2018 Public Service Employee Survey Results for Canada Border Services Agency

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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My Job

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	1	70	20	161510
2018	Canada Border Services Agency	13	40	12	21	13	0	53	35	6271
2017	Public Service	26	40	12	14	8	0	66	23	174231
2017	Canada Border Services Agency	12	32	13	23	20	0	44	43	7204
2014	Public Service	24	39	12	16	9	0	63	25	181873
2014	Canada Border Services Agency	12	32	13	23	19	0	45	42	9378
2011	Public Service	27	41	12	12	6	1	69	19	200240
2011	Canada Border Services Agency	15	38	14	18	13	1	54	32	10199
2008	Public Service	25	42	13	13	7	1	68	20	168332
2008	Canada Border Services Agency	16	40	14	18	12	1	56	30	8986

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Canada Border Services Agency	35	40	12	8	5	76	13	6245
2017	Public Service	41	39	10	6	3	80	10	174121
2017	Canada Border Services Agency	35	39	12	8	5	74	14	7199
2014	Public Service	39	39	11	7	4	78	11	181902
2014	Canada Border Services Agency	36	38	12	8	5	75	13	9378
2011	Public Service	42	36	11	6	4	79	10	200728
2011	Canada Border Services Agency	38	37	12	7	5	76	12	10212
2008	Public Service	38	41	11	7	4	79	10	169105
2008	Canada Border Services Agency	35	42	12	7	4	77	11	9024

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Canada Border Services Agency	38	41	9	7	4	79	12	6198
2017	Public Service	47	37	7	6	3	84	9	173994
2017	Canada Border Services Agency	39	40	10	7	5	79	12	7196
2014	Public Service	44	38	8	6	3	82	10	181804
2014	Canada Border Services Agency	39	40	9	7	5	79	12	9375
2011	Public Service	45	39	7	5	3	84	8	200298
2011	Canada Border Services Agency	39	42	9	6	4	81	10	10202
2008	Public Service	43	42	7	5	3	85	8	168403
2008	Canada Border Services Agency	37	44	9	5	4	82	9	8987

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	0	76	13	161141
2018	Canada Border Services Agency	28	32	14	13	12	0	61	25	6258
2017	Public Service	41	33	10	9	6	1	74	15	174019
2017	Canada Border Services Agency	26	31	13	13	16	0	57	30	7200
2014	Public Service	36	34	12	10	7	1	71	16	181787
2014	Canada Border Services Agency	24	31	15	14	14	1	56	29	9369
2011	Public Service	38	36	11	9	6	1	75	14	200742
2011	Canada Border Services Agency	28	34	13	12	11	1	63	24	10220

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Canada Border Services Agency	25	41	13	11	9	66	21	6227
2017	Public Service	33	44	11	8	5	77	13	174203
2017	Canada Border Services Agency	24	42	13	12	10	66	21	7202
2014	Public Service	30	44	12	9	5	74	14	181850
2014	Canada Border Services Agency	25	43	13	11	9	68	19	9372
2011	Public Service	35	41	11	8	5	76	13	200583
2011	Canada Border Services Agency	30	40	12	10	7	70	17	10211
2008	Public Service	35	42	11	8	4	77	12	168072
2008	Canada Border Services Agency	31	42	12	9	6	73	15	8963

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Canada Border Services Agency	16	29	17	18	19	45	37	6254
2017	Public Service	25	35	16	13	10	61	24	174142
2017	Canada Border Services Agency	14	30	16	19	20	44	39	7199
2014	Public Service	21	35	17	15	11	57	26	181788
2014	Canada Border Services Agency	14	30	17	19	19	45	38	9370
2011	Public Service	21	37	16	14	11	59	25	200784
2011	Canada Border Services Agency	15	33	17	18	17	48	35	10216

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	71	16	161312
2018	Canada Border Services Agency	20	38	16	16	10	57	26	6267
2017	Public Service	29	42	12	11	5	72	16	174083
2017	Canada Border Services Agency	19	39	16	16	10	58	26	7199

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Canada Border Services Agency	30	41	13	10	7	0	71	16	6243
2017	Public Service	40	40	10	6	4	0	81	9	173996
2017	Canada Border Services Agency	26	39	14	11	10	1	65	21	7194
2014	Public Service	38	40	12	6	4	1	79	10	181765
2014	Canada Border Services Agency	27	38	15	10	8	1	66	19	9367
2011	Public Service	37	42	11	6	3	1	80	9	200734
2011	Canada Border Services Agency	27	41	15	10	7	1	68	17	10222
2008	Public Service	42	39	10	5	3	1	82	8	168871
2008	Canada Border Services Agency	35	39	13	7	5	1	74	12	9008

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Canada Border Services Agency	17	32	16	17	18	49	35	6224
2017	Public Service	28	37	14	11	10	65	21	173998
2017	Canada Border Services Agency	16	30	16	17	21	46	38	7204

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Canada Border Services Agency	44	37	10	6	3	81	9	6198
2017	Public Service	52	35	9	3	2	87	5	173795
2017	Canada Border Services Agency	45	36	11	5	3	80	9	7174
2014	Public Service	59	29	8	2	2	88	4	181719
2014	Canada Border Services Agency	53	30	10	4	3	84	6	9364
2011	Public Service	58	31	7	2	1	89	4	200656
2011	Canada Border Services Agency	52	33	9	3	2	86	5	10224

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	65	21	160686
2018	Canada Border Services Agency	17	34	14	17	17	51	34	6220
2017	Public Service	28	39	13	12	8	67	20	173615
2017	Canada Border Services Agency	16	34	14	18	17	51	35	7168
2014	Public Service	21	40	14	14	10	62	25	181784
2014	Canada Border Services Agency	14	34	15	18	19	49	37	9370
2011	Public Service	28	39	13	12	8	68	20	200493
2011	Canada Border Services Agency	20	34	14	16	15	55	31	10202

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Canada Border Services Agency	20	31	17	15	17	51	32	6188
2017	Public Service	32	35	15	11	8	67	18	173681
2017	Canada Border Services Agency	19	30	17	17	16	49	33	7170
2014	Public Service	27	36	16	12	9	63	21	181760
2014	Canada Border Services Agency	19	32	17	16	17	51	32	9362

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	0	67	18	160685
2018	Canada Border Services Agency	20	32	19	16	13	0	51	29	6212
2017	Public Service	31	38	14	10	6	0	69	17	173677
2017	Canada Border Services Agency	19	33	18	17	13	0	52	30	7166
2014	Public Service	28	38	16	11	7	0	66	18	181718
2014	Canada Border Services Agency	19	34	18	15	13	0	53	28	9362
2011	Public Service	34	40	13	8	4	1	75	12	199885
2011	Canada Border Services Agency	27	39	16	11	7	1	66	18	10172

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Canada Border Services Agency	31	41	14	9	5	72	14	6234
2017	Public Service	40	40	11	6	3	80	9	173510
2017	Canada Border Services Agency	29	40	15	9	7	70	16	7161
2014	Public Service	39	40	11	6	4	79	9	181673
2014	Canada Border Services Agency	33	40	13	7	6	73	13	9367
2011	Public Service	41	41	9	6	3	82	9	200825
2011	Canada Border Services Agency	37	41	10	7	4	79	11	10224
2008	Public Service	41	42	8	6	3	84	8	168963
2008	Canada Border Services Agency	38	44	8	6	3	82	9	9016

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Canada Border Services Agency	35	33	17	8	5	1	69	13	6264
2017	Public Service	37	35	16	7	4	1	73	11	174272
2017	Canada Border Services Agency	36	34	16	7	4	2	72	11	7207
2014	Public Service	35	34	18	7	5	1	70	12	181779
2014	Canada Border Services Agency	32	33	19	8	5	1	67	14	9370
2011	Public Service	33	34	18	8	5	1	69	13	200574
2011	Canada Border Services Agency	34	35	18	7	4	2	70	12	10201
2008	Public Service	28	35	20	10	6	1	64	16	168835
2008	Canada Border Services Agency	30	37	20	7	4	1	68	11	9011

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Canada Border Services Agency	19	31	31	13	5	1	1	19	50	6234
2017	Public Service	11	24	35	17	9	1	3	27	37	173451
2017	Canada Border Services Agency	19	28	32	12	6	1	2	18	49	7176
2014	Public Service	12	28	36	16	7	1	2	23	40	181277
2014	Canada Border Services Agency	19	31	32	12	4	1	2	17	51	9346
2011	Public Service	12	27	34	16	7	1	2	24	40	199952
2011	Canada Border Services Agency	15	29	32	14	6	1	2	21	46	10179
2008	Public Service	12	29	35	16	6	1	2	23	41	168383
2008	Canada Border Services Agency	12	28	35	16	6	1	2	23	41	8988

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Canada Border Services Agency	26	27	24	13	7	1	1	20	55	6218
2017	Public Service	12	19	28	21	14	3	4	37	33	173005
2017	Canada Border Services Agency	25	27	25	12	7	2	2	19	55	7174
2014	Public Service	13	22	29	20	11	2	3	32	37	181116
2014	Canada Border Services Agency	25	28	26	12	6	2	2	18	55	9342
2011	Public Service	12	20	28	21	12	2	3	35	34	199740
2011	Canada Border Services Agency	19	25	27	15	9	2	2	25	46	10184
2008	Public Service	12	22	29	21	11	2	3	34	35	168088
2008	Canada Border Services Agency	18	25	29	16	9	2	2	26	44	8974

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Canada Border Services Agency	28	27	24	11	6	2	2	18	57	6211
2017	Public Service	17	23	29	15	9	2	4	26	43	173286
2017	Canada Border Services Agency	26	26	24	12	6	2	4	19	56	7185
2014	Public Service	21	25	27	14	7	2	3	23	48	181132
2014	Canada Border Services Agency	27	27	25	11	5	2	3	17	57	9334
2011	Public Service	18	24	28	15	8	2	4	25	45	199696
2011	Canada Border Services Agency	20	25	27	16	7	2	4	24	48	10167
2008	Public Service	17	24	30	17	8	2	3	25	43	168077
2008	Canada Border Services Agency	18	24	29	17	7	2	3	25	44	8978

