2019 Public Service Employee Survey Results by Theme for Department of National Defence by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 37 12 8 5 0 0 74 14 1466
2019 Provides services to public - French only 32 43 13 8 4 0 0 75 12 111
2019 Provides services to public - Both English and French 40 38 11 6 4 0 0 79 10 1313
2017 Provides services to public - English only 36 41 10 7 6 0 0 78 13 1376
2017 Provides services to public - French only 29 53 13 4 1 0 0 82 5 145
2017 Provides services to public - Both English and French 38 43 11 5 3 0 0 81 8 1246
2014 Provides services to public - English only 33 46 8 7 6 0 0 78 13 1686
2014 Provides services to public - French only 38 45 14 4 0 0 0 83 4 160
2014 Provides services to public - Both English and French 34 44 12 5 4 0 0 78 10 1619
2011 Provides services to public - English only 42 38 10 6 4 0 0 81 10 2286
2011 Provides services to public - French only 38 41 16 3 2 0 0 79 5 179
2011 Provides services to public - Both English and French 43 38 11 5 3 0 0 81 8 1861
2008 Provides services to public - English only 44 39 8 6 4 0 0 82 10 1650
2008 Provides services to public - French only 46 36 11 4 2 0 0 82 6 129
2008 Provides services to public - Both English and French 45 37 11 4 2 0 0 82 7 1499

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 33 15 14 10 0 0 60 24 1464
2019 Provides services to public - French only 21 44 14 15 7 0 0 65 22 110
2019 Provides services to public - Both English and French 31 39 15 8 7 0 0 70 15 1318
2017 Provides services to public - English only 27 35 14 12 11 0 0 62 24 1372
2017 Provides services to public - French only 21 44 18 9 8 0 0 65 17 145
2017 Provides services to public - Both English and French 31 35 17 10 7 0 0 66 17 1241

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 27 8 2 2 0 0 88 4 1455
2019 Provides services to public - French only 45 44 7 2 2 0 0 89 4 111
2019 Provides services to public - Both English and French 57 32 8 2 1 0 0 89 3 1309
2017 Provides services to public - English only 66 24 6 3 1 0 0 90 4 1369
2017 Provides services to public - French only 46 44 9 1 1 0 0 90 1 145
2017 Provides services to public - Both English and French 59 32 6 2 1 0 0 91 2 1241
2014 Provides services to public - English only 72 20 5 1 2 0 0 92 3 1685
2014 Provides services to public - French only 60 36 3 1 0 0 0 96 1 159
2014 Provides services to public - Both English and French 67 25 5 1 1 0 0 92 2 1619
2011 Provides services to public - English only 71 23 4 1 1 0 0 94 2 2288
2011 Provides services to public - French only 58 34 6 2 0 0 0 92 2 179
2011 Provides services to public - Both English and French 66 26 5 2 1 0 0 93 2 1864

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 50 31 11 4 4 0 0 82 7 1463
2019 Provides services to public - French only 37 43 16 2 3 0 0 80 5 111
2019 Provides services to public - Both English and French 47 38 9 4 2 0 0 85 6 1312
2017 Provides services to public - English only 49 33 10 5 3 0 0 82 8 1360
2017 Provides services to public - French only 37 50 9 1 3 0 0 87 4 144
2017 Provides services to public - Both English and French 48 37 9 3 2 0 0 85 6 1239
2014 Provides services to public - English only 49 36 8 4 3 0 0 85 7 1683
2014 Provides services to public - French only 44 47 5 3 0 0 0 92 3 158
2014 Provides services to public - Both English and French 48 36 10 3 3 0 0 84 6 1614
2011 Provides services to public - English only 50 35 8 5 3 0 0 85 7 2288
2011 Provides services to public - French only 43 41 12 3 1 0 0 84 3 179
2011 Provides services to public - Both English and French 49 38 8 3 2 0 0 87 5 1863
2008 Provides services to public - English only 51 35 6 5 2 0 0 87 7 1664
2008 Provides services to public - French only 55 30 9 5 1 0 0 85 6 129
2008 Provides services to public - Both English and French 52 38 6 3 2 0 0 89 5 1503

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 31 17 9 10 1 0 64 19 1459
2019 Provides services to public - French only 32 40 16 5 6 1 0 73 11 110
2019 Provides services to public - Both English and French 39 36 14 5 5 1 0 75 11 1309
2017 Provides services to public - English only 30 33 17 11 8 0 0 63 20 1372
2017 Provides services to public - French only 23 51 15 7 3 1 0 74 11 144
2017 Provides services to public - Both English and French 36 34 17 7 6 1 0 71 12 1239
2014 Provides services to public - English only 28 35 15 11 9 0 0 64 21 1686
2014 Provides services to public - French only 22 42 28 5 3 0 0 64 8 160
2014 Provides services to public - Both English and French 29 39 19 7 6 1 0 68 13 1618
2011 Provides services to public - English only 32 34 17 9 8 0 0 66 17 2287
2011 Provides services to public - French only 15 47 27 5 3 2 0 64 8 177
2011 Provides services to public - Both English and French 29 38 19 7 5 0 0 68 13 1866

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 32 17 10 8 0 0 64 19 1453
2019 Provides services to public - French only 30 41 18 6 5 0 0 72 11 109
2019 Provides services to public - Both English and French 36 39 14 6 5 0 0 76 11 1301
2017 Provides services to public - English only 30 34 16 11 8 0 0 65 19 1372
2017 Provides services to public - French only 22 51 14 11 2 0 0 73 13 145
2017 Provides services to public - Both English and French 33 37 18 6 5 1 0 70 11 1241
2014 Provides services to public - English only 26 37 15 14 8 0 0 63 22 1687
2014 Provides services to public - French only 21 47 22 5 4 0 0 68 9 160
2014 Provides services to public - Both English and French 28 39 19 7 6 0 0 67 13 1616
2011 Provides services to public - English only 29 37 15 11 8 0 0 66 19 2282
2011 Provides services to public - French only 18 44 24 11 3 0 0 62 14 177
2011 Provides services to public - Both English and French 28 40 19 8 5 0 0 68 13 1866
2008 Provides services to public - English only 32 38 13 10 7 0 0 70 17 1659
2008 Provides services to public - French only 27 45 19 7 2 0 0 72 9 129
2008 Provides services to public - Both English and French 34 41 14 7 3 0 0 75 10 1503

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 25 17 10 12 2 0 60 23 1455
2019 Provides services to public - French only 34 28 12 11 10 6 0 66 22 109
2019 Provides services to public - Both English and French 36 27 16 9 8 3 1 66 18 1315
2017 Provides services to public - English only 32 26 18 11 9 3 1 61 21 1373
2017 Provides services to public - French only 21 42 17 9 6 4 2 66 16 145
2017 Provides services to public - Both English and French 35 29 16 9 7 4 1 66 17 1241
2014 Provides services to public - English only 31 27 16 12 10 3 1 60 23 1685
2014 Provides services to public - French only 29 37 16 10 5 2 1 68 15 158
2014 Provides services to public - Both English and French 32 27 19 10 9 3 1 61 20 1617
2011 Provides services to public - English only 34 25 15 11 11 4 0 61 23 2282
2011 Provides services to public - French only 25 31 22 6 11 5 1 58 18 178
2011 Provides services to public - Both English and French 31 29 16 11 9 3 0 62 21 1864
2008 Provides services to public - English only 34 26 14 10 10 5 1 64 22 1658
2008 Provides services to public - French only 29 32 15 9 10 4 0 64 21 129
2008 Provides services to public - Both English and French 32 28 18 10 7 5 1 63 18 1505
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 30 24 5 7 1 4 62 12 1464
2019 Provides services to public - French only 28 40 14 5 5 0 7 74 11 110
2019 Provides services to public - Both English and French 37 28 20 4 4 1 7 70 8 1320

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 27 17 10 8 1 0 64 19 1460
2019 Provides services to public - French only 26 42 17 4 7 3 1 71 12 111
2019 Provides services to public - Both English and French 44 28 17 5 4 1 1 73 10 1317
2017 Provides services to public - English only 35 30 14 10 9 1 1 66 20 1376
2017 Provides services to public - French only 18 50 24 3 2 2 1 70 5 145
2017 Provides services to public - Both English and French 36 37 14 6 5 2 1 75 11 1244
2014 Provides services to public - English only 34 33 14 10 8 1 1 68 18 1687
2014 Provides services to public - French only 29 39 22 5 4 1 0 69 9 160
2014 Provides services to public - Both English and French 36 33 14 8 6 2 1 71 15 1621
2011 Provides services to public - English only 34 32 13 10 9 1 0 67 19 2287
2011 Provides services to public - French only 26 39 22 5 2 5 0 69 8 179
2011 Provides services to public - Both English and French 35 32 16 9 6 2 0 69 15 1861
2008 Provides services to public - English only 36 32 11 9 10 2 0 69 19 1663
2008 Provides services to public - French only 28 38 20 6 5 3 0 68 12 128
2008 Provides services to public - Both English and French 36 34 14 9 6 2 0 71 15 1503

