2019 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 35 39 15 7 4 0 0 74 11 3759
2019 Health care practitioners 41 25 18 16 0 0 0 66 16 31
2019 Federal regulators 43 34 13 5 4 0 0 77 9 223
2019 Compliance, inspection and enforcement 35 42 12 7 4 0 0 77 11 8740
2019 Communications or public affairs 41 36 13 7 3 0 0 77 11 367
2019 Access to information and privacy 42 39 12 5 1 0 1 81 6 370
2019 Security 52 33 8 4 3 0 0 85 7 228
2019 Science and technology 38 39 14 5 5 0 0 76 10 181
2019 Library services 41 39 12 0 8 0 0 80 8 33
2019 Legal services 50 34 10 3 3 1 0 84 6 139
2019 Administration and operations 43 37 10 6 3 0 0 81 9 2480
2019 Human resources 47 37 8 6 3 0 0 84 9 1036
2019 Financial management 39 42 12 4 2 0 0 81 6 684
2019 Procurement 41 42 7 7 3 0 0 83 10 66
2019 Real property 38 41 14 4 4 0 0 79 8 160
2019 Materiel management 43 37 9 9 2 0 0 80 11 130
2019 Information management 38 36 12 5 8 0 0 75 13 319
2019 Information technology 40 40 10 6 3 0 0 80 10 2424
2019 Internal audit 36 43 12 6 2 0 0 79 8 383
2019 Evaluation 36 45 9 7 3 0 0 81 10 189
2019 Data sciences 40 43 10 5 2 0 0 83 7 234
2019 Policy 39 37 12 8 5 0 0 76 12 377
2019 Project management 40 39 11 8 3 0 0 79 11 601
2019 Other services to the public 40 39 12 6 4 0 0 79 9 2140
2019 None of the above 36 39 13 7 5 0 0 75 12 3415
2018 Client contact centre 29 44 15 8 5 0 0 73 12 3415
2018 Health care practitioners 45 38 10 7 0 0 0 83 7 40
2018 Federal regulators 35 44 15 4 2 0 0 79 6 243
2018 Compliance, inspection and enforcement 31 44 12 8 5 0 0 75 13 8711
2018 Communications or public affairs 35 43 13 6 4 0 0 77 10 350
2018 Access to information and privacy 36 40 14 6 4 0 0 76 10 322
2018 Security 42 43 7 6 2 0 0 85 7 225
2018 Science and technology 29 42 16 9 5 0 0 71 14 169
2018 Library services 46 41 0 7 7 0 0 86 14 28
2018 Legal services 42 42 8 5 3 0 0 83 9 114
2018 Administration and operations 41 39 10 6 3 0 0 80 9 2396
2018 Human resources 40 42 10 7 2 0 0 81 9 1007
2018 Financial management 37 40 12 6 4 0 0 77 11 687
2018 Procurement 40 44 12 1 3 0 0 84 4 75
2018 Real property 40 37 12 8 3 0 0 77 11 145
2018 Materiel management 34 43 15 5 3 0 0 77 8 140
2018 Information management 32 44 13 8 3 0 0 76 11 300
2018 Information technology 33 44 12 7 4 0 0 77 11 2439
2018 Internal audit 36 43 12 6 3 0 1 79 9 385
2018 Evaluation 36 43 13 6 3 0 0 78 9 193
2018 Data sciences 38 38 10 8 6 0 0 76 14 166
2018 Policy 37 38 12 7 5 0 0 75 12 346
2018 Project management 38 40 13 7 4 0 0 77 10 539
2018 Other services to the public 37 41 12 6 4 0 0 78 10 1777
2018 None of the above 34 41 13 7 5 0 0 74 12 3105
2017 Client contact centre 29 45 13 7 4 0 0 75 12 3286
2017 Health care practitioners 39 43 11 7 0 0 0 82 7 27
2017 Federal regulators 30 48 13 4 6 0 0 78 10 236
2017 Compliance, inspection and enforcement 28 46 12 9 5 0 0 74 13 8861
2017 Communications or public affairs 34 44 11 7 4 0 0 78 11 328
2017 Access to information and privacy 36 41 12 6 4 0 0 77 10 271
2017 Security 39 42 10 5 3 0 0 82 8 246
2017 Science and technology 25 48 14 7 6 0 0 73 13 257
2017 Library services 45 45 3 7 0 0 0 90 7 29
2017 Legal services 39 42 7 7 4 1 0 82 11 111
2017 Administration and operations 35 44 11 6 4 0 0 79 10 2455
2017 Human resources 38 43 9 6 3 0 0 81 9 965
2017 Financial management 32 45 12 8 3 0 0 77 11 669
2017 Procurement 32 48 14 4 1 0 0 80 6 70
2017 Real property 27 53 13 3 4 0 0 80 7 120
2017 Materiel management 33 42 17 5 3 0 0 75 8 117
2017 Information management 28 48 12 7 5 0 0 76 12 265
2017 Information technology 33 46 11 6 3 0 0 79 10 2578
2017 Internal audit 26 47 17 8 3 0 0 73 11 280
2017 Evaluation 30 46 14 9 2 0 0 76 11 143
2017 Data sciences 32 54 9 3 2 0 0 86 5 180
2017 Policy 32 47 9 9 3 0 0 79 12 342
2017 Project management 37 43 11 4 5 0 0 80 9 513
2017 Other services to the public 34 44 12 7 4 0 0 78 10 1818
2017 None of the above 31 45 13 7 5 0 0 76 12 4593
2014 Client contact centre 29 48 13 6 4 0 0 77 10 3678
2014 Health care practitioners 47 37 11 5 0 0 0 84 5 38
2014 Federal regulators 33 46 11 5 4 0 0 80 9 277
2014 Compliance, inspection and enforcement 28 47 12 8 5 0 0 75 13 9900
2014 Communications or public affairs 38 39 8 11 4 0 0 77 15 337
2014 Access to information and privacy 38 43 12 5 2 0 0 81 7 247
2014 Security 36 44 13 4 2 1 0 81 6 247
2014 Science and technology 34 39 10 8 9 0 0 73 16 249
2014 Library services 63 27 0 10 0 0 0 90 10 30
2014 Legal services 34 48 7 5 5 2 0 83 10 125
2014 Administration and operations 35 43 11 7 4 0 0 78 11 3079
2014 Human resources 36 43 9 8 3 0 0 80 11 1095
2014 Financial management 31 47 11 7 3 0 0 79 11 815
2014 Procurement 29 45 11 12 3 0 0 74 15 73
2014 Real property 34 45 9 10 1 0 0 80 11 160
2014 Materiel management 35 47 8 6 4 0 0 82 10 164
2014 Information management 31 47 10 7 4 0 0 79 11 321
2014 Information technology 33 45 11 7 4 0 0 78 11 2849
2014 Internal audit 21 52 12 10 4 0 0 74 14 338
2014 Evaluation 26 49 13 9 3 0 0 75 13 180
2014 Other services to the public 32 46 11 7 4 0 0 78 11 2583
2014 None of the above 30 45 13 7 4 0 0 75 11 4819

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 27 37 18 11 7 0 0 65 18 3752
2019 Health care practitioners 26 50 12 3 9 0 0 75 12 32
2019 Federal regulators 35 32 13 13 7 0 0 67 20 225
2019 Compliance, inspection and enforcement 26 39 16 11 8 0 0 65 18 8722
2019 Communications or public affairs 43 35 10 8 4 0 0 78 12 366
2019 Access to information and privacy 39 34 14 8 3 0 1 74 12 368
2019 Security 50 32 9 6 3 0 0 81 9 226
2019 Science and technology 31 39 15 10 5 0 0 70 15 180
2019 Library services 44 26 12 10 8 0 0 70 18 32
2019 Legal services 40 33 13 7 6 0 0 73 14 138
2019 Administration and operations 40 35 11 8 5 0 0 75 13 2476
2019 Human resources 45 33 10 7 5 0 0 78 12 1034
2019 Financial management 36 38 13 9 4 0 0 74 13 686
2019 Procurement 46 34 11 5 5 0 0 79 10 65
2019 Real property 39 36 13 7 5 0 0 75 12 160
2019 Materiel management 36 36 15 8 4 0 0 73 12 130
2019 Information management 32 39 14 9 6 0 0 72 14 317
2019 Information technology 39 38 12 6 4 0 0 77 11 2418
2019 Internal audit 30 41 19 6 4 0 0 71 10 383
2019 Evaluation 32 35 17 12 5 0 0 67 16 189
2019 Data sciences 38 42 11 5 3 0 0 80 9 233
2019 Policy 34 39 13 8 6 0 0 74 14 374
2019 Project management 39 34 13 9 5 0 0 73 14 600
2019 Other services to the public 32 36 15 10 6 0 0 69 16 2141
2019 None of the above 30 35 16 11 7 0 0 65 18 3405
2018 Client contact centre 24 40 17 13 7 0 0 64 19 3420
2018 Health care practitioners 27 40 15 12 5 0 0 67 17 41
2018 Federal regulators 26 46 11 11 5 0 0 73 16 245
2018 Compliance, inspection and enforcement 24 38 16 13 9 0 0 62 22 8740
2018 Communications or public affairs 31 43 11 11 4 0 0 74 15 350
2018 Access to information and privacy 31 38 14 10 7 0 0 69 17 326
2018 Security 41 41 11 5 2 0 0 83 7 219
2018 Science and technology 26 40 16 10 8 0 0 66 18 169
2018 Library services 47 15 16 7 15 0 0 62 22 27
2018 Legal services 30 42 8 8 12 0 0 72 21 115
2018 Administration and operations 37 36 13 9 6 0 0 73 15 2403
2018 Human resources 38 38 11 9 5 0 0 76 13 1009
2018 Financial management 33 38 12 11 6 0 0 71 17 691
2018 Procurement 33 48 7 8 4 0 0 81 12 75
2018 Real property 31 43 10 8 8 0 0 74 17 143
2018 Materiel management 35 40 12 9 6 0 0 74 14 140
2018 Information management 29 41 14 10 5 0 0 71 15 302
2018 Information technology 34 40 13 8 4 0 0 74 13 2442