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Canada Border Services Agency	12	16	30	26	12	1	3	39	30	6196
2017	Public Service	8	15	31	25	14	1	4	42	25	172593
2017	Canada Border Services Agency	13	16	27	24	12	2	6	39	32	7145
2014	Public Service	9	17	33	25	12	1	3	38	27	180699
2014	Canada Border Services Agency	16	18	28	22	10	1	4	34	36	9319
2011	Public Service	9	17	32	25	12	1	4	38	28	199449
2011	Canada Border Services Agency	11	16	28	25	13	1	6	41	29	10163
2008	Public Service	9	18	33	25	11	1	3	38	28	168000
2008	Canada Border Services Agency	9	15	29	28	13	1	5	44	25	8968

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Canada Border Services Agency	34	26	22	10	6	1	1	16	62	6227
2017	Public Service	17	22	27	17	12	2	4	30	41	173223
2017	Canada Border Services Agency	34	25	21	10	6	1	3	17	61	7177
2014	Public Service	21	25	27	15	9	1	3	24	48	181145
2014	Canada Border Services Agency	33	27	22	10	5	1	2	16	61	9338
2011	Public Service	18	24	28	16	9	1	3	27	44	199874
2011	Canada Border Services Agency	25	25	26	13	7	1	3	22	52	10183
2008	Public Service	16	24	28	18	10	1	3	29	42	168023
2008	Canada Border Services Agency	19	25	27	17	9	1	3	27	45	8965

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Canada Border Services Agency	22	22	25	18	9	2	2	28	46	6199
2017	Public Service	12	18	26	21	14	3	5	39	33	173264
2017	Canada Border Services Agency	20	20	25	18	10	3	4	30	43	7172
2014	Public Service	11	18	27	24	13	3	5	40	31	181040
2014	Canada Border Services Agency	16	20	27	21	11	2	4	33	38	9336
2011	Public Service	11	18	27	23	14	3	5	40	31	199570
2011	Canada Border Services Agency	15	20	26	20	12	2	5	34	38	10154
2008	Public Service	14	22	27	20	11	2	4	33	38	168198
2008	Canada Border Services Agency	22	25	24	15	9	2	3	25	50	8983

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Canada Border Services Agency	27	26	27	11	6	1	2	17	55	6223
2017	Public Service	16	22	31	15	9	3	4	26	41	173340
2017	Canada Border Services Agency	25	25	28	11	6	2	3	18	53	7176
2014	Public Service	18	24	31	14	8	2	3	23	44	181146
2014	Canada Border Services Agency	25	26	28	11	5	2	3	17	53	9337

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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Canada Border Services Agency	14	30	20	15	16	3	2	46	33	6235
2017	Public Service	26	31	16	11	9	5	4	62	21	174143
2017	Canada Border Services Agency	17	28	18	15	16	3	3	47	34	7199
2014	Public Service	28	32	15	10	8	4	3	64	20	181579
2014	Canada Border Services Agency	22	30	17	13	12	3	2	56	26	9352

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	0	72	18	160757
2018	Canada Border Services Agency	28	30	12	15	14	1	0	58	29	6218
2017	Public Service	41	30	10	10	8	1	0	73	17	174130
2017	Canada Border Services Agency	28	29	12	15	15	1	1	58	30	7192
2014	Public Service	41	30	10	10	7	1	0	73	18	181550
2014	Canada Border Services Agency	33	29	11	13	12	1	0	63	25	9348

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Canada Border Services Agency	8	17	17	20	30	7	2	27	54	6214
2017	Public Service	11	21	18	17	14	16	3	40	38	174082
2017	Canada Border Services Agency	7	15	16	22	29	10	2	24	57	7205
2014	Public Service	11	22	19	18	15	13	2	38	40	181465
2014	Canada Border Services Agency	7	17	18	21	27	9	1	27	54	9342

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Canada Border Services Agency	30	39	13	11	7	70	17	6218
2017	Public Service	41	38	9	8	4	80	12	173904
2017	Canada Border Services Agency	26	40	13	13	8	66	20	7198
2014	Public Service	39	40	9	8	3	80	11	181417
2014	Canada Border Services Agency	29	42	12	10	6	72	16	9336

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	0	77	9	161015
2018	Canada Border Services Agency	26	42	18	8	6	1	0	68	14	6222

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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Canada Border Services Agency	28	33	15	13	11	0	0	61	24	6202
2017	Public Service	37	35	12	9	6	1	0	73	15	174253
2017	Canada Border Services Agency	27	34	14	13	11	1	0	61	24	7210
2014	Public Service	36	36	12	9	6	1	0	72	15	181472
2014	Canada Border Services Agency	28	34	14	12	10	0	0	63	22	9339
2011	Public Service	33	37	13	10	7	1	0	70	17	199910
2011	Canada Border Services Agency	26	34	14	14	12	1	0	60	26	10182
2008	Public Service	31	36	13	11	9	1	1	67	20	166756
2008	Canada Border Services Agency	24	33	15	14	12	1	1	58	27	8862

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Canada Border Services Agency	33	31	14	10	10	1	0	65	20	6189
2017	Public Service	44	31	11	6	5	2	1	77	12	174211
2017	Canada Border Services Agency	31	31	15	11	10	2	1	64	21	7197
2014	Public Service	42	31	12	7	5	2	1	75	12	181447
2014	Canada Border Services Agency	32	32	15	10	9	2	1	65	20	9339
2011	Public Service	40	32	13	8	5	2	1	74	13	199843
2011	Canada Border Services Agency	32	31	15	10	10	2	1	64	21	10178
2008	Public Service	38	31	12	8	7	3	1	72	15	166751
2008	Canada Border Services Agency	31	30	14	11	9	3	0	63	21	8864

