2018 Public Service Employee Survey Results for Public Health Agency of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 36 10 15 7 0 1 67 23 172
2018 Does not provide services to public 29 42 10 14 4 0 1 72 18 1004
2017 Provides services to public 23 46 12 13 5 0 0 69 19 207
2017 Does not provide services to public 35 39 9 12 5 0 0 73 17 1102
2014 Provides services to public 25 38 12 14 9 0 1 64 23 234
2014 Does not provide services to public 29 41 11 13 5 0 0 70 18 1272
2011 Provides services to public 28 41 13 11 7 0 0 69 18 344
2011 Does not provide services to public 30 42 12 10 4 1 1 74 14 1665
2008 Provides services to public 31 42 12 9 6 0 1 73 15 319
2008 Does not provide services to public 34 40 10 11 3 0 1 75 15 1139

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 38 12 4 4 1 0 80 8 172
2018 Does not provide services to public 41 38 8 8 4 0 0 79 13 997
2017 Provides services to public 45 38 9 6 3 0 0 83 9 207
2017 Does not provide services to public 43 37 6 10 4 0 0 80 14 1100
2014 Provides services to public 37 42 8 9 4 0 0 79 13 235
2014 Does not provide services to public 41 39 8 8 4 0 0 80 13 1277
2011 Provides services to public 46 35 8 7 3 0 0 81 11 343
2011 Does not provide services to public 42 38 8 8 4 0 0 80 11 1666
2008 Provides services to public 39 39 8 10 4 0 0 78 13 318
2008 Does not provide services to public 39 44 9 6 2 0 0 83 8 1138

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 33 8 6 5 0 0 82 11 167
2018 Does not provide services to public 44 39 6 7 3 0 0 84 11 991
2017 Provides services to public 51 36 4 5 3 0 0 87 9 207
2017 Does not provide services to public 50 33 4 10 3 0 0 83 12 1101
2014 Provides services to public 44 40 6 5 4 0 0 85 9 235
2014 Does not provide services to public 45 36 7 8 3 0 0 81 11 1277
2011 Provides services to public 46 39 6 5 4 0 0 86 9 344
2011 Does not provide services to public 46 39 5 6 3 0 0 85 9 1666
2008 Provides services to public 42 41 7 7 4 0 0 83 10 319
2008 Does not provide services to public 45 40 6 6 2 0 0 86 8 1140

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 29 10 9 6 0 1 74 16 168
2018 Does not provide services to public 46 34 8 8 4 0 0 80 12 998
2017 Provides services to public 40 34 10 9 8 0 0 74 16 207
2017 Does not provide services to public 47 32 7 8 5 0 0 79 13 1101
2014 Provides services to public 35 37 10 11 8 0 0 72 19 235
2014 Does not provide services to public 39 30 11 12 8 0 0 69 20 1277
2011 Provides services to public 37 37 10 8 7 0 1 75 15 345
2011 Does not provide services to public 41 35 8 9 6 1 0 77 15 1664

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 39 12 10 5 0 0 73 16 169
2018 Does not provide services to public 32 42 12 10 5 0 0 74 14 1001
2017 Provides services to public 33 43 11 10 3 0 0 76 13 207
2017 Does not provide services to public 34 44 7 9 5 0 0 78 14 1103
2014 Provides services to public 26 48 12 9 6 0 0 74 15 235
2014 Does not provide services to public 28 45 11 9 6 0 0 73 16 1277
2011 Provides services to public 32 41 11 10 5 0 0 73 16 345
2011 Does not provide services to public 31 42 11 11 5 0 0 73 16 1663
2008 Provides services to public 34 42 10 10 4 0 0 76 14 317
2008 Does not provide services to public 34 44 11 9 3 0 0 78 12 1134

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 28 16 17 12 0 0 55 29 172
2018 Does not provide services to public 30 33 16 12 9 0 0 62 21 1002
2017 Provides services to public 25 36 15 14 9 1 0 62 23 207
2017 Does not provide services to public 28 37 12 12 10 0 0 66 22 1102
2014 Provides services to public 24 33 18 16 8 0 0 57 25 235
2014 Does not provide services to public 23 36 14 17 10 0 0 59 27 1276
2011 Provides services to public 22 41 11 13 12 1 0 64 25 344
2011 Does not provide services to public 25 40 13 13 9 0 0 65 22 1667

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 12 17 7 0 0 64 24 172
2018 Does not provide services to public 30 43 11 11 5 0 0 73 17 999
2017 Provides services to public 32 40 11 10 6 0 0 72 17 206
2017 Does not provide services to public 33 39 9 13 6 0 0 72 19 1102

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 38 13 7 2 1 0 78 9 172
2018 Does not provide services to public 42 42 9 5 2 0 0 83 8 1004
2017 Provides services to public 40 37 12 6 4 0 0 77 11 207
2017 Does not provide services to public 40 39 10 7 4 0 0 79 11 1101
2014 Provides services to public 37 38 14 5 5 0 0 76 10 234
2014 Does not provide services to public 38 40 10 8 3 1 0 79 11 1275
2011 Provides services to public 34 44 9 6 5 1 0 79 11 345
2011 Does not provide services to public 35 43 9 8 3 1 0 79 12 1666
2008 Provides services to public 42 38 8 8 3 1 0 81 11 318
2008 Does not provide services to public 38 40 11 6 4 0 0 78 10 1137

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 16 14 12 0 0 58 26 172
2018 Does not provide services to public 33 36 11 12 8 0 0 69 20 1003
2017 Provides services to public 25 35 13 15 12 0 0 60 27 207
2017 Does not provide services to public 31 38 11 12 8 0 0 69 20 1102

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 35 10 3 3 0 0 85 6 172
2018 Does not provide services to public 48 36 10 5 1 0 0 84 6 993
2017 Provides services to public 56 31 9 3 1 0 0 87 4 206
2017 Does not provide services to public 50 37 8 4 2 0 0 87 6 1104
2014 Provides services to public 56 30 8 4 2 0 0 87 6 235
2014 Does not provide services to public 60 27 8 3 1 0 0 88 4 1275
2011 Provides services to public 60 26 9 4 1 0 0 86 5 345
2011 Does not provide services to public 55 33 7 4 1 0 0 88 5 1665

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 31 14 18 11 0 0 57 29 172
2018 Does not provide services to public 31 39 11 13 6 0 0 70 19 997
2017 Provides services to public 25 39 13 13 10 0 0 64 23 206
2017 Does not provide services to public 32 40 9 13 6 0 0 72 19 1102
2014 Provides services to public 20 42 13 15 10 0 0 62 25 235
2014 Does not provide services to public 24 42 11 15 7 0 0 66 23 1276
2011 Provides services to public 28 39 12 11 10 0 0 67 21 343
2011 Does not provide services to public 30 40 11 13 6 0 0 71 18 1667

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 28 14 12 11 0 0 63 23 170
2018 Does not provide services to public 38 34 13 10 5 0 0 72 15 996
2017 Provides services to public 33 33 13 13 8 0 0 66 21 206
2017 Does not provide services to public 36 35 11 11 6 0 0 71 18 1104
2014 Provides services to public 26 36 18 12 8 0 0 63 20 234
2014 Does not provide services to public 30 38 11 13 7 0 0 68 21 1275

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 39 12 14 10 0 1 64 24 171
2018 Does not provide services to public 31 37 15 11 5 0 1 69 16 1000
2017 Provides services to public 30 41 11 10 7 0 0 71 17 206
2017 Does not provide services to public 34 37 11 11 5 0 1 72 16 1103
2014 Provides services to public 27 42 13 10 8 0 0 69 18 235
2014 Does not provide services to public 28 39 14 12 6 0 0 68 18 1275
2011 Provides services to public 36 41 11 6 5 0 0 78 11 345
2011 Does not provide services to public 38 39 10 8 3 1 1 78 11 1664

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 40 16 7 4 0 0 74 11 172
2018 Does not provide services to public 38 38 12 9 3 0 0 76 12 1002
2017 Provides services to public 43 37 14 4 2 0 0 80 6 205
2017 Does not provide services to public 39 39 10 8 4 0 0 78 12 1102
2014 Provides services to public 35 42 14 5 3 0 0 77 8 235
2014 Does not provide services to public 35 40 12 8 4 0 0 75 13 1276
2011 Provides services to public 40 40 11 7 2 0 0 80 9 345
2011 Does not provide services to public 39 41 9 8 3 0 0 80 11 1668
2008 Provides services to public 40 42 9 7 2 0 0 82 9 318
2008 Does not provide services to public 42 43 6 6 3 0 0 85 8 1136

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 35 19 10 5 0 1 66 15 172
2018 Does not provide services to public 36 33 16 11 5 0 0 69 16 1002
2017 Provides services to public 34 35 17 10 4 0 1 70 13 207
2017 Does not provide services to public 35 37 16 7 4 0 1 72 11 1101
2014 Provides services to public 31 36 24 5 3 0 1 68 8 235
2014 Does not provide services to public 30 35 18 10 6 0 0 65 16 1277
2011 Provides services to public 35 33 19 9 4 0 0 69 12 345
2011 Does not provide services to public 31 36 18 9 6 0 0 67 15 1665
2008 Provides services to public 29 31 20 14 6 0 0 60 21 317
2008 Does not provide services to public 26 35 20 11 7 0 1 62 18 1139

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 24 43 17 5 1 0 22 35 171
2018 Does not provide services to public 8 21 41 20 8 0 1 28 30 997
2017 Provides services to public 13 29 32 17 8 1 1 26 42 207
2017 Does not provide services to public 11 24 38 18 7 1 2 25 35 1099
2014 Provides services to public 13 32 31 16 5 1 2 21 47 235
2014 Does not provide services to public 12 29 35 17 5 1 1 22 42 1274
2011 Provides services to public 18 31 29 15 6 0 1 21 50 344
2011 Does not provide services to public 13 27 35 14 7 1 2 22 41 1659
2008 Provides services to public 11 31 32 16 7 1 2 24 43 316
2008 Does not provide services to public 9 30 37 16 6 1 1 22 40 1136

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 19 30 22 11 2 0 34 36 171
2018 Does not provide services to public 8 19 29 27 14 1 1 42 28 993
2017 Provides services to public 15 22 25 24 11 2 1 36 38 207
2017 Does not provide services to public 11 19 29 23 14 2 2 38 31 1091
2014 Provides services to public 11 25 31 19 8 3 3 29 38 235
2014 Does not provide services to public 14 24 30 19 10 2 1 30 39 1272
2011 Provides services to public 16 24 27 21 10 2 1 31 41 343
2011 Does not provide services to public 14 21 29 20 11 2 3 33 37 1659
2008 Provides services to public 14 22 28 19 11 2 3 32 38 319
2008 Does not provide services to public 12 22 28 22 12 2 2 36 35 1137

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 22 30 7 4 2 1 11 58 170
2018 Does not provide services to public 22 27 30 14 5 1 1 20 50 992
2017 Provides services to public 31 21 31 10 5 1 1 15 53 207
2017 Does not provide services to public 22 28 30 11 7 1 2 18 51 1097
2014 Provides services to public 39 28 18 7 4 1 2 11 70 235
2014 Does not provide services to public 35 29 22 8 4 1 1 13 65 1272
2011 Provides services to public 42 23 19 10 4 1 1 14 66 342
2011 Does not provide services to public 33 27 23 9 5 1 3 15 62 1660
2008 Provides services to public 31 25 21 12 7 1 3 20 57 316
2008 Does not provide services to public 26 28 25 12 6 1 2 19 56 1137

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 20 32 27 11 0 1 38 30 168
2018 Does not provide services to public 9 17 33 27 13 0 1 40 27 995
2017 Provides services to public 9 18 29 31 11 1 1 43 27 206
2017 Does not provide services to public 10 19 34 24 12 0 2 36 29 1092
2014 Provides services to public 14 22 31 21 10 1 2 31 37 235
2014 Does not provide services to public 14 24 30 22 8 0 1 30 39 1273
2011 Provides services to public 16 19 31 23 8 1 1 32 36 344
2011 Does not provide services to public 14 22 30 21 10 1 2 32 37 1657
2008 Provides services to public 14 18 32 21 11 1 2 34 33 317
2008 Does not provide services to public 13 19 31 23 11 1 2 35 33 1136

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 21 26 18 7 1 2 26 47 172
2018 Does not provide services to public 17 23 28 17 12 1 2 29 42 996
2017 Provides services to public 23 28 20 16 11 0 2 28 52 207
2017 Does not provide services to public 20 23 27 15 11 2 2 27 45 1094
2014 Provides services to public 23 29 25 10 10 0 3 20 54 235
2014 Does not provide services to public 25 27 25 14 7 1 2 22 53 1272
2011 Provides services to public 23 22 29 13 8 1 3 23 47 344
2011 Does not provide services to public 20 24 27 16 8 1 3 25 46 1661
2008 Provides services to public 15 26 25 17 11 1 4 30 43 315
2008 Does not provide services to public 15 23 28 19 11 1 3 31 39 1137

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 19 31 16 12 3 2 30 38 169
2018 Does not provide services to public 12 20 26 22 15 2 2 39 34 992
2017 Provides services to public 12 22 30 19 12 2 3 33 36 207
2017 Does not provide services to public 12 19 27 23 14 2 3 39 32 1096
2014 Provides services to public 14 14 31 23 11 3 4 37 30 235
2014 Does not provide services to public 13 19 29 22 12 1 4 36 34 1272
2011 Provides services to public 16 19 26 20 11 3 5 33 39 343
2011 Does not provide services to public 13 18 29 20 12 2 4 35 34 1659
2008 Provides services to public 17 24 26 15 14 1 3 30 43 317
2008 Does not provide services to public 16 23 26 18 12 2 3 32 41 1136

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 37 21 11 5 0 1 16 63 171
2018 Does not provide services to public 19 27 31 14 6 1 1 21 48 995
2017 Provides services to public 21 24 33 12 7 1 2 19 47 205
2017 Does not provide services to public 18 28 30 12 7 2 3 20 48 1098
2014 Provides services to public 27 25 24 14 5 1 4 20 55 235
2014 Does not provide services to public 28 28 26 10 5 1 2 16 57 1274
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 31 17 15 14 5 1 51 31 172
2018 Does not provide services to public 24 29 17 10 8 6 5 60 21 1005
2017 Provides services to public 26 30 12 9 12 5 6 63 23 206
2017 Does not provide services to public 27 30 13 12 9 4 5 62 23 1103
2014 Provides services to public 27 35 12 7 10 3 6 68 19 235
2014 Does not provide services to public 31 30 13 13 8 3 2 64 23 1277

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 33 10 9 17 1 1 64 26 172
2018 Does not provide services to public 41 30 9 10 9 1 0 72 19 1003
2017 Provides services to public 40 28 12 11 9 0 0 68 20 206
2017 Does not provide services to public 43 30 7 11 8 0 0 74 19 1102
2014 Provides services to public 42 28 11 7 10 1 0 70 18 235
2014 Does not provide services to public 42 27 9 13 8 0 0 70 21 1275

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 25 20 15 19 11 2 38 38 171
2018 Does not provide services to public 14 20 17 16 13 15 5 42 36 1000
2017 Provides services to public 12 17 15 24 14 15 2 36 46 207
2017 Does not provide services to public 14 20 16 18 13 17 4 42 38 1103
2014 Provides services to public 8 21 18 20 15 15 3 36 43 235
2014 Does not provide services to public 10 22 18 19 14 13 3 39 39 1275

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 41 7 6 9 0 0 78 15 172
2018 Does not provide services to public 50 33 6 7 3 0 0 84 10 1002
2017 Provides services to public 46 34 7 8 6 0 0 80 13 206
2017 Does not provide services to public 48 34 8 7 3 0 0 82 10 1102
2014 Provides services to public 39 38 9 11 4 1 0 77 14 234
2014 Does not provide services to public 45 35 8 8 3 0 0 80 11 1275

