2019 Public Service Employee Survey Results by Theme for Canadian Forces Base Kingston

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Department of National Defence 37 38 12 8 5 0 0 75 13 13383
2019 Canadian Army (CA) 36 40 12 7 5 0 0 76 12 1305
2019 4th Canadian Division 39 36 13 7 4 0 0 75 12 153
2019 Canadian Forces Base Kingston 42 46 8 4 0 0 0 88 4 30

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Department of National Defence 30 36 15 10 8 0 0 67 19 13360
2019 Canadian Army (CA) 26 37 17 11 9 0 0 63 20 1306
2019 4th Canadian Division 36 35 12 7 9 0 0 72 16 153
2019 Canadian Forces Base Kingston 39 42 12 2 4 0 0 81 7 30

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Department of National Defence 55 32 9 2 2 0 0 87 4 13303
2019 Canadian Army (CA) 55 33 8 2 2 0 0 88 3 1297
2019 4th Canadian Division 66 23 7 2 3 0 0 89 4 152
2019 Canadian Forces Base Kingston 82 11 5 2 0 0 0 94 2 29

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Department of National Defence 44 37 10 5 3 0 0 82 8 13376
2019 Canadian Army (CA) 44 40 11 4 2 0 0 84 6 1311
2019 4th Canadian Division 48 37 9 2 4 0 0 85 6 153
2019 Canadian Forces Base Kingston 57 31 12 0 0 0 0 88 0 30

Question 51. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Department of National Defence 37 33 16 8 6 0 0 70 14 13336
2019 Canadian Army (CA) 32 34 18 8 7 1 0 67 15 1304
2019 4th Canadian Division 37 36 16 4 6 1 0 74 10 153
2019 Canadian Forces Base Kingston 38 32 21 4 5 0 0 70 9 30

Question 52. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Department of National Defence 35 35 15 9 6 0 0 70 15 13288
2019 Canadian Army (CA) 30 37 17 10 6 0 0 67 16 1302
2019 4th Canadian Division 37 33 20 6 4 0 0 70 9 152
2019 Canadian Forces Base Kingston 48 31 13 8 0 0 0 79 8 30

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Department of National Defence 35 26 17 10 9 3 0 62 20 13369
2019 Canadian Army (CA) 33 28 17 10 10 2 0 62 20 1307
2019 4th Canadian Division 38 24 16 10 11 1 1 63 21 153
2019 Canadian Forces Base Kingston 34 28 10 16 11 0 0 63 27 30
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Department of National Defence 39 28 19 5 4 1 4 71 9 13392
2019 Canadian Army (CA) 31 31 21 6 5 1 5 66 12 1309
2019 4th Canadian Division 36 33 20 0 5 0 6 73 6 153
2019 Canadian Forces Base Kingston 33 28 16 0 6 0 17 74 8 30

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 27 11 6 4 2 1 78 10 181318
2019 Department of National Defence 43 28 14 7 5 1 1 73 12 13362
2019 Canadian Army (CA) 38 30 18 7 7 1 0 68 13 1309
2019 4th Canadian Division 46 23 13 9 8 1 0 70 17 153
2019 Canadian Forces Base Kingston 41 29 10 17 2 0 0 70 20 30

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Department of National Defence 40 32 12 9 6 1 0 73 15 13338
2019 Canadian Army (CA) 33 33 14 11 7 1 0 67 19 1303
2019 4th Canadian Division 38 30 12 11 8 1 0 69 19 152
2019 Canadian Forces Base Kingston 43 41 5 9 2 0 0 84 11 30

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Department of National Defence 46 29 12 7 6 0 0 75 13 13387
2019 Canadian Army (CA) 39 32 15 8 7 0 0 71 14 1308
2019 4th Canadian Division 47 27 12 6 6 1 1 76 12 153
2019 Canadian Forces Base Kingston 48 39 8 6 0 0 0 87 6 30

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Department of National Defence 29 32 17 10 8 3 0 64 18 13338
2019 Canadian Army (CA) 24 36 19 11 8 2 0 62 19 1307
2019 4th Canadian Division 29 34 12 11 10 3 0 66 22 152
2019 Canadian Forces Base Kingston 19 45 19 6 11 0 0 64 17 30

Question 35. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Department of National Defence 26 32 18 13 10 1 0 58 24 13316
2019 Canadian Army (CA) 22 35 19 14 10 1 0 57 24 1301
2019 4th Canadian Division 25 38 14 11 12 0 0 63 23 152
2019 Canadian Forces Base Kingston 25 42 11 14 8 0 0 67 22 30

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Department of National Defence 18 29 21 16 12 3 0 49 29 13303
2019 Canadian Army (CA) 16 31 24 16 11 2 0 48 28 1303
2019 4th Canadian Division 16 36 19 17 12 1 0 52 29 151
2019 Canadian Forces Base Kingston 19 40 19 17 6 0 0 59 22 30

Question 37. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Department of National Defence 16 30 19 19 15 2 0 47 34 13317
2019 Canadian Army (CA) 14 29 22 19 16 1 0 43 35 1302
2019 4th Canadian Division 12 33 17 20 18 0 0 45 37 152
2019 Canadian Forces Base Kingston 19 39 22 14 6 0 0 58 20 30
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Department of National Defence 24 35 18 13 9 0 0 59 23 13382
2019 Canadian Army (CA) 20 35 20 13 11 0 0 55 24 1311
2019 4th Canadian Division 27 35 17 10 11 0 0 62 21 153
2019 Canadian Forces Base Kingston 24 46 14 5 10 0 0 71 16 30

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Department of National Defence 27 42 14 12 5 0 0 69 17 13340
2019 Canadian Army (CA) 24 43 16 12 5 0 0 68 16 1306
2019 4th Canadian Division 26 46 14 11 3 0 0 72 13 152
2019 Canadian Forces Base Kingston 30 64 6 0 0 0 0 94 0 29

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Department of National Defence 36 32 16 9 7 1 0 69 15 13370
2019 Canadian Army (CA) 31 33 18 9 7 1 0 65 17 1307
2019 4th Canadian Division 38 34 12 8 6 0 1 73 14 153
2019 Canadian Forces Base Kingston 38 44 5 14 0 0 0 82 14 30

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Department of National Defence 28 39 12 13 7 0 0 68 20 13351
2019 Canadian Army (CA) 25 42 14 12 7 0 0 67 19 1306
2019 4th Canadian Division 27 39 13 13 8 0 0 66 22 151
2019 Canadian Forces Base Kingston 32 48 8 12 0 0 0 80 12 29

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Department of National Defence 22 32 18 14 12 2 0 55 27 13358
2019 Canadian Army (CA) 19 32 21 13 13 1 1 52 27 1307
2019 4th Canadian Division 16 32 19 15 16 1 1 49 31 152
2019 Canadian Forces Base Kingston 27 19 18 23 13 0 0 46 36 30

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Department of National Defence 17 24 17 15 21 2 4 44 38 13389
2019 Canadian Army (CA) 11 20 20 15 27 1 7 33 46 1309
2019 4th Canadian Division 9 26 16 15 25 0 9 38 44 153
2019 Canadian Forces Base Kingston 10 25 9 24 11 2 19 44 44 30

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Department of National Defence 57 22 10 3 2 1 4 83 6 13371
2019 Canadian Army (CA) 62 20 8 3 2 1 4 86 5 1309
2019 4th Canadian Division 61 20 11 3 2 0 4 83 6 153
2019 Canadian Forces Base Kingston 57 11 17 2 4 0 8 74 7 30

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 11 7 4 5 2 14 79 12 181293
2019 Department of National Defence 53 11 8 5 6 3 14 77 14 13364
2019 Canadian Army (CA) 53 12 8 5 6 2 14 78 13 1311
2019 4th Canadian Division 52 10 6 4 4 1 23 82 10 152
2019 Canadian Forces Base Kingston 37 8 7 2 5 0 41 76 13 30

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Department of National Defence 43 24 16 7 5 2 4 71 13 13348
2019 Canadian Army (CA) 42 22 16 8 6 2 4 68 15 1308
2019 4th Canadian Division 49 18 12 10 5 3 3 71 16 153
2019 Canadian Forces Base Kingston 61 16 12 3 2 0 6 81 6 30

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 41 21 16 8 6 3 4 67 16 180682
2019 Department of National Defence 42 21 16 8 6 3 4 68 15 13301
2019 Canadian Army (CA) 41 22 15 9 7 3 4 67 17 1300
2019 4th Canadian Division 46 20 11 9 7 4 4 72 17 151
2019 Canadian Forces Base Kingston 50 15 16 0 6 6 8 75 6 29

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 17 13 9 9 3 5 65 20 180933
2019 Department of National Defence 42 17 13 9 10 4 6 65 21 13328
2019 Canadian Army (CA) 32 18 15 12 14 4 6 56 28 1309
2019 4th Canadian Division 31 18 12 10 19 5 6 54 32 153
2019 Canadian Forces Base Kingston 45 16 2 9 16 6 6 70 29 30

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 65 15 8 3 2 2 5 86 6 180964
2019 Department of National Defence 62 16 9 3 2 3 6 85 6 13317
2019 Canadian Army (CA) 58 19 9 3 2 3 7 86 5 1303
2019 4th Canadian Division 64 15 7 3 2 3 6 87 6 151
2019 Canadian Forces Base Kingston 67 13 2 0 2 2 14 95 3 30

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Department of National Defence 72 10 5 3 3 3 4 88 6 13291
2019 Canadian Army (CA) 71 11 6 3 4 2 4 87 7 1297
2019 4th Canadian Division 73 12 3 3 2 3 4 91 5 152
2019 Canadian Forces Base Kingston 64 21 2 0 5 0 8 93 6 30

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Department of National Defence 73 9 4 1 2 3 9 92 4 13290
2019 Canadian Army (CA) 71 11 5 1 2 3 8 92 3 1302
2019 4th Canadian Division 70 9 4 1 2 4 10 92 4 151
2019 Canadian Forces Base Kingston 58 16 2 0 3 0 22 95 3 29

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Department of National Defence 30 38 13 11 7 0 0 69 18 13332
2019 Canadian Army (CA) 25 38 15 14 9 0 0 63 22 1306
2019 4th Canadian Division 31 38 10 14 6 0 0 69 20 152
2019 Canadian Forces Base Kingston 34 36 15 8 7 0 0 70 15 30

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Department of National Defence 34 34 16 9 7 0 0 68 16 13360
2019 Canadian Army (CA) 28 37 16 10 9 0 0 65 19 1306
2019 4th Canadian Division 36 35 12 9 9 0 0 71 17 153
2019 Canadian Forces Base Kingston 47 32 6 6 9 0 0 79 15 30

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Department of National Defence 30 39 15 10 6 0 0 69 16 13244
2019 Canadian Army (CA) 28 41 16 10 6 0 0 68 16 1293
2019 4th Canadian Division 35 36 18 6 4 0 0 71 11 152
2019 Canadian Forces Base Kingston 36 46 17 0 2 0 0 82 2 30

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Department of National Defence 20 42 19 10 6 3 0 64 17 13372
2019 Canadian Army (CA) 17 44 20 10 7 2 0 62 18 1307
2019 4th Canadian Division 20 47 21 5 6 2 0 67 11 153
2019 Canadian Forces Base Kingston 23 47 25 2 2 0 0 70 5 30

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Department of National Defence 45 32 11 6 5 0 0 78 11 13352
2019 Canadian Army (CA) 42 35 11 6 6 0 0 77 12 1303
2019 4th Canadian Division 47 31 10 8 5 0 0 78 12 153
2019 Canadian Forces Base Kingston 43 46 10 2 0 0 0 89 2 30

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Department of National Defence 40 32 17 6 4 0 1 72 11 13235
2019 Canadian Army (CA) 45 32 15 5 3 0 0 77 8 1286
2019 4th Canadian Division 47 30 15 6 3 0 0 76 9 150
2019 Canadian Forces Base Kingston 56 27 8 3 5 0 0 83 8 29

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 57 20 8 4 5 2 4 82 10 181432
2019 Department of National Defence 51 21 11 4 6 2 5 78 11 13375
2019 Canadian Army (CA) 40 24 15 5 7 4 6 70 13 1305
2019 4th Canadian Division 45 18 10 3 7 8 8 76 12 153
2019 Canadian Forces Base Kingston 56 11 8 3 0 4 18 86 4 30

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Public Service 27 38 35 181906
2019 Department of National Defence 24 43 33 13406
2019 Canadian Army (CA) 20 49 32 1311
2019 4th Canadian Division 23 50 27 153
2019 Canadian Forces Base Kingston 18 51 31 30

Question 55. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Public Service 15 33 29 6 12 6 49800
2019 Department of National Defence 26 29 25 5 9 6 3387
2019 Canadian Army (CA) 35 26 22 9 5 4 269
2019 4th Canadian Division 35 32 24 6 0 2 36
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Department of National Defence 41 39 11 5 3 0 0 81 8 13335
2019 Canadian Army (CA) 37 42 13 6 3 0 0 79 8 1304
2019 4th Canadian Division 44 36 9 8 3 0 0 80 11 153
2019 Canadian Forces Base Kingston 61 24 16 0 0 0 0 84 0 30

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Department of National Defence 24 40 19 11 5 1 0 65 16 13384
2019 Canadian Army (CA) 18 41 24 10 6 1 0 60 16 1309
2019 4th Canadian Division 22 38 28 9 4 0 0 60 12 152
2019 Canadian Forces Base Kingston 23 49 22 6 0 0 0 73 6 30

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Department of National Defence 10 27 35 18 8 1 1 27 38 13374
2019 Canadian Army (CA) 11 30 34 17 7 0 1 24 42 1309
2019 4th Canadian Division 10 19 33 22 14 0 1 37 30 153
2019 Canadian Forces Base Kingston 6 19 32 23 21 0 0 43 25 30

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Department of National Defence 11 21 28 23 14 1 1 38 33 13338
2019 Canadian Army (CA) 14 24 30 19 11 1 1 31 38 1302
2019 4th Canadian Division 11 18 31 20 17 0 3 38 30 153
2019 Canadian Forces Base Kingston 8 13 32 20 25 0 2 45 22 30

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Department of National Defence 20 27 28 14 8 1 2 23 48 13348
2019 Canadian Army (CA) 22 26 28 13 9 1 1 22 49 1304
2019 4th Canadian Division 20 18 29 15 16 3 0 31 39 152
2019 Canadian Forces Base Kingston 19 14 18 11 32 6 0 46 35 29

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Department of National Defence 6 13 31 31 17 1 2 50 19 13305
2019 Canadian Army (CA) 6 12 32 32 17 0 2 49 18 1303
2019 4th Canadian Division 4 9 29 28 27 0 2 56 13 152
2019 Canadian Forces Base Kingston 5 8 30 17 40 0 0 57 12 29

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Department of National Defence 17 22 29 18 12 1 2 31 39 13357
2019 Canadian Army (CA) 17 21 31 16 13 0 1 29 39 1303
2019 4th Canadian Division 15 22 32 11 19 1 0 30 37 152
2019 Canadian Forces Base Kingston 13 27 17 8 35 0 0 44 40 30

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Department of National Defence 12 19 26 23 15 2 2 40 33 13324
2019 Canadian Army (CA) 15 24 24 20 14 1 2 35 41 1304
2019 4th Canadian Division 11 12 28 22 24 0 3 47 24 151
2019 Canadian Forces Base Kingston 8 4 34 18 36 0 0 54 13 30

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Department of National Defence 17 23 30 16 10 2 2 27 42 13331
2019 Canadian Army (CA) 16 24 29 15 12 1 2 29 41 1301
2019 4th Canadian Division 14 23 28 14 19 0 2 34 37 153
2019 Canadian Forces Base Kingston 13 8 19 17 43 0 0 60 21 30

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Department of National Defence 10 18 33 24 12 1 2 37 29 13362
2019 Canadian Army (CA) 9 17 33 26 12 0 2 39 27 1307
2019 4th Canadian Division 8 17 35 25 14 0 1 39 26 153
2019 Canadian Forces Base Kingston 0 11 27 32 31 0 0 62 11 30

Question 40. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Department of National Defence 13 32 23 20 11 2 0 46 31 13335
2019 Canadian Army (CA) 12 33 25 20 9 1 0 45 30 1297
2019 4th Canadian Division 16 30 25 22 6 1 0 46 29 151
2019 Canadian Forces Base Kingston 20 35 19 25 0 0 0 55 25 30

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Department of National Defence 38 31 12 11 8 0 0 69 19 13352
2019 Canadian Army (CA) 32 36 11 11 8 0 0 69 20 1308
2019 4th Canadian Division 38 31 10 13 8 0 0 69 21 153
2019 Canadian Forces Base Kingston 19 34 18 22 8 0 0 52 29 30

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Department of National Defence 41 36 10 9 5 0 0 77 13 13348
2019 Canadian Army (CA) 35 39 13 10 4 0 0 74 14 1306
2019 4th Canadian Division 34 42 7 14 4 0 0 76 17 152
2019 Canadian Forces Base Kingston 19 36 10 31 4 0 0 55 35 30

Question 23. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Department of National Defence 36 40 14 6 4 1 0 76 10 13359
2019 Canadian Army (CA) 31 40 17 7 5 0 0 72 12 1307
2019 4th Canadian Division 37 41 14 4 4 0 0 78 8 153
2019 Canadian Forces Base Kingston 25 51 19 3 2 0 0 76 5 30

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Department of National Defence 32 39 16 7 4 2 0 73 11 13328
2019 Canadian Army (CA) 27 42 19 6 4 2 0 70 11 1301
2019 4th Canadian Division 28 44 17 5 4 1 0 73 9 152
2019 Canadian Forces Base Kingston 33 45 17 2 3 0 0 78 4 30

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Department of National Defence 37 35 17 4 3 3 1 74 8 13326
2019 Canadian Army (CA) 32 37 20 4 3 3 0 72 7 1301
2019 4th Canadian Division 37 34 19 5 1 3 1 74 6 151
2019 Canadian Forces Base Kingston 39 32 23 6 0 0 0 71 6 30

Question 50. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Department of National Defence 45 36 10 5 4 0 0 81 9 13358
2019 Canadian Army (CA) 40 39 11 5 5 0 0 80 10 1304
2019 4th Canadian Division 46 39 10 4 0 0 0 85 5 152
2019 Canadian Forces Base Kingston 46 43 12 0 0 0 0 88 0 30

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Department of National Defence 24 32 19 12 9 3 2 59 22 13364
2019 Canadian Army (CA) 20 36 21 12 9 1 1 57 22 1310
2019 4th Canadian Division 23 33 20 15 8 0 1 56 24 153
2019 Canadian Forces Base Kingston 16 34 18 16 16 0 0 50 32 30

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Department of National Defence 29 37 16 10 6 2 1 67 17 13373
2019 Canadian Army (CA) 27 38 16 10 7 1 0 67 17 1306
2019 4th Canadian Division 26 42 14 13 5 1 0 68 19 153
2019 Canadian Forces Base Kingston 29 22 21 20 8 0 0 51 28 30

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Department of National Defence 29 37 20 8 5 1 0 66 14 13355
2019 Canadian Army (CA) 26 39 20 8 6 1 0 66 14 1308
2019 4th Canadian Division 25 38 23 10 4 0 0 63 14 153
2019 Canadian Forces Base Kingston 21 37 31 11 0 0 0 58 11 30

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Department of National Defence 22 28 20 12 12 6 1 54 25 13358
2019 Canadian Army (CA) 21 31 20 11 11 4 1 55 23 1308
2019 4th Canadian Division 24 29 20 8 14 5 0 56 22 153
2019 Canadian Forces Base Kingston 35 16 18 11 17 2 0 53 29 30

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 38 44 5 10 3 0 0 82 13 181754
2019 Department of National Defence 34 44 6 12 5 0 0 78 17 13398
2019 Canadian Army (CA) 33 47 6 9 5 0 0 80 14 1309
2019 4th Canadian Division 34 42 6 11 5 0 0 77 17 153
2019 Canadian Forces Base Kingston 33 53 2 12 0 0 0 86 12 30

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Department of National Defence 39 37 8 11 5 0 0 76 16 13375
2019 Canadian Army (CA) 36 39 8 11 6 0 0 75 17 1309
2019 4th Canadian Division 31 43 7 11 8 0 0 75 19 152
2019 Canadian Forces Base Kingston 40 47 6 7 0 0 0 87 7 30

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Department of National Defence 42 38 9 7 4 0 0 80 11 13305
2019 Canadian Army (CA) 37 42 8 8 5 0 0 79 13 1306
2019 4th Canadian Division 36 40 9 8 7 0 0 76 15 152
2019 Canadian Forces Base Kingston 41 46 7 0 6 0 0 87 6 30

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 67 19 5 5 3 0 1 87 8 181425
2019 Department of National Defence 67 19 6 4 3 0 1 87 7 13376
2019 Canadian Army (CA) 66 21 6 3 2 0 1 89 6 1309
2019 4th Canadian Division 73 13 5 2 4 0 2 88 7 153
2019 Canadian Forces Base Kingston 73 20 2 2 0 0 3 96 2 30

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 15 6 4 2 0 3 88 6 181428
2019 Department of National Defence 67 15 8 3 3 0 3 85 6 13369
2019 Canadian Army (CA) 69 16 8 1 2 0 3 89 4 1309
2019 4th Canadian Division 77 7 6 1 3 0 4 89 5 153
2019 Canadian Forces Base Kingston 64 19 6 0 0 0 12 93 0 30

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 80 10 4 1 2 0 3 93 3 180870
2019 Department of National Defence 77 11 5 1 2 0 3 91 4 13348
2019 Canadian Army (CA) 76 13 5 1 2 0 2 92 3 1306
2019 4th Canadian Division 81 7 4 0 4 0 4 92 4 152
2019 Canadian Forces Base Kingston 74 18 2 0 2 0 3 95 2 30

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Department of National Defence 33 22 15 7 8 12 4 65 18 13385
2019 Canadian Army (CA) 29 24 17 7 7 11 4 63 17 1308
2019 4th Canadian Division 20 24 15 7 12 17 6 56 24 153
2019 Canadian Forces Base Kingston 26 34 10 11 6 13 0 69 19 30

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 46 9 6 2 1 2 82 8 181117
2019 Department of National Defence 38 45 9 5 2 0 1 84 7 13338
2019 Canadian Army (CA) 33 46 12 6 2 0 1 80 8 1304
2019 4th Canadian Division 38 44 9 5 1 0 2 84 7 153
2019 Canadian Forces Base Kingston 36 54 8 2 0 0 0 90 2 30

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 9 3 2 5 2 86 5 181080
2019 Department of National Defence 51 30 10 3 2 3 1 84 6 13327
2019 Canadian Army (CA) 43 36 11 5 3 2 1 80 8 1302
2019 4th Canadian Division 47 31 8 6 4 2 2 80 11 153
2019 Canadian Forces Base Kingston 50 37 11 2 0 0 0 87 2 30

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 181483
2019 Department of National Defence 14 86 13363
2019 Canadian Army (CA) 14 86 1305
2019 4th Canadian Division 16 84 153
2019 Canadian Forces Base Kingston 21 79 30

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 51 49 23324
2019 Department of National Defence 52 48 1812
2019 Canadian Army (CA) 48 52 168
2019 4th Canadian Division 50 50 22

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 60 40 23324
2019 Department of National Defence 60 40 1812
2019 Canadian Army (CA) 66 34 168
2019 4th Canadian Division 84 16 22

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 23324
2019 Department of National Defence 9 91 1812
2019 Canadian Army (CA) 9 91 168

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 23324
2019 Department of National Defence 1 99 1812
2019 Canadian Army (CA) 0 100 168
2019 4th Canadian Division 0 100 22

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 23324
2019 Department of National Defence 10 90 1812
2019 Canadian Army (CA) 8 92 168

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 23324
2019 Department of National Defence 5 95 1812
2019 Canadian Army (CA) 5 95 168

Question 59g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 23324
2019 Department of National Defence 6 94 1812
2019 Canadian Army (CA) 3 97 168

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Department of National Defence 38 62 1784
2019 Canadian Army (CA) 34 66 168
2019 4th Canadian Division 27 73 22

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 39 61 23086
2019 Department of National Defence 40 60 1784
2019 Canadian Army (CA) 43 57 168
2019 4th Canadian Division 33 67 22

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 47 53 23086
2019 Department of National Defence 47 53 1784
2019 Canadian Army (CA) 41 59 168
2019 4th Canadian Division 30 70 22

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 42 58 23086
2019 Department of National Defence 42 58 1784
2019 Canadian Army (CA) 40 60 168
2019 4th Canadian Division 49 51 22

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 31 69 23086
2019 Department of National Defence 32 68 1784
2019 Canadian Army (CA) 30 70 168
2019 4th Canadian Division 27 73 22

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 55 45 23086
2019 Department of National Defence 57 43 1784
2019 Canadian Army (CA) 54 46 168
2019 4th Canadian Division 46 54 22

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 36 64 23086
2019 Department of National Defence 37 63 1784
2019 Canadian Army (CA) 36 64 168
2019 4th Canadian Division 39 61 22

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 23086
2019 Department of National Defence 2 98 1784
2019 4th Canadian Division 0 100 22

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 23086
2019 Department of National Defence 11 89 1784
2019 Canadian Army (CA) 11 89 168

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 23086
2019 Department of National Defence 14 86 1784
2019 Canadian Army (CA) 17 83 168

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 23086
2019 Department of National Defence 49 51 1784
2019 Canadian Army (CA) 43 57 168
2019 4th Canadian Division 33 67 22

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 23086
2019 Department of National Defence 27 73 1784
2019 Canadian Army (CA) 25 75 168

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 23086
2019 Department of National Defence 15 85 1784
2019 Canadian Army (CA) 20 80 168

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 52 48 22957
2019 Department of National Defence 53 47 1772
2019 Canadian Army (CA) 52 48 167
2019 4th Canadian Division 50 50 22

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 22957
2019 Department of National Defence 27 73 1772
2019 Canadian Army (CA) 24 76 167
2019 4th Canadian Division 30 70 22

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 22957
2019 Department of National Defence 10 90 1772
2019 Canadian Army (CA) 10 90 167

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 21 79 22957
2019 Department of National Defence 24 76 1772
2019 Canadian Army (CA) 35 65 167
2019 4th Canadian Division 34 66 22

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 22957
2019 Department of National Defence 11 89 1772
2019 Canadian Army (CA) 11 89 167

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 22957
2019 Department of National Defence 11 89 1772
2019 Canadian Army (CA) 22 78 167
2019 4th Canadian Division 19 81 22

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 22957
2019 Department of National Defence 14 86 1772
2019 Canadian Army (CA) 19 81 167
2019 4th Canadian Division 36 64 22

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 22957
2019 Department of National Defence 12 88 1772
2019 Canadian Army (CA) 11 89 167

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 22957
2019 Department of National Defence 25 75 1772
2019 Canadian Army (CA) 23 77 167

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 21361
2019 Department of National Defence 12 88 1576
2019 Canadian Army (CA) 16 84 134
2019 4th Canadian Division 40 60 16

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 21361
2019 Department of National Defence 20 80 1576
2019 Canadian Army (CA) 21 79 134

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Department of National Defence 11 89 1576
2019 Canadian Army (CA) 10 90 134

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 21361
2019 Department of National Defence 7 93 1576
2019 Canadian Army (CA) 9 91 134

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Department of National Defence 14 86 1576
2019 Canadian Army (CA) 13 87 134

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 21361
2019 Department of National Defence 11 89 1576
2019 Canadian Army (CA) 14 86 134

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Department of National Defence 9 91 1576
2019 Canadian Army (CA) 6 94 134

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 12 88 21361
2019 Department of National Defence 12 88 1576
2019 Canadian Army (CA) 13 87 134

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Department of National Defence 11 89 1576
2019 Canadian Army (CA) 8 92 134

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 32 68 21361
2019 Department of National Defence 29 71 1576
2019 Canadian Army (CA) 24 76 134

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 21361
2019 Department of National Defence 9 91 1576
2019 Canadian Army (CA) 8 92 134

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 48 52 21361
2019 Department of National Defence 43 57 1576
2019 Canadian Army (CA) 39 61 134

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 21361
2019 Department of National Defence 2 98 1576

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 56 44 21361
2019 Department of National Defence 55 45 1576
2019 Canadian Army (CA) 50 50 134
2019 4th Canadian Division 43 57 16

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 21361
2019 Department of National Defence 6 94 1576
2019 Canadian Army (CA) 7 93 134

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 13 87 21361
2019 Department of National Defence 13 87 1576
2019 Canadian Army (CA) 14 86 134

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 181223
2019 Department of National Defence 19 81 13341
2019 Canadian Army (CA) 18 82 1306
2019 4th Canadian Division 22 78 153
2019 Canadian Forces Base Kingston 34 66 30

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Department of National Defence 20 23 20 8 8 16 4 54 21 13382
2019 Canadian Army (CA) 19 27 22 9 9 11 3 53 21 1307
2019 4th Canadian Division 19 23 19 9 12 15 3 51 26 152
2019 Canadian Forces Base Kingston 12 37 12 6 23 10 0 55 32 30

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Department of National Defence 36 32 15 7 6 4 0 71 13 13370
2019 Canadian Army (CA) 34 35 15 7 5 2 0 71 13 1302
2019 4th Canadian Division 40 31 12 10 5 1 0 72 15 152
2019 Canadian Forces Base Kingston 23 48 12 9 8 0 0 71 17 30

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 181371
2019 Department of National Defence 7 93 13336
2019 Canadian Army (CA) 7 93 1301
2019 4th Canadian Division 9 91 153

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 38 62 12977
2019 Department of National Defence 41 59 915
2019 Canadian Army (CA) 38 62 86
2019 4th Canadian Division 41 59 13

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 76 24 12977
2019 Department of National Defence 73 27 915
2019 Canadian Army (CA) 77 23 86

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12977
2019 Department of National Defence 6 94 915
2019 Canadian Army (CA) 0 100 86
2019 4th Canadian Division 0 100 13

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 12977
2019 Department of National Defence 1 99 915
2019 4th Canadian Division 0 100 13

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12977
2019 Department of National Defence 10 90 915
2019 Canadian Army (CA) 10 90 86

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Department of National Defence 7 93 915
2019 Canadian Army (CA) 10 90 86

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12977
2019 Department of National Defence 11 89 915
2019 Canadian Army (CA) 9 91 86

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 26 74 12755
2019 Department of National Defence 18 82 896
2019 Canadian Army (CA) 8 92 84

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 20 80 12755
2019 Department of National Defence 16 84 896
2019 Canadian Army (CA) 12 88 84

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 12755
2019 Department of National Defence 10 90 896

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12755
2019 Department of National Defence 6 94 896
2019 Canadian Army (CA) 6 94 84

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Department of National Defence 32 68 896
2019 Canadian Army (CA) 30 70 84

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12755
2019 Department of National Defence 28 72 896
2019 Canadian Army (CA) 21 79 84

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 12755
2019 Department of National Defence 5 95 896
2019 Canadian Army (CA) 6 94 84
2019 4th Canadian Division 0 100 12

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 12755
2019 Department of National Defence 2 98 896
2019 4th Canadian Division 0 100 12

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 8 92 12755
2019 Department of National Defence 7 93 896
2019 Canadian Army (CA) 6 94 84

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 12755
2019 Department of National Defence 13 87 896
2019 Canadian Army (CA) 13 87 84

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 1 99 12755
2019 Department of National Defence 1 99 896
2019 4th Canadian Division 0 100 12

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12755
2019 Department of National Defence 17 83 896
2019 Canadian Army (CA) 16 84 84

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 0 100 12755
2019 Department of National Defence 1 99 896
2019 4th Canadian Division 0 100 12

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 18 82 12755
2019 Department of National Defence 24 76 896
2019 Canadian Army (CA) 30 70 84
2019 4th Canadian Division 0 100 12

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 29 71 12647
2019 Department of National Defence 34 66 888
2019 Canadian Army (CA) 32 68 84

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 14 86 12647
2019 Department of National Defence 17 83 888
2019 Canadian Army (CA) 14 86 84

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Department of National Defence 6 94 888

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 17 83 12647
2019 Department of National Defence 19 81 888
2019 Canadian Army (CA) 20 80 84

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 5 95 12647
2019 Department of National Defence 4 96 888

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 12647
2019 Department of National Defence 7 93 888
2019 Canadian Army (CA) 11 89 84

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Department of National Defence 9 91 888
2019 Canadian Army (CA) 10 90 84

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 12647
2019 Department of National Defence 7 93 888
2019 Canadian Army (CA) 10 90 84

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 49 51 12647
2019 Department of National Defence 45 55 888
2019 Canadian Army (CA) 41 59 84

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 6 94 11129
2019 Department of National Defence 5 95 773
2019 Canadian Army (CA) 8 92 68

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 15 85 11129
2019 Department of National Defence 16 84 773
2019 Canadian Army (CA) 29 71 68

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Department of National Defence 4 96 773

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Department of National Defence 4 96 773

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Department of National Defence 4 96 773

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 4 96 11129
2019 Department of National Defence 5 95 773
2019 Canadian Army (CA) 11 89 68

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 7 93 11129
2019 Department of National Defence 8 92 773

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Department of National Defence 13 87 773
2019 Canadian Army (CA) 17 83 68

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 11129
2019 Department of National Defence 9 91 773
2019 Canadian Army (CA) 10 90 68

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 27 73 11129
2019 Department of National Defence 23 77 773
2019 Canadian Army (CA) 19 81 68

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 9 91 11129
2019 Department of National Defence 9 91 773

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 45 55 11129
2019 Department of National Defence 43 57 773
2019 Canadian Army (CA) 44 56 68

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 2 98 11129
2019 Department of National Defence 1 99 773

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 62 38 11129
2019 Department of National Defence 59 41 773
2019 Canadian Army (CA) 69 31 68

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 3 97 11129
2019 Department of National Defence 3 97 773

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 11 89 11129
2019 Department of National Defence 11 89 773
2019 Canadian Army (CA) 5 95 68

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 10 90 181243
2019 Department of National Defence 10 90 13346
2019 Canadian Army (CA) 10 90 1304
2019 4th Canadian Division 13 87 151
2019 Canadian Forces Base Kingston 17 83 30

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Department of National Defence 23 20 23 5 5 19 5 57 12 13385
2019 Canadian Army (CA) 22 25 26 4 5 14 4 57 11 1312
2019 4th Canadian Division 26 22 22 5 4 17 5 61 11 153
2019 Canadian Forces Base Kingston 36 23 17 11 3 5 5 66 15 30