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	0	75	14	160177
2018	Canada Border Services Agency	30	33	13	12	10	0	0	64	22	6172
2017	Public Service	42	33	10	8	5	1	0	76	14	174142
2017	Canada Border Services Agency	30	33	13	12	11	1	0	64	23	7196
2014	Public Service	40	34	11	9	6	1	0	75	15	181437
2014	Canada Border Services Agency	30	34	13	12	9	1	0	65	22	9339
2011	Public Service	38	35	11	10	6	1	0	73	16	199709
2011	Canada Border Services Agency	29	35	13	12	11	1	0	64	23	10166
2008	Public Service	36	34	11	10	8	1	0	71	18	166684
2008	Canada Border Services Agency	29	33	13	13	11	1	1	63	24	8857

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Canada Border Services Agency	40	29	13	7	9	1	70	16	6185
2017	Public Service	53	25	10	4	5	2	80	9	174119
2017	Canada Border Services Agency	40	28	14	7	10	2	69	17	7194

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Canada Border Services Agency	35	28	14	11	11	64	22	6198
2017	Public Service	49	27	10	7	6	77	12	173871
2017	Canada Border Services Agency	36	28	14	10	11	65	21	7187
2014	Public Service	46	30	11	7	6	77	13	181293
2014	Canada Border Services Agency	36	29	14	10	10	66	20	9330

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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Canada Border Services Agency	18	31	18	17	11	1	4	52	29	1191
2017	Public Service	25	36	14	11	6	3	5	66	18	38833
2017	Canada Border Services Agency	18	34	19	16	10	1	2	54	27	1218
2014	Public Service	25	36	15	10	6	3	5	66	18	40406
2014	Canada Border Services Agency	23	35	16	14	8	2	2	61	23	1553

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	0	63	19	161481
2018	Canada Border Services Agency	15	26	19	16	19	5	0	43	37	6267
2017	Public Service	27	32	16	10	8	7	0	64	19	174230
2017	Canada Border Services Agency	14	25	19	15	20	6	0	42	38	7207
2014	Public Service	24	32	17	10	8	8	0	62	20	181131
2014	Canada Border Services Agency	15	27	19	15	18	7	0	45	36	9326
2011	Public Service	22	31	19	11	9	7	1	58	22	199170
2011	Canada Border Services Agency	16	26	19	14	17	7	0	45	34	10133

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Canada Border Services Agency	12	22	17	20	27	1	35	48	6254
2017	Public Service	24	31	17	13	11	3	57	25	174174
2017	Canada Border Services Agency	11	21	16	20	29	2	33	50	7204
2014	Public Service	21	31	19	15	12	3	53	27	181126
2014	Canada Border Services Agency	11	22	18	20	26	2	34	47	9329
2011	Public Service	19	31	19	14	13	3	52	28	199021
2011	Canada Border Services Agency	13	26	19	17	23	2	40	41	10131
2008	Public Service	21	33	18	14	12	3	55	27	165557
2008	Canada Border Services Agency	15	28	17	17	20	3	44	38	8777

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	48	30	160960
2018	Canada Border Services Agency	8	18	18	23	30	3	27	54	6238
2017	Public Service	17	29	20	17	12	6	49	31	174040
2017	Canada Border Services Agency	8	17	17	23	31	4	26	56	7195
2014	Public Service	14	28	21	18	13	5	45	33	181064
2014	Canada Border Services Agency	7	19	18	24	28	4	27	54	9324
2011	Public Service	11	31	21	19	12	6	45	33	198979
2011	Canada Border Services Agency	8	23	20	22	21	5	33	46	10126
2008	Public Service	11	31	20	20	13	6	44	35	165317
2008	Canada Border Services Agency	8	23	19	24	21	5	33	48	8767

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Canada Border Services Agency	8	21	16	23	30	2	30	54	6257
2017	Public Service	17	31	17	17	14	3	50	32	173985
2017	Canada Border Services Agency	8	22	16	21	30	3	31	53	7195
2014	Public Service	14	31	18	19	14	3	47	34	181026
2014	Canada Border Services Agency	8	23	17	23	27	2	32	51	9323
2011	Public Service	13	33	18	20	14	3	48	34	198810
2011	Canada Border Services Agency	9	28	17	22	21	3	39	44	10117
2008	Public Service	14	36	16	20	12	2	51	33	165141
2008	Canada Border Services Agency	10	30	17	23	17	2	42	41	8755

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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Canada Border Services Agency	14	36	21	17	12	1	50	29	6245
2017	Public Service	25	41	17	10	6	1	67	16	173974
2017	Canada Border Services Agency	15	35	20	16	13	1	50	29	7193
2014	Public Service	24	40	18	10	6	2	65	16	181189
2014	Canada Border Services Agency	17	38	20	12	10	1	56	23	9331
2011	Public Service	24	42	17	10	6	2	67	16	199395
2011	Canada Border Services Agency	22	40	17	11	8	1	63	19	10155

