2019 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 94. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 34 51 6 5 3 0 0 85 8 88
2014 CR-02 45 44 11 0 0 0 0 89 0 17
2014 CR-03 30 60 5 2 2 0 0 90 5 37
2014 CR-04 33 39 7 14 7 0 0 72 21 27

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 68 26 3 1 1 1 0 95 2 88
2014 CR-02 84 16 0 0 0 0 0 100 0 17
2014 CR-03 66 29 2 0 0 2 0 98 0 37
2014 CR-04 57 28 7 4 4 0 0 86 7 27

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 51 37 7 3 2 0 0 88 5 89
2014 CR-02 67 33 0 0 0 0 0 100 0 17
2014 CR-03 45 46 5 2 2 0 0 90 5 37
2014 CR-04 42 31 17 7 3 0 0 73 10 28

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 32 43 8 9 7 0 0 75 17 89
2014 CR-02 40 44 11 0 5 0 0 84 5 17
2014 CR-03 33 46 10 7 5 0 0 78 12 37
2014 CR-04 21 45 7 14 14 0 0 66 27 28

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 31 45 12 5 6 0 0 76 11 89
2014 CR-02 40 44 11 5 0 0 0 84 5 17
2014 CR-03 33 46 14 2 5 0 0 78 7 37
2014 CR-04 21 49 14 3 14 0 0 69 17 28

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 28 36 18 7 6 3 1 67 14 89
2014 CR-02 34 33 22 0 5 5 0 71 6 17
2014 CR-03 32 36 14 7 7 2 0 71 15 37
2014 CR-04 14 45 21 7 7 3 3 63 15 28
Top of Page

Leadership

Immediate supervisor

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 39 39 10 5 2 5 0 82 8 89
2014 CR-02 33 39 5 11 0 11 0 82 12 17
2014 CR-03 45 36 10 2 5 2 0 83 7 37
2014 CR-04 31 38 17 7 0 7 0 74 7 28

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 40 38 11 6 3 1 0 79 9 88
2014 CR-02 33 50 5 5 5 0 0 84 11 17
2014 CR-03 46 29 15 5 5 0 0 75 10 36
2014 CR-04 34 38 14 10 0 3 0 75 11 28

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 49 31 10 6 2 1 0 81 8 89
2014 CR-02 39 34 16 11 0 0 0 73 11 17
2014 CR-03 50 36 7 2 5 0 0 86 7 37
2014 CR-04 55 17 14 10 0 3 0 75 11 28

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 23 39 18 7 4 8 1 68 13 88
2014 CR-02 18 35 24 6 12 6 0 57 18 16
2014 CR-03 32 34 17 7 2 7 0 71 10 37
2014 CR-04 10 42 21 10 3 10 3 60 16 28

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 24 37 20 11 4 3 1 63 16 88
2014 CR-02 24 35 12 17 0 12 0 67 20 16
2014 CR-03 32 31 27 7 2 0 0 64 10 37
2014 CR-04 10 38 21 17 10 0 3 50 28 28

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 17 38 19 15 5 5 1 59 21 88
2014 CR-02 12 42 12 23 0 12 0 60 26 16
2014 CR-03 25 34 22 12 5 2 0 60 17 37
2014 CR-04 7 38 21 17 10 3 3 48 29 28

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 18 40 17 8 8 7 1 63 18 88
2014 CR-02 24 29 23 6 12 6 0 57 18 16
2014 CR-03 23 43 12 10 7 5 0 69 18 37
2014 CR-04 10 34 21 10 10 11 3 52 24 28
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 23 38 16 11 9 0 3 63 21 87
2014 CR-02 51 22 11 11 5 0 0 73 16 17
2014 CR-03 28 38 17 5 7 0 5 70 13 37
2014 CR-04 4 41 18 15 18 0 4 47 34 26

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 41 38 12 7 0 1 0 80 7 89
2014 CR-02 33 50 11 5 0 0 0 84 5 17
2014 CR-03 42 36 12 7 0 2 0 80 7 37
2014 CR-04 42 34 14 10 0 0 0 76 10 28

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 37 34 12 15 3 0 0 71 18 88
2014 CR-02 56 11 11 16 5 0 0 67 22 17
2014 CR-03 29 48 8 10 5 0 0 77 15 36
2014 CR-04 31 28 21 21 0 0 0 59 21 28

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 26 40 15 9 5 4 0 69 15 89
2014 CR-02 23 22 33 11 0 11 0 51 12 17
2014 CR-03 33 41 14 5 7 0 0 74 12 37
2014 CR-04 14 45 10 17 7 7 0 63 26 28

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 22 34 14 11 15 2 1 58 27 89
2014 CR-02 23 16 27 22 5 5 0 42 29 17
2014 CR-03 25 46 14 5 7 2 0 73 12 37
2014 CR-04 17 31 7 17 24 0 3 50 43 28

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 25 33 17 10 12 1 1 60 23 89
2014 CR-02 40 16 16 0 22 5 0 59 23 17
2014 CR-03 28 34 19 10 10 0 0 62 19 37
2014 CR-04 17 38 10 21 14 0 0 55 34 28

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 30 39 11 11 6 1 2 70 18 89
2014 CR-02 45 27 5 11 11 0 0 73 22 17
2014 CR-03 37 36 10 10 5 0 2 75 15 37
2014 CR-04 14 38 21 17 7 3 0 54 25 28

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 29 46 13 5 6 1 0 75 11 89
2014 CR-02 40 38 11 0 11 0 0 78 11 17
2014 CR-03 30 44 14 7 5 0 0 74 12 37
2014 CR-04 21 49 14 7 7 3 0 72 14 28

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 37 40 6 7 6 2 1 80 14 88
2014 CR-02 62 22 5 0 0 5 5 94 0 17
2014 CR-03 35 41 7 10 5 2 0 78 15 37
2014 CR-04 21 47 7 11 14 0 0 68 25 27

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 54 29 8 5 2 0 1 84 7 89
2014 CR-02 73 16 0 5 5 0 0 89 11 17
2014 CR-03 54 31 10 2 2 0 0 86 5 37
2014 CR-04 48 25 14 10 0 0 3 75 11 28

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 52 31 7 3 6 0 0 84 9 89
2014 CR-02 39 28 11 5 16 0 0 67 22 17
2014 CR-03 49 36 5 5 5 0 0 86 10 37
2014 CR-04 62 24 10 0 3 0 0 86 3 28

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2014 CR 16 52 32 89
2014 CR-02 16 56 27 17
2014 CR-03 17 56 27 37
2014 CR-04 17 45 38 28

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2014 CR 26 47 20 7 9999 0 14
Top of Page

Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 47 38 9 3 1 2 0 86 4 88
2014 CR-02 56 33 11 0 0 0 0 89 0 17
2014 CR-03 52 38 7 0 0 2 0 93 0 37
2014 CR-04 36 32 14 11 4 4 0 71 15 27

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 37 43 12 2 3 3 0 82 5 89
2014 CR-02 27 45 16 5 0 5 0 77 6 17
2014 CR-03 47 36 10 2 5 0 0 83 7 37
2014 CR-04 28 45 17 0 3 7 0 78 4 28

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 8 24 40 12 7 2 7 20 36 88
2014 CR-02 5 22 62 5 5 0 0 11 27 17
2014 CR-03 8 18 38 13 8 3 14 25 30 36
2014 CR-04 14 27 34 10 7 3 3 19 44 28

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 7 13 28 26 11 6 8 43 24 88
2014 CR-02 5 11 27 51 5 0 0 56 16 17
2014 CR-03 5 14 26 24 12 8 10 44 23 37
2014 CR-04 14 10 34 10 14 7 10 30 29 28

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 10 17 24 19 12 8 10 38 33 88
2014 CR-02 16 23 33 11 11 5 0 24 42 17
2014 CR-03 7 17 14 24 15 10 13 50 31 37
2014 CR-04 14 14 31 10 11 7 14 27 35 28

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 7 15 26 22 16 3 11 44 26 86
2014 CR-02 6 12 25 38 12 6 0 54 20 15
2014 CR-03 2 19 26 14 22 0 15 43 25 37
2014 CR-04 17 10 27 17 11 3 14 34 33 28

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 8 17 32 16 15 4 8 35 28 88
2014 CR-02 5 27 27 18 16 0 5 36 35 17
2014 CR-03 10 17 32 14 15 2 10 33 30 37
2014 CR-04 10 10 38 14 18 3 7 35 23 28

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 10 14 25 19 18 6 9 44 28 87
2014 CR-02 5 11 38 16 29 0 0 45 16 17
2014 CR-03 10 10 21 23 22 5 8 52 24 35
2014 CR-04 14 14 21 17 11 7 17 37 36 28

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 5 22 25 18 12 5 12 37 33 87
2014 CR-02 0 36 17 12 18 12 6 36 43 16
2014 CR-03 3 26 25 20 13 3 11 38 33 36
2014 CR-04 14 10 31 14 11 3 17 31 30 28

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 48 32 6 7 5 1 0 81 12 89
2014 CR-02 51 33 0 11 0 5 0 88 12 17
2014 CR-03 52 31 7 5 5 0 0 83 10 37
2014 CR-04 42 27 10 10 10 0 0 69 21 28

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 38 45 5 8 2 0 1 84 10 89
2014 CR-02 34 39 16 5 5 0 0 73 11 17
2014 CR-03 45 41 5 7 2 0 0 86 10 37
2014 CR-04 28 55 0 14 0 0 3 86 14 28

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 41 41 6 6 2 2 1 85 8 89
2014 CR-02 45 33 5 11 0 5 0 83 12 17
2014 CR-03 52 36 7 2 2 0 0 88 5 37
2014 CR-04 25 48 7 10 3 3 3 78 15 28

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 37 48 7 1 2 5 0 89 3 89
2014 CR-02 29 49 5 0 0 16 0 93 0 17
2014 CR-03 52 36 7 0 5 0 0 88 5 37
2014 CR-04 21 62 10 3 0 3 0 86 4 28

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 41 47 4 4 3 0 0 89 7 89
2014 CR-02 45 38 5 11 0 0 0 84 11 17
2014 CR-03 50 38 5 2 5 0 0 88 7 37
2014 CR-04 25 65 3 3 3 0 0 90 7 28

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 39 30 13 7 6 3 1 72 14 89
2014 CR-02 33 40 16 5 5 0 0 73 11 17
2014 CR-03 47 29 12 7 5 0 0 76 12 37
2014 CR-04 24 24 17 10 10 11 3 56 24 28

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 38 43 6 5 3 4 0 85 9 88
2014 CR-02 42 53 0 0 0 6 0 100 0 16
2014 CR-03 42 38 7 10 0 2 0 83 10 37
2014 CR-04 31 45 10 3 3 7 0 82 7 28

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 27 26 17 10 12 8 0 58 24 88
2014 CR-02 30 29 17 6 6 12 0 67 13 16
2014 CR-03 35 29 19 7 7 2 0 66 15 37
2014 CR-04 17 25 14 21 17 7 0 45 40 28

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 47 37 6 7 2 0 0 85 9 89
2014 CR-02 49 29 11 11 0 0 0 78 11 17
2014 CR-03 45 43 7 0 5 0 0 88 5 37
2014 CR-04 42 38 3 17 0 0 0 79 17 28

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 43 35 8 8 4 1 0 79 12 89
2014 CR-02 45 22 16 5 11 0 0 67 16 17
2014 CR-03 42 43 5 5 5 0 0 86 10 37
2014 CR-04 45 27 10 14 0 3 0 75 14 28

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 49 37 8 5 1 0 0 85 6 88
2014 CR-02 50 44 0 5 0 0 0 95 5 17
2014 CR-03 54 34 7 5 0 0 0 88 5 37
2014 CR-04 47 25 18 7 4 0 0 72 11 27

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 63 21 7 6 2 0 1 84 8 89
2014 CR-02 78 11 0 6 5 0 0 89 11 17
2014 CR-03 69 17 10 2 0 0 2 88 2 37
2014 CR-04 34 38 10 14 3 0 0 73 17 28

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 62 16 4 8 5 0 4 81 14 89
2014 CR-02 67 5 5 6 11 0 5 76 18 17
2014 CR-03 71 19 2 2 2 0 2 93 5 37
2014 CR-04 45 21 7 14 7 0 7 70 22 28

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 65 19 8 4 0 1 3 87 4 89
2014 CR-02 73 5 11 5 0 0 5 83 6 17
2014 CR-03 76 14 2 2 0 2 2 95 3 37
2014 CR-04 45 35 17 0 0 0 3 82 0 28

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 22 37 15 5 3 15 3 71 10 89
2014 CR-02 16 34 22 5 5 16 0 60 13 17
2014 CR-03 32 29 17 0 0 17 5 78 0 37
2014 CR-04 10 42 10 14 7 14 3 63 25 28

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 32 42 12 5 2 7 0 79 8 89
2014 CR-02 27 34 16 5 5 11 0 69 12 17
2014 CR-03 47 36 10 0 0 7 0 90 0 37
2014 CR-04 14 49 14 14 3 7 0 67 18 28

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 21 41 17 4 4 9 4 71 10 89
2014 CR-02 11 56 16 5 0 11 0 75 6 17
2014 CR-03 30 34 14 2 2 8 10 77 6 37
2014 CR-04 10 45 17 7 7 14 0 64 16 28

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 33 43 13 4 2 5 0 79 6 89
2014 CR-02 34 33 16 5 0 11 0 75 6 17
2014 CR-03 45 43 7 0 2 2 0 90 2 37
2014 CR-04 14 45 24 7 3 7 0 63 11 28

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CR 21 79 88
2014 CR-02 27 73 17
2014 CR-03 18 82 36
2014 CR-04 24 76 28

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2014 CR 78 22 18

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2014 CR 53 40 0 7 0 0 0 93 7 15
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