2018 Public Service Employee Survey Results for Canadian Human Rights Commission by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 48 5 9 1 0 2 85 10 57
2018 Does not provide services to public 44 34 6 12 2 1 0 79 15 77
2017 Provides services to public 40 34 11 11 4 0 0 74 15 75
2017 Does not provide services to public 41 39 17 1 2 0 0 80 3 63
2014 Provides services to public 45 37 8 7 2 0 2 83 9 89
2014 Does not provide services to public 54 31 7 2 4 1 0 87 6 86
2011 Provides services to public 46 36 6 8 1 0 4 85 9 83
2011 Does not provide services to public 43 37 10 6 1 1 2 83 7 89
2008 Provides services to public 28 42 8 13 5 2 2 73 18 96
2008 Does not provide services to public 44 33 11 11 0 0 2 78 11 66

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 31 9 4 0 0 0 88 4 58
2018 Does not provide services to public 61 30 5 1 3 0 0 90 4 77
2017 Provides services to public 56 30 4 8 2 0 0 86 11 75
2017 Does not provide services to public 53 32 8 5 2 0 0 85 7 63
2014 Provides services to public 67 22 5 3 1 1 0 90 5 89
2014 Does not provide services to public 54 34 6 2 3 1 0 89 5 86
2011 Provides services to public 63 27 6 3 0 0 1 91 3 83
2011 Does not provide services to public 61 27 5 4 2 1 0 89 6 88
2008 Provides services to public 52 35 5 4 2 1 0 88 6 96
2008 Does not provide services to public 59 35 3 3 0 0 0 94 3 66

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 32 4 5 0 0 0 91 5 57
2018 Does not provide services to public 57 29 3 8 4 0 0 86 11 76
2017 Provides services to public 60 33 2 1 4 0 0 93 5 75
2017 Does not provide services to public 56 31 7 5 2 0 0 87 6 63
2014 Provides services to public 68 23 6 3 0 0 0 91 3 89
2014 Does not provide services to public 61 28 4 4 3 1 0 90 7 86
2011 Provides services to public 73 17 3 5 1 0 1 91 6 83
2011 Does not provide services to public 61 30 3 4 0 1 0 92 4 89
2008 Provides services to public 55 31 2 8 2 1 0 87 11 96
2008 Does not provide services to public 56 33 5 5 2 0 0 89 6 66

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 27 4 8 0 0 2 88 9 58
2018 Does not provide services to public 63 18 7 8 1 3 0 83 9 77
2017 Provides services to public 59 29 2 7 1 0 1 89 8 74
2017 Does not provide services to public 56 18 19 7 0 0 0 75 7 63
2014 Provides services to public 67 21 3 3 5 0 0 89 8 89
2014 Does not provide services to public 59 25 6 9 0 1 0 85 9 86
2011 Provides services to public 67 18 1 8 2 1 1 88 11 82
2011 Does not provide services to public 52 36 5 7 0 1 0 88 7 89

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 52 5 2 2 0 0 91 4 58
2018 Does not provide services to public 54 33 3 5 5 0 0 87 11 77
2017 Provides services to public 44 40 7 6 2 0 0 85 8 75
2017 Does not provide services to public 48 36 8 1 7 0 0 84 8 63
2014 Provides services to public 56 34 7 3 0 0 0 90 3 89
2014 Does not provide services to public 55 29 6 9 1 0 0 84 10 86
2011 Provides services to public 65 22 7 2 4 0 0 87 6 83
2011 Does not provide services to public 56 32 6 3 2 1 0 88 6 89
2008 Provides services to public 48 34 8 5 3 0 1 83 8 96
2008 Does not provide services to public 52 41 6 0 2 0 0 92 2 66

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 7 9 5 0 0 79 14 58
2018 Does not provide services to public 49 28 10 7 5 1 0 77 12 77
2017 Provides services to public 34 42 11 6 5 0 2 78 11 75
2017 Does not provide services to public 51 32 10 8 0 0 0 83 8 63
2014 Provides services to public 45 30 9 7 8 0 0 75 15 89
2014 Does not provide services to public 51 31 11 7 1 0 0 81 8 86
2011 Provides services to public 48 35 5 9 4 0 0 83 12 83
2011 Does not provide services to public 39 40 11 3 5 1 1 80 8 89

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 31 14 14 0 0 0 72 14 58
2018 Does not provide services to public 34 43 6 13 3 1 0 78 15 77
2017 Provides services to public 32 40 12 9 4 0 4 75 13 75
2017 Does not provide services to public 40 41 7 6 6 0 0 81 12 63

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 33 6 0 0 0 0 94 0 57
2018 Does not provide services to public 63 24 6 3 2 1 0 88 5 77
2017 Provides services to public 52 37 5 5 1 0 0 89 6 75
2017 Does not provide services to public 52 34 7 5 3 0 0 86 7 63
2014 Provides services to public 61 28 10 0 1 0 0 89 1 89
2014 Does not provide services to public 53 38 6 4 0 0 0 91 4 86
2011 Provides services to public 68 26 5 0 1 0 0 94 1 83
2011 Does not provide services to public 58 32 6 4 0 1 0 91 4 89
2008 Provides services to public 57 30 3 5 2 2 0 89 7 96
2008 Does not provide services to public 64 30 5 2 0 0 0 94 2 66

