2018 Public Service Employee Survey Results for Federal Economic Development Agency for Southern Ontario by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 44 13 9 3 0 0 76 12 66
2018 Does not provide services to public 32 40 11 12 3 0 2 73 15 139
2017 Provides services to public 29 41 11 13 6 0 0 70 19 84
2017 Does not provide services to public 28 40 7 15 8 2 0 69 23 125
2014 Provides services to public 27 39 7 22 6 0 0 65 28 72
2014 Does not provide services to public 25 32 8 24 11 1 0 57 35 126
2011 Provides services to public 25 47 10 8 10 0 0 72 18 60
2011 Does not provide services to public 26 41 15 10 8 0 1 67 18 128

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 29 3 9 1 0 0 87 10 65
2018 Does not provide services to public 34 44 8 12 1 1 0 79 13 138
2017 Provides services to public 47 35 10 7 0 0 0 83 7 84
2017 Does not provide services to public 36 38 12 11 2 1 0 74 13 124
2014 Provides services to public 39 32 15 8 6 0 0 71 14 72
2014 Does not provide services to public 29 45 8 13 6 0 0 74 18 126
2011 Provides services to public 51 28 3 15 2 0 0 80 17 60
2011 Does not provide services to public 41 37 9 9 5 0 0 78 13 127

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 31 3 5 3 0 0 89 8 62
2018 Does not provide services to public 42 40 8 9 0 1 0 83 9 139
2017 Provides services to public 52 34 5 7 2 0 0 86 9 84
2017 Does not provide services to public 45 38 6 6 4 1 0 84 10 124
2014 Provides services to public 49 25 7 10 10 0 0 74 19 72
2014 Does not provide services to public 35 42 7 10 6 0 0 77 16 126
2011 Provides services to public 47 32 7 9 5 0 0 80 14 59
2011 Does not provide services to public 41 43 5 9 2 0 0 84 11 128

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 41 4 7 4 0 0 84 12 65
2018 Does not provide services to public 52 34 8 5 0 0 0 87 5 139
2017 Provides services to public 40 33 11 7 7 1 0 75 14 84
2017 Does not provide services to public 47 36 5 11 1 0 0 83 12 124
2014 Provides services to public 32 34 10 7 17 0 0 66 24 72
2014 Does not provide services to public 31 28 11 15 14 0 1 60 29 126
2011 Provides services to public 33 42 10 8 7 0 0 75 15 60
2011 Does not provide services to public 37 32 7 12 12 0 0 70 23 128

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 25 8 9 4 0 0 79 13 64
2018 Does not provide services to public 27 52 10 10 1 1 0 79 11 137
2017 Provides services to public 38 40 8 11 2 0 0 79 14 84
2017 Does not provide services to public 28 46 9 13 2 2 0 75 16 125
2014 Provides services to public 29 36 12 11 11 0 0 66 22 72
2014 Does not provide services to public 26 46 9 13 5 0 0 72 19 126
2011 Provides services to public 37 40 7 7 10 0 0 77 17 60
2011 Does not provide services to public 34 40 9 10 7 0 0 73 17 127

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 34 10 10 7 0 0 72 18 65
2018 Does not provide services to public 34 39 13 9 6 1 0 73 14 139
2017 Provides services to public 27 37 16 13 7 1 0 65 20 84
2017 Does not provide services to public 32 42 11 8 5 2 0 76 13 125
2014 Provides services to public 26 23 26 11 12 0 0 50 24 72
2014 Does not provide services to public 22 33 15 16 14 0 0 55 30 126
2011 Provides services to public 20 49 8 10 12 0 0 70 22 59
2011 Does not provide services to public 25 43 13 13 6 0 0 68 19 127

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 36 14 12 4 0 0 70 16 65
2018 Does not provide services to public 32 41 10 11 6 0 0 73 17 139
2017 Provides services to public 36 34 8 14 8 0 0 70 22 84
2017 Does not provide services to public 25 41 18 10 5 1 0 67 15 124

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 23 3 7 1 0 0 88 9 65
2018 Does not provide services to public 53 35 8 4 1 0 0 88 4 138
2017 Provides services to public 53 30 5 8 3 0 0 83 12 84
2017 Does not provide services to public 48 38 6 6 1 2 0 87 6 125
2014 Provides services to public 50 28 11 0 11 0 0 78 11 72
2014 Does not provide services to public 46 35 8 8 2 0 0 81 11 126
2011 Provides services to public 50 27 5 10 8 0 0 77 18 60
2011 Does not provide services to public 51 34 7 5 3 0 0 85 8 128

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 20 12 15 6 0 0 68 20 65
2018 Does not provide services to public 36 36 11 11 5 1 0 73 16 138
2017 Provides services to public 34 31 12 15 8 0 0 65 23 84
2017 Does not provide services to public 34 41 8 9 7 1 0 75 17 124

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 14 12 7 1 0 0 79 9 65
2018 Does not provide services to public 45 36 16 2 0 1 0 82 2 137
2017 Provides services to public 51 34 7 7 0 0 0 85 7 84
2017 Does not provide services to public 47 35 13 3 0 2 0 84 3 125
2014 Provides services to public 61 26 8 1 1 1 0 89 3 72
2014 Does not provide services to public 52 31 10 5 2 0 0 83 7 126
2011 Provides services to public 49 34 8 3 5 0 0 83 8 59
2011 Does not provide services to public 49 40 7 4 1 0 0 88 5 127

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 22 15 12 4 0 0 69 16 64
2018 Does not provide services to public 43 40 8 6 3 1 0 83 9 138
2017 Provides services to public 42 34 10 12 3 0 0 75 15 84
2017 Does not provide services to public 38 40 6 10 3 2 0 80 13 125
2014 Provides services to public 25 37 14 14 11 0 0 61 25 72
2014 Does not provide services to public 27 40 8 18 7 0 0 67 25 126
2011 Provides services to public 31 42 7 7 13 0 0 73 20 60
2011 Does not provide services to public 36 42 11 7 3 0 1 79 10 128

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 35 8 9 6 0 0 77 15 64
2018 Does not provide services to public 48 32 14 5 0 1 0 81 5 137
2017 Provides services to public 35 33 14 12 6 0 0 68 18 84
2017 Does not provide services to public 45 36 7 8 1 2 0 83 9 125
2014 Provides services to public 26 22 15 17 19 0 0 48 36 72
2014 Does not provide services to public 31 30 15 16 8 0 0 61 24 126

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 27 12 15 4 0 0 69 19 65
2018 Does not provide services to public 44 38 7 8 1 1 0 83 9 138
2017 Provides services to public 37 30 14 13 6 0 0 67 19 84
2017 Does not provide services to public 40 34 13 7 4 1 1 76 11 125
2014 Provides services to public 33 25 11 10 21 0 0 58 31 72
2014 Does not provide services to public 27 38 8 12 14 0 1 66 26 125
2011 Provides services to public 34 39 5 14 8 0 0 73 22 59
2011 Does not provide services to public 30 46 12 9 2 1 0 76 11 128

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 15 10 10 4 0 0 75 15 65
2018 Does not provide services to public 41 38 9 9 2 1 0 79 11 138
2017 Provides services to public 46 28 15 8 2 0 0 74 11 84
2017 Does not provide services to public 42 31 16 7 2 2 0 74 10 125
2014 Provides services to public 30 39 15 11 4 0 0 70 15 72
2014 Does not provide services to public 28 44 11 8 9 0 0 72 18 126
2011 Provides services to public 45 37 5 5 8 0 0 82 13 60
2011 Does not provide services to public 41 38 6 6 8 0 0 80 14 128

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 38 18 13 10 0 0 58 23 66
2018 Does not provide services to public 36 41 17 3 1 1 1 78 4 139
2017 Provides services to public 25 45 17 10 4 0 0 70 14 84
2017 Does not provide services to public 34 35 19 7 4 1 0 70 11 125
2014 Provides services to public 29 36 18 6 11 0 0 65 17 72
2014 Does not provide services to public 19 39 22 10 10 0 0 58 20 126
2011 Provides services to public 15 37 28 12 8 0 0 52 20 60
2011 Does not provide services to public 23 36 23 13 4 0 0 60 17 128

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 29 38 13 1 1 0 14 47 65
2018 Does not provide services to public 5 28 36 18 7 1 6 27 35 139
2017 Provides services to public 17 22 38 16 7 0 0 23 39 84
2017 Does not provide services to public 7 22 47 13 7 2 2 21 30 123
2014 Provides services to public 27 27 30 8 8 0 0 17 53 72
2014 Does not provide services to public 14 31 38 12 4 1 1 16 46 126
2011 Provides services to public 17 38 27 10 5 0 3 15 57 60
2011 Does not provide services to public 12 23 41 19 4 0 2 23 36 128

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 26 18 20 6 3 0 26 55 66
2018 Does not provide services to public 11 25 31 17 11 1 5 30 38 139
2017 Provides services to public 23 26 24 13 10 1 1 24 51 84
2017 Does not provide services to public 20 18 25 23 10 3 1 34 40 123
2014 Provides services to public 25 25 30 10 9 1 0 19 51 71
2014 Does not provide services to public 16 29 30 11 11 2 2 23 46 126
2011 Provides services to public 13 15 35 20 12 2 3 33 30 60
2011 Does not provide services to public 13 14 28 25 14 3 3 42 28 128

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 23 33 10 1 1 0 12 55 66
2018 Does not provide services to public 11 20 35 20 9 0 4 31 33 139
2017 Provides services to public 32 24 21 15 6 1 0 21 57 84
2017 Does not provide services to public 10 19 42 17 7 4 2 25 30 124
2014 Provides services to public 47 24 18 10 2 0 0 11 71 72
2014 Does not provide services to public 25 25 22 13 6 4 4 21 55 126
2011 Provides services to public 34 22 30 12 3 0 0 15 55 60
2011 Does not provide services to public 15 27 28 16 10 1 2 27 44 128

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 15 43 20 7 1 1 28 29 66
2018 Does not provide services to public 6 14 32 36 9 0 4 46 21 139
2017 Provides services to public 14 23 35 21 6 2 0 27 37 83
2017 Does not provide services to public 5 22 35 22 12 2 1 36 27 123
2014 Provides services to public 26 20 24 22 5 0 3 28 47 72
2014 Does not provide services to public 17 25 30 17 8 1 2 26 43 126
2011 Provides services to public 32 23 17 18 8 0 2 27 56 60
2011 Does not provide services to public 16 23 40 14 6 0 2 20 39 128

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 31 32 11 4 4 0 16 50 66
2018 Does not provide services to public 15 20 29 21 8 1 6 31 38 139
2017 Provides services to public 20 30 26 13 9 1 1 22 51 84
2017 Does not provide services to public 13 22 30 16 10 3 5 29 38 124
2014 Provides services to public 26 30 17 21 4 0 1 25 58 72
2014 Does not provide services to public 30 19 27 15 5 1 2 21 50 126
2011 Provides services to public 20 25 23 15 12 0 5 28 47 60
2011 Does not provide services to public 15 26 27 15 10 3 4 27 44 128

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 27 27 12 3 5 0 16 55 65
2018 Does not provide services to public 15 23 28 19 6 1 7 28 42 136
2017 Provides services to public 25 32 20 11 10 2 0 21 58 83
2017 Does not provide services to public 18 20 23 19 9 8 3 31 43 124
2014 Provides services to public 10 12 45 21 10 0 3 31 23 72
2014 Does not provide services to public 16 18 32 19 12 1 2 32 35 126
2011 Provides services to public 13 10 28 24 18 2 5 45 25 60
2011 Does not provide services to public 6 17 16 38 13 4 5 56 26 128

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 23 43 7 3 3 0 10 45 66
2018 Does not provide services to public 8 17 36 25 8 2 4 35 27 139
2017 Provides services to public 23 27 26 16 7 0 0 24 50 84
2017 Does not provide services to public 7 21 39 19 6 5 3 27 31 124
2014 Provides services to public 32 29 22 11 4 0 1 15 62 72
2014 Does not provide services to public 19 22 30 13 8 4 2 23 44 126
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 9 11 7 3 1 72 19 66
2018 Does not provide services to public 38 29 11 7 6 4 5 74 14 138
2017 Provides services to public 28 31 18 6 12 3 3 62 19 84
2017 Does not provide services to public 38 30 10 8 4 7 3 76 13 125
2014 Provides services to public 36 26 11 13 13 1 0 63 26 72
2014 Does not provide services to public 25 25 16 14 11 5 3 55 27 126

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 31 3 10 10 0 0 77 20 65
2018 Does not provide services to public 50 27 6 11 5 1 1 78 16 138
2017 Provides services to public 35 36 8 13 8 0 0 72 21 84
2017 Does not provide services to public 54 27 4 7 5 2 1 84 12 125
2014 Provides services to public 45 23 4 12 13 3 0 70 26 72
2014 Does not provide services to public 38 28 8 13 12 1 1 67 26 126

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 31 20 10 16 10 1 48 29 66
2018 Does not provide services to public 21 25 17 12 9 12 3 55 25 136
2017 Provides services to public 11 27 18 17 15 10 2 43 36 84
2017 Does not provide services to public 25 22 16 9 6 17 4 60 19 124
2014 Provides services to public 14 18 21 25 11 11 0 36 41 72
2014 Does not provide services to public 20 22 18 12 13 12 2 49 30 126

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 32 7 4 3 0 0 85 7 65
2018 Does not provide services to public 54 31 7 4 4 0 1 86 7 137
2017 Provides services to public 45 35 7 8 5 0 0 80 13 84
2017 Does not provide services to public 64 23 4 8 1 0 0 87 9 124
2014 Provides services to public 43 35 5 10 6 1 0 79 16 72
2014 Does not provide services to public 44 34 7 12 3 0 0 78 15 126

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 34 7 9 1 0 0 82 10 65
2018 Does not provide services to public 54 34 9 1 1 0 1 89 3 137
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 9 9 3 0 1 80 12 66
2018 Does not provide services to public 42 31 12 7 6 1 1 75 13 138
2017 Provides services to public 43 37 10 7 2 1 0 81 9 84
2017 Does not provide services to public 44 34 9 7 4 2 1 80 12 125
2014 Provides services to public 41 30 19 3 7 0 0 71 10 72
2014 Does not provide services to public 36 29 11 12 10 0 1 66 23 126
2011 Provides services to public 27 43 8 13 8 0 0 70 22 60
2011 Does not provide services to public 41 29 12 12 5 1 1 71 17 128

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 28 9 11 3 0 0 77 14 66
2018 Does not provide services to public 50 31 6 6 4 1 1 83 10 138
2017 Provides services to public 53 26 11 5 3 0 1 80 8 84
2017 Does not provide services to public 59 22 6 5 2 4 1 86 8 125
2014 Provides services to public 53 26 10 6 6 0 0 79 11 72
2014 Does not provide services to public 41 26 12 8 10 2 1 69 19 126
2011 Provides services to public 47 27 10 3 13 0 0 73 17 60
2011 Does not provide services to public 46 26 11 6 6 3 2 76 13 128

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 29 6 12 3 0 0 80 15 66
2018 Does not provide services to public 46 28 12 7 4 1 1 76 12 138
2017 Provides services to public 42 36 12 9 1 0 0 78 10 84
2017 Does not provide services to public 53 27 8 8 2 1 1 82 11 125
2014 Provides services to public 41 32 10 13 4 1 0 73 17 72
2014 Does not provide services to public 37 29 11 8 14 0 1 66 23 126
2011 Provides services to public 40 27 10 8 15 0 0 67 23 60
2011 Does not provide services to public 47 27 12 8 5 1 0 75 13 125

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 25 4 3 6 0 0 87 9 66
2018 Does not provide services to public 59 24 9 2 4 1 1 84 6 137
2017 Provides services to public 58 23 9 5 2 3 1 84 7 84
2017 Does not provide services to public 59 22 10 2 3 3 1 84 6 125

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 21 12 7 10 0 0 71 17 66
2018 Does not provide services to public 47 32 13 2 4 1 1 80 7 138
2017 Provides services to public 47 33 7 11 1 0 0 80 13 84
2017 Does not provide services to public 55 23 10 6 4 2 1 80 10 125
2014 Provides services to public 53 26 7 5 9 0 0 79 14 72
2014 Does not provide services to public 42 25 11 11 11 0 1 67 22 126
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 16 5 11 5 0 0 79 16 16
2018 Does not provide services to public 45 31 6 6 6 0 6 81 13 31
2017 Provides services to public 48 17 0 5 10 6 14 82 18 18
2017 Does not provide services to public 48 26 12 3 3 3 3 80 7 30
2014 Provides services to public 40 0 13 27 14 0 6 42 44 15
2014 Does not provide services to public 35 35 12 9 3 3 3 74 13 32

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 27 9 9 7 1 0 75 16 66
2018 Does not provide services to public 40 33 15 4 2 4 1 77 7 139
2017 Provides services to public 33 33 6 14 9 5 0 69 24 83
2017 Does not provide services to public 36 33 17 6 2 7 0 73 9 125
2014 Provides services to public 22 24 14 25 11 4 0 48 38 72
2014 Does not provide services to public 20 35 13 16 10 6 0 58 28 126
2011 Provides services to public 28 31 13 15 10 2 0 61 26 60
2011 Does not provide services to public 24 25 18 16 10 6 0 53 28 127

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 22 7 19 7 1 0 66 27 65
2018 Does not provide services to public 33 41 11 9 3 3 0 76 12 139
2017 Provides services to public 29 36 8 12 11 3 0 67 24 84
2017 Does not provide services to public 35 29 15 15 2 4 0 67 18 124
2014 Provides services to public 17 27 15 14 25 1 0 45 39 72
2014 Does not provide services to public 20 31 18 15 13 4 0 53 29 126
2011 Provides services to public 30 30 7 20 12 0 2 61 33 60
2011 Does not provide services to public 20 38 12 19 9 2 0 59 28 128

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 27 10 17 17 1 0 55 35 66
2018 Does not provide services to public 25 35 16 13 5 5 1 64 19 138
2017 Provides services to public 18 26 10 24 16 6 0 47 42 84
2017 Does not provide services to public 25 31 16 20 3 5 0 59 24 125
2014 Provides services to public 10 21 19 25 22 3 0 31 49 72
2014 Does not provide services to public 15 26 14 27 12 6 0 43 42 126
2011 Provides services to public 10 49 7 13 17 2 2 61 32 59
2011 Does not provide services to public 19 27 20 19 11 4 0 48 31 128

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 34 4 13 10 0 0 73 23 66
2018 Does not provide services to public 28 34 15 18 4 1 0 63 22 139
2017 Provides services to public 27 26 13 24 9 1 0 54 33 84
2017 Does not provide services to public 27 31 14 19 5 3 0 61 25 125
2014 Provides services to public 6 26 18 23 22 4 0 33 48 72
2014 Does not provide services to public 16 25 10 26 20 3 0 42 48 126
2011 Provides services to public 15 35 10 18 20 2 0 51 39 60
2011 Does not provide services to public 18 36 12 21 11 2 0 55 33 128
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 39 4 3 4 0 0 88 7 65
2018 Does not provide services to public 37 44 11 5 1 1 1 82 7 139
2017 Provides services to public 46 33 10 6 6 0 0 79 11 84
2017 Does not provide services to public 39 44 10 7 1 0 0 83 8 125
2014 Provides services to public 29 40 18 6 6 1 0 71 11 72
2014 Does not provide services to public 34 42 10 9 4 2 0 77 13 126
2011 Provides services to public 30 47 10 8 5 0 0 76 13 60
2011 Does not provide services to public 36 38 9 15 3 0 0 73 18 128

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 10 12 4 0 0 74 16 65
2018 Does not provide services to public 47 29 12 7 1 3 1 79 9 139
2017 Provides services to public 41 31 11 10 7 0 0 73 17 84
2017 Does not provide services to public 50 25 10 8 2 2 2 78 11 125
2014 Provides services to public 37 31 7 8 10 6 1 73 20 72
2014 Does not provide services to public 39 33 7 13 6 2 0 73 19 126
2011 Provides services to public 35 25 27 3 10 0 0 60 13 60
2011 Does not provide services to public 32 29 11 12 9 5 2 66 23 128

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 28 11 3 1 0 0 85 4 65
2018 Does not provide services to public 47 37 10 3 1 1 1 86 4 139

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 23 16 16 13 1 5 51 32 65
2018 Does not provide services to public 32 23 16 15 9 2 4 58 25 139
2017 Provides services to public 20 13 20 18 19 6 4 37 41 84
2017 Does not provide services to public 26 23 19 14 8 5 5 55 25 125
2014 Provides services to public 16 12 11 21 31 8 1 31 57 72
2014 Does not provide services to public 11 15 22 19 23 8 2 29 47 126
2011 Provides services to public 17 20 24 17 13 5 3 41 33 59
2011 Does not provide services to public 12 11 20 14 17 19 7 31 41 128

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 22 14 13 13 1 0 59 27 65
2018 Does not provide services to public 28 36 11 13 8 3 1 68 21 139
2017 Provides services to public 28 26 14 22 9 1 0 54 32 84
2017 Does not provide services to public 26 31 12 17 8 5 2 61 26 125
2014 Provides services to public 11 30 16 24 17 1 0 42 41 72
2014 Does not provide services to public 14 28 13 21 20 4 0 44 43 126
2011 Provides services to public 25 27 25 15 8 0 0 51 23 60
2011 Does not provide services to public 24 38 12 14 8 4 0 64 23 126

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 19 12 25 20 0 5 41 47 65
2018 Does not provide services to public 19 27 13 14 21 1 5 49 37 139
2017 Provides services to public 24 24 11 19 20 3 0 49 40 84
2017 Does not provide services to public 15 31 8 18 21 5 3 50 42 125
2014 Provides services to public 8 14 10 21 42 3 3 24 66 72
2014 Does not provide services to public 8 15 12 22 35 3 5 25 62 126
2011 Provides services to public 12 28 20 20 20 0 0 40 40 60
2011 Does not provide services to public 14 23 16 19 19 5 4 41 42 128

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 19 10 6 1 0 64 16 65
2018 Does not provide services to public 30 43 16 5 3 2 1 76 8 138
2017 Provides services to public 27 37 13 17 6 0 0 65 23 84
2017 Does not provide services to public 32 36 18 7 2 6 0 71 9 125

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 34 0 4 4 0 0 91 9 65
2018 Does not provide services to public 59 29 6 1 1 3 0 91 3 139
2017 Provides services to public 45 38 10 2 3 1 0 85 6 84
2017 Does not provide services to public 56 30 7 1 0 5 0 91 2 125
2014 Provides services to public 46 30 10 4 3 7 0 82 8 72
2014 Does not provide services to public 41 35 15 3 2 5 0 80 4 126

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 42 0 4 3 0 0 93 7 65
2018 Does not provide services to public 56 30 8 2 2 1 0 88 4 139
2017 Provides services to public 27 53 8 7 6 0 0 80 13 84
2017 Does not provide services to public 54 33 7 5 0 1 0 88 5 125
2014 Provides services to public 36 27 13 8 14 1 0 64 23 72
2014 Does not provide services to public 37 36 13 6 5 3 0 76 11 126
2011 Provides services to public 42 32 16 2 8 0 0 73 10 60
2011 Does not provide services to public 38 40 6 8 6 2 0 80 14 128

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 27 6 4 3 0 0 87 7 65
2018 Does not provide services to public 58 28 4 6 3 0 1 87 9 139
2017 Provides services to public 42 36 12 3 6 0 0 78 9 84
2017 Does not provide services to public 57 32 8 1 1 1 0 90 2 124
2014 Provides services to public 42 29 14 8 7 0 0 71 15 72
2014 Does not provide services to public 45 26 12 11 6 0 0 71 17 126
2011 Provides services to public 46 29 8 9 8 0 0 74 17 59
2011 Does not provide services to public 45 34 12 4 4 1 0 80 8 126

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 10 10 19 6 0 0 65 25 65
2018 Does not provide services to public 47 24 17 7 5 0 0 71 12 139
2017 Provides services to public 33 29 18 5 15 1 0 62 20 84
2017 Does not provide services to public 38 28 20 8 5 1 0 67 13 125
2014 Provides services to public 20 24 19 23 14 0 0 43 38 72
2014 Does not provide services to public 21 31 20 12 15 1 0 53 27 126
2011 Provides services to public 30 37 8 15 10 0 0 67 25 60
2011 Does not provide services to public 27 32 20 9 10 2 0 60 20 128

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 18 10 16 6 0 0 67 22 64
2018 Does not provide services to public 42 31 17 5 5 0 0 73 10 139
2017 Provides services to public 33 34 15 11 7 0 0 67 18 84
2017 Does not provide services to public 35 33 17 9 5 1 0 69 14 125
2014 Provides services to public 21 24 12 25 18 0 0 45 43 72
2014 Does not provide services to public 18 35 20 14 13 0 0 54 27 126
2011 Provides services to public 30 37 8 15 10 0 0 67 25 60
2011 Does not provide services to public 30 35 15 10 9 0 0 65 20 127

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 12 12 15 18 0 0 56 32 65
2018 Does not provide services to public 28 23 17 17 11 2 1 53 29 139
2017 Provides services to public 28 17 20 15 18 2 0 46 34 84
2017 Does not provide services to public 23 20 26 17 12 2 1 44 29 125
2014 Provides services to public 18 12 22 14 28 6 0 32 44 72
2014 Does not provide services to public 16 16 20 19 23 4 3 34 44 126
2011 Provides services to public 21 32 12 13 20 2 0 54 34 60
2011 Does not provide services to public 22 29 18 9 18 4 0 53 28 128
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 35 29 36 66
2018 Does not provide services to public 44 19 37 138
2017 Provides services to public 33 31 36 84
2017 Does not provide services to public 35 20 45 125
2014 Provides services to public 42 14 44 72
2014 Does not provide services to public 44 15 41 126
2011 Provides services to public 38 30 32 60
2011 Does not provide services to public 35 29 36 128

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 8 21 38 13 16 4 23
2018 Does not provide services to public 5 18 38 7 26 6 61
2017 Provides services to public 7 7 65 3 15 4 28
2017 Does not provide services to public 10 20 32 11 24 2 44
2014 Provides services to public 0 20 40 33 9999 6 30
2014 Does not provide services to public 2 9 70 10 9999 9 54
2011 Provides services to public 0 13 52 22 9999 13 23
2011 Does not provide services to public 4 16 51 18 9999 11 45
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 66
2018 Does not provide services to public 11 89 139

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 15

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 15

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 15

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 15

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 11
2018 Does not provide services to public 34 15

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 13

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 13

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 11
2018 Does not provide services to public 62 13

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 20 18 11 7 9 3 59 21 65
2018 Does not provide services to public 29 21 15 6 3 21 4 68 12 139
2017 Provides services to public 21 16 21 13 13 13 3 43 31 82
2017 Does not provide services to public 21 19 18 6 5 28 4 58 16 124
2014 Provides services to public 17 15 29 11 13 13 3 38 28 72
2014 Does not provide services to public 13 22 15 8 16 22 3 48 32 126

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 32 6 1 1 0 0 91 3 65
2018 Does not provide services to public 55 24 11 3 2 4 1 84 5 139
2017 Provides services to public 33 28 16 11 8 4 0 63 20 84
2017 Does not provide services to public 39 30 15 7 2 5 1 74 10 125
2014 Provides services to public 29 25 21 8 10 6 1 58 20 72
2014 Does not provide services to public 28 24 19 8 11 11 0 58 21 126
2011 Provides services to public 38 20 30 3 8 0 0 58 12 60
2011 Does not provide services to public 24 31 14 10 3 18 1 67 16 126
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 66
2018 Does not provide services to public 5 95 139

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 18 19 6 4 17 3 64 13 66
2018 Does not provide services to public 30 19 18 2 1 23 7 70 5 139
2017 Provides services to public 17 16 26 5 7 28 2 47 17 84
2017 Does not provide services to public 22 13 16 6 1 37 4 62 11 124
2014 Provides services to public 19 14 19 1 9 33 4 53 16 72
2014 Does not provide services to public 12 11 27 4 5 36 6 40 14 126

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 33 7 3 3 1 0 87 6 66
2018 Does not provide services to public 53 24 12 1 1 6 1 84 3 138
2017 Provides services to public 35 29 18 7 4 8 0 69 11 83
2017 Does not provide services to public 40 32 12 3 2 12 0 82 5 125
2014 Provides services to public 32 22 21 3 9 14 0 63 13 72
2014 Does not provide services to public 30 23 18 5 5 18 1 66 11 126
2011 Provides services to public 42 28 13 5 2 10 0 78 7 60
2011 Does not provide services to public 31 31 9 9 1 19 0 77 12 128
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 22 28 11 16 0 2 43 28 66
2018 Does not provide services to public 24 31 21 9 13 0 2 56 23 139
2017 Provides services to public 17 27 23 8 22 3 0 46 31 84
2017 Does not provide services to public 21 26 23 12 15 1 1 48 28 124

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 32 31 20 12 0 0 38 31 66
2018 Does not provide services to public 18 31 30 17 3 0 2 50 20 139
2017 Provides services to public 14 27 25 19 14 1 0 41 34 84
2017 Does not provide services to public 17 32 23 15 10 0 3 51 25 124

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 28 29 16 13 0 0 42 29 66
2018 Does not provide services to public 23 38 26 9 1 0 2 63 11 139
2017 Provides services to public 16 33 18 20 11 1 0 50 32 84
2017 Does not provide services to public 21 29 27 10 9 0 3 52 19 124

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 28 25 17 22 0 0 36 39 66
2018 Does not provide services to public 17 32 23 19 7 1 1 50 27 138
2017 Provides services to public 16 17 23 18 24 1 1 33 43 84
2017 Does not provide services to public 17 24 23 17 14 1 4 43 33 125

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 31 18 10 1 0 3 70 11 66
2018 Does not provide services to public 44 35 11 3 2 1 4 83 5 139
2017 Provides services to public 35 34 14 6 8 1 2 71 14 84
2017 Does not provide services to public 42 31 12 4 6 0 5 76 11 125

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 36 25 16 6 0 0 53 22 66
2018 Does not provide services to public 33 25 28 6 5 1 3 60 11 139
2017 Provides services to public 20 27 25 18 8 1 0 48 26 84
2017 Does not provide services to public 26 35 19 13 6 0 2 62 19 125

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 31 23 15 6 0 0 56 21 65
2018 Does not provide services to public 28 42 15 11 1 1 1 71 13 138
2017 Provides services to public 28 28 16 17 9 1 1 58 26 84
2017 Does not provide services to public 27 36 23 7 2 2 4 66 9 125

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 28 28 13 19 0 0 40 32 66
2018 Does not provide services to public 17 36 25 13 6 1 1 55 19 138
2017 Provides services to public 21 23 14 22 19 2 0 44 42 83
2017 Does not provide services to public 20 23 32 16 5 2 3 45 21 124

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 29 14 20 7 0 0 58 28 66
2018 Does not provide services to public 22 34 20 15 6 1 1 58 22 138
2017 Provides services to public 32 24 18 15 10 1 0 57 25 84
2017 Does not provide services to public 21 32 23 13 8 2 3 55 21 124

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 23 28 7 13 0 0 51 20 66
2018 Does not provide services to public 37 28 21 11 2 1 1 66 13 138
2017 Provides services to public 33 23 26 6 10 1 0 57 17 84
2017 Does not provide services to public 28 32 25 7 3 1 3 63 11 123

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 22 11 3 4 0 1 81 7 66
2018 Does not provide services to public 65 16 11 2 5 1 1 82 7 137
2017 Provides services to public 65 19 9 2 3 1 0 85 6 84
2017 Does not provide services to public 68 19 7 4 2 0 1 87 6 124

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 76 10 4 1 6 0 3 88 7 66
2018 Does not provide services to public 80 11 1 2 0 1 5 97 2 137

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 17 7 1 7 1 0 84 9 66
2018 Does not provide services to public 72 13 8 0 4 1 2 88 4 138
2017 Provides services to public 55 15 13 7 6 3 2 73 13 84
2017 Does not provide services to public 73 7 7 5 3 1 4 85 8 125

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 38 11 3 3 0 0 83 6 66
2018 Does not provide services to public 58 31 5 2 1 1 2 92 3 138
2017 Provides services to public 51 29 8 6 3 1 1 82 9 84
2017 Does not provide services to public 59 31 5 2 1 0 3 92 3 123

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 18 13 13 6 0 0 68 19 65
2018 Does not provide services to public 56 24 9 3 5 1 1 82 8 139
2017 Provides services to public 47 26 13 9 2 3 0 75 12 83
2017 Does not provide services to public 61 19 7 6 4 0 4 83 11 124

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 13 2 1 0 0 27 95 2 66
2018 Does not provide services to public 55 11 5 1 0 1 26 91 2 138
2017 Provides services to public 53 14 5 3 0 3 23 90 4 84
2017 Does not provide services to public 62 10 2 2 0 0 25 96 2 123

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 26 11 3 0 1 1 85 3 66
2018 Does not provide services to public 73 15 4 0 0 1 7 96 0 139
2017 Provides services to public 62 21 10 0 1 1 5 88 1 84
2017 Does not provide services to public 74 16 2 0 0 1 8 98 0 124

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 18 6 7 4 0 1 83 12 66
2018 Does not provide services to public 64 11 6 6 6 1 6 80 14 139
2017 Provides services to public 52 16 7 9 12 1 2 70 23 84
2017 Does not provide services to public 50 13 14 8 11 2 2 66 20 124

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 29 17 3 4 1 0 75 7 66
2018 Does not provide services to public 49 23 15 5 3 0 4 75 9 138
2017 Provides services to public 53 21 18 4 1 1 2 77 5 84
2017 Does not provide services to public 60 22 9 2 2 1 5 87 4 123

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 33 37 18 4 1 0 40 23 66
2018 Does not provide services to public 17 31 37 11 3 0 1 49 14 139
2017 Provides services to public 10 20 44 19 6 0 0 31 25 84
2017 Does not provide services to public 6 36 41 9 8 0 0 41 17 125

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 25 40 21 4 3 0 26 33 66
2018 Does not provide services to public 2 23 39 23 13 0 0 35 25 139
2017 Provides services to public 8 18 44 19 9 2 0 29 26 83
2017 Does not provide services to public 7 21 45 16 10 0 1 26 29 125

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 51 9 3 1 0 0 87 4 65
2018 Does not provide services to public 31 46 14 4 1 3 1 80 6 139
2017 Provides services to public 21 44 19 12 1 3 0 67 14 82
2017 Does not provide services to public 22 50 14 7 3 5 0 75 11 125

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 39 9 17 4 1 0 69 22 66
2018 Does not provide services to public 32 38 13 11 4 1 1 72 15 139
2017 Provides services to public 18 36 16 18 10 3 0 55 29 84
2017 Does not provide services to public 26 40 16 11 4 3 0 68 15 124
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 28 25 8 15 4 0 20 80 66
2018 Does not provide services to public 26 26 22 10 14 1 2 26 74 138
2017 Provides services to public 17 19 30 7 21 5 1 18 82 84
2017 Does not provide services to public 21 28 19 9 14 7 2 23 77 124

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 51
2018 Does not provide services to public 33 98
2017 Provides services to public 27 65
2017 Does not provide services to public 32 84

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 51
2018 Does not provide services to public 40 98
2017 Provides services to public 40 65
2017 Does not provide services to public 46 84

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 51
2018 Does not provide services to public 23 98
2017 Provides services to public 16 65
2017 Does not provide services to public 19 84

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 51
2018 Does not provide services to public 43 98
2017 Provides services to public 53 65
2017 Does not provide services to public 56 84

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 51
2018 Does not provide services to public 16 98
2017 Provides services to public 17 65
2017 Does not provide services to public 9 84

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 51
2018 Does not provide services to public 33 98

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 51
2018 Does not provide services to public 40 98
2017 Provides services to public 43 65
2017 Does not provide services to public 33 84

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 0 48 21 14 2 15 49
2018 Does not provide services to public 4 43 21 10 7 15 96
2017 Provides services to public 0 50 24 5 0 21 65
2017 Does not provide services to public 2 43 27 6 6 15 83

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 35 65 51
2018 Does not provide services to public 40 60 98

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 36 10 19 11 0 2 60 30 50
2018 Does not provide services to public 28 30 11 16 8 3 4 62 26 98
2017 Provides services to public 12 26 13 23 20 0 7 40 46 65
2017 Does not provide services to public 28 20 11 16 17 2 6 53 36 86

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 15 13 17 42 2 8 20 65 50
2018 Does not provide services to public 9 19 17 16 34 2 3 29 53 98
2017 Provides services to public 1 8 8 19 57 1 6 10 82 65
2017 Does not provide services to public 3 11 7 20 46 5 8 16 76 86

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 23 12 7 7 0 6 72 15 66
2018 Does not provide services to public 52 20 9 7 4 0 9 78 12 139
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