2018 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	38	44	0	13	4	0	82	18	22
2018	Legal services	33	57	3	8	0	0	89	8	39
2018	Administration and operations	44	34	4	11	4	2	80	15	102
2018	Human resources	33	54	4	8	0	0	88	8	26
2018	Financial management	22	55	9	9	5	0	77	14	22
2018	Information technology	43	26	11	15	5	0	69	20	18
2018	Other services to the public	28	46	18	7	0	0	75	7	12
2018	None of the above	36	28	16	14	6	0	65	20	20
2017	Client contact centre	49	30	15	7	0	0	79	7	14
2017	Communications or public affairs	54	23	8	8	8	0	76	16	22
2017	Legal services	36	52	2	8	0	3	90	8	41
2017	Administration and operations	48	32	5	8	6	0	80	14	129
2017	Human resources	50	36	3	7	4	0	86	12	29
2017	Financial management	31	40	11	13	6	0	71	18	20
2017	Information management	50	15	14	8	7	6	69	16	14
2017	Information technology	74	16	5	5	0	0	90	5	19
2017	None of the above	37	37	8	9	9	0	74	18	27

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	21	4	9	0	0	87	9	22
2018	Legal services	50	44	3	3	0	0	94	3	37
2018	Administration and operations	29	43	10	9	9	0	71	19	104
2018	Human resources	45	41	8	5	0	0	87	5	26
2018	Financial management	22	46	23	9	0	0	68	9	22
2018	Information technology	34	61	0	0	5	0	95	5	18
2018	Other services to the public	34	57	0	9	0	0	91	9	12
2018	None of the above	24	47	23	0	6	0	71	6	20
2017	Client contact centre	50	28	0	23	0	0	77	23	14
2017	Communications or public affairs	41	29	21	4	4	0	71	8	22
2017	Legal services	53	42	0	3	2	0	95	5	41
2017	Administration and operations	34	40	9	10	6	1	76	15	129
2017	Human resources	39	39	7	14	0	0	79	14	29
2017	Financial management	29	40	19	0	12	0	69	12	20
2017	Information management	51	28	14	0	7	0	79	7	14
2017	Information technology	43	52	0	0	5	0	95	5	19
2017	None of the above	12	71	13	3	0	0	84	3	27

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	81	9	0	9	0	91	9	21
2018	Legal services	62	27	5	6	0	89	6	38
2018	Administration and operations	48	36	7	5	4	84	9	103
2018	Human resources	53	42	5	0	0	95	0	26
2018	Financial management	36	55	5	0	4	91	4	22
2018	Information technology	50	34	11	0	5	84	5	18
2018	Other services to the public	35	56	0	9	0	91	9	12
2018	None of the above	38	43	13	6	0	81	6	20
2017	Client contact centre	41	30	7	23	0	71	23	14
2017	Communications or public affairs	54	19	15	8	4	73	12	22
2017	Legal services	63	33	0	2	2	95	5	41
2017	Administration and operations	44	32	13	6	4	76	10	128
2017	Human resources	52	32	8	3	4	84	7	29
2017	Financial management	31	44	13	6	6	75	12	20
2017	Information management	57	29	7	0	7	86	7	14
2017	Information technology	43	48	0	10	0	90	10	19
2017	None of the above	33	53	7	3	3	87	6	27

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	73	18	4	4	0	0	0	91	4	22
2018	Legal services	40	27	4	19	8	0	2	68	27	39
2018	Administration and operations	52	28	10	3	3	2	1	83	6	101
2018	Human resources	68	23	4	0	5	0	0	91	5	24
2018	Financial management	40	41	14	0	4	0	0	82	4	22
2018	Information technology	61	34	5	0	0	0	0	95	0	18
2018	Other services to the public	42	42	7	9	0	0	0	84	9	12
2018	None of the above	43	36	12	0	9	0	0	79	9	20
2017	Client contact centre	64	14	15	0	0	0	8	84	0	14
2017	Communications or public affairs	45	23	11	13	8	0	0	68	21	22
2017	Legal services	64	22	7	5	2	0	0	86	7	41
2017	Administration and operations	56	30	6	3	2	1	2	89	5	129
2017	Human resources	44	36	17	0	3	0	0	80	3	29
2017	Financial management	67	15	6	13	0	0	0	81	13	20
2017	Information management	58	21	21	0	0	0	0	79	0	14
2017	Information technology	53	47	0	0	0	0	0	100	0	19
2017	None of the above	53	38	3	0	3	0	3	94	3	27

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	22	3	9	0	88	9	22
2018	Legal services	37	53	2	5	3	90	8	38
2018	Administration and operations	34	41	11	9	5	75	14	103
2018	Human resources	53	34	5	4	5	87	8	26
2018	Financial management	40	32	23	5	0	72	5	22
2018	Information technology	48	26	21	5	0	74	5	18
2018	Other services to the public	41	50	0	9	0	91	9	12
2018	None of the above	29	45	20	0	6	74	6	20
2017	Client contact centre	50	28	15	0	8	77	8	14
2017	Communications or public affairs	24	45	14	8	8	70	16	21
2017	Legal services	40	43	9	3	5	83	8	41
2017	Administration and operations	27	49	8	11	4	77	15	129
2017	Human resources	24	55	10	6	4	80	10	29
2017	Financial management	21	32	25	0	22	52	22	20
2017	Information management	43	35	0	7	15	78	22	14
2017	Information technology	48	42	5	5	0	90	5	19
2017	None of the above	35	48	6	3	8	83	11	27

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	17	9	9	0	0	0	82	9	22
2018	Legal services	30	41	14	10	5	0	0	71	15	39
2018	Administration and operations	31	44	6	14	4	1	0	76	18	102
2018	Human resources	41	47	4	4	5	0	0	88	9	26
2018	Financial management	32	27	27	13	0	0	0	59	13	22
2018	Information technology	37	31	21	0	10	0	0	69	10	18
2018	Other services to the public	41	42	0	7	9	0	0	84	16	12
2018	None of the above	43	23	15	14	6	0	0	66	19	20
2017	Client contact centre	57	29	0	14	0	0	0	86	14	14
2017	Communications or public affairs	33	38	21	4	4	0	0	71	8	21
2017	Legal services	34	47	7	0	12	0	0	81	12	41
2017	Administration and operations	44	26	10	10	7	1	1	72	18	129
2017	Human resources	40	25	26	3	7	0	0	65	10	29
2017	Financial management	29	40	8	6	17	0	0	69	22	20
2017	Information management	51	29	6	0	15	0	0	79	15	14
2017	Information technology	37	42	20	0	0	0	0	80	0	19
2017	None of the above	31	45	11	3	11	0	0	75	14	27

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	56	26	0	9	9	0	82	18	22
2018	Legal services	28	51	12	5	3	0	80	8	39
2018	Administration and operations	37	42	8	8	5	0	79	13	104
2018	Human resources	52	27	9	7	5	0	79	12	26
2018	Financial management	28	36	23	13	0	0	64	13	22
2018	Information technology	37	21	32	5	5	0	58	10	18
2018	Other services to the public	39	35	9	7	9	0	75	16	12
2018	None of the above	22	31	25	9	6	7	57	16	20
2017	Client contact centre	52	34	0	15	0	0	85	15	14
2017	Communications or public affairs	47	19	12	14	8	0	66	22	21
2017	Legal services	27	40	11	17	5	0	67	22	41
2017	Administration and operations	48	31	9	8	3	1	80	11	129
2017	Human resources	36	54	6	0	4	0	90	4	29
2017	Financial management	19	44	8	17	12	0	63	29	20
2017	Information management	63	0	15	15	8	0	63	22	13
2017	Information technology	42	42	10	5	0	0	84	5	19
2017	None of the above	39	38	3	12	8	0	77	20	27

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	30	4	4	0	0	0	91	4	22
2018	Legal services	54	39	7	0	0	0	0	93	0	39
2018	Administration and operations	68	28	2	1	2	0	0	96	3	104
2018	Human resources	68	23	9	0	0	0	0	91	0	26
2018	Financial management	48	35	9	4	0	4	0	87	4	23
2018	Information technology	45	40	11	0	5	0	0	84	5	18
2018	Other services to the public	75	25	0	0	0	0	0	100	0	12
2018	None of the above	57	32	11	0	0	0	0	89	0	20
2017	Client contact centre	56	44	0	0	0	0	0	100	0	14
2017	Communications or public affairs	51	15	16	4	14	0	0	66	18	21
2017	Legal services	43	45	7	2	3	0	0	88	5	41
2017	Administration and operations	61	29	6	2	1	0	0	91	3	129
2017	Human resources	46	35	9	10	0	0	0	81	10	29
2017	Financial management	23	51	16	11	0	0	0	73	11	20
2017	Information management	65	13	14	0	7	0	0	79	7	14
2017	Information technology	58	25	16	0	0	0	0	84	0	19
2017	None of the above	53	39	0	0	5	0	3	95	5	27

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	56	27	8	9	0	0	83	9	22
2018	Legal services	36	37	19	3	5	0	73	8	39
2018	Administration and operations	46	32	8	5	7	1	80	12	104
2018	Human resources	44	43	7	0	5	0	88	5	26
2018	Financial management	30	44	13	8	0	4	78	9	23
2018	Information technology	32	31	26	5	5	0	63	10	18
2018	Other services to the public	41	42	0	7	9	0	84	16	12
2018	None of the above	39	38	17	0	6	0	77	6	20
2017	Client contact centre	56	21	8	15	0	0	77	15	14
2017	Communications or public affairs	34	36	12	9	9	0	70	17	20
2017	Legal services	44	33	9	8	7	0	76	15	41
2017	Administration and operations	46	30	10	8	5	1	77	13	129
2017	Human resources	42	26	13	11	7	0	68	19	28
2017	Financial management	25	38	19	6	12	0	62	18	20
2017	Information management	51	21	13	0	15	0	72	15	14
2017	Information technology	37	48	10	0	5	0	85	5	19
2017	None of the above	47	33	6	3	11	0	80	14	27

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	18	12	9	0	0	79	9	22
2018	Legal services	49	36	13	3	0	0	85	3	39
2018	Administration and operations	60	25	10	3	3	0	85	5	103
2018	Human resources	55	31	14	0	0	0	86	0	25
2018	Financial management	47	44	9	0	0	0	91	0	23
2018	Information technology	48	26	21	5	0	0	74	5	18
2018	Other services to the public	66	25	9	0	0	0	91	0	12
2018	None of the above	45	44	5	0	6	0	90	6	20
2017	Client contact centre	64	28	0	0	8	0	92	8	14
2017	Communications or public affairs	32	41	15	12	0	0	73	12	22
2017	Legal services	48	44	5	2	0	0	93	2	41
2017	Administration and operations	62	26	5	5	1	0	88	7	129
2017	Human resources	53	37	6	0	4	0	90	4	29
2017	Financial management	23	47	19	6	6	0	69	12	20
2017	Information management	56	36	0	0	7	0	93	7	14
2017	Information technology	74	16	10	0	0	0	90	0	19
2017	None of the above	44	42	3	0	8	3	89	8	27

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	31	10	9	13	0	0	67	22	22
2018	Legal services	39	37	10	5	3	3	3	81	9	39
2018	Administration and operations	47	31	9	6	7	0	0	78	13	104
2018	Human resources	44	39	4	13	0	0	0	83	13	26
2018	Financial management	44	35	13	4	4	0	0	78	9	23
2018	Information technology	43	26	16	5	10	0	0	69	16	18
2018	Other services to the public	46	37	0	16	0	0	0	84	16	12
2018	None of the above	36	32	22	5	6	0	0	68	10	20
2017	Client contact centre	37	19	22	15	7	0	0	56	21	14
2017	Communications or public affairs	36	29	11	20	4	0	0	65	24	22
2017	Legal services	30	43	11	8	5	0	3	75	13	41
2017	Administration and operations	50	26	8	10	5	0	1	77	15	129
2017	Human resources	44	35	10	7	4	0	0	78	12	29
2017	Financial management	23	37	15	18	6	0	0	60	25	20
2017	Information management	49	28	8	7	8	0	0	77	15	14
2017	Information technology	42	48	10	0	0	0	0	90	0	19
2017	None of the above	44	35	8	9	5	0	0	78	14	27