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 14 4 4 0 0 78 7 57
2018 Does not provide services to public 50 34 6 4 5 0 0 85 9 77
2017 Provides services to public 42 37 9 4 8 0 0 79 12 74
2017 Does not provide services to public 47 28 15 9 2 0 0 75 11 63

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 35 3 0 0 0 0 97 0 57
2018 Does not provide services to public 62 26 8 1 3 0 0 88 4 77
2017 Provides services to public 59 29 10 1 1 0 0 88 2 75
2017 Does not provide services to public 59 31 4 5 2 0 0 90 6 63
2014 Provides services to public 74 18 3 4 0 0 0 92 4 89
2014 Does not provide services to public 67 26 5 2 0 0 0 93 2 86
2011 Provides services to public 76 18 4 2 0 0 0 94 2 83
2011 Does not provide services to public 65 26 6 1 0 1 0 92 1 89

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 37 7 5 3 0 0 84 8 57
2018 Does not provide services to public 51 32 2 7 5 2 0 85 12 77
2017 Provides services to public 39 38 10 10 4 0 0 77 13 75
2017 Does not provide services to public 45 36 10 4 5 0 0 81 9 63
2014 Provides services to public 44 29 13 6 7 2 0 74 13 89
2014 Does not provide services to public 46 36 15 2 1 0 0 82 4 86
2011 Provides services to public 56 31 6 4 4 0 0 86 8 82
2011 Does not provide services to public 45 34 8 10 1 1 1 81 11 89

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 46 4 4 1 0 0 91 5 56
2018 Does not provide services to public 60 20 12 7 1 0 0 80 8 77
2017 Provides services to public 33 48 7 4 6 0 2 83 10 75
2017 Does not provide services to public 51 36 6 3 3 0 0 87 6 63
2014 Provides services to public 49 25 13 7 5 2 0 75 12 89
2014 Does not provide services to public 54 26 11 5 4 0 0 80 9 86

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 44 10 7 0 0 0 83 7 57
2018 Does not provide services to public 48 35 6 8 2 1 0 84 10 76
2017 Provides services to public 30 45 13 8 5 0 0 74 12 75
2017 Does not provide services to public 44 39 11 4 2 0 0 83 6 63
2014 Provides services to public 50 34 6 7 2 2 0 85 9 88
2014 Does not provide services to public 54 36 7 1 1 0 0 90 2 86
2011 Provides services to public 57 28 6 5 4 0 0 85 9 82
2011 Does not provide services to public 50 32 9 4 0 2 2 86 5 89

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 35 11 4 0 0 0 86 4 57
2018 Does not provide services to public 58 28 5 4 2 1 0 88 7 77
2017 Provides services to public 51 34 7 2 4 2 0 86 6 74
2017 Does not provide services to public 51 33 7 5 3 0 0 84 8 63
2014 Provides services to public 64 26 5 3 1 0 0 90 4 89
2014 Does not provide services to public 60 25 10 4 1 0 0 84 5 86
2011 Provides services to public 65 24 9 2 0 0 0 89 2 83
2011 Does not provide services to public 54 36 3 5 1 1 0 91 6 89
2008 Provides services to public 50 38 7 3 2 0 0 88 5 96
2008 Does not provide services to public 59 36 0 5 0 0 0 95 5 66

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 31 14 13 7 0 2 65 21 58
2018 Does not provide services to public 37 36 17 4 5 1 0 73 9 76
2017 Provides services to public 24 39 15 8 9 1 2 66 18 75
2017 Does not provide services to public 39 40 12 6 3 0 0 79 9 63
2014 Provides services to public 46 29 11 7 6 0 1 76 12 89
2014 Does not provide services to public 47 32 15 3 1 1 0 80 5 86
2011 Provides services to public 37 24 23 10 6 0 0 61 16 83
2011 Does not provide services to public 38 30 20 8 3 1 0 69 11 89
2008 Provides services to public 27 29 24 15 3 1 1 57 18 96
2008 Does not provide services to public 35 32 17 11 6 0 0 67 17 66

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 35 25 10 0 0 35 30 58
2018 Does not provide services to public 6 30 22 19 16 2 4 38 39 77
2017 Provides services to public 8 31 42 12 7 0 1 19 39 75
2017 Does not provide services to public 17 25 24 14 12 4 3 29 46 63
2014 Provides services to public 1 12 32 30 22 0 3 54 13 88
2014 Does not provide services to public 4 22 40 21 13 1 0 34 26 85
2011 Provides services to public 7 18 29 25 17 1 2 44 26 82
2011 Does not provide services to public 4 22 28 28 11 2 5 42 28 89
2008 Provides services to public 3 28 33 22 7 2 4 31 34 95
2008 Does not provide services to public 9 24 47 11 8 0 2 18 34 66

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 20 30 28 16 0 2 45 24 58
2018 Does not provide services to public 4 16 28 24 23 5 0 50 21 77
2017 Provides services to public 7 16 35 24 16 0 2 41 24 75
2017 Does not provide services to public 13 7 20 32 22 1 5 58 21 63
2014 Provides services to public 3 6 20 31 32 3 5 69 9 88
2014 Does not provide services to public 4 7 20 38 27 1 4 68 11 86
2011 Provides services to public 6 7 16 40 25 1 4 69 14 83
2011 Does not provide services to public 2 9 27 30 21 5 6 57 13 89
2008 Provides services to public 2 10 32 29 15 3 8 49 14 96
2008 Does not provide services to public 2 15 35 20 23 3 3 45 18 66

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 17 37 23 20 0 0 43 20 58
2018 Does not provide services to public 1 8 28 37 20 6 0 60 10 76
2017 Provides services to public 7 16 38 26 12 1 0 38 24 75
2017 Does not provide services to public 4 14 26 29 17 1 7 51 20 63
2014 Provides services to public 6 16 24 26 27 0 1 54 22 89
2014 Does not provide services to public 6 12 32 24 22 1 4 48 19 86
2011 Provides services to public 15 14 27 23 17 1 4 42 30 83
2011 Does not provide services to public 5 7 37 29 17 2 4 48 13 89
2008 Provides services to public 15 19 34 18 5 2 7 25 37 96
2008 Does not provide services to public 20 18 25 18 15 0 3 35 40 65

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 7 28 37 27 0 2 65 7 58
2018 Does not provide services to public 4 8 22 30 30 5 0 64 13 76
2017 Provides services to public 2 10 39 23 18 1 6 45 13 75
2017 Does not provide services to public 3 8 24 35 28 0 1 64 11 63
2014 Provides services to public 0 7 22 46 23 2 1 70 7 89
2014 Does not provide services to public 1 7 29 39 21 0 2 61 9 84
2011 Provides services to public 7 8 20 31 26 1 5 61 17 83
2011 Does not provide services to public 3 9 33 30 21 2 1 53 12 89
2008 Provides services to public 7 19 25 30 13 2 4 46 28 96
2008 Does not provide services to public 6 14 33 30 15 0 2 46 20 66

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 23 26 22 8 0 2 30 43 58
2018 Does not provide services to public 15 19 25 19 19 3 0 40 35 76
2017 Provides services to public 19 25 28 15 10 2 0 26 45 75
2017 Does not provide services to public 14 29 19 12 20 0 6 35 45 63
2014 Provides services to public 6 16 28 25 20 1 3 48 22 89
2014 Does not provide services to public 7 20 33 23 13 1 2 38 28 86
2011 Provides services to public 15 24 23 18 14 1 5 35 41 83
2011 Does not provide services to public 9 23 25 24 13 2 4 40 34 89
2008 Provides services to public 16 28 21 19 9 2 5 30 47 96
2008 Does not provide services to public 9 25 29 25 11 2 0 36 34 65

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 14 30 29 20 0 0 49 21 58
2018 Does not provide services to public 1 9 22 40 20 6 1 65 11 77
2017 Provides services to public 9 11 28 26 24 1 1 51 21 74
2017 Does not provide services to public 3 16 13 36 18 4 11 62 22 63
2014 Provides services to public 2 3 19 33 38 2 3 74 6 89
2014 Does not provide services to public 1 11 17 35 29 3 4 69 13 86
2011 Provides services to public 6 12 16 33 27 0 5 64 19 83
2011 Does not provide services to public 2 14 22 29 19 8 6 56 19 89
2008 Provides services to public 5 17 36 24 9 6 2 37 24 95
2008 Does not provide services to public 3 24 26 27 15 5 0 44 29 66

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 17 41 18 21 0 0 38 21 58
2018 Does not provide services to public 3 8 34 29 20 5 1 52 11 77
2017 Provides services to public 6 22 34 24 13 0 1 37 28 75
2017 Does not provide services to public 2 12 27 28 25 1 5 56 15 63
2014 Provides services to public 7 8 32 31 21 0 1 53 15 89
2014 Does not provide services to public 5 11 31 31 19 1 2 51 16 86
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 32 19 7 5 5 2 66 13 58
2018 Does not provide services to public 37 19 10 12 6 9 5 66 22 76
2017 Provides services to public 25 26 23 14 6 6 0 55 21 75
2017 Does not provide services to public 34 23 13 16 4 7 3 64 22 63
2014 Provides services to public 41 27 11 9 7 3 2 72 17 89
2014 Does not provide services to public 44 26 12 1 10 3 4 75 12 86

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 27 11 12 2 0 0 76 14 57
2018 Does not provide services to public 57 23 11 6 1 1 0 81 8 76
2017 Provides services to public 39 36 12 7 6 0 0 75 13 75
2017 Does not provide services to public 54 24 10 8 3 1 0 79 11 63
2014 Provides services to public 55 28 6 8 2 1 0 84 11 89
2014 Does not provide services to public 60 24 1 7 6 1 1 85 14 86

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 21 16 21 11 14 2 43 38 57
2018 Does not provide services to public 24 21 12 11 9 20 3 58 27 76
2017 Provides services to public 8 22 19 24 17 10 1 33 45 75
2017 Does not provide services to public 13 31 22 15 2 14 3 53 20 63
2014 Provides services to public 22 19 15 26 5 11 2 47 36 89
2014 Does not provide services to public 27 24 13 12 7 14 3 61 23 86

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 26 10 2 0 0 0 88 2 58
2018 Does not provide services to public 62 25 8 3 1 1 0 88 4 77
2017 Provides services to public 40 48 4 5 4 0 0 88 8 74
2017 Does not provide services to public 53 36 11 0 0 0 0 89 0 63
2014 Provides services to public 50 41 3 6 0 0 0 91 6 89
2014 Does not provide services to public 67 26 3 2 1 0 0 94 4 86

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 31 5 3 2 0 0 90 5 58
2018 Does not provide services to public 53 35 6 3 2 1 0 88 5 77
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 36 5 2 2 0 2 91 4 58
2018 Does not provide services to public 50 32 9 4 4 1 0 83 8 77
2017 Provides services to public 38 38 12 4 6 0 2 78 10 75
2017 Does not provide services to public 53 34 6 4 3 0 0 87 8 63
2014 Provides services to public 56 16 11 9 7 0 1 72 16 89
2014 Does not provide services to public 57 26 11 5 1 1 0 83 6 86
2011 Provides services to public 57 28 5 4 4 0 2 87 7 83
2011 Does not provide services to public 47 35 6 10 1 1 0 83 11 89
2008 Provides services to public 52 26 12 7 1 2 0 80 9 95
2008 Does not provide services to public 59 26 9 5 0 0 2 86 5 66

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 36 7 0 0 0 2 93 0 58
2018 Does not provide services to public 65 22 7 4 1 1 0 88 6 76
2017 Provides services to public 45 41 5 1 4 0 5 90 5 75
2017 Does not provide services to public 58 18 20 1 2 1 0 77 3 63
2014 Provides services to public 59 22 8 7 3 0 1 82 11 89
2014 Does not provide services to public 57 27 10 5 0 1 0 85 5 86
2011 Provides services to public 67 22 2 2 5 0 2 91 7 83
2011 Does not provide services to public 59 21 9 6 2 4 0 82 8 89
2008 Provides services to public 48 28 12 5 1 4 1 81 7 95
2008 Does not provide services to public 68 23 5 2 0 0 3 94 2 66

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 36 2 5 0 0 2 93 6 58
2018 Does not provide services to public 54 31 6 5 1 1 0 87 7 77
2017 Provides services to public 39 45 7 3 4 0 2 86 6 74
2017 Does not provide services to public 54 25 7 9 4 1 0 80 13 63
2014 Provides services to public 48 34 10 5 2 0 1 82 7 89
2014 Does not provide services to public 60 30 5 2 2 1 0 91 5 86
2011 Provides services to public 61 24 8 2 4 0 1 86 6 83
2011 Does not provide services to public 50 31 4 7 6 1 1 82 13 89
2008 Provides services to public 48 35 9 5 1 1 0 84 6 95
2008 Does not provide services to public 64 26 5 2 3 0 2 91 5 66

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 76 12 8 2 0 0 2 90 2 58
2018 Does not provide services to public 72 22 3 4 0 0 0 93 4 77
2017 Provides services to public 66 20 5 4 2 0 2 89 6 74
2017 Does not provide services to public 65 20 11 4 0 0 0 85 4 63

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 23 7 4 0 0 2 90 4 58
2018 Does not provide services to public 61 26 9 1 1 1 0 88 3 77
2017 Provides services to public 52 29 8 3 5 0 2 84 8 74
2017 Does not provide services to public 65 14 15 5 2 0 0 79 7 63
2014 Provides services to public 57 22 10 3 6 0 1 80 9 89
2014 Does not provide services to public 68 20 2 7 0 2 0 90 7 86
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 0 23 16 8 0 0 54 24 13
2018 Does not provide services to public 29 18 12 13 4 5 19 61 23 23
2017 Provides services to public 12 58 13 4 8 0 5 73 13 22
2017 Does not provide services to public 24 23 28 6 0 0 19 58 8 17
2014 Provides services to public 27 48 4 9 4 0 8 81 14 25
2014 Does not provide services to public 43 34 4 9 5 0 5 81 15 23

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 24 14 4 2 2 0 81 5 58
2018 Does not provide services to public 46 30 15 2 3 4 0 79 5 77
2017 Provides services to public 31 39 16 7 4 4 0 72 11 75
2017 Does not provide services to public 39 32 13 9 3 4 0 74 12 63
2014 Provides services to public 45 29 14 3 5 4 0 77 8 89
2014 Does not provide services to public 49 34 5 7 4 1 0 84 12 86
2011 Provides services to public 47 35 6 6 4 2 0 83 10 82
2011 Does not provide services to public 39 40 12 4 1 3 0 82 6 89

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 42 12 9 4 0 0 75 13 57
2018 Does not provide services to public 34 36 15 8 1 5 1 75 10 77
2017 Provides services to public 22 38 16 16 8 0 0 60 25 75
2017 Does not provide services to public 33 32 17 11 6 1 0 66 17 63
2014 Provides services to public 46 29 13 8 2 2 0 76 10 89
2014 Does not provide services to public 45 36 5 10 4 1 0 81 14 86
2011 Provides services to public 43 36 5 11 4 1 0 80 15 83
2011 Does not provide services to public 41 35 16 5 1 1 0 77 6 89
2008 Provides services to public 37 28 13 14 6 2 0 67 20 95
2008 Does not provide services to public 36 35 11 9 9 0 0 71 18 66

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 27 26 21 2 0 0 51 23 58
2018 Does not provide services to public 22 35 26 8 0 8 1 63 9 76
2017 Provides services to public 8 45 10 28 6 3 0 55 35 75
2017 Does not provide services to public 27 27 18 15 6 7 0 58 23 63
2014 Provides services to public 33 34 17 12 2 2 0 68 15 89
2014 Does not provide services to public 33 39 8 10 4 6 0 77 14 86
2011 Provides services to public 23 52 12 7 2 4 0 78 10 82
2011 Does not provide services to public 25 47 10 8 4 7 0 77 13 89
2008 Provides services to public 16 43 21 9 5 5 0 62 16 95
2008 Does not provide services to public 29 32 12 15 8 5 0 63 24 66

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 33 19 23 4 0 0 54 26 58
2018 Does not provide services to public 23 37 19 9 5 5 1 65 15 77
2017 Provides services to public 9 41 16 22 10 1 0 51 33 74
2017 Does not provide services to public 31 31 14 18 3 3 0 64 22 63
2014 Provides services to public 32 40 16 7 3 1 0 73 10 89
2014 Does not provide services to public 36 41 11 7 4 1 0 78 11 86
2011 Provides services to public 29 45 11 10 4 1 0 75 14 82
2011 Does not provide services to public 20 51 8 15 4 2 0 73 19 89
2008 Provides services to public 23 46 8 16 5 1 0 70 21 95
2008 Does not provide services to public 32 36 8 20 3 2 0 69 23 66
Top of Page

My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 43 16 7 0 0 0 77 7 58
2018 Does not provide services to public 35 42 9 9 3 2 0 79 12 77
2017 Provides services to public 25 54 9 7 4 0 0 80 11 75
2017 Does not provide services to public 39 37 13 10 2 0 0 76 11 63
2014 Provides services to public 56 28 15 0 1 0 0 84 1 89
2014 Does not provide services to public 57 35 7 0 1 0 0 92 1 86
2011 Provides services to public 48 34 7 7 2 1 0 83 10 82
2011 Does not provide services to public 38 47 2 11 1 1 0 85 12 89

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 38 12 7 1 0 0 79 8 58
2018 Does not provide services to public 40 23 15 9 4 4 4 69 14 76
2017 Provides services to public 34 41 13 10 1 0 0 76 11 75
2017 Does not provide services to public 48 23 10 11 3 4 1 75 14 63
2014 Provides services to public 63 24 5 2 0 4 1 92 2 89
2014 Does not provide services to public 55 25 12 4 2 1 0 82 6 86
2011 Provides services to public 54 25 8 7 4 1 1 81 11 82
2011 Does not provide services to public 45 33 7 8 4 2 1 81 11 89
2008 Provides services to public 44 30 6 11 3 4 1 78 15 96
2008 Does not provide services to public 41 41 3 9 5 2 0 83 14 66

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 40 22 4 0 0 0 75 4 57
2018 Does not provide services to public 40 38 12 4 1 4 0 82 6 74

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 24 21 9 2 12 5 62 13 58
2018 Does not provide services to public 28 25 20 8 6 9 4 61 16 77
2017 Provides services to public 23 26 22 10 6 9 4 56 18 75
2017 Does not provide services to public 25 22 20 8 5 18 3 59 16 63
2014 Provides services to public 32 23 14 12 8 9 2 62 23 89
2014 Does not provide services to public 25 35 7 13 7 8 5 69 24 86
2011 Provides services to public 38 20 18 7 6 6 3 65 15 83
2011 Does not provide services to public 25 24 19 11 5 9 8 58 19 89

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 28 21 14 7 5 0 56 22 58
2018 Does not provide services to public 36 31 11 13 4 3 1 70 18 76
2017 Provides services to public 28 37 19 6 10 0 0 65 16 74
2017 Does not provide services to public 30 45 6 15 2 3 0 77 17 62
2014 Provides services to public 42 32 13 7 6 0 0 74 13 89
2014 Does not provide services to public 36 38 8 7 3 7 1 81 11 86
2011 Provides services to public 39 36 12 8 2 1 0 77 11 83
2011 Does not provide services to public 31 42 12 7 2 2 4 77 10 89
2008 Provides services to public 32 32 10 13 10 1 1 66 23 96
2008 Does not provide services to public 24 50 6 14 5 2 0 75 18 66

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 11 17 29 13 3 10 33 47 57
2018 Does not provide services to public 20 16 19 28 9 6 2 39 40 77
2017 Provides services to public 8 29 22 17 18 3 2 39 37 75
2017 Does not provide services to public 11 30 17 12 14 7 9 49 31 63
2014 Provides services to public 18 22 16 22 17 3 2 42 41 89
2014 Does not provide services to public 21 19 17 22 16 6 0 42 40 86
2011 Provides services to public 24 19 15 19 17 2 5 46 38 83
2011 Does not provide services to public 18 20 19 20 14 2 8 42 37 89
2008 Provides services to public 11 22 16 19 25 5 2 36 47 96
2008 Does not provide services to public 8 23 17 30 12 3 8 34 47 66

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 42 16 8 2 0 0 73 10 57
2018 Does not provide services to public 41 34 11 5 3 6 0 79 9 77
2017 Provides services to public 23 45 19 8 4 1 0 69 12 75
2017 Does not provide services to public 37 36 7 14 3 3 0 76 17 63

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 30 6 8 0 0 0 86 8 57
2018 Does not provide services to public 68 20 5 4 1 1 0 90 5 76
2017 Provides services to public 56 30 5 4 5 1 0 87 8 75
2017 Does not provide services to public 64 27 3 5 0 2 0 92 5 63
2014 Provides services to public 71 24 3 1 1 0 0 95 2 89
2014 Does not provide services to public 73 16 4 4 0 3 0 92 4 86

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 29 7 6 0 0 0 86 6 57
2018 Does not provide services to public 64 20 7 3 1 3 3 89 4 77
2017 Provides services to public 54 35 5 2 2 1 0 90 5 75
2017 Does not provide services to public 64 28 5 3 0 0 0 92 3 62
2014 Provides services to public 63 28 7 1 1 0 0 91 2 89
2014 Does not provide services to public 78 16 1 4 0 1 0 95 4 86
2011 Provides services to public 66 25 5 3 0 1 0 92 3 82
2011 Does not provide services to public 56 35 4 2 0 3 0 94 2 89

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 25 5 0 2 0 0 93 2 57
2018 Does not provide services to public 68 21 5 5 0 0 0 89 5 77
2017 Provides services to public 60 32 4 1 4 0 0 91 5 75
2017 Does not provide services to public 64 31 3 2 0 0 0 95 2 63
2014 Provides services to public 65 24 6 2 2 0 0 90 5 89
2014 Does not provide services to public 73 20 4 1 0 1 0 95 1 86
2011 Provides services to public 67 21 8 5 0 0 0 88 5 82
2011 Does not provide services to public 60 36 0 1 1 1 0 98 2 88
2008 Provides services to public 55 34 5 2 3 0 0 89 5 94
2008 Does not provide services to public 61 29 5 5 2 0 0 89 6 66

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 26 13 2 2 2 0 83 4 57
2018 Does not provide services to public 57 27 10 5 1 0 0 83 6 77
2017 Provides services to public 45 29 17 6 4 0 0 74 10 75
2017 Does not provide services to public 56 22 15 2 5 1 0 79 6 63
2014 Provides services to public 64 23 9 5 0 0 0 86 5 89
2014 Does not provide services to public 63 25 5 5 1 1 0 89 6 86
2011 Provides services to public 65 22 10 4 0 0 0 87 4 83
2011 Does not provide services to public 57 25 13 1 1 2 0 84 2 89

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 33 6 4 2 0 0 89 5 57
2018 Does not provide services to public 54 31 9 4 2 0 0 85 6 77
2017 Provides services to public 39 37 13 6 5 0 0 76 11 75
2017 Does not provide services to public 59 19 12 6 3 1 0 79 9 63
2014 Provides services to public 63 21 8 8 0 0 0 84 8 89
2014 Does not provide services to public 59 29 5 4 1 1 0 90 5 86
2011 Provides services to public 64 21 11 5 0 0 0 84 5 83
2011 Does not provide services to public 56 29 8 4 2 1 0 86 6 88
2008 Provides services to public 43 38 11 3 4 1 0 82 7 95
2008 Does not provide services to public 44 39 8 9 0 0 0 83 9 66

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 19 14 14 0 3 0 71 15 57
2018 Does not provide services to public 52 23 11 4 6 3 0 77 11 77
2017 Provides services to public 42 28 13 10 5 3 0 72 15 75
2017 Does not provide services to public 48 16 15 6 12 3 0 66 19 63
2014 Provides services to public 59 14 13 7 1 4 1 78 8 89
2014 Does not provide services to public 56 15 12 11 4 2 0 73 15 86
2011 Provides services to public 55 19 13 7 5 1 0 75 12 83
2011 Does not provide services to public 52 21 9 9 5 3 1 77 14 89
2008 Provides services to public 39 28 12 9 6 4 1 71 17 95
2008 Does not provide services to public 41 24 8 12 3 12 0 74 17 66
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 12 36 52 58
2018 Does not provide services to public 18 47 35 77
2017 Provides services to public 22 43 35 73
2017 Does not provide services to public 37 38 25 63
2014 Provides services to public 14 52 34 89
2014 Does not provide services to public 19 40 41 85
2011 Provides services to public 22 45 32 83
2011 Does not provide services to public 26 44 30 89
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 17 12 5 2 36 2 70 11 58
2018 Does not provide services to public 25 16 11 1 5 29 12 70 11 76
2017 Provides services to public 22 23 14 6 6 21 7 64 17 75
2017 Does not provide services to public 23 28 11 5 0 27 6 77 7 63
2014 Provides services to public 41 15 9 7 5 22 2 73 15 89
2014 Does not provide services to public 35 13 9 4 6 26 9 72 15 86

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 23 14 2 2 8 0 81 4 58
2018 Does not provide services to public 46 28 12 5 1 8 0 80 7 76
2017 Provides services to public 38 37 9 4 6 6 0 80 10 75
2017 Does not provide services to public 43 39 7 3 0 9 0 89 4 63
2014 Provides services to public 53 32 4 5 3 2 0 87 8 89
2014 Does not provide services to public 61 19 10 2 4 4 0 83 6 86
2011 Provides services to public 66 24 6 1 0 2 0 93 1 82
2011 Does not provide services to public 59 30 6 1 1 3 0 91 2 89
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 14 19 2 0 28 2 71 2 58
2018 Does not provide services to public 37 10 11 4 1 28 9 76 8 77
2017 Provides services to public 35 16 13 1 2 25 7 76 6 75
2017 Does not provide services to public 32 17 15 2 0 29 6 75 3 63
2014 Provides services to public 48 15 9 5 3 17 2 79 10 89
2014 Does not provide services to public 40 16 9 2 2 20 9 80 7 86

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 26 8 4 0 3 0 88 4 58
2018 Does not provide services to public 55 30 8 2 0 4 1 89 3 77
2017 Provides services to public 60 21 6 3 2 7 1 88 6 74
2017 Does not provide services to public 63 25 3 3 0 4 2 93 3 63
2014 Provides services to public 65 20 7 5 1 2 1 87 6 89
2014 Does not provide services to public 69 20 6 1 1 2 0 91 2 86
2011 Provides services to public 74 20 2 1 0 2 0 96 1 83
2011 Does not provide services to public 78 18 1 1 0 2 0 98 1 89
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 28 20 14 7 0 0 59 21 57
2018 Does not provide services to public 33 24 17 13 11 0 1 59 24 77
2017 Provides services to public 24 27 18 11 16 1 2 53 29 75
2017 Does not provide services to public 29 21 19 17 14 0 1 50 31 63

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 23 21 20 16 0 0 43 36 57
2018 Does not provide services to public 19 30 21 16 14 0 0 49 30 77
2017 Provides services to public 7 31 23 20 17 1 0 39 38 75
2017 Does not provide services to public 21 36 19 17 8 0 0 57 24 62

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 33 16 13 4 0 5 66 17 57
2018 Does not provide services to public 37 30 14 12 6 0 0 67 19 76
2017 Provides services to public 21 32 23 17 4 2 0 55 21 75
2017 Does not provide services to public 33 31 18 14 2 0 2 65 16 63

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 23 17 23 22 0 2 37 45 57
2018 Does not provide services to public 25 24 19 20 12 0 0 49 32 76
2017 Provides services to public 7 21 26 25 20 1 0 28 46 75
2017 Does not provide services to public 22 16 30 20 10 2 0 39 31 63

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 21 12 5 7 0 7 74 13 57
2018 Does not provide services to public 53 26 8 5 2 0 5 83 8 76
2017 Provides services to public 41 28 15 9 2 1 4 72 12 74
2017 Does not provide services to public 43 22 13 6 1 0 14 76 9 63

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 25 12 12 9 0 4 65 22 57
2018 Does not provide services to public 37 23 16 15 8 0 1 61 23 76
2017 Provides services to public 30 32 22 9 2 0 4 65 12 75
2017 Does not provide services to public 30 29 26 8 4 1 1 61 12 63

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 41 22 5 3 0 0 69 9 56
2018 Does not provide services to public 43 31 13 12 0 1 0 75 12 77
2017 Provides services to public 20 36 22 13 4 0 5 59 18 75
2017 Does not provide services to public 41 23 19 10 4 1 1 66 15 63

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 28 27 15 6 0 0 53 20 56
2018 Does not provide services to public 32 30 22 13 4 0 0 61 17 77
2017 Provides services to public 19 31 25 17 6 0 2 50 24 75
2017 Does not provide services to public 24 31 18 15 12 0 0 55 27 63

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 38 23 7 0 0 0 71 7 56
2018 Does not provide services to public 37 36 13 9 5 0 0 73 14 77
2017 Provides services to public 24 33 23 9 6 0 5 60 16 75
2017 Does not provide services to public 43 25 12 9 11 0 0 69 19 63

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 39 13 17 4 0 0 67 20 56
2018 Does not provide services to public 37 35 19 7 3 0 0 72 9 76
2017 Provides services to public 26 30 28 7 4 1 4 59 11 75
2017 Does not provide services to public 52 21 18 7 2 0 0 73 9 63

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 18 4 4 3 0 2 89 7 56
2018 Does not provide services to public 65 27 6 2 0 0 0 92 2 74
2017 Provides services to public 58 24 11 2 0 0 4 86 2 75
2017 Does not provide services to public 64 20 12 2 0 2 0 86 2 63

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 87 5 0 2 0 0 6 98 2 56
2018 Does not provide services to public 78 12 3 5 0 0 3 92 5 77

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 81 4 7 2 0 0 6 90 2 55
2018 Does not provide services to public 83 9 5 1 0 0 1 93 1 77
2017 Provides services to public 75 12 6 1 2 0 4 90 4 75
2017 Does not provide services to public 84 7 5 0 0 0 4 95 0 63

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 33 5 0 6 0 0 89 6 57
2018 Does not provide services to public 62 23 5 7 1 0 1 86 8 75
2017 Provides services to public 36 38 14 8 1 0 2 76 9 75
2017 Does not provide services to public 64 21 14 0 0 0 2 86 0 63

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 72 12 7 5 2 0 2 86 7 58
2018 Does not provide services to public 70 19 7 0 3 0 1 91 3 76
2017 Provides services to public 63 23 4 2 4 0 4 89 6 74
2017 Does not provide services to public 74 17 4 2 0 1 2 95 2 63

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 17 5 0 2 2 30 90 3 58
2018 Does not provide services to public 65 10 3 4 0 0 18 92 5 74
2017 Provides services to public 52 19 2 2 0 0 24 94 3 75
2017 Does not provide services to public 66 9 3 0 0 0 23 96 0 63

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 25 20 4 5 0 2 71 9 56
2018 Does not provide services to public 76 20 3 0 0 0 1 97 0 76
2017 Provides services to public 50 26 10 9 0 0 5 80 9 75
2017 Does not provide services to public 78 15 1 0 0 0 5 98 0 62

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 78 12 0 3 4 0 4 93 7 57
2018 Does not provide services to public 86 6 3 1 3 1 0 93 4 75
2017 Provides services to public 74 6 10 1 2 0 6 86 4 75
2017 Does not provide services to public 82 12 3 0 0 0 4 97 0 63

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 33 15 4 4 0 0 77 7 58
2018 Does not provide services to public 41 28 27 2 0 1 0 70 2 76
2017 Provides services to public 46 33 14 4 0 0 4 82 4 75
2017 Does not provide services to public 47 31 13 6 0 0 3 80 7 63

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 41 26 18 5 2 0 50 24 58
2018 Does not provide services to public 20 34 27 13 6 0 0 54 19 77
2017 Provides services to public 4 29 40 21 5 1 0 33 26 75
2017 Does not provide services to public 10 38 33 15 4 0 0 48 20 63

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 19 40 26 7 0 0 33 28 58
2018 Does not provide services to public 10 19 33 22 15 1 0 37 30 77
2017 Provides services to public 7 27 34 28 4 0 0 31 35 75
2017 Does not provide services to public 6 24 31 22 17 0 0 39 30 63

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 39 5 4 0 0 0 91 4 58
2018 Does not provide services to public 56 37 3 3 1 0 0 93 4 76
2017 Provides services to public 40 34 13 8 4 1 0 75 11 74
2017 Does not provide services to public 33 52 8 6 2 0 0 85 7 63

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 31 15 10 4 2 0 70 14 58
2018 Does not provide services to public 43 31 16 5 2 1 0 76 8 77
2017 Provides services to public 24 38 17 16 5 0 0 62 20 75
2017 Does not provide services to public 35 41 11 10 3 0 0 76 13 62
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 25 11 2 0 0 33 67 58
2018 Does not provide services to public 28 35 21 12 4 0 1 28 72 77
2017 Provides services to public 35 24 22 14 2 3 0 36 64 75
2017 Does not provide services to public 26 30 21 8 7 8 0 28 72 63

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 39
2018 Does not provide services to public 23 55
2017 Provides services to public 20 46
2017 Does not provide services to public 23 42

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 39
2018 Does not provide services to public 49 55
2017 Provides services to public 34 46
2017 Does not provide services to public 52 42

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 39
2018 Does not provide services to public 28 55
2017 Provides services to public 29 46
2017 Does not provide services to public 32 42

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 39
2018 Does not provide services to public 40 55
2017 Provides services to public 57 46
2017 Does not provide services to public 51 42

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 39
2018 Does not provide services to public 2 55
2017 Provides services to public 4 46
2017 Does not provide services to public 4 42

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 39
2018 Does not provide services to public 28 55

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 39
2018 Does not provide services to public 33 55
2017 Provides services to public 30 46
2017 Does not provide services to public 22 42

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 11 64 10 7 0 7 39
2018 Does not provide services to public 8 44 30 6 4 8 54
2017 Provides services to public 2 53 25 8 7 5 45
2017 Does not provide services to public 3 54 26 9 2 7 41

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 54 46 39
2018 Does not provide services to public 47 53 55

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 20 18 15 9 0 8 54 26 39
2018 Does not provide services to public 36 25 12 11 13 4 0 63 24 55
2017 Provides services to public 15 20 12 19 17 3 14 43 43 46
2017 Does not provide services to public 20 21 5 26 21 4 3 44 51 42

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 5 5 10 21 2 49 27 63 39
2018 Does not provide services to public 11 12 12 9 19 9 29 37 44 55
2017 Provides services to public 7 5 10 6 17 10 46 26 52 46
2017 Does not provide services to public 13 6 8 13 18 2 40 33 54 42

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 14 13 11 13 0 9 61 25 58
2018 Does not provide services to public 43 21 15 7 8 0 6 68 16 76
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