2019 Public Service Employee Survey Results by Theme for the Public Service by Question 95. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 7. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 36 39 13 7 5 0 0 75 12 11013
2019 Health care practitioners 36 41 11 7 5 0 0 77 12 2147
2019 Federal regulators 38 39 11 8 4 0 0 77 12 4102
2019 Compliance, inspection and enforcement 33 41 13 8 5 0 0 74 13 16717
2019 Communications or public affairs 39 40 10 7 3 0 0 80 11 4972
2019 Access to information and privacy 43 35 12 7 3 0 0 78 10 1594
2019 Security 25 33 15 11 15 0 0 58 26 5249
2019 Science and technology 40 41 10 6 3 0 0 81 9 10974
2019 Library services 41 40 9 5 5 0 0 82 10 503
2019 Legal services 40 41 10 6 3 0 0 81 10 3217
2019 Administration and operations 39 38 11 7 4 0 0 77 11 26261
2019 Human resources 41 38 10 6 4 0 0 80 10 9847
2019 Financial management 38 40 12 6 3 0 0 79 9 7128
2019 Procurement 38 40 12 6 3 0 0 78 9 3129
2019 Real property 34 41 12 7 5 0 0 75 12 3382
2019 Materiel management 38 38 14 6 4 0 0 76 10 1718
2019 Information management 37 39 13 7 4 0 0 76 12 3834
2019 Information technology 37 40 12 7 4 0 0 77 12 11947
2019 Internal audit 35 42 12 7 4 0 0 77 10 1199
2019 Evaluation 37 42 9 8 3 0 0 79 11 1591
2019 Data sciences 40 41 9 7 3 0 0 81 10 2812
2019 Policy 40 39 9 7 4 0 0 79 11 9605
2019 Project management 38 40 10 8 4 0 0 78 12 7989
2019 Other services to the public 40 37 12 7 5 0 0 77 11 9244
2019 None of the above 37 37 12 8 6 0 0 74 14 16932
2018 Client contact centre 32 42 14 7 5 0 0 74 12 9985
2018 Health care practitioners 36 41 11 8 5 0 0 77 12 1981
2018 Federal regulators 33 43 11 8 5 0 0 77 13 4017
2018 Compliance, inspection and enforcement 28 44 13 9 6 0 0 72 15 16200
2018 Communications or public affairs 36 43 10 7 3 0 0 79 11 4491
2018 Access to information and privacy 36 40 12 7 4 0 0 76 11 1304
2018 Security 22 35 13 13 16 0 0 58 29 4464
2018 Science and technology 37 43 10 6 3 0 0 81 9 9749
2018 Library services 39 38 13 6 4 0 0 77 10 435
2018 Legal services 36 43 9 7 4 0 0 79 11 3171
2018 Administration and operations 35 41 12 8 5 0 0 76 12 23384
2018 Human resources 38 42 10 7 4 0 0 80 10 8401
2018 Financial management 35 42 11 7 4 0 0 78 11 6479
2018 Procurement 36 42 13 5 4 0 0 77 9 2717
2018 Real property 34 40 13 8 5 0 0 74 14 2785
2018 Materiel management 31 42 14 8 5 0 0 73 13 1469
2018 Information management 33 42 12 7 5 0 0 75 13 3457
2018 Information technology 32 42 13 8 5 0 0 75 13 10353
2018 Internal audit 33 44 12 7 4 0 0 78 11 1135
2018 Evaluation 36 45 9 6 3 0 0 81 10 1439
2018 Data sciences 39 42 10 6 3 0 0 80 9 2401
2018 Policy 36 43 9 8 4 0 0 79 12 8164
2018 Project management 35 42 11 8 4 0 0 78 11 6919
2018 Other services to the public 37 40 12 7 4 0 0 77 11 8216
2018 None of the above 34 40 12 8 6 0 0 74 14 14773
2017 Client contact centre 31 45 13 7 4 0 0 76 11 10116
2017 Health care practitioners 38 42 8 7 5 0 0 80 12 2144
2017 Federal regulators 34 44 9 8 5 0 0 78 13 4027
2017 Compliance, inspection and enforcement 27 45 12 10 6 0 0 72 16 16387
2017 Communications or public affairs 35 46 8 8 3 0 0 81 11 4250
2017 Access to information and privacy 36 43 9 6 4 0 0 80 10 1278
2017 Security 22 38 14 11 14 0 0 60 26 4927
2017 Science and technology 38 44 9 6 3 0 0 82 9 11125
2017 Library services 41 43 7 5 3 0 0 84 9 512
2017 Legal services 37 44 8 7 3 0 0 81 10 3457
2017 Administration and operations 33 44 11 7 5 0 0 77 12 25910
2017 Human resources 36 44 10 7 4 0 0 80 10 8333
2017 Financial management 33 46 11 7 4 0 0 79 10 6787
2017 Procurement 33 47 12 5 3 0 0 80 8 2793
2017 Real property 33 44 11 7 5 0 0 77 12 2947
2017 Materiel management 32 45 12 6 4 0 0 78 10 1528
2017 Information management 31 44 12 8 5 0 0 75 14 3686
2017 Information technology 32 44 11 8 5 0 0 76 13 11577
2017 Internal audit 32 46 12 6 3 0 0 79 9 974
2017 Evaluation 37 44 9 7 3 0 0 81 10 1331
2017 Data sciences 35 46 9 6 3 0 0 81 10 2216
2017 Policy 36 44 8 7 4 0 0 80 11 8120
2017 Project management 35 45 9 7 4 0 0 79 11 7148
2017 Other services to the public 37 41 10 7 4 0 0 78 11 8273
2017 None of the above 34 42 11 8 5 0 0 76 13 21022
2014 Client contact centre 28 46 13 7 5 0 0 75 12 10907
2014 Health care practitioners 32 45 9 9 5 0 0 78 14 2488
2014 Federal regulators 31 44 10 9 6 0 0 75 15 4882
2014 Compliance, inspection and enforcement 27 46 12 9 6 0 0 73 15 19029
2014 Communications or public affairs 33 44 10 9 4 0 0 76 13 4590
2014 Access to information and privacy 35 42 11 8 4 0 0 77 12 1325
2014 Security 22 40 16 12 11 0 0 62 22 6371
2014 Science and technology 33 46 10 8 4 0 0 79 11 10894
2014 Library services 34 42 10 10 5 0 0 76 14 520
2014 Legal services 34 46 10 8 3 0 0 79 11 3614
2014 Administration and operations 30 44 12 9 5 0 0 74 14 29217
2014 Human resources 33 44 10 9 4 0 0 77 13 8778
2014 Financial management 31 45 12 8 4 0 0 76 12 7445
2014 Procurement 28 47 13 7 5 0 0 75 12 2961
2014 Real property 30 45 11 9 5 0 0 75 14 3469
2014 Materiel management 29 45 12 8 5 0 0 75 13 1940
2014 Information management 29 43 13 9 6 0 0 72 15 4629
2014 Information technology 28 44 12 9 6 0 0 73 15 13578
2014 Internal audit 28 48 12 8 4 0 0 76 12 1096
2014 Evaluation 29 46 12 9 4 0 0 75 13 1670
2014 Other services to the public 33 44 11 7 5 0 0 77 12 11741
2014 None of the above 30 43 12 9 6 0 0 74 14 26763

Question 11. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 28 36 17 11 7 0 0 65 18 10990
2019 Health care practitioners 27 36 15 12 9 0 0 64 21 2141
2019 Federal regulators 33 35 14 11 7 0 0 68 18 4091
2019 Compliance, inspection and enforcement 24 37 16 12 10 0 0 61 23 16682
2019 Communications or public affairs 39 36 10 9 5 0 0 76 14 4967
2019 Access to information and privacy 39 32 14 9 6 0 0 71 15 1589
2019 Security 19 27 16 15 22 0 0 47 37 5233
2019 Science and technology 32 38 14 10 6 0 0 70 16 10941
2019 Library services 35 37 13 9 7 0 0 71 16 500
2019 Legal services 31 35 12 12 9 0 0 67 21 3211
2019 Administration and operations 36 35 13 9 6 0 0 71 16 26204
2019 Human resources 39 36 11 8 5 0 0 75 13 9823
2019 Financial management 36 38 13 7 5 0 0 75 12 7106
2019 Procurement 34 38 14 9 5 0 0 72 14 3134
2019 Real property 30 38 14 10 8 0 0 68 18 3373
2019 Materiel management 32 34 17 10 7 0 0 66 17 1718
2019 Information management 34 36 14 10 6 0 0 70 16 3830
2019 Information technology 36 37 13 8 5 0 0 73 14 11923
2019 Internal audit 34 39 15 8 5 0 0 73 12 1199
2019 Evaluation 32 38 14 10 5 0 0 70 15 1589
2019 Data sciences 39 37 11 8 5 0 0 76 13 2805
2019 Policy 40 36 10 9 5 0 0 76 14 9576
2019 Project management 34 37 12 10 6 0 0 72 16 7961
2019 Other services to the public 31 34 15 11 8 0 0 65 20 9229
2019 None of the above 29 34 15 12 10 0 0 64 21 16888
2018 Client contact centre 25 39 17 11 7 0 0 64 18 10003
2018 Health care practitioners 25 37 14 14 10 0 0 62 24 1977
2018 Federal regulators 28 38 14 11 9 0 0 66 20 4040
2018 Compliance, inspection and enforcement 22 36 16 14 12 0 0 58 26 16244
2018 Communications or public affairs 35 39 11 10 5 0 0 74 15 4492
2018 Access to information and privacy 33 37 14 9 7 0 0 70 16 1306
2018 Security 16 27 15 16 25 0 0 44 41 4465
2018 Science and technology 28 40 14 11 6 0 0 68 17 9776
2018 Library services 31 39 12 10 8 0 0 70 17 435
2018 Legal services 29 36 12 13 10 0 0 65 23 3191
2018 Administration and operations 33 37 13 10 7 0 0 70 17 23414
2018 Human resources 36 38 11 9 6 0 0 74 14 8414
2018 Financial management 33 40 13 9 5 0 0 73 14 6492
2018 Procurement 32 39 14 8 6 0 0 71 14 2719
2018 Real property 28 37 14 12 9 0 0 65 21 2794
2018 Materiel management 27 37 16 11 8 0 0 65 20 1473
2018 Information management 32 38 13 11 6 0 0 70 17 3477
2018 Information technology 32 39 14 9 6 0 0 71 15 10359
2018 Internal audit 34 37 14 9 6 0 0 71 14 1137
2018 Evaluation 32 39 12 10 6 0 0 72 16 1436
2018 Data sciences 35 40 12 8 5 0 0 75 13 2403
2018 Policy 37 37 11 10 6 0 0 74 15 8184
2018 Project management 31 39 13 10 6 0 0 71 16 6928
2018 Other services to the public 26 37 15 12 9 0 0 63 22 8237
2018 None of the above 25 36 15 12 11 0 0 62 23 14809
2017 Client contact centre 25 38 17 11 8 0 0 63 19 10104
2017 Health care practitioners 26 34 14 13 12 0 0 61 25 2136
2017 Federal regulators 28 37 12 12 10 0 0 66 22 4027
2017 Compliance, inspection and enforcement 19 35 17 14 14 0 0 55 29 16378
2017 Communications or public affairs 34 39 11 10 6 0 0 73 16 4246
2017 Access to information and privacy 36 36 13 8 7 0 0 72 15 1276
2017 Security 15 26 16 16 26 0 0 42 42 4917
2017 Science and technology 29 39 13 10 7 0 0 69 18 11112
2017 Library services 33 36 13 10 6 0 0 70 17 510
2017 Legal services 28 37 12 12 11 0 0 65 23 3450
2017 Administration and operations 31 37 13 10 8 0 0 68 18 25875
2017 Human resources 35 38 12 9 6 0 0 73 15 8321
2017 Financial management 32 40 13 9 6 0 0 72 15 6777
2017 Procurement 30 40 15 9 6 0 0 71 15 2789
2017 Real property 26 38 15 11 9 0 0 65 20 2946
2017 Materiel management 28 39 15 9 8 0 0 68 17 1526
2017 Information management 31 37 15 10 7 0 0 68 18 3682
2017 Information technology 29 39 14 9 8 0 0 68 17 11573
2017 Internal audit 34 38 14 8 6 0 0 72 14 973
2017 Evaluation 32 40 13 8 7 0 0 72 15 1331
2017 Data sciences 32 42 12 8 5 0 0 74 13 2212
2017 Policy 35 38 10 10 7 0 0 73 17 8110
2017 Project management 31 39 13 10 7 0 0 70 17 7141
2017 Other services to the public 27 35 15 12 10 0 0 62 23 8265
2017 None of the above 26 35 16 12 11 0 0 61 23 20991

Question 12. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 34 11 4 2 0 0 84 6 10959
2019 Health care practitioners 55 33 8 3 1 0 0 88 4 2132
2019 Federal regulators 52 34 9 3 2 0 0 86 5 4072
2019 Compliance, inspection and enforcement 49 35 10 4 2 0 0 84 6 16580
2019 Communications or public affairs 51 34 9 4 2 0 0 85 6 4939
2019 Access to information and privacy 55 30 10 3 2 0 0 85 4 1578
2019 Security 41 34 13 4 7 0 0 76 11 5218
2019 Science and technology 55 33 8 2 1 0 0 88 4 10903
2019 Library services 56 32 8 2 2 0 0 88 4 494
2019 Legal services 54 34 8 2 2 0 0 89 4 3184
2019 Administration and operations 54 31 10 3 2 0 0 85 5 26087
2019 Human resources 54 33 9 3 2 0 0 87 4 9793
2019 Financial management 51 34 10 3 2 0 0 86 4 7086
2019 Procurement 54 33 8 3 2 0 0 87 4 3120
2019 Real property 53 34 8 3 2 0 0 87 5 3366
2019 Materiel management 59 28 10 1 1 0 0 87 3 1707
2019 Information management 51 33 11 3 2 0 0 84 5 3801
2019 Information technology 52 33 10 3 2 0 0 85 5 11870
2019 Internal audit 48 36 11 3 2 0 0 84 5 1183
2019 Evaluation 50 35 10 3 2 0 0 85 5 1584
2019 Data sciences 51 34 10 4 1 0 0 85 5 2796
2019 Policy 51 33 10 4 2 0 0 85 5 9534
2019 Project management 52 33 9 4 2 0 0 86 5 7923
2019 Other services to the public 56 30 9 3 2 0 0 86 5 9193
2019 None of the above 53 31 10 3 3 0 0 84 6 16823
2018 Client contact centre 48 36 10 3 2 0 0 84 5 9920
2018 Health care practitioners 55 33 7 4 1 0 0 88 5 1966
2018 Federal regulators 49 36 9 4 2 0 0 85 6 4010
2018 Compliance, inspection and enforcement 46 37 10 4 2 0 0 84 6 16156
2018 Communications or public affairs 49 36 10 4 2 0 0 85 6 4469
2018 Access to information and privacy 53 32 10 3 2 0 0 85 4 1301
2018 Security 40 36 12 6 6 0 0 76 12 4446
2018 Science and technology 53 35 8 2 1 0 0 89 4 9726
2018 Library services 53 35 9 2 1 0 0 88 3 434
2018 Legal services 51 36 8 3 1 0 0 88 4 3179
2018 Administration and operations 52 33 9 3 2 0 0 85 5 23293
2018 Human resources 52 35 9 3 2 0 0 87 4 8360
2018 Financial management 50 35 10 4 1 0 0 85 5 6461
2018 Procurement 53 34 8 3 1 0 0 88 4 2707
2018 Real property 52 34 9 3 2 0 0 86 4 2780
2018 Materiel management 54 33 9 3 2 0 0 87 4 1465
2018 Information management 51 33 11 3 2 0 0 84 5 3459
2018 Information technology 49 35 10 4 2 0 0 84 6 10318
2018 Internal audit 47 39 9 3 2 0 0 86 5 1136
2018 Evaluation 50 38 7 3 2 0 0 88 5 1433
2018 Data sciences 49 37 9 3 2 0 0 86 5 2389
2018 Policy 48 36 9 4 2 0 0 85 6 8137
2018 Project management 51 35 9 4 1 0 0 86 5 6898
2018 Other services to the public 55 32 9 3 2 0 0 87 5 8181
2018 None of the above 53 32 9 3 2 0 0 85 6 14739
2017 Client contact centre 49 37 9 3 2 0 0 86 4 10100
2017 Health care practitioners 57 32 7 3 1 0 0 89 4 2139
2017 Federal regulators 53 34 8 3 2 0 0 87 5 4017
2017 Compliance, inspection and enforcement 48 36 10 4 2 0 0 84 6 16350
2017 Communications or public affairs 50 37 8 3 1 0 0 87 5 4238
2017 Access to information and privacy 53 35 8 2 2 0 0 89 4 1275
2017 Security 42 36 12 6 5 0 0 78 10 4911
2017 Science and technology 56 34 7 2 1 0 0 90 3 11104
2017 Library services 60 31 5 3 1 0 0 91 4 511
2017 Legal services 55 34 6 3 1 0 0 89 4 3440
2017 Administration and operations 53 33 9 3 2 0 0 87 5 25856
2017 Human resources 52 36 8 3 1 0 0 88 4 8316
2017 Financial management 51 37 8 3 1 0 0 88 4 6770
2017 Procurement 53 36 8 2 1 0 0 89 3 2787
2017 Real property 55 33 8 3 1 0 0 88 4 2936
2017 Materiel management 58 31 7 2 1 0 0 89 4 1519
2017 Information management 51 34 10 3 2 0 0 85 5 3679
2017 Information technology 50 35 9 3 2 0 0 86 5 11545
2017 Internal audit 51 37 8 3 1 0 0 88 4 973
2017 Evaluation 53 35 8 2 1 0 0 88 4 1328
2017 Data sciences 50 37 9 3 1 0 0 87 4 2212
2017 Policy 49 36 8 4 2 0 0 86 5 8110
2017 Project management 52 36 8 3 1 0 0 88 4 7141
2017 Other services to the public 57 31 7 3 1 0 0 88 4 8254
2017 None of the above 54 32 9 3 2 0 0 86 5 20966
2014 Client contact centre 57 31 8 2 2 0 0 88 4 10910
2014 Health care practitioners 63 28 6 2 1 0 0 91 3 2484
2014 Federal regulators 58 30 7 4 2 0 0 87 6 4880
2014 Compliance, inspection and enforcement 56 31 9 3 2 0 0 87 5 19017
2014 Communications or public affairs 57 30 9 3 1 0 0 87 5 4583
2014 Access to information and privacy 65 25 7 2 1 0 0 91 3 1325
2014 Security 50 32 11 3 4 0 0 82 7 6367
2014 Science and technology 60 29 7 2 1 0 0 90 3 10892
2014 Library services 58 30 8 2 2 0 0 88 4 520
2014 Legal services 62 30 6 2 1 0 0 91 3 3614
2014 Administration and operations 61 28 8 2 1 0 0 89 4 29196
2014 Human resources 62 28 7 2 1 0 0 90 3 8775
2014 Financial management 60 30 7 2 1 0 0 90 3 7437
2014 Procurement 61 29 7 2 1 0 0 90 3 2957
2014 Real property 63 27 7 2 1 0 0 90 3 3466
2014 Materiel management 64 25 7 2 1 0 0 90 3 1934
2014 Information management 59 28 8 3 2 0 0 88 4 4628
2014 Information technology 58 29 8 3 2 0 0 87 4 13564
2014 Internal audit 56 31 10 2 2 0 0 87 3 1097
2014 Evaluation 55 33 8 3 1 0 0 88 4 1669
2014 Other services to the public 62 27 7 2 1 0 0 90 3 11736
2014 None of the above 59 28 8 2 2 0 0 88 4 26739

Question 16. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 40 39 12 5 4 0 0 79 9 11017
2019 Health care practitioners 43 39 10 5 2 0 0 82 8 2140
2019 Federal regulators 42 40 10 6 2 0 0 82 8 4106
2019 Compliance, inspection and enforcement 39 41 12 6 3 0 0 79 9 16693
2019 Communications or public affairs 46 37 9 5 2 0 0 84 7 4978
2019 Access to information and privacy 48 36 9 5 2 0 0 83 7 1591
2019 Security 33 38 15 7 7 0 0 71 14 5254
2019 Science and technology 46 39 9 4 2 0 0 85 6 10973
2019 Library services 45 37 10 3 4 0 0 82 8 502
2019 Legal services 44 40 9 5 2 0 0 83 8 3220
2019 Administration and operations 46 36 10 5 3 0 0 82 8 26240
2019 Human resources 46 37 9 5 2 0 0 84 7 9839
2019 Financial management 44 40 10 4 2 0 0 84 7 7123
2019 Procurement 45 39 9 4 3 0 0 84 7 3137
2019 Real property 44 38 10 5 3 0 0 82 8 3384
2019 Materiel management 45 38 11 4 2 0 0 83 6 1718
2019 Information management 43 37 11 5 3 0 0 81 8 3840
2019 Information technology 43 38 11 5 3 0 0 81 8 11961
2019 Internal audit 40 43 11 5 2 0 0 83 7 1202
2019 Evaluation 42 40 11 5 2 0 0 83 7 1596
2019 Data sciences 46 38 9 5 2 0 0 84 7 2813
2019 Policy 45 37 9 6 3 0 0 82 9 9616
2019 Project management 42 39 11 6 3 0 0 81 9 7992
2019 Other services to the public 47 35 10 5 3 0 0 82 8 9243
2019 None of the above 44 36 11 5 4 0 0 80 9 16927
2018 Client contact centre 38 40 12 6 4 0 0 78 10 10013
2018 Health care practitioners 42 39 10 6 2 0 0 81 8 1978
2018 Federal regulators 38 41 11 6 3 0 0 80 9 4041
2018 Compliance, inspection and enforcement 35 43 12 7 4 0 0 77 10 16270
2018 Communications or public affairs 42 39 10 6 2 0 0 82 8 4497
2018 Access to information and privacy 45 35 12 5 3 0 0 81 7 1309
2018 Security 30 38 16 9 7 0 0 68 16 4466
2018 Science and technology 43 41 9 4 2 0 0 84 6 9774
2018 Library services 41 39 12 5 3 0 0 80 8 435
2018 Legal services 40 40 11 5 3 0 0 80 8 3193
2018 Administration and operations 42 38 11 6 3 0 0 80 9 23438
2018 Human resources 43 40 9 5 3 0 0 83 8 8421
2018 Financial management 41 40 11 5 3 0 0 81 8 6497
2018 Procurement 43 39 11 4 3 0 0 83 6 2726
2018 Real property 41 37 12 6 3 0 0 79 9 2790
2018 Materiel management 41 41 10 5 3 0 0 82 8 1473
2018 Information management 41 39 12 6 3 0 0 80 9 3478
2018 Information technology 39 40 11 6 3 0 0 79 9 10379
2018 Internal audit 39 42 11 5 3 0 0 81 8 1137
2018 Evaluation 42 42 8 5 3 0 0 84 8 1437
2018 Data sciences 42 39 10 6 2 0 0 82 8 2408
2018 Policy 40 39 10 7 3 0 0 80 10 8186
2018 Project management 40 40 12 6 2 0 0 80 8 6943
2018 Other services to the public 44 36 11 5 3 0 0 81 8 8250
2018 None of the above 41 37 11 6 4 0 0 79 10 14834
2017 Client contact centre 37 41 12 5 4 0 0 79 9 10084
2017 Health care practitioners 43 39 9 5 3 0 0 82 8 2135
2017 Federal regulators 40 40 10 6 3 0 0 81 9 4007
2017 Compliance, inspection and enforcement 34 42 13 7 4 0 0 76 11 16317
2017 Communications or public affairs 43 40 9 5 2 0 0 83 8 4231
2017 Access to information and privacy 45 38 9 5 3 0 0 83 8 1278
2017 Security 30 40 15 8 7 0 0 70 15 4899
2017 Science and technology 45 40 9 5 2 0 0 85 7 11096
2017 Library services 49 37 8 4 2 0 0 85 7 510
2017 Legal services 41 40 9 6 3 0 0 81 9 3431
2017 Administration and operations 41 39 11 6 3 0 0 80 9 25808
2017 Human resources 43 40 10 5 3 0 0 83 8 8302
2017 Financial management 41 41 11 5 3 0 0 82 8 6753
2017 Procurement 41 43 10 4 2 0 0 84 6 2783
2017 Real property 42 39 11 5 3 0 0 81 8 2933
2017 Materiel management 45 38 10 4 3 0 0 83 7 1516
2017 Information management 39 40 11 6 4 0 0 79 9 3677
2017 Information technology 39 40 11 6 4 0 0 79 10 11538
2017 Internal audit 41 41 10 6 3 0 0 82 8 969
2017 Evaluation 44 38 10 5 2 0 0 83 7 1326
2017 Data sciences 42 41 9 4 3 0 0 84 7 2206
2017 Policy 41 39 10 7 3 0 0 80 10 8102
2017 Project management 40 40 10 6 3 0 0 81 9 7134
2017 Other services to the public 44 36 10 6 3 0 0 81 9 8245
2017 None of the above 42 38 11 5 4 0 0 79 9 20922
2014 Client contact centre 36 42 12 5 4 0 0 79 9 10902
2014 Health care practitioners 41 40 10 5 3 0 0 82 8 2482
2014 Federal regulators 40 40 11 7 3 0 0 80 10 4885
2014 Compliance, inspection and enforcement 36 42 12 6 4 0 0 78 10 19026
2014 Communications or public affairs 42 39 10 6 3 0 0 81 9 4590
2014 Access to information and privacy 47 36 9 4 3 0 0 83 8 1325
2014 Security 33 43 13 6 5 0 0 76 11 6359
2014 Science and technology 41 41 10 5 2 0 0 83 8 10886
2014 Library services 43 35 9 9 2 1 0 79 12 520
2014 Legal services 40 41 10 6 3 0 0 81 9 3615
2014 Administration and operations 40 39 11 6 4 0 0 79 10 29196
2014 Human resources 42 39 10 6 3 0 0 81 9 8767
2014 Financial management 40 41 11 5 3 0 0 81 8 7434
2014 Procurement 39 42 10 6 3 0 0 81 9 2956
2014 Real property 40 41 11 6 3 0 0 81 8 3463
2014 Materiel management 44 38 9 5 3 0 0 82 8 1939
2014 Information management 40 38 11 6 4 0 0 78 11 4627
2014 Information technology 37 40 12 7 4 0 0 78 10 13573
2014 Internal audit 38 42 11 7 3 0 0 80 9 1097
2014 Evaluation 38 40 12 6 4 0 0 79 9 1669
2014 Other services to the public 43 38 11 5 3 0 0 81 8 11733
2014 None of the above 40 38 12 6 4 0 0 78 10 26745

Question 51. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 41 32 14 7 5 1 0 74 12 10979
2019 Health care practitioners 30 32 18 11 9 1 0 62 20 2147
2019 Federal regulators 36 33 16 9 6 1 0 69 15 4095
2019 Compliance, inspection and enforcement 33 33 16 9 8 0 0 66 18 16688
2019 Communications or public affairs 45 31 12 7 4 1 0 77 11 4970
2019 Access to information and privacy 48 29 11 6 5 1 0 78 11 1582
2019 Security 22 24 19 14 20 1 0 47 34 5242
2019 Science and technology 38 34 15 8 4 0 0 73 12 10961
2019 Library services 39 31 14 9 6 1 0 71 15 500
2019 Legal services 35 31 17 10 7 0 0 66 17 3215
2019 Administration and operations 43 31 14 7 5 0 0 74 12 26204
2019 Human resources 46 32 12 6 4 0 0 78 10 9818
2019 Financial management 45 32 13 6 4 1 0 78 10 7118
2019 Procurement 44 31 14 6 4 1 0 75 10 3129
2019 Real property 36 33 15 8 6 0 0 70 15 3377
2019 Materiel management 39 31 16 8 6 0 0 70 14 1714
2019 Information management 42 31 14 8 5 0 0 73 13 3834
2019 Information technology 41 31 15 7 5 1 0 72 12 11923
2019 Internal audit 45 33 13 6 3 1 0 78 8 1192
2019 Evaluation 39 35 15 6 4 0 0 75 10 1593
2019 Data sciences 45 32 12 6 4 1 0 78 10 2804
2019 Policy 41 32 14 8 4 1 0 74 12 9601
2019 Project management 38 32 15 9 5 0 0 71 14 7980
2019 Other services to the public 39 31 14 8 7 0 0 71 15 9238
2019 None of the above 36 30 16 9 8 1 0 67 17 16891
2018 Client contact centre 37 34 15 7 6 1 0 72 13 9998
2018 Health care practitioners 27 30 20 12 10 1 0 57 23 1981
2018 Federal regulators 34 33 17 9 7 0 0 67 16 4027
2018 Compliance, inspection and enforcement 29 32 18 11 9 0 0 61 20 16235
2018 Communications or public affairs 40 32 15 8 4 1 0 73 12 4492
2018 Access to information and privacy 44 31 15 6 4 0 0 75 10 1301
2018 Security 19 24 19 15 22 0 0 43 38 4469
2018 Science and technology 34 35 17 8 5 0 0 69 13 9761
2018 Library services 35 33 19 7 5 1 0 69 12 435
2018 Legal services 31 33 17 11 8 0 0 64 19 3188
2018 Administration and operations 39 31 16 8 6 0 0 71 13 23390
2018 Human resources 42 33 14 7 4 1 0 75 11 8413
2018 Financial management 39 33 15 7 5 1 0 73 11 6487
2018 Procurement 41 32 16 6 5 0 0 73 11 2720
2018 Real property 32 31 19 10 8 0 0 63 18 2792
2018 Materiel management 33 32 19 8 7 1 0 66 15 1477
2018 Information management 39 32 16 7 5 1 0 72 12 3476
2018 Information technology 37 32 17 8 6 1 0 69 14 10352
2018 Internal audit 42 33 15 6 4 0 0 75 10 1136
2018 Evaluation 40 31 17 7 5 0 0 71 12 1434
2018 Data sciences 43 32 14 7 4 0 0 76 10 2395
2018 Policy 37 33 15 9 5 1 0 70 14 8184
2018 Project management 37 32 16 9 6 0 0 69 14 6911
2018 Other services to the public 35 31 17 9 7 0 0 66 16 8214
2018 None of the above 32 30 18 10 9 1 0 63 19 14797
2017 Client contact centre 35 35 16 8 5 1 0 71 13 10098
2017 Health care practitioners 28 31 19 11 10 1 0 60 21 2139
2017 Federal regulators 32 35 16 10 7 1 0 67 18 4024
2017 Compliance, inspection and enforcement 26 32 18 12 11 1 0 58 23 16363
2017 Communications or public affairs 39 33 15 8 5 1 0 72 13 4242
2017 Access to information and privacy 43 32 13 6 5 1 0 76 11 1280
2017 Security 17 26 19 17 21 1 0 43 38 4917
2017 Science and technology 34 35 16 9 5 1 0 70 14 11106
2017 Library services 35 35 16 8 5 1 0 70 13 513
2017 Legal services 32 33 16 11 8 1 0 65 19 3452
2017 Administration and operations 37 32 16 8 6 1 0 70 14 25865
2017 Human resources 40 34 14 7 4 1 0 74 11 8321
2017 Financial management 39 34 14 7 5 1 0 73 12 6784
2017 Procurement 38 35 15 7 5 1 0 73 12 2783
2017 Real property 31 34 16 10 8 0 0 66 18 2945
2017 Materiel management 35 33 18 8 6 0 0 68 14 1525
2017 Information management 38 33 16 7 6 1 0 71 13 3679
2017 Information technology 34 31 17 9 8 1 0 66 17 11550
2017 Internal audit 39 36 14 6 5 0 0 75 10 974
2017 Evaluation 39 33 16 7 5 0 0 73 12 1330
2017 Data sciences 42 32 14 7 4 0 0 75 10 2216
2017 Policy 36 33 15 9 6 1 0 69 15 8110
2017 Project management 35 33 16 9 6 0 0 69 15 7146
2017 Other services to the public 35 31 16 10 8 1 0 66 18 8269
2017 None of the above 31 31 18 10 9 1 0 63 19 20991
2014 Client contact centre 28 38 17 9 6 1 0 67 16 10916
2014 Health care practitioners 22 32 18 14 13 1 0 55 27 2487
2014 Federal regulators 28 35 16 12 8 0 0 64 20 4885
2014 Compliance, inspection and enforcement 25 35 17 13 10 1 0 60 23 19029
2014 Communications or public affairs 32 37 15 10 5 1 0 69 15 4590
2014 Access to information and privacy 40 34 14 7 5 1 0 74 12 1330
2014 Security 17 32 20 16 14 1 0 49 30 6376
2014 Science and technology 25 37 18 12 7 0 0 63 20 10894
2014 Library services 30 29 20 11 9 2 0 60 21 521
2014 Legal services 26 36 16 13 8 1 0 63 21 3614
2014 Administration and operations 31 35 16 10 7 1 0 67 17 29216
2014 Human resources 33 36 16 9 6 1 0 69 15 8774
2014 Financial management 33 36 16 9 6 1 0 70 14 7443
2014 Procurement 29 38 17 9 5 1 0 68 15 2960
2014 Real property 25 36 19 12 7 0 0 62 19 3466
2014 Materiel management 29 36 17 9 8 1 0 66 17 1938
2014 Information management 31 35 17 9 6 1 0 67 16 4631
2014 Information technology 28 33 18 11 8 1 0 62 20 13571
2014 Internal audit 33 36 17 9 5 1 0 69 14 1098
2014 Evaluation 28 37 17 11 7 1 0 66 18 1671
2014 Other services to the public 29 34 17 11 9 1 0 63 20 11746
2014 None of the above 26 35 18 11 9 1 0 61 21 26771

Question 52. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 38 35 14 8 5 0 0 73 12 10950
2019 Health care practitioners 29 34 17 11 8 0 0 63 19 2134
2019 Federal regulators 34 35 15 10 6 0 0 69 15 4084
2019 Compliance, inspection and enforcement 30 35 15 11 8 0 0 65 19 16629
2019 Communications or public affairs 44 33 12 8 3 0 0 77 11 4950
2019 Access to information and privacy 47 30 12 7 4 0 0 78 11 1576
2019 Security 22 26 18 16 18 0 0 48 34 5223
2019 Science and technology 35 36 15 9 4 0 0 71 13 10906
2019 Library services 38 33 14 9 5 0 0 72 14 498
2019 Legal services 33 34 15 12 6 0 0 68 18 3197
2019 Administration and operations 41 33 13 8 4 0 0 74 12 26097
2019 Human resources 45 34 11 7 3 0 0 79 10 9791
2019 Financial management 43 35 11 6 3 0 0 79 10 7097
2019 Procurement 42 34 14 6 4 0 0 76 10 3118
2019 Real property 34 35 16 9 6 0 0 70 14 3373
2019 Materiel management 36 34 14 9 6 0 0 71 15 1710
2019 Information management 41 32 14 8 4 0 0 74 12 3813
2019 Information technology 40 33 14 8 5 0 0 73 13 11889
2019 Internal audit 44 35 12 6 2 1 0 79 9 1190
2019 Evaluation 37 37 15 7 4 0 0 74 11 1581
2019 Data sciences 43 35 11 7 4 0 0 79 11 2805
2019 Policy 40 35 12 8 4 0 0 75 12 9565
2019 Project management 37 34 15 9 5 0 0 71 14 7929
2019 Other services to the public 37 33 14 10 6 0 0 70 16 9191
2019 None of the above 34 32 16 10 7 1 0 67 17 16845
2018 Client contact centre 34 37 15 8 5 0 0 72 13 9950
2018 Health care practitioners 27 33 19 13 8 0 0 60 21 1982
2018 Federal regulators 31 36 17 10 7 0 0 67 17 4018
2018 Compliance, inspection and enforcement 27 35 17 12 9 0 0 61 21 16171
2018 Communications or public affairs 39 36 13 8 4 0 0 75 12 4482
2018 Access to information and privacy 44 32 13 6 4 0 0 77 10 1296
2018 Security 18 25 19 17 20 0 0 44 37 4446
2018 Science and technology 31 38 16 10 4 0 0 69 14 9728
2018 Library services 34 38 14 9 5 1 0 73 14 434
2018 Legal services 30 36 15 12 7 0 0 65 19 3173
2018 Administration and operations 38 34 15 8 5 0 0 72 13 23253
2018 Human resources 41 35 13 7 4 0 0 77 11 8384
2018 Financial management 39 35 14 7 4 0 0 75 11 6451
2018 Procurement 40 35 14 7 4 0 0 75 11 2713
2018 Real property 31 33 19 10 7 0 0 64 18 2785
2018 Materiel management 31 35 17 9 7 0 0 67 16 1473
2018 Information management 37 35 15 8 4 0 0 73 12 3459
2018 Information technology 35 35 16 9 6 0 0 70 14 10336
2018 Internal audit 40 36 13 7 4 0 0 77 11 1134
2018 Evaluation 38 35 15 8 4 0 0 73 12 1428
2018 Data sciences 40 34 14 7 4 0 0 75 11 2389
2018 Policy 36 35 14 9 5 0 0 72 14 8142
2018 Project management 34 36 15 10 5 0 0 70 15 6890
2018 Other services to the public 33 33 17 10 7 0 0 66 17 8195
2018 None of the above 30 33 18 11 8 0 0 63 19 14757
2017 Client contact centre 32 38 16 8 5 0 0 71 13 10105
2017 Health care practitioners 27 35 17 11 9 0 0 62 20 2141
2017 Federal regulators 30 37 15 11 7 0 0 67 18 4025
2017 Compliance, inspection and enforcement 24 34 17 14 10 0 0 59 24 16370
2017 Communications or public affairs 38 36 13 8 4 0 0 75 12 4245
2017 Access to information and privacy 43 33 13 6 5 0 0 77 10 1279
2017 Security 16 28 19 18 19 0 0 44 37 4915
2017 Science and technology 31 38 15 10 5 0 0 70 15 11112
2017 Library services 35 37 15 8 4 1 0 73 12 512
2017 Legal services 31 35 14 13 7 0 0 66 20 3450
2017 Administration and operations 36 35 15 9 5 0 0 71 14 25892
2017 Human resources 40 36 13 7 4 0 0 77 11 8325
2017 Financial management 38 37 13 7 4 0 0 75 12 6776
2017 Procurement 37 38 14 7 4 0 0 75 11 2785
2017 Real property 30 36 15 12 7 0 0 66 19 2947
2017 Materiel management 34 36 16 8 6 0 0 70 14 1522
2017 Information management 37 36 15 8 5 0 0 73 12 3683
2017 Information technology 33 34 15 10 7 0 0 67 17 11563
2017 Internal audit 38 39 13 6 4 0 0 77 10 974
2017 Evaluation 38 36 14 7 5 0 0 74 12 1331
2017 Data sciences 41 36 13 7 3 0 0 77 10 2214
2017 Policy 36 36 13 10 5 0 0 72 15 8117
2017 Project management 33 37 14 10 6 0 0 71 15 7146
2017 Other services to the public 33 33 16 10 7 0 0 66 18 8264
2017 None of the above 30 34 16 11 8 1 0 64 19 20994
2014 Client contact centre 26 40 17 10 5 0 0 67 15 10916
2014 Health care practitioners 22 34 17 15 11 0 0 57 27 2488
2014 Federal regulators 27 37 15 13 7 0 0 64 21 4886
2014 Compliance, inspection and enforcement 23 36 16 14 10 0 0 59 25 19026
2014 Communications or public affairs 31 39 15 10 5 0 0 71 15 4591
2014 Access to information and privacy 41 34 13 7 4 0 0 75 12 1331
2014 Security 17 32 21 16 13 0 0 50 30 6373
2014 Science and technology 23 37 18 14 7 0 0 61 21 10889
2014 Library services 31 30 20 10 9 0 0 61 19 520
2014 Legal services 26 37 16 14 8 0 0 63 22 3615
2014 Administration and operations 31 37 15 10 6 0 0 68 17 29206
2014 Human resources 33 37 14 9 5 0 0 71 15 8770
2014 Financial management 33 38 15 9 5 0 0 71 14 7439
2014 Procurement 29 41 16 9 5 0 0 70 14 2958
2014 Real property 24 38 19 12 6 0 0 62 18 3467
2014 Materiel management 29 37 16 11 8 0 0 66 18 1939
2014 Information management 31 37 16 10 5 0 0 69 16 4627
2014 Information technology 28 36 17 12 8 0 0 64 19 13570
2014 Internal audit 33 37 16 8 5 0 0 71 14 1097
2014 Evaluation 28 39 14 13 5 0 0 67 18 1670
2014 Other services to the public 27 36 16 12 8 0 0 63 20 11747
2014 None of the above 25 36 17 12 8 1 0 62 21 26752

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 30 24 19 12 11 4 1 56 23 11018
2019 Health care practitioners 30 25 19 12 11 3 1 56 24 2141
2019 Federal regulators 33 27 19 10 8 3 1 62 19 4111
2019 Compliance, inspection and enforcement 29 25 19 13 10 3 0 57 24 16714
2019 Communications or public affairs 38 23 16 11 7 4 0 64 19 4971
2019 Access to information and privacy 39 24 18 9 7 3 1 65 17 1584
2019 Security 22 22 19 14 19 3 1 46 34 5249
2019 Science and technology 35 27 18 9 6 3 1 65 16 10972
2019 Library services 36 28 13 11 6 5 1 68 18 501
2019 Legal services 33 24 17 12 9 3 1 60 22 3222
2019 Administration and operations 37 24 17 10 8 3 0 64 19 26262
2019 Human resources 41 25 15 9 7 3 0 68 16 9837
2019 Financial management 40 26 16 9 6 3 0 67 16 7125
2019 Procurement 40 26 17 8 6 2 0 68 14 3141
2019 Real property 33 27 18 11 8 2 0 61 20 3386
2019 Materiel management 35 25 17 11 8 2 0 62 20 1717
2019 Information management 37 24 19 10 7 3 1 63 18 3846
2019 Information technology 38 26 18 10 6 3 0 66 16 11938
2019 Internal audit 36 29 17 8 5 4 0 68 14 1199
2019 Evaluation 34 26 19 12 6 3 0 62 19 1597
2019 Data sciences 38 26 16 10 6 3 1 67 17 2810
2019 Policy 36 26 17 12 7 3 0 64 19 9620
2019 Project management 35 26 18 12 7 3 1 62 19 7986
2019 Other services to the public 34 23 18 11 9 4 1 60 21 9258
2019 None of the above 33 24 18 11 9 4 1 59 21 16924
2018 Client contact centre 28 26 20 12 10 4 0 56 23 10020
2018 Health care practitioners 27 24 21 13 12 3 1 52 26 1988
2018 Federal regulators 32 25 19 13 8 3 0 58 22 4034
2018 Compliance, inspection and enforcement 26 26 20 14 11 3 0 54 26 16254
2018 Communications or public affairs 34 25 18 12 7 3 0 62 19 4499
2018 Access to information and privacy 38 24 19 10 6 3 0 64 16 1306
2018 Security 20 21 19 16 21 3 0 42 38 4475
2018 Science and technology 32 29 20 9 6 3 1 63 16 9773
2018 Library services 34 25 19 9 7 5 1 63 17 436
2018 Legal services 29 26 18 14 9 3 1 58 23 3190
2018 Administration and operations 35 25 17 11 8 3 0 62 20 23445
2018 Human resources 38 26 16 10 7 3 0 66 17 8438
2018 Financial management 37 26 18 10 7 2 0 64 18 6502
2018 Procurement 37 27 18 9 7 2 0 65 16 2722
2018 Real property 31 25 22 11 9 2 0 57 21 2793
2018 Materiel management 30 26 19 12 10 3 1 57 23 1478
2018 Information management 34 26 18 11 8 3 0 62 19 3474
2018 Information technology 34 26 19 10 7 3 0 62 18 10371
2018 Internal audit 35 27 19 11 6 2 1 64 17 1141
2018 Evaluation 34 26 20 10 6 4 0 62 17 1436
2018 Data sciences 36 25 18 11 7 3 0 63 18 2397
2018 Policy 32 26 18 12 8 3 1 60 21 8204
2018 Project management 33 26 19 12 8 3 0 60 20 6934
2018 Other services to the public 31 24 20 12 10 3 1 57 22 8236
2018 None of the above 30 24 19 12 11 4 1 56 23 14822
2017 Client contact centre 28 27 19 12 9 5 1 58 22 10107
2017 Health care practitioners 26 25 19 12 11 5 1 55 25 2141
2017 Federal regulators 30 26 18 12 9 4 0 59 22 4025
2017 Compliance, inspection and enforcement 24 26 19 14 12 5 0 53 27 16365
2017 Communications or public affairs 33 26 16 12 8 4 1 63 20 4243
2017 Access to information and privacy 36 25 18 10 7 4 0 64 17 1279
2017 Security 19 23 19 15 20 4 1 44 36 4918
2017 Science and technology 32 29 18 9 6 4 1 64 17 11114
2017 Library services 37 26 15 10 7 5 1 66 18 513
2017 Legal services 30 25 16 13 9 6 2 59 24 3452
2017 Administration and operations 34 24 18 11 8 4 1 61 20 25898
2017 Human resources 37 26 16 10 7 4 1 66 17 8322
2017 Financial management 35 27 16 10 8 3 0 64 19 6778
2017 Procurement 34 29 17 10 6 3 0 65 17 2787
2017 Real property 30 28 20 10 10 2 0 59 21 2946
2017 Materiel management 32 28 18 12 7 3 0 61 20 1526
2017 Information management 32 25 19 11 8 4 1 60 20 3680
2017 Information technology 32 26 19 11 9 4 0 60 20 11562
2017 Internal audit 33 26 19 9 7 5 1 63 17 974
2017 Evaluation 34 25 18 10 7 5 1 63 18 1331
2017 Data sciences 35 27 17 11 6 4 1 65 17 2215
2017 Policy 31 26 18 13 8 4 0 59 22 8110
2017 Project management 32 26 18 12 8 4 0 60 21 7147
2017 Other services to the public 31 25 18 11 10 4 1 59 22 8259
2017 None of the above 30 25 19 11 10 4 1 58 22 20987
2014 Client contact centre 24 27 19 13 10 5 1 55 25 10915
2014 Health care practitioners 25 25 17 13 13 6 1 54 28 2485
2014 Federal regulators 28 27 18 13 9 4 1 58 23 4881
2014 Compliance, inspection and enforcement 25 26 19 14 11 4 0 54 26 19030
2014 Communications or public affairs 30 26 17 13 8 4 1 60 23 4591
2014 Access to information and privacy 34 26 19 10 8 4 1 62 18 1331
2014 Security 19 24 21 15 16 4 1 46 32 6376
2014 Science and technology 28 28 20 11 7 4 1 60 19 10888
2014 Library services 31 23 17 13 11 5 1 57 25 520
2014 Legal services 29 26 17 12 9 5 1 59 23 3616
2014 Administration and operations 31 25 18 12 9 4 0 59 23 29214
2014 Human resources 32 25 17 12 9 3 1 60 23 8770
2014 Financial management 33 26 17 12 9 3 0 61 22 7443
2014 Procurement 30 28 19 12 8 3 0 60 21 2959
2014 Real property 27 27 20 13 9 3 1 57 23 3464
2014 Materiel management 31 26 19 11 10 2 0 58 22 1940
2014 Information management 31 25 19 11 9 4 1 58 22 4631
2014 Information technology 30 25 19 12 10 4 0 57 23 13567
2014 Internal audit 31 27 18 12 8 4 0 61 21 1097
2014 Evaluation 27 26 20 13 10 4 0 55 24 1671
2014 Other services to the public 29 25 19 13 10 5 1 56 24 11742
2014 None of the above 27 26 19 13 10 5 1 56 24 26767
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 35 25 19 5 4 2 11 68 10 11014
2019 Health care practitioners 40 29 18 4 4 1 4 73 8 2140
2019 Federal regulators 51 27 12 5 3 1 2 80 8 4108
2019 Compliance, inspection and enforcement 39 28 18 6 5 1 4 70 11 16705
2019 Communications or public affairs 55 24 10 4 2 1 3 83 6 4977
2019 Access to information and privacy 41 24 17 5 4 1 8 72 10 1589
2019 Security 32 28 21 7 8 1 3 63 15 5260
2019 Science and technology 45 30 14 5 3 1 3 78 8 10958
2019 Library services 43 26 11 8 3 2 8 76 12 501
2019 Legal services 42 26 16 6 3 2 5 73 10 3219
2019 Administration and operations 46 25 15 5 3 1 5 76 8 26260
2019 Human resources 52 25 12 4 2 1 4 81 6 9840
2019 Financial management 50 27 12 4 3 1 3 80 7 7135
2019 Procurement 45 27 17 4 3 1 3 75 7 3131
2019 Real property 46 30 14 4 3 1 2 78 7 3387
2019 Materiel management 40 30 18 5 4 1 3 73 9 1721
2019 Information management 45 26 16 4 3 1 5 75 8 3839
2019 Information technology 53 27 12 3 2 1 2 82 5 11940
2019 Internal audit 42 27 17 5 2 1 5 74 8 1195
2019 Evaluation 44 28 14 6 3 2 4 76 9 1596
2019 Data sciences 52 25 11 5 3 1 4 80 8 2811
2019 Policy 61 24 8 3 2 0 1 87 5 9611
2019 Project management 55 26 10 4 2 1 1 83 6 7985
2019 Other services to the public 36 26 19 5 5 2 7 68 11 9237
2019 None of the above 38 27 18 5 4 1 6 70 10 16951

Question 26. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 51 29 11 4 3 2 1 82 7 11004
2019 Health care practitioners 44 29 13 7 6 1 0 74 13 2145
2019 Federal regulators 49 27 11 7 5 1 1 77 11 4106
2019 Compliance, inspection and enforcement 45 29 12 6 5 2 0 76 12 16677
2019 Communications or public affairs 54 26 9 5 3 1 1 82 9 4967
2019 Access to information and privacy 55 23 10 5 3 2 1 81 9 1593
2019 Security 34 27 18 10 9 2 1 63 19 5244
2019 Science and technology 49 29 11 6 4 1 0 79 10 10954
2019 Library services 50 24 13 7 3 3 0 77 10 501
2019 Legal services 48 26 11 6 5 2 1 76 12 3219
2019 Administration and operations 51 26 11 5 4 2 1 79 10 26202
2019 Human resources 53 27 10 5 3 2 1 82 8 9816
2019 Financial management 53 28 10 4 3 2 0 82 8 7119
2019 Procurement 50 28 11 5 4 1 1 80 9 3134
2019 Real property 45 27 14 6 5 2 1 74 11 3385
2019 Materiel management 44 28 13 8 5 1 0 74 13 1718
2019 Information management 52 26 12 5 4 1 1 79 9 3835
2019 Information technology 54 27 10 4 3 1 1 82 7 11939
2019 Internal audit 49 31 11 5 3 1 1 82 8 1197
2019 Evaluation 53 27 9 5 4 1 1 81 9 1596
2019 Data sciences 57 25 8 4 3 2 1 84 8 2809
2019 Policy 55 26 9 5 3 1 1 82 9 9587
2019 Project management 51 27 11 6 4 1 0 79 10 7970
2019 Other services to the public 48 27 11 6 5 2 1 78 11 9224
2019 None of the above 45 28 13 6 5 2 1 75 12 16921
2018 Client contact centre 46 32 11 5 3 2 1 80 9 9987
2018 Health care practitioners 42 30 13 8 6 1 0 72 14 1983
2018 Federal regulators 46 29 11 7 5 1 0 77 12 4015
2018 Compliance, inspection and enforcement 42 31 12 7 6 2 0 74 13 16194
2018 Communications or public affairs 50 28 10 7 3 2 1 80 10 4481
2018 Access to information and privacy 51 27 10 5 4 2 1 80 9 1304
2018 Security 29 30 17 11 12 1 1 60 23 4452
2018 Science and technology 45 31 11 6 4 1 0 78 11 9733
2018 Library services 47 29 11 6 4 2 1 78 10 431
2018 Legal services 44 29 12 7 5 2 1 76 12 3188
2018 Administration and operations 48 28 11 6 4 2 1 78 11 23335
2018 Human resources 50 29 10 6 3 2 0 80 9 8405
2018 Financial management 48 30 11 5 4 2 0 80 9 6466
2018 Procurement 47 31 10 6 4 1 0 79 10 2727
2018 Real property 40 30 15 8 6 1 0 71 14 2778
2018 Materiel management 40 30 16 8 5 1 0 71 13 1467
2018 Information management 48 29 11 6 4 1 1 78 10 3464
2018 Information technology 48 30 11 5 4 2 1 80 9 10331
2018 Internal audit 48 30 10 5 4 2 1 80 9 1134
2018 Evaluation 50 29 11 5 4 2 1 80 9 1436
2018 Data sciences 53 27 9 5 3 1 1 82 9 2397
2018 Policy 50 28 9 6 4 2 0 81 10 8148
2018 Project management 47 30 10 6 4 2 0 79 10 6922
2018 Other services to the public 44 30 12 7 5 2 1 76 12 8207
2018 None of the above 42 29 13 7 7 2 1 72 14 14750
2017 Client contact centre 46 32 11 5 3 2 1 80 8 10126
2017 Health care practitioners 40 31 13 9 6 2 0 72 15 2144
2017 Federal regulators 45 31 10 7 5 1 1 77 12 4027
2017 Compliance, inspection and enforcement 40 32 12 8 6 2 1 74 14 16386
2017 Communications or public affairs 49 30 9 6 3 2 1 81 9 4250
2017 Access to information and privacy 50 29 10 5 3 2 1 81 9 1278
2017 Security 28 32 17 10 11 2 1 61 21 4925
2017 Science and technology 46 31 10 7 4 2 1 78 11 11122
2017 Library services 51 28 8 5 4 2 1 82 10 512
2017 Legal services 44 29 11 7 6 2 1 76 13 3453
2017 Administration and operations 46 30 11 6 4 2 1 79 10 25922
2017 Human resources 48 31 9 5 3 2 1 82 9 8333
2017 Financial management 49 30 10 5 4 1 0 80 9 6792
2017 Procurement 46 31 12 6 4 1 1 78 10 2792
2017 Real property 40 33 13 7 6 1 0 74 13 2948
2017 Materiel management 41 31 13 8 5 1 0 73 13 1524
2017 Information management 48 29 11 5 4 2 1 79 10 3685
2017 Information technology 46 32 11 5 3 2 1 80 9 11573
2017 Internal audit 46 33 9 5 4 2 1 82 9 976
2017 Evaluation 49 30 9 6 4 2 0 81 10 1331
2017 Data sciences 53 29 9 5 3 1 0 83 8 2216
2017 Policy 51 27 9 6 4 2 0 80 10 8123
2017 Project management 47 30 10 6 4 2 0 79 10 7149
2017 Other services to the public 45 29 12 7 5 2 1 76 12 8276
2017 None of the above 41 31 12 7 6 2 1 74 13 21025
2014 Client contact centre 42 34 12 6 4 2 1 78 10 10918
2014 Health care practitioners 39 30 14 9 7 1 0 70 16 2485
2014 Federal regulators 46 29 11 7 5 2 1 77 12 4885
2014 Compliance, inspection and enforcement 41 32 12 7 6 2 0 75 13 19029
2014 Communications or public affairs 48 30 10 6 4 2 0 80 10 4592
2014 Access to information and privacy 49 28 11 5 4 1 1 79 10 1327
2014 Security 28 32 18 10 9 2 0 61 20 6377
2014 Science and technology 42 33 12 7 4 2 0 76 12 10894
2014 Library services 41 34 13 5 2 3 1 78 8 521
2014 Legal services 45 28 12 8 5 2 1 75 13 3615
2014 Administration and operations 45 30 12 6 4 2 1 77 11 29210
2014 Human resources 46 30 11 7 4 2 1 78 11 8777
2014 Financial management 45 32 11 6 4 2 1 79 10 7443
2014 Procurement 42 32 13 6 5 2 0 75 12 2957
2014 Real property 41 33 12 7 5 1 0 75 13 3468
2014 Materiel management 40 30 14 8 7 1 1 71 15 1939
2014 Information management 44 30 12 6 4 2 1 77 11 4630
2014 Information technology 45 31 12 6 4 2 1 77 10 13580
2014 Internal audit 44 33 11 5 4 2 1 79 10 1097
2014 Evaluation 45 31 10 6 4 3 0 78 11 1669
2014 Other services to the public 42 30 13 7 5 2 1 74 13 11744
2014 None of the above 41 31 13 7 6 2 1 74 13 26757

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 50 31 10 5 3 1 0 82 8 10967
2019 Health care practitioners 40 32 12 9 6 1 0 73 15 2132
2019 Federal regulators 45 31 10 8 4 0 1 77 13 4088
2019 Compliance, inspection and enforcement 43 32 11 7 5 1 0 76 13 16627
2019 Communications or public affairs 52 29 8 6 3 1 1 82 10 4967
2019 Access to information and privacy 53 27 9 6 3 1 1 81 9 1584
2019 Security 31 31 15 12 10 0 0 62 23 5230
2019 Science and technology 43 33 11 8 4 1 1 77 12 10932
2019 Library services 47 30 7 9 5 2 2 80 14 501
2019 Legal services 42 31 11 9 6 1 1 74 15 3201
2019 Administration and operations 47 30 10 7 4 1 1 78 12 26146
2019 Human resources 51 30 8 7 3 1 1 82 10 9810
2019 Financial management 49 31 9 7 4 1 0 80 10 7093
2019 Procurement 47 31 11 7 4 1 0 79 11 3123
2019 Real property 42 32 12 8 5 1 0 75 13 3376
2019 Materiel management 40 33 12 9 6 0 0 73 15 1711
2019 Information management 48 30 10 7 4 1 1 79 11 3829
2019 Information technology 50 30 10 6 3 1 0 81 9 11901
2019 Internal audit 49 30 9 8 2 1 1 80 11 1194
2019 Evaluation 48 32 10 7 3 1 0 80 10 1593
2019 Data sciences 52 28 8 6 3 1 1 81 10 2799
2019 Policy 50 30 8 8 4 0 0 80 12 9566
2019 Project management 46 31 10 8 4 0 0 78 12 7951
2019 Other services to the public 45 31 11 7 5 1 1 77 12 9218
2019 None of the above 42 31 12 8 6 1 1 74 14 16880
2018 Client contact centre 45 34 11 6 4 1 0 80 10 9973
2018 Health care practitioners 39 31 14 8 7 0 0 71 16 1979
2018 Federal regulators 43 32 10 8 5 1 0 76 14 4003
2018 Compliance, inspection and enforcement 39 34 11 9 6 0 0 74 15 16148
2018 Communications or public affairs 47 32 8 8 4 0 0 80 12 4475
2018 Access to information and privacy 48 31 11 6 4 0 0 79 10 1302
2018 Security 27 31 16 13 12 1 0 58 25 4439
2018 Science and technology 40 35 12 8 5 1 0 75 13 9722
2018 Library services 45 32 10 9 5 0 0 77 13 433
2018 Legal services 39 33 11 10 6 1 1 73 16 3179
2018 Administration and operations 45 31 10 8 5 1 0 76 13 23300
2018 Human resources 47 32 9 7 4 1 0 80 11 8385
2018 Financial management 45 33 10 7 4 1 0 78 12 6447
2018 Procurement 45 33 10 7 4 0 0 78 11 2719
2018 Real property 36 33 14 9 7 1 0 70 16 2768
2018 Materiel management 38 32 13 10 6 1 0 71 16 1464
2018 Information management 45 33 9 8 4 0 0 78 13 3466
2018 Information technology 45 33 10 7 4 1 0 79 11 10313
2018 Internal audit 49 31 9 7 4 0 1 80 11 1132
2018 Evaluation 48 32 9 6 3 1 1 81 9 1431
2018 Data sciences 48 30 10 7 3 0 0 79 11 2388
2018 Policy 46 32 8 8 5 1 0 79 13 8117
2018 Project management 43 34 9 9 5 0 0 77 13 6917
2018 Other services to the public 42 31 11 8 6 1 0 74 14 8194
2018 None of the above 38 32 12 9 7 1 1 71 17 14747
2017 Client contact centre 45 35 10 6 3 1 0 81 10 10117
2017 Health care practitioners 38 34 10 10 6 1 1 74 16 2144
2017 Federal regulators 43 33 9 8 6 0 1 77 14 4030
2017 Compliance, inspection and enforcement 39 35 10 9 6 1 0 74 15 16376
2017 Communications or public affairs 47 32 8 8 4 1 0 80 12 4249
2017 Access to information and privacy 49 31 9 7 4 0 1 80 10 1278
2017 Security 28 32 16 12 12 1 0 60 24 4925
2017 Science and technology 42 33 10 9 5 1 0 76 14 11114
2017 Library services 45 32 7 8 5 2 1 79 13 513
2017 Legal services 39 32 11 10 6 1 0 73 16 3451
2017 Administration and operations 44 32 10 8 5 1 0 77 13 25914
2017 Human resources 47 33 8 7 3 1 0 81 10 8334
2017 Financial management 46 33 9 7 4 0 0 79 11 6789
2017 Procurement 43 35 10 7 5 0 0 79 11 2796
2017 Real property 39 36 10 9 6 0 0 75 15 2946
2017 Materiel management 39 34 12 9 6 0 0 73 15 1523
2017 Information management 46 32 10 8 4 1 1 79 12 3687
2017 Information technology 44 34 10 7 4 0 0 79 12 11564
2017 Internal audit 43 37 8 6 5 0 0 80 11 974
2017 Evaluation 48 32 8 8 4 0 0 80 12 1331
2017 Data sciences 50 31 9 7 3 0 0 81 10 2216
2017 Policy 47 32 7 8 5 1 0 79 13 8123
2017 Project management 44 32 9 9 5 1 0 77 13 7145
2017 Other services to the public 43 32 10 8 6 1 0 75 14 8270
2017 None of the above 39 34 11 9 6 1 1 73 16 21008
2014 Client contact centre 40 38 11 7 4 1 0 78 11 10914
2014 Health care practitioners 36 34 11 11 7 0 0 71 18 2486
2014 Federal regulators 42 33 10 9 5 1 1 76 14 4881
2014 Compliance, inspection and enforcement 39 35 10 9 6 1 0 75 15 19027
2014 Communications or public affairs 45 33 9 8 5 1 0 78 13 4592
2014 Access to information and privacy 48 31 8 7 4 1 0 81 11 1328
2014 Security 26 34 16 13 10 1 0 61 23 6378
2014 Science and technology 38 36 11 10 5 0 0 74 15 10894
2014 Library services 41 34 12 8 4 0 1 76 12 521
2014 Legal services 40 33 11 10 6 1 0 73 16 3612
2014 Administration and operations 42 33 10 9 5 1 0 76 14 29211
2014 Human resources 45 32 9 8 5 0 0 78 13 8776
2014 Financial management 43 34 9 8 5 1 0 78 13 7442
2014 Procurement 39 35 11 9 5 1 0 74 15 2957
2014 Real property 38 35 12 9 6 0 0 73 15 3470
2014 Materiel management 37 34 12 9 7 1 0 71 16 1939
2014 Information management 43 32 11 8 5 1 0 76 12 4630
2014 Information technology 42 34 11 8 5 0 0 76 13 13576
2014 Internal audit 43 36 9 8 4 0 0 79 12 1097
2014 Evaluation 44 34 8 8 5 1 0 78 13 1668
2014 Other services to the public 40 33 11 9 6 1 0 74 15 11747
2014 None of the above 38 34 11 9 6 1 0 73 16 26763

Question 31. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 52 29 9 5 3 0 0 82 9 11024
2019 Health care practitioners 45 29 12 7 6 0 0 75 13 2141
2019 Federal regulators 51 27 9 7 5 0 0 79 12 4114
2019 Compliance, inspection and enforcement 47 30 10 7 5 0 0 78 12 16723
2019 Communications or public affairs 55 27 7 7 3 0 0 83 10 4977
2019 Access to information and privacy 59 25 7 5 3 0 0 84 9 1591
2019 Security 35 30 15 9 10 0 0 65 20 5249
2019 Science and technology 50 29 10 6 4 0 0 80 10 10963
2019 Library services 52 26 11 7 4 0 0 78 11 503
2019 Legal services 47 30 10 7 5 0 0 78 12 3228
2019 Administration and operations 56 26 9 6 4 0 0 82 10 26273
2019 Human resources 57 26 8 6 3 0 0 83 9 9838
2019 Financial management 55 27 9 5 3 0 0 83 8 7136
2019 Procurement 54 27 10 5 4 0 0 81 9 3131
2019 Real property 47 29 11 6 5 0 0 77 11 3384
2019 Materiel management 48 29 10 7 5 0 0 78 12 1721
2019 Information management 55 27 9 5 4 0 0 82 9 3844
2019 Information technology 57 27 9 5 3 0 0 83 8 11961
2019 Internal audit 53 31 8 5 2 0 0 85 7 1203
2019 Evaluation 52 30 8 6 3 0 0 82 10 1593
2019 Data sciences 57 28 7 6 3 0 0 85 9 2813
2019 Policy 53 27 8 7 4 0 0 81 11 9607
2019 Project management 53 27 9 7 4 0 0 80 11 7986
2019 Other services to the public 51 28 10 6 5 0 0 79 11 9242
2019 None of the above 48 27 12 7 5 0 0 76 12 16947
2018 Client contact centre 47 30 12 5 5 0 0 78 10 9993
2018 Health care practitioners 43 28 12 7 9 0 0 71 16 1977
2018 Federal regulators 47 28 11 7 6 0 0 76 13 4020
2018 Compliance, inspection and enforcement 43 30 12 8 7 0 0 73 15 16202
2018 Communications or public affairs 50 28 11 7 4 0 0 78 11 4485
2018 Access to information and privacy 53 27 10 5 5 0 0 80 10 1303
2018 Security 30 29 17 11 13 0 0 59 24 4451
2018 Science and technology 45 30 12 7 5 0 0 76 13 9751
2018 Library services 46 27 12 8 7 0 0 73 15 436
2018 Legal services 45 29 11 8 6 0 0 75 15 3188
2018 Administration and operations 50 27 11 6 5 0 0 78 12 23350
2018 Human resources 52 27 10 6 4 0 0 80 11 8416
2018 Financial management 50 29 10 6 5 0 0 80 10 6471
2018 Procurement 50 29 11 5 5 0 0 79 10 2727
2018 Real property 41 29 14 8 8 0 0 70 16 2777
2018 Materiel management 41 30 13 8 7 0 0 71 15 1465
2018 Information management 50 27 11 7 5 0 0 78 12 3467
2018 Information technology 50 28 11 6 5 0 0 78 11 10357
2018 Internal audit 50 27 12 6 5 0 0 77 11 1137
2018 Evaluation 49 30 9 7 4 0 0 80 11 1434
2018 Data sciences 51 28 9 7 4 0 0 80 11 2397
2018 Policy 49 28 9 8 6 0 0 78 13 8150
2018 Project management 49 29 10 7 5 0 0 78 12 6927
2018 Other services to the public 47 28 12 7 6 0 0 75 13 8211
2018 None of the above 43 27 13 8 7 1 0 71 16 14774
2017 Client contact centre 49 30 10 5 4 0 0 80 10 10098
2017 Health care practitioners 45 26 12 7 8 1 0 72 15 2136
2017 Federal regulators 49 27 9 7 7 0 0 77 14 4024
2017 Compliance, inspection and enforcement 46 28 12 7 7 0 0 74 14 16370
2017 Communications or public affairs 54 26 8 7 5 0 0 80 12 4249
2017 Access to information and privacy 56 26 9 5 4 0 0 82 9 1275
2017 Security 32 29 16 10 12 1 0 61 22 4914
2017 Science and technology 49 29 10 7 5 0 0 78 12 11093
2017 Library services 50 28 10 7 6 0 0 78 12 508
2017 Legal services 48 27 11 7 6 0 0 75 14 3445
2017 Administration and operations 53 26 10 6 5 0 0 80 11 25863
2017 Human resources 57 25 8 5 4 0 0 82 10 8321
2017 Financial management 53 27 10 6 4 0 0 80 10 6776
2017 Procurement 51 28 11 6 4 0 0 79 10 2787
2017 Real property 49 27 11 6 6 0 0 76 13 2937
2017 Materiel management 47 28 11 7 6 0 0 76 13 1524
2017 Information management 54 26 9 6 4 0 0 81 10 3680
2017 Information technology 53 27 10 5 4 0 0 80 10 11565
2017 Internal audit 51 30 8 6 5 0 0 81 11 973
2017 Evaluation 52 27 8 6 6 0 0 80 12 1328
2017 Data sciences 56 27 8 5 4 0 0 83 9 2213
2017 Policy 51 27 8 8 5 0 0 78 13 8107
2017 Project management 51 28 9 7 5 0 0 79 12 7146
2017 Other services to the public 49 27 11 7 6 0 0 76 13 8252
2017 None of the above 46 28 12 7 7 0 0 75 13 20971
2014 Client contact centre 44 34 11 6 5 0 0 78 10 10904
2014 Health care practitioners 41 29 12 9 8 0 0 71 17 2482
2014 Federal regulators 48 28 10 7 5 0 0 77 12 4882
2014 Compliance, inspection and enforcement 45 31 10 7 6 0 0 76 14 19021
2014 Communications or public affairs 50 29 9 7 5 0 0 79 12 4591
2014 Access to information and privacy 53 28 7 6 4 0 0 82 11 1328
2014 Security 31 31 19 9 9 1 0 63 18 6370
2014 Science and technology 45 31 11 8 5 0 0 77 13 10893
2014 Library services 46 31 11 7 4 1 0 78 12 521
2014 Legal services 47 28 10 8 6 0 0 76 13 3614
2014 Administration and operations 50 28 10 6 5 0 0 79 11 29195
2014 Human resources 53 27 9 6 5 0 0 80 11 8771
2014 Financial management 50 28 10 6 5 0 0 79 11 7438
2014 Procurement 45 31 11 7 5 0 0 76 12 2957
2014 Real property 45 31 11 7 5 0 0 76 12 3466
2014 Materiel management 44 30 12 7 7 0 0 74 14 1938
2014 Information management 50 28 10 6 5 0 0 79 11 4628
2014 Information technology 50 29 10 6 5 0 0 79 11 13575
2014 Internal audit 47 34 8 6 4 0 0 82 11 1095
2014 Evaluation 49 29 8 8 6 0 0 78 13 1669
2014 Other services to the public 46 30 11 7 6 0 0 76 13 11740
2014 None of the above 44 30 11 8 6 1 0 75 14 26751

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 34 30 16 6 5 8 1 71 12 11023
2019 Health care practitioners 27 30 18 10 8 6 0 62 19 2148
2019 Federal regulators 28 33 15 10 8 6 0 66 18 4111
2019 Compliance, inspection and enforcement 28 29 17 10 9 7 0 61 21 16719
2019 Communications or public affairs 37 34 13 7 4 6 0 75 12 4974
2019 Access to information and privacy 42 29 13 7 5 5 0 75 12 1592
2019 Security 18 26 17 14 22 3 0 45 37 5257
2019 Science and technology 30 31 17 8 5 8 0 67 15 10956
2019 Library services 31 27 17 7 4 12 1 67 13 497
2019 Legal services 34 29 15 9 6 7 0 68 16 3221
2019 Administration and operations 36 32 14 8 5 5 0 72 13 26235
2019 Human resources 31 35 14 9 5 6 0 70 14 9834
2019 Financial management 35 36 13 7 4 5 0 74 12 7118
2019 Procurement 36 33 16 7 4 4 0 72 11 3131
2019 Real property 28 33 17 10 6 5 0 64 17 3379
2019 Materiel management 30 30 18 10 8 4 0 63 18 1717
2019 Information management 35 31 15 7 5 6 1 71 13 3836
2019 Information technology 33 31 16 7 4 8 0 70 12 11922
2019 Internal audit 38 33 14 6 3 6 0 75 10 1196
2019 Evaluation 32 32 15 8 5 8 0 70 14 1594
2019 Data sciences 38 30 12 6 4 9 0 75 11 2809
2019 Policy 37 34 11 8 4 5 0 75 13 9604
2019 Project management 33 34 15 9 5 4 0 70 15 7981
2019 Other services to the public 34 29 16 8 7 6 0 67 16 9241
2019 None of the above 29 30 16 10 8 7 1 63 19 16942
2018 Client contact centre 30 31 17 7 5 8 0 68 14 10054
2018 Health care practitioners 25 29 19 11 10 7 0 57 23 1992
2018 Federal regulators 26 30 18 11 9 5 0 60 21 4041
2018 Compliance, inspection and enforcement 24 29 18 11 11 7 0 56 24 16309
2018 Communications or public affairs 32 33 15 9 5 7 0 70 14 4511
2018 Access to information and privacy 37 29 16 8 5 5 0 69 14 1313
2018 Security 16 24 16 15 26 3 0 41 42 4484
2018 Science and technology 25 31 19 10 6 9 0 62 17 9796
2018 Library services 30 26 20 7 5 11 0 63 14 438
2018 Legal services 33 29 15 9 7 7 0 67 17 3205
2018 Administration and operations 33 32 15 8 6 5 0 68 15 23488
2018 Human resources 28 35 15 10 5 5 0 67 17 8445
2018 Financial management 32 35 15 8 5 5 0 70 14 6522
2018 Procurement 32 34 16 8 5 6 0 69 14 2728
2018 Real property 25 31 19 11 10 4 0 59 21 2806
2018 Materiel management 25 31 20 11 8 5 1 59 20 1482
2018 Information management 32 31 16 8 5 7 0 69 14 3484
2018 Information technology 29 31 18 8 5 9 0 66 14 10380
2018 Internal audit 33 34 16 6 5 6 0 71 12 1140
2018 Evaluation 30 31 15 8 6 9 0 67 16 1438
2018 Data sciences 34 31 13 6 5 10 0 72 13 2402
2018 Policy 34 32 13 9 5 6 0 71 15 8214
2018 Project management 29 36 16 9 5 5 0 68 15 6962
2018 Other services to the public 30 29 17 9 8 6 0 63 19 8255
2018 None of the above 25 29 18 11 10 6 0 58 22 14851
2017 Client contact centre 30 32 16 7 5 9 1 69 14 10122
2017 Health care practitioners 24 31 17 10 10 8 0 60 22 2143
2017 Federal regulators 24 32 16 12 10 6 0 60 24 4031
2017 Compliance, inspection and enforcement 23 28 17 12 13 8 0 55 27 16395
2017 Communications or public affairs 31 34 14 8 5 8 0 71 14 4253
2017 Access to information and privacy 35 31 13 7 6 7 1 72 14 1276
2017 Security 14 25 18 16 23 4 0 40 41 4925
2017 Science and technology 27 32 16 9 6 9 0 65 17 11119
2017 Library services 29 31 14 8 3 14 1 70 14 513
2017 Legal services 32 31 14 9 7 8 0 68 17 3454
2017 Administration and operations 31 34 15 9 6 6 0 68 16 25911
2017 Human resources 27 37 14 10 6 6 0 68 17 8338
2017 Financial management 30 36 16 8 6 5 0 69 15 6791
2017 Procurement 31 35 16 8 5 5 1 70 14 2793
2017 Real property 24 34 18 10 8 5 0 61 19 2949
2017 Materiel management 28 33 14 9 9 6 1 65 20 1527
2017 Information management 31 32 15 9 5 7 0 69 15 3687
2017 Information technology 28 31 18 8 6 10 0 65 15 11572
2017 Internal audit 31 35 14 8 4 8 0 72 13 976
2017 Evaluation 29 33 14 9 6 10 0 69 16 1331
2017 Data sciences 33 32 14 8 4 10 0 71 13 2217
2017 Policy 33 34 13 9 6 6 0 71 16 8129
2017 Project management 29 35 16 10 6 5 0 67 16 7155
2017 Other services to the public 30 29 15 10 8 8 0 64 20 8280
2017 None of the above 25 30 17 11 9 7 1 60 22 21025
2014 Client contact centre 25 34 18 8 5 10 0 65 15 10904
2014 Health care practitioners 22 30 20 12 9 7 0 56 23 2485
2014 Federal regulators 24 32 16 11 8 8 0 62 21 4879
2014 Compliance, inspection and enforcement 22 30 17 11 11 8 0 57 24 19028
2014 Communications or public affairs 27 35 15 10 5 8 0 68 16 4593
2014 Access to information and privacy 32 33 15 8 4 7 1 70 13 1327
2014 Security 14 27 19 17 19 4 0 43 38 6371
2014 Science and technology 22 33 18 10 6 10 0 61 18 10888
2014 Library services 25 32 15 7 7 13 1 66 16 521
2014 Legal services 31 32 16 9 5 8 0 67 15 3614
2014 Administration and operations 28 35 15 9 6 6 0 67 17 29201
2014 Human resources 24 37 16 11 6 6 0 64 19 8776
2014 Financial management 28 38 15 8 5 6 0 69 15 7440
2014 Procurement 26 36 16 9 6 6 0 66 16 2958
2014 Real property 24 35 18 10 7 5 0 63 18 3467
2014 Materiel management 25 34 16 10 9 5 1 63 20 1940
2014 Information management 28 33 17 8 5 9 1 67 14 4631
2014 Information technology 25 32 18 9 6 11 0 64 16 13569
2014 Internal audit 28 37 14 10 6 6 0 68 17 1098
2014 Evaluation 25 32 15 10 7 11 0 64 19 1668
2014 Other services to the public 26 30 17 10 9 8 0 60 21 11732
2014 None of the above 23 31 17 11 9 8 0 60 22 26736

Question 35. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2019 Client contact centre 31 32 18 9 6 4 0 66 15 10995
2019 Health care practitioners 24 30 19 13 12 2 0 55 25 2137
2019 Federal regulators 24 33 17 13 10 2 0 59 24 4097
2019 Compliance, inspection and enforcement 24 30 18 14 13 3 0 55 27 16680
2019 Communications or public affairs 34 35 14 10 5 2 0 70 15 4953
2019 Access to information and privacy 40 30 14 8 6 3 0 72 14 1587
2019 Security 16 24 16 16 26 1 0 40 43 5242
2019 Science and technology 24 32 19 14 8 4 0 58 23 10941
2019 Library services 27 28 17 14 8 5 1 59 23 500
2019 Legal services 28 30 17 14 9 2 0 60 24 3220
2019 Administration and operations 34 32 15 10 6 2 0 68 17 26196
2019 Human resources 29 35 16 10 6 3 0 67 17 9814
2019 Financial management 33 36 14 8 5 2 0 71 14 7098
2019 Procurement 34 32 17 9 5 2 0 67 15 3125
2019 Real property 23 34 18 14 9 2 0 58 23 3372
2019 Materiel management 27 30 18 13 9 2 0 58 23 1717
2019 Information management 32 31 17 10 7 3 1 65 18 3831
2019 Information technology 28 32 18 11 7 3 0 62 19 11904
2019 Internal audit 35 33 15 9 4 3 0 71 14 1198
2019 Evaluation 29 33 16 11 7 4 0 65 18 1592
2019 Data sciences 33 32 16 9 6 4 0 68 16 2810
2019 Policy 34 36 13 10 5 2 0 71 16 9585
2019 Project management 29 35 16 12 7 2 0 64 20 7954
2019 Other services to the public 32 29 16 11 9 3 0 62 21 9230
2019 None of the above 27 29 17 13 11 3 0 57 25 16909
2018 Client contact centre 28 32 19 10 7 3 0 62 19 10025
2018 Health care practitioners 22 28 18 16 14 2 0 51 31 1990
2018 Federal regulators 22 31 18 16 12 1 0 53 28 4039
2018 Compliance, inspection and enforcement 20 28 18 16 16 2 0 49 33 16262
2018 Communications or public affairs 29 35 16 12 6 2 0 65 18 4506
2018 Access to information and privacy 35 32 15 9 6 3 0 68 16 1311
2018 Security 14 22 16 17 30 1 0 36 48 4467
2018 Science and technology 20 31 20 15 10 3 0 52 27 9776
2018 Library services 24 33 18 13 8 4 0 59 22 435
2018 Legal services 26 30 16 14 11 2 0 58 25 3195
2018 Administration and operations 30 32 17 11 8 2 0 64 19 23441
2018 Human resources 26 36 17 12 7 2 0 64 19 8428
2018 Financial management 30 35 16 10 6 2 0 66 17 6499
2018 Procurement 30 33 17 10 7 2 0 64 18 2726
2018 Real property 22 29 19 15 13 2 0 52 29 2800
2018 Materiel management 22 31 20 13 11 2 1 54 25 1476
2018 Information management 29 32 18 11 7 3 0 63 18 3476
2018 Information technology 24 32 20 12 9 3 0 58 22 10357
2018 Internal audit 30 34 18 8 7 3 0 66 16 1139
2018 Evaluation 27 34 17 12 7 3 0 63 19 1438
2018 Data sciences 30 33 16 11 7 3 0 65 18 2397
2018 Policy 31 35 14 12 7 2 0 67 19 8187
2018 Project management 25 36 16 13 8 2 0 62 21 6943
2018 Other services to the public 27 28 18 13 11 3 0 57 25 8224
2018 None of the above 23 28 19 14 13 3 0 53 28 14812
2017 Client contact centre 27 32 19 10 8 4 0 61 19 10125
2017 Health care practitioners 20 30 18 15 13 3 0 52 29 2143
2017 Federal regulators 19 31 18 16 13 2 0 52 30 4028
2017 Compliance, inspection and enforcement 18 27 18 16 18 3 0 47 35 16401
2017 Communications or public affairs 29 35 15 12 6 3 0 66 19 4252
2017 Access to information and privacy 34 30 16 10 7 3 1 66 18 1277
2017 Security 12 23 16 19 28 1 0 36 48 4921
2017 Science and technology 20 32 18 14 11 3 0 55 26 11113
2017 Library services 25 30 18 16 6 5 0 58 23 513
2017 Legal services 26 30 15 14 12 3 0 58 27 3457
2017 Administration and operations 28 33 17 11 8 2 0 63 20 25918
2017 Human resources 25 37 17 12 7 2 0 63 19 8331
2017 Financial management 29 36 17 10 7 2