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 12 6 9 1 0 73 15 172
2018 Does not provide services to public 43 38 9 6 3 0 0 82 10 1004
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 29 14 10 7 0 0 69 17 170
2018 Does not provide services to public 43 33 10 8 6 0 0 76 14 992
2017 Provides services to public 36 40 9 8 7 0 0 76 15 207
2017 Does not provide services to public 42 35 8 9 6 1 0 77 15 1102
2014 Provides services to public 30 41 15 8 6 0 0 71 14 235
2014 Does not provide services to public 35 36 12 10 6 0 0 71 16 1276
2011 Provides services to public 32 33 13 12 7 0 1 67 20 345
2011 Does not provide services to public 36 37 9 11 7 0 0 73 18 1666
2008 Provides services to public 34 33 11 13 9 0 0 67 22 319
2008 Does not provide services to public 35 35 11 11 7 1 0 70 19 1138

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 32 9 11 6 1 0 74 17 171
2018 Does not provide services to public 50 28 10 6 5 1 0 79 11 991
2017 Provides services to public 40 34 11 10 4 1 0 74 14 207
2017 Does not provide services to public 49 29 8 8 4 1 0 80 12 1102
2014 Provides services to public 34 37 15 8 4 2 0 73 12 235
2014 Does not provide services to public 42 32 12 7 6 1 0 74 13 1275
2011 Provides services to public 39 29 14 8 8 2 1 69 17 345
2011 Does not provide services to public 44 29 10 8 6 2 0 75 14 1666
2008 Provides services to public 44 24 9 11 9 2 0 69 21 319
2008 Does not provide services to public 44 30 9 10 6 1 0 75 16 1137

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 30 13 9 6 0 1 72 15 171
2018 Does not provide services to public 46 31 8 9 6 0 0 78 14 989
2017 Provides services to public 43 30 10 10 7 0 0 73 17 206
2017 Does not provide services to public 44 32 9 9 6 0 0 76 15 1101
2014 Provides services to public 35 33 14 10 6 1 0 69 16 235
2014 Does not provide services to public 40 33 11 10 6 0 0 73 16 1275
2011 Provides services to public 31 37 10 12 7 1 1 70 20 344
2011 Does not provide services to public 40 34 8 9 7 1 0 75 17 1660
2008 Provides services to public 37 33 7 12 9 0 1 71 22 318
2008 Does not provide services to public 39 31 10 12 8 0 0 70 20 1138

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 26 7 6 5 1 0 82 12 171
2018 Does not provide services to public 58 24 8 4 5 0 0 83 9 990
2017 Provides services to public 59 19 12 2 7 1 0 79 9 206
2017 Does not provide services to public 61 22 8 4 4 1 0 84 8 1102

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 26 13 8 7 0 0 72 15 171
2018 Does not provide services to public 50 27 9 8 6 0 0 77 14 994
2017 Provides services to public 48 26 10 7 7 0 0 75 15 206
2017 Does not provide services to public 52 26 8 7 6 0 0 79 13 1102
2014 Provides services to public 46 31 9 7 8 1 0 77 14 235
2014 Does not provide services to public 44 29 11 9 6 0 0 73 16 1276
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 36 21 7 11 6 5 56 20 42
2018 Does not provide services to public 27 31 16 11 4 3 8 65 17 287
2017 Provides services to public 20 26 20 14 3 2 14 55 21 45
2017 Does not provide services to public 26 36 14 9 5 3 7 69 16 322
2014 Provides services to public 15 40 19 10 6 2 10 61 17 52
2014 Does not provide services to public 22 33 18 14 5 3 5 60 21 356

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 32 15 10 14 4 0 59 25 172
2018 Does not provide services to public 29 31 17 10 7 5 0 64 18 1000
2017 Provides services to public 22 25 21 15 9 8 0 51 27 205
2017 Does not provide services to public 26 36 14 10 7 7 0 66 18 1100
2014 Provides services to public 22 33 15 12 7 10 1 62 21 234
2014 Does not provide services to public 21 34 15 13 9 8 0 59 24 1276
2011 Provides services to public 18 32 16 14 13 6 0 53 29 343
2011 Does not provide services to public 21 32 16 12 10 9 1 58 25 1662

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 28 17 13 17 1 0 52 30 171
2018 Does not provide services to public 25 33 16 14 9 2 0 60 24 999
2017 Provides services to public 24 24 19 18 14 1 0 48 33 207
2017 Does not provide services to public 22 37 15 13 10 3 0 60 24 1102
2014 Provides services to public 21 31 19 14 9 5 1 56 24 235
2014 Does not provide services to public 18 31 18 18 12 3 0 50 31 1276
2011 Provides services to public 17 29 20 16 15 2 0 47 32 343
2011 Does not provide services to public 19 31 16 17 14 3 0 52 32 1660
2008 Provides services to public 27 30 17 15 10 2 0 58 25 319
2008 Does not provide services to public 25 32 15 15 10 2 0 59 25 1138

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 27 17 24 17 2 0 41 41 171
2018 Does not provide services to public 17 30 19 19 10 5 0 50 30 996
2017 Provides services to public 14 26 17 22 17 4 0 42 40 207
2017 Does not provide services to public 17 32 18 16 11 5 0 52 29 1101
2014 Provides services to public 12 28 21 20 12 6 0 43 34 235
2014 Does not provide services to public 13 27 20 21 15 5 0 41 38 1276
2011 Provides services to public 9 28 20 17 19 6 0 40 39 344
2011 Does not provide services to public 9 29 17 24 16 5 0 40 42 1665
2008 Provides services to public 18 26 18 21 13 5 0 46 35 318
2008 Does not provide services to public 11 32 16 22 11 7 0 47 36 1136

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 33 17 21 17 2 1 44 39 171
2018 Does not provide services to public 16 31 16 19 15 3 0 48 35 1001
2017 Provides services to public 13 25 19 19 21 4 0 39 42 207
2017 Does not provide services to public 14 31 17 22 13 2 0 46 36 1101
2014 Provides services to public 11 27 19 28 13 3 0 39 42 235
2014 Does not provide services to public 11 29 17 23 16 3 0 42 41 1276
2011 Provides services to public 9 29 18 22 18 3 0 39 42 345
2011 Does not provide services to public 9 31 16 24 17 2 0 41 43 1658
2008 Provides services to public 18 27 18 22 13 2 0 46 36 319
2008 Does not provide services to public 13 32 14 24 14 3 0 46 39 1135
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 43 22 10 7 1 0 61 17 172
2018 Does not provide services to public 25 43 15 12 4 1 0 69 16 1002
2017 Provides services to public 26 33 18 13 7 3 0 61 21 207
2017 Does not provide services to public 24 40 17 12 6 1 0 64 18 1101
2014 Provides services to public 16 45 22 11 4 2 0 62 15 235
2014 Does not provide services to public 22 42 18 12 5 1 0 65 17 1276
2011 Provides services to public 21 45 14 8 9 3 0 68 18 344
2011 Does not provide services to public 23 43 14 12 6 2 0 67 19 1664

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 36 12 17 7 3 1 63 25 169
2018 Does not provide services to public 30 39 14 9 4 3 1 72 14 999
2017 Provides services to public 36 36 16 5 4 4 1 75 9 207
2017 Does not provide services to public 36 36 11 9 4 2 1 75 13 1098
2014 Provides services to public 24 39 17 12 4 4 0 66 17 235
2014 Does not provide services to public 31 37 12 11 5 4 1 71 16 1275
2011 Provides services to public 29 36 13 6 10 6 0 69 17 344
2011 Does not provide services to public 32 34 12 10 6 5 1 70 17 1665
2008 Provides services to public 33 32 13 9 9 4 1 68 18 319
2008 Does not provide services to public 30 33 14 11 7 5 0 66 19 1138

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 33 27 10 8 1 0 54 18 172
2018 Does not provide services to public 31 39 16 8 4 1 0 71 12 996

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 17 22 17 24 7 1 33 44 172
2018 Does not provide services to public 14 22 19 18 15 10 3 41 37 999
2017 Provides services to public 17 22 14 16 25 6 1 42 44 207
2017 Does not provide services to public 16 21 18 15 18 9 3 42 38 1099
2014 Provides services to public 10 16 22 18 20 12 2 31 44 235
2014 Does not provide services to public 13 17 18 20 20 9 2 34 45 1276
2011 Provides services to public 11 20 17 17 23 9 4 35 45 344
2011 Does not provide services to public 11 18 18 18 19 14 4 35 44 1664

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 29 18 18 17 1 0 46 36 170
2018 Does not provide services to public 18 32 17 17 13 3 0 52 31 1002
2017 Provides services to public 21 25 15 21 15 3 0 48 37 206
2017 Does not provide services to public 22 32 15 18 12 2 0 55 30 1104
2014 Provides services to public 18 36 16 16 9 3 1 57 27 235
2014 Does not provide services to public 21 31 19 16 12 2 0 53 28 1276
2011 Provides services to public 23 33 16 13 14 1 0 57 27 345
2011 Does not provide services to public 23 33 16 15 10 2 0 58 25 1666
2008 Provides services to public 26 33 16 13 12 1 0 60 24 319
2008 Does not provide services to public 27 35 13 13 9 3 0 64 22 1136

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 18 16 19 29 2 2 34 50 171
2018 Does not provide services to public 16 21 15 20 23 3 1 39 46 997
2017 Provides services to public 16 16 16 19 28 3 2 33 50 203
2017 Does not provide services to public 15 23 13 21 24 1 2 40 47 1101
2014 Provides services to public 16 19 13 22 23 5 2 38 49 235
2014 Does not provide services to public 13 20 15 23 24 2 2 35 50 1276
2011 Provides services to public 14 24 14 21 25 2 0 39 47 345
2011 Does not provide services to public 14 26 15 21 20 2 1 42 42 1666
2008 Provides services to public 17 31 16 15 17 1 3 51 33 319
2008 Does not provide services to public 17 33 12 16 17 3 1 53 34 1135

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 34 26 11 13 2 1 49 25 172
2018 Does not provide services to public 22 36 24 9 6 3 0 60 15 998
2017 Provides services to public 16 33 22 15 9 5 0 52 26 207
2017 Does not provide services to public 20 37 20 14 6 3 0 59 21 1100

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 40 15 7 5 2 0 72 12 172
2018 Does not provide services to public 43 32 13 5 2 4 0 79 7 999
2017 Provides services to public 33 35 15 7 5 4 1 72 12 205
2017 Does not provide services to public 41 35 14 4 3 3 0 78 7 1100
2014 Provides services to public 42 32 13 4 3 5 1 78 7 234
2014 Does not provide services to public 41 33 14 4 3 5 0 78 7 1273

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 42 12 6 6 0 0 77 12 172
2018 Does not provide services to public 40 38 12 7 3 1 0 79 10 1001
2017 Provides services to public 32 43 10 10 3 2 0 76 13 207
2017 Does not provide services to public 38 41 12 6 3 1 0 80 8 1101
2014 Provides services to public 37 36 13 3 5 5 0 78 8 235
2014 Does not provide services to public 39 36 13 6 3 3 0 77 10 1275
2011 Provides services to public 30 37 17 7 6 3 0 69 13 345
2011 Does not provide services to public 33 40 14 6 4 3 0 75 11 1666

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 36 14 9 5 0 0 73 13 172
2018 Does not provide services to public 45 37 9 5 4 0 0 82 9 997
2017 Provides services to public 39 33 14 9 6 0 0 72 14 207
2017 Does not provide services to public 43 38 10 5 4 0 0 81 8 1103
2014 Provides services to public 42 38 8 6 4 1 1 81 11 234
2014 Does not provide services to public 42 35 13 7 3 0 0 77 10 1272
2011 Provides services to public 37 34 14 8 6 0 0 72 14 345
2011 Does not provide services to public 39 39 11 7 4 1 0 78 11 1665
2008 Provides services to public 34 38 13 10 4 1 0 72 14 318
2008 Does not provide services to public 38 38 12 7 4 0 0 77 11 1136

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 19 10 12 0 0 59 21 172
2018 Does not provide services to public 34 33 16 10 6 0 0 67 17 1002
2017 Provides services to public 30 28 20 13 9 0 0 59 21 207
2017 Does not provide services to public 33 33 17 11 6 1 0 66 17 1101
2014 Provides services to public 27 36 17 9 8 2 0 65 18 235
2014 Does not provide services to public 23 34 20 14 8 0 0 58 22 1274
2011 Provides services to public 22 34 23 11 10 1 0 56 21 344
2011 Does not provide services to public 25 36 18 12 8 1 0 62 20 1663

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 37 19 12 9 0 0 60 21 172
2018 Does not provide services to public 32 35 15 12 6 0 0 67 18 998
2017 Provides services to public 28 27 23 11 9 1 0 56 21 207
2017 Does not provide services to public 33 35 15 11 6 0 0 68 17 1103
2014 Provides services to public 27 36 19 10 6 2 0 65 16 235
2014 Does not provide services to public 23 35 19 16 7 0 0 58 23 1275
2011 Provides services to public 22 35 18 16 9 0 0 57 25 343
2011 Does not provide services to public 25 38 16 13 8 0 0 64 20 1662
2008 Provides services to public 28 38 14 11 9 0 0 66 20 318
2008 Does not provide services to public 31 39 13 12 5 0 0 71 17 1139

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 24 22 12 13 2 2 51 26 172
2018 Does not provide services to public 31 25 18 14 10 3 0 58 24 1000
2017 Provides services to public 27 21 21 16 10 4 1 51 27 206
2017 Does not provide services to public 30 26 19 14 8 4 0 58 23 1103
2014 Provides services to public 27 26 22 12 9 3 1 55 22 235
2014 Does not provide services to public 25 26 18 15 11 4 1 53 28 1275
2011 Provides services to public 26 23 19 16 11 6 0 52 28 345
2011 Does not provide services to public 27 27 18 12 11 4 0 57 25 1663
2008 Provides services to public 29 27 16 13 10 5 0 59 24 318
2008 Does not provide services to public 31 27 17 14 7 4 0 60 22 1139
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 32 34 35 172
2018 Does not provide services to public 33 33 35 1000
2017 Provides services to public 27 39 34 207
2017 Does not provide services to public 35 30 34 1101
2014 Provides services to public 26 34 40 235
2014 Does not provide services to public 33 31 36 1275
2011 Provides services to public 31 33 36 343
2011 Does not provide services to public 31 32 37 1667

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 2 20 60 8 9 0 57
2018 Does not provide services to public 9 24 42 8 12 5 335
2017 Provides services to public 16 8 40 11 10 14 58
2017 Does not provide services to public 11 23 41 5 15 6 400
2014 Provides services to public 10 17 61 6 9999 5 63
2014 Does not provide services to public 10 29 41 10 9999 9 438
2011 Provides services to public 9 21 40 14 9999 16 108
2011 Does not provide services to public 9 28 41 11 9999 11 533
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 18 82 172
2018 Does not provide services to public 14 86 1000

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 32
2018 Does not provide services to public 45 137

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 74 32
2018 Does not provide services to public 67 137

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 32
2018 Does not provide services to public 0 137

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 32
2018 Does not provide services to public 4 137

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 32
2018 Does not provide services to public 38 137

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 32
2018 Does not provide services to public 46 137

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 32
2018 Does not provide services to public 52 137

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 32
2018 Does not provide services to public 48 137

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 32
2018 Does not provide services to public 37 137

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 32
2018 Does not provide services to public 58 137

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 32
2018 Does not provide services to public 34 137

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 32
2018 Does not provide services to public 8 137

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 32
2018 Does not provide services to public 50 137

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 32
2018 Does not provide services to public 24 137

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 81 32
2018 Does not provide services to public 58 137

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 32
2018 Does not provide services to public 34 137

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 32
2018 Does not provide services to public 17 137

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 32
2018 Does not provide services to public 12 137

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 32
2018 Does not provide services to public 13 137

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 30
2018 Does not provide services to public 10 129

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 30
2018 Does not provide services to public 34 129

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 30
2018 Does not provide services to public 58 129

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 30
2018 Does not provide services to public 60 129

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 12 24 11 12 26 5 31 34 170
2018 Does not provide services to public 14 16 19 9 6 28 7 47 24 1002
2017 Provides services to public 15 16 20 9 9 25 6 45 26 207
2017 Does not provide services to public 14 16 17 10 9 25 8 46 29 1104
2014 Provides services to public 13 14 21 9 8 27 7 42 26 235
2014 Does not provide services to public 10 14 21 11 9 27 7 37 30 1276