2018 Internal audit 29 38 19 8 6 0 1 68 14 384
2018 Evaluation 31 35 15 12 7 0 0 66 19 189
2018 Data sciences 30 40 15 10 5 1 0 70 15 163
2018 Policy 34 36 12 12 6 0 0 71 18 346
2018 Project management 38 37 9 9 6 0 0 76 15 537
2018 Other services to the public 29 38 15 11 6 0 0 67 18 1784
2018 None of the above 27 37 17 11 7 0 0 64 18 3115
2017 Client contact centre 23 40 17 11 8 0 0 64 19 3283
2017 Health care practitioners 30 37 12 14 7 0 0 67 21 27
2017 Federal regulators 26 42 11 13 9 0 0 68 21 236
2017 Compliance, inspection and enforcement 21 37 17 14 11 0 0 58 25 8855
2017 Communications or public affairs 35 38 12 10 5 0 0 73 15 328
2017 Access to information and privacy 33 41 12 8 6 0 0 74 14 271
2017 Security 34 39 14 9 3 0 0 74 13 246
2017 Science and technology 22 39 16 15 9 0 0 60 24 257
2017 Library services 41 14 24 14 7 0 0 55 21 29
2017 Legal services 31 36 11 14 7 1 0 68 21 110
2017 Administration and operations 34 37 13 11 6 0 0 71 16 2449
2017 Human resources 37 37 11 9 5 0 0 74 15 966
2017 Financial management 29 42 13 9 7 0 0 71 15 667
2017 Procurement 40 43 9 7 1 0 0 83 8 70
2017 Real property 31 40 13 10 6 0 0 71 16 120
2017 Materiel management 34 37 15 9 3 1 0 72 13 117
2017 Information management 27 44 11 9 8 0 0 71 18 265
2017 Information technology 32 42 13 7 6 0 0 74 12 2573
2017 Internal audit 20 42 23 9 6 0 0 63 14 280
2017 Evaluation 30 41 15 8 6 0 0 71 13 143
2017 Data sciences 30 45 14 8 3 0 0 75 12 179
2017 Policy 36 34 12 10 7 0 0 71 17 342
2017 Project management 35 36 13 9 6 0 0 72 16 512
2017 Other services to the public 28 37 15 12 8 0 0 65 19 1814
2017 None of the above 25 38 17 12 8 0 0 63 20 4585

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 49 33 12 4 2 0 0 83 6 3743
2019 Health care practitioners 44 36 14 3 3 0 0 80 6 32
2019 Federal regulators 55 32 7 2 3 0 0 87 6 223
2019 Compliance, inspection and enforcement 50 35 11 3 2 0 0 85 5 8661
2019 Communications or public affairs 53 30 13 2 2 0 0 83 4 362
2019 Access to information and privacy 58 28 10 2 1 0 0 87 4 363
2019 Security 62 28 8 0 2 0 0 90 2 226
2019 Science and technology 47 37 12 2 2 0 0 84 4 178
2019 Library services 55 28 11 0 5 0 0 83 5 31
2019 Legal services 64 25 7 1 1 1 0 90 3 134
2019 Administration and operations 58 31 8 2 1 0 0 89 3 2465
2019 Human resources 58 31 7 3 1 0 0 89 4 1031
2019 Financial management 51 36 10 2 1 0 0 87 3 683
2019 Procurement 60 27 7 2 3 0 0 87 5 66
2019 Real property 52 39 6 2 1 0 0 91 3 157
2019 Materiel management 57 31 8 2 2 0 0 88 3 129
2019 Information management 46 35 13 4 2 0 0 81 6 315
2019 Information technology 54 33 10 2 1 0 0 86 4 2410
2019 Internal audit 49 37 10 4 1 0 0 86 5 379
2019 Evaluation 56 27 12 3 1 0 0 83 4 185
2019 Data sciences 51 37 10 1 1 0 0 88 2 230
2019 Policy 52 32 11 3 2 0 0 84 5 372
2019 Project management 55 30 10 3 2 0 0 85 5 595
2019 Other services to the public 56 31 9 3 1 0 0 87 4 2133
2019 None of the above 52 31 11 3 2 0 0 84 6 3394
2018 Client contact centre 46 36 11 4 2 0 0 83 6 3394
2018 Health care practitioners 60 27 8 5 0 0 0 87 5 41
2018 Federal regulators 47 39 9 3 2 0 0 86 5 245
2018 Compliance, inspection and enforcement 48 37 10 3 2 0 0 85 5 8697
2018 Communications or public affairs 51 35 10 2 2 0 0 86 4 348
2018 Access to information and privacy 56 29 9 3 2 0 0 86 5 323
2018 Security 60 31 7 2 0 0 0 91 2 220
2018 Science and technology 46 34 14 2 4 0 1 80 6 169
2018 Library services 53 32 4 3 7 0 0 86 10 28
2018 Legal services 51 35 13 0 1 0 0 86 1 115
2018 Administration and operations 56 32 8 3 1 0 0 88 4 2390
2018 Human resources 55 35 7 2 1 0 0 89 3 1007
2018 Financial management 52 34 9 3 2 0 0 86 5 687
2018 Procurement 56 28 13 1 1 0 0 84 3 75
2018 Real property 50 39 8 2 1 0 0 89 3 143
2018 Materiel management 51 32 13 2 1 0 0 83 4 139
2018 Information management 51 35 10 2 2 1 0 86 4 301
2018 Information technology 50 35 10 3 1 0 0 86 4 2424
2018 Internal audit 49 37 11 2 2 0 0 86 3 382
2018 Evaluation 56 33 9 3 1 0 0 88 3 192
2018 Data sciences 48 32 11 6 2 1 0 81 8 162
2018 Policy 51 34 9 3 2 0 0 86 5 344
2018 Project management 53 35 8 3 2 0 0 87 5 533
2018 Other services to the public 55 31 10 3 1 0 0 86 4 1769
2018 None of the above 52 33 10 3 2 0 0 85 5 3102
2017 Client contact centre 49 37 10 3 2 0 0 85 5 3283
2017 Health care practitioners 54 31 4 12 0 0 0 85 12 27
2017 Federal regulators 48 39 7 5 1 0 0 87 6 236
2017 Compliance, inspection and enforcement 49 36 10 3 1 0 0 86 5 8847
2017 Communications or public affairs 51 37 6 4 1 0 0 88 5 326
2017 Access to information and privacy 54 34 7 3 2 0 0 88 5 270
2017 Security 61 27 8 4 1 0 0 87 5 245
2017 Science and technology 45 36 13 5 2 0 0 81 7 256
2017 Library services 69 20 7 3 0 0 0 90 3 29
2017 Legal services 50 36 7 2 5 0 0 86 7 109
2017 Administration and operations 56 33 7 3 1 0 0 89 4 2444
2017 Human resources 57 33 7 2 1 0 0 90 4 967
2017 Financial management 53 36 7 2 2 0 0 89 4 667
2017 Procurement 56 37 7 0 0 0 0 93 0 70
2017 Real property 58 32 7 3 1 0 0 89 4 120
2017 Materiel management 56 29 11 2 1 0 0 85 3 117
2017 Information management 48 36 11 4 2 0 0 84 6 265
2017 Information technology 51 35 9 3 1 0 0 87 4 2569
2017 Internal audit 45 40 10 4 0 0 0 86 4 279
2017 Evaluation 51 35 11 1 1 0 0 86 3 143
2017 Data sciences 53 35 9 3 1 0 0 88 3 179
2017 Policy 51 36 9 2 1 0 0 88 3 341
2017 Project management 56 33 8 2 1 0 0 89 3 514
2017 Other services to the public 54 34 8 3 1 0 0 88 4 1810
2017 None of the above 51 33 10 3 2 0 0 85 5 4585
2014 Client contact centre 60 30 7 2 1 0 0 90 3 3680
2014 Health care practitioners 79 16 3 3 0 0 0 95 3 38
2014 Federal regulators 59 32 4 3 2 0 0 92 5 277
2014 Compliance, inspection and enforcement 58 30 8 2 1 0 0 88 4 9895
2014 Communications or public affairs 63 27 6 3 2 0 0 89 4 336
2014 Access to information and privacy 65 29 4 0 0 0 0 95 1 246
2014 Security 66 27 4 2 0 1 0 93 2 247
2014 Science and technology 61 25 8 4 2 0 0 86 6 249
2014 Library services 72 21 6 0 0 0 0 94 0 30
2014 Legal services 62 33 3 2 1 0 0 94 2 125
2014 Administration and operations 65 26 7 2 1 0 0 91 3 3079
2014 Human resources 65 26 6 2 1 0 0 91 3 1094
2014 Financial management 63 28 6 1 1 0 0 91 2 814
2014 Procurement 57 35 7 1 0 0 0 92 1 72
2014 Real property 66 26 7 1 0 0 0 92 1 160
2014 Materiel management 64 26 6 2 1 0 0 90 4 163
2014 Information management 63 27 7 1 2 0 1 91 3 321
2014 Information technology 63 26 8 2 1 0 0 89 3 2845
2014 Internal audit 53 33 10 2 2 0 0 86 4 338
2014 Evaluation 50 33 12 4 1 0 0 83 5 180
2014 Other services to the public 63 26 8 2 1 0 0 89 3 2581
2014 None of the above 62 27 7 2 1 0 0 89 3 4817

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 39 39 14 5 3 0 0 78 9 3764
2019 Health care practitioners 38 41 9 6 6 0 0 78 12 32
2019 Federal regulators 48 34 10 4 3 0 0 83 7 223
2019 Compliance, inspection and enforcement 40 41 12 5 2 0 0 81 8 8715
2019 Communications or public affairs 48 34 11 5 2 0 0 82 7 367
2019 Access to information and privacy 49 38 8 4 1 0 0 87 5 370
2019 Security 57 31 7 3 2 0 0 88 5 227
2019 Science and technology 43 42 10 4 1 0 0 85 4 181
2019 Library services 46 37 9 3 5 0 0 83 8 33
2019 Legal services 48 37 10 3 2 0 0 85 5 137
2019 Administration and operations 51 34 8 4 2 0 0 86 6 2475
2019 Human resources 52 34 6 5 2 0 0 87 7 1033
2019 Financial management 44 42 10 3 1 0 0 86 4 687
2019 Procurement 59 26 7 2 4 0 0 86 7 66
2019 Real property 53 35 8 3 1 0 0 88 4 161