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 30 13 13 9 0 0 65 22 1458
2019 Provides services to public - French only 24 45 14 7 9 1 0 70 16 110
2019 Provides services to public - Both English and French 41 33 13 8 5 0 0 75 13 1313
2017 Provides services to public - English only 36 30 12 12 10 1 0 67 21 1378
2017 Provides services to public - French only 23 51 16 9 1 0 1 75 9 145
2017 Provides services to public - Both English and French 36 37 13 8 5 1 0 74 13 1245
2014 Provides services to public - English only 34 33 12 12 8 0 0 68 21 1689
2014 Provides services to public - French only 33 38 18 8 3 0 0 71 11 160
2014 Provides services to public - Both English and French 33 35 14 10 8 0 0 68 18 1618
2011 Provides services to public - English only 33 34 10 13 9 0 0 67 22 2285
2011 Provides services to public - French only 27 37 24 9 2 2 0 65 11 179
2011 Provides services to public - Both English and French 33 34 14 10 7 1 0 68 17 1862
2008 Provides services to public - English only 34 34 10 11 10 1 1 68 22 1661
2008 Provides services to public - French only 32 39 14 8 6 0 0 71 14 128
2008 Provides services to public - Both English and French 36 34 12 11 7 0 0 71 17 1504

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 29 14 8 8 0 0 70 16 1465
2019 Provides services to public - French only 33 36 15 4 11 1 1 70 15 111
2019 Provides services to public - Both English and French 45 31 12 7 4 0 0 76 11 1316
2017 Provides services to public - English only 42 27 13 8 9 0 0 70 18 1368
2017 Provides services to public - French only 29 47 17 4 2 0 1 77 6 145
2017 Provides services to public - Both English and French 42 33 13 5 6 1 0 76 11 1238
2014 Provides services to public - English only 40 31 10 10 8 1 0 72 17 1685
2014 Provides services to public - French only 35 34 19 8 3 0 1 70 11 160
2014 Provides services to public - Both English and French 39 30 15 7 8 0 1 70 15 1616

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 30 18 12 10 3 1 58 23 1465
2019 Provides services to public - French only 22 44 13 9 10 2 0 68 19 111
2019 Provides services to public - Both English and French 31 36 17 8 5 3 0 69 14 1314
2017 Provides services to public - English only 24 30 18 12 12 3 1 56 25 1376
2017 Provides services to public - French only 13 46 18 12 4 5 1 63 18 145
2017 Provides services to public - Both English and French 27 38 17 8 6 4 0 67 15 1247
2014 Provides services to public - English only 20 34 16 14 13 3 0 56 28 1681
2014 Provides services to public - French only 19 39 22 10 5 4 1 60 16 159
2014 Provides services to public - Both English and French 22 36 20 9 8 3 0 61 18 1614
2011 Provides services to public - English only 22 31 17 13 13 4 0 55 28 2286
2011 Provides services to public - French only 15 33 30 13 3 4 2 51 17 177
2011 Provides services to public - Both English and French 23 32 22 10 8 4 0 57 19 1865

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 30 17 15 13 1 1 54 29 1464
2019 Provides services to public - French only 16 44 21 9 8 3 0 62 17 110
2019 Provides services to public - Both English and French 29 34 18 10 8 2 0 64 18 1311
2017 Provides services to public - English only 22 28 17 16 16 1 0 51 32 1376
2017 Provides services to public - French only 10 37 30 14 6 3 1 48 20 145
2017 Provides services to public - Both English and French 23 35 21 11 9 2 0 59 20 1246
2014 Provides services to public - English only 17 31 18 16 17 1 0 49 33 1683
2014 Provides services to public - French only 16 31 29 17 6 2 0 48 22 159
2014 Provides services to public - Both English and French 19 33 23 13 10 2 0 53 24 1615
2011 Provides services to public - English only 21 31 16 14 18 1 0 52 32 2287
2011 Provides services to public - French only 10 34 30 15 9 1 0 44 25 177
2011 Provides services to public - Both English and French 19 32 22 13 10 3 0 53 24 1860
2008 Provides services to public - English only 26 31 15 12 14 1 0 57 27 1662
2008 Provides services to public - French only 23 25 36 10 5 1 0 49 14 128
2008 Provides services to public - Both English and French 26 37 18 9 8 3 0 64 17 1505

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 28 18 17 16 1 1 47 34 1460
2019 Provides services to public - French only 10 38 30 9 9 4 0 50 18 111
2019 Provides services to public - Both English and French 21 31 24 12 8 3 0 54 20 1312
2017 Provides services to public - English only 16 26 19 19 18 2 0 43 38 1376
2017 Provides services to public - French only 10 30 35 13 5 7 1 43 19 145
2017 Provides services to public - Both English and French 16 33 23 15 10 3 0 51 25 1244
2014 Provides services to public - English only 13 28 19 20 18 2 0 42 39 1682
2014 Provides services to public - French only 9 29 34 18 8 3 0 39 26 158
2014 Provides services to public - Both English and French 14 29 26 16 11 3 0 45 28 1613
2011 Provides services to public - English only 14 31 16 21 15 2 0 46 37 2283
2011 Provides services to public - French only 7 28 34 18 6 5 1 37 26 178
2011 Provides services to public - Both English and French 12 32 27 16 9 4 0 46 26 1861
2008 Provides services to public - English only 15 31 16 18 17 3 0 48 36 1662
2008 Provides services to public - French only 12 28 33 20 6 1 0 41 26 128
2008 Provides services to public - Both English and French 13 35 25 13 7 6 0 52 21 1502

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 27 16 20 20 1 1 43 40 1465
2019 Provides services to public - French only 16 41 22 10 10 1 0 57 20 111
2019 Provides services to public - Both English and French 20 33 22 15 9 1 0 54 24 1312
2017 Provides services to public - English only 15 26 17 19 20 3 0 42 41 1369
2017 Provides services to public - French only 6 42 33 9 4 6 0 51 14 142
2017 Provides services to public - Both English and French 16 35 21 14 12 2 0 53 26 1245
2014 Provides services to public - English only 13 26 16 23 20 2 0 40 44 1682
2014 Provides services to public - French only 16 32 32 12 7 2 0 48 19 160
2014 Provides services to public - Both English and French 13 33 22 18 13 2 0 47 31 1614
2011 Provides services to public - English only 14 31 14 22 18 2 0 46 40 2280
2011 Provides services to public - French only 12 33 25 17 8 4 1 48 26 178
2011 Provides services to public - Both English and French 14 33 22 18 11 2 0 48 29 1860
2008 Provides services to public - English only 14 34 12 22 16 2 0 49 39 1661
2008 Provides services to public - French only 19 34 29 13 2 2 0 55 15 129
2008 Provides services to public - Both English and French 18 38 18 15 8 3 0 57 24 1500
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 32 17 16 13 0 0 54 29 1466
2019 Provides services to public - French only 17 37 24 13 9 0 0 55 22 111
2019 Provides services to public - Both English and French 28 35 18 11 8 0 0 62 19 1316
2017 Provides services to public - English only 23 32 18 14 14 0 0 55 28 1377
2017 Provides services to public - French only 18 37 21 19 5 0 0 55 24 145
2017 Provides services to public - Both English and French 25 32 20 12 10 0 0 58 22 1243
2014 Provides services to public - English only 19 34 16 15 15 0 0 53 30 1684
2014 Provides services to public - French only 25 32 25 12 6 0 1 57 18 160
2014 Provides services to public - Both English and French 22 34 20 14 11 0 0 56 25 1619
2011 Provides services to public - English only 22 37 14 15 13 0 0 58 28 2288
2011 Provides services to public - French only 17 38 27 12 5 0 0 55 18 179
2011 Provides services to public - Both English and French 22 36 17 15 10 0 0 58 25 1866

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 39 14 13 5 0 0 68 18 1460
2019 Provides services to public - French only 27 45 19 8 1 0 0 72 10 109
2019 Provides services to public - Both English and French 32 44 14 8 3 0 0 75 11 1311
2017 Provides services to public - English only 30 39 12 12 7 0 0 69 19 1376
2017 Provides services to public - French only 18 60 15 4 3 0 0 78 7 145
2017 Provides services to public - Both English and French 31 42 15 7 4 0 0 73 11 1245

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 31 16 11 9 0 0 64 20 1457
2019 Provides services to public - French only 24 42 17 7 9 1 0 66 16 110
2019 Provides services to public - Both English and French 38 30 17 8 6 0 1 68 15 1316
2017 Provides services to public - English only 33 34 14 8 10 0 0 67 19 1377
2017 Provides services to public - French only 19 47 24 7 2 1 1 67 8 145
2017 Provides services to public - Both English and French 30 39 16 9 6 0 0 70 14 1245
2014 Provides services to public - English only 32 35 14 10 7 0 0 68 18 1686
2014 Provides services to public - French only 26 40 24 5 3 1 0 66 9 158
2014 Provides services to public - Both English and French 31 38 14 9 7 0 1 70 16 1618
2011 Provides services to public - English only 31 35 13 11 9 0 0 67 20 2286
2011 Provides services to public - French only 27 41 21 8 3 0 1 69 10 179
2011 Provides services to public - Both English and French 31 35 16 10 7 0 0 67 17 1863
2008 Provides services to public - English only 33 36 10 10 10 0 0 69 21 1660
2008 Provides services to public - French only 26 42 19 10 3 0 0 68 13 127
2008 Provides services to public - Both English and French 34 34 14 10 7 0 1 69 18 1504

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 39 11 14 9 0 0 65 23 1460
2019 Provides services to public - French only 25 53 8 7 7 0 0 78 14 111
2019 Provides services to public - Both English and French 32 38 13 12 5 0 0 71 16 1317
2017 Provides services to public - English only 26 38 9 17 10 0 0 64 28 1374
2017 Provides services to public - French only 20 51 15 12 1 0 1 72 13 144
2017 Provides services to public - Both English and French 25 39 17 10 7 0 0 65 18 1245
2014 Provides services to public - English only 25 37 10 15 13 0 0 62 28 1682
2014 Provides services to public - French only 28 41 20 7 3 0 1 70 10 159
2014 Provides services to public - Both English and French 24 39 15 13 8 0 1 64 21 1614
2011 Provides services to public - English only 31 39 11 12 7 0 1 70 19 2282
2011 Provides services to public - French only 20 45 22 9 2 1 1 67 10 178
2011 Provides services to public - Both English and French 27 39 16 11 6 0 1 67 17 1863
2008 Provides services to public - English only 27 41 10 13 7 0 1 69 21 1663
2008 Provides services to public - French only 24 41 25 9 0 0 1 66 9 129
2008 Provides services to public - Both English and French 30 40 13 11 5 0 1 71 16 1501