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	56	9	9	21	0	4	0	68	22	22
2018	Legal services	28	42	18	11	0	0	0	70	11	39
2018	Administration and operations	39	35	16	6	4	0	0	75	10	103
2018	Human resources	44	42	9	0	5	0	0	86	5	26
2018	Financial management	43	39	4	4	9	0	0	83	13	23
2018	Information technology	48	37	0	5	10	0	0	85	15	18
2018	Other services to the public	49	7	28	7	9	0	0	56	16	12
2018	None of the above	38	29	17	15	0	0	0	68	15	20
2017	Client contact centre	45	26	15	7	7	0	0	72	14	14
2017	Communications or public affairs	40	29	15	16	0	0	0	69	16	22
2017	Legal services	29	38	20	5	5	0	3	69	10	41
2017	Administration and operations	49	26	10	7	6	1	1	76	13	129
2017	Human resources	40	36	6	14	4	0	0	76	18	29
2017	Financial management	37	38	12	0	12	0	0	76	12	20
2017	Information management	43	29	13	0	7	8	0	78	8	14
2017	Information technology	53	42	5	0	0	0	0	95	0	19
2017	None of the above	48	27	9	4	8	0	3	78	13	27

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	56	26	4	9	4	82	13	22
2018	Legal services	34	41	8	17	0	75	17	38
2018	Administration and operations	43	36	12	4	5	79	9	102
2018	Human resources	55	27	13	5	0	82	5	25
2018	Financial management	35	39	18	4	4	74	9	23
2018	Information technology	43	31	16	5	5	74	10	18
2018	Other services to the public	51	23	9	16	0	75	16	12
2018	None of the above	29	35	21	15	0	64	15	20
2017	Client contact centre	59	27	7	7	0	86	7	14
2017	Communications or public affairs	46	19	23	8	4	65	12	22
2017	Legal services	36	35	22	5	2	71	7	41
2017	Administration and operations	49	31	8	8	4	80	12	129
2017	Human resources	34	46	17	0	3	80	3	29
2017	Financial management	31	36	15	6	12	67	18	20
2017	Information management	58	14	8	20	0	72	20	14
2017	Information technology	37	52	11	0	0	89	0	19
2017	None of the above	47	36	6	3	8	83	11	27

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	26	4	9	0	0	87	9	22
2018	Legal services	43	45	10	3	0	0	87	3	39
2018	Administration and operations	46	33	12	3	6	0	79	9	104
2018	Human resources	57	30	8	0	5	0	87	5	26
2018	Financial management	30	44	17	9	0	0	74	9	23
2018	Information technology	48	42	5	5	0	0	90	5	18
2018	Other services to the public	67	24	10	0	0	0	90	0	11
2018	None of the above	41	40	9	5	6	0	80	10	20
2017	Client contact centre	56	21	15	8	0	0	77	8	14
2017	Communications or public affairs	41	26	21	4	8	0	67	12	22
2017	Legal services	53	30	7	7	2	0	83	9	41
2017	Administration and operations	50	32	8	6	3	1	83	10	129
2017	Human resources	40	46	3	11	0	0	86	11	29
2017	Financial management	23	42	13	10	13	0	65	22	20
2017	Information management	59	19	0	15	7	0	78	22	14
2017	Information technology	48	47	0	5	0	0	95	5	19
2017	None of the above	47	34	3	7	9	0	82	15	25

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	38	9	4	0	0	87	4	22
2018	Legal services	31	26	27	11	5	0	57	16	39
2018	Administration and operations	55	20	14	6	6	0	75	11	104
2018	Human resources	30	48	15	7	0	0	78	7	26
2018	Financial management	21	53	4	4	17	0	74	22	23
2018	Information technology	45	29	26	0	0	0	74	0	18
2018	Other services to the public	70	30	0	0	0	0	100	0	12
2018	None of the above	48	26	21	4	0	0	75	4	20
2017	Client contact centre	80	12	7	0	0	0	93	0	14
2017	Communications or public affairs	57	18	5	13	8	0	75	20	22
2017	Legal services	22	60	12	2	2	3	85	3	41
2017	Administration and operations	63	26	8	2	1	0	89	3	129
2017	Human resources	27	49	17	3	4	0	76	7	29
2017	Financial management	49	24	11	16	0	0	73	16	20
2017	Information management	66	14	14	0	6	0	80	6	14
2017	Information technology	42	36	16	0	5	0	78	5	19
2017	None of the above	36	60	4	0	0	0	96	0	27

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	13	9	28	31	13	4	0	47	23	22
2018	Legal services	0	25	16	41	11	0	6	56	27	36
2018	Administration and operations	7	17	28	29	17	0	2	47	25	104
2018	Human resources	4	19	34	28	15	0	0	43	23	26
2018	Financial management	13	26	22	34	4	0	0	39	39	23
2018	Information technology	10	10	56	15	8	0	0	24	20	18
2018	Other services to the public	0	7	41	45	7	0	0	52	7	12
2018	None of the above	14	23	41	13	9	0	0	22	37	20
2017	Client contact centre	0	14	20	22	29	0	14	60	17	14
2017	Communications or public affairs	13	14	32	22	19	0	0	41	27	22
2017	Legal services	3	11	31	25	20	3	8	50	16	41
2017	Administration and operations	6	20	21	19	21	1	12	46	29	129
2017	Human resources	3	32	34	15	8	0	8	25	38	28
2017	Financial management	16	32	30	11	4	7	0	17	51	19
2017	Information management	7	20	14	29	30	0	0	59	27	14
2017	Information technology	5	53	42	0	0	0	0	0	58	19
2017	None of the above	8	15	41	33	3	0	0	36	23	27

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	21	13	22	22	16	0	53	31	22
2018	Legal services	5	21	21	27	20	0	6	49	28	38
2018	Administration and operations	6	15	21	34	22	3	0	57	21	103
2018	Human resources	4	9	38	24	26	0	0	50	12	26
2018	Financial management	22	31	13	17	13	4	0	31	55	23
2018	Information technology	15	10	32	29	8	5	0	39	27	18
2018	Other services to the public	0	7	41	32	19	0	0	52	7	12
2018	None of the above	10	30	10	29	17	5	0	48	42	20
2017	Client contact centre	8	27	7	15	21	7	14	47	44	14
2017	Communications or public affairs	4	8	32	31	25	0	0	56	12	22
2017	Legal services	6	3	29	29	20	5	8	57	10	41
2017	Administration and operations	9	9	25	21	21	1	15	50	20	128
2017	Human resources	0	0	35	24	11	7	23	50	0	28
2017	Financial management	27	27	13	19	8	6	0	29	57	20
2017	Information management	13	15	7	7	51	8	0	63	30	14
2017	Information technology	5	15	21	26	22	0	11	54	22	19
2017	None of the above	11	18	21	21	17	5	8	44	33	27

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	9	36	12	22	11	9	44	11	22
2018	Legal services	3	16	32	18	14	9	8	39	23	37
2018	Administration and operations	4	20	31	25	16	3	1	42	25	104
2018	Human resources	8	16	47	11	15	4	0	27	25	26
2018	Financial management	26	18	22	22	13	0	0	34	44	23
2018	Information technology	5	5	47	29	8	5	0	40	11	18
2018	Other services to the public	6	17	50	28	0	0	0	28	22	12
2018	None of the above	10	30	18	20	17	0	5	38	43	20
2017	Client contact centre	0	22	12	8	36	7	16	57	28	14
2017	Communications or public affairs	8	14	32	18	24	0	4	44	23	22
2017	Legal services	9	6	21	29	19	8	8	56	18	41
2017	Administration and operations	11	11	26	18	19	1	14	44	25	129
2017	Human resources	14	20	28	19	7	0	12	30	39	29
2017	Financial management	21	24	24	16	15	0	0	31	44	20
2017	Information management	7	13	27	22	30	0	0	52	21	14
2017	Information technology	14	10	43	27	0	0	5	29	26	19
2017	None of the above	20	16	9	32	6	9	8	46	43	27

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	9	9	31	44	7	0	81	10	22
2018	Legal services	5	11	43	19	16	0	5	37	17	39
2018	Administration and operations	1	3	26	41	28	1	0	70	4	103
2018	Human resources	0	7	47	28	18	0	0	46	7	26
2018	Financial management	13	4	52	17	9	0	4	27	18	23
2018	Information technology	5	0	52	19	24	0	0	43	5	18
2018	Other services to the public	0	0	22	61	16	0	0	78	0	12
2018	None of the above	6	9	35	29	17	0	5	48	15	20
2017	Client contact centre	0	15	14	14	49	0	7	68	16	14
2017	Communications or public affairs	0	13	41	21	19	0	6	42	14	22
2017	Legal services	4	6	43	26	12	3	5	41	12	41
2017	Administration and operations	2	4	19	33	26	1	14	71	7	128
2017	Human resources	3	7	55	19	8	0	8	29	11	28
2017	Financial management	0	16	45	28	11	0	0	39	16	19
2017	Information management	0	7	21	15	52	0	6	71	7	14
2017	Information technology	5	11	32	26	15	0	11	46	18	19
2017	None of the above	5	12	29	38	9	5	3	50	18	27

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	9	22	26	25	9	4	59	16	22
2018	Legal services	13	21	25	19	13	0	9	35	38	39
2018	Administration and operations	10	13	25	29	20	0	3	51	24	104
2018	Human resources	4	23	20	27	19	7	0	50	29	26
2018	Financial management	8	48	18	13	9	0	4	22	59	23
2018	Information technology	16	31	10	19	19	5	0	39	50	18
2018	Other services to the public	0	9	50	41	0	0	0	41	9	12
2018	None of the above	10	38	18	21	12	0	0	33	49	20
2017	Client contact centre	8	7	21	14	49	0	0	64	15	14
2017	Communications or public affairs	9	17	33	12	19	0	10	34	29	22
2017	Legal services	2	16	24	20	23	3	13	51	21	41
2017	Administration and operations	5	10	20	19	27	2	17	57	19	129
2017	Human resources	3	32	30	15	12	0	8	29	38	28
2017	Financial management	17	16	35	12	16	0	4	29	34	19
2017	Information management	14	14	8	7	51	0	6	61	31	14
2017	Information technology	33	21	25	10	5	0	5	16	57	19
2017	None of the above	0	20	24	29	11	9	8	48	24	27

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	17	27	18	20	9	4	44	25	22
2018	Legal services	13	16	25	26	8	9	3	39	34	38
2018	Administration and operations	14	19	21	24	18	2	2	44	34	104
2018	Human resources	8	19	39	11	11	7	5	25	31	26
2018	Financial management	44	26	9	9	4	0	9	14	76	23
2018	Information technology	10	10	26	31	16	5	0	50	22	18
2018	Other services to the public	0	7	16	46	30	0	0	76	7	12
2018	None of the above	0	22	43	15	16	0	5	32	23	19
2017	Client contact centre	7	8	28	14	34	0	8	53	17	14
2017	Communications or public affairs	4	4	40	14	30	0	8	48	9	22
2017	Legal services	7	5	14	33	22	5	13	68	15	41
2017	Administration and operations	10	12	20	21	21	3	14	50	26	129
2017	Human resources	0	12	31	27	20	7	4	52	13	28
2017	Financial management	4	31	29	11	24	0	0	35	36	19
2017	Information management	28	0	14	13	45	0	0	58	28	14
2017	Information technology	0	0	40	32	12	6	11	52	0	18
2017	None of the above	11	9	17	30	15	9	9	55	24	27