2019 Materiel management 50 35 12 3 1 0 0 85 3 131
2019 Information management 42 35 11 7 4 0 0 78 11 318
2019 Information technology 47 37 10 4 2 0 0 84 6 2428
2019 Internal audit 39 46 10 3 2 0 0 85 5 385
2019 Evaluation 43 39 12 4 2 1 0 82 6 190
2019 Data sciences 45 43 7 3 2 0 0 88 5 234
2019 Policy 41 42 10 5 3 0 0 82 8 375
2019 Project management 46 36 10 6 3 0 0 81 8 601
2019 Other services to the public 48 35 10 4 3 0 0 83 7 2140
2019 None of the above 44 37 11 5 3 0 0 81 8 3416
2018 Client contact centre 36 41 13 7 3 0 0 77 10 3425
2018 Health care practitioners 53 35 6 3 0 0 3 91 3 41
2018 Federal regulators 40 43 10 4 3 0 0 83 7 246
2018 Compliance, inspection and enforcement 36 43 12 6 3 0 0 79 9 8756
2018 Communications or public affairs 42 42 9 5 2 0 0 84 7 350
2018 Access to information and privacy 45 35 13 4 3 0 0 80 7 326
2018 Security 51 37 6 4 2 0 0 88 5 221
2018 Science and technology 37 41 16 5 1 0 0 78 6 170
2018 Library services 53 34 3 7 4 0 0 86 11 28
2018 Legal services 44 43 8 3 2 0 0 87 5 115
2018 Administration and operations 48 35 10 4 2 0 0 83 7 2400
2018 Human resources 45 40 8 5 2 0 0 85 6 1011
2018 Financial management 42 41 10 3 3 0 0 83 7 692
2018 Procurement 46 44 5 3 1 0 0 91 4 75
2018 Real property 48 37 6 8 1 0 0 85 9 143
2018 Materiel management 49 34 15 1 1 0 0 83 3 139
2018 Information management 37 42 12 6 2 0 0 80 8 302
2018 Information technology 41 41 10 5 2 0 0 82 7 2446
2018 Internal audit 40 43 10 4 2 0 0 83 7 382
2018 Evaluation 46 38 8 6 2 0 0 84 8 189
2018 Data sciences 37 43 11 6 4 0 0 79 10 163
2018 Policy 39 40 11 7 3 0 0 79 10 345
2018 Project management 44 36 10 7 3 0 0 80 10 539
2018 Other services to the public 44 37 11 5 2 0 0 81 8 1786
2018 None of the above 42 38 11 5 3 0 0 80 9 3122
2017 Client contact centre 36 42 12 5 5 0 0 77 10 3277
2017 Health care practitioners 46 31 11 8 0 4 0 80 8 27
2017 Federal regulators 40 41 12 3 5 0 0 80 7 234
2017 Compliance, inspection and enforcement 34 43 13 7 3 0 0 77 10 8831
2017 Communications or public affairs 44 36 11 6 3 0 0 80 9 324
2017 Access to information and privacy 48 34 11 4 2 0 0 82 7 271
2017 Security 48 36 8 4 3 1 0 84 7 245
2017 Science and technology 33 42 15 7 4 0 0 75 10 256
2017 Library services 52 38 3 7 0 0 0 90 7 29
2017 Legal services 39 44 10 4 3 0 0 83 7 108
2017 Administration and operations 44 39 10 4 3 0 0 83 7 2439
2017 Human resources 46 39 8 4 3 0 0 85 7 965
2017 Financial management 42 41 10 4 3 0 0 83 7 662
2017 Procurement 47 47 6 0 0 0 0 94 0 70
2017 Real property 45 41 10 1 2 0 0 87 3 120
2017 Materiel management 51 30 13 4 2 0 0 81 6 116
2017 Information management 38 39 14 6 2 0 0 78 8 265
2017 Information technology 42 41 9 5 3 0 0 83 7 2564
2017 Internal audit 33 47 11 7 2 1 0 80 9 278
2017 Evaluation 43 40 9 9 0 0 0 82 9 143
2017 Data sciences 42 46 10 2 1 0 0 88 3 177
2017 Policy 43 39 9 6 3 0 0 82 9 342
2017 Project management 41 39 12 4 3 0 0 80 7 515
2017 Other services to the public 42 39 10 6 3 0 0 81 9 1808
2017 None of the above 40 40 11 5 4 0 0 80 9 4572
2014 Client contact centre 38 42 11 5 3 0 0 80 8 3676
2014 Health care practitioners 74 16 8 3 0 0 0 90 3 38
2014 Federal regulators 42 39 9 6 3 0 0 82 8 277
2014 Compliance, inspection and enforcement 37 42 12 6 3 0 0 79 9 9899
2014 Communications or public affairs 47 36 8 7 3 0 0 82 9 337
2014 Access to information and privacy 48 40 8 3 1 0 0 88 4 246
2014 Security 50 37 8 2 2 1 0 88 4 246
2014 Science and technology 44 33 10 9 4 1 0 77 13 249
2014 Library services 53 33 10 4 0 0 0 86 4 30
2014 Legal services 45 42 7 2 3 0 0 87 6 125
2014 Administration and operations 47 36 10 5 3 0 0 83 7 3077
2014 Human resources 46 37 11 4 2 0 0 83 6 1093
2014 Financial management 42 42 10 5 1 0 0 84 6 815
2014 Procurement 42 40 10 6 3 0 0 82 8 73
2014 Real property 47 41 8 3 0 1 0 89 3 159
2014 Materiel management 49 36 9 4 3 0 0 85 7 164
2014 Information management 43 40 9 5 2 0 0 84 7 319
2014 Information technology 44 39 9 5 3 0 0 83 8 2848
2014 Internal audit 34 48 9 7 2 0 0 82 9 338
2014 Evaluation 37 41 12 7 2 1 0 79 8 180
2014 Other services to the public 44 38 10 5 3 0 0 82 8 2580
2014 None of the above 41 40 11 5 3 0 0 81 8 4816

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 44 32 13 6 4 0 0 77 10 3752
2019 Health care practitioners 47 37 6 6 3 0 0 85 9 32
2019 Federal regulators 45 31 14 7 2 1 0 77 9 224
2019 Compliance, inspection and enforcement 39 35 14 7 5 0 0 74 12 8723
2019 Communications or public affairs 47 32 11 8 2 0 0 79 9 367
2019 Access to information and privacy 55 28 11 4 2 1 0 83 6 369
2019 Security 58 30 6 3 2 1 0 89 5 225
2019 Science and technology 44 34 14 4 4 1 0 78 8 180
2019 Library services 55 30 9 3 3 0 0 85 6 32
2019 Legal services 41 35 13 2 8 0 0 76 11 138
2019 Administration and operations 50 30 12 5 3 0 0 80 8 2475
2019 Human resources 55 30 9 3 3 0 0 85 6 1029
2019 Financial management 50 32 9 7 2 0 0 82 8 687
2019 Procurement 60 28 8 3 0 0 0 89 3 66
2019 Real property 47 33 11 6 3 0 0 80 10 159
2019 Materiel management 47 37 9 3 4 1 0 84 7 131
2019 Information management 47 28 13 6 6 0 0 75 12 316
2019 Information technology 51 31 10 4 3 0 0 82 7 2420
2019 Internal audit 50 32 11 4 2 1 0 83 6 381
2019 Evaluation 47 33 13 5 3 0 0 80 8 189
2019 Data sciences 50 30 15 3 1 1 0 81 5 231
2019 Policy 44 31 14 7 3 1 0 75 10 376
2019 Project management 47 32 12 5 3 0 0 80 8 599
2019 Other services to the public 47 31 12 6 4 0 0 78 10 2143
2019 None of the above 44 30 14 7 4 0 0 75 11 3406
2018 Client contact centre 40 35 14 6 4 0 0 75 11 3407
2018 Health care practitioners 53 37 8 3 0 0 0 90 3 38
2018 Federal regulators 40 34 14 7 4 0 0 75 11 247
2018 Compliance, inspection and enforcement 35 34 16 8 6 0 0 69 14 8727
2018 Communications or public affairs 41 38 14 4 3 0 0 79 7 349
2018 Access to information and privacy 49 28 15 5 3 0 0 77 8 322
2018 Security 55 31 8 4 1 0 0 86 5 227
2018 Science and technology 38 35 13 9 4 1 0 74 13 170
2018 Library services 46 32 7 7 7 0 0 78 14 28
2018 Legal services 37 38 15 3 7 0 0 76 10 114
2018 Administration and operations 47 31 13 5 3 1 0 79 9 2390
2018 Human resources 48 35 10 4 3 1 0 83 6 1009
2018 Financial management 48 33 9 6 4 0 0 81 10 690
2018 Procurement 54 31 8 4 1 1 0 86 5 74
2018 Real property 44 33 10 5 7 0 0 78 12 143
2018 Materiel management 44 36 13 4 4 0 0 80 7 141
2018 Information management 47 29 12 9 4 0 0 76 13 303
2018 Information technology 44 35 13 5 3 0 0 79 8 2429
2018 Internal audit 44 33 16 4 3 0 0 77 7 384
2018 Evaluation 45 31 13 6 5 0 1 77 10 189
2018 Data sciences 42 35 13 5 3 1 0 78 9 166
2018 Policy 44 31 14 7 3 0 0 76 11 350
2018 Project management 48 32 12 6 3 0 0 80 9 538
2018 Other services to the public 44 31 14 7 4 0 0 75 11 1778
2018 None of the above 41 31 16 6 5 0 0 73 12 3098
2017 Client contact centre 37 36 15 7 4 1 0 74 11 3279
2017 Health care practitioners 44 41 4 11 0 0 0 85 11 27
2017 Federal regulators 33 36 15 7 7 1 0 70 15 233
2017 Compliance, inspection and enforcement 30 34 18 10 7 1 0 64 17 8853
2017 Communications or public affairs 42 31 15 9 2 1 0 73 11 328
2017 Access to information and privacy 48 31 12 4 3 1 0 80 7 271
2017 Security 49 36 9 3 2 0 0 85 5 246
2017 Science and technology 34 32 17 11 6 0 0 66 17 256
2017 Library services 34 38 14 7 7 0 0 72 14 29
2017 Legal services 35 33 15 10 7 0 0 68 17 111
2017 Administration and operations 43 34 13 6 4 0 0 77 10 2448
2017 Human resources 45 34 11 7 3 0 0 79 10 963
2017 Financial management 45 33 12 6 4 0 0 78 10 670
2017 Procurement 53 36 9 0 1 1 0 90 1 70
2017 Real property 40 33 13 10 4 0 0 73 14 120
2017 Materiel management 40 38 13 2 7 0 0 78 8 118
2017 Information management 43 34 16 4 3 0 0 77 8 265
2017 Information technology 44 34 13 5 3 1 0 79 8 2569
2017 Internal audit 33 41 15 6 4 0 0 74 10 278
2017 Evaluation 46 25 18 6 5 1 0 71 11 143
2017 Data sciences 42 37 14 4 2 0 0 80 7 180
2017 Policy 41 32 15 6 6 1 0 73 12 341
2017 Project management 48 32 11 5 4 0 0 80 9 514
2017 Other services to the public 40 34 13 8 5 1 0 74 13 1818
2017 None of the above 37 34 16 7 5 1 0 71 13 4586
2014 Client contact centre 36 40 13 7 4 1 0 76 10 3678
2014 Health care practitioners 50 39 3 3 5 0 0 89 8 38
2014 Federal regulators 35 37 13 9 5 1 0 72 15 278
2014 Compliance, inspection and enforcement 29 36 16 11 7 0 0 66 19 9900
2014 Communications or public affairs 42 35 14 5 4 1 0 78 9 337
2014 Access to information and privacy 43 38 13 4 2 0 0 81 7 246
2014 Security 45 37 10 5 2 1 0 83 7 246
2014 Science and technology 36 38 12 6 6 0 0 75 13 249
2014 Library services 50 20 13 14 0 4 0 72 14 30
2014 Legal services 42 33 10 10 4 0 0 75 15 125
2014 Administration and operations 41 36 11 7 4 0 0 78 11 3080
2014 Human resources 40 35 15 6 4 0 0 75 10 1094
2014 Financial management 39 37 13 7 4 0 0 77 10 815
2014 Procurement 48 30 8 8 4 0 1 79 13 73
2014 Real property 38 38 14 6 4 0 0 76 10 160
2014 Materiel management 37 37 14 8 4 0 0 74 12 164
2014 Information management 40 34 13 9 3 1 0 75 13 322
2014 Information technology 40 35 13 7 4 1 0 76 12 2847
2014 Internal audit 30 36 18 8 5 1 0 68 14 339
2014 Evaluation 33 36 13 12 4 1 0 70 17 180
2014 Other services to the public 35 36 14 8 6 1 0 71 14 2583
2014 None of the above 32 36 16 9 6 1 0 69 15 4823

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 40 35 14 7 4 0 0 75 11 3740
2019 Health care practitioners 38 56 0 3 3 0 0 94 6 32
2019 Federal regulators 42 32 13 9 4 1 0 74 13 223
2019 Compliance, inspection and enforcement 36 37 14 8 5 0 0 73 13 8672
2019 Communications or public affairs 48 31 12 7 2 0 0 79 9 364
2019 Access to information and privacy 52 32 10 4 2 1 0 84 6 364
2019 Security 57 29 8 4 2 0 0 86 6 225
2019 Science and technology 40 37 13 4 5 1 0 78 9 180
2019 Library services 46 34 17 0 3 0 0 79 3 33
2019 Legal services 41 36 11 6 6 0 0 77 12 137
2019 Administration and operations 47 32 12 6 3 0 0 80 9 2465
2019 Human resources 53 31 9 4 3 0 0 84 7 1025
2019 Financial management 46 35 9 7 2 0 0 82 9 675
2019 Procurement 62 25 6 6 1 0 0 86 7 66
2019 Real property 41 38 12 6 1 1 0 80 8 161
2019 Materiel management 41 35 15 5 4 0 0 77 8 131
2019 Information management 45 30 14 7 4 0 0 75 11 314
2019 Information technology 48 33 10 5 3 0 0 82 8 2414
2019 Internal audit 45 34 11 7 2 1 0 80 9 379
2019 Evaluation 43 34 15 5 3 1 0 77 8 187
2019 Data sciences 46 35 11 5 2 1 0 82 7 231
2019 Policy 41 34 14 7 4 0 0 75 11 372
2019 Project management 45 35 12 5 3 0 0 79 8 598
2019 Other services to the public 43 34 12 7 4 0 0 77 11 2125
2019 None of the above 41 32 14 8 4 0 0 74 12 3393
2018 Client contact centre 37 37 14 8 4 0 0 74 12 3394
2018 Health care practitioners 50 43 5 3 0 0 0 92 3 39
2018 Federal regulators 36 37 19 4 4 0 0 73 8 247
2018 Compliance, inspection and enforcement 32 37 16 9 6 0 0 69 15 8685
2018 Communications or public affairs 39 38 13 6 4 0 0 77 10 349
2018 Access to information and privacy 47 31 13 7 3 0 0 78 10 319
2018 Security 53 31 8 6 0 0 0 85 7 227
2018 Science and technology 33 39 14 9 4 1 0 72 14 170
2018 Library services 50 25 7 11 7 0 0 75 18 28
2018 Legal services 30 46 10 8 6 0 0 76 14 113
2018 Administration and operations 45 34 12 6 3 0 0 79 9 2386
2018 Human resources 46 37 10 5 2 0 0 83 7 1004
2018 Financial management 45 36 9 7 4 0 0 80 10 682
2018 Procurement 54 33 8 5 0 0 0 86 5 74
2018 Real property 43 35 10 6 5 0 0 78 11 143
2018 Materiel management 42 37 14 5 2 0 0 79 7 141
2018 Information management 43 34 11 7 4 0 0 77 12 301
2018 Information technology 42 37 13 6 3 0 0 78 8 2425
2018 Internal audit 40 36 14 7 3 0 0 76 9 384
2018 Evaluation 40 34 16 6 4 0 0 74 10 188
2018 Data sciences 38 36 14 9 3 1 0 74 12 164
2018 Policy 40 36 14 7 3 0 0 76 10 349
2018 Project management 44 34 11 7 3 0 0 79 10 533
2018 Other services to the public 42 32 13 8 4 0 0 74 12 1766
2018 None of the above 38 35 15 7 4 0 0 73 11 3080
2017 Client contact centre 33 39 15 8 5 0 0 72 13 3281
2017 Health care practitioners 44 34 11 11 0 0 0 78 11 27
2017 Federal regulators 29 41 13 10 6 1 0 71 16 232
2017 Compliance, inspection and enforcement 28 37 16 12 7 0 0 65 19 8852
2017 Communications or public affairs 40 34 14 9 1 1 0 75 11 327
2017 Access to information and privacy 45 34 11 5 4 1 0 80 9 270
2017 Security 47 36 9 6 2 0 0 83 8 246
2017 Science and technology 30 37 16 12 5 0 0 68 16 257
2017 Library services 34 34 14 11 7 0 0 69 18 29
2017 Legal services 29 39 13 13 6 0 0 68 19 110
2017 Administration and operations 41 36 12 7 4 0 0 78 10 2454
2017 Human resources 45 35 10 6 3 0 0 81 10 965
2017 Financial management 42 37 12 6 3 0 0 79 9 668
2017 Procurement 47 44 6 1 1 0 0 91 3 70
2017 Real property 37 40 11 8 4 0 0 77 12 120
2017 Materiel management 40 39 10 6 5 0 0 79 11 117
2017 Information management 42 34 14 6 4 0 0 76 9 265
2017 Information technology 41 38 12 6 3 0 0 80 8 2572
2017 Internal audit 28 45 17 6 4 0 0 73 10 279
2017 Evaluation 46 26 17 6 5 0 0 72 10 143
2017 Data sciences 36 42 14 6 2 0 0 78 8 179
2017 Policy 42 32 12 9 4 1 0 75 13 342
2017 Project management 45 37 8 6 4 0 0 82 10 515
2017 Other services to the public 38 36 13 9 4 0 0 74 13 1814
2017 None of the above 34 37 14 9 5 1 0 72 14 4586
2014 Client contact centre 33 42 14 7 4 0 0 75 11 3677
2014 Health care practitioners 50 42 5 0 3 0 0 92 3 38
2014 Federal regulators 32 39 17 8 4 0 0 72 12 278
2014 Compliance, inspection and enforcement 28 38 15 12 7 0 0 66 19 9901
2014 Communications or public affairs 41 37 11 6 4 1 0 79 10 337
2014 Access to information and privacy 43 38 11 5 2 0 0 82 7 247
2014 Security 44 35 13 5 2 1 0 80 7 247
2014 Science and technology 35 38 13 7 6 1 0 74 13 249
2014 Library services 57 20 20 4 0 0 0 76 4 30
2014 Legal services 40 35 11 9 5 0 0 75 14 125
2014 Administration and operations 40 37 11 7 4 0 0 78 11 3077
2014 Human resources 39 38 12 7 4 0 0 77 11 1093
2014 Financial management 39 39 12 6 3 0 0 78 10 816
2014 Procurement 50 30 6 10 3 0 1 82 13 73
2014 Real property 38 36 15 7 3 0 0 75 10 160
2014 Materiel management 34 38 14 10 4 0 0 72 13 164
2014 Information management 39 39 12 7 3 0 0 77 10 322
2014 Information technology 39 38 12 7 3 0 0 78 11 2848
2014 Internal audit 30 38 14 9 7 1 0 69 17 339
2014 Evaluation 34 37 14 13 3 0 0 71 15 180
2014 Other services to the public 34 38 13 9 5 0 0 72 14 2583
2014 None of the above 31 39 15 9 5 0 0 70 15 4816

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 29 25 20 12 11 4 0 55 24 3768
2019 Health care practitioners 38 34 9 11 3 5 0 75 15 32
2019 Federal regulators 35 24 20 9 7 4 0 62 17 225
2019 Compliance, inspection and enforcement 33 26 19 11 7 3 0 62 19 8731
2019 Communications or public affairs 37 22 17 13 8 3 1 61 21 364
2019 Access to information and privacy 40 22 20 10 4 3 1 64 15 367
2019 Security 50 22 12 8 5 1 1 75 14 226
2019 Science and technology 32 31 16 12 4 4 1 65 17 180
2019 Library services 25 35 21 11 0 5 3 65 12 32
2019 Legal services 36 27 19 6 9 3 0 65 16 139
2019 Administration and operations 42 23 18 9 6 2 0 66 16 2479
2019 Human resources 45 24 15 8 5 3 0 71 14 1033
2019 Financial management 39 25 17 10 4 3 0 67 15 688
2019 Procurement 55 13 24 1 3 3 0 70 5 66
2019 Real property 32 26 25 9 6 3 0 60 15 161
2019 Materiel management 43 23 17 7 6 3 0 68 14 131
2019 Information management 38 22 19 10 7 4 0 63 17 320
2019 Information technology 44 27 15 7 4 3 0 73 12 2421
2019 Internal audit 37 28 20 8 4 3 0 67 13 383
2019 Evaluation 33 24 25 10 7 1 1 58 17 190
2019 Data sciences 36 28 18 9 4 5 0 67 14 234
2019 Policy 38 20 19 12 6 5 0 61 18 377
2019 Project management 37 24 20 9 6 3 0 63 16 599
2019 Other services to the public 34 25 19 11 7 3 1 62 18 2149
2019 None of the above 36 24 19 9 7 4 1 63 17 3414
2018 Client contact centre 28 26 20 12 10 4 0 57 23 3416
2018 Health care practitioners 47 33 13 2 3 3 0 82 5 39
2018 Federal regulators 34 29 19 10 5 3 0 65 16 248
2018 Compliance, inspection and enforcement 30 28 19 12 8 3 0 59 21 8741
2018 Communications or public affairs 30 27 20 11 7 5 0 60 19 350
2018 Access to information and privacy 39 21 19 12 5 3 1 63 18 324
2018 Security 48 26 15 6 3 1 1 76 9 226
2018 Science and technology 28 25 22 12 9 2 1 55 22 170
2018 Library services 32 36 19 3 6 3 0 71 10 28
2018 Legal services 33 22 23 11 9 1 1 56 20 115
2018 Administration and operations 39 26 17 9 6 2 0 67 15 2400
2018 Human resources 39 28 16 8 5 2 0 70 14 1013
2018 Financial management 41 23 17 7 7 3 1 67 15 694
2018 Procurement 55 25 11 7 0 3 0 82 7 73
2018 Real property 32 29 19 7 11 2 0 63 18 143
2018 Materiel management 41 27 19 9 4 0 0 68 13 141
2018 Information management 34 28 16 11 8 3 0 64 20 303
2018 Information technology 39 27 17 8 5 3 0 69 13 2437
2018 Internal audit 34 27 21 9 6 3 1 63 15 387
2018 Evaluation 37 22 22 9 5 6 0 62 15 190
2018 Data sciences 32 26 22 8 9 3 1 60 17 166
2018 Policy 36 26 17 12 7 2 0 63 19 351
2018 Project management 39 22 17 12 6 3 0 63 19 537
2018 Other services to the public 36 24 18 10 8 3 0 62 19 1779
2018 None of the above 33 26 20 10 7 4 0 62 17 3104
2017 Client contact centre 27 29 19 11 9 5 1 59 21 3283
2017 Health care practitioners 29 31 13 11 5 11 0 68 18 27
2017 Federal regulators 32 22 19 11 8 7 0 58 21 236
2017 Compliance, inspection and enforcement 27 27 19 13 9 5 0 57 23 8854
2017 Communications or public affairs 30 22 17 16 8 6 0 56 26 327
2017 Access to information and privacy 34 30 15 9 7 4 0 67 17 271
2017 Security 42 26 15 12 2 3 0 71 14 246
2017 Science and technology 24 28 19 16 8 6 0 55 26 257
2017 Library services 28 38 14 7 11 3 0 68 18 29
2017 Legal services 28 30 18 9 9 5 1 62 19 111
2017 Administration and operations 37 25 17 10 6 5 0 65 17 2452
2017 Human resources 39 27 17 7 6 4 0 69 14 964
2017 Financial management 39 26 19 8 6 2 0 66 15 669
2017 Procurement 47 27 14 7 1 4 0 77 9 70
2017 Real property 34 28 18 6 8 5 0 66 15 120
2017 Materiel management 37 26 23 8 5 2 0 64 13 117
2017 Information management 30 29 22 7 6 6 0 63 14 264
2017 Information technology 39 28 17 8 4 3 0 70 13 2571
2017 Internal audit 26 27 24 9 6 6 1 57 17 278
2017 Evaluation 37 22 21 7 9 4 0 61 17 143
2017 Data sciences 26 30 25 10 6 2 1 58 16 180
2017 Policy 35 22 20 11 7 6 0 60 19 341
2017 Project management 40 26 15 9 5 4 0 69 15 514
2017 Other services to the public 33 27 17 11 7 5 0 63 19 1814
2017 None of the above 31 27 19 10 7 5 0 62 18 4582
2014 Client contact centre 27 30 19 11 9 4 0 59 21 3677
2014 Health care practitioners 50 26 16 2 3 3 0 79 5 38
2014 Federal regulators 33 29 18 8 7 4 0 66 15 278
2014 Compliance, inspection and enforcement 28 27 19 12 8 4 0 59 21 9897
2014 Communications or public affairs 32 26 19 10 7 5 0 61 18 337
2014 Access to information and privacy 34 30 20 9 3 4 0 66 13 247
2014 Security 42 24 19 8 4 2 0 68 12 247
2014 Science and technology 28 26 19 12 7 7 0 59 21 248
2014 Library services 37 30 13 10 0 10 0 74 12 30
2014 Legal services 42 28 11 10 7 2 1 71 17 125
2014 Administration and operations 38 26 17 9 6 4 0 67 16 3079
2014 Human resources 37 25 17 11 6 4 0 64 18 1095
2014 Financial management 37 29 14 10 5 4 0 69 16 816
2014 Procurement 42 19 16 15 3 3 1 64 19 73
2014 Real property 32 31 14 12 6 5 0 66 19 160
2014 Materiel management 32 30 15 15 6 1 1 63 22 164
2014 Information management 34 27 21 9 5 3 0 63 15 322
2014 Information technology 40 28 16 7 5 4 0 71 13 2846
2014 Internal audit 29 28 20 11 8 4 1 59 20 339
2014 Evaluation 26 28 19 14 7 4 1 57 22 180
2014 Other services to the public 32 26 17 11 8 5 0 62 20 2582
2014 None of the above 31 28 18 10 7 6 1 62 19 4821
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 36 23 20 5 3 2 11 68 9 3766
2019 Health care practitioners 38 28 22 3 6 0 3 68 10 32
2019 Federal regulators 45 25 17 6 4 2 3 73 10 223
2019 Compliance, inspection and enforcement 40 28 18 6 3 1 4 71 10 8724
2019 Communications or public affairs 58 23 11 3 1 1 2 84 4 366
2019 Access to information and privacy 36 24 22 5 3 1 8 67 9 368
2019 Security 58 22 11 5 2 0 3 83 6 227
2019 Science and technology 50 22 14 4 5 1 4 75 10 179
2019 Library services 60 11 9 3 6 3 8 79 10 33
2019 Legal services 51 19 15 4 6 3 3 74 11 138
2019 Administration and operations 52 24 14 3 2 1 4 79 6 2481
2019 Human resources 58 26 9 4 1 1 2 86 5 1030
2019 Financial management 47 28 14 5 2 1 4 79 7 687
2019 Procurement 62 18 10 4 1 0 4 83 6 66
2019 Real property 49 29 15 2 2 1 2 81 4 161
2019 Materiel management 43 25 15 4 4 1 9 75 8 131
2019 Information management 44 25 17 4 4 2 4 73 8 317
2019 Information technology 52 26 12 3 2 1 3 82 5 2423
2019 Internal audit 31 28 23 7 3 1 8 64 11 381
2019 Evaluation 37 30 19 5 3 1 6 71 9 190
2019 Data sciences 59 23 9 4 2 1 2 84 6 232
2019 Policy 49 23 15 4 4 1 4 76 8 377
2019 Project management 65 23 6 4 1 0 2 89 5 600
2019 Other services to the public 38 25 21 4 3 2 8 69 8 2140
2019 None of the above 37 25 20 5 4 2 8 68 10 3410

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 58 27 9 3 2 1 0 86 5 3759
2019 Health care practitioners 57 34 6 0 0 3 0 94 0 32
2019 Federal regulators 55 23 11 3 6 1 0 79 10 223
2019 Compliance, inspection and enforcement 51 28 11 5 3 2 1 81 8 8707
2019 Communications or public affairs 59 23 9 4 3 1 1 84 7 365
2019 Access to information and privacy 59 24 8 4 2 2 0 85 6 369
2019 Security 60 23 6 5 5 1 0 84 10 228
2019 Science and technology 59 25 7 5 3 1 1 85 8 179
2019 Library services 65 17 6 3 3 5 0 87 7 32
2019 Legal services 55 21 11 5 5 3 1 79 10 138
2019 Administration and operations 56 25 11 4 3 2 1 82 7 2473
2019 Human resources 60 25 8 4 2 1 0 86 5 1032
2019 Financial management 56 25 9 5 2 2 0 84 7 684
2019 Procurement 65 18 6 6 1 1 1 86 8 66
2019 Real property 54 25 13 4 3 2 0 80 7 161
2019 Materiel management 52 29 10 3 3 1 1 83 6 131
2019 Information management 52 25 11 4 5 2 1 79 10 319
2019 Information technology 56 26 10 4 2 1 1 84 6 2423
2019 Internal audit 47 33 11 5 1 1 2 82 6 382
2019 Evaluation 51 33 8 4 3 1 1 85 6 190
2019 Data sciences 64 23 7 2 2 2 2 89 4 233
2019 Policy 51 26 11 4 3 3 1 80 8 376
2019 Project management 57 24 8 6 2 2 1 84 9 600
2019 Other services to the public 55 26 10 4 2 2 1 84 6 2140
2019 None of the above 52 27 12 4 3 2 1 81 7 3413
2018 Client contact centre 51 32 9 4 3 2 0 84 6 3406
2018 Health care practitioners 51 34 13 0 0 3 0 87 0 40
2018 Federal regulators 53 27 9 4 4 1 0 82 9 245
2018 Compliance, inspection and enforcement 48 31 10 6 4 2 0 80 10 8708
2018 Communications or public affairs 54 24 11 7 2 2 1 80 9 347
2018 Access to information and privacy 54 25 11 5 4 1 1 79 9 323
2018 Security 55 29 7 6 1 1 0 86 7 224
2018 Science and technology 53 29 8 4 5 2 1 84 8 169
2018 Library services 75 8 7 3 4 0 3 85 8 28
2018 Legal services 55 21 10 5 5 3 2 79 11 114
2018 Administration and operations 51 28 10 6 3 2 0 80 9 2388
2018 Human resources 53 29 10 4 2 2 0 83 6 1005
2018 Financial management 54 25 10 5 4 2 1 81 8 683
2018 Procurement 60 25 5 8 0 1 0 86 8 75
2018 Real property 51 24 12 6 5 2 0 76 12 145
2018 Materiel management 55 24 8 6 5 1 1 81 11 139
2018 Information management 50 32 8 5 4 1 0 83 9 300
2018 Information technology 50 31 10 4 3 1 1 82 8 2433
2018 Internal audit 50 31 10 3 3 2 1 83 6 384
2018 Evaluation 56 23 13 5 2 2 0 81 7 191
2018 Data sciences 51 25 10 7 3 2 2 79 10 165
2018 Policy 50 28 10 4 4 3 0 81 9 347
2018 Project management 47 29 9 6 4 2 1 80 11 533
2018 Other services to the public 53 27 10 5 3 2 1 82 8 1774
2018 None of the above 47 29 12 5 4 2 1 79 9 3095
2017 Client contact centre 52 31 9 3 2 2 1 85 6 3290
2017 Health care practitioners 55 42 0 4 0 0 0 96 4 27
2017 Federal regulators 49 30 10 3 6 2 0 81 9 235
2017 Compliance, inspection and enforcement 46 31 11 6 4 2 1 79 10 8865
2017 Communications or public affairs 49 33 6 6 2 3 1 85 8 328
2017 Access to information and privacy 49 29 8 7 3 3 0 81 11 270
2017 Security 48 35 6 5 3 3 0 86 8 246
2017 Science and technology 47 31 9 7 5 1 0 79 12 256
2017 Library services 48 41 4 7 0 0 0 89 7 29
2017 Legal services 44 33 7 5 8 2 1 79 14 111
2017 Administration and operations 50 30 10 5 3 2 1 82 8 2455
2017 Human resources 52 28 9 6 3 2 0 82 9 966
2017 Financial management 52 29 10 4 2 2 0 83 7 670
2017 Procurement 53 34 9 4 0 0 0 87 4 70
2017 Real property 55 23 10 7 3 3 0 80 9 120
2017 Materiel management 47 35 8 7 3 1 0 83 10 115
2017 Information management 53 26 10 5 3 4 0 82 7 265
2017 Information technology 47 33 11 4 3 2 1 82 7 2575
2017 Internal audit 35 41 12 5 4 2 1 78 9 280
2017 Evaluation 51 32 10 3 3 0 1 84 6 143
2017 Data sciences 53 25 12 3 4 2 0 80 7 180
2017 Policy 55 26 8 6 3 2 1 83 9 342
2017 Project management 53 27 10 4 3 2 1 82 8 515
2017 Other services to the public 49 28 11 5 3 3 1 80 8 1818
2017 None of the above 46 31 12 5 3 3 1 79 9 4600
2014 Client contact centre 49 33 9 4 2 2 1 83 7 3681
2014 Health care practitioners 69 26 0 0 3 0 3 97 3 38
2014 Federal regulators 48 31 12 4 3 1 1 81 7 278
2014 Compliance, inspection and enforcement 47 32 10 5 4 2 1 80 9 9898
2014 Communications or public affairs 51 27 9 6 4 2 0 80 10 337
2014 Access to information and privacy 50 33 9 4 2 1 0 84 7 247
2014 Security 46 38 8 2 2 2 1 87 5 247
2014 Science and technology 51 30 10 2 4 2 0 83 6 249
2014 Library services 50 40 10 0 0 0 0 90 0 30
2014 Legal services 46 34 7 5 6 2 0 82 11 125
2014 Administration and operations 50 28 11 6 3 2 1 80 9 3077
2014 Human resources 48 31 9 6 3 2 0 81 9 1095
2014 Financial management 49 31 9 6 3 2 1 82 9 816
2014 Procurement 55 23 11 5 3 0 3 80 8 73
2014 Real property 45 36 11 2 3 2 1 83 6 160
2014 Materiel management 40 34 14 6 5 0 1 75 11 164
2014 Information management 47 28 13 7 3 2 1 77 10 321
2014 Information technology 49 29 11 5 4 2 0 80 9 2849
2014 Internal audit 42 37 12 3 3 2 0 81 7 338
2014 Evaluation 52 31 10 4 1 2 1 85 5 179
2014 Other services to the public 48 31 11 5 3 2 1 81 8 2583
2014 None of the above 45 30 12 5 4 3 1 78 10 4820

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 56 30 8 4 2 1 0 86 6 3746
2019 Health care practitioners 54 39 6 0 0 0 0 94 0 31
2019 Federal regulators 53 26 11 4 5 1 0 80 9 225
2019 Compliance, inspection and enforcement 49 32 9 5 3 1 0 82 9 8683
2019 Communications or public affairs 55 26 8 7 2 1 1 82 10 363
2019 Access to information and privacy 58 26 9 3 2 1 1 86 5 368
2019 Security 57 24 8 7 4 0 0 81 11 227
2019 Science and technology 53 31 8 3 3 1 1 85 6 179
2019 Library services 57 31 0 3 6 3 0 91 9 33
2019 Legal services 51 29 11 3 5 1 0 81 8 137
2019 Administration and operations 52 29 9 6 2 1 1 82 9 2473
2019 Human resources 56 29 7 5 2 1 1 86 7 1029
2019 Financial management 52 30 8 6 2 1 0 84 8 681
2019 Procurement 59 27 9 2 3 0 0 86 5 65
2019 Real property 54 25 13 4 2 1 0 80 6 161
2019 Materiel management 52 35 2 5 4 0 2 89 8 130
2019 Information management 48 30 10 6 5 0 0 79 11 314
2019 Information technology 54 29 9 5 2 0 0 84 7 2411
2019 Internal audit 48 32 11 6 1 1 1 81 7 383
2019 Evaluation 46 35 11 6 2 1 0 81 8 190
2019 Data sciences 59 29 6 3 3 0 0 89 5 232
2019 Policy 49 31 8 6 6 1 0 81 11 377
2019 Project management 54 24 10 8 3 0 0 79 12 596
2019 Other services to the public 55 28 9 5 2 1 0 83 7 2135
2019 None of the above 49 31 10 6 3 1 1 81 9 3398
2018 Client contact centre 50 32 10 4 3 1 0 83 7 3400
2018 Health care practitioners 42 38 13 5 3 0 0 80 8 39
2018 Federal regulators 54 27 12 5 3 0 0 81 7 243
2018 Compliance, inspection and enforcement 46 34 9 7 4 1 0 80 11 8686
2018 Communications or public affairs 52 27 10 8 3 1 0 80 10 350
2018 Access to information and privacy 49 31 11 4 5 0 0 80 9 322
2018 Security 52 31 7 8 2 0 0 83 10 223
2018 Science and technology 52 30 8 6 4 1 0 82 10 169
2018 Library services 65 21 4 0 7 0 3 88 8 28
2018 Legal services 54 20 10 10 6 1 0 74 16 113
2018 Administration and operations 48 32 9 7 4 1 0 81 11 2382
2018 Human resources 50 34 7 5 3 1 0 85 8 1007
2018 Financial management 50 30 8 6 4 0 0 81 10 681
2018 Procurement 58 32 4 5 0 0 1 91 5 75
2018 Real property 44 29 13 6 5 2 0 75 12 144
2018 Materiel management 55 30 5 5 4 1 0 85 10 138
2018 Information management 46 35 7 7 4 0 1 82 11 301
2018 Information technology 48 33 9 6 3 1 0 82 9 2425
2018 Internal audit 51 33 9 4 3 0 1 85 7 385
2018 Evaluation 50 33 9 5 3 1 1 83 7 190
2018 Data sciences 43 34 10 5 5 0 2 79 10 164
2018 Policy 50 29 10 4 5 1 1 81 9 345
2018 Project management 47 32 9 7 5 0 0 79 11 533
2018 Other services to the public 51 29 10 5 4 1 0 81 9 1770
2018 None of the above 45 32 11 7 4 1 0 78 11 3090
2017 Client contact centre 49 34 9 5 3 1 0 84 8 3292
2017 Health care practitioners 51 45 0 4 0 0 0 96 4 27
2017 Federal regulators 46 37 7 5 6 0 0 82 11 236
2017 Compliance, inspection and enforcement 45 34 9 7 4 1 0 80 11 8860
2017 Communications or public affairs 48 37 5 7 2 1 0 86 9 328
2017 Access to information and privacy 46 32 10 8 3 0 1 79 11 269
2017 Security 47 37 7 6 3 0 0 85 8 245
2017 Science and technology 46 34 9 8 2 1 0 81 10 255
2017 Library services 48 35 3 11 0 3 0 86 11 29
2017 Legal services 47 31 8 8 5 0 0 78 14 111
2017 Administration and operations 48 33 9 6 3 1 0 81 10 2454
2017 Human resources 51 34 6 6 3 0 0 85 9 966
2017 Financial management 50 32 9 6 3 1 0 82 9 669
2017 Procurement 60 30 6 3 1 0 0 90 4 70
2017 Real property 53 30 8 4 4 1 0 84 8 120
2017 Materiel management 52 29 10 4 5 0 0 81 10 115
2017 Information management 52 33 6 5 3 1 0 86 8 264
2017 Information technology 47 35 8 6 3 0 0 82 9 2576
2017 Internal audit 36 40 12 6 5 0 0 76 11 279
2017 Evaluation 50 30 9 7 4 1 0 80 11 143
2017 Data sciences 52 32 9 4 3 1 0 84 7 180
2017 Policy 52 30 6 6 5 1 0 83 11 341
2017 Project management 52 28 8 8 3 1 1 81 11 514
2017 Other services to the public 47 32 10 5 4 1 1 81 9 1817
2017 None of the above 45 34 10 7 4 1 0 79 11 4596
2014 Client contact centre 46 36 9 5 3 0 0 83 8 3680
2014 Health care practitioners 68 24 3 0 5 0 0 92 5 38
2014 Federal regulators 49 31 9 6 4 0 0 80 11 277
2014 Compliance, inspection and enforcement 45 36 8 6 4 1 0 82 10 9898
2014 Communications or public affairs 50 29 9 6 6 1 0 79 12 337
2014 Access to information and privacy 51 32 10 5 2 1 0 84 7 247
2014 Security 47 39 6 4 3 1 0 87 7 247
2014 Science and technology 48 31 10 7 4 0 0 79 11 249
2014 Library services 56 30 3 6 0 0 4 90 7 30
2014 Legal services 46 37 6 4 6 0 1 84 11 125
2014 Administration and operations 47 33 9 7 4 0 0 81 11 3078
2014 Human resources 49 33 7 7 4 0 0 82 10 1095
2014 Financial management 47 33 8 7 3 1 0 81 10 816
2014 Procurement 49 38 4 4 4 0 0 88 8 73
2014 Real property 48 33 11 4 4 0 0 81 8 160
2014 Materiel management 41 33 10 9 7 0 0 74 15 164
2014 Information management 44 34 12 6 3 1 1 79 9 321
2014 Information technology 48 32 8 7 4 0 0 80 11 2847
2014 Internal audit 41 40 8 7 3 1 0 81 11 338
2014 Evaluation 47 34 8 6 3 0 1 83 9 180
2014 Other services to the public 47 34 9 6 3 1 0 82 9 2583
2014 None of the above 43 35 10 7 4 1 0 79 11 4817

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 58 28 8 4 2 0 0 86 6 3766
2019 Health care practitioners 64 30 6 0 0 0 0 94 0 32
2019 Federal regulators 55 27 9 4 4 0 0 83 8 225
2019 Compliance, inspection and enforcement 54 29 9 5 3 0 0 83 9 8741
2019 Communications or public affairs 59 27 6 5 2 0 1 87 7 367
2019 Access to information and privacy 64 25 4 4 2 0 1 90 6 368
2019 Security 62 22 6 6 3 0 0 84 10 225
2019 Science and technology 55 28 8 3 5 1 0 84 8 180
2019 Library services 65 22 3 0 9 0 0 88 9 33
2019 Legal services 54 25 5 11 4 1 0 79 15 139
2019 Administration and operations 61 24 7 4 3 0 0 86 7 2483
2019 Human resources 63 25 5 5 3 0 0 88 7 1033
2019 Financial management 58 27 9 4 1 0 0 86 5 688
2019 Procurement 68 17 12 3 0 0 0 85 3 66
2019 Real property 54 32 6 7 2 0 0 85 8 161
2019 Materiel management 58 32 4 3 2 1 1 91 5 131
2019 Information management 56 26 8 6 4 0 0 82 11 319
2019 Information technology 59 25 8 4 3 0 0 85 7 2427
2019 Internal audit 53 35 6 4 2 0 0 88 6 385
2019 Evaluation 55 31 7 5 2 1 0 86 7 190
2019 Data sciences 61 28 5 2 2 1 0 91 4 234
2019 Policy 54 24 10 6 6 1 0 78 12 374
2019 Project management 62 23 6 6 3 0 0 85 9 601
2019 Other services to the public 59 26 8 4 2 0 0 86 6 2142
2019 None of the above 56 27 9 4 3 0 0 84 7 3414
2018 Client contact centre 52 30 10 4 3 0 0 82 8 3410
2018 Health care practitioners 48 34 13 2 3 0 0 83 5 40
2018 Federal regulators 53 29 7 6 3 1 0 83 10 245
2018 Compliance, inspection and enforcement 48 30 10 6 5 0 0 79 11 8716
2018 Communications or public affairs 55 23 11 6 4 0 0 79 10 349
2018 Access to information and privacy 54 25 11 3 5 1 0 80 9 322
2018 Security 54 31 8 4 2 0 0 85 7 226
2018 Science and technology 55 25 6 4 9 1 0 81 13 170
2018 Library services 71 11 3 7 4 0 3 85 11 28
2018 Legal services 58 17 10 10 6 0 0 75 16 114
2018 Administration and operations 53 27 10 5 4 1 0 81 9 2388
2018 Human resources 54 29 9 5 3 0 0 84 7 1007
2018 Financial management 55 27 8 5 5 0 0 82 10 685
2018 Procurement 63 25 5 5 1 0 0 88 7 75
2018 Real property 52 24 10 8 5 1 0 77 13 145
2018 Materiel management 61 22 7 4 6 0 0 83 9 139
2018 Information management 51 29 9 7 3 0 0 81 10 300
2018 Information technology 50 30 10 5 4 0 0 81 10 2439
2018 Internal audit 52 29 12 3 4 0 0 81 7 385
2018 Evaluation 55 25 13 4 2 1 0 81 6 191
2018 Data sciences 49 30 8 7 5 0 1 80 12 166
2018 Policy 53 31 6 5 4 1 0 84 9 347
2018 Project management 52 26 10 5 6 0 0 79 11 533
2018 Other services to the public 55 26 10 5 4 0 0 81 9 1775
2018 None of the above 49 28 11 5 5 0 0 78 10 3100
2017 Client contact centre 56 28 9 4 3 0 0 84 7 3286
2017 Health care practitioners 71 25 4 0 0 0 0 96 0 27
2017 Federal regulators 56 27 5 6 6 0 0 83 12 236
2017 Compliance, inspection and enforcement 53 27 10 6 4 0 0 80 10 8854
2017 Communications or public affairs 60 24 6 6 4 1 1 84 10 327
2017 Access to information and privacy 56 27 8 4 3 1 0 84 7 271
2017 Security 55 27 9 6 2 0 0 82 9 246
2017 Science and technology 51 30 7 8 4 0 0 81 12 255
2017 Library services 55 21 18 0 7 0 0 75 7 29
2017 Legal services 51 26 7 10 5 0 0 77 16 110
2017 Administration and operations 58 25 8 5 4 0 0 83 9 2449
2017 Human resources 61 24 7 4 4 0 0 85 8 966
2017 Financial management 59 25 9 5 2 0 0 84 7 668
2017 Procurement 69 20 7 4 0 0 0 89 4 70
2017 Real property 61 24 7 5 3 0 0 86 7 119
2017 Materiel management 60 21 8 4 6 0 0 81 10 118
2017 Information management 58 25 8 5 4 0 0 83 8 265
2017 Information technology 56 28 9 4 3 0 0 84 8 2575
2017 Internal audit 45 35 9 6 5 0 0 81 10 279
2017 Evaluation 63 23 6 3 5 0 0 86 8 143
2017 Data sciences 60 22 9 4 4 0 0 83 9 179
2017 Policy 59 22 8 7 4 0 0 80 12 340
2017 Project management 56 27 8 6 3 0 1 83 9 514
2017 Other services to the public 56 26 9 5 4 0 0 83 9 1811
2017 None of the above 54 27 10 5 4 0 0 81 9 4578
2014 Client contact centre 52 32 8 5 3 0 0 84 8 3676
2014 Health care practitioners 63 31 0 3 3 0 0 95 5 38
2014 Federal regulators 51 30 12 4 3 0 0 80 7 278
2014 Compliance, inspection and enforcement 53 30 7 5 4 0 0 83 9 9899
2014 Communications or public affairs 56 26 10 2 6 0 0 82 8 337
2014 Access to information and privacy 58 31 4 5 2 0 0 89 7 247
2014 Security 57 29 6 4 4 1 0 86 7 247
2014 Science and technology 56 26 6 6 5 0 0 84 11 249
2014 Library services 63 30 3 3 0 0 0 94 3 30
2014 Legal services 49 35 5 6 6 0 0 84 11 125
2014 Administration and operations 57 27 7 6 3 0 0 83 9 3079
2014 Human resources 55 26 8 7 4 0 0 81 10 1095
2014 Financial management 57 27 9 4 2 0 0 84 7 816
2014 Procurement 66 19 6 7 1 0 1 86 8 73
2014 Real property 61 28 7 2 3 0 0 89 4 160
2014 Materiel management 46 32 9 7 5 1 0 78 12 164
2014 Information management 53 29 7 7 3 1 0 83 10 321
2014 Information technology 55 27 9 5 4 0 0 83 9 2847
2014 Internal audit 48 37 7 4 4 0 0 85 8 337
2014 Evaluation 58 27 6 6 3 0 1 85 9 180
2014 Other services to the public 55 29 8 5 3 0 0 84 8 2579
2014 None of the above 52 28 9 6 4 1 0 81 9 4814

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 38 30 15 4 4 9 1 75 9 3773
2019 Health care practitioners 44 32 15 9 0 0 0 76 9 32
2019 Federal regulators 37 31 16 6 6 4 0 71 13 225
2019 Compliance, inspection and enforcement 33 30 16 8 6 6 0 68 15 8741
2019 Communications or public affairs 38 32 14 5 3 8 0 76 9 366
2019 Access to information and privacy 48 29 12 3 2 5 0 81 6 370
2019 Security 41 33 10 7 3 6 0 78 11 227
2019 Science and technology 37 25 16 5 11 5 1 66 18 179
2019 Library services 51 17 11 9 0 8 3 77 10 33
2019 Legal services 40 30 15 6 6 4 0 72 13 139
2019 Administration and operations 39 33 12 7 4 5 0 76 11 2481
2019 Human resources 38 36 10 8 3 4 0 78 11 1036
2019 Financial management 41 35 11 8 3 4 0 78 10 686
2019 Procurement 44 40 10 4 1 0 0 84 6 66
2019 Real property 29 32 19 12 4 3 1 64 16 161
2019 Materiel management 36 33 11 7 4 8 1 77 11 131
2019 Information management 34 28 16 8 6 7 1 67 15 319
2019 Information technology 41 32 13 5 3 7 0 78 8 2423
2019 Internal audit 36 36 15 6 2 5 0 76 8 385
2019 Evaluation 31 40 15 3 4 7 1 77 7 190
2019 Data sciences 45 26 13 3 2 9 1 79 6 234
2019 Policy 37 29 13 9 5 7 0 70 16 377
2019 Project management 36 33 16 8 4 3 0 71 12 599
2019 Other services to the public 42 28 14 6 4 7 1 75 10 2144
2019 None of the above 36 30 15 6 5 8 1 72 11 3419
2018 Client contact centre 33 31 17 7 4 7 0 69 12 3442
2018 Health care practitioners 36 31 8 13 3 7 3 74 17 40
2018 Federal regulators 30 31 19 9 7 4 0 64 17 247
2018 Compliance, inspection and enforcement 29 30 17 9 8 7 0 63 19 8776
2018 Communications or public affairs 28 36 14 11 3 7 0 69 16 350
2018 Access to information and privacy 34 33 17 6 5 5 0 71 11 325
2018 Security 46 32 11 7 1 3 0 81 8 225
2018 Science and technology 28 33 16 5 11 7 0 66 17 170
2018 Library services 39 29 18 0 14 0 0 68 14 28
2018 Legal services 38 25 15 10 5 7 0 67 17 114
2018 Administration and operations 35 33 15 7 5 5 0 72 13 2398
2018 Human resources 33 39 13 8 4 4 0 74 12 1007
2018 Financial management 37 33 12 7 5 5 0 74 13 693
2018 Procurement 32 40 15 7 3 4 0 74 10 73
2018 Real property 32 35 12 6 9 6 0 71 16 145
2018 Materiel management 39 37 12 7 4 0 1 76 11 139
2018 Information management 35 32 14 6 6 6 0 72 13 303
2018 Information technology 35 33 15 5 4 8 0 74 10 2437
2018 Internal audit 31 32 19 8 6 5 0 66 14 385
2018 Evaluation 34 27 19 6 6 7 1 67 13 190
2018 Data sciences 35 29 15 5 7 9 0 71 13 167
2018 Policy 34 31 16 7 5 6 1 70 13 351
2018 Project management 34 34 14 9 6 3 0 70 16 539
2018 Other services to the public 36 28 15 6 6 8 0 70 13 1783
2018 None of the above 33 30 17 6 6 8 0 68 13 3114
2017 Client contact centre 33 32 15 6 5 9 0 72 12 3290
2017 Health care practitioners 27 40 11 15 4 0 4 70 19 27
2017 Federal regulators 24 35 11 11 8 10 0 66 22 235
2017 Compliance, inspection and enforcement 27 30 16 10 9 8 0 62 21 8868
2017 Communications or public affairs 33 34 10 8 4 11 0 76 13 328
2017 Access to information and privacy 45 29 10 5 5 6 0 78 11 270
2017 Security 36 33 13 7 5 4 0 73 13 246
2017 Science and technology 29 28 17 9 10 7 0 61 21 257
2017 Library services 24 34 14 7 3 18 0 70 13 29
2017 Legal services 21 40 17 10 5 6 0 65 16 111
2017 Administration and operations 35 34 13 8 5 6 0 73 14 2453
2017 Human resources 29 36 14 9 7 5 0 69 16 967
2017 Financial management 33 36 16 6 5 4 0 72 12 669
2017 Procurement 42 32 14 6 1 4 0 78 7 70
2017 Real property 30 33 11 10 10 5 1 68 21 120
2017 Materiel management 37 33 14 5 4 5 2 75 10 118
2017 Information management 33 33 12 9 6 7 0 71 16 265
2017 Information technology 35 33 14 5 4 9 0 75 10 2575
2017 Internal audit 26 37 18 7 6 7 0 67 13 280
2017 Evaluation 33 26 15 9 6 11 0 66 16 143
2017 Data sciences 36 32 19 5 1 6 1 73 6 180
2017 Policy 37 30 14 8 4 7 0 72 13 342
2017 Project management 35 36 14 7 6 3 0 72 13 515
2017 Other services to the public 35 30 15 6 5 9 0 71 13 1819
2017 None of the above 30 31 16 7 6 9 1 68 15 4597
2014 Client contact centre 32 33 15 7 4 9 0 72 12 3674
2014 Health care practitioners 50 26 10 3 8 3 0 79 11 38
2014 Federal regulators 31 34 17 5 5 7 0 71 11 277
2014 Compliance, inspection and enforcement 28 32 16 9 7 8 0 65 18 9900
2014 Communications or public affairs 35 34 13 8 3 6 0 74 12 337
2014 Access to information and privacy 38 33 16 5 0 7 1 77 6 246
2014 Security 32 39 10 9 3 7 0 77 13 246
2014 Science and technology 27 31 16 7 7 11 0 66 16 249
2014 Library services 44 33 6 3 0 13 0 89 4 30
2014 Legal services 36 33 15 6 6 3 0 71 13 125
2014 Administration and operations 36 33 13 8 5 6 0 73 13 3075
2014 Human resources 29 36 13 12 5 4 0 69 18 1095
2014 Financial management 34 36 13 7 5 5 0 74 12 816
2014 Procurement 42 29 14 8 1 5 0 75 10 73
2014 Real property 34 34 15 6 6 6 0 71 13 160
2014 Materiel management 35 39 9 11 3 2 1 76 14 164
2014 Information management 31 35 15 6 4 8 0 72 11 322
2014 Information technology 32 33 15 7 4 8 0 71 12 2846
2014 Internal audit 24 37 13 10 9 7 0 66 20 339
2014 Evaluation 28 36 12 11 5 8 0 70 17 180
2014 Other services to the public 33 31 14 7 5 9 0 70 14 2583
2014 None of the above 29 32 17 8 6 8 0 66 15 4816

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Client contact centre 34 32 17 8 5 4 0 69 13 3764
2019 Health care practitioners 40 44 6 6 3 0 0 84 10 31
2019 Federal regulators 35 31 19 7 7 1 0 67 14 223
2019 Compliance, inspection and enforcement 29 32 18 11 8 3 0 62 19 8714
2019 Communications or public affairs 35 35 13 11 4 2 0 71 15 361
2019 Access to information and privacy 45 31 11 7 3 3 0 79 10 369
2019 Security 38 37 11 6 5 3 0 77 12 228
2019 Science and technology 32 30 16 10 10 2 0 63 21 180
2019 Library services 35 24 24 15 3 0 0 58 18 32
2019 Legal services 35 33 13 8 8 3 0 70 16 138
2019 Administration and operations 37 32 15 9 5 2 0 71 14 2471
2019 Human resources 37 37 13 8 5 1 0 74 12 1032
2019 Financial management 37 34 14 8 4 2 0 72 13 684
2019 Procurement 36 38 20 4 1 0 0 75 6 66
2019 Real property 23 39 21 12 4 1 0 63 17 158
2019 Materiel management 36 31 13 5 6 8 1 74 12 131
2019 Information management 31 31 13 15 6 3 1 64 22 320
2019 Information technology 35 33 16 8 4 3 0 71 13 2418
2019 Internal audit 36 34 16 8 3 2 0 72 12 383
2019 Evaluation 32 38 15 8 4 3 1 72 12 189
2019 Data sciences 37 30 12 10 2 7 1 73 13 234
2019 Policy 31 37 12 12 6 1 0 69 19 376
2019 Project management 32 35 16 9 5 1 0 69 15 597
2019 Other services to the public 38 29 16 8 5 3 0 69 14 2144
2019 None of the above 34 29 17 9 6 4 0 66 16 3412
2018 Client contact centre 30 31 19 11 6 3 0 63 17 3421
2018 Health care practitioners 33 38 10 10 8 0 0 72 18 40
2018 Federal regulators 26 30 19 16 9 0 0 56 25 247
2018 Compliance, inspection and enforcement 24 31 18 13 11 2 0 57 25 8746
2018 Communications or public affairs 28 38 13 15 5 1 0 67 20 351
2018 Access to information and privacy 33 32 18 9 7 2 0 66 16 325
2018 Security 40 33 15 8 3 1 0 74 11 226
2018 Science and technology 22 34 17 11 13 3 0 58 25 170
2018 Library services 40 25 14 11 10 0 0 65 21 28
2018 Legal services 28 32 15 13 8 4 0 63 22 114
2018 Administration and operations 34 33 16 9 6 2 0 69 15 2398
2018 Human resources 29 40 15 9 5 2 0 70 14 1005
2018 Financial management 34 34 15 8 7 2 0 70 15 692
2018 Procurement 30 39 16 9 4 1 0 70 14 74
2018 Real property 32 35 13 10 9 2 0 68 19 144
2018 Materiel management 34 42 12 7 5 0 0 76 12 139
2018 Information management 32 32 15 11 7 2 0 66 19 301
2018 Information technology 29 35 17 10 6 3 0 66 17 2428
2018 Internal audit 27 33 20 10 8 2 0 62 18 384
2018 Evaluation 34 25 21 11 6 3 1 61 18 191
2018 Data sciences 30 33 15 13 6 3 0 65 20 167
2018 Policy 29 38 15 10 7 1 0 68 17 351
2018 Project management 31 38 13 12 6 1 0 69 18 536
2018 Other services to the public 33 30 17 8 9 3 0 65 17 1777
2018 None of the above 30 30 19 10 7 4 0 63 18 3100
2017 Client contact centre 29 32 19 10 7 4 0 63 17 3292
2017 Health care practitioners 30 40 4 22 4 0 0 71 26 26
2017 Federal regulators 24 32 15 14 11 4 0 58 26 235
2017 Compliance, inspection and enforcement 22 30 18 15 12 3 0 54 28 8869
2017 Communications or public affairs 30 34 18 11 5 2 0 65 16 328
2017 Access to information and privacy 42 24 16 8 7 3 1 68 16 270
2017 Security 31 37 17 9 5 2 0 69 14 246
2017 Science and technology 25 29 18 13 13 3 0 55 26 255
2017 Library services 31 28 10 18 7 7 0 63 26 29
2017 Legal services 21 41 14 14 8 4 0 63 22 111
2017 Administration and operations 32 35 16 10 6 2 0 68 16 2454
2017 Human resources 26 39 14 11 8 1 0 67 19 965
2017 Financial management 33 35 15 8 6 2 0 70 14 670
2017 Procurement 39 35 14 10 1 0 0 74 11 70
2017 Real property 28 32 18 7 13