2019 Public Service Employee Survey Results by Theme for the Public Service by Question 101. In what official language(s) do you provide services to the public?

The results of the 2019 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 7. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 38 13 8 6 0 0 73 15 31635
2019 Provides services to public - French only 29 45 16 6 4 0 0 74 10 1475
2019 Provides services to public - Both English and French 38 39 12 7 4 0 0 77 11 25552
2017 Provides services to public - English only 32 42 11 8 6 0 0 74 15 31782
2017 Provides services to public - French only 26 50 15 6 3 0 0 76 9 1768
2017 Provides services to public - Both English and French 34 44 11 7 4 0 0 77 11 26007
2014 Provides services to public - English only 30 44 11 9 6 0 0 74 15 33527
2014 Provides services to public - French only 22 52 16 8 2 0 0 74 10 1831
2014 Provides services to public - Both English and French 31 45 13 7 5 0 0 75 12 27095
2011 Provides services to public - English only 33 41 11 8 6 0 0 74 15 38064
2011 Provides services to public - French only 31 45 16 6 2 0 0 76 8 2115
2011 Provides services to public - Both English and French 37 40 12 7 4 0 0 77 11 31691
2008 Provides services to public - English only 33 42 11 8 6 0 0 76 14 34302
2008 Provides services to public - French only 32 46 15 5 2 0 0 78 7 1843
2008 Provides services to public - Both English and French 37 41 11 7 3 0 0 79 10 27482

Question 11. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 34 15 13 11 0 0 60 25 31578
2019 Provides services to public - French only 19 41 22 11 6 0 0 60 18 1474
2019 Provides services to public - Both English and French 31 36 15 11 7 0 0 67 18 25501
2017 Provides services to public - English only 23 33 15 14 14 0 0 57 28 31748
2017 Provides services to public - French only 18 40 22 12 8 0 0 58 19 1767
2017 Provides services to public - Both English and French 26 37 16 11 9 0 0 63 21 25979

Question 12. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 52 31 10 4 3 0 0 84 6 31421
2019 Provides services to public - French only 40 44 11 3 2 0 0 84 5 1474
2019 Provides services to public - Both English and French 52 34 9 3 2 0 0 86 5 25370
2017 Provides services to public - English only 54 32 9 3 2 0 0 86 6 31710
2017 Provides services to public - French only 41 46 9 2 1 0 0 87 4 1767
2017 Provides services to public - Both English and French 51 36 9 3 2 0 0 87 4 25937
2014 Provides services to public - English only 61 27 7 3 2 0 0 88 5 33501
2014 Provides services to public - French only 44 42 9 3 1 0 0 87 4 1830
2014 Provides services to public - Both English and French 58 30 7 2 1 0 0 89 4 27079
2011 Provides services to public - English only 60 29 7 3 2 0 0 89 4 38092
2011 Provides services to public - French only 47 41 8 2 1 0 0 89 3 2124
2011 Provides services to public - Both English and French 57 32 7 2 1 0 0 89 3 31739

Question 16. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 42 36 12 6 4 0 0 78 10 31641
2019 Provides services to public - French only 33 47 13 5 2 0 0 80 7 1481
2019 Provides services to public - Both English and French 43 39 10 5 3 0 0 82 7 25517
2017 Provides services to public - English only 39 38 12 6 4 0 0 77 11 31648
2017 Provides services to public - French only 32 49 12 5 3 0 0 81 7 1763
2017 Provides services to public - Both English and French 40 41 11 5 3 0 0 81 8 25898
2014 Provides services to public - English only 40 39 11 6 4 0 0 79 10 33509
2014 Provides services to public - French only 31 52 11 5 1 0 0 83 6 1828
2014 Provides services to public - Both English and French 39 41 12 5 3 0 0 81 8 27066
2011 Provides services to public - English only 39 41 10 6 4 0 0 80 10 38111
2011 Provides services to public - French only 37 47 11 3 1 0 0 84 5 2122
2011 Provides services to public - Both English and French 42 41 9 5 3 0 0 83 8 31743
2008 Provides services to public - English only 40 42 8 6 3 0 0 82 10 34584
2008 Provides services to public - French only 38 47 10 4 1 0 0 85 5 1845
2008 Provides services to public - Both English and French 43 42 8 5 2 0 0 85 7 27618

Question 51. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 30 16 10 9 1 0 65 19 31576
2019 Provides services to public - French only 31 39 18 6 5 1 0 70 12 1470
2019 Provides services to public - Both English and French 39 31 15 8 6 0 0 71 13 25495
2017 Provides services to public - English only 30 30 17 11 11 1 0 61 22 31735
2017 Provides services to public - French only 27 41 18 8 5 1 0 68 13 1766
2017 Provides services to public - Both English and French 33 33 17 9 7 1 0 67 16 25948
2014 Provides services to public - English only 26 33 16 13 11 1 0 59 24 33536
2014 Provides services to public - French only 18 43 24 8 4 2 0 62 13 1831
2014 Provides services to public - Both English and French 28 36 18 10 7 1 0 65 17 27105
2011 Provides services to public - English only 25 33 18 12 10 1 0 59 22 38064
2011 Provides services to public - French only 16 43 26 9 5 1 0 60 13 2118
2011 Provides services to public - Both English and French 28 36 19 9 6 1 0 65 16 31685

Question 52. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 32 15 11 9 0 0 65 20 31473
2019 Provides services to public - French only 28 42 18 7 4 0 0 71 11 1466
2019 Provides services to public - Both English and French 37 34 15 8 6 0 0 71 14 25403
2017 Provides services to public - English only 28 33 15 13 10 0 0 62 23 31727
2017 Provides services to public - French only 25 43 19 8 5 0 0 68 13 1764
2017 Provides services to public - Both English and French 30 36 17 9 6 0 0 67 16 25980
2014 Provides services to public - English only 25 34 15 14 10 0 0 60 25 33527
2014 Provides services to public - French only 17 45 24 10 4 1 0 62 14 1830
2014 Provides services to public - Both English and French 26 37 18 11 7 0 0 64 18 27096
2011 Provides services to public - English only 24 36 16 14 10 0 0 60 24 38026
2011 Provides services to public - French only 15 43 27 10 4 1 0 59 14 2120
2011 Provides services to public - Both English and French 26 39 18 10 6 0 0 65 17 31659
2008 Provides services to public - English only 25 38 14 13 9 0 0 64 23 34564
2008 Provides services to public - French only 21 46 23 8 3 0 0 67 10 1841
2008 Provides services to public - Both English and French 28 40 16 10 5 0 0 69 15 27608

Question 53. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 30 23 18 13 12 3 1 55 26 31648
2019 Provides services to public - French only 26 27 22 11 7 6 0 56 20 1475
2019 Provides services to public - Both English and French 34 25 18 10 9 3 1 62 20 25556
2017 Provides services to public - English only 27 24 18 14 12 4 1 54 27 31725
2017 Provides services to public - French only 22 33 21 10 7 7 1 59 18 1766
2017 Provides services to public - Both English and French 29 27 18 11 9 5 1 59 21 25979
2014 Provides services to public - English only 27 25 18 14 13 4 1 54 28 33529
2014 Provides services to public - French only 18 32 23 12 6 8 1 55 19 1828
2014 Provides services to public - Both English and French 27 27 19 12 10 4 1 57 23 27102
2011 Provides services to public - English only 27 26 17 13 13 4 1 55 27 38053
2011 Provides services to public - French only 20 33 21 11 7 8 1 58 19 2119
2011 Provides services to public - Both English and French 28 27 18 12 10 5 1 59 23 31675
2008 Provides services to public - English only 26 28 16 14 11 5 1 56 26 34549
2008 Provides services to public - French only 23 35 18 9 7 6 1 63 17 1841
2008 Provides services to public - Both English and French 28 29 17 12 8 5 1 60 21 27608
Top of Page

Leadership

Immediate supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 26 20 6 6 1 6 66 13 31632
2019 Provides services to public - French only 24 33 20 5 4 1 12 65 11 1477
2019 Provides services to public - Both English and French 40 27 16 5 4 1 6 73 10 25547

Question 26. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 26 13 7 6 1 1 74 13 31586
2019 Provides services to public - French only 39 38 13 4 3 2 0 79 8 1474
2019 Provides services to public - Both English and French 47 29 12 6 4 2 1 78 10 25513
2017 Provides services to public - English only 43 28 12 8 7 2 1 73 15 31791
2017 Provides services to public - French only 33 42 15 4 3 2 0 77 8 1765
2017 Provides services to public - Both English and French 41 34 12 6 5 2 1 76 11 26002
2014 Provides services to public - English only 41 29 12 8 7 2 1 73 15 33525
2014 Provides services to public - French only 30 43 16 6 3 2 0 75 8 1832
2014 Provides services to public - Both English and French 39 33 13 7 5 2 1 74 12 27100
2011 Provides services to public - English only 38 31 13 9 7 2 1 70 16 38070
2011 Provides services to public - French only 31 41 17 5 3 2 0 74 8 2120
2011 Provides services to public - Both English and French 38 33 14 8 5 2 1 73 13 31734
2008 Provides services to public - English only 37 30 12 9 9 2 0 69 18 34584
2008 Provides services to public - French only 28 41 18 6 3 3 0 71 10 1842
2008 Provides services to public - Both English and French 36 33 14 8 6 3 0 71 15 27618

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 29 11 8 6 1 0 74 15 31466
2019 Provides services to public - French only 38 40 12 6 3 0 0 79 9 1472
2019 Provides services to public - Both English and French 45 32 11 7 4 0 0 77 12 25475
2017 Provides services to public - English only 41 31 10 9 7 1 0 73 17 31773
2017 Provides services to public - French only 33 46 12 5 2 1 0 80 8 1765
2017 Provides services to public - Both English and French 39 35 11 8 5 1 0 76 13 25991
2014 Provides services to public - English only 39 33 11 10 7 1 0 73 17 33526
2014 Provides services to public - French only 30 47 15 6 2 0 0 77 8 1832
2014 Provides services to public - Both English and French 37 36 12 8 5 1 0 74 14 27092
2011 Provides services to public - English only 36 34 11 11 8 1 0 70 19 38044
2011 Provides services to public - French only 29 45 16 7 3 0 0 74 10 2119
2011 Provides services to public - Both English and French 36 36 12 9 6 1 0 73 15 31718
2008 Provides services to public - English only 35 34 10 11 10 1 0 69 20 34563
2008 Provides services to public - French only 30 43 15 8 4 1 0 73 11 1842
2008 Provides services to public - Both English and French 35 35 12 10 7 1 0 71 17 27610

Question 31. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 27 11 7 6 0 0 76 13 31678
2019 Provides services to public - French only 41 38 11 6 4 0 0 79 10 1477
2019 Provides services to public - Both English and French 49 30 10 6 5 0 0 79 11 25554
2017 Provides services to public - English only 48 26 11 7 8 0 0 74 15 31714
2017 Provides services to public - French only 38 39 13 6 4 0 0 77 10 1763
2017 Provides services to public - Both English and French 46 29 12 7 6 0 0 76 12 25956
2014 Provides services to public - English only 46 28 11 8 7 1 0 74 15 33514
2014 Provides services to public - French only 33 42 14 6 3 1 0 76 10 1831
2014 Provides services to public - Both English and French 42 32 12 7 6 0 0 75 13 27080

Senior management

Question 34. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 28 16 10 10 6 0 63 21 31648
2019 Provides services to public - French only 22 39 17 7 5 9 0 68 13 1479
2019 Provides services to public - Both English and French 31 32 16 8 6 6 0 67 15 25546
2017 Provides services to public - English only 27 28 16 11 12 7 0 59 24 31788
2017 Provides services to public - French only 20 40 17 8 5 10 0 67 14 1768
2017 Provides services to public - Both English and French 25 33 17 10 8 7 0 63 19 26008
2014 Provides services to public - English only 24 29 16 11 11 7 0 57 25 33509
2014 Provides services to public - French only 15 37 23 10 5 10 0 57 17 1826
2014 Provides services to public - Both English and French 23 33 18 10 8 7 0 61 19 27072
2011 Provides services to public - English only 20 28 19 12 14 7 0 52 28 38080
2011 Provides services to public - French only 15 37 23 10 5 9 1 57 17 2121
2011 Provides services to public - Both English and French 22 31 19 11 9 7 1 58 21 31712

Question 35. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 28 16 13 12 3 0 57 26 31585
2019 Provides services to public - French only 19 38 23 10 6 3 0 59 17 1474
2019 Provides services to public - Both English and French 28 32 18 11 9 2 0 62 20 25484
2017 Provides services to public - English only 23 27 16 15 15 3 0 52 31 31783
2017 Provides services to public - French only 16 36 25 12 7 3 0 54 20 1768
2017 Provides services to public - Both English and French 22 32 19 13 11 3 0 56 25 26007
2014 Provides services to public - English only 20 28 17 16 16 3 0 49 33 33502
2014 Provides services to public - French only 10 34 31 13 8 3 0 46 22 1829
2014 Provides services to public - Both English and French 20 31 21 14 11 3 0 52 26 27079
2011 Provides services to public - English only 18 28 18 16 18 2 0 47 35 38045
2011 Provides services to public - French only 11 30 31 15 9 4 0 42 25 2119
2011 Provides services to public - Both English and French 19 31 21 13 12 3 0 52 26 31684
2008 Provides services to public - English only 19 30 16 15 17 2 0 50 33 34551
2008 Provides services to public - French only 13 34 29 13 7 3 0 49 21 1840
2008 Provides services to public - Both English and French 20 33 20 13 11 3 0 55 25 27622

Question 36. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 26 19 15 14 5 0 49 31 31548
2019 Provides services to public - French only 14 29 30 13 7 6 0 46 22 1470
2019 Provides services to public - Both English and French 21 29 21 14 10 5 0 53 25 25442
2017 Provides services to public - English only 17 25 17 18 17 6 0 45 37 31756
2017 Provides services to public - French only 12 28 29 14 8 8 0 44 25 1761
2017 Provides services to public - Both English and French 15 29 22 16 12 6 0 47 30 25970
2014 Provides services to public - English only 14 25 18 19 18 5 0 42 39 33502
2014 Provides services to public - French only 6 28 33 19 8 6 0 36 29 1826
2014 Provides services to public - Both English and French 13 27 23 18 13 5 0 43 32 27080
2011 Provides services to public - English only 11 27 18 21 18 5 0 40 41 38058
2011 Provides services to public - French only 7 24 33 21 8 7 0 33 31 2121
2011 Provides services to public - Both English and French 11 30 24 18 11 6 0 44 30 31714
2008 Provides services to public - English only 10 28 16 22 18 5 0 40 42 34570
2008 Provides services to public - French only 7 28 34 18 6 6 0 38 26 1840
2008 Provides services to public - Both English and French 11 31 23 18 10 6 0 44 31 27608

Question 37. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 28 17 17 16 3 0 49 34 31607
2019 Provides services to public - French only 16 36 24 13 7 3 0 54 21 1475
2019 Provides services to public - Both English and French 20 31 19 15 11 3 0 53 27 25505
2017 Provides services to public - English only 17 27 15 17 19 4 0 46 38 31726
2017 Provides services to public - French only 14 35 24 14 7 4 0 52 23 1763
2017 Provides services to public - Both English and French 16 32 20 16 13 3 0 50 29 25972
2014 Provides services to public - English only 15 28 16 19 19 3 0 44 39 33494
2014 Provides services to public - French only 9 35 29 16 8 3 0 46 24 1830
2014 Provides services to public - Both English and French 14 32 20 18 13 3 0 47 31 27067
2011 Provides services to public - English only 12 30 16 21 18 3 0 43 41 38042
2011 Provides services to public - French only 10 35 28 17 6 3 0 47 24 2122
2011 Provides services to public - Both English and French 14 34 20 18 11 3 0 50 30 31698
2008 Provides services to public - English only 13 34 14 21 15 3 0 48 37 34562
2008 Provides services to public - French only 12 41 26 15 3 3 0 55 18 1841
2008 Provides services to public - Both English and French 15 37 19 17 9 2 0 53 27 27601
Top of Page

Workforce

Performance management

Question 8. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 34 16 16 12 0 0 56 28 31637
2019 Provides services to public - French only 18 39 24 13 6 0 0 57 19 1481
2019 Provides services to public - Both English and French 28 36 16 12 8 0 0 64 20 25524
2017 Provides services to public - English only 20 32 16 16 15 0 0 52 31 31770
2017 Provides services to public - French only 17 36 24 15 8 0 0 54 22 1767
2017 Provides services to public - Both English and French 24 35 17 13 10 0 0 59 24 25987
2014 Provides services to public - English only 17 32 17 17 16 0 0 50 33 33512
2014 Provides services to public - French only 15 35 26 18 7 0 0 50 25 1831
2014 Provides services to public - Both English and French 20 35 19 15 11 0 0 55 26 27087
2011 Provides services to public - English only 16 35 16 17 16 0 0 51 33 38109
2011 Provides services to public - French only 14 35 26 16 8 0 0 50 24 2121
2011 Provides services to public - Both English and French 20 36 18 15 10 0 0 57 25 31746

Question 9. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 40 11 10 5 0 0 74 15 31458
2019 Provides services to public - French only 27 50 14 6 2 0 0 78 8 1472
2019 Provides services to public - Both English and French 32 42 12 9 4 0 0 75 13 25445
2017 Provides services to public - English only 31 41 11 11 6 0 0 72 17 31761
2017 Provides services to public - French only 25 52 13 7 3 0 0 77 10 1765
2017 Provides services to public - Both English and French 29 44 13 9 5 0 0 73 14 25990

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 30 13 9 7 0 0 71 16 31631
2019 Provides services to public - French only 31 40 15 8 4 1 1 73 12 1476
2019 Provides services to public - Both English and French 40 32 13 8 5 0 1 73 14 25545
2017 Provides services to public - English only 37 33 11 10 8 1 0 71 18 31806
2017 Provides services to public - French only 27 44 15 8 4 1 1 72 13 1769
2017 Provides services to public - Both English and French 34 37 13 9 6 1 0 72 15 26013
2014 Provides services to public - English only 35 35 12 10 8 1 0 71 17 33537
2014 Provides services to public - French only 26 44 17 8 4 0 1 71 13 1829
2014 Provides services to public - Both English and French 34 37 13 9 6 1 1 72 15 27099
2011 Provides services to public - English only 31 36 12 11 9 1 0 67 20 38089
2011 Provides services to public - French only 26 42 19 8 4 0 0 69 12 2123
2011 Provides services to public - Both English and French 32 37 14 10 6 0 0 69 16 31736
2008 Provides services to public - English only 30 35 12 12 10 1 0 66 22 34574
2008 Provides services to public - French only 26 41 18 9 5 1 0 68 14 1841
2008 Provides services to public - Both English and French 31 35 14 11 8 0 1 67 19 27626

Job fit and development

Question 4. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 25 40 10 16 8 0 0 65 25 31540
2019 Provides services to public - French only 23 48 13 11 5 0 0 72 15 1478
2019 Provides services to public - Both English and French 28 40 12 13 6 0 0 69 19 25441
2017 Provides services to public - English only 22 39 10 18 11 0 0 61 30 31796
2017 Provides services to public - French only 22 47 14 12 4 0 0 70 16 1766
2017 Provides services to public - Both English and French 25 40 13 14 8 0 0 65 22 26007
2014 Provides services to public - English only 20 39 10 18 12 0 0 60 30 33511
2014 Provides services to public - French only 21 47 16 12 4 0 0 68 15 1829
2014 Provides services to public - Both English and French 23 40 13 15 8 0 0 63 24 27074
2011 Provides services to public - English only 24 42 10 15 8 0 0 66 23 38098
2011 Provides services to public - French only 22 47 16 10 4 0 0 70 14 2117
2011 Provides services to public - Both English and French 27 41 13 12 6 0 1 69 18 31722
2008 Provides services to public - English only 21 44 10 15 9 0 0 65 24 34578
2008 Provides services to public - French only 23 46 16 11 3 0 0 69 14 1844
2008 Provides services to public - Both English and French 26 42 14 12 5 0 1 68 18 27617

Question 44. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 28 17 15 16 2 0 51 32 31625
2019 Provides services to public - French only 16 37 25 13 7 2 0 55 20 1474
2019 Provides services to public - Both English and French 23 32 19 13 11 2 0 56 24 25507
2017 Provides services to public - English only 20 28 16 17 16 3 0 49 34 31753
2017 Provides services to public - French only 19 38 20 14 6 3 0 59 20 1765
2017 Provides services to public - Both English and French 21 32 18 14 11 3 0 56 26 25956
2014 Provides services to public - English only 17 28 17 17 17 3 1 47 36 33525
2014 Provides services to public - French only 15 37 25 14 6 2 0 53 21 1831
2014 Provides services to public - Both English and French 19 31 19 16 12 3 1 52 29 27090
2011 Provides services to public - English only 17 31 16 17 17 2 0 49 34 38097
2011 Provides services to public - French only 15 36 26 14 6 2 1 52 21 2121
2011 Provides services to public - Both English and French 20 33 18 15 11 2 0 55 26 31723
2008 Provides services to public - English only 17 33 16 17 16 1 0 50 33 34576
2008 Provides services to public - French only 12 39 29 14 5 1 0 52 19 1844
2008 Provides services to public - Both English and French 19 35 19 15 9 2 0 56 25 27605

Question 45. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 20 26 15 15 20 2 2 48 37 31674
2019 Provides services to public - French only 14 27 24 17 13 3 3 43 32 1477
2019 Provides services to public - Both English and French 22 28 16 14 16 2 2 52 31 25561
2017 Provides services to public - English only 18 25 14 17 22 2 2 45 41 31759
2017 Provides services to public - French only 14 28 20 17 14 4 4 44 33 1767
2017 Provides services to public - Both English and French 18 27 16 16 18 3 3 48 35 25974
2014 Provides services to public - English only 15 24 14 18 25 2 2 41 44 33531
2014 Provides services to public - French only 9 26 24 19 15 4 4 38 36 1832
2014 Provides services to public - Both English and French 15 25 17 18 20 3 3 43 40 27097
2011 Provides services to public - English only 14 25 14 18 25 2 2 40 45 38090
2011 Provides services to public - French only 11 25 24 20 15 2 4 38 37 2120
2011 Provides services to public - Both English and French 15 27 17 18 19 2 2 45 38 31720
2008 Provides services to public - English only 14 32 13 18 20 1 1 47 39 34561
2008 Provides services to public - French only 11 33 23 15 11 3 4 48 28 1843
2008 Provides services to public - Both English and French 17 33 15 16 14 2 2 53 31 27590

Question 46a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 46 25 14 6 5 1 3 74 11 31630
2019 Provides services to public - French only 51 20 14 5 3 2 6 76 9 1473
2019 Provides services to public - Both English and French 49 23 14 5 4 1 4 76 9 25525

Question 46b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to language training in my second official language

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 9 7 4 5 3 17 80 12 31602
2019 Provides services to public - French only 40 13 12 10 11 4 11 62 24 1476
2019 Provides services to public - Both English and French 61 11 8 4 4 1 11 82 9 25501

Question 46c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 24 18 8 7 2 3 65 16 31580
2019 Provides services to public - French only 33 23 20 11 7 3 4 59 19 1476
2019 Provides services to public - Both English and French 42 23 17 8 5 2 4 69 14 25503

Question 46d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to developmental programs

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 21 18 10 9 4 4 60 20 31487
2019 Provides services to public - French only 32 21 20 11 8 3 5 58 21 1469
2019 Provides services to public - Both English and French 40 21 17 9 7 3 4 65 17 25429

Question 46e. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of opportunities in my region

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 19 17 12 13 4 4 54 28 31537
2019 Provides services to public - French only 27 15 18 15 17 3 4 45 35 1474
2019 Provides services to public - Both English and French 41 17 14 10 10 3 5 63 22 25452

Question 46f. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Level of education

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 59 18 9 4 3 3 5 83 7 31558
2019 Provides services to public - French only 61 16 10 4 2 2 5 83 7 1468
2019 Provides services to public - Both English and French 64 15 8 3 2 2 5 85 6 25470

Question 46g. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 67 11 6 3 4 5 4 85 8 31517
2019 Provides services to public - French only 68 11 7 3 4 3 4 85 8 1462
2019 Provides services to public - Both English and French 71 10 6 3 3 3 4 87 6 25409

Question 46h. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 69 9 5 2 3 3 8 88 6 31545
2019 Provides services to public - French only 72 10 5 2 2 2 7 90 4 1469
2019 Provides services to public - Both English and French 74 8 4 2 2 2 9 92 4 25425

Empowerment

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 24 35 15 15 11 0 0 59 26 31499
2019 Provides services to public - French only 12 29 28 19 10 0 1 42 30 1474
2019 Provides services to public - Both English and French 28 36 15 12 8 0 0 64 20 25434
2017 Provides services to public - English only 22 37 13 15 12 0 0 59 28 31668
2017 Provides services to public - French only 13 33 25 17 10 0 1 48 27 1764
2017 Provides services to public - Both English and French 25 37 15 13 9 0 0 63 22 25918
2014 Provides services to public - English only 17 37 13 17 15 0 0 55 32 33519
2014 Provides services to public - French only 8 31 27 22 12 0 1 39 34 1828
2014 Provides services to public - Both English and French 19 38 16 16 11 0 0 57 27 27091
2011 Provides services to public - English only 22 38 13 14 12 0 0 60 27 38075
2011 Provides services to public - French only 13 33 24 18 10 0 1 48 29 2123
2011 Provides services to public - Both English and French 26 37 15 13 8 0 0 64 21 31705

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 32 18 12 11 0 0 59 23 31596
2019 Provides services to public - French only 14 33 28 15 8 0 1 48 24 1478
2019 Provides services to public - Both English and French 32 33 17 11 8 0 0 65 18 25506
2017 Provides services to public - English only 25 33 17 14 12 0 0 58 26 31683
2017 Provides services to public - French only 14 35 26 15 9 0 1 50 24 1765
2017 Provides services to public - Both English and French 29 34 16 12 8 0 0 63 20 25921
2014 Provides services to public - English only 21 34 16 15 13 0 0 55 28 33515
2014 Provides services to public - French only 11 34 28 19 8 0 1 45 26 1829
2014 Provides services to public - Both English and French 24 35 18 13 9 0 0 59 23 27089

Question 15. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 38 14 12 7 0 0 68 19 31233
2019 Provides services to public - French only 22 47 18 9 4 0 0 70 13 1462
2019 Provides services to public - Both English and French 32 40 14 9 4 0 0 72 14 25187
2017 Provides services to public - English only 27 36 14 13 9 0 0 64 22 31680
2017 Provides services to public - French only 20 45 20 9 6 0 0 65 15 1762
2017 Provides services to public - Both English and French 29 38 15 10 6 0 0 68 17 25935
2014 Provides services to public - English only 24 37 15 13 10 0 0 61 24 33513
2014 Provides services to public - French only 16 45 23 11 4 0 0 62 15 1828
2014 Provides services to public - Both English and French 26 39 17 11 7 0 0 65 18 27083
2011 Provides services to public - English only 32 39 13 10 6 1 0 72 16 38045
2011 Provides services to public - French only 22 46 19 9 3 0 0 69 12 2118
2011 Provides services to public - Both English and French 32 41 14 9 4 0 0 73 13 31684

Question 47. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 17 36 20 14 9 4 0 56 23 31616
2019 Provides services to public - French only 9 31 33 15 6 5 1 42 22 1476
2019 Provides services to public - Both English and French 19 38 21 12 6 4 0 60 18 25532
2017 Provides services to public - English only 17 31 21 15 12 4 0 50 28 31760
2017 Provides services to public - French only 9 32 30 15 6 7 0 44 24 1766
2017 Provides services to public - Both English and French 18 34 23 12 9 5 0 54 22 25978

Work-life balance and workload

Question 6. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 40 31 11 10 8 0 0 71 18 31566
2019 Provides services to public - French only 34 37 15 8 5 0 2 72 13 1476
2019 Provides services to public - Both English and French 42 32 12 8 6 0 1 74 14 25495
2017 Provides services to public - English only 36 32 11 10 10 0 0 69 20 31759
2017 Provides services to public - French only 30 40 16 7 5 0 2 71 13 1768
2017 Provides services to public - Both English and French 37 34 12 9 7 0 1 72 16 25971
2014 Provides services to public - English only 33 33 12 12 10 0 0 66 21 33501
2014 Provides services to public - French only 24 40 19 8 6 1 2 66 15 1830
2014 Provides services to public - Both English and French 32 34 14 10 8 0 1 67 18 27089
2011 Provides services to public - English only 33 37 11 10 8 0 0 70 19 38105
2011 Provides services to public - French only 24 41 19 9 5 0 2 67 14 2119
2011 Provides services to public - Both English and French 34 36 13 9 6 0 1 71 15 31723

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 38 31 18 7 5 0 2 70 12 31458
2019 Provides services to public - French only 45 34 14 5 2 0 0 79 7 1464
2019 Provides services to public - Both English and French 40 32 15 7 5 0 1 72 12 25415
2017 Provides services to public - English only 37 32 17 7 4 0 3 71 11 31798
2017 Provides services to public - French only 45 37 12 4 2 0 1 82 6 1768
2017 Provides services to public - Both English and French 37 35 15 7 4 0 2 73 11 26021
2014 Provides services to public - English only 35 31 19 8 5 0 2 67 13 33523
2014 Provides services to public - French only 47 36 11 3 1 0 1 84 4 1829
2014 Provides services to public - Both English and French 36 34 17 7 5 0 1 71 12 27087
2011 Provides services to public - English only 34 32 19 8 6 0 2 66 14 38085
2011 Provides services to public - French only 38 37 15 6 3 0 1 76 8 2124
2011 Provides services to public - Both English and French 34 33 18 9 5 0 1 68 14 31729
2008 Provides services to public - English only 28 34 21 9 6 0 1 63 16 34581
2008 Provides services to public - French only 29 40 17 9 3 0 1 70 13 1843
2008 Provides services to public - Both English and French 28 34 20 10 6 0 1 64 17 27598

Question 29. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 19 9 4 7 2 6 78 12 31615
2019 Provides services to public - French only 43 26 9 5 5 1 10 78 11 1473
2019 Provides services to public - Both English and French 52 21 8 5 6 2 6 79 12 25528
2017 Provides services to public - English only 48 21 8 5 8 3 7 77 14 31746
2017 Provides services to public - French only 36 31 8 5 5 2 12 79 12 1767
2017 Provides services to public - Both English and French 43 25 8 5 7 3 8 77 14 25958
2014 Provides services to public - English only 48 21 9 5 8 3 7 76 14 33533
2014 Provides services to public - French only 31 33 10 6 5 2 13 75 13 1831
2014 Provides services to public - Both English and French 41 25 10 6 7 3 9 74 15 27093
2011 Provides services to public - English only 42 26 9 7 10 2 4 72 18 38093
2011 Provides services to public - French only 31 31 13 9 7 2 8 69 17 2123
2011 Provides services to public - Both English and French 38 27 10 8 8 2 6 71 18 31734