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	0	39	22	22	7	4	51	5	22
2018	Legal services	8	12	38	21	11	3	6	35	23	38
2018	Administration and operations	6	17	30	26	18	0	2	46	24	104
2018	Human resources	5	8	42	4	22	15	5	32	16	26
2018	Financial management	21	22	44	9	0	0	4	9	46	23
2018	Information technology	10	16	21	21	27	5	0	51	27	18
2018	Other services to the public	0	0	62	31	7	0	0	38	0	12
2018	None of the above	19	13	32	15	20	0	0	35	32	20
2017	Client contact centre	0	5	14	22	30	22	8	74	7	14
2017	Communications or public affairs	9	16	34	12	19	0	10	34	28	22
2017	Legal services	9	2	32	21	24	5	5	51	13	41
2017	Administration and operations	8	13	23	16	22	1	16	46	26	129
2017	Human resources	11	14	42	7	15	0	12	25	28	29
2017	Financial management	29	4	46	6	15	0	0	21	33	20
2017	Information management	7	13	20	22	37	0	0	59	21	14
2017	Information technology	0	0	41	32	16	0	11	54	0	19
2017	None of the above	8	15	26	28	14	9	0	47	25	27

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	35	0	13	4	13	9	77	23	22
2018	Legal services	15	39	16	11	0	16	3	67	13	39
2018	Administration and operations	28	29	23	11	3	3	3	61	15	104
2018	Human resources	30	34	7	0	10	4	16	79	12	26
2018	Financial management	22	52	4	9	4	9	0	81	14	23
2018	Information technology	45	19	16	16	0	5	0	67	16	18
2018	Other services to the public	27	30	26	7	9	0	0	58	16	12
2018	None of the above	15	43	32	5	6	0	0	57	10	20
2017	Client contact centre	49	15	0	14	0	0	23	82	18	14
2017	Communications or public affairs	41	31	16	0	12	0	0	72	12	22
2017	Legal services	22	26	17	4	8	16	8	63	15	41
2017	Administration and operations	43	21	10	11	8	3	5	69	20	129
2017	Human resources	35	21	31	10	0	3	0	57	10	29
2017	Financial management	12	46	17	6	13	6	0	62	20	20
2017	Information management	37	33	0	22	0	8	0	76	24	14
2017	Information technology	42	32	15	5	0	0	5	78	6	19
2017	None of the above	31	17	19	3	17	5	7	55	23	27

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	51	31	9	0	4	4	0	86	5	22
2018	Legal services	43	32	10	9	3	3	0	78	12	39
2018	Administration and operations	49	28	7	12	4	0	0	77	16	104
2018	Human resources	71	15	0	5	5	0	5	90	10	26
2018	Financial management	52	26	13	4	4	0	0	78	9	23
2018	Information technology	53	32	0	5	10	0	0	84	16	18
2018	Other services to the public	43	33	15	9	0	0	0	76	9	12
2018	None of the above	36	55	4	0	6	0	0	91	6	20
2017	Client contact centre	64	21	7	0	0	8	0	93	0	14
2017	Communications or public affairs	45	32	8	4	12	0	0	77	16	22
2017	Legal services	45	31	12	4	5	0	3	77	10	41
2017	Administration and operations	58	21	7	7	5	1	0	80	12	129
2017	Human resources	58	27	12	4	0	0	0	84	4	29
2017	Financial management	37	43	13	6	0	0	0	80	6	20
2017	Information management	44	22	12	15	7	0	0	65	22	14
2017	Information technology	68	21	5	5	0	0	0	89	5	19
2017	None of the above	60	17	9	0	14	0	0	77	14	27

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	9	43	12	9	4	22	0	67	17	22
2018	Legal services	13	22	10	25	8	20	3	45	42	39
2018	Administration and operations	18	23	16	11	15	12	5	49	31	103
2018	Human resources	41	14	4	0	10	22	9	81	14	26
2018	Financial management	17	31	4	17	9	22	0	62	33	23
2018	Information technology	8	29	16	31	10	0	5	40	44	18
2018	Other services to the public	27	47	0	7	9	9	0	82	18	12
2018	None of the above	5	24	21	21	20	5	5	32	45	20
2017	Client contact centre	27	7	14	21	0	23	7	50	30	14
2017	Communications or public affairs	33	23	20	4	0	16	4	70	5	22
2017	Legal services	14	16	13	10	5	29	13	53	26	41
2017	Administration and operations	21	19	13	11	12	22	2	53	30	129
2017	Human resources	17	20	27	7	3	12	14	51	13	29
2017	Financial management	4	28	13	23	13	14	4	40	44	20
2017	Information management	21	23	21	14	21	0	0	44	35	14
2017	Information technology	21	27	27	10	0	10	5	57	11	19
2017	None of the above	12	20	13	18	17	12	7	40	44	27

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	60	36	0	0	4	0	96	4	22
2018	Legal services	56	32	13	0	0	0	87	0	39
2018	Administration and operations	57	34	4	6	0	0	91	6	104
2018	Human resources	67	28	0	0	0	5	100	0	26
2018	Financial management	52	39	9	0	0	0	91	0	23
2018	Information technology	53	31	0	5	10	0	85	15	18
2018	Other services to the public	51	42	7	0	0	0	93	0	12
2018	None of the above	64	32	0	5	0	0	95	5	20
2017	Client contact centre	64	29	0	0	7	0	93	7	14
2017	Communications or public affairs	45	31	20	4	0	0	76	4	22
2017	Legal services	58	29	3	8	0	3	89	8	41
2017	Administration and operations	61	22	7	7	2	0	84	9	129
2017	Human resources	58	27	4	12	0	0	84	12	29
2017	Financial management	37	33	11	13	6	0	70	20	20
2017	Information management	51	36	0	13	0	0	87	13	14
2017	Information technology	63	32	0	5	0	0	95	5	19
2017	None of the above	53	38	0	6	3	0	91	9	27

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	22	9	0	0	0	0	91	0	22
2018	Legal services	46	40	8	3	0	0	3	89	3	39
2018	Administration and operations	48	32	13	5	0	2	0	81	5	104
2018	Human resources	48	35	12	0	0	0	5	87	0	26
2018	Financial management	52	39	4	0	4	0	0	91	4	23
2018	Information technology	53	31	5	0	10	0	0	85	10	18
2018	Other services to the public	67	16	16	0	0	0	0	84	0	12
2018	None of the above	44	42	8	6	0	0	0	86	6	20

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	22	4	4	4	0	0	87	9	22
2018	Legal services	26	50	11	10	0	0	3	79	10	38
2018	Administration and operations	42	34	11	6	5	1	1	78	11	102
2018	Human resources	52	40	0	0	5	0	4	95	5	26
2018	Financial management	30	57	9	4	0	0	0	87	4	23
2018	Information technology	32	36	27	5	0	0	0	68	5	18
2018	Other services to the public	60	9	15	16	0	0	0	69	16	12
2018	None of the above	26	42	14	10	0	0	8	74	11	19
2017	Client contact centre	57	15	0	20	0	8	0	78	22	14
2017	Communications or public affairs	42	18	24	4	12	0	0	60	16	22
2017	Legal services	39	42	8	4	7	0	0	81	12	41
2017	Administration and operations	45	25	9	5	5	1	10	78	11	129
2017	Human resources	60	21	7	8	3	0	0	82	11	29
2017	Financial management	31	23	19	11	11	0	6	58	22	20
2017	Information management	58	22	6	0	15	0	0	79	15	14
2017	Information technology	37	52	0	11	0	0	0	89	11	19
2017	None of the above	40	40	6	6	8	0	0	80	14	27

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	73	18	0	4	4	0	0	91	9	22
2018	Legal services	28	53	10	0	3	3	3	87	3	39
2018	Administration and operations	49	29	9	6	5	2	2	80	11	102
2018	Human resources	71	21	4	5	0	0	0	91	5	26
2018	Financial management	57	30	9	4	0	0	0	87	4	23
2018	Information technology	63	26	5	0	5	0	0	90	5	18
2018	Other services to the public	65	19	16	0	0	0	0	84	0	12
2018	None of the above	41	24	21	0	6	0	8	71	6	19
2017	Client contact centre	56	30	0	14	0	0	0	86	14	14
2017	Communications or public affairs	41	26	16	5	12	0	0	66	17	22
2017	Legal services	49	32	2	7	8	0	3	83	15	41
2017	Administration and operations	63	20	3	7	3	3	1	86	11	129
2017	Human resources	57	30	6	4	3	0	0	88	7	29
2017	Financial management	50	24	10	4	13	0	0	73	17	20
2017	Information management	64	22	0	0	7	0	8	92	8	14
2017	Information technology	52	33	10	5	0	0	0	84	5	19
2017	None of the above	47	39	3	3	8	0	0	86	11	27

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	22	0	4	4	0	0	91	9	22
2018	Legal services	23	54	13	8	3	0	0	77	11	39
2018	Administration and operations	40	38	10	5	5	2	0	80	10	101
2018	Human resources	48	52	0	0	0	0	0	100	0	26
2018	Financial management	57	35	0	8	0	0	0	92	8	23
2018	Information technology	53	26	16	0	5	0	0	79	5	18
2018	Other services to the public	51	34	14	0	0	0	0	86	0	12
2018	None of the above	23	51	4	14	0	0	8	80	15	19
2017	Client contact centre	49	30	15	0	7	0	0	79	7	14
2017	Communications or public affairs	45	32	15	0	8	0	0	77	8	22
2017	Legal services	43	20	10	15	8	2	3	66	23	41
2017	Administration and operations	59	22	9	4	4	1	1	82	8	128
2017	Human resources	55	35	7	0	3	0	0	90	3	29
2017	Financial management	50	17	12	8	13	0	0	67	21	20
2017	Information management	64	22	0	0	7	8	0	92	8	14
2017	Information technology	47	48	0	5	0	0	0	95	5	19
2017	None of the above	43	34	3	6	14	0	0	77	20	27

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	78	18	0	4	0	0	0	96	4	22
2018	Legal services	41	46	10	3	0	0	0	87	3	39
2018	Administration and operations	55	24	11	2	4	2	1	82	6	102
2018	Human resources	71	25	5	0	0	0	0	95	0	26
2018	Financial management	57	31	9	0	4	0	0	87	4	23
2018	Information technology	63	26	5	0	5	0	0	90	5	18
2018	Other services to the public	68	23	9	0	0	0	0	91	0	12
2018	None of the above	51	22	4	10	6	0	8	79	17	19
2017	Client contact centre	49	30	14	0	0	8	0	85	0	14
2017	Communications or public affairs	54	18	16	4	8	0	0	72	12	22
2017	Legal services	68	20	2	4	3	3	0	90	7	41
2017	Administration and operations	68	16	7	3	2	2	1	87	6	128
2017	Human resources	46	34	17	0	3	0	0	80	3	29
2017	Financial management	60	13	16	11	0	0	0	73	11	20
2017	Information management	70	15	0	0	7	8	0	92	8	14
2017	Information technology	78	16	5	0	0	0	0	95	0	19
2017	None of the above	57	18	9	3	12	0	0	76	15	27

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	22	0	4	9	0	87	13	22
2018	Legal services	40	43	15	3	0	0	83	3	39
2018	Administration and operations	50	26	14	5	5	0	76	10	102
2018	Human resources	66	29	5	0	0	0	95	0	25
2018	Financial management	57	22	13	8	0	0	79	8	23
2018	Information technology	53	27	16	0	5	0	79	5	18
2018	Other services to the public	68	16	16	0	0	0	84	0	12
2018	None of the above	33	27	17	9	6	8	66	16	19
2017	Client contact centre	64	15	8	14	0	0	79	14	14
2017	Communications or public affairs	54	19	15	4	8	0	73	12	22
2017	Legal services	60	19	5	8	8	0	80	16	41
2017	Administration and operations	66	21	4	6	3	0	87	9	129
2017	Human resources	55	27	14	0	3	0	83	3	29
2017	Financial management	44	17	27	6	6	0	60	13	20
2017	Information management	85	8	0	0	7	0	93	7	14
2017	Information technology	67	22	5	5	0	0	89	5	19
2017	None of the above	47	29	6	10	8	0	76	18	27

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Administration and operations	39	43	5	5	0	5	4	89	5	24
2018	Financial management	30	30	0	0	10	20	10	86	14	10
2017	Administration and operations	36	29	17	13	0	3	3	69	14	32

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	31	18	14	5	14	58	22	21
2018	Legal services	43	35	10	7	0	5	82	7	40
2018	Administration and operations	43	29	13	6	2	8	78	8	103
2018	Human resources	35	34	13	5	5	8	75	11	25
2018	Financial management	39	35	21	4	0	0	74	4	23
2018	Information technology	29	45	10	10	5	0	74	16	18
2018	Other services to the public	38	45	9	0	0	7	90	0	12
2018	None of the above	22	49	9	5	10	5	75	15	20
2017	Client contact centre	37	30	7	0	12	15	78	14	14
2017	Communications or public affairs	34	31	11	12	12	0	65	24	22
2017	Legal services	33	40	9	3	5	10	81	9	41
2017	Administration and operations	47	22	9	11	6	4	73	18	129
2017	Human resources	25	38	21	11	0	4	66	12	29
2017	Financial management	4	42	8	28	6	13	52	38	20
2017	Information management	36	21	13	0	22	7	62	24	14
2017	Information technology	48	31	15	0	0	5	84	0	19
2017	None of the above	32	30	6	6	14	12	70	23	27

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	36	3	13	9	13	0	70	26	22
2018	Legal services	30	32	20	10	5	2	0	64	16	40
2018	Administration and operations	34	34	13	11	3	4	1	71	15	103
2018	Human resources	41	38	7	5	5	4	0	82	10	26
2018	Financial management	34	27	26	8	4	0	0	61	13	23
2018	Information technology	20	42	22	0	16	0	0	62	16	17
2018	Other services to the public	46	47	0	0	0	7	0	100	0	12
2018	None of the above	26	37	13	5	19	0	0	63	24	20
2017	Client contact centre	51	37	0	0	5	7	0	95	5	14
2017	Communications or public affairs	34	18	20	12	12	4	0	54	25	22
2017	Legal services	24	46	13	5	7	5	0	74	12	41
2017	Administration and operations	46	19	9	11	10	3	0	68	22	129
2017	Human resources	27	34	27	9	3	0	0	62	12	28
2017	Financial management	6	33	19	21	14	6	0	42	37	20
2017	Information management	36	28	13	0	22	0	0	64	22	14
2017	Information technology	63	16	21	0	0	0	0	79	0	19
2017	None of the above	18	35	11	6	14	15	0	64	24	27

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	39	0	19	5	20	0	71	29	20
2018	Legal services	26	22	16	21	8	7	0	52	31	39
2018	Administration and operations	28	32	21	9	6	2	1	62	16	103
2018	Human resources	30	37	16	8	5	4	0	70	13	26
2018	Financial management	17	26	39	4	9	4	0	46	13	23
2018	Information technology	24	5	45	10	10	5	0	31	22	18
2018	Other services to the public	20	47	16	9	0	7	0	73	10	12
2018	None of the above	12	41	0	23	19	5	0	55	45	20
2017	Client contact centre	24	38	8	0	5	24	0	83	7	13
2017	Communications or public affairs	26	22	24	12	8	8	0	52	21	22
2017	Legal services	21	33	23	5	7	10	0	61	13	41
2017	Administration and operations	39	22	12	11	11	5	0	65	23	129
2017	Human resources	23	37	27	6	7	0	0	60	12	29
2017	Financial management	0	25	12	50	6	6	0	27	60	20
2017	Information management	36	0	29	7	28	0	0	36	35	14
2017	Information technology	42	11	31	10	0	5	0	56	11	19
2017	None of the above	16	34	9	12	14	15	0	59	31	27

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	40	8	18	4	4	68	23	22
2018	Legal services	18	35	13	27	5	2	54	33	40
2018	Administration and operations	27	37	12	16	6	2	65	23	103
2018	Human resources	26	40	17	12	5	0	66	17	26
2018	Financial management	13	40	26	21	0	0	52	21	23
2018	Information technology	24	35	16	10	10	5	62	22	18
2018	Other services to the public	25	44	7	24	0	0	69	24	12
2018	None of the above	19	29	4	29	19	0	48	48	20
2017	Client contact centre	37	30	26	7	0	0	67	7	14
2017	Communications or public affairs	15	31	11	21	17	4	49	39	22
2017	Legal services	12	38	12	14	10	13	58	27	41
2017	Administration and operations	36	27	12	8	12	4	66	21	129
2017	Human resources	19	55	16	7	3	0	74	10	28
2017	Financial management	13	27	15	19	20	6	43	42	20
2017	Information management	29	14	22	14	21	0	43	35	14
2017	Information technology	32	43	15	5	5	0	75	10	19
2017	None of the above	14	24	7	25	17	12	44	47	27

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	36	12	9	0	11	0	76	10	22
2018	Legal services	31	24	33	5	0	3	3	59	6	40
2018	Administration and operations	37	47	13	1	2	1	0	85	3	104
2018	Human resources	60	30	5	0	5	0	0	90	5	26
2018	Financial management	52	26	13	8	0	0	0	79	8	23
2018	Information technology	40	34	11	10	5	0	0	74	16	18
2018	Other services to the public	58	33	9	0	0	0	0	91	0	12
2018	None of the above	18	51	17	9	6	0	0	69	15	20
2017	Client contact centre	44	40	15	0	0	0	0	85	0	14
2017	Communications or public affairs	42	26	16	8	4	4	0	71	12	22
2017	Legal services	25	32	27	0	12	3	0	59	13	41
2017	Administration and operations	47	31	11	6	2	2	0	80	9	129
2017	Human resources	55	39	3	3	0	0	0	94	3	29
2017	Financial management	27	32	19	11	6	6	0	63	17	20
2017	Information management	29	56	0	7	7	0	0	86	14	14
2017	Information technology	48	32	15	5	0	0	0	80	5	19
2017	None of the above	29	51	6	3	11	0	0	80	14	27

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	38	27	8	13	4	9	0	72	20	22
2018	Legal services	36	34	16	13	2	0	0	70	15	40
2018	Administration and operations	33	43	7	7	5	4	1	80	12	104
2018	Human resources	64	23	0	7	5	0	0	88	12	26
2018	Financial management	39	31	4	13	4	9	0	76	19	23
2018	Information technology	34	40	16	5	5	0	0	74	10	18
2018	Other services to the public	52	23	9	9	0	7	0	80	10	12
2018	None of the above	17	53	20	0	11	0	0	69	11	19
2017	Client contact centre	37	23	22	7	5	0	7	64	12	14
2017	Communications or public affairs	37	31	15	12	0	4	0	72	12	22
2017	Legal services	36	34	14	8	5	0	3	72	14	41
2017	Administration and operations	49	24	12	9	1	3	1	77	11	129
2017	Human resources	44	23	12	12	7	3	0	69	19	29
2017	Financial management	10	57	8	14	11	0	0	67	24	20
2017	Information management	44	21	13	7	15	0	0	65	22	14
2017	Information technology	53	16	16	5	5	5	0	72	11	19
2017	None of the above	25	43	15	3	11	3	0	71	14	27

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	28	22	9	5	5	62	15	21
2018	Legal services	23	39	28	7	0	3	64	8	40
2018	Administration and operations	31	40	19	7	2	2	72	9	104
2018	Human resources	44	42	9	0	5	0	87	5	26
2018	Financial management	39	40	13	8	0	0	79	8	23
2018	Information technology	38	31	26	0	5	0	69	5	18
2018	Other services to the public	30	35	35	0	0	0	65	0	12
2018	None of the above	14	58	14	9	6	0	71	15	20

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	14	37	9	9	5	19	7	68	19	21
2018	Legal services	18	22	12	11	16	18	2	51	33	39
2018	Administration and operations	23	18	22	8	6	19	3	52	19	104
2018	Human resources	33	27	8	8	5	19	0	74	16	26
2018	Financial management	22	17	13	4	8	31	4	60	20	23
2018	Information technology	31	14	27	11	11	6	0	48	23	17
2018	Other services to the public	10	41	6	17	8	18	0	62	30	11
2018	None of the above	16	8	38	14	10	13	0	28	28	20
2017	Client contact centre	37	7	15	7	12	15	7	57	24	14
2017	Communications or public affairs	16	22	29	12	9	12	0	43	24	22
2017	Legal services	25	16	11	12	10	18	8	56	29	41
2017	Administration and operations	34	16	16	7	11	11	5	60	21	129
2017	Human resources	22	31	17	6	18	3	4	56	26	29
2017	Financial management	10	19	17	10	11	27	7	44	31	20
2017	Information management	29	21	13	14	7	15	0	59	26	14
2017	Information technology	26	37	11	0	5	15	5	79	7	19
2017	None of the above	16	11	27	13	11	14	9	35	31	27

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	55	5	5	9	9	0	79	15	21
2018	Legal services	33	30	12	18	5	3	0	64	24	40
2018	Administration and operations	25	35	16	11	9	3	1	62	21	102
2018	Human resources	40	43	4	0	10	4	0	86	10	26
2018	Financial management	30	40	13	9	9	0	0	70	17	23
2018	Information technology	38	31	16	10	5	0	0	69	15	18
2018	Other services to the public	43	33	16	7	0	0	0	77	7	12
2018	None of the above	12	46	13	14	10	5	0	61	25	20
2017	Client contact centre	44	48	0	0	0	0	8	100	0	14
2017	Communications or public affairs	21	31	20	16	8	4	0	54	25	22
2017	Legal services	37	24	10	9	10	8	3	68	21	41
2017	Administration and operations	40	16	7	12	10	15	0	66	25	128
2017	Human resources	48	28	13	11	0	0	0	75	11	29
2017	Financial management	25	16	25	4	18	11	0	46	25	20
2017	Information management	36	22	27	0	15	0	0	58	15	14
2017	Information technology	58	27	5	5	5	0	0	86	10	19
2017	None of the above	31	31	4	26	8	0	0	62	34	27

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	9	45	9	22	5	9	0	60	30	21
2018	Legal services	12	31	21	13	17	5	0	46	32	40
2018	Administration and operations	23	30	8	16	16	3	4	57	34	104
2018	Human resources	15	38	15	7	22	4	0	54	30	26
2018	Financial management	22	31	17	13	9	4	4	58	23	23
2018	Information technology	32	31	16	10	10	0	0	64	21	18
2018	Other services to the public	22	37	17	14	9	0	0	60	23	12
2018	None of the above	12	14	21	32	6	5	11	30	45	20
2017	Client contact centre	40	7	8	13	17	0	15	56	35	13
2017	Communications or public affairs	12	20	20	21	20	4	4	34	44	22
2017	Legal services	7	30	12	18	24	7	3	41	46	41
2017	Administration and operations	29	25	10	11	18	3	3	58	31	129
2017	Human resources	18	22	21	8	25	0	6	42	35	29
2017	Financial management	14	15	23	11	29	4	4	32	43	20
2017	Information management	22	28	21	15	15	0	0	50	30	14
2017	Information technology	37	21	16	16	5	5	0	61	21	19
2017	None of the above	27	15	3	33	14	0	8	46	51	27