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Canada Border Services Agency	21	39	17	12	9	1	1	62	22	6253
2017	Public Service	35	37	12	8	5	3	1	74	14	173795
2017	Canada Border Services Agency	26	39	14	10	8	2	1	66	19	7187
2014	Public Service	36	37	11	7	4	3	1	77	12	181015
2014	Canada Border Services Agency	29	38	13	10	7	3	1	69	18	9319
2011	Public Service	35	36	12	8	5	4	1	74	14	199168
2011	Canada Border Services Agency	29	36	13	10	8	3	1	68	18	10132
2008	Public Service	31	36	12	10	7	4	1	70	17	165770
2008	Canada Border Services Agency	27	37	14	10	8	3	1	67	19	8790

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	0	69	13	160645
2018	Canada Border Services Agency	17	34	23	13	12	1	0	51	25	6239

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Canada Border Services Agency	12	23	18	17	24	5	1	37	44	6250
2017	Public Service	18	25	17	14	14	9	3	48	32	173820
2017	Canada Border Services Agency	13	22	16	19	22	6	2	38	44	7190
2014	Public Service	16	24	18	16	15	9	2	45	35	180995
2014	Canada Border Services Agency	12	22	16	18	23	7	2	38	45	9319
2011	Public Service	15	23	18	16	15	11	3	44	35	199244
2011	Canada Border Services Agency	12	22	16	18	21	8	2	38	44	10141

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	0	53	28	161004
2018	Canada Border Services Agency	9	22	18	22	28	1	0	32	50	6257
2017	Public Service	22	32	16	14	11	3	0	57	27	173983
2017	Canada Border Services Agency	9	21	16	24	28	2	0	30	53	7201
2014	Public Service	19	31	17	16	13	3	1	52	30	180900
2014	Canada Border Services Agency	10	22	18	22	26	2	0	32	49	9308
2011	Public Service	21	33	17	15	12	2	0	55	27	200253
2011	Canada Border Services Agency	11	26	18	20	22	2	0	38	44	10200
2008	Public Service	19	35	17	15	11	2	0	56	27	168004
2008	Canada Border Services Agency	12	30	19	19	17	2	0	43	37	8962

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Canada Border Services Agency	11	22	16	20	30	1	1	33	51	6250
2017	Public Service	19	27	15	16	18	3	3	48	36	174011
2017	Canada Border Services Agency	10	20	14	20	32	2	2	31	55	7200
2014	Public Service	16	25	15	18	22	2	2	42	42	180943
2014	Canada Border Services Agency	11	22	15	19	29	2	2	34	51	9313
2011	Public Service	15	27	15	18	21	2	2	44	40	200219
2011	Canada Border Services Agency	12	27	16	19	24	1	1	40	44	10195
2008	Public Service	17	32	14	16	17	2	2	51	35	167751
2008	Canada Border Services Agency	16	35	14	17	15	1	1	53	32	8957

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	0	57	20	161226
2018	Canada Border Services Agency	10	28	25	17	17	2	0	39	35	6259
2017	Public Service	20	35	21	12	8	4	1	58	21	174027
2017	Canada Border Services Agency	9	26	23	19	19	4	1	36	39	7195

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	0	78	7	160822
2018	Canada Border Services Agency	25	35	22	7	6	3	1	63	14	6243
2017	Public Service	37	35	15	4	3	4	1	76	8	173916
2017	Canada Border Services Agency	23	32	22	7	8	5	1	59	17	7195
2014	Public Service	40	35	14	4	3	4	1	79	7	180799
2014	Canada Border Services Agency	31	33	18	6	6	5	1	68	12	9303

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Canada Border Services Agency	23	38	19	11	8	2	62	19	6239
2017	Public Service	37	40	12	6	3	2	78	9	173976
2017	Canada Border Services Agency	22	37	19	11	9	2	61	20	7199
2014	Public Service	38	37	13	6	3	3	78	9	180874
2014	Canada Border Services Agency	27	36	17	9	7	3	65	17	9311
2011	Public Service	31	39	16	7	5	3	72	12	198890
2011	Canada Border Services Agency	22	36	18	10	10	3	61	20	10118

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Canada Border Services Agency	25	37	17	11	10	61	21	6228
2017	Public Service	43	37	10	6	4	80	10	174074
2017	Canada Border Services Agency	23	36	15	12	12	60	24	7203
2014	Public Service	42	37	11	6	4	79	10	180763
2014	Canada Border Services Agency	28	36	14	11	10	64	21	9308
2011	Public Service	37	39	12	7	5	76	12	198622
2011	Canada Border Services Agency	27	38	15	10	9	66	19	10095
2008	Public Service	33	40	12	8	5	74	13	165113
2008	Canada Border Services Agency	26	38	14	11	10	64	22	8756

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Canada Border Services Agency	16	27	22	18	18	0	43	35	6228
2017	Public Service	33	32	16	9	8	1	66	17	173925
2017	Canada Border Services Agency	15	26	20	18	21	1	41	39	7193
2014	Public Service	28	35	17	11	8	1	63	19	180897
2014	Canada Border Services Agency	16	31	19	17	16	1	48	33	9309
2011	Public Service	28	35	18	10	7	1	64	17	198741
2011	Canada Border Services Agency	20	34	20	14	11	1	55	25	10126