Mobility and retention

Question 54. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not sure
(%)
Total responses
2019 Provides services to public - English only 23 39 38 31707
2019 Provides services to public - French only 19 54 27 1482
2019 Provides services to public - Both English and French 28 39 34 25597
2017 Provides services to public - English only 22 41 37 31783
2017 Provides services to public - French only 17 57 26 1765
2017 Provides services to public - Both English and French 26 42 32 26014
2014 Provides services to public - English only 21 42 36 33537
2014 Provides services to public - French only 18 61 22 1828
2014 Provides services to public - Both English and French 26 42 32 27097
2011 Provides services to public - English only 23 44 33 38130
2011 Provides services to public - French only 18 62 20 2120
2011 Provides services to public - Both English and French 28 43 29 31737

Question 55. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2019 Provides services to public - English only 18 31 27 9 9 6 7431
2019 Provides services to public - French only 25 38 22 8 3 4 293
2019 Provides services to public - Both English and French 13 34 29 6 12 6 7112
2017 Provides services to public - English only 21 28 25 11 9 7 6878
2017 Provides services to public - French only 33 36 17 3 3 8 301
2017 Provides services to public - Both English and French 16 31 30 7 9 7 6837
2014 Provides services to public - English only 24 29 23 14 9999 10 7184
2014 Provides services to public - French only 46 22 15 8 9999 9 319
2014 Provides services to public - Both English and French 16 33 30 9 9999 12 7126
2011 Provides services to public - English only 24 29 25 12 9999 10 8646
2011 Provides services to public - French only 49 18 19 7 9999 8 380
2011 Provides services to public - Both English and French 18 32 32 7 9999 10 8900
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Workplace

Organizational goals

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 37 10 6 4 0 0 80 10 31490
2019 Provides services to public - French only 30 50 13 5 2 0 0 80 7 1471
2019 Provides services to public - Both English and French 43 38 10 5 3 0 0 82 8 25423
2017 Provides services to public - English only 40 38 10 6 5 1 0 78 11 31730
2017 Provides services to public - French only 29 51 13 5 2 0 0 80 7 1767
2017 Provides services to public - Both English and French 39 41 11 6 4 0 0 80 9 25971
2014 Provides services to public - English only 37 39 12 7 5 1 0 76 12 33522
2014 Provides services to public - French only 25 51 16 6 2 1 0 77 7 1828
2014 Provides services to public - Both English and French 36 42 12 6 3 1 0 79 9 27083
2011 Provides services to public - English only 35 42 11 7 5 1 0 77 12 38103
2011 Provides services to public - French only 25 49 15 8 2 1 0 74 10 2124
2011 Provides services to public - Both English and French 36 42 12 6 3 1 0 79 9 31738
2008 Provides services to public - English only 41 39 9 6 4 1 0 81 10 34549
2008 Provides services to public - French only 34 47 13 4 1 1 0 82 5 1845
2008 Provides services to public - Both English and French 43 39 10 5 2 1 0 83 7 27601

Question 39. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 39 18 10 6 1 0 66 16 31674
2019 Provides services to public - French only 22 49 20 5 3 1 0 72 8 1473
2019 Provides services to public - Both English and French 28 42 17 8 4 1 0 71 12 25535
2017 Provides services to public - English only 24 38 17 12 8 1 0 63 20 31748
2017 Provides services to public - French only 20 48 21 6 3 1 0 70 9 1765
2017 Provides services to public - Both English and French 25 42 17 10 5 1 0 68 15 25975
2014 Provides services to public - English only 24 38 18 11 8 2 0 63 19 33541
2014 Provides services to public - French only 16 50 22 8 3 1 0 67 11 1832
2014 Provides services to public - Both English and French 24 41 19 9 5 1 0 66 15 27100
2011 Provides services to public - English only 22 40 17 12 7 1 0 63 19 38068
2011 Provides services to public - French only 18 48 21 9 2 1 0 67 11 2121
2011 Provides services to public - Both English and French 25 41 17 10 5 1 0 68 15 31698

Organizational performance

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 12 23 34 19 9 1 1 29 36 31606
2019 Provides services to public - French only 10 29 32 18 8 1 2 27 40 1480
2019 Provides services to public - Both English and French 10 25 33 20 10 1 1 30 36 25526
2017 Provides services to public - English only 13 23 34 17 9 1 4 27 38 31646
2017 Provides services to public - French only 8 28 29 19 11 1 4 31 38 1763
2017 Provides services to public - Both English and French 11 25 33 17 9 1 3 28 37 25887
2014 Provides services to public - English only 14 26 35 15 7 1 2 23 41 33444
2014 Provides services to public - French only 9 33 33 17 5 1 2 23 43 1825
2014 Provides services to public - Both English and French 11 29 34 16 7 1 2 24 41 27039
2011 Provides services to public - English only 14 26 34 15 7 1 2 23 41 37991
2011 Provides services to public - French only 13 35 30 13 5 1 2 19 50 2115
2011 Provides services to public - Both English and French 12 29 33 16 7 1 3 24 42 31633
2008 Provides services to public - English only 13 27 35 16 6 1 2 23 41 34498
2008 Provides services to public - French only 12 37 31 14 5 1 2 19 50 1836
2008 Provides services to public - Both English and French 11 30 34 16 6 1 2 23 43 27543

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 19 27 22 16 2 2 39 33 31504
2019 Provides services to public - French only 11 22 27 22 11 4 2 35 36 1475
2019 Provides services to public - Both English and French 11 20 27 23 15 2 2 39 32 25477
2017 Provides services to public - English only 15 20 27 19 13 2 4 35 36 31532
2017 Provides services to public - French only 10 22 28 18 12 5 5 34 36 1758
2017 Provides services to public - Both English and French 12 21 28 19 13 3 4 35 35 25854
2014 Provides services to public - English only 16 22 29 18 10 2 3 30 40 33411
2014 Provides services to public - French only 12 24 35 17 7 4 2 25 38 1827
2014 Provides services to public - Both English and French 13 24 29 18 10 3 3 30 39 27025
2011 Provides services to public - English only 15 21 28 19 12 2 3 33 38 37953
2011 Provides services to public - French only 13 28 31 15 7 3 3 23 44 2116
2011 Provides services to public - Both English and French 13 22 29 20 11 2 3 33 37 31615
2008 Provides services to public - English only 14 21 29 21 11 2 2 33 36 34418
2008 Provides services to public - French only 11 27 33 16 8 3 2 25 39 1835
2008 Provides services to public - Both English and French 12 23 29 20 11 2 3 32 37 27523

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 20 28 20 12 2 3 34 36 31522
2019 Provides services to public - French only 19 28 29 11 6 3 3 19 50 1476
2019 Provides services to public - Both English and French 16 24 28 17 11 2 3 29 42 25483
2017 Provides services to public - English only 15 20 28 18 11 2 5 32 38 31575
2017 Provides services to public - French only 17 28 27 11 6 3 6 20 50 1760
2017 Provides services to public - Both English and French 18 24 28 15 9 2 5 25 45 25876
2014 Provides services to public - English only 18 22 28 17 9 2 4 28 43 33412
2014 Provides services to public - French only 20 30 28 11 4 2 4 16 53 1823
2014 Provides services to public - Both English and French 20 27 26 14 7 2 4 22 50 27024
2011 Provides services to public - English only 16 21 28 18 10 2 4 30 40 37931
2011 Provides services to public - French only 20 31 26 11 5 2 4 17 55 2119
2011 Provides services to public - Both English and French 19 25 27 14 8 2 5 23 47 31607
2008 Provides services to public - English only 16 21 30 19 9 2 3 29 39 34432
2008 Provides services to public - French only 14 31 28 15 5 3 4 22 48 1839
2008 Provides services to public - Both English and French 17 26 29 16 7 2 4 25 45 27515

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 7 11 27 31 20 1 4 53 19 31404
2019 Provides services to public - French only 7 19 33 22 12 2 4 36 28 1474
2019 Provides services to public - Both English and French 7 15 29 27 17 1 3 46 23 25419
2017 Provides services to public - English only 8 11 27 28 17 2 6 49 21 31406
2017 Provides services to public - French only 9 18 33 22 11 2 6 35 29 1757
2017 Provides services to public - Both English and French 8 16 30 24 14 1 6 41 26 25802
2014 Provides services to public - English only 9 13 29 28 14 1 5 45 24 33325
2014 Provides services to public - French only 8 19 37 22 8 2 5 32 28 1823
2014 Provides services to public - Both English and French 9 17 32 24 12 1 4 38 28 26955
2011 Provides services to public - English only 8 13 30 28 15 1 5 46 22 37883
2011 Provides services to public - French only 18 28 31 14 6 2 3 20 48 2113
2011 Provides services to public - Both English and French 11 19 31 22 11 1 5 35 32 31556
2008 Provides services to public - English only 7 13 32 29 14 1 4 45 22 34413
2008 Provides services to public - French only 11 27 35 17 6 2 2 24 39 1837
2008 Provides services to public - Both English and French 10 21 32 22 10 1 3 34 32 27502

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 19 26 20 15 1 2 37 37 31549
2019 Provides services to public - French only 12 23 26 20 13 2 4 35 37 1475
2019 Provides services to public - Both English and French 16 21 26 19 15 1 3 35 38 25506
2017 Provides services to public - English only 19 20 25 17 13 2 5 32 41 31572
2017 Provides services to public - French only 14 21 26 17 13 1 8 34 38 1757
2017 Provides services to public - Both English and French 18 23 26 16 12 1 4 29 44 25881
2014 Provides services to public - English only 23 22 26 15 10 1 3 26 47 33425
2014 Provides services to public - French only 16 29 25 15 9 1 5 26 47 1827
2014 Provides services to public - Both English and French 22 26 25 14 9 1 3 23 50 27020
2011 Provides services to public - English only 21 23 26 15 10 1 3 26 46 37980
2011 Provides services to public - French only 18 28 26 15 8 1 4 24 48 2119
2011 Provides services to public - Both English and French 20 25 26 15 9 1 4 25 47 31632
2008 Provides services to public - English only 19 23 27 17 10 1 2 28 43 34422
2008 Provides services to public - French only 14 29 27 17 9 1 4 26 45 1837
2008 Provides services to public - Both English and French 17 25 28 17 9 1 3 27 44 27508

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 14 17 25 22 17 3 3 41 32 31460
2019 Provides services to public - French only 17 26 24 17 10 4 2 29 45 1472
2019 Provides services to public - Both English and French 14 20 26 20 14 3 2 36 37 25426
2017 Provides services to public - English only 13 16 25 21 15 4 6 40 33 31582
2017 Provides services to public - French only 14 27 24 16 11 4 5 29 45 1763
2017 Provides services to public - Both English and French 14 21 26 19 13 3 5 34 38 25889
2014 Provides services to public - English only 12 17 25 23 14 3 5 41 31 33393
2014 Provides services to public - French only 13 25 24 20 10 4 4 33 41 1826
2014 Provides services to public - Both English and French 13 20 27 22 12 3 4 36 35 27022
2011 Provides services to public - English only 12 17 26 22 15 3 6 41 31 37898
2011 Provides services to public - French only 14 22 22 22 13 3 5 38 39 2119
2011 Provides services to public - Both English and French 13 21 26 20 12 3 5 35 37 31588
2008 Provides services to public - English only 14 19 26 21 12 2 4 36 36 34460
2008 Provides services to public - French only 14 26 23 21 9 3 4 33 42 1838
2008 Provides services to public - Both English and French 17 25 25 18 10 2 4 29 45 27533

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 16 21 30 18 11 2 2 30 39 31499
2019 Provides services to public - French only 16 27 32 13 7 3 2 21 46 1471
2019 Provides services to public - Both English and French 14 23 30 17 11 2 2 30 38 25466
2017 Provides services to public - English only 18 22 29 14 10 3 5 26 42 31606
2017 Provides services to public - French only 15 28 32 12 5 4 4 19 46 1760
2017 Provides services to public - Both English and French 15 23 32 15 9 3 4 25 41 25882
2014 Provides services to public - English only 20 23 29 14 8 2 3 24 45 33433
2014 Provides services to public - French only 15 28 34 13 5 3 3 19 45 1823
2014 Provides services to public - Both English and French 16 25 32 14 8 2 3 23 43 27024

Question 18h. I feel that the quality of my work suffers because of... Unreliable technology.

Survey year Demographic Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 13 20 33 20 11 1 1 32 34 31583
2019 Provides services to public - French only 7 21 34 25 10 2 1 36 29 1476
2019 Provides services to public - Both English and French 12 21 33 21 12 1 1 33 33 25520

Question 40. I feel that change is managed well in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 15 31 19 20 13 2 0 47 34 31500
2019 Provides services to public - French only 12 36 26 16 7 3 0 49 24 1469
2019 Provides services to public - Both English and French 16 34 21 17 9 2 0 51 27 25460

Respectful workplace

Question 21. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 27 10 11 9 1 0 69 20 31565
2019 Provides services to public - French only 43 37 10 5 4 1 0 81 9 1477
2019 Provides services to public - Both English and French 45 31 9 8 6 1 0 77 14 25485
2017 Provides services to public - English only 38 28 10 12 11 1 0 66 23 31775
2017 Provides services to public - French only 40 41 10 4 4 0 0 82 8 1765
2017 Provides services to public - Both English and French 40 33 10 9 6 1 0 75 15 25991
2014 Provides services to public - English only 40 28 10 11 10 1 0 68 22 33532
2014 Provides services to public - French only 39 40 13 6 2 0 0 79 8 1830
2014 Provides services to public - Both English and French 40 32 10 9 7 1 0 73 16 27095

Question 22. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 43 33 9 10 5 0 0 77 15 31574
2019 Provides services to public - French only 45 40 9 4 2 0 0 85 5 1476
2019 Provides services to public - Both English and French 47 35 8 6 3 0 0 82 10 25489
2017 Provides services to public - English only 36 38 10 10 6 0 0 74 16 31723
2017 Provides services to public - French only 37 50 8 3 2 0 0 87 5 1765
2017 Provides services to public - Both English and French 39 41 9 7 4 0 0 80 11 25968
2014 Provides services to public - English only 35 39 10 10 5 0 0 75 15 33516
2014 Provides services to public - French only 31 53 11 3 1 0 0 84 5 1830
2014 Provides services to public - Both English and French 37 43 10 7 3 0 0 80 10 27078

Question 23. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 36 15 7 4 2 0 73 12 31607
2019 Provides services to public - French only 29 42 21 3 2 1 1 72 6 1477
2019 Provides services to public - Both English and French 39 38 13 5 3 1 0 79 8 25524

Question 48. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 36 15 9 6 1 0 70 15 31479
2019 Provides services to public - French only 27 43 18 6 4 2 0 71 10 1468
2019 Provides services to public - Both English and French 36 38 14 6 4 2 0 75 11 25444
2017 Provides services to public - English only 36 36 13 7 5 2 0 74 13 31747
2017 Provides services to public - French only 27 49 14 4 2 3 0 78 7 1767
2017 Provides services to public - Both English and French 35 41 13 5 3 2 0 78 9 25978
2014 Provides services to public - English only 38 34 13 7 5 2 0 74 12 33530
2014 Provides services to public - French only 23 50 17 4 2 3 1 76 7 1829
2014 Provides services to public - Both English and French 36 39 13 5 3 2 0 78 9 27101
2011 Provides services to public - English only 28 36 16 9 8 2 0 66 17 38055
2011 Provides services to public - French only 17 44 23 7 3 5 0 65 11 2122
2011 Provides services to public - Both English and French 30 39 16 7 5 3 0 71 12 31702

Question 49. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 32 15 5 4 3 1 75 9 31507
2019 Provides services to public - French only 32 45 13 4 3 3 1 79 7 1470
2019 Provides services to public - Both English and French 41 35 14 4 3 3 1 78 7 25467
2017 Provides services to public - English only 37 33 16 5 5 3 1 73 10 31710
2017 Provides services to public - French only 26 46 16 5 3 3 1 75 8 1767
2017 Provides services to public - Both English and French 34 37 16 5 4 4 1 74 9 25967
2014 Provides services to public - English only 41 32 14 4 4 4 1 77 9 33520
2014 Provides services to public - French only 24 49 16 4 2 4 1 77 6 1828
2014 Provides services to public - Both English and French 38 37 14 4 3 4 1 79 7 27090

Question 50. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 44 33 10 7 6 0 0 77 13 31611
2019 Provides services to public - French only 38 44 11 4 3 0 0 82 7 1479
2019 Provides services to public - Both English and French 47 34 10 5 3 0 0 82 8 25536
2017 Provides services to public - English only 39 35 11 8 7 0 0 75 14 31758
2017 Provides services to public - French only 33 49 11 4 3 0 0 82 7 1764
2017 Provides services to public - Both English and French 41 40 10 6 4 0 0 81 10 25995
2014 Provides services to public - English only 40 34 11 8 6 0 0 75 14 33516
2014 Provides services to public - French only 30 52 11 4 2 1 0 82 7 1828
2014 Provides services to public - Both English and French 40 39 11 6 4 0 0 80 10 27080
2011 Provides services to public - English only 34 37 13 9 8 0 0 71 16 37994
2011 Provides services to public - French only 22 50 17 6 3 1 0 73 10 2114
2011 Provides services to public - Both English and French 36 40 12 6 4 0 0 77 11 31656
2008 Provides services to public - English only 30 39 12 10 8 0 0 69 18 34554
2008 Provides services to public - French only 22 49 17 8 3 1 0 72 11 1842
2008 Provides services to public - Both English and French 33 42 13 7 5 0 0 75 12 27594

Ethical workplace

Question 20. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 28 18 11 10 4 2 58 23 31596
2019 Provides services to public - French only 23 33 20 7 7 7 3 63 16 1474
2019 Provides services to public - Both English and French 27 31 17 10 8 5 3 63 19 25510
2017 Provides services to public - English only 24 29 16 12 12 4 3 57 26 31787
2017 Provides services to public - French only 22 35 18 9 6 5 5 63 17 1770
2017 Provides services to public - Both English and French 23 32 16 11 9 4 4 60 22 25997
2014 Provides services to public - English only 27 31 15 11 10 3 2 62 22 33529
2014 Provides services to public - French only 20 38 20 9 6 4 3 62 16 1831
2014 Provides services to public - Both English and French 25 32 17 11 8 4 3 62 20 27097

Question 41. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 35 14 10 7 2 1 68 17 31610
2019 Provides services to public - French only 24 46 14 10 4 1 0 71 15 1473
2019 Provides services to public - Both English and French 31 37 14 9 6 2 1 70 16 25523
2017 Provides services to public - English only 35 35 12 8 6 3 1 72 15 31692
2017 Provides services to public - French only 23 47 12 10 4 3 1 73 14 1766
2017 Provides services to public - Both English and French 32 39 12 9 5 3 1 73 14 25955
2014 Provides services to public - English only 38 36 11 7 5 2 1 76 13 33532
2014 Provides services to public - French only 22 52 13 8 2 3 1 76 10 1831
2014 Provides services to public - Both English and French 34 39 12 8 4 2 1 75 13 27087
2011 Provides services to public - English only 33 36 12 8 6 3 1 72 15 38035
2011 Provides services to public - French only 24 44 15 9 3 4 0 72 13 2118
2011 Provides services to public - Both English and French 34 37 12 8 5 3 1 74 14 31661
2008 Provides services to public - English only 29 36 13 10 8 4 1 68 18 34557
2008 Provides services to public - French only 21 44 16 10 4 5 1 69 15 1840
2008 Provides services to public - Both English and French 31 36 12 10 6 4 1 71 16 27613

Question 42. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 31 34 18 9 7 1 0 65 16 31556
2019 Provides services to public - French only 26 45 19 5 4 1 0 72 9 1467
2019 Provides services to public - Both English and French 31 38 18 7 5 1 0 70 12 25494

Question 43. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 24 17 15 16 6 1 48 33 31617
2019 Provides services to public - French only 17 32 22 12 8 7 2 54 21 1474
2019 Provides services to public - Both English and French 20 25 19 13 12 8 2 50 28 25509
2017 Provides services to public - English only 19 24 15 16 18 7 1 47 36 31700
2017 Provides services to public - French only 13 34 21 13 8 8 3 53 24 1755
2017 Provides services to public - Both English and French 17 25 18 14 14 9 3 48 31 25962
2014 Provides services to public - English only 17 25 16 16 18 6 1 46 37 33532
2014 Provides services to public - French only 11 34 21 16 9 8 1 50 27 1831
2014 Provides services to public - Both English and French 15 25 19 16 15 8 2 45 34 27100
2011 Provides services to public - English only 15 23 17 17 19 7 1 42 40 38085
2011 Provides services to public - French only 13 32 23 14 7 9 2 50 23 2124
2011 Provides services to public - Both English and French 15 24 19 16 14 10 3 44 34 31720