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 34 18 9 9 10 0 59 20 169
2018 Does not provide services to public 28 32 18 8 5 8 1 66 14 1003
2017 Provides services to public 26 33 19 6 6 8 1 65 14 206
2017 Does not provide services to public 28 30 18 8 7 8 1 64 16 1102
2014 Provides services to public 20 26 20 10 6 15 3 57 19 235
2014 Does not provide services to public 19 25 22 11 7 15 2 52 21 1276
2011 Provides services to public 24 34 23 7 6 6 0 62 14 344
2011 Does not provide services to public 26 33 17 8 4 11 0 66 15 1665
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 14 86 172
2018 Does not provide services to public 6 94 1002

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 24
2018 Does not provide services to public 36 57

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 57

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 24
2018 Does not provide services to public 16 57

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 24
2018 Does not provide services to public 38 57

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 57

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 0 57

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 24
2018 Does not provide services to public 22 57

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 24
2018 Does not provide services to public 21 57

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 24
2018 Does not provide services to public 27 57

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 24
2018 Does not provide services to public 13 57

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 24
2018 Does not provide services to public 19 57

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 24
2018 Does not provide services to public 16 57

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 24
2018 Does not provide services to public 39 57

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 23
2018 Does not provide services to public 33 55

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 23
2018 Does not provide services to public 53 55

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 23
2018 Does not provide services to public 65 55

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 14 25 8 6 34 3 39 21 172
2018 Does not provide services to public 15 17 20 4 3 34 7 55 11 999
2017 Provides services to public 18 13 21 4 3 35 6 53 11 207
2017 Does not provide services to public 16 13 18 4 3 36 9 53 14 1103
2014 Provides services to public 15 14 24 5 2 31 9 48 12 235
2014 Does not provide services to public 10 14 22 4 3 38 7 45 14 1275

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 31 19 9 5 15 1 61 16 171
2018 Does not provide services to public 30 32 18 5 3 12 0 71 9 1000
2017 Provides services to public 30 27 20 4 2 15 2 69 7 207
2017 Does not provide services to public 31 32 15 4 3 13 1 74 8 1102
2014 Provides services to public 19 30 21 5 2 20 3 64 9 235
2014 Does not provide services to public 22 27 21 5 3 20 2 63 10 1272
2011 Provides services to public 33 35 16 2 5 9 0 76 7 345
2011 Does not provide services to public 32 36 14 3 2 14 0 78 6 1662
Top of Page

Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 26 22 16 24 0 2 37 40 172
2018 Does not provide services to public 17 24 25 14 18 1 1 42 32 1001
2017 Provides services to public 16 18 22 20 22 0 2 34 43 206
2017 Does not provide services to public 19 26 20 13 19 1 2 46 34 1102

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 27 36 15 10 0 1 38 26 172
2018 Does not provide services to public 17 26 28 17 12 0 0 43 29 1003
2017 Provides services to public 17 28 24 16 13 0 1 46 30 207
2017 Does not provide services to public 19 30 24 15 11 0 1 49 27 1100

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 35 22 12 8 0 2 56 21 170
2018 Does not provide services to public 25 30 24 13 6 0 1 55 20 997
2017 Provides services to public 25 28 23 14 7 0 2 55 22 204
2017 Does not provide services to public 25 30 23 14 8 0 1 55 22 1102

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 26 21 25 15 1 2 38 41 172
2018 Does not provide services to public 19 23 24 17 14 1 1 44 31 997
2017 Provides services to public 12 16 30 19 21 0 1 29 41 207
2017 Does not provide services to public 19 26 23 17 14 0 2 45 31 1101

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 28 15 5 7 1 7 71 13 168
2018 Does not provide services to public 45 25 13 7 5 0 5 73 13 997
2017 Provides services to public 36 30 15 7 6 1 5 71 14 205
2017 Does not provide services to public 43 26 14 6 5 1 5 73 12 1101

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 27 25 11 12 1 1 50 24 169
2018 Does not provide services to public 27 28 23 12 9 0 1 56 21 999
2017 Provides services to public 22 28 20 19 11 0 1 51 30 205
2017 Does not provide services to public 26 31 23 12 8 0 1 57 20 1097

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 30 30 10 12 0 1 47 22 169
2018 Does not provide services to public 22 34 24 12 6 1 1 57 18 999
2017 Provides services to public 21 26 23 19 10 0 1 48 29 204
2017 Does not provide services to public 22 32 23 14 7 1 1 56 21 1097

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 28 35 10 10 0 1 44 21 170
2018 Does not provide services to public 20 33 27 12 7 0 1 53 19 999
2017 Provides services to public 21 27 21 19 10 0 2 49 30 205
2017 Does not provide services to public 19 33 26 14 8 0 1 52 22 1098

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 33 27 13 9 0 1 50 23 169
2018 Does not provide services to public 25 28 26 11 8 0 1 54 20 1001
2017 Provides services to public 21 30 19 17 13 1 1 51 30 205
2017 Does not provide services to public 27 29 20 14 9 0 1 56 23 1096

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 29 31 9 5 1 0 54 14 170
2018 Does not provide services to public 30 32 23 9 5 0 1 62 14 1000
2017 Provides services to public 26 32 23 11 6 0 3 60 17 205
2017 Does not provide services to public 32 31 20 10 4 1 1 65 15 1098

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 23 15 5 5 0 2 74 11 169
2018 Does not provide services to public 48 24 14 7 5 0 1 73 13 991
2017 Provides services to public 44 27 14 7 5 0 3 73 12 207
2017 Does not provide services to public 49 27 14 5 3 0 2 77 8 1100