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	0	68	16	160146
2018	Canada Border Services Agency	15	28	20	19	18	0	44	37	6210
2017	Public Service	32	35	15	10	7	0	68	17	173991
2017	Canada Border Services Agency	14	27	18	20	20	1	42	40	7193
2014	Public Service	27	36	17	12	7	0	64	20	180844
2014	Canada Border Services Agency	15	31	18	18	17	0	47	35	9308
2011	Public Service	27	38	17	11	7	0	65	18	198568
2011	Canada Border Services Agency	19	35	18	15	12	0	54	27	10106
2008	Public Service	28	40	14	11	6	0	68	18	164994
2008	Canada Border Services Agency	20	38	16	15	11	0	58	26	8749

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	0	59	22	161050
2018	Canada Border Services Agency	18	22	20	18	18	3	0	42	37	6239
2017	Public Service	30	26	18	11	9	4	1	59	22	173970
2017	Canada Border Services Agency	17	22	18	17	21	4	0	41	40	7193
2014	Public Service	28	26	19	13	10	4	1	57	24	180861
2014	Canada Border Services Agency	19	24	19	17	17	4	0	45	35	9311
2011	Public Service	29	27	17	12	10	5	1	59	23	198679
2011	Canada Border Services Agency	23	26	18	15	14	5	1	52	30	10122
2008	Public Service	27	29	17	13	9	5	1	60	23	164965
2008	Canada Border Services Agency	23	29	18	15	11	5	1	55	27	8744

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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Canada Border Services Agency	29	35	36	6277
2017	Public Service	26	40	34	174196
2017	Canada Border Services Agency	29	34	37	7197
2014	Public Service	26	40	34	180859
2014	Canada Border Services Agency	28	36	36	9307
2011	Public Service	27	42	31	198979
2011	Canada Border Services Agency	29	38	33	10142

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Canada Border Services Agency	18	30	35	7	6	5	1824
2017	Public Service	18	30	29	6	10	6	45785
2017	Canada Border Services Agency	16	25	38	9	6	6	2106
2014	Public Service	18	32	30	10	9999	11	47681
2014	Canada Border Services Agency	13	38	32	9	9999	8	2613
2011	Public Service	19	32	31	8	9999	10	53795
2011	Canada Border Services Agency	16	42	28	7	9999	6	2996

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Canada Border Services Agency	22	78	6268

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Canada Border Services Agency	53	1360

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Canada Border Services Agency	68	1360

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Canada Border Services Agency	9	1360

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Canada Border Services Agency	5	1360

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Canada Border Services Agency	4	1360

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Canada Border Services Agency	19	1360

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Canada Border Services Agency	3	1360

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Canada Border Services Agency	42	1361

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Canada Border Services Agency	39	1361

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Canada Border Services Agency	50	1361

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Canada Border Services Agency	42	1361

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Canada Border Services Agency	35	1361

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Canada Border Services Agency	55	1361

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Canada Border Services Agency	40	1361

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Canada Border Services Agency	3	1361

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Canada Border Services Agency	11	1361

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Canada Border Services Agency	12	1361

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Canada Border Services Agency	57	1361

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Canada Border Services Agency	29	1361

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Canada Border Services Agency	15	1361

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Canada Border Services Agency	50	1366

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Canada Border Services Agency	27	1366

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Canada Border Services Agency	6	1366

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Canada Border Services Agency	23	1366

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Canada Border Services Agency	9	1366

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Canada Border Services Agency	12	1366

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Canada Border Services Agency	14	1366

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Canada Border Services Agency	11	1366

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Canada Border Services Agency	28	1366

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Canada Border Services Agency	9	1206

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Canada Border Services Agency	14	1206

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Canada Border Services Agency	9	1206

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Canada Border Services Agency	6	1206

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Canada Border Services Agency	8	1206

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Canada Border Services Agency	8	1206

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Canada Border Services Agency	7	1206

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Canada Border Services Agency	11	1206

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Canada Border Services Agency	9	1206

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Canada Border Services Agency	37	1206

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Canada Border Services Agency	9	1206

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Canada Border Services Agency	49	1206

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Canada Border Services Agency	2	1206

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Canada Border Services Agency	64	1206

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Canada Border Services Agency	4	1206

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Canada Border Services Agency	12	1206

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Canada Border Services Agency	10	17	24	13	18	15	4	33	38	6252
2017	Public Service	16	18	19	7	8	24	7	50	22	174189
2017	Canada Border Services Agency	10	16	22	11	17	19	5	34	37	7208
2014	Public Service	16	19	20	7	7	24	7	50	22	180780
2014	Canada Border Services Agency	11	16	23	10	13	22	6	37	32	9299

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Canada Border Services Agency	16	28	22	13	14	6	1	47	30	6254
2017	Public Service	28	31	17	7	6	9	1	66	15	173958
2017	Canada Border Services Agency	15	26	22	12	14	8	1	46	29	7196
2014	Public Service	26	30	19	7	6	11	1	64	14	180720
2014	Canada Border Services Agency	16	26	23	11	11	12	1	48	25	9299
2011	Public Service	31	36	16	7	4	6	0	72	12	198422
2011	Canada Border Services Agency	22	36	19	10	7	5	0	61	18	10118

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Canada Border Services Agency	14	86	6253

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Canada Border Services Agency	35	851

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Canada Border Services Agency	79	851