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	38	36	8	13	0	4	0	78	14	22
2018	Legal services	22	34	25	13	0	3	3	60	14	40
2018	Administration and operations	29	42	11	10	1	6	1	77	11	104
2018	Human resources	48	35	8	0	5	4	0	86	5	26
2018	Financial management	26	40	17	4	9	4	0	69	13	23
2018	Information technology	40	39	6	5	11	0	0	78	16	17
2018	Other services to the public	22	69	0	9	0	0	0	91	9	12
2018	None of the above	13	54	22	5	6	0	0	68	10	20
2017	Client contact centre	30	42	15	7	7	0	0	72	14	14
2017	Communications or public affairs	29	27	23	13	8	0	0	56	21	22
2017	Legal services	19	34	29	2	5	5	5	59	8	41
2017	Administration and operations	41	28	9	9	7	5	1	75	16	129
2017	Human resources	25	41	21	10	4	0	0	65	14	29
2017	Financial management	14	42	17	20	6	0	0	56	27	20
2017	Information management	29	21	27	0	15	8	0	54	16	14
2017	Information technology	48	32	10	0	0	10	0	89	0	19
2017	None of the above	30	40	14	0	8	8	0	76	9	26

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	30	18	0	0	18	0	78	0	22
2018	Legal services	32	23	15	10	2	18	0	67	15	39
2018	Administration and operations	43	34	14	2	3	4	0	81	5	102
2018	Human resources	55	28	4	5	5	4	0	86	10	26
2018	Financial management	30	43	17	4	0	4	0	77	5	23
2018	Information technology	44	38	6	6	0	0	6	88	6	16
2018	Other services to the public	60	26	7	0	0	7	0	93	0	12
2018	None of the above	38	47	0	0	6	5	5	94	6	20
2017	Client contact centre	58	30	5	0	7	0	0	88	7	14
2017	Communications or public affairs	36	16	19	9	8	12	0	59	19	22
2017	Legal services	33	30	12	0	8	16	2	77	9	41
2017	Administration and operations	50	23	12	4	5	5	1	78	10	129
2017	Human resources	42	35	11	3	4	6	0	81	7	29
2017	Financial management	37	17	22	0	0	19	4	71	0	20
2017	Information management	37	14	20	15	7	7	0	55	24	14
2017	Information technology	52	27	10	0	0	5	5	89	0	19
2017	None of the above	42	23	18	0	8	3	6	72	9	27

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	37	14	9	0	5	0	76	10	21
2018	Legal services	40	40	15	3	0	3	0	82	3	39
2018	Administration and operations	41	42	8	4	1	4	0	87	5	103
2018	Human resources	51	39	0	5	5	0	0	90	10	26
2018	Financial management	43	44	13	0	0	0	0	87	0	23
2018	Information technology	42	36	11	0	5	0	5	82	6	17
2018	Other services to the public	44	33	7	0	0	16	0	92	0	12
2018	None of the above	47	43	4	0	6	0	0	90	6	20
2017	Client contact centre	51	30	13	7	0	0	0	81	7	14
2017	Communications or public affairs	25	36	15	16	8	0	0	61	24	22
2017	Legal services	42	33	14	3	0	8	0	82	3	41
2017	Administration and operations	56	29	8	5	0	2	0	87	5	129
2017	Human resources	45	43	6	7	0	0	0	88	7	29
2017	Financial management	55	10	8	10	6	11	0	73	18	20
2017	Information management	44	36	7	6	7	0	0	80	13	14
2017	Information technology	58	27	10	5	0	0	0	85	5	19
2017	None of the above	35	43	10	0	11	0	0	79	11	27

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	35	0	4	0	0	0	96	4	22
2018	Legal services	39	47	8	3	3	0	0	87	5	39
2018	Administration and operations	58	31	5	5	3	0	0	88	7	102
2018	Human resources	75	20	0	0	5	0	0	95	5	26
2018	Financial management	52	39	8	0	0	0	0	92	0	23
2018	Information technology	67	27	0	0	5	0	0	95	5	17
2018	Other services to the public	80	20	0	0	0	0	0	100	0	11
2018	None of the above	32	62	0	0	6	0	0	94	6	20
2017	Client contact centre	60	21	13	7	0	0	0	81	7	14
2017	Communications or public affairs	29	44	15	4	8	0	0	73	12	22
2017	Legal services	51	32	5	2	7	0	3	85	10	41
2017	Administration and operations	61	26	8	2	2	0	0	88	4	129
2017	Human resources	58	37	3	3	0	0	0	94	3	29
2017	Financial management	33	40	10	11	6	0	0	73	17	20
2017	Information management	64	15	0	13	7	0	0	79	21	14
2017	Information technology	58	42	0	0	0	0	0	100	0	19
2017	None of the above	53	24	7	0	11	5	0	81	11	27

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	47	30	13	9	0	0	78	9	22
2018	Legal services	32	32	28	5	3	0	64	8	39
2018	Administration and operations	38	36	17	5	4	0	75	9	102
2018	Human resources	64	23	4	5	5	0	87	10	26
2018	Financial management	26	40	13	17	0	4	68	18	23
2018	Information technology	45	22	22	5	5	0	67	11	17
2018	Other services to the public	58	42	0	0	0	0	100	0	12
2018	None of the above	27	40	22	5	6	0	68	10	20
2017	Client contact centre	57	31	5	0	7	0	87	7	13
2017	Communications or public affairs	24	37	23	4	12	0	61	16	22
2017	Legal services	44	31	8	5	12	0	76	17	41
2017	Administration and operations	52	22	14	7	4	1	75	11	128
2017	Human resources	37	30	26	7	0	0	67	7	29
2017	Financial management	14	36	15	12	22	0	50	35	20
2017	Information management	51	13	15	6	14	0	64	20	14
2017	Information technology	59	16	16	5	0	5	79	5	19
2017	None of the above	39	27	9	13	11	0	67	24	27

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	47	27	12	13	0	0	74	13	22
2018	Legal services	32	37	13	16	3	0	69	19	39
2018	Administration and operations	40	32	14	11	3	0	71	14	100
2018	Human resources	59	32	0	5	5	0	90	10	26
2018	Financial management	26	35	26	13	0	0	61	13	23
2018	Information technology	34	44	11	5	5	0	78	11	17
2018	Other services to the public	49	51	0	0	0	0	100	0	12
2018	None of the above	27	45	22	0	6	0	72	6	20
2017	Client contact centre	60	21	13	7	0	0	81	7	14
2017	Communications or public affairs	24	29	27	8	12	0	53	20	22
2017	Legal services	41	34	10	5	9	0	76	14	41
2017	Administration and operations	51	23	14	7	4	1	75	11	129
2017	Human resources	37	32	24	7	0	0	69	7	29
2017	Financial management	19	36	15	8	22	0	54	31	20
2017	Information management	58	7	15	6	14	0	64	20	14
2017	Information technology	54	31	10	5	0	0	85	5	19
2017	None of the above	39	35	3	9	14	0	74	23	27

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	40	12	13	0	0	0	74	13	22
2018	Legal services	40	12	25	15	8	0	0	52	23	39
2018	Administration and operations	34	21	18	14	8	3	2	58	23	103
2018	Human resources	44	20	16	12	5	4	0	66	17	26
2018	Financial management	26	17	31	22	4	0	0	43	26	23
2018	Information technology	34	11	38	5	5	6	0	48	11	17
2018	Other services to the public	46	26	28	0	0	0	0	72	0	12
2018	None of the above	35	33	14	13	6	0	0	67	19	20
2017	Client contact centre	60	21	8	5	7	0	0	81	12	14
2017	Communications or public affairs	9	43	8	16	16	9	0	57	35	22
2017	Legal services	27	19	18	17	7	7	5	52	27	41
2017	Administration and operations	38	17	14	9	12	10	0	62	23	129
2017	Human resources	33	28	18	16	4	0	0	61	20	29
2017	Financial management	12	40	15	4	29	0	0	52	33	20
2017	Information management	58	7	15	7	7	0	6	68	15	14
2017	Information technology	48	27	10	5	5	5	0	78	11	19
2017	None of the above	35	36	4	10	14	0	0	71	24	27

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Communications or public affairs	26	43	31	22
2018	Legal services	32	36	32	40
2018	Administration and operations	33	23	44	104
2018	Human resources	27	37	36	26
2018	Financial management	39	35	26	23
2018	Information technology	20	48	31	18
2018	Other services to the public	7	77	16	12
2018	None of the above	33	38	29	20
2017	Client contact centre	15	78	7	14
2017	Communications or public affairs	39	21	40	22
2017	Legal services	28	30	42	41
2017	Administration and operations	36	26	38	129
2017	Human resources	41	31	27	29
2017	Financial management	48	21	31	20
2017	Information management	28	51	22	14
2017	Information technology	36	43	21	19
2017	None of the above	18	48	34	27

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Legal services	8	15	54	7	8	8	13
2018	Administration and operations	16	10	63	9	3	0	35
2017	Legal services	0	8	54	0	19	19	11
2017	Administration and operations	13	7	44	4	29	3	42
2017	Human resources	7	11	69	0	0	14	13

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	10	90	103

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	54	10

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	47	10

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	48	10

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	12	4	4	0	49	9	79	10	22
2018	Legal services	15	22	11	3	3	40	8	70	10	40
2018	Administration and operations	17	16	22	2	3	31	7	55	9	104
2018	Human resources	14	15	16	0	10	38	8	54	18	26
2018	Financial management	22	0	9	18	0	51	0	45	36	22
2018	Information technology	24	13	26	0	10	16	11	50	14	18
2018	Other services to the public	51	7	9	7	0	26	0	78	10	12
2018	None of the above	6	25	19	0	0	28	22	62	0	20
2017	Client contact centre	21	8	0	12	0	43	16	71	29	14
2017	Communications or public affairs	20	18	11	13	0	33	5	61	21	22
2017	Legal services	10	13	18	5	10	37	8	41	26	41
2017	Administration and operations	32	8	12	5	6	30	8	64	16	129
2017	Human resources	14	12	28	6	4	33	3	41	16	29
2017	Financial management	0	11	8	6	12	29	34	29	49	20
2017	Information management	36	14	12	8	7	23	0	65	19	14
2017	Information technology	26	16	5	0	0	36	16	89	0	19
2017	None of the above	11	17	6	13	8	24	21	51	38	27

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	26	13	13	0	13	0	69	15	22
2018	Legal services	23	40	13	0	3	19	2	80	3	40
2018	Administration and operations	28	33	20	2	3	15	1	72	5	103
2018	Human resources	44	27	16	3	10	0	0	71	13	26
2018	Financial management	27	28	14	13	0	18	0	67	16	22
2018	Information technology	45	18	21	5	5	5	0	67	11	18
2018	Other services to the public	51	16	17	0	0	16	0	80	0	12
2018	None of the above	17	36	31	0	0	15	0	63	0	20
2017	Client contact centre	36	8	12	0	7	29	8	70	11	14
2017	Communications or public affairs	33	22	11	17	4	8	5	63	24	22
2017	Legal services	28	30	12	5	7	16	3	71	15	41
2017	Administration and operations	29	21	15	4	5	23	2	67	12	129
2017	Human resources	22	23	31	12	4	7	0	49	18	29
2017	Financial management	22	10	12	11	12	25	8	48	34	20
2017	Information management	51	28	6	8	7	0	0	79	15	14
2017	Information technology	42	32	11	0	0	15	0	87	0	19
2017	None of the above	29	25	14	9	8	9	4	63	21	26

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	0	100	22
2018	Administration and operations	7	93	104
2018	Other services to the public	0	100	12
2018	None of the above	0	100	20

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	8	4	4	0	54	9	76	12	22
2018	Legal services	18	12	16	0	0	43	11	65	0	39
2018	Administration and operations	18	15	19	1	3	38	7	59	7	103
2018	Human resources	18	11	19	0	10	34	8	50	16	26
2018	Financial management	22	9	9	9	0	51	0	64	18	22
2018	Information technology	29	10	19	0	5	26	10	62	8	18
2018	Other services to the public	39	26	9	0	0	26	0	88	0	12
2018	None of the above	6	26	19	0	0	28	22	62	0	20
2017	Client contact centre	29	15	5	0	0	44	8	90	0	14
2017	Communications or public affairs	29	13	8	4	0	36	9	78	7	22
2017	Legal services	15	9	10	5	0	54	8	63	12	41
2017	Administration and operations	24	8	13	3	2	42	8	63	10	128
2017	Human resources	10	12	31	6	0	30	12	38	10	29
2017	Financial management	4	13	14	4	6	42	17	41	25	20
2017	Information management	51	0	20	0	7	22	0	65	9	14
2017	Information technology	37	16	5	0	0	31	11	91	0	19
2017	None of the above	14	9	15	3	3	42	13	52	13	27

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	21	18	9	0	18	0	67	11	22
2018	Legal services	32	23	24	0	0	19	2	70	0	39
2018	Administration and operations	27	31	22	2	2	15	1	69	5	101
2018	Human resources	42	35	9	0	10	4	0	81	10	25
2018	Financial management	27	14	18	4	0	37	0	64	7	22
2018	Information technology	45	16	19	0	5	10	5	72	6	18
2018	Other services to the public	39	35	10	0	0	16	0	88	0	12
2018	None of the above	17	45	23	0	0	15	0	73	0	20
2017	Client contact centre	44	30	5	0	7	15	0	86	8	14
2017	Communications or public affairs	38	22	9	4	8	20	0	75	14	22
2017	Legal services	30	25	12	2	0	28	3	79	3	41
2017	Administration and operations	43	19	14	2	3	18	2	76	7	128
2017	Human resources	28	35	17	7	0	14	0	73	8	29
2017	Financial management	22	10	14	8	6	35	4	53	24	20
2017	Information management	51	14	13	0	7	14	0	76	8	14
2017	Information technology	58	21	5	0	0	15	0	94	0	19
2017	None of the above	29	35	11	8	0	12	4	77	10	26

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	18	16	9	17	0	4	56	27	22
2018	Legal services	27	25	26	10	10	0	2	53	20	40
2018	Administration and operations	46	30	15	3	4	0	1	77	8	104
2018	Human resources	41	31	15	4	9	0	0	73	12	26
2018	Financial management	36	41	18	0	4	0	0	78	4	22
2018	Information technology	53	16	5	10	10	0	5	73	22	18
2018	Other services to the public	38	31	16	15	0	0	0	69	15	12
2018	None of the above	43	27	19	5	6	0	0	70	11	19
2017	Client contact centre	58	7	12	0	16	0	7	71	17	14
2017	Communications or public affairs	20	27	17	13	19	0	4	48	34	22
2017	Legal services	29	31	22	2	12	0	4	62	15	41
2017	Administration and operations	29	27	29	4	8	1	3	58	12	129
2017	Human resources	59	16	10	7	8	0	0	75	15	29
2017	Financial management	38	33	11	10	4	0	4	74	14	20
2017	Information management	44	35	0	6	14	0	0	79	21	14
2017	Information technology	31	27	20	11	11	0	0	58	22	19
2017	None of the above	40	12	13	11	16	0	7	56	30	27

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	22	37	27	9	4	0	60	13	22
2018	Legal services	14	20	22	18	23	3	35	42	40
2018	Administration and operations	25	28	20	15	11	0	54	27	104
2018	Human resources	18	20	27	24	11	0	38	35	26
2018	Financial management	13	18	36	9	23	0	32	32	22
2018	Information technology	34	24	16	21	5	0	58	26	18
2018	Other services to the public	24	51	25	0	0	0	75	0	12
2018	None of the above	9	38	16	29	9	0	47	38	20
2017	Client contact centre	36	37	20	0	0	7	78	0	14
2017	Communications or public affairs	10	45	21	13	11	0	55	24	22
2017	Legal services	8	37	38	8	10	0	45	18	41
2017	Administration and operations	35	33	17	11	2	2	69	14	129
2017	Human resources	19	17	31	26	7	0	36	32	29
2017	Financial management	27	25	10	23	15	0	53	37	20
2017	Information management	43	36	14	7	0	0	79	7	14
2017	Information technology	27	0	32	31	5	5	28	39	19
2017	None of the above	17	24	47	12	0	0	41	12	27

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	28	44	14	0	9	5	75	10	21
2018	Legal services	17	31	22	16	11	3	50	27	40
2018	Administration and operations	42	23	22	7	5	0	66	12	102
2018	Human resources	23	38	31	8	0	0	61	8	26
2018	Financial management	14	23	41	9	14	0	36	23	22
2018	Information technology	29	40	21	10	0	0	69	10	18
2018	Other services to the public	59	32	9	0	0	0	91	0	12
2018	None of the above	5	56	18	16	0	5	64	17	19
2017	Client contact centre	56	14	7	8	0	15	82	9	14
2017	Communications or public affairs	30	29	25	16	0	0	59	16	22
2017	Legal services	23	38	32	3	4	0	61	7	41
2017	Administration and operations	51	29	9	8	1	2	82	9	129
2017	Human resources	23	23	36	17	0	0	46	17	28
2017	Financial management	8	37	29	15	11	0	45	26	20
2017	Information management	56	15	22	7	0	0	71	7	14
2017	Information technology	21	20	27	21	5	5	43	28	19
2017	None of the above	25	32	20	19	4	0	57	23	27

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	27	30	4	4	4	0	59	9	22
2018	Legal services	19	25	15	23	18	0	0	44	41	40
2018	Administration and operations	24	23	21	13	17	1	1	48	31	104
2018	Human resources	29	29	26	4	12	0	0	58	16	26
2018	Financial management	9	23	14	32	23	0	0	32	55	22
2018	Information technology	27	37	5	31	0	0	0	63	31	18
2018	Other services to the public	61	15	16	9	0	0	0	75	9	12
2018	None of the above	4	29	18	40	9	0	0	32	49	20
2017	Client contact centre	28	43	15	8	0	0	7	76	8	14
2017	Communications or public affairs	29	13	22	27	5	0	4	44	34	22
2017	Legal services	33	40	15	5	4	0	3	75	10	41
2017	Administration and operations	49	19	11	11	6	0	2	70	18	128
2017	Human resources	19	17	37	9	8	4	4	40	20	29
2017	Financial management	25	17	27	4	27	0	0	42	31	20
2017	Information management	28	51	0	7	14	0	0	79	21	14
2017	Information technology	5	10	27	31	22	0	5	16	56	19
2017	None of the above	38	17	17	24	0	0	5	57	25	27

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	30	4	0	0	9	4	95	0	22
2018	Legal services	21	31	21	8	16	0	2	54	24	40
2018	Administration and operations	52	19	14	7	2	0	5	76	9	104
2018	Human resources	43	25	24	0	4	0	4	71	4	25
2018	Financial management	32	27	36	0	5	0	0	59	5	22
2018	Information technology	69	21	5	5	0	0	0	90	5	18
2018	Other services to the public	72	28	0	0	0	0	0	100	0	11
2018	None of the above	36	40	12	12	0	0	0	76	12	20
2017	Client contact centre	66	15	5	0	0	0	14	94	0	14
2017	Communications or public affairs	51	12	18	11	0	0	8	68	12	22
2017	Legal services	34	37	11	8	4	2	3	75	13	41
2017	Administration and operations	63	17	5	3	0	0	11	90	4	128
2017	Human resources	45	23	15	14	3	0	0	68	17	29
2017	Financial management	50	12	19	8	0	0	11	70	9	20
2017	Information management	63	0	7	7	0	0	23	82	9	14
2017	Information technology	59	20	5	5	0	0	10	88	6	19
2017	None of the above	37	33	8	3	3	0	16	83	7	27

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	55	9	0	4	0	0	87	4	22
2018	Legal services	21	26	19	18	13	0	3	48	33	39
2018	Administration and operations	40	26	14	9	7	1	3	68	17	103
2018	Human resources	30	20	29	15	5	0	0	51	20	25
2018	Financial management	18	36	32	5	5	0	4	57	10	22
2018	Information technology	53	21	16	10	0	0	0	74	10	18
2018	Other services to the public	55	28	18	0	0	0	0	82	0	11
2018	None of the above	26	41	23	10	0	0	0	67	10	20
2017	Client contact centre	63	22	0	0	0	0	15	100	0	14
2017	Communications or public affairs	47	25	5	15	8	0	0	72	23	22
2017	Legal services	21	42	30	3	4	0	0	63	7	40
2017	Administration and operations	45	26	15	10	1	0	4	74	11	129
2017	Human resources	35	28	20	15	3	0	0	62	18	29
2017	Financial management	21	35	23	11	11	0	0	56	21	20
2017	Information management	36	22	22	0	0	7	13	73	0	14
2017	Information technology	57	21	22	0	0	0	0	78	0	18
2017	None of the above	36	42	8	7	3	3	0	81	11	27

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	33	13	9	5	5	0	72	15	21
2018	Legal services	35	28	23	5	5	0	3	65	11	39
2018	Administration and operations	34	37	12	12	3	2	0	73	15	102
2018	Human resources	43	29	23	0	5	0	0	72	5	25
2018	Financial management	41	23	18	4	14	0	0	64	18	22
2018	Information technology	48	21	10	15	5	0	0	69	20	18
2018	Other services to the public	32	35	9	9	0	0	15	79	11	12
2018	None of the above	31	46	17	0	6	0	0	77	6	20
2017	Client contact centre	41	38	14	0	0	0	7	85	0	14
2017	Communications or public affairs	43	26	15	12	4	0	0	69	16	22
2017	Legal services	28	42	18	5	4	0	3	72	10	40
2017	Administration and operations	46	26	13	8	3	0	5	75	11	129
2017	Human resources	38	23	17	14	4	0	4	64	19	29
2017	Financial management	25	32	27	10	6	0	0	57	16	20
2017	Information management	29	29	22	0	7	0	13	66	8	14
2017	Information technology	40	39	16	5	0	0	0	79	5	18
2017	None of the above	43	16	21	5	11	0	5	62	16	27

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	27	37	13	0	13	4	4	70	15	22
2018	Legal services	22	38	19	13	5	0	3	62	19	39
2018	Administration and operations	31	34	17	11	5	1	1	67	16	102
2018	Human resources	32	28	24	12	5	0	0	59	17	25
2018	Financial management	22	18	23	32	5	0	0	41	36	22
2018	Information technology	24	45	16	10	5	0	0	69	15	18
2018	Other services to the public	34	49	9	0	0	0	7	90	0	12
2018	None of the above	30	26	21	13	10	0	0	56	23	20
2017	Client contact centre	43	15	7	19	0	0	15	68	23	14
2017	Communications or public affairs	37	20	36	0	8	0	0	56	8	22
2017	Legal services	29	34	19	13	2	0	3	65	15	40
2017	Administration and operations	44	27	18	6	3	0	3	73	9	129
2017	Human resources	16	50	18	12	3	0	0	67	15	29
2017	Financial management	27	14	18	30	11	0	0	42	40	20
2017	Information management	29	29	8	14	7	0	13	67	24	14
2017	Information technology	23	16	39	17	5	0	0	39	22	18
2017	None of the above	35	21	26	6	12	0	0	55	18	27