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 28 18 15 16 2 1 49 32 1459
2019 Provides services to public - French only 18 42 24 11 5 0 0 60 15 109
2019 Provides services to public - Both English and French 25 34 20 11 9 2 0 60 20 1315
2017 Provides services to public - English only 21 29 18 16 13 2 1 51 31 1378
2017 Provides services to public - French only 18 43 21 10 4 2 1 63 15 145
2017 Provides services to public - Both English and French 23 38 18 11 8 2 1 62 20 1243
2014 Provides services to public - English only 17 29 18 17 17 2 1 47 35 1684
2014 Provides services to public - French only 21 41 21 10 6 1 0 63 16 160
2014 Provides services to public - Both English and French 20 33 20 15 11 1 0 54 26 1618
2011 Provides services to public - English only 23 33 14 14 14 1 1 57 29 2281
2011 Provides services to public - French only 18 36 25 13 6 1 1 56 19 178
2011 Provides services to public - Both English and French 23 34 19 14 10 1 1 57 24 1864
2008 Provides services to public - English only 21 35 15 14 13 1 1 57 28 1663
2008 Provides services to public - French only 17 36 36 6 5 0 0 53 10 129
2008 Provides services to public - Both English and French 24 36 19 11 8 1 0 61 20 1502

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 21 17 12 27 2 5 39 43 1464
2019 Provides services to public - French only 16 27 24 15 11 0 7 46 28 110
2019 Provides services to public - Both English and French 19 25 17 14 17 2 5 47 34 1317
2017 Provides services to public - English only 14 22 16 16 24 2 6 39 43 1377
2017 Provides services to public - French only 8 28 20 13 19 1 10 41 36 145
2017 Provides services to public - Both English and French 14 26 16 15 18 3 7 45 37 1247
2014 Provides services to public - English only 12 19 15 16 31 2 5 34 50 1686
2014 Provides services to public - French only 14 22 25 14 12 6 8 41 30 160
2014 Provides services to public - Both English and French 13 20 18 16 26 3 6 36 45 1620
2011 Provides services to public - English only 13 21 15 15 30 1 5 36 48 2281
2011 Provides services to public - French only 3 19 24 22 21 3 8 25 48 177
2011 Provides services to public - Both English and French 14 21 19 16 23 2 5 37 42 1862
2008 Provides services to public - English only 13 24 15 17 25 2 4 39 45 1663
2008 Provides services to public - French only 12 23 26 16 12 3 8 40 31 129
2008 Provides services to public - Both English and French 16 27 17 16 16 3 5 46 35 1505

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 23 11 3 2 1 4 82 6 1466
2019 Provides services to public - French only 62 21 7 2 2 2 3 88 5 111
2019 Provides services to public - Both English and French 57 22 12 2 2 1 5 83 4 1317

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 10 8 5 5 3 15 78 13 1458
2019 Provides services to public - French only 49 17 11 6 9 3 5 71 17 110
2019 Provides services to public - Both English and French 56 12 9 4 5 2 11 79 11 1315

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 22 18 7 6 2 4 66 15 1463
2019 Provides services to public - French only 40 25 19 9 4 1 2 67 13 111
2019 Provides services to public - Both English and French 44 24 16 6 5 2 4 72 11 1311

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 19 18 8 7 3 4 64 17 1453
2019 Provides services to public - French only 43 25 16 9 5 1 1 69 14 110
2019 Provides services to public - Both English and French 42 23 15 7 6 2 6 71 13 1312

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 17 15 10 11 5 5 59 24 1456
2019 Provides services to public - French only 39 19 15 12 9 3 1 62 23 110
2019 Provides services to public - Both English and French 41 18 14 9 8 3 6 66 18 1313

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 56 18 10 3 3 4 6 82 7 1454
2019 Provides services to public - French only 65 19 7 4 3 1 1 85 8 108
2019 Provides services to public - Both English and French 57 17 11 3 2 2 8 83 5 1312

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 11 6 3 4 4 5 85 8 1453
2019 Provides services to public - French only 67 16 8 6 2 1 0 84 8 106
2019 Provides services to public - Both English and French 70 12 6 2 3 2 5 88 6 1300

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 65 12 7 2 3 3 8 87 5 1450
2019 Provides services to public - French only 71 14 8 2 2 1 3 89 3 110
2019 Provides services to public - Both English and French 69 13 5 1 1 2 9 92 3 1306

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 38 13 13 10 0 0 64 23 1460
2019 Provides services to public - French only 19 38 21 14 7 0 0 57 22 111
2019 Provides services to public - Both English and French 32 37 14 10 7 0 0 69 18 1313
2017 Provides services to public - English only 29 39 10 13 9 0 0 68 22 1363
2017 Provides services to public - French only 19 36 27 11 7 0 1 55 18 145
2017 Provides services to public - Both English and French 30 39 15 9 6 0 0 70 15 1240
2014 Provides services to public - English only 22 40 11 14 12 0 0 63 26 1683
2014 Provides services to public - French only 18 42 18 15 7 0 1 60 22 158
2014 Provides services to public - Both English and French 22 40 15 14 8 0 1 63 22 1616
2011 Provides services to public - English only 30 39 10 12 9 0 0 69 20 2286
2011 Provides services to public - French only 16 40 24 12 6 0 2 57 18 179
2011 Provides services to public - Both English and French 31 38 14 11 6 1 0 69 17 1863

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 33 18 10 10 0 0 63 20 1463
2019 Provides services to public - French only 24 36 24 8 7 0 0 60 16 111
2019 Provides services to public - Both English and French 35 34 16 9 6 0 0 69 15 1316
2017 Provides services to public - English only 32 34 15 11 8 0 0 66 19 1366
2017 Provides services to public - French only 17 43 20 13 6 0 1 61 19 145
2017 Provides services to public - Both English and French 34 36 16 9 5 0 0 70 14 1241
2014 Provides services to public - English only 29 36 14 11 10 0 0 64 21 1684
2014 Provides services to public - French only 20 44 22 11 3 0 0 64 14 159
2014 Provides services to public - Both English and French 29 36 17 11 7 0 0 66 18 1617

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 37 15 11 8 0 0 67 18 1454
2019 Provides services to public - French only 25 38 21 12 3 0 0 64 15 108
2019 Provides services to public - Both English and French 35 38 14 9 4 0 0 73 13 1304
2017 Provides services to public - English only 32 34 15 10 9 0 0 66 19 1367
2017 Provides services to public - French only 17 52 20 6 5 0 1 69 11 143
2017 Provides services to public - Both English and French 33 39 15 7 6 0 0 72 13 1241
2014 Provides services to public - English only 28 37 15 11 9 0 0 65 20 1684
2014 Provides services to public - French only 27 39 21 11 1 0 1 67 12 159
2014 Provides services to public - Both English and French 29 37 17 11 6 0 0 66 17 1616
2011 Provides services to public - English only 38 39 11 7 4 0 0 78 11 2284
2011 Provides services to public - French only 24 44 23 7 1 0 1 69 8 177
2011 Provides services to public - Both English and French 34 39 15 9 3 1 0 73 12 1854

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 41 20 11 8 2 0 60 20 1465
2019 Provides services to public - French only 12 42 27 10 4 4 0 57 15 109
2019 Provides services to public - Both English and French 22 39 21 11 4 3 0 64 15 1314
2017 Provides services to public - English only 19 35 22 12 10 2 1 56 22 1376
2017 Provides services to public - French only 9 40 30 11 5 5 1 51 18 145
2017 Provides services to public - Both English and French 20 38 23 8 7 3 0 60 16 1245

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 32 14 9 6 0 0 71 15 1455
2019 Provides services to public - French only 38 39 12 5 5 0 1 78 10 111
2019 Provides services to public - Both English and French 46 31 11 7 5 0 0 77 12 1315
2017 Provides services to public - English only 38 33 13 9 6 0 0 72 16 1376
2017 Provides services to public - French only 26 38 20 9 3 1 3 67 12 144
2017 Provides services to public - Both English and French 40 36 12 7 5 0 1 76 11 1243
2014 Provides services to public - English only 35 34 13 9 8 1 0 70 17 1682
2014 Provides services to public - French only 27 41 18 10 3 0 0 69 13 160
2014 Provides services to public - Both English and French 34 35 16 7 7 0 1 70 14 1620
2011 Provides services to public - English only 39 34 10 8 7 0 0 74 15 2288
2011 Provides services to public - French only 29 45 16 6 2 0 2 75 8 178
2011 Provides services to public - Both English and French 37 35 13 9 4 0 1 74 13 1862

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 32 18 6 4 0 0 72 10 1440
2019 Provides services to public - French only 47 35 13 5 0 0 0 82 5 111
2019 Provides services to public - Both English and French 43 33 14 5 4 0 1 76 9 1304
2017 Provides services to public - English only 41 33 15 6 3 0 1 75 9 1379
2017 Provides services to public - French only 51 40 5 3 0 0 0 91 4 145
2017 Provides services to public - Both English and French 39 35 13 8 4 0 1 74 12 1247
2014 Provides services to public - English only 36 35 18 6 5 0 1 71 11 1684
2014 Provides services to public - French only 55 33 9 2 1 0 0 88 3 159
2014 Provides services to public - Both English and French 39 33 16 7 4 0 1 73 11 1618
2011 Provides services to public - English only 39 33 17 6 3 0 1 73 10 2287
2011 Provides services to public - French only 37 41 15 6 1 1 0 78 7 179
2011 Provides services to public - Both English and French 37 32 18 9 5 0 0 69 13 1862
2008 Provides services to public - English only 33 35 19 9 5 0 0 68 13 1664
2008 Provides services to public - French only 29 38 21 11 1 0 0 67 12 128
2008 Provides services to public - Both English and French 29 37 18 10 5 0 0 66 16 1501

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 21 15 4 8 3 7 71 12 1459
2019 Provides services to public - French only 38 34 10 7 5 3 3 76 13 110
2019 Provides services to public - Both English and French 45 23 12 5 7 2 6 74 13 1317
2017 Provides services to public - English only 38 21 14 5 9 4 9 68 16 1378
2017 Provides services to public - French only 25 40 7 5 6 2 15 79 13 143
2017 Provides services to public - Both English and French 37 28 11 6 6 4 9 74 13 1242
2014 Provides services to public - English only 35 24 13 6 8 2 10 68 17 1688
2014 Provides services to public - French only 24 34 10 8 6 1 16 69 18 159
2014 Provides services to public - Both English and French 37 25 11 8 8 2 9 69 18 1618
2011 Provides services to public - English only 33 24 14 7 13 2 7 63 21 2285
2011 Provides services to public - French only 24 28 16 8 7 4 13 63 18 179
2011 Provides services to public - Both English and French 36 25 13 9 8 3 7 67 19 1865

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 18 46 35 1467
2019 Provides services to public - French only 18 64 19 110
2019 Provides services to public - Both English and French 25 45 30 1319
2017 Provides services to public - English only 19 49 32 1379
2017 Provides services to public - French only 15 59 26 144
2017 Provides services to public - Both English and French 22 52 26 1246
2014 Provides services to public - English only 20 47 33 1688
2014 Provides services to public - French only 20 64 15 159
2014 Provides services to public - Both English and French 21 50 29 1617
2011 Provides services to public - English only 19 52 29 2286
2011 Provides services to public - French only 18 61 21 178
2011 Provides services to public - Both English and French 22 50 28 1862

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 37 25 23 4 4 7 289
2019 Provides services to public - French only 33 25 16 21 0 4 19
2019 Provides services to public - Both English and French 24 29 23 5 10 8 334
2017 Provides services to public - English only 44 19 20 6 3 8 275
2017 Provides services to public - French only 64 10 17 0 0 9 21
2017 Provides services to public - Both English and French 27 28 24 5 5 11 290
2014 Provides services to public - English only 39 15 19 12 9999 15 358
2014 Provides services to public - French only 57 13 17 4 9999 9 36
2014 Provides services to public - Both English and French 24 23 30 9 9999 15 369
2011 Provides services to public - English only 37 20 26 7 9999 9 452
2011 Provides services to public - French only 46 14 22 5 9999 13 30
2011 Provides services to public - Both English and French 23 30 31 3 9999 13 436
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 39 12 5 3 0 0 80 8 1460
2019 Provides services to public - French only 28 47 17 6 2 0 0 76 8 109
2019 Provides services to public - Both English and French 42 42 10 3 2 0 0 85 5 1309
2017 Provides services to public - English only 44 35 11 5 5 0 0 79 9 1375
2017 Provides services to public - French only 27 54 13 3 1 0 1 82 4 145
2017 Provides services to public - Both English and French 42 40 10 5 2 0 0 83 7 1246
2014 Provides services to public - English only 39 39 13 5 4 1 0 78 9 1685
2014 Provides services to public - French only 34 47 14 3 1 1 0 82 4 159
2014 Provides services to public - Both English and French 42 39 11 4 3 1 0 82 7 1617
2011 Provides services to public - English only 42 39 10 4 3 1 0 83 7 2288
2011 Provides services to public - French only 27 53 13 5 2 0 0 81 7 179
2011 Provides services to public - Both English and French 43 40 11 4 2 1 0 83 6 1863
2008 Provides services to public - English only 51 35 7 4 3 1 0 86 7 1661
2008 Provides services to public - French only 41 42 12 3 2 0 0 83 5 129
2008 Provides services to public - Both English and French 51 37 7 3 1 0 0 88 4 1502

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 36 21 13 8 1 0 57 22 1465
2019 Provides services to public - French only 21 47 23 3 5 1 0 69 8 111
2019 Provides services to public - Both English and French 25 45 19 7 4 1 0 70 11 1316
2017 Provides services to public - English only 21 33 21 15 9 1 0 55 25 1375
2017 Provides services to public - French only 14 48 28 4 3 3 0 63 8 145
2017 Provides services to public - Both English and French 25 44 17 9 5 1 0 69 14 1242
2014 Provides services to public - English only 19 38 18 13 10 2 0 58 24 1687
2014 Provides services to public - French only 18 41 27 10 2 1 0 60 12 160
2014 Provides services to public - Both English and French 22 39 22 10 5 2 0 62 15 1616
2011 Provides services to public - English only 22 39 17 13 7 1 0 62 21 2281
2011 Provides services to public - French only 17 47 25 7 2 2 0 65 9 179
2011 Provides services to public - Both English and French 23 40 21 9 6 1 0 64 15 1861

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 28 33 18 7 1 2 25 41 1463
2019 Provides services to public - French only 10 32 34 16 5 0 2 22 43 111
2019 Provides services to public - Both English and French 8 27 36 18 9 1 1 28 36 1317
2017 Provides services to public - English only 13 24 32 17 10 0 3 28 39 1364
2017 Provides services to public - French only 9 36 25 20 7 1 1 28 47 143
2017 Provides services to public - Both English and French 10 26 32 18 10 0 4 29 38 1232
2014 Provides services to public - English only 12 28 33 17 7 1 2 25 41 1681
2014 Provides services to public - French only 13 35 30 18 3 0 0 21 49 159
2014 Provides services to public - Both English and French 10 31 33 16 7 1 2 24 42 1618
2011 Provides services to public - English only 12 24 34 18 9 0 3 27 37 2270
2011 Provides services to public - French only 19 34 30 8 4 1 4 13 56 177
2011 Provides services to public - Both English and French 10 31 32 17 7 0 3 25 42 1856
2008 Provides services to public - English only 13 26 33 19 7 0 2 26 40 1644
2008 Provides services to public - French only 17 38 28 11 7 0 0 18 54 129
2008 Provides services to public - Both English and French 11 31 33 16 7 0 2 24 43 1495

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 23 29 19 13 1 2 32 38 1459
2019 Provides services to public - French only 11 29 27 20 10 1 2 31 42 110
2019 Provides services to public - Both English and French 10 20 29 24 13 2 2 39 31 1313
2017 Provides services to public - English only 15 21 28 18 12 1 4 32 38 1356
2017 Provides services to public - French only 13 28 35 14 6 1 2 21 42 142
2017 Provides services to public - Both English and French 13 22 27 18 14 2 4 34 37 1229
2014 Provides services to public - English only 16 24 30 18 9 1 2 28 41 1680
2014 Provides services to public - French only 15 25 34 17 6 0 1 24 41 159
2014 Provides services to public - Both English and French 12 27 28 19 10 2 2 31 40 1615
2011 Provides services to public - English only 13 21 30 19 13 1 3 34 35 2264
2011 Provides services to public - French only 17 28 29 12 6 4 4 19 50 179
2011 Provides services to public - Both English and French 11 23 30 19 12 2 3 32 36 1853
2008 Provides services to public - English only 13 20 28 23 12 1 3 36 35 1641
2008 Provides services to public - French only 17 26 30 13 10 2 2 24 44 129
2008 Provides services to public - Both English and French 11 22 28 20 13 2 3 36 35 1497

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 26 29 14 8 2 3 24 46 1462
2019 Provides services to public - French only 30 29 25 5 7 2 2 13 62 111
2019 Provides services to public - Both English and French 19 26 28 14 9 1 2 24 47 1317
2017 Provides services to public - English only 21 23 25 16 10 1 5 27 46 1359
2017 Provides services to public - French only 22 35 23 8 4 4 2 14 61 143
2017 Provides services to public - Both English and French 24 25 26 12 8 1 4 21 51 1232
2014 Provides services to public - English only 22 25 27 14 7 1 3 22 49 1681
2014 Provides services to public - French only 26 31 24 11 5 1 1 16 59 159
2014 Provides services to public - Both English and French 22 30 25 13 7 1 3 20 54 1619
2011 Provides services to public - English only 19 22 28 16 10 2 4 27 43 2256
2011 Provides services to public - French only 25 34 23 7 4 1 5 12 63 178
2011 Provides services to public - Both English and French 20 27 28 13 7 1 3 21 49 1858
2008 Provides services to public - English only 19 22 29 15 10 1 3 27 42 1641
2008 Provides services to public - French only 17 36 28 11 6 1 1 17 54 129
2008 Provides services to public - Both English and French 16 28 27 14 9 1 4 25 46 1494

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 5 10 25 36 18 1 3 57 16 1451
2019 Provides services to public - French only 5 21 32 26 15 0 1 42 26 111
2019 Provides services to public - Both English and French 6 12 30 32 17 1 2 51 18 1313
2017 Provides services to public - English only 6 10 25 32 20 1 6 56 17 1348
2017 Provides services to public - French only 9 17 30 30 8 2 3 40 28 141
2017 Provides services to public - Both English and French 7 13 32 26 15 1 5 44 22 1230
2014 Provides services to public - English only 6 12 30 33 15 1 3 51 18 1675
2014 Provides services to public - French only 11 19 30 30 8 0 3 39 31 157
2014 Provides services to public - Both English and French 7 15 32 29 12 1 3 43 23 1606
2011 Provides services to public - English only 6 12 29 32 17 0 4 51 18 2255
2011 Provides services to public - French only 15 28 36 10 4 2 4 15 46 178
2011 Provides services to public - Both English and French 9 18 30 25 13 1 4 40 28 1850
2008 Provides services to public - English only 6 11 30 34 16 0 3 51 17 1641
2008 Provides services to public - French only 8 25 34 23 9 0 1 33 33 128
2008 Provides services to public - Both English and French 9 19 33 23 13 0 3 37 28 1495

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 18 23 28 16 13 1 2 29 42 1458
2019 Provides services to public - French only 15 19 32 20 11 1 2 32 35 111
2019 Provides services to public - Both English and French 15 22 29 19 13 1 3 33 37 1317
2017 Provides services to public - English only 22 20 24 17 12 1 3 30 44 1360
2017 Provides services to public - French only 11 24 35 16 10 0 3 27 37 142
2017 Provides services to public - Both English and French 18 26 25 16 11 1 4 28 45 1232
2014 Provides services to public - English only 23 23 27 15 10 1 2 25 48 1679
2014 Provides services to public - French only 23 33 21 14 8 0 1 22 56 160
2014 Provides services to public - Both English and French 22 28 25 14 8 1 2 23 51 1612
2011 Provides services to public - English only 18 23 27 16 11 0 3 28 43 2265
2011 Provides services to public - French only 16 28 31 16 4 0 6 22 46 179
2011 Provides services to public - Both English and French 16 25 28 16 11 1 3 28 43 1857
2008 Provides services to public - English only 16 22 28 19 12 1 2 32 39 1640
2008 Provides services to public - French only 14 31 28 15 10 0 2 26 46 128
2008 Provides services to public - Both English and French 13 23 30 19 12 0 3 32 38 1497

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 18 27 21 17 1 3 40 32 1459
2019 Provides services to public - French only 11 16 22 37 12 0 3 50 27 110
2019 Provides services to public - Both English and French 14 22 26 20 14 2 2 35 38 1310
2017 Provides services to public - English only 14 18 25 19 15 2 7 38 35 1355
2017 Provides services to public - French only 8 23 23 28 13 1 5 43 33 143
2017 Provides services to public - Both English and French 17 22 23 19 12 2 6 33 42 1233
2014 Provides services to public - English only 13 18 24 23 14 1 5 40 34 1675
2014 Provides services to public - French only 14 27 20 23 11 3 3 36 43 159
2014 Provides services to public - Both English and French 15 22 26 20 12 1 4 33 40 1613
2011 Provides services to public - English only 14 18 25 20 15 2 5 38 34 2267
2011 Provides services to public - French only 21 27 19 15 9 2 7 26 53 179
2011 Provides services to public - Both English and French 15 25 23 19 13 1 4 33 42 1856
2008 Provides services to public - English only 15 19 24 21 14 1 5 38 36 1640
2008 Provides services to public - French only 23 26 18 20 9 1 3 30 51 128
2008 Provides services to public - Both English and French 16 26 24 16 11 2 5 29 45 1496

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 20 29 19 12 3 3 32 37 1457
2019 Provides services to public - French only 22 22 29 14 10 4 0 25 45 110
2019 Provides services to public - Both English and French 12 22 30 19 12 3 3 33 36 1312
2017 Provides services to public - English only 17 19 28 15 12 2 6 30 40 1358
2017 Provides services to public - French only 14 25 31 19 5 3 3 25 41 143
2017 Provides services to public - Both English and French 16 20 29 17 9 3 6 29 39 1232
2014 Provides services to public - English only 16 22 29 17 10 2 4 29 40 1679
2014 Provides services to public - French only 15 18 33 21 7 4 3 29 35 158
2014 Provides services to public - Both English and French 15 21 32 16 8 3 4 26 39 1613

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 18 31 24 13 1 3 37 31 1459
2019 Provides services to public - French only 6 13 34 30 14 2 2 45 19 109
2019 Provides services to public - Both English and French 9 16 34 25 13 1 2 40 25 1319

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 31 22 21 12 1 0 44 33 1456
2019 Provides services to public - French only 12 38 26 17 7 1 0 50 24 110
2019 Provides services to public - Both English and French 16 38 23 16 7 1 0 54 23 1314

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 29 13 15 12 0 0 60 27 1461
2019 Provides services to public - French only 29 42 13 7 9 0 0 70 17 111
2019 Provides services to public - Both English and French 41 32 12 8 6 0 0 74 14 1316
2017 Provides services to public - English only 30 29 12 14 15 0 0 60 29 1379
2017 Provides services to public - French only 22 56 14 4 3 0 0 78 7 144
2017 Provides services to public - Both English and French 35 37 13 8 6 1 0 72 15 1246
2014 Provides services to public - English only 31 29 11 13 15 0 0 60 28 1685
2014 Provides services to public - French only 31 47 10 7 3 1 0 79 11 159
2014 Provides services to public - Both English and French 33 35 13 10 8 0 0 68 19 1617

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 35 12 13 8 0 0 67 21 1463
2019 Provides services to public - French only 35 43 12 7 2 0 0 79 9 111
2019 Provides services to public - Both English and French 43 38 9 6 3 0 0 81 10 1312
2017 Provides services to public - English only 26 37 14 13 9 0 0 63 22 1373
2017 Provides services to public - French only 24 55 18 2 1 0 0 79 3 143
2017 Provides services to public - Both English and French 32 47 10 7 4 0 0 79 11 1243
2014 Provides services to public - English only 25 41 11 15 8 0 0 66 23 1683
2014 Provides services to public - French only 23 56 13 7 1 0 0 79 8 160
2014 Provides services to public - Both English and French 29 47 12 8 4 0 0 76 12 1616

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 40 17 8 6 1 0 69 14 1458
2019 Provides services to public - French only 26 43 20 5 6 0 0 69 11 110
2019 Provides services to public - Both English and French 35 41 16 5 3 0 0 76 8 1315

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 35 19 8 7 2 0 65 16 1455
2019 Provides services to public - French only 27 45 19 5 3 1 0 73 8 110
2019 Provides services to public - Both English and French 35 39 16 4 4 2 0 76 8 1310
2017 Provides services to public - English only 34 38 17 6 4 1 0 73 10 1372
2017 Provides services to public - French only 19 54 23 2 0 3 0 74 2 145
2017 Provides services to public - Both English and French 35 42 14 4 3 1 0 79 7 1240
2014 Provides services to public - English only 35 36 16 7 4 2 1 72 11 1686
2014 Provides services to public - French only 25 50 20 1 1 2 1 77 2 159
2014 Provides services to public - Both English and French 34 40 16 5 3 2 1 76 8 1619
2011 Provides services to public - English only 28 36 17 10 6 2 0 66 16 2283
2011 Provides services to public - French only 17 45 23 9 2 3 1 64 11 178
2011 Provides services to public - Both English and French 28 39 21 6 4 2 0 68 11 1863

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 31 22 5 5 3 1 67 11 1452
2019 Provides services to public - French only 30 42 15 7 5 1 0 73 12 110
2019 Provides services to public - Both English and French 38 38 15 3 2 2 1 79 6 1310
2017 Provides services to public - English only 35 32 20 7 4 2 1 68 11 1375
2017 Provides services to public - French only 18 48 22 4 1 5 3 71 5 145
2017 Provides services to public - Both English and French 35 39 17 4 3 2 1 76 7 1241
2014 Provides services to public - English only 36 34 17 5 4 3 1 73 9 1687
2014 Provides services to public - French only 24 52 18 2 2 2 1 78 4 159
2014 Provides services to public - Both English and French 36 38 16 4 2 3 1 77 6 1617

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 36 12 7 5 0 0 76 12 1462
2019 Provides services to public - French only 42 37 13 2 5 0 0 79 8 111
2019 Provides services to public - Both English and French 47 38 8 4 3 0 0 85 7 1313
2017 Provides services to public - English only 39 39 11 6 5 0 0 78 11 1371
2017 Provides services to public - French only 27 57 14 1 1 0 0 84 2 144
2017 Provides services to public - Both English and French 42 43 9 3 3 0 0 85 6 1244
2014 Provides services to public - English only 40 37 12 6 4 0 0 77 11 1683
2014 Provides services to public - French only 34 50 13 1 1 1 0 84 2 159
2014 Provides services to public - Both English and French 39 42 11 5 3 0 0 82 8 1616
2011 Provides services to public - English only 39 37 11 7 6 0 0 75 14 2279
2011 Provides services to public - French only 25 53 14 6 1 1 0 79 7 176
2011 Provides services to public - Both English and French 38 40 12 5 4 0 0 78 9 1861
2008 Provides services to public - English only 37 38 10 9 6 0 0 76 15 1660
2008 Provides services to public - French only 27 57 10 5 1 0 0 83 6 129
2008 Provides services to public - Both English and French 39 42 12 5 2 0 0 81 8 1502

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 32 19 14 13 2 1 52 28 1463
2019 Provides services to public - French only 17 40 17 11 14 2 0 57 25 111
2019 Provides services to public - Both English and French 23 33 21 11 7 3 2 59 19 1317
2017 Provides services to public - English only 21 30 17 13 16 2 1 53 30 1378
2017 Provides services to public - French only 15 34 24 17 5 1 3 51 24 145
2017 Provides services to public - Both English and French 21 35 20 11 9 2 2 58 21 1246
2014 Provides services to public - English only 20 35 15 15 13 1 1 56 29 1684
2014 Provides services to public - French only 19 35 20 16 7 1 2 56 24 160
2014 Provides services to public - Both English and French 21 33 20 12 10 3 1 56 23 1618

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 33 17 11 8 2 0 63 19 1463
2019 Provides services to public - French only 25 47 12 9 6 1 0 73 15 110
2019 Provides services to public - Both English and French 28 40 16 9 6 1 1 69 15 1317
2017 Provides services to public - English only 31 35 15 9 7 2 1 69 16 1371
2017 Provides services to public - French only 22 46 17 9 2 2 1 71 12 145
2017 Provides services to public - Both English and French 33 41 11 8 5 2 0 76 13 1241
2014 Provides services to public - English only 36 35 11 8 6 3 1 74 15 1687
2014 Provides services to public - French only 21 53 16 6 0 3 1 77 7 160
2014 Provides services to public - Both English and French 31 41 12 8 4 2 1 74 13 1617
2011 Provides services to public - English only 37 36 11 7 6 3 1 75 14 2280
2011 Provides services to public - French only 27 42 17 8 2 4 1 72 10 177
2011 Provides services to public - Both English and French 34 37 13 8 5 3 0 74 13 1859
2008 Provides services to public - English only 36 35 12 7 6 2 1 75 13 1655
2008 Provides services to public - French only 25 42 16 10 6 1 0 67 16 127
2008 Provides services to public - Both English and French 35 35 11 8 5 4 1 74 14 1504

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 35 22 9 9 1 0 60 17 1463
2019 Provides services to public - French only 23 52 15 5 5 0 0 75 10 110
2019 Provides services to public - Both English and French 28 41 20 6 4 1 0 70 10 1315

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 26 20 13 15 4 1 51 29 1464
2019 Provides services to public - French only 23 37 18 10 10 1 0 61 20 110
2019 Provides services to public - Both English and French 20 30 23 11 9 6 2 54 21 1318
2017 Provides services to public - English only 23 28 17 14 14 3 1 53 29 1366
2017 Provides services to public - French only 12 38 18 16 6 5 4 56 24 142
2017 Provides services to public - Both English and French 21 31 20 10 10 5 2 56 22 1240
2014 Provides services to public - English only 21 28 15 16 16 3 1 51 33 1682
2014 Provides services to public - French only 15 38 22 14 7 3 1 55 22 159
2014 Provides services to public - Both English and French 17 28 21 12 13 7 1 49 28 1618
2011 Provides services to public - English only 21 28 15 14 16 4 1 51 32 2283
2011 Provides services to public - French only 17 33 23 9 8 7 2 55 19 177
2011 Provides services to public - Both English and French 17 29 20 13 11 7 3 52 26 1867

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 42 6 13 7 0 0 75 19 1465
2019 Provides services to public - French only 27 53 10 6 5 0 0 79 11 110
2019 Provides services to public - Both English and French 38 46 6 8 3 0 0 84 10 1316
2017 Provides services to public - English only 26 46 5 15 7 0 0 73 22 1379
2017 Provides services to public - French only 33 54 5 6 1 0 0 87 8 145
2017 Provides services to public - Both English and French 30 49 8 9 4 0 0 79 13 1246
2014 Provides services to public - English only 27 48 6 11 8 0 0 75 19 1687
2014 Provides services to public - French only 28 53 12 7 1 0 0 81 7 160
2014 Provides services to public - Both English and French 32 45 8 11 5 0 0 77 15 1619
2011 Provides services to public - English only 34 48 4 10 4 0 0 82 15 2284
2011 Provides services to public - French only 37 40 13 8 1 0 0 78 9 179
2011 Provides services to public - Both English and French 36 47 5 9 3 0 0 83 12 1862
2008 Provides services to public - English only 34 48 3 11 4 0 0 82 15 1658
2008 Provides services to public - French only 36 47 9 6 2 0 0 82 9 129
2008 Provides services to public - Both English and French 38 47 5 8 3 0 0 85 10 1502

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 36 7 13 7 0 0 74 20 1464
2019 Provides services to public - French only 32 45 11 4 8 0 0 77 11 110
2019 Provides services to public - Both English and French 39 40 9 9 3 0 0 78 13 1314
2017 Provides services to public - English only 36 37 8 12 8 0 0 73 20 1373
2017 Provides services to public - French only 29 46 13 8 3 1 0 76 11 145
2017 Provides services to public - Both English and French 35 37 10 11 6 0 0 72 18 1242
2014 Provides services to public - English only 36 36 7 12 8 0 1 73 20 1684
2014 Provides services to public - French only 36 40 13 9 3 0 0 76 11 159
2014 Provides services to public - Both English and French 36 37 9 11 7 0 0 74 18 1614
2011 Provides services to public - English only 36 37 8 11 8 0 0 73 18 2279
2011 Provides services to public - French only 27 45 19 6 2 0 1 73 8 179
2011 Provides services to public - Both English and French 36 38 10 11 6 0 0 74 16 1860

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 36 11 10 7 0 0 73 17 1455
2019 Provides services to public - French only 36 47 6 6 4 0 1 84 10 110
2019 Provides services to public - Both English and French 42 40 8 7 3 0 0 82 10 1310
2017 Provides services to public - English only 39 39 8 10 5 0 0 78 15 1374
2017 Provides services to public - French only 40 47 7 6 0 0 0 87 6 145
2017 Provides services to public - Both English and French 40 42 8 7 4 0 0 82 10 1240
2014 Provides services to public - English only 38 39 9 9 5 0 0 78 14 1682
2014 Provides services to public - French only 38 50 8 4 0 0 0 88 4 160
2014 Provides services to public - Both English and French 39 39 11 7 4 0 0 78 11 1617

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 77 14 5 1 2 0 1 92 3 1462
2019 Provides services to public - French only 57 34 3 4 2 0 0 91 6 111
2019 Provides services to public - Both English and French 53 26 8 8 5 0 1 79 13 1316
2017 Provides services to public - English only 74 17 4 1 1 0 2 93 3 1378
2017 Provides services to public - French only 56 36 3 4 1 0 0 92 5 145
2017 Provides services to public - Both English and French 49 26 8 11 5 0 1 76 16 1245
2014 Provides services to public - English only 73 18 4 1 1 0 2 93 2 1685
2014 Provides services to public - French only 53 35 3 6 1 1 1 90 7 160
2014 Provides services to public - Both English and French 45 28 9 9 7 0 0 74 17 1615
2011 Provides services to public - English only 77 15 3 2 1 0 3 95 2 2284
2011 Provides services to public - French only 60 25 6 5 2 0 2 87 7 179
2011 Provides services to public - Both English and French 52 25 8 9 6 0 1 78 14 1862
2008 Provides services to public - English only 75 16 3 1 1 0 4 94 2 1662
2008 Provides services to public - French only 58 31 5 3 1 0 2 90 4 129
2008 Provides services to public - Both English and French 49 27 7 9 6 0 2 77 16 1502

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 78 10 7 1 1 0 3 91 2 1461
2019 Provides services to public - French only 63 33 1 0 2 0 0 96 3 111
2019 Provides services to public - Both English and French 54 21 9 6 6 0 3 78 13 1318
2017 Provides services to public - English only 75 11 7 0 1 0 5 90 2 1378
2017 Provides services to public - French only 63 28 3 1 0 0 5 96 1 145
2017 Provides services to public - Both English and French 49 23 10 6 6 1 4 76 13 1247
2014 Provides services to public - English only 77 11 5 1 0 0 5 94 1 1685
2014 Provides services to public - French only 65 22 5 3 0 0 5 92 3 159
2014 Provides services to public - Both English and French 54 22 8 7 8 0 2 77 15 1619
2011 Provides services to public - English only 77 11 5 0 1 1 4 93 1 2286
2011 Provides services to public - French only 65 24 3 0 0 2 5 96 1 179
2011 Provides services to public - Both English and French 52 21 9 8 8 0 3 75 16 1864
2008 Provides services to public - English only 76 9 4 1 1 1 9 93 2 1662
2008 Provides services to public - French only 76 15 2 1 2 0 4 95 3 128
2008 Provides services to public - Both English and French 51 20 6 10 9 0 4 74 19 1503

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 80 10 6 0 1 0 3 92 2 1458
2019 Provides services to public - French only 66 30 2 2 0 0 0 96 2 109
2019 Provides services to public - Both English and French 68 16 6 3 5 0 2 85 8 1315
2017 Provides services to public - English only 77 12 5 1 1 0 3 92 2 1371
2017 Provides services to public - French only 65 30 2 1 0 0 2 97 1 145
2017 Provides services to public - Both English and French 61 22 5 4 6 1 2 85 10 1243
2014 Provides services to public - English only 78 13 4 0 1 0 4 95 1 1686
2014 Provides services to public - French only 67 27 2 1 0 0 2 96 2 160
2014 Provides services to public - Both English and French 62 20 5 4 7 0 2 84 11 1618
2011 Provides services to public - English only 80 11 4 1 1 0 4 95 2 2285
2011 Provides services to public - French only 70 25 1 0 0 0 4 98 1 179
2011 Provides services to public - Both English and French 62 18 6 4 7 0 2 83 11 1862
2008 Provides services to public - English only 81 7 3 1 1 1 7 96 1 1661
2008 Provides services to public - French only 83 15 0 0 1 0 1 99 1 128
2008 Provides services to public - Both English and French 67 15 4 5 8 0 3 83 13 1502

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 17 16 9 13 17 6 51 29 1462
2019 Provides services to public - French only 48 23 10 7 6 3 3 76 14 111
2019 Provides services to public - Both English and French 40 26 15 8 6 4 1 69 16 1315

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 44 9 6 3 0 1 82 9 1465
2019 Provides services to public - French only 20 53 19 7 1 0 0 73 8 110
2019 Provides services to public - Both English and French 30 46 13 6 2 0 1 78 8 1309

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 12 5 4 2 1 79 9 1464
2019 Provides services to public - French only 28 52 12 4 4 0 0 81 7 111
2019 Provides services to public - Both English and French 46 34 10 3 2 3 1 84 5 1308

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 1458
2019 Provides services to public - French only 16 84 110
2019 Provides services to public - Both English and French 13 87 1315

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 63 37 273
2019 Provides services to public - French only 33 67 18
2019 Provides services to public - Both English and French 43 57 169

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 59 41 273

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 273
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 5 95 169

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 2 98 273

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 273
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 7 93 169

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 273
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 4 96 169

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 273
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 6 94 169

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 272

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 42 58 272

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 56 44 272
2019 Provides services to public - French only 34 66 18
2019 Provides services to public - Both English and French 44 56 162

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 272
2019 Provides services to public - French only 57 43 18
2019 Provides services to public - Both English and French 47 53 162

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 30 70 272
2019 Provides services to public - French only 32 68 18
2019 Provides services to public - Both English and French 31 69 162

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 60 40 272
2019 Provides services to public - French only 62 38 18
2019 Provides services to public - Both English and French 62 38 162

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 48 52 272
2019 Provides services to public - French only 36 64 18
2019 Provides services to public - Both English and French 43 57 162

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 272

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 272

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 272
2019 Provides services to public - French only 42 58 18
2019 Provides services to public - Both English and French 16 84 162

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 57 43 272
2019 Provides services to public - French only 49 51 18
2019 Provides services to public - Both English and French 53 47 162

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 38 62 272

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 272

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 59 41 272
2019 Provides services to public - French only 62 38 18
2019 Provides services to public - Both English and French 56 44 160

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 32 68 272

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 272

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 272
2019 Provides services to public - French only 56 44 18
2019 Provides services to public - Both English and French 33 67 160

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 272

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 272
2019 Provides services to public - French only 42 58 18
2019 Provides services to public - Both English and French 14 86 160

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 272
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 19 81 160

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 272
2019 Provides services to public - French only 0 100 18
2019 Provides services to public - Both English and French 15 85 160

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 272

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 228
2019 Provides services to public - French only 0 100 12
2019 Provides services to public - Both English and French 14 86 141

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 24 76 228

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 228

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 228

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 228

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 228

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 228
2019 Provides services to public - French only 0 100 12
2019 Provides services to public - Both English and French 7 93 141

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 228

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 228

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 228

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 228

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 43 57 228

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 228

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 61 39 228
2019 Provides services to public - French only 50 50 12
2019 Provides services to public - Both English and French 44 56 141

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 228

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 228

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 1463
2019 Provides services to public - French only 16 84 111
2019 Provides services to public - Both English and French 16 84 1310

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 21 23 10 11 11 3 48 25 1466
2019 Provides services to public - French only 19 30 18 10 12 9 3 56 24 109
2019 Provides services to public - Both English and French 22 25 18 7 7 16 5 59 18 1315
2017 Provides services to public - English only 22 24 22 10 11 8 2 52 24 1374
2017 Provides services to public - French only 14 30 20 10 8 12 6 54 22 144
2017 Provides services to public - Both English and French 20 31 21 7 6 11 3 61 15 1247
2014 Provides services to public - English only 19 25 23 10 12 9 2 49 25 1684
2014 Provides services to public - French only 17 30 19 11 5 16 3 58 20 159
2014 Provides services to public - Both English and French 18 27 20 8 7 15 4 56 19 1619

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 28 19 8 8 3 1 64 17 1463
2019 Provides services to public - French only 27 42 16 7 6 1 0 70 14 111
2019 Provides services to public - Both English and French 39 34 14 5 4 4 1 76 9 1315
2017 Provides services to public - English only 31 30 17 10 8 3 1 64 18 1371
2017 Provides services to public - French only 23 49 19 5 2 1 0 73 7 145
2017 Provides services to public - Both English and French 35 39 15 4 4 3 0 76 9 1242
2014 Provides services to public - English only 26 32 18 10 9 5 1 61 19 1686
2014 Provides services to public - French only 20 45 23 4 2 5 0 69 6 159
2014 Provides services to public - Both English and French 27 36 19 6 5 6 1 68 12 1614
2011 Provides services to public - English only 34 34 16 8 6 2 0 70 14 2280
2011 Provides services to public - French only 30 48 15 4 1 1 1 80 4 178
2011 Provides services to public - Both English and French 34 40 14 7 3 3 0 76 10 1859

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 1459
2019 Provides services to public - French only 5 95 109
2019 Provides services to public - Both English and French 6 94 1310

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 45 55 128

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 68 32 128

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 128

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 128

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 128

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 128

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 128

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 128

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 128

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 128

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 128

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 128

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 128

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 128

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 128

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 128

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - Both English and French 0 100 76

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 128

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 128

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 128

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 36 64 128

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 128

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 128

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 128

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 128

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 128

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 128

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 128

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 128

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 111

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 111

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 111

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 111

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 111

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 111

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 111

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 22 78 111

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 111

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 45 55 111

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 58 42 111

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 111

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 111

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 14 86 1459
2019 Provides services to public - French only 10 90 111
2019 Provides services to public - Both English and French 9 91 1314

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 19 28 5 7 13 4 52 14 1464
2019 Provides services to public - French only 18 36 16 3 9 14 3 65 15 111
2019 Provides services to public - Both English and French 25 23 21 3 5 18 6 63 10 1316
2017 Provides services to public - English only 25 24 25 5 5 12 4 58 12 1377
2017 Provides services to public - French only 14 34 22 4 2 17 7 63 8 145
2017 Provides services to public - Both English and French 22 32 21 2 3 15 5 68 6 1243
2014 Provides services to public - English only 22 24 27 5 5 12 5 55 12 1683
2014 Provides services to public - French only 14 42 22 2 2 15 4 69 4 159
2014 Provides services to public - Both English and French 20 28 21 4 3 18 5 62 9 1618

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 23 24 4 5 6 1 64 10 1463
2019 Provides services to public - French only 29 42 16 3 7 2 1 73 11 111
2019 Provides services to public - Both English and French 38 33 16 3 3 5 1 76 7 1313
2017 Provides services to public - English only 34 30 19 6 4 6 1 68 11 1372
2017 Provides services to public - French only 21 49 21 3 1 5 1 73 4 144
2017 Provides services to public - Both English and French 34 40 14 3 3 6 1 79 6 1241
2014 Provides services to public - English only 30 30 21 6 4 7 1 66 10 1678
2014 Provides services to public - French only 22 43 23 2 0 7 2 72 3 160
2014 Provides services to public - Both English and French 28 37 18 3 3 9 1 73 7 1618
2011 Provides services to public - English only 39 34 15 5 3 4 0 77 8 2286
2011 Provides services to public - French only 30 47 16 4 0 2 0 79 4 178
2011 Provides services to public - Both English and French 35 40 14 4 2 5 0 80 6 1864

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 18 82 1458
2019 Provides services to public - French only 15 85 110
2019 Provides services to public - Both English and French 15 85 1319
2017 Provides services to public - English only 20 80 1371
2017 Provides services to public - French only 15 85 144
2017 Provides services to public - Both English and French 17 83 1246
2014 Provides services to public - English only 22 78 1681
2014 Provides services to public - French only 12 88 160
2014 Provides services to public - Both English and French 17 83 1610

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 76 24 254
2019 Provides services to public - French only 63 37 18
2019 Provides services to public - Both English and French 84 16 213
2017 Provides services to public - English only 73 27 285
2017 Provides services to public - French only 76 24 21
2017 Provides services to public - Both English and French 75 25 212
2014 Provides services to public - English only 72 28 371
2014 Provides services to public - French only 87 13 18
2014 Provides services to public - Both English and French 77 23 279

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 36 8 9 6 0 0 77 15 186
2019 Provides services to public - French only 64 28 8 0 0 0 0 92 0 12
2019 Provides services to public - Both English and French 48 36 6 6 4 1 1 84 9 180
2017 Provides services to public - English only 38 38 8 8 7 1 0 77 15 211
2017 Provides services to public - French only 27 38 29 5 0 0 0 65 5 15
2017 Provides services to public - Both English and French 48 35 8 4 4 0 1 84 8 162
2014 Provides services to public - English only 49 34 7 7 3 0 0 83 10 273
2014 Provides services to public - French only 43 38 20 0 0 0 0 80 0 15
2014 Provides services to public - Both English and French 48 34 7 6 3 1 0 84 9 218
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Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 25 15 5 7 2 0 73 12 1462
2019 Provides services to public - French only 37 31 15 8 7 2 0 69 15 110
2019 Provides services to public - Both English and French 54 24 12 5 4 1 0 79 9 1318
2017 Provides services to public - English only 43 26 15 6 8 1 0 71 14 1375
2017 Provides services to public - French only 25 43 17 9 3 1 1 70 12 145
2017 Provides services to public - Both English and French 46 31 12 4 5 1 0 78 9 1243

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 42 16 11 8 0 1 65 19 229
2019 Provides services to public - French only 13 46 22 9 9 0 0 60 18 13
2019 Provides services to public - Both English and French 26 39 15 12 5 1 1 66 18 268

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 34 21 10 7 1 0 61 17 1462
2019 Provides services to public - French only 21 47 17 9 4 1 0 69 14 110
2019 Provides services to public - Both English and French 29 39 18 8 4 3 0 70 11 1316
2017 Provides services to public - English only 22 36 17 10 10 3 1 61 21 1371
2017 Provides services to public - French only 12 48 19 8 5 7 1 65 14 143
2017 Provides services to public - Both English and French 23 40 20 8 5 3 1 66 14 1237

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 31 19 14 12 2 0 54 26 1463
2019 Provides services to public - French only 19 38 19 15 9 0 0 57 24 111
2019 Provides services to public - Both English and French 24 37 19 12 6 1 0 62 18 1314
2017 Provides services to public - English only 19 33 18 15 12 2 0 54 27 1371
2017 Provides services to public - French only 9 42 27 11 8 2 1 53 19 143
2017 Provides services to public - Both English and French 19 41 19 10 8 1 0 61 19 1247

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 23 22 18 14 22 0 1 46 37 1461
2019 Provides services to public - French only 19 14 15 16 34 0 2 34 51 110
2019 Provides services to public - Both English and French 23 23 22 14 16 1 1 47 30 1317
2017 Provides services to public - English only 21 21 21 16 20 0 1 42 37 1372
2017 Provides services to public - French only 20 12 17 21 28 1 1 33 50 144
2017 Provides services to public - Both English and French 17 19 21 16 25 0 2 37 42 1241

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 28 23 12 9 0 1 56 21 1462
2019 Provides services to public - French only 21 31 23 14 8 0 1 53 23 109
2019 Provides services to public - Both English and French 24 30 24 13 8 1 0 54 21 1315
2017 Provides services to public - English only 28 30 20 12 10 0 1 58 22 1369
2017 Provides services to public - French only 24 21 32 13 7 2 1 46 21 145
2017 Provides services to public - Both English and French 19 26 27 17 11 0 1 45 27 1241

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 31 16 5 5 0 3 73 10 1454
2019 Provides services to public - French only 22 36 24 9 8 1 0 59 17 108
2019 Provides services to public - Both English and French 33 30 22 8 5 1 1 64 13 1309
2017 Provides services to public - English only 40 29 16 7 4 1 3 72 11 1360
2017 Provides services to public - French only 22 26 31 9 8 2 2 51 17 145
2017 Provides services to public - Both English and French 26 28 25 11 7 0 2 56 18 1235

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 22 18 14 23 1 1 45 37 1460
2019 Provides services to public - French only 22 25 21 24 7 0 2 47 32 108
2019 Provides services to public - Both English and French 21 24 21 17 16 0 1 45 33 1309
2017 Provides services to public - English only 18 23 20 16 21 1 1 42 38 1374
2017 Provides services to public - French only 19 17 32 18 13 0 2 36 32 145
2017 Provides services to public - Both English and French 16 22 21 18 20 1 3 39 39 1242

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 19 9 3 3 0 7 84 6 1455
2019 Provides services to public - French only 54 31 8 2 0 0 5 89 2 109
2019 Provides services to public - Both English and French 54 22 10 3 3 0 7 83 7 1312
2017 Provides services to public - English only 51 21 9 3 3 1 12 83 7 1359
2017 Provides services to public - French only 45 20 19 3 2 0 11 73 5 145
2017 Provides services to public - Both English and French 44 23 13 5 3 1 12 76 9 1234

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 27 16 6 5 1 1 72 11 1456
2019 Provides services to public - French only 45 31 10 9 6 0 0 76 15 110
2019 Provides services to public - Both English and French 42 28 17 7 5 0 1 71 12 1311
2017 Provides services to public - English only 39 33 15 7 4 0 1 73 11 1362
2017 Provides services to public - French only 34 32 15 11 5 1 2 68 17 143
2017 Provides services to public - Both English and French 38 28 19 9 5 0 1 67 14 1236

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 33 20 9 7 1 1 63 16 1458
2019 Provides services to public - French only 26 29 23 15 5 0 1 55 21 110
2019 Provides services to public - Both English and French 31 35 18 8 5 1 1 68 14 1311
2017 Provides services to public - English only 33 30 18 10 6 0 1 65 17 1364
2017 Provides services to public - French only 29 30 20 13 4 1 3 61 18 143
2017 Provides services to public - Both English and French 29 31 23 10 5 1 2 61 15 1234

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 27 33 20 12 7 0 1 60 19 1459
2019 Provides services to public - French only 25 30 25 12 7 0 0 55 20 111
2019 Provides services to public - Both English and French 28 34 22 10 5 1 1 63 15 1311
2017 Provides services to public - English only 28 30 18 12 9 0 2 60 21 1361
2017 Provides services to public - French only 22 36 26 11 4 0 1 59 15 144
2017 Provides services to public - Both English and French 27 29 24 13 5 1 2 57 18 1235

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 29 21 9 8 1 1 62 17 1456
2019 Provides services to public - French only 27 33 22 11 5 1 0 61 17 110
2019 Provides services to public - Both English and French 36 30 20 8 5 0 1 67 13 1307
2017 Provides services to public - English only 33 30 17 11 8 0 2 64 19 1365
2017 Provides services to public - French only 30 32 24 7 3 0 3 64 11 143
2017 Provides services to public - Both English and French 32 28 21 10 5 1 2 62 16 1237

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 25 17 12 9 1 1 62 21 1452
2019 Provides services to public - French only 33 23 23 8 13 0 0 56 20 110
2019 Provides services to public - Both English and French 39 28 16 9 8 0 1 67 17 1309

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 31 16 8 5 1 1 71 13 1450
2019 Provides services to public - French only 29 31 21 13 5 0 0 61 19 111
2019 Provides services to public - Both English and French 38 32 18 7 3 1 1 71 11 1308
2017 Provides services to public - English only 40 28 17 8 5 0 2 69 13 1354
2017 Provides services to public - French only 29 32 24 9 3 0 3 63 12 140
2017 Provides services to public - Both English and French 33 30 20 9 4 1 3 66 13 1227

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 25 15 6 5 0 1 74 11 1451
2019 Provides services to public - French only 39 30 24 3 3 0 1 70 6 110
2019 Provides services to public - Both English and French 51 28 14 3 3 0 1 79 6 1308
2017 Provides services to public - English only 50 27 14 6 3 0 1 78 8 1373
2017 Provides services to public - French only 41 32 16 4 4 0 2 75 9 144
2017 Provides services to public - Both English and French 51 26 12 5 2 0 3 79 8 1244

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 61 18 10 2 3 1 5 84 6 1451
2019 Provides services to public - French only 52 27 16 0 3 0 2 81 3 108
2019 Provides services to public - Both English and French 64 18 9 2 2 1 4 87 4 1300
2017 Provides services to public - English only 65 17 8 5 3 1 1 84 8 1376
2017 Provides services to public - French only 59 19 8 6 2 1 4 83 8 145
2017 Provides services to public - Both English and French 66 17 7 3 3 1 3 87 6 1241

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 64 16 8 4 5 1 1 82 10 1455
2019 Provides services to public - French only 62 15 4 7 8 0 4 80 16 110
2019 Provides services to public - Both English and French 68 15 7 4 4 1 2 85 8 1309
2017 Provides services to public - English only 44 32 13 6 4 0 1 77 10 1369
2017 Provides services to public - French only 46 25 13 7 6 0 3 73 13 145
2017 Provides services to public - Both English and French 47 29 13 6 3 0 2 78 9 1237

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 32 13 6 5 0 1 75 11 1454
2019 Provides services to public - French only 54 17 14 6 6 0 3 73 13 109
2019 Provides services to public - Both English and French 53 26 12 4 3 1 1 80 7 1310
2017 Provides services to public - English only 49 24 11 8 6 0 1 74 15 1371
2017 Provides services to public - French only 50 15 17 9 5 0 4 68 14 145
2017 Provides services to public - Both English and French 54 23 11 5 5 0 2 79 10 1243

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 25 13 5 7 0 1 74 12 1446
2019 Provides services to public - French only 51 25 4 8 8 0 3 79 17 110
2019 Provides services to public - Both English and French 58 18 10 6 6 1 1 77 12 1305
2017 Provides services to public - English only 56 14 7 2 2 0 19 88 4 1369
2017 Provides services to public - French only 59 15 5 3 3 0 15 87 7 144
2017 Provides services to public - Both English and French 56 14 4 2 1 0 21 89 5 1240

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 13 6 2 1 1 21 87 4 1445
2019 Provides services to public - French only 65 12 1 5 3 1 13 90 9 110
2019 Provides services to public - Both English and French 60 13 6 1 1 0 18 90 3 1303
2017 Provides services to public - English only 58 23 9 3 2 0 4 85 5 1361
2017 Provides services to public - French only 65 19 5 3 1 0 8 91 4 145
2017 Provides services to public - Both English and French 61 21 8 3 2 0 5 87 5 1237

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 24 9 3 2 0 3 86 5 1448
2019 Provides services to public - French only 69 19 2 3 3 0 4 91 6 111
2019 Provides services to public - Both English and French 65 20 7 2 1 1 3 88 4 1300
2017 Provides services to public - English only 66 19 6 4 2 1 3 88 6 1375
2017 Provides services to public - French only 57 21 6 6 4 0 6 83 11 145
2017 Provides services to public - Both English and French 67 16 6 2 3 1 5 88 5 1240

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 72 15 6 3 2 1 3 89 5 1458
2019 Provides services to public - French only 65 16 5 6 6 0 2 83 12 110
2019 Provides services to public - Both English and French 73 12 6 2 3 1 3 88 6 1309
2017 Provides services to public - English only 54 29 9 3 2 0 2 86 5 1370
2017 Provides services to public - French only 58 21 8 3 3 0 7 85 6 145
2017 Provides services to public - Both English and French 54 26 11 4 2 0 3 83