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Canada Border Services Agency	3	851

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Canada Border Services Agency	3	851

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Canada Border Services Agency	5	851

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Canada Border Services Agency	14	851

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Canada Border Services Agency	10	851

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Canada Border Services Agency	26	847

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Canada Border Services Agency	18	847

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Canada Border Services Agency	17	847

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Canada Border Services Agency	6	847

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Canada Border Services Agency	20	847

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Canada Border Services Agency	37	847

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Canada Border Services Agency	4	847

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Canada Border Services Agency	2	847

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Canada Border Services Agency	10	847

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Canada Border Services Agency	24	847

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Canada Border Services Agency	1	847

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Canada Border Services Agency	20	847

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2018	Public Service	0	11783

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Canada Border Services Agency	14	847

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Canada Border Services Agency	31	850

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Canada Border Services Agency	16	850

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Canada Border Services Agency	4	850

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Canada Border Services Agency	21	850

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Canada Border Services Agency	3	850

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Canada Border Services Agency	10	850

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Canada Border Services Agency	9	850

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Canada Border Services Agency	8	850

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Canada Border Services Agency	48	850

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Canada Border Services Agency	5	764

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Canada Border Services Agency	10	764

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Canada Border Services Agency	3	764

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Canada Border Services Agency	3	764

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Canada Border Services Agency	2	764

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Canada Border Services Agency	2	764

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Canada Border Services Agency	4	764

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Canada Border Services Agency	10	764

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Canada Border Services Agency	8	764

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Canada Border Services Agency	30	764

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Canada Border Services Agency	9	764

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Canada Border Services Agency	45	764

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Canada Border Services Agency	3	764

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Canada Border Services Agency	69	764

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Canada Border Services Agency	5	764

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Canada Border Services Agency	14	764

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Canada Border Services Agency	12	18	29	8	11	20	4	38	24	6243
2017	Public Service	17	18	20	4	4	30	7	56	12	174058
2017	Canada Border Services Agency	12	17	26	6	9	24	6	41	22	7209
2014	Public Service	17	18	21	4	3	31	7	55	11	180669
2014	Canada Border Services Agency	12	16	25	6	7	27	6	42	20	9292

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Canada Border Services Agency	18	28	26	9	10	8	1	50	21	6237
2017	Public Service	31	31	17	4	4	12	2	72	9	173835
2017	Canada Border Services Agency	19	28	24	7	9	12	2	54	19	7191
2014	Public Service	28	30	18	4	3	15	2	70	9	180578
2014	Canada Border Services Agency	19	26	23	7	7	16	2	54	17	9285
2011	Public Service	35	36	14	4	2	8	0	77	7	198306
2011	Canada Border Services Agency	27	37	17	7	5	7	0	69	12	10087

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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	1	46	32	161369
2018	Canada Border Services Agency	24	26	21	13	16	1	51	29	6251
2017	Public Service	22	24	19	14	19	2	46	34	173880
2017	Canada Border Services Agency	25	27	20	12	14	2	53	27	7184

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	1	45	27	161255
2018	Canada Border Services Agency	17	27	26	17	13	0	44	29	6245
2017	Public Service	19	27	26	15	11	1	47	26	173933
2017	Canada Border Services Agency	18	26	25	16	14	1	44	30	7196

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Canada Border Services Agency	24	29	22	12	9	0	3	55	22	6188
2017	Public Service	26	29	22	12	8	1	3	57	21	173555
2017	Canada Border Services Agency	26	27	21	12	10	1	4	55	23	7175

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Canada Border Services Agency	12	16	22	20	28	0	1	29	49	6231
2017	Public Service	21	23	22	16	15	1	2	45	32	173886
2017	Canada Border Services Agency	12	16	20	21	29	1	1	28	51	7186

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Canada Border Services Agency	40	25	16	7	7	0	6	68	15	6230
2017	Public Service	44	23	13	6	4	1	9	75	11	173618
2017	Canada Border Services Agency	38	24	16	7	6	1	9	68	14	7182

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	1	58	20	161068
2018	Canada Border Services Agency	21	24	23	14	17	1	46	31	6230
2017	Public Service	29	30	22	11	8	1	59	19	173457
2017	Canada Border Services Agency	20	26	24	15	14	1	47	29	7159

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Canada Border Services Agency	17	31	26	15	10	1	1	49	25	6243
2017	Public Service	27	32	22	11	6	1	2	60	18	173337
2017	Canada Border Services Agency	18	28	24	16	12	1	1	47	28	7160

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Canada Border Services Agency	14	27	26	18	14	0	1	42	32	6242
2017	Public Service	22	31	23	14	8	1	2	54	22	173363
2017	Canada Border Services Agency	16	25	24	18	15	1	1	42	34	7159

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Canada Border Services Agency	20	27	24	16	13	0	1	47	29	6235
2017	Public Service	28	31	20	12	7	1	2	60	19	173428
2017	Canada Border Services Agency	21	27	22	16	13	1	1	48	29	7168

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	18	160191
2018	Canada Border Services Agency	22	28	23	15	11	0	1	51	26	6213
2017	Public Service	28	31	21	11	7	1	2	61	18	173041
2017	Canada Border Services Agency	23	28	22	14	10	1	2	52	25	7152