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Department of National Defence 37 30 18 4 4 6 1 72 9 13361
2019 Canadian Army (CA) 34 34 19 4 4 4 1 72 8 1305
2019 4th Canadian Division 41 29 20 3 2 5 1 74 5 152
2019 Canadian Forces Base Kingston 35 33 21 5 0 0 5 72 6 29

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 16 84 181509
2019 Department of National Defence 15 85 13365
2019 Canadian Army (CA) 13 87 1309
2019 4th Canadian Division 16 84 153
2019 Canadian Forces Base Kingston 15 85 30

Question 80. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 81 19 29087
2019 Department of National Defence 79 21 2043
2019 Canadian Army (CA) 76 24 170
2019 4th Canadian Division 76 24 27

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Department of National Defence 48 32 7 8 4 0 0 81 13 1595
2019 Canadian Army (CA) 50 30 5 11 3 0 1 81 14 127
2019 4th Canadian Division 35 52 5 5 4 0 0 86 9 20
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 23 9 3 4 1 0 83 8 181710
2019 Department of National Defence 53 24 12 4 4 2 0 79 9 13388
2019 Canadian Army (CA) 45 27 14 6 5 2 0 74 11 1307
2019 4th Canadian Division 54 22 9 4 7 5 0 80 11 153
2019 Canadian Forces Base Kingston 64 24 0 9 3 0 0 88 12 30

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Department of National Defence 22 45 15 11 4 1 2 69 16 3429
2019 Canadian Army (CA) 23 42 16 11 7 0 1 66 18 260
2019 4th Canadian Division 9 54 22 11 3 0 0 63 15 36

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Department of National Defence 28 39 18 8 5 2 0 68 13 13354
2019 Canadian Army (CA) 24 39 21 8 6 2 0 65 14 1310
2019 4th Canadian Division 24 42 21 5 4 2 0 68 10 153
2019 Canadian Forces Base Kingston 13 49 23 3 11 0 0 63 14 30

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Department of National Defence 24 36 18 12 8 1 0 60 21 13375
2019 Canadian Army (CA) 19 39 20 12 9 1 0 58 21 1310
2019 4th Canadian Division 22 42 19 7 8 1 0 64 16 153
2019 Canadian Forces Base Kingston 13 48 18 12 8 0 0 61 21 30

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Department of National Defence 23 25 21 13 17 0 1 48 31 13384
2019 Canadian Army (CA) 23 23 21 14 19 0 1 46 33 1311
2019 4th Canadian Division 28 29 17 8 18 0 0 57 27 153
2019 Canadian Forces Base Kingston 31 29 22 11 7 0 0 60 18 30

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Department of National Defence 26 30 23 12 8 0 0 56 20 13376
2019 Canadian Army (CA) 26 30 24 11 8 0 1 57 19 1305
2019 4th Canadian Division 37 27 17 10 7 0 1 65 17 152
2019 Canadian Forces Base Kingston 49 14 12 11 7 0 6 67 19 30

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Department of National Defence 35 31 19 8 5 0 1 67 13 13307
2019 Canadian Army (CA) 35 32 21 7 5 0 1 67 12 1306
2019 4th Canadian Division 47 27 16 6 4 0 1 74 10 152
2019 Canadian Forces Base Kingston 55 19 18 5 3 0 0 74 8 30

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Department of National Defence 23 24 21 15 16 0 1 47 32 13327
2019 Canadian Army (CA) 23 23 22 13 18 0 0 46 31 1303
2019 4th Canadian Division 21 24 24 12 16 1 2 46 29 152
2019 Canadian Forces Base Kingston 20 23 25 11 13 0 8 46 27 29

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Department of National Defence 57 21 10 4 3 0 6 83 7 13328
2019 Canadian Army (CA) 60 18 9 2 2 0 8 86 5 1303
2019 4th Canadian Division 62 13 9 3 2 0 9 84 6 153
2019 Canadian Forces Base Kingston 71 3 10 3 0 0 13 85 3 30

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Department of National Defence 42 28 17 7 5 0 1 71 12 13336
2019 Canadian Army (CA) 45 30 14 6 4 0 2 75 10 1303
2019 4th Canadian Division 50 23 15 5 6 0 0 74 11 153
2019 Canadian Forces Base Kingston 50 23 14 8 2 0 2 75 10 30

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Department of National Defence 30 35 20 9 5 0 1 66 14 13340
2019 Canadian Army (CA) 28 35 22 8 6 0 1 63 14 1306
2019 4th Canadian Division 31 40 14 6 8 0 0 72 14 153
2019 Canadian Forces Base Kingston 32 45 12 6 5 0 0 77 11 30

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Department of National Defence 25 33 22 12 7 0 1 59 19 13321
2019 Canadian Army (CA) 24 33 25 10 7 0 1 58 17 1301
2019 4th Canadian Division 33 33 23 6 5 0 0 66 11 152
2019 Canadian Forces Base Kingston 42 35 15 3 5 0 0 77 8 30

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Department of National Defence 32 31 19 10 7 0 1 63 17 13307
2019 Canadian Army (CA) 31 32 20 10 6 0 1 64 16 1304
2019 4th Canadian Division 42 29 17 6 5 0 1 71 11 153
2019 Canadian Forces Base Kingston 47 30 15 9 0 0 0 77 9 30

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Department of National Defence 40 27 15 9 8 0 1 68 17 13310
2019 Canadian Army (CA) 37 27 15 10 10 0 1 65 20 1301
2019 4th Canadian Division 44 28 9 10 8 0 1 73 18 153
2019 Canadian Forces Base Kingston 42 30 6 20 2 0 0 72 22 30

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Department of National Defence 37 33 17 8 4 0 1 71 12 13285
2019 Canadian Army (CA) 39 33 15 7 4 0 1 73 11 1301
2019 4th Canadian Division 45 27 15 7 4 0 2 73 11 153
2019 Canadian Forces Base Kingston 47 32 10 6 0 0 6 84 6 30

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Department of National Defence 51 26 13 5 3 0 1 79 8 13278
2019 Canadian Army (CA) 48 29 13 4 4 0 1 78 9 1295
2019 4th Canadian Division 49 27 16 3 3 1 1 78 6 152
2019 Canadian Forces Base Kingston 60 28 7 3 2 0 0 88 4 30

Question 74m. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Department of National Defence 69 15 6 2 2 1 5 89 4 13263
2019 Canadian Army (CA) 66 17 7 2 3 1 5 88 5 1294
2019 4th Canadian Division 66 14 6 2 4 1 6 86 7 153
2019 Canadian Forces Base Kingston 66 14 7 0 0 0 13 92 0 30

Question 74n. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Department of National Defence 71 13 6 4 4 1 2 86 8 13328
2019 Canadian Army (CA) 68 15 8 4 4 0 2 84 8 1305
2019 4th Canadian Division 73 13 6 2 5 0 2 87 7 152
2019 Canadian Forces Base Kingston 62 17 12 3 6 0 0 79 9 30

Question 74o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Department of National Defence 53 28 11 4 3 0 1 82 7 13297
2019 Canadian Army (CA) 47 30 14 5 4 0 0 77 8 1301
2019 4th Canadian Division 52 31 10 2 5 0 0 83 7 150
2019 Canadian Forces Base Kingston 34 30 31 3 2 0 0 64 5 30

Question 74p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Department of National Defence 57 21 10 6 5 0 1 78 11 13280
2019 Canadian Army (CA) 54 22 10 6 7 0 0 77 13 1303
2019 4th Canadian Division 53 26 7 5 7 1 0 81 12 152
2019 Canadian Forces Base Kingston 53 23 2 11 11 0 0 76 22 30

Question 74q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Department of National Defence 57 13 5 2 1 0 21 89 4 13248
2019 Canadian Army (CA) 58 12 4 2 2 0 21 90 5 1299
2019 4th Canadian Division 58 12 4 1 2 1 22 91 3 151
2019 Canadian Forces Base Kingston 67 7 10 3 2 0 10 83 6 30

Question 74r. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Department of National Defence 67 19 7 2 1 0 4 90 3 13281
2019 Canadian Army (CA) 67 20 6 2 2 0 3 90 4 1304
2019 4th Canadian Division 62 26 5 3 1 1 1 90 4 152
2019 Canadian Forces Base Kingston 66 30 4 0 0 0 0 96 0 30

Question 74s. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Department of National Defence 74 13 5 2 2 1 2 90 5 13314
2019 Canadian Army (CA) 73 13 6 3 2 0 2 89 5 1307
2019 4th Canadian Division 75 13 3 2 4 0 3 91 6 152
2019 Canadian Forces Base Kingston 86 5 3 0 0 0 6 97 0 30

Question 74t. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Department of National Defence 57 25 10 3 2 0 2 85 5 13271
2019 Canadian Army (CA) 60 24 9 3 2 0 1 86 5 1301
2019 4th Canadian Division 63 24 7 3 2 0 2 88 5 152
2019 Canadian Forces Base Kingston 56 32 2 3 2 0 6 94 5 30

Question 75. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Department of National Defence 21 34 30 11 4 0 0 55 15 13398
2019 Canadian Army (CA) 21 35 30 10 4 0 0 55 14 1309
2019 4th Canadian Division 27 27 32 10 3 0 0 55 13 153
2019 Canadian Forces Base Kingston 31 16 33 14 6 0 0 47 20 30

Question 76. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Department of National Defence 9 16 35 25 13 0 0 39 26 13210
2019 Canadian Army (CA) 8 16 34 26 14 0 0 41 25 1295
2019 4th Canadian Division 7 17 33 24 19 0 0 43 24 152
2019 Canadian Forces Base Kingston 9 16 38 10 27 0 0 37 25 30
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Compensation

Pay or other compensation issues

Question 82. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 25 32 20 10 10 2 1 26 74 181161
2019 Department of National Defence 22 29 23 12 12 1 0 23 77 13350
2019 Canadian Army (CA) 28 27 18 10 14 1 1 29 71 1305
2019 4th Canadian Division 36 29 15 4 13 3 1 37 63 152
2019 Canadian Forces Base Kingston 39 35 14 6 2 5 0 41 59 30

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 83. Have you experienced any new pay or other compensation issues over the last 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 59 41 130118
2019 Department of National Defence 59 41 10021
2019 Canadian Army (CA) 59 41 898
2019 4th Canadian Division 61 39 91
2019 Canadian Forces Base Kingston 52 48 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 84. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2019 Public Service 44 56 128011
2019 Department of National Defence 42 58 9800
2019 Canadian Army (CA) 45 55 871
2019 4th Canadian Division 50 50 88
2019 Canadian Forces Base Kingston 60 40 16

Question 87. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Department of National Defence 40 17 14 10 11 1 6 62 23 13153
2019 Canadian Army (CA) 41 15 13 10 14 1 7 60 26 1286
2019 4th Canadian Division 52 12 11 6 12 1 6 68 20 150
2019 Canadian Forces Base Kingston 53 5 16 0 17 0 9 64 18 30

Support to resolve pay or other compensation issues

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 85. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 12 23 18 17 20 2 7 39 41 128151
2019 Department of National Defence 11 23 20 17 21 1 6 37 42 9840
2019 Canadian Army (CA) 10 20 23 16 23 1 7 33 43 877
2019 4th Canadian Division 13 21 18 17 26 0 5 37 45 89
2019 Canadian Forces Base Kingston 13 23 23 15 26 0 0 36 41 17

Of those who indicated that their pay or other compensation had been affected from "a small extent" to "a very large extent":

Question 86. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Public Service 7 16 17 19 31 2 9 25 56 128150
2019 Department of National Defence 5 15 18 19 34 2 5 22 58 9831
2019 Canadian Army (CA) 5 14 22 18 35 1 5 20 57 878
2019 4th Canadian Division 5 13 21 16 37 0 7 20 57 89
2019 Canadian Forces Base Kingston 13 24 29 9 25 0 0 37 34 17
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