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 13 11 3 2 1 2 84 5 170
2018 Does not provide services to public 70 14 6 3 2 0 4 88 5 1000

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 11 6 10 7 1 2 77 17 170
2018 Does not provide services to public 68 14 6 3 5 1 4 85 8 998
2017 Provides services to public 64 17 6 4 4 2 3 85 8 207
2017 Does not provide services to public 72 13 5 4 4 0 3 87 8 1103

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 26 13 8 4 0 1 76 12 172
2018 Does not provide services to public 53 28 11 4 3 0 1 82 7 999
2017 Provides services to public 49 31 8 4 3 1 3 83 8 206
2017 Does not provide services to public 55 28 9 4 1 0 2 85 6 1099

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 23 16 9 8 0 1 67 17 172
2018 Does not provide services to public 49 23 13 7 7 0 1 73 14 1001
2017 Provides services to public 51 23 10 7 6 1 2 76 13 206
2017 Does not provide services to public 55 21 11 6 5 0 2 77 11 1103

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 15 6 1 1 0 29 90 2 169
2018 Does not provide services to public 48 15 6 1 1 0 28 88 4 997
2017 Provides services to public 47 12 5 3 1 0 33 88 5 206
2017 Does not provide services to public 55 15 5 2 1 0 22 90 4 1101

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 26 10 4 3 0 2 82 7 170
2018 Does not provide services to public 65 20 7 1 1 0 6 90 3 999
2017 Provides services to public 60 25 4 3 2 0 7 91 5 205
2017 Does not provide services to public 69 17 5 2 1 0 6 92 2 1100

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 21 5 3 10 0 3 81 13 170
2018 Does not provide services to public 68 15 5 5 4 0 3 86 9 1001
2017 Provides services to public 59 19 4 5 9 0 4 81 15 207
2017 Does not provide services to public 66 15 7 4 4 0 4 85 8 1100

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 24 16 6 1 1 2 77 7 171
2018 Does not provide services to public 46 31 14 4 2 0 2 79 7 999
2017 Provides services to public 54 23 11 4 3 0 5 81 8 205
2017 Does not provide services to public 51 28 12 4 2 0 2 81 6 1099

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 27 40 19 6 1 0 33 26 172
2018 Does not provide services to public 11 32 38 15 4 0 0 43 19 1001
2017 Provides services to public 6 31 39 15 7 1 1 38 23 206
2017 Does not provide services to public 10 33 39 14 5 0 0 43 19 1104

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 26 40 14 8 1 0 22 37 171
2018 Does not provide services to public 9 21 40 21 9 0 0 30 30 984
2017 Provides services to public 10 19 44 21 5 1 1 26 29 206
2017 Does not provide services to public 8 19 41 24 8 0 0 32 27 1101

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 44 16 7 4 1 0 73 11 171
2018 Does not provide services to public 40 41 10 6 2 1 0 82 9 1000
2017 Provides services to public 31 43 11 8 5 3 0 76 13 207
2017 Does not provide services to public 33 44 10 8 3 2 0 78 11 1100

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 36 22 19 10 1 0 49 29 172
2018 Does not provide services to public 25 38 15 13 7 1 0 64 21 1003
2017 Provides services to public 14 41 16 16 12 2 0 56 28 207
2017 Does not provide services to public 20 41 13 17 8 1 0 62 25 1103
Top of Page

Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 21 29 11 17 0 2 19 81 172
2018 Does not provide services to public 24 28 24 10 11 2 1 25 75 1004
2017 Provides services to public 25 19 23 12 17 3 0 26 74 207
2017 Does not provide services to public 27 26 20 10 14 3 1 27 73 1102

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 133
2018 Does not provide services to public 21 734
2017 Provides services to public 27 148
2017 Does not provide services to public 21 775

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 133
2018 Does not provide services to public 34 734
2017 Provides services to public 40 148
2017 Does not provide services to public 33 775

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 133
2018 Does not provide services to public 30 734
2017 Provides services to public 27 148
2017 Does not provide services to public 23 775

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 133
2018 Does not provide services to public 42 734
2017 Provides services to public 61 148
2017 Does not provide services to public 45 775

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 133
2018 Does not provide services to public 7 734
2017 Provides services to public 10 148
2017 Does not provide services to public 8 775

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 133
2018 Does not provide services to public 36 734

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 133
2018 Does not provide services to public 31 734
2017 Provides services to public 30 148
2017 Does not provide services to public 38 775

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 2 25 18 21 10 23 128
2018 Does not provide services to public 5 38 20 12 6 19 701
2017 Provides services to public 3 32 24 9 5 27 145
2017 Does not provide services to public 3 44 20 11 6 16 754

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 24 76 133
2018 Does not provide services to public 28 72 729

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 24 20 23 25 1 4 29 50 133
2018 Does not provide services to public 11 25 16 18 23 2 6 38 44 728
2017 Provides services to public 8 13 13 20 36 2 8 23 62 147
2017 Does not provide services to public 12 22 18 17 22 2 7 38 43 776

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 1 9 15 22 46 3 4 11 73 133
2018 Does not provide services to public 3 9 12 22 46 2 4 13 74 731
2017 Provides services to public 1 8 8 20 60 1 2 10 82 148
2017 Does not provide services to public 2 7 10 20 53 2 5 10 79 776

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 23 12 12 15 3 5 57 29 172
2018 Does not provide services to public 35 17 15 10 12 2 8 57 25 1003
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