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	2	76	10	160099
2018	Canada Border Services Agency	41	26	16	8	7	1	68	15	6209
2017	Public Service	52	24	13	6	4	2	77	9	173936
2017	Canada Border Services Agency	42	26	16	8	6	2	69	14	7201

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Canada Border Services Agency	56	18	10	5	6	1	4	78	11	6216

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Canada Border Services Agency	53	18	11	6	8	1	3	74	15	6235
2017	Public Service	69	14	6	4	4	1	3	86	8	173910
2017	Canada Border Services Agency	58	18	9	6	6	1	2	78	12	7189

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	1	81	7	160968
2018	Canada Border Services Agency	43	32	14	6	4	1	76	10	6236
2017	Public Service	53	28	10	4	3	2	83	7	173810
2017	Canada Border Services Agency	45	31	13	6	4	1	77	10	7197

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	0	1	76	12	160500
2018	Canada Border Services Agency	41	24	16	10	9	0	1	65	19	6212
2017	Public Service	57	20	10	6	5	0	2	79	11	173819
2017	Canada Border Services Agency	46	23	12	9	8	1	2	70	17	7192

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	26	88	4	159765
2018	Canada Border Services Agency	49	12	6	2	2	29	86	6	6178
2017	Public Service	53	13	5	2	1	25	89	4	173685
2017	Canada Border Services Agency	49	12	5	2	2	30	87	6	7188

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Canada Border Services Agency	53	24	11	4	2	0	4	82	7	6194
2017	Public Service	62	19	7	2	1	1	7	88	4	172926
2017	Canada Border Services Agency	55	23	10	4	2	1	6	83	7	7154

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Canada Border Services Agency	67	17	6	3	4	0	3	87	7	6225
2017	Public Service	61	17	8	5	5	1	4	82	10	174018
2017	Canada Border Services Agency	63	19	7	3	3	1	4	86	7	7198

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	2	79	7	160646
2018	Canada Border Services Agency	46	29	15	5	3	2	77	8	6220
2017	Public Service	49	29	12	4	2	3	81	6	173693
2017	Canada Border Services Agency	47	30	13	4	3	3	80	7	7187

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	45	19	161633
2018	Canada Border Services Agency	10	28	38	16	7	39	23	6279
2017	Public Service	12	30	38	14	6	42	20	174252
2017	Canada Border Services Agency	9	27	38	17	9	36	25	7208

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	32	30	159815
2018	Canada Border Services Agency	13	22	39	18	8	26	36	6196
2017	Public Service	9	20	39	22	10	32	29	173657
2017	Canada Border Services Agency	12	23	38	18	8	26	35	7189

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Canada Border Services Agency	22	41	18	10	7	1	64	18	6251
2017	Public Service	24	40	16	9	6	4	67	15	173983
2017	Canada Border Services Agency	19	40	17	11	10	2	61	21	7199

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Canada Border Services Agency	13	29	18	20	19	1	42	40	6254
2017	Public Service	18	37	17	14	11	2	56	26	174038
2017	Canada Border Services Agency	9	29	18	21	22	2	39	43	7196

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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Canada Border Services Agency	35	28	17	8	8	3	1	36	64	6275
2017	Public Service	30	24	19	11	12	4	1	31	69	174272
2017	Canada Border Services Agency	37	27	16	7	6	6	1	40	60	7208

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Canada Border Services Agency	20	3858
2017	Public Service	22	111807
2017	Canada Border Services Agency	19	3978

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Canada Border Services Agency	30	3858
2017	Public Service	34	111807
2017	Canada Border Services Agency	28	3978

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Canada Border Services Agency	26	3858
2017	Public Service	18	111807
2017	Canada Border Services Agency	22	3978

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Canada Border Services Agency	52	3858
2017	Public Service	47	111807
2017	Canada Border Services Agency	54	3978

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Canada Border Services Agency	7	3858
2017	Public Service	6	111807
2017	Canada Border Services Agency	5	3978

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Canada Border Services Agency	30	3858

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Canada Border Services Agency	25	3858
2017	Public Service	40	111807
2017	Canada Border Services Agency	29	3978

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Canada Border Services Agency	8	49	18	10	4	12	3586
2017	Public Service	7	48	18	10	4	14	109569
2017	Canada Border Services Agency	10	58	15	7	3	8	3868

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Canada Border Services Agency	43	57	3815

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Canada Border Services Agency	10	22	18	17	25	2	7	34	46	3837
2017	Public Service	11	21	16	17	24	2	9	36	46	112619
2017	Canada Border Services Agency	9	21	18	15	24	2	10	35	44	4016

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Canada Border Services Agency	6	15	18	15	28	3	15	26	52	3835
2017	Public Service	4	10	12	17	45	3	9	16	70	112563
2017	Canada Border Services Agency	5	14	18	14	25	4	19	25	51	4007

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Canada Border Services Agency	48	14	11	8	10	1	8	68	19	6239

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results for Canada Border Services Agency

Survey Themes

My Job

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 4. I have support at work to balance my work and personal life.

Question 5. I get a sense of satisfaction from my work.

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 14. Overall, I like my job.

Question 15. I can complete my assigned workload during my regular working hours.

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 25. My immediate supervisor seems to care about me as a person.

Question 26. I am satisfied with the quality of supervision I receive.

Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment