2018 Public Service Employee Survey Results for Shared Services Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

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My Job

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 24 35 15 16 9 0 0 59 26 434
2018 Non-visible minority 20 37 16 16 10 0 1 58 26 2278
2017 Visible minority 22 38 14 15 11 0 1 60 26 527
2017 Non-visible minority 20 34 17 15 14 0 1 54 29 2771
2014 Visible minority 16 31 18 17 18 0 1 47 35 572
2014 Non-visible minority 14 27 16 22 22 0 1 41 43 3549

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 43 10 6 6 0 0 78 12 433
2018 Non-visible minority 34 41 13 8 4 0 0 76 11 2274
2017 Visible minority 34 40 13 7 7 0 0 74 13 526
2017 Non-visible minority 35 42 11 7 5 0 0 77 11 2769
2014 Visible minority 31 41 13 7 6 0 0 73 14 572
2014 Non-visible minority 33 39 14 8 6 0 0 72 14 3549

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 40 9 7 6 0 0 78 13 433
2018 Non-visible minority 41 40 9 6 4 0 0 81 10 2256
2017 Visible minority 39 38 9 8 6 0 0 77 14 525
2017 Non-visible minority 43 38 10 6 3 0 0 80 9 2764
2014 Visible minority 34 41 10 8 7 0 0 75 15 572
2014 Non-visible minority 39 39 10 7 5 0 0 78 12 3547

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 29 11 6 6 0 0 77 12 431
2018 Non-visible minority 46 33 10 6 4 0 0 79 11 2268
2017 Visible minority 43 31 14 6 5 0 1 75 11 525
2017 Non-visible minority 43 33 10 8 5 0 0 77 13 2767
2014 Visible minority 37 34 14 8 6 1 1 72 14 572
2014 Non-visible minority 35 34 14 9 6 0 1 70 15 3545

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 41 14 6 7 0 0 73 13 433
2018 Non-visible minority 28 41 13 11 7 0 0 69 18 2268
2017 Visible minority 31 39 13 8 8 0 0 71 16 527
2017 Non-visible minority 26 42 14 10 8 0 0 68 18 2768
2014 Visible minority 24 42 16 10 8 1 0 67 17 572
2014 Non-visible minority 20 42 16 12 10 0 0 62 22 3549

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 31 17 8 11 1 0 63 19 434
2018 Non-visible minority 27 34 18 13 8 0 0 61 21 2278
2017 Visible minority 27 35 17 10 10 0 1 63 20 527
2017 Non-visible minority 24 34 19 12 10 0 0 58 23 2770
2014 Visible minority 20 36 19 13 11 1 1 56 24 570
2014 Non-visible minority 18 35 20 15 12 0 0 54 27 3548

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 35 14 10 8 0 0 67 18 435
2018 Non-visible minority 21 37 17 15 9 0 0 58 24 2280
2017 Visible minority 28 38 14 12 7 0 0 66 20 527
2017 Non-visible minority 19 37 18 15 10 0 0 57 25 2768

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 39 11 3 3 1 0 83 6 435
2018 Non-visible minority 36 40 13 7 4 1 0 76 11 2275
2017 Visible minority 42 37 12 5 4 1 0 79 9 527
2017 Non-visible minority 31 38 14 10 6 1 0 69 16 2771
2014 Visible minority 34 41 12 5 6 1 0 77 11 570
2014 Non-visible minority 28 39 14 10 8 1 0 67 18 3546

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 30 14 7 10 1 0 68 18 435
2018 Non-visible minority 27 37 16 11 8 0 0 65 19 2274
2017 Visible minority 28 39 16 8 8 1 0 68 17 527
2017 Non-visible minority 24 36 17 12 10 0 0 60 22 2772

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 31 11 5 3 0 0 81 8 431
2018 Non-visible minority 43 36 13 5 3 0 0 79 8 2261
2017 Visible minority 49 29 13 4 4 0 0 79 8 526
2017 Non-visible minority 42 38 12 5 3 0 0 80 8 2760
2014 Visible minority 55 32 8 3 2 0 0 87 5 572
2014 Non-visible minority 50 31 11 4 3 0 0 82 8 3548

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 33 17 11 7 0 0 65 18 432
2018 Non-visible minority 27 39 15 11 7 0 0 67 18 2267
2017 Visible minority 33 37 14 8 7 0 0 70 15 525
2017 Non-visible minority 27 40 13 12 7 0 0 68 19 2762
2014 Visible minority 18 44 16 10 11 1 1 62 22 570
2014 Non-visible minority 19 39 15 15 12 0 0 58 27 3548

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 33 14 8 10 0 0 68 18 431
2018 Non-visible minority 32 35 17 9 7 0 0 67 15 2258
2017 Visible minority 35 33 17 7 7 0 0 69 14 526
2017 Non-visible minority 31 36 17 9 7 0 0 67 16 2762
2014 Visible minority 24 38 17 10 10 1 0 63 20 569
2014 Non-visible minority 25 36 17 12 10 0 0 61 22 3547

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 33 13 10 9 1 0 68 19 434
2018 Non-visible minority 27 36 17 12 8 0 0 63 19 2271
2017 Visible minority 34 34 16 8 8 0 0 68 16 526
2017 Non-visible minority 27 36 16 12 8 0 0 63 20 2766
2014 Visible minority 26 41 15 8 8 1 0 68 16 570
2014 Non-visible minority 22 35 18 13 11 0 0 58 25 3543

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 36 13 7 5 0 0 76 12 435
2018 Non-visible minority 33 40 13 8 5 0 0 74 13 2276
2017 Visible minority 38 35 15 7 5 0 0 74 11 526
2017 Non-visible minority 31 39 14 9 6 0 0 71 15 2764
2014 Visible minority 33 41 14 7 5 0 0 75 11 571
2014 Non-visible minority 28 40 15 10 6 0 0 69 16 3547

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 37 17 5 3 0 0 75 8 437
2018 Non-visible minority 34 32 17 10 6 0 1 67 16 2281
2017 Visible minority 36 39 14 4 5 0 1 76 9 526
2017 Non-visible minority 34 36 16 8 5 0 1 71 13 2769
2014 Visible minority 36 39 16 4 4 0 1 76 8 571
2014 Non-visible minority 32 35 18 8 6 0 1 68 14 3548

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 30 36 12 7 1 1 19 44 433
2018 Non-visible minority 16 30 35 13 4 1 1 18 46 2283
2017 Visible minority 15 24 35 13 7 1 6 21 41 521
2017 Non-visible minority 15 31 34 13 5 1 2 18 47 2760
2014 Visible minority 17 29 33 12 3 1 4 17 48 571
2014 Non-visible minority 19 34 30 10 4 1 2 14 55 3537

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 24 26 16 11 4 2 30 43 432
2018 Non-visible minority 19 28 30 15 6 1 1 22 48 2274
2017 Visible minority 20 23 27 11 10 4 6 23 47 523
2017 Non-visible minority 25 29 27 10 6 2 1 16 55 2757
2014 Visible minority 24 29 24 11 6 5 2 18 56 570
2014 Non-visible minority 32 31 23 7 5 1 1 12 64 3541

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 29 24 12 6 3 3 19 56 434
2018 Non-visible minority 31 30 24 10 3 1 1 13 62 2271
2017 Visible minority 23 27 26 11 6 3 5 18 54 521
2017 Non-visible minority 31 30 23 9 3 2 2 13 63 2765
2014 Visible minority 26 28 28 7 3 4 3 11 59 569
2014 Non-visible minority 36 29 22 8 3 1 2 11 67 3539

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 12 15 31 23 14 3 3 39 28 431
2018 Non-visible minority 14 21 34 22 7 1 1 30 36 2269
2017 Visible minority 13 16 32 19 12 2 6 34 31 520
2017 Non-visible minority 16 21 33 20 7 1 2 28 38 2752
2014 Visible minority 15 14 29 28 9 2 3 39 30 568
2014 Non-visible minority 17 22 32 19 7 1 2 27 40 3529

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 25 27 16 10 2 3 28 43 433
2018 Non-visible minority 21 26 27 16 6 2 1 23 49 2280
2017 Visible minority 18 24 25 15 10 3 6 27 46 520
2017 Non-visible minority 22 27 27 13 7 2 3 20 51 2752
2014 Visible minority 26 21 27 15 5 2 4 21 50 569
2014 Non-visible minority 30 28 23 11 5 1 3 16 60 3537

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 19 28 17 11 5 6 31 38 427
2018 Non-visible minority 15 22 27 21 10 3 2 32 39 2271
2017 Visible minority 16 20 24 16 11 6 7 31 41 519
2017 Non-visible minority 16 23 25 19 9 3 4 31 42 2754
2014 Visible minority 16 16 23 21 10 7 7 37 36 568
2014 Non-visible minority 16 19 25 21 12 2 5 35 37 3532

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 24 28 13 7 4 4 22 47 434
2018 Non-visible minority 29 27 28 10 4 1 1 15 57 2282
2017 Visible minority 22 21 30 11 6 3 5 20 47 522
2017 Non-visible minority 28 27 27 10 4 2 2 15 57 2757
2014 Visible minority 21 22 31 12 7 4 3 20 46 571
2014 Non-visible minority 26 28 28 10 4 2 2 15 56 3544
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My Work Unit

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 30 16 8 7 7 3 65 17 432
2018 Non-visible minority 26 32 20 7 5 6 4 65 13 2281
2017 Visible minority 33 29 15 7 6 5 4 69 15 527
2017 Non-visible minority 29 30 17 7 6 6 6 66 14 2770
2014 Visible minority 38 28 13 6 5 5 5 74 12 572
2014 Non-visible minority 33 30 15 7 6 4 4 69 14 3547

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 28 9 9 7 1 1 75 16 430
2018 Non-visible minority 46 31 10 7 4 1 0 79 11 2278
2017 Visible minority 50 24 11 7 6 1 1 75 13 527
2017 Non-visible minority 45 31 11 6 5 1 1 77 12 2767
2014 Visible minority 48 26 10 7 6 2 1 76 14 572
2014 Non-visible minority 45 30 10 7 6 1 0 76 14 3548

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 21 23 10 8 15 3 50 22 433
2018 Non-visible minority 14 22 24 12 9 15 4 45 26 2274
2017 Visible minority 17 19 21 9 8 22 4 48 23 526
2017 Non-visible minority 13 20 21 13 11 19 3 42 31 2766
2014 Visible minority 12 22 22 13 12 16 4 42 30 571
2014 Non-visible minority 11 21 23 15 13 14 4 38 34 3549

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 31 8 7 2 0 0 83 9 429
2018 Non-visible minority 51 35 7 4 2 0 0 87 7 2278
2017 Visible minority 49 33 9 5 3 1 1 83 8 525
2017 Non-visible minority 46 38 9 5 2 1 0 84 7 2761
2014 Visible minority 42 36 11 5 3 1 1 80 8 572
2014 Non-visible minority 43 41 8 5 2 0 0 84 8 3548

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 35 11 3 5 1 0 81 8 433
2018 Non-visible minority 42 39 11 4 2 1 0 83 6 2281
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My Immediate Supervisor

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 29 12 6 7 1 1 75 13 431
2018 Non-visible minority 39 33 14 8 5 0 0 73 13 2277
2017 Visible minority 43 32 12 7 5 1 1 76 12 525
2017 Non-visible minority 38 33 13 8 6 1 1 72 15 2769
2014 Visible minority 39 34 13 8 6 1 0 73 13 572
2014 Non-visible minority 35 34 15 9 6 1 1 70 16 3549

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 24 12 6 7 2 1 75 13 429
2018 Non-visible minority 47 29 13 6 4 2 0 78 10 2274
2017 Visible minority 48 28 12 5 4 1 1 78 9 527
2017 Non-visible minority 46 31 11 6 4 2 1 78 10 2770
2014 Visible minority 43 29 12 6 5 3 1 75 12 572
2014 Non-visible minority 41 31 14 6 5 2 1 74 11 3549

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 31 10 5 7 1 1 78 12 432
2018 Non-visible minority 43 32 11 8 5 1 0 76 13 2271
2017 Visible minority 47 28 12 6 5 1 1 77 12 526
2017 Non-visible minority 42 33 11 7 5 1 1 76 13 2773
2014 Visible minority 41 34 12 6 6 1 0 76 12 572
2014 Non-visible minority 38 35 11 9 6 1 0 73 16 3547

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 23 10 3 7 2 0 79 11 432
2018 Non-visible minority 55 27 9 4 3 1 0 83 7 2268
2017 Visible minority 58 22 12 3 4 1 0 81 7 527
2017 Non-visible minority 56 24 11 4 3 2 0 81 7 2769

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 24 10 7 7 1 0 76 14 433
2018 Non-visible minority 49 27 12 6 5 0 0 76 11 2276
2017 Visible minority 57 22 12 3 5 1 1 80 8 526
2017 Non-visible minority 51 27 11 6 4 0 0 79 10 2767
2014 Visible minority 49 28 10 5 6 1 0 79 11 570
2014 Non-visible minority 47 29 11 7 6 0 0 76 13 3548
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Senior Management

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 27 20 7 6 2 7 64 14 86
2018 Non-visible minority 25 31 17 9 6 5 8 64 17 677
2017 Visible minority 26 25 26 6 5 4 7 58 13 115
2017 Non-visible minority 22 34 18 8 4 5 8 65 14 821
2014 Visible minority 27 30 22 5 7 4 5 62 13 132
2014 Non-visible minority 21 33 19 10 7 4 6 60 19 1017

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 25 19 6 7 10 1 64 15 437
2018 Non-visible minority 25 29 21 9 6 10 0 60 16 2283
2017 Visible minority 30 27 17 7 7 12 0 65 16 527
2017 Non-visible minority 20 27 21 10 7 14 0 55 20 2772
2014 Visible minority 24 28 20 7 6 15 1 61 15 572
2014 Non-visible minority 18 30 22 9 8 12 0 56 19 3548

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 24 17 13 10 6 0 58 24 434
2018 Non-visible minority 20 28 22 15 12 3 0 49 28 2278
2017 Visible minority 26 28 16 14 11 5 1 57 27 527
2017 Non-visible minority 16 25 22 18 16 3 0 42 35 2772
2014 Visible minority 17 28 22 13 11 7 1 49 27 571
2014 Non-visible minority 13 24 22 20 17 3 0 38 38 3549

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 24 23 11 11 8 0 51 24 435
2018 Non-visible minority 12 24 25 19 15 5 0 38 35 2277
2017 Visible minority 22 24 20 14 12 8 1 50 28 527
2017 Non-visible minority 10 22 23 19 19 6 0 34 41 2763
2014 Visible minority 12 23 22 16 13 12 1 41 34 571
2014 Non-visible minority 8 20 23 23 21 6 0 29 46 3545

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 30 18 13 11 5 0 56 26 437
2018 Non-visible minority 13 27 22 20 15 3 0 41 37 2278
2017 Visible minority 21 28 17 16 12 6 1 52 30 527
2017 Non-visible minority 12 26 20 21 19 4 0 39 41 2769
2014 Visible minority 14 30 18 17 14 6 1 47 33 572
2014 Non-visible minority 9 23 20 23 22 3 0 33 47 3545
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My Organization (Department or Agency)

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 38 22 8 5 2 0 65 13 437
2018 Non-visible minority 17 39 23 13 6 1 0 57 20 2279
2017 Visible minority 25 38 17 12 6 2 0 65 18 527
2017 Non-visible minority 16 36 23 14 10 1 0 53 24 2769
2014 Visible minority 24 38 18 10 8 2 1 63 19 571
2014 Non-visible minority 18 37 20 13 10 1 0 55 24 3549

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 34 14 8 5 7 2 71 13 437
2018 Non-visible minority 29 37 16 9 4 3 1 69 14 2279
2017 Visible minority 32 34 14 9 6 4 1 70 16 527
2017 Non-visible minority 29 36 14 9 6 5 1 69 16 2766
2014 Visible minority 26 33 15 10 7 7 2 65 19 571
2014 Non-visible minority 26 36 14 12 6 4 1 65 19 3543

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 37 17 6 5 3 0 71 11 434
2018 Non-visible minority 29 37 22 7 3 2 0 68 10 2271

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 21 22 11 11 11 3 48 26 434
2018 Non-visible minority 16 24 22 13 11 12 2 47 27 2279
2017 Visible minority 20 20 21 9 13 13 3 48 27 524
2017 Non-visible minority 16 22 21 13 13 12 3 45 31 2767
2014 Visible minority 12 23 22 12 13 14 4 42 31 572
2014 Non-visible minority 13 22 21 15 15 13 2 40 35 3546

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 28 20 13 13 3 0 52 27 435
2018 Non-visible minority 18 32 20 15 12 3 0 51 28 2281
2017 Visible minority 25 27 18 16 11 3 1 54 28 527
2017 Non-visible minority 17 29 20 15 15 3 0 48 31 2768
2014 Visible minority 14 23 22 17 19 4 1 39 38 570
2014 Non-visible minority 11 24 19 21 21 3 1 36 44 3546

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 27 14 13 18 3 2 53 32 437
2018 Non-visible minority 19 28 16 15 19 2 1 48 35 2284
2017 Visible minority 25 22 15 15 19 4 1 49 35 526
2017 Non-visible minority 18 26 15 15 21 3 2 46 38 2768
2014 Visible minority 14 18 16 21 26 5 1 33 50 571
2014 Non-visible minority 10 21 16 18 29 3 2 33 50 3549

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 29 27 8 8 5 1 54 18 435
2018 Non-visible minority 19 36 24 11 6 4 0 58 18 2280
2017 Visible minority 22 30 23 9 8 7 1 56 19 527
2017 Non-visible minority 18 34 25 12 7 5 0 54 20 2769

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 31 14 5 7 4 0 73 12 434
2018 Non-visible minority 35 33 19 4 1 7 1 74 5 2269
2017 Visible minority 36 27 18 7 5 6 1 68 13 527
2017 Non-visible minority 30 32 21 4 3 8 1 69 8 2763
2014 Visible minority 33 33 16 5 6 7 0 71 11 572
2014 Non-visible minority 33 32 18 3 3 10 1 72 7 3547

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 34 15 5 5 2 0 75 10 431
2018 Non-visible minority 38 37 16 3 1 4 0 78 5 2272
2017 Visible minority 39 36 15 4 2 4 0 78 7 526
2017 Non-visible minority 31 39 17 4 2 6 0 75 6 2765
2014 Visible minority 35 33 16 5 4 6 1 74 9 572
2014 Non-visible minority 33 36 16 5 3 7 0 75 8 3547

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 33 11 5 6 1 0 78 11 432
2018 Non-visible minority 42 37 13 5 2 1 0 79 7 2273
2017 Visible minority 41 38 10 4 4 1 0 81 9 526
2017 Non-visible minority 34 39 15 7 4 1 0 74 11 2768
2014 Visible minority 38 39 12 5 4 2 0 79 9 571
2014 Non-visible minority 35 36 15 7 5 1 0 72 12 3545

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 26 18 11 11 1 0 60 22 433
2018 Non-visible minority 25 29 21 13 11 1 0 54 25 2277
2017 Visible minority 26 30 19 12 11 1 0 56 24 525
2017 Non-visible minority 18 25 22 16 18 1 0 44 34 2763
2014 Visible minority 19 31 23 12 11 2 1 51 24 572
2014 Non-visible minority 13 26 22 19 19 1 0 39 38 3548

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 29 14 13 11 1 0 62 24 435
2018 Non-visible minority 24 31 20 14 11 1 0 55 25 2270
2017 Visible minority 24 32 17 15 11 1 0 57 26 526
2017 Non-visible minority 18 27 21 17 17 1 0 45 34 2759
2014 Visible minority 18 34 22 12 13 1 1 53 25 572
2014 Non-visible minority 13 27 21 20 18 0 0 41 38 3547

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 24 18 13 14 3 0 53 28 435
2018 Non-visible minority 24 24 21 15 13 3 0 50 29 2279
2017 Visible minority 22 23 20 14 16 5 1 48 31 526
2017 Non-visible minority 18 22 22 15 18 4 1 42 35 2769
2014 Visible minority 20 24 23 11 16 5 1 46 29 572
2014 Non-visible minority 16 20 22 18 20 4 1 38 40 3545
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Mobility and Retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 31 30 39 438
2018 Non-visible minority 29 32 39 2288
2017 Visible minority 27 28 45 525
2017 Non-visible minority 29 33 38 2771
2014 Visible minority 30 27 43 571
2014 Non-visible minority 31 30 39 3547

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 4 28 50 3 8 6 140
2018 Non-visible minority 18 30 40 4 3 6 682
2017 Visible minority 8 25 51 4 8 5 138
2017 Non-visible minority 19 27 41 5 4 5 813
2014 Visible minority 10 19 57 7 9999 6 173
2014 Non-visible minority 16 24 44 8 9999 8 1100
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 14 86 436
2018 Non-visible minority 10 90 2281

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Visible minority 45 63
2018 Non-visible minority 47 223

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Visible minority 71 63
2018 Non-visible minority 63 223

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 63
2018 Non-visible minority 0 223

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Visible minority 8 63
2018 Non-visible minority 11 223

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 63
2018 Non-visible minority 3 223

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Visible minority 51 63
2018 Non-visible minority 39 223

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Visible minority 41 63
2018 Non-visible minority 37 223

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 63
2018 Non-visible minority 51 223

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Visible minority 36 63
2018 Non-visible minority 41 223

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Visible minority 31 63
2018 Non-visible minority 33 223

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Visible minority 65 63
2018 Non-visible minority 52 223

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 63
2018 Non-visible minority 31 223

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Visible minority 11 63
2018 Non-visible minority 9 223

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Visible minority 57 63
2018 Non-visible minority 52 223

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 63
2018 Non-visible minority 20 223

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 7 63
2018 Non-visible minority 14 223

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 62 63
2018 Non-visible minority 58 223

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 63
2018 Non-visible minority 23 223

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Visible minority 19 63
2018 Non-visible minority 21 223

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 10 63
2018 Non-visible minority 17 223

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 11 63
2018 Non-visible minority 15 223

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 8 63
2018 Non-visible minority 23 223

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 11 61
2018 Non-visible minority 9 208

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 14 61
2018 Non-visible minority 17 208

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 9 61
2018 Non-visible minority 9 208

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 9 61
2018 Non-visible minority 8 208

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 12 61
2018 Non-visible minority 12 208

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 14 61
2018 Non-visible minority 22 208

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 13 61
2018 Non-visible minority 10 208

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 12 61
2018 Non-visible minority 13 208

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 26 61
2018 Non-visible minority 30 208

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 8 61
2018 Non-visible minority 10 208

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 45 61
2018 Non-visible minority 52 208

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 58 61
2018 Non-visible minority 57 208

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 8 61
2018 Non-visible minority 14 208

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 15 22 3 6 24 8 54 14 433
2018 Non-visible minority 17 14 24 4 4 30 7 50 13 2279
2017 Visible minority 17 16 20 2 5 30 11 55 11 527
2017 Non-visible minority 14 14 21 4 5 32 10 48 15 2768
2014 Visible minority 13 15 23 3 5 31 11 47 13 571
2014 Non-visible minority 12 14 23 4 5 33 9 44 16 3546

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 25 20 2 6 12 2 67 10 434
2018 Non-visible minority 29 30 22 4 3 12 1 68 8 2281
2017 Visible minority 29 24 20 4 3 17 3 66 9 526
2017 Non-visible minority 22 28 22 5 3 18 2 63 10 2770
2014 Visible minority 19 25 22 4 4 23 3 59 11 571
2014 Non-visible minority 18 24 24 6 4 22 2 56 12 3548
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 11 89 435
2018 Non-visible minority 5 95 2270

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 49
2018 Non-visible minority 28 110

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Visible minority 84 49
2018 Non-visible minority 74 110

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Visible minority 45 49
2018 Non-visible minority 6 110

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Visible minority 42 49
2018 Non-visible minority 15 110

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Visible minority 22 49
2018 Non-visible minority 23 110

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Visible minority 20 49
2018 Non-visible minority 27 110

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 49
2018 Non-visible minority 0 110

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 13 49
2018 Non-visible minority 31 110

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 49
2018 Non-visible minority 32 109

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 16 49
2018 Non-visible minority 16 109

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Visible minority 10 49
2018 Non-visible minority 19 109

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 49
2018 Non-visible minority 5 109

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 49
2018 Non-visible minority 11 109

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 57 49
2018 Non-visible minority 41 109

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 16 49
2018 Non-visible minority 15 102

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 24 49
2018 Non-visible minority 11 102

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 18 49
2018 Non-visible minority 12 102

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 28 49
2018 Non-visible minority 25 102

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 49
2018 Non-visible minority 50 102

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 49
2018 Non-visible minority 64 102

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 11 49
2018 Non-visible minority 20 102

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 17 22 2 5 24 7 56 11 432
2018 Non-visible minority 17 14 26 2 2 32 7 51 7 2278
2017 Visible minority 18 14 21 4 3 32 10 54 11 524
2017 Non-visible minority 13 15 22 2 3 37 8 52 8 2767
2014 Visible minority 14 14 23 3 3 32 10 49 12 570
2014 Non-visible minority 12 13 23 2 2 39 8 47 9 3549

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 24 19 3 6 14 2 67 10 434
2018 Non-visible minority 28 30 22 3 2 14 1 68 5 2278
2017 Visible minority 31 23 20 3 3 19 3 68 7 524
2017 Non-visible minority 23 28 21 3 2 21 2 67 7 2769
2014 Visible minority 21 24 21 3 3 25 3 63 9 570
2014 Non-visible minority 20 24 23 3 2 26 2 61 7 3547
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Stress and Well-Being

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 24 23 12 15 1 3 47 28 436
2018 Non-visible minority 20 24 24 13 17 0 1 45 31 2281
2017 Visible minority 25 25 17 14 15 1 3 52 31 523
2017 Non-visible minority 19 25 21 15 17 0 2 45 33 2768

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 24 28 26 14 7 1 1 53 21 434
2018 Non-visible minority 17 27 29 16 11 0 1 44 26 2274
2017 Visible minority 21 30 25 12 9 1 2 52 21 522
2017 Non-visible minority 19 26 26 16 11 0 1 45 28 2768

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 26 24 14 7 2 2 53 22 436
2018 Non-visible minority 19 29 25 15 10 0 1 49 26 2271
2017 Visible minority 24 28 22 12 9 1 3 55 22 522
2017 Non-visible minority 20 27 25 16 11 0 1 47 27 2759

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 17 24 23 19 12 2 1 43 32 434
2018 Non-visible minority 16 24 23 19 16 1 1 41 35 2277
2017 Visible minority 20 20 25 16 15 2 2 42 32 523
2017 Non-visible minority 16 23 23 19 17 1 1 39 37 2766

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 28 13 4 4 2 8 76 9 432
2018 Non-visible minority 41 27 15 7 4 1 5 72 12 2273
2017 Visible minority 40 24 15 7 4 2 7 71 12 524
2017 Non-visible minority 40 27 13 7 5 1 7 72 13 2763

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 29 19 9 9 2 1 62 18 435
2018 Non-visible minority 36 28 19 10 7 0 1 64 17 2274
2017 Visible minority 31 27 22 10 7 2 2 60 18 524
2017 Non-visible minority 33 30 21 10 5 0 1 63 16 2763

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 30 22 10 6 2 2 59 17 434
2018 Non-visible minority 23 33 25 11 6 1 1 58 17 2272
2017 Visible minority 27 28 19 12 7 2 3 59 21 522
2017 Non-visible minority 24 31 24 12 7 1 1 56 19 2758

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 30 25 13 9 2 2 51 23 435
2018 Non-visible minority 16 28 26 17 11 1 1 45 29 2266
2017 Visible minority 21 26 24 16 10 2 2 49 26 524
2017 Non-visible minority 16 28 23 20 11 1 1 44 32 2762

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 26 25 14 10 2 2 49 24 430
2018 Non-visible minority 19 27 26 16 10 1 1 47 27 2265
2017 Visible minority 22 30 20 12 12 2 2 54 25 523
2017 Non-visible minority 19 28 23 18 11 0 1 48 29 2762

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 33 25 8 5 2 2 61 13 428
2018 Non-visible minority 26 30 23 13 7 1 1 57 19 2262
2017 Visible minority 31 30 17 10 7 2 3 65 18 520
2017 Non-visible minority 26 32 22 11 7 1 1 60 18 2759

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 20 14 5 6 1 4 74 11 428
2018 Non-visible minority 57 22 11 5 3 0 2 80 9 2257
2017 Visible minority 51 25 10 5 4 2 4 80 9 523
2017 Non-visible minority 59 22 11 4 2 0 1 82 7 2768

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 58 15 10 4 5 2 6 80 10 433
2018 Non-visible minority 67 16 7 3 2 1 4 87 6 2259

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 60 13 8 4 6 2 6 80 11 434
2018 Non-visible minority 75 11 4 2 2 1 4 91 5 2265
2017 Visible minority 62 11 6 5 7 4 5 80 13 524
2017 Non-visible minority 76 10 5 2 2 1 3 90 5 2766

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 19 9 4 2 1 4 84 7 435
2018 Non-visible minority 64 22 8 3 2 0 2 88 4 2276
2017 Visible minority 57 20 9 4 4 2 4 82 9 524
2017 Non-visible minority 63 23 8 3 2 0 2 88 5 2762

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 17 8 7 7 1 3 78 14 432
2018 Non-visible minority 61 20 9 5 4 0 1 82 9 2271
2017 Visible minority 54 20 9 5 6 3 3 78 12 525
2017 Non-visible minority 66 17 7 4 3 1 2 85 7 2766

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 10 4 2 1 1 24 90 4 428
2018 Non-visible minority 57 13 5 2 0 0 23 91 3 2263
2017 Visible minority 57 10 6 3 2 2 22 86 6 522
2017 Non-visible minority 60 13 4 2 1 0 21 92 3 2768

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 18 7 2 2 1 8 87 5 431
2018 Non-visible minority 63 19 8 3 1 0 5 87 4 2270
2017 Visible minority 59 19 7 3 2 2 9 87 5 519
2017 Non-visible minority 64 19 8 2 1 1 5 88 3 2752

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 58 17 8 3 6 2 6 82 9 434
2018 Non-visible minority 68 15 7 3 3 1 3 87 6 2277
2017 Visible minority 53 16 11 6 7 2 4 74 14 523
2017 Non-visible minority 63 19 8 4 3 1 3 84 8 2769

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 28 10 4 3 1 6 82 7 433
2018 Non-visible minority 53 26 13 4 2 0 2 81 6 2275
2017 Visible minority 52 23 12 3 3 2 5 81 7 522
2017 Non-visible minority 54 26 12 4 2 0 2 82 5 2765

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 33 32 9 5 0 0 53 14 434
2018 Non-visible minority 12 32 37 14 5 0 0 44 19 2286
2017 Visible minority 14 27 38 12 6 1 1 43 18 527
2017 Non-visible minority 10 28 39 16 7 0 0 38 23 2769

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 9 14 36 27 13 0 0 40 24 431
2018 Non-visible minority 9 20 38 22 11 0 0 33 29 2259
2017 Visible minority 7 18 37 26 9 1 2 37 25 523
2017 Non-visible minority 9 22 38 21 10 0 0 31 32 2766

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 31 18 7 5 9 0 66 14 435
2018 Non-visible minority 24 38 22 7 3 5 0 66 11 2278
2017 Visible minority 17 33 23 11 6 10 1 56 19 526
2017 Non-visible minority 12 32 26 12 8 11 0 49 22 2767

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 24 33 21 9 8 4 1 60 18 433
2018 Non-visible minority 21 34 21 14 6 4 0 58 21 2283
2017 Visible minority 19 35 19 12 8 7 1 58 22 527
2017 Non-visible minority 12 33 22 17 11 4 0 48 29 2768
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Compensation

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 28 17 11 10 2 1 33 67 437
2018 Non-visible minority 29 26 20 12 10 2 1 30 70 2291
2017 Visible minority 31 24 18 10 11 4 2 33 67 525
2017 Non-visible minority 30 25 19 11 9 4 2 32 68 2770

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 22 287
2018 Non-visible minority 19 1566
2017 Visible minority 21 326
2017 Non-visible minority 18 1775

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 35 287
2018 Non-visible minority 34 1566
2017 Visible minority 36 326
2017 Non-visible minority 32 1775

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 16 287
2018 Non-visible minority 18 1566
2017 Visible minority 14 326
2017 Non-visible minority 15 1775

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 287
2018 Non-visible minority 53 1566
2017 Visible minority 47 326
2017 Non-visible minority 54 1775

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 4 287
2018 Non-visible minority 5 1566
2017 Visible minority 7 326
2017 Non-visible minority 5 1775

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 25 287
2018 Non-visible minority 28 1566

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 35 287
2018 Non-visible minority 35 1566
2017 Visible minority 36 326
2017 Non-visible minority 39 1775

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 3 49 18 8 4 17 266
2018 Non-visible minority 4 38 19 12 5 22 1507
2017 Visible minority 5 50 18 10 5 11 320
2017 Non-visible minority 6 44 20 12 4 15 1755

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 39 61 284
2018 Non-visible minority 30 70 1559

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 10 23 23 14 22 2 6 37 39 284
2018 Non-visible minority 8 18 20 19 26 2 7 29 49 1562
2017 Visible minority 10 21 18 18 23 2 8 34 46 329
2017 Non-visible minority 9 17 18 19 25 2 11 30 50 1782

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 6 19 15 22 33 2 2 26 58 284
2018 Non-visible minority 4 11 15 20 45 2 3 16 68 1559
2017 Visible minority 6 15 12 15 46 1 5 23 65 331
2017 Non-visible minority 3 10 12 18 49 2 6 13 73 1784

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 21 11 8 10 2 8 69 20 436
2018 Non-visible minority 36 16 16 12 14 1 5 55 28 2279
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