Physical environment and equipment

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 45 5 12 5 0 0 79 17 31655
2019 Provides services to public - French only 36 48 7 6 3 0 0 84 9 1479
2019 Provides services to public - Both English and French 37 44 6 10 3 0 0 81 13 25566
2017 Provides services to public - English only 29 46 5 14 7 0 0 75 20 31819
2017 Provides services to public - French only 33 52 6 7 3 0 0 85 9 1770
2017 Provides services to public - Both English and French 31 47 6 11 5 0 0 78 16 26022
2014 Provides services to public - English only 28 47 5 13 6 0 0 75 20 33524
2014 Provides services to public - French only 29 53 7 8 3 0 0 82 11 1830
2014 Provides services to public - Both English and French 30 47 7 11 4 0 0 77 16 27084
2011 Provides services to public - English only 30 48 4 13 5 0 0 78 18 38113
2011 Provides services to public - French only 38 44 9 8 1 0 0 82 9 2120
2011 Provides services to public - Both English and French 36 45 5 10 4 0 0 81 14 31741
2008 Provides services to public - English only 30 48 4 12 6 0 0 78 17 34566
2008 Provides services to public - French only 34 51 8 6 2 0 0 85 7 1846
2008 Provides services to public - Both English and French 36 46 5 9 3 0 0 83 12 27613

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 35 7 12 7 0 0 74 19 31610
2019 Provides services to public - French only 32 42 10 10 6 0 0 74 16 1477
2019 Provides services to public - Both English and French 40 36 8 11 5 0 0 76 16 25518
2017 Provides services to public - English only 36 35 7 13 9 0 0 71 22 31768
2017 Provides services to public - French only 31 40 11 11 6 0 0 72 17 1768
2017 Provides services to public - Both English and French 36 37 8 11 7 0 0 73 19 26002
2014 Provides services to public - English only 36 34 7 13 9 0 0 71 22 33504
2014 Provides services to public - French only 29 41 12 12 5 0 0 71 17 1829
2014 Provides services to public - Both English and French 36 36 8 12 8 0 0 72 19 27063
2011 Provides services to public - English only 35 37 8 12 8 0 0 72 20 38026
2011 Provides services to public - French only 27 43 13 11 5 0 0 71 16 2126
2011 Provides services to public - Both English and French 38 37 9 10 6 0 0 75 16 31658

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 39 36 9 10 5 0 0 75 15 31441
2019 Provides services to public - French only 35 45 10 6 3 0 0 81 9 1475
2019 Provides services to public - Both English and French 43 37 10 7 3 0 0 80 11 25385
2017 Provides services to public - English only 38 37 9 11 5 0 0 75 16 31713
2017 Provides services to public - French only 37 46 9 6 2 0 0 82 9 1766
2017 Provides services to public - Both English and French 41 39 9 7 4 0 0 80 11 25935
2014 Provides services to public - English only 36 38 9 11 5 0 0 75 16 33498
2014 Provides services to public - French only 29 50 10 8 2 0 0 80 10 1827
2014 Provides services to public - Both English and French 38 40 10 8 4 0 0 78 12 27070

Use of official languages

Question 2. When I prepare written materials, including emails, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 12 4 1 1 0 2 94 3 31585
2019 Provides services to public - French only 61 28 4 4 2 0 1 90 5 1478
2019 Provides services to public - Both English and French 56 25 7 8 4 0 1 81 12 25527
2017 Provides services to public - English only 79 13 3 1 1 0 2 95 2 31788
2017 Provides services to public - French only 62 29 4 3 1 0 1 92 4 1767
2017 Provides services to public - Both English and French 52 26 7 9 5 0 1 78 14 26003
2014 Provides services to public - English only 79 13 3 1 1 0 2 94 2 33512
2014 Provides services to public - French only 59 31 4 3 1 0 2 92 4 1830
2014 Provides services to public - Both English and French 50 27 8 10 5 0 1 77 15 27068
2011 Provides services to public - English only 80 12 3 1 1 0 2 95 2 38101
2011 Provides services to public - French only 65 24 4 3 2 0 2 90 5 2117
2011 Provides services to public - Both English and French 52 24 7 10 5 0 1 77 16 31708
2008 Provides services to public - English only 81 12 3 1 1 0 2 95 2 34554
2008 Provides services to public - French only 64 26 4 4 1 0 1 91 5 1846
2008 Provides services to public - Both English and French 51 25 7 11 6 0 1 76 17 27586

Question 19. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 79 9 6 1 1 0 5 92 2 31601
2019 Provides services to public - French only 68 20 4 1 1 1 4 93 3 1479
2019 Provides services to public - Both English and French 61 20 7 6 4 0 2 82 11 25524
2017 Provides services to public - English only 78 9 5 1 1 1 6 93 2 31785
2017 Provides services to public - French only 70 21 3 1 1 0 4 95 2 1765
2017 Provides services to public - Both English and French 58 21 7 6 5 0 3 81 12 25998
2014 Provides services to public - English only 79 9 4 1 1 0 5 94 2 33535
2014 Provides services to public - French only 70 21 3 1 0 0 4 96 2 1830
2014 Provides services to public - Both English and French 60 20 6 6 5 0 2 82 12 27096
2011 Provides services to public - English only 78 10 5 1 1 1 5 93 2 38074
2011 Provides services to public - French only 73 19 2 1 1 1 5 96 2 2124
2011 Provides services to public - Both English and French 58 20 6 7 6 0 2 80 13 31706
2008 Provides services to public - English only 74 8 4 1 1 1 10 93 3 34560
2008 Provides services to public - French only 74 14 3 1 1 1 6 95 2 1839
2008 Provides services to public - Both English and French 56 19 6 8 8 0 4 78 16 27610

Question 28. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 81 8 4 1 1 0 4 94 2 31502
2019 Provides services to public - French only 77 17 1 1 1 0 4 98 1 1470
2019 Provides services to public - Both English and French 75 13 4 2 3 0 2 90 6 25466
2017 Provides services to public - English only 81 9 4 1 1 0 4 95 1 31734
2017 Provides services to public - French only 75 19 2 1 1 0 2 97 1 1764
2017 Provides services to public - Both English and French 71 17 4 3 4 0 2 90 6 25985
2014 Provides services to public - English only 81 9 3 0 1 0 5 95 1 33518
2014 Provides services to public - French only 72 23 1 0 0 0 3 98 1 1830
2014 Provides services to public - Both English and French 71 16 4 3 4 0 2 89 7 27090
2011 Provides services to public - English only 80 9 4 1 1 1 5 94 1 38061
2011 Provides services to public - French only 77 18 1 0 0 0 3 98 1 2120
2011 Provides services to public - Both English and French 71 15 4 3 5 0 2 88 8 31723
2008 Provides services to public - English only 80 6 3 1 1 1 9 95 2 34543
2008 Provides services to public - French only 82 11 1 0 1 0 5 98 1 1839
2008 Provides services to public - Both English and French 72 12 4 4 5 0 3 87 10 27610

Question 38. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Demographic Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 13 10 7 10 25 7 61 25 31658
2019 Provides services to public - French only 50 19 8 4 3 11 5 81 9 1471
2019 Provides services to public - Both English and French 47 22 13 6 5 5 2 74 12 25568

Collective agreements and terms and conditions of employment

Question 56. I am familiar with the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 33 47 9 6 2 1 1 82 9 31580
2019 Provides services to public - French only 16 53 17 10 2 0 1 70 13 1471
2019 Provides services to public - Both English and French 30 46 11 7 3 1 2 78 10 25488

Question 57. My immediate supervisor respects the provisions of my collective agreement or my terms and conditions of employment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 49 28 10 4 3 4 1 82 8 31565
2019 Provides services to public - French only 38 44 10 3 1 3 1 85 4 1472
2019 Provides services to public - Both English and French 48 30 10 3 2 5 2 84 5 25484

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 58. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 31647
2019 Provides services to public - French only 11 89 1474
2019 Provides services to public - Both English and French 14 86 25547

Question 59a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 53 47 5093
2019 Provides services to public - French only 49 51 154
2019 Provides services to public - Both English and French 50 50 3409

Question 59b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 61 39 5093
2019 Provides services to public - French only 62 38 154
2019 Provides services to public - Both English and French 59 41 3409

Question 59c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 5093
2019 Provides services to public - French only 4 96 154
2019 Provides services to public - Both English and French 9 91 3409

Question 59d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 5093
2019 Provides services to public - French only 6 94 154
2019 Provides services to public - Both English and French 5 95 3409

Question 59e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 5093

Question 59f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 5093
2019 Provides services to public - French only 6 94 154
2019 Provides services to public - Both English and French 15 85 3409

Question 59g. From whom did you experience harassment on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 5093
2019 Provides services to public - French only 4 96 154
2019 Provides services to public - Both English and French 4 96 3409

Question 60a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 43 57 5045
2019 Provides services to public - French only 26 74 149
2019 Provides services to public - Both English and French 40 60 3382

Question 60b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 40 60 5045
2019 Provides services to public - French only 49 51 149
2019 Provides services to public - Both English and French 40 60 3382

Question 60c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 48 52 5045
2019 Provides services to public - French only 41 59 149
2019 Provides services to public - Both English and French 45 55 3382

Question 60d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 43 57 5045
2019 Provides services to public - French only 41 59 149
2019 Provides services to public - Both English and French 43 57 3382

Question 60e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 31 69 5045
2019 Provides services to public - French only 18 82 149
2019 Provides services to public - Both English and French 29 71 3382

Question 60f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 55 45 5045
2019 Provides services to public - French only 63 37 149
2019 Provides services to public - Both English and French 59 41 3382

Question 60g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 39 61 5045
2019 Provides services to public - French only 31 69 149
2019 Provides services to public - Both English and French 38 62 3382

Question 60h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 3 97 5045

Question 60i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 5045
2019 Provides services to public - French only 8 92 149
2019 Provides services to public - Both English and French 10 90 3382

Question 60j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 5045
2019 Provides services to public - French only 18 82 149
2019 Provides services to public - Both English and French 14 86 3382

Question 60k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 53 47 5045
2019 Provides services to public - French only 51 49 149
2019 Provides services to public - Both English and French 49 51 3382

Question 60l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 31 69 5045
2019 Provides services to public - French only 13 87 149
2019 Provides services to public - Both English and French 28 72 3382

Question 60m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 5045
2019 Provides services to public - French only 19 81 149
2019 Provides services to public - Both English and French 17 83 3382

Question 61a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 50 50 5019
2019 Provides services to public - French only 54 46 147
2019 Provides services to public - Both English and French 54 46 3357

Question 61b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 5019
2019 Provides services to public - French only 21 79 147
2019 Provides services to public - Both English and French 29 71 3357

Question 61c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 5019
2019 Provides services to public - French only 9 91 147
2019 Provides services to public - Both English and French 9 91 3357

Question 61d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 25 75 5019
2019 Provides services to public - French only 36 64 147
2019 Provides services to public - Both English and French 21 79 3357

Question 61e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 5019
2019 Provides services to public - French only 9 91 147
2019 Provides services to public - Both English and French 11 89 3357

Question 61f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 5019
2019 Provides services to public - French only 18 82 147
2019 Provides services to public - Both English and French 8 92 3357

Question 61g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 5019
2019 Provides services to public - French only 13 87 147
2019 Provides services to public - Both English and French 16 84 3357

Question 61h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 11 89 5019
2019 Provides services to public - French only 12 88 147
2019 Provides services to public - Both English and French 13 87 3357

Question 61i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 5019
2019 Provides services to public - French only 19 81 147
2019 Provides services to public - Both English and French 24 76 3357

Question 62a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 4538
2019 Provides services to public - French only 12 88 121
2019 Provides services to public - Both English and French 13 87 3106

Question 62b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 4538
2019 Provides services to public - French only 17 83 121
2019 Provides services to public - Both English and French 21 79 3106

Question 62c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 4538
2019 Provides services to public - French only 14 86 121
2019 Provides services to public - Both English and French 11 89 3106

Question 62d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 4538
2019 Provides services to public - French only 5 95 121
2019 Provides services to public - Both English and French 8 92 3106

Question 62e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 4538
2019 Provides services to public - French only 11 89 121
2019 Provides services to public - Both English and French 11 89 3106

Question 62f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 4538
2019 Provides services to public - French only 11 89 121
2019 Provides services to public - Both English and French 10 90 3106

Question 62g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 6 94 4538
2019 Provides services to public - French only 5 95 121
2019 Provides services to public - Both English and French 9 91 3106

Question 62h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 4538
2019 Provides services to public - French only 12 88 121
2019 Provides services to public - Both English and French 13 87 3106

Question 62i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 4538
2019 Provides services to public - French only 15 85 121
2019 Provides services to public - Both English and French 13 87 3106

Question 62j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 34 66 4538
2019 Provides services to public - French only 16 84 121
2019 Provides services to public - Both English and French 30 70 3106

Question 62k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 4538
2019 Provides services to public - French only 8 92 121
2019 Provides services to public - Both English and French 11 89 3106

Question 62l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 50 50 4538
2019 Provides services to public - French only 30 70 121
2019 Provides services to public - Both English and French 47 53 3106

Question 62m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 2 98 4538

Question 62n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 60 40 4538
2019 Provides services to public - French only 39 61 121
2019 Provides services to public - Both English and French 52 48 3106

Question 62o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 4538
2019 Provides services to public - French only 6 94 121
2019 Provides services to public - Both English and French 4 96 3106

Question 62p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 12 88 4538
2019 Provides services to public - French only 17 83 121
2019 Provides services to public - Both English and French 14 86 3106

Question 63. Having carefully read the definition of harassment, have you directly witnessed harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 22 78 31559
2019 Provides services to public - French only 14 86 1476
2019 Provides services to public - Both English and French 18 82 25503

Question 64. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 16 20 9 11 20 6 47 26 31646
2019 Provides services to public - French only 15 21 18 8 7 23 9 53 21 1473
2019 Provides services to public - Both English and French 18 18 19 8 8 22 8 52 22 25559
2017 Provides services to public - English only 17 17 20 8 11 20 6 46 26 31782
2017 Provides services to public - French only 12 23 18 6 6 26 9 54 19 1767
2017 Provides services to public - Both English and French 15 20 19 7 8 23 8 51 22 26010
2014 Provides services to public - English only 17 19 21 9 10 19 5 47 25 33531
2014 Provides services to public - French only 10 24 22 7 4 26 8 50 17 1828
2014 Provides services to public - Both English and French 15 20 19 8 7 24 7 50 22 27093

Question 65. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 27 16 8 8 6 1 65 17 31636
2019 Provides services to public - French only 28 39 15 6 4 6 1 73 11 1477
2019 Provides services to public - Both English and French 33 31 16 6 5 7 1 69 13 25548
2017 Provides services to public - English only 28 28 18 8 9 8 1 62 19 31746
2017 Provides services to public - French only 21 44 18 5 4 6 1 70 10 1765
2017 Provides services to public - Both English and French 26 33 17 7 6 9 1 66 14 25967
2014 Provides services to public - English only 27 28 19 8 8 8 1 61 18 33511
2014 Provides services to public - French only 16 44 21 6 4 8 1 67 10 1828
2014 Provides services to public - Both English and French 25 32 19 7 6 11 1 65 14 27088
2011 Provides services to public - English only 31 35 16 8 6 4 0 69 15 38028
2011 Provides services to public - French only 23 48 16 6 3 4 1 74 9 2114
2011 Provides services to public - Both English and French 31 38 15 6 4 6 0 73 11 31700

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 66. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 31611
2019 Provides services to public - French only 7 93 1473
2019 Provides services to public - Both English and French 8 92 25535

Question 67a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 38 62 3009
2019 Provides services to public - French only 34 66 97
2019 Provides services to public - Both English and French 39 61 1954

Question 67b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 75 25 3009
2019 Provides services to public - French only 81 19 97
2019 Provides services to public - Both English and French 76 24 1954

Question 67c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 3 97 3009

Question 67d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 3009

Question 67e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 3009
2019 Provides services to public - French only 5 95 97
2019 Provides services to public - Both English and French 7 93 1954

Question 67f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 16 84 3009
2019 Provides services to public - French only 7 93 97
2019 Provides services to public - Both English and French 13 87 1954

Question 67g. From whom did you experience discrimination on the job? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 3009
2019 Provides services to public - French only 13 87 97
2019 Provides services to public - Both English and French 8 92 1954

Question 68a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 31 69 2955
2019 Provides services to public - French only 14 86 95
2019 Provides services to public - Both English and French 25 75 1921

Question 68b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 20 80 2955
2019 Provides services to public - French only 14 86 95
2019 Provides services to public - Both English and French 21 79 1921

Question 68c. Please indicate the type of discrimination you experienced. Colour

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 2955
2019 Provides services to public - French only 13 87 95
2019 Provides services to public - Both English and French 15 85 1921

Question 68d. Please indicate the type of discrimination you experienced. Religion

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 2955
2019 Provides services to public - French only 5 95 95
2019 Provides services to public - Both English and French 7 93 1921

Question 68e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 2955
2019 Provides services to public - French only 12 88 95
2019 Provides services to public - Both English and French 27 73 1921

Question 68f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 30 70 2955
2019 Provides services to public - French only 14 86 95
2019 Provides services to public - Both English and French 28 72 1921

Question 68g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 2955

Question 68h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 2 98 2955

Question 68i. Please indicate the type of discrimination you experienced. Marital status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 2955

Question 68j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 17 83 2955
2019 Provides services to public - French only 15 85 95
2019 Provides services to public - Both English and French 18 82 1921

Question 68k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 1 99 2955
2019 Provides services to public - French only 0 100 95
2019 Provides services to public - Both English and French 1 99 1921

Question 68l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 19 81 2955
2019 Provides services to public - French only 13 87 95
2019 Provides services to public - Both English and French 15 85 1921

Question 68m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 0 100 2955

Question 68n. Please indicate the type of discrimination you experienced. Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 2955
2019 Provides services to public - French only 46 54 95
2019 Provides services to public - Both English and French 22 78 1921

Question 69a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 29 71 2938
2019 Provides services to public - French only 43 57 93
2019 Provides services to public - Both English and French 31 69 1905

Question 69b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 15 85 2938
2019 Provides services to public - French only 15 85 93
2019 Provides services to public - Both English and French 15 85 1905

Question 69c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 2938

Question 69d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 2938
2019 Provides services to public - French only 28 72 93
2019 Provides services to public - Both English and French 16 84 1905

Question 69e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 5 95 2938
2019 Provides services to public - French only 8 92 93
2019 Provides services to public - Both English and French 5 95 1905

Question 69f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 2938
2019 Provides services to public - French only 9 91 93
2019 Provides services to public - Both English and French 7 93 1905

Question 69g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 2938
2019 Provides services to public - French only 10 90 93
2019 Provides services to public - Both English and French 10 90 1905

Question 69h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 8 92 2938
2019 Provides services to public - French only 11 89 93
2019 Provides services to public - Both English and French 10 90 1905

Question 69i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 47 53 2938
2019 Provides services to public - French only 37 63 93
2019 Provides services to public - Both English and French 47 53 1905

Question 70a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 7 93 2555
2019 Provides services to public - French only 6 94 77
2019 Provides services to public - Both English and French 6 94 1642

Question 70b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 2555
2019 Provides services to public - French only 11 89 77
2019 Provides services to public - Both English and French 16 84 1642

Question 70c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 2555
2019 Provides services to public - French only 8 92 77
2019 Provides services to public - Both English and French 4 96 1642

Question 70d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 3 97 2555

Question 70e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 2 98 2555
2019 Provides services to public - French only 7 93 77
2019 Provides services to public - Both English and French 3 97 1642

Question 70f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 2555

Question 70g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 2555

Question 70h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 2555
2019 Provides services to public - French only 14 86 77
2019 Provides services to public - Both English and French 13 87 1642

Question 70i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 2555
2019 Provides services to public - French only 6 94 77
2019 Provides services to public - Both English and French 10 90 1642

Question 70j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 27 73 2555
2019 Provides services to public - French only 18 82 77
2019 Provides services to public - Both English and French 27 73 1642

Question 70k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 9 91 2555
2019 Provides services to public - French only 9 91 77
2019 Provides services to public - Both English and French 11 89 1642

Question 70l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 45 55 2555
2019 Provides services to public - French only 24 76 77
2019 Provides services to public - Both English and French 46 54 1642

Question 70m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 2 98 2555
2019 Provides services to public - French only 0 100 77
2019 Provides services to public - Both English and French 2 98 1642

Question 70n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 62 38 2555
2019 Provides services to public - French only 47 53 77
2019 Provides services to public - Both English and French 62 38 1642

Question 70o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 4 96 2555
2019 Provides services to public - French only 6 94 77
2019 Provides services to public - Both English and French 3 97 1642

Question 70p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 10 90 2555
2019 Provides services to public - French only 16 84 77
2019 Provides services to public - Both English and French 11 89 1642

Question 71. Having carefully read the definition of discrimination, have you directly witnessed discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 13 87 31570
2019 Provides services to public - French only 10 90 1476
2019 Provides services to public - Both English and French 11 89 25509

Question 72. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 21 16 22 5 7 23 6 52 17 31611
2019 Provides services to public - French only 16 23 19 4 4 26 8 59 12 1472
2019 Provides services to public - Both English and French 20 18 20 4 5 25 8 56 13 25516
2017 Provides services to public - English only 19 18 23 5 6 24 6 52 15 31760
2017 Provides services to public - French only 12 25 18 4 4 29 9 60 12 1766
2017 Provides services to public - Both English and French 17 20 20 4 4 28 8 57 12 26001
2014 Provides services to public - English only 18 18 24 5 5 25 5 52 14 33516
2014 Provides services to public - French only 9 26 21 4 2 30 8 57 9 1829
2014 Provides services to public - Both English and French 16 20 20 4 4 30 7 57 12 27095

Question 73. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 36 25 18 5 6 8 1 68 12 31583
2019 Provides services to public - French only 30 38 15 4 3 9 2 75 8 1468
2019 Provides services to public - Both English and French 35 29 17 4 4 9 1 72 9 25506
2017 Provides services to public - English only 31 28 18 5 6 10 2 67 12 31697
2017 Provides services to public - French only 22 43 17 4 3 9 2 73 8 1759
2017 Provides services to public - Both English and French 28 33 17 4 4 12 2 71 9 25955
2014 Provides services to public - English only 30 28 19 5 5 11 1 67 11 33492
2014 Provides services to public - French only 16 45 19 4 2 13 1 71 7 1830
2014 Provides services to public - Both English and French 26 32 18 4 3 14 2 70 8 27081
2011 Provides services to public - English only 35 34 15 6 4 6 0 74 10 38041
2011 Provides services to public - French only 24 49 15 4 1 6 0 78 6 2115
2011 Provides services to public - Both English and French 34 38 14 4 2 7 0 78 7 31694

Duty to accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 79. Having carefully read the definition of duty to accommodate, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 21 79 31651
2019 Provides services to public - French only 19 81 1479
2019 Provides services to public - Both English and French 17 83 25554
2017 Provides services to public - English only 21 79 31719
2017 Provides services to public - French only 17 83 1763
2017 Provides services to public - Both English and French 18 82 25983
2014 Provides services to public - English only 20 80 33446
2014 Provides services to public - French only 12 88 1829
2014 Provides services to public - Both English and French 16 84 27033

Question 80. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2019 Provides services to public - English only 79 21 6398
2019 Provides services to public - French only 81 19 276
2019 Provides services to public - Both English and French 81 19 4321
2017 Provides services to public - English only 76 24 6770
2017 Provides services to public - French only 75 25 297
2017 Provides services to public - Both English and French 76 24 4592
2014 Provides services to public - English only 76 24 6607
2014 Provides services to public - French only 72 28 213
2014 Provides services to public - Both English and French 77 23 4226

Question 81. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 41 34 7 11 5 0 0 76 17 5024
2019 Provides services to public - French only 35 39 11 9 6 0 0 74 15 223
2019 Provides services to public - Both English and French 48 32 7 8 4 0 1 81 12 3485
2017 Provides services to public - English only 41 37 6 9 6 1 1 78 15 5213
2017 Provides services to public - French only 39 44 9 5 4 0 0 82 9 223
2017 Provides services to public - Both English and French 44 37 7 7 4 0 0 82 11 3532
2014 Provides services to public - English only 46 33 6 9 5 0 0 80 14 5060
2014 Provides services to public - French only 36 44 12 5 2 1 0 81 7 156
2014 Provides services to public - Both English and French 47 35 7 7 3 0 0 83 10 3289
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 30. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 54 23 11 4 5 2 0 79 10 31667
2019 Provides services to public - French only 48 31 11 4 5 2 0 80 9 1479
2019 Provides services to public - Both English and French 57 24 10 4 4 1 0 82 8 25573
2017 Provides services to public - English only 50 24 11 5 7 2 0 76 12 31760
2017 Provides services to public - French only 41 36 12 5 4 1 0 78 10 1767
2017 Provides services to public - Both English and French 50 27 11 4 5 1 0 79 10 25991

Question 33. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 19 44 14 15 7 1 1 64 22 3800
2019 Provides services to public - French only 7 58 17 11 6 0 1 66 17 91
2019 Provides services to public - Both English and French 20 44 16 13 5 1 1 65 19 5487

Question 77. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 29 39 15 9 6 2 0 69 15 31593
2019 Provides services to public - French only 23 47 18 8 3 2 0 71 10 1470
2019 Provides services to public - Both English and French 29 39 16 8 4 2 0 70 13 25491
2017 Provides services to public - English only 23 39 16 10 9 3 0 64 20 31740
2017 Provides services to public - French only 15 46 20 9 5 5 0 64 15 1763
2017 Provides services to public - Both English and French 22 40 19 9 6 4 0 64 16 25975

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 31 17 15 13 1 0 54 28 31632
2019 Provides services to public - French only 17 38 22 14 8 1 0 55 23 1479
2019 Provides services to public - Both English and French 23 34 18 13 9 1 0 59 23 25553
2017 Provides services to public - English only 16 33 17 16 15 2 0 50 32 31754
2017 Provides services to public - French only 11 41 22 14 11 1 0 52 25 1762
2017 Provides services to public - Both English and French 16 38 19 15 11 2 0 54 27 25979

Work-related stress

Question 74a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 26 20 13 18 0 1 49 31 31656
2019 Provides services to public - French only 15 18 22 18 27 0 1 33 45 1478
2019 Provides services to public - Both English and French 24 25 21 13 17 0 1 49 30 25556
2017 Provides services to public - English only 20 25 19 14 20 0 1 45 35 31739
2017 Provides services to public - French only 13 15 19 20 32 0 2 28 53 1769
2017 Provides services to public - Both English and French 19 21 20 15 22 0 2 41 38 25960

Question 74b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 22 28 24 14 11 0 1 50 26 31638
2019 Provides services to public - French only 19 23 28 18 11 0 1 42 30 1476
2019 Provides services to public - Both English and French 20 27 26 15 11 0 1 48 26 25545
2017 Provides services to public - English only 20 27 24 15 12 0 1 48 28 31735
2017 Provides services to public - French only 16 22 30 18 12 1 2 39 31 1765
2017 Provides services to public - Both English and French 17 25 28 17 12 0 1 42 29 25972

Question 74c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 35 29 17 9 7 1 3 66 16 31486
2019 Provides services to public - French only 22 27 26 13 11 1 2 49 24 1468
2019 Provides services to public - Both English and French 30 29 21 11 7 0 2 60 18 25406
2017 Provides services to public - English only 30 29 18 10 7 1 5 62 18 31654
2017 Provides services to public - French only 19 23 28 15 10 1 3 44 27 1758
2017 Provides services to public - Both English and French 23 27 23 13 9 0 3 53 23 25904

Question 74d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 22 19 14 17 1 2 49 32 31524
2019 Provides services to public - French only 22 24 24 16 12 1 1 46 29 1465
2019 Provides services to public - Both English and French 21 23 22 16 16 1 1 45 33 25458
2017 Provides services to public - English only 23 21 20 15 17 2 3 46 34 31742
2017 Provides services to public - French only 24 21 23 16 11 2 4 48 28 1764
2017 Provides services to public - Both English and French 17 22 23 18 17 1 2 40 36 25972

Question 74e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 55 20 9 4 4 0 6 81 9 31535
2019 Provides services to public - French only 52 22 11 3 4 1 8 81 8 1474
2019 Provides services to public - Both English and French 48 23 13 6 5 0 5 76 11 25461
2017 Provides services to public - English only 49 20 11 5 4 1 11 78 10 31653
2017 Provides services to public - French only 42 23 12 4 3 1 15 77 9 1761
2017 Provides services to public - Both English and French 40 24 15 6 5 1 10 71 13 25925

Question 74f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 32 28 19 10 10 0 1 61 20 31611
2019 Provides services to public - French only 34 27 21 9 7 0 1 62 17 1475
2019 Provides services to public - Both English and French 33 28 20 10 9 0 1 61 19 25513
2017 Provides services to public - English only 27 29 21 12 9 0 1 57 21 31637
2017 Provides services to public - French only 31 28 22 10 7 0 1 60 18 1763
2017 Provides services to public - Both English and French 27 28 23 12 9 0 1 56 21 25918

Question 74g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 32 21 10 8 1 1 61 18 31586
2019 Provides services to public - French only 26 32 24 11 6 1 1 59 16 1474
2019 Provides services to public - Both English and French 29 33 21 10 6 1 1 63 16 25460
2017 Provides services to public - English only 25 30 22 12 8 1 2 57 21 31625
2017 Provides services to public - French only 26 29 24 12 5 1 3 58 17 1760
2017 Provides services to public - Both English and French 25 31 23 12 6 1 2 58 19 25889

Question 74h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 26 30 21 13 9 1 1 57 22 31569
2019 Provides services to public - French only 26 30 24 13 5 1 1 57 18 1471
2019 Provides services to public - Both English and French 27 31 22 12 7 1 1 59 19 25472
2017 Provides services to public - English only 23 29 22 14 10 1 2 53 24 31632
2017 Provides services to public - French only 25 28 25 13 6 1 2 55 20 1764
2017 Provides services to public - Both English and French 23 29 23 13 8 1 2 54 22 25891

Question 74i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 34 29 18 10 8 1 1 64 18 31532
2019 Provides services to public - French only 34 31 19 10 5 1 1 66 14 1471
2019 Provides services to public - Both English and French 33 30 20 10 6 0 1 64 16 25455
2017 Provides services to public - English only 30 29 19 11 8 1 2 61 20 31642
2017 Provides services to public - French only 30 31 21 9 5 1 3 63 15 1763
2017 Provides services to public - Both English and French 28 31 20 11 7 1 2 60 19 25909

Question 74j. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 37 26 16 10 10 1 1 64 20 31509
2019 Provides services to public - French only 33 28 19 11 9 0 1 61 20 1476
2019 Provides services to public - Both English and French 39 26 16 9 8 0 1 66 18 25426

Question 74k. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 28 30 20 12 9 0 1 58 21 31452
2019 Provides services to public - French only 26 26 24 15 8 0 0 53 23 1472
2019 Provides services to public - Both English and French 32 29 20 11 6 0 1 62 17 25387
2017 Provides services to public - English only 25 30 21 13 9 1 2 56 22 31572
2017 Provides services to public - French only 22 28 25 15 8 1 2 51 24 1757
2017 Provides services to public - Both English and French 27 30 22 12 7 1 2 59 19 25850

Question 74l. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2019 Provides services to public - English only 47 25 14 6 6 0 1 74 12 31438
2019 Provides services to public - French only 42