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	40	34	8	0	9	4	4	81	10	22
2018	Legal services	30	30	26	7	3	0	3	63	11	39
2018	Administration and operations	35	36	17	4	6	1	0	72	11	102
2018	Human resources	43	32	8	12	5	0	0	75	17	25
2018	Financial management	22	32	18	22	5	0	0	55	27	22
2018	Information technology	32	32	16	16	5	0	0	64	21	18
2018	Other services to the public	44	32	16	0	0	0	7	82	0	12
2018	None of the above	23	40	17	9	10	0	0	63	19	20
2017	Client contact centre	52	12	14	8	8	0	7	69	17	14
2017	Communications or public affairs	55	12	21	8	4	0	0	67	12	22
2017	Legal services	33	26	23	13	4	0	0	59	18	40
2017	Administration and operations	50	22	12	9	4	0	3	74	14	129
2017	Human resources	31	36	26	3	0	4	0	70	3	29
2017	Financial management	26	29	8	10	27	0	0	55	37	20
2017	Information management	28	37	7	8	7	0	13	75	17	14
2017	Information technology	40	11	22	22	5	0	0	51	27	18
2017	None of the above	40	19	18	10	8	0	5	62	19	27

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	59	22	5	0	0	5	9	95	0	21
2018	Legal services	35	35	18	3	5	0	3	73	8	39
2018	Administration and operations	38	32	18	8	2	1	0	71	10	100
2018	Human resources	31	27	30	4	7	0	0	59	11	25
2018	Financial management	36	23	23	9	9	0	0	59	18	22
2018	Information technology	44	40	5	10	0	0	0	84	10	18
2018	Other services to the public	41	51	7	0	0	0	0	93	0	12
2018	None of the above	35	32	17	5	10	0	0	68	15	20
2017	Client contact centre	58	20	7	0	0	0	15	92	0	14
2017	Communications or public affairs	47	21	32	0	0	0	0	68	0	22
2017	Legal services	54	27	7	9	0	3	0	84	9	40
2017	Administration and operations	54	24	11	6	2	0	3	81	8	128
2017	Human resources	46	30	3	14	3	0	4	79	18	28
2017	Financial management	50	20	17	4	8	0	0	70	12	20
2017	Information management	43	14	7	15	7	0	13	67	25	14
2017	Information technology	55	28	11	6	0	0	0	83	6	18
2017	None of the above	40	30	17	10	3	0	0	70	13	27

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	17	18	9	0	4	0	72	9	22
2018	Legal services	63	23	5	5	0	0	3	89	5	39
2018	Administration and operations	68	20	5	3	1	1	1	91	4	99
2018	Human resources	55	40	5	0	0	0	0	95	0	25
2018	Financial management	64	14	9	5	9	0	0	78	14	22
2018	Information technology	66	19	0	16	0	0	0	84	16	18
2018	Other services to the public	63	37	0	0	0	0	0	100	0	12
2018	None of the above	70	5	22	0	0	0	4	77	0	20
2017	Client contact centre	73	15	5	0	0	0	7	95	0	14
2017	Communications or public affairs	55	21	16	4	4	0	0	76	8	22
2017	Legal services	63	33	0	2	0	0	2	98	2	40
2017	Administration and operations	62	26	5	1	2	0	4	91	3	129
2017	Human resources	75	19	3	3	0	0	0	94	3	29
2017	Financial management	62	14	17	6	0	0	0	76	6	20
2017	Information management	72	0	0	0	23	0	6	76	24	14
2017	Information technology	74	16	10	0	0	0	0	90	0	19
2017	None of the above	51	34	12	0	3	0	0	85	3	27

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	74	8	0	0	4	4	9	95	5	22
2018	Legal services	79	12	0	0	3	0	5	97	3	39
2018	Administration and operations	79	11	3	3	0	3	2	94	3	101
2018	Human resources	79	12	5	0	0	0	4	95	0	25
2018	Financial management	86	4	4	0	5	0	0	91	5	22
2018	Information technology	79	11	0	0	5	5	0	95	5	18
2018	Other services to the public	93	7	0	0	0	0	0	100	0	12
2018	None of the above	79	4	13	0	0	0	5	86	0	20

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	73	9	0	0	0	4	13	100	0	22
2018	Legal services	78	11	6	0	0	0	6	94	0	38
2018	Administration and operations	76	11	6	2	1	1	3	90	3	102
2018	Human resources	74	8	9	0	5	0	4	86	5	25
2018	Financial management	72	9	5	0	5	0	9	89	5	21
2018	Information technology	59	21	5	0	5	5	5	88	6	18
2018	Other services to the public	76	16	0	0	0	0	7	100	0	12
2018	None of the above	87	0	9	0	0	0	4	90	0	20
2017	Client contact centre	74	14	5	0	0	0	7	95	0	14
2017	Communications or public affairs	77	4	15	0	4	0	0	81	4	22
2017	Legal services	81	8	4	4	3	0	0	88	7	40
2017	Administration and operations	82	6	1	3	2	1	4	93	5	129
2017	Human resources	73	14	8	0	0	0	5	91	0	29
2017	Financial management	73	15	6	6	0	0	0	88	6	20
2017	Information management	72	8	0	0	7	8	6	92	8	14
2017	Information technology	90	10	0	0	0	0	0	100	0	19
2017	None of the above	71	3	12	0	3	3	8	83	3	27

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	57	34	0	4	0	4	0	95	5	22
2018	Legal services	65	25	10	0	0	0	0	90	0	40
2018	Administration and operations	61	26	10	1	2	0	1	87	3	101
2018	Human resources	63	20	8	0	5	0	4	86	5	26
2018	Financial management	68	18	5	5	0	0	5	90	5	21
2018	Information technology	64	26	10	0	0	0	0	90	0	18
2018	Other services to the public	58	16	19	0	0	0	7	80	0	12
2018	None of the above	60	29	6	5	0	0	0	90	5	20
2017	Client contact centre	71	0	7	7	0	0	15	83	8	14
2017	Communications or public affairs	43	30	8	11	8	0	0	73	19	22
2017	Legal services	71	16	10	0	0	0	3	90	0	40
2017	Administration and operations	61	21	11	3	1	0	3	85	4	128
2017	Human resources	70	12	14	0	0	0	5	85	0	29
2017	Financial management	56	21	11	7	6	0	0	76	13	20
2017	Information management	37	43	0	7	7	0	6	85	15	14
2017	Information technology	80	10	10	0	0	0	0	90	0	19
2017	None of the above	55	20	9	0	6	0	11	83	7	27

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	53	16	13	4	9	4	0	72	14	22
2018	Legal services	52	29	11	5	0	0	3	84	5	40
2018	Administration and operations	62	20	9	2	6	0	1	83	8	102
2018	Human resources	68	16	4	4	5	0	4	87	9	26
2018	Financial management	48	29	5	10	9	0	0	76	19	21
2018	Information technology	59	16	21	5	0	0	0	74	5	18
2018	Other services to the public	69	16	7	0	0	0	7	92	0	12
2018	None of the above	60	26	8	6	0	0	0	86	6	20
2017	Client contact centre	80	0	0	14	0	0	7	85	15	14
2017	Communications or public affairs	52	25	4	8	12	0	0	77	19	22
2017	Legal services	67	15	4	8	5	0	0	83	13	41
2017	Administration and operations	64	18	6	5	3	0	4	85	8	128
2017	Human resources	56	10	27	3	4	0	0	66	7	28
2017	Financial management	67	10	24	0	0	0	0	76	0	20
2017	Information management	73	14	0	0	7	0	6	92	8	14
2017	Information technology	79	10	5	5	0	0	0	89	5	19
2017	None of the above	56	13	3	3	14	3	8	78	19	27

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	29	0	0	0	4	22	100	0	22
2018	Legal services	57	16	7	0	0	0	20	91	0	40
2018	Administration and operations	54	5	5	3	2	0	31	86	7	99
2018	Human resources	41	21	0	0	0	4	34	100	0	26
2018	Financial management	29	33	10	0	5	0	24	81	6	21
2018	Information technology	69	5	0	0	0	5	21	100	0	18
2018	Other services to the public	44	14	16	0	0	0	26	78	0	12
2018	None of the above	59	9	8	0	0	0	24	90	0	19
2017	Client contact centre	66	7	0	0	0	0	27	100	0	14
2017	Communications or public affairs	59	5	4	4	11	0	16	77	18	22
2017	Legal services	64	9	3	0	0	0	24	96	0	41
2017	Administration and operations	60	8	7	2	0	0	22	88	3	129
2017	Human resources	39	6	3	4	0	0	49	86	8	29
2017	Financial management	52	4	15	0	0	0	29	79	0	20
2017	Information management	43	22	0	0	0	0	35	100	0	14
2017	Information technology	69	5	5	5	0	0	16	88	5	19
2017	None of the above	50	10	3	5	0	0	31	88	7	27

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	16	0	4	0	4	4	95	5	22
2018	Legal services	71	15	3	3	0	0	8	94	3	40
2018	Administration and operations	65	23	6	2	1	0	3	90	3	100
2018	Human resources	80	4	4	0	0	0	12	96	0	26
2018	Financial management	67	5	9	5	5	0	9	79	11	21
2018	Information technology	85	10	0	0	0	0	5	100	0	18
2018	Other services to the public	67	0	26	0	0	0	7	72	0	12
2018	None of the above	61	12	17	0	0	0	10	82	0	20
2017	Client contact centre	52	27	0	7	0	0	14	92	8	14
2017	Communications or public affairs	76	13	0	0	8	0	4	92	8	22
2017	Legal services	71	15	5	2	3	2	3	90	5	39
2017	Administration and operations	73	14	4	2	1	1	5	93	3	129
2017	Human resources	75	19	0	3	0	0	4	97	3	29
2017	Financial management	75	8	6	4	0	0	6	89	4	20
2017	Information management	65	22	7	0	0	0	6	92	0	14
2017	Information technology	84	16	0	0	0	0	0	100	0	19
2017	None of the above	63	14	8	0	0	0	16	91	0	26

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	9	4	7	4	4	0	83	12	22
2018	Legal services	64	10	11	10	0	0	6	78	11	40
2018	Administration and operations	86	7	1	1	4	0	2	95	5	101
2018	Human resources	89	4	0	4	0	0	4	96	4	26
2018	Financial management	86	0	0	0	5	0	9	95	5	21
2018	Information technology	79	5	5	0	5	5	0	89	5	18
2018	Other services to the public	85	7	0	0	0	0	7	100	0	12
2018	None of the above	76	5	7	5	7	0	0	81	12	20
2017	Client contact centre	63	7	8	0	8	0	15	82	9	14
2017	Communications or public affairs	73	4	5	11	6	0	0	77	18	22
2017	Legal services	56	17	8	10	8	0	0	73	19	40
2017	Administration and operations	73	18	3	1	1	1	4	95	3	129
2017	Human resources	68	12	13	5	0	0	3	82	5	29
2017	Financial management	94	6	0	0	0	0	0	100	0	20
2017	Information management	57	30	0	7	0	0	6	92	8	14
2017	Information technology	75	16	0	0	5	0	5	95	5	19
2017	None of the above	70	15	0	0	0	0	15	100	0	27

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	42	22	0	0	4	77	0	22
2018	Legal services	49	27	21	0	0	3	79	0	40
2018	Administration and operations	48	39	10	1	1	1	87	2	102
2018	Human resources	45	40	7	4	0	4	88	4	26
2018	Financial management	57	24	14	0	4	0	81	4	21
2018	Information technology	69	21	5	5	0	0	90	5	18
2018	Other services to the public	63	7	30	0	0	0	70	0	12
2018	None of the above	62	9	17	6	0	6	76	6	20
2017	Client contact centre	59	22	12	0	0	7	87	0	14
2017	Communications or public affairs	63	25	5	8	0	0	88	8	22
2017	Legal services	63	31	5	0	0	0	95	0	40
2017	Administration and operations	58	17	16	5	1	3	77	6	129
2017	Human resources	51	32	14	0	0	3	86	0	29
2017	Financial management	49	25	4	17	4	0	75	21	20
2017	Information management	58	28	0	8	0	6	92	8	14
2017	Information technology	74	26	0	0	0	0	100	0	19
2017	None of the above	49	41	4	0	3	3	92	3	27

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	22	31	46	0	0	0	54	0	22
2018	Legal services	13	21	45	16	5	0	34	21	40
2018	Administration and operations	23	30	28	17	2	0	53	19	103
2018	Human resources	11	34	51	4	0	0	45	4	26
2018	Financial management	9	32	37	18	4	0	41	22	22
2018	Information technology	27	31	32	5	5	0	58	10	18
2018	Other services to the public	36	51	13	0	0	0	87	0	12
2018	None of the above	10	46	25	19	0	0	56	19	20
2017	Client contact centre	36	49	15	0	0	0	85	0	14
2017	Communications or public affairs	14	41	22	12	11	0	55	23	22
2017	Legal services	8	39	43	8	2	0	47	10	41
2017	Administration and operations	13	40	33	9	2	3	54	11	129
2017	Human resources	8	33	44	12	3	0	41	15	29
2017	Financial management	6	33	39	11	11	0	40	21	20
2017	Information management	36	35	14	7	7	0	71	14	14
2017	Information technology	16	26	48	10	0	0	42	10	19
2017	None of the above	18	18	47	13	3	0	36	16	27

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	0	47	35	13	0	0	48	4	22
2018	Legal services	5	26	29	30	10	0	0	39	32	39
2018	Administration and operations	6	19	32	24	19	0	0	43	25	102
2018	Human resources	9	7	55	19	11	0	0	29	16	26
2018	Financial management	9	24	57	5	5	0	0	9	33	21
2018	Information technology	10	5	29	37	13	5	0	53	16	18
2018	Other services to the public	8	10	17	29	36	0	0	65	18	11
2018	None of the above	11	23	43	23	0	0	0	23	34	19
2017	Client contact centre	0	0	30	39	30	0	0	70	0	13
2017	Communications or public affairs	8	24	20	26	22	0	0	48	32	22
2017	Legal services	7	7	34	39	13	0	0	52	14	41
2017	Administration and operations	4	14	29	37	14	1	2	53	18	128
2017	Human resources	3	16	47	30	5	0	0	35	19	28
2017	Financial management	21	10	34	21	8	0	6	31	33	20
2017	Information management	15	0	14	35	36	0	0	71	15	14
2017	Information technology	0	5	46	33	16	0	0	48	5	19
2017	None of the above	3	18	35	30	14	0	0	44	21	27

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	35	18	4	0	9	0	75	5	22
2018	Legal services	13	57	12	10	5	0	2	72	16	40
2018	Administration and operations	29	45	14	5	3	4	1	78	8	104
2018	Human resources	44	44	0	4	5	4	0	91	9	26
2018	Financial management	32	55	9	0	4	0	0	87	4	22
2018	Information technology	48	37	5	0	5	0	5	89	5	18
2018	Other services to the public	59	32	0	0	0	9	0	100	0	12
2018	None of the above	18	39	7	27	6	4	0	59	33	20
2017	Client contact centre	52	19	8	0	7	15	0	83	8	14
2017	Communications or public affairs	17	45	22	13	0	4	0	64	13	22
2017	Legal services	11	45	18	2	5	18	0	69	9	41
2017	Administration and operations	32	28	16	4	4	14	1	71	10	128
2017	Human resources	26	58	7	3	7	0	0	84	10	29
2017	Financial management	19	40	12	18	11	0	0	59	29	20
2017	Information management	29	29	0	14	15	13	0	67	33	14
2017	Information technology	37	35	16	0	0	11	0	82	0	19
2017	None of the above	25	25	26	8	3	14	0	57	13	27

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	39	13	9	0	4	0	77	9	22
2018	Legal services	21	47	16	8	5	3	0	70	14	39
2018	Administration and operations	27	41	12	13	4	2	1	71	17	102
2018	Human resources	44	35	7	8	5	0	0	79	13	26
2018	Financial management	32	32	14	14	5	4	0	67	19	22
2018	Information technology	48	26	21	0	5	0	0	74	5	18
2018	Other services to the public	57	27	16	0	0	0	0	84	0	12
2018	None of the above	12	58	20	5	6	0	0	70	10	20
2017	Client contact centre	37	40	16	7	0	0	0	77	7	14
2017	Communications or public affairs	8	38	19	23	12	0	0	46	35	22
2017	Legal services	18	45	16	12	9	0	0	63	21	41
2017	Administration and operations	41	28	13	9	8	1	0	70	17	129
2017	Human resources	17	52	21	4	3	3	0	72	7	29
2017	Financial management	10	33	12	23	17	4	0	46	41	20
2017	Information management	44	20	8	15	7	6	0	68	23	14
2017	Information technology	42	31	27	0	0	0	0	73	0	19
2017	None of the above	19	49	6	9	11	6	0	72	21	27

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	29	9	13	8	9	0	35	65	22
2018	Legal services	46	26	11	7	8	3	0	47	53	40
2018	Administration and operations	55	27	9	3	4	1	1	56	44	103
2018	Human resources	39	43	15	0	4	0	0	39	61	26
2018	Financial management	53	30	8	0	4	4	0	55	45	23
2018	Information technology	63	21	5	0	5	5	0	67	33	18
2018	Other services to the public	45	26	7	15	0	0	7	49	51	12
2018	None of the above	73	22	0	5	0	0	0	73	27	20
2017	Client contact centre	52	33	8	0	8	0	0	52	48	14
2017	Communications or public affairs	36	9	22	0	28	6	0	38	62	22
2017	Legal services	34	25	20	3	8	11	0	38	62	41
2017	Administration and operations	47	18	21	3	7	2	2	49	51	129
2017	Human resources	49	29	6	0	11	6	0	52	48	29
2017	Financial management	29	46	15	10	0	0	0	29	71	20
2017	Information management	51	22	7	7	14	0	0	51	49	14
2017	Information technology	37	21	11	20	5	5	0	39	61	19
2017	None of the above	51	15	3	4	14	13	0	59	41	27

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	28	13
2018	Legal services	30	20
2018	Administration and operations	21	44
2018	Human resources	0	16
2018	Financial management	20	10
2017	Communications or public affairs	26	12
2017	Legal services	20	24
2017	Administration and operations	17	63
2017	Human resources	16	13
2017	Financial management	0	14
2017	Information technology	19	11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	36	13
2018	Legal services	35	20
2018	Administration and operations	20	44
2018	Human resources	42	16
2018	Financial management	60	10
2017	Communications or public affairs	40	12
2017	Legal services	27	24
2017	Administration and operations	24	63
2017	Human resources	0	13
2017	Financial management	38	14
2017	Information technology	36	11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	30	13
2018	Legal services	19	20
2018	Administration and operations	15	44
2018	Human resources	6	16
2018	Financial management	20	10
2017	Communications or public affairs	24	12
2017	Legal services	15	24
2017	Administration and operations	36	63
2017	Human resources	22	13
2017	Financial management	0	14
2017	Information technology	27	11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	43	13
2018	Legal services	30	20
2018	Administration and operations	36	44
2018	Human resources	32	16
2018	Financial management	40	10
2017	Communications or public affairs	63	12
2017	Legal services	30	24
2017	Administration and operations	37	63
2017	Human resources	33	13
2017	Financial management	54	14
2017	Information technology	64	11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	13
2018	Legal services	0	20
2018	Administration and operations	3	44
2018	Human resources	0	16
2018	Financial management	0	10
2017	Communications or public affairs	0	12
2017	Legal services	9	24
2017	Administration and operations	6	63
2017	Human resources	10	13
2017	Financial management	0	14
2017	Information technology	9	11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	15	13
2018	Legal services	31	20
2018	Administration and operations	21	44
2018	Human resources	38	16
2018	Financial management	9	10

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	32	13
2018	Legal services	35	20
2018	Administration and operations	25	44
2018	Human resources	18	16
2018	Financial management	40	10
2017	Communications or public affairs	41	12
2017	Legal services	44	24
2017	Administration and operations	22	63
2017	Human resources	41	13
2017	Financial management	41	14
2017	Information technology	38	11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	0	37	18	19	9	17	11
2018	Legal services	8	51	19	6	5	10	20
2018	Administration and operations	5	68	17	5	3	2	42
2018	Human resources	6	62	14	6	6	6	16
2018	Financial management	10	50	10	0	10	20	10
2017	Communications or public affairs	0	45	36	8	0	12	11
2017	Legal services	13	48	10	0	14	15	24
2017	Administration and operations	6	73	10	3	0	8	60
2017	Human resources	17	57	26	0	0	0	12
2017	Financial management	9	62	8	16	0	6	14
2017	Information technology	9	43	9	19	19	0	11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	42	58	12
2018	Legal services	55	45	20
2018	Administration and operations	80	20	43
2018	Human resources	76	24	16
2018	Financial management	50	50	10

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	15	0	23	28	12	8	37	63	13
2018	Legal services	31	18	14	22	10	5	0	52	34	20
2018	Administration and operations	21	32	24	6	12	0	5	56	19	43
2018	Human resources	56	24	0	8	6	0	6	85	15	16
2018	Financial management	40	30	0	10	10	0	10	78	22	10
2017	Communications or public affairs	7	25	7	47	15	0	0	32	62	12
2017	Legal services	10	27	22	19	18	5	0	38	38	24
2017	Administration and operations	31	24	16	6	13	0	10	61	22	63
2017	Human resources	60	0	10	0	0	0	30	86	0	13
2017	Financial management	47	16	15	6	8	0	9	69	15	14
2017	Information technology	9	57	8	16	0	0	9	73	18	11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	8	0	23	28	19	8	30	70	13
2018	Legal services	10	9	21	10	9	5	35	32	32	20
2018	Administration and operations	10	21	18	4	23	0	23	41	36	43
2018	Human resources	7	18	0	6	25	0	44	45	55	16
2018	Financial management	9	10	0	31	10	0	39	32	68	10
2017	Communications or public affairs	0	9	7	0	50	7	28	13	76	12
2017	Legal services	4	16	22	8	18	4	28	29	38	24
2017	Administration and operations	23	12	10	15	21	1	17	43	45	63
2017	Human resources	0	6	10	10	21	0	54	13	66	13
2017	Financial management	6	0	9	0	29	0	56	13	67	14
2017	Information technology	9	0	0	26	36	0	28	13	87	11

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	27	13	12	13	13	0	20	51	34	22
2018	Legal services	61	15	8	8	5	0	3	78	13	40
2018	Administration and operations	53	11	12	9	6	1	8	69	17	103
2018	Human resources	44	15	26	4	11	0	0	59	15	26
2018	Financial management	37	23	13	14	5	0	9	66	20	22
2018	Information technology	62	0	11	11	16	0	0	62	27	17
2018	Other services to the public	44	10	31	6	0	0	10	60	7	12
2018	None of the above	60	5	14	14	5	0	4	67	19	20

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Administrative Tribunals Support Service of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50m. Please indicate the nature of the harassment you experienced. Other

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines