 11 89 10664
2019 Ontario - Regional Director General 12 88 210

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Public Services and Procurement Canada 45 55 1176
2019 Ontario - Regional Director General 42 58 25

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Public Services and Procurement Canada 64 36 1176
2019 Ontario - Regional Director General 69 31 25

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Public Services and Procurement Canada 7 93 1176

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Public Services and Procurement Canada 1 99 1176
2019 Ontario - Regional Director General 0 100 25

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Public Services and Procurement Canada 7 93 1176

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Public Services and Procurement Canada 3 97 1176

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Public Services and Procurement Canada 5 95 1176

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Public Services and Procurement Canada 36 64 1163
2019 Ontario - Regional Director General 36 64 25

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Public Services and Procurement Canada 44 56 1163
2019 Ontario - Regional Director General 41 59 25

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Public Services and Procurement Canada 47 53 1163
2019 Ontario - Regional Director General 41 59 25

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Public Services and Procurement Canada 43 57 1163
2019 Ontario - Regional Director General 54 46 25

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Public Services and Procurement Canada 33 67 1163
2019 Ontario - Regional Director General 21 79 25

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Public Services and Procurement Canada 54 46 1163
2019 Ontario - Regional Director General 48 52 25

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Public Services and Procurement Canada 33 67 1163
2019 Ontario - Regional Director General 34 66 25

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Public Services and Procurement Canada 1 99 1163

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Public Services and Procurement Canada 7 93 1163

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Public Services and Procurement Canada 11 89 1163
2019 Ontario - Regional Director General 20 80 25

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Public Services and Procurement Canada 48 52 1163
2019 Ontario - Regional Director General 64 36 25

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Public Services and Procurement Canada 22 78 1163
2019 Ontario - Regional Director General 27 73 25

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Public Services and Procurement Canada 15 85 1163

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Public Services and Procurement Canada 54 46 1156
2019 Ontario - Regional Director General 63 37 25

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Public Services and Procurement Canada 27 73 1156

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Public Services and Procurement Canada 11 89 1156

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Public Services and Procurement Canada 16 84 1156
2019 Ontario - Regional Director General 20 80 25

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Public Services and Procurement Canada 8 92 1156

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Public Services and Procurement Canada 5 95 1156
2019 Ontario - Regional Director General 0 100 25

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Public Services and Procurement Canada 14 86 1156

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Public Services and Procurement Canada 15 85 1156

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Public Services and Procurement Canada 24 76 1156
2019 Ontario - Regional Director General 19 81 25

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Public Services and Procurement Canada 11 89 1096

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Public Services and Procurement Canada 19 81 1096
2019 Ontario - Regional Director General 23 77 25

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Public Services and Procurement Canada 10 90 1096

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Public Services and Procurement Canada 7 93 1096

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Public Services and Procurement Canada 10 90 1096

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Public Services and Procurement Canada 10 90 1096

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Public Services and Procurement Canada 17 83 1096
2019 Ontario - Regional Director General 0 100 25

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Public Services and Procurement Canada 15 85 1096

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Public Services and Procurement Canada 13 87 1096

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Public Services and Procurement Canada 29 71 1096
2019 Ontario - Regional Director General 24 76 25

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Public Services and Procurement Canada 11 89 1096

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Public Services and Procurement Canada 46 54 1096
2019 Ontario - Regional Director General 54 46 25

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Public Services and Procurement Canada 2 98 1096

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Public Services and Procurement Canada 51 49 1096
2019 Ontario - Regional Director General 48 52 25

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Public Services and Procurement Canada 4 96 1096

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Public Services and Procurement Canada 12 88 1096

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Public Services and Procurement Canada 14 86 10649
2019 Ontario - Regional Director General 13 87 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 13 87 44

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Public Services and Procurement Canada 20 16 18 6 5 26 9 56 16 10665
2019 Ontario - Regional Director General 25 19 18 9 7 17 5 56 21 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 38 24 13 3 4 17 0 75 8 44

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Public Services and Procurement Canada 35 30 16 5 3 10 1 73 9 10660
2019 Ontario - Regional Director General 41 26 17 8 4 4 1 70 12 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 63 19 11 3 4 0 0 82 7 44

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Public Services and Procurement Canada 6 94 10656
2019 Ontario - Regional Director General 6 94 210

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Public Services and Procurement Canada 32 68 649
2019 Ontario - Regional Director General 42 58 14

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Public Services and Procurement Canada 77 23 649

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Public Services and Procurement Canada 5 95 649

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Ontario - Regional Director General 0 100 14

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Public Services and Procurement Canada 9 91 649

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Public Services and Procurement Canada 4 96 649
2019 Ontario - Regional Director General 0 100 14

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Public Services and Procurement Canada 10 90 649

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Public Services and Procurement Canada 22 78 635
2019 Ontario - Regional Director General 40 60 14

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Public Services and Procurement Canada 17 83 635

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Public Services and Procurement Canada 11 89 635

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Public Services and Procurement Canada 5 95 635

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Public Services and Procurement Canada 32 68 635
2019 Ontario - Regional Director General 35 65 14

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Public Services and Procurement Canada 22 78 635

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Public Services and Procurement Canada 3 97 635

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Public Services and Procurement Canada 2 98 635

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Public Services and Procurement Canada 4 96 635

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Public Services and Procurement Canada 12 88 635

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Ontario - Regional Director General 0 100 14

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Public Services and Procurement Canada 14 86 635

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Ontario - Regional Director General 0 100 14

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Public Services and Procurement Canada 27 73 635

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Public Services and Procurement Canada 29 71 630
2019 Ontario - Regional Director General 35 65 14

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Public Services and Procurement Canada 13 87 630

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Public Services and Procurement Canada 7 93 630

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Public Services and Procurement Canada 14 86 630

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Public Services and Procurement Canada 3 97 630

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Public Services and Procurement Canada 3 97 630
2019 Ontario - Regional Director General 0 100 14

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Public Services and Procurement Canada 10 90 630

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Public Services and Procurement Canada 12 88 630

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Public Services and Procurement Canada 49 51 630
2019 Ontario - Regional Director General 35 65 14

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Public Services and Procurement Canada 7 93 549

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Public Services and Procurement Canada 15 85 549

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Public Services and Procurement Canada 4 96 549
2019 Ontario - Regional Director General 0 100 12

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Public Services and Procurement Canada 3 97 549

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Public Services and Procurement Canada 4 96 549
2019 Ontario - Regional Director General 0 100 12

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Public Services and Procurement Canada 5 95 549

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Public Services and Procurement Canada 13 87 549
2019 Ontario - Regional Director General 0 100 12

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Public Services and Procurement Canada 14 86 549

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Public Services and Procurement Canada 10 90 549

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Public Services and Procurement Canada 26 74 549

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Public Services and Procurement Canada 9 91 549
2019 Ontario - Regional Director General 0 100 12

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Public Services and Procurement Canada 42 58 549
2019 Ontario - Regional Director General 43 57 12

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Public Services and Procurement Canada 2 98 549
2019 Ontario - Regional Director General 0 100 12

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Public Services and Procurement Canada 59 41 549

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Public Services and Procurement Canada 3 97 549

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Public Services and Procurement Canada 12 88 549

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Public Services and Procurement Canada 7 93 10650
2019 Ontario - Regional Director General 7 93 211

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Public Services and Procurement Canada 22 16 19 3 3 29 8 60 9 10661
2019 Ontario - Regional Director General 28 14 23 5 5 21 5 57 13 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 46 6 20 5 4 19 0 64 11 44

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Public Services and Procurement Canada 37 28 17 3 2 12 2 75 6 10649
2019 Ontario - Regional Director General 41 25 17 5 4 7 0 72 9 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 57 18 14 7 2 2 0 77 9 44

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Public Services and Procurement Canada 14 86 10677
2019 Ontario - Regional Director General 16 84 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 15 85 44

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Public Services and Procurement Canada 80 20 1549
2019 Ontario - Regional Director General 82 18 34

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Public Services and Procurement Canada 52 31 6 8 2 0 0 84 10 1219
2019 Ontario - Regional Director General 48 35 7 7 0 0 3 85 7 27
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Public Services and Procurement Canada 62 23 8 3 3 1 0 86 6 10671
2019 Ontario - Regional Director General 63 18 11 4 3 1 0 82 7 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 76 13 4 2 5 0 0 89 7 44

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Public Services and Procurement Canada 22 45 15 10 3 2 3 70 14 2640
2019 Ontario - Regional Director General 23 47 10 13 4 2 2 73 17 70
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 30 40 0 15 15 0 0 71 29 13

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Public Services and Procurement Canada 38 39 13 5 2 2 0 79 8 10633
2019 Ontario - Regional Director General 44 36 12 6 1 1 0 81 7 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 64 20 11 3 2 0 0 84 5 44

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Public Services and Procurement Canada 29 36 17 11 6 1 0 66 17 10659
2019 Ontario - Regional Director General 31 37 16 9 6 1 0 69 15 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 44 37 11 2 5 0 0 82 7 44

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Public Services and Procurement Canada 23 27 22 13 14 0 1 51 27 10674
2019 Ontario - Regional Director General 29 32 19 8 10 1 3 63 18 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 35 31 11 9 2 3 9 75 12 44

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Public Services and Procurement Canada 22 28 25 14 9 0 1 51 24 10663
2019 Ontario - Regional Director General 17 26 30 18 8 0 0 44 26 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 29 30 21 16 4 0 0 59 20 44

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Public Services and Procurement Canada 28 29 21 12 8 0 1 58 20 10613
2019 Ontario - Regional Director General 20 32 22 16 8 0 1 53 25 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 27 30 18 21 4 0 0 57 25 44

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Public Services and Procurement Canada 26 26 21 14 11 1 1 53 26 10630
2019 Ontario - Regional Director General 17 32 24 12 11 1 1 51 24 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 27 46 11 7 6 0 2 74 14 44

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Public Services and Procurement Canada 51 23 12 6 4 0 4 77 10 10631
2019 Ontario - Regional Director General 43 30 12 6 3 1 4 77 10 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 51 30 2 5 7 0 6 86 12 43

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Public Services and Procurement Canada 38 28 18 8 6 0 1 67 15 10628
2019 Ontario - Regional Director General 28 32 22 11 6 0 0 61 17 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 29 29 31 4 7 0 0 58 11 44

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Public Services and Procurement Canada 33 33 19 8 5 1 1 67 13 10643
2019 Ontario - Regional Director General 26 38 19 10 5 1 1 65 16 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 35 37 21 6 0 0 0 73 6 44

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Public Services and Procurement Canada 26 31 23 12 7 1 1 58 19 10639
2019 Ontario - Regional Director General 19 36 22 14 8 1 0 56 22 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 19 43 19 15 4 0 0 62 20 44

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Public Services and Procurement Canada 31 30 21 11 6 0 1 62 17 10645
2019 Ontario - Regional Director General 24 36 17 10 10 1 1 62 20 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 37 31 17 9 6 0 0 68 16 44

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Public Services and Procurement Canada 43 26 15 8 6 1 1 71 14 10634
2019 Ontario - Regional Director General 36 29 18 9 7 0 1 66 16 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 47 28 16 5 4 0 0 75 9 44

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Public Services and Procurement Canada 31 30 21 10 7 0 1 61 17 10609
2019 Ontario - Regional Director General 24 28 25 12 10 1 0 53 22 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 25 38 18 12 6 0 0 63 19 44

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Public Services and Procurement Canada 57 22 11 5 3 0 2 81 8 10629
2019 Ontario - Regional Director General 61 20 8 8 2 0 1 82 10 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 61 13 14 10 2 0 0 74 12 44

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Public Services and Procurement Canada 73 12 5 2 1 1 6 91 3 10607
2019 Ontario - Regional Director General 78 10 3 1 1 1 5 94 2 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 89 2 3 0 2 0 4 95 2 44

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Public Services and Procurement Canada 74 11 5 3 3 1 3 87 7 10647
2019 Ontario - Regional Director General 70 12 5 3 6 0 3 85 10 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 78 11 2 2 5 0 2 91 7 44

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Public Services and Procurement Canada 62 23 8 3 2 0 2 86 5 10615
2019 Ontario - Regional Director General 56 27 9 4 3 0 1 84 7 212
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 65 20 11 2 2 0 0 85 4 44

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Public Services and Procurement Canada 64 17 8 5 4 0 2 83 9 10601
2019 Ontario - Regional Director General 56 18 13 6 5 0 1 75 12 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 62 16 11 4 7 0 0 78 11 44

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Public Services and Procurement Canada 61 11 4 2 1 0 20 91 4 10596
2019 Ontario - Regional Director General 52 18 7 2 0 0 21 88 3 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 52 16 2 4 2 0 24 89 8 44

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Public Services and Procurement Canada 69 16 6 2 1 0 5 90 3 10615
2019 Ontario - Regional Director General 54 22 12 5 1 0 5 80 7 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 66 16 9 2 2 0 4 86 4 43

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Public Services and Procurement Canada 69 14 6 3 4 1 3 85 8 10646
2019 Ontario - Regional Director General 74 14 4 2 2 0 3 91 4 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 66 20 5 2 2 2 2 90 4 44

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Public Services and Procurement Canada 56 25 12 4 2 0 2 83 6 10625
2019 Ontario - Regional Director General 50 30 10 5 2 0 2 82 7 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 55 27 13 2 0 0 2 84 2 44

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Public Services and Procurement Canada 18 34 33 12 4 0 0 51 16 10668
2019 Ontario - Regional Director General 13 31 38 13 4 0 0 44 18 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 20 31 34 10 4 0 0 51 15 44

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Public Services and Procurement Canada 8 18 37 24 12 0 0 37 26 10609
2019 Ontario - Regional Director General 10 20 40 22 8 0 0 30 30 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 6 20 37 24 12 0 0 36 27 44
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Public Services and Procurement Canada 25 32 21 11 9 1 1 25 75 10637
2019 Ontario - Regional Director General 27 35 18 9 8 2 1 28 72 211
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 31 34 17 6 4 4 2 33 67 43

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Public Services and Procurement Canada 62 38 7837
2019 Ontario - Regional Director General 44 56 149
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 43 57 27

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Public Services and Procurement Canada 37 63 7704
2019 Ontario - Regional Director General 46 54 147
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 41 59 26

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Public Services and Procurement Canada 41 18 15 10 10 1 7 63 21 10514
2019 Ontario - Regional Director General 44 21 10 6 9 2 9 72 17 210
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 53 25 9 2 9 0 2 80 11 43

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Public Services and Procurement Canada 12 22 19 18 19 2 8 38 41 7700
2019 Ontario - Regional Director General 19 21 19 13 18 1 9 45 35 147
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 20 32 12 25 7 0 4 54 34 26

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Public Services and Procurement Canada 8 17 18 20 27 2 7 28 52 7689
2019 Ontario - Regional Director General 6 20 18 19 27 1 11 29 51 146
2019 ONT - Regional Director General's Office / Client Service Team / Human Resources / Corporate Services, Strategic Management and Communications 0 28 20 18 21 0 13 32 45 26
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